<![CDATA[Remarkable Results Radio Podcast]]>302c7af2-b8c1-52ae-b812-57089ab3336aFri, 02 Oct 2026 04:15:35 +0000Captivate.fmCarm Capriotto, AAPhttps://artwork.captivate.fm/e16c0bb6-1c15-40bd-af1d-3793288ee635/RRR-New-Logo-Designs-14x14.jpgRemarkable Results Radio PodcastCarm Capriotto, AAPCarm Capriotto, AAPEver wonder what differentiates successful businesses, especially in the professional automotive repair industry? Continuing education focused on great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success. Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians and leaders from distribution and manufacturing. Listen to Learn each week, and strive to take just one thing away with you … One thing that sparked an idea or action within you, that you can implement or pass on. Our guests' stories will show that Remarkable Results come in many forms and fashions, some instant and many more disguised as daily challenges that were overcome.https://remarkableresults.bizfalseepisodichttps://feeds.captivate.fm/remarkableresultsradiopodcast/nopodcastHow to Turn Call Recordings Into Coaching, Conversions, and Customers [THA 505]How to Turn Call Recordings Into Coaching, Conversions, and Customers [THA 505]Watch Full Video Episode
What if the phone is ringing, but your team is unknowingly turning customers away? David Boyd, owner of Call Inbound, and Rich Oppitz, Director of Operations at Telle Tire, overseeing 95 stores, explore how call recording and AI analysis can uncover missed opportunities at the service counter and turn everyday customer conversations into powerful coaching moments. The challenge isn't always getting the phone to ring. It's understanding what happens after someone answers it. Rich shares how Telle Tire discovered that service advisors weren't intentionally turning business away, but their language sometimes communicated “no” without actually saying the word. By establishing clear expectations, analyzing calls, and consistently coaching the team, their appointment capture score improved from approximately 58% to 72% in just three to four months. What You’ll Learn
  • Why a car count problem may actually be a call conversion problem
  • How service advisors can unintentionally communicate “no” by focusing on what the shop can't do
  • Why communicating what you CAN do can change the customer conversation
  • How AI analysis can uncover coaching opportunities across thousands of calls
  • Why expectations need to be established before calls are graded
  • How “Champion Calls” and “Coachable Calls” create continuous learning
  • Why call reviews should be positioned as coaching, not punishment
  • How self-assessment can help service advisors recognize their own opportunities for improvement
  • Why empathy, courtesy, personalization, patience, tone, and follow-up matter to the customer experience
  • How a focused call review can become a valuable coaching conversation in only 5 to 7 minutes

Don't just record the call. Learn from it. Call recordings give shop leaders the opportunity to replace assumptions with actual conversations. When those conversations become part of consistent coaching, the goal isn't to catch someone doing something wrong. It's to help the team communicate better, ask for the appointment, improve the customer experience, and convert more of the opportunities already coming into the shop. Before spending more money making the phone ring, listen to what happens when it does.
Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/ David Boyd, CEO, Inbound, Listen to David's previous episodes HERE Rich Oppits, Director of Operations at Telle Tire, 95 stores Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty
NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:

The Automotive Repair Podcast Network: Watch Full Video Episode
What if the phone is ringing, but your team is unknowingly turning customers away? David Boyd, owner of Call Inbound, and Rich Oppitz, Director of Operations at Telle Tire, overseeing 95 stores, explore how call recording and AI analysis can uncover missed opportunities at the service counter and turn everyday customer conversations into powerful coaching moments. The challenge isn't always getting the phone to ring. It's understanding what happens after someone answers it. Rich shares how Telle Tire discovered that service advisors weren't intentionally turning business away, but their language sometimes communicated “no” without actually saying the word. By establishing clear expectations, analyzing calls, and consistently coaching the team, their appointment capture score improved from approximately 58% to 72% in just three to four months. What You’ll Learn
  • Why a car count problem may actually be a call conversion problem
  • How service advisors can unintentionally communicate “no” by focusing on what the shop can't do
  • Why communicating what you CAN do can change the customer conversation
  • How AI analysis can uncover coaching opportunities across thousands of calls
  • Why expectations need to be established before calls are graded
  • How “Champion Calls” and “Coachable Calls” create continuous learning
  • Why call reviews should be positioned as coaching, not punishment
  • How self-assessment can help service advisors recognize their own opportunities for improvement
  • Why empathy, courtesy, personalization, patience, tone, and follow-up matter to the customer experience
  • How a focused call review can become a valuable coaching conversation in only 5 to 7 minutes

Don't just record the call. Learn from it. Call recordings give shop leaders the opportunity to replace assumptions with actual conversations. When those conversations become part of consistent coaching, the goal isn't to catch someone doing something wrong. It's to help the team communicate better, ask for the appointment, improve the customer experience, and convert more of the opportunities already coming into the shop. Before spending more money making the phone ring, listen to what happens when it does.
Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/ David Boyd, CEO, Inbound, Listen to David's previous episodes HERE Rich Oppits, Director of Operations at Telle Tire, 95 stores Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty
NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
    ]]>04d2e5ad-9af5-402b-90db-b5e38f00f32eFri, 02 Oct 2026 00:15:00 -040045:21falsefull505505Stop Losing Price Shoppers: Give Them a Price Range [RR 1111]Stop Losing Price Shoppers: Give Them a Price Range [RR 1111]Watch Full Video Episode

What if the customer calling for a price isn’t someone to avoid, but an opportunity your shop has been trained to turn away?

Brian Walden, COO and co-founder of Mango Automotive, challenges one of the automotive repair industry’s longest-standing practices: don’t give prices over the phone.

Instead of putting up the familiar wall of, “We can’t give you a price until we see the vehicle,” Brian’s team does something different. They give the customer a price range, explain that the vehicle still needs to be inspected and the problem confirmed, and invite them into the shop.

The result? Brian says Mango Automotive doubled its phone conversion rate.

Today’s customers have access to more information than ever. They may have already searched the symptoms, pulled a trouble code, asked AI what might be wrong, and researched what the repair could cost before they ever call your shop. Rather than dismissing that research, Brian believes shops can meet customers where they are and use transparency to build trust.

What You’ll Learn
  • Why the traditional “we don’t give prices over the phone” response can create an immediate barrier
  • How Mango Automotive uses AI to generate price ranges in seconds
  • Why the word “range” changes the conversation with a price shopper
  • How to give a price range without promising an exact repair price before inspecting the vehicle
  • How meeting customers in their “comfort zone” can build trust
  • Why Mango Automotive’s phone conversion rate doubled after changing its pricing strategy
  • How price ranges can give service advisors more confidence on the phone
  • Why every incoming phone call should be viewed as a valuable opportunity
  • How AI call analysis, transcripts, dashboards, and weekly coaching help improve advisor performance
  • Why Brian views AI as a “flashlight” that exposes where your strategy and communication are breaking down

The bigger lesson goes beyond pricing: don’t waste the opportunities already calling your shop. Every phone call represents marketing dollars already spent, a potential relationship, and potentially an entire repair order. Instead of building another wall between the customer and your business, ask whether there is a better way to help them take the next step. Brian Walden, COO and co-founder of Mango Automotive Thanks to our Partners, NAPA Auto Care and NAPA TRACS
Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/

Connect with the Podcast:


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                       ]]>Watch Full Video Episode

What if the customer calling for a price isn’t someone to avoid, but an opportunity your shop has been trained to turn away?

Brian Walden, COO and co-founder of Mango Automotive, challenges one of the automotive repair industry’s longest-standing practices: don’t give prices over the phone.

Instead of putting up the familiar wall of, “We can’t give you a price until we see the vehicle,” Brian’s team does something different. They give the customer a price range, explain that the vehicle still needs to be inspected and the problem confirmed, and invite them into the shop.

The result? Brian says Mango Automotive doubled its phone conversion rate.

Today’s customers have access to more information than ever. They may have already searched the symptoms, pulled a trouble code, asked AI what might be wrong, and researched what the repair could cost before they ever call your shop. Rather than dismissing that research, Brian believes shops can meet customers where they are and use transparency to build trust.

What You’ll Learn
  • Why the traditional “we don’t give prices over the phone” response can create an immediate barrier
  • How Mango Automotive uses AI to generate price ranges in seconds
  • Why the word “range” changes the conversation with a price shopper
  • How to give a price range without promising an exact repair price before inspecting the vehicle
  • How meeting customers in their “comfort zone” can build trust
  • Why Mango Automotive’s phone conversion rate doubled after changing its pricing strategy
  • How price ranges can give service advisors more confidence on the phone
  • Why every incoming phone call should be viewed as a valuable opportunity
  • How AI call analysis, transcripts, dashboards, and weekly coaching help improve advisor performance
  • Why Brian views AI as a “flashlight” that exposes where your strategy and communication are breaking down

The bigger lesson goes beyond pricing: don’t waste the opportunities already calling your shop. Every phone call represents marketing dollars already spent, a potential relationship, and potentially an entire repair order. Instead of building another wall between the customer and your business, ask whether there is a better way to help them take the next step. Brian Walden, COO and co-founder of Mango Automotive Thanks to our Partners, NAPA Auto Care and NAPA TRACS
Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/

Connect with the Podcast:


The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                       ]]>16061c71-c18a-407b-9d42-c7211cbe8d9cTue, 29 Sep 2026 00:15:00 -040039:06falsefull11111111Work Together, Thrive Together, Build a Business You Can Sell [THA 504]Work Together, Thrive Together, Build a Business You Can Sell [THA 504]Watch Full Video Episode

What does it take to work alongside someone you love, thrive through the pressures of business ownership, and ultimately build a company that can succeed without you?

Amy Castro and Kit Lindsay share a story that goes far beyond the challenges of working together as a couple. It’s about communication, boundaries, complementary strengths, succession, and building a business valuable enough to eventually pass into someone else’s hands.

What You’ll Learn
  • How couples and family members can successfully work together in business
  • Why complementary strengths can become a competitive advantage
  • How clear boundaries help separate business conversations from personal relationships
  • Why assumptions can become one of the biggest communication problems
  • How Kit identified and developed an internal successor
  • The importance of Kit’s “3 A’s”: Attitude, Aptitude, and Ambition
  • Why succession requires owners to mentor future leaders and give them room to lead
  • How letting go of ego becomes part of a successful transition
  • Why building a business that can continue without you creates options for your future

Kit operated Lindsay Transmissions for 37 years before selling it to Cody, an employee who originally joined the shop at age 16 sweeping floors. After Cody expressed interest in ownership, they created a plan to develop his business skills and prepare him for the transition. Kit ultimately carried the note, and Cody paid off the business in four years.

A successful family business isn't simply about working together. It's about learning how to thrive together while building something that can eventually succeed without you.

Amy and Kit show how communication, boundaries, complementary strengths, mentorship, and the willingness to let go can help turn a family business into something worth passing on. Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty
NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
  • Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
  • Automotive Field Theorywith Matt Fanslow https://mattfanslow.captivate.fm/
  • Watch Full Video Episode

    What does it take to work alongside someone you love, thrive through the pressures of business ownership, and ultimately build a company that can succeed without you?

    Amy Castro and Kit Lindsay share a story that goes far beyond the challenges of working together as a couple. It’s about communication, boundaries, complementary strengths, succession, and building a business valuable enough to eventually pass into someone else’s hands.

    What You’ll Learn
    • How couples and family members can successfully work together in business
    • Why complementary strengths can become a competitive advantage
    • How clear boundaries help separate business conversations from personal relationships
    • Why assumptions can become one of the biggest communication problems
    • How Kit identified and developed an internal successor
    • The importance of Kit’s “3 A’s”: Attitude, Aptitude, and Ambition
    • Why succession requires owners to mentor future leaders and give them room to lead
    • How letting go of ego becomes part of a successful transition
    • Why building a business that can continue without you creates options for your future

    Kit operated Lindsay Transmissions for 37 years before selling it to Cody, an employee who originally joined the shop at age 16 sweeping floors. After Cody expressed interest in ownership, they created a plan to develop his business skills and prepare him for the transition. Kit ultimately carried the note, and Cody paid off the business in four years.

    A successful family business isn't simply about working together. It's about learning how to thrive together while building something that can eventually succeed without you.

    Amy and Kit show how communication, boundaries, complementary strengths, mentorship, and the willingness to let go can help turn a family business into something worth passing on. Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty
    NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
    Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
    Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
    You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
    Connect with the Podcast:

    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
        ]]>    db905da5-3737-4c5a-9b89-ff9fbc958123Fri, 25 Sep 2026 00:15:00 -040046:11falsefull504504Inside the Role of a Performance and Accountability Team Leader [RR 1110]Inside the Role of a Performance and Accountability Team Leader [RR 1110]Watch Full Video Episode
    What does a Performance and Accountability Team Leader actually do inside a high-performing auto repair shop?

    Nate McDonald of Empower Automotive gives us an inside look at a unique leadership position that connects inspections, client experience, team development, performance, and accountability.

    As Sales Manager, Inspection Team Lead, and Performance & Accountability Lead, Nate isn't managing from behind a desk. He's working alongside his team, performing inspections, shooting videos, checking vehicles, answering questions, coaching younger team members, and looking for opportunities to improve the process.

    Nate believes accountability becomes easier when you're present. Working side by side with the team creates opportunities for quick conversations, immediate coaching, and reinforcing standards before small issues become bigger ones.

    What You'll Learn
    • What a Performance and Accountability Team Leader does inside an auto repair shop.
    • Why Nate views his sales responsibility more as hospitality than traditional selling.
    • How working "in the trenches" creates natural coaching opportunities.
    • What Nate has learned from mentoring Gen Z team members.
    • Why mistakes and questions are valuable opportunities for development.
    • How Empower Automotive's daily "Take Five" aligns the entire team before the day begins.
    • How inspections connect the back of the shop with service advisors and the client experience.
    • Why performance numbers are openly discussed with the team.
    • How quick one-on-one conversations reinforce standards and accountability.
    • Why team members should have a voice in improving processes and efficiency.

    A Performance and Accountability Team Leader doesn't just measure performance. They help create it.

    Nate's role demonstrates the value of having someone close enough to the work to see what's happening, coach in the moment, reinforce expectations, listen to ideas, and keep the team connected to the purpose behind the process. It's not about waiting for the annual performance review or calling someone into the office every time something goes wrong. Sometimes leadership is a quick conversation behind a vehicle. Sometimes it's answering a question during an inspection.  And sometimes it's simply being willing to work alongside your people. Performance and accountability become part of the culture when leadership is present every day.

    Nate McDonald, Inspection Team Lead and Performance & Accountability Lead, Empower Automotive, Traverse City, Michigan Thanks to our Partners, NAPA Auto Care and NAPA TRACS
    Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

    NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/

    Connect with the Podcast:


    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                           ]]>    Watch Full Video Episode
    What does a Performance and Accountability Team Leader actually do inside a high-performing auto repair shop?

    Nate McDonald of Empower Automotive gives us an inside look at a unique leadership position that connects inspections, client experience, team development, performance, and accountability.

    As Sales Manager, Inspection Team Lead, and Performance & Accountability Lead, Nate isn't managing from behind a desk. He's working alongside his team, performing inspections, shooting videos, checking vehicles, answering questions, coaching younger team members, and looking for opportunities to improve the process.

    Nate believes accountability becomes easier when you're present. Working side by side with the team creates opportunities for quick conversations, immediate coaching, and reinforcing standards before small issues become bigger ones.

    What You'll Learn
    • What a Performance and Accountability Team Leader does inside an auto repair shop.
    • Why Nate views his sales responsibility more as hospitality than traditional selling.
    • How working "in the trenches" creates natural coaching opportunities.
    • What Nate has learned from mentoring Gen Z team members.
    • Why mistakes and questions are valuable opportunities for development.
    • How Empower Automotive's daily "Take Five" aligns the entire team before the day begins.
    • How inspections connect the back of the shop with service advisors and the client experience.
    • Why performance numbers are openly discussed with the team.
    • How quick one-on-one conversations reinforce standards and accountability.
    • Why team members should have a voice in improving processes and efficiency.

    A Performance and Accountability Team Leader doesn't just measure performance. They help create it.

    Nate's role demonstrates the value of having someone close enough to the work to see what's happening, coach in the moment, reinforce expectations, listen to ideas, and keep the team connected to the purpose behind the process. It's not about waiting for the annual performance review or calling someone into the office every time something goes wrong. Sometimes leadership is a quick conversation behind a vehicle. Sometimes it's answering a question during an inspection.  And sometimes it's simply being willing to work alongside your people. Performance and accountability become part of the culture when leadership is present every day.

    Nate McDonald, Inspection Team Lead and Performance & Accountability Lead, Empower Automotive, Traverse City, Michigan Thanks to our Partners, NAPA Auto Care and NAPA TRACS
    Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

    NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/

    Connect with the Podcast:


    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                           ]]>    f2ccf8ca-7e79-4cd8-9b1c-8b77d8254f30Tue, 22 Sep 2026 00:15:00 -040028:40falsefull11101110    How to Develop a General Manager for Your Auto Repair Shop [THA 503]How to Develop a General Manager for Your Auto Repair Shop [THA 503]Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty     Watch Full Video Episode
    How does a shop owner find, develop, and trust the right person to become their number two?

    Shawn Gilfillan, owner and CEO of Automotive Magic, and Will Barkiewicz, General Manager and Integrator, share the evolution of a leadership partnership that started when Will applied for a technician position.

    Shawn quickly recognized something beyond Will's technical abilities. Their values around family, trust, service, and taking care of people aligned. Will eventually moved from running the maintenance center to becoming General Manager over both locations and the Integrator Shawn had been looking for.

    Their story demonstrates that developing a number two isn't about finding another version of the owner. It's about finding someone with complementary strengths, then building the trust that allows both leaders to grow into their roles.

    What You'll Learn
    • Why core values can matter more than someone's original job title.
    • How the Visionary-Integrator relationship works within EOS.
    • Why owners shouldn't look for "another me."
    • How responsibility and trust are earned over time.
    • Why a strong General Manager needs the freedom to push back on the owner.
    • How DISC profiles can improve communication and self-awareness.
    • Why standardized protocols create consistency as leadership responsibilities expand.
    • How a "Reboot" mindset turns mistakes into opportunities to improve the business.

    Finding your number two isn't about finding another you. It's about finding the person who complements you.

    For Shawn, that meant learning to hand over responsibility and allowing Will to "dance his own dance." For Will, it meant earning trust through communication, accountability, and a willingness to take ownership when things didn't go perfectly.

    The transformation happens on both sides. The General Manager learns to lead, execute, and protect the vision. The owner learns to let go, become the guide, and gradually move responsibilities off their plate. You don't hand someone the keys to the business overnight. You give them responsibility, build trust, and develop the leadership partnership one step at a time.

    Shawn Gilfillan, and Will Barkiewicz, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE
    NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
    Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
    Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
    You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
    Connect with the Podcast:

    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
    • Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
    • Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode
      How does a shop owner find, develop, and trust the right person to become their number two?

      Shawn Gilfillan, owner and CEO of Automotive Magic, and Will Barkiewicz, General Manager and Integrator, share the evolution of a leadership partnership that started when Will applied for a technician position.

      Shawn quickly recognized something beyond Will's technical abilities. Their values around family, trust, service, and taking care of people aligned. Will eventually moved from running the maintenance center to becoming General Manager over both locations and the Integrator Shawn had been looking for.

      Their story demonstrates that developing a number two isn't about finding another version of the owner. It's about finding someone with complementary strengths, then building the trust that allows both leaders to grow into their roles.

      What You'll Learn
      • Why core values can matter more than someone's original job title.
      • How the Visionary-Integrator relationship works within EOS.
      • Why owners shouldn't look for "another me."
      • How responsibility and trust are earned over time.
      • Why a strong General Manager needs the freedom to push back on the owner.
      • How DISC profiles can improve communication and self-awareness.
      • Why standardized protocols create consistency as leadership responsibilities expand.
      • How a "Reboot" mindset turns mistakes into opportunities to improve the business.

      Finding your number two isn't about finding another you. It's about finding the person who complements you.

      For Shawn, that meant learning to hand over responsibility and allowing Will to "dance his own dance." For Will, it meant earning trust through communication, accountability, and a willingness to take ownership when things didn't go perfectly.

      The transformation happens on both sides. The General Manager learns to lead, execute, and protect the vision. The owner learns to let go, become the guide, and gradually move responsibilities off their plate. You don't hand someone the keys to the business overnight. You give them responsibility, build trust, and develop the leadership partnership one step at a time.

      Shawn Gilfillan, and Will Barkiewicz, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE
      NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
      Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
      Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
      You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
      Connect with the Podcast:

      The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
          ]]>      3095fb00-20d7-4b4f-8cee-fb640d59116dFri, 18 Sep 2026 00:15:00 -040040:17falsefull503503From Daily Profit to Long-Term Business Value [RR 1109]From Daily Profit to Long-Term Business Value [RR 1109]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode
      What is your auto repair business really worth, and are you building it to become more valuable every year?

      Coach Chris Cotton, podcast host on the Automotive Repair Podcast Network, challenges shop owners to look beyond today's sales and profits and start thinking about the long-term value of the business they're building.

      Many owners spend years on the operational hamster wheel, focused on car count, payroll, production, and this month's bottom line. But when it's time to sell, transition the business to the next generation, or simply step away from daily operations, buyers and banks look much deeper.

      Chris explains why clean financials, documented systems, owner independence, and intentional succession planning can transform a shop from a business that provides the owner a job into an enterprise with significant transferable value.

      What You'll Learn
      • Why profitability and business valuation aren't the same thing.
      • What buyers and banks want to see before financing an acquisition.
      • Why removing the owner from daily operations can increase business value.
      • How documented systems and protocols make a shop more transferable.
      • Why clean financial statements and tax records are critical to valuation.
      • Chris Cotton's five stages of shop ownership, from daily survival to eventual exit.
      • How increasing capacity can grow value without necessarily adding locations.
      • Why succession and exit planning should begin years before you're ready to leave.

      Don't just build a profitable shop. Build a valuable business.

      Create strong systems. Develop leaders. Clean up the financials. Build capacity. Reduce owner dependence. And understand what your business is worth long before you're ready to sell it.

      Coaching to Valuation [E269]: https://chriscotton.captivate.fm/episode/cc269 

      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/
      Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

      NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/

      Connect with the Podcast:


      The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                             ]]>      Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode
      What is your auto repair business really worth, and are you building it to become more valuable every year?

      Coach Chris Cotton, podcast host on the Automotive Repair Podcast Network, challenges shop owners to look beyond today's sales and profits and start thinking about the long-term value of the business they're building.

      Many owners spend years on the operational hamster wheel, focused on car count, payroll, production, and this month's bottom line. But when it's time to sell, transition the business to the next generation, or simply step away from daily operations, buyers and banks look much deeper.

      Chris explains why clean financials, documented systems, owner independence, and intentional succession planning can transform a shop from a business that provides the owner a job into an enterprise with significant transferable value.

      What You'll Learn
      • Why profitability and business valuation aren't the same thing.
      • What buyers and banks want to see before financing an acquisition.
      • Why removing the owner from daily operations can increase business value.
      • How documented systems and protocols make a shop more transferable.
      • Why clean financial statements and tax records are critical to valuation.
      • Chris Cotton's five stages of shop ownership, from daily survival to eventual exit.
      • How increasing capacity can grow value without necessarily adding locations.
      • Why succession and exit planning should begin years before you're ready to leave.

      Don't just build a profitable shop. Build a valuable business.

      Create strong systems. Develop leaders. Clean up the financials. Build capacity. Reduce owner dependence. And understand what your business is worth long before you're ready to sell it.

      Coaching to Valuation [E269]: https://chriscotton.captivate.fm/episode/cc269 

      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/
      Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

      NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/

      Connect with the Podcast:


      The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                             ]]>      a695a801-2198-47dd-8277-695c5a5275f9Tue, 15 Sep 2026 00:15:00 -040038:07falsefull11091109      The Automotive Hiring Cycle: When and How to Recruit Top Technicians [THA 502]The Automotive Hiring Cycle: When and How to Recruit Top Technicians [THA 502]Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode
      What if the best time to recruit your next technician is when your shop isn't looking to hire?

      Lisa Coyle, CEO of Promotive, and Sam Freeman, Partner Manager at Promotive, reveal why automotive recruiting has a cycle, and why understanding when technicians are looking can give shop owners a significant advantage. Lisa and Sam explain how recruiting data, market timing, candidate behavior, and consistent relationship-building can create a much more proactive hiring strategy.

      Download the 6 Month Promotive Hiring Insights Report for FREE: https://info.gopromotive.com/RRR

      What You'll Learn
      • Why technician recruiting has a cycle and why timing matters.
      • Why “post and pray” recruiting puts your shop at a disadvantage.
      • Why finding a top technician can take 60 to 70 days.
      • How local market data can improve your job postings.
      • Why you should recruit even when you don't have an opening.
      • What may really be behind candidate ghosting.
      • Why a counter-offer doesn't have to end the relationship.
      • How consistent communication can prevent first-day no-shows.
      • Why complicated hiring processes can cost you great candidates.
      • How the F.O.R.D. method can make interviews more personal and effective.

      Great recruiting is about timing, data, and relationships. Don't wait for an empty bay to discover you need a recruiting strategy. Understand when technicians are most likely to consider a move, know what candidates in your market are searching for, simplify your hiring process, and stay connected with good people even when the timing isn't right. Your next great technician may not be looking when you're ready to hire. The opportunity is to build the relationship when they're ready to listen.

      Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/

      Meet Paige: The Auto Repair Industry’s First 24/7 AI Recruiter [THA 481]: https://remarkableresults.biz/remarkable-results-radio-podcast/a481/ 

      Lisa Coyle, CEO of Promotive Sam Freeman, Partner Manager at Promotive
      NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
      Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
      Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
      You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
      Connect with the Podcast:

      The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
      • Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
      • Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode
        What if the best time to recruit your next technician is when your shop isn't looking to hire?

        Lisa Coyle, CEO of Promotive, and Sam Freeman, Partner Manager at Promotive, reveal why automotive recruiting has a cycle, and why understanding when technicians are looking can give shop owners a significant advantage. Lisa and Sam explain how recruiting data, market timing, candidate behavior, and consistent relationship-building can create a much more proactive hiring strategy.

        Download the 6 Month Promotive Hiring Insights Report for FREE: https://info.gopromotive.com/RRR

        What You'll Learn
        • Why technician recruiting has a cycle and why timing matters.
        • Why “post and pray” recruiting puts your shop at a disadvantage.
        • Why finding a top technician can take 60 to 70 days.
        • How local market data can improve your job postings.
        • Why you should recruit even when you don't have an opening.
        • What may really be behind candidate ghosting.
        • Why a counter-offer doesn't have to end the relationship.
        • How consistent communication can prevent first-day no-shows.
        • Why complicated hiring processes can cost you great candidates.
        • How the F.O.R.D. method can make interviews more personal and effective.

        Great recruiting is about timing, data, and relationships. Don't wait for an empty bay to discover you need a recruiting strategy. Understand when technicians are most likely to consider a move, know what candidates in your market are searching for, simplify your hiring process, and stay connected with good people even when the timing isn't right. Your next great technician may not be looking when you're ready to hire. The opportunity is to build the relationship when they're ready to listen.

        Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/

        Meet Paige: The Auto Repair Industry’s First 24/7 AI Recruiter [THA 481]: https://remarkableresults.biz/remarkable-results-radio-podcast/a481/ 

        Lisa Coyle, CEO of Promotive Sam Freeman, Partner Manager at Promotive
        NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
        Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
        Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
        You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
        Connect with the Podcast:

        The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
            ]]>95b64296-60e1-459a-9be2-e55920dde805Fri, 11 Sep 2026 00:15:00 -040055:10falsefull502502The Power of Financing: A Growth Tool for Auto Repair Shops [RR 1108]The Power of Financing: A Growth Tool for Auto Repair Shops [RR 1108]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode
        What happens when a customer needs a $2,000 repair but doesn’t have the cash available today?

        That moment can determine whether the vehicle gets repaired, the customer delays a critical service, or they take their business somewhere else. For automotive shops, offering flexible payment options can be more than a convenience. It can be a powerful tool for helping customers say yes to the work their vehicles need.

        Kwane Stokes, Assistant Vice President and Relationship Manager in the automotive division at Synchrony, explains how the program can help shops remove financial barriers, increase repair opportunities, and create another reason for customers to return. Kwane also addresses why many shops still aren't offering financing and how the biggest obstacle may simply be the assumptions advisors make about a customer's ability or willingness to pay.

        What You'll Learn
        • Why financing should be presented as a payment option, not something an advisor decides a customer needs.
        • How the program's average first and repeat purchase amounts demonstrate the potential impact on average repair order (ARO).
        • Why assuming a customer can't qualify for credit can cause shops to lose needed repair work.
        • How monthly promotional offers can give shops another reason to communicate with their customers.
        • How advisor incentives and simple training can encourage more consistent presentation of financing.
        • What the upcoming "waterfall" financing model could mean for customers who aren't approved through the primary credit program.

        The biggest opportunity may not be finding more customers. It may be giving the customers already sitting at your counter more ways to say yes.

        The key is removing the assumption that you know what a customer can or cannot afford. Present the options, explain them clearly, and let the customer decide what works for their financial situation.

        For a shop, financing isn't simply about collecting payment. It's another tool for helping customers get the repairs they need while protecting the relationship and keeping the work in your shop. Kwane Stokes, AVP, Relationship Manager, Auto Network, Synchrony
        Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

        NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/

        Connect with the Podcast:


        The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                               ]]>        Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode
        What happens when a customer needs a $2,000 repair but doesn’t have the cash available today?

        That moment can determine whether the vehicle gets repaired, the customer delays a critical service, or they take their business somewhere else. For automotive shops, offering flexible payment options can be more than a convenience. It can be a powerful tool for helping customers say yes to the work their vehicles need.

        Kwane Stokes, Assistant Vice President and Relationship Manager in the automotive division at Synchrony, explains how the program can help shops remove financial barriers, increase repair opportunities, and create another reason for customers to return. Kwane also addresses why many shops still aren't offering financing and how the biggest obstacle may simply be the assumptions advisors make about a customer's ability or willingness to pay.

        What You'll Learn
        • Why financing should be presented as a payment option, not something an advisor decides a customer needs.
        • How the program's average first and repeat purchase amounts demonstrate the potential impact on average repair order (ARO).
        • Why assuming a customer can't qualify for credit can cause shops to lose needed repair work.
        • How monthly promotional offers can give shops another reason to communicate with their customers.
        • How advisor incentives and simple training can encourage more consistent presentation of financing.
        • What the upcoming "waterfall" financing model could mean for customers who aren't approved through the primary credit program.

        The biggest opportunity may not be finding more customers. It may be giving the customers already sitting at your counter more ways to say yes.

        The key is removing the assumption that you know what a customer can or cannot afford. Present the options, explain them clearly, and let the customer decide what works for their financial situation.

        For a shop, financing isn't simply about collecting payment. It's another tool for helping customers get the repairs they need while protecting the relationship and keeping the work in your shop. Kwane Stokes, AVP, Relationship Manager, Auto Network, Synchrony
        Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

        NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/

        Connect with the Podcast:


        The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                               ]]>        fd9fe8f0-446f-43b7-a508-22e597502921Tue, 08 Sep 2026 00:15:00 -040031:33falsefull11081108        Daily Habits That Build a Stronger Auto Repair Shop Culture [THA 501]Daily Habits That Build a Stronger Auto Repair Shop Culture [THA 501]Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

        What does a strong shop culture look like when you’re the people living it every day?

        Bree Wismer, Service Advisor and Frontline Culture Leader, and Trevor Hinds, Operations Manager and Dispatcher at Empower Automotive in Traverse City, Michigan, take us inside the daily habits and communication practices that keep their team aligned, productive, and focused on the customer.

        Rather than approaching culture from the owner's perspective, Bri and Trevor share what happens on the front lines. They explain how Empower Automotive breaks down the traditional divide between the front counter and the bays, keeps everyone on the "same bus," and creates a workplace where every person understands their role, respects the team around them, and contributes to the same goal. What You'll Learn
        • Why the front counter and specialists must operate as one team.
        • How daily huddles and short training sessions keep the team aligned.
        • Why the 1:00 PM check-in can prevent late-day customer surprises.
        • Why a "no-update" update can be one of the most valuable customer communications.
        • How to respond when customers arrive with AI-generated or parts-store diagnoses.
        • How respect, communication, and accountability create confident professionalism.

        Building a world-class shop culture doesn’t require a massive budget or a complicated organizational overhaul. By committing to these small, consistent actions, you can transform your shop from a high-stress environment into a thriving, unified business that both your team and your customers enjoy.

        Bree Wismer, Service Advisor, Frontline Culture Leader, Empower Automotive, Traverse City, MI

        Trevor Hinds, Operations Manager, Dispatcher, Workflow and Culture, Empower Automotive, Traverse City, MI

        NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
        Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
        Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
        You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
        Connect with the Podcast:

        The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
        • Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
        • Automotive Field Theorywith Matt Fanslow https://mattfanslow.captivate.fm/
        • Business by the Numberswith CPA Hunt Demarest: https://huntdemarest.captivate.fm/
        • The Auto Repair Marketing Podcastwith Brian and Kim Walker:Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

          What does a strong shop culture look like when you’re the people living it every day?

          Bree Wismer, Service Advisor and Frontline Culture Leader, and Trevor Hinds, Operations Manager and Dispatcher at Empower Automotive in Traverse City, Michigan, take us inside the daily habits and communication practices that keep their team aligned, productive, and focused on the customer.

          Rather than approaching culture from the owner's perspective, Bri and Trevor share what happens on the front lines. They explain how Empower Automotive breaks down the traditional divide between the front counter and the bays, keeps everyone on the "same bus," and creates a workplace where every person understands their role, respects the team around them, and contributes to the same goal. What You'll Learn
          • Why the front counter and specialists must operate as one team.
          • How daily huddles and short training sessions keep the team aligned.
          • Why the 1:00 PM check-in can prevent late-day customer surprises.
          • Why a "no-update" update can be one of the most valuable customer communications.
          • How to respond when customers arrive with AI-generated or parts-store diagnoses.
          • How respect, communication, and accountability create confident professionalism.

          Building a world-class shop culture doesn’t require a massive budget or a complicated organizational overhaul. By committing to these small, consistent actions, you can transform your shop from a high-stress environment into a thriving, unified business that both your team and your customers enjoy.

          Bree Wismer, Service Advisor, Frontline Culture Leader, Empower Automotive, Traverse City, MI

          Trevor Hinds, Operations Manager, Dispatcher, Workflow and Culture, Empower Automotive, Traverse City, MI

          NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
          Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
          Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
          You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
          Connect with the Podcast:

          The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
              ]]>          5e536920-715a-41bf-9cbc-3baccba5c8e0Fri, 04 Sep 2026 00:15:00 -040046:52falsefull501501Rapid-Fire Automotive News: AI, EVs, Autonomous Vehicles, and the $19B Trade School Boom [RR 1107]Rapid-Fire Automotive News: AI, EVs, Autonomous Vehicles, and the $19B Trade School Boom [RR 1107]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

          How quickly is the automotive repair industry changing, and are you ready for what's next?

          Tom Ham, shop owner and founder of the Automotive Management Network, joins Carm Capriotto for a fast-paced conversation covering 12 major trends shaping the future of auto repair. From autonomous vehicles and solid-state batteries to the changing value of trade careers, AI, government regulation, 3D printing, and vehicle reliability, Tom and Carm explore the technologies and economic shifts shop owners need to understand.

          What You'll Learn

          • How autonomous vehicles could reshape vehicle safety and the repair industry.
          • What advances in solid-state batteries could mean for EVs and vehicle range.
          • Why trade careers are gaining momentum as technology changes traditional employment.
          • How the technician shortage is creating new opportunities for shops to develop talent.
          • How government regulation and emissions enforcement could affect vehicle owners and repair shops.
          • What current vehicle reliability trends reveal about today's automotive brands.
          • How 3D printing could help shops solve parts availability challenges.
          • Why AI is becoming a powerful tool for reducing friction and improving efficiency.
          • Why shop owners need to stay curious and adapt as automotive technology continues to accelerate.

          The automotive repair industry is changing faster than ever. The shops that thrive will be the ones willing to understand emerging technology, embrace new tools, develop their people, and continually rethink how they operate. The future isn't coming someday. It's already showing up in the service bay.

          Tom Ham, Automotive Management Network. Tom’s previous episodes HERE.

          Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

          NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/

          Connect with the Podcast:


          The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                 ]]>          Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

          How quickly is the automotive repair industry changing, and are you ready for what's next?

          Tom Ham, shop owner and founder of the Automotive Management Network, joins Carm Capriotto for a fast-paced conversation covering 12 major trends shaping the future of auto repair. From autonomous vehicles and solid-state batteries to the changing value of trade careers, AI, government regulation, 3D printing, and vehicle reliability, Tom and Carm explore the technologies and economic shifts shop owners need to understand.

          What You'll Learn

          • How autonomous vehicles could reshape vehicle safety and the repair industry.
          • What advances in solid-state batteries could mean for EVs and vehicle range.
          • Why trade careers are gaining momentum as technology changes traditional employment.
          • How the technician shortage is creating new opportunities for shops to develop talent.
          • How government regulation and emissions enforcement could affect vehicle owners and repair shops.
          • What current vehicle reliability trends reveal about today's automotive brands.
          • How 3D printing could help shops solve parts availability challenges.
          • Why AI is becoming a powerful tool for reducing friction and improving efficiency.
          • Why shop owners need to stay curious and adapt as automotive technology continues to accelerate.

          The automotive repair industry is changing faster than ever. The shops that thrive will be the ones willing to understand emerging technology, embrace new tools, develop their people, and continually rethink how they operate. The future isn't coming someday. It's already showing up in the service bay.

          Tom Ham, Automotive Management Network. Tom’s previous episodes HERE.

          Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

          NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/

          Connect with the Podcast:


          The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                 ]]>          c6114d5b-d05e-4b6f-ae1f-c407e951614dTue, 01 Sep 2026 00:15:00 -040045:33falsefull11071107          Brakes for Breasts: How Auto Repair Shops Are Fighting Breast Cancer [THA 500]Brakes for Breasts: How Auto Repair Shops Are Fighting Breast Cancer [THA 500]Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

          What if your auto repair shop could help advance breast cancer research while growing your business?

          Co-founders Leigh Anne Best and Laura Frank, alongside Dr. Justin Johnson from the Cleveland Clinic, share the story behind one of the automotive industry's most impactful grassroots fundraisers. Since 2011, participating shops have partnered with parts vendors to provide free brake pads during October, helping customers save on repairs while shops donate 10% of the total service cost to breast cancer vaccine research at Cleveland Clinic.

          With $2.4 million raised and a $3 million milestone in sight, the campaign is helping fund continued research into the alpha-lactalbumin breast cancer vaccine for triple-negative breast cancer while giving independent repair shops an opportunity to strengthen their communities and grow their business.

          What You'll Learn

          • How the Brakes for Breasts win-win fundraising model works.
          • How participating shops can partner with parts vendors and customers.
          • Why 100% of donations go directly to the research laboratory.
          • How grassroots funding helped keep the Cleveland Clinic research lab open after Dr. Vincent Tuohy's passing.
          • What Phase 1 vaccine research revealed and what Phase 2 will require.
          • How participating shops can generate community awareness and increased car count.
          • How your shop can participate and access promotional resources.

          Brakes for Breasts demonstrates what can happen when the automotive industry comes together around a cause. Shops can serve their customers, strengthen their communities, grow their businesses, and help fund research that could change lives. Every shop, every customer, and every dollar can make a difference.

          https://www.brakesforbreasts.com/ The First Breast Cancer Vaccine Trial Recipient Jennifer Davis: https://remarkableresults.biz/remarkable-results-radio-podcast/cc111/
          NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
          Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
          Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
          You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
          Connect with the Podcast:

          The Automotive Repair Podcast Network: Watch Full Video Episode

          What if your auto repair shop could help advance breast cancer research while growing your business?

          Co-founders Leigh Anne Best and Laura Frank, alongside Dr. Justin Johnson from the Cleveland Clinic, share the story behind one of the automotive industry's most impactful grassroots fundraisers. Since 2011, participating shops have partnered with parts vendors to provide free brake pads during October, helping customers save on repairs while shops donate 10% of the total service cost to breast cancer vaccine research at Cleveland Clinic.

          With $2.4 million raised and a $3 million milestone in sight, the campaign is helping fund continued research into the alpha-lactalbumin breast cancer vaccine for triple-negative breast cancer while giving independent repair shops an opportunity to strengthen their communities and grow their business.

          What You'll Learn

          • How the Brakes for Breasts win-win fundraising model works.
          • How participating shops can partner with parts vendors and customers.
          • Why 100% of donations go directly to the research laboratory.
          • How grassroots funding helped keep the Cleveland Clinic research lab open after Dr. Vincent Tuohy's passing.
          • What Phase 1 vaccine research revealed and what Phase 2 will require.
          • How participating shops can generate community awareness and increased car count.
          • How your shop can participate and access promotional resources.

          Brakes for Breasts demonstrates what can happen when the automotive industry comes together around a cause. Shops can serve their customers, strengthen their communities, grow their businesses, and help fund research that could change lives. Every shop, every customer, and every dollar can make a difference.

          https://www.brakesforbreasts.com/ The First Breast Cancer Vaccine Trial Recipient Jennifer Davis: https://remarkableresults.biz/remarkable-results-radio-podcast/cc111/
          NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/
          Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/
          Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/
          You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
          Connect with the Podcast:

          The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
              ]]>9c8d5340-237d-4eb2-8c51-5314515da284Fri, 28 Aug 2026 00:15:00 -040046:35falsefull500500          Top 5 Qualities of a Genuine Service Advisor [RR 1106]Top 5 Qualities of a Genuine Service Advisor [RR 1106]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

          What makes a good service advisor great?

          Levi Linseman, performance coach at Autoflow, shares the five human qualities that separate a good service advisor from a truly trusted professional. With 25 years of automotive experience, including 15 years at the service desk, Levi explains why eye contact, a smile, warmth, caring, and humility can turn everyday transactions into long-term customer relationships.

          The conversation also explores sophisticated professionalism, the role of AI in the customer experience, proactive communication, hiring for coachability, and why the best advisors know when to simply say, "I don't know."

          What You'll Learn

          • The 5 qualities that define a genuine service advisor.
          • How admitting mistakes can actually increase customer trust.
          • Why AI should support the service advisor, not replace the human connection.
          • How digital vehicle inspections can improve transparency and communication.
          • Why coachability and continuous learning are essential for advisors.
          • How proactive communication reduces customer anxiety.
          • Why setting clear expectations can dramatically improve the customer experience.
          • What shop owners should look for when hiring their next service advisor.

          Great service advisors do more than sell repairs. They build trust, reduce anxiety, communicate with honesty, and make customers feel cared for. Technology can make the process more efficient, but genuine human connection remains one of the most powerful advantages a shop can offer.

          Levi Linseman, Performance Coach, Autoflow

          Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

          NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/

          Connect with the Podcast:


          The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                 ]]>Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

          What makes a good service advisor great?

          Levi Linseman, performance coach at Autoflow, shares the five human qualities that separate a good service advisor from a truly trusted professional. With 25 years of automotive experience, including 15 years at the service desk, Levi explains why eye contact, a smile, warmth, caring, and humility can turn everyday transactions into long-term customer relationships.

          The conversation also explores sophisticated professionalism, the role of AI in the customer experience, proactive communication, hiring for coachability, and why the best advisors know when to simply say, "I don't know."

          What You'll Learn

          • The 5 qualities that define a genuine service advisor.
          • How admitting mistakes can actually increase customer trust.
          • Why AI should support the service advisor, not replace the human connection.
          • How digital vehicle inspections can improve transparency and communication.
          • Why coachability and continuous learning are essential for advisors.
          • How proactive communication reduces customer anxiety.
          • Why setting clear expectations can dramatically improve the customer experience.
          • What shop owners should look for when hiring their next service advisor.

          Great service advisors do more than sell repairs. They build trust, reduce anxiety, communicate with honesty, and make customers feel cared for. Technology can make the process more efficient, but genuine human connection remains one of the most powerful advantages a shop can offer.

          Levi Linseman, Performance Coach, Autoflow

          Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

          NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/

          Connect with the Podcast:


          The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                 ]]>          31b13ff9-57d5-4589-a79b-6e2a75947d36Tue, 25 Aug 2026 00:15:00 -040031:00falsefull11061106Your Shop’s Toughest Competitor Is in the Mirror [THA 499]Your Shop’s Toughest Competitor Is in the Mirror [THA 499]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

          Who is your shop's toughest competitor: the business down the street, or the people inside your own four walls?

          Carm Capriotto sits down with shop owners Dwayne Myers and Al Oramas to explore internal competition and why the biggest threats to a shop's success often come from within. The conversation challenges owners to stop obsessing over competitors and start examining their own leadership, consistency, processes, and customer experience.

          What You'll Learn
          • Why operational consistency matters and how small deviations can create chaos.
          • Why owners can't effectively lead from the "engine room."
          • How true delegation requires owners to let go of control and trust their teams.
          • Why "everything speaks" when it comes to the customer experience.
          • How standing at the curb can reveal things owners no longer notice inside their own shops.
          • How simple physical and operational improvements can create meaningful change.
          • Why asking employees what they love and what they would change can reveal the true health of a business.

          Your greatest competitor may be staring back at you in the mirror. The shops that grow stronger are willing to look inward, challenge their own habits, listen to their teams, and consistently raise the standard. Leadership isn't about controlling every detail; it's about creating the environment, expectations, and trust that allow the entire team to perform at its best. Dwayne Myers, Dynamic Automotive, 8 locations, Maryland. Dwayne’s previous episodes HERE. Al Oramas, Pro Auto Care, 2 locations, Denver and Littleton, CO Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ David Boyes, President of ‘Today’s Class”  David’s previous episodes HERE Brad Updegraff, Dave’s Ultimate Automotive, 7 locations, Austin, TX. Brad’s previous episodes HERE. Thanks to our Partner, NAPA TRACS
          NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
          Thanks to our Partner, Today's Class
          Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
          Thanks to our Partner, KUKUI
          Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
          Thanks to our Partner, Pit Crew Loyalty
          You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
          Connect with the Podcast:

          ...]]>          Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

          Who is your shop's toughest competitor: the business down the street, or the people inside your own four walls?

          Carm Capriotto sits down with shop owners Dwayne Myers and Al Oramas to explore internal competition and why the biggest threats to a shop's success often come from within. The conversation challenges owners to stop obsessing over competitors and start examining their own leadership, consistency, processes, and customer experience.

          What You'll Learn
          • Why operational consistency matters and how small deviations can create chaos.
          • Why owners can't effectively lead from the "engine room."
          • How true delegation requires owners to let go of control and trust their teams.
          • Why "everything speaks" when it comes to the customer experience.
          • How standing at the curb can reveal things owners no longer notice inside their own shops.
          • How simple physical and operational improvements can create meaningful change.
          • Why asking employees what they love and what they would change can reveal the true health of a business.

          Your greatest competitor may be staring back at you in the mirror. The shops that grow stronger are willing to look inward, challenge their own habits, listen to their teams, and consistently raise the standard. Leadership isn't about controlling every detail; it's about creating the environment, expectations, and trust that allow the entire team to perform at its best. Dwayne Myers, Dynamic Automotive, 8 locations, Maryland. Dwayne’s previous episodes HERE. Al Oramas, Pro Auto Care, 2 locations, Denver and Littleton, CO Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ David Boyes, President of ‘Today’s Class”  David’s previous episodes HERE Brad Updegraff, Dave’s Ultimate Automotive, 7 locations, Austin, TX. Brad’s previous episodes HERE. Thanks to our Partner, NAPA TRACS
          NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
          Thanks to our Partner, Today's Class
          Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
          Thanks to our Partner, KUKUI
          Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
          Thanks to our Partner, Pit Crew Loyalty
          You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
          Connect with the Podcast:

          The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
              ]]>          e325db6f-fe99-42d6-ba0c-d4880fd57edaFri, 21 Aug 2026 00:15:00 -040047:30falsefull499499          Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]Thanks to our Partners, NAPA Auto Care and NAPA TRACS

          Watch Full Video Episode

          What if the best place to train your technicians isn't a classroom, but your own shop?

          In this episode of Remarkable Results Radio, Carm Capriotto sits down with Brandon Steckler, former Motor Age editor and industry educator, to discuss S.W.A.T. (Steckler Worldwide Automotive Technical Training and Diagnostics) and his mission to elevate automotive repair through hands-on education, diagnostic support, and a culture of continuous learning.

          Brandon explains why effective training should close knowledge gaps rather than simply provide quick answers, and why shop owners should view education as an investment in their people, their business, and the entire local repair community.

          What You'll Learn

          • How S.W.A.T. combines just-in-time diagnostic support with technician training.
          • Why on-site training can create stronger technical foundations and better diagnostic habits.
          • Why shop owners shouldn't fear inviting neighboring businesses to participate in training.
          • How collaboration between local shops can strengthen the entire automotive repair community.
          • Why technicians need to become "perpetual students" as vehicle technology continues to evolve.
          • How investing in training can improve technician confidence, productivity, and profitability.
          • Why bringing education directly into the shop can shorten the distance between learning and earning.

          Great technical training doesn't simply help a technician fix today's vehicle. It builds the knowledge, habits, confidence, and diagnostic thinking needed for tomorrow's challenges. Brandon's message is clear: shops that consistently invest in education create stronger professionals, stronger teams, and a stronger industry.

          Brandon Steckler, S.W.A.T Training and Diagnostics. Brandon’s previous episodes HERE.

          Brandon's Cell Phone: 1 (484) 824-4621

          Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare

          NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

          Connect with the Podcast:

          Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/


          The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/


          ]]>          Thanks to our Partners, NAPA Auto Care and NAPA TRACS

          Watch Full Video Episode

          What if the best place to train your technicians isn't a classroom, but your own shop?

          In this episode of Remarkable Results Radio, Carm Capriotto sits down with Brandon Steckler, former Motor Age editor and industry educator, to discuss S.W.A.T. (Steckler Worldwide Automotive Technical Training and Diagnostics) and his mission to elevate automotive repair through hands-on education, diagnostic support, and a culture of continuous learning.

          Brandon explains why effective training should close knowledge gaps rather than simply provide quick answers, and why shop owners should view education as an investment in their people, their business, and the entire local repair community.

          What You'll Learn

          • How S.W.A.T. combines just-in-time diagnostic support with technician training.
          • Why on-site training can create stronger technical foundations and better diagnostic habits.
          • Why shop owners shouldn't fear inviting neighboring businesses to participate in training.
          • How collaboration between local shops can strengthen the entire automotive repair community.
          • Why technicians need to become "perpetual students" as vehicle technology continues to evolve.
          • How investing in training can improve technician confidence, productivity, and profitability.
          • Why bringing education directly into the shop can shorten the distance between learning and earning.

          Great technical training doesn't simply help a technician fix today's vehicle. It builds the knowledge, habits, confidence, and diagnostic thinking needed for tomorrow's challenges. Brandon's message is clear: shops that consistently invest in education create stronger professionals, stronger teams, and a stronger industry.

          Brandon Steckler, S.W.A.T Training and Diagnostics. Brandon’s previous episodes HERE.

          Brandon's Cell Phone: 1 (484) 824-4621

          Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare

          NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

          Connect with the Podcast:

          Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/


          The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/


          ]]>          01c982c6-1497-4d74-8bed-e97a24f4045fTue, 18 Aug 2026 00:15:00 -040039:06falsefull11051105          Engage, Educate, Reward: How Today's Class Is Changing Auto Repair Training [THA 498]Engage, Educate, Reward: How Today's Class Is Changing Auto Repair Training [THA 498]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

          What if the best way to train an automotive team isn't another four-hour evening class, but a few minutes of learning every day?

          Carm Capriotto sits down with David Boyes, President of Today's Class, and Brad Updegraff, owner of Dave's Ultimate Automotive, to explore how continuous learning and gamification are creating more engaged, knowledgeable teams.

          Brad shares how his seven-location operation uses Today's Class to support ASE certification, keep experienced technicians current with rapidly changing vehicle technology, and turn training into something employees actually want to participate in.

          What You'll Learn
          • Why daily learning can be more effective than traditional after-hours training.
          • How raffles, auctions, and rewards turn training into a team-building experience.
          • How shop-versus-shop competition can create stronger teamwork than individual leaderboards.
          • How custom training content can identify knowledge gaps and strengthen advisor performance.
          • Why continuous learning is essential as vehicle technology continues to evolve.
          • What's coming next for Today's Class, including EV, hybrid, electrical, leadership, and financial training.

          Training doesn't have to feel like a requirement. When learning is consistent, accessible, rewarding, and connected to career growth, it can become part of the culture. Brad and David demonstrate how gamification can turn education into daily engagement while helping automotive professionals build the skills needed for the future. Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ David Boyes, President of ‘Today’s Class”  David’s previous episodes HERE Brad Updegraff, Dave’s Ultimate Automotive, 7 locations, Austin, TX. Brad’s previous episodes HERE. Thanks to our Partner, NAPA TRACS
          NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
          Thanks to our Partner, Today's Class
          Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
          Thanks to our Partner, KUKUI
          Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
          Thanks to our Partner, Pit Crew Loyalty
          You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
          Connect with the Podcast:

          The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
          • Remarkable Results Radio Podcastwith]]>Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

            What if the best way to train an automotive team isn't another four-hour evening class, but a few minutes of learning every day?

            Carm Capriotto sits down with David Boyes, President of Today's Class, and Brad Updegraff, owner of Dave's Ultimate Automotive, to explore how continuous learning and gamification are creating more engaged, knowledgeable teams.

            Brad shares how his seven-location operation uses Today's Class to support ASE certification, keep experienced technicians current with rapidly changing vehicle technology, and turn training into something employees actually want to participate in.

            What You'll Learn
            • Why daily learning can be more effective than traditional after-hours training.
            • How raffles, auctions, and rewards turn training into a team-building experience.
            • How shop-versus-shop competition can create stronger teamwork than individual leaderboards.
            • How custom training content can identify knowledge gaps and strengthen advisor performance.
            • Why continuous learning is essential as vehicle technology continues to evolve.
            • What's coming next for Today's Class, including EV, hybrid, electrical, leadership, and financial training.

            Training doesn't have to feel like a requirement. When learning is consistent, accessible, rewarding, and connected to career growth, it can become part of the culture. Brad and David demonstrate how gamification can turn education into daily engagement while helping automotive professionals build the skills needed for the future. Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ David Boyes, President of ‘Today’s Class”  David’s previous episodes HERE Brad Updegraff, Dave’s Ultimate Automotive, 7 locations, Austin, TX. Brad’s previous episodes HERE. Thanks to our Partner, NAPA TRACS
            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
            Thanks to our Partner, Today's Class
            Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
            Thanks to our Partner, KUKUI
            Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
            Thanks to our Partner, Pit Crew Loyalty
            You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
            Connect with the Podcast:

            The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                ]]>            016b3aea-7e77-4297-8c01-045f1a562445Fri, 14 Aug 2026 00:15:00 -040036:53falsefull498498Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

            What happens when one of the industry's fastest-growing events doubles its exhibit space and brings together more than 200 exhibitors, 80+ training sessions, and thousands of automotive professionals?

            Carm Capriotto sits down with Ryan Ragan, Executive Director of the Automotive Service and Tire Alliance (ASTA), for a preview of the upcoming ASTA Expo in Raleigh, North Carolina. Ryan shares what makes this year's event different, from its massive growth and unique Survivor themed networking experience to next-generation training and technology designed for today's increasingly complex vehicles.

            What You'll Learn
            • Why the ASTA Expo has more than doubled its exhibit space to over 112,000 square feet.
            • What attendees can expect from more than 200 exhibitors and 80+ educational sessions.
            • How theSurvivorthemed networking activities are designed to get attendees out of their comfort zones and meeting new people.
            • How AI, virtual reality, and augmented reality are changing automotive training.
            • Why today's automotive professionals need skills beyond turning wrenches.
            • How the event is designed to serve everyone from first-year apprentices to experienced shop owners.

            The ASTA Expo is evolving alongside the automotive industry. With expanded education, emerging technology, creative networking, and opportunities to connect with professionals across the industry, the event is designed to help attendees learn, adapt, and build relationships that move the industry forward. Exclusive $25 off your ASTA Registration with Code: Results25 Register Here: https://astausa.org/buy-expo-tickets Ryan Ragan, Executive Director, ASTA. Listen to Ryan's previous episodes HERE Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

            Connect with the Podcast:


            The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                   ]]>            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

            What happens when one of the industry's fastest-growing events doubles its exhibit space and brings together more than 200 exhibitors, 80+ training sessions, and thousands of automotive professionals?

            Carm Capriotto sits down with Ryan Ragan, Executive Director of the Automotive Service and Tire Alliance (ASTA), for a preview of the upcoming ASTA Expo in Raleigh, North Carolina. Ryan shares what makes this year's event different, from its massive growth and unique Survivor themed networking experience to next-generation training and technology designed for today's increasingly complex vehicles.

            What You'll Learn
            • Why the ASTA Expo has more than doubled its exhibit space to over 112,000 square feet.
            • What attendees can expect from more than 200 exhibitors and 80+ educational sessions.
            • How theSurvivorthemed networking activities are designed to get attendees out of their comfort zones and meeting new people.
            • How AI, virtual reality, and augmented reality are changing automotive training.
            • Why today's automotive professionals need skills beyond turning wrenches.
            • How the event is designed to serve everyone from first-year apprentices to experienced shop owners.

            The ASTA Expo is evolving alongside the automotive industry. With expanded education, emerging technology, creative networking, and opportunities to connect with professionals across the industry, the event is designed to help attendees learn, adapt, and build relationships that move the industry forward. Exclusive $25 off your ASTA Registration with Code: Results25 Register Here: https://astausa.org/buy-expo-tickets Ryan Ragan, Executive Director, ASTA. Listen to Ryan's previous episodes HERE Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

            Connect with the Podcast:


            The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                   ]]>            290cabf8-28cc-4854-b08f-8f9ad1281440Tue, 11 Aug 2026 00:15:00 -040024:10falsefull11041104            Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

            What if the key to a better customer experience wasn't working harder, but creating better shop flow?

            Murray Voth of RPM Training and shop owner Doug Brackett join Carm Capriotto to discuss how online scheduling, AI-powered communication, and intentional processes can reduce front-counter chaos while improving efficiency and customer satisfaction.

            What You'll Learn
            • Why online scheduling should function as a reservation request, not an automatic appointment.
            • How setting the "next expectation" builds customer trust and reduces anxiety.
            • Why qualifying customers helps create a better experience for everyone.
            • How AI and digital communication reduce interruptions and free advisors to build stronger relationships.
            • The operational strategies behind a calm, highly productive service counter.
            • Real-world performance metrics that demonstrate the power of better shop flow.

            The best shops don't eliminate the human touch, they eliminate unnecessary chaos. By combining clear communication, intentional scheduling, and smart technology, shop owners can create a more predictable workflow, a better customer experience, and a less stressful environment for both employees and clients.
            Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net Doug Brackett, Pro-Vitals Consulting, Downtown Automotive, Nelson, BC. Thanks to our Partner, NAPA TRACS
            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
            Thanks to our Partner, Today's Class
            Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
            Thanks to our Partner, KUKUI
            Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
            Thanks to our Partner, Pit Crew Loyalty
            You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
            Connect with the Podcast:

            The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
            • Remarkable Results Radio Podcastwith Carm Capriotto: Facilitating Wisdom Through Storytelling and Open Discussion.https://remarkableresults.biz/
            • Automotive Field Theory: From Diagnostics to Quantum Physics and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
            • Business by the...]]>Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

              What if the key to a better customer experience wasn't working harder, but creating better shop flow?

              Murray Voth of RPM Training and shop owner Doug Brackett join Carm Capriotto to discuss how online scheduling, AI-powered communication, and intentional processes can reduce front-counter chaos while improving efficiency and customer satisfaction.

              What You'll Learn
              • Why online scheduling should function as a reservation request, not an automatic appointment.
              • How setting the "next expectation" builds customer trust and reduces anxiety.
              • Why qualifying customers helps create a better experience for everyone.
              • How AI and digital communication reduce interruptions and free advisors to build stronger relationships.
              • The operational strategies behind a calm, highly productive service counter.
              • Real-world performance metrics that demonstrate the power of better shop flow.

              The best shops don't eliminate the human touch, they eliminate unnecessary chaos. By combining clear communication, intentional scheduling, and smart technology, shop owners can create a more predictable workflow, a better customer experience, and a less stressful environment for both employees and clients.
              Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net Doug Brackett, Pro-Vitals Consulting, Downtown Automotive, Nelson, BC. Thanks to our Partner, NAPA TRACS
              NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
              Thanks to our Partner, Today's Class
              Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
              Thanks to our Partner, KUKUI
              Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
              Thanks to our Partner, Pit Crew Loyalty
              You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
              Connect with the Podcast:

              The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                  ]]>5c662af2-df32-4be2-8def-ecb14f05766dFri, 07 Aug 2026 00:15:00 -040050:14falsefull497497Why Employees Disengage and How Leaders Reconnect Them [RR 1103]Why Employees Disengage and How Leaders Reconnect Them [RR 1103]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

              Why are so many employees disengaged at work, and what can leaders do about it?

              Dr. JJ Peterson explores how business leaders can cure employee disengagement by applying the StoryBrand framework to their management style. The episode addresses a massive workplace crisis: roughly 80% to 90% of the American workforce identifies as disengaged, meaning they are stressed, disconnected, and not giving their best. Because a boss can impact an employee's mental health even more than a therapist, Dr. Peterson argues that leaders have a profound responsibility to show up in a way that positively impacts their team. What You'll Learn
              • Why most employees disengage and what leaders can do to change it.
              • The four workplace character roles: Victim, Villain, Hero, and Guide.
              • Why great leaders stop trying to be the hero and instead help their employees succeed.
              • How empathy and authority work together to build trust and accountability.
              • Why people want to feel they matter more than they want to feel motivated.
              • How defining purpose and creating a shared story strengthens company culture.
              • Why repairing relationships after mistakes builds lasting trust and psychological safety.

              Dr. Peterson notes that people don't wake up wanting to be motivated; they wake up wanting to matter. Leaders must clearly communicate two things to make employees feel they matter: why the company's work is important (e.g., alleviating severe stress for customers with broken down cars) and why the individual's specific role in that mission is valuable. Similarly, true company culture is not about having snacks in a breakroom; it is about intentionally building a shared story where everyone knows their roles, values, and what success looks like. Dr J.J. Peterson, https://www.drjjpeterson.com/. Listen to JJ's other episodes HERE Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

              NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

              Connect with the Podcast:


              The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                       ]]>              Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

              Why are so many employees disengaged at work, and what can leaders do about it?

              Dr. JJ Peterson explores how business leaders can cure employee disengagement by applying the StoryBrand framework to their management style. The episode addresses a massive workplace crisis: roughly 80% to 90% of the American workforce identifies as disengaged, meaning they are stressed, disconnected, and not giving their best. Because a boss can impact an employee's mental health even more than a therapist, Dr. Peterson argues that leaders have a profound responsibility to show up in a way that positively impacts their team. What You'll Learn
              • Why most employees disengage and what leaders can do to change it.
              • The four workplace character roles: Victim, Villain, Hero, and Guide.
              • Why great leaders stop trying to be the hero and instead help their employees succeed.
              • How empathy and authority work together to build trust and accountability.
              • Why people want to feel they matter more than they want to feel motivated.
              • How defining purpose and creating a shared story strengthens company culture.
              • Why repairing relationships after mistakes builds lasting trust and psychological safety.

              Dr. Peterson notes that people don't wake up wanting to be motivated; they wake up wanting to matter. Leaders must clearly communicate two things to make employees feel they matter: why the company's work is important (e.g., alleviating severe stress for customers with broken down cars) and why the individual's specific role in that mission is valuable. Similarly, true company culture is not about having snacks in a breakroom; it is about intentionally building a shared story where everyone knows their roles, values, and what success looks like. Dr J.J. Peterson, https://www.drjjpeterson.com/. Listen to JJ's other episodes HERE Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

              NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

              Connect with the Podcast:


              The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                       ]]>              0a0d53b3-8687-4e18-9b84-593de9d9012cTue, 04 Aug 2026 00:15:00 -040039:38falsefull11031103              The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode
              Are your customers rolling up to the counter with their vehicles already "diagnosed" by ChatGPT or Gemini?

              More customers are turning to AI before they ever call your shop, using tools like ChatGPT and Gemini as the "WebMD" for their vehicles. They often arrive convinced they've identified the problem, making today's service advisor responsible for validating the customer's concerns while guiding the conversation back to proper testing and professional diagnostics.

              Brian Weeks, Jon Kloosterman, and Alex Littlewood join Carm Capriotto to explore how AI is reshaping customer expectations and why the shops that thrive will be the ones that combine technology with authentic human connection. What You'll Learn
              • Why the "human premium" is becoming more valuable as AI-generated content grows.
              • How to respond when customers arrive with AI-generated vehicle diagnoses.
              • Why AI should automate administrative tasks, not customer relationships.
              • How AI helps service advisors and technicians become more efficient.
              • Strategies for adopting AI without overwhelming your team.
              • Why AI can reinforce the value of professional diagnostics and repair expertise.

              As AI-generated content floods the internet, customers are finding it harder to separate facts from fiction. That uncertainty creates an opportunity for repair shops. AI can improve efficiency, but trust is still earned through knowledgeable people, thoughtful communication, and genuine relationships. The future belongs to shops that use AI to support the customer experience, not replace the human connection that builds lasting confidence.

              Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon’s previous episodes HERE

              Brian Weeks, ATC Auto Center, Augusta, GA. Listen to Brian’s previous episodes HERE Alex Littlewood, Founder, ONRAMP Thanks to our Partner, NAPA TRACS
              NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
              Thanks to our Partner, Today's Class
              Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
              Thanks to our Partner, KUKUI
              Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
              Thanks to our Partner, Pit Crew Loyalty
              You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
              Connect with the Podcast:

              The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
              • Remarkable Results Radio Podcast...]]>Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode
                Are your customers rolling up to the counter with their vehicles already "diagnosed" by ChatGPT or Gemini?

                More customers are turning to AI before they ever call your shop, using tools like ChatGPT and Gemini as the "WebMD" for their vehicles. They often arrive convinced they've identified the problem, making today's service advisor responsible for validating the customer's concerns while guiding the conversation back to proper testing and professional diagnostics.

                Brian Weeks, Jon Kloosterman, and Alex Littlewood join Carm Capriotto to explore how AI is reshaping customer expectations and why the shops that thrive will be the ones that combine technology with authentic human connection. What You'll Learn
                • Why the "human premium" is becoming more valuable as AI-generated content grows.
                • How to respond when customers arrive with AI-generated vehicle diagnoses.
                • Why AI should automate administrative tasks, not customer relationships.
                • How AI helps service advisors and technicians become more efficient.
                • Strategies for adopting AI without overwhelming your team.
                • Why AI can reinforce the value of professional diagnostics and repair expertise.

                As AI-generated content floods the internet, customers are finding it harder to separate facts from fiction. That uncertainty creates an opportunity for repair shops. AI can improve efficiency, but trust is still earned through knowledgeable people, thoughtful communication, and genuine relationships. The future belongs to shops that use AI to support the customer experience, not replace the human connection that builds lasting confidence.

                Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon’s previous episodes HERE

                Brian Weeks, ATC Auto Center, Augusta, GA. Listen to Brian’s previous episodes HERE Alex Littlewood, Founder, ONRAMP Thanks to our Partner, NAPA TRACS
                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                Thanks to our Partner, Today's Class
                Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                Thanks to our Partner, KUKUI
                Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                Thanks to our Partner, Pit Crew Loyalty
                You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                Connect with the Podcast:

                The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                    ]]>                237fa9fb-d109-443f-868c-db40d1934617Fri, 31 Jul 2026 00:15:00 -040051:22falsefull496496Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                What's holding your shop back: your competition or your leadership?

                Bill Haas of Auto Ignite Management joins Carm Capriotto to challenge shop owners to rethink leadership, accountability, and the value of their expertise. Anchored by his mantra, "If you're not on your way, you're in the way," Bill discusses how complacency, avoiding difficult decisions, and failing to lead with intention can limit a shop's success. He also shares why building a profitable, employee-focused business is essential for attracting top talent today and creating a business worth selling tomorrow.

                What You'll Learn
                • Why "specialist" better reflects today's automotive professionals.
                • How shop owners can become the biggest obstacle to business growth.
                • Why accountability is the foundation of strong leadership.
                • How data leads to better financial and operational decisions.
                • What creates a healthy, profitable shop culture.
                • Why investing in employees increases your shop's long-term value.

                The most successful shops are led by owners who embrace accountability, value their team's expertise, and continually invest in their people and culture. Build a business employees want to join, customers trust, and future buyers will want to own. Bill Haas, Auto Ignite Management, Bill’s previous episodes HERE Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                Connect with the Podcast:


                The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                         ]]>                Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                What's holding your shop back: your competition or your leadership?

                Bill Haas of Auto Ignite Management joins Carm Capriotto to challenge shop owners to rethink leadership, accountability, and the value of their expertise. Anchored by his mantra, "If you're not on your way, you're in the way," Bill discusses how complacency, avoiding difficult decisions, and failing to lead with intention can limit a shop's success. He also shares why building a profitable, employee-focused business is essential for attracting top talent today and creating a business worth selling tomorrow.

                What You'll Learn
                • Why "specialist" better reflects today's automotive professionals.
                • How shop owners can become the biggest obstacle to business growth.
                • Why accountability is the foundation of strong leadership.
                • How data leads to better financial and operational decisions.
                • What creates a healthy, profitable shop culture.
                • Why investing in employees increases your shop's long-term value.

                The most successful shops are led by owners who embrace accountability, value their team's expertise, and continually invest in their people and culture. Build a business employees want to join, customers trust, and future buyers will want to own. Bill Haas, Auto Ignite Management, Bill’s previous episodes HERE Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                Connect with the Podcast:


                The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                         ]]>                5cf6bede-2f8c-42b7-982b-7bb9629ec4dcTue, 28 Jul 2026 00:15:00 -040039:48falsefull11021102                The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                What keeps customers coming back when the shop down the street is advertising lower prices?

                Tom Sciortino of Total Automotive and Jeff Rudnick of Pit Crew Loyalty reveal how a well-designed loyalty program can become your shop's competitive advantage. Drawing from Tom celebrating 40 years in business, they share how rewarding customers, celebrating milestones, and investing in the community create stronger relationships, more referrals, and sustainable growth.

                What You'll Learn

                • How customer loyalty programs increase repeat visits and average repair orders.
                • Why rewards help differentiate your shop from price-driven competitors.
                • Creative referral strategies that attract high-quality new customers.
                • How time-sensitive rewards can recover deferred work and win back inactive customers.
                • Ways to celebrate business milestones that engage employees and customers.
                • Why community involvement builds trust, loyalty, and lasting relationships.

                Loyalty is more than a rewards program. When combined with meaningful community engagement and exceptional customer experiences, it becomes a powerful strategy for increasing retention, referrals, and sustainable business growth.

                Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE.

                Jeff Rudnick, CEO, Pit Crew Loyalty

                You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

                Beyond the Repair Order: The Strategy of Customer Loyalty [RR 1077]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1077/

                Thanks to our Partner, NAPA TRACS
                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                Thanks to our Partner, Today's Class
                Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                Thanks to our Partner, KUKUI
                Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                Thanks to our Partner, Pit Crew Loyalty
                You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                Connect with the Podcast:

                The Automotive Repair Podcast...]]>                Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                What keeps customers coming back when the shop down the street is advertising lower prices?

                Tom Sciortino of Total Automotive and Jeff Rudnick of Pit Crew Loyalty reveal how a well-designed loyalty program can become your shop's competitive advantage. Drawing from Tom celebrating 40 years in business, they share how rewarding customers, celebrating milestones, and investing in the community create stronger relationships, more referrals, and sustainable growth.

                What You'll Learn

                • How customer loyalty programs increase repeat visits and average repair orders.
                • Why rewards help differentiate your shop from price-driven competitors.
                • Creative referral strategies that attract high-quality new customers.
                • How time-sensitive rewards can recover deferred work and win back inactive customers.
                • Ways to celebrate business milestones that engage employees and customers.
                • Why community involvement builds trust, loyalty, and lasting relationships.

                Loyalty is more than a rewards program. When combined with meaningful community engagement and exceptional customer experiences, it becomes a powerful strategy for increasing retention, referrals, and sustainable business growth.

                Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE.

                Jeff Rudnick, CEO, Pit Crew Loyalty

                You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

                Beyond the Repair Order: The Strategy of Customer Loyalty [RR 1077]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1077/

                Thanks to our Partner, NAPA TRACS
                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                Thanks to our Partner, Today's Class
                Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                Thanks to our Partner, KUKUI
                Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                Thanks to our Partner, Pit Crew Loyalty
                You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                Connect with the Podcast:

                The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                    ]]>166335cf-5d11-44e3-8bc6-ca431ca3d207Fri, 24 Jul 2026 00:15:00 -040047:32falsefull495495                Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                Most auto repair shops are sitting on a goldmine of untapped revenue without realizing it.

                In this episode, Carm Capriotto welcomes Jimmy Alauria of 3A Automotive & Diesel Repair to discuss how deferred work can become one of your shop's most effective growth strategies. By pulling just two years of data from his shop's database, he discovered $3.3 million in potential revenue from deferred services. From better customer communication to smarter follow-up systems, Jimmy explains how to turn yesterday's declined repairs into tomorrow's repair orders.

                What You'll Learn
                • Why your customer database is one of your shop's most valuable assets.
                • How deferred work can create significant new revenue without increasing car count.
                • Why shops should schedule the next appointment before the customer leaves.
                • While DVIs provide excellent transparency, their primary goal should be to educate the customer and help them plan, rather than to force an immediate $5,000 repair order. Jimmy notes that customers decline work not necessarily because they lack trust, but because they need time to budge
                • How categorizing repairs by safety, reliability, maintenance, and appearance improves customer understanding.
                • Understanding the customer's personal "car goals," whether they love the car and want to avoid a new car payment, or they hate the car and want to trade it in, is also critical to framing recommendations effectively.
                • The shortcomings of traditional CRM follow-up systems and how AI can improve communication.
                • How AI helps prioritize repairs and translates technical repair language into customer-friendly messaging that drives response.

                Deferred work isn't lost business; it's future opportunity. By building better follow-up processes, educating customers, and using technology to communicate more effectively, shops can strengthen relationships, improve customer retention, and unlock substantial revenue already waiting in their database. Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy’s previous episodes HERE Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                Connect with the Podcast:


                The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                         ]]>                Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                Most auto repair shops are sitting on a goldmine of untapped revenue without realizing it.

                In this episode, Carm Capriotto welcomes Jimmy Alauria of 3A Automotive & Diesel Repair to discuss how deferred work can become one of your shop's most effective growth strategies. By pulling just two years of data from his shop's database, he discovered $3.3 million in potential revenue from deferred services. From better customer communication to smarter follow-up systems, Jimmy explains how to turn yesterday's declined repairs into tomorrow's repair orders.

                What You'll Learn
                • Why your customer database is one of your shop's most valuable assets.
                • How deferred work can create significant new revenue without increasing car count.
                • Why shops should schedule the next appointment before the customer leaves.
                • While DVIs provide excellent transparency, their primary goal should be to educate the customer and help them plan, rather than to force an immediate $5,000 repair order. Jimmy notes that customers decline work not necessarily because they lack trust, but because they need time to budge
                • How categorizing repairs by safety, reliability, maintenance, and appearance improves customer understanding.
                • Understanding the customer's personal "car goals," whether they love the car and want to avoid a new car payment, or they hate the car and want to trade it in, is also critical to framing recommendations effectively.
                • The shortcomings of traditional CRM follow-up systems and how AI can improve communication.
                • How AI helps prioritize repairs and translates technical repair language into customer-friendly messaging that drives response.

                Deferred work isn't lost business; it's future opportunity. By building better follow-up processes, educating customers, and using technology to communicate more effectively, shops can strengthen relationships, improve customer retention, and unlock substantial revenue already waiting in their database. Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy’s previous episodes HERE Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                Connect with the Podcast:


                The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                         ]]>                5f019e05-30f9-4ea0-86df-41ca5d06c637Tue, 21 Jul 2026 00:15:00 -040048:36falsefull11011101                The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                A viral social media clip about ADAS calibrations sparked thousands of comments and exposed a troubling reality: many automotive professionals still misunderstand when and why calibrations are required. In this episode, Carm Capriotto welcomes technical specialists and industry leaders Keith Perkins and Matt Fanslow to examine the industry's response, separate fact from fiction, and explain why following OEM repair procedures is essential for both vehicle safety and professional credibility.

                What You'll Learn
                • The difference between static and dynamic ADAS calibrations, and why confusing the two leads to costly mistakes.
                • Why programming, configuration, initialization, and calibration are separate procedures with different purposes.
                • How fear of losing a sale often outweighs concerns about vehicle safety and liability.
                • The real-world consequences of skipping OEM-required calibration procedures.
                • How a properly calibrated vehicle helped protect Keith's wife and children during a serious highway rollover crash.
                • How elevating the role of theCalibration Specialistreinforces professionalism and builds customer confidence.

                ADAS calibrations are not optional add-ons or revenue generators; they are critical safety procedures designed by vehicle manufacturers to ensure advanced safety systems perform as intended. Professional repair shops protect their customers by following OEM repair information, completing every required calibration, and returning every vehicle to the road safe and ready to perform.

                Why ADAS Calibrations Are Being Ignored in Auto Repair Shops [THA 484]: https://remarkableresults.biz/remarkable-results-radio-podcast/a484/

                Keith Perkins, Previous episode HERE. L1 Automotive, https://www.l1diagnostics.com/, L1 Automotive Training: https://l1training.com/

                Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast: https://mattfanslow.captivate.fm/

                Thanks to our Partner, NAPA TRACS
                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                Thanks to our Partner, Today's Class
                Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                Thanks to our Partner, KUKUI
                Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                Thanks to our Partner, Pit Crew Loyalty
                You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                Connect with the Podcast:
                • Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
                • Visit the Website:https://remarkableresults.biz/
                • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
                • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
                • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
                • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
                • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
                • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
                • Join our Insider List:https://remarkableresults.biz/insider
                • All books mentioned on our podcasts:https://remarkableresults.biz/books
                • Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
                • Buy Me a Coffee:https://www.buymeacoffee.com/carm
                • Special episode collections:Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                  A viral social media clip about ADAS calibrations sparked thousands of comments and exposed a troubling reality: many automotive professionals still misunderstand when and why calibrations are required. In this episode, Carm Capriotto welcomes technical specialists and industry leaders Keith Perkins and Matt Fanslow to examine the industry's response, separate fact from fiction, and explain why following OEM repair procedures is essential for both vehicle safety and professional credibility.

                  What You'll Learn
                  • The difference between static and dynamic ADAS calibrations, and why confusing the two leads to costly mistakes.
                  • Why programming, configuration, initialization, and calibration are separate procedures with different purposes.
                  • How fear of losing a sale often outweighs concerns about vehicle safety and liability.
                  • The real-world consequences of skipping OEM-required calibration procedures.
                  • How a properly calibrated vehicle helped protect Keith's wife and children during a serious highway rollover crash.
                  • How elevating the role of theCalibration Specialistreinforces professionalism and builds customer confidence.

                  ADAS calibrations are not optional add-ons or revenue generators; they are critical safety procedures designed by vehicle manufacturers to ensure advanced safety systems perform as intended. Professional repair shops protect their customers by following OEM repair information, completing every required calibration, and returning every vehicle to the road safe and ready to perform.

                  Why ADAS Calibrations Are Being Ignored in Auto Repair Shops [THA 484]: https://remarkableresults.biz/remarkable-results-radio-podcast/a484/

                  Keith Perkins, Previous episode HERE. L1 Automotive, https://www.l1diagnostics.com/, L1 Automotive Training: https://l1training.com/

                  Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast: https://mattfanslow.captivate.fm/

                  Thanks to our Partner, NAPA TRACS
                  NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                  Thanks to our Partner, Today's Class
                  Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                  Thanks to our Partner, KUKUI
                  Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                  Thanks to our Partner, Pit Crew Loyalty
                  You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                  Connect with the Podcast:

                  The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                      ]]>                  b3ab97ae-da5f-4091-92aa-f741137134b2Fri, 17 Jul 2026 00:15:00 -040052:14falsefull494494Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                  Building a successful auto repair business isn't just about hiring great people; it's about creating a culture where the right people can thrive.

                  In this episode of Episodic Education, Carm Capriotto welcomes Matt Lachowitzer, founder of Matt's Automotive Center, to discuss the leadership principles that helped grow his company to 11 locations. Matt shares why protecting culture sometimes means making difficult personnel decisions, how investing in employee development fuels long-term success, and why great leaders always begin by looking in the mirror.

                  What You'll Learn
                  • Why one employee who doesn't fit your culture can create organizational drag.
                  • When letting go of a top performer is the best decision for your team.
                  • How leaders should evaluate their own role before blaming an employee's performance.
                  • How 29-day customer follow-up calls build trust and long-term loyalty.
                  • How company-wide training events reinforce culture and accelerate growth.
                  • The leadership mindset required to build a business that succeeds without depending on one person.

                  Strong businesses are built by protecting culture, developing people, and leading with both accountability and compassion. Matt's leadership philosophy demonstrates that long-term success comes from investing in your team, making values-based decisions, and creating an organization where everyone has the opportunity to grow. Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

                  NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                  Connect with the Podcast:


                  The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                           ]]>                  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                  Building a successful auto repair business isn't just about hiring great people; it's about creating a culture where the right people can thrive.

                  In this episode of Episodic Education, Carm Capriotto welcomes Matt Lachowitzer, founder of Matt's Automotive Center, to discuss the leadership principles that helped grow his company to 11 locations. Matt shares why protecting culture sometimes means making difficult personnel decisions, how investing in employee development fuels long-term success, and why great leaders always begin by looking in the mirror.

                  What You'll Learn
                  • Why one employee who doesn't fit your culture can create organizational drag.
                  • When letting go of a top performer is the best decision for your team.
                  • How leaders should evaluate their own role before blaming an employee's performance.
                  • How 29-day customer follow-up calls build trust and long-term loyalty.
                  • How company-wide training events reinforce culture and accelerate growth.
                  • The leadership mindset required to build a business that succeeds without depending on one person.

                  Strong businesses are built by protecting culture, developing people, and leading with both accountability and compassion. Matt's leadership philosophy demonstrates that long-term success comes from investing in your team, making values-based decisions, and creating an organization where everyone has the opportunity to grow. Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

                  NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                  Connect with the Podcast:


                  The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                           ]]>                  756f6d7e-4fed-448f-9442-f43e60a17920Tue, 14 Jul 2026 00:15:00 -040040:55falsefull11001100                  Maximizing Profit Through Effective Labor Rate Strategy [THA 493]Maximizing Profit Through Effective Labor Rate Strategy [THA 493]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                  Your posted labor rate may not be the labor rate you're actually collecting, and that gap could be costing your shop thousands of dollars every month.

                  In this episode, Carm Capriotto is joined by Andy Adams, a shop owner and business coach, and Rob Sperring, a service manager, to explain why the Effective Labor Rate (ELR) is one of the most overlooked yet impactful performance metrics in the auto repair industry. They break down why ELR falls short, how it affects profitability, and the practical steps every shop owner can take to close the gap.

                  What You'll Learn
                  • What Effective Labor Rate (ELR) is and why it matters more than your posted door rate.
                  • Why healthy shops should collect at least 90 percent of their posted labor rate.
                  • How unbilled diagnostic time, underpriced canned jobs, and complimentary inspections reduce profitability.
                  • Why excessive discounting, even with good intentions, can quietly erode your bottom line.
                  • Why improving ELR creates opportunities to increase technician compensation and strengthen your business.
                  • How auditing repair orders can uncover missed labor opportunities and unnecessary discounts.
                  • Why updating your labor matrix and canned jobs can immediately improve financial performance.
                  • How sharing KPI's (key performance indicators) with your team builds ownership and accountability throughout the shop.

                  Effective Labor Rate is more than a financial matrix; it's a direct measure of how well your shop captures the value of the work it performs. By understanding where labor revenue is being lost and making intentional operational improvements, shop owners can increase profitability, invest in their teams, and build a stronger, more sustainable business. Rob Sperring, Grand Rapids Motorcar, Grand Rapids, MI Andy Adams, Adams Garage, Terre Haute, IN. Coach at Repair Shop of Tomorrow Thanks to our Partner, NAPA TRACS
                  NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                  Thanks to our Partner, Today's Class
                  Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                  Thanks to our Partner, KUKUI
                  Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                  Thanks to our Partner, Pit Crew Loyalty
                  You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                  Connect with the Podcast:

                  The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                  • Remarkable Results Radio Podcast with Carm Capriotto: Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                  • Diagnosing the Aftermarket A to Z: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                    Your posted labor rate may not be the labor rate you're actually collecting, and that gap could be costing your shop thousands of dollars every month.

                    In this episode, Carm Capriotto is joined by Andy Adams, a shop owner and business coach, and Rob Sperring, a service manager, to explain why the Effective Labor Rate (ELR) is one of the most overlooked yet impactful performance metrics in the auto repair industry. They break down why ELR falls short, how it affects profitability, and the practical steps every shop owner can take to close the gap.

                    What You'll Learn
                    • What Effective Labor Rate (ELR) is and why it matters more than your posted door rate.
                    • Why healthy shops should collect at least 90 percent of their posted labor rate.
                    • How unbilled diagnostic time, underpriced canned jobs, and complimentary inspections reduce profitability.
                    • Why excessive discounting, even with good intentions, can quietly erode your bottom line.
                    • Why improving ELR creates opportunities to increase technician compensation and strengthen your business.
                    • How auditing repair orders can uncover missed labor opportunities and unnecessary discounts.
                    • Why updating your labor matrix and canned jobs can immediately improve financial performance.
                    • How sharing KPI's (key performance indicators) with your team builds ownership and accountability throughout the shop.

                    Effective Labor Rate is more than a financial matrix; it's a direct measure of how well your shop captures the value of the work it performs. By understanding where labor revenue is being lost and making intentional operational improvements, shop owners can increase profitability, invest in their teams, and build a stronger, more sustainable business. Rob Sperring, Grand Rapids Motorcar, Grand Rapids, MI Andy Adams, Adams Garage, Terre Haute, IN. Coach at Repair Shop of Tomorrow Thanks to our Partner, NAPA TRACS
                    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                    Thanks to our Partner, Today's Class
                    Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                    Thanks to our Partner, KUKUI
                    Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                    Thanks to our Partner, Pit Crew Loyalty
                    You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                    Connect with the Podcast:

                    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                        ]]>                    b3f71a2b-1f81-4489-87d6-435b930e22e5Fri, 10 Jul 2026 14:00:00 -040039:30falsefull493493Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                    What does it take to build one of the fastest-growing auto repair businesses while leveraging artificial intelligence to improve performance at every level?

                    In this episode, Carm Capriotto welcomes Jesse Jackson, Founder and CEO of Mango Automotive, to discuss how she scaled from zero to eight locations in less than five years. Jesse shares the leadership lessons learned through rapid growth, how custom AI tools are helping improve customer experience and operational consistency, and why she believes it's time to rethink how independent shop owners plan their exit from the industry.

                    What You'll Learn
                    • How Mango Automotive expanded from a startup to eight locations through strategic acquisitions.
                    • The leadership challenges that come with rapid growth and why building a corporate support team became essential.
                    • The three cultural principles that drive employee engagement: never yell, bonus well, and have fun.
                    • How AI is being used to measure standard operating procedures and improve accountability.
                    • Why analyzing phone conversations with AI helps advisors convert more callers into customers.
                    • How providing realistic price ranges over the phone can improve appointment conversion rates.
                    • How AI-driven follow-up processes dramatically increased maintenance rebooking rates.
                    • Practical ways any shop owner can use tools like ChatGPT or Claude to evaluate service advisor performance without spending hours reviewing phone calls.
                    • Why thousands of shop owners approaching retirement may be leaving significant business value on the table.
                    • How Jesse's cooperative exit model could help independent shop owners achieve substantially higher business valuations than traditional private equity acquisitions.

                    Artificial intelligence isn't replacing great leadership; it's making great operators even better. Combined with a strong culture, measurable processes, and innovative thinking about business ownership, AI can help repair shops improve customer experience, scale more effectively, and create greater long-term value for both. Jesse Jackson, CEO, Mango Automotive, 8 locations Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                    Connect with the Podcast:


                    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                             ]]>                    Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                    What does it take to build one of the fastest-growing auto repair businesses while leveraging artificial intelligence to improve performance at every level?

                    In this episode, Carm Capriotto welcomes Jesse Jackson, Founder and CEO of Mango Automotive, to discuss how she scaled from zero to eight locations in less than five years. Jesse shares the leadership lessons learned through rapid growth, how custom AI tools are helping improve customer experience and operational consistency, and why she believes it's time to rethink how independent shop owners plan their exit from the industry.

                    What You'll Learn
                    • How Mango Automotive expanded from a startup to eight locations through strategic acquisitions.
                    • The leadership challenges that come with rapid growth and why building a corporate support team became essential.
                    • The three cultural principles that drive employee engagement: never yell, bonus well, and have fun.
                    • How AI is being used to measure standard operating procedures and improve accountability.
                    • Why analyzing phone conversations with AI helps advisors convert more callers into customers.
                    • How providing realistic price ranges over the phone can improve appointment conversion rates.
                    • How AI-driven follow-up processes dramatically increased maintenance rebooking rates.
                    • Practical ways any shop owner can use tools like ChatGPT or Claude to evaluate service advisor performance without spending hours reviewing phone calls.
                    • Why thousands of shop owners approaching retirement may be leaving significant business value on the table.
                    • How Jesse's cooperative exit model could help independent shop owners achieve substantially higher business valuations than traditional private equity acquisitions.

                    Artificial intelligence isn't replacing great leadership; it's making great operators even better. Combined with a strong culture, measurable processes, and innovative thinking about business ownership, AI can help repair shops improve customer experience, scale more effectively, and create greater long-term value for both. Jesse Jackson, CEO, Mango Automotive, 8 locations Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                    Connect with the Podcast:


                    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                             ]]>                    9ce81040-e8dd-430b-aab2-243996a72fc3Tue, 07 Jul 2026 00:15:00 -040037:39falsefull10991099                    AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                    Artificial intelligence is rapidly changing how consumers search for auto repair services, and shop owners who don't adapt risk becoming invisible online.

                    Carm Capriotto welcomes Heather Myers, Chief Technology Officer at KUKUI, and Connor Tracy, Director of Partner Development at KUKUI, to explain how AI-powered search is transforming local marketing. They separate fact from fiction, share practical strategies for improving AI visibility, and explain why strong marketing fundamentals remain the key to long-term success.

                    What You'll Learn
                    • Why optimizing your Google Business Profile remains the most important step for local AI search visibility.
                    • How AI platforms like ChatGPT and Google's Gemini use consistent business listings to recommend local repair shops.
                    • Why maintaining accurate Name, Address, and Phone (NAP) information across online directories is more critical than ever.
                    • How AI now crawls social media platforms for business information and why authentic, human-created content improves discoverability.
                    • What "Google jail" is, how AI is filtering reviews, and why violating Google's review policies can seriously damage your online presence.
                    • Why review gating and incentivized reviews can put your business at risk.
                    • How to use AI effectively by following the principle of "trust but verify."
                    • Why better prompting leads to better AI-generated results and how to avoid incomplete or misleading responses.

                    AI is changing the way customers find and evaluate repair shops, but success still depends on the fundamentals. Accurate business listings, a well-maintained Google Business Profile, authentic content, ethical review practices, and thoughtful use of AI tools will position your shop to earn trust, improve visibility, and convert online searches into paying customers. Heather Myers, Chief Technology Officer at KUKUI Connor Tracy, Director of Partner Development at KUKUI, Listen to Connor's other episodes HERE

                    Thanks to our Partner, NAPA TRACS

                    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                    Thanks to our Partner, Today's Class
                    Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                    Thanks to our Partner, KUKUI
                    Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                    Thanks to our Partner, Pit Crew Loyalty
                    You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                    Connect with the Podcast:

                    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                    • Remarkable Results Radio Podcast with Carm Capriotto: Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                    • Diagnosing the Aftermarket A to]]>Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                      Artificial intelligence is rapidly changing how consumers search for auto repair services, and shop owners who don't adapt risk becoming invisible online.

                      Carm Capriotto welcomes Heather Myers, Chief Technology Officer at KUKUI, and Connor Tracy, Director of Partner Development at KUKUI, to explain how AI-powered search is transforming local marketing. They separate fact from fiction, share practical strategies for improving AI visibility, and explain why strong marketing fundamentals remain the key to long-term success.

                      What You'll Learn
                      • Why optimizing your Google Business Profile remains the most important step for local AI search visibility.
                      • How AI platforms like ChatGPT and Google's Gemini use consistent business listings to recommend local repair shops.
                      • Why maintaining accurate Name, Address, and Phone (NAP) information across online directories is more critical than ever.
                      • How AI now crawls social media platforms for business information and why authentic, human-created content improves discoverability.
                      • What "Google jail" is, how AI is filtering reviews, and why violating Google's review policies can seriously damage your online presence.
                      • Why review gating and incentivized reviews can put your business at risk.
                      • How to use AI effectively by following the principle of "trust but verify."
                      • Why better prompting leads to better AI-generated results and how to avoid incomplete or misleading responses.

                      AI is changing the way customers find and evaluate repair shops, but success still depends on the fundamentals. Accurate business listings, a well-maintained Google Business Profile, authentic content, ethical review practices, and thoughtful use of AI tools will position your shop to earn trust, improve visibility, and convert online searches into paying customers. Heather Myers, Chief Technology Officer at KUKUI Connor Tracy, Director of Partner Development at KUKUI, Listen to Connor's other episodes HERE

                      Thanks to our Partner, NAPA TRACS

                      NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                      Thanks to our Partner, Today's Class
                      Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                      Thanks to our Partner, KUKUI
                      Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                      Thanks to our Partner, Pit Crew Loyalty
                      You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                      Connect with the Podcast:

                      The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                          ]]>8b27e9bf-6d9e-4243-b0e0-7f09ce6b5490Fri, 03 Jul 2026 14:00:00 -040041:38falsefull492492Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video EpisodeWhat if your shop operated like a championship team, where everyone knew the score and was motivated to win together?

                      Gerry Frank, business coach and former shop owner of 35 years, joins Carm Capriotto to explain how gamification can transform an auto repair business by increasing profitability, accountability, and employee engagement. Rather than relying on pressure or incentives alone, Gerry shares a practical system that turns daily performance into a shared game built around visibility, ownership, and teamwork.

                      What You'll Learn

                      • Why diagnosing the real business problem is more important than applying quick fixes.
                      • How visible scoreboards create accountability and keep the entire team focused on shared goals.
                      • Why technicians and service advisors should update their own scores instead of management.
                      • Which key performance indicators matter most, including car count, billable hours, margins, and hours presented.
                      • Why aligning the front and back of the shop creates stronger teamwork and better customer outcomes.
                      • How storytelling helps employees understand the importance behind the numbers.
                      • A leadership approach that improves performance by focusing on results instead of criticizing people.

                      Gamification isn't about making work feel like a game, it's about giving every employee clear goals, measurable results, and ownership of their performance. When leaders diagnose problems correctly, track meaningful metrics, and connect the numbers to a larger purpose, they create a culture where accountability, engagement, and profitability naturally grow. Gerry Frank, former shop owner, trainer and coach for Maverick Shop Owners Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/ Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-careNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                      SPONSOR: NAPA Auto Care

                      Connect with the Podcast:


                      ]]>                      Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video EpisodeWhat if your shop operated like a championship team, where everyone knew the score and was motivated to win together?

                      Gerry Frank, business coach and former shop owner of 35 years, joins Carm Capriotto to explain how gamification can transform an auto repair business by increasing profitability, accountability, and employee engagement. Rather than relying on pressure or incentives alone, Gerry shares a practical system that turns daily performance into a shared game built around visibility, ownership, and teamwork.

                      What You'll Learn

                      • Why diagnosing the real business problem is more important than applying quick fixes.
                      • How visible scoreboards create accountability and keep the entire team focused on shared goals.
                      • Why technicians and service advisors should update their own scores instead of management.
                      • Which key performance indicators matter most, including car count, billable hours, margins, and hours presented.
                      • Why aligning the front and back of the shop creates stronger teamwork and better customer outcomes.
                      • How storytelling helps employees understand the importance behind the numbers.
                      • A leadership approach that improves performance by focusing on results instead of criticizing people.

                      Gamification isn't about making work feel like a game, it's about giving every employee clear goals, measurable results, and ownership of their performance. When leaders diagnose problems correctly, track meaningful metrics, and connect the numbers to a larger purpose, they create a culture where accountability, engagement, and profitability naturally grow. Gerry Frank, former shop owner, trainer and coach for Maverick Shop Owners Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/ Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-careNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                      SPONSOR: NAPA Auto Care

                      Connect with the Podcast:


                      ]]>                      1e6d0c70-b2c9-41ae-8653-b76771d0675bTue, 30 Jun 2026 00:15:00 -040034:21falsefull10981098                      How to Sell Your Auto Repair Shop for Maximum Value [THA 491]How to Sell Your Auto Repair Shop for Maximum Value [THA 491]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                      The auto repair industry is facing a "Silver Tsunami" as thousands of shop owners approach retirement age. The challenge isn't simply selling a business; it's maximizing its value and creating a successful transition that benefits employees, customers, and future owners.

                      In this episode, host Carm Capriotto welcomes shop owner and business coach Aaron Woods and Ryan Bushman, a recent shop owner seller, for a candid discussion on exit planning, business valuation, financial preparation, and the leadership mindset required to build a shop that can thrive without its founder.

                      What You'll Learn

                      • Why every shop owner needs an exit strategy, even if retirement feels years away.
                      • How to transition from being the daily "hero" of the business to becoming a strategic guide.
                      • The key factors that influence shop valuation and why buyer risk impacts sale price.
                      • How creating a turnkey operation can significantly increase a business's market value.
                      • The importance of clean financial statements and separating personal expenses from business expenses.
                      • What "add-backs" are and how they can reveal the true profitability of your shop.
                      • Why investments in team development and training may strengthen valuation discussions.
                      • How defining your retirement goals helps determine the financial target your business must achieve.
                      • The value of coaches, peer groups, and industry-specific advisors during exit planning.
                      • Why finding an automotive-savvy accountant should be a priority for owners considering a future sale.

                      The best business exits don't happen by accident. Owners who begin preparing years in advance can reduce buyer risk, increase profitability, strengthen leadership teams, and ultimately maximize their company's value. Whether retirement is five years away or fifteen, the time to start building a business that operates independently of you is now. A successful exit begins with intentional planning, disciplined financial management, and a clear vision for life after ownership.

                      Ryan Bushman, Business Coach, Institute for Automotive Business Excellence

                      Aaron Woods, CEO X-tra Mile Auto Care, Stillwater, OK, Business Coach, Institute for Automotive Business Excellence. Listen to Aaron’s previous episodes HERE

                      Thanks to our Partner, NAPA TRACS

                      NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                      Thanks to our Partner, Today's Class
                      Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                      Thanks to our Partner, KUKUI
                      Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                      Thanks to our Partner, Pit Crew Loyalty
                      You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                      Connect with the Podcast:
                      • Visit the Website:https://remarkableresults.biz/
                      • Subscribe on YouTube:https://www.youtube.com/carmcapriotto
                      • Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
                      • Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
                      • Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
                      • Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
                      • Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
                      • Join our Insider List:Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                        The auto repair industry is facing a "Silver Tsunami" as thousands of shop owners approach retirement age. The challenge isn't simply selling a business; it's maximizing its value and creating a successful transition that benefits employees, customers, and future owners.

                        In this episode, host Carm Capriotto welcomes shop owner and business coach Aaron Woods and Ryan Bushman, a recent shop owner seller, for a candid discussion on exit planning, business valuation, financial preparation, and the leadership mindset required to build a shop that can thrive without its founder.

                        What You'll Learn

                        • Why every shop owner needs an exit strategy, even if retirement feels years away.
                        • How to transition from being the daily "hero" of the business to becoming a strategic guide.
                        • The key factors that influence shop valuation and why buyer risk impacts sale price.
                        • How creating a turnkey operation can significantly increase a business's market value.
                        • The importance of clean financial statements and separating personal expenses from business expenses.
                        • What "add-backs" are and how they can reveal the true profitability of your shop.
                        • Why investments in team development and training may strengthen valuation discussions.
                        • How defining your retirement goals helps determine the financial target your business must achieve.
                        • The value of coaches, peer groups, and industry-specific advisors during exit planning.
                        • Why finding an automotive-savvy accountant should be a priority for owners considering a future sale.

                        The best business exits don't happen by accident. Owners who begin preparing years in advance can reduce buyer risk, increase profitability, strengthen leadership teams, and ultimately maximize their company's value. Whether retirement is five years away or fifteen, the time to start building a business that operates independently of you is now. A successful exit begins with intentional planning, disciplined financial management, and a clear vision for life after ownership.

                        Ryan Bushman, Business Coach, Institute for Automotive Business Excellence

                        Aaron Woods, CEO X-tra Mile Auto Care, Stillwater, OK, Business Coach, Institute for Automotive Business Excellence. Listen to Aaron’s previous episodes HERE

                        Thanks to our Partner, NAPA TRACS

                        NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Thanks to our Partner, Today's Class
                        Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                        Thanks to our Partner, KUKUI
                        Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                        Thanks to our Partner, Pit Crew Loyalty
                        You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                        Connect with the Podcast:

                        The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                            ]]>                        61913f67-ef25-4603-807d-221a3b0ebbbfFri, 26 Jun 2026 14:00:00 -040042:19falsefull491491How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                        What does it take to grow from a single auto repair shop to six locations in less than a decade?

                        Host Carm Capriotto sits down with AJ DeBuono to discuss his journey from serving as a U.S. Marine in Iraq and Afghanistan to becoming a successful multi-shop operator. AJ shares the lessons learned through rapid growth, the acquisition strategy that has fueled his expansion, and how military discipline, financial discipline, and a commitment to people have shaped his leadership approach.

                        Rather than buying struggling businesses and attempting turnarounds, AJ focuses on acquiring profitable shops with untapped potential.

                        What You'll Learn

                        • How AJ leveraged SBA veteran loan programs to purchase and expand his first auto repair business
                        • Why he prefers acquiring profitable shops instead of distressed operations
                        • The key performance indicators he targets to quickly improve profitability
                        • How military leadership principles influence his management style and business decisions
                        • The importance of creating career advancement opportunities through expansion
                        • Lessons learned from growing too quickly and navigating financial stress
                        • How AJ approaches shop transitions to minimize disruption for employees and customers
                        • Why maintaining strong personal relationships with team members remains a priority despite operating multiple locations

                        Growth is not simply about adding locations. It's about creating opportunities for your people, building systems that scale, and maintaining the discipline to make smart decisions when the pressure is highest. AJ DeBuono's story demonstrates that successful expansion comes from acquiring the right businesses, investing in your team, and staying focused on long-term value rather than short-term gains. AJ DeBuono, Diehl Auto Repair, Chicago, IL Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                        NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                        Connect with the Podcast:


                        The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                                 ]]>                        Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                        What does it take to grow from a single auto repair shop to six locations in less than a decade?

                        Host Carm Capriotto sits down with AJ DeBuono to discuss his journey from serving as a U.S. Marine in Iraq and Afghanistan to becoming a successful multi-shop operator. AJ shares the lessons learned through rapid growth, the acquisition strategy that has fueled his expansion, and how military discipline, financial discipline, and a commitment to people have shaped his leadership approach.

                        Rather than buying struggling businesses and attempting turnarounds, AJ focuses on acquiring profitable shops with untapped potential.

                        What You'll Learn

                        • How AJ leveraged SBA veteran loan programs to purchase and expand his first auto repair business
                        • Why he prefers acquiring profitable shops instead of distressed operations
                        • The key performance indicators he targets to quickly improve profitability
                        • How military leadership principles influence his management style and business decisions
                        • The importance of creating career advancement opportunities through expansion
                        • Lessons learned from growing too quickly and navigating financial stress
                        • How AJ approaches shop transitions to minimize disruption for employees and customers
                        • Why maintaining strong personal relationships with team members remains a priority despite operating multiple locations

                        Growth is not simply about adding locations. It's about creating opportunities for your people, building systems that scale, and maintaining the discipline to make smart decisions when the pressure is highest. AJ DeBuono's story demonstrates that successful expansion comes from acquiring the right businesses, investing in your team, and staying focused on long-term value rather than short-term gains. AJ DeBuono, Diehl Auto Repair, Chicago, IL Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                        NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                        Connect with the Podcast:


                        The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                                 ]]>                        1836cdc3-537f-4f9e-aa43-8b6b45e2b695Tue, 23 Jun 2026 00:15:00 -040030:02falsefull10971097                        Why Auto Repair Specialists Leave Our Industry (And How Shop Owners Can Keep Them) [THA 490]Why Auto Repair Specialists Leave Our Industry (And How Shop Owners Can Keep Them) [THA 490]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                        Why do talented automotive technicians leave the automotive industry, and what can shop owners do to keep them?

                        Host Carm Capriotto is joined by Technical Specialist Matt Fanslow and Technician Find CEO Chris Lawson to explore what it takes to attract, hire, and retain top talent in today's automotive repair industry. The conversation examines industry professionalism, workplace culture, compensation, employee engagement, and proactive recruiting strategies that help shops become destinations for exceptional technicians.

                        What You'll Learn

                        • Why elevating the image of automotive professionals is critical to attracting the next generation of talent
                        • The three primary reasons technicians leave shops: lack of respect, limited growth opportunities, and compensation concerns
                        • How financial transparency can build trust, ownership, and a stronger team culture
                        • The difference between a shop's "official game" and its "shadow game," and why understanding both matters
                        • Practical ways to gather meaningful employee feedback and turn ideas into action
                        • How leaders can remove obstacles that prevent technicians from finding joy and fulfillment in their work
                        • Why relationships with tool truck drivers can become a valuable recruiting resource
                        • How a shop's appearance and reputation can influence whether top candidates choose to work there

                        Finding and keeping great technicians requires more than competitive pay. Shops that create a culture of respect, provide clear growth opportunities, communicate openly, and actively remove workplace frustrations are far more likely to attract and retain top performers. The most successful shop owners don't wait for talent to find them, they intentionally build workplaces where skilled professionals want to stay and grow. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast: https://mattfanslow.captivate.fm/ Chris Lawson, TechnicianFind.Com. Listen to Chris' other episodes HERE Love your shop? Stay, but stay ready. Auto techs join to level up, find good shops, and keep tabs on top indie jobs nationwide. Techs only. No BS. Independent Wrench Jobs: https://www.skool.com/independentwrenchjobs
                        Thanks to our Partner, NAPA TRACS
                        NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Thanks to our Partner, Today's Class
                        Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                        Thanks to our Partner, KUKUI
                        Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                        Thanks to our Partner, Pit Crew Loyalty
                        You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                        Connect with the Podcast:

                        The Automotive Repair Podcast Network:]]>                        Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                        Why do talented automotive technicians leave the automotive industry, and what can shop owners do to keep them?

                        Host Carm Capriotto is joined by Technical Specialist Matt Fanslow and Technician Find CEO Chris Lawson to explore what it takes to attract, hire, and retain top talent in today's automotive repair industry. The conversation examines industry professionalism, workplace culture, compensation, employee engagement, and proactive recruiting strategies that help shops become destinations for exceptional technicians.

                        What You'll Learn

                        • Why elevating the image of automotive professionals is critical to attracting the next generation of talent
                        • The three primary reasons technicians leave shops: lack of respect, limited growth opportunities, and compensation concerns
                        • How financial transparency can build trust, ownership, and a stronger team culture
                        • The difference between a shop's "official game" and its "shadow game," and why understanding both matters
                        • Practical ways to gather meaningful employee feedback and turn ideas into action
                        • How leaders can remove obstacles that prevent technicians from finding joy and fulfillment in their work
                        • Why relationships with tool truck drivers can become a valuable recruiting resource
                        • How a shop's appearance and reputation can influence whether top candidates choose to work there

                        Finding and keeping great technicians requires more than competitive pay. Shops that create a culture of respect, provide clear growth opportunities, communicate openly, and actively remove workplace frustrations are far more likely to attract and retain top performers. The most successful shop owners don't wait for talent to find them, they intentionally build workplaces where skilled professionals want to stay and grow. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast: https://mattfanslow.captivate.fm/ Chris Lawson, TechnicianFind.Com. Listen to Chris' other episodes HERE Love your shop? Stay, but stay ready. Auto techs join to level up, find good shops, and keep tabs on top indie jobs nationwide. Techs only. No BS. Independent Wrench Jobs: https://www.skool.com/independentwrenchjobs
                        Thanks to our Partner, NAPA TRACS
                        NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Thanks to our Partner, Today's Class
                        Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                        Thanks to our Partner, KUKUI
                        Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                        Thanks to our Partner, Pit Crew Loyalty
                        You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                        Connect with the Podcast:

                        The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                            ]]>020ccc5f-fd27-4f2f-a1ee-33ccd3c31d6dFri, 19 Jun 2026 14:00:00 -040051:00falsefull490490                        2026 Automotive Training Trends Every Professional Shop Owner Needs to Know [RR 1096]2026 Automotive Training Trends Every Professional Shop Owner Needs to Know [RR 1096]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                        How are automotive technicians learning today, and who is investing in their future?

                        Matt Shepanek, President of the ASE Training Managers Council (ATMC), discusses the findings of the 2026 ATMC Benchmark Survey. The survey offers valuable insight into technician education, training preferences, emerging technologies, and the industry's commitment to continuous learning.

                        The conversation highlights significant differences between dealerships and independent repair shops, reveals what technicians most want to learn, and reinforces why ongoing professional development remains essential in an era of rapidly advancing vehicle technology.

                        What You'll Learn
                        • How dealerships continue to lead the way in training investment, paying for technician education 85% of the time, while many independent technicians still share the cost or pay out of pocket.
                        • Why Hybrid/EV systems and Electrical/Electronics training top the list of requested subjects as vehicle technology continues to evolve.
                        • What the survey reveals about technician learning preferences and why hands-on, instructor-led training remains the gold standard despite the growth of online education.
                        • The wide gap in annual training hours, from technicians receiving no structured education to others completing more than 56 hours each year.
                        • Why continuous learning has become a business necessity, not an option, for shops hoping to remain competitive and profitable.

                        The 2026 ATMC Benchmark Survey reinforces a simple truth: the future belongs to technicians and shops that embrace lifelong learning. As vehicles become increasingly dependent on advanced electrical systems, software, hybrid technology, and diagnostics, professional development is no longer a luxury. Shops that invest in training, provide access to relevant education, and foster a culture of continuous improvement will be better positioned to attract talent, improve performance, and thrive in a rapidly changing automotive landscape. Download the 2026 ATMC Benchmark Survey: https://bit.ly/4aOaigM Matt Shepanek, President, ASE Training Managers Council (ATMC) Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                        NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                        Connect with the Podcast:


                        The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                                 ]]>                        Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                        How are automotive technicians learning today, and who is investing in their future?

                        Matt Shepanek, President of the ASE Training Managers Council (ATMC), discusses the findings of the 2026 ATMC Benchmark Survey. The survey offers valuable insight into technician education, training preferences, emerging technologies, and the industry's commitment to continuous learning.

                        The conversation highlights significant differences between dealerships and independent repair shops, reveals what technicians most want to learn, and reinforces why ongoing professional development remains essential in an era of rapidly advancing vehicle technology.

                        What You'll Learn
                        • How dealerships continue to lead the way in training investment, paying for technician education 85% of the time, while many independent technicians still share the cost or pay out of pocket.
                        • Why Hybrid/EV systems and Electrical/Electronics training top the list of requested subjects as vehicle technology continues to evolve.
                        • What the survey reveals about technician learning preferences and why hands-on, instructor-led training remains the gold standard despite the growth of online education.
                        • The wide gap in annual training hours, from technicians receiving no structured education to others completing more than 56 hours each year.
                        • Why continuous learning has become a business necessity, not an option, for shops hoping to remain competitive and profitable.

                        The 2026 ATMC Benchmark Survey reinforces a simple truth: the future belongs to technicians and shops that embrace lifelong learning. As vehicles become increasingly dependent on advanced electrical systems, software, hybrid technology, and diagnostics, professional development is no longer a luxury. Shops that invest in training, provide access to relevant education, and foster a culture of continuous improvement will be better positioned to attract talent, improve performance, and thrive in a rapidly changing automotive landscape. Download the 2026 ATMC Benchmark Survey: https://bit.ly/4aOaigM Matt Shepanek, President, ASE Training Managers Council (ATMC) Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                        NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                        Connect with the Podcast:


                        The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                                 ]]>                        cccc6887-9838-4965-9e78-6af3840e4f58Tue, 16 Jun 2026 00:15:00 -040020:54falsefull10961096                        Motor Oil supply Crisis: Fact, Friction, and What Happens Next [THA 489]Motor Oil supply Crisis: Fact, Friction, and What Happens Next [THA 489]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode Is there really a motor oil shortage, or is the industry caught up in another wave of panic buying? In this episode of Remarkable Results Radio, host Carm Capriotto welcomes automotive expert Lauren Fix and Deckman Oil Territory Sales Manager Lee Rhodus to separate fact from fiction surrounding today's motor oil supply concerns.

                        Together, they examine what's driving skyrocketing oil prices, why certain synthetic oils are becoming harder to source, and how fear-driven purchasing is creating additional strain throughout the supply chain. Most importantly, they discuss what repair shops and vehicle owners can do to navigate the uncertainty without making costly mistakes.

                        What You'll Learn
                        • Why the world is not actually running out of motor oil
                        • How global shortages of base oils and additives are impacting the availability of ultra-low viscosity synthetic oils such as 0W-8, 0W-12, and 0W-16.
                        • The role panic buying plays in creating artificial shortages and driving prices even higher.
                        • Why motor oil prices are increasing at unprecedented rates and what that means for repair shops and consumers.
                        • The risks of delaying routine maintenance as oil changes become more expensive.
                        • Practical advice for shop owners on managing inventory and communicating with customers during periods of market uncertainty.

                        The current motor oil situation is real, but panic is making it worse. While supply constraints and rising prices are creating challenges across the automotive industry, experts agree that hoarding inventory and delaying maintenance are not the answers. Patience, informed decision-making, and a focus on preventative maintenance remain the best strategies for both repair shops and vehicle owners. As supply chains stabilize, those who avoid fear-based decisions today will likely be in the strongest position tomorrow. Lee Rhodus, Territory Sales Manager, Deckman Oil. Lauren Fix, Car Coach Reports,  The Drive Podcast, is an automotive expert and analyst based in Buffalo, NY. She is an established television and radio personality with over 30 years experience in the auto industry as a journalist, consumer advocate, and race car driver. She was Oprah’s Auto Expert and is currently a regular contributor and reporter to Fox News, CNN, Inside Edition, and the Weather Channel.
                        Thanks to our Partner, NAPA TRACS
                        NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Thanks to our Partner, Today's Class
                        Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                        Thanks to our Partner, KUKUI
                        Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                        Thanks to our Partner, Pit Crew Loyalty
                        You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                        Connect with the Podcast:

                        The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                        • Remarkable Results...]]>Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode Is there really a motor oil shortage, or is the industry caught up in another wave of panic buying? In this episode of Remarkable Results Radio, host Carm Capriotto welcomes automotive expert Lauren Fix and Deckman Oil Territory Sales Manager Lee Rhodus to separate fact from fiction surrounding today's motor oil supply concerns.

                          Together, they examine what's driving skyrocketing oil prices, why certain synthetic oils are becoming harder to source, and how fear-driven purchasing is creating additional strain throughout the supply chain. Most importantly, they discuss what repair shops and vehicle owners can do to navigate the uncertainty without making costly mistakes.

                          What You'll Learn
                          • Why the world is not actually running out of motor oil
                          • How global shortages of base oils and additives are impacting the availability of ultra-low viscosity synthetic oils such as 0W-8, 0W-12, and 0W-16.
                          • The role panic buying plays in creating artificial shortages and driving prices even higher.
                          • Why motor oil prices are increasing at unprecedented rates and what that means for repair shops and consumers.
                          • The risks of delaying routine maintenance as oil changes become more expensive.
                          • Practical advice for shop owners on managing inventory and communicating with customers during periods of market uncertainty.

                          The current motor oil situation is real, but panic is making it worse. While supply constraints and rising prices are creating challenges across the automotive industry, experts agree that hoarding inventory and delaying maintenance are not the answers. Patience, informed decision-making, and a focus on preventative maintenance remain the best strategies for both repair shops and vehicle owners. As supply chains stabilize, those who avoid fear-based decisions today will likely be in the strongest position tomorrow. Lee Rhodus, Territory Sales Manager, Deckman Oil. Lauren Fix, Car Coach Reports,  The Drive Podcast, is an automotive expert and analyst based in Buffalo, NY. She is an established television and radio personality with over 30 years experience in the auto industry as a journalist, consumer advocate, and race car driver. She was Oprah’s Auto Expert and is currently a regular contributor and reporter to Fox News, CNN, Inside Edition, and the Weather Channel.
                          Thanks to our Partner, NAPA TRACS
                          NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                          Thanks to our Partner, Today's Class
                          Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                          Thanks to our Partner, KUKUI
                          Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                          Thanks to our Partner, Pit Crew Loyalty
                          You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                          Connect with the Podcast:

                          The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                              ]]>7d792bc1-ae21-4e40-8ad6-96bdf2205888Fri, 12 Jun 2026 14:00:00 -040036:25falsefull489489Anyone Can Teach, But Not Everyone Can Educate: Lessons from 30 Years in Automotive Training [RR 1095]Anyone Can Teach, But Not Everyone Can Educate: Lessons from 30 Years in Automotive Training [RR 1095]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                          Carm Capriotto sits down with Todd Fortier, retiring automotive professor and program coordinator from Illinois Central College, to discuss a lesson learned over three decades in education: anyone can teach, but becoming a true educator requires purpose, empathy, and continuous growth.

                          Todd shares how his passion for education was sparked by helping students experience those breakthrough "lightbulb moments" and why the ultimate goal of teaching is not simply delivering information, but ensuring meaningful knowledge transfer. As he prepares for retirement, Todd reflects on the challenges facing automotive education and his mission to help develop the next generation of industry instructors.

                          What You'll Learn
                          • Why technical expertise alone doesn't make someone an effective instructor
                          • How educators can improve knowledge transfer and student engagement
                          • Todd's "Three C's" framework: Concern, Cause, and Correction
                          • Why connection, empathy, and vulnerability are critical teaching tools
                          • How to identify the root causes behind student disengagement
                          • The importance of recognizing the personal challenges students bring into the classroom
                          • Why many students leave training programs early and how educators can help retain them
                          • How trainers and mentors can evolve into true educators
                          • The soft skills needed to successfully connect with today's students and technicians

                          The best educators do more than share information, they build relationships. Todd Fortier's career demonstrates that teaching is most effective when instructors combine technical knowledge with empathy, curiosity, and genuine human connection. As the automotive industry works to address technician shortages and workforce development challenges, creating better educators may be one of the most important investments the industry can make. Todd Fortier, Professor/Program Coordinator, Illinois Central College, ToddFortier@techtoteacher.com Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                          NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                          Connect with the Podcast:


                          The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                                   ]]>                          Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                          Carm Capriotto sits down with Todd Fortier, retiring automotive professor and program coordinator from Illinois Central College, to discuss a lesson learned over three decades in education: anyone can teach, but becoming a true educator requires purpose, empathy, and continuous growth.

                          Todd shares how his passion for education was sparked by helping students experience those breakthrough "lightbulb moments" and why the ultimate goal of teaching is not simply delivering information, but ensuring meaningful knowledge transfer. As he prepares for retirement, Todd reflects on the challenges facing automotive education and his mission to help develop the next generation of industry instructors.

                          What You'll Learn
                          • Why technical expertise alone doesn't make someone an effective instructor
                          • How educators can improve knowledge transfer and student engagement
                          • Todd's "Three C's" framework: Concern, Cause, and Correction
                          • Why connection, empathy, and vulnerability are critical teaching tools
                          • How to identify the root causes behind student disengagement
                          • The importance of recognizing the personal challenges students bring into the classroom
                          • Why many students leave training programs early and how educators can help retain them
                          • How trainers and mentors can evolve into true educators
                          • The soft skills needed to successfully connect with today's students and technicians

                          The best educators do more than share information, they build relationships. Todd Fortier's career demonstrates that teaching is most effective when instructors combine technical knowledge with empathy, curiosity, and genuine human connection. As the automotive industry works to address technician shortages and workforce development challenges, creating better educators may be one of the most important investments the industry can make. Todd Fortier, Professor/Program Coordinator, Illinois Central College, ToddFortier@techtoteacher.com Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                          NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                          Connect with the Podcast:


                          The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                                   ]]>                          2e02e0d2-2d03-408d-803e-dd01c845fa53Tue, 09 Jun 2026 00:15:00 -040035:14falsefull10951095                          From Data to Loyalty: How AI and Hospitality Are Redefining Shop Growth [THA 488]From Data to Loyalty: How AI and Hospitality Are Redefining Shop Growth [THA 488]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                          What happens when artificial intelligence meets world-class customer hospitality?

                          In this episode of Remarkable Results Radio, host Carm Capriotto welcomes Mike DelaCruz, CEO of Overdryve Marketing, and Michelle Tansey, co-founder of Euro Clinic, for a forward-thinking discussion on how auto repair shops can use AI, data, and intentional customer experiences to build stronger businesses.

                          From using AI as a strategic business assistant to creating a luxury-level customer journey that rivals brands like Ritz-Carlton and Nordstrom, Mike and Michelle share practical insights on what separates average shops from elite operations. They explain how predictive marketing, operational excellence, and deeply embedded core values can transform customer retention and long-term profitability.

                          What You'll Learn
                          • How AI can serve as your shop's "big brain" to improve decision-making and uncover blind spots.
                          • How predictive marketing can forecast car count, identify customer churn, and improve campaign performance.
                          • The concept of the "NASA Shop" and what elite automotive operations do differently.
                          • How Euro Clinic creates unforgettable customer experiences through personalized hospitality.
                          • The importance of building systems and processes around your shop's core values.
                          • Why strong operations must come before marketing success.
                          • How small communication changes can dramatically improve customer trust and confidence.
                          • The role data plays in making better business decisions and reducing emotional guesswork.

                          The future belongs to shops that combine technology with humanity. AI can provide unprecedented insight into customer behavior and business performance, but lasting success still comes from exceptional service, consistent operations, and a culture built around caring for people. The shops that embrace both innovation and hospitality will be the ones that stand out, retain customers, and thrive in the years ahead. Mike DelaCruz, CEO Overdryve Marketing
                          Michelle Tansey, Euro Clinic, Santa Clara, CA.
                          Thanks to our Partner, NAPA TRACS
                          NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                          Thanks to our Partner, Today's Class
                          Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                          Thanks to our Partner, KUKUI
                          Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                          Thanks to our Partner, Pit Crew Loyalty
                          You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                          Connect with the Podcast:

                          The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                          • Remarkable Results Radio Podcastwith Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story...]]>Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                            What happens when artificial intelligence meets world-class customer hospitality?

                            In this episode of Remarkable Results Radio, host Carm Capriotto welcomes Mike DelaCruz, CEO of Overdryve Marketing, and Michelle Tansey, co-founder of Euro Clinic, for a forward-thinking discussion on how auto repair shops can use AI, data, and intentional customer experiences to build stronger businesses.

                            From using AI as a strategic business assistant to creating a luxury-level customer journey that rivals brands like Ritz-Carlton and Nordstrom, Mike and Michelle share practical insights on what separates average shops from elite operations. They explain how predictive marketing, operational excellence, and deeply embedded core values can transform customer retention and long-term profitability.

                            What You'll Learn
                            • How AI can serve as your shop's "big brain" to improve decision-making and uncover blind spots.
                            • How predictive marketing can forecast car count, identify customer churn, and improve campaign performance.
                            • The concept of the "NASA Shop" and what elite automotive operations do differently.
                            • How Euro Clinic creates unforgettable customer experiences through personalized hospitality.
                            • The importance of building systems and processes around your shop's core values.
                            • Why strong operations must come before marketing success.
                            • How small communication changes can dramatically improve customer trust and confidence.
                            • The role data plays in making better business decisions and reducing emotional guesswork.

                            The future belongs to shops that combine technology with humanity. AI can provide unprecedented insight into customer behavior and business performance, but lasting success still comes from exceptional service, consistent operations, and a culture built around caring for people. The shops that embrace both innovation and hospitality will be the ones that stand out, retain customers, and thrive in the years ahead. Mike DelaCruz, CEO Overdryve Marketing
                            Michelle Tansey, Euro Clinic, Santa Clara, CA.
                            Thanks to our Partner, NAPA TRACS
                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                            Thanks to our Partner, Today's Class
                            Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                            Thanks to our Partner, KUKUI
                            Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                            Thanks to our Partner, Pit Crew Loyalty
                            You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                            Connect with the Podcast:

                            The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                ]]>                            4b10d8e5-c616-450e-bc96-3378f94bf510Fri, 05 Jun 2026 14:00:00 -040057:16falsefull488488Stop Hiring in Panic Mode: Build a Recruiting Pipeline for Your Shop [RR 1094]Stop Hiring in Panic Mode: Build a Recruiting Pipeline for Your Shop [RR 1094]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                            Host Carm Capriotto welcomes Chris Lawson, founder of Technician Find, to discuss one of the biggest challenges facing independent auto repair shops today: finding and keeping great technicians.

                            Chris explains why many shop owners fall into what he calls "fire alarm syndrome," waiting until a technician leaves before starting the hiring process. That reactive approach often leads to rushed decisions, poor hires, and ongoing turnover. Instead, he advocates for an "Always Be Recruiting" mindset, where shops continuously build relationships with potential candidates long before they have an opening.

                            The conversation explores practical strategies for becoming a destination workplace, creating a recruiting pipeline, and building a culture that attracts top talent in a competitive market.

                            What You'll Learn
                            • Why reactive hiring creates costly staffing problems
                            • How to build a bench of pre-qualified technicians before you need them
                            • Why becoming "10-mile famous" can help attract both technicians and customers
                            • How culture-focused marketing can outperform traditional help-wanted ads
                            • The three things technicians value most: respect, growth, and compensation
                            • Why sign-on bonuses often fail and how to structure them more effectively
                            • Practical ways to engage passive candidates who are not actively job hunting
                            • Resources available through Chris Lawson's free online community for shop owners

                            The best time to recruit a technician is before you need one. Shops that continuously market their culture, build relationships with local talent, and maintain a pipeline of qualified candidates are better positioned to grow, avoid staffing emergencies, and create a workplace where top technicians want to stay. Recruiting is no longer an occasional task. It is an ongoing business strategy. Chris Lawson, TechnicianFind.Com Love your shop? Stay, but stay ready. Auto techs join to level up, find good shops, and keep tabs on top indie jobs nationwide. Techs only. No BS. Independent Wrench Jobs: https://www.skool.com/independentwrenchjobs

                            Finding Technicians Part 1- Chris Lawson [RR 803]: https://remarkableresults.biz/remarkable-results-radio-podcast/e803/

                            Finding Technicians Part 2 – Chris Lawson [RR 816]: https://remarkableresults.biz/remarkable-results-radio-podcast/e816/

                            Technician Attraction Blueprint [RR 921]: https://remarkableresults.biz/remarkable-results-radio-podcast/e921/

                            Attract, Develop, and Retain Top Automotive Talent [CC 113]: https://remarkableresults.biz/remarkable-results-radio-podcast/cc113/

                            Beyond Babysitters: Developing Strong Managers and Financial Transparency [RR 1076]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1076/

                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                            Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                            Connect with the Podcast:

                            Visit the Website: https://remarkableresults.biz/

                            Subscribe on YouTube: https://www.youtube.com/carmcapriotto

                            Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

                            Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 Join our Insider List: https://remarkableresults.biz/insider All books mentioned on our podcasts: https://remarkableresults.biz/books Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom Special episode collections: https://remarkableresults.biz/collections Buy Me a Coffee: https://www.buymeacoffee.com/carm   The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/                             Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                            Host Carm Capriotto welcomes Chris Lawson, founder of Technician Find, to discuss one of the biggest challenges facing independent auto repair shops today: finding and keeping great technicians.

                            Chris explains why many shop owners fall into what he calls "fire alarm syndrome," waiting until a technician leaves before starting the hiring process. That reactive approach often leads to rushed decisions, poor hires, and ongoing turnover. Instead, he advocates for an "Always Be Recruiting" mindset, where shops continuously build relationships with potential candidates long before they have an opening.

                            The conversation explores practical strategies for becoming a destination workplace, creating a recruiting pipeline, and building a culture that attracts top talent in a competitive market.

                            What You'll Learn
                            • Why reactive hiring creates costly staffing problems
                            • How to build a bench of pre-qualified technicians before you need them
                            • Why becoming "10-mile famous" can help attract both technicians and customers
                            • How culture-focused marketing can outperform traditional help-wanted ads
                            • The three things technicians value most: respect, growth, and compensation
                            • Why sign-on bonuses often fail and how to structure them more effectively
                            • Practical ways to engage passive candidates who are not actively job hunting
                            • Resources available through Chris Lawson's free online community for shop owners

                            The best time to recruit a technician is before you need one. Shops that continuously market their culture, build relationships with local talent, and maintain a pipeline of qualified candidates are better positioned to grow, avoid staffing emergencies, and create a workplace where top technicians want to stay. Recruiting is no longer an occasional task. It is an ongoing business strategy. Chris Lawson, TechnicianFind.Com Love your shop? Stay, but stay ready. Auto techs join to level up, find good shops, and keep tabs on top indie jobs nationwide. Techs only. No BS. Independent Wrench Jobs: https://www.skool.com/independentwrenchjobs

                            Finding Technicians Part 1- Chris Lawson [RR 803]: https://remarkableresults.biz/remarkable-results-radio-podcast/e803/

                            Finding Technicians Part 2 – Chris Lawson [RR 816]: https://remarkableresults.biz/remarkable-results-radio-podcast/e816/

                            Technician Attraction Blueprint [RR 921]: https://remarkableresults.biz/remarkable-results-radio-podcast/e921/

                            Attract, Develop, and Retain Top Automotive Talent [CC 113]: https://remarkableresults.biz/remarkable-results-radio-podcast/cc113/

                            Beyond Babysitters: Developing Strong Managers and Financial Transparency [RR 1076]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1076/

                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                            Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                            Connect with the Podcast:

                            Visit the Website: https://remarkableresults.biz/

                            Subscribe on YouTube: https://www.youtube.com/carmcapriotto

                            Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

                            Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 Join our Insider List: https://remarkableresults.biz/insider All books mentioned on our podcasts: https://remarkableresults.biz/books Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom Special episode collections: https://remarkableresults.biz/collections Buy Me a Coffee: https://www.buymeacoffee.com/carm   The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm                                          ]]>64c50ec3-4f9c-4456-b78d-497d3d5b01d7Tue, 02 Jun 2026 00:15:00 -040038:21falsefull10941094                            When Personal Stress Walks Into the Shop: How Leaders Protect Performance [THA 487]When Personal Stress Walks Into the Shop: How Leaders Protect Performance [THA 487]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode
                            Are you tired of telling your staff to “leave their problems at the door”?
                            The reality is, what happens outside the shop often follows employees into the bays, the service counter, and every customer interaction throughout the day. Financial pressure, family struggles, burnout, stress, and emotional fatigue all impact confidence, communication, productivity, and sales performance, whether leaders recognize it or not.

                            In this insightful episode, Rena Rennebohm, CEO of Empowered Advisor, and service advisor coach and shop owner Rachel Spencer, challenge the old-school mindset of “leave your problems at the door” and explore what modern leadership really looks like in high-performing repair shops.

                            The strongest shops aren’t built only on process and productivity; they’re built on leaders who understand people.

                            What You’ll Learn

                            • How personal stress impacts sales performance and customer communication
                            • Why technician morale directly affects advisor confidence and trust
                            • The connection between emotional stability and shop productivity
                            • How great leaders identify performance struggles before KPIs decline
                            • Why empathy and accountability must work together
                            • The importance of daily check-ins and emotional awareness
                            • How negativity spreads through shop culture and how leaders can stop it
                            • Why “soft skills” have become essential leadership skills in auto repair

                            When employees feel supported, understood, and valued, communication improves, confidence grows, and performance follows. This episode offers practical insights for shop owners and managers who want to protect team performance, strengthen culture, and lead more effectively in today’s high-pressure auto repair environment.

                            Rena Rennebohm, CEO and Creator of Empowered Advisor. Rena’s previous episodes HERE.
                            Rachel Spencer, Spencer’s Auto Repair, Krum, TX. Rachel's previous episodes HERE
                            Thanks to our Partner, NAPA TRACS
                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                            Thanks to our Partner, Today's Class
                            Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                            Thanks to our Partner, KUKUI
                            Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                            Thanks to our Partner, Pit Crew...]]>Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode
                            Are you tired of telling your staff to “leave their problems at the door”?
                            The reality is, what happens outside the shop often follows employees into the bays, the service counter, and every customer interaction throughout the day. Financial pressure, family struggles, burnout, stress, and emotional fatigue all impact confidence, communication, productivity, and sales performance, whether leaders recognize it or not.

                            In this insightful episode, Rena Rennebohm, CEO of Empowered Advisor, and service advisor coach and shop owner Rachel Spencer, challenge the old-school mindset of “leave your problems at the door” and explore what modern leadership really looks like in high-performing repair shops.

                            The strongest shops aren’t built only on process and productivity; they’re built on leaders who understand people.

                            What You’ll Learn

                            • How personal stress impacts sales performance and customer communication
                            • Why technician morale directly affects advisor confidence and trust
                            • The connection between emotional stability and shop productivity
                            • How great leaders identify performance struggles before KPIs decline
                            • Why empathy and accountability must work together
                            • The importance of daily check-ins and emotional awareness
                            • How negativity spreads through shop culture and how leaders can stop it
                            • Why “soft skills” have become essential leadership skills in auto repair

                            When employees feel supported, understood, and valued, communication improves, confidence grows, and performance follows. This episode offers practical insights for shop owners and managers who want to protect team performance, strengthen culture, and lead more effectively in today’s high-pressure auto repair environment.

                            Rena Rennebohm, CEO and Creator of Empowered Advisor. Rena’s previous episodes HERE.
                            Rachel Spencer, Spencer’s Auto Repair, Krum, TX. Rachel's previous episodes HERE
                            Thanks to our Partner, NAPA TRACS
                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                            Thanks to our Partner, Today's Class
                            Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                            Thanks to our Partner, KUKUI
                            Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                            Thanks to our Partner, Pit Crew Loyalty
                            You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                            Connect with the Podcast:

                            The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                ]]>aa36eb3c-271c-41c5-8186-9afc17a35ac4Fri, 29 May 2026 14:00:00 -040043:13falsefull487487From Guesswork to Process: Modern Diagnostic Strategies for Auto Repair Shops [RR 1093]From Guesswork to Process: Modern Diagnostic Strategies for Auto Repair Shops [RR 1093]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                            Recorded live at the 2026 TST Big Event, Carm Capriotto sits down with automotive trainer Ken Zanders to discuss the importance of ongoing technical education, building efficient diagnostic processes, and adapting to rapidly evolving vehicle technology. Ken explains why too many shops still rely on a chaotic “grocery list” approach to repairs and how a structured diagnostic strategy can dramatically improve technician efficiency, profitability, and customer trust.

                            What You’ll Learn

                            • Why inefficient diagnostic habits directly reduce technician productivity, shop profitability, and overall earning potential.
                            • The importance of following a structured diagnostic workflow instead of guessing and replacing parts.
                            • How electronic relative compression testing with a lab scope and amperage probe can reduce diagnostic time from hours to minutes.
                            • How modern vehicle technologies like GM’s Vehicle Intelligence Platform (VIP) and Over-The-Air (OTA) updates are changing diagnostics and repair procedures.
                            • Why continuous education is no longer optional for automotive professionals working on today’s advanced vehicle systems.

                            The biggest takeaway from this episode is that repair shops cannot afford to operate in constant chaos and guesswork. A reactive “grocery list” approach to diagnostics leads to wasted time, unnecessary parts replacement, lower profits, and poor customer outcomes. To succeed in today’s increasingly complex automotive industry, shop owners must create a year-round training strategy that helps technicians diagnose efficiently, think critically, and continuously improve their skills. Structured processes, modern testing methods, and ongoing education are no longer advantages; they are necessities for survival and growth.

                            TST Big Event: https://tstseminars.org/

                            Ken Zanders, Dorman Training

                            Photography by Joe Manna

                            Don’t Base Your Success On Probability – Ken Zanders [RR 822]: https://remarkableresults.biz/remarkable-results-radio-podcast/e822/

                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                            Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                            Connect with the Podcast:

                            Visit the Website: https://remarkableresults.biz/

                            Subscribe on YouTube: https://www.youtube.com/carmcapriotto

                            Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

                            Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 Join our Insider List: https://remarkableresults.biz/insider All books mentioned on our podcasts: https://remarkableresults.biz/books Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom Special episode collections: https://remarkableresults.biz/collections Buy Me a Coffee: https://www.buymeacoffee.com/carm   The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm                             Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                            Recorded live at the 2026 TST Big Event, Carm Capriotto sits down with automotive trainer Ken Zanders to discuss the importance of ongoing technical education, building efficient diagnostic processes, and adapting to rapidly evolving vehicle technology. Ken explains why too many shops still rely on a chaotic “grocery list” approach to repairs and how a structured diagnostic strategy can dramatically improve technician efficiency, profitability, and customer trust.

                            What You’ll Learn

                            • Why inefficient diagnostic habits directly reduce technician productivity, shop profitability, and overall earning potential.
                            • The importance of following a structured diagnostic workflow instead of guessing and replacing parts.
                            • How electronic relative compression testing with a lab scope and amperage probe can reduce diagnostic time from hours to minutes.
                            • How modern vehicle technologies like GM’s Vehicle Intelligence Platform (VIP) and Over-The-Air (OTA) updates are changing diagnostics and repair procedures.
                            • Why continuous education is no longer optional for automotive professionals working on today’s advanced vehicle systems.

                            The biggest takeaway from this episode is that repair shops cannot afford to operate in constant chaos and guesswork. A reactive “grocery list” approach to diagnostics leads to wasted time, unnecessary parts replacement, lower profits, and poor customer outcomes. To succeed in today’s increasingly complex automotive industry, shop owners must create a year-round training strategy that helps technicians diagnose efficiently, think critically, and continuously improve their skills. Structured processes, modern testing methods, and ongoing education are no longer advantages; they are necessities for survival and growth.

                            TST Big Event: https://tstseminars.org/

                            Ken Zanders, Dorman Training

                            Photography by Joe Manna

                            Don’t Base Your Success On Probability – Ken Zanders [RR 822]: https://remarkableresults.biz/remarkable-results-radio-podcast/e822/

                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                            Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                            Connect with the Podcast:

                            Visit the Website: https://remarkableresults.biz/

                            Subscribe on YouTube: https://www.youtube.com/carmcapriotto

                            Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

                            Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 Join our Insider List: https://remarkableresults.biz/insider All books mentioned on our podcasts: https://remarkableresults.biz/books Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom Special episode collections: https://remarkableresults.biz/collections Buy Me a Coffee: https://www.buymeacoffee.com/carm   The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm                                          ]]>0044dd4e-5752-4aed-8f68-e8a5659a5a1dTue, 26 May 2026 00:15:00 -040033:35falsefull10931093                            Failing at Retirement: Building Eight Shops in Eight Years [THA 486]Failing at Retirement: Building Eight Shops in Eight Years [THA 486]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                            Carm Capriotto talks with Matt Curry and Judy Curry of Craftsman's Auto Care about building one of the automotive industry’s most respected multi-shop operations twice.

                            After growing Curry’s Auto Service to 10 locations and retiring in 2013, the Currys returned to the industry with a new vision, launching eight Craftsman’s Auto Care locations in eight years. Matt shares his role as the visionary leader driving momentum and ideas, while Judy explains how operational discipline, marketing, and customer experience keep the business grounded and scalable.

                            The conversation explores their “5 Ps” philosophy: People, Policies, Processes, Procedures, and Profits, along with their commitment to employee development, strong culture, customer transparency, and community involvement. The Currys also discuss how Digital Vehicle Inspections and an intentional customer experience helped them earn nearly 10,000 five-star Google reviews.

                            What You’ll Learn

                            • How Matt and Judy Curry scaled multiple successful shop operations
                            • Why leadership balance and “staying in your lane” matters
                            • The “5 Ps” framework for building a strong shop culture
                            • How employee investment drives long-term success
                            • Why transparency and DVIs build customer trust
                            • How culture and customer experience fuel growth and retention

                            Sustainable growth in automotive repair comes from more than technical expertise. It requires intentional leadership, strong systems, a healthy culture, and a commitment to both employees and customers.

                            Matt and Judy Curry, Craftsman Auto Care, 8 locations, Virginia
                            Thanks to our Partner, NAPA TRACS
                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                            Thanks to our Partner, Today's Class
                            Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                            Thanks to our Partner, KUKUI
                            Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                            Thanks to our Partner, Pit Crew Loyalty
                            You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                            Connect with the Podcast:
                            ...]]>Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                            Carm Capriotto talks with Matt Curry and Judy Curry of Craftsman's Auto Care about building one of the automotive industry’s most respected multi-shop operations twice.

                            After growing Curry’s Auto Service to 10 locations and retiring in 2013, the Currys returned to the industry with a new vision, launching eight Craftsman’s Auto Care locations in eight years. Matt shares his role as the visionary leader driving momentum and ideas, while Judy explains how operational discipline, marketing, and customer experience keep the business grounded and scalable.

                            The conversation explores their “5 Ps” philosophy: People, Policies, Processes, Procedures, and Profits, along with their commitment to employee development, strong culture, customer transparency, and community involvement. The Currys also discuss how Digital Vehicle Inspections and an intentional customer experience helped them earn nearly 10,000 five-star Google reviews.

                            What You’ll Learn

                            • How Matt and Judy Curry scaled multiple successful shop operations
                            • Why leadership balance and “staying in your lane” matters
                            • The “5 Ps” framework for building a strong shop culture
                            • How employee investment drives long-term success
                            • Why transparency and DVIs build customer trust
                            • How culture and customer experience fuel growth and retention

                            Sustainable growth in automotive repair comes from more than technical expertise. It requires intentional leadership, strong systems, a healthy culture, and a commitment to both employees and customers.

                            Matt and Judy Curry, Craftsman Auto Care, 8 locations, Virginia
                            Thanks to our Partner, NAPA TRACS
                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                            Thanks to our Partner, Today's Class
                            Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                            Thanks to our Partner, KUKUI
                            Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                            Thanks to our Partner, Pit Crew Loyalty
                            You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                            Connect with the Podcast:

                            The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                ]]>                            bc13a8d1-5b89-469a-8b42-d7175a9c20e6Fri, 22 May 2026 14:00:00 -040052:04falsefull486486The AI-Driven Auto Repair Leader: Using Technology as Your Strategic Thought Partner [RR 1092]The AI-Driven Auto Repair Leader: Using Technology as Your Strategic Thought Partner [RR 1092]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                            In this forward-looking conversation, Carm Capriotto and Chris Cloutier, CEO of AutoFlow and owner of three Golden Rule Auto Care locations, explore how artificial intelligence is rapidly transforming the automotive repair industry; not as a replacement for people, but as a powerful tool that helps shop owners lead smarter, communicate better, and operate more professionally.

                            Chris shares firsthand experiences using AI inside both his software company and his repair shops, revealing how the technology can dramatically reduce time spent on leadership and administrative tasks while improving workflow efficiency and customer communication. From refining technician notes to helping build business plans and expansion strategies, AI is becoming what Chris describes as a 'thought partner' for today’s shop owner.

                            What You’ll Learn:

                            • Why AI should be viewed as a strategic business partner, not a threat to the automotive repair profession
                            • How effective prompting and providing context can dramatically improve AI-generated results
                            • Ways AI can streamline major business tasks such as SBA loan preparation, SWOT analyses, and growth planning
                            • How AI-powered technician note rewrites improve customer communication and strengthen professionalism
                            • Why clear, polished communication acts as a “curtain of professionalism” that builds customer trust
                            • How AI can help bridge language barriers by translating repair orders and inspection results
                            • The risks and humor of “AI versus AI” hiring practices, where both employers and applicants rely heavily on artificial intelligence
                            • Why Chris believes today is the least expensive AI will ever be, and why shop owners should begin learning it now

                            The biggest takeaway from this episode is simple: AI will not replace highly skilled automotive professionals, but it will absolutely enhance the shops that learn how to use it effectively. From improving efficiency and communication to elevating the image of professionalism, AI offers tremendous advantages for modern repair businesses. However, Carm and Chris emphasize one critical principle throughout the conversation: trust, but verify. Just like quality control in the service bays, AI-generated information should always be reviewed carefully before being shared with customers or used to make important business decisions.

                            Chris Cloutier, Golden Rule Auto Care, and CEO of Autoflow. Listen to Chris' other episodes HERE

                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                            Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                            Connect with the Podcast:

                            Visit the Website: https://remarkableresults.biz/

                            Subscribe on YouTube: https://www.youtube.com/carmcapriotto

                            Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

                            Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 Join our Insider List: https://remarkableresults.biz/insider All books mentioned on our podcasts: https://remarkableresults.biz/books Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom Special episode collections: https://remarkableresults.biz/collections Buy Me a Coffee: https://www.buymeacoffee.com/carm   The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                            In this forward-looking conversation, Carm Capriotto and Chris Cloutier, CEO of AutoFlow and owner of three Golden Rule Auto Care locations, explore how artificial intelligence is rapidly transforming the automotive repair industry; not as a replacement for people, but as a powerful tool that helps shop owners lead smarter, communicate better, and operate more professionally.

                            Chris shares firsthand experiences using AI inside both his software company and his repair shops, revealing how the technology can dramatically reduce time spent on leadership and administrative tasks while improving workflow efficiency and customer communication. From refining technician notes to helping build business plans and expansion strategies, AI is becoming what Chris describes as a 'thought partner' for today’s shop owner.

                            What You’ll Learn:

                            • Why AI should be viewed as a strategic business partner, not a threat to the automotive repair profession
                            • How effective prompting and providing context can dramatically improve AI-generated results
                            • Ways AI can streamline major business tasks such as SBA loan preparation, SWOT analyses, and growth planning
                            • How AI-powered technician note rewrites improve customer communication and strengthen professionalism
                            • Why clear, polished communication acts as a “curtain of professionalism” that builds customer trust
                            • How AI can help bridge language barriers by translating repair orders and inspection results
                            • The risks and humor of “AI versus AI” hiring practices, where both employers and applicants rely heavily on artificial intelligence
                            • Why Chris believes today is the least expensive AI will ever be, and why shop owners should begin learning it now

                            The biggest takeaway from this episode is simple: AI will not replace highly skilled automotive professionals, but it will absolutely enhance the shops that learn how to use it effectively. From improving efficiency and communication to elevating the image of professionalism, AI offers tremendous advantages for modern repair businesses. However, Carm and Chris emphasize one critical principle throughout the conversation: trust, but verify. Just like quality control in the service bays, AI-generated information should always be reviewed carefully before being shared with customers or used to make important business decisions.

                            Chris Cloutier, Golden Rule Auto Care, and CEO of Autoflow. Listen to Chris' other episodes HERE

                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                            Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                            Connect with the Podcast:

                            Visit the Website: https://remarkableresults.biz/

                            Subscribe on YouTube: https://www.youtube.com/carmcapriotto

                            Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

                            Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 Join our Insider List: https://remarkableresults.biz/insider All books mentioned on our podcasts: https://remarkableresults.biz/books Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom Special episode collections: https://remarkableresults.biz/collections Buy Me a Coffee: https://www.buymeacoffee.com/carm   The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm                                          ]]>                            f996cb2b-805f-475b-9c85-9099cc0c8ff0Tue, 19 May 2026 00:15:00 -040051:30falsefull10921092                            The Rise of the Specialist: Redefining Automotive Professionalism [THA 485]The Rise of the Specialist: Redefining Automotive Professionalism [THA 485]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                            Host Carm Capriotto is joined by shop owners Craig Noel, Brett Beachler, and Tom Palermo for an important discussion on how “The Rise of the Specialist” is moving from idea to implementation inside automotive repair shops across the industry. Written by Carm Capriotto, “The Rise of the Specialist” is a growing movement and declaration designed to elevate the language, image, professionalism, and culture of the automotive service industry.

                            In this episode, the panel shares how they are actively implementing “The Rise” within their own businesses, from changing terminology and redefining job titles to elevating customer communication, shop presentation, and team culture. The conversation highlights the real-world challenges and successes of shifting away from outdated labels like “mechanic,” “wrench,” and “technician” and embracing the more professional and accurate title of “specialist.”

                            Carm explains that this movement is more than a branding exercise; it is a professional evolution aimed at helping the industry better reflect the expertise required to service today’s highly advanced vehicles. Modern automotive professionals are diagnosticians, calibration experts, technology specialists, and problem-solvers operating in one of the most sophisticated skilled professions today.

                            Throughout the discussion, the shop owners explain how adopting the language and principles of “The Rise” has strengthened team pride, improved customer trust, and helped create a more professional identity within their organizations. The panel also explores how service advisors play a key role in communicating the value of diagnostics, testing, and specialist-level expertise to clients in a way that builds understanding and confidence.

                            The episode draws powerful comparisons to professions like medicine and culinary arts, emphasizing that automotive specialists deserve the same respect given to highly trained experts in other industries. Just as chefs and medical specialists earn recognition through mastery and continuous education, today’s automotive professionals must also be seen as specialists whose expertise protects the safety and reliability of every vehicle entrusted to them.

                            “The Rise of the Specialist” has already gained momentum throughout the industry. Carm’s signature keynote, The Rise of the Specialist, has been delivered to influential audiences across North America, including the ASE Board of Governors, Ford Motor Company, and hundreds of forward-thinking automotive professionals.

                            What You’ll Learn

                            • Why “The Rise of the Specialist” was created and what it represents
                            • How shop owners are implementing “The Rise” in their businesses
                            • Why the industry must move beyond outdated titles like “technician” and “mechanic”
                            • How language shapes customer perception, professionalism, and team culture
                            • The role service advisors play in explaining specialist-level diagnostics and repairs
                            • How hospitality, presentation, and communication strengthen customer trust
                            • Why this movement can help attract the next generation of automotive professionals

                            This episode demonstrates that “The Rise of the Specialist” is no longer just a concept; it is becoming a real cultural shift within the automotive industry. By adopting language that reflects expertise, elevating professionalism throughout the customer experience, and embracing the identity of the specialist, shop owners are helping reshape how the industry sees itself and how the world sees it.

                            Download 'The Rise of the Specialist': https://remarkableresults.biz/rise
                            Craig Noel, Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                            Host Carm Capriotto is joined by shop owners Craig Noel, Brett Beachler, and Tom Palermo for an important discussion on how “The Rise of the Specialist” is moving from idea to implementation inside automotive repair shops across the industry. Written by Carm Capriotto, “The Rise of the Specialist” is a growing movement and declaration designed to elevate the language, image, professionalism, and culture of the automotive service industry.

                            In this episode, the panel shares how they are actively implementing “The Rise” within their own businesses, from changing terminology and redefining job titles to elevating customer communication, shop presentation, and team culture. The conversation highlights the real-world challenges and successes of shifting away from outdated labels like “mechanic,” “wrench,” and “technician” and embracing the more professional and accurate title of “specialist.”

                            Carm explains that this movement is more than a branding exercise; it is a professional evolution aimed at helping the industry better reflect the expertise required to service today’s highly advanced vehicles. Modern automotive professionals are diagnosticians, calibration experts, technology specialists, and problem-solvers operating in one of the most sophisticated skilled professions today.

                            Throughout the discussion, the shop owners explain how adopting the language and principles of “The Rise” has strengthened team pride, improved customer trust, and helped create a more professional identity within their organizations. The panel also explores how service advisors play a key role in communicating the value of diagnostics, testing, and specialist-level expertise to clients in a way that builds understanding and confidence.

                            The episode draws powerful comparisons to professions like medicine and culinary arts, emphasizing that automotive specialists deserve the same respect given to highly trained experts in other industries. Just as chefs and medical specialists earn recognition through mastery and continuous education, today’s automotive professionals must also be seen as specialists whose expertise protects the safety and reliability of every vehicle entrusted to them.

                            “The Rise of the Specialist” has already gained momentum throughout the industry. Carm’s signature keynote, The Rise of the Specialist, has been delivered to influential audiences across North America, including the ASE Board of Governors, Ford Motor Company, and hundreds of forward-thinking automotive professionals.

                            What You’ll Learn

                            • Why “The Rise of the Specialist” was created and what it represents
                            • How shop owners are implementing “The Rise” in their businesses
                            • Why the industry must move beyond outdated titles like “technician” and “mechanic”
                            • How language shapes customer perception, professionalism, and team culture
                            • The role service advisors play in explaining specialist-level diagnostics and repairs
                            • How hospitality, presentation, and communication strengthen customer trust
                            • Why this movement can help attract the next generation of automotive professionals

                            This episode demonstrates that “The Rise of the Specialist” is no longer just a concept; it is becoming a real cultural shift within the automotive industry. By adopting language that reflects expertise, elevating professionalism throughout the customer experience, and embracing the identity of the specialist, shop owners are helping reshape how the industry sees itself and how the world sees it.

                            Download 'The Rise of the Specialist': https://remarkableresults.biz/rise
                            Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig’s previous episodes HERE
                            Brett Beachler, Beachler’s Vehicle Care & Repair, Peoria, IL. Listen to Brett’s previous episodes HERE
                            Tom Palermo, Preferred Automotive Specialists in Philadelphia, PA. Tom’s previous episodes HERE
                            Thanks to our Partner, NAPA TRACS
                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                            Thanks to our Partner, Today's Class
                            Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                            Thanks to our Partner, KUKUI
                            Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
                            Thanks to our Partner, Pit Crew Loyalty
                            You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
                            Connect with the Podcast:

                            The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                ]]>                            2d2c80ec-df89-421c-b576-cfb8941e8292Fri, 15 May 2026 14:00:00 -040053:43falsefull48548515 Headlines in 30 Minutes: Rapid Fire Automotive News For Shop Owners [RR 1091]15 Headlines in 30 Minutes: Rapid Fire Automotive News For Shop Owners [RR 1091]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                            In this fast-paced episode, shop owner and founder of the Automotive Management Network, Tom Ham, breaks down 15 major industry headlines in just 30 minutes, offering insight into the rapid changes reshaping automotive service, technology, and consumer behavior. From artificial intelligence and electric vehicles to rising car ownership costs and the exploding demand for automotive repair, this conversation connects today’s news with what it means for shop owners, technicians, and the future of the industry. Along the way, Ham also shares several quirky and entertaining stories making waves across the automotive world.

                            What You’ll Learn

                            • Why major tech companies are investing heavily in AI and what that could mean for jobs, pricing, and the future workforce
                            • How rising vehicle prices and soaring monthly payments are changing consumer behavior
                            • Why maintaining and repairing existing vehicles is becoming a smarter financial decision for drivers
                            • How the average age of vehicles on the road is creating unprecedented growth opportunities for auto repair shops
                            • Why automotive specialists and skilled trades are becoming some of the most valuable careers in the economy
                            • What slowing EV sales mean for automakers and the growing demand for EV-trained technicians
                            • How repair shops can benefit from changing economic trends, including larger tax refunds and deferred maintenance
                            • Fun and unusual industry stories, including remote-controlled vehicle heaters, backup camera cleaning devices, and vintage vehicle restoration programs

                            The automotive industry is entering one of the most profitable and transformative periods in its history. While technology, AI, and shifting consumer habits continue to disrupt traditional industries, the need for skilled automotive professionals is only increasing. As vehicles stay on the road longer and repair demand rises, shops that adapt, invest in training, and embrace emerging opportunities will be positioned for long-term success.

                            Tom Ham, Automotive Management Network. Tom’s previous episodes HERE.

                            Running a shop is a never-ending cycle of preventing problems and looking for solutions. Automotive Management Network is a 15,000+ member Website full of high-value documents, resources, and tips. Being a member gives you quick access to all the information you need to run a smooth, profitable shop.

                            https://www.automotivemanagementnetwork.com/

                            https://laborratetracker.com/

                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                            The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                 ...]]>                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                            In this fast-paced episode, shop owner and founder of the Automotive Management Network, Tom Ham, breaks down 15 major industry headlines in just 30 minutes, offering insight into the rapid changes reshaping automotive service, technology, and consumer behavior. From artificial intelligence and electric vehicles to rising car ownership costs and the exploding demand for automotive repair, this conversation connects today’s news with what it means for shop owners, technicians, and the future of the industry. Along the way, Ham also shares several quirky and entertaining stories making waves across the automotive world.

                            What You’ll Learn

                            • Why major tech companies are investing heavily in AI and what that could mean for jobs, pricing, and the future workforce
                            • How rising vehicle prices and soaring monthly payments are changing consumer behavior
                            • Why maintaining and repairing existing vehicles is becoming a smarter financial decision for drivers
                            • How the average age of vehicles on the road is creating unprecedented growth opportunities for auto repair shops
                            • Why automotive specialists and skilled trades are becoming some of the most valuable careers in the economy
                            • What slowing EV sales mean for automakers and the growing demand for EV-trained technicians
                            • How repair shops can benefit from changing economic trends, including larger tax refunds and deferred maintenance
                            • Fun and unusual industry stories, including remote-controlled vehicle heaters, backup camera cleaning devices, and vintage vehicle restoration programs

                            The automotive industry is entering one of the most profitable and transformative periods in its history. While technology, AI, and shifting consumer habits continue to disrupt traditional industries, the need for skilled automotive professionals is only increasing. As vehicles stay on the road longer and repair demand rises, shops that adapt, invest in training, and embrace emerging opportunities will be positioned for long-term success.

                            Tom Ham, Automotive Management Network. Tom’s previous episodes HERE.

                            Running a shop is a never-ending cycle of preventing problems and looking for solutions. Automotive Management Network is a 15,000+ member Website full of high-value documents, resources, and tips. Being a member gives you quick access to all the information you need to run a smooth, profitable shop.

                            https://www.automotivemanagementnetwork.com/

                            https://laborratetracker.com/

                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                            The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                                     ]]>                            4c256053-e677-45a0-b6f1-38ce0f22f793Tue, 12 May 2026 00:15:00 -040037:34falsefull10911091                            Why ADAS Calibrations Are Being Ignored in Auto Repair Shops [THA 484]Why ADAS Calibrations Are Being Ignored in Auto Repair Shops [THA 484]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                            Recorded live at the 2026 TST Big Event, host Carm Capriato sits down with shop owners and industry trainers Keith and Liz Perkins for a candid conversation about the evolving future of automotive repair. From the growing demand for private, hands-on training to the dangerous misconceptions surrounding vehicle calibrations, Keith and Liz share hard-earned insights from the front lines of the industry. They also pull back the curtain on how they successfully balance multiple businesses, a family farm, and life as entrepreneurial partners, all while staying deeply committed to technician development and industry advancement.

                            What You’ll Learn:

                            • Why more shop owners are bringing trainers directly into their facilities for personalized, hands-on education
                            • How the flat-rate pay system can unintentionally discourage accurate diagnostics and proper repairs
                            • The critical importance of vehicle calibrations and why skipping them creates major safety concerns
                            • A real-world story of how Keith and Liz challenged a dealership that failed to properly calibrate a vehicle after repairs
                            • How Keith’s mobile diagnostics team operates as the “Navy SEALs” of the automotive industry, tackling the most complex repair challenges
                            • The productivity systems, AI tools, and organizational habits that Keith and Liz use to manage multiple businesses and family responsibilities
                            • Their perspective on partnership, marriage, and entrepreneurship, including why success is rarely a perfect 50/50 split
                            • Updates from the NASTF board, including a new mobile app designed to simplify D1 security processes

                            This episode is a powerful reminder that professionalism in the automotive industry extends far beyond fixing vehicles. It requires continuous education, accountability, clear communication, and a commitment to doing the job correctly, even when it’s difficult or inconvenient. Keith and Liz Perkins demonstrate how technical excellence, strong systems, and true partnership can create lasting impact both inside and outside the shop.

                            TST Big Event: https://tstseminars.org/

                            Liz and Keith Perkins, Previous episode HERE.

                            L1 Automotive: https://www.l1diagnostics.com/

                            L1 Automotive Training: https://l1training.com/

                            Photography by Joe Manna

                            Thanks to our Partner, NAPA TRACS
                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                            Recorded live at the 2026 TST Big Event, host Carm Capriato sits down with shop owners and industry trainers Keith and Liz Perkins for a candid conversation about the evolving future of automotive repair. From the growing demand for private, hands-on training to the dangerous misconceptions surrounding vehicle calibrations, Keith and Liz share hard-earned insights from the front lines of the industry. They also pull back the curtain on how they successfully balance multiple businesses, a family farm, and life as entrepreneurial partners, all while staying deeply committed to technician development and industry advancement.

                            What You’ll Learn:

                            • Why more shop owners are bringing trainers directly into their facilities for personalized, hands-on education
                            • How the flat-rate pay system can unintentionally discourage accurate diagnostics and proper repairs
                            • The critical importance of vehicle calibrations and why skipping them creates major safety concerns
                            • A real-world story of how Keith and Liz challenged a dealership that failed to properly calibrate a vehicle after repairs
                            • How Keith’s mobile diagnostics team operates as the “Navy SEALs” of the automotive industry, tackling the most complex repair challenges
                            • The productivity systems, AI tools, and organizational habits that Keith and Liz use to manage multiple businesses and family responsibilities
                            • Their perspective on partnership, marriage, and entrepreneurship, including why success is rarely a perfect 50/50 split
                            • Updates from the NASTF board, including a new mobile app designed to simplify D1 security processes

                            This episode is a powerful reminder that professionalism in the automotive industry extends far beyond fixing vehicles. It requires continuous education, accountability, clear communication, and a commitment to doing the job correctly, even when it’s difficult or inconvenient. Keith and Liz Perkins demonstrate how technical excellence, strong systems, and true partnership can create lasting impact both inside and outside the shop.

                            TST Big Event: https://tstseminars.org/

                            Liz and Keith Perkins, Previous episode HERE.

                            L1 Automotive: https://www.l1diagnostics.com/

                            L1 Automotive Training: https://l1training.com/

                            Photography by Joe Manna

                            Thanks to our Partner, NAPA TRACS
                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:

                            The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                ]]>febf9b99-53e3-453b-9698-5203a8d6f868Fri, 08 May 2026 14:00:00 -040057:12falsefull484484Auto Repair Marketing Isn’t What You Think (AI Is Changing Everything) [RR 1090]Auto Repair Marketing Isn’t What You Think (AI Is Changing Everything) [RR 1090]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                            Dan Vance, CEO of Shop Dog Marketing, challenges how auto repair shops think about marketing in today’s AI-driven world. The conversation goes beyond websites and SEO, exploring how real marketing lives in every customer interaction and how tools like ChatGPT and Google AI Overview can become powerful strategic partners.

                            What You’ll Learn

                            • Marketing Is Bigger Than Digital Tactics: Most shops mistake marketing for SEO, ads, or websites. Dan reframes marketing as theentire customer experience,from the way a repair is explained to how a customer feels in your waiting room. The shops that win combine smart digital strategy with authentic human connection.
                            • Why “Precious Moments” Builds Powerful Brands: Small, meaningful experiences, like a child choosing a toy or a team member giving back to the community, create emotional anchors. Capturing and sharing these moments builds trust and a brand that customers remember and talk about.
                            • How E-E-A-T Drives Visibility and Growth: Search engines prioritize Experience, Expertise, Authority, and Trust. Shops that intentionally showcase these qualities can outperform larger competitors. Long-term credibility matters more than short-term ad spend.
                            • Using AI as Your Strategic Thinking Partner: AI isn’t just a tool; it’s a collaborator. Dan shares practical ways shops can use it: Identify dealership weaknesses through review analysis and position your shop as the better alternative. Understand your shop’s real online reputation, both strengths and blind spots. Improve hiring by comparing candidates to your top performers and analyzing interview traits.

                            Stop thinking of marketing as something you do and start seeing it as something you are. When you combine authentic customer experiences with the strategic power of AI, you don’t just compete, you create momentum that builds trust, visibility, and long-term growth.

                            When Customers Ask AI First: What Shop Owners Need to Know [RR 1071]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1071/ 

                            Dan Vance, Shop Dog Marketing.com

                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                            The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                                     ]]>                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                            Dan Vance, CEO of Shop Dog Marketing, challenges how auto repair shops think about marketing in today’s AI-driven world. The conversation goes beyond websites and SEO, exploring how real marketing lives in every customer interaction and how tools like ChatGPT and Google AI Overview can become powerful strategic partners.

                            What You’ll Learn

                            • Marketing Is Bigger Than Digital Tactics: Most shops mistake marketing for SEO, ads, or websites. Dan reframes marketing as theentire customer experience,from the way a repair is explained to how a customer feels in your waiting room. The shops that win combine smart digital strategy with authentic human connection.
                            • Why “Precious Moments” Builds Powerful Brands: Small, meaningful experiences, like a child choosing a toy or a team member giving back to the community, create emotional anchors. Capturing and sharing these moments builds trust and a brand that customers remember and talk about.
                            • How E-E-A-T Drives Visibility and Growth: Search engines prioritize Experience, Expertise, Authority, and Trust. Shops that intentionally showcase these qualities can outperform larger competitors. Long-term credibility matters more than short-term ad spend.
                            • Using AI as Your Strategic Thinking Partner: AI isn’t just a tool; it’s a collaborator. Dan shares practical ways shops can use it: Identify dealership weaknesses through review analysis and position your shop as the better alternative. Understand your shop’s real online reputation, both strengths and blind spots. Improve hiring by comparing candidates to your top performers and analyzing interview traits.

                            Stop thinking of marketing as something you do and start seeing it as something you are. When you combine authentic customer experiences with the strategic power of AI, you don’t just compete, you create momentum that builds trust, visibility, and long-term growth.

                            When Customers Ask AI First: What Shop Owners Need to Know [RR 1071]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1071/ 

                            Dan Vance, Shop Dog Marketing.com

                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                            The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                                     ]]>                            0440237c-c693-4c83-bc4c-1e5efef95036Tue, 05 May 2026 00:15:00 -040030:32falsefull10901090                            Turn Your Parts Spend Into Team Rewards with the NAPA Team Tool Rebate [THA 483]Turn Your Parts Spend Into Team Rewards with the NAPA Team Tool Rebate [THA 483]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                            Recorded live at the VISION 2026, host Carm Capriotto sits down with shop owner Pete McNeil and NAPA Auto Care leaders Jason Rainey and Lauren Briggs to break down the impact of the NAPA Team Tool Rebate program. Listen to a powerful real-world example of how the program can energize a team, strengthen culture, and reward performance in meaningful ways.

                            What You’ll Learn

                            • How the NAPA Team Tool Rebate program helps offset the high cost of technician tools while building a stronger shop culture
                            • How Pete McNeil turned a $13,000 rebate into a memorable, morale-boosting experience
                            • Why the shift from “tech tool rebate” to “team tool rebate” gives owners flexibility to reward the entire team, not just technicians
                            • Creative ways shops can use rebate funds, from individual tool purchases to shared equipment, and even community support like vocational schools
                            • How the program aligns the front and back of the shop, encouraging team-wide support of purchasing decisions
                            • What’s ahead for the program, including improved tracking, communication, and enhanced buying power through supplier partnerships

                            The NAPA Team Tool Rebate program is more than a financial incentive; it’s a strategic tool for building culture, driving alignment, and showing appreciation in a tangible way. When used intentionally, as demonstrated by Pete McNeil, it can transform routine business spending into a powerful investment in people, boosting morale, loyalty, and long-term shop success.

                            VISION Hi-Tech Training and Expo: https://visionkc.com/

                            Pete McNeil, McNeil’s Auto Care, Sandy and Riverton, UT. Pete’s previous episodes HERE

                            Lauren Briggs, Sales & Marketing Director. NAPA Auto Care. Lauren’s previous episodes HERE

                            Jason Rainey, Vice President NAPA Auto Care. Jason’s previous episodes HERE

                            Thanks to our Partner, NAPA TRACS
                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the...]]>Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                            Recorded live at the VISION 2026, host Carm Capriotto sits down with shop owner Pete McNeil and NAPA Auto Care leaders Jason Rainey and Lauren Briggs to break down the impact of the NAPA Team Tool Rebate program. Listen to a powerful real-world example of how the program can energize a team, strengthen culture, and reward performance in meaningful ways.

                            What You’ll Learn

                            • How the NAPA Team Tool Rebate program helps offset the high cost of technician tools while building a stronger shop culture
                            • How Pete McNeil turned a $13,000 rebate into a memorable, morale-boosting experience
                            • Why the shift from “tech tool rebate” to “team tool rebate” gives owners flexibility to reward the entire team, not just technicians
                            • Creative ways shops can use rebate funds, from individual tool purchases to shared equipment, and even community support like vocational schools
                            • How the program aligns the front and back of the shop, encouraging team-wide support of purchasing decisions
                            • What’s ahead for the program, including improved tracking, communication, and enhanced buying power through supplier partnerships

                            The NAPA Team Tool Rebate program is more than a financial incentive; it’s a strategic tool for building culture, driving alignment, and showing appreciation in a tangible way. When used intentionally, as demonstrated by Pete McNeil, it can transform routine business spending into a powerful investment in people, boosting morale, loyalty, and long-term shop success.

                            VISION Hi-Tech Training and Expo: https://visionkc.com/

                            Pete McNeil, McNeil’s Auto Care, Sandy and Riverton, UT. Pete’s previous episodes HERE

                            Lauren Briggs, Sales & Marketing Director. NAPA Auto Care. Lauren’s previous episodes HERE

                            Jason Rainey, Vice President NAPA Auto Care. Jason’s previous episodes HERE

                            Thanks to our Partner, NAPA TRACS
                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:

                            The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                ]]>e9fc1d0a-2397-452f-9a84-41aa40f0b0f2Fri, 01 May 2026 14:00:00 -040030:01falsefull483483Detective Mind Mapping: A Forensic Approach to Automotive Diagnostics [RR 1089]Detective Mind Mapping: A Forensic Approach to Automotive Diagnostics [RR 1089]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Recorded live at the TST Big Event 2026, host Carm Capriotto sits down with Andrew Fischer, shop manager at Cergizan's Auto and Truck Repair in Northwest Indiana, and an industry trainer. Andrew shares his disciplined, process-driven approach to diagnostics, his passion for technician development, and why shop culture plays a defining role in long-term success. From daily habits to big-picture philosophy, this conversation is a roadmap for building more confident, capable technicians.

                            What You’ll Learn:

                            • Why committing to at least 40 hours of continuous education each year can dramatically reduce comebacks and improve shop performance
                            • How to build learning into daily routines: whether through short practice sessions, webinars, or online training resources
                            • The power of Standard Operating Procedures (SOPs) and why “going rogue” in diagnostics leads to inefficiency
                            • How Andrew’s “detective mind mapping” technique helps technicians visually organize problems and accelerate accurate diagnoses
                            • Why revisiting foundational knowledge is critical and how ego often prevents technicians from mastering the basics
                            • How embracing failure strengthens diagnostic ability and builds real-world expertise
                            • The importance of capturing and studying “known good” vehicle data to improve accuracy on future repairs

                            Great diagnostics is about discipline, process, and constant learning. Shops that invest in their people, reinforce foundational skills, and create a culture where failure fuels growth will not only solve problems faster but build stronger, more resilient teams.

                            TST Big Event: https://tstseminars.org/

                            Andrew Fischer, Cergizan's Auto and Truck Repair, Burns Harbor, IN.

                            Fischer Automotive Consulting and Training Services: factsautomotive@gmail.com

                            Photography by Joe Manna

                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                            The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                                     ]]>                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Recorded live at the TST Big Event 2026, host Carm Capriotto sits down with Andrew Fischer, shop manager at Cergizan's Auto and Truck Repair in Northwest Indiana, and an industry trainer. Andrew shares his disciplined, process-driven approach to diagnostics, his passion for technician development, and why shop culture plays a defining role in long-term success. From daily habits to big-picture philosophy, this conversation is a roadmap for building more confident, capable technicians.

                            What You’ll Learn:

                            • Why committing to at least 40 hours of continuous education each year can dramatically reduce comebacks and improve shop performance
                            • How to build learning into daily routines: whether through short practice sessions, webinars, or online training resources
                            • The power of Standard Operating Procedures (SOPs) and why “going rogue” in diagnostics leads to inefficiency
                            • How Andrew’s “detective mind mapping” technique helps technicians visually organize problems and accelerate accurate diagnoses
                            • Why revisiting foundational knowledge is critical and how ego often prevents technicians from mastering the basics
                            • How embracing failure strengthens diagnostic ability and builds real-world expertise
                            • The importance of capturing and studying “known good” vehicle data to improve accuracy on future repairs

                            Great diagnostics is about discipline, process, and constant learning. Shops that invest in their people, reinforce foundational skills, and create a culture where failure fuels growth will not only solve problems faster but build stronger, more resilient teams.

                            TST Big Event: https://tstseminars.org/

                            Andrew Fischer, Cergizan's Auto and Truck Repair, Burns Harbor, IN.

                            Fischer Automotive Consulting and Training Services: factsautomotive@gmail.com

                            Photography by Joe Manna

                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                            The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                                                                     ]]>                            55a2a40a-0f20-43c1-8871-3a2eb1bb99c9Tue, 28 Apr 2026 00:15:00 -040037:39falsefull10891089                            The Dealer Alternative Advantage in Today’s Auto Repair Industry [THA 482]The Dealer Alternative Advantage in Today’s Auto Repair Industry [THA 482]Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

                            In this episode, host Carm Capriotto sits down with Larry and Kara Rose of Larry’s Automotive in Newburgh, Indiana, to celebrate their recognition as the NAPA 2025 Auto Care Center of the Year. Their story is more than an award; it’s a roadmap for building a sustainable, family-driven business through discipline, culture, and long-term vision.

                            What You’ll Learn

                            • How Larry turned a driveway side hustle into a scalable business
                            • Why Kara’s systems and structure were key to growth
                            • A clear, intentional plan for family succession
                            • How strong culture outweighs individual talent
                            • The impact of daily training and continuous learning
                            • Why service advisors are critical to customer trust
                            • Growth strategies like “dealer alternative” positioning and coaching

                            Building a lasting shop requires more than technical skill; it takes structure, culture, and a long-term vision for people and growth. Larry and Kara Rose, Larry’s Automotive, Newburgh, IN Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast:

                            The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                            ]]>3be7f556-ed2c-4ebb-83af-57f4d461d58aFri, 22 Aug 2025 14:00:00 -040035:08falsefull447447Should My Spouse Own my Business Too? Should I Pay Them? [E184] - Business By The NumbersShould My Spouse Own my Business Too? Should I Pay Them? [E184] - Business By The NumbersThanks to our partner Promotive

                            Being married while owning a business isn’t just about love and partnership—it’s about liability, taxes, estate planning, and protecting your family’s future. In this episode of Business By The Numbers, Hunt Demarest, CPA with Paarmelis & Associates, pulls back the curtain on one of the most common yet misunderstood questions business owners face: should your spouse be on the business, the payroll, or the tax return?

                            From his own estate planning experience at 37 to the real-world pitfalls he’s seen in auto repair shops across the country, Hunt shares what every entrepreneur needs to know before signing their spouse onto ownership or payroll. This episode covers everything from joint tax filing risks to payroll tax traps—and even the little-known IRS relief provisions like innocent spouse and injured spouse rules.

                            What You’ll Learn:

                            (00:40) Estate planning and why spousal ownership matters

                            • Why estate planning is crucial at any age (yes, even in your 30s).
                            • The difference between assets and liabilities when transferring ownership.
                            • Why lawyers and accountants often approach planning differently.
                            • The hidden costs of joint ownership in businesses vs. brokerage accounts.

                            (05:56) Spouses, liability, and your business

                            • Why putting your spouse on the business could expose them to payroll and sales tax liability.
                            • The dangers of “splitting ownership” just to be fair.
                            • Why estate tax benefits often don’t outweigh liability risks.
                            • A real-world example of how the IRS can pursue both spouses if one is on the books.

                            (12:00) Innocent spouse vs. injured spouse: IRS relief explained

                            • The difference between innocent spouse relief and injured spouse relief.
                            • When each applies—and why you hope you’ll never need them.
                            • Why filing separately almost never makes sense (and when it might).

                            (16:18) Payroll, joint filing, and the “nuclear option”

                            • Why paying your spouse rarely saves taxes—and can cost thousands in payroll tax.
                            • When it does make sense to put your spouse on payroll (hint: retirement accounts, health insurance).
                            • Why joint filing almost always beats separate returns.
                            • The rare scenarios where keeping your spouse off the business can protect your family

                            Hunt wraps up with a reminder: marriage and business both require careful planning. Talk to your spouse, your lawyer, and your accountant before making big ownership or payroll decisions—because the wrong choice could cost far more than you think.

                            Thanks to our partner Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Text Paar Melis @ 301-307-5413

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                            ]]>                            Thanks to our partner Promotive

                            Being married while owning a business isn’t just about love and partnership—it’s about liability, taxes, estate planning, and protecting your family’s future. In this episode of Business By The Numbers, Hunt Demarest, CPA with Paarmelis & Associates, pulls back the curtain on one of the most common yet misunderstood questions business owners face: should your spouse be on the business, the payroll, or the tax return?

                            From his own estate planning experience at 37 to the real-world pitfalls he’s seen in auto repair shops across the country, Hunt shares what every entrepreneur needs to know before signing their spouse onto ownership or payroll. This episode covers everything from joint tax filing risks to payroll tax traps—and even the little-known IRS relief provisions like innocent spouse and injured spouse rules.

                            What You’ll Learn:

                            (00:40) Estate planning and why spousal ownership matters

                            • Why estate planning is crucial at any age (yes, even in your 30s).
                            • The difference between assets and liabilities when transferring ownership.
                            • Why lawyers and accountants often approach planning differently.
                            • The hidden costs of joint ownership in businesses vs. brokerage accounts.

                            (05:56) Spouses, liability, and your business

                            • Why putting your spouse on the business could expose them to payroll and sales tax liability.
                            • The dangers of “splitting ownership” just to be fair.
                            • Why estate tax benefits often don’t outweigh liability risks.
                            • A real-world example of how the IRS can pursue both spouses if one is on the books.

                            (12:00) Innocent spouse vs. injured spouse: IRS relief explained

                            • The difference between innocent spouse relief and injured spouse relief.
                            • When each applies—and why you hope you’ll never need them.
                            • Why filing separately almost never makes sense (and when it might).

                            (16:18) Payroll, joint filing, and the “nuclear option”

                            • Why paying your spouse rarely saves taxes—and can cost thousands in payroll tax.
                            • When it does make sense to put your spouse on payroll (hint: retirement accounts, health insurance).
                            • Why joint filing almost always beats separate returns.
                            • The rare scenarios where keeping your spouse off the business can protect your family

                            Hunt wraps up with a reminder: marriage and business both require careful planning. Talk to your spouse, your lawyer, and your accountant before making big ownership or payroll decisions—because the wrong choice could cost far more than you think.

                            Thanks to our partner Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Text Paar Melis @ 301-307-5413

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                            ]]>                            dfbef710-9569-4eda-9f3e-7523623bd4d6Thu, 21 Aug 2025 00:15:00 -040024:42falsebonus                            Are You Listening to Tom Brady? [E198] - Automotive Field TheoryAre You Listening to Tom Brady? [E198] - Automotive Field TheoryThanks to our Partner, NAPA Autotech Training and Pico Technology

                            Watch Full Video Episode

                            In this episode of Diagnosing the Aftermarket A to Z, Matt Fanslow takes a detour from his usual pop culture quotes and instead pulls wisdom from an unlikely source: Tom Brady.

                            Brady’s recent interview stirred up some debate, but Matt digs into why technicians, shop owners, and service advisors should pay attention. It’s not about football stats or Super Bowl rings—it’s about preparation, accountability, and being part of a team that wins together.

                            What You’ll Learn in This Episode:

                            • Why Tom Brady’s relentless preparation matters just as much in a repair shop as it does on the football field.
                            • How great technicians can (and should) take interest in more than just “their bay”—including front-of-house operations, management decisions, and shop profitability.
                            • The balance between accountability and respect: holding management and teammates responsible without tearing them down.
                            • How effort, process, and adaptability create opportunities for success—and why relying on “luck” isn’t enough.
                            • The parallel between team sports and auto repair shops: winning requires every player, from the service advisor to the shop foreman to the owner.

                            Matt also isn’t afraid to jab at a few colleagues (sorry, Buffalo fans—Tom Brady didn’t exactly give Josh Allen the blessing), all while reminding us that success in auto repair is about more than just cranking hours. It’s about growth, teamwork, and improving the environment for everyone involved.

                            Thanks to our Partner, NAPA Autotech Training

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Thanks to our Partner, Pico Technology

                            Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Thanks to our Partner, NAPA Autotech Training and Pico Technology

                            Watch Full Video Episode

                            In this episode of Diagnosing the Aftermarket A to Z, Matt Fanslow takes a detour from his usual pop culture quotes and instead pulls wisdom from an unlikely source: Tom Brady.

                            Brady’s recent interview stirred up some debate, but Matt digs into why technicians, shop owners, and service advisors should pay attention. It’s not about football stats or Super Bowl rings—it’s about preparation, accountability, and being part of a team that wins together.

                            What You’ll Learn in This Episode:

                            • Why Tom Brady’s relentless preparation matters just as much in a repair shop as it does on the football field.
                            • How great technicians can (and should) take interest in more than just “their bay”—including front-of-house operations, management decisions, and shop profitability.
                            • The balance between accountability and respect: holding management and teammates responsible without tearing them down.
                            • How effort, process, and adaptability create opportunities for success—and why relying on “luck” isn’t enough.
                            • The parallel between team sports and auto repair shops: winning requires every player, from the service advisor to the shop foreman to the owner.

                            Matt also isn’t afraid to jab at a few colleagues (sorry, Buffalo fans—Tom Brady didn’t exactly give Josh Allen the blessing), all while reminding us that success in auto repair is about more than just cranking hours. It’s about growth, teamwork, and improving the environment for everyone involved.

                            Thanks to our Partner, NAPA Autotech Training

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Thanks to our Partner, Pico Technology

                            Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            4bc47a5e-5421-4fdd-890a-d4e224041d9eWed, 20 Aug 2025 00:15:00 -040025:22falsebonus                            The ROI of Kindness: How Giving Creates Growth in Your Business [E166] - The Auto Repair Marketing PodcastThe ROI of Kindness: How Giving Creates Growth in Your Business [E166] - The Auto Repair Marketing PodcastThanks to our Partners, Shop Boss and AppFueled

                            In this heart-filled episode of the Auto Repair Marketing Podcast, Kim Walker sits down with Christina Beverly from Harrell & Beverly Transmission Auto Repair in Sanford, Florida. 

                            Christina shares the behind-the-scenes story of their now-annual teacher giveaway, an initiative born from local Amazon wish lists that quickly grew into a high-impact, community-shaping campaign. 

                            You'll hear how a $500 donation turned into $1,500, the emotional stories behind the nominations, and how this one simple idea rallied their team, elevated their brand, and aligned perfectly with their EOS-driven vision.

                            This isn’t just another feel-good story. It’s a blueprint for what can happen when shops get intentional about giving back. From internal morale to external reputation, Christina explains how generosity fuels growth and how you can take this idea and make it your own.

                            Ready to inspire your team, connect with your community, and build a brand people can’t stop talking about? Hit play and take notes. 

                            Lagniappe (Books, Links, Other Podcasts, etc)


                            Show Notes with Timestamps

                            • Introduction (00:00:01) Brief intro to the Aftermarket Radio Network and the podcast.
                            • Host Welcome & Updates (00:00:10) Host welcomes listeners, gives personal updates, and introduces guest Christina Beverly.
                            • Sponsor Message 1 (00:00:57) Shop Boss sponsor message about shop management software.
                            • Guest Introduction & Conference Talk (00:01:17) Host and Christina discuss previous episodes, upcoming conferences, and Christina’s involvement with Flaca.
                            • Travel & Podcasting Life (00:04:02) Host shares about frequent travel for work and its challenges.
                            • Classroom Giveaway Origins (00:04:44) Christina explains how the classroom giveaway started, inspired by teachers’ Amazon wish lists and local needs.
                            • First Year of the Giveaway (00:05:22) Details about the first year’s small-scale giveaway and unexpected national reach.
                            • Scaling Up the Giveaway (00:09:19) This year’s expanded giveaway: $1,000 grand prize, $500 runner-up, and 271 nominations.
                            • Metrics & Website Impact (00:10:41) Discussion of increased website traffic and engagement during the giveaway.
                            • Last Year’s Impact & Teacher Reactions (00:12:02) Reflections on last year’s recipients and their gratitude, even from out-of-state teachers.
                            • Announcing Winners & Selection Process (00:12:41) How winners were chosen, the addition of a runner-up prize, and the team’s involvement in selection.
                            • Winner Stories & Reactions (00:14:48) Stories about the winners, including a first-year trades teacher and their reactions to winning.
                            • Sponsor Message 2 (00:18:00) Shop Boss and App Fueled sponsor messages.
                            • Core Values & Business Why (00:19:58) Host and Christina discuss EOS, core values, and how generosity fits into their business mission.
                            • Community Reputation & Industry Image (00:22:45) How community involvement supports reputation and counters negative industry stereotypes.
                            • Industry Initiatives & Good Stories (00:24:24) Mention of Promoting’s scholarship video initiative and the importance of positive industry stories.
                            • Narrowing Down Nominations (00:25:49) How the team reduced 271 nominations to six finalists, with emotional impact on staff.
                            • Planning for Next Year (00:27:41) Lessons learned, plans to start earlier, and involving more vendors for future giveaways.
                            • Team & Community Impact (00:29:40) Positive effects on team morale, community feedback, and the importance of acknowledgment.
                            • Budgeting & Advice for Other Shops (00:31:34) Advice for shop owners on starting small with charitable initiatives.
                            • Event Marketing & Growth (00:32:16) Encouragement to start small with events and grow over time.
                            • Next Year’s Improvements (00:32:48) Plans to start planning earlier, reach out to vendors, and coordinate with school schedules.
                            • ROI Beyond Appointments (00:33:53) Discussion of broader ROI: website traffic, social media growth, email signups, and brand awareness.
                            • Shop Legacy & Family History (00:38:20) Overview of Harrell and Beverly’s four-generation family business history.
                            • Family Roles in the Business (00:39:42) Description of family members’ roles and past involvement in the shop.
                            • Personal Cancer Journey (00:40:32) Christina shares her rare cancer story, lessons of hope, and advice for those facing hardship.
                            • Event Promotion & Podcast Close (00:45:13) Promotion for the “Plan with the Pros” event and closing remarks for the podcast episode.

                            How To Get In Touch

                            Join The Auto Repair Marketing Mastermind Group on Facebook

                            Meet The Pros

                            Follow SMP on Facebook

                            Follow SMP on Instagram

                            Get The Ultimate Guide to Auto Repair Shop Marketing Book

                            Email Us Podcast Questions or Topics 

                            Thanks to our Partners, Shop Boss and AppFueled

                            This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                            AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                            Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            ]]>                            Thanks to our Partners, Shop Boss and AppFueled

                            In this heart-filled episode of the Auto Repair Marketing Podcast, Kim Walker sits down with Christina Beverly from Harrell & Beverly Transmission Auto Repair in Sanford, Florida. 

                            Christina shares the behind-the-scenes story of their now-annual teacher giveaway, an initiative born from local Amazon wish lists that quickly grew into a high-impact, community-shaping campaign. 

                            You'll hear how a $500 donation turned into $1,500, the emotional stories behind the nominations, and how this one simple idea rallied their team, elevated their brand, and aligned perfectly with their EOS-driven vision.

                            This isn’t just another feel-good story. It’s a blueprint for what can happen when shops get intentional about giving back. From internal morale to external reputation, Christina explains how generosity fuels growth and how you can take this idea and make it your own.

                            Ready to inspire your team, connect with your community, and build a brand people can’t stop talking about? Hit play and take notes. 

                            Lagniappe (Books, Links, Other Podcasts, etc)


                            Show Notes with Timestamps

                            • Introduction (00:00:01) Brief intro to the Aftermarket Radio Network and the podcast.
                            • Host Welcome & Updates (00:00:10) Host welcomes listeners, gives personal updates, and introduces guest Christina Beverly.
                            • Sponsor Message 1 (00:00:57) Shop Boss sponsor message about shop management software.
                            • Guest Introduction & Conference Talk (00:01:17) Host and Christina discuss previous episodes, upcoming conferences, and Christina’s involvement with Flaca.
                            • Travel & Podcasting Life (00:04:02) Host shares about frequent travel for work and its challenges.
                            • Classroom Giveaway Origins (00:04:44) Christina explains how the classroom giveaway started, inspired by teachers’ Amazon wish lists and local needs.
                            • First Year of the Giveaway (00:05:22) Details about the first year’s small-scale giveaway and unexpected national reach.
                            • Scaling Up the Giveaway (00:09:19) This year’s expanded giveaway: $1,000 grand prize, $500 runner-up, and 271 nominations.
                            • Metrics & Website Impact (00:10:41) Discussion of increased website traffic and engagement during the giveaway.
                            • Last Year’s Impact & Teacher Reactions (00:12:02) Reflections on last year’s recipients and their gratitude, even from out-of-state teachers.
                            • Announcing Winners & Selection Process (00:12:41) How winners were chosen, the addition of a runner-up prize, and the team’s involvement in selection.
                            • Winner Stories & Reactions (00:14:48) Stories about the winners, including a first-year trades teacher and their reactions to winning.
                            • Sponsor Message 2 (00:18:00) Shop Boss and App Fueled sponsor messages.
                            • Core Values & Business Why (00:19:58) Host and Christina discuss EOS, core values, and how generosity fits into their business mission.
                            • Community Reputation & Industry Image (00:22:45) How community involvement supports reputation and counters negative industry stereotypes.
                            • Industry Initiatives & Good Stories (00:24:24) Mention of Promoting’s scholarship video initiative and the importance of positive industry stories.
                            • Narrowing Down Nominations (00:25:49) How the team reduced 271 nominations to six finalists, with emotional impact on staff.
                            • Planning for Next Year (00:27:41) Lessons learned, plans to start earlier, and involving more vendors for future giveaways.
                            • Team & Community Impact (00:29:40) Positive effects on team morale, community feedback, and the importance of acknowledgment.
                            • Budgeting & Advice for Other Shops (00:31:34) Advice for shop owners on starting small with charitable initiatives.
                            • Event Marketing & Growth (00:32:16) Encouragement to start small with events and grow over time.
                            • Next Year’s Improvements (00:32:48) Plans to start planning earlier, reach out to vendors, and coordinate with school schedules.
                            • ROI Beyond Appointments (00:33:53) Discussion of broader ROI: website traffic, social media growth, email signups, and brand awareness.
                            • Shop Legacy & Family History (00:38:20) Overview of Harrell and Beverly’s four-generation family business history.
                            • Family Roles in the Business (00:39:42) Description of family members’ roles and past involvement in the shop.
                            • Personal Cancer Journey (00:40:32) Christina shares her rare cancer story, lessons of hope, and advice for those facing hardship.
                            • Event Promotion & Podcast Close (00:45:13) Promotion for the “Plan with the Pros” event and closing remarks for the podcast episode.

                            How To Get In Touch

                            Join The Auto Repair Marketing Mastermind Group on Facebook

                            Meet The Pros

                            Follow SMP on Facebook

                            Follow SMP on Instagram

                            Get The Ultimate Guide to Auto Repair Shop Marketing Book

                            Email Us Podcast Questions or Topics 

                            Thanks to our Partners, Shop Boss and AppFueled

                            This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                            AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                            Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            ]]>                            d0e8045d-fbaa-4134-9e99-b3a6c3f07511Wed, 20 Aug 2025 00:15:00 -040048:00falsebonus                            From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                            Keith Katz shares practical insights from decades of running a successful auto repair business, offering shop owners real-world strategies to adapt and grow. From navigating the challenges of ADAS and EV technology to making bold investments in team training, Keith explains how the right decisions can set your shop up for long-term success.

                            You’ll also discover why shifting from being a hands-on technician to a strategic business leader is essential, how proactive succession planning protects the future of your shop, and the one move Keith wishes he made sooner—hiring a business coach. His honest reflection and actionable advice make this conversation a must-listen for any shop owner ready to evolve, embrace new technology, and secure lasting profitability.

                            Keith Katz, Quality Service Center, York, PA. Keith's previous episodes HERE Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                    ]]>                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                            Keith Katz shares practical insights from decades of running a successful auto repair business, offering shop owners real-world strategies to adapt and grow. From navigating the challenges of ADAS and EV technology to making bold investments in team training, Keith explains how the right decisions can set your shop up for long-term success.

                            You’ll also discover why shifting from being a hands-on technician to a strategic business leader is essential, how proactive succession planning protects the future of your shop, and the one move Keith wishes he made sooner—hiring a business coach. His honest reflection and actionable advice make this conversation a must-listen for any shop owner ready to evolve, embrace new technology, and secure lasting profitability.

                            Keith Katz, Quality Service Center, York, PA. Keith's previous episodes HERE Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                    ]]>                            8e5d56ae-66c6-44f6-85ca-4759993867e7Tue, 19 Aug 2025 00:15:00 -040036:44falsefull10531053                            Inventory & Parts Management: Control the Chaos, Protect the Profit [E221] - Chris Cotton Weekly BlitzInventory & Parts Management: Control the Chaos, Protect the Profit [E221] - Chris Cotton Weekly BlitzTo listen to more episodes, make sure and go over to iTunes and or Spotify.

                            Don't forget to rate and review us!

                            Visit ShopMarketingPros.com/chris to partner with a team that 

                            understands your business. Because every great shop deserves marketing 

                            that’s just as great. 

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: 

                            https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                            ​In episode eight of the "Back to Basics" series, Coach Chris Cotton delves into the critical topic of inventory and parts management, revealing how a disciplined approach can significantly boost profits and minimize chaos for auto repair shop owners. Throughout the episode, Coach Chris breaks down practical systems and strategies, including implementing just-in-time delivery to reduce excess stock, establishing efficient parts receiving procedures, and organizing inventory with clearly labeled bins for easy access and tracking.

                            He also covers essential practices for managing cores and returns, ensuring that valuable credits are not lost and that inventory remains accurate. Coach Chris emphasizes the importance of tracking inventory turns as a key performance indicator (KPI), helping shop owners identify slow-moving items and optimize purchasing decisions. Listeners gain insights into preventing theft and shrinkage through robust controls, as well as improving cash flow by avoiding overstocking and tying up capital in unnecessary parts.


                            With a focus on streamlining operations, Coach Chris outlines step-by-step processes that can be implemented immediately, from setting up inventory counts to training staff on best practices. Sponsored by Shop Marketing Pros, this episode is packed with actionable advice and real-world examples, empowering shop owners to take control of their inventory, reduce waste, and ultimately maximize profitability. Whether you’re looking to tighten up your current systems or build a solid foundation from scratch, this episode provides the tools and knowledge needed to transform your shop’s inventory management.

                            ​

                            ​Introduction and Sponsor Message (00:00:06) 

                            • Coach Chris Cotton introduces the podcast, outlines the episode’s focus, and highlights the sponsor, Shop Marketing Pros.

                            Why Inventory Management Matters (00:01:01) 

                            • Explains the importance of inventory control, common shop problems, and how poor management impacts profits and operations.

                            Risks of Poor Parts Control (00:02:04) 

                            • Discusses theft, reconciliation, and the consequences of sloppy inventory practices, including lost time and overstock.

                            Just-in-Time Delivery and Lean Inventory (00:04:18) 

                            • Covers the benefits of just-in-time parts delivery, vendor relationships, and only stocking high-turnover items.

                            Parts Receiving System (00:05:13) 

                            • Describes the need for a structured process for receiving, checking, and tagging parts, and assigning responsibility.

                            Labeled Parts Bins and Organization (00:06:22) 

                            • Details the use of labeled bins for technicians, labeling procedures, and the importance of a consistent system.

                            Consumables Management (00:07:27) 

                            • Advises on weekly checks and stocking consumables based on inventory turns, not guesswor.

                            Core Management System (00:07:55) 

                            • Explains handling, labeling, and returning cores promptly to avoid lost profits and negative margin impact.

                            New Parts Returns Process (00:09:40) 

                            • Outlines steps for logging, tagging, and returning unused or incorrect parts, and tracking credits.

                            Tracking Inventory Turns as a KPI (00:10:41) 

                            • Introduces inventory turns as a key performance indicator, provides the formula, and explains optimal ranges.

                            Conclusion and Call to Action (00:11:58) 

                            • Summarizes the benefits of disciplined inventory management, offers help, and previews the next episode.

                            Final Sponsor Message and SignOff (00:12:52) 

                            • Reiterates the sponsor’s value, encourages listeners to take action, and closes the episode.

                            ​

                            Connect with Chris:

                            AutoFix-Auto Shop Coaching

                            www.autoshopcoaching.com

                            www.aftermarketradionetwork.com

                            940-400-1008

                            Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                            YouTube: https://bit.ly/3ClX0ae

                            Email Chris: chris@autofixsos.com

                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with...]]>To listen to more episodes, make sure and go over to iTunes and or Spotify.

                            Don't forget to rate and review us!

                            Visit ShopMarketingPros.com/chris to partner with a team that 

                            understands your business. Because every great shop deserves marketing 

                            that’s just as great. 

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: 

                            https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                            ​In episode eight of the "Back to Basics" series, Coach Chris Cotton delves into the critical topic of inventory and parts management, revealing how a disciplined approach can significantly boost profits and minimize chaos for auto repair shop owners. Throughout the episode, Coach Chris breaks down practical systems and strategies, including implementing just-in-time delivery to reduce excess stock, establishing efficient parts receiving procedures, and organizing inventory with clearly labeled bins for easy access and tracking.

                            He also covers essential practices for managing cores and returns, ensuring that valuable credits are not lost and that inventory remains accurate. Coach Chris emphasizes the importance of tracking inventory turns as a key performance indicator (KPI), helping shop owners identify slow-moving items and optimize purchasing decisions. Listeners gain insights into preventing theft and shrinkage through robust controls, as well as improving cash flow by avoiding overstocking and tying up capital in unnecessary parts.


                            With a focus on streamlining operations, Coach Chris outlines step-by-step processes that can be implemented immediately, from setting up inventory counts to training staff on best practices. Sponsored by Shop Marketing Pros, this episode is packed with actionable advice and real-world examples, empowering shop owners to take control of their inventory, reduce waste, and ultimately maximize profitability. Whether you’re looking to tighten up your current systems or build a solid foundation from scratch, this episode provides the tools and knowledge needed to transform your shop’s inventory management.

                            ​

                            ​Introduction and Sponsor Message (00:00:06) 

                            • Coach Chris Cotton introduces the podcast, outlines the episode’s focus, and highlights the sponsor, Shop Marketing Pros.

                            Why Inventory Management Matters (00:01:01) 

                            • Explains the importance of inventory control, common shop problems, and how poor management impacts profits and operations.

                            Risks of Poor Parts Control (00:02:04) 

                            • Discusses theft, reconciliation, and the consequences of sloppy inventory practices, including lost time and overstock.

                            Just-in-Time Delivery and Lean Inventory (00:04:18) 

                            • Covers the benefits of just-in-time parts delivery, vendor relationships, and only stocking high-turnover items.

                            Parts Receiving System (00:05:13) 

                            • Describes the need for a structured process for receiving, checking, and tagging parts, and assigning responsibility.

                            Labeled Parts Bins and Organization (00:06:22) 

                            • Details the use of labeled bins for technicians, labeling procedures, and the importance of a consistent system.

                            Consumables Management (00:07:27) 

                            • Advises on weekly checks and stocking consumables based on inventory turns, not guesswor.

                            Core Management System (00:07:55) 

                            • Explains handling, labeling, and returning cores promptly to avoid lost profits and negative margin impact.

                            New Parts Returns Process (00:09:40) 

                            • Outlines steps for logging, tagging, and returning unused or incorrect parts, and tracking credits.

                            Tracking Inventory Turns as a KPI (00:10:41) 

                            • Introduces inventory turns as a key performance indicator, provides the formula, and explains optimal ranges.

                            Conclusion and Call to Action (00:11:58) 

                            • Summarizes the benefits of disciplined inventory management, offers help, and previews the next episode.

                            Final Sponsor Message and SignOff (00:12:52) 

                            • Reiterates the sponsor’s value, encourages listeners to take action, and closes the episode.

                            ​

                            Connect with Chris:

                            AutoFix-Auto Shop Coaching

                            www.autoshopcoaching.com

                            www.aftermarketradionetwork.com

                            940-400-1008

                            Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                            YouTube: https://bit.ly/3ClX0ae

                            Email Chris: chris@autofixsos.com

                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>54a91f3e-8c77-4b74-a913-2c96e86f3675Mon, 18 Aug 2025 00:15:00 -040012:00falsebonus                            Behind the Mic with Tracy Capriotto [E056] - Speak Up! Effective CommunicationBehind the Mic with Tracy Capriotto [E056] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

                            Watch Full Video Episode

                            In our Episode Today:

                            Craig O’Neill hosts his BOSS!

                            Director of Content/Producer - Tracy Capriotto, joins the podcast to discuss her communication journey - which led her to LEAD the Remarkable Results Toastmasters Club as Club President in the 2024-2025 term.

                            As the Immediate Past President, Craig invites Tracy to reflect on all she has learned by saying YES to taking a new role and stretching past her comfort zone.

                            Tracy is well known in the industry as Carm Capriotto’s daughter, but she is commonly behind the microphone, not in front of one!  

                            Listen in on the conversation as she shares experiences from early childhood when she was shy and quiet, and how her experiences being “a 3rd culture kid” shaped who she became as an adult.  (The 3rd Culture concept was discussed with Jeremy Glassco in Episode 006).

                            In this Episode:

                            • Tracy shares about her first time speaking up
                            • How Toastmasters helped build confidence
                            • How being behind the mic was a great way to find her voice
                            • How conferences help YOU build confidence (Even if you’re shy!)
                            • FORD for Small Talk (Family, Occupation, Recreation, Dreams)

                            Listeners will enjoy getting to know more about Tracy and how she makes it very clear that you don’t have to be the loudest voice in the room to have something worth saying.

                            Our WOTD for this Episode:

                            Winsome:

                            Adjective

                            Generally pleasing and engaging often because of a childlike charm and innocence

                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

                            Watch Full Video Episode

                            In our Episode Today:

                            Craig O’Neill hosts his BOSS!

                            Director of Content/Producer - Tracy Capriotto, joins the podcast to discuss her communication journey - which led her to LEAD the Remarkable Results Toastmasters Club as Club President in the 2024-2025 term.

                            As the Immediate Past President, Craig invites Tracy to reflect on all she has learned by saying YES to taking a new role and stretching past her comfort zone.

                            Tracy is well known in the industry as Carm Capriotto’s daughter, but she is commonly behind the microphone, not in front of one!  

                            Listen in on the conversation as she shares experiences from early childhood when she was shy and quiet, and how her experiences being “a 3rd culture kid” shaped who she became as an adult.  (The 3rd Culture concept was discussed with Jeremy Glassco in Episode 006).

                            In this Episode:

                            • Tracy shares about her first time speaking up
                            • How Toastmasters helped build confidence
                            • How being behind the mic was a great way to find her voice
                            • How conferences help YOU build confidence (Even if you’re shy!)
                            • FORD for Small Talk (Family, Occupation, Recreation, Dreams)

                            Listeners will enjoy getting to know more about Tracy and how she makes it very clear that you don’t have to be the loudest voice in the room to have something worth saying.

                            Our WOTD for this Episode:

                            Winsome:

                            Adjective

                            Generally pleasing and engaging often because of a childlike charm and innocence

                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            9e588d97-f192-47f7-afa4-8f292ac00c4dMon, 18 Aug 2025 00:15:00 -040055:32falsebonus                            Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]Thanks to our Partners, NAPA TRACS, and Today's Class
                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                            ]]>f3fac057-2580-42cb-99b8-6f749806b7fdFri, 15 Aug 2025 14:00:00 -040031:09falsefull446446Private Equity in Auto Repair: Threat or Opportunity for Your Shop? [E183] - Business By The NumbersPrivate Equity in Auto Repair: Threat or Opportunity for Your Shop? [E183] - Business By The NumbersThanks to our partner Promotive

                            The mega-money players have arrived—and they’re changing the game for independent auto repair shops.

                            Private equity is buying up some of the best shops in the country, often paying prices that make long-time owners’ jaws drop. But what does this mean for you—the shop owner still running your business day-to-day? Should you be worried, or is there a hidden opportunity in all this change?

                            In this episode of Business by the Numbers, Hunt Demerast, CPA at Paar Melis & Associates, breaks down what private equity really is, why they’re suddenly so interested in auto repair, and the strategies they use to buy, scale, and sell. You’ll learn not just how they operate—but what independent shop owners can borrow from their playbook to boost profitability and stay competitive.

                            What You’ll Learn:

                            (02:51) Why this episode isn’t about “how to sell”—and what it is about

                            (03:27) The number one rule when approached by private equity (and why going it alone is risky)

                            (04:42) How other industries—collision, HVAC, dealerships—have already been through this wave of consolidation

                            (08:57) The big labor rate advantage collision shops have, and why private equity thinks it can apply to repair shops

                            (11:16) The mindset difference: why private equity is only about profitable work

                            (13:50) Strength in numbers: why 80 small shops are worth far more together than apart

                            (16:10) How tire sales and bulk purchasing make their numbers work

                            (17:57) The lessons independent shops can steal from private equity’s approach

                            (20:15) The choice: build for community or build for maximum money

                            (22:27) Why a private equity buyout might actually make your life easier

                            (24:37) The two possible futures for private equity in auto repair—and which is more likely

                            If you’ve been curious, concerned, or just plain baffled by the rise of private equity in the auto repair world, this episode gives you the insider view—and the tools to prepare for what’s next.

                            Thanks to our partner Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Text Paar Melis @ 301-307-5413

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                            ]]>                            Thanks to our partner Promotive

                            The mega-money players have arrived—and they’re changing the game for independent auto repair shops.

                            Private equity is buying up some of the best shops in the country, often paying prices that make long-time owners’ jaws drop. But what does this mean for you—the shop owner still running your business day-to-day? Should you be worried, or is there a hidden opportunity in all this change?

                            In this episode of Business by the Numbers, Hunt Demerast, CPA at Paar Melis & Associates, breaks down what private equity really is, why they’re suddenly so interested in auto repair, and the strategies they use to buy, scale, and sell. You’ll learn not just how they operate—but what independent shop owners can borrow from their playbook to boost profitability and stay competitive.

                            What You’ll Learn:

                            (02:51) Why this episode isn’t about “how to sell”—and what it is about

                            (03:27) The number one rule when approached by private equity (and why going it alone is risky)

                            (04:42) How other industries—collision, HVAC, dealerships—have already been through this wave of consolidation

                            (08:57) The big labor rate advantage collision shops have, and why private equity thinks it can apply to repair shops

                            (11:16) The mindset difference: why private equity is only about profitable work

                            (13:50) Strength in numbers: why 80 small shops are worth far more together than apart

                            (16:10) How tire sales and bulk purchasing make their numbers work

                            (17:57) The lessons independent shops can steal from private equity’s approach

                            (20:15) The choice: build for community or build for maximum money

                            (22:27) Why a private equity buyout might actually make your life easier

                            (24:37) The two possible futures for private equity in auto repair—and which is more likely

                            If you’ve been curious, concerned, or just plain baffled by the rise of private equity in the auto repair world, this episode gives you the insider view—and the tools to prepare for what’s next.

                            Thanks to our partner Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Text Paar Melis @ 301-307-5413

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                            ]]>                            bc90c5cb-d43c-4e45-b541-8a39d819c9d7Thu, 14 Aug 2025 00:15:00 -040023:10falsebonus                            Paper Tigers [E197] - Automotive Field TheoryPaper Tigers [E197] - Automotive Field TheoryThanks to our Partner, NAPA Autotech Training and Pico Technology

                            Watch Full Video Episode

                            The Role of Content in the Automotive Industry

                            • Matt reflects on his own content creation (radio ads, podcasts) aimed at demystifying auto repair for customers.
                            • The importance of transparency: explaining shop practices (e.g., credit card fees, brake fluid exchanges) without vilifying other shops.

                            "Chest-Thumping" vs. Educational Content

                            • Critique of shops/technicians who create content showcasing their successes while trashing other shops.
                            • Shoutout to Oz Mechanics for focusing on excitement/problem-solving rather than tearing others down.

                            The "Paper Tiger" Phenomenon

                            • Term borrowed from martial arts: Those who "talk the talk" but can’t "walk the walk."
                            • Historically, this applied to instructors who lacked hands-on skills—now amplified by social media’s reach.
                            • Example: A shop’s viral "success story" video ignored early diagnostic clues, leading to a questionable repair path.

                            Ethical Dilemmas in Content Creation

                            • Should experts call out errors in others’ content? Risk of appearing elitist or "stealing thunder."
                            • Public vs. private feedback: Acknowledging mistakes (e.g., follow-up videos) builds trust with audiences.

                            The Power of Collaboration

                            • "Rising tides lift all boats": Success doesn’t require devaluing peers.
                            • Admitting fallibility (e.g., ScannerDanner’s approach) strengthens credibility.

                            Notable Quotes:

                            • "Pushing people down to prop yourself up is like drowning together—collaboration is survival."
                            • "Paper Tigers thrive in the spotlight but crumble under real-world scrutiny."
                            • "The motoring public doesn’t see diagnostic missteps—they just see a fixed car. But should we hide those mistakes?"
                            • "Can we check our egos at the door? Honesty and humility might just be the best marketing tools we’ve got."

                            Thanks to our Partner, NAPA Autotech Training

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Thanks to our Partner, Pico Technology

                            Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Thanks to our Partner, NAPA Autotech Training and Pico Technology

                            Watch Full Video Episode

                            The Role of Content in the Automotive Industry

                            • Matt reflects on his own content creation (radio ads, podcasts) aimed at demystifying auto repair for customers.
                            • The importance of transparency: explaining shop practices (e.g., credit card fees, brake fluid exchanges) without vilifying other shops.

                            "Chest-Thumping" vs. Educational Content

                            • Critique of shops/technicians who create content showcasing their successes while trashing other shops.
                            • Shoutout to Oz Mechanics for focusing on excitement/problem-solving rather than tearing others down.

                            The "Paper Tiger" Phenomenon

                            • Term borrowed from martial arts: Those who "talk the talk" but can’t "walk the walk."
                            • Historically, this applied to instructors who lacked hands-on skills—now amplified by social media’s reach.
                            • Example: A shop’s viral "success story" video ignored early diagnostic clues, leading to a questionable repair path.

                            Ethical Dilemmas in Content Creation

                            • Should experts call out errors in others’ content? Risk of appearing elitist or "stealing thunder."
                            • Public vs. private feedback: Acknowledging mistakes (e.g., follow-up videos) builds trust with audiences.

                            The Power of Collaboration

                            • "Rising tides lift all boats": Success doesn’t require devaluing peers.
                            • Admitting fallibility (e.g., ScannerDanner’s approach) strengthens credibility.

                            Notable Quotes:

                            • "Pushing people down to prop yourself up is like drowning together—collaboration is survival."
                            • "Paper Tigers thrive in the spotlight but crumble under real-world scrutiny."
                            • "The motoring public doesn’t see diagnostic missteps—they just see a fixed car. But should we hide those mistakes?"
                            • "Can we check our egos at the door? Honesty and humility might just be the best marketing tools we’ve got."

                            Thanks to our Partner, NAPA Autotech Training

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Thanks to our Partner, Pico Technology

                            Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            1f7ff5dc-3556-4f18-b5b2-dd9fdf4247b0Wed, 13 Aug 2025 00:15:00 -040023:30falsebonus                            Mental Fitness in Shop Crisis with Leisa Ann and Rachel Spencer [E165] - The Auto Repair Marketing PodcastMental Fitness in Shop Crisis with Leisa Ann and Rachel Spencer [E165] - The Auto Repair Marketing PodcastThanks to our Partners, Shop Boss and AppFueled

                            Let’s be real, owning a shop isn’t just about fixing cars. It’s about managing chaos, wearing 15 different hats, and staying strong through it all. And sometimes? That strength takes a serious hit.

                            In this episode, Kim goes deep with Rachel Spencer, co-owner of Spencer’s Auto Repair, and Leisa Ann from KeepMePostedToday.com, to talk about something we don’t talk about enough: mental fitness. From road construction disasters to walking across the country (literally), these two women share what it takes to keep your head in the game when life throws punch after punch.

                            Rachel opens up about the emotional toll of a car accident, staffing struggles, leadership pressure, and how practicing “the pause” helped her reset. Leisa shares powerful lessons from her 3,000-mile walk to raise mental health awareness, like how to reset your energy, build an emotional bank, and stop carrying other people’s baggage.

                            This episode is raw, practical, and filled with the kind of real-life advice you won’t get in a book. Whether you’re burned out, overwhelmed, or just need a reminder that you’re not alone, this conversation is the reset button you didn’t know you needed.

                            Thanks to our Partners, Shop Boss and AppFueled

                            This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                            AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                            How To Get In Touch With the Guest

                            Leisa Ann

                            KeepMePostedToday

                            Rachel Spencer 

                            Spencer’s Auto Care

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Plan With The Pros

                            Show Notes with Timestamps

                            • Introduction and Sponsor Acknowledgments (00:00:01) Kim introduces the podcast, guests, and topic of mental fitness; sponsor messages are shared.
                            • Guest Introductions and Background Stories (00:01:30) Kim introduces Rachel Spencer and Lisa Ann, sharing how she met each and their backgrounds.
                            • The Road Construction Crisis: Kim’s Story (00:06:55) Kim recounts her and Brian’s experience with a devastating road construction project and its impact on their business and mental health.
                            • Rachel’s Road Construction Experience (00:09:46) Rachel describes her shop’s recent road construction challenges, a car accident, and the resulting stress on her and her team.
                            • The Power of Practicing the Pause (00:11:05) Rachel discusses learning to slow down, practice gratitude, and the importance of pausing during stressful times.
                            • Sponsor Messages (00:15:07) Additional sponsor messages about shop management software and customer loyalty apps.
                            • Lisa Ann’s Cross-Country Walk and Mental Fitness (00:17:08) Lisa shares her journey walking across the country to raise awareness for mental fitness and practical self-care strategies.
                            • Making Emotional Deposits and Building Support Networks (00:22:08) Discussion on the importance of emotional support, surrounding yourself with positive people, and seeking help when in doubt.
                            • The Value of Community and Coaching Groups (00:23:42) Kim and Rachel emphasize not facing struggles alone, the value of industry groups, coaching, and personal connections.
                            • Physical Movement and Mental Fitness (00:28:41) The hosts and guests discuss the role of physical activity, personal routines, and self-care in maintaining mental fitness.
                            • Personal Routines for Mental Health (00:33:35) Kim, Rachel, and Lisa share their daily routines and strategies for finding peace, including massages, early mornings, and music.
                            • Men’s Mental Health and Building Friendships (00:37:33) The conversation shifts to men’s mental health, the importance of intentional friendships, and differences in coping styles.
                            • Social Media and Comparison Traps (00:41:49) Rachel and Lisa discuss the negative impact of social media on mental health and the importance of focusing on your own journey.
                            • Maintaining Mental Fitness Through Crisis (00:44:14) The group summarizes key takeaways for maintaining mental fitness during business crises and the importance of sharing struggles.
                            • Closing Remarks and Event Promotion (00:46:33) Kim and guests share contact info, encourage reviews, and promote the upcoming “Plan with the Pros” workshop.
                            • Podcast Outro (00:49:04) Standard outro with information on where to find the podcast and connect with the hosts.

                            How To Get In Touch

                            Join The Auto Repair Marketing Mastermind Group on Facebook

                            Meet The Pros

                            Follow SMP on Facebook

                            Follow SMP on Instagram

                            Get The Ultimate Guide to Auto Repair Shop Marketing Book

                            Email Us Podcast Questions or Topics 

                            Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            ]]>                            Thanks to our Partners, Shop Boss and AppFueled

                            Let’s be real, owning a shop isn’t just about fixing cars. It’s about managing chaos, wearing 15 different hats, and staying strong through it all. And sometimes? That strength takes a serious hit.

                            In this episode, Kim goes deep with Rachel Spencer, co-owner of Spencer’s Auto Repair, and Leisa Ann from KeepMePostedToday.com, to talk about something we don’t talk about enough: mental fitness. From road construction disasters to walking across the country (literally), these two women share what it takes to keep your head in the game when life throws punch after punch.

                            Rachel opens up about the emotional toll of a car accident, staffing struggles, leadership pressure, and how practicing “the pause” helped her reset. Leisa shares powerful lessons from her 3,000-mile walk to raise mental health awareness, like how to reset your energy, build an emotional bank, and stop carrying other people’s baggage.

                            This episode is raw, practical, and filled with the kind of real-life advice you won’t get in a book. Whether you’re burned out, overwhelmed, or just need a reminder that you’re not alone, this conversation is the reset button you didn’t know you needed.

                            Thanks to our Partners, Shop Boss and AppFueled

                            This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                            AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                            How To Get In Touch With the Guest

                            Leisa Ann

                            KeepMePostedToday

                            Rachel Spencer 

                            Spencer’s Auto Care

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Plan With The Pros

                            Show Notes with Timestamps

                            • Introduction and Sponsor Acknowledgments (00:00:01) Kim introduces the podcast, guests, and topic of mental fitness; sponsor messages are shared.
                            • Guest Introductions and Background Stories (00:01:30) Kim introduces Rachel Spencer and Lisa Ann, sharing how she met each and their backgrounds.
                            • The Road Construction Crisis: Kim’s Story (00:06:55) Kim recounts her and Brian’s experience with a devastating road construction project and its impact on their business and mental health.
                            • Rachel’s Road Construction Experience (00:09:46) Rachel describes her shop’s recent road construction challenges, a car accident, and the resulting stress on her and her team.
                            • The Power of Practicing the Pause (00:11:05) Rachel discusses learning to slow down, practice gratitude, and the importance of pausing during stressful times.
                            • Sponsor Messages (00:15:07) Additional sponsor messages about shop management software and customer loyalty apps.
                            • Lisa Ann’s Cross-Country Walk and Mental Fitness (00:17:08) Lisa shares her journey walking across the country to raise awareness for mental fitness and practical self-care strategies.
                            • Making Emotional Deposits and Building Support Networks (00:22:08) Discussion on the importance of emotional support, surrounding yourself with positive people, and seeking help when in doubt.
                            • The Value of Community and Coaching Groups (00:23:42) Kim and Rachel emphasize not facing struggles alone, the value of industry groups, coaching, and personal connections.
                            • Physical Movement and Mental Fitness (00:28:41) The hosts and guests discuss the role of physical activity, personal routines, and self-care in maintaining mental fitness.
                            • Personal Routines for Mental Health (00:33:35) Kim, Rachel, and Lisa share their daily routines and strategies for finding peace, including massages, early mornings, and music.
                            • Men’s Mental Health and Building Friendships (00:37:33) The conversation shifts to men’s mental health, the importance of intentional friendships, and differences in coping styles.
                            • Social Media and Comparison Traps (00:41:49) Rachel and Lisa discuss the negative impact of social media on mental health and the importance of focusing on your own journey.
                            • Maintaining Mental Fitness Through Crisis (00:44:14) The group summarizes key takeaways for maintaining mental fitness during business crises and the importance of sharing struggles.
                            • Closing Remarks and Event Promotion (00:46:33) Kim and guests share contact info, encourage reviews, and promote the upcoming “Plan with the Pros” workshop.
                            • Podcast Outro (00:49:04) Standard outro with information on where to find the podcast and connect with the hosts.

                            How To Get In Touch

                            Join The Auto Repair Marketing Mastermind Group on Facebook

                            Meet The Pros

                            Follow SMP on Facebook

                            Follow SMP on Instagram

                            Get The Ultimate Guide to Auto Repair Shop Marketing Book

                            Email Us Podcast Questions or Topics 

                            Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            ]]>                            c7427703-7dbe-4df0-89b8-8d9fb8e7b04bWed, 13 Aug 2025 00:15:00 -040049:24falsebonus                            Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                            Dan Malloy unveils a game-changing tool for your client advocates: the practice bot. Discover how this innovative AI-powered system is transforming sales training and driving unprecedented success on the service counter.

                            Here’s what you’ll learn: - Orchestrate Sales Success: Learn how to get your entire team, your "orchestra of client advocates," to "sing the same song" in unison, reflecting your business's unique vision and culture in every customer interaction. - Develop "Muscle Memory" for the Counter: Just like professional musicians or athletes, your service advisors need "muscle memory" to confidently handle customer conversations. Discover how daily, consistent practice with a bot can make effective communication feel natural. - Conquer the Price Shopper: Understand the "killer" impact price shoppers have on closing rates (e.g., dropping from 81% to 42% for oil changes, or 35% to 17% for tires). Learn how the practice bot and Dan Malloy’s approach equip your team to handle these crucial conversations without immediately giving a price. - Embrace AI for Data-Driven Growth: Explore how AI goes beyond traditional "keyword spotting" to analyze calls, score performance automatically, and provide invaluable "language KPIs." Understand how this data on communication directly drives your traditional business KPIs and profitability. - Mandate Daily Practice: Learn why the best companies are making bot practice mandatory, just like opening the store or running batting cages, and how it fosters a high-level, professional team.

                            Dan Molloy, Molloy Business Development Group. Dan’s previous episodes HERE Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                    ]]>                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                            Dan Malloy unveils a game-changing tool for your client advocates: the practice bot. Discover how this innovative AI-powered system is transforming sales training and driving unprecedented success on the service counter.

                            Here’s what you’ll learn: - Orchestrate Sales Success: Learn how to get your entire team, your "orchestra of client advocates," to "sing the same song" in unison, reflecting your business's unique vision and culture in every customer interaction. - Develop "Muscle Memory" for the Counter: Just like professional musicians or athletes, your service advisors need "muscle memory" to confidently handle customer conversations. Discover how daily, consistent practice with a bot can make effective communication feel natural. - Conquer the Price Shopper: Understand the "killer" impact price shoppers have on closing rates (e.g., dropping from 81% to 42% for oil changes, or 35% to 17% for tires). Learn how the practice bot and Dan Malloy’s approach equip your team to handle these crucial conversations without immediately giving a price. - Embrace AI for Data-Driven Growth: Explore how AI goes beyond traditional "keyword spotting" to analyze calls, score performance automatically, and provide invaluable "language KPIs." Understand how this data on communication directly drives your traditional business KPIs and profitability. - Mandate Daily Practice: Learn why the best companies are making bot practice mandatory, just like opening the store or running batting cages, and how it fosters a high-level, professional team.

                            Dan Molloy, Molloy Business Development Group. Dan’s previous episodes HERE Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                    ]]>                            ab06a0d1-db2e-4600-8c57-bf7b577d14d3Tue, 12 Aug 2025 00:15:00 -040037:49falsefull10521052                            The Wire, The Visits, and The Elite [E220] - Chris Cotton Weekly BlitzThe Wire, The Visits, and The Elite [E220] - Chris Cotton Weekly BlitzVisit https://ShopMarketingPros.com/chris  to partner with a team that  understands your business. Because every great shop deserves marketing 

                            that’s just as great. 

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: 

                            https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                            ​In this episode, Coach Chris Cotton delivers a heartfelt message to repair shop owners about the value of time and the pursuit of excellence. Reflecting on a powerful metaphor of a dwindling spool of wire, Chris urges listeners to be present with loved ones and intentional in their leadership. He reminds shop owners that every moment is precious and encourages them to invest their time wisely—both at work and at home. Chris challenges shop owners to strive for “elite” standards, emphasizing the importance of building strong, positive cultures within their teams, serving their communities with integrity, and leading with genuine care and compassion. He shares actionable insights on how to foster an environment where employees feel valued and customers become loyal advocates. Chris also highlights Shop Marketing Pros as a trusted marketing partner, recommending their expertise to help shops grow their brand and reach more customers. Tune in for motivation to make every moment and every effort in your business truly count, and walk away inspired to elevate your leadership, strengthen your relationships, and leave a lasting impact on your shop and your community.

                            ​Sponsor Introduction (00:00:14)

                            • Coach Chris introduces Shop Marketing Pros and their services for auto repair shops.

                            Episode Change of Plans (00:01:11)

                            • Chris explains the episode will be a break from the usual series to discuss recent personal reflections.

                            The Wire: The Finite Nature of Time (00:02:07)

                            • Chris describes a video about a man with a spool of wire, symbolizing the limited time we have in life.

                            Being Present and Listening (00:04:02)

                            • Reflection on the importance of listening, being present, and not dismissing others’ feelings or moments.

                            Measuring Life in Visits (00:04:58)

                            • Chris discusses how he now measures time by visits with loved ones, emphasizing intentionality and presence.

                            The Elite Mindset (00:07:17)

                            • Inspired by a friend’s text, Chris encourages striving for excellence and being “elite” in all areas of life.

                            Being Elite as a Shop Owner and Leader (00:08:14)

                            • Advice for auto repair shop owners on building elite businesses, cultures, and communities.

                            Call to Action & Closing (00:10:08)

                            • Chris urges listeners to share the message, stay elite, and gives a final sponsor shoutout and farewell.

                            To listen to more episodes, make sure and go over to iTunes and or Spotify.

                            Don't forget to rate and review us!

                            Connect with Chris:

                            AutoFix-Auto Shop Coaching

                            www.autoshopcoaching.com

                            www.aftermarketradionetwork.com

                            940-400-1008

                            Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                            YouTube: https://bit.ly/3ClX0ae

                            Email Chris: chris@autofixsos.com

                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.


                            #autofixautoshopcoaching

                             #autofixbeautofixing #autoshopprofits #autoshopprofit 

                            #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

                            #autorepairshopcoaching #autorepairshopconsulting 

                            #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

                            #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

                            #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            Visit https://ShopMarketingPros.com/chris  to partner with a team that  understands your business. Because every great shop deserves marketing 

                            that’s just as great. 

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: 

                            https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                            ​In this episode, Coach Chris Cotton delivers a heartfelt message to repair shop owners about the value of time and the pursuit of excellence. Reflecting on a powerful metaphor of a dwindling spool of wire, Chris urges listeners to be present with loved ones and intentional in their leadership. He reminds shop owners that every moment is precious and encourages them to invest their time wisely—both at work and at home. Chris challenges shop owners to strive for “elite” standards, emphasizing the importance of building strong, positive cultures within their teams, serving their communities with integrity, and leading with genuine care and compassion. He shares actionable insights on how to foster an environment where employees feel valued and customers become loyal advocates. Chris also highlights Shop Marketing Pros as a trusted marketing partner, recommending their expertise to help shops grow their brand and reach more customers. Tune in for motivation to make every moment and every effort in your business truly count, and walk away inspired to elevate your leadership, strengthen your relationships, and leave a lasting impact on your shop and your community.

                            ​Sponsor Introduction (00:00:14)

                            • Coach Chris introduces Shop Marketing Pros and their services for auto repair shops.

                            Episode Change of Plans (00:01:11)

                            • Chris explains the episode will be a break from the usual series to discuss recent personal reflections.

                            The Wire: The Finite Nature of Time (00:02:07)

                            • Chris describes a video about a man with a spool of wire, symbolizing the limited time we have in life.

                            Being Present and Listening (00:04:02)

                            • Reflection on the importance of listening, being present, and not dismissing others’ feelings or moments.

                            Measuring Life in Visits (00:04:58)

                            • Chris discusses how he now measures time by visits with loved ones, emphasizing intentionality and presence.

                            The Elite Mindset (00:07:17)

                            • Inspired by a friend’s text, Chris encourages striving for excellence and being “elite” in all areas of life.

                            Being Elite as a Shop Owner and Leader (00:08:14)

                            • Advice for auto repair shop owners on building elite businesses, cultures, and communities.

                            Call to Action & Closing (00:10:08)

                            • Chris urges listeners to share the message, stay elite, and gives a final sponsor shoutout and farewell.

                            To listen to more episodes, make sure and go over to iTunes and or Spotify.

                            Don't forget to rate and review us!

                            Connect with Chris:

                            AutoFix-Auto Shop Coaching

                            www.autoshopcoaching.com

                            www.aftermarketradionetwork.com

                            940-400-1008

                            Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                            YouTube: https://bit.ly/3ClX0ae

                            Email Chris: chris@autofixsos.com

                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.


                            #autofixautoshopcoaching

                             #autofixbeautofixing #autoshopprofits #autoshopprofit 

                            #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

                            #autorepairshopcoaching #autorepairshopconsulting 

                            #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

                            #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

                            #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            33f84e7c-6d04-425f-b531-e065385b0134Mon, 11 Aug 2025 00:15:00 -040009:50falsebonus                            By Design: Shutting Down a Stream - Starting New Ones [E55] - Speak Up! Effective CommunicationBy Design: Shutting Down a Stream - Starting New Ones [E55] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

                            Watch Full Video Episode

                            On this show, we talk about communication and leadership skills - and well, sometimes I just have something to say, pulling from recent experiences that I hope will help or inspire you on your journey - because it’s helped me on mine.

                            If you’ve caught on to some of my themes these past few months, you’ll notice that I have spent a lot of time discussing distractions, attention, and the importance of being present for those we are with. 

                            These musings are interspersed with some immediately practical topics related to the automotive aftermarket - and all of it is seasoned with some communication strategies applicable to just about anyone.

                            You’ll have heard me say that sometimes it can be extraordinarily difficult to hear our own thoughts, or the positive (usually softer) voices in our lives, or especially difficult - respecting the gentle tuggings on our soul- those unseen nudges that urge us forward into greater refinement. 

                            Our world hasn’t made noticing such things easier - and I’ve been seeing a repetitive theme in my readings as of late regarding the negative impacts of technology.  What astonishes me though - is how the things I’ve been paying attention to take a long time to make sense, and once they do - suddenly you are making connections just about everywhere you go-  like you suddenly realized there is a song playing that describes your journey.

                            I’ll tell you now - this episode's story ends with me taking the next logical step to my ‘Irish goodbye” on Facebook (An Irish goodbye is when you don’t say anything about leaving… but just leave). That next step was deleting my account.  (it takes 30 days I guess they want you to have time to change your mind).

                            The episode begins with an  “Educational minute” I delivered to my local toastmasters club (actually 5 minutes) - and while that speech ended with some advice on notifications (akin to what I described you you in Episode 39: The War Against Notifications - this episode will end… well I just told you how it ends - listen to see how I got here.

                            Our WOTD

                            Puerile -

                            Adjective

                            Childish or silly:

                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

                            Watch Full Video Episode

                            On this show, we talk about communication and leadership skills - and well, sometimes I just have something to say, pulling from recent experiences that I hope will help or inspire you on your journey - because it’s helped me on mine.

                            If you’ve caught on to some of my themes these past few months, you’ll notice that I have spent a lot of time discussing distractions, attention, and the importance of being present for those we are with. 

                            These musings are interspersed with some immediately practical topics related to the automotive aftermarket - and all of it is seasoned with some communication strategies applicable to just about anyone.

                            You’ll have heard me say that sometimes it can be extraordinarily difficult to hear our own thoughts, or the positive (usually softer) voices in our lives, or especially difficult - respecting the gentle tuggings on our soul- those unseen nudges that urge us forward into greater refinement. 

                            Our world hasn’t made noticing such things easier - and I’ve been seeing a repetitive theme in my readings as of late regarding the negative impacts of technology.  What astonishes me though - is how the things I’ve been paying attention to take a long time to make sense, and once they do - suddenly you are making connections just about everywhere you go-  like you suddenly realized there is a song playing that describes your journey.

                            I’ll tell you now - this episode's story ends with me taking the next logical step to my ‘Irish goodbye” on Facebook (An Irish goodbye is when you don’t say anything about leaving… but just leave). That next step was deleting my account.  (it takes 30 days I guess they want you to have time to change your mind).

                            The episode begins with an  “Educational minute” I delivered to my local toastmasters club (actually 5 minutes) - and while that speech ended with some advice on notifications (akin to what I described you you in Episode 39: The War Against Notifications - this episode will end… well I just told you how it ends - listen to see how I got here.

                            Our WOTD

                            Puerile -

                            Adjective

                            Childish or silly:

                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            f9ecde8e-1541-4ffd-b04d-d5483522a174Mon, 11 Aug 2025 00:15:00 -040028:19falsebonus                            People 101: Why Soft Skills Drive Hard Results [THA 445]People 101: Why Soft Skills Drive Hard Results [THA 445]Thanks to our Partners, NAPA TRACS, and Today's Class
                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                            • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                            • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                            • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                            • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                            • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                            • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                            • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                            • Follow on X: https://twitter.com/RResultsBiz
                            • Visit the Website: https://remarkableresults.biz/
                            • Join our Insider List: https://remarkableresults.biz/insider
                            • All books mentioned on our podcasts: https://remarkableresults.biz/books
                            • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                            • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                            • Special episode collections: https://remarkableresults.biz/collections
                            • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                            • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                            • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                            • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                            • Thanks to our Partners, NAPA TRACS, and Today's Class
                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                              ]]>                              f29f2b35-28cf-4fd6-aa5d-416cc492fdc2Fri, 08 Aug 2025 14:00:00 -040039:23falsefull445445The ROI Wake-Up Call: Why Most Auto Shops Are Measuring It All Wrong [E182] - Business By The NumbersThe ROI Wake-Up Call: Why Most Auto Shops Are Measuring It All Wrong [E182] - Business By The NumbersThanks to our partner Promotive

                              Still judging your advertising budget by a percent of sales? Thinking of buying an alignment rack or even an entire shop? What about paying down that 2.75% mortgage? Hunt is here to challenge your assumptions and break down how ROI—Return on Investment—should guide every major decision you make.

                              In this week’s episode, Hunt pulls back the curtain on the real math behind smart business moves and how most shop owners are getting it wrong by focusing on emotion over numbers. Whether it’s marketing spend, new equipment, or business expansion, he explains how to look at your return like an investor—not just a technician with a calculator.

                              What You’ll Learn:

                              Understanding ROI Beyond the Buzzword

                              (01:16) Why ROI is more than just an acronym—it’s your business’s compass

                              (03:42) What advertising, buying equipment, and paying debt all have in common

                              (06:05) Why emotion-based decisions are costing you real money

                              Advertising ROI: The Most Misunderstood Metric

                              (06:55) The #1 mistake shops make when evaluating ad spend

                              (08:15) Why 3–6% of sales is a misleading metric

                              (10:37) Why gross profit—not sales—is the number that matters

                              (13:02) What a 100% ROI looks like—and why you might be underspending

                              Buying Equipment: A Smarter Way to Evaluate Big Purchases

                              (16:16) The alignment rack ROI breakdown every shop owner should run

                              (17:56) How many alignments you need to break even (and why it’s not enough)

                              (20:23) When optimism becomes a liability in ROI math

                              (22:11) What to do when the ROI is at 0%

                              Buying or Selling a Shop: The ROI Lens That Reveals Everything

                              (23:26) Why auto repair shops are sold based on profit—not top-line sales

                              (24:02) Two shops, same price—one makes 3X more: which would you buy?

                              (26:13) How bad ROI ruins family buyouts (and what to do instead)

                              Paying Off Debt: When It’s Smart—and When It’s Not

                              (29:41) Why paying off your credit card could earn you 24% overnight

                              (31:49) The 2.75% mortgage myth—when being debt-free costs you more

                              (34:07) Why cash beats being debt-free (almost) every time

                              (35:26) The lease payoff trap no one warns you about

                              Thanks to our partner Promotive

                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                              Visit us Online: www.paarmelis.com

                              Email Hunt: podcast@paarmelis.com

                              Text Paar Melis @ 301-307-5413

                              Download a Copy of My Books Here:


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                              ]]>                              Thanks to our partner Promotive

                              Still judging your advertising budget by a percent of sales? Thinking of buying an alignment rack or even an entire shop? What about paying down that 2.75% mortgage? Hunt is here to challenge your assumptions and break down how ROI—Return on Investment—should guide every major decision you make.

                              In this week’s episode, Hunt pulls back the curtain on the real math behind smart business moves and how most shop owners are getting it wrong by focusing on emotion over numbers. Whether it’s marketing spend, new equipment, or business expansion, he explains how to look at your return like an investor—not just a technician with a calculator.

                              What You’ll Learn:

                              Understanding ROI Beyond the Buzzword

                              (01:16) Why ROI is more than just an acronym—it’s your business’s compass

                              (03:42) What advertising, buying equipment, and paying debt all have in common

                              (06:05) Why emotion-based decisions are costing you real money

                              Advertising ROI: The Most Misunderstood Metric

                              (06:55) The #1 mistake shops make when evaluating ad spend

                              (08:15) Why 3–6% of sales is a misleading metric

                              (10:37) Why gross profit—not sales—is the number that matters

                              (13:02) What a 100% ROI looks like—and why you might be underspending

                              Buying Equipment: A Smarter Way to Evaluate Big Purchases

                              (16:16) The alignment rack ROI breakdown every shop owner should run

                              (17:56) How many alignments you need to break even (and why it’s not enough)

                              (20:23) When optimism becomes a liability in ROI math

                              (22:11) What to do when the ROI is at 0%

                              Buying or Selling a Shop: The ROI Lens That Reveals Everything

                              (23:26) Why auto repair shops are sold based on profit—not top-line sales

                              (24:02) Two shops, same price—one makes 3X more: which would you buy?

                              (26:13) How bad ROI ruins family buyouts (and what to do instead)

                              Paying Off Debt: When It’s Smart—and When It’s Not

                              (29:41) Why paying off your credit card could earn you 24% overnight

                              (31:49) The 2.75% mortgage myth—when being debt-free costs you more

                              (34:07) Why cash beats being debt-free (almost) every time

                              (35:26) The lease payoff trap no one warns you about

                              Thanks to our partner Promotive

                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                              Visit us Online: www.paarmelis.com

                              Email Hunt: podcast@paarmelis.com

                              Text Paar Melis @ 301-307-5413

                              Download a Copy of My Books Here:


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                              ]]>                              9b39141f-3675-4b43-b884-5b3a25e99f11Thu, 07 Aug 2025 00:15:00 -040033:14falsebonus                              No One's Anger Starts at 100 [E196] - Automotive Field TheoryNo One's Anger Starts at 100 [E196] - Automotive Field TheoryThanks to our Partner, NAPA Autotech Training and Pico Technology

                              Watch Full Video Episode

                              Key Discussion Points:

                              Two Types of Angry People

                              • Explosive: Outwardly aggressive (e.g., yelling at a cashier).
                              • Implosive: Bottled-up anger that can lead to extreme reactions (e.g., the quiet cashier who "snaps").

                              No One Starts at 100% Anger

                              • Anger escalates in stages—people don’t go from 0 to 100 instantly.
                              • Triggers (work stress, home life, past trauma) compound over time.

                              Personal Reflection: Parenting & ADHD

                              • Matt shares struggles with his son’s ADHD and his own reactive anger.
                              • Realization: Frustration often stemmed from unrealistic expectations, not the child’s behavior.
                              • Lesson: Awareness is key—but applying knowledge is harder than reciting it.

                              Handling Anger in the Workplace

                              • For Leaders/Co-workers:
                              • Approach outbursts with curiosity, not defensiveness.
                              • Validate feelings without justifying bad behavior.
                              • Ask: "What else is going on?" (e.g., home stress, financial fears).
                              • For Customers:
                              • High-conflict clients may already be at "50%" before they walk in.
                              • Respond with calm energy, active listening, and empathy.
                              • Example: "I understand why you’re scared. It’s hard to trust when you’re unsure."

                              De-escalation Tactics

                              • Mirroring: Match the energy level you want (e.g., stay calm to diffuse rage).
                              • Validation: Acknowledge emotions without agreeing to unreasonable demands.
                              • Safety First: Remove yourself or others if the situation escalates dangerously.

                              Why This Matters in the Aftermarket

                              • Most customer outbursts are rooted in fear (e.g., being ripped off, losing control).
                              • A thoughtful response can turn a raging customer into a loyal one—or reveal irreconcilable differences.

                              Thanks to our Partner, NAPA Autotech Training

                              NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                              Thanks to our Partner, Pico Technology

                              Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

                              Contact Information


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                              ]]>                              Thanks to our Partner, NAPA Autotech Training and Pico Technology

                              Watch Full Video Episode

                              Key Discussion Points:

                              Two Types of Angry People

                              • Explosive: Outwardly aggressive (e.g., yelling at a cashier).
                              • Implosive: Bottled-up anger that can lead to extreme reactions (e.g., the quiet cashier who "snaps").

                              No One Starts at 100% Anger

                              • Anger escalates in stages—people don’t go from 0 to 100 instantly.
                              • Triggers (work stress, home life, past trauma) compound over time.

                              Personal Reflection: Parenting & ADHD

                              • Matt shares struggles with his son’s ADHD and his own reactive anger.
                              • Realization: Frustration often stemmed from unrealistic expectations, not the child’s behavior.
                              • Lesson: Awareness is key—but applying knowledge is harder than reciting it.

                              Handling Anger in the Workplace

                              • For Leaders/Co-workers:
                              • Approach outbursts with curiosity, not defensiveness.
                              • Validate feelings without justifying bad behavior.
                              • Ask: "What else is going on?" (e.g., home stress, financial fears).
                              • For Customers:
                              • High-conflict clients may already be at "50%" before they walk in.
                              • Respond with calm energy, active listening, and empathy.
                              • Example: "I understand why you’re scared. It’s hard to trust when you’re unsure."

                              De-escalation Tactics

                              • Mirroring: Match the energy level you want (e.g., stay calm to diffuse rage).
                              • Validation: Acknowledge emotions without agreeing to unreasonable demands.
                              • Safety First: Remove yourself or others if the situation escalates dangerously.

                              Why This Matters in the Aftermarket

                              • Most customer outbursts are rooted in fear (e.g., being ripped off, losing control).
                              • A thoughtful response can turn a raging customer into a loyal one—or reveal irreconcilable differences.

                              Thanks to our Partner, NAPA Autotech Training

                              NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                              Thanks to our Partner, Pico Technology

                              Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Pinpoint faults in sensors, wiring, and components with unmatched accuracy. Visit PicoAuto.com and revolutionize your diagnostics today! 

                              Contact Information


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                              ]]>                              21f6df10-85ad-442d-8b25-5d614f742af7Wed, 06 Aug 2025 00:15:00 -040020:04falsebonus                              Car Giveaways and Community Involvement with Chris Luoma [E164] - The Auto Repair Marketing PodcastCar Giveaways and Community Involvement with Chris Luoma [E164] - The Auto Repair Marketing PodcastThanks to our Partners, Shop Boss and AppFueled

                              When it comes to community involvement, some shops talk about it and others just do it. In this episode, I sit down with Chris Luoma, third-generation owner of Jerry’s Automotive in Lansing, Michigan, to talk about what it looks like to give back with heart.

                              From car giveaways to Toys for Tots, Chris shares how giving back has become more than just a marketing tactic; it’s part of his shop’s DNA. We talk about the humble beginnings of this family-run business, what inspired their vehicle donation program, and how they’ve given away five cars (and counting) to people who truly needed a hand up.

                              Chris walks us through the process of acquiring and fixing the vehicles, how they choose recipients, what the response has been like, and how it’s created a stronger bond between his shop and the community. You’ll also hear how local news coverage, Facebook engagement, and a little creativity have helped grow their reach, without needing a huge marketing budget.

                              This episode isn’t just about cars. It’s about impact. It’s about showing up for your town, doing something that matters, and watching how it all comes back to you in ways you can’t always track but can always feel

                              This episode is sponsored by Shop Boss. Shop Management software that works the way you need it to right out of the box. 

                              Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                              How To Get In Touch With the Guest

                              Chris Luoma

                              Jerry’s Automotive

                              Lagniappe (Books, Links, Other Podcasts, etc)

                              News Coverage of Vehicle Giveaway

                              Show Notes with Timestamps

                              • Introduction and Guest Welcome (00:00:10) Brian introduces Chris Loma, outlines the episode’s focus on community involvement and vehicle giveaways.
                              • Shop History and Legacy (00:02:26) Chris shares Jeffries Automotive’s 55+ year history, family ownership, and shop evolution.
                              • Long-Term Staff and Team (00:03:59) Discussion about long-term employees, technician shortage, and the value of a strong team.
                              • Origins of Community Involvement (00:04:41) Chris explains how giving back became a core value, inspired by his grandfather’s philosophy.
                              • Charitable Activities Overview (00:05:30) Overview of shop’s charitable work: Toys for Tots, veterans, VFW, and car giveaways.
                              • Shop Decor and Local Identity (00:06:01) Conversation about the shop’s old trucks, their use in community events, and as shop decor.
                              • Choosing Causes to Support (00:07:02) Chris discusses how they select which causes to support and the challenges of choosing recipients.
                              • Other Community Involvement (00:08:03) Support for local VFW, Little League, high school sports, churches, and plans for more involvement.
                              • ROI and Motivation for Giving Back (00:09:24) Brian and Chris discuss the intangible returns of community involvement versus trackable ROI.
                              • Sponsor Messages (00:11:46) Mid-episode sponsor advertisements for Shop Boss and App Fueled.
                              • Vehicle Giveaway Program Details (00:13:17) Chris details the car giveaway program: how it started, how cars are sourced, and the process.
                              • Lessons Learned from Giveaways (00:15:25) Stories about specific vehicles given away, repairs needed, and lessons learned from the process.
                              • Team Involvement and Effort (00:16:11) How the whole shop team contributes time and effort to the vehicle giveaway.
                              • Advice for Other Shop Owners (00:16:44) Tips for other shop owners considering a giveaway: vehicle selection, budgeting, and patience.
                              • Giveaway Selection Process (00:17:56) How recipients are chosen, use of social media, essay submissions, and the impact of video promotion.
                              • Media Coverage and Publicity (00:19:53) Local news coverage of the giveaways and its effect on shop visibility and SEO.
                              • Targeting Specific Groups (00:20:40) Occasionally focusing giveaways on specific groups like veterans, with plans for first responders.
                              • Selection and Team Involvement Improvements (00:21:31) Current process for choosing winners and plans to involve more staff in decision-making.
                              • Promoting the Giveaway and Winners (00:22:26) How the shop documents and shares the giveaway, balancing publicity with humility.
                              • Community Recognition and Impact (00:23:30) Growing reputation for giveaways, increased inquiries, and evolving community impact.
                              • Advice for Getting Started (00:24:04) Chris’s advice for shops starting community involvement, suggesting Toys for Tots as an entry point.
                              • Creative Community Giving Ideas (00:25:16) Other ideas for giving back: school supplies, sports equipment, and finding your own passion project.
                              • Emotional Impact of Giving (00:26:07) Chris reflects on the lasting emotional rewards of helping others through these programs.
                              • Closing and Future Topics (00:26:16) Brian thanks Chris, hints at future episodes on video marketing, and closes the show.

                              How To Get In Touch

                              Join The Auto Repair Marketing Mastermind Group on Facebook

                              Meet The Pros

                              Follow SMP on Facebook

                              Follow SMP on Instagram

                              Get The Ultimate Guide to Auto Repair Shop Marketing Book

                              Email Us Podcast Questions or Topics

                              Thanks to our Partners, Shop Boss and AppFueled

                              This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                              AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                              Aftermarket Radio Network

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics]]>Thanks to our Partners, Shop Boss and AppFueled

                              When it comes to community involvement, some shops talk about it and others just do it. In this episode, I sit down with Chris Luoma, third-generation owner of Jerry’s Automotive in Lansing, Michigan, to talk about what it looks like to give back with heart.

                              From car giveaways to Toys for Tots, Chris shares how giving back has become more than just a marketing tactic; it’s part of his shop’s DNA. We talk about the humble beginnings of this family-run business, what inspired their vehicle donation program, and how they’ve given away five cars (and counting) to people who truly needed a hand up.

                              Chris walks us through the process of acquiring and fixing the vehicles, how they choose recipients, what the response has been like, and how it’s created a stronger bond between his shop and the community. You’ll also hear how local news coverage, Facebook engagement, and a little creativity have helped grow their reach, without needing a huge marketing budget.

                              This episode isn’t just about cars. It’s about impact. It’s about showing up for your town, doing something that matters, and watching how it all comes back to you in ways you can’t always track but can always feel

                              This episode is sponsored by Shop Boss. Shop Management software that works the way you need it to right out of the box. 

                              Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                              How To Get In Touch With the Guest

                              Chris Luoma

                              Jerry’s Automotive

                              Lagniappe (Books, Links, Other Podcasts, etc)

                              News Coverage of Vehicle Giveaway

                              Show Notes with Timestamps

                              • Introduction and Guest Welcome (00:00:10) Brian introduces Chris Loma, outlines the episode’s focus on community involvement and vehicle giveaways.
                              • Shop History and Legacy (00:02:26) Chris shares Jeffries Automotive’s 55+ year history, family ownership, and shop evolution.
                              • Long-Term Staff and Team (00:03:59) Discussion about long-term employees, technician shortage, and the value of a strong team.
                              • Origins of Community Involvement (00:04:41) Chris explains how giving back became a core value, inspired by his grandfather’s philosophy.
                              • Charitable Activities Overview (00:05:30) Overview of shop’s charitable work: Toys for Tots, veterans, VFW, and car giveaways.
                              • Shop Decor and Local Identity (00:06:01) Conversation about the shop’s old trucks, their use in community events, and as shop decor.
                              • Choosing Causes to Support (00:07:02) Chris discusses how they select which causes to support and the challenges of choosing recipients.
                              • Other Community Involvement (00:08:03) Support for local VFW, Little League, high school sports, churches, and plans for more involvement.
                              • ROI and Motivation for Giving Back (00:09:24) Brian and Chris discuss the intangible returns of community involvement versus trackable ROI.
                              • Sponsor Messages (00:11:46) Mid-episode sponsor advertisements for Shop Boss and App Fueled.
                              • Vehicle Giveaway Program Details (00:13:17) Chris details the car giveaway program: how it started, how cars are sourced, and the process.
                              • Lessons Learned from Giveaways (00:15:25) Stories about specific vehicles given away, repairs needed, and lessons learned from the process.
                              • Team Involvement and Effort (00:16:11) How the whole shop team contributes time and effort to the vehicle giveaway.
                              • Advice for Other Shop Owners (00:16:44) Tips for other shop owners considering a giveaway: vehicle selection, budgeting, and patience.
                              • Giveaway Selection Process (00:17:56) How recipients are chosen, use of social media, essay submissions, and the impact of video promotion.
                              • Media Coverage and Publicity (00:19:53) Local news coverage of the giveaways and its effect on shop visibility and SEO.
                              • Targeting Specific Groups (00:20:40) Occasionally focusing giveaways on specific groups like veterans, with plans for first responders.
                              • Selection and Team Involvement Improvements (00:21:31) Current process for choosing winners and plans to involve more staff in decision-making.
                              • Promoting the Giveaway and Winners (00:22:26) How the shop documents and shares the giveaway, balancing publicity with humility.
                              • Community Recognition and Impact (00:23:30) Growing reputation for giveaways, increased inquiries, and evolving community impact.
                              • Advice for Getting Started (00:24:04) Chris’s advice for shops starting community involvement, suggesting Toys for Tots as an entry point.
                              • Creative Community Giving Ideas (00:25:16) Other ideas for giving back: school supplies, sports equipment, and finding your own passion project.
                              • Emotional Impact of Giving (00:26:07) Chris reflects on the lasting emotional rewards of helping others through these programs.
                              • Closing and Future Topics (00:26:16) Brian thanks Chris, hints at future episodes on video marketing, and closes the show.

                              How To Get In Touch

                              Join The Auto Repair Marketing Mastermind Group on Facebook

                              Meet The Pros

                              Follow SMP on Facebook

                              Follow SMP on Instagram

                              Get The Ultimate Guide to Auto Repair Shop Marketing Book

                              Email Us Podcast Questions or Topics

                              Thanks to our Partners, Shop Boss and AppFueled

                              This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                              AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                              Aftermarket Radio Network

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                              ]]>0696d783-cd6d-4784-a9bf-0c255610ed73Wed, 06 Aug 2025 00:15:00 -040027:10falsebonus                              Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                              In this episode, we’re flipping the script on how we prepare the next wave of talent in the auto repair world.

                              • It’s not just “training” anymore – The future of our industry needs more than just teaching people how to turn wrenches. It’s about real education that prepares them to think, solve, and lead.

                              • The repair bay of tomorrow – Imagine clean, high-tech “surgical rooms” with white lab coats, big screens, and smart tools—where cars are diagnosed like patients.

                              • Let’s make this career sexy – To attract today’s tech-savvy, digital-native crowd, we’ve got to show them this is a career filled with innovation, tech, and opportunity.

                              • Soft skills are a big deal – Communication, confidence, and life skills are just as important as technical know-how.

                              • Training isn’t cheap, and that’s okay – One expert says shops should spend $3,000 to $5,000 a month on education. Yep, even the small ones. Because falling behind costs more.

                              • Leaders: don’t gatekeep – Share your tips, be open to different learning styles, and remember that even the small stuff you know can make a huge difference to someone starting out.


                              This episode isn’t just about fixing cars—it’s about fixing how we grow the people who will shape the future of this industry.

                              Chris Machado, Circle M Tire & Auto and Circle M Truck Repair Bakersfield, CA. Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                                                    Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

                              In this episode, we’re flipping the script on how we prepare the next wave of talent in the auto repair world.

                              • It’s not just “training” anymore – The future of our industry needs more than just teaching people how to turn wrenches. It’s about real education that prepares them to think, solve, and lead.

                              • The repair bay of tomorrow – Imagine clean, high-tech “surgical rooms” with white lab coats, big screens, and smart tools—where cars are diagnosed like patients.

                              • Let’s make this career sexy – To attract today’s tech-savvy, digital-native crowd, we’ve got to show them this is a career filled with innovation, tech, and opportunity.

                              • Soft skills are a big deal – Communication, confidence, and life skills are just as important as technical know-how.

                              • Training isn’t cheap, and that’s okay – One expert says shops should spend $3,000 to $5,000 a month on education. Yep, even the small ones. Because falling behind costs more.

                              • Leaders: don’t gatekeep – Share your tips, be open to different learning styles, and remember that even the small stuff you know can make a huge difference to someone starting out.


                              This episode isn’t just about fixing cars—it’s about fixing how we grow the people who will shape the future of this industry.

                              Chris Machado, Circle M Tire & Auto and Circle M Truck Repair Bakersfield, CA. Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                      ]]>9b1340e4-60ad-4f3a-a9b3-20cf97dbb5e4Tue, 05 Aug 2025 00:15:00 -040030:55falsefull10511051                              Safety & Shop Environment: Protecting Your People and Your Profits [E219] - Chris Cotton Weekly BlitzSafety & Shop Environment: Protecting Your People and Your Profits [E219] - Chris Cotton Weekly BlitzVisit ShopMarketingPros.com/chris to partner with a team that 

                              understands your business. Because every great shop deserves marketing 

                              that’s just as great. 

                              Check out their podcast here: https://autorepairmarketing.captivate.fm/

                              If you would like to join their private Facebook group go here: 

                              https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                              ​In episode seven of "The Weekly Blitz," Coach Chris Cotton of Auto Fix Auto Shop Coaching delivers an insightful discussion on the essential role of shop safety and cultivating a positive work environment for auto repair shop owners and their teams. Chris begins by stressing that safety is not just a regulatory requirement, but a foundational element for long-term business success and employee satisfaction.


                              Throughout the episode, Chris breaks down a variety of practical safety measures that every shop should implement. He discusses the importance of providing and consistently using personal protective equipment (PPE), such as gloves, safety glasses, and proper footwear, to minimize the risk of injury. He also covers safe chemical handling procedures, including proper labeling, storage, and disposal of hazardous materials, as well as the necessity of maintaining up-to-date Safety Data Sheets (SDS) and training staff on chemical safety protocols.


                              Chris goes on to address the correct use of lifting equipment, emphasizing the need for regular equipment inspections, proper lifting techniques, and clear communication among team members to prevent accidents. Fire safety is another key topic, with Chris outlining steps like maintaining accessible fire extinguishers, conducting regular fire drills, and ensuring all staff are familiar with emergency evacuation routes. Electrical safety is highlighted as well, with reminders to inspect cords and outlets, avoid overloading circuits, and promptly address any electrical hazards.


                              Slip, trip, and fall prevention is also discussed, with Chris recommending routine housekeeping, immediate cleanup of spills, and the use of anti-slip mats in high-traffic areas. He underscores the importance of emergency preparedness, encouraging shop owners to develop and regularly review emergency response plans, conduct safety meetings, and provide ongoing safety training for all employees.


                              Beyond physical safety, Chris highlights the significance of workplace energy, ergonomics, and enjoyment. He explains how a positive, energetic atmosphere can boost morale, productivity, and retention, while proper ergonomic practices help prevent long-term injuries and discomfort. Chris urges owners to foster a culture where safety and employee well-being are top priorities, encouraging open communication, recognition of safe behaviors, and opportunities for team-building and professional growth.

                              ​The episode concludes with a series of actionable tips that shop owners can implement immediately to enhance safety and workplace culture. Chris also recommends partnering with Shop Marketing Pros, a trusted resource for marketing and business growth, to help auto repair shops expand their reach while maintaining a strong focus on protecting their teams and upholding their reputations. By prioritizing both safety and a positive work environment, Chris asserts that shop owners can create thriving businesses where employees feel valued, motivated, and secure.


                              ​Podcast Introduction and Sponsor Message (00:00:04) 

                              • Coach Chris introduces the podcast, highlights its focus, and promotes Shop Marketing Pros as the episode sponsor.

                              Personal Endorsement of Shop Marketing Pros (00:01:13) 

                              • Chris shares his personal experience with Shop Marketing Pros and emphasizes their value for shop owners.

                              Series Recap and Episode Focus (00:01:55) 

                              • Brief recap of previous topics and introduction to this episode’s focus: shop safety and environment.

                              The Importance of Safety and Environment (00:02:24) 

                              • Explains why safety and environment are foundational for business success and employee retention.

                              Personal Safety Incidents and Lessons Learned (00:03:28) 

                              • Chris recounts past safety incidents in his shops and the impact on his approach to safety.

                              Why Safety and Environment Matter (00:04:29) 

                              • Discusses the consequences of neglecting safety and the need for proactive systems.

                              Seven Essential Areas of Shop Safety (00:05:35) 

                              • Outlines key safety areas: PPE, chemical handling, lifting safety, fire safety, electrical safety, slip and fall prevention, and emergency preparedness.

                              PPE: Personal Protective Equipment (00:05:35) 

                              • Details the importance of providing and enforcing PPE use for all employees.

                              Chemical Handling and SDS Compliance (00:06:35) 

                              • Covers proper chemical storage, SDS sheets, and safe disposal practices.

                              Lifting Safety and Jack Use (00:07:37) 

                              • Emphasizes regular lift inspections, proper jack use, and avoiding shortcut culture.

                              Fire Safety and Emergency Planning (00:08:13) 

                              Discusses fire extinguisher placement, evacuation plans, and preparedness for various emergencies.

                              Electrical Safety and Lithium Battery Risks (00:08:49) 

                              • Warns against unsafe electrical practices and highlights lithium battery fire hazards.

                              Slip, Trip, and Fall Prevention (00:11:03) 

                              • Stresses the need for oil dry, clear walkways, and proper hose/cord management.

                              First Aid and Emergency Preparedness (00:11:55) 

                              • Encourages visible first aid kits, emergency numbers, CPR training, and considering defibrillators.

                              Shop Environment: The Three E’s (00:12:59) 

                              • Introduces energy, ergonomics, and enjoyment as pillars of a positive shop ...]]>Visit ShopMarketingPros.com/chris to partner with a team that 

                                understands your business. Because every great shop deserves marketing 

                                that’s just as great. 

                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                If you would like to join their private Facebook group go here: 

                                https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                                ​In episode seven of "The Weekly Blitz," Coach Chris Cotton of Auto Fix Auto Shop Coaching delivers an insightful discussion on the essential role of shop safety and cultivating a positive work environment for auto repair shop owners and their teams. Chris begins by stressing that safety is not just a regulatory requirement, but a foundational element for long-term business success and employee satisfaction.


                                Throughout the episode, Chris breaks down a variety of practical safety measures that every shop should implement. He discusses the importance of providing and consistently using personal protective equipment (PPE), such as gloves, safety glasses, and proper footwear, to minimize the risk of injury. He also covers safe chemical handling procedures, including proper labeling, storage, and disposal of hazardous materials, as well as the necessity of maintaining up-to-date Safety Data Sheets (SDS) and training staff on chemical safety protocols.


                                Chris goes on to address the correct use of lifting equipment, emphasizing the need for regular equipment inspections, proper lifting techniques, and clear communication among team members to prevent accidents. Fire safety is another key topic, with Chris outlining steps like maintaining accessible fire extinguishers, conducting regular fire drills, and ensuring all staff are familiar with emergency evacuation routes. Electrical safety is highlighted as well, with reminders to inspect cords and outlets, avoid overloading circuits, and promptly address any electrical hazards.


                                Slip, trip, and fall prevention is also discussed, with Chris recommending routine housekeeping, immediate cleanup of spills, and the use of anti-slip mats in high-traffic areas. He underscores the importance of emergency preparedness, encouraging shop owners to develop and regularly review emergency response plans, conduct safety meetings, and provide ongoing safety training for all employees.


                                Beyond physical safety, Chris highlights the significance of workplace energy, ergonomics, and enjoyment. He explains how a positive, energetic atmosphere can boost morale, productivity, and retention, while proper ergonomic practices help prevent long-term injuries and discomfort. Chris urges owners to foster a culture where safety and employee well-being are top priorities, encouraging open communication, recognition of safe behaviors, and opportunities for team-building and professional growth.

                                ​The episode concludes with a series of actionable tips that shop owners can implement immediately to enhance safety and workplace culture. Chris also recommends partnering with Shop Marketing Pros, a trusted resource for marketing and business growth, to help auto repair shops expand their reach while maintaining a strong focus on protecting their teams and upholding their reputations. By prioritizing both safety and a positive work environment, Chris asserts that shop owners can create thriving businesses where employees feel valued, motivated, and secure.


                                ​Podcast Introduction and Sponsor Message (00:00:04) 

                                • Coach Chris introduces the podcast, highlights its focus, and promotes Shop Marketing Pros as the episode sponsor.

                                Personal Endorsement of Shop Marketing Pros (00:01:13) 

                                • Chris shares his personal experience with Shop Marketing Pros and emphasizes their value for shop owners.

                                Series Recap and Episode Focus (00:01:55) 

                                • Brief recap of previous topics and introduction to this episode’s focus: shop safety and environment.

                                The Importance of Safety and Environment (00:02:24) 

                                • Explains why safety and environment are foundational for business success and employee retention.

                                Personal Safety Incidents and Lessons Learned (00:03:28) 

                                • Chris recounts past safety incidents in his shops and the impact on his approach to safety.

                                Why Safety and Environment Matter (00:04:29) 

                                • Discusses the consequences of neglecting safety and the need for proactive systems.

                                Seven Essential Areas of Shop Safety (00:05:35) 

                                • Outlines key safety areas: PPE, chemical handling, lifting safety, fire safety, electrical safety, slip and fall prevention, and emergency preparedness.

                                PPE: Personal Protective Equipment (00:05:35) 

                                • Details the importance of providing and enforcing PPE use for all employees.

                                Chemical Handling and SDS Compliance (00:06:35) 

                                • Covers proper chemical storage, SDS sheets, and safe disposal practices.

                                Lifting Safety and Jack Use (00:07:37) 

                                • Emphasizes regular lift inspections, proper jack use, and avoiding shortcut culture.

                                Fire Safety and Emergency Planning (00:08:13) 

                                Discusses fire extinguisher placement, evacuation plans, and preparedness for various emergencies.

                                Electrical Safety and Lithium Battery Risks (00:08:49) 

                                • Warns against unsafe electrical practices and highlights lithium battery fire hazards.

                                Slip, Trip, and Fall Prevention (00:11:03) 

                                • Stresses the need for oil dry, clear walkways, and proper hose/cord management.

                                First Aid and Emergency Preparedness (00:11:55) 

                                • Encourages visible first aid kits, emergency numbers, CPR training, and considering defibrillators.

                                Shop Environment: The Three E’s (00:12:59) 

                                • Introduces energy, ergonomics, and enjoyment as pillars of a positive shop environment.

                                Building a Positive Shop Culture (00:14:05) 

                                • Suggests routines, organized spaces, supportive management, and positive reinforcement.

                                Music and Mood in the Shop (00:15:07) 

                                • Discusses the impact of music and the need for respectful choices in the workplace.

                                Creating a Safety Culture (00:15:40) 

                                • Explains appointing a safety lead, conducting safety walks, and involving the team in safety.

                                Rewarding and Training for Safety (00:16:12) 

                                • Advocates for rewarding safe behavior, team involvement, and integrating safety into training.

                                Conclusion and Call to Action (00:17:11) 

                                • Encourages listeners to assess and improve their shop’s safety and environment, and offers coaching help.

                                Final Sponsor Shoutout and Sign-Off (00:18:04) 

                                • Reiterates the value of Shop Marketing Pros and closes the episode with motivational remarks.

                                To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                Don't forget to rate and review us!


                                Connect with Chris:

                                AutoFix-Auto Shop Coaching

                                www.autoshopcoaching.com

                                www.aftermarketradionetwork.com

                                940-400-1008

                                Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                YouTube: https://bit.ly/3ClX0ae

                                Email Chris: chris@autofixsos.com


                                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                ]]>                                a242ca48-b817-4e93-a5c9-be3beb36b2ffMon, 04 Aug 2025 00:15:00 -040016:13falsebonusBelieve Your Customers: The Pontiac Parable [E054] - Speak Up! Effective CommunicationBelieve Your Customers: The Pontiac Parable [E054] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

                                Watch Full Video Episode

                                In this episode - Craig has some fun with an old anecdote that intends to reminds us how important it is to take a customers complaint seriously - even when it sounds absolutely ridiculous!

                                The old story is about a man whose new Pontiac will not start ONLY if he goes and picks up vanilla ice cream… but if he buys other flavors, like strawberry or chocolate.

                                While this story may not be the best case study for a no start diagnostic process - it DOES provide a great moral lesson for taking clients seriously so you can get to the real details and the facts that matter.

                                Grab some vanilla ice cream and enjoy Craig’s take on this story and please consider sharing your own radical stories from the shop to speakeup@craigoneill.net.

                                Communication gaps are almost always prevalent when those strange cases come up - and we’re sure you have a good example that could be worth sharing!

                                The WOTD:

                                Anecdote: A short amusing or interesting story about a real incident or person.

                                • An account regarded as unreliable or hearsay

                                In our episode today…

                                We’re talking about Customer complaints.  Specifically the off the walls ones.

                                More specifically - listening to them - as though what they are saying is accurate and true - even though things don’t even remotely plausible.

                                You don’t need to be in auto-repair to appreciate this topic - but our loyal listeners who ARE in auto repair - you definitely will. 

                                For me - there was a common gripe I’d hear from our techs at the transmission shop.  “I can’t get it to act up!”  Which is a horrible thing to have to call the customer to tell them.

                                They know there is a problem.

                                We can’t see it.

                                And in many cases - this is where things end.

                                The real problem, you guessed it, is a communication problem. 

                                Sometimes the details provided for our specialists are just not very clear - and what we do get from clients make it impossible to replicate an issue so we can diagnose a problem.  It’s why, in auto repair, intermittent problems are an absolute pain and can be massively time-consuming to solve. 

                                But this came across my desk from one of my colleagues in Autoflow.  

                                It’s something of an anecdote -

                                Anecdote

                                noun

                                • a short amusing or interesting story about a real incident or person.
                                • "told anecdotes about his job"

                                Never underestimate a customer’s complaint, no matter how funny it might seem! This is a real story that happened between the customer of General Motors and its Customer-Care Executive. 

                                A complaint was received by the Pontiac Division of General Motors:

                                This is the second time I have written to you, and I don't blame you for not answering me, because I sounded crazy, but it is a fact that we have a tradition in our family of Ice-Cream for dessert after dinner each night, but the kind of ice cream varies so, every night, after we've eaten, the whole family votes on which kind of ice cream we should have and I drive down to the store to get it. It's also a fact that I recently purchased a new Pontiac and since then my trips to the store have created a problem..... You see, every time I buy a vanilla ice-cream, when I start back from the store my car won't start. If I get any other kind of ice cream, the car starts just fine. I want you to know I'm serious about this question, no matter how silly it sounds.

                                What is there about a Pontiac that makes it not start when I get vanilla ice cream, and easy to start whenever I get any other kind? 

                                Before I continue the story:

                                • Every night?  Maybe save some gas?
                                • Do you drive to the store every night?
                                • This tells me this story has to be from somewhere around the 1940s. Post WWII (after rations on fuel and other things were lifted.  OLD story.)

                                The Pontiac President was understandably skeptical about the letter, but sent an Engineer to check it out anyway. The latter was surprised to be greeted by a successful, obviously well educated man in a fine neighborhood. He had arranged to meet the man just after dinner time, so the two hopped into the car and drove to the ice cream store. It was vanilla ice cream that night, and, sure enough, after they came back to the car, it wouldn't start. The Engineer returned for three more nights. 

                                The next night, they got chocolate. The car started. 

                                The second night, he got a strawberry. The car started. 

                                The third night, he ordered vanilla. The car failed to start. 

                                Now the engineer, being a logical man, refused to believe that this man's car was allergic to vanilla ice cream. He arranged, therefore, to continue his visits for as long as it took to solve the problem. And toward this end he began to take notes: He jotted down all sorts of data: time of day, type of gas used, time to drive back and forth etc. In a short time, he had a clue: the man took less time to buy vanilla than any other flavor. Why? The answer was in the layout of the store. Vanilla, being the most popular flavor, was in a separate case at the front of the store for quick pickup. All the other flavors were kept in the back of the store at a different counter where it took considerably longer to check out the flavor. 

                                Now, the question for the Engineer was why the car wouldn't start when it took less time. Eureka - time was now the problem - not the vanilla ice cream!!!! The engineer quickly came up with the answer: "vapor lock". It was happening every night; but the extra time taken to get the other flavors allowed the engine to cool down sufficiently to start. When the man got vanilla, the engine was still too hot for the vapor lock to dissipate.

                                Now. OK.

                                If you’re like me you probably want to poke even more holes in that story -

                                Nope not permitting it folks.  Remember.

                                In this episode we are defaulting that this anecdotal story is TRUE.

                                Besides - you’re probably jealous because it’s summer and that no start issue in your shop this week didn’t yield ice-cram.

                                I know some of our listeners in the aftermarket have some gripes about how engineers don’t seem to care about some things we do - but I am willing to be you can’t get their attention because you never bribed them with ice-cream.  And maybe that’s been our problem.

                                My take: The issue isn’t a time issue - or a no start issue - it was a communication issue.

                                OK, believing this story is true would be super tough- I think it’s obvious this anecdote was crafted to convey a clear point - and we can allow it to serve this purpose.

                                Fast forward back to our age - and our modern methods of communication - there is simply no reason to send someone to diagnose a problem like the one described.  But the problem in this story is only meant to guide our resolve.

                                Clients present us a wide variety of issues they are experiencing.  If they are telling you something - and it doesn’t make sense - you’ll need to use some critical thinking and learn to ask some very carefully calibrated questions that open the individuals up to gain the details that really do matter.  That won’t happen if you discredit their story entirely, become defensive, act like this will be another “time-waster”

                                This is particularly critical when dealing with come-backs.

                                In my years as an advisor - I learned how important it is to take little things seriously - because little problems are MUCH cheaper for us to fix than MAJOR ones.

                                This required me to emphatically remind our clients that if they feel anything out of the ordinary - please do not hesitate to bring it to our attention.

                                It’s also important not to make people feel silly… (though I sure appreciated the ones with a good sense of humor and high degree of patience)

                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                In-Bound at CallInBound.com. Cover your...]]>Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express

                                Watch Full Video Episode

                                In this episode - Craig has some fun with an old anecdote that intends to reminds us how important it is to take a customers complaint seriously - even when it sounds absolutely ridiculous!

                                The old story is about a man whose new Pontiac will not start ONLY if he goes and picks up vanilla ice cream… but if he buys other flavors, like strawberry or chocolate.

                                While this story may not be the best case study for a no start diagnostic process - it DOES provide a great moral lesson for taking clients seriously so you can get to the real details and the facts that matter.

                                Grab some vanilla ice cream and enjoy Craig’s take on this story and please consider sharing your own radical stories from the shop to speakeup@craigoneill.net.

                                Communication gaps are almost always prevalent when those strange cases come up - and we’re sure you have a good example that could be worth sharing!

                                The WOTD:

                                Anecdote: A short amusing or interesting story about a real incident or person.

                                • An account regarded as unreliable or hearsay

                                In our episode today…

                                We’re talking about Customer complaints.  Specifically the off the walls ones.

                                More specifically - listening to them - as though what they are saying is accurate and true - even though things don’t even remotely plausible.

                                You don’t need to be in auto-repair to appreciate this topic - but our loyal listeners who ARE in auto repair - you definitely will. 

                                For me - there was a common gripe I’d hear from our techs at the transmission shop.  “I can’t get it to act up!”  Which is a horrible thing to have to call the customer to tell them.

                                They know there is a problem.

                                We can’t see it.

                                And in many cases - this is where things end.

                                The real problem, you guessed it, is a communication problem. 

                                Sometimes the details provided for our specialists are just not very clear - and what we do get from clients make it impossible to replicate an issue so we can diagnose a problem.  It’s why, in auto repair, intermittent problems are an absolute pain and can be massively time-consuming to solve. 

                                But this came across my desk from one of my colleagues in Autoflow.  

                                It’s something of an anecdote -

                                Anecdote

                                noun

                                • a short amusing or interesting story about a real incident or person.
                                • "told anecdotes about his job"

                                Never underestimate a customer’s complaint, no matter how funny it might seem! This is a real story that happened between the customer of General Motors and its Customer-Care Executive. 

                                A complaint was received by the Pontiac Division of General Motors:

                                This is the second time I have written to you, and I don't blame you for not answering me, because I sounded crazy, but it is a fact that we have a tradition in our family of Ice-Cream for dessert after dinner each night, but the kind of ice cream varies so, every night, after we've eaten, the whole family votes on which kind of ice cream we should have and I drive down to the store to get it. It's also a fact that I recently purchased a new Pontiac and since then my trips to the store have created a problem..... You see, every time I buy a vanilla ice-cream, when I start back from the store my car won't start. If I get any other kind of ice cream, the car starts just fine. I want you to know I'm serious about this question, no matter how silly it sounds.

                                What is there about a Pontiac that makes it not start when I get vanilla ice cream, and easy to start whenever I get any other kind? 

                                Before I continue the story:

                                • Every night?  Maybe save some gas?
                                • Do you drive to the store every night?
                                • This tells me this story has to be from somewhere around the 1940s. Post WWII (after rations on fuel and other things were lifted.  OLD story.)

                                The Pontiac President was understandably skeptical about the letter, but sent an Engineer to check it out anyway. The latter was surprised to be greeted by a successful, obviously well educated man in a fine neighborhood. He had arranged to meet the man just after dinner time, so the two hopped into the car and drove to the ice cream store. It was vanilla ice cream that night, and, sure enough, after they came back to the car, it wouldn't start. The Engineer returned for three more nights. 

                                The next night, they got chocolate. The car started. 

                                The second night, he got a strawberry. The car started. 

                                The third night, he ordered vanilla. The car failed to start. 

                                Now the engineer, being a logical man, refused to believe that this man's car was allergic to vanilla ice cream. He arranged, therefore, to continue his visits for as long as it took to solve the problem. And toward this end he began to take notes: He jotted down all sorts of data: time of day, type of gas used, time to drive back and forth etc. In a short time, he had a clue: the man took less time to buy vanilla than any other flavor. Why? The answer was in the layout of the store. Vanilla, being the most popular flavor, was in a separate case at the front of the store for quick pickup. All the other flavors were kept in the back of the store at a different counter where it took considerably longer to check out the flavor. 

                                Now, the question for the Engineer was why the car wouldn't start when it took less time. Eureka - time was now the problem - not the vanilla ice cream!!!! The engineer quickly came up with the answer: "vapor lock". It was happening every night; but the extra time taken to get the other flavors allowed the engine to cool down sufficiently to start. When the man got vanilla, the engine was still too hot for the vapor lock to dissipate.

                                Now. OK.

                                If you’re like me you probably want to poke even more holes in that story -

                                Nope not permitting it folks.  Remember.

                                In this episode we are defaulting that this anecdotal story is TRUE.

                                Besides - you’re probably jealous because it’s summer and that no start issue in your shop this week didn’t yield ice-cram.

                                I know some of our listeners in the aftermarket have some gripes about how engineers don’t seem to care about some things we do - but I am willing to be you can’t get their attention because you never bribed them with ice-cream.  And maybe that’s been our problem.

                                My take: The issue isn’t a time issue - or a no start issue - it was a communication issue.

                                OK, believing this story is true would be super tough- I think it’s obvious this anecdote was crafted to convey a clear point - and we can allow it to serve this purpose.

                                Fast forward back to our age - and our modern methods of communication - there is simply no reason to send someone to diagnose a problem like the one described.  But the problem in this story is only meant to guide our resolve.

                                Clients present us a wide variety of issues they are experiencing.  If they are telling you something - and it doesn’t make sense - you’ll need to use some critical thinking and learn to ask some very carefully calibrated questions that open the individuals up to gain the details that really do matter.  That won’t happen if you discredit their story entirely, become defensive, act like this will be another “time-waster”

                                This is particularly critical when dealing with come-backs.

                                In my years as an advisor - I learned how important it is to take little things seriously - because little problems are MUCH cheaper for us to fix than MAJOR ones.

                                This required me to emphatically remind our clients that if they feel anything out of the ordinary - please do not hesitate to bring it to our attention.

                                It’s also important not to make people feel silly… (though I sure appreciated the ones with a good sense of humor and high degree of patience)

                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                ]]>561408b3-ffac-4a67-a10b-3a7df34b41beMon, 04 Aug 2025 00:15:00 -040022:15falsebonus                                The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]Thanks to our Partners, NAPA TRACS, and Today's Class

                                Show Notes:

                                • Watch Full Video Episode
                                • https://www.campdrivebht.com/
                                • Introduction (00:00:00)
                                • Camp D.R.I.V.E. Overview and Growth (00:01:01)
                                • Camp Structure and Sessions (00:02:44)
                                • Community Involvement and Impact (00:04:10)
                                • Changing Perceptions and Early Success Stories (00:05:44)
                                • Starting Small: First Year Reflections (00:07:09)
                                • Partnerships and Resource Sharing (00:08:02)
                                • Parental Involvement and Mindset Shift (00:09:01)T
                                • Dane’s Introduction and Experience (00:09:37)
                                • Learning and Hands-On Experience (00:10:46)
                                • Personal Growth and Community Influence (00:13:04)
                                • Future Plans and Technical Education (00:13:46)
                                • Favorite Camp Stations and Fundamentals (00:14:36)
                                • Complexity of Modern Vehicles (00:15:56)
                                • Media Coverage and Community Recognition (00:19:04)
                                • Camp Drive Planning and Logistics (00:21:20)
                                • Insurance and Liability Considerations (00:22:15)
                                • Content Development and Dry Run (00:24:11)
                                • Promotion and Registration Process (00:27:03)
                                • Financial Investment and Community ROI (00:28:06)
                                • Vendor Support and Sponsorships (00:29:23)
                                • Video Production and Social Media (00:30:43)
                                • Encouragement for Industry Involvement (00:31:22)
                                • Dane’s Persistence and Success Story (00:32:49)
                                • Call to Action for Industry Engagement (00:33:45)

                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:

                            Show Notes:

                            • Watch Full Video Episode
                            • https://www.campdrivebht.com/
                            • Introduction (00:00:00)
                            • Camp D.R.I.V.E. Overview and Growth (00:01:01)
                            • Camp Structure and Sessions (00:02:44)
                            • Community Involvement and Impact (00:04:10)
                            • Changing Perceptions and Early Success Stories (00:05:44)
                            • Starting Small: First Year Reflections (00:07:09)
                            • Partnerships and Resource Sharing (00:08:02)
                            • Parental Involvement and Mindset Shift (00:09:01)T
                            • Dane’s Introduction and Experience (00:09:37)
                            • Learning and Hands-On Experience (00:10:46)
                            • Personal Growth and Community Influence (00:13:04)
                            • Future Plans and Technical Education (00:13:46)
                            • Favorite Camp Stations and Fundamentals (00:14:36)
                            • Complexity of Modern Vehicles (00:15:56)
                            • Media Coverage and Community Recognition (00:19:04)
                            • Camp Drive Planning and Logistics (00:21:20)
                            • Insurance and Liability Considerations (00:22:15)
                            • Content Development and Dry Run (00:24:11)
                            • Promotion and Registration Process (00:27:03)
                            • Financial Investment and Community ROI (00:28:06)
                            • Vendor Support and Sponsorships (00:29:23)
                            • Video Production and Social Media (00:30:43)
                            • Encouragement for Industry Involvement (00:31:22)
                            • Dane’s Persistence and Success Story (00:32:49)
                            • Call to Action for Industry Engagement (00:33:45)

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                            ]]>cd9aa967-85c6-49c1-83ea-0c0d8a75e872Fri, 01 Aug 2025 00:00:00 -040034:57falsefull444444ROI - Return on Investment [E181] - Business By The NumbersROI - Return on Investment [E181] - Business By The NumbersThanks to our partner Promotive

                            Whether you're thinking of buying your first auto repair shop, selling your third, or investing in new equipment, understanding return on investment (ROI) is essential—not just in theory, but in real-life dollars and decisions. In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis & Associates, breaks down ROI in plain English, with examples shop owners can actually use.

                            What’s the difference between a 33% ROI and a 100% cash-on-cash return? Why are private equity firms offering double what a local buyer would? And how should your time—yes, your actual hours—factor into every decision?

                            Hunt doesn’t just explain ROI. He exposes how it shows up in equipment purchases, business sales, and shop valuations—and how emotional decisions can cloud even the smartest investments.

                            What You’ll Learn:

                            Understanding ROI Beyond the Buzzword

                            (01:52) Why ROI isn't just for Wall Street (hint: you're already using it!)

                            (03:55) The $1,000 tool test: You know ROI even if you think you don’t

                            (05:26) Why sellers think in multiples, but buyers think in ROI

                            ROI and Shop Sales: The Buyer vs. Seller Mindset

                            (07:45) How a seller gets $1M, while a buyer only invests $100K

                            (09:28) Why time and risk are everything when evaluating a shop

                            (12:22) The $100K offer scenario: Would you take it?

                            Active vs. Passive Investments: Where Shops Fit In

                            (22:04) Why a 33% ROI isn’t the whole story

                            (23:18) Cash-on-cash return: the real reason repair shops can be goldmines

                            (25:44) So why isn’t everyone opening a shop? (Spoiler: It’s not easy money)

                            The Private Equity Curveball

                            (27:42) What PE firms know about ROI that most shop owners overlook

                            (30:06) Why PE firms will pay double and still make a profit

                            (33:07) When 18% ROI beats 33%: The power of passive ownership

                            ROI isn't just a number—it's a decision-making framework. Whether you're a buyer, a seller, or someone trying to decide if that new alignment rack is worth the splurge, Hunt gives you the tools to take emotion out of the equation and make smarter financial calls.

                            Thanks to our partner Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Text Paar Melis @ 301-307-5413

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                            ]]>                            Thanks to our partner Promotive

                            Whether you're thinking of buying your first auto repair shop, selling your third, or investing in new equipment, understanding return on investment (ROI) is essential—not just in theory, but in real-life dollars and decisions. In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis & Associates, breaks down ROI in plain English, with examples shop owners can actually use.

                            What’s the difference between a 33% ROI and a 100% cash-on-cash return? Why are private equity firms offering double what a local buyer would? And how should your time—yes, your actual hours—factor into every decision?

                            Hunt doesn’t just explain ROI. He exposes how it shows up in equipment purchases, business sales, and shop valuations—and how emotional decisions can cloud even the smartest investments.

                            What You’ll Learn:

                            Understanding ROI Beyond the Buzzword

                            (01:52) Why ROI isn't just for Wall Street (hint: you're already using it!)

                            (03:55) The $1,000 tool test: You know ROI even if you think you don’t

                            (05:26) Why sellers think in multiples, but buyers think in ROI

                            ROI and Shop Sales: The Buyer vs. Seller Mindset

                            (07:45) How a seller gets $1M, while a buyer only invests $100K

                            (09:28) Why time and risk are everything when evaluating a shop

                            (12:22) The $100K offer scenario: Would you take it?

                            Active vs. Passive Investments: Where Shops Fit In

                            (22:04) Why a 33% ROI isn’t the whole story

                            (23:18) Cash-on-cash return: the real reason repair shops can be goldmines

                            (25:44) So why isn’t everyone opening a shop? (Spoiler: It’s not easy money)

                            The Private Equity Curveball

                            (27:42) What PE firms know about ROI that most shop owners overlook

                            (30:06) Why PE firms will pay double and still make a profit

                            (33:07) When 18% ROI beats 33%: The power of passive ownership

                            ROI isn't just a number—it's a decision-making framework. Whether you're a buyer, a seller, or someone trying to decide if that new alignment rack is worth the splurge, Hunt gives you the tools to take emotion out of the equation and make smarter financial calls.

                            Thanks to our partner Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Text Paar Melis @ 301-307-5413

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                            ]]>                            e4d1620f-ca7a-4ee5-9b1b-c76836404262Thu, 31 Jul 2025 00:15:00 -040029:15falsebonus                            Diagnosing Legends: The Impact of Ozzy Osbourne and Hulk Hogan [E195] - Automotive Field TheoryDiagnosing Legends: The Impact of Ozzy Osbourne and Hulk Hogan [E195] - Automotive Field TheoryThanks to our Partner, NAPA Autotech Training

                            In this episode, Matt Fanslow reflects on the recent passings of two cultural icons—Ozzy Osbourne and Hulk Hogan—and draws parallels between their careers and the automotive aftermarket industry. Both figures revolutionized their respective fields (music and professional wrestling) through innovation, perseverance, and an unparalleled connection with their audiences. Matt explores what we can learn from their legacies, including the importance of passion, reinvention, and recognizing opportunities outside our comfort zones.

                            Key Discussion Points

                            1. Ozzy Osbourne: The Accidental Pioneer of Heavy Metal

                            • Ozzy’s final performance at the Power Trip festival, where he performed in immense pain, skipping pain meds to stay present.
                            • How Black Sabbath (with guitarist Tony Iommi) accidentally created metal by downtuning guitars after a workplace injury.
                            • The importance of appreciating contributions even if you’re not a die-hard fan.
                            • The value of knowing how you’ve impacted others (like Ozzy hearing tributes before his passing).

                            2. Hulk Hogan: The Man Who Made Wrestling Mainstream

                            • Hogan’s physical sacrifices (spinal damage from his signature leg drop) and how wrestling is a work but not fake.
                            • His ability to connect with audiences in ways no wrestler had before—comparable to Stone Cold Steve Austin and The Rock.
                            • How Hogan’s heel turn (becoming a villain with the NWO) revitalized wrestling during a slump.
                            • The role of timing, charisma, and reinvention in long-term success.

                            3. Lessons for the Automotive Aftermarket

                            • Passion & Perseverance: Like Ozzy and Hogan, success in the aftermarket requires dedication and pushing through challenges.
                            • Reinvention: Hogan’s shift from hero to villain kept him relevant—how can shops adapt to stay ahead?
                            • Breaking Out of Comfort Zones: Both Ozzy and Hogan expanded beyond their core careers (reality TV, movies). How can shops engage in community work, sponsorships, or other visibility-boosting activities?
                            • Continuous Improvement: Getting 1% better every day compounds into major growth over time.

                            4. Personal Reflections & Industry Parallels

                            • Matt’s admiration for educators like Paul Danner, who revolutionized training accessibility.
                            • The importance of finding the right shop culture for growth (just as Hogan thrived under Vince McMahon’s WWE expansion).
                            • Why awareness of opportunities—both inside and outside the industry—is crucial.

                            Notable Quotes

                            • "Ozzy and Hogan didn’t just succeed in their fields—they redefined them. That’s the kind of impact we should strive for in the aftermarket."
                            • "Wrestling isn’t fake; it’s a performance with real consequences. Same goes for our work—every repair matters."
                            • "If you improve by just 0.33% every day, you’ll be 100% better in a year. Small steps lead to big changes."

                            While Ozzy and Hogan came from entirely different worlds, their stories remind us that innovation, adaptability, and connection are universal keys to success. Whether you’re a technician, shop owner, or industry educator, there’s always room to grow—and maybe even revolutionize your corner of the aftermarket.

                            Thanks to our Partner, NAPA Autotech Training

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Thanks to our Partner, NAPA Autotech Training

                            In this episode, Matt Fanslow reflects on the recent passings of two cultural icons—Ozzy Osbourne and Hulk Hogan—and draws parallels between their careers and the automotive aftermarket industry. Both figures revolutionized their respective fields (music and professional wrestling) through innovation, perseverance, and an unparalleled connection with their audiences. Matt explores what we can learn from their legacies, including the importance of passion, reinvention, and recognizing opportunities outside our comfort zones.

                            Key Discussion Points

                            1. Ozzy Osbourne: The Accidental Pioneer of Heavy Metal

                            • Ozzy’s final performance at the Power Trip festival, where he performed in immense pain, skipping pain meds to stay present.
                            • How Black Sabbath (with guitarist Tony Iommi) accidentally created metal by downtuning guitars after a workplace injury.
                            • The importance of appreciating contributions even if you’re not a die-hard fan.
                            • The value of knowing how you’ve impacted others (like Ozzy hearing tributes before his passing).

                            2. Hulk Hogan: The Man Who Made Wrestling Mainstream

                            • Hogan’s physical sacrifices (spinal damage from his signature leg drop) and how wrestling is a work but not fake.
                            • His ability to connect with audiences in ways no wrestler had before—comparable to Stone Cold Steve Austin and The Rock.
                            • How Hogan’s heel turn (becoming a villain with the NWO) revitalized wrestling during a slump.
                            • The role of timing, charisma, and reinvention in long-term success.

                            3. Lessons for the Automotive Aftermarket

                            • Passion & Perseverance: Like Ozzy and Hogan, success in the aftermarket requires dedication and pushing through challenges.
                            • Reinvention: Hogan’s shift from hero to villain kept him relevant—how can shops adapt to stay ahead?
                            • Breaking Out of Comfort Zones: Both Ozzy and Hogan expanded beyond their core careers (reality TV, movies). How can shops engage in community work, sponsorships, or other visibility-boosting activities?
                            • Continuous Improvement: Getting 1% better every day compounds into major growth over time.

                            4. Personal Reflections & Industry Parallels

                            • Matt’s admiration for educators like Paul Danner, who revolutionized training accessibility.
                            • The importance of finding the right shop culture for growth (just as Hogan thrived under Vince McMahon’s WWE expansion).
                            • Why awareness of opportunities—both inside and outside the industry—is crucial.

                            Notable Quotes

                            • "Ozzy and Hogan didn’t just succeed in their fields—they redefined them. That’s the kind of impact we should strive for in the aftermarket."
                            • "Wrestling isn’t fake; it’s a performance with real consequences. Same goes for our work—every repair matters."
                            • "If you improve by just 0.33% every day, you’ll be 100% better in a year. Small steps lead to big changes."

                            While Ozzy and Hogan came from entirely different worlds, their stories remind us that innovation, adaptability, and connection are universal keys to success. Whether you’re a technician, shop owner, or industry educator, there’s always room to grow—and maybe even revolutionize your corner of the aftermarket.

                            Thanks to our Partner, NAPA Autotech Training

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            f0be4443-ee27-437e-8b4c-e29849049622Wed, 30 Jul 2025 00:15:00 -040030:44falsebonus                            Preparing for September’s Marketing [E163] - The Auto Repair Marketing PodcastPreparing for September’s Marketing [E163] - The Auto Repair Marketing PodcastThanks to our Partners, Shop Boss and AppFueled

                            You know that feeling when summer’s barely over, kids are back in school, and suddenly you’re staring down September, wondering what the heck to post on social media? Yeah, that’s where this episode comes in. Brian is back with Caroline Legrand for their monthly marketing prep session, your go-to podcast for staying ahead with smart, simple ideas that actually matter.

                            They’re covering everything from prepping your fall events, tying in national awareness months (like National Preparedness Month), and even having some fun with off-the-wall days like “Talk Like a Pirate Day” and “Bald is Beautiful.” But it’s not just fluff, this episode is packed with real ways to build trust, showcase your shop’s personality, and create content that positions your brand as the go-to in your community.

                            Whether it’s using DVI photos the right way, setting up educational posts, or just being more intentional with your calendar, this episode is all about showing up prepared before your slow season hits.

                            This episode is sponsored by Shop Boss. Shop Management software that works the way you need it to right out of the box. 

                            Want to revolutionize your marketing? AppFueled does it all email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.com

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Preparing for August’s Marketing

                            Days of the Year

                            National Calendar 

                            Show Notes with Timestamps

                            • Introduction and Sponsor Acknowledgement (00:00:10): Brian introduces the episode, guest Caroline, and thanks the sponsor. Sets up the September marketing theme.
                            • Overview of September Marketing and Industry Events (00:01:09): Discussion about September being packed with causes and events, and how shops can leverage industry events and conferences.
                            • Smoothing Out Workload for the Holidays (00:03:59): Advice on scheduling regular clients during slower holiday months to balance shop workload.
                            • Monthly Themes: Save Your Photos & National Preparedness Month (00:05:44): Encouragement to take and use shop photos, and tie in National Preparedness Month with vehicle safety and maintenance.
                            • Preparedness Content and Giveaways (00:07:20): Ideas for preparedness videos, EDC (Everyday Carry) for vehicles, and preparedness kit giveaways.
                            • Community Sponsorships: Little League & Baby Safety (00:11:23): Promoting shop involvement in Little League sponsorships and baby safety events, including car seat checks.
                            • Read a New Book Month (00:13:20): Encouraging team reading and sharing book recommendations as part of shop culture.
                            • Weekly Themes: Child Passenger Safety & Compassionate Leadership (00:13:37): Highlighting Child Passenger Safety Week and Compassionate Leadership Week, and their relevance to shop training and culture.
                            • Other September Weeks: Fall Foliage, Security Officer, Truck Driver Appreciation (00:15:30): Ideas for pre-trip checks, security officer discounts, and truck driver/fleet customer appreciation.
                            • Fun September Days: Beards, Bacon, Labor Day, Pizza, Beer (00:18:09): Creative content ideas for World Beard Day, International Bacon Day, Labor Day, Cheese Pizza Day, and Beer Lovers Day.
                            • Boss and Employee Exchange Day (00:19:42): Suggestions for role-swapping or fun team activities to celebrate Boss and Employee Exchange Day.
                            • Patriot Day and National Day of Service (00:21:16): Ways to honor September 11th with acts of service and patriotism.
                            • Bald is Beautiful & Redhead Day (00:22:12): Fun social media trends involving bald or redheaded team members, tying in tire safety.
                            • National Tattoo Story Day & Tradesman Day (00:23:26): Encouraging sharing of tattoo stories and celebrating skilled trades in the shop.
                            • Talk Like a Pirate Day (00:24:12): Challenge to answer phones like a pirate and share on social media for engagement.
                            • National Tune Up Day & Go With Your Gut Day (00:25:11): Ideas for tune-up promotions and diagnostic guessing games for Go With Your Gut Day.
                            • One Hit Wonder Day & Ask a Stupid Question Day (00:26:03): Engagement ideas around favorite one-hit wonders and inviting customer questions.
                            • Good Neighbor Day (00:26:43): Shouting out neighboring businesses and community partners.
                            • International Podcast Day (00:27:12): Promoting the podcast and sharing favorite podcasts among the team.
                            • General September/Fall Topics: Back to School, Football, Fairs (00:27:47): Suggestions for fall maintenance, back-to-school, football season, and local fairs/festivals marketing.
                            • Conclusion and Resources (00:30:49): Encouragement to keep posting, check national day calendars, and listen to more episodes.

                            How To Get In Touch

                            Join The Auto Repair Marketing Mastermind Group on Facebook

                            Meet The Pros

                            Follow SMP on Facebook

                            Follow SMP on Instagram

                            Get The Ultimate Guide to Auto Repair Shop Marketing Book

                            Email Us Podcast Questions or Topics

                            Thanks to our Partners, Shop Boss and AppFueled

                            This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                            AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                            Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with...]]>Thanks to our Partners, Shop Boss and AppFueled

                            You know that feeling when summer’s barely over, kids are back in school, and suddenly you’re staring down September, wondering what the heck to post on social media? Yeah, that’s where this episode comes in. Brian is back with Caroline Legrand for their monthly marketing prep session, your go-to podcast for staying ahead with smart, simple ideas that actually matter.

                            They’re covering everything from prepping your fall events, tying in national awareness months (like National Preparedness Month), and even having some fun with off-the-wall days like “Talk Like a Pirate Day” and “Bald is Beautiful.” But it’s not just fluff, this episode is packed with real ways to build trust, showcase your shop’s personality, and create content that positions your brand as the go-to in your community.

                            Whether it’s using DVI photos the right way, setting up educational posts, or just being more intentional with your calendar, this episode is all about showing up prepared before your slow season hits.

                            This episode is sponsored by Shop Boss. Shop Management software that works the way you need it to right out of the box. 

                            Want to revolutionize your marketing? AppFueled does it all email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.com

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Preparing for August’s Marketing

                            Days of the Year

                            National Calendar 

                            Show Notes with Timestamps

                            • Introduction and Sponsor Acknowledgement (00:00:10): Brian introduces the episode, guest Caroline, and thanks the sponsor. Sets up the September marketing theme.
                            • Overview of September Marketing and Industry Events (00:01:09): Discussion about September being packed with causes and events, and how shops can leverage industry events and conferences.
                            • Smoothing Out Workload for the Holidays (00:03:59): Advice on scheduling regular clients during slower holiday months to balance shop workload.
                            • Monthly Themes: Save Your Photos & National Preparedness Month (00:05:44): Encouragement to take and use shop photos, and tie in National Preparedness Month with vehicle safety and maintenance.
                            • Preparedness Content and Giveaways (00:07:20): Ideas for preparedness videos, EDC (Everyday Carry) for vehicles, and preparedness kit giveaways.
                            • Community Sponsorships: Little League & Baby Safety (00:11:23): Promoting shop involvement in Little League sponsorships and baby safety events, including car seat checks.
                            • Read a New Book Month (00:13:20): Encouraging team reading and sharing book recommendations as part of shop culture.
                            • Weekly Themes: Child Passenger Safety & Compassionate Leadership (00:13:37): Highlighting Child Passenger Safety Week and Compassionate Leadership Week, and their relevance to shop training and culture.
                            • Other September Weeks: Fall Foliage, Security Officer, Truck Driver Appreciation (00:15:30): Ideas for pre-trip checks, security officer discounts, and truck driver/fleet customer appreciation.
                            • Fun September Days: Beards, Bacon, Labor Day, Pizza, Beer (00:18:09): Creative content ideas for World Beard Day, International Bacon Day, Labor Day, Cheese Pizza Day, and Beer Lovers Day.
                            • Boss and Employee Exchange Day (00:19:42): Suggestions for role-swapping or fun team activities to celebrate Boss and Employee Exchange Day.
                            • Patriot Day and National Day of Service (00:21:16): Ways to honor September 11th with acts of service and patriotism.
                            • Bald is Beautiful & Redhead Day (00:22:12): Fun social media trends involving bald or redheaded team members, tying in tire safety.
                            • National Tattoo Story Day & Tradesman Day (00:23:26): Encouraging sharing of tattoo stories and celebrating skilled trades in the shop.
                            • Talk Like a Pirate Day (00:24:12): Challenge to answer phones like a pirate and share on social media for engagement.
                            • National Tune Up Day & Go With Your Gut Day (00:25:11): Ideas for tune-up promotions and diagnostic guessing games for Go With Your Gut Day.
                            • One Hit Wonder Day & Ask a Stupid Question Day (00:26:03): Engagement ideas around favorite one-hit wonders and inviting customer questions.
                            • Good Neighbor Day (00:26:43): Shouting out neighboring businesses and community partners.
                            • International Podcast Day (00:27:12): Promoting the podcast and sharing favorite podcasts among the team.
                            • General September/Fall Topics: Back to School, Football, Fairs (00:27:47): Suggestions for fall maintenance, back-to-school, football season, and local fairs/festivals marketing.
                            • Conclusion and Resources (00:30:49): Encouragement to keep posting, check national day calendars, and listen to more episodes.

                            How To Get In Touch

                            Join The Auto Repair Marketing Mastermind Group on Facebook

                            Meet The Pros

                            Follow SMP on Facebook

                            Follow SMP on Instagram

                            Get The Ultimate Guide to Auto Repair Shop Marketing Book

                            Email Us Podcast Questions or Topics

                            Thanks to our Partners, Shop Boss and AppFueled

                            This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                            AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                            Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>a8d58452-1cf0-4f3c-9d54-17e83bbc26c1Wed, 30 Jul 2025 00:15:00 -040031:39falsebonus                            Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                            This episode dives into the real challenges of technician retention and why it’s time to rebrand automotive careers, moving beyond the outdated terms “mechanic” or “technician” to embrace the title of “specialist.” Craig Noel unpacks the urgent need to move away from traditional flat rate pay systems and toward compensation models that prioritize fair pay, financial security, and work-life balance. He also shares his own innovative pay structure designed to reward skill and dedication while keeping top talent engaged.

                            Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig’s previous episodes HERE

                            Show Notes
                            • Watch Full Video Episode
                            • Rise of the Specialist - A NEW Language Standard for Auto Repair Specialists: https://remarkableresults.biz/downloads/
                            • Episodic Education (00:01:06)
                            • Shop Expansion and ADAS Specialty (00:01:45)
                            • Staffing Challenges and Work-Life Balance Shift (00:02:54)
                            • From Mechanic to Technician to Specialist (00:05:22)
                            • The Rise of the Specialist (00:06:22)
                            • Educating Consumers on Complexity (00:07:56)
                            • Recognition and Respect for Technicians (00:09:52)
                            • Shift from Flat Rate to Work-Life Balance (00:10:24)
                            • Craig’s New Pay Structure (00:12:47)
                            • Bridging the Generational Gap (00:20:06)
                            • Financial Transparency with Staff (00:21:03)
                            • Personal Motivation for Change (00:23:34)
                            • Recruitment and Retention Strategies (00:26:58)
                            • Diverse Career Paths in Automotive (00:27:47)
                            • The Power of Language: Calibration Specialist (00:29:05)
                            • Educating Customers on Technical Systems (00:29:47)
                            • Value of ASE Certification and Public Recognition (00:30:56)
                            • Integrity and Problem-Solving in the Shop (00:32:09)
                            • Training During Work Hours (00:35:34)
                            • Overcoming Excuses and Owner Self-Reflection (00:37:09)
                            • Peer Group Influence and Industry Change (00:39:40)

                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                            This episode dives into the real challenges of technician retention and why it’s time to rebrand automotive careers, moving beyond the outdated terms “mechanic” or “technician” to embrace the title of “specialist.” Craig Noel unpacks the urgent need to move away from traditional flat rate pay systems and toward compensation models that prioritize fair pay, financial security, and work-life balance. He also shares his own innovative pay structure designed to reward skill and dedication while keeping top talent engaged.

                            Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig’s previous episodes HERE

                            Show Notes
                            • Watch Full Video Episode
                            • Rise of the Specialist - A NEW Language Standard for Auto Repair Specialists: https://remarkableresults.biz/downloads/
                            • Episodic Education (00:01:06)
                            • Shop Expansion and ADAS Specialty (00:01:45)
                            • Staffing Challenges and Work-Life Balance Shift (00:02:54)
                            • From Mechanic to Technician to Specialist (00:05:22)
                            • The Rise of the Specialist (00:06:22)
                            • Educating Consumers on Complexity (00:07:56)
                            • Recognition and Respect for Technicians (00:09:52)
                            • Shift from Flat Rate to Work-Life Balance (00:10:24)
                            • Craig’s New Pay Structure (00:12:47)
                            • Bridging the Generational Gap (00:20:06)
                            • Financial Transparency with Staff (00:21:03)
                            • Personal Motivation for Change (00:23:34)
                            • Recruitment and Retention Strategies (00:26:58)
                            • Diverse Career Paths in Automotive (00:27:47)
                            • The Power of Language: Calibration Specialist (00:29:05)
                            • Educating Customers on Technical Systems (00:29:47)
                            • Value of ASE Certification and Public Recognition (00:30:56)
                            • Integrity and Problem-Solving in the Shop (00:32:09)
                            • Training During Work Hours (00:35:34)
                            • Overcoming Excuses and Owner Self-Reflection (00:37:09)
                            • Peer Group Influence and Industry Change (00:39:40)

                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                    ]]>6ff35736-a57f-4c09-b1de-00c52d3b373cTue, 29 Jul 2025 00:15:00 -040041:35falsefull10501050                            Diagnostics 101: Stop Guessing, Start Solving [E218] - Chris Cotton Weekly BlitzDiagnostics 101: Stop Guessing, Start Solving [E218] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                            In episode six of "The Weekly Blitz," Coach Chris Cotton expertly guides auto repair shop owners through an in-depth, eight-step diagnostic process designed to improve shop consistency, profitability, and customer trust. Throughout the episode, he emphasizes the importance of clear communication with both technicians and customers, ensuring everyone understands the diagnostic procedures and findings. Chris highlights the necessity of thorough and accurate documentation at every stage, which not only protects the shop but also provides transparency for clients. He also stresses the value of charging appropriately for diagnostic work, explaining how this reinforces the professionalism of the shop and ensures technicians are compensated for their expertise.

                            Chris delves into how implementing a standardized diagnostic approach helps prevent costly comebacks, reduces errors, and boosts technician confidence by providing a clear roadmap for every job. This consistency, he explains, leads to higher quality repairs and builds lasting, trust based relationships with clients who appreciate the shop’s attention to detail and reliability. The episode also features a special spotlight on Shop Marketing Pros, a company offering tailored marketing solutions specifically for auto repair shops, helping them attract new customers and retain existing ones.


                            Listeners are encouraged to tune in and discover how refining and standardizing their diagnostic process can elevate their shop’s reputation, increase operational efficiency, and significantly improve their bottom line. Whether you’re looking to streamline workflow, enhance customer satisfaction, or grow your business, this episode provides actionable insights and practical tips to help your shop thrive.

                            Introduction and Sponsor Message (00:00:06) Coach Chris Cotton introduces the podcast, highlights its purpose, and promotes Shop Marketing Pros.


                            Series Recap and Episode Overview (00:01:16) Recap of previous "Back to Basics" episodes and introduction to diagnostics as the focus of this episode.


                            The Importance of a Diagnostic Process (00:02:17) Explains why a standardized diagnostic process is crucial for shop success and customer trust.


                            Step 1: Clarify the Concern (00:03:29) Emphasizes understanding the customer’s issue through detailed questioning and documentation.


                            Step 2: Assign a Testing Level (00:04:31) Describes setting the appropriate diagnostic level before any work begins to manage expectations.


                            Step 3: Perform a Full DVI (00:05:41) Advocates for a complete digital vehicle inspection before starting diagnostics.


                            Step 4: Replicate the Concern (00:06:43) Details the importance of confirming and documenting the customer’s reported issue.


                            Step 5: Pull Codes and Analyze Data (00:07:49) Covers using scan tools to gather data as a starting point for further testing.


                            Step 6: Test the System, Not Just a Part (00:07:49) Explains thorough system testing and documentation, not just focusing on individual parts.


                            Step 7: Confirm the Root Cause (00:07:49) Focuses on identifying and explaining the true cause of the problem.


                            Step 8: Service Advisor Presentation (00:07:49) Outlines how advisors should confidently present findings and solutions to customers.


                            Diagnostics Pricing and Integrity (00:09:06) Stresses the importance of charging appropriately for diagnostics and maintaining honesty with customers.


                            Implementing Diagnostic Packages (00:10:03) Advises on setting up diagnostic packages, training staff, and improving shop profitability.


                            Conclusion and Call to Action (00:11:06) Encourages shop owners to adopt the process, offers coaching help, and gives a final sponsor shoutout.


                            Closing Remarks (00:11:59) Coach Chris Cotton signs off and thanks listeners for tuning in.

                            ​Connect with Chris:

                            To listen to more episodes, make sure and go over to iTunes and or Spotify.

                            Don't forget to rate and review us!

                            Connect with Chris:

                            AutoFix-Auto Shop Coaching

                            www.autoshopcoaching.com

                            www.aftermarketradionetwork.com

                            940-400-1008

                            Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                            YouTube: https://bit.ly/3ClX0ae

                            Email Chris: chris@autofixsos.com


                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                            In episode six of "The Weekly Blitz," Coach Chris Cotton expertly guides auto repair shop owners through an in-depth, eight-step diagnostic process designed to improve shop consistency, profitability, and customer trust. Throughout the episode, he emphasizes the importance of clear communication with both technicians and customers, ensuring everyone understands the diagnostic procedures and findings. Chris highlights the necessity of thorough and accurate documentation at every stage, which not only protects the shop but also provides transparency for clients. He also stresses the value of charging appropriately for diagnostic work, explaining how this reinforces the professionalism of the shop and ensures technicians are compensated for their expertise.

                            Chris delves into how implementing a standardized diagnostic approach helps prevent costly comebacks, reduces errors, and boosts technician confidence by providing a clear roadmap for every job. This consistency, he explains, leads to higher quality repairs and builds lasting, trust based relationships with clients who appreciate the shop’s attention to detail and reliability. The episode also features a special spotlight on Shop Marketing Pros, a company offering tailored marketing solutions specifically for auto repair shops, helping them attract new customers and retain existing ones.


                            Listeners are encouraged to tune in and discover how refining and standardizing their diagnostic process can elevate their shop’s reputation, increase operational efficiency, and significantly improve their bottom line. Whether you’re looking to streamline workflow, enhance customer satisfaction, or grow your business, this episode provides actionable insights and practical tips to help your shop thrive.

                            Introduction and Sponsor Message (00:00:06) Coach Chris Cotton introduces the podcast, highlights its purpose, and promotes Shop Marketing Pros.


                            Series Recap and Episode Overview (00:01:16) Recap of previous "Back to Basics" episodes and introduction to diagnostics as the focus of this episode.


                            The Importance of a Diagnostic Process (00:02:17) Explains why a standardized diagnostic process is crucial for shop success and customer trust.


                            Step 1: Clarify the Concern (00:03:29) Emphasizes understanding the customer’s issue through detailed questioning and documentation.


                            Step 2: Assign a Testing Level (00:04:31) Describes setting the appropriate diagnostic level before any work begins to manage expectations.


                            Step 3: Perform a Full DVI (00:05:41) Advocates for a complete digital vehicle inspection before starting diagnostics.


                            Step 4: Replicate the Concern (00:06:43) Details the importance of confirming and documenting the customer’s reported issue.


                            Step 5: Pull Codes and Analyze Data (00:07:49) Covers using scan tools to gather data as a starting point for further testing.


                            Step 6: Test the System, Not Just a Part (00:07:49) Explains thorough system testing and documentation, not just focusing on individual parts.


                            Step 7: Confirm the Root Cause (00:07:49) Focuses on identifying and explaining the true cause of the problem.


                            Step 8: Service Advisor Presentation (00:07:49) Outlines how advisors should confidently present findings and solutions to customers.


                            Diagnostics Pricing and Integrity (00:09:06) Stresses the importance of charging appropriately for diagnostics and maintaining honesty with customers.


                            Implementing Diagnostic Packages (00:10:03) Advises on setting up diagnostic packages, training staff, and improving shop profitability.


                            Conclusion and Call to Action (00:11:06) Encourages shop owners to adopt the process, offers coaching help, and gives a final sponsor shoutout.


                            Closing Remarks (00:11:59) Coach Chris Cotton signs off and thanks listeners for tuning in.

                            ​Connect with Chris:

                            To listen to more episodes, make sure and go over to iTunes and or Spotify.

                            Don't forget to rate and review us!

                            Connect with Chris:

                            AutoFix-Auto Shop Coaching

                            www.autoshopcoaching.com

                            www.aftermarketradionetwork.com

                            940-400-1008

                            Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                            YouTube: https://bit.ly/3ClX0ae

                            Email Chris: chris@autofixsos.com


                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.


                            #autofixautoshopcoaching

                             #autofixbeautofixing #autoshopprofits #autoshopprofit 

                            #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

                            #autorepairshopcoaching #autorepairshopconsulting 

                            #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

                            #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

                            #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>7f57fe56-4ef7-4dfd-8954-f3ae6cf5a283Mon, 28 Jul 2025 00:15:00 -040010:35falsebonus                            Adaptive Communication with Rhonda Lea [E053] - Speak Up! Effective CommunicationAdaptive Communication with Rhonda Lea [E053] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound

                            Watch Full Video Episode

                            In our episode today:

                            In this episode we’ll hear about Rhonda’s communication journey and how her relationship with Jimmy has lead to a new path speaking and presenting on topics loyal listeners of Speak Up will certainly appreciate.

                            Rhonda Cites George Bernard Shaw with one of her favorite quotes sums:

                            “The single biggest problem in communication is the illusion that it has taken place.”

                            What we say seems clear to us - but as Rhonda will express - misalignment often lurks beneath the surface.

                            Craig asks Rhonda a key question in this discussion:

                            "What would you tell someone who asks you - why should I need to adapt to others?"

                            Topics Include:

                            • Gaps in Communication
                            • How some chaos is a good thing! (It means there is plenty of demand!)
                            • It can be exhausting to adapt to others
                            • The importance for leaders to show up as a person.
                            • A book recommendation:  Crucial Conversations

                            Our WOTD is

                            Adaptive

                            (Adjective)

                            The adjective "adaptive" describes something that has the ability or tendency to adapt to different situations. 

                            This means being able to:

                            • Adjust to new circumstances, changes, and challenges.
                            • Be flexible, open-minded, and willing to embrace uncertainty.
                            • Modify characteristics, behaviors, or strategies to suit varying conditions or needs.

                            Listeners curious about Rhonda’s business - Scale the Chaos can see more on her website:

                            https://www.scalethechaos.com/

                            Rhonda can be emailed at rhonda@scalethechaos.com or reached out to via LinkedIn

                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound

                            Watch Full Video Episode

                            In our episode today:

                            In this episode we’ll hear about Rhonda’s communication journey and how her relationship with Jimmy has lead to a new path speaking and presenting on topics loyal listeners of Speak Up will certainly appreciate.

                            Rhonda Cites George Bernard Shaw with one of her favorite quotes sums:

                            “The single biggest problem in communication is the illusion that it has taken place.”

                            What we say seems clear to us - but as Rhonda will express - misalignment often lurks beneath the surface.

                            Craig asks Rhonda a key question in this discussion:

                            "What would you tell someone who asks you - why should I need to adapt to others?"

                            Topics Include:

                            • Gaps in Communication
                            • How some chaos is a good thing! (It means there is plenty of demand!)
                            • It can be exhausting to adapt to others
                            • The importance for leaders to show up as a person.
                            • A book recommendation:  Crucial Conversations

                            Our WOTD is

                            Adaptive

                            (Adjective)

                            The adjective "adaptive" describes something that has the ability or tendency to adapt to different situations. 

                            This means being able to:

                            • Adjust to new circumstances, changes, and challenges.
                            • Be flexible, open-minded, and willing to embrace uncertainty.
                            • Modify characteristics, behaviors, or strategies to suit varying conditions or needs.

                            Listeners curious about Rhonda’s business - Scale the Chaos can see more on her website:

                            https://www.scalethechaos.com/

                            Rhonda can be emailed at rhonda@scalethechaos.com or reached out to via LinkedIn

                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            97dba157-4dd3-42d2-a687-f62fc1a550c2Mon, 28 Jul 2025 00:15:00 -040046:59falsebonus                            Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]Thanks to our Partners, NAPA TRACS, and Today's Class

                            Show Notes:

                            • Watch Full Video Episode
                            • The First Breast Cancer Vaccine Trial Recipient: Jennifer Davis [CC 111]: https://remarkableresults.biz/remarkable-results-radio-podcast/cc111/
                            • Introduction (00:00:00)
                            • Celebrating the $2 Million Milestone (00:03:08)
                            • Origin Story of Breaks for Breasts (00:03:46)
                            • Connection to Cleveland Clinic and Dr. Tuohy (00:06:01)
                            • Personal Motivations for Founding (00:06:55)
                            • Industry Call to Action and Broader Impact (00:07:31)
                            • Expanding Research Beyond Breast Cancer (00:10:09)
                            • Clinical Trials Overview: Phase One (00:12:14)
                            • Clinical Trials: Phase Two and Three Plans (00:14:08)
                            • How Research Funding Works at Cleveland Clinic (00:19:42)
                            • 2024 Check Presentation and Fundraising Impact (00:21:03)
                            • Jennifer Davis: The First Clinical Trial Patient (00:23:38)
                            • Hope and Realistic Expectations for the Vaccine (00:29:06)
                            • How Shops Can Get Involved and Marketing Resources (00:32:02)
                            • Encouragement for Year-Round Support (00:34:56)
                            • Final Reflections and Call to Action (00:36:02)
                            • Importance of Philanthropy and Community Involvement (00:38:39)

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                            • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                            • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                            • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                            • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                            • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                            • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                            • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                            • Follow on X: https://twitter.com/RResultsBiz
                            • Visit the Website: https://remarkableresults.biz/
                            • Join our Insider List: https://remarkableresults.biz/insider
                            • All books mentioned on our podcasts: https://remarkableresults.biz/books
                            • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                            • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                            • Special episode collections: https://remarkableresults.biz/collections
                            • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                            • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                            • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                            • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                            • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                            • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                            • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                              • ...]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                              Show Notes:

                              • Watch Full Video Episode
                              • The First Breast Cancer Vaccine Trial Recipient: Jennifer Davis [CC 111]: https://remarkableresults.biz/remarkable-results-radio-podcast/cc111/
                              • Introduction (00:00:00)
                              • Celebrating the $2 Million Milestone (00:03:08)
                              • Origin Story of Breaks for Breasts (00:03:46)
                              • Connection to Cleveland Clinic and Dr. Tuohy (00:06:01)
                              • Personal Motivations for Founding (00:06:55)
                              • Industry Call to Action and Broader Impact (00:07:31)
                              • Expanding Research Beyond Breast Cancer (00:10:09)
                              • Clinical Trials Overview: Phase One (00:12:14)
                              • Clinical Trials: Phase Two and Three Plans (00:14:08)
                              • How Research Funding Works at Cleveland Clinic (00:19:42)
                              • 2024 Check Presentation and Fundraising Impact (00:21:03)
                              • Jennifer Davis: The First Clinical Trial Patient (00:23:38)
                              • Hope and Realistic Expectations for the Vaccine (00:29:06)
                              • How Shops Can Get Involved and Marketing Resources (00:32:02)
                              • Encouragement for Year-Round Support (00:34:56)
                              • Final Reflections and Call to Action (00:36:02)
                              • Importance of Philanthropy and Community Involvement (00:38:39)

                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                              ]]>                              1d8c92d7-fdc3-4722-8370-9b2bf3a87388Fri, 25 Jul 2025 14:00:00 -040041:37falsefull443443Mailbox: Write-Off for Weight Loss Drugs, Gambling Winnings, and Employee Handbooks [E180 - Business By The NumbersMailbox: Write-Off for Weight Loss Drugs, Gambling Winnings, and Employee Handbooks [E180 - Business By The NumbersThanks to our partner Promotive

                              This week, Hunt Demerast, CPA, dives into three hot-button business questions—each with surprising consequences for your bottom line. From covering weight loss meds for your employees to falling into the payroll HR trap, and even how the IRS is tightening the screws on your gambling losses—this episode breaks it all down, minus the legalese.

                              What You’ll Learn:

                              (00:00:00) Introduction

                              (01:02) Can you write off weight loss drugs like Ozempic for your employees—or yourself?

                              (03:19) The truth about MERPs, HRAs, and what ChatGPT got right and wrong

                              (07:09) The real IRS rule that trips up most owners (hint: it's about fairness)

                              (11:28) Gambling tax rule changes that could cost you—even if you lose

                              (16:04) What triggers a W2-G, and how scratch-offs could land you a surprise tax bill

                              (23:30) Why HR modules from payroll companies are often a waste of money

                              (25:50) A real-life story that cost Hunt money—and why handbooks matter

                              (29:52) What every business owner should review in their employee handbook

                              Why It Matters: If you’re a shop owner or small business operator trying to make smart decisions on health benefits, tax deductions, and HR compliance, this episode is a must-listen. Hunt pulls back the curtain on commonly misunderstood write-offs, state labor laws, and how small mistakes can lead to big headaches.

                              Thanks to our partner Promotive

                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                              Visit us Online: www.paarmelis.com

                              Email Hunt: podcast@paarmelis.com

                              Text Paar Melis @ 301-307-5413

                              Download a Copy of My Books Here:


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                              ]]>                              Thanks to our partner Promotive

                              This week, Hunt Demerast, CPA, dives into three hot-button business questions—each with surprising consequences for your bottom line. From covering weight loss meds for your employees to falling into the payroll HR trap, and even how the IRS is tightening the screws on your gambling losses—this episode breaks it all down, minus the legalese.

                              What You’ll Learn:

                              (00:00:00) Introduction

                              (01:02) Can you write off weight loss drugs like Ozempic for your employees—or yourself?

                              (03:19) The truth about MERPs, HRAs, and what ChatGPT got right and wrong

                              (07:09) The real IRS rule that trips up most owners (hint: it's about fairness)

                              (11:28) Gambling tax rule changes that could cost you—even if you lose

                              (16:04) What triggers a W2-G, and how scratch-offs could land you a surprise tax bill

                              (23:30) Why HR modules from payroll companies are often a waste of money

                              (25:50) A real-life story that cost Hunt money—and why handbooks matter

                              (29:52) What every business owner should review in their employee handbook

                              Why It Matters: If you’re a shop owner or small business operator trying to make smart decisions on health benefits, tax deductions, and HR compliance, this episode is a must-listen. Hunt pulls back the curtain on commonly misunderstood write-offs, state labor laws, and how small mistakes can lead to big headaches.

                              Thanks to our partner Promotive

                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                              Visit us Online: www.paarmelis.com

                              Email Hunt: podcast@paarmelis.com

                              Text Paar Melis @ 301-307-5413

                              Download a Copy of My Books Here:


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                              ]]>                              cb6f596d-4795-4f51-8441-a5a47d670ebbThu, 24 Jul 2025 00:15:00 -040028:23falsebonus                              What We Can Learn From Jurassic Park [E194] - Automotive Field TheoryWhat We Can Learn From Jurassic Park [E194] - Automotive Field TheoryThanks to our Partner, NAPA Autotech Training

                              Matt Fanslow dives into an unexpected but fascinating comparison between Jurassic Park and the auto repair industry, exploring themes of chaos theory, unintended consequences, and the importance of foundational knowledge. Drawing parallels from the iconic film (and Michael Crichton’s novels), Matt discusses how small decisions—like cutting corners or skipping fundamentals—can lead to big, unpredictable outcomes in business, careers, and life.

                              Key Topics Discussed:

                              "Your Scientists Were So Preoccupied With Whether They Could, They Didn’t Stop to Think If They Should"

                              • How the pursuit of innovation without foresight mirrors challenges in the automotive industry.
                              • The dangers of prioritizing profit or speed over sustainability and safety.

                              Chaos Theory & The Butterfly Effect

                              • Small, seemingly insignificant actions can have massive consequences (e.g., a poorly coded security system in Jurassic Park → dinosaur chaos).
                              • Applying this to business: How initial conditions (hiring, training, ethics) shape long-term success or failure.

                              The Perils of Skipping Fundamentals

                              • Ian Malcolm’s critique in Jurassic Park: "You stood on the shoulders of giants but never learned the underlying theory."
                              • Why technicians can’t jump straight to advanced diagnostics (e.g., lab scopes) without mastering electrical fundamentals.
                              • "Fundamental ≠ easy. It’s the foundation everything else relies on."

                              Unintended Consequences in Auto Repair

                              • Nedry’s sabotage: How underpaying for critical services (e.g., software, training) backfires.
                              • Diet analogy: One unhealthy choice can undermine progress—just like one overlooked repair detail can lead to comebacks.

                              Awareness & the "Little Things"

                              • The importance of paying attention to details in workflows, customer service, and team dynamics.
                              • Why hindsight often reveals blind spots—and how to cultivate proactive awareness.

                              Notable Quotes:

                              • "Chaos theory isn’t about randomness—it’s about how tiny, early decisions create unpredictable outcomes."
                              • "You can’t win the lottery without buying a ticket, but you also can’t master diagnostics without understanding electricity."
                              • "Respect the journey. Mastery isn’t just about skill; it’s about humility and earned wisdom."

                              Thanks to our Partner, NAPA Autotech Training

                              NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                              Contact Information


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                              ]]>                              Thanks to our Partner, NAPA Autotech Training

                              Matt Fanslow dives into an unexpected but fascinating comparison between Jurassic Park and the auto repair industry, exploring themes of chaos theory, unintended consequences, and the importance of foundational knowledge. Drawing parallels from the iconic film (and Michael Crichton’s novels), Matt discusses how small decisions—like cutting corners or skipping fundamentals—can lead to big, unpredictable outcomes in business, careers, and life.

                              Key Topics Discussed:

                              "Your Scientists Were So Preoccupied With Whether They Could, They Didn’t Stop to Think If They Should"

                              • How the pursuit of innovation without foresight mirrors challenges in the automotive industry.
                              • The dangers of prioritizing profit or speed over sustainability and safety.

                              Chaos Theory & The Butterfly Effect

                              • Small, seemingly insignificant actions can have massive consequences (e.g., a poorly coded security system in Jurassic Park → dinosaur chaos).
                              • Applying this to business: How initial conditions (hiring, training, ethics) shape long-term success or failure.

                              The Perils of Skipping Fundamentals

                              • Ian Malcolm’s critique in Jurassic Park: "You stood on the shoulders of giants but never learned the underlying theory."
                              • Why technicians can’t jump straight to advanced diagnostics (e.g., lab scopes) without mastering electrical fundamentals.
                              • "Fundamental ≠ easy. It’s the foundation everything else relies on."

                              Unintended Consequences in Auto Repair

                              • Nedry’s sabotage: How underpaying for critical services (e.g., software, training) backfires.
                              • Diet analogy: One unhealthy choice can undermine progress—just like one overlooked repair detail can lead to comebacks.

                              Awareness & the "Little Things"

                              • The importance of paying attention to details in workflows, customer service, and team dynamics.
                              • Why hindsight often reveals blind spots—and how to cultivate proactive awareness.

                              Notable Quotes:

                              • "Chaos theory isn’t about randomness—it’s about how tiny, early decisions create unpredictable outcomes."
                              • "You can’t win the lottery without buying a ticket, but you also can’t master diagnostics without understanding electricity."
                              • "Respect the journey. Mastery isn’t just about skill; it’s about humility and earned wisdom."

                              Thanks to our Partner, NAPA Autotech Training

                              NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                              Contact Information


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                              ]]>                              d7809176-c04d-44fb-9beb-1567a4145314Wed, 23 Jul 2025 00:15:00 -040021:26falsebonus                              Write a Children's Book with Ben Tilson [E162] - The Auto Repair Marketing PodcastWrite a Children's Book with Ben Tilson [E162] - The Auto Repair Marketing PodcastThanks to our Partners, Shop Boss and AppFueled

                              Ever meet someone in this industry doing something completely out of the box, and it works? That’s Ben Tilson.

                              Kim sits down with Ben, the second-generation owner of Tilson’s Auto Repair in Rochester, Minnesota. He’s not just growing a solid shop, he’s writing children’s books to spark curiosity and pride in the next generation of technicians. And no, it’s not a gimmick. These books are rooted in Ben’s journey with dyslexia and a passion for storytelling that’s reshaping how kids and their parents see the auto repair world.

                              We dive into the making of Technician Colton’s 10 Steps to an Oil Change and Olivia’s ABCs to a Car, how these books are being shared with local libraries, schools, and families, and how they’re quietly laying the foundation for future techs. His mission is clear: show kids that trades matter, that working with your hands is something to be proud of, and that this industry is filled with real opportunity.

                              But the episode goes way beyond books. We talk about Ben’s creative, grassroots marketing strategies, hosting community events, shop tours, dance parties, Santa in a sleigh, and more. These aren’t big-budget campaigns. They’re smart, authentic ways to build trust, brand loyalty, and lasting community ties.

                              This one’s not just inspiring, it’s a reminder that when you lean into who you are and lead with heart, you don’t just grow your shop. You build a legacy.

                              This episode is sponsored by Shop Boss. Shop Management software that works the way you need it to right out of the box. 

                              Want to revolutionize your marketing? AppFueled does it all email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.com

                              How To Get In Touch With The Guest

                              Ben Tilson, Tilson’s Auto Care

                              Tilson’s Auto Care Facebook

                              Lagniappe (Books, Links, Other Podcasts, etc)

                              Technician Colton’s 10 Steps to an Oil Change

                              Olivia’s ABCs to a Car

                              Get The Ultimate Guide to Auto Repair Shop Marketing

                              Plan With The Pros

                              Show Notes with Timestamps

                              • Introduction and Sponsor Acknowledgment (00:00:01) Kim introduces the episode, mentions scheduling Ben, and thanks the podcast sponsors.
                              • Meet Ben Tilson & Tilson Auto Repair Background (00:00:55) Kim introduces Ben, discusses how she met him, and asks about the history and ownership of Tilson Auto Repair.
                              • Family Dynamics and Business Growth (00:02:20) Ben shares about second-generation ownership, working with his brother, and the shop’s growth through four locations.
                              • Sibling Partnership and Roles (00:04:14) Ben explains how he and his brother divide responsibilities and maintain a strong sibling relationship outside work.
                              • Other Siblings and Ben’s Path to the Business (00:06:06) Ben talks about his sisters, his college experience, and how he and his brother proved themselves to their father.
                              • Father’s Retirement and Santa Tradition (00:07:46) Ben describes his father’s retirement, annual Santa appearance, and maintaining family connections to the business.
                              • Children’s Book Inspiration and Process (00:08:44) Kim introduces Ben’s children’s book; Ben explains his inspiration, dyslexia, and the lack of trade books for kids.
                              • Book Series and Family Themes (00:11:43) Ben discusses naming books after family members, plans for a series, and making education accessible.
                              • Book Content and Shop Representation (00:15:23) Ben details how the book mirrors the real shop, the illustration process, and working with his illustrator.
                              • Sponsor Messages (00:16:35) Sponsor messages for Shop Boss and App Fueled.
                              • Finding an Illustrator and Self-Publishing (00:18:36) Ben shares how he found his illustrator and his experience with self-publishing through DigiPod.
                              • Distribution and Community Response (00:21:28) Ben explains how he distributes the books for free, donates to nonprofits, and uses local mini-libraries.
                              • Plans for School Outreach and Events (00:22:18) Ben discusses plans for school visits, kids’ day events, and using the book to educate families.
                              • Impact on Families and Industry (00:24:28) Kim and Ben talk about the book’s role in connecting with families and inspiring future industry members.
                              • Making the Book More Accessible (00:29:34) Ben acknowledges the need to make the book easier to obtain and shares feedback from the industry.
                              • Community Events and Shop as a Venue (00:33:26) Kim asks about community events; Ben describes Tilson Gives Back, dance parties, and unique shop-hosted events.
                              • Nonprofit Support and Event Innovation (00:34:30) Ben details his involvement with nonprofits, unique fundraising events, and the evolution of Tilson Gives Back.
                              • Santa Photo Op and Guerrilla Marketing (00:37:18) Ben explains the Santa photo op, creative marketing, and building trust through unique community engagement.
                              • Advice for Shops on Community Marketing (00:39:48) Ben shares advice for other shops about investing time in community marketing versus traditional advertising.
                              • Shop Tours and Customer Education (00:41:04) Ben emphasizes the value of shop tours, educating customers, and showcasing the complexity of modern auto repair.
                              • Trades, Education, and Personal Story (00:42:51) Ben discusses the importance of trades, his struggles with dyslexia and standardized tests, and encouraging kids to pursue their strengths.
                              • Overcoming Perfectionism and Taking Action (00:45:32) Ben encourages listeners to try new ideas despite fear of mistakes or criticism.
                              • Closing Thoughts and Inspiration (00:46:37) Kim thanks Ben, highlights his inspirational story, and wraps up the main interview.
                              • Contact Information and Book Access (00:48:09) Ben shares how listeners can connect with him and request a book.
                              • Podcast Outro and Upcoming Event Promo (00:49:51) Kim promotes the podcast, requests reviews, and announces the upcoming Plan with the Pros event.

                              How To Get In Touch

                              Join The Auto Repair Marketing Mastermind Group on Facebook

                              Meet The Pros

                              Follow SMP on Facebook

                              Follow SMP on Instagram

                              Get The Ultimate Guide to Auto Repair Shop Marketing Book

                              Email Us Podcast Questions or Topics 

                              Thanks to our Partners, Shop Boss and AppFueled

                              This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                              AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                              Aftermarket Radio Network

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and...]]>Thanks to our Partners, Shop Boss and AppFueled

                              Ever meet someone in this industry doing something completely out of the box, and it works? That’s Ben Tilson.

                              Kim sits down with Ben, the second-generation owner of Tilson’s Auto Repair in Rochester, Minnesota. He’s not just growing a solid shop, he’s writing children’s books to spark curiosity and pride in the next generation of technicians. And no, it’s not a gimmick. These books are rooted in Ben’s journey with dyslexia and a passion for storytelling that’s reshaping how kids and their parents see the auto repair world.

                              We dive into the making of Technician Colton’s 10 Steps to an Oil Change and Olivia’s ABCs to a Car, how these books are being shared with local libraries, schools, and families, and how they’re quietly laying the foundation for future techs. His mission is clear: show kids that trades matter, that working with your hands is something to be proud of, and that this industry is filled with real opportunity.

                              But the episode goes way beyond books. We talk about Ben’s creative, grassroots marketing strategies, hosting community events, shop tours, dance parties, Santa in a sleigh, and more. These aren’t big-budget campaigns. They’re smart, authentic ways to build trust, brand loyalty, and lasting community ties.

                              This one’s not just inspiring, it’s a reminder that when you lean into who you are and lead with heart, you don’t just grow your shop. You build a legacy.

                              This episode is sponsored by Shop Boss. Shop Management software that works the way you need it to right out of the box. 

                              Want to revolutionize your marketing? AppFueled does it all email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.com

                              How To Get In Touch With The Guest

                              Ben Tilson, Tilson’s Auto Care

                              Tilson’s Auto Care Facebook

                              Lagniappe (Books, Links, Other Podcasts, etc)

                              Technician Colton’s 10 Steps to an Oil Change

                              Olivia’s ABCs to a Car

                              Get The Ultimate Guide to Auto Repair Shop Marketing

                              Plan With The Pros

                              Show Notes with Timestamps

                              • Introduction and Sponsor Acknowledgment (00:00:01) Kim introduces the episode, mentions scheduling Ben, and thanks the podcast sponsors.
                              • Meet Ben Tilson & Tilson Auto Repair Background (00:00:55) Kim introduces Ben, discusses how she met him, and asks about the history and ownership of Tilson Auto Repair.
                              • Family Dynamics and Business Growth (00:02:20) Ben shares about second-generation ownership, working with his brother, and the shop’s growth through four locations.
                              • Sibling Partnership and Roles (00:04:14) Ben explains how he and his brother divide responsibilities and maintain a strong sibling relationship outside work.
                              • Other Siblings and Ben’s Path to the Business (00:06:06) Ben talks about his sisters, his college experience, and how he and his brother proved themselves to their father.
                              • Father’s Retirement and Santa Tradition (00:07:46) Ben describes his father’s retirement, annual Santa appearance, and maintaining family connections to the business.
                              • Children’s Book Inspiration and Process (00:08:44) Kim introduces Ben’s children’s book; Ben explains his inspiration, dyslexia, and the lack of trade books for kids.
                              • Book Series and Family Themes (00:11:43) Ben discusses naming books after family members, plans for a series, and making education accessible.
                              • Book Content and Shop Representation (00:15:23) Ben details how the book mirrors the real shop, the illustration process, and working with his illustrator.
                              • Sponsor Messages (00:16:35) Sponsor messages for Shop Boss and App Fueled.
                              • Finding an Illustrator and Self-Publishing (00:18:36) Ben shares how he found his illustrator and his experience with self-publishing through DigiPod.
                              • Distribution and Community Response (00:21:28) Ben explains how he distributes the books for free, donates to nonprofits, and uses local mini-libraries.
                              • Plans for School Outreach and Events (00:22:18) Ben discusses plans for school visits, kids’ day events, and using the book to educate families.
                              • Impact on Families and Industry (00:24:28) Kim and Ben talk about the book’s role in connecting with families and inspiring future industry members.
                              • Making the Book More Accessible (00:29:34) Ben acknowledges the need to make the book easier to obtain and shares feedback from the industry.
                              • Community Events and Shop as a Venue (00:33:26) Kim asks about community events; Ben describes Tilson Gives Back, dance parties, and unique shop-hosted events.
                              • Nonprofit Support and Event Innovation (00:34:30) Ben details his involvement with nonprofits, unique fundraising events, and the evolution of Tilson Gives Back.
                              • Santa Photo Op and Guerrilla Marketing (00:37:18) Ben explains the Santa photo op, creative marketing, and building trust through unique community engagement.
                              • Advice for Shops on Community Marketing (00:39:48) Ben shares advice for other shops about investing time in community marketing versus traditional advertising.
                              • Shop Tours and Customer Education (00:41:04) Ben emphasizes the value of shop tours, educating customers, and showcasing the complexity of modern auto repair.
                              • Trades, Education, and Personal Story (00:42:51) Ben discusses the importance of trades, his struggles with dyslexia and standardized tests, and encouraging kids to pursue their strengths.
                              • Overcoming Perfectionism and Taking Action (00:45:32) Ben encourages listeners to try new ideas despite fear of mistakes or criticism.
                              • Closing Thoughts and Inspiration (00:46:37) Kim thanks Ben, highlights his inspirational story, and wraps up the main interview.
                              • Contact Information and Book Access (00:48:09) Ben shares how listeners can connect with him and request a book.
                              • Podcast Outro and Upcoming Event Promo (00:49:51) Kim promotes the podcast, requests reviews, and announces the upcoming Plan with the Pros event.

                              How To Get In Touch

                              Join The Auto Repair Marketing Mastermind Group on Facebook

                              Meet The Pros

                              Follow SMP on Facebook

                              Follow SMP on Instagram

                              Get The Ultimate Guide to Auto Repair Shop Marketing Book

                              Email Us Podcast Questions or Topics 

                              Thanks to our Partners, Shop Boss and AppFueled

                              This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                              AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                              Aftermarket Radio Network

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                              ]]>a5e432ec-a5f8-4caa-ac21-f527f8057327Wed, 23 Jul 2025 00:15:00 -040051:24falsebonus                              The Power of Accountability: You Can’t Grow Alone! [RR 1049]The Power of Accountability: You Can’t Grow Alone! [RR 1049]Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                              Recorded at the Institute Summit 2025, Tracy Holt and Patrece Holt Vance, a brother-sister duo from a family owned shop, share how their business transitioned into a new era of strategic growth and profitability under their leadership. They credit much of their progress to the accountability and peer support they found through the Institute’s Peer Groups. Tracy and Patrice also open up about the critical role of workplace culture and employee well-being in their success, and Tracy reflects on how a personal tragedy reshaped his "why" and fuels his drive today.

                              Tracy Holt and Patrece Holt Vance, Performance Place, South Jordan, UT

                              Show Notes
                              • Watch Full Video Episode
                              • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                              • Don’t Sell, Connect: The Power of Emotion with Your Clients [RR 1032]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1032/
                              • Introduction (00:00:00)
                              • Guest Introductions and Family Business Background (00:01:01)
                              • Composite Partner Program and Accountability (00:02:00)
                              • Vulnerability and Sharing Struggles (00:04:14)
                              • Common Struggles Among Shop Owners (00:05:40)
                              • Summit Speakers and Dan Clark’s Message (00:06:12)
                              • The Evolving 'Why' and Taking Action (00:07:07) H
                              • Self-Doubt and Risk in Business (00:08:03)
                              • Family Dynamics and Succession (00:08:32)
                              • Balancing Work and Family Life (00:09:40)
                              • Major Life Pivot and Business Purpose (00:11:18)
                              • Lessons from Adversity and Team Building (00:13:08)
                              • CRM, Marketing, and Customer Loyalty (00:18:16)
                              • Profitability, Expansion, and Growth Mindset (00:19:20)
                              • Intuition and Sustainable Growth (00:20:39)
                              • Cost Management and Expense Control (00:22:10)
                              • Fear of Failure and Shifting Mindsets (00:24:24)
                              • Expansion, ROI, and Vision (00:26:38)
                              • Customer Relations and Word-of-Mouth (00:26:54)
                              • Opportunities, Multi-Shop Growth, and Caution (00:28:41)
                              • Conference Takeaways: Culture and Accountability (00:30:30)
                              • Continuous Improvement and Community Involvement (00:33:06)
                              • Implementing Conference Learnings (00:33:52)

                              Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                      ]]>                              Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                              Recorded at the Institute Summit 2025, Tracy Holt and Patrece Holt Vance, a brother-sister duo from a family owned shop, share how their business transitioned into a new era of strategic growth and profitability under their leadership. They credit much of their progress to the accountability and peer support they found through the Institute’s Peer Groups. Tracy and Patrice also open up about the critical role of workplace culture and employee well-being in their success, and Tracy reflects on how a personal tragedy reshaped his "why" and fuels his drive today.

                              Tracy Holt and Patrece Holt Vance, Performance Place, South Jordan, UT

                              Show Notes
                              • Watch Full Video Episode
                              • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                              • Don’t Sell, Connect: The Power of Emotion with Your Clients [RR 1032]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1032/
                              • Introduction (00:00:00)
                              • Guest Introductions and Family Business Background (00:01:01)
                              • Composite Partner Program and Accountability (00:02:00)
                              • Vulnerability and Sharing Struggles (00:04:14)
                              • Common Struggles Among Shop Owners (00:05:40)
                              • Summit Speakers and Dan Clark’s Message (00:06:12)
                              • The Evolving 'Why' and Taking Action (00:07:07) H
                              • Self-Doubt and Risk in Business (00:08:03)
                              • Family Dynamics and Succession (00:08:32)
                              • Balancing Work and Family Life (00:09:40)
                              • Major Life Pivot and Business Purpose (00:11:18)
                              • Lessons from Adversity and Team Building (00:13:08)
                              • CRM, Marketing, and Customer Loyalty (00:18:16)
                              • Profitability, Expansion, and Growth Mindset (00:19:20)
                              • Intuition and Sustainable Growth (00:20:39)
                              • Cost Management and Expense Control (00:22:10)
                              • Fear of Failure and Shifting Mindsets (00:24:24)
                              • Expansion, ROI, and Vision (00:26:38)
                              • Customer Relations and Word-of-Mouth (00:26:54)
                              • Opportunities, Multi-Shop Growth, and Caution (00:28:41)
                              • Conference Takeaways: Culture and Accountability (00:30:30)
                              • Continuous Improvement and Community Involvement (00:33:06)
                              • Implementing Conference Learnings (00:33:52)

                              Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                      ]]>                              4aaf41a1-dfe3-4b40-99ad-849656266d02Tue, 22 Jul 2025 00:15:00 -040035:16falsefull10491049                              Tools of the Trade: What Every Shop Actually Needs [E217] - Chris Cotton Weekly BlitzTools of the Trade: What Every Shop Actually Needs [E217] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                              Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                              Check out their podcast here: https://autorepairmarketing.captivate.fm/

                              If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                              Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                              ​In this episode of "The Weekly Blitz," Coach Chris Cotton expertly guides auto repair shop owners through the essentials of equipping their shops for maximum productivity and profitability. He breaks down five key tool categories—lifts, diagnostics, digital inspections, efficiency tools, and management software—explaining how each one plays a crucial role in streamlining workflow and improving service quality. Chris also warns against common and costly equipment mistakes, such as over-investing in unnecessary gadgets or neglecting to update outdated tools, and he emphasizes the importance of comprehensive staff training to ensure every team member can use new equipment effectively.

                              Throughout the episode, Chris shares practical budgeting tips, including how to prioritize purchases based on shop needs and how to calculate the return on investment for major equipment upgrades. He illustrates his points with real-world examples from successful shop owners who have made smart, strategic investments that paid off in increased efficiency and higher profits. Listeners will learn how to avoid pitfalls, make informed decisions, and create a plan for ongoing equipment evaluation and improvement.

                              This episode is part of the "Back to Basics" series, designed to help shop owners streamline operations, eliminate waste, and boost overall business success. Whether you’re just starting out or looking to upgrade your existing shop, Chris’s insights will help you build a solid foundation for growth. For personalized advice tailored to your unique situation, book a free session with Chris at AutoShopCoaching.com.

                              ​Introduction and Sponsor Message (00:00:01) 

                              • Coach Chris Cotton introduces the podcast, outlines its purpose, and highlights the episode sponsor.

                              Series Recap and Episode Focus (00:00:59) 

                              • Recaps previous "Back to Basics" topics and introduces the focus on essential tools and equipment.

                              The Importance of the Right Tools (00:01:55) 

                              • Discusses why having the right tools and equipment is critical for shop productivity and profitability.

                              Category 1: Lifting and Hoisting Equipment (00:02:56) 

                              • Explains the need for quality lifts, drive-on racks, and safety/inspection requirements.

                              Category 2: Diagnostic Tools (00:04:02) 

                              • Covers essential diagnostic equipment, including OBD2 scanners, factory tools, and the importance of proper diagnostics.

                              Category 3: Digital Vehicle Inspection (DVI) Systems (00:05:16) 

                              • Emphasizes the necessity of DVI systems for trust, sales, and customer communication.

                              Category 4: Efficiency Tools (00:06:25) 

                              • Lists efficiency tools like parts carts, oil extractors, tool organization, and reducing wasted technician motion.

                              Category 5: Shop Software Management Tools (00:07:24) 

                              • Describes the importance of shop management software, integrations, and digital payment systems.

                              Common Pitfalls and Money Pits (00:08:29) 

                              • Warns against buying expensive equipment too early, like alignment racks, and stresses ROI analysis.

                              Avoiding Common Traps (00:09:37) 

                              • Discusses mistakes such as buying specialized tools prematurely, falling for gimmicks, and neglecting training.

                              Trade Show Buying Advice (00:10:35) 

                              • Gives tips for making smart purchasing decisions at trade shows and avoiding impulse buys.

                              Smart Tool Investment Strategies (00:11:33) 

                              • Outlines questions to ask before buying, focusing on ROI, productivity, technician involvement, and budgeting.

                              Technician Tool Setup Example (00:12:24) 

                              • Shares a story about equipping a new apprentice and the importance of technician input on tool selection.

                              Budgeting for Tools and Equipment (00:13:24) 

                              • Advises setting a monthly equipment budget and reinvesting consistently for long-term growth.


                              Conclusion and Call to Action 

                              • (00:14:15) Wraps up with a summary, offer for coaching help, and a final sponsor message.


                              ​Connect with Chris:

                              To listen to more episodes, make sure and go over to iTunes and or Spotify.

                              Don't forget to rate and review us!

                              Connect with Chris:

                              AutoFix-Auto Shop Coaching

                              www.autoshopcoaching.com

                              www.aftermarketradionetwork.com

                              940-400-1008

                              Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                              YouTube: https://bit.ly/3ClX0ae

                              Email Chris: chris@autofixsos.com


                              The Aftermarket Radio Network

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                              Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                              Check out their podcast here: https://autorepairmarketing.captivate.fm/

                              If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                              Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                              ​In this episode of "The Weekly Blitz," Coach Chris Cotton expertly guides auto repair shop owners through the essentials of equipping their shops for maximum productivity and profitability. He breaks down five key tool categories—lifts, diagnostics, digital inspections, efficiency tools, and management software—explaining how each one plays a crucial role in streamlining workflow and improving service quality. Chris also warns against common and costly equipment mistakes, such as over-investing in unnecessary gadgets or neglecting to update outdated tools, and he emphasizes the importance of comprehensive staff training to ensure every team member can use new equipment effectively.

                              Throughout the episode, Chris shares practical budgeting tips, including how to prioritize purchases based on shop needs and how to calculate the return on investment for major equipment upgrades. He illustrates his points with real-world examples from successful shop owners who have made smart, strategic investments that paid off in increased efficiency and higher profits. Listeners will learn how to avoid pitfalls, make informed decisions, and create a plan for ongoing equipment evaluation and improvement.

                              This episode is part of the "Back to Basics" series, designed to help shop owners streamline operations, eliminate waste, and boost overall business success. Whether you’re just starting out or looking to upgrade your existing shop, Chris’s insights will help you build a solid foundation for growth. For personalized advice tailored to your unique situation, book a free session with Chris at AutoShopCoaching.com.

                              ​Introduction and Sponsor Message (00:00:01) 

                              • Coach Chris Cotton introduces the podcast, outlines its purpose, and highlights the episode sponsor.

                              Series Recap and Episode Focus (00:00:59) 

                              • Recaps previous "Back to Basics" topics and introduces the focus on essential tools and equipment.

                              The Importance of the Right Tools (00:01:55) 

                              • Discusses why having the right tools and equipment is critical for shop productivity and profitability.

                              Category 1: Lifting and Hoisting Equipment (00:02:56) 

                              • Explains the need for quality lifts, drive-on racks, and safety/inspection requirements.

                              Category 2: Diagnostic Tools (00:04:02) 

                              • Covers essential diagnostic equipment, including OBD2 scanners, factory tools, and the importance of proper diagnostics.

                              Category 3: Digital Vehicle Inspection (DVI) Systems (00:05:16) 

                              • Emphasizes the necessity of DVI systems for trust, sales, and customer communication.

                              Category 4: Efficiency Tools (00:06:25) 

                              • Lists efficiency tools like parts carts, oil extractors, tool organization, and reducing wasted technician motion.

                              Category 5: Shop Software Management Tools (00:07:24) 

                              • Describes the importance of shop management software, integrations, and digital payment systems.

                              Common Pitfalls and Money Pits (00:08:29) 

                              • Warns against buying expensive equipment too early, like alignment racks, and stresses ROI analysis.

                              Avoiding Common Traps (00:09:37) 

                              • Discusses mistakes such as buying specialized tools prematurely, falling for gimmicks, and neglecting training.

                              Trade Show Buying Advice (00:10:35) 

                              • Gives tips for making smart purchasing decisions at trade shows and avoiding impulse buys.

                              Smart Tool Investment Strategies (00:11:33) 

                              • Outlines questions to ask before buying, focusing on ROI, productivity, technician involvement, and budgeting.

                              Technician Tool Setup Example (00:12:24) 

                              • Shares a story about equipping a new apprentice and the importance of technician input on tool selection.

                              Budgeting for Tools and Equipment (00:13:24) 

                              • Advises setting a monthly equipment budget and reinvesting consistently for long-term growth.


                              Conclusion and Call to Action 

                              • (00:14:15) Wraps up with a summary, offer for coaching help, and a final sponsor message.


                              ​Connect with Chris:

                              To listen to more episodes, make sure and go over to iTunes and or Spotify.

                              Don't forget to rate and review us!

                              Connect with Chris:

                              AutoFix-Auto Shop Coaching

                              www.autoshopcoaching.com

                              www.aftermarketradionetwork.com

                              940-400-1008

                              Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                              YouTube: https://bit.ly/3ClX0ae

                              Email Chris: chris@autofixsos.com


                              The Aftermarket Radio Network

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.


                              #autofixautoshopcoaching

                               #autofixbeautofixing #autoshopprofits #autoshopprofit 

                              #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

                              #autorepairshopcoaching #autorepairshopconsulting 

                              #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

                              #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

                              #autofix #shopmarketingpros #autofixautoshopcoachingbook

                              ]]>64429798-3fa2-4841-b047-f5b641b06041Mon, 21 Jul 2025 00:15:00 -040013:44falsebonus                              A Simple formula for Artful Story Telling [E052] - Speak Up! Effective CommunicationA Simple formula for Artful Story Telling [E052] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound

                              Watch Full Video Episode

                              WOTD

                              Gregarious

                              gre·gar·i·ous

                              adjective

                              1. (Of a person) - Fond of company sociable.

                              2. (Of animals) - Living in flocks or loosely organized communities

                              3. (Of plants) - Growing in open clusters or in pure associations…

                              No matter the situation you find yourself in, storytelling is one of the most important things we can do to create shared experiences as humans. They help us understand each other, connect with one another, and even learn to empathize or identify with others.

                              Whether it is for business, for humor, or for a moral lesson - a good story is easier for any human audience to focus on and listen to and retain information from and all of this makes stories a powerful tool in your communication tool box.

                              Here is the formula:

                              LA (Location Action) *Helen, our club president suggested we remember this as the story starts in “Los Angeles”)

                              Want

                              Obstacle

                              Resolution

                              Next time you have a story to tell: Remember - Location - Action - Want - Obstacle - Resolution

                              Something to add? Something you’re curious about? Something you’d like to talk about? - email me here: speakup@craigoneill.net.

                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                              The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                              Contact Information


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                              ]]>                              Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound

                              Watch Full Video Episode

                              WOTD

                              Gregarious

                              gre·gar·i·ous

                              adjective

                              1. (Of a person) - Fond of company sociable.

                              2. (Of animals) - Living in flocks or loosely organized communities

                              3. (Of plants) - Growing in open clusters or in pure associations…

                              No matter the situation you find yourself in, storytelling is one of the most important things we can do to create shared experiences as humans. They help us understand each other, connect with one another, and even learn to empathize or identify with others.

                              Whether it is for business, for humor, or for a moral lesson - a good story is easier for any human audience to focus on and listen to and retain information from and all of this makes stories a powerful tool in your communication tool box.

                              Here is the formula:

                              LA (Location Action) *Helen, our club president suggested we remember this as the story starts in “Los Angeles”)

                              Want

                              Obstacle

                              Resolution

                              Next time you have a story to tell: Remember - Location - Action - Want - Obstacle - Resolution

                              Something to add? Something you’re curious about? Something you’d like to talk about? - email me here: speakup@craigoneill.net.

                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                              The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                              Contact Information


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                              ]]>                              34e8f08b-973f-4580-a225-2c4607d4aa70Mon, 21 Jul 2025 00:15:00 -040018:43falsebonus                              Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]Thanks to our Partners, NAPA TRACS, and Today's Class

                              Show Notes:

                              • Watch Full Video Episode
                              • Introduction (00:00:00)
                              • The Importance of Transportation (00:02:23)
                              • Challenges for Shop Owners Helping Others (00:03:05)
                              • Hands of the Carpenter Overview (00:04:33)
                              • The Impact of Transportation on Single Moms (00:05:44)
                              • The Value of Reliable Vehicles (00:08:04)
                              • Refugee Family Story (00:09:46)
                              • Vetting and Car Distribution Process (00:11:58)
                              • Hands of the Carpenter’s Long-Term Support (00:14:01)
                              • Single Mom’s Journey to Stability (00:16:33)
                              • How Vehicles Are Sourced (00:20:19)
                              • Vehicle Donation and Repurposing (00:21:23)
                              • Scale of Support and Impact (00:23:41)
                              • Funding and Community Partnerships (00:24:06)
                              • Shop Culture and Employee Impact (00:25:26)
                              • Encouragement for Industry Involvement (00:26:14)
                              • Tracking Outcomes and Opportunity (00:28:25)
                              • Faith and Life Coaching Elements (00:29:16)
                              • Ongoing Relationships and Hope (00:30:44)
                              • Community and Networking (00:32:10)
                              • Personal Reflections and Ripple Effects (00:32:31)
                              • Impact on Children and Families (00:33:33)

                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                              • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                              • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                              • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                              • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                              • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                              • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                              • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                              • Follow on X: https://twitter.com/RResultsBiz
                              • Visit the Website: https://remarkableresults.biz/
                              • Join our Insider List: https://remarkableresults.biz/insider
                              • All books mentioned on our podcasts: https://remarkableresults.biz/books
                              • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                              • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                              • Special episode collections: https://remarkableresults.biz/collections
                              • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                              • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                              • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                              • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                              • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                              • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                              • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and...]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                                Show Notes:

                                • Watch Full Video Episode
                                • Introduction (00:00:00)
                                • The Importance of Transportation (00:02:23)
                                • Challenges for Shop Owners Helping Others (00:03:05)
                                • Hands of the Carpenter Overview (00:04:33)
                                • The Impact of Transportation on Single Moms (00:05:44)
                                • The Value of Reliable Vehicles (00:08:04)
                                • Refugee Family Story (00:09:46)
                                • Vetting and Car Distribution Process (00:11:58)
                                • Hands of the Carpenter’s Long-Term Support (00:14:01)
                                • Single Mom’s Journey to Stability (00:16:33)
                                • How Vehicles Are Sourced (00:20:19)
                                • Vehicle Donation and Repurposing (00:21:23)
                                • Scale of Support and Impact (00:23:41)
                                • Funding and Community Partnerships (00:24:06)
                                • Shop Culture and Employee Impact (00:25:26)
                                • Encouragement for Industry Involvement (00:26:14)
                                • Tracking Outcomes and Opportunity (00:28:25)
                                • Faith and Life Coaching Elements (00:29:16)
                                • Ongoing Relationships and Hope (00:30:44)
                                • Community and Networking (00:32:10)
                                • Personal Reflections and Ripple Effects (00:32:31)
                                • Impact on Children and Families (00:33:33)

                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                                ]]>                                038df75d-edf8-4e85-8921-54571205f017Fri, 18 Jul 2025 14:00:00 -040038:12falsefull442442Tax Changes: How to Maximize the Changes in Your Shop [E179] - Business By The NumbersTax Changes: How to Maximize the Changes in Your Shop [E179] - Business By The NumbersThanks to our partner Promotive

                                This week on Business by the Numbers, Hunt Demerast, CPA at Paar Melis & Associates, returns to break down what the new “Big Beautiful Bill” really means for shop owners and employees. From tax-free overtime myths to what counts as a "qualified" tip, Hunt pulls back the curtain on the IRS's latest updates and what they actually mean for your bottom line.

                                He also dives into one surprising tax change that nobody’s talking about—yet could massively simplify your year-end planning.

                                What You’ll Learn in This Episode:

                                (03:33) The truth behind tax-free tips—are auto shops even eligible?

                                (14:38) The real winners in the new overtime tax break (and why it’s not shop owners)

                                (21:02) What “qualified overtime” really means (and why USA Today got it wrong)

                                (25:46) A realistic tax savings example for your team

                                (29:25) Why pass-through entity taxes may disappear—and what to do before they do

                                Takeaway: Don’t rush to change your pay structure just yet. Hunt explains why "hurry up and wait" is your smartest strategy for now.

                                Thanks to our partner Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                ]]>                                Thanks to our partner Promotive

                                This week on Business by the Numbers, Hunt Demerast, CPA at Paar Melis & Associates, returns to break down what the new “Big Beautiful Bill” really means for shop owners and employees. From tax-free overtime myths to what counts as a "qualified" tip, Hunt pulls back the curtain on the IRS's latest updates and what they actually mean for your bottom line.

                                He also dives into one surprising tax change that nobody’s talking about—yet could massively simplify your year-end planning.

                                What You’ll Learn in This Episode:

                                (03:33) The truth behind tax-free tips—are auto shops even eligible?

                                (14:38) The real winners in the new overtime tax break (and why it’s not shop owners)

                                (21:02) What “qualified overtime” really means (and why USA Today got it wrong)

                                (25:46) A realistic tax savings example for your team

                                (29:25) Why pass-through entity taxes may disappear—and what to do before they do

                                Takeaway: Don’t rush to change your pay structure just yet. Hunt explains why "hurry up and wait" is your smartest strategy for now.

                                Thanks to our partner Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                ]]>                                9a37e7e2-85aa-43d4-b578-c56f930d1adbThu, 17 Jul 2025 00:15:00 -040032:39falsebonus                                Music, Metal, and Shop Morale [E193] - Automotive Field TheoryMusic, Metal, and Shop Morale [E193] - Automotive Field TheoryThanks to our Partner, NAPA Autotech Training

                                Episode Highlights:

                                Metal Music & Culture

                                • Matt opens with a quote from the documentary Metal: A Headbanger’s Journey by Sam Dunn, discussing how metal celebrates what society often denies and why it remains a culture of outsiders.
                                • Shares his experience attending the Summer of Loud festival with his 10-year-old son, Christian, where they saw The Devil Wears Prada, Beartooth, I Prevail, Killswitch Engage, and Parkway Drive.
                                • Reflects on the positive atmosphere at metal concerts, breaking stereotypes about metal fans being angry or self-centered.

                                Christian’s Guitar Performance

                                • Christian, who has been taking guitar lessons for a few months, performed a medley at the Universal Music Center’s music fest in Red Wing, Minnesota.
                                • His set included:
                                • Eruption & Ain’t Talkin’ ‘Bout Love (Van Halen)
                                • Seek & Destroy & Master of Puppets (Metallica)
                                • Careless Whisper (Wham!)
                                • The crowd’s reaction shifted from curiosity to excitement as he played, proving his talent and stage presence.

                                Listener Questions Answered

                                • "What do terms like ‘putting someone over’ or ‘getting a pop’ mean?"
                                • Matt explains these are wrestling terms borrowed from pro wrestling lingo:
                                • "Putting someone over" = Making someone look good (e.g., helping them win or appear strong).
                                • "Getting a pop" = Eliciting a big reaction from the crowd (cheers or boos).
                                • "Kayfabe" = Maintaining the illusion that wrestling is real.
                                • He clarifies that while wrestling outcomes are scripted (a work), the physical toll is very real.
                                • "What are the music rules in your shop?"
                                • No strict rules—each bay has its own stereo.
                                • Genres range from metal to country to golden oldies, depending on who’s working.
                                • The shop’s soundproofing means customers never hear the music, so anything goes.
                                • (Matt jokes that if there were a rule, it’d be: "We play both kinds of music—heavy and metal.")
                                • "Is your shop air-conditioned?"
                                • Yes! They installed A/C last summer, and it’s been a game-changer for morale and productivity.
                                • Before A/C, the heat and humidity drained energy by mid-afternoon.
                                • Now, production stays high, attitudes are better, and it’s a major perk for attracting talent.
                                • Matt quotes a competitor: "If anything ever happens to our A/C, we’re getting a bigger one."

                                Final Thoughts

                                • Encourages listeners to challenge stereotypes—whether in the automotive industry or music scenes.

                                Thanks to our Partner, NAPA Autotech Training

                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                ]]>                                Thanks to our Partner, NAPA Autotech Training

                                Episode Highlights:

                                Metal Music & Culture

                                • Matt opens with a quote from the documentary Metal: A Headbanger’s Journey by Sam Dunn, discussing how metal celebrates what society often denies and why it remains a culture of outsiders.
                                • Shares his experience attending the Summer of Loud festival with his 10-year-old son, Christian, where they saw The Devil Wears Prada, Beartooth, I Prevail, Killswitch Engage, and Parkway Drive.
                                • Reflects on the positive atmosphere at metal concerts, breaking stereotypes about metal fans being angry or self-centered.

                                Christian’s Guitar Performance

                                • Christian, who has been taking guitar lessons for a few months, performed a medley at the Universal Music Center’s music fest in Red Wing, Minnesota.
                                • His set included:
                                • Eruption & Ain’t Talkin’ ‘Bout Love (Van Halen)
                                • Seek & Destroy & Master of Puppets (Metallica)
                                • Careless Whisper (Wham!)
                                • The crowd’s reaction shifted from curiosity to excitement as he played, proving his talent and stage presence.

                                Listener Questions Answered

                                • "What do terms like ‘putting someone over’ or ‘getting a pop’ mean?"
                                • Matt explains these are wrestling terms borrowed from pro wrestling lingo:
                                • "Putting someone over" = Making someone look good (e.g., helping them win or appear strong).
                                • "Getting a pop" = Eliciting a big reaction from the crowd (cheers or boos).
                                • "Kayfabe" = Maintaining the illusion that wrestling is real.
                                • He clarifies that while wrestling outcomes are scripted (a work), the physical toll is very real.
                                • "What are the music rules in your shop?"
                                • No strict rules—each bay has its own stereo.
                                • Genres range from metal to country to golden oldies, depending on who’s working.
                                • The shop’s soundproofing means customers never hear the music, so anything goes.
                                • (Matt jokes that if there were a rule, it’d be: "We play both kinds of music—heavy and metal.")
                                • "Is your shop air-conditioned?"
                                • Yes! They installed A/C last summer, and it’s been a game-changer for morale and productivity.
                                • Before A/C, the heat and humidity drained energy by mid-afternoon.
                                • Now, production stays high, attitudes are better, and it’s a major perk for attracting talent.
                                • Matt quotes a competitor: "If anything ever happens to our A/C, we’re getting a bigger one."

                                Final Thoughts

                                • Encourages listeners to challenge stereotypes—whether in the automotive industry or music scenes.

                                Thanks to our Partner, NAPA Autotech Training

                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                ]]>                                906ca3da-bca7-4761-904b-117b9d96254cWed, 16 Jul 2025 00:15:00 -040026:30falsebonus                                Building Great Teams with J.R. Portman [E161] - The Auto Repair Marketing PodcastBuilding Great Teams with J.R. Portman [E161] - The Auto Repair Marketing PodcastThanks to our Partners, Shop Boss and AppFueled

                                We all want great teams, but most shop owners don’t realize that a high-performing team doesn’t start with talent; it starts with culture. In this episode, I sit down with my right-hand man, J.R. Portman, and we unpack the real story behind building and keeping a team that not only performs but thrives.

                                JR’s been instrumental in shaping the culture here at Shop Marketing Pros, and together we walk through what it takes to build a team from scratch, the brutal cost of hanging on to the wrong people, and how to create an environment where your team steps up even when you’re on vacation.

                                We’ll get into hiring for character vs. capability, how tools like EOS and DISC can transform your business, what “core values” actually mean in the real world, and the moment when your team starts running the business better than you do.

                                This isn’t fluff. It’s real talk about what culture is, what happens when you get it wrong, and how it feels when you finally get it right.

                                 This episode is sponsored by Shop Boss, manage and grow your shop with top features like integrated payments from 360 Payments. 

                                Are you ready to convert clients to members? AppFueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                EOS (Entrepreneurial Operating System)

                                Shop Marketing Pros - Core Values

                                The Five Dysfunctions of a Team Book

                                DISC Assessments

                                Show Notes with Timestamps

                                • Introduction and Sponsor Acknowledgments (00:00:01) Brief intro to the podcast, host, guest, and sponsor messages.
                                • JR’s Role and Team Building Philosophy (00:00:56) JR’s background, importance of team and culture, inevitability of workplace culture.
                                • Hiring for Character vs. Skill (00:02:38) Challenges in hiring, value of character over skill, teachability, and long-term impact.
                                • Personal Stories: Hiring for Character (00:04:34) Examples from Shop Marketing Pros, hiring people with no marketing background, teachability.
                                • Culture Forms with or Without You (00:08:14) Unintentional culture, negative environments, and the need for intentional leadership.
                                • Long Road to Positive Culture (00:09:48) Building culture takes time, sometimes requires hard choices, removing toxic high performers.
                                • Impact of Hiring for Culture (00:10:50) How hiring for culture affects retention, team performance, and broadens hiring pool.
                                • Employee Growth and Retention Stories (00:12:30) Michelle’s journey from assistant to SEO lead, training and internal growth.
                                • Using Assessments in Hiring (00:14:10) DISC, Kolbe, and other assessments to understand and hire for character.
                                • Sponsor Messages (00:15:24) Additional sponsor messages and product features.
                                • Defining Company Culture (00:17:18) What culture really means, how it’s perceived internally and externally.
                                • Culture’s External Impact (00:19:41) How culture affects customer experience and business reputation.
                                • Attracting the Right People: Core Values (00:21:45) Using core values to attract and hire the right team members.
                                • Hiring Based on Core Values (00:23:04) Practical process of hiring and reinforcing core values in the company.
                                • Hire Slow, Fire Fast Philosophy (00:25:28) Importance of removing toxic employees quickly, even if they are high performers.
                                • People Analyzer and Accountability (00:28:24) Using EOS tools like People Analyzer for objective hiring/firing decisions.
                                • Team Buy-In and Transparency (00:30:31) Empowering teams, using EOS tools like IDS and VTO, and sharing business metrics.
                                • Vision Traction Organizer (VTO) and Planning (00:33:26) How VTO helps with business planning, transparency, and team alignment.
                                • Letting Go of Control as a Leader (00:37:06) The leader’s role in culture, learning to trust the team, and gradual delegation.
                                • What a Great Team Looks Looks (00:40:41) Signs of a strong team: owner can step away, business runs smoothly, empowered employees.
                                • Empowering Mistakes and Growth (00:44:10) Allowing team members to make mistakes, fostering growth, and building confidence.
                                • Closing Thoughts and Outro (00:46:01) Final advice on team building, gratitude, and podcast outro.

                                How To Get In Touch

                                Join The Auto Repair Marketing Mastermind Group on Facebook

                                Meet The Pros

                                Follow SMP on Facebook

                                Follow SMP on Instagram

                                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                Email Us Podcast Questions or Topics 

                                Thanks to our Partners, Shop Boss and AppFueled

                                This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                                AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim

                                Walker Work with Shop Owners to Take it to the Next Level.

                                ]]>                                Thanks to our Partners, Shop Boss and AppFueled

                                We all want great teams, but most shop owners don’t realize that a high-performing team doesn’t start with talent; it starts with culture. In this episode, I sit down with my right-hand man, J.R. Portman, and we unpack the real story behind building and keeping a team that not only performs but thrives.

                                JR’s been instrumental in shaping the culture here at Shop Marketing Pros, and together we walk through what it takes to build a team from scratch, the brutal cost of hanging on to the wrong people, and how to create an environment where your team steps up even when you’re on vacation.

                                We’ll get into hiring for character vs. capability, how tools like EOS and DISC can transform your business, what “core values” actually mean in the real world, and the moment when your team starts running the business better than you do.

                                This isn’t fluff. It’s real talk about what culture is, what happens when you get it wrong, and how it feels when you finally get it right.

                                 This episode is sponsored by Shop Boss, manage and grow your shop with top features like integrated payments from 360 Payments. 

                                Are you ready to convert clients to members? AppFueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                EOS (Entrepreneurial Operating System)

                                Shop Marketing Pros - Core Values

                                The Five Dysfunctions of a Team Book

                                DISC Assessments

                                Show Notes with Timestamps

                                • Introduction and Sponsor Acknowledgments (00:00:01) Brief intro to the podcast, host, guest, and sponsor messages.
                                • JR’s Role and Team Building Philosophy (00:00:56) JR’s background, importance of team and culture, inevitability of workplace culture.
                                • Hiring for Character vs. Skill (00:02:38) Challenges in hiring, value of character over skill, teachability, and long-term impact.
                                • Personal Stories: Hiring for Character (00:04:34) Examples from Shop Marketing Pros, hiring people with no marketing background, teachability.
                                • Culture Forms with or Without You (00:08:14) Unintentional culture, negative environments, and the need for intentional leadership.
                                • Long Road to Positive Culture (00:09:48) Building culture takes time, sometimes requires hard choices, removing toxic high performers.
                                • Impact of Hiring for Culture (00:10:50) How hiring for culture affects retention, team performance, and broadens hiring pool.
                                • Employee Growth and Retention Stories (00:12:30) Michelle’s journey from assistant to SEO lead, training and internal growth.
                                • Using Assessments in Hiring (00:14:10) DISC, Kolbe, and other assessments to understand and hire for character.
                                • Sponsor Messages (00:15:24) Additional sponsor messages and product features.
                                • Defining Company Culture (00:17:18) What culture really means, how it’s perceived internally and externally.
                                • Culture’s External Impact (00:19:41) How culture affects customer experience and business reputation.
                                • Attracting the Right People: Core Values (00:21:45) Using core values to attract and hire the right team members.
                                • Hiring Based on Core Values (00:23:04) Practical process of hiring and reinforcing core values in the company.
                                • Hire Slow, Fire Fast Philosophy (00:25:28) Importance of removing toxic employees quickly, even if they are high performers.
                                • People Analyzer and Accountability (00:28:24) Using EOS tools like People Analyzer for objective hiring/firing decisions.
                                • Team Buy-In and Transparency (00:30:31) Empowering teams, using EOS tools like IDS and VTO, and sharing business metrics.
                                • Vision Traction Organizer (VTO) and Planning (00:33:26) How VTO helps with business planning, transparency, and team alignment.
                                • Letting Go of Control as a Leader (00:37:06) The leader’s role in culture, learning to trust the team, and gradual delegation.
                                • What a Great Team Looks Looks (00:40:41) Signs of a strong team: owner can step away, business runs smoothly, empowered employees.
                                • Empowering Mistakes and Growth (00:44:10) Allowing team members to make mistakes, fostering growth, and building confidence.
                                • Closing Thoughts and Outro (00:46:01) Final advice on team building, gratitude, and podcast outro.

                                How To Get In Touch

                                Join The Auto Repair Marketing Mastermind Group on Facebook

                                Meet The Pros

                                Follow SMP on Facebook

                                Follow SMP on Instagram

                                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                Email Us Podcast Questions or Topics 

                                Thanks to our Partners, Shop Boss and AppFueled

                                This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                                AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim

                                Walker Work with Shop Owners to Take it to the Next Level.

                                ]]>                                737ac990-dc65-444b-a444-a48009f6aee8Wed, 16 Jul 2025 00:15:00 -040046:59falsebonus                                Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                                This episode features Alex and Bob Saladna, father and son founders of WickedFile, as they share how their software helps auto repair shops boost profitability by tracking parts, returns, and credits. WickedFile uncovers hidden losses from uncredited returns, missing parts, and even employee theft. A standout feature, Navigator, is an AI assistant that answers questions about shop data, offering insights into declined jobs, inventory, and customer trends. The system also streamlines audits and generates custom reports, freeing up shop owners to focus on growth. Whether you're looking to reduce losses or gain better control of your business, this episode offers practical, high-impact tools for shop success.

                                Alex and Bob Saladna, WickedFile

                                Show Notes
                                • Watch Full Video Episode
                                • Tracking Parts and Expenses with Data Mining: Discover Your Weaknesses: https://remarkableresults.biz/remarkable-results-radio-podcast/e970/
                                • Introduction (00:00:00)
                                • WickedFile’s Impact and Updates (00:02:25)
                                • Parts Management Challenges in Shops (00:03:40)
                                • Examples of Loss and Vendor Issues (00:04:46)
                                • Supplier Accountability and Credit Assurance (00:05:27)
                                • WickedFile’s Profitability Impact (00:06:13)
                                • Tracking Every Dollar and Credit Recovery (00:07:54)
                                • WickedFile’s Dashboard and Red Flags (00:09:45)
                                • Clarifying Profit Metrics (00:10:44)
                                • Catching Bad Actors and Expense Matching (00:11:02)
                                • Audit Readiness and Transaction Transparency (00:12:17)
                                • Introduction of Navigator AI Assistant (00:17:26)
                                • Navigator in Action: Declined Jobs Analysis (00:17:47)
                                • Using Navigator for Inventory Optimization (00:22:00)
                                • Deeper Business Insights and Marketing (00:25:27)
                                • Ease of Document Input and Adoption (00:26:01) A
                                • Origin Story of WickedFile (00:27:09)
                                • Custom Reports Feature (00:30:10) I
                                • High-Risk Repair Orders Example (00:32:16)
                                • Behavioral Impact and Operational Efficiency (00:33:58)

                                Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                        ]]>                                Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                                This episode features Alex and Bob Saladna, father and son founders of WickedFile, as they share how their software helps auto repair shops boost profitability by tracking parts, returns, and credits. WickedFile uncovers hidden losses from uncredited returns, missing parts, and even employee theft. A standout feature, Navigator, is an AI assistant that answers questions about shop data, offering insights into declined jobs, inventory, and customer trends. The system also streamlines audits and generates custom reports, freeing up shop owners to focus on growth. Whether you're looking to reduce losses or gain better control of your business, this episode offers practical, high-impact tools for shop success.

                                Alex and Bob Saladna, WickedFile

                                Show Notes
                                • Watch Full Video Episode
                                • Tracking Parts and Expenses with Data Mining: Discover Your Weaknesses: https://remarkableresults.biz/remarkable-results-radio-podcast/e970/
                                • Introduction (00:00:00)
                                • WickedFile’s Impact and Updates (00:02:25)
                                • Parts Management Challenges in Shops (00:03:40)
                                • Examples of Loss and Vendor Issues (00:04:46)
                                • Supplier Accountability and Credit Assurance (00:05:27)
                                • WickedFile’s Profitability Impact (00:06:13)
                                • Tracking Every Dollar and Credit Recovery (00:07:54)
                                • WickedFile’s Dashboard and Red Flags (00:09:45)
                                • Clarifying Profit Metrics (00:10:44)
                                • Catching Bad Actors and Expense Matching (00:11:02)
                                • Audit Readiness and Transaction Transparency (00:12:17)
                                • Introduction of Navigator AI Assistant (00:17:26)
                                • Navigator in Action: Declined Jobs Analysis (00:17:47)
                                • Using Navigator for Inventory Optimization (00:22:00)
                                • Deeper Business Insights and Marketing (00:25:27)
                                • Ease of Document Input and Adoption (00:26:01) A
                                • Origin Story of WickedFile (00:27:09)
                                • Custom Reports Feature (00:30:10) I
                                • High-Risk Repair Orders Example (00:32:16)
                                • Behavioral Impact and Operational Efficiency (00:33:58)

                                Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                        ]]>                                df41b7bd-71b1-43b9-b6e8-cae37679925aTue, 15 Jul 2025 00:15:00 -040036:33falsefull10481048                                Series Episode #4 Why Workflow Matters More Than You Think [E216] - Chris Cotton Weekly BlitzSeries Episode #4 Why Workflow Matters More Than You Think [E216] - Chris Cotton Weekly BlitzVisit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                If you would like to join their private Facebook group go here: 

                                https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                                In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into the critical role of structured workflow management within auto repair shops. He breaks down a comprehensive seven-step core workflow that guides the entire repair process from the initial vehicle check in n, through diagnostics and repairs, all the way to the final customer pick-up. Chris emphasizes the necessity of establishing and maintaining clear standard operating procedures (SOPs) at every stage, explaining how these documented processes are essential for increasing shop efficiency, enhancing customer satisfaction, and ultimately driving greater profitability.

                                Throughout the episode, Chris shares actionable advice for shop owners and managers on how to effectively document each step of their workflow and train their teams to follow these procedures consistently. He discusses common pitfalls that lead to chaos and inefficiency in the absence of SOPs, and provides practical strategies for overcoming these challenges. By implementing structured workflows, shop owners can streamline operations, minimize errors, and create a more organized and productive work environment.

                                Additionally, the episode features a sponsorship from Shop Marketing Pros, a marketing agency that specializes in helping auto repair businesses grow their customer base and strengthen their brand presence. Chris highlights how partnering with industry-focused marketing experts can further support shop owners in achieving their business goals. Overall, this episode serves as a valuable resource for auto repair professionals seeking to reduce operational chaos, improve shop performance, and deliver a superior customer experience.

                                ​Introduction and Sponsor Message (00:00:12) 

                                • Coach Chris introduces the podcast, highlights business innovation, and mentions Shop Marketing Pros as the episode sponsor.

                                Why Workflow Matters (00:01:11) 

                                • Chris discusses the chaos of a broken workflow and the importance of controlling workflow in auto repair shops.

                                Consequences of Poor Workflow (00:02:21) 

                                Explains how poor workflow affects efficiency, morale, and profitability, and introduces the seven-step core workflow.

                                Step 1: Vehicle Check In (00:03:36) 

                                • Covers greeting the customer, confirming appointments, setting expectations, and the importance of a thorough check-in.

                                Step 2: Initial Tech Inspection (00:04:44) 

                                • Describes the process of performing and documenting a comprehensive vehicle inspection using DVIs.

                                Step 3: Estimate Building (00:05:53) 

                                • Outlines building estimates based on inspection findings, prioritizing repairs, and recommending related services.

                                Step 4: Customer Communication and Authorization (00:07:02) 

                                • Emphasizes clear communication, written confirmations, and resetting expectations/contracts with the customer.

                                Step 5: Job Dispatching (00:08:18) 

                                • Discusses assigning work based on technician availability and skill, and ensuring efficient workflow.

                                Step 6: Quality Control and Test Drive (00:11:07) 

                                • Explains the need for a second set of eyes, checklists, and test drives for certain repairs.

                                Step 7: Customer Pick-Up and Debrief (00:11:07)

                                • Covers reviewing completed work with the customer, discussing future needs, and requesting reviews.

                                Building and Training SOPs (00:12:12) 

                                • Details how to document workflows into SOPs, assign step owners, and train staff regularly.

                                Benefits of SOPs and Final Thoughts (00:14:14) 

                                • Highlights how SOPs improve shop performance, offers help, and gives a final sponsor mention and sign-off.

                                Connect with Chris:

                                chris autofixsos.com

                                 Phone: 940.400.1008

                                 www.autoshopcoaching.com

                                 Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 


                                #autofixautoshopcoaching

                                 #autofixbeautofixing #autoshopprofits #autoshopprofit 

                                #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

                                #autorepairshopcoaching #autorepairshopconsulting 

                                #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

                                #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

                                #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                ]]>                                Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                If you would like to join their private Facebook group go here: 

                                https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                                In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into the critical role of structured workflow management within auto repair shops. He breaks down a comprehensive seven-step core workflow that guides the entire repair process from the initial vehicle check in n, through diagnostics and repairs, all the way to the final customer pick-up. Chris emphasizes the necessity of establishing and maintaining clear standard operating procedures (SOPs) at every stage, explaining how these documented processes are essential for increasing shop efficiency, enhancing customer satisfaction, and ultimately driving greater profitability.

                                Throughout the episode, Chris shares actionable advice for shop owners and managers on how to effectively document each step of their workflow and train their teams to follow these procedures consistently. He discusses common pitfalls that lead to chaos and inefficiency in the absence of SOPs, and provides practical strategies for overcoming these challenges. By implementing structured workflows, shop owners can streamline operations, minimize errors, and create a more organized and productive work environment.

                                Additionally, the episode features a sponsorship from Shop Marketing Pros, a marketing agency that specializes in helping auto repair businesses grow their customer base and strengthen their brand presence. Chris highlights how partnering with industry-focused marketing experts can further support shop owners in achieving their business goals. Overall, this episode serves as a valuable resource for auto repair professionals seeking to reduce operational chaos, improve shop performance, and deliver a superior customer experience.

                                ​Introduction and Sponsor Message (00:00:12) 

                                • Coach Chris introduces the podcast, highlights business innovation, and mentions Shop Marketing Pros as the episode sponsor.

                                Why Workflow Matters (00:01:11) 

                                • Chris discusses the chaos of a broken workflow and the importance of controlling workflow in auto repair shops.

                                Consequences of Poor Workflow (00:02:21) 

                                Explains how poor workflow affects efficiency, morale, and profitability, and introduces the seven-step core workflow.

                                Step 1: Vehicle Check In (00:03:36) 

                                • Covers greeting the customer, confirming appointments, setting expectations, and the importance of a thorough check-in.

                                Step 2: Initial Tech Inspection (00:04:44) 

                                • Describes the process of performing and documenting a comprehensive vehicle inspection using DVIs.

                                Step 3: Estimate Building (00:05:53) 

                                • Outlines building estimates based on inspection findings, prioritizing repairs, and recommending related services.

                                Step 4: Customer Communication and Authorization (00:07:02) 

                                • Emphasizes clear communication, written confirmations, and resetting expectations/contracts with the customer.

                                Step 5: Job Dispatching (00:08:18) 

                                • Discusses assigning work based on technician availability and skill, and ensuring efficient workflow.

                                Step 6: Quality Control and Test Drive (00:11:07) 

                                • Explains the need for a second set of eyes, checklists, and test drives for certain repairs.

                                Step 7: Customer Pick-Up and Debrief (00:11:07)

                                • Covers reviewing completed work with the customer, discussing future needs, and requesting reviews.

                                Building and Training SOPs (00:12:12) 

                                • Details how to document workflows into SOPs, assign step owners, and train staff regularly.

                                Benefits of SOPs and Final Thoughts (00:14:14) 

                                • Highlights how SOPs improve shop performance, offers help, and gives a final sponsor mention and sign-off.

                                Connect with Chris:

                                chris autofixsos.com

                                 Phone: 940.400.1008

                                 www.autoshopcoaching.com

                                 Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 


                                #autofixautoshopcoaching

                                 #autofixbeautofixing #autoshopprofits #autoshopprofit 

                                #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

                                #autorepairshopcoaching #autorepairshopconsulting 

                                #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

                                #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

                                #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                ]]>                                adf3b6de-ff09-4377-bb1d-229585dd8f3aMon, 14 Jul 2025 00:15:00 -040014:01falsebonus                                How we Talk About Money (Discussing Payment Options) [E051] - Speak Up! Effective CommunicationHow we Talk About Money (Discussing Payment Options) [E051] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound

                                Watch Full Video Episode

                                In our episode today…How we talk about money.

                                If I think back to the earliest time of my career as a service advisor - my closing interactions with clients on occasion, felt somewhat awkward when taking payment.  It wasn’t awkward because the business component of the job is wrong or weird - it wasn’t awkward because I felt sorry for them due to the cost of transmission work (I did feel sorry for folks) - It was awkward because when you’re having a great conversation shifting into talk about money is sometimes, really stupidly awkward!  That’s OK.

                                But sometimes - we make it even MORE awkward by not communicating well around the way payments for services can occurs.

                                That is why in today’s episode - we’re talking about how we talk about money.

                                Parsimonious

                                WOTD

                                We’re back - and the WOTD is Parsimonious

                                It not only an adjective.

                                It’s a euphemism for someone who is cheap!

                                It means!


                                It’s a good word for my topic today.

                                Because some of you are really parsimonious… particularly when it comes to credit card processing fees! 

                                OK - processing fees are a thing I feel like every business owner agrees on universally.

                                They suck.  

                                There are a few extreme reactions I see to this that are a little alarming.  I’ll list three - and then you’ll see why I feel this topic was worth bringing to Speak Up as communication is once again the solution.  Though now I am thinking I should have also called in my friend Hunt Demerest from “Business by the Numbers!  Next time!  Totally in his turf here.

                                One Extreme - a number of shops will argue its just a cost of doing business - so they just eat the cost and go about business.  (some will just build it into their pricing and be done with it.)

                                But since processing fees can amount to tens of thousands of dollars in lost profits each year. Those numbers should end the argument that “it’s just a cost of doing business.”

                                Plus - if you’re in a market that is more… parsimonious… you may find competition makes this more challenging- no matter how great you are.

                                I think it’s a cost you can do something about - and we’ll explain how in a moment.

                                Another extreme:  “No we don’t take credit cards.” 

                                This effectively eliminated fees.  Sure.  But at a tremendous cost of convenience to your customers and you can be fairly sure this doesn’t feel like a smart option on slower days if people cannot choose you because their preferred payment method isn’t offered.

                                Still another extreme:  “Surchargers”  We take cards - but we charge you x% to cover the fees we’ll incur. 

                                I’ve seen this trend increasing, and I reached out to my friend Dr. Mark Hale who founded Facepay.  For those not familiar, Facepay became “Express by Facepay.”

                                Dr. Hale shared some insights with me on this, and he says what customers dislike more is that many shops don’t give a viable option to avoid the surcharges.  “He stated - no one carries enough cash for a repair, and you stopped taking checks ages ago!”

                                When I had this exchange with Mark - I could help but think “cash for a repair? I don’t carry enough cash for breakfast!”

                                True story - when I was taking flight lessons a few years ago - I was up early prepping some materials before a cross-country lesson.  Long flight ahead on a windy day in a tiny little Cessna 152 (those who know Cessnas know a 152 is basically a tin can kite with doors that pop open)…so I went to a local breakfast restaurant in my neighborhood.  Good place - but I hadn’t been to it in 10 years.   French toast - hashbrowns, sausage - it was good - I even thought to myself… “why don’t I come to this place more often…”

                                Then I remembered.

                                Oh crap.  They only take cash.  It says so in cursive on the door (which I CAN read by the way… but failed to notice)

                                No big deal - I had an ATM card - and this was the restaurants solution for those of us who dont carry cash.

                                Problem - my ATM card - which I also hadn’t used in years - was expired. 

                                I was cooked.

                                I had to go to the counter and tell them I couldn’t pay.  I’ll have to come back with some cash later - and even offered collateral.  The attendant looked at me slightly bothered and a bit skeptical - but indicated it’s fine if I come back and pay later.  THough I sensed she thought she’d never see the money.

                                I had to get to the airport for my lesson - so I let my wife know the amount owed and if she could run some cash to the restaurant for me - which she did a few hours later.

                                Whats funny on this story… Ironically - the cross country flight destinate was an airport in Owasso, Michigan the cross country flight I enjoyed another breakfast … but this place 80nm miles from my home was more convenient to pay for after navigating and actively flying a little plane… because it took credit cards.

                                Fun fact - I’ve been back to that breakfast place, called Joe-Lee’s Crosswin Cafe’... but I have not been back to the place down the street from my home!

                                The point to this story:  1.)Convenience matters.  And 2.) It’s more common now than ever that people are not carrying alternate methods with them.

                                A quick search and I came up with these transaction stats in the US

                                • Credit Cards: Account for roughly 35% all payments.
                                • Cash: Used in approximately 14% of all payments
                                • Debit Cards: Popular, with about 30% of payments, according to the Federal Reserve. 
                                • Other methods: Include ACH transfers, checks, and other methods, making up the remaining 21%. 

                                Debit and other options combined amount to more than half of the transactions then?

                                The solution any business needs then - is to change how we communicate regarding the options for those other types of transactions can occur.

                                This means talking about the payment options and benefits for using alternate solutions, like express by Facepay - EARLIER in the visit.

                                I have worked personally with Dr. Hale with multiple clients to help people share simple text messages as a part of status updates explaining direct banking payment options.  That simple strategy, Mark could tell you, can cut credit card bills in half so that surcharging isn’t even necessary.

                                The thing most important in all of this - no matter how bad fees are - when it comes to money and talking about money - we must always be communicating from a position aimed at providing good service, not presenting new barriers, and certainly not relying on passive signage. 

                                Put your customer hat on and pay attention to how much happier you are when a business makes things easy for you.

                                One last note on convenience… I urge advisors to be vigilant with CNP transactions and being aware that invoices must match the name of the person paying for services. To prevent problems - it’s always better to identify how the client wishes to pay by communicating well before the moment of the transaction.

                                Something to add? Something you’re curious about?  Something you’d like to talk about?  - email me here:  speakup@craigoneill.net.

                                We appreciate hearing from you on anything that helps - or suggestions on topics you’d like to hear us discuss on the show that will help you on YOUR communication journey!

                                Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                Shop Dog Marketing at Watch Full Video Episode

                                In our episode today…How we talk about money.

                                If I think back to the earliest time of my career as a service advisor - my closing interactions with clients on occasion, felt somewhat awkward when taking payment.  It wasn’t awkward because the business component of the job is wrong or weird - it wasn’t awkward because I felt sorry for them due to the cost of transmission work (I did feel sorry for folks) - It was awkward because when you’re having a great conversation shifting into talk about money is sometimes, really stupidly awkward!  That’s OK.

                                But sometimes - we make it even MORE awkward by not communicating well around the way payments for services can occurs.

                                That is why in today’s episode - we’re talking about how we talk about money.

                                Parsimonious

                                WOTD

                                We’re back - and the WOTD is Parsimonious

                                It not only an adjective.

                                It’s a euphemism for someone who is cheap!

                                It means!


                                It’s a good word for my topic today.

                                Because some of you are really parsimonious… particularly when it comes to credit card processing fees! 

                                OK - processing fees are a thing I feel like every business owner agrees on universally.

                                They suck.  

                                There are a few extreme reactions I see to this that are a little alarming.  I’ll list three - and then you’ll see why I feel this topic was worth bringing to Speak Up as communication is once again the solution.  Though now I am thinking I should have also called in my friend Hunt Demerest from “Business by the Numbers!  Next time!  Totally in his turf here.

                                One Extreme - a number of shops will argue its just a cost of doing business - so they just eat the cost and go about business.  (some will just build it into their pricing and be done with it.)

                                But since processing fees can amount to tens of thousands of dollars in lost profits each year. Those numbers should end the argument that “it’s just a cost of doing business.”

                                Plus - if you’re in a market that is more… parsimonious… you may find competition makes this more challenging- no matter how great you are.

                                I think it’s a cost you can do something about - and we’ll explain how in a moment.

                                Another extreme:  “No we don’t take credit cards.” 

                                This effectively eliminated fees.  Sure.  But at a tremendous cost of convenience to your customers and you can be fairly sure this doesn’t feel like a smart option on slower days if people cannot choose you because their preferred payment method isn’t offered.

                                Still another extreme:  “Surchargers”  We take cards - but we charge you x% to cover the fees we’ll incur. 

                                I’ve seen this trend increasing, and I reached out to my friend Dr. Mark Hale who founded Facepay.  For those not familiar, Facepay became “Express by Facepay.”

                                Dr. Hale shared some insights with me on this, and he says what customers dislike more is that many shops don’t give a viable option to avoid the surcharges.  “He stated - no one carries enough cash for a repair, and you stopped taking checks ages ago!”

                                When I had this exchange with Mark - I could help but think “cash for a repair? I don’t carry enough cash for breakfast!”

                                True story - when I was taking flight lessons a few years ago - I was up early prepping some materials before a cross-country lesson.  Long flight ahead on a windy day in a tiny little Cessna 152 (those who know Cessnas know a 152 is basically a tin can kite with doors that pop open)…so I went to a local breakfast restaurant in my neighborhood.  Good place - but I hadn’t been to it in 10 years.   French toast - hashbrowns, sausage - it was good - I even thought to myself… “why don’t I come to this place more often…”

                                Then I remembered.

                                Oh crap.  They only take cash.  It says so in cursive on the door (which I CAN read by the way… but failed to notice)

                                No big deal - I had an ATM card - and this was the restaurants solution for those of us who dont carry cash.

                                Problem - my ATM card - which I also hadn’t used in years - was expired. 

                                I was cooked.

                                I had to go to the counter and tell them I couldn’t pay.  I’ll have to come back with some cash later - and even offered collateral.  The attendant looked at me slightly bothered and a bit skeptical - but indicated it’s fine if I come back and pay later.  THough I sensed she thought she’d never see the money.

                                I had to get to the airport for my lesson - so I let my wife know the amount owed and if she could run some cash to the restaurant for me - which she did a few hours later.

                                Whats funny on this story… Ironically - the cross country flight destinate was an airport in Owasso, Michigan the cross country flight I enjoyed another breakfast … but this place 80nm miles from my home was more convenient to pay for after navigating and actively flying a little plane… because it took credit cards.

                                Fun fact - I’ve been back to that breakfast place, called Joe-Lee’s Crosswin Cafe’... but I have not been back to the place down the street from my home!

                                The point to this story:  1.)Convenience matters.  And 2.) It’s more common now than ever that people are not carrying alternate methods with them.

                                A quick search and I came up with these transaction stats in the US

                                • Credit Cards: Account for roughly 35% all payments.
                                • Cash: Used in approximately 14% of all payments
                                • Debit Cards: Popular, with about 30% of payments, according to the Federal Reserve. 
                                • Other methods: Include ACH transfers, checks, and other methods, making up the remaining 21%. 

                                Debit and other options combined amount to more than half of the transactions then?

                                The solution any business needs then - is to change how we communicate regarding the options for those other types of transactions can occur.

                                This means talking about the payment options and benefits for using alternate solutions, like express by Facepay - EARLIER in the visit.

                                I have worked personally with Dr. Hale with multiple clients to help people share simple text messages as a part of status updates explaining direct banking payment options.  That simple strategy, Mark could tell you, can cut credit card bills in half so that surcharging isn’t even necessary.

                                The thing most important in all of this - no matter how bad fees are - when it comes to money and talking about money - we must always be communicating from a position aimed at providing good service, not presenting new barriers, and certainly not relying on passive signage. 

                                Put your customer hat on and pay attention to how much happier you are when a business makes things easy for you.

                                One last note on convenience… I urge advisors to be vigilant with CNP transactions and being aware that invoices must match the name of the person paying for services. To prevent problems - it’s always better to identify how the client wishes to pay by communicating well before the moment of the transaction.

                                Something to add? Something you’re curious about?  Something you’d like to talk about?  - email me here:  speakup@craigoneill.net.

                                We appreciate hearing from you on anything that helps - or suggestions on topics you’d like to hear us discuss on the show that will help you on YOUR communication journey!

                                Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                ]]>8ea1d576-48b0-4de9-9d68-18a083b5715eMon, 14 Jul 2025 00:15:00 -040022:39falsebonus                                Women In NAPA (WIN): Building a Supportive Community [THA 441]Women In NAPA (WIN): Building a Supportive Community [THA 441]Thanks to our Partners, NAPA TRACS, and Today's Class

                                Show Notes:

                                • Watch Full Video Episode
                                • https://www.womeninnapa.com/
                                • Introduction (00:00:00)
                                • Purpose and Launch of Women in NAPA (00:04:40)
                                • Website and Membership Details (00:05:37)
                                • Inclusivity and Target Audience (00:06:31)
                                • Importance of Community and Support (00:08:00)
                                • Program Origins and Leadership Support (00:11:43)
                                • Young Talent and Team Culture (00:14:28)
                                • The Leading Ladies and Symbolism of Bracelets (00:15:14)
                                • Aubrey’s Perspective and Industry Evolution (00:16:05)
                                • Encouraging Male Support and Industry Balance (00:18:32)
                                • Women as Consumers and Breaking Stereotypes (00:19:21)
                                • Work-Life Balance and Leadership Lessons (00:20:55)
                                • Program Vision and Future Goals (00:22:52)
                                • Continuous Education and Community Growth (00:25:11)
                                • Hiring, Diversity, and Empowerment (00:28:07)
                                • Overcoming Assumptions and Proving Knowledge (00:31:09)
                                • Pop Culture and Leadership Inspiration (00:32:16)
                                • Embracing Feminine Leadership (00:33:41)

                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                                • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                                • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                                • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                                • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                                • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                                • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                                • Follow on X: https://twitter.com/RResultsBiz
                                • Visit the Website: https://remarkableresults.biz/
                                • Join our Insider List: https://remarkableresults.biz/insider
                                • All books mentioned on our podcasts: https://remarkableresults.biz/books
                                • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                                • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                                • Special episode collections: https://remarkableresults.biz/collections
                                • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                                • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                                • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                                • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                                • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                                • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                                • Speak Up! Effective Communication with Craig...]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                                  Show Notes:

                                  • Watch Full Video Episode
                                  • https://www.womeninnapa.com/
                                  • Introduction (00:00:00)
                                  • Purpose and Launch of Women in NAPA (00:04:40)
                                  • Website and Membership Details (00:05:37)
                                  • Inclusivity and Target Audience (00:06:31)
                                  • Importance of Community and Support (00:08:00)
                                  • Program Origins and Leadership Support (00:11:43)
                                  • Young Talent and Team Culture (00:14:28)
                                  • The Leading Ladies and Symbolism of Bracelets (00:15:14)
                                  • Aubrey’s Perspective and Industry Evolution (00:16:05)
                                  • Encouraging Male Support and Industry Balance (00:18:32)
                                  • Women as Consumers and Breaking Stereotypes (00:19:21)
                                  • Work-Life Balance and Leadership Lessons (00:20:55)
                                  • Program Vision and Future Goals (00:22:52)
                                  • Continuous Education and Community Growth (00:25:11)
                                  • Hiring, Diversity, and Empowerment (00:28:07)
                                  • Overcoming Assumptions and Proving Knowledge (00:31:09)
                                  • Pop Culture and Leadership Inspiration (00:32:16)
                                  • Embracing Feminine Leadership (00:33:41)

                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                                  ]]>                                  5b1d18ea-661f-48ea-a52e-7d504a55d2dcFri, 11 Jul 2025 14:00:00 -040037:30falsefull441441The Big Beautiful Bill: What These Tax Changes Mean to You and Your Business [E178] - Business By The NumbersThe Big Beautiful Bill: What These Tax Changes Mean to You and Your Business [E178] - Business By The NumbersThanks to our partner Promotive

                                  A 900-page monster of a law just dropped—and it’s about to change how you pay taxes, deduct expenses, and run payroll at your repair shop.

                                  This week, Hunt Demerast, CPA at Paar Melis & Associates, breaks down the One Big Beautiful Bill Act (OBBA) and how its sweeping tax reforms affect your shop, your employees, and your personal finances. You’ll hear what stayed the same, what changed unexpectedly, and what you need to keep an eye on before making any big moves.

                                  From bonus depreciation to SALT deduction caps, tips and overtime loopholes to gambling losses—yep, that's in there too—this episode simplifies the complex and sets you up for strategic tax savings.

                                  What You’ll Learn:

                                  00:34 – Why the “Big Beautiful Bill” is no joke

                                  02:24 – What’s not in the bill: no politics, just business

                                  04:45 – Child Tax Credit: what stays the same and why it matters

                                  07:03 – QBI deduction: still 20%, but what it means for your bottom line

                                  09:27 – Bonus Depreciation: the biggest unspoken impact

                                  11:12 – SALT Cap raised to $40k: huge win for high-tax states

                                  16:55 – 3 campaign promises that actually passed

                                  17:10 – No tax on Social Security? Yes…and no

                                  19:34 – Tips & Overtime: $25k income deduction per category

                                  24:08 – Gambling losses capped at 90%: a hidden tax hike?

                                  26:22 – Are meals finally off the table?

                                  28:11 – Trump Accounts: the “non-IRA IRA” for your kids

                                  30:31 – Car loan interest deduction—boon or trap?

                                  33:24 – Qualified Production Property: a sleeper hit for shop owners?

                                  35:45 – What you should (and shouldn’t) do now

                                  Thanks to our partner Promotive

                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                  Visit us Online: www.paarmelis.com

                                  Email Hunt: podcast@paarmelis.com

                                  Text Paar Melis @ 301-307-5413

                                  Download a Copy of My Books Here:


                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                  ]]>                                  Thanks to our partner Promotive

                                  A 900-page monster of a law just dropped—and it’s about to change how you pay taxes, deduct expenses, and run payroll at your repair shop.

                                  This week, Hunt Demerast, CPA at Paar Melis & Associates, breaks down the One Big Beautiful Bill Act (OBBA) and how its sweeping tax reforms affect your shop, your employees, and your personal finances. You’ll hear what stayed the same, what changed unexpectedly, and what you need to keep an eye on before making any big moves.

                                  From bonus depreciation to SALT deduction caps, tips and overtime loopholes to gambling losses—yep, that's in there too—this episode simplifies the complex and sets you up for strategic tax savings.

                                  What You’ll Learn:

                                  00:34 – Why the “Big Beautiful Bill” is no joke

                                  02:24 – What’s not in the bill: no politics, just business

                                  04:45 – Child Tax Credit: what stays the same and why it matters

                                  07:03 – QBI deduction: still 20%, but what it means for your bottom line

                                  09:27 – Bonus Depreciation: the biggest unspoken impact

                                  11:12 – SALT Cap raised to $40k: huge win for high-tax states

                                  16:55 – 3 campaign promises that actually passed

                                  17:10 – No tax on Social Security? Yes…and no

                                  19:34 – Tips & Overtime: $25k income deduction per category

                                  24:08 – Gambling losses capped at 90%: a hidden tax hike?

                                  26:22 – Are meals finally off the table?

                                  28:11 – Trump Accounts: the “non-IRA IRA” for your kids

                                  30:31 – Car loan interest deduction—boon or trap?

                                  33:24 – Qualified Production Property: a sleeper hit for shop owners?

                                  35:45 – What you should (and shouldn’t) do now

                                  Thanks to our partner Promotive

                                  It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                  Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                  Visit us Online: www.paarmelis.com

                                  Email Hunt: podcast@paarmelis.com

                                  Text Paar Melis @ 301-307-5413

                                  Download a Copy of My Books Here:


                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                  ]]>                                  6bd5db42-31f7-45ff-97ea-6921ccbd5ef6Thu, 10 Jul 2025 00:15:00 -040033:45falsebonus                                  Titan Sub, Challenger, and Data [E192] - Automotive Field TheoryTitan Sub, Challenger, and Data [E192] - Automotive Field TheoryThanks to our Partner, NAPA Autotech Training

                                  In this thought-provoking episode, Matt Fanslow draws parallels between the tragic failures of the Titan submersible and the Space Shuttle Challenger and the common pitfalls in the automotive aftermarket industry. He discusses how ignoring expert advice, dismissing data, and letting ego drive decisions can lead to catastrophic consequences—whether in deep-sea exploration, space travel, or running a repair shop.

                                  Matt reflects on the importance of heeding warning signs, fostering a culture of curiosity, and making data-driven decisions to ensure business success and safety. He also shares insights on leadership, accountability, and the dangers of the Dunning-Kruger effect in automotive repair.

                                  Key Topics Discussed:

                                  The Titan Sub Tragedy

                                  • How ignoring engineering warnings led to disaster.
                                  • The dangers of cutting corners for cost savings.
                                  • Parallels to shops ignoring best practices in repairs.

                                  The Challenger Disaster

                                  • Overlooking expert concerns for the sake of progress.
                                  • The human cost of preventable failures.

                                  Ego & Ignoring Data in the Aftermarket

                                  • Why shop owners/managers dismiss KPIs and expert advice.
                                  • The dangers of "This is how we’ve always done it" thinking.
                                  • Case studies of shops that succeed vs. those that struggle.

                                  Dunning-Kruger Effect in Automotive Repair

                                  • How overconfidence leads to mistakes.
                                  • The importance of continuous learning and humility.

                                  Leadership & Accountability

                                  • Why fear and ego hold businesses back.
                                  • How to foster a culture of improvement.

                                  Final Thoughts & Takeaways

                                  • The importance of data-driven decisions.
                                  • Encouragement to seek training and mentorship.

                                  Notable Quotes:

                                  • "Ignoring warning signs—whether in deep-sea exploration or auto repair—leads to failure. The data is there; we just have to look at it."
                                  • "Ego and fear are the two biggest roadblocks to success in this industry."
                                  • "If your shop is struggling, the first question should be: Are we ignoring the experts and the data?"

                                  Thanks to our Partner, NAPA Autotech Training

                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                  Contact Information


                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  ]]>                                  Thanks to our Partner, NAPA Autotech Training

                                  In this thought-provoking episode, Matt Fanslow draws parallels between the tragic failures of the Titan submersible and the Space Shuttle Challenger and the common pitfalls in the automotive aftermarket industry. He discusses how ignoring expert advice, dismissing data, and letting ego drive decisions can lead to catastrophic consequences—whether in deep-sea exploration, space travel, or running a repair shop.

                                  Matt reflects on the importance of heeding warning signs, fostering a culture of curiosity, and making data-driven decisions to ensure business success and safety. He also shares insights on leadership, accountability, and the dangers of the Dunning-Kruger effect in automotive repair.

                                  Key Topics Discussed:

                                  The Titan Sub Tragedy

                                  • How ignoring engineering warnings led to disaster.
                                  • The dangers of cutting corners for cost savings.
                                  • Parallels to shops ignoring best practices in repairs.

                                  The Challenger Disaster

                                  • Overlooking expert concerns for the sake of progress.
                                  • The human cost of preventable failures.

                                  Ego & Ignoring Data in the Aftermarket

                                  • Why shop owners/managers dismiss KPIs and expert advice.
                                  • The dangers of "This is how we’ve always done it" thinking.
                                  • Case studies of shops that succeed vs. those that struggle.

                                  Dunning-Kruger Effect in Automotive Repair

                                  • How overconfidence leads to mistakes.
                                  • The importance of continuous learning and humility.

                                  Leadership & Accountability

                                  • Why fear and ego hold businesses back.
                                  • How to foster a culture of improvement.

                                  Final Thoughts & Takeaways

                                  • The importance of data-driven decisions.
                                  • Encouragement to seek training and mentorship.

                                  Notable Quotes:

                                  • "Ignoring warning signs—whether in deep-sea exploration or auto repair—leads to failure. The data is there; we just have to look at it."
                                  • "Ego and fear are the two biggest roadblocks to success in this industry."
                                  • "If your shop is struggling, the first question should be: Are we ignoring the experts and the data?"

                                  Thanks to our Partner, NAPA Autotech Training

                                  NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                  Contact Information


                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  ]]>                                  1a6b88c3-def2-456a-9391-df472c37afa2Wed, 09 Jul 2025 00:15:00 -040020:50falsebonus                                  Marketing Auto Body Shops with Daniel Burkholder [E160] - The Auto Repair Marketing PodcastMarketing Auto Body Shops with Daniel Burkholder [E160] - The Auto Repair Marketing PodcastMost shop owners don’t think about marketing when things are going great, but wait until the car count drops or the phones go quiet. That’s when the panic hits, and all eyes turn to marketing. But what if your shop’s struggles aren’t about marketing at all?

                                  In this episode, I sit down with Daniel Burkholder from Body Shop Marketing to explore a lesser-known aspect of the collision industry. Daniel’s been in this world since he was a kid, growing up in the family’s body shop, and now he’s on the frontlines helping collision shop owners navigate a changing landscape.

                                  We talk about what a Direct Repair Program (DRP) is, how it affects a shop’s autonomy, and why relying on insurance companies for car count is a dangerous game. You’ll hear how customer behavior is shifting even with DRPs in play and how shops that aren’t actively marketing are gambling with their future.

                                  This episode is loaded with insights about the customer journey in the collision space, the rising importance of Google search, the power of reputation, and why the best time to market is when you don’t need the work. Whether you’re all mechanical or have a toe in the collision side, this is a conversation worth tuning into.

                                   This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                                  AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait, get started today at appfueled.com

                                  How To Get In Touch With the Guest

                                  Daniel Burkholder

                                  Body Shop Marketing

                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                  Collision Vision Podcast by Cole Strandberg

                                  Show Notes with Timestamps

                                  How To Get In Touch

                                  Join The Auto Repair Marketing Mastermind Group on Facebook

                                  Meet The Pros

                                  Follow SMP on Facebook

                                  Follow SMP on Instagram

                                  Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                  Email Us Podcast Questions or Topics 

                                  Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  ]]>                                  Most shop owners don’t think about marketing when things are going great, but wait until the car count drops or the phones go quiet. That’s when the panic hits, and all eyes turn to marketing. But what if your shop’s struggles aren’t about marketing at all?

                                  In this episode, I sit down with Daniel Burkholder from Body Shop Marketing to explore a lesser-known aspect of the collision industry. Daniel’s been in this world since he was a kid, growing up in the family’s body shop, and now he’s on the frontlines helping collision shop owners navigate a changing landscape.

                                  We talk about what a Direct Repair Program (DRP) is, how it affects a shop’s autonomy, and why relying on insurance companies for car count is a dangerous game. You’ll hear how customer behavior is shifting even with DRPs in play and how shops that aren’t actively marketing are gambling with their future.

                                  This episode is loaded with insights about the customer journey in the collision space, the rising importance of Google search, the power of reputation, and why the best time to market is when you don’t need the work. Whether you’re all mechanical or have a toe in the collision side, this is a conversation worth tuning into.

                                   This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                                  AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait, get started today at appfueled.com

                                  How To Get In Touch With the Guest

                                  Daniel Burkholder

                                  Body Shop Marketing

                                  Lagniappe (Books, Links, Other Podcasts, etc)

                                  Collision Vision Podcast by Cole Strandberg

                                  Show Notes with Timestamps

                                  How To Get In Touch

                                  Join The Auto Repair Marketing Mastermind Group on Facebook

                                  Meet The Pros

                                  Follow SMP on Facebook

                                  Follow SMP on Instagram

                                  Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                  Email Us Podcast Questions or Topics 

                                  Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  ]]>                                  5142d1ec-4e00-488f-a0ee-cb84d8fe1e29Wed, 09 Jul 2025 00:15:00 -040032:39falsebonus                                  Eating Electric: Fueling Your Body for Longevity [RR 1047]Eating Electric: Fueling Your Body for Longevity [RR 1047]Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                                  Recorded at the TST Big Event, John Anello passionately advocates for holistic health and nutrition, drawing from personal experiences and research. He shares practical tips on balanced eating, the power of natural, unprocessed foods like homemade beet juice, and the benefits of exercise and lifestyle choices for longevity and disease prevention. The conversation sheds light on common health challenges in the automotive industry and encourages listeners to take charge of their well-being through regular health monitoring, proactive self-care, and informed dietary decisions.

                                  Show Notes
                                  • Watch Full Video Episode
                                  • TST Big Event 2025: https://www.tstseminars.org/
                                  • Introduction (00:00:00)
                                  • John’s Background and Early Health Observations (00:01:56)
                                  • COVID-19 as a Catalyst for Health Focus (00:05:56)
                                  • Observations in Automotive Shops (00:07:43)
                                  • Proactive Health Diagnostics (00:09:25)
                                  • Body Aging, Stress, and Diet Fundamentals (00:13:34)
                                  • Moderation and Understanding Nutrition (00:15:01)
                                  • Cholesterol, Brain Health, and Immune Chicken Recipe (00:16:26)
                                  • Supplements, Sunlight, and Exercise (00:24:12)
                                  • Medication, Longevity, and Statins (00:26:26)
                                  • Meal Prep, Containers, and Italian Diet (00:29:01)
                                  • Sugar, Diabetes, and Electric Food (00:30:47)
                                  • Discipline, Regimen, and Sleep (00:35:51)
                                  • Organic Food, Farming Practices, and Minerals (00:38:01)
                                  • Detoxing, Chemical Exposure, and Testing (00:41:01)
                                  • Doctors, Pharmaceuticals, and Personal Choice (00:42:58)
                                  • Dental Health and Natural Remedies (00:43:52)

                                  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                          ]]>                                  Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                                  Recorded at the TST Big Event, John Anello passionately advocates for holistic health and nutrition, drawing from personal experiences and research. He shares practical tips on balanced eating, the power of natural, unprocessed foods like homemade beet juice, and the benefits of exercise and lifestyle choices for longevity and disease prevention. The conversation sheds light on common health challenges in the automotive industry and encourages listeners to take charge of their well-being through regular health monitoring, proactive self-care, and informed dietary decisions.

                                  Show Notes
                                  • Watch Full Video Episode
                                  • TST Big Event 2025: https://www.tstseminars.org/
                                  • Introduction (00:00:00)
                                  • John’s Background and Early Health Observations (00:01:56)
                                  • COVID-19 as a Catalyst for Health Focus (00:05:56)
                                  • Observations in Automotive Shops (00:07:43)
                                  • Proactive Health Diagnostics (00:09:25)
                                  • Body Aging, Stress, and Diet Fundamentals (00:13:34)
                                  • Moderation and Understanding Nutrition (00:15:01)
                                  • Cholesterol, Brain Health, and Immune Chicken Recipe (00:16:26)
                                  • Supplements, Sunlight, and Exercise (00:24:12)
                                  • Medication, Longevity, and Statins (00:26:26)
                                  • Meal Prep, Containers, and Italian Diet (00:29:01)
                                  • Sugar, Diabetes, and Electric Food (00:30:47)
                                  • Discipline, Regimen, and Sleep (00:35:51)
                                  • Organic Food, Farming Practices, and Minerals (00:38:01)
                                  • Detoxing, Chemical Exposure, and Testing (00:41:01)
                                  • Doctors, Pharmaceuticals, and Personal Choice (00:42:58)
                                  • Dental Health and Natural Remedies (00:43:52)

                                  Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                          ]]>                                  811a985b-7636-438f-8a49-c332ecfd66b0Tue, 08 Jul 2025 00:15:00 -040051:28falsefull10471047                                  Talk It Out: Fixing Broken Communication in Your Auto Repair Shop [E215] - Chris Cotton Weekly BlitzTalk It Out: Fixing Broken Communication in Your Auto Repair Shop [E215] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                  Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                  Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                  If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                  To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                  Don't forget to rate and review us!

                                  In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching dives deep into the essential topic of communication within auto repair shops, offering a wealth of practical strategies that shop owners and their teams can implement right away. Chris emphasizes that effective, transparent communication among technicians, service advisors, owners, and customers is the cornerstone of a successful auto repair business. He explains how fostering open dialogue not only streamlines workflow and reduces costly errors, but also leads to higher shop performance, increased revenue, and stronger relationships built on trust.


                                  Throughout the episode, Chris shares a variety of actionable tips designed to address common communication challenges faced by auto repair shops. He highlights the importance of holding daily huddles to keep everyone on the same page, maintaining thorough and accurate documentation to ensure nothing falls through the cracks, and proactively educating customers about their vehicle needs to prevent misunderstandings and avoid lost sales opportunities. Chris also discusses how empowering staff to ask questions and clarify information can create a more collaborative and supportive work environment.


                                  Sponsored by Shop Marketing Pros, this episode is packed with valuable insights and real-world examples that demonstrate the tangible benefits of improving communication at every level of your shop. Whether you’re looking to strengthen your team, enhance customer satisfaction, or drive business growth, Chris’s expert advice provides a clear roadmap for achieving your goals through better communication. Don’t miss this must-listen episode if you’re ready to take your shop’s performance and customer relationships to the next level.


                                  ​Introduction and Sponsor Message (00:00:07) Chris Cotton introduces the podcast, outlines its purpose, and highlights the episode sponsor, Shop Marketing Pros.


                                  Series Recap and Episode Topic Introduction (00:01:18) Recaps previous episodes and introduces the focus on fixing broken communication in auto repair shops.


                                  The Impact of Poor Communication (00:02:32) Explains how poor communication affects shop performance, KPIs, and overall business success.


                                  Communication and Average Repair Order Example (00:03:35) Illustrates how unclear communication leads to lost sales and missed opportunities using repair order scenarios.


                                  Technician Documentation Issues (00:04:40) Discusses vague technician notes and the importance of clear, detailed documentation and photos.


                                  Advisor-Customer Communication Breakdown (00:05:56) Explains how lack of urgency and explanation from advisors can result in customer distrust and missed repairs.


                                  Importance of Written Records (00:07:01) Stresses the need for written documentation of recommendations and declined services for accountability.


                                  Where Communication Breaks Down (00:08:02) Identifies key breakdowns: tech-to-advisor, advisor-to-customer, and owner-to-team communication.


                                  Advisor to Customer: Educate, Don’t Sell (00:09:21) Advises on educating customers with clear explanations, analogies, and visuals instead of technical jargon.


                                  Owner to Team: Setting Expectations (00:10:25) Highlights the owner’s role in setting clear expectations and maintaining regular, positive communication.


                                  Daily Huddles and DVI Protocols (00:11:26) Recommends daily team meetings and standardized digital vehicle inspection (DVI) processes for clarity.


                                  Feedback Loops and Weekly Meetings (00:12:36) Suggests using feedback loops and weekly meetings to reinforce communication, review KPIs, and coach staff.


                                  The Value of Communication as a Business Tool (00:13:42) Emphasizes that communication is a critical business tool, not just a soft skill, and outlines its benefits.


                                  Call to Action and Closing Remarks (00:14:48) Encourages listeners to seek help with communication systems, thanks the sponsor, and closes the episode.


                                  Sign-off (00:15:43) Chris Cotton signs off and wishes listeners a great day.

                                  chris autofixsos.com

                                   Phone: 940.400.1008

                                   www.autoshopcoaching.com

                                  Connect with Chris:

                                  AutoFix-Auto Shop Coaching

                                  www.autoshopcoaching.com

                                  www.aftermarketradionetwork.com

                                  940-400-1008


                                  Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                  YouTube: https://bit.ly/3ClX0ae

                                  Email Chris: chris@autofixsos.com

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                  Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                  Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                  If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                  To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                  Don't forget to rate and review us!

                                  In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching dives deep into the essential topic of communication within auto repair shops, offering a wealth of practical strategies that shop owners and their teams can implement right away. Chris emphasizes that effective, transparent communication among technicians, service advisors, owners, and customers is the cornerstone of a successful auto repair business. He explains how fostering open dialogue not only streamlines workflow and reduces costly errors, but also leads to higher shop performance, increased revenue, and stronger relationships built on trust.


                                  Throughout the episode, Chris shares a variety of actionable tips designed to address common communication challenges faced by auto repair shops. He highlights the importance of holding daily huddles to keep everyone on the same page, maintaining thorough and accurate documentation to ensure nothing falls through the cracks, and proactively educating customers about their vehicle needs to prevent misunderstandings and avoid lost sales opportunities. Chris also discusses how empowering staff to ask questions and clarify information can create a more collaborative and supportive work environment.


                                  Sponsored by Shop Marketing Pros, this episode is packed with valuable insights and real-world examples that demonstrate the tangible benefits of improving communication at every level of your shop. Whether you’re looking to strengthen your team, enhance customer satisfaction, or drive business growth, Chris’s expert advice provides a clear roadmap for achieving your goals through better communication. Don’t miss this must-listen episode if you’re ready to take your shop’s performance and customer relationships to the next level.


                                  ​Introduction and Sponsor Message (00:00:07) Chris Cotton introduces the podcast, outlines its purpose, and highlights the episode sponsor, Shop Marketing Pros.


                                  Series Recap and Episode Topic Introduction (00:01:18) Recaps previous episodes and introduces the focus on fixing broken communication in auto repair shops.


                                  The Impact of Poor Communication (00:02:32) Explains how poor communication affects shop performance, KPIs, and overall business success.


                                  Communication and Average Repair Order Example (00:03:35) Illustrates how unclear communication leads to lost sales and missed opportunities using repair order scenarios.


                                  Technician Documentation Issues (00:04:40) Discusses vague technician notes and the importance of clear, detailed documentation and photos.


                                  Advisor-Customer Communication Breakdown (00:05:56) Explains how lack of urgency and explanation from advisors can result in customer distrust and missed repairs.


                                  Importance of Written Records (00:07:01) Stresses the need for written documentation of recommendations and declined services for accountability.


                                  Where Communication Breaks Down (00:08:02) Identifies key breakdowns: tech-to-advisor, advisor-to-customer, and owner-to-team communication.


                                  Advisor to Customer: Educate, Don’t Sell (00:09:21) Advises on educating customers with clear explanations, analogies, and visuals instead of technical jargon.


                                  Owner to Team: Setting Expectations (00:10:25) Highlights the owner’s role in setting clear expectations and maintaining regular, positive communication.


                                  Daily Huddles and DVI Protocols (00:11:26) Recommends daily team meetings and standardized digital vehicle inspection (DVI) processes for clarity.


                                  Feedback Loops and Weekly Meetings (00:12:36) Suggests using feedback loops and weekly meetings to reinforce communication, review KPIs, and coach staff.


                                  The Value of Communication as a Business Tool (00:13:42) Emphasizes that communication is a critical business tool, not just a soft skill, and outlines its benefits.


                                  Call to Action and Closing Remarks (00:14:48) Encourages listeners to seek help with communication systems, thanks the sponsor, and closes the episode.


                                  Sign-off (00:15:43) Chris Cotton signs off and wishes listeners a great day.

                                  chris autofixsos.com

                                   Phone: 940.400.1008

                                   www.autoshopcoaching.com

                                  Connect with Chris:

                                  AutoFix-Auto Shop Coaching

                                  www.autoshopcoaching.com

                                  www.aftermarketradionetwork.com

                                  940-400-1008


                                  Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                  YouTube: https://bit.ly/3ClX0ae

                                  Email Chris: chris@autofixsos.com

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.


                                  #autofixautoshopcoaching

                                   #autofixbeautofixing #autoshopprofits #autoshopprofit 

                                  #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

                                  #autorepairshopcoaching #autorepairshopconsulting 

                                  #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

                                  #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

                                  #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                  ]]>edcbc23d-d1fb-4c9a-905d-2ce2ebeaf446Mon, 07 Jul 2025 00:15:00 -040014:20falsebonus                                  Millennial Stats [E050] - Speak Up! Effective CommunicationMillennial Stats [E050] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound

                                  Watch Full Video Episode

                                  In our Episode today -

                                  We’re discussing some current millennial insights.

                                  Yep.  Everyone’s favorite generation to reference is now well into their 40’s and comprises a significant portion of the job market today.

                                  While on the surface - the aftermarket (and everyone else) appeared to struggle to connect with this generation - millennials are now shaping the aftermarket.

                                  Our panel today is pure 100% Millennial -featuring our host Craig O’Neill, who welcomes Kent Bullard, Chief Operations Officer at the Institute for Automotive Excellence and Sara Fraser VP of Business Development Auto Ignite Management.  The trio will be discussing compelling statistics related to the generation born between 1981 and 1996 and provide outstanding takeaways for managers, owners, and employees to better understand and engage this vital part of your workforce and client base.

                                  Wanted! Speak Up Listeners, please add your input in the survey crafted by Kent Bullard:

                                  Participate Here:  Millennial Insight Survey: Customers, Careers & Culture in Auto Repair

                                  Participants will benefit by receiving updates on the results at the conclusion of the survey August 1, 2025.

                                  Listen in as Craig converses on the following stats with Sara and Kent, and you will learn many practical things to improve interactions and get better engagement with your (now middle aged) colleagues and clients!

                                  83%

                                  The number of millennials that will perform DIY (Do it yourself) research before taking to a shop that will DIFM (Do it for me).

                                  84%

                                  Of millennials say reviews of a business matter:  In  terms of doing business with them and in terms of joining that business as a staff member.

                                  73%

                                  Indicating they found a job on some form of social media.

                                  66%

                                  Of millennials showing preference for “flat teams” with constant engagement.  In other words - they dislike convoluted hierarchy structures that silo teams.

                                  71%

                                  Is the number stating they consistent performance reviews.

                                  Sara discusses having “stay” interviews.

                                  75%

                                  State a preference for weekends off.  (How is this not 100%?)

                                  Kent and Sara elaborate on a few cases where shops have moved to 4 day work weeks.

                                  33%

                                  State that their work lives do not measure up to the corporate image.  In other words, one third are indicating that the way the business is projected is not how it is performing.

                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                  Contact Information


                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  ]]>                                  Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound

                                  Watch Full Video Episode

                                  In our Episode today -

                                  We’re discussing some current millennial insights.

                                  Yep.  Everyone’s favorite generation to reference is now well into their 40’s and comprises a significant portion of the job market today.

                                  While on the surface - the aftermarket (and everyone else) appeared to struggle to connect with this generation - millennials are now shaping the aftermarket.

                                  Our panel today is pure 100% Millennial -featuring our host Craig O’Neill, who welcomes Kent Bullard, Chief Operations Officer at the Institute for Automotive Excellence and Sara Fraser VP of Business Development Auto Ignite Management.  The trio will be discussing compelling statistics related to the generation born between 1981 and 1996 and provide outstanding takeaways for managers, owners, and employees to better understand and engage this vital part of your workforce and client base.

                                  Wanted! Speak Up Listeners, please add your input in the survey crafted by Kent Bullard:

                                  Participate Here:  Millennial Insight Survey: Customers, Careers & Culture in Auto Repair

                                  Participants will benefit by receiving updates on the results at the conclusion of the survey August 1, 2025.

                                  Listen in as Craig converses on the following stats with Sara and Kent, and you will learn many practical things to improve interactions and get better engagement with your (now middle aged) colleagues and clients!

                                  83%

                                  The number of millennials that will perform DIY (Do it yourself) research before taking to a shop that will DIFM (Do it for me).

                                  84%

                                  Of millennials say reviews of a business matter:  In  terms of doing business with them and in terms of joining that business as a staff member.

                                  73%

                                  Indicating they found a job on some form of social media.

                                  66%

                                  Of millennials showing preference for “flat teams” with constant engagement.  In other words - they dislike convoluted hierarchy structures that silo teams.

                                  71%

                                  Is the number stating they consistent performance reviews.

                                  Sara discusses having “stay” interviews.

                                  75%

                                  State a preference for weekends off.  (How is this not 100%?)

                                  Kent and Sara elaborate on a few cases where shops have moved to 4 day work weeks.

                                  33%

                                  State that their work lives do not measure up to the corporate image.  In other words, one third are indicating that the way the business is projected is not how it is performing.

                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                  Contact Information


                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  ]]>                                  a1e8a311-dafd-4f46-994f-ddace8c24d79Mon, 07 Jul 2025 00:15:00 -040051:25falsebonus                                  Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]Thanks to our Partners, NAPA TRACS, and Today's Class

                                  Show Notes:

                                  • Watch Full Video Episode
                                  • Introduction (00:00:00)
                                  • The Importance of Active Delivery (00:02:31)
                                  • Setting Relationship Expectations from the Start (00:04:10)
                                  • Systematizing Customer Interactions (00:07:14)
                                  • Building Rapport and Mirroring Customers (00:09:18)
                                  • Consistency Across All Touchpoints (00:12:47)
                                  • Managing Digital and In-Person Experiences (00:22:34)
                                  • Using Tools to Support Consistency (00:25:25)
                                  • Adding Human Touch to Digital Interactions (00:26:58)
                                  • Explaining Value and Quality Control (00:28:07)
                                  • Never End on the Dollar Amount (00:32:23)
                                  • Training New Staff in Active Delivery (00:33:29)
                                  • Evaluating and Developing Staff (00:35:05)
                                  • Differentiating Your Shop & Consistent Messaging (00:36:50)
                                  • Love, Grace, and Emotional Connection (00:37:27)
                                  • Valuing Your Team and Business (00:41:00)
                                  • Building Trust and Referrals Over Time (00:43:36)
                                  • Communication Styles and Personalization (00:44:36)

                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                                  • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                                  • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                                  • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                                  • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                  • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                                  • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                                  • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                                  • Follow on X: https://twitter.com/RResultsBiz
                                  • Visit the Website: https://remarkableresults.biz/
                                  • Join our Insider List: https://remarkableresults.biz/insider
                                  • All books mentioned on our podcasts: https://remarkableresults.biz/books
                                  • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                                  • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                                  • Special episode collections: https://remarkableresults.biz/collections
                                  • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                                  • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                                  • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                                  • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                                  • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                                  • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                                  • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                  • ...]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                                    Show Notes:

                                    • Watch Full Video Episode
                                    • Introduction (00:00:00)
                                    • The Importance of Active Delivery (00:02:31)
                                    • Setting Relationship Expectations from the Start (00:04:10)
                                    • Systematizing Customer Interactions (00:07:14)
                                    • Building Rapport and Mirroring Customers (00:09:18)
                                    • Consistency Across All Touchpoints (00:12:47)
                                    • Managing Digital and In-Person Experiences (00:22:34)
                                    • Using Tools to Support Consistency (00:25:25)
                                    • Adding Human Touch to Digital Interactions (00:26:58)
                                    • Explaining Value and Quality Control (00:28:07)
                                    • Never End on the Dollar Amount (00:32:23)
                                    • Training New Staff in Active Delivery (00:33:29)
                                    • Evaluating and Developing Staff (00:35:05)
                                    • Differentiating Your Shop & Consistent Messaging (00:36:50)
                                    • Love, Grace, and Emotional Connection (00:37:27)
                                    • Valuing Your Team and Business (00:41:00)
                                    • Building Trust and Referrals Over Time (00:43:36)
                                    • Communication Styles and Personalization (00:44:36)

                                    Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                                    ]]>                                    b0ad7935-7423-44dc-9074-14ba89096265Fri, 04 Jul 2025 14:15:00 -040048:29falsefull4404402025 Benchmark Report Part 3 [E177] - Business By The Numbers2025 Benchmark Report Part 3 [E177] - Business By The NumbersThanks to our partner Promotive

                                    In this final episode of our Benchmark Report series, Hunt Demarest, CPA with Paar Melis and Associates, uncovers what truly separates the top shops from the rest—productivity, profit margins, and owner involvement.

                                    Key takeaways:


                                    Thanks to our partner Promotive

                                    It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                    Visit us Online: www.paarmelis.com

                                    Email Hunt: podcast@paarmelis.com

                                    Text Paar Melis @ 301-307-5413

                                    Download a Copy of My Books Here:


                                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                    Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                    Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                    The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                    Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                    ]]>                                    Thanks to our partner Promotive

                                    In this final episode of our Benchmark Report series, Hunt Demarest, CPA with Paar Melis and Associates, uncovers what truly separates the top shops from the rest—productivity, profit margins, and owner involvement.

                                    Key takeaways:


                                    Thanks to our partner Promotive

                                    It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                    Visit us Online: www.paarmelis.com

                                    Email Hunt: podcast@paarmelis.com

                                    Text Paar Melis @ 301-307-5413

                                    Download a Copy of My Books Here:


                                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                    Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                    Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                    The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                    Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                    ]]>                                    d1737b92-1ba2-4ee4-b940-942968b7d12aThu, 03 Jul 2025 00:15:00 -040020:19falsebonus                                    Why Do We Really Use EGR? [E191] - Automotive Field TheoryWhy Do We Really Use EGR? [E191] - Automotive Field TheoryThanks to our Partner, NAPA Autotech Training

                                    In this technical deep-dive, Matt Fanslow tackles the misconceptions surrounding Exhaust Gas Recirculation (EGR) in modern engines. Far from just a NOx-reduction tool, EGR plays a critical role in thermal efficiency, throttling losses, and combustion control. Matt dismantles common myths (like "lean burns hotter") and explains why engineers use EGR—even as technology evolves.

                                    Key Topics Covered

                                    EGR’s Real Purpose

                                    • Beyond NOx reduction: How inert exhaust gases slow flame fronts, improve thermal efficiency, and reduce throttling losses.
                                    • Why lean air/fuel ratios don’t burn hotter—but can still cook exhaust valves.

                                    Throttling Losses & Efficiency

                                    • How EGR allows wider throttle openings, reducing engine workload and boosting fuel economy.
                                    • The link between EGR, Atkinson/Miller cycles, and extended combustion push.

                                    Internal EGR & Valve Timing

                                    • Modern engines use cam phasing to trap exhaust gases, creating insulating "pockets" that reduce heat loss to cylinder walls.
                                    • SAE paper highlights: HCCI engines, controlled auto-ignition, and residual gas effects.

                                    Why This Matters for Technicians

                                    • Understanding EGR helps diagnose drivability issues, software updates, and emission failures.
                                    • Matt’s rabbit-hole warning: Complexity is growing, but so are diagnostic opportunities.

                                    Notable Quotes

                                    • "Lean air/fuel ratios burn longer, not hotter—that’s why exhaust valves fry."
                                    • "EGR isn’t just about emissions; it’s about making the engine work smarter, not harder."
                                    • "The more you know why engineers do something, the better you’ll diagnose it."

                                    Resources & References

                                    • SAE Papers (Available at sae.org):
                                    • Lean Burn SI Engines: NOx Control via Air/Fuel Ratio Modulation (2017)
                                    • Impact of Valve Timing on Cold Start Emissions in GDI Engines (2019)
                                    • Effects of Valve Timing on Residual Gas, Combustion, and Heat Transfer (2009)

                                    Thanks to our Partner, NAPA Autotech Training

                                    NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                    Contact Information


                                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                    ]]>                                    Thanks to our Partner, NAPA Autotech Training

                                    In this technical deep-dive, Matt Fanslow tackles the misconceptions surrounding Exhaust Gas Recirculation (EGR) in modern engines. Far from just a NOx-reduction tool, EGR plays a critical role in thermal efficiency, throttling losses, and combustion control. Matt dismantles common myths (like "lean burns hotter") and explains why engineers use EGR—even as technology evolves.

                                    Key Topics Covered

                                    EGR’s Real Purpose

                                    • Beyond NOx reduction: How inert exhaust gases slow flame fronts, improve thermal efficiency, and reduce throttling losses.
                                    • Why lean air/fuel ratios don’t burn hotter—but can still cook exhaust valves.

                                    Throttling Losses & Efficiency

                                    • How EGR allows wider throttle openings, reducing engine workload and boosting fuel economy.
                                    • The link between EGR, Atkinson/Miller cycles, and extended combustion push.

                                    Internal EGR & Valve Timing

                                    • Modern engines use cam phasing to trap exhaust gases, creating insulating "pockets" that reduce heat loss to cylinder walls.
                                    • SAE paper highlights: HCCI engines, controlled auto-ignition, and residual gas effects.

                                    Why This Matters for Technicians

                                    • Understanding EGR helps diagnose drivability issues, software updates, and emission failures.
                                    • Matt’s rabbit-hole warning: Complexity is growing, but so are diagnostic opportunities.

                                    Notable Quotes

                                    • "Lean air/fuel ratios burn longer, not hotter—that’s why exhaust valves fry."
                                    • "EGR isn’t just about emissions; it’s about making the engine work smarter, not harder."
                                    • "The more you know why engineers do something, the better you’ll diagnose it."

                                    Resources & References

                                    • SAE Papers (Available at sae.org):
                                    • Lean Burn SI Engines: NOx Control via Air/Fuel Ratio Modulation (2017)
                                    • Impact of Valve Timing on Cold Start Emissions in GDI Engines (2019)
                                    • Effects of Valve Timing on Residual Gas, Combustion, and Heat Transfer (2009)

                                    Thanks to our Partner, NAPA Autotech Training

                                    NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                    Contact Information


                                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                    ]]>                                    bae809c5-c7fa-4e0c-974f-a48ffaae7ae2Wed, 02 Jul 2025 00:15:00 -040020:58falsebonus                                    There's No Such Thing As A Price Shopper [E159] - The Auto Repair Marketing PodcastThere's No Such Thing As A Price Shopper [E159] - The Auto Repair Marketing PodcastThanks to our Partners, App Fueled and Shop Boss

                                    When car count dips and phones go quiet, the first call most shop owners make is to their marketing company. But what if the issue isn’t the marketing at all?

                                    In this episode, I sit down with Stan Stokes, creator of GuestX, to talk about a problem every shop owner faces but most misunderstand figuring out why leads aren’t turning into customers. Stan’s been deep in the world of marketing and operations for nearly two decades, and he’s built a tool that shines a light on what’s really happening between the phone ringing and a car showing up in your bay.

                                    We’ll dig into topics like lead quality vs. lead conversion, how your service advisors might be unknowingly costing you business, the difference between perceived and actual appointments, and why the phrase “price shopper” might be more excuse than reality.

                                    This episode isn’t about assigning blame. It’s about owning your process, getting real insight, and making the moves that will fill your bays with the right cars and the right customers.

                                    Thanks to our Partners, App Fueled and Shop Boss

                                    This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                                    Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.com

                                    Lagniappe (Books, Links, Other Podcasts, etc)

                                    Guestx.com 

                                    Show Notes with Timestamps

                                    • Introduction and Sponsor Acknowledgements (00:00:01) Brian introduces the podcast, guest Stan Stokes, and thanks the sponsors.
                                    • Stan’s Marketing Background and Industry Evolution (00:02:12) Stan shares his marketing experience, the shift from traditional to digital, and the importance of operationalizing data.
                                    • Marketing vs. Operations: Who’s Responsible for Slowdowns? (00:04:19) Discussion about the misconception that marketing is always to blame when business slows down.
                                    • Defining Leads and Conversion Rates (00:08:21) Stan explains the need to redefine "lead," discusses lead-to-customer conversion rates, and the importance of classifying calls.
                                    • Consumer Behavior and the Myth of Price Shoppers (00:16:42) Explores why callers ask about price, the reality of “price shoppers,” and how service advisors should handle these calls.
                                    • Common Service Advisor Mistakes on Calls (00:20:02) Analysis of patterns and mistakes service advisors make that cause shops to lose opportunities.
                                    • Traits of Top Performing Service Advisors (00:27:24) Discussion on inherent and learned traits, comfort with conflict, and what motivates high performers.
                                    • Right Person, Right Seat: Importance of Fit (00:37:24) The necessity of having the right people in the right roles and taking action when someone is a poor fit.
                                    • Measuring and Improving Performance with Guest X (00:40:36) How Guest X helps shop owners measure booking rates, arrival rates, and process compliance.
                                    • Daily Notifications and Actionable Insights (00:45:09) Description of the daily report Guest X sends, enabling proactive follow-up and process improvement.
                                    • Perceived vs. Actual Appointments (00:48:25) The difference between real and “perceived” appointments, and why clear commitments matter.
                                    • Controlling the Conversation and Listening Skills (00:54:18) Tips for service advisors on leading calls, scheduling precisely, and the importance of listening to understand.
                                    • Summary and Closing Thoughts (00:56:47) Final takeaways: measuring output, effort, and potential; how to contact Stan and learn more about Guest X.

                                    How To Get In Touch

                                    Join The Auto Repair Marketing Mastermind Group on Facebook

                                    Meet The Pros

                                    Follow SMP on Facebook

                                    Follow SMP on Instagram

                                    Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                    Email Us Podcast Questions or Topics 

                                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                    ]]>                                    Thanks to our Partners, App Fueled and Shop Boss

                                    When car count dips and phones go quiet, the first call most shop owners make is to their marketing company. But what if the issue isn’t the marketing at all?

                                    In this episode, I sit down with Stan Stokes, creator of GuestX, to talk about a problem every shop owner faces but most misunderstand figuring out why leads aren’t turning into customers. Stan’s been deep in the world of marketing and operations for nearly two decades, and he’s built a tool that shines a light on what’s really happening between the phone ringing and a car showing up in your bay.

                                    We’ll dig into topics like lead quality vs. lead conversion, how your service advisors might be unknowingly costing you business, the difference between perceived and actual appointments, and why the phrase “price shopper” might be more excuse than reality.

                                    This episode isn’t about assigning blame. It’s about owning your process, getting real insight, and making the moves that will fill your bays with the right cars and the right customers.

                                    Thanks to our Partners, App Fueled and Shop Boss

                                    This episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.  

                                    Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.com

                                    Lagniappe (Books, Links, Other Podcasts, etc)

                                    Guestx.com 

                                    Show Notes with Timestamps

                                    • Introduction and Sponsor Acknowledgements (00:00:01) Brian introduces the podcast, guest Stan Stokes, and thanks the sponsors.
                                    • Stan’s Marketing Background and Industry Evolution (00:02:12) Stan shares his marketing experience, the shift from traditional to digital, and the importance of operationalizing data.
                                    • Marketing vs. Operations: Who’s Responsible for Slowdowns? (00:04:19) Discussion about the misconception that marketing is always to blame when business slows down.
                                    • Defining Leads and Conversion Rates (00:08:21) Stan explains the need to redefine "lead," discusses lead-to-customer conversion rates, and the importance of classifying calls.
                                    • Consumer Behavior and the Myth of Price Shoppers (00:16:42) Explores why callers ask about price, the reality of “price shoppers,” and how service advisors should handle these calls.
                                    • Common Service Advisor Mistakes on Calls (00:20:02) Analysis of patterns and mistakes service advisors make that cause shops to lose opportunities.
                                    • Traits of Top Performing Service Advisors (00:27:24) Discussion on inherent and learned traits, comfort with conflict, and what motivates high performers.
                                    • Right Person, Right Seat: Importance of Fit (00:37:24) The necessity of having the right people in the right roles and taking action when someone is a poor fit.
                                    • Measuring and Improving Performance with Guest X (00:40:36) How Guest X helps shop owners measure booking rates, arrival rates, and process compliance.
                                    • Daily Notifications and Actionable Insights (00:45:09) Description of the daily report Guest X sends, enabling proactive follow-up and process improvement.
                                    • Perceived vs. Actual Appointments (00:48:25) The difference between real and “perceived” appointments, and why clear commitments matter.
                                    • Controlling the Conversation and Listening Skills (00:54:18) Tips for service advisors on leading calls, scheduling precisely, and the importance of listening to understand.
                                    • Summary and Closing Thoughts (00:56:47) Final takeaways: measuring output, effort, and potential; how to contact Stan and learn more about Guest X.

                                    How To Get In Touch

                                    Join The Auto Repair Marketing Mastermind Group on Facebook

                                    Meet The Pros

                                    Follow SMP on Facebook

                                    Follow SMP on Instagram

                                    Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                    Email Us Podcast Questions or Topics 

                                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                    ]]>                                    2c943020-adc1-49e7-ac46-0229bb449c5dWed, 02 Jul 2025 00:15:00 -040059:16falsebonus                                    How to Grow Your Shop Without Losing Control [RR 1046]How to Grow Your Shop Without Losing Control [RR 1046]Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                                    This episode dives into the real challenges of scaling an automotive business. Shiju Thomas unpacks what it takes to grow successfully, especially beyond two locations, including stepping out of daily operations and focusing on leadership development, building a strong management team, and sustaining a consistent, positive culture. He emphasizes that growth should be driven by a desire to develop people, not just profits. It’s a must-listen for shop owners reflecting on why they want to grow and how to do it with purpose, clarity, and long term success in mind.

                                    Show Notes
                                    • Watch Full Video Episode
                                    • Introduction (00:00:00)
                                    • Shop Branding Philosophy (00:01:09)
                                    • Challenges of Scaling and Maintaining High Standards (00:03:23)
                                    • Leadership Development and Delegation (00:04:39)
                                    • Letting Managers Take Ownership (00:06:45)
                                    • The Critical Role of People and Culture (00:07:53)
                                    • Defining and Evolving Company Culture (00:09:48)
                                    • Merging Cultures in Acquisitions (00:11:23)
                                    • Choosing Not to Scale: Lifestyle Choices (00:15:45)
                                    • Motivations for Growth and Professional Development (00:16:33)
                                    • The “Why” Behind Shop Ownership (00:18:50)
                                    • Altruistic Motivations Among Multi-Shop Owners (00:20:26)
                                    • Branding and Reputation Management (00:22:05)
                                    • Always Be Recruiting (ABR) (00:24:26)
                                    • Balancing Owner Presence Across Multiple Shops (00:27:03)
                                    • Lessons from Opening Additional Stores (00:29:09)
                                    • Scaling Requires a Team, Not Lone Wolves (00:30:54)
                                    • Are You Ready to Scale? Key Questions (00:31:52)
                                    • Financial Readiness and Managerial KPIs (00:32:41)
                                    • Developing Hungry, Humble, and Capable Managers (00:35:37)

                                    Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                            ]]>                                    Thanks to our Partners, NAPA Auto Care and NAPA TRACS

                                    This episode dives into the real challenges of scaling an automotive business. Shiju Thomas unpacks what it takes to grow successfully, especially beyond two locations, including stepping out of daily operations and focusing on leadership development, building a strong management team, and sustaining a consistent, positive culture. He emphasizes that growth should be driven by a desire to develop people, not just profits. It’s a must-listen for shop owners reflecting on why they want to grow and how to do it with purpose, clarity, and long term success in mind.

                                    Show Notes
                                    • Watch Full Video Episode
                                    • Introduction (00:00:00)
                                    • Shop Branding Philosophy (00:01:09)
                                    • Challenges of Scaling and Maintaining High Standards (00:03:23)
                                    • Leadership Development and Delegation (00:04:39)
                                    • Letting Managers Take Ownership (00:06:45)
                                    • The Critical Role of People and Culture (00:07:53)
                                    • Defining and Evolving Company Culture (00:09:48)
                                    • Merging Cultures in Acquisitions (00:11:23)
                                    • Choosing Not to Scale: Lifestyle Choices (00:15:45)
                                    • Motivations for Growth and Professional Development (00:16:33)
                                    • The “Why” Behind Shop Ownership (00:18:50)
                                    • Altruistic Motivations Among Multi-Shop Owners (00:20:26)
                                    • Branding and Reputation Management (00:22:05)
                                    • Always Be Recruiting (ABR) (00:24:26)
                                    • Balancing Owner Presence Across Multiple Shops (00:27:03)
                                    • Lessons from Opening Additional Stores (00:29:09)
                                    • Scaling Requires a Team, Not Lone Wolves (00:30:54)
                                    • Are You Ready to Scale? Key Questions (00:31:52)
                                    • Financial Readiness and Managerial KPIs (00:32:41)
                                    • Developing Hungry, Humble, and Capable Managers (00:35:37)

                                    Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                            ]]>                                    8292a939-f604-48b7-8bf3-ae4b390020a2Tue, 01 Jul 2025 00:15:00 -040038:48falsefull10461046                                    Know Your Numbers: The KPIs That Make or Break Your Shop [E214] - Chris Cotton Weekly BlitzKnow Your Numbers: The KPIs That Make or Break Your Shop [E214] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                    To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                    Don't forget to rate and review us!

                                    In this episode, Chris Cotton from Auto Fix Auto Shop Coaching delves into how auto repair shop owners can significantly boost business performance by diligently tracking and analyzing key performance indicators (KPIs) such as average repair order value, labor efficiency, and customer satisfaction scores. Chris breaks down each KPI, explaining how monitoring these metrics provides valuable insights into shop operations, helps identify areas for improvement, and drives better business outcomes. He emphasizes the critical role of using accurate data to inform decision-making, set realistic goals, and foster a culture of continuous improvement within the shop.

                                    Chris also explores the importance of effective marketing strategies in today’s competitive landscape. He shares practical tips for reaching new customers and retaining existing ones, highlighting the need for a strong online presence, positive reviews, and targeted advertising. To help shop owners maximize their marketing efforts, Chris recommends partnering with Shop Marketing Pros, a trusted agency known for helping auto repair businesses increase their visibility, attract more customers, and ultimately grow their revenue.


                                    Throughout the episode, listeners receive actionable advice designed to empower shop owners to make informed choices, streamline workflow, and enhance overall profitability. Chris’s insights provide a roadmap for shop owners looking to leverage data, improve operational efficiency, and implement successful marketing tactics to achieve long-term business growth.

                                    ​​Introduction and Sponsor Shoutout (00:00:10) Chris introduces himself, the podcast, and highlights Shop Marketing Pros’ impact on his shop’s marketing success.

                                    Series Recap and Episode Focus (00:02:28) Recaps episode one’s vocabulary focus; introduces episode two’s deep dive into understanding and acting on KPIs.

                                    Why KPIs Matter (00:03:36) Explains the importance of tracking KPIs, using analogies and real-life class experiences with shop owners.

                                    Objective Truths and Team Context (00:05:46) Discusses how KPIs provide objective data, guide decision-making, and help teams understand their performance.

                                    Essential KPIs Overview (00:06:47) Introduces the main KPIs to track, emphasizing their role in profitability and shop management.

                                    Average Estimate (00:07:57) Explains the significance of average estimate as a measure of hidden sales potential and technician/advisor teamwork.

                                    Average Repair Order (00:09:08) Covers the importance of average repair order, its relation to service types, and benchmarks for different shop types.

                                    Labor Hours per Repair Order (00:10:10) Describes labor hours per repair order, its impact on efficiency, and target benchmarks for various shop categories.

                                    Labor Gross Profit Margin (00:12:29) Highlights labor margin as the top profit driver, common pitfalls, and the importance of optimizing this KPI.

                                    Parts Gross Profit Margin (00:13:39) Stresses the need to monitor parts margin, use matrix pricing, and avoid uniform markups.

                                    Car Count (00:14:18) Discusses car count, the dangers of high volume with low repair order, and the need for balance.

                                    Tech Efficiency and Productivity (00:15:02) Advises on tracking technician efficiency, sharing data with techs, and starting performance discussions early in the week.

                                    Closing Ratio/Estimate Approval Rate (00:16:19) Explains closing ratio as an advisor accountability metric, how to track it, and what target percentages to aim for.

                                    Common KPI Mistakes (00:17:36) Lists frequent mistakes: infrequent tracking, not knowing calculations, failing to act on data, and letting emotions override numbers.

                                    Action Steps for KPI Success (00:18:34) Provides actionable steps: build a scorecard, choose top KPIs, assign ownership, set targets, gamify, and review regularly.


                                    Conclusion and Final Sponsor Mention (00:21:35) Wraps up with a call to action, another sponsor shoutout, and encouragement to use KPIs for business growth.


                                    Connect with Chris:

                                    AutoFix-Auto Shop Coaching

                                    www.autoshopcoaching.com

                                    www.aftermarketradionetwork.com

                                    940-400-1008

                                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                    YouTube: https://bit.ly/3ClX0ae

                                    Email Chris: chris@autofixsos.com


                                    The Aftermarket Radio Network

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                    Speak Up! Effective Communication with Craig O'Neill: Develop...]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                    To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                    Don't forget to rate and review us!

                                    In this episode, Chris Cotton from Auto Fix Auto Shop Coaching delves into how auto repair shop owners can significantly boost business performance by diligently tracking and analyzing key performance indicators (KPIs) such as average repair order value, labor efficiency, and customer satisfaction scores. Chris breaks down each KPI, explaining how monitoring these metrics provides valuable insights into shop operations, helps identify areas for improvement, and drives better business outcomes. He emphasizes the critical role of using accurate data to inform decision-making, set realistic goals, and foster a culture of continuous improvement within the shop.

                                    Chris also explores the importance of effective marketing strategies in today’s competitive landscape. He shares practical tips for reaching new customers and retaining existing ones, highlighting the need for a strong online presence, positive reviews, and targeted advertising. To help shop owners maximize their marketing efforts, Chris recommends partnering with Shop Marketing Pros, a trusted agency known for helping auto repair businesses increase their visibility, attract more customers, and ultimately grow their revenue.


                                    Throughout the episode, listeners receive actionable advice designed to empower shop owners to make informed choices, streamline workflow, and enhance overall profitability. Chris’s insights provide a roadmap for shop owners looking to leverage data, improve operational efficiency, and implement successful marketing tactics to achieve long-term business growth.

                                    ​​Introduction and Sponsor Shoutout (00:00:10) Chris introduces himself, the podcast, and highlights Shop Marketing Pros’ impact on his shop’s marketing success.

                                    Series Recap and Episode Focus (00:02:28) Recaps episode one’s vocabulary focus; introduces episode two’s deep dive into understanding and acting on KPIs.

                                    Why KPIs Matter (00:03:36) Explains the importance of tracking KPIs, using analogies and real-life class experiences with shop owners.

                                    Objective Truths and Team Context (00:05:46) Discusses how KPIs provide objective data, guide decision-making, and help teams understand their performance.

                                    Essential KPIs Overview (00:06:47) Introduces the main KPIs to track, emphasizing their role in profitability and shop management.

                                    Average Estimate (00:07:57) Explains the significance of average estimate as a measure of hidden sales potential and technician/advisor teamwork.

                                    Average Repair Order (00:09:08) Covers the importance of average repair order, its relation to service types, and benchmarks for different shop types.

                                    Labor Hours per Repair Order (00:10:10) Describes labor hours per repair order, its impact on efficiency, and target benchmarks for various shop categories.

                                    Labor Gross Profit Margin (00:12:29) Highlights labor margin as the top profit driver, common pitfalls, and the importance of optimizing this KPI.

                                    Parts Gross Profit Margin (00:13:39) Stresses the need to monitor parts margin, use matrix pricing, and avoid uniform markups.

                                    Car Count (00:14:18) Discusses car count, the dangers of high volume with low repair order, and the need for balance.

                                    Tech Efficiency and Productivity (00:15:02) Advises on tracking technician efficiency, sharing data with techs, and starting performance discussions early in the week.

                                    Closing Ratio/Estimate Approval Rate (00:16:19) Explains closing ratio as an advisor accountability metric, how to track it, and what target percentages to aim for.

                                    Common KPI Mistakes (00:17:36) Lists frequent mistakes: infrequent tracking, not knowing calculations, failing to act on data, and letting emotions override numbers.

                                    Action Steps for KPI Success (00:18:34) Provides actionable steps: build a scorecard, choose top KPIs, assign ownership, set targets, gamify, and review regularly.


                                    Conclusion and Final Sponsor Mention (00:21:35) Wraps up with a call to action, another sponsor shoutout, and encouragement to use KPIs for business growth.


                                    Connect with Chris:

                                    AutoFix-Auto Shop Coaching

                                    www.autoshopcoaching.com

                                    www.aftermarketradionetwork.com

                                    940-400-1008

                                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                    YouTube: https://bit.ly/3ClX0ae

                                    Email Chris: chris@autofixsos.com


                                    The Aftermarket Radio Network

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                    ]]>8ff40ed1-d8c2-4622-b83b-1845910686e8Mon, 30 Jun 2025 00:15:00 -040019:27falsebonus                                    Unplug, Immerse, and Reboot: Part 2 [E049] - Speak Up! Effective CommunicationUnplug, Immerse, and Reboot: Part 2 [E049] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                    Watch Full Video Episode

                                    I want to discuss the benefits of the recent camping trip my wife I and enjoyed in Northern Michigan.

                                    As our listeners well understand - we talk a lot about getting outside our comfort zones on this podcast - and while that is usually in the context of practicing our communication skills -

                                    Today - the topic is more about stepping AWAY…

                                    Part Deux:

                                    Immerse:

                                    In my reading I learned about a term called the “Three Day Effect” when reading Michael Easter’s - The Comfort Crisis. 

                                    The idea refers to the benefits of spending at minimum - three days immersed in nature to reboot.

                                    Goal 1 is important to achieve and goal 2 Immerse ourselves in nature were rooted in this quest to experience the “Three Day Effect’ ourselves.

                                    In short - we’ve  done our research and learned that South Manitou Island is a really great spot to do all those things - but still have some access to basic needs if we require it.  With the exception of food - there is potable water and a bathroom available on the island near the ranger station.

                                    Betsy and I hiked about a mile to the Bay area campgrounds, selected an amazing site where the forest meets the beach - and adjacent to one of the usable firepits.

                                    The temps were cool.  Low 60’s High. the low 50’s overnight.

                                    Our tent setup was great - our food container tight (to prevent chipmunks a.k.a. micro-bears) and our first day explorations were inspiring-  well over 10 miles of hiking - views were a bit limited from haze produced by the Canadian wildfires - but the air quality was good - so we were pleased and just marveled at the views we were treated to.  The island is visible from the mainland, but the views of the dunes are uniquely awesome when you are standing on them looking in on the island. 

                                    I could mention the waist high poison Ivy - the mosquitoes - and the

                                    Rather funny, but what I loved the most - was the challenge it was to find good down-and-dead wood for a fire.  I had only a Leatherman with a small saw.

                                    We didn’t need a fire - as we carried a small stove and fuel - but we had resolved to go swimming in the lake… and that water, my friends… is cold.  We wanted some ‘heat’ insurance.

                                    Day one - we decided against swimming - as we just didn’t anticipate how difficult it was to make a decent fire.

                                    Day two - it was cloudy and cool - but not as much haze.  We put less pressure on ourselves for exploration but easily hiked over 8 miles - and this time found some really great branches for a fire that would last.  The last part of our hike consisted of carrying armfulls of branches and logs.

                                    I mention this because this is when I really felt my mind stop tracking on ‘other’ things.  A simple - old as time task - like finding firewood on a remote island was … rewarding.

                                    The reward was mostly manifest in the return of our resolve to plunge into the lake water.

                                    The water temp is cold-plunge ready at this time of the year - low to mid 50’s (F)

                                    That’s pretty cold on a breezy, cloudy day with the air temps in the low 60s…

                                    But in we went!

                                    I’ll be clear - we did NOT stay in the water long. 

                                    Nonetheless - as we walked back to the campsite a few hundred feet away, we did not feel cold.  Just… really refreshed.  The air we had thought cold before - was no longer.

                                    To keep a long story short - I’ll say that we enjoyed a great fire that night… but noted our food would run out if the weather became too rough overnight.

                                    We had been told by the ranger on our arrival to return to the ferry dock early on our last day so that the boat doesn’t get damage due to an easterly current. (it bangs against the dock). 

                                    That night - it rained - not hard - but it was cool, windy, and steady drizzle. 

                                    The morning was damp - chilly - and our food supply was dwindling to a point that if the ferry couldn’t return today - it’d be a bit of a bummer!

                                    Fortunately - the ferry arrived - and we made our way back to the mainland where we enjoyed a stay at an old hotel - and a few great meals.

                                    In summary:

                                    The Three Day Effect - it WORKS.

                                    While re-engaging on that particular weekend was disappointing with sad news in the world - and other variables - we are already looking forward to our next adventure and encourage anyone who needs a break to do so - in nature - unplugged!

                                    Link to Scarcity Brain by Michael Easter

                                    https://a.co/d/ad2Xv7h

                                    Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                    The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                    AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                    AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                    Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                    In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                    Contact Information


                                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                                    ]]>                                    Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                    Watch Full Video Episode

                                    I want to discuss the benefits of the recent camping trip my wife I and enjoyed in Northern Michigan.

                                    As our listeners well understand - we talk a lot about getting outside our comfort zones on this podcast - and while that is usually in the context of practicing our communication skills -

                                    Today - the topic is more about stepping AWAY…

                                    Part Deux:

                                    Immerse:

                                    In my reading I learned about a term called the “Three Day Effect” when reading Michael Easter’s - The Comfort Crisis. 

                                    The idea refers to the benefits of spending at minimum - three days immersed in nature to reboot.

                                    Goal 1 is important to achieve and goal 2 Immerse ourselves in nature were rooted in this quest to experience the “Three Day Effect’ ourselves.

                                    In short - we’ve  done our research and learned that South Manitou Island is a really great spot to do all those things - but still have some access to basic needs if we require it.  With the exception of food - there is potable water and a bathroom available on the island near the ranger station.

                                    Betsy and I hiked about a mile to the Bay area campgrounds, selected an amazing site where the forest meets the beach - and adjacent to one of the usable firepits.

                                    The temps were cool.  Low 60’s High. the low 50’s overnight.

                                    Our tent setup was great - our food container tight (to prevent chipmunks a.k.a. micro-bears) and our first day explorations were inspiring-  well over 10 miles of hiking - views were a bit limited from haze produced by the Canadian wildfires - but the air quality was good - so we were pleased and just marveled at the views we were treated to.  The island is visible from the mainland, but the views of the dunes are uniquely awesome when you are standing on them looking in on the island. 

                                    I could mention the waist high poison Ivy - the mosquitoes - and the

                                    Rather funny, but what I loved the most - was the challenge it was to find good down-and-dead wood for a fire.  I had only a Leatherman with a small saw.

                                    We didn’t need a fire - as we carried a small stove and fuel - but we had resolved to go swimming in the lake… and that water, my friends… is cold.  We wanted some ‘heat’ insurance.

                                    Day one - we decided against swimming - as we just didn’t anticipate how difficult it was to make a decent fire.

                                    Day two - it was cloudy and cool - but not as much haze.  We put less pressure on ourselves for exploration but easily hiked over 8 miles - and this time found some really great branches for a fire that would last.  The last part of our hike consisted of carrying armfulls of branches and logs.

                                    I mention this because this is when I really felt my mind stop tracking on ‘other’ things.  A simple - old as time task - like finding firewood on a remote island was … rewarding.

                                    The reward was mostly manifest in the return of our resolve to plunge into the lake water.

                                    The water temp is cold-plunge ready at this time of the year - low to mid 50’s (F)

                                    That’s pretty cold on a breezy, cloudy day with the air temps in the low 60s…

                                    But in we went!

                                    I’ll be clear - we did NOT stay in the water long. 

                                    Nonetheless - as we walked back to the campsite a few hundred feet away, we did not feel cold.  Just… really refreshed.  The air we had thought cold before - was no longer.

                                    To keep a long story short - I’ll say that we enjoyed a great fire that night… but noted our food would run out if the weather became too rough overnight.

                                    We had been told by the ranger on our arrival to return to the ferry dock early on our last day so that the boat doesn’t get damage due to an easterly current. (it bangs against the dock). 

                                    That night - it rained - not hard - but it was cool, windy, and steady drizzle. 

                                    The morning was damp - chilly - and our food supply was dwindling to a point that if the ferry couldn’t return today - it’d be a bit of a bummer!

                                    Fortunately - the ferry arrived - and we made our way back to the mainland where we enjoyed a stay at an old hotel - and a few great meals.

                                    In summary:

                                    The Three Day Effect - it WORKS.

                                    While re-engaging on that particular weekend was disappointing with sad news in the world - and other variables - we are already looking forward to our next adventure and encourage anyone who needs a break to do so - in nature - unplugged!

                                    Link to Scarcity Brain by Michael Easter

                                    https://a.co/d/ad2Xv7h

                                    Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                    The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                    AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                    AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                    Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                    In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                    Contact Information


                                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                                    ]]>                                    b7e49974-a261-44be-8cb1-ec7b75fd8b99Mon, 30 Jun 2025 00:15:00 -040024:27falsebonus                                    Slow Down, Move Over: A Call for Roadside Safety [THA 439]Slow Down, Move Over: A Call for Roadside Safety [THA 439]Thanks to our Partners, NAPA TRACS, and Today's Class

                                    Lauren Briggs, Sales & Marketing Director. NAPA Auto Care

                                    Ryan Ouellette, Strategic Account Manager, AAA

                                    Kristi and Donnie Hudson, Troy Auto Care, Troy, MI. Kristi and Donnie’s previous episodes HERE

                                    Dawn Ray, Manager, Automotive Preferred Supplier Programs, AAA

                                    Show Notes:

                                    • Watch Full Video Episode
                                    • Introduction (00:00:00)
                                    • Overview of SDMO Laws (00:03:52)
                                    • Training and Safety for Roadside Workers (00:07:08)
                                    • Roadside Fatalities and Prevention (00:12:28)
                                    • NAPA’s Involvement and Industry Support (00:13:41)
                                    • Fundraising and T-Shirt Campaign (00:15:04)
                                    • Safety Cloud Technology Integration (00:19:36)
                                    • Need for More Roadside Signage (00:21:30)
                                    • Expanding Awareness & Shop Involvement (00:23:01)
                                    • Communication and Stop-and-Block Practice (00:23:40)
                                    • Personal Impact and Survivor Stories (00:27:44)
                                    • Customer Education and Roadside Safety (00:30:01)
                                    • Care, Custody, and Control Protocol (00:31:15)
                                    • Call to Action & Final Thoughts (00:33:01)

                                    Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                                    • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                                    • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                                    • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                                    • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                    • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                                    • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                                    • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                                    • Follow on X: https://twitter.com/RResultsBiz
                                    • Visit the Website: https://remarkableresults.biz/
                                    • Join our Insider List: https://remarkableresults.biz/insider
                                    • All books mentioned on our podcasts: https://remarkableresults.biz/books
                                    • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                                    • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                                    • Special episode collections: https://remarkableresults.biz/collections
                                    • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                                    • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                                    • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                                    • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                                    • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                                    • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                                    • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                    • Thanks to our Partners, NAPA TRACS, and Today's Class

                                      Lauren Briggs, Sales & Marketing Director. NAPA Auto Care

                                      Ryan Ouellette, Strategic Account Manager, AAA

                                      Kristi and Donnie Hudson, Troy Auto Care, Troy, MI. Kristi and Donnie’s previous episodes HERE

                                      Dawn Ray, Manager, Automotive Preferred Supplier Programs, AAA

                                      Show Notes:

                                      • Watch Full Video Episode
                                      • Introduction (00:00:00)
                                      • Overview of SDMO Laws (00:03:52)
                                      • Training and Safety for Roadside Workers (00:07:08)
                                      • Roadside Fatalities and Prevention (00:12:28)
                                      • NAPA’s Involvement and Industry Support (00:13:41)
                                      • Fundraising and T-Shirt Campaign (00:15:04)
                                      • Safety Cloud Technology Integration (00:19:36)
                                      • Need for More Roadside Signage (00:21:30)
                                      • Expanding Awareness & Shop Involvement (00:23:01)
                                      • Communication and Stop-and-Block Practice (00:23:40)
                                      • Personal Impact and Survivor Stories (00:27:44)
                                      • Customer Education and Roadside Safety (00:30:01)
                                      • Care, Custody, and Control Protocol (00:31:15)
                                      • Call to Action & Final Thoughts (00:33:01)

                                      Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                                      ]]>                                      4d466dfd-7c50-4a62-8676-3d797c6641d2Fri, 27 Jun 2025 14:00:00 -040034:39falsefull4394392025 Benchmark Report Part 2 [E176] - Business By The Numbers2025 Benchmark Report Part 2 [E176] - Business By The NumbersThanks to our partner Promotive

                                      In this second part of our 2025 Benchmark series, Hunt Demarest, CPA, with Paar Melis and Associates, breaks down performance trends by region, shop size, and shop type, using real-world data from auto repair businesses across the U.S.

                                      Key points:


                                      Thanks to our partner Promotive

                                      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                      Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                      Visit us Online: www.paarmelis.com

                                      Email Hunt: podcast@paarmelis.com

                                      Text Paar Melis @ 301-307-5413

                                      Download a Copy of My Books Here:


                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                      Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                      ]]>                                      Thanks to our partner Promotive

                                      In this second part of our 2025 Benchmark series, Hunt Demarest, CPA, with Paar Melis and Associates, breaks down performance trends by region, shop size, and shop type, using real-world data from auto repair businesses across the U.S.

                                      Key points:


                                      Thanks to our partner Promotive

                                      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                      Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                      Visit us Online: www.paarmelis.com

                                      Email Hunt: podcast@paarmelis.com

                                      Text Paar Melis @ 301-307-5413

                                      Download a Copy of My Books Here:


                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                      Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                      ]]>                                      133ff1b6-62fe-4563-b534-82565c515593Thu, 26 Jun 2025 00:15:00 -040025:42falsebonus                                      Beyond the Oil Change: What I Learned at the Quick Lube [E190] - Automotive Field TheoryBeyond the Oil Change: What I Learned at the Quick Lube [E190] - Automotive Field TheoryThanks to our Partner, NAPA Autotech Training

                                      Key Discussion Points:

                                      Introduction & Personal Anecdote

                                      • Explains his motivation for visiting a quick lube shop: to observe different shop practices and customer experiences.

                                      The Quick Lube Experience

                                      • Initial Interaction: Shop employee questions the high mileage (300,000) on Matt’s Honda and suggests a possible engine replacement.
                                      • Upsell attempts begin immediately, including high-mileage oil with unverified fuel economy benefits.
                                      • Air Filter Upsell: Employee claims a dirty air filter significantly impacts fuel economy—Matt debunks this myth, citing modern mass airflow sensor engines.
                                      • Notes that restricted air filters may improve fuel economy or have no effect.
                                      • Cabin Air Filter Incident: Employee misgenders Matt’s son (who has long hair) while accessing the glove box.
                                      • Matt critiques the approach, suggesting gender-neutral language when interacting with customers.
                                      • Coolant Flush Upsell: Employee claims the coolant should be flushed annually (without evidence) and criticizes another shop’s pricing.
                                      • Matt finds this tactic dishonest and unprofessional, especially without knowing the specifics of the previous service.

                                      Industry Critiques & Observations

                                      • Upselling Tactics: Questions whether misleading claims (e.g., air filters hurting fuel economy) stem from lack of training or corporate policy.
                                      • Criticizes the focus on commission over honesty.
                                      • Bashing Competitors: Disapproves of shops disparaging others based solely on price without understanding service details.
                                      • Argues this erodes customer trust and harms the industry long-term.
                                      • Customer Interaction: Highlights the importance of transparency and avoiding gender assumptions.
                                      • Reflects on whether exaggerated "skill level" claims (e.g., "this was really hard to do") build customer confidence or backfire.

                                      Listener Engagement

                                      • Asks listeners to share their experiences:
                                      • Have you visited other shops as a "regular customer"? What did you observe?
                                      • Do you reveal your industry background, or play along to see how you’re treated?
                                      • How do you handle unethical practices when you encounter them?

                                      Closing Thoughts

                                      • Reiterates refusal to badmouth competitors or compete on price alone.
                                      • Advocates for integrity, proper training, and focusing on quality repairs.

                                      Call to Action:


                                      Thanks to our Partner, NAPA Autotech Training

                                      NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                      Contact Information


                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                      ]]>                                      Thanks to our Partner, NAPA Autotech Training

                                      Key Discussion Points:

                                      Introduction & Personal Anecdote

                                      • Explains his motivation for visiting a quick lube shop: to observe different shop practices and customer experiences.

                                      The Quick Lube Experience

                                      • Initial Interaction: Shop employee questions the high mileage (300,000) on Matt’s Honda and suggests a possible engine replacement.
                                      • Upsell attempts begin immediately, including high-mileage oil with unverified fuel economy benefits.
                                      • Air Filter Upsell: Employee claims a dirty air filter significantly impacts fuel economy—Matt debunks this myth, citing modern mass airflow sensor engines.
                                      • Notes that restricted air filters may improve fuel economy or have no effect.
                                      • Cabin Air Filter Incident: Employee misgenders Matt’s son (who has long hair) while accessing the glove box.
                                      • Matt critiques the approach, suggesting gender-neutral language when interacting with customers.
                                      • Coolant Flush Upsell: Employee claims the coolant should be flushed annually (without evidence) and criticizes another shop’s pricing.
                                      • Matt finds this tactic dishonest and unprofessional, especially without knowing the specifics of the previous service.

                                      Industry Critiques & Observations

                                      • Upselling Tactics: Questions whether misleading claims (e.g., air filters hurting fuel economy) stem from lack of training or corporate policy.
                                      • Criticizes the focus on commission over honesty.
                                      • Bashing Competitors: Disapproves of shops disparaging others based solely on price without understanding service details.
                                      • Argues this erodes customer trust and harms the industry long-term.
                                      • Customer Interaction: Highlights the importance of transparency and avoiding gender assumptions.
                                      • Reflects on whether exaggerated "skill level" claims (e.g., "this was really hard to do") build customer confidence or backfire.

                                      Listener Engagement

                                      • Asks listeners to share their experiences:
                                      • Have you visited other shops as a "regular customer"? What did you observe?
                                      • Do you reveal your industry background, or play along to see how you’re treated?
                                      • How do you handle unethical practices when you encounter them?

                                      Closing Thoughts

                                      • Reiterates refusal to badmouth competitors or compete on price alone.
                                      • Advocates for integrity, proper training, and focusing on quality repairs.

                                      Call to Action:


                                      Thanks to our Partner, NAPA Autotech Training

                                      NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                      Contact Information


                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                      ]]>                                      abde51d5-ec53-4b8b-b58e-8d7f351c8067Wed, 25 Jun 2025 00:15:00 -040021:24falsebonus                                      The Roller Coaster That is Google Ads [E158] - The Auto Repair Marketing PodcastThe Roller Coaster That is Google Ads [E158] - The Auto Repair Marketing PodcastIf you’ve ever felt like your Google Ads were rockin’ one month and dead the next, you’re not crazy, and you’re not alone. In this episode, I’m joined by two of my favorite people, our COO, Hallie Wasinger, and lead CSM, Danni Marks, as we unpack the wild ride that is Google Ads.

                                      This isn’t a blame game or finger-pointing session. It’s an honest, behind-the-scenes look at what happens when ad performance drops, whether it's caused by us making strategic changes or Google flipping switches behind the curtain. From the algorithm updates that wrecked March 2024 to the subtle behavioral shifts we’re seeing now in 2025, we cover it all.

                                      You’ll hear why turning off your ads when things get tough might be the worst move, how Local Services Ads (LSA) are stepping in to fill the gap, and why online scheduling isn’t just convenient, it’s essential. We’ll even dig into how your website content and your service advisors' phone skills could be the hidden heroes or villains in your marketing success.

                                      Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at RepairPal.com/shops.

                                      Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                      Lagniappe (Books, Links, Other Podcasts, etc)

                                      GOOGLE LOCAL SERVICES ADS

                                      Google’s Local Service Ads – Everything You Need To Know - Blog

                                      Google’s New Local Service Ads: What Auto Repair Shops Need to Know

                                      Having Patience With Google Ads With Hallie Wasinger

                                      Patience is Key With New Google Ads - Blog

                                      Show Notes with Timestamps

                                      • Introduction and Setting the Stage (00:00:01) Hosts introduce themselves, the topic (Google Ads roller coaster), and thank sponsors.
                                      • The Reality of Google Ads Management (00:01:17) Discussion on misconceptions about Google Ads being "on/off" and the need for ongoing optimization.
                                      • Client Feedback and Trusting the Process (00:03:06) Importance of client feedback, knee-jerk reactions, and trusting expert teams during ad fluctuations.
                                      • Addressing Industry Concerns and Performance Drops (00:04:01) Responding to industry chatter about ad performance drops and explaining the episode’s educational intent.
                                      • Impact of Large-Scale Changes in Google Ads (00:05:15) How significant campaign changes trigger the learning phase and temporarily impact performance.
                                      • Client Involvement and Its Effects (00:06:22) Challenges when clients request frequent changes and the need for education and boundaries.
                                      • Troubleshooting Declining Results (00:08:04) Example of troubleshooting an underperforming account and the impact of repeated budget cuts.
                                      • Google-Initiated Changes: The Great Ads Exodus (00:09:30) Recounting the widespread ad performance drop from late 2023 to March 2024, its causes, and industry-wide effects.
                                      • Algorithm Updates and Industry-Wide Impact (00:12:33) Discussion of Google’s lack of transparency, algorithm updates, and the resulting client losses.
                                      • Consulting Experts and Waiting for Recovery (00:14:18) Hiring outside consultants, confirming no internal errors, and the normalization of results in April.
                                      • Current Trends in Early 2025 (00:15:50) Recent dips in performance, ongoing monitoring, and the importance of not being complacent.
                                      • Major Google Ads Updates and PMax Campaigns (00:19:50) Explaining recent algorithm changes, especially around PMax campaigns and their impact on ad performance.
                                      • Difference Between Search Ads and PMax (00:22:08) Clarifying the difference between traditional search ads and Performance Max campaigns.
                                      • Website Content’s Role in Ad Performance (00:24:00) Emphasizing the importance of high-quality, unique website content for ad success.
                                      • Adapting Content for Better Results (00:25:50) Updating website and landing page copy with high-performing keywords to improve ad outcomes.
                                      • Google Ads Evolution and Staying Current (00:27:57) Reflection on the constant evolution of Google Ads and the need to adapt.
                                      • Should You Turn Off Ads During Downturns? (00:28:29) Advice against pausing ads during downturns and the value of staying the course.
                                      • Consequences of Turning Off Ads (00:30:26) Negative impact of pausing ads, especially due to payment issues or switching agencies.
                                      • Introduction to Local Service Ads (LSA) (00:32:26) Overview of LSA, its benefits, and how it’s helping clients stretch their budgets.
                                      • Optimizing and Managing LSA (00:33:16) LSA also requires ongoing optimization; quality improves over time.
                                      • LSA Limitations for Specialty Shops (00:34:21) LSA’s current limitations for specialty shops and how some adapt to benefit.
                                      • LSA Drives Phone Calls, Google Ads Drive Online Bookings (00:35:37) How LSA is phone-call focused, while Google Ads can be optimized for online bookings.
                                      • Behavioral Shift: Rise of Online Booking (00:36:43) Data shows a shift from phone calls to online appointment scheduling.
                                      • Benefits of Online Scheduling for Shops (00:37:45) Online scheduling reduces service advisor stress and increases efficiency.
                                      • Third-Party Schedulers and User Experience (00:40:32) Advantages of third-party schedulers over simple forms and their impact on conversion rates.
                                      • Schedulers Help Capture More Business (00:43:08) Schedulers can prompt declined repair follow-ups and improve marketing effectiveness.
                                      • Key Takeaways and Final Advice (00:44:53) Stay the course with ads, diversify marketing, embrace online scheduling, and communicate with your CSM.
                                      • Closing Remarks (00:45:31) Final thoughts from the team, importance of avoiding knee-jerk reactions, and using available resources.
                                      • Outro and Podcast Network Info (00:47:36) Podcast wrap-up, contact info, and encouragement to listen to other network shows.

                                      How To Get In Touch

                                      Join The Auto Repair Marketing Mastermind Group on Facebook

                                      Meet The Pros

                                      Follow SMP on Facebook

                                      Follow SMP on Instagram

                                      Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                      Email Us Podcast Questions or Topics 

                                      ]]>                                      If you’ve ever felt like your Google Ads were rockin’ one month and dead the next, you’re not crazy, and you’re not alone. In this episode, I’m joined by two of my favorite people, our COO, Hallie Wasinger, and lead CSM, Danni Marks, as we unpack the wild ride that is Google Ads.

                                      This isn’t a blame game or finger-pointing session. It’s an honest, behind-the-scenes look at what happens when ad performance drops, whether it's caused by us making strategic changes or Google flipping switches behind the curtain. From the algorithm updates that wrecked March 2024 to the subtle behavioral shifts we’re seeing now in 2025, we cover it all.

                                      You’ll hear why turning off your ads when things get tough might be the worst move, how Local Services Ads (LSA) are stepping in to fill the gap, and why online scheduling isn’t just convenient, it’s essential. We’ll even dig into how your website content and your service advisors' phone skills could be the hidden heroes or villains in your marketing success.

                                      Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at RepairPal.com/shops.

                                      Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                      Lagniappe (Books, Links, Other Podcasts, etc)

                                      GOOGLE LOCAL SERVICES ADS

                                      Google’s Local Service Ads – Everything You Need To Know - Blog

                                      Google’s New Local Service Ads: What Auto Repair Shops Need to Know

                                      Having Patience With Google Ads With Hallie Wasinger

                                      Patience is Key With New Google Ads - Blog

                                      Show Notes with Timestamps

                                      • Introduction and Setting the Stage (00:00:01) Hosts introduce themselves, the topic (Google Ads roller coaster), and thank sponsors.
                                      • The Reality of Google Ads Management (00:01:17) Discussion on misconceptions about Google Ads being "on/off" and the need for ongoing optimization.
                                      • Client Feedback and Trusting the Process (00:03:06) Importance of client feedback, knee-jerk reactions, and trusting expert teams during ad fluctuations.
                                      • Addressing Industry Concerns and Performance Drops (00:04:01) Responding to industry chatter about ad performance drops and explaining the episode’s educational intent.
                                      • Impact of Large-Scale Changes in Google Ads (00:05:15) How significant campaign changes trigger the learning phase and temporarily impact performance.
                                      • Client Involvement and Its Effects (00:06:22) Challenges when clients request frequent changes and the need for education and boundaries.
                                      • Troubleshooting Declining Results (00:08:04) Example of troubleshooting an underperforming account and the impact of repeated budget cuts.
                                      • Google-Initiated Changes: The Great Ads Exodus (00:09:30) Recounting the widespread ad performance drop from late 2023 to March 2024, its causes, and industry-wide effects.
                                      • Algorithm Updates and Industry-Wide Impact (00:12:33) Discussion of Google’s lack of transparency, algorithm updates, and the resulting client losses.
                                      • Consulting Experts and Waiting for Recovery (00:14:18) Hiring outside consultants, confirming no internal errors, and the normalization of results in April.
                                      • Current Trends in Early 2025 (00:15:50) Recent dips in performance, ongoing monitoring, and the importance of not being complacent.
                                      • Major Google Ads Updates and PMax Campaigns (00:19:50) Explaining recent algorithm changes, especially around PMax campaigns and their impact on ad performance.
                                      • Difference Between Search Ads and PMax (00:22:08) Clarifying the difference between traditional search ads and Performance Max campaigns.
                                      • Website Content’s Role in Ad Performance (00:24:00) Emphasizing the importance of high-quality, unique website content for ad success.
                                      • Adapting Content for Better Results (00:25:50) Updating website and landing page copy with high-performing keywords to improve ad outcomes.
                                      • Google Ads Evolution and Staying Current (00:27:57) Reflection on the constant evolution of Google Ads and the need to adapt.
                                      • Should You Turn Off Ads During Downturns? (00:28:29) Advice against pausing ads during downturns and the value of staying the course.
                                      • Consequences of Turning Off Ads (00:30:26) Negative impact of pausing ads, especially due to payment issues or switching agencies.
                                      • Introduction to Local Service Ads (LSA) (00:32:26) Overview of LSA, its benefits, and how it’s helping clients stretch their budgets.
                                      • Optimizing and Managing LSA (00:33:16) LSA also requires ongoing optimization; quality improves over time.
                                      • LSA Limitations for Specialty Shops (00:34:21) LSA’s current limitations for specialty shops and how some adapt to benefit.
                                      • LSA Drives Phone Calls, Google Ads Drive Online Bookings (00:35:37) How LSA is phone-call focused, while Google Ads can be optimized for online bookings.
                                      • Behavioral Shift: Rise of Online Booking (00:36:43) Data shows a shift from phone calls to online appointment scheduling.
                                      • Benefits of Online Scheduling for Shops (00:37:45) Online scheduling reduces service advisor stress and increases efficiency.
                                      • Third-Party Schedulers and User Experience (00:40:32) Advantages of third-party schedulers over simple forms and their impact on conversion rates.
                                      • Schedulers Help Capture More Business (00:43:08) Schedulers can prompt declined repair follow-ups and improve marketing effectiveness.
                                      • Key Takeaways and Final Advice (00:44:53) Stay the course with ads, diversify marketing, embrace online scheduling, and communicate with your CSM.
                                      • Closing Remarks (00:45:31) Final thoughts from the team, importance of avoiding knee-jerk reactions, and using available resources.
                                      • Outro and Podcast Network Info (00:47:36) Podcast wrap-up, contact info, and encouragement to listen to other network shows.

                                      How To Get In Touch

                                      Join The Auto Repair Marketing Mastermind Group on Facebook

                                      Meet The Pros

                                      Follow SMP on Facebook

                                      Follow SMP on Instagram

                                      Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                      Email Us Podcast Questions or Topics 

                                      ]]>                                      aeb080f3-479c-4808-8b62-6c7a1dd408e3Wed, 25 Jun 2025 00:15:00 -040047:57falsebonus                                      Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045]Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded at the Institute Summit 2025, this episode features brothers Jason and Patrick Brennan in a powerful conversation on leadership, innovation, and growth in the automotive industry. Jason emphasizes redefining training through real-world rehearsal practice for service advisors and technicians, and using “education” language to promote a culture of ongoing development. Patrick brings his marketing expertise to the table, stressing the importance of reputation management and direct response strategies for businesses. Together, they explore how strong leadership, peer networking, and a healthy company culture attract talent and fuel long-term success. Jason Brennan, Fine Tune Auto Service, Lansing, IL and Hobart, IN. Show Notes
                                      • Watch Full Video Episode
                                      • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                      • Introduction (00:00:00)
                                      • Transition from Plumbing to Automotive (00:02:05)
                                      • Customer Service and Service Advisor Training (00:03:01)
                                      • Training vs. Education in the Industry (00:05:15)
                                      • Reputation Management (00:07:58)
                                      • Daily Training and Rehearsal Practices (00:09:28)
                                      • Improvements from Training and Peer Critique (00:12:17)
                                      • Team Building and Individual Improvement (00:14:08)
                                      • Teaching as Mastery and Knowledge Sharing (00:22:12)
                                      • Defining Success and Perseverance (00:23:08)
                                      • Peer Review and Networking Groups (00:25:16)
                                      • Innovation and Customization in Business (00:29:36)
                                      • Attracting and Hiring Smart People (00:30:05)
                                      • Marketing Strategies for Shops (00:31:42)
                                      • Organic Social Media and Community Building (00:33:32)
                                      • Work-Life Balance and Turning Points (00:34:10)
                                      • Joining Peer Groups and Business Turnaround (00:35:36)
                                      • Leadership Development and Delegation (00:37:07) J
                                      • Closing Reflections and Family Involvement (00:38:05)

                                      Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                              ]]>                                      Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded at the Institute Summit 2025, this episode features brothers Jason and Patrick Brennan in a powerful conversation on leadership, innovation, and growth in the automotive industry. Jason emphasizes redefining training through real-world rehearsal practice for service advisors and technicians, and using “education” language to promote a culture of ongoing development. Patrick brings his marketing expertise to the table, stressing the importance of reputation management and direct response strategies for businesses. Together, they explore how strong leadership, peer networking, and a healthy company culture attract talent and fuel long-term success. Jason Brennan, Fine Tune Auto Service, Lansing, IL and Hobart, IN. Show Notes
                                      • Watch Full Video Episode
                                      • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                      • Introduction (00:00:00)
                                      • Transition from Plumbing to Automotive (00:02:05)
                                      • Customer Service and Service Advisor Training (00:03:01)
                                      • Training vs. Education in the Industry (00:05:15)
                                      • Reputation Management (00:07:58)
                                      • Daily Training and Rehearsal Practices (00:09:28)
                                      • Improvements from Training and Peer Critique (00:12:17)
                                      • Team Building and Individual Improvement (00:14:08)
                                      • Teaching as Mastery and Knowledge Sharing (00:22:12)
                                      • Defining Success and Perseverance (00:23:08)
                                      • Peer Review and Networking Groups (00:25:16)
                                      • Innovation and Customization in Business (00:29:36)
                                      • Attracting and Hiring Smart People (00:30:05)
                                      • Marketing Strategies for Shops (00:31:42)
                                      • Organic Social Media and Community Building (00:33:32)
                                      • Work-Life Balance and Turning Points (00:34:10)
                                      • Joining Peer Groups and Business Turnaround (00:35:36)
                                      • Leadership Development and Delegation (00:37:07) J
                                      • Closing Reflections and Family Involvement (00:38:05)

                                      Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                              ]]>                                      83995bdf-0261-4502-b36b-3fc8e7b368d2Tue, 24 Jun 2025 00:15:00 -040039:07falsefull10451045                                      Series Episode 1 Back to Basics: To Be Better, Communicate Better & 30 Terms You Need to Know [E213] - Chris Cotton Weekly BlitzSeries Episode 1 Back to Basics: To Be Better, Communicate Better & 30 Terms You Need to Know [E213] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing

                                       Pros. If you want to take your shop to the next level, you need great 

                                      marketing. Shop Marketing Pros does top-tier marketing for top-tier 

                                      shops.

                                      Visit ShopMarketingPros.com/chris to partner with a team that 

                                      understands your business. Because every great shop deserves marketing 

                                      that’s just as great. 

                                      Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                      If you would like to join their private Facebook group go here: 

                                      https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                                      ​In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching dives deep into the common communication challenges that auto repair shops encounter on a daily basis. Recognizing that miscommunication can lead to costly mistakes, frustrated employees, and dissatisfied customers, Chris emphasizes the importance of establishing a strong foundation of shared understanding within the team. To address this, he introduces 30 essential industry terms that every shop should know, aiming to help teams develop a common language, minimize confusion, and streamline shop operations.


                                      Throughout the episode, Chris shares practical tips for fostering clear and effective communication among team members. He discusses strategies for ensuring that everyone—from service advisors to technicians—understands key operational and performance metrics, such as average repair order (ARO), car count, gross profit, and labor hours. By breaking down these terms and their significance, Chris empowers shop owners and staff to make informed decisions and work more cohesively.


                                      Chris also highlights the importance of choosing the right communication methods for different situations, whether it’s face-to-face conversations, digital messaging, or written documentation. He explains how selecting the appropriate channel can prevent misunderstandings, speed up workflow, and enhance overall shop efficiency.


                                      Sponsored by Shop Marketing Pros, this episode is packed with actionable strategies designed to help shop owners strengthen team collaboration, elevate customer service, and drive sustainable business growth. By building a culture of clear communication and shared knowledge, auto repair shops can not only improve their internal processes but also deliver a superior experience to their customers.


                                      Introduction and Sponsor Message (00:00:05)

                                      • Coach Chris introduces the podcast, outlines its focus, and highlights the episode sponsor, Shop Marketing Pros.

                                      Series Launch and Communication Focus (00:01:19)

                                      • Chris explains the start of a new series, apologizes for previous technical issues, and emphasizes the importance of shop communication.

                                      Common Communication Problems in Auto Shops (00:02:20)

                                      • Discussion of how most shop issues stem from poor communication, not technical failures.

                                      Consequences of Poor Communication (00:03:31)

                                      • Explains how miscommunication leads to comebacks, wasted time, lost sales, and burnout.

                                      Types of Communication Problems (00:04:34)

                                      • Breakdown of wrong communication methods, improper language, and poor listening in shops.

                                      Fixing Communication with Shared Language (00:05:31)

                                      • Stresses the need for a shared vocabulary and alignment among team members.

                                      Challenge: Assess Team Understanding of Terms (00:06:26)

                                      • Chris challenges listeners to test their team's understanding of 30 essential shop terms.

                                      Essential Auto Repair Terms: 1–5 (00:07:20)

                                      • Defines repair order, digital vehicle inspection, flag hours, flat rate, and can job.

                                      Essential Auto Repair Terms: 6–10 (00:08:22)

                                      • Explains comebacks, diagnostics, parts margin, labor rate, and technician notes.

                                      Essential Auto Repair Terms: 11–15 (00:10:32)

                                      • Covers deferred work, estimate/quote, OEM parts, aftermarket parts, and drivability concern.

                                      Essential Auto Repair Terms: 16–20 (00:12:39)

                                      • Discusses upsell, bay utilization, conversion rate, labor hours per repair order, and average estimate.

                                      Essential Auto Repair Terms: 21–25 (00:14:47)

                                      • Details average repair order, gross profit, technician efficiency, technician productivity, and work in progress (WIP) screen.

                                      Essential Auto Repair Terms: 26–30 (00:15:59)

                                      • Covers dispatching, multi-point inspection, cores, maintenance schedule, and warranty work.

                                      Final Thoughts and Call to Action (00:19:27)

                                      • Encourages clear language, invites feedback, and gives a final sponsor shoutout.

                                      Closing Remarks (00:20:22)

                                      • Coach Chris signs off, wishing listeners a great day.

                                      chris autofixsos.com

                                       Phone: 940.400.1008

                                       www.autoshopcoaching.com

                                       Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 


                                      #autofixautoshopcoaching

                                       #autofixbeautofixing #autoshopprofits #autoshopprofit 

                                      #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

                                      #autorepairshopcoaching #autorepairshopconsulting 

                                      #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

                                      #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

                                      #autofix #shopmarketingpros #autofixautoshopcoachingbookChris Cotton 

                                      ]]>                                      The Weekly Blitz is brought to you by our friends over at Shop Marketing

                                       Pros. If you want to take your shop to the next level, you need great 

                                      marketing. Shop Marketing Pros does top-tier marketing for top-tier 

                                      shops.

                                      Visit ShopMarketingPros.com/chris to partner with a team that 

                                      understands your business. Because every great shop deserves marketing 

                                      that’s just as great. 

                                      Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                      If you would like to join their private Facebook group go here: 

                                      https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                                      ​In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching dives deep into the common communication challenges that auto repair shops encounter on a daily basis. Recognizing that miscommunication can lead to costly mistakes, frustrated employees, and dissatisfied customers, Chris emphasizes the importance of establishing a strong foundation of shared understanding within the team. To address this, he introduces 30 essential industry terms that every shop should know, aiming to help teams develop a common language, minimize confusion, and streamline shop operations.


                                      Throughout the episode, Chris shares practical tips for fostering clear and effective communication among team members. He discusses strategies for ensuring that everyone—from service advisors to technicians—understands key operational and performance metrics, such as average repair order (ARO), car count, gross profit, and labor hours. By breaking down these terms and their significance, Chris empowers shop owners and staff to make informed decisions and work more cohesively.


                                      Chris also highlights the importance of choosing the right communication methods for different situations, whether it’s face-to-face conversations, digital messaging, or written documentation. He explains how selecting the appropriate channel can prevent misunderstandings, speed up workflow, and enhance overall shop efficiency.


                                      Sponsored by Shop Marketing Pros, this episode is packed with actionable strategies designed to help shop owners strengthen team collaboration, elevate customer service, and drive sustainable business growth. By building a culture of clear communication and shared knowledge, auto repair shops can not only improve their internal processes but also deliver a superior experience to their customers.


                                      Introduction and Sponsor Message (00:00:05)

                                      • Coach Chris introduces the podcast, outlines its focus, and highlights the episode sponsor, Shop Marketing Pros.

                                      Series Launch and Communication Focus (00:01:19)

                                      • Chris explains the start of a new series, apologizes for previous technical issues, and emphasizes the importance of shop communication.

                                      Common Communication Problems in Auto Shops (00:02:20)

                                      • Discussion of how most shop issues stem from poor communication, not technical failures.

                                      Consequences of Poor Communication (00:03:31)

                                      • Explains how miscommunication leads to comebacks, wasted time, lost sales, and burnout.

                                      Types of Communication Problems (00:04:34)

                                      • Breakdown of wrong communication methods, improper language, and poor listening in shops.

                                      Fixing Communication with Shared Language (00:05:31)

                                      • Stresses the need for a shared vocabulary and alignment among team members.

                                      Challenge: Assess Team Understanding of Terms (00:06:26)

                                      • Chris challenges listeners to test their team's understanding of 30 essential shop terms.

                                      Essential Auto Repair Terms: 1–5 (00:07:20)

                                      • Defines repair order, digital vehicle inspection, flag hours, flat rate, and can job.

                                      Essential Auto Repair Terms: 6–10 (00:08:22)

                                      • Explains comebacks, diagnostics, parts margin, labor rate, and technician notes.

                                      Essential Auto Repair Terms: 11–15 (00:10:32)

                                      • Covers deferred work, estimate/quote, OEM parts, aftermarket parts, and drivability concern.

                                      Essential Auto Repair Terms: 16–20 (00:12:39)

                                      • Discusses upsell, bay utilization, conversion rate, labor hours per repair order, and average estimate.

                                      Essential Auto Repair Terms: 21–25 (00:14:47)

                                      • Details average repair order, gross profit, technician efficiency, technician productivity, and work in progress (WIP) screen.

                                      Essential Auto Repair Terms: 26–30 (00:15:59)

                                      • Covers dispatching, multi-point inspection, cores, maintenance schedule, and warranty work.

                                      Final Thoughts and Call to Action (00:19:27)

                                      • Encourages clear language, invites feedback, and gives a final sponsor shoutout.

                                      Closing Remarks (00:20:22)

                                      • Coach Chris signs off, wishing listeners a great day.

                                      chris autofixsos.com

                                       Phone: 940.400.1008

                                       www.autoshopcoaching.com

                                       Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 


                                      #autofixautoshopcoaching

                                       #autofixbeautofixing #autoshopprofits #autoshopprofit 

                                      #autoshopprofitsfirst #autoshopleadership #autoshopmanagement 

                                      #autorepairshopcoaching #autorepairshopconsulting 

                                      #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor 

                                      #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz 

                                      #autofix #shopmarketingpros #autofixautoshopcoachingbookChris Cotton 

                                      ]]>                                      8f68b8a2-7dd3-4f81-bd66-a377eb49ce09Mon, 23 Jun 2025 00:15:00 -040018:14falsebonus                                      Unplug, Immerse, and Reboot: Part 1 [048] - Speak Up! Effective CommunicationUnplug, Immerse, and Reboot: Part 1 [048] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                      Watch Full Video Episode

                                      In our episode today…

                                      I want to discuss the benefits of the recent camping trip my wife and I enjoyed in Northern Michigan.

                                      As our listeners well understand - we talk a lot about getting outside our comfort zones on this podcast - and while that is usually in the context of practicing our communication skills, today, the topic is more about stepping AWAY…

                                      Specifically from people, electronics, and modern comforts or modes of transportation, and instead highlight the benefits of immersing yourself in nature and rebooting your mind.

                                      My wife, Betsy, and I did our stepping away together by stepping onto a ferryboat and taking a nearly 2-hour trip West into Lake Michigan.  We traveled from Fishtown in Leland (tip of the pinky on the Michigan map) and docked at South Manitou Island, where we would hike and camp with only the things we carried.

                                      South Manitou is a 10-mile circumference, barely inhabited island in the Sleeping Bear National Lakeshore.  Its pristine fresh water is as blue as the Caribbean, just not as warm!

                                      If our adventure intrigues you, you’ll enjoy this episode, as I hope to challenge and encourage you to seek out a similar type of adventure, as well as learn why I think this topic merits greater emphasis in our modern lives, now more than ever.

                                      Today’s WOTD is: Garrulous

                                      GAIR-uh-lus

                                      adjective

                                      • Containing many and often too many words.
                                      • Talkative.  Verbosity.

                                      “He delivered a rather garrulous speech.”

                                      Some Context:

                                      This camping trip has been on the calendar for me and my wife most of the year.

                                      Our anniversary gift(s) to ourselves has involved a mix of ordering camping gear online -to frequent trips to REI.

                                      What’s important to note is that I have virtually no real experience ‘camping’ or ‘backpacking.’

                                      Sure, I am into rucking as a fitness regime, and that builds strength to carry heavy loads long distances - hiking and backpacking involve practical gear, and as light a load as you can possibly make to bring what you need to survive.

                                      Our goals were threefold. 

                                      1.) Unplug and disconnect from devices, noise, and distraction

                                      2.) Immerse ourselves in nature

                                      3.) Reboot and return refreshed - with the “Three Day Effect” (which we’ll explain)

                                      My hope was that this will improve for my wife and I both, our creative minds, our ability to focus and solve problems, and in general become more adept with backpacking and camping to take longer adventures together!

                                      UNPLUG:

                                      On the goal of disconnecting:

                                      Listen. I’ve felt like stepping away from constant connection for a while now.

                                      I’ve done something of an Irish Goodbye with Facebook.  That is, I never said anything, I just sort of left it.  There are so many reasons, many of which our Speak Up listeners are familiar with. Despite benefiting from a social media presence in my career, I am no fan of social media.

                                      I could tell you more about alarming statistics of wasted human time (i.e. that the equivalent of 200,000 entire human lifetimes are spent endlessly scrolling social media)

                                      I could talk about how companies like Meta are harvesting every piece of data they can about you to manipulate you to a.) spend more time on their ecosystem and b.) spend money with their advertisers.

                                      I could tell you I’m sick of being distracted…

                                      But the real catalyst for me was regarding some exchanges I observed among even respected friends.  Public disputes were becoming more common - toxic groupthink was becoming more normalized - and antithetical points contrary to topics we cultivate and invite guests to discuss on this show were becoming more popular.

                                      The argument that “we need to be the good we want to see” in order to produce better online interactions is not, I repeat, NOT a valid point when the platform is deliberately engineered to harvest your information, manipulate, and distract you.  While I am open to participation in an online forum to stay connected with my far away friends, I don’t know of such a platform

                                      So I left.  Sometime back in May.

                                      I mention this - because when people say “Unplug” they often think about it in terms of a social media break.  No no.

                                      I knew I was craving MUCH more than that.

                                      In the months I’ve been off social media, I have celebrated happy occasions, mourned the loss of loved ones, enjoyed success in my occupation, traveled to another continent, and eaten amazing meals with wonderful people, and yet… all this while remaining present has been my goal.

                                      Achieving varying degrees of real presence… I think… is nearly as exhausting as being distracted. And make no mistake.  I am an extroverted personality!

                                      I think this is rather profoundly true for a lot of us, and may be something to consider on why you may catch yourself endlessly scrolling, instead of asking yourself “What am I looking for?”  Try asking yourself, “What are you looking to escape?”

                                      The answers may not be obvious - but what became clear to me in my reading these past few years - is that we are made for nature.  We are made for nature and yet - so much of what we cultivate removes us from that ecosystem.

                                      I will say - I was disappointed to learn that our cell phones still had a signal on the island - at some spots (which were noted by the notifications we received if the phones were left on as we crossed a point that had a signal). 

                                      Thus - I turned off my device.  Instead - I enjoyed relying on a “Camp Snap” camera for the occasions I wanted to capture an image.  (Camp Snap cameras are like old school disposable cameras - but they are digital and you don't throw them away.  The point is they have no screen to distract you and you don’t look at your pictures until after your trip!  Nostalgic low tech fun!

                                      https://www.campsnapphoto.com/

                                      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                      Contact Information


                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                      Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                      Watch Full Video Episode

                                      In our episode today…

                                      I want to discuss the benefits of the recent camping trip my wife and I enjoyed in Northern Michigan.

                                      As our listeners well understand - we talk a lot about getting outside our comfort zones on this podcast - and while that is usually in the context of practicing our communication skills, today, the topic is more about stepping AWAY…

                                      Specifically from people, electronics, and modern comforts or modes of transportation, and instead highlight the benefits of immersing yourself in nature and rebooting your mind.

                                      My wife, Betsy, and I did our stepping away together by stepping onto a ferryboat and taking a nearly 2-hour trip West into Lake Michigan.  We traveled from Fishtown in Leland (tip of the pinky on the Michigan map) and docked at South Manitou Island, where we would hike and camp with only the things we carried.

                                      South Manitou is a 10-mile circumference, barely inhabited island in the Sleeping Bear National Lakeshore.  Its pristine fresh water is as blue as the Caribbean, just not as warm!

                                      If our adventure intrigues you, you’ll enjoy this episode, as I hope to challenge and encourage you to seek out a similar type of adventure, as well as learn why I think this topic merits greater emphasis in our modern lives, now more than ever.

                                      Today’s WOTD is: Garrulous

                                      GAIR-uh-lus

                                      adjective

                                      • Containing many and often too many words.
                                      • Talkative.  Verbosity.

                                      “He delivered a rather garrulous speech.”

                                      Some Context:

                                      This camping trip has been on the calendar for me and my wife most of the year.

                                      Our anniversary gift(s) to ourselves has involved a mix of ordering camping gear online -to frequent trips to REI.

                                      What’s important to note is that I have virtually no real experience ‘camping’ or ‘backpacking.’

                                      Sure, I am into rucking as a fitness regime, and that builds strength to carry heavy loads long distances - hiking and backpacking involve practical gear, and as light a load as you can possibly make to bring what you need to survive.

                                      Our goals were threefold. 

                                      1.) Unplug and disconnect from devices, noise, and distraction

                                      2.) Immerse ourselves in nature

                                      3.) Reboot and return refreshed - with the “Three Day Effect” (which we’ll explain)

                                      My hope was that this will improve for my wife and I both, our creative minds, our ability to focus and solve problems, and in general become more adept with backpacking and camping to take longer adventures together!

                                      UNPLUG:

                                      On the goal of disconnecting:

                                      Listen. I’ve felt like stepping away from constant connection for a while now.

                                      I’ve done something of an Irish Goodbye with Facebook.  That is, I never said anything, I just sort of left it.  There are so many reasons, many of which our Speak Up listeners are familiar with. Despite benefiting from a social media presence in my career, I am no fan of social media.

                                      I could tell you more about alarming statistics of wasted human time (i.e. that the equivalent of 200,000 entire human lifetimes are spent endlessly scrolling social media)

                                      I could talk about how companies like Meta are harvesting every piece of data they can about you to manipulate you to a.) spend more time on their ecosystem and b.) spend money with their advertisers.

                                      I could tell you I’m sick of being distracted…

                                      But the real catalyst for me was regarding some exchanges I observed among even respected friends.  Public disputes were becoming more common - toxic groupthink was becoming more normalized - and antithetical points contrary to topics we cultivate and invite guests to discuss on this show were becoming more popular.

                                      The argument that “we need to be the good we want to see” in order to produce better online interactions is not, I repeat, NOT a valid point when the platform is deliberately engineered to harvest your information, manipulate, and distract you.  While I am open to participation in an online forum to stay connected with my far away friends, I don’t know of such a platform

                                      So I left.  Sometime back in May.

                                      I mention this - because when people say “Unplug” they often think about it in terms of a social media break.  No no.

                                      I knew I was craving MUCH more than that.

                                      In the months I’ve been off social media, I have celebrated happy occasions, mourned the loss of loved ones, enjoyed success in my occupation, traveled to another continent, and eaten amazing meals with wonderful people, and yet… all this while remaining present has been my goal.

                                      Achieving varying degrees of real presence… I think… is nearly as exhausting as being distracted. And make no mistake.  I am an extroverted personality!

                                      I think this is rather profoundly true for a lot of us, and may be something to consider on why you may catch yourself endlessly scrolling, instead of asking yourself “What am I looking for?”  Try asking yourself, “What are you looking to escape?”

                                      The answers may not be obvious - but what became clear to me in my reading these past few years - is that we are made for nature.  We are made for nature and yet - so much of what we cultivate removes us from that ecosystem.

                                      I will say - I was disappointed to learn that our cell phones still had a signal on the island - at some spots (which were noted by the notifications we received if the phones were left on as we crossed a point that had a signal). 

                                      Thus - I turned off my device.  Instead - I enjoyed relying on a “Camp Snap” camera for the occasions I wanted to capture an image.  (Camp Snap cameras are like old school disposable cameras - but they are digital and you don't throw them away.  The point is they have no screen to distract you and you don’t look at your pictures until after your trip!  Nostalgic low tech fun!

                                      https://www.campsnapphoto.com/

                                      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                      Contact Information


                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                                      ]]>2a401e72-2a9d-4e9a-8673-d63a176e995bMon, 23 Jun 2025 00:15:00 -040023:25falsebonus                                      Check the Part: Warranty Fraud and Returns [THA 438]Check the Part: Warranty Fraud and Returns [THA 438]Thanks to our Partners, NAPA TRACS, and Today's Class

                                      Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.

                                      John Carney, President, FDP Friction Science

                                      Michael Campana, Sr Manager of Quality Engineering, Dorman Products

                                      Show Notes:

                                      • Watch Full Video Episode
                                      • https://checkthepart.com/
                                      • Introduction (00:00:00)
                                      • Impact of Warranty Costs and Identifying Return Reasons (00:04:40)
                                      • Retailer Trial and Measurable Impact (00:06:37)
                                      • Installation Best Practices and Logical Steps (00:07:55)
                                      • Potential for QR Codes and Technology in Returns (00:08:40)
                                      • Manufacturer Feedback and Data Analysis (00:10:41)
                                      • QR Code Campaign and "You Can't Know Everything" (00:15:59)
                                      • Challenges with Technician Compliance (00:17:32)
                                      • Box Swapping and Manufacturer Mismatches (00:20:39)
                                      • Distribution Verification and Fraudulent Returns Statistics (00:21:36)
                                      • Invalid Warranty Returns and Used OEM Parts (00:23:12)
                                      • Reverse Distribution Inefficiencies and Cost Impact (00:24:28)
                                      • Compressor Kits and Professionalism in Installation (00:26:14)
                                      • Manufacturer Analysis and "Check the Part" Awareness (00:28:16)
                                      • Actionable Steps for Installers and Documentation (00:29:01)
                                      • Communication Between Shops, Distributors, and Manufacturers (00:31:55)
                                      • Feedback Loops and Continuous Improvement (00:33:30)
                                      • "Check the Part" Campaign Resources and Recognition (00:35:37)

                                      Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                                      • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                                      • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                                      • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                                      • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                      • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                                      • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                                      • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                                      • Follow on X: https://twitter.com/RResultsBiz
                                      • Visit the Website: https://remarkableresults.biz/
                                      • Join our Insider List: https://remarkableresults.biz/insider
                                      • All books mentioned on our podcasts: https://remarkableresults.biz/books
                                      • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                                      • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                                      • Special episode collections: https://remarkableresults.biz/collections
                                      • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                                      • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                                      • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                                      • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                                      • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                                      • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                                      • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional...]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                                        Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.

                                        John Carney, President, FDP Friction Science

                                        Michael Campana, Sr Manager of Quality Engineering, Dorman Products

                                        Show Notes:

                                        • Watch Full Video Episode
                                        • https://checkthepart.com/
                                        • Introduction (00:00:00)
                                        • Impact of Warranty Costs and Identifying Return Reasons (00:04:40)
                                        • Retailer Trial and Measurable Impact (00:06:37)
                                        • Installation Best Practices and Logical Steps (00:07:55)
                                        • Potential for QR Codes and Technology in Returns (00:08:40)
                                        • Manufacturer Feedback and Data Analysis (00:10:41)
                                        • QR Code Campaign and "You Can't Know Everything" (00:15:59)
                                        • Challenges with Technician Compliance (00:17:32)
                                        • Box Swapping and Manufacturer Mismatches (00:20:39)
                                        • Distribution Verification and Fraudulent Returns Statistics (00:21:36)
                                        • Invalid Warranty Returns and Used OEM Parts (00:23:12)
                                        • Reverse Distribution Inefficiencies and Cost Impact (00:24:28)
                                        • Compressor Kits and Professionalism in Installation (00:26:14)
                                        • Manufacturer Analysis and "Check the Part" Awareness (00:28:16)
                                        • Actionable Steps for Installers and Documentation (00:29:01)
                                        • Communication Between Shops, Distributors, and Manufacturers (00:31:55)
                                        • Feedback Loops and Continuous Improvement (00:33:30)
                                        • "Check the Part" Campaign Resources and Recognition (00:35:37)

                                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                                        ]]>                                        3b546b4b-2041-41e1-b6f5-e626157938a6Fri, 20 Jun 2025 14:00:00 -040041:37falsefull4384382025 Benchmark Report Part 1: Biggest Changes, Key KPI's and Trends [E175] - Business By The Numbers2025 Benchmark Report Part 1: Biggest Changes, Key KPI's and Trends [E175] - Business By The NumbersThanks to our partner Promotive

                                        Welcome to Part 1 of our annual Benchmark Report—hosted by Hunt Demarest, CPA, from Paar Melis & Associates. We dig into real financial data from hundreds of auto repair shops across the U.S., based on actual bookkeeping, not surveys.

                                        Download your free 2024 Automotive Industry Benchmark Report: https://info.paarmelis.com/2024-automotive-industry-benchmark-report

                                        Key Takeaways:

                                        • Average monthly sales dropped from $149K (2023) to $123K (2024), but sales per advisor, technician, and bay remained steady.
                                        • Gross profit % increased (from 51 % → 52 %), and overall expenses dropped (35 % → 33 %), boosting shop profitability.
                                        • Advertising spend fell (3 % → 2 % of sales): shops that advertise less might be missing opportunities.
                                        • Productivity plunged (57 % → 47.6 %)—likely due to fixed staff levels & fewer cars in 2024.
                                        • Context matters: metrics like average repair order, car count, and productivity are interconnected—local benchmarks offer more accurate insight.

                                        Thanks to our partner Promotive

                                        It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                        Visit us Online: www.paarmelis.com

                                        Email Hunt: podcast@paarmelis.com

                                        Text Paar Melis @ 301-307-5413

                                        Download a Copy of My Books Here:


                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                        Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                        ]]>                                        Thanks to our partner Promotive

                                        Welcome to Part 1 of our annual Benchmark Report—hosted by Hunt Demarest, CPA, from Paar Melis & Associates. We dig into real financial data from hundreds of auto repair shops across the U.S., based on actual bookkeeping, not surveys.

                                        Download your free 2024 Automotive Industry Benchmark Report: https://info.paarmelis.com/2024-automotive-industry-benchmark-report

                                        Key Takeaways:

                                        • Average monthly sales dropped from $149K (2023) to $123K (2024), but sales per advisor, technician, and bay remained steady.
                                        • Gross profit % increased (from 51 % → 52 %), and overall expenses dropped (35 % → 33 %), boosting shop profitability.
                                        • Advertising spend fell (3 % → 2 % of sales): shops that advertise less might be missing opportunities.
                                        • Productivity plunged (57 % → 47.6 %)—likely due to fixed staff levels & fewer cars in 2024.
                                        • Context matters: metrics like average repair order, car count, and productivity are interconnected—local benchmarks offer more accurate insight.

                                        Thanks to our partner Promotive

                                        It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                        Visit us Online: www.paarmelis.com

                                        Email Hunt: podcast@paarmelis.com

                                        Text Paar Melis @ 301-307-5413

                                        Download a Copy of My Books Here:


                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                        Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                        ]]>                                        58f737e6-2320-49cc-9a4f-6f413c498ebbThu, 19 Jun 2025 00:15:00 -040034:44falsebonus                                        Analysis of the 2025 WrenchWay Technician Survey [E189] - Automotive Field TheoryAnalysis of the 2025 WrenchWay Technician Survey [E189] - Automotive Field TheoryThanks to our Partner, NAPA Autotech Training

                                        Key Takeaways:

                                        Survey Demographics & Limitations

                                        • Skewed Representation: 62% of respondents had 20+ years of experience, while entry-level and mid-career techs were underrepresented. Geographically, responses were heavy in the East/Midwest but sparse in central/western U.S.
                                        • ASE Certification Bias: 80% of respondents held ASE certifications, contrasting with the broader industry (only ~25% of U.S. technicians are ASE-certified). Fanslow urges broader participation for accurate data.

                                        What Technicians Want

                                        • Proper shop equipment (87%) – Includes OE tools (e.g., GTS+ for Toyota/Honda), ADAS calibration tools, and powertrain tables 210.
                                        • Paid vacation (83%) and retirement plans (72%) – Fanslow notes ambiguity in definitions (e.g., weeks offered) and calls for industry standardization.
                                        • Paid training (65%) – Despite high demand, many techs underutilize training opportunities.
                                        • Hourly/salary (majority) > hourly + production bonus (25%) > flat rate (20%). Fanslow attributes this to desire for stability, especially in rust-prone regions where labor guides may be unrealistic.

                                        Industry Pain Points

                                        • Low Satisfaction: Only 49% would recommend their shop to a friend. Poor communication (30% approval) and inadequate mentorship (<30%) are key issues.
                                        • Urgent Needs: Higher pay (78%) – Fanslow advocates for cost-of-living-adjusted wages over raw dollar comparisons.
                                        • Better benefits, tool allowances, and management (13–14%) – Vague but critical for retention.

                                        Call to Action

                                        • Increase Survey Participation: Fanslow urges technicians to join WrenchWay (free) to amplify diverse voices, especially from underrepresented regions/experience levels.
                                        • Shop Owner Accountability: Recommends transparent conversations about compensation, equipment, and mentorship programs to address dissatisfaction.

                                        Notable Quotes

                                        • “4700 respondents is impressive, but in a field of 800,000 technicians, it’s hardly a scratch.” – Matt Fanslow
                                        • “If you’re not paying attention to cost-of-living-adjusted wages, you’re missing the point.” – Matt Fanslow

                                        Actionable Insights

                                        • For Technicians: Join WrenchWay to contribute to future surveys. Advocate for clear career paths and training at your shop.
                                        • For Shop Owners: Benchmark pay against local cost of living. Invest in OE tools and mentorship programs to retain talent.
                                        • Industry-Wide: Address communication gaps and collaborate with schools to improve perceptions of the trade (only 25% of shops support local schools).

                                        Thanks to our Partner, NAPA Autotech Training

                                        NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                        Contact Information


                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                        ]]>                                        Thanks to our Partner, NAPA Autotech Training

                                        Key Takeaways:

                                        Survey Demographics & Limitations

                                        • Skewed Representation: 62% of respondents had 20+ years of experience, while entry-level and mid-career techs were underrepresented. Geographically, responses were heavy in the East/Midwest but sparse in central/western U.S.
                                        • ASE Certification Bias: 80% of respondents held ASE certifications, contrasting with the broader industry (only ~25% of U.S. technicians are ASE-certified). Fanslow urges broader participation for accurate data.

                                        What Technicians Want

                                        • Proper shop equipment (87%) – Includes OE tools (e.g., GTS+ for Toyota/Honda), ADAS calibration tools, and powertrain tables 210.
                                        • Paid vacation (83%) and retirement plans (72%) – Fanslow notes ambiguity in definitions (e.g., weeks offered) and calls for industry standardization.
                                        • Paid training (65%) – Despite high demand, many techs underutilize training opportunities.
                                        • Hourly/salary (majority) > hourly + production bonus (25%) > flat rate (20%). Fanslow attributes this to desire for stability, especially in rust-prone regions where labor guides may be unrealistic.

                                        Industry Pain Points

                                        • Low Satisfaction: Only 49% would recommend their shop to a friend. Poor communication (30% approval) and inadequate mentorship (<30%) are key issues.
                                        • Urgent Needs: Higher pay (78%) – Fanslow advocates for cost-of-living-adjusted wages over raw dollar comparisons.
                                        • Better benefits, tool allowances, and management (13–14%) – Vague but critical for retention.

                                        Call to Action

                                        • Increase Survey Participation: Fanslow urges technicians to join WrenchWay (free) to amplify diverse voices, especially from underrepresented regions/experience levels.
                                        • Shop Owner Accountability: Recommends transparent conversations about compensation, equipment, and mentorship programs to address dissatisfaction.

                                        Notable Quotes

                                        • “4700 respondents is impressive, but in a field of 800,000 technicians, it’s hardly a scratch.” – Matt Fanslow
                                        • “If you’re not paying attention to cost-of-living-adjusted wages, you’re missing the point.” – Matt Fanslow

                                        Actionable Insights

                                        • For Technicians: Join WrenchWay to contribute to future surveys. Advocate for clear career paths and training at your shop.
                                        • For Shop Owners: Benchmark pay against local cost of living. Invest in OE tools and mentorship programs to retain talent.
                                        • Industry-Wide: Address communication gaps and collaborate with schools to improve perceptions of the trade (only 25% of shops support local schools).

                                        Thanks to our Partner, NAPA Autotech Training

                                        NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                        Contact Information


                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                        ]]>                                        6513d875-a39b-4e0a-849c-0da6affec23fWed, 18 Jun 2025 00:15:00 -040030:06falsebonus                                        Preparing for August's Marketing [E157] - The Auto Repair Marketing PodcastPreparing for August's Marketing [E157] - The Auto Repair Marketing PodcastAugust might feel far off, but now’s the time to get your marketing dialed in. Back-to-school season, college car checkups, fall event prep, it’s all coming fast. Brian Walker and Caroline Legrand break down what shop owners should be doing in June to stay ahead of the game.

                                        You’ll hear why now’s the time to smooth out your schedule for slower months, how to build campaigns around national days (yes, even Tug of War Day), and what themes you can tap into to keep your shop top-of-mind.

                                        If you’re looking for simple, practical ideas to stay ahead, fill your bays, and have a little fun doing it, this one’s for you.

                                        Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                        RepairPal.com/shops.

                                        Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your customer loyalty app. Visit Appfueled.com

                                        Lagniappe (Books, Links, Other Podcasts, etc)

                                        August Social Media Content Topics

                                        Days of the Year

                                        National Calendar

                                        Show Notes with Timestamps

                                        • Introduction and Sponsor Thanks (00:00:10) Brian introduces Caroline, thanks sponsors, and sets up the episode’s focus on August marketing preparation.
                                        • August Marketing Overview & Back-to-School Themes (00:00:59) Discussion of August marketing, back-to-school prep, safety, community drives, and planning for fall events.
                                        • Planning Ahead for August & September (00:02:15) Emphasizes planning marketing in advance, scheduling repairs for slower months, and balancing shop workload.
                                        • August Monthly Themes (00:04:40) Covers National Dog Month, Happiness Happens Month, and National Back to School Month as social media topics.
                                        • Back-to-School Drives & College Car Prep (00:06:05) Ideas for school supply drives, prepping college students’ cars, and timing service appointments.
                                        • August Weekly Observances (00:07:37) Highlights National Management Training Week and its relevance to fall conference season and staff training.
                                        • Drive Sober or Get Pulled Over Campaign (00:08:24) Discusses the national safety campaign before Labor Day and ways shops can promote safe driving.
                                        • National Composites Week (00:09:28) Educational opportunity to discuss vehicle materials, composites, and new trends in automotive manufacturing.
                                        • National Aviation Week & Coast Guard Day (00:11:18) Ideas for local collaborations, celebrating aviation, Coast Guard, and sharing personal or community stories.
                                        • Stop on Red Week & School Zone Safety (00:14:23) Promoting back-to-school safety tips, school zone awareness, and safe driving reminders.
                                        • Sturgis Motorcycle Rally & International Clown Week (00:14:59) Mentions the Sturgis Rally and shares humorous stories about clowns, with ideas for lighthearted shop content.
                                        • August Days of the Month Overview (00:17:01) Notes that August has fewer auto-repair-relevant days, but highlights a few for creative marketing.
                                        • Worldwide Web Day (00:17:22) Encourages shops to promote their websites, run scavenger hunts, or highlight online content.
                                        • National Coast Guard Day & Purple Heart Day (00:18:02) Opportunities to honor military service members and veterans in the community.
                                        • International Coworking Day (00:18:33) Spotlights teamwork within the shop, highlighting staff collaboration and camaraderie.
                                        • National Nonprofit Day (00:18:54) Showcases shop involvement with local nonprofits and community engagement.
                                        • National Vlogging Day (00:19:05) Encourages shops to create and share video content, leveraging video for marketing.
                                        • National Delivery Driver Appreciation Day (00:19:28) Recognizes delivery drivers, both for parts and gig economy, with potential promotions or appreciation posts.
                                        • National Tug of War Day & Rock Paper Scissors Day (00:20:15) Fun team-building activities and social media content ideas for shop staff.
                                        • National Petroleum Day (00:21:12) Industry-relevant day to create engaging or educational content about petroleum and automotive services.
                                        • Back-to-School Car Care Campaigns (00:21:29) Ideas for car care packages, safety checks, and promotions tied to back-to-school season.
                                        • Hosts’ Favorite August Marketing Days (00:22:19) Brian and Caroline share which August days they’d choose for shop marketing, adding a personal touch.
                                        • Closing & Outro (00:23:13) Thanks to sponsors, encouragement to listen to other podcasts, and final sign-off.

                                        How To Get In Touch

                                        Join The Auto Repair Marketing Mastermind Group on Facebook

                                        Meet The Pros

                                        Follow SMP on Facebook

                                        Follow SMP on Instagram

                                        Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                        Email Us Podcast Questions or Topics

                                        ]]>                                        August might feel far off, but now’s the time to get your marketing dialed in. Back-to-school season, college car checkups, fall event prep, it’s all coming fast. Brian Walker and Caroline Legrand break down what shop owners should be doing in June to stay ahead of the game.

                                        You’ll hear why now’s the time to smooth out your schedule for slower months, how to build campaigns around national days (yes, even Tug of War Day), and what themes you can tap into to keep your shop top-of-mind.

                                        If you’re looking for simple, practical ideas to stay ahead, fill your bays, and have a little fun doing it, this one’s for you.

                                        Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                        RepairPal.com/shops.

                                        Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your customer loyalty app. Visit Appfueled.com

                                        Lagniappe (Books, Links, Other Podcasts, etc)

                                        August Social Media Content Topics

                                        Days of the Year

                                        National Calendar

                                        Show Notes with Timestamps

                                        • Introduction and Sponsor Thanks (00:00:10) Brian introduces Caroline, thanks sponsors, and sets up the episode’s focus on August marketing preparation.
                                        • August Marketing Overview & Back-to-School Themes (00:00:59) Discussion of August marketing, back-to-school prep, safety, community drives, and planning for fall events.
                                        • Planning Ahead for August & September (00:02:15) Emphasizes planning marketing in advance, scheduling repairs for slower months, and balancing shop workload.
                                        • August Monthly Themes (00:04:40) Covers National Dog Month, Happiness Happens Month, and National Back to School Month as social media topics.
                                        • Back-to-School Drives & College Car Prep (00:06:05) Ideas for school supply drives, prepping college students’ cars, and timing service appointments.
                                        • August Weekly Observances (00:07:37) Highlights National Management Training Week and its relevance to fall conference season and staff training.
                                        • Drive Sober or Get Pulled Over Campaign (00:08:24) Discusses the national safety campaign before Labor Day and ways shops can promote safe driving.
                                        • National Composites Week (00:09:28) Educational opportunity to discuss vehicle materials, composites, and new trends in automotive manufacturing.
                                        • National Aviation Week & Coast Guard Day (00:11:18) Ideas for local collaborations, celebrating aviation, Coast Guard, and sharing personal or community stories.
                                        • Stop on Red Week & School Zone Safety (00:14:23) Promoting back-to-school safety tips, school zone awareness, and safe driving reminders.
                                        • Sturgis Motorcycle Rally & International Clown Week (00:14:59) Mentions the Sturgis Rally and shares humorous stories about clowns, with ideas for lighthearted shop content.
                                        • August Days of the Month Overview (00:17:01) Notes that August has fewer auto-repair-relevant days, but highlights a few for creative marketing.
                                        • Worldwide Web Day (00:17:22) Encourages shops to promote their websites, run scavenger hunts, or highlight online content.
                                        • National Coast Guard Day & Purple Heart Day (00:18:02) Opportunities to honor military service members and veterans in the community.
                                        • International Coworking Day (00:18:33) Spotlights teamwork within the shop, highlighting staff collaboration and camaraderie.
                                        • National Nonprofit Day (00:18:54) Showcases shop involvement with local nonprofits and community engagement.
                                        • National Vlogging Day (00:19:05) Encourages shops to create and share video content, leveraging video for marketing.
                                        • National Delivery Driver Appreciation Day (00:19:28) Recognizes delivery drivers, both for parts and gig economy, with potential promotions or appreciation posts.
                                        • National Tug of War Day & Rock Paper Scissors Day (00:20:15) Fun team-building activities and social media content ideas for shop staff.
                                        • National Petroleum Day (00:21:12) Industry-relevant day to create engaging or educational content about petroleum and automotive services.
                                        • Back-to-School Car Care Campaigns (00:21:29) Ideas for car care packages, safety checks, and promotions tied to back-to-school season.
                                        • Hosts’ Favorite August Marketing Days (00:22:19) Brian and Caroline share which August days they’d choose for shop marketing, adding a personal touch.
                                        • Closing & Outro (00:23:13) Thanks to sponsors, encouragement to listen to other podcasts, and final sign-off.

                                        How To Get In Touch

                                        Join The Auto Repair Marketing Mastermind Group on Facebook

                                        Meet The Pros

                                        Follow SMP on Facebook

                                        Follow SMP on Instagram

                                        Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                        Email Us Podcast Questions or Topics

                                        ]]>                                        7421572d-40ac-41e8-9d72-2d7341225092Wed, 18 Jun 2025 00:15:00 -040023:44falsebonus                                        It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044]It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded at Vision Hi-Tech Training & Expo, Ben Dexter sheds light on a common issue: many shop owners are only scratching the surface of what their shop management systems can do. From underutilized tools to overlooked processes, this conversation uncovers the true value of role-based training, strategies for better customer communication, why profit should be seen as a healthy business goal, the impact of digital vehicle inspections (DVIs), why strong service advisors are essential, and the crucial role of inventory control in shop performance. Whether you’re a shop owner, service advisor, or team leader, this episode offers practical takeaways to help your business thrive. Ben Dexter, National Training Manager, NAPA TRACS. Find Ben's other episodes HERE Show Notes
                                        • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                        • Shop Management System Utilization (00:01:21)
                                        • Shop Owner Mindset and Growth (00:02:56)
                                        • Labor Matrix and Pay Structures (00:04:39)
                                        • Communication and Transparency (00:06:21)
                                        • Profitability and Professionalism (00:07:45)
                                        • Customer Experience Focus (00:08:36)
                                        • Inventory Control and Efficiency (00:09:30)
                                        • Inventory Management Best Practices (00:10:58)
                                        • Parts Stocking and Human Error (00:11:21)
                                        • Balancing Inventory Investment and Efficiency (00:13:07)
                                        • Service Counter and Customer Experience (00:15:41)
                                        • Workflow, Process, and Flowcharts (00:20:07)
                                        • Role-Based Training and SOPs (00:23:23)
                                        • AI and Shop Management (00:26:45)
                                        • Interview Process and Diagnostic Challenges (00:29:20)
                                        • Service Counter Accountability (00:31:56)
                                        • Breaking the Cycle and Seeking Help (00:34:17)

                                        Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                                ]]>                                        Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded at Vision Hi-Tech Training & Expo, Ben Dexter sheds light on a common issue: many shop owners are only scratching the surface of what their shop management systems can do. From underutilized tools to overlooked processes, this conversation uncovers the true value of role-based training, strategies for better customer communication, why profit should be seen as a healthy business goal, the impact of digital vehicle inspections (DVIs), why strong service advisors are essential, and the crucial role of inventory control in shop performance. Whether you’re a shop owner, service advisor, or team leader, this episode offers practical takeaways to help your business thrive. Ben Dexter, National Training Manager, NAPA TRACS. Find Ben's other episodes HERE Show Notes
                                        • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                        • Shop Management System Utilization (00:01:21)
                                        • Shop Owner Mindset and Growth (00:02:56)
                                        • Labor Matrix and Pay Structures (00:04:39)
                                        • Communication and Transparency (00:06:21)
                                        • Profitability and Professionalism (00:07:45)
                                        • Customer Experience Focus (00:08:36)
                                        • Inventory Control and Efficiency (00:09:30)
                                        • Inventory Management Best Practices (00:10:58)
                                        • Parts Stocking and Human Error (00:11:21)
                                        • Balancing Inventory Investment and Efficiency (00:13:07)
                                        • Service Counter and Customer Experience (00:15:41)
                                        • Workflow, Process, and Flowcharts (00:20:07)
                                        • Role-Based Training and SOPs (00:23:23)
                                        • AI and Shop Management (00:26:45)
                                        • Interview Process and Diagnostic Challenges (00:29:20)
                                        • Service Counter Accountability (00:31:56)
                                        • Breaking the Cycle and Seeking Help (00:34:17)

                                        Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                                ]]>                                        20417b40-e7d9-4bde-a4dd-cb08077293dbTue, 17 Jun 2025 00:15:00 -040036:29falsefull10441044                                        The Case for Employee Emails [E047] - Speak Up! Effective CommunicationThe Case for Employee Emails [E047] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                        Watch Full Video Episode

                                        Email-Seriously!

                                        In many business conversations the first correspondence is often by email and it is NOT going away anytime soon.

                                        While YES email in general has MANY problems there are still professionals who are more responsive to emails than texts or phone calls.

                                        We’ll be talking about email in terms of impressions, practicality, and interactions.

                                        I’ll lay a few ideas out and then we’ll discuss some best practices for team ownership so email correspondence doesn’t result in dropped balls.

                                        Today’s WOTD is: Eloquent

                                        We’ll define our word - after we hear a word from our sponsors who make this show possible!

                                        adjective: marked by forceful and fluent expression, an eloquent preacher: vividly or movingly expressive or revealing, an eloquent monument

                                        On Making an Impression:

                                        In the aftermarket - and countless other small businesses - it is very common to see email interaction with people using public domain email addresses.  This can be the casual:  .gmail.com / .icloud.com / .yahoo.com  | The older… @aol.com / @hotmail.com / @netscape.com.

                                        Or - what I will simply call “serious” emails - those that use their own custom domain names.

                                        While we ALL use some casual and older email suffix - I want to raise a few points to help you consider moving yourself or your organization to owning, maintaining, or providing your own email domain.

                                        There is just no denying the casual nature of the suffix, and it feels like an afterthought in business settings if you’re still relying on .gmail…

                                        Sending an email with a link from your shop?  Best if it is not from rando@gmail.com.

                                        If you’re networking, applying for a job, or running a transaction - a more “serious” email suffix does appear more professional, stands out, and builds trust.

                                        Is it a game changer?  Not always - but like any other feature of a business, it is a factor in how you are being perceived.

                                        Communication goes far beyond the words we use - and absolutely involves our outward appearances - even our digital appearance.  With most every inbox - before every subject -is the address the email is from.

                                        On the older suffixes, it’s commonly joked about, but there are strong assumptions that if you have an AOL email address today in 2025 - you most likely no long care that “you’ve got mail” and you probably won’t check it either.  Is it fair?  No maybe not - but I can speak from experience on this.  If you are working with a client using older emails like AOL - and you must email them - I’m a big fan of calling to let those individuals know to check their email… in most cases. If you’re offended by this and you use an AOL email - go ahead and send an email to speakup@craigoneill.net and… be sure to leave me your number!   

                                        In all seriousness - if we are engaging via email - it is almost always for a transaction or in some form of a professional capacity and less likely for personal correspondence…

                                        Which leads me to a best practice I’ve encouraged for nearly a decade.

                                        Create standardized company emails for EVERY employee.

                                        I came across a shop doing this just this morning. It is RARE to see this.

                                        EVERY employee in the shop that had a user in the system they all had an email address from the organization.

                                        Advisors and Techs!

                                        I’ve seen many shops that have communication specialists who are given a business email - but almost always the service specialists are using a generic email - often with some inappropriate names…

                                        Follow me on this.

                                        This goes well beyond appearance -staff that have a need to correspond with a vendor or partner are best to be doing so with an email that proves their employment.

                                        Why?

                                        Think about it.

                                        If you have individuals with their own emails functioning as established employees - do your vendors know when they are no longer employees? 

                                        Businesses that provide employees with emails have 100% control over that email being disabled if the employee is no longer with the business.

                                        In our ever increasingly technological field- this has ramifications on a wide variety of partnerships, tool access, and security credentials. 

                                        The sheer volume of applications and software platforms that you may need to manage logins with can be managed much easier if you know automatically - the email that they were granted access with.

                                        Which leads me to practicality:

                                        When I am working with people - they typically have to administrate users in some form.

                                        It is rare that a file is on hand with the proper contact records for an employee. 

                                        In a recent example - there were some decent human resource records - and the owner used those to start logins.  When the email verification (a necessary security measure today) went out - it was revealed that many of the people on the list no longer had access to the personal emails they had once upon a time provided to the organization.

                                        In all businesses - there is a need to communicate things to entire teams.

                                        While group texts can suffice - larger organizations cannot send mass texts out to employees.

                                        They can however email employees to addresses that the organization provides.  This is more secure - and more structured to go along with expectations.

                                        Working in software - all my team members are expected to receive and respond to emails, and high volumes of professional correspondence are done through that channel. 

                                        Professional emails can get cluttered - but the clutter is manageable.

                                        Personal emails are almost always cluttered - and important things can get buried far easier.

                                        The last thing I want you to consider is how our team manages inbound emails that are to a generic email.  I.e. Service@yourshop.com.

                                        I was recently at a shop that had an old computer still plugged in and running so they could still access the email on that computer. 

                                        I probed - and learned that the email application “Thunderbird” was logged in with the shop email - but no one knew the password or could access the password.  The shop had been sold and was under new ownership - and the owner didn’t remember the password either.

                                        I genuinely didn’t have a solution for them - but knew that they will soon be getting a new email.

                                        The thing is- I’ve struggled with this too.  In the late 90s through the 00’s - I was still doing a terrible job with emails.  It was a total afterthought - and it seemed like the passwords were always getting changed.  You know the feeling.  You get a phone call and someone says something like “I emailed you two weeks ago and never got a response.”

                                        This is no longer an option today - as people are all giddy over AI phone assistants that will answer questions after hours… missing an email was a moment that mattered.

                                        The problem at the root of these scenarios is that a bunch of people are owning one email.  You have heard it said - if everyone owns it, no one owns it?  Well this creates a real mess.

                                        The best practice out of this is simple.

                                        #1 - Create emails for all of your team members in your own domain.

                                        #2 - Create a workspace - i.e. google

                                        #3 - Create a group email - group emails are different than a user - for example - we have “Sales@autoflow.com - I see that email as well as many of our team members - 

                                        #4 - Make a standard policy for responses.  I.e. For us a Sales@autoflow.com email gets replied to by Chan - and he makes the reply to the sender and the group - so all members of the group know it’s been handled.  (or he’ll email the group and say he’s got it - and reach out directly to the individual)

                                        There are other ways to accomplish this - i.e. .icloud from Apple has simple domain custimizability- but I wouldn’t know about that due to my eagerness to avoid throwing money at apple.  Google isn’t much better -but it’s the devil I know!

                                        For myself - I purchased my domain from “Iwantmyname” - and chose to use that domain with Google Workspace.  The domain I use cost $20 a year.

                                        The users in workspace cost $14 per month.  (going up soon…)

                                        It’s NOT serious money.

                                        For an organization - it’s a small cost - and ought to be...]]>Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                        Watch Full Video Episode

                                        Email-Seriously!

                                        In many business conversations the first correspondence is often by email and it is NOT going away anytime soon.

                                        While YES email in general has MANY problems there are still professionals who are more responsive to emails than texts or phone calls.

                                        We’ll be talking about email in terms of impressions, practicality, and interactions.

                                        I’ll lay a few ideas out and then we’ll discuss some best practices for team ownership so email correspondence doesn’t result in dropped balls.

                                        Today’s WOTD is: Eloquent

                                        We’ll define our word - after we hear a word from our sponsors who make this show possible!

                                        adjective: marked by forceful and fluent expression, an eloquent preacher: vividly or movingly expressive or revealing, an eloquent monument

                                        On Making an Impression:

                                        In the aftermarket - and countless other small businesses - it is very common to see email interaction with people using public domain email addresses.  This can be the casual:  .gmail.com / .icloud.com / .yahoo.com  | The older… @aol.com / @hotmail.com / @netscape.com.

                                        Or - what I will simply call “serious” emails - those that use their own custom domain names.

                                        While we ALL use some casual and older email suffix - I want to raise a few points to help you consider moving yourself or your organization to owning, maintaining, or providing your own email domain.

                                        There is just no denying the casual nature of the suffix, and it feels like an afterthought in business settings if you’re still relying on .gmail…

                                        Sending an email with a link from your shop?  Best if it is not from rando@gmail.com.

                                        If you’re networking, applying for a job, or running a transaction - a more “serious” email suffix does appear more professional, stands out, and builds trust.

                                        Is it a game changer?  Not always - but like any other feature of a business, it is a factor in how you are being perceived.

                                        Communication goes far beyond the words we use - and absolutely involves our outward appearances - even our digital appearance.  With most every inbox - before every subject -is the address the email is from.

                                        On the older suffixes, it’s commonly joked about, but there are strong assumptions that if you have an AOL email address today in 2025 - you most likely no long care that “you’ve got mail” and you probably won’t check it either.  Is it fair?  No maybe not - but I can speak from experience on this.  If you are working with a client using older emails like AOL - and you must email them - I’m a big fan of calling to let those individuals know to check their email… in most cases. If you’re offended by this and you use an AOL email - go ahead and send an email to speakup@craigoneill.net and… be sure to leave me your number!   

                                        In all seriousness - if we are engaging via email - it is almost always for a transaction or in some form of a professional capacity and less likely for personal correspondence…

                                        Which leads me to a best practice I’ve encouraged for nearly a decade.

                                        Create standardized company emails for EVERY employee.

                                        I came across a shop doing this just this morning. It is RARE to see this.

                                        EVERY employee in the shop that had a user in the system they all had an email address from the organization.

                                        Advisors and Techs!

                                        I’ve seen many shops that have communication specialists who are given a business email - but almost always the service specialists are using a generic email - often with some inappropriate names…

                                        Follow me on this.

                                        This goes well beyond appearance -staff that have a need to correspond with a vendor or partner are best to be doing so with an email that proves their employment.

                                        Why?

                                        Think about it.

                                        If you have individuals with their own emails functioning as established employees - do your vendors know when they are no longer employees? 

                                        Businesses that provide employees with emails have 100% control over that email being disabled if the employee is no longer with the business.

                                        In our ever increasingly technological field- this has ramifications on a wide variety of partnerships, tool access, and security credentials. 

                                        The sheer volume of applications and software platforms that you may need to manage logins with can be managed much easier if you know automatically - the email that they were granted access with.

                                        Which leads me to practicality:

                                        When I am working with people - they typically have to administrate users in some form.

                                        It is rare that a file is on hand with the proper contact records for an employee. 

                                        In a recent example - there were some decent human resource records - and the owner used those to start logins.  When the email verification (a necessary security measure today) went out - it was revealed that many of the people on the list no longer had access to the personal emails they had once upon a time provided to the organization.

                                        In all businesses - there is a need to communicate things to entire teams.

                                        While group texts can suffice - larger organizations cannot send mass texts out to employees.

                                        They can however email employees to addresses that the organization provides.  This is more secure - and more structured to go along with expectations.

                                        Working in software - all my team members are expected to receive and respond to emails, and high volumes of professional correspondence are done through that channel. 

                                        Professional emails can get cluttered - but the clutter is manageable.

                                        Personal emails are almost always cluttered - and important things can get buried far easier.

                                        The last thing I want you to consider is how our team manages inbound emails that are to a generic email.  I.e. Service@yourshop.com.

                                        I was recently at a shop that had an old computer still plugged in and running so they could still access the email on that computer. 

                                        I probed - and learned that the email application “Thunderbird” was logged in with the shop email - but no one knew the password or could access the password.  The shop had been sold and was under new ownership - and the owner didn’t remember the password either.

                                        I genuinely didn’t have a solution for them - but knew that they will soon be getting a new email.

                                        The thing is- I’ve struggled with this too.  In the late 90s through the 00’s - I was still doing a terrible job with emails.  It was a total afterthought - and it seemed like the passwords were always getting changed.  You know the feeling.  You get a phone call and someone says something like “I emailed you two weeks ago and never got a response.”

                                        This is no longer an option today - as people are all giddy over AI phone assistants that will answer questions after hours… missing an email was a moment that mattered.

                                        The problem at the root of these scenarios is that a bunch of people are owning one email.  You have heard it said - if everyone owns it, no one owns it?  Well this creates a real mess.

                                        The best practice out of this is simple.

                                        #1 - Create emails for all of your team members in your own domain.

                                        #2 - Create a workspace - i.e. google

                                        #3 - Create a group email - group emails are different than a user - for example - we have “Sales@autoflow.com - I see that email as well as many of our team members - 

                                        #4 - Make a standard policy for responses.  I.e. For us a Sales@autoflow.com email gets replied to by Chan - and he makes the reply to the sender and the group - so all members of the group know it’s been handled.  (or he’ll email the group and say he’s got it - and reach out directly to the individual)

                                        There are other ways to accomplish this - i.e. .icloud from Apple has simple domain custimizability- but I wouldn’t know about that due to my eagerness to avoid throwing money at apple.  Google isn’t much better -but it’s the devil I know!

                                        For myself - I purchased my domain from “Iwantmyname” - and chose to use that domain with Google Workspace.  The domain I use cost $20 a year.

                                        The users in workspace cost $14 per month.  (going up soon…)

                                        It’s NOT serious money.

                                        For an organization - it’s a small cost - and ought to be recognized as a cost of doing business.

                                        - The workspace also comes with work calendars - internal chat - and a variety of other applications to keep your team in touch with each other and the people who you do business with.

                                        Something to add? Something you’re curious about?  Something you’d like to talk about?  - email me here:  speakup@craigoneill.net.

                                        We appreciate hearing from you on anything that helps - or suggestions on topics you’d like to hear us discuss on the show that will help you on YOUR communication journey!

                                        We appreciate hearing from you on anything that helps, or suggestions on topics you’d like to hear us discuss on the show that will help you on YOUR communication journey!

                                        Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                        The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                        AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                        AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                        Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                        In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                        Contact Information


                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                                        ]]>3dca0e65-c730-41f4-a5dd-e06a64583fa0Mon, 16 Jun 2025 00:15:00 -040026:38falsebonus                                        The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437]The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437]Thanks to our Partners, NAPA TRACS, and Today's Class

                                        Clint Dudley, Shade Tree Auto, Grimes, IA. Clint’s previous episodes HERE

                                        Dwayne Myers, Dynamic Automotive. Dwayne’s previous episodes HERE.

                                        Gene Morrill, Certified Automotive in Glendora. Gene’s previous episodes HERE

                                        Show Notes:

                                        • Watch Full Video Episode
                                        • Introduction & 10th Anniversary Kickoff (00:00:00)
                                        • Early Podcast Episodes & Guest Introductions (00:01:11)
                                        • Podcast’s Impact & R&D Philosophy (00:03:19)
                                        • Dwayne’s Journey & Business Growth (00:05:28)
                                        • Podcast as a Turning Point (00:06:36)
                                        • Clint’s Growth Story (00:08:10) C
                                        • Gene’s Reflections & Downsizing (00:10:06)
                                        • Family, Health, and Work-Life Balance (00:11:33)
                                        • Memorable Moments & Industry Changes (00:14:31)
                                        • Evolution of Podcast Formats (00:16:02)
                                        • COVID-19’s Impact on Business (00:21:09)
                                        • Transition from Technician to Business Owner (00:21:58)
                                        • The Value of Coaching & Peer Groups (00:22:52)
                                        • Coaching vs. Expert Help (00:25:59)
                                        • Learning from Other Industries (00:27:30)
                                        • Giving Back & Mentoring (00:28:48)
                                        • Industry Stats: Fuel, Wages, and Labor Rates (00:30:50)
                                        • Shop Owner Burnout & Value Pricing (00:34:50)
                                        • Business Education for Shop Owners (00:36:09)
                                        • Language Shift: The Rise of the Specialist (00:38:36)
                                        • Rising Costs & Labor Rate Realities (00:42:42)
                                        • Legacy of the Podcast: Making People Better (00:44:53)
                                        • Final Words & Takeaways (00:49:23)

                                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                                        • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                                        • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                                        • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                                        • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                        • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                                        • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                                        • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                                        • Follow on X: https://twitter.com/RResultsBiz
                                        • Visit the Website: https://remarkableresults.biz/
                                        • Join our Insider List: https://remarkableresults.biz/insider
                                        • All books mentioned on our podcasts: https://remarkableresults.biz/books
                                        • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                                        • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                                        • Special episode collections: https://remarkableresults.biz/collections
                                        • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                                        • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                                        • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                                        • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                                        • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                                        • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                                        • Speak Up! Effective Communication with Craig O'Neill: Develop...]]>Thanks to our Partners, NAPA TRACS, and Today's Class

                                          Clint Dudley, Shade Tree Auto, Grimes, IA. Clint’s previous episodes HERE

                                          Dwayne Myers, Dynamic Automotive. Dwayne’s previous episodes HERE.

                                          Gene Morrill, Certified Automotive in Glendora. Gene’s previous episodes HERE

                                          Show Notes:

                                          • Watch Full Video Episode
                                          • Introduction & 10th Anniversary Kickoff (00:00:00)
                                          • Early Podcast Episodes & Guest Introductions (00:01:11)
                                          • Podcast’s Impact & R&D Philosophy (00:03:19)
                                          • Dwayne’s Journey & Business Growth (00:05:28)
                                          • Podcast as a Turning Point (00:06:36)
                                          • Clint’s Growth Story (00:08:10) C
                                          • Gene’s Reflections & Downsizing (00:10:06)
                                          • Family, Health, and Work-Life Balance (00:11:33)
                                          • Memorable Moments & Industry Changes (00:14:31)
                                          • Evolution of Podcast Formats (00:16:02)
                                          • COVID-19’s Impact on Business (00:21:09)
                                          • Transition from Technician to Business Owner (00:21:58)
                                          • The Value of Coaching & Peer Groups (00:22:52)
                                          • Coaching vs. Expert Help (00:25:59)
                                          • Learning from Other Industries (00:27:30)
                                          • Giving Back & Mentoring (00:28:48)
                                          • Industry Stats: Fuel, Wages, and Labor Rates (00:30:50)
                                          • Shop Owner Burnout & Value Pricing (00:34:50)
                                          • Business Education for Shop Owners (00:36:09)
                                          • Language Shift: The Rise of the Specialist (00:38:36)
                                          • Rising Costs & Labor Rate Realities (00:42:42)
                                          • Legacy of the Podcast: Making People Better (00:44:53)
                                          • Final Words & Takeaways (00:49:23)

                                          Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                                          ]]>                                          daaf48e6-97c9-4024-a361-bd9cfcfe3c08Fri, 13 Jun 2025 14:00:00 -040055:15falsefull437437When and How to Plan (and Minimize) Your Taxes [E174] - Business By The NumbersWhen and How to Plan (and Minimize) Your Taxes [E174] - Business By The NumbersThanks to our partner Promotive

                                          Planning for taxes shouldn’t feel like rolling the dice. In this episode of Business by the Numbers, Hunt walks through how smart shop owners use real data, not hope, to forecast and manage their tax obligations all year long.

                                          • Why Q2 and Q3 are the real moneymakers for accurate tax forecasting
                                          • When it actually makes sense to buy that truck for the write-off
                                          • How and when to adjust your tax estimates (and why it matters)
                                          • The truth about retirement contributions as a tax strategy
                                          • Common mistakes shop owners make by skipping tax planning

                                          Thanks to our partner Promotive

                                          It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                          Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                          Visit us Online: www.paarmelis.com

                                          Email Hunt: podcast@paarmelis.com

                                          Text Paar Melis @ 301-307-5413

                                          Download a Copy of My Books Here:


                                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                          Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                          Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                          The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                          Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                          ]]>                                          Thanks to our partner Promotive

                                          Planning for taxes shouldn’t feel like rolling the dice. In this episode of Business by the Numbers, Hunt walks through how smart shop owners use real data, not hope, to forecast and manage their tax obligations all year long.

                                          • Why Q2 and Q3 are the real moneymakers for accurate tax forecasting
                                          • When it actually makes sense to buy that truck for the write-off
                                          • How and when to adjust your tax estimates (and why it matters)
                                          • The truth about retirement contributions as a tax strategy
                                          • Common mistakes shop owners make by skipping tax planning

                                          Thanks to our partner Promotive

                                          It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                          Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                          Visit us Online: www.paarmelis.com

                                          Email Hunt: podcast@paarmelis.com

                                          Text Paar Melis @ 301-307-5413

                                          Download a Copy of My Books Here:


                                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                          Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                          Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                          The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                          Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                          ]]>                                          f487348c-3280-4ac6-a9f7-d222978f7553Thu, 12 Jun 2025 00:15:00 -040025:53falsebonus                                          Creating Superfans with Brittany Hodak [E156] - The Auto Repair Marketing PodcastCreating Superfans with Brittany Hodak [E156] - The Auto Repair Marketing PodcastHave you ever met someone who just gets it, like, really understands what it takes to create a business people rave about? That’s exactly who Brittany Hodak is. And thanks to Kim Walker, who nailed it as the host of this episode of the Auto Repair Marketing Podcast, we get to hear Brittany drop insight after insight that every shop owner needs to hear.

                                          Kim sets the stage perfectly, bringing her passion and real-world experience into the conversation. The energy between her and Brittany is electric, and the value they deliver? Next level.

                                          Brittany breaks down what it means to turn your customers into superfans, not just repeat clients, but people who shout your name from the rooftops. And let me tell you, this isn’t fluffy theory. She gives real, actionable advice that hits home for our industry. From the power of storytelling to how to destroy customer apathy, this episode is packed with takeaways you can use.

                                          If you’re ready to stop being just another shop and start being the shop, this one’s your playbook. It’s about way more than fixing cars, it’s about building a brand, creating a connection, and delivering a customer experience that people can’t stop talking about.

                                          Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                          RepairPal.com/shops.

                                          Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com 

                                          Lagniappe (Books, Links, Other Podcasts, etc)

                                          • Brittany Hodak - website
                                          • Follow Brittany on Instagram and DM her “elevator” and she will send you her resource to help you identify areas in your shop where you can improve the customer experience
                                          • Follow Brittany on Instagram, Facebook, YouTube

                                          Show Notes with Timestamps

                                          • Introduction (00:00:01) Introduction to the podcast, episode number, and guest, Brittany Hudak.
                                          • Sponsor Acknowledgments (00:00:32) Thanking sponsors RepairPal and App Fueled, with brief sponsor messages.
                                          • Vision High Tech Expo Experience (00:01:09) Kim shares her excitement about hearing Brittany speak at Vision and the impact of her talk.
                                          • Brittany’s Background & Customer Experience Roots (00:02:08) Brittany discusses her background, her father’s influence, and her passion for customer experience.
                                          • Industry Event Attendance & Community (00:03:27) Discussion about the small percentage of the industry attending events and the value of community.
                                          • Brittany’s Book & Super Approach (00:04:30) Introduction of Brittany’s book "Creating Superfans" and the SUPER framework.
                                          • Shark Tank & Notable Clients (00:04:30) Brittany’s Shark Tank experience and work with high-profile clients like Dr. Pepper and Dolly Parton.
                                          • Dolly Parton Stories & Imagination Library (00:06:10) Brittany shares personal stories about working with Dolly Parton and the Imagination Library.
                                          • Branding & Audience Engagement (00:09:18) Kim discusses Brittany’s branding, engaging presentations, and the importance of thoughtful design.
                                          • Uranus Fudge Factory Marketing Example (00:11:15) Brittany recounts her visit to Uranus, Indiana, and its memorable marketing approach.
                                          • Overcoming Customer Apathy (00:12:58) Brittany explains apathy as the biggest threat to shops and how to combat it with unique experiences.
                                          • Learning from Other Industries (00:16:43): How auto shops can learn from remarkable experiences in other industries and tourist attractions.
                                          • Sponsor Messages (00:18:03) Additional sponsor messages for RepairPal and App Fueled.
                                          • SUPER Framework & Storytelling (00:20:09) Introduction to the SUPER framework, with emphasis on the importance of storytelling in branding.
                                          • Customer Experience & Chewy.com Story (00:24:57) Brittany shares her Chewy.com experience, highlighting the power of personalization and customer care.
                                          • Personalization & Memorable Touches (00:29:34) Examples of small gestures (like Hot Wheels cars) that create lasting customer loyalty.
                                          • Avoiding Common Mistakes in Creating Superfans (00:35:47) Mistakes companies make, such as lack of personalization and misuse of AI, and how to avoid them.
                                          • Final Thoughts & Resources (00:39:17) Brittany offers a free resource (slow elevator guide) and shares where to find her online.
                                          • Podcast Closing (00:40:50) Kim wraps up the episode, thanks Brittany, and provides information on where to find the podcast.

                                          How To Get In Touch

                                          Join The Auto Repair Marketing Mastermind Group on Facebook

                                          Meet The Pros

                                          Follow SMP on Facebook

                                          Follow SMP on Instagram

                                          Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                          Email Us Podcast Questions or Topics

                                          ]]>                                          Have you ever met someone who just gets it, like, really understands what it takes to create a business people rave about? That’s exactly who Brittany Hodak is. And thanks to Kim Walker, who nailed it as the host of this episode of the Auto Repair Marketing Podcast, we get to hear Brittany drop insight after insight that every shop owner needs to hear.

                                          Kim sets the stage perfectly, bringing her passion and real-world experience into the conversation. The energy between her and Brittany is electric, and the value they deliver? Next level.

                                          Brittany breaks down what it means to turn your customers into superfans, not just repeat clients, but people who shout your name from the rooftops. And let me tell you, this isn’t fluffy theory. She gives real, actionable advice that hits home for our industry. From the power of storytelling to how to destroy customer apathy, this episode is packed with takeaways you can use.

                                          If you’re ready to stop being just another shop and start being the shop, this one’s your playbook. It’s about way more than fixing cars, it’s about building a brand, creating a connection, and delivering a customer experience that people can’t stop talking about.

                                          Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                          RepairPal.com/shops.

                                          Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com 

                                          Lagniappe (Books, Links, Other Podcasts, etc)

                                          • Brittany Hodak - website
                                          • Follow Brittany on Instagram and DM her “elevator” and she will send you her resource to help you identify areas in your shop where you can improve the customer experience
                                          • Follow Brittany on Instagram, Facebook, YouTube

                                          Show Notes with Timestamps

                                          • Introduction (00:00:01) Introduction to the podcast, episode number, and guest, Brittany Hudak.
                                          • Sponsor Acknowledgments (00:00:32) Thanking sponsors RepairPal and App Fueled, with brief sponsor messages.
                                          • Vision High Tech Expo Experience (00:01:09) Kim shares her excitement about hearing Brittany speak at Vision and the impact of her talk.
                                          • Brittany’s Background & Customer Experience Roots (00:02:08) Brittany discusses her background, her father’s influence, and her passion for customer experience.
                                          • Industry Event Attendance & Community (00:03:27) Discussion about the small percentage of the industry attending events and the value of community.
                                          • Brittany’s Book & Super Approach (00:04:30) Introduction of Brittany’s book "Creating Superfans" and the SUPER framework.
                                          • Shark Tank & Notable Clients (00:04:30) Brittany’s Shark Tank experience and work with high-profile clients like Dr. Pepper and Dolly Parton.
                                          • Dolly Parton Stories & Imagination Library (00:06:10) Brittany shares personal stories about working with Dolly Parton and the Imagination Library.
                                          • Branding & Audience Engagement (00:09:18) Kim discusses Brittany’s branding, engaging presentations, and the importance of thoughtful design.
                                          • Uranus Fudge Factory Marketing Example (00:11:15) Brittany recounts her visit to Uranus, Indiana, and its memorable marketing approach.
                                          • Overcoming Customer Apathy (00:12:58) Brittany explains apathy as the biggest threat to shops and how to combat it with unique experiences.
                                          • Learning from Other Industries (00:16:43): How auto shops can learn from remarkable experiences in other industries and tourist attractions.
                                          • Sponsor Messages (00:18:03) Additional sponsor messages for RepairPal and App Fueled.
                                          • SUPER Framework & Storytelling (00:20:09) Introduction to the SUPER framework, with emphasis on the importance of storytelling in branding.
                                          • Customer Experience & Chewy.com Story (00:24:57) Brittany shares her Chewy.com experience, highlighting the power of personalization and customer care.
                                          • Personalization & Memorable Touches (00:29:34) Examples of small gestures (like Hot Wheels cars) that create lasting customer loyalty.
                                          • Avoiding Common Mistakes in Creating Superfans (00:35:47) Mistakes companies make, such as lack of personalization and misuse of AI, and how to avoid them.
                                          • Final Thoughts & Resources (00:39:17) Brittany offers a free resource (slow elevator guide) and shares where to find her online.
                                          • Podcast Closing (00:40:50) Kim wraps up the episode, thanks Brittany, and provides information on where to find the podcast.

                                          How To Get In Touch

                                          Join The Auto Repair Marketing Mastermind Group on Facebook

                                          Meet The Pros

                                          Follow SMP on Facebook

                                          Follow SMP on Instagram

                                          Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                          Email Us Podcast Questions or Topics

                                          ]]>                                          50c97f56-aeac-4f41-9aca-eddb59917531Wed, 11 Jun 2025 00:15:00 -040041:44falsebonus                                          Building Businesses and Believing in Better Days [RR 1043]Building Businesses and Believing in Better Days [RR 1043]Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded live at the Institute Summit 2025, explore what it truly means to stand out in today’s evolving automotive industry. Cecil Bullard covers major industry shifts, including electric and autonomous vehicles, the growing influence of private equity, and the increasing specialization of shops. Cecil also opens up about leadership, mentorship, and the personal habits that drive success, such as effective time management, the power of “mindless work,” and adapting communication styles using tools like the DISC profile. Packed with real-world advice on business planning, self-belief, and resilience, this episode is essential listening for industry professionals aiming to thrive and lead amidst ongoing change and innovation. Show Notes
                                          • Watch Full Video Episode
                                          • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                          • Introduction to the Episode (00:00:00)
                                          • Getting to Know Cecil Bullard (00:01:49)
                                          • Advice and Mentorship (00:04:49)
                                          • Industry Trends and Technology (00:05:19)
                                          • Specialization and Shop Survival (00:06:42)
                                          • Time Management and Productivity (00:08:05)
                                          • Stop Stopping: Overcoming Self-Limitation (00:09:56)
                                          • Personality Types and Communication (00:11:26)
                                          • Future of ADAS, EVs, and Specialty Shops (00:16:56)
                                          • Private Equity and Industry Consolidation (00:18:25)
                                          • Shop Valuation and Selling (00:20:53)
                                          • Planning for Succession and Exit (00:28:22)
                                          • Mentorship and Coaching (00:31:07)
                                          • Lessons to Younger Self (00:33:04)
                                          • Wealth, Security, and Time (00:34:10)
                                          • Career Path and Commitment (00:37:42)

                                          Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                                  ]]>                                          Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded live at the Institute Summit 2025, explore what it truly means to stand out in today’s evolving automotive industry. Cecil Bullard covers major industry shifts, including electric and autonomous vehicles, the growing influence of private equity, and the increasing specialization of shops. Cecil also opens up about leadership, mentorship, and the personal habits that drive success, such as effective time management, the power of “mindless work,” and adapting communication styles using tools like the DISC profile. Packed with real-world advice on business planning, self-belief, and resilience, this episode is essential listening for industry professionals aiming to thrive and lead amidst ongoing change and innovation. Show Notes
                                          • Watch Full Video Episode
                                          • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                          • Introduction to the Episode (00:00:00)
                                          • Getting to Know Cecil Bullard (00:01:49)
                                          • Advice and Mentorship (00:04:49)
                                          • Industry Trends and Technology (00:05:19)
                                          • Specialization and Shop Survival (00:06:42)
                                          • Time Management and Productivity (00:08:05)
                                          • Stop Stopping: Overcoming Self-Limitation (00:09:56)
                                          • Personality Types and Communication (00:11:26)
                                          • Future of ADAS, EVs, and Specialty Shops (00:16:56)
                                          • Private Equity and Industry Consolidation (00:18:25)
                                          • Shop Valuation and Selling (00:20:53)
                                          • Planning for Succession and Exit (00:28:22)
                                          • Mentorship and Coaching (00:31:07)
                                          • Lessons to Younger Self (00:33:04)
                                          • Wealth, Security, and Time (00:34:10)
                                          • Career Path and Commitment (00:37:42)

                                          Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                                  ]]>                                          803316ff-97e7-4aaa-8fee-3ba745d0a27aTue, 10 Jun 2025 00:15:00 -040038:49falsefull10431043                                          Pros and Cons of Greeting Clients at the Vehicle [E046] - Speak Up! Effective CommunicationPros and Cons of Greeting Clients at the Vehicle [E046] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                          Watch Full Video Episode

                                          The idea for this episode came from an inquiry originating with one of my colleagues.

                                          They had read an AI description of how a check-in process would work within a software platform, and he rightly reached out to me to check to see if the AI response was accurate.

                                          It was not accurate - it was pure fiction.

                                          It was worth probing why this was important, and this colleague was getting questions from shops more regularly about the ability to do a “walk out” or Curbside check-in or initial inspection when greeting customers at their vehicle.

                                          If this is something you or your team have been considering - I’m going to encourage you to hear me out, and I’m going to leave you with some important questions you can use to discuss if this is a good idea for your shop… or perhaps, determine it isn’t.

                                          Today’s WOTD is:

                                          Stringent

                                          adjective

                                          • Strict, precise, and exacting.

                                          “The process has some very stringent requirements.”

                                          I’m going to refer to any form of vehicle side check-in process as “curb-side” check-in for this conversation - but the idea for this form of greeting the customer at their vehicle comes in many permutations, few of them involve an actual curb.

                                          Many businesses feature some form of drive-up or drive-thru service.  Restaurants being one of them, but in our conversation, I’ll focus on vehicle-centric businesses, which I feel are common, and show us plenty about what works and what doesn’t.

                                          1.) Dealerships

                                          2.) Car Washes

                                          3.) Airport Car Rental Returns

                                          (No, I am not going to mention quick oil change lanes … not because it isn’t potentially relevant… but because I have never used a quick lube… really!)

                                          Most of the time I find myself having a conversation about curb-side checkins, one of my clients at Autoflow will have had a dealership experience of their own.  (There are many reasons independent shop owners visit our dealership friends… but the majority of the time it’s when they are confronted with a vehicle recall.)  It was a positive experience for them, and quite… nice!

                                          The dealer process begins with pulling into a large, bright, clean, well lit multilane drive up queue.  

                                          It can be impressive.  I’ve recently participated in one of these, and will explain more on my experience later.

                                          Why is this so common, and why is it so impressive?

                                          Think about the dealership service model.  (Which by the way - is expanding, as sales become more challenging, look for dealers to compete more aggressively for service work in today's market)

                                          Dealers thrive with a longstanding reputation of being the best place to bring a vehicle for training, tooling, and quality parts.

                                          You have a new vehicle that needs service, you take it to the source (for you, the place you bought it.)

                                          Your entry into the facility is as simple as pulling up to an automated door. 

                                          You enter, and it almost feels like your vehicle is on something of an assembly line.

                                          The vehicle is scanned, and you are greeted. The advisor has a tablet in hand - they confirm a few things, and then they usher you into a gorgeous waiting area, where you are quite sure you can survive in comfort, with enough food and drink to last several days.

                                          Next is the car washes:

                                          My son has managed a local car-wash, and this is one of the types that offers memberships, and has a relatively complicated screen based check in system if you don’t have a membership.

                                          Frequently, the staff are greeting customers and helping them through the screen prompts, and of course, at the tunnel you have the task of guiding people into the wash safely… boy do we hear stories about THAT!

                                          Lastly, I’ll mention Airport Car Rental Returns.

                                          Traveling a great deal in my present role, I’ve become quite familiar with the car rental scene, and in particular, returning the rentals.  It’s one of the only parts of the process that is almost always completely smooth.  Staff guide you to a spot, greet you, and ask how things went.  As you collect your things, they scan the car back, they remind you not to take the key, and they confirm you are all set, and point you to the terminal at the airport.

                                          OK - I’ve described three very different scenes.

                                          Now let me ask you a question.

                                          Which of those three scenes do you think will most consistently generate the best conversations?  The dealer lane?  The Car Wash?  Or the Car Rental Return?

                                          Let me tell you from my experience… it’s the Car Rental Return!!!

                                          Before you disagree with me or say “Well Craig… that’s a CHECK OUT, not a CHECK IN…”

                                          That..

                                          Is part of my reason for building into this topic this way, and starting with that question.

                                          Conversation is not important to all customers, but for me, it is an absolutely critical part of building rapport, getting to know the client, and making sure they feel great about coming back again.

                                          Let me ask another question:  What are most interactions like in the dealer lane?

                                          For me, they are always rushed.  When you are in a place that feels like an assembly line, the last thing people like me want to do… is hold it up.  Maybe that’s me.  And my wife. We walk FASTER when we are in a crosswalk and traffic is waiting.  That’s our personality, (We both tend to be people pleasers who avoid conflict)  But the truth is this - I do NOT want to make people upset by doing something wrong in a system I am not familiar with. 

                                          In the dealer pull in - I feel rushed. 

                                          But that is somewhat beside the point.

                                          In this environment, what is our dear dealer advisor focused on?

                                          The device in their hand and the prompts on the screen.

                                          Any attempt on my part to engage in conversation is stop-start.

                                          Next Question then:  What are you hoping to improve by greeting people on the vehicle side?

                                          Seriously.  Another question. 

                                          Is it for improving your process, or is it for improving the guest experience?

                                          Is your guest experience improved by you being present at their vehicle, tablet in hand?

                                          Consider those a moment - but let's consider the Car Wash next.

                                          My family shop enjoyed having a car wash two doors down the street.

                                          They had people out there with a stack of cash for change, and a bar of soap to write on the window the level of wash you selected.  They were great.

                                          Today, tablets dominate the scene, and the interface from the new car-wash chain (which also bought up the car wash near our family shop) is a complicated one, which frequently entices you to join as a member.  

                                          My son working as a manager became very aware that the car wash prompts on the screen were too complicated, and he consistently became a lead salesman for the memberships because he learned to engage clients warmly and help them.  He skillfully greets people in an affirming way - and succinctly guides them to any deals that benefited them, and by being affable earned tips regularly..  But he is something of an anomaly, as the checkin flow of a car-wash is designed for efficiency and moving as many cars through as tight as possible. 

                                          It’s a convenience business - not very conversational - and rarely relational.  

                                          So here - Tablets and Screens actually DO seem to slow the customers down - and WOW it gets frustrating when you have more people behind you.  

                                          A question:  Is it safe for staff to be around a vehicle being operated by clients? 

                                          When you are on foot around vehicles operated by members of the general public - my friends… you MUST be on guard. 

                                          My sincere and strong advice if you are considering greeting people at their vehicles - train your team on a plethora of best practices to stay safe and verify vehicles are in park, off, or whatever.  The general public is prone to grave error in operating vehicles when they are in an unfamiliar setting and doubly so if they feel anxious due to perceived pressures.

                                          The stories of mishaps from the car-wash have been entertaining some days, but severely worrisome on others.

                                          Let's tie this in with some observations that curb the effectiveness of curbside check-ins.

                                          Most shops are not trained for relational interactions. And curbside check-in has a digital context that puts the focus on the vehicle, not the person.  THIS HAPPENS AT THE COUNTER TOO!!  Put a tablet in someone's hands, though, and it becomes more transactional, and screen prompts are often too stringent.  If a client starts talking about symptoms, and the advisor is still on a prompt where they are looking to enter something like mileage, they are not listening, and most likely missing key details or requiring our customer to repeat themselves when they properly recognize our compromised attention.

                                          The primary reason most shops are attracted to the curb-side is to reduce steps. 

                                          Since advisors are often asked to get proper vehicle plates and VINS- they need to be at the car anyway, so this combines tasks.  Implemented poorly, this feels like a quantity focus - not quality focus.  

                                          3.)  Environments are not always...]]>Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                          Watch Full Video Episode

                                          The idea for this episode came from an inquiry originating with one of my colleagues.

                                          They had read an AI description of how a check-in process would work within a software platform, and he rightly reached out to me to check to see if the AI response was accurate.

                                          It was not accurate - it was pure fiction.

                                          It was worth probing why this was important, and this colleague was getting questions from shops more regularly about the ability to do a “walk out” or Curbside check-in or initial inspection when greeting customers at their vehicle.

                                          If this is something you or your team have been considering - I’m going to encourage you to hear me out, and I’m going to leave you with some important questions you can use to discuss if this is a good idea for your shop… or perhaps, determine it isn’t.

                                          Today’s WOTD is:

                                          Stringent

                                          adjective

                                          • Strict, precise, and exacting.

                                          “The process has some very stringent requirements.”

                                          I’m going to refer to any form of vehicle side check-in process as “curb-side” check-in for this conversation - but the idea for this form of greeting the customer at their vehicle comes in many permutations, few of them involve an actual curb.

                                          Many businesses feature some form of drive-up or drive-thru service.  Restaurants being one of them, but in our conversation, I’ll focus on vehicle-centric businesses, which I feel are common, and show us plenty about what works and what doesn’t.

                                          1.) Dealerships

                                          2.) Car Washes

                                          3.) Airport Car Rental Returns

                                          (No, I am not going to mention quick oil change lanes … not because it isn’t potentially relevant… but because I have never used a quick lube… really!)

                                          Most of the time I find myself having a conversation about curb-side checkins, one of my clients at Autoflow will have had a dealership experience of their own.  (There are many reasons independent shop owners visit our dealership friends… but the majority of the time it’s when they are confronted with a vehicle recall.)  It was a positive experience for them, and quite… nice!

                                          The dealer process begins with pulling into a large, bright, clean, well lit multilane drive up queue.  

                                          It can be impressive.  I’ve recently participated in one of these, and will explain more on my experience later.

                                          Why is this so common, and why is it so impressive?

                                          Think about the dealership service model.  (Which by the way - is expanding, as sales become more challenging, look for dealers to compete more aggressively for service work in today's market)

                                          Dealers thrive with a longstanding reputation of being the best place to bring a vehicle for training, tooling, and quality parts.

                                          You have a new vehicle that needs service, you take it to the source (for you, the place you bought it.)

                                          Your entry into the facility is as simple as pulling up to an automated door. 

                                          You enter, and it almost feels like your vehicle is on something of an assembly line.

                                          The vehicle is scanned, and you are greeted. The advisor has a tablet in hand - they confirm a few things, and then they usher you into a gorgeous waiting area, where you are quite sure you can survive in comfort, with enough food and drink to last several days.

                                          Next is the car washes:

                                          My son has managed a local car-wash, and this is one of the types that offers memberships, and has a relatively complicated screen based check in system if you don’t have a membership.

                                          Frequently, the staff are greeting customers and helping them through the screen prompts, and of course, at the tunnel you have the task of guiding people into the wash safely… boy do we hear stories about THAT!

                                          Lastly, I’ll mention Airport Car Rental Returns.

                                          Traveling a great deal in my present role, I’ve become quite familiar with the car rental scene, and in particular, returning the rentals.  It’s one of the only parts of the process that is almost always completely smooth.  Staff guide you to a spot, greet you, and ask how things went.  As you collect your things, they scan the car back, they remind you not to take the key, and they confirm you are all set, and point you to the terminal at the airport.

                                          OK - I’ve described three very different scenes.

                                          Now let me ask you a question.

                                          Which of those three scenes do you think will most consistently generate the best conversations?  The dealer lane?  The Car Wash?  Or the Car Rental Return?

                                          Let me tell you from my experience… it’s the Car Rental Return!!!

                                          Before you disagree with me or say “Well Craig… that’s a CHECK OUT, not a CHECK IN…”

                                          That..

                                          Is part of my reason for building into this topic this way, and starting with that question.

                                          Conversation is not important to all customers, but for me, it is an absolutely critical part of building rapport, getting to know the client, and making sure they feel great about coming back again.

                                          Let me ask another question:  What are most interactions like in the dealer lane?

                                          For me, they are always rushed.  When you are in a place that feels like an assembly line, the last thing people like me want to do… is hold it up.  Maybe that’s me.  And my wife. We walk FASTER when we are in a crosswalk and traffic is waiting.  That’s our personality, (We both tend to be people pleasers who avoid conflict)  But the truth is this - I do NOT want to make people upset by doing something wrong in a system I am not familiar with. 

                                          In the dealer pull in - I feel rushed. 

                                          But that is somewhat beside the point.

                                          In this environment, what is our dear dealer advisor focused on?

                                          The device in their hand and the prompts on the screen.

                                          Any attempt on my part to engage in conversation is stop-start.

                                          Next Question then:  What are you hoping to improve by greeting people on the vehicle side?

                                          Seriously.  Another question. 

                                          Is it for improving your process, or is it for improving the guest experience?

                                          Is your guest experience improved by you being present at their vehicle, tablet in hand?

                                          Consider those a moment - but let's consider the Car Wash next.

                                          My family shop enjoyed having a car wash two doors down the street.

                                          They had people out there with a stack of cash for change, and a bar of soap to write on the window the level of wash you selected.  They were great.

                                          Today, tablets dominate the scene, and the interface from the new car-wash chain (which also bought up the car wash near our family shop) is a complicated one, which frequently entices you to join as a member.  

                                          My son working as a manager became very aware that the car wash prompts on the screen were too complicated, and he consistently became a lead salesman for the memberships because he learned to engage clients warmly and help them.  He skillfully greets people in an affirming way - and succinctly guides them to any deals that benefited them, and by being affable earned tips regularly..  But he is something of an anomaly, as the checkin flow of a car-wash is designed for efficiency and moving as many cars through as tight as possible. 

                                          It’s a convenience business - not very conversational - and rarely relational.  

                                          So here - Tablets and Screens actually DO seem to slow the customers down - and WOW it gets frustrating when you have more people behind you.  

                                          A question:  Is it safe for staff to be around a vehicle being operated by clients? 

                                          When you are on foot around vehicles operated by members of the general public - my friends… you MUST be on guard. 

                                          My sincere and strong advice if you are considering greeting people at their vehicles - train your team on a plethora of best practices to stay safe and verify vehicles are in park, off, or whatever.  The general public is prone to grave error in operating vehicles when they are in an unfamiliar setting and doubly so if they feel anxious due to perceived pressures.

                                          The stories of mishaps from the car-wash have been entertaining some days, but severely worrisome on others.

                                          Let's tie this in with some observations that curb the effectiveness of curbside check-ins.

                                          Most shops are not trained for relational interactions. And curbside check-in has a digital context that puts the focus on the vehicle, not the person.  THIS HAPPENS AT THE COUNTER TOO!!  Put a tablet in someone's hands, though, and it becomes more transactional, and screen prompts are often too stringent.  If a client starts talking about symptoms, and the advisor is still on a prompt where they are looking to enter something like mileage, they are not listening, and most likely missing key details or requiring our customer to repeat themselves when they properly recognize our compromised attention.

                                          The primary reason most shops are attracted to the curb-side is to reduce steps. 

                                          Since advisors are often asked to get proper vehicle plates and VINS- they need to be at the car anyway, so this combines tasks.  Implemented poorly, this feels like a quantity focus - not quality focus.  

                                          3.)  Environments are not always favorable to this.  Remember, it is impressive in dealerships because of the place itself, not so much the process.

                                          Most independent shops have not the budget or the land area to create large pull in bays that are have no lifts, and no productive capabilities.  Thus you are typically outdoors if you are doing curb side - which half the year in Michigan is too cold, and the other half is hot and humid.  Either extreme will leave you eager to carry your conversation in a more controlled environment.

                                          Those are a lot of cons.

                                          What about the pros?

                                          My opinion is just that - my opinion.  But I caution making major investments or changes aimed at the curbside without clearly identifying what your purpose is behind it.

                                          I’ve tried many times in my career, way before technology ever offered purported solutions, to achieve a check-in process that was more personal and undocked from the counter.  All my efforts resulted in more double entries, slower detail gathering, and less fluid conversations.

                                          In conclusion, I want you to think about the Car Rental Return - and why I’ve seen more genuinely warm conversations (in short time frames) there.

                                          1.)  The transactional stuff is done already.

                                          2.)  Natural curiosity generates questions

                                          They never even mind when I walk around the car documenting the condition for MY protection.

                                          I usually feel really good walking away from the car…

                                          Unless it’s to a shuttle bus that is needed to get me to the terminal..  Oh man, do I like the airports that have the rental facilities attached!

                                          Something to add? Something you’re curious about?  Something you’d like to talk about?  - email me here:  speakup@craigoneill.net.  I’d love to hear if your shop has been successful with curb-side check-ins (or checkouts!) And tell me if you call it curb-side or something else, for that matter!

                                          We appreciate hearing from you on anything that helps, or suggestions on topics you’d like to hear us discuss on the show that will help you on YOUR communication journey!

                                          Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                          The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                          AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                          AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                          Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                          In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                          Contact Information


                                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                                          ]]>4c61ed81-54fb-4390-b62a-8b3cf2ec2f74Mon, 09 Jun 2025 00:15:00 -040035:15falsebonus                                          Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436]Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436]Thanks to our Partners, NAPA TRACS, and Today's Class

                                          Matt Crumpton, Director of Program Development, NAPA Auto Care

                                          Robin Cowie, Creative Technologist AI, VR, AR, content Producer/Director. https://skillmaker.ai/

                                          Daryll Caughron, NAPA Autotech Training

                                          Jim Przybylski, NAPA Autotech Training

                                          Show Notes:

                                          • Watch Full Video Episode
                                          • https://napaautotechxccelerator.com/
                                          • Robin Crowley's Background (00:01:30)
                                          • Virtual and Augmented Reality Experiences (00:03:53)
                                          • Partnership Development (00:05:09)
                                          • Industry Challenges (00:07:00)
                                          • Accelerated Training Concept (00:08:22)
                                          • Recruitment and Apprenticeship Programs (00:09:40)
                                          • Assessment in Training (00:10:13)
                                          • Importance of Skill Assessments (00:15:37)
                                          • Immersive Learning Experience (00:16:42)
                                          • Gamification in Training (00:17:34)
                                          • Phygital Learning Concept (00:18:38)
                                          • Certification and Progress Tracking (00:19:43)
                                          • Technician Skill Refreshers (00:23:00)
                                          • Feedback from Auto Care Council (00:24:17)
                                          • Tech Assist Overview (00:25:07)
                                          • Efficiency and Workflow Improvement (00:27:24)
                                          • Tech Support Integration (00:28:35)
                                          • Structured Data Utilization (00:31:01)
                                          • Dad’s Influence on Learning (00:32:10).
                                          • Program Launch Details (00:34:27)
                                          • Target Launch Timeline (00:37:23)
                                          • Continuous Improvement (00:40:05)
                                          • Industry Challenges and Opportunities (00:42:27)
                                          • Integration with Robotics (00:43:58)

                                          Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                                          • The Aftermarket Radio Network: https://aftermarketradionetwork.com
                                          • Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
                                          • Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
                                          • Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
                                          • Subscribe on YouTube: https://www.youtube.com/carmcapriotto
                                          • Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
                                          • Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
                                          • Follow on X: https://twitter.com/RResultsBiz
                                          • Visit the Website: https://remarkableresults.biz/
                                          • Join our Insider List: https://remarkableresults.biz/insider
                                          • All books mentioned on our podcasts: https://remarkableresults.biz/books
                                          • Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
                                          • Buy Me a Coffee: https://www.buymeacoffee.com/carm
                                          • Special episode collections: https://remarkableresults.biz/collections
                                          • The Aftermarket Radio Network: https://aftermarketradionetwork.com/
                                          • Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
                                          • Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
                                          • Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
                                          • The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
                                          • The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
                                          • Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. Thanks to our Partners, NAPA TRACS, and Today's Class

                                            Matt Crumpton, Director of Program Development, NAPA Auto Care

                                            Robin Cowie, Creative Technologist AI, VR, AR, content Producer/Director. https://skillmaker.ai/

                                            Daryll Caughron, NAPA Autotech Training

                                            Jim Przybylski, NAPA Autotech Training

                                            Show Notes:

                                            • Watch Full Video Episode
                                            • https://napaautotechxccelerator.com/
                                            • Robin Crowley's Background (00:01:30)
                                            • Virtual and Augmented Reality Experiences (00:03:53)
                                            • Partnership Development (00:05:09)
                                            • Industry Challenges (00:07:00)
                                            • Accelerated Training Concept (00:08:22)
                                            • Recruitment and Apprenticeship Programs (00:09:40)
                                            • Assessment in Training (00:10:13)
                                            • Importance of Skill Assessments (00:15:37)
                                            • Immersive Learning Experience (00:16:42)
                                            • Gamification in Training (00:17:34)
                                            • Phygital Learning Concept (00:18:38)
                                            • Certification and Progress Tracking (00:19:43)
                                            • Technician Skill Refreshers (00:23:00)
                                            • Feedback from Auto Care Council (00:24:17)
                                            • Tech Assist Overview (00:25:07)
                                            • Efficiency and Workflow Improvement (00:27:24)
                                            • Tech Support Integration (00:28:35)
                                            • Structured Data Utilization (00:31:01)
                                            • Dad’s Influence on Learning (00:32:10).
                                            • Program Launch Details (00:34:27)
                                            • Target Launch Timeline (00:37:23)
                                            • Continuous Improvement (00:40:05)
                                            • Industry Challenges and Opportunities (00:42:27)
                                            • Integration with Robotics (00:43:58)

                                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast:
                                            ]]>2c394ab3-127a-46b6-96c7-20655e3c2fc7Fri, 06 Jun 2025 14:00:00 -040045:58falsefull436436Should I Create a New Entity For That? [E173] - Business By The NumbersShould I Create a New Entity For That? [E173] - Business By The NumbersThanks to our partner Promotive

                                            Expanding your auto repair business is an exciting venture, but it brings forth critical decisions, especially regarding entity formation. In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis and Associates, delves into the complexities of creating a new entity for your business expansion.

                                            Key Topics Covered:

                                            • Ownership Implications: Understanding how different ownership structures affect your decision to form a new entity.
                                            • Legal Considerations: Evaluating the legal protections and liabilities associated with separate entities.
                                            • Tax Implications: Analyzing the tax benefits or drawbacks of establishing a new entity.
                                            • Operational Costs: Assessing the administrative and financial costs involved in managing multiple entities.
                                            • Strategic Decision Making: Guidance on making informed choices tailored to your business's unique circumstances.

                                            Thanks to our partner Promotive

                                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                            Visit us Online: www.paarmelis.com

                                            Email Hunt: podcast@paarmelis.com

                                            Text Paar Melis @ 301-307-5413

                                            Download a Copy of My Books Here:


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                            ]]>                                            Thanks to our partner Promotive

                                            Expanding your auto repair business is an exciting venture, but it brings forth critical decisions, especially regarding entity formation. In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis and Associates, delves into the complexities of creating a new entity for your business expansion.

                                            Key Topics Covered:

                                            • Ownership Implications: Understanding how different ownership structures affect your decision to form a new entity.
                                            • Legal Considerations: Evaluating the legal protections and liabilities associated with separate entities.
                                            • Tax Implications: Analyzing the tax benefits or drawbacks of establishing a new entity.
                                            • Operational Costs: Assessing the administrative and financial costs involved in managing multiple entities.
                                            • Strategic Decision Making: Guidance on making informed choices tailored to your business's unique circumstances.

                                            Thanks to our partner Promotive

                                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                            Visit us Online: www.paarmelis.com

                                            Email Hunt: podcast@paarmelis.com

                                            Text Paar Melis @ 301-307-5413

                                            Download a Copy of My Books Here:


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                            ]]>                                            7c213ab3-b6de-4d49-8a71-8a3c106d008fThu, 05 Jun 2025 00:15:00 -040026:04falsebonus                                            Ubuntu: "I Succeed Because You Succeed." [E188] - Automotive Field TheoryUbuntu: "I Succeed Because You Succeed." [E188] - Automotive Field TheoryThanks to our Partner, NAPA Autotech Training

                                            Key Takeaways:

                                            Ubuntu – What It Means

                                            • Ubuntu is an African philosophy that translates to "I am because we are."
                                            • It emphasizes collective success: "I succeed because you succeed."
                                            • Matt discovered the concept through a documentary on the Boston Celtics.

                                            Lessons from the Boston Celtics

                                            • The Celtics’ success was built on teamwork, sacrifice, and shared goals.
                                            • The "Big Three" (Paul Pierce, Kevin Garnett, Ray Allen) were asked by Coach Doc Rivers: "What are you willing to give up to win?"
                                            • Unlike professional athletes, most employees don’t have financial security, making true teamwork harder to achieve.

                                            Applying Ubuntu in the Auto Repair Industry

                                            • Success in a shop depends on collaboration, not just individual performance.
                                            • Leaders must foster a culture where employees support each other’s growth.
                                            • Challenges:
                                            • Money can distort priorities—owners and employees must trust that success will be shared.
                                            • Transparency is key—profits should lead to better pay, equipment, and shop improvements.

                                            The Risk of Greed & Lack of Accountability

                                            • Some owners struggle to share profits even when business improves.
                                            • Employees may also lose integrity if incentives aren’t aligned with teamwork.
                                            • Solution: Clear structures (bonuses, profit-sharing) that reward collective effort.

                                            Building a Winning Shop Culture

                                            • Invest in team development—better tools, training, and processes.
                                            • Encourage knowledge-sharing instead of hoarding skills.
                                            • Success isn’t zero-sum—multiple shops can thrive without undercutting each other.

                                            Actionable Insights:

                                            For Owners/Managers:

                                            • Back up "team-first" talk with real profit-sharing and shop improvements.
                                            • Show employees how their sacrifices lead to shared rewards.

                                            For Technicians/Advisors:

                                            • Support colleagues—helping others succeed lifts the whole shop.
                                            • Push for transparency if incentives feel unbalanced.

                                            For Everyone:

                                            • Watch sports documentaries (like the Celtics’ story) for leadership lessons.
                                            • Adopt Ubuntu: "I am better because we are better."

                                            Listener Q&A Submission: Have a question for Matt? Email: MattFanslowPodcast@gmail.com

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                            ]]>                                            Thanks to our Partner, NAPA Autotech Training

                                            Key Takeaways:

                                            Ubuntu – What It Means

                                            • Ubuntu is an African philosophy that translates to "I am because we are."
                                            • It emphasizes collective success: "I succeed because you succeed."
                                            • Matt discovered the concept through a documentary on the Boston Celtics.

                                            Lessons from the Boston Celtics

                                            • The Celtics’ success was built on teamwork, sacrifice, and shared goals.
                                            • The "Big Three" (Paul Pierce, Kevin Garnett, Ray Allen) were asked by Coach Doc Rivers: "What are you willing to give up to win?"
                                            • Unlike professional athletes, most employees don’t have financial security, making true teamwork harder to achieve.

                                            Applying Ubuntu in the Auto Repair Industry

                                            • Success in a shop depends on collaboration, not just individual performance.
                                            • Leaders must foster a culture where employees support each other’s growth.
                                            • Challenges:
                                            • Money can distort priorities—owners and employees must trust that success will be shared.
                                            • Transparency is key—profits should lead to better pay, equipment, and shop improvements.

                                            The Risk of Greed & Lack of Accountability

                                            • Some owners struggle to share profits even when business improves.
                                            • Employees may also lose integrity if incentives aren’t aligned with teamwork.
                                            • Solution: Clear structures (bonuses, profit-sharing) that reward collective effort.

                                            Building a Winning Shop Culture

                                            • Invest in team development—better tools, training, and processes.
                                            • Encourage knowledge-sharing instead of hoarding skills.
                                            • Success isn’t zero-sum—multiple shops can thrive without undercutting each other.

                                            Actionable Insights:

                                            For Owners/Managers:

                                            • Back up "team-first" talk with real profit-sharing and shop improvements.
                                            • Show employees how their sacrifices lead to shared rewards.

                                            For Technicians/Advisors:

                                            • Support colleagues—helping others succeed lifts the whole shop.
                                            • Push for transparency if incentives feel unbalanced.

                                            For Everyone:

                                            • Watch sports documentaries (like the Celtics’ story) for leadership lessons.
                                            • Adopt Ubuntu: "I am better because we are better."

                                            Listener Q&A Submission: Have a question for Matt? Email: MattFanslowPodcast@gmail.com

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                            ]]>                                            f072adb7-70c9-4826-8e50-206f1d27db7dWed, 04 Jun 2025 00:15:00 -040023:14falsebonus                                            Creating Amazing Customer Experiences [E155] - The Auto Repair Marketing PodcastCreating Amazing Customer Experiences [E155] - The Auto Repair Marketing PodcastWant a real marketing plan that doesn’t live in your head or on a bunch of sticky notes?

                                            There’s something powerful about experiencing world-class customer service firsthand and then turning around and asking, “How can I bring this level of intentionality into my shop?” That’s exactly what happened when Brian and Kim Walker took a dream trip to the British Virgin Islands with close friends. What started as a much-needed vacation quickly turned into a masterclass in customer experience, delivered by locals who clearly understood the value of creating moments worth remembering.

                                            From the high-energy, fully branded Sweet Ice Willie who made them feel like family, to a rum-slinging boat captain with a loyal dog and a serious social media game, to a beach bar owner who somehow remembered names hours later in a crowd of 100 each story is a reminder that it’s not always the fanciest place that leaves the biggest impact. It’s the people. The vibe. The way you're made to feel.

                                            This isn’t just vacation talk, it’s packed with real-life takeaways for shop owners who want to stand out in a sea of sameness. You’ll laugh, you’ll probably want to book a trip, but more importantly, you’ll walk away inspired to examine every touchpoint of your customer journey. Because at the end of the day, the experience is the marketing.

                                            Thank you to our friends at RepairPal for providing you with this episode. RepairPal’s Certified Network of shops is trusted by millions of customers each month. Learn more at

                                            RepairPal.com/shops.

                                            Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your customer loyalty app. Visit Appfueled.com

                                            Lagniappe (Books, Links, Other Podcasts, etc)

                                            Buy Back Your Time

                                            Sweet Ice Willie Taxi & Tours 

                                            Rum Runner BVI

                                            Plan with the Pros

                                            Show Notes with Timestamps

                                            • Introduction to the Podcast (00:00:01) The hosts welcome listeners to the Auto Repair Marketing Podcast.
                                            • Vacation Overview (00:01:05) Brian and Kim share their dream vacation in the British Virgin Islands with friends.
                                            • Perception of Vacation Costs (00:01:33) Brian discusses misconceptions about the affordability of chartering a catamaran compared to other vacations.
                                            • Customer Experience as Marketing (00:02:08) The hosts emphasize that customer experience is a crucial aspect of marketing for businesses.
                                            • YouTube Inspiration (00:03:38) Brian shares his YouTube discovery of "The Wandering Hillbilly" and his recommendations for the trip.
                                            • Sweet Ice Willy Introduction (00:04:25) The hosts discuss their anticipation of meeting Sweet Ice Willy based on recommendations.
                                            • Arrival of Sweet Ice Willy (00:05:20) Kim describes the energetic and unique arrival of Sweet Ice Willy in his custom truck.
                                            • Sweet Ice Willy's Branding (00:06:13) The hosts highlight Sweet Ice Willy's effective branding and his engaging personality.
                                            • Customer Experience with Sweet Ice Willy (00:07:32) They recount their enjoyable ride with Sweet Ice Willy, filled with music and local insights.
                                            • Social Media Presence (00:08:41) Discussion about Sweet Ice Willy's strong social media presence and marketing strategies.
                                            • Hog Heaven Restaurant Experience (00:09:29) The hosts mention their visit to Hog Heaven, where Sweet Ice Willy promoted his merchandise.
                                            • Expansion of Sweet Ice Willy’s Business (00:10:12) They note Sweet Ice Willy's successful business expansion with multiple trucks.
                                            • Tipsy Bar Experience (00:11:17) The hosts describe their experience at Tipsy Bar, highlighting Ann's entrepreneurial spirit and atmosphere.
                                            • Personalized Service at Tipsy Bar (00:12:36) Kim shares how Ann remembered Brian's name, showcasing exceptional customer service.
                                            • Recognition by Rinaldo (00:13:43) They recount another instance of personalized service from Rinaldo at Sydney's Peace and Love.
                                            • Connection and Community Feel (00:14:41) The hosts reflect on the warm, family-like atmosphere created by local businesses during their trip.
                                            • RepairPal's Pricing Insights (00:14:58) Discusses the importance of transparent pricing and how RepairPal helps build trust with consumers.
                                            • App Fueled Customer Loyalty (00:15:51) Highlights the benefits of a custom loyalty app for auto service shops to enhance customer retention.
                                            • Problem Solving in Paradise (00:16:59) Kim shares insights on local businesses creatively solving problems while providing unique experiences.
                                            • The Rum Runner Experience (00:17:31) Describes a memorable encounter with a local boat vendor serving drinks, emphasizing the joy of the experience.
                                            • Willingness to Pay for Experience (00:19:05) Discusses how customers often prioritize experiences over costs during their vacation.
                                            • Local Business Adaptability (00:20:05) Shares examples of locals providing services like trash collection and food delivery to thrive in tourism.
                                            • The Importance of Positive Interactions (00:21:10) Contrasts positive service experiences with negative ones, stressing the impact on customer satisfaction.
                                            • Taxi Driver Experience (00:22:05) Recounts differing experiences with a taxi driver, illustrating the significance of consistent service quality.
                                            • Hiring for Happiness (00:24:21) Emphasizes the importance of hiring happy employees to enhance customer experiences in businesses.
                                            • First Impressions Matter (00:25:57) Highlights how initial customer interactions can significantly affect their overall experience and perception.
                                            • Customer Journey Reflection (00:27:03) Encourages business owners to evaluate their service environment from the customer's perspective.
                                            • First Impressions Checklist (00:28:52) offers a resource for businesses to assess and improve their customer interactions from the first contact.
                                            • Plan with the Pros Conference (00:29:44) Promotes an upcoming conference aimed at helping businesses strategize their marketing for the coming year.

                                            How To Get In Touch

                                            Join The Auto Repair Marketing Mastermind Group on Facebook

                                            Meet The Pros

                                            Follow SMP on Facebook

                                            Follow SMP on Instagram

                                            Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                            Email Us Podcast Questions or Topics 

                                            ]]>                                            Want a real marketing plan that doesn’t live in your head or on a bunch of sticky notes?

                                            There’s something powerful about experiencing world-class customer service firsthand and then turning around and asking, “How can I bring this level of intentionality into my shop?” That’s exactly what happened when Brian and Kim Walker took a dream trip to the British Virgin Islands with close friends. What started as a much-needed vacation quickly turned into a masterclass in customer experience, delivered by locals who clearly understood the value of creating moments worth remembering.

                                            From the high-energy, fully branded Sweet Ice Willie who made them feel like family, to a rum-slinging boat captain with a loyal dog and a serious social media game, to a beach bar owner who somehow remembered names hours later in a crowd of 100 each story is a reminder that it’s not always the fanciest place that leaves the biggest impact. It’s the people. The vibe. The way you're made to feel.

                                            This isn’t just vacation talk, it’s packed with real-life takeaways for shop owners who want to stand out in a sea of sameness. You’ll laugh, you’ll probably want to book a trip, but more importantly, you’ll walk away inspired to examine every touchpoint of your customer journey. Because at the end of the day, the experience is the marketing.

                                            Thank you to our friends at RepairPal for providing you with this episode. RepairPal’s Certified Network of shops is trusted by millions of customers each month. Learn more at

                                            RepairPal.com/shops.

                                            Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your customer loyalty app. Visit Appfueled.com

                                            Lagniappe (Books, Links, Other Podcasts, etc)

                                            Buy Back Your Time

                                            Sweet Ice Willie Taxi & Tours 

                                            Rum Runner BVI

                                            Plan with the Pros

                                            Show Notes with Timestamps

                                            • Introduction to the Podcast (00:00:01) The hosts welcome listeners to the Auto Repair Marketing Podcast.
                                            • Vacation Overview (00:01:05) Brian and Kim share their dream vacation in the British Virgin Islands with friends.
                                            • Perception of Vacation Costs (00:01:33) Brian discusses misconceptions about the affordability of chartering a catamaran compared to other vacations.
                                            • Customer Experience as Marketing (00:02:08) The hosts emphasize that customer experience is a crucial aspect of marketing for businesses.
                                            • YouTube Inspiration (00:03:38) Brian shares his YouTube discovery of "The Wandering Hillbilly" and his recommendations for the trip.
                                            • Sweet Ice Willy Introduction (00:04:25) The hosts discuss their anticipation of meeting Sweet Ice Willy based on recommendations.
                                            • Arrival of Sweet Ice Willy (00:05:20) Kim describes the energetic and unique arrival of Sweet Ice Willy in his custom truck.
                                            • Sweet Ice Willy's Branding (00:06:13) The hosts highlight Sweet Ice Willy's effective branding and his engaging personality.
                                            • Customer Experience with Sweet Ice Willy (00:07:32) They recount their enjoyable ride with Sweet Ice Willy, filled with music and local insights.
                                            • Social Media Presence (00:08:41) Discussion about Sweet Ice Willy's strong social media presence and marketing strategies.
                                            • Hog Heaven Restaurant Experience (00:09:29) The hosts mention their visit to Hog Heaven, where Sweet Ice Willy promoted his merchandise.
                                            • Expansion of Sweet Ice Willy’s Business (00:10:12) They note Sweet Ice Willy's successful business expansion with multiple trucks.
                                            • Tipsy Bar Experience (00:11:17) The hosts describe their experience at Tipsy Bar, highlighting Ann's entrepreneurial spirit and atmosphere.
                                            • Personalized Service at Tipsy Bar (00:12:36) Kim shares how Ann remembered Brian's name, showcasing exceptional customer service.
                                            • Recognition by Rinaldo (00:13:43) They recount another instance of personalized service from Rinaldo at Sydney's Peace and Love.
                                            • Connection and Community Feel (00:14:41) The hosts reflect on the warm, family-like atmosphere created by local businesses during their trip.
                                            • RepairPal's Pricing Insights (00:14:58) Discusses the importance of transparent pricing and how RepairPal helps build trust with consumers.
                                            • App Fueled Customer Loyalty (00:15:51) Highlights the benefits of a custom loyalty app for auto service shops to enhance customer retention.
                                            • Problem Solving in Paradise (00:16:59) Kim shares insights on local businesses creatively solving problems while providing unique experiences.
                                            • The Rum Runner Experience (00:17:31) Describes a memorable encounter with a local boat vendor serving drinks, emphasizing the joy of the experience.
                                            • Willingness to Pay for Experience (00:19:05) Discusses how customers often prioritize experiences over costs during their vacation.
                                            • Local Business Adaptability (00:20:05) Shares examples of locals providing services like trash collection and food delivery to thrive in tourism.
                                            • The Importance of Positive Interactions (00:21:10) Contrasts positive service experiences with negative ones, stressing the impact on customer satisfaction.
                                            • Taxi Driver Experience (00:22:05) Recounts differing experiences with a taxi driver, illustrating the significance of consistent service quality.
                                            • Hiring for Happiness (00:24:21) Emphasizes the importance of hiring happy employees to enhance customer experiences in businesses.
                                            • First Impressions Matter (00:25:57) Highlights how initial customer interactions can significantly affect their overall experience and perception.
                                            • Customer Journey Reflection (00:27:03) Encourages business owners to evaluate their service environment from the customer's perspective.
                                            • First Impressions Checklist (00:28:52) offers a resource for businesses to assess and improve their customer interactions from the first contact.
                                            • Plan with the Pros Conference (00:29:44) Promotes an upcoming conference aimed at helping businesses strategize their marketing for the coming year.

                                            How To Get In Touch

                                            Join The Auto Repair Marketing Mastermind Group on Facebook

                                            Meet The Pros

                                            Follow SMP on Facebook

                                            Follow SMP on Instagram

                                            Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                            Email Us Podcast Questions or Topics 

                                            ]]>                                            56583636-1e99-4607-9aba-91d5507a5177Wed, 04 Jun 2025 00:15:00 -040030:48falsebonus                                            Selling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042]Selling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042]Thanks to our Partners, NAPA Auto Care and NAPA TRACS In this episode, Emily Chung, an automotive service technician with a background in psychology and business, shares her insightful journey of selling her auto repair shop. The discussion explores critical processes, motivations, and strategies for maintaining business continuity during ownership transitions. Emily emphasizes the importance of clear communication, involving staff in the sales process, and identifying key tasks and core processes that define the business's value. She offers practical advice for buyers and sellers, highlighting the need for thoughtful planning, understanding team dynamics, and managing change effectively. This episode is a must-listen for anyone considering buying or selling an automotive business. Emily Chung, former owner of AutoNiche in Markham, ON. Emily’s previous episodes HERE Show Notes
                                            • Watch Full Video Episode
                                            • Introduction to the Episode (00:00:00)
                                            • Transitioning Business Ownership (00:01:16)
                                            • The Decision to Sell (00:02:42)
                                            • Communicating with Employees (00:03:47)
                                            • Employee Reactions and Concerns (00:04:30)
                                            • Finalizing the Sale (00:06:13).
                                            • Maintaining Staff Morale (00:08:12)
                                            • Buyer’s Approach to Staff (00:09:55)
                                            • Understanding Employee Dynamics (00:10:35)
                                            • Cultural Fit in Business Transitions (00:11:30)
                                            • Non-Negotiable Processes (00:14:30)
                                            • Challenges for New Shop Owners (00:18:53)
                                            • Social Media Management (00:19:46)
                                            • Importance of Hands-On Transition (00:20:39)
                                            • Internal Succession Planning (00:21:40)
                                            • Learning Key Processes (00:22:04)
                                            • Change Management (00:22:53)
                                            • Understanding Business Culture (00:24:27)
                                            • Customer Engagement Strategies (00:25:01)
                                            • Planning for Business Sale (00:30:51)
                                            • Advice for Buyers and Sellers (00:31:10)
                                            • Understanding Business Growth (00:33:40)

                                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                                    ]]>                                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS In this episode, Emily Chung, an automotive service technician with a background in psychology and business, shares her insightful journey of selling her auto repair shop. The discussion explores critical processes, motivations, and strategies for maintaining business continuity during ownership transitions. Emily emphasizes the importance of clear communication, involving staff in the sales process, and identifying key tasks and core processes that define the business's value. She offers practical advice for buyers and sellers, highlighting the need for thoughtful planning, understanding team dynamics, and managing change effectively. This episode is a must-listen for anyone considering buying or selling an automotive business. Emily Chung, former owner of AutoNiche in Markham, ON. Emily’s previous episodes HERE Show Notes
                                            • Watch Full Video Episode
                                            • Introduction to the Episode (00:00:00)
                                            • Transitioning Business Ownership (00:01:16)
                                            • The Decision to Sell (00:02:42)
                                            • Communicating with Employees (00:03:47)
                                            • Employee Reactions and Concerns (00:04:30)
                                            • Finalizing the Sale (00:06:13).
                                            • Maintaining Staff Morale (00:08:12)
                                            • Buyer’s Approach to Staff (00:09:55)
                                            • Understanding Employee Dynamics (00:10:35)
                                            • Cultural Fit in Business Transitions (00:11:30)
                                            • Non-Negotiable Processes (00:14:30)
                                            • Challenges for New Shop Owners (00:18:53)
                                            • Social Media Management (00:19:46)
                                            • Importance of Hands-On Transition (00:20:39)
                                            • Internal Succession Planning (00:21:40)
                                            • Learning Key Processes (00:22:04)
                                            • Change Management (00:22:53)
                                            • Understanding Business Culture (00:24:27)
                                            • Customer Engagement Strategies (00:25:01)
                                            • Planning for Business Sale (00:30:51)
                                            • Advice for Buyers and Sellers (00:31:10)
                                            • Understanding Business Growth (00:33:40)

                                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
                                                    ]]>                                            1651b62f-fc21-4353-9cae-b70a44481dddTue, 03 Jun 2025 00:15:00 -040035:21falsefull10421042                                            Did You Hear what JD Power's Press Release says about Communication? Reviewing the 2025 ASI [E045] - Speak Up! Effective CommunicationDid You Hear what JD Power's Press Release says about Communication? Reviewing the 2025 ASI [E045] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                            Watch Full Video Episode

                                            In Our Episode today we’re diving into the ASI - The annual report from JD Power that measures client satisfaction amongst major brands in the non-dealer auto repair world - which we affectionately call the “Aftermarket”

                                            Today’s Word of the Day is:

                                            Extrapolation

                                            Noun

                                            noun: extrapolation; plural noun: extrapolations

                                            • the action of estimating or concluding something by assuming that existing trends will continue or a current method will remain applicable.

                                            In this episode our host, Craig O’Neill invites you to take a close look at JD Powers Aftermarket Service Index (ASI).

                                            There are some unique takeaways regarding communication “shortfalls” and they play well into the narratives we have been discussing in for several years.

                                            If you think surveys have nothing to offer you - listen up and you’ll see why Craig values these annual findings!

                                            Link to the the 2025 JD Power ASI Press Release:  https://www.jdpower.com/business/press-releases/2025-us-aftermarket-service-index-asi-study

                                            Link to the 2025 JD Power CSI Press Release:

                                            https://www.jdpower.com/business/press-releases/2025-us-customer-service-index-csi-study

                                            Link to the 2023 JD Power CSI Press Release:

                                            https://www.jdpower.com/business/press-releases/2023-us-customer-service-index-csi-study

                                            Let's go into the Press Release now - from April 29th.

                                            The key findings cited in the 2025 study:

                                            Finding 1.

                                            “Aftermarket Service Providers lag when it comes to use of technology:”

                                             Craig reacts to JD Powers findings regarding the technology disparity between the aftermarket and the dealer segments.

                                            Finding 2.

                                            “Customer prefer text message updates - but are more likely to receive phone calls:”

                                            Craig shares his perspective on the significance behind the measurable satisfaction point difference between phone calls and texts as the means for receiving updates.

                                            Key Note - The article cites that this applies “When they (the client) indicate texts are preferred.”

                                            Listeners are invited to compare this note on the 2025 ASI to the 2023 CSI (linked above)

                                            Finding 3.

                                            “Photo and video multi-point inspection (MPI) results being used more frequently:”

                                            Craig highlights this positive news - but emphasises a significant caveat with regards to the quality and content of MPI (a.k.a. DVI’s)

                                            Listeners are invited to compare this note on teh 2025 ASI to the 2024 ASI:

                                            2024 - MPI -  < 23% receive any videos or pictures

                                            2025 - MPI - < STILL “Less likely” than to provide images.

                                            Finding 4.

                                            “Less common amenities have greatest effect on satisfaction:”

                                            Less Common Amenities have greatest effect on satisfaction

                                            Chargers in the lobby!

                                            Craig highlights how JD Power has consistently been indicating that clients who can charge their devices easily have higher satisfaction rates.

                                            RANKINGS:

                                            Factors for the ASI:   Ease of scheduling/getting vehicle in for service; fairness of charges; service advisor courtesy; service advisor performance; service facility; time to complete service; and quality of work.

                                            The opinions expressed in this podcast are that of the host.

                                            All citations and direct quotes from JD Power are done with permission.

                                            Listeners are highly encouraged to subscribe to receive emails from JD Power and conduct their own reviews of these important surveys to draw meaningful conclusions with a goal of improving client satisfaction in our industry.

                                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                                            ]]>                                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                            Watch Full Video Episode

                                            In Our Episode today we’re diving into the ASI - The annual report from JD Power that measures client satisfaction amongst major brands in the non-dealer auto repair world - which we affectionately call the “Aftermarket”

                                            Today’s Word of the Day is:

                                            Extrapolation

                                            Noun

                                            noun: extrapolation; plural noun: extrapolations

                                            • the action of estimating or concluding something by assuming that existing trends will continue or a current method will remain applicable.

                                            In this episode our host, Craig O’Neill invites you to take a close look at JD Powers Aftermarket Service Index (ASI).

                                            There are some unique takeaways regarding communication “shortfalls” and they play well into the narratives we have been discussing in for several years.

                                            If you think surveys have nothing to offer you - listen up and you’ll see why Craig values these annual findings!

                                            Link to the the 2025 JD Power ASI Press Release:  https://www.jdpower.com/business/press-releases/2025-us-aftermarket-service-index-asi-study

                                            Link to the 2025 JD Power CSI Press Release:

                                            https://www.jdpower.com/business/press-releases/2025-us-customer-service-index-csi-study

                                            Link to the 2023 JD Power CSI Press Release:

                                            https://www.jdpower.com/business/press-releases/2023-us-customer-service-index-csi-study

                                            Let's go into the Press Release now - from April 29th.

                                            The key findings cited in the 2025 study:

                                            Finding 1.

                                            “Aftermarket Service Providers lag when it comes to use of technology:”

                                             Craig reacts to JD Powers findings regarding the technology disparity between the aftermarket and the dealer segments.

                                            Finding 2.

                                            “Customer prefer text message updates - but are more likely to receive phone calls:”

                                            Craig shares his perspective on the significance behind the measurable satisfaction point difference between phone calls and texts as the means for receiving updates.

                                            Key Note - The article cites that this applies “When they (the client) indicate texts are preferred.”

                                            Listeners are invited to compare this note on the 2025 ASI to the 2023 CSI (linked above)

                                            Finding 3.

                                            “Photo and video multi-point inspection (MPI) results being used more frequently:”

                                            Craig highlights this positive news - but emphasises a significant caveat with regards to the quality and content of MPI (a.k.a. DVI’s)

                                            Listeners are invited to compare this note on teh 2025 ASI to the 2024 ASI:

                                            2024 - MPI -  < 23% receive any videos or pictures

                                            2025 - MPI - < STILL “Less likely” than to provide images.

                                            Finding 4.

                                            “Less common amenities have greatest effect on satisfaction:”

                                            Less Common Amenities have greatest effect on satisfaction

                                            Chargers in the lobby!

                                            Craig highlights how JD Power has consistently been indicating that clients who can charge their devices easily have higher satisfaction rates.

                                            RANKINGS:

                                            Factors for the ASI:   Ease of scheduling/getting vehicle in for service; fairness of charges; service advisor courtesy; service advisor performance; service facility; time to complete service; and quality of work.

                                            The opinions expressed in this podcast are that of the host.

                                            All citations and direct quotes from JD Power are done with permission.

                                            Listeners are highly encouraged to subscribe to receive emails from JD Power and conduct their own reviews of these important surveys to draw meaningful conclusions with a goal of improving client satisfaction in our industry.

                                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                                            ]]>                                            cd6873ac-3be7-4f8b-8ce5-2d4863e30669Mon, 02 Jun 2025 00:15:00 -040034:50falsebonus                                            How One Toolbox Can Change Everything [THA 435]How One Toolbox Can Change Everything [THA 435]Thanks to our Partners, NAPA TRACS, and Today's Class

                                            This episode shares the inspiring story of Andy Roman, a new technician in the automotive industry, and how one toolbox changed everything. At Vision Hi-Tech Training & Expo 2025, Andy was surprised and overjoyed to win a professional-grade toolbox, generously donated by KUKUI and NAPA Auto Care. More than just tools, it represented a boost of confidence and a jumpstart to his career. Shop owner Dan Corcorran highlights the importance of supporting new talent through education, encouragement, and a strong shop culture. KUKUI and NAPA Auto Care are breaking down financial barriers for entry-level techs through scholarships and tool donations—investing in the future of the industry, one technician at a time.

                                            Andy Roman and Dan Corcorran, Righter's Auto and Towing, Wildwood, NJ

                                            Connor Tracy, Director of Partner Development at KUKUI

                                            Show Notes:

                                            • Watch Full Video Episode
                                            • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                            • Introduction to the Episode (00:00:00)
                                            • Andy's Surprise Win (00:02:10)
                                            • Team Dynamics (00:05:11)
                                            • Importance of Continuing Education (00:07:53)
                                            • Andy's First Conference Experience (00:10:39)
                                            • Industry Challenges for New Technicians (00:13:01)
                                            • Sponsorship of Scholarships (00:14:28)
                                            • Andy’s Training Experience (00:16:34)
                                            • Overcoming Learning Barriers (00:17:27)
                                            • Encouragement to Ask Questions (00:18:22)
                                            • Creating a Supportive Work Environment (00:19:35)
                                            • Building a Positive Shop Culture (00:20:58)
                                            • Customer Relationships and Team Stability (00:23:14)
                                            • Seasonal Business Changes (00:24:47)
                                            • Equipping Future Technicians (00:25:00)

                                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                            ]]>                                            Thanks to our Partners, NAPA TRACS, and Today's Class

                                            This episode shares the inspiring story of Andy Roman, a new technician in the automotive industry, and how one toolbox changed everything. At Vision Hi-Tech Training & Expo 2025, Andy was surprised and overjoyed to win a professional-grade toolbox, generously donated by KUKUI and NAPA Auto Care. More than just tools, it represented a boost of confidence and a jumpstart to his career. Shop owner Dan Corcorran highlights the importance of supporting new talent through education, encouragement, and a strong shop culture. KUKUI and NAPA Auto Care are breaking down financial barriers for entry-level techs through scholarships and tool donations—investing in the future of the industry, one technician at a time.

                                            Andy Roman and Dan Corcorran, Righter's Auto and Towing, Wildwood, NJ

                                            Connor Tracy, Director of Partner Development at KUKUI

                                            Show Notes:

                                            • Watch Full Video Episode
                                            • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                            • Introduction to the Episode (00:00:00)
                                            • Andy's Surprise Win (00:02:10)
                                            • Team Dynamics (00:05:11)
                                            • Importance of Continuing Education (00:07:53)
                                            • Andy's First Conference Experience (00:10:39)
                                            • Industry Challenges for New Technicians (00:13:01)
                                            • Sponsorship of Scholarships (00:14:28)
                                            • Andy’s Training Experience (00:16:34)
                                            • Overcoming Learning Barriers (00:17:27)
                                            • Encouragement to Ask Questions (00:18:22)
                                            • Creating a Supportive Work Environment (00:19:35)
                                            • Building a Positive Shop Culture (00:20:58)
                                            • Customer Relationships and Team Stability (00:23:14)
                                            • Seasonal Business Changes (00:24:47)
                                            • Equipping Future Technicians (00:25:00)

                                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                            ]]>                                            8b8d8a8a-d63e-49a6-8499-885803586376Fri, 30 May 2025 14:00:00 -040025:47falsefull435435                                            Mailbox: Warranty Work and Ownership with Spouses and Divorce [E172] - Business By The NumbersMailbox: Warranty Work and Ownership with Spouses and Divorce [E172] - Business By The NumbersThanks to our partner Promotive

                                            In this episode of Business by the Numbers, Hunt Demarest answers three key listener questions that auto repair shop owners face all too often. From handling warranty job accounting to navigating the financial fallout of divorce, Hunt gives practical, no-nonsense advice.

                                            ​In this episode, you'll learn: 

                                            • The right way to book internal and partial warranty work in QuickBooks
                                            • Whether adding your spouse to the business makes sense financially
                                            • Why 8(a) certifications usually don’t help auto repair shops
                                            • How divorce and child support can affect your business valuation and cash flow
                                            • Real-life examples and actionable advice from 15+ years of experience

                                            Thanks to our partner Promotive

                                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                            Visit us Online: www.paarmelis.com

                                            Email Hunt: podcast@paarmelis.com

                                            Text Paar Melis @ 301-307-5413

                                            Download a Copy of My Books Here:


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                            ]]>                                            Thanks to our partner Promotive

                                            In this episode of Business by the Numbers, Hunt Demarest answers three key listener questions that auto repair shop owners face all too often. From handling warranty job accounting to navigating the financial fallout of divorce, Hunt gives practical, no-nonsense advice.

                                            ​In this episode, you'll learn: 

                                            • The right way to book internal and partial warranty work in QuickBooks
                                            • Whether adding your spouse to the business makes sense financially
                                            • Why 8(a) certifications usually don’t help auto repair shops
                                            • How divorce and child support can affect your business valuation and cash flow
                                            • Real-life examples and actionable advice from 15+ years of experience

                                            Thanks to our partner Promotive

                                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                            Visit us Online: www.paarmelis.com

                                            Email Hunt: podcast@paarmelis.com

                                            Text Paar Melis @ 301-307-5413

                                            Download a Copy of My Books Here:


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                            ]]>                                            f4ab73ac-2a1e-4f0f-a411-810cb0a011f7Thu, 29 May 2025 00:15:00 -040032:55falsebonus                                            Mailbag Episode: Exhaust Gas Analyzers, Testing Catalytic Converters, and Troubleshooting ADAS [E187] - Automotive Field TheoryMailbag Episode: Exhaust Gas Analyzers, Testing Catalytic Converters, and Troubleshooting ADAS [E187] - Automotive Field TheoryThanks to our Partner, NAPA Autotech Training


                                            In this episode, Matt Fanslow dives into listener-submitted questions, covering a wide range of automotive diagnostic and repair topics. From personal influences in the industry to technical advice on exhaust gas analyzers, catalytic converter testing, and ADAS calibrations, Matt shares his insights and expertise.

                                            1. Who Do You Try to Emulate?

                                            Matt reflects on the mentors and industry leaders who have shaped his approach to diagnostics and repair.

                                            • TV Doctors vs. Real Mentors: While he jokes about emulating fictional doctors like Hawkeye Pierce, Gregory House, and Perry Cox, Matt credits real-world experts like John Thornton, Randy Burkholder, Jim Kemper, Matthew Ragsdale, Harvey Chan, and John Riegel for their influence.
                                            • The Value of Deep Research: Matt highlights the importance of studying SAE documents, technical manuals, and foundational books like Internal Combustion Engine Fundamentals by John B. Heywood.
                                            • Thought Leaders in the Industry: He also mentions Jim Wilson (ScanShare.io), Scott Manna, and others for their diagnostic methodologies and problem-solving approaches.

                                            Takeaway: Success in automotive diagnostics comes from continuous learning, leveraging industry resources, and adopting best practices from experienced professionals.

                                            2. Exhaust Gas Analyzers – What to Look For?

                                            A listener asks about choosing the right exhaust gas analyzer for their shop. Matt breaks down the key features:

                                            • PC/Android Interface: Essential for graphing gas readings (lambda, air-fuel ratio) over time.
                                            • Portability: Needed for on-road testing to monitor performance under real driving conditions.
                                            • Fast Sample Times: Look for analyzers with low transfer delays (under 5 seconds) for accurate real-time data.
                                            • Cost Consideration: Expect to invest 
                                            • 5,000–
                                            • 5,000–7,000+ for a quality unit.

                                             Takeaway: A good exhaust gas analyzer should provide real-time data logging, lambda calculations, and portability for effective diagnostics.

                                            3. Testing Catalytic Converters – Temperature vs. PCM Diagnostics

                                            A student questions the validity of using infrared thermometers to test catalytic converters after hearing conflicting advice.

                                            • PCM Algorithms Are Superior: Modern vehicles use complex oxygen storage calculations—far more accurate than manual temperature checks.
                                            • Why Temperature Testing Falls Short:
                                            • A "bad" cat might still pass a temp test.
                                            • A "good" cat might fail due to external factors (exhaust leaks, sensor issues).
                                            • Best Practice: Trust OBD-II diagnostics, fuel control verification, and factory procedures over manual methods.

                                            Takeaway: Always verify fuel control, exhaust integrity, and PCM data before condemning a catalytic converter.

                                            4. ADAS Calibrations – Troubleshooting Static Windshield Camera Issues

                                            A technician struggles with static calibrations for windshield-mounted cameras. Matt offers troubleshooting tips:

                                            • Check the Windshield Glass: Aftermarket glass is a common culprit for calibration failures.
                                            • Lighting Conditions:
                                            • Too much LED glare? Try diffusers or dimming shop lights.
                                            • Use shipping blankets to reduce reflections on the hood/dash.
                                            • Target Placement: Ensure the target is positioned per OEM specs—avoid background interference.
                                            • RTFM (Read the Factory Manual): Always follow OEM procedures for target setup.

                                            Takeaway: Calibration issues often stem from glass quality, lighting, or incorrect target alignment—double-check these factors first.

                                            Listener Q&A Submission: Have a question for Matt? Email: MattFanslowPodcast@gmail.com

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                            ]]>                                            Thanks to our Partner, NAPA Autotech Training


                                            In this episode, Matt Fanslow dives into listener-submitted questions, covering a wide range of automotive diagnostic and repair topics. From personal influences in the industry to technical advice on exhaust gas analyzers, catalytic converter testing, and ADAS calibrations, Matt shares his insights and expertise.

                                            1. Who Do You Try to Emulate?

                                            Matt reflects on the mentors and industry leaders who have shaped his approach to diagnostics and repair.

                                            • TV Doctors vs. Real Mentors: While he jokes about emulating fictional doctors like Hawkeye Pierce, Gregory House, and Perry Cox, Matt credits real-world experts like John Thornton, Randy Burkholder, Jim Kemper, Matthew Ragsdale, Harvey Chan, and John Riegel for their influence.
                                            • The Value of Deep Research: Matt highlights the importance of studying SAE documents, technical manuals, and foundational books like Internal Combustion Engine Fundamentals by John B. Heywood.
                                            • Thought Leaders in the Industry: He also mentions Jim Wilson (ScanShare.io), Scott Manna, and others for their diagnostic methodologies and problem-solving approaches.

                                            Takeaway: Success in automotive diagnostics comes from continuous learning, leveraging industry resources, and adopting best practices from experienced professionals.

                                            2. Exhaust Gas Analyzers – What to Look For?

                                            A listener asks about choosing the right exhaust gas analyzer for their shop. Matt breaks down the key features:

                                            • PC/Android Interface: Essential for graphing gas readings (lambda, air-fuel ratio) over time.
                                            • Portability: Needed for on-road testing to monitor performance under real driving conditions.
                                            • Fast Sample Times: Look for analyzers with low transfer delays (under 5 seconds) for accurate real-time data.
                                            • Cost Consideration: Expect to invest 
                                            • 5,000–
                                            • 5,000–7,000+ for a quality unit.

                                             Takeaway: A good exhaust gas analyzer should provide real-time data logging, lambda calculations, and portability for effective diagnostics.

                                            3. Testing Catalytic Converters – Temperature vs. PCM Diagnostics

                                            A student questions the validity of using infrared thermometers to test catalytic converters after hearing conflicting advice.

                                            • PCM Algorithms Are Superior: Modern vehicles use complex oxygen storage calculations—far more accurate than manual temperature checks.
                                            • Why Temperature Testing Falls Short:
                                            • A "bad" cat might still pass a temp test.
                                            • A "good" cat might fail due to external factors (exhaust leaks, sensor issues).
                                            • Best Practice: Trust OBD-II diagnostics, fuel control verification, and factory procedures over manual methods.

                                            Takeaway: Always verify fuel control, exhaust integrity, and PCM data before condemning a catalytic converter.

                                            4. ADAS Calibrations – Troubleshooting Static Windshield Camera Issues

                                            A technician struggles with static calibrations for windshield-mounted cameras. Matt offers troubleshooting tips:

                                            • Check the Windshield Glass: Aftermarket glass is a common culprit for calibration failures.
                                            • Lighting Conditions:
                                            • Too much LED glare? Try diffusers or dimming shop lights.
                                            • Use shipping blankets to reduce reflections on the hood/dash.
                                            • Target Placement: Ensure the target is positioned per OEM specs—avoid background interference.
                                            • RTFM (Read the Factory Manual): Always follow OEM procedures for target setup.

                                            Takeaway: Calibration issues often stem from glass quality, lighting, or incorrect target alignment—double-check these factors first.

                                            Listener Q&A Submission: Have a question for Matt? Email: MattFanslowPodcast@gmail.com

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                            ]]>                                            a49e2989-685c-4f2d-b149-7c9a0b08864cWed, 28 May 2025 00:15:00 -040023:29falsebonus                                            Planning Your Marketing Like a Pro [E154] - The Auto Repair Marketing PodcastPlanning Your Marketing Like a Pro [E154] - The Auto Repair Marketing PodcastWant a real marketing plan that doesn’t live in your head or on a bunch of sticky notes?

                                            In this episode of the Auto Repair Marketing Podcast, Kim Walker is joined by Caroline Legrand and Savannah Garrett to talk all things Plan With the Pros Shop Marketing Pros’ hands-on, no-fluff marketing workshop designed to help shop owners create a full-year strategy they’ll use.

                                            You’ll hear how last year’s event helped shops ditch the chaos and build real, actionable plans from big-picture budget planning to week-by-week content ideas. Whether you're starting from scratch or refining what you’ve already got, this episode gives you a behind-the-scenes look at what to expect, what you’ll walk away with, and why West Point is the perfect backdrop for this kind of transformative work.

                                            Packed with insights, personal stories, and plenty of laughs, this episode is your sneak peek into a game-changing experience for your business.

                                            Thank you to our friends at RepairPal for providing you with this episode. RepairPal’s Certified Network of shops is trusted by millions of customers each month. Learn more at

                                            RepairPal.com/shops.

                                            Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                            Lagniappe (Books, Links, Other Podcasts, etc)

                                            Plan With The Pros 

                                            Get In Touch With the Guest: 

                                            Savannah Garrett 

                                            Meet The Team Schmidt Auto Care

                                            Show Notes with Timestamps

                                            • Introduction and Welcome (00:00:10)  Kim Walker introduces the podcast and guests, discussing the "Plan with the Pros" event.  
                                            • Event Overview (00:02:19)  Discussion on the inception and goals of the "Plan with the Pros" event, blending retreat and workshop elements.  
                                            • Savannah's Experience (00:05:13)  Savannah Garrett shares her motivation for attending the event, highlighting the importance of marketing in her role.  
                                            • Networking Importance (00:06:09)  The value of networking with peers in the industry and sharing marketing strategies is emphasized.  
                                            • Marketing Plans Discussion (00:09:19)  Savannah discusses her existing marketing plans and areas where she sought improvement during the event.  
                                            • Collaboration Insights (00:12:14)  The benefits of collaboration among shop owners and sharing successful marketing ideas are highlighted.  
                                            • Event Hosting Benefits (00:12:57)  Savannah discusses hosting events for community engagement and how it enhances shop visibility and reputation.  
                                            • Camaraderie and Learning (00:15:08)   Savannah reflects on the camaraderie experienced at the event and the valuable marketing tactics learned.  
                                            • Building Relationships (00:15:32)  Discussion on the importance of relationships and collaboration among women in the automotive industry.
                                            • Mentorship and Growth (00:17:04)  Reflections on mentoring young professionals and the influence of women leaders in the industry.
                                            • Inclusivity in Events (00:19:38)  Announcement of opening the "Plan with the Pros" event to all genders after a female-only event last year.
                                            • West Point Venue Experience (00:21:03)  Insights on choosing West Point as a venue and its significance for the upcoming event.
                                            • Unique Experience at West Point (00:24:05)  Personal reflections on the beauty and history of West Point, enhancing the event experience.
                                            • Camaraderie in Unique Locations (00:25:06)  Discussion on how destination events foster deeper connections and meaningful conversations.
                                            • Setting the Tone for Success (00:26:20)  The importance of the venue in creating an environment conducive to productivity and success.
                                            • Personal Connection to West Point (00:28:36)  Sharing personal stories and connections to West Point, emphasizing its historical significance.
                                            • Unexpected Takeaways (00:29:23)  Exploration of surprises and key insights from the event, particularly for new marketers.
                                            • Marketing to Your Audience (00:30:39)  Savannah shares her biggest takeaway on the importance of targeting specific audiences in marketing.
                                            • Understanding Customer Avatars (00:31:43)  Kim emphasizes the need for attendees to leave with a clear understanding of their customer profiles.
                                            • Networking Benefits (00:33:11)  Discussion on the value of networking and maintaining connections post-event through a Facebook group.
                                            • Flexibility in Marketing Plans (00:36:19)  Caroline discusses the importance of having a fluid marketing plan that adapts to changing circumstances.
                                            • Evaluating Marketing Success (00:36:46)  The speakers highlight the need to assess what marketing strategies are effective and worth continuing.
                                            • Event Logistics and Support (00:39:24)  Caroline outlines what attendees can expect from the "Plan with the Pros" event, including support and networking.
                                            • Final Thoughts on Learning (00:41:01)  Savannah encourages attendees to stay open to learning, regardless of their current marketing expertise.

                                            How To Get In Touch

                                            Join The Auto Repair Marketing Mastermind Group on Facebook

                                            Meet The Pros

                                            Follow SMP on Facebook

                                            Follow SMP on Instagram

                                            Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                            Email Us Podcast Questions or Topics

                                            ]]>                                            Want a real marketing plan that doesn’t live in your head or on a bunch of sticky notes?

                                            In this episode of the Auto Repair Marketing Podcast, Kim Walker is joined by Caroline Legrand and Savannah Garrett to talk all things Plan With the Pros Shop Marketing Pros’ hands-on, no-fluff marketing workshop designed to help shop owners create a full-year strategy they’ll use.

                                            You’ll hear how last year’s event helped shops ditch the chaos and build real, actionable plans from big-picture budget planning to week-by-week content ideas. Whether you're starting from scratch or refining what you’ve already got, this episode gives you a behind-the-scenes look at what to expect, what you’ll walk away with, and why West Point is the perfect backdrop for this kind of transformative work.

                                            Packed with insights, personal stories, and plenty of laughs, this episode is your sneak peek into a game-changing experience for your business.

                                            Thank you to our friends at RepairPal for providing you with this episode. RepairPal’s Certified Network of shops is trusted by millions of customers each month. Learn more at

                                            RepairPal.com/shops.

                                            Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                            Lagniappe (Books, Links, Other Podcasts, etc)

                                            Plan With The Pros 

                                            Get In Touch With the Guest: 

                                            Savannah Garrett 

                                            Meet The Team Schmidt Auto Care

                                            Show Notes with Timestamps

                                            • Introduction and Welcome (00:00:10)  Kim Walker introduces the podcast and guests, discussing the "Plan with the Pros" event.  
                                            • Event Overview (00:02:19)  Discussion on the inception and goals of the "Plan with the Pros" event, blending retreat and workshop elements.  
                                            • Savannah's Experience (00:05:13)  Savannah Garrett shares her motivation for attending the event, highlighting the importance of marketing in her role.  
                                            • Networking Importance (00:06:09)  The value of networking with peers in the industry and sharing marketing strategies is emphasized.  
                                            • Marketing Plans Discussion (00:09:19)  Savannah discusses her existing marketing plans and areas where she sought improvement during the event.  
                                            • Collaboration Insights (00:12:14)  The benefits of collaboration among shop owners and sharing successful marketing ideas are highlighted.  
                                            • Event Hosting Benefits (00:12:57)  Savannah discusses hosting events for community engagement and how it enhances shop visibility and reputation.  
                                            • Camaraderie and Learning (00:15:08)   Savannah reflects on the camaraderie experienced at the event and the valuable marketing tactics learned.  
                                            • Building Relationships (00:15:32)  Discussion on the importance of relationships and collaboration among women in the automotive industry.
                                            • Mentorship and Growth (00:17:04)  Reflections on mentoring young professionals and the influence of women leaders in the industry.
                                            • Inclusivity in Events (00:19:38)  Announcement of opening the "Plan with the Pros" event to all genders after a female-only event last year.
                                            • West Point Venue Experience (00:21:03)  Insights on choosing West Point as a venue and its significance for the upcoming event.
                                            • Unique Experience at West Point (00:24:05)  Personal reflections on the beauty and history of West Point, enhancing the event experience.
                                            • Camaraderie in Unique Locations (00:25:06)  Discussion on how destination events foster deeper connections and meaningful conversations.
                                            • Setting the Tone for Success (00:26:20)  The importance of the venue in creating an environment conducive to productivity and success.
                                            • Personal Connection to West Point (00:28:36)  Sharing personal stories and connections to West Point, emphasizing its historical significance.
                                            • Unexpected Takeaways (00:29:23)  Exploration of surprises and key insights from the event, particularly for new marketers.
                                            • Marketing to Your Audience (00:30:39)  Savannah shares her biggest takeaway on the importance of targeting specific audiences in marketing.
                                            • Understanding Customer Avatars (00:31:43)  Kim emphasizes the need for attendees to leave with a clear understanding of their customer profiles.
                                            • Networking Benefits (00:33:11)  Discussion on the value of networking and maintaining connections post-event through a Facebook group.
                                            • Flexibility in Marketing Plans (00:36:19)  Caroline discusses the importance of having a fluid marketing plan that adapts to changing circumstances.
                                            • Evaluating Marketing Success (00:36:46)  The speakers highlight the need to assess what marketing strategies are effective and worth continuing.
                                            • Event Logistics and Support (00:39:24)  Caroline outlines what attendees can expect from the "Plan with the Pros" event, including support and networking.
                                            • Final Thoughts on Learning (00:41:01)  Savannah encourages attendees to stay open to learning, regardless of their current marketing expertise.

                                            How To Get In Touch

                                            Join The Auto Repair Marketing Mastermind Group on Facebook

                                            Meet The Pros

                                            Follow SMP on Facebook

                                            Follow SMP on Instagram

                                            Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                            Email Us Podcast Questions or Topics

                                            ]]>                                            86f6aec0-9b0f-4d6b-b5ce-c07e44e1d749Wed, 28 May 2025 00:15:00 -040042:38falsebonus                                            Your Business Playbook: Strategy, Data, and Accountability [RR 1041]Your Business Playbook: Strategy, Data, and Accountability [RR 1041]Thanks to our Partners, NAPA Auto Care and NAPA TRACS 

                                            Recorded live at the Institute Summit, this insightful conversation explores how business leaders can apply sports principles—like team chemistry, leadership, and preparation—to enhance performance. Keynote speaker Ross Bernstein underscores the impact of storytelling as a powerful communication and trust building tool, sharing lessons from icons like Scotty Bowman and Jay Leno. The discussion reinforces the importance of having a solid business playbook grounded in strategy, data, and accountability, while also addressing the need to adapt to change, foster a culture of loyalty, leverage technology for growth, and prioritize meaningful personal connections and networking.

                                            A best-selling author of nearly 50 sports books, Ross Bernstein, is an award-winning peak performance business speaker who’s keynoted conferences on all seven continents for audiences as small as 10 and as large as 10,000. Ross and his books have been featured on thousands of television and radio programs over the years, including CNN, ESPN, Bloomberg, Fox News, and “CBS This Morning,” as well as in the Wall Street Journal, New York Times, and USA Today. https://www.rossbernsteinspeaking.com/
                                            Show Notes
                                            • Watch Full Video Episode
                                            • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                            • Introduction to the Episode (00:00:00)
                                            • Importance of Storytelling (00:02:51)
                                            • Jay Leno's Storytelling Practice (00:03:50)
                                            • Team Chemistry in Sports (00:05:06)
                                            • Scotty Bowman's Coaching Insights (00:06:29)
                                            • Building Team Chemistry (00:08:00)
                                            • Innovative Recruiting Strategies (00:08:47).
                                            • The Power of the Playbook (00:12:17)
                                            • Measuring Performance (00:13:06)
                                            • Continual Improvement in Business (00:14:21)
                                            • Ketchup Insights (00:15:45)
                                            • Practicing What We Learn (00:20:02)
                                            • Generational Workforce Changes (00:22:11)
                                            • Creating Loyalty in Teams (00:22:55)
                                            • Time Perception (00:23:10)
                                            • Focus and Distractions (00:23:49)
                                            • Engagement in Presentations (00:24:38)
                                            • Struggle and Growth (00:27:26)
                                            • Humility in Leadership (00:28:25)
                                            • Client Experience Officer Concept (00:30:05)
                                            • Philanthropy and Business Success (00:30:23)
                                            • Gamification in Customer Engagement (00:32:36)
                                            • Adapting to Change (00:35:14)
                                            • Networking and Personal Connections (00:36:21)
                                            • Legacy Business Lessons (00:37:08)
                                            • Business Fundamentals (00:39:00)

                                            Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/           ]]>                                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS 

                                            Recorded live at the Institute Summit, this insightful conversation explores how business leaders can apply sports principles—like team chemistry, leadership, and preparation—to enhance performance. Keynote speaker Ross Bernstein underscores the impact of storytelling as a powerful communication and trust building tool, sharing lessons from icons like Scotty Bowman and Jay Leno. The discussion reinforces the importance of having a solid business playbook grounded in strategy, data, and accountability, while also addressing the need to adapt to change, foster a culture of loyalty, leverage technology for growth, and prioritize meaningful personal connections and networking.

                                            A best-selling author of nearly 50 sports books, Ross Bernstein, is an award-winning peak performance business speaker who’s keynoted conferences on all seven continents for audiences as small as 10 and as large as 10,000. Ross and his books have been featured on thousands of television and radio programs over the years, including CNN, ESPN, Bloomberg, Fox News, and “CBS This Morning,” as well as in the Wall Street Journal, New York Times, and USA Today. https://www.rossbernsteinspeaking.com/
                                            Show Notes
                                            • Watch Full Video Episode
                                            • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                            • Introduction to the Episode (00:00:00)
                                            • Importance of Storytelling (00:02:51)
                                            • Jay Leno's Storytelling Practice (00:03:50)
                                            • Team Chemistry in Sports (00:05:06)
                                            • Scotty Bowman's Coaching Insights (00:06:29)
                                            • Building Team Chemistry (00:08:00)
                                            • Innovative Recruiting Strategies (00:08:47).
                                            • The Power of the Playbook (00:12:17)
                                            • Measuring Performance (00:13:06)
                                            • Continual Improvement in Business (00:14:21)
                                            • Ketchup Insights (00:15:45)
                                            • Practicing What We Learn (00:20:02)
                                            • Generational Workforce Changes (00:22:11)
                                            • Creating Loyalty in Teams (00:22:55)
                                            • Time Perception (00:23:10)
                                            • Focus and Distractions (00:23:49)
                                            • Engagement in Presentations (00:24:38)
                                            • Struggle and Growth (00:27:26)
                                            • Humility in Leadership (00:28:25)
                                            • Client Experience Officer Concept (00:30:05)
                                            • Philanthropy and Business Success (00:30:23)
                                            • Gamification in Customer Engagement (00:32:36)
                                            • Adapting to Change (00:35:14)
                                            • Networking and Personal Connections (00:36:21)
                                            • Legacy Business Lessons (00:37:08)
                                            • Business Fundamentals (00:39:00)

                                            Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/           ]]>                                            da39a447-3861-4c98-b938-2b288310e6f8Tue, 27 May 2025 00:15:00 -040040:41falsefull10411041                                            Back to Basics: Episode 0- Why the Best Shops Always Relearn the Fundamentals [E212] - Chris Cotton Weekly BlitzBack to Basics: Episode 0- Why the Best Shops Always Relearn the Fundamentals [E212] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                            Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                                            In this episode of "The Weekly Blitz," Coach Chris Cotton takes the stage to unveil an exciting new series titled "Back to Basics," specifically designed for auto repair shop owners and their teams. This series is crafted to revisit and reinforce the essential concepts and practices that are crucial for running a successful auto repair shop. Coach Chris passionately emphasizes the significance of having a solid grasp of the basics, particularly in the face of financial challenges and the myriad distractions that can arise in the industry.

                                            He meticulously outlines a comprehensive ten-part series that will delve into a variety of critical topics. These include effective communication strategies, robust financial management techniques, and the cultivation of strong teamwork within the shop environment. Each segment is designed to equip shop owners and their teams with the foundational knowledge and skills necessary to thrive in a competitive market.

                                            Moreover, the episode underscores the importance of continuous learning and development in the ever-evolving automotive repair industry. Coach Chris encourages listeners to embrace ongoing education as a means to stay ahead of the curve and maintain a competitive edge.

                                            In addition to the valuable insights shared, the episode features a sponsorship mention for Shop Marketing Pros. This marketing company specializes in helping auto repair shops grow by providing tailored marketing solutions that drive business success. Their expertise and support are highlighted as a valuable resource for shop owners looking to expand their reach and enhance their market presence.

                                            ​Introduction and Podcast Overview (00:00:07)

                                            Coach Chris introduces the podcast and its purpose to supercharge auto repair businesses.


                                            Sponsorship Mention (00:01:17)

                                            Discussion of Shop Marketing Pros and their services for auto repair shops.


                                            Episode Series Introduction (00:01:17)

                                            Introduction to the "Back to Basics" series focusing on fundamental concepts in auto repair.


                                            Importance of Fundamentals (00:02:16)

                                            Highlighting the need to revisit basics due to challenges faced by shop owners.


                                            Gaps in Shop Foundations (00:03:27)

                                            Discussing the distractions that lead to gaps in business fundamentals post-COVID.


                                            Overview of the Series Topics (00:04:25)

                                            Preview of the ten episodes covering essential topics for shop owners and technicians.


                                            Target Audience for the Series (00:06:31)

                                            Identifying the audience: shop owners, service advisors, and technicians.


                                            Encouragement for Team Participation (00:06:31)

                                            Encouraging teams to listen together and discuss improvements based on the series.


                                            Conclusion and Final Thoughts (00:07:27)

                                            Reiterating the importance of foundational knowledge and promoting the series for shop success.

                                            Connect with Chris:

                                            AutoFix-Auto Shop Coaching

                                            www.autoshopcoaching.com

                                            www.aftermarketradionetwork.com

                                            940-400-1008

                                            Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                            YouTube: https://bit.ly/3ClX0ae

                                            Email Chris: chris@autofixsos.com

                                            The Aftermarket Radio Network

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                            ]]>                                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                            Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                                            In this episode of "The Weekly Blitz," Coach Chris Cotton takes the stage to unveil an exciting new series titled "Back to Basics," specifically designed for auto repair shop owners and their teams. This series is crafted to revisit and reinforce the essential concepts and practices that are crucial for running a successful auto repair shop. Coach Chris passionately emphasizes the significance of having a solid grasp of the basics, particularly in the face of financial challenges and the myriad distractions that can arise in the industry.

                                            He meticulously outlines a comprehensive ten-part series that will delve into a variety of critical topics. These include effective communication strategies, robust financial management techniques, and the cultivation of strong teamwork within the shop environment. Each segment is designed to equip shop owners and their teams with the foundational knowledge and skills necessary to thrive in a competitive market.

                                            Moreover, the episode underscores the importance of continuous learning and development in the ever-evolving automotive repair industry. Coach Chris encourages listeners to embrace ongoing education as a means to stay ahead of the curve and maintain a competitive edge.

                                            In addition to the valuable insights shared, the episode features a sponsorship mention for Shop Marketing Pros. This marketing company specializes in helping auto repair shops grow by providing tailored marketing solutions that drive business success. Their expertise and support are highlighted as a valuable resource for shop owners looking to expand their reach and enhance their market presence.

                                            ​Introduction and Podcast Overview (00:00:07)

                                            Coach Chris introduces the podcast and its purpose to supercharge auto repair businesses.


                                            Sponsorship Mention (00:01:17)

                                            Discussion of Shop Marketing Pros and their services for auto repair shops.


                                            Episode Series Introduction (00:01:17)

                                            Introduction to the "Back to Basics" series focusing on fundamental concepts in auto repair.


                                            Importance of Fundamentals (00:02:16)

                                            Highlighting the need to revisit basics due to challenges faced by shop owners.


                                            Gaps in Shop Foundations (00:03:27)

                                            Discussing the distractions that lead to gaps in business fundamentals post-COVID.


                                            Overview of the Series Topics (00:04:25)

                                            Preview of the ten episodes covering essential topics for shop owners and technicians.


                                            Target Audience for the Series (00:06:31)

                                            Identifying the audience: shop owners, service advisors, and technicians.


                                            Encouragement for Team Participation (00:06:31)

                                            Encouraging teams to listen together and discuss improvements based on the series.


                                            Conclusion and Final Thoughts (00:07:27)

                                            Reiterating the importance of foundational knowledge and promoting the series for shop success.

                                            Connect with Chris:

                                            AutoFix-Auto Shop Coaching

                                            www.autoshopcoaching.com

                                            www.aftermarketradionetwork.com

                                            940-400-1008

                                            Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                            YouTube: https://bit.ly/3ClX0ae

                                            Email Chris: chris@autofixsos.com

                                            The Aftermarket Radio Network

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                            ]]>                                            7b320d56-43da-476a-abcb-1a67a90a4739Mon, 26 May 2025 00:15:00 -040007:42falsebonus                                            On Memorial Day with Brandon Crusha USMC (RET) [E44] - Speak Up! Effective CommunicationOn Memorial Day with Brandon Crusha USMC (RET) [E44] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                            Watch Full Video Episode

                                            In this episode of Speak Up - our host Craig O’Neill welcomes his friend and colleague, Brandon Crusha to talk about what Memorial day means to him.

                                            Brandon served in the United States Marine Corp and was deployed multiple times to Iraq.

                                            He invites our listeners to enjoy their day - and reflect on the gift that was given to them by those who paid the ultimate price.

                                            Brandon specifically referenced a film in this episode called - The Gift. 

                                            Linked here:  https://www.amazon.com/gp/video/detail/B0DPGVH9GB/ref=atv_dp_share_cu_r

                                            The Gift is a documentary about Corporal Jason L. Dunham - who on April 14, 2004 threw himself on a live grenade to protect his fellow Marines.

                                            It is well worth your time.

                                            Brandon personally knew and served with many of the individuals in that film, whom he joined in the same regiment just after those events.

                                            This conversation between Craig and Brandon intentionally invites listeners to ‘enjoy’ a deeper and more meaningful perspective of memorial day thanks to our connection with Brandon.

                                            We also discuss what you might consider saying to a soldier or Marine on Memorial day - or, perhaps - how it is OK to say nothing at all and simply feel gratitude for the gift of freedom that has been paid at the ultimate price.

                                            Today’s WOTD is 

                                            Freedom

                                            Noun

                                            1. the absence of necessity, coercion, or constraint in choice or action
                                            2. the quality of being frank, open, or outspoken

                                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                                            ]]>                                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                            Watch Full Video Episode

                                            In this episode of Speak Up - our host Craig O’Neill welcomes his friend and colleague, Brandon Crusha to talk about what Memorial day means to him.

                                            Brandon served in the United States Marine Corp and was deployed multiple times to Iraq.

                                            He invites our listeners to enjoy their day - and reflect on the gift that was given to them by those who paid the ultimate price.

                                            Brandon specifically referenced a film in this episode called - The Gift. 

                                            Linked here:  https://www.amazon.com/gp/video/detail/B0DPGVH9GB/ref=atv_dp_share_cu_r

                                            The Gift is a documentary about Corporal Jason L. Dunham - who on April 14, 2004 threw himself on a live grenade to protect his fellow Marines.

                                            It is well worth your time.

                                            Brandon personally knew and served with many of the individuals in that film, whom he joined in the same regiment just after those events.

                                            This conversation between Craig and Brandon intentionally invites listeners to ‘enjoy’ a deeper and more meaningful perspective of memorial day thanks to our connection with Brandon.

                                            We also discuss what you might consider saying to a soldier or Marine on Memorial day - or, perhaps - how it is OK to say nothing at all and simply feel gratitude for the gift of freedom that has been paid at the ultimate price.

                                            Today’s WOTD is 

                                            Freedom

                                            Noun

                                            1. the absence of necessity, coercion, or constraint in choice or action
                                            2. the quality of being frank, open, or outspoken

                                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                                            ]]>                                            91832a07-8762-41e0-8ea4-e69c6a4c653cMon, 26 May 2025 00:15:00 -040015:47falsebonus                                            Friends Tribute to Maylan Newton [CC115]Friends Tribute to Maylan Newton [CC115]https://www.youtube.com/watch?v=sHno0gsX_YA Maylan Newton’s family has set aside July 26, 2025, for a special gathering to honor his life and legacy. The event will take place in Southern California, with more details to come. You can find updates and information here. I’d like to take a few moments to reflect on Maylan’s impact, both on our industry and on me personally. Whether in a classroom, on a phone call, or standing in front of an audience, Maylan had a way of speaking that was steady, articulate, and always meaningful. His words inspired action, and his delivery made people listen. He was what I like to call an “unselfish” volunteer—selfless in every way, but so dedicated, like helping others was his only priority. He generously donated his time, especially to SkillsUSA, and never hesitated to jump in when needed. If someone called, Maylan would drop everything to lend a hand, whether that meant covering a counter in a shop or stepping in last minute at a conference. Over the past decade, we recorded countless podcast episodes together. He shared solo insights, joined panels, and we had many heart-to-heart conversations that reached thousands. His wisdom, energy, and authenticity were unmatched. Maylan was also the first to nudge me to attend shows, speak on panels, and use my podcast platform to support the industry. He believed in building others up. It didn’t matter who got the credit; what mattered to Maylan was the impact. He was a champion for everyone in the industry, especially for women. He supported the Amazing Women in Automotive group with enthusiasm, and you could always count on him to drop by their event dinners just to say hello and show his support. We’re going to miss Maylan deeply. But I believe the true depth of that loss will only grow with time, when we find ourselves in need of guidance and asking, “What would Maylan have said?” Rest peacefully, my friend. Find other episodes with Maylan Newton HERE. Guests joining in this episode to pay tribute to Maylan Newton:
                                            • Suni Osborn, Maylan's Daughter
                                            • Jeff Knott
                                            • Melisa Patterson (Birdie)
                                            • Rick White
                                            • Cecil Bullard
                                            • Bill Haas
                                            • Vic Tarasik
                                            • Maryann Croce
                                            • Dave Schedin
                                            • Sara Fraser
                                            • Brian Gillis

                                            ]]>                                            https://www.youtube.com/watch?v=sHno0gsX_YA Maylan Newton’s family has set aside July 26, 2025, for a special gathering to honor his life and legacy. The event will take place in Southern California, with more details to come. You can find updates and information here. I’d like to take a few moments to reflect on Maylan’s impact, both on our industry and on me personally. Whether in a classroom, on a phone call, or standing in front of an audience, Maylan had a way of speaking that was steady, articulate, and always meaningful. His words inspired action, and his delivery made people listen. He was what I like to call an “unselfish” volunteer—selfless in every way, but so dedicated, like helping others was his only priority. He generously donated his time, especially to SkillsUSA, and never hesitated to jump in when needed. If someone called, Maylan would drop everything to lend a hand, whether that meant covering a counter in a shop or stepping in last minute at a conference. Over the past decade, we recorded countless podcast episodes together. He shared solo insights, joined panels, and we had many heart-to-heart conversations that reached thousands. His wisdom, energy, and authenticity were unmatched. Maylan was also the first to nudge me to attend shows, speak on panels, and use my podcast platform to support the industry. He believed in building others up. It didn’t matter who got the credit; what mattered to Maylan was the impact. He was a champion for everyone in the industry, especially for women. He supported the Amazing Women in Automotive group with enthusiasm, and you could always count on him to drop by their event dinners just to say hello and show his support. We’re going to miss Maylan deeply. But I believe the true depth of that loss will only grow with time, when we find ourselves in need of guidance and asking, “What would Maylan have said?” Rest peacefully, my friend. Find other episodes with Maylan Newton HERE. Guests joining in this episode to pay tribute to Maylan Newton:
                                            • Suni Osborn, Maylan's Daughter
                                            • Jeff Knott
                                            • Melisa Patterson (Birdie)
                                            • Rick White
                                            • Cecil Bullard
                                            • Bill Haas
                                            • Vic Tarasik
                                            • Maryann Croce
                                            • Dave Schedin
                                            • Sara Fraser
                                            • Brian Gillis

                                            ]]>                                            9091de68-847d-4ca0-9cb9-ff4275272224Sun, 25 May 2025 00:15:00 -040039:32falsefull115115                                            Emerging Technology? It’s Been Parked in Your Bay for Years [THA 434]Emerging Technology? It’s Been Parked in Your Bay for Years [THA 434]Thanks to our Partners, NAPA TRACS, and Today's Class

                                            Recorded at the NAPA Now Conference celebrating NAPA Auto Care’s 100th anniversary, this conversation dives into the realities of emerging automotive technologies, especially ADAS (Advanced Driver-Assistance Systems). The discussion emphasizes the critical need for proper calibration procedures, equipment, and technician training to keep pace with rapidly evolving tech. From static vs. dynamic calibrations to the integration of AR/VR tools, the panel explores the industry's struggles to adopt new technology and the personal traits, like hyperfocus, needed to thrive in today’s complex diagnostic landscape. The takeaway: adaptation, education, and investment are no longer optional; they’re essential for staying competitive.

                                            Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

                                            Show Notes:

                                            • Watch Full Video Episode
                                            • Introduction to Town Hall Academy (00:00:00)
                                            • NAPA's 100-Year Legacy (00:01:19)
                                            • Emerging Technologies in Automotive (00:04:29)r.
                                            • ADAS Calibration Challenges (00:08:06)
                                            • Industry Ignorance Towards ADAS (00:11:11)
                                            • Frustration with Industry Changes (00:13:01)
                                            • Fear of New Technologies (00:14:44)
                                            • Calibration Concerns (00:18:06)
                                            • Dynamic Calibration Challenges (00:18:19)
                                            • Legal Implications of Calibration (00:20:02)
                                            • Tire Repair Liability (00:20:25)
                                            • Importance of Following Procedures (00:21:24)
                                            • ADAS Responsibility (00:24:01)
                                            • Collaboration Among Shops (00:25:40)
                                            • Cost of Living Awareness (00:27:16)
                                            • Spinning Plate Syndrome (00:31:06)
                                            • ADHD and Hyperfocus (00:35:27)
                                            • Job Security and Continuous Learning (00:41:02)

                                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                            Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

                            Show Notes:

                            • Watch Full Video Episode
                            • Introduction to Town Hall Academy (00:00:00)
                            • NAPA's 100-Year Legacy (00:01:19)
                            • Emerging Technologies in Automotive (00:04:29)r.
                            • ADAS Calibration Challenges (00:08:06)
                            • Industry Ignorance Towards ADAS (00:11:11)
                            • Frustration with Industry Changes (00:13:01)
                            • Fear of New Technologies (00:14:44)
                            • Calibration Concerns (00:18:06)
                            • Dynamic Calibration Challenges (00:18:19)
                            • Legal Implications of Calibration (00:20:02)
                            • Tire Repair Liability (00:20:25)
                            • Importance of Following Procedures (00:21:24)
                            • ADAS Responsibility (00:24:01)
                            • Collaboration Among Shops (00:25:40)
                            • Cost of Living Awareness (00:27:16)
                            • Spinning Plate Syndrome (00:31:06)
                            • ADHD and Hyperfocus (00:35:27)
                            • Job Security and Continuous Learning (00:41:02)

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                            ]]>993be121-03a3-4740-bda1-e5d08cbb3f45Fri, 23 May 2025 14:00:00 -040002:15:14falsefull434434                            Is My Labor Rate Too Low? [E171] - Business By The NumbersIs My Labor Rate Too Low? [E171] - Business By The NumbersThanks to our partner Promotive

                            Are you charging enough for labor at your shop? In this week’s Business by the Numbers, Hunt Demarest of Paar Melis and Associates tackles one of the most misunderstood metrics in autorepair profitability—your labor rate. Spoiler alert: it’s not always about charging more.

                            ​This week, you'll learn:

                            • Why labor rate isn't the ultimate driver of shop profit
                            • The difference between your door rate and effective labor rate
                            • What real benchmarking data says about high vs. low labor rates
                            • The one metric that actually correlates with profitability
                            • How technician productivity impacts your labor cost and bottom line
                            • The market analysis trap shop owners fall into (and how to avoid it)
                            • Effective Labor Rate Episode [E128]: https://huntdemarest.captivate.fm/episode/128

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Text Paar Melis @ 301-307-5413

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                            ]]>                            Thanks to our partner Promotive

                            Are you charging enough for labor at your shop? In this week’s Business by the Numbers, Hunt Demarest of Paar Melis and Associates tackles one of the most misunderstood metrics in autorepair profitability—your labor rate. Spoiler alert: it’s not always about charging more.

                            ​This week, you'll learn:

                            • Why labor rate isn't the ultimate driver of shop profit
                            • The difference between your door rate and effective labor rate
                            • What real benchmarking data says about high vs. low labor rates
                            • The one metric that actually correlates with profitability
                            • How technician productivity impacts your labor cost and bottom line
                            • The market analysis trap shop owners fall into (and how to avoid it)
                            • Effective Labor Rate Episode [E128]: https://huntdemarest.captivate.fm/episode/128

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Text Paar Melis @ 301-307-5413

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                            ]]>                            007bfe53-542e-4d5e-bef7-ef78ca150598Thu, 22 May 2025 00:15:00 -040027:54falsebonus                            Reverse Benchmarking: Learning From What Others Do Poorly [E186] - Automotive Field TheoryReverse Benchmarking: Learning From What Others Do Poorly [E186] - Automotive Field TheoryThanks to our Partner, NAPA Autotech Training

                            Key Discussion Points:

                            What is Reverse Benchmarking?

                            • Traditional benchmarking focuses on studying what competitors do well, but reverse benchmarking involves analyzing what they do poorly and capitalizing on those weaknesses.
                            • Two interpretations:
                            • Looking at other industries for innovative ideas (e.g., team-building activities from tech companies).
                            • Example: Some shops now adopt spontaneous team outings (baseball games, go-karting) inspired by Silicon Valley culture.
                            • Staying within the automotive industry to identify gaps in competitors' customer experience or service offerings.

                            Applying Reverse Benchmarking in Auto Repair

                            • Customer Experience:
                            • Visit competitor shops (dealerships, independents) and note flaws—uncomfortable waiting room chairs, poor TV choices, limited snack/drink options.
                            • Actionable Fixes: Upgrade seating, offer neutral TV content (e.g., Joy of Painting), provide filtered water instead of plastic bottles.
                            • Market Gaps:
                            • If competitors specialize in European cars (like Seth Thorson’s shop), consider specializing in underserved markets (e.g., Asian brands like Hyundai, Kia, Nissan).
                            • Focus on services competitors avoid (advanced diagnostics, programming, driveline work).

                            Technician-Level Reverse Benchmarking

                            • In a shop with a star "R&R tech," instead of competing directly, fill gaps (e.g., diagnostics, electrical troubleshooting) to become indispensable.
                            • "See a need, fill a need"—position yourself as the go-to for overlooked but critical tasks.

                            Why It Works

                            • Creates a unique value proposition—whether for customers (better experience) or employers (specialized skills).
                            • Helps shops stand out in saturated markets by addressing unmet needs.

                            Final Thoughts:

                            • Reverse benchmarking isn’t new, but it’s underutilized in automotive.
                            • Whether you’re a shop owner, manager, or tech, observing competitors’ weaknesses can reveal opportunities for growth.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Thanks to our Partner, NAPA Autotech Training

                            Key Discussion Points:

                            What is Reverse Benchmarking?

                            • Traditional benchmarking focuses on studying what competitors do well, but reverse benchmarking involves analyzing what they do poorly and capitalizing on those weaknesses.
                            • Two interpretations:
                            • Looking at other industries for innovative ideas (e.g., team-building activities from tech companies).
                            • Example: Some shops now adopt spontaneous team outings (baseball games, go-karting) inspired by Silicon Valley culture.
                            • Staying within the automotive industry to identify gaps in competitors' customer experience or service offerings.

                            Applying Reverse Benchmarking in Auto Repair

                            • Customer Experience:
                            • Visit competitor shops (dealerships, independents) and note flaws—uncomfortable waiting room chairs, poor TV choices, limited snack/drink options.
                            • Actionable Fixes: Upgrade seating, offer neutral TV content (e.g., Joy of Painting), provide filtered water instead of plastic bottles.
                            • Market Gaps:
                            • If competitors specialize in European cars (like Seth Thorson’s shop), consider specializing in underserved markets (e.g., Asian brands like Hyundai, Kia, Nissan).
                            • Focus on services competitors avoid (advanced diagnostics, programming, driveline work).

                            Technician-Level Reverse Benchmarking

                            • In a shop with a star "R&R tech," instead of competing directly, fill gaps (e.g., diagnostics, electrical troubleshooting) to become indispensable.
                            • "See a need, fill a need"—position yourself as the go-to for overlooked but critical tasks.

                            Why It Works

                            • Creates a unique value proposition—whether for customers (better experience) or employers (specialized skills).
                            • Helps shops stand out in saturated markets by addressing unmet needs.

                            Final Thoughts:

                            • Reverse benchmarking isn’t new, but it’s underutilized in automotive.
                            • Whether you’re a shop owner, manager, or tech, observing competitors’ weaknesses can reveal opportunities for growth.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            af4dc62c-56a0-4d6e-a854-c3b1fbf0a545Wed, 21 May 2025 00:15:00 -040019:42falsebonus                            Preparing for July's Marketing ​[E153] - The Auto Repair Marketing PodcastPreparing for July's Marketing ​[E153] - The Auto Repair Marketing PodcastJuly’s here, and while the calendar might look quiet, your marketing shouldn’t be! In this episode of the Auto Repair Marketing Podcast, Brian Walker and Caroline Legrand share real strategies to keep your shop top of mind and your bays full during the summer slowdown.

                            From summer travel prep and college car check-ins to back-to-school drives and fun offbeat holidays like Chicken Wing Day and Tattoo Day, this episode is packed with creative, low-effort ways to stay connected with your community.

                            You’ll also learn how to use slower days to plan, boost team morale, and build content that connects.

                            Hit play, get inspired, and keep that summer momentum rolling! ☀️

                            Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                            RepairPal.com/shops.

                            Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com 

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            July Social Media Content Topics

                            Days of the Year

                            National Calendar

                            Show Notes with Timestamps

                            • Preparing for July Marketing (00:00:25) Discussion on the importance of planning marketing strategies for July, focusing on themes like freedom and summer safety.
                            • Engaging with the Community (00:01:10) Emphasis on keeping customers engaged during a slow month and using social media effectively.
                            • Back to School Promotions (00:02:04) Importance of early planning for back-to-school promotions and community involvement in school supply drives.
                            • Vehicle Maintenance for College Students (00:03:22) Encouraging vehicle check-ups for college students returning home for summer before heading back to school.
                            • Utilizing CRM for Client Communication (00:04:40) Using customer relationship management tools to remind clients about vehicle maintenance for college students.
                            • Busy Summer Months (00:05:26) Advice on managing busy summer months and scheduling maintenance during slower periods in August and September.
                            • Summer Safety and Vehicle Maintenance (00:06:37) Highlighting the importance of vehicle safety checks during the hot summer months.
                            • Creative Marketing Ideas for July (00:07:08) Suggestions for fun marketing content ideas, including engaging with technicians during slower days.
                            • National Days and Events (00:09:09) Discussion on leveraging national days and events for creative marketing strategies in July.
                            • Community Engagement through Sports (00:10:45) Using local sports events to engage the community and promote the shop through giveaways or themed events.
                            • Sponsorship Mention - RepairPal (00:11:27) Highlighting the benefits of being part of the RepairPal certified network for auto repair shops.
                            • Sponsorship Mention - App Fueled (00:12:26) Introduction to App Fueled and how it can enhance customer loyalty for auto repair shops.
                            • International Chicken Wing Day (00:13:29) Ideas for celebrating International Chicken Wing Day with team cookouts and social media engagement.
                            • Local Wing Joints (00:14:36) Discusses supporting local wing restaurants instead of chains and engaging with the community.
                            • Air Conditioning Appreciation Day (00:15:29) Highlights a creative marketing opportunity related to air conditioning services in July.
                            • 4th of July Promotions (00:15:42) Ideas for engaging with the community during Independence Day celebrations and events.
                            • National Workaholics Day (00:16:00) Celebrating dedicated employees who go above and beyond in their work.
                            • Social Media Trends (00:16:11) Explores a social media video trend showcasing employee arrival times at the shop.
                            • Father-Daughter Walk Day (00:17:30) Encourages sharing personal stories to build trust with customers through family connections.
                            • Food-Related National Days (00:18:08) Lists various food-themed days in July for potential marketing content.
                            • Collector Car Appreciation Day (00:18:43) Promotes showcasing unique collector cars that shops work on.
                            • Cheer Up the Lonely Day (00:19:56) Encourages shops to engage with lonely customers and give back to the community.
                            • National Tattoo Day (00:20:14) Engaging social media campaign idea involving employees’ tattoos and their meanings.
                            • National Ugly Truck Day (00:20:46) Celebrating unique or old trucks associated with the shop and creating engaging content.
                            • National Hire a Veteran Day (00:21:48) Showcasing and appreciating veteran employees within the shop.
                            • All or Nothing Day (00:22:13) A brainstorming prompt for creative marketing ideas related to repair orders.
                            • Campaign Ideas Discussion (00:22:49) Overview of social media campaign strategies for engaging customers.
                            • Engaging Summer Campaigns (00:23:40) Ideas for interactive summer-themed campaigns to connect with customers.
                            • Importance of Year-Round Marketing (00:24:53) Emphasizes consistent marketing efforts to maintain business during slow periods.

                            How To Get In Touch

                            Join The Auto Repair Marketing Mastermind Group on Facebook

                            Meet The Pros

                            Follow SMP on Facebook

                            Follow SMP on Instagram

                            Get The Ultimate Guide to Auto Repair Shop Marketing Book

                            Email Us Podcast Questions or Topics

                            ]]>                            July’s here, and while the calendar might look quiet, your marketing shouldn’t be! In this episode of the Auto Repair Marketing Podcast, Brian Walker and Caroline Legrand share real strategies to keep your shop top of mind and your bays full during the summer slowdown.

                            From summer travel prep and college car check-ins to back-to-school drives and fun offbeat holidays like Chicken Wing Day and Tattoo Day, this episode is packed with creative, low-effort ways to stay connected with your community.

                            You’ll also learn how to use slower days to plan, boost team morale, and build content that connects.

                            Hit play, get inspired, and keep that summer momentum rolling! ☀️

                            Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                            RepairPal.com/shops.

                            Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com 

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            July Social Media Content Topics

                            Days of the Year

                            National Calendar

                            Show Notes with Timestamps

                            • Preparing for July Marketing (00:00:25) Discussion on the importance of planning marketing strategies for July, focusing on themes like freedom and summer safety.
                            • Engaging with the Community (00:01:10) Emphasis on keeping customers engaged during a slow month and using social media effectively.
                            • Back to School Promotions (00:02:04) Importance of early planning for back-to-school promotions and community involvement in school supply drives.
                            • Vehicle Maintenance for College Students (00:03:22) Encouraging vehicle check-ups for college students returning home for summer before heading back to school.
                            • Utilizing CRM for Client Communication (00:04:40) Using customer relationship management tools to remind clients about vehicle maintenance for college students.
                            • Busy Summer Months (00:05:26) Advice on managing busy summer months and scheduling maintenance during slower periods in August and September.
                            • Summer Safety and Vehicle Maintenance (00:06:37) Highlighting the importance of vehicle safety checks during the hot summer months.
                            • Creative Marketing Ideas for July (00:07:08) Suggestions for fun marketing content ideas, including engaging with technicians during slower days.
                            • National Days and Events (00:09:09) Discussion on leveraging national days and events for creative marketing strategies in July.
                            • Community Engagement through Sports (00:10:45) Using local sports events to engage the community and promote the shop through giveaways or themed events.
                            • Sponsorship Mention - RepairPal (00:11:27) Highlighting the benefits of being part of the RepairPal certified network for auto repair shops.
                            • Sponsorship Mention - App Fueled (00:12:26) Introduction to App Fueled and how it can enhance customer loyalty for auto repair shops.
                            • International Chicken Wing Day (00:13:29) Ideas for celebrating International Chicken Wing Day with team cookouts and social media engagement.
                            • Local Wing Joints (00:14:36) Discusses supporting local wing restaurants instead of chains and engaging with the community.
                            • Air Conditioning Appreciation Day (00:15:29) Highlights a creative marketing opportunity related to air conditioning services in July.
                            • 4th of July Promotions (00:15:42) Ideas for engaging with the community during Independence Day celebrations and events.
                            • National Workaholics Day (00:16:00) Celebrating dedicated employees who go above and beyond in their work.
                            • Social Media Trends (00:16:11) Explores a social media video trend showcasing employee arrival times at the shop.
                            • Father-Daughter Walk Day (00:17:30) Encourages sharing personal stories to build trust with customers through family connections.
                            • Food-Related National Days (00:18:08) Lists various food-themed days in July for potential marketing content.
                            • Collector Car Appreciation Day (00:18:43) Promotes showcasing unique collector cars that shops work on.
                            • Cheer Up the Lonely Day (00:19:56) Encourages shops to engage with lonely customers and give back to the community.
                            • National Tattoo Day (00:20:14) Engaging social media campaign idea involving employees’ tattoos and their meanings.
                            • National Ugly Truck Day (00:20:46) Celebrating unique or old trucks associated with the shop and creating engaging content.
                            • National Hire a Veteran Day (00:21:48) Showcasing and appreciating veteran employees within the shop.
                            • All or Nothing Day (00:22:13) A brainstorming prompt for creative marketing ideas related to repair orders.
                            • Campaign Ideas Discussion (00:22:49) Overview of social media campaign strategies for engaging customers.
                            • Engaging Summer Campaigns (00:23:40) Ideas for interactive summer-themed campaigns to connect with customers.
                            • Importance of Year-Round Marketing (00:24:53) Emphasizes consistent marketing efforts to maintain business during slow periods.

                            How To Get In Touch

                            Join The Auto Repair Marketing Mastermind Group on Facebook

                            Meet The Pros

                            Follow SMP on Facebook

                            Follow SMP on Instagram

                            Get The Ultimate Guide to Auto Repair Shop Marketing Book

                            Email Us Podcast Questions or Topics

                            ]]>                            0a6c97a0-12a3-4d4c-8486-70441797cd5dWed, 21 May 2025 00:15:00 -040026:41falsebonus                            A Tale of Two Cities: From Affluent to Rural, Navigating Different Markets [RR 1040]A Tale of Two Cities: From Affluent to Rural, Navigating Different Markets [RR 1040]Thanks to our Partners, NAPA Auto Care and NAPA TRACS 

                            Recorded at Vision Hi-Tech Training & Expo, Kim Auernheimer shares insights from managing two shop locations in Brentwood and Monteagle, Tennessee, each with vastly different demographics and market dynamics. She dives into the unique challenges and strategies required to adapt to both environments, highlighting the importance of tailored marketing, community involvement, and a steadfast commitment to customer service and employee well-being. Kim’s story illustrates how strong leadership and adaptability can build a solid reputation across diverse markets.

                            Kim Auernheimer, CS Automotive, 2 locations, TN. Listen to Kim’s Episodes HERE.
                            Show Notes
                            • Watch Full Video Episode
                            • Vision Hi-Tech Training & Expo: https://visionkc.com/
                            • Introduction to the Episode (00:00:00)
                            • Personal Interaction with Marcus Lemonis (00:03:14)
                            • Challenges in the Automotive Industry (00:05:10)
                            • Analogy of Automotive and Medical Fields (00:06:27)
                            • Three P's of Business (00:08:31)
                            • Market Differences: Tale of Two Cities (00:09:40)
                            • Demographics and Market Understanding (00:11:02)
                            • Adapting Strategies for Different Markets (00:15:35)
                            • Customer Service Approach in Monteagle (00:16:34)
                            • Community Engagement Strategies (00:20:06)
                            • Challenges of Remote Management (00:21:00)
                            • Marketing and Community Presence (00:22:00)
                            • Geofencing Marketing Tactics (00:22:39)
                            • Billboard Advertising Insights (00:24:04)
                            • Reputation Management Challenges (00:28:06)
                            • Building Customer Trust (00:29:56)
                            • Employee and Customer Care Philosophy (00:32:47)
                            • Business Name Evolution (00:33:28)
                            • Customer Experience and Joy (00:36:07)
                            • Upgrading Facilities for Service (00:36:29)
                            • Importance of Cleanliness (00:38:03)

                            Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/           ]]>                            Thanks to our Partners, NAPA Auto Care and NAPA TRACS 

                            Recorded at Vision Hi-Tech Training & Expo, Kim Auernheimer shares insights from managing two shop locations in Brentwood and Monteagle, Tennessee, each with vastly different demographics and market dynamics. She dives into the unique challenges and strategies required to adapt to both environments, highlighting the importance of tailored marketing, community involvement, and a steadfast commitment to customer service and employee well-being. Kim’s story illustrates how strong leadership and adaptability can build a solid reputation across diverse markets.

                            Kim Auernheimer, CS Automotive, 2 locations, TN. Listen to Kim’s Episodes HERE.
                            Show Notes
                            • Watch Full Video Episode
                            • Vision Hi-Tech Training & Expo: https://visionkc.com/
                            • Introduction to the Episode (00:00:00)
                            • Personal Interaction with Marcus Lemonis (00:03:14)
                            • Challenges in the Automotive Industry (00:05:10)
                            • Analogy of Automotive and Medical Fields (00:06:27)
                            • Three P's of Business (00:08:31)
                            • Market Differences: Tale of Two Cities (00:09:40)
                            • Demographics and Market Understanding (00:11:02)
                            • Adapting Strategies for Different Markets (00:15:35)
                            • Customer Service Approach in Monteagle (00:16:34)
                            • Community Engagement Strategies (00:20:06)
                            • Challenges of Remote Management (00:21:00)
                            • Marketing and Community Presence (00:22:00)
                            • Geofencing Marketing Tactics (00:22:39)
                            • Billboard Advertising Insights (00:24:04)
                            • Reputation Management Challenges (00:28:06)
                            • Building Customer Trust (00:29:56)
                            • Employee and Customer Care Philosophy (00:32:47)
                            • Business Name Evolution (00:33:28)
                            • Customer Experience and Joy (00:36:07)
                            • Upgrading Facilities for Service (00:36:29)
                            • Importance of Cleanliness (00:38:03)

                            Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/           ]]>                            fe9c35a7-c853-44f5-aa23-699de5f9301bTue, 20 May 2025 00:15:00 -040039:53falsefull10401040                            Commencement, Can-Do People, and Creating the Future [E211] - Chris Cotton Weekly BlitzCommencement, Can-Do People, and Creating the Future [E211] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                            To listen to more episodes, make sure and go over to iTunes and or Spotify.

                            Don't forget to rate and review us!

                            Connect with Chris:

                            AutoFix-Auto Shop Coaching

                            www.autoshopcoaching.com

                            www.aftermarketradionetwork.com

                            940-400-1008

                            Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                            YouTube: https://bit.ly/3ClX0ae

                            Email Chris: chris@autofixsos.com

                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                            To listen to more episodes, make sure and go over to iTunes and or Spotify.

                            Don't forget to rate and review us!

                            Connect with Chris:

                            AutoFix-Auto Shop Coaching

                            www.autoshopcoaching.com

                            www.aftermarketradionetwork.com

                            940-400-1008

                            Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                            YouTube: https://bit.ly/3ClX0ae

                            Email Chris: chris@autofixsos.com

                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            99318410-41cd-41e3-9152-40a46f1105fbMon, 19 May 2025 00:15:00 -040012:02falsebonus                            Are You Actively Applying Knowledge Or Passively Consuming Information? [THA 433]Are You Actively Applying Knowledge Or Passively Consuming Information? [THA 433]Thanks to our Partners, NAPA TRACS, and Today's Class

                            Recorded at the TST Big Event, industry trainers Eric Ziegler and Pete Meier dive into the growing challenges technicians and shop owners face in staying current with technology and why continuous education is no longer optional. The conversation highlights key issues including the liability risks of inadequate training, the double-edged sword of social media as an information source, and the power of peer-to-peer knowledge sharing. Eric and Pete also stress the importance of actively applying what’s learned, not just passively consuming information, and how networking with other professionals can accelerate growth.

                            Eric Ziegler, EZ Tech Mentors.  Eric’s previous episodes HERE.

                            Pete Meier, Training Manager, Dorman Products. Pete’s other episodes HERE

                            Show Notes:

                            • Watch Full Video Episode
                            • TST Big Event 2025: https://www.tstseminars.org/
                            • Introduction to the Episode (00:00:00)
                            • Overview of Training Importance (00:01:03)
                            • Cultural Shift in Training (00:03:04)
                            • Incentivizing Training (00:04:08)
                            • Training Formats and Challenges (00:05:00)
                            • Technician Growth and Retention (00:06:55)
                            • Advocating for Continuing Education (00:07:40)
                            • Financial Commitment to Training (00:08:20)
                            • Cultural Commitment to Education (00:09:24)
                            • Awareness of Training Resources (00:10:09)
                            • Networking at Training Events (00:11:19)
                            • Building a Positive Training Culture (00:12:52)
                            • Value of Training Experiences (00:14:04)
                            • Networking Importance (00:14:38)
                            • Training Takeaways (00:14:59)
                            • Building a Training Culture (00:18:56)
                            • Mentorship in the Industry (00:19:05)
                            • Service Information Awareness (00:21:50)
                            • Consequences of Ignoring Updates (00:22:39)
                            • Importance of Accurate Training (00:26:02)
                            • Battery Maintenance and Diagnostics (00:28:17)
                            • Technician Homework (00:30:53)
                            • Social Media's Role in the Industry (00:31:22)
                            • Generational Changes in Automotive Skills (00:33:30)
                            • Quality vs. Price in Automotive Services (00:36:40)
                            • Vetting Information Sources (00:38:24)
                            • Making Training Practical (00:41:19)
                            • The Forgetting Curve (00:42:19)
                            • Taking Action on Learning (00:43:05)
                            • Business Perspective on Training (00:43:43)
                            • Changing Technician Compensation (00:44:53)

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                            • Thanks to our Partners, NAPA TRACS, and Today's Class

                              Recorded at the TST Big Event, industry trainers Eric Ziegler and Pete Meier dive into the growing challenges technicians and shop owners face in staying current with technology and why continuous education is no longer optional. The conversation highlights key issues including the liability risks of inadequate training, the double-edged sword of social media as an information source, and the power of peer-to-peer knowledge sharing. Eric and Pete also stress the importance of actively applying what’s learned, not just passively consuming information, and how networking with other professionals can accelerate growth.

                              Eric Ziegler, EZ Tech Mentors.  Eric’s previous episodes HERE.

                              Pete Meier, Training Manager, Dorman Products. Pete’s other episodes HERE

                              Show Notes:

                              • Watch Full Video Episode
                              • TST Big Event 2025: https://www.tstseminars.org/
                              • Introduction to the Episode (00:00:00)
                              • Overview of Training Importance (00:01:03)
                              • Cultural Shift in Training (00:03:04)
                              • Incentivizing Training (00:04:08)
                              • Training Formats and Challenges (00:05:00)
                              • Technician Growth and Retention (00:06:55)
                              • Advocating for Continuing Education (00:07:40)
                              • Financial Commitment to Training (00:08:20)
                              • Cultural Commitment to Education (00:09:24)
                              • Awareness of Training Resources (00:10:09)
                              • Networking at Training Events (00:11:19)
                              • Building a Positive Training Culture (00:12:52)
                              • Value of Training Experiences (00:14:04)
                              • Networking Importance (00:14:38)
                              • Training Takeaways (00:14:59)
                              • Building a Training Culture (00:18:56)
                              • Mentorship in the Industry (00:19:05)
                              • Service Information Awareness (00:21:50)
                              • Consequences of Ignoring Updates (00:22:39)
                              • Importance of Accurate Training (00:26:02)
                              • Battery Maintenance and Diagnostics (00:28:17)
                              • Technician Homework (00:30:53)
                              • Social Media's Role in the Industry (00:31:22)
                              • Generational Changes in Automotive Skills (00:33:30)
                              • Quality vs. Price in Automotive Services (00:36:40)
                              • Vetting Information Sources (00:38:24)
                              • Making Training Practical (00:41:19)
                              • The Forgetting Curve (00:42:19)
                              • Taking Action on Learning (00:43:05)
                              • Business Perspective on Training (00:43:43)
                              • Changing Technician Compensation (00:44:53)

                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                              ]]>                              b44b7083-09e2-4e36-9bd6-860eddb959e1Fri, 16 May 2025 14:00:00 -040045:31falsefull433433The Largest Tax Cut in US History? [E170] - Business By The NumbersThe Largest Tax Cut in US History? [E170] - Business By The NumbersThanks to our partner Promotive

                              In this episode of Business by the Numbers, Hunt Demarest, CPA of Paar Melis and Associates, explores the details behind what former President Trump is calling the "largest tax cut in U.S. history." What’s actually in the proposed bill? Will any of it pass Congress? And most importantly, what could it mean for auto repair shop owners and other small business operators?

                              Hunt unpacks what we know so far, what’s still uncertain, and how business owners can start thinking strategically. From potential expansions of the Child Tax Credit and QBI deduction to the controversial proposals of eliminating taxes on tips, overtime, and Social Security, this episode covers the key elements that matter most.

                              Whether you’re looking to stay informed or proactively plan for future changes, this episode offers a grounded look at what’s on the table—and what’s likely to be left off.

                              Key Takeaways:

                              • What’s included in the proposed 2025 tax cut and what’s still up for debate
                              • The current status of the Child Tax Credit, QBI deduction, bonus depreciation, and SALT deduction cap
                              • Potential elimination of taxes on Social Security income—and whether that’s realistic
                              • A breakdown of the proposed “Millionaire Tax” and its implications for high earners
                              • Why the talk of tax-free tips and overtime could create major planning opportunities for business owners

                              What shop owners need to watch for and how to prepare as legislative discussions continue

                              Thanks to our partner, Promotive

                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                              Visit us Online: www.paarmelis.com

                              Email Hunt: podcast@paarmelis.com

                              Text Paar Melis @ 301-307-5413

                              Download a Copy of My Books Here:


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                              ]]>                              Thanks to our partner Promotive

                              In this episode of Business by the Numbers, Hunt Demarest, CPA of Paar Melis and Associates, explores the details behind what former President Trump is calling the "largest tax cut in U.S. history." What’s actually in the proposed bill? Will any of it pass Congress? And most importantly, what could it mean for auto repair shop owners and other small business operators?

                              Hunt unpacks what we know so far, what’s still uncertain, and how business owners can start thinking strategically. From potential expansions of the Child Tax Credit and QBI deduction to the controversial proposals of eliminating taxes on tips, overtime, and Social Security, this episode covers the key elements that matter most.

                              Whether you’re looking to stay informed or proactively plan for future changes, this episode offers a grounded look at what’s on the table—and what’s likely to be left off.

                              Key Takeaways:

                              • What’s included in the proposed 2025 tax cut and what’s still up for debate
                              • The current status of the Child Tax Credit, QBI deduction, bonus depreciation, and SALT deduction cap
                              • Potential elimination of taxes on Social Security income—and whether that’s realistic
                              • A breakdown of the proposed “Millionaire Tax” and its implications for high earners
                              • Why the talk of tax-free tips and overtime could create major planning opportunities for business owners

                              What shop owners need to watch for and how to prepare as legislative discussions continue

                              Thanks to our partner, Promotive

                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                              Visit us Online: www.paarmelis.com

                              Email Hunt: podcast@paarmelis.com

                              Text Paar Melis @ 301-307-5413

                              Download a Copy of My Books Here:


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                              ]]>                              f57e9dda-de3a-4aa6-9a79-6d4edb81001fThu, 15 May 2025 00:15:00 -040025:20falsebonus                              The Hidden Advantages of ADHD [E185] - Automotive Field TheoryThe Hidden Advantages of ADHD [E185] - Automotive Field TheoryThanks to our Partner, NAPA Autotech Training

                              Matt Fanslow discusses ADHD (Attention Deficit Hyperactivity Disorder), which he refers to as a neurodivergent condition. He highlights the negative aspects of the condition, such as inattentiveness, hyperactivity, and impulsivity, but also emphasizes the positive "superpowers" associated with it, including hyperfocus, creativity, problem-solving, empathy, and high energy levels. Fanslow suggests these positive traits can be particularly beneficial in the automotive industry and encourages listeners to seek support and potential treatment, while also discussing the nuances and evolving perspectives on ADHD diagnosis and management, including the role of medication and alternative strategies.

                              Contact Information


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                              ]]>                              Thanks to our Partner, NAPA Autotech Training

                              Matt Fanslow discusses ADHD (Attention Deficit Hyperactivity Disorder), which he refers to as a neurodivergent condition. He highlights the negative aspects of the condition, such as inattentiveness, hyperactivity, and impulsivity, but also emphasizes the positive "superpowers" associated with it, including hyperfocus, creativity, problem-solving, empathy, and high energy levels. Fanslow suggests these positive traits can be particularly beneficial in the automotive industry and encourages listeners to seek support and potential treatment, while also discussing the nuances and evolving perspectives on ADHD diagnosis and management, including the role of medication and alternative strategies.

                              Contact Information


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                              ]]>                              9e6eff46-a943-4960-a47e-93c934291feeWed, 14 May 2025 00:15:00 -040022:27falsebonus                              Marketing To Hire [E152] - The Auto Repair Marketing PodcastMarketing To Hire [E152] - The Auto Repair Marketing PodcastSo, you didn’t go to school for HR, and let’s be honest, hiring probably wasn’t what you dreamed about when you opened your shop. But here you are, needing to fill those bays and build a solid team.

                              In this episode of the Auto Repair Marketing Podcast, Kim Walker is joined by Lisa Coyle of Promotive to break down what it takes to hire in today’s world, and spoiler alert: it’s all about marketing.

                              From writing job posts that work to building a reputation techs want to work for, they cover everything you didn’t know you needed to know. You’ll discover why speed is your best friend, how your everyday shop culture is part of your recruiting strategy, and why treating candidates like customers is the game-changer most shop owners miss.

                              Whether you’re hiring right now or just trying to build your bench, this episode is packed with smart advice, straight talk, and some seriously valuable insight into what works (and what doesn’t) when it comes to marketing your way to a great hire.

                              Hit play, and get ready to turn hiring from a headache into a strength. 👊

                              Thank you to our friends at RepairPal for providing you with this episode. RepairPal’s Certified Network of shops is trusted by millions of customers each month. Learn more at

                              RepairPal.com/shops.

                              AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait—get started today at appfueled.com

                              Lagniappe (Books, Links, Other Podcasts, etc)

                              Promotive

                              Show Notes with Timestamps

                              • Introduction to the Podcast (00:00:01)  The podcast is introduced as part of the aftermarket radio network.
                              • Guest Introduction (00:00:10)  Kim welcomes Lisa Coil from Pro Motive and expresses excitement about the discussion.
                              • Personal Anecdote on Hiring (00:01:22)  Kim shares her first impression of Lisa at an industry event and their delayed connection.
                              • Marketing and Hiring Discussion (00:02:22)  Kim highlights the importance of marketing in attracting both customers and future team members.
                              • Childhood Reflections on Blue-Collar Work (00:03:31)  Kim reflects on societal views of blue-collar jobs and their financial misconceptions.
                              • Recruitment Challenges in the Industry (00:04:33)  Discussion on the shortage of skilled blue-collar workers and the need for effective marketing strategies.
                              • Understanding Headhunters vs. Recruiters (00:05:23)  Lisa explains the difference between headhunters and recruiters in the hiring process.
                              • Recruitment Process Overview (00:06:45)  Lisa describes the comprehensive services provided by headhunters, from job design to candidate negotiation.
                              • Common Hiring Problems for Shops (00:09:13)  Lisa outlines key challenges shops face, emphasizing the importance of branding and speed in hiring.
                              • Importance of Speed in Hiring (00:09:41)  Lisa stresses the need for quick responses to applicants to secure top talent.
                              • Marketing's Role in Job Descriptions (00:12:10)  Discussion on how marketing strategies influence job titles and descriptions to attract candidates.
                              • Optimizing Job Listings for Mobile (00:13:04)  Lisa advises shop owners to check how their listings appear on mobile devices for better visibility.
                              • Balancing Job Specificity and Attractiveness (00:15:28)  Lisa talks about the need to balance specificity in job titles without deterring potential applicants.
                              • Job Posting Strategies (00:18:28)  Discussion on effective places for shops to post job openings.
                              • Candidate Treatment (00:18:39)  Advice on treating job candidates like customers for better recruitment.
                              • Data Capture Importance (00:18:47)  Emphasis on capturing candidate data for future recruitment needs.
                              • Using Job Boards (00:19:55)  Recommendations on utilizing various job boards for recruitment.
                              • Applicant Tracking Systems (00:20:51)  Benefits of using applicant tracking systems for managing job applications.
                              • Building a Candidate Database (00:21:53)  The importance of maintaining a database of potential candidates over time.
                              • Social Media for Recruitment (00:22:46)  Using social media ads for recruitment and the challenges involved.
                              • Referral Programs (00:23:43)  Encouraging employee referrals as a strategy for finding candidates.
                              • Team Referral Incentives (00:25:27)  Impact of financial incentives on employee referrals for job candidates.
                              • Maintaining Candidate Connections (00:25:50)  Importance of staying in touch with candidates for future opportunities.
                              • LinkedIn for Hiring (00:27:15)  Discussion on the effectiveness of LinkedIn for hiring technicians.
                              • Marketing's Impact on Hiring (00:28:01)  How a shop's marketing affects their ability to attract good candidates.
                              • Consumer Reviews Influence (00:28:56)  The role of online reviews in shaping potential candidates' perceptions.
                              • Showcasing Company Culture (00:30:27)  The significance of showcasing company culture to attract talent.
                              • Careers Page Importance (00:32:55)  Discussion on the essential elements of a careers page for attracting talent.
                              • Website for Customers and Employees (00:33:44)  Lisa shares insights on designing websites for both consumers and potential employees.
                              • Showcasing Team Members (00:36:04)  Importance of displaying employees on the website to attract future talent.
                              • Training and Retention Strategies (00:37:12)  Discussion on the significance of training and retaining employees after hiring.
                              • Engagement During Transition (00:38:20)  Keeping candidates engaged between signing the offer and starting their new role.
                              • Making First Days Special (00:40:10)  Ideas for creating memorable first-day experiences for new hires.
                              • Responding to Negative Reviews (00:43:16)  Advice on handling negative feedback and its impact on employer branding.
                              • Reputation Management (00:45:24)  The importance of maintaining a positive reputation as an employer.
                              • Finding Pro Motive (00:48:28)  Information on how to connect with Pro Motive for hiring assistance.
                              • Closing Remarks (00:49:14)  Wrap-up of the episode and encouragement to listen to future shows.

                              How To Get In Touch

                              Join The Auto Repair Marketing Mastermind Group on Facebook

                              Meet The Pros

                              Follow SMP on Facebook

                              Follow SMP on Instagram

                              Get The Ultimate Guide to Auto Repair Shop Marketing Book

                              Email Us Podcast Questions or Topics

                              ]]>                              So, you didn’t go to school for HR, and let’s be honest, hiring probably wasn’t what you dreamed about when you opened your shop. But here you are, needing to fill those bays and build a solid team.

                              In this episode of the Auto Repair Marketing Podcast, Kim Walker is joined by Lisa Coyle of Promotive to break down what it takes to hire in today’s world, and spoiler alert: it’s all about marketing.

                              From writing job posts that work to building a reputation techs want to work for, they cover everything you didn’t know you needed to know. You’ll discover why speed is your best friend, how your everyday shop culture is part of your recruiting strategy, and why treating candidates like customers is the game-changer most shop owners miss.

                              Whether you’re hiring right now or just trying to build your bench, this episode is packed with smart advice, straight talk, and some seriously valuable insight into what works (and what doesn’t) when it comes to marketing your way to a great hire.

                              Hit play, and get ready to turn hiring from a headache into a strength. 👊

                              Thank you to our friends at RepairPal for providing you with this episode. RepairPal’s Certified Network of shops is trusted by millions of customers each month. Learn more at

                              RepairPal.com/shops.

                              AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait—get started today at appfueled.com

                              Lagniappe (Books, Links, Other Podcasts, etc)

                              Promotive

                              Show Notes with Timestamps

                              • Introduction to the Podcast (00:00:01)  The podcast is introduced as part of the aftermarket radio network.
                              • Guest Introduction (00:00:10)  Kim welcomes Lisa Coil from Pro Motive and expresses excitement about the discussion.
                              • Personal Anecdote on Hiring (00:01:22)  Kim shares her first impression of Lisa at an industry event and their delayed connection.
                              • Marketing and Hiring Discussion (00:02:22)  Kim highlights the importance of marketing in attracting both customers and future team members.
                              • Childhood Reflections on Blue-Collar Work (00:03:31)  Kim reflects on societal views of blue-collar jobs and their financial misconceptions.
                              • Recruitment Challenges in the Industry (00:04:33)  Discussion on the shortage of skilled blue-collar workers and the need for effective marketing strategies.
                              • Understanding Headhunters vs. Recruiters (00:05:23)  Lisa explains the difference between headhunters and recruiters in the hiring process.
                              • Recruitment Process Overview (00:06:45)  Lisa describes the comprehensive services provided by headhunters, from job design to candidate negotiation.
                              • Common Hiring Problems for Shops (00:09:13)  Lisa outlines key challenges shops face, emphasizing the importance of branding and speed in hiring.
                              • Importance of Speed in Hiring (00:09:41)  Lisa stresses the need for quick responses to applicants to secure top talent.
                              • Marketing's Role in Job Descriptions (00:12:10)  Discussion on how marketing strategies influence job titles and descriptions to attract candidates.
                              • Optimizing Job Listings for Mobile (00:13:04)  Lisa advises shop owners to check how their listings appear on mobile devices for better visibility.
                              • Balancing Job Specificity and Attractiveness (00:15:28)  Lisa talks about the need to balance specificity in job titles without deterring potential applicants.
                              • Job Posting Strategies (00:18:28)  Discussion on effective places for shops to post job openings.
                              • Candidate Treatment (00:18:39)  Advice on treating job candidates like customers for better recruitment.
                              • Data Capture Importance (00:18:47)  Emphasis on capturing candidate data for future recruitment needs.
                              • Using Job Boards (00:19:55)  Recommendations on utilizing various job boards for recruitment.
                              • Applicant Tracking Systems (00:20:51)  Benefits of using applicant tracking systems for managing job applications.
                              • Building a Candidate Database (00:21:53)  The importance of maintaining a database of potential candidates over time.
                              • Social Media for Recruitment (00:22:46)  Using social media ads for recruitment and the challenges involved.
                              • Referral Programs (00:23:43)  Encouraging employee referrals as a strategy for finding candidates.
                              • Team Referral Incentives (00:25:27)  Impact of financial incentives on employee referrals for job candidates.
                              • Maintaining Candidate Connections (00:25:50)  Importance of staying in touch with candidates for future opportunities.
                              • LinkedIn for Hiring (00:27:15)  Discussion on the effectiveness of LinkedIn for hiring technicians.
                              • Marketing's Impact on Hiring (00:28:01)  How a shop's marketing affects their ability to attract good candidates.
                              • Consumer Reviews Influence (00:28:56)  The role of online reviews in shaping potential candidates' perceptions.
                              • Showcasing Company Culture (00:30:27)  The significance of showcasing company culture to attract talent.
                              • Careers Page Importance (00:32:55)  Discussion on the essential elements of a careers page for attracting talent.
                              • Website for Customers and Employees (00:33:44)  Lisa shares insights on designing websites for both consumers and potential employees.
                              • Showcasing Team Members (00:36:04)  Importance of displaying employees on the website to attract future talent.
                              • Training and Retention Strategies (00:37:12)  Discussion on the significance of training and retaining employees after hiring.
                              • Engagement During Transition (00:38:20)  Keeping candidates engaged between signing the offer and starting their new role.
                              • Making First Days Special (00:40:10)  Ideas for creating memorable first-day experiences for new hires.
                              • Responding to Negative Reviews (00:43:16)  Advice on handling negative feedback and its impact on employer branding.
                              • Reputation Management (00:45:24)  The importance of maintaining a positive reputation as an employer.
                              • Finding Pro Motive (00:48:28)  Information on how to connect with Pro Motive for hiring assistance.
                              • Closing Remarks (00:49:14)  Wrap-up of the episode and encouragement to listen to future shows.

                              How To Get In Touch

                              Join The Auto Repair Marketing Mastermind Group on Facebook

                              Meet The Pros

                              Follow SMP on Facebook

                              Follow SMP on Instagram

                              Get The Ultimate Guide to Auto Repair Shop Marketing Book

                              Email Us Podcast Questions or Topics

                              ]]>                              f41ed746-bb1d-43e5-81dc-fd90ab41a74fWed, 14 May 2025 00:15:00 -040050:02falsebonus                              Gamification and Engagement: Innovative Tools to Retain Top Talent [RR 1039]Gamification and Engagement: Innovative Tools to Retain Top Talent [RR 1039]Thanks to our Partners, NAPA Auto Care and NAPA TRACS 

                              The episode explores key strategies for improving technician retention in the automotive industry, focusing on work-life balance, continuous education, open communication, and positive workplace culture. David Boyes highlights the Today's Class app, which uses short, gamified, daily learning for technicians and service advisors to boost engagement. He also discusses his blog, An Automotive Shop Owner's Roadmap to Technician Retention, which outlines a six-step approach to retention, emphasizing culture, communication, and career development.

                              David Boyes, President of ‘Today’s Class”  An online learning organization that has been supporting the automotive industry for more than 20 years. David’s previous episodes HERE

                              Show Notes
                              • Watch Full Video Episode
                              • Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
                              • https://www.todaysclass.com/blog/tips-recruit-talent-tech-shortage 
                              • Introduction and Welcome (00:00:00)
                              • Engagement with Technicians (00:01:55)
                              • Gamification in Training (00:02:04)
                              • Daily Engagement Process (00:02:52)
                              • Continuous Education Importance (00:03:38)
                              • White Paper on Technician Retention (00:04:37)
                              • Overview of Retention Strategy Steps (00:04:47)
                              • Impact of Employee Turnover (00:07:10)
                              • Cultural Challenges in Retention (00:08:19)
                              • Sharing Success Stories (00:09:31)
                              • Building a Career Path (00:14:33)
                              • Developing a Retention Strategy (00:15:06)
                              • Unlimited PTO Discussion (00:16:11)
                              • Work-Life Balance Challenges (00:17:01)
                              • Importance of Training (00:18:05)
                              • Measuring Success (00:19:10)
                              • Seasonality in Business (00:20:25)
                              • Communication via the App (00:24:45)
                              • Company Evolution (00:24:04)

                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/           ]]>                              Thanks to our Partners, NAPA Auto Care and NAPA TRACS 

                              The episode explores key strategies for improving technician retention in the automotive industry, focusing on work-life balance, continuous education, open communication, and positive workplace culture. David Boyes highlights the Today's Class app, which uses short, gamified, daily learning for technicians and service advisors to boost engagement. He also discusses his blog, An Automotive Shop Owner's Roadmap to Technician Retention, which outlines a six-step approach to retention, emphasizing culture, communication, and career development.

                              David Boyes, President of ‘Today’s Class”  An online learning organization that has been supporting the automotive industry for more than 20 years. David’s previous episodes HERE

                              Show Notes
                              • Watch Full Video Episode
                              • Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
                              • https://www.todaysclass.com/blog/tips-recruit-talent-tech-shortage 
                              • Introduction and Welcome (00:00:00)
                              • Engagement with Technicians (00:01:55)
                              • Gamification in Training (00:02:04)
                              • Daily Engagement Process (00:02:52)
                              • Continuous Education Importance (00:03:38)
                              • White Paper on Technician Retention (00:04:37)
                              • Overview of Retention Strategy Steps (00:04:47)
                              • Impact of Employee Turnover (00:07:10)
                              • Cultural Challenges in Retention (00:08:19)
                              • Sharing Success Stories (00:09:31)
                              • Building a Career Path (00:14:33)
                              • Developing a Retention Strategy (00:15:06)
                              • Unlimited PTO Discussion (00:16:11)
                              • Work-Life Balance Challenges (00:17:01)
                              • Importance of Training (00:18:05)
                              • Measuring Success (00:19:10)
                              • Seasonality in Business (00:20:25)
                              • Communication via the App (00:24:45)
                              • Company Evolution (00:24:04)

                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/           ]]>                              e483c4db-62fa-48f5-be63-75c184331b62Tue, 13 May 2025 00:15:00 -040028:51falsefull10391039                              Being a Barnabas! with Evangela Brumfield [E042] - Speak Up! Effective CommunicationBeing a Barnabas! with Evangela Brumfield [E042] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                              Watch Full Video Episode

                              In our Episode Today:

                              Listeners will recall the Pilot Talk (Episode 34) with Austin Brumfield - and this time our host Craig O’Neill welcomes Austin’s amazing wife, Evangela, to the podcast!

                              Evangela is a pilot, an Airframe and Powerplant Mechanic, and a missionary.

                              As mentioned with Austin, the Brumfields are joining Arctic Barnabas Ministry’s (ABM) which will take them and their aviation skills to the remote regions of Alaska.  ABM aims to support and encourage those who serve in Alaska, so they don’t decide to leave! 

                              Since do leave after confronting hardship and the remote nature of Alaska- it becomes unlikely for people who cannot leave their remote communities to develop trust with any future newcomers.

                              The Word of the Day:

                              Barnabas:

                              Proper Noun  

                              Meaning:  "son of encouragement”

                              In the conversation listeners will enjoy hearing Evangela share and reflect on a number of topics including:

                              • Her passion for the mechanics of aircraft - and the importance of the A&P license
                              • What it is like communicating with your Certified Flight Instructor (CFI) - when you are married to your CFI
                              • How speaking through the radio in a solo flight instills a sense of confidence
                              • What it’s like to speak in front of churches to raise support
                              • Why raising support for living in Alaska is nearly twice as hard as other missions
                              • Compelling details about the challenges of remote living and isolation felt by people in the remote regions of Alaska
                              • Airplanes as a bridge for communication
                              • Also airplanes in general.  We do talk a bit about airplanes… 

                              Those who know Craig, know that when he entered college out of high-school - he wanted to become a missionary pilot himself.  Meeting the Brumfields later in life when he took up flight lessons in 2021 cultivated a new friendship and a new means to fuel that passion by supporting the Brumfields and welcoming them to share their story.

                              At Speak Up - we believe stories adjacent to our industry prove to illustrate solutions for our day-to-day situations.  A key takeaway from Evangela is for us to remember to be proactive about being a Barnabas in your part of the world! 

                              Don’t just wait to be called!

                              And be prepared to go this distance necessary to support those who need support!

                              We hope you’ll follow the Brumfield’s journey - details below!

                              For more information on Arctic Barnabas Ministry - Check out their site:  here

                              You can follow Austin and Evangela on Facebook, where they post their updates and newsletters by clicking here

                              Evangela shared a  wonderful Youtube video that was produced recently regarding missions in Alaska. ABM serves some of the individuals in the video so it's a great way to visualize the people, places, and need for ABM in Alaska. You can watch it by clicking here.

                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                              The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                              AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                              Contact Information


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                              ]]>                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                              Watch Full Video Episode

                              In our Episode Today:

                              Listeners will recall the Pilot Talk (Episode 34) with Austin Brumfield - and this time our host Craig O’Neill welcomes Austin’s amazing wife, Evangela, to the podcast!

                              Evangela is a pilot, an Airframe and Powerplant Mechanic, and a missionary.

                              As mentioned with Austin, the Brumfields are joining Arctic Barnabas Ministry’s (ABM) which will take them and their aviation skills to the remote regions of Alaska.  ABM aims to support and encourage those who serve in Alaska, so they don’t decide to leave! 

                              Since do leave after confronting hardship and the remote nature of Alaska- it becomes unlikely for people who cannot leave their remote communities to develop trust with any future newcomers.

                              The Word of the Day:

                              Barnabas:

                              Proper Noun  

                              Meaning:  "son of encouragement”

                              In the conversation listeners will enjoy hearing Evangela share and reflect on a number of topics including:

                              • Her passion for the mechanics of aircraft - and the importance of the A&P license
                              • What it is like communicating with your Certified Flight Instructor (CFI) - when you are married to your CFI
                              • How speaking through the radio in a solo flight instills a sense of confidence
                              • What it’s like to speak in front of churches to raise support
                              • Why raising support for living in Alaska is nearly twice as hard as other missions
                              • Compelling details about the challenges of remote living and isolation felt by people in the remote regions of Alaska
                              • Airplanes as a bridge for communication
                              • Also airplanes in general.  We do talk a bit about airplanes… 

                              Those who know Craig, know that when he entered college out of high-school - he wanted to become a missionary pilot himself.  Meeting the Brumfields later in life when he took up flight lessons in 2021 cultivated a new friendship and a new means to fuel that passion by supporting the Brumfields and welcoming them to share their story.

                              At Speak Up - we believe stories adjacent to our industry prove to illustrate solutions for our day-to-day situations.  A key takeaway from Evangela is for us to remember to be proactive about being a Barnabas in your part of the world! 

                              Don’t just wait to be called!

                              And be prepared to go this distance necessary to support those who need support!

                              We hope you’ll follow the Brumfield’s journey - details below!

                              For more information on Arctic Barnabas Ministry - Check out their site:  here

                              You can follow Austin and Evangela on Facebook, where they post their updates and newsletters by clicking here

                              Evangela shared a  wonderful Youtube video that was produced recently regarding missions in Alaska. ABM serves some of the individuals in the video so it's a great way to visualize the people, places, and need for ABM in Alaska. You can watch it by clicking here.

                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                              The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                              AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                              Contact Information


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                              ]]>                              99ef1ce6-138d-455c-b289-971a4b50f5a6Mon, 12 May 2025 00:15:00 -040042:45falsebonus                              Solving the Tool Debt Challenge: NAPA’s Game-Changer Team Tool Rebate [THA 432]Solving the Tool Debt Challenge: NAPA’s Game-Changer Team Tool Rebate [THA 432]Thanks to our Partners, NAPA TRACS, and Today's Class

                              Recorded at the NAPA Now Conference celebrating NAPA Auto Care’s 100th anniversary, Jason Rainey, Vice President of NAPA Auto Care, and Matt Crumpton, Director of Program Development, introduce the Team Tool Rebate program, which helps technicians manage tool debt while providing shops with funds to reward and retain talent. The conversation also emphasized NAPA’s apprenticeship and training programs, showcasing the company's commitment to education, workforce development, and genuine partnerships. Rainey and Crumpton highlight NAPA’s dedication to listening to its Auto Care members and delivering solutions that go beyond parts, aiming to uplift the industry through support, innovation, and strong shop culture.

                              Matt Crumpton, Director of Program Development, NAPA Auto Care

                              Jason Rainey, Vice President NAPA Auto Care. Jason’s previous episodes HERE

                              Show Notes:

                              • Watch Full Video Episode
                              • Introduction to NAPA NOW Conference (00:00:00)
                              • Training Focus at NAPA NOW (00:05:07)
                              • Introduction of Team Tool Rebate (00:06:22)
                              • The Concept Behind Team Tool Rebate (00:07:33)
                              • Allocation Process for Rebate Funds (00:10:59)
                              • Creating a Positive Shop Culture (00:12:25)
                              • Rebate Program Impact (00:15:02)
                              • Strengthening Relationships with Members (00:15:59)
                              • Understanding NAPA's Programs (00:17:08)
                              • Partnerships in the Automotive Industry (00:17:56)
                              • Team Tool Rebate Launch (00:19:51)
                              • Celebrating Partnerships (00:21:28)
                              • Engaging Technicians (00:22:17)
                              • Listening to Member Feedback (00:23:13)

                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                              ]]>                              Thanks to our Partners, NAPA TRACS, and Today's Class

                              Recorded at the NAPA Now Conference celebrating NAPA Auto Care’s 100th anniversary, Jason Rainey, Vice President of NAPA Auto Care, and Matt Crumpton, Director of Program Development, introduce the Team Tool Rebate program, which helps technicians manage tool debt while providing shops with funds to reward and retain talent. The conversation also emphasized NAPA’s apprenticeship and training programs, showcasing the company's commitment to education, workforce development, and genuine partnerships. Rainey and Crumpton highlight NAPA’s dedication to listening to its Auto Care members and delivering solutions that go beyond parts, aiming to uplift the industry through support, innovation, and strong shop culture.

                              Matt Crumpton, Director of Program Development, NAPA Auto Care

                              Jason Rainey, Vice President NAPA Auto Care. Jason’s previous episodes HERE

                              Show Notes:

                              • Watch Full Video Episode
                              • Introduction to NAPA NOW Conference (00:00:00)
                              • Training Focus at NAPA NOW (00:05:07)
                              • Introduction of Team Tool Rebate (00:06:22)
                              • The Concept Behind Team Tool Rebate (00:07:33)
                              • Allocation Process for Rebate Funds (00:10:59)
                              • Creating a Positive Shop Culture (00:12:25)
                              • Rebate Program Impact (00:15:02)
                              • Strengthening Relationships with Members (00:15:59)
                              • Understanding NAPA's Programs (00:17:08)
                              • Partnerships in the Automotive Industry (00:17:56)
                              • Team Tool Rebate Launch (00:19:51)
                              • Celebrating Partnerships (00:21:28)
                              • Engaging Technicians (00:22:17)
                              • Listening to Member Feedback (00:23:13)

                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                              ]]>                              c86f94d6-d511-4c65-b018-75c6505b9911Fri, 09 May 2025 14:00:00 -040024:08falsefull432432                              Credit Card Processing Fees [E169] - Business By The NumbersCredit Card Processing Fees [E169] - Business By The NumbersThanks to our partner Promotive

                              Credit card fees are eating into shop owners' profits — but should you be passing those costs onto customers? In this episode of Business By The Numbers, Hunt revisits the hot-button topic and shares what’s changed since 2021.

                              Key Points:

                              • Why more shops are experimenting with credit card surcharges today
                              • Real-world results from shops that do charge fees — and those that don’t
                              • The hidden dangers of incentivizing cash payments
                              • How pricing strategy impacts customer loyalty and shop profitability
                              • Hunt’s no-BS recommendation for handling credit card costs in 2025

                              Thanks to our partner, Promotive

                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                              Visit us Online: www.paarmelis.com

                              Email Hunt: podcast@paarmelis.com

                              Text Paar Melis @ 301-307-5413

                              Download a Copy of My Books Here:


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                              ]]>                              Thanks to our partner Promotive

                              Credit card fees are eating into shop owners' profits — but should you be passing those costs onto customers? In this episode of Business By The Numbers, Hunt revisits the hot-button topic and shares what’s changed since 2021.

                              Key Points:

                              • Why more shops are experimenting with credit card surcharges today
                              • Real-world results from shops that do charge fees — and those that don’t
                              • The hidden dangers of incentivizing cash payments
                              • How pricing strategy impacts customer loyalty and shop profitability
                              • Hunt’s no-BS recommendation for handling credit card costs in 2025

                              Thanks to our partner, Promotive

                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                              Visit us Online: www.paarmelis.com

                              Email Hunt: podcast@paarmelis.com

                              Text Paar Melis @ 301-307-5413

                              Download a Copy of My Books Here:


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                              ]]>                              da595e52-9c9e-49bb-9adf-7d3fbcaae379Thu, 08 May 2025 00:15:00 -040023:30falsebonus                              The Shift is Real: Tariffs, E-Fuels, and the Rise of Humanoids [RR 1038]The Shift is Real: Tariffs, E-Fuels, and the Rise of Humanoids [RR 1038]Thanks to our Partners, NAPA Auto Care and NAPA TRACS 

                              Derek Kaufman discusses the future of the automotive industry, from tariffs and Chinese EVs to the rise of hydrogen, e-fuels, and AI in repair shops. He explores how automation, policy, and innovation are reshaping the landscape—and why independent shops must build trust, embrace technology, and invest in training to stay competitive.

                              Derek Kaufman, Managing Partner, Schwartz Advisors, Listen to Derek’s previous episodes HERE.

                              Show Notes
                              • Watch Full Video Episode
                              • Introduction of Derek Kaufman (00:00:00)
                              • Discussion on Tariffs and Market Reactions (00:02:28)
                              • Concerns About Chinese EVs (00:05:06)
                              • Historical Context of Quality in Automotive Industry (00:05:26)
                              • Impact of EV Tax Credits on Sales (00:08:25)
                              • Rethinking Climate Change and Transportation (00:09:27)
                              • Future of Internal Combustion Engines (00:14:33)
                              • The Role of AI in the Automotive Industry (00:16:12)
                              • Humanoid Robots in the Workforce (00:17:01)
                              • The Aging of Cars (00:19:48)
                              • Humanoid Technology in Automotive (00:20:49)
                              • Hydrogen Fuel Developments (00:21:21)
                              • Refining Capacity and Renewable Fuels (00:22:01)
                              • Distributed Power and Solar Farms (00:23:16)
                              • Customer Loyalty Through Expertise (00:25:34)
                              • Embracing EV Training (00:26:06)

                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/           ]]>                              Thanks to our Partners, NAPA Auto Care and NAPA TRACS 

                              Derek Kaufman discusses the future of the automotive industry, from tariffs and Chinese EVs to the rise of hydrogen, e-fuels, and AI in repair shops. He explores how automation, policy, and innovation are reshaping the landscape—and why independent shops must build trust, embrace technology, and invest in training to stay competitive.

                              Derek Kaufman, Managing Partner, Schwartz Advisors, Listen to Derek’s previous episodes HERE.

                              Show Notes
                              • Watch Full Video Episode
                              • Introduction of Derek Kaufman (00:00:00)
                              • Discussion on Tariffs and Market Reactions (00:02:28)
                              • Concerns About Chinese EVs (00:05:06)
                              • Historical Context of Quality in Automotive Industry (00:05:26)
                              • Impact of EV Tax Credits on Sales (00:08:25)
                              • Rethinking Climate Change and Transportation (00:09:27)
                              • Future of Internal Combustion Engines (00:14:33)
                              • The Role of AI in the Automotive Industry (00:16:12)
                              • Humanoid Robots in the Workforce (00:17:01)
                              • The Aging of Cars (00:19:48)
                              • Humanoid Technology in Automotive (00:20:49)
                              • Hydrogen Fuel Developments (00:21:21)
                              • Refining Capacity and Renewable Fuels (00:22:01)
                              • Distributed Power and Solar Farms (00:23:16)
                              • Customer Loyalty Through Expertise (00:25:34)
                              • Embracing EV Training (00:26:06)

                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/           ]]>                              779604ff-3e64-4fcd-9e62-208686add357Tue, 06 May 2025 00:15:00 -040027:24falsefull10381038                              What's Next? [E210] - Chris Cotton Weekly BlitzWhat's Next? [E210] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                              Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                              Check out their podcast here: https://autorepairmarketing.captivate.fm/

                              If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                              Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                              Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                              To listen to more episodes, make sure and go over to iTunes and or Spotify.

                              Don't forget to rate and review us!

                              Connect with Chris:

                              AutoFix-Auto Shop Coaching

                              www.autoshopcoaching.com

                              www.aftermarketradionetwork.com

                              940-400-1008

                              Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                              YouTube: https://bit.ly/3ClX0ae

                              Email Chris: chris@autofixsos.com

                              In this episode of "The Weekly Blitz," host Coach Chris Cotton takes listeners on a journey through both his personal and professional life, offering a glimpse into the milestones and aspirations that shape his career. Chris shares the exciting news of his upcoming graduation, a significant achievement marking the culmination of 34 years of dedication and perseverance in pursuing a bachelor's degree. This personal triumph serves as a testament to his commitment to lifelong learning and growth.

                              As he looks to the future, Chris unveils his ambitious plans to develop a new educational series focused on the fundamentals of auto repair management. This series is designed to be a valuable resource for both new and seasoned shop owners, providing them with essential knowledge and strategies to navigate the complexities of the industry. By addressing key topics such as operational efficiency, customer service excellence, and financial management, Chris aims to empower shop owners to elevate their businesses to new heights.


                              In addition to his educational endeavors, Chris highlights his active involvement with Worldpac, a leading distributor of automotive parts. Through this collaboration, he underscores the critical importance of staying attuned to market needs and trends within the auto repair industry. By understanding these dynamics, shop owners can better position themselves to meet customer demands and remain competitive in a rapidly evolving marketplace.


                              Chris also takes the opportunity to promote Shop Marketing Pros, a marketing company that specializes in providing tailored services for auto repair shops. He emphasizes the value of partnering with experts who understand the unique challenges and opportunities within the industry, and how effective marketing strategies can drive business growth and customer engagement.


                              Throughout the episode, Chris Cotton reinforces the theme of returning to fundamentals as a means to enhance business operations and customer service. By focusing on core principles and best practices, shop owners can build a solid foundation for success and create lasting value for their customers. This episode of "The Weekly Blitz" serves as both an inspirational narrative and a practical guide for those seeking to thrive in the auto repair industry.


                              Introduction to the Episode (00:00:08)

                              Coach Chris Cotton introduces the podcast and its focus on auto repair business insights.


                              Personal Update: Graduation (00:01:09)

                              Chris shares his excitement about graduating after 34 years of working towards his bachelor's degree.


                              Future Plans and Opportunities (00:02:23)

                              He discusses contemplating his next steps now that he has completed his degree.


                              Expanding Services to Different Repair Industries (00:03:25)

                              Chris outlines plans to better communicate the services offered to various types of repair shops.


                              Worldpac Involvement and Upcoming Events (00:04:41)

                              He mentions his role in organizing Worldpac's events and facilitating smart groups.


                              Back to Basics: New Series Announcement (00:05:51)

                              Chris reveals a new series focused on fundamental auto repair management concepts.


                              Addressing Industry Challenges and Tariffs (00:06:59)

                              He shares insights on current business challenges and the confusion surrounding tariffs.


                              Business Performance Insights (00:08:01)

                              Chris discusses the mixed feelings about business performance despite record sales in some shops.


                              Call to Action: Finding Needs in Business (00:09:02)

                              He encourages listeners to identify needs in their businesses and stay tuned for upcoming content.


                              The Aftermarket Radio Network

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                              Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                              Check out their podcast here: https://autorepairmarketing.captivate.fm/

                              If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                              Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 

                              Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 

                              To listen to more episodes, make sure and go over to iTunes and or Spotify.

                              Don't forget to rate and review us!

                              Connect with Chris:

                              AutoFix-Auto Shop Coaching

                              www.autoshopcoaching.com

                              www.aftermarketradionetwork.com

                              940-400-1008

                              Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                              YouTube: https://bit.ly/3ClX0ae

                              Email Chris: chris@autofixsos.com

                              In this episode of "The Weekly Blitz," host Coach Chris Cotton takes listeners on a journey through both his personal and professional life, offering a glimpse into the milestones and aspirations that shape his career. Chris shares the exciting news of his upcoming graduation, a significant achievement marking the culmination of 34 years of dedication and perseverance in pursuing a bachelor's degree. This personal triumph serves as a testament to his commitment to lifelong learning and growth.

                              As he looks to the future, Chris unveils his ambitious plans to develop a new educational series focused on the fundamentals of auto repair management. This series is designed to be a valuable resource for both new and seasoned shop owners, providing them with essential knowledge and strategies to navigate the complexities of the industry. By addressing key topics such as operational efficiency, customer service excellence, and financial management, Chris aims to empower shop owners to elevate their businesses to new heights.


                              In addition to his educational endeavors, Chris highlights his active involvement with Worldpac, a leading distributor of automotive parts. Through this collaboration, he underscores the critical importance of staying attuned to market needs and trends within the auto repair industry. By understanding these dynamics, shop owners can better position themselves to meet customer demands and remain competitive in a rapidly evolving marketplace.


                              Chris also takes the opportunity to promote Shop Marketing Pros, a marketing company that specializes in providing tailored services for auto repair shops. He emphasizes the value of partnering with experts who understand the unique challenges and opportunities within the industry, and how effective marketing strategies can drive business growth and customer engagement.


                              Throughout the episode, Chris Cotton reinforces the theme of returning to fundamentals as a means to enhance business operations and customer service. By focusing on core principles and best practices, shop owners can build a solid foundation for success and create lasting value for their customers. This episode of "The Weekly Blitz" serves as both an inspirational narrative and a practical guide for those seeking to thrive in the auto repair industry.


                              Introduction to the Episode (00:00:08)

                              Coach Chris Cotton introduces the podcast and its focus on auto repair business insights.


                              Personal Update: Graduation (00:01:09)

                              Chris shares his excitement about graduating after 34 years of working towards his bachelor's degree.


                              Future Plans and Opportunities (00:02:23)

                              He discusses contemplating his next steps now that he has completed his degree.


                              Expanding Services to Different Repair Industries (00:03:25)

                              Chris outlines plans to better communicate the services offered to various types of repair shops.


                              Worldpac Involvement and Upcoming Events (00:04:41)

                              He mentions his role in organizing Worldpac's events and facilitating smart groups.


                              Back to Basics: New Series Announcement (00:05:51)

                              Chris reveals a new series focused on fundamental auto repair management concepts.


                              Addressing Industry Challenges and Tariffs (00:06:59)

                              He shares insights on current business challenges and the confusion surrounding tariffs.


                              Business Performance Insights (00:08:01)

                              Chris discusses the mixed feelings about business performance despite record sales in some shops.


                              Call to Action: Finding Needs in Business (00:09:02)

                              He encourages listeners to identify needs in their businesses and stay tuned for upcoming content.


                              The Aftermarket Radio Network

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                              #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                              ]]>dccec6ee-c59e-43a9-bd0d-09d351d946daMon, 05 May 2025 00:15:00 -040009:12falsebonus                              Just Call Your Clients! With Hunt Demarest [E041] - Speak Up! Effective CommunicationJust Call Your Clients! With Hunt Demarest [E041] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                              Watch Full Video Episode

                              In our episode today, we welcome guest Hunt Demarest, CPA ABV.

                              Hunt is the host of Business by the Numbers and, as our host Craig O’Neill will tell you… Hunt uses words really well for a numbers man!

                              This episode came to be after Craig found himself on a walk and listening to one of Hunts recent episodes, Episode 163 - Where are my customers?  It’s a great episode on getting to the root of what the numbers are actually telling you - and guess what - it involves actually picking up the phone and talking to people!

                              Hunt’s episode played right after Craig had listened to an episode on a health/wellness program which spoke on a similar topic… going straight to the source of information!

                              Often times we can get caught up in the minutia of details and analysis.

                              If we are not careful - it can lead to assumptions and wrong conclusions.

                              As Hunt says, “Numbers do not lie, but they do not tell the whole story.”

                              Getting the whole story inevitably involves communication - and it isn’t always comfortable for people to pick up a phone to get it.

                              While the takeaway for today’s episode is in the title, it expands as you listen to Hunt and Craig explore a range of topics from talking to clients, employees, and even family.

                              Today’s WOTD is Gumption

                              noun

                              • the ability to make intelligent decisions especially in everyday matters

                              Learn more about Hunt Demarest here: 

                              https://paarmelis.com/business-by-the-numbers/

                              Look for his book here:  https://a.co/d/hAf0cDF

                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                              The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                              AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                              Contact Information


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                              ]]>                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                              Watch Full Video Episode

                              In our episode today, we welcome guest Hunt Demarest, CPA ABV.

                              Hunt is the host of Business by the Numbers and, as our host Craig O’Neill will tell you… Hunt uses words really well for a numbers man!

                              This episode came to be after Craig found himself on a walk and listening to one of Hunts recent episodes, Episode 163 - Where are my customers?  It’s a great episode on getting to the root of what the numbers are actually telling you - and guess what - it involves actually picking up the phone and talking to people!

                              Hunt’s episode played right after Craig had listened to an episode on a health/wellness program which spoke on a similar topic… going straight to the source of information!

                              Often times we can get caught up in the minutia of details and analysis.

                              If we are not careful - it can lead to assumptions and wrong conclusions.

                              As Hunt says, “Numbers do not lie, but they do not tell the whole story.”

                              Getting the whole story inevitably involves communication - and it isn’t always comfortable for people to pick up a phone to get it.

                              While the takeaway for today’s episode is in the title, it expands as you listen to Hunt and Craig explore a range of topics from talking to clients, employees, and even family.

                              Today’s WOTD is Gumption

                              noun

                              • the ability to make intelligent decisions especially in everyday matters

                              Learn more about Hunt Demarest here: 

                              https://paarmelis.com/business-by-the-numbers/

                              Look for his book here:  https://a.co/d/hAf0cDF

                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                              The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                              AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                              Contact Information


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                              ]]>                              85faeae8-f8cc-43c0-a4a9-4121f762b1ffMon, 05 May 2025 00:15:00 -040038:53falsebonus                              Stop Eating Our Young: The Importance of Mentoring [THA 431]Stop Eating Our Young: The Importance of Mentoring [THA 431]Thanks to our Partners, NAPA TRACS, and Today's Class

                              Mike Coley and George Arrants from the ASE Education Foundation address the ongoing technician shortage in the automotive industry. They highlight the importance of education, mentoring, and industry involvement in developing career-ready talent. Coley discusses how ASE certification improves retention and productivity, while Arrants emphasizes the value technicians place on a positive shop culture and proper equipment. The episode urges shop owners to actively support schools, nurture entry-level talent, and create environments that promote long-term career development.

                              Mike Coley and George Arrants, ASE Education Foundation: https://www.aseeducationfoundation.org/

                              Show Notes:

                              • Watch Full Video Episode
                              • Technician Shortage Discussion (00:00:00)
                              • Always Be Recruiting (00:03:43)
                              • Hiring Challenges (00:05:07)
                              • Importance of Career Path (00:06:17)
                              • Understanding Technician Turnover (00:09:11)
                              • Evaluating Technicians (00:14:11)
                              • Engaging with Schools (00:15:27)
                              • Importance of Brand Recognition (00:16:30)
                              • Career Fair Engagement (00:18:41)
                              • Understanding Young Workers' Needs (00:22:00)
                              • Role of ASE in Education (00:23:42)
                              • Aligning Education with Industry Needs (00:26:54)
                              • Impact of Accreditation (00:29:03)
                              • Elevating Student Expectations (00:33:17)
                              • Industry Accountability (00:34:14)
                              • Success Stories in Education (00:36:24)
                              • Turnover and Technician Shortage (00:38:12)
                              • Benefits of ASE Certification (00:38:25)

                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                              ]]>                              Thanks to our Partners, NAPA TRACS, and Today's Class

                              Mike Coley and George Arrants from the ASE Education Foundation address the ongoing technician shortage in the automotive industry. They highlight the importance of education, mentoring, and industry involvement in developing career-ready talent. Coley discusses how ASE certification improves retention and productivity, while Arrants emphasizes the value technicians place on a positive shop culture and proper equipment. The episode urges shop owners to actively support schools, nurture entry-level talent, and create environments that promote long-term career development.

                              Mike Coley and George Arrants, ASE Education Foundation: https://www.aseeducationfoundation.org/

                              Show Notes:

                              • Watch Full Video Episode
                              • Technician Shortage Discussion (00:00:00)
                              • Always Be Recruiting (00:03:43)
                              • Hiring Challenges (00:05:07)
                              • Importance of Career Path (00:06:17)
                              • Understanding Technician Turnover (00:09:11)
                              • Evaluating Technicians (00:14:11)
                              • Engaging with Schools (00:15:27)
                              • Importance of Brand Recognition (00:16:30)
                              • Career Fair Engagement (00:18:41)
                              • Understanding Young Workers' Needs (00:22:00)
                              • Role of ASE in Education (00:23:42)
                              • Aligning Education with Industry Needs (00:26:54)
                              • Impact of Accreditation (00:29:03)
                              • Elevating Student Expectations (00:33:17)
                              • Industry Accountability (00:34:14)
                              • Success Stories in Education (00:36:24)
                              • Turnover and Technician Shortage (00:38:12)
                              • Benefits of ASE Certification (00:38:25)

                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                              ]]>                              57ce1223-a59a-480b-bcf7-eda0e11f0e12Fri, 02 May 2025 14:00:00 -040039:57falsefull431431                              Don't Mess With Sales Tax! [E168] - Business By The NumbersDon't Mess With Sales Tax! [E168] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                              In this week's episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis & Associates, tells a jaw-dropping real-world story: how one automotive repair shop owner — and his wife — ended up spending days in jail over mishandled sales tax payments.

                              If you're an auto repair shop owner, this episode is a must-listen. Sales tax isn’t income tax — it’s trust money you're collecting on behalf of the government, and states take it very personally when they don’t get paid.

                              In this episode, you’ll learn:

                              • Why sales tax is treated more seriously than income tax by state and local governments
                              • How a small sales tax problem snowballed into jail time, a locked shop, and frozen bank accounts
                              • What mistakes automotive shop owners make that trigger sales tax audits
                              • The one mistake you can’t afford to make after you get behind
                              • Simple steps to protect your business, your reputation — and your freedom

                              Did you know that NAPA TRACS has onsite training plus six days a week support?

                              It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                              Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                              Thanks to our partner, Promotive

                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                              Visit us Online: www.paarmelis.com

                              Email Hunt: podcast@paarmelis.com

                              Text Paar Melis @ 301-307-5413

                              Download a Copy of My Books Here:


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                              ]]>                              Thanks to our partners, NAPA TRACS and Promotive

                              In this week's episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis & Associates, tells a jaw-dropping real-world story: how one automotive repair shop owner — and his wife — ended up spending days in jail over mishandled sales tax payments.

                              If you're an auto repair shop owner, this episode is a must-listen. Sales tax isn’t income tax — it’s trust money you're collecting on behalf of the government, and states take it very personally when they don’t get paid.

                              In this episode, you’ll learn:

                              • Why sales tax is treated more seriously than income tax by state and local governments
                              • How a small sales tax problem snowballed into jail time, a locked shop, and frozen bank accounts
                              • What mistakes automotive shop owners make that trigger sales tax audits
                              • The one mistake you can’t afford to make after you get behind
                              • Simple steps to protect your business, your reputation — and your freedom

                              Did you know that NAPA TRACS has onsite training plus six days a week support?

                              It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                              Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                              Thanks to our partner, Promotive

                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                              Visit us Online: www.paarmelis.com

                              Email Hunt: podcast@paarmelis.com

                              Text Paar Melis @ 301-307-5413

                              Download a Copy of My Books Here:


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                              ]]>                              85a09bf1-6156-4064-a767-d46b9a5df912Thu, 01 May 2025 00:15:00 -040027:48falsebonus                              Jeepers Creepers [E184] - Automotive Field TheoryJeepers Creepers [E184] - Automotive Field TheoryThanks to our Partner, NAPA Autotech Training

                              Key Points & Takeaways:

                              The Problem:

                              • A 2023 Jeep Grand Cherokee (collision repair) came in with blind spot warning and parking aid malfunction lights on.
                              • No functionality in either system post-repair.

                              Initial Diagnosis:

                              • Verified the concern (instrument cluster lit up with warnings).
                              • Used an aftermarket scan tool (Snap-on Ultra) and found:
                              • ADAS control module had multiple DTCs for open/short circuits on all radar sensors.
                              • Parking aid module had similar codes for ultrasonic sensors.
                              • Vehicle was hit in the passenger rear, leading to replacement of the bumper, harness, and rear hatch.

                              Suspected Causes:

                              • Blown fuse (common culprit for multiple system failures).
                              • Crushed/damaged wiring harness (common after collisions).
                              • Module failure due to impact.

                              Testing & Findings:

                              • Checked power and ground at the ADAS module—all good.
                              • Inspected wiring harness for damage (no visible issues).
                              • Critical Clue: Wire colors didn’t match the schematic.
                              • Initially dismissed as a common schematic error.
                              • Later realized the entire harness was installed backward (left/right sides flipped).

                              The Fix:

                              • Flipped the harness and radar modules to their correct positions.
                              • All codes cleared except two for the blind spot radars—turned out they were also swapped.
                              • After correction, all systems worked perfectly.

                              Lessons Learned:

                              • Don’t get stuck in a diagnostic rabbit hole. Good techs pivot when clues don’t add up.
                              • Man-made problems can be the trickiest. Always verify previous work (especially after collisions).
                              • Wire color discrepancies matter. Even if schematics are often wrong, they can reveal bigger issues.
                              • "Slow down to speed up." Rushing leads to wasted time; methodical checks save hours.

                              Final Thoughts:

                              • Awareness is key. Catch yourself when fixating on one theory.
                              • Experience can work against you. Stay open to new clues, even if they conflict with past patterns.

                              Contact Information


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                              ]]>                              Thanks to our Partner, NAPA Autotech Training

                              Key Points & Takeaways:

                              The Problem:

                              • A 2023 Jeep Grand Cherokee (collision repair) came in with blind spot warning and parking aid malfunction lights on.
                              • No functionality in either system post-repair.

                              Initial Diagnosis:

                              • Verified the concern (instrument cluster lit up with warnings).
                              • Used an aftermarket scan tool (Snap-on Ultra) and found:
                              • ADAS control module had multiple DTCs for open/short circuits on all radar sensors.
                              • Parking aid module had similar codes for ultrasonic sensors.
                              • Vehicle was hit in the passenger rear, leading to replacement of the bumper, harness, and rear hatch.

                              Suspected Causes:

                              • Blown fuse (common culprit for multiple system failures).
                              • Crushed/damaged wiring harness (common after collisions).
                              • Module failure due to impact.

                              Testing & Findings:

                              • Checked power and ground at the ADAS module—all good.
                              • Inspected wiring harness for damage (no visible issues).
                              • Critical Clue: Wire colors didn’t match the schematic.
                              • Initially dismissed as a common schematic error.
                              • Later realized the entire harness was installed backward (left/right sides flipped).

                              The Fix:

                              • Flipped the harness and radar modules to their correct positions.
                              • All codes cleared except two for the blind spot radars—turned out they were also swapped.
                              • After correction, all systems worked perfectly.

                              Lessons Learned:

                              • Don’t get stuck in a diagnostic rabbit hole. Good techs pivot when clues don’t add up.
                              • Man-made problems can be the trickiest. Always verify previous work (especially after collisions).
                              • Wire color discrepancies matter. Even if schematics are often wrong, they can reveal bigger issues.
                              • "Slow down to speed up." Rushing leads to wasted time; methodical checks save hours.

                              Final Thoughts:

                              • Awareness is key. Catch yourself when fixating on one theory.
                              • Experience can work against you. Stay open to new clues, even if they conflict with past patterns.

                              Contact Information


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                              ]]>                              1696c029-ee5b-4386-96f7-5261a3ef1479Wed, 30 Apr 2025 00:15:00 -040023:02falsebonus                              Creating a Shared Vision for Your Organization [E150] - The Auto Repair Marketing PodcastCreating a Shared Vision for Your Organization [E150] - The Auto Repair Marketing PodcastIn this episode, we’re diving into the powerful concept of creating a shared vision and how a lack of clarity could be holding your shop back from real growth.

                              I’ll walk you through what I learned in a deep dive after my own leadership team challenged me to cast a vision that reaches every level of our company. We’ll talk about how to get out of the “small thinking” trap, how to define your goals with laser precision, and why your employees need to see, feel, and believe in the same future you do.

                              Plus, I’ll share real tools, like how to craft your vision statement, how to communicate it across your team, and how to create a business where everyone’s pulling in the same direction.

                              If you want to stop playing small and start building something truly great, this episode is for you.

                              Thank you to our friends at RepairPal for providing you this episode. RepairPal will help you grow your auto business and you can learn more at RepairPal.com/shops.

                              Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com 

                              Lagniappe (Books, Links, Other Podcasts, etc)

                              EOS One

                              Vivid Vision: A Remarkable Tool For Aligning Your Business Around a Shared Vision of the Future - Cameron Herold 

                              The Vision Driven Leader - Michael Hyatt

                              Stop Delaying Your Dreams: Time to Take Action

                              Show Notes with Timestamps

                              • Introduction and Sponsors (00:00:01) Overview of the podcast and thanks to sponsors RepairPal and App Fuel.
                              • Creating a Shared Vision (00:00:10) Brian discusses the importance of establishing a shared vision for the company.
                              • Leadership Team Meetings (00:01:13) Details about offsite leadership meetings and the exercise called "the one thing."
                              • Feedback and Growth (00:02:08) Brian reflects on receiving feedback from his leadership team and its impact on personal growth.
                              • Shifting Mindset on Growth (00:03:07) Brian shares his fears about growth and how he overcame them to embrace larger ambitions.
                              • Disney's Service Model (00:04:17) Comparison of Disney's customer service model to his company's approach to client service.
                              • Processes and Procedures (00:05:26) Discussion on the importance of processes in maintaining service quality while growing.
                              • Inbound Marketing Strategy (00:07:25) Brian explains the effectiveness of inbound marketing in attracting clients.
                              • Outbound Sales Shift (00:09:26) Introduction of outbound sales strategies and the team's initial reactions to the change.
                              • Creating a Shared Vision Deep Dive (00:10:34) Brian's focus on developing a shared vision after receiving feedback from his leadership team.
                              • Researching Shared Vision (00:11:42) Challenges in finding resources on creating a shared vision and discovering related literature.
                              • Book Recommendations (00:12:42) Brian reviews two books on vision creation and his thoughts on their content.
                              • Simplicity of Creating Vision (00:13:34) Brian concludes that creating a shared vision is simpler than expected, emphasizing clarity.
                              • Vision, Mission, and Values Explained (00:14:45) Brian differentiates between vision, mission, and values with a practical example.
                              • Big Dreams and Ambitions (00:15:45)  Brian discusses the importance of dreaming big and outlines a fictional company's ambitious goals.
                              • Vision, Mission, and Values (00:16:48)  He explains the significance of having a clear vision, mission, and values for a successful organization.
                              • Sponsor Message: RepairPal (00:17:48)  Introduction to RepairPal and its services that help auto repair shops attract tech-savvy customers.
                              • Sponsor Message: App Fuel (00:18:48)  Overview of App Fuel's customer loyalty app designed for auto service shops to enhance customer retention.
                              • Core Values and Their Importance (00:19:57)  Brian shares his realization of the value of core values in decision-making and company culture.
                              • Litmus Testing New Hires (00:20:59)  He describes how to evaluate potential hires against the company's vision, mission, and values.
                              • Understanding What You Want (00:21:55)  Brian emphasizes the importance of defining personal and business desires beyond just financial goals.
                              • Creating a Clear Vision (00:23:51)  Discussion on the necessity of a detailed, clear vision for a business to guide its direction.
                              • Proximity to Your Dreams (00:26:56)  Encouragement to immerse oneself in environments that inspire and reflect personal dreams and aspirations.
                              • Crafting Your Vision (00:28:50)  Brian advises on the process of creating a vision, emphasizing the need for time and space away from routine. 
                              • The Importance of a Clear Direction (00:29:46)  He compares running a business without a clear vision to aimlessly shooting an arrow, highlighting the risks involved.
                              • Creating a Target (00:30:41)  Discusses the importance of having a detailed vision as a target for business goals.
                              • Vision Details (00:31:37)  Explains the components of a business vision, including specifics about services and operational metrics.
                              • Dream Big (00:34:25)  Encourages thinking big without worrying about how to achieve those goals initially.
                              • Historical Example: JFK (00:35:32)  Uses JFK's moon landing vision as an example of effective goal-setting and inspiring leadership.
                              • Sharing the Vision (00:37:33)  Stresses the need to communicate the vision clearly to the entire team for buy-in.
                              • Selling Down the Ladder (00:38:27)  Describes the process of sharing the vision, starting with leadership and moving downwards.
                              • Feedback and Buy-In (00:39:19)  Highlights the importance of receiving feedback and fostering genuine buy-in from team members.
                              • Repetition of Vision (00:40:12)  Discusses the necessity of repeatedly communicating the vision to ensure team alignment.
                              • Crafting the Vision (00:42:20)  Brian reflects on his personal goal to create a detailed vision for his organization.
                              • Importance of Shared Vision (00:43:34)  Concludes with the significance of a shared vision for team alignment and achieving business goals.

                              How To Get In Touch

                              Join The Auto Repair Marketing Mastermind Group on Facebook

                              Meet The Pros

                              Follow SMP on Facebook

                              Follow SMP on Instagram

                              Get The Ultimate Guide to Auto Repair Shop Marketing Book

                              Email Us Podcast Questions or Topics 

                              Thanks to our Partners,

                              RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                              App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                              Aftermarket Radio Network

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                              In this episode, we’re diving into the powerful concept of creating a shared vision and how a lack of clarity could be holding your shop back from real growth.

                              I’ll walk you through what I learned in a deep dive after my own leadership team challenged me to cast a vision that reaches every level of our company. We’ll talk about how to get out of the “small thinking” trap, how to define your goals with laser precision, and why your employees need to see, feel, and believe in the same future you do.

                              Plus, I’ll share real tools, like how to craft your vision statement, how to communicate it across your team, and how to create a business where everyone’s pulling in the same direction.

                              If you want to stop playing small and start building something truly great, this episode is for you.

                              Thank you to our friends at RepairPal for providing you this episode. RepairPal will help you grow your auto business and you can learn more at RepairPal.com/shops.

                              Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com 

                              Lagniappe (Books, Links, Other Podcasts, etc)

                              EOS One

                              Vivid Vision: A Remarkable Tool For Aligning Your Business Around a Shared Vision of the Future - Cameron Herold 

                              The Vision Driven Leader - Michael Hyatt

                              Stop Delaying Your Dreams: Time to Take Action

                              Show Notes with Timestamps

                              • Introduction and Sponsors (00:00:01) Overview of the podcast and thanks to sponsors RepairPal and App Fuel.
                              • Creating a Shared Vision (00:00:10) Brian discusses the importance of establishing a shared vision for the company.
                              • Leadership Team Meetings (00:01:13) Details about offsite leadership meetings and the exercise called "the one thing."
                              • Feedback and Growth (00:02:08) Brian reflects on receiving feedback from his leadership team and its impact on personal growth.
                              • Shifting Mindset on Growth (00:03:07) Brian shares his fears about growth and how he overcame them to embrace larger ambitions.
                              • Disney's Service Model (00:04:17) Comparison of Disney's customer service model to his company's approach to client service.
                              • Processes and Procedures (00:05:26) Discussion on the importance of processes in maintaining service quality while growing.
                              • Inbound Marketing Strategy (00:07:25) Brian explains the effectiveness of inbound marketing in attracting clients.
                              • Outbound Sales Shift (00:09:26) Introduction of outbound sales strategies and the team's initial reactions to the change.
                              • Creating a Shared Vision Deep Dive (00:10:34) Brian's focus on developing a shared vision after receiving feedback from his leadership team.
                              • Researching Shared Vision (00:11:42) Challenges in finding resources on creating a shared vision and discovering related literature.
                              • Book Recommendations (00:12:42) Brian reviews two books on vision creation and his thoughts on their content.
                              • Simplicity of Creating Vision (00:13:34) Brian concludes that creating a shared vision is simpler than expected, emphasizing clarity.
                              • Vision, Mission, and Values Explained (00:14:45) Brian differentiates between vision, mission, and values with a practical example.
                              • Big Dreams and Ambitions (00:15:45)  Brian discusses the importance of dreaming big and outlines a fictional company's ambitious goals.
                              • Vision, Mission, and Values (00:16:48)  He explains the significance of having a clear vision, mission, and values for a successful organization.
                              • Sponsor Message: RepairPal (00:17:48)  Introduction to RepairPal and its services that help auto repair shops attract tech-savvy customers.
                              • Sponsor Message: App Fuel (00:18:48)  Overview of App Fuel's customer loyalty app designed for auto service shops to enhance customer retention.
                              • Core Values and Their Importance (00:19:57)  Brian shares his realization of the value of core values in decision-making and company culture.
                              • Litmus Testing New Hires (00:20:59)  He describes how to evaluate potential hires against the company's vision, mission, and values.
                              • Understanding What You Want (00:21:55)  Brian emphasizes the importance of defining personal and business desires beyond just financial goals.
                              • Creating a Clear Vision (00:23:51)  Discussion on the necessity of a detailed, clear vision for a business to guide its direction.
                              • Proximity to Your Dreams (00:26:56)  Encouragement to immerse oneself in environments that inspire and reflect personal dreams and aspirations.
                              • Crafting Your Vision (00:28:50)  Brian advises on the process of creating a vision, emphasizing the need for time and space away from routine. 
                              • The Importance of a Clear Direction (00:29:46)  He compares running a business without a clear vision to aimlessly shooting an arrow, highlighting the risks involved.
                              • Creating a Target (00:30:41)  Discusses the importance of having a detailed vision as a target for business goals.
                              • Vision Details (00:31:37)  Explains the components of a business vision, including specifics about services and operational metrics.
                              • Dream Big (00:34:25)  Encourages thinking big without worrying about how to achieve those goals initially.
                              • Historical Example: JFK (00:35:32)  Uses JFK's moon landing vision as an example of effective goal-setting and inspiring leadership.
                              • Sharing the Vision (00:37:33)  Stresses the need to communicate the vision clearly to the entire team for buy-in.
                              • Selling Down the Ladder (00:38:27)  Describes the process of sharing the vision, starting with leadership and moving downwards.
                              • Feedback and Buy-In (00:39:19)  Highlights the importance of receiving feedback and fostering genuine buy-in from team members.
                              • Repetition of Vision (00:40:12)  Discusses the necessity of repeatedly communicating the vision to ensure team alignment.
                              • Crafting the Vision (00:42:20)  Brian reflects on his personal goal to create a detailed vision for his organization.
                              • Importance of Shared Vision (00:43:34)  Concludes with the significance of a shared vision for team alignment and achieving business goals.

                              How To Get In Touch

                              Join The Auto Repair Marketing Mastermind Group on Facebook

                              Meet The Pros

                              Follow SMP on Facebook

                              Follow SMP on Instagram

                              Get The Ultimate Guide to Auto Repair Shop Marketing Book

                              Email Us Podcast Questions or Topics 

                              Thanks to our Partners,

                              RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                              App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                              Aftermarket Radio Network

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                              ]]>269c90d1-8619-4fc6-8e22-f5e792d9f638Wed, 30 Apr 2025 00:15:00 -040045:10falsebonus                              Struggling to Hire? Imagine Recruiting in the Last Frontier! [RR 1037]Struggling to Hire? Imagine Recruiting in the Last Frontier! [RR 1037]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

                              Recorded at the Institute Summit, Mike Simard dives into the challenges of recruiting and developing talent, especially in a unique setting like Alaska. He shares his innovative strategy of acquiring lube centers as entry points for new team members and highlights the critical role of strong company culture and leadership. Mike also emphasizes the importance of building the right team, balancing the visionary and integrator roles, and the need to continuously adapt in the ever-evolving automotive industry.

                              Mike Simard, Simard Automotive, Alaska

                              Show Notes
                              • Watch Full Video Episode
                              • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                              • Mike Simard's Background (00:00:00)
                              • Acquisition of Lube Centers (00:02:10)
                              • Energy and Problem-Solving (00:02:43)
                              • Vision for Training Talent (00:03:41)
                              • Geographic Logistics (00:05:12)
                              • Talent Development and Apprenticeship (00:05:41)
                              • Industry Comparison (00:06:32)
                              • Recruitment Challenges (00:09:04)
                              • Relocation and Recruitment Process (00:12:31)
                              • Motivation for Policy Writing (00:16:03)
                              • Understanding Unique Selling Points (00:18:05)
                              • Building a Strong Team (00:19:20)
                              • Learning from Coaches (00:21:52)
                              • Delegating Responsibilities (00:22:30)
                              • Building Company Culture (00:25:47)
                              • Understanding the 'Why' (00:27:09)
                              • Finding the Right People (00:28:34)
                              • Balancing Inner Voices (00:30:04)
                              • Breaking Barriers in the Industry (00:30:35)

                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

                              Recorded at the Institute Summit, Mike Simard dives into the challenges of recruiting and developing talent, especially in a unique setting like Alaska. He shares his innovative strategy of acquiring lube centers as entry points for new team members and highlights the critical role of strong company culture and leadership. Mike also emphasizes the importance of building the right team, balancing the visionary and integrator roles, and the need to continuously adapt in the ever-evolving automotive industry.

                              Mike Simard, Simard Automotive, Alaska

                              Show Notes
                              • Watch Full Video Episode
                              • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                              • Mike Simard's Background (00:00:00)
                              • Acquisition of Lube Centers (00:02:10)
                              • Energy and Problem-Solving (00:02:43)
                              • Vision for Training Talent (00:03:41)
                              • Geographic Logistics (00:05:12)
                              • Talent Development and Apprenticeship (00:05:41)
                              • Industry Comparison (00:06:32)
                              • Recruitment Challenges (00:09:04)
                              • Relocation and Recruitment Process (00:12:31)
                              • Motivation for Policy Writing (00:16:03)
                              • Understanding Unique Selling Points (00:18:05)
                              • Building a Strong Team (00:19:20)
                              • Learning from Coaches (00:21:52)
                              • Delegating Responsibilities (00:22:30)
                              • Building Company Culture (00:25:47)
                              • Understanding the 'Why' (00:27:09)
                              • Finding the Right People (00:28:34)
                              • Balancing Inner Voices (00:30:04)
                              • Breaking Barriers in the Industry (00:30:35)

                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                              304e2002-8627-4fb7-a649-794ea20b2082Tue, 29 Apr 2025 00:15:00 -040031:23falsefull10371037                              "Desmarting" or Device Discipline with Jeremy Glassco [E040] - Speak Up! Effective Communication"Desmarting" or Device Discipline with Jeremy Glassco [E040] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                              Watch Full Video Episode

                              In our episode today, our host Craig O’Neill welcomes founding sponsor and friend, Jeremy Glassco to discuss the potential merits and the root of the desire to step away from devices and “de-smart” with regards to phones.

                              Our loyal listeners will remember Jeremy from Communicating With Questions: Jeremy and the Jungle [E006].

                              In this conversation Jeremy makes a perfect sounding board for Craig to bounce ideas off of - as he verbalizes some of his own feelings about the ‘Frenetic’ pace of interruptions today.

                              We ask:  Is the answer something so dramatic as to retreat from a smart phone entirely?

                              One such option out there is a light phone - https://www.thelightphone.com/

                              Topics Discussed:  

                              • FOMO - The fear of missing out
                              • ….and when FOMO isn’t a bad thing if it saves lives!
                              • App apologetics and greater control over communication preferences
                              • Disciplined development
                              • Disciplined usage

                              At the crux of the topic is the dilemma that more efficient communication- which is one goal of technology - usually leads to more opportunities to communicate - which means our social energy is being drained all the time.  What happens when our well runs dry?

                              Most importantly - Jeremy and Craig explore what is at the root of the desire to “desmart?”

                              Listeners will enjoy hearing take-aways and suggestions to restore balance and minimize distractions with the end goal of being more present - more focused - and simply better for the people we are meeting with.

                              Today’s Word of the Day:

                              Retention: noun

                              • the continued possession, use, or control of something.

                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                              The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                              AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                              Contact Information


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                              ]]>                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                              Watch Full Video Episode

                              In our episode today, our host Craig O’Neill welcomes founding sponsor and friend, Jeremy Glassco to discuss the potential merits and the root of the desire to step away from devices and “de-smart” with regards to phones.

                              Our loyal listeners will remember Jeremy from Communicating With Questions: Jeremy and the Jungle [E006].

                              In this conversation Jeremy makes a perfect sounding board for Craig to bounce ideas off of - as he verbalizes some of his own feelings about the ‘Frenetic’ pace of interruptions today.

                              We ask:  Is the answer something so dramatic as to retreat from a smart phone entirely?

                              One such option out there is a light phone - https://www.thelightphone.com/

                              Topics Discussed:  

                              • FOMO - The fear of missing out
                              • ….and when FOMO isn’t a bad thing if it saves lives!
                              • App apologetics and greater control over communication preferences
                              • Disciplined development
                              • Disciplined usage

                              At the crux of the topic is the dilemma that more efficient communication- which is one goal of technology - usually leads to more opportunities to communicate - which means our social energy is being drained all the time.  What happens when our well runs dry?

                              Most importantly - Jeremy and Craig explore what is at the root of the desire to “desmart?”

                              Listeners will enjoy hearing take-aways and suggestions to restore balance and minimize distractions with the end goal of being more present - more focused - and simply better for the people we are meeting with.

                              Today’s Word of the Day:

                              Retention: noun

                              • the continued possession, use, or control of something.

                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                              The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                              AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                              Contact Information


                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                              ]]>                              a315322d-2f42-4fca-939c-180c51ee9f33Mon, 28 Apr 2025 00:15:00 -040049:34falsebonus                              The Apprentice Equation: Management, Mentorship, and Motivation [THA 430]The Apprentice Equation: Management, Mentorship, and Motivation [THA 430]Thanks to our Partners, NAPA TRACS, and Today's Class

                              Recorded at Vision Hi-Tech Training & Expo 2025, discover the transformative power of apprenticeship programs in the automotive industry. Learn about the success stories, effective strategies, challenges, and the importance of mentoring in training the next generation of automotive technologists.

                              Jake Sorensen and Zach Coccimiglio, McNeil’s Auto Care in Sandy, UT. Listen to Jake’s previous episodes HERE

                              Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE

                              Show Notes:

                              • Watch Full Video Episode
                              • Vision Hi-Tech Training & Expo: https://visionkc.com/
                              • Introduction to the Episode (00:00:00)
                              • Apprentice Programs Discussion (00:01:06)
                              • NAPA Apprentice Program Development (00:02:10)
                              • Mentorship in Apprenticeship (00:03:30)
                              • EV Training Center Experience (00:03:49)
                              • Motivation Behind Rapid Progress (00:05:35)
                              • Learning and Application (00:06:04)
                              • Self-Motivation and Accountability (00:08:01)
                              • Discipline in Apprenticeship (00:08:19)
                              • Recruiting for Apprenticeships (00:10:16)
                              • Management Support for Apprenticeships (00:10:56)
                              • Apprenticeship Program Structure (00:11:54)
                              • Challenges in Apprenticeship Programs (00:12:26)
                              • Investment in Apprenticeship (00:12:47)
                              • Importance of Trade Schools (00:16:27)
                              • Challenges in Hiring (00:16:39)
                              • Reality of Pay Expectations (00:18:39)
                              • Recruitment Challenges (00:20:36)
                              • Understanding Career Interests (00:22:26)
                              • Industry Challenges (00:23:30)
                              • Apprenticeship Experience (00:24:34)
                              • Training Structure (00:25:06)
                              • Learning Through Teaching (00:25:41)
                              • Program Development Success (00:26:38)
                              • Identifying Potential Apprentices (00:28:12)
                              • Early Assessment of Fit (00:29:58)
                              • Mentoring Role (00:31:27)
                              • Apprenticeship Perspectives (00:33:14)
                              • Mentor Rotation Benefits (00:35:24)
                              • Training Opportunities (00:36:44)
                              • Unicorns in the Industry (00:38:39)
                              • Call to Action for Shop Owners (00:40:29)

                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                              • Thanks to our Partners, NAPA TRACS, and Today's Class

                                Recorded at Vision Hi-Tech Training & Expo 2025, discover the transformative power of apprenticeship programs in the automotive industry. Learn about the success stories, effective strategies, challenges, and the importance of mentoring in training the next generation of automotive technologists.

                                Jake Sorensen and Zach Coccimiglio, McNeil’s Auto Care in Sandy, UT. Listen to Jake’s previous episodes HERE

                                Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE

                                Show Notes:

                                • Watch Full Video Episode
                                • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                • Introduction to the Episode (00:00:00)
                                • Apprentice Programs Discussion (00:01:06)
                                • NAPA Apprentice Program Development (00:02:10)
                                • Mentorship in Apprenticeship (00:03:30)
                                • EV Training Center Experience (00:03:49)
                                • Motivation Behind Rapid Progress (00:05:35)
                                • Learning and Application (00:06:04)
                                • Self-Motivation and Accountability (00:08:01)
                                • Discipline in Apprenticeship (00:08:19)
                                • Recruiting for Apprenticeships (00:10:16)
                                • Management Support for Apprenticeships (00:10:56)
                                • Apprenticeship Program Structure (00:11:54)
                                • Challenges in Apprenticeship Programs (00:12:26)
                                • Investment in Apprenticeship (00:12:47)
                                • Importance of Trade Schools (00:16:27)
                                • Challenges in Hiring (00:16:39)
                                • Reality of Pay Expectations (00:18:39)
                                • Recruitment Challenges (00:20:36)
                                • Understanding Career Interests (00:22:26)
                                • Industry Challenges (00:23:30)
                                • Apprenticeship Experience (00:24:34)
                                • Training Structure (00:25:06)
                                • Learning Through Teaching (00:25:41)
                                • Program Development Success (00:26:38)
                                • Identifying Potential Apprentices (00:28:12)
                                • Early Assessment of Fit (00:29:58)
                                • Mentoring Role (00:31:27)
                                • Apprenticeship Perspectives (00:33:14)
                                • Mentor Rotation Benefits (00:35:24)
                                • Training Opportunities (00:36:44)
                                • Unicorns in the Industry (00:38:39)
                                • Call to Action for Shop Owners (00:40:29)

                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                ]]>                                198076cd-b0a3-4d7c-9edf-a98a8c4a94d8Fri, 25 Apr 2025 14:00:00 -040041:40falsefull430430Tax Season Recap and Tips [E167] - Business By The NumbersTax Season Recap and Tips [E167] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                April 15th is behind us — but your tax strategy shouldn’t stop there. In this episode, Hunt Demarest, CPA at Paar Melis, shares exactly what auto repair shop owners need to be doing based on how their tax season wrapped up. Whether you filed early, waited until the last minute, or punted with an extension, Hunt helps you take the right steps now to avoid penalties, reduce next year’s bill, and keep your shop’s finances dialed in.

                                 In this episode, you’ll learn:

                                • Why filing an extension isn’t always a problem — but failing to plan ahead is
                                • The costly myth about tax extensions that trips up even seasoned shop owners
                                • What to do now if you owed a big tax bill or got a refund
                                • The IRS’s rules on estimated taxes and why ignoring them leads to penalties
                                • Smart financial habits every shop owner should adopt after tax season ends

                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                Thanks to our partner, Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                ]]>                                Thanks to our partners, NAPA TRACS and Promotive

                                April 15th is behind us — but your tax strategy shouldn’t stop there. In this episode, Hunt Demarest, CPA at Paar Melis, shares exactly what auto repair shop owners need to be doing based on how their tax season wrapped up. Whether you filed early, waited until the last minute, or punted with an extension, Hunt helps you take the right steps now to avoid penalties, reduce next year’s bill, and keep your shop’s finances dialed in.

                                 In this episode, you’ll learn:

                                • Why filing an extension isn’t always a problem — but failing to plan ahead is
                                • The costly myth about tax extensions that trips up even seasoned shop owners
                                • What to do now if you owed a big tax bill or got a refund
                                • The IRS’s rules on estimated taxes and why ignoring them leads to penalties
                                • Smart financial habits every shop owner should adopt after tax season ends

                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                Thanks to our partner, Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                ]]>                                41116d7f-c684-4ad0-b77f-0fbc116030faThu, 24 Apr 2025 00:15:00 -040027:40falsebonus                                Programming Update [E183] - Automotive Field TheoryProgramming Update [E183] - Automotive Field TheoryThanks to our Partner, NAPA Autotech Training

                                Should a shop use factory tools or generic J2534 interfaces for programming?

                                What are the computer hardware considerations for vehicle programming?

                                What are the best ways for technicians to learn more about vehicle programming and improve their skills?

                                Thanks to our Partner, NAPA Autotech Training

                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                ]]>                                Thanks to our Partner, NAPA Autotech Training

                                Should a shop use factory tools or generic J2534 interfaces for programming?

                                What are the computer hardware considerations for vehicle programming?

                                What are the best ways for technicians to learn more about vehicle programming and improve their skills?

                                Thanks to our Partner, NAPA Autotech Training

                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                ]]>                                4dd6a260-f47b-45a6-867e-524ca81dfbdfWed, 23 Apr 2025 00:15:00 -040029:08falsebonus                                Preparing for June's Marketing [E149] - The Auto Repair Marketing PodcastPreparing for June's Marketing [E149] - The Auto Repair Marketing PodcastSummer’s heating up and so should your marketing! In this episode of the Auto Repair Marketing Podcast, hosts Brian Walker and Caroline Legrand get real about what actually works for shop owners when it comes to June marketing.

                                From summer travel prep and cooling system services to creative promotions for Tire Safety Month and celebrating your hardworking team during Automotive Service Professionals Week, this episode is your go-to guide for planning ahead and filling those bays.

                                You’ll also hear how to make the most out of offbeat holidays (like National Donut Day or World Juggling Day), how to promote community involvement without sounding like you’re bragging, and why some services (like AC repair) don’t need a discount to sell like crazy.

                                Packed with fun ideas, real-life shop stories, and actionable tips, this episode is everything you need to kick your June marketing into high gear. 

                                Don’t miss it, hit play and get inspired! 🚀

                                Thank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops 

                                Revolutionize Your Shop

                                Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                Days of the Year

                                National Calendar

                                Staying Humble While Promoting Your Community Involvement

                                June Social Media Content Topics

                                Show Notes with Timestamps

                                • Introduction and Sponsors (00:00:01) Introduction to the podcast and thanks to sponsors RepairPal and App Fueled.
                                • Summer Marketing Discussion (00:01:06) Brian and Caroline discuss summer marketing strategies as temperatures rise.
                                • June Marketing Themes (00:02:54) Exploring common marketing themes for June, including summer trip preparations and cooling system maintenance.
                                • Air Conditioning Services (00:05:46) Importance of air conditioning services during summer and how to educate customers.
                                • National Automotive Service Professionals Week (00:08:28) Celebrating automotive service professionals and promoting staff appreciation during the first week of June.
                                • Community Involvement (00:09:25) Encouraging shops to support local teams and share community involvement.
                                • Fun Days in June (00:11:20) Highlighting fun days in June, including International Volkswagen Bus Day and engaging customers with stories.
                                • Closing Remarks and Sponsors (00:12:28) Final thoughts and reminders about the benefits of RepairPal and App Fueled for auto repair shops.
                                • World Bicycle Day (00:14:25)  Discussing community goodwill by offering bicycle repairs for kids.
                                • National Donut Day (00:14:52)  Ideas for supporting local bakeries by providing donuts for team and customers.
                                • National Ice Cream Day (00:15:27)  Recalling a fun event with an ice cream truck at the shop.
                                • National Moonshine Day (00:16:05)  Linking moonshine history to NASCAR and performance work in shops.
                                • National Meal Prep Day (00:17:03)  Engaging staff and customers in fun meal prep conversations.
                                • National Movie Night (00:18:22)  Ideas for giveaways and community involvement around movie nights.
                                • Army's Birthday (00:19:02)  Honoring veterans and military personnel in the community.
                                • World Juggling Day (00:19:32)  Fun idea of technicians juggling car parts for social media engagement.
                                • National Splurge Day (00:19:45)  Encouraging customers to splurge on car upgrades and maintenance.
                                • Father's Day (00:20:12)  Creating special service packages for Father's Day promotions.
                                • National Dump the Pump Day (00:20:46)  Promoting fuel efficiency services while encouraging alternative commuting.
                                • Thank a Teacher Day (00:21:19)  Celebrating teachers with community posts and special offers.
                                • National Take Your Dog to Work Day (00:22:11)  Encouraging shops to test bringing pets to work.
                                • National HVAC Tech Day (00:23:11)  Educating customers on vehicle air conditioning services.
                                • Social Media Day (00:23:12)  Encouraging proactive social media marketing strategies.
                                • National Corvette Day (00:24:10)  Ideas for engaging customers with discussions about cool cars.
                                • Conclusion (00:25:11)  Summarizing June marketing themes and thanking sponsors.

                                Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified

                                Network of shops are trusted by millions of customers each month. Learn more at

                                RepairPal.com/shops.

                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                Panhandle Eurotech

                                Show Notes with Timestamps

                                How To Get In Touch

                                Join The Auto Repair Marketing Mastermind Group on Facebook

                                Meet The Pros

                                Follow SMP on Facebook

                                Follow SMP on Instagram

                                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                Email Us Podcast Questions or Topics 

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                ]]>                                Summer’s heating up and so should your marketing! In this episode of the Auto Repair Marketing Podcast, hosts Brian Walker and Caroline Legrand get real about what actually works for shop owners when it comes to June marketing.

                                From summer travel prep and cooling system services to creative promotions for Tire Safety Month and celebrating your hardworking team during Automotive Service Professionals Week, this episode is your go-to guide for planning ahead and filling those bays.

                                You’ll also hear how to make the most out of offbeat holidays (like National Donut Day or World Juggling Day), how to promote community involvement without sounding like you’re bragging, and why some services (like AC repair) don’t need a discount to sell like crazy.

                                Packed with fun ideas, real-life shop stories, and actionable tips, this episode is everything you need to kick your June marketing into high gear. 

                                Don’t miss it, hit play and get inspired! 🚀

                                Thank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops 

                                Revolutionize Your Shop

                                Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                Days of the Year

                                National Calendar

                                Staying Humble While Promoting Your Community Involvement

                                June Social Media Content Topics

                                Show Notes with Timestamps

                                • Introduction and Sponsors (00:00:01) Introduction to the podcast and thanks to sponsors RepairPal and App Fueled.
                                • Summer Marketing Discussion (00:01:06) Brian and Caroline discuss summer marketing strategies as temperatures rise.
                                • June Marketing Themes (00:02:54) Exploring common marketing themes for June, including summer trip preparations and cooling system maintenance.
                                • Air Conditioning Services (00:05:46) Importance of air conditioning services during summer and how to educate customers.
                                • National Automotive Service Professionals Week (00:08:28) Celebrating automotive service professionals and promoting staff appreciation during the first week of June.
                                • Community Involvement (00:09:25) Encouraging shops to support local teams and share community involvement.
                                • Fun Days in June (00:11:20) Highlighting fun days in June, including International Volkswagen Bus Day and engaging customers with stories.
                                • Closing Remarks and Sponsors (00:12:28) Final thoughts and reminders about the benefits of RepairPal and App Fueled for auto repair shops.
                                • World Bicycle Day (00:14:25)  Discussing community goodwill by offering bicycle repairs for kids.
                                • National Donut Day (00:14:52)  Ideas for supporting local bakeries by providing donuts for team and customers.
                                • National Ice Cream Day (00:15:27)  Recalling a fun event with an ice cream truck at the shop.
                                • National Moonshine Day (00:16:05)  Linking moonshine history to NASCAR and performance work in shops.
                                • National Meal Prep Day (00:17:03)  Engaging staff and customers in fun meal prep conversations.
                                • National Movie Night (00:18:22)  Ideas for giveaways and community involvement around movie nights.
                                • Army's Birthday (00:19:02)  Honoring veterans and military personnel in the community.
                                • World Juggling Day (00:19:32)  Fun idea of technicians juggling car parts for social media engagement.
                                • National Splurge Day (00:19:45)  Encouraging customers to splurge on car upgrades and maintenance.
                                • Father's Day (00:20:12)  Creating special service packages for Father's Day promotions.
                                • National Dump the Pump Day (00:20:46)  Promoting fuel efficiency services while encouraging alternative commuting.
                                • Thank a Teacher Day (00:21:19)  Celebrating teachers with community posts and special offers.
                                • National Take Your Dog to Work Day (00:22:11)  Encouraging shops to test bringing pets to work.
                                • National HVAC Tech Day (00:23:11)  Educating customers on vehicle air conditioning services.
                                • Social Media Day (00:23:12)  Encouraging proactive social media marketing strategies.
                                • National Corvette Day (00:24:10)  Ideas for engaging customers with discussions about cool cars.
                                • Conclusion (00:25:11)  Summarizing June marketing themes and thanking sponsors.

                                Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified

                                Network of shops are trusted by millions of customers each month. Learn more at

                                RepairPal.com/shops.

                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                Panhandle Eurotech

                                Show Notes with Timestamps

                                How To Get In Touch

                                Join The Auto Repair Marketing Mastermind Group on Facebook

                                Meet The Pros

                                Follow SMP on Facebook

                                Follow SMP on Instagram

                                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                Email Us Podcast Questions or Topics 

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                ]]>                                e1b2b5b4-aae8-4edf-af0b-163e6f0a7646Wed, 23 Apr 2025 00:15:00 -040026:23falsebonus                                From Brain Fog to Better Sleep: Transforming Health for Business Owners [RR 1036]From Brain Fog to Better Sleep: Transforming Health for Business Owners [RR 1036]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

                                Mauro Stara from 6packceo.com shares powerful strategies for staying strong, sharp, and energized as a business owner. He breaks down common myths about health and highlights the importance of a personalized approach to well-being. Key areas of focus include the essential roles of sleep, nutrition, and stress management in promoting longevity and a high-quality life.

                                Mauro offers practical tips for optimizing sleep by aligning with your circadian rhythm, managing light exposure, timing meals strategically, and maintaining proper electrolyte balance. He encourages listeners to treat their health like they would their car, prioritizing regular care and attention to ensure a longer, more energized life.

                                https://6packceo.com https://www.instagram.com/maurostaraofficial/
                                Show Notes
                                • Watch Full Video Episode
                                • Introduction to Health and Longevity (00:00:00)
                                • Misconceptions about Well-being (00:02:41)
                                • Identifying Health Challenges (00:04:14)
                                • Understanding Brain Fog (00:05:14)
                                • The Role of Diagnostics (00:10:01)
                                • Sleep Mastery and Longevity (00:12:14)
                                • Understanding Sleep and REM (00:19:40)
                                • Sunlight and Circadian Rhythm (00:21:26)
                                • Light Exposure and Screen Time (00:23:19)
                                • Napping Benefits (00:25:10)
                                • Eating Before Bed (00:26:54)
                                • Salt and Fluid Retention (00:28:32)
                                • Nutrition for Energy (00:30:37)
                                • Eating Order and Blood Sugar (00:33:30)
                                • Carbohydrate Timing (00:33:51)
                                • Breathing Techniques for Stress (00:36:53)
                                • Decompression Strategies (00:38:01)
                                • Creativity and Stress Management (00:40:22)
                                • Exercise Types: Cardio vs. Resistance (00:42:44)
                                • Resistance Training Benefits (00:44:16)
                                • Personal Preferences in Working Out (00:48:17)

                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

                                Mauro Stara from 6packceo.com shares powerful strategies for staying strong, sharp, and energized as a business owner. He breaks down common myths about health and highlights the importance of a personalized approach to well-being. Key areas of focus include the essential roles of sleep, nutrition, and stress management in promoting longevity and a high-quality life.

                                Mauro offers practical tips for optimizing sleep by aligning with your circadian rhythm, managing light exposure, timing meals strategically, and maintaining proper electrolyte balance. He encourages listeners to treat their health like they would their car, prioritizing regular care and attention to ensure a longer, more energized life.

                                https://6packceo.com https://www.instagram.com/maurostaraofficial/
                                Show Notes
                                • Watch Full Video Episode
                                • Introduction to Health and Longevity (00:00:00)
                                • Misconceptions about Well-being (00:02:41)
                                • Identifying Health Challenges (00:04:14)
                                • Understanding Brain Fog (00:05:14)
                                • The Role of Diagnostics (00:10:01)
                                • Sleep Mastery and Longevity (00:12:14)
                                • Understanding Sleep and REM (00:19:40)
                                • Sunlight and Circadian Rhythm (00:21:26)
                                • Light Exposure and Screen Time (00:23:19)
                                • Napping Benefits (00:25:10)
                                • Eating Before Bed (00:26:54)
                                • Salt and Fluid Retention (00:28:32)
                                • Nutrition for Energy (00:30:37)
                                • Eating Order and Blood Sugar (00:33:30)
                                • Carbohydrate Timing (00:33:51)
                                • Breathing Techniques for Stress (00:36:53)
                                • Decompression Strategies (00:38:01)
                                • Creativity and Stress Management (00:40:22)
                                • Exercise Types: Cardio vs. Resistance (00:42:44)
                                • Resistance Training Benefits (00:44:16)
                                • Personal Preferences in Working Out (00:48:17)

                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                4d896f59-c2ac-4dfd-aa8a-97676db93adbTue, 22 Apr 2025 00:15:00 -040049:32falsefull10361036                                Marketing Calendar Mayhem - Don’t Wait for Business to Slow Down! - Chris Cotton Weekly BlitzMarketing Calendar Mayhem - Don’t Wait for Business to Slow Down! - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 


                                Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 


                                In this episode of "The Weekly Blitz," host Chris Cotton is joined by special guests Caroline Legrone and Kim Walker from Shop Marketing Pros to delve into the critical necessity of having a robust marketing plan for auto repair shops. The discussion centers around the pivotal role that a well-structured marketing strategy plays in the success and sustainability of these businesses.

                                Chris, Caroline, and Kim explore the multifaceted aspects of marketing planning, emphasizing the importance of leveraging historical data to gain insights into the business's performance over time. By analyzing this data, shop owners can pinpoint slow periods and develop proactive marketing strategies that align with local events and seasonal trends, thereby optimizing their outreach efforts.

                                Caroline Legrone underscores the significance of understanding past performance metrics, which can provide invaluable information for future planning. She explains how historical data can reveal patterns and trends that are crucial for making informed marketing decisions. This approach not only helps in identifying potential challenges but also in capitalizing on opportunities that may arise.

                                Kim Walker, on the other hand, offers practical insights into the creation of a comprehensive marketing calendar. She shares her expertise on how to systematically plan marketing activities throughout the year, ensuring that the shop remains visible and engaged with the community. Kim's advice includes tips on scheduling promotions, aligning campaigns with local happenings, and maintaining a consistent presence across various marketing channels.

                                Throughout the episode, the conversation is geared towards empowering shop owners to take control of their marketing efforts. By doing so, they can ensure sustained growth and foster stronger community engagement, even during traditionally slow periods. The episode serves as a call to action for auto repair shop owners to prioritize their marketing strategies, highlighting the long-term benefits of a well-executed plan.


                                Introduction and Importance of Marketing (00:00:09)

                                Chris Cotton introduces the episode and emphasizes the need for a marketing plan in auto repair businesses.

                                Guest Introductions (00:01:11)

                                Chris welcomes Caroline Legrone and Kim Walker from Shop Marketing Pros to the podcast.

                                Discussion on Car Count Issues (00:01:48)

                                Chris expresses concern over shop owners complaining about low car counts and the lack of planning.

                                Identifying Seasonal Trends (00:02:32)

                                Kim discusses common excuses for slow periods and the importance of recognizing seasonal trends.

                                Understanding the Marketing Calendar (00:04:23)

                                Caroline explains the significance of analyzing past performance to create an effective marketing calendar.

                                Proactive Marketing Strategies (00:06:11)

                                Kim shares insights on developing marketing plans based on historical data and identifying slow periods.

                                Creative Marketing Solutions (00:07:25)

                                Kim describes a unique marketing strategy developed around the local state fair to attract customers.

                                Importance of Planning Ahead (00:09:27)

                                Kim emphasizes the necessity of proactive planning rather than reacting to slow days.

                                Timing for Event Promotions (00:12:30)

                                Discussion on how far in advance to plan marketing strategies for events like the state fair.

                                Community Calendar Considerations (00:14:09)

                                Caroline advises checking community calendars to align marketing efforts with local events.

                                Adjusting Marketing Budgets (00:16:19)

                                Kim discusses the importance of reallocating marketing budgets based on seasonal trends.

                                Applicability to Different Locations (00:16:27)

                                Chris challenges the notion that marketing strategies are only relevant to local events, encouraging broader application.

                                Yearly Planning for Marketing (00:17:09)

                                Caroline stresses the importance of yearly planning for marketing strategies, even if starting late.

                                Setting Holiday Schedules (00:18:49)

                                Chris shares his approach to planning marketing around holiday closures as a starting point for the year.

                                Here are the extracted timestamps and their corresponding titles from the podcast episode transcription segment:

                                Importance of Planning (00:19:14)

                                Chris emphasizes the need for shop owners to have a structured marketing plan.

                                Blocking Time for Planning (00:19:40)

                                Kim advises shop owners to set aside undistracted time in October for planning.

                                Using a Big Calendar (00:20:17)

                                Kim suggests using a large calendar to visualize important dates and events affecting marketing.

                                Analyzing Performance Data (00:22:25)

                                Kim discusses breaking down historical data to identify busy and slow times for better planning.

                                Setting Realistic Goals (00:24:20)

                                Caroline stresses the importance of setting achievable marketing goals based on past performance.

                                Understanding Marketing Budgets (00:26:17)

                                Kim explains how to determine an appropriate marketing budget based on desired growth.

                                Plan with the Pros Conference (00:28:49)

                                Caroline introduces the "Plan with the Pros" event aimed at helping shop owners create marketing plans.

                                Event Success and Expansion (00:31:01)

                                Kim shares the success of last year's event and plans for expanding this year's attendance.

                                Facebook Group for Marketing Support (00:33:15)

                                Caroline details the Auto Repair Marketing Mastermind group for shop owners to connect and share insights.

                                Final Thoughts on Marketing (00:37:02)

                                Caroline encourages shop owners to create marketing calendars and utilize available resources for success.

                                Do It Scared (00:37:51)

                                Encouragement to start marketing despite fears of making mistakes or not knowing how to begin.

                                Getting Started (00:38:11)

                                Emphasis on taking action; "done is better than perfect" and scheduling time away from the shop.

                                Perspective on Fear (00:38:22)

                                Discussion on the urgency of creating a marketing calendar to avoid business decline.

                                Final Thoughts and Thanks (00:38:41)

                                Closing remarks and encouragement to utilize marketing pros for effective growth strategies.

                                Sponsorship Shout-Out (00:39:11)

                                Promotion of Shop Marketing Pros as the recommended marketing partner for auto repair businesses.

                                Closing Remarks (00:39:11)

                                Encouragement to maintain a positive mindset and a farewell from Coach Chris Cotton.


                                To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                Don't forget to rate and review us!


                                Connect with Chris:

                                AutoFix-Auto Shop Coaching

                                www.autoshopcoaching.com

                                www.aftermarketradionetwork.com

                                940-400-1008

                                Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                YouTube: https://bit.ly/3ClX0ae

                                Email Chris: chris@autofixsos.com


                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. 


                                Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn 


                                In this episode of "The Weekly Blitz," host Chris Cotton is joined by special guests Caroline Legrone and Kim Walker from Shop Marketing Pros to delve into the critical necessity of having a robust marketing plan for auto repair shops. The discussion centers around the pivotal role that a well-structured marketing strategy plays in the success and sustainability of these businesses.

                                Chris, Caroline, and Kim explore the multifaceted aspects of marketing planning, emphasizing the importance of leveraging historical data to gain insights into the business's performance over time. By analyzing this data, shop owners can pinpoint slow periods and develop proactive marketing strategies that align with local events and seasonal trends, thereby optimizing their outreach efforts.

                                Caroline Legrone underscores the significance of understanding past performance metrics, which can provide invaluable information for future planning. She explains how historical data can reveal patterns and trends that are crucial for making informed marketing decisions. This approach not only helps in identifying potential challenges but also in capitalizing on opportunities that may arise.

                                Kim Walker, on the other hand, offers practical insights into the creation of a comprehensive marketing calendar. She shares her expertise on how to systematically plan marketing activities throughout the year, ensuring that the shop remains visible and engaged with the community. Kim's advice includes tips on scheduling promotions, aligning campaigns with local happenings, and maintaining a consistent presence across various marketing channels.

                                Throughout the episode, the conversation is geared towards empowering shop owners to take control of their marketing efforts. By doing so, they can ensure sustained growth and foster stronger community engagement, even during traditionally slow periods. The episode serves as a call to action for auto repair shop owners to prioritize their marketing strategies, highlighting the long-term benefits of a well-executed plan.


                                Introduction and Importance of Marketing (00:00:09)

                                Chris Cotton introduces the episode and emphasizes the need for a marketing plan in auto repair businesses.

                                Guest Introductions (00:01:11)

                                Chris welcomes Caroline Legrone and Kim Walker from Shop Marketing Pros to the podcast.

                                Discussion on Car Count Issues (00:01:48)

                                Chris expresses concern over shop owners complaining about low car counts and the lack of planning.

                                Identifying Seasonal Trends (00:02:32)

                                Kim discusses common excuses for slow periods and the importance of recognizing seasonal trends.

                                Understanding the Marketing Calendar (00:04:23)

                                Caroline explains the significance of analyzing past performance to create an effective marketing calendar.

                                Proactive Marketing Strategies (00:06:11)

                                Kim shares insights on developing marketing plans based on historical data and identifying slow periods.

                                Creative Marketing Solutions (00:07:25)

                                Kim describes a unique marketing strategy developed around the local state fair to attract customers.

                                Importance of Planning Ahead (00:09:27)

                                Kim emphasizes the necessity of proactive planning rather than reacting to slow days.

                                Timing for Event Promotions (00:12:30)

                                Discussion on how far in advance to plan marketing strategies for events like the state fair.

                                Community Calendar Considerations (00:14:09)

                                Caroline advises checking community calendars to align marketing efforts with local events.

                                Adjusting Marketing Budgets (00:16:19)

                                Kim discusses the importance of reallocating marketing budgets based on seasonal trends.

                                Applicability to Different Locations (00:16:27)

                                Chris challenges the notion that marketing strategies are only relevant to local events, encouraging broader application.

                                Yearly Planning for Marketing (00:17:09)

                                Caroline stresses the importance of yearly planning for marketing strategies, even if starting late.

                                Setting Holiday Schedules (00:18:49)

                                Chris shares his approach to planning marketing around holiday closures as a starting point for the year.

                                Here are the extracted timestamps and their corresponding titles from the podcast episode transcription segment:

                                Importance of Planning (00:19:14)

                                Chris emphasizes the need for shop owners to have a structured marketing plan.

                                Blocking Time for Planning (00:19:40)

                                Kim advises shop owners to set aside undistracted time in October for planning.

                                Using a Big Calendar (00:20:17)

                                Kim suggests using a large calendar to visualize important dates and events affecting marketing.

                                Analyzing Performance Data (00:22:25)

                                Kim discusses breaking down historical data to identify busy and slow times for better planning.

                                Setting Realistic Goals (00:24:20)

                                Caroline stresses the importance of setting achievable marketing goals based on past performance.

                                Understanding Marketing Budgets (00:26:17)

                                Kim explains how to determine an appropriate marketing budget based on desired growth.

                                Plan with the Pros Conference (00:28:49)

                                Caroline introduces the "Plan with the Pros" event aimed at helping shop owners create marketing plans.

                                Event Success and Expansion (00:31:01)

                                Kim shares the success of last year's event and plans for expanding this year's attendance.

                                Facebook Group for Marketing Support (00:33:15)

                                Caroline details the Auto Repair Marketing Mastermind group for shop owners to connect and share insights.

                                Final Thoughts on Marketing (00:37:02)

                                Caroline encourages shop owners to create marketing calendars and utilize available resources for success.

                                Do It Scared (00:37:51)

                                Encouragement to start marketing despite fears of making mistakes or not knowing how to begin.

                                Getting Started (00:38:11)

                                Emphasis on taking action; "done is better than perfect" and scheduling time away from the shop.

                                Perspective on Fear (00:38:22)

                                Discussion on the urgency of creating a marketing calendar to avoid business decline.

                                Final Thoughts and Thanks (00:38:41)

                                Closing remarks and encouragement to utilize marketing pros for effective growth strategies.

                                Sponsorship Shout-Out (00:39:11)

                                Promotion of Shop Marketing Pros as the recommended marketing partner for auto repair businesses.

                                Closing Remarks (00:39:11)

                                Encouragement to maintain a positive mindset and a farewell from Coach Chris Cotton.


                                To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                Don't forget to rate and review us!


                                Connect with Chris:

                                AutoFix-Auto Shop Coaching

                                www.autoshopcoaching.com

                                www.aftermarketradionetwork.com

                                940-400-1008

                                Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                YouTube: https://bit.ly/3ClX0ae

                                Email Chris: chris@autofixsos.com


                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                ]]>2df6dfaa-7ada-403f-adcd-fdc603fd3523Mon, 21 Apr 2025 00:15:00 -040036:02falsebonus                                Device Discipline: The War Against Notifications [E039] - Speak Up! Effective CommunicationDevice Discipline: The War Against Notifications [E039] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                Watch Full Video Episode

                                Todays Show Post -  Our notes today will be in a different format, written by our host.

                                Welcome to another episode of Speak Up - Effective communication.

                                Your place for focusing on elevating our communication skills in the auto repair industry - I’m your host Craig O’Neill….

                                I want you to ask yourself a question today - each time you receive a notification on one of your devices:

                                Do I need this?

                                Do I need to do something about this RIGHT NOW?

                                This has been my question for any number of the alerts that pop onto my screens on a daily basis. - - As I’ve been at war with distractions in my life.  Loyal listeners have become familiar with my growing concern on the topic and I feel that I’ve begun to find some more balance slowly as of late and will share whats working for me.

                                Of note - I’ve been reading a book titled, “Stolen Focus - Why you can’t pay attention and how to think deeply again” by Johann Hari.

                                This read was a referral from Carm Capriotto - and it’s worth your attention.

                                In our episode today, I have some thoughts on the topic of notifications - and hope to get you thinking differently on what YOU are allowing devices to compromise YOUR focus!

                                Our Word of the Day:

                                Frenetic: fre·net·ic

                                adjective


                                Listen to this excerpt from the book, Stolen Focus - the author, Johann Hari, writes about a conversation with a friend who was getting notifications for things he didn’t want… and I’ll quote:

                                “... All this frenetic digital interruption is “pulling our attention away from our thoughts,” and I think we’re almost in this constant stimulus-driven, stimulus bound environment, moving from one distraction to the next.”  If you don’t remove yourself from that, it will "suppress whatever train of thought you had.” 

                                That is a quote from Stolen Focus - Why you can’t pay attention and how to think deeply again.”

                                The consequences of distractions are real - not just from tasks - but from our creative thoughts and even healthy mindwandering.

                                Hari mentions in his book that “a distraction such as looking at an image from a friend pulls the average person away for up to 20 mins!  Not just one! 

                                And if you look around, you’ll recognize that the distractions are EVERYwhere - and we now have this habitual tendency to scan for them, in our own pockets, and on our own wrists! 

                                Look around you now - how many people do you see distracted by devices?

                                Before you blame yourself or feel bad about this - let me state - our technological world has been engineered this way in a deliberate attempt to get more engagement from us. 

                                I will say - while I, like all modern humans, struggle with distractions, I have come to develop a few VERY simple and reasonable disciplines regarding notifications.

                                I feel sometimes a little old-fashioned on this… but as I discussed recently in episode 35 with Darren Mclea, I feel like I came of age with technology enough to appreciate a slower pace of information than what has been engineered around us now.

                                Here we go.  My thoughts for LESS distractions - and being MORE present (be it with your own thoughts - or for the people you are with)

                                1.)  Silence your device - I don’t care what tech eco-system you favor - noisy notifications are not just a distraction for you - they are distracting for others.  

                                2.)  Don’t keep your devices in your pocket at home or work.  

                                3.)  Disable notifications from all non-essential applications - (or uninstall all non essential applications)

                                4.)  No social media notifications.  This doesn’t mean no social media (but more on that another time).  You can check it as you want when you want.  

                                5.)  Silence that group chat thread…   you know the one.  Texting and group texting… really does function like social media.  Check at intervals.

                                6.)   Smart Watches.  Don’t.  This is my opinion but it’s a strong one.  I think one of three things when I see you look at a smart watch while in conversation: 1.)  You have no time for this.  2.)  You have something more important to do.  Or 3.)  This interaction is causing a blood pressure spike.

                                7.)  Organize your emails - filter or unsubscribe from ALL non essential emails.

                                8.)  Email Away Messages are OK!  (There are conflicting schools of thought on this.)

                                9.)  Set Expectations for availability with colleagues and loved ones.

                                10.)  Replace the activity with something else - just turning off things on one device will often lead elsewhere.

                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                ]]>                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                Watch Full Video Episode

                                Todays Show Post -  Our notes today will be in a different format, written by our host.

                                Welcome to another episode of Speak Up - Effective communication.

                                Your place for focusing on elevating our communication skills in the auto repair industry - I’m your host Craig O’Neill….

                                I want you to ask yourself a question today - each time you receive a notification on one of your devices:

                                Do I need this?

                                Do I need to do something about this RIGHT NOW?

                                This has been my question for any number of the alerts that pop onto my screens on a daily basis. - - As I’ve been at war with distractions in my life.  Loyal listeners have become familiar with my growing concern on the topic and I feel that I’ve begun to find some more balance slowly as of late and will share whats working for me.

                                Of note - I’ve been reading a book titled, “Stolen Focus - Why you can’t pay attention and how to think deeply again” by Johann Hari.

                                This read was a referral from Carm Capriotto - and it’s worth your attention.

                                In our episode today, I have some thoughts on the topic of notifications - and hope to get you thinking differently on what YOU are allowing devices to compromise YOUR focus!

                                Our Word of the Day:

                                Frenetic: fre·net·ic

                                adjective


                                Listen to this excerpt from the book, Stolen Focus - the author, Johann Hari, writes about a conversation with a friend who was getting notifications for things he didn’t want… and I’ll quote:

                                “... All this frenetic digital interruption is “pulling our attention away from our thoughts,” and I think we’re almost in this constant stimulus-driven, stimulus bound environment, moving from one distraction to the next.”  If you don’t remove yourself from that, it will "suppress whatever train of thought you had.” 

                                That is a quote from Stolen Focus - Why you can’t pay attention and how to think deeply again.”

                                The consequences of distractions are real - not just from tasks - but from our creative thoughts and even healthy mindwandering.

                                Hari mentions in his book that “a distraction such as looking at an image from a friend pulls the average person away for up to 20 mins!  Not just one! 

                                And if you look around, you’ll recognize that the distractions are EVERYwhere - and we now have this habitual tendency to scan for them, in our own pockets, and on our own wrists! 

                                Look around you now - how many people do you see distracted by devices?

                                Before you blame yourself or feel bad about this - let me state - our technological world has been engineered this way in a deliberate attempt to get more engagement from us. 

                                I will say - while I, like all modern humans, struggle with distractions, I have come to develop a few VERY simple and reasonable disciplines regarding notifications.

                                I feel sometimes a little old-fashioned on this… but as I discussed recently in episode 35 with Darren Mclea, I feel like I came of age with technology enough to appreciate a slower pace of information than what has been engineered around us now.

                                Here we go.  My thoughts for LESS distractions - and being MORE present (be it with your own thoughts - or for the people you are with)

                                1.)  Silence your device - I don’t care what tech eco-system you favor - noisy notifications are not just a distraction for you - they are distracting for others.  

                                2.)  Don’t keep your devices in your pocket at home or work.  

                                3.)  Disable notifications from all non-essential applications - (or uninstall all non essential applications)

                                4.)  No social media notifications.  This doesn’t mean no social media (but more on that another time).  You can check it as you want when you want.  

                                5.)  Silence that group chat thread…   you know the one.  Texting and group texting… really does function like social media.  Check at intervals.

                                6.)   Smart Watches.  Don’t.  This is my opinion but it’s a strong one.  I think one of three things when I see you look at a smart watch while in conversation: 1.)  You have no time for this.  2.)  You have something more important to do.  Or 3.)  This interaction is causing a blood pressure spike.

                                7.)  Organize your emails - filter or unsubscribe from ALL non essential emails.

                                8.)  Email Away Messages are OK!  (There are conflicting schools of thought on this.)

                                9.)  Set Expectations for availability with colleagues and loved ones.

                                10.)  Replace the activity with something else - just turning off things on one device will often lead elsewhere.

                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                ]]>                                cf1f3d00-511e-4732-98b4-f745fb809209Mon, 21 Apr 2025 00:15:00 -040031:18falsebonus                                Speak, Stretch, Repeat: The Communication Growth Loop [THA 429]Speak, Stretch, Repeat: The Communication Growth Loop [THA 429]Thanks to our Partners, NAPA TRACS, and Today's Class

                                Recorded at Vision Hi-Tech Training & Expo 2025, two attendees of a communications class, led by Chris Cloutier and Craig O'Neill, were chosen as the top speakers during a Toastmasters style mock run-through. Their heartfelt and authentic stories resonated so strongly with the audience that they were invited to share their experiences on the podcast.

                                What began as a simple role-play exercise turned into a powerful conversation about the role of communication and relationship building in the automotive shop industry. Our guests reflect on the value of active listening, vulnerability, storytelling, and how these traits fuel strong leadership and team culture in repair shops.

                                This episode is a reminder that sometimes the most meaningful moments are unplanned, and communication is at the heart of every successful business.

                                Corey Evaldi, Olmstead Auto Care, Olmstead Falls, OH. Listen to Corey’s Episodes HERE.

                                Allen Garcia, A+ Auto & Diesel, Syracuse, KS

                                Show Notes:

                                • Watch Full Video Episode
                                • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                • Guest Introductions (00:00:00)
                                • Toastmasters Roleplay Overview (00:01:37)
                                • Importance of Communication (00:03:00)
                                • Corey's Speech Experience (00:03:57)
                                • Alan's Leadership by Example (00:05:03)
                                • Value of Communication (00:07:30)
                                • Vulnerability in Communication (00:08:08)
                                • Corey's Emotional Connection (00:15:01)
                                • Building Relationships (00:17:35)
                                • The Value of Training (00:19:12)
                                • Energy and Growth (00:22:04)
                                • Comfort Zone and Growth (00:24:03)
                                • Toastmasters Experience (00:25:45)
                                • The Importance of Storytelling (00:27:14)

                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                ]]>                                Thanks to our Partners, NAPA TRACS, and Today's Class

                                Recorded at Vision Hi-Tech Training & Expo 2025, two attendees of a communications class, led by Chris Cloutier and Craig O'Neill, were chosen as the top speakers during a Toastmasters style mock run-through. Their heartfelt and authentic stories resonated so strongly with the audience that they were invited to share their experiences on the podcast.

                                What began as a simple role-play exercise turned into a powerful conversation about the role of communication and relationship building in the automotive shop industry. Our guests reflect on the value of active listening, vulnerability, storytelling, and how these traits fuel strong leadership and team culture in repair shops.

                                This episode is a reminder that sometimes the most meaningful moments are unplanned, and communication is at the heart of every successful business.

                                Corey Evaldi, Olmstead Auto Care, Olmstead Falls, OH. Listen to Corey’s Episodes HERE.

                                Allen Garcia, A+ Auto & Diesel, Syracuse, KS

                                Show Notes:

                                • Watch Full Video Episode
                                • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                • Guest Introductions (00:00:00)
                                • Toastmasters Roleplay Overview (00:01:37)
                                • Importance of Communication (00:03:00)
                                • Corey's Speech Experience (00:03:57)
                                • Alan's Leadership by Example (00:05:03)
                                • Value of Communication (00:07:30)
                                • Vulnerability in Communication (00:08:08)
                                • Corey's Emotional Connection (00:15:01)
                                • Building Relationships (00:17:35)
                                • The Value of Training (00:19:12)
                                • Energy and Growth (00:22:04)
                                • Comfort Zone and Growth (00:24:03)
                                • Toastmasters Experience (00:25:45)
                                • The Importance of Storytelling (00:27:14)

                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                ]]>                                4ebd7a93-c526-47ce-bb69-0ba5cf7349caFri, 18 Apr 2025 14:00:00 -040029:14falsefull429429                                Tariffs: Higher Prices, Higher Profits? [166] - Business By The NumbersTariffs: Higher Prices, Higher Profits? [166] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                Tariffs might sound like a foreign concept—until they hit home. In this episode of Business by the Numbers, Hunt breaks down the real-world impact tariffs can have on your auto repair shop, using a powerful shop-vs-shop analogy to explain rising costs, disappearing jobs, and economic ripple effects. Whether you're in the weeds of part pricing or just trying to make sense of the news, this episode gives you the context you need.

                                Here’s what you’ll learn in this episode:

                                • Why tariffs are making headlines—and how they could impact part costs in your shop
                                • What the “free market” really looks like when safety and environmental regulations aren’t equal
                                • The economic chain reaction that can crush local businesses and communities
                                • How tariffs influence pricing, profits, and technician availability in the long term
                                • A breakdown of how the U.S. tax system evolved from tariffs to income taxes—and why that matters now

                                Thanks to our partner, NAPA TRACS

                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                Thanks to our partner, Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                ]]>                                Thanks to our partners, NAPA TRACS and Promotive

                                Tariffs might sound like a foreign concept—until they hit home. In this episode of Business by the Numbers, Hunt breaks down the real-world impact tariffs can have on your auto repair shop, using a powerful shop-vs-shop analogy to explain rising costs, disappearing jobs, and economic ripple effects. Whether you're in the weeds of part pricing or just trying to make sense of the news, this episode gives you the context you need.

                                Here’s what you’ll learn in this episode:

                                • Why tariffs are making headlines—and how they could impact part costs in your shop
                                • What the “free market” really looks like when safety and environmental regulations aren’t equal
                                • The economic chain reaction that can crush local businesses and communities
                                • How tariffs influence pricing, profits, and technician availability in the long term
                                • A breakdown of how the U.S. tax system evolved from tariffs to income taxes—and why that matters now

                                Thanks to our partner, NAPA TRACS

                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                Thanks to our partner, Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                ]]>                                009014ca-bcf2-4175-970c-01931247d49aThu, 17 Apr 2025 00:15:00 -040030:24falsebonus                                John Thornton Part 2 [E182] - Automotive Field TheoryJohn Thornton Part 2 [E182] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                ]]>                                Thanks to our Partner, NAPA Autotech

                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                ]]>                                654680d1-9663-4753-adba-6457e1163f37Wed, 16 Apr 2025 00:15:00 -040051:17falsebonus                                A Genius Move - Playing Games With Your Community [E148] - The Auto Repair Marketing PodcastA Genius Move - Playing Games With Your Community [E148] - The Auto Repair Marketing PodcastWant to create marketing that actually excites your customers and keeps them coming back for more? In this episode, host Brian Walker and co-host Kim Walker sit down with Robert Morton from Panhandle Eurotech to uncover how a simple treasure hunt turned into a marketing powerhouse, boosting website traffic, improving SEO rankings, and creating a stronger connection with their community.

                                Robert shares how his shop designed a treasure hunt that got people actively searching for clues, engaging with their website, and following their business more closely than ever before. From increasing customer interaction to enhancing their shop’s online visibility, this strategy has proven to be a game-changer.

                                You'll hear wild stories from past treasure hunts, how people got hooked, and why this strategy keeps working time and time again. Plus, we dive into the impact of gamification, creative ways to engage your audience, and how to build a marketing strategy that actually works for your shop.

                                Don't miss this episode, tune in now and start thinking outside the box with your marketing! 🚀

                                Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified

                                Network of shops are trusted by millions of customers each month. Learn more at

                                RepairPal.com/shops.

                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                Panhandle Eurotech

                                Show Notes with Timestamps

                                How To Get In Touch

                                Join The Auto Repair Marketing Mastermind Group on Facebook

                                Meet The Pros

                                Follow SMP on Facebook

                                Follow SMP on Instagram

                                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                Email Us Podcast Questions or Topics 

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                ]]>                                Want to create marketing that actually excites your customers and keeps them coming back for more? In this episode, host Brian Walker and co-host Kim Walker sit down with Robert Morton from Panhandle Eurotech to uncover how a simple treasure hunt turned into a marketing powerhouse, boosting website traffic, improving SEO rankings, and creating a stronger connection with their community.

                                Robert shares how his shop designed a treasure hunt that got people actively searching for clues, engaging with their website, and following their business more closely than ever before. From increasing customer interaction to enhancing their shop’s online visibility, this strategy has proven to be a game-changer.

                                You'll hear wild stories from past treasure hunts, how people got hooked, and why this strategy keeps working time and time again. Plus, we dive into the impact of gamification, creative ways to engage your audience, and how to build a marketing strategy that actually works for your shop.

                                Don't miss this episode, tune in now and start thinking outside the box with your marketing! 🚀

                                Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified

                                Network of shops are trusted by millions of customers each month. Learn more at

                                RepairPal.com/shops.

                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                Panhandle Eurotech

                                Show Notes with Timestamps

                                How To Get In Touch

                                Join The Auto Repair Marketing Mastermind Group on Facebook

                                Meet The Pros

                                Follow SMP on Facebook

                                Follow SMP on Instagram

                                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                Email Us Podcast Questions or Topics 

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                ]]>                                e088e3a2-769f-47f9-b999-8c8600387787Wed, 16 Apr 2025 00:15:00 -040025:16falsebonus                                Beyond Kumbaya: 3 Steps to Real Employee Buy-In [RR 1035]Beyond Kumbaya: 3 Steps to Real Employee Buy-In [RR 1035]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

                                Recorded at the 2025 Institute Summit, workplace culture expert Dr. Jessica Kriegel discusses her data-driven framework for boosting business performance through clarity, alignment, and accountability, anchored by her "Results Pyramid," which highlights how beliefs and experiences shape outcomes.

                                The discussion unpacks what truly defines organizational culture, the power of storytelling to inspire change, and challenges common generational stereotypes in the workplace, advocating instead for a focus on individual motivations and behaviors. Dr. Jessica Kriegel, Chief Strategy Officer of Workforce and Labor for Culture Partners
                                Dr. Jessica Kriegel is driven by data and defined by results.  She transforms corporate culture for success.  As seen on CNBC, MSNBC, CNN, NBC, FOX Business, New York Times, Wall Street Journal, Forbes, and more,  Jessica is a household name for all workplace, labor, leadership, women in the workplace, and job markets. Her renowned “Culture Equation” was acquired by Culture Partners in 2021, where she is currently Chief Strategy Officer of Workforce and Labor. https://www.jessicakriegel.com/
                                Show Notes
                                • Watch Full Video Episode
                                • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                • Overview of Dr. Jessica Kriegel (00:00:00)
                                • Three-Step Change Equation (00:02:47)
                                • Accountability in Business (00:03:31)
                                • Results Pyramid Explanation (00:04:11)
                                • Beliefs and Experiences (00:05:09)
                                • Defining Workplace Culture (00:06:50)
                                • Hospital Story for Illustration (00:12:02)
                                • Transformative Change Through Storytelling (00:14:09)
                                • Culture of Caring (00:15:09)
                                • Storytelling in Meetings (00:15:58)
                                • Generational Dynamics (00:17:51)
                                • Technology Adoption Across Generations (00:20:37)
                                • Connecting with Dr. Kriegel (00:22:23)

                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

                                Recorded at the 2025 Institute Summit, workplace culture expert Dr. Jessica Kriegel discusses her data-driven framework for boosting business performance through clarity, alignment, and accountability, anchored by her "Results Pyramid," which highlights how beliefs and experiences shape outcomes.

                                The discussion unpacks what truly defines organizational culture, the power of storytelling to inspire change, and challenges common generational stereotypes in the workplace, advocating instead for a focus on individual motivations and behaviors. Dr. Jessica Kriegel, Chief Strategy Officer of Workforce and Labor for Culture Partners
                                Dr. Jessica Kriegel is driven by data and defined by results.  She transforms corporate culture for success.  As seen on CNBC, MSNBC, CNN, NBC, FOX Business, New York Times, Wall Street Journal, Forbes, and more,  Jessica is a household name for all workplace, labor, leadership, women in the workplace, and job markets. Her renowned “Culture Equation” was acquired by Culture Partners in 2021, where she is currently Chief Strategy Officer of Workforce and Labor. https://www.jessicakriegel.com/
                                Show Notes
                                • Watch Full Video Episode
                                • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                • Overview of Dr. Jessica Kriegel (00:00:00)
                                • Three-Step Change Equation (00:02:47)
                                • Accountability in Business (00:03:31)
                                • Results Pyramid Explanation (00:04:11)
                                • Beliefs and Experiences (00:05:09)
                                • Defining Workplace Culture (00:06:50)
                                • Hospital Story for Illustration (00:12:02)
                                • Transformative Change Through Storytelling (00:14:09)
                                • Culture of Caring (00:15:09)
                                • Storytelling in Meetings (00:15:58)
                                • Generational Dynamics (00:17:51)
                                • Technology Adoption Across Generations (00:20:37)
                                • Connecting with Dr. Kriegel (00:22:23)

                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                042648f7-38bc-4804-8569-f98c4373cb4eTue, 15 Apr 2025 00:15:00 -040023:22falsefull10351035                                Are You Ready to Sell Your Auto Repair Shop? with Jim Parker from The Auto Repair Boss [E208] - Chris Cotton Weekly BlitzAre You Ready to Sell Your Auto Repair Shop? with Jim Parker from The Auto Repair Boss [E208] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                SHOW NOTES

                                Connect with Chris: chris autofixsos.com

                                 Phone: 940.400.1008

                                 www.autoshopcoaching.com

                                 Facebook: https://www.facebook.com/ 

                                AutoFixAutoShopCo

                                 Connect with Chris: chris autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 

                                www.autoshopcoaching.com 

                                Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching

                                Youtube: https://bit.ly/3ClX0ae

                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                Don't forget to rate and review us!

                                Connect with Chris:

                                AutoFix-Auto Shop Coaching

                                www.autoshopcoaching.com

                                www.aftermarketradionetwork.com

                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                ]]>                                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                SHOW NOTES

                                Connect with Chris: chris autofixsos.com

                                 Phone: 940.400.1008

                                 www.autoshopcoaching.com

                                 Facebook: https://www.facebook.com/ 

                                AutoFixAutoShopCo

                                 Connect with Chris: chris autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 

                                www.autoshopcoaching.com 

                                Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching

                                Youtube: https://bit.ly/3ClX0ae

                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                Don't forget to rate and review us!

                                Connect with Chris:

                                AutoFix-Auto Shop Coaching

                                www.autoshopcoaching.com

                                www.aftermarketradionetwork.com

                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                ]]>                                5734c131-6452-4417-9076-af229761ceacMon, 14 Apr 2025 00:15:00 -040033:44falsebonus                                Proving Everyone Wrong - Drew Van Der Weide Speaks Up! [E038] - Speak Up! Effective CommunicationProving Everyone Wrong - Drew Van Der Weide Speaks Up! [E038] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                Watch Full Video Episode

                                One of the greatest joys for our team at ARN and this show is to welcome listeners of “Speak Up” to join us and SPEAK UP as a guest along with our host, Craig O’Neill!

                                Today’s guest is Drew Van Der Wiede.

                                A Service Manager from Mahomet Car Connection in Mahomet, IL - Drew recently attended VISION 2025 for his 3rd time!

                                Drew was also one of the brave attendees who took the stage in the course titled:  SPEAK UP - Effective Communication!  (Fun Fact - The course title, inspired in co-operation with Chris Cloutier, pre-dated this podcast!)

                                Working through his nerves, Drew gave his first ever speech to a room of 80 people. His speech stood out because he shared a story about personal triumph over adversity after being told by doctors, due to a condition, that his left arm would never be useful.  Yet, Drew functioned for years as a heavy-repair specialist prior to his current role as a Service manager.

                                In this episode Drew describes what it was like at VISION this year, and how his participation on stage in the Speak Up course set the stage for his time at VISION. 

                                As a first time speaker - we get to hear about his perspective of the audience - things he wished he remembered to say - and here in our conversation we created an opportunity to share a point from his speech which made his title even more memorable, as it punctuates the primary mission for this show; improving the image of our industry by becoming better communicators.

                                Todays Word of the Day:

                                gumption: noun

                                • shrewd or spirited initiative and resourcefulness.
                                • "Drew had the gumption to fund his own trip to VISION!"

                                Book Recommendation mentioned in this episode:

                                Millers Bolt by Thomas Stirr

                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                ]]>                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                Watch Full Video Episode

                                One of the greatest joys for our team at ARN and this show is to welcome listeners of “Speak Up” to join us and SPEAK UP as a guest along with our host, Craig O’Neill!

                                Today’s guest is Drew Van Der Wiede.

                                A Service Manager from Mahomet Car Connection in Mahomet, IL - Drew recently attended VISION 2025 for his 3rd time!

                                Drew was also one of the brave attendees who took the stage in the course titled:  SPEAK UP - Effective Communication!  (Fun Fact - The course title, inspired in co-operation with Chris Cloutier, pre-dated this podcast!)

                                Working through his nerves, Drew gave his first ever speech to a room of 80 people. His speech stood out because he shared a story about personal triumph over adversity after being told by doctors, due to a condition, that his left arm would never be useful.  Yet, Drew functioned for years as a heavy-repair specialist prior to his current role as a Service manager.

                                In this episode Drew describes what it was like at VISION this year, and how his participation on stage in the Speak Up course set the stage for his time at VISION. 

                                As a first time speaker - we get to hear about his perspective of the audience - things he wished he remembered to say - and here in our conversation we created an opportunity to share a point from his speech which made his title even more memorable, as it punctuates the primary mission for this show; improving the image of our industry by becoming better communicators.

                                Todays Word of the Day:

                                gumption: noun

                                • shrewd or spirited initiative and resourcefulness.
                                • "Drew had the gumption to fund his own trip to VISION!"

                                Book Recommendation mentioned in this episode:

                                Millers Bolt by Thomas Stirr

                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                ]]>                                f5c72b32-1851-4a6f-9e4e-64911a3ad547Mon, 14 Apr 2025 00:15:00 -040035:05falsebonus                                Labscope Essentials: From Ball Joints to Diagnostics [THA 428]Labscope Essentials: From Ball Joints to Diagnostics [THA 428]Thanks to our Partners, NAPA TRACS, and Today's Class

                                Tim Iezzi and Ira Waldman introduce their upcoming training class, "Labscope Essentials for the Ball Joint Guy," designed to build strong foundational skills in labscope diagnostics. Aimed at bridging the gap between hands-on mechanical work and advanced technology, the class offers practical, hands-on learning with ongoing support. Tim and Ira break down the curriculum, target audience, and the importance of real-world application to reinforce concepts. They also highlight the critical role of continuous education and why shop owner involvement is key to technician growth and long-term success.

                                Tim Iezzi, Iezzi’s Auto Service, Reading, PA

                                Ira Waldman, Mallue's Automotive, Manasquan, NJ

                                • Watch Full Video Episode
                                • TST Big Event 2025: https://www.tstseminars.org/
                                • "Labscope Essentials for the Ball Joint Guy" 9:00 AM - 5:00 PM on May 3-4, 2025. $495 per person (includes food and refreshments) Event Address: MACS Training Facility- 225 S Broad St, Lansdale, PA 19446 (back of the building). Contact us at: (484) 509-1494 or expertechtraining@gmail.com
                                • Guest Introductions (00:00:00)
                                • Training Class Announcement (00:02:04)
                                • Class Focus Discussion (00:03:16)
                                • Investment in Training (00:05:07)
                                • Hands-On Learning Approach (00:05:47)
                                • Understanding Good vs. Bad Data (00:08:40)
                                • Foundation of Skills (00:10:48)
                                • Target Audience for the Class (00:12:01)
                                • Electricity Basics Requirement (00:12:14)
                                • Limitless Potential of Labscopes (00:13:10)
                                • Remote Refresher Training (00:14:00)
                                • Career Pathing and Continuous Education (00:15:16)
                                • Testing Techniques for Diagnostics (00:16:32)
                                • Supporting Students Post-Class (00:17:12)
                                • Creating a Comfortable Learning Environment (00:20:10)
                                • Assessments in Training (00:22:18)
                                • Hands-On Labs as Assessment (00:24:30)
                                • Accountability in Learning (00:26:22)
                                • Engaging Shop Owners in Training (00:27:46)
                                • Incentives for Technicians (00:27:58)
                                • Upcoming Training Classes (00:28:31)

                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                ]]>                                Thanks to our Partners, NAPA TRACS, and Today's Class

                                Tim Iezzi and Ira Waldman introduce their upcoming training class, "Labscope Essentials for the Ball Joint Guy," designed to build strong foundational skills in labscope diagnostics. Aimed at bridging the gap between hands-on mechanical work and advanced technology, the class offers practical, hands-on learning with ongoing support. Tim and Ira break down the curriculum, target audience, and the importance of real-world application to reinforce concepts. They also highlight the critical role of continuous education and why shop owner involvement is key to technician growth and long-term success.

                                Tim Iezzi, Iezzi’s Auto Service, Reading, PA

                                Ira Waldman, Mallue's Automotive, Manasquan, NJ

                                • Watch Full Video Episode
                                • TST Big Event 2025: https://www.tstseminars.org/
                                • "Labscope Essentials for the Ball Joint Guy" 9:00 AM - 5:00 PM on May 3-4, 2025. $495 per person (includes food and refreshments) Event Address: MACS Training Facility- 225 S Broad St, Lansdale, PA 19446 (back of the building). Contact us at: (484) 509-1494 or expertechtraining@gmail.com
                                • Guest Introductions (00:00:00)
                                • Training Class Announcement (00:02:04)
                                • Class Focus Discussion (00:03:16)
                                • Investment in Training (00:05:07)
                                • Hands-On Learning Approach (00:05:47)
                                • Understanding Good vs. Bad Data (00:08:40)
                                • Foundation of Skills (00:10:48)
                                • Target Audience for the Class (00:12:01)
                                • Electricity Basics Requirement (00:12:14)
                                • Limitless Potential of Labscopes (00:13:10)
                                • Remote Refresher Training (00:14:00)
                                • Career Pathing and Continuous Education (00:15:16)
                                • Testing Techniques for Diagnostics (00:16:32)
                                • Supporting Students Post-Class (00:17:12)
                                • Creating a Comfortable Learning Environment (00:20:10)
                                • Assessments in Training (00:22:18)
                                • Hands-On Labs as Assessment (00:24:30)
                                • Accountability in Learning (00:26:22)
                                • Engaging Shop Owners in Training (00:27:46)
                                • Incentives for Technicians (00:27:58)
                                • Upcoming Training Classes (00:28:31)

                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                ]]>                                72bf7700-ed0d-4673-81b3-f9091f9404ffFri, 11 Apr 2025 00:15:00 -040030:04falsefull428428                                Finding Lost Money with Alex Saladna - WickedFile [E165] - Business By The NumbersFinding Lost Money with Alex Saladna - WickedFile [E165] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                What if your auto repair shop is losing money every single day — and you don’t even know it? In this episode, Hunt sits down with Alex Saladna, CEO of Wicked File, to talk about the hidden financial leaks happening in shops just like yours and how AI is helping owners plug those holes fast. From missed parts and uncredited returns to unauthorized purchases, we dive deep into how real shop owners are using Wicked File to save thousands of dollars and hundreds of hours every month.

                                Whether you're a single-location shop or managing multiple rooftops, this episode shows you why "doing it manually" might be costing you way more than you think.

                                Alex Saladna, WickedFile

                                In this Episode, you'll learn: 

                                • How Alex's family-owned shop lost $180,000 in just 6 months — and what sparked the creation of Wicked File
                                • The real financial leaks you're probably missing — and why statement reconciliation isn’t enough
                                • Why even large, well-staffed shops fall behind on parts reconciliation
                                • How AI-powered tools like Navigator help shop owners instantly spot problems and improve profitability
                                • What one multi-shop owner did to increase net profit by 15% in just one month

                                Thanks to our partners, NAPA TRACS and Promotive

                                Thanks to our partner, NAPA TRACS

                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                Thanks to our partner, Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                ]]>                                Thanks to our partners, NAPA TRACS and Promotive

                                What if your auto repair shop is losing money every single day — and you don’t even know it? In this episode, Hunt sits down with Alex Saladna, CEO of Wicked File, to talk about the hidden financial leaks happening in shops just like yours and how AI is helping owners plug those holes fast. From missed parts and uncredited returns to unauthorized purchases, we dive deep into how real shop owners are using Wicked File to save thousands of dollars and hundreds of hours every month.

                                Whether you're a single-location shop or managing multiple rooftops, this episode shows you why "doing it manually" might be costing you way more than you think.

                                Alex Saladna, WickedFile

                                In this Episode, you'll learn: 

                                • How Alex's family-owned shop lost $180,000 in just 6 months — and what sparked the creation of Wicked File
                                • The real financial leaks you're probably missing — and why statement reconciliation isn’t enough
                                • Why even large, well-staffed shops fall behind on parts reconciliation
                                • How AI-powered tools like Navigator help shop owners instantly spot problems and improve profitability
                                • What one multi-shop owner did to increase net profit by 15% in just one month

                                Thanks to our partners, NAPA TRACS and Promotive

                                Thanks to our partner, NAPA TRACS

                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                Thanks to our partner, Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                ]]>                                575fb6c8-6d77-49c2-a9d9-eccb2c3d617dThu, 10 Apr 2025 00:15:00 -040038:40falsebonus                                John Thornton Part 1 [E181] - Automotive Field TheoryJohn Thornton Part 1 [E181] - Automotive Field TheoryThanks to our Partner, NAPA Autotech Training

                                Diagnosing the Aftermarket A to Z website

                                Show Notes:

                                Introduction & Sponsor Message

                                • Sponsored by NAPA AutoTech Training – Helping shops turn general technicians into profitable team members.
                                • Matt introduces John Thornton, a highly respected instructor and presenter in the automotive industry.

                                Early Days & Mentorship

                                • Matt and John reminisce about their first meeting in January 2020 at a training event in Minneapolis.
                                • John’s early influence through his Underhood Service Magazine columns, which shaped Matt’s diagnostic approach.
                                • Key articles that impacted Matt:
                                • Trigger Modes (Auto vs. Normal/Lab)
                                • In-Cylinder Pressure Testing (using a Fluke PV-350 transducer)
                                • Current Probe Diagnostics (Fluke ADI-110S)

                                Diagnostic Awakenings

                                • John’s guidance helped Matt diagnose a shorting fuel injector on a 1987 Chrysler Conquest Turbo, leading to a deeper understanding of inductive kick.
                                • Importance of post-repair testing to solidify learning.

                                Documentation & Knowledge Sharing

                                • John’s method of annotating wiring diagrams and keeping physical file cabinets for quick reference.
                                • Transition from paper-based documentation to digital tools (e.g., PicoScope’s annotation features).

                                Evolution of Service Information

                                • From Chilton/Motor manuals to Mitchell on Demand (disc-based) to modern OEM online portals (Toyota, Chrysler, BMW).
                                • The power of hyperlinked wiring diagrams and 3D connector views in OEM service info.

                                Training & Public Speaking

                                • John’s philosophy on preparation: Rehearsing presentations multiple times to ensure smooth delivery.
                                • Handling technical difficulties (e.g., projector failures) by staying adaptable.
                                • Encouraging techs to share knowledge through platforms like Vision Hi-Tech Training & Expo.

                                Teaser for Part 2

                                • Next episode dives deeper into CAN bus diagnostics, multiair systems, and more training insights.

                                Key Takeaways:

                                • Diagnostic growth comes from post-repair analysis and documentation.
                                • Service information has evolved dramatically—OEM portals now offer unparalleled detail.
                                • Effective training requires relentless preparation and adaptability.

                                Listen to Part 2 next week for more insights!

                                Thanks to our Partner, NAPA Autotech Training

                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                ]]>                                Thanks to our Partner, NAPA Autotech Training

                                Diagnosing the Aftermarket A to Z website

                                Show Notes:

                                Introduction & Sponsor Message

                                • Sponsored by NAPA AutoTech Training – Helping shops turn general technicians into profitable team members.
                                • Matt introduces John Thornton, a highly respected instructor and presenter in the automotive industry.

                                Early Days & Mentorship

                                • Matt and John reminisce about their first meeting in January 2020 at a training event in Minneapolis.
                                • John’s early influence through his Underhood Service Magazine columns, which shaped Matt’s diagnostic approach.
                                • Key articles that impacted Matt:
                                • Trigger Modes (Auto vs. Normal/Lab)
                                • In-Cylinder Pressure Testing (using a Fluke PV-350 transducer)
                                • Current Probe Diagnostics (Fluke ADI-110S)

                                Diagnostic Awakenings

                                • John’s guidance helped Matt diagnose a shorting fuel injector on a 1987 Chrysler Conquest Turbo, leading to a deeper understanding of inductive kick.
                                • Importance of post-repair testing to solidify learning.

                                Documentation & Knowledge Sharing

                                • John’s method of annotating wiring diagrams and keeping physical file cabinets for quick reference.
                                • Transition from paper-based documentation to digital tools (e.g., PicoScope’s annotation features).

                                Evolution of Service Information

                                • From Chilton/Motor manuals to Mitchell on Demand (disc-based) to modern OEM online portals (Toyota, Chrysler, BMW).
                                • The power of hyperlinked wiring diagrams and 3D connector views in OEM service info.

                                Training & Public Speaking

                                • John’s philosophy on preparation: Rehearsing presentations multiple times to ensure smooth delivery.
                                • Handling technical difficulties (e.g., projector failures) by staying adaptable.
                                • Encouraging techs to share knowledge through platforms like Vision Hi-Tech Training & Expo.

                                Teaser for Part 2

                                • Next episode dives deeper into CAN bus diagnostics, multiair systems, and more training insights.

                                Key Takeaways:

                                • Diagnostic growth comes from post-repair analysis and documentation.
                                • Service information has evolved dramatically—OEM portals now offer unparalleled detail.
                                • Effective training requires relentless preparation and adaptability.

                                Listen to Part 2 next week for more insights!

                                Thanks to our Partner, NAPA Autotech Training

                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                ]]>                                8496799c-7e61-417a-b31e-37eda305d82cWed, 09 Apr 2025 00:15:00 -040053:50falsebonus                                We're Gonna Beat This Horse To Death [E147] - The Auto Repair Marketing PodcastWe're Gonna Beat This Horse To Death [E147] - The Auto Repair Marketing PodcastMarketing isn’t just an expense, it’s the key to growth. In this episode, host Brian Walker talks with Chris Cotton live from Vision about how strategic marketing has fueled massive revenue growth in his newly acquired shop.

                                Chris shares why he’s dedicating a significant budget to Google Ads, SEO, and Facebook brand-building and how Local Service Ads (LSAs) are bringing in high-quality leads at a low cost. They discuss the role of smart marketing investments, Google rankings, and paid advertising in driving long-term success.

                                If you want to know how much you should be spending on marketing and how to make every dollar work for you, tune in now and learn how to scale your shop with the right strategies! 

                                Thank you to our friends at RepairPal for providing you this episode. RepairPal will help you

                                grow your auto business and you can learn more at RepairPal.com/shops.

                                Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                Weekly Blitz with Chris Cotton

                                Google’s New Local Service Ads: What Auto Repair Shops Need to Know

                                How To Get In Touch With the Guest

                                Chris Cotton - Autofix auto shop coaching

                                Linkedin

                                Show Notes with Timestamps


                                How To Get In Touch

                                Join The Auto Repair Marketing Mastermind Group on Facebook

                                Meet The Pros

                                Follow SMP on Facebook

                                Follow SMP on Instagram

                                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                Email Us Podcast Questions or Topics 

                                ]]>                                Marketing isn’t just an expense, it’s the key to growth. In this episode, host Brian Walker talks with Chris Cotton live from Vision about how strategic marketing has fueled massive revenue growth in his newly acquired shop.

                                Chris shares why he’s dedicating a significant budget to Google Ads, SEO, and Facebook brand-building and how Local Service Ads (LSAs) are bringing in high-quality leads at a low cost. They discuss the role of smart marketing investments, Google rankings, and paid advertising in driving long-term success.

                                If you want to know how much you should be spending on marketing and how to make every dollar work for you, tune in now and learn how to scale your shop with the right strategies! 

                                Thank you to our friends at RepairPal for providing you this episode. RepairPal will help you

                                grow your auto business and you can learn more at RepairPal.com/shops.

                                Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                Weekly Blitz with Chris Cotton

                                Google’s New Local Service Ads: What Auto Repair Shops Need to Know

                                How To Get In Touch With the Guest

                                Chris Cotton - Autofix auto shop coaching

                                Linkedin

                                Show Notes with Timestamps


                                How To Get In Touch

                                Join The Auto Repair Marketing Mastermind Group on Facebook

                                Meet The Pros

                                Follow SMP on Facebook

                                Follow SMP on Instagram

                                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                Email Us Podcast Questions or Topics 

                                ]]>                                b7a1a942-a452-4f96-84ba-89a9cc947abdWed, 09 Apr 2025 00:15:00 -040038:43falsebonus                                Life Lessons From a Leader: Margaret Palango’s Battle and Blessings [RR 1034]Life Lessons From a Leader: Margaret Palango’s Battle and Blessings [RR 1034]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Margaret Palango, CEO of Autoshop Solutions, shares her unexpected diagnosis of acute myeloid leukemia (AML) in May 2023. In this powerful episode, she shares the emotional and physical hurdles she faced, the intensity of her treatment, and how she stayed grounded through it all with a positive mindset. Margaret highlights the critical role of a strong support system and how her team, resilience, and leadership helped her navigate one of life’s toughest battles. Her story is a moving testament to the strength of the human spirit. Don’t miss this inspiring conversation filled with motivation, hope, and meaningful life lessons. Margaret Palango, CEO Autoshop Solutions. Margaret's previous episodes HERE Show Notes
                                • Watch Full Video Episode
                                • Introduction and Celebration (00:00:00)
                                • Margaret's Introduction (00:02:18)
                                • Understanding AML (00:02:30)
                                • The Importance of Positivity (00:06:18)
                                • Treatment Navigation (00:07:32)
                                • Listening to Your Body (00:08:18)
                                • Advocating for Health (00:09:50)
                                • Teamwork with Medical Staff (00:12:35)
                                • Managing Side Effects (00:18:25)
                                • Bone Marrow Transplant Journey (00:19:56)
                                • Importance of Remission (00:20:50)
                                • Mental Strength During Treatment (00:24:00)
                                • Support and Positivity (00:28:34)
                                • Team Dynamics and Leadership (00:30:08)
                                • Planning for the Unexpected (00:36:20)
                                • Lessons in Trust and Growth (00:37:00)
                                • Support from the Team (00:40:12)

                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Margaret Palango, CEO of Autoshop Solutions, shares her unexpected diagnosis of acute myeloid leukemia (AML) in May 2023. In this powerful episode, she shares the emotional and physical hurdles she faced, the intensity of her treatment, and how she stayed grounded through it all with a positive mindset. Margaret highlights the critical role of a strong support system and how her team, resilience, and leadership helped her navigate one of life’s toughest battles. Her story is a moving testament to the strength of the human spirit. Don’t miss this inspiring conversation filled with motivation, hope, and meaningful life lessons. Margaret Palango, CEO Autoshop Solutions. Margaret's previous episodes HERE Show Notes
                                • Watch Full Video Episode
                                • Introduction and Celebration (00:00:00)
                                • Margaret's Introduction (00:02:18)
                                • Understanding AML (00:02:30)
                                • The Importance of Positivity (00:06:18)
                                • Treatment Navigation (00:07:32)
                                • Listening to Your Body (00:08:18)
                                • Advocating for Health (00:09:50)
                                • Teamwork with Medical Staff (00:12:35)
                                • Managing Side Effects (00:18:25)
                                • Bone Marrow Transplant Journey (00:19:56)
                                • Importance of Remission (00:20:50)
                                • Mental Strength During Treatment (00:24:00)
                                • Support and Positivity (00:28:34)
                                • Team Dynamics and Leadership (00:30:08)
                                • Planning for the Unexpected (00:36:20)
                                • Lessons in Trust and Growth (00:37:00)
                                • Support from the Team (00:40:12)

                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                c575d45c-6482-4e49-a550-37c0930c82a8Tue, 08 Apr 2025 00:15:00 -040041:10falsefull10341034                                The Monopoly Mindset: How to Think Big and Expand Your Auto Repair Business [E207] - Chris Cotton Weekly BlitzThe Monopoly Mindset: How to Think Big and Expand Your Auto Repair Business [E207] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                SHOW NOTES

                                Throughout the episode, Coach Chris covers a range of pivotal topics that are crucial for business growth and sustainability. He discusses the potential benefits of real estate investments, drawing parallels to the Monopoly board where acquiring properties can lead to increased revenue and long-term financial gains. Additionally, he explores the concept of financial diversification, encouraging shop owners to explore various avenues for generating income beyond their core services.

                                A significant portion of the discussion is dedicated to the value of forming strategic partnerships and investing in employee development. Coach Chris emphasizes that nurturing relationships with other businesses and fostering a skilled workforce can lead to enhanced service offerings and a competitive edge in the market. He also highlights the critical role of cash flow management, advising shop owners on how to maintain a healthy financial status that supports both day-to-day operations and future growth initiatives.

                                Strategic expansion is another key theme, with Coach Chris providing insights on how to scale operations thoughtfully and sustainably. By aligning expansion efforts with clearly defined business objectives, shop owners can achieve financial stability and set the stage for long-term success.

                                Introduction and Overview (00:00:09)

                                Coach Chris Cotton introduces the podcast and its focus on auto repair business strategies.

                                Monopoly Metaphor (00:01:05)

                                Chris uses Monopoly to illustrate strategic business management and growth opportunities for shop owners.

                                Defining Your Business Size (00:02:03)

                                Discussion on ambitions regarding the size of the business—local, regional, or national expansion goals.

                                Opportunities for Growth (00:03:12)

                                Encouragement to view business opportunities as "squares" on a Monopoly board, representing growth potential.

                                Real Estate Investments (00:04:25)

                                The benefits of owning property, including passive income and stability for the auto repair business.

                                Diversification of Income Streams (00:05:28)

                                Exploration of additional income sources like storage facilities and rental properties to enhance financial security.

                                Financial Investments (00:06:41)

                                Importance of stocks and retirement accounts for long-term financial growth and stability beyond the auto industry.

                                Flexibility in Business Strategy (00:07:58)

                                The need for adaptability in response to unexpected challenges and opportunities in the business landscape.

                                Strategic Partnerships (00:08:41)

                                Value of collaborations with suppliers and other businesses to create growth opportunities and enhance profitability.

                                Employee Development (00:09:04)

                                Investing in team training and development as a critical factor for business success and employee retention.

                                Connect with Chris: chris autofixsos.com

                                 Phone: 940.400.1008

                                 www.autoshopcoaching.com

                                 Facebook: https://www.facebook.com/ 

                                AutoFixAutoShopCo

                                 Connect with Chris: chris autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 

                                www.autoshopcoaching.com 

                                Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching

                                Youtube: https://bit.ly/3ClX0ae

                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                Don't forget to rate and review us!

                                Connect with Chris:

                                AutoFix-Auto Shop Coaching

                                www.autoshopcoaching.com

                                www.aftermarketradionetwork.com

                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                ]]>                                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                SHOW NOTES

                                Throughout the episode, Coach Chris covers a range of pivotal topics that are crucial for business growth and sustainability. He discusses the potential benefits of real estate investments, drawing parallels to the Monopoly board where acquiring properties can lead to increased revenue and long-term financial gains. Additionally, he explores the concept of financial diversification, encouraging shop owners to explore various avenues for generating income beyond their core services.

                                A significant portion of the discussion is dedicated to the value of forming strategic partnerships and investing in employee development. Coach Chris emphasizes that nurturing relationships with other businesses and fostering a skilled workforce can lead to enhanced service offerings and a competitive edge in the market. He also highlights the critical role of cash flow management, advising shop owners on how to maintain a healthy financial status that supports both day-to-day operations and future growth initiatives.

                                Strategic expansion is another key theme, with Coach Chris providing insights on how to scale operations thoughtfully and sustainably. By aligning expansion efforts with clearly defined business objectives, shop owners can achieve financial stability and set the stage for long-term success.

                                Introduction and Overview (00:00:09)

                                Coach Chris Cotton introduces the podcast and its focus on auto repair business strategies.

                                Monopoly Metaphor (00:01:05)

                                Chris uses Monopoly to illustrate strategic business management and growth opportunities for shop owners.

                                Defining Your Business Size (00:02:03)

                                Discussion on ambitions regarding the size of the business—local, regional, or national expansion goals.

                                Opportunities for Growth (00:03:12)

                                Encouragement to view business opportunities as "squares" on a Monopoly board, representing growth potential.

                                Real Estate Investments (00:04:25)

                                The benefits of owning property, including passive income and stability for the auto repair business.

                                Diversification of Income Streams (00:05:28)

                                Exploration of additional income sources like storage facilities and rental properties to enhance financial security.

                                Financial Investments (00:06:41)

                                Importance of stocks and retirement accounts for long-term financial growth and stability beyond the auto industry.

                                Flexibility in Business Strategy (00:07:58)

                                The need for adaptability in response to unexpected challenges and opportunities in the business landscape.

                                Strategic Partnerships (00:08:41)

                                Value of collaborations with suppliers and other businesses to create growth opportunities and enhance profitability.

                                Employee Development (00:09:04)

                                Investing in team training and development as a critical factor for business success and employee retention.

                                Connect with Chris: chris autofixsos.com

                                 Phone: 940.400.1008

                                 www.autoshopcoaching.com

                                 Facebook: https://www.facebook.com/ 

                                AutoFixAutoShopCo

                                 Connect with Chris: chris autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 

                                www.autoshopcoaching.com 

                                Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching

                                Youtube: https://bit.ly/3ClX0ae

                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                Don't forget to rate and review us!

                                Connect with Chris:

                                AutoFix-Auto Shop Coaching

                                www.autoshopcoaching.com

                                www.aftermarketradionetwork.com

                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                ]]>                                371c9e8a-5169-46f2-8b9a-c9b15ed11734Mon, 07 Apr 2025 00:15:00 -040010:04falsebonus                                Family Dynamics in the Auto Industry with Maryann Croce [037] - Speak Up! Effective CommunicationFamily Dynamics in the Auto Industry with Maryann Croce [037] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                Watch Full Video Episode

                                In our episode today:

                                Craig is talking about family business dynamics with Maryann Croce - Fellow Toastmaster at Remarkable Results Toastmasters, fellow Transmission Repair professional, and industry friend who knows the good - but understands the struggle so often described when you combine business and family.

                                Fittingly…

                                Today’s Word of the Day is:

                                Neoptism

                                nep·o·tism

                                noun

                                • the practice among those with power or influence of favoring relatives, friends, or associates, especially by giving them jobs.

                                Maryann brings a well earned perspective to this topic and presents many practical tips for families to work better together.

                                Listeners will particularly benefit from hearing Maryann’s three questions for business owners to ask before bringing in family members.  By the conclusion you’ll be ready to better support, value, and listen to our family colleagues - making for a stronger communication and culture.

                                While this topic emphasises family dynamics, all listeners will benefit with some of the topics benign applicable to any business.  Maryann also introduces the term ‘context switching’ while describing the difficulty of wearing too many hats - and explains why families tend to do this even more than other businesses.

                                Listeners can reach out to Maryann through her website.

                                https://www.smallbizvantage.com/

                                You can hear more from Maryann at Autoleap's Amplify  

                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                ]]>                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                Watch Full Video Episode

                                In our episode today:

                                Craig is talking about family business dynamics with Maryann Croce - Fellow Toastmaster at Remarkable Results Toastmasters, fellow Transmission Repair professional, and industry friend who knows the good - but understands the struggle so often described when you combine business and family.

                                Fittingly…

                                Today’s Word of the Day is:

                                Neoptism

                                nep·o·tism

                                noun

                                • the practice among those with power or influence of favoring relatives, friends, or associates, especially by giving them jobs.

                                Maryann brings a well earned perspective to this topic and presents many practical tips for families to work better together.

                                Listeners will particularly benefit from hearing Maryann’s three questions for business owners to ask before bringing in family members.  By the conclusion you’ll be ready to better support, value, and listen to our family colleagues - making for a stronger communication and culture.

                                While this topic emphasises family dynamics, all listeners will benefit with some of the topics benign applicable to any business.  Maryann also introduces the term ‘context switching’ while describing the difficulty of wearing too many hats - and explains why families tend to do this even more than other businesses.

                                Listeners can reach out to Maryann through her website.

                                https://www.smallbizvantage.com/

                                You can hear more from Maryann at Autoleap's Amplify  

                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                ]]>                                26b26df2-7735-4a5f-ae4f-e736bc83c7e6Mon, 07 Apr 2025 00:15:00 -040048:13falsebonus                                Movies, Motors, and Mayhem: Vision Hi-Tech Training & Expo 2025 [THA 427]Movies, Motors, and Mayhem: Vision Hi-Tech Training & Expo 2025 [THA 427]Thanks to our Partners, NAPA TRACS, and Today's Class

                                Recorded at Vision Hi-Tech Training & Expo 2025, expect discussions on industry trends, Arkansas accents, automotive training, towing experiences, key programming, future business plans, the potential impact of AI on diagnostics, and the Tech Talks class at Vision 2025 - with a few fun detours into movies like 'The Wolf of Wall Street,' 'Predator,' and 'Rocky!'

                                Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

                                Zeb Beard, Strokes Diesel and Automotive, Monticello, AR, strokersdiesel@gmail.com

                                Andrew Sexton, ATS Automotive LLC, Cedar Rapids, IA

                                Show Notes:

                                • Watch Full Video Episode
                                • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                • Introduction and Event Overview (00:00:00)
                                • Movie References and Banter (00:01:11)
                                • Zeb Beard's Business Expansion (00:02:51)
                                • Podcast Anniversary Reflection (00:03:55)
                                • Discussion on Towing Operations (00:06:50)
                                • Weather Impact on Towing (00:07:25)
                                • Battery Issues in Towing (00:09:06)
                                • Agricultural Work in Arkansas (00:10:19)
                                • Henry Winkler's Role in "Rocky" (00:12:58)
                                • Tech Talks at Vision (00:15:05)
                                • The Evolution of Training Opportunities (00:15:36)
                                • Networking and Collaboration (00:16:44)
                                • Thermal Imaging Presentation (00:20:07)
                                • Key Programming and Automotive Technology (00:25:44)
                                • The Role of AI in Automotive Repair (00:27:37)r.
                                • Importance of Foundational Skills (00:34:27)
                                • Challenges for New Technicians (00:35:04)
                                • Training and Career Development (00:39:20)

                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                ]]>                                Thanks to our Partners, NAPA TRACS, and Today's Class

                                Recorded at Vision Hi-Tech Training & Expo 2025, expect discussions on industry trends, Arkansas accents, automotive training, towing experiences, key programming, future business plans, the potential impact of AI on diagnostics, and the Tech Talks class at Vision 2025 - with a few fun detours into movies like 'The Wolf of Wall Street,' 'Predator,' and 'Rocky!'

                                Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

                                Zeb Beard, Strokes Diesel and Automotive, Monticello, AR, strokersdiesel@gmail.com

                                Andrew Sexton, ATS Automotive LLC, Cedar Rapids, IA

                                Show Notes:

                                • Watch Full Video Episode
                                • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                • Introduction and Event Overview (00:00:00)
                                • Movie References and Banter (00:01:11)
                                • Zeb Beard's Business Expansion (00:02:51)
                                • Podcast Anniversary Reflection (00:03:55)
                                • Discussion on Towing Operations (00:06:50)
                                • Weather Impact on Towing (00:07:25)
                                • Battery Issues in Towing (00:09:06)
                                • Agricultural Work in Arkansas (00:10:19)
                                • Henry Winkler's Role in "Rocky" (00:12:58)
                                • Tech Talks at Vision (00:15:05)
                                • The Evolution of Training Opportunities (00:15:36)
                                • Networking and Collaboration (00:16:44)
                                • Thermal Imaging Presentation (00:20:07)
                                • Key Programming and Automotive Technology (00:25:44)
                                • The Role of AI in Automotive Repair (00:27:37)r.
                                • Importance of Foundational Skills (00:34:27)
                                • Challenges for New Technicians (00:35:04)
                                • Training and Career Development (00:39:20)

                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                ]]>                                e0b11407-bd36-4c81-9f0b-05627967f1cdFri, 04 Apr 2025 14:00:00 -040041:00falsefull427427                                How Much Do I Need to Retire? [E164] - Business By The NumbersHow Much Do I Need to Retire? [E164] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                “Do I have enough to retire?”

                                It’s the question every business owner eventually asks—but most never answer. In this episode, Hunt breaks down why your retirement isn’t about hitting a number… it’s about building a life you don’t need to escape from.

                                What You'll Learn:

                                • Why there’s no universal retirement number (and what to focus on instead)
                                • The simple formula to estimate how much you really need
                                • How Social Security, real estate, and your business really factor in
                                • The danger of carrying debt into retirement
                                • What the book Die With Zero teaches us about using our time and money wisely

                                Thanks to our partner, NAPA TRACS

                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                Thanks to our partner, Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                ]]>                                Thanks to our partners, NAPA TRACS and Promotive

                                “Do I have enough to retire?”

                                It’s the question every business owner eventually asks—but most never answer. In this episode, Hunt breaks down why your retirement isn’t about hitting a number… it’s about building a life you don’t need to escape from.

                                What You'll Learn:

                                • Why there’s no universal retirement number (and what to focus on instead)
                                • The simple formula to estimate how much you really need
                                • How Social Security, real estate, and your business really factor in
                                • The danger of carrying debt into retirement
                                • What the book Die With Zero teaches us about using our time and money wisely

                                Thanks to our partner, NAPA TRACS

                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                Thanks to our partner, Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                ]]>                                34c9ae0c-1e1f-4347-ad43-381a36aab04cThu, 03 Apr 2025 00:15:00 -040033:47falsebonus                                Mailbag Episode: Multimeters, Electrical Diagnostics and Drivability Tricks [E180] - Automotive Field TheoryMailbag Episode: Multimeters, Electrical Diagnostics and Drivability Tricks [E180] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                Matt Fanslow dives into listener-submitted questions, covering:

                                • Multimeter recommendations (why he prefers insulation testers/meggers over basic DMMs).
                                • Electrical diagnostic strategies (schematics, scan tools, and stress-testing circuits).
                                • The "Flat Rate Test Drive" (a drivability diagnostic trick for load/PID analysis).
                                • Gaming picks (Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster).
                                • Scan tool advice for techs doing more drivability work.

                                Timestamps:

                                (00:00) – Intro 

                                (02:33) – Multimeter recommendations: Why Matt avoids basic DMMs and prefers:

                                • Fluke 1587 or Pico TA467 (insulation testers for EVs/future-proofing).
                                • Used Vantage/Vantage Pro (graphing + scope functions).
                                • Curien (Bluetooth-enabled multimeter).

                                (11:44) – Electrical diagnostic process:

                                1. Start with a wiring schematic.
                                2. Use a scan tool to check module inputs/commands.
                                3. Stress-test circuits (e.g., load with a headlight for power/ground checks).
                                4. Leverage relays for centralized testing (control/output sides).

                                (22:48) – Shoutout to trainer Richard Velko.

                                (23:17) – "Flat Rate Test Drive" explained:

                                • Monitor PIDs (load, MAF, MAP, O2 sensors) during WOT pulls to isolate drivability issues (fuel vs. restriction).

                                (34:42) – Gaming corner: Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster.

                                (38:53) – Scan tool recommendations for drivability:

                                • HP Tuners (budget-friendly, fast data logging).
                                • Used Snap-on Solus Edge/Ultra (enhanced OEM data).
                                • Shop responsibility (tools should be shop-provided!).

                                Quotes

                                • "I don’t buy just a pure multimeter anymore... Get an insulation tester. You’ll need it for EVs/hybrids." – Matt
                                • "The ‘Flat Rate Test Drive’ stresses the engine while watching PIDs to split the problem in half." – Matt
                                • "For drivability, HP Tuners is my top pick—great data logging without breaking the bank." – Matt

                                Tools & Resources Mentioned:

                                • Multimeters: Fluke 1587, Pico TA467, Vantage Pro, Curien.
                                • Diagnostic Tactics: Wiring diagrams, scan tool bi-directionals, current ramping.
                                • Games: Elden Ring, Assassin’s Creed Shadows, Days Gone Remaster.
                                • Scan Tools: HP Tuners, Snap-on Solus Edge, TopDon XTool.

                                Final Thoughts:

                                Matt’s takeaway? Invest in versatile tools (like megohmmeters) and lean on schematics/scan tools to avoid diagnostic rabbit holes.

                                Thanks to our Partner, NAPA Autotech

                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                ]]>                                Thanks to our Partner, NAPA Autotech

                                Matt Fanslow dives into listener-submitted questions, covering:

                                • Multimeter recommendations (why he prefers insulation testers/meggers over basic DMMs).
                                • Electrical diagnostic strategies (schematics, scan tools, and stress-testing circuits).
                                • The "Flat Rate Test Drive" (a drivability diagnostic trick for load/PID analysis).
                                • Gaming picks (Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster).
                                • Scan tool advice for techs doing more drivability work.

                                Timestamps:

                                (00:00) – Intro 

                                (02:33) – Multimeter recommendations: Why Matt avoids basic DMMs and prefers:

                                • Fluke 1587 or Pico TA467 (insulation testers for EVs/future-proofing).
                                • Used Vantage/Vantage Pro (graphing + scope functions).
                                • Curien (Bluetooth-enabled multimeter).

                                (11:44) – Electrical diagnostic process:

                                1. Start with a wiring schematic.
                                2. Use a scan tool to check module inputs/commands.
                                3. Stress-test circuits (e.g., load with a headlight for power/ground checks).
                                4. Leverage relays for centralized testing (control/output sides).

                                (22:48) – Shoutout to trainer Richard Velko.

                                (23:17) – "Flat Rate Test Drive" explained:

                                • Monitor PIDs (load, MAF, MAP, O2 sensors) during WOT pulls to isolate drivability issues (fuel vs. restriction).

                                (34:42) – Gaming corner: Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster.

                                (38:53) – Scan tool recommendations for drivability:

                                • HP Tuners (budget-friendly, fast data logging).
                                • Used Snap-on Solus Edge/Ultra (enhanced OEM data).
                                • Shop responsibility (tools should be shop-provided!).

                                Quotes

                                • "I don’t buy just a pure multimeter anymore... Get an insulation tester. You’ll need it for EVs/hybrids." – Matt
                                • "The ‘Flat Rate Test Drive’ stresses the engine while watching PIDs to split the problem in half." – Matt
                                • "For drivability, HP Tuners is my top pick—great data logging without breaking the bank." – Matt

                                Tools & Resources Mentioned:

                                • Multimeters: Fluke 1587, Pico TA467, Vantage Pro, Curien.
                                • Diagnostic Tactics: Wiring diagrams, scan tool bi-directionals, current ramping.
                                • Games: Elden Ring, Assassin’s Creed Shadows, Days Gone Remaster.
                                • Scan Tools: HP Tuners, Snap-on Solus Edge, TopDon XTool.

                                Final Thoughts:

                                Matt’s takeaway? Invest in versatile tools (like megohmmeters) and lean on schematics/scan tools to avoid diagnostic rabbit holes.

                                Thanks to our Partner, NAPA Autotech

                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                ]]>                                762db3cd-774d-403c-9a9d-1a7bba2a7a6bWed, 02 Apr 2025 00:15:00 -040031:32falsebonus                                You're Not Spending Enough Money On Marketing [E146] - The Auto Repair Marketing PodcastYou're Not Spending Enough Money On Marketing [E146] - The Auto Repair Marketing PodcastBrian and Parker dive into how strategic marketing investment can drive real growth for auto repair shops. Parker shares how increasing his marketing spend transformed his business, leading to record-breaking profits and industry recognition. They discuss why many shop owners hesitate to spend more on marketing and how cutting back can actually slow growth.

                                They break down the balance between brand-building and direct response marketing, highlighting how both contribute to long-term success. Parker shares insights from industry peer groups and how analyzing successful shops’ financials helped him refine his own strategy. They also explore how even small adjustments in marketing spend can make a big impact.

                                They explain what it takes to turn marketing into a growth engine, from increasing car count to boosting profitability. With real-world insights and proven strategies, they make the case for why now is the time for shop owners to commit to smarter marketing investments.

                                Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                RepairPal.com/shops.

                                Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com 

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                VISION Hi-Tech Training & Expo

                                Show Notes with Timestamps

                                • Introduction to the Episode (00:00:01) Overview of the podcast and introduction of the guest, Parker Branch.
                                • Live at Vision Conference (00:00:51) Discussion about the Vision Conference and the benefits of attending for training and networking.
                                • Award Recognition (00:02:34) Parker shares his experience winning an award for highest net profit at the institute's summit.
                                • Importance of Topline Revenue (00:02:52) Exploration of the relationship between topline revenue and profitability in automotive shops.
                                • Journey of Branch Automotive (00:03:36) Parker discusses his background and the evolution of his automotive repair shop.
                                • Growth Through Coaching (00:04:47) Parker highlights the pivotal role of coaching in his shop's growth and marketing strategy.
                                • Investment in Marketing (00:05:04) Discussion on the fear and necessity of investing in marketing for business growth.
                                • Branch Automotive Overview (00:06:43) Parker describes the services offered at Branch Automotive and the types of vehicles they specialize in.
                                • New Space and Operations (00:08:27) Parker details the new building acquisition and its positive impact on shop operations and parking.
                                • Effective Use of Space (00:08:47) Brian comments on the efficient layout of Parker's shop and its impact on operations.
                                • Marketing Strategy Discussion (00:09:23) Brian emphasizes the importance of spending on marketing and its benefits for shop growth.
                                • Partnership with Marketing Pros (00:10:34) Parker shares his experience working with marketing professionals and the positive outcomes.
                                • Measuring Marketing Success (00:11:24) Parker explains how adjustments in marketing budget led to measurable increases in business.
                                • Sponsor Message from RepairPal (00:12:02) A brief advertisement highlighting the benefits of being RepairPal certified for auto shops.
                                • App Fueled Customer Loyalty (00:13:21) Overview of how App Fueled can help auto shops enhance customer loyalty through technology.
                                • Marketing Budget Strategies (00:14:27) Discussion on the different approaches shop owners take regarding their marketing budgets.
                                • Marketing Budget Misconceptions (00:14:40) Discussion on how cutting marketing budgets can be counterproductive for business growth.
                                • Economic Downturn and Marketing Cuts (00:15:04) Statistics reveal that businesses often cut marketing first during economic pressures, which is detrimental.
                                • Seasonal Trends in Business (00:15:29) Analysis of how marketing can influence traditionally slow months and the importance of consistency.
                                • February Performance Insights (00:16:03) Parker shares insights on February sales trends and the impact of historical data on marketing strategies.
                                • Comparative Financial Analysis (00:18:01) Parker discusses a financial comparison with another shop, highlighting marketing expenditure and revenue correlation.
                                • Growth Through Marketing (00:19:34) The importance of increasing marketing spend to drive car count and business growth is emphasized.
                                • Direct Response vs. Brand Building (00:20:50) Exploration of the difference between immediate response marketing and long-term brand recognition strategies.
                                • Customer Experience and Marketing (00:21:32) Emphasis on the importance of customer experience in conjunction with marketing efforts for business success.
                                • Coaching Before Marketing (00:22:27) Advice on prioritizing business coaching to improve shop operations before investing heavily in marketing.
                                • Website Content Importance (00:23:23) Discussion on the necessity of a well-structured website with relevant content to attract ideal customers.
                                • Video Marketing Strategies (00:25:30) Parker shares experiences with video marketing and its effectiveness in engaging customers.
                                • Showcasing Services Through Video (00:27:10) Highlighting a specific service through video to educate customers and enhance marketing efforts.
                                • Lifestyle Benefits of Auto Repair Business (00:28:33) Discussion on how running an auto repair shop can lead to a fulfilling lifestyle beyond work.
                                • Building a Balanced Lifestyle (00:28:59) Discussion on achieving a work-life balance while running a successful automotive repair shop.
                                • Investing in Marketing (00:29:11) Emphasis on the importance of investing in marketing and understanding business metrics.
                                • Ongoing Engagement and Success (00:29:24) Insight into the continuous effort required for success and the freedom it can provide.
                                • Valuable Marketing Partnerships (00:29:45) The significance of collaborating with marketing professionals and leveraging their expertise.
                                • Encouragement for Shop Owners (00:30:02) Encouragement for shop owners to challenge their marketing teams for better results.
                                • Appreciation for Listeners (00:30:28) Thanking listeners and promoting the podcast's availability on the Aftermarket Radio Network.

                                How To Get In Touch

                                Join The Auto Repair Marketing Mastermind Group on Facebook

                                Meet The Pros

                                Follow SMP on Facebook

                                Follow SMP on Instagram

                                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                Email Us Podcast Questions or Topics 

                                Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                Thanks to our Partners,

                                RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from...]]>Brian and Parker dive into how strategic marketing investment can drive real growth for auto repair shops. Parker shares how increasing his marketing spend transformed his business, leading to record-breaking profits and industry recognition. They discuss why many shop owners hesitate to spend more on marketing and how cutting back can actually slow growth.

                                They break down the balance between brand-building and direct response marketing, highlighting how both contribute to long-term success. Parker shares insights from industry peer groups and how analyzing successful shops’ financials helped him refine his own strategy. They also explore how even small adjustments in marketing spend can make a big impact.

                                They explain what it takes to turn marketing into a growth engine, from increasing car count to boosting profitability. With real-world insights and proven strategies, they make the case for why now is the time for shop owners to commit to smarter marketing investments.

                                Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                RepairPal.com/shops.

                                Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com 

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                VISION Hi-Tech Training & Expo

                                Show Notes with Timestamps

                                • Introduction to the Episode (00:00:01) Overview of the podcast and introduction of the guest, Parker Branch.
                                • Live at Vision Conference (00:00:51) Discussion about the Vision Conference and the benefits of attending for training and networking.
                                • Award Recognition (00:02:34) Parker shares his experience winning an award for highest net profit at the institute's summit.
                                • Importance of Topline Revenue (00:02:52) Exploration of the relationship between topline revenue and profitability in automotive shops.
                                • Journey of Branch Automotive (00:03:36) Parker discusses his background and the evolution of his automotive repair shop.
                                • Growth Through Coaching (00:04:47) Parker highlights the pivotal role of coaching in his shop's growth and marketing strategy.
                                • Investment in Marketing (00:05:04) Discussion on the fear and necessity of investing in marketing for business growth.
                                • Branch Automotive Overview (00:06:43) Parker describes the services offered at Branch Automotive and the types of vehicles they specialize in.
                                • New Space and Operations (00:08:27) Parker details the new building acquisition and its positive impact on shop operations and parking.
                                • Effective Use of Space (00:08:47) Brian comments on the efficient layout of Parker's shop and its impact on operations.
                                • Marketing Strategy Discussion (00:09:23) Brian emphasizes the importance of spending on marketing and its benefits for shop growth.
                                • Partnership with Marketing Pros (00:10:34) Parker shares his experience working with marketing professionals and the positive outcomes.
                                • Measuring Marketing Success (00:11:24) Parker explains how adjustments in marketing budget led to measurable increases in business.
                                • Sponsor Message from RepairPal (00:12:02) A brief advertisement highlighting the benefits of being RepairPal certified for auto shops.
                                • App Fueled Customer Loyalty (00:13:21) Overview of how App Fueled can help auto shops enhance customer loyalty through technology.
                                • Marketing Budget Strategies (00:14:27) Discussion on the different approaches shop owners take regarding their marketing budgets.
                                • Marketing Budget Misconceptions (00:14:40) Discussion on how cutting marketing budgets can be counterproductive for business growth.
                                • Economic Downturn and Marketing Cuts (00:15:04) Statistics reveal that businesses often cut marketing first during economic pressures, which is detrimental.
                                • Seasonal Trends in Business (00:15:29) Analysis of how marketing can influence traditionally slow months and the importance of consistency.
                                • February Performance Insights (00:16:03) Parker shares insights on February sales trends and the impact of historical data on marketing strategies.
                                • Comparative Financial Analysis (00:18:01) Parker discusses a financial comparison with another shop, highlighting marketing expenditure and revenue correlation.
                                • Growth Through Marketing (00:19:34) The importance of increasing marketing spend to drive car count and business growth is emphasized.
                                • Direct Response vs. Brand Building (00:20:50) Exploration of the difference between immediate response marketing and long-term brand recognition strategies.
                                • Customer Experience and Marketing (00:21:32) Emphasis on the importance of customer experience in conjunction with marketing efforts for business success.
                                • Coaching Before Marketing (00:22:27) Advice on prioritizing business coaching to improve shop operations before investing heavily in marketing.
                                • Website Content Importance (00:23:23) Discussion on the necessity of a well-structured website with relevant content to attract ideal customers.
                                • Video Marketing Strategies (00:25:30) Parker shares experiences with video marketing and its effectiveness in engaging customers.
                                • Showcasing Services Through Video (00:27:10) Highlighting a specific service through video to educate customers and enhance marketing efforts.
                                • Lifestyle Benefits of Auto Repair Business (00:28:33) Discussion on how running an auto repair shop can lead to a fulfilling lifestyle beyond work.
                                • Building a Balanced Lifestyle (00:28:59) Discussion on achieving a work-life balance while running a successful automotive repair shop.
                                • Investing in Marketing (00:29:11) Emphasis on the importance of investing in marketing and understanding business metrics.
                                • Ongoing Engagement and Success (00:29:24) Insight into the continuous effort required for success and the freedom it can provide.
                                • Valuable Marketing Partnerships (00:29:45) The significance of collaborating with marketing professionals and leveraging their expertise.
                                • Encouragement for Shop Owners (00:30:02) Encouragement for shop owners to challenge their marketing teams for better results.
                                • Appreciation for Listeners (00:30:28) Thanking listeners and promoting the podcast's availability on the Aftermarket Radio Network.

                                How To Get In Touch

                                Join The Auto Repair Marketing Mastermind Group on Facebook

                                Meet The Pros

                                Follow SMP on Facebook

                                Follow SMP on Instagram

                                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                Email Us Podcast Questions or Topics 

                                Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                Thanks to our Partners,

                                RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                ]]>f2c6acf7-ea93-4f70-90c4-bfbb54856880Wed, 02 Apr 2025 00:15:00 -040031:11falsebonus                                From Grandpa’s Invention to Today’s Innovations: A Family Legacy [RR 1033]From Grandpa’s Invention to Today’s Innovations: A Family Legacy [RR 1033]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, Rob Bollinger shares the unique story of his third-generation family business, emphasizing their commitment to personal service and the legacy of his grandfather, who invented the overflow bottle system. The discussion also touches upon industry trends, the challenges of price competition, the evolution of AC systems with electric vehicles, and Bollinger's future plans for the business. Rob Bollinger, ABC Radiator, Baltimore, MD. https://www.facebook.com/abcradiator401 Show Notes
                                • Watch Full Video Episode
                                • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                • Koura: https://www.kouraglobal.com/
                                • Honeywell: https://www.honeywell.com/us/en
                                • Introduction to MAC Conference (00:00:00)
                                • Guest Introduction: Rob Bollinger (00:02:17)
                                • Rob's Family Business Legacy (00:02:52)
                                • Personal Touch in Deliveries (00:03:52)
                                • Customer Engagement During Deliveries (00:04:30)
                                • Rob's Background in the Business (00:06:08)
                                • Regrets About Family Business (00:06:22)
                                • Coolant Reservoir Bottle Invention (00:07:40)
                                • Patenting the Invention (00:08:25)
                                • Legacy of the Invention (00:09:48)
                                • Cash vs. Cashless Transactions (00:10:05)
                                • Honesty in Business (00:15:46)
                                • Future of Specialty Shops (00:16:20)
                                • Customer Outreach (00:16:30)
                                • Changes in Radiator Industry (00:16:54)
                                • Hiring Challenges (00:18:11)
                                • Golfing and Business Balance (00:18:39)
                                • AC Industry Challenges (00:20:10)
                                • Leak Detection Methods (00:20:57)
                                • Future Plans (00:21:50)
                                • Real Estate and Business Stability (00:22:28)
                                • Family Support (00:23:33)
                                • Training and Industry Updates (00:24:26)
                                • Vendor Interaction at Conferences (00:25:08)
                                • AI Repair Discussion (00:25:55)
                                • Reflection on the Conversation (00:26:09)

                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                                         Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, Rob Bollinger shares the unique story of his third-generation family business, emphasizing their commitment to personal service and the legacy of his grandfather, who invented the overflow bottle system. The discussion also touches upon industry trends, the challenges of price competition, the evolution of AC systems with electric vehicles, and Bollinger's future plans for the business. Rob Bollinger, ABC Radiator, Baltimore, MD. https://www.facebook.com/abcradiator401 Show Notes
                                • Watch Full Video Episode
                                • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                • Koura: https://www.kouraglobal.com/
                                • Honeywell: https://www.honeywell.com/us/en
                                • Introduction to MAC Conference (00:00:00)
                                • Guest Introduction: Rob Bollinger (00:02:17)
                                • Rob's Family Business Legacy (00:02:52)
                                • Personal Touch in Deliveries (00:03:52)
                                • Customer Engagement During Deliveries (00:04:30)
                                • Rob's Background in the Business (00:06:08)
                                • Regrets About Family Business (00:06:22)
                                • Coolant Reservoir Bottle Invention (00:07:40)
                                • Patenting the Invention (00:08:25)
                                • Legacy of the Invention (00:09:48)
                                • Cash vs. Cashless Transactions (00:10:05)
                                • Honesty in Business (00:15:46)
                                • Future of Specialty Shops (00:16:20)
                                • Customer Outreach (00:16:30)
                                • Changes in Radiator Industry (00:16:54)
                                • Hiring Challenges (00:18:11)
                                • Golfing and Business Balance (00:18:39)
                                • AC Industry Challenges (00:20:10)
                                • Leak Detection Methods (00:20:57)
                                • Future Plans (00:21:50)
                                • Real Estate and Business Stability (00:22:28)
                                • Family Support (00:23:33)
                                • Training and Industry Updates (00:24:26)
                                • Vendor Interaction at Conferences (00:25:08)
                                • AI Repair Discussion (00:25:55)
                                • Reflection on the Conversation (00:26:09)

                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>aa1c57c1-f46d-4329-b831-8070ad307686Tue, 01 Apr 2025 00:15:00 -040027:04falsefull10331033                                Vision Hi-Tech Training & Expo Speech Workshop Takeaways with Chris Cloutier [E036] - Speak Up! Effective CommunicationVision Hi-Tech Training & Expo Speech Workshop Takeaways with Chris Cloutier [E036] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                Watch Full Video Episode

                                In this episode, Craig O’Neill features his guest, friend, CEO, and co-presenter from Vision Hi-Tech Training & Expo, Chris Cloutier!

                                Vision came and went so quickly - it became necessary for these two to coordinate a stop, sit down, and reflect on their takeaways from the Speak Up - Effective Communication Speech Workshop they led at VISION this year.

                                As with most things - there are unexpected outcomes, and the positive outcomes from this course ‘reverberated’ throughout the week.

                                Friendships were forged - Fellowship ensued - Fears were confronted.

                                Today’s Word of the Day (by the way):

                                Reverberation

                                noun

                                1. prolongation of a sound; resonance.
                                2. a continuing effect; a repercussion.

                                Chris and Craig Converse on many topics here:

                                • Observations on the interactions post-course with attendees who were more familiar with each-other
                                • How this was unique compared to other class experiences
                                • Why this was SO GOOD to do this course at the FRONT of an event 
                                • All Day vs. half day - Creating the space for engagement
                                • A word on benign genuine - and why 'church came to class'
                                • Favorite moments from the course
                                • Thoughts on why the course becomes so impactful for people
                                • Chris wisdom after Craig asks Chris could imagine his passion for this topic culminating into the things they are discussing.
                                • What they hope to see next for the participants in this course.

                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                ]]>                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                Watch Full Video Episode

                                In this episode, Craig O’Neill features his guest, friend, CEO, and co-presenter from Vision Hi-Tech Training & Expo, Chris Cloutier!

                                Vision came and went so quickly - it became necessary for these two to coordinate a stop, sit down, and reflect on their takeaways from the Speak Up - Effective Communication Speech Workshop they led at VISION this year.

                                As with most things - there are unexpected outcomes, and the positive outcomes from this course ‘reverberated’ throughout the week.

                                Friendships were forged - Fellowship ensued - Fears were confronted.

                                Today’s Word of the Day (by the way):

                                Reverberation

                                noun

                                1. prolongation of a sound; resonance.
                                2. a continuing effect; a repercussion.

                                Chris and Craig Converse on many topics here:

                                • Observations on the interactions post-course with attendees who were more familiar with each-other
                                • How this was unique compared to other class experiences
                                • Why this was SO GOOD to do this course at the FRONT of an event 
                                • All Day vs. half day - Creating the space for engagement
                                • A word on benign genuine - and why 'church came to class'
                                • Favorite moments from the course
                                • Thoughts on why the course becomes so impactful for people
                                • Chris wisdom after Craig asks Chris could imagine his passion for this topic culminating into the things they are discussing.
                                • What they hope to see next for the participants in this course.

                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                ]]>                                1ae44dbb-16f1-4a02-98ff-8d07868b1cb0Mon, 31 Mar 2025 00:15:00 -040045:52falsebonus                                From Ghosting to Growth: Overcoming Hiring Challenges [THA 426]From Ghosting to Growth: Overcoming Hiring Challenges [THA 426]Thanks to our Partners, NAPA TRACS, and Today's Class

                                Recorded at Vision Hi-Tech Training & Expo 2025, this episode features a discussion with the co-founders of Promotive, a company focused on recruiting and placing qualified technicians and service advisors. The conversation explores the challenges shops face in hiring, such as ineffective job postings and candidate ghosting, and how Promotive aims to streamline this process by handling initial screening and interviews. Lisa Coyle and Joelle Pollak emphasize the importance of cultural fit and fair compensation for successful placements, also advising shops on creating positive work environments. The discussion also touches on the value of ongoing training, shop management systems, and the significance of evaluating employee attitude and performance using a structured approach.

                                Lisa Coyle, and Joelle Pollak Co-Founders, Promotive: https://gopromotive.com/

                                Show Notes
                                • Watch Full Video Episode
                                • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                • Introduction to the Episode (00:00:00)
                                • Hiring Process Overview (00:02:09)
                                • Ghosting in Interviews (00:03:37)
                                • Understanding Shop Culture (00:04:39)
                                • Cost of Unfilled Positions (00:05:29)
                                • Building a Talent Bench (00:06:18)
                                • Candidate Marketing Strategies (00:07:30)
                                • Client Compatibility (00:08:25)
                                • Assessing Shop Culture (00:09:48)
                                • Technician Expectations (00:11:03)
                                • Importance of Appreciation (00:12:04)
                                • Career Advancement Opportunities (00:12:30)
                                • Compensation Discussions (00:14:05)
                                • Team Dynamics and Assessment (00:17:05)
                                • Evaluating Team Performance (00:17:54)
                                • Consequences of Team Dynamics (00:19:49)
                                • Using Charts for Improvement (00:21:13)
                                • Addressing Employee Concerns (00:23:27)
                                • The Importance of Consistent Feedback (00:28:22)
                                • Coaching and Employee Development (00:30:10)
                                • Identifying the Right Fit (00:33:00)
                                • Understanding Shop Culture (00:34:40)
                                • Addressing Technician Retention (00:35:22)
                                • Importance of a Recruiter (00:36:28)
                                • Recruitment Challenges in Shops (00:37:39)

                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                ]]>                                Thanks to our Partners, NAPA TRACS, and Today's Class

                                Recorded at Vision Hi-Tech Training & Expo 2025, this episode features a discussion with the co-founders of Promotive, a company focused on recruiting and placing qualified technicians and service advisors. The conversation explores the challenges shops face in hiring, such as ineffective job postings and candidate ghosting, and how Promotive aims to streamline this process by handling initial screening and interviews. Lisa Coyle and Joelle Pollak emphasize the importance of cultural fit and fair compensation for successful placements, also advising shops on creating positive work environments. The discussion also touches on the value of ongoing training, shop management systems, and the significance of evaluating employee attitude and performance using a structured approach.

                                Lisa Coyle, and Joelle Pollak Co-Founders, Promotive: https://gopromotive.com/

                                Show Notes
                                • Watch Full Video Episode
                                • Vision Hi-Tech Training & Expo: https://visionkc.com/
                                • Introduction to the Episode (00:00:00)
                                • Hiring Process Overview (00:02:09)
                                • Ghosting in Interviews (00:03:37)
                                • Understanding Shop Culture (00:04:39)
                                • Cost of Unfilled Positions (00:05:29)
                                • Building a Talent Bench (00:06:18)
                                • Candidate Marketing Strategies (00:07:30)
                                • Client Compatibility (00:08:25)
                                • Assessing Shop Culture (00:09:48)
                                • Technician Expectations (00:11:03)
                                • Importance of Appreciation (00:12:04)
                                • Career Advancement Opportunities (00:12:30)
                                • Compensation Discussions (00:14:05)
                                • Team Dynamics and Assessment (00:17:05)
                                • Evaluating Team Performance (00:17:54)
                                • Consequences of Team Dynamics (00:19:49)
                                • Using Charts for Improvement (00:21:13)
                                • Addressing Employee Concerns (00:23:27)
                                • The Importance of Consistent Feedback (00:28:22)
                                • Coaching and Employee Development (00:30:10)
                                • Identifying the Right Fit (00:33:00)
                                • Understanding Shop Culture (00:34:40)
                                • Addressing Technician Retention (00:35:22)
                                • Importance of a Recruiter (00:36:28)
                                • Recruitment Challenges in Shops (00:37:39)

                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                ]]>                                4257281b-267b-4928-85dd-6276cc3fa4b4Fri, 28 Mar 2025 14:00:00 -040038:56falsefull426426                                Where Are My Customers? [E163] - Business By The NumbersWhere Are My Customers? [E163] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                Is your shop struggling with fewer repair orders and dropping sales? It may not be about losing customers—your clients could just be driving less. In this episode of Business by the Numbers, Hunt Demarest, CPA, walks you through a real-life example of how customer driving behavior (and simple mileage tracking) revealed critical insights for a struggling $2M shop. Learn how to use your own data to better understand your customer base, track hidden metrics, and adjust your strategy—before your bottom line takes another hit.

                                In this episode:

                                • Why fewer visits doesn’t always mean fewer customers
                                • How to calculate mileage trends using your shop management system
                                • The difference between customers and repair orders (hint: it matters)
                                • How remote work and economic shifts impact car care habits
                                • How to conduct a customer behavior audit—without creeping them out
                                • Action steps to track spending per mile and make smarter business decisions

                                Thanks to our partner, NAPA TRACS

                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                Thanks to our partner, Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                ]]>                                Thanks to our partners, NAPA TRACS and Promotive

                                Is your shop struggling with fewer repair orders and dropping sales? It may not be about losing customers—your clients could just be driving less. In this episode of Business by the Numbers, Hunt Demarest, CPA, walks you through a real-life example of how customer driving behavior (and simple mileage tracking) revealed critical insights for a struggling $2M shop. Learn how to use your own data to better understand your customer base, track hidden metrics, and adjust your strategy—before your bottom line takes another hit.

                                In this episode:

                                • Why fewer visits doesn’t always mean fewer customers
                                • How to calculate mileage trends using your shop management system
                                • The difference between customers and repair orders (hint: it matters)
                                • How remote work and economic shifts impact car care habits
                                • How to conduct a customer behavior audit—without creeping them out
                                • Action steps to track spending per mile and make smarter business decisions

                                Thanks to our partner, NAPA TRACS

                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                Thanks to our partner, Promotive

                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                Visit us Online: www.paarmelis.com

                                Email Hunt: podcast@paarmelis.com

                                Text Paar Melis @ 301-307-5413

                                Download a Copy of My Books Here:


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                ]]>                                c3943279-f387-40d6-85e8-dfaa2ecda3acThu, 27 Mar 2025 00:15:00 -040024:47falsebonus                                Leadership Lessons From "The Shot" [E179] - Automotive Field TheoryLeadership Lessons From "The Shot" [E179] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                In this episode, Matt dives deep into the world of leadership, drawing an interesting parallel between basketball and the world of auto repair.

                                In this episode, Matt discusses:

                                • The significance of March Madness and The Shot—not the Michael Jordan moments you might expect, but the shot in the 1992 NCAA tournament between Duke University and the Kentucky Wildcats.
                                • Insights into Coach Mike Krzyzewski's (Coach K) leadership style, particularly during high-pressure moments, and how it parallels the leadership needed in running a shop.
                                • How Coach K's calm, confidence, and ability to empower his players to take ownership in crucial moments played a pivotal role in Duke's success.
                                • The importance of leadership that encourages autonomy, confidence, and creating an environment where your team can thrive and make decisions that align with your vision.
                                • A breakdown of Christian Laettner's mindset during the game and how the Duke team overcame a seemingly lost situation with just 2.1 seconds left on the clock.

                                Matt takes us through the dramatic ending of the game and how Coach K's simple yet powerful leadership moment shaped the outcome, drawing lessons for managers and leaders in the aftermarket industry.

                                This episode isn't just for basketball fans; it's for anyone looking to inspire leadership and develop a high-performing team. By trusting your people, giving them autonomy, and showing calm, quiet confidence, you can help your team overcome challenges and come out on top.

                                Thanks to our Partner, NAPA Autotech

                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                ]]>                                Thanks to our Partner, NAPA Autotech

                                In this episode, Matt dives deep into the world of leadership, drawing an interesting parallel between basketball and the world of auto repair.

                                In this episode, Matt discusses:

                                • The significance of March Madness and The Shot—not the Michael Jordan moments you might expect, but the shot in the 1992 NCAA tournament between Duke University and the Kentucky Wildcats.
                                • Insights into Coach Mike Krzyzewski's (Coach K) leadership style, particularly during high-pressure moments, and how it parallels the leadership needed in running a shop.
                                • How Coach K's calm, confidence, and ability to empower his players to take ownership in crucial moments played a pivotal role in Duke's success.
                                • The importance of leadership that encourages autonomy, confidence, and creating an environment where your team can thrive and make decisions that align with your vision.
                                • A breakdown of Christian Laettner's mindset during the game and how the Duke team overcame a seemingly lost situation with just 2.1 seconds left on the clock.

                                Matt takes us through the dramatic ending of the game and how Coach K's simple yet powerful leadership moment shaped the outcome, drawing lessons for managers and leaders in the aftermarket industry.

                                This episode isn't just for basketball fans; it's for anyone looking to inspire leadership and develop a high-performing team. By trusting your people, giving them autonomy, and showing calm, quiet confidence, you can help your team overcome challenges and come out on top.

                                Thanks to our Partner, NAPA Autotech

                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                Contact Information


                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                The Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                ]]>                                93ab3032-c727-4f1f-a368-e2127a249782Wed, 26 Mar 2025 00:15:00 -040024:38falsebonus                                Google's Local Service Ads - Everything You Need To Know [E145] - The Auto Repair Marketing PodcastGoogle's Local Service Ads - Everything You Need To Know [E145] - The Auto Repair Marketing PodcastBrian and Hallie break down Google Local Services Ads (LSA) and how auto repair shops are using them to bring in more leads at lower costs. Unlike traditional Google Ads, LSA charges per lead instead of per click, making it a cost-effective approach to customer acquisition. Some shops have reported leads as low as $7 per call.

                                They cover how to set up LSA, key verification steps, and ways to optimize a shop’s Google Business Profile for better rankings. The discussion also explores how specialty shops can use LSA effectively and when Google Ads might still be useful.

                                With LSA now open to auto repair shops nationwide, early adopters have a clear advantage. Brian and Hallie explain how to make the most of it and why now is the best time to get started.

                                Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops.

                                AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait—get started today at appfueled.com

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                Google Local Service Ads

                                AutoOps - Scheduling Tools for Auto Shops

                                The Google Guarantee

                                Google Screened

                                Keywords in Reviews – Adding Fuel to the Fire

                                Show Notes with Timestamps

                                • Introduction to the Episode (00:00:01) Brian Walker introduces the podcast and guest, Hallie Wassinger, discussing the importance of Google Local Services Ads.
                                • Overview of Google Local Services Ads (00:02:53)  Hallie explains the recent availability of Google Local Services Ads for auto repair shops across the U.S.
                                • Historical Context of Local Services Ads (00:03:25)  Discussion on the past availability of Google Guaranteed Ads and their expansion to auto repair shops.
                                • Current Availability and Limitations (00:04:38)  Hallie details the current state of Local Services Ads for tire shops and their limited availability.
                                • Cost Structure of Local Services Ads (00:05:34)  Introduction to the pay-per-lead model, highlighting its differences from traditional Google Ads.
                                • Service Categories for Auto Repair (00:06:45) Hallie outlines the specific services auto repair shops can advertise under Local Services Ads.
                                • Lead Generation Process (00:07:44)  Explanation of how leads are generated through phone calls or messages via the Local Services Ads dashboard.
                                • Ongoing Maintenance of Ads (00:08:31)  Discussion on the necessity of monitoring and rating leads to optimize the ad performance.
                                • Success Stories from Beta Testing (00:10:55)  Brian shares a success story from Chris Cotton, highlighting low lead costs achieved through Local Services Ads.
                                • Lead Cost Insights (00:11:39)  Hallie provides average lead cost data, emphasizing the effectiveness of the ads for auto repair shops.
                                • Visibility of Local Services Ads (00:12:18)  Brian describes how Local Services Ads appear prominently in search results, enhancing visibility.
                                • Google Screened vs. Google Guaranteed (00:13:02)  Hallie explains the differences between Google Screened and Google Guaranteed, focusing on their application processes.
                                • RepairPal Sponsorship Message (00:14:27)  Brian thanks RepairPal for sponsoring the episode and discusses the benefits of being in their certified network.
                                • App Fueled Sponsorship Message (00:15:32)  Brian introduces App Fueled, promoting their customer loyalty app for auto repair shops.
                                • Verification Process for Shops (00:16:33)  Hallie outlines the verification process for shops to join Google Local Services Ads, including necessary checks.
                                • Verification Steps for LSA (00:16:50)  Overview of the verification process for auto repair shops applying for Google Local Services Ads.
                                • Challenges with Specialty Shops (00:19:14)  Discussion on difficulties specialty shops face with Google Local Services Ads targeting.
                                • Specialization in Google Ads (00:20:03)  Insights on why specialized shops may benefit more from traditional Google Ads.
                                • Opportunities with LSA (00:22:05)  Exploration of the current opportunities available for shops using Google Local Services Ads.
                                • Cost Benefits of LSA (00:23:13)  Comparison of lead costs between Google Local Services Ads and traditional Google Ads.
                                • Importance of Google Business Profile (00:24:29)  Discussion on how optimizing Google Business Profiles impacts LSA ad performance.
                                • Role of Reviews in SEO (00:27:40)  Emphasis on the significance of keywords in customer reviews for improving visibility.
                                • Optimizing Photos for LSA (00:29:42)  Best practices for managing and updating photos in Google Local Services Ads.
                                • Pricing for LSA Management (00:31:01)  Details on the costs associated with managing Google Local Services Ads for shops.
                                • Introduction to LSA (00:33:47)  Discussion on the performance of Google Local Services Ads and how to get started.
                                • Discovery Call Process (00:34:15)  Details on scheduling a discovery call and assessing local competition for LSA.
                                • Final Thoughts on LSA (00:34:38)  Emphasis on the importance of early adoption of LSA for auto repair shops.
                                • Self-Management of LSA (00:34:40)  Advice on running LSA independently, highlighting the required time and dedication.
                                • Closing Remarks (00:35:29)  Thanking listeners and sponsors, and encouraging engagement with the podcast.

                                How To Get In Touch

                                Join The Auto Repair Marketing Mastermind Group on Facebook

                                Meet The Pros

                                Follow SMP on Facebook

                                Follow SMP on Instagram

                                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                Email Us Podcast Questions or Topics 

                                Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                Thanks to our Partners,

                                RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                Business by the Numbers with Hunt Demarest: Understand the...]]>Brian and Hallie break down Google Local Services Ads (LSA) and how auto repair shops are using them to bring in more leads at lower costs. Unlike traditional Google Ads, LSA charges per lead instead of per click, making it a cost-effective approach to customer acquisition. Some shops have reported leads as low as $7 per call.

                                They cover how to set up LSA, key verification steps, and ways to optimize a shop’s Google Business Profile for better rankings. The discussion also explores how specialty shops can use LSA effectively and when Google Ads might still be useful.

                                With LSA now open to auto repair shops nationwide, early adopters have a clear advantage. Brian and Hallie explain how to make the most of it and why now is the best time to get started.

                                Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops.

                                AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait—get started today at appfueled.com

                                Lagniappe (Books, Links, Other Podcasts, etc)

                                Google Local Service Ads

                                AutoOps - Scheduling Tools for Auto Shops

                                The Google Guarantee

                                Google Screened

                                Keywords in Reviews – Adding Fuel to the Fire

                                Show Notes with Timestamps

                                • Introduction to the Episode (00:00:01) Brian Walker introduces the podcast and guest, Hallie Wassinger, discussing the importance of Google Local Services Ads.
                                • Overview of Google Local Services Ads (00:02:53)  Hallie explains the recent availability of Google Local Services Ads for auto repair shops across the U.S.
                                • Historical Context of Local Services Ads (00:03:25)  Discussion on the past availability of Google Guaranteed Ads and their expansion to auto repair shops.
                                • Current Availability and Limitations (00:04:38)  Hallie details the current state of Local Services Ads for tire shops and their limited availability.
                                • Cost Structure of Local Services Ads (00:05:34)  Introduction to the pay-per-lead model, highlighting its differences from traditional Google Ads.
                                • Service Categories for Auto Repair (00:06:45) Hallie outlines the specific services auto repair shops can advertise under Local Services Ads.
                                • Lead Generation Process (00:07:44)  Explanation of how leads are generated through phone calls or messages via the Local Services Ads dashboard.
                                • Ongoing Maintenance of Ads (00:08:31)  Discussion on the necessity of monitoring and rating leads to optimize the ad performance.
                                • Success Stories from Beta Testing (00:10:55)  Brian shares a success story from Chris Cotton, highlighting low lead costs achieved through Local Services Ads.
                                • Lead Cost Insights (00:11:39)  Hallie provides average lead cost data, emphasizing the effectiveness of the ads for auto repair shops.
                                • Visibility of Local Services Ads (00:12:18)  Brian describes how Local Services Ads appear prominently in search results, enhancing visibility.
                                • Google Screened vs. Google Guaranteed (00:13:02)  Hallie explains the differences between Google Screened and Google Guaranteed, focusing on their application processes.
                                • RepairPal Sponsorship Message (00:14:27)  Brian thanks RepairPal for sponsoring the episode and discusses the benefits of being in their certified network.
                                • App Fueled Sponsorship Message (00:15:32)  Brian introduces App Fueled, promoting their customer loyalty app for auto repair shops.
                                • Verification Process for Shops (00:16:33)  Hallie outlines the verification process for shops to join Google Local Services Ads, including necessary checks.
                                • Verification Steps for LSA (00:16:50)  Overview of the verification process for auto repair shops applying for Google Local Services Ads.
                                • Challenges with Specialty Shops (00:19:14)  Discussion on difficulties specialty shops face with Google Local Services Ads targeting.
                                • Specialization in Google Ads (00:20:03)  Insights on why specialized shops may benefit more from traditional Google Ads.
                                • Opportunities with LSA (00:22:05)  Exploration of the current opportunities available for shops using Google Local Services Ads.
                                • Cost Benefits of LSA (00:23:13)  Comparison of lead costs between Google Local Services Ads and traditional Google Ads.
                                • Importance of Google Business Profile (00:24:29)  Discussion on how optimizing Google Business Profiles impacts LSA ad performance.
                                • Role of Reviews in SEO (00:27:40)  Emphasis on the significance of keywords in customer reviews for improving visibility.
                                • Optimizing Photos for LSA (00:29:42)  Best practices for managing and updating photos in Google Local Services Ads.
                                • Pricing for LSA Management (00:31:01)  Details on the costs associated with managing Google Local Services Ads for shops.
                                • Introduction to LSA (00:33:47)  Discussion on the performance of Google Local Services Ads and how to get started.
                                • Discovery Call Process (00:34:15)  Details on scheduling a discovery call and assessing local competition for LSA.
                                • Final Thoughts on LSA (00:34:38)  Emphasis on the importance of early adoption of LSA for auto repair shops.
                                • Self-Management of LSA (00:34:40)  Advice on running LSA independently, highlighting the required time and dedication.
                                • Closing Remarks (00:35:29)  Thanking listeners and sponsors, and encouraging engagement with the podcast.

                                How To Get In Touch

                                Join The Auto Repair Marketing Mastermind Group on Facebook

                                Meet The Pros

                                Follow SMP on Facebook

                                Follow SMP on Instagram

                                Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                Email Us Podcast Questions or Topics 

                                Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                Thanks to our Partners,

                                RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                Aftermarket Radio Network

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                ]]>5919176f-a683-4168-8e99-138f1973f357Wed, 26 Mar 2025 00:15:00 -040035:52falsebonus                                Don’t Sell, Connect: The Power of Emotion with Your Clients [RR 1032]Don’t Sell, Connect: The Power of Emotion with Your Clients [RR 1032]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Dan Clark explores how emotion surpasses reason in driving action, particularly in sales, emphasizing the power of storytelling to activate specific brain chemicals. He shares personal experiences, including his recovery from paralysis, to illustrate the impact of belief and a strong "why." The conversation delves into societal stigmas around emotional expression, especially for men, and the importance of genuine connection. Clark further explains how leveraging brain chemistry through storytelling enhances influence and strengthens customer relationships. He concludes by stressing that businesses should prioritize deep human connections over mere transactions. Dan Clark, Hall of Fame Keynote Speaker, New York Times Best-Selling Author of 37 Books, Expert in Next-Level Leadership for Teams, Sales, and Life. https://danclark.com/ Show Notes
                                • Watch Full Video Episode
                                • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                • Introduction of Dan Clark (00:00:00)
                                • The Importance of Emotion in Memory (00:02:47)
                                • Emotion vs. Knowledge in Sales (00:04:17)
                                • Statistics on Sales Persistence (00:04:47)
                                • The Role of Storytelling in Sales (00:05:13)
                                • Social Stigma Around Emotion (00:05:23)
                                • Mental Health and Emotional Prosperity (00:06:01)
                                • Creating Discomfort for Growth (00:07:05)
                                • Asking for Help in Mental Health (00:07:49)
                                • The Role of Feelings in Leadership and Sales (00:08:07)
                                • The Zone and Brain Chemicals (00:09:11)
                                • Emotional Connection in Sports (00:10:06)
                                • Impact of Storytelling on Audience (00:12:07)
                                • Overcoming Struggles and Emotional Growth (00:16:29)
                                • Authenticity and Emotional Expression (00:17:54)
                                • The Importance of Belief (00:18:30)
                                • Energy and Attraction (00:19:26)
                                • Authenticity in Connection (00:19:54)
                                • Personal Injury Story (00:20:31)
                                • Rock Foundation vs. Rock Bottom (00:21:21)
                                • Core Values in Business (00:22:22)
                                • The Power of Belief (00:23:08)
                                • Asking the Right Questions (00:23:51)
                                • Connecting Head and Heart (00:24:36)
                                • Physiological Responses to Fear (00:24:49)
                                • Storytelling in Sales (00:27:32)
                                • Self-Awareness in Customer Service (00:28:29)
                                • Identifying with Roles (00:30:22)
                                • Heart-to-Heart Connection (00:30:44)
                                • Story of Empathy (00:31:07)

                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                • Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Dan Clark explores how emotion surpasses reason in driving action, particularly in sales, emphasizing the power of storytelling to activate specific brain chemicals. He shares personal experiences, including his recovery from paralysis, to illustrate the impact of belief and a strong "why." The conversation delves into societal stigmas around emotional expression, especially for men, and the importance of genuine connection. Clark further explains how leveraging brain chemistry through storytelling enhances influence and strengthens customer relationships. He concludes by stressing that businesses should prioritize deep human connections over mere transactions. Dan Clark, Hall of Fame Keynote Speaker, New York Times Best-Selling Author of 37 Books, Expert in Next-Level Leadership for Teams, Sales, and Life. https://danclark.com/ Show Notes
                                  • Watch Full Video Episode
                                  • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                  • Introduction of Dan Clark (00:00:00)
                                  • The Importance of Emotion in Memory (00:02:47)
                                  • Emotion vs. Knowledge in Sales (00:04:17)
                                  • Statistics on Sales Persistence (00:04:47)
                                  • The Role of Storytelling in Sales (00:05:13)
                                  • Social Stigma Around Emotion (00:05:23)
                                  • Mental Health and Emotional Prosperity (00:06:01)
                                  • Creating Discomfort for Growth (00:07:05)
                                  • Asking for Help in Mental Health (00:07:49)
                                  • The Role of Feelings in Leadership and Sales (00:08:07)
                                  • The Zone and Brain Chemicals (00:09:11)
                                  • Emotional Connection in Sports (00:10:06)
                                  • Impact of Storytelling on Audience (00:12:07)
                                  • Overcoming Struggles and Emotional Growth (00:16:29)
                                  • Authenticity and Emotional Expression (00:17:54)
                                  • The Importance of Belief (00:18:30)
                                  • Energy and Attraction (00:19:26)
                                  • Authenticity in Connection (00:19:54)
                                  • Personal Injury Story (00:20:31)
                                  • Rock Foundation vs. Rock Bottom (00:21:21)
                                  • Core Values in Business (00:22:22)
                                  • The Power of Belief (00:23:08)
                                  • Asking the Right Questions (00:23:51)
                                  • Connecting Head and Heart (00:24:36)
                                  • Physiological Responses to Fear (00:24:49)
                                  • Storytelling in Sales (00:27:32)
                                  • Self-Awareness in Customer Service (00:28:29)
                                  • Identifying with Roles (00:30:22)
                                  • Heart-to-Heart Connection (00:30:44)
                                  • Story of Empathy (00:31:07)

                                  Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                  ]]>4b1db931-d601-403f-8b90-a35d00778995Tue, 25 Mar 2025 00:15:00 -040031:51falsefull10321032THESE THREE THINGS [E206] - Chris Cotton Weekly BlitzTHESE THREE THINGS [E206] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                  Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                  Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                  If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                  In this episode of "The Weekly Blitz," Coach Chris Cotton delivers insightful guidance tailored specifically for auto repair shop owners. He delves into the effects of spring break on sales, underscoring the significance of having a well-planned marketing calendar to effectively navigate and prepare for seasonal slowdowns that can impact business. Chris enriches the discussion by sharing a personal anecdote about dealing with an aftermarket warranty issue, illustrating the critical importance of maintaining customer trust and satisfaction, even when it presents financial challenges for the business. This story serves as a reminder of the long-term value of prioritizing customer relationships and integrity.

                                  Additionally, Chris provides an exciting update on Project Alpha, a shop he acquired, showcasing its remarkable turnaround in financial performance. He details the innovative staffing strategies implemented, which have contributed to the shop's success and growth. These strategies not only improved efficiency but also fostered a positive work environment, setting a benchmark for other shop owners to follow.


                                  The episode is proudly sponsored by Shop Marketing Pros, a company that specializes in providing marketing solutions tailored for auto repair shops. Their expertise helps shop owners enhance their visibility and reach, ensuring they stay competitive in the ever-evolving market.


                                  **Spring Break Challenges (00:01:05)** 

                                  In this segment, Chris delves into the seasonal challenges faced by repair shops during the spring break period. He explains how the influx of vacations and travel plans leads to a noticeable dip in sales, as fewer customers seek repairs during this time. To counteract this trend, Chris emphasizes the importance of having a well-structured marketing calendar. By planning promotions and outreach efforts in advance, repair shops can better navigate the slow season and maintain a steady flow of business.


                                  **Doing What's Right for Customers (00:06:31)** 

                                  Chris shares a compelling personal experience that underscores the significance of exceptional customer service. He recounts a situation where he had to make a tough decision to prioritize the needs of a customer over immediate profit. This story highlights the long-term benefits of building trust and loyalty by consistently doing what's right for customers. Chris argues that by putting customers first, businesses can foster stronger relationships and ultimately achieve greater success.


                                  **Project Alpha Update (00:10:26)** 

                                  In this update, Chris provides an in-depth look at the progress of Project Alpha, the shop he recently acquired. He discusses the financial performance of the shop, noting significant improvements in revenue and profitability since the acquisition. Chris also outlines the operational changes implemented to enhance efficiency and customer satisfaction. From streamlining processes to upgrading equipment, these improvements have positioned the shop for continued growth and success in the competitive market.

                                   Connect with Chris: chris autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 

                                  www.autoshopcoaching.com 

                                  Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching

                                  Youtube: https://bit.ly/3ClX0ae

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                  Don't forget to rate and review us!

                                  Connect with Chris:

                                  AutoFix-Auto Shop Coaching

                                  www.autoshopcoaching.com

                                  www.aftermarketradionetwork.com

                                  #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                  ]]>                                  The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                  Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                  Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                  If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                  In this episode of "The Weekly Blitz," Coach Chris Cotton delivers insightful guidance tailored specifically for auto repair shop owners. He delves into the effects of spring break on sales, underscoring the significance of having a well-planned marketing calendar to effectively navigate and prepare for seasonal slowdowns that can impact business. Chris enriches the discussion by sharing a personal anecdote about dealing with an aftermarket warranty issue, illustrating the critical importance of maintaining customer trust and satisfaction, even when it presents financial challenges for the business. This story serves as a reminder of the long-term value of prioritizing customer relationships and integrity.

                                  Additionally, Chris provides an exciting update on Project Alpha, a shop he acquired, showcasing its remarkable turnaround in financial performance. He details the innovative staffing strategies implemented, which have contributed to the shop's success and growth. These strategies not only improved efficiency but also fostered a positive work environment, setting a benchmark for other shop owners to follow.


                                  The episode is proudly sponsored by Shop Marketing Pros, a company that specializes in providing marketing solutions tailored for auto repair shops. Their expertise helps shop owners enhance their visibility and reach, ensuring they stay competitive in the ever-evolving market.


                                  **Spring Break Challenges (00:01:05)** 

                                  In this segment, Chris delves into the seasonal challenges faced by repair shops during the spring break period. He explains how the influx of vacations and travel plans leads to a noticeable dip in sales, as fewer customers seek repairs during this time. To counteract this trend, Chris emphasizes the importance of having a well-structured marketing calendar. By planning promotions and outreach efforts in advance, repair shops can better navigate the slow season and maintain a steady flow of business.


                                  **Doing What's Right for Customers (00:06:31)** 

                                  Chris shares a compelling personal experience that underscores the significance of exceptional customer service. He recounts a situation where he had to make a tough decision to prioritize the needs of a customer over immediate profit. This story highlights the long-term benefits of building trust and loyalty by consistently doing what's right for customers. Chris argues that by putting customers first, businesses can foster stronger relationships and ultimately achieve greater success.


                                  **Project Alpha Update (00:10:26)** 

                                  In this update, Chris provides an in-depth look at the progress of Project Alpha, the shop he recently acquired. He discusses the financial performance of the shop, noting significant improvements in revenue and profitability since the acquisition. Chris also outlines the operational changes implemented to enhance efficiency and customer satisfaction. From streamlining processes to upgrading equipment, these improvements have positioned the shop for continued growth and success in the competitive market.

                                   Connect with Chris: chris autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae 

                                  www.autoshopcoaching.com 

                                  Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching

                                  Youtube: https://bit.ly/3ClX0ae

                                  The Aftermarket Radio Network

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                  Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                  To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                  Don't forget to rate and review us!

                                  Connect with Chris:

                                  AutoFix-Auto Shop Coaching

                                  www.autoshopcoaching.com

                                  www.aftermarketradionetwork.com

                                  #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                  ]]>                                  f5a52efc-3fed-42e1-8da6-2f40d12f756cMon, 24 Mar 2025 00:15:00 -040013:46falsebonus                                  The Edge of a Generation - with Darren McLea [E035] - Speak Up! Effective CommunicationThe Edge of a Generation - with Darren McLea [E035] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                  Watch Full Video Episode

                                  Today’s guest is Darren Mclea - whom our host, Craig O’Neill has been friends with since meeting the Mcleas (virtually) in 2018.  In those days, Darren and Craig were working together on projects for adopting technology - but today’s episode goes much farther back than that!

                                  Both Darren and Craig were born in the early 80’s and as such - carry similar generational experiences.  While sometimes referred to as “Xennials,” Craig prefers to introduce himself as an “Elder Millenial.”  In this conversation - which was sparked by a post Darren shared in social media - listeners will enjoy some nostalgia for times past, while contemplating technology's role in communication in the near future.

                                  Specifically, Craig invites Darren to discuss why their unique generation’s upbringing and relationship with technology helped to shape their perspectives and outlooks today.

                                  You will hear several topics and enjoy many reflections including:

                                  • How the speed and pace of information has changed.
                                  • How problems with communication in the recent past may not have been bad problems to have.
                                  • What the technology was like on Sept 11, 2001.
                                  • A delightful musical “Come from Away” based on 9/11 and why Canada is a great neighbor (and how it highlights what technology was like on Sept 11, 2001)
                                  • Parenting today’s youth in a technological era
                                  • What would happen if a crisis occurred today and suddenly we had no smart phones?
                                  • The importance of shared experiences.
                                  • Why commercial breaks aren't always a bad thing.
                                  • Brain calories.
                                  • Newspapers.
                                  • The good and the bad of analog and digital.

                                  Listeners will enjoy the lightheartedness and good humor in this chat and yet may feel properly challenged to consider some of the ways we can recapture the good times in our present times.

                                  You will be encouraged to keep your minds clear of clutter, and cultivate shared experiences with those around you.  The good ol’ days are still here - if we let them be.

                                  The word of the day: Posterity. pos·ter·i·ty. noun: All future generations of people.

                                  About our guest:

                                  Darren McLea grew up in the tire business and now helps advance the business development of tire and auto repair companies just like yours. His mission is to help you create long term, loyal customer relationships through effective communication, not just sell more tires. 

                                  https://www.djmsolutions.net/

                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                  Contact Information


                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  ]]>                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                  Watch Full Video Episode

                                  Today’s guest is Darren Mclea - whom our host, Craig O’Neill has been friends with since meeting the Mcleas (virtually) in 2018.  In those days, Darren and Craig were working together on projects for adopting technology - but today’s episode goes much farther back than that!

                                  Both Darren and Craig were born in the early 80’s and as such - carry similar generational experiences.  While sometimes referred to as “Xennials,” Craig prefers to introduce himself as an “Elder Millenial.”  In this conversation - which was sparked by a post Darren shared in social media - listeners will enjoy some nostalgia for times past, while contemplating technology's role in communication in the near future.

                                  Specifically, Craig invites Darren to discuss why their unique generation’s upbringing and relationship with technology helped to shape their perspectives and outlooks today.

                                  You will hear several topics and enjoy many reflections including:

                                  • How the speed and pace of information has changed.
                                  • How problems with communication in the recent past may not have been bad problems to have.
                                  • What the technology was like on Sept 11, 2001.
                                  • A delightful musical “Come from Away” based on 9/11 and why Canada is a great neighbor (and how it highlights what technology was like on Sept 11, 2001)
                                  • Parenting today’s youth in a technological era
                                  • What would happen if a crisis occurred today and suddenly we had no smart phones?
                                  • The importance of shared experiences.
                                  • Why commercial breaks aren't always a bad thing.
                                  • Brain calories.
                                  • Newspapers.
                                  • The good and the bad of analog and digital.

                                  Listeners will enjoy the lightheartedness and good humor in this chat and yet may feel properly challenged to consider some of the ways we can recapture the good times in our present times.

                                  You will be encouraged to keep your minds clear of clutter, and cultivate shared experiences with those around you.  The good ol’ days are still here - if we let them be.

                                  The word of the day: Posterity. pos·ter·i·ty. noun: All future generations of people.

                                  About our guest:

                                  Darren McLea grew up in the tire business and now helps advance the business development of tire and auto repair companies just like yours. His mission is to help you create long term, loyal customer relationships through effective communication, not just sell more tires. 

                                  https://www.djmsolutions.net/

                                  Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                  The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                  AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                  AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                  Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                  In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                  Contact Information


                                  The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                  Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                  Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                  Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                  The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                  The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                  ]]>                                  76825e4b-274d-4605-8b60-2004ae6816f0Mon, 24 Mar 2025 00:15:00 -040050:34falsebonus                                  Leadership Transitions and Fresh Perspectives: MACS 2025 [THA 425]Leadership Transitions and Fresh Perspectives: MACS 2025 [THA 425]Thanks to our Partners, NAPA TRACS, and Today's Class

                                  Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, this conversation explores the transition of leadership within the MACS Association. Outgoing chairman Andy Fiffick and incoming chairman Aaron Becker reflect on the organization’s history, its future direction, and the critical role of continuous education in the automotive industry.

                                  They discuss the necessity of adapting to technological advancements, particularly in thermal management for electric vehicles, and emphasize the invaluable networking opportunities offered by MACS and similar industry events. The conversation also highlights the increasing complexity of vehicle systems and the growing influence of AI in automotive businesses.

                                  Discover expert perspectives on emerging refrigerants, the integration of technology in vehicle maintenance, and the challenges and successes that have shaped MACS over the years.

                                  Aaron Becker, President, AirSept. Aaron’s previous episodes HERE

                                  Andy Fiffick, CEO Rad Air, 10-locations, franchise. Listen to Andy’s other episodes HERE Show Notes
                                  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                  • Thanks to our Partners, NAPA TRACS, and Today's Class

                                    Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, this conversation explores the transition of leadership within the MACS Association. Outgoing chairman Andy Fiffick and incoming chairman Aaron Becker reflect on the organization’s history, its future direction, and the critical role of continuous education in the automotive industry.

                                    They discuss the necessity of adapting to technological advancements, particularly in thermal management for electric vehicles, and emphasize the invaluable networking opportunities offered by MACS and similar industry events. The conversation also highlights the increasing complexity of vehicle systems and the growing influence of AI in automotive businesses.

                                    Discover expert perspectives on emerging refrigerants, the integration of technology in vehicle maintenance, and the challenges and successes that have shaped MACS over the years.

                                    Aaron Becker, President, AirSept. Aaron’s previous episodes HERE

                                    Andy Fiffick, CEO Rad Air, 10-locations, franchise. Listen to Andy’s other episodes HERE Show Notes
                                    Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                    ]]>34a7c64e-424b-4e87-9962-f4d03631228eFri, 21 Mar 2025 00:15:00 -040032:14falsefull425425Stagflation: What is It? [E162] - Business By The NumbersStagflation: What is It? [E162] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                    In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into a major economic issue that could impact your auto repair shop: stagflation. With inflation staying high and economic growth slowing, what does this mean for your business? Should you be concerned about a recession, and how can you prepare? Hunt breaks it all down with real-world insights and historical comparisons to the 1970s economic crisis.

                                    🔹 What You’ll Learn in This Episode:

                                    • What stagflation is and why it matters now.
                                    • How inflation is outpacing wage growth and hurting the middle class.
                                    • The impact of tariffs, oil prices, and fiscal policy on businesses.
                                    • Lessons from past economic downturns (1970s and Japan's lost decades).
                                    • How auto repair shop owners can stay profitable in a shifting economy.

                                    Stay ahead of the curve and make informed decisions for your business!

                                    Thanks to our partner, NAPA TRACS

                                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                    Thanks to our partner, Promotive

                                    It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                    Visit us Online: www.paarmelis.com

                                    Email Hunt: podcast@paarmelis.com

                                    Text Paar Melis @ 301-307-5413

                                    Download a Copy of My Books Here:


                                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                    Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                    Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                    The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                    Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                    The Aftermarket Radio Network

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                    ]]>                                    Thanks to our partners, NAPA TRACS and Promotive

                                    In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into a major economic issue that could impact your auto repair shop: stagflation. With inflation staying high and economic growth slowing, what does this mean for your business? Should you be concerned about a recession, and how can you prepare? Hunt breaks it all down with real-world insights and historical comparisons to the 1970s economic crisis.

                                    🔹 What You’ll Learn in This Episode:

                                    • What stagflation is and why it matters now.
                                    • How inflation is outpacing wage growth and hurting the middle class.
                                    • The impact of tariffs, oil prices, and fiscal policy on businesses.
                                    • Lessons from past economic downturns (1970s and Japan's lost decades).
                                    • How auto repair shop owners can stay profitable in a shifting economy.

                                    Stay ahead of the curve and make informed decisions for your business!

                                    Thanks to our partner, NAPA TRACS

                                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                    Thanks to our partner, Promotive

                                    It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                    Visit us Online: www.paarmelis.com

                                    Email Hunt: podcast@paarmelis.com

                                    Text Paar Melis @ 301-307-5413

                                    Download a Copy of My Books Here:


                                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                    Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                    Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                    The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                    Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                    The Aftermarket Radio Network

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                    ]]>                                    626db920-9234-493d-9372-190774291035Thu, 20 Mar 2025 00:15:00 -040030:22falsebonus                                    Automotive Diagnostics, Badgers, and ADAS Calibration [E178] - Automotive Field TheoryAutomotive Diagnostics, Badgers, and ADAS Calibration [E178] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                    Matt Fanslow and Sean Tipping discuss the complexities and evolving terminology within the automotive diagnostic field, particularly regarding immobilizer systems and advanced driver-assistance systems (ADAS). They further explore challenges related to module identification, service information discrepancies, and the tools used in modern auto repair, including stories about acquiring specialized equipment and encountering frustrating technical issues.

                                    NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                    Contact Information


                                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                    The Aftermarket Radio Network

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                    ]]>                                    Thanks to our Partner, NAPA Autotech

                                    Matt Fanslow and Sean Tipping discuss the complexities and evolving terminology within the automotive diagnostic field, particularly regarding immobilizer systems and advanced driver-assistance systems (ADAS). They further explore challenges related to module identification, service information discrepancies, and the tools used in modern auto repair, including stories about acquiring specialized equipment and encountering frustrating technical issues.

                                    NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                    Contact Information


                                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                    The Aftermarket Radio Network

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                    ]]>                                    ecf75ba3-9b7d-439c-b833-77ce822fb2e8Wed, 19 Mar 2025 00:15:00 -040001:03:07falsebonus                                    Taking An Active Role In Your Shop's Marketing [E144] - The Auto Repair Marketing PodcastTaking An Active Role In Your Shop's Marketing [E144] - The Auto Repair Marketing PodcastMarketing isn’t just about spending money; it’s about strategy, creativity, and knowing what actually works. That’s exactly what Brian and Kim Walker unpack in this conversation with Doug DeLuca, owner of Boca AutoFix, who built a thriving auto repair shop without ever working as a technician before opening his doors.

                                    Doug’s IT background gave him an edge, helping him master SEO, content marketing, and social media, all while running his shop. He shares with Brian and Kim how he tracks data, refines his messaging, and attracts the right clients using unconventional but effective methods. From leveraging Facebook groups to pull in college students to secret-shopping a quick-lube competitor for blog content, Doug proves that marketing success comes from being proactive and intentional.

                                    This conversation tackles why not every shop needs Google Ads, how to structure diagnostic fees without scaring off clients, and the importance of community involvement. Doug’s hands-on, data-driven approach to marketing offers real insights for shop owners looking to take control of their marketing and maximize results.

                                    Brian, Kim, and Doug break it all down, giving shop owners a blueprint for smarter, more effective marketing.

                                    Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                    RepairPal.com/shops.

                                    Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.

                                    How To Get In Touch With The Guest

                                    Doug DeLucca’s Facebook account 

                                    Doug@bocaautofix.com

                                    BOCA Auto Fix - (561) 826-8834

                                    Lagniappe (Books, Links, Other Podcasts, etc)

                                    ASTA

                                    They Ask You Answer

                                    They Ask You Answer Podcast Episode 093

                                    Which is the right fit for you? A quick lube or an independent auto repair shop?

                                    Google Local Service Ads

                                    Show Notes with Timestamps

                                    • Introduction to the Podcast (00:00:01)  The podcast begins with a welcome message from the host, Brian Walker.
                                    • Guest Introduction (00:00:10)  Brian introduces co-host Kim and guest Doug DeLuca, owner of Boca Auto Fix.
                                    • Overview of Boca Auto Fix (00:00:51)  Doug shares details about his auto repair shop, including its location and age.
                                    • Hiring an Apprentice (00:01:09)  Doug discusses the recent hiring of an apprentice and the journey leading to this decision.
                                    • Challenges in Hiring (00:02:13)  The speakers reflect on the difficulties shop owners face in finding and hiring young talent.
                                    • Marketing Journey Begins (00:03:02)  Discussion shifts to Doug's initial marketing efforts and his involvement in content creation.
                                    • Background in Technology (00:04:07)  Doug explains his previous technology background and how it influenced his approach to marketing.
                                    • Learning SEO and Marketing (00:04:45)  Doug describes his self-taught journey in SEO and digital marketing after opening his shop.
                                    • Realizing Marketing Needs (00:06:14)  Doug reflects on his initial assumptions about marketing and the reality of attracting customers.
                                    • Understanding SEO Basics (00:08:09)  Doug shares his insights on SEO and the learning process involved in mastering it.
                                    • Frameworks in Marketing (00:10:25)  The conversation explores the use of frameworks in both auto repair and marketing strategies.
                                    • Adopting "They Ask, You Answer" (00:11:23)  Doug discusses his experience with the "They Ask, You Answer" philosophy in content creation.
                                    • Writing Blogs for Customer Engagement (00:12:21)  Doug explains how he uses customer inquiries to create relevant blog content for his shop.
                                    • Experience at a Quick Lube (00:13:29)  Doug shares his firsthand experience at a quick lube to highlight differences in service quality.
                                    • Experience Comparison (00:14:06) Doug shares his experience of visiting a competitor's shop to understand customer perception and service quality.
                                    • Proactive Client Advocacy (00:14:57) The team discusses the importance of guiding potential clients to the right service provider based on their needs.
                                    • Sponsorship and Marketing Tools (00:16:13) Brian introduces RepairPal, highlighting its benefits for attracting new customers and building trust.
                                    • Customer Loyalty Apps (00:17:51) Brian discusses the advantages of using App Fueled to create customer loyalty programs for auto repair shops.
                                    • Incognito Visits (00:18:20) Doug talks about visiting a competitor's shop incognito to gain insights without revealing their identity.
                                    • Collaboration Over Competition (00:19:09) The speakers explore the idea of referring customers to other shops and building relationships in the industry.
                                    • Challenging Competition Norms (00:20:20) Brian reflects on inviting competitors to the podcast, emphasizing collaboration over traditional competition.
                                    • Marketing Involvement (00:22:42) Doug explains the ad hoc nature of their marketing efforts and the role of social media in their strategy.
                                    • Community Involvement (00:27:41) Doug shares their family's volunteer work and how it integrates with their business's social media presence.
                                    • Engaging the College Market (00:28:51) Doug discusses how 30% of his clients are college students and their marketing strategies.
                                    • Collaborating with Local Professors (00:31:18) Doug shares his experience working with a marketing professor for student analysis of his business.
                                    • Challenges of Seasonal Demand (00:32:24) Discussion on the impact of seasonal changes on business demand and local marketing efforts.
                                    • Starting with Marketing (00:34:02) Doug advises new shop owners to listen to podcasts and conduct online research for marketing.
                                    • SEO as a Long-Term Strategy (00:35:08) Doug explains the importance of SEO and its long-term benefits for business growth.
                                    • Understanding Competition (00:36:44) Doug emphasizes the need to analyze competition and not assume marketing strategies will work universally.
                                    • The Importance of Data (00:39:08) Doug highlights the role of data in assessing marketing effectiveness and making informed decisions.
                                    • Nuances of Market Dynamics (00:41:14) Discussion on how geographical and seasonal factors affect marketing strategies in auto repair.
                                    • Client Avatar and Marketing Alignment (00:42:13) Doug explains the significance of understanding the ideal customer for effective marketing strategies. 
                                    • Overcoming Diagnostic Fee Challenges (00:43:09) Discussion on how Doug has adjusted his approach to diagnostic fees to improve customer conversion.
                                    • The Importance of Evaluation Fees (00:43:40) Discussion on the role of evaluation fees and their impact on shop maturity.
                                    • Improving Customer Communication (00:44:09)  Insights on enhancing customer explanations regarding services and processes.
                                    • Coaching and Competitive Analysis (00:45:03)  How coaching helped refine service policies and improve customer relations.
                                    • Content Creation and Marketing Strategy (00:46:32)  The significance of creating content for customer engagement and marketing.
                                    • Duck Duck Jeep Initiative (00:47:05)  Fun marketing strategy involving ducks to engage with the local Jeep community.
                                    • Value of Customer Feedback (00:48:46)  Importance of understanding customer inquiries and improving service based on feedback.
                                    • Contact Information for Doug DeLuca (00:49:29)   Doug shares how listeners can reach him for further inquiries.

                                    How To Get In Touch

                                    Join The Auto Repair Marketing Mastermind Group on Facebook

                                    Marketing isn’t just about spending money; it’s about strategy, creativity, and knowing what actually works. That’s exactly what Brian and Kim Walker unpack in this conversation with Doug DeLuca, owner of Boca AutoFix, who built a thriving auto repair shop without ever working as a technician before opening his doors.

                                    Doug’s IT background gave him an edge, helping him master SEO, content marketing, and social media, all while running his shop. He shares with Brian and Kim how he tracks data, refines his messaging, and attracts the right clients using unconventional but effective methods. From leveraging Facebook groups to pull in college students to secret-shopping a quick-lube competitor for blog content, Doug proves that marketing success comes from being proactive and intentional.

                                    This conversation tackles why not every shop needs Google Ads, how to structure diagnostic fees without scaring off clients, and the importance of community involvement. Doug’s hands-on, data-driven approach to marketing offers real insights for shop owners looking to take control of their marketing and maximize results.

                                    Brian, Kim, and Doug break it all down, giving shop owners a blueprint for smarter, more effective marketing.

                                    Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                    RepairPal.com/shops.

                                    Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.

                                    How To Get In Touch With The Guest

                                    Doug DeLucca’s Facebook account 

                                    Doug@bocaautofix.com

                                    BOCA Auto Fix - (561) 826-8834

                                    Lagniappe (Books, Links, Other Podcasts, etc)

                                    ASTA

                                    They Ask You Answer

                                    They Ask You Answer Podcast Episode 093

                                    Which is the right fit for you? A quick lube or an independent auto repair shop?

                                    Google Local Service Ads

                                    Show Notes with Timestamps

                                    • Introduction to the Podcast (00:00:01)  The podcast begins with a welcome message from the host, Brian Walker.
                                    • Guest Introduction (00:00:10)  Brian introduces co-host Kim and guest Doug DeLuca, owner of Boca Auto Fix.
                                    • Overview of Boca Auto Fix (00:00:51)  Doug shares details about his auto repair shop, including its location and age.
                                    • Hiring an Apprentice (00:01:09)  Doug discusses the recent hiring of an apprentice and the journey leading to this decision.
                                    • Challenges in Hiring (00:02:13)  The speakers reflect on the difficulties shop owners face in finding and hiring young talent.
                                    • Marketing Journey Begins (00:03:02)  Discussion shifts to Doug's initial marketing efforts and his involvement in content creation.
                                    • Background in Technology (00:04:07)  Doug explains his previous technology background and how it influenced his approach to marketing.
                                    • Learning SEO and Marketing (00:04:45)  Doug describes his self-taught journey in SEO and digital marketing after opening his shop.
                                    • Realizing Marketing Needs (00:06:14)  Doug reflects on his initial assumptions about marketing and the reality of attracting customers.
                                    • Understanding SEO Basics (00:08:09)  Doug shares his insights on SEO and the learning process involved in mastering it.
                                    • Frameworks in Marketing (00:10:25)  The conversation explores the use of frameworks in both auto repair and marketing strategies.
                                    • Adopting "They Ask, You Answer" (00:11:23)  Doug discusses his experience with the "They Ask, You Answer" philosophy in content creation.
                                    • Writing Blogs for Customer Engagement (00:12:21)  Doug explains how he uses customer inquiries to create relevant blog content for his shop.
                                    • Experience at a Quick Lube (00:13:29)  Doug shares his firsthand experience at a quick lube to highlight differences in service quality.
                                    • Experience Comparison (00:14:06) Doug shares his experience of visiting a competitor's shop to understand customer perception and service quality.
                                    • Proactive Client Advocacy (00:14:57) The team discusses the importance of guiding potential clients to the right service provider based on their needs.
                                    • Sponsorship and Marketing Tools (00:16:13) Brian introduces RepairPal, highlighting its benefits for attracting new customers and building trust.
                                    • Customer Loyalty Apps (00:17:51) Brian discusses the advantages of using App Fueled to create customer loyalty programs for auto repair shops.
                                    • Incognito Visits (00:18:20) Doug talks about visiting a competitor's shop incognito to gain insights without revealing their identity.
                                    • Collaboration Over Competition (00:19:09) The speakers explore the idea of referring customers to other shops and building relationships in the industry.
                                    • Challenging Competition Norms (00:20:20) Brian reflects on inviting competitors to the podcast, emphasizing collaboration over traditional competition.
                                    • Marketing Involvement (00:22:42) Doug explains the ad hoc nature of their marketing efforts and the role of social media in their strategy.
                                    • Community Involvement (00:27:41) Doug shares their family's volunteer work and how it integrates with their business's social media presence.
                                    • Engaging the College Market (00:28:51) Doug discusses how 30% of his clients are college students and their marketing strategies.
                                    • Collaborating with Local Professors (00:31:18) Doug shares his experience working with a marketing professor for student analysis of his business.
                                    • Challenges of Seasonal Demand (00:32:24) Discussion on the impact of seasonal changes on business demand and local marketing efforts.
                                    • Starting with Marketing (00:34:02) Doug advises new shop owners to listen to podcasts and conduct online research for marketing.
                                    • SEO as a Long-Term Strategy (00:35:08) Doug explains the importance of SEO and its long-term benefits for business growth.
                                    • Understanding Competition (00:36:44) Doug emphasizes the need to analyze competition and not assume marketing strategies will work universally.
                                    • The Importance of Data (00:39:08) Doug highlights the role of data in assessing marketing effectiveness and making informed decisions.
                                    • Nuances of Market Dynamics (00:41:14) Discussion on how geographical and seasonal factors affect marketing strategies in auto repair.
                                    • Client Avatar and Marketing Alignment (00:42:13) Doug explains the significance of understanding the ideal customer for effective marketing strategies. 
                                    • Overcoming Diagnostic Fee Challenges (00:43:09) Discussion on how Doug has adjusted his approach to diagnostic fees to improve customer conversion.
                                    • The Importance of Evaluation Fees (00:43:40) Discussion on the role of evaluation fees and their impact on shop maturity.
                                    • Improving Customer Communication (00:44:09)  Insights on enhancing customer explanations regarding services and processes.
                                    • Coaching and Competitive Analysis (00:45:03)  How coaching helped refine service policies and improve customer relations.
                                    • Content Creation and Marketing Strategy (00:46:32)  The significance of creating content for customer engagement and marketing.
                                    • Duck Duck Jeep Initiative (00:47:05)  Fun marketing strategy involving ducks to engage with the local Jeep community.
                                    • Value of Customer Feedback (00:48:46)  Importance of understanding customer inquiries and improving service based on feedback.
                                    • Contact Information for Doug DeLuca (00:49:29)   Doug shares how listeners can reach him for further inquiries.

                                    How To Get In Touch

                                    Join The Auto Repair Marketing Mastermind Group on Facebook

                                    Meet The Pros

                                    Follow SMP on Facebook

                                    Follow SMP on Instagram

                                    Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                    Email Us Podcast Questions or Topics 

                                    Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                    Thanks to our Partners,

                                    RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                    App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                    Aftermarket Radio Network

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                    ]]>1f66afe8-1cf4-42e2-86fa-dfe62e0f3e52Wed, 19 Mar 2025 00:15:00 -040050:20falsebonus                                    The Power of Storytelling: Engaging Employees and Clients [RR 1031]The Power of Storytelling: Engaging Employees and Clients [RR 1031]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Recorded at the 2025 Institute Summit, Parker Branch of Branch Automotive joins the conversation to discuss shop culture, leadership, storytelling, and business growth in the diesel specialty repair industry. Learn about the importance of employee buy-in, boosting productivity, and ways to build customer trust through thoughtful use of technology. Parker shares his journey from technician to business coach, offering personal experiences and proven strategies for success. Parker Branch, Branch Automotive, Littleton, CO. Show Notes
                                    • Watch Full Video Episode
                                    • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                    • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                    • Introduction to the Summit (00:00:00)
                                    • Keynote Insights (00:02:07)
                                    • Importance of Storytelling (00:04:08)
                                    • Parker's Background (00:04:52)
                                    • Business Growth (00:05:12)
                                    • Culture in Business (00:06:02)
                                    • Self-Assessment in Leadership (00:08:27)
                                    • Team Accountability (00:09:27)
                                    • Lean Practices (00:10:26)
                                    • Building Trust with Customers (00:11:27)
                                    • AI in Automotive Communication (00:13:33)
                                    • Motivation and Resources (00:17:26)
                                    • Attracting and Retaining Talent (00:18:14)
                                    • Growth vs. Loss (00:18:40)
                                    • Creating a Positive Culture (00:19:34)
                                    • Dealing with Toxic Employees (00:20:19)
                                    • Accountability After Conferences (00:22:22)
                                    • Cultural Engagement Strategies (00:23:41)
                                    • Networking and Collaboration (00:24:23)
                                    • Productivity Challenges (00:28:00)
                                    • Quarterly Performance Evaluations (00:28:31)
                                    • Inspiring Change vs. Forcing Change (00:30:20)
                                    • Seasons of Business (00:31:16)
                                    • Creating Momentum in Business (00:33:14)
                                    • Commitment to Success (00:34:21)

                                    Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                    Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Recorded at the 2025 Institute Summit, Parker Branch of Branch Automotive joins the conversation to discuss shop culture, leadership, storytelling, and business growth in the diesel specialty repair industry. Learn about the importance of employee buy-in, boosting productivity, and ways to build customer trust through thoughtful use of technology. Parker shares his journey from technician to business coach, offering personal experiences and proven strategies for success. Parker Branch, Branch Automotive, Littleton, CO. Show Notes
                                    • Watch Full Video Episode
                                    • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                    • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                    • Introduction to the Summit (00:00:00)
                                    • Keynote Insights (00:02:07)
                                    • Importance of Storytelling (00:04:08)
                                    • Parker's Background (00:04:52)
                                    • Business Growth (00:05:12)
                                    • Culture in Business (00:06:02)
                                    • Self-Assessment in Leadership (00:08:27)
                                    • Team Accountability (00:09:27)
                                    • Lean Practices (00:10:26)
                                    • Building Trust with Customers (00:11:27)
                                    • AI in Automotive Communication (00:13:33)
                                    • Motivation and Resources (00:17:26)
                                    • Attracting and Retaining Talent (00:18:14)
                                    • Growth vs. Loss (00:18:40)
                                    • Creating a Positive Culture (00:19:34)
                                    • Dealing with Toxic Employees (00:20:19)
                                    • Accountability After Conferences (00:22:22)
                                    • Cultural Engagement Strategies (00:23:41)
                                    • Networking and Collaboration (00:24:23)
                                    • Productivity Challenges (00:28:00)
                                    • Quarterly Performance Evaluations (00:28:31)
                                    • Inspiring Change vs. Forcing Change (00:30:20)
                                    • Seasons of Business (00:31:16)
                                    • Creating Momentum in Business (00:33:14)
                                    • Commitment to Success (00:34:21)

                                    Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                    6824fa04-e9df-4e5f-9654-1f4064f802f4Tue, 18 Mar 2025 00:15:00 -040034:46falsefull10311031                                    Stop Putting Yourself Last! Ditch the Guilt! [E205] - Chris Cotton Weekly BlitzStop Putting Yourself Last! Ditch the Guilt! [E205] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors. Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind 

                                    In episode 205 of "The Weekly Blitz," host Chris Cotton delves into the themes of personal growth, overcoming guilt, and the pursuit of one's goals. Throughout the episode, Chris opens up about his own experiences, sharing the challenges and triumphs he faced while juggling multiple responsibilities. As a shop owner, Chris had to manage the day-to-day operations of his business, ensuring everything ran smoothly and efficiently. At the same time, he made the courageous decision to return to college, determined to complete his degree and fulfill a long-held aspiration.

                                    Chris discusses the delicate balance he had to maintain between his professional duties and academic commitments. He candidly talks about the guilt he initially felt for dedicating time to his studies, fearing it might detract from his business or family obligations. However, through this journey, Chris learned the critical importance of self-care and the necessity of prioritizing one's own dreams and aspirations. He encourages listeners to pursue their goals with determination and to not let guilt stand in the way of their personal development.

                                    Reflecting on his journey, Chris highlights the profound sense of fulfillment that comes from achieving personal goals. He notes how this accomplishment not only boosts self-esteem but also has a positive ripple effect on overall well-being, enhancing both personal and professional life. By sharing his story, Chris aims to inspire others to take bold steps towards their own dreams, reassuring them that it is possible to balance responsibilities while pursuing personal growth.

                                    The episode wraps up with a sponsorship mention for Shop Marketing Pros, a company that specializes in providing marketing solutions tailored specifically for auto repair shops. This partnership underscores the episode's focus on professional development and growth within the auto repair industry.

                                    Introduction to the Episode (00:00:00)

                                    • Chris Cotton introduces the podcast and its purpose, highlighting its focus on auto repair business insights.

                                    Sponsorship Mention (00:00:59)

                                    • Details about Shop Marketing Pros and their services for auto repair shops are discussed.

                                    Reflection on Vision 2025 (00:01:03)

                                    • Chris shares his experience at the Vision 2025 event, noting the busy atmosphere among shop owners.

                                    The Importance of Self-Care (00:02:00)

                                    • Discussion on the necessity of taking time for oneself as a shop owner without feeling guilty.

                                    Overcoming Guilt (00:03:04)

                                    • Chris addresses the guilt shop owners often feel and the importance of prioritizing personal well-being.

                                    Personal Journey to Education (00:05:02)

                                    • Chris reflects on his decision to return to college after many years, motivated by personal goals.

                                    Completion of Degrees (00:06:03)

                                    • He shares the timeline of his and his daughter's graduation, emphasizing the significance of finishing what you start.

                                    Lessons in Persistence (00:08:26)

                                    • Chris discusses the importance of completing tasks and setting an example for his daughter.

                                    Final Thoughts and Call to Action (00:10:30)

                                    • Encouragement to pursue personal goals and a reminder of the podcast's sponsor, Shop Marketing Pros.

                                    Connect with Chris: 

                                    chris autofixsos.com 

                                    Phone: 940.400.1008 

                                    www.autoshopcoaching.com 

                                    Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching

                                    Youtube: https://bit.ly/3ClX0ae

                                    The Aftermarket Radio Network

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                    To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                    Don't forget to rate and review us!

                                    Connect with Chris:

                                    AutoFix-Auto Shop Coaching

                                    www.autoshopcoaching.com

                                    www.aftermarketradionetwork.com

                                    940-400-1008

                                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                    YouTube: https://bit.ly/3ClX0ae

                                    Email Chris: chris@autofixsos.com

                                    ]]>                                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors. Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind 

                                    In episode 205 of "The Weekly Blitz," host Chris Cotton delves into the themes of personal growth, overcoming guilt, and the pursuit of one's goals. Throughout the episode, Chris opens up about his own experiences, sharing the challenges and triumphs he faced while juggling multiple responsibilities. As a shop owner, Chris had to manage the day-to-day operations of his business, ensuring everything ran smoothly and efficiently. At the same time, he made the courageous decision to return to college, determined to complete his degree and fulfill a long-held aspiration.

                                    Chris discusses the delicate balance he had to maintain between his professional duties and academic commitments. He candidly talks about the guilt he initially felt for dedicating time to his studies, fearing it might detract from his business or family obligations. However, through this journey, Chris learned the critical importance of self-care and the necessity of prioritizing one's own dreams and aspirations. He encourages listeners to pursue their goals with determination and to not let guilt stand in the way of their personal development.

                                    Reflecting on his journey, Chris highlights the profound sense of fulfillment that comes from achieving personal goals. He notes how this accomplishment not only boosts self-esteem but also has a positive ripple effect on overall well-being, enhancing both personal and professional life. By sharing his story, Chris aims to inspire others to take bold steps towards their own dreams, reassuring them that it is possible to balance responsibilities while pursuing personal growth.

                                    The episode wraps up with a sponsorship mention for Shop Marketing Pros, a company that specializes in providing marketing solutions tailored specifically for auto repair shops. This partnership underscores the episode's focus on professional development and growth within the auto repair industry.

                                    Introduction to the Episode (00:00:00)

                                    • Chris Cotton introduces the podcast and its purpose, highlighting its focus on auto repair business insights.

                                    Sponsorship Mention (00:00:59)

                                    • Details about Shop Marketing Pros and their services for auto repair shops are discussed.

                                    Reflection on Vision 2025 (00:01:03)

                                    • Chris shares his experience at the Vision 2025 event, noting the busy atmosphere among shop owners.

                                    The Importance of Self-Care (00:02:00)

                                    • Discussion on the necessity of taking time for oneself as a shop owner without feeling guilty.

                                    Overcoming Guilt (00:03:04)

                                    • Chris addresses the guilt shop owners often feel and the importance of prioritizing personal well-being.

                                    Personal Journey to Education (00:05:02)

                                    • Chris reflects on his decision to return to college after many years, motivated by personal goals.

                                    Completion of Degrees (00:06:03)

                                    • He shares the timeline of his and his daughter's graduation, emphasizing the significance of finishing what you start.

                                    Lessons in Persistence (00:08:26)

                                    • Chris discusses the importance of completing tasks and setting an example for his daughter.

                                    Final Thoughts and Call to Action (00:10:30)

                                    • Encouragement to pursue personal goals and a reminder of the podcast's sponsor, Shop Marketing Pros.

                                    Connect with Chris: 

                                    chris autofixsos.com 

                                    Phone: 940.400.1008 

                                    www.autoshopcoaching.com 

                                    Facebook: https://www.facebook.com/ AutoFixAutoShopCoaching

                                    Youtube: https://bit.ly/3ClX0ae

                                    The Aftermarket Radio Network

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                    Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                    To listen to more episodes, make sure and go over to iTunes and or Spotify.

                                    Don't forget to rate and review us!

                                    Connect with Chris:

                                    AutoFix-Auto Shop Coaching

                                    www.autoshopcoaching.com

                                    www.aftermarketradionetwork.com

                                    940-400-1008

                                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                                    YouTube: https://bit.ly/3ClX0ae

                                    Email Chris: chris@autofixsos.com

                                    ]]>                                    adc32c36-590c-4b2c-b823-5284cd40f863Mon, 17 Mar 2025 00:15:00 -040010:09falsebonus                                    Pilot Talk - Communicating with my CFI [E034] - Speak Up! Effective CommunicationPilot Talk - Communicating with my CFI [E034] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                    We’re speaking up… WAY up in this episode - as our host Craig O’Neill welcomes his friend and Certified Flight Instructor (CFI), Austin Brumfield, to the show.

                                    Anyone responsible for training people to do things new will enjoy takeaways from Austin as he emphasises the importance of communicating calm, clear, and accurate when training student pilots.

                                    Also - It’s travel season - and if you’ve followed the news in 2025 - booking a flight can feel a little overwhelming when you see mishaps dominating the headlines.

                                    Austin brings a great deal of perspective to the conversation - acknowledging some of the communication concerns that exist in US airspace - and balancing that with highest respect for the decorum and professionalism that is practiced and trained into the people who make our air ways safe.

                                    Craig met Autstin while taking flight lessons a few years ago - and the two became quick friends. Austin and his wife Evangela are both missionary pilots who are in the process of raising support for their mission to the remote regions of Alaska.

                                    You can learn more about the Brumfields mission here:


                                    Today’s Word of the Day- Aviophobia: intense fear or dislike of flying

                                    Watch Full Video Episode

                                    Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                    The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                    AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                    AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                    Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                    In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                    Contact Information


                                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                    ]]>                                    Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                    We’re speaking up… WAY up in this episode - as our host Craig O’Neill welcomes his friend and Certified Flight Instructor (CFI), Austin Brumfield, to the show.

                                    Anyone responsible for training people to do things new will enjoy takeaways from Austin as he emphasises the importance of communicating calm, clear, and accurate when training student pilots.

                                    Also - It’s travel season - and if you’ve followed the news in 2025 - booking a flight can feel a little overwhelming when you see mishaps dominating the headlines.

                                    Austin brings a great deal of perspective to the conversation - acknowledging some of the communication concerns that exist in US airspace - and balancing that with highest respect for the decorum and professionalism that is practiced and trained into the people who make our air ways safe.

                                    Craig met Autstin while taking flight lessons a few years ago - and the two became quick friends. Austin and his wife Evangela are both missionary pilots who are in the process of raising support for their mission to the remote regions of Alaska.

                                    You can learn more about the Brumfields mission here:


                                    Today’s Word of the Day- Aviophobia: intense fear or dislike of flying

                                    Watch Full Video Episode

                                    Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                    The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                    AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                    AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                    Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                    In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                    Contact Information


                                    The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                    Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                    Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                    Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                    The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                    The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                    ]]>                                    c5c2b327-663a-4a63-949a-db60aebcda5aMon, 17 Mar 2025 00:15:00 -040045:18falsebonus                                    The Refrigerant Revolution: From 134A to YF and Beyond [THA 424]The Refrigerant Revolution: From 134A to YF and Beyond [THA 424]Thanks to our Partners, NAPA TRACS, and Today's Class

                                    Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, Honeywell experts explore the advantages of retrofitting older 134A systems with 1234YF refrigerant, highlighting its significantly lower global warming potential. They also discuss the growing complexity of thermal management in EVs, where efficient cooling for batteries and electronics is essential, and the ongoing search for standardized, high-performance refrigerants. Gain insights into the environmental benefits of transitioning to 1234YF, the challenges of EV thermal management, and the critical need for education and training in the automotive aftermarket.

                                    Curtis Vincent, Honeywell MaryJo Vandenbrink, Honeywell Show Notes
                                    • Watch Full Video Episode
                                    • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                    • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                    • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                    • Koura: https://www.kouraglobal.com/
                                    • Honeywell: https://www.honeywell.com/us/en
                                    • Panel Introduction (00:0:00)
                                    • MaryJo's Background (00:02:14)
                                    • Curtis's Background (00:02:40)
                                    • Thermal Management Discussion (00:03:12)
                                    • EVs and Thermal Management (00:04:01)
                                    • Heating Vehicles in Winter (00:04:43)
                                    • Industry Trends Warning (00:06:27)
                                    • Technician Challenges (00:06:57)
                                    • Training on Refrigerants (00:07:21)
                                    • Retrofit Solutions Discussion (00:07:59)
                                    • Environmental Impact of Refrigerants (00:08:40)
                                    • Flammability Concerns (00:09:32)
                                    • Market Adoption of New Refrigerants (00:09:59)
                                    • Discussion on Refrigerant Changes (00:11:01)
                                    • Future Refrigerant Options (00:11:57)
                                    • Standardization Challenges (00:12:37)
                                    • Timeline for New Refrigerant Standards (00:13:44)
                                    • Continuous Education Emphasis (00:16:26)
                                    • The Impact of Refrigerant Usage (00:17:55)
                                    • Environmental Implications (00:18:59)
                                    • Transitioning to Electric Vehicles (00:19:55)
                                    • EPA Approval Process (00:22:10)
                                    • Flammability of Refrigerants (00:22:41)
                                    • Refrigerant Retrofitting (00:23:10)
                                    • Consumer Awareness (00:27:09)
                                    • EV Thermal Management (00:30:20)
                                    • Charging Experiences of EV Owners (00:33:19)

                                    Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                    • Thanks to our Partners, NAPA TRACS, and Today's Class

                                      Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, Honeywell experts explore the advantages of retrofitting older 134A systems with 1234YF refrigerant, highlighting its significantly lower global warming potential. They also discuss the growing complexity of thermal management in EVs, where efficient cooling for batteries and electronics is essential, and the ongoing search for standardized, high-performance refrigerants. Gain insights into the environmental benefits of transitioning to 1234YF, the challenges of EV thermal management, and the critical need for education and training in the automotive aftermarket.

                                      Curtis Vincent, Honeywell MaryJo Vandenbrink, Honeywell Show Notes
                                      • Watch Full Video Episode
                                      • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                      • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                      • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                      • Koura: https://www.kouraglobal.com/
                                      • Honeywell: https://www.honeywell.com/us/en
                                      • Panel Introduction (00:0:00)
                                      • MaryJo's Background (00:02:14)
                                      • Curtis's Background (00:02:40)
                                      • Thermal Management Discussion (00:03:12)
                                      • EVs and Thermal Management (00:04:01)
                                      • Heating Vehicles in Winter (00:04:43)
                                      • Industry Trends Warning (00:06:27)
                                      • Technician Challenges (00:06:57)
                                      • Training on Refrigerants (00:07:21)
                                      • Retrofit Solutions Discussion (00:07:59)
                                      • Environmental Impact of Refrigerants (00:08:40)
                                      • Flammability Concerns (00:09:32)
                                      • Market Adoption of New Refrigerants (00:09:59)
                                      • Discussion on Refrigerant Changes (00:11:01)
                                      • Future Refrigerant Options (00:11:57)
                                      • Standardization Challenges (00:12:37)
                                      • Timeline for New Refrigerant Standards (00:13:44)
                                      • Continuous Education Emphasis (00:16:26)
                                      • The Impact of Refrigerant Usage (00:17:55)
                                      • Environmental Implications (00:18:59)
                                      • Transitioning to Electric Vehicles (00:19:55)
                                      • EPA Approval Process (00:22:10)
                                      • Flammability of Refrigerants (00:22:41)
                                      • Refrigerant Retrofitting (00:23:10)
                                      • Consumer Awareness (00:27:09)
                                      • EV Thermal Management (00:30:20)
                                      • Charging Experiences of EV Owners (00:33:19)

                                      Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                      ]]>                                      6936e5e8-5c54-4baf-a17c-3bdd370b45c1Fri, 14 Mar 2025 00:15:00 -040035:21falsefull424424Projections: Not Just a Bank Requirement [E161] - Business By The NumbersProjections: Not Just a Bank Requirement [E161] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                      In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the world of financial projections—what they are, why they matter, and how to build a solid financial story that banks will take seriously. Whether you’re looking to secure a loan, expand your shop, or simply set better financial goals, this episode will help you navigate the process with confidence.

                                      Key Takeaways:

                                      • The biggest mistake shop owners make when creating financial projections.
                                      • Why your story matters more than the numbers when pitching a loan request to a bank.
                                      • The three key levers you can adjust in a financial projection: sales, margins, and expenses.
                                      • How to build a realistic projection that a bank will trust.
                                      • Why working with an accountant on projections can save you from financial disaster.
                                      • Common red flags that make banks reject loan applications.

                                      Thanks to our partners, NAPA TRACS and Promotive

                                      Thanks to our partner, NAPA TRACS

                                      Did you know that NAPA TRACS has onsite training plus six days a week support?

                                      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                      Thanks to our partner, Promotive

                                      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                      Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                      Visit us Online: www.paarmelis.com

                                      Email Hunt: podcast@paarmelis.com

                                      Text Paar Melis @ 301-307-5413

                                      Download a Copy of My Books Here:


                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                      Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                      The Aftermarket Radio Network

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                      ]]>                                      Thanks to our partners, NAPA TRACS and Promotive

                                      In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the world of financial projections—what they are, why they matter, and how to build a solid financial story that banks will take seriously. Whether you’re looking to secure a loan, expand your shop, or simply set better financial goals, this episode will help you navigate the process with confidence.

                                      Key Takeaways:

                                      • The biggest mistake shop owners make when creating financial projections.
                                      • Why your story matters more than the numbers when pitching a loan request to a bank.
                                      • The three key levers you can adjust in a financial projection: sales, margins, and expenses.
                                      • How to build a realistic projection that a bank will trust.
                                      • Why working with an accountant on projections can save you from financial disaster.
                                      • Common red flags that make banks reject loan applications.

                                      Thanks to our partners, NAPA TRACS and Promotive

                                      Thanks to our partner, NAPA TRACS

                                      Did you know that NAPA TRACS has onsite training plus six days a week support?

                                      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                      Thanks to our partner, Promotive

                                      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                      Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                      Visit us Online: www.paarmelis.com

                                      Email Hunt: podcast@paarmelis.com

                                      Text Paar Melis @ 301-307-5413

                                      Download a Copy of My Books Here:


                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                      Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                      The Aftermarket Radio Network

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                      ]]>                                      0f66a64d-9e81-4073-8581-12f1e2d055b9Thu, 13 Mar 2025 00:15:00 -040029:06falsebonus                                      We All Want to Be Special [E177] - Automotive Field TheoryWe All Want to Be Special [E177] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                      NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                      Contact Information


                                      Key Highlights:

                                      • Matt reflects on the idea of self-awareness and balance, emphasizing that "everything comes from you" and that we are all part of a larger matrix of experiences and growth.

                                      Vision Conference Recap:

                                      • Matt shares his experience at the Vision Conference, where he faced a challenging drive through a snowstorm and crosswinds to get there.
                                      • He highlights the hands-on training sessions he participated in, including:
                                      • Key Cutting and Programming Class: Co-taught with Andrew Sexton, where attendees got to physically cut keys and program them using a Honda ignition system.
                                      • Pico Training: A full day of hands-on training with Scott Shotton, focusing on practical, car-side diagnostics.
                                      • Tech Talks: Featuring Garrett Jacobson (HP Tuners) and Zeb Beard (Thermal Imaging), both of whom delivered high-energy, informative sessions.

                                      Key Takeaways from Vision:

                                      • HP Tuners: Matt learned new functionalities of the tool, even after using it for over five years. Garrett Jacobson’s class demonstrated how intuitive and powerful the tool can be for diagnostics.
                                      • Thermal Imaging: Zeb Beard emphasized the importance of using thermal imagers regularly, even when it doesn’t seem immediately necessary. His session focused on diesel diagnostics but applied to all vehicles.

                                      Personal Reflections and Connections:

                                      • Matt shares heartfelt moments from the conference, including dinners with industry friends like Dan Baumhardt, Matt Hall, Kevin Looney, and others.
                                      • They reminisced about Harvey Chan, a beloved figure in the industry who passed away too soon, and the impact he had on everyone.
                                      • Matt reflects on the duality of emotions—being sad about losing someone but happy to share stories and memories.

                                      Behind-the-Scenes Stories:

                                      • Matt dives into the importance of understanding the "behind-the-scenes" of how things are created, whether it’s a business, a movie scene, or even a professional wrestling match.
                                      • He shares an iconic wrestling story about Stone Cold Steve Austin and Bret Hart, highlighting how collaboration and trust led to one of the most memorable moments in wrestling history.

                                      Themes of Authenticity and Sharing Knowledge:

                                      • Matt discusses the tendency in the industry to want to feel "special" or to exaggerate success stories.
                                      • He emphasizes the importance of being honest about how things are achieved, whether it’s diagnosing a tough problem or building a successful shop.
                                      • He encourages technicians and shop owners to share their real stories, even if they involve luck or being in the right place at the right time.

                                      Filling Your Own Bucket:

                                      • Matt reflects on the need for self-validation and filling your own "bucket" rather than constantly seeking external validation.
                                      • He stresses the importance of being honest with yourself and others, giving credit where it’s due, and taking pride in your work without exaggeration.

                                      Key Quotes:

                                      • "Set the freaking thermal imager on your diagnostic cart and start using it, even when you don’t know why."
                                      • "At some point, you’re going to have to fill your own cup. You’re going to have to be content with yourself."
                                      • "The real stories, if somebody could tell them, didn’t take away from the magic. It’s the art, the craftsmanship, the creativity that’s magical."

                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                      The Aftermarket Radio Network

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                      ]]>                                      Thanks to our Partner, NAPA Autotech

                                      NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                      Contact Information


                                      Key Highlights:

                                      • Matt reflects on the idea of self-awareness and balance, emphasizing that "everything comes from you" and that we are all part of a larger matrix of experiences and growth.

                                      Vision Conference Recap:

                                      • Matt shares his experience at the Vision Conference, where he faced a challenging drive through a snowstorm and crosswinds to get there.
                                      • He highlights the hands-on training sessions he participated in, including:
                                      • Key Cutting and Programming Class: Co-taught with Andrew Sexton, where attendees got to physically cut keys and program them using a Honda ignition system.
                                      • Pico Training: A full day of hands-on training with Scott Shotton, focusing on practical, car-side diagnostics.
                                      • Tech Talks: Featuring Garrett Jacobson (HP Tuners) and Zeb Beard (Thermal Imaging), both of whom delivered high-energy, informative sessions.

                                      Key Takeaways from Vision:

                                      • HP Tuners: Matt learned new functionalities of the tool, even after using it for over five years. Garrett Jacobson’s class demonstrated how intuitive and powerful the tool can be for diagnostics.
                                      • Thermal Imaging: Zeb Beard emphasized the importance of using thermal imagers regularly, even when it doesn’t seem immediately necessary. His session focused on diesel diagnostics but applied to all vehicles.

                                      Personal Reflections and Connections:

                                      • Matt shares heartfelt moments from the conference, including dinners with industry friends like Dan Baumhardt, Matt Hall, Kevin Looney, and others.
                                      • They reminisced about Harvey Chan, a beloved figure in the industry who passed away too soon, and the impact he had on everyone.
                                      • Matt reflects on the duality of emotions—being sad about losing someone but happy to share stories and memories.

                                      Behind-the-Scenes Stories:

                                      • Matt dives into the importance of understanding the "behind-the-scenes" of how things are created, whether it’s a business, a movie scene, or even a professional wrestling match.
                                      • He shares an iconic wrestling story about Stone Cold Steve Austin and Bret Hart, highlighting how collaboration and trust led to one of the most memorable moments in wrestling history.

                                      Themes of Authenticity and Sharing Knowledge:

                                      • Matt discusses the tendency in the industry to want to feel "special" or to exaggerate success stories.
                                      • He emphasizes the importance of being honest about how things are achieved, whether it’s diagnosing a tough problem or building a successful shop.
                                      • He encourages technicians and shop owners to share their real stories, even if they involve luck or being in the right place at the right time.

                                      Filling Your Own Bucket:

                                      • Matt reflects on the need for self-validation and filling your own "bucket" rather than constantly seeking external validation.
                                      • He stresses the importance of being honest with yourself and others, giving credit where it’s due, and taking pride in your work without exaggeration.

                                      Key Quotes:

                                      • "Set the freaking thermal imager on your diagnostic cart and start using it, even when you don’t know why."
                                      • "At some point, you’re going to have to fill your own cup. You’re going to have to be content with yourself."
                                      • "The real stories, if somebody could tell them, didn’t take away from the magic. It’s the art, the craftsmanship, the creativity that’s magical."

                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                      The Aftermarket Radio Network

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                      ]]>                                      abb59812-ae45-44b9-86d8-8143ff98e44dWed, 12 Mar 2025 00:15:00 -040028:03falsebonus                                      Preparing for May's Marketing [E143] - The Auto Repair Marketing PodcastPreparing for May's Marketing [E143] - The Auto Repair Marketing PodcastWant to make your shop’s marketing stand out this May? Join Brian Walker and Caroline LeGrand as they break down creative ways to engage your audience, plan your content, and connect with your community.

                                      In this episode, they’ll share creative campaign ideas, fun social media prompts, and practical ways to highlight your team, engage customers, and boost brand awareness. Plus, get inspiration for using national holidays like National Skilled Trades Day, Road Trip Day, and even Pizza Party Day to keep your content fresh and relevant.

                                      Don’t miss this opportunity to simplify your marketing and make a real impact. Tune in now and start planning content that connects!

                                      Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops. 

                                      AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait—get started today at appfueled.com

                                      Lagniappe (Books, Links, Other Podcasts, etc)

                                      Days of the Year

                                      National Calendar 

                                      Show Notes with Timestamps

                                      • Introduction to the Episode (00:00:01)  Brian and Caroline introduce the podcast and thank RepairPal for their support.
                                      • Preparing for May Marketing (00:01:16)  Discussion on planning marketing strategies for May, emphasizing the importance of advance preparation.
                                      • General Marketing Themes (00:02:00)  Overview of summer-related topics, tax return spending, and pre-trip inspections for vehicles.
                                      • Motorcycle Safety Awareness Month (00:03:17)  Highlighting the importance of motorcycle safety and tips for drivers and riders.
                                      • Military Appreciation Month (00:03:39)  Encouraging auto repair shops to give back to military personnel throughout May.
                                      • Teacher Appreciation Week (00:04:34)  Ideas for showing gratitude to teachers, including small gestures and discounts.
                                      • National Pet Week (00:05:50)  Encouragement to engage customers by sharing pet photos on social media.
                                      • Celebrating Various Appreciation Weeks (00:07:05)  Discussion on multiple appreciation weeks in May and the importance of selecting key themes.
                                      • Learn to Ride a Bike Day (00:08:04)  Suggestions for community engagement by helping kids learn to ride bikes.
                                      • National Skilled Trades Day (00:09:00)  Promoting skilled trades and hosting events to educate youth about automotive careers.
                                      • Star Wars Day (May the 4th) (00:10:26)  Fun marketing ideas related to Star Wars Day for engaging customers.
                                      • National Odometer Day (May 12th) (00:11:42)  Ideas for a fun contest involving vehicle odometer readings to engage customers.
                                      • RepairPal Certification (00:13:14)  Discussion on becoming RepairPal certified and the benefits for auto repair shops.
                                      • App Fueled Introduction (00:14:18)  Overview of a customer loyalty app designed for auto service shops.
                                      • National Lost Sock Memorial Day (00:14:54)  Encouragement for creative engagement ideas related to this fun holiday.
                                      • Military Appreciation Month (00:15:06)  Suggestions for acknowledging military families and providing discounts.
                                      • National Dance Like a Chicken Day (00:15:59)  Call to action for engaging with customers through fun activities.
                                      • Check Your Wipers Day (00:16:27)  Importance of checking wipers before summer travel and educating clients.
                                      • National Pizza Party Day (00:18:05)  Highlighting the fun of pizza party day and community engagement.
                                      • Armed Forces Day (00:18:28)  Ideas for honoring military personnel and their contributions.
                                      • Memorial Day Awareness (00:18:46)  Discussion on the solemn nature of Memorial Day and appropriate observances.
                                      • National Road Trip Day (00:19:34)  Emphasis on preparing vehicles for summer road trips and inspections.
                                      • National Rescue Dog Day (00:20:13)  Celebrating rescue pets and their connection to the auto repair community.
                                      • World Marketing Day (00:20:48)  Encouragement to appreciate and promote effective marketing efforts.
                                      • Paws and Pistons Campaign (00:22:41)  Combining pet care with auto services for community engagement.
                                      • Prepping for Road Trip Day (00:24:51)  Continued focus on educating customers about road trip preparations.
                                      • Engagement Ideas (00:25:34)  Encouragement to share personal stories and engage customers creatively.

                                      Auto Repair Marketing Mastermind (00:26:01)  Invitation to join the Facebook group for sharing marketing ideas and support.

                                      How To Get In Touch

                                      Join The Auto Repair Marketing Mastermind Group on Facebook

                                      Meet The Pros

                                      Follow SMP on Facebook

                                      Follow SMP on Instagram

                                      Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                      Email Us Podcast Questions or Topics 

                                      Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                      Thanks to our Partners,

                                      RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                      App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                      Aftermarket Radio Network

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                      Want to make your shop’s marketing stand out this May? Join Brian Walker and Caroline LeGrand as they break down creative ways to engage your audience, plan your content, and connect with your community.

                                      In this episode, they’ll share creative campaign ideas, fun social media prompts, and practical ways to highlight your team, engage customers, and boost brand awareness. Plus, get inspiration for using national holidays like National Skilled Trades Day, Road Trip Day, and even Pizza Party Day to keep your content fresh and relevant.

                                      Don’t miss this opportunity to simplify your marketing and make a real impact. Tune in now and start planning content that connects!

                                      Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops. 

                                      AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait—get started today at appfueled.com

                                      Lagniappe (Books, Links, Other Podcasts, etc)

                                      Days of the Year

                                      National Calendar 

                                      Show Notes with Timestamps

                                      • Introduction to the Episode (00:00:01)  Brian and Caroline introduce the podcast and thank RepairPal for their support.
                                      • Preparing for May Marketing (00:01:16)  Discussion on planning marketing strategies for May, emphasizing the importance of advance preparation.
                                      • General Marketing Themes (00:02:00)  Overview of summer-related topics, tax return spending, and pre-trip inspections for vehicles.
                                      • Motorcycle Safety Awareness Month (00:03:17)  Highlighting the importance of motorcycle safety and tips for drivers and riders.
                                      • Military Appreciation Month (00:03:39)  Encouraging auto repair shops to give back to military personnel throughout May.
                                      • Teacher Appreciation Week (00:04:34)  Ideas for showing gratitude to teachers, including small gestures and discounts.
                                      • National Pet Week (00:05:50)  Encouragement to engage customers by sharing pet photos on social media.
                                      • Celebrating Various Appreciation Weeks (00:07:05)  Discussion on multiple appreciation weeks in May and the importance of selecting key themes.
                                      • Learn to Ride a Bike Day (00:08:04)  Suggestions for community engagement by helping kids learn to ride bikes.
                                      • National Skilled Trades Day (00:09:00)  Promoting skilled trades and hosting events to educate youth about automotive careers.
                                      • Star Wars Day (May the 4th) (00:10:26)  Fun marketing ideas related to Star Wars Day for engaging customers.
                                      • National Odometer Day (May 12th) (00:11:42)  Ideas for a fun contest involving vehicle odometer readings to engage customers.
                                      • RepairPal Certification (00:13:14)  Discussion on becoming RepairPal certified and the benefits for auto repair shops.
                                      • App Fueled Introduction (00:14:18)  Overview of a customer loyalty app designed for auto service shops.
                                      • National Lost Sock Memorial Day (00:14:54)  Encouragement for creative engagement ideas related to this fun holiday.
                                      • Military Appreciation Month (00:15:06)  Suggestions for acknowledging military families and providing discounts.
                                      • National Dance Like a Chicken Day (00:15:59)  Call to action for engaging with customers through fun activities.
                                      • Check Your Wipers Day (00:16:27)  Importance of checking wipers before summer travel and educating clients.
                                      • National Pizza Party Day (00:18:05)  Highlighting the fun of pizza party day and community engagement.
                                      • Armed Forces Day (00:18:28)  Ideas for honoring military personnel and their contributions.
                                      • Memorial Day Awareness (00:18:46)  Discussion on the solemn nature of Memorial Day and appropriate observances.
                                      • National Road Trip Day (00:19:34)  Emphasis on preparing vehicles for summer road trips and inspections.
                                      • National Rescue Dog Day (00:20:13)  Celebrating rescue pets and their connection to the auto repair community.
                                      • World Marketing Day (00:20:48)  Encouragement to appreciate and promote effective marketing efforts.
                                      • Paws and Pistons Campaign (00:22:41)  Combining pet care with auto services for community engagement.
                                      • Prepping for Road Trip Day (00:24:51)  Continued focus on educating customers about road trip preparations.
                                      • Engagement Ideas (00:25:34)  Encouragement to share personal stories and engage customers creatively.

                                      Auto Repair Marketing Mastermind (00:26:01)  Invitation to join the Facebook group for sharing marketing ideas and support.

                                      How To Get In Touch

                                      Join The Auto Repair Marketing Mastermind Group on Facebook

                                      Meet The Pros

                                      Follow SMP on Facebook

                                      Follow SMP on Instagram

                                      Get The Ultimate Guide to Auto Repair Shop Marketing Book

                                      Email Us Podcast Questions or Topics 

                                      Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                      Thanks to our Partners,

                                      RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                      App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                      Aftermarket Radio Network

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                      ]]>08377da0-c657-4fd5-b7e6-d3d008bedaafWed, 12 Mar 2025 00:15:00 -040027:20falsebonus                                      From Employee to Business Owner: Structuring a Win-Win Succession Plan [RR 1030]From Employee to Business Owner: Structuring a Win-Win Succession Plan [RR 1030]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network This episode focuses on the importance of planning ahead for selling a business in the auto repair industry. Bob Ward stresses that business owners should start identifying and training potential successors early—often from their current team. He walks through a clear four-step process to help with the transition, covering key areas like finding the right fit, determining the business’s value, securing financing, and handling legal requirements. Bob Ward, Perpetual Business, Bob’s Previous Episode HERE. Bob Ward’s Email: bob@wardden.com Show Notes
                                      • Watch Full Video Episode
                                      • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                      • Bob Ward's Ownership Essentials Class April 10-12, Phoenix, AZ: https://perpetualbusiness.co/product/ownership-essentials-phoenix-2025
                                      • Importance of Succession Planning (00:00:00)
                                      • Challenges of Retirement (00:02:23)
                                      • Value of Transitioning Ownership (00:03:23)
                                      • Procrastination in Planning (00:05:01)
                                      • Family Involvement in Succession (00:06:08)
                                      • Role of Key Employees (00:07:30)
                                      • Facilitating Ownership Transition (00:08:01)
                                      • Four Steps to Succession (00:08:27)
                                      • Retention Strategies (00:10:30)
                                      • Equity Equivalence Concept (00:11:08)
                                      • Managing Ownership Changes (00:12:53)
                                      • Successor Responsibilities (00:15:09)
                                      • Financing the Purchase (00:16:31)
                                      • Process Simplification (00:17:31
                                      • Successor Concerns (00:21:53)
                                      • Owner's Perspective on Successors (00:22:22)
                                      • Missed Opportunities in Succession (00:22:49)
                                      • Financial Realities for Successors (00:23:14)
                                      • Perpetual Business Concept (00:28:39)
                                      • Compatibility Assessment Importance (00:32:57)
                                      • Essential Career Goals Discussion (00:34:11)
                                      • Overcoming Fear of Ownership (00:36:40)
                                      • Identifying the Right Successor (00:37:19)
                                      • Valuation Metrics Discussion (00:39:36)

                                      Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                      Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network This episode focuses on the importance of planning ahead for selling a business in the auto repair industry. Bob Ward stresses that business owners should start identifying and training potential successors early—often from their current team. He walks through a clear four-step process to help with the transition, covering key areas like finding the right fit, determining the business’s value, securing financing, and handling legal requirements. Bob Ward, Perpetual Business, Bob’s Previous Episode HERE. Bob Ward’s Email: bob@wardden.com Show Notes
                                      • Watch Full Video Episode
                                      • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                      • Bob Ward's Ownership Essentials Class April 10-12, Phoenix, AZ: https://perpetualbusiness.co/product/ownership-essentials-phoenix-2025
                                      • Importance of Succession Planning (00:00:00)
                                      • Challenges of Retirement (00:02:23)
                                      • Value of Transitioning Ownership (00:03:23)
                                      • Procrastination in Planning (00:05:01)
                                      • Family Involvement in Succession (00:06:08)
                                      • Role of Key Employees (00:07:30)
                                      • Facilitating Ownership Transition (00:08:01)
                                      • Four Steps to Succession (00:08:27)
                                      • Retention Strategies (00:10:30)
                                      • Equity Equivalence Concept (00:11:08)
                                      • Managing Ownership Changes (00:12:53)
                                      • Successor Responsibilities (00:15:09)
                                      • Financing the Purchase (00:16:31)
                                      • Process Simplification (00:17:31
                                      • Successor Concerns (00:21:53)
                                      • Owner's Perspective on Successors (00:22:22)
                                      • Missed Opportunities in Succession (00:22:49)
                                      • Financial Realities for Successors (00:23:14)
                                      • Perpetual Business Concept (00:28:39)
                                      • Compatibility Assessment Importance (00:32:57)
                                      • Essential Career Goals Discussion (00:34:11)
                                      • Overcoming Fear of Ownership (00:36:40)
                                      • Identifying the Right Successor (00:37:19)
                                      • Valuation Metrics Discussion (00:39:36)

                                      Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                      260d5a2e-ce3c-4889-a3df-83879975adb0Tue, 11 Mar 2025 00:15:00 -040041:27falsefull10301030                                      State of the Union Address! [E204] - Chris Cotton Weekly BlitzState of the Union Address! [E204] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                      Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                      If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                      In this episode of "The Weekly Blitz," Coach Chris Cotton delivers an insightful "state of the industry" update specifically tailored for auto repair businesses. He delves into the current challenges and opportunities facing the industry, starting with the rising vehicle dependability issues that have become increasingly prevalent. As cars age and require more frequent maintenance, auto repair shops are seeing a surge in demand for their services.

                                      Chris also explores the shifting consumer preferences towards more fuel-efficient vehicles, driven by environmental concerns and fluctuating fuel prices. This trend is influencing the types of services and expertise that repair shops need to offer, as well as the parts and technologies they must be familiar with.

                                      Economic factors such as inflation and rising credit card debt are also impacting customer affordability, making it crucial for auto repair businesses to find ways to offer value while maintaining profitability. Chris emphasizes the importance of consistency in business practices, suggesting that shops should focus on delivering reliable service and building customer trust to navigate these economic challenges.

                                      Adapting to the increased demand for repairs on older vehicles is another key point Chris addresses. He advises shops to invest in training and tools that enable them to efficiently service a wider range of vehicle makes and models, ensuring they can meet the needs of their diverse customer base.

                                      Furthermore, Chris highlights the need for improved technician work conditions, recognizing that attracting and retaining skilled technicians is essential for any repair shop's success. He suggests that businesses consider offering competitive wages, benefits, and a positive work environment to keep their teams motivated and productive.

                                      Strategic marketing is another area Chris focuses on, encouraging auto repair shops to leverage digital marketing strategies to reach potential customers effectively. He underscores the importance of a strong online presence and targeted advertising to stand out in a competitive market.

                                      State of the Industry Update (00:01:10)

                                      Chris shares insights on the auto repair industry's current state and trends for 2025.

                                      Vehicle Dependability Study (00:02:17)

                                      Discussion on JD Power's vehicle dependability report and issues with vehicle reliability.

                                      Supply Chain Disruptions (00:03:43)

                                      Ongoing supply chain issues from the pandemic affecting vehicle repairs and parts availability.


                                      Shift in Consumer Preferences (00:06:09)

                                      Consumers are moving from SUVs and trucks to smaller, more affordable cars.


                                      Impact of Inflation on Vehicle Affordability (00:07:25)

                                      Inflation is influencing consumer buying habits and delaying vehicle purchases.


                                      Nissan's Production Changes (00:08:44)

                                      Nissan cuts jobs and production capacity, shifting focus toward electric vehicles.


                                      Tariffs and Their Effects (00:10:06)

                                      Discussion on potential tariffs and their impact on vehicle prices and customer affordability.


                                      Credit Card Debt Concerns (00:11:18)

                                      Rising credit card debt poses risks for customers' ability to pay for repairs.


                                      Production and Supply Chain Challenges (00:12:31)

                                      Expected production drops due to tariffs leading to shortages and delayed repairs.


                                      Market Growth Drivers (00:13:52)

                                      Identifying key groups driving growth in the auto repair market.


                                      Decline of Certain Repair Shops (00:15:20)

                                      Analysis of repair shops losing revenue and market share.


                                      Technician Workforce Insights (00:15:20)

                                      Statistics on technician preferences, job satisfaction, and recruitment challenges.


                                      New Vehicle Sales Trends (00:18:01)

                                      Declining new vehicle sales and shifting mileage to older vehicles.


                                      Aftermarket Growth Opportunities (00:19:22)

                                      Increased demand for repairs on older vehicles presents opportunities for repair shops.


                                      Conclusion and Call to Action (00:20:25)

                                      Chris emphasizes the importance of adapting to industry changes and promotes Shop Marketing Pros again.

                                      Connect with Chris:

                                      chris@autofixsos.com

                                      Phone: 940.400.1008

                                      www.autoshopcoaching.com

                                      Facebook: https://www.facebook.com/

                                      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook


                                      The Aftermarket Radio Network

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                      ]]>                                      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                      Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                      If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                      In this episode of "The Weekly Blitz," Coach Chris Cotton delivers an insightful "state of the industry" update specifically tailored for auto repair businesses. He delves into the current challenges and opportunities facing the industry, starting with the rising vehicle dependability issues that have become increasingly prevalent. As cars age and require more frequent maintenance, auto repair shops are seeing a surge in demand for their services.

                                      Chris also explores the shifting consumer preferences towards more fuel-efficient vehicles, driven by environmental concerns and fluctuating fuel prices. This trend is influencing the types of services and expertise that repair shops need to offer, as well as the parts and technologies they must be familiar with.

                                      Economic factors such as inflation and rising credit card debt are also impacting customer affordability, making it crucial for auto repair businesses to find ways to offer value while maintaining profitability. Chris emphasizes the importance of consistency in business practices, suggesting that shops should focus on delivering reliable service and building customer trust to navigate these economic challenges.

                                      Adapting to the increased demand for repairs on older vehicles is another key point Chris addresses. He advises shops to invest in training and tools that enable them to efficiently service a wider range of vehicle makes and models, ensuring they can meet the needs of their diverse customer base.

                                      Furthermore, Chris highlights the need for improved technician work conditions, recognizing that attracting and retaining skilled technicians is essential for any repair shop's success. He suggests that businesses consider offering competitive wages, benefits, and a positive work environment to keep their teams motivated and productive.

                                      Strategic marketing is another area Chris focuses on, encouraging auto repair shops to leverage digital marketing strategies to reach potential customers effectively. He underscores the importance of a strong online presence and targeted advertising to stand out in a competitive market.

                                      State of the Industry Update (00:01:10)

                                      Chris shares insights on the auto repair industry's current state and trends for 2025.

                                      Vehicle Dependability Study (00:02:17)

                                      Discussion on JD Power's vehicle dependability report and issues with vehicle reliability.

                                      Supply Chain Disruptions (00:03:43)

                                      Ongoing supply chain issues from the pandemic affecting vehicle repairs and parts availability.


                                      Shift in Consumer Preferences (00:06:09)

                                      Consumers are moving from SUVs and trucks to smaller, more affordable cars.


                                      Impact of Inflation on Vehicle Affordability (00:07:25)

                                      Inflation is influencing consumer buying habits and delaying vehicle purchases.


                                      Nissan's Production Changes (00:08:44)

                                      Nissan cuts jobs and production capacity, shifting focus toward electric vehicles.


                                      Tariffs and Their Effects (00:10:06)

                                      Discussion on potential tariffs and their impact on vehicle prices and customer affordability.


                                      Credit Card Debt Concerns (00:11:18)

                                      Rising credit card debt poses risks for customers' ability to pay for repairs.


                                      Production and Supply Chain Challenges (00:12:31)

                                      Expected production drops due to tariffs leading to shortages and delayed repairs.


                                      Market Growth Drivers (00:13:52)

                                      Identifying key groups driving growth in the auto repair market.


                                      Decline of Certain Repair Shops (00:15:20)

                                      Analysis of repair shops losing revenue and market share.


                                      Technician Workforce Insights (00:15:20)

                                      Statistics on technician preferences, job satisfaction, and recruitment challenges.


                                      New Vehicle Sales Trends (00:18:01)

                                      Declining new vehicle sales and shifting mileage to older vehicles.


                                      Aftermarket Growth Opportunities (00:19:22)

                                      Increased demand for repairs on older vehicles presents opportunities for repair shops.


                                      Conclusion and Call to Action (00:20:25)

                                      Chris emphasizes the importance of adapting to industry changes and promotes Shop Marketing Pros again.

                                      Connect with Chris:

                                      chris@autofixsos.com

                                      Phone: 940.400.1008

                                      www.autoshopcoaching.com

                                      Facebook: https://www.facebook.com/

                                      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook


                                      The Aftermarket Radio Network

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                      ]]>                                      9ad331a6-c749-4c7e-a10b-cb7af8f89589Mon, 10 Mar 2025 00:15:00 -040017:49falsebonus                                      Show Up and Show Out - Speech Contest Recap [E033] - Speak Up! Effective CommunicationShow Up and Show Out - Speech Contest Recap [E033] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                      In this episode - our host, Craig O’Neill welcomes two guests from his home Toastmasters club, Dylan Jayce and Evan Wisner.

                                      While Evan is familiar to our loyal listeners as - Dylan will be a new voice - and you’ll hear about the journey Dylan has been on as he represented Grand Rapids Toastmasters - Club 404 in the recent Area level speaking competition.

                                      That’s right - there is such a thing as competitive speaking!

                                      The title for today’s episode is worth noting - as it is the theme selected for the year from current Club 404’s President, Mark Amos.  “Show up and Show Out” 

                                      This is exactly what the club did on Feb 22 - when Dylan won 1st place in the Area contest over two other very accomplished speakers.

                                      Dylan is particularly inspiring in this episode as he articulates the impact that the show of support from club members had on his journey.  While he considers himself an introvert, Dylan demonstrates that a commitment to growth, and a great support network, can enable you to do things you might never imagine you could. 

                                      The episode is further enriched with Evan Wisner’s keen insight, and how he shares, along with Craig, regarding their perspective of Dylan’s progress through the years and recent weeks.

                                      Join this conversation and you will gain a greater understanding of what a great Toastmasters club can look like, how friendships form around embracing discomfort, and how remarkable individuals contribute to a winning culture.

                                      The Word of the Day: Inimitable - in-IM-it-uh-bul, adjective

                                      • Inimitable describes someone or something that is impossible to copy or imitate.

                                      Watch Full Video Episode

                                      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                      Contact Information


                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                      ]]>                                      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                      In this episode - our host, Craig O’Neill welcomes two guests from his home Toastmasters club, Dylan Jayce and Evan Wisner.

                                      While Evan is familiar to our loyal listeners as - Dylan will be a new voice - and you’ll hear about the journey Dylan has been on as he represented Grand Rapids Toastmasters - Club 404 in the recent Area level speaking competition.

                                      That’s right - there is such a thing as competitive speaking!

                                      The title for today’s episode is worth noting - as it is the theme selected for the year from current Club 404’s President, Mark Amos.  “Show up and Show Out” 

                                      This is exactly what the club did on Feb 22 - when Dylan won 1st place in the Area contest over two other very accomplished speakers.

                                      Dylan is particularly inspiring in this episode as he articulates the impact that the show of support from club members had on his journey.  While he considers himself an introvert, Dylan demonstrates that a commitment to growth, and a great support network, can enable you to do things you might never imagine you could. 

                                      The episode is further enriched with Evan Wisner’s keen insight, and how he shares, along with Craig, regarding their perspective of Dylan’s progress through the years and recent weeks.

                                      Join this conversation and you will gain a greater understanding of what a great Toastmasters club can look like, how friendships form around embracing discomfort, and how remarkable individuals contribute to a winning culture.

                                      The Word of the Day: Inimitable - in-IM-it-uh-bul, adjective

                                      • Inimitable describes someone or something that is impossible to copy or imitate.

                                      Watch Full Video Episode

                                      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                      Contact Information


                                      The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                      ]]>                                      e1729f6f-de78-4e35-9db6-9e4791e3ef4aMon, 10 Mar 2025 00:15:00 -040055:26falsebonus                                      Grow Faster, Go Further – The Peer Group Advantage [THA 423]Grow Faster, Go Further – The Peer Group Advantage [THA 423]Thanks to our Partners, NAPA TRACS, and Today's Class

                                      "'As a younger shop owner, a struggling shop owner, it's a lot to try and find and fix. The ultimate goal is to work on one thing at a time. How do you eat an elephant? One bite at a time."

                                      Recorded at the 2025 Institute Summit, discover the transformative power of coaching and accountability within the automotive repair industry. Jennifer Hulbert and Aaron Woods, facilitators of the Institute's performance groups, share insights on how peer support and leadership development can drive significant improvements in shop owners' businesses. They emphasize the importance of personal growth, strategic focus, and the ripple effect of better business practices on employees and communities.

                                      Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Institute for Automotive Business Excellence. Listen to Jennifer’s previous episodes HERE Aaron Woods, X-tra Mile Auto Care, Stillwater, OK. Institute for Automotive Business Excellence. Listen to Aaron’s previous episodes HERE Show Notes
                                      • Watch Full Video Episode
                                      • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                      • Guest Introductions (00:00:00)
                                      • The Role of Coaching (00:02:12)
                                      • Personal Transformation Through Groups (00:03:11)
                                      • Collective Accountability (00:05:06)
                                      • Transformation in Leadership (00:06:06)
                                      • Growth vs. Improvement (00:07:43)
                                      • Removing Limitations (00:08:58)
                                      • Building Leaders (00:09:04)
                                      • Shared Experiences in Accountability (00:10:52)
                                      • Chosen Family Dynamics (00:15:41)
                                      • The Importance of Support (00:16:24)
                                      • Networking Group Realities (00:18:24)
                                      • The Importance of Internal Motivation (00:18:41)
                                      • Lessons from the Burro (00:19:33)
                                      • Facilitator Challenges (00:20:44)
                                      • Self-Responsibility in Coaching (00:21:20)
                                      • Understanding Shop Ownership (00:22:29)
                                      • Taking the First Step (00:23:08)
                                      • Aaron's Transformation Story (00:23:15)
                                      • The Power of Exposure (00:28:39)
                                      • The Journey of Learning (00:32:39)
                                      • Starting Point for Improvement (00:34:10)
                                      • The Importance of Production Management (00:36:11)
                                      • Key Issues in Sales and Margin Management (00:36:44)
                                      • Factors Influencing Shop Success (00:36:58)
                                      • Facilitator's Rewarding Experience (00:38:03)
                                      • Impact of Group Collaboration (00:38:29)
                                      • The Spiderweb Effect on Society (00:40:15)
                                      • The Importance of Coaching and Networking (00:40:26)
                                      • Benefits of Group Processes for Employees (00:41:15)

                                      Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                      • Thanks to our Partners, NAPA TRACS, and Today's Class

                                        "'As a younger shop owner, a struggling shop owner, it's a lot to try and find and fix. The ultimate goal is to work on one thing at a time. How do you eat an elephant? One bite at a time."

                                        Recorded at the 2025 Institute Summit, discover the transformative power of coaching and accountability within the automotive repair industry. Jennifer Hulbert and Aaron Woods, facilitators of the Institute's performance groups, share insights on how peer support and leadership development can drive significant improvements in shop owners' businesses. They emphasize the importance of personal growth, strategic focus, and the ripple effect of better business practices on employees and communities.

                                        Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Institute for Automotive Business Excellence. Listen to Jennifer’s previous episodes HERE Aaron Woods, X-tra Mile Auto Care, Stillwater, OK. Institute for Automotive Business Excellence. Listen to Aaron’s previous episodes HERE Show Notes
                                        • Watch Full Video Episode
                                        • The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
                                        • Guest Introductions (00:00:00)
                                        • The Role of Coaching (00:02:12)
                                        • Personal Transformation Through Groups (00:03:11)
                                        • Collective Accountability (00:05:06)
                                        • Transformation in Leadership (00:06:06)
                                        • Growth vs. Improvement (00:07:43)
                                        • Removing Limitations (00:08:58)
                                        • Building Leaders (00:09:04)
                                        • Shared Experiences in Accountability (00:10:52)
                                        • Chosen Family Dynamics (00:15:41)
                                        • The Importance of Support (00:16:24)
                                        • Networking Group Realities (00:18:24)
                                        • The Importance of Internal Motivation (00:18:41)
                                        • Lessons from the Burro (00:19:33)
                                        • Facilitator Challenges (00:20:44)
                                        • Self-Responsibility in Coaching (00:21:20)
                                        • Understanding Shop Ownership (00:22:29)
                                        • Taking the First Step (00:23:08)
                                        • Aaron's Transformation Story (00:23:15)
                                        • The Power of Exposure (00:28:39)
                                        • The Journey of Learning (00:32:39)
                                        • Starting Point for Improvement (00:34:10)
                                        • The Importance of Production Management (00:36:11)
                                        • Key Issues in Sales and Margin Management (00:36:44)
                                        • Factors Influencing Shop Success (00:36:58)
                                        • Facilitator's Rewarding Experience (00:38:03)
                                        • Impact of Group Collaboration (00:38:29)
                                        • The Spiderweb Effect on Society (00:40:15)
                                        • The Importance of Coaching and Networking (00:40:26)
                                        • Benefits of Group Processes for Employees (00:41:15)

                                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                        ]]>                                        a9a2116b-1390-4f48-b26c-086698e11eb3Fri, 07 Mar 2025 14:00:00 -040041:38falsefull423423Market Update: BOI Reports, Interest Rates, and More [E160] - Business By The NumbersMarket Update: BOI Reports, Interest Rates, and More [E160] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                        This week on Business by the Numbers, Hunt Demarest, CPA with Paar Melis and Associates, breaks down the latest market news and legislative updates that directly impact auto repair shop owners. From the return of the BOI (Beneficial Ownership Information) report to evolving tax policy discussions and IRS processing delays, Hunt provides a no-nonsense analysis of what’s happening and how it could affect your business.

                                        In This Episode, You'll Learn:

                                        ✔️ The BOI Report is back—what it is, why it matters, and the March 21st deadline you can’t ignore.

                                        ✔️ Trump’s tax proposals—what’s being discussed, what’s likely to pass, and what it means for your shop and your customers.

                                        ✔️ IRS struggles & refund delays—why tax processing is slower than ever and what to expect if you’re waiting on an Employee Retention Tax Credit (ERTC) refund.

                                        ✔️ Interest rates & the economy—why rates aren’t moving much (yet), and what this means for your financial strategy in 2025.

                                        ✔️ The state of small businesses & consumer spending—how last year’s trends impact this year’s outlook, and why customer financial health affects your shop’s profitability.

                                        Thanks to our partners, NAPA TRACS and Promotive

                                        Thanks to our partner, NAPA TRACS

                                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                        Thanks to our partner, Promotive

                                        It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                        Visit us Online: www.paarmelis.com

                                        Email Hunt: podcast@paarmelis.com

                                        Text Paar Melis @ 301-307-5413

                                        Download a Copy of My Books Here:


                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                        Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                        The Aftermarket Radio Network

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                        ]]>                                        Thanks to our partners, NAPA TRACS and Promotive

                                        This week on Business by the Numbers, Hunt Demarest, CPA with Paar Melis and Associates, breaks down the latest market news and legislative updates that directly impact auto repair shop owners. From the return of the BOI (Beneficial Ownership Information) report to evolving tax policy discussions and IRS processing delays, Hunt provides a no-nonsense analysis of what’s happening and how it could affect your business.

                                        In This Episode, You'll Learn:

                                        ✔️ The BOI Report is back—what it is, why it matters, and the March 21st deadline you can’t ignore.

                                        ✔️ Trump’s tax proposals—what’s being discussed, what’s likely to pass, and what it means for your shop and your customers.

                                        ✔️ IRS struggles & refund delays—why tax processing is slower than ever and what to expect if you’re waiting on an Employee Retention Tax Credit (ERTC) refund.

                                        ✔️ Interest rates & the economy—why rates aren’t moving much (yet), and what this means for your financial strategy in 2025.

                                        ✔️ The state of small businesses & consumer spending—how last year’s trends impact this year’s outlook, and why customer financial health affects your shop’s profitability.

                                        Thanks to our partners, NAPA TRACS and Promotive

                                        Thanks to our partner, NAPA TRACS

                                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                        Thanks to our partner, Promotive

                                        It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                        Visit us Online: www.paarmelis.com

                                        Email Hunt: podcast@paarmelis.com

                                        Text Paar Melis @ 301-307-5413

                                        Download a Copy of My Books Here:


                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                        Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                        The Aftermarket Radio Network

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                        ]]>                                        b42ba089-9c94-4ec8-99df-53f20341fa61Thu, 06 Mar 2025 00:15:00 -040023:25falsebonus                                        Pre-VisionKC 2025 Mailbag [E176] - Automotive Field TheoryPre-VisionKC 2025 Mailbag [E176] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                        NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                        Contact Information



                                        Key Topics Discussed:

                                        1. Blade Runner Monologue Appreciation:

                                        • Matt opens the episode with a reflection on the iconic "tears in rain" monologue from Blade Runner.
                                        • He shares the behind-the-scenes story of how Rutger Hauer improvised the line, making it one of the most memorable moments in cinema history.
                                        • Matt expresses his love for behind-the-scenes stories and the genuine, unfiltered insights into success and creativity.

                                        1. The Role of Luck in Success:

                                        • Matt discusses the often-overlooked role of luck in achieving success.
                                        • He references the "iceberg" analogy of success, where hard work, talent, and drive are below the surface, but luck plays a significant role.
                                        • He emphasizes the importance of giving credit where it’s due and acknowledging the contributions of others.

                                        1. Mailbag Questions:

                                        • Do You Believe in Ghosts?: Matt shares his thoughts on ghosts, explaining why he doesn’t believe in them and how he finds the idea more exciting than scary.
                                        • Fuse Testing: Matt dives into his preferred methods for testing fuses, emphasizing the importance of using a test light with an incandescent bulb and checking for corrosion, especially in rust-prone areas.
                                        • Loss Leaders in Business: Matt discusses the concept of loss leaders (e.g., free diagnostics, cheap oil changes) as a marketing strategy. He explores the pros and cons, including the risk of devaluing services and setting unrealistic customer expectations.
                                        • Cell Phones in the Shop: Matt shares his perspective on allowing cell phones in the shop, acknowledging their utility as tools for diagnostics and service information but warning against distractions.

                                        1. Upcoming Events and Classes:

                                        • Matt teases his upcoming classes, including a hands-on Pico training session with Scott Shot and a key class with Andrew Sexton.
                                        • He highlights Tech Talks featuring Garrett Jacobson on HP Tuners as a diagnostic tool and Zeb Beard on diesel diagnostics.

                                        Key Takeaways:

                                        • Behind-the-Scenes Stories: Matt’s passion for genuine, unfiltered insights into success and creativity shines through, whether discussing Blade Runner or the realities of running a business.
                                        • The Importance of Evidence-Based Diagnostics: Matt emphasizes the value of using data and evidence to support recommendations, whether in diagnostics or business decisions.
                                        • Balancing Loss Leaders and Profit: While loss leaders can be an effective marketing tool, they come with risks, including devaluing services and setting unrealistic customer expectations.
                                        • Cell Phones as Tools, Not Distractions: In the shop, cell phones can be powerful diagnostic tools, but they must be used responsibly to avoid distractions.

                                        Memorable Quotes:

                                        • "All those moments will be lost in time, like tears in the rain." – Matt reflecting on the Blade Runner monologue.
                                        • "Luck plays an uncomfortably significant role in success, and people don’t like to hear it, but the data is overwhelming."
                                        • "If you give away things, you start devaluing them." – On the risks of loss leaders.
                                        • "Cell phones are step one in us slowly becoming more and more cybernetic."

                                        Call to Action:

                                        • Check out the Aftermarket Radio Network for more shows on business, marketing, and communication.
                                        • Attend Matt’s upcoming classes to learn more about diagnostics and tools like Pico and HP Tuners.
                                        • Share your thoughts: Do you believe in ghosts? What’s your take on loss leaders? Let Matt know on social media or via email.

                                        Links and Resources:


                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                        The Aftermarket Radio Network

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                        ]]>                                        Thanks to our Partner, NAPA Autotech

                                        NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                        Contact Information



                                        Key Topics Discussed:

                                        1. Blade Runner Monologue Appreciation:

                                        • Matt opens the episode with a reflection on the iconic "tears in rain" monologue from Blade Runner.
                                        • He shares the behind-the-scenes story of how Rutger Hauer improvised the line, making it one of the most memorable moments in cinema history.
                                        • Matt expresses his love for behind-the-scenes stories and the genuine, unfiltered insights into success and creativity.

                                        1. The Role of Luck in Success:

                                        • Matt discusses the often-overlooked role of luck in achieving success.
                                        • He references the "iceberg" analogy of success, where hard work, talent, and drive are below the surface, but luck plays a significant role.
                                        • He emphasizes the importance of giving credit where it’s due and acknowledging the contributions of others.

                                        1. Mailbag Questions:

                                        • Do You Believe in Ghosts?: Matt shares his thoughts on ghosts, explaining why he doesn’t believe in them and how he finds the idea more exciting than scary.
                                        • Fuse Testing: Matt dives into his preferred methods for testing fuses, emphasizing the importance of using a test light with an incandescent bulb and checking for corrosion, especially in rust-prone areas.
                                        • Loss Leaders in Business: Matt discusses the concept of loss leaders (e.g., free diagnostics, cheap oil changes) as a marketing strategy. He explores the pros and cons, including the risk of devaluing services and setting unrealistic customer expectations.
                                        • Cell Phones in the Shop: Matt shares his perspective on allowing cell phones in the shop, acknowledging their utility as tools for diagnostics and service information but warning against distractions.

                                        1. Upcoming Events and Classes:

                                        • Matt teases his upcoming classes, including a hands-on Pico training session with Scott Shot and a key class with Andrew Sexton.
                                        • He highlights Tech Talks featuring Garrett Jacobson on HP Tuners as a diagnostic tool and Zeb Beard on diesel diagnostics.

                                        Key Takeaways:

                                        • Behind-the-Scenes Stories: Matt’s passion for genuine, unfiltered insights into success and creativity shines through, whether discussing Blade Runner or the realities of running a business.
                                        • The Importance of Evidence-Based Diagnostics: Matt emphasizes the value of using data and evidence to support recommendations, whether in diagnostics or business decisions.
                                        • Balancing Loss Leaders and Profit: While loss leaders can be an effective marketing tool, they come with risks, including devaluing services and setting unrealistic customer expectations.
                                        • Cell Phones as Tools, Not Distractions: In the shop, cell phones can be powerful diagnostic tools, but they must be used responsibly to avoid distractions.

                                        Memorable Quotes:

                                        • "All those moments will be lost in time, like tears in the rain." – Matt reflecting on the Blade Runner monologue.
                                        • "Luck plays an uncomfortably significant role in success, and people don’t like to hear it, but the data is overwhelming."
                                        • "If you give away things, you start devaluing them." – On the risks of loss leaders.
                                        • "Cell phones are step one in us slowly becoming more and more cybernetic."

                                        Call to Action:

                                        • Check out the Aftermarket Radio Network for more shows on business, marketing, and communication.
                                        • Attend Matt’s upcoming classes to learn more about diagnostics and tools like Pico and HP Tuners.
                                        • Share your thoughts: Do you believe in ghosts? What’s your take on loss leaders? Let Matt know on social media or via email.

                                        Links and Resources:


                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                        The Aftermarket Radio Network

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                        ]]>                                        88794a0c-9572-42bb-a330-7830e33a2818Wed, 05 Mar 2025 00:15:00 -040025:29falsebonus                                        Staying Humble While Promoting Your Community Involvement [E142] - The Auto Repair Marketing PodcastStaying Humble While Promoting Your Community Involvement [E142] - The Auto Repair Marketing PodcastGetting involved in your community is powerful, but how do you share your efforts without sounding boastful? There’s a fine line between successful and selfish self-promotion, and in this episode, Brian and Kim Walker discuss how to highlight your work with authenticity and gratitude—not ego.

                                        We’ll discuss framing your message to focus on the cause, aligning community service with your company culture and purpose, and sharing stories that connect and inspire rather than just promote. Plus, we’ll share real-life examples—like our team’s work with Our Daily Bread Food Bank—and how to encourage others to get involved.

                                        Tune in now to learn how to support your community while staying humble and making a real impact!

                                        Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops. 

                                        Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.

                                        Lagniappe (Books, Links, Other Podcasts, etc)

                                        Start with Why - By Simon Sinek

                                        Our Daily Bread Food Bank

                                        Commission Mankind

                                        Show Notes with Timestamps

                                        • Introduction to the Episode (00:00:10) Brian introduces the podcast and the topic of community involvement.
                                        • Topic Suggestion Acknowledgment (00:00:34) Brian mentions Doug DeLuca's suggestion for the episode topic.
                                        • Sponsor Acknowledgment (00:01:00) Brian thanks RepairPal for sponsoring the episode.
                                        • Technical Issues Discussion (00:01:30) Brian and Kim discuss technical issues and Brian's experience with braces.
                                        • Community Involvement Concerns (00:03:44) Kim shares a friend's hesitation about promoting community involvement due to fear of appearing boastful.
                                        • Successful vs. Selfish Promotion (00:05:44) Discussion about the fine line between effective promotion and self-promotion.
                                        • Promoting Community Engagement (00:07:24) Kim emphasizes the importance of spacing out promotional posts about community involvement.
                                        • Starting with Gratitude (00:07:46) Kim suggests starting messages about community involvement with expressions of gratitude.
                                        • Importance of "Why" (00:09:09) Discussion on the significance of explaining the reasons behind community involvement.
                                        • Examples of Community Involvement (00:09:15) Brian and Kim share experiences of their community service activities.
                                        • Promoting Community Work (00:11:25) Brian discusses the importance of promoting community service to demonstrate business values.
                                        • Messaging about Community Involvement (00:12:21) Kim provides examples of how they communicate their community involvement on social media.
                                        • Team Engagement in Community Work (00:14:20) Brian reflects on the team's connection with community members during service activities. 
                                        • Closing Sponsor Acknowledgment (00:15:14) Brian thanks RepairPal again for supporting the episode.
                                        • Community Engagement Strategies (00:15:26)   Discussion on how RepairPal helps auto shops gain customers through certification and fair pricing.
                                        • Customer Loyalty Apps (00:16:25)  Introduction of App Fueled, a customer loyalty app designed for auto service shops.
                                        • Highlighting Community Work (00:17:11)  Tips on emphasizing organizational missions instead of personal achievements in community involvement.
                                        • Authentic Community Involvement (00:17:54)   The importance of sharing community efforts without seeking personal recognition or return.
                                        • Sharing GoFundMe Campaigns (00:18:51)  Encouragement to promote charitable causes without boasting about personal donations.
                                        • Industry-Specific Support (00:19:16)  Discussion on giving back to the auto repair industry and local communities.
                                        • Respecting Privacy in Sharing (00:19:39)  The balance between sharing community involvement and respecting the privacy of those served.
                                        • Educating Marketing Teams (00:22:43)  The need to guide marketing teams on how to portray community involvement authentically.
                                        • Collaborating with Other Organizations (00:24:17)  Benefits of partnering with local businesses for community service efforts.
                                        • Celebrating Local Teams (00:25:38)  Highlighting local sports teams and community events to promote goodwill.
                                        • Telling the Story of Donations (00:27:40)  Importance of sharing the personal connection behind charitable contributions.
                                        • Personal Anecdotes from Mission Trips (00:28:28)  Sharing impactful stories from mission trips to illustrate the importance of community support.
                                        • Personal Anecdote on Community Support (00:29:29)  Kim shares a personal story about supporting organizations that assist her brother with disabilities.
                                        • Encouragement to Join Facebook Group (00:30:44)  Kim invites listeners to join their Facebook group for further engagement and community building.
                                        • Request for Podcast Reviews (00:31:03)  Brian asks listeners to leave reviews for the podcast, emphasizing the importance of feedback.
                                        • Closing Remarks and Sponsorship Acknowledgment (00:31:36)  Brian concludes the episode, thanking sponsors and encouraging listeners to tune in next week.

                                        Thanks to our Partners,

                                        RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                        App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                        Aftermarket Radio Network

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                        ]]>                                        Getting involved in your community is powerful, but how do you share your efforts without sounding boastful? There’s a fine line between successful and selfish self-promotion, and in this episode, Brian and Kim Walker discuss how to highlight your work with authenticity and gratitude—not ego.

                                        We’ll discuss framing your message to focus on the cause, aligning community service with your company culture and purpose, and sharing stories that connect and inspire rather than just promote. Plus, we’ll share real-life examples—like our team’s work with Our Daily Bread Food Bank—and how to encourage others to get involved.

                                        Tune in now to learn how to support your community while staying humble and making a real impact!

                                        Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops. 

                                        Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.

                                        Lagniappe (Books, Links, Other Podcasts, etc)

                                        Start with Why - By Simon Sinek

                                        Our Daily Bread Food Bank

                                        Commission Mankind

                                        Show Notes with Timestamps

                                        • Introduction to the Episode (00:00:10) Brian introduces the podcast and the topic of community involvement.
                                        • Topic Suggestion Acknowledgment (00:00:34) Brian mentions Doug DeLuca's suggestion for the episode topic.
                                        • Sponsor Acknowledgment (00:01:00) Brian thanks RepairPal for sponsoring the episode.
                                        • Technical Issues Discussion (00:01:30) Brian and Kim discuss technical issues and Brian's experience with braces.
                                        • Community Involvement Concerns (00:03:44) Kim shares a friend's hesitation about promoting community involvement due to fear of appearing boastful.
                                        • Successful vs. Selfish Promotion (00:05:44) Discussion about the fine line between effective promotion and self-promotion.
                                        • Promoting Community Engagement (00:07:24) Kim emphasizes the importance of spacing out promotional posts about community involvement.
                                        • Starting with Gratitude (00:07:46) Kim suggests starting messages about community involvement with expressions of gratitude.
                                        • Importance of "Why" (00:09:09) Discussion on the significance of explaining the reasons behind community involvement.
                                        • Examples of Community Involvement (00:09:15) Brian and Kim share experiences of their community service activities.
                                        • Promoting Community Work (00:11:25) Brian discusses the importance of promoting community service to demonstrate business values.
                                        • Messaging about Community Involvement (00:12:21) Kim provides examples of how they communicate their community involvement on social media.
                                        • Team Engagement in Community Work (00:14:20) Brian reflects on the team's connection with community members during service activities. 
                                        • Closing Sponsor Acknowledgment (00:15:14) Brian thanks RepairPal again for supporting the episode.
                                        • Community Engagement Strategies (00:15:26)   Discussion on how RepairPal helps auto shops gain customers through certification and fair pricing.
                                        • Customer Loyalty Apps (00:16:25)  Introduction of App Fueled, a customer loyalty app designed for auto service shops.
                                        • Highlighting Community Work (00:17:11)  Tips on emphasizing organizational missions instead of personal achievements in community involvement.
                                        • Authentic Community Involvement (00:17:54)   The importance of sharing community efforts without seeking personal recognition or return.
                                        • Sharing GoFundMe Campaigns (00:18:51)  Encouragement to promote charitable causes without boasting about personal donations.
                                        • Industry-Specific Support (00:19:16)  Discussion on giving back to the auto repair industry and local communities.
                                        • Respecting Privacy in Sharing (00:19:39)  The balance between sharing community involvement and respecting the privacy of those served.
                                        • Educating Marketing Teams (00:22:43)  The need to guide marketing teams on how to portray community involvement authentically.
                                        • Collaborating with Other Organizations (00:24:17)  Benefits of partnering with local businesses for community service efforts.
                                        • Celebrating Local Teams (00:25:38)  Highlighting local sports teams and community events to promote goodwill.
                                        • Telling the Story of Donations (00:27:40)  Importance of sharing the personal connection behind charitable contributions.
                                        • Personal Anecdotes from Mission Trips (00:28:28)  Sharing impactful stories from mission trips to illustrate the importance of community support.
                                        • Personal Anecdote on Community Support (00:29:29)  Kim shares a personal story about supporting organizations that assist her brother with disabilities.
                                        • Encouragement to Join Facebook Group (00:30:44)  Kim invites listeners to join their Facebook group for further engagement and community building.
                                        • Request for Podcast Reviews (00:31:03)  Brian asks listeners to leave reviews for the podcast, emphasizing the importance of feedback.
                                        • Closing Remarks and Sponsorship Acknowledgment (00:31:36)  Brian concludes the episode, thanking sponsors and encouraging listeners to tune in next week.

                                        Thanks to our Partners,

                                        RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                        App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                        Aftermarket Radio Network

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                        Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                        ]]>                                        da72c052-c00a-47bd-8161-84426962082aWed, 05 Mar 2025 00:15:00 -040031:57falsebonus                                        Artificial Intelligence Marketing: Watering Holes, Personas, and Automotive Branding [RR 1029]Artificial Intelligence Marketing: Watering Holes, Personas, and Automotive Branding [RR 1029]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network This episode covers the critical role and impact of AI on marketing, the importance of persona marketing, and effective branding strategies. Learn about "watering holes," referring to identifying where potential customers spend their time online and offline, and how to effectively use persona marketing to target specific demographics. Dan stresses the importance of branding and community involvement, asserting that successful shops prioritize building brand recognition and relationships within their local areas. He also warns about trusting AI implicitly, referencing instances of AI being inaccurate. Dan Vance, Shop Dog Marketing.com Show Notes
                                        • Watch Full Video Episode
                                        • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                        • Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
                                        • Introduction to the Episode (00:00:00)
                                        • AI in Marketing (00:01:02)
                                        • The Importance of Networking (00:02:02)
                                        • Consumer Behavior and Marketing (00:04:04)
                                        • Bullet Points vs. Detailed Content (00:05:54)
                                        • Creating Memorable Customer Experiences (00:06:32)
                                        • Identifying Customer "Watering Holes" (00:08:29)
                                        • Privacy Concerns in Marketing (00:09:41)
                                        • The Rise of Persona Marketing (00:10:55)
                                        • AI's Impact on Search Results (00:11:59)
                                        • The Role of AI in Marketing Strategies (00:13:08)
                                        • Caution with AI Information (00:14:12)
                                        • Human Element in Marketing (00:17:34)
                                        • Client Review Analysis (00:18:46)
                                        • Women’s Expectations in Service (00:21:20)
                                        • Impact of Professional Image (00:22:57)
                                        • Targeting Ideal Customers (00:25:12)
                                        • Purposeful Marketing Strategies (00:25:43)
                                        • The Need for Customer Understanding (00:26:26)
                                        • AI’s Role in Content Creation (00:28:07)
                                        • Changing Landscape of AI (00:28:29)
                                        • User Behavior and Decision Making (00:31:11)
                                        • Branding in the Automotive Industry (00:31:55)
                                        • Community Involvement for Branding (00:32:57)
                                        • Conclusion and Call to Action (00:34:38)

                                        Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                                                 Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network This episode covers the critical role and impact of AI on marketing, the importance of persona marketing, and effective branding strategies. Learn about "watering holes," referring to identifying where potential customers spend their time online and offline, and how to effectively use persona marketing to target specific demographics. Dan stresses the importance of branding and community involvement, asserting that successful shops prioritize building brand recognition and relationships within their local areas. He also warns about trusting AI implicitly, referencing instances of AI being inaccurate. Dan Vance, Shop Dog Marketing.com Show Notes
                                        • Watch Full Video Episode
                                        • TST Big Event, March 29th, 2025: https://www.tstseminars.org/
                                        • Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
                                        • Introduction to the Episode (00:00:00)
                                        • AI in Marketing (00:01:02)
                                        • The Importance of Networking (00:02:02)
                                        • Consumer Behavior and Marketing (00:04:04)
                                        • Bullet Points vs. Detailed Content (00:05:54)
                                        • Creating Memorable Customer Experiences (00:06:32)
                                        • Identifying Customer "Watering Holes" (00:08:29)
                                        • Privacy Concerns in Marketing (00:09:41)
                                        • The Rise of Persona Marketing (00:10:55)
                                        • AI's Impact on Search Results (00:11:59)
                                        • The Role of AI in Marketing Strategies (00:13:08)
                                        • Caution with AI Information (00:14:12)
                                        • Human Element in Marketing (00:17:34)
                                        • Client Review Analysis (00:18:46)
                                        • Women’s Expectations in Service (00:21:20)
                                        • Impact of Professional Image (00:22:57)
                                        • Targeting Ideal Customers (00:25:12)
                                        • Purposeful Marketing Strategies (00:25:43)
                                        • The Need for Customer Understanding (00:26:26)
                                        • AI’s Role in Content Creation (00:28:07)
                                        • Changing Landscape of AI (00:28:29)
                                        • User Behavior and Decision Making (00:31:11)
                                        • Branding in the Automotive Industry (00:31:55)
                                        • Community Involvement for Branding (00:32:57)
                                        • Conclusion and Call to Action (00:34:38)

                                        Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>a32e14eb-6da1-4d32-8537-6079b5d45e26Tue, 04 Mar 2025 00:15:00 -040036:15falsefull10291029                                        This Sucks! - And It Works! [E032] - Speak Up! Effective CommunicationThis Sucks! - And It Works! [E032] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                        In this episode, our host Craig O’Neill welcomes his friend and colleague, Brandon Crusha to discuss a simple but often uncomfortable topic among practitioners of change.

                                        The slogan:  “This Sucks - and it Works!”

                                        Craig was inspired to discuss this topic with Brandon after reading a post about slogans that don’t really work well - and the phrase above was suggested as an alternative to some others.

                                        This stood out, because Craig has literally stood in a room with Brandon as Brandon spoke nearly that exact phrase to a group of tire specialists.

                                        Brandon has a background in the automotive industry, in software, and rather significantly, the Marine Corp.  The latter component is a thing which makes Brandon uniquely effective when coaching and onboarding in his role at Autoflow, and in other endeavors Brandon is engaged in.

                                        Listeners will appreciate hearing Brandon's stories, hard earned wisdom and will find a pragmatic approach to learning that emphasises acknowledging that changes are tough, but embracing the suck is the way to get through.

                                        Additional insights:

                                        The three ways of learning according to Brandon’s instructor in the Marine Corp

                                        1.)  Pain

                                        2.)  Repetition

                                        3.)  The repetition of pain

                                        We appreciate Brandon's service and the sacrifices he’s made in service to our country. We know our listeners will too.

                                        Reach out with any questions to Speakup@craigoneill.net

                                        You can also thank Brandon directly here:  Brandon.Crusha@autoflow.com

                                        The Word of the Day: Arduous

                                        Adjective

                                        • involving or requiring strenuous effort; difficult and tiring
                                        • "an arduous journey"

                                        Watch Full Video Episode

                                        Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                        The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                        AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                        AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                        Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                        In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                        Contact Information


                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                        ]]>                                        Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                        In this episode, our host Craig O’Neill welcomes his friend and colleague, Brandon Crusha to discuss a simple but often uncomfortable topic among practitioners of change.

                                        The slogan:  “This Sucks - and it Works!”

                                        Craig was inspired to discuss this topic with Brandon after reading a post about slogans that don’t really work well - and the phrase above was suggested as an alternative to some others.

                                        This stood out, because Craig has literally stood in a room with Brandon as Brandon spoke nearly that exact phrase to a group of tire specialists.

                                        Brandon has a background in the automotive industry, in software, and rather significantly, the Marine Corp.  The latter component is a thing which makes Brandon uniquely effective when coaching and onboarding in his role at Autoflow, and in other endeavors Brandon is engaged in.

                                        Listeners will appreciate hearing Brandon's stories, hard earned wisdom and will find a pragmatic approach to learning that emphasises acknowledging that changes are tough, but embracing the suck is the way to get through.

                                        Additional insights:

                                        The three ways of learning according to Brandon’s instructor in the Marine Corp

                                        1.)  Pain

                                        2.)  Repetition

                                        3.)  The repetition of pain

                                        We appreciate Brandon's service and the sacrifices he’s made in service to our country. We know our listeners will too.

                                        Reach out with any questions to Speakup@craigoneill.net

                                        You can also thank Brandon directly here:  Brandon.Crusha@autoflow.com

                                        The Word of the Day: Arduous

                                        Adjective

                                        • involving or requiring strenuous effort; difficult and tiring
                                        • "an arduous journey"

                                        Watch Full Video Episode

                                        Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                        The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                        AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                        AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                        Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                        In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                        Contact Information


                                        The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                        Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                        Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                        Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                        The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                        The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                        ]]>                                        d06ce79b-0755-4083-ad90-4a2589fd70bfMon, 03 Mar 2025 00:15:00 -040026:31falsebonus                                        Thermal Management: The Future of Automotive Refrigerants and Technology [THA 422]Thermal Management: The Future of Automotive Refrigerants and Technology [THA 422]Thanks to our Partners, NAPA TRACS, and Today's Class

                                        Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, this episode dives into the evolving world of thermal management in vehicles. Our panel discusses the shift from traditional air conditioning to a more advanced approach, driven by the growing complexity of modern vehicles, especially EVs. They explore why maintaining optimal temperatures for batteries, electric motors, and other components is just as critical as passenger comfort. The conversation also covers alternative refrigerants, particularly blends, as a way to boost efficiency, reduce environmental impact, and adapt to changing battery technologies. With these advancements, the need for technician training and industry adaptation is greater than ever. Our experts emphasize the importance of collaboration across the industry to ensure a smooth transition and deliver effective solutions for both OEMs and aftermarket service providers.

                                        Adam Kimmel, Koura, adam.kimmel@orbia.com Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE. Chuck Abbott, Global Marketing Manager, Koura Show Notes
                                        • Watch Full Video Episode
                                        • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                        • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                        • Koura: https://www.kouraglobal.com/
                                        • Honeywell: https://www.honeywell.com/us/en
                                        • Introduction and Sponsors (00:00:00)
                                        • Evolution of Thermal Management (00:02:28)
                                        • Consultative Role of Shop Owners (00:02:10)
                                        • Rise of Thermal Management Specialists (00:03:08)
                                        • Importance of Battery Temperature Control (00:03:46)
                                        • Impact of Electric Compressors (00:05:45)
                                        • Training on Thermal Management (00:12:19)
                                        • Future of Refrigerants (00:09:52)
                                        • Concerns with Flammable Refrigerants (00:11:04)
                                        • Thermal Management in Electric Vehicles (00:14:04)
                                        • Training Demand for Electric Vehicle Systems (00:15:26)
                                        • Battery Chemistry and Future Developments (00:17:02)
                                        • Shifting Priorities in Funding (00:18:27)
                                        • Changing Thermal Management Needs (00:18:57)
                                        • Service Recommendations for Blends (00:19:18)
                                        • Collaboration in Industry (00:19:58)
                                        • New Components in AC Systems (00:20:50)
                                        • Complexity of Thermal Management Systems (00:22:15)
                                        • Career Opportunities in Automotive Technology (00:23:06)
                                        • Investing in New Refrigerant Machines (00:24:30)
                                        • Consumer Benefits of Blend Refrigerants (00:25:05)
                                        • Leakage Characteristics of Blends (00:26:14)
                                        • Future of Refrigerant Machines (00:27:35)
                                        • Importance of Thermal Management Knowledge (00:29:02)
                                        • Final Thoughts on Education and Collaboration (00:32:57)

                                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                        • Thanks to our Partners, NAPA TRACS, and Today's Class

                                          Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, this episode dives into the evolving world of thermal management in vehicles. Our panel discusses the shift from traditional air conditioning to a more advanced approach, driven by the growing complexity of modern vehicles, especially EVs. They explore why maintaining optimal temperatures for batteries, electric motors, and other components is just as critical as passenger comfort. The conversation also covers alternative refrigerants, particularly blends, as a way to boost efficiency, reduce environmental impact, and adapt to changing battery technologies. With these advancements, the need for technician training and industry adaptation is greater than ever. Our experts emphasize the importance of collaboration across the industry to ensure a smooth transition and deliver effective solutions for both OEMs and aftermarket service providers.

                                          Adam Kimmel,                                           Koura, adam.kimmel@orbia.com Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE. Chuck Abbott, Global Marketing Manager, Koura Show Notes
                                          • Watch Full Video Episode
                                          • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
                                          • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
                                          • Koura: https://www.kouraglobal.com/
                                          • Honeywell: https://www.honeywell.com/us/en
                                          • Introduction and Sponsors (00:00:00)
                                          • Evolution of Thermal Management (00:02:28)
                                          • Consultative Role of Shop Owners (00:02:10)
                                          • Rise of Thermal Management Specialists (00:03:08)
                                          • Importance of Battery Temperature Control (00:03:46)
                                          • Impact of Electric Compressors (00:05:45)
                                          • Training on Thermal Management (00:12:19)
                                          • Future of Refrigerants (00:09:52)
                                          • Concerns with Flammable Refrigerants (00:11:04)
                                          • Thermal Management in Electric Vehicles (00:14:04)
                                          • Training Demand for Electric Vehicle Systems (00:15:26)
                                          • Battery Chemistry and Future Developments (00:17:02)
                                          • Shifting Priorities in Funding (00:18:27)
                                          • Changing Thermal Management Needs (00:18:57)
                                          • Service Recommendations for Blends (00:19:18)
                                          • Collaboration in Industry (00:19:58)
                                          • New Components in AC Systems (00:20:50)
                                          • Complexity of Thermal Management Systems (00:22:15)
                                          • Career Opportunities in Automotive Technology (00:23:06)
                                          • Investing in New Refrigerant Machines (00:24:30)
                                          • Consumer Benefits of Blend Refrigerants (00:25:05)
                                          • Leakage Characteristics of Blends (00:26:14)
                                          • Future of Refrigerant Machines (00:27:35)
                                          • Importance of Thermal Management Knowledge (00:29:02)
                                          • Final Thoughts on Education and Collaboration (00:32:57)

                                          Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                          ]]>ff8c2e16-9c06-4504-aae2-ec093f193b4bFri, 28 Feb 2025 14:00:00 -040035:56falsefull422422Can I Afford to Close on Saturdays? [E159] - Business By The NumbersCan I Afford to Close on Saturdays? [E159] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                          Closing your shop on Saturdays might sound like a risky move, but could it actually improve your business? In this episode of Business by the Numbers, Hunt Demarest, CPA, explores the real financial and operational impact of shutting down on Saturdays. Is it worth it? What factors should you consider before making the switch? Whether you're thinking about a 5-day workweek, reducing hours, or making strategic changes to your shop’s schedule, this episode is packed with insights to help you make an informed decision.

                                          Key Topics Covered:

                                          ✅ Why auto repair shops are moving away from Saturday hours

                                          ✅ The financial impact of closing on Saturdays—and how to make up for lost sales

                                          ✅ How to determine if your shop can afford fewer workdays

                                          ✅ The role of employee preferences in business hours

                                          ✅ Attracting top talent by offering a 5-day workweek

                                          ✅ Strategies to transition customers from weekend scheduling

                                          ✅ Real-life case studies of shops that successfully cut their Saturday hours

                                          Thanks to our partners, NAPA TRACS and Promotive

                                          Thanks to our partner, NAPA TRACS

                                          Did you know that NAPA TRACS has onsite training plus six days a week support?

                                          It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                          Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                          Thanks to our partner, Promotive

                                          It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                          Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                          Visit us Online: www.paarmelis.com

                                          Email Hunt: podcast@paarmelis.com

                                          Text Paar Melis @ 301-307-5413

                                          Download a Copy of My Books Here:


                                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                          Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                          Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                          The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                          Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                          ]]>                                          Thanks to our partners, NAPA TRACS and Promotive

                                          Closing your shop on Saturdays might sound like a risky move, but could it actually improve your business? In this episode of Business by the Numbers, Hunt Demarest, CPA, explores the real financial and operational impact of shutting down on Saturdays. Is it worth it? What factors should you consider before making the switch? Whether you're thinking about a 5-day workweek, reducing hours, or making strategic changes to your shop’s schedule, this episode is packed with insights to help you make an informed decision.

                                          Key Topics Covered:

                                          ✅ Why auto repair shops are moving away from Saturday hours

                                          ✅ The financial impact of closing on Saturdays—and how to make up for lost sales

                                          ✅ How to determine if your shop can afford fewer workdays

                                          ✅ The role of employee preferences in business hours

                                          ✅ Attracting top talent by offering a 5-day workweek

                                          ✅ Strategies to transition customers from weekend scheduling

                                          ✅ Real-life case studies of shops that successfully cut their Saturday hours

                                          Thanks to our partners, NAPA TRACS and Promotive

                                          Thanks to our partner, NAPA TRACS

                                          Did you know that NAPA TRACS has onsite training plus six days a week support?

                                          It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                          Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                          Thanks to our partner, Promotive

                                          It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                          Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                          Visit us Online: www.paarmelis.com

                                          Email Hunt: podcast@paarmelis.com

                                          Text Paar Melis @ 301-307-5413

                                          Download a Copy of My Books Here:


                                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                          Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                          Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                          The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                          Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                          ]]>                                          d4de08f4-8d27-4ffb-9502-fd14f8fad409Thu, 27 Feb 2025 00:15:00 -040021:10falsebonus                                          Fuel Trims [E175] - Automotive Field TheoryFuel Trims [E175] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                          NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                          Contact Information


                                          Introduction:

                                          • Fuel trims are a common topic in professional forums, classes, and diagnostics, often leading to bold diagnostic decisions.
                                          • Matt shares his experience of quickly diagnosing vehicle issues using fuel trims, even before leaving the parking lot.

                                          Key Challenges in Discussing Fuel Trims:

                                          • The more you learn about fuel trims, the more nuanced and complex the topic becomes.
                                          • It’s difficult to generalize fuel trim behavior across all vehicles, as each system has unique characteristics.
                                          • Fuel trims are just one piece of data that must be factored into a broader diagnostic process.

                                          What Are Fuel Trims?

                                          • Definition: Fuel trims are adjustments made to the base fuel schedule by the engine control unit (ECU).
                                          • Matt credits Matt Ragsdale on iATN for one of the best explanations he’s seen.

                                          Two Primary Fuel Systems:

                                          1. Speed Density Systems:

                                          • Relies on the Manifold Absolute Pressure (MAP) sensor and engine RPM as primary inputs.
                                          • Engine control algorithms tend to be more complex.

                                          1. Mass Airflow (MAF) Systems:

                                          • Uses the Mass Airflow Sensor (MAF) and crank sensor (RPM) as primary inputs.
                                          • Simpler in design compared to speed density systems.
                                          • Modern systems often blend elements of both speed density and MAF systems.

                                          Closing Thoughts:

                                          • Matt emphasizes the importance of understanding the nuances of fuel trims and how they vary across different vehicle systems.
                                          • He plans to dive deeper into the topic in future episodes, providing more detailed insights and practical examples.

                                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                          The Aftermarket Radio Network

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                          ]]>                                          Thanks to our Partner, NAPA Autotech

                                          NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                          Contact Information


                                          Introduction:

                                          • Fuel trims are a common topic in professional forums, classes, and diagnostics, often leading to bold diagnostic decisions.
                                          • Matt shares his experience of quickly diagnosing vehicle issues using fuel trims, even before leaving the parking lot.

                                          Key Challenges in Discussing Fuel Trims:

                                          • The more you learn about fuel trims, the more nuanced and complex the topic becomes.
                                          • It’s difficult to generalize fuel trim behavior across all vehicles, as each system has unique characteristics.
                                          • Fuel trims are just one piece of data that must be factored into a broader diagnostic process.

                                          What Are Fuel Trims?

                                          • Definition: Fuel trims are adjustments made to the base fuel schedule by the engine control unit (ECU).
                                          • Matt credits Matt Ragsdale on iATN for one of the best explanations he’s seen.

                                          Two Primary Fuel Systems:

                                          1. Speed Density Systems:

                                          • Relies on the Manifold Absolute Pressure (MAP) sensor and engine RPM as primary inputs.
                                          • Engine control algorithms tend to be more complex.

                                          1. Mass Airflow (MAF) Systems:

                                          • Uses the Mass Airflow Sensor (MAF) and crank sensor (RPM) as primary inputs.
                                          • Simpler in design compared to speed density systems.
                                          • Modern systems often blend elements of both speed density and MAF systems.

                                          Closing Thoughts:

                                          • Matt emphasizes the importance of understanding the nuances of fuel trims and how they vary across different vehicle systems.
                                          • He plans to dive deeper into the topic in future episodes, providing more detailed insights and practical examples.

                                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                          The Aftermarket Radio Network

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                          ]]>                                          377302eb-5c5a-4cea-9987-edc248c8ba08Wed, 26 Feb 2025 00:15:00 -040034:12falsebonus                                          Managing Time & Tasks When You're Overwhelmed [E141] - The Auto Repair Marketing PodcastManaging Time & Tasks When You're Overwhelmed [E141] - The Auto Repair Marketing PodcastSometimes life just doesn’t slow down, does it? Between running a business, managing a team, and balancing everything else, it’s easy to feel like you’re drowning in tasks. If that sounds familiar, you’re not alone.

                                          Hi, I’m Kim Walker, and today I’m sharing my personal journey through a season of overwhelm—and how I’m finding my way back to productivity and peace. This episode isn’t just about getting things done—it’s about giving yourself the grace to start where you are and take small, meaningful steps forward.

                                          So, take a deep breath, grab a notebook, and let’s get organized—because even in the chaos, we’ve got this

                                          Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at RepairPal.com/shops.

                                          Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com 

                                          Lagniappe (Books, Links, Other Podcasts, etc)

                                          Stephen Covey's Time Managment Matrix 

                                          Remarkable Tablet 

                                          Time Blocking

                                          Show Notes with Timestamps

                                          • Introduction to the Episode (00:00:10)  Speaker introduces herself and the topic of managing time and tasks when feeling overwhelmed.
                                          • Personal Challenges (00:01:24)  Speaker shares her personal story of recovery from back surgery and her mother's declining health.
                                          • The Impact of Loss (00:03:49)  Reflects on the challenges of returning to work after her mother's passing and managing a heavy workload.
                                          • Overcoming Overwhelm (00:06:02)  Discusses feeling lost and overwhelmed upon returning to work and how to tackle a massive to-do list.
                                          • Time Management Strategies (00:10:22)  Introduces Stephen Covey's time management matrix and how to prioritize tasks effectively.
                                          • Massive Brain Dump (00:08:02)  Explains the process of conducting a brain dump to organize thoughts and tasks without order.
                                          • Prioritizing Tasks (00:11:20)  Describes how to categorize tasks by urgency and importance using color coding.
                                          • Using Google Calendar (00:12:20)  Details how to integrate tasks into Google Calendar and set reminders for better organization.
                                          • Self-Care and Breaks (00:12:28)  Emphasizes the importance of taking breaks and practicing self-care during overwhelming times.
                                          • Time Blocking (00:14:40)  Introduces the concept of time blocking for focused work sessions and minimizing distractions.
                                          • Brain Dump and Prioritization (00:15:49)  Speaker discusses her routine of brain dumping and prioritizing tasks weekly to manage overwhelm.
                                          • Community Engagement (00:16:56)  Speaker  invites listeners to share their experiences and connect through the Auto Repair Marketing Mastermind Facebook group.
                                          • Resources for Time Management (00:17:55)  Speaker mentions links in the show notes to assist listeners in managing time and tasks effectively.
                                          • Podcast Recommendations (00:18:27)  Speaker wraps up by encouraging listeners to explore other shows on the Aftermarket Radio Network.

                                          How To Get In Touch

                                          Group - Auto Repair Marketing Mastermind

                                          Website - shopmarketingpros.com 

                                          Facebook - facebook.com/shopmarketingpros 

                                          Get the Book - shopmarketingpros.com/book

                                          Instagram - @shopmarketingpros 

                                          Questions/Ideas - podcast@shopmarketingpros.com 

                                          Aftermarket Radio Network

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                          ]]>                                          Sometimes life just doesn’t slow down, does it? Between running a business, managing a team, and balancing everything else, it’s easy to feel like you’re drowning in tasks. If that sounds familiar, you’re not alone.

                                          Hi, I’m Kim Walker, and today I’m sharing my personal journey through a season of overwhelm—and how I’m finding my way back to productivity and peace. This episode isn’t just about getting things done—it’s about giving yourself the grace to start where you are and take small, meaningful steps forward.

                                          So, take a deep breath, grab a notebook, and let’s get organized—because even in the chaos, we’ve got this

                                          Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at RepairPal.com/shops.

                                          Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com 

                                          Lagniappe (Books, Links, Other Podcasts, etc)

                                          Stephen Covey's Time Managment Matrix 

                                          Remarkable Tablet 

                                          Time Blocking

                                          Show Notes with Timestamps

                                          • Introduction to the Episode (00:00:10)  Speaker introduces herself and the topic of managing time and tasks when feeling overwhelmed.
                                          • Personal Challenges (00:01:24)  Speaker shares her personal story of recovery from back surgery and her mother's declining health.
                                          • The Impact of Loss (00:03:49)  Reflects on the challenges of returning to work after her mother's passing and managing a heavy workload.
                                          • Overcoming Overwhelm (00:06:02)  Discusses feeling lost and overwhelmed upon returning to work and how to tackle a massive to-do list.
                                          • Time Management Strategies (00:10:22)  Introduces Stephen Covey's time management matrix and how to prioritize tasks effectively.
                                          • Massive Brain Dump (00:08:02)  Explains the process of conducting a brain dump to organize thoughts and tasks without order.
                                          • Prioritizing Tasks (00:11:20)  Describes how to categorize tasks by urgency and importance using color coding.
                                          • Using Google Calendar (00:12:20)  Details how to integrate tasks into Google Calendar and set reminders for better organization.
                                          • Self-Care and Breaks (00:12:28)  Emphasizes the importance of taking breaks and practicing self-care during overwhelming times.
                                          • Time Blocking (00:14:40)  Introduces the concept of time blocking for focused work sessions and minimizing distractions.
                                          • Brain Dump and Prioritization (00:15:49)  Speaker discusses her routine of brain dumping and prioritizing tasks weekly to manage overwhelm.
                                          • Community Engagement (00:16:56)  Speaker  invites listeners to share their experiences and connect through the Auto Repair Marketing Mastermind Facebook group.
                                          • Resources for Time Management (00:17:55)  Speaker mentions links in the show notes to assist listeners in managing time and tasks effectively.
                                          • Podcast Recommendations (00:18:27)  Speaker wraps up by encouraging listeners to explore other shows on the Aftermarket Radio Network.

                                          How To Get In Touch

                                          Group - Auto Repair Marketing Mastermind

                                          Website - shopmarketingpros.com 

                                          Facebook - facebook.com/shopmarketingpros 

                                          Get the Book - shopmarketingpros.com/book

                                          Instagram - @shopmarketingpros 

                                          Questions/Ideas - podcast@shopmarketingpros.com 

                                          Aftermarket Radio Network

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                          Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                          ]]>                                          e1bce966-16be-46ae-9cb2-d3bd3f2e2a37Wed, 26 Feb 2025 00:15:00 -040018:48falsebonus                                          20 Questions in 30 Minutes with Donny Seyfer: NASTF, Innovation, and Leadership [RR 1028]20 Questions in 30 Minutes with Donny Seyfer: NASTF, Innovation, and Leadership [RR 1028]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, discover the importance of NASTF in bridging the gap between OEs and independents. Donny Seyfer also shares insights on empowering teams, today's technology impact, and the importance of mentorship. Donny Seyfer, NASTF, Listen to Donny’s previous episodes HERE. Show Notes
                                          Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                          Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, discover the importance of NASTF in bridging the gap between OEs and independents. Donny Seyfer also shares insights on empowering teams, today's technology impact, and the importance of mentorship. Donny Seyfer, NASTF, Listen to Donny’s previous episodes HERE. Show Notes
                                          Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                          fba99ec1-57ce-4974-a51f-7740c76de431Tue, 25 Feb 2025 00:15:00 -040039:15falsefull10281028                                          Rev Up Your Customer Service: Merging Tech and Personal Touches for Success [E203] - Chris Cotton Weekly BlitzRev Up Your Customer Service: Merging Tech and Personal Touches for Success [E203] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                          Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                          Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                          If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                          They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                          In this episode of "The Weekly Blitz," host Coach Chris Cotton delves into the critical topic of enhancing customer experience within the auto repair industry by effectively merging cutting-edge technology with personalized service touches. Drawing from his own life, Chris shares vivid personal anecdotes that illustrate the profound impact of customer service on brand perception and loyalty.

                                          He begins by recounting his contrasting experiences with two tech giants, Apple and Lenovo. Through these stories, Chris highlights how Apple's commitment to seamless, customer-centric service left a lasting positive impression, whereas Lenovo's lackluster support fell short of expectations. These anecdotes serve as powerful examples of how excellent customer service can significantly influence customer satisfaction and brand loyalty.

                                          Chris also shares his positive interactions with Starlink, the satellite internet service provider. He emphasizes how Starlink's proactive communication and dedication to resolving issues made him feel valued as a customer. This experience underscores the importance of making customers feel appreciated and respected, which can transform a one-time transaction into a long-term relationship.

                                          Introducing the concept of "relationship coins," Chris encourages auto repair shops to view customer interactions as opportunities to invest in building strong, lasting relationships. He explains that each positive interaction adds to a metaphorical bank of goodwill, which can pay dividends in terms of customer loyalty and repeat business.

                                          Sponsored by Shop Marketing Pros, the episode underscores the necessity of providing exceptional service to foster customer loyalty and drive business growth. Chris argues that in an industry where trust and reliability are paramount, auto repair shops must prioritize customer experience by integrating technology that enhances service efficiency while maintaining the personal touch that makes customers feel valued and understood.

                                          Throughout the episode, Chris Cotton passionately advocates for a balanced approach that leverages technology to streamline operations and improve service delivery, while also emphasizing the irreplaceable value of human connection in creating memorable customer experiences. By doing so, auto repair shops can not only meet but exceed customer expectations, ultimately leading to sustained business success.

                                          Introduction to Supercharging (00:00:09)

                                          • Coach Chris Cotton introduces the podcast and its focus on enhancing auto repair business through innovative insights.

                                          Guest Introduction and Technology Discussion (00:01:12)

                                          • Chris introduces Craig O'Neill and discusses the impact of technology on customer experience in the auto repair industry.

                                          Personal Customer Experience Anecdote (00:02:21)

                                          • Chris shares a personal story about his customer experience with laptop purchases and the importance of customer service.

                                          Switching to Apple Products (00:05:49)

                                          • After poor service from Lenovo, Chris decides to purchase a MacBook, highlighting the positive experience he had.

                                          Apple's Exceptional Customer Service (00:08:00)

                                          • Chris details his satisfaction with Apple's customer service, leading to his continued investment in their products.

                                          Starlink Customer Experience (00:09:14)

                                          • Chris recounts his positive interaction with Starlink customer service while setting up internet for travel.

                                          Importance of Merging Technology and Personal Touch (00:12:15)

                                          • Chris emphasizes the need for auto repair shops to blend technology with personal service to enhance customer experiences.

                                          Connect with Chris:

                                          chris@autofixsos.com

                                          Phone: 940.400.1008

                                          www.autoshopcoaching.com

                                          Facebook: https://www.facebook.com/

                                          AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                          #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                          Connect with Chris:

                                          chris@autofixsos.com

                                          Phone: 940.400.1008

                                          www.autoshopcoaching.com

                                          Facebook: https://www.facebook.com/

                                          AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                          #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                          ]]>                                          The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                          Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                          Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                          If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                          They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                          In this episode of "The Weekly Blitz," host Coach Chris Cotton delves into the critical topic of enhancing customer experience within the auto repair industry by effectively merging cutting-edge technology with personalized service touches. Drawing from his own life, Chris shares vivid personal anecdotes that illustrate the profound impact of customer service on brand perception and loyalty.

                                          He begins by recounting his contrasting experiences with two tech giants, Apple and Lenovo. Through these stories, Chris highlights how Apple's commitment to seamless, customer-centric service left a lasting positive impression, whereas Lenovo's lackluster support fell short of expectations. These anecdotes serve as powerful examples of how excellent customer service can significantly influence customer satisfaction and brand loyalty.

                                          Chris also shares his positive interactions with Starlink, the satellite internet service provider. He emphasizes how Starlink's proactive communication and dedication to resolving issues made him feel valued as a customer. This experience underscores the importance of making customers feel appreciated and respected, which can transform a one-time transaction into a long-term relationship.

                                          Introducing the concept of "relationship coins," Chris encourages auto repair shops to view customer interactions as opportunities to invest in building strong, lasting relationships. He explains that each positive interaction adds to a metaphorical bank of goodwill, which can pay dividends in terms of customer loyalty and repeat business.

                                          Sponsored by Shop Marketing Pros, the episode underscores the necessity of providing exceptional service to foster customer loyalty and drive business growth. Chris argues that in an industry where trust and reliability are paramount, auto repair shops must prioritize customer experience by integrating technology that enhances service efficiency while maintaining the personal touch that makes customers feel valued and understood.

                                          Throughout the episode, Chris Cotton passionately advocates for a balanced approach that leverages technology to streamline operations and improve service delivery, while also emphasizing the irreplaceable value of human connection in creating memorable customer experiences. By doing so, auto repair shops can not only meet but exceed customer expectations, ultimately leading to sustained business success.

                                          Introduction to Supercharging (00:00:09)

                                          • Coach Chris Cotton introduces the podcast and its focus on enhancing auto repair business through innovative insights.

                                          Guest Introduction and Technology Discussion (00:01:12)

                                          • Chris introduces Craig O'Neill and discusses the impact of technology on customer experience in the auto repair industry.

                                          Personal Customer Experience Anecdote (00:02:21)

                                          • Chris shares a personal story about his customer experience with laptop purchases and the importance of customer service.

                                          Switching to Apple Products (00:05:49)

                                          • After poor service from Lenovo, Chris decides to purchase a MacBook, highlighting the positive experience he had.

                                          Apple's Exceptional Customer Service (00:08:00)

                                          • Chris details his satisfaction with Apple's customer service, leading to his continued investment in their products.

                                          Starlink Customer Experience (00:09:14)

                                          • Chris recounts his positive interaction with Starlink customer service while setting up internet for travel.

                                          Importance of Merging Technology and Personal Touch (00:12:15)

                                          • Chris emphasizes the need for auto repair shops to blend technology with personal service to enhance customer experiences.

                                          Connect with Chris:

                                          chris@autofixsos.com

                                          Phone: 940.400.1008

                                          www.autoshopcoaching.com

                                          Facebook: https://www.facebook.com/

                                          AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                          #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                          Connect with Chris:

                                          chris@autofixsos.com

                                          Phone: 940.400.1008

                                          www.autoshopcoaching.com

                                          Facebook: https://www.facebook.com/

                                          AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                          #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                          ]]>                                          e31f3e53-13f3-4309-904e-7ea15c300857Mon, 24 Feb 2025 00:15:00 -040011:35falsebonus                                          A.P.A.C. Effective Communication and Problem Solving- Do It! [E031] - Speak Up! Effective CommunicationA.P.A.C. Effective Communication and Problem Solving- Do It! [E031] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                          Early 2018 our host, Craig O’Neill attended multi-day training session by Dennis McCarron

                                          In this episode - Craig invites Dennis to highlight one of his favorite takeaways from that training.

                                          Of course - the takeaway is an acronym…

                                          A.P.A.C.

                                          Acknowledge

                                          Probe

                                          Answer

                                          Confirm

                                          APAC is a pragmatic model for solving problems that can be applied in nearly every walk of life.

                                          From taking an upset client and solving their problem - to taking a routine interaction and arriving at the right conclusions, Dennis explains how APAC is what happens, eventually, no matter what… it is just the most efficient way to accomplish what needs to happen anyway!

                                          You’ll want to carve out the time to hear Dennis and Craig go deeper into human behavior models and tackles topics such as trust, and engagement and understanding how we are always assessing the people we are serving how they are engaging their environments.

                                          Listeners will find that APAC is a pragmatic approach to communication in the shop and all walks of life…

                                          And you’ll find that our Word of the Day today also happens to be “Pragmatic”

                                          prag·mat·ic-/praɡˈmadik/adjective

                                          Dealing with things sensibly and realistically in a way that is based on practical rather than theoretical considerations.


                                          Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                          The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                          AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                          AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                          Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                          In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                          Contact Information


                                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                          ]]>                                          Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                                          Early 2018 our host, Craig O’Neill attended multi-day training session by Dennis McCarron

                                          In this episode - Craig invites Dennis to highlight one of his favorite takeaways from that training.

                                          Of course - the takeaway is an acronym…

                                          A.P.A.C.

                                          Acknowledge

                                          Probe

                                          Answer

                                          Confirm

                                          APAC is a pragmatic model for solving problems that can be applied in nearly every walk of life.

                                          From taking an upset client and solving their problem - to taking a routine interaction and arriving at the right conclusions, Dennis explains how APAC is what happens, eventually, no matter what… it is just the most efficient way to accomplish what needs to happen anyway!

                                          You’ll want to carve out the time to hear Dennis and Craig go deeper into human behavior models and tackles topics such as trust, and engagement and understanding how we are always assessing the people we are serving how they are engaging their environments.

                                          Listeners will find that APAC is a pragmatic approach to communication in the shop and all walks of life…

                                          And you’ll find that our Word of the Day today also happens to be “Pragmatic”

                                          prag·mat·ic-/praɡˈmadik/adjective

                                          Dealing with things sensibly and realistically in a way that is based on practical rather than theoretical considerations.


                                          Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                          The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                          AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                          AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                          Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                          In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                          Contact Information


                                          The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                          Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                          Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                          Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                          The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                          The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                          ]]>                                          0b7ea2ee-1b3a-4777-8250-d66c283fa0e7Mon, 24 Feb 2025 00:15:00 -040001:00:41falsebonus                                          Family Business Succession: A Generational Perspective [THA 421]Family Business Succession: A Generational Perspective [THA 421]Thanks to our Partners, NAPA TRACS, and Today's Class Explore the complexities of family succession in automotive businesses, featuring insights from a psychologist, a shop owner, and her father, who transitioned the business to her. The discussion covers topics such as defining roles, seeking professional guidance, addressing financial considerations, establishing boundaries, and the importance of a trusted, non-family advisor during the succession process. The conversation highlights the need for business owners to relinquish control, embrace change, and recognize the value of diverse perspectives in leadership. Jessica Carrino, Sparks Tire & Auto, St. Charles, MO. Jessica’s previous episodes HERE Ron Tinner, COO, Repair Shop of Tomorrow Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE Show Notes
                                          • Watch Full Video Episode
                                          • Introduction to Family Succession (00:00:00)
                                          • Importance of Defined Roles (00:02:22)
                                          • Dr. Weiman's Insights on Family Businesses (00:03:15)
                                          • Clarity in Decision-Making (00:06:02)
                                          • Ron Tinner's Transition Story (00:07:29)
                                          • Jessica's Initial Involvement (00:09:00)
                                          • Coaching Dynamics (00:10:21)
                                          • Jessica's Greatest Challenge (00:11:07)
                                          • Motivating Gen Z Technicians (00:12:38)
                                          • Finding Young Technicians (00:15:59)
                                          • Challenges of Inheriting Staff (00:16:56)
                                          • Boundaries in Family Business (00:17:53)
                                          • Succession Planning Insights (00:20:01)
                                          • Role of Non-Family Advisors (00:21:08)
                                          • Identifying Successors (00:22:06)
                                          • Family Dynamics and Relief (00:24:06)
                                          • Financial Considerations in Succession (00:25:11)
                                          • Understanding Roles in Succession (00:25:26)
                                          • The Challenge of Letting Go (00:28:49)
                                          • Work-Life Balance for Owners (00:29:09)
                                          • Support and Learning from Failure (00:30:23)
                                          • Alignment of Values (00:31:24)
                                          • Understanding Communication Styles (00:33:14)
                                          • Transitioning Authority (00:35:30)
                                          • Succession Planning Insights (00:35:58)
                                          • Future Considerations (00:36:59)
                                          • Annual Succession Review (00:37:38)

                                          Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                          • Thanks to our Partners, NAPA TRACS, and Today's Class Explore the complexities of family succession in automotive businesses, featuring insights from a psychologist, a shop owner, and her father, who transitioned the business to her. The discussion covers topics such as defining roles, seeking professional guidance, addressing financial considerations, establishing boundaries, and the importance of a trusted, non-family advisor during the succession process. The conversation highlights the need for business owners to relinquish control, embrace change, and recognize the value of diverse perspectives in leadership. Jessica Carrino, Sparks Tire & Auto, St. Charles, MO. Jessica’s previous episodes HERE Ron Tinner, COO, Repair Shop of Tomorrow Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE Show Notes
                                            • Watch Full Video Episode
                                            • Introduction to Family Succession (00:00:00)
                                            • Importance of Defined Roles (00:02:22)
                                            • Dr. Weiman's Insights on Family Businesses (00:03:15)
                                            • Clarity in Decision-Making (00:06:02)
                                            • Ron Tinner's Transition Story (00:07:29)
                                            • Jessica's Initial Involvement (00:09:00)
                                            • Coaching Dynamics (00:10:21)
                                            • Jessica's Greatest Challenge (00:11:07)
                                            • Motivating Gen Z Technicians (00:12:38)
                                            • Finding Young Technicians (00:15:59)
                                            • Challenges of Inheriting Staff (00:16:56)
                                            • Boundaries in Family Business (00:17:53)
                                            • Succession Planning Insights (00:20:01)
                                            • Role of Non-Family Advisors (00:21:08)
                                            • Identifying Successors (00:22:06)
                                            • Family Dynamics and Relief (00:24:06)
                                            • Financial Considerations in Succession (00:25:11)
                                            • Understanding Roles in Succession (00:25:26)
                                            • The Challenge of Letting Go (00:28:49)
                                            • Work-Life Balance for Owners (00:29:09)
                                            • Support and Learning from Failure (00:30:23)
                                            • Alignment of Values (00:31:24)
                                            • Understanding Communication Styles (00:33:14)
                                            • Transitioning Authority (00:35:30)
                                            • Succession Planning Insights (00:35:58)
                                            • Future Considerations (00:36:59)
                                            • Annual Succession Review (00:37:38)

                                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                            ]]>26dad285-e434-4142-9494-3574447efbc2Fri, 21 Feb 2025 00:15:00 -040039:24falsefull421421Is My Shop Management Lying to Me? Fixing Tech Costs [E158] - Business By The NumbersIs My Shop Management Lying to Me? Fixing Tech Costs [E158] - Business By The NumbersHunt examines technician cost management within automotive repair shops shop management systems. He explores the issue of inaccurately reported labor costs, which frequently misrepresent the true financial health of the business.

                                            Hunt discusses the underlying reasons for this discrepancy, and how they calculate technician compensation. The episode talks to various methodologies that can be employed to rectify these inaccuracies, ensuring that shop owners possess a more precise understanding of their financial obligations.

                                            The objective of this episode is to empower our listener with actionable insights that can lead to improved profitability and operational efficiency in their businesses.

                                            Takeaways:

                                            • The podcast discusses the critical issue of accurately recording technician costs in shop management systems, which is often miscalculated, leading to significant profit discrepancies.
                                            • The episode emphasizes the importance of revising technician cost methods to reflect true expenses, thereby enhancing financial transparency and operational efficiency.
                                            • Listeners are urged to assess their current payroll structures and make necessary adjustments to ensure more precise financial forecasting.
                                            • Understanding the relationship between productivity and payroll costs is vital for maintaining profitability, with practical strategies provided to achieve this.

                                            Thanks to our partners, NAPA TRACS and Promotive

                                            Thanks to our partner, NAPA TRACS

                                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                            Thanks to our partner, Promotive

                                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                            Visit us Online: www.paarmelis.com

                                            Email Hunt: podcast@paarmelis.com

                                            Text Paar Melis @ 301-307-5413

                                            Download a Copy of My Books Here:


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                            ]]>                                            Hunt examines technician cost management within automotive repair shops shop management systems. He explores the issue of inaccurately reported labor costs, which frequently misrepresent the true financial health of the business.

                                            Hunt discusses the underlying reasons for this discrepancy, and how they calculate technician compensation. The episode talks to various methodologies that can be employed to rectify these inaccuracies, ensuring that shop owners possess a more precise understanding of their financial obligations.

                                            The objective of this episode is to empower our listener with actionable insights that can lead to improved profitability and operational efficiency in their businesses.

                                            Takeaways:

                                            • The podcast discusses the critical issue of accurately recording technician costs in shop management systems, which is often miscalculated, leading to significant profit discrepancies.
                                            • The episode emphasizes the importance of revising technician cost methods to reflect true expenses, thereby enhancing financial transparency and operational efficiency.
                                            • Listeners are urged to assess their current payroll structures and make necessary adjustments to ensure more precise financial forecasting.
                                            • Understanding the relationship between productivity and payroll costs is vital for maintaining profitability, with practical strategies provided to achieve this.

                                            Thanks to our partners, NAPA TRACS and Promotive

                                            Thanks to our partner, NAPA TRACS

                                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                            Thanks to our partner, Promotive

                                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                            Visit us Online: www.paarmelis.com

                                            Email Hunt: podcast@paarmelis.com

                                            Text Paar Melis @ 301-307-5413

                                            Download a Copy of My Books Here:


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                            ]]>                                            cea064b8-590b-43db-9e7a-e4a04532199dThu, 20 Feb 2025 00:15:00 -040026:14falsebonus                                            A Billion Monkeys vs Goals [E174] - Automotive Field TheoryA Billion Monkeys vs Goals [E174] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                            Contact Information



                                            Key Topics Discussed:

                                            The Infinite Monkey Theorem:

                                            • Matt uses the analogy of infinite monkeys typing on typewriters to explain the importance of clear communication and direction in achieving goals.
                                            • Just as monkeys randomly typing will eventually produce meaningful work, employees without clear guidance will struggle to achieve desired outcomes.

                                            Leadership and Communication in the Workplace:

                                            • Leaders (owners, managers) must set clear goals, expectations, and provide a path to achieve them.
                                            • Vague goals like "make more money" or "break records" without a clear plan lead to confusion and inefficiency.
                                            • Employees need tools, resources, and direction to succeed, rather than being left to "bang away on typewriters" hoping to get it right.

                                            The Role of Communication in Relationships:

                                            • Clear communication is essential not just in the workplace but in all relationships.
                                            • Without expressing needs, goals, and expectations, misunderstandings and inefficiencies arise.
                                            • Direct communication, though uncomfortable at first, improves over time and leads to better outcomes.

                                            Translating These Ideas to Auto Repair:

                                            • In the repair shop, having a clear diagnostic and repair process is crucial.
                                            • Veteran technicians often take their knowledge for granted, making it challenging to mentor newcomers.
                                            • Providing resources (e.g., links to training, manufacturer guidelines) helps less experienced technicians build foundational knowledge.

                                            The Importance of Following Procedures:

                                            • Referencing Technical Service Manuals (TSM) or Factory Manuals (TFM) is critical for both learning and legal protection.
                                            • Following established procedures ensures consistency and provides a fallback in case of disputes or litigation.

                                            Key Takeaways:

                                            • Clear Communication is Key: Whether in leadership, relationships, or auto repair, expressing goals and expectations clearly is essential for success.
                                            • Provide Direction and Resources: Employees and technicians need more than vague goals—they need tools, training, and a clear path to follow.
                                            • Follow Established Procedures: Using manufacturer guidelines (TFM) ensures quality repairs and protects against legal issues.
                                            • Encourage Curiosity and Learning: Sharing resources and fostering curiosity helps technicians grow and improve their skills.

                                            Memorable Quotes:

                                            • "If you don't set goals and expectations, you're essentially handing your employees typewriters and asking them to just start banging away on the keys, hoping they get your idea right."
                                            • "The moral of this episode is: Don't expect miracles without clear communication and direction."
                                            • "Direct communication, though uncomfortable at first, gets easier over time and leads to better outcomes."

                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                            Links referenced in this episode:


                                            ]]>                                            Thanks to our Partner, NAPA Autotech

                                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                            Contact Information



                                            Key Topics Discussed:

                                            The Infinite Monkey Theorem:

                                            • Matt uses the analogy of infinite monkeys typing on typewriters to explain the importance of clear communication and direction in achieving goals.
                                            • Just as monkeys randomly typing will eventually produce meaningful work, employees without clear guidance will struggle to achieve desired outcomes.

                                            Leadership and Communication in the Workplace:

                                            • Leaders (owners, managers) must set clear goals, expectations, and provide a path to achieve them.
                                            • Vague goals like "make more money" or "break records" without a clear plan lead to confusion and inefficiency.
                                            • Employees need tools, resources, and direction to succeed, rather than being left to "bang away on typewriters" hoping to get it right.

                                            The Role of Communication in Relationships:

                                            • Clear communication is essential not just in the workplace but in all relationships.
                                            • Without expressing needs, goals, and expectations, misunderstandings and inefficiencies arise.
                                            • Direct communication, though uncomfortable at first, improves over time and leads to better outcomes.

                                            Translating These Ideas to Auto Repair:

                                            • In the repair shop, having a clear diagnostic and repair process is crucial.
                                            • Veteran technicians often take their knowledge for granted, making it challenging to mentor newcomers.
                                            • Providing resources (e.g., links to training, manufacturer guidelines) helps less experienced technicians build foundational knowledge.

                                            The Importance of Following Procedures:

                                            • Referencing Technical Service Manuals (TSM) or Factory Manuals (TFM) is critical for both learning and legal protection.
                                            • Following established procedures ensures consistency and provides a fallback in case of disputes or litigation.

                                            Key Takeaways:

                                            • Clear Communication is Key: Whether in leadership, relationships, or auto repair, expressing goals and expectations clearly is essential for success.
                                            • Provide Direction and Resources: Employees and technicians need more than vague goals—they need tools, training, and a clear path to follow.
                                            • Follow Established Procedures: Using manufacturer guidelines (TFM) ensures quality repairs and protects against legal issues.
                                            • Encourage Curiosity and Learning: Sharing resources and fostering curiosity helps technicians grow and improve their skills.

                                            Memorable Quotes:

                                            • "If you don't set goals and expectations, you're essentially handing your employees typewriters and asking them to just start banging away on the keys, hoping they get your idea right."
                                            • "The moral of this episode is: Don't expect miracles without clear communication and direction."
                                            • "Direct communication, though uncomfortable at first, gets easier over time and leads to better outcomes."

                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                            Links referenced in this episode:


                                            ]]>                                            e84b22cd-7de2-464a-ae58-2a12d34543d9Wed, 19 Feb 2025 00:15:00 -040019:13falsebonus                                            Your Body Is Your Business Card [E140] - The Auto Repair Marketing PodcastYour Body Is Your Business Card [E140] - The Auto Repair Marketing PodcastJoin host Brian Walker as he welcomes Mauro Stara to explore the transformative connection between your health and business success. In this episode, Mauro shares his expertise on why your body is your ultimate business card and how optimizing your well-being can take your professional performance to the next level.

                                            Discover actionable strategies like improving sleep quality, managing stress, and fine-tuning your diet for better energy and focus. Plus, learn how personalized blood work and hormone optimization can help you achieve sustainable results.

                                            Don’t miss this insightful conversation packed with practical tips to help you elevate your health and your business. Tune in now!

                                            Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                            RepairPal.com/shops.

                                            Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com 

                                            How To Get In Touch With the Guest

                                            https://www.instagram.com/maurostaraofficial/ - Instagram

                                            https://www.facebook.com/mauro.stara.944/ - Facebook

                                            https://www.linkedin.com/in/mauro-stara-4b4295217/ - Mauro Stara 

                                            https://6packceo.com/start - Six Pack CEO

                                            Show Notes with Timestamps

                                            • Introduction to the Episode (00:00:01)  Brian Walker introduces the podcast and guest Mauro Stara, discussing the episode's theme.
                                            • Body as a Business Card (00:01:08) Mauro shares insights on how physical appearance impacts business perceptions and relationships.
                                            • Judgment by Appearance (00:02:10)  Discussion on the subconscious judgments people make based on appearance in business settings.
                                            • Health vs. Wealth (00:04:13)  Mauro emphasizes the importance of prioritizing health alongside pursuing wealth for long-term success.
                                            • First Impressions Matter (00:05:08)  Mauro explains how health influences trust and credibility in business interactions.
                                            • Changing Perceptions of Successful Individuals (00:06:45)  Brian and Mauro discuss how successful figures are increasingly prioritizing their health and fitness.
                                            • Metabolic Panels Importance (00:09:37)  Mauro explains why he starts with metabolic panels for clients to assess health effectively.
                                            • Transformation Through Blood Work (00:12:29)  Mauro shares his experience of using blood work to optimize client health and weight loss results.
                                            • Introduction to RepairPal (00:15:34)  Discussion on how RepairPal helps auto repair shops gain customer trust and grow their business.
                                            • App Fueled Overview (00:16:40)  Introduction to App Fueled, a customer loyalty app for auto service shops to enhance customer retention.
                                            • Blood Work and Hormone Optimization (00:17:48)  Mauro discusses the importance of hormone optimization through blood work and the pitfalls of standard health ranges.
                                            • Changing Testosterone Ranges (00:19:09)  Comparison of historical and current testosterone levels, highlighting the impact of societal health trends.
                                            • The Importance of Feeling Good (00:21:01)  Emphasis on personal health and how it affects business performance, beyond just numerical test results.
                                            • Five Pillars for Testosterone Optimization (00:23:45)  Discussion of five key areas to address for naturally increasing testosterone levels.
                                            • Sleep's Critical Role (00:25:01)  Importance of quality sleep in maintaining healthy testosterone levels and overall well-being.
                                            • Diet and Mineral Deficiencies (00:26:04)  Focus on diet quality and addressing mineral deficiencies as crucial for testosterone production.
                                            • Body Fat and Hormonal Balance (00:26:18)  Explaining how excess body fat affects hormones and overall mental health.
                                            • Chronic Stress and Hormonal Prioritization (00:27:18)  Impact of chronic stress on hormone levels and the body's reproductive priorities.
                                            • Environmental Factors (00:28:32)  Discussion on how environmental factors can subtly influence hormone health.
                                            • Business Lifestyle and Sleep (00:28:39)  Reflection on the business owner's lifestyle and its negative impact on sleep and health.
                                            • Effective Workout Strategies (00:29:25)  Mauro advocates for a manageable workout routine of three times a week for optimal health.
                                            • The Importance of Recovery (00:31:25)  Discusses the need for balanced workout frequency to avoid fatigue and maintain testosterone levels.
                                            • Walking vs. Running (00:32:23)  Explains the benefits of walking for long-term sustainability over high-intensity workouts like running.
                                            • Personal Experience with CrossFit (00:34:09)  Shares insights on how intense training can lead to difficulties in maintaining a diet.
                                            • Actionable Health Advice (00:35:07)  Suggests starting with blood work to assess health and identify potential issues.
                                            • Nutritional Framework (00:36:22)  Recommends a balanced diet focusing on protein and fats to stabilize blood sugar levels.
                                            • Program Information (00:37:17)  Provides details on the "Six Pack CEO" program and how to get more information.
                                            • Blood Work Offer (00:38:04)  Mentions a special offer for blood work analysis to help assess health conditions.

                                            Closing Remarks (00:39:51)  Encourages listeners to reach out with questions and highlights the value of health assessments

                                            How To Get In Touch

                                            Group - Auto Repair Marketing Mastermind

                                            Website - shopmarketingpros.com 

                                            Facebook - facebook.com/shopmarketingpros 

                                            Get the Book - shopmarketingpros.com/book

                                            Instagram - @shopmarketingpros 

                                            Questions/Ideas - podcast@shopmarketingpros.com

                                            Thanks to our Partners,

                                            RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                            App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                            Aftermarket Radio Network

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                            ]]>                                            Join host Brian Walker as he welcomes Mauro Stara to explore the transformative connection between your health and business success. In this episode, Mauro shares his expertise on why your body is your ultimate business card and how optimizing your well-being can take your professional performance to the next level.

                                            Discover actionable strategies like improving sleep quality, managing stress, and fine-tuning your diet for better energy and focus. Plus, learn how personalized blood work and hormone optimization can help you achieve sustainable results.

                                            Don’t miss this insightful conversation packed with practical tips to help you elevate your health and your business. Tune in now!

                                            Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                            RepairPal.com/shops.

                                            Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com 

                                            How To Get In Touch With the Guest

                                            https://www.instagram.com/maurostaraofficial/ - Instagram

                                            https://www.facebook.com/mauro.stara.944/ - Facebook

                                            https://www.linkedin.com/in/mauro-stara-4b4295217/ - Mauro Stara 

                                            https://6packceo.com/start - Six Pack CEO

                                            Show Notes with Timestamps

                                            • Introduction to the Episode (00:00:01)  Brian Walker introduces the podcast and guest Mauro Stara, discussing the episode's theme.
                                            • Body as a Business Card (00:01:08) Mauro shares insights on how physical appearance impacts business perceptions and relationships.
                                            • Judgment by Appearance (00:02:10)  Discussion on the subconscious judgments people make based on appearance in business settings.
                                            • Health vs. Wealth (00:04:13)  Mauro emphasizes the importance of prioritizing health alongside pursuing wealth for long-term success.
                                            • First Impressions Matter (00:05:08)  Mauro explains how health influences trust and credibility in business interactions.
                                            • Changing Perceptions of Successful Individuals (00:06:45)  Brian and Mauro discuss how successful figures are increasingly prioritizing their health and fitness.
                                            • Metabolic Panels Importance (00:09:37)  Mauro explains why he starts with metabolic panels for clients to assess health effectively.
                                            • Transformation Through Blood Work (00:12:29)  Mauro shares his experience of using blood work to optimize client health and weight loss results.
                                            • Introduction to RepairPal (00:15:34)  Discussion on how RepairPal helps auto repair shops gain customer trust and grow their business.
                                            • App Fueled Overview (00:16:40)  Introduction to App Fueled, a customer loyalty app for auto service shops to enhance customer retention.
                                            • Blood Work and Hormone Optimization (00:17:48)  Mauro discusses the importance of hormone optimization through blood work and the pitfalls of standard health ranges.
                                            • Changing Testosterone Ranges (00:19:09)  Comparison of historical and current testosterone levels, highlighting the impact of societal health trends.
                                            • The Importance of Feeling Good (00:21:01)  Emphasis on personal health and how it affects business performance, beyond just numerical test results.
                                            • Five Pillars for Testosterone Optimization (00:23:45)  Discussion of five key areas to address for naturally increasing testosterone levels.
                                            • Sleep's Critical Role (00:25:01)  Importance of quality sleep in maintaining healthy testosterone levels and overall well-being.
                                            • Diet and Mineral Deficiencies (00:26:04)  Focus on diet quality and addressing mineral deficiencies as crucial for testosterone production.
                                            • Body Fat and Hormonal Balance (00:26:18)  Explaining how excess body fat affects hormones and overall mental health.
                                            • Chronic Stress and Hormonal Prioritization (00:27:18)  Impact of chronic stress on hormone levels and the body's reproductive priorities.
                                            • Environmental Factors (00:28:32)  Discussion on how environmental factors can subtly influence hormone health.
                                            • Business Lifestyle and Sleep (00:28:39)  Reflection on the business owner's lifestyle and its negative impact on sleep and health.
                                            • Effective Workout Strategies (00:29:25)  Mauro advocates for a manageable workout routine of three times a week for optimal health.
                                            • The Importance of Recovery (00:31:25)  Discusses the need for balanced workout frequency to avoid fatigue and maintain testosterone levels.
                                            • Walking vs. Running (00:32:23)  Explains the benefits of walking for long-term sustainability over high-intensity workouts like running.
                                            • Personal Experience with CrossFit (00:34:09)  Shares insights on how intense training can lead to difficulties in maintaining a diet.
                                            • Actionable Health Advice (00:35:07)  Suggests starting with blood work to assess health and identify potential issues.
                                            • Nutritional Framework (00:36:22)  Recommends a balanced diet focusing on protein and fats to stabilize blood sugar levels.
                                            • Program Information (00:37:17)  Provides details on the "Six Pack CEO" program and how to get more information.
                                            • Blood Work Offer (00:38:04)  Mentions a special offer for blood work analysis to help assess health conditions.

                                            Closing Remarks (00:39:51)  Encourages listeners to reach out with questions and highlights the value of health assessments

                                            How To Get In Touch

                                            Group - Auto Repair Marketing Mastermind

                                            Website - shopmarketingpros.com 

                                            Facebook - facebook.com/shopmarketingpros 

                                            Get the Book - shopmarketingpros.com/book

                                            Instagram - @shopmarketingpros 

                                            Questions/Ideas - podcast@shopmarketingpros.com

                                            Thanks to our Partners,

                                            RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                            App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                            Aftermarket Radio Network

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                            ]]>                                            c1c2dd16-4bbc-489e-a5c6-87f8fb8b720dWed, 19 Feb 2025 00:15:00 -040041:04falsebonus                                            The Unstoppable Framework for Auto Shop Owners Part 5: Build a Resilient Mindset and Plan Ahead [RR 1027]The Unstoppable Framework for Auto Shop Owners Part 5: Build a Resilient Mindset and Plan Ahead [RR 1027]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network In the fifth installment of the "Unstoppable Framework for Auto Shop Owners" series, Maryann Croce, a coach from Small Biz Vantage, shares her expertise on building resilience and effective planning for automotive professionals. Maryann emphasizes the importance of a resilient mindset, proactive planning, and continuous improvement. She offers practical tips, such as creating contingency plans and regularly assessing business processes. Maryann Croce, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes
                                            Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                            Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network In the fifth installment of the "Unstoppable Framework for Auto Shop Owners" series, Maryann Croce, a coach from Small Biz Vantage, shares her expertise on building resilience and effective planning for automotive professionals. Maryann emphasizes the importance of a resilient mindset, proactive planning, and continuous improvement. She offers practical tips, such as creating contingency plans and regularly assessing business processes. Maryann Croce, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes
                                            Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                            398d7605-154b-46f8-b826-d605e80cf813Tue, 18 Feb 2025 00:15:00 -040029:29falsefull10271027                                            How Do Your Auto Repair Shop's KIPs Stack Against the Industry[E202] - Chris Cotton Weekly BlitzHow Do Your Auto Repair Shop's KIPs Stack Against the Industry[E202] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                            In episode 202 of "The Weekly Blitz," Coach Chris Cotton takes a deep dive into the financial performance of auto repair shops, offering listeners a comprehensive analysis based on insights from the January edition of Ratchet & Wrench magazine. Throughout the episode, Coach Chris emphasizes the critical importance of tracking key performance indicators (KPIs) such as annual revenue, gross profit margins, and net profit margins. These metrics are essential for shop owners who aim to understand and enhance their business's financial health.

                                            Coach Chris shares compelling survey statistics that reveal significant revenue growth within the auto repair industry over the past 15 years. This growth underscores the dynamic nature of the industry and the opportunities available for shop owners who are proactive in managing their finances. He highlights the necessity for shop owners to focus on improving their financial metrics, as doing so can lead to increased profitability and long-term success.

                                            In addition to discussing financial performance, the episode also promotes Shop Marketing Pros, a specialized marketing company dedicated to serving auto repair shops. Shop Marketing Pros offers tailored marketing solutions designed to help shop owners attract more customers and build a strong brand presence in their local markets.

                                            Listeners of this episode will gain valuable insights into the financial aspects of running an auto repair shop and learn strategies to boost their business's performance. Coach Chris's expert advice, combined with the resources provided by Shop Marketing Pros, equips shop owners with the tools they need to thrive in a competitive industry.

                                            Introduction to the Episode (00:00:08)

                                            • Coach Chris Cotton introduces the podcast and its purpose to supercharge auto repair businesses.

                                            Overview of Ratchet & Wrench Magazine (00:01:04)

                                            • Discussion on insights from the January edition of Ratchet & Wrench magazine regarding shop performance.

                                            15-Year Industry Comparison (00:02:15)

                                            • Chris highlights changes in annual revenue and profit margins in the auto repair industry over 15 years.

                                            Importance of Tracking KPIs (00:03:15)

                                            • Emphasis on the significance of key performance indicators for making informed financial decisions.

                                            KPI Awareness Among Shop Owners (00:04:20)

                                            • Chris shares his experience teaching shop owners about KPIs, revealing a lack of awareness.

                                            Current Revenue Statistics (00:05:20)

                                            • Over 50% of surveyed shops now report annual revenues exceeding $1 million, a significant increase from 15 years ago.

                                            Gross Profit Margin Insights (00:06:18)

                                            • Discussion on gross profit margins, with over 50% of shops reporting margins above 50%.

                                            Revenue Breakdown of Surveyed Shops (00:07:17)

                                            • Detailed statistics on revenue ranges among surveyed shops, highlighting growth trends.

                                            Industry Consolidation Factors (00:09:35)

                                            • Analysis of industry consolidation and growth potential as more shops exceed $25 million in revenue.

                                            Gross Profit Margin Categories (00:10:49)

                                            • Breakdown of gross profit margins among surveyed shops, with insights on profitability levels.

                                            Net Profit Margin Overview (00:12:59)

                                            • Discussion on net profit margins, noting a concerning percentage of shops not generating profit.

                                            Encouragement for Improvement (00:14:07)

                                            • Chris encourages shop owners to make small tweaks for improved profitability and performance.

                                            Tracking and Measuring KPIs (00:16:12)

                                            • Final thoughts on the importance of tracking KPIs and using data to drive business improvements.

                                            Connect with Chris:

                                            chris@autofixsos.com

                                            Phone: 940.400.1008

                                            www.autoshopcoaching.com

                                            Facebook: https://www.facebook.com/

                                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                            • #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                            ]]>                                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                            In episode 202 of "The Weekly Blitz," Coach Chris Cotton takes a deep dive into the financial performance of auto repair shops, offering listeners a comprehensive analysis based on insights from the January edition of Ratchet & Wrench magazine. Throughout the episode, Coach Chris emphasizes the critical importance of tracking key performance indicators (KPIs) such as annual revenue, gross profit margins, and net profit margins. These metrics are essential for shop owners who aim to understand and enhance their business's financial health.

                                            Coach Chris shares compelling survey statistics that reveal significant revenue growth within the auto repair industry over the past 15 years. This growth underscores the dynamic nature of the industry and the opportunities available for shop owners who are proactive in managing their finances. He highlights the necessity for shop owners to focus on improving their financial metrics, as doing so can lead to increased profitability and long-term success.

                                            In addition to discussing financial performance, the episode also promotes Shop Marketing Pros, a specialized marketing company dedicated to serving auto repair shops. Shop Marketing Pros offers tailored marketing solutions designed to help shop owners attract more customers and build a strong brand presence in their local markets.

                                            Listeners of this episode will gain valuable insights into the financial aspects of running an auto repair shop and learn strategies to boost their business's performance. Coach Chris's expert advice, combined with the resources provided by Shop Marketing Pros, equips shop owners with the tools they need to thrive in a competitive industry.

                                            Introduction to the Episode (00:00:08)

                                            • Coach Chris Cotton introduces the podcast and its purpose to supercharge auto repair businesses.

                                            Overview of Ratchet & Wrench Magazine (00:01:04)

                                            • Discussion on insights from the January edition of Ratchet & Wrench magazine regarding shop performance.

                                            15-Year Industry Comparison (00:02:15)

                                            • Chris highlights changes in annual revenue and profit margins in the auto repair industry over 15 years.

                                            Importance of Tracking KPIs (00:03:15)

                                            • Emphasis on the significance of key performance indicators for making informed financial decisions.

                                            KPI Awareness Among Shop Owners (00:04:20)

                                            • Chris shares his experience teaching shop owners about KPIs, revealing a lack of awareness.

                                            Current Revenue Statistics (00:05:20)

                                            • Over 50% of surveyed shops now report annual revenues exceeding $1 million, a significant increase from 15 years ago.

                                            Gross Profit Margin Insights (00:06:18)

                                            • Discussion on gross profit margins, with over 50% of shops reporting margins above 50%.

                                            Revenue Breakdown of Surveyed Shops (00:07:17)

                                            • Detailed statistics on revenue ranges among surveyed shops, highlighting growth trends.

                                            Industry Consolidation Factors (00:09:35)

                                            • Analysis of industry consolidation and growth potential as more shops exceed $25 million in revenue.

                                            Gross Profit Margin Categories (00:10:49)

                                            • Breakdown of gross profit margins among surveyed shops, with insights on profitability levels.

                                            Net Profit Margin Overview (00:12:59)

                                            • Discussion on net profit margins, noting a concerning percentage of shops not generating profit.

                                            Encouragement for Improvement (00:14:07)

                                            • Chris encourages shop owners to make small tweaks for improved profitability and performance.

                                            Tracking and Measuring KPIs (00:16:12)

                                            • Final thoughts on the importance of tracking KPIs and using data to drive business improvements.

                                            Connect with Chris:

                                            chris@autofixsos.com

                                            Phone: 940.400.1008

                                            www.autoshopcoaching.com

                                            Facebook: https://www.facebook.com/

                                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                            • #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                            ]]>                                            0c5292ad-2275-482f-9cb9-090c955fb6f8Mon, 17 Feb 2025 00:15:00 -040015:52falsebonus                                            Balancing Technology to Better Our People with David Boyd [E030] - Speak Up! Effective CommunicationBalancing Technology to Better Our People with David Boyd [E030] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            Craig O’Neill, welcomes his friend and communications expert, David Boyd, as our guest.  Listen up to hear the thoughtful conversation between David and Craig across a variety of topics and questions related to the phones skills of your staff, AI use in the world today, and the outlook for the future.

                                            A key question:  “Will the job of the service advisor still exist?”

                                            As AI solutions seem to become more and more sophisticated - the question has career advisors wondering this aloud. 

                                            The conversation should be encouraging for anyone who takes their professional role as a service advisor seriously, and the future, according to David and Craig, appears bright.

                                            According to David, the service advisor is the person we should be empowering further, and developing, as this is the role focused on building relationships.

                                            The conversation draws on additional points related to what we learned during Covid and the real value of actual connection, as well as some of the pitfalls for what occurs when a productive technician is forced to answer phone calls.

                                            Listeners will walk away with some practical advice from this episode, and more clear vision for a coachable front counter that is focused on connecting!

                                            The WOTD Today:

                                            Affable

                                            Noun-

                                            Friendly - good natured - easy to talk to

                                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            ]]>                                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            Craig O’Neill, welcomes his friend and communications expert, David Boyd, as our guest.  Listen up to hear the thoughtful conversation between David and Craig across a variety of topics and questions related to the phones skills of your staff, AI use in the world today, and the outlook for the future.

                                            A key question:  “Will the job of the service advisor still exist?”

                                            As AI solutions seem to become more and more sophisticated - the question has career advisors wondering this aloud. 

                                            The conversation should be encouraging for anyone who takes their professional role as a service advisor seriously, and the future, according to David and Craig, appears bright.

                                            According to David, the service advisor is the person we should be empowering further, and developing, as this is the role focused on building relationships.

                                            The conversation draws on additional points related to what we learned during Covid and the real value of actual connection, as well as some of the pitfalls for what occurs when a productive technician is forced to answer phone calls.

                                            Listeners will walk away with some practical advice from this episode, and more clear vision for a coachable front counter that is focused on connecting!

                                            The WOTD Today:

                                            Affable

                                            Noun-

                                            Friendly - good natured - easy to talk to

                                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            ]]>                                            2630c6e8-9af4-44e4-8b12-2cc9d73697daMon, 17 Feb 2025 00:15:00 -040038:19falsebonus                                            Leak Detection in Automotive Thermal Management Systems [THA 420]Leak Detection in Automotive Thermal Management Systems [THA 420]Thanks to our Partners, NAPA TRACS, and Today's Class Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, the focus is on the critical topic of leak detection in automotive air conditioning systems. Two main leak detection methods are compared: dye leak detection, which uses fluorescent dyes and UV lights for visual identification, and electronic leak detection (ELD), which uses sensors to detect refrigerants. The discussion also covers the compatibility of these methods with various refrigerants, including those used in electric vehicles, and explores the advantages and disadvantages of each approach. John Godden, Production Operations Manager, Spectronics Corporation Matt Farel, Business Development- Service Tools, Inficon Show Notes
                                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                            ]]>                                            Thanks to our Partners, NAPA TRACS, and Today's Class Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, the focus is on the critical topic of leak detection in automotive air conditioning systems. Two main leak detection methods are compared: dye leak detection, which uses fluorescent dyes and UV lights for visual identification, and electronic leak detection (ELD), which uses sensors to detect refrigerants. The discussion also covers the compatibility of these methods with various refrigerants, including those used in electric vehicles, and explores the advantages and disadvantages of each approach. John Godden, Production Operations Manager, Spectronics Corporation Matt Farel, Business Development- Service Tools, Inficon Show Notes
                                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                            ]]>                                            9339104f-ffea-4e48-9e86-bd77384b71ccFri, 14 Feb 2025 14:00:00 -040027:17falsefull420420                                            Am I An Overpaid Employee? [E157] - Business By The NumbersAm I An Overpaid Employee? [E157] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                            Are you truly a business owner, or just a well-paid employee? In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the critical distinction between running a business and simply working a high-paying job within your shop. Learn how to measure your hourly rate, assess your true profitability, and make strategic moves to improve your bottom line while working less.

                                            Key Takeaways:

                                            • The difference between being a business owner vs. an overpaid employee
                                            • How to calculate your true hourly rate (and why it matters)
                                            • The role of profit in determining business health vs. personal earnings
                                            • The trade-off between high profit and business independence
                                            • Practical steps to transition from working in your business to working on your business

                                            Thanks to our partners, NAPA TRACS and Promotive

                                            Thanks to our partner, NAPA TRACS

                                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                            Thanks to our partner, Promotive

                                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                            Visit us Online: www.paarmelis.com

                                            Email Hunt: podcast@paarmelis.com

                                            Download a Copy of My Books Here:


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                            ]]>                                            Thanks to our partners, NAPA TRACS and Promotive

                                            Are you truly a business owner, or just a well-paid employee? In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the critical distinction between running a business and simply working a high-paying job within your shop. Learn how to measure your hourly rate, assess your true profitability, and make strategic moves to improve your bottom line while working less.

                                            Key Takeaways:

                                            • The difference between being a business owner vs. an overpaid employee
                                            • How to calculate your true hourly rate (and why it matters)
                                            • The role of profit in determining business health vs. personal earnings
                                            • The trade-off between high profit and business independence
                                            • Practical steps to transition from working in your business to working on your business

                                            Thanks to our partners, NAPA TRACS and Promotive

                                            Thanks to our partner, NAPA TRACS

                                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                            Thanks to our partner, Promotive

                                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                            Visit us Online: www.paarmelis.com

                                            Email Hunt: podcast@paarmelis.com

                                            Download a Copy of My Books Here:


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                            ]]>                                            2e1ec677-c643-4d56-9178-236baf8ad5e6Thu, 13 Feb 2025 00:15:00 -040020:46falsebonus                                            Ford APIM and Jeep WCM Adventure [E173] - Automotive Field TheoryFord APIM and Jeep WCM Adventure [E173] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                            In this episode, Matt Fanslow dives into two detailed vehicle diagnostic and repair stories, highlighting the challenges and solutions involved in modern automotive repair. The episode is packed with technical insights, troubleshooting tips, and lessons learned from real-world scenarios.

                                            Key Topics Covered:

                                            2013 Ford Edge SYNC System Connectivity Issue

                                            Problem: Intermittent cell phone disconnection from the SYNC system.

                                            Diagnostic Process:

                                            No DTCs (Diagnostic Trouble Codes) found.

                                            Matt linked his phone to the system and tested it without issues.

                                            Discovered the Accessory Protocol Interface Module (APIM) had never been updated since the vehicle was manufactured.

                                            Challenges:

                                            Attempted to update the APIM using Ford’s FDRS (Ford Diagnostic and Repair System).

                                            Encountered issues with a USB driver link and access problems.

                                            After multiple attempts, the SYNC system displayed a black screen.

                                            Resolution:

                                            Successfully updated the APIM after performing a capacitive discharge (CD) and updating the Front Control Interface Module (FCIM).

                                            Verified the update through Ford’s SYNC website and Motorcraft service.

                                            The client confirmed the connectivity issues were resolved.

                                            Takeaway: Always verify software updates and be prepared for unexpected challenges during programming. Persistence and proper tools are key.

                                            2014 Jeep Grand Cherokee Wireless Control Module (WCM) Replacement

                                            Problem: After replacing the WCM, the shop couldn’t add keys to the system.

                                            Diagnostic Process:

                                            The shop used an aftermarket scan tool and a dealer-provided PIN code to replace the WCM.

                                            Attempted to add keys but failed, suspecting the keys were locked.

                                            Matt suggested trying an aftermarket key, which was successfully added, making the vehicle drivable.

                                            Challenges:

                                            Discovered the PIN code provided by the dealer was incorrect.

                                            The Passive Entry Module (PEM) required a matching PIN code to share data with the WCM.

                                            The shop had to replace the WCM again with the correct PIN code.

                                            Resolution:

                                            Matt used an Xhorse tool to unlock and renew the original keys.

                                            Successfully added the original keys and performed a PEM replacement.

                                            The vehicle was fully functional.

                                            Takeaway: Accurate information (e.g., correct PIN codes) is critical for successful repairs. Proxy systems add complexity, and having the right tools (e.g., immobilizer tools) is essential.

                                            Key Lessons from the Episode:

                                            Importance of Software Updates:

                                            Outdated software can cause compatibility issues, especially with newer devices (e.g., iPhones).

                                            Always check for updates and follow proper procedures when programming modules.

                                            Challenges with Aftermarket Tools:

                                            Aftermarket tools can have limitations, especially with complex systems like proxy key systems.

                                            OEM tools and manufacturer resources are often necessary for advanced diagnostics and programming.

                                            Persistence and Problem-Solving:

                                            Complex issues may require multiple troubleshooting steps and collaboration with other professionals.

                                            Filing Service Improvement Requests (SIRs) and reaching out to dealers or manufacturers can help resolve persistent issues.

                                            Client Communication:

                                            Keeping clients informed throughout the diagnostic and repair process builds trust and ensures satisfaction.

                                            Action Items:

                                            Ford Edge:

                                            Verify the APIM update was successful and ensure the phone connectivity issue is fully resolved.

                                            Jeep Grand Cherokee:

                                            Properly program the original keys by sharing key data from the WCM with the Passive Entry Module (PEM).

                                            Final Thoughts:

                                            This episode highlights the intricacies of modern vehicle diagnostics and the importance of staying informed, using the right tools, and maintaining a problem-solving mindset. Whether dealing with software updates or complex proxy systems, persistence and attention to detail are key to successful repairs.

                                            Next Episode: Stay tuned for more technical content and real-world repair stories on Diagnosing the Aftermarket, A to Z!

                                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                            Contact Information

                                            Email Matt: mattfanslowpodcast@gmail.com

                                            Diagnosing the Aftermarket A - Z YouTube Channel

                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                            The Aftermarket Radio Network

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                            ]]>                                            Thanks to our Partner, NAPA Autotech

                                            In this episode, Matt Fanslow dives into two detailed vehicle diagnostic and repair stories, highlighting the challenges and solutions involved in modern automotive repair. The episode is packed with technical insights, troubleshooting tips, and lessons learned from real-world scenarios.

                                            Key Topics Covered:

                                            2013 Ford Edge SYNC System Connectivity Issue

                                            Problem: Intermittent cell phone disconnection from the SYNC system.

                                            Diagnostic Process:

                                            No DTCs (Diagnostic Trouble Codes) found.

                                            Matt linked his phone to the system and tested it without issues.

                                            Discovered the Accessory Protocol Interface Module (APIM) had never been updated since the vehicle was manufactured.

                                            Challenges:

                                            Attempted to update the APIM using Ford’s FDRS (Ford Diagnostic and Repair System).

                                            Encountered issues with a USB driver link and access problems.

                                            After multiple attempts, the SYNC system displayed a black screen.

                                            Resolution:

                                            Successfully updated the APIM after performing a capacitive discharge (CD) and updating the Front Control Interface Module (FCIM).

                                            Verified the update through Ford’s SYNC website and Motorcraft service.

                                            The client confirmed the connectivity issues were resolved.

                                            Takeaway: Always verify software updates and be prepared for unexpected challenges during programming. Persistence and proper tools are key.

                                            2014 Jeep Grand Cherokee Wireless Control Module (WCM) Replacement

                                            Problem: After replacing the WCM, the shop couldn’t add keys to the system.

                                            Diagnostic Process:

                                            The shop used an aftermarket scan tool and a dealer-provided PIN code to replace the WCM.

                                            Attempted to add keys but failed, suspecting the keys were locked.

                                            Matt suggested trying an aftermarket key, which was successfully added, making the vehicle drivable.

                                            Challenges:

                                            Discovered the PIN code provided by the dealer was incorrect.

                                            The Passive Entry Module (PEM) required a matching PIN code to share data with the WCM.

                                            The shop had to replace the WCM again with the correct PIN code.

                                            Resolution:

                                            Matt used an Xhorse tool to unlock and renew the original keys.

                                            Successfully added the original keys and performed a PEM replacement.

                                            The vehicle was fully functional.

                                            Takeaway: Accurate information (e.g., correct PIN codes) is critical for successful repairs. Proxy systems add complexity, and having the right tools (e.g., immobilizer tools) is essential.

                                            Key Lessons from the Episode:

                                            Importance of Software Updates:

                                            Outdated software can cause compatibility issues, especially with newer devices (e.g., iPhones).

                                            Always check for updates and follow proper procedures when programming modules.

                                            Challenges with Aftermarket Tools:

                                            Aftermarket tools can have limitations, especially with complex systems like proxy key systems.

                                            OEM tools and manufacturer resources are often necessary for advanced diagnostics and programming.

                                            Persistence and Problem-Solving:

                                            Complex issues may require multiple troubleshooting steps and collaboration with other professionals.

                                            Filing Service Improvement Requests (SIRs) and reaching out to dealers or manufacturers can help resolve persistent issues.

                                            Client Communication:

                                            Keeping clients informed throughout the diagnostic and repair process builds trust and ensures satisfaction.

                                            Action Items:

                                            Ford Edge:

                                            Verify the APIM update was successful and ensure the phone connectivity issue is fully resolved.

                                            Jeep Grand Cherokee:

                                            Properly program the original keys by sharing key data from the WCM with the Passive Entry Module (PEM).

                                            Final Thoughts:

                                            This episode highlights the intricacies of modern vehicle diagnostics and the importance of staying informed, using the right tools, and maintaining a problem-solving mindset. Whether dealing with software updates or complex proxy systems, persistence and attention to detail are key to successful repairs.

                                            Next Episode: Stay tuned for more technical content and real-world repair stories on Diagnosing the Aftermarket, A to Z!

                                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                            Contact Information

                                            Email Matt: mattfanslowpodcast@gmail.com

                                            Diagnosing the Aftermarket A - Z YouTube Channel

                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                            The Aftermarket Radio Network

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                            ]]>                                            8837121c-d0ec-496e-9a79-9afb63935654Wed, 12 Feb 2025 00:15:00 -040021:59falsebonus                                            Marketing Tools and Tech Ideas for Auto Repair Shops [E139] - The Auto Repair Marketing PodcastMarketing Tools and Tech Ideas for Auto Repair Shops [E139] - The Auto Repair Marketing PodcastMarketing your auto repair shop can be overwhelming, but with the right tools, it doesn’t have to be. Brian and Kim Walker break down essential marketing tools and tech to make the process easier, more effective, and even enjoyable.

                                            Discover how to simplify your social media strategy with tools like Meta Business Suite and Canva, optimize your website performance with SEMrush and Google Analytics, and create better customer engagement with NFC tap technology and HiHello digital business cards. They also dive into practical tips for video content creation, email marketing, and measuring ROI to ensure your efforts are paying off.

                                            If you’re ready to elevate your marketing without the hassle, this conversation will equip you with the insights and tools you need to succeed.

                                            Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at

                                            RepairPal.com/shops. 

                                            Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                            Show Notes with Timestamps

                                            • Introduction to the Episode (00:00:01) The podcast introduces the hosts and sets the stage for discussing marketing tools.
                                            • Marketing Tools Overview (00:01:22) Brian discusses the importance of using effective marketing tools for auto repair shops.
                                            • Social Media Planning (00:02:39) Kim emphasizes the need for strategic planning in social media marketing.
                                            • Meta Business Suite (00:03:32) Discussion on using Meta Business Suite for scheduling posts on Facebook and Instagram.
                                            • Social Media Scheduling Tools (00:04:11) Kim shares various tools for scheduling social media content, including Plantable and Hootsuite.
                                            • Canva for Graphics (00:05:14) Introduction to Canva as a user-friendly graphic design tool for non-designers.
                                            • Accessing the Meta Planner (00:05:39) Instructions on how to access the Meta planner within Facebook's business settings.
                                            • Facebook Group for Shop Owners (00:06:07) Promotion of the Auto Repair Marketing Mastermind Facebook group for shop owners to share ideas.
                                            • Tracking Social Media Engagement (00:08:10) Importance of using link shorteners like Bitly to track social media engagement.
                                            • Link Tree for Instagram (00:09:12) Discussion on using Link Tree to manage multiple links from an Instagram bio.
                                            • Search Engine Optimization Tools (00:10:21) Brian introduces SEO tools that can simplify the process of optimizing website content.
                                            • SEMrush Overview (00:10:57)  Detailed look at SEMrush as a comprehensive tool for SEO tasks.
                                            • Ahrefs for Backlink Audits (00:12:21) Introduction to Ahrefs for managing backlinks in competitive SEO environments.
                                            • Local SEO Tools (00:13:51)  Discussion on Local Viking and Local Falcon for tracking Google Business Profile rankings. 
                                            • UVA's Auto Biz IQ (00:14:37) Mention of a specific tool for auto repair shops to analyze local SEO performance.
                                            • Digital Advertising Planning (00:14:49) Importance of careful planning in digital advertising to avoid unnecessary spending.
                                            • Using Google Sheets for Ads (00:15:53) Emphasizing organization with spreadsheets for tracking and analyzing digital ads.
                                            • Keyword Planning for Ads (00:16:59) Discussing the necessity of keyword planning tools for effective ad targeting.
                                            • Understanding UTM Tracking (00:17:36)  
                                            • Explaining UTM tracking parameters for detailed insights into marketing performance.
                                            • Combining UTM with Link Shorteners (00:19:32) Using link shorteners like Bitly to manage long UTM links effectively.
                                            • RepairPal Introduction (00:21:05) Highlighting RepairPal as a resource for connecting auto repair shops with new customers.
                                            • Customer Loyalty Apps (00:22:12) Promoting App Fueled for creating custom loyalty apps for auto repair businesses.
                                            • Video Marketing Tools (00:22:21) Discussing essential video tools for auto repair shops without needing professional help.
                                            • Simplicity in Video Creation (00:23:15) Encouraging simplicity in video production to avoid overcomplication and promote consistency.
                                            • Website Tools for Auto Repair Shops (00:27:17)  Recommending Auto Ops as a top scheduling tool for auto repair shops.
                                            • Website Building Recommendations (00:28:01)  Suggesting Squarespace for easy website building for beginners in auto repair.
                                            • Importance of Original Photos (00:29:06)  Encouraging the use of original photography for websites instead of stock images.
                                            • Photography Tips (00:30:13)  Discusses the value of good photography, even with basic tools like cell phones.
                                            • Email Marketing Tools (00:30:31)  Introduces Constant Contact and Mailchimp for effective email marketing strategies.
                                            • CRM Capabilities (00:31:15)  Highlights the importance of utilizing built-in email features within CRMs for customer communication.
                                            • App Fuelled Overview (00:31:17)  Explains App Fuelled as a comprehensive CRM beyond just app creation for auto shops.
                                            • Monthly Email Strategy (00:32:14)  Encourages sending monthly emails to clients for better engagement and communication.
                                            • Marketing Insights (00:33:02)  Discusses measuring marketing effectiveness through Meta insights and analytics tools.
                                            • Google Analytics Overview (00:35:19)  Explains how Google Analytics and Search Console provide website performance insights.
                                            • Looker Studio Introduction (00:36:15)  Introduces Looker Studio as a free tool for creating KPI dashboards similar to agency analytics.
                                            • ChatGPT in Marketing (00:37:17)  Covers the potential and risks of using AI tools like ChatGPT for content creation.
                                            • Follower Counter Gadget (00:39:33)  Describes a fun gadget that tracks social media followers in real-time at physical locations.
                                            • NFC Tap Technology (00:41:11)  Explains how NFC technology can simplify sharing contact information for auto repair shops.
                                            • Digital Business Cards (00:43:36)  Promotes using digital business cards for easy sharing of contact information.
                                            • Podcasting for Auto Shops (00:45:10)  Suggests that auto repair shops consider starting a podcast to connect with their audience.
                                            • Digital Notebook Discussion (00:45:15)  Kim shares her experience with the Remarkable digital notebook for note-taking and organization.
                                            • Organizing Notes (00:46:11)  She explains how she uses the notebook for various categories like faith, business, and conference notes.
                                            • Features of the Remarkable (00:47:06)  Discussion on the features of the Remarkable, including customizable templates and pen options.
                                            • Podcast Promotion (00:47:58)  Brian promotes episode 57, discussing whether auto repair shops should have their own podcasts.
                                            • Final Thoughts and Contact (00:48:12)  Kim invites listeners to share tech tools and podcast ideas via email.
                                            • Community Engagement (00:49:07)  Brian encourages joining their Facebook group, the Auto Repair Marketing Mastermind.
                                            • Acknowledging Sponsors (00:49:16)  Brian thanks the sponsors, Repair Pal and App Field, for their support of the podcast.

                                            How To Get In Touch

                                            Group - Auto Repair Marketing Mastermind

                                            Website - shopmarketingpros.com 

                                            Facebook - facebook.com/shopmarketingpros 

                                            Get the Book - shopmarketingpros.com/book

                                            Instagram - @shopmarketingpros 

                                            Questions/Ideas - podcast@shopmarketingpros.com

                                            Lagniappe (Books, Links, Other Podcasts, etc)

                                            https://shopmarketingpros.com/ep-057-should-your-shop-have-a-podcast/ - Should Your Shop Have a Podcast?

                                            https://remarkable.com/ - Remarkable Notebook

                                            Thanks to our Partners,

                                            RepairPal at Marketing your auto repair shop can be overwhelming, but with the right tools, it doesn’t have to be. Brian and Kim Walker break down essential marketing tools and tech to make the process easier, more effective, and even enjoyable.

                                            Discover how to simplify your social media strategy with tools like Meta Business Suite and Canva, optimize your website performance with SEMrush and Google Analytics, and create better customer engagement with NFC tap technology and HiHello digital business cards. They also dive into practical tips for video content creation, email marketing, and measuring ROI to ensure your efforts are paying off.

                                            If you’re ready to elevate your marketing without the hassle, this conversation will equip you with the insights and tools you need to succeed.

                                            Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at

                                            RepairPal.com/shops. 

                                            Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                            Show Notes with Timestamps

                                            • Introduction to the Episode (00:00:01) The podcast introduces the hosts and sets the stage for discussing marketing tools.
                                            • Marketing Tools Overview (00:01:22) Brian discusses the importance of using effective marketing tools for auto repair shops.
                                            • Social Media Planning (00:02:39) Kim emphasizes the need for strategic planning in social media marketing.
                                            • Meta Business Suite (00:03:32) Discussion on using Meta Business Suite for scheduling posts on Facebook and Instagram.
                                            • Social Media Scheduling Tools (00:04:11) Kim shares various tools for scheduling social media content, including Plantable and Hootsuite.
                                            • Canva for Graphics (00:05:14) Introduction to Canva as a user-friendly graphic design tool for non-designers.
                                            • Accessing the Meta Planner (00:05:39) Instructions on how to access the Meta planner within Facebook's business settings.
                                            • Facebook Group for Shop Owners (00:06:07) Promotion of the Auto Repair Marketing Mastermind Facebook group for shop owners to share ideas.
                                            • Tracking Social Media Engagement (00:08:10) Importance of using link shorteners like Bitly to track social media engagement.
                                            • Link Tree for Instagram (00:09:12) Discussion on using Link Tree to manage multiple links from an Instagram bio.
                                            • Search Engine Optimization Tools (00:10:21) Brian introduces SEO tools that can simplify the process of optimizing website content.
                                            • SEMrush Overview (00:10:57)  Detailed look at SEMrush as a comprehensive tool for SEO tasks.
                                            • Ahrefs for Backlink Audits (00:12:21) Introduction to Ahrefs for managing backlinks in competitive SEO environments.
                                            • Local SEO Tools (00:13:51)  Discussion on Local Viking and Local Falcon for tracking Google Business Profile rankings. 
                                            • UVA's Auto Biz IQ (00:14:37) Mention of a specific tool for auto repair shops to analyze local SEO performance.
                                            • Digital Advertising Planning (00:14:49) Importance of careful planning in digital advertising to avoid unnecessary spending.
                                            • Using Google Sheets for Ads (00:15:53) Emphasizing organization with spreadsheets for tracking and analyzing digital ads.
                                            • Keyword Planning for Ads (00:16:59) Discussing the necessity of keyword planning tools for effective ad targeting.
                                            • Understanding UTM Tracking (00:17:36)  
                                            • Explaining UTM tracking parameters for detailed insights into marketing performance.
                                            • Combining UTM with Link Shorteners (00:19:32) Using link shorteners like Bitly to manage long UTM links effectively.
                                            • RepairPal Introduction (00:21:05) Highlighting RepairPal as a resource for connecting auto repair shops with new customers.
                                            • Customer Loyalty Apps (00:22:12) Promoting App Fueled for creating custom loyalty apps for auto repair businesses.
                                            • Video Marketing Tools (00:22:21) Discussing essential video tools for auto repair shops without needing professional help.
                                            • Simplicity in Video Creation (00:23:15) Encouraging simplicity in video production to avoid overcomplication and promote consistency.
                                            • Website Tools for Auto Repair Shops (00:27:17)  Recommending Auto Ops as a top scheduling tool for auto repair shops.
                                            • Website Building Recommendations (00:28:01)  Suggesting Squarespace for easy website building for beginners in auto repair.
                                            • Importance of Original Photos (00:29:06)  Encouraging the use of original photography for websites instead of stock images.
                                            • Photography Tips (00:30:13)  Discusses the value of good photography, even with basic tools like cell phones.
                                            • Email Marketing Tools (00:30:31)  Introduces Constant Contact and Mailchimp for effective email marketing strategies.
                                            • CRM Capabilities (00:31:15)  Highlights the importance of utilizing built-in email features within CRMs for customer communication.
                                            • App Fuelled Overview (00:31:17)  Explains App Fuelled as a comprehensive CRM beyond just app creation for auto shops.
                                            • Monthly Email Strategy (00:32:14)  Encourages sending monthly emails to clients for better engagement and communication.
                                            • Marketing Insights (00:33:02)  Discusses measuring marketing effectiveness through Meta insights and analytics tools.
                                            • Google Analytics Overview (00:35:19)  Explains how Google Analytics and Search Console provide website performance insights.
                                            • Looker Studio Introduction (00:36:15)  Introduces Looker Studio as a free tool for creating KPI dashboards similar to agency analytics.
                                            • ChatGPT in Marketing (00:37:17)  Covers the potential and risks of using AI tools like ChatGPT for content creation.
                                            • Follower Counter Gadget (00:39:33)  Describes a fun gadget that tracks social media followers in real-time at physical locations.
                                            • NFC Tap Technology (00:41:11)  Explains how NFC technology can simplify sharing contact information for auto repair shops.
                                            • Digital Business Cards (00:43:36)  Promotes using digital business cards for easy sharing of contact information.
                                            • Podcasting for Auto Shops (00:45:10)  Suggests that auto repair shops consider starting a podcast to connect with their audience.
                                            • Digital Notebook Discussion (00:45:15)  Kim shares her experience with the Remarkable digital notebook for note-taking and organization.
                                            • Organizing Notes (00:46:11)  She explains how she uses the notebook for various categories like faith, business, and conference notes.
                                            • Features of the Remarkable (00:47:06)  Discussion on the features of the Remarkable, including customizable templates and pen options.
                                            • Podcast Promotion (00:47:58)  Brian promotes episode 57, discussing whether auto repair shops should have their own podcasts.
                                            • Final Thoughts and Contact (00:48:12)  Kim invites listeners to share tech tools and podcast ideas via email.
                                            • Community Engagement (00:49:07)  Brian encourages joining their Facebook group, the Auto Repair Marketing Mastermind.
                                            • Acknowledging Sponsors (00:49:16)  Brian thanks the sponsors, Repair Pal and App Field, for their support of the podcast.

                                            How To Get In Touch

                                            Group - Auto Repair Marketing Mastermind

                                            Website - shopmarketingpros.com 

                                            Facebook - facebook.com/shopmarketingpros 

                                            Get the Book - shopmarketingpros.com/book

                                            Instagram - @shopmarketingpros 

                                            Questions/Ideas - podcast@shopmarketingpros.com

                                            Lagniappe (Books, Links, Other Podcasts, etc)

                                            https://shopmarketingpros.com/ep-057-should-your-shop-have-a-podcast/ - Should Your Shop Have a Podcast?

                                            https://remarkable.com/ - Remarkable Notebook

                                            Thanks to our Partners,

                                            RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                            App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                            Aftermarket Radio Network

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                            ]]>1637eb29-af6d-4440-aecf-4301aea2812fWed, 12 Feb 2025 00:15:00 -040049:48falsebonus                                            The Power of Enrollment: Building High Performing Teams [RR 1026]The Power of Enrollment: Building High Performing Teams [RR 1026]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network "Enrollment is getting people to do what it is you want them to do, but for their reasons." Learn how to build a strong, motivated team in the service aftermarket industry by focusing on employee engagement and personal responsibility. This discussion covers key topics such as understanding what drives your employees, hiring for character, and using empathy to enhance workplace dynamics. You'll also explore the want-problem-solution framework and how adapting to different communication styles can boost productivity and job satisfaction. Gain valuable insights on motivating employees by aligning their personal goals with company success. Krystal Zellmer, VP at Klemmer Leadership and Character Development. Krystal’s previous episodes HERE Show Notes
                                            • Watch Full Video Episode
                                            • Welcome Krystal Zellmer (00:00:00)
                                            • The Concept of Enrollment (00:02:36)
                                            • Sales and Enrollment Connection (00:03:36)
                                            • Leadership by Example (00:05:30)
                                            • Understanding Company Culture (00:06:49)
                                            • Hiring as a Sale (00:07:24)
                                            • Personal Responsibility in Leadership (00:09:22)
                                            • Dealing with Mistakes (00:10:43)
                                            • Passion for the Industry (00:11:54)
                                            • The Importance of Enrollment (00:12:20)
                                            • What's in it for Them? (00:13:02)
                                            • Fragmented Changes in Business (00:14:30)
                                            • Improving Enrollment Skills (00:19:14
                                            • Understanding Wants (00:20:14)
                                            • Identifying Problems (00:21:11)
                                            • Ownership and Responsibility (00:22:30)
                                            • Enrolling Team Members (00:23:15)
                                            • Finding Individual 'Why' (00:25:01)
                                            • Hiring for Character (00:27:45)
                                            • Competence vs. Character (00:28:24)
                                            • Understanding Team Dynamics (00:30:19)s.
                                            • Building Relationships (00:30:57)
                                            • Empathy vs. Sympathy (00:34:41)
                                            • Awareness of Personal Challenges (00:38:22)
                                            • Effective Communication Styles (00:40:04)
                                            • The Importance of Shifting Communication (00:41:51)
                                            • Utilizing DISC for Better Relationships (00:42:19)
                                            • Personal Responsibility in Communication (00:42:54)
                                            • Breaking Down Communication Barriers (00:44:43)

                                            Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                            Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network "Enrollment is getting people to do what it is you want them to do, but for their reasons." Learn how to build a strong, motivated team in the service aftermarket industry by focusing on employee engagement and personal responsibility. This discussion covers key topics such as understanding what drives your employees, hiring for character, and using empathy to enhance workplace dynamics. You'll also explore the want-problem-solution framework and how adapting to different communication styles can boost productivity and job satisfaction. Gain valuable insights on motivating employees by aligning their personal goals with company success. Krystal Zellmer, VP at Klemmer Leadership and Character Development. Krystal’s previous episodes HERE Show Notes
                                            • Watch Full Video Episode
                                            • Welcome Krystal Zellmer (00:00:00)
                                            • The Concept of Enrollment (00:02:36)
                                            • Sales and Enrollment Connection (00:03:36)
                                            • Leadership by Example (00:05:30)
                                            • Understanding Company Culture (00:06:49)
                                            • Hiring as a Sale (00:07:24)
                                            • Personal Responsibility in Leadership (00:09:22)
                                            • Dealing with Mistakes (00:10:43)
                                            • Passion for the Industry (00:11:54)
                                            • The Importance of Enrollment (00:12:20)
                                            • What's in it for Them? (00:13:02)
                                            • Fragmented Changes in Business (00:14:30)
                                            • Improving Enrollment Skills (00:19:14
                                            • Understanding Wants (00:20:14)
                                            • Identifying Problems (00:21:11)
                                            • Ownership and Responsibility (00:22:30)
                                            • Enrolling Team Members (00:23:15)
                                            • Finding Individual 'Why' (00:25:01)
                                            • Hiring for Character (00:27:45)
                                            • Competence vs. Character (00:28:24)
                                            • Understanding Team Dynamics (00:30:19)s.
                                            • Building Relationships (00:30:57)
                                            • Empathy vs. Sympathy (00:34:41)
                                            • Awareness of Personal Challenges (00:38:22)
                                            • Effective Communication Styles (00:40:04)
                                            • The Importance of Shifting Communication (00:41:51)
                                            • Utilizing DISC for Better Relationships (00:42:19)
                                            • Personal Responsibility in Communication (00:42:54)
                                            • Breaking Down Communication Barriers (00:44:43)

                                            Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                            4df9148e-7d87-4f59-a160-6ffab454bd92Tue, 11 Feb 2025 00:15:00 -040045:43falsefull10261026                                            Technicians as Service Advisors [E201] - Chris Cotton Weekly BlitzTechnicians as Service Advisors [E201] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                            I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                            Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

                                            In this insightful podcast episode, Coach Chris Cotton delves into the evolving dynamics of auto repair shops by exploring the transition of technicians into service advisor roles. Initially harboring skepticism about this shift, Chris has become a strong advocate, recognizing the distinct advantages that technicians offer when they step into advisory positions. He emphasizes that their deep technical knowledge and adept problem-solving abilities can significantly enhance the customer experience.

                                            Chris underscores the critical role of comprehensive training and mentorship programs in equipping technicians with the necessary communication and interpersonal skills required for their new roles. He acknowledges common concerns, such as the potential depletion of technical talent on the shop floor and the financial implications of such transitions. However, he presents a compelling argument that elevating technicians to service advisor roles can lead to increased customer trust, improved shop efficiency, and ultimately, higher revenue.

                                            The episode, sponsored by Shop Marketing Pros, serves as a call to action for shop owners to prioritize the growth and development of their employees. By investing in their workforce, shop owners can cultivate a more knowledgeable and versatile team, capable of driving the business forward in a competitive market. Chris's insights provide a roadmap for successfully navigating this transition, ensuring that both the shop and its employees thrive.

                                            • Introduction to the Episode (00:00:19)
                                            • Changing Perspectives on Technicians as Advisors (00:01:30)
                                            • The Role of Technicians in Service (00:02:53)
                                            • Personal Experience with Technicians (00:03:53)
                                            • Staffing Challenges in Auto Repair (00:06:10)
                                            • Understanding the Service Advisor Role (00:08:31)
                                            • Why Technicians Make Great Advisors (00:09:41)
                                            • Concerns About Transitioning Technicians (00:12:05)
                                            • Training and Support for Technicians (00:16:46)
                                            • Business Case for Promoting Technicians (00:17:42)
                                            • Future Planning for Service Advisors (00:18:50)
                                            • Recap and Call to Action (00:19:56)

                                            Connect with Chris:

                                            chris@autofixsos.com

                                            Phone: 940.400.1008

                                            www.autoshopcoaching.com

                                            Facebook: https://www.facebook.com/

                                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                            ]]>                                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                            I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                            Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

                                            In this insightful podcast episode, Coach Chris Cotton delves into the evolving dynamics of auto repair shops by exploring the transition of technicians into service advisor roles. Initially harboring skepticism about this shift, Chris has become a strong advocate, recognizing the distinct advantages that technicians offer when they step into advisory positions. He emphasizes that their deep technical knowledge and adept problem-solving abilities can significantly enhance the customer experience.

                                            Chris underscores the critical role of comprehensive training and mentorship programs in equipping technicians with the necessary communication and interpersonal skills required for their new roles. He acknowledges common concerns, such as the potential depletion of technical talent on the shop floor and the financial implications of such transitions. However, he presents a compelling argument that elevating technicians to service advisor roles can lead to increased customer trust, improved shop efficiency, and ultimately, higher revenue.

                                            The episode, sponsored by Shop Marketing Pros, serves as a call to action for shop owners to prioritize the growth and development of their employees. By investing in their workforce, shop owners can cultivate a more knowledgeable and versatile team, capable of driving the business forward in a competitive market. Chris's insights provide a roadmap for successfully navigating this transition, ensuring that both the shop and its employees thrive.

                                            • Introduction to the Episode (00:00:19)
                                            • Changing Perspectives on Technicians as Advisors (00:01:30)
                                            • The Role of Technicians in Service (00:02:53)
                                            • Personal Experience with Technicians (00:03:53)
                                            • Staffing Challenges in Auto Repair (00:06:10)
                                            • Understanding the Service Advisor Role (00:08:31)
                                            • Why Technicians Make Great Advisors (00:09:41)
                                            • Concerns About Transitioning Technicians (00:12:05)
                                            • Training and Support for Technicians (00:16:46)
                                            • Business Case for Promoting Technicians (00:17:42)
                                            • Future Planning for Service Advisors (00:18:50)
                                            • Recap and Call to Action (00:19:56)

                                            Connect with Chris:

                                            chris@autofixsos.com

                                            Phone: 940.400.1008

                                            www.autoshopcoaching.com

                                            Facebook: https://www.facebook.com/

                                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                            ]]>                                            b58cf08d-048e-437e-8bf1-81a8060fcc94Mon, 10 Feb 2025 00:15:00 -040018:51falsebonus                                            Aiming for Supermedium [E029] - Speak Up! Effective CommunicationAiming for Supermedium [E029] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            In our episode today - Craig introduces listeners to a concept that has helped to shape his own journey, the concept of being “Supermedium.”

                                            This concept is related to fitness goals and how people often do not focus their goals on very specific objectives - which can lead to wasted effort and actually hinder you in many cases. The goal is to be strong enough—or said differently, have the right strength for a specific task.  SUPERMEDIUM.

                                            There are a few references Craig brings into this conversation - one of which is from the book “Be Useful: Seven Tools for Life,” by Arnold Schwarzenegger.

                                            Craig quotes a statement that Arnold makes on the importance of coming into strength training with a clear goal - and ties this to coming into communication training with a clear goal as well.

                                            (Craig also highly recommends that book by Arnold via audio book.)

                                            The link is here:  https://www.amazon.com/dp/B0C1HR5D9S?ref_=cm_sw_r_ffobk_cp_ud_dp_KKT0YM7XDFW30C7FNNXM&skipTwisterOG=1&bestFormat=true&newOGT=1

                                            Just how does this apply to our communication goals? 

                                            Craig often cites that “Toastmasters is his gym’ and that communication skills can atrophy just like any muscle in the body.  Listen in to hear how him discuss some of his own fitness goals and overlays that with what he has seen as he journeys with others on their communication journey too.

                                            This episode will have you thinking about what it is you want to accomplish on your communication journey and should be encouraging for those who might feel a bit too self critical if they aren't achieving an ideal they have imagined.


                                            Today’s Word of the Day:

                                            Untenable

                                            Adj

                                            Something, such as a position, excuse, or situation, that is described as untenable cannot be defended against attack or criticism.

                                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            ]]>                                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            In our episode today - Craig introduces listeners to a concept that has helped to shape his own journey, the concept of being “Supermedium.”

                                            This concept is related to fitness goals and how people often do not focus their goals on very specific objectives - which can lead to wasted effort and actually hinder you in many cases. The goal is to be strong enough—or said differently, have the right strength for a specific task.  SUPERMEDIUM.

                                            There are a few references Craig brings into this conversation - one of which is from the book “Be Useful: Seven Tools for Life,” by Arnold Schwarzenegger.

                                            Craig quotes a statement that Arnold makes on the importance of coming into strength training with a clear goal - and ties this to coming into communication training with a clear goal as well.

                                            (Craig also highly recommends that book by Arnold via audio book.)

                                            The link is here:  https://www.amazon.com/dp/B0C1HR5D9S?ref_=cm_sw_r_ffobk_cp_ud_dp_KKT0YM7XDFW30C7FNNXM&skipTwisterOG=1&bestFormat=true&newOGT=1

                                            Just how does this apply to our communication goals? 

                                            Craig often cites that “Toastmasters is his gym’ and that communication skills can atrophy just like any muscle in the body.  Listen in to hear how him discuss some of his own fitness goals and overlays that with what he has seen as he journeys with others on their communication journey too.

                                            This episode will have you thinking about what it is you want to accomplish on your communication journey and should be encouraging for those who might feel a bit too self critical if they aren't achieving an ideal they have imagined.


                                            Today’s Word of the Day:

                                            Untenable

                                            Adj

                                            Something, such as a position, excuse, or situation, that is described as untenable cannot be defended against attack or criticism.

                                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            ]]>                                            ce33171a-4e78-4fb9-b99c-35bcc697daefMon, 10 Feb 2025 00:15:00 -040021:23falsebonus                                            Future Proofing Your Shop: A 2025 Auto Repair Outlook [THA 419]Future Proofing Your Shop: A 2025 Auto Repair Outlook [THA 419]Thanks to our Partners, NAPA TRACS, and Today's Class The "Great Correction" refers to a shift in the industry after a period of relative ease, likely due to pandemic related factors. The key concerns include a decrease in online searches for auto repair, rising costs, increased competition from dealerships, labor shortages, rapid advancements in technology (EVs, ADAS, AI), and the need to explore new revenue opportunities like key services, ADAS calibration, tires, and truck repairs. These issues suggest that the strategies that worked in the past may no longer be effective. Ryan Daily, Business Coach, The Institute Wayne Marshall, Business Coach, The Institute Fred Hule II, Business Coach, The Institute Show Notes
                                            • Watch Full Video Episode
                                            • Introduction of Guests (00:00:00)
                                            • Market Challenges (00:02:14)
                                            • Customer Education Importance (00:04:01)
                                            • Effective Communication (00:05:16)
                                            • Listening to Customers (00:06:49)
                                            • Value of Language in Services (00:08:34)
                                            • Customer Trust and Attrition (00:09:21)
                                            • New Car Sales Impact (00:10:20)
                                            • Facility Appeal (00:12:26)
                                            • Investing in Facilities (00:14:09)
                                            • Profitability Challenges (00:15:17)
                                            • Mindset Shift in Shop Owners (00:16:16)
                                            • Value Proposition Discussion (00:17:21)
                                            • Continuous Improvement in Service (00:18:03)
                                            • Understanding Profit Targets (00:18:49)
                                            • Shop Management Systems (00:19:51)
                                            • Training Service Advisors (00:21:06).
                                            • Proper Vehicle Inspections (00:22:01)
                                            • Communication with Customers (00:28:15)
                                            • Follow  Up Strategies (00:29:45)
                                            • Educating Customers on Maintenance (00:32:15)
                                            • Company Culture and Staff Engagement (00:34:02)
                                            • Understanding Expectations (00:35:59)
                                            • Customer Engagement (00:36:55)
                                            • Cultural Impact (00:37:36)
                                            • Continuous Education (00:39:30)
                                            • Investment in Staff (00:40:36)
                                            • Onboarding Process (00:42:33)
                                            • Industry Transformation (00:44:38)
                                            • Adapting to Change (00:46:31)

                                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                            ]]>                                            Thanks to our Partners, NAPA TRACS, and Today's Class The "Great Correction" refers to a shift in the industry after a period of relative ease, likely due to pandemic related factors. The key concerns include a decrease in online searches for auto repair, rising costs, increased competition from dealerships, labor shortages, rapid advancements in technology (EVs, ADAS, AI), and the need to explore new revenue opportunities like key services, ADAS calibration, tires, and truck repairs. These issues suggest that the strategies that worked in the past may no longer be effective. Ryan Daily, Business Coach, The Institute Wayne Marshall, Business Coach, The Institute Fred Hule II, Business Coach, The Institute Show Notes
                                            • Watch Full Video Episode
                                            • Introduction of Guests (00:00:00)
                                            • Market Challenges (00:02:14)
                                            • Customer Education Importance (00:04:01)
                                            • Effective Communication (00:05:16)
                                            • Listening to Customers (00:06:49)
                                            • Value of Language in Services (00:08:34)
                                            • Customer Trust and Attrition (00:09:21)
                                            • New Car Sales Impact (00:10:20)
                                            • Facility Appeal (00:12:26)
                                            • Investing in Facilities (00:14:09)
                                            • Profitability Challenges (00:15:17)
                                            • Mindset Shift in Shop Owners (00:16:16)
                                            • Value Proposition Discussion (00:17:21)
                                            • Continuous Improvement in Service (00:18:03)
                                            • Understanding Profit Targets (00:18:49)
                                            • Shop Management Systems (00:19:51)
                                            • Training Service Advisors (00:21:06).
                                            • Proper Vehicle Inspections (00:22:01)
                                            • Communication with Customers (00:28:15)
                                            • Follow  Up Strategies (00:29:45)
                                            • Educating Customers on Maintenance (00:32:15)
                                            • Company Culture and Staff Engagement (00:34:02)
                                            • Understanding Expectations (00:35:59)
                                            • Customer Engagement (00:36:55)
                                            • Cultural Impact (00:37:36)
                                            • Continuous Education (00:39:30)
                                            • Investment in Staff (00:40:36)
                                            • Onboarding Process (00:42:33)
                                            • Industry Transformation (00:44:38)
                                            • Adapting to Change (00:46:31)

                                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                            ]]>                                            b79fd294-ef65-4ee8-b84f-ba382ee9e794Fri, 07 Feb 2025 14:00:00 -040047:54falsefull419419                                            To Lease or Not to Lease: Buying Versus Leasing Decisions [E156] - Business By The NumbersTo Lease or Not to Lease: Buying Versus Leasing Decisions [E156] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                            Welcome to another episode of Business by the Numbers, hosted by Hunt Demarest, CPA, with Paar Melis & Associates. This week, we're diving into the pros and cons of leasing versus buying vehicles and equipment, covering critical tax implications and cash flow considerations. Whether you're eyeing a new luxury SUV or financing essential shop equipment, this episode breaks down the factors that influence your financial decisions.

                                            Key Points:

                                            • Leasing vs. Buying: Understand the key differences, from cash flow management to tax deductions, when deciding whether to lease or purchase vehicles or equipment.
                                            • Tax Implications: Learn how vehicle weight (like the 6,000-pound gross vehicle weight rule) affects first-year deductions.
                                            • Leasing Equipment: Discover why leases dominate the automotive equipment industry and how they’re treated for tax purposes.
                                            • Cash Flow Management: Explore how financing options impact cash flow, both short and long-term.
                                            • Real-Life Scenarios: Gain insights from real-world examples, like a $3,000 savings on a BMW purchase using dealership financing incentives.

                                            Thanks to our partners, NAPA TRACS and Promotive

                                            Thanks to our partner, NAPA TRACS

                                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                            Thanks to our partner, Promotive

                                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                            Visit us Online: www.paarmelis.com

                                            Email Hunt: podcast@paarmelis.com

                                            Download a Copy of My Books Here:


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                            ]]>                                            Thanks to our partners, NAPA TRACS and Promotive

                                            Welcome to another episode of Business by the Numbers, hosted by Hunt Demarest, CPA, with Paar Melis & Associates. This week, we're diving into the pros and cons of leasing versus buying vehicles and equipment, covering critical tax implications and cash flow considerations. Whether you're eyeing a new luxury SUV or financing essential shop equipment, this episode breaks down the factors that influence your financial decisions.

                                            Key Points:

                                            • Leasing vs. Buying: Understand the key differences, from cash flow management to tax deductions, when deciding whether to lease or purchase vehicles or equipment.
                                            • Tax Implications: Learn how vehicle weight (like the 6,000-pound gross vehicle weight rule) affects first-year deductions.
                                            • Leasing Equipment: Discover why leases dominate the automotive equipment industry and how they’re treated for tax purposes.
                                            • Cash Flow Management: Explore how financing options impact cash flow, both short and long-term.
                                            • Real-Life Scenarios: Gain insights from real-world examples, like a $3,000 savings on a BMW purchase using dealership financing incentives.

                                            Thanks to our partners, NAPA TRACS and Promotive

                                            Thanks to our partner, NAPA TRACS

                                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                            Thanks to our partner, Promotive

                                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                            Visit us Online: www.paarmelis.com

                                            Email Hunt: podcast@paarmelis.com

                                            Download a Copy of My Books Here:


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                            ]]>                                            57b046c7-02ef-4106-8214-be70ab99ef7cThu, 06 Feb 2025 00:15:00 -040024:21falsebonus                                            Top Online Training Resources for Automotive Technicians [E172] - Automotive Field TheoryTop Online Training Resources for Automotive Technicians [E172] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                            Matt Fanslow recommends a variety of resources for automotive technicians beyond standard service manuals.

                                            Thanks to our Partner, NAPA Autotech

                                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                            ]]>                                            Thanks to our Partner, NAPA Autotech

                                            Matt Fanslow recommends a variety of resources for automotive technicians beyond standard service manuals.

                                            Thanks to our Partner, NAPA Autotech

                                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                            ]]>                                            60592c52-f4d9-41b5-a0db-7fa787d7cf1bWed, 05 Feb 2025 00:15:00 -040028:14falsebonus                                            Preparing for April's Marketing [E138] - The Auto Repair Marketing PodcastPreparing for April's Marketing [E138] - The Auto Repair Marketing PodcastThanks to our Partners,

                                            RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                            App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                            Dive into actionable marketing strategies for April with hosts Brian Walker and Caroline Legrand in this episode of the "Marketing by the Months" series. From leveraging Spring Car Care Month to hosting car care clinics, you’ll uncover creative ways to educate customers, build trust, and grow your auto repair shop.

                                            This episode dives into turning quirky national days like National 4x4 Day into engaging social media content and using VEDA (Video Every Day in April) to showcase your shop’s personality and expertise on camera. Plus, explore strategies to capitalize on tax refund promotions and seasonal maintenance trends that help bring in springtime traffic.

                                            Tune in now to discover actionable tips and fresh ideas to make your April marketing a success. Don’t miss this chance to fill your bays and grow your Shop!

                                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                                            Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                            Lagniappe (Books, Links, Other Podcasts, etc)

                                            https://www.daysoftheyear.com   

                                            https://www.nationaldaycalendar.com/ 

                                            https://shopmarketingpros.com/ep-118-doing-video-every-day-for-a-month/ - Doing Video Every Day For A Month

                                            https://shopmarketingpros.com/how-doing-video-every-day-can-transform-your-auto-repair-shops-marketing-strategy/ 

                                            Show Notes with Timestamps

                                            • Introduction to April Marketing (00:00:10)  The hosts introduce the episode and discuss the focus on marketing strategies for April.
                                            • Spring Car Care Month (00:02:43)  April is highlighted as Spring Car Care Month, emphasizing vehicle maintenance and customer education.
                                            • Car Care Clinics (00:03:11)  Hosts suggest hosting car care clinics to engage customers and educate them about vehicle maintenance.
                                            • Vida: Video Every Day in April (00:04:55)  Discussion on the importance of video marketing and committing to daily video creation for engagement.
                                            • Celebrating National Pickleball Month (00:07:44)  Hosts encourage engaging posts related to National Pickleball Month, even if not directly automotive.
                                            • Honoring EMS Week (00:08:12)  Discussing ways to celebrate and honor first responders during EMS Week with discounts or special offers.
                                            • Tax Return Promotions (00:09:55)  Promoting services around tax returns, encouraging customers to invest in vehicle maintenance with their refunds.
                                            • April Fool's Day Marketing (00:10:48)  Ideas for fun social media posts and jokes to engage customers on April Fool's Day.
                                            • National Ride Your Horse to a Bar Day (00:14:09)  Hosts humorously discuss the quirky holiday and encourage creative marketing ideas around it.
                                            • National 4x4 Day (April 4) (00:14:45)  Celebration ideas for off-road enthusiasts and engaging posts for customers.
                                            • World Rat Day (April 4) (00:15:18)  Discussion on celebrating the impact of rats on auto repairs.
                                            • National Rita Roadmap Day (April 5) (00:16:12)  A fun take on roadmap reading skills among staff.
                                            • International Pillow Fight Day (April 5) (00:16:27)  Humorous suggestions for a pillow fight as social media content.
                                            • National Grilled Cheese Sandwich Day (April 12) (00:17:05)  Ideas for a grilled cheese challenge at the shop.
                                            • State Pride Days (April) (00:17:28)  Encouragement to celebrate local state days and community engagement.
                                            • Tax Day and National That Sucks Day (April 15) (00:18:08)  Creative marketing ideas related to tax day and repairs.
                                            • National Auctioneers Day (April 17) (00:19:08)  Fun activities like staff auctioneering for customer engagement.
                                            • Easter (April 20) (00:19:40)  Ideas for Easter celebrations and community involvement.
                                            • Girl Scout Leaders Day and Earth Day (April 22) (00:20:24)  Promoting community ties with Girl Scouts and environmental awareness.
                                            • Clean Comedy Day (April 28) (00:21:38)  Encouraging clean jokes and humor among staff.
                                            • Viral Video Day (April 29) (00:22:17)  Encouragement to create engaging videos for social media.
                                            • April Showers Bring May Flowers (00:23:38)  Marketing strategies related to spring maintenance and vehicle care.

                                            How To Get In Touch

                                            Group - Auto Repair Marketing Mastermind

                                            Website - shopmarketingpros.com 

                                            Facebook - facebook.com/shopmarketingpros 

                                            Get the Book - shopmarketingpros.com/book

                                            Instagram - @shopmarketingpros 

                                            Questions/Ideas - podcast@shopmarketingpros.com 

                                            Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                            Tune in for another episode next week. Until then, go fill those bays!

                                            Talking Points

                                            General Topics for April:

                                            • April showers bring may flowers - wiper blades, Aquapel, tires
                                            • Continuing the theme from March
                                            • Spring maintenance and cleaning
                                            • Pot holes - winter damage
                                            • Change back to summer tires
                                            • Continue with the tax refund talk

                                            Days of the Year - Monthly Themes

                                            • April is the first of the two National Car Care Months
                                            • VEDA - Video Every Day in April

                                            Days of the Year - Weekly Themes

                                            • National EMS Week

                                            Days of the Year - Daily Themes

                                            • 4/1 April Fools Day
                                            • 4/2 National Ride Your Horse to a Bar Day
                                            • 4/3 National Burrito Day
                                            • 4/4 World Rat Day
                                            • ⅘ International Pllow Fight Day
                                            • ⅘ National Read a Road Map Day
                                            • 4/12 National Grilled Cheese Sandwich Day
                                            • 4/15 National That Sucks Day
                                            • 4/17 National Auctioneers Day
                                            • 4/20 Easter
                                            • 4/22 National Jelly Bean Day
                                            • 4/28 Clean Comedy Day
                                            • 4/29 Viral Video Day








                                            Aftermarket Radio Network

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                            https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

                                            App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

                                            Dive into actionable marketing strategies for April with hosts Brian Walker and Caroline Legrand in this episode of the "Marketing by the Months" series. From leveraging Spring Car Care Month to hosting car care clinics, you’ll uncover creative ways to educate customers, build trust, and grow your auto repair shop.

                                            This episode dives into turning quirky national days like National 4x4 Day into engaging social media content and using VEDA (Video Every Day in April) to showcase your shop’s personality and expertise on camera. Plus, explore strategies to capitalize on tax refund promotions and seasonal maintenance trends that help bring in springtime traffic.

                                            Tune in now to discover actionable tips and fresh ideas to make your April marketing a success. Don’t miss this chance to fill your bays and grow your Shop!

                                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                                            Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                            Lagniappe (Books, Links, Other Podcasts, etc)

                                            https://www.daysoftheyear.com   

                                            https://www.nationaldaycalendar.com/ 

                                            https://shopmarketingpros.com/ep-118-doing-video-every-day-for-a-month/ - Doing Video Every Day For A Month

                                            https://shopmarketingpros.com/how-doing-video-every-day-can-transform-your-auto-repair-shops-marketing-strategy/ 

                                            Show Notes with Timestamps

                                            • Introduction to April Marketing (00:00:10)  The hosts introduce the episode and discuss the focus on marketing strategies for April.
                                            • Spring Car Care Month (00:02:43)  April is highlighted as Spring Car Care Month, emphasizing vehicle maintenance and customer education.
                                            • Car Care Clinics (00:03:11)  Hosts suggest hosting car care clinics to engage customers and educate them about vehicle maintenance.
                                            • Vida: Video Every Day in April (00:04:55)  Discussion on the importance of video marketing and committing to daily video creation for engagement.
                                            • Celebrating National Pickleball Month (00:07:44)  Hosts encourage engaging posts related to National Pickleball Month, even if not directly automotive.
                                            • Honoring EMS Week (00:08:12)  Discussing ways to celebrate and honor first responders during EMS Week with discounts or special offers.
                                            • Tax Return Promotions (00:09:55)  Promoting services around tax returns, encouraging customers to invest in vehicle maintenance with their refunds.
                                            • April Fool's Day Marketing (00:10:48)  Ideas for fun social media posts and jokes to engage customers on April Fool's Day.
                                            • National Ride Your Horse to a Bar Day (00:14:09)  Hosts humorously discuss the quirky holiday and encourage creative marketing ideas around it.
                                            • National 4x4 Day (April 4) (00:14:45)  Celebration ideas for off-road enthusiasts and engaging posts for customers.
                                            • World Rat Day (April 4) (00:15:18)  Discussion on celebrating the impact of rats on auto repairs.
                                            • National Rita Roadmap Day (April 5) (00:16:12)  A fun take on roadmap reading skills among staff.
                                            • International Pillow Fight Day (April 5) (00:16:27)  Humorous suggestions for a pillow fight as social media content.
                                            • National Grilled Cheese Sandwich Day (April 12) (00:17:05)  Ideas for a grilled cheese challenge at the shop.
                                            • State Pride Days (April) (00:17:28)  Encouragement to celebrate local state days and community engagement.
                                            • Tax Day and National That Sucks Day (April 15) (00:18:08)  Creative marketing ideas related to tax day and repairs.
                                            • National Auctioneers Day (April 17) (00:19:08)  Fun activities like staff auctioneering for customer engagement.
                                            • Easter (April 20) (00:19:40)  Ideas for Easter celebrations and community involvement.
                                            • Girl Scout Leaders Day and Earth Day (April 22) (00:20:24)  Promoting community ties with Girl Scouts and environmental awareness.
                                            • Clean Comedy Day (April 28) (00:21:38)  Encouraging clean jokes and humor among staff.
                                            • Viral Video Day (April 29) (00:22:17)  Encouragement to create engaging videos for social media.
                                            • April Showers Bring May Flowers (00:23:38)  Marketing strategies related to spring maintenance and vehicle care.

                                            How To Get In Touch

                                            Group - Auto Repair Marketing Mastermind

                                            Website - shopmarketingpros.com 

                                            Facebook - facebook.com/shopmarketingpros 

                                            Get the Book - shopmarketingpros.com/book

                                            Instagram - @shopmarketingpros 

                                            Questions/Ideas - podcast@shopmarketingpros.com 

                                            Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

                                            Tune in for another episode next week. Until then, go fill those bays!

                                            Talking Points

                                            General Topics for April:

                                            • April showers bring may flowers - wiper blades, Aquapel, tires
                                            • Continuing the theme from March
                                            • Spring maintenance and cleaning
                                            • Pot holes - winter damage
                                            • Change back to summer tires
                                            • Continue with the tax refund talk

                                            Days of the Year - Monthly Themes

                                            • April is the first of the two National Car Care Months
                                            • VEDA - Video Every Day in April

                                            Days of the Year - Weekly Themes

                                            • National EMS Week

                                            Days of the Year - Daily Themes

                                            • 4/1 April Fools Day
                                            • 4/2 National Ride Your Horse to a Bar Day
                                            • 4/3 National Burrito Day
                                            • 4/4 World Rat Day
                                            • ⅘ International Pllow Fight Day
                                            • ⅘ National Read a Road Map Day
                                            • 4/12 National Grilled Cheese Sandwich Day
                                            • 4/15 National That Sucks Day
                                            • 4/17 National Auctioneers Day
                                            • 4/20 Easter
                                            • 4/22 National Jelly Bean Day
                                            • 4/28 Clean Comedy Day
                                            • 4/29 Viral Video Day








                                            Aftermarket Radio Network

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                                            ]]>6c807818-6c1a-4147-9ae4-129baf41f69bWed, 05 Feb 2025 00:15:00 -040025:00falsebonus                                            Lost Keys, Found Revenue: Capitalize on Key Replacement with AutoProPAD G3 [RR 1025]Lost Keys, Found Revenue: Capitalize on Key Replacement with AutoProPAD G3 [RR 1025]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network
                                            Explore the profitable opportunity of key cutting and programming for auto repair shops in the automotive aftermarket. With around 25 million keys sold each year, many vehicle owners lose at least one key within the first 15 years of ownership. Matt Fanslow and Scott Gompper highlight the Nitrous AutoProPad G3, simplifying key programming and emphasizing the significant revenue potential within this largely untapped market.
                                            Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Scott Gompper, Nitrous Keys Show Notes
                                            • Watch Full Video Episode
                                            • Introduction to Keys (00:00:00)
                                            • Nitrous AutoPro ad G3 Features (00:01:07)
                                            • Key Market Insights (00:02:38)
                                            • Importance of Key Cutting (00:03:02)
                                            • Programming Keys for Modules (00:04:30)
                                            • Integrating Key Cutting Services (00:05:01)
                                            • Tool Interface Explanation (00:05:22)
                                            • Calculating ROI for Key Cutting (00:06:41)
                                            • EV and Hybrid Vehicle Services (00:09:50)
                                            • Key Cutting Machine Overview (00:11:00)
                                            • Investment in Key Cutting Services (00:12:47)
                                            • Marketing Key Cutting Services (00:13:40)
                                            • Benefits of Attending Trade Shows (00:14:00)
                                            • Fleet Services and Key Cutting (00:14:39)

                                            Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                            Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network
                                            Explore the profitable opportunity of key cutting and programming for auto repair shops in the automotive aftermarket. With around 25 million keys sold each year, many vehicle owners lose at least one key within the first 15 years of ownership. Matt Fanslow and Scott Gompper highlight the Nitrous AutoProPad G3, simplifying key programming and emphasizing the significant revenue potential within this largely untapped market.
                                            Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Scott Gompper, Nitrous Keys Show Notes
                                            • Watch Full Video Episode
                                            • Introduction to Keys (00:00:00)
                                            • Nitrous AutoPro ad G3 Features (00:01:07)
                                            • Key Market Insights (00:02:38)
                                            • Importance of Key Cutting (00:03:02)
                                            • Programming Keys for Modules (00:04:30)
                                            • Integrating Key Cutting Services (00:05:01)
                                            • Tool Interface Explanation (00:05:22)
                                            • Calculating ROI for Key Cutting (00:06:41)
                                            • EV and Hybrid Vehicle Services (00:09:50)
                                            • Key Cutting Machine Overview (00:11:00)
                                            • Investment in Key Cutting Services (00:12:47)
                                            • Marketing Key Cutting Services (00:13:40)
                                            • Benefits of Attending Trade Shows (00:14:00)
                                            • Fleet Services and Key Cutting (00:14:39)

                                            Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                            732b0a72-561b-4919-99ca-005b349652e2Tue, 04 Feb 2025 00:00:00 -040016:02falsefull10251025                                            Celebrating 200 Episodes: Key Insights for Auto Repair Shop Owners to Thrive and Succeed - Chris Cotton Weekly BlitzCelebrating 200 Episodes: Key Insights for Auto Repair Shop Owners to Thrive and Succeed - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                            In the 200th episode of "The Weekly Blitz," Coach Chris Cotton marks a significant milestone for the podcast by taking a moment to reflect on the journey over the past year. He shares personal anecdotes that resonate with the audience, including a heartfelt update on Kimberly, who made the selfless decision to donate a kidney to her brother, highlighting the profound impact of family and generosity.

                                            Chris delves into key topics that are crucial for auto repair shop owners, offering insights and advice that are both practical and forward-thinking. One of the main discussions revolves around the concept of adopting a four-day workweek. He explores the potential benefits this can bring, such as improved work-life balance for employees, increased productivity, and enhanced job satisfaction, while also addressing the challenges and considerations that come with implementing such a change.

                                            Another focal point of the episode is the distinction between commitment and mere interest. Chris emphasizes that true success in business requires a deep commitment, rather than just a passing interest. He encourages shop owners to fully dedicate themselves to their goals and to cultivate a mindset that prioritizes long-term success over short-term gains.

                                            The benefits of business coaching are also highlighted, with Chris advocating for the value of having a mentor or coach to guide business owners through the complexities of running an auto repair shop. He shares how coaching can provide clarity, accountability, and strategic direction, ultimately leading to more effective decision-making and business growth.

                                            Throughout the episode, Chris underscores the importance of professionalism within the industry. He stresses that maintaining high standards of professionalism not only enhances the reputation of individual shops but also elevates the industry as a whole.

                                            In addition, he encourages listeners to take advantage of the marketing resources offered by the podcast's sponsor, Shop Marketing Pros. He explains how utilizing these resources can help shop owners effectively reach their target audience, build their brand, and drive business success.

                                            Overall, the episode serves as both a retrospective on the past year's achievements and a motivational message aimed at inspiring business improvement. Chris Cotton's insights and stories provide valuable lessons and encouragement for auto repair shop owners looking to elevate their businesses to new heights.

                                            Introduction to the Podcast (00:00:11)

                                            • Overview of the podcast's purpose and the value it offers to auto repair businesses.
                                            • Celebrating Episode 200 (00:01:08)
                                            • Kimberly's Kidney Donation (00:02:06)
                                            • Highlighting Episode 164 - Unlocking Greatness (00:04:21)
                                            • Highlighting Episode 170 - Four Day Workweek (00:05:24)
                                            • Preparing for 2025 (00:07:42)
                                            • Highlighting Episode 172 - Commitment vs. Interest (00:08:46)
                                            • Highlighting Episode 175 - The Pumpkin Patch (00:09:58)
                                            • Highlighting Episode 180 - Profit First (00:11:11)
                                            • Highlighting Episode 185 - Mom and Pop Shops (00:12:00)
                                            • Highlighting Episode 186 - Coached vs. Uncoached (00:12:46)
                                            • Highlighting Episode 187 - Project Alpha (00:13:05)
                                            • Highlighting Episode 189 - Impact of Politics (00:13:55)
                                            • Highlighting Episode 192 - Self-Obstruction (00:14:20)
                                            • Highlighting Episode 193 - Being the Best Shop (00:14:46)
                                            • Highlighting Episode 197 - Chris's Favorite Things (00:15:30)
                                            • Looking Ahead to Episodes 201 and 202 (00:15:50)

                                            Connect with Chris:

                                            chris@autofixsos.com

                                            Phone: 940.400.1008

                                            www.autoshopcoaching.com

                                            Facebook: https://www.facebook.com/

                                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                            ]]>                                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                            If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                            In the 200th episode of "The Weekly Blitz," Coach Chris Cotton marks a significant milestone for the podcast by taking a moment to reflect on the journey over the past year. He shares personal anecdotes that resonate with the audience, including a heartfelt update on Kimberly, who made the selfless decision to donate a kidney to her brother, highlighting the profound impact of family and generosity.

                                            Chris delves into key topics that are crucial for auto repair shop owners, offering insights and advice that are both practical and forward-thinking. One of the main discussions revolves around the concept of adopting a four-day workweek. He explores the potential benefits this can bring, such as improved work-life balance for employees, increased productivity, and enhanced job satisfaction, while also addressing the challenges and considerations that come with implementing such a change.

                                            Another focal point of the episode is the distinction between commitment and mere interest. Chris emphasizes that true success in business requires a deep commitment, rather than just a passing interest. He encourages shop owners to fully dedicate themselves to their goals and to cultivate a mindset that prioritizes long-term success over short-term gains.

                                            The benefits of business coaching are also highlighted, with Chris advocating for the value of having a mentor or coach to guide business owners through the complexities of running an auto repair shop. He shares how coaching can provide clarity, accountability, and strategic direction, ultimately leading to more effective decision-making and business growth.

                                            Throughout the episode, Chris underscores the importance of professionalism within the industry. He stresses that maintaining high standards of professionalism not only enhances the reputation of individual shops but also elevates the industry as a whole.

                                            In addition, he encourages listeners to take advantage of the marketing resources offered by the podcast's sponsor, Shop Marketing Pros. He explains how utilizing these resources can help shop owners effectively reach their target audience, build their brand, and drive business success.

                                            Overall, the episode serves as both a retrospective on the past year's achievements and a motivational message aimed at inspiring business improvement. Chris Cotton's insights and stories provide valuable lessons and encouragement for auto repair shop owners looking to elevate their businesses to new heights.

                                            Introduction to the Podcast (00:00:11)

                                            • Overview of the podcast's purpose and the value it offers to auto repair businesses.
                                            • Celebrating Episode 200 (00:01:08)
                                            • Kimberly's Kidney Donation (00:02:06)
                                            • Highlighting Episode 164 - Unlocking Greatness (00:04:21)
                                            • Highlighting Episode 170 - Four Day Workweek (00:05:24)
                                            • Preparing for 2025 (00:07:42)
                                            • Highlighting Episode 172 - Commitment vs. Interest (00:08:46)
                                            • Highlighting Episode 175 - The Pumpkin Patch (00:09:58)
                                            • Highlighting Episode 180 - Profit First (00:11:11)
                                            • Highlighting Episode 185 - Mom and Pop Shops (00:12:00)
                                            • Highlighting Episode 186 - Coached vs. Uncoached (00:12:46)
                                            • Highlighting Episode 187 - Project Alpha (00:13:05)
                                            • Highlighting Episode 189 - Impact of Politics (00:13:55)
                                            • Highlighting Episode 192 - Self-Obstruction (00:14:20)
                                            • Highlighting Episode 193 - Being the Best Shop (00:14:46)
                                            • Highlighting Episode 197 - Chris's Favorite Things (00:15:30)
                                            • Looking Ahead to Episodes 201 and 202 (00:15:50)

                                            Connect with Chris:

                                            chris@autofixsos.com

                                            Phone: 940.400.1008

                                            www.autoshopcoaching.com

                                            Facebook: https://www.facebook.com/

                                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                            ]]>                                            27c43bad-1e88-4f7f-98a2-3e3e0d3876a1Mon, 03 Feb 2025 00:15:00 -040015:15falsebonus                                            The Steps Before a Low Score [E028] - Speak Up! Effective CommunicationThe Steps Before a Low Score [E028] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            In this episode, Craig is concise as he reflects on the timeless wisdom of Martin Luther King Jr. and how his principles of nonviolent conflict resolution remain highly relevant today. Inspired by recent readings of King’s works, specifically his iconic Letter from Birmingham Jail, Craig explores how these lessons can be applied to resolving conflicts in everyday life—even in situations as modern as addressing negative reviews.

                                            This thoughtful discussion acknowledges the historical context of King’s writings while highlighting their enduring value in promoting understanding, negotiation, and meaningful resolution.


                                            Key Points Discussed:

                                            • Craig’s Appreciation for MLK’s Legacy: Acknowledging King’s brilliance as a leader, communicator, and writer, Craig emphasizes the enduring relevance of his concepts and principles.
                                            • The Four Steps of a Nonviolent Campaign (as outlined in Letter from Birmingham Jail):

                                            1. Collection of Facts: Ensure injustices are present and verified.
                                            2. Negotiation: Open dialogue with a willingness to find common ground.
                                            3. Self-Purification: Prepare yourself to act constructively and maintain the ability to return to negotiation.
                                            4. Direct Action: Take deliberate action aimed at fostering a return to negotiation.

                                            The Word of the Day:

                                            Unfettered.

                                            • Adj - Not controlled by anyone or anything.  Uninhibited

                                            Modern Applications:

                                            Craig draws parallels between these steps and common missteps in conflict resolution today, such as skipping fact-gathering and jumping straight to retaliation—like leaving a low review without understanding the full story. He discusses how these missed steps can lead to escalation rather than resolution.

                                            Takeaways for Listeners:

                                            • People care about how much you know only after they know how much you care.
                                            • Applying MLK’s principles to situations like resolving a customer complaint or an unjust review can model constructive engagement and encourage others to seek facts, negotiation, and resolution.

                                            This episode is a thoughtful tribute to King’s enduring legacy and a practical guide for applying his lessons to resolve conflicts with empathy and integrity.

                                            Links & Resources:

                                            • Letter from Birmingham Jail by Martin Luther King Jr.

                                            Join Craig as he unpacks these timeless lessons and their power to transform the way we approach conflicts in our personal and professional lives.

                                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            ]]>                                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            In this episode, Craig is concise as he reflects on the timeless wisdom of Martin Luther King Jr. and how his principles of nonviolent conflict resolution remain highly relevant today. Inspired by recent readings of King’s works, specifically his iconic Letter from Birmingham Jail, Craig explores how these lessons can be applied to resolving conflicts in everyday life—even in situations as modern as addressing negative reviews.

                                            This thoughtful discussion acknowledges the historical context of King’s writings while highlighting their enduring value in promoting understanding, negotiation, and meaningful resolution.


                                            Key Points Discussed:

                                            • Craig’s Appreciation for MLK’s Legacy: Acknowledging King’s brilliance as a leader, communicator, and writer, Craig emphasizes the enduring relevance of his concepts and principles.
                                            • The Four Steps of a Nonviolent Campaign (as outlined in Letter from Birmingham Jail):

                                            1. Collection of Facts: Ensure injustices are present and verified.
                                            2. Negotiation: Open dialogue with a willingness to find common ground.
                                            3. Self-Purification: Prepare yourself to act constructively and maintain the ability to return to negotiation.
                                            4. Direct Action: Take deliberate action aimed at fostering a return to negotiation.

                                            The Word of the Day:

                                            Unfettered.

                                            • Adj - Not controlled by anyone or anything.  Uninhibited

                                            Modern Applications:

                                            Craig draws parallels between these steps and common missteps in conflict resolution today, such as skipping fact-gathering and jumping straight to retaliation—like leaving a low review without understanding the full story. He discusses how these missed steps can lead to escalation rather than resolution.

                                            Takeaways for Listeners:

                                            • People care about how much you know only after they know how much you care.
                                            • Applying MLK’s principles to situations like resolving a customer complaint or an unjust review can model constructive engagement and encourage others to seek facts, negotiation, and resolution.

                                            This episode is a thoughtful tribute to King’s enduring legacy and a practical guide for applying his lessons to resolve conflicts with empathy and integrity.

                                            Links & Resources:

                                            • Letter from Birmingham Jail by Martin Luther King Jr.

                                            Join Craig as he unpacks these timeless lessons and their power to transform the way we approach conflicts in our personal and professional lives.

                                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            ]]>                                            788a66c9-f03e-4925-b04f-439e09430bf7Mon, 03 Feb 2025 00:15:00 -040020:28falsebonus                                            Start Simple: A Practical Approach to Implementing Digital Vehicle Inspections (DVI) [THA 418]Start Simple: A Practical Approach to Implementing Digital Vehicle Inspections (DVI) [THA 418]Thanks to our Partners, NAPA TRACS, and Today's Class This episode covers the practical benefits of digital vehicle inspections (DVIs) for shop owners. Learn how DVIs can boost Average Repair Orders (ARO) and improve customer communication. Industry professionals share real-world insights on overcoming cultural resistance, the role of leadership, and strategies for successful implementation. Plus, explore how AI enhances inspection reports and processes. Whether you're new to DVIs or looking to optimize, this episode is packed with actionable tips to help your shop thrive. Ben Dexter, National Training Manager, NAPA TRACS Chris Cloutier, Golden Rule Auto Care and CEO of Autoflow. Charlie Pixley, Charlie's Car Car, Clearwater, FL Show Notes
                                            • Watch Full Video Episode
                                            • Introduction to Digital Vehicle Inspections (00:00:00)
                                            • Challenges of Implementing DVI (00:03:03)
                                            • Leadership and Accountability (00:04:07)
                                            • Charlie's Experience with DVI (00:05:02)
                                            • DVI Evolution and Adoption (00:06:25)
                                            • Ben's Insights on Change (00:07:56)
                                            • The Importance of KPIs (00:09:41)
                                            • Battling Priorities in Shops (00:13:01)
                                            • Improving DVI Processes (00:16:40)
                                            • Customer Perspective on DVI (00:18:53)
                                            • Challenges in DVI Implementation (00:19:45)
                                            • Consumer Engagement with DVI (00:20:26)
                                            • AI and Technology in DVI (00:21:18)
                                            • Importance of Customer Complaints in DVI (00:22:36)
                                            • Professionalism in DVI Communication (00:23:40)
                                            • Learning from Industry Peers (00:25:21)
                                            • Benefits of DVI for Sales Growth (00:26:38)
                                            • Leadership Role in DVI Implementation (00:30:49)
                                            • 300% Rule in DVI (00:33:03)
                                            • Creating Habits for Change (00:35:44)
                                            • Leadership and Accountability (00:36:36)
                                            • Key Performance Indicators (00:41:21)
                                            • Start Simple and Improve (00:42:07)
                                            • Constant Correction and Praise (00:43:55)

                                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                            ]]>                                            Thanks to our Partners, NAPA TRACS, and Today's Class This episode covers the practical benefits of digital vehicle inspections (DVIs) for shop owners. Learn how DVIs can boost Average Repair Orders (ARO) and improve customer communication. Industry professionals share real-world insights on overcoming cultural resistance, the role of leadership, and strategies for successful implementation. Plus, explore how AI enhances inspection reports and processes. Whether you're new to DVIs or looking to optimize, this episode is packed with actionable tips to help your shop thrive. Ben Dexter, National Training Manager, NAPA TRACS Chris Cloutier, Golden Rule Auto Care and CEO of Autoflow. Charlie Pixley, Charlie's Car Car, Clearwater, FL Show Notes
                                            • Watch Full Video Episode
                                            • Introduction to Digital Vehicle Inspections (00:00:00)
                                            • Challenges of Implementing DVI (00:03:03)
                                            • Leadership and Accountability (00:04:07)
                                            • Charlie's Experience with DVI (00:05:02)
                                            • DVI Evolution and Adoption (00:06:25)
                                            • Ben's Insights on Change (00:07:56)
                                            • The Importance of KPIs (00:09:41)
                                            • Battling Priorities in Shops (00:13:01)
                                            • Improving DVI Processes (00:16:40)
                                            • Customer Perspective on DVI (00:18:53)
                                            • Challenges in DVI Implementation (00:19:45)
                                            • Consumer Engagement with DVI (00:20:26)
                                            • AI and Technology in DVI (00:21:18)
                                            • Importance of Customer Complaints in DVI (00:22:36)
                                            • Professionalism in DVI Communication (00:23:40)
                                            • Learning from Industry Peers (00:25:21)
                                            • Benefits of DVI for Sales Growth (00:26:38)
                                            • Leadership Role in DVI Implementation (00:30:49)
                                            • 300% Rule in DVI (00:33:03)
                                            • Creating Habits for Change (00:35:44)
                                            • Leadership and Accountability (00:36:36)
                                            • Key Performance Indicators (00:41:21)
                                            • Start Simple and Improve (00:42:07)
                                            • Constant Correction and Praise (00:43:55)

                                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                            ]]>                                            a7bba0e5-182f-4b40-a69f-a83d094c7ca7Fri, 31 Jan 2025 14:00:00 -040045:01falsefull418418                                            Executive Orders - Taxes and IRS Updates [E155] - Business By The NumbersExecutive Orders - Taxes and IRS Updates [E155] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                            Welcome to this episode of Business by the Numbers! Host Hunt Demarest, CPA, explores the recent IRS developments and what they mean for business owners, taxpayers, and accountants alike. With executive orders, funding cuts, and shifting policies, there's plenty to unpack about the future of the IRS and tax compliance.

                                            Key Takeaways:

                                            • IRS Funding Cuts: The Inflation Reduction Act promised $80 billion for the IRS, but political maneuvering and budget cuts have significantly reduced this allocation.
                                            • Commissioner Resignation: The departure of the IRS commissioner raises questions about future agency direction and efficiency.
                                            • Audit Frequency Impact: With fewer agents and reduced funding, audits for wealthy individuals and large corporations are likely to decrease.
                                            • Taxpayer Challenges: Delayed refunds, processing slowdowns, and a backlog of cases could worsen due to IRS understaffing.
                                            • Emerging Trends: Discussion on potential international tax changes and the possibility of an "External Revenue Service" impacting U.S. tax revenue collection.
                                            • https://www.projectfinance.law/publications/2025/january/trump-executive-orders/
                                            • https://waysandmeans.house.gov/2025/01/23/president-trumps-cease-and-desist-to-irs-protects-middle-class-families-and-small-businesses-from-irs-audits-and-weaponization/
                                            • https://moneywise.com/a/ch-synd/irs-asks-for-more-funding_1737633682545

                                            Thanks to our partners, NAPA TRACS and Promotive

                                            Thanks to our partner, NAPA TRACS

                                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                            Thanks to our partner, Promotive

                                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                            Visit us Online: www.paarmelis.com

                                            Email Hunt: podcast@paarmelis.com

                                            Download a Copy of My Books Here:


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                            ]]>                                            Thanks to our partners, NAPA TRACS and Promotive

                                            Welcome to this episode of Business by the Numbers! Host Hunt Demarest, CPA, explores the recent IRS developments and what they mean for business owners, taxpayers, and accountants alike. With executive orders, funding cuts, and shifting policies, there's plenty to unpack about the future of the IRS and tax compliance.

                                            Key Takeaways:

                                            • IRS Funding Cuts: The Inflation Reduction Act promised $80 billion for the IRS, but political maneuvering and budget cuts have significantly reduced this allocation.
                                            • Commissioner Resignation: The departure of the IRS commissioner raises questions about future agency direction and efficiency.
                                            • Audit Frequency Impact: With fewer agents and reduced funding, audits for wealthy individuals and large corporations are likely to decrease.
                                            • Taxpayer Challenges: Delayed refunds, processing slowdowns, and a backlog of cases could worsen due to IRS understaffing.
                                            • Emerging Trends: Discussion on potential international tax changes and the possibility of an "External Revenue Service" impacting U.S. tax revenue collection.
                                            • https://www.projectfinance.law/publications/2025/january/trump-executive-orders/
                                            • https://waysandmeans.house.gov/2025/01/23/president-trumps-cease-and-desist-to-irs-protects-middle-class-families-and-small-businesses-from-irs-audits-and-weaponization/
                                            • https://moneywise.com/a/ch-synd/irs-asks-for-more-funding_1737633682545

                                            Thanks to our partners, NAPA TRACS and Promotive

                                            Thanks to our partner, NAPA TRACS

                                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                            Thanks to our partner, Promotive

                                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                            Visit us Online: www.paarmelis.com

                                            Email Hunt: podcast@paarmelis.com

                                            Download a Copy of My Books Here:


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                            ]]>                                            8f7fe1af-d2c6-4c36-8ce4-79ddd7646a81Thu, 30 Jan 2025 00:15:00 -040029:04falsebonus                                            Insights Into Tragedy: Addressing Intimate Partner Homicide [E171] - Automotive Field TheoryInsights Into Tragedy: Addressing Intimate Partner Homicide [E171] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                            Matt Fanslow and Margaret Light, a Licensed Marriage and Family Therapist and Certified Sex Therapist in the state of Minnesota, discuss a recent murder-suicide within the automotive community. They discuss the alarming statistics surrounding such events, emphasizing the significant role of domestic violence as a predictor. The conversation explores risk factors, including untreated mental illness, access to firearms, and the dynamics of control within relationships. Finally, they offer practical advice and resources for identifying warning signs and seeking help for individuals at risk.

                                            Thanks to our Partner, NAPA Autotech

                                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                            ]]>                                            Thanks to our Partner, NAPA Autotech

                                            Matt Fanslow and Margaret Light, a Licensed Marriage and Family Therapist and Certified Sex Therapist in the state of Minnesota, discuss a recent murder-suicide within the automotive community. They discuss the alarming statistics surrounding such events, emphasizing the significant role of domestic violence as a predictor. The conversation explores risk factors, including untreated mental illness, access to firearms, and the dynamics of control within relationships. Finally, they offer practical advice and resources for identifying warning signs and seeking help for individuals at risk.

                                            Thanks to our Partner, NAPA Autotech

                                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                            Contact Information


                                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                            ]]>                                            3b25a71c-dfb8-48f7-8b63-6e8beb0ee5faWed, 29 Jan 2025 00:15:00 -040001:18:35falsebonus                                            Making Great First Impressions [E137] - The Auto Repair Marketing PodcastMaking Great First Impressions [E137] - The Auto Repair Marketing PodcastThank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified

                                            Network of shops are trusted by millions of customers each month. Learn more at

                                            RepairPal.com/shops

                                            Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                            Are your customers getting the right first impression of your shop? In this episode, Brian and Kim Walker explore how to make every touchpoint count, from your website and Google Business Profile to your waiting area and phone calls.

                                            With personal stories and practical tips, they’ll guide you through the customer journey, sharing ways to improve everything from cleanliness to communication. You’ll even hear about Kim’s checklist for first impressions and why small details—like a fresh-smelling lobby or updated photos—make a big impact.

                                            Get ready to see your shop through fresh eyes and take steps to leave a lasting impression. Tune in now!

                                            Thank you to our friends at RepairPal for providing you this episode. RepairPal will help you

                                            grow your auto business and you can learn more at RepairPal.com/shops. 

                                            Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                            Lagniappe (Books, Links, Other Podcasts, etc)

                                            https://www.autoops.com/ - Online Scheduling for Auto Shops

                                            https://shopmarketingpros.com/ep-131-branding-your-shop-as-a-concierge-auto-repair-shop/ - Branding Your Shop As A Concierge Auto Repair Shop

                                            https://shopmarketingpros.com/ep-108-part-4-a-service-advisors-take-on-customer-retention-with-michael-doherty/ - Part 4 – A Service Advisor’s Take on Customer Retention with Michael Doherty

                                            https://remarkable.com/ - Remarkable notebook

                                            Show Notes with Time Stamps

                                            • Introduction to the Podcast (00:00:01)  The podcast episode begins with an introduction to the Auto Repair Marketing Podcast.  
                                            • Welcome and Topic Introduction (00:00:10)  Brian Walker welcomes listeners and introduces the topic of making great first impressions in auto repair.  Secret Shopper Concept (00:01:03)  Kim discusses the idea of offering secret shopper services to evaluate first impressions in auto repair shops.  
                                            • Frog in Boiling Water Analogy (00:01:20)  Brian uses an analogy about a frog in boiling water to illustrate how business owners can overlook issues.  
                                            • Personal Experience with Shop Cleanliness (00:02:26)  Kim shares a personal story about noticing cleanliness issues in her shop after sitting on the floor.  
                                            • Origin of the Episode's Topic (00:03:13)  Kim explains that the episode's topic originated from a class she taught about hosting events in auto repair shops.  
                                            • Creating a First Impression Checklist (00:04:08)  Kim mentions her intention to create a first impression checklist based on customer journey insights.  
                                            • Importance of Online Presence (00:04:51)  Discussion shifts to how potential customers first experience a business online, including websites and Google profiles.  
                                            • The Grunt Test (00:06:39)  Brian explains the "grunt test," where a stranger should easily understand what a website is about.  
                                            • Evaluating Website Impressions (00:08:04)  Kim emphasizes the importance of assessing what feelings a website evokes in potential clients.  
                                            • Social Media's Role in First Impressions (00:10:12)  The conversation covers how social media contributes to first impressions and customer perceptions.  
                                            • Content Strategy and Audience Alignment (00:12:08)  Brian shares a client's unconventional marketing strategy and the importance of aligning content with audience expectations.  
                                            • Google Business Profile Importance (00:12:59)  Kim highlights the significance of maintaining an accurate and complete Google Business Profile for attracting customers.  
                                            • Customer Experience in a Hurry (00:14:01)  Kim discusses how potential customers often search for auto repair services quickly, emphasizing the need for accurate information.
                                            • Improving Waiting Area Appearance (00:15:02)  Discusses the importance of updating photos of the waiting area to enhance customer impressions.
                                            • The Importance of Phone Etiquette (00:15:38)  Emphasizes listening to phone calls to ensure service advisors are friendly and professional.
                                            • First Impressions Over the Phone (00:16:38)  Highlights how the tone and manner of answering calls can significantly impact first impressions.
                                            • Customer Experience During Calls (00:17:18)  Explores the importance of a welcoming greeting and attentive service during phone interactions.
                                            • Listening to Recorded Calls (00:19:22)  Encourages shop owners to review recorded calls to improve customer service quality.
                                            • Customer Experience in Shops (00:21:36)  Discusses a personal anecdote about poor customer service and its impact on first impressions.
                                            • Evaluating Online Scheduling Experience (00:24:26)  Stresses the importance of user-friendly online scheduling systems for customer satisfaction.
                                            • Drive-By Assessment of Shop Appearance (00:26:23)  Encourages shop owners to evaluate their business from a customer's perspective for first impressions.
                                            • Parking Lot and Vehicle Presentation (00:27:27)  Discusses the significance of a tidy parking lot and appropriate vehicles for attracting customers.
                                            • Signage and Branding Consistency (00:29:03)  Highlights the importance of maintaining updated and clear signage to reflect the brand accurately.
                                            • The Story of the Old Shop (00:29:52)  Brian shares a humorous anecdote about visiting an old shop and its rundown appearance.
                                            • The Importance of Cleanliness (00:30:46)  Discussion about how exterior cleanliness impacts first impressions in auto repair shops.
                                            • Creating a Welcoming Atmosphere (00:31:27)  Kim emphasizes the significance of the waiting area’s atmosphere and sensory experiences for customers.
                                            • Sensory Experiences Matter (00:31:47)  Exploration of how smell and touch affect customers' perceptions in an auto repair shop.
                                            • Comparing Experiences (00:34:29)  Kim discusses how customers compare their experiences to other businesses like Chick-fil-A.
                                            • Details Matter (00:35:28)  Highlighting the importance of small details in creating a positive customer experience.
                                            • Creating a Family-Friendly Environment (00:36:55)  Discussion on accommodating families and making kids feel welcome in the shop.
                                            • Comfort in the Waiting Area (00:38:39)  Brian stresses the need for comfortable seating and a welcoming environment for customers.
                                            • Responsibility for Cleanliness (00:39:23)  Discussion on who is responsible for maintaining cleanliness in the shop.
                                            • Bathroom Cleanliness (00:40:20)  A personal story about the poor state of a customer-facing bathroom and its impact.
                                            • Thoughtful Amenities (00:41:24)  Kim talks about providing thoughtful amenities for female customers in the bathroom.
                                            • Impression of Cleanliness (00:43:19)  Discussion on the importance of maintaining high standards of cleanliness in customer-facing areas.
                                            • Shop Area Cleanliness (00:44:11)  Importance of maintaining a bright, clean, and organized shop environment for clients and staff.
                                            • Efficient Shop Layout (00:45:02)  Discusses the necessity of an efficient layout to enhance workflow and client experience.
                                            • Client Interaction (00:46:05)  Emphasizes tailoring conversations with clients based on their vehicle ownership goals.
                                            • Permission for Inspections...]]>Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified

                                              Network of shops are trusted by millions of customers each month. Learn more at

                                              RepairPal.com/shops

                                              Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                              Are your customers getting the right first impression of your shop? In this episode, Brian and Kim Walker explore how to make every touchpoint count, from your website and Google Business Profile to your waiting area and phone calls.

                                              With personal stories and practical tips, they’ll guide you through the customer journey, sharing ways to improve everything from cleanliness to communication. You’ll even hear about Kim’s checklist for first impressions and why small details—like a fresh-smelling lobby or updated photos—make a big impact.

                                              Get ready to see your shop through fresh eyes and take steps to leave a lasting impression. Tune in now!

                                              Thank you to our friends at RepairPal for providing you this episode. RepairPal will help you

                                              grow your auto business and you can learn more at RepairPal.com/shops. 

                                              Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                              Lagniappe (Books, Links, Other Podcasts, etc)

                                              https://www.autoops.com/ - Online Scheduling for Auto Shops

                                              https://shopmarketingpros.com/ep-131-branding-your-shop-as-a-concierge-auto-repair-shop/ - Branding Your Shop As A Concierge Auto Repair Shop

                                              https://shopmarketingpros.com/ep-108-part-4-a-service-advisors-take-on-customer-retention-with-michael-doherty/ - Part 4 – A Service Advisor’s Take on Customer Retention with Michael Doherty

                                              https://remarkable.com/ - Remarkable notebook

                                              Show Notes with Time Stamps

                                              • Introduction to the Podcast (00:00:01)  The podcast episode begins with an introduction to the Auto Repair Marketing Podcast.  
                                              • Welcome and Topic Introduction (00:00:10)  Brian Walker welcomes listeners and introduces the topic of making great first impressions in auto repair.  Secret Shopper Concept (00:01:03)  Kim discusses the idea of offering secret shopper services to evaluate first impressions in auto repair shops.  
                                              • Frog in Boiling Water Analogy (00:01:20)  Brian uses an analogy about a frog in boiling water to illustrate how business owners can overlook issues.  
                                              • Personal Experience with Shop Cleanliness (00:02:26)  Kim shares a personal story about noticing cleanliness issues in her shop after sitting on the floor.  
                                              • Origin of the Episode's Topic (00:03:13)  Kim explains that the episode's topic originated from a class she taught about hosting events in auto repair shops.  
                                              • Creating a First Impression Checklist (00:04:08)  Kim mentions her intention to create a first impression checklist based on customer journey insights.  
                                              • Importance of Online Presence (00:04:51)  Discussion shifts to how potential customers first experience a business online, including websites and Google profiles.  
                                              • The Grunt Test (00:06:39)  Brian explains the "grunt test," where a stranger should easily understand what a website is about.  
                                              • Evaluating Website Impressions (00:08:04)  Kim emphasizes the importance of assessing what feelings a website evokes in potential clients.  
                                              • Social Media's Role in First Impressions (00:10:12)  The conversation covers how social media contributes to first impressions and customer perceptions.  
                                              • Content Strategy and Audience Alignment (00:12:08)  Brian shares a client's unconventional marketing strategy and the importance of aligning content with audience expectations.  
                                              • Google Business Profile Importance (00:12:59)  Kim highlights the significance of maintaining an accurate and complete Google Business Profile for attracting customers.  
                                              • Customer Experience in a Hurry (00:14:01)  Kim discusses how potential customers often search for auto repair services quickly, emphasizing the need for accurate information.
                                              • Improving Waiting Area Appearance (00:15:02)  Discusses the importance of updating photos of the waiting area to enhance customer impressions.
                                              • The Importance of Phone Etiquette (00:15:38)  Emphasizes listening to phone calls to ensure service advisors are friendly and professional.
                                              • First Impressions Over the Phone (00:16:38)  Highlights how the tone and manner of answering calls can significantly impact first impressions.
                                              • Customer Experience During Calls (00:17:18)  Explores the importance of a welcoming greeting and attentive service during phone interactions.
                                              • Listening to Recorded Calls (00:19:22)  Encourages shop owners to review recorded calls to improve customer service quality.
                                              • Customer Experience in Shops (00:21:36)  Discusses a personal anecdote about poor customer service and its impact on first impressions.
                                              • Evaluating Online Scheduling Experience (00:24:26)  Stresses the importance of user-friendly online scheduling systems for customer satisfaction.
                                              • Drive-By Assessment of Shop Appearance (00:26:23)  Encourages shop owners to evaluate their business from a customer's perspective for first impressions.
                                              • Parking Lot and Vehicle Presentation (00:27:27)  Discusses the significance of a tidy parking lot and appropriate vehicles for attracting customers.
                                              • Signage and Branding Consistency (00:29:03)  Highlights the importance of maintaining updated and clear signage to reflect the brand accurately.
                                              • The Story of the Old Shop (00:29:52)  Brian shares a humorous anecdote about visiting an old shop and its rundown appearance.
                                              • The Importance of Cleanliness (00:30:46)  Discussion about how exterior cleanliness impacts first impressions in auto repair shops.
                                              • Creating a Welcoming Atmosphere (00:31:27)  Kim emphasizes the significance of the waiting area’s atmosphere and sensory experiences for customers.
                                              • Sensory Experiences Matter (00:31:47)  Exploration of how smell and touch affect customers' perceptions in an auto repair shop.
                                              • Comparing Experiences (00:34:29)  Kim discusses how customers compare their experiences to other businesses like Chick-fil-A.
                                              • Details Matter (00:35:28)  Highlighting the importance of small details in creating a positive customer experience.
                                              • Creating a Family-Friendly Environment (00:36:55)  Discussion on accommodating families and making kids feel welcome in the shop.
                                              • Comfort in the Waiting Area (00:38:39)  Brian stresses the need for comfortable seating and a welcoming environment for customers.
                                              • Responsibility for Cleanliness (00:39:23)  Discussion on who is responsible for maintaining cleanliness in the shop.
                                              • Bathroom Cleanliness (00:40:20)  A personal story about the poor state of a customer-facing bathroom and its impact.
                                              • Thoughtful Amenities (00:41:24)  Kim talks about providing thoughtful amenities for female customers in the bathroom.
                                              • Impression of Cleanliness (00:43:19)  Discussion on the importance of maintaining high standards of cleanliness in customer-facing areas.
                                              • Shop Area Cleanliness (00:44:11)  Importance of maintaining a bright, clean, and organized shop environment for clients and staff.
                                              • Efficient Shop Layout (00:45:02)  Discusses the necessity of an efficient layout to enhance workflow and client experience.
                                              • Client Interaction (00:46:05)  Emphasizes tailoring conversations with clients based on their vehicle ownership goals.
                                              • Permission for Inspections (00:47:58)  Importance of asking for permission to perform inspections to enhance client trust and experience.
                                              • Client Follow-Up (00:48:59)  Discusses the significance of following up with clients post-service to ensure satisfaction.
                                              • Team Appearance (00:49:48)  Highlights how professional attire of staff can impact first impressions on clients.
                                              • Importance of First Impressions (00:50:45)  Stresses that consistent positive impressions lead to long-term client relationships and referrals.
                                              • Final Thoughts and Checklist (00:50:46)  Introduction of a PDF checklist for staff to enhance awareness of shop cleanliness and organization.

                                              How To Get In Touch

                                              Group - Auto Repair Marketing Mastermind

                                              Website - shopmarketingpros.com 

                                              Facebook - facebook.com/shopmarketingpros 

                                              Get the Book - shopmarketingpros.com/book

                                              Instagram - @shopmarketingpros 

                                              Questions/Ideas - podcast@shopmarketingpros.com

                                              ]]>                                              eafdb5fb-e58e-4b6c-becf-a6c7bb306488Wed, 29 Jan 2025 00:15:00 -040053:11falsebonusAre You Micromanaging Your Team to Disengagement? [RR 1024]Are You Micromanaging Your Team to Disengagement? [RR 1024]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network                                               "I had mistook tasks for servant leadership. Servant leadership is critical. If I'm not there to serve the people that work for me, to empower them to do the best possible job that they can do, then I'm holding them back." Connor Tracy, Director of Partner Development at KUKUI, discusses leadership challenges in auto repair shops, the importance of delegation and empowerment, adapting to industry changes, and the role of technology and data in modern shop management. Discover practical tips to transition from being a micromanager to a leader who can drive business growth effectively. Connor Tracy, Director of Partner Development at KUKUI Show Notes
                                              • Watch Full Video Episode
                                              • Introduction and Episode Overview (00:00:00)
                                              • Connor Tracy's Background (00:01:42).
                                              • The Homecoming Story (00:02:01)
                                              • The Importance of Delegation (00:04:41)
                                              • Micromanagement Pitfalls (00:06:08)
                                              • Learning from Mistakes (00:09:09)
                                              • Shifting from 'Me' to 'Us' (00:09:40)
                                              • Empowering Team Decisions (00:10:36)
                                              • Challenges of Leadership Training (00:12:22)
                                              • Personality vs. Leadership Skills (00:13:06)
                                              • Customer Review Management (00:17:12)
                                              • The Need for Coaching (00:18:58)
                                              • Peer Mentorship and Outside Perspectives (00:19:51)
                                              • Sales Territory Engagement (00:20:42)
                                              • Industry Resets and Agility (00:21:13)
                                              • Proactive Leadership (00:22:27)
                                              • Data-Driven Decision Making (00:26:18)
                                              • Trends and Business Performance (00:27:27)
                                              • AI Integration in Business (00:28:43)

                                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network "I had mistook tasks for servant leadership. Servant leadership is critical. If I'm not there to serve the people that work for me, to empower them to do the best possible job that they can do, then I'm holding them back." Connor Tracy, Director of Partner Development at KUKUI, discusses leadership challenges in auto repair shops, the importance of delegation and empowerment, adapting to industry changes, and the role of technology and data in modern shop management. Discover practical tips to transition from being a micromanager to a leader who can drive business growth effectively. Connor Tracy, Director of Partner Development at KUKUI Show Notes
                                              • Watch Full Video Episode
                                              • Introduction and Episode Overview (00:00:00)
                                              • Connor Tracy's Background (00:01:42).
                                              • The Homecoming Story (00:02:01)
                                              • The Importance of Delegation (00:04:41)
                                              • Micromanagement Pitfalls (00:06:08)
                                              • Learning from Mistakes (00:09:09)
                                              • Shifting from 'Me' to 'Us' (00:09:40)
                                              • Empowering Team Decisions (00:10:36)
                                              • Challenges of Leadership Training (00:12:22)
                                              • Personality vs. Leadership Skills (00:13:06)
                                              • Customer Review Management (00:17:12)
                                              • The Need for Coaching (00:18:58)
                                              • Peer Mentorship and Outside Perspectives (00:19:51)
                                              • Sales Territory Engagement (00:20:42)
                                              • Industry Resets and Agility (00:21:13)
                                              • Proactive Leadership (00:22:27)
                                              • Data-Driven Decision Making (00:26:18)
                                              • Trends and Business Performance (00:27:27)
                                              • AI Integration in Business (00:28:43)

                                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                              9640fb80-99c3-491d-8290-67b4f531fbb6Tue, 28 Jan 2025 00:15:00 -040032:07falsefull10241024What Are Men Thinking? The Hidden Burdens We Carry [E199] - Chris Cotton Weekly BlitzWhat Are Men Thinking? The Hidden Burdens We Carry [E199] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                              Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                              Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                              If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                              The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                              I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.


                                              Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.


                                              In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching delves deeply into the critical topic of men's emotional health, shedding light on the often-overlooked societal pressures that inhibit emotional expression among men. Coach Cotton begins by exploring how traditional societal norms and expectations have historically dictated that men should be stoic and unemotional, leading many to suppress their feelings. This suppression, he explains, can result in emotional bottlenecks, where unresolved emotions accumulate and eventually manifest as stress, anxiety, or even depression.


                                              Coach Cotton highlights the unhealthy coping mechanisms that many men resort to as a consequence of this emotional suppression, such as substance abuse, aggression, or withdrawal from social interactions. He stresses the importance of recognizing these patterns and seeking healthier outlets for emotional expression.


                                              A significant portion of the discussion is dedicated to the necessity of building supportive networks. Coach Cotton underscores the value of having a community or a circle of friends and family who provide a safe space for men to express their emotions without judgment. He warns against the dangers of toxic relationships that can exacerbate feelings of inadequacy or reinforce harmful stereotypes about masculinity.


                                              Furthermore, Coach Cotton advocates for men to embrace vulnerability as a strength rather than a weakness. He encourages men to open up about their struggles and emotions, which can lead to deeper connections and a more fulfilling life. Finding one's purpose is another key theme in the episode. Coach Cotton explains that having a sense of purpose can provide direction and motivation, helping men navigate life's challenges with resilience and optimism.


                                              Finally, he emphasizes the importance of celebrating small victories. By acknowledging and appreciating these achievements, men can build confidence and foster a healthier emotional landscape. This, in turn, contributes to both personal and professional success, as a balanced emotional state enhances decision-making, creativity, and interpersonal relationships.


                                              Overall, Coach Chris Cotton's insights offer a comprehensive guide for men seeking to improve their emotional well-being and lead more fulfilling lives.


                                              Introduction to the Episode (00:00:12)

                                              Coach Chris Cotton introduces the episode and its purpose in supercharging auto repair businesses.


                                              Promise of Support (00:01:16)

                                              Chris assures listeners he understands men's emotional struggles and aims to address them in this episode.


                                              Understanding Men's Thoughts (00:02:24)

                                              Exploration of the complexities behind what men are thinking and the burdens they carry.


                                              The Challenge of Expressing Feelings (00:03:34)

                                              Discussion on societal pressures that prevent men from expressing their emotions.


                                              Emotional Bottlenecks (00:04:53)

                                              Chris highlights how men are conditioned to suppress emotions, leading to overwhelming burdens.


                                              Avoiding Conflict and Unhealthy Outlets (00:06:02)

                                              Men often shut down or resort to unhealthy coping mechanisms instead of expressing feelings.


                                              Lack of Tools for Emotional Expression (00:07:26)

                                              Men struggle to find the language and tools to process their emotions effectively.


                                              The Stigma of Vulnerability (00:08:43)

                                              Fear of ridicule prevents men from opening up about their feelings to trusted circles.


                                              Identifying Toxic Relationships (00:09:50)

                                              Chris emphasizes the importance of surrounding oneself with supportive rather than negative influences.


                                              The Importance of Purpose (00:10:56)

                                              Discussion on how having a purpose is crucial for men's emotional well-being and motivation.


                                              Consequences of Losing Purpose (00:12:06)

                                              Exploration of how a lack of purpose can lead to stagnation and negative behaviors.


                                              Embracing Failure as Necessary (00:12:20)

                                              Chris shares that failure is inevitable and essential for growth and success.


                                              Building a New Narrative for Men (00:13:20)

                                              Men need safe spaces to express vulnerability and support each other.


                                              Finding the Right Support System (00:14:28)

                                              Importance of seeking out positive influences and accountability in personal and professional life.


                                              Practical Steps Toward Purpose (00:15:39)

                                              Encouragement to evaluate emotional toolkits and relationships to foster personal growth.


                                              Starting the Conversation (00:16:38)

                                              Chris urges men to open up about their thoughts and feelings with trusted individuals.


                                              Conclusion and Call to Action (00:17:35)

                                              Final encouragement to find purpose, surround oneself with the right people, and embrace the journey.


                                              Connect with Chris:


                                              chris@autofixsos.com

                                              Phone: 940.400.1008

                                              www.autoshopcoaching.com

                                              Facebook: https://www.facebook.com/

                                              AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                                              #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                              ]]>                                              The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                              Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                                              Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                              If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                              The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                              I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.


                                              Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.


                                              In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching delves deeply into the critical topic of men's emotional health, shedding light on the often-overlooked societal pressures that inhibit emotional expression among men. Coach Cotton begins by exploring how traditional societal norms and expectations have historically dictated that men should be stoic and unemotional, leading many to suppress their feelings. This suppression, he explains, can result in emotional bottlenecks, where unresolved emotions accumulate and eventually manifest as stress, anxiety, or even depression.


                                              Coach Cotton highlights the unhealthy coping mechanisms that many men resort to as a consequence of this emotional suppression, such as substance abuse, aggression, or withdrawal from social interactions. He stresses the importance of recognizing these patterns and seeking healthier outlets for emotional expression.


                                              A significant portion of the discussion is dedicated to the necessity of building supportive networks. Coach Cotton underscores the value of having a community or a circle of friends and family who provide a safe space for men to express their emotions without judgment. He warns against the dangers of toxic relationships that can exacerbate feelings of inadequacy or reinforce harmful stereotypes about masculinity.


                                              Furthermore, Coach Cotton advocates for men to embrace vulnerability as a strength rather than a weakness. He encourages men to open up about their struggles and emotions, which can lead to deeper connections and a more fulfilling life. Finding one's purpose is another key theme in the episode. Coach Cotton explains that having a sense of purpose can provide direction and motivation, helping men navigate life's challenges with resilience and optimism.


                                              Finally, he emphasizes the importance of celebrating small victories. By acknowledging and appreciating these achievements, men can build confidence and foster a healthier emotional landscape. This, in turn, contributes to both personal and professional success, as a balanced emotional state enhances decision-making, creativity, and interpersonal relationships.


                                              Overall, Coach Chris Cotton's insights offer a comprehensive guide for men seeking to improve their emotional well-being and lead more fulfilling lives.


                                              Introduction to the Episode (00:00:12)

                                              Coach Chris Cotton introduces the episode and its purpose in supercharging auto repair businesses.


                                              Promise of Support (00:01:16)

                                              Chris assures listeners he understands men's emotional struggles and aims to address them in this episode.


                                              Understanding Men's Thoughts (00:02:24)

                                              Exploration of the complexities behind what men are thinking and the burdens they carry.


                                              The Challenge of Expressing Feelings (00:03:34)

                                              Discussion on societal pressures that prevent men from expressing their emotions.


                                              Emotional Bottlenecks (00:04:53)

                                              Chris highlights how men are conditioned to suppress emotions, leading to overwhelming burdens.


                                              Avoiding Conflict and Unhealthy Outlets (00:06:02)

                                              Men often shut down or resort to unhealthy coping mechanisms instead of expressing feelings.


                                              Lack of Tools for Emotional Expression (00:07:26)

                                              Men struggle to find the language and tools to process their emotions effectively.


                                              The Stigma of Vulnerability (00:08:43)

                                              Fear of ridicule prevents men from opening up about their feelings to trusted circles.


                                              Identifying Toxic Relationships (00:09:50)

                                              Chris emphasizes the importance of surrounding oneself with supportive rather than negative influences.


                                              The Importance of Purpose (00:10:56)

                                              Discussion on how having a purpose is crucial for men's emotional well-being and motivation.


                                              Consequences of Losing Purpose (00:12:06)

                                              Exploration of how a lack of purpose can lead to stagnation and negative behaviors.


                                              Embracing Failure as Necessary (00:12:20)

                                              Chris shares that failure is inevitable and essential for growth and success.


                                              Building a New Narrative for Men (00:13:20)

                                              Men need safe spaces to express vulnerability and support each other.


                                              Finding the Right Support System (00:14:28)

                                              Importance of seeking out positive influences and accountability in personal and professional life.


                                              Practical Steps Toward Purpose (00:15:39)

                                              Encouragement to evaluate emotional toolkits and relationships to foster personal growth.


                                              Starting the Conversation (00:16:38)

                                              Chris urges men to open up about their thoughts and feelings with trusted individuals.


                                              Conclusion and Call to Action (00:17:35)

                                              Final encouragement to find purpose, surround oneself with the right people, and embrace the journey.


                                              Connect with Chris:


                                              chris@autofixsos.com

                                              Phone: 940.400.1008

                                              www.autoshopcoaching.com

                                              Facebook: https://www.facebook.com/

                                              AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                                              #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                              ]]>                                              b4e039e0-5707-4bd5-abec-3d1d2d3b4a8fMon, 27 Jan 2025 00:15:00 -040014:52falsebonus                                              Networking at Conference with Confidence [E027] - Speak Up! Effective CommunicationNetworking at Conference with Confidence [E027] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              Conference season is here, and it’s time to get ready for some incredible industry events! In this episode, Craig shares his excitement for the upcoming Institute Summit in Jacksonville, Florida, and reflects on how attending conferences has shaped his career—from being a learner and attendee to becoming a speaker, sponsor, and vendor.

                                              If you’re new to the conference scene or feeling overwhelmed, this episode is packed with tips to help you make the most of your experience, no matter your personality or level of familiarity.


                                              Here’s what you’ll learn:

                                              # 1.) Sit up front.  Take Notes.  Engage.

                                              #2.)  After the lecture/speech/training - walk up to the speaker, introduce yourself, and thank them.  Ask them a question if you have one - or let them know something that stuck with you.

                                              # 3.)  If you like what they have to say - request to connect on LinkedIn.

                                              # 4.)  Never eat or drink alone.  If you’re a veteran attendee - invite someone new to your group dinner/table or circle.  Sit with someone new when you can.

                                              # 5.)  Be your own brand.  Suit Up.  Dress nice.  Always.  Every time.  Set the bar.  BE CONSISTENT.   Keep those name tags high!

                                              # 6.)  Arrive the day before your first event if flying.  Leave the day after the last.  Same day travel is wrought with issues.  Acclimate and consolidate.  Hot Tubs conversations are the best. 

                                              # 7.)  Help people remember your name - EVERYONE struggles with this.

                                              # 8.)  Speak to the vendors.  There are some really great people!

                                              # 9.)  Check-In with your family - pre-set the time.

                                              #10)  NOTHING GOOD HAPPENS AFTER MIDNIGHT

                                              Craig shares personal stories, lessons learned, and practical advice to help you step into your next conference with confidence and purpose.

                                              Links & Resources:


                                              Don’t let conferences overwhelm you—listen in and transform your next event into a game-changing experience.

                                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                              AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                              Contact Information

                                              • Email Craig O'Neill: speakup@craigoneill.net

                                              Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              ]]>                                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              Conference season is here, and it’s time to get ready for some incredible industry events! In this episode, Craig shares his excitement for the upcoming Institute Summit in Jacksonville, Florida, and reflects on how attending conferences has shaped his career—from being a learner and attendee to becoming a speaker, sponsor, and vendor.

                                              If you’re new to the conference scene or feeling overwhelmed, this episode is packed with tips to help you make the most of your experience, no matter your personality or level of familiarity.


                                              Here’s what you’ll learn:

                                              # 1.) Sit up front.  Take Notes.  Engage.

                                              #2.)  After the lecture/speech/training - walk up to the speaker, introduce yourself, and thank them.  Ask them a question if you have one - or let them know something that stuck with you.

                                              # 3.)  If you like what they have to say - request to connect on LinkedIn.

                                              # 4.)  Never eat or drink alone.  If you’re a veteran attendee - invite someone new to your group dinner/table or circle.  Sit with someone new when you can.

                                              # 5.)  Be your own brand.  Suit Up.  Dress nice.  Always.  Every time.  Set the bar.  BE CONSISTENT.   Keep those name tags high!

                                              # 6.)  Arrive the day before your first event if flying.  Leave the day after the last.  Same day travel is wrought with issues.  Acclimate and consolidate.  Hot Tubs conversations are the best. 

                                              # 7.)  Help people remember your name - EVERYONE struggles with this.

                                              # 8.)  Speak to the vendors.  There are some really great people!

                                              # 9.)  Check-In with your family - pre-set the time.

                                              #10)  NOTHING GOOD HAPPENS AFTER MIDNIGHT

                                              Craig shares personal stories, lessons learned, and practical advice to help you step into your next conference with confidence and purpose.

                                              Links & Resources:


                                              Don’t let conferences overwhelm you—listen in and transform your next event into a game-changing experience.

                                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                              AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                              Contact Information

                                              • Email Craig O'Neill: speakup@craigoneill.net

                                              Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              ]]>                                              b9925d86-17e7-4fd3-89e8-96b8b87750f0Mon, 27 Jan 2025 00:15:00 -040032:31falsebonus                                              Artificial Intelligence: Friend or Foe? A Shop Owner’s Guide [THA 417]Artificial Intelligence: Friend or Foe? A Shop Owner’s Guide [THA 417]Thanks to our Partners, NAPA TRACS, and Today's Class Discover how to harness AI tools effectively in business with two experts from Optimize Digital Marketing. They share practical tips on using AI to streamline operations, generate creative marketing ideas, optimize SEO, and improve customer interactions—all while maintaining a personal touch. Learn how to balance AI’s efficiency with human creativity and judgment, avoid pitfalls like bias and plagiarism, and make AI work for you without losing authenticity. Doug Robison, Director of Sales and Partnership, Optimize Digital Marketing  Jordan Greene, Director of Product and Partner, Optimize Digital Marketing  Show Notes
                                              • Watch Full Video Episode
                                              • Discussion on AI (00:00:00)
                                              • "Add You to It" Concept (00:02:13)
                                              • Cautions with AI Use (00:03:56)
                                              • AI in Customer Interactions (00:05:08)
                                              • Risks of AI Responses (00:06:18)
                                              • Personalization in AI Responses (00:07:29)
                                              • AI's Evolution (00:08:26)
                                              • AI's Historical Context (00:09:23)
                                              • Logistical Challenges of AI (00:12:09)
                                              • AI in Automotive Industry (00:13:11)
                                              • AI's Role in Marketing (00:14:01)
                                              • Best Practices for Using AI (00:15:51)
                                              • Emotional Tone in AI Prompts (00:16:49)
                                              • Adapting AI for Different Roles (00:17:16)
                                              • Gemini AI and Source Validation (00:19:59)
                                              • Caution with AI Outputs (00:21:08)
                                              • AI's Role in Enhancing Efficiency (00:22:05)
                                              • Plagiarism Concerns in AI Usage (00:23:00)
                                              • SEO and AI Integration (00:26:07)
                                              • Human Oversight in AI Use (00:29:09)
                                              • Veterinary Analogy in Customer Relations (00:34:29)
                                              • The Importance of Charging Appropriately (00:34:52)
                                              • AI as a Virtual Assistant (00:36:10)
                                              • Utilizing AI for Problem-Solving (00:37:25)
                                              • AI in Education (00:37:51)
                                              • Enhancing Communication with AI (00:39:07)
                                              • Efficiency Through AI (00:39:38)

                                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                              ]]>                                              Thanks to our Partners, NAPA TRACS, and Today's Class Discover how to harness AI tools effectively in business with two experts from Optimize Digital Marketing. They share practical tips on using AI to streamline operations, generate creative marketing ideas, optimize SEO, and improve customer interactions—all while maintaining a personal touch. Learn how to balance AI’s efficiency with human creativity and judgment, avoid pitfalls like bias and plagiarism, and make AI work for you without losing authenticity. Doug Robison, Director of Sales and Partnership, Optimize Digital Marketing  Jordan Greene, Director of Product and Partner, Optimize Digital Marketing  Show Notes
                                              • Watch Full Video Episode
                                              • Discussion on AI (00:00:00)
                                              • "Add You to It" Concept (00:02:13)
                                              • Cautions with AI Use (00:03:56)
                                              • AI in Customer Interactions (00:05:08)
                                              • Risks of AI Responses (00:06:18)
                                              • Personalization in AI Responses (00:07:29)
                                              • AI's Evolution (00:08:26)
                                              • AI's Historical Context (00:09:23)
                                              • Logistical Challenges of AI (00:12:09)
                                              • AI in Automotive Industry (00:13:11)
                                              • AI's Role in Marketing (00:14:01)
                                              • Best Practices for Using AI (00:15:51)
                                              • Emotional Tone in AI Prompts (00:16:49)
                                              • Adapting AI for Different Roles (00:17:16)
                                              • Gemini AI and Source Validation (00:19:59)
                                              • Caution with AI Outputs (00:21:08)
                                              • AI's Role in Enhancing Efficiency (00:22:05)
                                              • Plagiarism Concerns in AI Usage (00:23:00)
                                              • SEO and AI Integration (00:26:07)
                                              • Human Oversight in AI Use (00:29:09)
                                              • Veterinary Analogy in Customer Relations (00:34:29)
                                              • The Importance of Charging Appropriately (00:34:52)
                                              • AI as a Virtual Assistant (00:36:10)
                                              • Utilizing AI for Problem-Solving (00:37:25)
                                              • AI in Education (00:37:51)
                                              • Enhancing Communication with AI (00:39:07)
                                              • Efficiency Through AI (00:39:38)

                                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                              ]]>                                              da044c51-d7d5-4947-a48a-a234b97d44a2Fri, 24 Jan 2025 14:00:00 -040041:02falsefull417417                                              How To Trigger An Audit [E154] - Business By The NumbersHow To Trigger An Audit [E154] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                              Welcome to this week’s episode of Business by the Numbers with Hunt Demarest, CPA. Today, we’re taking a deep dive into how certain actions or oversights could put you at risk for an IRS audit. By understanding these triggers, you can better safeguard your financial health and avoid unnecessary complications.

                                              • Learn about common mistakes like underreporting income and how they can put you on the IRS’s radar.
                                              • Discover how gambling winnings and losses can attract scrutiny.
                                              • Explore why industries like art, wine, and horses often face extra attention from the IRS.
                                              • Understand why amending a Schedule C return can almost guarantee an audit.
                                              • Tips to avoid an audit, such as maintaining accurate documentation and working with knowledgeable tax professionals.

                                              Stay informed to protect your business and personal finances from unnecessary IRS scrutiny.

                                              Thanks to our partner, NAPA TRACS

                                              Did you know that NAPA TRACS has onsite training plus six days a week support?

                                              It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                              Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                              Thanks to our partner, Promotive

                                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                              Visit us Online: www.paarmelis.com

                                              Email Hunt: podcast@paarmelis.com

                                              Download a Copy of My Books Here:


                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                              ]]>                                              Thanks to our partners, NAPA TRACS and Promotive

                                              Welcome to this week’s episode of Business by the Numbers with Hunt Demarest, CPA. Today, we’re taking a deep dive into how certain actions or oversights could put you at risk for an IRS audit. By understanding these triggers, you can better safeguard your financial health and avoid unnecessary complications.

                                              • Learn about common mistakes like underreporting income and how they can put you on the IRS’s radar.
                                              • Discover how gambling winnings and losses can attract scrutiny.
                                              • Explore why industries like art, wine, and horses often face extra attention from the IRS.
                                              • Understand why amending a Schedule C return can almost guarantee an audit.
                                              • Tips to avoid an audit, such as maintaining accurate documentation and working with knowledgeable tax professionals.

                                              Stay informed to protect your business and personal finances from unnecessary IRS scrutiny.

                                              Thanks to our partner, NAPA TRACS

                                              Did you know that NAPA TRACS has onsite training plus six days a week support?

                                              It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                              Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                              Thanks to our partner, Promotive

                                              It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                              Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                              Visit us Online: www.paarmelis.com

                                              Email Hunt: podcast@paarmelis.com

                                              Download a Copy of My Books Here:


                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                              ]]>                                              2f16be6b-7877-4ef1-9794-c60c604a0fe2Thu, 23 Jan 2025 00:15:00 -040023:32falsebonus                                              Real Mechanic Reacts: Google's Top Auto Repair Questions [E170] - Automotive Field TheoryReal Mechanic Reacts: Google's Top Auto Repair Questions [E170] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                              Matt Fanslow, an ASE certified Master Automotive Technician, reviews a YouTube video reacting to Google's top questions about car problems. Matt provides his expert insights and clarifications on topics ranging from car batteries, vibrations, and parasitic drains to more complex issues involving EVAP systems and the importance of proper diagnostics. Additionally, he offers commentary on the importance of ongoing training for technicians, skill gaps in the industry, and the economics behind charging for diagnostic work. Matt combines humor and professional knowledge to educate viewers on both basic and advanced automotive questions.


                                              Show Notes with Timestamps

                                              • React Video (00:00:00)
                                              • Google's Top Questions (00:01:20)
                                              • Why Does My Car Battery Keep Dying? (00:01:26)
                                              • Vibration When Stopping (00:03:10)
                                              • Why Does My Car Shake When I Drive? (00:04:57)
                                              • Squeaking When Turning (00:08:32)
                                              • Shaking When Accelerating (00:10:09)
                                              • Bad Smell from AC (00:11:44)
                                              • Shaking When Braking (00:14:52)
                                              • Gas Leaks and Evaporative Emission Systems (00:15:38)
                                              • Importance of Oil in Engines (00:17:59)
                                              • Napa Auto Tech Training Programs (00:20:49)
                                              • Causes of Car Overheating (00:22:04)
                                              • Why Cars Need Gas (00:23:39)
                                              • Reasons for Cars Burning Oil (00:24:01)
                                              • Backfiring and Misfires in Cars (00:26:05)
                                              • Expiration of Car Seats (00:27:14)
                                              • Mechanics' Pricing and Value (00:28:20)
                                              • Why Mechanics Wear Gloves (00:30:42)
                                              • Mechanics and Chemicals (00:31:44)
                                              • Mechanics' Pay (00:31:59)
                                              • Skill Levels in Auto Repair (00:32:06)
                                              • Wage Misconceptions (00:33:29)
                                              • Honesty in the Trade (00:35:09)
                                              • Uniforms and Image (00:36:39)
                                              • Charging for Diagnostics (00:39:44)
                                              • Comparing Auto Repair to Other Professions (00:42:12)
                                              • What Mechanics Do (00:43:36)
                                              • Hourly Rates and Costs (00:45:58)
                                              • How do mechanics get paid? (00:47:26)
                                              • Flat rate pay explained (00:47:37)
                                              • Charging for diagnostics (00:52:36)
                                              • The demand for mechanics (00:54:41)
                                              • Passion for automotive work (00:57:00)
                                              • Certifications and training (00:59:04)
                                              • Handling car emergencies (01:00:39)
                                              • Dealing with car recalls (01:01:29)
                                              • What to do if a car is stolen (01:02:03)
                                              • Carbon Monoxide Concerns (01:03:13)
                                              • What to Do If Your Car Is Hit While Parked (01:04:24)
                                              • Insurance Company Guidance (01:04:40)
                                              • Reacting to Answers and Feedback (01:05:07)

                                              Thanks to our Partner, NAPA Autotech

                                              NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                              Contact Information


                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                              ]]>                                              Thanks to our Partner, NAPA Autotech

                                              Matt Fanslow, an ASE certified Master Automotive Technician, reviews a YouTube video reacting to Google's top questions about car problems. Matt provides his expert insights and clarifications on topics ranging from car batteries, vibrations, and parasitic drains to more complex issues involving EVAP systems and the importance of proper diagnostics. Additionally, he offers commentary on the importance of ongoing training for technicians, skill gaps in the industry, and the economics behind charging for diagnostic work. Matt combines humor and professional knowledge to educate viewers on both basic and advanced automotive questions.


                                              Show Notes with Timestamps

                                              • React Video (00:00:00)
                                              • Google's Top Questions (00:01:20)
                                              • Why Does My Car Battery Keep Dying? (00:01:26)
                                              • Vibration When Stopping (00:03:10)
                                              • Why Does My Car Shake When I Drive? (00:04:57)
                                              • Squeaking When Turning (00:08:32)
                                              • Shaking When Accelerating (00:10:09)
                                              • Bad Smell from AC (00:11:44)
                                              • Shaking When Braking (00:14:52)
                                              • Gas Leaks and Evaporative Emission Systems (00:15:38)
                                              • Importance of Oil in Engines (00:17:59)
                                              • Napa Auto Tech Training Programs (00:20:49)
                                              • Causes of Car Overheating (00:22:04)
                                              • Why Cars Need Gas (00:23:39)
                                              • Reasons for Cars Burning Oil (00:24:01)
                                              • Backfiring and Misfires in Cars (00:26:05)
                                              • Expiration of Car Seats (00:27:14)
                                              • Mechanics' Pricing and Value (00:28:20)
                                              • Why Mechanics Wear Gloves (00:30:42)
                                              • Mechanics and Chemicals (00:31:44)
                                              • Mechanics' Pay (00:31:59)
                                              • Skill Levels in Auto Repair (00:32:06)
                                              • Wage Misconceptions (00:33:29)
                                              • Honesty in the Trade (00:35:09)
                                              • Uniforms and Image (00:36:39)
                                              • Charging for Diagnostics (00:39:44)
                                              • Comparing Auto Repair to Other Professions (00:42:12)
                                              • What Mechanics Do (00:43:36)
                                              • Hourly Rates and Costs (00:45:58)
                                              • How do mechanics get paid? (00:47:26)
                                              • Flat rate pay explained (00:47:37)
                                              • Charging for diagnostics (00:52:36)
                                              • The demand for mechanics (00:54:41)
                                              • Passion for automotive work (00:57:00)
                                              • Certifications and training (00:59:04)
                                              • Handling car emergencies (01:00:39)
                                              • Dealing with car recalls (01:01:29)
                                              • What to do if a car is stolen (01:02:03)
                                              • Carbon Monoxide Concerns (01:03:13)
                                              • What to Do If Your Car Is Hit While Parked (01:04:24)
                                              • Insurance Company Guidance (01:04:40)
                                              • Reacting to Answers and Feedback (01:05:07)

                                              Thanks to our Partner, NAPA Autotech

                                              NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                              Contact Information


                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                              ]]>                                              fe6b96ac-48c2-4ec2-a00d-295a622e2f6fWed, 22 Jan 2025 00:15:00 -040001:06:27falsebonus                                              Preparing for March's Marketing [E136] - The Auto Repair Marketing PodcastPreparing for March's Marketing [E136] - The Auto Repair Marketing PodcastReady to plan ahead and make your March marketing a success? Join Brian Walker and Caroline Legrand as they share creative, actionable ideas to help your auto repair shop stand out this spring. With Women’s History Month, spring maintenance season, and pre-trip inspections for spring break on the horizon, this episode is packed with strategies to prepare your shop for a busy March.

                                              Discover how to leverage upcoming opportunities like St. Patrick’s Day, tax refund season, and National Days such as 'Check Your Batteries Day' and 'Chocolate Chip Cookie Week.' Whether you’re gearing up for alignments after pothole season, celebrating your team, or engaging your community, this episode is full of tips to help you plan your marketing with confidence.

                                              Tune in now to get ahead of the game and make March your shop’s most successful month yet!

                                              Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops. 

                                              Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com   to get started today. Keep your shop top of mind on the mobile device they love.

                                              Lagniappe (Books, Links, Other Podcasts, etc)

                                              https://shopmarketingpros.com/ep-129-preparing-for-februarys-marketing/ https://www.daysoftheyear.com   

                                              https://www.nationaldaycalendar.com/ 

                                              https://automotivetrainingevents.com/event/vision/ - VISION Hi-Tech Training & Expo 

                                              Show Notes with Timestamps

                                              • Introduction to March Marketing (00:00:10)  Overview of the episode's focus on March marketing strategies for auto repair businesses.
                                              • Importance of Planning (00:01:35)  Discusses the significance of planning marketing strategies in advance for better engagement.
                                              • Women's History Month (00:04:42)  Highlights the importance of celebrating women in auto care during March.
                                              • Spring Maintenance Promotions (00:05:25)  Encourages promoting spring maintenance and pre-trip inspections as warmer weather approaches.
                                              • Tax Refund Marketing (00:06:57)  Suggests leveraging tax refunds for promoting maintenance and larger repairs to customers.
                                              • St. Patrick's Day Marketing Ideas (00:08:07)  Discusses fun marketing ideas around St. Patrick's Day, emphasizing luck and customer appreciation.
                                              • Mardi Gras Promotions (00:08:54)  Encourages shops in Louisiana to incorporate Mardi Gras themes into their marketing.
                                              • Pothole Awareness (00:10:23)  Highlights the impact of winter on roads and the marketing opportunities around pothole-related services.
                                              • Allergy Season Promotions (00:11:16)  Suggests promoting cabin filter replacements and air conditioning services as allergy season approaches.
                                              • International Women's Week (00:12:17)  Encourages highlighting women in the shop and community involvement during this week.
                                              • Chocolate Chip Cookie Week (00:12:52)  Suggests marketing around Chocolate Chip Cookie Week with treats for customers.
                                              • Vision Conference Marketing (00:14:16)  Discussion on marketing strategies for the Vision conference and its importance in the auto repair industry.
                                              • RepairPal Introduction (00:15:19)  Overview of RepairPal's services and how it helps auto repair shops attract new customers.
                                              • Customer Loyalty App (00:16:24)  Introduction to App Fueled, a customer loyalty app designed for auto service shops to boost retention.
                                              • Social Media Sharing Concerns (00:17:12)  Addressing business owners' apprehensions about sharing company activities on social media.
                                              • Changing Perceptions on Business Success (00:18:35)  Encouraging business owners to shift their perspective on sharing successes to build trust with customers.
                                              • Employee Appreciation Month (00:20:19)  Highlighting the importance of employee appreciation and potential marketing strategies around it.
                                              • Fun Facts About Names Day (00:22:01)  Ideas for celebrating Fun Facts About Names Day with staff engagement and social media content.
                                              • Automotive Related Days in March (00:23:26)  Discussion on various automotive-themed days in March and how to incorporate them into marketing.
                                              • National Write Your Story Day (00:24:21)  Encouragement to share the story of the shop through video content on National Write Your Story Day.
                                              • Community Engagement During COVID (00:25:18)  Sharing examples of community engagement through video collaborations during the COVID pandemic.
                                              • World Tattoo Day (00:25:18)  Fun marketing ideas related to World Tattoo Day and showcasing staff personalities.
                                              • Make Up Your Own Holiday Day (00:26:13)  Creative marketing opportunities around the concept of making up your own holiday.
                                              • Quirky Country Music Song Day (00:26:33)  Discussion on fun ways to engage with quirky country music song titles in marketing.
                                              • National Mom and Pop Business Owners Day (00:27:09)  Encouragement to share the history and community role of local mom-and-pop auto repair shops.
                                              • Marketing Strategies Overview (00:28:07)  Discussion on selecting relevant marketing themes and events for March without overwhelming customers.
                                              • Engagement Encouragement (00:28:48)  Caroline encourages listeners to share creative posts in the auto repair marketing community.
                                              • Podcast Appreciation (00:29:04)  Brian expresses gratitude to listeners and highlights the podcast's presence on the aftermarket radio network.
                                              • Sponsor Highlight: App Fueled (00:29:52)  Brian emphasizes App Fueled's comprehensive CRM capabilities beyond just app creation for auto repair shops.

                                              How To Get In Touch

                                              Group - Auto Repair Marketing Mastermind

                                              Website - shopmarketingpros.com 

                                              Facebook - facebook.com/shopmarketingpros 

                                              Get the Book - shopmarketingpros.com/book

                                              Instagram - @shopmarketingpros 

                                              Questions/Ideas - podcast@shopmarketingpros.com 

                                              ]]>                                              Ready to plan ahead and make your March marketing a success? Join Brian Walker and Caroline Legrand as they share creative, actionable ideas to help your auto repair shop stand out this spring. With Women’s History Month, spring maintenance season, and pre-trip inspections for spring break on the horizon, this episode is packed with strategies to prepare your shop for a busy March.

                                              Discover how to leverage upcoming opportunities like St. Patrick’s Day, tax refund season, and National Days such as 'Check Your Batteries Day' and 'Chocolate Chip Cookie Week.' Whether you’re gearing up for alignments after pothole season, celebrating your team, or engaging your community, this episode is full of tips to help you plan your marketing with confidence.

                                              Tune in now to get ahead of the game and make March your shop’s most successful month yet!

                                              Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops. 

                                              Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com   to get started today. Keep your shop top of mind on the mobile device they love.

                                              Lagniappe (Books, Links, Other Podcasts, etc)

                                              https://shopmarketingpros.com/ep-129-preparing-for-februarys-marketing/ https://www.daysoftheyear.com   

                                              https://www.nationaldaycalendar.com/ 

                                              https://automotivetrainingevents.com/event/vision/ - VISION Hi-Tech Training & Expo 

                                              Show Notes with Timestamps

                                              • Introduction to March Marketing (00:00:10)  Overview of the episode's focus on March marketing strategies for auto repair businesses.
                                              • Importance of Planning (00:01:35)  Discusses the significance of planning marketing strategies in advance for better engagement.
                                              • Women's History Month (00:04:42)  Highlights the importance of celebrating women in auto care during March.
                                              • Spring Maintenance Promotions (00:05:25)  Encourages promoting spring maintenance and pre-trip inspections as warmer weather approaches.
                                              • Tax Refund Marketing (00:06:57)  Suggests leveraging tax refunds for promoting maintenance and larger repairs to customers.
                                              • St. Patrick's Day Marketing Ideas (00:08:07)  Discusses fun marketing ideas around St. Patrick's Day, emphasizing luck and customer appreciation.
                                              • Mardi Gras Promotions (00:08:54)  Encourages shops in Louisiana to incorporate Mardi Gras themes into their marketing.
                                              • Pothole Awareness (00:10:23)  Highlights the impact of winter on roads and the marketing opportunities around pothole-related services.
                                              • Allergy Season Promotions (00:11:16)  Suggests promoting cabin filter replacements and air conditioning services as allergy season approaches.
                                              • International Women's Week (00:12:17)  Encourages highlighting women in the shop and community involvement during this week.
                                              • Chocolate Chip Cookie Week (00:12:52)  Suggests marketing around Chocolate Chip Cookie Week with treats for customers.
                                              • Vision Conference Marketing (00:14:16)  Discussion on marketing strategies for the Vision conference and its importance in the auto repair industry.
                                              • RepairPal Introduction (00:15:19)  Overview of RepairPal's services and how it helps auto repair shops attract new customers.
                                              • Customer Loyalty App (00:16:24)  Introduction to App Fueled, a customer loyalty app designed for auto service shops to boost retention.
                                              • Social Media Sharing Concerns (00:17:12)  Addressing business owners' apprehensions about sharing company activities on social media.
                                              • Changing Perceptions on Business Success (00:18:35)  Encouraging business owners to shift their perspective on sharing successes to build trust with customers.
                                              • Employee Appreciation Month (00:20:19)  Highlighting the importance of employee appreciation and potential marketing strategies around it.
                                              • Fun Facts About Names Day (00:22:01)  Ideas for celebrating Fun Facts About Names Day with staff engagement and social media content.
                                              • Automotive Related Days in March (00:23:26)  Discussion on various automotive-themed days in March and how to incorporate them into marketing.
                                              • National Write Your Story Day (00:24:21)  Encouragement to share the story of the shop through video content on National Write Your Story Day.
                                              • Community Engagement During COVID (00:25:18)  Sharing examples of community engagement through video collaborations during the COVID pandemic.
                                              • World Tattoo Day (00:25:18)  Fun marketing ideas related to World Tattoo Day and showcasing staff personalities.
                                              • Make Up Your Own Holiday Day (00:26:13)  Creative marketing opportunities around the concept of making up your own holiday.
                                              • Quirky Country Music Song Day (00:26:33)  Discussion on fun ways to engage with quirky country music song titles in marketing.
                                              • National Mom and Pop Business Owners Day (00:27:09)  Encouragement to share the history and community role of local mom-and-pop auto repair shops.
                                              • Marketing Strategies Overview (00:28:07)  Discussion on selecting relevant marketing themes and events for March without overwhelming customers.
                                              • Engagement Encouragement (00:28:48)  Caroline encourages listeners to share creative posts in the auto repair marketing community.
                                              • Podcast Appreciation (00:29:04)  Brian expresses gratitude to listeners and highlights the podcast's presence on the aftermarket radio network.
                                              • Sponsor Highlight: App Fueled (00:29:52)  Brian emphasizes App Fueled's comprehensive CRM capabilities beyond just app creation for auto repair shops.

                                              How To Get In Touch

                                              Group - Auto Repair Marketing Mastermind

                                              Website - shopmarketingpros.com 

                                              Facebook - facebook.com/shopmarketingpros 

                                              Get the Book - shopmarketingpros.com/book

                                              Instagram - @shopmarketingpros 

                                              Questions/Ideas - podcast@shopmarketingpros.com 

                                              ]]>                                              7eb7e1c0-e6dd-435b-b774-c821a969aff6Wed, 22 Jan 2025 00:15:00 -040030:12falsebonus                                              Fuel Efficiency Through Electrification with Nissens [RR 1023]Fuel Efficiency Through Electrification with Nissens [RR 1023]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network
                                              Discover Nissens' innovative electric components for new energy vehicles, designed to enhance fuel efficiency and reduce emissions. Jeff Hansen, President of North America at Nissens, also discusses their recent strategic partnership with Standard Motor Products, which broadens their global reach and expands their product portfolio.
                                              Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Nissens: https://nissens.com/  Show Notes
                                              • Watch Full Video Episode
                                              • Introduction to the AAPEX 2024 (00:00:00)
                                              • Importance of Aftermarket Products (00:01:29)
                                              • Electrification in Automotive Components (00:02:39)
                                              • Improving Emissions with Water Pumps (00:03:07)
                                              • Future of Automotive Aftermarket (00:04:18)
                                              • Collaboration with Standard Motor Products (00:09:31)
                                              • Nissan's Historical Background (00:10:38)
                                              • New Energy Vehicle Technology (00:11:09)

                                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network
                                              Discover Nissens' innovative electric components for new energy vehicles, designed to enhance fuel efficiency and reduce emissions. Jeff Hansen, President of North America at Nissens, also discusses their recent strategic partnership with Standard Motor Products, which broadens their global reach and expands their product portfolio.
                                              Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Nissens: https://nissens.com/  Show Notes
                                              • Watch Full Video Episode
                                              • Introduction to the AAPEX 2024 (00:00:00)
                                              • Importance of Aftermarket Products (00:01:29)
                                              • Electrification in Automotive Components (00:02:39)
                                              • Improving Emissions with Water Pumps (00:03:07)
                                              • Future of Automotive Aftermarket (00:04:18)
                                              • Collaboration with Standard Motor Products (00:09:31)
                                              • Nissan's Historical Background (00:10:38)
                                              • New Energy Vehicle Technology (00:11:09)

                                              Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                              8c2cd0b9-c9b8-420f-9917-199f78b80527Tue, 21 Jan 2025 00:00:00 -040012:16falsefull10231023                                              Are You Prepared for the Unexpected Loss of a Loved One? [E198] - Chris Cotton Weekly BlitzAre You Prepared for the Unexpected Loss of a Loved One? [E198] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                              I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                              Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.


                                              Check out their podcast here: https://autorepairmarketing.captivate.fm/


                                              If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


                                              In this episode of "The Weekly Blitz," host Coach Chris Cotton opens up about his deeply personal journey with grief following the passing of his beloved wife Kimberly's mother on New Year's Eve. With heartfelt sincerity, he delves into the complex and often overwhelming stages of grief, sharing insights and reflections from his own experience. Chris emphasizes the crucial importance of being prepared for the inevitable reality of loss, introducing listeners to the "red envelope yellow envelope" concept. This thoughtful approach involves meticulously documenting essential information and end-of-life plans, ensuring that loved ones are not left in the dark during times of emotional turmoil.


                                              Chris underscores the necessity of having those often uncomfortable yet vital conversations about end-of-life wishes and preparations. By addressing these topics head-on, individuals can significantly ease the burden on their families and friends, allowing them to focus on healing and remembrance rather than logistical challenges. Throughout the episode, Chris also touches on the emotional and spiritual dimensions of grief, offering guidance and support to those navigating similar paths.

                                              He encourages listeners to prioritize self-care and preparedness, not only in their personal lives but also within their business endeavors. By fostering a mindset of readiness and resilience, individuals can better cope with the unpredictable nature of life and loss. Through his candid storytelling and practical advice, Coach Chris Cotton provides a compassionate and empowering message, reminding us all of the strength found in vulnerability and the peace that comes from being prepared.


                                              Introduction to the Episode (00:00:01)

                                              • Coach Chris Cotton introduces the podcast and its focus on auto repair business insights.

                                              Happy New Year Message (00:01:13)

                                              • Chris shares a New Year greeting and hints at personal challenges faced recently.

                                              Discussion of Loss (00:02:29)

                                              • Chris reflects on the passing of Kimberly's mother and the impact on their family.

                                              Red Envelope Yellow Envelope Concept (00:03:46)

                                              • Importance of planning for unexpected events is emphasized through personal experiences.

                                              The Emotional Toll of Grief (00:06:50)

                                              • Chris describes the emotional reactions and support needed during grief.

                                              Organizing Affairs for Loved Ones (00:08:18)

                                              • Advice on preparing personal and business affairs to ease burdens on family.

                                              The Stages of Grief (00:10:27)

                                              • Chris outlines the stages of grief observed in Kimberly's reactions to loss.

                                              Denial and Anger Stages (00:11:38)

                                              • Discussion of denial and anger stages in the grieving process.

                                              Bargaining Stage of Grief (00:13:08)

                                              • Explains how bargaining manifests in thoughts of regret and "what if" scenarios.

                                              Depression and Acceptance Stages (00:15:12)

                                              • Chris describes the transition between depression and acceptance in the grieving process.

                                              Call to Action for Planning (00:16:28)

                                              • Encouragement to have plans in place for end-of-life situations to support loved ones.

                                              Importance of Life Stories (00:17:47)

                                              • Chris stresses the need to document loved ones' life stories before it's too late.

                                              Final Thoughts on Grief and Readiness (00:19:00)

                                              • Reflection on being spiritually and emotionally prepared for life's uncertainties.


                                              Connect with Chris:

                                              chris@autofixsos.com

                                              Phone: 940.400.1008

                                              www.autoshopcoaching.com

                                              Facebook: https://www.facebook.com/

                                              AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                                              #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                              ]]>                                              The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                              I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                              Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.


                                              Check out their podcast here: https://autorepairmarketing.captivate.fm/


                                              If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


                                              In this episode of "The Weekly Blitz," host Coach Chris Cotton opens up about his deeply personal journey with grief following the passing of his beloved wife Kimberly's mother on New Year's Eve. With heartfelt sincerity, he delves into the complex and often overwhelming stages of grief, sharing insights and reflections from his own experience. Chris emphasizes the crucial importance of being prepared for the inevitable reality of loss, introducing listeners to the "red envelope yellow envelope" concept. This thoughtful approach involves meticulously documenting essential information and end-of-life plans, ensuring that loved ones are not left in the dark during times of emotional turmoil.


                                              Chris underscores the necessity of having those often uncomfortable yet vital conversations about end-of-life wishes and preparations. By addressing these topics head-on, individuals can significantly ease the burden on their families and friends, allowing them to focus on healing and remembrance rather than logistical challenges. Throughout the episode, Chris also touches on the emotional and spiritual dimensions of grief, offering guidance and support to those navigating similar paths.

                                              He encourages listeners to prioritize self-care and preparedness, not only in their personal lives but also within their business endeavors. By fostering a mindset of readiness and resilience, individuals can better cope with the unpredictable nature of life and loss. Through his candid storytelling and practical advice, Coach Chris Cotton provides a compassionate and empowering message, reminding us all of the strength found in vulnerability and the peace that comes from being prepared.


                                              Introduction to the Episode (00:00:01)

                                              • Coach Chris Cotton introduces the podcast and its focus on auto repair business insights.

                                              Happy New Year Message (00:01:13)

                                              • Chris shares a New Year greeting and hints at personal challenges faced recently.

                                              Discussion of Loss (00:02:29)

                                              • Chris reflects on the passing of Kimberly's mother and the impact on their family.

                                              Red Envelope Yellow Envelope Concept (00:03:46)

                                              • Importance of planning for unexpected events is emphasized through personal experiences.

                                              The Emotional Toll of Grief (00:06:50)

                                              • Chris describes the emotional reactions and support needed during grief.

                                              Organizing Affairs for Loved Ones (00:08:18)

                                              • Advice on preparing personal and business affairs to ease burdens on family.

                                              The Stages of Grief (00:10:27)

                                              • Chris outlines the stages of grief observed in Kimberly's reactions to loss.

                                              Denial and Anger Stages (00:11:38)

                                              • Discussion of denial and anger stages in the grieving process.

                                              Bargaining Stage of Grief (00:13:08)

                                              • Explains how bargaining manifests in thoughts of regret and "what if" scenarios.

                                              Depression and Acceptance Stages (00:15:12)

                                              • Chris describes the transition between depression and acceptance in the grieving process.

                                              Call to Action for Planning (00:16:28)

                                              • Encouragement to have plans in place for end-of-life situations to support loved ones.

                                              Importance of Life Stories (00:17:47)

                                              • Chris stresses the need to document loved ones' life stories before it's too late.

                                              Final Thoughts on Grief and Readiness (00:19:00)

                                              • Reflection on being spiritually and emotionally prepared for life's uncertainties.


                                              Connect with Chris:

                                              chris@autofixsos.com

                                              Phone: 940.400.1008

                                              www.autoshopcoaching.com

                                              Facebook: https://www.facebook.com/

                                              AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                                              #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                              ]]>                                              b0734bf1-c513-410f-b2c9-1c727c4d2b9bMon, 20 Jan 2025 00:15:00 -040016:11falsebonus                                              Ask the Host! Evan asks - Craig Answers [E026] - Speak Up! Effective CommunicationAsk the Host! Evan asks - Craig Answers [E026] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              In our episode this week - roles are reversed!

                                              Our host Craig O’Neill allows himself to be interviewed by a friend of the show - Evan Wisner.

                                              This is one of those conversations you can turn on - laugh, and learn with.

                                              The reason for this role reversal? Evan had suggested it would be good for our listeners to get a chance to hear more about the journey which led Craig to develop a passion for focusing on communication and dive into what Craig sees as his goals with the podcast.

                                              Evan asked many questions which drew out meaningful discussion on topics including:

                                              • Craig’s Early experiences in the industry
                                              • What it’s like to grow up within the industry and it’s stigmas
                                              • The effect a good ‘ambassador’ can have on others perspective of the industry
                                              • Formative feedback that promoted early interest in communication skills
                                              • Perspective on technology in communication pros/cons
                                              • Craig’s mentors and the most important advice he’s received
                                              • Early obstacles to improving communication and mindset
                                              • Developing the ability to choose not to take offense to things
                                              • Toastmasters then vs now.
                                              • The joy of observing others improve their skills
                                              • A reminder that it’s about progress, not perfection.

                                              Loyal listeners will find plenty of inspiration in this episode and emerge feeling great about the talent in our industry, and the value of friendships and relationships developed around mutual purpose. Those who have become familiar with Evan will appreciate the back and forth conversation that flows through many very thoughtful questions.

                                              The Word of the Day:

                                              Heedful

                                              - adj -

                                              Aware of and attentive to.

                                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                              AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                              Contact Information


                                              Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              ]]>                                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              In our episode this week - roles are reversed!

                                              Our host Craig O’Neill allows himself to be interviewed by a friend of the show - Evan Wisner.

                                              This is one of those conversations you can turn on - laugh, and learn with.

                                              The reason for this role reversal? Evan had suggested it would be good for our listeners to get a chance to hear more about the journey which led Craig to develop a passion for focusing on communication and dive into what Craig sees as his goals with the podcast.

                                              Evan asked many questions which drew out meaningful discussion on topics including:

                                              • Craig’s Early experiences in the industry
                                              • What it’s like to grow up within the industry and it’s stigmas
                                              • The effect a good ‘ambassador’ can have on others perspective of the industry
                                              • Formative feedback that promoted early interest in communication skills
                                              • Perspective on technology in communication pros/cons
                                              • Craig’s mentors and the most important advice he’s received
                                              • Early obstacles to improving communication and mindset
                                              • Developing the ability to choose not to take offense to things
                                              • Toastmasters then vs now.
                                              • The joy of observing others improve their skills
                                              • A reminder that it’s about progress, not perfection.

                                              Loyal listeners will find plenty of inspiration in this episode and emerge feeling great about the talent in our industry, and the value of friendships and relationships developed around mutual purpose. Those who have become familiar with Evan will appreciate the back and forth conversation that flows through many very thoughtful questions.

                                              The Word of the Day:

                                              Heedful

                                              - adj -

                                              Aware of and attentive to.

                                              Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                              The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                              AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                              AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                              Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                              In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                              Contact Information


                                              Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

                                              The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                              Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                              Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                              Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                              The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                              The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                              ]]>                                              332c6ec5-3714-47bb-bc07-29aba05f3617Mon, 20 Jan 2025 00:15:00 -040058:51falsebonus                                              Selling Your Auto Repair Business [THA 416]Selling Your Auto Repair Business [THA 416]Thanks to our Partners, NAPA TRACS, and Today's Class Join Carm Capriotto and a panel of experts—Joe Marconi, Dan Buss, and Nick Sallas—as they delve into the intricacies of selling your automotive repair business. This insightful episode covers everything from preparing your business for sale and understanding valuations to structuring deals and ensuring clean financials. Learn from seasoned shop owners about succession planning, transparent communication with employees, and navigating the emotional and professional challenges of ownership transitions. Whether it's asset vs. stock sales, working with valuation experts, or addressing staff concerns, this discussion equips you with the knowledge to maximize your business's value and ensure a smooth sale. Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE. Dan Buss, Elite Worldwide. Nick Sallas, Sallas Auto Repair, Kansas City Show Notes
                                              • Watch Full Video Episode
                                              • Importance of Transparency (00:02:18)
                                              • Joe Marconi on Readiness (00:03:13)
                                              • Succession Planning (00:05:16)
                                              • Successor Challenges (00:06:40)
                                              • Selling Experience (00:08:11)
                                              • Valuation Discussion (00:09:51)
                                              • Multiple Valuation Explanation (00:10:37)
                                              • Advice on Business Preparation (00:12:18)
                                              • Challenges of Selling a Business (00:13:23)
                                              • Cultural Implications of Cash Transactions (00:14:43)
                                              • Building Generational Wealth (00:16:25)
                                              • Understanding Succession Planning (00:17:03)
                                              • Emergency Plans in Business (00:20:37)
                                              • Importance of Professional Advisors (00:22:34)
                                              • Emotional Impact of Selling a Business (00:28:43)
                                              • Contracts for Key Employees (00:32:05)
                                              • Transparency in Hiring (00:33:07)
                                              • Interview Questions for Potential Hires (00:34:15)
                                              • Structuring Business Sales (00:35:38)
                                              • Maintaining a Business Plan (00:37:12)
                                              • Dealing with Tire Kickers (00:38:04)
                                              • Evaluating Business Offers (00:39:19)
                                              • Importance of Clean Financials (00:40:22)
                                              • Value of Independence in Business (00:41:21)
                                              • Goals for Business Sellability (00:42:32)
                                              • Preparation for Selling (00:43:08)
                                              • Maximizing Business Value (00:43:54)
                                              • Purpose and Succession Planning (00:45:26)

                                              Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                              • Thanks to our Partners, NAPA TRACS, and Today's Class Join Carm Capriotto and a panel of experts—Joe Marconi, Dan Buss, and Nick Sallas—as they delve into the intricacies of selling your automotive repair business. This insightful episode covers everything from preparing your business for sale and understanding valuations to structuring deals and ensuring clean financials. Learn from seasoned shop owners about succession planning, transparent communication with employees, and navigating the emotional and professional challenges of ownership transitions. Whether it's asset vs. stock sales, working with valuation experts, or addressing staff concerns, this discussion equips you with the knowledge to maximize your business's value and ensure a smooth sale. Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE. Dan Buss, Elite Worldwide. Nick Sallas, Sallas Auto Repair, Kansas City Show Notes
                                                • Watch Full Video Episode
                                                • Importance of Transparency (00:02:18)
                                                • Joe Marconi on Readiness (00:03:13)
                                                • Succession Planning (00:05:16)
                                                • Successor Challenges (00:06:40)
                                                • Selling Experience (00:08:11)
                                                • Valuation Discussion (00:09:51)
                                                • Multiple Valuation Explanation (00:10:37)
                                                • Advice on Business Preparation (00:12:18)
                                                • Challenges of Selling a Business (00:13:23)
                                                • Cultural Implications of Cash Transactions (00:14:43)
                                                • Building Generational Wealth (00:16:25)
                                                • Understanding Succession Planning (00:17:03)
                                                • Emergency Plans in Business (00:20:37)
                                                • Importance of Professional Advisors (00:22:34)
                                                • Emotional Impact of Selling a Business (00:28:43)
                                                • Contracts for Key Employees (00:32:05)
                                                • Transparency in Hiring (00:33:07)
                                                • Interview Questions for Potential Hires (00:34:15)
                                                • Structuring Business Sales (00:35:38)
                                                • Maintaining a Business Plan (00:37:12)
                                                • Dealing with Tire Kickers (00:38:04)
                                                • Evaluating Business Offers (00:39:19)
                                                • Importance of Clean Financials (00:40:22)
                                                • Value of Independence in Business (00:41:21)
                                                • Goals for Business Sellability (00:42:32)
                                                • Preparation for Selling (00:43:08)
                                                • Maximizing Business Value (00:43:54)
                                                • Purpose and Succession Planning (00:45:26)

                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                                ]]>444228f4-16c5-4244-bcea-e7fdaa72d76aFri, 17 Jan 2025 14:00:00 -040046:34falsefull416416Should I Use Profit First? [E153] - Business By The NumbersShould I Use Profit First? [E153] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                                Managing your cash flow can feel overwhelming, but the Profit First system offers a fresh approach to organizing your finances. In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the pros, cons, and practical applications of Profit First for auto repair shops. Whether you’re new to the system or looking to refine your cash management strategy, this episode is packed with actionable insights.

                                                Key Takeaways:

                                                • What is Profit First? Learn the basic framework of allocating revenue into multiple bank accounts to better manage cash flow.
                                                • Benefits of Profit First: Understand how it can help you get a clear picture of your cash flow and improve financial decision-making.
                                                • Challenges to Watch For: Discover why overcomplicating allocations or starting with too many accounts can hinder success.
                                                • Practical Implementation: Hunt shares a simple three-account system tailored to auto repair --shops for effective cash management.
                                                • Expert Tips: Adapt the system to your business size and goals, and avoid common pitfalls that lead to failure.

                                                Thanks to our partner, NAPA TRACS

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                                ]]>                                                Thanks to our partners, NAPA TRACS and Promotive

                                                Managing your cash flow can feel overwhelming, but the Profit First system offers a fresh approach to organizing your finances. In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the pros, cons, and practical applications of Profit First for auto repair shops. Whether you’re new to the system or looking to refine your cash management strategy, this episode is packed with actionable insights.

                                                Key Takeaways:

                                                • What is Profit First? Learn the basic framework of allocating revenue into multiple bank accounts to better manage cash flow.
                                                • Benefits of Profit First: Understand how it can help you get a clear picture of your cash flow and improve financial decision-making.
                                                • Challenges to Watch For: Discover why overcomplicating allocations or starting with too many accounts can hinder success.
                                                • Practical Implementation: Hunt shares a simple three-account system tailored to auto repair --shops for effective cash management.
                                                • Expert Tips: Adapt the system to your business size and goals, and avoid common pitfalls that lead to failure.

                                                Thanks to our partner, NAPA TRACS

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                                ]]>                                                b9ce949c-5466-4c55-b397-0a20a40ce99eThu, 16 Jan 2025 00:15:00 -040026:10falsebonus                                                Entertaining My Granddaughter: Learning From Her Movies [E169] - Automotive Field TheoryEntertaining My Granddaughter: Learning From Her Movies [E169] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                                Matt Fanslow discusses lessons learned from children's movies. He uses films like The Sandlot, Ratatouille, and Bee Movie to illustrate principles applicable to managing an auto repair shop, such as team building, recognizing employee potential, and appreciating the value of all tasks. The overarching message emphasizes that fostering passion, providing adequate tools, and creating a supportive environment are essential for building a successful and productive team. Fanslow encourages listeners to find valuable insights in everyday sources, including children's movies.

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                Thanks to our Partner, NAPA Autotech

                                                Matt Fanslow discusses lessons learned from children's movies. He uses films like The Sandlot, Ratatouille, and Bee Movie to illustrate principles applicable to managing an auto repair shop, such as team building, recognizing employee potential, and appreciating the value of all tasks. The overarching message emphasizes that fostering passion, providing adequate tools, and creating a supportive environment are essential for building a successful and productive team. Fanslow encourages listeners to find valuable insights in everyday sources, including children's movies.

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                ce5c1c25-3ab2-49c1-9528-b2dcaa50ff77Wed, 15 Jan 2025 00:15:00 -040021:01falsebonus                                                Podcast Hosts Don't Have It All Figured Out [E135] - The Auto Repair Marketing PodcastPodcast Hosts Don't Have It All Figured Out [E135] - The Auto Repair Marketing PodcastPodcasting isn’t about having all the answers—it’s about sharing the journey. In this episode, we tackle the hard truth: Podcast hosts don’t have it all figured out. From the insecurities of giving advice to the challenges of staying authentic, we explore what it really means to put yourself out there as a host.

                                                You’ll discover how to sift through advice, find what works for you, and embrace the imperfect process of learning and leading. If you’ve ever felt like you don’t have it all together, this episode will remind you—you’re not alone.

                                                Listen in for an honest discussion about navigating the auto repair industry, embracing authenticity, and growing through the challenges of imperfection!

                                                Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified

                                                Network of shops are trusted by millions of customers each month. Learn more at

                                                RepairPal.com/shops

                                                Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                                Lagniappe (Books, Links, Other Podcasts, etc)

                                                https://shopmarketingpros.com/ep-118-doing-video-every-day-for-a-month/ - Episode 118 VEDA

                                                https://agencyanalytics.com/blog/how-profit-first-helped-this-agency-scale - Profit First Was the Key to Our Agency’s Financial Transformation

                                                https://shopmarketingpros.com/ep-125-its-ok-to-dream-big-stop-playing-small/ - It’s OK to Dream Big (Stop Playing Small)

                                                Show Notes with Timestamps

                                                • Introduction to the Episode (00:00:01)  Brian introduces the podcast and sets the theme about podcast hosts not having all the answers.
                                                • Inspiration from Mike Allen's Post (00:00:10)  Discussion on how Mike Allen's humorous post sparked Brian's reflections on podcasting and advice-giving.
                                                • Brian's Insecurities as a Host (00:01:15)  Brian shares his personal insecurities regarding his role as a podcast host and influencer.
                                                • Critique of Influencers (00:02:26)  Brian expresses frustration with influencers who claim to have life figured out, relating it to his experiences.
                                                • Sharing Personal Experiences (00:03:33)  Emphasis on the importance of sharing personal learning experiences rather than presenting oneself as an expert.
                                                • Struggles with Advice-Giving (00:04:36)  Brian discusses his ongoing struggles with the advice he shares in his podcasts and posts.
                                                • Imposter Syndrome (00:05:37)  Brian reflects on feelings of imposter syndrome when sharing advice on managing expenses and business practices.
                                                • Going Against Popular Opinion (00:06:46)  Brian talks about the challenges of discussing unpopular business opinions and the reactions he receives.
                                                • Sponsor Promotion: RepairPal (00:08:54)  Brian promotes RepairPal and its benefits for auto repair shops seeking new customers.
                                                • Sponsor Promotion: App Fueled (00:09:55)  Introduction of App Fueled and its services for building customer loyalty apps for auto repair businesses.
                                                • Rewarding Success Stories (00:10:59)  Brian shares the rewarding experience of hearing success stories from listeners implementing his advice.
                                                • Discernment in Advice-Giving (00:12:03)  Brian advises listeners to discern the credibility of advice from various influencers and podcasters.
                                                • Conclusion and Reflection (00:13:10)  Brian wraps up the discussion, emphasizing the importance of honesty in sharing experiences and insights.

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com

                                                ]]>                                                Podcasting isn’t about having all the answers—it’s about sharing the journey. In this episode, we tackle the hard truth: Podcast hosts don’t have it all figured out. From the insecurities of giving advice to the challenges of staying authentic, we explore what it really means to put yourself out there as a host.

                                                You’ll discover how to sift through advice, find what works for you, and embrace the imperfect process of learning and leading. If you’ve ever felt like you don’t have it all together, this episode will remind you—you’re not alone.

                                                Listen in for an honest discussion about navigating the auto repair industry, embracing authenticity, and growing through the challenges of imperfection!

                                                Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified

                                                Network of shops are trusted by millions of customers each month. Learn more at

                                                RepairPal.com/shops

                                                Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                                Lagniappe (Books, Links, Other Podcasts, etc)

                                                https://shopmarketingpros.com/ep-118-doing-video-every-day-for-a-month/ - Episode 118 VEDA

                                                https://agencyanalytics.com/blog/how-profit-first-helped-this-agency-scale - Profit First Was the Key to Our Agency’s Financial Transformation

                                                https://shopmarketingpros.com/ep-125-its-ok-to-dream-big-stop-playing-small/ - It’s OK to Dream Big (Stop Playing Small)

                                                Show Notes with Timestamps

                                                • Introduction to the Episode (00:00:01)  Brian introduces the podcast and sets the theme about podcast hosts not having all the answers.
                                                • Inspiration from Mike Allen's Post (00:00:10)  Discussion on how Mike Allen's humorous post sparked Brian's reflections on podcasting and advice-giving.
                                                • Brian's Insecurities as a Host (00:01:15)  Brian shares his personal insecurities regarding his role as a podcast host and influencer.
                                                • Critique of Influencers (00:02:26)  Brian expresses frustration with influencers who claim to have life figured out, relating it to his experiences.
                                                • Sharing Personal Experiences (00:03:33)  Emphasis on the importance of sharing personal learning experiences rather than presenting oneself as an expert.
                                                • Struggles with Advice-Giving (00:04:36)  Brian discusses his ongoing struggles with the advice he shares in his podcasts and posts.
                                                • Imposter Syndrome (00:05:37)  Brian reflects on feelings of imposter syndrome when sharing advice on managing expenses and business practices.
                                                • Going Against Popular Opinion (00:06:46)  Brian talks about the challenges of discussing unpopular business opinions and the reactions he receives.
                                                • Sponsor Promotion: RepairPal (00:08:54)  Brian promotes RepairPal and its benefits for auto repair shops seeking new customers.
                                                • Sponsor Promotion: App Fueled (00:09:55)  Introduction of App Fueled and its services for building customer loyalty apps for auto repair businesses.
                                                • Rewarding Success Stories (00:10:59)  Brian shares the rewarding experience of hearing success stories from listeners implementing his advice.
                                                • Discernment in Advice-Giving (00:12:03)  Brian advises listeners to discern the credibility of advice from various influencers and podcasters.
                                                • Conclusion and Reflection (00:13:10)  Brian wraps up the discussion, emphasizing the importance of honesty in sharing experiences and insights.

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com

                                                ]]>                                                38ac0e2a-51cc-4659-bd5f-9c6aa1b97357Wed, 15 Jan 2025 00:15:00 -040014:35falsebonus                                                Managing An Independent Shop: A Dealership Veteran’s Perspective [RR 1022]Managing An Independent Shop: A Dealership Veteran’s Perspective [RR 1022]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Tune in to hear James Marsh's journey as he navigates the transition from a family-owned dealership to managing an independent automotive shop. James shares the significant differences between dealership and independent shop environments. He discusses marketing strategies, the importance of customer service, and the challenges and opportunities independent shops face. James Marsh, Empower Automotive, Traverse City, Michigan Show Notes
                                                • Watch Full Video Episode
                                                • Empower Automotive Name Change (00:01:40)
                                                • Transition from Dealership to Independent Shop (00:02:52)
                                                • Employee Retention and Culture Shift (00:03:28)
                                                • Perception of Independent Shops (00:05:40)
                                                • Marketing Challenges (00:08:30)
                                                • Wage Comparisons (00:10:01)
                                                • Warranty Work Impact (00:11:55)
                                                • Management Culture Differences (00:12:53)
                                                • Key Performance Indicators (00:14:15)
                                                • Customer Service Focus (00:14:49)
                                                • Comfort with Aftermarket Parts (00:21:19)
                                                • Quality Suppliers Discussion (00:22:00)
                                                • Transition to Independent Service Center (00:22:33)
                                                • Marketing Strategies for 2025 (00:23:40)
                                                • Population and Market Insights of Traverse City (00:26:56)
                                                • Impact of Remote Work on Local Economy (00:28:35)
                                                • Networking for Hiring (00:30:12)

                                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Tune in to hear James Marsh's journey as he navigates the transition from a family-owned dealership to managing an independent automotive shop. James shares the significant differences between dealership and independent shop environments. He discusses marketing strategies, the importance of customer service, and the challenges and opportunities independent shops face. James Marsh, Empower Automotive, Traverse City, Michigan Show Notes
                                                • Watch Full Video Episode
                                                • Empower Automotive Name Change (00:01:40)
                                                • Transition from Dealership to Independent Shop (00:02:52)
                                                • Employee Retention and Culture Shift (00:03:28)
                                                • Perception of Independent Shops (00:05:40)
                                                • Marketing Challenges (00:08:30)
                                                • Wage Comparisons (00:10:01)
                                                • Warranty Work Impact (00:11:55)
                                                • Management Culture Differences (00:12:53)
                                                • Key Performance Indicators (00:14:15)
                                                • Customer Service Focus (00:14:49)
                                                • Comfort with Aftermarket Parts (00:21:19)
                                                • Quality Suppliers Discussion (00:22:00)
                                                • Transition to Independent Service Center (00:22:33)
                                                • Marketing Strategies for 2025 (00:23:40)
                                                • Population and Market Insights of Traverse City (00:26:56)
                                                • Impact of Remote Work on Local Economy (00:28:35)
                                                • Networking for Hiring (00:30:12)

                                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                                3d007804-94c4-49e4-9907-38b086ad4742Tue, 14 Jan 2025 00:00:00 -040031:37falsefull10221022                                                K.I.S.S. - Keep It Simple [E025] - Speak Up! Effective CommunicationK.I.S.S. - Keep It Simple [E025] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                In today’s episode, Craig dives into an acronym that’s deceptively simple yet surprisingly difficult to master—KISS: “Keep It Simple, Stupid!” We explore the challenges of simplifying communication, especially in specialized industries like auto repair, where jargon can create barriers rather than build trust.  

                                                Join us as we examine why breaking complex ideas into plain language is a critical skill for professionals, advisors, and leaders. 

                                                Plus, don’t miss our Word of the Day: Esoteric! We’ll unpack its meaning and reflect on why keeping your message inclusive and relatable matters.

                                                Watch Full Video Episode

                                                Key Takeaways:

                                                • KISS in Communication: Simplifying your message ensures understanding, builds trust, and fosters influence.
                                                • The Pitfall of Jargon: Industry-specific language often excludes clients and hinders communication.
                                                • Practical Examples: We discuss areas in the shop we can focus on simplification.

                                                Quote of the Episode:

                                                "If you can't explain it simply, you don't understand it well enough." – Albert Einstein

                                                Segment Breakdown:

                                                1. Introduction: Why the auto repair industry is full of acronyms and why KISS stands out.
                                                2. Word of the Day: Esoteric—what it means and how it relates to communication.
                                                3. Challenges in Communication: Overcomplicating explanations in professional settings. Breaking down technical terms for clients.
                                                4. Personal Reflections: Early lessons in the KISS principle from mentors and experiences, including Toastmasters.
                                                5. Practical Tip: Strategies for simplifying communication in daily interactions.

                                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>                                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                In today’s episode, Craig dives into an acronym that’s deceptively simple yet surprisingly difficult to master—KISS: “Keep It Simple, Stupid!” We explore the challenges of simplifying communication, especially in specialized industries like auto repair, where jargon can create barriers rather than build trust.  

                                                Join us as we examine why breaking complex ideas into plain language is a critical skill for professionals, advisors, and leaders. 

                                                Plus, don’t miss our Word of the Day: Esoteric! We’ll unpack its meaning and reflect on why keeping your message inclusive and relatable matters.

                                                Watch Full Video Episode

                                                Key Takeaways:

                                                • KISS in Communication: Simplifying your message ensures understanding, builds trust, and fosters influence.
                                                • The Pitfall of Jargon: Industry-specific language often excludes clients and hinders communication.
                                                • Practical Examples: We discuss areas in the shop we can focus on simplification.

                                                Quote of the Episode:

                                                "If you can't explain it simply, you don't understand it well enough." – Albert Einstein

                                                Segment Breakdown:

                                                1. Introduction: Why the auto repair industry is full of acronyms and why KISS stands out.
                                                2. Word of the Day: Esoteric—what it means and how it relates to communication.
                                                3. Challenges in Communication: Overcomplicating explanations in professional settings. Breaking down technical terms for clients.
                                                4. Personal Reflections: Early lessons in the KISS principle from mentors and experiences, including Toastmasters.
                                                5. Practical Tip: Strategies for simplifying communication in daily interactions.

                                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>                                                14138088-5fa7-4b92-8624-8c3cc2a2141dMon, 13 Jan 2025 00:15:00 -040024:50falsebonus                                                Marketing VS Branding: Explained [THA 415]Marketing VS Branding: Explained [THA 415]Thanks to our Partners, NAPA TRACS, and Today's Class Shop owner Andy Bizub, CEO of Midwest Performance Cars, shares how collaborating with designer Pam Esposito transformed his company’s branding and communication strategies. Pam, with over 25 years of experience, explains the difference between branding and marketing, emphasizing emotional connections and authenticity. The episode highlights the importance of consistent, meaningful branding and the long-term benefits of investing in a strong brand identity. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Pam Esposito, Esposito Design, pamespositodesign@gmail.com Show Notes
                                                • Watch Full Video Episode
                                                • MACS Training Event & Trade Show, Jan 30 – Feb 1, Orlando, FL: https://macsmobileairclimate.org/
                                                • Understanding Branding vs. Marketing (00:03:02)
                                                • The Role of a Brand Steward (00:04:47)
                                                • The Impact of Strong Branding (00:05:04)
                                                • The Art of Communication in Branding (00:06:58)
                                                • User Experience in Branding (00:09:33)
                                                • Building Trust Through Reporting (00:10:58)
                                                • Creative Presentation of Company Achievements (00:11:26)
                                                • Authenticity in Branding (00:13:09)
                                                • Using Stock Imagery Effectively (00:14:09)
                                                • The Importance of Direct Mail (00:20:22)
                                                • The Importance of Long-Term Advertising (21:32)
                                                • Branding for All Makes and Models (21:44)
                                                • Innovative Advertising Strategies (22:59)
                                                • Avoiding Discount-Driven Marketing (24:10)
                                                • Educating Customers on Service Quality (25:21)
                                                • Creative Risks in Advertising (27:15)
                                                • Highlighting Female Talent in Branding (29:13)
                                                • The Power of Strong Visuals (30:08)
                                                • Teaching Design Principles (30:31)
                                                • Real-World Applications in Design Education (32:33)
                                                • The Value of Good Design (35:03)
                                                • Investing in Quality Branding (36:15)

                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                                ]]>                                                Thanks to our Partners, NAPA TRACS, and Today's Class Shop owner Andy Bizub, CEO of Midwest Performance Cars, shares how collaborating with designer Pam Esposito transformed his company’s branding and communication strategies. Pam, with over 25 years of experience, explains the difference between branding and marketing, emphasizing emotional connections and authenticity. The episode highlights the importance of consistent, meaningful branding and the long-term benefits of investing in a strong brand identity. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Pam Esposito, Esposito Design, pamespositodesign@gmail.com Show Notes
                                                • Watch Full Video Episode
                                                • MACS Training Event & Trade Show, Jan 30 – Feb 1, Orlando, FL: https://macsmobileairclimate.org/
                                                • Understanding Branding vs. Marketing (00:03:02)
                                                • The Role of a Brand Steward (00:04:47)
                                                • The Impact of Strong Branding (00:05:04)
                                                • The Art of Communication in Branding (00:06:58)
                                                • User Experience in Branding (00:09:33)
                                                • Building Trust Through Reporting (00:10:58)
                                                • Creative Presentation of Company Achievements (00:11:26)
                                                • Authenticity in Branding (00:13:09)
                                                • Using Stock Imagery Effectively (00:14:09)
                                                • The Importance of Direct Mail (00:20:22)
                                                • The Importance of Long-Term Advertising (21:32)
                                                • Branding for All Makes and Models (21:44)
                                                • Innovative Advertising Strategies (22:59)
                                                • Avoiding Discount-Driven Marketing (24:10)
                                                • Educating Customers on Service Quality (25:21)
                                                • Creative Risks in Advertising (27:15)
                                                • Highlighting Female Talent in Branding (29:13)
                                                • The Power of Strong Visuals (30:08)
                                                • Teaching Design Principles (30:31)
                                                • Real-World Applications in Design Education (32:33)
                                                • The Value of Good Design (35:03)
                                                • Investing in Quality Branding (36:15)

                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
                                                ]]>                                                21ddb759-2ff9-4b5c-acf6-2daffa84bf76Fri, 10 Jan 2025 14:00:00 -040038:13falsefull415415                                                Setting Goals for Success in 2025 [E152] - Business By The NumbersSetting Goals for Success in 2025 [E152] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                                Setting the right goals for your auto repair shop can make or break your business's success. In this episode of Business by the Numbers, Hunt breaks down the critical differences between sales goals and profit goals, and why efficiency is key. Learn actionable strategies to align your team's targets with your financial objectives for a successful 2025.

                                                • Why setting profit goals is more important than focusing on sales goals.
                                                • How to calculate labor and sales targets that align with your desired profit.
                                                • Strategies for increasing efficiency without overwhelming your team.
                                                • The importance of understanding your breakpoints in labor, facilities, and service advisors.
                                                • Actionable steps to create a growth plan tailored to your shop's specific needs.

                                                Thanks to our partner, NAPA TRACS

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                                ]]>                                                Thanks to our partners, NAPA TRACS and Promotive

                                                Setting the right goals for your auto repair shop can make or break your business's success. In this episode of Business by the Numbers, Hunt breaks down the critical differences between sales goals and profit goals, and why efficiency is key. Learn actionable strategies to align your team's targets with your financial objectives for a successful 2025.

                                                • Why setting profit goals is more important than focusing on sales goals.
                                                • How to calculate labor and sales targets that align with your desired profit.
                                                • Strategies for increasing efficiency without overwhelming your team.
                                                • The importance of understanding your breakpoints in labor, facilities, and service advisors.
                                                • Actionable steps to create a growth plan tailored to your shop's specific needs.

                                                Thanks to our partner, NAPA TRACS

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                                ]]>                                                c0dcea48-0b0b-4dbd-9f1a-d434e0969f05Thu, 09 Jan 2025 00:15:00 -040036:17falsebonus                                                Negative Gatekeeping [E168] - Automotive Field TheoryNegative Gatekeeping [E168] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                                Matt Fanslow shares a story about a mother illustrating the concept of "negative gatekeeping." He connects this to the automotive industry, where subtle criticism of competitors can erode trust and damage customer relationships.

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                Thanks to our Partner, NAPA Autotech

                                                Matt Fanslow shares a story about a mother illustrating the concept of "negative gatekeeping." He connects this to the automotive industry, where subtle criticism of competitors can erode trust and damage customer relationships.

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                570c7e41-56c4-40c1-9e99-e124c4a535f0Wed, 08 Jan 2025 00:15:00 -040018:17falsebonus                                                The Art Of Slowing Down [E134] - The Auto Repair Marketing PodcastThe Art Of Slowing Down [E134] - The Auto Repair Marketing PodcastAs a business owner, the fast pace of entrepreneurship can feel overwhelming, but when do you give yourself permission to slow down? In this episode, we delve into The Art of Slowing Down—what it means, why it’s important, and how to make it a reality in your daily life.

                                                From intentional daily practices to creating systems that allow you to step away, this episode shares actionable insights and personal experiences to inspire you to find balance. Whether you’re planning for the future or simply trying to catch your breath, this conversation will encourage you to rethink how you manage your time and energy.

                                                Hit play now to learn how slowing down could help you build a healthier, more sustainable approach to business and life!

                                                Thank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops.

                                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                Lagniappe (Books, Links, Other Podcasts, etc)

                                                Show Notes with Timestamps

                                                • Introduction to the Episode (00:00:01)  The host introduces the podcast and the topic of slowing down in auto repair business ownership.
                                                • Discussion of New Features (00:00:46)  The speakers mention the potential of live streaming their podcast on Facebook.
                                                • The Importance of Slowing Down (00:01:59)  The co-host emphasizes that slowing down doesn't mean being lazy or complacent.
                                                • Target Audience Clarification (00:02:16)  The host clarifies that the episode is not for new business owners who are still growing.
                                                • Personal Experiences with Surgery (00:05:30)  Kim shares her experience of recovery after back surgery and the need for slowing down.
                                                • Planning for Recovery (00:06:56)  Kim discusses the importance of planning and preparing for recovery from her surgery.
                                                • Building Trust in the Team (00:09:59)  Kim reflects on how stepping back built confidence in her team and their abilities.
                                                • Easing Back into Work (00:12:33)  Kim talks about her gradual return to work and the importance of giving herself grace.
                                                • Avoiding Extreme Situations (00:13:25)  The host encourages listeners not to wait for extreme situations like surgery to slow down.
                                                • The Importance of Slowing Down (00:14:32)  Kim discusses the brutal nature of automotive conference seasons and the need for downtime.
                                                • Personal Time and Routine (00:15:25)  Kim shares her Friday routine, emphasizing quiet time, workouts, and relaxation.
                                                • Work-Life Balance for Entrepreneurs (00:16:14)  Kim reflects on the stress of entrepreneurship and the importance of not working excessively every day.
                                                • Freedom of Time and Finances (00:18:22)  Kim highlights the reasons for becoming a business owner, focusing on achieving freedom of time.
                                                • Daily Slow Time (00:18:38)  Brian talks about integrating intentional slow time into daily routines, even during work trips.
                                                • One Minute Pause Technique (00:19:28)  Brian introduces a one-minute pause app for quick moments of mindfulness during busy days.
                                                • Creating Healthy Leadership (00:20:30)  Brian emphasizes the need for leaders to be emotionally and physically healthy for their teams.
                                                • Encouragement to Slow Down (00:21:25)  Kim encourages listeners to consider slowing down and reflects on building a supportive team.
                                                • Conclusion and Thanks (00:22:29)  Kim and Brian thank their sponsors and invite listeners to tune in next week.

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com 

                                                ]]>                                                As a business owner, the fast pace of entrepreneurship can feel overwhelming, but when do you give yourself permission to slow down? In this episode, we delve into The Art of Slowing Down—what it means, why it’s important, and how to make it a reality in your daily life.

                                                From intentional daily practices to creating systems that allow you to step away, this episode shares actionable insights and personal experiences to inspire you to find balance. Whether you’re planning for the future or simply trying to catch your breath, this conversation will encourage you to rethink how you manage your time and energy.

                                                Hit play now to learn how slowing down could help you build a healthier, more sustainable approach to business and life!

                                                Thank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops.

                                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                Lagniappe (Books, Links, Other Podcasts, etc)

                                                Show Notes with Timestamps

                                                • Introduction to the Episode (00:00:01)  The host introduces the podcast and the topic of slowing down in auto repair business ownership.
                                                • Discussion of New Features (00:00:46)  The speakers mention the potential of live streaming their podcast on Facebook.
                                                • The Importance of Slowing Down (00:01:59)  The co-host emphasizes that slowing down doesn't mean being lazy or complacent.
                                                • Target Audience Clarification (00:02:16)  The host clarifies that the episode is not for new business owners who are still growing.
                                                • Personal Experiences with Surgery (00:05:30)  Kim shares her experience of recovery after back surgery and the need for slowing down.
                                                • Planning for Recovery (00:06:56)  Kim discusses the importance of planning and preparing for recovery from her surgery.
                                                • Building Trust in the Team (00:09:59)  Kim reflects on how stepping back built confidence in her team and their abilities.
                                                • Easing Back into Work (00:12:33)  Kim talks about her gradual return to work and the importance of giving herself grace.
                                                • Avoiding Extreme Situations (00:13:25)  The host encourages listeners not to wait for extreme situations like surgery to slow down.
                                                • The Importance of Slowing Down (00:14:32)  Kim discusses the brutal nature of automotive conference seasons and the need for downtime.
                                                • Personal Time and Routine (00:15:25)  Kim shares her Friday routine, emphasizing quiet time, workouts, and relaxation.
                                                • Work-Life Balance for Entrepreneurs (00:16:14)  Kim reflects on the stress of entrepreneurship and the importance of not working excessively every day.
                                                • Freedom of Time and Finances (00:18:22)  Kim highlights the reasons for becoming a business owner, focusing on achieving freedom of time.
                                                • Daily Slow Time (00:18:38)  Brian talks about integrating intentional slow time into daily routines, even during work trips.
                                                • One Minute Pause Technique (00:19:28)  Brian introduces a one-minute pause app for quick moments of mindfulness during busy days.
                                                • Creating Healthy Leadership (00:20:30)  Brian emphasizes the need for leaders to be emotionally and physically healthy for their teams.
                                                • Encouragement to Slow Down (00:21:25)  Kim encourages listeners to consider slowing down and reflects on building a supportive team.
                                                • Conclusion and Thanks (00:22:29)  Kim and Brian thank their sponsors and invite listeners to tune in next week.

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com 

                                                ]]>                                                c265e5b7-dbcf-45c3-bae6-d008b98f45b1Wed, 08 Jan 2025 00:15:00 -040023:03falsebonus                                                Inside Joe’s Garage AAPEX 2024: Bosch Booth [RR 1021]Inside Joe’s Garage AAPEX 2024: Bosch Booth [RR 1021]Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Take a tour of Joe's Garage at AAPEX 2024! Explore cutting-edge automotive training and get the latest updates from Bosch, including the critical role of ADAS calibration, educating customers on recalibration, and the advancements in camera technology for vehicle safety systems. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Show Notes
                                                • Watch Full Video Episode
                                                • Training on the Show Floor (00:00:06)
                                                • Importance of Calibration (00:01:50)
                                                • Interview with Carl Schneider (00:02:34)
                                                • Live Demonstrations of Calibration (00:03:17)
                                                • Advancements in Calibration Technology (00:04:29)
                                                • Liability in Calibration (00:06:04)
                                                • Terminology in Calibration (00:07:01)
                                                • Industry Awareness of ADAS (00:08:09)
                                                • Importance of Reading Manuals (00:09:50)
                                                • Customer Education on Calibration (00:13:34)
                                                • Simplifying ADAS Calibration (00:15:32)
                                                • Advancements in Equipment (00:16:08)
                                                • Importance of ADAS Calibration (00:16:45)
                                                • Finding ADAS Solutions (00:17:07)
                                                • Space Requirements for ADAS (00:17:17)
                                                • Equipment Adaptability (00:17:35)
                                                • Lighting Considerations (00:18:04)

                                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Take a tour of Joe's Garage at AAPEX 2024! Explore cutting-edge automotive training and get the latest updates from Bosch, including the critical role of ADAS calibration, educating customers on recalibration, and the advancements in camera technology for vehicle safety systems. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Show Notes
                                                • Watch Full Video Episode
                                                • Training on the Show Floor (00:00:06)
                                                • Importance of Calibration (00:01:50)
                                                • Interview with Carl Schneider (00:02:34)
                                                • Live Demonstrations of Calibration (00:03:17)
                                                • Advancements in Calibration Technology (00:04:29)
                                                • Liability in Calibration (00:06:04)
                                                • Terminology in Calibration (00:07:01)
                                                • Industry Awareness of ADAS (00:08:09)
                                                • Importance of Reading Manuals (00:09:50)
                                                • Customer Education on Calibration (00:13:34)
                                                • Simplifying ADAS Calibration (00:15:32)
                                                • Advancements in Equipment (00:16:08)
                                                • Importance of ADAS Calibration (00:16:45)
                                                • Finding ADAS Solutions (00:17:07)
                                                • Space Requirements for ADAS (00:17:17)
                                                • Equipment Adaptability (00:17:35)
                                                • Lighting Considerations (00:18:04)

                                                Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                                aa4a81bb-4233-4622-86c9-d4f77c965d10Tue, 07 Jan 2025 00:15:00 -040019:23falsefull10211021                                                Unmatched Intentionality - The Lost Art of Letter Writing [E024] - Speak Up! Effective CommunicationUnmatched Intentionality - The Lost Art of Letter Writing [E024] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                The idea of this podcast is to stretch our comfort zones and grow.

                                                Growth isn’t automatic or instant - it’s a journey.

                                                In this episode Craig takes you on a thought process that came about from an article that was shared - with him that highlighted to real security breach to texting infrastructure in the US thanks to state sponsored hackers.  The article lead to conversations with and eventually a subtle joke that that perhaps we should revisit the art of letter writing!  But perhaps that shouldn’t be a joke and we really should pivot to a more intentional form of communication as we grapple with emerging trends in 2025 tipping us further away from security, authenticity, and intentionality. 

                                                Listeners will find this to be a timely message.

                                                In this episode Craig also introduces a word of the day.

                                                Today’s word:  Anachronistic.

                                                Other Links:

                                                The Forbes Article on security concerns is here:  https://www.forbes.com/sites/zakdoffman/2024/12/06/fbi-warns-iphone-and-android-users-stop-sending-texts/

                                                The history book mentioned by Craig, Founding Brothers, by Joseph J. Ellis is here:  https://a.co/d/2bdmkVZ

                                                This episode highlights the benefits of the written word and encourages listeners to retain information better by writing things down and convey things sincerely by doing the same.

                                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                                                ]]>                                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                The idea of this podcast is to stretch our comfort zones and grow.

                                                Growth isn’t automatic or instant - it’s a journey.

                                                In this episode Craig takes you on a thought process that came about from an article that was shared - with him that highlighted to real security breach to texting infrastructure in the US thanks to state sponsored hackers.  The article lead to conversations with and eventually a subtle joke that that perhaps we should revisit the art of letter writing!  But perhaps that shouldn’t be a joke and we really should pivot to a more intentional form of communication as we grapple with emerging trends in 2025 tipping us further away from security, authenticity, and intentionality. 

                                                Listeners will find this to be a timely message.

                                                In this episode Craig also introduces a word of the day.

                                                Today’s word:  Anachronistic.

                                                Other Links:

                                                The Forbes Article on security concerns is here:  https://www.forbes.com/sites/zakdoffman/2024/12/06/fbi-warns-iphone-and-android-users-stop-sending-texts/

                                                The history book mentioned by Craig, Founding Brothers, by Joseph J. Ellis is here:  https://a.co/d/2bdmkVZ

                                                This episode highlights the benefits of the written word and encourages listeners to retain information better by writing things down and convey things sincerely by doing the same.

                                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                                                ]]>                                                73644ebb-2c39-4f6f-96d4-eab04d280304Mon, 06 Jan 2025 00:15:00 -040021:41falsebonus                                                License to Skill: Automotive Training and Networking at Vision 2025 [THA 414]License to Skill: Automotive Training and Networking at Vision 2025 [THA 414]Thanks to our Partners, NAPA TRACS, and Today's Class Join an in-depth discussion on Vision Hi-Tech Automotive Training & Expo 2025 with guests Sheri Hamilton, Executive Director of the Midwest Auto Care Alliance and Conference Manager, and Matt Fanslow, trainer and host of 'Diagnosing the Aftermarket A to Z Podcast.' Discover the lineup of keynote speakers, the importance of continuous education, and how to maximize your experience at one of the industry's premier events. Don’t miss the scoop on scholarships and awards and why Vision is a must-attend event! Sheri Hamilton, Executive Director of MWACA – Midwest Auto Care Alliance Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Show Notes
                                                • Watch Full Video Episode
                                                • Vision Hi-Tech Automotive Training & Exp: https://visionkc.com/
                                                • History of the Vision Conference (00:02:21)
                                                • Continuing Education vs. Training (00:03:47)
                                                • Vision Conference Theme (00:04:37)
                                                • Conference Details (00:06:00)
                                                • Planning for Future Conferences (00:06:54)
                                                • Attendance Trends (00:08:10)
                                                • Value Beyond Training (00:10:17)
                                                • Class Selection Process (00:11:21)
                                                • Tech Talk Segment (00:12:03)
                                                • Scholarships and Awards Overview (00:16:27)
                                                • Scholarship Application Process (00:17:22)
                                                • Awards Application Deadline (00:17:37)
                                                • Attendee Insights on Vision (00:20:53)
                                                • Networking at Vision (00:21:53)
                                                • The Hotel Lobby Experience (00:23:03)
                                                • Distraction-Free Learning Environment (00:24:51)
                                                • Keynote Speaker Announcements (00:25:01)
                                                • Hi-Tech Tool Expo (00:27:21)
                                                • Importance of Vendor Interaction (00:30:40)
                                                • Expo Floor as a Learning Opportunity (00:33:02)

                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                 ]]>                                                Thanks to our Partners, NAPA TRACS, and Today's Class Join an in-depth discussion on Vision Hi-Tech Automotive Training & Expo 2025 with guests Sheri Hamilton, Executive Director of the Midwest Auto Care Alliance and Conference Manager, and Matt Fanslow, trainer and host of 'Diagnosing the Aftermarket A to Z Podcast.' Discover the lineup of keynote speakers, the importance of continuous education, and how to maximize your experience at one of the industry's premier events. Don’t miss the scoop on scholarships and awards and why Vision is a must-attend event! Sheri Hamilton, Executive Director of MWACA – Midwest Auto Care Alliance Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Show Notes
                                                • Watch Full Video Episode
                                                • Vision Hi-Tech Automotive Training & Exp: https://visionkc.com/
                                                • History of the Vision Conference (00:02:21)
                                                • Continuing Education vs. Training (00:03:47)
                                                • Vision Conference Theme (00:04:37)
                                                • Conference Details (00:06:00)
                                                • Planning for Future Conferences (00:06:54)
                                                • Attendance Trends (00:08:10)
                                                • Value Beyond Training (00:10:17)
                                                • Class Selection Process (00:11:21)
                                                • Tech Talk Segment (00:12:03)
                                                • Scholarships and Awards Overview (00:16:27)
                                                • Scholarship Application Process (00:17:22)
                                                • Awards Application Deadline (00:17:37)
                                                • Attendee Insights on Vision (00:20:53)
                                                • Networking at Vision (00:21:53)
                                                • The Hotel Lobby Experience (00:23:03)
                                                • Distraction-Free Learning Environment (00:24:51)
                                                • Keynote Speaker Announcements (00:25:01)
                                                • Hi-Tech Tool Expo (00:27:21)
                                                • Importance of Vendor Interaction (00:30:40)
                                                • Expo Floor as a Learning Opportunity (00:33:02)

                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                 ]]>                                                419fb0ef-d263-4095-b4b9-df7509c6e6d8Fri, 03 Jan 2025 14:00:00 -040038:08falsefull414414                                                Help! I Need Cash! [E151] - Business By The NumbersHelp! I Need Cash! [E151] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                                Running low on cash? Before panic sets in, it’s time to get strategic. In this episode of Business by the Numbers, Hunt explores practical steps to manage cash flow challenges, cut expenses wisely, and secure financing without sinking your business. Learn what options are available and how to make informed decisions to keep your shop running smoothly.

                                                • Understand the root causes of cash flow issues to avoid repeating mistakes.
                                                • Learn why preserving cash strategically is more effective than slashing every expense.
                                                • Discover how to leverage credit lines, loans, and alternative financing options safely.
                                                • Avoid common pitfalls, like cutting critical expenses, that can worsen financial struggles.
                                                • Develop a plan to stabilize and grow your cash reserves for long-term success.

                                                Thanks to our partner, NAPA TRACS

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                                ]]>                                                Thanks to our partners, NAPA TRACS and Promotive

                                                Running low on cash? Before panic sets in, it’s time to get strategic. In this episode of Business by the Numbers, Hunt explores practical steps to manage cash flow challenges, cut expenses wisely, and secure financing without sinking your business. Learn what options are available and how to make informed decisions to keep your shop running smoothly.

                                                • Understand the root causes of cash flow issues to avoid repeating mistakes.
                                                • Learn why preserving cash strategically is more effective than slashing every expense.
                                                • Discover how to leverage credit lines, loans, and alternative financing options safely.
                                                • Avoid common pitfalls, like cutting critical expenses, that can worsen financial struggles.
                                                • Develop a plan to stabilize and grow your cash reserves for long-term success.

                                                Thanks to our partner, NAPA TRACS

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/

                                                ]]>                                                d96fbb98-2cbc-40b0-8c32-33258f96ec6bThu, 02 Jan 2025 00:15:00 -040026:25falsebonus                                                Auto Repair Tech Talk with Brin Kline [E167] - Automotive Field TheoryAuto Repair Tech Talk with Brin Kline [E167] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                                Join us for a dynamic and unfiltered 'Ask Us Anything' Live Stream featuring Matt Fanslow and Brin Kline. This is your chance to get expert advice and insights from those who know the industry inside and out.

                                                Why This Matters:

                                                • Continuing education and asking questions are critical to staying competitive in the ever-evolving automotive industry.
                                                • Networking with peers and learning from experts can open doors to new ideas, solutions, and opportunities for growth.

                                                Watch Full Video Episode

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                Thanks to our Partner, NAPA Autotech

                                                Join us for a dynamic and unfiltered 'Ask Us Anything' Live Stream featuring Matt Fanslow and Brin Kline. This is your chance to get expert advice and insights from those who know the industry inside and out.

                                                Why This Matters:

                                                • Continuing education and asking questions are critical to staying competitive in the ever-evolving automotive industry.
                                                • Networking with peers and learning from experts can open doors to new ideas, solutions, and opportunities for growth.

                                                Watch Full Video Episode

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                030b955f-543c-44cb-822b-502629578d32Wed, 01 Jan 2025 00:15:00 -040001:12:31falsebonus                                                What Do You Look Like When You're Not There? [E133] - The Auto Repair Marketing PodcastWhat Do You Look Like When You're Not There? [E133] - The Auto Repair Marketing PodcastWhat impression does your business leave behind when you’re not there? In this episode, we tackle a vital question every shop owner should consider: What do you look like when you're not there? From the way your team interacts with customers to the legacy you leave for your family, this discussion will inspire you to reflect on your leadership and the culture you've built.

                                                We'll explore how to lead by example, empower your team, and ensure your presence is felt even in your absence. Whether it’s in your shop, at home, or in your community, the impressions you leave behind tell a powerful story.

                                                Don't miss this thought-provoking episode—listen now and start shaping the legacy you want to leave!

                                                Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops

                                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                Lagniappe (Books, Links, Other Podcasts, etc)

                                                Square Body Dave - https://www.youtube.com/@squarebodydave 

                                                Show Notes with Timestamps

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com

                                                ]]>                                                What impression does your business leave behind when you’re not there? In this episode, we tackle a vital question every shop owner should consider: What do you look like when you're not there? From the way your team interacts with customers to the legacy you leave for your family, this discussion will inspire you to reflect on your leadership and the culture you've built.

                                                We'll explore how to lead by example, empower your team, and ensure your presence is felt even in your absence. Whether it’s in your shop, at home, or in your community, the impressions you leave behind tell a powerful story.

                                                Don't miss this thought-provoking episode—listen now and start shaping the legacy you want to leave!

                                                Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops

                                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                Lagniappe (Books, Links, Other Podcasts, etc)

                                                Square Body Dave - https://www.youtube.com/@squarebodydave 

                                                Show Notes with Timestamps

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com

                                                ]]>                                                ee795cce-1537-4939-aeb7-31beef1e445bWed, 01 Jan 2025 00:15:00 -040013:29falsebonus                                                Unstoppable Framework for Auto Shop Owners Part 4: Stay Customer Focused and Flexible [RR 1020]Unstoppable Framework for Auto Shop Owners Part 4: Stay Customer Focused and Flexible [RR 1020]Thanks to our Partner, NAPA Auto Care Join Maryann Croce in the fourth episode of the Unstoppable Framework for Auto Shop Owners series. Discover essential strategies for building trust, loyalty, and a thriving business by staying customer-focused and adaptable. Learn about gathering and acting on customer feedback, streamlining customer experiences, offering added services, building referral networks, and staying current with industry trends and training. Maryann Croce, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes
                                                Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                                Thanks to our Partner, NAPA Auto Care Join Maryann Croce in the fourth episode of the Unstoppable Framework for Auto Shop Owners series. Discover essential strategies for building trust, loyalty, and a thriving business by staying customer-focused and adaptable. Learn about gathering and acting on customer feedback, streamlining customer experiences, offering added services, building referral networks, and staying current with industry trends and training. Maryann Croce, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes
                                                Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                                96ae5d93-262d-4bb4-9a62-4ca444ca87ebTue, 31 Dec 2024 00:15:00 -040025:54falsefull10211021                                                Chris' Favorite Things! [E197] - Chris Cotton Weekly BlitzChris' Favorite Things! [E197] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                                Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

                                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching offers auto repair shop owners a wealth of valuable insights aimed at enhancing their businesses as they look towards 2025. Chris underscores the critical importance of adopting innovative tools and technologies, which are essential for improving transparency, customer communication, and operational efficiency within the auto repair industry.

                                                He delves into key software solutions that are making waves in the industry, such as Tech Metric, Auto Octo Rocket, Parts Tech, Auto Ops, Shop Marketing Pros, and Cinch. For each of these solutions, Chris provides a detailed explanation of how they contribute to creating better customer experiences and ultimately increasing revenue. For instance, TeckMetric is highlighted for its ability to streamline shop management processes, while AutoOps is praised for enhancing customer interaction through advanced communication tools. Parts Tech is noted for its efficient parts procurement system, and Auto Ops is recognized for optimizing scheduling and workflow management. Shop Marketing Pros is commended for its effective marketing strategies that help shops reach a broader audience, and Cinch is appreciated for its role in simplifying financial transactions and reporting.

                                                Throughout the episode, Chris encourages shop owners to take a step back and reflect on their current practices. He stresses the importance of committing to changes that will drive success in the new year, urging them to embrace these technological advancements to stay competitive in an ever-evolving market. By doing so, shop owners can not only improve their operational efficiency but also enhance customer satisfaction, leading to increased loyalty and business growth.

                                                ntroduction to the Episode (00:00:05)

                                                • Coach Chris Cotton introduces the podcast, emphasizing industry expertise and innovation for auto repair businesses.

                                                Reflecting on 2024 (00:01:09)

                                                • Chris discusses the end of 2024 and encourages listeners to consider their commitments for the upcoming year.

                                                Chris's Favorite Tools (00:02:14)

                                                • Chris shares his favorite tools and technologies that enhance customer experience and team efficiency in his shop.

                                                Tech Metric Overview (00:03:24)

                                                • Tech Metric is highlighted as the foundational software for operations, promoting a paperless environment.

                                                DVI Process Importance (00:04:36)

                                                • The DVI process is discussed as crucial for transparency and customer trust through visual communication.

                                                Tire Connect Feature (00:07:02)

                                                • Chris explains the benefits of Tire Connect for quoting tires and integrating with the shop's website for sales.

                                                Using Auto Octo Rocket (00:08:23)

                                                • Auto Octo Rocket is presented as a tool for analyzing shop performance and forecasting financial goals.

                                                Parts Tech Benefits (00:09:28)

                                                • Parts Tech simplifies parts procurement, streamlining the ordering process and improving efficiency.

                                                Canned Jobs and ChatGPT (00:10:33)

                                                • Chris discusses using canned jobs for diagnostics and how ChatGPT aids in creating effective job descriptions.

                                                BG Can Jobs Feature (00:11:49)

                                                • The BG can jobs feature in Tech Metric is emphasized for recommending high-quality services to customers.

                                                All Data for Technical Information (00:12:49)

                                                • All Data is introduced as an essential tool for accessing technical information and repair procedures.

                                                Auto Ops for Scheduling (00:12:49)

                                                • Auto Ops is described as a user-friendly scheduling solution that improves customer communication and efficiency.

                                                Marketing with Shop Marketing Pros (00:15:15)

                                                • Chris praises Shop Marketing Pros for enhancing his shop's online presence and generating quality leads.

                                                Google Service Ads Success (00:16:17)

                                                • Chris shares positive results from Google Service Ads, highlighting their effectiveness in attracting new customers.

                                                Customer Retention with Cinch (00:17:17)

                                                • Cinch is introduced as a customer retention tool that improves data capture and review management.

                                                Boosting Reviews with Cinch (00:19:57)

                                                • Cinch's impact on increasing online reviews and customer engagement is discussed, showcasing significant improvements.

                                                Custom Campaigns with Cinch (00:21:04)

                                                • Chris details custom campaigns in Cinch for personalized customer follow-ups and tracking ROI effectively.

                                                Introduction to Tools (00:22:11)

                                                • Chris discusses essential tools that enhance shop efficiency, customer friendliness, and profitability.

                                                Shoutout to Sponsor (00:22:11)

                                                • He recommends Shop Marketing Pros for effective marketing strategies that drive customer engagement.

                                                Closing Remarks (00:23:13)

                                                • Chris encourages a positive mindset and thanks listeners for tuning in to the episode.

                                                Connect with Chris:

                                                chris@autofixsos.com

                                                Phone: 940.400.1008

                                                www.autoshopcoaching.com

                                                Facebook: https://www.facebook.com/

                                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                ]]>                                                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                                Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

                                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching offers auto repair shop owners a wealth of valuable insights aimed at enhancing their businesses as they look towards 2025. Chris underscores the critical importance of adopting innovative tools and technologies, which are essential for improving transparency, customer communication, and operational efficiency within the auto repair industry.

                                                He delves into key software solutions that are making waves in the industry, such as Tech Metric, Auto Octo Rocket, Parts Tech, Auto Ops, Shop Marketing Pros, and Cinch. For each of these solutions, Chris provides a detailed explanation of how they contribute to creating better customer experiences and ultimately increasing revenue. For instance, TeckMetric is highlighted for its ability to streamline shop management processes, while AutoOps is praised for enhancing customer interaction through advanced communication tools. Parts Tech is noted for its efficient parts procurement system, and Auto Ops is recognized for optimizing scheduling and workflow management. Shop Marketing Pros is commended for its effective marketing strategies that help shops reach a broader audience, and Cinch is appreciated for its role in simplifying financial transactions and reporting.

                                                Throughout the episode, Chris encourages shop owners to take a step back and reflect on their current practices. He stresses the importance of committing to changes that will drive success in the new year, urging them to embrace these technological advancements to stay competitive in an ever-evolving market. By doing so, shop owners can not only improve their operational efficiency but also enhance customer satisfaction, leading to increased loyalty and business growth.

                                                ntroduction to the Episode (00:00:05)

                                                • Coach Chris Cotton introduces the podcast, emphasizing industry expertise and innovation for auto repair businesses.

                                                Reflecting on 2024 (00:01:09)

                                                • Chris discusses the end of 2024 and encourages listeners to consider their commitments for the upcoming year.

                                                Chris's Favorite Tools (00:02:14)

                                                • Chris shares his favorite tools and technologies that enhance customer experience and team efficiency in his shop.

                                                Tech Metric Overview (00:03:24)

                                                • Tech Metric is highlighted as the foundational software for operations, promoting a paperless environment.

                                                DVI Process Importance (00:04:36)

                                                • The DVI process is discussed as crucial for transparency and customer trust through visual communication.

                                                Tire Connect Feature (00:07:02)

                                                • Chris explains the benefits of Tire Connect for quoting tires and integrating with the shop's website for sales.

                                                Using Auto Octo Rocket (00:08:23)

                                                • Auto Octo Rocket is presented as a tool for analyzing shop performance and forecasting financial goals.

                                                Parts Tech Benefits (00:09:28)

                                                • Parts Tech simplifies parts procurement, streamlining the ordering process and improving efficiency.

                                                Canned Jobs and ChatGPT (00:10:33)

                                                • Chris discusses using canned jobs for diagnostics and how ChatGPT aids in creating effective job descriptions.

                                                BG Can Jobs Feature (00:11:49)

                                                • The BG can jobs feature in Tech Metric is emphasized for recommending high-quality services to customers.

                                                All Data for Technical Information (00:12:49)

                                                • All Data is introduced as an essential tool for accessing technical information and repair procedures.

                                                Auto Ops for Scheduling (00:12:49)

                                                • Auto Ops is described as a user-friendly scheduling solution that improves customer communication and efficiency.

                                                Marketing with Shop Marketing Pros (00:15:15)

                                                • Chris praises Shop Marketing Pros for enhancing his shop's online presence and generating quality leads.

                                                Google Service Ads Success (00:16:17)

                                                • Chris shares positive results from Google Service Ads, highlighting their effectiveness in attracting new customers.

                                                Customer Retention with Cinch (00:17:17)

                                                • Cinch is introduced as a customer retention tool that improves data capture and review management.

                                                Boosting Reviews with Cinch (00:19:57)

                                                • Cinch's impact on increasing online reviews and customer engagement is discussed, showcasing significant improvements.

                                                Custom Campaigns with Cinch (00:21:04)

                                                • Chris details custom campaigns in Cinch for personalized customer follow-ups and tracking ROI effectively.

                                                Introduction to Tools (00:22:11)

                                                • Chris discusses essential tools that enhance shop efficiency, customer friendliness, and profitability.

                                                Shoutout to Sponsor (00:22:11)

                                                • He recommends Shop Marketing Pros for effective marketing strategies that drive customer engagement.

                                                Closing Remarks (00:23:13)

                                                • Chris encourages a positive mindset and thanks listeners for tuning in to the episode.

                                                Connect with Chris:

                                                chris@autofixsos.com

                                                Phone: 940.400.1008

                                                www.autoshopcoaching.com

                                                Facebook: https://www.facebook.com/

                                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                ]]>                                                ab137d2a-75bc-413b-8841-52b57b8cd1c0Mon, 30 Dec 2024 00:15:00 -040019:08falsebonus                                                Communicating On Growth with Darrin Mallett [E023] - Speak Up! Effective CommunicationCommunicating On Growth with Darrin Mallett [E023] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                The idea of this podcast is to stretch our comfort zones and grow.

                                                Growth isn’t automatic or instant - it’s a journey.

                                                In this episode of Speak Up! Effective Communication - our host Craig O’Neill welcomes loyal listener, Darrin Mallett. 

                                                Darrin is the owner of Kilgore Tire and Auto Care in Kilgore, Texas and Darrin exemplifies what it means to be on a journey of growth. 

                                                Craig and Darrin meet regularly on software implementation and best practices in their day-to-day work, but they quickly realize they are operating with a similar vocabulary on matters relating to behavior and change.  Quickly they realized they had been reading books from the same author, one Michael Easter.

                                                The books referenced here are “The Comfort Crisis” and “Scarcity Brain.”

                                                As their conversations continued over the past few months, it became clear to Craig that Darrin’s outlook will resonate and encourage our other loyal listeners, and here we are!

                                                The conversation focuses on a catalyst for change that put Darrin on the path he is on now.

                                                After attending a leadership conference encouraged by his 20 group - he emerged, changed man, became focused on health and is developing positive leadership characteristics.

                                                The change is obvious to those who love and work with him.

                                                Topics Include:

                                                • The aura you project in a room
                                                • The difference from I can to I will
                                                • Setting and maintaining clear expectations for others
                                                • Holding oneself accountable before holding other accountable
                                                • Barriers to growth
                                                • The practice to “Check that conversation”
                                                • Removing the victim mindset
                                                • The importance of writing goals
                                                • Misogis and takeaways from the Comfort Crisis

                                                We know our Speak Up listeners will be cheering for Darrin on his goal in 2025 to overcome his discomfort with public speaking, and we hope you’ll share some feedback for Darrin on his first ever Podcast interview after listening to this episode.  

                                                Share your comments at speakup@craigoneill.net or let us know if you have a topic you’d like to bring to the show!!


                                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>                                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                The idea of this podcast is to stretch our comfort zones and grow.

                                                Growth isn’t automatic or instant - it’s a journey.

                                                In this episode of Speak Up! Effective Communication - our host Craig O’Neill welcomes loyal listener, Darrin Mallett. 

                                                Darrin is the owner of Kilgore Tire and Auto Care in Kilgore, Texas and Darrin exemplifies what it means to be on a journey of growth. 

                                                Craig and Darrin meet regularly on software implementation and best practices in their day-to-day work, but they quickly realize they are operating with a similar vocabulary on matters relating to behavior and change.  Quickly they realized they had been reading books from the same author, one Michael Easter.

                                                The books referenced here are “The Comfort Crisis” and “Scarcity Brain.”

                                                As their conversations continued over the past few months, it became clear to Craig that Darrin’s outlook will resonate and encourage our other loyal listeners, and here we are!

                                                The conversation focuses on a catalyst for change that put Darrin on the path he is on now.

                                                After attending a leadership conference encouraged by his 20 group - he emerged, changed man, became focused on health and is developing positive leadership characteristics.

                                                The change is obvious to those who love and work with him.

                                                Topics Include:

                                                • The aura you project in a room
                                                • The difference from I can to I will
                                                • Setting and maintaining clear expectations for others
                                                • Holding oneself accountable before holding other accountable
                                                • Barriers to growth
                                                • The practice to “Check that conversation”
                                                • Removing the victim mindset
                                                • The importance of writing goals
                                                • Misogis and takeaways from the Comfort Crisis

                                                We know our Speak Up listeners will be cheering for Darrin on his goal in 2025 to overcome his discomfort with public speaking, and we hope you’ll share some feedback for Darrin on his first ever Podcast interview after listening to this episode.  

                                                Share your comments at speakup@craigoneill.net or let us know if you have a topic you’d like to bring to the show!!


                                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>                                                563b84aa-f90c-4fcf-b394-4cf6e8261421Mon, 30 Dec 2024 00:15:00 -040039:45falsebonus                                                Should I Hire A Shop Manager? [THA 413]Should I Hire A Shop Manager? [THA 413]Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Explore the pivotal moment when an automotive shop owner must decide to hire a shop manager. Learn about the challenges and benefits of bringing in a manager, different approaches to onboarding, and the impact on business operations. The experts share personal stories, management strategies, and advice for identifying the right time and person for the role. Whether you're a single-shop owner or managing multiple locations, this episode provides valuable insights into enhancing your business efficiency and growth. Larry Rose, Larry’s Automotive, Newburgh, IN Andy Adams, Adam's Garage, Terre Haute, IN Steve Finzel, Finzel’s Mastertech, Terre Haute, IN. Steve’s previous episodes HERE Show Notes
                                                • Watch Full Video Episode
                                                • MACS Training Event & Trade Show, Jan 30 – Feb 1, Orlando, FL: https://macsmobileairclimate.org/
                                                • Importance of Hiring a Manager (00:01:07)
                                                • When to Hire a Manager (00:03:02)
                                                • Transitioning Roles (00:04:05)
                                                • Challenges of Managing Alone (00:04:54)
                                                • The Role of SOPs (00:08:23)
                                                • Building Relationships with the Team (00:11:08)
                                                • Finding the Right Manager (00:12:02)
                                                • Managing the Team Structure (00:14:00)
                                                • Navigating Cultural Changes (00:14:21)
                                                • Understanding Temperature in Management (00:16:58)
                                                • Realization of Need for a Manager (00:17:54)
                                                • Guilt Factor of Owners (00:18:57)
                                                • Checking Staff Moods (00:19:12)
                                                • Management by Walking Around (00:20:49)
                                                • Tools for Success (00:21:57)
                                                • Distinction Between Roles (00:22:51)
                                                • Need for Leadership (00:25:02)
                                                • Challenges of In-House Promotions (00:27:00)
                                                • Leadership Development (00:27:53)
                                                • Compensation Strategies (00:30:24)
                                                • Internal vs. External Hiring (00:31:49)
                                                • Managing Shop Communication (00:34:03)
                                                • Life Changes and Business Management (00:35:38)
                                                • Exit Strategy and Business Value (00:36:59)
                                                • Hiring Better Talent (00:37:57)
                                                • Coaching and Personal Growth (00:39:44)

                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                                                             Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Explore the pivotal moment when an automotive shop owner must decide to hire a shop manager. Learn about the challenges and benefits of bringing in a manager, different approaches to onboarding, and the impact on business operations. The experts share personal stories, management strategies, and advice for identifying the right time and person for the role. Whether you're a single-shop owner or managing multiple locations, this episode provides valuable insights into enhancing your business efficiency and growth. Larry Rose, Larry’s Automotive, Newburgh, IN Andy Adams, Adam's Garage, Terre Haute, IN Steve Finzel, Finzel’s Mastertech, Terre Haute, IN. Steve’s previous episodes HERE Show Notes
                                                • Watch Full Video Episode
                                                • MACS Training Event & Trade Show, Jan 30 – Feb 1, Orlando, FL: https://macsmobileairclimate.org/
                                                • Importance of Hiring a Manager (00:01:07)
                                                • When to Hire a Manager (00:03:02)
                                                • Transitioning Roles (00:04:05)
                                                • Challenges of Managing Alone (00:04:54)
                                                • The Role of SOPs (00:08:23)
                                                • Building Relationships with the Team (00:11:08)
                                                • Finding the Right Manager (00:12:02)
                                                • Managing the Team Structure (00:14:00)
                                                • Navigating Cultural Changes (00:14:21)
                                                • Understanding Temperature in Management (00:16:58)
                                                • Realization of Need for a Manager (00:17:54)
                                                • Guilt Factor of Owners (00:18:57)
                                                • Checking Staff Moods (00:19:12)
                                                • Management by Walking Around (00:20:49)
                                                • Tools for Success (00:21:57)
                                                • Distinction Between Roles (00:22:51)
                                                • Need for Leadership (00:25:02)
                                                • Challenges of In-House Promotions (00:27:00)
                                                • Leadership Development (00:27:53)
                                                • Compensation Strategies (00:30:24)
                                                • Internal vs. External Hiring (00:31:49)
                                                • Managing Shop Communication (00:34:03)
                                                • Life Changes and Business Management (00:35:38)
                                                • Exit Strategy and Business Value (00:36:59)
                                                • Hiring Better Talent (00:37:57)
                                                • Coaching and Personal Growth (00:39:44)

                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       ]]>3c93556d-8cad-4475-8282-03865cd61b73Fri, 27 Dec 2024 14:00:00 -040041:15falsefull413413                                                ASE Test Prep Explained [RR 1019]ASE Test Prep Explained [RR 1019]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                                                Carl Borsani, the owner of ASETestPrep.com, discusses acquiring an ASE testing company in 2012 and transforming it into a comprehensive educational tool for technicians. Learn about the innovative approaches Carl has implemented to enhance ASE test preparation and automotive education, including the development of AutomotiveStudentTesting.com. He discusses the challenges technicians face in test preparation and highlights ASE Test Prep's role in enhancing their skills and knowledge through innovative educational resources.
                                                Carl Borsani, ASE Test Prep
                                                Show Notes
                                                Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX - Now more than ever. https://www.aapexshow.com/ NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                                                                 Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                                                Carl Borsani, the owner of ASETestPrep.com, discusses acquiring an ASE testing company in 2012 and transforming it into a comprehensive educational tool for technicians. Learn about the innovative approaches Carl has implemented to enhance ASE test preparation and automotive education, including the development of AutomotiveStudentTesting.com. He discusses the challenges technicians face in test preparation and highlights ASE Test Prep's role in enhancing their skills and knowledge through innovative educational resources.
                                                Carl Borsani, ASE Test Prep
                                                Show Notes
                                                Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX - Now more than ever. https://www.aapexshow.com/ NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                 ]]>                                                8b863a9c-b10a-473b-908c-64b9614b51b4Fri, 27 Dec 2024 00:15:00 -040033:56falsefull10191019                                                Maintaining Proper Reserves [E150] - Business By The NumbersMaintaining Proper Reserves [E150] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                                The holiday season can make or break your cash reserves, especially for auto shop owners juggling finances. In this episode of Business by the Numbers, Hunt Demarest, CPA, breaks down the art of cash management for small businesses. Learn actionable strategies to protect your reserves and avoid the pitfalls of cashflow mismanagement.

                                                • Understanding what "cash reserves" truly mean for your business.
                                                • Setting the ideal reserve amount: three to six months of operating expenses.
                                                • The dangers of draining your business for personal finances and how to avoid it.
                                                • Why keeping too much cash in the business might not be as safe as you think.
                                                • Strategies to pay down debt responsibly without creating a cash crunch.

                                                Thanks to our partners, NAPA TRACS and Promotive

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                Thanks to our partners, NAPA TRACS and Promotive

                                                The holiday season can make or break your cash reserves, especially for auto shop owners juggling finances. In this episode of Business by the Numbers, Hunt Demarest, CPA, breaks down the art of cash management for small businesses. Learn actionable strategies to protect your reserves and avoid the pitfalls of cashflow mismanagement.

                                                • Understanding what "cash reserves" truly mean for your business.
                                                • Setting the ideal reserve amount: three to six months of operating expenses.
                                                • The dangers of draining your business for personal finances and how to avoid it.
                                                • Why keeping too much cash in the business might not be as safe as you think.
                                                • Strategies to pay down debt responsibly without creating a cash crunch.

                                                Thanks to our partners, NAPA TRACS and Promotive

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                361784ad-c05b-4c8f-b68c-0b88d3fbd27bThu, 26 Dec 2024 00:15:00 -040024:21falsebonus                                                Storytime and Modern Validation [E166] - Automotive Field TheoryStorytime and Modern Validation [E166] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                                Matt Fanslow starts out reminiscing about a close call involving his Dad's "cardiac" event. He then brings up raising a son with ADHD and IED, and how he and his wife go to therapy together to learn how to better help him. He then weaves together some stories about his childhood and how validation worked for him, to then compare to modern times, and how there's little way for younger generations to actually be able to have such experiences; which leads to us needing to change our validation tactics.

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                Thanks to our Partner, NAPA Autotech

                                                Matt Fanslow starts out reminiscing about a close call involving his Dad's "cardiac" event. He then brings up raising a son with ADHD and IED, and how he and his wife go to therapy together to learn how to better help him. He then weaves together some stories about his childhood and how validation worked for him, to then compare to modern times, and how there's little way for younger generations to actually be able to have such experiences; which leads to us needing to change our validation tactics.

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                06d89e8d-4ec0-464e-8af3-0e3018488aebWed, 25 Dec 2024 00:15:00 -040026:03falsebonus                                                Stolen Leadership And Allowing Your Team To Make Mistakes [E132] - The Auto Repair Marketing PodcastStolen Leadership And Allowing Your Team To Make Mistakes [E132] - The Auto Repair Marketing PodcastIn this episode of the Auto Repair Marketing Podcast, we explore the concept of "stolen leadership"—a fascinating approach to leadership where proactive team members step up and take ownership without waiting for permission. We'll discuss why this behavior can be a game-changer for your business, how to embrace it, and the importance of allowing your team to make mistakes as part of their growth.

                                                You'll hear insightful stories and practical advice on navigating the balance between guiding your team and stepping aside to let them thrive. Whether you're looking to empower your employees, reduce micromanagement, or create a workplace that fosters initiative and innovation, this episode has something for you.

                                                Don’t miss out on this powerful episode that could help you take your leadership skills—and your team—to the next level.

                                                Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                                RepairPal.com/shops.

                                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                Lagniappe (Books, Links, Other Podcasts, etc)

                                                https://www.tonyrobbins.com/disc - Disc Assessments

                                                https://books.google.com.ph/books?id=tpspDwAAQBAJ&newbks=0&lpg=PA1&pg=PA1#v=onepage&q&f=false - Extreme Ownership

                                                Shownotes with Timestamps 

                                                • Introduction to the Episode (00:00:10)  Brian introduces the podcast and co-host Kim, mentioning her recent recovery.
                                                • Definition of Stolen Leadership (00:01:08)  Discussion about the term "stolen leadership" and its positive implications in team dynamics.
                                                • Personal Anecdotes on Leadership (00:03:37)  Brian shares a lunch conversation about the benefits of allowing others to take initiative.
                                                • Kim's Experience with Stolen Leadership (00:04:29)  Kim reflects on her feelings when her responsibilities were taken over by a proactive team member.
                                                • The Importance of Team Growth (00:06:17)  Brian emphasizes that a good leader encourages their team to surpass them in abilities.
                                                • Balancing Leadership Roles (00:09:04)  Discussion on the need for both leaders and workers within an organization.
                                                • Examples of Stolen Leadership (00:10:47)  Brian shares examples of team members who have successfully taken on leadership roles.
                                                • Acknowledging Contributions (00:14:02)  The importance of recognizing team members who fill gaps and take initiative.
                                                • Natural Leadership Qualities (00:15:06)  Kim discusses how leadership can be innate and the importance of finding the right roles for individuals. 
                                                • Rewarding Initiative (00:15:37)  Brian concludes by stressing the need to reward those who demonstrate leadership to prevent them from leaving.
                                                • Understanding People Problems (00:15:43)  Discussion on the four people problems and identifying the worst issue in team dynamics.
                                                • Right Person, Right Seat (00:16:10)  Emphasis on the importance of recognizing and nurturing talent in the right roles to prevent disengagement.
                                                • Mentorship and Growth (00:16:58)  The necessity of coaching and mentoring employees as they transition into new roles and responsibilities.
                                                • Allowing Mistakes in Growth (00:17:55)  The importance of permitting team members to make mistakes as a part of their learning process.
                                                • Consequences of Punishing Mistakes (00:19:05)  Discussion on the negative impact of punishing employees for mistakes, leading to a culture of fear.
                                                • Learning from Experience (00:20:04)  Personal anecdotes highlighting the value of learning from mistakes and the role of mentorship in that process.
                                                • The Importance of Leadership Recognition (00:23:01)  Encouragement to recognize and support leaders within the organization to foster growth and leadership.
                                                • Stealing Leadership (00:23:56)  Exploration of the concept of "stealing leadership" and its implications for organizational growth.
                                                • Appreciating Team Efforts (00:25:02)  The significance of acknowledging team members' contributions to maintain morale and encourage leadership.
                                                • Closing Remarks and Future Topics (00:25:24)  Wrap-up of the episode and a preview of the next topic related to the importance of effective team dynamics.

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com 

                                                ]]>                                                In this episode of the Auto Repair Marketing Podcast, we explore the concept of "stolen leadership"—a fascinating approach to leadership where proactive team members step up and take ownership without waiting for permission. We'll discuss why this behavior can be a game-changer for your business, how to embrace it, and the importance of allowing your team to make mistakes as part of their growth.

                                                You'll hear insightful stories and practical advice on navigating the balance between guiding your team and stepping aside to let them thrive. Whether you're looking to empower your employees, reduce micromanagement, or create a workplace that fosters initiative and innovation, this episode has something for you.

                                                Don’t miss out on this powerful episode that could help you take your leadership skills—and your team—to the next level.

                                                Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                                RepairPal.com/shops.

                                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                Lagniappe (Books, Links, Other Podcasts, etc)

                                                https://www.tonyrobbins.com/disc - Disc Assessments

                                                https://books.google.com.ph/books?id=tpspDwAAQBAJ&newbks=0&lpg=PA1&pg=PA1#v=onepage&q&f=false - Extreme Ownership

                                                Shownotes with Timestamps 

                                                • Introduction to the Episode (00:00:10)  Brian introduces the podcast and co-host Kim, mentioning her recent recovery.
                                                • Definition of Stolen Leadership (00:01:08)  Discussion about the term "stolen leadership" and its positive implications in team dynamics.
                                                • Personal Anecdotes on Leadership (00:03:37)  Brian shares a lunch conversation about the benefits of allowing others to take initiative.
                                                • Kim's Experience with Stolen Leadership (00:04:29)  Kim reflects on her feelings when her responsibilities were taken over by a proactive team member.
                                                • The Importance of Team Growth (00:06:17)  Brian emphasizes that a good leader encourages their team to surpass them in abilities.
                                                • Balancing Leadership Roles (00:09:04)  Discussion on the need for both leaders and workers within an organization.
                                                • Examples of Stolen Leadership (00:10:47)  Brian shares examples of team members who have successfully taken on leadership roles.
                                                • Acknowledging Contributions (00:14:02)  The importance of recognizing team members who fill gaps and take initiative.
                                                • Natural Leadership Qualities (00:15:06)  Kim discusses how leadership can be innate and the importance of finding the right roles for individuals. 
                                                • Rewarding Initiative (00:15:37)  Brian concludes by stressing the need to reward those who demonstrate leadership to prevent them from leaving.
                                                • Understanding People Problems (00:15:43)  Discussion on the four people problems and identifying the worst issue in team dynamics.
                                                • Right Person, Right Seat (00:16:10)  Emphasis on the importance of recognizing and nurturing talent in the right roles to prevent disengagement.
                                                • Mentorship and Growth (00:16:58)  The necessity of coaching and mentoring employees as they transition into new roles and responsibilities.
                                                • Allowing Mistakes in Growth (00:17:55)  The importance of permitting team members to make mistakes as a part of their learning process.
                                                • Consequences of Punishing Mistakes (00:19:05)  Discussion on the negative impact of punishing employees for mistakes, leading to a culture of fear.
                                                • Learning from Experience (00:20:04)  Personal anecdotes highlighting the value of learning from mistakes and the role of mentorship in that process.
                                                • The Importance of Leadership Recognition (00:23:01)  Encouragement to recognize and support leaders within the organization to foster growth and leadership.
                                                • Stealing Leadership (00:23:56)  Exploration of the concept of "stealing leadership" and its implications for organizational growth.
                                                • Appreciating Team Efforts (00:25:02)  The significance of acknowledging team members' contributions to maintain morale and encourage leadership.
                                                • Closing Remarks and Future Topics (00:25:24)  Wrap-up of the episode and a preview of the next topic related to the importance of effective team dynamics.

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com 

                                                ]]>                                                ba09565f-19d6-4d0e-bcb0-a679f3794f65Wed, 25 Dec 2024 00:15:00 -040026:19falsebonus                                                The Legacy of Standard Motor Products: A Journey Through Automotive Innovation [RR 1018]The Legacy of Standard Motor Products: A Journey Through Automotive Innovation [RR 1018]Thanks to our Partner, NAPA Auto Care Explore the rich legacy of Standard Motor Products, a family-owned business established in 1919, and its ongoing commitment to innovation in the automotive industry. Eric Sills, President of Standard Motor Products, shares insights into the company’s dedication to quality, technology, and education, as well as their latest acquisition of Nissens and vision for future global advancements. Eric Sills, President/CEO, Standard Motor Products  Show Notes
                                                • Watch Full Video Episode
                                                • First Impressions of Standard Motor Products (00:00:20)
                                                • Customer Awareness (00:00:57)
                                                • EV and Hybrid Readiness (00:01:37)
                                                • Legacy of Standard Motor Products (00:01:49)
                                                • Eric's Family Legacy (00:02:21)
                                                • Adapting to Automotive Technology (00:03:30)
                                                • Research and Development Strategies (00:03:53)
                                                • Vehicle Control Division (00:05:18)
                                                • Temperature Control Innovations (00:07:27)
                                                • Recent Acquisition Overview (00:08:25)
                                                • Global Presence and Strategy (00:12:16)
                                                • Education vs. Training (00:14:12)
                                                • Importance of Specialized Knowledge (00:15:10)
                                                • Training and Education in the Industry (00:16:13)
                                                • ADAS Calibration Issues (00:16:54)
                                                • Consolidation in the Industry (00:19:09)
                                                • The Auto Care Industry (00:20:37)
                                                • Family Business Dynamics (00:21:02)
                                                • Succession Planning Insights (00:21:52)

                                                Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                                Thanks to our Partner, NAPA Auto Care Explore the rich legacy of Standard Motor Products, a family-owned business established in 1919, and its ongoing commitment to innovation in the automotive industry. Eric Sills, President of Standard Motor Products, shares insights into the company’s dedication to quality, technology, and education, as well as their latest acquisition of Nissens and vision for future global advancements. Eric Sills, President/CEO, Standard Motor Products  Show Notes
                                                • Watch Full Video Episode
                                                • First Impressions of Standard Motor Products (00:00:20)
                                                • Customer Awareness (00:00:57)
                                                • EV and Hybrid Readiness (00:01:37)
                                                • Legacy of Standard Motor Products (00:01:49)
                                                • Eric's Family Legacy (00:02:21)
                                                • Adapting to Automotive Technology (00:03:30)
                                                • Research and Development Strategies (00:03:53)
                                                • Vehicle Control Division (00:05:18)
                                                • Temperature Control Innovations (00:07:27)
                                                • Recent Acquisition Overview (00:08:25)
                                                • Global Presence and Strategy (00:12:16)
                                                • Education vs. Training (00:14:12)
                                                • Importance of Specialized Knowledge (00:15:10)
                                                • Training and Education in the Industry (00:16:13)
                                                • ADAS Calibration Issues (00:16:54)
                                                • Consolidation in the Industry (00:19:09)
                                                • The Auto Care Industry (00:20:37)
                                                • Family Business Dynamics (00:21:02)
                                                • Succession Planning Insights (00:21:52)

                                                Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                                a730f16e-4445-4052-aded-da0ea3a5709cTue, 24 Dec 2024 00:15:00 -040022:23falsefull10181018                                                How to Increase Customer Trust and Sales with Effective Financing Solutions [E196] - Chris Cotton Weekly BlitzHow to Increase Customer Trust and Sales with Effective Financing Solutions [E196] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                                Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

                                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                In this episode of "The Weekly Blitz," Coach Chris Cotton delves into the critical need for auto repair shops to offer customer financing options, a topic of growing importance in the industry. He begins by addressing the pressing challenges that many auto repair shops face today, such as low car counts and declining repair orders. These issues can significantly impact a shop's bottom line, making it essential for shop owners to find innovative solutions to attract and retain customers.

                                                Chris emphasizes that offering multiple financing options can be a game-changer for both customers and auto repair shops. For customers, financing provides a way to manage unexpected repair costs without straining their budgets. This is particularly important in situations where a sudden car breakdown can lead to financial stress. By providing flexible payment solutions, shops can help alleviate this burden, making it easier for customers to approve necessary repairs.

                                                Throughout the episode, Chris shares valuable insights on various financing providers available in the market. He discusses the pros and cons of each, helping shop owners make informed decisions about which providers might best suit their needs and those of their customers. Chris also highlights the benefits of financing for auto repair shops, such as increased sales, improved customer satisfaction, and enhanced customer loyalty.

                                                Furthermore, Chris offers practical strategies for effectively communicating financing options to customers. He stresses the importance of clear and transparent communication, ensuring that customers fully understand their financing choices and the terms involved. By doing so, shops can build trust and foster long-term relationships with their clientele.

                                                The episode also features a sponsorship mention for Shop Marketing Pros, a marketing company specializing in services for auto repair shops. Shop Marketing Pros is recognized for its expertise in helping shops enhance their marketing efforts, attract more customers, and ultimately grow their businesses. Their sponsorship underscores the importance of strategic marketing in conjunction with offering financing options, as both elements are crucial for the success of modern auto repair shops.

                                                Introduction to Financing (00:01:26)

                                                • Discussion on the importance of financing options for customers in auto repair shops.

                                                Current Challenges in Auto Repair (00:02:38)

                                                • Overview of low car counts and declining average repair orders affecting repair shops.

                                                Importance of Customer Financing (00:03:43)

                                                • Financing options are essential for building consumer trust and increasing average repair orders.

                                                Unexpected Expenses and Financing Solutions (00:04:58)

                                                • Highlighting how financing helps customers manage unexpected repair costs effectively.

                                                Types of Financing Options (00:06:10)

                                                • Introduction to various financing providers and their benefits for customers and shops.

                                                Making Financing Accessible (00:08:17)

                                                • Strategies for simplifying the financing process and making it more accessible to customers.

                                                Communicating Financing Options (00:09:27)

                                                • Importance of consistently informing customers about financing options at every touchpoint.

                                                Benefits of Offering Financing (00:12:50)

                                                • Discussing how financing increases average repair orders and customer retention.

                                                Call to Action for Shops (00:13:56)

                                                • Encouragement for shops to start offering and promoting financing options to enhance customer relationships.

                                                Connect with Chris:

                                                chris@autofixsos.com

                                                Phone: 940.400.1008

                                                www.autoshopcoaching.com

                                                Facebook: https://www.facebook.com/

                                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                ]]>                                                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.

                                                Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.

                                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                In this episode of "The Weekly Blitz," Coach Chris Cotton delves into the critical need for auto repair shops to offer customer financing options, a topic of growing importance in the industry. He begins by addressing the pressing challenges that many auto repair shops face today, such as low car counts and declining repair orders. These issues can significantly impact a shop's bottom line, making it essential for shop owners to find innovative solutions to attract and retain customers.

                                                Chris emphasizes that offering multiple financing options can be a game-changer for both customers and auto repair shops. For customers, financing provides a way to manage unexpected repair costs without straining their budgets. This is particularly important in situations where a sudden car breakdown can lead to financial stress. By providing flexible payment solutions, shops can help alleviate this burden, making it easier for customers to approve necessary repairs.

                                                Throughout the episode, Chris shares valuable insights on various financing providers available in the market. He discusses the pros and cons of each, helping shop owners make informed decisions about which providers might best suit their needs and those of their customers. Chris also highlights the benefits of financing for auto repair shops, such as increased sales, improved customer satisfaction, and enhanced customer loyalty.

                                                Furthermore, Chris offers practical strategies for effectively communicating financing options to customers. He stresses the importance of clear and transparent communication, ensuring that customers fully understand their financing choices and the terms involved. By doing so, shops can build trust and foster long-term relationships with their clientele.

                                                The episode also features a sponsorship mention for Shop Marketing Pros, a marketing company specializing in services for auto repair shops. Shop Marketing Pros is recognized for its expertise in helping shops enhance their marketing efforts, attract more customers, and ultimately grow their businesses. Their sponsorship underscores the importance of strategic marketing in conjunction with offering financing options, as both elements are crucial for the success of modern auto repair shops.

                                                Introduction to Financing (00:01:26)

                                                • Discussion on the importance of financing options for customers in auto repair shops.

                                                Current Challenges in Auto Repair (00:02:38)

                                                • Overview of low car counts and declining average repair orders affecting repair shops.

                                                Importance of Customer Financing (00:03:43)

                                                • Financing options are essential for building consumer trust and increasing average repair orders.

                                                Unexpected Expenses and Financing Solutions (00:04:58)

                                                • Highlighting how financing helps customers manage unexpected repair costs effectively.

                                                Types of Financing Options (00:06:10)

                                                • Introduction to various financing providers and their benefits for customers and shops.

                                                Making Financing Accessible (00:08:17)

                                                • Strategies for simplifying the financing process and making it more accessible to customers.

                                                Communicating Financing Options (00:09:27)

                                                • Importance of consistently informing customers about financing options at every touchpoint.

                                                Benefits of Offering Financing (00:12:50)

                                                • Discussing how financing increases average repair orders and customer retention.

                                                Call to Action for Shops (00:13:56)

                                                • Encouragement for shops to start offering and promoting financing options to enhance customer relationships.

                                                Connect with Chris:

                                                chris@autofixsos.com

                                                Phone: 940.400.1008

                                                www.autoshopcoaching.com

                                                Facebook: https://www.facebook.com/

                                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                ]]>                                                e5c9928c-b2ce-4c6b-b03f-b7f97895f5ccMon, 23 Dec 2024 00:15:00 -040013:19falsebonus                                                The Repair Shop Role Focused on Communication - The Reservationist [E022] - Speak Up! Effective CommunicationThe Repair Shop Role Focused on Communication - The Reservationist [E022] - Speak Up! Effective CommunicationThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                Our host Craig O’Neill welcomes his friend Rui Martins from Evolve AD.  Rui is a coach and trainer for our Canadian neighbors in the North.  

                                                Listeners will appreciate this conversation which is focused on a pivotal role listeners will be keen to introduce to their shops.

                                                It’s a role that focuses on communication, serves clients well, and will set your shop apart with deliberate authenticity in our new age of automated artificiality.

                                                The role is ‘The Reservationist!”

                                                In this talk we reference RRR Episode 922 - “The Role of the Reservationist in Auto Repair.”

                                                Rui’s earlier talk with Carm Capriotto helped to describe the role of a reservationist and it’s benefits but in this episode of Speak Up! we are looking at implementation and how the role can be applied.  Listeners are highly encouraged to check our RRR EPisode 922!

                                                Rui and Craig cover several topics and terms that relate to communication roles in the shop:

                                                • The Reservationists role to answer, coordinate, and understand
                                                • Simple concepts such as Shop Loading, Vehicle Inventory
                                                • The Eight Bullets for key data Reservationists are taught to uphold.
                                                • Gold Tee Time mindset for appointments with advisors
                                                • Reservationist Communication strategy for missed appointments

                                                Listers will appreciate the emphasis that Rui brings to the topic of communication in our repair shops.  Both as an essential skill… and one that can be taught or improved!

                                                Part two of this conversation will focus on retention communication strategies for Reservationists. Stay tuned!


                                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>                                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                Our host Craig O’Neill welcomes his friend Rui Martins from Evolve AD.  Rui is a coach and trainer for our Canadian neighbors in the North.  

                                                Listeners will appreciate this conversation which is focused on a pivotal role listeners will be keen to introduce to their shops.

                                                It’s a role that focuses on communication, serves clients well, and will set your shop apart with deliberate authenticity in our new age of automated artificiality.

                                                The role is ‘The Reservationist!”

                                                In this talk we reference RRR Episode 922 - “The Role of the Reservationist in Auto Repair.”

                                                Rui’s earlier talk with Carm Capriotto helped to describe the role of a reservationist and it’s benefits but in this episode of Speak Up! we are looking at implementation and how the role can be applied.  Listeners are highly encouraged to check our RRR EPisode 922!

                                                Rui and Craig cover several topics and terms that relate to communication roles in the shop:

                                                • The Reservationists role to answer, coordinate, and understand
                                                • Simple concepts such as Shop Loading, Vehicle Inventory
                                                • The Eight Bullets for key data Reservationists are taught to uphold.
                                                • Gold Tee Time mindset for appointments with advisors
                                                • Reservationist Communication strategy for missed appointments

                                                Listers will appreciate the emphasis that Rui brings to the topic of communication in our repair shops.  Both as an essential skill… and one that can be taught or improved!

                                                Part two of this conversation will focus on retention communication strategies for Reservationists. Stay tuned!


                                                Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>                                                a30dad0f-485e-4fe6-9f19-a6ee4deabf57Mon, 23 Dec 2024 00:15:00 -040047:34falsebonus                                                Transforming Your Repair Shop to Professional Auto Service Center [THA 412]Transforming Your Repair Shop to Professional Auto Service Center [THA 412]Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class The transition from a traditional repair shop to a professional auto service center requires a commitment to professionalism, continuous education, and a people first approach. Join industry business coaches Cecil Bullard, Vic Tarasik, and Dave Schedin as they break down how to transform your auto repair shop into a professional service center that stands out and delivers exceptional value to your employees and clients. Cecil Bullard, President of the Institute for Automotive Business Excellence. Cecil’s previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE. Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Show Notes
                                                • Watch Full Video Episode
                                                • Institute Summit, February 6th-8th, 2025, in Amelia Island, Florida: https://www.wearetheinstitute.com/summit
                                                • Significance of Professionalism (00:02:44)
                                                • Transitioning to a Professional Service Center (00:03:24)
                                                • Perception of Value in the Industry (00:04:11)
                                                • The Importance of Trust and Knowledge (00:06:16)
                                                • Subjectivity of Professionalism (00:08:15)
                                                • Circumstantial Professionalism (00:09:19)
                                                • Investing in Training (00:11:29)
                                                • The Role of Profitability (00:12:52)
                                                • Continuous Improvement (00:13:25)
                                                • Customer Expectations (00:14:39)
                                                • Self-Care for Service Providers (00:16:41)
                                                • Shop as a Living Entity (00:18:08)
                                                • Training for Automotive Teams (00:20:55)
                                                • Labor Rate Considerations (00:21:54)
                                                • Understanding Business Responsibilities (00:22:00)
                                                • Liability in the Automotive Industry (00:23:50)
                                                • Insurance and Certification Issues (00:25:06)
                                                • Employee Compensation and Profitability (00:26:09)
                                                • Generational Challenges in Workforce Management (00:26:30)
                                                • Professionalism in the Industry (00:27:17)
                                                • Government Regulation Predictions (00:28:58)
                                                • Self-Discovery Through Questions (00:29:36)
                                                • Reframing Expenses as Investments (00:30:33)
                                                • The Importance of Continuous Learning (00:35:40)
                                                • Perceptions of Professionalism (00:39:07)
                                                • Perspective on Growth (00:41:38)
                                                • Humility in Business (00:42:21)
                                                • Value of Professionalism (00:44:24)
                                                • Mindset Shifts in the Industry (00:47:08)
                                                • Abundance vs. Scarcity Mindset (00:48:28)
                                                • Addressing Technician Shortages (00:51:34)
                                                • Top Shops and Recruitment (00:54:14)

                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                                                       Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class The transition from a traditional repair shop to a professional auto service center requires a commitment to professionalism, continuous education, and a people first approach. Join industry business coaches Cecil Bullard, Vic Tarasik, and Dave Schedin as they break down how to transform your auto repair shop into a professional service center that stands out and delivers exceptional value to your employees and clients. Cecil Bullard, President of the Institute for Automotive Business Excellence. Cecil’s previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE. Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Show Notes
                                                • Watch Full Video Episode
                                                • Institute Summit, February 6th-8th, 2025, in Amelia Island, Florida: https://www.wearetheinstitute.com/summit
                                                • Significance of Professionalism (00:02:44)
                                                • Transitioning to a Professional Service Center (00:03:24)
                                                • Perception of Value in the Industry (00:04:11)
                                                • The Importance of Trust and Knowledge (00:06:16)
                                                • Subjectivity of Professionalism (00:08:15)
                                                • Circumstantial Professionalism (00:09:19)
                                                • Investing in Training (00:11:29)
                                                • The Role of Profitability (00:12:52)
                                                • Continuous Improvement (00:13:25)
                                                • Customer Expectations (00:14:39)
                                                • Self-Care for Service Providers (00:16:41)
                                                • Shop as a Living Entity (00:18:08)
                                                • Training for Automotive Teams (00:20:55)
                                                • Labor Rate Considerations (00:21:54)
                                                • Understanding Business Responsibilities (00:22:00)
                                                • Liability in the Automotive Industry (00:23:50)
                                                • Insurance and Certification Issues (00:25:06)
                                                • Employee Compensation and Profitability (00:26:09)
                                                • Generational Challenges in Workforce Management (00:26:30)
                                                • Professionalism in the Industry (00:27:17)
                                                • Government Regulation Predictions (00:28:58)
                                                • Self-Discovery Through Questions (00:29:36)
                                                • Reframing Expenses as Investments (00:30:33)
                                                • The Importance of Continuous Learning (00:35:40)
                                                • Perceptions of Professionalism (00:39:07)
                                                • Perspective on Growth (00:41:38)
                                                • Humility in Business (00:42:21)
                                                • Value of Professionalism (00:44:24)
                                                • Mindset Shifts in the Industry (00:47:08)
                                                • Abundance vs. Scarcity Mindset (00:48:28)
                                                • Addressing Technician Shortages (00:51:34)
                                                • Top Shops and Recruitment (00:54:14)

                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       ]]>b4305a08-9a66-45c2-99ce-e4a89512ce57Fri, 20 Dec 2024 14:00:00 -040055:31falsefull412412                                                How Manufacturers Are Supporting Auto Repair Professionals [RR 1017]How Manufacturers Are Supporting Auto Repair Professionals [RR 1017]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                                                John Hanighen shares insights on Cloyes' recent acquisitions and their strategy to diversify product offerings, particularly in the electric vehicle market. He highlights the need for continuous learning and better perception of service professionals. The episode underscores the significance of collaboration among industry stakeholders and the role of manufacturers in supporting ongoing education and training for service professionals.
                                                John Hanighen, CEO at Cloyes Gear and Products. Listen to John’s other episodes HERE
                                                Show Notes
                                                • Cloyes Shop Masters: https://cloyes.com/shop-masters/
                                                • John's Role as CEO (00:01:53)
                                                • Support for Service Professionals (00:02:46)
                                                • Team Building and Leadership Insights (00:04:43)
                                                • Diversifying Cloyes Product Offerings (00:06:05)
                                                • Involvement in Education and Scholarships (00:07:25)
                                                • Celebrating Mort Schwartz's Legacy (00:08:02)
                                                • Training Portal Launch (00:11:12)
                                                • The Importance of Service Professionals (00:14:50)
                                                • Future of Training and Education (00:19:11)
                                                • The Importance of Pride in the Industry (00:20:02)
                                                • Understanding EV Batteries (00:20:39)
                                                • ADAS and Repair Challenges (00:20:45)
                                                • The Knowledge Gap in Repairs (00:21:01)
                                                • Continuing Education in the Industry (00:22:28)
                                                • Statistics on Certification Benefits (00:22:59)
                                                • Supply Chain Challenges (00:24:08)
                                                • Automation in Ports (00:25:21)
                                                • Labor Concerns with Automation (00:27:23)
                                                • Manufacturers and Service Professionals (00:28:55)
                                                • Shop Masters Program (00:30:00)
                                                • Collaboration with Industry Leaders (00:30:32)
                                                • New Partnerships in Education (00:31:27)

                                                Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX - Now more than ever. https://www.aapexshow.com/ NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                                                             Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                                                John Hanighen shares insights on Cloyes' recent acquisitions and their strategy to diversify product offerings, particularly in the electric vehicle market. He highlights the need for continuous learning and better perception of service professionals. The episode underscores the significance of collaboration among industry stakeholders and the role of manufacturers in supporting ongoing education and training for service professionals.
                                                John Hanighen, CEO at                                                 Cloyes Gear and Products. Listen to John’s other episodes HERE
                                                Show Notes
                                                • Cloyes Shop Masters: https://cloyes.com/shop-masters/
                                                • John's Role as CEO (00:01:53)
                                                • Support for Service Professionals (00:02:46)
                                                • Team Building and Leadership Insights (00:04:43)
                                                • Diversifying Cloyes Product Offerings (00:06:05)
                                                • Involvement in Education and Scholarships (00:07:25)
                                                • Celebrating Mort Schwartz's Legacy (00:08:02)
                                                • Training Portal Launch (00:11:12)
                                                • The Importance of Service Professionals (00:14:50)
                                                • Future of Training and Education (00:19:11)
                                                • The Importance of Pride in the Industry (00:20:02)
                                                • Understanding EV Batteries (00:20:39)
                                                • ADAS and Repair Challenges (00:20:45)
                                                • The Knowledge Gap in Repairs (00:21:01)
                                                • Continuing Education in the Industry (00:22:28)
                                                • Statistics on Certification Benefits (00:22:59)
                                                • Supply Chain Challenges (00:24:08)
                                                • Automation in Ports (00:25:21)
                                                • Labor Concerns with Automation (00:27:23)
                                                • Manufacturers and Service Professionals (00:28:55)
                                                • Shop Masters Program (00:30:00)
                                                • Collaboration with Industry Leaders (00:30:32)
                                                • New Partnerships in Education (00:31:27)

                                                Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX - Now more than ever. https://www.aapexshow.com/ NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                 ]]>2a430ab2-c087-4932-a2f1-edeb7ac83f87Fri, 20 Dec 2024 00:15:00 -040032:28falsefull10171017                                                The Handbook for Self-Rentals: Fair Market and Taxes [E149] - Business By The NumbersThe Handbook for Self-Rentals: Fair Market and Taxes [E149] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                                In this episode of Business by the Numbers, Hunt dives into the critical topic of self-rentals for shop owners. Whether you’re already renting your property to your business or just considering it, Hunt explains why paying yourself rent the right way protects your assets, ensures compliance, and preserves your business’s value.

                                                • Learn why legal protection through a rental LLC is non-negotiable.
                                                • Discover how to calculate fair market rent and why it matters.
                                                • Avoid common pitfalls that could devalue your business when it’s time to sell.
                                                • The role of rental LLCs in protecting personal and business assets.
                                                • How to set up leases and bank accounts for compliance.
                                                • Why undervaluing your rent can cost you during business sales.
                                                • Tax implications of self-rentals (spoiler: it’s not about saving money).
                                                • How to determine fair market rent for your property.

                                                Thanks to our partners, NAPA TRACS and Promotive

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                Thanks to our partners, NAPA TRACS and Promotive

                                                In this episode of Business by the Numbers, Hunt dives into the critical topic of self-rentals for shop owners. Whether you’re already renting your property to your business or just considering it, Hunt explains why paying yourself rent the right way protects your assets, ensures compliance, and preserves your business’s value.

                                                • Learn why legal protection through a rental LLC is non-negotiable.
                                                • Discover how to calculate fair market rent and why it matters.
                                                • Avoid common pitfalls that could devalue your business when it’s time to sell.
                                                • The role of rental LLCs in protecting personal and business assets.
                                                • How to set up leases and bank accounts for compliance.
                                                • Why undervaluing your rent can cost you during business sales.
                                                • Tax implications of self-rentals (spoiler: it’s not about saving money).
                                                • How to determine fair market rent for your property.

                                                Thanks to our partners, NAPA TRACS and Promotive

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                860732c6-a879-4432-8f93-337cb110f3d4Thu, 19 Dec 2024 00:15:00 -040022:57falsebonus                                                The Job Shadow and the Education Mountain [E165] - Automotive Field TheoryThe Job Shadow and the Education Mountain [E165] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                                Matt Fanslow discusses his experience with a student from a local school who came to job shadow. This encounter highlights the challenges of training newcomers to the automotive repair profession, especially those lacking basic mechanical knowledge. Matt reflects on the student's unpreparedness and the broader issues within automotive education. He emphasizes the need for extended training programs and proper mentorship to adequately prepare individuals for careers as automotive technicians.

                                                Show Notes

                                                • Job Shadowing Experience (00:01:19)
                                                • Student's Attire and Demeanor (00:02:32)
                                                • Tour of the Shop (00:03:39)
                                                • Understanding the Complexity of Automotive Work (00:05:09)
                                                • Student's Lack of Mechanical Background (00:07:24)
                                                • Pathways to Becoming a Technician (00:11:38)
                                                • Challenges in Training Duration (00:12:39)
                                                • Tools and Basic Knowledge Required (00:13:51)
                                                • Complexity of Troubleshooting (00:15:15)
                                                • Educational System's Demands (00:16:25)
                                                • Need for Extended Training Programs (00:17:58)
                                                • Challenges in Automotive Training (00:20:06)
                                                • Changing Backgrounds of New Entrants (00:21:07)
                                                • Shift in Learning Environments (00:22:28)
                                                • Expectations and Frustration in Training (00:25:01)
                                                • Encouraging Job Shadowing (00:26:07)

                                                "Ask Us Anything!" with Matt Fanslow and Brin Kline

                                                📆 Save the Date: Thursday, December 19th, 2024

                                                🕒 Time: 8:00 PM EST

                                                Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                Thanks to our Partner, NAPA Autotech

                                                Matt Fanslow discusses his experience with a student from a local school who came to job shadow. This encounter highlights the challenges of training newcomers to the automotive repair profession, especially those lacking basic mechanical knowledge. Matt reflects on the student's unpreparedness and the broader issues within automotive education. He emphasizes the need for extended training programs and proper mentorship to adequately prepare individuals for careers as automotive technicians.

                                                Show Notes

                                                • Job Shadowing Experience (00:01:19)
                                                • Student's Attire and Demeanor (00:02:32)
                                                • Tour of the Shop (00:03:39)
                                                • Understanding the Complexity of Automotive Work (00:05:09)
                                                • Student's Lack of Mechanical Background (00:07:24)
                                                • Pathways to Becoming a Technician (00:11:38)
                                                • Challenges in Training Duration (00:12:39)
                                                • Tools and Basic Knowledge Required (00:13:51)
                                                • Complexity of Troubleshooting (00:15:15)
                                                • Educational System's Demands (00:16:25)
                                                • Need for Extended Training Programs (00:17:58)
                                                • Challenges in Automotive Training (00:20:06)
                                                • Changing Backgrounds of New Entrants (00:21:07)
                                                • Shift in Learning Environments (00:22:28)
                                                • Expectations and Frustration in Training (00:25:01)
                                                • Encouraging Job Shadowing (00:26:07)

                                                "Ask Us Anything!" with Matt Fanslow and Brin Kline

                                                📆 Save the Date: Thursday, December 19th, 2024

                                                🕒 Time: 8:00 PM EST

                                                Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                484e1c3b-2eab-4883-8848-9c367392535fWed, 18 Dec 2024 00:15:00 -040027:16falsebonus                                                Branding Your Shop As A Concierge Auto Repair Shop [E131] - The Auto Repair Marketing PodcastBranding Your Shop As A Concierge Auto Repair Shop [E131] - The Auto Repair Marketing PodcastStanding out in the auto repair industry takes more than just great service—it’s about creating an experience that keeps clients coming back. In today’s episode, we’re exploring how to brand your shop as a Concierge Auto Repair Shop, offering high-end, personalized service that goes far beyond the typical repair visit.

                                                I’m your host, Brian Walker, and I’ll walk you through the strategies to elevate your shop’s reputation, attract the right customers, and deliver unforgettable service. From perfecting your shop’s appearance to embracing “white-glove” customer care, you’ll learn how to build a business that feels exclusive, premium, and worth talking about.

                                                If you’ve ever wondered how to stop attracting vehicles that don’t fit your vision or how to cater to clients who value exceptional care, this episode is for you. With inspiration from brands like Disney and the Ritz-Carlton, we’ll uncover what it takes to turn your shop into a place that wows clients at every turn.

                                                Let’s rethink the way auto repair is done and discover how to make every client interaction extraordinary. Ready? Let’s dive in!

                                                Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                Lagniappe (Books, Links, Other Podcasts, etc)

                                                https://shopmarketingpros.com/ep-108-part-4-a-service-advisors-take-on-customer-retention-with-michael-doherty/ - Episode 108 With Michael Doherty

                                                https://www.youtube.com/@BuckleysAutoCare - Greg Buckley 

                                                https://www.youtube.com/@fixingcars - Charlie's Foreign Car Service 

                                                https://www.kenblanchardbooks.com/book/raving-fans/ - Raving Fans

                                                Show Notes with Timestamps

                                                • Introduction to the Episode (00:00:10)  Brian Walker introduces the episode, focusing on branding an auto repair shop as a concierge service.
                                                • Client Inquiry (00:01:19)  Discussion about a Facebook message from a shop owner seeking advice on attracting qualified clients.
                                                • Understanding Clientele (00:02:25)  Brian explains the challenges of attracting higher-end clients versus those with older vehicles.
                                                • Marketing Evaluation (00:03:27)  Brian reviews the shop's marketing efforts and website, noting its professionalism and organization.
                                                • Shop Location Insights (00:04:22)  Brian discovers the shop is located in a high-end suburban area, which is beneficial for branding.
                                                • Personal Background of the Owner (00:05:15)  Brian learns about the shop owner's background, including his career and financial stability.
                                                • Branding as Concierge Service (00:06:26)  Brian suggests branding the shop as a concierge auto repair service to attract the right clientele.
                                                • Defining Concierge Auto Repair (00:07:20)  Discussion on the concept of concierge auto repair and its implications for business strategy.
                                                • Importance of Self-Promotion (00:08:27)  Brian emphasizes the need for shop owners to promote their exceptional customer care.
                                                • Experiencing High-End Service (00:09:29)  Advice on experiencing high-end customer service to inspire similar practices in their own shop.
                                                • Creating Memorable Experiences (00:10:42)  Brian shares insights on how to create standout experiences for clients, referencing Disney.
                                                • Impact of Exceptional Service (00:12:32)  Brian recounts a personal story from a Disney cruise that illustrates the power of great service.
                                                • Differentiation in Experience (00:14:31)  Brian stresses that every aspect of a concierge auto repair shop must provide a unique experience.
                                                • Marketing Through Experiences (00:14:31)  Discussion about marketing strategies focused on creating raving fan experiences rather than traditional methods.
                                                • Introduction to RepairPal (00:15:34)  Discussion on the benefits of being a RepairPal certified shop for attracting quality customers.
                                                • Customer Loyalty Apps (00:16:42)  Overview of App Fueled's services for building customer loyalty apps for auto repair shops.
                                                • High-End Marketing Strategies (00:17:58)  Emphasis on creating upscale marketing materials to attract high-end clients.
                                                • Parking Lot Presentation (00:19:02)  Importance of maintaining a clean parking lot with quality vehicles to attract desired clientele.
                                                • Shop Cleanliness and Professionalism (00:21:03)  The necessity of a clean shop and professional staff appearance to enhance customer experience.
                                                • Phone Etiquette (00:22:12)  How to improve customer interactions by answering the phone with a helpful attitude.
                                                • Social Media Engagement (00:24:10)  Strategies for using social media to showcase exceptional client care and build trust.
                                                • Creating Exclusive Experiences (00:26:56)  Ideas for enhancing customer experience with thoughtful gestures like leave-behinds and convenience services.
                                                • Concierge Service Concept (00:27:57)  Defining the concierge role in auto repair, emphasizing comprehensive customer service.
                                                • Marketing High-End Services (00:29:31)  The importance of marketing a higher level of service without appearing boastful.
                                                • Creating Exceptional Experiences (00:30:24)  Discussion on how to provide high-level auto repair and make clients' lives easier.
                                                • Embracing Imperfection (00:31:32)  Acknowledgment that no shop is perfect, but striving for better experiences is key.
                                                • Gratitude to Sponsors (00:32:32)  Thanking sponsors and encouraging listeners to tune in next week for more insights.

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com

                                                ]]>                                                Standing out in the auto repair industry takes more than just great service—it’s about creating an experience that keeps clients coming back. In today’s episode, we’re exploring how to brand your shop as a Concierge Auto Repair Shop, offering high-end, personalized service that goes far beyond the typical repair visit.

                                                I’m your host, Brian Walker, and I’ll walk you through the strategies to elevate your shop’s reputation, attract the right customers, and deliver unforgettable service. From perfecting your shop’s appearance to embracing “white-glove” customer care, you’ll learn how to build a business that feels exclusive, premium, and worth talking about.

                                                If you’ve ever wondered how to stop attracting vehicles that don’t fit your vision or how to cater to clients who value exceptional care, this episode is for you. With inspiration from brands like Disney and the Ritz-Carlton, we’ll uncover what it takes to turn your shop into a place that wows clients at every turn.

                                                Let’s rethink the way auto repair is done and discover how to make every client interaction extraordinary. Ready? Let’s dive in!

                                                Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                Lagniappe (Books, Links, Other Podcasts, etc)

                                                https://shopmarketingpros.com/ep-108-part-4-a-service-advisors-take-on-customer-retention-with-michael-doherty/ - Episode 108 With Michael Doherty

                                                https://www.youtube.com/@BuckleysAutoCare - Greg Buckley 

                                                https://www.youtube.com/@fixingcars - Charlie's Foreign Car Service 

                                                https://www.kenblanchardbooks.com/book/raving-fans/ - Raving Fans

                                                Show Notes with Timestamps

                                                • Introduction to the Episode (00:00:10)  Brian Walker introduces the episode, focusing on branding an auto repair shop as a concierge service.
                                                • Client Inquiry (00:01:19)  Discussion about a Facebook message from a shop owner seeking advice on attracting qualified clients.
                                                • Understanding Clientele (00:02:25)  Brian explains the challenges of attracting higher-end clients versus those with older vehicles.
                                                • Marketing Evaluation (00:03:27)  Brian reviews the shop's marketing efforts and website, noting its professionalism and organization.
                                                • Shop Location Insights (00:04:22)  Brian discovers the shop is located in a high-end suburban area, which is beneficial for branding.
                                                • Personal Background of the Owner (00:05:15)  Brian learns about the shop owner's background, including his career and financial stability.
                                                • Branding as Concierge Service (00:06:26)  Brian suggests branding the shop as a concierge auto repair service to attract the right clientele.
                                                • Defining Concierge Auto Repair (00:07:20)  Discussion on the concept of concierge auto repair and its implications for business strategy.
                                                • Importance of Self-Promotion (00:08:27)  Brian emphasizes the need for shop owners to promote their exceptional customer care.
                                                • Experiencing High-End Service (00:09:29)  Advice on experiencing high-end customer service to inspire similar practices in their own shop.
                                                • Creating Memorable Experiences (00:10:42)  Brian shares insights on how to create standout experiences for clients, referencing Disney.
                                                • Impact of Exceptional Service (00:12:32)  Brian recounts a personal story from a Disney cruise that illustrates the power of great service.
                                                • Differentiation in Experience (00:14:31)  Brian stresses that every aspect of a concierge auto repair shop must provide a unique experience.
                                                • Marketing Through Experiences (00:14:31)  Discussion about marketing strategies focused on creating raving fan experiences rather than traditional methods.
                                                • Introduction to RepairPal (00:15:34)  Discussion on the benefits of being a RepairPal certified shop for attracting quality customers.
                                                • Customer Loyalty Apps (00:16:42)  Overview of App Fueled's services for building customer loyalty apps for auto repair shops.
                                                • High-End Marketing Strategies (00:17:58)  Emphasis on creating upscale marketing materials to attract high-end clients.
                                                • Parking Lot Presentation (00:19:02)  Importance of maintaining a clean parking lot with quality vehicles to attract desired clientele.
                                                • Shop Cleanliness and Professionalism (00:21:03)  The necessity of a clean shop and professional staff appearance to enhance customer experience.
                                                • Phone Etiquette (00:22:12)  How to improve customer interactions by answering the phone with a helpful attitude.
                                                • Social Media Engagement (00:24:10)  Strategies for using social media to showcase exceptional client care and build trust.
                                                • Creating Exclusive Experiences (00:26:56)  Ideas for enhancing customer experience with thoughtful gestures like leave-behinds and convenience services.
                                                • Concierge Service Concept (00:27:57)  Defining the concierge role in auto repair, emphasizing comprehensive customer service.
                                                • Marketing High-End Services (00:29:31)  The importance of marketing a higher level of service without appearing boastful.
                                                • Creating Exceptional Experiences (00:30:24)  Discussion on how to provide high-level auto repair and make clients' lives easier.
                                                • Embracing Imperfection (00:31:32)  Acknowledgment that no shop is perfect, but striving for better experiences is key.
                                                • Gratitude to Sponsors (00:32:32)  Thanking sponsors and encouraging listeners to tune in next week for more insights.

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com

                                                ]]>                                                4b35caf4-1ca5-47f3-af1b-f5a004c11f3fWed, 18 Dec 2024 00:15:00 -040032:52falsebonus                                                Creating a Working Relationship: Balancing Professionalism and Personal Bonds [RR 1016]Creating a Working Relationship: Balancing Professionalism and Personal Bonds [RR 1016]Thanks to our Partner, NAPA Auto Care Tune in to hear how mother-daughter duo Kathleen Callahan and Delaney Jarosik navigate their professional and personal lives and the valuable lessons they’ve learned along the way. This episode is a testament to the power of collaboration, mentorship, and the unique dynamics of a mother-daughter partnership in the business world. Whether you’re looking for professional insights, personal growth tips, or just a dose of inspiration, this conversation has something for everyone. Kathleen Callahan, Xpertech Auto Repair, Englewood, FL. Kathleen's previous episodes HERE Show Notes
                                                • Watch Full Video Episode
                                                • MACS Training Event & Trade Show, Jan 30 - Feb 1, Orlando, FL: https://macsmobileairclimate.org/
                                                • Keynote Speaker Experience (00:00:31)
                                                • Dynamic Working Relationship (00:01:04)
                                                • Organizational Skills (00:01:12)
                                                • Event Planning Insights (00:03:00)
                                                • Female Representation in Industry (00:04:14)
                                                • Interviewing CEOs (00:05:44)
                                                • Shopping Adventures (00:07:00)
                                                • Learning from Each Other (00:08:18)
                                                • Wardrobe Organization (00:09:22)
                                                • Mother-Daughter Mentorship (00:11:21)
                                                • Dressing for Success (00:14:52)
                                                • Work-Life Balance (00:15:52)
                                                • Reflection on Life Milestones (16:42)
                                                • Residual COVID Discussions (16:54)
                                                • Therapy and Self-Care (19:10)
                                                • Solo Vacation Experience (19:40)
                                                • Mother-Daughter Working Dynamics (20:58)
                                                • Surprise Birthday Party (22:10)
                                                • Superpowers of Joy and Incognito (24:14)
                                                • Communication Styles and Energy (25:51)
                                                • Public Speaking Aspirations (28:25)
                                                • Dynamic Duo Relationship (30:17)
                                                • Evolution of Working Together (31:48)
                                                • Naming Roombas (33:10)

                                                Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                                Thanks to our Partner, NAPA Auto Care Tune in to hear how mother-daughter duo Kathleen Callahan and Delaney Jarosik navigate their professional and personal lives and the valuable lessons they’ve learned along the way. This episode is a testament to the power of collaboration, mentorship, and the unique dynamics of a mother-daughter partnership in the business world. Whether you’re looking for professional insights, personal growth tips, or just a dose of inspiration, this conversation has something for everyone. Kathleen Callahan, Xpertech Auto Repair, Englewood, FL. Kathleen's previous episodes HERE Show Notes
                                                • Watch Full Video Episode
                                                • MACS Training Event & Trade Show, Jan 30 - Feb 1, Orlando, FL: https://macsmobileairclimate.org/
                                                • Keynote Speaker Experience (00:00:31)
                                                • Dynamic Working Relationship (00:01:04)
                                                • Organizational Skills (00:01:12)
                                                • Event Planning Insights (00:03:00)
                                                • Female Representation in Industry (00:04:14)
                                                • Interviewing CEOs (00:05:44)
                                                • Shopping Adventures (00:07:00)
                                                • Learning from Each Other (00:08:18)
                                                • Wardrobe Organization (00:09:22)
                                                • Mother-Daughter Mentorship (00:11:21)
                                                • Dressing for Success (00:14:52)
                                                • Work-Life Balance (00:15:52)
                                                • Reflection on Life Milestones (16:42)
                                                • Residual COVID Discussions (16:54)
                                                • Therapy and Self-Care (19:10)
                                                • Solo Vacation Experience (19:40)
                                                • Mother-Daughter Working Dynamics (20:58)
                                                • Surprise Birthday Party (22:10)
                                                • Superpowers of Joy and Incognito (24:14)
                                                • Communication Styles and Energy (25:51)
                                                • Public Speaking Aspirations (28:25)
                                                • Dynamic Duo Relationship (30:17)
                                                • Evolution of Working Together (31:48)
                                                • Naming Roombas (33:10)

                                                Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                                cb838829-fa69-478c-9f73-56e9b06efa16Tue, 17 Dec 2024 00:15:00 -040034:20falsefull10161016                                                Unlocking the Secrets to Parts Cost Management: Boost Your Shop’s Bottom Line! [E195] - Chris Cotton Weekly BlitzUnlocking the Secrets to Parts Cost Management: Boost Your Shop’s Bottom Line! [E195] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching provides an in-depth exploration of managing parts costs in auto repair businesses, a critical aspect of maintaining profitability and efficiency. He begins by outlining effective strategies for handling core returns, which are essential for recouping costs and maintaining good relationships with suppliers. Chris emphasizes the importance of having a systematic approach to managing new part returns, ensuring that any defective or unnecessary parts are returned promptly to avoid unnecessary expenses.

                                                Furthermore, Chris highlights the significance of a well-organized receiving process. By implementing clear procedures and assigning accountability, auto repair shops can minimize errors and streamline operations. This organized approach not only reduces costs but also enhances the overall workflow within the shop.

                                                In addition to parts management, Chris discusses the often-overlooked area of shop supplies. He stresses the need for careful monitoring and management of these supplies to prevent waste and ensure that they contribute positively to the shop's bottom line. Implementing a structured parts matrix is another key strategy Chris recommends. This matrix helps in setting appropriate pricing levels for parts, ensuring that the shop remains competitive while also maintaining healthy profit margins.

                                                Chris also underscores the necessity of regularly evaluating these processes. By doing so, auto repair businesses can adapt to market trends and inflation, ensuring that their strategies remain effective and relevant in a constantly changing industry landscape.

                                                Sponsored by Shop Marketing Pros, the episode also highlights the critical role of effective marketing strategies for auto repair shops. Chris points out that in addition to managing costs, attracting and retaining customers through strategic marketing is vital for the long-term success of any auto repair business. The sponsorship by Shop Marketing Pros serves as a reminder of the interconnectedness of operational efficiency and marketing prowess in driving business growth.

                                                Introduction to Parts Management (00:00:11)

                                                • Coach Chris Cotton introduces the importance of managing parts costs in auto repair shops.

                                                Core Returns Importance (00:02:13)

                                                • Discusses the significance of tracking core returns to avoid losing money on refundable deposits.

                                                New Part Returns Management (00:04:40)

                                                • Explains how to manage new part returns to minimize errors and losses.

                                                Receiving Process for Parts (00:07:57)

                                                • Emphasizes the need for an organized receiving process to prevent mix-ups and errors.

                                                Shop Supplies Overview (00:10:49)

                                                • Highlights the importance of shop supplies in parts costs and how to manage them effectively.

                                                Parts Matrix Implementation (00:14:28)

                                                • Discusses the necessity of using a structured parts matrix for pricing and profitability.

                                                Regular Evaluation of Processes (00:16:45)

                                                • Encourages regular evaluation of parts processes to ensure efficiency and adaptability in the business.

                                                Connect with Chris:

                                                chris@autofixsos.com

                                                Phone: 940.400.1008

                                                www.autoshopcoaching.com

                                                Facebook: https://www.facebook.com/

                                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                ]]>                                                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching provides an in-depth exploration of managing parts costs in auto repair businesses, a critical aspect of maintaining profitability and efficiency. He begins by outlining effective strategies for handling core returns, which are essential for recouping costs and maintaining good relationships with suppliers. Chris emphasizes the importance of having a systematic approach to managing new part returns, ensuring that any defective or unnecessary parts are returned promptly to avoid unnecessary expenses.

                                                Furthermore, Chris highlights the significance of a well-organized receiving process. By implementing clear procedures and assigning accountability, auto repair shops can minimize errors and streamline operations. This organized approach not only reduces costs but also enhances the overall workflow within the shop.

                                                In addition to parts management, Chris discusses the often-overlooked area of shop supplies. He stresses the need for careful monitoring and management of these supplies to prevent waste and ensure that they contribute positively to the shop's bottom line. Implementing a structured parts matrix is another key strategy Chris recommends. This matrix helps in setting appropriate pricing levels for parts, ensuring that the shop remains competitive while also maintaining healthy profit margins.

                                                Chris also underscores the necessity of regularly evaluating these processes. By doing so, auto repair businesses can adapt to market trends and inflation, ensuring that their strategies remain effective and relevant in a constantly changing industry landscape.

                                                Sponsored by Shop Marketing Pros, the episode also highlights the critical role of effective marketing strategies for auto repair shops. Chris points out that in addition to managing costs, attracting and retaining customers through strategic marketing is vital for the long-term success of any auto repair business. The sponsorship by Shop Marketing Pros serves as a reminder of the interconnectedness of operational efficiency and marketing prowess in driving business growth.

                                                Introduction to Parts Management (00:00:11)

                                                • Coach Chris Cotton introduces the importance of managing parts costs in auto repair shops.

                                                Core Returns Importance (00:02:13)

                                                • Discusses the significance of tracking core returns to avoid losing money on refundable deposits.

                                                New Part Returns Management (00:04:40)

                                                • Explains how to manage new part returns to minimize errors and losses.

                                                Receiving Process for Parts (00:07:57)

                                                • Emphasizes the need for an organized receiving process to prevent mix-ups and errors.

                                                Shop Supplies Overview (00:10:49)

                                                • Highlights the importance of shop supplies in parts costs and how to manage them effectively.

                                                Parts Matrix Implementation (00:14:28)

                                                • Discusses the necessity of using a structured parts matrix for pricing and profitability.

                                                Regular Evaluation of Processes (00:16:45)

                                                • Encourages regular evaluation of parts processes to ensure efficiency and adaptability in the business.

                                                Connect with Chris:

                                                chris@autofixsos.com

                                                Phone: 940.400.1008

                                                www.autoshopcoaching.com

                                                Facebook: https://www.facebook.com/

                                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                ]]>                                                fb6994f8-f052-47bc-bbd3-b57ffdd035c8Mon, 16 Dec 2024 00:15:00 -040016:09falsebonus                                                Imposter Syndrome [E021] - Speak Up! Effective CommunicationImposter Syndrome [E021] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound

                                                In this episode - host Craig O’Neill goes further into the topic of public speaking anxiety.

                                                Familiar guest, Evan Wisner is back again with additional insights into Imposter Syndrome - which plagues the mind of experts in any field - particularly when they are called on to speak up!

                                                In addition to touching on elements of the Dunning Krueger effect - there is a debate which (probably remains unsettled - you’ll have to decide!) on whether speakers should introduce themselves along with their credentials when beginning a speech or presentation.  Or perhaps is it enough that you are you, and you are there, and you have something to share. 

                                                Evan highlights the balance of your focus and that confidence is not always an indicator of knowledge and knowledge does not always bring about confidence.

                                                This episode will reassure you and provide helpful advice such as keeping things simple, and remembering that positive self-talk and the ability to accept (genuine) positive feedback are skills that can help you overcome this component of fear.

                                                Most important - and again harkening back to episode 018 - Craig reminds Speak Up Listeners that stories are the things people remember most - and your stories are something only YOU can bring to the stage.

                                                This is another enjoyable conversation between Evan and Craig with many takeaways. 


                                                Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound:

                                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>                                                Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound

                                                In this episode - host Craig O’Neill goes further into the topic of public speaking anxiety.

                                                Familiar guest, Evan Wisner is back again with additional insights into Imposter Syndrome - which plagues the mind of experts in any field - particularly when they are called on to speak up!

                                                In addition to touching on elements of the Dunning Krueger effect - there is a debate which (probably remains unsettled - you’ll have to decide!) on whether speakers should introduce themselves along with their credentials when beginning a speech or presentation.  Or perhaps is it enough that you are you, and you are there, and you have something to share. 

                                                Evan highlights the balance of your focus and that confidence is not always an indicator of knowledge and knowledge does not always bring about confidence.

                                                This episode will reassure you and provide helpful advice such as keeping things simple, and remembering that positive self-talk and the ability to accept (genuine) positive feedback are skills that can help you overcome this component of fear.

                                                Most important - and again harkening back to episode 018 - Craig reminds Speak Up Listeners that stories are the things people remember most - and your stories are something only YOU can bring to the stage.

                                                This is another enjoyable conversation between Evan and Craig with many takeaways. 


                                                Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound:

                                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>                                                8dc6fd5a-4b5a-4914-a6aa-9d83137ad9a0Mon, 16 Dec 2024 00:15:00 -040035:07falsebonus                                                Will Automotive Certifications Reshape Insurance Policies? [THA 411]Will Automotive Certifications Reshape Insurance Policies? [THA 411]Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Take a dive deep into the significance of ASE certifications, how certifications might lead to lowered insurance policies in the future, and the importance of continuous education and proficiency testing. The discussion also covers the potential of AI in certification processes and the role of insurance and regulatory bodies in ensuring safety and competency in auto repairs. Dave Johnson, President, ASE, National Institute For Automotive Service Excellence Scott Brown, Founder of Diagnostic Network. Scott’s previous episodes HERE. Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Show Notes
                                                • Watch Full Video Episode
                                                • Matt Fanslow: Another ASE Rant [E091]: https://mattfanslow.captivate.fm/episode/091
                                                • Matt Fanslow: ASE Renewal App Rant [E105]: https://mattfanslow.captivate.fm/episode/105
                                                • Dave Johnson's Background (00:01:17)
                                                • ASE Certification Benefits (00:03:41)
                                                • Importance of Technician Competency (00:07:21)
                                                • Credentialing vs. Certification (00:11:20)
                                                • Insurance and Certification Concerns (00:17:20)
                                                • Legal Implications of Certification (00:19:02)
                                                • ASE certification and insurance risk (00:20:57)
                                                • Impact of natural disasters on insurance (00:21:23)
                                                • Liability and technician competency (00:22:20)
                                                • John Eagle case implications (00:23:01)
                                                • Voluntary certification significance (00:24:49)
                                                • Legal defensibility of credentials (00:25:38)
                                                • Proficiency in technician training (00:26:44)
                                                • Insurance benefits of certification (00:28:37)
                                                • Industry collaboration for standards (00:30:29)
                                                • Continuing education challenges (00:35:12)
                                                • Renewal app for ongoing learning (00:37:05)
                                                • Microlearning in Training (00:40:10)
                                                • Personal Growth Through Learning (00:40:47)
                                                • AI in Automotive Interviews (00:41:04)
                                                • Credentialing Challenges (00:42:06)
                                                • Call for Industry Improvement (00:42:43)

                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/             ASE, National Institute For Automotive Service Excellence Scott Brown, Founder of Diagnostic Network. Scott’s previous episodes HERE. Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Show Notes
                                                • Watch Full Video Episode
                                                • Matt Fanslow: Another ASE Rant [E091]: https://mattfanslow.captivate.fm/episode/091
                                                • Matt Fanslow: ASE Renewal App Rant [E105]: https://mattfanslow.captivate.fm/episode/105
                                                • Dave Johnson's Background (00:01:17)
                                                • ASE Certification Benefits (00:03:41)
                                                • Importance of Technician Competency (00:07:21)
                                                • Credentialing vs. Certification (00:11:20)
                                                • Insurance and Certification Concerns (00:17:20)
                                                • Legal Implications of Certification (00:19:02)
                                                • ASE certification and insurance risk (00:20:57)
                                                • Impact of natural disasters on insurance (00:21:23)
                                                • Liability and technician competency (00:22:20)
                                                • John Eagle case implications (00:23:01)
                                                • Voluntary certification significance (00:24:49)
                                                • Legal defensibility of credentials (00:25:38)
                                                • Proficiency in technician training (00:26:44)
                                                • Insurance benefits of certification (00:28:37)
                                                • Industry collaboration for standards (00:30:29)
                                                • Continuing education challenges (00:35:12)
                                                • Renewal app for ongoing learning (00:37:05)
                                                • Microlearning in Training (00:40:10)
                                                • Personal Growth Through Learning (00:40:47)
                                                • AI in Automotive Interviews (00:41:04)
                                                • Credentialing Challenges (00:42:06)
                                                • Call for Industry Improvement (00:42:43)

                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       ]]>3f86a830-7c00-43d9-94cc-04558bdc7bb9Fri, 13 Dec 2024 14:00:00 -040043:14falsefull411411                                                Improve Call Handling Skills: The Power of AI and Continuous Learning [RR 1015]Improve Call Handling Skills: The Power of AI and Continuous Learning [RR 1015]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                                                David Boyd discusses the critical importance of call handling and customer communication, offering valuable insights on setting clear expectations and fostering a supportive training environment. Learn how modern technology can elevate customer service interactions, boost conversion rates, and drive sales growth. Plus, gain practical tips for introducing call analysis to your service advisors for measurable improvements.
                                                David Boyd, Inbound INC. 
                                                Show Notes
                                                • Watch Full Video Episode
                                                • Institute Summit, February 6th-8th, 2025, in Amelia Island, Florida: https://www.wearetheinstitute.com/summit
                                                • Call Handling Process (00:02:14)
                                                • Continuous Education vs. Training (00:04:25)
                                                • Understanding Customer Communication (00:05:38)
                                                • Conversion Rates and Call Handling (00:07:42)
                                                • Complacency in Communication (00:09:10)
                                                • Sentiment Analysis (00:09:37)
                                                • Predictive Indicators (00:11:16)
                                                • Coaching Service Advisors (00:12:42)
                                                • Using Transcripts for Review (00:14:33)
                                                • Talk Time Metrics (00:15:51)
                                                • The Importance of Asking for Sales (00:20:08)
                                                • Encouraging Customer Engagement (00:20:27)
                                                • Shifting Mindsets to 'Say Yes' (00:21:09)
                                                • Client Advocate Concept (00:22:25)
                                                • Utilizing Coaching and Training (00:24:08)
                                                • Time Efficiency in Call Coaching (00:25:05)
                                                • First Impressions Matter (00:28:16)
                                                • Impact of Communication on Sales Growth (00:29:36)
                                                • Digital Communication Platforms (00:31:02)
                                                • Business Continuity Planning (00:32:39)
                                                • Technology's Role in Customer Relationships (00:34:31)
                                                • Understanding Call Handling Expectations (00:35:42)
                                                • Emotional Overtones in Feedback (00:36:39)
                                                • Creating Training Opportunities (00:36:56)
                                                • Defining Success in Call Handling (00:37:32)

                                                Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX - Now more than ever. https://www.aapexshow.com/ NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/           ]]>                                                Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                                                David Boyd discusses the critical importance of call handling and customer communication, offering valuable insights on setting clear expectations and fostering a supportive training environment. Learn how modern technology can elevate customer service interactions, boost conversion rates, and drive sales growth. Plus, gain practical tips for introducing call analysis to your service advisors for measurable improvements.
                                                David Boyd, Inbound INC. 
                                                Show Notes
                                                • Watch Full Video Episode
                                                • Institute Summit, February 6th-8th, 2025, in Amelia Island, Florida: https://www.wearetheinstitute.com/summit
                                                • Call Handling Process (00:02:14)
                                                • Continuous Education vs. Training (00:04:25)
                                                • Understanding Customer Communication (00:05:38)
                                                • Conversion Rates and Call Handling (00:07:42)
                                                • Complacency in Communication (00:09:10)
                                                • Sentiment Analysis (00:09:37)
                                                • Predictive Indicators (00:11:16)
                                                • Coaching Service Advisors (00:12:42)
                                                • Using Transcripts for Review (00:14:33)
                                                • Talk Time Metrics (00:15:51)
                                                • The Importance of Asking for Sales (00:20:08)
                                                • Encouraging Customer Engagement (00:20:27)
                                                • Shifting Mindsets to 'Say Yes' (00:21:09)
                                                • Client Advocate Concept (00:22:25)
                                                • Utilizing Coaching and Training (00:24:08)
                                                • Time Efficiency in Call Coaching (00:25:05)
                                                • First Impressions Matter (00:28:16)
                                                • Impact of Communication on Sales Growth (00:29:36)
                                                • Digital Communication Platforms (00:31:02)
                                                • Business Continuity Planning (00:32:39)
                                                • Technology's Role in Customer Relationships (00:34:31)
                                                • Understanding Call Handling Expectations (00:35:42)
                                                • Emotional Overtones in Feedback (00:36:39)
                                                • Creating Training Opportunities (00:36:56)
                                                • Defining Success in Call Handling (00:37:32)

                                                Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX - Now more than ever. https://www.aapexshow.com/ NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                 ]]>                                                49728c8e-b910-4986-a289-f49103a6e781Fri, 13 Dec 2024 00:15:00 -040038:04falsefull10151015                                                End of 2024 Update: Interest Rates, ERTC, BOI Reporting & More [E148] - Business By The NumbersEnd of 2024 Update: Interest Rates, ERTC, BOI Reporting & More [E148] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                                End-of-year chaos is here, and Hunt’s been busy diving into webinars, questions, and updates on some big topics like the BOI report, interest rates, and the infamous Employee Retention Tax Credit (ERTC). In this episode, Hunt breaks down what’s happening, what you need to know, and what you should (or shouldn’t) do before heading into 2024.

                                                Here’s What You’ll Learn in This Episode:

                                                • BOI Report (Beneficial Ownership Information): This rule was meant to track down shady business practices, but now it’s tangled in legal challenges and paused—for now. Already filed? You’re good. Haven’t filed? You’ve got choices. Hunt explains the pros and cons of sitting tight or filing now.
                                                • Interest Rates and the Economy: Rates are dropping, but what does that actually mean? Hunt explains why “good news is bad news” for the economy and what’s expected for borrowing costs, CDs, and savings rates in 2024.
                                                • Key dates to watch for financial reports that could shake things up (spoiler alert: December 11th and 12th are big ones).
                                                • ERTC: Still Alive, but Barely: The IRS is drowning in a mountain of unprocessed claims—think years of delays.
                                                • What to do if you’re still waiting on your ERTC money and why you shouldn’t count your chickens (or your tax credit) just yet.
                                                • Learn more about how to fill out the BOI Report here: https://youtu.be/5pP1b_IzbSY

                                                Thanks to our partners, NAPA TRACS and Promotive

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                Thanks to our partners, NAPA TRACS and Promotive

                                                End-of-year chaos is here, and Hunt’s been busy diving into webinars, questions, and updates on some big topics like the BOI report, interest rates, and the infamous Employee Retention Tax Credit (ERTC). In this episode, Hunt breaks down what’s happening, what you need to know, and what you should (or shouldn’t) do before heading into 2024.

                                                Here’s What You’ll Learn in This Episode:

                                                • BOI Report (Beneficial Ownership Information): This rule was meant to track down shady business practices, but now it’s tangled in legal challenges and paused—for now. Already filed? You’re good. Haven’t filed? You’ve got choices. Hunt explains the pros and cons of sitting tight or filing now.
                                                • Interest Rates and the Economy: Rates are dropping, but what does that actually mean? Hunt explains why “good news is bad news” for the economy and what’s expected for borrowing costs, CDs, and savings rates in 2024.
                                                • Key dates to watch for financial reports that could shake things up (spoiler alert: December 11th and 12th are big ones).
                                                • ERTC: Still Alive, but Barely: The IRS is drowning in a mountain of unprocessed claims—think years of delays.
                                                • What to do if you’re still waiting on your ERTC money and why you shouldn’t count your chickens (or your tax credit) just yet.
                                                • Learn more about how to fill out the BOI Report here: https://youtu.be/5pP1b_IzbSY

                                                Thanks to our partners, NAPA TRACS and Promotive

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                fe53ed10-3a22-4469-8f9f-d1a0680b05dcThu, 12 Dec 2024 00:15:00 -040022:28falsebonus                                                King Theoden and Being a Leader [E164] - Automotive Field TheoryKing Theoden and Being a Leader [E164] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                                Matt Fanslow draws leadership lessons from King Théoden of Rohan in "The Lord of the Rings: The Two Towers." Matt explores themes of trust, fear, and alliances, paralleling Théoden's journey with the challenges faced by shop owners and leaders in the automotive industry. He emphasizes the importance of trusting the right advisors, seeking support, and fostering collaboration. By reflecting on Théoden’s transformation and battles, Matt provides valuable insights on effective leadership, resilience, and the power of unity in overcoming adversity.

                                                Show Notes

                                                • Théoden's Condition (00:02:41)
                                                • Trust and Leadership (00:04:11)
                                                • Gandalf's Return (00:05:38)
                                                • Théoden's Struggles (00:06:55)
                                                • The Threat from Sauron (00:08:15)
                                                • Historical Comforts (00:09:34)
                                                • Rebuilding Alliances (00:11:54)
                                                • Facing Business Challenges (00:13:01)
                                                • Helm's Deep as a Safe Haven (00:14:08)
                                                • The Arrival of Allies (00:15:15)
                                                • Role of Employees in Alliances (00:16:36)
                                                • Impenetrability of Helm's Deep (00:18:05)
                                                • The Rallying Call (00:20:24)
                                                • The Burden of Leadership (00:21:35)
                                                • Competition as a Catalyst (00:22:38)
                                                • The Charge to Gondor (00:23:47)
                                                • Motivational Speeches (00:25:10)
                                                • The Price of Honor (00:26:26)
                                                • Contentment in Leadership (00:27:28)
                                                • Striving for Belonging (00:28:40)

                                                "Ask Us Anything!" with Matt Fanslow and Brin Kline

                                                📆 Save the Date: Thursday, December 19th, 2024

                                                🕒 Time: 8:00 PM EST

                                                Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                Thanks to our Partner, NAPA Autotech

                                                Matt Fanslow draws leadership lessons from King Théoden of Rohan in "The Lord of the Rings: The Two Towers." Matt explores themes of trust, fear, and alliances, paralleling Théoden's journey with the challenges faced by shop owners and leaders in the automotive industry. He emphasizes the importance of trusting the right advisors, seeking support, and fostering collaboration. By reflecting on Théoden’s transformation and battles, Matt provides valuable insights on effective leadership, resilience, and the power of unity in overcoming adversity.

                                                Show Notes

                                                • Théoden's Condition (00:02:41)
                                                • Trust and Leadership (00:04:11)
                                                • Gandalf's Return (00:05:38)
                                                • Théoden's Struggles (00:06:55)
                                                • The Threat from Sauron (00:08:15)
                                                • Historical Comforts (00:09:34)
                                                • Rebuilding Alliances (00:11:54)
                                                • Facing Business Challenges (00:13:01)
                                                • Helm's Deep as a Safe Haven (00:14:08)
                                                • The Arrival of Allies (00:15:15)
                                                • Role of Employees in Alliances (00:16:36)
                                                • Impenetrability of Helm's Deep (00:18:05)
                                                • The Rallying Call (00:20:24)
                                                • The Burden of Leadership (00:21:35)
                                                • Competition as a Catalyst (00:22:38)
                                                • The Charge to Gondor (00:23:47)
                                                • Motivational Speeches (00:25:10)
                                                • The Price of Honor (00:26:26)
                                                • Contentment in Leadership (00:27:28)
                                                • Striving for Belonging (00:28:40)

                                                "Ask Us Anything!" with Matt Fanslow and Brin Kline

                                                📆 Save the Date: Thursday, December 19th, 2024

                                                🕒 Time: 8:00 PM EST

                                                Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                ac509941-6ca3-4c5e-9491-a74c0b0ee850Wed, 11 Dec 2024 00:15:00 -040030:53falsebonus                                                Beyond CRM: Using AppFueled to Redefine Customer Loyalty in Auto Repair [E130] - The Auto Repair Marketing PodcastBeyond CRM: Using AppFueled to Redefine Customer Loyalty in Auto Repair [E130] - The Auto Repair Marketing PodcastWhen it comes to keeping your customers loyal and engaged, technology might be the missing piece in your shop’s success. In this episode, we’re joined by Jeremy Glassco, founder of AppFueled, an innovative tool designed to disrupt customer behavior and redefine loyalty in auto repair.

                                                You might think AppFueled is just another CRM, but it’s actually so much more. Today, we’ll explore how its features—from branded call centers to custom loyalty programs—are setting new standards for customer experience. We’ll also dig into what it means to “disrupt” customer behavior in a way that keeps your clients coming back to your shop instead of drifting to the competition.

                                                Whether you're new to customer relationship tools or already running a CRM, we think you’ll find something valuable in today’s episode. Let’s dive in!

                                                Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                Lagniappe (Books, Links, Other Podcasts, etc)

                                                Appfueled.com - Appfueled 

                                                https://shopmarketingpros.com/ep-106-part-2-customer-retention-series-service-advisor-role/ - Customer Retention Series – Service Advisor Role

                                                How To Get In Touch with the Guest

                                                https://appfueled.com/jeremy - Jeremy Glassco

                                                Show Notes with Timestamps

                                                • Introduction and Guest Introduction (00:00:01)  Brian Walker introduces the podcast and guest Jeremy Glassco, highlighting the episode's focus on App Fueled.
                                                • App Fueled Origins (00:02:07)  Jeremy explains the initial concept of App Fueled and its evolution from a website builder to a CRM tool.
                                                • Stubbornness and Evolution (00:03:08)  Jeremy shares personal anecdotes about his journey and the challenges faced while developing App Fueled.
                                                • Freedom of Entrepreneurship (00:04:44)  Jeremy discusses the freedom and hard work involved in owning a business and the values learned from his upbringing.
                                                • Veterans' Appreciation (00:05:54)  Brian and Jeremy express gratitude for veterans, emphasizing the sacrifices made for freedom.
                                                • Misconceptions about App Fueled (00:06:30)  Brian clarifies misconceptions regarding App Fueled, noting it’s more than just an app for shops.
                                                • Full-Featured CRM Discussion (00:07:10)  Jeremy highlights App Fueled's capabilities as a comprehensive CRM, including unique features not found elsewhere.
                                                • Background of Refer a Car LLC (00:08:06)  Jeremy recounts the founding of Refer a Car LLC and its initial mission to connect youth groups with auto repair shops.
                                                • Community Engagement Through Fundraising (00:09:35)  Jeremy discusses the successful fundraising initiative that connected local youth groups with auto repair shops.
                                                • Referral Program Development (00:10:25)  Jeremy explains the integration of a referral program into App Fueled, enhancing customer engagement and loyalty.
                                                • Mission Statement (00:12:05)  Jeremy concludes with the mission of App Fueled: to disrupt consumer behavior for repeat business.
                                                • Introduction to Consumer Behavior (00:12:59)  Discussion on how consumer decisions are made quickly, often before engaging with the service.
                                                • The Importance of Customer Engagement (00:13:58)  Exploration of strategies to engage customers who may decide not to return.
                                                • Loyalty Ladder Concept (00:14:54)  Introduction of a loyalty ladder to enhance customer retention through multiple touchpoints.
                                                • Rewards Program Insights (00:16:23)  Comparison between traditional rewards programs and the customizable options offered by App Fueled.
                                                • Creative Marketing Ideas (00:17:10)  Highlighting innovative strategies from shops to enhance customer engagement and loyalty.
                                                • Industry Comparison (00:20:18)  Discussion on the effectiveness of apps in various industries compared to the auto repair sector.
                                                • Consumer Expectations (00:21:14)  Questioning whether the auto repair industry meets customer expectations for service engagement.
                                                • Communication Preferences (00:23:09)  Debate on the best methods for shops to communicate with customers beyond traditional means.
                                                • The Role of Technology in Marketing (00:24:30)  Emphasis on how technology can provide a competitive advantage in customer communication.
                                                • Controversial Success Stories (00:26:11)  Acknowledgment of successful shops using innovative strategies, including call centers, to boost sales.
                                                • Call Center Integration (00:27:19)  Discussion on the call center feature of App Fueled and its benefits for auto repair shops.
                                                • Omnichannel Communication (00:27:26)  Explains the importance of omnichannel strategies in customer engagement and how App Fueled implements them.
                                                • Reviving Phone Communication (00:28:59)  Jeremy shares insights on the significance of phone communication in customer relationships.
                                                • Designated Caller IDs (00:30:27)  Introduction of designated caller IDs for staff to improve customer recognition and call tracking.
                                                • Impact of AI on Communication (00:30:39)  Discussion on how AI will affect phone call responses and customer engagement.
                                                • Branded Calling Feature (00:31:23)  Explains the branded calling feature, enhancing customer identification during calls.
                                                • Pre-booking Strategies (00:32:40)  Jeremy introduces pre-booking concepts for improving customer follow-up and appointment scheduling.
                                                • Creating Customer Experiences (00:33:27)  The importance of delivering promised services to enhance customer satisfaction in the auto repair industry.
                                                • Note-Taking in CRM (00:34:24)  Discussion on the need for effective note-taking in CRMs to manage customer relationships better.
                                                • Building Relationships (00:36:09)  Importance of personal relationships in service industries and how to achieve them.
                                                • Disrupting Consumer Behavior (00:38:14)  Jeremy elaborates on the concept of disrupting consumer behavior to enhance customer engagement.
                                                • Creating Customer Paths (00:39:32)  The need for distinct customer paths to encourage proactive engagement and loyalty.
                                                • Enticing App Downloads (00:39:49)  Strategies for encouraging customers to download the shop's app as part of engagement efforts.
                                                • Understanding Membership Programs (00:41:08)  Discussion on the importance of pricing strategies and customer engagement in membership programs.
                                                • The Value of Customer Convenience (00:42:35)  Exploration of how customers value convenience and are willing to pay more for it.
                                                • Engagement and Customer Behavior (00:42:57)  Insight into how customer engagement affects rebate programs and overall satisfaction.
                                                • Pricing Strategies and Customer Choices (00:43:42)  Debate on the fairness of pricing strategies and allowing customers to decide their value.
                                                • Challenges with Membership Pricing (00:45:40)  Discussion on misconceptions around pricing memberships and the reality of customer willingness to pay.
                                                • Trends in Customer Relationship Management (00:47:26)  Insights into upcoming trends in technology and customer relationship management in the auto repair industry.
                                                • Consumer Saturation and Technology (00:48:44)  Analysis of how consumer saturation affects technology adoption and customer engagement strategies.
                                                • Branding and Communication Channels (00:49:31)  Emphasis on the importance of branding in communication channels to enhance customer retention.
                                                • Getting Customers to Engage (00:50:23)  Strategies for encouraging customers to engage with apps and services while they are in the shop.
                                                • Connecting with Jeremy Glassco (00:51:14)  Information on how listeners can connect with Jeremy for insights on App Fueled.

                                                How To Get In Touch

                                                Group - When it comes to keeping your customers loyal and engaged, technology might be the missing piece in your shop’s success. In this episode, we’re joined by Jeremy Glassco, founder of AppFueled, an innovative tool designed to disrupt customer behavior and redefine loyalty in auto repair.

                                                You might think AppFueled is just another CRM, but it’s actually so much more. Today, we’ll explore how its features—from branded call centers to custom loyalty programs—are setting new standards for customer experience. We’ll also dig into what it means to “disrupt” customer behavior in a way that keeps your clients coming back to your shop instead of drifting to the competition.

                                                Whether you're new to customer relationship tools or already running a CRM, we think you’ll find something valuable in today’s episode. Let’s dive in!

                                                Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                Lagniappe (Books, Links, Other Podcasts, etc)

                                                Appfueled.com - Appfueled 

                                                https://shopmarketingpros.com/ep-106-part-2-customer-retention-series-service-advisor-role/ - Customer Retention Series – Service Advisor Role

                                                How To Get In Touch with the Guest

                                                https://appfueled.com/jeremy - Jeremy Glassco

                                                Show Notes with Timestamps

                                                • Introduction and Guest Introduction (00:00:01)  Brian Walker introduces the podcast and guest Jeremy Glassco, highlighting the episode's focus on App Fueled.
                                                • App Fueled Origins (00:02:07)  Jeremy explains the initial concept of App Fueled and its evolution from a website builder to a CRM tool.
                                                • Stubbornness and Evolution (00:03:08)  Jeremy shares personal anecdotes about his journey and the challenges faced while developing App Fueled.
                                                • Freedom of Entrepreneurship (00:04:44)  Jeremy discusses the freedom and hard work involved in owning a business and the values learned from his upbringing.
                                                • Veterans' Appreciation (00:05:54)  Brian and Jeremy express gratitude for veterans, emphasizing the sacrifices made for freedom.
                                                • Misconceptions about App Fueled (00:06:30)  Brian clarifies misconceptions regarding App Fueled, noting it’s more than just an app for shops.
                                                • Full-Featured CRM Discussion (00:07:10)  Jeremy highlights App Fueled's capabilities as a comprehensive CRM, including unique features not found elsewhere.
                                                • Background of Refer a Car LLC (00:08:06)  Jeremy recounts the founding of Refer a Car LLC and its initial mission to connect youth groups with auto repair shops.
                                                • Community Engagement Through Fundraising (00:09:35)  Jeremy discusses the successful fundraising initiative that connected local youth groups with auto repair shops.
                                                • Referral Program Development (00:10:25)  Jeremy explains the integration of a referral program into App Fueled, enhancing customer engagement and loyalty.
                                                • Mission Statement (00:12:05)  Jeremy concludes with the mission of App Fueled: to disrupt consumer behavior for repeat business.
                                                • Introduction to Consumer Behavior (00:12:59)  Discussion on how consumer decisions are made quickly, often before engaging with the service.
                                                • The Importance of Customer Engagement (00:13:58)  Exploration of strategies to engage customers who may decide not to return.
                                                • Loyalty Ladder Concept (00:14:54)  Introduction of a loyalty ladder to enhance customer retention through multiple touchpoints.
                                                • Rewards Program Insights (00:16:23)  Comparison between traditional rewards programs and the customizable options offered by App Fueled.
                                                • Creative Marketing Ideas (00:17:10)  Highlighting innovative strategies from shops to enhance customer engagement and loyalty.
                                                • Industry Comparison (00:20:18)  Discussion on the effectiveness of apps in various industries compared to the auto repair sector.
                                                • Consumer Expectations (00:21:14)  Questioning whether the auto repair industry meets customer expectations for service engagement.
                                                • Communication Preferences (00:23:09)  Debate on the best methods for shops to communicate with customers beyond traditional means.
                                                • The Role of Technology in Marketing (00:24:30)  Emphasis on how technology can provide a competitive advantage in customer communication.
                                                • Controversial Success Stories (00:26:11)  Acknowledgment of successful shops using innovative strategies, including call centers, to boost sales.
                                                • Call Center Integration (00:27:19)  Discussion on the call center feature of App Fueled and its benefits for auto repair shops.
                                                • Omnichannel Communication (00:27:26)  Explains the importance of omnichannel strategies in customer engagement and how App Fueled implements them.
                                                • Reviving Phone Communication (00:28:59)  Jeremy shares insights on the significance of phone communication in customer relationships.
                                                • Designated Caller IDs (00:30:27)  Introduction of designated caller IDs for staff to improve customer recognition and call tracking.
                                                • Impact of AI on Communication (00:30:39)  Discussion on how AI will affect phone call responses and customer engagement.
                                                • Branded Calling Feature (00:31:23)  Explains the branded calling feature, enhancing customer identification during calls.
                                                • Pre-booking Strategies (00:32:40)  Jeremy introduces pre-booking concepts for improving customer follow-up and appointment scheduling.
                                                • Creating Customer Experiences (00:33:27)  The importance of delivering promised services to enhance customer satisfaction in the auto repair industry.
                                                • Note-Taking in CRM (00:34:24)  Discussion on the need for effective note-taking in CRMs to manage customer relationships better.
                                                • Building Relationships (00:36:09)  Importance of personal relationships in service industries and how to achieve them.
                                                • Disrupting Consumer Behavior (00:38:14)  Jeremy elaborates on the concept of disrupting consumer behavior to enhance customer engagement.
                                                • Creating Customer Paths (00:39:32)  The need for distinct customer paths to encourage proactive engagement and loyalty.
                                                • Enticing App Downloads (00:39:49)  Strategies for encouraging customers to download the shop's app as part of engagement efforts.
                                                • Understanding Membership Programs (00:41:08)  Discussion on the importance of pricing strategies and customer engagement in membership programs.
                                                • The Value of Customer Convenience (00:42:35)  Exploration of how customers value convenience and are willing to pay more for it.
                                                • Engagement and Customer Behavior (00:42:57)  Insight into how customer engagement affects rebate programs and overall satisfaction.
                                                • Pricing Strategies and Customer Choices (00:43:42)  Debate on the fairness of pricing strategies and allowing customers to decide their value.
                                                • Challenges with Membership Pricing (00:45:40)  Discussion on misconceptions around pricing memberships and the reality of customer willingness to pay.
                                                • Trends in Customer Relationship Management (00:47:26)  Insights into upcoming trends in technology and customer relationship management in the auto repair industry.
                                                • Consumer Saturation and Technology (00:48:44)  Analysis of how consumer saturation affects technology adoption and customer engagement strategies.
                                                • Branding and Communication Channels (00:49:31)  Emphasis on the importance of branding in communication channels to enhance customer retention.
                                                • Getting Customers to Engage (00:50:23)  Strategies for encouraging customers to engage with apps and services while they are in the shop.
                                                • Connecting with Jeremy Glassco (00:51:14)  Information on how listeners can connect with Jeremy for insights on App Fueled.

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com 

                                                ]]>c287f122-d9a4-4fb5-bc4b-10ead6c91c11Wed, 11 Dec 2024 00:15:00 -040052:31falsebonus                                                The Cost Of "Needing" To Be Right: Finding Balance in Business and Life [RR 1014]The Cost Of "Needing" To Be Right: Finding Balance in Business and Life [RR 1014]Thanks to our Partner, NAPA Auto Care "Let’s stop hiding behind "I’m right and you’re wrong." Explore the profound impact of self-awareness on personal and professional development, the art of managing emotions, and the intentionality needed to create meaningful success.  Tune in for practical insights and transformative ideas to elevate both your business and personal life. Krystal Zellmer, VP at Klemmer Leadership and Character Development. Krystal's previous episodes HERE Show Notes
                                                • Watch Full Video Episode
                                                • Self-Awareness Focus (00:01:06)
                                                • The Challenge of Self-Assessment (00:02:55)
                                                • Looking in the Mirror (00:03:08)
                                                • Defining True Intentions (00:04:25)
                                                • Identifying Deeper Commitments (00:05:02)
                                                • Assessing Results (00:06:19)
                                                • The Price of Not Changing (00:07:58)
                                                • Mediocrity and Legacy (00:09:19)
                                                • Positive Possibilities (00:10:42)
                                                • Transformative Questions (00:11:55)
                                                • The Importance of Coaching (00:14:37)
                                                • Misconceptions About Coaching (00:15:03)
                                                • 360-Degree Perspective (00:16:05)
                                                • Experiential Training Overview (00:18:02)
                                                • Communication Styles and Emotions (00:21:42)
                                                • The Need to Be Right (00:24:54)
                                                • Embracing Responsibility (00:27:06)
                                                • Ego and Learning (00:29:04)
                                                • Managing Ego in Leadership (00:31:28)
                                                • Intuition and Leadership (00:33:19)
                                                • Finding Confidence Through Self-Awareness (00:35:23)
                                                • The Compassionate Samurai Concept (00:36:09)
                                                • Sunglasses of Belief Systems (00:38:23)
                                                • Compassion and Leadership (00:41:08)
                                                • Finding Support for Self-Awareness (00:41:57)
                                                • Diverse Modalities for Change (00:42:38)
                                                • Fixing the Client First (00:44:25)

                                                Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                                Thanks to our Partner, NAPA Auto Care "Let’s stop hiding behind "I’m right and you’re wrong." Explore the profound impact of self-awareness on personal and professional development, the art of managing emotions, and the intentionality needed to create meaningful success.  Tune in for practical insights and transformative ideas to elevate both your business and personal life. Krystal Zellmer, VP at Klemmer Leadership and Character Development. Krystal's previous episodes HERE Show Notes
                                                • Watch Full Video Episode
                                                • Self-Awareness Focus (00:01:06)
                                                • The Challenge of Self-Assessment (00:02:55)
                                                • Looking in the Mirror (00:03:08)
                                                • Defining True Intentions (00:04:25)
                                                • Identifying Deeper Commitments (00:05:02)
                                                • Assessing Results (00:06:19)
                                                • The Price of Not Changing (00:07:58)
                                                • Mediocrity and Legacy (00:09:19)
                                                • Positive Possibilities (00:10:42)
                                                • Transformative Questions (00:11:55)
                                                • The Importance of Coaching (00:14:37)
                                                • Misconceptions About Coaching (00:15:03)
                                                • 360-Degree Perspective (00:16:05)
                                                • Experiential Training Overview (00:18:02)
                                                • Communication Styles and Emotions (00:21:42)
                                                • The Need to Be Right (00:24:54)
                                                • Embracing Responsibility (00:27:06)
                                                • Ego and Learning (00:29:04)
                                                • Managing Ego in Leadership (00:31:28)
                                                • Intuition and Leadership (00:33:19)
                                                • Finding Confidence Through Self-Awareness (00:35:23)
                                                • The Compassionate Samurai Concept (00:36:09)
                                                • Sunglasses of Belief Systems (00:38:23)
                                                • Compassion and Leadership (00:41:08)
                                                • Finding Support for Self-Awareness (00:41:57)
                                                • Diverse Modalities for Change (00:42:38)
                                                • Fixing the Client First (00:44:25)

                                                Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                                cafd544e-ff80-4829-bb05-d0df6ab76a78Tue, 10 Dec 2024 00:15:00 -040046:05falsefull10141014                                                Transitioning from Technician to Shop Owner: Are You Prepared for the Change? [E194] - Chris Cotton Weekly BlitzTransitioning from Technician to Shop Owner: Are You Prepared for the Change? [E194] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                In this episode of "The Weekly Blitz," Coach Chris Cotton takes center stage to expertly guide aspiring auto repair technicians through the intricate financial essentials necessary for launching a successful auto repair business. With his wealth of experience and knowledge, Chris delves into critical topics that form the backbone of a thriving business, such as budgeting, labor rates, and operating expenses. He offers a wealth of practical tips and real-life examples, ensuring that listeners can easily grasp and apply these concepts to their own ventures.

                                                Chris places a strong emphasis on the importance of maintaining a clear separation between personal and business finances, a fundamental practice that can prevent future financial complications and ensure the business's financial health. He also discusses the necessity of setting appropriate labor rates, a crucial factor that directly impacts profitability and competitiveness in the market. Understanding and managing costs is another key area Chris covers, providing insights into how technicians can effectively control expenses to maximize their business's financial performance.

                                                In addition to these financial fundamentals, Chris highlights the critical role of marketing in the success of an auto repair business. He promotes Shop Marketing Pros, a company renowned for its specialized services tailored to the needs of auto repair shops, underscoring the importance of leveraging expert marketing strategies to attract and retain customers.

                                                Overall, this episode serves as a comprehensive financial roadmap for technicians who aspire to transition into successful shop owners. With Chris Cotton's expert guidance, listeners are equipped with the knowledge and tools needed to navigate the financial landscape of the auto repair industry confidently.

                                                Introduction and Sponsorship (00:00:05)

                                                • Coach Chris Cotton introduces the podcast and promotes Shop Marketing Pros for auto repair business marketing.

                                                Post-Thanksgiving Reflections (00:01:05)

                                                • Chris shares insights on the light business week before Thanksgiving and discusses consultations with aspiring shop owners.

                                                Identifying Budgeting Challenges (00:02:09)

                                                • He addresses the common struggles of technicians transitioning to shop ownership, particularly with budgeting and resources.

                                                Building a Blueprint for Success (00:02:45)

                                                • Chris outlines the plan to create a financial blueprint for a potential shop owner, focusing on sales and budgeting.

                                                Location Considerations (00:03:06)

                                                • He emphasizes the importance of choosing a proper location for the shop to avoid community issues.

                                                Financial Planning for Owners (00:04:10)

                                                • Discussion on how aspiring owners can sustain their income and manage cash flow during absences.

                                                Understanding Business Expenses (00:05:06)

                                                • Chris highlights the various expenses involved in running a shop, including utilities and licensing fees.

                                                Starting with a Budget (00:06:17)

                                                • He discusses the importance of having a financial cushion and outlines options for starting on a budget.

                                                Labor Rate Calculation (00:07:24)

                                                • Chris explains how to determine the labor rate based on current earnings and benefits.

                                                Estimating Weekly Labor Sales (00:11:02)

                                                • He calculates potential labor sales for a week based on the established labor rate and hours worked.

                                                Operating Expenses Breakdown (00:15:10)

                                                • Chris discusses how to calculate operating expenses needed to run the shop effectively.

                                                Importance of Sales Tax (00:16:30)

                                                • He warns about the significance of managing sales tax correctly to avoid issues with state authorities.

                                                Final Thoughts and Call to Action (00:17:34)

                                                • Chris encourages potential shop owners to reach out for tailored advice and reiterates the sponsor's importance.

                                                Connect with Chris:

                                                chris@autofixsos.com

                                                Phone: 940.400.1008

                                                www.autoshopcoaching.com

                                                Facebook: https://www.facebook.com/

                                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                ]]>                                                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                In this episode of "The Weekly Blitz," Coach Chris Cotton takes center stage to expertly guide aspiring auto repair technicians through the intricate financial essentials necessary for launching a successful auto repair business. With his wealth of experience and knowledge, Chris delves into critical topics that form the backbone of a thriving business, such as budgeting, labor rates, and operating expenses. He offers a wealth of practical tips and real-life examples, ensuring that listeners can easily grasp and apply these concepts to their own ventures.

                                                Chris places a strong emphasis on the importance of maintaining a clear separation between personal and business finances, a fundamental practice that can prevent future financial complications and ensure the business's financial health. He also discusses the necessity of setting appropriate labor rates, a crucial factor that directly impacts profitability and competitiveness in the market. Understanding and managing costs is another key area Chris covers, providing insights into how technicians can effectively control expenses to maximize their business's financial performance.

                                                In addition to these financial fundamentals, Chris highlights the critical role of marketing in the success of an auto repair business. He promotes Shop Marketing Pros, a company renowned for its specialized services tailored to the needs of auto repair shops, underscoring the importance of leveraging expert marketing strategies to attract and retain customers.

                                                Overall, this episode serves as a comprehensive financial roadmap for technicians who aspire to transition into successful shop owners. With Chris Cotton's expert guidance, listeners are equipped with the knowledge and tools needed to navigate the financial landscape of the auto repair industry confidently.

                                                Introduction and Sponsorship (00:00:05)

                                                • Coach Chris Cotton introduces the podcast and promotes Shop Marketing Pros for auto repair business marketing.

                                                Post-Thanksgiving Reflections (00:01:05)

                                                • Chris shares insights on the light business week before Thanksgiving and discusses consultations with aspiring shop owners.

                                                Identifying Budgeting Challenges (00:02:09)

                                                • He addresses the common struggles of technicians transitioning to shop ownership, particularly with budgeting and resources.

                                                Building a Blueprint for Success (00:02:45)

                                                • Chris outlines the plan to create a financial blueprint for a potential shop owner, focusing on sales and budgeting.

                                                Location Considerations (00:03:06)

                                                • He emphasizes the importance of choosing a proper location for the shop to avoid community issues.

                                                Financial Planning for Owners (00:04:10)

                                                • Discussion on how aspiring owners can sustain their income and manage cash flow during absences.

                                                Understanding Business Expenses (00:05:06)

                                                • Chris highlights the various expenses involved in running a shop, including utilities and licensing fees.

                                                Starting with a Budget (00:06:17)

                                                • He discusses the importance of having a financial cushion and outlines options for starting on a budget.

                                                Labor Rate Calculation (00:07:24)

                                                • Chris explains how to determine the labor rate based on current earnings and benefits.

                                                Estimating Weekly Labor Sales (00:11:02)

                                                • He calculates potential labor sales for a week based on the established labor rate and hours worked.

                                                Operating Expenses Breakdown (00:15:10)

                                                • Chris discusses how to calculate operating expenses needed to run the shop effectively.

                                                Importance of Sales Tax (00:16:30)

                                                • He warns about the significance of managing sales tax correctly to avoid issues with state authorities.

                                                Final Thoughts and Call to Action (00:17:34)

                                                • Chris encourages potential shop owners to reach out for tailored advice and reiterates the sponsor's importance.

                                                Connect with Chris:

                                                chris@autofixsos.com

                                                Phone: 940.400.1008

                                                www.autoshopcoaching.com

                                                Facebook: https://www.facebook.com/

                                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                ]]>                                                01ba6aa8-1570-41fb-8c2f-822b243bd56fMon, 09 Dec 2024 00:15:00 -040016:52falsebonus                                                Litany Against The Fear of Public Speaking [E020] - Speak Up! Effective CommunicationLitany Against The Fear of Public Speaking [E020] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound

                                                In this episode - our host, Craig O’Neill and regular guest, fellow toastmaster, and friend of the show, Evan Wisner, dive into the root of the fear of public speaking.  Also known as glossophobia - it is a fear that is shared with 76% of all people.

                                                Evan speaks on this topic with the heart of a counselor and the mind of an emotional intelligence (EQ) expert.  It’s appropriate that this topic follows episode 019 - Reframing - as Evan highlights the similarities of anxiety versus excitement - and how an individual's perspective will influence their experience.

                                                Science Fiction fans who know Frank Herberts, Dune may be familiar with the Litany Against Fear.  “...I must not fear, fear is the mind killer…” Evan recites the full version of the litany from memory, and interprets its meaning in a simple way that will allow those who experience glossophobia to move through it, experience excitement instead of anxiety and share your truth.

                                                This is another enjoyable conversation between Evan and Craig with many takeaways. 


                                                Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound:

                                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>                                                Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound

                                                In this episode - our host, Craig O’Neill and regular guest, fellow toastmaster, and friend of the show, Evan Wisner, dive into the root of the fear of public speaking.  Also known as glossophobia - it is a fear that is shared with 76% of all people.

                                                Evan speaks on this topic with the heart of a counselor and the mind of an emotional intelligence (EQ) expert.  It’s appropriate that this topic follows episode 019 - Reframing - as Evan highlights the similarities of anxiety versus excitement - and how an individual's perspective will influence their experience.

                                                Science Fiction fans who know Frank Herberts, Dune may be familiar with the Litany Against Fear.  “...I must not fear, fear is the mind killer…” Evan recites the full version of the litany from memory, and interprets its meaning in a simple way that will allow those who experience glossophobia to move through it, experience excitement instead of anxiety and share your truth.

                                                This is another enjoyable conversation between Evan and Craig with many takeaways. 


                                                Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound:

                                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>                                                6cfc2133-ec9f-4c72-82e5-07ca8b1d5f98Mon, 09 Dec 2024 00:15:00 -040033:38falsebonus                                                Are You Hiring or Just Filling a Position? The Truth About Automotive Recruitment [THA 410]Are You Hiring or Just Filling a Position? The Truth About Automotive Recruitment [THA 410]Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Partnering with a recruiter isn’t just about filling a position—it’s about building a team that drives your business forward. In this episode, Kelly Cavanaugh, VP of Recruiting at Promotive, Brian Burris, Account Manager at Promotive, and Matt Fanslow, Shop Manager and Diagnostician at Riverside Automotive, share expert insights on attracting and retaining top talent in the automotive industry. Gain valuable perspectives from both a recruitment company and the shop level, offering a well-rounded view on hiring strategies, retention, and building successful teams.
                                                Dive into critical topics shaping the industry, including:
                                                • Recruiting Strategies to attract top talent
                                                • Retention Techniques to keep employees engaged
                                                • Overcoming Ghosting in today’s hiring landscape
                                                • Resume Building tips for technicians
                                                • Cultural Fit and why it matters in building strong teams

                                                Kelly Cavanaugh, VP of Recruiting, Promotive Brian Burris, Account Manager, Promotive
                                                Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Show Notes
                                                • Watch Full Video Episode
                                                • It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
                                                • Challenges in Hiring (00:02:56)
                                                • Cultural Fit in Interviews (00:03:49)
                                                • Pre-Screened Interview Questions (00:04:55)
                                                • Working Interviews (00:05:52)
                                                • Confidentiality in Job Searches (00:06:37)
                                                • Reasons for Leaving Jobs (00:07:02)
                                                • Culture and Career Opportunities (00:08:11)
                                                • Balancing Work and Training (00:08:34)
                                                • Investment in Training (00:09:11)
                                                • Candidate Profiles and Training Willingness (00:12:56)
                                                • Resume Building Assistance (00:17:09)
                                                • Candidate Preparation for Interviews (00:18:34)
                                                • Curious vs. Serious Job Seekers (00:19:39)
                                                • Ghosting Phenomenon in Recruitment (00:20:47)
                                                • Communication with Candidates (00:21:31)
                                                • Understanding Candidate Excuses (00:23:19)
                                                • Importance of Recruiters for Shop Owners (00:26:09)
                                                • Delegating Recruitment Tasks (00:32:39)
                                                • Cultural Shift in Recruitment Practices (00:34:17)
                                                • Importance of Job Satisfaction (00:36:01)
                                                • Defining Job Expectations (00:36:34)
                                                • Qualifying Candidates Effectively (00:36:57)
                                                • Delegating Hiring Responsibilities (00:37:28)

                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective...]]>                                                Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Partnering with a recruiter isn’t just about filling a position—it’s about building a team that drives your business forward. In this episode, Kelly Cavanaugh, VP of Recruiting at Promotive, Brian Burris, Account Manager at Promotive, and Matt Fanslow, Shop Manager and Diagnostician at Riverside Automotive, share expert insights on attracting and retaining top talent in the automotive industry. Gain valuable perspectives from both a recruitment company and the shop level, offering a well-rounded view on hiring strategies, retention, and building successful teams.
                                                Dive into critical topics shaping the industry, including:
                                                • Recruiting Strategies to attract top talent
                                                • Retention Techniques to keep employees engaged
                                                • Overcoming Ghosting in today’s hiring landscape
                                                • Resume Building tips for technicians
                                                • Cultural Fit and why it matters in building strong teams

                                                Kelly Cavanaugh, VP of Recruiting,                                                 Promotive Brian Burris, Account Manager, Promotive
                                                Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Show Notes
                                                • Watch Full Video Episode
                                                • It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
                                                • Challenges in Hiring (00:02:56)
                                                • Cultural Fit in Interviews (00:03:49)
                                                • Pre-Screened Interview Questions (00:04:55)
                                                • Working Interviews (00:05:52)
                                                • Confidentiality in Job Searches (00:06:37)
                                                • Reasons for Leaving Jobs (00:07:02)
                                                • Culture and Career Opportunities (00:08:11)
                                                • Balancing Work and Training (00:08:34)
                                                • Investment in Training (00:09:11)
                                                • Candidate Profiles and Training Willingness (00:12:56)
                                                • Resume Building Assistance (00:17:09)
                                                • Candidate Preparation for Interviews (00:18:34)
                                                • Curious vs. Serious Job Seekers (00:19:39)
                                                • Ghosting Phenomenon in Recruitment (00:20:47)
                                                • Communication with Candidates (00:21:31)
                                                • Understanding Candidate Excuses (00:23:19)
                                                • Importance of Recruiters for Shop Owners (00:26:09)
                                                • Delegating Recruitment Tasks (00:32:39)
                                                • Cultural Shift in Recruitment Practices (00:34:17)
                                                • Importance of Job Satisfaction (00:36:01)
                                                • Defining Job Expectations (00:36:34)
                                                • Qualifying Candidates Effectively (00:36:57)
                                                • Delegating Hiring Responsibilities (00:37:28)

                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       ]]>afe3a594-1255-4d40-a169-29eac13bda78Fri, 06 Dec 2024 14:00:00 -040038:36falsefull410410                                                Empowering Continuing Education: The Launch of MEMA’s Training Hub [RR 1013]Empowering Continuing Education: The Launch of MEMA’s Training Hub [RR 1013]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                                                Recorded live at AAPEX 2024, this episode highlights the launch of MEMA's Tech Training Hub, a centralized platform for training resources, underscoring the industry's commitment to innovation, trust, and professional development. This episode is packed with updates on upcoming industry events, the significance of continuous education, and the entrepreneurial spirit driving the aftermarket industry forward.
                                                Paul McCarthy, President of MEMA, Aftermarket Suppliers. Find Paul’s other episodes HERE. Chris Gardner, Senior Vice President, Programs & Technology, MEMA, Aftermarket Suppliers
                                                Show Notes
                                                • Watch Full Video Episode
                                                • Right to Repair Progress (00:02:05)
                                                • Technology in the Automotive Industry (00:05:35)
                                                • Upcoming Institute Summit (00:06:29) https://www.wearetheinstitute.com/summit
                                                • Rapid Technological Changes (00:07:41)
                                                • Entrepreneurial Spirit in the Industry (00:09:23)
                                                • Commitment to Repair All Vehicles (00:10:31)
                                                • Tech Training Hub Launch (00:11:33) https://www.mema.org/tech-training-hub
                                                • Training Portal Details (00:15:18)
                                                • Manufacturer Collaboration (00:16:45)
                                                • Training Opportunities in the Industry (00:18:21)
                                                • Growth of Training Professionals (00:19:48)
                                                • Challenges of New Technologies (00:20:04)
                                                • Building Consumer Trust (00:21:05)
                                                • The Importance of Education (00:22:45)
                                                • Embracing Industry Changes (00:23:28)
                                                • Electric Vehicle Trends (00:24:01)
                                                • Future Opportunities in Aftermarket (00:24:50)
                                                • Consumer Awareness of EV Technology (00:26:33)
                                                • Importance of Attending AAPEX (00:27:30) https://www.aapexshow.com/

                                                Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX - Now more than ever. https://www.aapexshow.com/ NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                                                             Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                                                Recorded live at AAPEX 2024, this episode highlights the launch of MEMA's Tech Training Hub, a centralized platform for training resources, underscoring the industry's commitment to innovation, trust, and professional development. This episode is packed with updates on upcoming industry events, the significance of continuous education, and the entrepreneurial spirit driving the aftermarket industry forward.
                                                Paul McCarthy, President of MEMA, Aftermarket Suppliers. Find Paul’s other episodes HERE. Chris Gardner, Senior Vice President, Programs & Technology, MEMA, Aftermarket Suppliers
                                                Show Notes
                                                • Watch Full Video Episode
                                                • Right to Repair Progress (00:02:05)
                                                • Technology in the Automotive Industry (00:05:35)
                                                • Upcoming Institute Summit (00:06:29) https://www.wearetheinstitute.com/summit
                                                • Rapid Technological Changes (00:07:41)
                                                • Entrepreneurial Spirit in the Industry (00:09:23)
                                                • Commitment to Repair All Vehicles (00:10:31)
                                                • Tech Training Hub Launch (00:11:33) https://www.mema.org/tech-training-hub
                                                • Training Portal Details (00:15:18)
                                                • Manufacturer Collaboration (00:16:45)
                                                • Training Opportunities in the Industry (00:18:21)
                                                • Growth of Training Professionals (00:19:48)
                                                • Challenges of New Technologies (00:20:04)
                                                • Building Consumer Trust (00:21:05)
                                                • The Importance of Education (00:22:45)
                                                • Embracing Industry Changes (00:23:28)
                                                • Electric Vehicle Trends (00:24:01)
                                                • Future Opportunities in Aftermarket (00:24:50)
                                                • Consumer Awareness of EV Technology (00:26:33)
                                                • Importance of Attending AAPEX (00:27:30) https://www.aapexshow.com/

                                                Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX - Now more than ever. https://www.aapexshow.com/ NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                 ]]>                                                5fbc91f4-8a33-4ad0-8114-d6c5e6e38cbdFri, 06 Dec 2024 00:15:00 -040028:27falsefull10131013                                                Forecasting: How To Set Goals for 2025 and Beyond [E147] - Business By The NumbersForecasting: How To Set Goals for 2025 and Beyond [E147] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                                Join Hunt Demarest, CPA from Paar Melis and Associates, as he dives into one of the most crucial aspects of financial planning for your business—forecasting for the year ahead. Whether you're setting your business goals or analyzing key performance metrics, Hunt provides actionable insights to help you simplify and strengthen your forecasting process.

                                                In this episode, you’ll learn:

                                                • Why forecasting is essential for your business's growth and performance.
                                                • Simple steps to start forecasting—even if you’ve never done it before.
                                                • Tips on analyzing your current business performance to set realistic goals for 2025.
                                                • How to use key financial metrics to identify areas of focus and improvement.
                                                • Tools and methods to streamline your forecasting, from basic spreadsheets to advanced software.
                                                • Discover how forecasting can bridge the gap between where your business is and where you want it to be. Start making data-driven decisions that drive profitability and success.

                                                Thanks to our partners, NAPA TRACS and Promotive

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                Thanks to our partners, NAPA TRACS and Promotive

                                                Join Hunt Demarest, CPA from Paar Melis and Associates, as he dives into one of the most crucial aspects of financial planning for your business—forecasting for the year ahead. Whether you're setting your business goals or analyzing key performance metrics, Hunt provides actionable insights to help you simplify and strengthen your forecasting process.

                                                In this episode, you’ll learn:

                                                • Why forecasting is essential for your business's growth and performance.
                                                • Simple steps to start forecasting—even if you’ve never done it before.
                                                • Tips on analyzing your current business performance to set realistic goals for 2025.
                                                • How to use key financial metrics to identify areas of focus and improvement.
                                                • Tools and methods to streamline your forecasting, from basic spreadsheets to advanced software.
                                                • Discover how forecasting can bridge the gap between where your business is and where you want it to be. Start making data-driven decisions that drive profitability and success.

                                                Thanks to our partners, NAPA TRACS and Promotive

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                d759c8be-a0e8-4ef9-b9f9-08c7e6a6e525Thu, 05 Dec 2024 00:15:00 -040023:23falsebonus                                                What Lies Beneath [E163] - Automotive Field TheoryWhat Lies Beneath [E163] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                                Matt Fanslow explores common frustrations and misunderstandings in the automotive service industry. Speaking from the perspectives of technicians, managers, owners, and service advisors, he emphasizes the importance of understanding underlying factors in workplace dynamics. Matt discusses the theme of perception, drawing parallels between music, movies, and workplace interactions. He encourages listeners to remain curious, communicate effectively, and foster empathy to build a collaborative work environment.

                                                Show Notes

                                                • Frustrations in the Automotive Industry (00:01:11)
                                                • Exploring Deeper Meanings (00:02:37)
                                                • Music as Metaphor (00:03:41)
                                                • Misunderstandings in Relationships (00:06:18)
                                                • Management Perspectives (00:07:24)
                                                • Seeking Understanding (00:08:31)
                                                • Blame and Accountability (00:10:52)
                                                • Identifying Systemic Issues (00:12:29)
                                                • Curiosity in Problem-Solving (00:14:56)
                                                • Lessons from Entertainment (00:16:12)
                                                • Building Trust Through Curiosity (00:17:43)

                                                "Ask Us Anything!" with Matt Fanslow and Brin Kline

                                                📆 Save the Date: Thursday, December 19th, 2024

                                                🕒 Time: 8:00 PM EST

                                                Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                Thanks to our Partner, NAPA Autotech

                                                Matt Fanslow explores common frustrations and misunderstandings in the automotive service industry. Speaking from the perspectives of technicians, managers, owners, and service advisors, he emphasizes the importance of understanding underlying factors in workplace dynamics. Matt discusses the theme of perception, drawing parallels between music, movies, and workplace interactions. He encourages listeners to remain curious, communicate effectively, and foster empathy to build a collaborative work environment.

                                                Show Notes

                                                • Frustrations in the Automotive Industry (00:01:11)
                                                • Exploring Deeper Meanings (00:02:37)
                                                • Music as Metaphor (00:03:41)
                                                • Misunderstandings in Relationships (00:06:18)
                                                • Management Perspectives (00:07:24)
                                                • Seeking Understanding (00:08:31)
                                                • Blame and Accountability (00:10:52)
                                                • Identifying Systemic Issues (00:12:29)
                                                • Curiosity in Problem-Solving (00:14:56)
                                                • Lessons from Entertainment (00:16:12)
                                                • Building Trust Through Curiosity (00:17:43)

                                                "Ask Us Anything!" with Matt Fanslow and Brin Kline

                                                📆 Save the Date: Thursday, December 19th, 2024

                                                🕒 Time: 8:00 PM EST

                                                Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                639e3221-a82b-4d84-a752-9e5ba6829045Wed, 04 Dec 2024 00:15:00 -040019:55falsebonus                                                Preparing for February's Marketing [E129] - The Auto Repair Marketing PodcastPreparing for February's Marketing [E129] - The Auto Repair Marketing PodcastWant to make your February marketing a win for your auto repair shop? Join Brian Walker and Caroline LeGrand as they share engaging, practical ideas for February’s marketing—from fun Valentine's Day campaigns that show love to your customers and vehicles, to creative ways to highlight your shop's culture.

                                                Get tips on using National Days to boost engagement, from "Doggy Date Night" to “Random Acts of Kindness Week,” and learn how to connect with your local community, honor shop anniversaries, and run themed giveaways that your customers will remember. Whether you’re promoting winter maintenance, preparing for tax season, or tapping into February’s spirit, this episode has everything you need to make February marketing easy, effective, and engaging.

                                                Tune in now and discover how to keep your shop top-of-mind this February and beyond!

                                                Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                Lagniappe (Books, Links, Other Podcasts, etc)

                                                https://shopmarketingpros.com/126 - Preparing For January’s Marketing 

                                                https://www.daysoftheyear.com/

                                                https://www.nationaldaycalendar.com/ - Topics for February

                                                Show Notes with Timestamps

                                                • Introduction to the Episode (00:00:10)  Brian introduces the podcast episode, discussing February marketing strategies with guest Caroline Lagrone.
                                                • Sponsor Acknowledgment (00:00:22)  Brian thanks sponsors RepairPal and App Fueled, highlighting their services for auto repair businesses.
                                                • Planning Marketing for February (00:01:10)  Discussion on planning marketing efforts for February, applicable for future years as well.
                                                • Importance of National Dates (00:01:44)  Caroline provides a disclaimer about the variability of national days and weeks throughout February.
                                                • Valentine's Day Marketing Ideas (00:02:25)  Emphasis on love-themed marketing ideas related to cars and community engagement for Valentine's Day.
                                                • Promotional Ideas for Customers (00:03:23)  Suggestions for promotions like Hershey's kisses or roses for customers to celebrate Valentine's Day.
                                                • Community Involvement (00:04:18)  Ideas for engaging with local charities and organizations during February, focusing on love and kindness.
                                                • Boy Scouts Anniversary Week (00:06:44)  Highlighting the Boy Scouts anniversary week and offering car care merit badge clinics at auto shops.
                                                • Random Acts of Kindness Week (00:07:41)  Discussion on promoting kindness in the shop and community during Random Acts of Kindness Week.
                                                • Incorporating Kindness into Marketing (00:09:51)  Encouragement to share acts of kindness on social media to inspire community involvement.
                                                • National Days in February (00:12:22)  Introduction to various fun national days in February that can be leveraged for marketing.
                                                • Ice Cream for Breakfast Day (00:13:08)  Fun marketing idea involving ice cream for breakfast to engage staff and customers.
                                                • Doggy Date Night Promotion (00:14:15)  Ideas for celebrating dog lovers with promotions like giving away dog toys during visits.
                                                • Groundhog Day (00:14:29)  Discussion on celebrating Groundhog Day and incorporating red for National Wear Red Day.
                                                • National Working Naked Day (00:14:58)  A humorous suggestion against celebrating National Working Naked Day on February 7th.
                                                • National Apprenticeship Week (00:15:07)  Highlighting the importance of apprenticeship programs in auto repair for marketing trust.
                                                • National Pizza Day (00:15:57)  Ideas for celebrating National Pizza Day by engaging with local businesses and teams.
                                                • Daytona Pole Day (00:17:02)  Introduction to Daytona Pole Day as a marketing opportunity related to NASCAR.
                                                • Cow Milked While Flying in an Airplane Day (00:17:41)  Encouragement for creative celebrations of this quirky day with a prize incentive.
                                                • National Battery Day (00:19:23)  Mention of National Battery Day and other auto-related observances in February.
                                                • Road Trip Readiness Tips (00:23:09)  Promoting pre-trip inspections and maintenance for upcoming road trips.
                                                • Super Bowl Watch Party (00:25:17)  Engagement ideas around the Super Bowl, including giveaways and social media interactions.
                                                • Mardi Gras Season (00:26:40)  Discussion on Mardi Gras and local community events to engage customers effectively.
                                                • Celebrating Shop Milestones (00:28:24)  Discusses the importance of recognizing shop anniversaries and team accomplishments in marketing strategies.
                                                • Podcast Network Reminder (00:29:04)  Mentions the podcast's place within the aftermarket radio network and encourages listeners to explore other shows.
                                                • Sponsor Acknowledgment (00:29:12)  Thanks sponsors RepairPal and App Fueled for their support, emphasizing their role in the podcast's continuation.
                                                • Closing Remarks (00:29:26)  Wraps up the episode, encouraging audience engagement and feedback for future discussions.

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com 

                                                ]]>                                                Want to make your February marketing a win for your auto repair shop? Join Brian Walker and Caroline LeGrand as they share engaging, practical ideas for February’s marketing—from fun Valentine's Day campaigns that show love to your customers and vehicles, to creative ways to highlight your shop's culture.

                                                Get tips on using National Days to boost engagement, from "Doggy Date Night" to “Random Acts of Kindness Week,” and learn how to connect with your local community, honor shop anniversaries, and run themed giveaways that your customers will remember. Whether you’re promoting winter maintenance, preparing for tax season, or tapping into February’s spirit, this episode has everything you need to make February marketing easy, effective, and engaging.

                                                Tune in now and discover how to keep your shop top-of-mind this February and beyond!

                                                Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                                                Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                                                Lagniappe (Books, Links, Other Podcasts, etc)

                                                https://shopmarketingpros.com/126 - Preparing For January’s Marketing 

                                                https://www.daysoftheyear.com/

                                                https://www.nationaldaycalendar.com/ - Topics for February

                                                Show Notes with Timestamps

                                                • Introduction to the Episode (00:00:10)  Brian introduces the podcast episode, discussing February marketing strategies with guest Caroline Lagrone.
                                                • Sponsor Acknowledgment (00:00:22)  Brian thanks sponsors RepairPal and App Fueled, highlighting their services for auto repair businesses.
                                                • Planning Marketing for February (00:01:10)  Discussion on planning marketing efforts for February, applicable for future years as well.
                                                • Importance of National Dates (00:01:44)  Caroline provides a disclaimer about the variability of national days and weeks throughout February.
                                                • Valentine's Day Marketing Ideas (00:02:25)  Emphasis on love-themed marketing ideas related to cars and community engagement for Valentine's Day.
                                                • Promotional Ideas for Customers (00:03:23)  Suggestions for promotions like Hershey's kisses or roses for customers to celebrate Valentine's Day.
                                                • Community Involvement (00:04:18)  Ideas for engaging with local charities and organizations during February, focusing on love and kindness.
                                                • Boy Scouts Anniversary Week (00:06:44)  Highlighting the Boy Scouts anniversary week and offering car care merit badge clinics at auto shops.
                                                • Random Acts of Kindness Week (00:07:41)  Discussion on promoting kindness in the shop and community during Random Acts of Kindness Week.
                                                • Incorporating Kindness into Marketing (00:09:51)  Encouragement to share acts of kindness on social media to inspire community involvement.
                                                • National Days in February (00:12:22)  Introduction to various fun national days in February that can be leveraged for marketing.
                                                • Ice Cream for Breakfast Day (00:13:08)  Fun marketing idea involving ice cream for breakfast to engage staff and customers.
                                                • Doggy Date Night Promotion (00:14:15)  Ideas for celebrating dog lovers with promotions like giving away dog toys during visits.
                                                • Groundhog Day (00:14:29)  Discussion on celebrating Groundhog Day and incorporating red for National Wear Red Day.
                                                • National Working Naked Day (00:14:58)  A humorous suggestion against celebrating National Working Naked Day on February 7th.
                                                • National Apprenticeship Week (00:15:07)  Highlighting the importance of apprenticeship programs in auto repair for marketing trust.
                                                • National Pizza Day (00:15:57)  Ideas for celebrating National Pizza Day by engaging with local businesses and teams.
                                                • Daytona Pole Day (00:17:02)  Introduction to Daytona Pole Day as a marketing opportunity related to NASCAR.
                                                • Cow Milked While Flying in an Airplane Day (00:17:41)  Encouragement for creative celebrations of this quirky day with a prize incentive.
                                                • National Battery Day (00:19:23)  Mention of National Battery Day and other auto-related observances in February.
                                                • Road Trip Readiness Tips (00:23:09)  Promoting pre-trip inspections and maintenance for upcoming road trips.
                                                • Super Bowl Watch Party (00:25:17)  Engagement ideas around the Super Bowl, including giveaways and social media interactions.
                                                • Mardi Gras Season (00:26:40)  Discussion on Mardi Gras and local community events to engage customers effectively.
                                                • Celebrating Shop Milestones (00:28:24)  Discusses the importance of recognizing shop anniversaries and team accomplishments in marketing strategies.
                                                • Podcast Network Reminder (00:29:04)  Mentions the podcast's place within the aftermarket radio network and encourages listeners to explore other shows.
                                                • Sponsor Acknowledgment (00:29:12)  Thanks sponsors RepairPal and App Fueled for their support, emphasizing their role in the podcast's continuation.
                                                • Closing Remarks (00:29:26)  Wraps up the episode, encouraging audience engagement and feedback for future discussions.

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com 

                                                ]]>                                                43d1724f-b3c7-4f7a-ae63-4838e4a1d763Wed, 04 Dec 2024 00:15:00 -040029:46falsebonus                                                Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]Thanks to our Partner, NAPA Auto Care Focusing on the third part of a five-part 'Unstoppable Framework for Auto Shop Owners' series, Maryann Croce discusses strategies for optimizing processes and empowering teams. Mary Ann shares insights from her coaching experiences, including a case study of a client named Steve, who overcame burnout by streamlining operations and delegating tasks. The episode emphasizes the importance of continuous improvement, setting boundaries, and fostering a supportive team environment for business success. Maryann Croce, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes
                                                Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                                Thanks to our Partner, NAPA Auto Care Focusing on the third part of a five-part 'Unstoppable Framework for Auto Shop Owners' series, Maryann Croce discusses strategies for optimizing processes and empowering teams. Mary Ann shares insights from her coaching experiences, including a case study of a client named Steve, who overcame burnout by streamlining operations and delegating tasks. The episode emphasizes the importance of continuous improvement, setting boundaries, and fostering a supportive team environment for business success. Maryann Croce, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes
                                                Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                                761e24b3-5a58-48f4-890d-fac5c032220dTue, 03 Dec 2024 00:15:00 -040027:57falsefull10121012                                                What It Means to Be the Best Shop in Town [E193] - Chris Cotton Weekly BlitzWhat It Means to Be the Best Shop in Town [E193] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                **Podcast Episode Summary: The Weekly Blitz with Coach Chris Cotton**

                                                In this engaging episode of "The Weekly Blitz," Coach Chris Cotton, a renowned auto repair business coach, delves into the essential elements that contribute to becoming the premier auto repair shop in your community. Coach Cotton begins by emphasizing the significance of establishing a culture of accountability within the workplace. He explains that when each team member takes responsibility for their actions and outcomes, it creates a foundation for success and continuous improvement.

                                                Furthermore, Coach Cotton discusses the importance of fostering teamwork among employees. He suggests that a collaborative environment not only enhances efficiency and productivity but also boosts morale and job satisfaction. By encouraging open communication and mutual support, team members are more likely to work together towards common goals, ultimately benefiting the business as a whole.

                                                Delivering an exceptional customer experience is another key focus of the episode. Coach Cotton points out that while having the latest tools and offering competitive prices are important, they are not the sole determinants of success. Instead, he argues that true excellence is achieved when every employee is committed to maintaining high standards and consistently exceeding customer expectations. This dedication to quality service helps build a strong reputation and encourages repeat business.

                                                Coach Cotton also highlights the critical role of leadership in cultivating a positive and productive workplace culture. Effective leaders set the tone for the organization, modeling the behaviors and attitudes they wish to see in their team. By providing clear direction, support, and recognition, leaders can inspire their employees to strive for excellence in every aspect of their work.

                                                Finally, Coach Cotton underscores the importance of building trust and loyalty with customers. He explains that every interaction with a customer is an opportunity to reinforce their confidence in the business. By consistently delivering on promises and addressing any concerns promptly and professionally, auto repair shops can establish long-lasting relationships with their clients, ensuring sustained success in a competitive market.

                                                Introduction to the Episode (00:00:18)

                                                • Coach Chris Cotton introduces the podcast and its focus on supercharging auto repair businesses.

                                                Podcast Recommendations (00:01:23)

                                                • Chris highlights other podcasts on the aftermarket radio network worth checking out.

                                                Inspiration from Previous Episode (00:02:38)

                                                • Chris discusses insights gained from a previous episode with Cecil Bullard about being the best shop.

                                                Creating a Culture of Accountability (00:03:56)

                                                • The importance of fostering accountability among employees to achieve the goal of being the best shop.

                                                Defining the Best Shop (00:04:54)

                                                • Being the best shop is a commitment reflected in every operational aspect, not just tools or prices.

                                                Employee Engagement and Culture (00:06:02)

                                                • The significance of a positive culture where employees thrive and contribute to customer experience.

                                                The Role of Accountability (00:07:20)

                                                • Accountability is essential; employees must hold themselves to high standards for the shop's reputation.

                                                Steps to Accountability (00:08:25)

                                                • Chris outlines practical steps for employees to demonstrate accountability in their roles.

                                                Building a Standard of Excellence (00:09:31)

                                                • Establishing a standard of excellence leads to a desirable workplace and loyal customers.

                                                Legacy of Excellence (00:10:29)

                                                • Being the best shop is about building a legacy and creating growth opportunities for employees.

                                                Closing Remarks (00:11:33)

                                                • Chris thanks listeners and emphasizes the importance of a positive mindset in the auto repair business.

                                                Connect with Chris:

                                                chris@autofixsos.com

                                                Phone: 940.400.1008

                                                www.autoshopcoaching.com

                                                Facebook: https://www.facebook.com/

                                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                ]]>                                                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                **Podcast Episode Summary: The Weekly Blitz with Coach Chris Cotton**

                                                In this engaging episode of "The Weekly Blitz," Coach Chris Cotton, a renowned auto repair business coach, delves into the essential elements that contribute to becoming the premier auto repair shop in your community. Coach Cotton begins by emphasizing the significance of establishing a culture of accountability within the workplace. He explains that when each team member takes responsibility for their actions and outcomes, it creates a foundation for success and continuous improvement.

                                                Furthermore, Coach Cotton discusses the importance of fostering teamwork among employees. He suggests that a collaborative environment not only enhances efficiency and productivity but also boosts morale and job satisfaction. By encouraging open communication and mutual support, team members are more likely to work together towards common goals, ultimately benefiting the business as a whole.

                                                Delivering an exceptional customer experience is another key focus of the episode. Coach Cotton points out that while having the latest tools and offering competitive prices are important, they are not the sole determinants of success. Instead, he argues that true excellence is achieved when every employee is committed to maintaining high standards and consistently exceeding customer expectations. This dedication to quality service helps build a strong reputation and encourages repeat business.

                                                Coach Cotton also highlights the critical role of leadership in cultivating a positive and productive workplace culture. Effective leaders set the tone for the organization, modeling the behaviors and attitudes they wish to see in their team. By providing clear direction, support, and recognition, leaders can inspire their employees to strive for excellence in every aspect of their work.

                                                Finally, Coach Cotton underscores the importance of building trust and loyalty with customers. He explains that every interaction with a customer is an opportunity to reinforce their confidence in the business. By consistently delivering on promises and addressing any concerns promptly and professionally, auto repair shops can establish long-lasting relationships with their clients, ensuring sustained success in a competitive market.

                                                Introduction to the Episode (00:00:18)

                                                • Coach Chris Cotton introduces the podcast and its focus on supercharging auto repair businesses.

                                                Podcast Recommendations (00:01:23)

                                                • Chris highlights other podcasts on the aftermarket radio network worth checking out.

                                                Inspiration from Previous Episode (00:02:38)

                                                • Chris discusses insights gained from a previous episode with Cecil Bullard about being the best shop.

                                                Creating a Culture of Accountability (00:03:56)

                                                • The importance of fostering accountability among employees to achieve the goal of being the best shop.

                                                Defining the Best Shop (00:04:54)

                                                • Being the best shop is a commitment reflected in every operational aspect, not just tools or prices.

                                                Employee Engagement and Culture (00:06:02)

                                                • The significance of a positive culture where employees thrive and contribute to customer experience.

                                                The Role of Accountability (00:07:20)

                                                • Accountability is essential; employees must hold themselves to high standards for the shop's reputation.

                                                Steps to Accountability (00:08:25)

                                                • Chris outlines practical steps for employees to demonstrate accountability in their roles.

                                                Building a Standard of Excellence (00:09:31)

                                                • Establishing a standard of excellence leads to a desirable workplace and loyal customers.

                                                Legacy of Excellence (00:10:29)

                                                • Being the best shop is about building a legacy and creating growth opportunities for employees.

                                                Closing Remarks (00:11:33)

                                                • Chris thanks listeners and emphasizes the importance of a positive mindset in the auto repair business.

                                                Connect with Chris:

                                                chris@autofixsos.com

                                                Phone: 940.400.1008

                                                www.autoshopcoaching.com

                                                Facebook: https://www.facebook.com/

                                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                ]]>                                                20894be9-ebc9-4ea5-a18b-c93f2de773d2Mon, 02 Dec 2024 00:15:00 -040010:30falsebonus                                                Reframing [E019] - Speak Up! Effective CommunicationReframing [E019] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound

                                                In this episode, Craig O’Neill tackles the all-too-familiar feeling of “I’m not ready for this.” It’s a common feeling that is shared among speakers or presenters.  In Episode 18 with Kent Bullard - the topic of “Imposter Syndrome” also came up - and in many ways this episode carries thoughts from that robust and enjoyable conversation.

                                                Craig tackles this topic with a thought process that occurred to him after revisiting episode 2 of Speak Up.  In his conversation at AAPEX 2023 with Carm Capriotto and Matt Fanslow Craig recapped Alan Deutschman’s Change or Die book where the three keys of change are introduced as Relate, Repeat, and Reframe.

                                                This episode is NOT about change management.

                                                It is about frames.

                                                To illustrate what reframing can do - Craig uses an example from his hesitation to rush into the holidays, that same sentiment introduced at the beginning… “I’m not ready for this!” 

                                                Curious how on earth public speaking nerves can be connected to reframing holiday stress?  You simply must listen to this yourself. 

                                                Craig reframes the holiday season, breaking it into three phases: Gratitude, Giving, and Growth. By shifting his mindset, he found a way to embrace the season in its sensible order with more readiness and joy. Tune in for stories, insights, and some robust reframing to help you reframe your purpose in speaking- away from obligation and make it more about being thankful for what you have to give, and how it helps you and others grow.

                                                This episode among all the topics covered is a jovial good time, we know it will encourage you to plan on attending the next summit coming up very soon in February 2025!  

                                                Join Kent, Craig, and the really, all the sponsors of Speak Up at the Summit 2025! https://www.wearetheinstitute.com/summit/


                                                Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound:

                                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>                                                Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound

                                                In this episode, Craig O’Neill tackles the all-too-familiar feeling of “I’m not ready for this.” It’s a common feeling that is shared among speakers or presenters.  In Episode 18 with Kent Bullard - the topic of “Imposter Syndrome” also came up - and in many ways this episode carries thoughts from that robust and enjoyable conversation.

                                                Craig tackles this topic with a thought process that occurred to him after revisiting episode 2 of Speak Up.  In his conversation at AAPEX 2023 with Carm Capriotto and Matt Fanslow Craig recapped Alan Deutschman’s Change or Die book where the three keys of change are introduced as Relate, Repeat, and Reframe.

                                                This episode is NOT about change management.

                                                It is about frames.

                                                To illustrate what reframing can do - Craig uses an example from his hesitation to rush into the holidays, that same sentiment introduced at the beginning… “I’m not ready for this!” 

                                                Curious how on earth public speaking nerves can be connected to reframing holiday stress?  You simply must listen to this yourself. 

                                                Craig reframes the holiday season, breaking it into three phases: Gratitude, Giving, and Growth. By shifting his mindset, he found a way to embrace the season in its sensible order with more readiness and joy. Tune in for stories, insights, and some robust reframing to help you reframe your purpose in speaking- away from obligation and make it more about being thankful for what you have to give, and how it helps you and others grow.

                                                This episode among all the topics covered is a jovial good time, we know it will encourage you to plan on attending the next summit coming up very soon in February 2025!  

                                                Join Kent, Craig, and the really, all the sponsors of Speak Up at the Summit 2025! https://www.wearetheinstitute.com/summit/


                                                Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound:

                                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>                                                d1efd6ad-9833-4387-b3d7-7b9589bab259Mon, 02 Dec 2024 00:15:00 -040020:06falsebonus                                                Why Your Customers Might Be Lying (and How Neuromarketing Can Help!) [THA 409]Why Your Customers Might Be Lying (and How Neuromarketing Can Help!) [THA 409]Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class
                                                Discover how neuroscience insights can enhance customer relationships, optimize revenues, and create lasting brand loyalty. Matt Fanslow and Dr. David Weiman explain how marketing stimuli affect the brain, revealing a disconnect between conscious responses and subconscious reactions. Learn practical strategies to apply these concepts in your shop, from setting the right ambiance to creating unforgettable customer experiences.
                                                Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE Show Notes
                                                • Watch Full Video Episode
                                                • Introduction to Neuromarketing (00:00:01)
                                                • Consumer Biases and Truth (00:05:01)
                                                • Brain Activity and Marketing (00:06:00)
                                                • Brand Associations (00:09:03)
                                                • Impact of Visuals in Marketing (00:12:47)
                                                • Subtle Influences in Marketing (00:13:19)
                                                • Cheetos Commercial Case Study (00:14:23)
                                                • The Power of Rhymes (00:18:40)
                                                • Actions vs. Words (00:19:37)
                                                • Instincts and Environment (00:24:57)
                                                • Dopamine and Consumer Behavior (00:27:35)
                                                • Creating a Safe Environment (00:31:03)
                                                • First Impressions Matter (00:33:46)
                                                • Discussion on Shop Improvements (00:36:31)
                                                • Creating Emotional Attachments (00:39:19)
                                                • Storytelling in Marketing (00:41:49)
                                                • Customer Experience Anecdote (00:42:30)
                                                • Emotional Memory in Marketing (00:44:08)
                                                • Innovative Customer Engagement (00:45:52)
                                                • Importance of Community Engagement (00:47:37)
                                                • Neuromarketing Insights (00:48:39)
                                                • Closing Thoughts on Customer Care (00:50:13)

                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                                                             Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class
                                                Discover how neuroscience insights can enhance customer relationships, optimize revenues, and create lasting brand loyalty. Matt Fanslow and Dr. David Weiman explain how marketing stimuli affect the brain, revealing a disconnect between conscious responses and subconscious reactions. Learn practical strategies to apply these concepts in your shop, from setting the right ambiance to creating unforgettable customer experiences.
                                                Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes                                                 HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE Show Notes
                                                • Watch Full Video Episode
                                                • Introduction to Neuromarketing (00:00:01)
                                                • Consumer Biases and Truth (00:05:01)
                                                • Brain Activity and Marketing (00:06:00)
                                                • Brand Associations (00:09:03)
                                                • Impact of Visuals in Marketing (00:12:47)
                                                • Subtle Influences in Marketing (00:13:19)
                                                • Cheetos Commercial Case Study (00:14:23)
                                                • The Power of Rhymes (00:18:40)
                                                • Actions vs. Words (00:19:37)
                                                • Instincts and Environment (00:24:57)
                                                • Dopamine and Consumer Behavior (00:27:35)
                                                • Creating a Safe Environment (00:31:03)
                                                • First Impressions Matter (00:33:46)
                                                • Discussion on Shop Improvements (00:36:31)
                                                • Creating Emotional Attachments (00:39:19)
                                                • Storytelling in Marketing (00:41:49)
                                                • Customer Experience Anecdote (00:42:30)
                                                • Emotional Memory in Marketing (00:44:08)
                                                • Innovative Customer Engagement (00:45:52)
                                                • Importance of Community Engagement (00:47:37)
                                                • Neuromarketing Insights (00:48:39)
                                                • Closing Thoughts on Customer Care (00:50:13)

                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       ]]>675af5a1-0867-41e8-bca9-c2a3b987246cFri, 29 Nov 2024 14:00:00 -040051:29falsefull409409                                                Education and Training: Staying Ahead of the Curve [RR 1011]Education and Training: Staying Ahead of the Curve [RR 1011]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                                                Recorded live at AAPEX 2024, this episode dives into the evolving landscape of industry standards and the critical right to repair movement. Gain valuable insights into AAPEX's forward-thinking approach to education and technology, and discover how community and continuous learning are driving business success.
                                                Bill Hanvey, President and CEO of the Auto Care Association. Find Bill’s other episodes HERE.
                                                Dwayne Myers, Dynamic Automotive, 6 locations, Maryland. Dwayne’s previous episodes HERE.
                                                Show Notes
                                                • Watch Full Video Episode
                                                • Planning for Next Year (00:00:22)
                                                • Car Care Professional Network (00:01:49)
                                                • Upcoming AAPEX Dates (00:02:10)
                                                • Engaging Shop Owners (00:03:00)
                                                • Value of Education at AAPEX (00:03:44)
                                                • Hands-On Training Experience (00:04:09)
                                                • Importance of In-Person Events (00:05:10)
                                                • Industry Workforce Statistics (00:05:41)
                                                • Networking Value (00:06:47)
                                                • Being a Student of the Business (00:08:01)
                                                • Overview of AAPEX 2024 (00:09:47)
                                                • Emerging Technologies at AAPEX (00:10:33)
                                                • Student Competition at AAPEX (00:11:37)
                                                • Future of AAPEX (00:12:42)
                                                • The Setup of AAPEX (00:13:00)
                                                • Right to Repair Discussion (00:14:08)
                                                • The Art of Repair (00:17:31)
                                                • Language Shift in the Industry (00:17:52)
                                                • Redefining Workflow (00:18:11)
                                                • The Beauty of Collaboration (00:18:45)
                                                • Critical Communication in the Industry (00:19:32)
                                                • Collective Family Concept (00:19:50)
                                                • Manifesto to Declaration (00:20:04)

                                                Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX - Now more than ever. https://www.aapexshow.com/ NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                                                             Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                                                Recorded live at AAPEX 2024, this episode dives into the evolving landscape of industry standards and the critical right to repair movement. Gain valuable insights into AAPEX's forward-thinking approach to education and technology, and discover how community and continuous learning are driving business success.
                                                Bill Hanvey, President and CEO of the Auto Care Association. Find Bill’s other episodes                                                 HERE.
                                                Dwayne Myers, Dynamic Automotive, 6 locations, Maryland. Dwayne’s previous episodes HERE.
                                                Show Notes
                                                • Watch Full Video Episode
                                                • Planning for Next Year (00:00:22)
                                                • Car Care Professional Network (00:01:49)
                                                • Upcoming AAPEX Dates (00:02:10)
                                                • Engaging Shop Owners (00:03:00)
                                                • Value of Education at AAPEX (00:03:44)
                                                • Hands-On Training Experience (00:04:09)
                                                • Importance of In-Person Events (00:05:10)
                                                • Industry Workforce Statistics (00:05:41)
                                                • Networking Value (00:06:47)
                                                • Being a Student of the Business (00:08:01)
                                                • Overview of AAPEX 2024 (00:09:47)
                                                • Emerging Technologies at AAPEX (00:10:33)
                                                • Student Competition at AAPEX (00:11:37)
                                                • Future of AAPEX (00:12:42)
                                                • The Setup of AAPEX (00:13:00)
                                                • Right to Repair Discussion (00:14:08)
                                                • The Art of Repair (00:17:31)
                                                • Language Shift in the Industry (00:17:52)
                                                • Redefining Workflow (00:18:11)
                                                • The Beauty of Collaboration (00:18:45)
                                                • Critical Communication in the Industry (00:19:32)
                                                • Collective Family Concept (00:19:50)
                                                • Manifesto to Declaration (00:20:04)

                                                Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2025. Mark your calendar now … November 4th-6th, 2025. AAPEX - Now more than ever. https://www.aapexshow.com/ NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                 ]]>00bfad93-05ed-4a53-8b86-05a21eb0c93fFri, 29 Nov 2024 00:15:00 -040020:41falsefull10111011                                                The Basics of Accrual Accounting [E146] - Business By The NumbersThe Basics of Accrual Accounting [E146] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                                                In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the world of accrual accounting versus cash basis accounting. If you've ever wondered when to record sales, parts costs, or payroll, this episode breaks it all down with practical examples and actionable tips. Learn how aligning your financial processes with accrual-based methods can offer a more accurate picture of your business performance.

                                                • What is accrual accounting, and how does it differ from cash basis accounting?
                                                • The importance of recording sales on accrual to match your shop management software.
                                                • Why accruing parts costs ensures accuracy in financial statements.
                                                • How payroll and overhead accruals can smooth out monthly financial fluctuations.
                                                • Examples of when to prioritize accrual processes for material expenses.

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                Thanks to our partners, NAPA TRACS and Promotive

                                                In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the world of accrual accounting versus cash basis accounting. If you've ever wondered when to record sales, parts costs, or payroll, this episode breaks it all down with practical examples and actionable tips. Learn how aligning your financial processes with accrual-based methods can offer a more accurate picture of your business performance.

                                                • What is accrual accounting, and how does it differ from cash basis accounting?
                                                • The importance of recording sales on accrual to match your shop management software.
                                                • Why accruing parts costs ensures accuracy in financial statements.
                                                • How payroll and overhead accruals can smooth out monthly financial fluctuations.
                                                • Examples of when to prioritize accrual processes for material expenses.

                                                Did you know that NAPA TRACS has onsite training plus six days a week support?

                                                It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                                                Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                                                Thanks to our partner, Promotive

                                                It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                                                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                                                Visit us Online: www.paarmelis.com

                                                Email Hunt: podcast@paarmelis.com

                                                Download a Copy of My Books Here:


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                167526c5-f94b-4f90-8493-88b02fddd7caThu, 28 Nov 2024 00:15:00 -040030:32falsebonus                                                A Probing Question [E162] - Automotive Field TheoryA Probing Question [E162] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                                                Show Notes

                                                • Back Probing Overview (00:01:14)
                                                • Challenges with Back Probing (00:02:29)
                                                • Risks of Back Probing (00:03:48)
                                                • Wire Gauge and Back Probing Challenges (00:05:03)
                                                • Teeing Into Circuits (00:06:19)
                                                • Concerns with Unplugging Connectors (00:07:34)
                                                • Terminal Fretting Issues (00:09:45)
                                                • Piercing Wires Discussion (00:11:56)
                                                • Probing Tools for Piercing (00:13:12)
                                                • Proper Aftercare for Piercing (00:14:16)
                                                • Discussion of Probing Techniques (00:17:55)
                                                • Live Webinar Announcement (00:19:10)

                                                "Ask Us Anything!" with Matt Fanslow and Brin Kline

                                                📆 Save the Date: Thursday, December 19th, 2024

                                                🕒 Time: 8:00 PM EST

                                                Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                Thanks to our Partner, NAPA Autotech

                                                Show Notes

                                                • Back Probing Overview (00:01:14)
                                                • Challenges with Back Probing (00:02:29)
                                                • Risks of Back Probing (00:03:48)
                                                • Wire Gauge and Back Probing Challenges (00:05:03)
                                                • Teeing Into Circuits (00:06:19)
                                                • Concerns with Unplugging Connectors (00:07:34)
                                                • Terminal Fretting Issues (00:09:45)
                                                • Piercing Wires Discussion (00:11:56)
                                                • Probing Tools for Piercing (00:13:12)
                                                • Proper Aftercare for Piercing (00:14:16)
                                                • Discussion of Probing Techniques (00:17:55)
                                                • Live Webinar Announcement (00:19:10)

                                                "Ask Us Anything!" with Matt Fanslow and Brin Kline

                                                📆 Save the Date: Thursday, December 19th, 2024

                                                🕒 Time: 8:00 PM EST

                                                Register Here: https://streamyard.com/watch/M3JjMR53s5Ct

                                                Thanks to our Partner, NAPA Autotech

                                                NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                                                ]]>                                                5c87c392-e434-4e16-94d3-6f2bd1c5e678Wed, 27 Nov 2024 00:15:00 -040020:18falsebonus                                                The Great SMP Website Debacle [E128] - The Auto Repair Marketing PodcastThe Great SMP Website Debacle [E128] - The Auto Repair Marketing PodcastIn this episode, Brian Walker is joined by guest Hallie Wasinger to provide a behind-the-scenes look at how they tackled a major business challenge head-on. After two months of thinking everything was running smoothly, the team uncovered that website projects were falling behind and client communication had slipped. This significant issue required immediate action.

                                                Hallie shares how she stepped in to take ownership, assessed each project, and led the team in establishing new, realistic launch dates. Together, Brian and Hallie discuss the importance of extreme ownership, providing structure, and delivering clear direction to get the team back on track. They also emphasize the value of staying calm when challenges arise, and the critical lesson that clients don’t expect perfection—they just want things made right.

                                                If you’re navigating your own business challenges, this episode is packed with valuable insights and practical advice on leadership, integrity, and making tough decisions.

                                                Tune in now to discover how to keep your business on course, even when it feels like everything is going wrong.

                                                Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                                RepairPal.com/shops.

                                                Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                                How To Get In Touch With the Guest

                                                Hallie Wasinger:  https://www.linkedin.com/in/hallie-wasinger-411706161/ 

                                                Show Notes with Time Stamps

                                                • Introduction to the Episode (00:00:10)  Brian introduces the podcast and guest Hallie Wasinger, setting the stage for the discussion.
                                                • The Great Website Debacle (00:01:30)  Brian introduces the topic of the "great shop marketing pros website debacle" and thanks sponsors.
                                                • Agency Environment Challenges (00:04:39)  Hallie describes the intense pace of working in an agency, likening it to "drinking out of a firehose."
                                                • Hiring Challenges (00:05:20)  Brian discusses the difficulties in hiring a suitable web project manager for their fast-paced agency.
                                                • Trusting Your Instincts (00:05:56)  Brian emphasizes the importance of trusting your instincts when sensing something is wrong in a project.
                                                • Communication Breakdowns (00:07:04)  Hallie notes that the team started feeling something was off, leading to a breakdown in communication.
                                                • Reality Check on Project Status (00:08:49)  Brian reveals the shocking reality of multiple projects being behind schedule and lacking communication.
                                                • Lessons on Accountability (00:09:45)  Brian discusses the need to dig deeper when issues arise and not just take someone's word for it.
                                                • Transition of Responsibilities (00:10:42)  Hallie expresses her eagerness to take over the web team after the previous manager's departure.
                                                • Implementing Systems and Processes (00:11:28)  Hallie highlights her focus on creating systems to improve the web team's efficiency.
                                                • Taking Ownership of Projects (00:13:14)  Hallie shares her approach of taking extreme ownership and communicating directly with clients about project statuses.
                                                • Setting Expectations (00:14:34)  Discusses the importance of clear communication with clients regarding their website project timelines.
                                                • Team Structure and Trust (00:15:30)  Hallie emphasizes the need for structure and realistic timelines to gain team trust and improve workflow.
                                                • Leadership Style Reflection (00:17:42)  Brian shares his leadership approach, focusing on empowering team members without micromanaging.
                                                • Addressing Sacred Cows (00:19:17)  Discussion on the pitfalls of sticking to outdated processes and the necessity of flexibility in business.
                                                • Identifying Challenges (00:20:46)  Hallie reveals ongoing issues she discovered after taking over the web team, highlighting the need for transparency.
                                                • Client Communication (00:23:33)  Brian and Hallie discuss the importance of communicating issues and realistic expectations to clients effectively.
                                                • Team Collaboration for Success (00:26:24)  The team collaborates to meet new launch dates, demonstrating collective buy-in and commitment to improvement.
                                                • Integrating Outside Help (00:27:13)  Hallie explains how they ensured outside help adhered to their established processes and standards.
                                                • Building Future Relationships (00:28:28)  Discussion on the potential for hiring effective outside developers as part of the internal team in the future.
                                                • Consulting Your Network (00:28:49)  The importance of seeking advice from peers or coaches during business challenges.
                                                • Recognizing Reality (00:29:30)  Understanding that situations are often not as dire as they initially seem.
                                                • Integrity as a Core Value (00:30:23)  Emphasizing the necessity of integrity in resolving client issues.
                                                • Difficult Client Conversations (00:31:02)  Sharing experiences of tough conversations with clients and the importance of transparency.
                                                • Reputation Management (00:32:13)  Discussing how challenges can impact reputation and the importance of honest communication.
                                                • Trust Through Transparency (00:33:18)  Building trust with clients by showing both positive and negative reviews.
                                                • Making It Right (00:35:09)  The significance of ensuring clients feel satisfied after resolving issues.
                                                • Humanizing Client Relations (00:36:09)  Meeting clients in person can strengthen relationships and ease past tensions.
                                                • Listening to Your Team (00:37:01)  Encouraging open communication within the team to address concerns effectively.
                                                • Trusting Leadership (00:37:50)  The importance of team trust in leadership decisions and actions during challenges.

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com 

                                                ]]>                                                In this episode, Brian Walker is joined by guest Hallie Wasinger to provide a behind-the-scenes look at how they tackled a major business challenge head-on. After two months of thinking everything was running smoothly, the team uncovered that website projects were falling behind and client communication had slipped. This significant issue required immediate action.

                                                Hallie shares how she stepped in to take ownership, assessed each project, and led the team in establishing new, realistic launch dates. Together, Brian and Hallie discuss the importance of extreme ownership, providing structure, and delivering clear direction to get the team back on track. They also emphasize the value of staying calm when challenges arise, and the critical lesson that clients don’t expect perfection—they just want things made right.

                                                If you’re navigating your own business challenges, this episode is packed with valuable insights and practical advice on leadership, integrity, and making tough decisions.

                                                Tune in now to discover how to keep your business on course, even when it feels like everything is going wrong.

                                                Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                                                RepairPal.com/shops.

                                                Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                                                How To Get In Touch With the Guest

                                                Hallie Wasinger:  https://www.linkedin.com/in/hallie-wasinger-411706161/ 

                                                Show Notes with Time Stamps

                                                • Introduction to the Episode (00:00:10)  Brian introduces the podcast and guest Hallie Wasinger, setting the stage for the discussion.
                                                • The Great Website Debacle (00:01:30)  Brian introduces the topic of the "great shop marketing pros website debacle" and thanks sponsors.
                                                • Agency Environment Challenges (00:04:39)  Hallie describes the intense pace of working in an agency, likening it to "drinking out of a firehose."
                                                • Hiring Challenges (00:05:20)  Brian discusses the difficulties in hiring a suitable web project manager for their fast-paced agency.
                                                • Trusting Your Instincts (00:05:56)  Brian emphasizes the importance of trusting your instincts when sensing something is wrong in a project.
                                                • Communication Breakdowns (00:07:04)  Hallie notes that the team started feeling something was off, leading to a breakdown in communication.
                                                • Reality Check on Project Status (00:08:49)  Brian reveals the shocking reality of multiple projects being behind schedule and lacking communication.
                                                • Lessons on Accountability (00:09:45)  Brian discusses the need to dig deeper when issues arise and not just take someone's word for it.
                                                • Transition of Responsibilities (00:10:42)  Hallie expresses her eagerness to take over the web team after the previous manager's departure.
                                                • Implementing Systems and Processes (00:11:28)  Hallie highlights her focus on creating systems to improve the web team's efficiency.
                                                • Taking Ownership of Projects (00:13:14)  Hallie shares her approach of taking extreme ownership and communicating directly with clients about project statuses.
                                                • Setting Expectations (00:14:34)  Discusses the importance of clear communication with clients regarding their website project timelines.
                                                • Team Structure and Trust (00:15:30)  Hallie emphasizes the need for structure and realistic timelines to gain team trust and improve workflow.
                                                • Leadership Style Reflection (00:17:42)  Brian shares his leadership approach, focusing on empowering team members without micromanaging.
                                                • Addressing Sacred Cows (00:19:17)  Discussion on the pitfalls of sticking to outdated processes and the necessity of flexibility in business.
                                                • Identifying Challenges (00:20:46)  Hallie reveals ongoing issues she discovered after taking over the web team, highlighting the need for transparency.
                                                • Client Communication (00:23:33)  Brian and Hallie discuss the importance of communicating issues and realistic expectations to clients effectively.
                                                • Team Collaboration for Success (00:26:24)  The team collaborates to meet new launch dates, demonstrating collective buy-in and commitment to improvement.
                                                • Integrating Outside Help (00:27:13)  Hallie explains how they ensured outside help adhered to their established processes and standards.
                                                • Building Future Relationships (00:28:28)  Discussion on the potential for hiring effective outside developers as part of the internal team in the future.
                                                • Consulting Your Network (00:28:49)  The importance of seeking advice from peers or coaches during business challenges.
                                                • Recognizing Reality (00:29:30)  Understanding that situations are often not as dire as they initially seem.
                                                • Integrity as a Core Value (00:30:23)  Emphasizing the necessity of integrity in resolving client issues.
                                                • Difficult Client Conversations (00:31:02)  Sharing experiences of tough conversations with clients and the importance of transparency.
                                                • Reputation Management (00:32:13)  Discussing how challenges can impact reputation and the importance of honest communication.
                                                • Trust Through Transparency (00:33:18)  Building trust with clients by showing both positive and negative reviews.
                                                • Making It Right (00:35:09)  The significance of ensuring clients feel satisfied after resolving issues.
                                                • Humanizing Client Relations (00:36:09)  Meeting clients in person can strengthen relationships and ease past tensions.
                                                • Listening to Your Team (00:37:01)  Encouraging open communication within the team to address concerns effectively.
                                                • Trusting Leadership (00:37:50)  The importance of team trust in leadership decisions and actions during challenges.

                                                How To Get In Touch

                                                Group - Auto Repair Marketing Mastermind

                                                Website - shopmarketingpros.com 

                                                Facebook - facebook.com/shopmarketingpros 

                                                Get the Book - shopmarketingpros.com/book

                                                Instagram - @shopmarketingpros 

                                                Questions/Ideas - podcast@shopmarketingpros.com 

                                                ]]>                                                80ebc2ea-b6bc-4a15-b8f2-3104023685abWed, 27 Nov 2024 00:15:00 -040038:57falsebonus                                                Modern Customer Engagement In Auto Service [RR 1010]Modern Customer Engagement In Auto Service [RR 1010]Thanks to our Partner, NAPA Auto Care Join the dynamic duo Uwe Kleinschmidt and Krista Eriksson of AutotechIQ! Uncover how data-driven processes are revolutionizing the automotive industry, explore the shifting landscape of customer behavior, and learn why transparency and education are essential for increasing approvals. Gain actionable insights into key aftermarket strategies, including maximizing the impact of digital vehicle inspections and employing innovative sales techniques. Uwe Kleinschmidt, CEO, AutotechIQ Krista Erickson, VP of Client Services and Marketing, AutotechIQ Show Notes
                                                • Watch Full Video Episode
                                                • Shifting Customer Expectations (00:01:19)
                                                • Measuring Customer Engagement (00:02:12)
                                                • Case Study on Service Advisors (00:03:27)
                                                • The Role of Visual Aids (00:10:11)
                                                • Empowerment Through Information (00:11:34)
                                                • Building Trust with Customers (00:15:39)
                                                • Standardizing Job Names (00:16:01)
                                                • Declined Jobs Analysis (00:17:04)
                                                • Actionable Transparency (00:18:21)
                                                • Creating Urgency in Customer Interactions (00:21:51)
                                                • Marketing Strategies for Service Offers (00:22:23)
                                                • Follow-Up on Declined Services (00:23:07)
                                                • Effectiveness of Visual Aids (00:23:29)
                                                • The Brittany Process (00:25:31)
                                                • Customer Education Through Layman's Terms (00:26:49)
                                                • Work-Life Balance Challenges (00:29:35)
                                                • Rebranding Technicians (00:31:35)
                                                • Effective Communication in Service Advising (00:32:30)
                                                • Growing the Certified Shop Network (00:34:00)
                                                • AutoTechIQ DNA Concept (00:35:52)
                                                • Importance of Preventative Maintenance (00:36:54)
                                                • Technology's Role in Customer Engagement (00:37:39)
                                                • Redefining Service Advisor Roles (00:39:13)
                                                • Benefits of Specialized Roles in Shops (00:40:11)
                                                • Introduction to New Generations of Listeners (00:41:35)

                                                Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                                Thanks to our Partner, NAPA Auto Care Join the dynamic duo Uwe Kleinschmidt and Krista Eriksson of AutotechIQ! Uncover how data-driven processes are revolutionizing the automotive industry, explore the shifting landscape of customer behavior, and learn why transparency and education are essential for increasing approvals. Gain actionable insights into key aftermarket strategies, including maximizing the impact of digital vehicle inspections and employing innovative sales techniques. Uwe Kleinschmidt, CEO, AutotechIQ Krista Erickson, VP of Client Services and Marketing, AutotechIQ Show Notes
                                                • Watch Full Video Episode
                                                • Shifting Customer Expectations (00:01:19)
                                                • Measuring Customer Engagement (00:02:12)
                                                • Case Study on Service Advisors (00:03:27)
                                                • The Role of Visual Aids (00:10:11)
                                                • Empowerment Through Information (00:11:34)
                                                • Building Trust with Customers (00:15:39)
                                                • Standardizing Job Names (00:16:01)
                                                • Declined Jobs Analysis (00:17:04)
                                                • Actionable Transparency (00:18:21)
                                                • Creating Urgency in Customer Interactions (00:21:51)
                                                • Marketing Strategies for Service Offers (00:22:23)
                                                • Follow-Up on Declined Services (00:23:07)
                                                • Effectiveness of Visual Aids (00:23:29)
                                                • The Brittany Process (00:25:31)
                                                • Customer Education Through Layman's Terms (00:26:49)
                                                • Work-Life Balance Challenges (00:29:35)
                                                • Rebranding Technicians (00:31:35)
                                                • Effective Communication in Service Advising (00:32:30)
                                                • Growing the Certified Shop Network (00:34:00)
                                                • AutoTechIQ DNA Concept (00:35:52)
                                                • Importance of Preventative Maintenance (00:36:54)
                                                • Technology's Role in Customer Engagement (00:37:39)
                                                • Redefining Service Advisor Roles (00:39:13)
                                                • Benefits of Specialized Roles in Shops (00:40:11)
                                                • Introduction to New Generations of Listeners (00:41:35)

                                                Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                                                7fe93863-5e6a-48d9-89cf-036a8f92ede2Tue, 26 Nov 2024 00:15:00 -040042:07falsefull10101010                                                Are You Your Own Biggest Obstacle to Succeeding in the Auto Repair Business? [E192] - Chris Cotton Weekly BlitzAre You Your Own Biggest Obstacle to Succeeding in the Auto Repair Business? [E192] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delivers an inspiring message aimed at empowering auto repair shop owners to break through self-imposed barriers and unlock their full potential as effective business leaders. Throughout the discussion, he emphasizes the critical importance of cultivating a positive mindset, maintaining accountability, and taking bold, decisive actions to achieve one's dreams within the auto repair industry. Chris underscores the notion that the most significant obstacles shop owners face are often internal rather than external, suggesting that self-doubt and fear can hinder progress more than any market condition or competition.


                                                To combat these internal challenges, Chris advocates for the transformative power of coaching, which can provide fresh perspectives and a structured framework for accountability. He believes that having a coach can help shop owners see their businesses from a new angle, identify areas for improvement, and stay committed to their goals. This external support can be crucial in helping them navigate the complexities of running a successful auto repair shop.


                                                The episode is sponsored by Shop Marketing Pros, highlighting the essential role that tailored marketing strategies play in supporting the growth and success of auto repair shops. By leveraging targeted marketing efforts, shop owners can effectively reach their desired audience, enhance their brand visibility, and ultimately drive more business. The sponsorship underscores the synergy between effective coaching and strategic marketing, both of which are vital components in the journey toward achieving sustained success in the auto repair industry.

                                                Introduction to the Episode (00:00:20)

                                                • Coach Chris Cotton introduces the episode and its focus on empowering auto repair shop owners.

                                                Sponsorship Acknowledgment (00:01:21)

                                                • Chris thanks Shop Marketing Pros for their support and highlights their unique marketing strategies.

                                                Unlocking Your Potential (00:02:24)

                                                • Discussion on the importance of getting out of your own way to unlock personal and business potential.

                                                Identifying Internal Barriers (00:03:30)

                                                • Chris emphasizes that the biggest obstacles are often self-imposed rather than external challenges.

                                                Dream Big and Act Boldly (00:04:33)

                                                • Encourages listeners to let their dreams lead instead of being hindered by fear and doubt.

                                                The Role of Coaching (00:05:50)

                                                • Explains how coaching provides perspectives and accountability to help overcome self-imposed barriers.

                                                Mindset Reset (00:06:52)

                                                • Coaches help identify and reframe self-limiting beliefs to approach problems with confidence.

                                                Defining Success (00:07:59)

                                                • Coaches assist in clarifying what success looks like beyond just financial metrics.

                                                Actionable Strategies (00:08:59)

                                                • Discusses the importance of breaking down big goals into manageable steps for clarity.

                                                Accountability in Coaching (00:09:59)

                                                • Stresses the need for accountability to prevent falling back into old habits.

                                                Visualizing Your Dream Shop (00:10:13)

                                                • Encourages listeners to vividly imagine their dream shop and life to create a plan.

                                                Taking Bold Action (00:10:13)

                                                • Calls for committing to one bold step today to move closer to the envisioned goals.

                                                Finding Support (00:10:13)

                                                • Highlights the importance of surrounding oneself with supportive peers, coaches, or mentors.

                                                Conclusion and Motivation (00:11:13)

                                                • Chris motivates listeners to recognize their potential and take action towards their dreams.


                                                Connect with Chris:

                                                chris@autofixsos.com

                                                Phone: 940.400.1008

                                                www.autoshopcoaching.com

                                                Facebook: https://www.facebook.com/

                                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                ]]>                                                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                                                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                                                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                                                If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                                                In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delivers an inspiring message aimed at empowering auto repair shop owners to break through self-imposed barriers and unlock their full potential as effective business leaders. Throughout the discussion, he emphasizes the critical importance of cultivating a positive mindset, maintaining accountability, and taking bold, decisive actions to achieve one's dreams within the auto repair industry. Chris underscores the notion that the most significant obstacles shop owners face are often internal rather than external, suggesting that self-doubt and fear can hinder progress more than any market condition or competition.


                                                To combat these internal challenges, Chris advocates for the transformative power of coaching, which can provide fresh perspectives and a structured framework for accountability. He believes that having a coach can help shop owners see their businesses from a new angle, identify areas for improvement, and stay committed to their goals. This external support can be crucial in helping them navigate the complexities of running a successful auto repair shop.


                                                The episode is sponsored by Shop Marketing Pros, highlighting the essential role that tailored marketing strategies play in supporting the growth and success of auto repair shops. By leveraging targeted marketing efforts, shop owners can effectively reach their desired audience, enhance their brand visibility, and ultimately drive more business. The sponsorship underscores the synergy between effective coaching and strategic marketing, both of which are vital components in the journey toward achieving sustained success in the auto repair industry.

                                                Introduction to the Episode (00:00:20)

                                                • Coach Chris Cotton introduces the episode and its focus on empowering auto repair shop owners.

                                                Sponsorship Acknowledgment (00:01:21)

                                                • Chris thanks Shop Marketing Pros for their support and highlights their unique marketing strategies.

                                                Unlocking Your Potential (00:02:24)

                                                • Discussion on the importance of getting out of your own way to unlock personal and business potential.

                                                Identifying Internal Barriers (00:03:30)

                                                • Chris emphasizes that the biggest obstacles are often self-imposed rather than external challenges.

                                                Dream Big and Act Boldly (00:04:33)

                                                • Encourages listeners to let their dreams lead instead of being hindered by fear and doubt.

                                                The Role of Coaching (00:05:50)

                                                • Explains how coaching provides perspectives and accountability to help overcome self-imposed barriers.

                                                Mindset Reset (00:06:52)

                                                • Coaches help identify and reframe self-limiting beliefs to approach problems with confidence.

                                                Defining Success (00:07:59)

                                                • Coaches assist in clarifying what success looks like beyond just financial metrics.

                                                Actionable Strategies (00:08:59)

                                                • Discusses the importance of breaking down big goals into manageable steps for clarity.

                                                Accountability in Coaching (00:09:59)

                                                • Stresses the need for accountability to prevent falling back into old habits.

                                                Visualizing Your Dream Shop (00:10:13)

                                                • Encourages listeners to vividly imagine their dream shop and life to create a plan.

                                                Taking Bold Action (00:10:13)

                                                • Calls for committing to one bold step today to move closer to the envisioned goals.

                                                Finding Support (00:10:13)

                                                • Highlights the importance of surrounding oneself with supportive peers, coaches, or mentors.

                                                Conclusion and Motivation (00:11:13)

                                                • Chris motivates listeners to recognize their potential and take action towards their dreams.


                                                Connect with Chris:

                                                chris@autofixsos.com

                                                Phone: 940.400.1008

                                                www.autoshopcoaching.com

                                                Facebook: https://www.facebook.com/

                                                AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                                                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                                                ]]>                                                50e5fbf1-4651-4e25-b13a-dd444e31395dMon, 25 Nov 2024 00:15:00 -040010:54falsebonus                                                The Stories That Shape Us: With Kent Bullard [E018] - Speak Up! Effective CommunicationThe Stories That Shape Us: With Kent Bullard [E018] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound

                                                In this episode of Speak Up - our host Craig O’Neill welcomes his friend and Instructor Kent Bullard from the Institute to discuss the impact of stories and speaking.  This will be one of many conversations with Kent because, as you will see, these two have a characteristically great time discussing their journeys and share in plenty of hearty laughter. This episode is recommended to be listened to in a hot tub with a green smoothie… this will make more sense as you listen. 

                                                This discussion with Kent was framed around both his roles not just as an instructor, but also an attendee, and even a curator of speaking events.  Speak Up listeners will enjoy hearing Kent describe the challenge of curating speakers and how the best topics to bring in isn’t always the one people know to ask for.

                                                Craig also takes time in this conversation to describe the lasting impact from professional speakers who were at the Institutes inaugural summit in 2023.  In particular how the keynote speaker at that summit made a reading recommendation that is STILL having a transformative impact on his own life. 

                                                This episode among all the topics covered is a jovial good time, we know it will encourage you to plan on attending the next summit coming up very soon in February 2025!  

                                                Join Kent, Craig, and the really, all the sponsors of Speak Up at the Summit 2025! https://www.wearetheinstitute.com/summit/


                                                Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound:

                                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>                                                Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound

                                                In this episode of Speak Up - our host Craig O’Neill welcomes his friend and Instructor Kent Bullard from the Institute to discuss the impact of stories and speaking.  This will be one of many conversations with Kent because, as you will see, these two have a characteristically great time discussing their journeys and share in plenty of hearty laughter. This episode is recommended to be listened to in a hot tub with a green smoothie… this will make more sense as you listen. 

                                                This discussion with Kent was framed around both his roles not just as an instructor, but also an attendee, and even a curator of speaking events.  Speak Up listeners will enjoy hearing Kent describe the challenge of curating speakers and how the best topics to bring in isn’t always the one people know to ask for.

                                                Craig also takes time in this conversation to describe the lasting impact from professional speakers who were at the Institutes inaugural summit in 2023.  In particular how the keynote speaker at that summit made a reading recommendation that is STILL having a transformative impact on his own life. 

                                                This episode among all the topics covered is a jovial good time, we know it will encourage you to plan on attending the next summit coming up very soon in February 2025!  

                                                Join Kent, Craig, and the really, all the sponsors of Speak Up at the Summit 2025! https://www.wearetheinstitute.com/summit/


                                                Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-Bound:

                                                The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                                                AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                                                AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                                                Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                                                In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                                                Contact Information


                                                The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                                                Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                                                Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                                                Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                                                The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                                                The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                                                ]]>                                                8f853228-c1e5-4fa2-9ace-1267a551a532Mon, 25 Nov 2024 00:15:00 -040042:20falsebonus                                                The Real Horsepower Behind Automotive Influencers [THA 408]The Real Horsepower Behind Automotive Influencers [THA 408]Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class
                                                Who are the innovative influencers of the automotive industry—the unsung heroes behind the tools and technology Technicians/Technology Specialists rely on every day? "Most of the industry doesn't realize that a large portion of technology used every single day came from a very small group of people that nobody knows." "They're not the ones you see online. They're not the ones that have Instagram or TikTok or anything like that. They'd rather figure the car out or how something works." Isaac Rodell, Auto Rescue Tools and Computers
                                                Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE. Show Notes
                                                • Watch Full Video Episode
                                                • Advanced Fundamentals of Krispy Kreme Waffles with Isaac Rodell Video: https://youtu.be/7v1PwWYHPFA?si=cA-Ldx794hfOALLz
                                                • Industry Connectivity (00:02:21)
                                                • Client Communication During Events (00:03:51)
                                                • Impact of Competition (00:04:31)
                                                • Industry Support After Disasters (00:05:56)
                                                • Community Response to Hurricane Damage (00:08:12)
                                                • Teaching Experiences at the Conference (00:09:50)
                                                • Influencer Dynamics at Conferences (00:12:05)
                                                • Influence Beyond Fame (00:15:01)
                                                • Tools Shaping the Industry (00:15:51)
                                                • Development of New Tools (00:19:09)
                                                • Krispy Kreme Waffle Donuts (00:24:38)
                                                • Cooking with Waffle Irons (00:31:08)
                                                • Networking Importance (00:38:29)
                                                • Staying Current in the Industry (00:43:37)
                                                • Mobile Business Insights (00:44:12)
                                                • Diagnosing a New Vehicle Issue (00:45:02)
                                                • Access to Star Cases (00:46:54)
                                                • Importance of Continuous Learning (00:49:26)
                                                • Training Engagement Recommendations (00:50:32)
                                                • Challenges in Attending Training (00:52:14)
                                                • Understanding New Technologies (00:54:11)
                                                • Curiosity and Commitment to Learning (00:56:49)
                                                • After-Hours Learning (01:00:07)
                                                • Legacy and Mentorship (01:00:26)
                                                • Focus and Technology (01:05:08)
                                                • Honor and Code in Professionalism (01:07:15)

                                                Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/      
                                                Who are the innovative influencers of the automotive industry—the unsung heroes behind the tools and technology Technicians/Technology Specialists rely on every day? "Most of the industry doesn't realize that a large portion of technology used every single day came from a very small group of people that nobody knows." "They're not the ones you see online. They're not the ones that have Instagram or TikTok or anything like that. They'd rather figure the car out or how something works." Isaac Rodell, Auto Rescue Tools and Computers
                            Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Advanced Fundamentals of Krispy Kreme Waffles with Isaac Rodell Video: https://youtu.be/7v1PwWYHPFA?si=cA-Ldx794hfOALLz
                            • Industry Connectivity (00:02:21)
                            • Client Communication During Events (00:03:51)
                            • Impact of Competition (00:04:31)
                            • Industry Support After Disasters (00:05:56)
                            • Community Response to Hurricane Damage (00:08:12)
                            • Teaching Experiences at the Conference (00:09:50)
                            • Influencer Dynamics at Conferences (00:12:05)
                            • Influence Beyond Fame (00:15:01)
                            • Tools Shaping the Industry (00:15:51)
                            • Development of New Tools (00:19:09)
                            • Krispy Kreme Waffle Donuts (00:24:38)
                            • Cooking with Waffle Irons (00:31:08)
                            • Networking Importance (00:38:29)
                            • Staying Current in the Industry (00:43:37)
                            • Mobile Business Insights (00:44:12)
                            • Diagnosing a New Vehicle Issue (00:45:02)
                            • Access to Star Cases (00:46:54)
                            • Importance of Continuous Learning (00:49:26)
                            • Training Engagement Recommendations (00:50:32)
                            • Challenges in Attending Training (00:52:14)
                            • Understanding New Technologies (00:54:11)
                            • Curiosity and Commitment to Learning (00:56:49)
                            • After-Hours Learning (01:00:07)
                            • Legacy and Mentorship (01:00:26)
                            • Focus and Technology (01:05:08)
                            • Honor and Code in Professionalism (01:07:15)

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       ]]>dc9646ef-2b71-4991-8895-9b70a8faf9eeFri, 22 Nov 2024 14:00:00 -040001:09:06falsefull408408Embracing Modern Equipment and Education [RR 1009]Embracing Modern Equipment and Education [RR 1009]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                            Stay ahead in the aftermarket industry by combining cutting-edge equipment with continuous education. Austin Rexinger, business consultant at Hunter Engineering, highlights the value of upgrading shop equipment and embracing modern technology. Learn how advanced tools like tire changers and alignment machines can boost efficiency, enhance service quality, and keep your shop competitive. Austin Rexinger, Business Consultant, Hunter Engineering
                            Show Notes
                            • Watch Full Video Episode
                            • Equipment Upgrade Discussion (00:02:02)
                            • Austin's Racing Background (00:02:33)
                            • Evaluating Equipment Upgrades (00:03:58)
                            • Reasons for Upgrading Equipment (00:07:01)
                            • Road Force Balancers in Schools (00:09:05)
                            • Importance of Continuing Education (00:10:34)
                            • Learning About New Equipment (00:11:13)
                            • Online Information for Equipment Purchases (00:13:38)
                            • Risks of Buying Equipment Online (00:15:29)
                            • Wheel Alignment and Tire Business (00:19:18)
                            • ADAS Concerns in Alignments (00:20:33)
                            • Combining Alignment with ADAS Reset (00:22:46)
                            • Journalism Experience (00:25:20)
                            • Career Path to Hunter Engineering (00:25:58)
                            • Consultative Sales Approach (00:27:37)
                            • Challenges and Rewards of Consulting (00:28:13)

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                 ]]>                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                            Stay ahead in the aftermarket industry by combining cutting-edge equipment with continuous education. Austin Rexinger, business consultant at Hunter Engineering, highlights the value of upgrading shop equipment and embracing modern technology. Learn how advanced tools like tire changers and alignment machines can boost efficiency, enhance service quality, and keep your shop competitive. Austin Rexinger, Business Consultant, Hunter Engineering
                            Show Notes
                            • Watch Full Video Episode
                            • Equipment Upgrade Discussion (00:02:02)
                            • Austin's Racing Background (00:02:33)
                            • Evaluating Equipment Upgrades (00:03:58)
                            • Reasons for Upgrading Equipment (00:07:01)
                            • Road Force Balancers in Schools (00:09:05)
                            • Importance of Continuing Education (00:10:34)
                            • Learning About New Equipment (00:11:13)
                            • Online Information for Equipment Purchases (00:13:38)
                            • Risks of Buying Equipment Online (00:15:29)
                            • Wheel Alignment and Tire Business (00:19:18)
                            • ADAS Concerns in Alignments (00:20:33)
                            • Combining Alignment with ADAS Reset (00:22:46)
                            • Journalism Experience (00:25:20)
                            • Career Path to Hunter Engineering (00:25:58)
                            • Consultative Sales Approach (00:27:37)
                            • Challenges and Rewards of Consulting (00:28:13)

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                 ]]>                            300b52ef-aadb-44a4-9f13-c46aa64d08d3Fri, 22 Nov 2024 00:15:00 -040030:46falsefull10091009                            How Much Can I Put in My Retirement? How Much Should I? [E145] - Business By The NumbersHow Much Can I Put in My Retirement? How Much Should I? [E145] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive.

                            End-of-year tax planning is in full swing, and retirement accounts are a key piece of the puzzle. In this episode of Business by the Numbers, Hunt Demarest breaks down IRAs, Simple IRAs, and 401(k)s to help you understand how to maximize savings and minimize taxes. Get actionable tips and insights to make the most of your retirement planning before the year ends.

                            -The differences between Traditional IRAs, Roth IRAs, Simple IRAs, and 401(k)s.

                            -Tax-saving benefits of contributing to retirement accounts before the end of the year.

                            Insights into contribution limits for 2024 and strategies for funding accounts.

                            -Key considerations for business owners when choosing between retirement plans.

                            -Why starting small and consistent contributions outweigh one-time large deposits.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Thanks to our partners, NAPA TRACS and Promotive.

                            End-of-year tax planning is in full swing, and retirement accounts are a key piece of the puzzle. In this episode of Business by the Numbers, Hunt Demarest breaks down IRAs, Simple IRAs, and 401(k)s to help you understand how to maximize savings and minimize taxes. Get actionable tips and insights to make the most of your retirement planning before the year ends.

                            -The differences between Traditional IRAs, Roth IRAs, Simple IRAs, and 401(k)s.

                            -Tax-saving benefits of contributing to retirement accounts before the end of the year.

                            Insights into contribution limits for 2024 and strategies for funding accounts.

                            -Key considerations for business owners when choosing between retirement plans.

                            -Why starting small and consistent contributions outweigh one-time large deposits.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            c3a228bc-48a1-4102-9b51-6a3daf8762b6Thu, 21 Nov 2024 00:15:00 -040024:51falsebonus                            Branding... like Yellowstone [E161] - Automotive Field TheoryBranding... like Yellowstone [E161] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                            Matt Fanslow explores the themes of branding and employee culture, inspired by the TV show "Yellowstone." Matt emphasizes the importance of a culture where team members support each other, continuous skill improvement through training and the significance of mentorship.

                            Show Notes

                            • Discussion on "Yellowstone" (00:01:11)
                            • Branding in the Context of the Show (00:03:43)
                            • Employee Branding and Culture (00:05:15)
                            • Uniforms as Symbols of Value (00:06:34)
                            • Importance of Team Support (00:07:55)
                            • Continuous Improvement in the Workplace (00:10:35)
                            • Character Growth and Skill Development (00:12:52)
                            • Setting Expectations for Employees (00:14:13)
                            • Valuing Employee Contributions (00:16:55)

                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Thanks to our Partner, NAPA Autotech

                            Matt Fanslow explores the themes of branding and employee culture, inspired by the TV show "Yellowstone." Matt emphasizes the importance of a culture where team members support each other, continuous skill improvement through training and the significance of mentorship.

                            Show Notes

                            • Discussion on "Yellowstone" (00:01:11)
                            • Branding in the Context of the Show (00:03:43)
                            • Employee Branding and Culture (00:05:15)
                            • Uniforms as Symbols of Value (00:06:34)
                            • Importance of Team Support (00:07:55)
                            • Continuous Improvement in the Workplace (00:10:35)
                            • Character Growth and Skill Development (00:12:52)
                            • Setting Expectations for Employees (00:14:13)
                            • Valuing Employee Contributions (00:16:55)

                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            d6bd6e5f-e151-4193-97ac-b7e44036c885Wed, 20 Nov 2024 00:15:00 -040019:46falsebonus                            When Do You Take Time to Think? [E127] - The Auto Repair Marketing PodcastWhen Do You Take Time to Think? [E127] - The Auto Repair Marketing PodcastLooking to unlock the true potential of your business? Discover how taking time to think can reveal new opportunities, boost creativity, and tackle challenges head-on. Learn how clarity breaks can help you refine your vision, focus on what truly matters, and transform your marketing strategy for better results.

                            Get practical tips on clearing distractions, setting the right direction, and making the most of your time away from the daily grind. Ready to take your business to the next level? 

                            Tune in now and see how a little time to think can make all the difference!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            https://shopmarketingpros.com/125 

                            https://www.eosworldwide.com/blog/101893-eos-take-clarity-break - EOS Clarity Break

                            Clarity Break Starter Questions

                            Sometimes it is highly effective to have no plan, no questions while sometimes you need some starter questions to get your mind rolling (example questions below)

                            • What would I do if I wasn’t afraid?
                            • Today, I am dreaming about….
                            • What’s draining my energy right now?
                            • Who do you admire and why? What are they doing that you can do also?
                            • How do you practice caring for yourself? 
                            • What are you most proud of?
                            • What can you de-clutter physically or emotionally today/this weekend?
                            • What are your self-affirmations? Make a list of statements to remind yourself who you are, what your talents/skills are, and what you believe about yourself.

                            Show Notes with Timestamps

                            • Introduction to the Podcast (00:00:01)  The host introduces the Auto Repair Marketing Podcast and acknowledges the network.
                            • Importance of Mental Clarity (00:00:10)  Brian Walker discusses the significance of mental clarity for business leadership and the distractions we face daily.
                            • The Concept of Clarity Breaks (00:01:27)  Walker explains clarity breaks as a tool for clearing the mind and enhancing creative thinking.
                            • Personal Experience with Clarity Breaks (00:02:35)  Brian shares his initial skepticism and eventual realization of the value of clarity breaks.
                            • How to Conduct a Clarity Break (00:03:37)  Instructions on how to effectively conduct a clarity break away from usual environments.
                            • Benefits of Clarity Breaks (00:04:27)  Walker emphasizes how clarity breaks can lead to significant insights and solutions for business growth.
                            • Overcoming Limitations through Clarity (00:05:36)  Brian reflects on overcoming mental barriers regarding business growth during his clarity break.
                            • Clarity Breaks and Marketing (00:07:44)  Discussion on how clarity breaks relate to marketing and fostering creativity in strategies.
                            • Sponsorship Mention - RepairPal (00:09:30)  Walker promotes RepairPal as a valuable resource for auto repair shops seeking new customers.
                            • Sponsorship Mention - App Fueled (00:10:34)  Introduction of App Fueled, offering custom loyalty apps for auto service shops.
                            • Focused Clarity Breaks (00:11:39)  Brian discusses how clarity breaks can be tailored to specific business challenges.
                            • Questions to Guide Clarity Breaks (00:12:41)  Walker provides questions to help focus thoughts during clarity breaks.
                            • Involvement of Leadership Team (00:13:46)  Encouragement for business leaders and their teams to engage in clarity breaks.
                            • Action After Clarity Breaks (00:14:39)  Advice on expanding ideas from clarity breaks into actionable steps.
                            • Accountability and Follow-Up (00:15:37)  Importance of scheduling follow-ups and involving accountability partners after clarity breaks.
                            • Introduction to Listener Engagement (00:16:32)  Brian invites listeners to suggest topics for future episodes via email.
                            • Passion for the Automotive Industry (00:17:32)  Brian expresses his love for the automotive industry and its community.
                            • Acknowledgment of Sponsors (00:17:32)  Brian thanks sponsors App Field and RepairPal for their support in producing the episode.
                            • Promotion of Other Podcasts (00:17:32)  
                            • Listeners are encouraged to explore additional podcasts in the Aftermarket Radio Network.
                            • Closing Remarks (00:18:21)  The episode concludes with a reminder to listen again next week and fill the bays.
                            • Podcast Information (00:18:32)  Listeners are directed to follow the podcast and find contact information in the show notes.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            Looking to unlock the true potential of your business? Discover how taking time to think can reveal new opportunities, boost creativity, and tackle challenges head-on. Learn how clarity breaks can help you refine your vision, focus on what truly matters, and transform your marketing strategy for better results.

                            Get practical tips on clearing distractions, setting the right direction, and making the most of your time away from the daily grind. Ready to take your business to the next level? 

                            Tune in now and see how a little time to think can make all the difference!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            https://shopmarketingpros.com/125 

                            https://www.eosworldwide.com/blog/101893-eos-take-clarity-break - EOS Clarity Break

                            Clarity Break Starter Questions

                            Sometimes it is highly effective to have no plan, no questions while sometimes you need some starter questions to get your mind rolling (example questions below)

                            • What would I do if I wasn’t afraid?
                            • Today, I am dreaming about….
                            • What’s draining my energy right now?
                            • Who do you admire and why? What are they doing that you can do also?
                            • How do you practice caring for yourself? 
                            • What are you most proud of?
                            • What can you de-clutter physically or emotionally today/this weekend?
                            • What are your self-affirmations? Make a list of statements to remind yourself who you are, what your talents/skills are, and what you believe about yourself.

                            Show Notes with Timestamps

                            • Introduction to the Podcast (00:00:01)  The host introduces the Auto Repair Marketing Podcast and acknowledges the network.
                            • Importance of Mental Clarity (00:00:10)  Brian Walker discusses the significance of mental clarity for business leadership and the distractions we face daily.
                            • The Concept of Clarity Breaks (00:01:27)  Walker explains clarity breaks as a tool for clearing the mind and enhancing creative thinking.
                            • Personal Experience with Clarity Breaks (00:02:35)  Brian shares his initial skepticism and eventual realization of the value of clarity breaks.
                            • How to Conduct a Clarity Break (00:03:37)  Instructions on how to effectively conduct a clarity break away from usual environments.
                            • Benefits of Clarity Breaks (00:04:27)  Walker emphasizes how clarity breaks can lead to significant insights and solutions for business growth.
                            • Overcoming Limitations through Clarity (00:05:36)  Brian reflects on overcoming mental barriers regarding business growth during his clarity break.
                            • Clarity Breaks and Marketing (00:07:44)  Discussion on how clarity breaks relate to marketing and fostering creativity in strategies.
                            • Sponsorship Mention - RepairPal (00:09:30)  Walker promotes RepairPal as a valuable resource for auto repair shops seeking new customers.
                            • Sponsorship Mention - App Fueled (00:10:34)  Introduction of App Fueled, offering custom loyalty apps for auto service shops.
                            • Focused Clarity Breaks (00:11:39)  Brian discusses how clarity breaks can be tailored to specific business challenges.
                            • Questions to Guide Clarity Breaks (00:12:41)  Walker provides questions to help focus thoughts during clarity breaks.
                            • Involvement of Leadership Team (00:13:46)  Encouragement for business leaders and their teams to engage in clarity breaks.
                            • Action After Clarity Breaks (00:14:39)  Advice on expanding ideas from clarity breaks into actionable steps.
                            • Accountability and Follow-Up (00:15:37)  Importance of scheduling follow-ups and involving accountability partners after clarity breaks.
                            • Introduction to Listener Engagement (00:16:32)  Brian invites listeners to suggest topics for future episodes via email.
                            • Passion for the Automotive Industry (00:17:32)  Brian expresses his love for the automotive industry and its community.
                            • Acknowledgment of Sponsors (00:17:32)  Brian thanks sponsors App Field and RepairPal for their support in producing the episode.
                            • Promotion of Other Podcasts (00:17:32)  
                            • Listeners are encouraged to explore additional podcasts in the Aftermarket Radio Network.
                            • Closing Remarks (00:18:21)  The episode concludes with a reminder to listen again next week and fill the bays.
                            • Podcast Information (00:18:32)  Listeners are directed to follow the podcast and find contact information in the show notes.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            0c7f27e5-25bb-4700-b4c5-cf8ef30b9f83Wed, 20 Nov 2024 00:15:00 -040018:41falsebonus                            The Triple Threat: Mastering Three Labor Rates [RR 1008]The Triple Threat: Mastering Three Labor Rates [RR 1008]Thanks to our Partner, NAPA Auto Care Dave Schedin discusses the three core types of labor—preventative maintenance, diagnostics, and repair—and their efficiencies and volume requirements, as well as the critical importance of creating preventative maintenance programs. Learn about the significance of effective customer communication and the value proposition of maintenance services. Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Systematizing Labor (00:02:46)
                            • Core Labors in Auto Repair (00:03:10)
                            • Preventative Maintenance Importance (00:04:21)
                            • Understanding Labor Ratios (00:05:14)
                            • Challenges with Diagnostics (00:08:27)
                            • Manufacturer Maintenance Plans (00:09:42)
                            • Efficiency in Services (00:14:34)
                            • Selling the Value of Services (00:15:35)
                            • Relating Value to Customers (00:16:51)
                            • Real-Life Diagnostic Example (00:17:07)
                            • Importance of Preventative Maintenance (00:18:51)
                            • Trust Issues in Auto Repair (00:21:17)
                            • Misconceptions about Vehicle Maintenance (00:22:16)
                            • Understanding Maintenance-Free Claims (00:23:50)
                            • Diagnostic Labor Rate Insights (00:26:02)
                            • Efficiency in Repair Labor (00:27:53)
                            • Labor Time Study Methodology (00:30:05)
                            • Communication in Service Levels (00:32:21)
                            • Canned Job Packages Explained (00:33:56)
                            • Efficiency Through Documentation (00:34:51)
                            • Improving Labor Time Estimates (00:35:33)
                            • Customer Interaction and Service (00:38:16)
                            • Identifying the Zone of Opportunity (00:39:28)
                            • Proactive Customer Engagement (00:40:19)
                            • Adjusting Maintenance Plans for Older Vehicles (00:43:54)
                            • Leadership and Its Challenges (00:44:51)

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                            Thanks to our Partner, NAPA Auto Care Dave Schedin discusses the three core types of labor—preventative maintenance, diagnostics, and repair—and their efficiencies and volume requirements, as well as the critical importance of creating preventative maintenance programs. Learn about the significance of effective customer communication and the value proposition of maintenance services. Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Systematizing Labor (00:02:46)
                            • Core Labors in Auto Repair (00:03:10)
                            • Preventative Maintenance Importance (00:04:21)
                            • Understanding Labor Ratios (00:05:14)
                            • Challenges with Diagnostics (00:08:27)
                            • Manufacturer Maintenance Plans (00:09:42)
                            • Efficiency in Services (00:14:34)
                            • Selling the Value of Services (00:15:35)
                            • Relating Value to Customers (00:16:51)
                            • Real-Life Diagnostic Example (00:17:07)
                            • Importance of Preventative Maintenance (00:18:51)
                            • Trust Issues in Auto Repair (00:21:17)
                            • Misconceptions about Vehicle Maintenance (00:22:16)
                            • Understanding Maintenance-Free Claims (00:23:50)
                            • Diagnostic Labor Rate Insights (00:26:02)
                            • Efficiency in Repair Labor (00:27:53)
                            • Labor Time Study Methodology (00:30:05)
                            • Communication in Service Levels (00:32:21)
                            • Canned Job Packages Explained (00:33:56)
                            • Efficiency Through Documentation (00:34:51)
                            • Improving Labor Time Estimates (00:35:33)
                            • Customer Interaction and Service (00:38:16)
                            • Identifying the Zone of Opportunity (00:39:28)
                            • Proactive Customer Engagement (00:40:19)
                            • Adjusting Maintenance Plans for Older Vehicles (00:43:54)
                            • Leadership and Its Challenges (00:44:51)

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                            d3068dd9-286e-47ee-bbb4-b3fc5dccbfd0Tue, 19 Nov 2024 00:15:00 -040045:54falsefull10081008                            “Finish Line Focus: Top Tactics for Wrapping Up 2024 and Charging into 2025” [E191] - Chris Cotton Weekly Blitz“Finish Line Focus: Top Tactics for Wrapping Up 2024 and Charging into 2025” [E191] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," host Coach Chris Cotton offers auto repair shop owners a wealth of valuable insights aimed at enhancing their businesses. He begins by emphasizing the critical importance of conducting thorough repair order audits. These audits are essential for ensuring accurate record-keeping, which in turn fosters customer trust and satisfaction. By maintaining precise records, shop owners can avoid potential disputes and demonstrate transparency to their clients.

                            Chris then shifts the focus to improving service advisor phone interactions. He underscores the significance of active listening and empathy in these exchanges. By truly understanding and addressing customer concerns, service advisors can enhance the overall customer experience, leading to increased loyalty and repeat business.

                            As the year draws to a close, Chris provides strategic advice on finishing 2024 strong. He encourages shop owners to maintain their momentum and begin planning for 2025 with clear, measurable goals. By setting specific objectives, businesses can chart a course for sustained growth and success in the coming year.

                            Throughout the episode, Chris highlights the significance of cultivating a positive work culture. He explains how a supportive and motivating environment can lead to increased employee satisfaction and productivity. Additionally, he discusses the numerous benefits of coaching, which can provide shop owners with the guidance and support needed to navigate challenges and seize opportunities.

                            The episode concludes with a heartfelt expression of gratitude to the listeners for their continued support. Chris also extends his thanks to the episode's sponsor, Shop Marketing Pros, for their partnership and contribution to the show's success.


                            Election Update (00:02:07)

                            • Discussion on the recent elections and its impact on the business environment.

                            Importance of Repair Order Audits (00:03:08)

                            • Emphasis on maintaining accurate records and conducting repair order audits for business health.

                            Customer Experience and Transparency (00:04:10)

                            • The need for transparency with customers and sharing inspection results to build trust.

                            Technician Productivity Issues (00:05:15)

                            • Challenges with ticket assignments affecting technician productivity and customer service.

                            Service Advisor Phone Calls (00:07:31)

                            • The significance of mastering service advisor phone calls for customer relationships.

                            Finishing Strong in 2024 (00:09:47)

                            • Encouragement to maintain momentum and finish the year strong despite holiday distractions.

                            Planning for 2025 (00:11:55)

                            • Advice on setting goals and priorities for the upcoming year to ensure proactive growth.

                            Measuring Success (00:12:55)

                            • The importance of setting measurable goals and tracking progress for accountability.

                            Closing Remarks (00:14:03)

                            • Final thoughts on support for shop owners and the importance of a positive mindset moving forward.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," host Coach Chris Cotton offers auto repair shop owners a wealth of valuable insights aimed at enhancing their businesses. He begins by emphasizing the critical importance of conducting thorough repair order audits. These audits are essential for ensuring accurate record-keeping, which in turn fosters customer trust and satisfaction. By maintaining precise records, shop owners can avoid potential disputes and demonstrate transparency to their clients.

                            Chris then shifts the focus to improving service advisor phone interactions. He underscores the significance of active listening and empathy in these exchanges. By truly understanding and addressing customer concerns, service advisors can enhance the overall customer experience, leading to increased loyalty and repeat business.

                            As the year draws to a close, Chris provides strategic advice on finishing 2024 strong. He encourages shop owners to maintain their momentum and begin planning for 2025 with clear, measurable goals. By setting specific objectives, businesses can chart a course for sustained growth and success in the coming year.

                            Throughout the episode, Chris highlights the significance of cultivating a positive work culture. He explains how a supportive and motivating environment can lead to increased employee satisfaction and productivity. Additionally, he discusses the numerous benefits of coaching, which can provide shop owners with the guidance and support needed to navigate challenges and seize opportunities.

                            The episode concludes with a heartfelt expression of gratitude to the listeners for their continued support. Chris also extends his thanks to the episode's sponsor, Shop Marketing Pros, for their partnership and contribution to the show's success.


                            Election Update (00:02:07)

                            • Discussion on the recent elections and its impact on the business environment.

                            Importance of Repair Order Audits (00:03:08)

                            • Emphasis on maintaining accurate records and conducting repair order audits for business health.

                            Customer Experience and Transparency (00:04:10)

                            • The need for transparency with customers and sharing inspection results to build trust.

                            Technician Productivity Issues (00:05:15)

                            • Challenges with ticket assignments affecting technician productivity and customer service.

                            Service Advisor Phone Calls (00:07:31)

                            • The significance of mastering service advisor phone calls for customer relationships.

                            Finishing Strong in 2024 (00:09:47)

                            • Encouragement to maintain momentum and finish the year strong despite holiday distractions.

                            Planning for 2025 (00:11:55)

                            • Advice on setting goals and priorities for the upcoming year to ensure proactive growth.

                            Measuring Success (00:12:55)

                            • The importance of setting measurable goals and tracking progress for accountability.

                            Closing Remarks (00:14:03)

                            • Final thoughts on support for shop owners and the importance of a positive mindset moving forward.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            30f634bf-48ef-454e-8cc9-1fdbd00c6686Mon, 18 Nov 2024 00:15:00 -040013:16falsebonus                            Orienting Towards Improved Client Relating Capability [E017] - Speak Up! Effective CommunicationOrienting Towards Improved Client Relating Capability [E017] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                            Watch Full Video Episode

                            With slower days becoming common, many shops have turned to short-term fixes. Our host Craig O’Neill advocates for a long-term retention strategy that emphasizes relationships.

                            In this episode, Craig breaks things down in three parts.  First he explains how he came to embrace the term “Client Relating Capability,” and the influencers who’s lessons helped him solidify his feelings on this point into more easily articulated thoughts and beliefs.  Next, he introduces the concepts from an old article from 2003 (which is still surprisingly relevant today).  Lastly - this episode introduces the term and breaks down three essential components of Client Relating Capability:

                            1. Orientation – Creating a business structure that prioritizes meaningful client relationships.
                            2. Configuration – Designing workflows and incentives that facilitate connection.
                            3. Use of Information – Utilizing CRM and data wisely to support, not replace, genuine relationships.

                            Craig highlights common industry pitfalls, including overreliance on technology and CRM tools that often fail without proper leverage. He also addresses the latest trend of AI in client management, exploring its limits and the importance of human connection.

                            Listeners are invited to rethink their relationship-building strategies and consider how to truly cultivate loyalty. Craig emphasizes that technology can support but should never replace the human element in client relationships.

                            This term - Craig hopes, becomes a familiar and foundational principle that will guide many more topics aimed at improving how we communicate as an industry.


                            Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters

                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                            ]]>                            Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

                            Watch Full Video Episode

                            With slower days becoming common, many shops have turned to short-term fixes. Our host Craig O’Neill advocates for a long-term retention strategy that emphasizes relationships.

                            In this episode, Craig breaks things down in three parts.  First he explains how he came to embrace the term “Client Relating Capability,” and the influencers who’s lessons helped him solidify his feelings on this point into more easily articulated thoughts and beliefs.  Next, he introduces the concepts from an old article from 2003 (which is still surprisingly relevant today).  Lastly - this episode introduces the term and breaks down three essential components of Client Relating Capability:

                            1. Orientation – Creating a business structure that prioritizes meaningful client relationships.
                            2. Configuration – Designing workflows and incentives that facilitate connection.
                            3. Use of Information – Utilizing CRM and data wisely to support, not replace, genuine relationships.

                            Craig highlights common industry pitfalls, including overreliance on technology and CRM tools that often fail without proper leverage. He also addresses the latest trend of AI in client management, exploring its limits and the importance of human connection.

                            Listeners are invited to rethink their relationship-building strategies and consider how to truly cultivate loyalty. Craig emphasizes that technology can support but should never replace the human element in client relationships.

                            This term - Craig hopes, becomes a familiar and foundational principle that will guide many more topics aimed at improving how we communicate as an industry.


                            Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters

                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                            ]]>                            b5ee7aed-a81f-4566-bacc-bdebdb2d5724Mon, 18 Nov 2024 00:15:00 -040026:51falsebonus                            Embracing Regret: Learn and Grow From Past Mistakes [THA 407]Embracing Regret: Learn and Grow From Past Mistakes [THA 407]Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class
                            This engaging discussion covers the psychological underpinnings of regret, the importance of having a thought partner, and the value of optimism and activity in combating anxiety. Dr. David Weiman dives into the psychological aspects of regret and decision-making, while Murray Voth shares insights from his coaching experience, highlighting how regret can hinder business progress. Perfect for automotive professionals and business owners looking to advance their understanding and navigate their regrets effectively.
                            Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Shop Owners' Regrets (00:03:16)
                            • Impact of Regret on Decision-Making (00:04:08)
                            • Identifying Regret's Root Causes (00:06:49)
                            • Attribution of Success and Failure (00:10:27)
                            • Optimism vs. Pessimism (00:13:00)
                            • The Pony in the Manure Story (00:15:21)
                            • Controlling What You Can (00:16:25)
                            • Working on Controllables (00:17:19)
                            • Problem Solving Mindset (00:18:04)
                            • Importance of Thought Partners (00:19:17)
                            • Loneliness at the Top (00:20:15)
                            • The Role of Coaches (00:23:16)
                            • Community Support (00:25:12)
                            • Data-Driven Reflection (00:26:06)
                            • Regret and Learning (00:27:51)
                            • OODA Loop in Decision Making (00:31:42)
                            • Fixing Before Regrets Grow (00:34:06)
                            • Regret in Leadership (00:34:46)
                            • Observing Mistakes (00:35:43)
                            • Creating a Culture (00:36:26)
                            • Learning from Regret (00:37:08)
                            • Activity as Antidote (00:38:28)
                            • Transferring Skills (00:39:28)
                            • Importance of Laughter (00:44:14)
                            • Gratitude and Future Plans (00:45:11)

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                                         Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class
                            This engaging discussion covers the psychological underpinnings of regret, the importance of having a thought partner, and the value of optimism and activity in combating anxiety. Dr. David Weiman dives into the psychological aspects of regret and decision-making, while Murray Voth shares insights from his coaching experience, highlighting how regret can hinder business progress. Perfect for automotive professionals and business owners looking to advance their understanding and navigate their regrets effectively.
                            Murray Voth,                             RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Shop Owners' Regrets (00:03:16)
                            • Impact of Regret on Decision-Making (00:04:08)
                            • Identifying Regret's Root Causes (00:06:49)
                            • Attribution of Success and Failure (00:10:27)
                            • Optimism vs. Pessimism (00:13:00)
                            • The Pony in the Manure Story (00:15:21)
                            • Controlling What You Can (00:16:25)
                            • Working on Controllables (00:17:19)
                            • Problem Solving Mindset (00:18:04)
                            • Importance of Thought Partners (00:19:17)
                            • Loneliness at the Top (00:20:15)
                            • The Role of Coaches (00:23:16)
                            • Community Support (00:25:12)
                            • Data-Driven Reflection (00:26:06)
                            • Regret and Learning (00:27:51)
                            • OODA Loop in Decision Making (00:31:42)
                            • Fixing Before Regrets Grow (00:34:06)
                            • Regret in Leadership (00:34:46)
                            • Observing Mistakes (00:35:43)
                            • Creating a Culture (00:36:26)
                            • Learning from Regret (00:37:08)
                            • Activity as Antidote (00:38:28)
                            • Transferring Skills (00:39:28)
                            • Importance of Laughter (00:44:14)
                            • Gratitude and Future Plans (00:45:11)

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       ]]>403aff18-8306-46e4-a0fa-9543b99a30b7Fri, 15 Nov 2024 14:00:00 -040045:47falsefull407407                            Turning Data Overload Into Actionable Insights [RR 1007]Turning Data Overload Into Actionable Insights [RR 1007]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                            Anders Gustafson explores the complexities of managing an automotive repair shop, focusing on the critical role of data and financial models. He emphasizes the importance of understanding numbers, pricing strategies, and customer experience for business success. The discussion highlights the need for shop owners to view their operations as financial models, not just repair centers, and to adopt an entrepreneurial mindset. Anders Gustafson, ShopLevers
                            Show Notes
                            • Watch Full Video Episode
                            • Importance of Numbers in Business (00:03:03)
                            • Understanding the 'Why' (00:03:40)
                            • Motivation for Entering Automotive (00:04:49)
                            • Distinction Between Product and Business (00:05:32)
                            • Customer Experience as a Priority (00:06:44)
                            • Understanding Financial Models (00:08:02)
                            • Linking Goals to Actions (00:10:23)
                            • Identifying Key Metrics (00:12:11)
                            • Pricing Challenges (00:10:07)
                            • Push vs. Pull Concept (00:14:29)
                            • Revenue Problems Analysis (00:15:31)
                            • Conclusion on Data Utilization (00:16:30)
                            • Coaching and Discovery in Business (00:19:39)
                            • Creating Action Plans for Clients (00:20:19)
                            • Understanding Customer Experience (00:21:24)
                            • Flat Rate Pay Discussion (00:23:17)
                            • Entrepreneurship vs. Shop Ownership (00:24:18)
                            • Lessons from Selling a Business (00:27:24)
                            • Decision-Making Towards Business Success (00:29:33)
                            • Creating Incentive Plans for Employees (00:32:30)
                            • Combination of Individual and Team Incentives (00:34:31)

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                 ]]>                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
                            Anders Gustafson explores the complexities of managing an automotive repair shop, focusing on the critical role of data and financial models. He emphasizes the importance of understanding numbers, pricing strategies, and customer experience for business success. The discussion highlights the need for shop owners to view their operations as financial models, not just repair centers, and to adopt an entrepreneurial mindset. Anders Gustafson, ShopLevers
                            Show Notes
                            • Watch Full Video Episode
                            • Importance of Numbers in Business (00:03:03)
                            • Understanding the 'Why' (00:03:40)
                            • Motivation for Entering Automotive (00:04:49)
                            • Distinction Between Product and Business (00:05:32)
                            • Customer Experience as a Priority (00:06:44)
                            • Understanding Financial Models (00:08:02)
                            • Linking Goals to Actions (00:10:23)
                            • Identifying Key Metrics (00:12:11)
                            • Pricing Challenges (00:10:07)
                            • Push vs. Pull Concept (00:14:29)
                            • Revenue Problems Analysis (00:15:31)
                            • Conclusion on Data Utilization (00:16:30)
                            • Coaching and Discovery in Business (00:19:39)
                            • Creating Action Plans for Clients (00:20:19)
                            • Understanding Customer Experience (00:21:24)
                            • Flat Rate Pay Discussion (00:23:17)
                            • Entrepreneurship vs. Shop Ownership (00:24:18)
                            • Lessons from Selling a Business (00:27:24)
                            • Decision-Making Towards Business Success (00:29:33)
                            • Creating Incentive Plans for Employees (00:32:30)
                            • Combination of Individual and Team Incentives (00:34:31)

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                 ]]>                            571d570a-6170-437f-b556-5409293ca8f7Fri, 15 Nov 2024 00:15:00 -040035:19falsefull10071007                            Embrace Peer Reviews: Upgrade Your Business [RR 979]Embrace Peer Reviews: Upgrade Your Business [RR 979]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Tom Sciortino discusses his recent peer review experience with the Institute's Gears Performance Group. Tom shares how the review prompted significant improvements in his business, emphasizing the importance of accountability, team involvement, and a clean, organized work environment. The episode underscores the value of continuous improvement, personal growth, and the benefits of being part of a coaching organization. Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Tom's Recent Peer Review (00:02:57)
                            • Preparation for Peer Review (00:03:46)
                            • Impact of Coaching (00:04:01)
                            • Team Involvement in Peer Review (00:06:04)
                            • Deep Dive into Business Improvements (00:07:08)
                            • Value of Team Preparation (00:07:32)
                            • Lessons for Other Shop Owners (00:08:32)
                            • Importance of Cleanliness (00:09:24)
                            • Engaging Staff in Improvement (00:10:18)
                            • Accountability in Peer Reviews (00:11:26)
                            • Mentorship and Growth (00:12:38)
                            • Overcoming Ego in Business (00:16:36)
                            • Peer Review Insights (00:17:58)
                            • Phone Call Evaluation (00:18:16)
                            • Training Opportunities Identified (00:19:02)
                            • Post-Call Team Meeting (00:19:48)
                            • Ongoing Front-End Training (00:20:09)
                            • Back Shop Leadership (00:20:37)
                            • Team Culture and Family Atmosphere (00:21:34)
                            • Personal Connections in the Workplace (00:22:25)
                            • Improvements in Facility (00:23:16)
                            • Motivating Others Through Sharing (00:24:05)
                            • Value of Self-Assessment (00:24:20)
                            • Surrounding Yourself with Excellence (00:25:55)

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       ]]>                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Tom Sciortino discusses his recent peer review experience with the Institute's Gears Performance Group. Tom shares how the review prompted significant improvements in his business, emphasizing the importance of accountability, team involvement, and a clean, organized work environment. The episode underscores the value of continuous improvement, personal growth, and the benefits of being part of a coaching organization. Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Tom's Recent Peer Review (00:02:57)
                            • Preparation for Peer Review (00:03:46)
                            • Impact of Coaching (00:04:01)
                            • Team Involvement in Peer Review (00:06:04)
                            • Deep Dive into Business Improvements (00:07:08)
                            • Value of Team Preparation (00:07:32)
                            • Lessons for Other Shop Owners (00:08:32)
                            • Importance of Cleanliness (00:09:24)
                            • Engaging Staff in Improvement (00:10:18)
                            • Accountability in Peer Reviews (00:11:26)
                            • Mentorship and Growth (00:12:38)
                            • Overcoming Ego in Business (00:16:36)
                            • Peer Review Insights (00:17:58)
                            • Phone Call Evaluation (00:18:16)
                            • Training Opportunities Identified (00:19:02)
                            • Post-Call Team Meeting (00:19:48)
                            • Ongoing Front-End Training (00:20:09)
                            • Back Shop Leadership (00:20:37)
                            • Team Culture and Family Atmosphere (00:21:34)
                            • Personal Connections in the Workplace (00:22:25)
                            • Improvements in Facility (00:23:16)
                            • Motivating Others Through Sharing (00:24:05)
                            • Value of Self-Assessment (00:24:20)
                            • Surrounding Yourself with Excellence (00:25:55)

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       ]]>                            be6b0cbf-19af-424d-a21e-17ad1da99d1dFri, 15 Nov 2024 00:15:00 -040025:44falsefull979979                            How Much Should I Pay Myself? [E144] - Business By The NumbersHow Much Should I Pay Myself? [E144] - Business By The NumbersThanks to our partners, NAPA TRACS, and Promotive

                            A critical topic for business owners: how much you should pay yourself as an S-corporation owner. This episode clears up common misconceptions around payroll, distributions, and tax savings strategies. Whether you're a small business owner or a shop manager, understanding these financial nuances is crucial for maintaining profitability and compliance.

                            Key Points:

                            - Clarification of the S-corporation owner's dual roles as an employee and business owner, and their impact on financial strategy.

                            - Differences between payroll and distributions and how they affect tax liabilities.

                            - Why overpaying yourself in wages does not save on taxes and the financial consequences of excessive payroll tax burdens.

                            - The IRS's guidelines on "fair and reasonable salary" for S-corp owners and how to meet this requirement effectively.

                            - Social Security contributions: strategies for maximizing benefits while minimizing unnecessary tax burdens.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Thanks to our partners, NAPA TRACS, and Promotive

                            A critical topic for business owners: how much you should pay yourself as an S-corporation owner. This episode clears up common misconceptions around payroll, distributions, and tax savings strategies. Whether you're a small business owner or a shop manager, understanding these financial nuances is crucial for maintaining profitability and compliance.

                            Key Points:

                            - Clarification of the S-corporation owner's dual roles as an employee and business owner, and their impact on financial strategy.

                            - Differences between payroll and distributions and how they affect tax liabilities.

                            - Why overpaying yourself in wages does not save on taxes and the financial consequences of excessive payroll tax burdens.

                            - The IRS's guidelines on "fair and reasonable salary" for S-corp owners and how to meet this requirement effectively.

                            - Social Security contributions: strategies for maximizing benefits while minimizing unnecessary tax burdens.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            63bfdb29-bc1d-4a3a-908d-90c0a215b255Thu, 14 Nov 2024 00:15:00 -040020:01falsebonus                            Poker Theory And Automotive Diagnostics With Rich Falco [E160] - Automotive Field TheoryPoker Theory And Automotive Diagnostics With Rich Falco [E160] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                            Matt Fanslow welcomes mobile diagnostic technician Rich Falco to explore the intriguing parallels between poker strategies and automotive diagnostics.

                            Show Notes

                            • Watch Full Video Episode
                            • Discussion on Poker (00:01:02)
                            • Evolution of Poker Strategies (00:02:22)
                            • Game Theory and Diagnostics (00:04:35)
                            • Common Misunderstandings (00:12:07)
                            • Real-World Diagnostic Scenarios (00:13:26)
                            • Electric Vehicle Training (00:15:46)
                            • Power Window Diagnosis (00:16:44)
                            • Poker Predictions (00:18:05)
                            • Understanding Poker Players (00:19:01)
                            • Reading Opponents (00:20:14)
                            • Experience in Diagnostics (00:22:03)
                            • The Importance of Training (00:23:22)
                            • Shop Culture Changes (00:26:09)
                            • Technology in Poker (00:30:21)
                            • AI and Diagnostics (00:31:08)
                            • Access to Training Resources (00:32:07)
                            • Young Technicians' Knowledge (00:33:05)
                            • Poker vs. Automotive Diagnostics (00:33:24)

                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Thanks to our Partner, NAPA Autotech

                            Matt Fanslow welcomes mobile diagnostic technician Rich Falco to explore the intriguing parallels between poker strategies and automotive diagnostics.

                            Show Notes

                            • Watch Full Video Episode
                            • Discussion on Poker (00:01:02)
                            • Evolution of Poker Strategies (00:02:22)
                            • Game Theory and Diagnostics (00:04:35)
                            • Common Misunderstandings (00:12:07)
                            • Real-World Diagnostic Scenarios (00:13:26)
                            • Electric Vehicle Training (00:15:46)
                            • Power Window Diagnosis (00:16:44)
                            • Poker Predictions (00:18:05)
                            • Understanding Poker Players (00:19:01)
                            • Reading Opponents (00:20:14)
                            • Experience in Diagnostics (00:22:03)
                            • The Importance of Training (00:23:22)
                            • Shop Culture Changes (00:26:09)
                            • Technology in Poker (00:30:21)
                            • AI and Diagnostics (00:31:08)
                            • Access to Training Resources (00:32:07)
                            • Young Technicians' Knowledge (00:33:05)
                            • Poker vs. Automotive Diagnostics (00:33:24)

                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            165af03b-08fb-49ba-babe-72ac891d8373Wed, 13 Nov 2024 00:15:00 -040037:19falsebonus                            Preparing for January's Marketing [E126] - The Auto Repair Marketing PodcastPreparing for January's Marketing [E126] - The Auto Repair Marketing PodcastReady to kick off the year with a marketing plan that keeps your bays full? Join Brian Walker and Caroline Legrand as they dive into easy, actionable strategies to help auto repair shops plan their marketing month-by-month. From practical ways to align your campaigns with community events to leveraging fun, nationally recognized days, you’ll learn how to make your marketing engaging and impactful.

                            Discover fresh ideas for social media, event hosting, and campaigns that’ll keep your shop top-of-mind all year. Whether it’s winter car care, “new year, new car” resolutions, or creative customer appreciation ideas, this episode is packed with ways to turn small efforts into big wins.

                            Don’t let January sneak up on you—start planning now!

                            Tune in to get the tools you need to make 2024 your best marketing year yet.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            https://www.daysoftheyear.com/

                            https://www.nationaldaycalendar.com/ - Topics for January 

                            How To Get In Touch With the Guest

                            Caroline Legrand - https://www.linkedin.com/in/caroline-legrand-00568b285/ 

                            Show Notes with Timestamps

                            • Introduction to the Episode (00:00:01) Brian introduces the Auto Repair Marketing Podcast and guest Caroline Lagrange.
                            • January Marketing Planning (00:01:30) Discussion on planning marketing strategies for January with insights from Caroline's experience.
                            • Importance of Planning (00:02:29)Emphasizing the necessity of planning for effective marketing strategies.
                            • Community Engagement (00:06:14) Caroline highlights the importance of tying marketing to local community events.
                            • Winter Car Care Tips (00:06:14) Discussion on educating customers about winter car maintenance and safety.
                            • New Year Resolutions (00:08:04) Encouraging customers to make car care resolutions for the new year.
                            • Monthly Marketing Topics (00:10:10) Overview of key topics for January marketing, including national observances.
                            • National Hobby Month (00:10:14) Ideas for engaging customers through hobbies and community connections.
                            • National Blood Donor Month (00:11:06) Suggestions for hosting a blood drive to engage the community.
                            • National Mentoring Month (00:12:14) Celebrating mentorship within the shop and training opportunities for staff
                            • National Pizza Week (00:12:36) Ideas for incorporating fun promotions around National Pizza Week into marketing.
                            • National Pizza Week (00:14:18) Discusses leveraging National Pizza Week for community engagement and supporting local businesses.
                            • Hunt for Happiness Week (00:15:07) Explores ideas for sharing happiness and resolutions during the first full week of January.
                            • January National Days Overview (00:18:02) Introduces various national days in January and their potential for marketing campaigns.
                            • New Year’s Day (00:19:23) Highlights New Year’s Day as an opportunity for marketing related to resolutions and new beginnings.
                            • 55 Mile Per Hour Speed Limit Day (00:19:58) Suggests creative social media engagement ideas around the 55 mph speed limit day.
                            • Show and Tell Day at Work (00:21:11) Encourages sharing interesting repair stories or trivia on Show and Tell Day.
                            • National Law Enforcement Appreciation Day (00:22:21) Discusses ways to honor law enforcement with promotions and community appreciation events.
                            • National Clean Off Your Desk Day (00:24:48) Encourages fun engagement through sharing videos of desk clean-ups and interesting finds.
                            • National Arkansas Day and Florida Day (00:26:20) Suggests local marketing strategies tied to state-specific celebrations.
                            • National Rubber Ducky Day (00:27:16) Explores creative marketing ideas using rubber ducks to engage Jeep owners and promote services.
                            • National Nothing Day (28:12) Discussion about the humorous aspect of celebrating a day dedicated to doing nothing.
                            • One Liners Day (28:28) Ideas on sharing jokes in the shop to enhance workplace camaraderie.
                            • International Reducing CO2 Emissions Day (30:11) Educating customers about environmental efforts for certified green auto repair shops.
                            • National Plan for Vacation Day (30:55) Promoting pre-trip inspections to ensure vehicle readiness for vacations.
                            • Yodel for Your Neighbors Day (31:24) Encouraging fun and engaging social media content through yodeling challenges.
                            • New Year, New Performance (32:51) Campaign idea for a New Year's performance checkup for vehicles.
                            • Resolve Your Check Engine Light Campaign (33:36) Encouraging customers to address check engine light issues as a New Year's resolution.
                            • Savings Passport Campaign (34:01) Loyalty program idea rewarding customers for completing maintenance services throughout the year.
                            • Tax Refund Campaign (35:42) Marketing strategy encouraging customers to invest their tax refunds in vehicle maintenance.
                            • Girl Scout Cookies Promotion (36:06) Using Girl Scout cookies as a promotional tool to engage customers and boost sales.
                            • Family Fleet Service Package (37:40) Campaign to encourage servicing multiple family vehicles at the same shop.
                            • Early Bird Specials (39:40) Promoting early scheduling of maintenance services to fill January's slower calendar.
                            • Planning Ahead for Marketing (00:41:12) Importance of setting aside time each month for effective marketing planning.
                            • Community Engagement (00:42:08) Discussion about the Auto Repair Marketing Mastermind group and its supportive community.
                            • Setting SMART Goals (00:42:22) Emphasis on creating specific, measurable, attainable, realistic, and timely marketing goals.
                            • Choosing Campaigns Wisely (00:43:02) Advice on selecting manageable marketing campaigns to avoid overwhelm.
                            • Exploring National Days (00:43:39) Encouragement to utilize national observances for additional marketing ideas.
                            • Podcast Promotion and Sponsors (00:44:23) Acknowledgment of sponsors and encouragement to listen to future episodes for more insights.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            Ready to kick off the year with a marketing plan that keeps your bays full? Join Brian Walker and Caroline Legrand as they dive into easy, actionable strategies to help auto repair shops plan their marketing month-by-month. From practical ways to align your campaigns with community events to leveraging fun, nationally recognized days, you’ll learn how to make your marketing engaging and impactful.

                            Discover fresh ideas for social media, event hosting, and campaigns that’ll keep your shop top-of-mind all year. Whether it’s winter car care, “new year, new car” resolutions, or creative customer appreciation ideas, this episode is packed with ways to turn small efforts into big wins.

                            Don’t let January sneak up on you—start planning now!

                            Tune in to get the tools you need to make 2024 your best marketing year yet.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            https://www.daysoftheyear.com/

                            https://www.nationaldaycalendar.com/ - Topics for January 

                            How To Get In Touch With the Guest

                            Caroline Legrand - https://www.linkedin.com/in/caroline-legrand-00568b285/ 

                            Show Notes with Timestamps

                            • Introduction to the Episode (00:00:01) Brian introduces the Auto Repair Marketing Podcast and guest Caroline Lagrange.
                            • January Marketing Planning (00:01:30) Discussion on planning marketing strategies for January with insights from Caroline's experience.
                            • Importance of Planning (00:02:29)Emphasizing the necessity of planning for effective marketing strategies.
                            • Community Engagement (00:06:14) Caroline highlights the importance of tying marketing to local community events.
                            • Winter Car Care Tips (00:06:14) Discussion on educating customers about winter car maintenance and safety.
                            • New Year Resolutions (00:08:04) Encouraging customers to make car care resolutions for the new year.
                            • Monthly Marketing Topics (00:10:10) Overview of key topics for January marketing, including national observances.
                            • National Hobby Month (00:10:14) Ideas for engaging customers through hobbies and community connections.
                            • National Blood Donor Month (00:11:06) Suggestions for hosting a blood drive to engage the community.
                            • National Mentoring Month (00:12:14) Celebrating mentorship within the shop and training opportunities for staff
                            • National Pizza Week (00:12:36) Ideas for incorporating fun promotions around National Pizza Week into marketing.
                            • National Pizza Week (00:14:18) Discusses leveraging National Pizza Week for community engagement and supporting local businesses.
                            • Hunt for Happiness Week (00:15:07) Explores ideas for sharing happiness and resolutions during the first full week of January.
                            • January National Days Overview (00:18:02) Introduces various national days in January and their potential for marketing campaigns.
                            • New Year’s Day (00:19:23) Highlights New Year’s Day as an opportunity for marketing related to resolutions and new beginnings.
                            • 55 Mile Per Hour Speed Limit Day (00:19:58) Suggests creative social media engagement ideas around the 55 mph speed limit day.
                            • Show and Tell Day at Work (00:21:11) Encourages sharing interesting repair stories or trivia on Show and Tell Day.
                            • National Law Enforcement Appreciation Day (00:22:21) Discusses ways to honor law enforcement with promotions and community appreciation events.
                            • National Clean Off Your Desk Day (00:24:48) Encourages fun engagement through sharing videos of desk clean-ups and interesting finds.
                            • National Arkansas Day and Florida Day (00:26:20) Suggests local marketing strategies tied to state-specific celebrations.
                            • National Rubber Ducky Day (00:27:16) Explores creative marketing ideas using rubber ducks to engage Jeep owners and promote services.
                            • National Nothing Day (28:12) Discussion about the humorous aspect of celebrating a day dedicated to doing nothing.
                            • One Liners Day (28:28) Ideas on sharing jokes in the shop to enhance workplace camaraderie.
                            • International Reducing CO2 Emissions Day (30:11) Educating customers about environmental efforts for certified green auto repair shops.
                            • National Plan for Vacation Day (30:55) Promoting pre-trip inspections to ensure vehicle readiness for vacations.
                            • Yodel for Your Neighbors Day (31:24) Encouraging fun and engaging social media content through yodeling challenges.
                            • New Year, New Performance (32:51) Campaign idea for a New Year's performance checkup for vehicles.
                            • Resolve Your Check Engine Light Campaign (33:36) Encouraging customers to address check engine light issues as a New Year's resolution.
                            • Savings Passport Campaign (34:01) Loyalty program idea rewarding customers for completing maintenance services throughout the year.
                            • Tax Refund Campaign (35:42) Marketing strategy encouraging customers to invest their tax refunds in vehicle maintenance.
                            • Girl Scout Cookies Promotion (36:06) Using Girl Scout cookies as a promotional tool to engage customers and boost sales.
                            • Family Fleet Service Package (37:40) Campaign to encourage servicing multiple family vehicles at the same shop.
                            • Early Bird Specials (39:40) Promoting early scheduling of maintenance services to fill January's slower calendar.
                            • Planning Ahead for Marketing (00:41:12) Importance of setting aside time each month for effective marketing planning.
                            • Community Engagement (00:42:08) Discussion about the Auto Repair Marketing Mastermind group and its supportive community.
                            • Setting SMART Goals (00:42:22) Emphasis on creating specific, measurable, attainable, realistic, and timely marketing goals.
                            • Choosing Campaigns Wisely (00:43:02) Advice on selecting manageable marketing campaigns to avoid overwhelm.
                            • Exploring National Days (00:43:39) Encouragement to utilize national observances for additional marketing ideas.
                            • Podcast Promotion and Sponsors (00:44:23) Acknowledgment of sponsors and encouragement to listen to future episodes for more insights.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            bd8afc5f-7768-48cb-9500-26dc6a23b153Wed, 13 Nov 2024 00:15:00 -040044:44falsebonus                            How Did A Mother-Daughter Duo Overcome Staffing Struggles? [RR 1006]How Did A Mother-Daughter Duo Overcome Staffing Struggles? [RR 1006]Thanks to our Partner, NAPA Auto Care Katy and Victoria Carl, a mother-daughter duo, share their unique journey of taking over the business five years ago, discussing their challenges, particularly in staffing and recruitment. They emphasize the importance of coaching and mentorship, innovative hiring practices, and creating a family-oriented work culture. Their story highlights the power of resilience, community involvement, and supporting women in the automotive industry, offering valuable insights and inspiration to listeners. Katy and Victoria Carl, Carl’s Advanced Automotive & Truck Repair Center, Voorheesville, NY 12186 Show Notes
                            • Watch Full Video Episode
                            • Location Overview (00:00:32)
                            • Business Acquisition Opportunity (00:01:39)
                            • Family Values in Business (00:02:32)
                            • Importance of Coaching (00:04:15)
                            • Takeaways from Coaching Program (00:07:12)
                            • Staffing Challenges (00:08:56)
                            • Changing Recruitment Strategies (00:12:07)
                            • Texting as a Recruitment Tool (00:13:24)
                            • Interviewing Process Evolution (00:15:47)
                            • Compensation Plans as Recruitment Tools (00:19:47)
                            • Family Involvement in Business (00:22:24)
                            • Importance of Team Culture (00:23:40)
                            • Adoption of a Four-Day Work Week (00:25:10)
                            • Community Engagement Initiatives (00:26:58)
                            • Empowering Future Generations (00:29:14)
                            • Women in Trades Advocacy (00:31:36)
                            • Transitioning to New Systems (00:33:31)
                            • Realizing 'Okay' Isn't Enough (00:35:06)
                            • Focus on Financial Metrics (00:35:29)
                            • Long-Term Goals and Planning (00:36:37)
                            • Pride in Achievements (00:37:18)
                            • Encouragement to Pursue Passions (00:38:06)
                            • Building a Support Network (00:39:42)
                            • Embracing Change (00:40:42)

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                            Thanks to our Partner, NAPA Auto Care Katy and Victoria Carl, a mother-daughter duo, share their unique journey of taking over the business five years ago, discussing their challenges, particularly in staffing and recruitment. They emphasize the importance of coaching and mentorship, innovative hiring practices, and creating a family-oriented work culture. Their story highlights the power of resilience, community involvement, and supporting women in the automotive industry, offering valuable insights and inspiration to listeners. Katy and Victoria Carl, Carl’s Advanced Automotive & Truck Repair Center, Voorheesville, NY 12186 Show Notes
                            • Watch Full Video Episode
                            • Location Overview (00:00:32)
                            • Business Acquisition Opportunity (00:01:39)
                            • Family Values in Business (00:02:32)
                            • Importance of Coaching (00:04:15)
                            • Takeaways from Coaching Program (00:07:12)
                            • Staffing Challenges (00:08:56)
                            • Changing Recruitment Strategies (00:12:07)
                            • Texting as a Recruitment Tool (00:13:24)
                            • Interviewing Process Evolution (00:15:47)
                            • Compensation Plans as Recruitment Tools (00:19:47)
                            • Family Involvement in Business (00:22:24)
                            • Importance of Team Culture (00:23:40)
                            • Adoption of a Four-Day Work Week (00:25:10)
                            • Community Engagement Initiatives (00:26:58)
                            • Empowering Future Generations (00:29:14)
                            • Women in Trades Advocacy (00:31:36)
                            • Transitioning to New Systems (00:33:31)
                            • Realizing 'Okay' Isn't Enough (00:35:06)
                            • Focus on Financial Metrics (00:35:29)
                            • Long-Term Goals and Planning (00:36:37)
                            • Pride in Achievements (00:37:18)
                            • Encouragement to Pursue Passions (00:38:06)
                            • Building a Support Network (00:39:42)
                            • Embracing Change (00:40:42)

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                            5d8cf17f-c2ec-4b7c-b410-8d79547e6e15Tue, 12 Nov 2024 00:15:00 -040042:14falsefull10061006                            Ghosting: The Silent Killer of Auto Repair Hiring Success [E190] - Chris Cotton Weekly BlitzGhosting: The Silent Killer of Auto Repair Hiring Success [E190] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


                            In this episode of The Weekly Blitz, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into the increasingly prevalent issue of "ghosting" within the auto repair industry's hiring process. Ghosting, a term that describes the sudden cessation of communication by either job applicants or businesses without any prior explanation, has become a significant challenge for both parties involved.

                            Coach Chris begins by examining the underlying reasons for this trend. On the applicant's side, factors such as receiving multiple job offers, feeling overwhelmed by the job search process, or simply deciding that a particular position is not the right fit can lead to ghosting. From the business perspective, a lack of structured follow-up processes, being inundated with applications, or changes in hiring needs can result in businesses inadvertently ghosting candidates.

                            The impact of ghosting is profound, affecting both job seekers and business owners. For job seekers, being ghosted by potential employers can lead to feelings of frustration, confusion, and a lack of closure, which can be demoralizing and impact their confidence in the job market. For business owners, ghosting by candidates can disrupt hiring timelines, lead to wasted resources, and create gaps in staffing that affect operations.

                            To address these challenges, Coach Chris offers several strategies aimed at mitigating the occurrence of ghosting. He emphasizes the importance of clear communication throughout the hiring process. This includes setting expectations from the outset, providing timely updates to candidates, and being transparent about the hiring timeline and decision-making process.

                            Furthermore, Coach Chris highlights the role of empathy in improving hiring practices. By understanding the pressures and challenges faced by job seekers, businesses can tailor their communication and engagement strategies to be more supportive and considerate. This approach not only reduces the likelihood of ghosting but also enhances the overall candidate experience.


                            The episode concludes with practical tips for auto repair shop owners to refine their recruitment processes. These include implementing structured follow-up procedures, utilizing technology to manage applications efficiently, and fostering a company culture that values open and honest communication. By adopting these strategies, auto repair shops can improve their hiring outcomes, reduce the frustration caused by ghosting, and build stronger, more reliable teams.


                            The Rise of Ghosting (00:01:05)

                            • Discussion on the troubling trend of ghosting in the hiring process and its impacts.

                            Why Ghosting is Increasing (00:02:16)

                            • Exploration of the reasons behind the rise of ghosting, including job market dynamics.

                            Employee Perspective on Ghosting (00:03:16)

                            • Insights into why job seekers ghost employers, including feeling undervalued and overwhelmed.

                            Business Owner Perspective on Ghosting (00:05:41)

                            • Challenges business owners face when candidates ghost them, including time and financial losses.

                            The Importance of Communication (00:08:03)

                            • Emphasis on the need for better communication and transparency in the hiring process.

                            Impact on Business Reputation (00:09:00)

                            • How consistent ghosting can negatively affect a business's reputation and public image.

                            Strategies to Reduce Ghosting (00:09:30)

                            • Suggestions for both parties to improve communication and reduce ghosting occurrences.

                            Creating a Welcoming Interview Process (00:10:05)

                            • Advice on how to create a respectful and engaging interview environment for candidates.

                            Follow Through After Interviews (00:11:05)

                            • Importance of following through with candidates to maintain professionalism and opportunities.

                            Conclusion and Acknowledgments (00:12:03)

                            • Wrap-up of the episode, encouragement for listeners, and thanks to the sponsor.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


                            In this episode of The Weekly Blitz, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into the increasingly prevalent issue of "ghosting" within the auto repair industry's hiring process. Ghosting, a term that describes the sudden cessation of communication by either job applicants or businesses without any prior explanation, has become a significant challenge for both parties involved.

                            Coach Chris begins by examining the underlying reasons for this trend. On the applicant's side, factors such as receiving multiple job offers, feeling overwhelmed by the job search process, or simply deciding that a particular position is not the right fit can lead to ghosting. From the business perspective, a lack of structured follow-up processes, being inundated with applications, or changes in hiring needs can result in businesses inadvertently ghosting candidates.

                            The impact of ghosting is profound, affecting both job seekers and business owners. For job seekers, being ghosted by potential employers can lead to feelings of frustration, confusion, and a lack of closure, which can be demoralizing and impact their confidence in the job market. For business owners, ghosting by candidates can disrupt hiring timelines, lead to wasted resources, and create gaps in staffing that affect operations.

                            To address these challenges, Coach Chris offers several strategies aimed at mitigating the occurrence of ghosting. He emphasizes the importance of clear communication throughout the hiring process. This includes setting expectations from the outset, providing timely updates to candidates, and being transparent about the hiring timeline and decision-making process.

                            Furthermore, Coach Chris highlights the role of empathy in improving hiring practices. By understanding the pressures and challenges faced by job seekers, businesses can tailor their communication and engagement strategies to be more supportive and considerate. This approach not only reduces the likelihood of ghosting but also enhances the overall candidate experience.


                            The episode concludes with practical tips for auto repair shop owners to refine their recruitment processes. These include implementing structured follow-up procedures, utilizing technology to manage applications efficiently, and fostering a company culture that values open and honest communication. By adopting these strategies, auto repair shops can improve their hiring outcomes, reduce the frustration caused by ghosting, and build stronger, more reliable teams.


                            The Rise of Ghosting (00:01:05)

                            • Discussion on the troubling trend of ghosting in the hiring process and its impacts.

                            Why Ghosting is Increasing (00:02:16)

                            • Exploration of the reasons behind the rise of ghosting, including job market dynamics.

                            Employee Perspective on Ghosting (00:03:16)

                            • Insights into why job seekers ghost employers, including feeling undervalued and overwhelmed.

                            Business Owner Perspective on Ghosting (00:05:41)

                            • Challenges business owners face when candidates ghost them, including time and financial losses.

                            The Importance of Communication (00:08:03)

                            • Emphasis on the need for better communication and transparency in the hiring process.

                            Impact on Business Reputation (00:09:00)

                            • How consistent ghosting can negatively affect a business's reputation and public image.

                            Strategies to Reduce Ghosting (00:09:30)

                            • Suggestions for both parties to improve communication and reduce ghosting occurrences.

                            Creating a Welcoming Interview Process (00:10:05)

                            • Advice on how to create a respectful and engaging interview environment for candidates.

                            Follow Through After Interviews (00:11:05)

                            • Importance of following through with candidates to maintain professionalism and opportunities.

                            Conclusion and Acknowledgments (00:12:03)

                            • Wrap-up of the episode, encouragement for listeners, and thanks to the sponsor.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            9bf9d95d-879d-4f55-afda-da0b24f68689Mon, 11 Nov 2024 00:15:00 -040011:22falsebonus                            Artificial Intelligence: We Have Some Concern! With Dan Vance [E016] - Speak Up! Effective CommunicationArtificial Intelligence: We Have Some Concern! With Dan Vance [E016] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            Our world is rushing head first into an A.I. future and we want to encourage our listeners to remain vigilant in these exciting times, as there is some legitimate cause for concern with the changes brought by A.I. Technology.

                            Joining us as our guest is Dan Vance from Shop Dog Marketing.

                            Craig has known Dan for a few years now and it was at ASTA in 2023 that he first heard Dan Speak Up on the topic of AI to a group of shop-owners on the promise and peril of AI…and he saw Dan deliver a presentation on the topic again at the MARS marketing conference with the Institute for Business Excellence in (beautiful) Ogde, UT earlier this year.

                            In this episode Dan acknowledges many of Craig's concerns regarding AI, while they both align on the actual benefits. 

                            Craig states regularly that the last skill machines should ever be able to take from us is our ability to communicate interpersonally and … but in some areas - A.I. is far more capable of outperforming certain tasks.  While that is happening - there remains a disconnect between AI’s ability to generate data and present the data in a way that can produce more effective interactions with real people. 

                            Our listeners who may share in Craig’s concerns will no doubt appreciate Dan’s calm and reassuring thoughts on the topic.  


                            Topics include:  

                            • Early AI and Machine learning
                            • The concept of Human Capital.
                            • Authenticity as a new focus
                            • Communication tendency becoming less synchronous
                            • Efficiency vs. Authenticity and what we lose
                            • AI Strengths and practical uses
                            • Social Proof - and a word on Reviews and AI
                            • Google quality rater guidelines - EAT - Experience Authority and Trust

                            Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            Our world is rushing head first into an A.I. future and we want to encourage our listeners to remain vigilant in these exciting times, as there is some legitimate cause for concern with the changes brought by A.I. Technology.

                            Joining us as our guest is Dan Vance from Shop Dog Marketing.

                            Craig has known Dan for a few years now and it was at ASTA in 2023 that he first heard Dan Speak Up on the topic of AI to a group of shop-owners on the promise and peril of AI…and he saw Dan deliver a presentation on the topic again at the MARS marketing conference with the Institute for Business Excellence in (beautiful) Ogde, UT earlier this year.

                            In this episode Dan acknowledges many of Craig's concerns regarding AI, while they both align on the actual benefits. 

                            Craig states regularly that the last skill machines should ever be able to take from us is our ability to communicate interpersonally and … but in some areas - A.I. is far more capable of outperforming certain tasks.  While that is happening - there remains a disconnect between AI’s ability to generate data and present the data in a way that can produce more effective interactions with real people. 

                            Our listeners who may share in Craig’s concerns will no doubt appreciate Dan’s calm and reassuring thoughts on the topic.  


                            Topics include:  

                            • Early AI and Machine learning
                            • The concept of Human Capital.
                            • Authenticity as a new focus
                            • Communication tendency becoming less synchronous
                            • Efficiency vs. Authenticity and what we lose
                            • AI Strengths and practical uses
                            • Social Proof - and a word on Reviews and AI
                            • Google quality rater guidelines - EAT - Experience Authority and Trust

                            Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            16f1522f-d421-4656-bf63-5f2c2aa6f228Mon, 11 Nov 2024 00:15:00 -040048:55falsebonus                            Strategies for Streamlining Workflow [THA 406]Strategies for Streamlining Workflow [THA 406]Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class
                            This episode is packed with actionable insights and practical ideas, covering everything from managing parts efficiently, utilizing loaner cars, and optimizing communication to navigating the challenges of varied customer generations and improving the customer service experience.
                            George Reynolds, Stress Free Auto Care Jimmy Bearden, Christian Brothers Automotive - Happy Valley, Glendale, AZ Gerald Martin, Martin's Auto Service, Anna, Illinois. Bill DeBoer, DeBoer’s Auto Sales & Service. Listen to Bill’s podcast episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Importance of Workflow (00:03:51)
                            • Role of Service Advisors (00:05:16)
                            • Challenges in Customer Communication (00:08:13)
                            • Intake Forms and Information Gathering (00:10:02)
                            • Timers for Customer Updates (00:11:15)
                            • Maximizing Workflow Efficiency (00:12:10)
                            • Customer Relationships and Wait Times (00:14:06)
                            • Customer Confidence and Workflow Success (00:16:41)
                            • Loaner Cars and Their Impact (00:17:09)
                            • Incentives for Timely Returns (00:19:06)
                            • Communication and Workflow Efficiency (00:22:57)
                            • Customer Communication Strategies (00:26:21)
                            • Managing Customer Expectations (00:28:53)
                            • Internal Messaging Systems (00:30:15)
                            • Documentation and Tracking (00:32:13)
                            • Communication Styles Across Generations (00:34:13)
                            • Workflow Challenges (00:37:37)
                            • Parts Management Efficiency (00:38:25)
                            • Streamlining Part Flow (00:39:33)
                            • Key Management Efficiency (00:42:00)
                            • Quality Control in Service (00:44:31)
                            • Team Culture and Client Experience (00:46:59)

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                                         Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class
                            This episode is packed with actionable insights and practical ideas, covering everything from managing parts efficiently, utilizing loaner cars, and optimizing communication to navigating the challenges of varied customer generations and improving the customer service experience.
                            George Reynolds,                             Stress Free Auto Care Jimmy Bearden, Christian Brothers Automotive - Happy Valley, Glendale, AZ Gerald Martin, Martin's Auto Service, Anna, Illinois. Bill DeBoer, DeBoer’s Auto Sales & Service. Listen to Bill’s podcast episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Importance of Workflow (00:03:51)
                            • Role of Service Advisors (00:05:16)
                            • Challenges in Customer Communication (00:08:13)
                            • Intake Forms and Information Gathering (00:10:02)
                            • Timers for Customer Updates (00:11:15)
                            • Maximizing Workflow Efficiency (00:12:10)
                            • Customer Relationships and Wait Times (00:14:06)
                            • Customer Confidence and Workflow Success (00:16:41)
                            • Loaner Cars and Their Impact (00:17:09)
                            • Incentives for Timely Returns (00:19:06)
                            • Communication and Workflow Efficiency (00:22:57)
                            • Customer Communication Strategies (00:26:21)
                            • Managing Customer Expectations (00:28:53)
                            • Internal Messaging Systems (00:30:15)
                            • Documentation and Tracking (00:32:13)
                            • Communication Styles Across Generations (00:34:13)
                            • Workflow Challenges (00:37:37)
                            • Parts Management Efficiency (00:38:25)
                            • Streamlining Part Flow (00:39:33)
                            • Key Management Efficiency (00:42:00)
                            • Quality Control in Service (00:44:31)
                            • Team Culture and Client Experience (00:46:59)

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       ]]>8ac2b196-64aa-4fac-8690-18f77d8e0a1bFri, 08 Nov 2024 14:00:00 -040048:52falsefull406406                            From Military Discipline to Automotive Leadership [RR 1005]From Military Discipline to Automotive Leadership [RR 1005]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 ASTA Expo, Carm Capriotto introduces Ryan Ragan, the newly appointed executive director of the Automotive Service and Tire Alliance (ASTA). The discussion dives into Ryan's diverse background in non-profits, biomedical fields, healthcare, and international trade associations. Ryan shares his observations on the automotive industry's challenges, particularly technician turnover, and outlines his plans to enhance training programs and engage younger generations. Emphasizing the importance of face-to-face interactions and community outreach, Ryan aims to foster a strong, supportive network within the ASTA organization. Show Notes
                            • Watch Full Video Episode
                            • ASTA EXPO: https://astaexpo.com/
                            • Importance of Face-to-Face Interactions (00:02:01)
                            • Ryan's Background (00:03:30)
                            • Challenges in the Automotive Industry (00:05:09)
                            • Youth Engagement Initiatives (00:06:54)
                            • Perceptions of Vocational Training (00:08:36)
                            • Industry Outreach (00:09:26)
                            • Millennials and Career Paths (00:12:46)
                            • Future Plans for the Association (00:14:24)
                            • Transparency in the Automotive Industry (00:15:09)
                            • Military Background Impact (00:17:23)
                            • Observations from ASTA Expo (00:18:07)
                            • Member Engagement and Feedback (00:19:42)

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       ]]>                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 ASTA Expo, Carm Capriotto introduces Ryan Ragan, the newly appointed executive director of the Automotive Service and Tire Alliance (ASTA). The discussion dives into Ryan's diverse background in non-profits, biomedical fields, healthcare, and international trade associations. Ryan shares his observations on the automotive industry's challenges, particularly technician turnover, and outlines his plans to enhance training programs and engage younger generations. Emphasizing the importance of face-to-face interactions and community outreach, Ryan aims to foster a strong, supportive network within the ASTA organization. Show Notes
                            • Watch Full Video Episode
                            • ASTA EXPO: https://astaexpo.com/
                            • Importance of Face-to-Face Interactions (00:02:01)
                            • Ryan's Background (00:03:30)
                            • Challenges in the Automotive Industry (00:05:09)
                            • Youth Engagement Initiatives (00:06:54)
                            • Perceptions of Vocational Training (00:08:36)
                            • Industry Outreach (00:09:26)
                            • Millennials and Career Paths (00:12:46)
                            • Future Plans for the Association (00:14:24)
                            • Transparency in the Automotive Industry (00:15:09)
                            • Military Background Impact (00:17:23)
                            • Observations from ASTA Expo (00:18:07)
                            • Member Engagement and Feedback (00:19:42)

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       ]]>                            2ca68b67-5ba3-49f9-88ad-ad227771bc0eFri, 08 Nov 2024 00:15:00 -040021:12falsefull10051005                            Legal Advice From a CPA [E143] - Business By The NumbersLegal Advice From a CPA [E143] - Business By The NumbersThanks to our partner, NAPA TRACS

                            In this episode, Hunt Demarest, CPA of Paar Melis and Associates, explores legal advice that CPAs often encounter, even though it's traditionally outside of their scope. From his personal experience with a rental property in Baltimore, Hunt dives into the importance of structuring real estate and business assets for liability protection. Here’s what you'll learn:

                            • Why CPAs sometimes need to give "legal advice" (and the inherent risks)
                            • How an LLC can provide a layer of legal protection for real estate investments
                            • Key steps to verify if your property is protected as intended
                            • Practical advice on setting up single-member vs. multi-member LLCs
                            • Common pitfalls when managing assets across multiple entities

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Thanks to our partner, NAPA TRACS

                            In this episode, Hunt Demarest, CPA of Paar Melis and Associates, explores legal advice that CPAs often encounter, even though it's traditionally outside of their scope. From his personal experience with a rental property in Baltimore, Hunt dives into the importance of structuring real estate and business assets for liability protection. Here’s what you'll learn:

                            • Why CPAs sometimes need to give "legal advice" (and the inherent risks)
                            • How an LLC can provide a layer of legal protection for real estate investments
                            • Key steps to verify if your property is protected as intended
                            • Practical advice on setting up single-member vs. multi-member LLCs
                            • Common pitfalls when managing assets across multiple entities

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            d347eb64-b0c2-4409-9e61-40678f17827cThu, 07 Nov 2024 00:15:00 -040029:48falsebonus                            The Power of Curiosity [E159] - Automotive Field TheoryThe Power of Curiosity [E159] - Automotive Field TheoryMatt Fanslow discusses how genuine curiosity can enhance diagnostic practices and improve interactions with clients and colleagues. Matt emphasizes the importance of approaching situations with curiosity rather than judgment, both in technical diagnostics and workplace relationships. He illustrates how curiosity can lead to more effective repairs and better understanding of employee performance. 

                            Show Notes

                            • Curiosity vs. Judgment (00:01:18)
                            • Scientific Method in Diagnostics (00:03:00)
                            • Understanding Electrical Systems (00:04:25)
                            • Preparing for New Technologies (00:07:01)
                            • Curiosity in Management (00:08:16)
                            • Exploring Performance Issues (00:09:39)
                            • Identifying Systemic Issues (00:13:05)
                            • Open Communication in the Workplace (00:14:12)
                            • Customer Interactions and Curiosity (00:15:29)
                            • Cultural Impact of Judgment (00:17:50)
                            • The Importance of Curiosity in Diagnostics (00:19:10)
                            • Curiosity in Personal Relationships (00:20:16)
                            • Curiosity as a Tool Against Judgment (00:21:30)

                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Matt Fanslow discusses how genuine curiosity can enhance diagnostic practices and improve interactions with clients and colleagues. Matt emphasizes the importance of approaching situations with curiosity rather than judgment, both in technical diagnostics and workplace relationships. He illustrates how curiosity can lead to more effective repairs and better understanding of employee performance. 

                            Show Notes

                            • Curiosity vs. Judgment (00:01:18)
                            • Scientific Method in Diagnostics (00:03:00)
                            • Understanding Electrical Systems (00:04:25)
                            • Preparing for New Technologies (00:07:01)
                            • Curiosity in Management (00:08:16)
                            • Exploring Performance Issues (00:09:39)
                            • Identifying Systemic Issues (00:13:05)
                            • Open Communication in the Workplace (00:14:12)
                            • Customer Interactions and Curiosity (00:15:29)
                            • Cultural Impact of Judgment (00:17:50)
                            • The Importance of Curiosity in Diagnostics (00:19:10)
                            • Curiosity in Personal Relationships (00:20:16)
                            • Curiosity as a Tool Against Judgment (00:21:30)

                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            8882fe84-12e3-4709-ab9f-4af196e09f0eWed, 06 Nov 2024 00:15:00 -040022:29falsebonus                            It's OK to Dream Big (Stop Playing Small) [E125] - The Auto Repair Marketing PodcastIt's OK to Dream Big (Stop Playing Small) [E125] - The Auto Repair Marketing PodcastWelcome to another episode of the Auto Repair Marketing Podcast! I'm your host, Brian Walker, and I’m excited to have my co-host, Kim, back with me after her recovery. Today, we’re diving into a topic that can change the game for your shop: Stop Playing Small.

                            If you’re tired of feeling stuck or just getting by, this episode is for you. We'll be talking about the mindset shifts and practical steps needed to build a thriving, impactful business. It’s time to break free from the limits we place on ourselves and dream bigger.

                            From overcoming the unique challenges of the auto repair industry to redefining what true success means, we’ll share real stories, honest advice, and strategies you can use to push your business to new heights. Plus, you’ll hear how the right mentors, clarity breaks, and a supportive community can make all the difference.

                            Get ready to challenge yourself, take a fresh look at your goals, and start building a business that’s more than just getting by—it’s an empire. 

                            Let’s jump in and stop playing small together!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit https://appfueled.com/ 

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            https://en.wikipedia.org/wiki/Start_with_Why  - Start with Why by Simon Sinek

                            https://youtu.be/u4ZoJKF_VuA?si=8yihKPEDRkFErdeN 

                            https://shopmarketingpros.com/kim-and-brian-tell-their-story/  - Episode 2 : Kim and Brian Tell Their Story

                            https://shopmarketingpros.com/walkers-hierarchy-of-marketing-needs/ - Walkers Hierachy of Marketing Needs (Blog)

                            https://shopmarketingpros.com/ep-101-walkers-hierarchy-of-marketing-needs/ - Podcast Episode 101 

                            https://shopmarketingpros.com/ep-084-failing-forward-in-marketing/ - Failing Forward in Marketing - Episode 84

                            Show Notes with Timestamps

                            • Introduction and Welcome (00:00:10) Brian introduces the episode and welcomes co-host Kim back after her surgery.
                            • Theme of the Episode (00:00:23) Discussion on the importance of "thinking big" in business, particularly in auto repair.
                            • Challenges in the Auto Repair Industry (00:02:19) Brian outlines unique hiring challenges and industry stigma faced by auto repair businesses.
                            • The Role of Money in Business (00:04:10) Exploration of how money is important but not the sole factor for happiness in business.
                            • Personal Goals Beyond Financial Success (00:05:21) Kim shares her personal aspirations, emphasizing freedom over financial gain.
                            • The Importance of a "Why" (00:08:36) Discussion on understanding one's purpose and how it influences business decisions.
                            • Lifestyle Business vs. Thriving Business (00:09:17) Brian contrasts lifestyle businesses with thriving businesses that support growth and stability.
                            • Responsibility of Business Owners (00:11:07) The importance of being able to support clients and be generous as a successful business owner.
                            • Sponsor Message: RepairPal (00:12:11) Promotion of RepairPal, highlighting its benefits for auto repair shops.
                            • Sponsor Message: App Fueled (00:13:11) Introduction to App Fueled and its customer loyalty app for auto repair businesses.
                            • Building an Empire Business (00:14:31) Brian encourages listeners to build a business that goes beyond mere survival and thrives.
                            • The Stress of Mediocre Business (00:15:32) Discusses the challenges and stress associated with running a mediocre business compared to a successful one.
                            • Clarity Breaks (00:17:44) Emphasizes the importance of taking time away from work to think and strategize for business growth.
                            • Learning from Disney (00:18:48) Brian shares insights from a clarity break, comparing his business aspirations to Disney's customer experience.
                            • Processing Past Failures (00:21:15) Kim and Brian discuss the importance of learning from past failures without letting them hinder future growth.
                            • Finding Mentorship (00:22:51) Encourages seeking mentors and coaches to guide business owners in their journey toward success.
                            • The Power of Community (00:24:01) Highlights the importance of surrounding oneself with supportive and successful individuals in the industry.
                            • Success Leaves Clues (00:26:04) Encourages emulating successful behaviors and practices to achieve business success.
                            • Influence and Accountability (00:27:29) Discusses the importance of being mindful of who influences your thoughts and actions in business.
                            • Teaching and Mentoring Others (00:27:49) Stresses that teaching others can reinforce personal learning and growth in business.
                            • Impact on Family and Followers (00:30:02) Reflects on how one's actions and success can inspire and influence family and others around them.
                            • The Importance of Community Support (00:30:56) Discusses the impact of community and friends on personal and business growth.
                            • Personal Journey and Reflection (00:31:19) Kim shares her experiences and challenges in providing for her son during tough times.
                            • Transformative Decisions (00:34:06) Highlights the significant changes made in 2019 that led to a more fulfilling life.
                            • Redefining Success (00:35:02) Emphasizes the need to define personal success beyond societal standards and expectations.
                            • Coaching and Accountability (00:37:04) Encourages listeners to evaluate their coaches and ensure they promote significant business growth.
                            • Surrounding Yourself with the Right People (00:38:05) Discusses the importance of having supportive friends and a positive team for success.
                            • Closing Thoughts and Sponsors (00:39:13) Brian thanks sponsors and encourages listeners to engage with the podcast.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            Welcome to another episode of the Auto Repair Marketing Podcast! I'm your host, Brian Walker, and I’m excited to have my co-host, Kim, back with me after her recovery. Today, we’re diving into a topic that can change the game for your shop: Stop Playing Small.

                            If you’re tired of feeling stuck or just getting by, this episode is for you. We'll be talking about the mindset shifts and practical steps needed to build a thriving, impactful business. It’s time to break free from the limits we place on ourselves and dream bigger.

                            From overcoming the unique challenges of the auto repair industry to redefining what true success means, we’ll share real stories, honest advice, and strategies you can use to push your business to new heights. Plus, you’ll hear how the right mentors, clarity breaks, and a supportive community can make all the difference.

                            Get ready to challenge yourself, take a fresh look at your goals, and start building a business that’s more than just getting by—it’s an empire. 

                            Let’s jump in and stop playing small together!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit https://appfueled.com/ 

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            https://en.wikipedia.org/wiki/Start_with_Why  - Start with Why by Simon Sinek

                            https://youtu.be/u4ZoJKF_VuA?si=8yihKPEDRkFErdeN 

                            https://shopmarketingpros.com/kim-and-brian-tell-their-story/  - Episode 2 : Kim and Brian Tell Their Story

                            https://shopmarketingpros.com/walkers-hierarchy-of-marketing-needs/ - Walkers Hierachy of Marketing Needs (Blog)

                            https://shopmarketingpros.com/ep-101-walkers-hierarchy-of-marketing-needs/ - Podcast Episode 101 

                            https://shopmarketingpros.com/ep-084-failing-forward-in-marketing/ - Failing Forward in Marketing - Episode 84

                            Show Notes with Timestamps

                            • Introduction and Welcome (00:00:10) Brian introduces the episode and welcomes co-host Kim back after her surgery.
                            • Theme of the Episode (00:00:23) Discussion on the importance of "thinking big" in business, particularly in auto repair.
                            • Challenges in the Auto Repair Industry (00:02:19) Brian outlines unique hiring challenges and industry stigma faced by auto repair businesses.
                            • The Role of Money in Business (00:04:10) Exploration of how money is important but not the sole factor for happiness in business.
                            • Personal Goals Beyond Financial Success (00:05:21) Kim shares her personal aspirations, emphasizing freedom over financial gain.
                            • The Importance of a "Why" (00:08:36) Discussion on understanding one's purpose and how it influences business decisions.
                            • Lifestyle Business vs. Thriving Business (00:09:17) Brian contrasts lifestyle businesses with thriving businesses that support growth and stability.
                            • Responsibility of Business Owners (00:11:07) The importance of being able to support clients and be generous as a successful business owner.
                            • Sponsor Message: RepairPal (00:12:11) Promotion of RepairPal, highlighting its benefits for auto repair shops.
                            • Sponsor Message: App Fueled (00:13:11) Introduction to App Fueled and its customer loyalty app for auto repair businesses.
                            • Building an Empire Business (00:14:31) Brian encourages listeners to build a business that goes beyond mere survival and thrives.
                            • The Stress of Mediocre Business (00:15:32) Discusses the challenges and stress associated with running a mediocre business compared to a successful one.
                            • Clarity Breaks (00:17:44) Emphasizes the importance of taking time away from work to think and strategize for business growth.
                            • Learning from Disney (00:18:48) Brian shares insights from a clarity break, comparing his business aspirations to Disney's customer experience.
                            • Processing Past Failures (00:21:15) Kim and Brian discuss the importance of learning from past failures without letting them hinder future growth.
                            • Finding Mentorship (00:22:51) Encourages seeking mentors and coaches to guide business owners in their journey toward success.
                            • The Power of Community (00:24:01) Highlights the importance of surrounding oneself with supportive and successful individuals in the industry.
                            • Success Leaves Clues (00:26:04) Encourages emulating successful behaviors and practices to achieve business success.
                            • Influence and Accountability (00:27:29) Discusses the importance of being mindful of who influences your thoughts and actions in business.
                            • Teaching and Mentoring Others (00:27:49) Stresses that teaching others can reinforce personal learning and growth in business.
                            • Impact on Family and Followers (00:30:02) Reflects on how one's actions and success can inspire and influence family and others around them.
                            • The Importance of Community Support (00:30:56) Discusses the impact of community and friends on personal and business growth.
                            • Personal Journey and Reflection (00:31:19) Kim shares her experiences and challenges in providing for her son during tough times.
                            • Transformative Decisions (00:34:06) Highlights the significant changes made in 2019 that led to a more fulfilling life.
                            • Redefining Success (00:35:02) Emphasizes the need to define personal success beyond societal standards and expectations.
                            • Coaching and Accountability (00:37:04) Encourages listeners to evaluate their coaches and ensure they promote significant business growth.
                            • Surrounding Yourself with the Right People (00:38:05) Discusses the importance of having supportive friends and a positive team for success.
                            • Closing Thoughts and Sponsors (00:39:13) Brian thanks sponsors and encourages listeners to engage with the podcast.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            bbcfc658-b2ce-4cff-98d0-bddd8cae6c12Wed, 06 Nov 2024 00:15:00 -040040:11falsebonus                            Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]Thanks to our Partner, NAPA Auto Care Part 2 of the "Unstoppable" series, the episode focuses on "Mastering Your Finances." Maryann Croce emphasizes the importance of understanding financial statements, calculating profit margins, and managing cash flow. She shares practical advice on building financial reserves and separating personal and business finances. The conversation aims to empower shop owners with financial literacy, enabling them to make informed decisions and ensure business sustainability.
                            Maryann, Small Biz Vantage. Maryann’s previous episodes HERE.
                            Show Notes
                            • Watch Full Video Episode
                            • Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]: https://remarkableresults.biz/remarkable-results-radio-podcast/e997/
                            • Here is the link to the worksheet for Episode 2: Mastering Your Finances https://bit.ly/3BBCOnb
                            • Mastering Your Finances (00:01:19)
                            • Understanding Financials (00:02:10)
                            • Importance of Healthy Profits (00:03:24)
                            • Mastering Financial Dashboard (00:05:04)
                            • Calculating Profit Margins (00:07:02)
                            • Industry Benchmarking (00:09:11)
                            • Understanding True Profit (00:10:08)
                            • Cash Flow Management (00:12:42)
                            • Personal Story on Cash Flow (00:13:49)
                            • Invoicing Best Practices (00:17:51)
                            • Emotional Aspects of Money (00:19:45)
                            • Cash Flow Management (00:20:02)
                            • Expense Control Strategies (00:21:06)
                            • Personal vs. Business Accounts (00:22:16)
                            • Normalizing Profit and Loss Statements (00:22:18)
                            • Building Financial Reserves (00:24:21)
                            • Cash Reserve Calculation (00:25:36)
                            • Strategic Decision-Making (00:26:28)
                            • Financial Literacy Development (00:28:45)
                            • Learning Financial Concepts (00:30:09)
                            • Building Cash Flow Confidence (00:31:20)
                            • Encouragement to Seek Help (00:32:21)

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                            Thanks to our Partner, NAPA Auto Care Part 2 of the "Unstoppable" series, the episode focuses on "Mastering Your Finances." Maryann Croce emphasizes the importance of understanding financial statements, calculating profit margins, and managing cash flow. She shares practical advice on building financial reserves and separating personal and business finances. The conversation aims to empower shop owners with financial literacy, enabling them to make informed decisions and ensure business sustainability.
                            Maryann, Small Biz Vantage. Maryann’s previous episodes HERE.
                            Show Notes
                            • Watch Full Video Episode
                            • Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]: https://remarkableresults.biz/remarkable-results-radio-podcast/e997/
                            • Here is the link to the worksheet for Episode 2: Mastering Your Finances https://bit.ly/3BBCOnb
                            • Mastering Your Finances (00:01:19)
                            • Understanding Financials (00:02:10)
                            • Importance of Healthy Profits (00:03:24)
                            • Mastering Financial Dashboard (00:05:04)
                            • Calculating Profit Margins (00:07:02)
                            • Industry Benchmarking (00:09:11)
                            • Understanding True Profit (00:10:08)
                            • Cash Flow Management (00:12:42)
                            • Personal Story on Cash Flow (00:13:49)
                            • Invoicing Best Practices (00:17:51)
                            • Emotional Aspects of Money (00:19:45)
                            • Cash Flow Management (00:20:02)
                            • Expense Control Strategies (00:21:06)
                            • Personal vs. Business Accounts (00:22:16)
                            • Normalizing Profit and Loss Statements (00:22:18)
                            • Building Financial Reserves (00:24:21)
                            • Cash Reserve Calculation (00:25:36)
                            • Strategic Decision-Making (00:26:28)
                            • Financial Literacy Development (00:28:45)
                            • Learning Financial Concepts (00:30:09)
                            • Building Cash Flow Confidence (00:31:20)
                            • Encouragement to Seek Help (00:32:21)

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                            b9cfce75-a2b2-4eaa-a234-390ccadfc5b4Tue, 05 Nov 2024 00:15:00 -040033:43falsefull10041004                            How Will the 2024 Presidential Election Impact Auto Repair Shop Owners? [E189] - Chris Cotton Weekly BlitzHow Will the 2024 Presidential Election Impact Auto Repair Shop Owners? [E189] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


                            In this episode of "The Weekly Blitz," Coach Chris Cotton delves into the potential impact of the 2024 presidential election on auto repair shop owners, offering a comprehensive analysis of the key issues that could shape the industry's future. He begins by examining the implications of small business support policies, highlighting how different candidates' approaches could influence access to funding, tax incentives, and overall business growth opportunities.


                            Coach Chris then shifts focus to workforce development, emphasizing the importance of training programs and educational initiatives that could be introduced or expanded depending on the election results. He stresses that a skilled workforce is crucial for shop owners to remain competitive and meet the evolving demands of the automotive industry.


                            Infrastructure spending is another critical topic discussed, as Coach Chris outlines how increased investment in roads, bridges, and transportation networks could lead to more business for repair shops due to higher vehicle usage. He also touches on the potential for regulatory changes, noting that shifts in environmental and safety regulations could affect shop operations and compliance requirements.


                            The discussion moves to minimum wage and labor laws, where Coach Chris analyzes how potential changes could impact labor costs and staffing strategies. He advises shop owners to stay informed about legislative developments and consider proactive measures to manage payroll expenses effectively.


                            Supply chain challenges are also on the agenda, with Coach Chris exploring how global economic policies and trade agreements resulting from the election could affect parts availability and pricing. He encourages shop owners to build strong relationships with suppliers and consider diversifying their sourcing strategies to mitigate risks.


                            Throughout the episode, Coach Chris emphasizes the importance of adaptability, urging shop owners to prepare for potential changes by reviewing their operations, budgeting for increased costs, and focusing on marketing efforts to attract and retain customers. He reassures listeners that maintaining strong customer relationships and operational efficiency will be key to navigating the evolving economic landscape, regardless of the election outcome. By staying informed and proactive, auto repair shop owners can position themselves for success in a dynamic and uncertain future.


                            Election Discussion Begins (00:01:11)

                            • Chris highlights the importance of the upcoming 2024 presidential election for auto repair shop owners.

                            Pros and Cons of the Election (00:02:13)

                            • A breakdown of potential advantages and disadvantages for auto repair businesses due to the election.

                            Support for Small Businesses (00:03:17)

                            • Discussion on potential small business tax credits and health insurance reforms from candidates.

                            Workforce Development Challenges (00:03:17)

                            • Focus on addressing the tech shortage through vocational training initiatives for the auto repair industry.

                            Infrastructure Spending Impact (00:03:17)

                            • How increased infrastructure spending can lead to more vehicle repairs due to wear and tear.

                            Potential Regulatory Changes (00:04:26)

                            • Concerns about new environmental regulations affecting business operations post-election.

                            Minimum Wage and Labor Laws (00:04:26)

                            • The impact of potential minimum wage increases and labor law changes on shop budgets.

                            Supply Chain Issues (00:05:28)

                            • Discussion on how international trade policies could affect parts pricing and availability.

                            Adaptability of Shop Owners (00:07:34)

                            • Emphasizing the importance of adaptability in business operations amidst changing political landscapes.

                            Preparing for Future Changes (00:08:31)

                            • Advice on budgeting and marketing strategies to navigate potential upcoming changes.

                            Customer Loyalty and Community Focus (00:08:31)

                            • The significance of building strong community ties and customer relationships during uncertain times.

                            Conclusion and Encouragement (00:09:38)

                            • Chris reassures listeners that challenges can be managed and encourages steady focus on business operations.



                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


                            In this episode of "The Weekly Blitz," Coach Chris Cotton delves into the potential impact of the 2024 presidential election on auto repair shop owners, offering a comprehensive analysis of the key issues that could shape the industry's future. He begins by examining the implications of small business support policies, highlighting how different candidates' approaches could influence access to funding, tax incentives, and overall business growth opportunities.


                            Coach Chris then shifts focus to workforce development, emphasizing the importance of training programs and educational initiatives that could be introduced or expanded depending on the election results. He stresses that a skilled workforce is crucial for shop owners to remain competitive and meet the evolving demands of the automotive industry.


                            Infrastructure spending is another critical topic discussed, as Coach Chris outlines how increased investment in roads, bridges, and transportation networks could lead to more business for repair shops due to higher vehicle usage. He also touches on the potential for regulatory changes, noting that shifts in environmental and safety regulations could affect shop operations and compliance requirements.


                            The discussion moves to minimum wage and labor laws, where Coach Chris analyzes how potential changes could impact labor costs and staffing strategies. He advises shop owners to stay informed about legislative developments and consider proactive measures to manage payroll expenses effectively.


                            Supply chain challenges are also on the agenda, with Coach Chris exploring how global economic policies and trade agreements resulting from the election could affect parts availability and pricing. He encourages shop owners to build strong relationships with suppliers and consider diversifying their sourcing strategies to mitigate risks.


                            Throughout the episode, Coach Chris emphasizes the importance of adaptability, urging shop owners to prepare for potential changes by reviewing their operations, budgeting for increased costs, and focusing on marketing efforts to attract and retain customers. He reassures listeners that maintaining strong customer relationships and operational efficiency will be key to navigating the evolving economic landscape, regardless of the election outcome. By staying informed and proactive, auto repair shop owners can position themselves for success in a dynamic and uncertain future.


                            Election Discussion Begins (00:01:11)

                            • Chris highlights the importance of the upcoming 2024 presidential election for auto repair shop owners.

                            Pros and Cons of the Election (00:02:13)

                            • A breakdown of potential advantages and disadvantages for auto repair businesses due to the election.

                            Support for Small Businesses (00:03:17)

                            • Discussion on potential small business tax credits and health insurance reforms from candidates.

                            Workforce Development Challenges (00:03:17)

                            • Focus on addressing the tech shortage through vocational training initiatives for the auto repair industry.

                            Infrastructure Spending Impact (00:03:17)

                            • How increased infrastructure spending can lead to more vehicle repairs due to wear and tear.

                            Potential Regulatory Changes (00:04:26)

                            • Concerns about new environmental regulations affecting business operations post-election.

                            Minimum Wage and Labor Laws (00:04:26)

                            • The impact of potential minimum wage increases and labor law changes on shop budgets.

                            Supply Chain Issues (00:05:28)

                            • Discussion on how international trade policies could affect parts pricing and availability.

                            Adaptability of Shop Owners (00:07:34)

                            • Emphasizing the importance of adaptability in business operations amidst changing political landscapes.

                            Preparing for Future Changes (00:08:31)

                            • Advice on budgeting and marketing strategies to navigate potential upcoming changes.

                            Customer Loyalty and Community Focus (00:08:31)

                            • The significance of building strong community ties and customer relationships during uncertain times.

                            Conclusion and Encouragement (00:09:38)

                            • Chris reassures listeners that challenges can be managed and encourages steady focus on business operations.



                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            14e6a54b-a271-4917-8fc1-7df86181faa7Mon, 04 Nov 2024 00:15:00 -040010:31falsebonus                            Speaking of Halloween - Fun with Story Telling [E015] - Speak Up! Effective CommunicationSpeaking of Halloween - Fun with Story Telling [E015] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            In this episode - our host Craig O’Neill welcomes (now) familiar friend of the show, Evan Wisner to have some fun telling a Halloween story. Evan and his brother both enjoy the art of story telling and in this episode we get a chance to hear a story that was based on Evan’s own experiences in the woods of Northern Michigan.

                            Story Telling is an old art form, and one that takes a great deal of practice - and after hearing the story Evan and Craig discuss a few of the ingredients to a good story - and invite Speak Up Listeners to have a good time listening to the details of the story and how it is told.


                            Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            In this episode - our host Craig O’Neill welcomes (now) familiar friend of the show, Evan Wisner to have some fun telling a Halloween story. Evan and his brother both enjoy the art of story telling and in this episode we get a chance to hear a story that was based on Evan’s own experiences in the woods of Northern Michigan.

                            Story Telling is an old art form, and one that takes a great deal of practice - and after hearing the story Evan and Craig discuss a few of the ingredients to a good story - and invite Speak Up Listeners to have a good time listening to the details of the story and how it is told.


                            Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            52a4b73a-f0a3-4530-a24e-cb5ba4e9a5a7Mon, 04 Nov 2024 00:15:00 -040034:29falsebonus                            To Your Health [THA 405]To Your Health [THA 405]Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class
                            Dive deep into the importance of health and wellness in the automotive aftermarket industry. This episode features insights from panelists Andy Bizub, Brian Walker, and Jaron Kleber, who discuss maintaining health through diet and exercise, the role of coaching and accountability, and the benefits of personalized nutrition. The conversation covers practical tips for keeping fitness routines while traveling, the connection between discipline and success in life and business, and the transformative effects of mindful dietary choices. Together, they underscore the crucial role of health in achieving personal and professional success, encouraging listeners to prioritize wellness amidst the demands of the industry. Tune in to discover sustainable, healthy practices to enhance your quality of life.
                            Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Jaron Kleber, Repair Shop of Tomorrow, Jaron’s previous episodes HERE Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast Show Notes
                            • Watch Full Video Episode
                            • Brian's Health Journey (00:04:17)
                            • Andy on Passion for Health (00:06:30)
                            • Jaron's Tracking and Goal Setting (00:08:03)
                            • Dietary Focus and Accountability (00:13:33)
                            • Eating Real Food (00:15:57)
                            • Keto Diet Insights (00:18:26)
                            • Personal Health Goals (00:19:20)
                            • Healthy Snacking Tips (00:23:38)
                            • Accountability in Health (00:24:51)
                            • Coaching for Success (00:25:12)
                            • Traveling and Workouts (00:31:18)
                            • Restaurant Accommodations (00:34:02)
                            • Hormonal Health and Its Impact (00:35:46)
                            • Health's Influence on Business Success (00:37:19)
                            • Discipline Over Motivation (00:39:47)
                            • Final Thoughts on Health and Success (00:41:42)

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                                         Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class
                            Dive deep into the importance of health and wellness in the automotive aftermarket industry. This episode features insights from panelists Andy Bizub, Brian Walker, and Jaron Kleber, who discuss maintaining health through diet and exercise, the role of coaching and accountability, and the benefits of personalized nutrition. The conversation covers practical tips for keeping fitness routines while traveling, the connection between discipline and success in life and business, and the transformative effects of mindful dietary choices. Together, they underscore the crucial role of health in achieving personal and professional success, encouraging listeners to prioritize wellness amidst the demands of the industry. Tune in to discover sustainable, healthy practices to enhance your quality of life.
                            Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Jaron Kleber, Repair Shop of Tomorrow, Jaron’s previous episodes HERE Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast Show Notes
                            • Watch Full Video Episode
                            • Brian's Health Journey (00:04:17)
                            • Andy on Passion for Health (00:06:30)
                            • Jaron's Tracking and Goal Setting (00:08:03)
                            • Dietary Focus and Accountability (00:13:33)
                            • Eating Real Food (00:15:57)
                            • Keto Diet Insights (00:18:26)
                            • Personal Health Goals (00:19:20)
                            • Healthy Snacking Tips (00:23:38)
                            • Accountability in Health (00:24:51)
                            • Coaching for Success (00:25:12)
                            • Traveling and Workouts (00:31:18)
                            • Restaurant Accommodations (00:34:02)
                            • Hormonal Health and Its Impact (00:35:46)
                            • Health's Influence on Business Success (00:37:19)
                            • Discipline Over Motivation (00:39:47)
                            • Final Thoughts on Health and Success (00:41:42)

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       ]]>                            9e051fb3-53f6-4851-8016-e64d48d767dfFri, 01 Nov 2024 14:00:00 -040042:47falsefull405405                            Rising Car Theft and Licensing Challenges [RR 1003]Rising Car Theft and Licensing Challenges [RR 1003]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 ASTA Expo, Keith Perkins discusses critical issues in the automotive industry, including locksmith licensing, car theft, and the aftermarket scan tool validation program. Keith emphasizes the importance of continuous learning and the challenges of misinformation and fear of change within the industry. The conversation highlights the need for better communication between industry professionals and lawmakers, urging technicians to stay informed and proactive in adapting to evolving technologies and regulations. Keith Perkins, L1 Automotive Training, Listen to Keith’s previous episode HERE. Show Notes
                            • Watch Full Video Episode
                            • ASTA EXPO: https://astaexpo.com/
                            • Commitment of Trainers (00:02:46)
                            • Misinformation in the Industry (00:04:02)
                            • Fear of Change in Technology (00:04:15)
                            • Aftermarket Scan Tool Validation Program (00:05:52)
                            • Car Theft Issues (00:10:49)
                            • Legislation on Locksmith Licensing (00:11:59)
                            • Challenges of Obtaining Locksmith License (00:12:44)
                            • OEM vs. Aftermarket Tools (00:14:21)
                            • Legislation Impacts (00:16:42)
                            • Legislative Origins (00:20:28)
                            • Concerns About Tool Bans (00:21:46)
                            • Reaching Out to Legislators (00:22:56)
                            • Board Member Responsibilities (00:24:21)
                            • Key Manufacturing Insights (00:28:04)
                            • Challenges in Locksmith Licensing (00:30:13)
                            • Locksmith Licensing Discussion (00:31:18)
                            • Training and Technician Retention (00:31:25)
                            • Success Stories in Training (00:31:51)
                            • Collaboration Over Competition (00:32:44)
                            • Excuses for Not Attending Training (00:34:53)
                            • Call for Accountability (00:35:14)
                            • Impact of Training on Problem Solving (00:35:36)
                            • Utilizing Class Notes (00:36:18)
                            • Hands-On Experience Importance (00:37:01)

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       ]]>                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 ASTA Expo, Keith Perkins discusses critical issues in the automotive industry, including locksmith licensing, car theft, and the aftermarket scan tool validation program. Keith emphasizes the importance of continuous learning and the challenges of misinformation and fear of change within the industry. The conversation highlights the need for better communication between industry professionals and lawmakers, urging technicians to stay informed and proactive in adapting to evolving technologies and regulations. Keith Perkins, L1 Automotive Training, Listen to Keith’s previous episode HERE. Show Notes
                            • Watch Full Video Episode
                            • ASTA EXPO: https://astaexpo.com/
                            • Commitment of Trainers (00:02:46)
                            • Misinformation in the Industry (00:04:02)
                            • Fear of Change in Technology (00:04:15)
                            • Aftermarket Scan Tool Validation Program (00:05:52)
                            • Car Theft Issues (00:10:49)
                            • Legislation on Locksmith Licensing (00:11:59)
                            • Challenges of Obtaining Locksmith License (00:12:44)
                            • OEM vs. Aftermarket Tools (00:14:21)
                            • Legislation Impacts (00:16:42)
                            • Legislative Origins (00:20:28)
                            • Concerns About Tool Bans (00:21:46)
                            • Reaching Out to Legislators (00:22:56)
                            • Board Member Responsibilities (00:24:21)
                            • Key Manufacturing Insights (00:28:04)
                            • Challenges in Locksmith Licensing (00:30:13)
                            • Locksmith Licensing Discussion (00:31:18)
                            • Training and Technician Retention (00:31:25)
                            • Success Stories in Training (00:31:51)
                            • Collaboration Over Competition (00:32:44)
                            • Excuses for Not Attending Training (00:34:53)
                            • Call for Accountability (00:35:14)
                            • Impact of Training on Problem Solving (00:35:36)
                            • Utilizing Class Notes (00:36:18)
                            • Hands-On Experience Importance (00:37:01)

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                       ]]>                            934bb425-9281-4c4e-b608-f0e5955107bdFri, 01 Nov 2024 00:15:00 -040038:09falsefull10031003                            Talking Shop with Chris Cotton [E142] - Business By The NumbersTalking Shop with Chris Cotton [E142] - Business By The NumbersChris Cotton of Autofix Shop Coaching returns to share his journey from coaching to becoming a shop owner at Firestone of Durango. In this episode, Chris dives deep into the challenges of purchasing a shop, revamping it with new technology, and ensuring a seamless operation while being an absentee owner. Discover how he turned around a business and the valuable lessons he learned along the way.

                            • Chris shares his experience of buying and managing a shop while remaining a hands-off owner.
                            • The importance of employee retention during transitions.
                            • Key insights into increasing shop profitability through technology and operational efficiency.
                            • How to negotiate and finance a business purchase for maximum benefit.
                            • Why consistent customer communication is crucial for shop success.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            Chris Cotton of Autofix Shop Coaching returns to share his journey from coaching to becoming a shop owner at Firestone of Durango. In this episode, Chris dives deep into the challenges of purchasing a shop, revamping it with new technology, and ensuring a seamless operation while being an absentee owner. Discover how he turned around a business and the valuable lessons he learned along the way.

                            • Chris shares his experience of buying and managing a shop while remaining a hands-off owner.
                            • The importance of employee retention during transitions.
                            • Key insights into increasing shop profitability through technology and operational efficiency.
                            • How to negotiate and finance a business purchase for maximum benefit.
                            • Why consistent customer communication is crucial for shop success.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            8fea488c-03da-449c-82ce-98e55726dbedThu, 31 Oct 2024 00:15:00 -040054:06falsebonus                            Great Expectations with Margaret Light [E158] - Automotive Field TheoryGreat Expectations with Margaret Light [E158] - Automotive Field TheoryMatt Fanslow and licensed marriage and family therapist Margaret Light explore the theme of expectations in interpersonal relationships.

                            Matt Fanslow shares a personal story about trying to surprise his wife and her friend with a thoughtful gesture that didn’t turn out as he’d hoped. This experience opens up a conversation about how expectations are shaped, highlighting the difference between clear and unspoken expectations and why direct communication is essential. They also discuss cultural influences on expectations and the value of ongoing dialogue to manage them effectively, ultimately promoting healthier relationships.

                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Matt Fanslow and licensed marriage and family therapist Margaret Light explore the theme of expectations in interpersonal relationships.

                            Matt Fanslow shares a personal story about trying to surprise his wife and her friend with a thoughtful gesture that didn’t turn out as he’d hoped. This experience opens up a conversation about how expectations are shaped, highlighting the difference between clear and unspoken expectations and why direct communication is essential. They also discuss cultural influences on expectations and the value of ongoing dialogue to manage them effectively, ultimately promoting healthier relationships.

                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            8ebddcbc-e346-4d72-a0ab-f73eaef27cb8Wed, 30 Oct 2024 00:15:00 -040001:07:15falsebonus                            BNI and Auto Repair Go Hand in Hand with Steve Hand [E124] - The Auto Repair Marketing PodcastBNI and Auto Repair Go Hand in Hand with Steve Hand [E124] - The Auto Repair Marketing PodcastCurious about how BNI can transform your auto repair shop's success? Discover the secrets to building powerful referral networks, creating meaningful connections, and turning BNI meetings into your most valuable sales opportunity.

                            In this episode, Brian and Kim Walker sit down with BNI expert Steve Hand to explore how BNI can help you fill your bays, streamline your networking, and grow your business through strategic partnerships. From finding the perfect chapter to mastering the art of specific referrals, you'll learn actionable tips for making the most of your BNI membership.

                            Ready to elevate your shop’s networking game and drive more customers through your doors?

                            Hit play now and unlock the potential of BNI for your business!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            https://www.bni.com/ 

                            How To Get In Touch With The Guest

                            https://www.linkedin.com/in/shand/ 

                            https://trianglebni.com/en-US/index 

                            Show Notes with Timestamps

                            • Introduction to BNI (00:00:10) Brian introduces the podcast and welcomes Steve Hand, a BNI expert.
                            • Reconnecting After Years (00:00:52) Steve and Brian reminisce about their long-standing friendship and connection.
                            • The Importance of BNI (00:01:55) Discussion on why BNI is essential for auto repair businesses and its benefits.
                            • Understanding BNI (00:02:32) Steve explains what BNI is and how it helps businesses succeed through collaboration.
                            • Weekly Sales Meetings (00:03:14) Steve emphasizes BNI meetings as crucial weekly sales meetings for businesses.
                            • Looking for Opportunities (00:03:28) Steve discusses how to identify potential customers during networking.
                            • Building Relationships (00:05:38) Importance of personal connections and understanding each other’s backgrounds in BNI.
                            • 1-to-1 Meetings (00:06:21) Brian and Steve talk about the significance of one-on-one meetings in BNI.
                            • Activating Relationships (00:07:30) Steve shares strategies for nurturing relationships to enhance networking effectiveness.
                            • Referral Processes (00:08:19) Steve explains how to recognize opportunities for referrals within your network.
                            • Gratitude to RepairPal (00:09:17) Brian thanks RepairPal for sponsoring the episode and highlights its benefits.
                            • Personal Experiences in BNI (00:10:16) Kim shares her experience of being in two separate BNI groups with Brian.
                            • Themed Referral Campaigns (00:10:59) Steve discusses the effectiveness of themed referral campaigns in BNI.
                            • Trial and Error in Networking (00:11:41) Steve reflects on learning through trial and error to improve referral requests.
                            • Sticking to a Campaign (00:12:42) Steve explains the importance of consistency in referral campaigns for better results.
                            • Story of a Soccer Mom (00:13:01) Discussion about a successful vehicle repair story involving a soccer mom.
                            • BNI Presentation Challenges (00:13:14) Addressing difficulties in creating unique 62-second presentations for BNI meetings.
                            • Finding the Right Market (00:14:21) A pizza shop owner shifts focus from weddings to catering for pharmaceutical reps.
                            • Starting BNI Groups (00:15:56) Advice for shop owners interested in starting BNI groups in their towns.
                            • County Lines and BNI (00:16:28) Understanding how county lines affect the establishment of BNI chapters.
                            • Becoming a Connector (00:17:18) Benefits of starting a BNI group and becoming a key connector in the community.
                            • Choosing the Right BNI Group (00:17:56) Guidance on selecting the right BNI chapter in areas with multiple options.
                            • Finding Suitable BNI Chapters (00:19:17) Encouragement to use the official BNI website for locating chapters.
                            • Collaboratin Among Non-Competing Businesses (00:20:24) Discussion on how non-competing businesses can collaborate effectively within BNI.
                            • Value of BNI Membership (00:23:02) Addressing common objections regarding the financial and time investment in BNI.
                            • Success Stories from BNI (00:24:45) Highlighting a general contractor's significant business growth through BNI participation.
                            • Introduction to BNI Benefits (00:25:28) Discussion on how a mechanic benefited from being part of a BNI group.
                            • Overview of BNI Meetings (00:26:06) Description of the typical structure and agenda of a BNI meeting.
                            • Networking Process (00:26:54) Explanation of how networking occurs during BNI meetings, including introductions.
                            • Referrals and Testimonials (00:27:48) Insight into how referrals are shared and the importance of accountability in BNI.
                            • Tips for Effective Networking (00:28:39) Advice on being specific when asking for referrals and networking.
                            • Public Speaking Growth (00:30:15) Personal experiences on how BNI helped individuals improve public speaking skills.
                            • Visitor Experience in BNI (00:31:30) Encouragement for newcomers to visit BNI chapters before committing to membership.
                            • Contact Information for BNI (00:32:10) Details on how to reach Steve Hand for inquiries about BNI in North Carolina.
                            • Closing Remarks (00:32:45) Appreciation for the guest and sponsor, and a call to action for listeners.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            Thanks to our partner, RepairPal. Visit the Web HERE

                            Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            ]]>                            Curious about how BNI can transform your auto repair shop's success? Discover the secrets to building powerful referral networks, creating meaningful connections, and turning BNI meetings into your most valuable sales opportunity.

                            In this episode, Brian and Kim Walker sit down with BNI expert Steve Hand to explore how BNI can help you fill your bays, streamline your networking, and grow your business through strategic partnerships. From finding the perfect chapter to mastering the art of specific referrals, you'll learn actionable tips for making the most of your BNI membership.

                            Ready to elevate your shop’s networking game and drive more customers through your doors?

                            Hit play now and unlock the potential of BNI for your business!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            https://www.bni.com/ 

                            How To Get In Touch With The Guest

                            https://www.linkedin.com/in/shand/ 

                            https://trianglebni.com/en-US/index 

                            Show Notes with Timestamps

                            • Introduction to BNI (00:00:10) Brian introduces the podcast and welcomes Steve Hand, a BNI expert.
                            • Reconnecting After Years (00:00:52) Steve and Brian reminisce about their long-standing friendship and connection.
                            • The Importance of BNI (00:01:55) Discussion on why BNI is essential for auto repair businesses and its benefits.
                            • Understanding BNI (00:02:32) Steve explains what BNI is and how it helps businesses succeed through collaboration.
                            • Weekly Sales Meetings (00:03:14) Steve emphasizes BNI meetings as crucial weekly sales meetings for businesses.
                            • Looking for Opportunities (00:03:28) Steve discusses how to identify potential customers during networking.
                            • Building Relationships (00:05:38) Importance of personal connections and understanding each other’s backgrounds in BNI.
                            • 1-to-1 Meetings (00:06:21) Brian and Steve talk about the significance of one-on-one meetings in BNI.
                            • Activating Relationships (00:07:30) Steve shares strategies for nurturing relationships to enhance networking effectiveness.
                            • Referral Processes (00:08:19) Steve explains how to recognize opportunities for referrals within your network.
                            • Gratitude to RepairPal (00:09:17) Brian thanks RepairPal for sponsoring the episode and highlights its benefits.
                            • Personal Experiences in BNI (00:10:16) Kim shares her experience of being in two separate BNI groups with Brian.
                            • Themed Referral Campaigns (00:10:59) Steve discusses the effectiveness of themed referral campaigns in BNI.
                            • Trial and Error in Networking (00:11:41) Steve reflects on learning through trial and error to improve referral requests.
                            • Sticking to a Campaign (00:12:42) Steve explains the importance of consistency in referral campaigns for better results.
                            • Story of a Soccer Mom (00:13:01) Discussion about a successful vehicle repair story involving a soccer mom.
                            • BNI Presentation Challenges (00:13:14) Addressing difficulties in creating unique 62-second presentations for BNI meetings.
                            • Finding the Right Market (00:14:21) A pizza shop owner shifts focus from weddings to catering for pharmaceutical reps.
                            • Starting BNI Groups (00:15:56) Advice for shop owners interested in starting BNI groups in their towns.
                            • County Lines and BNI (00:16:28) Understanding how county lines affect the establishment of BNI chapters.
                            • Becoming a Connector (00:17:18) Benefits of starting a BNI group and becoming a key connector in the community.
                            • Choosing the Right BNI Group (00:17:56) Guidance on selecting the right BNI chapter in areas with multiple options.
                            • Finding Suitable BNI Chapters (00:19:17) Encouragement to use the official BNI website for locating chapters.
                            • Collaboratin Among Non-Competing Businesses (00:20:24) Discussion on how non-competing businesses can collaborate effectively within BNI.
                            • Value of BNI Membership (00:23:02) Addressing common objections regarding the financial and time investment in BNI.
                            • Success Stories from BNI (00:24:45) Highlighting a general contractor's significant business growth through BNI participation.
                            • Introduction to BNI Benefits (00:25:28) Discussion on how a mechanic benefited from being part of a BNI group.
                            • Overview of BNI Meetings (00:26:06) Description of the typical structure and agenda of a BNI meeting.
                            • Networking Process (00:26:54) Explanation of how networking occurs during BNI meetings, including introductions.
                            • Referrals and Testimonials (00:27:48) Insight into how referrals are shared and the importance of accountability in BNI.
                            • Tips for Effective Networking (00:28:39) Advice on being specific when asking for referrals and networking.
                            • Public Speaking Growth (00:30:15) Personal experiences on how BNI helped individuals improve public speaking skills.
                            • Visitor Experience in BNI (00:31:30) Encouragement for newcomers to visit BNI chapters before committing to membership.
                            • Contact Information for BNI (00:32:10) Details on how to reach Steve Hand for inquiries about BNI in North Carolina.
                            • Closing Remarks (00:32:45) Appreciation for the guest and sponsor, and a call to action for listeners.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            Thanks to our partner, RepairPal. Visit the Web HERE

                            Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            ]]>                            0ec6f45d-6ecf-4d4b-a358-bad2a32e567fWed, 30 Oct 2024 00:15:00 -040033:32falsebonus                            Shift Happens: Pro Tips on CVT Maintenance and More! [RR 1002]Shift Happens: Pro Tips on CVT Maintenance and More! [RR 1002]Thanks to our Partner, NAPA Auto Care
                            Join Tracy Capriotto as she takes her car to the expert hands of Bryan Pollock, known as the "Beast from the East." In this episode, Tracy dives into the world of preventative maintenance, covering essential services like CVT and transmission fluid checks, pre-scans, and battery testing. Bryan brings his meticulous approach to vehicle care, emphasizing the importance of following manufacturer guidelines for everything from fluid changes to tire rotations. As Tracy learns about choosing the correct transmission fluid and the precise steps for checking fluid levels and temperature, listeners gain valuable insights into the impact of regular maintenance on vehicle longevity and performance.
                            Show Notes
                            • Watch Full Video Episode
                            • Routine Test Drives (00:00:35)
                            • Farm Country Anecdote (00:02:08)
                            • CVT Functionality (00:03:26)
                            • Importance of Transmission Fluid (00:05:39)
                            • Role of Transmission Fluid (00:06:54)
                            • Pre-Scan Process (00:07:34)
                            • Transmission Fluid Color (00:08:25)
                            • Battery Testing Insights (00:08:52)
                            • Scanning Vehicle Modules (00:10:42)
                            • Vehicle Condition Report (00:11:24)
                            • Battery Replacement Considerations (00:12:20)
                            • Oil Check Procedure (00:12:47)
                            • Checking Air Filter (00:16:12)
                            • Brake Fluid Analysis (00:16:32)
                            • Suspension Check (00:17:01)
                            • Tire Condition Assessment (00:19:02)
                            • Oil Filter Leak Discovery (00:20:02)
                            • Oil Leak Explanation (00:21:04)
                            • Transmission Inspection (00:23:40)
                            • CVT Fluid Drain Procedure (00:24:10)
                            • Fluid Filling Techniques (00:25:32)
                            • Service Information Importance (00:26:13)
                            • Aftermarket Fluid Options (00:27:56)
                            • Fluid Temperature Checking (00:31:10)
                            • Fluid Circulation Process (00:32:39)
                            • Surface Rust Management (00:35:00)
                            • O-Ring Replacement Reminder (00:36:59)
                            • Gray Areas in Service Recommendations (00:38:19)
                            • Importance of O-Ring Replacement (00:38:40)
                            • Correct Fluid Level Setting (00:41:05)
                            • Air Venting in Transmission (00:41:35)
                            • Routine for Tire Rotation (00:43:00)
                            • Cleaning Corrosion from Wheels (00:43:18)
                            • Importance of Proper Lug Nut Tightening (00:46:01)
                            • Final Thoughts on Vehicle Maintenance (00:48:15)

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                            Thanks to our Partner, NAPA Auto Care
                            Join Tracy Capriotto as she takes her car to the expert hands of Bryan Pollock, known as the "Beast from the East." In this episode, Tracy dives into the world of preventative maintenance, covering essential services like CVT and transmission fluid checks, pre-scans, and battery testing. Bryan brings his meticulous approach to vehicle care, emphasizing the importance of following manufacturer guidelines for everything from fluid changes to tire rotations. As Tracy learns about choosing the correct transmission fluid and the precise steps for checking fluid levels and temperature, listeners gain valuable insights into the impact of regular maintenance on vehicle longevity and performance.
                            Show Notes
                            • Watch Full Video Episode
                            • Routine Test Drives (00:00:35)
                            • Farm Country Anecdote (00:02:08)
                            • CVT Functionality (00:03:26)
                            • Importance of Transmission Fluid (00:05:39)
                            • Role of Transmission Fluid (00:06:54)
                            • Pre-Scan Process (00:07:34)
                            • Transmission Fluid Color (00:08:25)
                            • Battery Testing Insights (00:08:52)
                            • Scanning Vehicle Modules (00:10:42)
                            • Vehicle Condition Report (00:11:24)
                            • Battery Replacement Considerations (00:12:20)
                            • Oil Check Procedure (00:12:47)
                            • Checking Air Filter (00:16:12)
                            • Brake Fluid Analysis (00:16:32)
                            • Suspension Check (00:17:01)
                            • Tire Condition Assessment (00:19:02)
                            • Oil Filter Leak Discovery (00:20:02)
                            • Oil Leak Explanation (00:21:04)
                            • Transmission Inspection (00:23:40)
                            • CVT Fluid Drain Procedure (00:24:10)
                            • Fluid Filling Techniques (00:25:32)
                            • Service Information Importance (00:26:13)
                            • Aftermarket Fluid Options (00:27:56)
                            • Fluid Temperature Checking (00:31:10)
                            • Fluid Circulation Process (00:32:39)
                            • Surface Rust Management (00:35:00)
                            • O-Ring Replacement Reminder (00:36:59)
                            • Gray Areas in Service Recommendations (00:38:19)
                            • Importance of O-Ring Replacement (00:38:40)
                            • Correct Fluid Level Setting (00:41:05)
                            • Air Venting in Transmission (00:41:35)
                            • Routine for Tire Rotation (00:43:00)
                            • Cleaning Corrosion from Wheels (00:43:18)
                            • Importance of Proper Lug Nut Tightening (00:46:01)
                            • Final Thoughts on Vehicle Maintenance (00:48:15)

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/         ]]>                            c86a0f9c-eb0e-4b7d-8d07-59dedd2cf330Tue, 29 Oct 2024 00:15:00 -040048:40falsefull10021002                            You Can't Miss What You Haven't Experienced: The Secret to Crushing Your Competition in Auto Repair [E188] - Chris Cotton Weekly BlitzYou Can't Miss What You Haven't Experienced: The Secret to Crushing Your Competition in Auto Repair [E188] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton delves into enhancing customer experience in the auto repair industry. He underscores that many customers have never encountered exceptional service, presenting a unique opportunity for shops to stand out. Chris shares practical tips for creating memorable interactions, emphasizing communication, trust, and personal connections. He advises making every touchpoint memorable, under-promising and over-delivering, and building trust through transparency.

                            Chris begins by discussing the importance of first impressions. He suggests that the initial phone call or visit to the shop sets the tone for the entire customer experience. He recommends training staff to greet customers warmly, listen attentively to their concerns, and provide clear, concise information about the services offered. By doing so, shops can immediately establish a positive rapport with their clients.


                            Next, Chris highlights the significance of ongoing communication. He advises shop owners to keep customers informed throughout the repair process, providing updates on the status of their vehicle and any unexpected issues that arise. This proactive approach not only keeps customers in the loop but also demonstrates the shop's commitment to transparency and honesty.


                            Chris also emphasizes the power of personal connections. He encourages shop owners to take the time to get to know their customers, remembering their names, preferences, and previous interactions. This personalized approach can make customers feel valued and appreciated, fostering loyalty and repeat business.


                            In addition to these interpersonal strategies, Chris discusses the importance of creating a comfortable and welcoming shop environment. He suggests investing in a clean, well-organized waiting area with amenities such as Wi-Fi, refreshments, and reading materials. A pleasant atmosphere can make the wait time more enjoyable and leave a lasting positive impression.


                            Sponsored by Shop Marketing Pros, the episode highlights the importance of marketing in attracting and retaining customers. Chris advises shop owners to leverage digital marketing tools, such as social media and email campaigns, to showcase their exceptional service and engage with their audience. He also recommends soliciting and showcasing customer reviews and testimonials to build credibility and trust.


                            The episode concludes with Chris encouraging shop owners to transform their services into unforgettable experiences. He reminds them that in an industry where exceptional service is rare, going above and beyond can set their shop apart from the competition. By focusing on communication, trust, personal connections, and a welcoming environment, auto repair shops can create loyal customers who return time and time again.


                            Introduction to Supercharging Your Auto Repair Business (00:00:05)

                            • Coach Chris Cotton introduces the podcast and its focus on enhancing auto repair business strategies.

                            The Concept of Customer Experience (00:01:01)

                            • Discussing the importance of customer experience in retaining clients and outshining competitors.

                            Understanding Customer Loyalty (00:02:10)

                            • Exploring reasons why some customers remain loyal despite poor service and the impact of experience.

                            The Customer Experience Gap (00:03:10)

                            • Highlighting the difference between basic service and exceptional customer experience in auto repair.

                            Making Touchpoints Memorable (00:04:11)

                            • Tips on ensuring every interaction with customers is professional and positive.

                            The Importance of Communication (00:05:25)

                            • Emphasizing clear and consistent communication to reduce customer frustrations and build trust.

                            Under-Promise and Over-Deliver (00:05:25)

                            • Encouraging shops to exceed customer expectations with timely service and added touches.

                            Building Trust through Transparency (00:06:30)

                            • Discussing the significance of honesty and transparency in auto repair to foster customer trust.

                            Creating Personal Connections (00:06:30)

                            • Strategies for personalizing service to enhance customer loyalty and satisfaction.

                            The Competitive Advantage of Experience (00:07:35)

                            • Explaining how superior customer experience can be a shop's strongest competitive edge.

                            Conclusion and Call to Action (00:07:35)

                            • Encouraging listeners to focus on creating unforgettable customer experiences to crush the competition.



                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton delves into enhancing customer experience in the auto repair industry. He underscores that many customers have never encountered exceptional service, presenting a unique opportunity for shops to stand out. Chris shares practical tips for creating memorable interactions, emphasizing communication, trust, and personal connections. He advises making every touchpoint memorable, under-promising and over-delivering, and building trust through transparency.

                            Chris begins by discussing the importance of first impressions. He suggests that the initial phone call or visit to the shop sets the tone for the entire customer experience. He recommends training staff to greet customers warmly, listen attentively to their concerns, and provide clear, concise information about the services offered. By doing so, shops can immediately establish a positive rapport with their clients.


                            Next, Chris highlights the significance of ongoing communication. He advises shop owners to keep customers informed throughout the repair process, providing updates on the status of their vehicle and any unexpected issues that arise. This proactive approach not only keeps customers in the loop but also demonstrates the shop's commitment to transparency and honesty.


                            Chris also emphasizes the power of personal connections. He encourages shop owners to take the time to get to know their customers, remembering their names, preferences, and previous interactions. This personalized approach can make customers feel valued and appreciated, fostering loyalty and repeat business.


                            In addition to these interpersonal strategies, Chris discusses the importance of creating a comfortable and welcoming shop environment. He suggests investing in a clean, well-organized waiting area with amenities such as Wi-Fi, refreshments, and reading materials. A pleasant atmosphere can make the wait time more enjoyable and leave a lasting positive impression.


                            Sponsored by Shop Marketing Pros, the episode highlights the importance of marketing in attracting and retaining customers. Chris advises shop owners to leverage digital marketing tools, such as social media and email campaigns, to showcase their exceptional service and engage with their audience. He also recommends soliciting and showcasing customer reviews and testimonials to build credibility and trust.


                            The episode concludes with Chris encouraging shop owners to transform their services into unforgettable experiences. He reminds them that in an industry where exceptional service is rare, going above and beyond can set their shop apart from the competition. By focusing on communication, trust, personal connections, and a welcoming environment, auto repair shops can create loyal customers who return time and time again.


                            Introduction to Supercharging Your Auto Repair Business (00:00:05)

                            • Coach Chris Cotton introduces the podcast and its focus on enhancing auto repair business strategies.

                            The Concept of Customer Experience (00:01:01)

                            • Discussing the importance of customer experience in retaining clients and outshining competitors.

                            Understanding Customer Loyalty (00:02:10)

                            • Exploring reasons why some customers remain loyal despite poor service and the impact of experience.

                            The Customer Experience Gap (00:03:10)

                            • Highlighting the difference between basic service and exceptional customer experience in auto repair.

                            Making Touchpoints Memorable (00:04:11)

                            • Tips on ensuring every interaction with customers is professional and positive.

                            The Importance of Communication (00:05:25)

                            • Emphasizing clear and consistent communication to reduce customer frustrations and build trust.

                            Under-Promise and Over-Deliver (00:05:25)

                            • Encouraging shops to exceed customer expectations with timely service and added touches.

                            Building Trust through Transparency (00:06:30)

                            • Discussing the significance of honesty and transparency in auto repair to foster customer trust.

                            Creating Personal Connections (00:06:30)

                            • Strategies for personalizing service to enhance customer loyalty and satisfaction.

                            The Competitive Advantage of Experience (00:07:35)

                            • Explaining how superior customer experience can be a shop's strongest competitive edge.

                            Conclusion and Call to Action (00:07:35)

                            • Encouraging listeners to focus on creating unforgettable customer experiences to crush the competition.



                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            cfee66f1-2d4a-49d8-89d8-916060b21c72Mon, 28 Oct 2024 00:15:00 -040008:14falsebonus                            What Your Opt-Outs are Really Telling You [E014] - Speak Up! Effective CommunicationWhat Your Opt-Outs are Really Telling You [E014] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            Episode Summary:

                            In this episode of Speak Up, host Craig O'Neill takes a deep dive into how auto repair shops can use digital communication to better navigate slow business periods. Craig challenges the widespread use of mass text blasts during these times, highlighting the potential risks to long-term customer relationships. Instead, he emphasizes the need for authentic, customer-centered communication that goes beyond transactional marketing.

                            Craig also introduces the "Five Hurdles" that shops must overcome to create more effective digital communication strategies. From understanding what truly matters to your customers to ensuring legal compliance, this episode offers actionable insights for building stronger, more genuine connections with your client base.

                            Key Topics Discussed:

                            • The feast-or-famine cycle in the auto repair industry
                            • Dangers of relying on "slow day" text blasts
                            • The importance of interpreting customer "opt-outs"
                            • The "Five Hurdles" shops must overcome to improve digital communication
                            • Shifting from transactional marketing to relationship-building strategies
                            • Watch Full Video Episode

                            Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            Episode Summary:

                            In this episode of Speak Up, host Craig O'Neill takes a deep dive into how auto repair shops can use digital communication to better navigate slow business periods. Craig challenges the widespread use of mass text blasts during these times, highlighting the potential risks to long-term customer relationships. Instead, he emphasizes the need for authentic, customer-centered communication that goes beyond transactional marketing.

                            Craig also introduces the "Five Hurdles" that shops must overcome to create more effective digital communication strategies. From understanding what truly matters to your customers to ensuring legal compliance, this episode offers actionable insights for building stronger, more genuine connections with your client base.

                            Key Topics Discussed:

                            • The feast-or-famine cycle in the auto repair industry
                            • Dangers of relying on "slow day" text blasts
                            • The importance of interpreting customer "opt-outs"
                            • The "Five Hurdles" shops must overcome to improve digital communication
                            • Shifting from transactional marketing to relationship-building strategies
                            • Watch Full Video Episode

                            Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            c8adf1c2-d6a3-4610-94af-845c0a1933feMon, 28 Oct 2024 00:15:00 -040025:27falsebonus                            From Daily Training to Daily Wins: Motivating Your Team [THA 404]From Daily Training to Daily Wins: Motivating Your Team [THA 404]Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Recorded at the 2024 ASTA Expo, Dewain DeGarmo from Black's Tire & Auto Service and David Boyes from Today's Class discuss the evolving landscape of training and education in the automotive repair industry. Dewain, overseeing training across 60 stores, shares the challenges of managing a large team while introducing innovative strategies to improve knowledge retention and performance. He also talks about his role as a "puzzle master," tackling complex technical problems and spearheading training programs, including a creative prize system to motivate teams. The discussion highlights how technology is driving improvements in training within the industry. Dewain DeGarmo from Black's Tire & Auto Service David Boyes, President of ‘Today’s Class”  An online learning organization that has been supporting the automotive industry for more than 20 years. David’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • ASTA EXPO: https://astaexpo.com/
                            • Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                            • Managing a Large Team (00:02:37)
                            • Challenges of Change (00:03:28)
                            • Joy in Team Development (00:04:14)
                            • Dwayne's Journey in the Industry (00:04:31)
                            • Becoming the Puzzle Master (00:06:05)
                            • Training Evolution (00:08:14)
                            • Competitive Training Environment (00:09:29)
                            • Unique Prizes in Training (00:11:05)
                            • Wrestling Belt as a Prize (00:11:21)
                            • Measuring Team Performance (00:12:05)
                            • Daily Training Consistency (00:14:06)
                            • Dashboard Insights (00:15:10)
                            • Building a Training Portal (00:16:02)
                            • Aggregating Training Resources (00:16:48)
                            • Challenges of Local Training Attendance (00:19:12)
                            • Balancing Work and Training (00:20:23)
                            • TPMS Training Insights (00:21:06)
                            • Generational Work Ethic Discussion (00:22:05)
                            • Microlearning for Team Training (00:22:21)
                            • Identifying Training Gaps (00:23:01)
                            • Investment in Training (00:24:25)
                            • Balancing Training Opportunities (00:26:15)
                            • Cultural Integration of Training (00:29:00)
                            • Importance of Communication Tools (00:32:45)
                            • Team Engagement Challenges (00:35:01)
                            • Culture of Continuous Learning (00:35:08)
                            • Incremental Improvement (00:36:14)
                            • Personal Ownership of Knowledge (00:36:29)
                            • User Motivation for Training (00:36:47)
                            • Boosting Training Scores (00:37:11)
                            • Conferences and Learning Retention (00:37:35)
                            • Custom Training Requests (00:39:58)

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Recorded at the 2024 ASTA Expo, Dewain DeGarmo from Black's Tire & Auto Service and David Boyes from Today's Class discuss the evolving landscape of training and education in the automotive repair industry. Dewain, overseeing training across 60 stores, shares the challenges of managing a large team while introducing innovative strategies to improve knowledge retention and performance. He also talks about his role as a "puzzle master," tackling complex technical problems and spearheading training programs, including a creative prize system to motivate teams. The discussion highlights how technology is driving improvements in training within the industry. Dewain DeGarmo from Black's Tire & Auto Service David Boyes, President of ‘Today’s Class”  An online learning organization that has been supporting the automotive industry for more than 20 years. David’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • ASTA EXPO: https://astaexpo.com/
                            • Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/
                            • Managing a Large Team (00:02:37)
                            • Challenges of Change (00:03:28)
                            • Joy in Team Development (00:04:14)
                            • Dwayne's Journey in the Industry (00:04:31)
                            • Becoming the Puzzle Master (00:06:05)
                            • Training Evolution (00:08:14)
                            • Competitive Training Environment (00:09:29)
                            • Unique Prizes in Training (00:11:05)
                            • Wrestling Belt as a Prize (00:11:21)
                            • Measuring Team Performance (00:12:05)
                            • Daily Training Consistency (00:14:06)
                            • Dashboard Insights (00:15:10)
                            • Building a Training Portal (00:16:02)
                            • Aggregating Training Resources (00:16:48)
                            • Challenges of Local Training Attendance (00:19:12)
                            • Balancing Work and Training (00:20:23)
                            • TPMS Training Insights (00:21:06)
                            • Generational Work Ethic Discussion (00:22:05)
                            • Microlearning for Team Training (00:22:21)
                            • Identifying Training Gaps (00:23:01)
                            • Investment in Training (00:24:25)
                            • Balancing Training Opportunities (00:26:15)
                            • Cultural Integration of Training (00:29:00)
                            • Importance of Communication Tools (00:32:45)
                            • Team Engagement Challenges (00:35:01)
                            • Culture of Continuous Learning (00:35:08)
                            • Incremental Improvement (00:36:14)
                            • Personal Ownership of Knowledge (00:36:29)
                            • User Motivation for Training (00:36:47)
                            • Boosting Training Scores (00:37:11)
                            • Conferences and Learning Retention (00:37:35)
                            • Custom Training Requests (00:39:58)

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            fdb484e7-cecc-4132-818c-2de56c6d8bc8Fri, 25 Oct 2024 14:00:00 -040040:41falsefull404404                            Planting a Copper Beech Tree: Preparing for the Next 150 Years [RR 1001]Planting a Copper Beech Tree: Preparing for the Next 150 Years [RR 1001]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Scott Brown shares his profound journey through significant health challenges, specifically his battle with bladder cancer. Scott reflects on the lessons learned from his experiences, emphasizing the importance of living in the moment and preparing for the future. He discusses the emotional impact on his family, the illusion of control, and the necessity of succession planning. Scott’s story is a powerful reminder of life's unpredictability and the need to cherish each day, encouraging listeners to take proactive steps in their personal and professional lives. Scott Brown, Cardinal Plaza Shell, Springfield, VA. Scott’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • The Illusion of Control (00:03:25)
                            • The Diagnosis Revelation (00:04:21)
                            • Assessing Succession Plans (00:06:52)
                            • Health Challenges and Recovery (00:07:41)
                            • Living One Day at a Time (00:08:25)
                            • The Impact on Loved Ones (00:10:56)
                            • Long-Term Family Planning (00:12:10)
                            • The Copper Beech Tree Metaphor (00:14:05)
                            • The Importance of Values and Legacy (00:16:07)
                            • Succession Planning in Business (00:20:36)
                            • Competitive Advantage Discussion (00:22:28)
                            • Emotional Impact of Health Challenges (00:26:24)
                            • Busyness as an Idol (00:28:39)

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                           ]]>                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Scott Brown shares his profound journey through significant health challenges, specifically his battle with bladder cancer. Scott reflects on the lessons learned from his experiences, emphasizing the importance of living in the moment and preparing for the future. He discusses the emotional impact on his family, the illusion of control, and the necessity of succession planning. Scott’s story is a powerful reminder of life's unpredictability and the need to cherish each day, encouraging listeners to take proactive steps in their personal and professional lives. Scott Brown, Cardinal Plaza Shell, Springfield, VA. Scott’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • The Illusion of Control (00:03:25)
                            • The Diagnosis Revelation (00:04:21)
                            • Assessing Succession Plans (00:06:52)
                            • Health Challenges and Recovery (00:07:41)
                            • Living One Day at a Time (00:08:25)
                            • The Impact on Loved Ones (00:10:56)
                            • Long-Term Family Planning (00:12:10)
                            • The Copper Beech Tree Metaphor (00:14:05)
                            • The Importance of Values and Legacy (00:16:07)
                            • Succession Planning in Business (00:20:36)
                            • Competitive Advantage Discussion (00:22:28)
                            • Emotional Impact of Health Challenges (00:26:24)
                            • Busyness as an Idol (00:28:39)

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                           ]]>                            d88e5a9a-f62b-4ee7-b0cb-5f0fe230a50cFri, 25 Oct 2024 00:15:00 -040029:26falsefull10011001                            Can I Afford to Buy my Building? Should I Though? [E141] - Business By The NumbersCan I Afford to Buy my Building? Should I Though? [E141] - Business By The NumbersIn this week's episode of Business by the Numbers, Hunt Demarest, CPA, discusses the critical decision of whether auto repair shop owners should buy their current building or move to a new location. With skyrocketing real estate costs and fluctuating interest rates, understanding the financial implications of this decision is more important than ever. Hunt breaks down how to calculate the impact of such a move on your shop’s bottom line.

                            Key Points:

                            • Weighing the pros and cons of buying your shop’s building vs. relocating.
                            • How to calculate the financial impact of moving or purchasing real estate.
                            • Understanding the role of gross profit percentage in your decision-making process.
                            • Real-world examples of auto repair shops navigating these tough decisions.
                            • Key factors to consider when forecasting sales and profitability after a move.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            In this week's episode of Business by the Numbers, Hunt Demarest, CPA, discusses the critical decision of whether auto repair shop owners should buy their current building or move to a new location. With skyrocketing real estate costs and fluctuating interest rates, understanding the financial implications of this decision is more important than ever. Hunt breaks down how to calculate the impact of such a move on your shop’s bottom line.

                            Key Points:

                            • Weighing the pros and cons of buying your shop’s building vs. relocating.
                            • How to calculate the financial impact of moving or purchasing real estate.
                            • Understanding the role of gross profit percentage in your decision-making process.
                            • Real-world examples of auto repair shops navigating these tough decisions.
                            • Key factors to consider when forecasting sales and profitability after a move.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            7147ecaf-3124-4ab4-a257-c2787f204707Thu, 24 Oct 2024 00:15:00 -040032:04falsebonus                            Geeking Out With The Motor Oil Geek [E157] - Automotive Field TheoryGeeking Out With The Motor Oil Geek [E157] - Automotive Field TheoryOil analysis expert Lake Speed Jr., "The Motor Oil Geek," explains the critical role of oil analysis in diagnosing engine health and performance. Lake Speed Jr. is the son of race car driver Lake Speed Sr.

                            Lake Speed Jr.


                            Show Notes

                            • Discussion on Friction and Lubrication (00:00:45)
                            • Oil Analysis Services (00:02:12)
                            • Importance of Trend Analysis (00:03:13)
                            • Interpreting Oil Analysis Data (00:05:29)
                            • Evidence-Based Diagnosis (00:06:34)
                            • Identifying Head Gasket Leaks (00:07:22)
                            • Comparing Testing Methods (00:09:10)
                            • Experience in Oil Analysis (00:11:47)
                            • Early Detection of Engine Issues (00:12:43)
                            • Fuel Dilution Problems (00:13:18)
                            • Diesel Engine Challenges (00:17:11)
                            • Diagnostic Value of Oil Samples (00:18:55)
                            • Ecosystem of Vehicle Data (00:19:57)
                            • Value to Vehicle Owners (00:21:19)
                            • Misunderstandings About Motor Oil (00:22:45)
                            • Data-Driven Decisions (00:25:01)
                            • Importance of Filtration (00:26:24)
                            • Foam and Lubrication Properties (00:30:18)
                            • The Impact of Innovation (00:32:08)
                            • Rules Evolving from Success (00:32:30)
                            • Promoting Oil Analysis (00:32:46)

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/No Show Notes!!!

                            ]]>                            Oil analysis expert Lake Speed Jr., "The Motor Oil Geek," explains the critical role of oil analysis in diagnosing engine health and performance. Lake Speed Jr. is the son of race car driver Lake Speed Sr.

                            Lake Speed Jr.


                            Show Notes

                            • Discussion on Friction and Lubrication (00:00:45)
                            • Oil Analysis Services (00:02:12)
                            • Importance of Trend Analysis (00:03:13)
                            • Interpreting Oil Analysis Data (00:05:29)
                            • Evidence-Based Diagnosis (00:06:34)
                            • Identifying Head Gasket Leaks (00:07:22)
                            • Comparing Testing Methods (00:09:10)
                            • Experience in Oil Analysis (00:11:47)
                            • Early Detection of Engine Issues (00:12:43)
                            • Fuel Dilution Problems (00:13:18)
                            • Diesel Engine Challenges (00:17:11)
                            • Diagnostic Value of Oil Samples (00:18:55)
                            • Ecosystem of Vehicle Data (00:19:57)
                            • Value to Vehicle Owners (00:21:19)
                            • Misunderstandings About Motor Oil (00:22:45)
                            • Data-Driven Decisions (00:25:01)
                            • Importance of Filtration (00:26:24)
                            • Foam and Lubrication Properties (00:30:18)
                            • The Impact of Innovation (00:32:08)
                            • Rules Evolving from Success (00:32:30)
                            • Promoting Oil Analysis (00:32:46)

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/No Show Notes!!!

                            ]]>                            a36008b8-f51b-4429-a790-117794f07735Wed, 23 Oct 2024 00:15:00 -040034:15falsebonus                            Never, Ever Let Your Domain Name Expire [E123] - The Auto Repair Marketing PodcastNever, Ever Let Your Domain Name Expire [E123] - The Auto Repair Marketing PodcastToday’s episode tackles a critical issue that could cost your business thousands—your domain name. What happens if it expires? Spoiler alert: It’s not good. An expired domain can bring your website crashing down, devastate your SEO rankings, and even force you to pay big money to get it back. But don't worry, we’re here to guide you through it!

                            We’ll dive into the risks of letting your domain lapse and share practical steps to make sure this never happens to you. This episode is packed with essential advice that could save you a fortune and keep your online presence safe.

                            Grab your headphones, hit play, and let’s dive in!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/ 

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            Today’s episode tackles a critical issue that could cost your business thousands—your domain name. What happens if it expires? Spoiler alert: It’s not good. An expired domain can bring your website crashing down, devastate your SEO rankings, and even force you to pay big money to get it back. But don't worry, we’re here to guide you through it!

                            We’ll dive into the risks of letting your domain lapse and share practical steps to make sure this never happens to you. This episode is packed with essential advice that could save you a fortune and keep your online presence safe.

                            Grab your headphones, hit play, and let’s dive in!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/ 

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            cbacd0f6-beb1-414a-a081-599a723a5025Wed, 23 Oct 2024 00:15:00 -040012:17falsebonus                            The Top 12 Success Strategies From Professional Auto Service CEOs [RR 1000]The Top 12 Success Strategies From Professional Auto Service CEOs [RR 1000]Thanks to our Partner, NAPA Auto Care Welcome to a special milestone episode of "Remarkable Results Radio," hosted by Carm Capriotto. As we celebrate our 1000th episode, we're not only reflecting on the incredible journey we've taken together, but also unveiling something special—12 Success Strategies From Professional Auto Service Ceo's, distilled from over 2,000 podcast episodes that have shared invaluable insights from industry leaders, shop owners, and experts. Over the past nine years, Carm has gathered a wealth of knowledge from the brightest minds in the automotive aftermarket. Each episode has contributed to a deeper understanding of what drives success in this ever-evolving industry. These 12 strategies are drawn from the real-world experiences and lessons shared by our remarkable guests. This episode is more than just a celebration—it's a resource for you. These strategies are designed to help you evaluate and strengthen your business, ensuring long-term success in the automotive aftermarket. Thank you to our loyal listeners for your continued support, engagement, and feedback. You’ve helped shape the conversations that have led to these key takeaways. Download the full copy of 'The Top 12 Success Strategies from Professional Auto Service Ceo's': remarkableresults.biz/ceo We gathered episodes based on each of the 12 strategies. Find them on our Collections page HERE. Show Notes
                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            Thanks to our Partner, NAPA Auto Care Welcome to a special milestone episode of "Remarkable Results Radio," hosted by Carm Capriotto. As we celebrate our 1000th episode, we're not only reflecting on the incredible journey we've taken together, but also unveiling something special—12 Success Strategies From Professional Auto Service Ceo's, distilled from over 2,000 podcast episodes that have shared invaluable insights from industry leaders, shop owners, and experts. Over the past nine years, Carm has gathered a wealth of knowledge from the brightest minds in the automotive aftermarket. Each episode has contributed to a deeper understanding of what drives success in this ever-evolving industry. These 12 strategies are drawn from the real-world experiences and lessons shared by our remarkable guests. This episode is more than just a celebration—it's a resource for you. These strategies are designed to help you evaluate and strengthen your business, ensuring long-term success in the automotive aftermarket. Thank you to our loyal listeners for your continued support, engagement, and feedback. You’ve helped shape the conversations that have led to these key takeaways. Download the full copy of 'The Top 12 Success Strategies from Professional Auto Service Ceo's': remarkableresults.biz/ceo We gathered episodes based on each of the 12 strategies. Find them on our Collections page HERE. Show Notes
                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            71ee889e-5e0d-436d-9cef-2c25d4f959c4Tue, 22 Oct 2024 00:15:00 -040023:32falsefull10001000                            Project Alpha: The Acquisition of a Hidden Gem [E187] - Chris Cotton Weekly BlitzProject Alpha: The Acquisition of a Hidden Gem [E187] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," host Chris Cotton delves deep into his transformative journey of acquiring and revitalizing an auto repair shop, aptly named "Project Alpha." Chris begins by recounting the initial stages of the acquisition, where he meticulously navigated the complexities of negotiating a fair purchase price. He shares insights into the due diligence process, highlighting the importance of thoroughly assessing the shop's financial health, customer base, and market position.

                            Chris candidly discusses the myriad challenges he encountered, such as overcoming deeply ingrained outdated practices that were hindering the shop's growth. He emphasizes the critical role of understanding business financials, not just from a surface level but diving into detailed profit and loss statements, cash flow analysis, and identifying areas of financial leakage. Recognizing the true value of the business was pivotal, and Chris explains how he assessed both tangible and intangible assets to ensure he was making a sound investment.


                            One of the key strategies Chris employed was leveraging the strengths of the existing staff. He talks about the importance of conducting thorough evaluations to understand each team member's skills and potential. By aligning their strengths with the shop's goals, Chris was able to foster a more cohesive and motivated workforce.


                            Chris also shares the innovative changes he implemented to breathe new life into Project Alpha. He discusses the significance of enhancing marketing efforts, from revamping the shop's online presence to engaging with the local community through targeted campaigns. Adopting new technologies played a crucial role in streamlining operations and improving customer service. Chris provides examples of specific tools and software that helped increase efficiency and track performance metrics more effectively.


                            Throughout the episode, Chris offers valuable lessons and practical tips for current and aspiring auto repair shop owners. He underscores the importance of continuous learning and staying adaptable in an ever-evolving industry. By sharing his experiences and the strategies that led to Project Alpha's success, Chris aims to inspire and equip listeners with the knowledge and confidence to achieve business growth and effective management in their own ventures.


                            Introduction to Project Alpha (00:00:05)

                            • Chris Cotton introduces the podcast and the journey of acquiring an auto repair shop named Project Alpha.

                            Finding Project Alpha (00:01:04)

                            • Chris shares how he discovered the auto repair shop and its potential for revitalization.

                            Valuation Challenges (00:02:07)

                            • Discussion on the shop's outdated processes and the owner's unrealistic valuation of the business.

                            Negotiation Stalemate (00:03:16)

                            • Chris recounts his attempts to negotiate a fair price and the owner's resistance to change.

                            Understanding True Value (00:04:16)

                            • Exploration of the importance of recognizing the actual worth of the business and its inventory.

                            Sticking to Your Guns (00:06:19)

                            • Chris emphasizes the importance of knowing your numbers and being prepared to walk away from a deal.

                            Owner Financing Agreement (00:08:24)

                            • The owner agrees to financing, enabling Chris to acquire the shop while managing cash flow.

                            Initial Cleanup Efforts (00:09:33)

                            • Chris discusses the extensive cleanup and improvements made upon taking over the shop.

                            Website Development (00:10:34)

                            • Plans for a new website to enhance the shop's online presence and marketing efforts.

                            Improving Average Repair Orders (00:11:48)

                            • Chris details the increase in average repair orders after implementing new marketing strategies.

                            Implementing Inspection Processes (00:12:55)

                            • Introduction of a digital vehicle inspection system to enhance customer service and care.

                            The Hidden Gem: Staff (00:14:01)

                            • Chris highlights the incredible adaptability and importance of the existing staff in the turnaround.

                            Key Takeaways (00:15:11)

                            • Chris shares valuable lessons learned during the acquisition process and the significance of staff.

                            Future Plans for the Shop (00:16:08)

                            • Outline of strategies to implement processes and technology in the shop for continued growth.

                            Conclusion and Call to Action (00:17:06)

                            • Chris encourages listeners to reach out for guidance in buying or selling auto repair businesses.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," host Chris Cotton delves deep into his transformative journey of acquiring and revitalizing an auto repair shop, aptly named "Project Alpha." Chris begins by recounting the initial stages of the acquisition, where he meticulously navigated the complexities of negotiating a fair purchase price. He shares insights into the due diligence process, highlighting the importance of thoroughly assessing the shop's financial health, customer base, and market position.

                            Chris candidly discusses the myriad challenges he encountered, such as overcoming deeply ingrained outdated practices that were hindering the shop's growth. He emphasizes the critical role of understanding business financials, not just from a surface level but diving into detailed profit and loss statements, cash flow analysis, and identifying areas of financial leakage. Recognizing the true value of the business was pivotal, and Chris explains how he assessed both tangible and intangible assets to ensure he was making a sound investment.


                            One of the key strategies Chris employed was leveraging the strengths of the existing staff. He talks about the importance of conducting thorough evaluations to understand each team member's skills and potential. By aligning their strengths with the shop's goals, Chris was able to foster a more cohesive and motivated workforce.


                            Chris also shares the innovative changes he implemented to breathe new life into Project Alpha. He discusses the significance of enhancing marketing efforts, from revamping the shop's online presence to engaging with the local community through targeted campaigns. Adopting new technologies played a crucial role in streamlining operations and improving customer service. Chris provides examples of specific tools and software that helped increase efficiency and track performance metrics more effectively.


                            Throughout the episode, Chris offers valuable lessons and practical tips for current and aspiring auto repair shop owners. He underscores the importance of continuous learning and staying adaptable in an ever-evolving industry. By sharing his experiences and the strategies that led to Project Alpha's success, Chris aims to inspire and equip listeners with the knowledge and confidence to achieve business growth and effective management in their own ventures.


                            Introduction to Project Alpha (00:00:05)

                            • Chris Cotton introduces the podcast and the journey of acquiring an auto repair shop named Project Alpha.

                            Finding Project Alpha (00:01:04)

                            • Chris shares how he discovered the auto repair shop and its potential for revitalization.

                            Valuation Challenges (00:02:07)

                            • Discussion on the shop's outdated processes and the owner's unrealistic valuation of the business.

                            Negotiation Stalemate (00:03:16)

                            • Chris recounts his attempts to negotiate a fair price and the owner's resistance to change.

                            Understanding True Value (00:04:16)

                            • Exploration of the importance of recognizing the actual worth of the business and its inventory.

                            Sticking to Your Guns (00:06:19)

                            • Chris emphasizes the importance of knowing your numbers and being prepared to walk away from a deal.

                            Owner Financing Agreement (00:08:24)

                            • The owner agrees to financing, enabling Chris to acquire the shop while managing cash flow.

                            Initial Cleanup Efforts (00:09:33)

                            • Chris discusses the extensive cleanup and improvements made upon taking over the shop.

                            Website Development (00:10:34)

                            • Plans for a new website to enhance the shop's online presence and marketing efforts.

                            Improving Average Repair Orders (00:11:48)

                            • Chris details the increase in average repair orders after implementing new marketing strategies.

                            Implementing Inspection Processes (00:12:55)

                            • Introduction of a digital vehicle inspection system to enhance customer service and care.

                            The Hidden Gem: Staff (00:14:01)

                            • Chris highlights the incredible adaptability and importance of the existing staff in the turnaround.

                            Key Takeaways (00:15:11)

                            • Chris shares valuable lessons learned during the acquisition process and the significance of staff.

                            Future Plans for the Shop (00:16:08)

                            • Outline of strategies to implement processes and technology in the shop for continued growth.

                            Conclusion and Call to Action (00:17:06)

                            • Chris encourages listeners to reach out for guidance in buying or selling auto repair businesses.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            17ae0cfd-e8fd-468e-b8a8-a7d9342395fdMon, 21 Oct 2024 00:15:00 -040015:36falsebonus                            Tough Talk: Tips for Calmly Tackling Controversial Topics with Evan Wisner [E013] - Speak Up! Effective CommunicationTough Talk: Tips for Calmly Tackling Controversial Topics with Evan Wisner [E013] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            The title of this show, Speak Up, might spark some funny reactions—some may assume it’s all about raising your voice on big issues. That’s not entirely off, but there's a right and a wrong way to talk about important, controversial, or shall we say, passionate topics.

                            In this episode, our host Craig O’Neill welcomes back a friend of the show and returning guest, Evan Wisner! Evan, a therapist and counselor, brings his expertise to guide us through the world of "controversial conversations."

                            This discussion stems from a recent exchange between Evan and Craig at a Toastmasters meeting, with the upcoming U.S. election serving as a timely backdrop.

                            Listeners will benefit from Evan's deep insights, offering practical advice for navigating difficult conversations—whether at work, in your personal life, or even in the shop.

                            Key topics include:

                            • Expressing your perspective clearly
                            • Responding thoughtfully to others
                            • Defining what makes a conversation controversial
                            • Non-violent versus violent communication

                            Most importantly, Evan offers invaluable advice on understanding the goal of tough conversations. If you can't avoid them, focus on listening to understand, not just to reply.

                            Evan’s wisdom and practical approach make him a welcome guest, and we know our listeners will take away meaningful insights from this, and future, conversations with him.


                            Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            The title of this show, Speak Up, might spark some funny reactions—some may assume it’s all about raising your voice on big issues. That’s not entirely off, but there's a right and a wrong way to talk about important, controversial, or shall we say, passionate topics.

                            In this episode, our host Craig O’Neill welcomes back a friend of the show and returning guest, Evan Wisner! Evan, a therapist and counselor, brings his expertise to guide us through the world of "controversial conversations."

                            This discussion stems from a recent exchange between Evan and Craig at a Toastmasters meeting, with the upcoming U.S. election serving as a timely backdrop.

                            Listeners will benefit from Evan's deep insights, offering practical advice for navigating difficult conversations—whether at work, in your personal life, or even in the shop.

                            Key topics include:

                            • Expressing your perspective clearly
                            • Responding thoughtfully to others
                            • Defining what makes a conversation controversial
                            • Non-violent versus violent communication

                            Most importantly, Evan offers invaluable advice on understanding the goal of tough conversations. If you can't avoid them, focus on listening to understand, not just to reply.

                            Evan’s wisdom and practical approach make him a welcome guest, and we know our listeners will take away meaningful insights from this, and future, conversations with him.


                            Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            671fa94e-5576-48b2-807b-0a368deecbf9Mon, 21 Oct 2024 00:15:00 -040039:35falsebonus                            The Invisible Paycheck: Retention Strategies Beyond Pay [THA 403]The Invisible Paycheck: Retention Strategies Beyond Pay [THA 403]Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Recorded at the 2024 ASTA Expo, explore key strategies for hiring, compensating, and retaining skilled technicians in the automotive industry. This episode highlights the significance of comprehensive benefits beyond pay. Joelle Pollak, and Lisa Coyle, Co-Founders, Promotive. Chris Cloutier, Golden Rule Auto Care and CEO of Autoflow. Show Notes
                            • Watch Full Video Episode
                            • ASTA EXPO: https://astaexpo.com/
                            • The Talent Pipeline: How to Find and Retain Top Technicians [THA 392]: https://remarkableresults.biz/remarkable-results-radio-podcast/a392/
                            • Discussion on Technician Wages (00:01:05)
                            • The Challenge of Salary Expectations (00:02:08)
                            • Understanding Costs of Hiring Technicians (00:03:15)
                            • The Concept of the Invisible Paycheck (00:04:15)
                            • Importance of Communicating Benefits (00:05:17)
                            • Navigating Market Expectations (00:07:56)
                            • The Role of Coaching and Support (00:09:08)
                            • Retention Strategies Beyond Salary (00:10:26)
                            • The Importance of Small Improvements (00:12:28)
                            • Survey Insights on Shop Strengths and Weaknesses (00:13:07)
                            • Challenges of Hiring and Retention (00:14:01)
                            • The Need for Effective Communication (00:15:53)
                            • Recruitment Challenges (00:19:26)
                            • Importance of HR (00:21:04)
                            • Training as a Benefit (00:26:02)
                            • Employee Handbooks (00:23:03)
                            • Perception of Value (00:30:28)
                            • Work Environment and Culture (00:31:19)
                            • Addressing Small Issues (00:36:26)
                            • Annual Review of Benefits (00:39:00)
                            • Continuous Communication (00:40:31)

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Recorded at the 2024 ASTA Expo, explore key strategies for hiring, compensating, and retaining skilled technicians in the automotive industry. This episode highlights the significance of comprehensive benefits beyond pay. Joelle Pollak, and Lisa Coyle, Co-Founders, Promotive. Chris Cloutier, Golden Rule Auto Care and CEO of Autoflow. Show Notes
                            • Watch Full Video Episode
                            • ASTA EXPO: https://astaexpo.com/
                            • The Talent Pipeline: How to Find and Retain Top Technicians [THA 392]: https://remarkableresults.biz/remarkable-results-radio-podcast/a392/
                            • Discussion on Technician Wages (00:01:05)
                            • The Challenge of Salary Expectations (00:02:08)
                            • Understanding Costs of Hiring Technicians (00:03:15)
                            • The Concept of the Invisible Paycheck (00:04:15)
                            • Importance of Communicating Benefits (00:05:17)
                            • Navigating Market Expectations (00:07:56)
                            • The Role of Coaching and Support (00:09:08)
                            • Retention Strategies Beyond Salary (00:10:26)
                            • The Importance of Small Improvements (00:12:28)
                            • Survey Insights on Shop Strengths and Weaknesses (00:13:07)
                            • Challenges of Hiring and Retention (00:14:01)
                            • The Need for Effective Communication (00:15:53)
                            • Recruitment Challenges (00:19:26)
                            • Importance of HR (00:21:04)
                            • Training as a Benefit (00:26:02)
                            • Employee Handbooks (00:23:03)
                            • Perception of Value (00:30:28)
                            • Work Environment and Culture (00:31:19)
                            • Addressing Small Issues (00:36:26)
                            • Annual Review of Benefits (00:39:00)
                            • Continuous Communication (00:40:31)

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            382d3669-f24a-417a-b8dc-8aa3f191b29bFri, 18 Oct 2024 14:00:00 -040042:28falsefull403403                            Ego Death and Leadership: Redefining Success [RR 999]Ego Death and Leadership: Redefining Success [RR 999]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the ASTA Expo, discover strategies for scaling businesses, attracting top talent, and implementing efficient workflows. Tune in to gain valuable knowledge on leadership, accountability, and how continuous learning can drive transformative success in your automotive business. Kent Bullard, COO, The Institute. Listen to Kent’s other episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • ASTA EXPO: https://astaexpo.com/
                            • The Institute Summit: February 6-8th, 2025, Amelia Island, FL: https://www.wearetheinstitute.com/summit
                            • Scaling Businesses (00:03:21)
                            • Market Consolidation Concerns (00:05:35)
                            • Coaching Trends (00:06:24)
                            • Importance of Coaching (00:06:43)
                            • Vetting Coaches (00:09:35)
                            • Accountability in Coaching (00:11:10)
                            • Grace in Leadership (00:12:55)
                            • Balancing Business and Coaching (00:15:08)
                            • Career Pathing in the Automotive Industry (00:18:58)
                            • Mentorship and Coaching (00:19:49)
                            • Leadership Qualities of Coaches (00:20:09)
                            • Future of Coaching (00:20:56)
                            • Teaching Others to Coach (00:21:49)
                            • Perpetual Learning in Coaching (00:22:40)
                            • Ego Death in Leadership (00:23:31)
                            • Criteria for Selecting Coaches (00:26:05)
                            • Impact of Hurricane Helene (00:27:56)  https://gofund.me/05ef6230
                            • Future Directions of Coaching (00:28:32)
                            • Leadership vs. Management Skills (00:30:29)
                            • The Burden of Leadership (00:31:26)
                            • Developing the Leader Within You (00:33:32)
                            • Bravery in Leadership (00:34:07)
                            • Personal Reflection on Leadership Failures (00:34:40)
                            • Support from Mentors (00:35:11)
                            • The Need for Coaching (00:35:54)
                            • Finding the Right Coach (00:36:25)
                            • Validation Through Coaching (00:36:27)
                            • Quarterly Check-ins (00:36:31)

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                         ]]>                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the ASTA Expo, discover strategies for scaling businesses, attracting top talent, and implementing efficient workflows. Tune in to gain valuable knowledge on leadership, accountability, and how continuous learning can drive transformative success in your automotive business. Kent Bullard, COO, The Institute. Listen to Kent’s other episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • ASTA EXPO: https://astaexpo.com/
                            • The Institute Summit: February 6-8th, 2025, Amelia Island, FL: https://www.wearetheinstitute.com/summit
                            • Scaling Businesses (00:03:21)
                            • Market Consolidation Concerns (00:05:35)
                            • Coaching Trends (00:06:24)
                            • Importance of Coaching (00:06:43)
                            • Vetting Coaches (00:09:35)
                            • Accountability in Coaching (00:11:10)
                            • Grace in Leadership (00:12:55)
                            • Balancing Business and Coaching (00:15:08)
                            • Career Pathing in the Automotive Industry (00:18:58)
                            • Mentorship and Coaching (00:19:49)
                            • Leadership Qualities of Coaches (00:20:09)
                            • Future of Coaching (00:20:56)
                            • Teaching Others to Coach (00:21:49)
                            • Perpetual Learning in Coaching (00:22:40)
                            • Ego Death in Leadership (00:23:31)
                            • Criteria for Selecting Coaches (00:26:05)
                            • Impact of Hurricane Helene (00:27:56)  https://gofund.me/05ef6230
                            • Future Directions of Coaching (00:28:32)
                            • Leadership vs. Management Skills (00:30:29)
                            • The Burden of Leadership (00:31:26)
                            • Developing the Leader Within You (00:33:32)
                            • Bravery in Leadership (00:34:07)
                            • Personal Reflection on Leadership Failures (00:34:40)
                            • Support from Mentors (00:35:11)
                            • The Need for Coaching (00:35:54)
                            • Finding the Right Coach (00:36:25)
                            • Validation Through Coaching (00:36:27)
                            • Quarterly Check-ins (00:36:31)

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                         ]]>                            d80c112e-9ab9-4944-b1c1-88ca3f6c2b7cFri, 18 Oct 2024 00:15:00 -040037:02falsefull999999                            How to Prepare for Disaster [E140] - Business By The NumbersHow to Prepare for Disaster [E140] - Business By The NumbersIn this episode of Business by the Numbers, Hunt Demarest, CPA, from Paar Melis and Associates, breaks down essential steps every auto repair shop should take to prepare for unexpected disasters. After hearing about a client’s close call during a recent Florida storm, Hunt talks about practical advice, tax implications, and planning tips to safeguard your business. Whether it’s power outages, fire, or lost revenue, this episode covers all the bases to ensure you’re ready for anything.

                            • How to evaluate the tax benefits and practicality of purchasing a generator for your shop.
                            • Why it’s critical to back up your shop’s data, and how neglecting this can cost you thousands.
                            • The importance of having three months of operating expenses saved for unexpected downtime.
                            • What types of insurance coverage auto shops should prioritize, including lost revenue insurance?
                            • How backup internet options like Starlink can keep your business running smoothly, even in emergencies.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            In this episode of Business by the Numbers, Hunt Demarest, CPA, from Paar Melis and Associates, breaks down essential steps every auto repair shop should take to prepare for unexpected disasters. After hearing about a client’s close call during a recent Florida storm, Hunt talks about practical advice, tax implications, and planning tips to safeguard your business. Whether it’s power outages, fire, or lost revenue, this episode covers all the bases to ensure you’re ready for anything.

                            • How to evaluate the tax benefits and practicality of purchasing a generator for your shop.
                            • Why it’s critical to back up your shop’s data, and how neglecting this can cost you thousands.
                            • The importance of having three months of operating expenses saved for unexpected downtime.
                            • What types of insurance coverage auto shops should prioritize, including lost revenue insurance?
                            • How backup internet options like Starlink can keep your business running smoothly, even in emergencies.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            1ff0036e-175c-44e7-83f2-0fb196e8389fThu, 17 Oct 2024 00:15:00 -040029:33falsebonus                            Integrity, Bias, and The Cobra Effect [E156] - Automotive Field TheoryIntegrity, Bias, and The Cobra Effect [E156] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Matt explores integrity and ethical behavior in the automotive repair industry. Using a reality TV challenge show as a metaphor, Matt illustrates how individuals can manipulate situations for personal gain, paralleling the ethical dilemmas faced by technicians who may lie to customers or recommend unnecessary repairs to boost earnings. He discusses the impact of reward systems, particularly flat-rate compensation, on behavior and introduces the "cobra effect" to highlight unintended negative consequences. Matt encourages listeners to reflect on their practices and prioritize integrity to build trust and ensure sustainable business success.

                            • Integrity and ethical behavior in the automotive repair industry
                            • The impact of reward systems on technician behavior
                            • Flat-rate compensation and its implications for ethical practices
                            • Manipulation and deception in competitive environments
                            • The "cobra effect" and unintended consequences of reward systems
                            • The importance of maintaining professional integrity
                            • Financial literacy and its role in decision-making for technicians
                            • Strategies for continuous improvement in business practices
                            • The relationship between compensation structures and quality of work

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/No Show Notes!!!

                            ]]>                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Matt explores integrity and ethical behavior in the automotive repair industry. Using a reality TV challenge show as a metaphor, Matt illustrates how individuals can manipulate situations for personal gain, paralleling the ethical dilemmas faced by technicians who may lie to customers or recommend unnecessary repairs to boost earnings. He discusses the impact of reward systems, particularly flat-rate compensation, on behavior and introduces the "cobra effect" to highlight unintended negative consequences. Matt encourages listeners to reflect on their practices and prioritize integrity to build trust and ensure sustainable business success.

                            • Integrity and ethical behavior in the automotive repair industry
                            • The impact of reward systems on technician behavior
                            • Flat-rate compensation and its implications for ethical practices
                            • Manipulation and deception in competitive environments
                            • The "cobra effect" and unintended consequences of reward systems
                            • The importance of maintaining professional integrity
                            • Financial literacy and its role in decision-making for technicians
                            • Strategies for continuous improvement in business practices
                            • The relationship between compensation structures and quality of work

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/No Show Notes!!!

                            ]]>                            e759bff4-2e9e-4800-bc5d-07031174530dWed, 16 Oct 2024 00:15:00 -040022:12falsebonus                            How To Rank Auto Repair Keywords In Large Cities [E122] - The Auto Repair Marketing PodcastHow To Rank Auto Repair Keywords In Large Cities [E122] - The Auto Repair Marketing PodcastWelcome to another episode of the Auto Repair Marketing Podcast. Today we’re diving into an essential topic for shops in competitive markets—how to rank auto repair keywords in a large city. If you're in a big city like Houston or Atlanta, you know how tough it can be to stand out among hundreds of other shops. But with the right SEO strategies, you can get your shop to rank higher and bring in more customers.

                            In this episode, we’ll cover the key SEO basics you need, from optimizing your Google Business Profile to gathering keyword-rich reviews. We’ll also dive into the power of long-tail keywords and creating high-quality, authoritative content that sets you apart. If you’re ready to take your SEO to the next level and compete in a crowded market, this episode is for you. Let’s get started!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            How a Trip to Key West Solidified What I Know About Reviews: https://shopmarketingpros.com/a-trip-solidified-what-i-know-about-reviews/ 

                            Keywords in Reviews - Adding Fuel to the Fire : https://shopmarketingpros.com/keywords-in-reviews-adding-fuel-to-the-fire/ 

                            SMP Blog: https://shopmarketingpros.com/how-to-rank-for-auto-repair-keywords-in-a-large-city/ 

                            They Ask, You Answer: https://marcussheridan.com/they-ask-you-answer/ 

                            Moz: https://moz.com/ 

                            The Ultimate Guide to Auto Repair Shop Marketing : https://shopmarketingpros.com/book/ 

                            Semrush Link Building: https://www.semrush.com/blog/link-building/ 

                            Show Notes with Timestamps

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            Welcome to another episode of the Auto Repair Marketing Podcast. Today we’re diving into an essential topic for shops in competitive markets—how to rank auto repair keywords in a large city. If you're in a big city like Houston or Atlanta, you know how tough it can be to stand out among hundreds of other shops. But with the right SEO strategies, you can get your shop to rank higher and bring in more customers.

                            In this episode, we’ll cover the key SEO basics you need, from optimizing your Google Business Profile to gathering keyword-rich reviews. We’ll also dive into the power of long-tail keywords and creating high-quality, authoritative content that sets you apart. If you’re ready to take your SEO to the next level and compete in a crowded market, this episode is for you. Let’s get started!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            How a Trip to Key West Solidified What I Know About Reviews: https://shopmarketingpros.com/a-trip-solidified-what-i-know-about-reviews/ 

                            Keywords in Reviews - Adding Fuel to the Fire : https://shopmarketingpros.com/keywords-in-reviews-adding-fuel-to-the-fire/ 

                            SMP Blog: https://shopmarketingpros.com/how-to-rank-for-auto-repair-keywords-in-a-large-city/ 

                            They Ask, You Answer: https://marcussheridan.com/they-ask-you-answer/ 

                            Moz: https://moz.com/ 

                            The Ultimate Guide to Auto Repair Shop Marketing : https://shopmarketingpros.com/book/ 

                            Semrush Link Building: https://www.semrush.com/blog/link-building/ 

                            Show Notes with Timestamps

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            2e863420-77e6-4dd4-b62f-45502570f810Wed, 16 Oct 2024 00:15:00 -040024:51falsebonus                            A Hands on Adventure: Uncovering An EV Battery! [RR 998]A Hands on Adventure: Uncovering An EV Battery! [RR 998]Thanks to our Partner, NAPA Auto Care Recorded at the NAPA Autotech Training Research Center in Canton, OH, Tracy Capriotto and Bill Weaver from NAPA Autotech Training take listeners through an in-depth, hands-on training session focusing on the safe handling and disassembly of high voltage battery pack, specifically from a Chevrolet Bolt. With the increasing prevalence of these vehicles, it is essential for automotive professionals to stay informed and equipped to handle the challenges that come with servicing them. Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • NAPA Autotech: https://www.napaautotech.com/learn
                            • High Voltage Battery Pack Overview (00:00:16)
                            • Importance of EV Training (00:00:36)
                            • Safety Gear and Protocols (00:00:54)
                            • Understanding Arc Flash Protection (00:02:23)
                            • Preparation for Battery Disassembly (00:04:06)
                            • Manufacturer's Instructions for Disassembly (00:05:36)
                            • Types of Bolts Used (00:07:06)
                            • Voltage Levels in the Battery Pack (00:08:18)
                            • Gasket Removal Techniques (00:09:12)
                            • Revealing the Battery Pack Interior (00:09:56)
                            • High Voltage Battery Characteristics (00:11:29)
                            • Safety Preparations and Voltage Readings (00:12:51)
                            • Meter Testing Setup (00:15:26)
                            • Importance of PPE and Tools (00:17:44)
                            • Coolant and Battery Interaction (00:20:00)
                            • Voltage Measurement Process (00:21:55)
                            • Battery Energy Control Module Explanation (00:25:02)
                            • Importance of Following Service Manuals (00:26:39)
                            • Understanding Battery Cell Configuration (00:29:58)
                            • Importance of Electrical Knowledge (00:31:01)
                            • Safe Practices in Battery Disassembly (00:32:49)
                            • Concerns with Damaged Electric Vehicles (00:36:23)
                            • Upcoming AAPEX Event in Vegas (00:38:08)

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            Thanks to our Partner, NAPA Auto Care Recorded at the NAPA Autotech Training Research Center in Canton, OH, Tracy Capriotto and Bill Weaver from NAPA Autotech Training take listeners through an in-depth, hands-on training session focusing on the safe handling and disassembly of high voltage battery pack, specifically from a Chevrolet Bolt. With the increasing prevalence of these vehicles, it is essential for automotive professionals to stay informed and equipped to handle the challenges that come with servicing them. Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • NAPA Autotech: https://www.napaautotech.com/learn
                            • High Voltage Battery Pack Overview (00:00:16)
                            • Importance of EV Training (00:00:36)
                            • Safety Gear and Protocols (00:00:54)
                            • Understanding Arc Flash Protection (00:02:23)
                            • Preparation for Battery Disassembly (00:04:06)
                            • Manufacturer's Instructions for Disassembly (00:05:36)
                            • Types of Bolts Used (00:07:06)
                            • Voltage Levels in the Battery Pack (00:08:18)
                            • Gasket Removal Techniques (00:09:12)
                            • Revealing the Battery Pack Interior (00:09:56)
                            • High Voltage Battery Characteristics (00:11:29)
                            • Safety Preparations and Voltage Readings (00:12:51)
                            • Meter Testing Setup (00:15:26)
                            • Importance of PPE and Tools (00:17:44)
                            • Coolant and Battery Interaction (00:20:00)
                            • Voltage Measurement Process (00:21:55)
                            • Battery Energy Control Module Explanation (00:25:02)
                            • Importance of Following Service Manuals (00:26:39)
                            • Understanding Battery Cell Configuration (00:29:58)
                            • Importance of Electrical Knowledge (00:31:01)
                            • Safe Practices in Battery Disassembly (00:32:49)
                            • Concerns with Damaged Electric Vehicles (00:36:23)
                            • Upcoming AAPEX Event in Vegas (00:38:08)

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            0faef8c4-a842-4621-8bd3-2602c62a060dTue, 15 Oct 2024 00:15:00 -040041:05falsefull998998                            Coached People always Outperform Uncoached People. That’s a fact [E186] - Chris Cotton Weekly BlitzCoached People always Outperform Uncoached People. That’s a fact [E186] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/


                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching delves deep into the crucial role of coaching in the auto repair industry. He discusses how coaching enhances performance, accountability, and long-term success for shop owners, service advisors, and technicians. Chris shares insights on the benefits of having a coach, including improved business strategies, goal-setting, and overcoming challenges. He emphasizes that coaching is a valuable investment, leading to significant returns and sustainable growth.


                            Throughout the episode, Chris elaborates on the transformative power of coaching, illustrating how it can turn struggling shops into thriving businesses. He provides real-world examples of shops that have seen remarkable improvements in efficiency, customer satisfaction, and profitability after implementing coaching strategies. Chris also touches on the importance of personalized coaching, tailored to address the unique needs and goals of each shop, ensuring that the guidance provided is relevant and actionable.


                            Moreover, Chris highlights the role of coaching in fostering a positive work culture. He explains how regular coaching sessions can boost team morale, enhance communication, and create a cohesive environment where everyone is aligned with the shop's vision and objectives. By fostering a culture of continuous improvement, coaching helps shops stay ahead of industry trends and adapt to changing market demands.


                            The episode encourages listeners to consider coaching to elevate their business and achieve excellence in the competitive auto repair landscape. Chris underscores that investing in coaching is about immediate gains and building a foundation for sustained success. He invites shop owners to take the first step towards transformation by exploring coaching opportunities, ultimately leading to a more prosperous and resilient business.


                            Introduction and Podcast Overview (00:00:22)

                            Coach Chris Cotton introduces the podcast and its focus on insights for auto repair businesses.


                            Coaching Importance (00:01:16)

                            Discussion on the significance of coaching for business owners and its impact on performance.


                            Performance Through Coaching (00:02:23)

                            Coached individuals consistently outperform those who go it alone, highlighting the value of accountability.


                            The Role of Accountability (00:03:31)

                            Accountability is crucial for achieving goals, ensuring follow-through on commitments.


                            Perspective in Coaching (00:04:27)

                            Coaching provides perspective, helping clients see the bigger picture amidst daily challenges.


                            Long-Term Investment in Coaching (00:06:22)

                            Coaching is a process that requires time, focusing on sustainable change rather than quick fixes.


                            Commitment to Improvement (00:07:18)

                            Successful coaching fosters a commitment to continuous improvement and resilience in tough times.


                            Conclusion and Call to Action (00:08:20)

                            Encouragement for listeners to embrace coaching for personal and business growth, emphasizing the importance of progress.


                            Connect with Chris:


                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/


                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching delves deep into the crucial role of coaching in the auto repair industry. He discusses how coaching enhances performance, accountability, and long-term success for shop owners, service advisors, and technicians. Chris shares insights on the benefits of having a coach, including improved business strategies, goal-setting, and overcoming challenges. He emphasizes that coaching is a valuable investment, leading to significant returns and sustainable growth.


                            Throughout the episode, Chris elaborates on the transformative power of coaching, illustrating how it can turn struggling shops into thriving businesses. He provides real-world examples of shops that have seen remarkable improvements in efficiency, customer satisfaction, and profitability after implementing coaching strategies. Chris also touches on the importance of personalized coaching, tailored to address the unique needs and goals of each shop, ensuring that the guidance provided is relevant and actionable.


                            Moreover, Chris highlights the role of coaching in fostering a positive work culture. He explains how regular coaching sessions can boost team morale, enhance communication, and create a cohesive environment where everyone is aligned with the shop's vision and objectives. By fostering a culture of continuous improvement, coaching helps shops stay ahead of industry trends and adapt to changing market demands.


                            The episode encourages listeners to consider coaching to elevate their business and achieve excellence in the competitive auto repair landscape. Chris underscores that investing in coaching is about immediate gains and building a foundation for sustained success. He invites shop owners to take the first step towards transformation by exploring coaching opportunities, ultimately leading to a more prosperous and resilient business.


                            Introduction and Podcast Overview (00:00:22)

                            Coach Chris Cotton introduces the podcast and its focus on insights for auto repair businesses.


                            Coaching Importance (00:01:16)

                            Discussion on the significance of coaching for business owners and its impact on performance.


                            Performance Through Coaching (00:02:23)

                            Coached individuals consistently outperform those who go it alone, highlighting the value of accountability.


                            The Role of Accountability (00:03:31)

                            Accountability is crucial for achieving goals, ensuring follow-through on commitments.


                            Perspective in Coaching (00:04:27)

                            Coaching provides perspective, helping clients see the bigger picture amidst daily challenges.


                            Long-Term Investment in Coaching (00:06:22)

                            Coaching is a process that requires time, focusing on sustainable change rather than quick fixes.


                            Commitment to Improvement (00:07:18)

                            Successful coaching fosters a commitment to continuous improvement and resilience in tough times.


                            Conclusion and Call to Action (00:08:20)

                            Encouragement for listeners to embrace coaching for personal and business growth, emphasizing the importance of progress.


                            Connect with Chris:


                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            c672cabb-09de-424c-865b-c905c62bacb3Mon, 14 Oct 2024 00:15:00 -040008:22falsebonus                            Effective Communication in Your Weekly Huddle with Josh Parnell [E012] - Speak Up! Effective CommunicationEffective Communication in Your Weekly Huddle with Josh Parnell [E012] - Speak Up! Effective CommunicationIn this episode Craig welcomes his friend Josh Parnell.  Josh and Craig have both had the pleasure of working with Christian Brothers Automotive (CBA), and it was at events organized through CBA that Craig initially had the opportunity to see Josh speak.

                            Josh has some great stories and eagerly demonstrates his heart for cultivating leaders in shops and teaching on concepts which help leaders communicate more effectively.

                            Topics are focused on the importance of regular team huddles and Josh’s Five rules for effective communication.

                            Speak Up listeners will recognize a number of familiar principles and enjoy the opportunity to hear insights from this excellent guest.


                            Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            In this episode Craig welcomes his friend Josh Parnell.  Josh and Craig have both had the pleasure of working with Christian Brothers Automotive (CBA), and it was at events organized through CBA that Craig initially had the opportunity to see Josh speak.

                            Josh has some great stories and eagerly demonstrates his heart for cultivating leaders in shops and teaching on concepts which help leaders communicate more effectively.

                            Topics are focused on the importance of regular team huddles and Josh’s Five rules for effective communication.

                            Speak Up listeners will recognize a number of familiar principles and enjoy the opportunity to hear insights from this excellent guest.


                            Join Our Virtual Toastmasters: https://remarkableresults.biz/toastmasters

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            a186969c-757c-497a-b338-c8edf01f59bdMon, 14 Oct 2024 00:15:00 -040048:13falsebonus                            Shop Owners to the Rescue: Friends First, Competitors Second [THA 402]Shop Owners to the Rescue: Friends First, Competitors Second [THA 402]Mark's Auto Service, Ontario Glen Colling, Eastside Auto Service, Ontario Carlo Sabucco, Sil’s Complete Auto Care Centre, Ontario, Carlo’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
                            • RR 341: Friends First-Competitors Second: https://remarkableresults.biz/remarkable-results-radio-podcast/e341/
                            • Mark's Heart Attack Incident (00:02:29)
                            • The Impact of Local Networks (00:05:38)
                            • Competitive Yet Collaborative (00:06:49)
                            • Shared Customers and Support (00:09:10)
                            • Leadership and Team Dynamics (00:10:00)
                            • Changes After the Heart Attack (00:11:30)
                            • Mark's Recovery and Moving (00:16:49)
                            • Implementing Systems (00:19:07)
                            • Continuity Planning (00:20:10)
                            • Personal and Corporate Wills (00:21:02)
                            • Importance of Coaching (00:21:47)
                            • Marketing Passion (00:24:41)
                            • Team Acknowledgment Practices (00:26:11)
                            • Balancing Strengths and Weaknesses (00:29:59)
                            • Long-term Business Goals (00:30:50)
                            • The Family Business Legacy (00:31:53)
                            • Future Ownership Plans (00:32:19)
                            • Unique Relationships Among Shop Owners (00:32:43)
                            • Depth of Trust in Business (00:33:13)
                            • Importance of Personal Connections (00:34:41)
                            • Trust as a Foundation (00:35:54)
                            • Lifestyle Changes After Health Scare (00:36:59)
                            • Navigating Dietary Restrictions (00:37:38)
                            • Cooking Tips and Culinary Adventures (00:39:06)

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            Mark's Auto Service, Ontario Glen Colling, Eastside Auto Service, Ontario Carlo Sabucco, Sil’s Complete Auto Care Centre, Ontario, Carlo’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
                            • RR 341: Friends First-Competitors Second: https://remarkableresults.biz/remarkable-results-radio-podcast/e341/
                            • Mark's Heart Attack Incident (00:02:29)
                            • The Impact of Local Networks (00:05:38)
                            • Competitive Yet Collaborative (00:06:49)
                            • Shared Customers and Support (00:09:10)
                            • Leadership and Team Dynamics (00:10:00)
                            • Changes After the Heart Attack (00:11:30)
                            • Mark's Recovery and Moving (00:16:49)
                            • Implementing Systems (00:19:07)
                            • Continuity Planning (00:20:10)
                            • Personal and Corporate Wills (00:21:02)
                            • Importance of Coaching (00:21:47)
                            • Marketing Passion (00:24:41)
                            • Team Acknowledgment Practices (00:26:11)
                            • Balancing Strengths and Weaknesses (00:29:59)
                            • Long-term Business Goals (00:30:50)
                            • The Family Business Legacy (00:31:53)
                            • Future Ownership Plans (00:32:19)
                            • Unique Relationships Among Shop Owners (00:32:43)
                            • Depth of Trust in Business (00:33:13)
                            • Importance of Personal Connections (00:34:41)
                            • Trust as a Foundation (00:35:54)
                            • Lifestyle Changes After Health Scare (00:36:59)
                            • Navigating Dietary Restrictions (00:37:38)
                            • Cooking Tips and Culinary Adventures (00:39:06)

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            cf501316-c070-4fea-be4e-9adb5a1d57deFri, 11 Oct 2024 14:00:00 -040040:38falsefull402402                            Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network This 'Unstoppable Framework' is designed to help auto shop owners enhance their business operations and achieve a better work-life balance. Maryann Croce emphasizes the importance of defining core values and vision, which serve as guiding principles and a roadmap for the business. The discussion highlights how these foundational elements foster consistency, build trust with customers, and create a positive team culture. Maryann, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Worksheet for Episode 1 Core Values and Vision https://bit.ly/47KwENK
                            • Overview of the Unstoppable Framework (00:00:20)
                            • Core Values and Vision (00:01:06)
                            • Three-Day Weekend System (00:02:20)
                            • Defining Core Values (00:04:42)
                            • The Importance of Consistency (00:08:36)
                            • Team Culture and Trust (00:09:51)
                            • Vision as Direction (00:15:50)
                            • Legacy and Reputation (00:16:46)
                            • Vision's Impact on Growth (00:20:16)
                            • The Why Behind Actions (00:24:24)
                            • Customizing Success (00:25:38)
                            • Support and Resources (00:26:24)

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections             ]]>                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network This 'Unstoppable Framework' is designed to help auto shop owners enhance their business operations and achieve a better work-life balance. Maryann Croce emphasizes the importance of defining core values and vision, which serve as guiding principles and a roadmap for the business. The discussion highlights how these foundational elements foster consistency, build trust with customers, and create a positive team culture. Maryann, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Worksheet for Episode 1 Core Values and Vision https://bit.ly/47KwENK
                            • Overview of the Unstoppable Framework (00:00:20)
                            • Core Values and Vision (00:01:06)
                            • Three-Day Weekend System (00:02:20)
                            • Defining Core Values (00:04:42)
                            • The Importance of Consistency (00:08:36)
                            • Team Culture and Trust (00:09:51)
                            • Vision as Direction (00:15:50)
                            • Legacy and Reputation (00:16:46)
                            • Vision's Impact on Growth (00:20:16)
                            • The Why Behind Actions (00:24:24)
                            • Customizing Success (00:25:38)
                            • Support and Resources (00:26:24)

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections             ]]>                            9de1ae08-9b6c-4a03-829c-a19365dd5b7aFri, 11 Oct 2024 00:15:00 -040027:42falsefull997997                            How To Read and Analyze a Profit & Loss Statement [E139] - Business By The NumbersHow To Read and Analyze a Profit & Loss Statement [E139] - Business By The NumbersIn this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis Associates, explores how auto repair shop owners can simplify their financial statements using the 50/30/20 profit model.

                            Key Topics:

                            • Simplifying KPIs to focus on the most impactful metrics
                            • How to effectively analyze your P&L statement
                            • IRS tax extensions for those affected by hurricanes
                            • Deep dive into the 50/30/20 profit model

                            https://www.irs.gov/newsroom/irs-provides-relief-for-helene-various-deadlines-postponed-to-may-1-2025-part-or-all-of-7-states-qualify

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis Associates, explores how auto repair shop owners can simplify their financial statements using the 50/30/20 profit model.

                            Key Topics:

                            • Simplifying KPIs to focus on the most impactful metrics
                            • How to effectively analyze your P&L statement
                            • IRS tax extensions for those affected by hurricanes
                            • Deep dive into the 50/30/20 profit model

                            https://www.irs.gov/newsroom/irs-provides-relief-for-helene-various-deadlines-postponed-to-may-1-2025-part-or-all-of-7-states-qualify

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            2184b717-8e1a-422b-baed-31dd8597bbc5Thu, 10 Oct 2024 00:15:00 -040032:39falsebonus                            Relatively Speaking about Relative Compression [E155] - Automotive Field TheoryRelatively Speaking about Relative Compression [E155] - Automotive Field TheoryMatt Fanslow leads an in-depth discussion focusing on electric motor current and relative compression tests.

                            Show Notes

                            • ACCESS PICO FILES: https://bit.ly/3NgSdvO
                            • Overview of Electric Motor Current (00:00:11)
                            • Pico Scope Software (00:01:23)
                            • Understanding Waveforms (00:02:25)
                            • Setting Up Current Probes (00:04:09)
                            • Disabling the Fuel System (00:06:14)
                            • Configuring the Oscilloscope (00:07:18)
                            • Testing Current Consistency (00:10:35)
                            • Application to Other Electric Motors (00:12:55)
                            • Interpreting Waveform Patterns (00:16:13)
                            • Relative Compression Test Overview (00:17:25)
                            • Interpreting Waveform Peaks (00:18:34)rs.
                            • Identifying Global Compression Issues (00:19:54)
                            • Using Amplitude Cursors (00:21:04)
                            • Diagnosing Ignition Timing (00:24:23)
                            • Visual Confirmation of Cylinder Count (00:26:33)
                            • Identifying Misfiring Cylinders (00:27:38)
                            • Analyzing Low Compression Waveforms (00:30:06)
                            • Understanding Air Spring Effects in Engines (00:34:04)

                            ]]>                            Matt Fanslow leads an in-depth discussion focusing on electric motor current and relative compression tests.

                            Show Notes

                            • ACCESS PICO FILES: https://bit.ly/3NgSdvO
                            • Overview of Electric Motor Current (00:00:11)
                            • Pico Scope Software (00:01:23)
                            • Understanding Waveforms (00:02:25)
                            • Setting Up Current Probes (00:04:09)
                            • Disabling the Fuel System (00:06:14)
                            • Configuring the Oscilloscope (00:07:18)
                            • Testing Current Consistency (00:10:35)
                            • Application to Other Electric Motors (00:12:55)
                            • Interpreting Waveform Patterns (00:16:13)
                            • Relative Compression Test Overview (00:17:25)
                            • Interpreting Waveform Peaks (00:18:34)rs.
                            • Identifying Global Compression Issues (00:19:54)
                            • Using Amplitude Cursors (00:21:04)
                            • Diagnosing Ignition Timing (00:24:23)
                            • Visual Confirmation of Cylinder Count (00:26:33)
                            • Identifying Misfiring Cylinders (00:27:38)
                            • Analyzing Low Compression Waveforms (00:30:06)
                            • Understanding Air Spring Effects in Engines (00:34:04)

                            ]]>                            131eaea4-fe4a-42c1-a00c-acff40a4d877Wed, 09 Oct 2024 00:15:00 -040038:52falsebonus                            How To Make Your Brand Stand Out [E121] - The Auto Repair Marketing PodcastHow To Make Your Brand Stand Out [E121] - The Auto Repair Marketing PodcastToday, we’re diving into an essential topic—how to make your brand stand out from the competition. While you may already provide exceptional service, standing out in a crowded market requires a focused strategy. It’s not just about doing good work; it's about showing what makes your shop truly unique.

                            We’ll break down the key ways to differentiate your brand, from nailing your customer service to using your core values to your advantage. We’ll also talk about how paying attention to your shop’s appearance and maintaining an active social media presence can make a big difference in how customers see you.

                            If you're ready to learn how to make your shop rise above the rest and attract more customers, this episode is for you.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Building a StoryBrand by Donald Miller : https://storybrand.com/building-a-storybrand-book/ 

                            McCart’s Auto Center - Ratchet and Wrench : https://www.ratchetandwrench.com/shop-life/article/11464229/shop-view-mccarts-auto-center 

                            https://shopmarketingpros.com/how-to-make-your-brand-stand-out-from-your-competitors/ 

                            Show Notes with Timestamps

                            • Introduction to Brand Differentiation (00:00:10) Brian introduces the topic of brand differentiation for auto repair shops.
                            • Understanding Brand (00:02:26) Explains that a brand is more than just a logo; it embodies the overall customer experience.
                            • Customer Perception and Reviews (00:04:25) Discusses the importance of customer reviews in identifying what makes a shop unique.
                            • Identifying Strengths and Weaknesses (00:05:30) Encourages owners to focus on strengths while addressing weaknesses for better brand differentiation.
                            • Concept of a Four-Dimensional Shop (00:06:32) Introduces the idea of a four-dimensional shop, focusing on customer service, quality, timeliness, and price.
                            • Timeliness and Price Mindset Shift (00:08:29) Stresses the importance of communication and fair pricing in building a strong brand.
                            • RepairPal Sponsorship Mention (00:10:28) Thanks RepairPal for sponsoring and highlights its benefits for auto repair shops.
                            • Building Trust with Clients (00:11:26) Emphasizes the need to cultivate trust through social media and transparent communication.
                            • Core Values Integration (00:12:23) Explains how core values should be central to the brand and daily operations of the shop.
                            • Daily Recognition of Core Values (00:13:19) Describes the implementation of daily recognition for team members based on core values.
                            • Core Values and Brand Identity (00:15:19) Discusses how core values, like happiness, differentiate a brand and impact team morale.
                            • Outward Appearance of Shops (00:17:18) Emphasizes the importance of a clean and organized environment in shaping brand perception.
                            • Customer Perspective (00:19:28) Encourages shop owners to view their business from a customer's angle to identify areas for improvement.
                            • Impact of Shop Aesthetics (00:20:35) Explains how the physical appearance of a shop affects customer impressions and overall branding.
                            • Importance of Business Name (00:23:10) Highlights the significance of a shop's name in representing its identity and differentiating from competitors.
                            • Examples of Effective Names (00:24:03) Provides examples of shop names that effectively convey their unique selling propositions.
                            • Role of Logos in Branding (00:27:47) Discusses how a logo serves as a visual representation of a shop and its differentiation
                            • Logo Importance (00:28:53) Discussion on effective logo design and its impact on brand representation.
                            • Color Theory in Branding (00:29:48) Exploration of how colors influence perceptions and emotions related to a brand.
                            • Crafting Your Brand Message (00:30:55) Advice on creating a brand message that resonates with client concerns rather than just shop credentials.
                            • Understanding Client Problems (00:31:52) Emphasis on identifying deeper client issues to tailor brand messaging effectively.
                            • Book Recommendation: Building a Story Brand (00:32:44) Recommendation of Donald Miller's book for crafting impactful brand messaging.
                            • Differentiation in a Competitive Market (00:33:39) Final thoughts on the necessity of standing out in the auto repair industry.
                            • Call to Action for Marketing Help (00:34:37) Invitation for listeners to seek marketing assistance from Shop Marketing Pros.
                            • Acknowledgment of Sponsors (00:35:36) Thanks to RepairPal for sponsoring the podcast and supporting the auto repair community.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            Today, we’re diving into an essential topic—how to make your brand stand out from the competition. While you may already provide exceptional service, standing out in a crowded market requires a focused strategy. It’s not just about doing good work; it's about showing what makes your shop truly unique.

                            We’ll break down the key ways to differentiate your brand, from nailing your customer service to using your core values to your advantage. We’ll also talk about how paying attention to your shop’s appearance and maintaining an active social media presence can make a big difference in how customers see you.

                            If you're ready to learn how to make your shop rise above the rest and attract more customers, this episode is for you.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Building a StoryBrand by Donald Miller : https://storybrand.com/building-a-storybrand-book/ 

                            McCart’s Auto Center - Ratchet and Wrench : https://www.ratchetandwrench.com/shop-life/article/11464229/shop-view-mccarts-auto-center 

                            https://shopmarketingpros.com/how-to-make-your-brand-stand-out-from-your-competitors/ 

                            Show Notes with Timestamps

                            • Introduction to Brand Differentiation (00:00:10) Brian introduces the topic of brand differentiation for auto repair shops.
                            • Understanding Brand (00:02:26) Explains that a brand is more than just a logo; it embodies the overall customer experience.
                            • Customer Perception and Reviews (00:04:25) Discusses the importance of customer reviews in identifying what makes a shop unique.
                            • Identifying Strengths and Weaknesses (00:05:30) Encourages owners to focus on strengths while addressing weaknesses for better brand differentiation.
                            • Concept of a Four-Dimensional Shop (00:06:32) Introduces the idea of a four-dimensional shop, focusing on customer service, quality, timeliness, and price.
                            • Timeliness and Price Mindset Shift (00:08:29) Stresses the importance of communication and fair pricing in building a strong brand.
                            • RepairPal Sponsorship Mention (00:10:28) Thanks RepairPal for sponsoring and highlights its benefits for auto repair shops.
                            • Building Trust with Clients (00:11:26) Emphasizes the need to cultivate trust through social media and transparent communication.
                            • Core Values Integration (00:12:23) Explains how core values should be central to the brand and daily operations of the shop.
                            • Daily Recognition of Core Values (00:13:19) Describes the implementation of daily recognition for team members based on core values.
                            • Core Values and Brand Identity (00:15:19) Discusses how core values, like happiness, differentiate a brand and impact team morale.
                            • Outward Appearance of Shops (00:17:18) Emphasizes the importance of a clean and organized environment in shaping brand perception.
                            • Customer Perspective (00:19:28) Encourages shop owners to view their business from a customer's angle to identify areas for improvement.
                            • Impact of Shop Aesthetics (00:20:35) Explains how the physical appearance of a shop affects customer impressions and overall branding.
                            • Importance of Business Name (00:23:10) Highlights the significance of a shop's name in representing its identity and differentiating from competitors.
                            • Examples of Effective Names (00:24:03) Provides examples of shop names that effectively convey their unique selling propositions.
                            • Role of Logos in Branding (00:27:47) Discusses how a logo serves as a visual representation of a shop and its differentiation
                            • Logo Importance (00:28:53) Discussion on effective logo design and its impact on brand representation.
                            • Color Theory in Branding (00:29:48) Exploration of how colors influence perceptions and emotions related to a brand.
                            • Crafting Your Brand Message (00:30:55) Advice on creating a brand message that resonates with client concerns rather than just shop credentials.
                            • Understanding Client Problems (00:31:52) Emphasis on identifying deeper client issues to tailor brand messaging effectively.
                            • Book Recommendation: Building a Story Brand (00:32:44) Recommendation of Donald Miller's book for crafting impactful brand messaging.
                            • Differentiation in a Competitive Market (00:33:39) Final thoughts on the necessity of standing out in the auto repair industry.
                            • Call to Action for Marketing Help (00:34:37) Invitation for listeners to seek marketing assistance from Shop Marketing Pros.
                            • Acknowledgment of Sponsors (00:35:36) Thanks to RepairPal for sponsoring the podcast and supporting the auto repair community.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            8b8db488-b495-41c9-8118-f949bb99e41bWed, 09 Oct 2024 00:15:00 -040036:00falsebonus                            Transitioning A Family Business To A Third Generation Leader [RR 996]Transitioning A Family Business To A Third Generation Leader [RR 996]Thanks to our Partner, NAPA Auto Care Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, the discussion highlights the significance of leadership, innovation, and continuous learning. 26 year old Dilraj Sekhon shares his insights on transforming a family business through education, embracing technology, and revitalizing their business model. With guidance from coach Alan Beech, his journey highlights the importance of vision, perseverance, and adapting to industry changes. Dilraj Sekhon, R & S Auto, North York, ON Alan Beech, Beech Consulting Show Notes
                            • Watch Full Video Episode
                            • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
                            • Bob Greenwood's Legacy (00:01:07)
                            • Family Business Dynamics (00:02:21)
                            • The Importance of Education (00:02:49)
                            • Dilraj's Journey and Vision (00:04:48)
                            • Renovating the Business Environment (00:08:35)
                            • Community and Clientele Transformation (00:14:52)
                            • Encouragement for Change (00:15:03)
                            • Starting Uncomfortable Conversations (00:17:09)
                            • Embracing Technology in the Industry (00:18:42)
                            • Opportunities in Electric Vehicles (00:19:24)
                            • Navigating Business Challenges Together (00:22:02)
                            • Learning from Podcasts (00:22:40)
                            • Impact of Coaching and Industry Learning (00:24:03)
                            • Encouragement to Step Out of Comfort Zones (00:25:08)

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            Thanks to our Partner, NAPA Auto Care Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, the discussion highlights the significance of leadership, innovation, and continuous learning. 26 year old Dilraj Sekhon shares his insights on transforming a family business through education, embracing technology, and revitalizing their business model. With guidance from coach Alan Beech, his journey highlights the importance of vision, perseverance, and adapting to industry changes. Dilraj Sekhon, R & S Auto, North York, ON Alan Beech, Beech Consulting Show Notes
                            • Watch Full Video Episode
                            • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
                            • Bob Greenwood's Legacy (00:01:07)
                            • Family Business Dynamics (00:02:21)
                            • The Importance of Education (00:02:49)
                            • Dilraj's Journey and Vision (00:04:48)
                            • Renovating the Business Environment (00:08:35)
                            • Community and Clientele Transformation (00:14:52)
                            • Encouragement for Change (00:15:03)
                            • Starting Uncomfortable Conversations (00:17:09)
                            • Embracing Technology in the Industry (00:18:42)
                            • Opportunities in Electric Vehicles (00:19:24)
                            • Navigating Business Challenges Together (00:22:02)
                            • Learning from Podcasts (00:22:40)
                            • Impact of Coaching and Industry Learning (00:24:03)
                            • Encouragement to Step Out of Comfort Zones (00:25:08)

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            c133b4b5-0d1b-4e99-8b9c-81ae239a4888Tue, 08 Oct 2024 00:15:00 -040026:45falsefull996996                            Stop With The Mom & Pop! [E185] - Chris Cotton Weekly BlitzStop With The Mom & Pop! [E185] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            a4621f46-efee-4786-899b-1edbc68e19c5Mon, 07 Oct 2024 00:15:00 -040007:43falsebonus                            Eliminating Filler Words [E011] - Speak Up! Effective CommunicationEliminating Filler Words [E011] - Speak Up! Effective CommunicationIn this episode, we’re diving into the topic of filler words—those little sounds and phrases like "um," "uh," or "you know" that creep into phone calls, meetings, presentations, and everyday conversations. While nearly everyone uses filler words, they can become a problem when they’re habitual and detract from your message.

                            We’ll explore why filler words happen and their relation to anxiety or the fear of losing control in conversations.

                            The good news is that while filler words are natural, they can be simple to address once the problem is acknowledged!  We’ll offer practical tips to help you break the habit, including the power of embracing pauses instead of feeling the need to fill every silence.

                            Whether you're in the aftermarket auto repair industry or any other profession, reducing filler words can help you communicate more clearly and confidently. Plus, we’ll touch on resources like Toastmasters that can help you sharpen your speaking skills.


                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            In this episode, we’re diving into the topic of filler words—those little sounds and phrases like "um," "uh," or "you know" that creep into phone calls, meetings, presentations, and everyday conversations. While nearly everyone uses filler words, they can become a problem when they’re habitual and detract from your message.

                            We’ll explore why filler words happen and their relation to anxiety or the fear of losing control in conversations.

                            The good news is that while filler words are natural, they can be simple to address once the problem is acknowledged!  We’ll offer practical tips to help you break the habit, including the power of embracing pauses instead of feeling the need to fill every silence.

                            Whether you're in the aftermarket auto repair industry or any other profession, reducing filler words can help you communicate more clearly and confidently. Plus, we’ll touch on resources like Toastmasters that can help you sharpen your speaking skills.


                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            ]]>                            239f12b7-9e51-465c-99c7-44553092e726Mon, 07 Oct 2024 00:15:00 -040017:41falsebonus                            Mastering Gross Profit: Real World Stories from Shop Owners [THA 401]Mastering Gross Profit: Real World Stories from Shop Owners [THA 401]RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net David Coelho, Village Auto Care, London, ON Nick Schonenberger, Kaufman’s Garage, Kitchener, ON Show Notes
                            • Watch Full Video Episode
                            • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
                            • Murray Voth's Coaching Impact (00:02:57) Nick discusses how Murray's coaching and app changed his approach to gross profit.
                            • Building Profit into Gross Profit (00:03:06) The importance of integrating net profit into gross profit for better financial management is emphasized.
                            • Understanding Gross Profit (00:05:33) Nick reflects on the realization that gross profit is essential for covering all business expenses.
                            • The Role of Mastermind Groups (00:07:29) Discussion on how belonging to mastermind groups can open shop owners' eyes to new possibilities.
                            • The Journey from Shop Owner to Business Owner (00:09:36) The fear and misconceptions that prevent shop owners from embracing their roles.
                            • Efficiency in a Two-Bay Shop (00:11:08) David shares how he improved efficiency and processes in his shop after facing challenges.
                            • The Harmony of Teamwork (00:14:20) The importance of collaboration and teamwork in achieving high productivity is highlighted.
                            • Training and Developing Technicians (00:15:20) David explains how his team trains together, ensuring consistent processes and high performance.
                            • Balancing Growth and Team Well-being (00:16:06) The discussion concludes with thoughts on managing growth without overwhelming the existing team.
                            • Introduction and Improvement Ideas (00:16:16) Discussion on the need for better communication and vision in shop management.
                            • Reflecting on 2023 and Future Changes (00:18:01) Encouragement for shop owners to assess last year’s performance and consider necessary changes.
                            • Training and Team Development (00:19:05) Introducing impactful training methods accessible to all team members for continuous improvement.
                            • Understanding Gross Profit Metrics (00:22:10) Clarifying the difference between markup and gross margin in shop pricing strategies.
                            • Teaching and Inspiring Future Technicians (00:26:57) David discusses his role as an educator and the importance of attracting young talent to the trade.
                            • Building a Professional Image in the Industry (00:29:00) Emphasizing the need for a positive image of the automotive trade to attract new entrants.
                            • Flexibility in Shop Management (00:30:40) David reflects on the flexibility he has as a shop owner to balance teaching and managing effectively.
                            • Service Training Insights (00:33:24) Discussion on the importance of service training and the impact on student confidence in customer relationships.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net David Coelho, Village Auto Care, London, ON Nick Schonenberger, Kaufman’s Garage, Kitchener, ON Show Notes
                            • Watch Full Video Episode
                            • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
                            • Murray Voth's Coaching Impact (00:02:57) Nick discusses how Murray's coaching and app changed his approach to gross profit.
                            • Building Profit into Gross Profit (00:03:06) The importance of integrating net profit into gross profit for better financial management is emphasized.
                            • Understanding Gross Profit (00:05:33) Nick reflects on the realization that gross profit is essential for covering all business expenses.
                            • The Role of Mastermind Groups (00:07:29) Discussion on how belonging to mastermind groups can open shop owners' eyes to new possibilities.
                            • The Journey from Shop Owner to Business Owner (00:09:36) The fear and misconceptions that prevent shop owners from embracing their roles.
                            • Efficiency in a Two-Bay Shop (00:11:08) David shares how he improved efficiency and processes in his shop after facing challenges.
                            • The Harmony of Teamwork (00:14:20) The importance of collaboration and teamwork in achieving high productivity is highlighted.
                            • Training and Developing Technicians (00:15:20) David explains how his team trains together, ensuring consistent processes and high performance.
                            • Balancing Growth and Team Well-being (00:16:06) The discussion concludes with thoughts on managing growth without overwhelming the existing team.
                            • Introduction and Improvement Ideas (00:16:16) Discussion on the need for better communication and vision in shop management.
                            • Reflecting on 2023 and Future Changes (00:18:01) Encouragement for shop owners to assess last year’s performance and consider necessary changes.
                            • Training and Team Development (00:19:05) Introducing impactful training methods accessible to all team members for continuous improvement.
                            • Understanding Gross Profit Metrics (00:22:10) Clarifying the difference between markup and gross margin in shop pricing strategies.
                            • Teaching and Inspiring Future Technicians (00:26:57) David discusses his role as an educator and the importance of attracting young talent to the trade.
                            • Building a Professional Image in the Industry (00:29:00) Emphasizing the need for a positive image of the automotive trade to attract new entrants.
                            • Flexibility in Shop Management (00:30:40) David reflects on the flexibility he has as a shop owner to balance teaching and managing effectively.
                            • Service Training Insights (00:33:24) Discussion on the importance of service training and the impact on student confidence in customer relationships.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            8bb147d4-91a7-49f8-9639-5d9fbaf9792cFri, 04 Oct 2024 14:15:00 -040036:19falsefull401401                            Global Perspective: Shop Owners Trip to China [RR 995]Global Perspective: Shop Owners Trip to China [RR 995]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Emily Chung shares her recent trip to China with her 2 sons and father, discussing cultural experiences, manufacturing insights, and consumer differences. Highlights include the impact of tariffs on the automotive aftermarket and the importance of global collaboration, particularly in the context of electric vehicles and semiconductor production. Emily emphasizes the need for understanding and adapting to global market dynamics. Emily Chung, Autoniche, Markham, ON. Emily’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
                            • Trip to China (00:01:10) Emily shares insights about her recent trip to China with her sons and father.
                            • Visit to Rotor Plant (00:02:04) Emily talks about visiting her father's rotor plant and the manufacturing process observed.
                            • OEM vs. Aftermarket (00:04:20) Emily explains the difference between original equipment manufacturers and aftermarket suppliers.
                            • Perceptions of China (00:05:34) Emily emphasizes the importance of experiencing China firsthand to understand its reality.
                            • China's Retirement Population (00:06:28) Emily highlights the large retirement population in China, comparable to the entire U.S. population.
                            • Cultural Observations (00:09:05) Emily reflects on the historical context of China and its political landscape compared to North America.
                            • Quality of Products Made in China (00:10:00) Emily addresses misconceptions about the quality of products manufactured in China.
                            • Use of Robots in Hotels (00:10:38) Emily shares her observations of robots used for food delivery and cleaning in hotels.
                            • Fast Food in China (00:13:35) Emily describes the differences in fast food offerings, including Tim Hortons and Starbucks.
                            • Unique Starbucks Offerings (00:14:43) Emily talks about a unique Starbucks drink found in Beijing that is not available in North America.
                            • Five Guys Experience (00:15:57) Emily shares her surprising experience dining at Five Guys in Shanghai.
                            • Cultural Insights on Food Delivery (00:16:15) Emily shares her experience with unique food delivery practices in China, including ordering from different restaurants while dining out.
                            • Children's Learning Experience (00:23:30) Emily reflects on the lessons her children learned about cultural differences and social norms during their trip.
                            • Wage Disparity Discussion (00:25:11) Emily explains the context of wage disparities in Chinese manufacturing, highlighting living conditions and compensation packages.
                            • Traffic and City Structure in Beijing (00:27:17) Emily describes the chaotic traffic and city layout in Beijing, emphasizing the scale of urbanization in China.
                            • Safety and Monitoring in China (00:29:14) Emily discusses the low crime rates in China and the impact of surveillance on public safety perceptions.
                            • Electric Vehicle Market Insights (00:30:17) Emily shares observations on the diverse electric vehicle market in China, including traditional and tech company manufacturers.
                            • Global Trade and Economic Perspectives (00:31:42) Emily emphasizes the importance of global trade and economic understanding, discussing recent trends and concerns in policy.
                            • Tariffs and Their Impact on Prices (00:32:37) Discussion on how tariffs have doubled the prices of automotive parts, affecting the aftermarket industry.
                            • Engaging with China for Better Products (00:34:23) Exploration of the need to collaborate with China for advanced automotive technology and products.
                            • Electrification and Economic Concerns (00:34:55) Discussion on how shutting out China could increase costs for consumers amid a push for electrification.
                            • Teaching the Next Generation (00:36:47) Emily shares her experience teaching students about the automotive aftermarket and its complexities.
                            • Understanding Aftermarket Parts (00:37:01) Explaining the difference between OEM parts and aftermarket parts to students in automotive business classes.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections             ]]>                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Emily Chung shares her recent trip to China with her 2 sons and father, discussing cultural experiences, manufacturing insights, and consumer differences. Highlights include the impact of tariffs on the automotive aftermarket and the importance of global collaboration, particularly in the context of electric vehicles and semiconductor production. Emily emphasizes the need for understanding and adapting to global market dynamics. Emily Chung, Autoniche, Markham, ON. Emily’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
                            • Trip to China (00:01:10) Emily shares insights about her recent trip to China with her sons and father.
                            • Visit to Rotor Plant (00:02:04) Emily talks about visiting her father's rotor plant and the manufacturing process observed.
                            • OEM vs. Aftermarket (00:04:20) Emily explains the difference between original equipment manufacturers and aftermarket suppliers.
                            • Perceptions of China (00:05:34) Emily emphasizes the importance of experiencing China firsthand to understand its reality.
                            • China's Retirement Population (00:06:28) Emily highlights the large retirement population in China, comparable to the entire U.S. population.
                            • Cultural Observations (00:09:05) Emily reflects on the historical context of China and its political landscape compared to North America.
                            • Quality of Products Made in China (00:10:00) Emily addresses misconceptions about the quality of products manufactured in China.
                            • Use of Robots in Hotels (00:10:38) Emily shares her observations of robots used for food delivery and cleaning in hotels.
                            • Fast Food in China (00:13:35) Emily describes the differences in fast food offerings, including Tim Hortons and Starbucks.
                            • Unique Starbucks Offerings (00:14:43) Emily talks about a unique Starbucks drink found in Beijing that is not available in North America.
                            • Five Guys Experience (00:15:57) Emily shares her surprising experience dining at Five Guys in Shanghai.
                            • Cultural Insights on Food Delivery (00:16:15) Emily shares her experience with unique food delivery practices in China, including ordering from different restaurants while dining out.
                            • Children's Learning Experience (00:23:30) Emily reflects on the lessons her children learned about cultural differences and social norms during their trip.
                            • Wage Disparity Discussion (00:25:11) Emily explains the context of wage disparities in Chinese manufacturing, highlighting living conditions and compensation packages.
                            • Traffic and City Structure in Beijing (00:27:17) Emily describes the chaotic traffic and city layout in Beijing, emphasizing the scale of urbanization in China.
                            • Safety and Monitoring in China (00:29:14) Emily discusses the low crime rates in China and the impact of surveillance on public safety perceptions.
                            • Electric Vehicle Market Insights (00:30:17) Emily shares observations on the diverse electric vehicle market in China, including traditional and tech company manufacturers.
                            • Global Trade and Economic Perspectives (00:31:42) Emily emphasizes the importance of global trade and economic understanding, discussing recent trends and concerns in policy.
                            • Tariffs and Their Impact on Prices (00:32:37) Discussion on how tariffs have doubled the prices of automotive parts, affecting the aftermarket industry.
                            • Engaging with China for Better Products (00:34:23) Exploration of the need to collaborate with China for advanced automotive technology and products.
                            • Electrification and Economic Concerns (00:34:55) Discussion on how shutting out China could increase costs for consumers amid a push for electrification.
                            • Teaching the Next Generation (00:36:47) Emily shares her experience teaching students about the automotive aftermarket and its complexities.
                            • Understanding Aftermarket Parts (00:37:01) Explaining the difference between OEM parts and aftermarket parts to students in automotive business classes.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections             ]]>                            44c4a1ae-7d65-4344-a4d9-d1a03335e3d7Fri, 04 Oct 2024 00:15:00 -040039:06falsefull995995                            Talking Numbers with Chris Cotton [E138] - Business By The NumbersTalking Numbers with Chris Cotton [E138] - Business By The NumbersIn this episode, Hunt Demarest, an experienced CPA specializing in the auto repair industry, sits down with Chris Cotton, a renowned auto repair shop coach and owner of Autofix Auto Shop Coaching. Together, they dive into the challenges and strategies of optimizing shop productivity and profitability.

                            They talk about:

                            • The importance of labor hours per repair order (LHRO) and how it impacts a shop's profitability.
                            • Why thorough vehicle inspections and accurate estimates are crucial for increasing average repair orders (ARO).
                            • How modern shop management systems, help streamline operations and ensure healthy profit margins.
                            • Chris Cotton's personal experience as a shop owner and coach, and how he uses his own shop as a "test case" to develop successful strategies.
                            • Insights on whether and when to consider expanding your shop operations to multiple locations.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            In this episode, Hunt Demarest, an experienced CPA specializing in the auto repair industry, sits down with Chris Cotton, a renowned auto repair shop coach and owner of Autofix Auto Shop Coaching. Together, they dive into the challenges and strategies of optimizing shop productivity and profitability.

                            They talk about:

                            • The importance of labor hours per repair order (LHRO) and how it impacts a shop's profitability.
                            • Why thorough vehicle inspections and accurate estimates are crucial for increasing average repair orders (ARO).
                            • How modern shop management systems, help streamline operations and ensure healthy profit margins.
                            • Chris Cotton's personal experience as a shop owner and coach, and how he uses his own shop as a "test case" to develop successful strategies.
                            • Insights on whether and when to consider expanding your shop operations to multiple locations.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            f8f90ffb-29f2-467d-a5e5-0b1a8b467332Thu, 03 Oct 2024 00:15:00 -040054:48falsebonus                            Do You Want a Better Relationship with Clients & Employees? Go to Marriage Counselling! [E154] - Automotive Field TheoryDo You Want a Better Relationship with Clients & Employees? Go to Marriage Counselling! [E154] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                            Matt Fanslow dives into the intricacies of customer interactions within the automotive repair industry, highlighting the critical role of communication, trust, and validation. He draws insightful comparisons between personal relationships and client engagements, noting how defensive behavior from employees can undermine trust. Matt underscores the importance of fostering an environment where clients and employees feel safe expressing their concerns. He offers practical communication strategies, such as validating emotions and responding with empathy, and recommends resources like the Gottman Institute for deeper understanding. The episode highlights empathy as a cornerstone for cultivating strong, lasting relationships with both clients and employees.

                            Show Notes


                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Thanks to our Partner, NAPA Autotech

                            Matt Fanslow dives into the intricacies of customer interactions within the automotive repair industry, highlighting the critical role of communication, trust, and validation. He draws insightful comparisons between personal relationships and client engagements, noting how defensive behavior from employees can undermine trust. Matt underscores the importance of fostering an environment where clients and employees feel safe expressing their concerns. He offers practical communication strategies, such as validating emotions and responding with empathy, and recommends resources like the Gottman Institute for deeper understanding. The episode highlights empathy as a cornerstone for cultivating strong, lasting relationships with both clients and employees.

                            Show Notes


                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            b3e9ec26-d5da-482a-8d20-5733bd7f2fbcWed, 02 Oct 2024 00:15:00 -040030:02falsebonus                            How To Work With A Marketing Partner [E120] - The Auto Repair Marketing PodcastHow To Work With A Marketing Partner [E120] - The Auto Repair Marketing PodcastToday, we’re diving into a crucial topic—your role in making your marketing partnership a true success. While hiring a marketing company takes a lot of work off your plate, it doesn’t mean you can be completely hands-off. In fact, your involvement is essential to ensure your marketing reaches its full potential.

                            We’ll cover the key responsibilities you need to take on, from meeting with your marketing team to providing access and sharing important updates. We’ll also discuss how staying active in your community and delivering a great customer experience can make your marketing efforts even more effective.

                            If you're ready to learn how to enhance your marketing partnership and see better results, this episode is for you. Let’s dive in!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            https://autoshopcoaching.com/weekly-blitz-podcast-with-chris-cotton/ - The Weekly Blitz By Chris Cotton

                            https://www.kenblanchardbooks.com/book/raving-fans/ - Raving Fans 

                            Show Notes with Timestamps

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            Today, we’re diving into a crucial topic—your role in making your marketing partnership a true success. While hiring a marketing company takes a lot of work off your plate, it doesn’t mean you can be completely hands-off. In fact, your involvement is essential to ensure your marketing reaches its full potential.

                            We’ll cover the key responsibilities you need to take on, from meeting with your marketing team to providing access and sharing important updates. We’ll also discuss how staying active in your community and delivering a great customer experience can make your marketing efforts even more effective.

                            If you're ready to learn how to enhance your marketing partnership and see better results, this episode is for you. Let’s dive in!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            https://autoshopcoaching.com/weekly-blitz-podcast-with-chris-cotton/ - The Weekly Blitz By Chris Cotton

                            https://www.kenblanchardbooks.com/book/raving-fans/ - Raving Fans 

                            Show Notes with Timestamps

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            35762ab1-bb42-4ec0-bb0d-c6c89c70995dWed, 02 Oct 2024 00:15:00 -040021:28falsebonus                            Securing the Future: Insights from NASTF [RR 994]Securing the Future: Insights from NASTF [RR 994]Thanks to our Partner, NAPA Auto Care Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Carm sits down with Donny to explore his pivotal role at NASTF and his experiences working with automakers like Tesla. Donny shares behind-the-scenes insights on NASTF's technician support initiatives, their impressive membership growth, and the innovative solutions they’re implementing to support automotive technicians. We dive into Donny’s personal journey, his passion for the automotive industry, and the critical role of good business management in ensuring the success of repair shops. "The National Automotive Service Task Force (NASTF) is a 501 C6 not-for-profit organization established in 2000 by Automakers and the independent aftermarket to identify and resolve gaps in Service information, Tool Information, and Training." Donny Seyfer, NASTF, Listen to Donny’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
                            • Overview of NASTF's Work (00:01:17) Donny discusses his responsibilities at NASTF and the importance of technician support.
                            • Technician Connection (00:02:09) Donny expresses his passion for helping technicians solve problems in the automotive industry.
                            • Growth of NASTF (00:02:39) Donny highlights the increase in NASTF membership from 6,000 to 43,000 members.
                            • Funding and Operations (00:03:02) Discussion on NASTF's funding model and its impact on operations for technicians.
                            • Listening and Gathering Information (00:04:23) Donny explains how he gathers information from industry members through subcommittees.
                            • Challenges with Automakers (00:06:08) Donny talks about the disconnect between aftermarket technicians and automakers.
                            • Collaboration with Tesla (00:07:15) Donny shares his experience in establishing a relationship with Tesla regarding repair initiatives.
                            • Implementation of Security Solutions (00:08:57) Discussion on the development of security solutions for Tesla vehicles.
                            • Building Relationships with Rivian (00:10:36) Donny mentions ongoing collaboration with Rivian to improve security features.
                            • Future Projects (00:11:29) Donny outlines upcoming projects and initiatives NASTF is working on.
                            • Scan Tool Validation Program (00:11:52) Introduction of a program aimed at validating aftermarket scan tools for security..
                            • Key services in repair shops (00:18:03) Exploration of the role of vehicle security professionals in service repair.
                            • Importance of key cutting in shops (00:19:19) Insight into the necessity of key cutting machines in repair shops for customer service.
                            • Car theft statistics (00:20:18) Revelation of alarming statistics regarding car thefts linked to dealer interactions.
                            • Advice for young adults (00:23:19) Donny shares fatherly advice on financial responsibility and managing phone distractions.
                            • Economic education for kids (00:24:24) Discussion on the lack of financial education for youth and its implications.
                            • Donny's leadership roles (00:26:47) Overview of Donny's extensive involvement with ASA and his family's legacy in the industry.
                            • Industry collaboration and growth (00:30:14) Discussion on the need for better business management and collaboration in the automotive industry.
                            • Joining NASTF (00:31:21) Information on how to join NASTF and the benefits of membership for technicians. https://wp.nastf.org/

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            Thanks to our Partner, NAPA Auto Care Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Carm sits down with Donny to explore his pivotal role at NASTF and his experiences working with automakers like Tesla. Donny shares behind-the-scenes insights on NASTF's technician support initiatives, their impressive membership growth, and the innovative solutions they’re implementing to support automotive technicians. We dive into Donny’s personal journey, his passion for the automotive industry, and the critical role of good business management in ensuring the success of repair shops. "The National Automotive Service Task Force (NASTF) is a 501 C6 not-for-profit organization established in 2000 by Automakers and the independent aftermarket to identify and resolve gaps in Service information, Tool Information, and Training." Donny Seyfer, NASTF, Listen to Donny’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
                            • Overview of NASTF's Work (00:01:17) Donny discusses his responsibilities at NASTF and the importance of technician support.
                            • Technician Connection (00:02:09) Donny expresses his passion for helping technicians solve problems in the automotive industry.
                            • Growth of NASTF (00:02:39) Donny highlights the increase in NASTF membership from 6,000 to 43,000 members.
                            • Funding and Operations (00:03:02) Discussion on NASTF's funding model and its impact on operations for technicians.
                            • Listening and Gathering Information (00:04:23) Donny explains how he gathers information from industry members through subcommittees.
                            • Challenges with Automakers (00:06:08) Donny talks about the disconnect between aftermarket technicians and automakers.
                            • Collaboration with Tesla (00:07:15) Donny shares his experience in establishing a relationship with Tesla regarding repair initiatives.
                            • Implementation of Security Solutions (00:08:57) Discussion on the development of security solutions for Tesla vehicles.
                            • Building Relationships with Rivian (00:10:36) Donny mentions ongoing collaboration with Rivian to improve security features.
                            • Future Projects (00:11:29) Donny outlines upcoming projects and initiatives NASTF is working on.
                            • Scan Tool Validation Program (00:11:52) Introduction of a program aimed at validating aftermarket scan tools for security..
                            • Key services in repair shops (00:18:03) Exploration of the role of vehicle security professionals in service repair.
                            • Importance of key cutting in shops (00:19:19) Insight into the necessity of key cutting machines in repair shops for customer service.
                            • Car theft statistics (00:20:18) Revelation of alarming statistics regarding car thefts linked to dealer interactions.
                            • Advice for young adults (00:23:19) Donny shares fatherly advice on financial responsibility and managing phone distractions.
                            • Economic education for kids (00:24:24) Discussion on the lack of financial education for youth and its implications.
                            • Donny's leadership roles (00:26:47) Overview of Donny's extensive involvement with ASA and his family's legacy in the industry.
                            • Industry collaboration and growth (00:30:14) Discussion on the need for better business management and collaboration in the automotive industry.
                            • Joining NASTF (00:31:21) Information on how to join NASTF and the benefits of membership for technicians. https://wp.nastf.org/

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            a4f98341-9eb2-4f2f-9187-9f40669de92aTue, 01 Oct 2024 00:15:00 -040032:31falsefull994994                            Hawthorne Experiment [E184] - Chris Cotton Weekly BlitzHawthorne Experiment [E184] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton explores the metaphor of changing pastures to symbolize personal and professional growth. He addresses the common belief that "the grass is always greener on the other side" and emphasizes the importance of recognizing when change is necessary. Chris offers practical tips for self-assessment, investing in personal growth, eliminating negativity, staying committed to goals, and being patient with the process. Aimed at auto repair shop owners and professionals, the episode encourages taking control of one's circumstances for improvement. The episode is sponsored by Shop Marketing Pros.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton explores the metaphor of changing pastures to symbolize personal and professional growth. He addresses the common belief that "the grass is always greener on the other side" and emphasizes the importance of recognizing when change is necessary. Chris offers practical tips for self-assessment, investing in personal growth, eliminating negativity, staying committed to goals, and being patient with the process. Aimed at auto repair shop owners and professionals, the episode encourages taking control of one's circumstances for improvement. The episode is sponsored by Shop Marketing Pros.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            d4193601-f741-49f4-9a34-99975fc3b644Mon, 30 Sep 2024 00:15:00 -040008:58falsebonus                            Shut Up! [E010] - Speak Up! Effective CommunicationShut Up! [E010] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            This Episode emphasizes the importance of pausing and leaving space for others to absorb information and engage with the things we’re speaking about.

                            Whether you’re an advisor that talks themselves out of a sale - or an enthusiastic and passionate speaker that just has a hard time remembering to breathe, you’ll find yourself in good company listening and learning on this topic. 


                            Pausing is HARD.

                            Experienced speakers and beginners all benefit from regular practice.

                            In this episode 

                            1.)  Craig shares recordings from a recent toastmasters meeting where two separate speakers received valuable feedback on pauses.

                            2.)  Craig discloses some of his own struggles with pauses and some surprising places this comes up.

                            3.)  We explore why we who struggle have a hard time pausing!

                            4.)  We’ll wrap up with some of the benefits of pausing!

                            • Pausing makes your message more clear and lets your audience process details from your presentation.
                            • Helps people retain and remember what you are saying better. 
                            • A more comfortable rhythm is achieved that makes listening easier. 
                            • Breath Control.  Like running - you perform better when you are not out of breath!  When your breath is under control you’ll maintain your place in have more organized thoughts. 
                            • Aids in transitions for key segments of your speech or presentation. 
                            • MOST critically - if you pause long enough - this will open up audience engagement.

                            Remember:  People are POLITE - They may not always be comfortable interrupting you!  Give them some room to speak up next time you are speaking up!

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information

                            • Email Craig O'Neill: speakup@craigoneill.net

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            This Episode emphasizes the importance of pausing and leaving space for others to absorb information and engage with the things we’re speaking about.

                            Whether you’re an advisor that talks themselves out of a sale - or an enthusiastic and passionate speaker that just has a hard time remembering to breathe, you’ll find yourself in good company listening and learning on this topic. 


                            Pausing is HARD.

                            Experienced speakers and beginners all benefit from regular practice.

                            In this episode 

                            1.)  Craig shares recordings from a recent toastmasters meeting where two separate speakers received valuable feedback on pauses.

                            2.)  Craig discloses some of his own struggles with pauses and some surprising places this comes up.

                            3.)  We explore why we who struggle have a hard time pausing!

                            4.)  We’ll wrap up with some of the benefits of pausing!

                            • Pausing makes your message more clear and lets your audience process details from your presentation.
                            • Helps people retain and remember what you are saying better. 
                            • A more comfortable rhythm is achieved that makes listening easier. 
                            • Breath Control.  Like running - you perform better when you are not out of breath!  When your breath is under control you’ll maintain your place in have more organized thoughts. 
                            • Aids in transitions for key segments of your speech or presentation. 
                            • MOST critically - if you pause long enough - this will open up audience engagement.

                            Remember:  People are POLITE - They may not always be comfortable interrupting you!  Give them some room to speak up next time you are speaking up!

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information

                            • Email Craig O'Neill: speakup@craigoneill.net

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            34355c7b-4c43-41f3-9b57-f7b5b16ef01bMon, 30 Sep 2024 00:15:00 -040023:40falsebonus                            All Shop Owners Know Something That Other Owners Don’t Know! [RR 993]All Shop Owners Know Something That Other Owners Don't Know! [RR 993]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, discover how simply attending meetings can significantly improve net profit, the impact of cost management, and tips on leveraging technology for business efficiency. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net Show Notes
                            • Watch Full Video Episode
                            • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
                            • Importance of Attendance (00:02:04) Discussion on how missing educational events can lead to lost opportunities and profits.
                            • Value of Showing Up (00:03:05) Murray emphasizes the connection between attendance and improved business performance.
                            • Networking and Community (00:04:39) The significance of in-person meetings for building relationships and sharing knowledge.
                            • Learning from Group Sessions (00:05:23) Murray shares insights on the benefits of participating in group coaching sessions.
                            • Addressing Intimidation in Coaching (00:07:50) Discussion on how some individuals feel intimidated and hesitant to participate in coaching.
                            • The Need for Continuous Learning (00:10:59) Carm stresses the importance of seeking expert guidance and accountability in business.
                            • Coaching Styles and Techniques (00:11:53) Murray contrasts different coaching approaches and their effectiveness in the industry.
                            • Utilizing Technology for Coaching (00:13:28) Murray discusses the transition to online coaching and the importance of Google Business Profile.
                            • Engagement in Virtual Meetings (00:14:17) The effectiveness of screen sharing and virtual meetings in enhancing learning experiences.
                            • Introduction to Collaboration Tools (00:15:54) Discussion on using screen sharing and collaboration tools for knowledge sharing among automotive shop owners.
                            • Resources for Business Improvement (00:18:58) Introduction to automotive management network resources such as SOPs and checklists for business advancement.
                            • Note-Taking and Organization (00:20:00) Personal experiences with note-taking and strategies for managing notes effectively in a business context.
                            • Using Google Docs for Accountability (00:23:22) How Google Docs can facilitate accountability by allowing team members to log and review action plans collaboratively.
                            • Networking and Community Support (00:27:02) Encouragement for members to utilize networking tools like Slack for better communication and support among peers.
                            • Understanding Employment Law (00:30:33) Insights into Canadian employment law regarding severance and the importance of having employment contracts to protect business owners.
                            • Understanding Severance Costs (00:32:12) Discussion on the financial impact of severance costs and the importance of understanding net income.
                            • Calculating Impact on Sales (00:33:13) Exploration of how to calculate necessary sales to cover losses in the automotive industry.
                            • Networking and Sharing Solutions (00:34:11) Importance of sharing experiences and solutions among peers in overcoming business challenges.
                            • Expense Management Insights (00:35:09) Discussion on the need for better focus on expense management in business operations.
                            • Insurance and Expense Comparisons (00:36:02) Sharing strategies for managing insurance and other recurring expenses effectively.
                            • Planning Expense Discussions (00:37:35) Proposal to plan discussions on key expenses in future meetings for better financial management.
                            • Setting Budgets and KPIs (00:38:27) Discussion on the importance of setting budgets and KPIs for various business expenses.
                            • Normalizing Income Statements (00:39:18) Explanation of how to clean up income statements for accurate financial analysis.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections             ]]>                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, discover how simply attending meetings can significantly improve net profit, the impact of cost management, and tips on leveraging technology for business efficiency. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net Show Notes
                            • Watch Full Video Episode
                            • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
                            • Importance of Attendance (00:02:04) Discussion on how missing educational events can lead to lost opportunities and profits.
                            • Value of Showing Up (00:03:05) Murray emphasizes the connection between attendance and improved business performance.
                            • Networking and Community (00:04:39) The significance of in-person meetings for building relationships and sharing knowledge.
                            • Learning from Group Sessions (00:05:23) Murray shares insights on the benefits of participating in group coaching sessions.
                            • Addressing Intimidation in Coaching (00:07:50) Discussion on how some individuals feel intimidated and hesitant to participate in coaching.
                            • The Need for Continuous Learning (00:10:59) Carm stresses the importance of seeking expert guidance and accountability in business.
                            • Coaching Styles and Techniques (00:11:53) Murray contrasts different coaching approaches and their effectiveness in the industry.
                            • Utilizing Technology for Coaching (00:13:28) Murray discusses the transition to online coaching and the importance of Google Business Profile.
                            • Engagement in Virtual Meetings (00:14:17) The effectiveness of screen sharing and virtual meetings in enhancing learning experiences.
                            • Introduction to Collaboration Tools (00:15:54) Discussion on using screen sharing and collaboration tools for knowledge sharing among automotive shop owners.
                            • Resources for Business Improvement (00:18:58) Introduction to automotive management network resources such as SOPs and checklists for business advancement.
                            • Note-Taking and Organization (00:20:00) Personal experiences with note-taking and strategies for managing notes effectively in a business context.
                            • Using Google Docs for Accountability (00:23:22) How Google Docs can facilitate accountability by allowing team members to log and review action plans collaboratively.
                            • Networking and Community Support (00:27:02) Encouragement for members to utilize networking tools like Slack for better communication and support among peers.
                            • Understanding Employment Law (00:30:33) Insights into Canadian employment law regarding severance and the importance of having employment contracts to protect business owners.
                            • Understanding Severance Costs (00:32:12) Discussion on the financial impact of severance costs and the importance of understanding net income.
                            • Calculating Impact on Sales (00:33:13) Exploration of how to calculate necessary sales to cover losses in the automotive industry.
                            • Networking and Sharing Solutions (00:34:11) Importance of sharing experiences and solutions among peers in overcoming business challenges.
                            • Expense Management Insights (00:35:09) Discussion on the need for better focus on expense management in business operations.
                            • Insurance and Expense Comparisons (00:36:02) Sharing strategies for managing insurance and other recurring expenses effectively.
                            • Planning Expense Discussions (00:37:35) Proposal to plan discussions on key expenses in future meetings for better financial management.
                            • Setting Budgets and KPIs (00:38:27) Discussion on the importance of setting budgets and KPIs for various business expenses.
                            • Normalizing Income Statements (00:39:18) Explanation of how to clean up income statements for accurate financial analysis.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections             ]]>                            ed981ceb-970a-438d-b3b1-4544a863db79Fri, 27 Sep 2024 00:15:00 -040040:54falsefull993993                            Leadership Deep Dive: Styles, Blind Spots, and Solutions [THA 400]Leadership Deep Dive: Styles, Blind Spots, and Solutions [THA 400]American Pride Automotive, 5 locations, Virginia. Andrew’s previous episodes HERE Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon’s previous episodes HERE David Askwith, Managing Director, Auto Stream Car Care, MD. David’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Importance of Leadership (00:02:46) Andrew discusses how leadership impacts personal and professional spheres, emphasizing its ripple effect.
                            • Leadership Archetypes (00:03:05) Andrew introduces five main leadership archetypes: motivator, builder, accountability, example, and servant leadership.
                            • Learning Leadership (00:05:01) Carm stresses that leadership can be learned and encourages listeners to engage with uncomfortable concepts.
                            • Earning Leadership (00:06:03) Jon explains that leadership is earned through influence, not just given by title.
                            • Adapting Leadership Styles (00:06:56) Andrew discusses the importance of adapting leadership styles to individual team members for effective influence.
                            • Intrinsic vs. Extrinsic Motivation (00:09:01) The panel discusses the difference between external motivators and internal drives for employee engagement.
                            • Effective Motivation Strategies (00:10:12) The importance of understanding individual motivations beyond financial incentives is emphasized.
                            • Communication in Leadership (00:12:22) Carm highlights the necessity of active listening and communication in understanding team members' needs.
                            • Onboarding and Communication (00:13:15) Jon stresses the importance of consistent communication during onboarding to understand new team members.
                            • Impact of Strong Leadership (00:14:14) Andrew shares a story illustrating how strong leadership can transform team performance dramatically.
                            • Building Confidence in Team Members (00:17:37) Discusses the importance of nurturing team members' self-image and confidence for their growth.
                            • Balancing Visionary and Integrator Roles (00:18:45) Explores the duality of being a visionary and an integrator in leadership.
                            • Importance of Continuous Learning (00:19:09) Emphasizes the need for leaders to seek new information and stay educated.
                            • Growth Mindset in Leadership (00:20:43) Highlights the significance of a growth mindset for effective leadership and team development.
                            • Avoiding Staleness in Leadership (00:21:34) Discusses the risk of leaders becoming repetitive and the need for fresh insights.
                            • High-Impact Leadership (00:22:17) Focuses on maximizing impact in leadership through disciplined time management and continuous education.
                            • Seeking Knowledge from Multiple Sources (00:23:43) Encourages leaders to gather insights from various experiences and learning opportunities.
                            • The Importance of Communication (00:24:01) Discusses the critical role of effective communication in maintaining team morale and cohesion.d.
                            • Feedback and Self-Improvement (00:27:16) Emphasizes the necessity of seeking feedback for personal and organizational growth.
                            • Surrounding Yourself with Challenging Peers (00:29:33) Discusses the dangers of surrounding oneself with "yes men" and the value of honest feedback.
                            • Intent vs. Impact in Leadership (00:31:05) Examines the complexities of social interactions between leaders and team members.
                            • Navigating Success Disparities (00:33:03) Highlights the challenges of varying levels of success within a team and its impact on dynamics.
                            • Credibility in Leadership (00:35:15) Emphasizes the need to publicly praise and empower leadership teams for better organizational credibility.
                            • 360 Feedback Importance (00:36:18) Highlights the significance of anonymous 360 feedback in assessing leadership effectiveness and organizational trust.
                            • Servant Leadership Concept (00:38:48) Introduces servant leadership as a model that requires connection and understanding of team needs.
                            • Continuous Self-Improvement (00:40:29) Encourages seeking training and peer groups for personal and professional growth in leadership.
                            • Evolving Leadership Roles (00:43:25) Discusses the necessity of adapting roles within a business to foster growth and effective leadership.
                            • Tough Decisions in Leadership (00:44:05) Stresses the importance of making difficult choices, such as letting go of toxic employees for organizational health.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                                         American Pride Automotive, 5 locations, Virginia. Andrew’s previous episodes HERE Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon’s previous episodes HERE David Askwith, Managing Director, Auto Stream Car Care, MD. David’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Importance of Leadership (00:02:46) Andrew discusses how leadership impacts personal and professional spheres, emphasizing its ripple effect.
                            • Leadership Archetypes (00:03:05) Andrew introduces five main leadership archetypes: motivator, builder, accountability, example, and servant leadership.
                            • Learning Leadership (00:05:01) Carm stresses that leadership can be learned and encourages listeners to engage with uncomfortable concepts.
                            • Earning Leadership (00:06:03) Jon explains that leadership is earned through influence, not just given by title.
                            • Adapting Leadership Styles (00:06:56) Andrew discusses the importance of adapting leadership styles to individual team members for effective influence.
                            • Intrinsic vs. Extrinsic Motivation (00:09:01) The panel discusses the difference between external motivators and internal drives for employee engagement.
                            • Effective Motivation Strategies (00:10:12) The importance of understanding individual motivations beyond financial incentives is emphasized.
                            • Communication in Leadership (00:12:22) Carm highlights the necessity of active listening and communication in understanding team members' needs.
                            • Onboarding and Communication (00:13:15) Jon stresses the importance of consistent communication during onboarding to understand new team members.
                            • Impact of Strong Leadership (00:14:14) Andrew shares a story illustrating how strong leadership can transform team performance dramatically.
                            • Building Confidence in Team Members (00:17:37) Discusses the importance of nurturing team members' self-image and confidence for their growth.
                            • Balancing Visionary and Integrator Roles (00:18:45) Explores the duality of being a visionary and an integrator in leadership.
                            • Importance of Continuous Learning (00:19:09) Emphasizes the need for leaders to seek new information and stay educated.
                            • Growth Mindset in Leadership (00:20:43) Highlights the significance of a growth mindset for effective leadership and team development.
                            • Avoiding Staleness in Leadership (00:21:34) Discusses the risk of leaders becoming repetitive and the need for fresh insights.
                            • High-Impact Leadership (00:22:17) Focuses on maximizing impact in leadership through disciplined time management and continuous education.
                            • Seeking Knowledge from Multiple Sources (00:23:43) Encourages leaders to gather insights from various experiences and learning opportunities.
                            • The Importance of Communication (00:24:01) Discusses the critical role of effective communication in maintaining team morale and cohesion.d.
                            • Feedback and Self-Improvement (00:27:16) Emphasizes the necessity of seeking feedback for personal and organizational growth.
                            • Surrounding Yourself with Challenging Peers (00:29:33) Discusses the dangers of surrounding oneself with "yes men" and the value of honest feedback.
                            • Intent vs. Impact in Leadership (00:31:05) Examines the complexities of social interactions between leaders and team members.
                            • Navigating Success Disparities (00:33:03) Highlights the challenges of varying levels of success within a team and its impact on dynamics.
                            • Credibility in Leadership (00:35:15) Emphasizes the need to publicly praise and empower leadership teams for better organizational credibility.
                            • 360 Feedback Importance (00:36:18) Highlights the significance of anonymous 360 feedback in assessing leadership effectiveness and organizational trust.
                            • Servant Leadership Concept (00:38:48) Introduces servant leadership as a model that requires connection and understanding of team needs.
                            • Continuous Self-Improvement (00:40:29) Encourages seeking training and peer groups for personal and professional growth in leadership.
                            • Evolving Leadership Roles (00:43:25) Discusses the necessity of adapting roles within a business to foster growth and effective leadership.
                            • Tough Decisions in Leadership (00:44:05) Stresses the importance of making difficult choices, such as letting go of toxic employees for organizational health.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>c3b4f8b8-7459-4a1a-952b-fd132cbf97ccFri, 27 Sep 2024 00:15:00 -040046:00falsefull400400                            Comparing the 2024 Presidential Tax Plans [E137] - Business By The NumbersComparing the 2024 Presidential Tax Plans [E137] - Business By The NumbersIn this episode of Business by the Numbers, Hunt Demarest, CPA, breaks down the latest tax proposals from Kamala Harris and Donald Trump, helping business owners understand what changes could impact their bottom line. Whether it’s Harris’s $50,000 small business deduction or Trump’s overtime tax elimination, Hunt offers critical insights into what’s real, what’s likely, and what’s just campaign rhetoric.

                            • Overview of Harris’s $50,000 small business deduction proposal.
                            • Insight into Trump’s plan to remove taxes on overtime.
                            • How these proposals could affect small business owners, especially in the auto repair industry.
                            • The importance of understanding startup expenses and tax deductions.
                            • The likelihood of these proposals passing into law andtheir real-world implications.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            In this episode of Business by the Numbers, Hunt Demarest, CPA, breaks down the latest tax proposals from Kamala Harris and Donald Trump, helping business owners understand what changes could impact their bottom line. Whether it’s Harris’s $50,000 small business deduction or Trump’s overtime tax elimination, Hunt offers critical insights into what’s real, what’s likely, and what’s just campaign rhetoric.

                            • Overview of Harris’s $50,000 small business deduction proposal.
                            • Insight into Trump’s plan to remove taxes on overtime.
                            • How these proposals could affect small business owners, especially in the auto repair industry.
                            • The importance of understanding startup expenses and tax deductions.
                            • The likelihood of these proposals passing into law andtheir real-world implications.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            c55f25aa-8a82-4af3-b373-aa474df9da39Thu, 26 Sep 2024 00:15:00 -040034:09falsebonus                            Rapid Fire Questions with Tracy Capriotto [E153] - Automotive Field TheoryRapid Fire Questions with Tracy Capriotto [E153] - Automotive Field TheoryRapid Fire Questions with Tracy Capriotto!


                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Rapid Fire Questions with Tracy Capriotto!


                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            6e70ff0a-dce5-4302-ba78-0c1c47fe4496Wed, 25 Sep 2024 00:15:00 -040047:41falsebonus                            In 2024 You Cannot Create Original Content [E119] - The Auto Repair Marketing PodcastIn 2024 You Cannot Create Original Content [E119] - The Auto Repair Marketing PodcastWant to make your content stand out in 2024?

                            In this episode, we’ll discuss why creating completely original content isn’t the key—and what really drives success in today’s competitive landscape.

                            You’ll learn how to take existing topics and make them your own by adding your unique voice and perspective. We’ll show you how to keep your shop at the forefront of your customers’ minds, even during long gaps between visits. Plus, get tips on how to use content across social media, email, and other channels to build trust and connect with your audience.

                            Ready to boost your content strategy and strengthen customer loyalty? Tune in now and discover how to create content that truly resonates with your audience!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Show Notes with Timestamps

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            Want to make your content stand out in 2024?

                            In this episode, we’ll discuss why creating completely original content isn’t the key—and what really drives success in today’s competitive landscape.

                            You’ll learn how to take existing topics and make them your own by adding your unique voice and perspective. We’ll show you how to keep your shop at the forefront of your customers’ minds, even during long gaps between visits. Plus, get tips on how to use content across social media, email, and other channels to build trust and connect with your audience.

                            Ready to boost your content strategy and strengthen customer loyalty? Tune in now and discover how to create content that truly resonates with your audience!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Show Notes with Timestamps

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            72bc1c44-7340-4ca5-b1c7-174d4fec2286Wed, 25 Sep 2024 00:15:00 -040011:38falsebonus                            Bruised, But Battle Hardened Business [RR 992]Bruised, But Battle Hardened Business [RR 992]Thanks to our Partner, NAPA Auto Care Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Armen Jacjakian, a shop owner who immigrated from Dubai to Canada, and Alan Beech, his business coach, share insights on overcoming initial business struggles, the importance of cash flow management, and the transformative impact of coaching. Listeners are left with valuable takeaways about the importance of mentorship, the need for flexibility in the workplace, and the critical role of customer service in building a thriving automotive business. Armen Jacjakian, Speedy Auto Service, Mississauga, ON Alan Beech, Beech Consulting Show Notes
                            • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
                            • Armen's Background (00:02:59) Armen shares his journey from Dubai to Canada and his family's history in the automotive business.
                            • Challenges During COVID-19 (00:04:19) Armen describes the impact of COVID-19 on his new shop and the strict lockdowns in Canada.
                            • The Importance of Coaching (00:05:23) Armen reflects on how starting coaching with Alan came at a crucial time in his business journey.
                            • Experiencing Growth Post-COVID (00:06:34) Armen discusses the significant growth and operational experience gained after the lockdown period.
                            • Mental Health and Coaching (00:09:36) Armen emphasizes the importance of mental health support for shop owners through coaching.
                            • Finding the Right Coach (00:11:25) Armen explains how he connected with Alan and his initial skepticism about coaching.
                            • Immediate Changes from Coaching (00:12:41) Armen shares how he increased his shop rate after the first session with Alan.
                            • Looking at the Business from Above (00:13:39) Armen discusses the value of viewing his business from a higher perspective with coaching.
                            • Prioritization with Coaching (00:14:38) Armen highlights how a good coach helps prioritize tasks and goals for business growth.
                            • Key Man Investment (00:16:51) Discussion on the importance of hiring a key man and investing in talent for business growth.
                            • Coaching Perspective (00:17:25) Alan emphasizes viewing coaching costs as investments that yield profitable returns.
                            • Challenges of Growth (00:18:11) Armen discusses the need for further key hires to facilitate business expansion.
                            • Outrageous Rent (00:19:06) Discussion on the high monthly rent of approximately $15,000 for the shop location.
                            • Staffing Structure (00:19:33) Armen shares details about his staffing, including eight bays and six technicians.
                            • Customer Service Approach (00:20:31) Armen explains the necessity of finding a front desk person who aligns with his vision.
                            • Operational Efficiency (00:21:09) Discussion on the importance of managing multiple roles effectively for business efficiency.
                            • Trends in Customer Service (00:22:30) Exploration of the trend towards dedicated customer service representatives in automotive shops.
                            • Challenges and Opportunities (00:23:53) Alan discusses the dual nature of challenges and opportunities in the automotive industry.
                            • Remote Advisor Potential (00:24:24) Discussion on the potential of remote advisors to support multiple automotive shops.
                            • Flexibility in Staffing (00:26:39) Armen shares his approach to flexible work schedules for his technicians.
                            • Training Engagement (00:27:45) Alan reflects on the challenges of engaging a diverse audience during training sessions.
                            • Franchise vs. Independent (00:28:45) Armen discusses why he chose to open a franchise instead of an independent shop.
                            • Community Connection (00:30:20) Discussion about the Armenian community in Toronto and its connection to Armin's business.
                            • Restaurant Venture (00:30:52) Armen mentions his restaurant, highlighting his entrepreneurial diversity.
                            • Comparing Business Challenges (00:31:08) Discussion on the contrasting challenges between running an automotive shop and a restaurant.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            Thanks to our Partner, NAPA Auto Care Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Armen Jacjakian, a shop owner who immigrated from Dubai to Canada, and Alan Beech, his business coach, share insights on overcoming initial business struggles, the importance of cash flow management, and the transformative impact of coaching. Listeners are left with valuable takeaways about the importance of mentorship, the need for flexibility in the workplace, and the critical role of customer service in building a thriving automotive business. Armen Jacjakian, Speedy Auto Service, Mississauga, ON Alan Beech, Beech Consulting Show Notes
                            • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
                            • Armen's Background (00:02:59) Armen shares his journey from Dubai to Canada and his family's history in the automotive business.
                            • Challenges During COVID-19 (00:04:19) Armen describes the impact of COVID-19 on his new shop and the strict lockdowns in Canada.
                            • The Importance of Coaching (00:05:23) Armen reflects on how starting coaching with Alan came at a crucial time in his business journey.
                            • Experiencing Growth Post-COVID (00:06:34) Armen discusses the significant growth and operational experience gained after the lockdown period.
                            • Mental Health and Coaching (00:09:36) Armen emphasizes the importance of mental health support for shop owners through coaching.
                            • Finding the Right Coach (00:11:25) Armen explains how he connected with Alan and his initial skepticism about coaching.
                            • Immediate Changes from Coaching (00:12:41) Armen shares how he increased his shop rate after the first session with Alan.
                            • Looking at the Business from Above (00:13:39) Armen discusses the value of viewing his business from a higher perspective with coaching.
                            • Prioritization with Coaching (00:14:38) Armen highlights how a good coach helps prioritize tasks and goals for business growth.
                            • Key Man Investment (00:16:51) Discussion on the importance of hiring a key man and investing in talent for business growth.
                            • Coaching Perspective (00:17:25) Alan emphasizes viewing coaching costs as investments that yield profitable returns.
                            • Challenges of Growth (00:18:11) Armen discusses the need for further key hires to facilitate business expansion.
                            • Outrageous Rent (00:19:06) Discussion on the high monthly rent of approximately $15,000 for the shop location.
                            • Staffing Structure (00:19:33) Armen shares details about his staffing, including eight bays and six technicians.
                            • Customer Service Approach (00:20:31) Armen explains the necessity of finding a front desk person who aligns with his vision.
                            • Operational Efficiency (00:21:09) Discussion on the importance of managing multiple roles effectively for business efficiency.
                            • Trends in Customer Service (00:22:30) Exploration of the trend towards dedicated customer service representatives in automotive shops.
                            • Challenges and Opportunities (00:23:53) Alan discusses the dual nature of challenges and opportunities in the automotive industry.
                            • Remote Advisor Potential (00:24:24) Discussion on the potential of remote advisors to support multiple automotive shops.
                            • Flexibility in Staffing (00:26:39) Armen shares his approach to flexible work schedules for his technicians.
                            • Training Engagement (00:27:45) Alan reflects on the challenges of engaging a diverse audience during training sessions.
                            • Franchise vs. Independent (00:28:45) Armen discusses why he chose to open a franchise instead of an independent shop.
                            • Community Connection (00:30:20) Discussion about the Armenian community in Toronto and its connection to Armin's business.
                            • Restaurant Venture (00:30:52) Armen mentions his restaurant, highlighting his entrepreneurial diversity.
                            • Comparing Business Challenges (00:31:08) Discussion on the contrasting challenges between running an automotive shop and a restaurant.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            6949142e-3f2a-4358-8bb9-b4d2004052d8Tue, 24 Sep 2024 00:15:00 -040031:50falsefull992992                            Coaching is Teaching [E183] - Chris Cotton Weekly BlitzCoaching is Teaching [E183] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of the Weekly Blitz, Coach Chris Cotton from Auto Fix Auto Shop Coaching explores the transformative power of coaching as a form of teaching and development. He highlights that effective coaching is about empowering individuals to find their own solutions, fostering continuous learning, and building long-term capabilities. Drawing insights from leadership expert John Maxwell, Chris contrasts coaching with managing, emphasizing the importance of guiding rather than dictating. The episode also acknowledges Shop Marketing Pros, the sponsor, which offers specialized marketing services for auto repair shops.

                            Introduction to Coaching (00:00:06)

                            • Chris Cotton introduces the podcast and its focus on coaching within the auto repair industry.

                            Sponsorship Acknowledgment (00:01:05)

                            • Chris thanks Shop Marketing Pros for sponsoring the episode, highlighting their unique marketing strategies.

                            Coaching as Teaching (00:01:05)

                            • Discussion on how coaching transcends mere direction, emphasizing the importance of teaching and developing others.

                            The Heart of Coaching (00:02:16)

                            • Coaching is about empowering others to find their own solutions rather than simply providing answers.

                            Coaching vs. Managing (00:03:31)

                            • Clarifying the distinction between coaching and managing, focusing on long-term development over task oversight.

                            The Teacher's Mindset in Coaching (00:04:40)

                            • Exploring key elements of a coach's mindset, including guiding, patience, continuous feedback, and creating a safe environment.

                            Building Relationships in Coaching (00:06:52)

                            • Emphasizing the importance of trust and genuine care in the coaching relationship for effective teaching.

                            Long-Term Impact of Teaching (00:07:59)

                            • Teaching creates lasting change, equipping individuals to handle future challenges rather than just solving immediate problems.

                            Practical Coaching Techniques (00:09:06)

                            • Suggestions for effective coaching, including asking questions, offering tools, mentoring, and celebrating learning.

                            Conclusion on Coaching (00:10:12)

                            • Reiterating the importance of viewing coaching as teaching, influencing lives beyond immediate outcomes.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of the Weekly Blitz, Coach Chris Cotton from Auto Fix Auto Shop Coaching explores the transformative power of coaching as a form of teaching and development. He highlights that effective coaching is about empowering individuals to find their own solutions, fostering continuous learning, and building long-term capabilities. Drawing insights from leadership expert John Maxwell, Chris contrasts coaching with managing, emphasizing the importance of guiding rather than dictating. The episode also acknowledges Shop Marketing Pros, the sponsor, which offers specialized marketing services for auto repair shops.

                            Introduction to Coaching (00:00:06)

                            • Chris Cotton introduces the podcast and its focus on coaching within the auto repair industry.

                            Sponsorship Acknowledgment (00:01:05)

                            • Chris thanks Shop Marketing Pros for sponsoring the episode, highlighting their unique marketing strategies.

                            Coaching as Teaching (00:01:05)

                            • Discussion on how coaching transcends mere direction, emphasizing the importance of teaching and developing others.

                            The Heart of Coaching (00:02:16)

                            • Coaching is about empowering others to find their own solutions rather than simply providing answers.

                            Coaching vs. Managing (00:03:31)

                            • Clarifying the distinction between coaching and managing, focusing on long-term development over task oversight.

                            The Teacher's Mindset in Coaching (00:04:40)

                            • Exploring key elements of a coach's mindset, including guiding, patience, continuous feedback, and creating a safe environment.

                            Building Relationships in Coaching (00:06:52)

                            • Emphasizing the importance of trust and genuine care in the coaching relationship for effective teaching.

                            Long-Term Impact of Teaching (00:07:59)

                            • Teaching creates lasting change, equipping individuals to handle future challenges rather than just solving immediate problems.

                            Practical Coaching Techniques (00:09:06)

                            • Suggestions for effective coaching, including asking questions, offering tools, mentoring, and celebrating learning.

                            Conclusion on Coaching (00:10:12)

                            • Reiterating the importance of viewing coaching as teaching, influencing lives beyond immediate outcomes.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            c8cfedf9-461e-4ca3-9592-420b96cba2dcMon, 23 Sep 2024 00:15:00 -040010:55falsebonus                            Communicating in Crisis - Part Deux [E009] - Speak Up! Effective CommunicationCommunicating in Crisis - Part Deux [E009] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            In the previous episode Craig told the story of a serious encounter while on his regular evening ruck. Telling a story that is still being ‘experienced’ is a challenging matter! 

                            Common advice for communicators is to be cautious about speaking on things you are still going through - it can be difficult while facets of an event are still being processed.

                            This episode serves as a consolidation of further takeaways after some decompressing.

                            Further conversations over the weeks since the event revealed new and sometimes startling details.  It turns out the suspect in the case had pulled a knife on three park workers and had also been accused of threatening another individual at park facilities nearby. 

                            Note:  Craig’s takeaways from this event are based on his perspectives and from trusted counsel.  If you have feedback or analysis for our listeners regarding this event and are trained in law-enforcement, security or related fields - please reach out via email to speakup@craigoneill.net.  Your input would be appreciated for anyone who feels compelled to speak up- but wants to be safe!

                            Three separate local news stations interviewed Craig in the wake of the event.

                            The suspect is still at large despite being known to police and possibly having been stopped by police before they secured evidence of a crime being committed. 

                            Links to Local News Stories:

                            Wood TV 8 - https://www.woodtv.com/news/grand-rapids/several-graves-damaged-at-grand-rapids-cemetery/

                            Wzzm13 -

                            https://www.wzzm13.com/article/news/local/caught-camera-runner-captures-moments-man-vandalized-grand-rapids-cemetery/69-eb719d08-0b90-43b0-8872-abb795e999bb

                            Fox17

                            https://www.fox17online.com/news/local-news/grand-rapids/its-heartbreaking-major-damage-overnight-at-grand-rapids-cemetery

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information

                            • Email Craig O'Neill: speakup@craigoneill.net

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            In the previous episode Craig told the story of a serious encounter while on his regular evening ruck. Telling a story that is still being ‘experienced’ is a challenging matter! 

                            Common advice for communicators is to be cautious about speaking on things you are still going through - it can be difficult while facets of an event are still being processed.

                            This episode serves as a consolidation of further takeaways after some decompressing.

                            Further conversations over the weeks since the event revealed new and sometimes startling details.  It turns out the suspect in the case had pulled a knife on three park workers and had also been accused of threatening another individual at park facilities nearby. 

                            Note:  Craig’s takeaways from this event are based on his perspectives and from trusted counsel.  If you have feedback or analysis for our listeners regarding this event and are trained in law-enforcement, security or related fields - please reach out via email to speakup@craigoneill.net.  Your input would be appreciated for anyone who feels compelled to speak up- but wants to be safe!

                            Three separate local news stations interviewed Craig in the wake of the event.

                            The suspect is still at large despite being known to police and possibly having been stopped by police before they secured evidence of a crime being committed. 

                            Links to Local News Stories:

                            Wood TV 8 - https://www.woodtv.com/news/grand-rapids/several-graves-damaged-at-grand-rapids-cemetery/

                            Wzzm13 -

                            https://www.wzzm13.com/article/news/local/caught-camera-runner-captures-moments-man-vandalized-grand-rapids-cemetery/69-eb719d08-0b90-43b0-8872-abb795e999bb

                            Fox17

                            https://www.fox17online.com/news/local-news/grand-rapids/its-heartbreaking-major-damage-overnight-at-grand-rapids-cemetery

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information

                            • Email Craig O'Neill: speakup@craigoneill.net

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            6de9effb-9207-4075-923b-ff0f98744757Mon, 23 Sep 2024 00:15:00 -040020:57falsebonus                            Do You Have A No Culture, Culture In Your Business? [THA 399]Do You Have A No Culture, Culture In Your Business? [THA 399]CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Maryann, Small Biz Vantage. Maryann’s previous episodes HERE. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com Show Notes
                            • Watch Full Video Episode
                            • Rick White on Culture (00:04:55) Rick White challenges the idea of "no culture," emphasizing intentional versus unintentional culture.
                            • Maryann Croce on Defining Culture (00:06:59) Maryann Croce discusses the importance of defining desired culture for employee engagement and customer perception.
                            • Discussion on Culture's Impact (00:11:53) The panel discusses how culture affects profitability, sustainability, and enjoyment in the workplace.
                            • Unethical Practices and Culture (00:12:44) Carm emphasizes the connection between poor culture and unethical practices within a business.
                            • Personal Development (00:14:09) Dave discusses how personal development influences a shop owner's ability to cultivate a positive culture.
                            • Rick White on Wisdom vs. Knowledge (00:16:54) Rick contrasts knowledge and wisdom, stressing the importance of applying knowledge to create a strong culture.
                            • Poor Culture Indicators (00:17:55) Discussion on signs of a poor workplace culture, including low morale and unsafe environments.
                            • Lack of Trust and Engagement (00:18:35) Exploration of how absence of trust leads to employee disengagement and its negative impact.
                            • Leadership and Growth (00:19:07) Importance of strong leadership for shop success and personal investment in leadership development.
                            • Business Ownership Realities (00:24:02) Reflections on the challenges of business ownership and the unexpected demands it brings.
                            • Hope and Future Potential (00:27:19) Emphasizing the need for hope and setting high goals to maintain motivation in business.
                            • Cultural Shifts and Coaching (00:30:38) Encouragement for gradual cultural improvements and the importance of seeking guidance from coaches.
                            • Core Culture Ingredients (00:33:17) Identifying key elements of a positive culture, including leadership behavior and employee recognition.
                            • Understanding Culture (00:37:00) Discussion on the significance of culture in a shop and the difficulty of addressing toxic behaviors.
                            • Toxic Employees and Culture (00:37:37) Rick shares experiences with toxic employees and how their negative impact can be mitigated.
                            • Firing Toxic Behavior (00:38:41) Dave narrates a tough conversation where he separates an employee's behavior from their identity.
                            • Difficult Conversations (00:41:06) The importance of having tough conversations to maintain a positive workplace culture is discussed.
                            • Burnout and Culture (00:42:46) The effects of burnout on shop owners and the necessity of a supportive culture are highlighted.
                            • Culture Change in Teams (00:46:45) The need for team members to see themselves as part of a whole is emphasized through a TV show example.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Maryann, Small Biz Vantage. Maryann’s previous episodes HERE. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com Show Notes
                            • Watch Full Video Episode
                            • Rick White on Culture (00:04:55) Rick White challenges the idea of "no culture," emphasizing intentional versus unintentional culture.
                            • Maryann Croce on Defining Culture (00:06:59) Maryann Croce discusses the importance of defining desired culture for employee engagement and customer perception.
                            • Discussion on Culture's Impact (00:11:53) The panel discusses how culture affects profitability, sustainability, and enjoyment in the workplace.
                            • Unethical Practices and Culture (00:12:44) Carm emphasizes the connection between poor culture and unethical practices within a business.
                            • Personal Development (00:14:09) Dave discusses how personal development influences a shop owner's ability to cultivate a positive culture.
                            • Rick White on Wisdom vs. Knowledge (00:16:54) Rick contrasts knowledge and wisdom, stressing the importance of applying knowledge to create a strong culture.
                            • Poor Culture Indicators (00:17:55) Discussion on signs of a poor workplace culture, including low morale and unsafe environments.
                            • Lack of Trust and Engagement (00:18:35) Exploration of how absence of trust leads to employee disengagement and its negative impact.
                            • Leadership and Growth (00:19:07) Importance of strong leadership for shop success and personal investment in leadership development.
                            • Business Ownership Realities (00:24:02) Reflections on the challenges of business ownership and the unexpected demands it brings.
                            • Hope and Future Potential (00:27:19) Emphasizing the need for hope and setting high goals to maintain motivation in business.
                            • Cultural Shifts and Coaching (00:30:38) Encouragement for gradual cultural improvements and the importance of seeking guidance from coaches.
                            • Core Culture Ingredients (00:33:17) Identifying key elements of a positive culture, including leadership behavior and employee recognition.
                            • Understanding Culture (00:37:00) Discussion on the significance of culture in a shop and the difficulty of addressing toxic behaviors.
                            • Toxic Employees and Culture (00:37:37) Rick shares experiences with toxic employees and how their negative impact can be mitigated.
                            • Firing Toxic Behavior (00:38:41) Dave narrates a tough conversation where he separates an employee's behavior from their identity.
                            • Difficult Conversations (00:41:06) The importance of having tough conversations to maintain a positive workplace culture is discussed.
                            • Burnout and Culture (00:42:46) The effects of burnout on shop owners and the necessity of a supportive culture are highlighted.
                            • Culture Change in Teams (00:46:45) The need for team members to see themselves as part of a whole is emphasized through a TV show example.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            797898ac-81bd-4343-92e1-3c283d3105c7Fri, 20 Sep 2024 14:15:00 -040048:27falsefull399399                            The Greatest Shift in Automotive Careers: Embracing Education and Technology [RR 991]The Greatest Shift in Automotive Careers: Embracing Education and Technology [RR 991]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Tony Molla shares the need for advanced technical skills in today’s automotive careers. The discussion underscores the importance of engaging parents and students, reshaping perceptions of automotive careers, and encouraging industry professionals to actively participate in local educational initiatives to inspire the next generation. Tony Molla, host of the Team ASE Podcast and also serves as the Texas Field Manager for the ASE Education Foundation. Show Notes
                            • Watch Full Video Episode
                            • https://www.aseeducationfoundation.org/
                            • Tony Molla's Background (00:02:45) Tony shares his extensive career in the automotive industry and his editorial experience.
                            • Importance of Education in Automotive Industry (00:04:12) Carm and Tony discuss the need for improved education and involvement in CTE programs.
                            • Changing Perceptions of Automotive Careers (00:04:12) Tony emphasizes the evolving view of automotive careers and the skills required today.
                            • Role of Parents in Career Choices (00:05:20) Tony explains the influence parents have on students' career decisions in the automotive field.
                            • Career and Technology Education Programs (00:06:13) Tony advocates for involvement in CTE programs to build foundational skills for students.
                            • Post-secondary Program Options (00:07:10) Discussion on the benefits of post-secondary programs for aspiring automotive technicians.
                            • Curriculum Changes in Education (00:08:06) Carm shares his involvement in updating local college automotive curriculum.
                            • Challenges in Educational Resources (00:08:55) Tony talks about challenges in funding and resources for CTE programs across the nation.
                            • Perceptions of Independent Repair Shops (00:11:51) Carm discusses changing perceptions of job opportunities in independent repair shops.
                            • Importance of Industry Benefits (00:12:49) Tony highlights the need for independent shops to offer competitive benefits to attract talent.
                            • Diverse Career Paths in Automotive (00:14:56) Carm emphasizes the various opportunities available within the automotive industry beyond traditional roles.
                            • Investing in Employee Training (00:15:39) Tony stresses the importance of employers investing in ongoing training for technicians.
                            • The Importance of Passion in Careers (00:20:00) Discusses the necessity of passion for success and financial rewards in any career.
                            • Career Changes and Opportunities (00:20:26) Tony shares his journey through various career changes and the importance of technical background.
                            • Finding Job Security in Trades (00:21:24) Explores the idea of job security in trades, emphasizing skill and knowledge.
                            • Reinventing Yourself (00:21:48) Tony reflects on the need to actively seek new opportunities and reinvent oneself.
                            • The Value of Technical Knowledge (00:22:35) Highlights how technical expertise can lead to unexpected job opportunities.
                            • Recruitment Strategies in the Automotive Industry (00:23:40) Discusses the need for businesses to be proactive in finding and recruiting talent.
                            • Finding the Right Employer (00:25:22) Carm asks for tips on how individuals can identify suitable employers.
                            • What Students Look for in Employers (00:25:45) Tony explains what younger job seekers prioritize when choosing an employer.
                            • Importance of Workplace Culture (00:28:38) Emphasizes the significance of workplace culture and employee satisfaction.
                            • Flexibility and Work-Life Balance (00:29:34) Discusses the increasing demand for flexible working hours and life balance.
                            • Engaging Young People in the Industry (00:30:37) Tony suggests ways to engage young people in automotive careers through local programs.
                            • Getting Involved with CTE Programs (00:31:01) Provides information on how to connect with local CTE programs for community involvement.
                            • Becoming a Community Pillar (00:32:14) Encourages professionals to support and engage with local educational programs.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections             ]]>                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Tony Molla shares the need for advanced technical skills in today’s automotive careers. The discussion underscores the importance of engaging parents and students, reshaping perceptions of automotive careers, and encouraging industry professionals to actively participate in local educational initiatives to inspire the next generation. Tony Molla, host of the Team ASE Podcast and also serves as the Texas Field Manager for the ASE Education Foundation. Show Notes
                            • Watch Full Video Episode
                            • https://www.aseeducationfoundation.org/
                            • Tony Molla's Background (00:02:45) Tony shares his extensive career in the automotive industry and his editorial experience.
                            • Importance of Education in Automotive Industry (00:04:12) Carm and Tony discuss the need for improved education and involvement in CTE programs.
                            • Changing Perceptions of Automotive Careers (00:04:12) Tony emphasizes the evolving view of automotive careers and the skills required today.
                            • Role of Parents in Career Choices (00:05:20) Tony explains the influence parents have on students' career decisions in the automotive field.
                            • Career and Technology Education Programs (00:06:13) Tony advocates for involvement in CTE programs to build foundational skills for students.
                            • Post-secondary Program Options (00:07:10) Discussion on the benefits of post-secondary programs for aspiring automotive technicians.
                            • Curriculum Changes in Education (00:08:06) Carm shares his involvement in updating local college automotive curriculum.
                            • Challenges in Educational Resources (00:08:55) Tony talks about challenges in funding and resources for CTE programs across the nation.
                            • Perceptions of Independent Repair Shops (00:11:51) Carm discusses changing perceptions of job opportunities in independent repair shops.
                            • Importance of Industry Benefits (00:12:49) Tony highlights the need for independent shops to offer competitive benefits to attract talent.
                            • Diverse Career Paths in Automotive (00:14:56) Carm emphasizes the various opportunities available within the automotive industry beyond traditional roles.
                            • Investing in Employee Training (00:15:39) Tony stresses the importance of employers investing in ongoing training for technicians.
                            • The Importance of Passion in Careers (00:20:00) Discusses the necessity of passion for success and financial rewards in any career.
                            • Career Changes and Opportunities (00:20:26) Tony shares his journey through various career changes and the importance of technical background.
                            • Finding Job Security in Trades (00:21:24) Explores the idea of job security in trades, emphasizing skill and knowledge.
                            • Reinventing Yourself (00:21:48) Tony reflects on the need to actively seek new opportunities and reinvent oneself.
                            • The Value of Technical Knowledge (00:22:35) Highlights how technical expertise can lead to unexpected job opportunities.
                            • Recruitment Strategies in the Automotive Industry (00:23:40) Discusses the need for businesses to be proactive in finding and recruiting talent.
                            • Finding the Right Employer (00:25:22) Carm asks for tips on how individuals can identify suitable employers.
                            • What Students Look for in Employers (00:25:45) Tony explains what younger job seekers prioritize when choosing an employer.
                            • Importance of Workplace Culture (00:28:38) Emphasizes the significance of workplace culture and employee satisfaction.
                            • Flexibility and Work-Life Balance (00:29:34) Discusses the increasing demand for flexible working hours and life balance.
                            • Engaging Young People in the Industry (00:30:37) Tony suggests ways to engage young people in automotive careers through local programs.
                            • Getting Involved with CTE Programs (00:31:01) Provides information on how to connect with local CTE programs for community involvement.
                            • Becoming a Community Pillar (00:32:14) Encourages professionals to support and engage with local educational programs.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections             ]]>                            39188ee9-0dd7-48c0-8ebb-0cddf8c7eeb0Fri, 20 Sep 2024 00:15:00 -040032:41falsefull991991                            Key KPI: Productivity & Efficiency [E136] - Business By The NumbersKey KPI: Productivity & Efficiency [E136] - Business By The NumbersIn this episode of Business by the Numbers, host Hunt Demarest, CPA, dives into the critical role that productivity and efficiency play in the profitability of auto repair shops. Using real-world examples, Hunt explains the differences between these two metrics and how shop owners can leverage them to drive business success

                            • Productivity vs. Efficiency: Learn the key differences between productivity (work produced) and efficiency (how well time is used) and why both matter for your shop’s performance.
                            • Why Higher Efficiency Doesn’t Always Mean Higher Productivity: Discover why a 100% efficient technician may not always be productive and how to balance these metrics.
                            • Flat-Rate vs. Hourly Pay: Hunt explains the pros and cons of each pay structure and how they impact technician performance and shop profitability.
                            • Real-Life Example of Pay Impact: See how a shop owner improved profitability by hiring a higher-paid technician who produced more billable hours, leading to a dramatic increase in gross profit.
                            • How to Measure Productivity in Your Shop: Practical tips on using your shop management software to track productivity and efficiency and optimize your team’s output.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            In this episode of Business by the Numbers, host Hunt Demarest, CPA, dives into the critical role that productivity and efficiency play in the profitability of auto repair shops. Using real-world examples, Hunt explains the differences between these two metrics and how shop owners can leverage them to drive business success

                            • Productivity vs. Efficiency: Learn the key differences between productivity (work produced) and efficiency (how well time is used) and why both matter for your shop’s performance.
                            • Why Higher Efficiency Doesn’t Always Mean Higher Productivity: Discover why a 100% efficient technician may not always be productive and how to balance these metrics.
                            • Flat-Rate vs. Hourly Pay: Hunt explains the pros and cons of each pay structure and how they impact technician performance and shop profitability.
                            • Real-Life Example of Pay Impact: See how a shop owner improved profitability by hiring a higher-paid technician who produced more billable hours, leading to a dramatic increase in gross profit.
                            • How to Measure Productivity in Your Shop: Practical tips on using your shop management software to track productivity and efficiency and optimize your team’s output.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            d5ef4aa0-007e-4472-a60c-596efc38b27aThu, 19 Sep 2024 00:15:00 -040025:08falsebonus                            Diagnosing Truths About Tire Repair: Matt Fanslow Reacts to Consumer Video[E152] - Automotive Field TheoryDiagnosing Truths About Tire Repair: Matt Fanslow Reacts to Consumer Video[E152] - Automotive Field TheoryMatt Fanslow addresses misconceptions in the automotive repair industry, focusing on a viral social media video about tire repair. Matt explains the importance of following manufacturer protocols, the risks of improper repairs, and the need for ongoing consumer education. He emphasizes the long-term integrity of honest repairs and advises consumers to ask questions rather than assume malintent from repair shops. 

                            Show Notes


                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            Matt Fanslow addresses misconceptions in the automotive repair industry, focusing on a viral social media video about tire repair. Matt explains the importance of following manufacturer protocols, the risks of improper repairs, and the need for ongoing consumer education. He emphasizes the long-term integrity of honest repairs and advises consumers to ask questions rather than assume malintent from repair shops. 

                            Show Notes


                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            476aef2c-ac01-4c1c-8788-9e3ae2799df6Wed, 18 Sep 2024 00:15:00 -040014:13falsebonus                            Doing Video Every Day For A Month [E118] - The Auto Repair Marketing PodcastDoing Video Every Day For A Month [E118] - The Auto Repair Marketing PodcastWant to create video content that boosts your shop’s visibility and drives more customers to your door?

                            Discover how taking on the VEDA (Video Every Day in August) challenge can help you get comfortable on camera, overcome any fears, and make video a natural part of your marketing strategy.

                            In this episode, we’ll share practical tips on using video to build trust with your audience, improve your SEO, and showcase your expertise—all while staying consistent with daily video content. Plus, you’ll learn how doing VEDA can help you master video creation and create real connections with your customers.

                            Don’t miss out on this chance to level up your video game and see real results for your shop. Tune in now and start creating videos that truly connect!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            https://www.facebook.com/brian.walker

                            https://www.facebook.com/brian.walker/videos/877852980463356 - Brian’s #veda day 31

                            https://www.facebook.com/brian.walker/videos/2358559621160873 - Brian’s #veda day 32

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            Want to create video content that boosts your shop’s visibility and drives more customers to your door?

                            Discover how taking on the VEDA (Video Every Day in August) challenge can help you get comfortable on camera, overcome any fears, and make video a natural part of your marketing strategy.

                            In this episode, we’ll share practical tips on using video to build trust with your audience, improve your SEO, and showcase your expertise—all while staying consistent with daily video content. Plus, you’ll learn how doing VEDA can help you master video creation and create real connections with your customers.

                            Don’t miss out on this chance to level up your video game and see real results for your shop. Tune in now and start creating videos that truly connect!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            https://www.facebook.com/brian.walker

                            https://www.facebook.com/brian.walker/videos/877852980463356 - Brian’s #veda day 31

                            https://www.facebook.com/brian.walker/videos/2358559621160873 - Brian’s #veda day 32

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            83f435ad-0ae4-4795-8e54-581b2e803558Wed, 18 Sep 2024 00:15:00 -040015:50falsebonus                            Sales Strategies for Service Advisors and Client Service Reps [CC 114]Sales Strategies for Service Advisors and Client Service Repsserviceadvisortraining.com
                            • Leigh Anne Best, Might Auto Pro, Medina, OH, trainer and co-founder of Brakes for Breasts
                            • Bill Hill, Might Auto Pro, Medina, OH, trainer and coach Maverick Shop Owners
                            • Laura Frank, former shop owner, trainer and co-founder of Brakes for Breasts
                            • Gerry Frank, former shop owner, trainer and coach for Maverick Shop Owners

                            Show Notes
                            • Watch Full Video Episode
                            • Importance of Owner Participation (00:03:00) Carm emphasizes the need for shop owners to participate in training alongside their customer service representatives. Networking Benefits (00:04:22)
                            • The significance of networking among attendees at the training event for shared learning experiences.
                            • Experience of the Trainers (00:05:34) Highlighting the extensive experience of the trainers and their practical knowledge in customer service.
                            • Financial Implications of Training (00:06:04) Discussion on the financial benefits of effective customer service and training for shop owners.
                            • Technician to Service Advisor Success Story (00:09:01) Bill shares a success story of a technician who transitioned to a service advisor role and excelled.
                            • Transparency in Business Practices (00:12:00) Jerry talks about the importance of transparency and ethical practices in customer service.
                            • Hiring for Customer Service (00:14:20) Discussion on effective hiring practices for customer service representatives based on personality traits.
                            • Upcoming Live Training Event (00:16:34) Announcement of the live service advisor training event scheduled for November 9th and 10th in Detroit.
                            • Building Customer Relationships (00:20:22) Emphasizes the importance of educating customers about their vehicle issues for better service.
                            • Importance of Follow-up (00:21:20) Highlights the significance of following up with customers to encourage repeat visits.
                            • Training for All Staff (00:21:51) Stresses that training should include anyone who interacts with customers, not just CSRs.
                            • Tracking Phone Call Success (00:22:31) Discusses the importance of tracking opportunity calls to measure conversion rates effectively.
                            • Utilizing Technology for Improvement (00:23:33) Mentions the benefits of using technology to analyze customer interactions and improve service.
                            • Identifying Underlying Problems (00:24:52) Explores how phone answering issues can be mistaken for marketing problems.
                            • Adapting to Change in Business (00:26:06) Encourages business owners to evolve with industry changes and invest in staff training.
                            • Challenges in Leadership (00:27:19) Discusses difficulties in communicating effectively with staff and the importance of peer learning.The Value of Training (00:31:53) Argues that investing in training can sustain or even improve business revenue.
                            • Setting Staff Up for Success (00:33:27) Emphasizes the responsibility of leaders to properly train staff for their roles.
                            • Motivation for Collaboration (00:34:23) Explains the drive behind the coaches to organize training sessions for struggling clients.
                            • Helping Others Succeed (00:35:50) Emphasis on the joy of witnessing others' success and mentorship in the industry.
                            • Overcoming Training Paralysis (00:36:27) Addressing confusion in training and providing guidance to help shop owners move forward.
                            • Value of Training (00:41:49) Discussion on the impact of trained salespeople on business success and owner satisfaction.

                            -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections]]>                            serviceadvisortraining.com
                            • Leigh Anne Best, Might Auto Pro, Medina, OH, trainer and co-founder of Brakes for Breasts
                            • Bill Hill, Might Auto Pro, Medina, OH, trainer and coach Maverick Shop Owners
                            • Laura Frank, former shop owner, trainer and co-founder of Brakes for Breasts
                            • Gerry Frank, former shop owner, trainer and coach for Maverick Shop Owners

                            Show Notes
                            • Watch Full Video Episode
                            • Importance of Owner Participation (00:03:00) Carm emphasizes the need for shop owners to participate in training alongside their customer service representatives. Networking Benefits (00:04:22)
                            • The significance of networking among attendees at the training event for shared learning experiences.
                            • Experience of the Trainers (00:05:34) Highlighting the extensive experience of the trainers and their practical knowledge in customer service.
                            • Financial Implications of Training (00:06:04) Discussion on the financial benefits of effective customer service and training for shop owners.
                            • Technician to Service Advisor Success Story (00:09:01) Bill shares a success story of a technician who transitioned to a service advisor role and excelled.
                            • Transparency in Business Practices (00:12:00) Jerry talks about the importance of transparency and ethical practices in customer service.
                            • Hiring for Customer Service (00:14:20) Discussion on effective hiring practices for customer service representatives based on personality traits.
                            • Upcoming Live Training Event (00:16:34) Announcement of the live service advisor training event scheduled for November 9th and 10th in Detroit.
                            • Building Customer Relationships (00:20:22) Emphasizes the importance of educating customers about their vehicle issues for better service.
                            • Importance of Follow-up (00:21:20) Highlights the significance of following up with customers to encourage repeat visits.
                            • Training for All Staff (00:21:51) Stresses that training should include anyone who interacts with customers, not just CSRs.
                            • Tracking Phone Call Success (00:22:31) Discusses the importance of tracking opportunity calls to measure conversion rates effectively.
                            • Utilizing Technology for Improvement (00:23:33) Mentions the benefits of using technology to analyze customer interactions and improve service.
                            • Identifying Underlying Problems (00:24:52) Explores how phone answering issues can be mistaken for marketing problems.
                            • Adapting to Change in Business (00:26:06) Encourages business owners to evolve with industry changes and invest in staff training.
                            • Challenges in Leadership (00:27:19) Discusses difficulties in communicating effectively with staff and the importance of peer learning.The Value of Training (00:31:53) Argues that investing in training can sustain or even improve business revenue.
                            • Setting Staff Up for Success (00:33:27) Emphasizes the responsibility of leaders to properly train staff for their roles.
                            • Motivation for Collaboration (00:34:23) Explains the drive behind the coaches to organize training sessions for struggling clients.
                            • Helping Others Succeed (00:35:50) Emphasis on the joy of witnessing others' success and mentorship in the industry.
                            • Overcoming Training Paralysis (00:36:27) Addressing confusion in training and providing guidance to help shop owners move forward.
                            • Value of Training (00:41:49) Discussion on the impact of trained salespeople on business success and owner satisfaction.

                            -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections]]>                            e27a6e15-39c1-49f3-9845-c4479a58ef1dWed, 18 Sep 2024 00:15:00 -040042:59falsefull114114                            The Ultimate Guide to Conference Travel: Essential Tips and Tricks [RR 990]The Ultimate Guide to Conference Travel: Essential Tips and Tricks [RR 990]Thanks to our Partner, NAPA Auto Care Sara Fraser and Tracy Capriotto discuss their travel experiences and offer practical advice for making work trips more manageable and enjoyable. They cover essential packing items, health and comfort strategies, and the importance of preparation. Their conversation is filled with light-hearted banter and useful insights, aimed at helping listeners navigate the challenges of conference travel, particularly for women in the industry. This episode is a must-listen for anyone gearing up for a busy conference season in the automotive industry. Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Travel Planning for Conferences (00:00:40) Discussion on the importance of planning for travel during conference season.
                            • Packing for Comfort (00:02:52) The importance of packing for comfort during long conference days.
                            • Health Tips for Travelers (00:05:32) Sara talks about using immune support while traveling.
                            • Pain Relief Solutions (00:07:22) Discussion on using heat patches and biofreeze for back pain relief during travel.
                            • Steaming Clothes vs. Ironing (00:09:02) Tracy and Sara compare using steamers to traditional ironing for wrinkle-free clothes.
                            • Makeup Bag Innovations (00:10:54) Tracy reveals her new makeup bag that improves organization and accessibility.
                            • Stain Removal Tips (00:12:46) Sara introduces a stain remover for makeup spills during travel.
                            • DIY Nail Care Tips (00:15:17) Advice on performing DIY nail care, including the use of gel polish and mini lamps for travel.
                            • Importance of Band-Aids (00:17:03) Discussion on the necessity of carrying band-aids to prevent blisters during travel.
                            • Traveling with Allergy Medications (00:19:58) Tracy emphasizes the importance of bringing allergy medications when traveling to unfamiliar places.
                            • Lip Care Essentials (00:20:11) The hosts discuss the need for lip balm in dry climates, especially during travel.
                            • Sewing Kit Necessity (00:20:30) Tracy advises bringing a mini sewing kit to handle wardrobe malfunctions on the go.
                            • Makeup Removal Tips (00:21:36) Sara introduces the reusable makeup eraser as an eco-friendly travel essential.
                            • Charger Essentials (00:22:40) Tracy shares a travel tip about always bringing the complete phone charger, not just the cord.
                            • Noise-Canceling Headphones (00:23:48) Discussion on the benefits of noise-canceling headphones for a better flying experience.
                            • Traveling with Earplugs (00:24:25) Sara talks about the benefits of using earplugs to manage ear pressure during flights.
                            • Luggage Tips: Importance of Wheels (00:25:23) Tracy stresses the importance of having four-wheeled luggage for easier maneuverability.
                            • Choosing the Right Luggage (00:26:38) The benefits of double wheels on luggage for improved travel experience.
                            • Water Bottle Hack (00:29:22) A recommendation for a spill-proof water bottle that keeps drinks cold.
                            • Precheck Benefits (00:30:21) Importance of TSA Precheck for easier travel and security experience.
                            • Jewelry Travel Tips (00:31:47) Discussion on organizing jewelry while traveling and avoiding tangles.
                            • Liquid IV for Hydration (00:33:48) Use of electrolyte drinks to stay hydrated while traveling.
                            • Travel Sleep Aids (00:34:58) Sharing tips on using a sound machine and bringing a personal pillow for better sleep.
                            • Packing Essentials (00:35:37) Discussion on packing strategies, including using a scale for luggage weight.
                            • Sunscreen Necessity (00:36:29) Importance of sunscreen when traveling to sunny destinations.
                            • Thigh Rescue Product (00:37:04) Recommendation for a product to prevent chafing while wearing dresses.
                            • Dry Shampoo for Quick Fixes (00:37:46) The necessity of dry shampoo for quick hair fixes while traveling.
                            • Magic Erasers for Travel (00:39:53) Using magic erasers for personal hygiene and cleaning while traveling.
                            • Snack Bag Essentials (00:40:41) Importance of packing snacks for convenience and sharing with others.
                            • Packing Cubes and Organization (00:41:23) Discussion on using packing cubes for better organization while traveling, including tips on separating clothes.
                            • Hanger Strategy (00:43:16) Tips on using hangers effectively to minimize wrinkles and maximize organization in luggage.
                            • Layering for Comfort (00:44:32) Advice on bringing layers for varying temperatures in conference venues, regardless of the location.
                            • Choosing Conference Outfits (00:45:30) Importance of packing versatile outfits for different conference events, including casual and semi-formal options.
                            • Planning for Events (00:47:29) Importance of reviewing the conference schedule to plan outfits for various events and unexpected invitations.
                            • Packing Extra Options (00:49:09) Advice on bringing extra clothing options for comfort and adaptability during long conference days.
                            • The Role of Shoes (00:50:04) Discussion on packing comfortable shoes for long days and the benefits of changing shoes throughout the day.
                            • Networking with Business Cards (00:52:23) Tips on keeping business cards handy for networking opportunities and adding personal touches for memorability.
                            • The Value of Conferences (00:55:09) Conferences make learning enjoyable and essential for personal and professional growth.
                            • Engaging with Speakers (00:55:56) Listeners are encouraged to approach speakers and hosts at conferences to share tips and connect.
                            • Collaboration Announcement (00:56:18) Tracy expresses gratitude for co-teaching opportunities with Sara at upcoming conferences.
                            • Toastmasters Experience (00:57:00) Sara highlights the benefits of Toastmasters in boosting confidence and communication skills.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                             Thanks to our Partner, NAPA Auto Care Sara Fraser and Tracy Capriotto discuss their travel experiences and offer practical advice for making work trips more manageable and enjoyable. They cover essential packing items, health and comfort strategies, and the importance of preparation. Their conversation is filled with light-hearted banter and useful insights, aimed at helping listeners navigate the challenges of conference travel, particularly for women in the industry. This episode is a must-listen for anyone gearing up for a busy conference season in the automotive industry. Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Travel Planning for Conferences (00:00:40) Discussion on the importance of planning for travel during conference season.
                            • Packing for Comfort (00:02:52) The importance of packing for comfort during long conference days.
                            • Health Tips for Travelers (00:05:32) Sara talks about using immune support while traveling.
                            • Pain Relief Solutions (00:07:22) Discussion on using heat patches and biofreeze for back pain relief during travel.
                            • Steaming Clothes vs. Ironing (00:09:02) Tracy and Sara compare using steamers to traditional ironing for wrinkle-free clothes.
                            • Makeup Bag Innovations (00:10:54) Tracy reveals her new makeup bag that improves organization and accessibility.
                            • Stain Removal Tips (00:12:46) Sara introduces a stain remover for makeup spills during travel.
                            • DIY Nail Care Tips (00:15:17) Advice on performing DIY nail care, including the use of gel polish and mini lamps for travel.
                            • Importance of Band-Aids (00:17:03) Discussion on the necessity of carrying band-aids to prevent blisters during travel.
                            • Traveling with Allergy Medications (00:19:58) Tracy emphasizes the importance of bringing allergy medications when traveling to unfamiliar places.
                            • Lip Care Essentials (00:20:11) The hosts discuss the need for lip balm in dry climates, especially during travel.
                            • Sewing Kit Necessity (00:20:30) Tracy advises bringing a mini sewing kit to handle wardrobe malfunctions on the go.
                            • Makeup Removal Tips (00:21:36) Sara introduces the reusable makeup eraser as an eco-friendly travel essential.
                            • Charger Essentials (00:22:40) Tracy shares a travel tip about always bringing the complete phone charger, not just the cord.
                            • Noise-Canceling Headphones (00:23:48) Discussion on the benefits of noise-canceling headphones for a better flying experience.
                            • Traveling with Earplugs (00:24:25) Sara talks about the benefits of using earplugs to manage ear pressure during flights.
                            • Luggage Tips: Importance of Wheels (00:25:23) Tracy stresses the importance of having four-wheeled luggage for easier maneuverability.
                            • Choosing the Right Luggage (00:26:38) The benefits of double wheels on luggage for improved travel experience.
                            • Water Bottle Hack (00:29:22) A recommendation for a spill-proof water bottle that keeps drinks cold.
                            • Precheck Benefits (00:30:21) Importance of TSA Precheck for easier travel and security experience.
                            • Jewelry Travel Tips (00:31:47) Discussion on organizing jewelry while traveling and avoiding tangles.
                            • Liquid IV for Hydration (00:33:48) Use of electrolyte drinks to stay hydrated while traveling.
                            • Travel Sleep Aids (00:34:58) Sharing tips on using a sound machine and bringing a personal pillow for better sleep.
                            • Packing Essentials (00:35:37) Discussion on packing strategies, including using a scale for luggage weight.
                            • Sunscreen Necessity (00:36:29) Importance of sunscreen when traveling to sunny destinations.
                            • Thigh Rescue Product (00:37:04) Recommendation for a product to prevent chafing while wearing dresses.
                            • Dry Shampoo for Quick Fixes (00:37:46) The necessity of dry shampoo for quick hair fixes while traveling.
                            • Magic Erasers for Travel (00:39:53) Using magic erasers for personal hygiene and cleaning while traveling.
                            • Snack Bag Essentials (00:40:41) Importance of packing snacks for convenience and sharing with others.
                            • Packing Cubes and Organization (00:41:23) Discussion on using packing cubes for better organization while traveling, including tips on separating clothes.
                            • Hanger Strategy (00:43:16) Tips on using hangers effectively to minimize wrinkles and maximize organization in luggage.
                            • Layering for Comfort (00:44:32) Advice on bringing layers for varying temperatures in conference venues, regardless of the location.
                            • Choosing Conference Outfits (00:45:30) Importance of packing versatile outfits for different conference events, including casual and semi-formal options.
                            • Planning for Events (00:47:29) Importance of reviewing the conference schedule to plan outfits for various events and unexpected invitations.
                            • Packing Extra Options (00:49:09) Advice on bringing extra clothing options for comfort and adaptability during long conference days.
                            • The Role of Shoes (00:50:04) Discussion on packing comfortable shoes for long days and the benefits of changing shoes throughout the day.
                            • Networking with Business Cards (00:52:23) Tips on keeping business cards handy for networking opportunities and adding personal touches for memorability.
                            • The Value of Conferences (00:55:09) Conferences make learning enjoyable and essential for personal and professional growth.
                            • Engaging with Speakers (00:55:56) Listeners are encouraged to approach speakers and hosts at conferences to share tips and connect.
                            • Collaboration Announcement (00:56:18) Tracy expresses gratitude for co-teaching opportunities with Sara at upcoming conferences.
                            • Toastmasters Experience (00:57:00) Sara highlights the benefits of Toastmasters in boosting confidence and communication skills.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            7ee0429e-3cd7-48cc-b3b7-340b4b589faeTue, 17 Sep 2024 00:15:00 -040057:37falsefull990990                            Are You to Focused at What's Ahead That You Forget Your Past? [E182] - Chris Cotton Weekly BlitzAre You to Focused at What's Ahead That You Forget Your Past? [E182] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton delves deep into the intricate balance between focusing on future goals and reflecting on past experiences. He emphasizes the critical importance of learning from both successes and failures to inform future decisions, ensuring that each step forward is grounded in wisdom gained from previous endeavors. Coach Chris offers a wealth of practical strategies to achieve this balance, such as scheduling dedicated reflection time, maintaining a detailed journal to track progress and insights, and celebrating milestones to acknowledge and appreciate growth.

                            He warns against the dangers of becoming too fixated on future ambitions, which can lead to the neglect of valuable lessons from the past, potentially repeating mistakes or missing out on crucial learning opportunities. The episode also includes a special shout-out to the sponsor, Shop Marketing Pros, which specializes in providing innovative marketing strategies tailored specifically for auto repair shops, helping them to thrive in a competitive market.

                            Introduction to the Episode (00:00:08)

                            • Coach Chris Cotton introduces the podcast and highlights its focus on business insights and industry updates.

                            Shout-out to Sponsor (00:01:08)

                            • Recognition of Shop Marketing Pros for their tailored marketing strategies for auto repair shops.

                            Focus on the Future vs. Reflection on the Past (00:01:08)

                            • Discussion on the importance of balancing future goals with reflection on past experiences.

                            The Importance of the Past (00:02:09)

                            • Exploration of how past experiences shape current knowledge and decision-making.

                            Reasons to Reflect on the Past (00:03:12)

                            • Outlining key reasons for reflection: context, lessons from failure, celebrating progress, and maintaining perspective.

                            The Journey vs. Destination (00:04:16)

                            • Emphasis on appreciating the journey rather than solely focusing on future achievements.

                            Balancing Forward Momentum with Reflection (00:05:25)

                            • Practical strategies for integrating reflection into business practices.

                            Risks of Forgetting the Past (00:06:37)

                            • Consequences of focusing only on the future, including loss of core values and lessons.

                            Finding Balance (00:07:56)

                            • Encouragement to honor past experiences while pursuing future ambitions for a grounded approach.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton delves deep into the intricate balance between focusing on future goals and reflecting on past experiences. He emphasizes the critical importance of learning from both successes and failures to inform future decisions, ensuring that each step forward is grounded in wisdom gained from previous endeavors. Coach Chris offers a wealth of practical strategies to achieve this balance, such as scheduling dedicated reflection time, maintaining a detailed journal to track progress and insights, and celebrating milestones to acknowledge and appreciate growth.

                            He warns against the dangers of becoming too fixated on future ambitions, which can lead to the neglect of valuable lessons from the past, potentially repeating mistakes or missing out on crucial learning opportunities. The episode also includes a special shout-out to the sponsor, Shop Marketing Pros, which specializes in providing innovative marketing strategies tailored specifically for auto repair shops, helping them to thrive in a competitive market.

                            Introduction to the Episode (00:00:08)

                            • Coach Chris Cotton introduces the podcast and highlights its focus on business insights and industry updates.

                            Shout-out to Sponsor (00:01:08)

                            • Recognition of Shop Marketing Pros for their tailored marketing strategies for auto repair shops.

                            Focus on the Future vs. Reflection on the Past (00:01:08)

                            • Discussion on the importance of balancing future goals with reflection on past experiences.

                            The Importance of the Past (00:02:09)

                            • Exploration of how past experiences shape current knowledge and decision-making.

                            Reasons to Reflect on the Past (00:03:12)

                            • Outlining key reasons for reflection: context, lessons from failure, celebrating progress, and maintaining perspective.

                            The Journey vs. Destination (00:04:16)

                            • Emphasis on appreciating the journey rather than solely focusing on future achievements.

                            Balancing Forward Momentum with Reflection (00:05:25)

                            • Practical strategies for integrating reflection into business practices.

                            Risks of Forgetting the Past (00:06:37)

                            • Consequences of focusing only on the future, including loss of core values and lessons.

                            Finding Balance (00:07:56)

                            • Encouragement to honor past experiences while pursuing future ambitions for a grounded approach.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            74a28871-adac-4464-a3fa-e8a452dfbae5Mon, 16 Sep 2024 00:15:00 -040008:31falsebonus                            The Cemetery Incident: Reflecting on Crisis Communication and Compassion [E008] - Speak Up! Effective CommunicationThe Cemetery Incident: Reflecting on Crisis Communication and Compassion [E008] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            On the evening of August 29th - Craig was on his early evening Ruck when he found himself confronting a cemetery vandal.

                            In this episode he shares details from the event along with sometimes serious - sometimes whimsical takeaways from this ordeal. 

                            This event triggered an abundance of reflection for Craig regarding the challenges faced when communicating under stressful circumstances.  From word choices - to frantic calls - and de-escalation.

                            In conversations with law enforcement it became apparent that the culprit in this destruction was an individual that may be known to police - and possibly afflicted with addiction and/or mental illness.  Craig shares how the general knowledge that this crime was not one of passion or desire - but the acts of an afflicted individual served to reduce the outrage that members of his community felt initially upon learning of the degree of destruction.

                            Note:  Craig’s takeaways from this event are based on his perspectives and from trusted counsel.  If you have feedback or analysis for Craig (What could he have done better? What did he do well?) regarding this event and are trained in law-enforcement, security or related fields - please reach out via email to speakup@craigoneill.net.  

                            Professional perspective is appreciated and we’d be happy to share your tips or advice with our listeners.

                            Three separate local news stations interviewed Craig in the wake of the event.


                            Links to Local News Stories:

                            Wood TV 8 - https://www.woodtv.com/news/grand-rapids/several-graves-damaged-at-grand-rapids-cemetery/

                            Wzzm13 -

                            https://www.wzzm13.com/article/news/local/caught-camera-runner-captures-moments-man-vandalized-grand-rapids-cemetery/69-eb719d08-0b90-43b0-8872-abb795e999bb

                            Fox17

                            https://www.fox17online.com/news/local-news/grand-rapids/its-heartbreaking-major-damage-overnight-at-grand-rapids-cemetery

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            On the evening of August 29th - Craig was on his early evening Ruck when he found himself confronting a cemetery vandal.

                            In this episode he shares details from the event along with sometimes serious - sometimes whimsical takeaways from this ordeal. 

                            This event triggered an abundance of reflection for Craig regarding the challenges faced when communicating under stressful circumstances.  From word choices - to frantic calls - and de-escalation.

                            In conversations with law enforcement it became apparent that the culprit in this destruction was an individual that may be known to police - and possibly afflicted with addiction and/or mental illness.  Craig shares how the general knowledge that this crime was not one of passion or desire - but the acts of an afflicted individual served to reduce the outrage that members of his community felt initially upon learning of the degree of destruction.

                            Note:  Craig’s takeaways from this event are based on his perspectives and from trusted counsel.  If you have feedback or analysis for Craig (What could he have done better? What did he do well?) regarding this event and are trained in law-enforcement, security or related fields - please reach out via email to speakup@craigoneill.net.  

                            Professional perspective is appreciated and we’d be happy to share your tips or advice with our listeners.

                            Three separate local news stations interviewed Craig in the wake of the event.


                            Links to Local News Stories:

                            Wood TV 8 - https://www.woodtv.com/news/grand-rapids/several-graves-damaged-at-grand-rapids-cemetery/

                            Wzzm13 -

                            https://www.wzzm13.com/article/news/local/caught-camera-runner-captures-moments-man-vandalized-grand-rapids-cemetery/69-eb719d08-0b90-43b0-8872-abb795e999bb

                            Fox17

                            https://www.fox17online.com/news/local-news/grand-rapids/its-heartbreaking-major-damage-overnight-at-grand-rapids-cemetery

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            440bcdc5-adef-4431-9378-04d30d594198Mon, 16 Sep 2024 00:15:00 -040033:42falsebonus                            Human Connections: Mastering Soft Skills in the Modern Workplace [THA 398]Human Connections: Mastering Soft Skills in the Modern Workplace [THA 398]Elite Worldwide, Barney Brother’s Off-Road and Repair, Grand Junction, CO. Darrin’s previous episodes HERE Rachel Spencer, Spencer’s Auto Repair, Krum Texas. Listen to her other episodes HERE Bill Snow, VP of Franchise Development and Operations, Rad Air. Listen to Bill’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Upcoming Events (00:02:35) Darrin shares details about the "Fly with the Eagles" training course and the "Ignite" event in Dallas. https://eliteworldwide.com/events/
                            • Discussion on Soft Skills Gap (00:04:13) A gap in soft skills among students and the need for professional interaction training.
                            • Rachel on Communication (00:05:24) Rachel discusses various forms of communication and the importance of closing the expectation gap.
                            • Three-Second Rule (00:06:41) Darrin explains the "three-second rule" to improve listening and processing during conversations.
                            • Toastmasters and Public Speaking (00:09:23) Carm shares insights about Toastmasters and its benefits for improving communication skills. https://rrtm.toastmastersclubs.org/directions.html
                            • Empathy as a Soft Skill (00:10:07) Rachel defines empathy and its importance in effective communication and team dynamics.
                            • Sympathy vs. Empathy (00:11:25) Darrin contrasts sympathy and empathy, highlighting the need for understanding in service roles.
                            • Teaching Empathy (00:12:25) Rachel discusses modeling empathy for employees and children, emphasizing active listening.
                            • Fix My Ride Program (00:13:11) Rachel shares a program that fosters empathy by helping those unable to fix their cars.
                            • Empathy in Leadership (00:15:05) Bill discusses the importance of empathy in decision-making and its effects on team dynamics.
                            • Eye Contact as a Soft Skill (00:15:50) Darrin underscores the significance of maintaining eye contact in communication, especially in the digital age.
                            • The Uncomfortable Nature of Eye Contact (00:18:46) Discussion on the discomfort associated with maintaining eye contact in conversations.
                            • Generational Communication Differences (00:19:11) Exploration of how younger generations prefer texting over direct communication.
                            • Getting Comfortable with Discomfort (00:19:45) Encouragement to embrace discomfort for personal growth and better communication.
                            • Managing Phone Distractions (00:22:50) Discussion on the necessity of managing phone usage and distractions in educational settings.
                            • Understanding Personality Traits (00:25:05) Exploration of using DISC assessments to understand team members' communication styles.
                            • Communication Styles and Team Dynamics (00:29:40) Discussion on addressing communication deficiencies within teams through assessments.
                            • Empathy in Team Dynamics (00:30:44) Discussion on feeling disconnected within a team and the importance of being human and empathetic.
                            • Learning Conflict Resolution (00:33:35) Exploring how empathy and listening skills aid in resolving conflicts with customers.
                            • Implementing Soft Skills in Huddles (00:34:42) The suggestion to integrate soft skills discussions into regular team meetings for continuous learning.
                            • Coin System for Team Morale (00:36:10) Introducing a coin system to encourage team recognition and boost morale through peer acknowledgment.
                            • Setting an Example as Leaders (00:37:01) The importance of managers modeling empathy and positive behavior for their teams.
                            • Teaching Problem-Solving Skills (00:38:06) Emphasizing the need for employees to think critically and develop problem-solving skills.
                            • The Value of 'Think Time' (00:40:01) Discussing the significance of setting aside time for reflection and planning to enhance business growth.
                            • Empowering Employees (00:43:39) Encouraging leaders to empower their teams to make decisions and learn from mistakes.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                                         Elite Worldwide, Barney Brother’s Off-Road and Repair, Grand Junction, CO. Darrin’s previous episodes HERE Rachel Spencer, Spencer’s Auto Repair, Krum Texas. Listen to her other episodes HERE Bill Snow, VP of Franchise Development and Operations, Rad Air. Listen to Bill’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Upcoming Events (00:02:35) Darrin shares details about the "Fly with the Eagles" training course and the "Ignite" event in Dallas. https://eliteworldwide.com/events/
                            • Discussion on Soft Skills Gap (00:04:13) A gap in soft skills among students and the need for professional interaction training.
                            • Rachel on Communication (00:05:24) Rachel discusses various forms of communication and the importance of closing the expectation gap.
                            • Three-Second Rule (00:06:41) Darrin explains the "three-second rule" to improve listening and processing during conversations.
                            • Toastmasters and Public Speaking (00:09:23) Carm shares insights about Toastmasters and its benefits for improving communication skills. https://rrtm.toastmastersclubs.org/directions.html
                            • Empathy as a Soft Skill (00:10:07) Rachel defines empathy and its importance in effective communication and team dynamics.
                            • Sympathy vs. Empathy (00:11:25) Darrin contrasts sympathy and empathy, highlighting the need for understanding in service roles.
                            • Teaching Empathy (00:12:25) Rachel discusses modeling empathy for employees and children, emphasizing active listening.
                            • Fix My Ride Program (00:13:11) Rachel shares a program that fosters empathy by helping those unable to fix their cars.
                            • Empathy in Leadership (00:15:05) Bill discusses the importance of empathy in decision-making and its effects on team dynamics.
                            • Eye Contact as a Soft Skill (00:15:50) Darrin underscores the significance of maintaining eye contact in communication, especially in the digital age.
                            • The Uncomfortable Nature of Eye Contact (00:18:46) Discussion on the discomfort associated with maintaining eye contact in conversations.
                            • Generational Communication Differences (00:19:11) Exploration of how younger generations prefer texting over direct communication.
                            • Getting Comfortable with Discomfort (00:19:45) Encouragement to embrace discomfort for personal growth and better communication.
                            • Managing Phone Distractions (00:22:50) Discussion on the necessity of managing phone usage and distractions in educational settings.
                            • Understanding Personality Traits (00:25:05) Exploration of using DISC assessments to understand team members' communication styles.
                            • Communication Styles and Team Dynamics (00:29:40) Discussion on addressing communication deficiencies within teams through assessments.
                            • Empathy in Team Dynamics (00:30:44) Discussion on feeling disconnected within a team and the importance of being human and empathetic.
                            • Learning Conflict Resolution (00:33:35) Exploring how empathy and listening skills aid in resolving conflicts with customers.
                            • Implementing Soft Skills in Huddles (00:34:42) The suggestion to integrate soft skills discussions into regular team meetings for continuous learning.
                            • Coin System for Team Morale (00:36:10) Introducing a coin system to encourage team recognition and boost morale through peer acknowledgment.
                            • Setting an Example as Leaders (00:37:01) The importance of managers modeling empathy and positive behavior for their teams.
                            • Teaching Problem-Solving Skills (00:38:06) Emphasizing the need for employees to think critically and develop problem-solving skills.
                            • The Value of 'Think Time' (00:40:01) Discussing the significance of setting aside time for reflection and planning to enhance business growth.
                            • Empowering Employees (00:43:39) Encouraging leaders to empower their teams to make decisions and learn from mistakes.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>a5728a6f-8778-43a5-8211-babfe99db868Fri, 13 Sep 2024 14:15:00 -040045:24falsefull398398                            The Race to Electric: How Chinese Manufacturers are Changing the Game for Legacy Automakers [RR 989]The Race to Electric: How Chinese Manufacturers are Changing the Game for Legacy Automakers [RR 989]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Derek Kaufmann, managing partner at Schwartz Advisors, discusses the transformative changes in the automotive industry, particularly the rise of electric vehicles (EVs) and the influence of Chinese manufacturers. Derek shares insights on China's significant investments in EV technology and battery production, highlighting their impact on global market dynamics. The conversation also covers the challenges faced by legacy automakers in the U.S. and Europe, the competitive landscape of EVs, and the future of the automotive market. Derek Kaufman, Managing Partner, Schwartz Advisors, Listen to Derek’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • China's Market Impact (00:01:54) Derek predicts a complete transformation of global car markets due to Chinese competition in the next five years.
                            • Strategic Moves by China (00:03:16) Discussion on China's investment in EV battery minerals and production, establishing dominance in the EV market.
                            • Chinese EV Companies (00:04:37) Derek explains the reduction of Chinese EV companies and the emergence of viable players in the market.
                            • Chinese Exports and Global Competition (00:06:02) China's rise as the top auto exporter and the implications for U.S. brands in global markets.
                            • Sales Forecast and Market Shares (00:07:44) Overview of global vehicle sales, emphasizing China's significant market share and future growth potential.
                            • Comparative Vehicle Design (00:08:44) Discussion on the superior vehicle design and technology of Chinese manufacturers compared to U.S. automakers.
                            • Tesla vs. Chinese Competitors (00:10:21) Derek compares Tesla's Model Y with the Chinese XPeng G6, highlighting differences in pricing and technology.
                            • Future of Domestic OEMs (00:16:30) Concerns about the future competitiveness of U.S. and European automakers in light of Chinese advancements.
                            • Lessons from the Past (00:18:25) Derek draws parallels between the current situation and the 1970s Japanese auto market entry.
                            • Embracing Chinese Manufacturing (00:21:01) Derek advocates for U.S. collaboration with Chinese manufacturers to enhance competitiveness and consumer choices.
                            • Toyota's Hybrid Strategy (00:22:18) Discussion on Toyota's shift to hybrids and the importance of Tesla in the EV market.
                            • Elon Musk's UFO Development (00:22:51) Derek shares a fascinating claim about Elon Musk's development of a high-speed UFO at SpaceX.
                            • The Importance of EV Training (00:23:38) Emphasis on the necessity for aftermarket shops to embrace EV technology and training.
                            • Derek Kaufmann's Insights (00:24:37) Carm expresses appreciation for Derek's vision in the automotive industry and suggests future discussions.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                         ]]>                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Derek Kaufmann, managing partner at Schwartz Advisors, discusses the transformative changes in the automotive industry, particularly the rise of electric vehicles (EVs) and the influence of Chinese manufacturers. Derek shares insights on China's significant investments in EV technology and battery production, highlighting their impact on global market dynamics. The conversation also covers the challenges faced by legacy automakers in the U.S. and Europe, the competitive landscape of EVs, and the future of the automotive market. Derek Kaufman, Managing Partner, Schwartz Advisors, Listen to Derek’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • China's Market Impact (00:01:54) Derek predicts a complete transformation of global car markets due to Chinese competition in the next five years.
                            • Strategic Moves by China (00:03:16) Discussion on China's investment in EV battery minerals and production, establishing dominance in the EV market.
                            • Chinese EV Companies (00:04:37) Derek explains the reduction of Chinese EV companies and the emergence of viable players in the market.
                            • Chinese Exports and Global Competition (00:06:02) China's rise as the top auto exporter and the implications for U.S. brands in global markets.
                            • Sales Forecast and Market Shares (00:07:44) Overview of global vehicle sales, emphasizing China's significant market share and future growth potential.
                            • Comparative Vehicle Design (00:08:44) Discussion on the superior vehicle design and technology of Chinese manufacturers compared to U.S. automakers.
                            • Tesla vs. Chinese Competitors (00:10:21) Derek compares Tesla's Model Y with the Chinese XPeng G6, highlighting differences in pricing and technology.
                            • Future of Domestic OEMs (00:16:30) Concerns about the future competitiveness of U.S. and European automakers in light of Chinese advancements.
                            • Lessons from the Past (00:18:25) Derek draws parallels between the current situation and the 1970s Japanese auto market entry.
                            • Embracing Chinese Manufacturing (00:21:01) Derek advocates for U.S. collaboration with Chinese manufacturers to enhance competitiveness and consumer choices.
                            • Toyota's Hybrid Strategy (00:22:18) Discussion on Toyota's shift to hybrids and the importance of Tesla in the EV market.
                            • Elon Musk's UFO Development (00:22:51) Derek shares a fascinating claim about Elon Musk's development of a high-speed UFO at SpaceX.
                            • The Importance of EV Training (00:23:38) Emphasis on the necessity for aftermarket shops to embrace EV technology and training.
                            • Derek Kaufmann's Insights (00:24:37) Carm expresses appreciation for Derek's vision in the automotive industry and suggests future discussions.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                         ]]>                            376658da-29c7-403f-bae4-dc24291b0b9aFri, 13 Sep 2024 00:15:00 -040025:04falsefull989989                            2024 Benchmark Report Part 3: Labor Productivity, Flat Rate VS Hourly [E135] - Business By The Numbers2024 Benchmark Report Part 3: Labor Productivity, Flat Rate VS Hourly [E135] - Business By The NumbersThis episode of Business by the Numbers is Part 3 (and the final part) of the 2024 benchmark series! What separates the most profitable auto repair shops from those struggling to turn a profit? Today, he's tackling that question using financial data and real-world insights from hundreds of shops across the industry. What you'll take away from this episode:

                            • Understand what the top 10% of shops are doing right – and what the bottom 10% are doing wrong.
                            • Why labor productivity is actually the most important predictor of profitability.
                            • Why do understaffed shops often outperform overstaffed ones?
                            • How profitability peaks as a shop grows and optimizes, but also how maintaining that peak can be unsustainable.
                            • The ongoing debate on flat rate vs. hourly pay for technicians and service advisors, and how it impacts shop performance.
                            • Download the Benchmark Report for yourself and follow along! https://info.paarmelis.com/2024-automotive-industry-benchmark-report

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            This episode of Business by the Numbers is Part 3 (and the final part) of the 2024 benchmark series! What separates the most profitable auto repair shops from those struggling to turn a profit? Today, he's tackling that question using financial data and real-world insights from hundreds of shops across the industry. What you'll take away from this episode:

                            • Understand what the top 10% of shops are doing right – and what the bottom 10% are doing wrong.
                            • Why labor productivity is actually the most important predictor of profitability.
                            • Why do understaffed shops often outperform overstaffed ones?
                            • How profitability peaks as a shop grows and optimizes, but also how maintaining that peak can be unsustainable.
                            • The ongoing debate on flat rate vs. hourly pay for technicians and service advisors, and how it impacts shop performance.
                            • Download the Benchmark Report for yourself and follow along! https://info.paarmelis.com/2024-automotive-industry-benchmark-report

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            53387e67-4d0c-4b79-9dbc-464e0e7a1ed8Thu, 12 Sep 2024 00:15:00 -040020:29falsebonus                            Auto Repair Profession and the WNBA vs Caitlin Clark [E151] - Automotive Field TheoryAuto Repair Profession and the WNBA vs Caitlin Clark [E151] - Automotive Field TheoryMatt Fanslow explores the parallels between women's basketball and the automotive repair industry. Highlighting Caitlin Clark's exceptional impact on women's sports, Matt discusses how her achievements should be celebrated rather than downplayed. He critiques the tendency of some WNBA players to undermine Clark's success, likening it to the automotive industry's habit of disparaging competitors. Matt argues that fostering a supportive and collaborative environment, rather than one of criticism, can lead to growth and success in both fields.

                            Show Notes


                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            Matt Fanslow explores the parallels between women's basketball and the automotive repair industry. Highlighting Caitlin Clark's exceptional impact on women's sports, Matt discusses how her achievements should be celebrated rather than downplayed. He critiques the tendency of some WNBA players to undermine Clark's success, likening it to the automotive industry's habit of disparaging competitors. Matt argues that fostering a supportive and collaborative environment, rather than one of criticism, can lead to growth and success in both fields.

                            Show Notes


                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            2ddafa4c-a911-4ad1-9ceb-ef61f371f598Wed, 11 Sep 2024 00:15:00 -040026:30falsebonus                            Back-to-School Marketing: Strategies for Auto Repair Shops to Engage and Give Back [E117] - The Auto Repair Marketing PodcastBack-to-School Marketing: Strategies for Auto Repair Shops to Engage and Give Back [E117] - The Auto Repair Marketing PodcastJoin host Kim Walker as she leads a heartwarming and insightful panel discussion with auto repair shop owners who are making a real difference in their communities. In this special episode, our panelists share how they're stepping up during the back-to-school season to support local students and teachers through creative initiatives—from donating school supplies to funding teacher wish lists and organizing community events.

                            Listen as Tanika Haynes, Christina Grace Beverly, and Nakia and Nate Bailor discuss the challenges they’ve faced, the unexpected rewards of giving back, and how these efforts have strengthened their ties to the community. Whether you’re a shop owner looking for inspiration or simply curious about the power of local engagement, this episode is packed with practical tips and stories that will inspire you to take action.

                            Hit play now to learn how even small gestures can create lasting impacts, both for your business and your community! 🚗🎒

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops


                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            Join host Kim Walker as she leads a heartwarming and insightful panel discussion with auto repair shop owners who are making a real difference in their communities. In this special episode, our panelists share how they're stepping up during the back-to-school season to support local students and teachers through creative initiatives—from donating school supplies to funding teacher wish lists and organizing community events.

                            Listen as Tanika Haynes, Christina Grace Beverly, and Nakia and Nate Bailor discuss the challenges they’ve faced, the unexpected rewards of giving back, and how these efforts have strengthened their ties to the community. Whether you’re a shop owner looking for inspiration or simply curious about the power of local engagement, this episode is packed with practical tips and stories that will inspire you to take action.

                            Hit play now to learn how even small gestures can create lasting impacts, both for your business and your community! 🚗🎒

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops


                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            65ed38c3-788a-4424-97c7-dfbb9e672a29Wed, 11 Sep 2024 00:15:00 -040056:05falsebonus                            From Partnership Struggles to Solopreneur Success [RR 988]From Partnership Struggles to Solopreneur Success [RR 988]Thanks to our Partner, NAPA Auto Care Nate Winston shares his inspiring journey of transitioning from a challenging 16-year business partnership to becoming a successful solopreneur. He discusses the challenges of misaligned goals and work ethics within the partnership, which led to emotional strain.  Nate also discusses his plans for the future and offers valuable advice for anyone considering a business partnership. Tune in to learn from Nate's experiences and discover insights to help advance your own business in the automotive aftermarket industry. Nate Winston, Winston's Complete Car Care, Cuyahoga Falls, OH. Show Notes
                            • Watch Full Video Episode
                            • Nate's Transition to Solopreneurship (00:01:06) Nate shares his decision to leave a partnership after 16 years to start his own business.
                            • Challenges in Partnership (00:02:26) Nate discusses the difficulties faced in his long-term partnership, including misalignment and emotional toll.
                            • Courage to Move On (00:03:47) The importance of courage in making tough decisions, especially when family relies on you.
                            • Positive Changes Post-Transition (00:05:07) Nate reflects on the significant improvement in his life and business since leaving his partnership.
                            • Identifying Warning Signs in Partnerships (00:06:03) Nate outlines key warning signs indicating a partnership may be struggling or unhealthy.
                            • Key Questions Before Partnering (00:07:47) Nate advises on essential questions to ask potential partners to ensure alignment of goals.
                            • Importance of Formal Agreements (00:08:00) Nate emphasizes the necessity of having legal agreements in place to protect both partners.
                            • Future Plans and Business Vision (00:13:08) Nate shares his plans for growth, including setting up a well-organized shop and hiring.
                            • Building a Positive Work Culture (00:14:03) Nate discusses the importance of hiring carefully to create a good work environment.
                            • Financial Planning for Growth (00:15:17) Nate talks about saving money to ensure financial stability while expanding his business.
                            • Long-Term Vision for the Business (00:16:35) Nate outlines his goal of buying land and building a new repair shop in the future.
                            • Coaching Support for Solopreneurs (00:17:22) Discussion on the benefits of coaching and seeking advice in the automotive industry.
                            • Establishing Client Trust (00:18:15) The significance of building loyalty and trust with clients for business growth.
                            • The Reality of the Solopreneur Journey (00:18:41) Nate discusses the challenges and long-term commitment required in the solopreneur path.
                            • Continuous Learning and Adaptation (00:19:38) Nate shares his experiences with new technologies and the importance of ongoing education.
                            • Future Check-ins and Growth (00:19:41) Carm expresses interest in quarterly updates on Nate's business progress and growth.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            Thanks to our Partner, NAPA Auto Care Nate Winston shares his inspiring journey of transitioning from a challenging 16-year business partnership to becoming a successful solopreneur. He discusses the challenges of misaligned goals and work ethics within the partnership, which led to emotional strain.  Nate also discusses his plans for the future and offers valuable advice for anyone considering a business partnership. Tune in to learn from Nate's experiences and discover insights to help advance your own business in the automotive aftermarket industry. Nate Winston, Winston's Complete Car Care, Cuyahoga Falls, OH. Show Notes
                            • Watch Full Video Episode
                            • Nate's Transition to Solopreneurship (00:01:06) Nate shares his decision to leave a partnership after 16 years to start his own business.
                            • Challenges in Partnership (00:02:26) Nate discusses the difficulties faced in his long-term partnership, including misalignment and emotional toll.
                            • Courage to Move On (00:03:47) The importance of courage in making tough decisions, especially when family relies on you.
                            • Positive Changes Post-Transition (00:05:07) Nate reflects on the significant improvement in his life and business since leaving his partnership.
                            • Identifying Warning Signs in Partnerships (00:06:03) Nate outlines key warning signs indicating a partnership may be struggling or unhealthy.
                            • Key Questions Before Partnering (00:07:47) Nate advises on essential questions to ask potential partners to ensure alignment of goals.
                            • Importance of Formal Agreements (00:08:00) Nate emphasizes the necessity of having legal agreements in place to protect both partners.
                            • Future Plans and Business Vision (00:13:08) Nate shares his plans for growth, including setting up a well-organized shop and hiring.
                            • Building a Positive Work Culture (00:14:03) Nate discusses the importance of hiring carefully to create a good work environment.
                            • Financial Planning for Growth (00:15:17) Nate talks about saving money to ensure financial stability while expanding his business.
                            • Long-Term Vision for the Business (00:16:35) Nate outlines his goal of buying land and building a new repair shop in the future.
                            • Coaching Support for Solopreneurs (00:17:22) Discussion on the benefits of coaching and seeking advice in the automotive industry.
                            • Establishing Client Trust (00:18:15) The significance of building loyalty and trust with clients for business growth.
                            • The Reality of the Solopreneur Journey (00:18:41) Nate discusses the challenges and long-term commitment required in the solopreneur path.
                            • Continuous Learning and Adaptation (00:19:38) Nate shares his experiences with new technologies and the importance of ongoing education.
                            • Future Check-ins and Growth (00:19:41) Carm expresses interest in quarterly updates on Nate's business progress and growth.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            e45dc5f7-98d2-4886-9e27-eab6ca427183Tue, 10 Sep 2024 00:15:00 -040020:24falsefull988988                            Do You Rise to the Occasion or Wither Under the Weight of Adversity? [E181] - Chris Cotton Weekly BlitzDo You Rise to the Occasion or Wither Under the Weight of Adversity? [E181] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton discusses overcoming adversity, especially in the auto repair business. He emphasizes the importance of mindset, contrasting a fixed mindset with a growth mindset. Coach Chris offers practical tips for building resilience, such as shifting perspectives, controlling responses, leveraging support systems, cultivating adaptability, and practicing self-reflection. He shares personal experiences to illustrate how adversity can be a transformative experience. Sponsored by Shop Marketing Pros, the episode highlights the role of effective marketing in business success. Overall, it serves as a motivational guide for navigating and thriving through life's challenges.

                            Introduction to Adversity (00:00:04)

                            • Coach Chris Cotton introduces the theme of overcoming adversity in personal and professional life.

                            Understanding Adversity (00:01:03)

                            • Discussion on the inevitability of adversity and its various forms in life and business.

                            Mindset Matters (00:02:12)

                            • Exploration of fixed vs. growth mindsets and their impact on handling challenges.

                            Building Resilience (00:03:30)

                            • Key strategies for cultivating resilience during tough times and learning from adversity.

                            Shifting Perspectives (00:04:39)

                            • Importance of viewing adversity as part of personal growth and embracing discomfort.

                            Control Your Response (00:05:51)

                            • Emphasizing the need to focus on controllable aspects during adversities.

                            Leverage Support Systems (00:06:08)

                            • Encouragement to seek help from mentors and loved ones when facing challenges.

                            Cultivating Adaptability (00:06:30)

                            • The necessity of being flexible in thinking and actions to thrive through adversity.

                            Self-Reflection (00:07:08)

                            • Encouraging regular self-reflection on lessons learned from past adversities.

                            Personal Experience (00:07:30)

                            • Coach Chris shares his journey of transitioning from shop owner to coach amidst challenges.

                            Pressure and Growth (00:08:08)

                            • Discussion on how adversity shapes character and fosters personal and professional growth.

                            Key Takeaways (00:08:30)

                            • Practical advice on acknowledging, acting, embracing uncertainty, and reflecting on adversity.

                            Final Thoughts (00:09:10)

                            • Encouragement to choose resilience and transformation in the face of life's challenges.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton discusses overcoming adversity, especially in the auto repair business. He emphasizes the importance of mindset, contrasting a fixed mindset with a growth mindset. Coach Chris offers practical tips for building resilience, such as shifting perspectives, controlling responses, leveraging support systems, cultivating adaptability, and practicing self-reflection. He shares personal experiences to illustrate how adversity can be a transformative experience. Sponsored by Shop Marketing Pros, the episode highlights the role of effective marketing in business success. Overall, it serves as a motivational guide for navigating and thriving through life's challenges.

                            Introduction to Adversity (00:00:04)

                            • Coach Chris Cotton introduces the theme of overcoming adversity in personal and professional life.

                            Understanding Adversity (00:01:03)

                            • Discussion on the inevitability of adversity and its various forms in life and business.

                            Mindset Matters (00:02:12)

                            • Exploration of fixed vs. growth mindsets and their impact on handling challenges.

                            Building Resilience (00:03:30)

                            • Key strategies for cultivating resilience during tough times and learning from adversity.

                            Shifting Perspectives (00:04:39)

                            • Importance of viewing adversity as part of personal growth and embracing discomfort.

                            Control Your Response (00:05:51)

                            • Emphasizing the need to focus on controllable aspects during adversities.

                            Leverage Support Systems (00:06:08)

                            • Encouragement to seek help from mentors and loved ones when facing challenges.

                            Cultivating Adaptability (00:06:30)

                            • The necessity of being flexible in thinking and actions to thrive through adversity.

                            Self-Reflection (00:07:08)

                            • Encouraging regular self-reflection on lessons learned from past adversities.

                            Personal Experience (00:07:30)

                            • Coach Chris shares his journey of transitioning from shop owner to coach amidst challenges.

                            Pressure and Growth (00:08:08)

                            • Discussion on how adversity shapes character and fosters personal and professional growth.

                            Key Takeaways (00:08:30)

                            • Practical advice on acknowledging, acting, embracing uncertainty, and reflecting on adversity.

                            Final Thoughts (00:09:10)

                            • Encouragement to choose resilience and transformation in the face of life's challenges.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            b6b5f2f2-85f1-4b80-886e-f5c8f7034c57Mon, 09 Sep 2024 00:15:00 -040009:44falsebonus                            The Price of Assumptions: Cecil Bullard's Eye-Opening Lesson on Family [E007] - Speak Up! Effective CommunicationThe Price of Assumptions: Cecil Bullard's Eye-Opening Lesson on Family [E007] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            In this episode we explore how assumptions have the power to destroy relationships.

                            This episode was first planned back in May of 2024 when Craig was at the HQ for the Institute of Automotive Business Excellence in Ogden Utah. 

                            Craig and Cecil Bullard were outside discussing communication topics while taking in the scenery of the Mountains in the early morning.  When Cecil suggested this topic and told a portion of the story it became clear that it warranted an episode.  This isn’t about mountains - but we think it will definitely ‘pique’ your interest.

                            Cecil Bullard is a well known leader, coach, and speaker in the automotive aftermarket - and while that familiar side of his persona will show up multiple times in our chat - listeners will hear about the other side to the man.  The husband and the father.

                            A shocking, humbling and eye opening moment taught Cecil a costly lesson about assumptions.  Listen as he shares the story - and the lessons he learned that became crucial strengthen his marriage and his family.

                            This is a rather moving conversation which will prove extremely valuable for anyone who comes home after a hard day in the shop, or is struggling in a family business, and those who wish to do their best for those they love and count on the most.


                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information

                            • Email Craig O'Neill: speakup@craigoneill.net

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            In this episode we explore how assumptions have the power to destroy relationships.

                            This episode was first planned back in May of 2024 when Craig was at the HQ for the Institute of Automotive Business Excellence in Ogden Utah. 

                            Craig and Cecil Bullard were outside discussing communication topics while taking in the scenery of the Mountains in the early morning.  When Cecil suggested this topic and told a portion of the story it became clear that it warranted an episode.  This isn’t about mountains - but we think it will definitely ‘pique’ your interest.

                            Cecil Bullard is a well known leader, coach, and speaker in the automotive aftermarket - and while that familiar side of his persona will show up multiple times in our chat - listeners will hear about the other side to the man.  The husband and the father.

                            A shocking, humbling and eye opening moment taught Cecil a costly lesson about assumptions.  Listen as he shares the story - and the lessons he learned that became crucial strengthen his marriage and his family.

                            This is a rather moving conversation which will prove extremely valuable for anyone who comes home after a hard day in the shop, or is struggling in a family business, and those who wish to do their best for those they love and count on the most.


                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information

                            • Email Craig O'Neill: speakup@craigoneill.net

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            3c65d332-26d6-47b9-b29b-b0363022a814Mon, 09 Sep 2024 00:15:00 -040059:25falsebonus                            What’s The Worst Piece of Advice You’ve Ever Been Given in Business? [THA 397]What's The Worst Piece of Advice You've Ever Been Given in Business? [THA 397]Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE. Judy Zimmerman Walter, Zimmerman’s Automotive, Mechanicsburg, PA. Listen to Judy’s other episodes HERE. Jesse Matthews, Matthews Mobile Mechanic LLC. Listen to Jesse's other episodes HERE Brian Winograd, Broadway Transmissions and More, Red Lion, PA Show Notes
                            • Watch Full Video Episode
                            • Judy's Experience with Cheap Advice (00:02:57) Judy shares her father's experience with advice to be the cheapest to attract customers.
                            • Bill's Perspective on Pricing (00:03:47) Bill discusses the pitfalls of being the cheapest and the importance of quality over price.
                            • Brian's Insights on Industry Standards (00:06:29) Brian emphasizes the value of hiring professionals for quality work in any industry.
                            • Communication of Value (00:10:46) Brian highlights the need for better communication of the value provided to customers.
                            • Jesse's Coaching Advice (00:12:22) Jesse recounts his father's skepticism about business coaching and the importance of seeking guidance.
                            • Brian on the Value of Websites (00:14:03) Brian recalls being advised against investing in a website, which he later found invaluable.
                            • The Inner Business Person (00:16:44) Carm discusses the concept of the "inner business person" and its importance in business growth.
                            • Judy's Advice on Competition (00:17:47) Judy shares a piece of dubious advice about removing competitors' oil stickers, highlighting ethical concerns.
                            • Shop management systems (00:18:28) Discussion on the significance of effective shop management systems for profitability and efficiency.
                            • Handling customer inquiries about pricing (00:20:45) Exploration of the complexities surrounding giving prices over the phone and customer engagement.
                            • The art of conversation with customers (00:21:04) Emphasis on the need for better communication skills to engage customers effectively.
                            • The value of customer trust (00:22:45) Discussion on how to build customer trust and the importance of in-person interactions.
                            • The role of visual aids in service (00:26:12) Highlighting the effectiveness of visual aids in explaining vehicle issues to customers.
                            • Customer misconceptions about vehicle maintenance (00:27:20) Addressing common customer beliefs about car longevity and the need for regular service.
                            • The value of coaching in business (00:28:30) Discussion on the advantages of hiring coaches for personal and business growth.
                            • Mentorship groups as a resource (00:31:34) Exploring the benefits of mentorship groups for shop owners seeking guidance and support.
                            • Accountability in coaching (00:34:35) The importance of having a coach who holds you accountable for your business actions.
                            • Discussion on Humility and Growth (00:34:48) Brian shares his journey of learning humility and the importance of accepting advice for personal growth.
                            • Confession and Reflection (00:37:12) Carm acknowledges Brian's confession about recognizing personal issues as a barrier to success.
                            • Advice on Social Media (00:37:49) Carm warns against seeking advice on social media, emphasizing it can lead to poor decision-making.
                            • Critique of Low Pricing Strategies (00:38:21) Judy discusses the dangers of lowballing business prices to attract customers, advocating for value instead.
                            • Integrity in Business Practices (00:39:15) Brian reflects on the importance of honesty in business, sharing a personal story about integrity.
                            • Finding Mentorship and Growth (00:41:47) Jesse emphasizes the value of mentorship and learning from various sources to improve business practices.
                            • Shift from Training to Education (00:43:10) Carm proposes changing the terminology from "training" to "education" to enhance the learning experience.
                            • Personal Investment in Business (00:44:25) Bill stresses the importance of taking business personally and aligning it with core values for success.
                            • Educating Customers (00:46:06) Carm concludes with the need to educate customers about services rather than simply responding to their demands.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections             ...]]>                            Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE. Judy Zimmerman Walter, Zimmerman’s Automotive, Mechanicsburg, PA. Listen to Judy’s other episodes HERE. Jesse Matthews, Matthews Mobile Mechanic LLC. Listen to Jesse's other episodes HERE Brian Winograd, Broadway Transmissions and More, Red Lion, PA Show Notes
                            • Watch Full Video Episode
                            • Judy's Experience with Cheap Advice (00:02:57) Judy shares her father's experience with advice to be the cheapest to attract customers.
                            • Bill's Perspective on Pricing (00:03:47) Bill discusses the pitfalls of being the cheapest and the importance of quality over price.
                            • Brian's Insights on Industry Standards (00:06:29) Brian emphasizes the value of hiring professionals for quality work in any industry.
                            • Communication of Value (00:10:46) Brian highlights the need for better communication of the value provided to customers.
                            • Jesse's Coaching Advice (00:12:22) Jesse recounts his father's skepticism about business coaching and the importance of seeking guidance.
                            • Brian on the Value of Websites (00:14:03) Brian recalls being advised against investing in a website, which he later found invaluable.
                            • The Inner Business Person (00:16:44) Carm discusses the concept of the "inner business person" and its importance in business growth.
                            • Judy's Advice on Competition (00:17:47) Judy shares a piece of dubious advice about removing competitors' oil stickers, highlighting ethical concerns.
                            • Shop management systems (00:18:28) Discussion on the significance of effective shop management systems for profitability and efficiency.
                            • Handling customer inquiries about pricing (00:20:45) Exploration of the complexities surrounding giving prices over the phone and customer engagement.
                            • The art of conversation with customers (00:21:04) Emphasis on the need for better communication skills to engage customers effectively.
                            • The value of customer trust (00:22:45) Discussion on how to build customer trust and the importance of in-person interactions.
                            • The role of visual aids in service (00:26:12) Highlighting the effectiveness of visual aids in explaining vehicle issues to customers.
                            • Customer misconceptions about vehicle maintenance (00:27:20) Addressing common customer beliefs about car longevity and the need for regular service.
                            • The value of coaching in business (00:28:30) Discussion on the advantages of hiring coaches for personal and business growth.
                            • Mentorship groups as a resource (00:31:34) Exploring the benefits of mentorship groups for shop owners seeking guidance and support.
                            • Accountability in coaching (00:34:35) The importance of having a coach who holds you accountable for your business actions.
                            • Discussion on Humility and Growth (00:34:48) Brian shares his journey of learning humility and the importance of accepting advice for personal growth.
                            • Confession and Reflection (00:37:12) Carm acknowledges Brian's confession about recognizing personal issues as a barrier to success.
                            • Advice on Social Media (00:37:49) Carm warns against seeking advice on social media, emphasizing it can lead to poor decision-making.
                            • Critique of Low Pricing Strategies (00:38:21) Judy discusses the dangers of lowballing business prices to attract customers, advocating for value instead.
                            • Integrity in Business Practices (00:39:15) Brian reflects on the importance of honesty in business, sharing a personal story about integrity.
                            • Finding Mentorship and Growth (00:41:47) Jesse emphasizes the value of mentorship and learning from various sources to improve business practices.
                            • Shift from Training to Education (00:43:10) Carm proposes changing the terminology from "training" to "education" to enhance the learning experience.
                            • Personal Investment in Business (00:44:25) Bill stresses the importance of taking business personally and aligning it with core values for success.
                            • Educating Customers (00:46:06) Carm concludes with the need to educate customers about services rather than simply responding to their demands.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            2e5ad659-fb07-46a9-913c-c450619cfc7bFri, 06 Sep 2024 14:15:00 -040047:44falsefull397397                            Revving Up Automotive Education: Bridging the Gap Between Training and Real-World Skills [RR 987]Revving Up Automotive Education: Bridging the Gap Between Training and Real-World Skills [RR 987]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network This episode explores the distinctions between training and education, comparing the educational systems in the U.S. and Europe and how the automotive industry can support academic institutions. Tanner Brandt emphasizes the value of vocational training and soft skills, while Michael Ingvardsen highlights the advantages of industry collaboration and the need for engaging training resources. Tanner and Michael advocate for a cultural shift in automotive education, calling for long-term industry partnerships and a focus on continuous learning to better equip future technicians. Michael Ingvardsen, Global Technical Training Manager, Nissens Automotive Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Discussion on Education vs. Training (00:03:03) Carm emphasizes the importance of distinguishing between training and education in the automotive field.
                            • Tanner's Perspective on Training (00:03:53) Tanner discusses the differences between short-term training and long-term educational processes.
                            • Michael on European Training Challenges (00:04:48) Michael explains the cultural differences in training attendance between Europe and the U.S.
                            • Vacation in Denmark (00:06:26) Carm and Tanner discuss the generous vacation policies in Denmark compared to the U.S.
                            • High School Vocational Programs (00:07:25) Tanner shares insights about vocational education systems like BOCES in New York.
                            • Shop Owners and Vocational Programs (00:08:19) Carm highlights the need for shop owners to engage with vocational education centers.
                            • Challenges in Automotive Education (00:09:12) Tanner addresses misconceptions regarding the readiness of students entering the automotive workforce.
                            • Michael's Educational Experience in Denmark (00:10:56) Michael outlines the differences in educational approaches and student opportunities in Denmark.
                            • Cost of Education in Denmark (00:13:10) Carm and Michael discuss the free education system in Denmark and its implications.
                            • High School Structure in Denmark (00:14:26) Michael explains the schooling structure, including high school and vocational training paths.
                            • Career Path in Automotive for Danish Students (00:15:27) Michael describes the four-year training program for students pursuing automotive careers in Denmark.
                            • Challenges in Automotive Education (00:17:58) Discussion on why students lack education post-high school and the need for vocational training.
                            • Internships and Apprenticeships (00:21:42) Exploration of internships as a result of vocational training and the potential for hands-on experience.
                            • Industry Support for Education (00:22:07) Discussion on how companies, like Nissen's, support educational institutions continuously rather than temporarily.
                            • Transactional Nature of U.S. Education (00:23:32) Critique of the transactional approach in U.S. automotive education versus long-term support seen in other countries.
                            • Instructor Education and Training (00:24:20) Concerns about how current instructors in the U.S. are educated and the validity of their training sources.
                            • Curriculum Changes in Colleges (00:27:36) Changes at a college level to improve student outcomes by replacing traditional subjects with lab-focused learning.
                            • Differences Between AAS and AOS Degrees (00:29:49) Comparison of Associates of Applied Science and Associates in Occupational Science degrees and their implications for students.
                            • Soft Skills in Education (00:32:58) Discussion on the lack of soft skills training in automotive education and its importance for student success.
                            • Work-Life Balance Discussion (00:36:33) Exploration of communication skills and generational changes impacting work-life balance in the automotive industry.
                            • Personal Reflection on Travel (00:37:01) Michael shares his journey from extensive travel to prioritizing family time and achieving better work-life balance.
                            • Content Development in Training (00:38:46) Tanner discusses his experience in content development for training and differences in presentation styles.
                            • Interactive Learning Approaches (00:40:46) The need for interactive and entertaining training presentations to engage learners effectively.
                            • Learning Management Systems (00:42:01) Discussion on the advantages of established learning management systems in European training compared to the U.S.
                            • Corporate Training Consistency (00:43:26) Michael highlights the importance of maintaining consistent training materials across all trainers in his organization.
                            • Need for Communication Courses (00:45:05) Tanner advocates for incorporating communication courses in automotive education to improve interpersonal skills.
                            • Real-World Communication Training (00:46:56) Tanner shares insights on practical communication training methods that encourage interaction with strangers.
                            • Final Thoughts from Michael (00:48:03) Michael encourages ongoing training and education for both students and professionals in the automotive industry.
                            • Tanner's Call to Action (00:49:06) Tanner urges educational institutions and companies to collaborate and improve automotive training programs.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                                         Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network This episode explores the distinctions between training and education, comparing the educational systems in the U.S. and Europe and how the automotive industry can support academic institutions. Tanner Brandt emphasizes the value of vocational training and soft skills, while Michael Ingvardsen highlights the advantages of industry collaboration and the need for engaging training resources. Tanner and Michael advocate for a cultural shift in automotive education, calling for long-term industry partnerships and a focus on continuous learning to better equip future technicians. Michael Ingvardsen, Global Technical Training Manager, Nissens Automotive Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Discussion on Education vs. Training (00:03:03) Carm emphasizes the importance of distinguishing between training and education in the automotive field.
                            • Tanner's Perspective on Training (00:03:53) Tanner discusses the differences between short-term training and long-term educational processes.
                            • Michael on European Training Challenges (00:04:48) Michael explains the cultural differences in training attendance between Europe and the U.S.
                            • Vacation in Denmark (00:06:26) Carm and Tanner discuss the generous vacation policies in Denmark compared to the U.S.
                            • High School Vocational Programs (00:07:25) Tanner shares insights about vocational education systems like BOCES in New York.
                            • Shop Owners and Vocational Programs (00:08:19) Carm highlights the need for shop owners to engage with vocational education centers.
                            • Challenges in Automotive Education (00:09:12) Tanner addresses misconceptions regarding the readiness of students entering the automotive workforce.
                            • Michael's Educational Experience in Denmark (00:10:56) Michael outlines the differences in educational approaches and student opportunities in Denmark.
                            • Cost of Education in Denmark (00:13:10) Carm and Michael discuss the free education system in Denmark and its implications.
                            • High School Structure in Denmark (00:14:26) Michael explains the schooling structure, including high school and vocational training paths.
                            • Career Path in Automotive for Danish Students (00:15:27) Michael describes the four-year training program for students pursuing automotive careers in Denmark.
                            • Challenges in Automotive Education (00:17:58) Discussion on why students lack education post-high school and the need for vocational training.
                            • Internships and Apprenticeships (00:21:42) Exploration of internships as a result of vocational training and the potential for hands-on experience.
                            • Industry Support for Education (00:22:07) Discussion on how companies, like Nissen's, support educational institutions continuously rather than temporarily.
                            • Transactional Nature of U.S. Education (00:23:32) Critique of the transactional approach in U.S. automotive education versus long-term support seen in other countries.
                            • Instructor Education and Training (00:24:20) Concerns about how current instructors in the U.S. are educated and the validity of their training sources.
                            • Curriculum Changes in Colleges (00:27:36) Changes at a college level to improve student outcomes by replacing traditional subjects with lab-focused learning.
                            • Differences Between AAS and AOS Degrees (00:29:49) Comparison of Associates of Applied Science and Associates in Occupational Science degrees and their implications for students.
                            • Soft Skills in Education (00:32:58) Discussion on the lack of soft skills training in automotive education and its importance for student success.
                            • Work-Life Balance Discussion (00:36:33) Exploration of communication skills and generational changes impacting work-life balance in the automotive industry.
                            • Personal Reflection on Travel (00:37:01) Michael shares his journey from extensive travel to prioritizing family time and achieving better work-life balance.
                            • Content Development in Training (00:38:46) Tanner discusses his experience in content development for training and differences in presentation styles.
                            • Interactive Learning Approaches (00:40:46) The need for interactive and entertaining training presentations to engage learners effectively.
                            • Learning Management Systems (00:42:01) Discussion on the advantages of established learning management systems in European training compared to the U.S.
                            • Corporate Training Consistency (00:43:26) Michael highlights the importance of maintaining consistent training materials across all trainers in his organization.
                            • Need for Communication Courses (00:45:05) Tanner advocates for incorporating communication courses in automotive education to improve interpersonal skills.
                            • Real-World Communication Training (00:46:56) Tanner shares insights on practical communication training methods that encourage interaction with strangers.
                            • Final Thoughts from Michael (00:48:03) Michael encourages ongoing training and education for both students and professionals in the automotive industry.
                            • Tanner's Call to Action (00:49:06) Tanner urges educational institutions and companies to collaborate and improve automotive training programs.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            b4d684ef-e239-45eb-9a79-f4dbe97ec0b8Fri, 06 Sep 2024 00:15:00 -040050:04falsefull987987                            2024 Benchmark Report Part 2: Profitability, Labor Rates, and Productivity Metrics [E134] - Business By The Numbers2024 Benchmark Report Part 2: Profitability, Labor Rates, and Productivity Metrics [E134] - Business By The NumbersIn this episode of Business by the Numbers, host Hunt Demarest, CPA, continues the in-depth exploration of the 2024 Benchmark Report. This week, he analyzes the intricacies of shop sizes, locations, and industry trends, setting the stage for next week's grand finale on top versus not shops.

                            • Breakdown of shop performance based on size and location across the U.S.
                            • Insights into regional profitability, labor rates, and productivity metrics.
                            • Key takeaways for shop owners on how to compare their performance with peers.

                            To get the report: https://info.paarmelis.com/2024-automotive-industry-benchmark-report

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            In this episode of Business by the Numbers, host Hunt Demarest, CPA, continues the in-depth exploration of the 2024 Benchmark Report. This week, he analyzes the intricacies of shop sizes, locations, and industry trends, setting the stage for next week's grand finale on top versus not shops.

                            • Breakdown of shop performance based on size and location across the U.S.
                            • Insights into regional profitability, labor rates, and productivity metrics.
                            • Key takeaways for shop owners on how to compare their performance with peers.

                            To get the report: https://info.paarmelis.com/2024-automotive-industry-benchmark-report

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            8169e424-94a8-44f0-9c2c-a1940c1db3fdThu, 05 Sep 2024 00:15:00 -040026:18falsebonus                            What Jorge Menchu Taught Me About Diagnostics [E150] - Automotive Field TheoryWhat Jorge Menchu Taught Me About Diagnostics [E150] - Automotive Field TheoryMatt Fanslow shares experiences with new hires at the shop, highlighting their questions about air conditioning systems and diagnostic processes. Using a crossword puzzle analogy from Jorge Menchu, Matt illustrates effective diagnostic strategies, stressing the importance of starting with 'simpler' problems to build understanding and gain confidence. Matt praises Jorge for his impact on diagnostic processes and tools, noting that his work has greatly enhanced the capabilities of technicians in the bays.

                            Show Notes

                            • Hiring New Technicians (00:01:05)
                            • Challenges of Answering Questions (00:02:19)
                            • Understanding Air Conditioning (00:03:37)
                            • The Importance of Foundational Knowledge (00:06:06)
                            • Richard Feynman's Insights (00:07:43)
                            • Diagnostic Processes Discussion (00:12:17)
                            • Jorge Menchu's Impact (00:14:55)
                            • Crossword Puzzle Analogy (00:16:02)
                            • Understanding the Diagnostic Puzzle (00:19:28)
                            • Focus on Relevant Issues (00:20:38)
                            • Addressing Quick Diagnostic Questions (00:22:58)
                            • Acknowledging George Menchu's Contributions (00:24:09)
                            • Effective Problem-Solving Strategy (00:25:26)

                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Matt Fanslow shares experiences with new hires at the shop, highlighting their questions about air conditioning systems and diagnostic processes. Using a crossword puzzle analogy from Jorge Menchu, Matt illustrates effective diagnostic strategies, stressing the importance of starting with 'simpler' problems to build understanding and gain confidence. Matt praises Jorge for his impact on diagnostic processes and tools, noting that his work has greatly enhanced the capabilities of technicians in the bays.

                            Show Notes

                            • Hiring New Technicians (00:01:05)
                            • Challenges of Answering Questions (00:02:19)
                            • Understanding Air Conditioning (00:03:37)
                            • The Importance of Foundational Knowledge (00:06:06)
                            • Richard Feynman's Insights (00:07:43)
                            • Diagnostic Processes Discussion (00:12:17)
                            • Jorge Menchu's Impact (00:14:55)
                            • Crossword Puzzle Analogy (00:16:02)
                            • Understanding the Diagnostic Puzzle (00:19:28)
                            • Focus on Relevant Issues (00:20:38)
                            • Addressing Quick Diagnostic Questions (00:22:58)
                            • Acknowledging George Menchu's Contributions (00:24:09)
                            • Effective Problem-Solving Strategy (00:25:26)

                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            e77bd0f6-cb21-4859-8a7b-0619cb5b0fbaWed, 04 Sep 2024 00:15:00 -040027:36falsebonus                            Communicate Like a Pro: Tips and Mistakes with Craig O'Neill [E116] - The Auto Repair Marketing PodcastCommunicate Like a Pro: Tips and Mistakes with Craig O'Neill [E116] - The Auto Repair Marketing PodcastToday, we're excited to have a special guest with us, Craig O'Neill, a seasoned communication expert.

                            In this episode, we'll dive into Craig's unique approach to effective communication in the auto repair industry. We'll explore how he defines and measures communication success, the art of creating positive first impressions, and the crucial role of clear, transparent interactions in building client trust and retention.

                            We'll also discuss the impact of personalized communication, the importance of networking, and strategies for handling difficult conversations. Plus, Craig will share his insights on overcoming unexpected challenges in public speaking and his top-tier advice for shop owners looking to enhance their communication skills.

                            Tune in for a wealth of knowledge and practical tips that can transform how you communicate in your business.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)


                            How To Get In Touch With The Guest


                            Show Notes with Timestamps

                            • Introduction to the Episode (00:00:01) The host welcomes listeners to episode 116 and introduces guest Craig O'Neill.
                            • Discussion on Communication (00:01:36) Craig and Kim explore the importance of communication and daily conversations.
                            • Inspiration from Fitness Influencers (00:02:47) Fitness enthusiast Joey Swole and discusses gym etiquette.
                            • Walking and Inspiration (00:03:10) Craig shares insights on walking as a source of inspiration and connection with his wife.
                            • Toastmasters Experience (00:04:18) Craig reflects on his five-year journey in Toastmasters and its impact on communication skills.
                            • Learning to Listen (00:05:11) The speakers discuss the importance of listening and how Toastmasters fosters this skill.
                            • Power of the Pause (00:09:17) They highlight the significance of pausing during conversations to enhance communication.
                            • Influential Authors (00:10:57) Craig talks about authors like Michael Easter and their impact on his communication journey.
                            • Turning 40 and Fitness Changes (00:12:26) Craig shares his new fitness regimen as he approaches his 40th birthday.
                            • The Comfort Crisis Book (00:14:11) Discussion on how the book “The Comfort Crisis” has influenced Craig’s perspective on health.
                            • The Importance of Influence (00:14:36) Craig discusses the amplification effect of networks and how individuals can inspire each other in unexpected ways.
                            • New Workout Regimen (00:15:56) Craig shares his new workout routine involving a rucksack, which he started on his 40th birthday.
                            • Reflecting on Podcast Hosting (00:18:09) Craig recounts his initial reaction when asked to host a podcast, feeling surprised and honored.
                            • The Essence of Good Communication (00:19:14) Kim highlights Craig's natural ability to communicate and connect with others easily.
                            • Listening vs. Hearing (00:23:18) Craig emphasizes the importance of genuinely listening to people to foster meaningful conversations.
                            • Communication Challenges in Family Business (00:26:36) Craig reflects on communication mistakes and challenges faced in their family business.
                            • The Spiral of Dysfunctional Communication (00:27:51) Craig discusses how anger and frustration can lead to a downward spiral in communication dynamics.
                            • The Importance of Connection (29:30) Discussion on how people often don't reach out for help and the importance of community.
                            • Facebook Group Dynamics (29:53) Kim shares her protective approach to managing their Facebook group and the excitement of welcoming new members.
                            • Influence of Dale Carnegie (30:34) Kim discusses the impact of "How to Win Friends and Influence People" on personal relationships and communication.
                            • Tips for Remembering Names (33:00) Craig shares strategies for helping others remember your name in networking situations.
                            • The Art of Introduction (35:30) The significance of introducing people and creating connections in networking events is highlighted.
                            • Navigating Hard Conversations (38:02) Kim shares her experience with difficult conversations and encourages others to engage in them for peace.
                            • Strategies for Effective Feedback (41:34) Craig discusses the importance of giving constructive feedback and the principles behind having hard conversations.
                            • The Challenge of Hard Conversations (42:59) Craig expresses his discomfort with hard conversations and the need for ongoing discussions about them.
                            • Crisis Management in Speaking (00:43:43) Discussion on handling unexpected crises while presenting and how it can alleviate nerves.
                            • Compartmentalizing Emotions (00:44:37) Kim shares her experience of compartmentalizing personal issues during a presentation for better focus.
                            • Unexpected Medical Situation (00:45:35) Brian's heart procedure causes a last-minute change in Kim's travel plans to Ogden, Utah.
                            • Transparency in Teaching (00:46:28) Kim emphasizes the importance of being open and vulnerable with the audience during her presentation.
                            • Inspiring Moments in Toastmasters (00:47:40) Craig praises Kim’s ability to connect with her audience and inspire them through her teaching.
                            • Handling Last-Minute Changes (00:49:05) Craig recounts stepping in to lead a session after his colleague had to leave unexpectedly.
                            • The Importance of Mentorship (00:50:10) Craig reflects on how mentorship shaped his speaking skills and prepared him for unexpected challenges.
                            • Impact of Communication Skills (00:51:42) Discussion on the significance of developing communication skills for personal and professional growth.
                            • Audience-Centric Approach (00:52:32) The speakers stress that effective communication is about focusing on the audience, not oneself.
                            • Respectful Communication (00:53:02) Craig shares a lesson from his mentor on dressing appropriately to show respect for the audience.
                            • Overcoming Speaking Anxiety (00:54:00) Kim narrates her experience of speaking after a famous singer and how she managed her nerves.
                            • The Power of Honesty (00:56:01) Kim discusses using honesty and transparency to connect with the audience and diffuse anxiety.
                            • Speed Round (00:56:36) A quick-fire segment where Kim and Craig answer fun questions about preferences and communication.
                            • Introduction to Speak Up (00:57:48) Craig promotes his new show on effective communication, highlighting its availability on the aftermarket radio network.
                            • Closing Remarks (00:58:02) Kim and Craig reflect on the enjoyable conversation, hinting at the potential for a longer discussion.
                            • Podcast Sign-Off (00:58:04) Kim thanks listeners for tuning in and promotes the Auto Repair Marketing Podcast.
                            • Show Recommendations (00:58:11) Kim shares information about other shows on the aftermarket radio network, including Craig’s new show, Speak Up.
                            • Final Thoughts (00:58:31) Listeners are encouraged to engage with the podcast and suggest topics for future discussions.

                            How To Get In...]]>Today, we're excited to have a special guest with us, Craig O'Neill, a seasoned communication expert.

                            In this episode, we'll dive into Craig's unique approach to effective communication in the auto repair industry. We'll explore how he defines and measures communication success, the art of creating positive first impressions, and the crucial role of clear, transparent interactions in building client trust and retention.

                            We'll also discuss the impact of personalized communication, the importance of networking, and strategies for handling difficult conversations. Plus, Craig will share his insights on overcoming unexpected challenges in public speaking and his top-tier advice for shop owners looking to enhance their communication skills.

                            Tune in for a wealth of knowledge and practical tips that can transform how you communicate in your business.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)


                            How To Get In Touch With The Guest


                            Show Notes with Timestamps

                            • Introduction to the Episode (00:00:01) The host welcomes listeners to episode 116 and introduces guest Craig O'Neill.
                            • Discussion on Communication (00:01:36) Craig and Kim explore the importance of communication and daily conversations.
                            • Inspiration from Fitness Influencers (00:02:47) Fitness enthusiast Joey Swole and discusses gym etiquette.
                            • Walking and Inspiration (00:03:10) Craig shares insights on walking as a source of inspiration and connection with his wife.
                            • Toastmasters Experience (00:04:18) Craig reflects on his five-year journey in Toastmasters and its impact on communication skills.
                            • Learning to Listen (00:05:11) The speakers discuss the importance of listening and how Toastmasters fosters this skill.
                            • Power of the Pause (00:09:17) They highlight the significance of pausing during conversations to enhance communication.
                            • Influential Authors (00:10:57) Craig talks about authors like Michael Easter and their impact on his communication journey.
                            • Turning 40 and Fitness Changes (00:12:26) Craig shares his new fitness regimen as he approaches his 40th birthday.
                            • The Comfort Crisis Book (00:14:11) Discussion on how the book “The Comfort Crisis” has influenced Craig’s perspective on health.
                            • The Importance of Influence (00:14:36) Craig discusses the amplification effect of networks and how individuals can inspire each other in unexpected ways.
                            • New Workout Regimen (00:15:56) Craig shares his new workout routine involving a rucksack, which he started on his 40th birthday.
                            • Reflecting on Podcast Hosting (00:18:09) Craig recounts his initial reaction when asked to host a podcast, feeling surprised and honored.
                            • The Essence of Good Communication (00:19:14) Kim highlights Craig's natural ability to communicate and connect with others easily.
                            • Listening vs. Hearing (00:23:18) Craig emphasizes the importance of genuinely listening to people to foster meaningful conversations.
                            • Communication Challenges in Family Business (00:26:36) Craig reflects on communication mistakes and challenges faced in their family business.
                            • The Spiral of Dysfunctional Communication (00:27:51) Craig discusses how anger and frustration can lead to a downward spiral in communication dynamics.
                            • The Importance of Connection (29:30) Discussion on how people often don't reach out for help and the importance of community.
                            • Facebook Group Dynamics (29:53) Kim shares her protective approach to managing their Facebook group and the excitement of welcoming new members.
                            • Influence of Dale Carnegie (30:34) Kim discusses the impact of "How to Win Friends and Influence People" on personal relationships and communication.
                            • Tips for Remembering Names (33:00) Craig shares strategies for helping others remember your name in networking situations.
                            • The Art of Introduction (35:30) The significance of introducing people and creating connections in networking events is highlighted.
                            • Navigating Hard Conversations (38:02) Kim shares her experience with difficult conversations and encourages others to engage in them for peace.
                            • Strategies for Effective Feedback (41:34) Craig discusses the importance of giving constructive feedback and the principles behind having hard conversations.
                            • The Challenge of Hard Conversations (42:59) Craig expresses his discomfort with hard conversations and the need for ongoing discussions about them.
                            • Crisis Management in Speaking (00:43:43) Discussion on handling unexpected crises while presenting and how it can alleviate nerves.
                            • Compartmentalizing Emotions (00:44:37) Kim shares her experience of compartmentalizing personal issues during a presentation for better focus.
                            • Unexpected Medical Situation (00:45:35) Brian's heart procedure causes a last-minute change in Kim's travel plans to Ogden, Utah.
                            • Transparency in Teaching (00:46:28) Kim emphasizes the importance of being open and vulnerable with the audience during her presentation.
                            • Inspiring Moments in Toastmasters (00:47:40) Craig praises Kim’s ability to connect with her audience and inspire them through her teaching.
                            • Handling Last-Minute Changes (00:49:05) Craig recounts stepping in to lead a session after his colleague had to leave unexpectedly.
                            • The Importance of Mentorship (00:50:10) Craig reflects on how mentorship shaped his speaking skills and prepared him for unexpected challenges.
                            • Impact of Communication Skills (00:51:42) Discussion on the significance of developing communication skills for personal and professional growth.
                            • Audience-Centric Approach (00:52:32) The speakers stress that effective communication is about focusing on the audience, not oneself.
                            • Respectful Communication (00:53:02) Craig shares a lesson from his mentor on dressing appropriately to show respect for the audience.
                            • Overcoming Speaking Anxiety (00:54:00) Kim narrates her experience of speaking after a famous singer and how she managed her nerves.
                            • The Power of Honesty (00:56:01) Kim discusses using honesty and transparency to connect with the audience and diffuse anxiety.
                            • Speed Round (00:56:36) A quick-fire segment where Kim and Craig answer fun questions about preferences and communication.
                            • Introduction to Speak Up (00:57:48) Craig promotes his new show on effective communication, highlighting its availability on the aftermarket radio network.
                            • Closing Remarks (00:58:02) Kim and Craig reflect on the enjoyable conversation, hinting at the potential for a longer discussion.
                            • Podcast Sign-Off (00:58:04) Kim thanks listeners for tuning in and promotes the Auto Repair Marketing Podcast.
                            • Show Recommendations (00:58:11) Kim shares information about other shows on the aftermarket radio network, including Craig’s new show, Speak Up.
                            • Final Thoughts (00:58:31) Listeners are encouraged to engage with the podcast and suggest topics for future discussions.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>4ae4d925-51bf-472f-a0fe-1925ed44c2a9Wed, 04 Sep 2024 00:15:00 -040058:51falsebonus                            If You Had 364 Days Left to Live: What Would You Do Differently? [RR 986]If You Had 364 Days Left to Live: What Would You Do Differently? [RR 986]Thanks to our Partner, NAPA Auto Care Craig Noel recounts his near-death experience from multiple blood clots in his lungs and how it profoundly affected his perspective on life, family, and business. This life-altering event led Craig to reevaluate his priorities, emphasizing the importance of relationships and intentional living. Craig shares how his absence from work revealed the strength of his team and the culture he built. The discussion covers overcoming the "I can't" mentality, establishing accountability, and planning for unforeseen circumstances. Craig's story inspires listeners to cherish relationships, embrace change, and focus on what truly matters in life. Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Craig's Near-Death Experience (00:01:13) Craig shares his story of a near-death experience caused by multiple blood clots in his lungs.
                            • Understanding the Health Crisis (00:02:12) Craig explains his symptoms leading to hospitalization and the discovery of the blood clots.
                            • Reflection on Life Changes (00:05:34) Craig reflects on how his near-death experience shifted his perspective on relationships and life priorities.
                            • The Importance of Relationships (00:07:17) Craig emphasizes the need to value relationships and communicate feelings intentionally.
                            • Reconnecting with Old Friends (00:08:29) Carm shares a personal story about reconnecting with an old friend, highlighting the importance of maintaining connections.
                            • Intentional Communication (00:09:41) Craig discusses the impact of intentionally reaching out to influential people in one's life.
                            • Material vs. Emotional Fulfillment (00:10:25) Craig contemplates the balance between material possessions and the importance of relationships.
                            • Living Without Distractions (00:12:00) Craig suggests leaving phones at home during family outings to foster better connections.
                            • The Impact of Technology on Relationships (00:12:25) Carm reflects on how technology affects family interactions and the need for personal discipline.
                            • Planning for Meaningful Experiences (00:13:14) Craig encourages planning meaningful experiences and spending time with loved ones.
                            • Business Continuity Discussion (00:15:42) Carm discusses the importance of planning for business continuity in case of unexpected events.
                            • Leadership and Team Discussions (00:16:49) Craig emphasizes the value of discussing business operations and leadership with team members.
                            • The importance of presence (00:17:04) Craig discusses the significance of being present and the impact of leadership on team culture.
                            • Reassessing leadership roles (00:17:41) Craig reflects on his need to be present and the realization that his team can thrive independently.
                            • Employee accountability (00:19:26) Discussion on implementing employee diaries to enhance accountability and track conversations.
                            • Introduction of 'Way We Do' software (00:20:11) Craig explains how this software helps manage SOPs and employee manuals effectively.
                            • The value of modifying processes (00:22:05) Emphasis on customizing borrowed ideas to fit your unique business culture for better results.
                            • Planning for unexpected events (00:23:05) Carm shares insights on having contingency plans, referencing a previous episode about preparedness.
                            • Updating legal documents (00:24:40) Craig talks about the importance of updating wills and trusts to ensure business continuity.
                            • Collaboration with professionals (00:25:27) Advice on involving various professionals to create a comprehensive support system for business planning.
                            • The importance of perspective (00:26:36) Craig shares personal insights on enjoying life and not feeling the need to prove oneself.
                            • Encouraging accountability (00:27:36) Carm suggests involving close individuals to hold each other accountable for life planning decisions.
                            • Impact on employees' lives (00:29:05) Craig reflects on how he can positively influence his employees' futures through thoughtful planning.
                            • Final thoughts on preparedness (00:30:04) Carm and Craig conclude with reflections on the need for proactive planning and emotional resilience.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>Thanks to our Partner, NAPA Auto Care Craig Noel recounts his near-death experience from multiple blood clots in his lungs and how it profoundly affected his perspective on life, family, and business. This life-altering event led Craig to reevaluate his priorities, emphasizing the importance of relationships and intentional living. Craig shares how his absence from work revealed the strength of his team and the culture he built. The discussion covers overcoming the "I can't" mentality, establishing accountability, and planning for unforeseen circumstances. Craig's story inspires listeners to cherish relationships, embrace change, and focus on what truly matters in life. Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Craig's Near-Death Experience (00:01:13) Craig shares his story of a near-death experience caused by multiple blood clots in his lungs.
                            • Understanding the Health Crisis (00:02:12) Craig explains his symptoms leading to hospitalization and the discovery of the blood clots.
                            • Reflection on Life Changes (00:05:34) Craig reflects on how his near-death experience shifted his perspective on relationships and life priorities.
                            • The Importance of Relationships (00:07:17) Craig emphasizes the need to value relationships and communicate feelings intentionally.
                            • Reconnecting with Old Friends (00:08:29) Carm shares a personal story about reconnecting with an old friend, highlighting the importance of maintaining connections.
                            • Intentional Communication (00:09:41) Craig discusses the impact of intentionally reaching out to influential people in one's life.
                            • Material vs. Emotional Fulfillment (00:10:25) Craig contemplates the balance between material possessions and the importance of relationships.
                            • Living Without Distractions (00:12:00) Craig suggests leaving phones at home during family outings to foster better connections.
                            • The Impact of Technology on Relationships (00:12:25) Carm reflects on how technology affects family interactions and the need for personal discipline.
                            • Planning for Meaningful Experiences (00:13:14) Craig encourages planning meaningful experiences and spending time with loved ones.
                            • Business Continuity Discussion (00:15:42) Carm discusses the importance of planning for business continuity in case of unexpected events.
                            • Leadership and Team Discussions (00:16:49) Craig emphasizes the value of discussing business operations and leadership with team members.
                            • The importance of presence (00:17:04) Craig discusses the significance of being present and the impact of leadership on team culture.
                            • Reassessing leadership roles (00:17:41) Craig reflects on his need to be present and the realization that his team can thrive independently.
                            • Employee accountability (00:19:26) Discussion on implementing employee diaries to enhance accountability and track conversations.
                            • Introduction of 'Way We Do' software (00:20:11) Craig explains how this software helps manage SOPs and employee manuals effectively.
                            • The value of modifying processes (00:22:05) Emphasis on customizing borrowed ideas to fit your unique business culture for better results.
                            • Planning for unexpected events (00:23:05) Carm shares insights on having contingency plans, referencing a previous episode about preparedness.
                            • Updating legal documents (00:24:40) Craig talks about the importance of updating wills and trusts to ensure business continuity.
                            • Collaboration with professionals (00:25:27) Advice on involving various professionals to create a comprehensive support system for business planning.
                            • The importance of perspective (00:26:36) Craig shares personal insights on enjoying life and not feeling the need to prove oneself.
                            • Encouraging accountability (00:27:36) Carm suggests involving close individuals to hold each other accountable for life planning decisions.
                            • Impact on employees' lives (00:29:05) Craig reflects on how he can positively influence his employees' futures through thoughtful planning.
                            • Final thoughts on preparedness (00:30:04) Carm and Craig conclude with reflections on the need for proactive planning and emotional resilience.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            46e6cca1-2057-4887-a4dc-cd8a50e6df0bTue, 03 Sep 2024 00:15:00 -040031:39falsefull986986Why Did the Auto Shop Owner Cross the Road? To Get to Profit First! [E180] - Chris Cotton Weekly BlitzWhy Did the Auto Shop Owner Cross the Road? To Get to Profit First! [E180] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into a range of strategies designed to help auto repair shop owners elevate their business operations through the implementation of the "Profit First" methodology. This approach is centered around the critical aspects of cash flow management, profitability enhancement, and the adoption of effective financial practices. Chris underscores the significance of establishing separate accounts specifically for profit, taxes, and operating expenses to ensure a clear and organized financial structure. He also highlights the necessity of having supportive financial partners, such as banks and accountants, who can provide valuable guidance and support.

                            Furthermore, Chris encourages shop owners to take proactive steps towards improving their financial health by engaging with educational resources, such as watching a webinar or seeking additional guidance tailored to their specific needs. This episode is proudly sponsored by Shop Marketing Pros, a company dedicated to providing specialized marketing strategies aimed at boosting the visibility and success of auto repair shops. Through their sponsorship, Shop Marketing Pros underscores their commitment to supporting the growth and development of businesses within the auto repair industry.

                            Introduction to the Episode (00:00:04)

                            • Coach Chris Cotton introduces the podcast and its focus on auto repair business strategies.

                            Importance of Profit First (00:01:01)

                            • Chris discusses the significance of adopting the Profit First mentality for auto repair businesses.

                            Webinar Promotion (00:02:20)

                            • Information about an upcoming webinar on implementing the Profit First system is provided.

                            Understanding Cash Flow (00:03:24)

                            • The necessity of managing cash flow for successful auto repair operations is emphasized.

                            Challenges with Traditional Accounting (00:04:35)

                            • Critique of traditional accounting methods and their inadequacy for auto repair shops.

                            Profit First Methodology Explained (00:05:46)

                            • Overview of the Profit First approach and its application in the auto repair industry.

                            Setting Up Separate Accounts (00:06:58)

                            • The importance of establishing separate accounts for profit, taxes, and expenses is discussed.

                            Bank and Accountant Collaboration (00:08:02)

                            • Challenges in getting banks and accountants on board with the Profit First system are explored.

                            Incorporating Dave Ramsey's Principles (00:10:16)

                            • Integration of financial control principles from Dave Ramsey is highlighted for better financial management.

                            Results of Implementing the System (00:11:27)

                            • The positive outcomes of using the auto shop profits and cash flow system are outlined.

                            Call to Action (00:14:44)

                            • Chris encourages listeners to take proactive steps in managing their shop's finances effectively.


                            https://autoshopcoaching.com/

                            https://connect.autoshopcoaching.com/profits-cashflow-webinar-form


                            Connect with Chris:


                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into a range of strategies designed to help auto repair shop owners elevate their business operations through the implementation of the "Profit First" methodology. This approach is centered around the critical aspects of cash flow management, profitability enhancement, and the adoption of effective financial practices. Chris underscores the significance of establishing separate accounts specifically for profit, taxes, and operating expenses to ensure a clear and organized financial structure. He also highlights the necessity of having supportive financial partners, such as banks and accountants, who can provide valuable guidance and support.

                            Furthermore, Chris encourages shop owners to take proactive steps towards improving their financial health by engaging with educational resources, such as watching a webinar or seeking additional guidance tailored to their specific needs. This episode is proudly sponsored by Shop Marketing Pros, a company dedicated to providing specialized marketing strategies aimed at boosting the visibility and success of auto repair shops. Through their sponsorship, Shop Marketing Pros underscores their commitment to supporting the growth and development of businesses within the auto repair industry.

                            Introduction to the Episode (00:00:04)

                            • Coach Chris Cotton introduces the podcast and its focus on auto repair business strategies.

                            Importance of Profit First (00:01:01)

                            • Chris discusses the significance of adopting the Profit First mentality for auto repair businesses.

                            Webinar Promotion (00:02:20)

                            • Information about an upcoming webinar on implementing the Profit First system is provided.

                            Understanding Cash Flow (00:03:24)

                            • The necessity of managing cash flow for successful auto repair operations is emphasized.

                            Challenges with Traditional Accounting (00:04:35)

                            • Critique of traditional accounting methods and their inadequacy for auto repair shops.

                            Profit First Methodology Explained (00:05:46)

                            • Overview of the Profit First approach and its application in the auto repair industry.

                            Setting Up Separate Accounts (00:06:58)

                            • The importance of establishing separate accounts for profit, taxes, and expenses is discussed.

                            Bank and Accountant Collaboration (00:08:02)

                            • Challenges in getting banks and accountants on board with the Profit First system are explored.

                            Incorporating Dave Ramsey's Principles (00:10:16)

                            • Integration of financial control principles from Dave Ramsey is highlighted for better financial management.

                            Results of Implementing the System (00:11:27)

                            • The positive outcomes of using the auto shop profits and cash flow system are outlined.

                            Call to Action (00:14:44)

                            • Chris encourages listeners to take proactive steps in managing their shop's finances effectively.


                            https://autoshopcoaching.com/

                            https://connect.autoshopcoaching.com/profits-cashflow-webinar-form


                            Connect with Chris:


                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            f7807915-c368-43e5-a2cd-0af83e7df0c2Mon, 02 Sep 2024 00:15:00 -040014:06falsebonus                            Communicating With Questions: Jeremy and the Jungle [E006] - Speak Up! Effective CommunicationCommunicating With Questions: Jeremy and the Jungle [E006] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            This episode begins with a simple premise. 

                            Craig recognizes his friend and former co-worker, Jeremy Glassco, as an excellent communicator and a man who asks great questions.

                            Shortly after introducing Jeremy- you’ll see what Craig means!

                            While exploring the topic of conversational questions, Craig invites Jeremy to explain his communication journey - which is a unique one.

                            Jeremy was raised in the jungles of Papua New Guinea.  The son of a missionary family - Jermey, wouldn’t live in the US for more than a few months at a time until he was 17 years old. 

                            This raised an interesting point - Jeremy highlighted a reality that few people experience, but we can all learn from.  The concept of being a ‘third culture’ kid. A third culture kid refers to those who were raised in a culture other than their parents', and also live in a different environment or society in their early upbringing.

                            This conversation tackles everything from why asking questions was tactical for Jeremy, to how he came to join (arguably a 4th culture) the automotive industry.  From there - Craig and Jeremy challenge each other's perspectives on the direction that communication is taking in technology like in apps, software, and of course with AI.

                            While listening, pay close attention to the questions that go back and forth between these two communicators… and enjoy some laughs along the way.


                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro”

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            Contact Information

                            • Email Craig O'Neill: speakup@craigoneill.net

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            This episode begins with a simple premise. 

                            Craig recognizes his friend and former co-worker, Jeremy Glassco, as an excellent communicator and a man who asks great questions.

                            Shortly after introducing Jeremy- you’ll see what Craig means!

                            While exploring the topic of conversational questions, Craig invites Jeremy to explain his communication journey - which is a unique one.

                            Jeremy was raised in the jungles of Papua New Guinea.  The son of a missionary family - Jermey, wouldn’t live in the US for more than a few months at a time until he was 17 years old. 

                            This raised an interesting point - Jeremy highlighted a reality that few people experience, but we can all learn from.  The concept of being a ‘third culture’ kid. A third culture kid refers to those who were raised in a culture other than their parents', and also live in a different environment or society in their early upbringing.

                            This conversation tackles everything from why asking questions was tactical for Jeremy, to how he came to join (arguably a 4th culture) the automotive industry.  From there - Craig and Jeremy challenge each other's perspectives on the direction that communication is taking in technology like in apps, software, and of course with AI.

                            While listening, pay close attention to the questions that go back and forth between these two communicators… and enjoy some laughs along the way.


                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro”

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            Contact Information

                            • Email Craig O'Neill: speakup@craigoneill.net

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            f1b5f2d6-d505-4ec0-8cea-9b09403f0a37Mon, 02 Sep 2024 00:15:00 -040049:48falsebonus                            The Most Overlooked ‘Power’ Tool: Unlocking Your SMS [THA 396]The Most Overlooked 'Power' Tool: Unlocking Your SMS [THA 396]NAPA TRACS Show Notes
                            • Watch Full Video Episode
                            • A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945]: https://remarkableresults.biz/remarkable-results-radio-podcast/e945/
                            • Common Issues with SMS (00:02:05) Widespread issues among shop owners regarding their lack of knowledge about shop management systems.
                            • Understanding Labor Matrix (00:02:30) The importance of understanding and utilizing the labor matrix feature in SMS.
                            • Realization of SMS Capabilities (00:03:17) Ben describes the moment when shop owners realize SMS can influence profitability beyond invoicing.
                            • Owner's Role in Learning SMS (00:05:15) Discussion on the necessity for shop owners to be knowledgeable about their SMS and not delegate responsibility.
                            • Absentee Ownership Challenges (00:06:25) The dangers of absentee ownership in effectively managing shop systems and ensuring accountability.
                            • In-Person Training Benefits (00:11:54) Ben highlights the advantages of in-person training for accommodating different learning styles.
                            • Key Features of NAPA TRACS (00:12:28) Ben discusses top features of NAPA TRACS that excite shop owners, including inventory control and labor matrices.
                            • Inventory Control Insights (00:13:25) Ben emphasizes the significance of proper inventory management in enhancing shop profitability.
                            • Proactive Inventory Management (00:16:02) Discussion on the importance of maintaining appropriate inventory levels based on market demand.
                            • Client Service Rep's Role (00:16:43) Jon discusses the value of having a knowledgeable client service representative to assist with inventory management.
                            • Choosing the Right SMS (00:18:58) Emphasizes the need for local representation in selecting and customizing shop management systems.
                            • Reflecting on 2023 (00:20:05) Encourages shop owners to assess their previous year and consider changes for improvement.
                            • Profitability and Productivity (00:21:12) Explores the relationship between profitability and productivity in shop management systems.
                            • Understanding Pricing and Labor (00:22:06) Discusses the importance of pricing strategies for parts and labor to increase shop profitability.
                            • Utilizing Parts Matrix (00:23:30) Introduction of parts matrix profiles to simplify pricing.
                            • Reporting and Accountability (00:25:01) Highlights the importance of reporting tools for tracking productivity and sales performance.
                            • Dashboards for Quick Insights (00:26:45) Describes the use of dashboards to visualize performance metrics and accountability.
                            • The Role of a Profit Coach (00:27:57) Stresses the necessity of having a profit coach for business accountability and growth.
                            • Templates for SMS (00:29:09) Discussion on the availability of templates for parts and labor to aid new users.
                            • User Control Over Features (00:30:57) Explains user flexibility in activating or deactivating features in the shop management system.
                            • Human Element in Pricing (00:32:02) Discusses balancing scientific pricing with human judgment in service pricing.
                            • Recommended Services (00:32:59) Focuses on effectively communicating recommended services to customers.
                            • Maintenance Awareness (00:35:41) Encourages understanding the necessity of regular maintenance for vehicle reliability and safety.
                            • Embracing SMS Tools (00:36:33) Concludes with the importance of actively using shop management systems for business success.
                            • The Importance of User Feedback (00:36:53) Discussion on how passionate users have guided the development of the application.
                            • Maximizing System Utilization (00:37:27) Encouragement for shop owners to explore and fully utilize their shop management systems.
                            • Commitment to Training (00:37:53) Emphasis on knowing the SMS for effective shop management.
                            • Acknowledgment of Sponsorship (00:38:18) Thanks to NAPA TRACS for sponsoring the podcast at an upcoming training event in North Carolina. ASTA EXPO: https://astaexpo.com/aste-classes/

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                                         NAPA TRACS Show Notes
                            • Watch Full Video Episode
                            • A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945]: https://remarkableresults.biz/remarkable-results-radio-podcast/e945/
                            • Common Issues with SMS (00:02:05) Widespread issues among shop owners regarding their lack of knowledge about shop management systems.
                            • Understanding Labor Matrix (00:02:30) The importance of understanding and utilizing the labor matrix feature in SMS.
                            • Realization of SMS Capabilities (00:03:17) Ben describes the moment when shop owners realize SMS can influence profitability beyond invoicing.
                            • Owner's Role in Learning SMS (00:05:15) Discussion on the necessity for shop owners to be knowledgeable about their SMS and not delegate responsibility.
                            • Absentee Ownership Challenges (00:06:25) The dangers of absentee ownership in effectively managing shop systems and ensuring accountability.
                            • In-Person Training Benefits (00:11:54) Ben highlights the advantages of in-person training for accommodating different learning styles.
                            • Key Features of NAPA TRACS (00:12:28) Ben discusses top features of NAPA TRACS that excite shop owners, including inventory control and labor matrices.
                            • Inventory Control Insights (00:13:25) Ben emphasizes the significance of proper inventory management in enhancing shop profitability.
                            • Proactive Inventory Management (00:16:02) Discussion on the importance of maintaining appropriate inventory levels based on market demand.
                            • Client Service Rep's Role (00:16:43) Jon discusses the value of having a knowledgeable client service representative to assist with inventory management.
                            • Choosing the Right SMS (00:18:58) Emphasizes the need for local representation in selecting and customizing shop management systems.
                            • Reflecting on 2023 (00:20:05) Encourages shop owners to assess their previous year and consider changes for improvement.
                            • Profitability and Productivity (00:21:12) Explores the relationship between profitability and productivity in shop management systems.
                            • Understanding Pricing and Labor (00:22:06) Discusses the importance of pricing strategies for parts and labor to increase shop profitability.
                            • Utilizing Parts Matrix (00:23:30) Introduction of parts matrix profiles to simplify pricing.
                            • Reporting and Accountability (00:25:01) Highlights the importance of reporting tools for tracking productivity and sales performance.
                            • Dashboards for Quick Insights (00:26:45) Describes the use of dashboards to visualize performance metrics and accountability.
                            • The Role of a Profit Coach (00:27:57) Stresses the necessity of having a profit coach for business accountability and growth.
                            • Templates for SMS (00:29:09) Discussion on the availability of templates for parts and labor to aid new users.
                            • User Control Over Features (00:30:57) Explains user flexibility in activating or deactivating features in the shop management system.
                            • Human Element in Pricing (00:32:02) Discusses balancing scientific pricing with human judgment in service pricing.
                            • Recommended Services (00:32:59) Focuses on effectively communicating recommended services to customers.
                            • Maintenance Awareness (00:35:41) Encourages understanding the necessity of regular maintenance for vehicle reliability and safety.
                            • Embracing SMS Tools (00:36:33) Concludes with the importance of actively using shop management systems for business success.
                            • The Importance of User Feedback (00:36:53) Discussion on how passionate users have guided the development of the application.
                            • Maximizing System Utilization (00:37:27) Encouragement for shop owners to explore and fully utilize their shop management systems.
                            • Commitment to Training (00:37:53) Emphasis on knowing the SMS for effective shop management.
                            • Acknowledgment of Sponsorship (00:38:18) Thanks to NAPA TRACS for sponsoring the podcast at an upcoming training event in North Carolina. ASTA EXPO: https://astaexpo.com/aste-classes/

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>540f659d-669d-4670-9d58-57bcd0dad5f8Fri, 30 Aug 2024 14:15:00 -040038:53falsefull396396                            Essential Skill Trades Revolution: Beyond the Degree [RR 985]Essential Skill Trades Revolution: Beyond the Degree [RR 985]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network "I Went to Yale Law School and Trade School Because American Prosperity Depends on Both Lawyers and Tradespeople." Darnell Epps Darnell Epps, a Yale Law School graduate and CEO of Thurgood Industries, and Andy Bizub, owner of Midwest Performance Cars, discuss the importance of skilled trades and the need to promote alternative career paths. Darnell shares his inspiring journey from a challenging upbringing to success, emphasizing the value of vocational schools and education. Andy highlights the urgent demand for skilled workers in the automotive industry. Together, they advocate for greater collaboration between industry, education, and families to bridge the skills gap and create fulfilling career opportunities. Darnell Epps, CEO, Thurgood Industries Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Darnell's Law School Experience (00:02:31) Darnell shares his memorable graduation moment at Yale Law School with his children present.
                            • Darnell's Background in Brooklyn (00:03:20) He discusses growing up and overcoming challenges through education.
                            • Connecting Darnell's Story to Skilled Trades (00:04:32) Carm highlights the relevance of Darnell's experiences to the skilled trades industry.
                            • Darnell's Journey to Lincoln Tech (00:04:53) Darnell explains his decision to attend Lincoln Tech while working on legal issues in low-income neighborhoods.
                            • Skills Gap in the Workforce (00:06:39) Darnell discusses the desperate need for skilled workers in various industries he encountered.
                            • Darnell's Training at Lincoln Tech (00:07:45) He details his enrollment in a machining program and his experience at the Kentucky Advanced Manufacturing Institute.
                            • Tapping into Hidden Talent (00:09:20) Darnell emphasizes the importance of connecting skilled trades with underutilized talent in communities.
                            • Need for Skilled Workers in Automotive (00:10:27) Andy highlights the projected demand for automotive technicians over the next decade.
                            • Parallels in Darnell and Andy's Stories (00:11:36) Andy shares similarities in their backgrounds and the importance of skilled trades for future generations.
                            • Importance of Alternative Education Pathways (00:12:48) Both speakers stress the need for diverse career paths beyond traditional education.
                            • Engaging Parents in Career Decisions (00:13:21) Darnell advocates for involving parents in discussions about alternative career options for their children.
                            • Celebrating Skilled Trades (00:14:57) Darnell expresses his desire to raise awareness about the craftsmanship and opportunities in skilled trades.
                            • Changing Perceptions of Education (00:15:39) Darnell challenges the notion that success is only achievable through traditional college pathways.
                            • Personal Educational Experiences (00:20:08) Andy shares his own college dropout story and how he found his passion in the trading business.
                            • Job Security in Legal vs. Technical Fields (00:20:36) Andy highlights the job security differences between legal professions and technical trades amid automation.
                            • The Evolution of Skilled Trades (00:21:18) Discussion on the changing perception of blue-collar jobs and the need for skilled workers.
                            • Automation and Job Security (00:21:40) Exploration of how automation is transforming factory jobs, enhancing the need for skilled labor.
                            • AI and Productivity in Repair Shops (00:23:34) The potential of AI to improve technician productivity and efficiency in automotive repair.
                            • Goals of Thurgood Industries (00:26:27) Darnell shares his vision for connecting employers with hidden talent pools in underserved communities.
                            • Building a Community for Skilled Workers (00:29:04) Discussion on creating a platform to celebrate skilled workers and improve public perception.
                            • Introducing the Thurgood App (00:32:35) Overview of the app designed for skills assessments and community engagement among skilled workers.
                            • Darnell's Legal Aspirations (00:35:28) Darnell discusses his plans for the bar exam and pro bono legal work in the future.
                            • Advocating for Skilled Trades (00:39:23) The need for industry leaders to engage with educators and promote the importance of skilled trades.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network "I Went to Yale Law School and Trade School Because American Prosperity Depends on Both Lawyers and Tradespeople." Darnell Epps Darnell Epps, a Yale Law School graduate and CEO of Thurgood Industries, and Andy Bizub, owner of Midwest Performance Cars, discuss the importance of skilled trades and the need to promote alternative career paths. Darnell shares his inspiring journey from a challenging upbringing to success, emphasizing the value of vocational schools and education. Andy highlights the urgent demand for skilled workers in the automotive industry. Together, they advocate for greater collaboration between industry, education, and families to bridge the skills gap and create fulfilling career opportunities. Darnell Epps, CEO, Thurgood Industries Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Darnell's Law School Experience (00:02:31) Darnell shares his memorable graduation moment at Yale Law School with his children present.
                            • Darnell's Background in Brooklyn (00:03:20) He discusses growing up and overcoming challenges through education.
                            • Connecting Darnell's Story to Skilled Trades (00:04:32) Carm highlights the relevance of Darnell's experiences to the skilled trades industry.
                            • Darnell's Journey to Lincoln Tech (00:04:53) Darnell explains his decision to attend Lincoln Tech while working on legal issues in low-income neighborhoods.
                            • Skills Gap in the Workforce (00:06:39) Darnell discusses the desperate need for skilled workers in various industries he encountered.
                            • Darnell's Training at Lincoln Tech (00:07:45) He details his enrollment in a machining program and his experience at the Kentucky Advanced Manufacturing Institute.
                            • Tapping into Hidden Talent (00:09:20) Darnell emphasizes the importance of connecting skilled trades with underutilized talent in communities.
                            • Need for Skilled Workers in Automotive (00:10:27) Andy highlights the projected demand for automotive technicians over the next decade.
                            • Parallels in Darnell and Andy's Stories (00:11:36) Andy shares similarities in their backgrounds and the importance of skilled trades for future generations.
                            • Importance of Alternative Education Pathways (00:12:48) Both speakers stress the need for diverse career paths beyond traditional education.
                            • Engaging Parents in Career Decisions (00:13:21) Darnell advocates for involving parents in discussions about alternative career options for their children.
                            • Celebrating Skilled Trades (00:14:57) Darnell expresses his desire to raise awareness about the craftsmanship and opportunities in skilled trades.
                            • Changing Perceptions of Education (00:15:39) Darnell challenges the notion that success is only achievable through traditional college pathways.
                            • Personal Educational Experiences (00:20:08) Andy shares his own college dropout story and how he found his passion in the trading business.
                            • Job Security in Legal vs. Technical Fields (00:20:36) Andy highlights the job security differences between legal professions and technical trades amid automation.
                            • The Evolution of Skilled Trades (00:21:18) Discussion on the changing perception of blue-collar jobs and the need for skilled workers.
                            • Automation and Job Security (00:21:40) Exploration of how automation is transforming factory jobs, enhancing the need for skilled labor.
                            • AI and Productivity in Repair Shops (00:23:34) The potential of AI to improve technician productivity and efficiency in automotive repair.
                            • Goals of Thurgood Industries (00:26:27) Darnell shares his vision for connecting employers with hidden talent pools in underserved communities.
                            • Building a Community for Skilled Workers (00:29:04) Discussion on creating a platform to celebrate skilled workers and improve public perception.
                            • Introducing the Thurgood App (00:32:35) Overview of the app designed for skills assessments and community engagement among skilled workers.
                            • Darnell's Legal Aspirations (00:35:28) Darnell discusses his plans for the bar exam and pro bono legal work in the future.
                            • Advocating for Skilled Trades (00:39:23) The need for industry leaders to engage with educators and promote the importance of skilled trades.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            ac997a54-9f73-4955-9ce7-63c9b2bc32a5Fri, 30 Aug 2024 00:15:00 -040041:00falsefull985985                            2024 Benchmark Report Part 1: Biggest Changes, Key KPI's and Trends [E133] - Business By The Numbers2024 Benchmark Report Part 1: Biggest Changes, Key KPI's and Trends [E133] - Business By The NumbersIn this episode of "Business by the Numbers," Hunt Demarest, CPA, kicks off a three-part series breaking down the 2024 Automotive Industry benchmark report for auto repair shops across the country. This report gives a clear look at how shops are performing financially and operationally, helping owners see where they stand.

                            Key Points:

                            • Benchmark Report Basics: The episode starts by explaining a detailed report that covers sales, profits, and key metrics for different types of auto repair shops, including Euro and diesel shops in various regions.

                            • Sales and Tech Performance: The report shows average monthly sales per technician, highlighting how important it is to make sure your techs are productive and hitting industry standards.

                            • Profit Margins: Hunt dives into the differences in profit margins on labor and parts, showing how different types of shops (like general repair versus high-end) stack up in terms of profitability.

                            • Rising Costs: There’s a discussion on how rising costs, especially in labor and rent, are squeezing profits, and why keeping costs in check is crucial to staying in the black.

                            • Industry Trends: The episode also covers big industry trends, like the need to offer solid employee benefits to attract good workers, and the different ways shops are paying their staff.

                            • DOWNLOAD THE REPORT HERE: https://paarmelis.com/wp-content/uploads/2024/08/2024-PMA-Benchmark-Report.pdf

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            In this episode of "Business by the Numbers," Hunt Demarest, CPA, kicks off a three-part series breaking down the 2024 Automotive Industry benchmark report for auto repair shops across the country. This report gives a clear look at how shops are performing financially and operationally, helping owners see where they stand.

                            Key Points:

                            • Benchmark Report Basics: The episode starts by explaining a detailed report that covers sales, profits, and key metrics for different types of auto repair shops, including Euro and diesel shops in various regions.

                            • Sales and Tech Performance: The report shows average monthly sales per technician, highlighting how important it is to make sure your techs are productive and hitting industry standards.

                            • Profit Margins: Hunt dives into the differences in profit margins on labor and parts, showing how different types of shops (like general repair versus high-end) stack up in terms of profitability.

                            • Rising Costs: There’s a discussion on how rising costs, especially in labor and rent, are squeezing profits, and why keeping costs in check is crucial to staying in the black.

                            • Industry Trends: The episode also covers big industry trends, like the need to offer solid employee benefits to attract good workers, and the different ways shops are paying their staff.

                            • DOWNLOAD THE REPORT HERE: https://paarmelis.com/wp-content/uploads/2024/08/2024-PMA-Benchmark-Report.pdf

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            ]]>                            b677d173-5e5f-48ca-a6c2-11e5e6b2647cThu, 29 Aug 2024 00:15:00 -040032:07falsebonus                            Mailbag: Should I Put In A Two Weeks Notice? [E149] - Automotive Field TheoryMailbag: Should I Put In A Two Weeks Notice? [E149] - Automotive Field TheoryMatt Fanslow explores the contentious topic of whether employees should give a two weeks notice when leaving a job. He challenges the power dynamics and expectations between employees and employers, questioning the fairness of this common practice. Matt highlights the lack of reciprocity from employers regarding severance packages and the potential negative impact on future job references if notice isn't given.

                            Show Notes

                            • The Two Weeks Notice Question (00:01:10)
                            • Power Dynamics in Employment (00:02:16)
                            • Expectations of Notice (00:03:38)
                            • Severance Packages Discussion (00:04:50)
                            • The Balance of Notice and Severance (00:06:01)
                            • Consequences of Leaving Without Notice (00:07:15)
                            • The Hypocrisy of Notice Expectations (00:08:21)
                            • Severance Considerations (00:15:00)
                            • The complexities of human behavior in the workplace (00:18:29).
                            • Discussing severance and vacation time (00:21:01)

                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Matt Fanslow explores the contentious topic of whether employees should give a two weeks notice when leaving a job. He challenges the power dynamics and expectations between employees and employers, questioning the fairness of this common practice. Matt highlights the lack of reciprocity from employers regarding severance packages and the potential negative impact on future job references if notice isn't given.

                            Show Notes

                            • The Two Weeks Notice Question (00:01:10)
                            • Power Dynamics in Employment (00:02:16)
                            • Expectations of Notice (00:03:38)
                            • Severance Packages Discussion (00:04:50)
                            • The Balance of Notice and Severance (00:06:01)
                            • Consequences of Leaving Without Notice (00:07:15)
                            • The Hypocrisy of Notice Expectations (00:08:21)
                            • Severance Considerations (00:15:00)
                            • The complexities of human behavior in the workplace (00:18:29).
                            • Discussing severance and vacation time (00:21:01)

                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            c87968c8-1ae2-44f7-9252-4f45c2612beeWed, 28 Aug 2024 00:15:00 -040022:54falsebonus                            Manage Your Stress & Drive Success with Jeff Salzenstein [E115] - The Auto Repair Marketing PodcastManage Your Stress & Drive Success with Jeff Salzenstein [E115] - The Auto Repair Marketing PodcastWhen running your auto repair shop, burnout, stress, and exhaustion can feel like constant companions. How do you reignite your passion and find balance amidst the daily challenges?

                            In this episode of the Auto Repair Marketing Podcast, Kim Walker hosts a solo cast with guest Jeff Salzenstein, a former professional tennis player turned coach and speaker. 

                            Jeff shares his transformative journey from the tennis courts to becoming a coach focused on holistic well-being. He offers invaluable insights on overcoming adversity, redefining success, and managing burnout and stress through practical techniques like heart-focused breathing and tapping. 

                            Jeff’s emphasis on resilience, mindset, and the interconnectedness of mind, body, and soul will inspire and equip you with tools to enhance your personal and professional well-being.

                            Tune in for an episode packed with actionable strategies to help you thrive in both your business and personal life. Don’t miss it!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            How To Get In Touch With The Guest

                            https://www.jeffsalzenstein.com/ 

                            https://www.instagram.com/jeffsalzenstein/ 

                            https://www.facebook.com/jeffsalzensteinspeaker 

                            Show Notes with Timestamps

                            • Introduction and Sponsorship (00:00:01) The podcast host introduces the episode and thanks RepairPal for sponsoring the show.
                            • Meeting Jeff (00:00:10) Kim Walker discusses her excitement about having Jeff as a guest, highlighting their recent connection.
                            • Unleashing the Champion Within (00:01:19) Jeff shares insights on his coaching philosophy, focusing on mental health and overcoming limiting beliefs.
                            • Jeff's Professional Tennis Background (00:02:54) Jeff recounts his experiences as a professional tennis player and the challenges he faced.
                            • The Pressure of Performance (00:03:25) He describes the anxiety before a significant match and the importance of mental focus.
                            • Tapping into the Zone of Excellence (00:04:26) Jeff explains the concept of finding a "zone" during competition, leading to peak performance.
                            • Limiting Beliefs and Success (00:07:04) The conversation shifts to how limiting beliefs can hinder personal and professional success.
                            • Redefining Success (00:08:45) Jeff reflects on how his definition of success evolved over time, influenced by personal experiences.
                            • Pivotal Moments in Life (00:09:51) He shares defining moments that shaped his journey, including injuries and personal challenges.
                            • Transition to Coaching (00:12:31) Jeff discusses the moment he decided to become a coach, driven by a desire to help others.
                            • Helping Burnt-Out Shop Owners (00:14:56) The conversation addresses strategies to support shop owners feeling exhausted and overwhelmed.
                            • Creating Your Reality (00:15:32) Discussion on how personal responsibility shapes one's reality and the importance of mindset.
                            • Taking Responsibility (00:16:31) Emphasizing the freedom that comes from acknowledging personal responsibility in one's circumstances.
                            • The Power of Words (00:17:33) The impact of language on reality and the importance of speaking positively about one's situation.
                            • Finding Efficiency (00:19:17) Exploring options when unhappy in a career, including improving efficiency or re-evaluating one's path.
                            • Listening to Your Heart (00:20:35) The importance of aligning head and heart in pursuing personal fulfillment and career satisfaction.
                            • Focusing on Creation (00:20:51) Encouraging a shift from negative focus to creating what one truly desires in life.
                            • Defying Age Expectations (00:22:02) Discussing persistence in achieving success later in life, using tennis as an example.
                            • Embracing Suffering (00:24:02) Understanding the role of failure and suffering in personal growth and resilience.
                            • The Zen of Discomfort (00:26:41) The paradox of embracing discomfort to facilitate growth and change in life.
                            • Practical Breathing Techniques (00:28:34) Introducing heart-focused breathing as a method to manage stress and improve emotional regulation.
                            • Breathwork and Its Benefits (00:29:54) Discusses the importance of breathwork for mental and emotional health, highlighting techniques like box breathing.
                            • Tapping Technique for Stress Relief (00:31:52) Explains how tapping acupressure points can significantly reduce anxiety and stress levels.
                            • Nature Walks to Combat Anxiety (00:33:13) Emphasizes the benefits of walking outside for mental health, particularly for shop owners.
                            • Creating a Positive Work Culture (00:34:16) Describes how to instill micro habits in organizations to promote gratitude and well-being.
                            • Managing Emotions Effectively (00:35:55) Discusses the importance of expressing emotions and regulating them through breath and physical activity.
                            • Curiosity About Personal Habits (00:38:47) Encourages listeners to investigate their habits for better mental and physical health.
                            • Personal Story of Resilience (00:40:34) Shares a personal story about overcoming struggles and the impact of family on personal growth.
                            • Offering Support to Those in Need (00:42:19) Highlights the importance of reaching out and offering help to those struggling with mental health issues.
                            • Contact Information for Support (00:43:45) Provides Jeff's contact details for listeners seeking guidance or support in their personal journeys.
                            • Invitation to Speak (00:45:00) Jeff expresses his willingness to speak at events and share his experiences.
                            • Industry Connections (00:45:42) Kim plans to connect Jeff with industry professionals for speaking opportunities.
                            • Future Conversations (00:45:49) They discuss the potential for future episodes and deeper conversations.
                            • Podcast Closing (00:46:01) Kim thanks the audience and encourages them to tune in next week.
                            • Listening Options (00:46:03) Information about where to find the podcast on various platforms is shared.
                            • Final Remarks (00:46:33) The episode concludes with a reminder to engage with the podcast and its hosts.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            When running your auto repair shop, burnout, stress, and exhaustion can feel like constant companions. How do you reignite your passion and find balance amidst the daily challenges?

                            In this episode of the Auto Repair Marketing Podcast, Kim Walker hosts a solo cast with guest Jeff Salzenstein, a former professional tennis player turned coach and speaker. 

                            Jeff shares his transformative journey from the tennis courts to becoming a coach focused on holistic well-being. He offers invaluable insights on overcoming adversity, redefining success, and managing burnout and stress through practical techniques like heart-focused breathing and tapping. 

                            Jeff’s emphasis on resilience, mindset, and the interconnectedness of mind, body, and soul will inspire and equip you with tools to enhance your personal and professional well-being.

                            Tune in for an episode packed with actionable strategies to help you thrive in both your business and personal life. Don’t miss it!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            How To Get In Touch With The Guest

                            https://www.jeffsalzenstein.com/ 

                            https://www.instagram.com/jeffsalzenstein/ 

                            https://www.facebook.com/jeffsalzensteinspeaker 

                            Show Notes with Timestamps

                            • Introduction and Sponsorship (00:00:01) The podcast host introduces the episode and thanks RepairPal for sponsoring the show.
                            • Meeting Jeff (00:00:10) Kim Walker discusses her excitement about having Jeff as a guest, highlighting their recent connection.
                            • Unleashing the Champion Within (00:01:19) Jeff shares insights on his coaching philosophy, focusing on mental health and overcoming limiting beliefs.
                            • Jeff's Professional Tennis Background (00:02:54) Jeff recounts his experiences as a professional tennis player and the challenges he faced.
                            • The Pressure of Performance (00:03:25) He describes the anxiety before a significant match and the importance of mental focus.
                            • Tapping into the Zone of Excellence (00:04:26) Jeff explains the concept of finding a "zone" during competition, leading to peak performance.
                            • Limiting Beliefs and Success (00:07:04) The conversation shifts to how limiting beliefs can hinder personal and professional success.
                            • Redefining Success (00:08:45) Jeff reflects on how his definition of success evolved over time, influenced by personal experiences.
                            • Pivotal Moments in Life (00:09:51) He shares defining moments that shaped his journey, including injuries and personal challenges.
                            • Transition to Coaching (00:12:31) Jeff discusses the moment he decided to become a coach, driven by a desire to help others.
                            • Helping Burnt-Out Shop Owners (00:14:56) The conversation addresses strategies to support shop owners feeling exhausted and overwhelmed.
                            • Creating Your Reality (00:15:32) Discussion on how personal responsibility shapes one's reality and the importance of mindset.
                            • Taking Responsibility (00:16:31) Emphasizing the freedom that comes from acknowledging personal responsibility in one's circumstances.
                            • The Power of Words (00:17:33) The impact of language on reality and the importance of speaking positively about one's situation.
                            • Finding Efficiency (00:19:17) Exploring options when unhappy in a career, including improving efficiency or re-evaluating one's path.
                            • Listening to Your Heart (00:20:35) The importance of aligning head and heart in pursuing personal fulfillment and career satisfaction.
                            • Focusing on Creation (00:20:51) Encouraging a shift from negative focus to creating what one truly desires in life.
                            • Defying Age Expectations (00:22:02) Discussing persistence in achieving success later in life, using tennis as an example.
                            • Embracing Suffering (00:24:02) Understanding the role of failure and suffering in personal growth and resilience.
                            • The Zen of Discomfort (00:26:41) The paradox of embracing discomfort to facilitate growth and change in life.
                            • Practical Breathing Techniques (00:28:34) Introducing heart-focused breathing as a method to manage stress and improve emotional regulation.
                            • Breathwork and Its Benefits (00:29:54) Discusses the importance of breathwork for mental and emotional health, highlighting techniques like box breathing.
                            • Tapping Technique for Stress Relief (00:31:52) Explains how tapping acupressure points can significantly reduce anxiety and stress levels.
                            • Nature Walks to Combat Anxiety (00:33:13) Emphasizes the benefits of walking outside for mental health, particularly for shop owners.
                            • Creating a Positive Work Culture (00:34:16) Describes how to instill micro habits in organizations to promote gratitude and well-being.
                            • Managing Emotions Effectively (00:35:55) Discusses the importance of expressing emotions and regulating them through breath and physical activity.
                            • Curiosity About Personal Habits (00:38:47) Encourages listeners to investigate their habits for better mental and physical health.
                            • Personal Story of Resilience (00:40:34) Shares a personal story about overcoming struggles and the impact of family on personal growth.
                            • Offering Support to Those in Need (00:42:19) Highlights the importance of reaching out and offering help to those struggling with mental health issues.
                            • Contact Information for Support (00:43:45) Provides Jeff's contact details for listeners seeking guidance or support in their personal journeys.
                            • Invitation to Speak (00:45:00) Jeff expresses his willingness to speak at events and share his experiences.
                            • Industry Connections (00:45:42) Kim plans to connect Jeff with industry professionals for speaking opportunities.
                            • Future Conversations (00:45:49) They discuss the potential for future episodes and deeper conversations.
                            • Podcast Closing (00:46:01) Kim thanks the audience and encourages them to tune in next week.
                            • Listening Options (00:46:03) Information about where to find the podcast on various platforms is shared.
                            • Final Remarks (00:46:33) The episode concludes with a reminder to engage with the podcast and its hosts.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            f47fddff-565f-4062-a2da-11d192472fd0Wed, 28 Aug 2024 00:15:00 -040046:53falsebonus                            Making Safety A Priority: Safety Inspection Walkthrough [RR 984]Making Safety A Priority: Safety Inspection Walkthrough [RR 984]Thanks to our Partner, NAPA Auto Care Join Tracy Capriotto and Tom Herrmann as they conduct a comprehensive safety inspection at a local shop in Buffalo, NY. Tom demonstrates the importance of regular safety checks, covering fire extinguishers, eyewash stations, electrical panels, and more. He emphasizes the need for compliance with OSHA standards and the collaborative nature of workplace safety. Tracy and Tom discuss the significance of safety education for both employers and employees, highlighting practical tips for maintaining a safe work environment. Tom Herrmann, Small Business Safety & Compliance Company, LLC. tom@sbsafety.com. Tom's previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Safety Inspection Demonstration (00:00:06) Tracy introduces Tom and the purpose of the safety inspection demonstration.
                            • Mock OSHA Inspection Overview (00:00:28) Tom explains the checklist and key safety items to inspect during the demonstration.
                            • Checklist and OSHA Standards (00:01:37) Tom describes the importance of OSHA standards in the inspection process.
                            • Fire Extinguisher Inspection (00:02:31) Tom walks through checking fire extinguishers for compliance and accessibility.
                            • Eyewash Station Compliance (00:04:39) Inspection of the eyewash station and identification of non-compliance issues.
                            • Personal Protective Equipment (00:06:16) Discussion on the necessity of safety glasses and PPE evaluations.
                            • Electrical Panel Safety (00:06:41) Importance of keeping electrical panel boxes clear and properly marked.
                            • Safety Signage Importance (00:08:10) The value of safety signage in maintaining a safe work environment.
                            • Bench Grinder Safety Standards (00:09:41) Tom explains the safety standards for bench grinders and necessary adjustments.
                            • Electrical Cord Inspection (00:11:44) Tom highlights the importance of checking electrical cords for safety.
                            • Employee Responsibility in Safety (00:12:35) Tracy highlights the need for both employees and owners to be educated on safety protocols.
                            • Inspection of Floor Jacks (00:13:47) Tom inspects floor jacks, noting the importance of visible weight capacity markings for safety.
                            • Ground Fault Circuit Interrupters (00:15:00) Tom explains testing ground fault circuit interrupters to ensure safety around water sources.
                            • Keeping Fire Extinguishers Accessible (00:16:38) Tom stresses the importance of maintaining clear access to fire extinguishers for emergency situations.
                            • Annual Lift Inspections (00:19:21) Tom discusses the necessity of annual inspections for mobile lifts by qualified technicians.
                            • Mobile Ladder Safety (00:23:25) Tom highlights the importance of rubber feet on mobile ladders for stability and safety.
                            • Safety Glasses Standards (00:25:45) Explanation of the importance of safety glasses meeting the Z87 standard for employee protection.
                            • Emergency Lighting Functionality (00:27:33) Importance of emergency lighting and its inspection every 30 days to ensure proper function.
                            • Voltage Detector Usage (00:28:54) Demonstration of a voltage detector for checking electrical outlets and ensuring safety.
                            • Parts Washer Safety (00:30:20) Discussion on maintaining parts washers and the importance of safety mechanisms.
                            • Oxygen Acetylene Tank Safety (00:31:40) Safety measures for storing oxygen and acetylene tanks to prevent accidents.
                            • Emergency Lighting Testing (00:32:02) Procedure for testing emergency lighting functionality and ensuring it meets safety standards.
                            • Evacuation Plans Importance (00:33:54) Emphasis on having a family evacuation plan and ensuring everyone knows their roles.
                            • Carbon Monoxide Detector Awareness (00:34:38) Importance of having carbon monoxide detectors in homes with fossil fuel-burning devices.
                            • Clear Access for Exits (00:34:58) Ensuring that exit doors are unobstructed for safe evacuation during emergencies.
                            • Conclusion of Safety Inspection (00:35:17) Wrap-up of the safety inspection demonstration and its importance for workplace safety.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            Thanks to our Partner, NAPA Auto Care Join Tracy Capriotto and Tom Herrmann as they conduct a comprehensive safety inspection at a local shop in Buffalo, NY. Tom demonstrates the importance of regular safety checks, covering fire extinguishers, eyewash stations, electrical panels, and more. He emphasizes the need for compliance with OSHA standards and the collaborative nature of workplace safety. Tracy and Tom discuss the significance of safety education for both employers and employees, highlighting practical tips for maintaining a safe work environment. Tom Herrmann, Small Business Safety & Compliance Company, LLC. tom@sbsafety.com. Tom's previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Safety Inspection Demonstration (00:00:06) Tracy introduces Tom and the purpose of the safety inspection demonstration.
                            • Mock OSHA Inspection Overview (00:00:28) Tom explains the checklist and key safety items to inspect during the demonstration.
                            • Checklist and OSHA Standards (00:01:37) Tom describes the importance of OSHA standards in the inspection process.
                            • Fire Extinguisher Inspection (00:02:31) Tom walks through checking fire extinguishers for compliance and accessibility.
                            • Eyewash Station Compliance (00:04:39) Inspection of the eyewash station and identification of non-compliance issues.
                            • Personal Protective Equipment (00:06:16) Discussion on the necessity of safety glasses and PPE evaluations.
                            • Electrical Panel Safety (00:06:41) Importance of keeping electrical panel boxes clear and properly marked.
                            • Safety Signage Importance (00:08:10) The value of safety signage in maintaining a safe work environment.
                            • Bench Grinder Safety Standards (00:09:41) Tom explains the safety standards for bench grinders and necessary adjustments.
                            • Electrical Cord Inspection (00:11:44) Tom highlights the importance of checking electrical cords for safety.
                            • Employee Responsibility in Safety (00:12:35) Tracy highlights the need for both employees and owners to be educated on safety protocols.
                            • Inspection of Floor Jacks (00:13:47) Tom inspects floor jacks, noting the importance of visible weight capacity markings for safety.
                            • Ground Fault Circuit Interrupters (00:15:00) Tom explains testing ground fault circuit interrupters to ensure safety around water sources.
                            • Keeping Fire Extinguishers Accessible (00:16:38) Tom stresses the importance of maintaining clear access to fire extinguishers for emergency situations.
                            • Annual Lift Inspections (00:19:21) Tom discusses the necessity of annual inspections for mobile lifts by qualified technicians.
                            • Mobile Ladder Safety (00:23:25) Tom highlights the importance of rubber feet on mobile ladders for stability and safety.
                            • Safety Glasses Standards (00:25:45) Explanation of the importance of safety glasses meeting the Z87 standard for employee protection.
                            • Emergency Lighting Functionality (00:27:33) Importance of emergency lighting and its inspection every 30 days to ensure proper function.
                            • Voltage Detector Usage (00:28:54) Demonstration of a voltage detector for checking electrical outlets and ensuring safety.
                            • Parts Washer Safety (00:30:20) Discussion on maintaining parts washers and the importance of safety mechanisms.
                            • Oxygen Acetylene Tank Safety (00:31:40) Safety measures for storing oxygen and acetylene tanks to prevent accidents.
                            • Emergency Lighting Testing (00:32:02) Procedure for testing emergency lighting functionality and ensuring it meets safety standards.
                            • Evacuation Plans Importance (00:33:54) Emphasis on having a family evacuation plan and ensuring everyone knows their roles.
                            • Carbon Monoxide Detector Awareness (00:34:38) Importance of having carbon monoxide detectors in homes with fossil fuel-burning devices.
                            • Clear Access for Exits (00:34:58) Ensuring that exit doors are unobstructed for safe evacuation during emergencies.
                            • Conclusion of Safety Inspection (00:35:17) Wrap-up of the safety inspection demonstration and its importance for workplace safety.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            b2fb4ea1-c390-464e-84c4-3727a93b387fTue, 27 Aug 2024 00:15:00 -040036:22falsefull984984                            Changing Pastures: Practical Tips for Auto Repair Pros Seeking Growth and Fulfillment [E179] - Chris Cotton Weekly BlitzChanging Pastures: Practical Tips for Auto Repair Pros Seeking Growth and Fulfillment [E179] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton explores the metaphor of changing pastures to symbolize personal and professional growth. He addresses the common belief that "the grass is always greener on the other side" and emphasizes the importance of recognizing when change is necessary. Chris offers practical tips for self-assessment, investing in personal growth, eliminating negativity, staying committed to goals, and being patient with the process. Aimed at auto repair shop owners and professionals, the episode encourages taking control of one's circumstances for improvement. The episode is sponsored by Shop Marketing Pros.

                            Introduction to the Podcast (00:00:08)

                            • Coach Chris Cotton introduces the episode and its focus on business insights for auto repair professionals.

                            The Grass is Always Greener (00:01:10)

                            • Chris shares a metaphor about changing pastures for personal and professional growth, inspired by a meme.

                            Recognizing the Need for Change (00:02:16)

                            • He discusses the common feeling of envy towards others' situations and the importance of assessing one's own life.

                            Challenges and Perceptions (00:03:18)

                            • Chris reflects on how negativity can distort our view of others' success, leading to feelings of being stuck.

                            When to Change Pastures (00:04:22)

                            • He emphasizes recognizing when it's time to shift environments for better personal and professional growth.

                            Tips for Cultivating Growth (00:05:29)

                            • Chris provides actionable advice on assessing situations, investing in oneself, and making meaningful changes.

                            Conclusion and Encouragement (00:07:35)

                            • He wraps up with a reminder that growth takes time and encourages listeners to embrace necessary changes for fulfillment.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton explores the metaphor of changing pastures to symbolize personal and professional growth. He addresses the common belief that "the grass is always greener on the other side" and emphasizes the importance of recognizing when change is necessary. Chris offers practical tips for self-assessment, investing in personal growth, eliminating negativity, staying committed to goals, and being patient with the process. Aimed at auto repair shop owners and professionals, the episode encourages taking control of one's circumstances for improvement. The episode is sponsored by Shop Marketing Pros.

                            Introduction to the Podcast (00:00:08)

                            • Coach Chris Cotton introduces the episode and its focus on business insights for auto repair professionals.

                            The Grass is Always Greener (00:01:10)

                            • Chris shares a metaphor about changing pastures for personal and professional growth, inspired by a meme.

                            Recognizing the Need for Change (00:02:16)

                            • He discusses the common feeling of envy towards others' situations and the importance of assessing one's own life.

                            Challenges and Perceptions (00:03:18)

                            • Chris reflects on how negativity can distort our view of others' success, leading to feelings of being stuck.

                            When to Change Pastures (00:04:22)

                            • He emphasizes recognizing when it's time to shift environments for better personal and professional growth.

                            Tips for Cultivating Growth (00:05:29)

                            • Chris provides actionable advice on assessing situations, investing in oneself, and making meaningful changes.

                            Conclusion and Encouragement (00:07:35)

                            • He wraps up with a reminder that growth takes time and encourages listeners to embrace necessary changes for fulfillment.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            a2892fa1-4ca1-4259-a2d6-407cfae790b4Mon, 26 Aug 2024 00:15:00 -040007:25falsebonus                            Discussing D-Day + 80 Years [E005] - Speak Up! Effective CommunicationDiscussing D-Day + 80 Years [E005] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            A lifelong student of history - this episode began as a serious topic of interest for Craig - and evolved into multiple conversations with a special guest. 

                            For our listeners, we took our time with this episode and it was reviewed with careful consideration due to the significance of the subject.

                            On June 6, 2024 - many of us in the free world paused to recognize a significant anniversary. The 80th anniversary of D-Day.

                            D-Day, also known as Operation Overlord, was the allied invasion of Normandy to liberate Europe from Nazi tyranny. 

                            There have been other milestone anniversaries of D-Day, but this year came at a very challenging time in the world and hits very differently that previous years for other reasons.

                            The conversation begins around why that is.

                            One term that was raised in one of the many articles written on the topic - was that we are losing our ‘tangible interpreters’ of the event. 

                            The people who were there in 1944, the people that many of us knew or were even raised by, sadly, will not be with us much longer.  The knowledge of these major events now passes to those of us fortunate to know those who lived it and to take care in how we communicate these events to new generations who soon will never have the chance to meet a veteran of WWII.

                            To help with this topic - Craig knew the perfect guest, Evan Wisner.

                            When sharing an anniversary article with Evan, that article highlighted the Army Rangers DDAY operation on Point Du Huc, a conversation followed that we decided to take to the recording studio.

                            Craig came to know Evan and appreciates his unique experiences and expertise as they are both members of Grand Rapids Toastmasters Club#404 - joining the club around the same time in 2019.  This means - Craig gets to hear a lot of great speeches from Evan.  Since Evan is both an EQ expert as well as a veteran of the war on terror who served alongside Army Rangers, you can be certain he brings a unique perspective to this conversation that makes it very much worth listening to.

                            We ask listeners to take into consideration that this was a discussion focused on one major operation of a larger campaign of a greater war, and that all history, especially discussion around war, is limited, and does not tell every story, and often needs context for understanding.

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro”

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            Contact Information

                            • Email Craig O'Neill: speakup@craigoneill.net

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            A lifelong student of history - this episode began as a serious topic of interest for Craig - and evolved into multiple conversations with a special guest. 

                            For our listeners, we took our time with this episode and it was reviewed with careful consideration due to the significance of the subject.

                            On June 6, 2024 - many of us in the free world paused to recognize a significant anniversary. The 80th anniversary of D-Day.

                            D-Day, also known as Operation Overlord, was the allied invasion of Normandy to liberate Europe from Nazi tyranny. 

                            There have been other milestone anniversaries of D-Day, but this year came at a very challenging time in the world and hits very differently that previous years for other reasons.

                            The conversation begins around why that is.

                            One term that was raised in one of the many articles written on the topic - was that we are losing our ‘tangible interpreters’ of the event. 

                            The people who were there in 1944, the people that many of us knew or were even raised by, sadly, will not be with us much longer.  The knowledge of these major events now passes to those of us fortunate to know those who lived it and to take care in how we communicate these events to new generations who soon will never have the chance to meet a veteran of WWII.

                            To help with this topic - Craig knew the perfect guest, Evan Wisner.

                            When sharing an anniversary article with Evan, that article highlighted the Army Rangers DDAY operation on Point Du Huc, a conversation followed that we decided to take to the recording studio.

                            Craig came to know Evan and appreciates his unique experiences and expertise as they are both members of Grand Rapids Toastmasters Club#404 - joining the club around the same time in 2019.  This means - Craig gets to hear a lot of great speeches from Evan.  Since Evan is both an EQ expert as well as a veteran of the war on terror who served alongside Army Rangers, you can be certain he brings a unique perspective to this conversation that makes it very much worth listening to.

                            We ask listeners to take into consideration that this was a discussion focused on one major operation of a larger campaign of a greater war, and that all history, especially discussion around war, is limited, and does not tell every story, and often needs context for understanding.

                            Thank You To Our Partners:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro”

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            Contact Information

                            • Email Craig O'Neill: speakup@craigoneill.net

                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

                            ]]>                            388a178f-da1b-442b-8cb4-482f0ca58102Mon, 26 Aug 2024 00:15:00 -040038:53falsebonus                            Creating a Culture of Accountability for Internal Succession [RR 983]Creating a Culture of Accountability for Internal Succession [RR 983]Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network This episode centers on John Gustafson's journey managing his automotive repair business, focusing on internal succession planning and implementing the Entrepreneurial Operating System (EOS). John shares his experience developing an internal succession plan, emphasizing the importance of nurturing leadership within his team. He explains how EOS has enhanced meeting structures, accountability, and strategic vision, fostering a motivated workforce. John Gustafson, Gustafson Brothers, Huntington Beach, CA. John’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Succession Planning Discussion (00:02:30) John shares his challenges with succession planning, emphasizing internal leadership development.
                            • Implementing EOS (00:03:20) John discusses how he started implementing the Entrepreneurial Operating System (EOS) in his business.
                            • Team Involvement in EOS (00:04:20) John explains how he engaged his team in the EOS process and its benefits.
                            • Vision and Leadership Transition (00:05:15) John outlines the importance of leadership transition in their three and ten-year plans.
                            • Weekly Meetings and Accountability (00:06:47) Discussion on the structure of weekly meetings and the accountability fostered through EOS.
                            • Shop Scale and Success (00:08:04) John shares his shop's sales goals and emphasizes that size doesn't determine success.
                            • EOS and Business Discipline (00:08:57) John highlights how EOS has helped instill discipline in their operations.
                            • Opportunities in Issues (00:11:13) John elaborates on how issues are viewed as opportunities for improvement in their meetings.
                            • Engaging Team Ideas (00:12:21) Carm and John discuss the importance of team input in generating new ideas.
                            • Profitability vs. Sales Goals (00:12:47) John emphasizes the significance of profitability over merely hitting sales targets.
                            • Structured Meeting Agendas (00:13:12) John describes the tight agenda structure for their meetings to ensure efficiency.
                            • Remote Meeting Dynamics (00:14:44) Discussion on how John conducts meetings remotely while managing from different locations.
                            • Starting EOS Implementation (00:14:57) John advises listeners on how to begin implementing EOS in their businesses.
                            • Leadership Recognition and Ownership (00:15:11) John shares examples of leaders stepping up to embrace ownership opportunities.
                            • Bonus Structure Discussion (00:16:01) John explains the current bonus structure and its relation to future ownership.
                            • Future Ownership Plans (00:17:12) John discusses potential plans for selling the company to the next generation.
                            • Profit Distribution Strategy (00:18:29) John outlines how profits are reinvested into employees rather than external spending.
                            • Selling the Company on Credit (00:21:55) John discusses his plan to sell the company to his team on credit.
                            • Team Accountability and Profitability (00:22:12) The importance of team accountability for ongoing profitability is highlighted.
                            • Difficult Decisions in Structuring (00:22:31) John reflects on the challenges of formulating his business structure over the years.
                            • Undercover Boss Experience (00:22:49) John shares his experiences driving the courtesy shuttle and engaging with customers.
                            • Customer Feedback and Interaction (00:23:35) John explains how he interacts with customers to gather feedback on their experience.
                            • Intro to Auto Boot Camp (00:24:25) The summer program for young people to learn automotive skills is introduced.
                            • Engaging Young People in Auto Training (00:26:11) Details about the boot camp's curriculum and hands-on learning experiences are shared.
                            • Importance of Skilled Trades (00:26:57) Discussion on the need to expose young people to skilled trades and automotive careers.
                            • Social Media for Recruitment (00:29:02) John explains how social media helps attract young participants to the boot camp.
                            • High School Shop Collaboration (00:30:12) The partnership with local high schools for automotive training is discussed.
                            • Future Industrial Arts Complex (00:31:09) Plans for a new facility to expand training opportunities for various trades are shared.
                            • Entrepreneurial Mindset (00:33:22) John reflects on the entrepreneurial mindset and the drive for continuous improvement.
                            • Coaching and Business Growth (00:34:21) The role of coaching in expanding business potential and overcoming limitations is emphasized.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                                                     Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network This episode centers on John Gustafson's journey managing his automotive repair business, focusing on internal succession planning and implementing the Entrepreneurial Operating System (EOS). John shares his experience developing an internal succession plan, emphasizing the importance of nurturing leadership within his team. He explains how EOS has enhanced meeting structures, accountability, and strategic vision, fostering a motivated workforce. John Gustafson, Gustafson Brothers, Huntington Beach, CA. John’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Succession Planning Discussion (00:02:30) John shares his challenges with succession planning, emphasizing internal leadership development.
                            • Implementing EOS (00:03:20) John discusses how he started implementing the Entrepreneurial Operating System (EOS) in his business.
                            • Team Involvement in EOS (00:04:20) John explains how he engaged his team in the EOS process and its benefits.
                            • Vision and Leadership Transition (00:05:15) John outlines the importance of leadership transition in their three and ten-year plans.
                            • Weekly Meetings and Accountability (00:06:47) Discussion on the structure of weekly meetings and the accountability fostered through EOS.
                            • Shop Scale and Success (00:08:04) John shares his shop's sales goals and emphasizes that size doesn't determine success.
                            • EOS and Business Discipline (00:08:57) John highlights how EOS has helped instill discipline in their operations.
                            • Opportunities in Issues (00:11:13) John elaborates on how issues are viewed as opportunities for improvement in their meetings.
                            • Engaging Team Ideas (00:12:21) Carm and John discuss the importance of team input in generating new ideas.
                            • Profitability vs. Sales Goals (00:12:47) John emphasizes the significance of profitability over merely hitting sales targets.
                            • Structured Meeting Agendas (00:13:12) John describes the tight agenda structure for their meetings to ensure efficiency.
                            • Remote Meeting Dynamics (00:14:44) Discussion on how John conducts meetings remotely while managing from different locations.
                            • Starting EOS Implementation (00:14:57) John advises listeners on how to begin implementing EOS in their businesses.
                            • Leadership Recognition and Ownership (00:15:11) John shares examples of leaders stepping up to embrace ownership opportunities.
                            • Bonus Structure Discussion (00:16:01) John explains the current bonus structure and its relation to future ownership.
                            • Future Ownership Plans (00:17:12) John discusses potential plans for selling the company to the next generation.
                            • Profit Distribution Strategy (00:18:29) John outlines how profits are reinvested into employees rather than external spending.
                            • Selling the Company on Credit (00:21:55) John discusses his plan to sell the company to his team on credit.
                            • Team Accountability and Profitability (00:22:12) The importance of team accountability for ongoing profitability is highlighted.
                            • Difficult Decisions in Structuring (00:22:31) John reflects on the challenges of formulating his business structure over the years.
                            • Undercover Boss Experience (00:22:49) John shares his experiences driving the courtesy shuttle and engaging with customers.
                            • Customer Feedback and Interaction (00:23:35) John explains how he interacts with customers to gather feedback on their experience.
                            • Intro to Auto Boot Camp (00:24:25) The summer program for young people to learn automotive skills is introduced.
                            • Engaging Young People in Auto Training (00:26:11) Details about the boot camp's curriculum and hands-on learning experiences are shared.
                            • Importance of Skilled Trades (00:26:57) Discussion on the need to expose young people to skilled trades and automotive careers.
                            • Social Media for Recruitment (00:29:02) John explains how social media helps attract young participants to the boot camp.
                            • High School Shop Collaboration (00:30:12) The partnership with local high schools for automotive training is discussed.
                            • Future Industrial Arts Complex (00:31:09) Plans for a new facility to expand training opportunities for various trades are shared.
                            • Entrepreneurial Mindset (00:33:22) John reflects on the entrepreneurial mindset and the drive for continuous improvement.
                            • Coaching and Business Growth (00:34:21) The role of coaching in expanding business potential and overcoming limitations is emphasized.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                         ]]>                            3a87d7c2-8e62-45c7-8a1d-a59a27f55d26Fri, 23 Aug 2024 00:15:00 -040036:00falsefull983983                            A Gift, Not A Punishment: Service Advisor Coaching [THA 395]A Gift, Not A Punishment: Service Advisor Coaching [THA 395]Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Clint’s previous episodes HERE Rena Rennebohm, CEO and Creator of Empowered Advisor. Rena’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Shift from Training to Education (00:03:26) Carm discusses the importance of shifting the terminology from training to education.
                            • One-on-One Coaching Experience (00:04:36) Rena explains the differences between teaching classes and providing personalized coaching.
                            • Intimacy in Coaching (00:06:04) Rena emphasizes the intimate nature of one-on-one coaching and its benefits.
                            • Vulnerability in Growth (00:07:18) Clint discusses the role of vulnerability in personal and professional growth.
                            • Maintenance of Skills (00:09:33) The importance of continuous education and maintenance in skill development is highlighted.
                            • Phases of Training (00:10:27) Rena describes the six phases of training and the cyclical nature of learning.
                            • Weekly Coaching Importance (00:11:23) Rena mentions the frequency of coaching calls and their significance in professional growth.
                            • Community Aspect of Training (00:13:30) Clint speaks on the necessity of community and interaction in coaching.
                            • Interpersonal Skills in Shops (00:16:09) Clint addresses the challenges of interpersonal skills and communication within shops.
                            • Effective Daily Training (00:19:28) Discussion on intensive training classes and their impact on team development in the automotive industry.
                            • Intimate Coaching Sessions (00:20:32) Preference for small group coaching to enhance communication and interpersonal skills among team members.
                            • Importance of Vulnerability (00:21:19) Clint shares insights on vulnerability and the need for ongoing support in coaching environments.
                            • Investment in Training (00:23:15) Exploration of how shop owners should allocate budgets and time for effective training and coaching.
                            • Coaching Value (00:24:46) Coaches emphasize the return on investment from effective coaching through improved client interactions.
                            • Excuses from Shop Owners (00:25:26) Discussion on common excuses shop owners give for not investing in coaching and training.
                            • Time Management in Coaching (00:27:31) Strategies for fitting coaching sessions into busy schedules, including combining them with lunch.
                            • Shifts in Customer Behavior (00:28:47) Analysis of how customer attitudes have changed post-COVID and the need for updated training.
                            • Economic Changes Impacting Sales (00:31:22) Discussion on rising costs affecting customer spending and the importance of value presentation.
                            • Call Scripts in Training (00:32:35) The significance of scripts in coaching to ensure consistent and effective communication with customers.
                            • Feedback and Improvement (00:34:39) Emphasis on celebrating wins and learning from mistakes through call reviews to improve service skills.
                            • Patterned Approach to Sales (00:37:14) The necessity of following a consistent pattern in customer interactions for better service delivery.
                            • Best Practices in Customer Interaction (00:38:32) Teaching best practices to avoid offense and ensure customer care, even during absences.
                            • Building Self-Confidence (00:39:09) Discussing the importance of self-confidence and the need for continual conditioning in service advisory roles.
                            • Muscle Memory in Communication (00:40:13) Drawing parallels between physical conditioning and developing automatic responses in customer interactions.
                            • Understanding Customer Needs (00:43:13) Emphasizing the importance of understanding customer intentions to provide tailored service.
                            • The Value of Coaching (00:48:28) Discussing the importance of investing in coaching for service advisors and the benefits it brings.
                            • Coaching as a Gift (00:49:53) Reframing coaching as a positive enhancement rather than a punishment for team members.
                            • Final Thoughts on Coaching (00:50:22) Encouraging listeners to view coaching as a valuable investment for personal and professional growth.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Clint’s previous episodes HERE Rena Rennebohm, CEO and Creator of Empowered Advisor. Rena’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Shift from Training to Education (00:03:26) Carm discusses the importance of shifting the terminology from training to education.
                            • One-on-One Coaching Experience (00:04:36) Rena explains the differences between teaching classes and providing personalized coaching.
                            • Intimacy in Coaching (00:06:04) Rena emphasizes the intimate nature of one-on-one coaching and its benefits.
                            • Vulnerability in Growth (00:07:18) Clint discusses the role of vulnerability in personal and professional growth.
                            • Maintenance of Skills (00:09:33) The importance of continuous education and maintenance in skill development is highlighted.
                            • Phases of Training (00:10:27) Rena describes the six phases of training and the cyclical nature of learning.
                            • Weekly Coaching Importance (00:11:23) Rena mentions the frequency of coaching calls and their significance in professional growth.
                            • Community Aspect of Training (00:13:30) Clint speaks on the necessity of community and interaction in coaching.
                            • Interpersonal Skills in Shops (00:16:09) Clint addresses the challenges of interpersonal skills and communication within shops.
                            • Effective Daily Training (00:19:28) Discussion on intensive training classes and their impact on team development in the automotive industry.
                            • Intimate Coaching Sessions (00:20:32) Preference for small group coaching to enhance communication and interpersonal skills among team members.
                            • Importance of Vulnerability (00:21:19) Clint shares insights on vulnerability and the need for ongoing support in coaching environments.
                            • Investment in Training (00:23:15) Exploration of how shop owners should allocate budgets and time for effective training and coaching.
                            • Coaching Value (00:24:46) Coaches emphasize the return on investment from effective coaching through improved client interactions.
                            • Excuses from Shop Owners (00:25:26) Discussion on common excuses shop owners give for not investing in coaching and training.
                            • Time Management in Coaching (00:27:31) Strategies for fitting coaching sessions into busy schedules, including combining them with lunch.
                            • Shifts in Customer Behavior (00:28:47) Analysis of how customer attitudes have changed post-COVID and the need for updated training.
                            • Economic Changes Impacting Sales (00:31:22) Discussion on rising costs affecting customer spending and the importance of value presentation.
                            • Call Scripts in Training (00:32:35) The significance of scripts in coaching to ensure consistent and effective communication with customers.
                            • Feedback and Improvement (00:34:39) Emphasis on celebrating wins and learning from mistakes through call reviews to improve service skills.
                            • Patterned Approach to Sales (00:37:14) The necessity of following a consistent pattern in customer interactions for better service delivery.
                            • Best Practices in Customer Interaction (00:38:32) Teaching best practices to avoid offense and ensure customer care, even during absences.
                            • Building Self-Confidence (00:39:09) Discussing the importance of self-confidence and the need for continual conditioning in service advisory roles.
                            • Muscle Memory in Communication (00:40:13) Drawing parallels between physical conditioning and developing automatic responses in customer interactions.
                            • Understanding Customer Needs (00:43:13) Emphasizing the importance of understanding customer intentions to provide tailored service.
                            • The Value of Coaching (00:48:28) Discussing the importance of investing in coaching for service advisors and the benefits it brings.
                            • Coaching as a Gift (00:49:53) Reframing coaching as a positive enhancement rather than a punishment for team members.
                            • Final Thoughts on Coaching (00:50:22) Encouraging listeners to view coaching as a valuable investment for personal and professional growth.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                       ]]>ec31cd1c-46d5-4165-8a84-ff85fc009f23Thu, 22 Aug 2024 14:15:00 -040051:33falsefull395395                            ERTC Update - Am I Going to Get Paid? [E132] - Business By The NumbersERTC Update - Am I Going to Get Paid? [E132] - Business By The NumbersIn this week's episode of Business by the Numbers, Hunt Demarest, CPA, dives into the latest updates on the Employee Retention Tax Credit (ERTC) from the IRS. This episode is a must-listen if you're unsure about your ERTC status or how it impacts your taxes.

                            • Explore the IRS's recent announcements and what they mean for your ERTC claims.
                            • Understand the different risk categories the IRS has assigned to ERTC applications.
                            • Learn the tax implications if you’ve received ERTC funds but haven’t filed your taxes yet.
                            • Get practical advice on what to do if you're still waiting for your ERTC money.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            ]]>                            In this week's episode of Business by the Numbers, Hunt Demarest, CPA, dives into the latest updates on the Employee Retention Tax Credit (ERTC) from the IRS. This episode is a must-listen if you're unsure about your ERTC status or how it impacts your taxes.

                            • Explore the IRS's recent announcements and what they mean for your ERTC claims.
                            • Understand the different risk categories the IRS has assigned to ERTC applications.
                            • Learn the tax implications if you’ve received ERTC funds but haven’t filed your taxes yet.
                            • Get practical advice on what to do if you're still waiting for your ERTC money.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            ]]>                            ce1a82aa-13b4-410f-89e4-b290febd3d91Thu, 22 Aug 2024 00:15:00 -040016:07falsebonus                            Old Yeller and the Aging Mechanical Specialist [E148] - Automotive Field TheoryOld Yeller and the Aging Mechanical Specialist [E148] - Automotive Field TheoryInspired by a listener's question, Matt discusses the physical limitations that come with age and the need for early planning and skill diversification. The episode highlights the importance of adaptability and collaboration to ensure aging mechanics remain valuable in the automotive industry.

                            Show Notes

                            • Future Planning for Retirement (00:02:38)
                            • Physical Limitations and Career Transition (00:03:57)
                            • Service Advisor Role Challenges (00:05:03)
                            • Skill Development and Planning (00:06:19)
                            • Communication and Shop Support (00:10:14)
                            • Training and Skill Enhancement (00:11:24)
                            • Value of Diagnostics and Programming (00:17:29)
                            • Compensation Challenges for Mechanics (00:18:51)
                            • Training Resources (00:21:37)
                            • Management Training (00:22:56)
                            • Shifting Roles in Business (00:24:08)
                            • Generational Skill Gaps (00:25:16)

                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            ]]>                            Inspired by a listener's question, Matt discusses the physical limitations that come with age and the need for early planning and skill diversification. The episode highlights the importance of adaptability and collaboration to ensure aging mechanics remain valuable in the automotive industry.

                            Show Notes

                            • Future Planning for Retirement (00:02:38)
                            • Physical Limitations and Career Transition (00:03:57)
                            • Service Advisor Role Challenges (00:05:03)
                            • Skill Development and Planning (00:06:19)
                            • Communication and Shop Support (00:10:14)
                            • Training and Skill Enhancement (00:11:24)
                            • Value of Diagnostics and Programming (00:17:29)
                            • Compensation Challenges for Mechanics (00:18:51)
                            • Training Resources (00:21:37)
                            • Management Training (00:22:56)
                            • Shifting Roles in Business (00:24:08)
                            • Generational Skill Gaps (00:25:16)

                            Thanks to our Partner, NAPA Autotech

                            NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

                            Contact Information


                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            ]]>                            23823b84-525a-4a03-b157-231756ee006aWed, 21 Aug 2024 00:15:00 -040027:26falsebonus                            Tapping Into Local Organizations For Business Help [E114] - The Auto Repair Marketing PodcastTapping Into Local Organizations For Business Help [E114] - The Auto Repair Marketing PodcastWant to unlock new opportunities for your auto repair shop? Learn how to tap into local organizations that are eager to help your business thrive, connect with valuable resources, and maximize community support.

                            We'll explore the benefits of the Small Business Development Center (SBDC), leveraging Downtown Development Districts, and participating in programs like Goldman Sachs 10,000 Small Businesses. 

                            Plus, discover how to network with local government officials, secure grants, and enhance your shop's visibility and growth.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)


                            Show Notes with Timestamps

                            • Introduction to the Episode (00:00:01) The hosts introduce the podcast and discuss the episode's focus on local organizations for business support.
                            • Tangible Economic Development Foundation (00:01:10) Brian shares his experience with TDF, emphasizing its role in supporting local businesses.
                            • Importance of Economic Development Foundations (00:02:27) Discussion on how these foundations help attract businesses and provide resources, particularly for small enterprises.
                            • Small Business Development Centers (SBDC) (00:04:15) Kim explains the role of SBDCs, offering assistance with business planning, funding, and market research.
                            • SBDC Resources and Classes (00:06:09) Overview of various resources available through SBDCs, including classes and networking opportunities for business owners.
                            • Finding Your Local SBDC (00:08:09) Advice on how to locate an SBDC and the value it brings to small business owners.
                            • Downtown Development Districts (00:09:15) Brian introduces Downtown Development Districts and their potential benefits for businesses in historic areas.
                            • Engagement with Downtown Development Districts (00:10:12) Discussion on the importance of local business involvement and awareness of district events and resources.
                            • Marketing Opportunities through Events (00:11:15) Encouragement to participate in local events to promote businesses, even if they seem unrelated to automotive repair.
                            • Goldman Sachs 10,000 Small Businesses Program (00:13:17) Brian explains the program's purpose, which is to provide small business owners with essential skills and resources.
                            • Experience with the 10K SB Program (00:15:35) Kim shares her perspective on the program, highlighting its benefits and the connections made among participants.
                            • Startup Accelerators (00:16:32) Discussion on startup accelerators that help new businesses grow quickly, including local examples.
                            • Local Government Support (00:18:01) Insights on the role of local government in supporting businesses and fostering a positive business environment.
                            • Getting Involved in the Community (00:19:48) Encouragement to engage with local organizations and share experiences to benefit the community.
                            • Chamber of Commerce Importance (00:22:50) Highlighting the chamber of commerce as a key connection to other business organizations in the community.
                            • Networking Benefits (00:23:56) Personal stories illustrating how networking and involvement in local organizations can create valuable connections.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            Want to unlock new opportunities for your auto repair shop? Learn how to tap into local organizations that are eager to help your business thrive, connect with valuable resources, and maximize community support.

                            We'll explore the benefits of the Small Business Development Center (SBDC), leveraging Downtown Development Districts, and participating in programs like Goldman Sachs 10,000 Small Businesses. 

                            Plus, discover how to network with local government officials, secure grants, and enhance your shop's visibility and growth.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)


                            Show Notes with Timestamps

                            • Introduction to the Episode (00:00:01) The hosts introduce the podcast and discuss the episode's focus on local organizations for business support.
                            • Tangible Economic Development Foundation (00:01:10) Brian shares his experience with TDF, emphasizing its role in supporting local businesses.
                            • Importance of Economic Development Foundations (00:02:27) Discussion on how these foundations help attract businesses and provide resources, particularly for small enterprises.
                            • Small Business Development Centers (SBDC) (00:04:15) Kim explains the role of SBDCs, offering assistance with business planning, funding, and market research.
                            • SBDC Resources and Classes (00:06:09) Overview of various resources available through SBDCs, including classes and networking opportunities for business owners.
                            • Finding Your Local SBDC (00:08:09) Advice on how to locate an SBDC and the value it brings to small business owners.
                            • Downtown Development Districts (00:09:15) Brian introduces Downtown Development Districts and their potential benefits for businesses in historic areas.
                            • Engagement with Downtown Development Districts (00:10:12) Discussion on the importance of local business involvement and awareness of district events and resources.
                            • Marketing Opportunities through Events (00:11:15) Encouragement to participate in local events to promote businesses, even if they seem unrelated to automotive repair.
                            • Goldman Sachs 10,000 Small Businesses Program (00:13:17) Brian explains the program's purpose, which is to provide small business owners with essential skills and resources.
                            • Experience with the 10K SB Program (00:15:35) Kim shares her perspective on the program, highlighting its benefits and the connections made among participants.
                            • Startup Accelerators (00:16:32) Discussion on startup accelerators that help new businesses grow quickly, including local examples.
                            • Local Government Support (00:18:01) Insights on the role of local government in supporting businesses and fostering a positive business environment.
                            • Getting Involved in the Community (00:19:48) Encouragement to engage with local organizations and share experiences to benefit the community.
                            • Chamber of Commerce Importance (00:22:50) Highlighting the chamber of commerce as a key connection to other business organizations in the community.
                            • Networking Benefits (00:23:56) Personal stories illustrating how networking and involvement in local organizations can create valuable connections.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            151e5ce4-b7b1-44e3-b0ad-395252b8429eWed, 21 Aug 2024 00:15:00 -040026:00falsebonus                            From Websites to Texts: How to Meet Modern Consumer Expectations [RR 982]From Websites to Texts: How to Meet Modern Consumer Expectations [RR 982]Thanks to our Partner, NAPA Auto Care Aubrey Amborn, Director of Sales for Net Driven, discusses the evolving marketing landscape in the automotive industry. She emphasizes the necessity of a robust online presence, effective SEO, and diverse communication methods to meet changing consumer preferences. Aubrey highlights the importance of adapting to digital trends, noting that 87% of consumers prefer text communication. The discussion also covers the impact of online reviews and the need for businesses to engage with customers through various channels to remain competitive. Aubrey Amborn, Director of Sales, Net Driven Show Notes
                            • Watch Full Video Episode
                            • The Shift from Traditional Marketing (00:02:37) Aubrey discusses the transition from word-of-mouth to online marketing strategies.
                            • Importance of Online Presence (00:03:52) Aubrey emphasizes that just having a website is no longer sufficient for businesses.
                            • Search Engine Optimization (SEO) (00:05:45) Aubrey explains the significance of SEO and its role in online visibility.
                            • Investment in Digital Marketing (00:07:40) Discussion on comparing digital marketing investments to physical store improvements.
                            • Website as an Online Destination (00:08:50) Aubrey describes the website as a crucial online destination for consumer engagement.
                            • Communication Preferences (00:11:11) Aubrey highlights the importance of providing various communication methods, especially text.
                            • Texting vs. Traditional Calls (00:14:11) Aubrey discusses the growing preference for texting over traditional phone calls.
                            • Pandemic's Impact on Online Growth (00:17:09) Aubrey reflects on how the pandemic accelerated the shift to online engagement.
                            • The Impact of Online Shopping (00:17:57) Discusses how consumers prefer online shopping and the influence of recommendations on their decisions.
                            • The Importance of Online Presence (00:18:58) Highlights the necessity for businesses to have a professional online presence to attract customers.
                            • Training for EV Vehicles (00:20:00) Details a training program for technicians on servicing hybrid and electric vehicles.
                            • Visual Reputation Matters (00:21:07) Explains how a business's appearance online affects consumer perceptions and decisions.
                            • Online Reviews as Modern Word of Mouth (00:21:50) Emphasizes the significance of online reviews in influencing consumer choices today.
                            • Handling Negative Reviews (00:23:05) Discusses the importance of addressing negative reviews transparently rather than trying to eliminate them.
                            • Consumer Expectations Post-Pandemic (00:25:30) Explores how consumer behavior and expectations have changed due to the pandemic.
                            • Adapting to Online Shopping Trends (00:26:47) Describes the challenges businesses face in keeping up with evolving online consumer behaviors.
                            • Building Customer Loyalty (00:27:54) Focuses on strategies to maintain customer loyalty in a competitive online environment.
                            • Understanding Different Customer Personas (00:32:27) Identifies three customer types and their unique shopping behaviors and preferences.
                            • Understanding Customer Personas (00:35:26) Discussion on different customer personas, focusing on tech-savvy individuals and millennials seeking convenience.
                            • Importance of Reviews and Reputation (00:36:17) Emphasis on the necessity for businesses to maintain a trustworthy online reputation to attract customers.
                            • Millennials and Convenience (00:37:03) Exploration of millennials' desire for immediate service and how businesses can earn their loyalty.
                            • Building Customer Relationships (00:38:15) The significance of personalized customer service to foster loyalty, even among less loyal millennials.
                            • Leveraging Customer Feedback (00:39:11) Using customer reviews as a tool for improvement and enhancing the overall customer experience.
                            • Adapting to E-commerce Trends (00:40:03) Discussion on the impact of e-commerce on brick-and-mortar businesses and the importance of online presence.
                            • Final Thoughts on Customer Engagement (00:41:05) Advice on maintaining loyal customers while welcoming new ones, emphasizing adaptability in business practices.
                            • Enhancing In-store Experience (00:42:20) Suggestions for using technology, like iPads, in shops to improve customer engagement and experience.
                            • Staying Ahead in the Digital World (00:43:46) The need for businesses to stay updated with digital trends to compete with larger chain stores.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            Thanks to our Partner, NAPA Auto Care Aubrey Amborn, Director of Sales for Net Driven, discusses the evolving marketing landscape in the automotive industry. She emphasizes the necessity of a robust online presence, effective SEO, and diverse communication methods to meet changing consumer preferences. Aubrey highlights the importance of adapting to digital trends, noting that 87% of consumers prefer text communication. The discussion also covers the impact of online reviews and the need for businesses to engage with customers through various channels to remain competitive. Aubrey Amborn, Director of Sales, Net Driven Show Notes
                            • Watch Full Video Episode
                            • The Shift from Traditional Marketing (00:02:37) Aubrey discusses the transition from word-of-mouth to online marketing strategies.
                            • Importance of Online Presence (00:03:52) Aubrey emphasizes that just having a website is no longer sufficient for businesses.
                            • Search Engine Optimization (SEO) (00:05:45) Aubrey explains the significance of SEO and its role in online visibility.
                            • Investment in Digital Marketing (00:07:40) Discussion on comparing digital marketing investments to physical store improvements.
                            • Website as an Online Destination (00:08:50) Aubrey describes the website as a crucial online destination for consumer engagement.
                            • Communication Preferences (00:11:11) Aubrey highlights the importance of providing various communication methods, especially text.
                            • Texting vs. Traditional Calls (00:14:11) Aubrey discusses the growing preference for texting over traditional phone calls.
                            • Pandemic's Impact on Online Growth (00:17:09) Aubrey reflects on how the pandemic accelerated the shift to online engagement.
                            • The Impact of Online Shopping (00:17:57) Discusses how consumers prefer online shopping and the influence of recommendations on their decisions.
                            • The Importance of Online Presence (00:18:58) Highlights the necessity for businesses to have a professional online presence to attract customers.
                            • Training for EV Vehicles (00:20:00) Details a training program for technicians on servicing hybrid and electric vehicles.
                            • Visual Reputation Matters (00:21:07) Explains how a business's appearance online affects consumer perceptions and decisions.
                            • Online Reviews as Modern Word of Mouth (00:21:50) Emphasizes the significance of online reviews in influencing consumer choices today.
                            • Handling Negative Reviews (00:23:05) Discusses the importance of addressing negative reviews transparently rather than trying to eliminate them.
                            • Consumer Expectations Post-Pandemic (00:25:30) Explores how consumer behavior and expectations have changed due to the pandemic.
                            • Adapting to Online Shopping Trends (00:26:47) Describes the challenges businesses face in keeping up with evolving online consumer behaviors.
                            • Building Customer Loyalty (00:27:54) Focuses on strategies to maintain customer loyalty in a competitive online environment.
                            • Understanding Different Customer Personas (00:32:27) Identifies three customer types and their unique shopping behaviors and preferences.
                            • Understanding Customer Personas (00:35:26) Discussion on different customer personas, focusing on tech-savvy individuals and millennials seeking convenience.
                            • Importance of Reviews and Reputation (00:36:17) Emphasis on the necessity for businesses to maintain a trustworthy online reputation to attract customers.
                            • Millennials and Convenience (00:37:03) Exploration of millennials' desire for immediate service and how businesses can earn their loyalty.
                            • Building Customer Relationships (00:38:15) The significance of personalized customer service to foster loyalty, even among less loyal millennials.
                            • Leveraging Customer Feedback (00:39:11) Using customer reviews as a tool for improvement and enhancing the overall customer experience.
                            • Adapting to E-commerce Trends (00:40:03) Discussion on the impact of e-commerce on brick-and-mortar businesses and the importance of online presence.
                            • Final Thoughts on Customer Engagement (00:41:05) Advice on maintaining loyal customers while welcoming new ones, emphasizing adaptability in business practices.
                            • Enhancing In-store Experience (00:42:20) Suggestions for using technology, like iPads, in shops to improve customer engagement and experience.
                            • Staying Ahead in the Digital World (00:43:46) The need for businesses to stay updated with digital trends to compete with larger chain stores.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            35b41fed-e6b0-4509-b672-966c5849c97aTue, 20 Aug 2024 00:15:00 -040044:45falsefull982982                            How Can Absentee Owners Transform Struggling Auto Repair Shops into Success Stories? [E178] - Chris Cotton Weekly BlitzHow Can Absentee Owners Transform Struggling Auto Repair Shops into Success Stories? [E178] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton is joined by guest Coach Mike for an in-depth discussion on the remarkable transformation of "Project X," an absentee-owned auto repair shop. Coach Mike provides a comprehensive overview of the myriad challenges faced in managing the shop, particularly highlighting the critical need for robust on-site leadership and stringent accountability measures.

                            Throughout the episode, Coach Mike elaborates on the key strategies that were instrumental in turning the shop around. One of the primary steps taken was the recruitment of highly skilled technicians, which was essential for delivering quality service and boosting customer satisfaction. Additionally, the shop transitioned to using TeckMetric software, a move that significantly enhanced performance tracking and operational efficiency.

                            A major focus was also placed on fostering a culture of continuous learning and improvement among the staff. This involved regular training sessions, workshops, and encouraging a mindset geared towards growth and excellence. As a result of these concerted efforts, the shop's revenue saw a threefold increase, and the average repair orders experienced a substantial rise.


                            The episode underscores the importance of community engagement, illustrating how building strong relationships with local customers and businesses can drive sustained success. It also highlights the necessity of continuous improvement, advocating for ongoing assessment and refinement of processes and strategies.


                            Furthermore, effective communication between owners and managers is emphasized as a cornerstone for achieving long-term success. The dialogue between Coach Chris and Coach Mike provides valuable insights into how transparent and consistent communication can bridge gaps, align goals, and ensure that everyone is working towards a common objective.


                            Overall, this episode of "The Weekly Blitz" offers a wealth of knowledge and practical advice for anyone looking to transform their business, emphasizing that with the right leadership, tools, and culture, significant improvements and success are well within reach.


                            Introduction and Overview (00:00:09)

                            • Coach Chris Cotton introduces the episode and discusses the podcast's focus on auto repair business innovation.

                            Guest Introduction (00:01:03)

                            • Coach Chris brings in Coach Mike to discuss the transformation of an absentee-owned auto repair shop, "Project X."

                            Absentee Owner Challenges (00:02:13)

                            • Coach Mike outlines the difficulties in managing a shop with an absentee owner and the need for strong leadership.

                            Starting Point and Initial Changes (00:03:46)

                            • Discussion on the initial steps taken to improve the struggling shop, focusing on hiring experienced staff.

                            Importance of Tech Metric (00:04:57)

                            • Coach Mike emphasizes the significance of using Tech Metric for tracking business performance remotely.

                            Training on Estimates and Inspections (00:06:09)

                            • Coach Mike describes the training provided to staff on creating accurate estimates and conducting thorough inspections.

                            Staff Engagement and Overcoming Issues (00:07:16)

                            • Mike shares how engaging staff in discussions helped improve buy-in and operational efficiency.

                            Growth and Profitability (00:09:10)

                            • The shop's revenue growth from $10,000 to $25,000 weekly, illustrating successful team collaboration and profitability.

                            Absentee Owner's Success (00:10:42)

                            • The absentee owner expresses interest in acquiring more shops, highlighting the success of the current operation.

                            Addressing Bad Apples (00:11:20)

                            • Discussion on identifying and removing unproductive staff to improve shop performance.

                            Future Plans for the Shop (00:13:15)

                            • Coach Mike outlines upcoming goals, including staffing and efficiency improvements to sustain growth.

                            Community Involvement Strategy (00:14:44)

                            • Plans for local engagement and marketing to strengthen community ties and attract more customers.

                            Community Engagement Strategies (00:15:35)

                            • Discusses ways to attract customers, including open houses and community involvement.

                            Team Accountability (00:16:24)

                            • Explores the importance of a strong service manager and team buy-in for business growth.

                            Owner's Accountability from Afar (00:17:31)

                            • Highlights how absentee owners can maintain accountability through regular communication and ticket audits.

                            Continuous Improvement (00:19:24)

                            • Encourages business owners to strive for constant improvement and efficiency in operations.

                            Closing Remarks (00:20:54)

                            • Wraps up the discussion with appreciation for the guest and encouragement for listeners.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton is joined by guest Coach Mike for an in-depth discussion on the remarkable transformation of "Project X," an absentee-owned auto repair shop. Coach Mike provides a comprehensive overview of the myriad challenges faced in managing the shop, particularly highlighting the critical need for robust on-site leadership and stringent accountability measures.

                            Throughout the episode, Coach Mike elaborates on the key strategies that were instrumental in turning the shop around. One of the primary steps taken was the recruitment of highly skilled technicians, which was essential for delivering quality service and boosting customer satisfaction. Additionally, the shop transitioned to using TeckMetric software, a move that significantly enhanced performance tracking and operational efficiency.

                            A major focus was also placed on fostering a culture of continuous learning and improvement among the staff. This involved regular training sessions, workshops, and encouraging a mindset geared towards growth and excellence. As a result of these concerted efforts, the shop's revenue saw a threefold increase, and the average repair orders experienced a substantial rise.


                            The episode underscores the importance of community engagement, illustrating how building strong relationships with local customers and businesses can drive sustained success. It also highlights the necessity of continuous improvement, advocating for ongoing assessment and refinement of processes and strategies.


                            Furthermore, effective communication between owners and managers is emphasized as a cornerstone for achieving long-term success. The dialogue between Coach Chris and Coach Mike provides valuable insights into how transparent and consistent communication can bridge gaps, align goals, and ensure that everyone is working towards a common objective.


                            Overall, this episode of "The Weekly Blitz" offers a wealth of knowledge and practical advice for anyone looking to transform their business, emphasizing that with the right leadership, tools, and culture, significant improvements and success are well within reach.


                            Introduction and Overview (00:00:09)

                            • Coach Chris Cotton introduces the episode and discusses the podcast's focus on auto repair business innovation.

                            Guest Introduction (00:01:03)

                            • Coach Chris brings in Coach Mike to discuss the transformation of an absentee-owned auto repair shop, "Project X."

                            Absentee Owner Challenges (00:02:13)

                            • Coach Mike outlines the difficulties in managing a shop with an absentee owner and the need for strong leadership.

                            Starting Point and Initial Changes (00:03:46)

                            • Discussion on the initial steps taken to improve the struggling shop, focusing on hiring experienced staff.

                            Importance of Tech Metric (00:04:57)

                            • Coach Mike emphasizes the significance of using Tech Metric for tracking business performance remotely.

                            Training on Estimates and Inspections (00:06:09)

                            • Coach Mike describes the training provided to staff on creating accurate estimates and conducting thorough inspections.

                            Staff Engagement and Overcoming Issues (00:07:16)

                            • Mike shares how engaging staff in discussions helped improve buy-in and operational efficiency.

                            Growth and Profitability (00:09:10)

                            • The shop's revenue growth from $10,000 to $25,000 weekly, illustrating successful team collaboration and profitability.

                            Absentee Owner's Success (00:10:42)

                            • The absentee owner expresses interest in acquiring more shops, highlighting the success of the current operation.

                            Addressing Bad Apples (00:11:20)

                            • Discussion on identifying and removing unproductive staff to improve shop performance.

                            Future Plans for the Shop (00:13:15)

                            • Coach Mike outlines upcoming goals, including staffing and efficiency improvements to sustain growth.

                            Community Involvement Strategy (00:14:44)

                            • Plans for local engagement and marketing to strengthen community ties and attract more customers.

                            Community Engagement Strategies (00:15:35)

                            • Discusses ways to attract customers, including open houses and community involvement.

                            Team Accountability (00:16:24)

                            • Explores the importance of a strong service manager and team buy-in for business growth.

                            Owner's Accountability from Afar (00:17:31)

                            • Highlights how absentee owners can maintain accountability through regular communication and ticket audits.

                            Continuous Improvement (00:19:24)

                            • Encourages business owners to strive for constant improvement and efficiency in operations.

                            Closing Remarks (00:20:54)

                            • Wraps up the discussion with appreciation for the guest and encouragement for listeners.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            6c5e3792-32ab-4d87-9e58-680569b451b7Mon, 19 Aug 2024 00:15:00 -040018:23falsebonus                            Friction is a part of Feedback with Chris Cloutier [E004] - Speak Up! Effective CommunicationFriction is a part of Feedback with Chris Cloutier [E004] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            This week Chris Cloutier is my guest on the podcast - and not just as my boss or a sponsor of this program - but as an excellent communicator and influential leader and one who I feel is exceptionally talented at delivering GOOD feedback.

                            Even for people with above average communication skills - the necessity to give feedback is often one of the most uncomfortable situations regularly faced in our lives and careers.

                            In this focused conversation - Chris provides his valuable insight on the topic along with several stories while sharing his heart for being a positive influence in others lives. 

                            I knew this needed to be a conversation for an early episode of Speak Up!

                            Chris has massively influenced my own communications journey, and it’s a real privilege to be able to invite him to share on a topic we routinely discuss, as it’s a topic that our working relationship has revolved around for these last several years.

                            Listeners looking for inspiration to improve their skills dealing with feedback will enjoy hearing what Chris has to say.

                            Watch Full Video Episode

                            Email Craig O'Neill HERE.

                            Thank You To Our Partners:

                            The Institute at We Are The Institute.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro”

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            ]]>                            Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            This week Chris Cloutier is my guest on the podcast - and not just as my boss or a sponsor of this program - but as an excellent communicator and influential leader and one who I feel is exceptionally talented at delivering GOOD feedback.

                            Even for people with above average communication skills - the necessity to give feedback is often one of the most uncomfortable situations regularly faced in our lives and careers.

                            In this focused conversation - Chris provides his valuable insight on the topic along with several stories while sharing his heart for being a positive influence in others lives. 

                            I knew this needed to be a conversation for an early episode of Speak Up!

                            Chris has massively influenced my own communications journey, and it’s a real privilege to be able to invite him to share on a topic we routinely discuss, as it’s a topic that our working relationship has revolved around for these last several years.

                            Listeners looking for inspiration to improve their skills dealing with feedback will enjoy hearing what Chris has to say.

                            Watch Full Video Episode

                            Email Craig O'Neill HERE.

                            Thank You To Our Partners:

                            The Institute at We Are The Institute.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro”

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            ]]>                            99e09432-c265-4ac4-b2bc-ad60bd752bceMon, 19 Aug 2024 00:15:00 -040036:34falsebonus                            ‘Crystal Clear’ Communication [FTR 099]'Crystal Clear' Communication [FTR 099]
                            Thanks to our Partners, Shop Boss, and 360 Payments Rick White underscores the importance of clear communication in automotive shops. He explains how misunderstandings and unmet expectations often stem from the "illusion of transparency," where people assume others understand their needs without clear and effective communication. The episode offers strategies for improving clarity, such as using "visual definitions" and reflective listening techniques. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com
                            Show Notes
                            • Watch Full Video Episode
                            • The Illusion of Transparency (00:01:06)Discussion on how the illusion of transparency affects communication and expectations in the workplace.
                            • Crystal Clear Communication (00:02:12)Emphasis on clear and specific communication to avoid misunderstandings.
                            • Being Firm in Communication (00:03:15)Importance of being firm in conversations to ensure clarity and avoid misinterpretation.
                            • Understanding Distortion Fields (00:04:31)Explanation of how personal experiences and feelings create distortion in communication.
                            • Setting Clear Expectations (00:05:46)Advice on how to clearly communicate expectations using specific examples.
                            • Visual Definitions (00:07:11)Introduction of "visual definitions" to improve understanding among team members.
                            • Creating Visual References (00:08:49)Suggestions for using images to standardize terms and concepts in communication.
                            • Reflective Listening Techniques (00:10:03)Description of reflective listening as a method to confirm understanding in conversations.
                            • The Importance of Clarity (00:11:01)Final thoughts on the significance of clear communication for reducing stress and improving workflow.

                            Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
                                          ]]>
                            Thanks to our Partners, Shop Boss, and 360 Payments Rick White underscores the importance of clear communication in automotive shops. He explains how misunderstandings and unmet expectations often stem from the "illusion of transparency," where people assume others understand their needs without clear and effective communication. The episode offers strategies for improving clarity, such as using "visual definitions" and reflective listening techniques. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com
                            Show Notes
                            • Watch Full Video Episode
                            • The Illusion of Transparency (00:01:06)Discussion on how the illusion of transparency affects communication and expectations in the workplace.
                            • Crystal Clear Communication (00:02:12)Emphasis on clear and specific communication to avoid misunderstandings.
                            • Being Firm in Communication (00:03:15)Importance of being firm in conversations to ensure clarity and avoid misinterpretation.
                            • Understanding Distortion Fields (00:04:31)Explanation of how personal experiences and feelings create distortion in communication.
                            • Setting Clear Expectations (00:05:46)Advice on how to clearly communicate expectations using specific examples.
                            • Visual Definitions (00:07:11)Introduction of "visual definitions" to improve understanding among team members.
                            • Creating Visual References (00:08:49)Suggestions for using images to standardize terms and concepts in communication.
                            • Reflective Listening Techniques (00:10:03)Description of reflective listening as a method to confirm understanding in conversations.
                            • The Importance of Clarity (00:11:01)Final thoughts on the significance of clear communication for reducing stress and improving workflow.

                            Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
                                          ]]>7a1ea4c2-9af9-406f-95c0-0c01e9c4ce3bSat, 17 Aug 2024 00:15:00 -040012:37falsefull9999Automotive Trends: Let Go of Outdated Practices and Embrace Innovation [THA 394]Automotive Trends: Let Go of Outdated Practices and Embrace Innovation [THA 394]Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Dive into the latest trends in the automotive industry, including capital allocation, AI integration, customer service evolution, and challenges with parts availability. Featuring industry thought leaders Jason Stretch, Scott Brown, Chris Jones, and Seth Thorsen, this discussion covers how shops can navigate financial hurdles, embrace new technologies, and enhance their customer experience. Show Notes
                            • Watch Full Video Episode
                            • Capital Allocation Discussion (00:02:36) Scott Brown explains capital allocation and its significance in maximizing business returns.
                            • Bank Relationships and Strategies (00:05:07) Panelists share insights on managing bank relationships and loan covenants.
                            • Alternative Capital Raising Strategies (00:06:07) Alternative ways to raise capital beyond traditional loans.
                            • AI in Shop Operations (00:07:14) AI's role in improving shop operations and training.
                            • AI's Impact on Customer Interaction (00:10:36) AI's integration in customer service and operational efficiency.
                            • Educating Technicians on Job Opportunities (00:13:26) Panelists emphasize the need to educate technicians on job environments and growth.
                            • Shift from Training to Education (00:14:14) The importance of reframing "training" to "education" for greater impact.
                            • Long-term Education vs. Short-term Training (00:15:42) The distinction between education and training in the industry.
                            • Valuing Human and Intellectual Capital (00:16:12) The importance of human and intellectual capital for business success.
                            • Training Seminars and Technician Education (00:17:31) Discussion on the need for education seminars to help technicians diagnose issues effectively.
                            • EV Support and Safety Certification (00:18:56) Importance of safety certifications for technicians working on electric vehicles before providing assistance.
                            • Parts Availability Post-COVID (00:21:39) Challenges in sourcing parts for older vehicles since the COVID pandemic began.
                            • Customer Experience and Expectations (00:23:11) The evolving customer experience and how shops must adapt to meet modern expectations.
                            • Speed of Service (00:24:50) Discussion on the critical importance of speed in service to meet customer demands.
                            • Communication with Customers (00:26:16) Emphasis on the need for clear communication to manage customer expectations effectively.
                            • Cultural Shift in Auto Shops (00:29:07) Adapting shop culture to prioritize relationships and customer service in a competitive market.
                            • Sophisticated Customer Service (00:30:11) Expectation of high-level service from customers, particularly in the luxury car segment.
                            • Adapting to Customer Demands (00:32:02) Need for businesses to modify operations based on customer surveys and feedback.
                            • Importance of Communication in Service (00:33:13) How effective communication can alleviate customer anxiety and improve service experiences.
                            • Trends in Tools and Technology (00:34:37) Discussion on the rapid development of new tools and training requirements in the automotive industry.
                            • Remote Diagnostics Capabilities (00:35:30) Exploration of Tesla's remote diagnostics and the potential for other manufacturers to adopt similar technologies.
                            • Trends in Electric Vehicles (00:37:09) Insights on the growing trend of remote diagnostics in electric vehicles and its implications for the industry.
                            • Embracing Technology for Shop Owners (00:38:28) Encouragement for shop owners to learn and embrace technology to improve operations and customer service.
                            • Training and Education Needs (00:39:06) Highlighting the increasing importance of education and training in the automotive service industry.
                            • Flexibility and Business Adaptation (00:40:03) Discussion on the necessity for shops to adapt to changing financial and operational practices in a competitive market.
                            • Murdering Sacred Cows (00:41:01) Emphasis on the need for innovation and change in practices to keep up with rapid technological advancements.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Dive into the latest trends in the automotive industry, including capital allocation, AI integration, customer service evolution, and challenges with parts availability. Featuring industry thought leaders Jason Stretch, Scott Brown, Chris Jones, and Seth Thorsen, this discussion covers how shops can navigate financial hurdles, embrace new technologies, and enhance their customer experience. Show Notes
                            • Watch Full Video Episode
                            • Capital Allocation Discussion (00:02:36) Scott Brown explains capital allocation and its significance in maximizing business returns.
                            • Bank Relationships and Strategies (00:05:07) Panelists share insights on managing bank relationships and loan covenants.
                            • Alternative Capital Raising Strategies (00:06:07) Alternative ways to raise capital beyond traditional loans.
                            • AI in Shop Operations (00:07:14) AI's role in improving shop operations and training.
                            • AI's Impact on Customer Interaction (00:10:36) AI's integration in customer service and operational efficiency.
                            • Educating Technicians on Job Opportunities (00:13:26) Panelists emphasize the need to educate technicians on job environments and growth.
                            • Shift from Training to Education (00:14:14) The importance of reframing "training" to "education" for greater impact.
                            • Long-term Education vs. Short-term Training (00:15:42) The distinction between education and training in the industry.
                            • Valuing Human and Intellectual Capital (00:16:12) The importance of human and intellectual capital for business success.
                            • Training Seminars and Technician Education (00:17:31) Discussion on the need for education seminars to help technicians diagnose issues effectively.
                            • EV Support and Safety Certification (00:18:56) Importance of safety certifications for technicians working on electric vehicles before providing assistance.
                            • Parts Availability Post-COVID (00:21:39) Challenges in sourcing parts for older vehicles since the COVID pandemic began.
                            • Customer Experience and Expectations (00:23:11) The evolving customer experience and how shops must adapt to meet modern expectations.
                            • Speed of Service (00:24:50) Discussion on the critical importance of speed in service to meet customer demands.
                            • Communication with Customers (00:26:16) Emphasis on the need for clear communication to manage customer expectations effectively.
                            • Cultural Shift in Auto Shops (00:29:07) Adapting shop culture to prioritize relationships and customer service in a competitive market.
                            • Sophisticated Customer Service (00:30:11) Expectation of high-level service from customers, particularly in the luxury car segment.
                            • Adapting to Customer Demands (00:32:02) Need for businesses to modify operations based on customer surveys and feedback.
                            • Importance of Communication in Service (00:33:13) How effective communication can alleviate customer anxiety and improve service experiences.
                            • Trends in Tools and Technology (00:34:37) Discussion on the rapid development of new tools and training requirements in the automotive industry.
                            • Remote Diagnostics Capabilities (00:35:30) Exploration of Tesla's remote diagnostics and the potential for other manufacturers to adopt similar technologies.
                            • Trends in Electric Vehicles (00:37:09) Insights on the growing trend of remote diagnostics in electric vehicles and its implications for the industry.
                            • Embracing Technology for Shop Owners (00:38:28) Encouragement for shop owners to learn and embrace technology to improve operations and customer service.
                            • Training and Education Needs (00:39:06) Highlighting the increasing importance of education and training in the automotive service industry.
                            • Flexibility and Business Adaptation (00:40:03) Discussion on the necessity for shops to adapt to changing financial and operational practices in a competitive market.
                            • Murdering Sacred Cows (00:41:01) Emphasis on the need for innovation and change in practices to keep up with rapid technological advancements.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            c855668c-1527-4d4d-a746-405240ccb9b1Fri, 16 Aug 2024 14:15:00 -040041:50falsefull394394                            Don’t Sweat It: Keep Cool with A/C Equipment Troubleshooting [RR 981]Don't Sweat It: Keep Cool with A/C Equipment Troubleshooting [RR 981] Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Mike Hall shares his extensive knowledge of the operation and maintenance of air conditioning machines. Mike covers common misconceptions, the importance of proper training for technicians, addressing contamination problems, and how to properly maintain A/C equipment. Mike emphasizes the need for regular maintenance and understanding of these systems to prevent costly repairs and ensure optimal performance.
                            Mike Hall, Professional Technicians Equipment Service & Support. mail@ptess.com Show Notes
                            • Watch Full Video Episode
                            • Mike's Background (00:02:02) Mike shares his experience in the automotive service industry and his role in equipment service and training.
                            • Understanding Air Conditioning Machines (00:03:58) Mike explains the operation of air conditioning machines and common misconceptions among technicians.
                            • Importance of Training (00:05:34) Mike emphasizes the significance of training technicians to better understand air conditioning systems and troubleshooting.
                            • Common A/C Issues (00:06:15) Mike discusses frequent problems technicians face and how misunderstandings can lead to incorrect assumptions about equipment.
                            • Refrigerant Types (00:07:19) Mike outlines differences between refrigerants R134a and R1234yf, stressing the importance of proper setup and training.
                            • Contamination Issues (00:09:57) Discussion on how incorrect refrigerant use leads to contamination and the need for proper recovery methods.
                            • Service Issues with AC Machines (00:11:16) Mike describes top service issues, including stuck clearing processes and the importance of thorough vacuuming.
                            • Filter and O-Ring Problems (00:12:23) Mike explains common mistakes when changing filters that can lead to significant equipment failures.
                            • Oxygen Sensor Failures (00:14:51) Mike discusses the prevalence of oxygen sensor failures in AC machines and their impact on service operations.
                            • Common A/C Machine Issues (00:20:38) Mike discusses frequent problems with A/C machines, including sensor failures and oil contamination.
                            • Proper Oil Handling in A/C Systems (00:22:04) Advice on how to manage oil in A/C systems to prevent contamination.
                            • Error Codes in A/C Machines (00:29:26) Explanation of common error codes related to oil drainage in AC systems.
                            • Extension Cords and Equipment (00:30:31) Warnings about the dangers of using extension cords with A/C machines.
                            • Tank Valve Management (00:32:30) Advice on managing tank valves to prevent refrigerant loss and equipment damage.
                            • Ongoing Training and Education (00:34:14) Discussion on the need for continuous education in operating A/C machines effectively.
                            • From Technician to Management (00:35:33) Mike shares his journey from technician to parts and service director, highlighting the challenges faced.
                            • Expanding Territory (00:36:25) Mike explains the vast territory his business covers, including most of New York and parts of Pennsylvania.
                            • Knowledge Sharing Among Technicians (00:36:52) The importance of sharing knowledge among technicians through calls and emails to maintain service quality.
                            • Diverse Equipment Services (00:37:48) Discussion on the variety of equipment services provided, including tire machines and floor scrubbers.
                            • Pride in Problem-Solving (00:38:14) Mike reflects on the pride technicians take in fixing equipment and their ability to troubleshoot various issues.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections
                                                    ]]> Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Mike Hall shares his extensive knowledge of the operation and maintenance of air conditioning machines. Mike covers common misconceptions, the importance of proper training for technicians, addressing contamination problems, and how to properly maintain A/C equipment. Mike emphasizes the need for regular maintenance and understanding of these systems to prevent costly repairs and ensure optimal performance.
                            Mike Hall, Professional Technicians Equipment Service & Support. mail@ptess.com Show Notes
                            • Watch Full Video Episode
                            • Mike's Background (00:02:02) Mike shares his experience in the automotive service industry and his role in equipment service and training.
                            • Understanding Air Conditioning Machines (00:03:58) Mike explains the operation of air conditioning machines and common misconceptions among technicians.
                            • Importance of Training (00:05:34) Mike emphasizes the significance of training technicians to better understand air conditioning systems and troubleshooting.
                            • Common A/C Issues (00:06:15) Mike discusses frequent problems technicians face and how misunderstandings can lead to incorrect assumptions about equipment.
                            • Refrigerant Types (00:07:19) Mike outlines differences between refrigerants R134a and R1234yf, stressing the importance of proper setup and training.
                            • Contamination Issues (00:09:57) Discussion on how incorrect refrigerant use leads to contamination and the need for proper recovery methods.
                            • Service Issues with AC Machines (00:11:16) Mike describes top service issues, including stuck clearing processes and the importance of thorough vacuuming.
                            • Filter and O-Ring Problems (00:12:23) Mike explains common mistakes when changing filters that can lead to significant equipment failures.
                            • Oxygen Sensor Failures (00:14:51) Mike discusses the prevalence of oxygen sensor failures in AC machines and their impact on service operations.
                            • Common A/C Machine Issues (00:20:38) Mike discusses frequent problems with A/C machines, including sensor failures and oil contamination.
                            • Proper Oil Handling in A/C Systems (00:22:04) Advice on how to manage oil in A/C systems to prevent contamination.
                            • Error Codes in A/C Machines (00:29:26) Explanation of common error codes related to oil drainage in AC systems.
                            • Extension Cords and Equipment (00:30:31) Warnings about the dangers of using extension cords with A/C machines.
                            • Tank Valve Management (00:32:30) Advice on managing tank valves to prevent refrigerant loss and equipment damage.
                            • Ongoing Training and Education (00:34:14) Discussion on the need for continuous education in operating A/C machines effectively.
                            • From Technician to Management (00:35:33) Mike shares his journey from technician to parts and service director, highlighting the challenges faced.
                            • Expanding Territory (00:36:25) Mike explains the vast territory his business covers, including most of New York and parts of Pennsylvania.
                            • Knowledge Sharing Among Technicians (00:36:52) The importance of sharing knowledge among technicians through calls and emails to maintain service quality.
                            • Diverse Equipment Services (00:37:48) Discussion on the variety of equipment services provided, including tire machines and floor scrubbers.
                            • Pride in Problem-Solving (00:38:14) Mike reflects on the pride technicians take in fixing equipment and their ability to troubleshoot various issues.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections
                                                    ]]>10596d27-bcf3-417e-b8f5-50452c8d5fdbFri, 16 Aug 2024 00:15:00 -040039:20falsefull981981When Should I Take Social Security? [E131] - Business By The NumbersWhen Should I Take Social Security? [E131] - Business By The NumbersIn this episode of Business by the Numbers, we dive into the intricacies of Social Security and the critical decisions that can impact your retirement planning. Whether you're nearing retirement or planning ahead, understanding when to start collecting Social Security is vital for maximizing your benefits.

                            Key Points Discussed:

                            • The importance of consulting a financial advisor when considering retirement options and Social Security.
                            • How Social Security benefits are calculated based on your highest 35 years of earnings.
                            • The implications of taking Social Security benefits early, at full retirement age, or at maximum retirement age.
                            • Strategies for married couples, including how spousal benefits can influence your Social Security decisions.
                            • Why waiting until full retirement age often makes financial sense, especially if you're still working.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            ]]>                            In this episode of Business by the Numbers, we dive into the intricacies of Social Security and the critical decisions that can impact your retirement planning. Whether you're nearing retirement or planning ahead, understanding when to start collecting Social Security is vital for maximizing your benefits.

                            Key Points Discussed:

                            • The importance of consulting a financial advisor when considering retirement options and Social Security.
                            • How Social Security benefits are calculated based on your highest 35 years of earnings.
                            • The implications of taking Social Security benefits early, at full retirement age, or at maximum retirement age.
                            • Strategies for married couples, including how spousal benefits can influence your Social Security decisions.
                            • Why waiting until full retirement age often makes financial sense, especially if you're still working.

                            Thanks to our partner, NAPA TRACS

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            Thanks to our partner, Promotive

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Download a Copy of My Books Here:


                            Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            ]]>                            de8012e4-970c-4258-8d2d-b1e01cd8a76bThu, 15 Aug 2024 00:15:00 -040019:28falsebonus                            Sweat Equity with Bryan Pollock [E147] - Automotive Field TheorySweat Equity with Bryan Pollock [E147] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                            "Diagnosing the Aftermarket A to Z," podcast host Matt Fanslow and guest Bryan Pollock, "The Beast from the East," explore "sweat equity" in the automotive repair industry. They discuss the dedication technicians invest beyond regular hours, contributing to personal growth and shop success. They emphasize mentorship, financial awareness, and community involvement, highlighting how these factors create a positive workplace culture and enhance both personal and professional development.

                            • Discussion on Vintage Tools (00:01:07)
                            • Importance of Sweat Equity (00:06:21)
                            • Impact on Business Reputation (00:07:52)
                            • Long-Term Effects of Physical Demands (00:09:54)
                            • Experience with Difficult Repairs (00:12:41)
                            • The Importance of Understanding Problems (00:14:53)
                            • Sweat Equity in Business (00:15:39)
                            • Cinematic Parallels (00:16:10)
                            • Employee Compensation and Business Success (00:16:44)
                            • Owner vs. Employee Success (00:17:53)
                            • Risk of Ownership (00:18:58)
                            • Arbitrary Salary Ceilings (00:21:07)
                            • Business Pillars and Employee Value (00:22:43)
                            • Culture and Treatment of Employees (00:25:10)
                            • The Danger of Focus on Money (00:26:04)
                            • Living Costs and Compensation (00:27:57)
                            • Job Satisfaction Over Salary (00:28:10)
                            • Sweat Equity and Career Growth (00:29:25)
                            • Perception of Self-Employment (00:30:00)
                            • Understanding Sweat Equity (00:30:41)
                            • Intangible Benefits of the Workplace (00:30:57)
                            • Financial Awareness in Spending (00:31:13)
                            • The Cost of Beverage Choices (00:31:55)
                            • Toolbox Spending Habits (00:32:24)
                            • Understanding Perspectives on Spending (00:33:19)
                            • The Value of Previous Employees (00:34:15)
                            • Ego and Hiring Practices (00:36:23)
                            • Negativity and Work Culture (00:39:06)
                            • The Importance of Grace and Honesty (00:42:33)
                            • Training Young Employees (00:44:24)
                            • Hiring Challenges (00:46:14)
                            • Unrealistic Job Requirements (00:47:08)
                            • Workplace Atmosphere Importance (00:48:24)
                            • Financial Growth and Spending Habits (00:49:26)
                            • Profit Sharing and Employee Engagement (00:52:11)
                            • Future Aspirations of Employees (00:52:49)

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            Thanks to our Partner, NAPA Autotech

                            "Diagnosing the Aftermarket A to Z," podcast host Matt Fanslow and guest Bryan Pollock, "The Beast from the East," explore "sweat equity" in the automotive repair industry. They discuss the dedication technicians invest beyond regular hours, contributing to personal growth and shop success. They emphasize mentorship, financial awareness, and community involvement, highlighting how these factors create a positive workplace culture and enhance both personal and professional development.

                            • Discussion on Vintage Tools (00:01:07)
                            • Importance of Sweat Equity (00:06:21)
                            • Impact on Business Reputation (00:07:52)
                            • Long-Term Effects of Physical Demands (00:09:54)
                            • Experience with Difficult Repairs (00:12:41)
                            • The Importance of Understanding Problems (00:14:53)
                            • Sweat Equity in Business (00:15:39)
                            • Cinematic Parallels (00:16:10)
                            • Employee Compensation and Business Success (00:16:44)
                            • Owner vs. Employee Success (00:17:53)
                            • Risk of Ownership (00:18:58)
                            • Arbitrary Salary Ceilings (00:21:07)
                            • Business Pillars and Employee Value (00:22:43)
                            • Culture and Treatment of Employees (00:25:10)
                            • The Danger of Focus on Money (00:26:04)
                            • Living Costs and Compensation (00:27:57)
                            • Job Satisfaction Over Salary (00:28:10)
                            • Sweat Equity and Career Growth (00:29:25)
                            • Perception of Self-Employment (00:30:00)
                            • Understanding Sweat Equity (00:30:41)
                            • Intangible Benefits of the Workplace (00:30:57)
                            • Financial Awareness in Spending (00:31:13)
                            • The Cost of Beverage Choices (00:31:55)
                            • Toolbox Spending Habits (00:32:24)
                            • Understanding Perspectives on Spending (00:33:19)
                            • The Value of Previous Employees (00:34:15)
                            • Ego and Hiring Practices (00:36:23)
                            • Negativity and Work Culture (00:39:06)
                            • The Importance of Grace and Honesty (00:42:33)
                            • Training Young Employees (00:44:24)
                            • Hiring Challenges (00:46:14)
                            • Unrealistic Job Requirements (00:47:08)
                            • Workplace Atmosphere Importance (00:48:24)
                            • Financial Growth and Spending Habits (00:49:26)
                            • Profit Sharing and Employee Engagement (00:52:11)
                            • Future Aspirations of Employees (00:52:49)

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            b928b045-16b3-498a-a378-ea4da50ce623Wed, 14 Aug 2024 00:15:00 -040054:51falsebonus                            Marketing Lingo & Misconceptions [E113] - The Auto Repair Marketing PodcastMarketing Lingo & Misconceptions [E113] - The Auto Repair Marketing PodcastAre you an auto repair shop owner looking to demystify the world of marketing jargon and take your business to the next level?

                            Join hosts Brian and Kim Walker in this must-listen episode of the Auto Repair Marketing Podcast as they unravel the mysteries behind marketing terms that could be holding your business back.

                            Ever wondered if boosting a post is worth your money or how SEO can actually drive more customers to your door?

                            We’ve got the answers.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)


                            Show Notes with Timestamps

                            • Introduction to the Episode (00:00:01) Brian and Kim welcome listeners and introduce the episode's focus on marketing lingo and misconceptions.
                            • Purpose of the Episode (00:01:07) Discussion on why understanding marketing terminology is crucial for effective communication in the automotive repair industry.
                            • Boosted Posts vs. Facebook Ads (00:02:53) Clarification on the differences between boosting a post and creating a full Facebook ad.
                            • Landing Pages vs. Full Websites (00:04:57) Explanation of landing pages as minimal websites designed for conversions, distinct from full websites.
                            • Leads vs. Conversions (00:08:16) Defining leads as initial interest and conversions as completed transactions or appointments.
                            • Understanding SEO (00:10:26) SEO stands for search engine optimization, focusing on making a website authoritative in its niche.
                            • Organic vs. Paid Search (00:11:53) Differentiation between organic search results and paid search ads in digital marketing.
                            • Geo-Targeting vs. Geofencing (00:14:35) Discussion on the differences between geo-targeting for general ads and geofencing for highly specific targeting.
                            • Geofencing vs. Geo Targeting (00:16:13) Discussion on the differences between geofencing and geo targeting in advertising effectiveness.
                            • Alt Text and SEO (00:17:06) Explanation of alt text's role in SEO and its importance for visually impaired users.
                            • Backlinks vs. Internal Links (00:20:39) Clarification of backlinks and internal links, including their significance for website navigation and SEO.
                            • Understanding Bounce Rate (00:21:41) Definition of bounce rate and its implications for website performance in the auto repair industry.
                            • Impressions vs. Clicks (00:22:54) Overview of the difference between impressions (ads shown) and clicks (user engagement).
                            • CTR, CPC, and CPA (00:24:08) Definitions of click-through rate, cost per click, and cost per acquisition in marketing metrics.
                            • User Experience (UX) (00:27:01) Discussion on the importance of user experience for website navigation and customer satisfaction.
                            • Unique Selling Proposition (USP) (00:29:08) Exploration of unique selling propositions and their role in differentiating a business from competitors.
                            • Inbound vs. Outbound Marketing (00:31:07) Comparison of inbound and outbound marketing strategies and their relevance to auto repair shops.
                            • Google Business Profile Explained (00:32:46) Overview of Google Business Profile as a mini website for businesses.
                            • Google Maps and Marketing (00:32:58) Discussion on how Google Maps displays search results and business profiles.
                            • Industry Changes and Terminology (00:33:38) Humorous take on the rapidly changing digital marketing landscape.
                            • Google Ads vs. Adwords (00:34:12) Clarification on the rebranding from Google Adwords to Google Ads.
                            • Wrap-up and Acknowledgments (00:34:26) Reflection on the lengthy discussion and appreciation for listener patience.
                            • Hurricane Reference (00:34:36) Light-hearted mention of dealing with unexpected challenges during recording.
                            • Sponsor Appreciation (00:35:05) Acknowledgment of RepairPal's support for the podcast.
                            • Listener Engagement Encouragement (00:35:25) Invitation for listeners to submit questions or topics for future episodes.
                            • Aftermarket Radio Network Mention (00:35:45) Promotion of other podcasts available on the aftermarket radio network.
                            • Closing Remarks (00:35:54) Final thoughts and encouragement to tune in next week.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            Are you an auto repair shop owner looking to demystify the world of marketing jargon and take your business to the next level?

                            Join hosts Brian and Kim Walker in this must-listen episode of the Auto Repair Marketing Podcast as they unravel the mysteries behind marketing terms that could be holding your business back.

                            Ever wondered if boosting a post is worth your money or how SEO can actually drive more customers to your door?

                            We’ve got the answers.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)


                            Show Notes with Timestamps

                            • Introduction to the Episode (00:00:01) Brian and Kim welcome listeners and introduce the episode's focus on marketing lingo and misconceptions.
                            • Purpose of the Episode (00:01:07) Discussion on why understanding marketing terminology is crucial for effective communication in the automotive repair industry.
                            • Boosted Posts vs. Facebook Ads (00:02:53) Clarification on the differences between boosting a post and creating a full Facebook ad.
                            • Landing Pages vs. Full Websites (00:04:57) Explanation of landing pages as minimal websites designed for conversions, distinct from full websites.
                            • Leads vs. Conversions (00:08:16) Defining leads as initial interest and conversions as completed transactions or appointments.
                            • Understanding SEO (00:10:26) SEO stands for search engine optimization, focusing on making a website authoritative in its niche.
                            • Organic vs. Paid Search (00:11:53) Differentiation between organic search results and paid search ads in digital marketing.
                            • Geo-Targeting vs. Geofencing (00:14:35) Discussion on the differences between geo-targeting for general ads and geofencing for highly specific targeting.
                            • Geofencing vs. Geo Targeting (00:16:13) Discussion on the differences between geofencing and geo targeting in advertising effectiveness.
                            • Alt Text and SEO (00:17:06) Explanation of alt text's role in SEO and its importance for visually impaired users.
                            • Backlinks vs. Internal Links (00:20:39) Clarification of backlinks and internal links, including their significance for website navigation and SEO.
                            • Understanding Bounce Rate (00:21:41) Definition of bounce rate and its implications for website performance in the auto repair industry.
                            • Impressions vs. Clicks (00:22:54) Overview of the difference between impressions (ads shown) and clicks (user engagement).
                            • CTR, CPC, and CPA (00:24:08) Definitions of click-through rate, cost per click, and cost per acquisition in marketing metrics.
                            • User Experience (UX) (00:27:01) Discussion on the importance of user experience for website navigation and customer satisfaction.
                            • Unique Selling Proposition (USP) (00:29:08) Exploration of unique selling propositions and their role in differentiating a business from competitors.
                            • Inbound vs. Outbound Marketing (00:31:07) Comparison of inbound and outbound marketing strategies and their relevance to auto repair shops.
                            • Google Business Profile Explained (00:32:46) Overview of Google Business Profile as a mini website for businesses.
                            • Google Maps and Marketing (00:32:58) Discussion on how Google Maps displays search results and business profiles.
                            • Industry Changes and Terminology (00:33:38) Humorous take on the rapidly changing digital marketing landscape.
                            • Google Ads vs. Adwords (00:34:12) Clarification on the rebranding from Google Adwords to Google Ads.
                            • Wrap-up and Acknowledgments (00:34:26) Reflection on the lengthy discussion and appreciation for listener patience.
                            • Hurricane Reference (00:34:36) Light-hearted mention of dealing with unexpected challenges during recording.
                            • Sponsor Appreciation (00:35:05) Acknowledgment of RepairPal's support for the podcast.
                            • Listener Engagement Encouragement (00:35:25) Invitation for listeners to submit questions or topics for future episodes.
                            • Aftermarket Radio Network Mention (00:35:45) Promotion of other podcasts available on the aftermarket radio network.
                            • Closing Remarks (00:35:54) Final thoughts and encouragement to tune in next week.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            13c84e2b-deb4-4a52-bc4f-795b7cbf3baeWed, 14 Aug 2024 00:15:00 -040036:20falsebonus                            Is the Automotive Industry Ready for a Language Revolution? [RR 980]Is the Automotive Industry Ready for a Language Revolution? [RR 980]Thanks to our Partner, NAPA Auto Care Michael Smith discusses the need for a language and mindset shift to elevate the perception of automotive professionals. The conversation highlights the transition from viewing independent shops as "mom and pop" operations to recognizing them as sophisticated businesses led by "solopreneurs" or "mechanical and technology specialists." Michael also introduces the concept of psycholinguistics, explaining how the words we use shape our beliefs and self-perception. For instance, identifying oneself as a "mechanic" can reinforce a limited self-image, trapping individuals in a cycle that hinders growth and innovation. To break free from this cycle, there must be a conscious effort to change the language used within the industry. Michael Smith, The Institute. Michael Smith’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • The Rise of the Mechanical and Technology Specialist: https://remarkableresults.biz/rise/
                            • Discussion on Leadership and Inspiration (00:01:32) Carm discusses a leadership course Michael conducted that inspired daughter Tracy to take initiative. https://www.wearetheinstitute.com/upcoming-events
                            • The Rise of the Mechanical and Technology Specialist (00:03:06) Carm introduces his declaration on evolving industry language and its impact on professionalism.
                            • Mindset Shift in the Automotive Industry (00:04:53) Michael emphasizes the need for a mindset shift to elevate the automotive industry's perception.
                            • Changing the Narrative (00:06:39) Carm and Michael discuss the importance of changing internal and external narratives about the industry.
                            • Language Shift from Mom and Pop (00:08:54) Carm critiques the term "mom and pop" and advocates for a more respectful language.
                            • The Evolution of Industry Perception (00:10:00) Michael discusses how industry language reflects the evolution of independent shops.
                            • Value Beyond Fixing Cars (00:11:30) Michael stresses the broader contributions of automotive professionals to society and safety.
                            • Introducing the Term 'Solopreneur' (00:12:02) The term "solopreneur" to better represent independent shop owners.
                            • Challenges for New Owners (00:13:14) Michael explains the transition challenges faced by new shop owners from technician roles.
                            • Preparing for Industry Changes (00:14:02) Michael emphasizes the importance of readiness for upcoming industry changes and challenges.
                            • Carm's Keynote on Language Shift (00:14:52) Carm shares his experiences delivering keynotes on the importance of language in the industry.
                            • Psycholinguistics and Language Impact (00:16:12) Discussion on how language shapes self-perception in the automotive repair industry.
                            • Intentional Language Change (00:17:52) Emphasis on the need for a conscious effort to shift industry language.
                            • Language and Industry Perception (00:19:34) The importance of using industry-specific language to elevate professional perception.
                            • Cultural Shift in Automotive Industry (00:20:22) The need for a cultural transformation to enhance the industry's value.
                            • Private Equity Language (00:25:06) Understanding private equity language to effectively negotiate and present value.
                            • Foundational Business Principles (00:27:12) Highlighting the necessity of solid business fundamentals for sustainable success.
                            • Transferable Value in Legacy (00:30:02) The importance of creating transferable value for legacy and future generations.
                            • The Value of Boomer-Owned Shops (00:32:03) Discussion on the lack of transferable value in many boomer-owned automotive shops.
                            • Creating Transferable Value (00:32:26) A shop owner's concern about the feasibility of building transferable value at 60 years old.
                            • Preparing the Next Generation (00:33:45) Emphasizing the need to equip successors with knowledge for future industry challenges.
                            • The Path to Mastery (00:35:27) Understanding that mastery involves continuous learning and humility in recognizing what we don't know.
                            • Change Agents in the Industry (00:36:32) Exploring how early adopters drive change within the automotive repair industry.
                            • Unique Value Proposition (00:38:28) Importance of having a clear value proposition to succeed in a competitive landscape.
                            • The Complexity of Automotive Repair (00:40:12) Discussing the increasing complexity of the automotive repair industry compared to other trades.
                            • Language and Mindset Shift (00:41:52) The need for a language change to elevate the perception and expectations within the industry.
                            • Existential Questions for Business Owners (00:43:39) Encouraging shop owners to reflect on their purpose and legacy in the industry..
                            • Encouragement to Shift Language (00:48:19) The importance of stepping away from common industry language to redefine personal and professional narratives.
                            • Self-Reflection and Behavior (00:49:03) Michael highlights the connection between self-talk and behavior, urging deep personal reflection on one’s language about the industry.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                     Thanks to our Partner, NAPA Auto Care Michael Smith discusses the need for a language and mindset shift to elevate the perception of automotive professionals. The conversation highlights the transition from viewing independent shops as "mom and pop" operations to recognizing them as sophisticated businesses led by "solopreneurs" or "mechanical and technology specialists." Michael also introduces the concept of psycholinguistics, explaining how the words we use shape our beliefs and self-perception. For instance, identifying oneself as a "mechanic" can reinforce a limited self-image, trapping individuals in a cycle that hinders growth and innovation. To break free from this cycle, there must be a conscious effort to change the language used within the industry. Michael Smith, The Institute. Michael Smith’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • The Rise of the Mechanical and Technology Specialist: https://remarkableresults.biz/rise/
                            • Discussion on Leadership and Inspiration (00:01:32) Carm discusses a leadership course Michael conducted that inspired daughter Tracy to take initiative. https://www.wearetheinstitute.com/upcoming-events
                            • The Rise of the Mechanical and Technology Specialist (00:03:06) Carm introduces his declaration on evolving industry language and its impact on professionalism.
                            • Mindset Shift in the Automotive Industry (00:04:53) Michael emphasizes the need for a mindset shift to elevate the automotive industry's perception.
                            • Changing the Narrative (00:06:39) Carm and Michael discuss the importance of changing internal and external narratives about the industry.
                            • Language Shift from Mom and Pop (00:08:54) Carm critiques the term "mom and pop" and advocates for a more respectful language.
                            • The Evolution of Industry Perception (00:10:00) Michael discusses how industry language reflects the evolution of independent shops.
                            • Value Beyond Fixing Cars (00:11:30) Michael stresses the broader contributions of automotive professionals to society and safety.
                            • Introducing the Term 'Solopreneur' (00:12:02) The term "solopreneur" to better represent independent shop owners.
                            • Challenges for New Owners (00:13:14) Michael explains the transition challenges faced by new shop owners from technician roles.
                            • Preparing for Industry Changes (00:14:02) Michael emphasizes the importance of readiness for upcoming industry changes and challenges.
                            • Carm's Keynote on Language Shift (00:14:52) Carm shares his experiences delivering keynotes on the importance of language in the industry.
                            • Psycholinguistics and Language Impact (00:16:12) Discussion on how language shapes self-perception in the automotive repair industry.
                            • Intentional Language Change (00:17:52) Emphasis on the need for a conscious effort to shift industry language.
                            • Language and Industry Perception (00:19:34) The importance of using industry-specific language to elevate professional perception.
                            • Cultural Shift in Automotive Industry (00:20:22) The need for a cultural transformation to enhance the industry's value.
                            • Private Equity Language (00:25:06) Understanding private equity language to effectively negotiate and present value.
                            • Foundational Business Principles (00:27:12) Highlighting the necessity of solid business fundamentals for sustainable success.
                            • Transferable Value in Legacy (00:30:02) The importance of creating transferable value for legacy and future generations.
                            • The Value of Boomer-Owned Shops (00:32:03) Discussion on the lack of transferable value in many boomer-owned automotive shops.
                            • Creating Transferable Value (00:32:26) A shop owner's concern about the feasibility of building transferable value at 60 years old.
                            • Preparing the Next Generation (00:33:45) Emphasizing the need to equip successors with knowledge for future industry challenges.
                            • The Path to Mastery (00:35:27) Understanding that mastery involves continuous learning and humility in recognizing what we don't know.
                            • Change Agents in the Industry (00:36:32) Exploring how early adopters drive change within the automotive repair industry.
                            • Unique Value Proposition (00:38:28) Importance of having a clear value proposition to succeed in a competitive landscape.
                            • The Complexity of Automotive Repair (00:40:12) Discussing the increasing complexity of the automotive repair industry compared to other trades.
                            • Language and Mindset Shift (00:41:52) The need for a language change to elevate the perception and expectations within the industry.
                            • Existential Questions for Business Owners (00:43:39) Encouraging shop owners to reflect on their purpose and legacy in the industry..
                            • Encouragement to Shift Language (00:48:19) The importance of stepping away from common industry language to redefine personal and professional narratives.
                            • Self-Reflection and Behavior (00:49:03) Michael highlights the connection between self-talk and behavior, urging deep personal reflection on one’s language about the industry.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>ee9336d8-0a28-49a3-a2d1-f36ec68a756fTue, 13 Aug 2024 00:15:00 -040049:37falsefull980980                            Navigate and Elevate Your Auto Repair Shop! [E177] - Chris Cotton Weekly BlitzNavigate and Elevate Your Auto Repair Shop! [E177] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton focuses on enhancing auto repair shop performance, highlighting the crucial role of service advisors in the estimation process. He stresses the importance of advisors not projecting their financial limitations onto customers, ensuring all necessary repairs are transparently presented. Key points include understanding customer needs, providing comprehensive estimates, building trust, and improving average repair orders. Coach Chris advocates for regular training, consistent processes, and leveraging technology like digital vehicle inspections. Sponsored by Shop Marketing Pros, the episode underscores the need for continuous improvement and effective communication to boost shop profitability.

                            Introduction to the Episode (00:00:09)

                            • Coach Chris Cotton introduces the podcast and its focus on auto repair business improvement.

                            Sponsor Acknowledgment (00:01:13)

                            • Thanks to Shop Marketing Pros for their tailored marketing services for auto repair shops.

                            Navigating Challenges in Auto Repair (00:01:13)

                            • Discussion on the current challenges faced by auto repair shops and the need for improvement.

                            Service Advisor Issues (00:02:47)

                            • Exploration of problems arising from service advisors skipping steps in the estimation process.

                            Selling with Their Own Wallet (00:04:05)

                            • Emphasis on service advisors not projecting their financial limitations onto customers.

                            Importance of Comprehensive Estimates (00:05:15)

                            • Highlighting the need for transparent presentation of all necessary repairs and services.

                            Role of Technicians and Service Advisors (00:06:31)

                            • Clarification on the responsibilities of technicians and service advisors in the estimation process.

                            Wraparound Services Explained (00:07:50)

                            • Definition and importance of additional services that enhance primary repairs.

                            Mileage-Based Maintenance Recommendations (00:09:13)

                            • Discussion on the significance of adhering to mileage-based maintenance schedules.

                            Impact of Average Estimates on Repair Orders (00:10:28)

                            • Analysis of how average estimates influence average repair order metrics.

                            Building Customer Trust (00:11:45)

                            • The relationship between thorough estimates and customer trust in the service.

                            Revenue Growth Through Higher Estimates (00:12:56)

                            • Linking accurate estimates to increased revenue and profitability for auto repair shops.

                            Creating a Perfect Estimate Process (00:14:04)

                            • Steps to establish a clear and effective estimation process for service advisors.

                            Customer Interaction in the Estimation Process (00:14:04)

                            • Importance of warm customer greetings and accurate documentation of concerns.

                            Digital Vehicle Inspection (00:14:04)

                            • Advocating for the use of digital vehicle inspections over paper methods.

                            Preparing the Estimate (00:15:18)

                            • Steps for compiling and presenting a comprehensive estimate to customers.

                            Follow-Up and Customer Communication (00:16:18)

                            • Stressing the importance of following up and documenting customer decisions.

                            Utilizing Technology for Training (00:17:23)

                            • The role of training videos in reinforcing the estimation process for service advisors.

                            Conclusion and Call to Action (00:18:24)

                            • Encouragement for continuous learning and adapting to improve shop performance.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton focuses on enhancing auto repair shop performance, highlighting the crucial role of service advisors in the estimation process. He stresses the importance of advisors not projecting their financial limitations onto customers, ensuring all necessary repairs are transparently presented. Key points include understanding customer needs, providing comprehensive estimates, building trust, and improving average repair orders. Coach Chris advocates for regular training, consistent processes, and leveraging technology like digital vehicle inspections. Sponsored by Shop Marketing Pros, the episode underscores the need for continuous improvement and effective communication to boost shop profitability.

                            Introduction to the Episode (00:00:09)

                            • Coach Chris Cotton introduces the podcast and its focus on auto repair business improvement.

                            Sponsor Acknowledgment (00:01:13)

                            • Thanks to Shop Marketing Pros for their tailored marketing services for auto repair shops.

                            Navigating Challenges in Auto Repair (00:01:13)

                            • Discussion on the current challenges faced by auto repair shops and the need for improvement.

                            Service Advisor Issues (00:02:47)

                            • Exploration of problems arising from service advisors skipping steps in the estimation process.

                            Selling with Their Own Wallet (00:04:05)

                            • Emphasis on service advisors not projecting their financial limitations onto customers.

                            Importance of Comprehensive Estimates (00:05:15)

                            • Highlighting the need for transparent presentation of all necessary repairs and services.

                            Role of Technicians and Service Advisors (00:06:31)

                            • Clarification on the responsibilities of technicians and service advisors in the estimation process.

                            Wraparound Services Explained (00:07:50)

                            • Definition and importance of additional services that enhance primary repairs.

                            Mileage-Based Maintenance Recommendations (00:09:13)

                            • Discussion on the significance of adhering to mileage-based maintenance schedules.

                            Impact of Average Estimates on Repair Orders (00:10:28)

                            • Analysis of how average estimates influence average repair order metrics.

                            Building Customer Trust (00:11:45)

                            • The relationship between thorough estimates and customer trust in the service.

                            Revenue Growth Through Higher Estimates (00:12:56)

                            • Linking accurate estimates to increased revenue and profitability for auto repair shops.

                            Creating a Perfect Estimate Process (00:14:04)

                            • Steps to establish a clear and effective estimation process for service advisors.

                            Customer Interaction in the Estimation Process (00:14:04)

                            • Importance of warm customer greetings and accurate documentation of concerns.

                            Digital Vehicle Inspection (00:14:04)

                            • Advocating for the use of digital vehicle inspections over paper methods.

                            Preparing the Estimate (00:15:18)

                            • Steps for compiling and presenting a comprehensive estimate to customers.

                            Follow-Up and Customer Communication (00:16:18)

                            • Stressing the importance of following up and documenting customer decisions.

                            Utilizing Technology for Training (00:17:23)

                            • The role of training videos in reinforcing the estimation process for service advisors.

                            Conclusion and Call to Action (00:18:24)

                            • Encouragement for continuous learning and adapting to improve shop performance.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                            The Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            d7a07afa-d749-4dc4-864a-2e9539f1ed60Mon, 12 Aug 2024 00:15:00 -040017:31falsebonus                            Smart Advice to New Shop Owners [THA 393]Smart Advice to New Shop Owners [THA 393]Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class This episode is packed full of practical advice and personal stories that will resonate with new and aspiring shop owners. From leadership and financial management to team development and continuous learning, there's something for everyone. Key insights include the significance of self-awareness, the balance between assertiveness and approachability, the value of mentorship, and the necessity of understanding financial health. Show Notes
                            • Watch Full Video Episode
                            • Leadership Challenges for New Owners (00:03:39) Discussion on the courage and mindset required for new shop owners transitioning from technicians.
                            • Matt's Personal Story (00:04:46) Matt shares his journey of overcoming a catastrophic injury and learning to run his business.
                            • Developing Leadership Skills (00:05:10) The importance of recognizing personal strengths and weaknesses in leadership.
                            • Balancing Assertiveness and Approachability (00:06:22) The challenge of being both assertive and approachable as a leader.
                            • The Value of Delegation (00:06:54) Panelists discuss the difficulties of delegating tasks and trusting team members.
                            • Peer Support in the Industry (00:08:01) Carm highlights the importance of seeking help and support from peers in the automotive industry.
                            • The Role of Coaching (00:10:04) Tom emphasizes the benefits of leveraging coaching services for business success.
                            • Understanding Finances (00:12:19) Discussion on the significance of financial awareness and making informed business decisions.
                            • Building a Strong Foundation (00:13:28) Tom draws parallels between scouting and building a successful automotive business.
                            • Finding Purpose and Alignment (00:15:02) The importance of aligning with team members who share the business vision.
                            • Letting Go and Empowering Employees (00:15:52) Insights on the challenge of stepping back and empowering employees to grow.
                            • Creating a Team of Heroes (00:16:32) Discusses the importance of guiding younger technicians and the balance between letting them learn through struggle.
                            • Controlled Failure as a Learning Tool (00:17:22) Explores the concept of controlled failure in learning and its parallels to youth-led scouting.
                            • Understanding Financial Margins (00:18:33) Emphasizes the significance of understanding profit margins and financial health for shop owners.
                            • The Importance of a Shop Management System (00:19:14) Highlights the necessity of having a solid shop management system for operational efficiency.
                            • Facing Business Uncertainties (00:22:02) Matt shares his initial fears and the value of a comprehensive business plan before opening his shop.
                            • The Courage to Hire (00:23:10) Discusses the fear of hiring an advisor and the eventual realization of their value in the business.
                            • Hiring the Right People (00:25:35) Focuses on viewing employees as assets and the importance of making informed hiring decisions.
                            • Customer Loyalty and Shop Culture (00:27:28) Stresses the need for a strong shop culture to maintain customer loyalty and service quality.
                            • The Value of Training (00:28:17) Discusses the importance of investing in training for employees and the long-term benefits it brings.
                            • Being a Perpetual Student (00:29:50) Carm talks about the importance of continuous education and learning for shop owners.
                            • Leadership and Culture Connection (00:32:00) Explores the intertwined nature of leadership and culture in building a successful shop environment.
                            • Understanding Leadership (00:32:22) Discussion on personal leadership, personality traits, and the importance of self-assessment tools.
                            • Developing Team Leaders (00:32:47) Emphasis on nurturing leadership within the team and the impact of leadership coaching.
                            • Financial Support for Training (00:33:49) Overview of reimbursement programs that support leadership training costs for staff.
                            • Team Collaboration Growth (00:34:37) Insights into improved team collaboration and resolving conflicts independently.
                            • Self-Reflection for Shop Owners (00:35:25) Advice on understanding personal strengths and weaknesses for effective leadership.
                            • Peer Support in Leadership (00:36:14) The value of peer discussions and support in personal and professional growth.
                            • Self-Evaluation Importance (00:36:45) Highlighting the need for self-evaluation, especially for new and younger shop owners.
                            • Transformation Through Assessment (00:37:03) Personal growth and transformation through repeated strengths assessment tests.
                            • Right People in Right Roles (00:38:17) Importance of aligning team members with their strengths for optimal performance.
                            • Continuous Learning and Adaptation (00:40:17) Encouragement to embrace challenges and continuously learn in business management.
                            • Risk Management in Business (00:41:34) Discussion on understanding and managing risks as an essential part of business.
                            • Time Management for Business Growth (00:42:08) Advice on documenting time wasters and focusing on business development.
                            • The Pull of Passion (00:43:08) Reflection on the challenges of balancing passion for work with business responsibilities.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class This episode is packed full of practical advice and personal stories that will resonate with new and aspiring shop owners. From leadership and financial management to team development and continuous learning, there's something for everyone. Key insights include the significance of self-awareness, the balance between assertiveness and approachability, the value of mentorship, and the necessity of understanding financial health. Show Notes
                            • Watch Full Video Episode
                            • Leadership Challenges for New Owners (00:03:39) Discussion on the courage and mindset required for new shop owners transitioning from technicians.
                            • Matt's Personal Story (00:04:46) Matt shares his journey of overcoming a catastrophic injury and learning to run his business.
                            • Developing Leadership Skills (00:05:10) The importance of recognizing personal strengths and weaknesses in leadership.
                            • Balancing Assertiveness and Approachability (00:06:22) The challenge of being both assertive and approachable as a leader.
                            • The Value of Delegation (00:06:54) Panelists discuss the difficulties of delegating tasks and trusting team members.
                            • Peer Support in the Industry (00:08:01) Carm highlights the importance of seeking help and support from peers in the automotive industry.
                            • The Role of Coaching (00:10:04) Tom emphasizes the benefits of leveraging coaching services for business success.
                            • Understanding Finances (00:12:19) Discussion on the significance of financial awareness and making informed business decisions.
                            • Building a Strong Foundation (00:13:28) Tom draws parallels between scouting and building a successful automotive business.
                            • Finding Purpose and Alignment (00:15:02) The importance of aligning with team members who share the business vision.
                            • Letting Go and Empowering Employees (00:15:52) Insights on the challenge of stepping back and empowering employees to grow.
                            • Creating a Team of Heroes (00:16:32) Discusses the importance of guiding younger technicians and the balance between letting them learn through struggle.
                            • Controlled Failure as a Learning Tool (00:17:22) Explores the concept of controlled failure in learning and its parallels to youth-led scouting.
                            • Understanding Financial Margins (00:18:33) Emphasizes the significance of understanding profit margins and financial health for shop owners.
                            • The Importance of a Shop Management System (00:19:14) Highlights the necessity of having a solid shop management system for operational efficiency.
                            • Facing Business Uncertainties (00:22:02) Matt shares his initial fears and the value of a comprehensive business plan before opening his shop.
                            • The Courage to Hire (00:23:10) Discusses the fear of hiring an advisor and the eventual realization of their value in the business.
                            • Hiring the Right People (00:25:35) Focuses on viewing employees as assets and the importance of making informed hiring decisions.
                            • Customer Loyalty and Shop Culture (00:27:28) Stresses the need for a strong shop culture to maintain customer loyalty and service quality.
                            • The Value of Training (00:28:17) Discusses the importance of investing in training for employees and the long-term benefits it brings.
                            • Being a Perpetual Student (00:29:50) Carm talks about the importance of continuous education and learning for shop owners.
                            • Leadership and Culture Connection (00:32:00) Explores the intertwined nature of leadership and culture in building a successful shop environment.
                            • Understanding Leadership (00:32:22) Discussion on personal leadership, personality traits, and the importance of self-assessment tools.
                            • Developing Team Leaders (00:32:47) Emphasis on nurturing leadership within the team and the impact of leadership coaching.
                            • Financial Support for Training (00:33:49) Overview of reimbursement programs that support leadership training costs for staff.
                            • Team Collaboration Growth (00:34:37) Insights into improved team collaboration and resolving conflicts independently.
                            • Self-Reflection for Shop Owners (00:35:25) Advice on understanding personal strengths and weaknesses for effective leadership.
                            • Peer Support in Leadership (00:36:14) The value of peer discussions and support in personal and professional growth.
                            • Self-Evaluation Importance (00:36:45) Highlighting the need for self-evaluation, especially for new and younger shop owners.
                            • Transformation Through Assessment (00:37:03) Personal growth and transformation through repeated strengths assessment tests.
                            • Right People in Right Roles (00:38:17) Importance of aligning team members with their strengths for optimal performance.
                            • Continuous Learning and Adaptation (00:40:17) Encouragement to embrace challenges and continuously learn in business management.
                            • Risk Management in Business (00:41:34) Discussion on understanding and managing risks as an essential part of business.
                            • Time Management for Business Growth (00:42:08) Advice on documenting time wasters and focusing on business development.
                            • The Pull of Passion (00:43:08) Reflection on the challenges of balancing passion for work with business responsibilities.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                       ]]>24a549a6-7e98-45f6-8134-e3f3696a8d6aFri, 09 Aug 2024 14:15:00 -040044:42falsefull393393                            What is Going on with the Market & Rates? [E130] - Business By The NumbersWhat is Going on with the Market & Rates? [E130] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                            In this week's episode of Business by the Numbers, Hunt Demarest, CPA, dives into the recent market volatility triggered by a disappointing jobs report and poor earnings from major companies. He explains the role of the Federal Reserve and the implications of the SOM Rule on predicting recessions.


                            Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion


                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.


                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.


                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.


                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.


                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.


                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            ]]>                            Thanks to our partners, NAPA TRACS and Promotive

                            In this week's episode of Business by the Numbers, Hunt Demarest, CPA, dives into the recent market volatility triggered by a disappointing jobs report and poor earnings from major companies. He explains the role of the Federal Reserve and the implications of the SOM Rule on predicting recessions.


                            Aftermarket Radio Network

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion


                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.


                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.


                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.


                            Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.


                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.


                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            ]]>                            69db3734-0699-4e91-a01e-6c898fbba192Thu, 08 Aug 2024 00:15:00 -040031:24falsebonus                            Social Constructs...Game Theory...and Auto Repair [E146] - Automotive Field TheorySocial Constructs...Game Theory...and Auto Repair [E146] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                            Matt Fanslow explores social constructs, relationships, and game theory. Inspired by a wedding he attended and a personal story about a friend dealing with infidelity, he highlights the importance of clear communication and expectations. He connects these themes to game theory, illustrating its relevance in both personal and professional interactions. 

                            Show Notes

                            • Economics with Dr. Joshua Rosenbloom [E038]: https://mattfanslow.captivate.fm/episode/038
                            • Automotive Technician Suicide with Margaret Light [E049]: https://mattfanslow.captivate.fm/episode/049
                            • Relationships 101 with Margaret Light [E058]: https://mattfanslow.captivate.fm/episode/058
                            • Dating Isn't Emotional Rehab with Margaret Light [E081]: https://mattfanslow.captivate.fm/episode/081
                            • Shame with Margaret Light [E103]: https://mattfanslow.captivate.fm/episode/103
                            • Good Grief with Margaret Light [E116]: https://mattfanslow.captivate.fm/episode/116
                            • Contemplating Game Theory (00:01:14) Matt reflects on his desire to discuss game theory, referencing a previous episode with an economist.
                            • Wedding Observations (00:02:27) Matt shares his experience attending a wedding and listening to the couple's vows.
                            • Social Constructs in Relationships (00:04:59) Matt discusses the social constructs couples create and their potential misunderstandings.
                            • Friend's Affair and Reflection (00:06:15) He reveals a friend's marital affair, prompting thoughts on social constructs and personal experiences.
                            • Expectations and Social Constructs (00:07:42) Matt explains how social constructs shape behavior and expectations in relationships.
                            • Game Theory Basics (00:09:59) He introduces game theory, linking it to social interactions and relationships.
                            • Defining Game Requirements (00:12:15) Matt outlines the requirements for a game, including players, rules, and payoffs.
                            • Social Constructs and Expectations (00:14:52) He emphasizes the importance of understanding and communicating expectations in relationships.
                            • Impact of Broken Rules (00:16:08) Matt discusses the consequences of unspoken rules being broken in relationships and service experiences.
                            • Inspiration from Experiences (00:18:34) He encourages listeners to draw inspiration from experiences in both personal and professional contexts.
                            • Setting Expectations (00:20:56) Importance of clear communication about processes and customer expectations in automotive services.
                            • Building Trust (00:22:05) Establishing trust through consistent service, transparency about costs, and addressing customer concerns.
                            • Concepts of Game Theory (00:23:16) Overview of game theory's relevance to relationships and social constructs, emphasizing common sense applications.

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            Thanks to our Partner, NAPA Autotech

                            Matt Fanslow explores social constructs, relationships, and game theory. Inspired by a wedding he attended and a personal story about a friend dealing with infidelity, he highlights the importance of clear communication and expectations. He connects these themes to game theory, illustrating its relevance in both personal and professional interactions. 

                            Show Notes

                            • Economics with Dr. Joshua Rosenbloom [E038]: https://mattfanslow.captivate.fm/episode/038
                            • Automotive Technician Suicide with Margaret Light [E049]: https://mattfanslow.captivate.fm/episode/049
                            • Relationships 101 with Margaret Light [E058]: https://mattfanslow.captivate.fm/episode/058
                            • Dating Isn't Emotional Rehab with Margaret Light [E081]: https://mattfanslow.captivate.fm/episode/081
                            • Shame with Margaret Light [E103]: https://mattfanslow.captivate.fm/episode/103
                            • Good Grief with Margaret Light [E116]: https://mattfanslow.captivate.fm/episode/116
                            • Contemplating Game Theory (00:01:14) Matt reflects on his desire to discuss game theory, referencing a previous episode with an economist.
                            • Wedding Observations (00:02:27) Matt shares his experience attending a wedding and listening to the couple's vows.
                            • Social Constructs in Relationships (00:04:59) Matt discusses the social constructs couples create and their potential misunderstandings.
                            • Friend's Affair and Reflection (00:06:15) He reveals a friend's marital affair, prompting thoughts on social constructs and personal experiences.
                            • Expectations and Social Constructs (00:07:42) Matt explains how social constructs shape behavior and expectations in relationships.
                            • Game Theory Basics (00:09:59) He introduces game theory, linking it to social interactions and relationships.
                            • Defining Game Requirements (00:12:15) Matt outlines the requirements for a game, including players, rules, and payoffs.
                            • Social Constructs and Expectations (00:14:52) He emphasizes the importance of understanding and communicating expectations in relationships.
                            • Impact of Broken Rules (00:16:08) Matt discusses the consequences of unspoken rules being broken in relationships and service experiences.
                            • Inspiration from Experiences (00:18:34) He encourages listeners to draw inspiration from experiences in both personal and professional contexts.
                            • Setting Expectations (00:20:56) Importance of clear communication about processes and customer expectations in automotive services.
                            • Building Trust (00:22:05) Establishing trust through consistent service, transparency about costs, and addressing customer concerns.
                            • Concepts of Game Theory (00:23:16) Overview of game theory's relevance to relationships and social constructs, emphasizing common sense applications.

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            33cb961c-dad2-447a-b938-ce2732cde258Wed, 07 Aug 2024 00:15:00 -040025:46falsebonus                            A Marketer's Take on "Just Say Yes" [E112] - The Auto Repair Marketing PodcastA Marketer's Take on "Just Say Yes" [E112] - The Auto Repair Marketing PodcastJoin Brian Walker in this thought-provoking episode of the Auto Repair Marketing Podcast as he delves into the controversial philosophy of "just say yes" in the auto repair industry. 

                            Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. 

                            He shares real-life examples of missed opportunities, highlighting the importance of proper service advisor training and the need to always look for ways to turn a "no" into a positive response. 

                            Tune in to gain valuable insights on optimizing your shop's phone interactions and maximizing your marketing investments. 

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Episode 106: shopmarketingpros.com/106

                            Empower Your Advisor : https://empoweryouradvisor.com/

                            Episode 2: Brian's Euro shop : https://shopmarketingpros.com/kim-and-brian-tell-their-story/

                            Episode 45: phone skills with Cecil Bullard: 

                            https://shopmarketingpros.com/ep-45-phone-skills-amplify-your-marketing-with-cecil-bullard/

                            Show Notes with Timestamps

                            • Introduction to "Just Say Yes" (00:00:10) Brian introduces the concept of "just say yes" in auto repair marketing.
                            • Philosophy Overview (00:01:18) Discussion on the philosophy of getting cars into shops, regardless of capacity or customer interest.
                            • The Divide in the Industry (00:02:12) Explains the polarizing nature of the "just say yes" philosophy among auto repair shops.
                            • Marketer's Perspective (00:02:12) Brian shares his insights as a marketer and the importance of customer engagement.
                            • Stressful Nature of Service Advisor Role (00:03:13) Highlights the stress faced by service advisors and its impact on customer interactions.
                            • Service Advisor Training Importance (00:04:20) Discusses the necessity of proper training for service advisors to improve customer retention.
                            • Examples of Missed Opportunities (00:05:17) Shares anecdotes illustrating how service advisors discourage potential customers.
                            • Case Study: Diesel Engine Inquiry (00:06:22) Describes a call where a service advisor prematurely dismissed a customer’s request.
                            • Flat Tire Assistance Example (00:07:24) Discusses a missed opportunity to create customer loyalty through service.
                            • Air Conditioning Inquiry Mismanagement (00:08:23) Highlights a situation where a service advisor refused service based on engine type.
                            • Timing Belt Refusal (00:09:24) Details a call where a service advisor rejected a customer based on vehicle age.
                            • RepairPal Sponsorship Mention (00:10:19) Introduces RepairPal as a resource for connecting shops with new customers.
                            • Frustration with Service Advisors (00:11:25) Expresses frustration over service advisors frequently telling potential customers "no."
                            • Misunderstanding Customer Needs (00:12:17) Discusses the importance of understanding customer queries beyond their initial questions.
                            • Radiator Inquiry Example (00:13:16) Describes a call where a service advisor failed to explore the customer's actual needs.
                            • Exhaust Repair Refusal (00:14:12) Shares an example of a service advisor not offering solutions for exhaust repairs.
                            • Training for Service Advisors (00:15:12) Importance of service advisor training and understanding good phone skills for effective customer engagement.
                            • Turning No into Yes Examples (00:16:23) Brian shares practical examples of converting customer inquiries from no to yes during phone interactions.
                            • The Philosophy of Saying Yes (00:17:23) Discussion on the positive implications of saying yes, while maintaining integrity and customer trust.
                            • Value of Marketing with Yes (00:18:23) Emphasizing that looking for ways to say yes enhances marketing effectiveness and customer satisfaction.
                            • Closing Remarks and Thank You (00:19:08) Brian thanks listeners and sponsors, encouraging engagement with the podcast and its content.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            Join Brian Walker in this thought-provoking episode of the Auto Repair Marketing Podcast as he delves into the controversial philosophy of "just say yes" in the auto repair industry. 

                            Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. 

                            He shares real-life examples of missed opportunities, highlighting the importance of proper service advisor training and the need to always look for ways to turn a "no" into a positive response. 

                            Tune in to gain valuable insights on optimizing your shop's phone interactions and maximizing your marketing investments. 

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Episode 106: shopmarketingpros.com/106

                            Empower Your Advisor : https://empoweryouradvisor.com/

                            Episode 2: Brian's Euro shop : https://shopmarketingpros.com/kim-and-brian-tell-their-story/

                            Episode 45: phone skills with Cecil Bullard: 

                            https://shopmarketingpros.com/ep-45-phone-skills-amplify-your-marketing-with-cecil-bullard/

                            Show Notes with Timestamps

                            • Introduction to "Just Say Yes" (00:00:10) Brian introduces the concept of "just say yes" in auto repair marketing.
                            • Philosophy Overview (00:01:18) Discussion on the philosophy of getting cars into shops, regardless of capacity or customer interest.
                            • The Divide in the Industry (00:02:12) Explains the polarizing nature of the "just say yes" philosophy among auto repair shops.
                            • Marketer's Perspective (00:02:12) Brian shares his insights as a marketer and the importance of customer engagement.
                            • Stressful Nature of Service Advisor Role (00:03:13) Highlights the stress faced by service advisors and its impact on customer interactions.
                            • Service Advisor Training Importance (00:04:20) Discusses the necessity of proper training for service advisors to improve customer retention.
                            • Examples of Missed Opportunities (00:05:17) Shares anecdotes illustrating how service advisors discourage potential customers.
                            • Case Study: Diesel Engine Inquiry (00:06:22) Describes a call where a service advisor prematurely dismissed a customer’s request.
                            • Flat Tire Assistance Example (00:07:24) Discusses a missed opportunity to create customer loyalty through service.
                            • Air Conditioning Inquiry Mismanagement (00:08:23) Highlights a situation where a service advisor refused service based on engine type.
                            • Timing Belt Refusal (00:09:24) Details a call where a service advisor rejected a customer based on vehicle age.
                            • RepairPal Sponsorship Mention (00:10:19) Introduces RepairPal as a resource for connecting shops with new customers.
                            • Frustration with Service Advisors (00:11:25) Expresses frustration over service advisors frequently telling potential customers "no."
                            • Misunderstanding Customer Needs (00:12:17) Discusses the importance of understanding customer queries beyond their initial questions.
                            • Radiator Inquiry Example (00:13:16) Describes a call where a service advisor failed to explore the customer's actual needs.
                            • Exhaust Repair Refusal (00:14:12) Shares an example of a service advisor not offering solutions for exhaust repairs.
                            • Training for Service Advisors (00:15:12) Importance of service advisor training and understanding good phone skills for effective customer engagement.
                            • Turning No into Yes Examples (00:16:23) Brian shares practical examples of converting customer inquiries from no to yes during phone interactions.
                            • The Philosophy of Saying Yes (00:17:23) Discussion on the positive implications of saying yes, while maintaining integrity and customer trust.
                            • Value of Marketing with Yes (00:18:23) Emphasizing that looking for ways to say yes enhances marketing effectiveness and customer satisfaction.
                            • Closing Remarks and Thank You (00:19:08) Brian thanks listeners and sponsors, encouraging engagement with the podcast and its content.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            4bd78529-98a9-4187-ae42-4dea91fdcdefWed, 07 Aug 2024 00:15:00 -040019:28falsebonus                            Powering Up: Tracy Capriotto Explores EV Safety [RR 978]Powering Up: Tracy Capriotto Explores EV Safety [RR 978]Thanks to our Partner, NAPA Auto Care Recorded at the NAPA Autotech Training Research Center in Canton, OH, Tracy Capriotto and Bill Weaver from NAPA Autotech Training dive into the fundamentals of electric vehicle safety. Key topics include personal protection equipment (PPE), the importance of glove safety and testing, and an introduction to using meters for EV systems inspection. Stay educated and inspired as you learn crucial EV safety insights from industry experts. Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Safety Protocol Introduction (00:00:26) Bill Weaver introduces basic safety protocols for working with electric vehicles.
                            • Personal Protective Equipment (00:00:56) Discussion on the importance of personal protective equipment, particularly gloves, for EV safety.
                            • Glove Sizing (00:02:16) Bill discusses glove sizing and the importance of proper fit for safety.
                            • Importance of Glove Testing (00:04:31) Bill emphasizes the necessity of verifying the absence of voltage before removing gloves.
                            • Pre-planning for EV Work (00:05:20) The importance of planning ahead when working with electric vehicles to ensure safety.
                            • Glove Testing Demonstration (00:06:05) Bill prepares to demonstrate how to test the safety of gloves before use.
                            • Inflation Method for Testing (00:06:24) Demonstration of inflating gloves to check for leaks and ensure safety.
                            • Self-Sealing Feature of Gloves (00:07:46) Bill explains how gloves can self-seal around small leaks and the importance of testing.
                            • Cleaning and Maintaining PPE (00:08:51) Discussion on how to clean gloves and tools to maintain their insulating properties.
                            • Glove Replacement Guidelines (00:09:49) Bill outlines the timeline and process for glove replacement and testing.
                            • Classifications of Gloves (00:10:45) Explanation of glove classifications and their voltage ratings for safety.
                            • Glove Testing Responsibility (00:11:10) Discussion on the personal responsibility for tracking glove testing and maintenance.
                            • Proper Storage of Gloves (00:12:13) Guidelines on how to store gloves to prevent damage and ensure safety.
                            • Understanding Internal Shorts (00:16:59) Bill explains the concept of internal shorts in electric motors and the importance of insulation.
                            • Insulation Testing Procedure (00:17:27) Demonstration of using a meter to test insulation between copper windings and steel components.
                            • Voltage Testing Explanation (00:18:37) Bill describes the process of checking for shorts using a meter that sends out 500 volts.
                            • Resistance Measurement (00:20:11) Testing the resistance of components to determine if they are functioning correctly.
                            • Identifying Faulty Components (00:21:13) Bill demonstrates how to identify a dead short in a stator using the testing equipment.
                            • Conclusion and Future Training (00:22:33) Tracy expresses gratitude and mentions upcoming training sessions at the Napa EV Ready Training Center.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            Thanks to our Partner, NAPA Auto Care Recorded at the NAPA Autotech Training Research Center in Canton, OH, Tracy Capriotto and Bill Weaver from NAPA Autotech Training dive into the fundamentals of electric vehicle safety. Key topics include personal protection equipment (PPE), the importance of glove safety and testing, and an introduction to using meters for EV systems inspection. Stay educated and inspired as you learn crucial EV safety insights from industry experts. Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Safety Protocol Introduction (00:00:26) Bill Weaver introduces basic safety protocols for working with electric vehicles.
                            • Personal Protective Equipment (00:00:56) Discussion on the importance of personal protective equipment, particularly gloves, for EV safety.
                            • Glove Sizing (00:02:16) Bill discusses glove sizing and the importance of proper fit for safety.
                            • Importance of Glove Testing (00:04:31) Bill emphasizes the necessity of verifying the absence of voltage before removing gloves.
                            • Pre-planning for EV Work (00:05:20) The importance of planning ahead when working with electric vehicles to ensure safety.
                            • Glove Testing Demonstration (00:06:05) Bill prepares to demonstrate how to test the safety of gloves before use.
                            • Inflation Method for Testing (00:06:24) Demonstration of inflating gloves to check for leaks and ensure safety.
                            • Self-Sealing Feature of Gloves (00:07:46) Bill explains how gloves can self-seal around small leaks and the importance of testing.
                            • Cleaning and Maintaining PPE (00:08:51) Discussion on how to clean gloves and tools to maintain their insulating properties.
                            • Glove Replacement Guidelines (00:09:49) Bill outlines the timeline and process for glove replacement and testing.
                            • Classifications of Gloves (00:10:45) Explanation of glove classifications and their voltage ratings for safety.
                            • Glove Testing Responsibility (00:11:10) Discussion on the personal responsibility for tracking glove testing and maintenance.
                            • Proper Storage of Gloves (00:12:13) Guidelines on how to store gloves to prevent damage and ensure safety.
                            • Understanding Internal Shorts (00:16:59) Bill explains the concept of internal shorts in electric motors and the importance of insulation.
                            • Insulation Testing Procedure (00:17:27) Demonstration of using a meter to test insulation between copper windings and steel components.
                            • Voltage Testing Explanation (00:18:37) Bill describes the process of checking for shorts using a meter that sends out 500 volts.
                            • Resistance Measurement (00:20:11) Testing the resistance of components to determine if they are functioning correctly.
                            • Identifying Faulty Components (00:21:13) Bill demonstrates how to identify a dead short in a stator using the testing equipment.
                            • Conclusion and Future Training (00:22:33) Tracy expresses gratitude and mentions upcoming training sessions at the Napa EV Ready Training Center.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            01dd55f8-0aa2-48d9-aaf4-7b9b1c6fa949Tue, 06 Aug 2024 00:15:00 -040023:03falsefull978978                            Empower Your Employees: Implementing the 131 Rule for Better Problem Solving in Auto Repair Shops [E176] - Chris Cotton Weekly BlitzEmpower Your Employees: Implementing the 131 Rule for Better Problem Solving in Auto Repair Shops [E176] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching introduces the "131 Rule," a strategic framework designed to empower auto repair shop employees to become proactive problem solvers. The rule encourages staff to identify one challenge, propose three potential solutions, and recommend the best option among them. This approach not only fosters a culture of critical thinking and independence but also significantly enhances decision-making and customer service within the shop. By implementing the "131 Rule," employees are trained to take ownership of issues, analyze various solutions, and make informed decisions that benefit both the business and its customers.

                            Additionally, the episode delves into the broader implications of adopting such a strategy, including increased employee engagement, improved operational efficiency, and a more collaborative work environment. Coach Chris Cotton shares real-life examples and success stories from shops that have successfully integrated the "131 Rule" into their daily operations, illustrating the tangible benefits of this approach.

                            The episode also highlights other insightful podcasts available on the Aftermarket Radio Network, providing listeners with a wealth of resources to further enhance their knowledge and skills in the automotive repair industry. Furthermore, it promotes Shop Marketing Pros, the episode's sponsor, emphasizing their role in helping auto repair shops grow their businesses through effective marketing strategies.

                            Listeners are encouraged to tune in to "The Weekly Blitz" for more expert advice and practical tips from industry leaders like Coach Chris Cotton, ensuring they stay ahead in the ever-evolving world of auto repair.

                            Introduction to Supercharging Your Auto Repair Business (00:00:03)

                            • Coach Chris Cotton introduces the podcast and its purpose for auto repair shop owners.

                            Promotion of Other Podcasts (00:00:45)

                            • Encouragement to check out other podcasts on the Aftermarket Radio Network, including a new podcaster, Craig O'Neill.

                            Sponsor Acknowledgment (00:01:02)

                            • Coach Cotton thanks Shop Marketing Pros for sponsoring the episode and highlights their unique marketing strategies.

                            Introduction to the 131 Rule (00:01:32)

                            • Discussion on the need for employees to become problem solvers, introducing the concept of the 131 Rule.

                            Explanation of the 131 Rule (00:02:13)

                            • Details on how the 131 Rule encourages critical thinking and solution development among employees.

                            Importance of the 131 Rule (00:03:32)

                            • Explains how the 131 Rule shifts problem-solving responsibility to the team, fostering innovation and efficiency.

                            Implementation Steps for the 131 Rule (00:04:38)

                            • Practical steps on how to communicate and train the team on applying the 131 Rule effectively.

                            Creating a Supportive Environment (00:05:49)

                            • Emphasizes the importance of cultivating a culture that values independent thinking and celebrates successes.

                            Benefits of the 131 Rule for Owners (00:06:38)

                            • Discusses how the 131 Rule reduces stress for owners and enhances decision-making efficiency.

                            Benefits for Employees and Business (00:06:49)

                            • Improved employee skills and customer service through the implementation of the 131 Rule.

                            Real-World Application of the 131 Rule (00:07:13)

                            • Encourages sharing real-life examples and role-playing scenarios to teach the 131 Rule effectively.

                            Overcoming Challenges (00:07:49)

                            • Identifies common obstacles to implementing the 131 Rule and strategies to overcome them.

                            Final Encouragement to Implement the 131 Rule (00:08:23)

                            • A call to action for shop owners to start using the 131 Rule to empower their teams.



                            Introduction of the "131 Rule" for auto repair shop employees.

                            Components of the 131 Rule: identifying challenges, outlining solutions, and making recommendations.

                            Importance of empowering employees to take initiative in problem-solving.

                            Benefits of the 131 Rule for owners, employees, and overall business efficiency.

                            Steps for implementing the 131 Rule in an auto repair shop.

                            Creating a supportive environment that encourages independent thinking.

                            Strategies for celebrating successes and providing constructive feedback.

                            Real-world applications and training methods for the 131 Rule.

                            Challenges in implementing the 131 Rule, including resistance to change.

                            Overall impact of the 131 Rule on customer service and satisfaction in the auto repair industry.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching introduces the "131 Rule," a strategic framework designed to empower auto repair shop employees to become proactive problem solvers. The rule encourages staff to identify one challenge, propose three potential solutions, and recommend the best option among them. This approach not only fosters a culture of critical thinking and independence but also significantly enhances decision-making and customer service within the shop. By implementing the "131 Rule," employees are trained to take ownership of issues, analyze various solutions, and make informed decisions that benefit both the business and its customers.

                            Additionally, the episode delves into the broader implications of adopting such a strategy, including increased employee engagement, improved operational efficiency, and a more collaborative work environment. Coach Chris Cotton shares real-life examples and success stories from shops that have successfully integrated the "131 Rule" into their daily operations, illustrating the tangible benefits of this approach.

                            The episode also highlights other insightful podcasts available on the Aftermarket Radio Network, providing listeners with a wealth of resources to further enhance their knowledge and skills in the automotive repair industry. Furthermore, it promotes Shop Marketing Pros, the episode's sponsor, emphasizing their role in helping auto repair shops grow their businesses through effective marketing strategies.

                            Listeners are encouraged to tune in to "The Weekly Blitz" for more expert advice and practical tips from industry leaders like Coach Chris Cotton, ensuring they stay ahead in the ever-evolving world of auto repair.

                            Introduction to Supercharging Your Auto Repair Business (00:00:03)

                            • Coach Chris Cotton introduces the podcast and its purpose for auto repair shop owners.

                            Promotion of Other Podcasts (00:00:45)

                            • Encouragement to check out other podcasts on the Aftermarket Radio Network, including a new podcaster, Craig O'Neill.

                            Sponsor Acknowledgment (00:01:02)

                            • Coach Cotton thanks Shop Marketing Pros for sponsoring the episode and highlights their unique marketing strategies.

                            Introduction to the 131 Rule (00:01:32)

                            • Discussion on the need for employees to become problem solvers, introducing the concept of the 131 Rule.

                            Explanation of the 131 Rule (00:02:13)

                            • Details on how the 131 Rule encourages critical thinking and solution development among employees.

                            Importance of the 131 Rule (00:03:32)

                            • Explains how the 131 Rule shifts problem-solving responsibility to the team, fostering innovation and efficiency.

                            Implementation Steps for the 131 Rule (00:04:38)

                            • Practical steps on how to communicate and train the team on applying the 131 Rule effectively.

                            Creating a Supportive Environment (00:05:49)

                            • Emphasizes the importance of cultivating a culture that values independent thinking and celebrates successes.

                            Benefits of the 131 Rule for Owners (00:06:38)

                            • Discusses how the 131 Rule reduces stress for owners and enhances decision-making efficiency.

                            Benefits for Employees and Business (00:06:49)

                            • Improved employee skills and customer service through the implementation of the 131 Rule.

                            Real-World Application of the 131 Rule (00:07:13)

                            • Encourages sharing real-life examples and role-playing scenarios to teach the 131 Rule effectively.

                            Overcoming Challenges (00:07:49)

                            • Identifies common obstacles to implementing the 131 Rule and strategies to overcome them.

                            Final Encouragement to Implement the 131 Rule (00:08:23)

                            • A call to action for shop owners to start using the 131 Rule to empower their teams.



                            Introduction of the "131 Rule" for auto repair shop employees.

                            Components of the 131 Rule: identifying challenges, outlining solutions, and making recommendations.

                            Importance of empowering employees to take initiative in problem-solving.

                            Benefits of the 131 Rule for owners, employees, and overall business efficiency.

                            Steps for implementing the 131 Rule in an auto repair shop.

                            Creating a supportive environment that encourages independent thinking.

                            Strategies for celebrating successes and providing constructive feedback.

                            Real-world applications and training methods for the 131 Rule.

                            Challenges in implementing the 131 Rule, including resistance to change.

                            Overall impact of the 131 Rule on customer service and satisfaction in the auto repair industry.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            6ce852b3-c75e-4f97-bcd5-6901714a3cefMon, 05 Aug 2024 00:15:00 -040009:00falsebonus                            The Talent Pipeline: How to Find and Retain Top Technicians [THA 392]The Talent Pipeline: How to Find and Retain Top Technicians [THA 391]Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Joelle Pollak and Lisa Coyle, co-founders of Promotive, discuss the intricacies of technician recruitment, including red flags in resumes, the importance of cultural fit, and their process of finding and vetting candidates. They also discuss the significance of career growth, compensation models, and how shops can retain talent by adapting to modern workforce needs. Learn about innovative recruiting strategies, crucial interview tips, and the importance of providing a supportive work environment to keep talent within the automotive industry. Show Notes
                            • Watch Full Video Episode
                            • It’s time to hire a superstar for your business, what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full service staffing solution for your shop. Let them do the heavy lifting, enlist your hiring partner at gopromotive.com
                            • Red Flags in Resumes (00:02:03) Discussion on identifying red flags in technician resumes during the recruitment process.
                            • Recruitment Process Overview (00:02:46) The intake call process with shops to understand their specific needs.
                            • Job Hopping as a Red Flag (00:04:40) Lisa discusses job hopping and its implications for technician reliability and consistency.
                            • Matching Candidates to Shops (00:05:50) Exploration of how multiple shops in the same area can benefit candidate placement.
                            • Candidate Resume Updates (00:07:18) The importance of helping candidates update their resumes.
                            • Software Skills on Resumes (00:09:44) Lisa emphasizes the need for technicians to include software experience on their resumes.
                            • Engaging Passive Candidates (00:11:51) Discussion on strategies for reaching out to passive candidates and building relationships.
                            • Aftercare for Candidates and Shops (00:13:48) Importance of follow-up care for both candidates and shops post-placement.
                            • Keeping Talent in the Industry (00:14:31) The role of recruitment in retaining talent within the automotive industry.
                            • Career Growth for Technicians (00:16:30) Discussion on the importance of career advancement opportunities for technicians.
                            • Shining and Moonlighting (00:17:53) Encouragement for technicians to excel in their current roles while exploring new opportunities.
                            • Employee Growth Conversations (00:18:27) Importance of shops having growth conversations with employees to prevent complacency.
                            • Adapting to Industry Changes (00:19:29) The need for new roles in shops due to emerging technologies like EVs and ADAS.
                            • Understanding the Interview Process (00:24:04) Exploring the key questions recruiters should ask during the interview process.
                            • Candidate Guidance (00:26:13) Importance of guiding candidates on what to ask potential employers during interviews.
                            • Coaching Shop Owners (00:27:37) Discussion on the need for coaching shop owners in effective hiring practices.
                            • Compensation Conversations (00:28:25) The significance of discussing compensation models and guarantees with candidates.
                            • Simplifying Compensation Plans (00:29:34) Advocacy for straightforward compensation plans to enhance understanding among technicians.
                            • Importance of PTO (00:32:20) Discussion on the significance of paid time off and competitive benefits in recruitment.
                            • Creative Benefits Strategies (00:33:13) Encouragement for shop owners to offer creative benefits to attract and retain talent.
                            • Family Considerations in Career Changes (00:34:49) Highlighting the importance of family support when making career transitions.
                            • Importance of Onboarding Plans (00:36:19) Emphasis on having clear onboarding and training plans for new hires.
                            • Pay for Training as a Priority (00:39:56) Candidates value pay for training.
                            • Professionalism and Speed in Recruitment (00:44:28) Highlighting the need for quick responses and professionalism in candidate communication.
                            • Broader Training Opportunities (00:50:34) Encouraging training beyond automotive skills for personal and professional development.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Joelle Pollak and Lisa Coyle, co-founders of Promotive, discuss the intricacies of technician recruitment, including red flags in resumes, the importance of cultural fit, and their process of finding and vetting candidates. They also discuss the significance of career growth, compensation models, and how shops can retain talent by adapting to modern workforce needs. Learn about innovative recruiting strategies, crucial interview tips, and the importance of providing a supportive work environment to keep talent within the automotive industry. Show Notes
                            • Watch Full Video Episode
                            • It’s time to hire a superstar for your business, what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full service staffing solution for your shop. Let them do the heavy lifting, enlist your hiring partner at gopromotive.com
                            • Red Flags in Resumes (00:02:03) Discussion on identifying red flags in technician resumes during the recruitment process.
                            • Recruitment Process Overview (00:02:46) The intake call process with shops to understand their specific needs.
                            • Job Hopping as a Red Flag (00:04:40) Lisa discusses job hopping and its implications for technician reliability and consistency.
                            • Matching Candidates to Shops (00:05:50) Exploration of how multiple shops in the same area can benefit candidate placement.
                            • Candidate Resume Updates (00:07:18) The importance of helping candidates update their resumes.
                            • Software Skills on Resumes (00:09:44) Lisa emphasizes the need for technicians to include software experience on their resumes.
                            • Engaging Passive Candidates (00:11:51) Discussion on strategies for reaching out to passive candidates and building relationships.
                            • Aftercare for Candidates and Shops (00:13:48) Importance of follow-up care for both candidates and shops post-placement.
                            • Keeping Talent in the Industry (00:14:31) The role of recruitment in retaining talent within the automotive industry.
                            • Career Growth for Technicians (00:16:30) Discussion on the importance of career advancement opportunities for technicians.
                            • Shining and Moonlighting (00:17:53) Encouragement for technicians to excel in their current roles while exploring new opportunities.
                            • Employee Growth Conversations (00:18:27) Importance of shops having growth conversations with employees to prevent complacency.
                            • Adapting to Industry Changes (00:19:29) The need for new roles in shops due to emerging technologies like EVs and ADAS.
                            • Understanding the Interview Process (00:24:04) Exploring the key questions recruiters should ask during the interview process.
                            • Candidate Guidance (00:26:13) Importance of guiding candidates on what to ask potential employers during interviews.
                            • Coaching Shop Owners (00:27:37) Discussion on the need for coaching shop owners in effective hiring practices.
                            • Compensation Conversations (00:28:25) The significance of discussing compensation models and guarantees with candidates.
                            • Simplifying Compensation Plans (00:29:34) Advocacy for straightforward compensation plans to enhance understanding among technicians.
                            • Importance of PTO (00:32:20) Discussion on the significance of paid time off and competitive benefits in recruitment.
                            • Creative Benefits Strategies (00:33:13) Encouragement for shop owners to offer creative benefits to attract and retain talent.
                            • Family Considerations in Career Changes (00:34:49) Highlighting the importance of family support when making career transitions.
                            • Importance of Onboarding Plans (00:36:19) Emphasis on having clear onboarding and training plans for new hires.
                            • Pay for Training as a Priority (00:39:56) Candidates value pay for training.
                            • Professionalism and Speed in Recruitment (00:44:28) Highlighting the need for quick responses and professionalism in candidate communication.
                            • Broader Training Opportunities (00:50:34) Encouraging training beyond automotive skills for personal and professional development.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            8fa16eeb-aad1-40d8-86e4-5c4003af2d07Fri, 02 Aug 2024 14:00:00 -040051:20falsefull392392                            From Diesel to Dollars: Building a Better Shop [RR 977]From Diesel to Dollars: Building a Better Shop [RR 977] Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Parker Branch discusses the secrets behind his efficient diesel repair shop in Littleton, Colorado. From morning huddles and service advisor check-ins to specialized technician carts and effective communication, Parker shares insights and strategies that have propelled his shop to success. Parker Branch, Branch Automotive, Littleton, CO. Show Notes
                            • Watch Full Video Episode
                            • AARO Trade Show Management/Lindertech Training, September 12th-14th, 2024: aaro.ca
                            • ‘Leadership Intensive 1: Discovering, Releasing & Empowering Extraordinary Human Potential' with Michael Smith: https://www.wearetheinstitute.com/upcoming-events
                            • Morning Huddles Importance (00:03:04) Discussion on the significance of daily morning huddles for team engagement and communication.
                            • Business Operations Overview (00:04:28) Parker Branch discusses his automotive business journey and productivity goals for the future.
                            • Productivity and Lean Operations (00:05:15) Focus on productivity, morning huddles, and strategies for maintaining a full service funnel.
                            • Volume of Operations (00:06:55) Parker shares his business's financial goals, aiming for over $4 million this year.
                            • Team Dynamics and Leadership (00:08:16) Parker discusses the importance of having a strong leadership team and integrating ideas.
                            • Coaching and Mentorship (00:09:57) Parker Branch shares his journey to becoming a coach for The Institute, focusing on accountability and learning.
                            • Morning Huddles Continuity (00:11:54) The morning huddle continues effectively even when Parker is away at conferences.
                            • Customer Service Strategy (00:12:43) Parker details the structure and roles of service advisors to maintain workflow and customer satisfaction.
                            • Emissions Testing Integration (00:15:05) Discussion on integrating emissions testing into their service offerings and its impact on business.
                            • Digital Vehicle Inspection (00:16:51) Parker explains the concept of a Digital Vehicle Inspection (DVI) and its importance in customer communication.
                            • Keeping the Funnel Full (00:18:05) Strategies for maintaining a steady flow of work and managing technician workloads efficiently.
                            • Role of Lead Technician (00:23:27) Discussion on the responsibilities of the lead technician in managing workflow and accountability.
                            • Service Advisor Check-ins (00:24:40) Overview of service advisor interviews conducted twice daily to ensure accountability and communication.
                            • Efficiency in Tool Organization (00:29:58) Exploration of how tool carts are organized for maximum efficiency in a tight workspace.
                            • Technology Integration Between Buildings (00:36:01) Discussion on technology systems linking new and existing buildings for seamless operations.
                            • Lessons from 15 Years in Business (00:36:36) Reflection on the past 15 years and the importance of coaching in the automotive industry.
                            • Starting from a Two Bay Shop (00:37:40) Parker shares his journey starting in a small two bay shop and achieving significant success.
                            • Guerilla Marketing Techniques (00:39:07) Discussion on creative marketing strategies, including standing on the street with a sign to attract customers.
                            • The Importance of Business Education (00:40:17) Parker emphasizes learning through resources like the chamber of commerce and the value of adult education.
                            • Continuous Learning and Development (00:41:25) The importance of ongoing education and learning from other shop owners.
                            • Monitoring KPIs for Success (00:42:27) Parker stresses the need to pay attention to key performance indicators to ensure fair compensation for staff.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
                                                ]]> Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Parker Branch discusses the secrets behind his efficient diesel repair shop in Littleton, Colorado. From morning huddles and service advisor check-ins to specialized technician carts and effective communication, Parker shares insights and strategies that have propelled his shop to success. Parker Branch, Branch Automotive, Littleton, CO. Show Notes
                            • Watch Full Video Episode
                            • AARO Trade Show Management/Lindertech Training, September 12th-14th, 2024: aaro.ca
                            • ‘Leadership Intensive 1: Discovering, Releasing & Empowering Extraordinary Human Potential' with Michael Smith: https://www.wearetheinstitute.com/upcoming-events
                            • Morning Huddles Importance (00:03:04) Discussion on the significance of daily morning huddles for team engagement and communication.
                            • Business Operations Overview (00:04:28) Parker Branch discusses his automotive business journey and productivity goals for the future.
                            • Productivity and Lean Operations (00:05:15) Focus on productivity, morning huddles, and strategies for maintaining a full service funnel.
                            • Volume of Operations (00:06:55) Parker shares his business's financial goals, aiming for over $4 million this year.
                            • Team Dynamics and Leadership (00:08:16) Parker discusses the importance of having a strong leadership team and integrating ideas.
                            • Coaching and Mentorship (00:09:57) Parker Branch shares his journey to becoming a coach for The Institute, focusing on accountability and learning.
                            • Morning Huddles Continuity (00:11:54) The morning huddle continues effectively even when Parker is away at conferences.
                            • Customer Service Strategy (00:12:43) Parker details the structure and roles of service advisors to maintain workflow and customer satisfaction.
                            • Emissions Testing Integration (00:15:05) Discussion on integrating emissions testing into their service offerings and its impact on business.
                            • Digital Vehicle Inspection (00:16:51) Parker explains the concept of a Digital Vehicle Inspection (DVI) and its importance in customer communication.
                            • Keeping the Funnel Full (00:18:05) Strategies for maintaining a steady flow of work and managing technician workloads efficiently.
                            • Role of Lead Technician (00:23:27) Discussion on the responsibilities of the lead technician in managing workflow and accountability.
                            • Service Advisor Check-ins (00:24:40) Overview of service advisor interviews conducted twice daily to ensure accountability and communication.
                            • Efficiency in Tool Organization (00:29:58) Exploration of how tool carts are organized for maximum efficiency in a tight workspace.
                            • Technology Integration Between Buildings (00:36:01) Discussion on technology systems linking new and existing buildings for seamless operations.
                            • Lessons from 15 Years in Business (00:36:36) Reflection on the past 15 years and the importance of coaching in the automotive industry.
                            • Starting from a Two Bay Shop (00:37:40) Parker shares his journey starting in a small two bay shop and achieving significant success.
                            • Guerilla Marketing Techniques (00:39:07) Discussion on creative marketing strategies, including standing on the street with a sign to attract customers.
                            • The Importance of Business Education (00:40:17) Parker emphasizes learning through resources like the chamber of commerce and the value of adult education.
                            • Continuous Learning and Development (00:41:25) The importance of ongoing education and learning from other shop owners.
                            • Monitoring KPIs for Success (00:42:27) Parker stresses the need to pay attention to key performance indicators to ensure fair compensation for staff.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
                                                ]]>8a567dee-de30-41ce-bd1a-66a1bc1afc7fFri, 02 Aug 2024 00:15:00 -040043:16falsefull977977Do I Need a Financial Advisor? [E129] - Business By The NumbersDo I Need a Financial Advisor? [E129] - Business By The NumbersIn this episode of "Business by the Numbers," Hunt Demarest, CPA, discusses the value and considerations of having a financial advisor. He addresses common questions about the necessity of financial advisors and provides insights into when and why their services may be beneficial.

                            • Role of a Financial Advisor: Financial advisors offer expertise in managing investments, planning for retirement, and navigating complex financial decisions.
                            • When You Might Not Need One: Individuals with simple financial situations or who prefer to manage their own finances may not need a financial advisor.
                            • Choosing the Right Advisor: It's important to select an advisor who understands your goals, communicates well, and charges reasonable fees.
                            • Advice for Specific Situations: Particularly for those nearing retirement, consulting a financial advisor can provide valuable insights and potentially significant financial benefits.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            In this episode of "Business by the Numbers," Hunt Demarest, CPA, discusses the value and considerations of having a financial advisor. He addresses common questions about the necessity of financial advisors and provides insights into when and why their services may be beneficial.

                            • Role of a Financial Advisor: Financial advisors offer expertise in managing investments, planning for retirement, and navigating complex financial decisions.
                            • When You Might Not Need One: Individuals with simple financial situations or who prefer to manage their own finances may not need a financial advisor.
                            • Choosing the Right Advisor: It's important to select an advisor who understands your goals, communicates well, and charges reasonable fees.
                            • Advice for Specific Situations: Particularly for those nearing retirement, consulting a financial advisor can provide valuable insights and potentially significant financial benefits.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            0ae0ea60-87ad-44ca-a842-87c6245a3045Thu, 01 Aug 2024 00:15:00 -040026:15falsebonus                            Brake Jobs For A Cause: Join the Movement to Fight Breast Cancer [THA 391]Brake Jobs For A Cause: Join the Movement to Fight Breast Cancer [THA 391]Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Since 2011, Brakes for Breasts and their growing list of independent auto repair shops have raised over 1.8M for breast cancer research for the Cleveland Clinic Breast Cancer Vaccine Fund! Each year during October, auto repair shops from across the United States and Canada are offering free brake pads to their customers with their vendor and community support. Phase 1A trails are ongoing, and Phase 1B trails have been announced. Prevention is the Cure. Join Laura Frank, Leigh Anne Best, and Dr. Justin Johnson, as they discuss a comprehensive how-to guide on participating in the program, the impact of donations, marketing strategies, and an update on the ongoing clinical trials for a breast cancer vaccine. 'Can one repair shop make a difference in the fight against breast cancer? You Bet!' brakesforbreasts.com Show Notes
                            • Watch Full Video Episode
                            • Breast Cancer Vaccine Research Overview (00:03:43) Dr. Justin Johnson explains the concept behind the breast cancer vaccine and its research complexity.
                            • Program Explanation (00:05:21) How the "Brakes for Breasts" program operates and its fundraising.
                            • Community Involvement Importance (00:07:06) Laura Frank emphasizes the value of community support and engagement through the initiative.
                            • Website Navigation for Signup (00:08:13) Instructions on how to navigate the website for signing up and accessing resources.
                            • Q&A Resource Discussion (00:10:07) The comprehensive Q&A section available on the website for participants.
                            • Funding Transparency (00:10:50) 100% of the funds raised go directly to the research lab.
                            • Signup Process Details (00:11:11) Explanation of the steps to register for the program and the information provided in confirmation emails.
                            • Marketing Strategy Overview (00:12:58) Discussion about the marketing materials available for participants to promote the initiative.
                            • Comprehensive Marketing Options (00:15:34) The variety of marketing materials and options available for shops.
                            • Creative Fundraising Ideas (00:19:46) Exploring alternative fundraising methods for the "Brakes for Breasts" initiative beyond the standard campaign.
                            • Vendor Engagement Strategies (00:21:19) Steps for getting vendors involved in the fundraising initiative, including communication tips.
                            • Press Release Preparation (00:23:01) Guidance on crafting and sending effective press releases to promote the initiative.
                            • Building Media Relationships (00:27:49) Importance of establishing connections with local media for ongoing publicity and support.
                            • Website Resources Overview (00:29:14) Highlighting the website's resources and information available for participants in the program.
                            • Clinical Trial Update (00:30:26) Justin Johnson provides updates on the breast cancer vaccine clinical trial's progress and recruitment.
                            • Future Research Potential (00:34:02) Discussion on the implications of using quantum computing for advancing cancer research.
                            • Importance of Philanthropy in Research (00:38:13) Emphasizing how donations and grants drive research advancements at the Cleveland Clinic.
                            • Challenges of Grant Proposals (00:39:48) Insight into the difficulties of obtaining grants and the high competition in research funding.
                            • Divine Intervention in Collaboration (00:40:46) Leigh Anne Best shares the serendipitous meeting that aligned their vision with Dr. Tuohy.
                            • Support from the Industry (00:41:33) Recognition of the collective effort from the industry to support breast cancer research initiatives.
                            • Acknowledgment of Past Contributions (00:41:40) Mention of Dr. Tuohy's previous contributions and resources available for more information.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Since 2011, Brakes for Breasts and their growing list of independent auto repair shops have raised over 1.8M for breast cancer research for the Cleveland Clinic Breast Cancer Vaccine Fund! Each year during October, auto repair shops from across the United States and Canada are offering free brake pads to their customers with their vendor and community support. Phase 1A trails are ongoing, and Phase 1B trails have been announced. Prevention is the Cure. Join Laura Frank, Leigh Anne Best, and Dr. Justin Johnson, as they discuss a comprehensive how-to guide on participating in the program, the impact of donations, marketing strategies, and an update on the ongoing clinical trials for a breast cancer vaccine. 'Can one repair shop make a difference in the fight against breast cancer? You Bet!' brakesforbreasts.com Show Notes
                            • Watch Full Video Episode
                            • Breast Cancer Vaccine Research Overview (00:03:43) Dr. Justin Johnson explains the concept behind the breast cancer vaccine and its research complexity.
                            • Program Explanation (00:05:21) How the "Brakes for Breasts" program operates and its fundraising.
                            • Community Involvement Importance (00:07:06) Laura Frank emphasizes the value of community support and engagement through the initiative.
                            • Website Navigation for Signup (00:08:13) Instructions on how to navigate the website for signing up and accessing resources.
                            • Q&A Resource Discussion (00:10:07) The comprehensive Q&A section available on the website for participants.
                            • Funding Transparency (00:10:50) 100% of the funds raised go directly to the research lab.
                            • Signup Process Details (00:11:11) Explanation of the steps to register for the program and the information provided in confirmation emails.
                            • Marketing Strategy Overview (00:12:58) Discussion about the marketing materials available for participants to promote the initiative.
                            • Comprehensive Marketing Options (00:15:34) The variety of marketing materials and options available for shops.
                            • Creative Fundraising Ideas (00:19:46) Exploring alternative fundraising methods for the "Brakes for Breasts" initiative beyond the standard campaign.
                            • Vendor Engagement Strategies (00:21:19) Steps for getting vendors involved in the fundraising initiative, including communication tips.
                            • Press Release Preparation (00:23:01) Guidance on crafting and sending effective press releases to promote the initiative.
                            • Building Media Relationships (00:27:49) Importance of establishing connections with local media for ongoing publicity and support.
                            • Website Resources Overview (00:29:14) Highlighting the website's resources and information available for participants in the program.
                            • Clinical Trial Update (00:30:26) Justin Johnson provides updates on the breast cancer vaccine clinical trial's progress and recruitment.
                            • Future Research Potential (00:34:02) Discussion on the implications of using quantum computing for advancing cancer research.
                            • Importance of Philanthropy in Research (00:38:13) Emphasizing how donations and grants drive research advancements at the Cleveland Clinic.
                            • Challenges of Grant Proposals (00:39:48) Insight into the difficulties of obtaining grants and the high competition in research funding.
                            • Divine Intervention in Collaboration (00:40:46) Leigh Anne Best shares the serendipitous meeting that aligned their vision with Dr. Tuohy.
                            • Support from the Industry (00:41:33) Recognition of the collective effort from the industry to support breast cancer research initiatives.
                            • Acknowledgment of Past Contributions (00:41:40) Mention of Dr. Tuohy's previous contributions and resources available for more information.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                       ]]>                            50ead0bd-2b3f-410a-b207-dcf6e9cd43dcThu, 01 Aug 2024 00:15:00 -040042:25falsefull391391                            Matt Fanslow's Top Labscopes [E145] - Automotive Field TheoryMatt Fanslow's Top Labscopes [E145] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                            Ready for Matt Fanslow's Top Labescopes?

                            Show Notes

                            • PicoScope
                            • AESwave uScope
                            • Snap-On Vantage Pro

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            Thanks to our Partner, NAPA Autotech

                            Ready for Matt Fanslow's Top Labescopes?

                            Show Notes

                            • PicoScope
                            • AESwave uScope
                            • Snap-On Vantage Pro

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            ad28442b-c8a2-474b-a4b7-dfdbe7ffb6c4Wed, 31 Jul 2024 00:15:00 -040032:46falsebonus                            What is YOUR Responsibility When Working With Professional Marketers? [E111] - The Auto Repair Marketing PodcastWhat is YOUR Responsibility When Working With Professional Marketers? [E111] - The Auto Repair Marketing PodcastJoin Kim, in this episode of the Auto Repair Marketing Podcast as she dives into the key responsibilities shop owners have when teaming up with professional marketers.

                            From the importance of honesty to the need for regular communication and thinking like a marketer, Kim outlines seven essential points to enhance your partnership and boost your business.

                            Discover how to lay a strong foundation for your marketing efforts and ensure your shop is ready for growth.

                            Don't miss these valuable insights and tips!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Simon Sinek - Start with Why Ted Talk : https://www.youtube.com/watch?v=u4ZoJKF_VuA

                            Podcast or Blog about “You’re Not Ready for Marketing” : https://shopmarketingpros.com/how-to-know-when-youre-not-ready-for-marketing/

                            Show Notes with Timestamps

                            • Introduction and Sponsor Acknowledgment (00:00:01) Kim Walker introduces herself and thanks the sponsors for supporting the podcast.
                            • Responsibilities of Shop Owners (00:01:21) Discussion on the responsibilities of shop owners in their relationship with professional marketers.
                            • Importance of Kickoff Meetings (00:02:26) Emphasis on the significance of kickoff meetings and thorough preparation for effective marketing.
                            • Honesty in Communication (00:04:49) The necessity for shop owners to be completely honest about their business situation with marketers.
                            • Monthly Meetings with Marketers (00:06:06) Highlighting the importance of regular monthly meetings to maintain effective communication and collaboration.
                            • Thinking Like a Marketer (00:09:26) Encouragement for shop owners to adopt a marketer's mindset to enhance communication and information sharing.
                            • Feedback and Transparency (00:13:31) The importance of providing feedback and being transparent about any dissatisfaction with marketing efforts.
                            • Kickoff Meeting Excitement (00:17:00) Shop owners feel inspired during kickoff meetings but often revert to old habits afterward.
                            • Importance of Deliverables (00:18:06) Shop owners must fulfill promises like taking photos and videos to support marketing efforts.
                            • Responsibility in Marketing (00:19:04) Shop owners need to actively participate in marketing strategies to ensure effective collaboration.
                            • Fixing Shop Issues Before Marketing (00:20:05) Address internal shop problems before hiring a marketer to avoid compounding issues.
                            • Review Audit and Improvement (00:21:28) Conduct a review audit to identify recurring customer complaints that need resolution.
                            • Avoid Mediocre Marketing (00:22:40) Ensure your shop is not mediocre before investing in marketing to maximize effectiveness.
                            • Engagement and Community Involvement (00:23:38) Active participation in the industry and community is crucial for successful marketing partnerships.
                            • Join the Auto Repair Marketing Community (00:25:59) Encouragement to join the Facebook group for automotive repair marketing discussions and resources.
                            • Request for Reviews (00:27:03) Hosts encourage listeners to subscribe, rate, and review the podcast to enhance visibility.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            Join Kim, in this episode of the Auto Repair Marketing Podcast as she dives into the key responsibilities shop owners have when teaming up with professional marketers.

                            From the importance of honesty to the need for regular communication and thinking like a marketer, Kim outlines seven essential points to enhance your partnership and boost your business.

                            Discover how to lay a strong foundation for your marketing efforts and ensure your shop is ready for growth.

                            Don't miss these valuable insights and tips!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Simon Sinek - Start with Why Ted Talk : https://www.youtube.com/watch?v=u4ZoJKF_VuA

                            Podcast or Blog about “You’re Not Ready for Marketing” : https://shopmarketingpros.com/how-to-know-when-youre-not-ready-for-marketing/

                            Show Notes with Timestamps

                            • Introduction and Sponsor Acknowledgment (00:00:01) Kim Walker introduces herself and thanks the sponsors for supporting the podcast.
                            • Responsibilities of Shop Owners (00:01:21) Discussion on the responsibilities of shop owners in their relationship with professional marketers.
                            • Importance of Kickoff Meetings (00:02:26) Emphasis on the significance of kickoff meetings and thorough preparation for effective marketing.
                            • Honesty in Communication (00:04:49) The necessity for shop owners to be completely honest about their business situation with marketers.
                            • Monthly Meetings with Marketers (00:06:06) Highlighting the importance of regular monthly meetings to maintain effective communication and collaboration.
                            • Thinking Like a Marketer (00:09:26) Encouragement for shop owners to adopt a marketer's mindset to enhance communication and information sharing.
                            • Feedback and Transparency (00:13:31) The importance of providing feedback and being transparent about any dissatisfaction with marketing efforts.
                            • Kickoff Meeting Excitement (00:17:00) Shop owners feel inspired during kickoff meetings but often revert to old habits afterward.
                            • Importance of Deliverables (00:18:06) Shop owners must fulfill promises like taking photos and videos to support marketing efforts.
                            • Responsibility in Marketing (00:19:04) Shop owners need to actively participate in marketing strategies to ensure effective collaboration.
                            • Fixing Shop Issues Before Marketing (00:20:05) Address internal shop problems before hiring a marketer to avoid compounding issues.
                            • Review Audit and Improvement (00:21:28) Conduct a review audit to identify recurring customer complaints that need resolution.
                            • Avoid Mediocre Marketing (00:22:40) Ensure your shop is not mediocre before investing in marketing to maximize effectiveness.
                            • Engagement and Community Involvement (00:23:38) Active participation in the industry and community is crucial for successful marketing partnerships.
                            • Join the Auto Repair Marketing Community (00:25:59) Encouragement to join the Facebook group for automotive repair marketing discussions and resources.
                            • Request for Reviews (00:27:03) Hosts encourage listeners to subscribe, rate, and review the podcast to enhance visibility.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            5f2fae2e-6381-4440-9297-e8db68d1364aWed, 31 Jul 2024 00:15:00 -040028:03falsebonus                            How To Tap Into Government Workforce Development Funds [RR 976]How To Tap Into Government Workforce Development Funds [RR 976]Thanks to our Partner, NAPA Auto Care Explore how to access and utilize government workforce development funds to reimburse training costs and strengthen the workforce. This can significantly ease the financial burden for shop owners looking to create opportunities for personal and professional growth for their employees. This funding can also help offset the costs associated with bringing new employees up to speed. Listeners are encouraged to take action by exploring local workforce development programs, investing in their employees' training, and fostering a culture of continuous learning within their organizations. Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Brakes for Breasts Fundraiser (00:00:06) Discussion about the "Brakes for Breasts" cancer fundraiser and its impact. https://brakesforbreasts.com
                            • Workforce Development Importance (00:01:31) Emphasis on the need for shops to train.
                            • Government Funding for Training (00:02:20) Shawn discusses how shops can access government funding for training programs.
                            • Apprenticeship Program Development (00:04:40) Discussion on creating apprenticeship programs and available funding.
                            • Collaborative Training Efforts (00:05:28) Carm praises the idea of multiple shops collaborating on training programs.
                            • Funding for Employee Training (00:11:16) Shawn details New Jersey's funding of up to $5000 per employee for training.
                            • Soft Skills Training (00:12:24) Discussion on the importance of soft skills training in addition to technical skills.
                            • On-the-Job Training Programs (00:14:54) Explains the benefits of on-the-job training and financial support for new hires' wages.
                            • Networking and Training Opportunities (00:15:45) Highlights the importance of networking among shops for training resources and support.
                            • Finding Local Workforce Development Resources (00:16:44) Encourages shop owners to actively seek local workforce development programs.
                            • Community Sharing of Resources (00:17:26) Suggests sharing valuable contacts and information within the community to aid workforce development.
                            • Reducing Training Costs (00:18:29) Discusses strategies to lower training expenses through available funding and resources.
                            • Employee Growth and Retention (00:19:13) Highlights the importance of providing growth opportunities for employees to enhance retention.
                            • Integrating Training into Career Pathing (00:19:20) Explains the need for training pathways as part of employee career development discussions.
                            • Utilizing Established Training Programs (00:20:19) Mentions existing apprenticeship programs that can help new technicians gain credentials.
                            • Encouragement for Workforce Development Action (00:20:36) Motivates listeners to actively pursue workforce development opportunities in their states.
                            • The Essential Nature of the Automotive Trade (00:21:31) Affirms the automotive repair industry as an essential skilled trade requiring robust training initiatives.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            Thanks to our Partner, NAPA Auto Care Explore how to access and utilize government workforce development funds to reimburse training costs and strengthen the workforce. This can significantly ease the financial burden for shop owners looking to create opportunities for personal and professional growth for their employees. This funding can also help offset the costs associated with bringing new employees up to speed. Listeners are encouraged to take action by exploring local workforce development programs, investing in their employees' training, and fostering a culture of continuous learning within their organizations. Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Brakes for Breasts Fundraiser (00:00:06) Discussion about the "Brakes for Breasts" cancer fundraiser and its impact. https://brakesforbreasts.com
                            • Workforce Development Importance (00:01:31) Emphasis on the need for shops to train.
                            • Government Funding for Training (00:02:20) Shawn discusses how shops can access government funding for training programs.
                            • Apprenticeship Program Development (00:04:40) Discussion on creating apprenticeship programs and available funding.
                            • Collaborative Training Efforts (00:05:28) Carm praises the idea of multiple shops collaborating on training programs.
                            • Funding for Employee Training (00:11:16) Shawn details New Jersey's funding of up to $5000 per employee for training.
                            • Soft Skills Training (00:12:24) Discussion on the importance of soft skills training in addition to technical skills.
                            • On-the-Job Training Programs (00:14:54) Explains the benefits of on-the-job training and financial support for new hires' wages.
                            • Networking and Training Opportunities (00:15:45) Highlights the importance of networking among shops for training resources and support.
                            • Finding Local Workforce Development Resources (00:16:44) Encourages shop owners to actively seek local workforce development programs.
                            • Community Sharing of Resources (00:17:26) Suggests sharing valuable contacts and information within the community to aid workforce development.
                            • Reducing Training Costs (00:18:29) Discusses strategies to lower training expenses through available funding and resources.
                            • Employee Growth and Retention (00:19:13) Highlights the importance of providing growth opportunities for employees to enhance retention.
                            • Integrating Training into Career Pathing (00:19:20) Explains the need for training pathways as part of employee career development discussions.
                            • Utilizing Established Training Programs (00:20:19) Mentions existing apprenticeship programs that can help new technicians gain credentials.
                            • Encouragement for Workforce Development Action (00:20:36) Motivates listeners to actively pursue workforce development opportunities in their states.
                            • The Essential Nature of the Automotive Trade (00:21:31) Affirms the automotive repair industry as an essential skilled trade requiring robust training initiatives.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            e43f0988-cad7-4141-b039-a3d43d8500b2Tue, 30 Jul 2024 00:15:00 -040022:36falsefull976976                            Are You Just a pumpkin patch, Or Are You THE PUMPKIN PATCH! [E175] - Chris Cotton Weekly BlitzAre You Just a pumpkin patch, Or Are You THE PUMPKIN PATCH! [E175] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton uses a vivid pumpkin patch analogy to illustrate how auto repair shops can significantly enhance customer experiences. Cotton begins by painting a picture of a basic pumpkin patch visit, where customers simply pick out a pumpkin and leave. He then contrasts this with an extravagant pumpkin patch experience, where visitors are treated to hayrides, corn mazes, petting zoos, and festive food stands, creating a memorable and engaging outing for families. Through this analogy, Cotton emphasizes the importance of creating memorable, engaging experiences rather than just providing basic services.

                            Cotton challenges shop owners to elevate their customer interactions from ordinary to extraordinary by focusing on exceptional service. He suggests that just as an extravagant pumpkin patch offers more than just pumpkins, auto repair shops should offer more than just repairs. This could include personalized customer service, comfortable waiting areas, transparent communication, and follow-up calls to ensure customer satisfaction. By doing so, shops can build stronger relationships with their customers, leading to increased loyalty and positive word-of-mouth.

                            Additionally, Cotton promotes Shop Marketing Pros for their expertise in helping auto repair shops stand out in a competitive market. He highlights how their marketing strategies can help shops create a unique brand identity and attract more customers. The episode aims to motivate listeners to improve their business practices and customer interactions, encouraging them to think creatively about how they can enhance the overall customer experience.

                            Overall, Cotton's message is clear: by going above and beyond in their service offerings, auto repair shops can transform routine transactions into extraordinary experiences, ultimately driving business growth and customer satisfaction.

                            Introduction to the Podcast (00:00:05)

                            • Coach Chris Cotton introduces "The Weekly Blitz" and its focus on auto repair business insights.

                            Generic Marketing Strategies (00:01:08)

                            • Introduction of Shop Marketing Pros, emphasizing their tailored solutions for auto repair businesses.

                            Pumpkin Patch Analogy (00:01:40)

                            • Coach Chris Cotton shares a fun analogy comparing basic and deluxe pumpkin patch experiences.

                            Basic Pumpkin Patch Experience (00:02:25)

                            • Description of a typical, forgettable visit to a basic pumpkin patch.

                            Deluxe Pumpkin Patch Experience (00:03:32)

                            • Contrast of a memorable and engaging visit to a deluxe pumpkin patch with numerous activities.

                            Applying the Analogy to Auto Repair (00:04:41)

                            • Encouragement for auto repair shops to evaluate their customer experience on a scale of one to five.

                            Basic Auto Repair Shop Experience (00:05:50)

                            • Illustration of a bland experience at a one-star auto repair shop.

                            Deluxe Auto Repair Experience (00:06:55)

                            • Vision of a top-notch auto repair experience with exceptional customer service and amenities.

                            Customer Loyalty and Experience (00:07:55)

                            • Discussion on how outstanding service fosters customer loyalty and positive word-of-mouth.

                            Conclusion and Call to Action (00:09:01)

                            • Encouragement for shop owners to elevate their customer experience beyond the basics.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton uses a vivid pumpkin patch analogy to illustrate how auto repair shops can significantly enhance customer experiences. Cotton begins by painting a picture of a basic pumpkin patch visit, where customers simply pick out a pumpkin and leave. He then contrasts this with an extravagant pumpkin patch experience, where visitors are treated to hayrides, corn mazes, petting zoos, and festive food stands, creating a memorable and engaging outing for families. Through this analogy, Cotton emphasizes the importance of creating memorable, engaging experiences rather than just providing basic services.

                            Cotton challenges shop owners to elevate their customer interactions from ordinary to extraordinary by focusing on exceptional service. He suggests that just as an extravagant pumpkin patch offers more than just pumpkins, auto repair shops should offer more than just repairs. This could include personalized customer service, comfortable waiting areas, transparent communication, and follow-up calls to ensure customer satisfaction. By doing so, shops can build stronger relationships with their customers, leading to increased loyalty and positive word-of-mouth.

                            Additionally, Cotton promotes Shop Marketing Pros for their expertise in helping auto repair shops stand out in a competitive market. He highlights how their marketing strategies can help shops create a unique brand identity and attract more customers. The episode aims to motivate listeners to improve their business practices and customer interactions, encouraging them to think creatively about how they can enhance the overall customer experience.

                            Overall, Cotton's message is clear: by going above and beyond in their service offerings, auto repair shops can transform routine transactions into extraordinary experiences, ultimately driving business growth and customer satisfaction.

                            Introduction to the Podcast (00:00:05)

                            • Coach Chris Cotton introduces "The Weekly Blitz" and its focus on auto repair business insights.

                            Generic Marketing Strategies (00:01:08)

                            • Introduction of Shop Marketing Pros, emphasizing their tailored solutions for auto repair businesses.

                            Pumpkin Patch Analogy (00:01:40)

                            • Coach Chris Cotton shares a fun analogy comparing basic and deluxe pumpkin patch experiences.

                            Basic Pumpkin Patch Experience (00:02:25)

                            • Description of a typical, forgettable visit to a basic pumpkin patch.

                            Deluxe Pumpkin Patch Experience (00:03:32)

                            • Contrast of a memorable and engaging visit to a deluxe pumpkin patch with numerous activities.

                            Applying the Analogy to Auto Repair (00:04:41)

                            • Encouragement for auto repair shops to evaluate their customer experience on a scale of one to five.

                            Basic Auto Repair Shop Experience (00:05:50)

                            • Illustration of a bland experience at a one-star auto repair shop.

                            Deluxe Auto Repair Experience (00:06:55)

                            • Vision of a top-notch auto repair experience with exceptional customer service and amenities.

                            Customer Loyalty and Experience (00:07:55)

                            • Discussion on how outstanding service fosters customer loyalty and positive word-of-mouth.

                            Conclusion and Call to Action (00:09:01)

                            • Encouragement for shop owners to elevate their customer experience beyond the basics.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            60025498-2ebc-4fb1-80ae-45cb1ce7c36aMon, 29 Jul 2024 00:15:00 -040008:40falsebonus                            Where Are We Communicating From? [E003] - Speak Up! Effective CommunicationWhere Are We Communicating From? [E003] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            In this episode of the "Speak Up: Effective Communication,” Craig shares a recent experience speaking at a local Autowares Council meeting held at the excellent facility of Westside Auto in Holland Michigan.

                            With a nod to the appreciation for the venue—and yes, the challenges of presenting from a repair bay on a muggy summer night—we get a glimpse of the importance of tailoring presentations to the environment.

                            Part one of this episode was inspired by a humorous introduction from friend and fellow West Michigan native, Ryan Kooiman.  The question Craig asks is, “Who was your opening act?”  And who are you the “opening act” for in your network?

                            Part two of this episode will draw on the points Craig was delivering in the presentation that night - specifically on the context with which we are usually communicating from in our day to day interactions.

                            In summary - this episode marks a beginning by communicating the spirit in which this show was formed - and welcomes listeners to embark on their communication journey with our community!

                            Show Notes

                            • Watch Video Episode
                            • Toastmasters Meeting Experience (00:00:09) Craig shares his experience attending a Toastmasters meeting at a retirement home.
                            • Autoworkers Council Meeting (00:01:07) Craig discusses attending an Autowares Council meeting in Holland, Michigan, on a hot day!
                            • Ryan Kooiman Introduction (00:01:56) Craig introduces Ryan Kooiman, the first presenter, who works for Standard Motor Products.
                            • Choosing Presentation Order (00:04:14) Craig explains the decision-making process for who presents first at the meeting.
                            • Ryan's Humor and Opening Act Concept (00:05:08) Ryan starts with a joke, and Craig emphasizes the significance of being an "opening act."
                            • Influences and Acknowledgments (00:07:00) Craig discusses the importance of acknowledging those who have influenced his career.
                            • Walking and Reflection (00:07:59) Craig shares his personal goal of walking 1000 miles and how it aids his clarity.
                            • Effective Communication Insights (00:09:15) Craig emphasizes the importance of understanding and influencing others in communication.
                            • Engaging the Audience (00:13:50) Craig shares his method of starting presentations with audience engagement questions.
                            • Negative Push Sales Environment (00:14:51) Craig explains the challenges of selling in a "negative push sales environment" in auto repair.
                            • The Importance of Specialization (00:15:52) Discusses the hyper-specialization in the automotive industry and its impact on effective communication.
                            • Client Understanding and Trust (00:16:46) Highlights the communication challenges between specialists and clients, emphasizing the need for trust.
                            • Overcoming Communication Barriers (00:18:51) Explores common client fears, such as being overcharged or sold unnecessary services, and the role of communication in alleviating these concerns.
                            • Simplifying Technical Explanations (00:19:59) Stresses the importance of clear communication when discussing technical issues with clients, avoiding unnecessary complexity.
                            • Restoring Peace of Mind (00:21:02) Discusses the psychological aspect of vehicle repair, emphasizing the importance of restoring clients' peace of mind alongside functionality.

                            Email Craig O'Neill HERE.

                            Thank You To Our Partners:

                            The Institute at We Are The Institute.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro”

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            ]]>                            Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            In this episode of the "Speak Up: Effective Communication,” Craig shares a recent experience speaking at a local Autowares Council meeting held at the excellent facility of Westside Auto in Holland Michigan.

                            With a nod to the appreciation for the venue—and yes, the challenges of presenting from a repair bay on a muggy summer night—we get a glimpse of the importance of tailoring presentations to the environment.

                            Part one of this episode was inspired by a humorous introduction from friend and fellow West Michigan native, Ryan Kooiman.  The question Craig asks is, “Who was your opening act?”  And who are you the “opening act” for in your network?

                            Part two of this episode will draw on the points Craig was delivering in the presentation that night - specifically on the context with which we are usually communicating from in our day to day interactions.

                            In summary - this episode marks a beginning by communicating the spirit in which this show was formed - and welcomes listeners to embark on their communication journey with our community!

                            Show Notes

                            • Watch Video Episode
                            • Toastmasters Meeting Experience (00:00:09) Craig shares his experience attending a Toastmasters meeting at a retirement home.
                            • Autoworkers Council Meeting (00:01:07) Craig discusses attending an Autowares Council meeting in Holland, Michigan, on a hot day!
                            • Ryan Kooiman Introduction (00:01:56) Craig introduces Ryan Kooiman, the first presenter, who works for Standard Motor Products.
                            • Choosing Presentation Order (00:04:14) Craig explains the decision-making process for who presents first at the meeting.
                            • Ryan's Humor and Opening Act Concept (00:05:08) Ryan starts with a joke, and Craig emphasizes the significance of being an "opening act."
                            • Influences and Acknowledgments (00:07:00) Craig discusses the importance of acknowledging those who have influenced his career.
                            • Walking and Reflection (00:07:59) Craig shares his personal goal of walking 1000 miles and how it aids his clarity.
                            • Effective Communication Insights (00:09:15) Craig emphasizes the importance of understanding and influencing others in communication.
                            • Engaging the Audience (00:13:50) Craig shares his method of starting presentations with audience engagement questions.
                            • Negative Push Sales Environment (00:14:51) Craig explains the challenges of selling in a "negative push sales environment" in auto repair.
                            • The Importance of Specialization (00:15:52) Discusses the hyper-specialization in the automotive industry and its impact on effective communication.
                            • Client Understanding and Trust (00:16:46) Highlights the communication challenges between specialists and clients, emphasizing the need for trust.
                            • Overcoming Communication Barriers (00:18:51) Explores common client fears, such as being overcharged or sold unnecessary services, and the role of communication in alleviating these concerns.
                            • Simplifying Technical Explanations (00:19:59) Stresses the importance of clear communication when discussing technical issues with clients, avoiding unnecessary complexity.
                            • Restoring Peace of Mind (00:21:02) Discusses the psychological aspect of vehicle repair, emphasizing the importance of restoring clients' peace of mind alongside functionality.

                            Email Craig O'Neill HERE.

                            Thank You To Our Partners:

                            The Institute at We Are The Institute.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro”

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            ]]>                            e513ef6d-6880-4e0e-a39e-71174a1a033aSun, 28 Jul 2024 00:15:00 -040024:22falsebonus                            Diagnosing Communication Problems A to Z [E002] - Speak Up! Effective CommunicationDiagnosing Communication Problems A to Z [E002] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            Recorded Live at AAPEX 2023 Carm Capriotto, Craig O'Neill, and Matt Fanslow to discuss the launch of a new podcast by Craig O’Neill ‘Speak Up: Effective Communication,’ focusing on communication and leadership in the automotive industry. They explore the importance of effective communication, challenges in family businesses, and the impact of fear and ego on workplace interactions. The episode emphasizes the need for better communication skills, understanding emotional dynamics, and embracing change for professional growth.

                            Show Notes

                            • Watch Video Episode
                            • Communication Challenges (00:03:28) The importance of effective communication in the automotive industry.
                            • Family Business Communication (00:05:38) Discussion on the complexities of communication within family-run automotive businesses.
                            • Ego and Identity in Communication (00:06:04) The impact of ego on communication dynamics in the automotive repair industry.
                            • Fear of Communication (00:09:25) Exploration of the fear surrounding conflict and communication in professional settings.
                            • Effective Change and Communication (00:11:38) The need for new emotional relationships and communication skills for effective change.
                            • Reframing Communication (00:11:42) Importance of reframing perspectives for better communication in professional and personal contexts.
                            • Course Correction in Business (00:14:56) Discussion on the concept of course correction in business practices and communication.
                            • Introduction to Communication Issues (00:16:24) Discussion on diagnosing communication problems and the importance of addressing them in the automotive industry.
                            • The J Curve of Change (00:18:08) Explanation of the J Curve model, illustrates the initial dip in performance during change.
                            • Understanding Team Dynamics (00:19:45) Emphasis on recognizing individual team member responses to change and the learning opportunities from other industries.
                            • The Role of AI in Communication (00:20:06) Discussion on how AI is affecting communication skills and the potential loss of authenticity.
                            • Authenticity in Writing (00:21:44) Theory on authentic writing and the importance of personal engagement in communication.
                            • Journaling as a Communication Tool (00:24:15) Advocacy for journaling to enhance communication skills by organizing thoughts and reflections.
                            • Technology's Impact on Focus (00:25:36) Concerns about technology distractions affecting attention and cognitive processes.
                            • Collaboration and Team Dynamics (00:27:01) Celebration of teamwork and the excitement of collaborating to advance the automotive industry.
                            • Podcasting and Communication Skills (00:28:03) Discussion about the nuances of podcasting and the importance of effective communication in this medium.

                            Email Craig O'Neill HERE.

                            Thank You To Our Partners:

                            The Institute at We Are The Institute.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro”

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            ]]>                            Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            Watch Full Video Episode

                            Recorded Live at AAPEX 2023 Carm Capriotto, Craig O'Neill, and Matt Fanslow to discuss the launch of a new podcast by Craig O’Neill ‘Speak Up: Effective Communication,’ focusing on communication and leadership in the automotive industry. They explore the importance of effective communication, challenges in family businesses, and the impact of fear and ego on workplace interactions. The episode emphasizes the need for better communication skills, understanding emotional dynamics, and embracing change for professional growth.

                            Show Notes

                            • Watch Video Episode
                            • Communication Challenges (00:03:28) The importance of effective communication in the automotive industry.
                            • Family Business Communication (00:05:38) Discussion on the complexities of communication within family-run automotive businesses.
                            • Ego and Identity in Communication (00:06:04) The impact of ego on communication dynamics in the automotive repair industry.
                            • Fear of Communication (00:09:25) Exploration of the fear surrounding conflict and communication in professional settings.
                            • Effective Change and Communication (00:11:38) The need for new emotional relationships and communication skills for effective change.
                            • Reframing Communication (00:11:42) Importance of reframing perspectives for better communication in professional and personal contexts.
                            • Course Correction in Business (00:14:56) Discussion on the concept of course correction in business practices and communication.
                            • Introduction to Communication Issues (00:16:24) Discussion on diagnosing communication problems and the importance of addressing them in the automotive industry.
                            • The J Curve of Change (00:18:08) Explanation of the J Curve model, illustrates the initial dip in performance during change.
                            • Understanding Team Dynamics (00:19:45) Emphasis on recognizing individual team member responses to change and the learning opportunities from other industries.
                            • The Role of AI in Communication (00:20:06) Discussion on how AI is affecting communication skills and the potential loss of authenticity.
                            • Authenticity in Writing (00:21:44) Theory on authentic writing and the importance of personal engagement in communication.
                            • Journaling as a Communication Tool (00:24:15) Advocacy for journaling to enhance communication skills by organizing thoughts and reflections.
                            • Technology's Impact on Focus (00:25:36) Concerns about technology distractions affecting attention and cognitive processes.
                            • Collaboration and Team Dynamics (00:27:01) Celebration of teamwork and the excitement of collaborating to advance the automotive industry.
                            • Podcasting and Communication Skills (00:28:03) Discussion about the nuances of podcasting and the importance of effective communication in this medium.

                            Email Craig O'Neill HERE.

                            Thank You To Our Partners:

                            The Institute at We Are The Institute.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro”

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            ]]>                            c81a51cd-3090-43e9-bab1-1f84b3a16d16Sun, 28 Jul 2024 00:15:00 -040029:35falsebonus                            The Communications Journey Starts with Listening [E001] - Speak Up! Effective CommunicationThe Communications Journey Starts with Listening [E001] - Speak Up! Effective CommunicationThank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            In this introductory episode of the "Speak Up: Effective Communication" podcast, host Craig O'Neill emphasizes the importance of effective communication in both personal and professional contexts. Craig shares his journey of improving his communication skills, highlighting active listening and genuine interest in others. Craig and Carm Capriotto discuss their experiences with Toastmasters and the significance of overcoming the fear of public speaking. The episode sets the stage for future discussions aimed at fostering better communication skills among listeners.

                            Show Notes

                            • Watch Video Episode
                            • Discussion on Toastmasters (00:01:30) Craig and Carm Capriotto share their experiences with Toastmasters and its impact on communication.
                            • The Importance of Communication Skills (00:02:46) The necessity of effective communication in personal and professional settings.
                            • Fear of Public Speaking (00:03:31) Discussion about glossophobia and its prevalence among individuals regarding communication anxiety.
                            • Communication Beyond Public Speaking (00:04:24) Craig highlights that communication is relevant in everyday interactions, not just public speaking.
                            • Stigma in the Automotive Industry (00:05:29) The negative perceptions of the automotive industry and the need for professionalism.
                            • The Journey of Becoming a Better Communicator (00:06:03) Craig shares his personal journey towards improving his communication skills and learning from failures.
                            • Universal Communication Skills (00:07:05) The conversation shifts to how communication skills apply beyond the automotive industry.
                            • The Impact of Communication (00:11:14) Craig discusses the responsibility of leaving a positive impact in every interaction.
                            • Active Listening (00:11:59) The importance of active listening as a fundamental aspect of effective communication is highlighted.
                            • Learning from Toastmasters (00:12:19) How joining Toastmasters improves listening skills.
                            • The Role of an Interviewer (00:14:10) Discussion on the learning curve of being a good interviewer and the importance of listening.
                            • Genuine Interest in Others (00:15:42) The necessity of being genuinely interested in others for effective communication.
                            • Introduction to Craig O'Neill (00:16:13) Craig's passion for communication and his background in the automotive industry are introduced.
                            • Influences on Craig's Communication Skills (00:16:32) Craig shares the impact of mentors and trainers on his journey to becoming a better communicator.
                            • Aims of the Podcast (00:17:11) Craig expresses his goal for the podcast to share strategies and stories that inspire others.
                            • Conclusion and Future Collaboration (00:19:08) Craig looks forward to collaborating with colleagues in the Aftermarket Radio Network and advancing communication in the automotive industry.

                            Email Craig O'Neill HERE.

                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                            ]]>                            Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            In this introductory episode of the "Speak Up: Effective Communication" podcast, host Craig O'Neill emphasizes the importance of effective communication in both personal and professional contexts. Craig shares his journey of improving his communication skills, highlighting active listening and genuine interest in others. Craig and Carm Capriotto discuss their experiences with Toastmasters and the significance of overcoming the fear of public speaking. The episode sets the stage for future discussions aimed at fostering better communication skills among listeners.

                            Show Notes

                            • Watch Video Episode
                            • Discussion on Toastmasters (00:01:30) Craig and Carm Capriotto share their experiences with Toastmasters and its impact on communication.
                            • The Importance of Communication Skills (00:02:46) The necessity of effective communication in personal and professional settings.
                            • Fear of Public Speaking (00:03:31) Discussion about glossophobia and its prevalence among individuals regarding communication anxiety.
                            • Communication Beyond Public Speaking (00:04:24) Craig highlights that communication is relevant in everyday interactions, not just public speaking.
                            • Stigma in the Automotive Industry (00:05:29) The negative perceptions of the automotive industry and the need for professionalism.
                            • The Journey of Becoming a Better Communicator (00:06:03) Craig shares his personal journey towards improving his communication skills and learning from failures.
                            • Universal Communication Skills (00:07:05) The conversation shifts to how communication skills apply beyond the automotive industry.
                            • The Impact of Communication (00:11:14) Craig discusses the responsibility of leaving a positive impact in every interaction.
                            • Active Listening (00:11:59) The importance of active listening as a fundamental aspect of effective communication is highlighted.
                            • Learning from Toastmasters (00:12:19) How joining Toastmasters improves listening skills.
                            • The Role of an Interviewer (00:14:10) Discussion on the learning curve of being a good interviewer and the importance of listening.
                            • Genuine Interest in Others (00:15:42) The necessity of being genuinely interested in others for effective communication.
                            • Introduction to Craig O'Neill (00:16:13) Craig's passion for communication and his background in the automotive industry are introduced.
                            • Influences on Craig's Communication Skills (00:16:32) Craig shares the impact of mentors and trainers on his journey to becoming a better communicator.
                            • Aims of the Podcast (00:17:11) Craig expresses his goal for the podcast to share strategies and stories that inspire others.
                            • Conclusion and Future Collaboration (00:19:08) Craig looks forward to collaborating with colleagues in the Aftermarket Radio Network and advancing communication in the automotive industry.

                            Email Craig O'Neill HERE.

                            Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

                            The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

                            AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

                            AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

                            Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

                            In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.

                            Contact Information


                            The Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

                            Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

                            Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

                            The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

                            The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach

                            ]]>                            8b034c48-e952-47de-9ae5-c53a3c9cda42Sun, 28 Jul 2024 00:15:00 -040019:33falsebonus                            Beyond Band-Aids: Fix Your Leaking Bucket [RR 975]Beyond Band-Aids: Fix Your Leaking Bucket [RR 975] Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network "We're putting more customers, more car count, more money into that bucket. Sometimes, when you step away from the business, if you don't have the business set up right, or you have those holes in the bucket, you turn around, and all the water leaks back out of the bucket, and you're like, what the heck just happened? What did I do all that work for?" Discover the importance of overcoming self-doubt and embracing courage to drive business growth. Ron Ipach emphasizes the value of a supportive network and the role of peer review in fostering progress. Gerry  Frank shares his approach to setting goals and the necessity of accountability in achieving them. The episode underscores the themes of leadership, community support, and continuous improvement for success in the industry.
                            Gerry Frank, Maverick Shop Owners, Gerry's previous episodes HERE
                            Ron Ipach, Maverick Shop Owners, Ron’s previous episodes HERE.
                            Access 11 FREE training video's from Gerry and Ron on Marketing, Sales, and Profitability. Just great content to improve your world and your business HERE.
                            Show Notes
                            • Watch Full Video Episode
                            • AARO Trade Show Management/Lindertech Training, September 12th-14th, 2024: aaro.ca
                            • Access 11 FREE video training on Marketing, Sales, and Profitability: RSTU Signup Carm (maverickshopowners.com)
                            • Brakes for Breasts (00:01:10) Promoting the initiative "Brakes for Breasts" and its impact on breast cancer research, as well as encouraging participation from shop owners.  https://www.brakesforbreasts.com/
                            • The Leaky Bucket Concept (00:03:39) Discussion of the "leaky bucket" concept in business, emphasizing the need to address and fix fundamental issues to achieve business growth.
                            • Challenges in Business Success (00:05:55) Exploring the factors that contribute to varied levels of success among shop owners, including handling negative influences and excuses.
                            • Information Overload and Implementation (00:07:22) Addressing the challenges of information overload and the importance of implementing acquired knowledge in business operations.
                            • Identifying Key Business Problems (00:09:09) Discussing the challenge of identifying and addressing the most significant problems faced by small business owners.
                            • Leadership and Courage (00:13:48) Emphasizing the critical role of courage in leadership and the need for difficult conversations and personal growth to drive business success.
                            • Business Growth and Leadership (00:17:13) Exploring the impact of leadership growth on business development, including the importance of making key personnel decisions.
                            • The importance of shop management systems (00:18:19) Highlighting the significance of efficient shop management systems for profitability and real-time tracking.
                            • Return on courage in decision-making (00:20:31) Discussing the courage needed to make tough decisions and the impact on business success.
                            • Overcoming negative self-talk (00:20:52) Addressing the internal voice that hinders progress and success, and strategies to overcome it.
                            • Belief and courage in decision-making (00:22:18) Examining the role of belief and courage in making critical decisions for personal and business growth.
                            • Intentionality and leadership (00:23:21) Exploring the concept of intentionality in leadership and its impact on leading and managing a business.
                            • The power of reading and learning (00:31:45) Emphasizing the importance of continuous learning and the different ways individuals absorb information.
                            • Building courage through community support (00:33:35) Discussing the significance of being part of a supportive community for sharing successes and gaining courage in business decisions.
                            • Overcoming Accountability Pressure (00:37:15) Discussion on the challenges of accountability partners and the importance of overcoming ego for personal and business growth.
                            • Setting 90-Day Goals (00:37:55) Importance of setting 90-day goals, prioritizing issues, and creating action plans for business growth.
                            • Accepting Accountability (00:39:01) The necessity of accepting an accountability partner, setting aside ego, and embracing the courage to prove them wrong.
                            • Selecting Trustworthy Partners (00:40:15) The significance of trust in selecting clients and the vital role of accountability partners in achieving business success.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network "We're putting more customers, more car count, more money into that bucket. Sometimes, when you step away from the business, if you don't have the business set up right, or you have those holes in the bucket, you turn around, and all the water leaks back out of the bucket, and you're like, what the heck just happened? What did I do all that work for?" Discover the importance of overcoming self-doubt and embracing courage to drive business growth. Ron Ipach emphasizes the value of a supportive network and the role of peer review in fostering progress. Gerry  Frank shares his approach to setting goals and the necessity of accountability in achieving them. The episode underscores the themes of leadership, community support, and continuous improvement for success in the industry.
                            Gerry Frank, Maverick Shop Owners, Gerry's previous episodes HERE
                            Ron Ipach, Maverick Shop Owners, Ron’s previous episodes HERE.
                            Access 11 FREE training video's from Gerry and Ron on Marketing, Sales, and Profitability. Just great content to improve your world and your business HERE.
                            Show Notes
                            • Watch Full Video Episode
                            • AARO Trade Show Management/Lindertech Training, September 12th-14th, 2024: aaro.ca
                            • Access 11 FREE video training on Marketing, Sales, and Profitability: RSTU Signup Carm (maverickshopowners.com)
                            • Brakes for Breasts (00:01:10) Promoting the initiative "Brakes for Breasts" and its impact on breast cancer research, as well as encouraging participation from shop owners.  https://www.brakesforbreasts.com/
                            • The Leaky Bucket Concept (00:03:39) Discussion of the "leaky bucket" concept in business, emphasizing the need to address and fix fundamental issues to achieve business growth.
                            • Challenges in Business Success (00:05:55) Exploring the factors that contribute to varied levels of success among shop owners, including handling negative influences and excuses.
                            • Information Overload and Implementation (00:07:22) Addressing the challenges of information overload and the importance of implementing acquired knowledge in business operations.
                            • Identifying Key Business Problems (00:09:09) Discussing the challenge of identifying and addressing the most significant problems faced by small business owners.
                            • Leadership and Courage (00:13:48) Emphasizing the critical role of courage in leadership and the need for difficult conversations and personal growth to drive business success.
                            • Business Growth and Leadership (00:17:13) Exploring the impact of leadership growth on business development, including the importance of making key personnel decisions.
                            • The importance of shop management systems (00:18:19) Highlighting the significance of efficient shop management systems for profitability and real-time tracking.
                            • Return on courage in decision-making (00:20:31) Discussing the courage needed to make tough decisions and the impact on business success.
                            • Overcoming negative self-talk (00:20:52) Addressing the internal voice that hinders progress and success, and strategies to overcome it.
                            • Belief and courage in decision-making (00:22:18) Examining the role of belief and courage in making critical decisions for personal and business growth.
                            • Intentionality and leadership (00:23:21) Exploring the concept of intentionality in leadership and its impact on leading and managing a business.
                            • The power of reading and learning (00:31:45) Emphasizing the importance of continuous learning and the different ways individuals absorb information.
                            • Building courage through community support (00:33:35) Discussing the significance of being part of a supportive community for sharing successes and gaining courage in business decisions.
                            • Overcoming Accountability Pressure (00:37:15) Discussion on the challenges of accountability partners and the importance of overcoming ego for personal and business growth.
                            • Setting 90-Day Goals (00:37:55) Importance of setting 90-day goals, prioritizing issues, and creating action plans for business growth.
                            • Accepting Accountability (00:39:01) The necessity of accepting an accountability partner, setting aside ego, and embracing the courage to prove them wrong.
                            • Selecting Trustworthy Partners (00:40:15) The significance of trust in selecting clients and the vital role of accountability partners in achieving business success.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]>b5b1d4c5-c2ef-4272-a617-e102dd16afc7Fri, 26 Jul 2024 00:15:00 -040041:04falsefull975975Effective Labor Rate [E128] - Business By The NumbersEffective Labor Rate [E128] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                            Today,

                            Hunt explores how to understand and improve your effective labor rate, one of the most important aspects of running a profitable auto repair shop.

                            • Understanding Effective Labor Rate: Learn the difference between
                            • street rate and effective labor rate, and why focusing on the latter is
                            • essential.
                            • Oil Change Example: Hunt breaks down an example using oil changes to
                            • explain how effective labor rate impacts profitability.
                            • Comparison of Two Shops: Explore a real-world comparison of
                            • two similar shops with different labor rates and see which one is more
                            • profitable.
                            • Actionable Insights: Get practical tips on how to improve your shop's effective labor rate and overall profitability

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            Thanks to our partners, NAPA TRACS and Promotive

                            Today,

                            Hunt explores how to understand and improve your effective labor rate, one of the most important aspects of running a profitable auto repair shop.

                            • Understanding Effective Labor Rate: Learn the difference between
                            • street rate and effective labor rate, and why focusing on the latter is
                            • essential.
                            • Oil Change Example: Hunt breaks down an example using oil changes to
                            • explain how effective labor rate impacts profitability.
                            • Comparison of Two Shops: Explore a real-world comparison of
                            • two similar shops with different labor rates and see which one is more
                            • profitable.
                            • Actionable Insights: Get practical tips on how to improve your shop's effective labor rate and overall profitability

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            6c75148b-398b-4e0d-974a-d675e692f7c3Thu, 25 Jul 2024 00:15:00 -040019:41falsebonus                            Actionable Tips for Enhancing Self-Awareness [THA 390]Actionable Tips for Enhancing Self-Awareness [THA 390]Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class This episode emphasizes the transformative power of self-awareness and personal growth. Dave Schedin shares his journey of self-discovery, while Krystal Zellmer highlights the importance of challenging belief systems and embracing experiential leadership training. They stress the need for leaders to connect with their teams, align goals, and move beyond their comfort zones. Krystal Zellmer, VP at Klemmer Leadership and Character Development Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Discussion on Leadership (00:02:04) A discussion on leadership and personal development.
                            • Dave Schedin's Testimony (00:04:17) Dave shares a personal testimony about the impact of leadership and personal development on his life and coaching business.
                            • Enrollment in Personal Development (00:08:48) The resistance and engagement in personal development, emphasizing the benefits across various aspects of life.
                            • Shifting Gears in Leadership (00:10:39) The concept of shifting gears in leadership and personal development, emphasizing the need for self-awareness and change.
                            • Awareness and State of Being (00:15:42) The importance of self-awareness and the impact of one's state of being on relationships and personal development.
                            • Coaching for Better Performance (00:25:43) Strategies for coaching employees for improved performance and aligning their goals with business objectives.
                            • Finding Purpose and Enrolling in Leadership (00:27:40) Challenges of enrolling individuals in leadership when they are unsure of their purpose and what they want.
                            • Leadership Breakthroughs (00:34:21) Recognizing and learning from "aha" and "oh caca" moments to grow as a leader.
                            • The revelation of belief systems (00:35:31) Understanding the impact of belief systems on behavior and leadership effectiveness.
                            • Changing your brain, changing your life (00:42:22) Exploring the power of shifting thinking patterns and subconscious programming for personal development and growth.
                            • Challenging self-limiting beliefs (00:45:13) Encouraging individuals to challenge and change self-limiting beliefs for personal and professional growth.
                            • Integrating leadership and personal development (00:47:29) Making leadership and personal development accessible and practical for incremental and exponential growth.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   ]]>                            Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class This episode emphasizes the transformative power of self-awareness and personal growth. Dave Schedin shares his journey of self-discovery, while Krystal Zellmer highlights the importance of challenging belief systems and embracing experiential leadership training. They stress the need for leaders to connect with their teams, align goals, and move beyond their comfort zones. Krystal Zellmer, VP at Klemmer Leadership and Character Development Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Discussion on Leadership (00:02:04) A discussion on leadership and personal development.
                            • Dave Schedin's Testimony (00:04:17) Dave shares a personal testimony about the impact of leadership and personal development on his life and coaching business.
                            • Enrollment in Personal Development (00:08:48) The resistance and engagement in personal development, emphasizing the benefits across various aspects of life.
                            • Shifting Gears in Leadership (00:10:39) The concept of shifting gears in leadership and personal development, emphasizing the need for self-awareness and change.
                            • Awareness and State of Being (00:15:42) The importance of self-awareness and the impact of one's state of being on relationships and personal development.
                            • Coaching for Better Performance (00:25:43) Strategies for coaching employees for improved performance and aligning their goals with business objectives.
                            • Finding Purpose and Enrolling in Leadership (00:27:40) Challenges of enrolling individuals in leadership when they are unsure of their purpose and what they want.
                            • Leadership Breakthroughs (00:34:21) Recognizing and learning from "aha" and "oh caca" moments to grow as a leader.
                            • The revelation of belief systems (00:35:31) Understanding the impact of belief systems on behavior and leadership effectiveness.
                            • Changing your brain, changing your life (00:42:22) Exploring the power of shifting thinking patterns and subconscious programming for personal development and growth.
                            • Challenging self-limiting beliefs (00:45:13) Encouraging individuals to challenge and change self-limiting beliefs for personal and professional growth.
                            • Integrating leadership and personal development (00:47:29) Making leadership and personal development accessible and practical for incremental and exponential growth.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   ]]>                            aca59df2-1045-46fe-bf37-c8c9c35bd65fThu, 25 Jul 2024 00:15:00 -040050:11falsefull390390                            Just Fly the Darn Aircraft - Period! [E144] - Automotive Field TheoryJust Fly the Darn Aircraft - Period! [E144] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                            Matt Fanslow emphasizes the importance of taking control of one’s life and career, especially during challenging times. Using the analogy of flying a plane, he stresses the need for focus and decisive action. Drawing from his mentor Robert "Dutch" Silverstein's advice to "fly the darn plane," Matt discusses personal and professional development in the automotive industry. He highlights the value of self-assessment, hard work, and continuous learning, and underscores the significance of training and mentorship.

                            • Flying the Plane Analogy (00:01:34)
                            • Facing Life's Challenges (00:02:47)
                            • Making Intentional Decisions (00:04:01)
                            • Learning from Tough Situations (00:05:21)
                            • The Sully Incident (00:06:30)
                            • Gathering Information (00:09:01)
                            • Career Planning and Self-Assessment (00:10:25)
                            • The Role of Mentorship (00:11:35)
                            • Honesty in Self-Assessment (00:12:41)
                            • Value of Continuous Learning (00:15:01)
                            • Reality of Career Aspirations (00:16:07)
                            • Finding Your Niche (00:19:36)
                            • Mastering Skills (00:20:55)
                            • Misunderstanding Career Potential (00:22:07)
                            • Value as a Worker vs. Human (00:23:24)
                            • Understanding Skills and Passion (00:24:53)
                            • Flying the Plane Analogy (00:26:09)
                            • Encouragement and Gratitude (00:27:14)

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            Thanks to our Partner, NAPA Autotech

                            Matt Fanslow emphasizes the importance of taking control of one’s life and career, especially during challenging times. Using the analogy of flying a plane, he stresses the need for focus and decisive action. Drawing from his mentor Robert "Dutch" Silverstein's advice to "fly the darn plane," Matt discusses personal and professional development in the automotive industry. He highlights the value of self-assessment, hard work, and continuous learning, and underscores the significance of training and mentorship.

                            • Flying the Plane Analogy (00:01:34)
                            • Facing Life's Challenges (00:02:47)
                            • Making Intentional Decisions (00:04:01)
                            • Learning from Tough Situations (00:05:21)
                            • The Sully Incident (00:06:30)
                            • Gathering Information (00:09:01)
                            • Career Planning and Self-Assessment (00:10:25)
                            • The Role of Mentorship (00:11:35)
                            • Honesty in Self-Assessment (00:12:41)
                            • Value of Continuous Learning (00:15:01)
                            • Reality of Career Aspirations (00:16:07)
                            • Finding Your Niche (00:19:36)
                            • Mastering Skills (00:20:55)
                            • Misunderstanding Career Potential (00:22:07)
                            • Value as a Worker vs. Human (00:23:24)
                            • Understanding Skills and Passion (00:24:53)
                            • Flying the Plane Analogy (00:26:09)
                            • Encouragement and Gratitude (00:27:14)

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            87ddb062-65d7-4af5-966e-4c63f3e06746Wed, 24 Jul 2024 00:15:00 -040028:56falsebonus                            Sometimes You Just Have To Go To War [E110] - The Auto Repair Marketing PodcastSometimes You Just Have To Go To War [E110] - The Auto Repair Marketing PodcastWelcome to the Auto Repair Marketing Podcast with Brian Walker. In this solo episode, Brian discusses the importance of taking massive action during slow business periods. 

                            Drawing from a recent conversation with a shop owner, he shares strategies to combat slow times, including leveraging networking groups like BNI, using your CRM effectively, creating engaging video content, and offering incentives.

                            Brian also highlights the importance of personal health and well-being, emphasizing that a healthy business owner is crucial for a thriving business. 

                            Tune in for practical tips to help fill your bays and keep your business thriving.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Greg Buckley at Buckley's Auto Center : https://www.youtube.com/@BuckleysAutoCare/featured

                            Charlie's Foreign Car

                            https://www.youtube.com/@fixingcars

                            Royalty Auto Service

                            https://www.youtube.com/@theroyaltyautoservice

                            Dave’s Auto Center

                            https://www.youtube.com/@DavesAutoCenterCenterville

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            Welcome to the Auto Repair Marketing Podcast with Brian Walker. In this solo episode, Brian discusses the importance of taking massive action during slow business periods. 

                            Drawing from a recent conversation with a shop owner, he shares strategies to combat slow times, including leveraging networking groups like BNI, using your CRM effectively, creating engaging video content, and offering incentives.

                            Brian also highlights the importance of personal health and well-being, emphasizing that a healthy business owner is crucial for a thriving business. 

                            Tune in for practical tips to help fill your bays and keep your business thriving.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Greg Buckley at Buckley's Auto Center : https://www.youtube.com/@BuckleysAutoCare/featured

                            Charlie's Foreign Car

                            https://www.youtube.com/@fixingcars

                            Royalty Auto Service

                            https://www.youtube.com/@theroyaltyautoservice

                            Dave’s Auto Center

                            https://www.youtube.com/@DavesAutoCenterCenterville

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            469f1df5-c124-4a88-81e1-3e40103dbfa7Wed, 24 Jul 2024 00:15:00 -040021:38falsebonus                            The Power of Service Proposals [RR 974]The Power of Service Proposals [RR 974]Thanks to our Partner, NAPA Auto Care Chris Dekker shares his use of service proposals, shop cleanliness, and appointment reminders to enhance customer satisfaction. The episode underscores the value of professionalism, continuous learning, and adapting to industry changes to meet evolving client needs. Chris Dekker, My Garage Auto and Tire, Airdrie, Ontario, Canada. Chris' previous episodes HERE Download Chris's Service Proposal HERE. Show Notes
                            • Watch Full Video Episode
                            • The importance of service proposals (00:02:52) Chris discusses the use of service proposals for estimates and outlines the benefits of their business to potential clients.
                            • Enhancing the customer experience (00:04:32) The discussion delves into the details of the service proposal, focusing on how it communicates the client experience and positions the business in the market.
                            • The impact of shop cleanliness (00:09:47) The importance of shop cleanliness in retaining and earning clients is highlighted, emphasizing the role of the front office in the client experience.
                            • Appointment reminders and booking ahead (00:11:57) Chris explains the use of SMS reminders and the process of booking maintenance appointments, including the software used for notifications.
                            • Innovative ideas and readiness for EVs (00:14:30) The importance of seeking innovative ideas from other businesses and industries is discussed, followed by information about training for servicing hybrid and EV vehicles.
                            • The importance of learning from others (00:16:34) Discussing the value of learning from others' experiences and implementing new ideas in the automotive industry.
                            • Accountability and coaching in business (00:17:15) Exploring the benefits of having an accountability partner and business coaching for success in the automotive industry.
                            • Adapting to electric and hybrid vehicles (00:18:49) Discussing the focus on electric and hybrid vehicle repairs, including significant investments in training and tooling.
                            • Training on electric vehicle repair (00:20:01) Exploring the various training methods for electric vehicle repair, including in-person, online, and practical experimentation.
                            • Client experience and innovation (00:22:03) Emphasizing the importance of client experience and innovation in the automotive industry, including the introduction of new client-focused ideas.
                            • Ensuring safety and reliability (00:25:05) Detailing the company's policy to ensure safety and reliability, including the process of wheel retorquing and client communication.
                            • Client-focused service proposals (00:27:56) Highlighting the significance of client-focused service proposals and the importance of considering more than just the cost in the automotive industry.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            Thanks to our Partner, NAPA Auto Care Chris Dekker shares his use of service proposals, shop cleanliness, and appointment reminders to enhance customer satisfaction. The episode underscores the value of professionalism, continuous learning, and adapting to industry changes to meet evolving client needs. Chris Dekker, My Garage Auto and Tire, Airdrie, Ontario, Canada. Chris' previous episodes HERE Download Chris's Service Proposal HERE. Show Notes
                            • Watch Full Video Episode
                            • The importance of service proposals (00:02:52) Chris discusses the use of service proposals for estimates and outlines the benefits of their business to potential clients.
                            • Enhancing the customer experience (00:04:32) The discussion delves into the details of the service proposal, focusing on how it communicates the client experience and positions the business in the market.
                            • The impact of shop cleanliness (00:09:47) The importance of shop cleanliness in retaining and earning clients is highlighted, emphasizing the role of the front office in the client experience.
                            • Appointment reminders and booking ahead (00:11:57) Chris explains the use of SMS reminders and the process of booking maintenance appointments, including the software used for notifications.
                            • Innovative ideas and readiness for EVs (00:14:30) The importance of seeking innovative ideas from other businesses and industries is discussed, followed by information about training for servicing hybrid and EV vehicles.
                            • The importance of learning from others (00:16:34) Discussing the value of learning from others' experiences and implementing new ideas in the automotive industry.
                            • Accountability and coaching in business (00:17:15) Exploring the benefits of having an accountability partner and business coaching for success in the automotive industry.
                            • Adapting to electric and hybrid vehicles (00:18:49) Discussing the focus on electric and hybrid vehicle repairs, including significant investments in training and tooling.
                            • Training on electric vehicle repair (00:20:01) Exploring the various training methods for electric vehicle repair, including in-person, online, and practical experimentation.
                            • Client experience and innovation (00:22:03) Emphasizing the importance of client experience and innovation in the automotive industry, including the introduction of new client-focused ideas.
                            • Ensuring safety and reliability (00:25:05) Detailing the company's policy to ensure safety and reliability, including the process of wheel retorquing and client communication.
                            • Client-focused service proposals (00:27:56) Highlighting the significance of client-focused service proposals and the importance of considering more than just the cost in the automotive industry.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            c6075d49-771b-42c2-b922-6860685ef355Tue, 23 Jul 2024 00:15:00 -040029:45falsefull974974                            Disruptive Insights from Other Industries for Auto Repair Shop Owners [E174] - Chris Cotton Weekly BlitzDisruptive Insights from Other Industries for Auto Repair Shop Owners [E174] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching emphasizes the importance of seeking inspiration and innovation outside the auto repair industry. He challenges shop owners to break out of their comfort zones and learn from disruptors in fields like hospitality, retail, healthcare, and fitness. Chris discusses how adopting customer-centric approaches and technologies from these industries can transform auto repair businesses.

                            For instance, he highlights how the hospitality industry's focus on exceptional customer service and personalized experiences can be mirrored in auto repair shops to build stronger customer relationships and loyalty. Similarly, he points out how retail's use of data analytics and customer feedback can help auto shops better understand their clients' needs and preferences, leading to more tailored services and improved satisfaction.


                            Chris also explores how the healthcare sector's emphasis on transparency and trust can be applied to auto repair, fostering a more open and honest communication channel between mechanics and customers. Additionally, he draws parallels with the fitness industry's use of subscription models and community-building strategies, suggesting that auto repair shops could benefit from implementing similar membership programs to ensure steady revenue and customer engagement.


                            He encourages proactive learning, attending conferences, and networking with professionals from other sectors. By stepping outside the traditional boundaries of the auto repair industry, shop owners can gain fresh perspectives and innovative ideas that can set them apart from competitors.


                            The episode concludes with practical steps for implementing these innovative ideas to enhance customer experience and drive positive change in auto repair shops. Chris provides actionable advice on how to start small, such as introducing a customer feedback system or experimenting with new service packages, and gradually scale up these initiatives. He also stresses the importance of continuous improvement and staying adaptable to evolving customer expectations and industry trends. By embracing these strategies, auto repair shops can not only improve their operations but also create a more engaging and satisfying experience for their customers.


                            The power of looking outside our industry (00:01:05)

                            • Exploring the importance of learning from disruptors in other fields to stay ahead of the curve.

                            Innovation at the edges (00:03:26)

                            • Discussing how innovation often occurs at the edges of industries and the benefits of looking beyond traditional practices.

                            Examples of disruptors in other industries (00:04:37)

                            • Exploring examples from healthcare, food and beverage, connected fitness apps, and education to draw insights for auto repair business.

                            Implementing ideas in auto repair shops (00:09:41)

                            • Strategies for implementing ideas from other industries, such as networking, adopting technology, experimenting with service models, focusing on customer experience, and empowering the team.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching emphasizes the importance of seeking inspiration and innovation outside the auto repair industry. He challenges shop owners to break out of their comfort zones and learn from disruptors in fields like hospitality, retail, healthcare, and fitness. Chris discusses how adopting customer-centric approaches and technologies from these industries can transform auto repair businesses.

                            For instance, he highlights how the hospitality industry's focus on exceptional customer service and personalized experiences can be mirrored in auto repair shops to build stronger customer relationships and loyalty. Similarly, he points out how retail's use of data analytics and customer feedback can help auto shops better understand their clients' needs and preferences, leading to more tailored services and improved satisfaction.


                            Chris also explores how the healthcare sector's emphasis on transparency and trust can be applied to auto repair, fostering a more open and honest communication channel between mechanics and customers. Additionally, he draws parallels with the fitness industry's use of subscription models and community-building strategies, suggesting that auto repair shops could benefit from implementing similar membership programs to ensure steady revenue and customer engagement.


                            He encourages proactive learning, attending conferences, and networking with professionals from other sectors. By stepping outside the traditional boundaries of the auto repair industry, shop owners can gain fresh perspectives and innovative ideas that can set them apart from competitors.


                            The episode concludes with practical steps for implementing these innovative ideas to enhance customer experience and drive positive change in auto repair shops. Chris provides actionable advice on how to start small, such as introducing a customer feedback system or experimenting with new service packages, and gradually scale up these initiatives. He also stresses the importance of continuous improvement and staying adaptable to evolving customer expectations and industry trends. By embracing these strategies, auto repair shops can not only improve their operations but also create a more engaging and satisfying experience for their customers.


                            The power of looking outside our industry (00:01:05)

                            • Exploring the importance of learning from disruptors in other fields to stay ahead of the curve.

                            Innovation at the edges (00:03:26)

                            • Discussing how innovation often occurs at the edges of industries and the benefits of looking beyond traditional practices.

                            Examples of disruptors in other industries (00:04:37)

                            • Exploring examples from healthcare, food and beverage, connected fitness apps, and education to draw insights for auto repair business.

                            Implementing ideas in auto repair shops (00:09:41)

                            • Strategies for implementing ideas from other industries, such as networking, adopting technology, experimenting with service models, focusing on customer experience, and empowering the team.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            aa0af32b-f3ce-4409-8587-207bcea4b9b3Mon, 22 Jul 2024 00:15:00 -040012:57falsebonus                            Level Up Your Automotive Training with Gamification [RR 973]Level Up Your Automotive Training with Gamification [RR 973] Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network "Research has shown that people forget 90% of what they "learn" in 30 days unless it's reinforced. But reinforcement isn't enough. Today's Class training uses forced recall, a method that creates pathways in a learner's brain, helping them retain information more effectively." David Boyes, from Today's Class, discusses how daily gamification on Today's Class' app can enhance engagement and learning through individual and team-based competitions, rewards points, and prizes. “It’s microdosing of training. It’s a set of daily questions on a daily basis."
                            David Boyes, President of ‘Today’s Class”  An online learning organization that has been supporting the automotive industry for more than 20 years. David's previous episodes HERE
                            Show Notes
                            • Watch Full Video Episode
                            • AARO Trade Show Management/Lindertech Training, September 12th-14th, 2024: aaro.ca
                            • Daily Dose of Top Tier Training: Today’s Class [THA 371]: https://remarkableresults.biz/remarkable-results-radio-podcast/a371/
                            • Today’s Class: Adaptive Learning Technology [RR 879]: https://remarkableresults.biz/remarkable-results-radio-podcast/e879/
                            • Training Platform (00:01:52) David Boyes talks about his training platform, Today's Class, and its relevance in the industry.
                            • Gamification and Engagement (00:02:08) The discussion on how gamification can be used to encourage engagement and learning in the automotive industry.
                            • Gamification Features (00:03:03) The various forms of gamification and its role in enhancing the overall learning experience.
                            • Rewards Points and Competition (00:04:01) The use of rewards points and individual/ team-based competition as default gamification features.
                            • Customizing Gamification (00:05:15) How Today's Class can be tailored to fit the unique needs and culture of each organization.
                            • Incentives and Prizes (00:09:06) The potential for using awards, prizes, and bragging rights to drive desired behaviors.
                            • Team-Based Engagement (00:07:13) The power of team-based engagement and how it can benefit the overall team dynamic.
                            • Training Platform Overview (00:07:54) A brief explanation of Today's Class as a training platform with a different approach to traditional online training.
                            • Variety in Gamification Goals (00:09:06) The importance of variety in gamification goals to keep the learning experience fresh and engaging.
                            • Innovative Gamification Ideas (00:10:55) Creative ideas and examples of gamification rewards and incentives used by different groups.
                            • Leaderboards and Competition (00:12:36) The visibility of leaderboards and the inter-competitive play between different shops.
                            • Collaboration and Contributions (00:17:16) The involvement of parts providers or tool trucks in providing rewards and incentives for gamification.
                            • Duration of Competitions (00:19:10) The duration of gamification competitions, whether they typically last monthly or quarterly.
                            • Gamification Reset Frequency (00:19:31) David explains the importance of resetting the scoreboard monthly for a fresh competition.
                            • Setting Up Gamification Groups (00:22:46) David explains the process for onboarding new shops into gamification groups and the 90-day training cycle.
                            • Gamification as a Benefit (00:24:16) David emphasizes that gamification is a benefit but not enough to drive the platform's usage, highlighting the importance of learning and development.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]> Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network "Research has shown that people forget 90% of what they "learn" in 30 days unless it's reinforced. But reinforcement isn't enough. Today's Class training uses forced recall, a method that creates pathways in a learner's brain, helping them retain information more effectively." David Boyes, from Today's Class, discusses how daily gamification on Today's Class' app can enhance engagement and learning through individual and team-based competitions, rewards points, and prizes. “It’s microdosing of training. It’s a set of daily questions on a daily basis."
                            David Boyes, President of ‘Today’s Class”  An online learning organization that has been supporting the automotive industry for more than 20 years. David's previous episodes HERE
                            Show Notes
                            • Watch Full Video Episode
                            • AARO Trade Show Management/Lindertech Training, September 12th-14th, 2024: aaro.ca
                            • Daily Dose of Top Tier Training: Today’s Class [THA 371]: https://remarkableresults.biz/remarkable-results-radio-podcast/a371/
                            • Today’s Class: Adaptive Learning Technology [RR 879]: https://remarkableresults.biz/remarkable-results-radio-podcast/e879/
                            • Training Platform (00:01:52) David Boyes talks about his training platform, Today's Class, and its relevance in the industry.
                            • Gamification and Engagement (00:02:08) The discussion on how gamification can be used to encourage engagement and learning in the automotive industry.
                            • Gamification Features (00:03:03) The various forms of gamification and its role in enhancing the overall learning experience.
                            • Rewards Points and Competition (00:04:01) The use of rewards points and individual/ team-based competition as default gamification features.
                            • Customizing Gamification (00:05:15) How Today's Class can be tailored to fit the unique needs and culture of each organization.
                            • Incentives and Prizes (00:09:06) The potential for using awards, prizes, and bragging rights to drive desired behaviors.
                            • Team-Based Engagement (00:07:13) The power of team-based engagement and how it can benefit the overall team dynamic.
                            • Training Platform Overview (00:07:54) A brief explanation of Today's Class as a training platform with a different approach to traditional online training.
                            • Variety in Gamification Goals (00:09:06) The importance of variety in gamification goals to keep the learning experience fresh and engaging.
                            • Innovative Gamification Ideas (00:10:55) Creative ideas and examples of gamification rewards and incentives used by different groups.
                            • Leaderboards and Competition (00:12:36) The visibility of leaderboards and the inter-competitive play between different shops.
                            • Collaboration and Contributions (00:17:16) The involvement of parts providers or tool trucks in providing rewards and incentives for gamification.
                            • Duration of Competitions (00:19:10) The duration of gamification competitions, whether they typically last monthly or quarterly.
                            • Gamification Reset Frequency (00:19:31) David explains the importance of resetting the scoreboard monthly for a fresh competition.
                            • Setting Up Gamification Groups (00:22:46) David explains the process for onboarding new shops into gamification groups and the 90-day training cycle.
                            • Gamification as a Benefit (00:24:16) David emphasizes that gamification is a benefit but not enough to drive the platform's usage, highlighting the importance of learning and development.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]>eb83352b-a29f-464d-a28e-4175fc982523Fri, 19 Jul 2024 00:15:00 -040026:58falsefull973973Daily Weekly Monthly Yearly : When and What should I be Looking for on My Financials? [E127] - Business By The NumbersDaily Weekly Monthly Yearly : When and What should I be Looking for on My Financials? [E127] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                            In this episode, Hunt Demarest, CPA with Paar Melis & Associates, discusses the importance of regularly analyzing your financials. Learn how to effectively use daily and monthly reviews to drive your shop’s profitability and productivity.

                            Key Takeaways:

                            • Daily Reviews: Focus on productivity using shop management software.
                            • Monthly Reviews: Focus on profitability using financial statements.
                            • Key Metrics: Track productivity, profitability, and parts gross profit.
                            • Scientific Approach: Identify problems, hypothesize solutions, test, and analyze outcomes.

                            

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            Thanks to our partners, NAPA TRACS and Promotive

                            In this episode, Hunt Demarest, CPA with Paar Melis & Associates, discusses the importance of regularly analyzing your financials. Learn how to effectively use daily and monthly reviews to drive your shop’s profitability and productivity.

                            Key Takeaways:

                            • Daily Reviews: Focus on productivity using shop management software.
                            • Monthly Reviews: Focus on profitability using financial statements.
                            • Key Metrics: Track productivity, profitability, and parts gross profit.
                            • Scientific Approach: Identify problems, hypothesize solutions, test, and analyze outcomes.

                            

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            647043b2-3246-4dd1-8d75-52fa86a99e96Thu, 18 Jul 2024 00:15:00 -040028:59falsebonus                            Profit First Update: Cash Management Revolution [THA 389]Profit First Update: Cash Management Revolution [THA 389]Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Join Dan Bryant and Heather DePriest as they discuss the transformative power of Mike Michalowicz's 'Profit First' methodology. Heather and Dan share their success stories and discuss the essential principles of cash management that have helped them grow their businesses sustainably. Tune in for insightful discussions on budgeting, cash allocation, and the critical role of business coaching. Heather DePriest, American Garage, Chinook, MT. Heather's previous episodes HERE Dan Bryant, American Pride Automotive, 5 StoreS, VA Show Notes
                            • Watch Full Video Episode
                            • Starting Profit First (00:03:01) The challenges of starting the Profit First system and the benefits it brought to their business.
                            • Impact of Profit First (00:04:11) How Profit First helps with budgeting, tax payments, and managing expenses, leading to significant improvements in their business.
                            • Issues with Managing Cash (00:06:15) The consequences of not managing cash properly and the stress it can cause for business owners.
                            • Need for Coaching and Education (00:08:38) Heather and Dan emphasize the importance of coaching and education in implementing Profit First and improving business management.
                            • Core Principles of Profit First (00:10:15) Dan Bryant explains the core principles of Profit First, including setting up main accounts, allocating percentages, and removing temptation.
                            • Rhythm and Account Setup (00:15:06) Heather discusses how they simplified their accounts and the importance of finding a supportive bank for setting up multiple accounts.
                            • Inconvenient Bank and Transfers (00:16:48) Dan explains the concept of the "inconvenient bank" and the purpose of transferring funds to it, emphasizing the removal of temptation.
                            • Success and Expansion (00:18:57) Dan and Heather share their success story and how Profit First helped them manage cash and expand their business.
                            • Struggles in Business (00:19:25) Dan and Heather discuss the struggles of business ownership, including talent acquisition and financial challenges.
                            • Business Expansion and Financial Management (00:21:12) Dan shares insights on business expansion, financial management, and the importance of sustainable profit.
                            • Team Building and Family Inclusion (00:24:51) Dan discusses team building activities, including the importance of including family members for better participation.
                            • Profit First and Budgeting (00:25:17) The conversation delves into how Profit First aligns with budgeting and financial planning for the future.
                            • Tax Allocations and Financial Security (00:26:13) The importance of setting aside funds for taxes and the peace of mind it brings to business owners.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   ]]>                            Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Join Dan Bryant and Heather DePriest as they discuss the transformative power of Mike Michalowicz's 'Profit First' methodology. Heather and Dan share their success stories and discuss the essential principles of cash management that have helped them grow their businesses sustainably. Tune in for insightful discussions on budgeting, cash allocation, and the critical role of business coaching. Heather DePriest, American Garage, Chinook, MT. Heather's previous episodes HERE Dan Bryant, American Pride Automotive, 5 StoreS, VA Show Notes
                            • Watch Full Video Episode
                            • Starting Profit First (00:03:01) The challenges of starting the Profit First system and the benefits it brought to their business.
                            • Impact of Profit First (00:04:11) How Profit First helps with budgeting, tax payments, and managing expenses, leading to significant improvements in their business.
                            • Issues with Managing Cash (00:06:15) The consequences of not managing cash properly and the stress it can cause for business owners.
                            • Need for Coaching and Education (00:08:38) Heather and Dan emphasize the importance of coaching and education in implementing Profit First and improving business management.
                            • Core Principles of Profit First (00:10:15) Dan Bryant explains the core principles of Profit First, including setting up main accounts, allocating percentages, and removing temptation.
                            • Rhythm and Account Setup (00:15:06) Heather discusses how they simplified their accounts and the importance of finding a supportive bank for setting up multiple accounts.
                            • Inconvenient Bank and Transfers (00:16:48) Dan explains the concept of the "inconvenient bank" and the purpose of transferring funds to it, emphasizing the removal of temptation.
                            • Success and Expansion (00:18:57) Dan and Heather share their success story and how Profit First helped them manage cash and expand their business.
                            • Struggles in Business (00:19:25) Dan and Heather discuss the struggles of business ownership, including talent acquisition and financial challenges.
                            • Business Expansion and Financial Management (00:21:12) Dan shares insights on business expansion, financial management, and the importance of sustainable profit.
                            • Team Building and Family Inclusion (00:24:51) Dan discusses team building activities, including the importance of including family members for better participation.
                            • Profit First and Budgeting (00:25:17) The conversation delves into how Profit First aligns with budgeting and financial planning for the future.
                            • Tax Allocations and Financial Security (00:26:13) The importance of setting aside funds for taxes and the peace of mind it brings to business owners.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   ]]>                            65fa9b73-6653-428e-bc34-12e9b055da48Thu, 18 Jul 2024 00:15:00 -040027:59falsefull389389                            Can't We All Just Get Along? With Tanner Brandt [E143] - Automotive Field TheoryCan't We All Just Get Along? With Tanner Brandt [E143] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                            Matt Fanslow and guest Tanner Brandt discuss the recent assassination attempt on former President Donald Trump, the state of the country, and the impact of political polarization. They explore how media influences public opinion and the role of political figures in shaping societal views. The conversation highlights the need for civil discourse, critical thinking, and seeking diverse perspectives to counteract the echo chamber effect of social media. understanding in political discussions.

                            Show Notes

                            • The assassination attempt on Donald Trump (00:01:19) 
                            • Reactions and media influence (00:03:07) 
                            • Civil discourse and collaboration (00:06:14) 
                            • Impact of political polarization (00:09:24) 
                            • Media influence and party allegiance (00:13:15)
                            • The 24-hour news cycle and political leanings (00:17:31) 
                            • The influence of social media algorithms (00:21:19) 
                            • Creating echo chambers and misinformation (00:25:11) 
                            • Social media's impact on the youth and political divide (00:30:17) 
                            • The need for leadership and setting an example (00:33:24) 
                            • Raising Respectful Kids (00:34:24) 
                            • Generational Toughness (00:35:13) 
                            • Understanding Power Dynamics (00:36:09) 
                            • Real Life vs. Online Behavior (00:37:36) 
                            • Media Influence and Perception (00:41:16) 
                            • Seeking Positive News (00:42:50) 
                            • Finding a Hobby (00:45:18)
                            • Avoiding Politicization (00:49:05)
                            • NASTF (00:49:55) 
                            • Congress Behavior (00:51:15) 
                            • Congressional Discussions (00:52:32) 
                            • Ego in Politics (00:55:24) 
                            • Economic and Social Issues (00:59:02) 
                            • Interest Rates and Younger Generations (01:00:44) 
                            • Healthcare and Future Concerns (01:02:24) 
                            • Local Governance and Youth Leadership (01:05:26) 
                            • Caring for the Community (01:06:34) 
                            • Striving for Better (01:07:38) 
                            • Social Media Impact (01:08:46) 
                            • Forming Opinions (01:10:06) 
                            • Media Influence (01:11:14) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            Thanks to our Partner, NAPA Autotech

                            Matt Fanslow and guest Tanner Brandt discuss the recent assassination attempt on former President Donald Trump, the state of the country, and the impact of political polarization. They explore how media influences public opinion and the role of political figures in shaping societal views. The conversation highlights the need for civil discourse, critical thinking, and seeking diverse perspectives to counteract the echo chamber effect of social media. understanding in political discussions.

                            Show Notes

                            • The assassination attempt on Donald Trump (00:01:19) 
                            • Reactions and media influence (00:03:07) 
                            • Civil discourse and collaboration (00:06:14) 
                            • Impact of political polarization (00:09:24) 
                            • Media influence and party allegiance (00:13:15)
                            • The 24-hour news cycle and political leanings (00:17:31) 
                            • The influence of social media algorithms (00:21:19) 
                            • Creating echo chambers and misinformation (00:25:11) 
                            • Social media's impact on the youth and political divide (00:30:17) 
                            • The need for leadership and setting an example (00:33:24) 
                            • Raising Respectful Kids (00:34:24) 
                            • Generational Toughness (00:35:13) 
                            • Understanding Power Dynamics (00:36:09) 
                            • Real Life vs. Online Behavior (00:37:36) 
                            • Media Influence and Perception (00:41:16) 
                            • Seeking Positive News (00:42:50) 
                            • Finding a Hobby (00:45:18)
                            • Avoiding Politicization (00:49:05)
                            • NASTF (00:49:55) 
                            • Congress Behavior (00:51:15) 
                            • Congressional Discussions (00:52:32) 
                            • Ego in Politics (00:55:24) 
                            • Economic and Social Issues (00:59:02) 
                            • Interest Rates and Younger Generations (01:00:44) 
                            • Healthcare and Future Concerns (01:02:24) 
                            • Local Governance and Youth Leadership (01:05:26) 
                            • Caring for the Community (01:06:34) 
                            • Striving for Better (01:07:38) 
                            • Social Media Impact (01:08:46) 
                            • Forming Opinions (01:10:06) 
                            • Media Influence (01:11:14) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            17634985-e5ac-438d-85f8-702c9b90a511Wed, 17 Jul 2024 00:15:00 -040001:14:18falsebonus                            Setting Yourself Apart in a Sea of Mediocre - Arun Coumar [E109] - The Auto Repair Marketing PodcastSetting Yourself Apart in a Sea of Mediocre - Arun Coumar [E109] - The Auto Repair Marketing PodcastToday, we're excited to have a special guest with us, Arun Kumar, the owner of Driven Auto Care. 

                            In this episode, we’ll explore Arun's unique approach to defining and measuring customer loyalty, creating positive first impressions, and the crucial role of communication and transparency in client retention. 

                            We'll also discuss the impact of personalized service, the importance of community engagement, and strategies for handling negative reviews. 

                            Plus, Arun will share his insights on emerging trends in customer loyalty and his top-tier advice for shop owners.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            We Are Driven Podcast - https://podcasts.apple.com/us/podcast/we-are-driven-podcast/id1669356544

                            Driven Diary Youtube: https://www.youtube.com/@drivendiary

                            Arun Coumar Linkedin Post: https://www.linkedin.com/posts/aruncoumar_there-are-11-automotive-shops-in-the-plaza-activity-7206990233949642753-xcVF?utm_source=share&utm_medium=member_desktop

                            How To Get In Touch With The Guest

                            Arun Coumar: https://www.linkedin.com/in/aruncoumar/

                            Show Notes

                            1. Define Loyalty:

                            • How do you define loyalty in the context of your auto repair business?
                            • How do you measure customer loyalty at Driven Auto Care?

                            2. First Impressions:

                            • Do you believe first impressions contribute to customer loyalty?
                            • Share some thoughts on how a repair shop can create a positive first impression.

                            3. Communication and Transparency:

                            • Does communication and transparency play a role in retaining clients?
                            • What best practices do you believe in or promote to increase customer loyalty?

                            4. Personalized Service:

                            • Do you believe personalized service impacts retention?
                            • How can shops implement personalized service?

                            5. Business Operations and Rebranding:

                            • Discuss the rebranding and renovation efforts at Driven Auto Care.
                            • How have these efforts contributed to creating a loyal customer base?

                            6. Technology and Tools:

                            • Does technology and the use of any specific tools/programs help you stay in touch with customers and get them back into the shop?
                            • Share any specific tools or programs you use at Driven Auto Care.

                            7. Community Engagement:

                            • Talk about engaging in the community to build your reputation and a loyal customer base.
                            • What community involvement initiatives does Driven Auto Care participate in?

                            8. Handling Negative Reviews:

                            • How do you feel the way a negative experience is handled can play into customer loyalty?
                            • Share any strategies or approaches you use to turn negative experiences into positive outcomes.

                            9. Trends in Customer Loyalty:

                            • Do you foresee any trends emerging in customer loyalty and retention within the auto repair industry?
                            • What are you seeing in terms of customer expectations and behaviors?

                            10. Biggest Lesson Learned:

                            • Share your biggest lesson learned in customer retention at Driven Auto Care.

                            11. Top-Tier Advice:

                            • What’s your one top-tier piece of advice to help other shop owners build customer loyalty?

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            Today, we're excited to have a special guest with us, Arun Kumar, the owner of Driven Auto Care. 

                            In this episode, we’ll explore Arun's unique approach to defining and measuring customer loyalty, creating positive first impressions, and the crucial role of communication and transparency in client retention. 

                            We'll also discuss the impact of personalized service, the importance of community engagement, and strategies for handling negative reviews. 

                            Plus, Arun will share his insights on emerging trends in customer loyalty and his top-tier advice for shop owners.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            We Are Driven Podcast - https://podcasts.apple.com/us/podcast/we-are-driven-podcast/id1669356544

                            Driven Diary Youtube: https://www.youtube.com/@drivendiary

                            Arun Coumar Linkedin Post: https://www.linkedin.com/posts/aruncoumar_there-are-11-automotive-shops-in-the-plaza-activity-7206990233949642753-xcVF?utm_source=share&utm_medium=member_desktop

                            How To Get In Touch With The Guest

                            Arun Coumar: https://www.linkedin.com/in/aruncoumar/

                            Show Notes

                            1. Define Loyalty:

                            • How do you define loyalty in the context of your auto repair business?
                            • How do you measure customer loyalty at Driven Auto Care?

                            2. First Impressions:

                            • Do you believe first impressions contribute to customer loyalty?
                            • Share some thoughts on how a repair shop can create a positive first impression.

                            3. Communication and Transparency:

                            • Does communication and transparency play a role in retaining clients?
                            • What best practices do you believe in or promote to increase customer loyalty?

                            4. Personalized Service:

                            • Do you believe personalized service impacts retention?
                            • How can shops implement personalized service?

                            5. Business Operations and Rebranding:

                            • Discuss the rebranding and renovation efforts at Driven Auto Care.
                            • How have these efforts contributed to creating a loyal customer base?

                            6. Technology and Tools:

                            • Does technology and the use of any specific tools/programs help you stay in touch with customers and get them back into the shop?
                            • Share any specific tools or programs you use at Driven Auto Care.

                            7. Community Engagement:

                            • Talk about engaging in the community to build your reputation and a loyal customer base.
                            • What community involvement initiatives does Driven Auto Care participate in?

                            8. Handling Negative Reviews:

                            • How do you feel the way a negative experience is handled can play into customer loyalty?
                            • Share any strategies or approaches you use to turn negative experiences into positive outcomes.

                            9. Trends in Customer Loyalty:

                            • Do you foresee any trends emerging in customer loyalty and retention within the auto repair industry?
                            • What are you seeing in terms of customer expectations and behaviors?

                            10. Biggest Lesson Learned:

                            • Share your biggest lesson learned in customer retention at Driven Auto Care.

                            11. Top-Tier Advice:

                            • What’s your one top-tier piece of advice to help other shop owners build customer loyalty?

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            43678fab-9143-4c1b-b8ea-999d43eb3533Wed, 17 Jul 2024 00:15:00 -040038:48falsebonus                            Psychological Safety: Nurturing Trust, Communication, and Growth [RR 972]Psychological Safety: Nurturing Trust, Communication, and Growth [RR 972]Thanks to our Partner, NAPA Auto Care Rick White from 180Biz, discusses the importance of creating an environment where team members feel safe to express themselves, offer advice, and hold owners accountable without fear of reprisal. The conversation highlights the role of clear standards, effective communication, and trust in fostering such an environment. Rick emphasizes the need for continuous improvement and learning from mistakes, underscoring the positive impact of a supportive and psychologically safe workplace on team members' growth and business success. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com Show Notes
                            • Watch Full Video Episode
                            • Psychological Safety (00:00:16) Discussion on the significance of psychological safety in business and the impact it has on team comfort and productivity.
                            • Breast Cancer Awareness (00:00:57) Promotion of the Brakes for Breast program and its fundraising efforts for triple negative breast cancer research. https://brakesforbreasts.com
                            • Impact of COVID-19 (00:02:03) Observations on the impact of COVID-19 on psychological safety and the need for safe spaces and a sense of community.
                            • Standards and Safety in Business (00:05:30) Importance of creating a safe environment in the workplace, including physical safety, standards, and the impact on vehicle reliability.
                            • Leadership and Communication (00:07:37) Discussion on how leadership, communication, and trust contribute to creating a high-trust environment and psychological safety.
                            • Creating a Safe Environment (00:10:26) Discussion on creating a safe and empowering environment for employees, including the role of boundaries, values, and beliefs.
                            • Continuous Improvement and Psychological Safety (00:11:33) Encouragement for open communication, feedback, and continuous improvement to enhance psychological safety in the workplace.
                            • Promoting Psychological Safety (00:16:46) Importance of clear and consistent messaging, addressing mistakes as teachable moments, and promoting psychological safety in the workplace.
                            • Mistakes and Learning (00:17:57) Discussion on allowing mistakes, learning from them, and the importance of giving room for growth.
                            • Holding Ourselves Accountable (00:23:48) The significance of holding oneself to the same standards as others and taking responsibility for mistakes.
                            • Identity and Confidence Building (00:28:01) Discussion on building confidence, changing one's identity, and gaining encouragement in leadership roles.
                            • The Six C's for Change (00:31:13) Explanation of the six C's - choice, commit, courage, confidence in capabilities, and competence.
                            • Creating a Better Work Environment (00:34:38) Discussion on improving the work environment by taking inspiration from places like Starbucks.
                            • Challenges of the Modern Workforce (00:35:38) Addressing the challenges faced by the modern workforce, including the need to handle setbacks and the impact of parenting on work readiness.
                            • Personal and Professional Growth (00:37:03) Exploring personal and professional growth through dedication and effort.
                            • Leadership and Team Communication (00:42:18) The evolution of leadership style towards collaboration and effective team communication.
                            • Coaching and Industry Support (00:45:09) The value of coaching and industry support for business owners in the automotive aftermarket sector.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            Thanks to our Partner, NAPA Auto Care Rick White from 180Biz, discusses the importance of creating an environment where team members feel safe to express themselves, offer advice, and hold owners accountable without fear of reprisal. The conversation highlights the role of clear standards, effective communication, and trust in fostering such an environment. Rick emphasizes the need for continuous improvement and learning from mistakes, underscoring the positive impact of a supportive and psychologically safe workplace on team members' growth and business success. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com Show Notes
                            • Watch Full Video Episode
                            • Psychological Safety (00:00:16) Discussion on the significance of psychological safety in business and the impact it has on team comfort and productivity.
                            • Breast Cancer Awareness (00:00:57) Promotion of the Brakes for Breast program and its fundraising efforts for triple negative breast cancer research. https://brakesforbreasts.com
                            • Impact of COVID-19 (00:02:03) Observations on the impact of COVID-19 on psychological safety and the need for safe spaces and a sense of community.
                            • Standards and Safety in Business (00:05:30) Importance of creating a safe environment in the workplace, including physical safety, standards, and the impact on vehicle reliability.
                            • Leadership and Communication (00:07:37) Discussion on how leadership, communication, and trust contribute to creating a high-trust environment and psychological safety.
                            • Creating a Safe Environment (00:10:26) Discussion on creating a safe and empowering environment for employees, including the role of boundaries, values, and beliefs.
                            • Continuous Improvement and Psychological Safety (00:11:33) Encouragement for open communication, feedback, and continuous improvement to enhance psychological safety in the workplace.
                            • Promoting Psychological Safety (00:16:46) Importance of clear and consistent messaging, addressing mistakes as teachable moments, and promoting psychological safety in the workplace.
                            • Mistakes and Learning (00:17:57) Discussion on allowing mistakes, learning from them, and the importance of giving room for growth.
                            • Holding Ourselves Accountable (00:23:48) The significance of holding oneself to the same standards as others and taking responsibility for mistakes.
                            • Identity and Confidence Building (00:28:01) Discussion on building confidence, changing one's identity, and gaining encouragement in leadership roles.
                            • The Six C's for Change (00:31:13) Explanation of the six C's - choice, commit, courage, confidence in capabilities, and competence.
                            • Creating a Better Work Environment (00:34:38) Discussion on improving the work environment by taking inspiration from places like Starbucks.
                            • Challenges of the Modern Workforce (00:35:38) Addressing the challenges faced by the modern workforce, including the need to handle setbacks and the impact of parenting on work readiness.
                            • Personal and Professional Growth (00:37:03) Exploring personal and professional growth through dedication and effort.
                            • Leadership and Team Communication (00:42:18) The evolution of leadership style towards collaboration and effective team communication.
                            • Coaching and Industry Support (00:45:09) The value of coaching and industry support for business owners in the automotive aftermarket sector.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            c21709b8-5c5f-4c08-bae8-f985e4f54fbeTue, 16 Jul 2024 00:15:00 -040047:30falsefull972972                            Stop Moving the Goalposts! [E173] - Chris Cotton Weekly BlitzStop Moving the Goalposts! [E173] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching discusses the critical importance of setting clear, achievable goals in the auto repair business. He warns against the pitfalls of constantly changing targets, which can negatively impact business direction and team morale.

                            Coach Cotton emphasizes the need for SMART goals—specific, measurable, achievable, relevant, and time-bound—and offers practical steps for planning, monitoring progress, and celebrating milestones. He delves into the significance of having a structured approach to goal-setting, which not only helps in aligning the team’s efforts but also ensures that everyone is working towards a common objective.

                            Coach Cotton also shares real-life examples and success stories from auto repair shops that have thrived by adhering to these principles. This episode offers valuable insights for business growth and personal satisfaction, making it a must-listen for anyone looking to enhance their auto repair business.

                            Introduction (00:00:03)

                            • Coach Chris Cotton introduces the podcast and its purpose, highlighting the game-changing insights and practical tips for auto repair businesses.

                            Moving the Goalposts (00:01:05)

                            • Discussion on the perils of constantly changing goals in business and personal life, emphasizing the importance of setting and sticking to clear goals.

                            Setting Clear Goals (00:02:15)

                            • Exploration of the cruciality of defining a clear vision, setting SMART goals, creating a plan, monitoring progress, staying accountable, and celebrating milestones.

                            Personal Goal Setting (00:06:46)

                            • Advises on setting personal goals to support professional life, continuous learning, and prioritizing health and wellness for a successful life and business.

                            Conclusion and Call to Action (00:07:47)

                            • Encouragement to stop moving the goalposts and start achieving goals, with a shoutout to the sponsor and a motivational sign-off.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching discusses the critical importance of setting clear, achievable goals in the auto repair business. He warns against the pitfalls of constantly changing targets, which can negatively impact business direction and team morale.

                            Coach Cotton emphasizes the need for SMART goals—specific, measurable, achievable, relevant, and time-bound—and offers practical steps for planning, monitoring progress, and celebrating milestones. He delves into the significance of having a structured approach to goal-setting, which not only helps in aligning the team’s efforts but also ensures that everyone is working towards a common objective.

                            Coach Cotton also shares real-life examples and success stories from auto repair shops that have thrived by adhering to these principles. This episode offers valuable insights for business growth and personal satisfaction, making it a must-listen for anyone looking to enhance their auto repair business.

                            Introduction (00:00:03)

                            • Coach Chris Cotton introduces the podcast and its purpose, highlighting the game-changing insights and practical tips for auto repair businesses.

                            Moving the Goalposts (00:01:05)

                            • Discussion on the perils of constantly changing goals in business and personal life, emphasizing the importance of setting and sticking to clear goals.

                            Setting Clear Goals (00:02:15)

                            • Exploration of the cruciality of defining a clear vision, setting SMART goals, creating a plan, monitoring progress, staying accountable, and celebrating milestones.

                            Personal Goal Setting (00:06:46)

                            • Advises on setting personal goals to support professional life, continuous learning, and prioritizing health and wellness for a successful life and business.

                            Conclusion and Call to Action (00:07:47)

                            • Encouragement to stop moving the goalposts and start achieving goals, with a shoutout to the sponsor and a motivational sign-off.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            6a60bb4c-5162-41de-a14a-9765aef462aaMon, 15 Jul 2024 00:15:00 -040008:07falsebonus                            This Nerd Says “Go Paperless!” [RR 971]This Nerd Says "Go Paperless!" [RR 971] Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Doug Brackett, owner of Pro Vitals Consulting, shares his journey of transitioning his shop to a paperless and digital environment, emphasizing the importance of standardized processes and the full utilization of shop management software. He discusses the benefits of going paperless, such as improved internal communication and efficiency. Doug also explores the future of the automotive industry, particularly the role of AI and digital tools, and encourages shop owners to embrace technology for optimal operations and customer satisfaction. Doug Brackett, Pro-Vitals Consulting
                            Show Notes
                            • Watch Full Video Episode
                            • Benefits of Going Paperless (00:03:12) Doug discusses the benefits of going paperless and emphasizes the need for it to make sense for moving the business forward.
                            • Shop Efficiency through Digital Processes (00:05:26) Doug and Carm discuss the efficiency gains from going paperless and digital in the shop environment.
                            • Importance of Standardized Processes (00:05:54) Doug emphasizes the importance of standardized processes and discusses the need to tailor processes to meet best practices.
                            • Optimizing Shop Management Software (00:07:35) Doug and Carm discuss the underutilization of shop management software and the need for effective usage of its features.
                            • Doug's Expertise in Software Integration (00:08:52) Doug highlights his expertise in software integration and discusses the tools he uses for his shop.
                            • Value of Full-Featured Shop Consultation (00:09:55) Carm and Doug discuss the potential value of a consultant like Doug in optimizing shop tools and features.
                            • Standardization and Industry Improvement (00:12:00) Doug emphasizes the potential industry-wide improvement through standardized approaches to shop management and processes.
                            • Future Capabilities and Challenges in the Automotive Industry (00:16:30) Doug discusses the future capabilities and challenges in the automotive industry, particularly in relation to AI and digital tools.
                            • Implementing AI in the shop (00:23:28) Explanation of using OpenAI's ChatGPT for rewriting diagnostic notes and the importance of professional language.
                            • AI's potential in analyzing vehicle data (00:30:13) Exploration of using AI to analyze vehicle data and streamline service advisor tasks.
                            • The role of a chief technology officer (00:33:47) Discussion about the need for a chief technology officer mindset and the importance of tuning and tweaking software.
                            • The duty of professionals in the industry (00:36:10) Emphasis on educating and informing clients about everything on their vehicle and the abundance of work available by taking care of clients.
                            • The impact of technology on the industry (00:38:09) Reflection on the importance of staying ahead of the curve and embracing technology to remain relevant in the industry.
                            • Working Together (00:39:10) Discussion on the opportunities and challenges in the automotive industry and the importance of collaboration.
                            • Sharing Ideas (00:39:41) Importance of sharing and collaborating within 20 groups and coaching groups for success and growth.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]> Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Doug Brackett, owner of Pro Vitals Consulting, shares his journey of transitioning his shop to a paperless and digital environment, emphasizing the importance of standardized processes and the full utilization of shop management software. He discusses the benefits of going paperless, such as improved internal communication and efficiency. Doug also explores the future of the automotive industry, particularly the role of AI and digital tools, and encourages shop owners to embrace technology for optimal operations and customer satisfaction. Doug Brackett, Pro-Vitals Consulting
                            Show Notes
                            • Watch Full Video Episode
                            • Benefits of Going Paperless (00:03:12) Doug discusses the benefits of going paperless and emphasizes the need for it to make sense for moving the business forward.
                            • Shop Efficiency through Digital Processes (00:05:26) Doug and Carm discuss the efficiency gains from going paperless and digital in the shop environment.
                            • Importance of Standardized Processes (00:05:54) Doug emphasizes the importance of standardized processes and discusses the need to tailor processes to meet best practices.
                            • Optimizing Shop Management Software (00:07:35) Doug and Carm discuss the underutilization of shop management software and the need for effective usage of its features.
                            • Doug's Expertise in Software Integration (00:08:52) Doug highlights his expertise in software integration and discusses the tools he uses for his shop.
                            • Value of Full-Featured Shop Consultation (00:09:55) Carm and Doug discuss the potential value of a consultant like Doug in optimizing shop tools and features.
                            • Standardization and Industry Improvement (00:12:00) Doug emphasizes the potential industry-wide improvement through standardized approaches to shop management and processes.
                            • Future Capabilities and Challenges in the Automotive Industry (00:16:30) Doug discusses the future capabilities and challenges in the automotive industry, particularly in relation to AI and digital tools.
                            • Implementing AI in the shop (00:23:28) Explanation of using OpenAI's ChatGPT for rewriting diagnostic notes and the importance of professional language.
                            • AI's potential in analyzing vehicle data (00:30:13) Exploration of using AI to analyze vehicle data and streamline service advisor tasks.
                            • The role of a chief technology officer (00:33:47) Discussion about the need for a chief technology officer mindset and the importance of tuning and tweaking software.
                            • The duty of professionals in the industry (00:36:10) Emphasis on educating and informing clients about everything on their vehicle and the abundance of work available by taking care of clients.
                            • The impact of technology on the industry (00:38:09) Reflection on the importance of staying ahead of the curve and embracing technology to remain relevant in the industry.
                            • Working Together (00:39:10) Discussion on the opportunities and challenges in the automotive industry and the importance of collaboration.
                            • Sharing Ideas (00:39:41) Importance of sharing and collaborating within 20 groups and coaching groups for success and growth.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]>4810b357-71a4-4dc2-9352-59561001838aFri, 12 Jul 2024 00:15:00 -040041:35falsefull971971Rent or Buy: Can I Afford to be my Own Landlord? [E126] - Business By The NumbersRent or Buy: Can I Afford to be my Own Landlord? [E126] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                            In this episode of Business by the Numbers, Hunt explores the benefits and considerations of owning your auto shop's real estate. Learn about financing options, affordability, and real-life examples to help you make an informed decision.

                            -Understand different financing options for purchasing real estate.

                            -Assess your shop's ability to afford property ownership.

                            -Learn the long-term benefits of owning your business premises.

                            -Real-life examples to illustrate key points.

                            

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            Thanks to our partners, NAPA TRACS and Promotive

                            In this episode of Business by the Numbers, Hunt explores the benefits and considerations of owning your auto shop's real estate. Learn about financing options, affordability, and real-life examples to help you make an informed decision.

                            -Understand different financing options for purchasing real estate.

                            -Assess your shop's ability to afford property ownership.

                            -Learn the long-term benefits of owning your business premises.

                            -Real-life examples to illustrate key points.

                            

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            175709cf-69f9-448d-af17-bc27b815ef88Thu, 11 Jul 2024 00:15:00 -040027:02falsebonus                            Are You EV Ready? [THA 388]Are You EV Ready? [THA 388]Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class "Within 15 minutes on the first day, I knew. And I turned to Carm and just said, 'This is going to be really, really good.'" Matt Fanslow Recorded at the NAPA Autotech Research and Training Center in Canton, Ohio, Matt Fanslow, Jim Przybylski, and Allen Bass discuss the development and execution of NAPA Autotech's revolutionary EV Ready Training Program. They discuss the intricacies of curriculum design, the importance of hands-on learning, and the benefits of real-world application in training. Tune in for valuable information, industry tips, and a closer look at NAPA's commitment to advancing the automotive aftermarket. Matt Fanslow, Senior Technology Specialist and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Jim Przybylski, NAPA Autotech Allen Bass, Regional Manager, NAPA Autotech Training. Allen's previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Curriculum Development (00:00:01) Introduction to the topic of curriculum development and the challenges faced in training development.
                            • NAPA EV Ready Training (00:05:41) Description of the NAPA EV Ready Training program and its significance in preparing technicians for electric and hybrid vehicles.
                            • Real-world Training Approach (00:06:50) Emphasis on the practical, real-world approach of the training program and its relevance to actual field experiences.
                            • Continuous Improvement (00:09:41) Discussion about the continuous improvement and adaptability of the training content based on feedback from instructors, students, and customers.
                            • Team Effort in Training Development (00:10:50) Insight into the collaborative effort and teamwork involved in developing and refining training content.
                            • Hands-on Learning and Flow of Training (00:16:27) Importance of hands-on learning, logical flow, and preparation for effective training delivery.
                            • Networking and Bonding (00:17:32) Discussion on the importance of networking, bonding, and informal debriefing during training classes.
                            • Class Size and Safety (00:21:42) Discussion on the ideal class size for hands-on seminars, focusing on safety when dealing with high-voltage systems.
                            • Owner and Supervisor Engagement (00:24:05) Encouraging owners and supervisors to attend training classes to understand the importance of necessary equipment and changes in the automotive industry.
                            • EV Lifestyle and Customer Perspective (00:29:50) Exploring the lifestyle and customer perspective of owning an EV, including the convenience and intelligent features of EV vehicles.
                            • Class Scheduling and Location (00:31:17) Information on the frequency of classes, open participation, and the selection of training locations.
                            • Future of EV Training (00:33:12) Teasing upcoming advancements in EV training and the industry's focus on high-voltage components.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   ]]>                            Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class "Within 15 minutes on the first day, I knew. And I turned to Carm and just said, 'This is going to be really, really good.'" Matt Fanslow Recorded at the NAPA Autotech Research and Training Center in Canton, Ohio, Matt Fanslow, Jim Przybylski, and Allen Bass discuss the development and execution of NAPA Autotech's revolutionary EV Ready Training Program. They discuss the intricacies of curriculum design, the importance of hands-on learning, and the benefits of real-world application in training. Tune in for valuable information, industry tips, and a closer look at NAPA's commitment to advancing the automotive aftermarket. Matt Fanslow, Senior Technology Specialist and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Jim Przybylski, NAPA Autotech Allen Bass, Regional Manager, NAPA Autotech Training. Allen's previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Curriculum Development (00:00:01) Introduction to the topic of curriculum development and the challenges faced in training development.
                            • NAPA EV Ready Training (00:05:41) Description of the NAPA EV Ready Training program and its significance in preparing technicians for electric and hybrid vehicles.
                            • Real-world Training Approach (00:06:50) Emphasis on the practical, real-world approach of the training program and its relevance to actual field experiences.
                            • Continuous Improvement (00:09:41) Discussion about the continuous improvement and adaptability of the training content based on feedback from instructors, students, and customers.
                            • Team Effort in Training Development (00:10:50) Insight into the collaborative effort and teamwork involved in developing and refining training content.
                            • Hands-on Learning and Flow of Training (00:16:27) Importance of hands-on learning, logical flow, and preparation for effective training delivery.
                            • Networking and Bonding (00:17:32) Discussion on the importance of networking, bonding, and informal debriefing during training classes.
                            • Class Size and Safety (00:21:42) Discussion on the ideal class size for hands-on seminars, focusing on safety when dealing with high-voltage systems.
                            • Owner and Supervisor Engagement (00:24:05) Encouraging owners and supervisors to attend training classes to understand the importance of necessary equipment and changes in the automotive industry.
                            • EV Lifestyle and Customer Perspective (00:29:50) Exploring the lifestyle and customer perspective of owning an EV, including the convenience and intelligent features of EV vehicles.
                            • Class Scheduling and Location (00:31:17) Information on the frequency of classes, open participation, and the selection of training locations.
                            • Future of EV Training (00:33:12) Teasing upcoming advancements in EV training and the industry's focus on high-voltage components.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   ]]>                            8494473c-e514-4034-8c2b-113bcbff39e9Thu, 11 Jul 2024 00:15:00 -040034:38falsefull388388                            Are You Using DTCs to Diagnose Vehicles? [E142] - Automotive Field TheoryAre You Using DTCs to Diagnose Vehicles? [E142] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                            Matt Fanslow reflects on the profound influence of his mentor, Jim Wilson. He discusses Jim's unique diagnostic approach and the importance of networking and continuous learning from industry stalwarts.

                            Show Notes

                            • The influence of mentorship (00:00:11) 
                            • Learning from case studies (00:02:35) 
                            • Diagnostic techniques (00:05:00) 
                            • Understanding DTCs (00:07:39) 
                            • Diagnostic strategies (00:12:10) 
                            • Networking and mentorship (00:17:53) 
                            • Facebook Groups (00:18:53) 
                            • Learning from Archives and Mentors (00:22:25) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            Thanks to our Partner, NAPA Autotech

                            Matt Fanslow reflects on the profound influence of his mentor, Jim Wilson. He discusses Jim's unique diagnostic approach and the importance of networking and continuous learning from industry stalwarts.

                            Show Notes

                            • The influence of mentorship (00:00:11) 
                            • Learning from case studies (00:02:35) 
                            • Diagnostic techniques (00:05:00) 
                            • Understanding DTCs (00:07:39) 
                            • Diagnostic strategies (00:12:10) 
                            • Networking and mentorship (00:17:53) 
                            • Facebook Groups (00:18:53) 
                            • Learning from Archives and Mentors (00:22:25) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            cc79288b-dfa1-4679-b51b-1684940af97eWed, 10 Jul 2024 00:15:00 -040025:03falsebonus                            Part 4 - A Service Advisor’s Take on Customer Retention with Michael Doherty [E108] - The Auto Repair Marketing PodcastPart 4 - A Service Advisor’s Take on Customer Retention with Michael Doherty [E108] - The Auto Repair Marketing PodcastWelcome to another episode of the Auto Repair Marketing Podcast, hosted by Brian and Kim Walker! 

                            Today, we have a very special guest, Michael Doherty, who was our exceptional service advisor at Peak Automotive in Apex, North Carolina. 

                            Michael has been a pivotal figure in our journey, and we are thrilled to share his insights on customer loyalty and retention. He’ll discuss his unique approach to building lasting client relationships and the importance of genuine care and transparency.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            WorldPac - https://www.wtitraining.com/

                            Worldpac STX - https://automotivetrainingevents.com/event/stx/

                            Traver Technologies: https://traverconnect.com/

                            ShopWare - https://shop-ware.com/

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            Welcome to another episode of the Auto Repair Marketing Podcast, hosted by Brian and Kim Walker! 

                            Today, we have a very special guest, Michael Doherty, who was our exceptional service advisor at Peak Automotive in Apex, North Carolina. 

                            Michael has been a pivotal figure in our journey, and we are thrilled to share his insights on customer loyalty and retention. He’ll discuss his unique approach to building lasting client relationships and the importance of genuine care and transparency.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            WorldPac - https://www.wtitraining.com/

                            Worldpac STX - https://automotivetrainingevents.com/event/stx/

                            Traver Technologies: https://traverconnect.com/

                            ShopWare - https://shop-ware.com/

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            e6731b9f-cf8d-474e-a220-625e39f0b5eeWed, 10 Jul 2024 00:15:00 -040045:25falsebonus                            Tracking Parts and Expenses with Data Mining: Discover Your Weaknesses [RR 970]Tracking Parts and Expenses with Data Mining: Discover Your Weaknesses [RR 970]Thanks to our Partner, NAPA Auto Care Alex Saladna from WickedFile discusses the challenges shop owners face in tracking parts, expenses, and managing profit margins. With real-life examples of shop owners discovering hidden costs and inefficiencies, this episode is a must-listen for anyone looking to optimize their business operations. Alex Saladna, WickedFile Show Notes
                            • Watch Full Video Episode
                            • The Brakes for Breasts Initiative (00:00:15) An initiative by two shop owners to raise funds for a vaccine for triple negative breast cancer. https://brakesforbreasts.com
                            • Challenges in Business Management (00:02:06) The challenges in tracking parts, expenses, and managing profit margins in the automotive industry.
                            • Founding of WickedFile (00:02:38) How WickedFile was founded and the motivation behind creating a parts tracking solution for the auto repair industry.
                            • Importance of Tracking Spending and Financial Documents (00:06:05) Discussion about the significance of tracking spending and managing financial documents in the automotive industry, including the risks of financial discrepancies.
                            • Identifying Business Gaps (00:07:14) Alex highlights the importance of identifying gaps in business operations and the potential financial impact.
                            • Efficient Parts Tracking and Profit Management (00:09:25) Discussion about the significance of efficient parts tracking and managing profit margins in the automotive industry.
                            • Tracking Vendor Credits (00:10:35) Discussion about the processes and disciplines for tracking vendor credits and ensuring the accuracy of financial transactions.
                            • Simplified Document Management (00:12:04) Explanation of the simplified document management process offered by WickedFile, including email invoicing and categorization.
                            • Efficiency in Document Retrieval (00:13:31) The efficiency of document retrieval in WickedFile's system and the benefits of streamlined data organization.
                            • Expense Management (00:15:40) Discussion about the upcoming features of WickedFile for expense management, including insights into business spending patterns.
                            • WickedFile's Integration with Management Systems (00:20:19) Explanation of the integration process and the management systems currently supported by WickedFile.
                            • Inventory Management and Disciplines (00:21:47) The importance of inventory management, including tracking parts and maintaining discipline in the system.
                            • WickedFile's Role in Enhancing Business (00:25:01) How WickedFile aims to enhance business operations, improve profitability, and address parts-related challenges.
                            • Training and Support for WickedFile Users (00:26:16) Details about the training, support, and enablement provided by WickedFile for its users.
                            • Impact of WickedFile on Business Operations (00:26:57) Real-life examples of how WickedFile helped businesses identify issues such as excessive spending and theft.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            Thanks to our Partner, NAPA Auto Care Alex Saladna from WickedFile discusses the challenges shop owners face in tracking parts, expenses, and managing profit margins. With real-life examples of shop owners discovering hidden costs and inefficiencies, this episode is a must-listen for anyone looking to optimize their business operations. Alex Saladna, WickedFile Show Notes
                            • Watch Full Video Episode
                            • The Brakes for Breasts Initiative (00:00:15) An initiative by two shop owners to raise funds for a vaccine for triple negative breast cancer. https://brakesforbreasts.com
                            • Challenges in Business Management (00:02:06) The challenges in tracking parts, expenses, and managing profit margins in the automotive industry.
                            • Founding of WickedFile (00:02:38) How WickedFile was founded and the motivation behind creating a parts tracking solution for the auto repair industry.
                            • Importance of Tracking Spending and Financial Documents (00:06:05) Discussion about the significance of tracking spending and managing financial documents in the automotive industry, including the risks of financial discrepancies.
                            • Identifying Business Gaps (00:07:14) Alex highlights the importance of identifying gaps in business operations and the potential financial impact.
                            • Efficient Parts Tracking and Profit Management (00:09:25) Discussion about the significance of efficient parts tracking and managing profit margins in the automotive industry.
                            • Tracking Vendor Credits (00:10:35) Discussion about the processes and disciplines for tracking vendor credits and ensuring the accuracy of financial transactions.
                            • Simplified Document Management (00:12:04) Explanation of the simplified document management process offered by WickedFile, including email invoicing and categorization.
                            • Efficiency in Document Retrieval (00:13:31) The efficiency of document retrieval in WickedFile's system and the benefits of streamlined data organization.
                            • Expense Management (00:15:40) Discussion about the upcoming features of WickedFile for expense management, including insights into business spending patterns.
                            • WickedFile's Integration with Management Systems (00:20:19) Explanation of the integration process and the management systems currently supported by WickedFile.
                            • Inventory Management and Disciplines (00:21:47) The importance of inventory management, including tracking parts and maintaining discipline in the system.
                            • WickedFile's Role in Enhancing Business (00:25:01) How WickedFile aims to enhance business operations, improve profitability, and address parts-related challenges.
                            • Training and Support for WickedFile Users (00:26:16) Details about the training, support, and enablement provided by WickedFile for its users.
                            • Impact of WickedFile on Business Operations (00:26:57) Real-life examples of how WickedFile helped businesses identify issues such as excessive spending and theft.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            63420e35-924d-489b-8656-ff3602e03265Tue, 09 Jul 2024 00:15:00 -040029:19falsefull970970                            Are You Merely Interested or Are You Committed [E172] - Chris Cotton Weekly BlitzAre You Merely Interested or Are You Committed [E172] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/


                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


                            In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into the crucial role of commitment in the auto repair business. He contrasts the significant difference between being merely interested and being fully committed, drawing inspiration from a powerful video by Coach Patty Gasso of the Oklahoma Sooners women's softball team. Coach Chris emphasizes that shop owners must engage fully in coaching to achieve long-term success, rather than just dabbling or showing occasional interest.


                            Throughout the episode, Coach Chris encourages a committed mindset for excellence and business growth. He shares real-life examples and success stories of shop owners who have transformed their businesses by fully committing to their goals and consistently applying the principles of effective coaching and marketing. The episode serves as a motivational guide, urging listeners to take decisive action and fully invest in their business journey for sustained success.


                            Introduction (00:00:01) Setting up the episode, introducing the topic of commitment in the auto repair business.


                            Shop Marketing Pros (00:01:09) Promotion of shop marketing services and the importance of tailored marketing solutions for auto repair businesses.


                            Coach Patty Gasso's Video (00:02:35) Discussion of Coach Patty Gasso's video and the concept of being interested vs. committed in coaching and business.


                            The Commitment Mindset (00:05:27) Exploring the importance of commitment in coaching, specifically in engaging, being open to feedback, consistency, and investing time and resources.


                            Benefits of Commitment (00:07:52) Highlighting the benefits of being committed to coaching, including transformational results, accountability, strategic growth, and overcoming challenges.


                            Call to Action (00:09:04) Encouraging auto repair shop owners to commit to excellence and outlining steps for a committed mindset.


                            Conclusion and Sponsor (00:10:09) Wrapping up the episode, emphasizing the importance of commitment, and acknowledging the sponsor.

                            Connect with Chris:


                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/


                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


                            In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into the crucial role of commitment in the auto repair business. He contrasts the significant difference between being merely interested and being fully committed, drawing inspiration from a powerful video by Coach Patty Gasso of the Oklahoma Sooners women's softball team. Coach Chris emphasizes that shop owners must engage fully in coaching to achieve long-term success, rather than just dabbling or showing occasional interest.


                            Throughout the episode, Coach Chris encourages a committed mindset for excellence and business growth. He shares real-life examples and success stories of shop owners who have transformed their businesses by fully committing to their goals and consistently applying the principles of effective coaching and marketing. The episode serves as a motivational guide, urging listeners to take decisive action and fully invest in their business journey for sustained success.


                            Introduction (00:00:01) Setting up the episode, introducing the topic of commitment in the auto repair business.


                            Shop Marketing Pros (00:01:09) Promotion of shop marketing services and the importance of tailored marketing solutions for auto repair businesses.


                            Coach Patty Gasso's Video (00:02:35) Discussion of Coach Patty Gasso's video and the concept of being interested vs. committed in coaching and business.


                            The Commitment Mindset (00:05:27) Exploring the importance of commitment in coaching, specifically in engaging, being open to feedback, consistency, and investing time and resources.


                            Benefits of Commitment (00:07:52) Highlighting the benefits of being committed to coaching, including transformational results, accountability, strategic growth, and overcoming challenges.


                            Call to Action (00:09:04) Encouraging auto repair shop owners to commit to excellence and outlining steps for a committed mindset.


                            Conclusion and Sponsor (00:10:09) Wrapping up the episode, emphasizing the importance of commitment, and acknowledging the sponsor.

                            Connect with Chris:


                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            f53e930b-d58e-4a2d-8801-02afeb840d89Mon, 08 Jul 2024 00:15:00 -040008:58falsebonus                            Leveraging Technology and Marketing in Recruitment [RR 969]Leveraging Technology and Marketing in Recruitment [RR 969] Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Dan and Dave Ostrov, co-founders of Whiterail Recruits, discuss recruiting challenges and strategies in the automotive industry. The conversation highlights the use of technology and marketing to address labor shortages, the issue of ghosting, and the importance of building relationships with potential candidates. Dan and Dave Ostrov, Whiterail Recruits
                            Show Notes
                            • Recruiting in the Automotive Industry (00:00:01) The topic of recruiting in the automotive industry and the challenges faced by shop owners.
                            • The Use of Technology and Marketing in Recruiting (00:04:24) Using marketing automation and technology to address the challenges of finding qualified labor in the industry.
                            • Addressing the Issue of Ghosting (00:07:16) A discussion on the problem of ghosting in the recruiting process and how technology can be used to mitigate it.
                            • Building Relationships with Potential Candidates (00:14:12) The importance of building relationships with potential candidates and the value of investing time and energy into mentoring and communicating with them.
                            • Adapting Recruiting Strategies (00:11:03) A discussion on the need to adapt recruiting strategies to find the best candidates, including those who may not be actively looking for jobs on traditional platforms like Indeed.
                            • Finding Unhappy People (00:19:35) Discussion on finding people unhappy in their jobs and unable to move forward.
                            • Using Technology in Recruiting (00:20:43) The importance of using cell phones and display advertising to reach potential candidates.
                            • Chat-Based Hiring Technology (00:22:15) The benefits of using chat-based hiring technology to streamline the application process.
                            • The Role of AI in Recruiting (00:25:40) Discussion on the role of AI in recruiting and the potential concerns about its effectiveness.
                            • Maintaining Momentum in Recruitment (00:27:43) The importance of maintaining communication and momentum with qualified candidates.
                            • Cultural Fit in Hiring (00:29:33) Strategies for assessing cultural fit during the interview process.
                            • Building a Bench of Candidates (00:34:35) Introduction of the "bullpen" technology to build a pool of qualified candidates for future hiring needs.
                            • Delegating Hiring to Store Managers (00:37:39) Upcoming technology to delegate the hiring process to individual store managers in larger shops.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]> Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Dan and Dave Ostrov, co-founders of Whiterail Recruits, discuss recruiting challenges and strategies in the automotive industry. The conversation highlights the use of technology and marketing to address labor shortages, the issue of ghosting, and the importance of building relationships with potential candidates. Dan and Dave Ostrov, Whiterail Recruits
                            Show Notes
                            • Recruiting in the Automotive Industry (00:00:01) The topic of recruiting in the automotive industry and the challenges faced by shop owners.
                            • The Use of Technology and Marketing in Recruiting (00:04:24) Using marketing automation and technology to address the challenges of finding qualified labor in the industry.
                            • Addressing the Issue of Ghosting (00:07:16) A discussion on the problem of ghosting in the recruiting process and how technology can be used to mitigate it.
                            • Building Relationships with Potential Candidates (00:14:12) The importance of building relationships with potential candidates and the value of investing time and energy into mentoring and communicating with them.
                            • Adapting Recruiting Strategies (00:11:03) A discussion on the need to adapt recruiting strategies to find the best candidates, including those who may not be actively looking for jobs on traditional platforms like Indeed.
                            • Finding Unhappy People (00:19:35) Discussion on finding people unhappy in their jobs and unable to move forward.
                            • Using Technology in Recruiting (00:20:43) The importance of using cell phones and display advertising to reach potential candidates.
                            • Chat-Based Hiring Technology (00:22:15) The benefits of using chat-based hiring technology to streamline the application process.
                            • The Role of AI in Recruiting (00:25:40) Discussion on the role of AI in recruiting and the potential concerns about its effectiveness.
                            • Maintaining Momentum in Recruitment (00:27:43) The importance of maintaining communication and momentum with qualified candidates.
                            • Cultural Fit in Hiring (00:29:33) Strategies for assessing cultural fit during the interview process.
                            • Building a Bench of Candidates (00:34:35) Introduction of the "bullpen" technology to build a pool of qualified candidates for future hiring needs.
                            • Delegating Hiring to Store Managers (00:37:39) Upcoming technology to delegate the hiring process to individual store managers in larger shops.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]>e0559b03-f7a8-4068-8d16-cdb95eb18bf9Fri, 05 Jul 2024 00:15:00 -040039:51falsefull969969Profit vs. Cash Flow: Common Issues & Solutions [E125] - Business By The NumbersProfit vs. Cash Flow: Common Issues & Solutions [E125] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                            In this episode, Hunt explores the crucial difference between profit and cash flow. Learn why your high profits don't always translate into more cash in the bank and how to better manage your shop's finances.

                            • Difference Between Profit and Cash Flow: Understanding why profit and cash flow are not the same and how this affects your financial planning.
                            • Accounts Receivable Impact: How the timing of your transactions can create a lag between recording a profit and actually seeing the cash.
                            • Managing Inventory: The effects of inventory purchases on your cash flow and strategies to manage it effectively.
                            • Fixed Assets and Liabilities: The impact of major purchases and financing options on your cash reserves.
                            • https://www.tn.gov/revenue/2024franchisetax.html

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            Thanks to our partners, NAPA TRACS and Promotive

                            In this episode, Hunt explores the crucial difference between profit and cash flow. Learn why your high profits don't always translate into more cash in the bank and how to better manage your shop's finances.

                            • Difference Between Profit and Cash Flow: Understanding why profit and cash flow are not the same and how this affects your financial planning.
                            • Accounts Receivable Impact: How the timing of your transactions can create a lag between recording a profit and actually seeing the cash.
                            • Managing Inventory: The effects of inventory purchases on your cash flow and strategies to manage it effectively.
                            • Fixed Assets and Liabilities: The impact of major purchases and financing options on your cash reserves.
                            • https://www.tn.gov/revenue/2024franchisetax.html

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            227b9361-2162-4255-83bd-f2261aa8b216Thu, 04 Jul 2024 00:15:00 -040033:13falsebonus                            The Business Partner You Didn’t Know You Needed: A Coach [THA 387]The Business Partner You Didn't Know You Needed: A Coach [THA 387]Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Brin Kline shares his journey from technician to successful shop owner, highlighting the crucial role of his business coach, Bill Haas. They delve into the importance of having an accountability partner, the role of coaching in reducing stress, and how personalized guidance can help shop owners reach their full potential. Perfect for shop owners looking for insights on business coaching, this episode is packed with valuable advice and industry wisdom. Brin Kline, Shop Owner, Assured Auto Works, Melbourne, FL. Brin's previous episodes Bill Haas, Haas Performance Consulting, Bill’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Coaching in the Industry (00:01:15) Discussion about the importance of coaching in the automotive industry and the value of having a coach.
                            • Accountability and Coaching (00:07:49) The importance of having an accountability partner in coaching and its impact on business progress.
                            • Financial Security and Coaching (00:09:47) The relationship between financial security, goal setting, and coaching in business development.
                            • Business Goals and Budgeting (00:11:13) The significance of setting business goals and budgeting with the guidance of a coach.
                            • Selecting a Coach (00:13:50) Considerations for selecting a coach based on strengths and weaknesses.
                            • Affordability of Coaching (00:16:05) Discussion on the affordability of coaching and the potential benefits, even for struggling businesses.
                            • Personal Growth and Coaching (00:18:41) The importance of personal growth, humility, and willingness to change in the coaching relationship.
                            • Business changes and profitability (00:20:16) Discussion on increased profitability and the ability to make changes in the business.
                            • Gaining confidence and comfort (00:21:19) Becoming more comfortable and confident in making changes and taking action.
                            • Transition from technician to business owner (00:25:28) Concerns and challenges of transitioning from a technician to a business owner.
                            • Selecting the right coach (00:34:01) Factors to consider when selecting a coach, including industry passion and adaptability.
                            • Managing time and involvement in the industry (00:39:08) Discussion on managing time and involvement in various industry activities as a challenge.
                            • Team growth and dynamics (00:41:33) Discussion about the growth of Brin's team and maintaining a positive work environment.
                            • Commitment to the business (00:44:22) Brin's decision-making process and commitment to his business.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   ]]>                            Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Brin Kline shares his journey from technician to successful shop owner, highlighting the crucial role of his business coach, Bill Haas. They delve into the importance of having an accountability partner, the role of coaching in reducing stress, and how personalized guidance can help shop owners reach their full potential. Perfect for shop owners looking for insights on business coaching, this episode is packed with valuable advice and industry wisdom. Brin Kline, Shop Owner, Assured Auto Works, Melbourne, FL. Brin's previous episodes Bill Haas, Haas Performance Consulting, Bill’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Coaching in the Industry (00:01:15) Discussion about the importance of coaching in the automotive industry and the value of having a coach.
                            • Accountability and Coaching (00:07:49) The importance of having an accountability partner in coaching and its impact on business progress.
                            • Financial Security and Coaching (00:09:47) The relationship between financial security, goal setting, and coaching in business development.
                            • Business Goals and Budgeting (00:11:13) The significance of setting business goals and budgeting with the guidance of a coach.
                            • Selecting a Coach (00:13:50) Considerations for selecting a coach based on strengths and weaknesses.
                            • Affordability of Coaching (00:16:05) Discussion on the affordability of coaching and the potential benefits, even for struggling businesses.
                            • Personal Growth and Coaching (00:18:41) The importance of personal growth, humility, and willingness to change in the coaching relationship.
                            • Business changes and profitability (00:20:16) Discussion on increased profitability and the ability to make changes in the business.
                            • Gaining confidence and comfort (00:21:19) Becoming more comfortable and confident in making changes and taking action.
                            • Transition from technician to business owner (00:25:28) Concerns and challenges of transitioning from a technician to a business owner.
                            • Selecting the right coach (00:34:01) Factors to consider when selecting a coach, including industry passion and adaptability.
                            • Managing time and involvement in the industry (00:39:08) Discussion on managing time and involvement in various industry activities as a challenge.
                            • Team growth and dynamics (00:41:33) Discussion about the growth of Brin's team and maintaining a positive work environment.
                            • Commitment to the business (00:44:22) Brin's decision-making process and commitment to his business.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   ]]>                            85d434da-f754-47e7-8cf4-7a0e422e12c3Thu, 04 Jul 2024 00:15:00 -040045:54falsefull387387                            Rebounding After Failure [E141] - Automotive Field TheoryRebounding After Failure [E141] - Automotive Field TheoryThanks to our Partner, NAPA Autotech

                            Matt Fanslow reflects on his early experiences in the automotive industry. He discusses the struggles and challenges he faced, as well as the opportunities that led him to specialize in diagnostics. Matt emphasizes the importance of perseverance, continuous learning, and hands-on experience.

                            Show Notes

                            • A former employee (00:01:14) Discussion about a former employee's misconceptions about success in the automotive industry.
                            • Early career experiences (00:02:33) Details about Matt's upbringing on a farm, education, and early jobs at a Ford dealership.
                            • Challenges in the dealership environment (00:04:56) Struggles faced in adapting to the dealership environment and the lack of proper training.
                            • Transition to a parts store (00:12:00) Transition to working at a parts store, experiences with computer-based systems, and forming relationships with different shops.
                            • Career transition to a repair shop (00:15:44) Taking a pay cut to work at a repair shop, focusing on diagnostics.
                            • Importance of training and education (00:16:53) Dedication to learning through training, reading industry publications, and attending classes.
                            • Napa Autotech Training (00:19:17) Promotion of various training sessions offered by Napa Autotech for automotive professionals.
                            • Drive for Improvement (00:21:33) Personal reflections on the drive to improve skills and the satisfaction of overcoming challenges.
                            • Overcoming Failure (00:23:51) Reflections on overcoming failure.
                            • Resilience and Growth (00:24:42) Discussion on getting knocked down, learning from failures, and using setbacks as a springboard for long-term success.
                            • Continuous Improvement (00:26:17) Emphasis on the importance of continuous improvement and the value of dedication and hard work.
                            • Striving for Excellence (00:27:37) Encouragement to find inspiration, work hard, and strive for excellence in the automotive industry.
                            • Perseverance and Improvement (00:28:49) Personal experiences of overcoming challenges and the importance of creating an environment for improvement in automotive shops.

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            Thanks to our Partner, NAPA Autotech

                            Matt Fanslow reflects on his early experiences in the automotive industry. He discusses the struggles and challenges he faced, as well as the opportunities that led him to specialize in diagnostics. Matt emphasizes the importance of perseverance, continuous learning, and hands-on experience.

                            Show Notes

                            • A former employee (00:01:14) Discussion about a former employee's misconceptions about success in the automotive industry.
                            • Early career experiences (00:02:33) Details about Matt's upbringing on a farm, education, and early jobs at a Ford dealership.
                            • Challenges in the dealership environment (00:04:56) Struggles faced in adapting to the dealership environment and the lack of proper training.
                            • Transition to a parts store (00:12:00) Transition to working at a parts store, experiences with computer-based systems, and forming relationships with different shops.
                            • Career transition to a repair shop (00:15:44) Taking a pay cut to work at a repair shop, focusing on diagnostics.
                            • Importance of training and education (00:16:53) Dedication to learning through training, reading industry publications, and attending classes.
                            • Napa Autotech Training (00:19:17) Promotion of various training sessions offered by Napa Autotech for automotive professionals.
                            • Drive for Improvement (00:21:33) Personal reflections on the drive to improve skills and the satisfaction of overcoming challenges.
                            • Overcoming Failure (00:23:51) Reflections on overcoming failure.
                            • Resilience and Growth (00:24:42) Discussion on getting knocked down, learning from failures, and using setbacks as a springboard for long-term success.
                            • Continuous Improvement (00:26:17) Emphasis on the importance of continuous improvement and the value of dedication and hard work.
                            • Striving for Excellence (00:27:37) Encouragement to find inspiration, work hard, and strive for excellence in the automotive industry.
                            • Perseverance and Improvement (00:28:49) Personal experiences of overcoming challenges and the importance of creating an environment for improvement in automotive shops.

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            2d938fc9-ded3-4fa9-a871-f9b7fab1aaefWed, 03 Jul 2024 00:15:00 -040032:03falsebonus                            Part 3 - Customer Retention Series - Loyalty Programs [E107] - The Auto Repair Marketing PodcastPart 3 - Customer Retention Series - Loyalty Programs [E107] - The Auto Repair Marketing PodcastCustomer loyalty programs are crucial for retaining clients in the auto repair industry. On the Auto Repair Marketing Podcast, hosts Brian and Kim Walker explore this topic with Joe Schindler and Jeff Rudnick. 

                            Joe, a shop owner, shares his experiences with loyalty programs, while Jeff from Pit Crew Marketing offers insights on how these programs can significantly benefit automotive shops. 

                            This discussion is part of their ongoing series on customer retention. They highlight how personalized rewards, first impressions, and community involvement can build stronger customer relationships, encouraging repeat business and long-term loyalty. These strategies significantly enhance customer satisfaction and drive business growth.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more 

                            about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Pit Crew Marketing

                            Schindler's Garage

                            Schindler's Garage - see loyalty program posts

                            How To Get In Touch With The Guest

                            Jeff Rudnick: https://www.linkedin.com/in/jeff-rudnick-aa611831/

                            Joe Schindler : https://www.facebook.com/schindlersgarage

                            Show Notes with Timestamps

                            The introduction (00:00:03)

                            • Introduction of the podcast episode and the topic of customer loyalty programs.

                            Jeff's background in Hawaii (00:01:03)

                            • Jeff's background in Hawaii and the discussion about his current location.

                            Defining customer loyalty (00:04:19)

                            • Discussion on the definition of customer loyalty and how it is measured.

                            Earning trust and loyalty (00:06:01)

                            • The importance of trust in earning customer loyalty and the significance of knowing the customer's intent.

                            First impressions (00:12:00)

                            • The impact of the first impression on building customer loyalty and the significance of creating a welcoming environment.

                            Last interaction and lagniappe (00:18:05)

                            • The importance of the last interaction with the customer and the concept of providing a little extra (lagniappe) to enhance the customer experience.

                            Community involvement and charity events (00:20:34)

                            • The role of community involvement and charity events in creating customer loyalty and building relationships.
                            • These are the main topics covered in the podcast episode transcription segment, organized in chronological order with their respective timestamps.

                            Community Involvement Charity (00:22:26)

                            • Shop owner's initiative to involve customers in community charity, raising funds and providing incentives for customers.

                            Supporting Little League Teams (00:23:20)

                            • Discussion on sponsoring little league teams, the impact on the community, and the importance of community involvement.

                            Seizing Opportunities (00:24:29)

                            • Encouragement to shop owners to seize opportunities, think creatively, and take advantage of moments for business growth.

                            Solving Real Problems (00:25:44)

                            • Emphasizing the role of marketing in solving real challenges for small businesses and making their lives better.

                            Involvement in the Community (00:27:31)

                            • Discussion on the importance of being involved in the community and creating a sense of belonging, impacting marketing positively.

                            Connecting with Customers (00:28:36)

                            • Emphasizing the need to connect with customers in a meaningful way, beyond traditional loyalty programs, and the impact on advertising effectiveness.

                            Fundraising Logistics (00:29:46)

                            • Exploring the logistics of fundraising, including tools, graphics, and collaboration with marketing companies for seamless integration.

                            Using Rewards for Community Programs (00:36:29)

                            • Discussion on customers choosing to use rewards for community programs, the intrinsic value, and setting up guardrails for giving.

                            Launching Shop Programs (00:41:39)

                            • The process of launching shop programs, integration with shop management systems, and activating accounts based on customer history.

                            Service Advisor's Role (00:45:37)

                            • Reference to a previous episode discussing the service advisor's role in customer retention and the impact of the 1-to-1 service advisor-technician ratio.

                            Joe's thoughtful gifting (00:46:31)

                            • Joe explains his thoughtful and considerate gifting strategies to connect with clients and nurture relationships.

                            Partners with systems and processes (00:47:22)

                            • Joe emphasizes the importance of having partners with efficient systems and processes to ease the burden on business owners.

                            Inexpensive customer gifts (00:48:37)

                            • Joe shares his inexpensive yet impactful gift ideas for customers, including hot chocolate mixers, cookies, and personalized items.

                            Quality over quantity (00:51:20)

                            • Joe discusses the significance of giving high-quality, thoughtful gifts over cheap trinkets and the impact it has on customers.

                            Building customer loyalty (00:53:17)

                            • Joe emphasizes the importance of little gestures and thoughtful gifts in building customer loyalty and creating a positive impact.

                            Conclusion and contact information (00:54:02)

                            • The hosts express gratitude to the guests and provide their contact information for listeners to get in touch.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            Customer loyalty programs are crucial for retaining clients in the auto repair industry. On the Auto Repair Marketing Podcast, hosts Brian and Kim Walker explore this topic with Joe Schindler and Jeff Rudnick. 

                            Joe, a shop owner, shares his experiences with loyalty programs, while Jeff from Pit Crew Marketing offers insights on how these programs can significantly benefit automotive shops. 

                            This discussion is part of their ongoing series on customer retention. They highlight how personalized rewards, first impressions, and community involvement can build stronger customer relationships, encouraging repeat business and long-term loyalty. These strategies significantly enhance customer satisfaction and drive business growth.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more 

                            about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Pit Crew Marketing

                            Schindler's Garage

                            Schindler's Garage - see loyalty program posts

                            How To Get In Touch With The Guest

                            Jeff Rudnick: https://www.linkedin.com/in/jeff-rudnick-aa611831/

                            Joe Schindler : https://www.facebook.com/schindlersgarage

                            Show Notes with Timestamps

                            The introduction (00:00:03)

                            • Introduction of the podcast episode and the topic of customer loyalty programs.

                            Jeff's background in Hawaii (00:01:03)

                            • Jeff's background in Hawaii and the discussion about his current location.

                            Defining customer loyalty (00:04:19)

                            • Discussion on the definition of customer loyalty and how it is measured.

                            Earning trust and loyalty (00:06:01)

                            • The importance of trust in earning customer loyalty and the significance of knowing the customer's intent.

                            First impressions (00:12:00)

                            • The impact of the first impression on building customer loyalty and the significance of creating a welcoming environment.

                            Last interaction and lagniappe (00:18:05)

                            • The importance of the last interaction with the customer and the concept of providing a little extra (lagniappe) to enhance the customer experience.

                            Community involvement and charity events (00:20:34)

                            • The role of community involvement and charity events in creating customer loyalty and building relationships.
                            • These are the main topics covered in the podcast episode transcription segment, organized in chronological order with their respective timestamps.

                            Community Involvement Charity (00:22:26)

                            • Shop owner's initiative to involve customers in community charity, raising funds and providing incentives for customers.

                            Supporting Little League Teams (00:23:20)

                            • Discussion on sponsoring little league teams, the impact on the community, and the importance of community involvement.

                            Seizing Opportunities (00:24:29)

                            • Encouragement to shop owners to seize opportunities, think creatively, and take advantage of moments for business growth.

                            Solving Real Problems (00:25:44)

                            • Emphasizing the role of marketing in solving real challenges for small businesses and making their lives better.

                            Involvement in the Community (00:27:31)

                            • Discussion on the importance of being involved in the community and creating a sense of belonging, impacting marketing positively.

                            Connecting with Customers (00:28:36)

                            • Emphasizing the need to connect with customers in a meaningful way, beyond traditional loyalty programs, and the impact on advertising effectiveness.

                            Fundraising Logistics (00:29:46)

                            • Exploring the logistics of fundraising, including tools, graphics, and collaboration with marketing companies for seamless integration.

                            Using Rewards for Community Programs (00:36:29)

                            • Discussion on customers choosing to use rewards for community programs, the intrinsic value, and setting up guardrails for giving.

                            Launching Shop Programs (00:41:39)

                            • The process of launching shop programs, integration with shop management systems, and activating accounts based on customer history.

                            Service Advisor's Role (00:45:37)

                            • Reference to a previous episode discussing the service advisor's role in customer retention and the impact of the 1-to-1 service advisor-technician ratio.

                            Joe's thoughtful gifting (00:46:31)

                            • Joe explains his thoughtful and considerate gifting strategies to connect with clients and nurture relationships.

                            Partners with systems and processes (00:47:22)

                            • Joe emphasizes the importance of having partners with efficient systems and processes to ease the burden on business owners.

                            Inexpensive customer gifts (00:48:37)

                            • Joe shares his inexpensive yet impactful gift ideas for customers, including hot chocolate mixers, cookies, and personalized items.

                            Quality over quantity (00:51:20)

                            • Joe discusses the significance of giving high-quality, thoughtful gifts over cheap trinkets and the impact it has on customers.

                            Building customer loyalty (00:53:17)

                            • Joe emphasizes the importance of little gestures and thoughtful gifts in building customer loyalty and creating a positive impact.

                            Conclusion and contact information (00:54:02)

                            • The hosts express gratitude to the guests and provide their contact information for listeners to get in touch.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            8bffb767-0b7b-41cd-8fcc-d87e7e50d0c8Wed, 03 Jul 2024 00:15:00 -040048:50falsebonus                            Customer-Centric Service Ideology [RR 968]Customer-Centric Service Ideology [RR 968]Thanks to our Partner, NAPA Auto Care "As shop owners and management, we want to be productive, we want to follow key metrics, we all need to be in business. We all got to meet our goals, our personal goals as shop owners and management. But at the end of the day, if you're not looking for moments of stress happening in your organization and what you can do from a resource point of view, that's what I see." Frank Leutz emphasizes a customer-centric approach, highlighting the value of simplicity, positive employee work culture, and community involvement. Frank Leutz, Desert Car Car, WrenchNationTV. Frank's previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • The Brakes for Breasts Initiative (00:00:15) An initiative by two shop owners to raise funds for a vaccine for triple negative breast cancer. https://brakesforbreasts.com
                            • Early Days of Desert Car Care (00:01:49) Frank Leutz discusses the history and relocation of Desert Car Care in Cave Creek, Arizona.
                            • Wrench Nation (00:02:49) Frank Leutz talks about the origins and evolution of Wrench Nation, an automotive lifestyle show.
                            • Customer-Centric Service Ideology (00:04:21) Frank Leutz discusses the importance of focusing on making the customer the hero of the service experience.
                            • Simplicity in Decision-Making (00:09:28) The significance of keeping business operations simple and the impact of simplicity on leadership and problem-solving.
                            • Managing Cynicism in the Industry (00:15:35) Frank Leutz addresses the issue of cynicism in the automotive industry and the importance of coaching and therapy to overcome it.
                            • The ideology of leaving a legacy (00:16:41) Discusses the importance of leaving a legacy within the industry and the impact of one's actions on future generations.
                            • The importance of attitude and aptitude (00:19:39) Emphasizes the significance of attitude and aptitude in maintaining a healthy work-life balance and the impact on business and personal life.
                            • The concept of "night school" and continuous learning (00:20:32) Discusses the idea of continuous learning, seeking training sessions, and the importance of personal and professional development.
                            • Fostering a supportive and community-oriented workplace (00:22:02) Highlights the importance of creating a supportive and community-oriented workplace, including team-building activities and supporting employees in personal challenges.
                            • Embracing a people-first approach (00:24:46) Stresses the importance of celebrating and supporting people within the organization, fostering a supportive and inclusive environment.
                            • Community involvement and giving back (00:28:13) Emphasizes the role of auto shops in the community, giving back, and supporting local initiatives, such as free oil changes for school teachers.
                            • The significance of networking and staying connected (00:31:39) Highlights the power of networking and staying connected with industry peers and mentors for personal and professional growth.
                            • Mutual Appreciation (00:36:03) Frank and Carm express mutual admiration for each other's contributions to the industry.
                            • Property Ownership (00:36:26) Frank shares his excitement about owning commercial real estate for his business, Desert Car Care.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            Thanks to our Partner, NAPA Auto Care "As shop owners and management, we want to be productive, we want to follow key metrics, we all need to be in business. We all got to meet our goals, our personal goals as shop owners and management. But at the end of the day, if you're not looking for moments of stress happening in your organization and what you can do from a resource point of view, that's what I see." Frank Leutz emphasizes a customer-centric approach, highlighting the value of simplicity, positive employee work culture, and community involvement. Frank Leutz, Desert Car Car, WrenchNationTV. Frank's previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • The Brakes for Breasts Initiative (00:00:15) An initiative by two shop owners to raise funds for a vaccine for triple negative breast cancer. https://brakesforbreasts.com
                            • Early Days of Desert Car Care (00:01:49) Frank Leutz discusses the history and relocation of Desert Car Care in Cave Creek, Arizona.
                            • Wrench Nation (00:02:49) Frank Leutz talks about the origins and evolution of Wrench Nation, an automotive lifestyle show.
                            • Customer-Centric Service Ideology (00:04:21) Frank Leutz discusses the importance of focusing on making the customer the hero of the service experience.
                            • Simplicity in Decision-Making (00:09:28) The significance of keeping business operations simple and the impact of simplicity on leadership and problem-solving.
                            • Managing Cynicism in the Industry (00:15:35) Frank Leutz addresses the issue of cynicism in the automotive industry and the importance of coaching and therapy to overcome it.
                            • The ideology of leaving a legacy (00:16:41) Discusses the importance of leaving a legacy within the industry and the impact of one's actions on future generations.
                            • The importance of attitude and aptitude (00:19:39) Emphasizes the significance of attitude and aptitude in maintaining a healthy work-life balance and the impact on business and personal life.
                            • The concept of "night school" and continuous learning (00:20:32) Discusses the idea of continuous learning, seeking training sessions, and the importance of personal and professional development.
                            • Fostering a supportive and community-oriented workplace (00:22:02) Highlights the importance of creating a supportive and community-oriented workplace, including team-building activities and supporting employees in personal challenges.
                            • Embracing a people-first approach (00:24:46) Stresses the importance of celebrating and supporting people within the organization, fostering a supportive and inclusive environment.
                            • Community involvement and giving back (00:28:13) Emphasizes the role of auto shops in the community, giving back, and supporting local initiatives, such as free oil changes for school teachers.
                            • The significance of networking and staying connected (00:31:39) Highlights the power of networking and staying connected with industry peers and mentors for personal and professional growth.
                            • Mutual Appreciation (00:36:03) Frank and Carm express mutual admiration for each other's contributions to the industry.
                            • Property Ownership (00:36:26) Frank shares his excitement about owning commercial real estate for his business, Desert Car Care.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            15c4f1df-bdc1-45b4-8124-6f9d7c77bd86Tue, 02 Jul 2024 00:15:00 -040037:10falsefull968968                            Monday with Chris & Murray! Mindset Matters [E171] - Chris Cotton Weekly BlitzMonday with Chris & Murray! Mindset Matters [E171] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In episode 171 of the podcast, Chris Cotton from Auto Fix Auto Shop Coaching introduces Murray Voth from RPM Training. They discuss the importance of using the term "service rate" instead of "labor rate" to enhance customer perception. Murray emphasizes the need for a business mindset among shop owners, highlighting the potential for profitability and the importance of accurate financial statements.

                            They also address challenges like tax issues and the psychological aspects of investing. The episode concludes with a discussion on coaching approaches, financial management, and a mutual appreciation for their collaborative efforts in the automotive industry.

                            • Introduction and Overview (00:00:01) Introduction to the podcast episode and the speakers, Chris Cotton and Murray Voth.
                            • Marketing Strategies (00:01:06) Discussion on tailored marketing solutions and how to elevate the brand to attract new customers.
                            • Change from Labor Rate to Service Rate (00:02:09) Murray Voth introduces the concept of changing from labor rate to service rate and its impact on customer perception.
                            • Consumer Inquiries and Response (00:05:28) Guidance on responding to consumer inquiries about labor rate and the use of "service rate" or "facility service rate."
                            • Mindset of Shop Owners (00:09:46) Exploration of the mindset of shop owners and the need for a shift from a technician's identity to a business owner's mindset.
                            • Business Investment and Real Estate (00:14:11) Discussion on the interest of investors in auto repair businesses and the value of real estate associated with the shops.
                            • Commitment and Mindset Shift (00:16:07) Exploration of the commitment versus interest in coaching and the importance of mindset shift for shop owners.
                            • Analogies and Shop Improvement (00:17:23) The use of analogies to help shop owners understand their businesses as "fixer-uppers" and the need for a different perspective.
                            • Emotional and Psychological Baggage (00:19:19) Acknowledgment of emotional and psychological factors that influence business decisions and ownership.
                            • Investing and Self-Made Millionaires (00:19:57) Discussion on the cost of investing in the stock market and the myth of self-made millionaires.
                            • Tax Problems and Profit First (00:20:57) Conversation about tax issues, creating a holding company, and utilizing the profit-first approach.
                            • Struggling Shop Owners and Industry Help (00:21:37) Concern for struggling shop owners post-COVID and the increase in sales among clients.
                            • Mindset Shift and Attracting Clients (00:23:04) The impact of mindset on attracting clients, differentiation between blue-collar and frugal mindsets.
                            • Pathologically Frugal Shop Owners (00:24:10) Discussion on the impact of a frugal mindset on equipment, marketing, and attracting similar clients.
                            • Corporate Profit and Small Business Mindset (00:27:23) Exploration of the fear of profit in small business and the historical context of corporate profit abuses.
                            • Investment Return and Business Value (00:33:08) Understanding the return on investment in business and the value accumulation over time.
                            • Accounting and Business Evaluation (00:37:29) The importance of accounting in understanding business value and preparing for a business sale.
                            • Income Statement and Account Catch-Up (00:39:30) Discussion on the importance of catching up with income statements and accountants for business growth.
                            • Financial Alignment for Business Growth (00:40:23) Importance of having financial alignment for business growth and the relief it brings.
                            • Vendor Management and Business Relationships (00:41:10) Emphasizing the importance of managing vendors and maintaining business relationships.
                            • Training Products and Mastermind Groups (00:42:11) Overview of training products, mastermind groups, and business courses offered by RPM Training.
                            • Expanded Services and Support Network (00:43:10) Description of additional services, support network, and special guests offered by RPM Training.
                            • Collaboration and Industry Support (00:44:07) Discussion on mutual support and collaboration in helping the automotive industry.
                            • Potential Future Collaboration (00:44:16) Exploring the idea of potential future collaboration and creating a new show.
                            • Outro and Sponsor Acknowledgment (00:45:05) Closing remarks, sponsor acknowledgment, and encouragement for a positive mindset.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In episode 171 of the podcast, Chris Cotton from Auto Fix Auto Shop Coaching introduces Murray Voth from RPM Training. They discuss the importance of using the term "service rate" instead of "labor rate" to enhance customer perception. Murray emphasizes the need for a business mindset among shop owners, highlighting the potential for profitability and the importance of accurate financial statements.

                            They also address challenges like tax issues and the psychological aspects of investing. The episode concludes with a discussion on coaching approaches, financial management, and a mutual appreciation for their collaborative efforts in the automotive industry.

                            • Introduction and Overview (00:00:01) Introduction to the podcast episode and the speakers, Chris Cotton and Murray Voth.
                            • Marketing Strategies (00:01:06) Discussion on tailored marketing solutions and how to elevate the brand to attract new customers.
                            • Change from Labor Rate to Service Rate (00:02:09) Murray Voth introduces the concept of changing from labor rate to service rate and its impact on customer perception.
                            • Consumer Inquiries and Response (00:05:28) Guidance on responding to consumer inquiries about labor rate and the use of "service rate" or "facility service rate."
                            • Mindset of Shop Owners (00:09:46) Exploration of the mindset of shop owners and the need for a shift from a technician's identity to a business owner's mindset.
                            • Business Investment and Real Estate (00:14:11) Discussion on the interest of investors in auto repair businesses and the value of real estate associated with the shops.
                            • Commitment and Mindset Shift (00:16:07) Exploration of the commitment versus interest in coaching and the importance of mindset shift for shop owners.
                            • Analogies and Shop Improvement (00:17:23) The use of analogies to help shop owners understand their businesses as "fixer-uppers" and the need for a different perspective.
                            • Emotional and Psychological Baggage (00:19:19) Acknowledgment of emotional and psychological factors that influence business decisions and ownership.
                            • Investing and Self-Made Millionaires (00:19:57) Discussion on the cost of investing in the stock market and the myth of self-made millionaires.
                            • Tax Problems and Profit First (00:20:57) Conversation about tax issues, creating a holding company, and utilizing the profit-first approach.
                            • Struggling Shop Owners and Industry Help (00:21:37) Concern for struggling shop owners post-COVID and the increase in sales among clients.
                            • Mindset Shift and Attracting Clients (00:23:04) The impact of mindset on attracting clients, differentiation between blue-collar and frugal mindsets.
                            • Pathologically Frugal Shop Owners (00:24:10) Discussion on the impact of a frugal mindset on equipment, marketing, and attracting similar clients.
                            • Corporate Profit and Small Business Mindset (00:27:23) Exploration of the fear of profit in small business and the historical context of corporate profit abuses.
                            • Investment Return and Business Value (00:33:08) Understanding the return on investment in business and the value accumulation over time.
                            • Accounting and Business Evaluation (00:37:29) The importance of accounting in understanding business value and preparing for a business sale.
                            • Income Statement and Account Catch-Up (00:39:30) Discussion on the importance of catching up with income statements and accountants for business growth.
                            • Financial Alignment for Business Growth (00:40:23) Importance of having financial alignment for business growth and the relief it brings.
                            • Vendor Management and Business Relationships (00:41:10) Emphasizing the importance of managing vendors and maintaining business relationships.
                            • Training Products and Mastermind Groups (00:42:11) Overview of training products, mastermind groups, and business courses offered by RPM Training.
                            • Expanded Services and Support Network (00:43:10) Description of additional services, support network, and special guests offered by RPM Training.
                            • Collaboration and Industry Support (00:44:07) Discussion on mutual support and collaboration in helping the automotive industry.
                            • Potential Future Collaboration (00:44:16) Exploring the idea of potential future collaboration and creating a new show.
                            • Outro and Sponsor Acknowledgment (00:45:05) Closing remarks, sponsor acknowledgment, and encouragement for a positive mindset.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            8fd0d200-7d3d-4407-811a-d15248f4dd2fMon, 01 Jul 2024 00:15:00 -040039:04falsebonus                            Avoid These Money Mistakes! [RR 967]Avoid These Money Mistakes! [RR 967] Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network 'Business by the Numbers' Podcast host Hunt Demarest discusses common financial mistakes, emphasizing the importance of building long-term wealth through prudent financial management and investment. The conversation covers managing personal and business expenses, the impact of government programs, and the necessity of maintaining financial reserves. Hunt Demarest, CPA, Paar Melis and Associates, Hunt's previous episodes HERE Business by the Numbers Podcast
                            Show Notes
                            • Watch Full Video Episode
                            • The Brakes for Breasts initiative (00:00:01) https://www.brakesforbreasts.com/
                            • Rich vs. Wealthy (00:03:09) The distinction between being rich and being wealthy and the financial habits of wealthy individuals.
                            • Money Mistakes and Business Finances (00:04:55) Common money mistakes made by business owners and the importance of long-term wealth building.
                            • Personal and Business Expenses (00:06:09) The impact of blending personal and business expenses and its effect on financial statements.
                            • Year-End Financial Review (00:09:14) The importance of assessing business finances at the end of the year and avoiding unrealistic financial judgments.
                            • Impact of Government Programs (00:10:33) The impact of government programs on business profitability and the potential consequences of misusing funds.
                            • Business Trends and Demand (00:11:53) Analysis of business trends, demand, and the need for realistic profit expectations in the automotive industry.
                            • Cash Flow Management and Reserves (00:13:59) The importance of cash flow management, emergency funds, and the role of credit lines in business financial planning.
                            • AAPEX 2024 Registration (00:17:37) https://www.aapexshow.com/
                            • NAPA TRACS Shop Management System (00:18:47) http://napatracs.com/
                            • Labor Rate Tracker (00:19:53) http://LaborRateTracker.com
                            • Managing Credit Lines (00:20:48) Discussion on managing credit lines, including the importance of using and managing credit effectively.
                            • Cash Management and Financial Statements (00:21:49) Insights into managing physical cash, reconciling financial statements, and the importance of accountability.
                            • Overspending and Budgeting (00:23:59) Discussion on avoiding overspending, budgeting investments, and making decisions based on return on investment.
                            • Insurance and Protection (00:26:42) Importance of having the right insurance coverage and protecting assets and future liabilities.
                            • Return on Sales and Advertising (00:27:46) Explaining the concept of return on sales and the importance of evaluating advertising spending based on return on investment.
                            • Bookkeeping and Financial Timeliness (00:29:30) The impact of timely and accurate bookkeeping on business performance and decision-making.
                            • Cash Flow and Long-Term Planning (00:34:53) Emphasizing the importance of cash flow, reserves, and long-term planning for business sustainability and retirement.
                            • Joining a Networking Group (00:37:07) Encouragement to join a networking group and the value of continuous learning in the aftermarket industry.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]> Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network 'Business by the Numbers' Podcast host Hunt Demarest discusses common financial mistakes, emphasizing the importance of building long-term wealth through prudent financial management and investment. The conversation covers managing personal and business expenses, the impact of government programs, and the necessity of maintaining financial reserves. Hunt Demarest, CPA, Paar Melis and Associates, Hunt's previous episodes HERE Business by the Numbers Podcast
                            Show Notes
                            • Watch Full Video Episode
                            • The Brakes for Breasts initiative (00:00:01) https://www.brakesforbreasts.com/
                            • Rich vs. Wealthy (00:03:09) The distinction between being rich and being wealthy and the financial habits of wealthy individuals.
                            • Money Mistakes and Business Finances (00:04:55) Common money mistakes made by business owners and the importance of long-term wealth building.
                            • Personal and Business Expenses (00:06:09) The impact of blending personal and business expenses and its effect on financial statements.
                            • Year-End Financial Review (00:09:14) The importance of assessing business finances at the end of the year and avoiding unrealistic financial judgments.
                            • Impact of Government Programs (00:10:33) The impact of government programs on business profitability and the potential consequences of misusing funds.
                            • Business Trends and Demand (00:11:53) Analysis of business trends, demand, and the need for realistic profit expectations in the automotive industry.
                            • Cash Flow Management and Reserves (00:13:59) The importance of cash flow management, emergency funds, and the role of credit lines in business financial planning.
                            • AAPEX 2024 Registration (00:17:37) https://www.aapexshow.com/
                            • NAPA TRACS Shop Management System (00:18:47) http://napatracs.com/
                            • Labor Rate Tracker (00:19:53) http://LaborRateTracker.com
                            • Managing Credit Lines (00:20:48) Discussion on managing credit lines, including the importance of using and managing credit effectively.
                            • Cash Management and Financial Statements (00:21:49) Insights into managing physical cash, reconciling financial statements, and the importance of accountability.
                            • Overspending and Budgeting (00:23:59) Discussion on avoiding overspending, budgeting investments, and making decisions based on return on investment.
                            • Insurance and Protection (00:26:42) Importance of having the right insurance coverage and protecting assets and future liabilities.
                            • Return on Sales and Advertising (00:27:46) Explaining the concept of return on sales and the importance of evaluating advertising spending based on return on investment.
                            • Bookkeeping and Financial Timeliness (00:29:30) The impact of timely and accurate bookkeeping on business performance and decision-making.
                            • Cash Flow and Long-Term Planning (00:34:53) Emphasizing the importance of cash flow, reserves, and long-term planning for business sustainability and retirement.
                            • Joining a Networking Group (00:37:07) Encouragement to join a networking group and the value of continuous learning in the aftermarket industry.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]>982930ed-b3e9-4805-ae5b-afdf837b6780Fri, 28 Jun 2024 00:15:00 -040037:56falsefull967967Inspiring the Next Generation: How Camp DRIVE Is Shaping Future Automotive Professionals [THA 386]Inspiring the Next Generation: How Camp DRIVE Is Shaping Future Automotive Professionals [THA 386]Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class

                            Tenise and Weston Chapman, owners of Black Hills Tire in Rapid City, South Dakota, discuss their initiative, Camp Drive. This hands-on camp introduces young people to the automotive industry through engaging activities like brake and alignment modules, electrical scans, and engine performance sessions. The Chapmans discuss the Camp's positive impact on participants, support from local schools and businesses, and plans for expansion. They highlight the importance of inspiring the next generation of automotive professionals and the enthusiastic feedback from both kids and parents.

                            Tenise and Weston Chapman, Black Hills Tire, Rapid City, SD. Listen to previous episodes HERE


                            Show Notes


                            • Watch Full Video Episode

                            • Camp Drive Concept (00:01:50) Introduction to Camp Drive initiative, its purpose, and the importance of skilled trades for young people.
                            • Camp Drive Activities (00:03:08) Description of the activities and sessions at Camp Drive, including the waiting list for participation.
                            • Engaging the Participants (00:05:19) Discussion on the hands-on activities and the excitement of the participants during the camp.
                            • Parent and Community Feedback (00:08:31) Feedback from parents and the community regarding the impact of Camp Drive on the participants.
                            • Support and Sponsorship (00:11:02) Support from aftermarket suppliers, tool companies, and businesses, as well as the non-profit status of the initiative.
                            • Expanding Camp Drive (00:12:14) Expansion of Camp Drive to include more stations and activities, including welding and HVAC modules.
                            • Logistics and Community Support (00:14:01) Management of time and community involvement in providing additional experiences for the participants.
                            • Engagement and Participation (00:15:02) The engagement of participants and the approach to ensuring their focus and involvement during the camp activities.
                            • The smiling and excited kids (00:15:42) A discussion about a young participant's enthusiasm and transformation during the camp.
                            • Interviewing students and industry encouragement (00:19:13) The importance of encouraging young people to pursue careers in the automotive industry.
                            • Dane's experience and career aspirations (00:24:28) An interview with a student, Dane, who shares his experience at the camp and expresses his career aspirations in the automotive industry.
                            • Savannah's interest in welding and automotive technology (00:31:44) An interview with Savannah, who shares her interest in welding and her experience at the camp.
                            • The competition (00:33:22) Discussion about an upcoming competition and the number of teams participating.
                            • Exploring different stations (00:33:39)The various stations at the camp, including HVAC, alignment, scanning, engines, welding, changing tires, and changing oil.
                            • Learning about automotive skills (00:34:10) The participant talks about learning to change oil, spark plugs, and brakes, and gaining knowledge about suspensions and spark plugs.
                            • Impact of the Camp (00:35:24) A participant shares their positive experience at the camp and how they learned about it through radio advertising.
                            • Career prospects (00:36:27) Discussion about the potential career opportunities in the automotive industry and the high-tech nature of the field.
                            • Experience of a 12-year-old participant (00:38:09) An interview with a 12-year-old participant who shares their excitement about welding and other activities at the camp.
                            • Engagement and hands-on learning (00:42:49) A station leader discusses the engagement and excitement of the young participants and the hands-on learning approach at the camp.
                            • Community involvement and career prospects (00:45:17) Discussion about the importance of community involvement and events like Camp Drive to introduce young people to the automotive industry as a high-tech career option.
                            • Success of the Camp and future plans (00:46:30) Reflection on the success of the camp, the engagement of the young participants, and plans for future editions, including potential additions like a plasma cutter.
                            • The importance of engaging young people (00:49:42) Discussion on the need for the automotive industry to engage with young people to secure its future workforce.


                            Thanks to our Partners, NAPA TRACS, Auto Shop Coaching, Today's Class


                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/Thanks to our Partner, Auto-Fix Auto Shop Coaching


                            Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/Thanks to our Partner, Today's Class


                            Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast:


                            -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                            -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976


                            -Subscribe on YouTube: https://www.youtube.com/carmcapriotto


                            -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                            -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                            -Follow on X (Twitter): https://twitter.com/RResultsBiz


                            -Visit the Website: https://remarkableresults.biz/


                            -Join our Insider List: https://remarkableresults.biz/insider


                            -All books mentioned on our podcasts: https://remarkableresults.biz/books


                            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                            -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                            -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                            -Special episode collections: https://remarkableresults.biz/collections

                            ]]>                            Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class

                            Tenise and Weston Chapman, owners of Black Hills Tire in Rapid City, South Dakota, discuss their initiative, Camp Drive. This hands-on camp introduces young people to the automotive industry through engaging activities like brake and alignment modules, electrical scans, and engine performance sessions. The Chapmans discuss the Camp's positive impact on participants, support from local schools and businesses, and plans for expansion. They highlight the importance of inspiring the next generation of automotive professionals and the enthusiastic feedback from both kids and parents.

                            Tenise and Weston Chapman, Black Hills Tire, Rapid City, SD. Listen to previous episodes HERE


                            Show Notes


                            • Watch Full Video Episode

                            • Camp Drive Concept (00:01:50) Introduction to Camp Drive initiative, its purpose, and the importance of skilled trades for young people.
                            • Camp Drive Activities (00:03:08) Description of the activities and sessions at Camp Drive, including the waiting list for participation.
                            • Engaging the Participants (00:05:19) Discussion on the hands-on activities and the excitement of the participants during the camp.
                            • Parent and Community Feedback (00:08:31) Feedback from parents and the community regarding the impact of Camp Drive on the participants.
                            • Support and Sponsorship (00:11:02) Support from aftermarket suppliers, tool companies, and businesses, as well as the non-profit status of the initiative.
                            • Expanding Camp Drive (00:12:14) Expansion of Camp Drive to include more stations and activities, including welding and HVAC modules.
                            • Logistics and Community Support (00:14:01) Management of time and community involvement in providing additional experiences for the participants.
                            • Engagement and Participation (00:15:02) The engagement of participants and the approach to ensuring their focus and involvement during the camp activities.
                            • The smiling and excited kids (00:15:42) A discussion about a young participant's enthusiasm and transformation during the camp.
                            • Interviewing students and industry encouragement (00:19:13) The importance of encouraging young people to pursue careers in the automotive industry.
                            • Dane's experience and career aspirations (00:24:28) An interview with a student, Dane, who shares his experience at the camp and expresses his career aspirations in the automotive industry.
                            • Savannah's interest in welding and automotive technology (00:31:44) An interview with Savannah, who shares her interest in welding and her experience at the camp.
                            • The competition (00:33:22) Discussion about an upcoming competition and the number of teams participating.
                            • Exploring different stations (00:33:39)The various stations at the camp, including HVAC, alignment, scanning, engines, welding, changing tires, and changing oil.
                            • Learning about automotive skills (00:34:10) The participant talks about learning to change oil, spark plugs, and brakes, and gaining knowledge about suspensions and spark plugs.
                            • Impact of the Camp (00:35:24) A participant shares their positive experience at the camp and how they learned about it through radio advertising.
                            • Career prospects (00:36:27) Discussion about the potential career opportunities in the automotive industry and the high-tech nature of the field.
                            • Experience of a 12-year-old participant (00:38:09) An interview with a 12-year-old participant who shares their excitement about welding and other activities at the camp.
                            • Engagement and hands-on learning (00:42:49) A station leader discusses the engagement and excitement of the young participants and the hands-on learning approach at the camp.
                            • Community involvement and career prospects (00:45:17) Discussion about the importance of community involvement and events like Camp Drive to introduce young people to the automotive industry as a high-tech career option.
                            • Success of the Camp and future plans (00:46:30) Reflection on the success of the camp, the engagement of the young participants, and plans for future editions, including potential additions like a plasma cutter.
                            • The importance of engaging young people (00:49:42) Discussion on the need for the automotive industry to engage with young people to secure its future workforce.


                            Thanks to our Partners, NAPA TRACS, Auto Shop Coaching, Today's Class


                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/Thanks to our Partner, Auto-Fix Auto Shop Coaching


                            Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/Thanks to our Partner, Today's Class


                            Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast:


                            -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                            -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976


                            -Subscribe on YouTube: https://www.youtube.com/carmcapriotto


                            -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                            -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                            -Follow on X (Twitter): https://twitter.com/RResultsBiz


                            -Visit the Website: https://remarkableresults.biz/


                            -Join our Insider List: https://remarkableresults.biz/insider


                            -All books mentioned on our podcasts: https://remarkableresults.biz/books


                            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                            -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                            -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                            -Special episode collections: https://remarkableresults.biz/collections

                            ]]>                            f56a9c05-602d-47f0-b2fd-4d659f72429aThu, 27 Jun 2024 00:15:00 -040051:00falsefull386386                            Mailbox - Self Rentals, S-Corps and Sales Tax [E124] - Business By The NumbersMailbox - Self Rentals, S-Corps and Sales Tax [E124] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                            More listener questions answered! This week is all about S Corporation tax benefits, determining fair market rent when renting property to yourself, and the details of sales tax on internal transactions. Optimize your tax strategy and enhance your business operations.

                            • Understanding the advantages and state-specific impacts of transitioning to an S Corporation.

                            • The importance of charging fair market rent to avoid future complications when selling your business.

                            • Clarifying the difference between sales tax and use tax for internal transactions and ensuring compliance.

                            • Real-life examples and answers to common tax planning and business structuring questions from listeners.

                            https://www.tn.gov/revenue/2024franchisetax.html

                            Thanks to our partners, NAPA TRACS and Promotive

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com


                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.


                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            Thanks to our partners, NAPA TRACS and Promotive

                            More listener questions answered! This week is all about S Corporation tax benefits, determining fair market rent when renting property to yourself, and the details of sales tax on internal transactions. Optimize your tax strategy and enhance your business operations.

                            • Understanding the advantages and state-specific impacts of transitioning to an S Corporation.

                            • The importance of charging fair market rent to avoid future complications when selling your business.

                            • Clarifying the difference between sales tax and use tax for internal transactions and ensuring compliance.

                            • Real-life examples and answers to common tax planning and business structuring questions from listeners.

                            https://www.tn.gov/revenue/2024franchisetax.html

                            Thanks to our partners, NAPA TRACS and Promotive

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com


                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.


                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            bf9e56eb-7198-4b75-8ca6-16244c8b0574Thu, 27 Jun 2024 00:15:00 -040036:11falsebonus                            Tool Dealer Quid Pro Quo [E140] - Automotive Field TheoryTool Dealer Quid Pro Quo [E140] - Automotive Field TheoryThanks to our Partner, NAPA Autotech napaautotech.com

                            Matt Fanslow discusses the importance of forming relationships with tool truck dealers. He emphasizes the benefits of sharing information and knowledge, highlighting the potential for mutual support and collaboration within the automotive industry. 

                            Show Notes

                            • Interactions with Tool Dealers (00:01:08) Discussion on the visits by tool dealers and the challenges in communicating needs and preferences to them.
                            • Developing Relationships (00:02:15) Importance of developing relationships with tool dealers, outside salespeople, and distributors, emphasizing the need for networking and knowledge sharing.
                            • Challenges with Tool Offerings (00:03:37) Exploration of the limitations and challenges in the offerings of tool dealers, including the lack of awareness about alternative products.
                            • Quid Pro Quo in Information Sharing (00:05:03) Discussion on the concept of quid pro quo, where information sharing with tool dealers can lead to mutual benefits over time.
                            • Challenges Faced by Tool Dealers (00:06:14) Insight into the challenges faced by tool dealers in keeping up with product knowledge.
                            • Enhancing Relationships with Tool Dealers (00:13:04) Encouragement for forming strong relationships with tool dealers, emphasizing the mutual exchange of knowledge and support.
                            • Expanding Services and Product Offerings (00:16:01) Exploration of the potential for expanding services and product offerings, including high voltage gloves and technical tools, to support the evolving needs of automotive professionals.
                            • Symbiotic Relationship with Tool Dealers (00:17:19) Emphasis on the symbiotic relationship between automotive professionals and tool dealers, highlighting the mutual benefits of collaboration.

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Matt Fanslow discusses the importance of forming relationships with tool truck dealers. He emphasizes the benefits of sharing information and knowledge, highlighting the potential for mutual support and collaboration within the automotive industry. 

                            Show Notes

                            • Interactions with Tool Dealers (00:01:08) Discussion on the visits by tool dealers and the challenges in communicating needs and preferences to them.
                            • Developing Relationships (00:02:15) Importance of developing relationships with tool dealers, outside salespeople, and distributors, emphasizing the need for networking and knowledge sharing.
                            • Challenges with Tool Offerings (00:03:37) Exploration of the limitations and challenges in the offerings of tool dealers, including the lack of awareness about alternative products.
                            • Quid Pro Quo in Information Sharing (00:05:03) Discussion on the concept of quid pro quo, where information sharing with tool dealers can lead to mutual benefits over time.
                            • Challenges Faced by Tool Dealers (00:06:14) Insight into the challenges faced by tool dealers in keeping up with product knowledge.
                            • Enhancing Relationships with Tool Dealers (00:13:04) Encouragement for forming strong relationships with tool dealers, emphasizing the mutual exchange of knowledge and support.
                            • Expanding Services and Product Offerings (00:16:01) Exploration of the potential for expanding services and product offerings, including high voltage gloves and technical tools, to support the evolving needs of automotive professionals.
                            • Symbiotic Relationship with Tool Dealers (00:17:19) Emphasis on the symbiotic relationship between automotive professionals and tool dealers, highlighting the mutual benefits of collaboration.

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            8d1c2bc7-65e9-4367-9eed-cbf4adca430bWed, 26 Jun 2024 00:15:00 -040019:28falsebonus                            Part 2 Customer Retention Series - Service Advisor Role [E106] - The Auto Repair Marketing PodcastPart 2 Customer Retention Series - Service Advisor Role [E106] - The Auto Repair Marketing PodcastIn this episode of the Auto Repair Marketing Podcast, hosts Brian and Kim Walker are joined by Rena Rennebohm to discuss the crucial role of service advisors in customer retention. 

                            Part of a customer retention series, this conversation highlights the importance of tailored, one-on-one service advisor training. 

                            Key topics include the shop owner's role in setting expectations, the benefits of a one-to-one advisor-to-technician ratio, and common mistakes in advisor interactions. 

                            Rena emphasizes the need for clear communication, empathy, and consistent follow-up to build trust and enhance customer loyalty, ultimately driving better business outcomes.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Empower Your Advisor: empoweryouradvisor.com

                            How To Get In Touch With the Guest

                            Rena Rennebohm AAM : https://www.linkedin.com/in/rena-rennebohm-aam-49aa1835/


                            Show Notes with Timestamps

                            The role of service advisors (00:00:10)

                            • Discussion on the importance of service advisors in customer retention and the start of the interview with Rena Greenbaum.

                            Rena's journey into service advisor training (00:01:10)

                            • Rena's transition from being a service advisor to becoming a trainer and her approach to one-on-one training.

                            The impact of shop owners' vision (00:04:53)

                            • The significance of communicating the shop's vision to service advisors and aligning it with customer expectations.

                            Building trust and communication (00:08:28)

                            • The role of service advisors in building trust through clear communication and setting expectations with customers.

                            Creating a raving fan experience (00:11:14)

                            • The importance of having a clear process and expectations for service advisors to create exceptional customer experiences.

                            The technician's happiness (00:15:33)

                            • The impact of a supportive service advisor on a technician's thoroughness and customer communication.

                            Creating a raving fan experience (00:16:42)

                            • The positive outcomes of taking time with customers and creating loyalty through thorough communication.

                            Advisors' extra level of communication (00:17:03)

                            • The importance of personalized communication and setting expectations with customers to build a positive experience.

                            RepairPal's mission (00:18:34)

                            • Promotion of RepairPal's mission to put trust back in auto repair and its benefits for shop owners.

                            Building trust through communication (00:19:43)

                            • The impact of spending time with customers and building trust through clear communication and thoroughness.

                            Understanding and confidence in car repair (00:21:28)

                            • The importance of explaining car repair in understandable terms and building confidence in customers.

                            Communication methods and customer loyalty (00:22:22)

                            • The impact of communication methods on customer loyalty and the value of phone calls in building relationships.

                            Coaching for shop owners (00:23:21)

                            • The role of coaching for shop owners in improving business and customer relationships.

                            Improving advisor-shop owner relationships (00:27:33)

                            • The importance of shop owners setting up advisors for success and seeking coaching for business improvement.

                            Advisors' role and responsibilities (00:29:03)

                            • The responsibility of shop owners to set up advisors for success and the importance of following processes and policies.

                            Retention starts with communication (00:30:04)

                            • Discussion on the importance of clear communication and setting expectations for customer retention.

                            Common service advisor challenges (00:31:07)

                            • Identifying common issues such as lack of empathy, rushed communication, and setting specific update times.

                            The controversial "just say yes" approach (00:32:45)

                            • Debate on the idea of saying yes more often to customers and the missed opportunities of unnecessary nos.

                            Transitioning from no to yes (00:34:33)

                            • Challenges of changing the approach from saying no to finding ways to say yes to customers' requests.

                            Hiring service advisors (00:37:27)

                            • Qualities to look for in service advisors, the hiring process, and the importance of involving the existing staff in the hiring decision.

                            Finding potential service advisors (00:40:43)

                            • Discussion on professions that translate well into service advisor roles, such as hospitality and hotel management.

                            Final advice and contact information (00:41:04)

                            • Encouragement to consider adding more advisors and providing coaching or training, along with contact details for further inquiries.


                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            In this episode of the Auto Repair Marketing Podcast, hosts Brian and Kim Walker are joined by Rena Rennebohm to discuss the crucial role of service advisors in customer retention. 

                            Part of a customer retention series, this conversation highlights the importance of tailored, one-on-one service advisor training. 

                            Key topics include the shop owner's role in setting expectations, the benefits of a one-to-one advisor-to-technician ratio, and common mistakes in advisor interactions. 

                            Rena emphasizes the need for clear communication, empathy, and consistent follow-up to build trust and enhance customer loyalty, ultimately driving better business outcomes.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Empower Your Advisor: empoweryouradvisor.com

                            How To Get In Touch With the Guest

                            Rena Rennebohm AAM : https://www.linkedin.com/in/rena-rennebohm-aam-49aa1835/


                            Show Notes with Timestamps

                            The role of service advisors (00:00:10)

                            • Discussion on the importance of service advisors in customer retention and the start of the interview with Rena Greenbaum.

                            Rena's journey into service advisor training (00:01:10)

                            • Rena's transition from being a service advisor to becoming a trainer and her approach to one-on-one training.

                            The impact of shop owners' vision (00:04:53)

                            • The significance of communicating the shop's vision to service advisors and aligning it with customer expectations.

                            Building trust and communication (00:08:28)

                            • The role of service advisors in building trust through clear communication and setting expectations with customers.

                            Creating a raving fan experience (00:11:14)

                            • The importance of having a clear process and expectations for service advisors to create exceptional customer experiences.

                            The technician's happiness (00:15:33)

                            • The impact of a supportive service advisor on a technician's thoroughness and customer communication.

                            Creating a raving fan experience (00:16:42)

                            • The positive outcomes of taking time with customers and creating loyalty through thorough communication.

                            Advisors' extra level of communication (00:17:03)

                            • The importance of personalized communication and setting expectations with customers to build a positive experience.

                            RepairPal's mission (00:18:34)

                            • Promotion of RepairPal's mission to put trust back in auto repair and its benefits for shop owners.

                            Building trust through communication (00:19:43)

                            • The impact of spending time with customers and building trust through clear communication and thoroughness.

                            Understanding and confidence in car repair (00:21:28)

                            • The importance of explaining car repair in understandable terms and building confidence in customers.

                            Communication methods and customer loyalty (00:22:22)

                            • The impact of communication methods on customer loyalty and the value of phone calls in building relationships.

                            Coaching for shop owners (00:23:21)

                            • The role of coaching for shop owners in improving business and customer relationships.

                            Improving advisor-shop owner relationships (00:27:33)

                            • The importance of shop owners setting up advisors for success and seeking coaching for business improvement.

                            Advisors' role and responsibilities (00:29:03)

                            • The responsibility of shop owners to set up advisors for success and the importance of following processes and policies.

                            Retention starts with communication (00:30:04)

                            • Discussion on the importance of clear communication and setting expectations for customer retention.

                            Common service advisor challenges (00:31:07)

                            • Identifying common issues such as lack of empathy, rushed communication, and setting specific update times.

                            The controversial "just say yes" approach (00:32:45)

                            • Debate on the idea of saying yes more often to customers and the missed opportunities of unnecessary nos.

                            Transitioning from no to yes (00:34:33)

                            • Challenges of changing the approach from saying no to finding ways to say yes to customers' requests.

                            Hiring service advisors (00:37:27)

                            • Qualities to look for in service advisors, the hiring process, and the importance of involving the existing staff in the hiring decision.

                            Finding potential service advisors (00:40:43)

                            • Discussion on professions that translate well into service advisor roles, such as hospitality and hotel management.

                            Final advice and contact information (00:41:04)

                            • Encouragement to consider adding more advisors and providing coaching or training, along with contact details for further inquiries.


                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            a1853d6b-68b3-4c9e-9bfc-b7ce3bcc787eWed, 26 Jun 2024 00:15:00 -040042:17falsebonus                            Mastering Systems, Operations, and Procedures [RR 966]Mastering Systems, Operations, and Procedures [RR 966]Thanks to our Partner, NAPA Auto Care Recorded Live at the NAPA Autotech Research Training Center in Canton, OH, Corey Evaldi and Dave Justice provide a wealth of insights into the importance of systems, operations, and procedures in the automotive industry. By focusing on effective communication, continuous education, incentivizing employees, and building strong client relationships, automotive professionals can drive success in their businesses. The episode also highlights servicing electric and hybrid vehicles, and the value of peer learning and industry networking. Corey Evaldi, Olmstead Auto Care, Olstead Falls, OH. Listen to Corey’s Episodes HERE. Dave Justice, Owner, Repair Shop of Tomorrow.  Listen to Dave’s other episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • The importance of communication and leadership (00:00:01) The virtual Remarkable Results Toastmasters for improving communication and leadership qualities in the automotive industry. https://remarkableresults.biz/toastmasters
                            • The impact of systems, operations, and procedures (00:03:17) The importance of labor profit management, systems, operations, and procedures in achieving success in the automotive industry.
                            • Initial skepticism and eventual acceptance (00:03:55) Corey Evaldi shares his initial skepticism of coaching and his eventual acceptance of the coaching program led by Dave Justice.
                            • Implementing systems and procedures (00:05:29) Dave and Corey discuss the implementation of systems, operations, and procedures and the individualized pace of learning.
                            • Challenges and acceptance of guidance (00:07:26) The challenges and the need to change and accept guidance to implement new systems and procedures.
                            • The positive impact of labor profit management (00:11:12) The positive impact of labor profit management on creating friendly competition, accountability, and celebrating success.
                            • The role of incentives and teamwork (00:16:51) Corey emphasizes the importance of individual and group incentives and the role of the entire team in achieving success.
                            • Continuous Education (00:18:32) The importance of continuous education for shop owners and their teams.
                            • Business Development Group (00:19:40) Dave explains the NAPA BDG and its focus on system operations and procedures.
                            • EV Training Program (00:21:53) NAPA's EV training program for technicians and the benefits of attending.
                            • Peer-to-Peer Learning (00:23:40) The value of peer-to-peer learning and its impact on business improvement.
                            • Standard Operating Procedures (00:25:25) The importance of standard operating procedures and systems in a business.
                            • Client Playbook (00:26:04) The use of a playbook to understand a client's business operations and needs.
                            • Client Relationship (00:32:25) Dave emphasizes the importance of building client relationships and providing value beyond transactions.
                            • NAPA NOW Conference (00:32:51) Dave and Carm discuss the upcoming NAPA NOW conference and its significance for industry professionals.
                            • The switch to success (00:36:01) Reaching a turning point and realizing the importance of refining business to have work-life balance.
                            • Real-world training experience (00:39:41) Corey discusses the value of hands-on training at the NAPA Autotech Research Training Center.
                            • Adapting to new automotive technology (00:42:05) The conversation revolves around the need to adapt to new automotive technology and the importance of being prepared to service a diverse range of vehicles.
                            • Data analytics and future business strategies (00:44:20) The discussion touches on the potential role of data analytics and AI in shaping future business strategies and the importance of being adaptable in the automotive industry.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            Thanks to our Partner, NAPA Auto Care Recorded Live at the NAPA Autotech Research Training Center in Canton, OH, Corey Evaldi and Dave Justice provide a wealth of insights into the importance of systems, operations, and procedures in the automotive industry. By focusing on effective communication, continuous education, incentivizing employees, and building strong client relationships, automotive professionals can drive success in their businesses. The episode also highlights servicing electric and hybrid vehicles, and the value of peer learning and industry networking. Corey Evaldi, Olmstead Auto Care, Olstead Falls, OH. Listen to Corey’s Episodes HERE. Dave Justice, Owner, Repair Shop of Tomorrow.  Listen to Dave’s other episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • The importance of communication and leadership (00:00:01) The virtual Remarkable Results Toastmasters for improving communication and leadership qualities in the automotive industry. https://remarkableresults.biz/toastmasters
                            • The impact of systems, operations, and procedures (00:03:17) The importance of labor profit management, systems, operations, and procedures in achieving success in the automotive industry.
                            • Initial skepticism and eventual acceptance (00:03:55) Corey Evaldi shares his initial skepticism of coaching and his eventual acceptance of the coaching program led by Dave Justice.
                            • Implementing systems and procedures (00:05:29) Dave and Corey discuss the implementation of systems, operations, and procedures and the individualized pace of learning.
                            • Challenges and acceptance of guidance (00:07:26) The challenges and the need to change and accept guidance to implement new systems and procedures.
                            • The positive impact of labor profit management (00:11:12) The positive impact of labor profit management on creating friendly competition, accountability, and celebrating success.
                            • The role of incentives and teamwork (00:16:51) Corey emphasizes the importance of individual and group incentives and the role of the entire team in achieving success.
                            • Continuous Education (00:18:32) The importance of continuous education for shop owners and their teams.
                            • Business Development Group (00:19:40) Dave explains the NAPA BDG and its focus on system operations and procedures.
                            • EV Training Program (00:21:53) NAPA's EV training program for technicians and the benefits of attending.
                            • Peer-to-Peer Learning (00:23:40) The value of peer-to-peer learning and its impact on business improvement.
                            • Standard Operating Procedures (00:25:25) The importance of standard operating procedures and systems in a business.
                            • Client Playbook (00:26:04) The use of a playbook to understand a client's business operations and needs.
                            • Client Relationship (00:32:25) Dave emphasizes the importance of building client relationships and providing value beyond transactions.
                            • NAPA NOW Conference (00:32:51) Dave and Carm discuss the upcoming NAPA NOW conference and its significance for industry professionals.
                            • The switch to success (00:36:01) Reaching a turning point and realizing the importance of refining business to have work-life balance.
                            • Real-world training experience (00:39:41) Corey discusses the value of hands-on training at the NAPA Autotech Research Training Center.
                            • Adapting to new automotive technology (00:42:05) The conversation revolves around the need to adapt to new automotive technology and the importance of being prepared to service a diverse range of vehicles.
                            • Data analytics and future business strategies (00:44:20) The discussion touches on the potential role of data analytics and AI in shaping future business strategies and the importance of being adaptable in the automotive industry.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            29b11a30-3f24-411f-8911-f5e4efb9ca56Tue, 25 Jun 2024 00:15:00 -040044:59falsefull966966                            Four Day Work Week for Your Auto Repair Shop! [E170] - Chris Cotton Weekly BlitzFour Day Work Week for Your Auto Repair Shop! [E170] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into the multifaceted benefits of adopting a four-day workweek within the auto repair industry. He underscores significant enhancements in employee morale, work-life balance, and overall productivity, while also noting the potential to attract and retain top-tier talent. Chris provides an in-depth analysis of various structural approaches for implementing a four-day workweek, including staggered shifts and rotating schedules, ensuring that operations run smoothly without compromising service quality.

                            The episode, sponsored by Shop Marketing Pros, is a treasure trove of practical tips for auto repair shop owners contemplating this transition. Chris emphasizes the importance of developing a customized plan that meticulously balances employee satisfaction with operational efficiency. He discusses the nuances of different implementation strategies, such as ensuring adequate coverage during peak hours and maintaining customer service standards. Additionally, Chris shares real-world examples and success stories from shops that have successfully made the switch, providing listeners with a comprehensive understanding of the potential challenges and rewards.


                            Listeners will also gain insights into the financial implications of a four-day workweek, including potential cost savings from reduced overhead and increased employee retention. Chris highlights the importance of clear communication with staff throughout the transition process and offers advice on how to gather and incorporate employee feedback to fine-tune the new schedule. By the end of the episode, auto repair shop owners will be equipped with the knowledge and tools needed to make an informed decision about whether a four-day workweek is the right fit for their business.


                            • Boosted Employee Morale and Productivity (00:02:19) Shorter workweek leads to increased productivity and higher job satisfaction, improving employee morale and focus.
                            • Improved Work-Life Balance (00:03:28) A four-day workweek allows for more family time, hobbies, and rest, reducing burnout and maintaining mental and physical health.
                            • Attracting Top Talent (00:04:23) Offering a four-day workweek can attract top talent valuing flexibility and work-life balance, setting the employer apart.
                            • Operational Efficiency and Financial Benefits (00:05:32) Streamlining operations, reducing turnover rates, and potential cost savings with a condensed workweek.
                            • Structural Approaches to Transitioning to a Four-Day Workweek (00:06:34) Staggered shifts, extended hours, rotating schedules, and seasonal adjustments to implement a four-day workweek.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into the multifaceted benefits of adopting a four-day workweek within the auto repair industry. He underscores significant enhancements in employee morale, work-life balance, and overall productivity, while also noting the potential to attract and retain top-tier talent. Chris provides an in-depth analysis of various structural approaches for implementing a four-day workweek, including staggered shifts and rotating schedules, ensuring that operations run smoothly without compromising service quality.

                            The episode, sponsored by Shop Marketing Pros, is a treasure trove of practical tips for auto repair shop owners contemplating this transition. Chris emphasizes the importance of developing a customized plan that meticulously balances employee satisfaction with operational efficiency. He discusses the nuances of different implementation strategies, such as ensuring adequate coverage during peak hours and maintaining customer service standards. Additionally, Chris shares real-world examples and success stories from shops that have successfully made the switch, providing listeners with a comprehensive understanding of the potential challenges and rewards.


                            Listeners will also gain insights into the financial implications of a four-day workweek, including potential cost savings from reduced overhead and increased employee retention. Chris highlights the importance of clear communication with staff throughout the transition process and offers advice on how to gather and incorporate employee feedback to fine-tune the new schedule. By the end of the episode, auto repair shop owners will be equipped with the knowledge and tools needed to make an informed decision about whether a four-day workweek is the right fit for their business.


                            • Boosted Employee Morale and Productivity (00:02:19) Shorter workweek leads to increased productivity and higher job satisfaction, improving employee morale and focus.
                            • Improved Work-Life Balance (00:03:28) A four-day workweek allows for more family time, hobbies, and rest, reducing burnout and maintaining mental and physical health.
                            • Attracting Top Talent (00:04:23) Offering a four-day workweek can attract top talent valuing flexibility and work-life balance, setting the employer apart.
                            • Operational Efficiency and Financial Benefits (00:05:32) Streamlining operations, reducing turnover rates, and potential cost savings with a condensed workweek.
                            • Structural Approaches to Transitioning to a Four-Day Workweek (00:06:34) Staggered shifts, extended hours, rotating schedules, and seasonal adjustments to implement a four-day workweek.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            4cdccc1a-da6c-4018-b0e8-dd9c30be8922Mon, 24 Jun 2024 00:15:00 -040010:45falsebonus                            Training and Safety in the Age of EVS and ADAS [RR 965]Training and Safety in the Age of EVS and ADAS [RR 965] Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Matt Fanslow and Carm Capriotto share their experiences at the NAPA Autotech Training Research Center in Canton, OH. Matt highlights the importance of safety and professional training in handling high-voltage systems in electric and hybrid vehicles. Both emphasize the need for shops to invest in ongoing education, advanced tools, and equipment to stay ahead in the evolving automotive industry, particularly with the rise of ADAS and EV technologies. Matt Fanslow, Senior Technology Specialist and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z
                            Show Notes
                            • Watch Full Video Episode
                            • Buffalo Wing Challenge: https://www.youtube.com/watch?v=zRNmpKMNcCg
                            • Kansas City Chicken Wing Challenge: https://www.youtube.com/watch?v=gblPWsIA3A4
                            • Advanced Fundamentals of Krispy Kreme Waffles with Isaac Rodell: https://youtu.be/7v1PwWYHPFA?si=0ZgIyXLtNNinslZO
                            • The Brakes for Breasts initiative (00:00:01) https://www.brakesforbreasts.com/
                            • Arrival at the NAPA EV Ready Training Center (00:01:22) Carm and Matt Fanslow arrive at the NAPA EV Ready Training Center in Canton, OH and discuss their impressions of the facility.
                            • Impressions of the EV training (00:01:44) Matt Fanslow expresses his initial skepticism about the EV training but is impressed by the curriculum, presentation, and passion of the instructor Bill Weaver.
                            • Importance of safety in EV training (00:03:19) Matt Fanslow emphasizes the importance of safety in working with high voltage systems and the need for a healthy respect for the dangers involved.
                            • Learning and reinforcing knowledge (00:06:35) Matt Fanslow discusses the importance of learning and reinforcing knowledge.
                            • Understanding electrical safety (00:08:05) Matt Fanslow and Carm discuss the importance of understanding electrical safety, including concepts like ghost voltage and arc flash.
                            • The need for respect and preparation in EV business (00:16:28) The need for respect and preparation in entering the EV business, urging shops to be proactive rather than reactive.
                            • The Evolution of Technology in the Automotive Industry (00:21:56) Highlighting the significance of staying updated with technological advancements and the impact on the automotive industry.
                            • Preparing for the Future of EVs (00:25:45) Discussion about the proactive approach to preparing for the future of electric vehicles and the need for specialized equipment and training.
                            • The Complexities and Responsibilities of Working with EVs (00:28:16) Addressing the complexities and responsibilities involved in working with electric vehicles and the need for specialized knowledge and training.
                            • Safety and Standards in EVs (00:31:55) Discussion about safety precautions and standards in dealing with electric vehicles and the differences between regions.
                            • Tools and Equipment for EV Maintenance (00:33:20) Exploring the necessity and benefits of specialized tools and equipment for maintaining electric vehicles.
                            • Respecting High Voltage Systems (00:36:09) Emphasizing the importance of respecting and being cautious around high voltage systems in electric vehicles.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]> Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Matt Fanslow and Carm Capriotto share their experiences at the NAPA Autotech Training Research Center in Canton, OH. Matt highlights the importance of safety and professional training in handling high-voltage systems in electric and hybrid vehicles. Both emphasize the need for shops to invest in ongoing education, advanced tools, and equipment to stay ahead in the evolving automotive industry, particularly with the rise of ADAS and EV technologies. Matt Fanslow, Senior Technology Specialist and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z
                            Show Notes
                            • Watch Full Video Episode
                            • Buffalo Wing Challenge: https://www.youtube.com/watch?v=zRNmpKMNcCg
                            • Kansas City Chicken Wing Challenge: https://www.youtube.com/watch?v=gblPWsIA3A4
                            • Advanced Fundamentals of Krispy Kreme Waffles with Isaac Rodell: https://youtu.be/7v1PwWYHPFA?si=0ZgIyXLtNNinslZO
                            • The Brakes for Breasts initiative (00:00:01) https://www.brakesforbreasts.com/
                            • Arrival at the NAPA EV Ready Training Center (00:01:22) Carm and Matt Fanslow arrive at the NAPA EV Ready Training Center in Canton, OH and discuss their impressions of the facility.
                            • Impressions of the EV training (00:01:44) Matt Fanslow expresses his initial skepticism about the EV training but is impressed by the curriculum, presentation, and passion of the instructor Bill Weaver.
                            • Importance of safety in EV training (00:03:19) Matt Fanslow emphasizes the importance of safety in working with high voltage systems and the need for a healthy respect for the dangers involved.
                            • Learning and reinforcing knowledge (00:06:35) Matt Fanslow discusses the importance of learning and reinforcing knowledge.
                            • Understanding electrical safety (00:08:05) Matt Fanslow and Carm discuss the importance of understanding electrical safety, including concepts like ghost voltage and arc flash.
                            • The need for respect and preparation in EV business (00:16:28) The need for respect and preparation in entering the EV business, urging shops to be proactive rather than reactive.
                            • The Evolution of Technology in the Automotive Industry (00:21:56) Highlighting the significance of staying updated with technological advancements and the impact on the automotive industry.
                            • Preparing for the Future of EVs (00:25:45) Discussion about the proactive approach to preparing for the future of electric vehicles and the need for specialized equipment and training.
                            • The Complexities and Responsibilities of Working with EVs (00:28:16) Addressing the complexities and responsibilities involved in working with electric vehicles and the need for specialized knowledge and training.
                            • Safety and Standards in EVs (00:31:55) Discussion about safety precautions and standards in dealing with electric vehicles and the differences between regions.
                            • Tools and Equipment for EV Maintenance (00:33:20) Exploring the necessity and benefits of specialized tools and equipment for maintaining electric vehicles.
                            • Respecting High Voltage Systems (00:36:09) Emphasizing the importance of respecting and being cautious around high voltage systems in electric vehicles.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]>170190fb-a512-4df8-b1ea-a1ffca3db0bcFri, 21 Jun 2024 00:15:00 -040046:07falsefull965965The Do's and Don'ts of Owner Financing [E123] - Business By The NumbersThe Do's and Don'ts of Owner Financing [E123] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis and Associates, discusses the growing trend of owner financing in the auto repair industry. With high interest rates making traditional bank loans less attractive, owner financing offers a viable alternative for both buyers and sellers.

                            • Evaluating the benefits and risks of owner financing for auto repair shops.
                            • Key considerations for sellers, including buyer types and financial stability.
                            • The importance of environmental assessments in real estate transactions. Strategies for mitigating risks and ensuring successful deals.
                            • Insights into current interest rates and market conditions for owner financing.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis and Associates, discusses the growing trend of owner financing in the auto repair industry. With high interest rates making traditional bank loans less attractive, owner financing offers a viable alternative for both buyers and sellers.

                            • Evaluating the benefits and risks of owner financing for auto repair shops.
                            • Key considerations for sellers, including buyer types and financial stability.
                            • The importance of environmental assessments in real estate transactions. Strategies for mitigating risks and ensuring successful deals.
                            • Insights into current interest rates and market conditions for owner financing.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            05499f97-eee6-4144-aed9-824bf4a515c1Thu, 20 Jun 2024 00:15:00 -040044:30falsebonus                            “Knowledge Without Theory Is Pretty Worthless.” [THA 385]"Knowledge Without Theory Is Pretty Worthless." [THA 385]Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Recorded at the NAPA EV Ready Training Center in Canton, OH, Corey Evaldi, Dave Justice, and Matt Fanslow dive into the theory and science of the automotive industry. This episode covers critical topics, including electricity, the importance of proper training, and the principles behind EV components. Corey Evaldi, Olmstead Auto Care, Olstead Falls, OH. Listen to Corey’s Episodes HERE. Dave Justice, Owner, Repair Shop of Tomorrow.  Listen to Dave’s other episodes HERE. Matt Fanslow, Senior Technology Specialist and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Show Notes
                            • Watch Full Video Episode
                            • Discussion on Understanding the Science (00:02:03) The importance of understanding the science of electric vehicles and its impact on running a successful automotive business.
                            • Learning about AC and DC Voltage (00:04:01) Matt Fanslow shares ghost voltage and the importance of understanding AC and DC voltage in automotive repair.
                            • Safety Precautions and Respect in the Industry (00:05:09) The importance of safety precautions and the need for respect in the automotive industry.
                            • The Science of Electric Vehicles (00:06:25) The discussion shifts to the science of electric vehicles and the need for deep knowledge and theory in understanding and managing EV technology.
                            • Evolution of Technology and Its Impact (00:09:35) The rapid evolution of technology and its impact on the automotive industry.
                            • Applicability of Scientific Knowledge (00:12:01) The importance of using theory and scientific knowledge in managing and operating a successful automotive business is discussed.
                            • High voltage safety (00:19:07) Discussion about the importance of high voltage safety precautions and the risks of not following proper procedures.
                            • EV training and tools (00:19:35) Importance of education and proper tools for working on electric vehicles and the potential dangers of not using them correctly.
                            • Hazards of lithium-ion batteries (00:21:57) The potential dangers of lithium-ion batteries, including fires and explosions, and the importance of proper safety measures.
                            • Importance of EV training (00:24:43) The significance of attending comprehensive EV training, including safety protocols, and the value of networking with experienced professionals.
                            • Real-life EV servicing (00:25:59) The benefits of hands-on EV training and the value of experiencing real-life scenarios to prepare for working on electric vehicles.
                            • Coolant chemistry and safety (00:30:26) Discussion about the importance of proper coolant mixing and the dangers of using incorrect coolant for electric vehicles.
                            • Importance of theory and education (00:34:22) The value of continuous learning and the importance of understanding the science and technology behind automotive repair.
                            • Changing perceptions of automotive technicians (00:35:32) The need to change public perceptions of automotive technicians as scientists and the impact of technology and science in the automotive industry.
                            • The history of electricity (00:37:25) Discussion about the evolution of electricity and its impact on automotive technology.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   ]]>                            Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Recorded at the NAPA EV Ready Training Center in Canton, OH, Corey Evaldi, Dave Justice, and Matt Fanslow dive into the theory and science of the automotive industry. This episode covers critical topics, including electricity, the importance of proper training, and the principles behind EV components. Corey Evaldi, Olmstead Auto Care, Olstead Falls, OH. Listen to Corey’s Episodes HERE. Dave Justice, Owner, Repair Shop of Tomorrow.  Listen to Dave’s other episodes HERE. Matt Fanslow, Senior Technology Specialist and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Show Notes
                            • Watch Full Video Episode
                            • Discussion on Understanding the Science (00:02:03) The importance of understanding the science of electric vehicles and its impact on running a successful automotive business.
                            • Learning about AC and DC Voltage (00:04:01) Matt Fanslow shares ghost voltage and the importance of understanding AC and DC voltage in automotive repair.
                            • Safety Precautions and Respect in the Industry (00:05:09) The importance of safety precautions and the need for respect in the automotive industry.
                            • The Science of Electric Vehicles (00:06:25) The discussion shifts to the science of electric vehicles and the need for deep knowledge and theory in understanding and managing EV technology.
                            • Evolution of Technology and Its Impact (00:09:35) The rapid evolution of technology and its impact on the automotive industry.
                            • Applicability of Scientific Knowledge (00:12:01) The importance of using theory and scientific knowledge in managing and operating a successful automotive business is discussed.
                            • High voltage safety (00:19:07) Discussion about the importance of high voltage safety precautions and the risks of not following proper procedures.
                            • EV training and tools (00:19:35) Importance of education and proper tools for working on electric vehicles and the potential dangers of not using them correctly.
                            • Hazards of lithium-ion batteries (00:21:57) The potential dangers of lithium-ion batteries, including fires and explosions, and the importance of proper safety measures.
                            • Importance of EV training (00:24:43) The significance of attending comprehensive EV training, including safety protocols, and the value of networking with experienced professionals.
                            • Real-life EV servicing (00:25:59) The benefits of hands-on EV training and the value of experiencing real-life scenarios to prepare for working on electric vehicles.
                            • Coolant chemistry and safety (00:30:26) Discussion about the importance of proper coolant mixing and the dangers of using incorrect coolant for electric vehicles.
                            • Importance of theory and education (00:34:22) The value of continuous learning and the importance of understanding the science and technology behind automotive repair.
                            • Changing perceptions of automotive technicians (00:35:32) The need to change public perceptions of automotive technicians as scientists and the impact of technology and science in the automotive industry.
                            • The history of electricity (00:37:25) Discussion about the evolution of electricity and its impact on automotive technology.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   ]]>                            9d470241-85ba-4802-8145-c94b46fe2003Thu, 20 Jun 2024 00:15:00 -040037:43falsefull385385                            The Perfect Marriage of Content and Instructor [E139] - Automotive Field TheoryThe Perfect Marriage of Content and Instructor [E139] - Automotive Field TheoryMatt Fanslow and Carm Capriotto, from the Remarkable Results Radio Podcast, discuss their experiences at the NAPA Autotech Training Research Center in Canton, Ohio. They emphasize the importance of accurate and applicable training, lifelong learning, safety, and respect when working with electrified vehicles, and the evolving technology in the automotive industry.

                            Show Notes

                            • Watch Full Video Episode
                            • Inspiration for podcast topics (00:01:49) 
                            • Assisting other shops (00:02:40) 
                            • Value of training (00:08:08)
                            • Understanding EV technology (00:04:20) 
                            • Accuracy in training (00:09:32) 
                            • Respecting electricity in EVs (00:15:39) 
                            • Importance of training and safety protocols (00:17:05) 
                            • Impact of EVs on the automotive industry (00:20:21) 
                            • Need for reading service information (00:21:22)
                            • Educating and preparing for EV repair (00:26:27) 
                            • Importance of owner's involvement in training (00:31:15) 
                            • Autonomous Vehicles and Training Challenges (00:32:13)
                            • NFL Hall of Fame Visit (00:34:36) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            Matt Fanslow and Carm Capriotto, from the Remarkable Results Radio Podcast, discuss their experiences at the NAPA Autotech Training Research Center in Canton, Ohio. They emphasize the importance of accurate and applicable training, lifelong learning, safety, and respect when working with electrified vehicles, and the evolving technology in the automotive industry.

                            Show Notes

                            • Watch Full Video Episode
                            • Inspiration for podcast topics (00:01:49) 
                            • Assisting other shops (00:02:40) 
                            • Value of training (00:08:08)
                            • Understanding EV technology (00:04:20) 
                            • Accuracy in training (00:09:32) 
                            • Respecting electricity in EVs (00:15:39) 
                            • Importance of training and safety protocols (00:17:05) 
                            • Impact of EVs on the automotive industry (00:20:21) 
                            • Need for reading service information (00:21:22)
                            • Educating and preparing for EV repair (00:26:27) 
                            • Importance of owner's involvement in training (00:31:15) 
                            • Autonomous Vehicles and Training Challenges (00:32:13)
                            • NFL Hall of Fame Visit (00:34:36) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            d24e5b4c-c12c-4115-89ac-36c1ea99edeaWed, 19 Jun 2024 00:15:00 -040039:01falsebonus                            Part 1 - Customer Retention Series - Your CRM [E105] - The Auto Repair Marketing PodcastPart 1 - Customer Retention Series - Your CRM [E105] - The Auto Repair Marketing PodcastIn this episode, Brian and Kim kick off a series on retention marketing, focusing on how auto repair shops can utilize Customer Relationship Management (CRM) systems to enhance customer loyalty and communication. 

                            They are joined by Greg Rainville from Steer and Chris Enright from Enright Automotive, who share their expertise and experiences.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            https://www.pendo.io/

                            https://steercrm.com/ 

                            How To Get In Touch With The Guest

                            Greg Rainville : https://www.linkedin.com/in/grainville/

                            Chris Enright : https://www.linkedin.com/in/chris-enright-4674302ab/


                            Show Notes with Timestamps

                            The introduction (00:00:01)

                            • Introducing the topic of retention marketing and the guests for the episode.

                            Role of CRM in retention marketing (00:02:10)

                            • Exploring the role of CRM in retention marketing for auto repair shops and its unique aspects.

                            Implementing CRM in the business (00:04:04)

                            • Reasons for implementing a CRM in the business and the benefits of CRM in customer communication and appointment reminders.

                            Effectiveness of CRM in customer communication (00:05:50)

                            • Comparing traditional methods of customer communication with the capabilities of CRM and its effectiveness.

                            Key features of CRM (00:08:50)

                            • Discussion on the essential features of CRM, including filtering, appointment reminders, and Google reviews.

                            Impact of Google reviews and content (00:12:13)

                            • Exploring the impact of Google reviews on customer trust and the importance of customer content in reviews for driving more business.

                            The importance of digital processes (00:14:51)

                            • Discussion on the impact of digital processes on customer experience and expectations.

                            Challenges of traditional methods (00:15:21)

                            • Comparison of traditional handwritten methods with digital processes and the challenges faced by shops still using old methods.

                            Resistance to change (00:16:31)

                            • Observations of resistance to digital inspections and modern CRM systems among some shop owners.

                            Retention marketing (00:17:16)

                            • Importance of retention marketing and strategies to keep customers engaged and loyal.

                            Effectiveness of customer outreach (00:18:49)

                            • Discussion on the frequency and methods for reaching out to customers to maintain brand loyalty.

                            Benefits of RepairPal (00:20:52)

                            • Exploration of how RepairPal can introduce shops to new customers and build trust.

                            Personalized messaging impact (00:21:16)

                            • Impact of personalized messages and the importance of keeping customer communication personal and local.

                            Measuring CRM effectiveness (00:25:58)

                            • Methods and importance of measuring the effectiveness of CRM-driven marketing campaigns.

                            Attribution and analytics (00:26:56)

                            • Importance of attribution reporting and analytics in evaluating the success of marketing campaigns.

                            Testing and training (00:28:48)

                            • The significance of testing different messaging and the need for training to effectively utilize CRM tools.

                            Training and Demo (00:29:42)

                            • Discussion on the training phase, using demos, and getting familiar with the CRM platform.

                            Software and Subscription Fatigue (00:33:23)

                            • Addressing concerns about managing multiple software subscriptions and the importance of investing in a CRM.

                            Implementing and Managing CRM (00:33:52)

                            • How CRM companies like Steer make it easier for people to implement and manage their software, including live support and user-friendly features.

                            Benefits and Results of CRM Usage (00:35:16)

                            • Discussion on the benefits and results of using a CRM, including customer retention, tracking return on declined repairs, and scheduling efficiency.

                            Future of CRMs (00:38:40)

                            • Insights into future CRM developments, including improvements in scheduling, voice over IP integration, and telematics for fleet vehicles.

                            Utilizing CRM and Book Recommendation (00:42:11)

                            • Plans for further utilization of the CRM, including hiring someone to delve deeper into the data and analytics. Recommendation of the book "Buy Back Your Time."

                            Over Texting and Campaign Mistakes (00:43:42)

                            • Chris discusses the mistakes made in over texting and not setting an end to campaigns, affecting results.

                            Balancing Innovation and Issue Resolution (00:44:54)

                            • Greg raises the question of how CRM should balance innovation and addressing current technical issues and customer feedback.

                            Feedback and Continuous Improvement (00:45:23)

                            • Greg emphasizes the importance of seeking feedback from shop owners and constantly improving the CRM based on customer input.

                            Engagement with Software and Onboarding (00:47:42)

                            • Greg stresses the significance of investing time and effort in onboarding and continuously engaging with the CRM software.

                            Commitment to Seeing Through Implementations (00:48:16)

                            • Kim discusses the human tendency to feel a sense of completion after signing up for a service, emphasizing the need for commitment to see through implementations.

                            Contact Information for Guests (00:49:26)

                            • Greg provides contact information for those interested in learning more about steer, and Chris shares his social media handles for further engagement.


                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            In this episode, Brian and Kim kick off a series on retention marketing, focusing on how auto repair shops can utilize Customer Relationship Management (CRM) systems to enhance customer loyalty and communication. 

                            They are joined by Greg Rainville from Steer and Chris Enright from Enright Automotive, who share their expertise and experiences.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            https://www.pendo.io/

                            https://steercrm.com/ 

                            How To Get In Touch With The Guest

                            Greg Rainville : https://www.linkedin.com/in/grainville/

                            Chris Enright : https://www.linkedin.com/in/chris-enright-4674302ab/


                            Show Notes with Timestamps

                            The introduction (00:00:01)

                            • Introducing the topic of retention marketing and the guests for the episode.

                            Role of CRM in retention marketing (00:02:10)

                            • Exploring the role of CRM in retention marketing for auto repair shops and its unique aspects.

                            Implementing CRM in the business (00:04:04)

                            • Reasons for implementing a CRM in the business and the benefits of CRM in customer communication and appointment reminders.

                            Effectiveness of CRM in customer communication (00:05:50)

                            • Comparing traditional methods of customer communication with the capabilities of CRM and its effectiveness.

                            Key features of CRM (00:08:50)

                            • Discussion on the essential features of CRM, including filtering, appointment reminders, and Google reviews.

                            Impact of Google reviews and content (00:12:13)

                            • Exploring the impact of Google reviews on customer trust and the importance of customer content in reviews for driving more business.

                            The importance of digital processes (00:14:51)

                            • Discussion on the impact of digital processes on customer experience and expectations.

                            Challenges of traditional methods (00:15:21)

                            • Comparison of traditional handwritten methods with digital processes and the challenges faced by shops still using old methods.

                            Resistance to change (00:16:31)

                            • Observations of resistance to digital inspections and modern CRM systems among some shop owners.

                            Retention marketing (00:17:16)

                            • Importance of retention marketing and strategies to keep customers engaged and loyal.

                            Effectiveness of customer outreach (00:18:49)

                            • Discussion on the frequency and methods for reaching out to customers to maintain brand loyalty.

                            Benefits of RepairPal (00:20:52)

                            • Exploration of how RepairPal can introduce shops to new customers and build trust.

                            Personalized messaging impact (00:21:16)

                            • Impact of personalized messages and the importance of keeping customer communication personal and local.

                            Measuring CRM effectiveness (00:25:58)

                            • Methods and importance of measuring the effectiveness of CRM-driven marketing campaigns.

                            Attribution and analytics (00:26:56)

                            • Importance of attribution reporting and analytics in evaluating the success of marketing campaigns.

                            Testing and training (00:28:48)

                            • The significance of testing different messaging and the need for training to effectively utilize CRM tools.

                            Training and Demo (00:29:42)

                            • Discussion on the training phase, using demos, and getting familiar with the CRM platform.

                            Software and Subscription Fatigue (00:33:23)

                            • Addressing concerns about managing multiple software subscriptions and the importance of investing in a CRM.

                            Implementing and Managing CRM (00:33:52)

                            • How CRM companies like Steer make it easier for people to implement and manage their software, including live support and user-friendly features.

                            Benefits and Results of CRM Usage (00:35:16)

                            • Discussion on the benefits and results of using a CRM, including customer retention, tracking return on declined repairs, and scheduling efficiency.

                            Future of CRMs (00:38:40)

                            • Insights into future CRM developments, including improvements in scheduling, voice over IP integration, and telematics for fleet vehicles.

                            Utilizing CRM and Book Recommendation (00:42:11)

                            • Plans for further utilization of the CRM, including hiring someone to delve deeper into the data and analytics. Recommendation of the book "Buy Back Your Time."

                            Over Texting and Campaign Mistakes (00:43:42)

                            • Chris discusses the mistakes made in over texting and not setting an end to campaigns, affecting results.

                            Balancing Innovation and Issue Resolution (00:44:54)

                            • Greg raises the question of how CRM should balance innovation and addressing current technical issues and customer feedback.

                            Feedback and Continuous Improvement (00:45:23)

                            • Greg emphasizes the importance of seeking feedback from shop owners and constantly improving the CRM based on customer input.

                            Engagement with Software and Onboarding (00:47:42)

                            • Greg stresses the significance of investing time and effort in onboarding and continuously engaging with the CRM software.

                            Commitment to Seeing Through Implementations (00:48:16)

                            • Kim discusses the human tendency to feel a sense of completion after signing up for a service, emphasizing the need for commitment to see through implementations.

                            Contact Information for Guests (00:49:26)

                            • Greg provides contact information for those interested in learning more about steer, and Chris shares his social media handles for further engagement.


                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            ca26da21-bd48-47ce-8a93-bbe339eca70aWed, 19 Jun 2024 00:15:00 -040050:51falsebonus                            Effective Language Shift For Shop Owners: From Labor Rate to Service Rate [RR 964]Effective Language Shift For Shop Owners: From Labor Rate to Service Rate [RR 964]Thanks to our Partner, NAPA Auto Care Murray Voth, owner of RPM Training, discusses the importance of language in the automotive industry, advocating for a shift from "labor rate" to "service rate" to better reflect the value provided. He also dives into financial strategies for shops, emphasizing the significance of setting the right service rate and understanding gross profit to ensure business profitability. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net Show Notes
                            • Watch Full Video Episode
                            • The breaks for breasts initiative (00:00:13) Discussion about the initiative started by two shop owners to raise funds for breast cancer research. https://brakesforbreasts.com
                            • The rise of the mechanical and technology specialist (00:02:28) A language shift in the industry and the importance of recognizing the rise of mechanical and technology specialists. https://remarkableresults.biz/rise
                            • Transitioning from diagnostics to testing (00:03:04) Discussion about the shift in terminology from diagnostics to testing to improve customer perception and willingness to pay.
                            • Changing terminology from labor rate to service rate (00:04:09) The importance of changing the terminology from labor rate to service rate and its impact on customer perception.
                            • Professionalism and perception in the industry (00:05:26) Discussion about the importance of professionalism and perception in the industry and its impact on customer behavior.
                            • Showing the value of service rates (00:13:24) Strategies for showing the value of service rates to customers, beyond just raising prices.
                            • Analogies for service rate and cost (00:14:25) Using analogies of fast food restaurants and steakhouses to explain the concept of service rate and cost.
                            • NAPA Auto Care Apprentice Program (00:17:05) Information about the NAPA Auto Care apprentice program as a solution to the technician shortage.
                            • Financial calculations and analysis (00:19:26) Murray Voth shares calculations and analysis of a shop's financial data, including occupancy costs, labor rates, and profit margins.
                            • Determining the right service rate (00:22:05) Discussion on adjusting service rates, parts margin, and other expenses to optimize profitability while considering market competition.
                            • Challenges and mindset shift (00:30:14) Exploration of the emotional and intellectual barriers shop owners face when making financial decisions and setting service rates.
                            • Wages and effective proficiency (00:33:40) Analysis of technician wages and the impact of selling work properly on the effective service rate, setting goals for improvement.
                            • Coaching Gross Profit (00:34:52) Murray discusses coaching gross profit, creating net profit, and making changes to increase revenue.
                            • Back-End Sales Impact (00:35:48) The impact of service improvements on parts purchases, revenue, and margin.
                            • Behavior Coaching (00:37:09) Murray talks about coaching to behavior, raising inspections, and the 100% rule for vehicle inspections.
                            • Facility Service Rate Calculator (00:39:02) Murray offers a facility service rate calculator and discusses how to obtain it.
                            • Odd Numbers and Service Rates (00:40:52) Murray explains the significance of odd numbers in service rates and how to use the calculator effectively.
                            • Profit in the Estimate (00:44:39) Murray emphasizes the importance of the estimate in generating gross profit and providing value to clients.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            Thanks to our Partner, NAPA Auto Care Murray Voth, owner of RPM Training, discusses the importance of language in the automotive industry, advocating for a shift from "labor rate" to "service rate" to better reflect the value provided. He also dives into financial strategies for shops, emphasizing the significance of setting the right service rate and understanding gross profit to ensure business profitability. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net Show Notes
                            • Watch Full Video Episode
                            • The breaks for breasts initiative (00:00:13) Discussion about the initiative started by two shop owners to raise funds for breast cancer research. https://brakesforbreasts.com
                            • The rise of the mechanical and technology specialist (00:02:28) A language shift in the industry and the importance of recognizing the rise of mechanical and technology specialists. https://remarkableresults.biz/rise
                            • Transitioning from diagnostics to testing (00:03:04) Discussion about the shift in terminology from diagnostics to testing to improve customer perception and willingness to pay.
                            • Changing terminology from labor rate to service rate (00:04:09) The importance of changing the terminology from labor rate to service rate and its impact on customer perception.
                            • Professionalism and perception in the industry (00:05:26) Discussion about the importance of professionalism and perception in the industry and its impact on customer behavior.
                            • Showing the value of service rates (00:13:24) Strategies for showing the value of service rates to customers, beyond just raising prices.
                            • Analogies for service rate and cost (00:14:25) Using analogies of fast food restaurants and steakhouses to explain the concept of service rate and cost.
                            • NAPA Auto Care Apprentice Program (00:17:05) Information about the NAPA Auto Care apprentice program as a solution to the technician shortage.
                            • Financial calculations and analysis (00:19:26) Murray Voth shares calculations and analysis of a shop's financial data, including occupancy costs, labor rates, and profit margins.
                            • Determining the right service rate (00:22:05) Discussion on adjusting service rates, parts margin, and other expenses to optimize profitability while considering market competition.
                            • Challenges and mindset shift (00:30:14) Exploration of the emotional and intellectual barriers shop owners face when making financial decisions and setting service rates.
                            • Wages and effective proficiency (00:33:40) Analysis of technician wages and the impact of selling work properly on the effective service rate, setting goals for improvement.
                            • Coaching Gross Profit (00:34:52) Murray discusses coaching gross profit, creating net profit, and making changes to increase revenue.
                            • Back-End Sales Impact (00:35:48) The impact of service improvements on parts purchases, revenue, and margin.
                            • Behavior Coaching (00:37:09) Murray talks about coaching to behavior, raising inspections, and the 100% rule for vehicle inspections.
                            • Facility Service Rate Calculator (00:39:02) Murray offers a facility service rate calculator and discusses how to obtain it.
                            • Odd Numbers and Service Rates (00:40:52) Murray explains the significance of odd numbers in service rates and how to use the calculator effectively.
                            • Profit in the Estimate (00:44:39) Murray emphasizes the importance of the estimate in generating gross profit and providing value to clients.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            07784f05-456c-4278-89c7-4f19991d1d74Tue, 18 Jun 2024 00:15:00 -040046:12falsefull964964                            Mid-Year Reflection: How Is Your Auto Repair Shop Doing and What’s Next? [E169] - Chris Cotton Weekly BlitzMid-Year Reflection: How Is Your Auto Repair Shop Doing and What’s Next? [E169] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching offers valuable insights for auto repair shop owners. He emphasizes the importance of reflecting on the first half of the year and preparing for a successful second half by recognizing achievements and overcoming hurdles. Chris provides actionable steps such as revamping marketing strategies, investing in team training, and enhancing customer experience. He stresses the significance of setting clear goals, implementing strategic changes, and maintaining accountability. The episode concludes with gratitude to listeners and a reminder to stay positive and proactive in business endeavors.

                            • Supercharge Your Auto Repair Business (00:00:01) Introduction to the podcast episode and a brief overview of what to expect.
                            • Mid-Year Reflection (00:01:06) Reflecting on the first half of the year for auto repair shop owners and setting the stage for the second half.
                            • Assessing First Half Performance (00:02:11) Reviewing achievements and setbacks in the first half of the year for auto repair shops.
                            • Overcoming Personal Roadblocks (00:03:15) Identifying and addressing internal barriers that may have held back the shop's performance.
                            • Setting Clear Goals (00:05:23) Discussing the importance of setting ambitious and measurable goals for the second half of the year.
                            • Actionable Steps for Improvement (00:07:21) Providing eight actionable steps for auto repair shop owners to consider for business growth and improvement.
                            • Accountability and Monitoring (00:13:01) Emphasizing the importance of tracking progress, reviewing key performance indicators, and holding oneself and the team accountable.
                            • Seeking Support for Business Growth (00:15:01) Highlighting the value of seeking support, collaboration, and learning from a network of like-minded individuals for business success.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching offers valuable insights for auto repair shop owners. He emphasizes the importance of reflecting on the first half of the year and preparing for a successful second half by recognizing achievements and overcoming hurdles. Chris provides actionable steps such as revamping marketing strategies, investing in team training, and enhancing customer experience. He stresses the significance of setting clear goals, implementing strategic changes, and maintaining accountability. The episode concludes with gratitude to listeners and a reminder to stay positive and proactive in business endeavors.

                            • Supercharge Your Auto Repair Business (00:00:01) Introduction to the podcast episode and a brief overview of what to expect.
                            • Mid-Year Reflection (00:01:06) Reflecting on the first half of the year for auto repair shop owners and setting the stage for the second half.
                            • Assessing First Half Performance (00:02:11) Reviewing achievements and setbacks in the first half of the year for auto repair shops.
                            • Overcoming Personal Roadblocks (00:03:15) Identifying and addressing internal barriers that may have held back the shop's performance.
                            • Setting Clear Goals (00:05:23) Discussing the importance of setting ambitious and measurable goals for the second half of the year.
                            • Actionable Steps for Improvement (00:07:21) Providing eight actionable steps for auto repair shop owners to consider for business growth and improvement.
                            • Accountability and Monitoring (00:13:01) Emphasizing the importance of tracking progress, reviewing key performance indicators, and holding oneself and the team accountable.
                            • Seeking Support for Business Growth (00:15:01) Highlighting the value of seeking support, collaboration, and learning from a network of like-minded individuals for business success.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            21cef7c8-1663-4385-b291-dccabee9ed68Mon, 17 Jun 2024 00:15:00 -040014:40falsebonus                            Breaking Down Transmissions: A Deep Dive with Wayne Colonna [RR 963]Breaking Down Transmissions: A Deep Dive with Wayne Colonna [RR 963] Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Wayne Colonna discusses the critical need for specialized transmission training, the increasing demand for remanufactured transmissions, and the technical intricacies of modern transmission diagnostics and repairs. The conversation also highlights the challenges of attracting young talent to the field and the importance of awareness about new technologies and industry changes. Wayne Colonna, President, ATSG and ETE Reman Company.
                            Show Notes
                            • Watch Full Video Episode
                            • Transmission Training and Awareness (00:01:54) Discussion about the need for transmission training, awareness, and the challenges and changes in the transmission industry.
                            • Technical Complexities of Modern Transmissions (00:02:49) Insights into the technical complexities involved in diagnosing and repairing modern transmissions, including the impact of various factors on transmission function.
                            • Challenges of Transmission Diagnostics (00:12:26) The detective work and critical thinking required for effective transmission diagnostics, including examples of changes in transmission technology.
                            • Demand for Transmission Specialists (00:15:57) Discussion on the need for more transmission specialists in the industry and the challenges in attracting young people to the transmission business.
                            • Complexities of Modern Transmissions (00:23:11) Exploration of the technical complexities of modern transmissions, including the challenges in diagnosing and repairing them.
                            • Technical Challenges in Transmission Repair (00:23:52) Insights into the unique features and challenges of specific transmission models, such as the Jeep nine-speed transmission.
                            • GM's Tune PWN Programming (00:26:02) Explanation of GM's unique transmission programming system and the complexities involved in reprogramming transmissions.
                            • Challenges with 10-Speed Transmissions (00:29:42) Discussion of programming challenges and the impact of diesel system modifications on 10-speed transmissions.
                            • Profitability and Parts Availability in Transmission Shops (00:32:26) Insights into the profitability and operational challenges of transmission shops, including the impact of parts availability on shop efficiency.
                            • Innovative Design in GM's 8L90 Transmission (00:33:53) Explanation of the innovative binary pump and its challenges in priming and sealing, specifically in GM's 8L90 transmission.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]> Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Wayne Colonna discusses the critical need for specialized transmission training, the increasing demand for remanufactured transmissions, and the technical intricacies of modern transmission diagnostics and repairs. The conversation also highlights the challenges of attracting young talent to the field and the importance of awareness about new technologies and industry changes. Wayne Colonna, President, ATSG and ETE Reman Company.
                            Show Notes
                            • Watch Full Video Episode
                            • Transmission Training and Awareness (00:01:54) Discussion about the need for transmission training, awareness, and the challenges and changes in the transmission industry.
                            • Technical Complexities of Modern Transmissions (00:02:49) Insights into the technical complexities involved in diagnosing and repairing modern transmissions, including the impact of various factors on transmission function.
                            • Challenges of Transmission Diagnostics (00:12:26) The detective work and critical thinking required for effective transmission diagnostics, including examples of changes in transmission technology.
                            • Demand for Transmission Specialists (00:15:57) Discussion on the need for more transmission specialists in the industry and the challenges in attracting young people to the transmission business.
                            • Complexities of Modern Transmissions (00:23:11) Exploration of the technical complexities of modern transmissions, including the challenges in diagnosing and repairing them.
                            • Technical Challenges in Transmission Repair (00:23:52) Insights into the unique features and challenges of specific transmission models, such as the Jeep nine-speed transmission.
                            • GM's Tune PWN Programming (00:26:02) Explanation of GM's unique transmission programming system and the complexities involved in reprogramming transmissions.
                            • Challenges with 10-Speed Transmissions (00:29:42) Discussion of programming challenges and the impact of diesel system modifications on 10-speed transmissions.
                            • Profitability and Parts Availability in Transmission Shops (00:32:26) Insights into the profitability and operational challenges of transmission shops, including the impact of parts availability on shop efficiency.
                            • Innovative Design in GM's 8L90 Transmission (00:33:53) Explanation of the innovative binary pump and its challenges in priming and sealing, specifically in GM's 8L90 transmission.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]>3fedbb72-ac32-446e-8808-6e9c518739c1Fri, 14 Jun 2024 00:15:00 -040038:38falsefull963963Overtime, Hiring, Firing with Jamie Hasty [E122] - Business By The NumbersOvertime, Hiring, Firing with Jamie Hasty [E122] - Business By The NumbersThis week, Jamie Hasty from Southeastern Employer Services Corporation (SESCO) joins Hunt to discuss HR and employment law topics for auto repair shop owners. Jamie provides expert advice on managing overtime, understanding exemptions, and maintaining compliance with labor laws. This conversation is essential for any auto repair business looking to safeguard against legal pitfalls and ensure proper payroll management. It includes:

                            • Important discussions on managing overtime and understanding exemptions.
                            • Practical advice on maintaining compliance with labor laws.
                            • Tips for auto repair shop owners to avoid legal issues and manage payroll effectively.
                            • https://sescomgt.com/

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Get in touch with Jamie Hasty: https://sescomgt.com/

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            This week, Jamie Hasty from Southeastern Employer Services Corporation (SESCO) joins Hunt to discuss HR and employment law topics for auto repair shop owners. Jamie provides expert advice on managing overtime, understanding exemptions, and maintaining compliance with labor laws. This conversation is essential for any auto repair business looking to safeguard against legal pitfalls and ensure proper payroll management. It includes:

                            • Important discussions on managing overtime and understanding exemptions.
                            • Practical advice on maintaining compliance with labor laws.
                            • Tips for auto repair shop owners to avoid legal issues and manage payroll effectively.
                            • https://sescomgt.com/

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Get in touch with Jamie Hasty: https://sescomgt.com/

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            968c7fe0-f6d2-4961-8cef-6b02e6f8d549Thu, 13 Jun 2024 00:15:00 -040044:42falsebonus                            How a Mentor Can Change Your Life [THA 384]How a Mentor Can Change Your Life [THA 384]Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Discover the significance of mentorship with Bill Weaver, a NAPA Autotech Trainer, and his mentor, Jim Dzurik. They share personal stories and insights into their mentor-mentee relationship, highlighting how mentorship has profoundly impacted their lives and careers. The conversation delves into the importance of passing on knowledge and wisdom to the next generation. The episode emphasizes the value of seeking and offering mentorship to foster growth and personal development. Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • The idea of a mentor-mentee episode (00:01:02) Bill Weaver proposes the idea of a mentor-mentee episode, leading to the discussion of mentorship and the impact of having a mentor in one's life and career.
                            • Mentoring Bill Weaver (00:02:05) Bill and Jim discuss their mentor-mentee relationship, including Jim's initial impressions of Bill and the challenges and growth they experienced together.
                            • Teaching and learning (00:04:45) How Jim taught Bill about responsibility, punctuality, and the importance of learning and listening, leading to Bill's personal growth.
                            • Bill's entry into the transmission shop (00:05:58) Bill's entry into Jim's transmission shop and the initial impressions and experiences of working together.
                            • Challenges and growth in the mentorship (00:07:17) Jim's candid admission of being frustrated at times and the challenges they faced, including humorous anecdotes about being fired multiple times.
                            • Teaching the "why" and "how" (00:10:24) The importance of mentors teaching the "why" and "how" to their mentees, and Jim's realization of his role as a mentor.
                            • Passing on knowledge (00:12:07) Bill's realization of the importance of passing on knowledge and being a mentor to the next generation, inspired by his own mentors.
                            • Memorable moments and popular culture (00:14:11) Fond memories and experiences shared between Bill and Jim..
                            • Star Wars memory (00:17:20) Discussion about watching Star Wars and the impact it had.
                            • Mentorship and life skills (00:20:26) Discussion about the mentorship relationship, life skills, and wisdom.
                            • Importance of research and failure (00:24:06) The significance of research, failure, and learning from mistakes in mentorship.
                            • NASCAR and boxing stories (00:28:47) Stories about NASCAR involvement and interactions with famous boxers.
                            • Retirement and family influence (00:31:29) Conversation about retirement, longevity, and family influence.
                            • Legacy of mentorship (00:32:56) Reflection on the impact of mentorship and teaching.
                            • Finding one's calling (00:38:00) Discussion on how individuals may discover their true calling and the importance of pursuing it.
                            • Becoming a mentor (00:40:11) Encouragement for individuals to volunteer as mentors and the impact of expressing gratitude to mentors.
                            • Persisting and seeking knowledge (00:44:25) The importance of persistence, continuous learning, and adapting to changes in the automotive industry.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   ]]>                            Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Discover the significance of mentorship with Bill Weaver, a NAPA Autotech Trainer, and his mentor, Jim Dzurik. They share personal stories and insights into their mentor-mentee relationship, highlighting how mentorship has profoundly impacted their lives and careers. The conversation delves into the importance of passing on knowledge and wisdom to the next generation. The episode emphasizes the value of seeking and offering mentorship to foster growth and personal development. Bill Weaver, NAPA Autotech Trainer. Listen to Bill’s previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • The idea of a mentor-mentee episode (00:01:02) Bill Weaver proposes the idea of a mentor-mentee episode, leading to the discussion of mentorship and the impact of having a mentor in one's life and career.
                            • Mentoring Bill Weaver (00:02:05) Bill and Jim discuss their mentor-mentee relationship, including Jim's initial impressions of Bill and the challenges and growth they experienced together.
                            • Teaching and learning (00:04:45) How Jim taught Bill about responsibility, punctuality, and the importance of learning and listening, leading to Bill's personal growth.
                            • Bill's entry into the transmission shop (00:05:58) Bill's entry into Jim's transmission shop and the initial impressions and experiences of working together.
                            • Challenges and growth in the mentorship (00:07:17) Jim's candid admission of being frustrated at times and the challenges they faced, including humorous anecdotes about being fired multiple times.
                            • Teaching the "why" and "how" (00:10:24) The importance of mentors teaching the "why" and "how" to their mentees, and Jim's realization of his role as a mentor.
                            • Passing on knowledge (00:12:07) Bill's realization of the importance of passing on knowledge and being a mentor to the next generation, inspired by his own mentors.
                            • Memorable moments and popular culture (00:14:11) Fond memories and experiences shared between Bill and Jim..
                            • Star Wars memory (00:17:20) Discussion about watching Star Wars and the impact it had.
                            • Mentorship and life skills (00:20:26) Discussion about the mentorship relationship, life skills, and wisdom.
                            • Importance of research and failure (00:24:06) The significance of research, failure, and learning from mistakes in mentorship.
                            • NASCAR and boxing stories (00:28:47) Stories about NASCAR involvement and interactions with famous boxers.
                            • Retirement and family influence (00:31:29) Conversation about retirement, longevity, and family influence.
                            • Legacy of mentorship (00:32:56) Reflection on the impact of mentorship and teaching.
                            • Finding one's calling (00:38:00) Discussion on how individuals may discover their true calling and the importance of pursuing it.
                            • Becoming a mentor (00:40:11) Encouragement for individuals to volunteer as mentors and the impact of expressing gratitude to mentors.
                            • Persisting and seeking knowledge (00:44:25) The importance of persistence, continuous learning, and adapting to changes in the automotive industry.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   ]]>                            137137e7-765d-4f1d-9a6c-1bfc634315d5Thu, 13 Jun 2024 00:15:00 -040045:59falsefull384384                            Just Be Honest [E138] - Automotive Field TheoryJust Be Honest [E138] - Automotive Field TheoryMatt Fanslow discusses the importance of understanding technicians' value, open communication about compensation, and collaborative problem-solving.

                            Show Notes


                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            Matt Fanslow discusses the importance of understanding technicians' value, open communication about compensation, and collaborative problem-solving.

                            Show Notes


                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            04fdf1fa-0951-4fd9-a222-eff2c65b442eWed, 12 Jun 2024 00:15:00 -040023:28falsebonus                            Finding and Creating Content [E104] - The Auto Repair Marketing PodcastFinding and Creating Content [E104] - The Auto Repair Marketing PodcastWant to create content that really connects with your audience? Learn how to identify what your customers need, personalize content from your shop, and tap into local community insights for better engagement.

                            We'll share practical tips on using Canva, planning your content calendar, and driving more traffic to your website. Plus, discover strategies to promote your brand, enhance your shop's culture, and create SEO-friendly content.

                            Don't miss out on this opportunity to transform your content strategy and see amazing results. Tune in now and start making content that truly connects!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)


                            Show Notes with Timestamps

                            [00:00] Introduction and Sponsor

                            • Introduction to the episode
                            • Mention of RepairPal as the sponsor
                            • Overview of the topic: Creating great content for automotive repair shops

                            [02:00] Understanding Your Audience

                            • Importance of knowing your audience
                            • Focus on the needs and questions of the audience

                            [04:30] Sources of Content Ideas

                            • Using service advisors' and technicians' FAQs
                            • Recording questions for content ideas

                            [07:00] Book Recommendation: "They Ask You Answer"

                            • Mention of Marcus Sheridan’s book
                            • Benefits of reading the book for content ideas

                            [09:45] Types of Content

                            • Videos: Short and informative
                            • Blogs: Detailed written content
                            • Social Media Posts: Engaging with the audience

                            [13:30] Practical Tips for Content Creation

                            • Using Canva for creating graphics
                            • Planning content in advance
                            • Regular features like "Tech Talk Tuesdays"

                            [17:00] Community Involvement

                            • Sharing content from local clubs, chambers of commerce, or community groups
                            • Highlighting customer reviews

                            [19:45] Company Culture and Team Achievements

                            • Importance of showcasing company culture
                            • Highlighting team achievements and events

                            [23:00] Engaging with the Community

                            • Joining the Auto Repair Marketing Mastermind Facebook group
                            • Sharing ideas and successes within the community

                            [26:00] Conclusion

                            • Invitation to email feedback and content ideas
                            • Mention of other shows on the Aftermarket Radio Network
                            • Encouragement to tune in next week


                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            Want to create content that really connects with your audience? Learn how to identify what your customers need, personalize content from your shop, and tap into local community insights for better engagement.

                            We'll share practical tips on using Canva, planning your content calendar, and driving more traffic to your website. Plus, discover strategies to promote your brand, enhance your shop's culture, and create SEO-friendly content.

                            Don't miss out on this opportunity to transform your content strategy and see amazing results. Tune in now and start making content that truly connects!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)


                            Show Notes with Timestamps

                            [00:00] Introduction and Sponsor

                            • Introduction to the episode
                            • Mention of RepairPal as the sponsor
                            • Overview of the topic: Creating great content for automotive repair shops

                            [02:00] Understanding Your Audience

                            • Importance of knowing your audience
                            • Focus on the needs and questions of the audience

                            [04:30] Sources of Content Ideas

                            • Using service advisors' and technicians' FAQs
                            • Recording questions for content ideas

                            [07:00] Book Recommendation: "They Ask You Answer"

                            • Mention of Marcus Sheridan’s book
                            • Benefits of reading the book for content ideas

                            [09:45] Types of Content

                            • Videos: Short and informative
                            • Blogs: Detailed written content
                            • Social Media Posts: Engaging with the audience

                            [13:30] Practical Tips for Content Creation

                            • Using Canva for creating graphics
                            • Planning content in advance
                            • Regular features like "Tech Talk Tuesdays"

                            [17:00] Community Involvement

                            • Sharing content from local clubs, chambers of commerce, or community groups
                            • Highlighting customer reviews

                            [19:45] Company Culture and Team Achievements

                            • Importance of showcasing company culture
                            • Highlighting team achievements and events

                            [23:00] Engaging with the Community

                            • Joining the Auto Repair Marketing Mastermind Facebook group
                            • Sharing ideas and successes within the community

                            [26:00] Conclusion

                            • Invitation to email feedback and content ideas
                            • Mention of other shows on the Aftermarket Radio Network
                            • Encouragement to tune in next week


                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            0ab6e9bb-3a2d-4707-8ef9-4c012deb3ebfWed, 12 Jun 2024 00:15:00 -040028:28falsebonus                            Exploring Music, Leadership, and Company Culture [RR 962]Exploring Music, Leadership, and Company Culture [RR 962]Thanks to our Partner, NAPA Auto Care Dan Malloy explores themes of communication, leadership, and the transformative power of music. Dan shares his journey to becoming a singer, emphasizing the value of embracing failure and new opportunities. Both Carm and Dan highlight the significance of creating a supportive company culture centered around genuine commitment and helping others. The episode is filled with personal anecdotes, reflections, and practical insights for personal and professional development. Dan Molloy, Molloy Business Development Group. Dan's previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Toastmasters (00:00:01) Introduction to Toastmasters program and its benefits for aftermarket professionals. https://remarkableresults.biz/toastmasters
                            • Music and Life (00:02:01) Dan Malloy shares his journey into music and singing, including meeting his wife through karaoke.
                            • Commitment and Growth (00:09:03) Dan discusses the importance of commitment and growth in pursuing dreams and overcoming obstacles.
                            • Singing Challenges (00:11:12) Carm and Dan discuss the challenges and considerations of singing, including finding the right song and vocal range.
                            • Life Experiences (00:16:01) Reflection on personal growth and the evolution of experiences over time.
                            • The power of music (00:17:48) Dan Malloy shares his passion for music and the impact of performing live on stage.
                            • The role of a manager (00:18:57) Discussion about the need for a manager to handle bookings for music performances.
                            • NAPA Auto Care Apprentice Program (00:19:16) Information about the NAPA Auto Care Apprentice Program and its benefits for aspiring automotive technicians.
                            • The influence of music on memories (00:21:37) Carm Capriotto shares a personal memory associated with a song and discusses the emotional connection to music.
                            • The impact of music on emotions (00:23:00) Dan Malloy and Carm Capriotto talk about how music can evoke strong emotions and memories.
                            • The power of music and lyrics (00:24:15) Discussion about the impact of music and lyrics, and the significance of certain songs in personal experiences.
                            • The role of a music producer (00:26:12) Exploration of the role of a music producer in creating memorable segments of songs.
                            • The influence of producers on music (00:27:24) Dan Malloy discusses the influence of producers on musicians and the production of hit songs.
                            • The importance of culture in business (00:28:06) Carm Capriotto introduces the concept that culture is essential and shares a quote by Peter Drucker.
                            • Creating a company culture (00:29:03) Discussion about forming a company culture and the importance of the human factor in business.
                            • The significance of communication in business (00:31:09) Dan Malloy shares his experience with communication and the importance of sincerity in interactions.
                            • Establishing a culture of helping (00:34:12) Dan Malloy emphasizes the purpose of companies in helping people and the importance of expressing a commitment to help others.
                            • The importance of helping others (00:36:14) The significance of creating a company culture focused on helping others and the impact it has on the business.
                            • The language of commitment (00:36:49) The story of a company owner adopting the language of commitment and its positive effects on business growth and employee dedication.
                            • Cultivating a supportive culture (00:38:12) The value of employees taking initiative to maintain a positive work environment and the impact of a committed company culture.
                            • Leadership and growth (00:39:13) The transformation from a command and control leadership style to becoming an 'I can help you with that' oriented leader, and the gradual development of a positive company culture.
                            • The importance of practice (00:40:25) The significance of practicing and honing skills, such as communication and leadership, for personal and professional growth.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            Thanks to our Partner, NAPA Auto Care Dan Malloy explores themes of communication, leadership, and the transformative power of music. Dan shares his journey to becoming a singer, emphasizing the value of embracing failure and new opportunities. Both Carm and Dan highlight the significance of creating a supportive company culture centered around genuine commitment and helping others. The episode is filled with personal anecdotes, reflections, and practical insights for personal and professional development. Dan Molloy, Molloy Business Development Group. Dan's previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Toastmasters (00:00:01) Introduction to Toastmasters program and its benefits for aftermarket professionals. https://remarkableresults.biz/toastmasters
                            • Music and Life (00:02:01) Dan Malloy shares his journey into music and singing, including meeting his wife through karaoke.
                            • Commitment and Growth (00:09:03) Dan discusses the importance of commitment and growth in pursuing dreams and overcoming obstacles.
                            • Singing Challenges (00:11:12) Carm and Dan discuss the challenges and considerations of singing, including finding the right song and vocal range.
                            • Life Experiences (00:16:01) Reflection on personal growth and the evolution of experiences over time.
                            • The power of music (00:17:48) Dan Malloy shares his passion for music and the impact of performing live on stage.
                            • The role of a manager (00:18:57) Discussion about the need for a manager to handle bookings for music performances.
                            • NAPA Auto Care Apprentice Program (00:19:16) Information about the NAPA Auto Care Apprentice Program and its benefits for aspiring automotive technicians.
                            • The influence of music on memories (00:21:37) Carm Capriotto shares a personal memory associated with a song and discusses the emotional connection to music.
                            • The impact of music on emotions (00:23:00) Dan Malloy and Carm Capriotto talk about how music can evoke strong emotions and memories.
                            • The power of music and lyrics (00:24:15) Discussion about the impact of music and lyrics, and the significance of certain songs in personal experiences.
                            • The role of a music producer (00:26:12) Exploration of the role of a music producer in creating memorable segments of songs.
                            • The influence of producers on music (00:27:24) Dan Malloy discusses the influence of producers on musicians and the production of hit songs.
                            • The importance of culture in business (00:28:06) Carm Capriotto introduces the concept that culture is essential and shares a quote by Peter Drucker.
                            • Creating a company culture (00:29:03) Discussion about forming a company culture and the importance of the human factor in business.
                            • The significance of communication in business (00:31:09) Dan Malloy shares his experience with communication and the importance of sincerity in interactions.
                            • Establishing a culture of helping (00:34:12) Dan Malloy emphasizes the purpose of companies in helping people and the importance of expressing a commitment to help others.
                            • The importance of helping others (00:36:14) The significance of creating a company culture focused on helping others and the impact it has on the business.
                            • The language of commitment (00:36:49) The story of a company owner adopting the language of commitment and its positive effects on business growth and employee dedication.
                            • Cultivating a supportive culture (00:38:12) The value of employees taking initiative to maintain a positive work environment and the impact of a committed company culture.
                            • Leadership and growth (00:39:13) The transformation from a command and control leadership style to becoming an 'I can help you with that' oriented leader, and the gradual development of a positive company culture.
                            • The importance of practice (00:40:25) The significance of practicing and honing skills, such as communication and leadership, for personal and professional growth.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            17e0abab-5a74-44df-b4fe-006d27f52f97Tue, 11 Jun 2024 00:15:00 -040044:45falsefull962962                            Don’t Let Pride Stand in Your Way: A Lesson for Auto Repair Shop Owners [E138] - Chris Cotton Weekly BlitzDon’t Let Pride Stand in Your Way: A Lesson for Auto Repair Shop Owners [E138] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching addresses the negative impact of pride in the auto repair industry. He offers strategies for shop owners to overcome pride, such as staying open to learning, seeking feedback, and embracing change. Cotton stresses the importance of building a strong team, networking, and setting realistic goals. He advocates for a balance between pride in one's work and humility, underlining its significance for business success, personal well-being, and family relationships. Shop Marketing Pros is also featured, promoting their marketing solutions for auto repair businesses.

                            • The Introduction (00:00:00) Introduction to the podcast episode and a brief overview of what to expect.
                            • The Impact of Pride on Auto Repair Business (00:01:43) Discussion on the detrimental effects of pride on business decisions in the auto repair industry.
                            • Manifestations of Pride in Business (00:02:53) Eight ways pride can manifest and cause problems in auto repair business, including resisting change, ignoring feedback, and refusing help.
                            • Strategies to Overcome Pride (00:09:51) Strategies to keep pride in check, such as staying open to learning, seeking feedback, and hiring a coach or consultant.
                            • Conclusion and Sponsor Acknowledgment (00:13:19) Closing remarks, encouragement for growth, and acknowledgment of the sponsor, Shop Marketing Pros.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching addresses the negative impact of pride in the auto repair industry. He offers strategies for shop owners to overcome pride, such as staying open to learning, seeking feedback, and embracing change. Cotton stresses the importance of building a strong team, networking, and setting realistic goals. He advocates for a balance between pride in one's work and humility, underlining its significance for business success, personal well-being, and family relationships. Shop Marketing Pros is also featured, promoting their marketing solutions for auto repair businesses.

                            • The Introduction (00:00:00) Introduction to the podcast episode and a brief overview of what to expect.
                            • The Impact of Pride on Auto Repair Business (00:01:43) Discussion on the detrimental effects of pride on business decisions in the auto repair industry.
                            • Manifestations of Pride in Business (00:02:53) Eight ways pride can manifest and cause problems in auto repair business, including resisting change, ignoring feedback, and refusing help.
                            • Strategies to Overcome Pride (00:09:51) Strategies to keep pride in check, such as staying open to learning, seeking feedback, and hiring a coach or consultant.
                            • Conclusion and Sponsor Acknowledgment (00:13:19) Closing remarks, encouragement for growth, and acknowledgment of the sponsor, Shop Marketing Pros.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            04792c40-d6ac-481c-b961-51fea5d91c65Mon, 10 Jun 2024 00:15:00 -040011:55falsebonus                            Morning Huddles: Fueling Mighty Auto Pro’s Success Story [RR 961]Morning Huddles: Fueling Mighty Auto Pro's Success Story [RR 961] Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Hear from the team at Mighty Auto Pro as they discuss the pivotal role of morning huddles and meetings. The team shares their experiences on how these gatherings enhance daily workflow and help minimize unexpected challenges. Leigh Anne Best and Bill Hill, Mighty Auto Pro, Medina OH.
                            Show Notes
                            • Watch Full Video Episode
                            • Skylar's Morning Huddle (00:04:14) Skylar explains the morning huddle and its role in coordinating service work and workflow.
                            • Michael's Morning Huddle (00:09:32) Michael emphasizes the importance of the morning huddle in ensuring everyone is on the same page and minimizing surprises during the day.
                            • Josh's Morning Huddle (00:09:55) Josh discusses how morning huddles help in managing parts and workflow, and the interaction between customer service and technicians.
                            • David's Morning Huddle (00:11:58) David explains the purpose of the morning huddle in coordinating projects and ensuring everyone is on the same page.
                            • Training Hours and Meetings (00:13:19) Discussion about the training hours completed, the process of introducing new training seminars, and the importance of training in the automotive industry.
                            • Brian's Morning Huddle (00:14:54) Brian discusses the value of morning huddles in providing uniformity, team collaboration, and adaptability in planning the day's work.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]> Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Hear from the team at Mighty Auto Pro as they discuss the pivotal role of morning huddles and meetings. The team shares their experiences on how these gatherings enhance daily workflow and help minimize unexpected challenges. Leigh Anne Best and Bill Hill, Mighty Auto Pro, Medina OH.
                            Show Notes
                            • Watch Full Video Episode
                            • Skylar's Morning Huddle (00:04:14) Skylar explains the morning huddle and its role in coordinating service work and workflow.
                            • Michael's Morning Huddle (00:09:32) Michael emphasizes the importance of the morning huddle in ensuring everyone is on the same page and minimizing surprises during the day.
                            • Josh's Morning Huddle (00:09:55) Josh discusses how morning huddles help in managing parts and workflow, and the interaction between customer service and technicians.
                            • David's Morning Huddle (00:11:58) David explains the purpose of the morning huddle in coordinating projects and ensuring everyone is on the same page.
                            • Training Hours and Meetings (00:13:19) Discussion about the training hours completed, the process of introducing new training seminars, and the importance of training in the automotive industry.
                            • Brian's Morning Huddle (00:14:54) Brian discusses the value of morning huddles in providing uniformity, team collaboration, and adaptability in planning the day's work.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]>277633be-f7a2-423c-bb44-e223f6ae1039Fri, 07 Jun 2024 00:15:00 -040017:25falsefull961961To Withhold or Not To (And How) [E121] - Business By The NumbersTo Withhold or Not To (And How) [E121] - Business By The NumbersIn this episode of Business by the Numbers, Hunt simplifies the W-4 form process for auto repair shop owners, employees, and families to avoid tax-time surprises. Whether you’re filling out your own W-4 or helping a team member, this guide makes it easy to get your withholding right.

                            • Key Sections of the W-4 Form: Learn how to correctly fill out basic information, handle multiple jobs, and claim dependents.
                            • Practical Tips for Business Owners: Get expert advice on managing withholding for yourself and your team, including special considerations for accurate tax withholding.
                            • Exemptions for Working Kids: Discover how to manage W-4 exemptions for your children to prevent unnecessary tax withholdings."

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            In this episode of Business by the Numbers, Hunt simplifies the W-4 form process for auto repair shop owners, employees, and families to avoid tax-time surprises. Whether you’re filling out your own W-4 or helping a team member, this guide makes it easy to get your withholding right.

                            • Key Sections of the W-4 Form: Learn how to correctly fill out basic information, handle multiple jobs, and claim dependents.
                            • Practical Tips for Business Owners: Get expert advice on managing withholding for yourself and your team, including special considerations for accurate tax withholding.
                            • Exemptions for Working Kids: Discover how to manage W-4 exemptions for your children to prevent unnecessary tax withholdings."

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            51ef85ef-945c-4474-b5f3-783f8db10ba5Thu, 06 Jun 2024 00:15:00 -040034:14falsebonus                            Red Flags When Buying a Business [THA 383]Red Flags When Buying a Business [THA 383]Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Join a discussion with multi-shop operators Dwayne Myers and Rick Levitan, as well as CPA Hunt Demarest, on the intricacies of purchasing a business. They cover the necessity of due diligence, understanding financials, and the emotional aspects of negotiation. The panel shares personal experiences, highlighting the importance of realistic financial projections, environmental assessments, and the role of goodwill in valuations. They advise on building strong banking relationships, scrutinizing financial statements, and respecting sellers' emotional ties, emphasizing patience and strategy for successful acquisitions in the automotive industry. Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Dwayne Myers, Dynamic Automotive, 6 locations, Maryland. Dwayne’s previous episodes HERE. Rick Levitan, Managing Director, Auto Stream Car Care, MD. Show Notes
                            • Real Estate Strategies with Rick Levitan [AW 170]: https://remarkableresults.biz/remarkable-results-radio-podcast/aw170/
                            • The challenges of obtaining accurate financials (00:02:03) Discussion on the challenges of obtaining accurate financials when buying a business.
                            • The importance of common sense in business acquisitions (00:06:30) The panel discusses the importance of using common sense and avoiding emotional attachment when considering a business acquisition.
                            • Legal and financial considerations in business acquisitions (00:08:24) The panel discusses legal and financial considerations, including the importance of asset purchase, non-compete agreements, and the quality of real estate.
                            • Financing Considerations (00:18:13) Discussion on the critical role of financing in business acquisitions and the advantages of using banks or owner financing.
                            • Bank Relationships (00:19:09) Importance of building a relationship with a bank and leveraging the bank's confidence in the buyer's ability to expand.
                            • Financial Statement Analysis (00:20:27) Importance of thoroughly analyzing financial statements, including understanding expenses and discretionary non-recurring expenses.
                            • Negotiating the Deal (00:22:24) Strategies for negotiating the price and terms of the acquisition, including considering the concerns of the seller and assessing the facility's assets.
                            • On-Site Q&A (00:23:31) The checklist and tactics for conducting a site visit to assess a potential acquisition, including evaluating equipment, employees, and the owner's future plans.
                            • Pro Forma and Business Plan (00:25:23) The necessity of creating a pro forma and business plan for the bank, including the importance of conservative projections and understanding the return on investment.
                            • Challenges of Multi-Shop Expansion (00:30:34) Discussion on the challenges and missteps often encountered by individuals expanding into multi-shop operations, emphasizing the need for patience and learning from experiences.
                            • Gas Station Red Flags (00:32:41) The importance of environmental assessments.
                            • Emotional Aspects of Buying (00:34:08) The emotional nature of buying a business.
                            • Goodwill and Equipment Allocation (00:38:49) Discussion on goodwill, equipment, and the allocation of the purchase price in a business acquisition, including tax implications.
                            • Understanding Multiples in Business Valuation (00:39:32) Explaining the concept of multiples in business valuation and the factors that influence the multiplier, such as location, equipment, and reputation.
                            • Negotiating Purchase Price (00:42:23) Negotiating the purchase price based on business valuation and real estate factors.
                            • Final Thoughts on Business Acquisition (00:44:03) The importance of staying positive and finding creative solutions during negotiations, leaving deals on good terms, and expressing appreciation for the insights shared.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   ]]>                            Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Join a discussion with multi-shop operators Dwayne Myers and Rick Levitan, as well as CPA Hunt Demarest, on the intricacies of purchasing a business. They cover the necessity of due diligence, understanding financials, and the emotional aspects of negotiation. The panel shares personal experiences, highlighting the importance of realistic financial projections, environmental assessments, and the role of goodwill in valuations. They advise on building strong banking relationships, scrutinizing financial statements, and respecting sellers' emotional ties, emphasizing patience and strategy for successful acquisitions in the automotive industry. Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Dwayne Myers, Dynamic Automotive, 6 locations, Maryland. Dwayne’s previous episodes HERE. Rick Levitan, Managing Director, Auto Stream Car Care, MD. Show Notes
                            • Real Estate Strategies with Rick Levitan [AW 170]: https://remarkableresults.biz/remarkable-results-radio-podcast/aw170/
                            • The challenges of obtaining accurate financials (00:02:03) Discussion on the challenges of obtaining accurate financials when buying a business.
                            • The importance of common sense in business acquisitions (00:06:30) The panel discusses the importance of using common sense and avoiding emotional attachment when considering a business acquisition.
                            • Legal and financial considerations in business acquisitions (00:08:24) The panel discusses legal and financial considerations, including the importance of asset purchase, non-compete agreements, and the quality of real estate.
                            • Financing Considerations (00:18:13) Discussion on the critical role of financing in business acquisitions and the advantages of using banks or owner financing.
                            • Bank Relationships (00:19:09) Importance of building a relationship with a bank and leveraging the bank's confidence in the buyer's ability to expand.
                            • Financial Statement Analysis (00:20:27) Importance of thoroughly analyzing financial statements, including understanding expenses and discretionary non-recurring expenses.
                            • Negotiating the Deal (00:22:24) Strategies for negotiating the price and terms of the acquisition, including considering the concerns of the seller and assessing the facility's assets.
                            • On-Site Q&A (00:23:31) The checklist and tactics for conducting a site visit to assess a potential acquisition, including evaluating equipment, employees, and the owner's future plans.
                            • Pro Forma and Business Plan (00:25:23) The necessity of creating a pro forma and business plan for the bank, including the importance of conservative projections and understanding the return on investment.
                            • Challenges of Multi-Shop Expansion (00:30:34) Discussion on the challenges and missteps often encountered by individuals expanding into multi-shop operations, emphasizing the need for patience and learning from experiences.
                            • Gas Station Red Flags (00:32:41) The importance of environmental assessments.
                            • Emotional Aspects of Buying (00:34:08) The emotional nature of buying a business.
                            • Goodwill and Equipment Allocation (00:38:49) Discussion on goodwill, equipment, and the allocation of the purchase price in a business acquisition, including tax implications.
                            • Understanding Multiples in Business Valuation (00:39:32) Explaining the concept of multiples in business valuation and the factors that influence the multiplier, such as location, equipment, and reputation.
                            • Negotiating Purchase Price (00:42:23) Negotiating the purchase price based on business valuation and real estate factors.
                            • Final Thoughts on Business Acquisition (00:44:03) The importance of staying positive and finding creative solutions during negotiations, leaving deals on good terms, and expressing appreciation for the insights shared.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   ]]>                            3d108a56-c79d-48bb-ae20-bbac00bcf83aThu, 06 Jun 2024 00:15:00 -040044:31falsefull383383                            Bill Walton [E137] - Automotive Field TheoryBill Walton [E137] - Automotive Field TheoryMatt Fanslow reflects on the life and career of basketball legend Bill Walton. Matt discusses Walton's achievements, his Hall of Fame status, and Walton's positive attitude and influence.

                            Show Notes

                            • Bill Walton's College Years (00:01:14) 
                            • Bill Walton's NBA Career (00:02:48) 
                            • Walton's Broadcasting Career (00:10:40) 
                            • Walton's Philosophy and Legacy (00:14:02) 
                            • NBA's 75 Greatest Players (00:20:50)
                            • Bill Walton's Legacy (00:22:00) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            Matt Fanslow reflects on the life and career of basketball legend Bill Walton. Matt discusses Walton's achievements, his Hall of Fame status, and Walton's positive attitude and influence.

                            Show Notes

                            • Bill Walton's College Years (00:01:14) 
                            • Bill Walton's NBA Career (00:02:48) 
                            • Walton's Broadcasting Career (00:10:40) 
                            • Walton's Philosophy and Legacy (00:14:02) 
                            • NBA's 75 Greatest Players (00:20:50)
                            • Bill Walton's Legacy (00:22:00) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            3652406d-0185-4480-9f85-51304b50d244Wed, 05 Jun 2024 00:15:00 -040023:39falsebonus                            Promotional Products for Auto Repair Shops [E103] - The Auto Repair Marketing PodcastPromotional Products for Auto Repair Shops [E103] - The Auto Repair Marketing PodcastWhen looking to enhance your auto repair shop's visibility, promotional products can make a significant impact. 

                            In this episode, host Kim Walker welcomes Megan Romano, owner of Romano Promo. Megan shares her journey into the promotional products industry and underscores the importance of having a strategic plan for their use.

                            She also highlights the benefits of working with local distributors for personalized service, the significance of diverse apparel options for team members, and the value of unique, high-quality promotional items. 

                            Join us as we explore how these strategies can elevate your business and strengthen community ties.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            1. Romano Promo’s website
                            2. Romano Promo's Automotive Shop - just for shops!

                            How To Get In Touch With The Guest

                            Megan Romano - https://www.linkedin.com/in/megan-romano-5a110228b/ 

                            Contact info: https://romanopromo.com/contact-us

                            Show Notes with Timestamps

                            • Introduction (00:00:11) Introducing the podcast and the topic of promotional products.
                            • Meeting at the Chamber (00:01:18) Discussion about meeting at the Chamber of Commerce and the importance of community involvement.
                            • Locally Owned Tangy Project (00:03:42) Discussion about the locally owned Tangy project during the COVID-19 pandemic and its impact.
                            • Megan's Background (00:08:50) Megan's background and how she got into promotional products.
                            • Promotional Products for Auto Repair Shops (00:15:51) Tips for independent automotive repair shops on using promotional products effectively.
                            • The importance of planning and knowing your audience (00:16:55) Emphasizing the need for planning, understanding the audience, and avoiding rushed decisions in marketing.
                            • Promoting trust in auto repair (00:17:45) Acknowledging RepairPal's mission to build trust in auto repair and the benefits of being part of their trusted network.
                            • Understanding the audience in marketing (00:18:45) Highlighting the significance of knowing the target audience, particularly focusing on female customers in the automotive repair industry.
                            • Quality over quantity in promotional products (00:20:32) Stressing the importance of investing in high-quality promotional products that reflect well on the brand, rather than opting for mass quantities of cheap items.
                            • Connecting emotionally through promotional products (00:27:36) Exploring the emotional impact of promotional products on both the shop owner's pride and the end user's connection and happiness.
                            • Benefits of using a local promotional product distributor (00:29:38) Explaining the advantages of working with a local distributor, including personalized service, expertise in product selection, and the ease of the process.
                            • Local promotional products (00:33:16) Discussing the benefits of working with local businesses and how to find them through the chamber of commerce.
                            • Importance of samples (00:37:14) Emphasizing the value of requesting and utilizing product samples before making a purchase.
                            • Understanding setup fees (00:39:17) Explaining the purpose and occurrence of setup fees for specific product artwork and decoration methods.
                            • Additional fees and artwork requirements (00:42:25) Detailing additional fees such as PMS match fees and discussing the need for vector artwork for printing.
                            • Innovative promotional products (00:44:36) Encouraging the use of unique materials and designs for promotional products to stand out from the competition.
                            • Final tips and online resources (00:48:05) Offering advice on selecting useful, interactive, and quality products, and providing information on accessing their online shop for automotive products.
                            • The smp closet (00:49:22) Discussion on providing budget for team members to choose conference attire, emphasizing individual preferences.
                            • Customized Apparel (00:49:41) Importance of offering varied apparel options for team members to feel comfortable, confident, and represent the company well.
                            • Local Community Connection (00:51:21) Expressing gratitude for connecting with the local community through the guest's presence on the podcast and acknowledging listeners' support.
                            • Podcast Conclusion (00:52:27) Closing remarks, promoting the podcast, and encouraging feedback and engagement from the audience.


                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            When looking to enhance your auto repair shop's visibility, promotional products can make a significant impact. 

                            In this episode, host Kim Walker welcomes Megan Romano, owner of Romano Promo. Megan shares her journey into the promotional products industry and underscores the importance of having a strategic plan for their use.

                            She also highlights the benefits of working with local distributors for personalized service, the significance of diverse apparel options for team members, and the value of unique, high-quality promotional items. 

                            Join us as we explore how these strategies can elevate your business and strengthen community ties.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            1. Romano Promo’s website
                            2. Romano Promo's Automotive Shop - just for shops!

                            How To Get In Touch With The Guest

                            Megan Romano - https://www.linkedin.com/in/megan-romano-5a110228b/ 

                            Contact info: https://romanopromo.com/contact-us

                            Show Notes with Timestamps

                            • Introduction (00:00:11) Introducing the podcast and the topic of promotional products.
                            • Meeting at the Chamber (00:01:18) Discussion about meeting at the Chamber of Commerce and the importance of community involvement.
                            • Locally Owned Tangy Project (00:03:42) Discussion about the locally owned Tangy project during the COVID-19 pandemic and its impact.
                            • Megan's Background (00:08:50) Megan's background and how she got into promotional products.
                            • Promotional Products for Auto Repair Shops (00:15:51) Tips for independent automotive repair shops on using promotional products effectively.
                            • The importance of planning and knowing your audience (00:16:55) Emphasizing the need for planning, understanding the audience, and avoiding rushed decisions in marketing.
                            • Promoting trust in auto repair (00:17:45) Acknowledging RepairPal's mission to build trust in auto repair and the benefits of being part of their trusted network.
                            • Understanding the audience in marketing (00:18:45) Highlighting the significance of knowing the target audience, particularly focusing on female customers in the automotive repair industry.
                            • Quality over quantity in promotional products (00:20:32) Stressing the importance of investing in high-quality promotional products that reflect well on the brand, rather than opting for mass quantities of cheap items.
                            • Connecting emotionally through promotional products (00:27:36) Exploring the emotional impact of promotional products on both the shop owner's pride and the end user's connection and happiness.
                            • Benefits of using a local promotional product distributor (00:29:38) Explaining the advantages of working with a local distributor, including personalized service, expertise in product selection, and the ease of the process.
                            • Local promotional products (00:33:16) Discussing the benefits of working with local businesses and how to find them through the chamber of commerce.
                            • Importance of samples (00:37:14) Emphasizing the value of requesting and utilizing product samples before making a purchase.
                            • Understanding setup fees (00:39:17) Explaining the purpose and occurrence of setup fees for specific product artwork and decoration methods.
                            • Additional fees and artwork requirements (00:42:25) Detailing additional fees such as PMS match fees and discussing the need for vector artwork for printing.
                            • Innovative promotional products (00:44:36) Encouraging the use of unique materials and designs for promotional products to stand out from the competition.
                            • Final tips and online resources (00:48:05) Offering advice on selecting useful, interactive, and quality products, and providing information on accessing their online shop for automotive products.
                            • The smp closet (00:49:22) Discussion on providing budget for team members to choose conference attire, emphasizing individual preferences.
                            • Customized Apparel (00:49:41) Importance of offering varied apparel options for team members to feel comfortable, confident, and represent the company well.
                            • Local Community Connection (00:51:21) Expressing gratitude for connecting with the local community through the guest's presence on the podcast and acknowledging listeners' support.
                            • Podcast Conclusion (00:52:27) Closing remarks, promoting the podcast, and encouraging feedback and engagement from the audience.


                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            fea34ede-da5b-440a-9438-4e2d85ae4cc2Wed, 05 Jun 2024 00:15:00 -040052:47falsebonus                            The Impact of ‘Why’ in Learning and Diagnostics [RR 960]The Impact of 'Why' in Learning and Diagnostics [RR 960]Thanks to our Partner, NAPA Auto Care Tanner Brandt covers critical topics such as the importance of curiosity, the 'what, why, and how' of learning, and the necessity of continuous education in the automotive industry. Tanner offers insights into diagnosing vehicles, solving complex problems, and the value of understanding the reasons behind every step in the repair process. This engaging discussion serves as a vital resource for technicians, shop owners, and trainers committed to staying ahead in the industry. Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Breaks for Breasts (00:01:10) Carm Capriotti talks about the initiative "Breaks for Breasts" and its fundraising for breast cancer vaccine research at the Cleveland Clinic. https://www.brakesforbreasts.com/
                            • The Methodology of Learning and Education (00:04:18) Tanner Brandt discusses the what, why, and how of learning and education, emphasizing the importance of making a plan and understanding the purpose of learning.
                            • The Importance of Understanding "Why" (00:06:20) Tanner Brandt emphasizes the importance of understanding the "why" in the learning process, using examples from diagnosing vehicles and performing tasks deliberately.
                            • Challenges in Encouraging Curiosity (00:11:48) Tanner Brandt discusses challenges in nurturing curiosity, sharing personal experiences from education and the automotive industry.
                            • Nurturing Curiosity (00:17:08) The benefits of curiosity in becoming a better technology specialist and diagnostician are highlighted, emphasizing the importance of nurturing curiosity from a young age.
                            • Curiosity and Learning (00:18:08) Discussion about the importance of curiosity in learning, and the need for mentors and teachers to foster curiosity in automotive repair.
                            • Surgeon and Diagnostic Skills (00:19:02) Comparison of diagnostic skills in automotive repair to a surgeon's need for broad knowledge, curiosity, and preparation.
                            • NAPA Auto Care Apprentice Program (00:20:28) Details about the NAPA Auto Care apprentice program, its curriculum, and the benefits for shops and apprentices.
                            • Diagnostic Case Study (00:23:15) Discussion about the importance of preparation and research for diagnostic work, with examples from real-life scenarios.
                            • Understanding Vehicle Systems (00:24:21) Insight into the importance of understanding vehicle systems and the need to research and understand the logic behind their functions.
                            • Critical Thinking and Diagnostic Planning (00:27:05) Importance of critical thinking, systematic planning, and complete system scans for effective diagnostics.
                            • Learning and Expert Help (00:30:39) Encouragement to seek understanding of "why" in learning and to find expert help from experienced professionals.
                            • Accountability and Testing (00:35:21) Discussion on the importance of post-tests for knowledge retention, caution about tests being written before curriculum, and the need for effective testing methods.
                            • Certifying Trainers (00:37:48) Discussion on the need for certifying trainers and the challenges in ensuring their expertise.
                            • Continued Education (00:38:59) Exploration of the importance of continued education for trainers and the lack of oversight in the current system.
                            • Types of Classes (00:39:46) Exploring the different types of classes needed for effective training, including teaching and communication skills.
                            • Training Hours (00:42:05) Debate on the number of training hours required to stay updated with automotive technology and the significance of continuous learning.
                            • Confession and Expertise (00:45:37) Discussion on the misconception of expertise after attending short classes and the need for continuous learning.
                            • Curiosity of Young Technicians (00:49:02) Assessment of the curiosity and commitment of young technicians entering the automotive industry.
                            • Challenges in Training Turnout (00:53:11) Challenges in ensuring attendance and participation in training sessions, and the commitment required from shop owners.
                            • Responsibility in Training Commitment (00:54:07) Emphasis on the responsibility of shop owners to actively support and participate in the training commitment for the improvement of the entire shop.
                            • The importance of scheduling training (00:54:27) Discussion on the challenges of scheduling training in the automotive industry and the importance of prioritizing it.
                            • Closing the shop for training (00:54:52) Debate about the necessity of closing the shop for training and the analogy of scheduling around a doctor's conference.
                            • Making time for training and life (00:55:29) The significance of scheduling time for training and personal life, and using calendar systems to block off training days.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            Thanks to our Partner, NAPA Auto Care Tanner Brandt covers critical topics such as the importance of curiosity, the 'what, why, and how' of learning, and the necessity of continuous education in the automotive industry. Tanner offers insights into diagnosing vehicles, solving complex problems, and the value of understanding the reasons behind every step in the repair process. This engaging discussion serves as a vital resource for technicians, shop owners, and trainers committed to staying ahead in the industry. Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • Breaks for Breasts (00:01:10) Carm Capriotti talks about the initiative "Breaks for Breasts" and its fundraising for breast cancer vaccine research at the Cleveland Clinic. https://www.brakesforbreasts.com/
                            • The Methodology of Learning and Education (00:04:18) Tanner Brandt discusses the what, why, and how of learning and education, emphasizing the importance of making a plan and understanding the purpose of learning.
                            • The Importance of Understanding "Why" (00:06:20) Tanner Brandt emphasizes the importance of understanding the "why" in the learning process, using examples from diagnosing vehicles and performing tasks deliberately.
                            • Challenges in Encouraging Curiosity (00:11:48) Tanner Brandt discusses challenges in nurturing curiosity, sharing personal experiences from education and the automotive industry.
                            • Nurturing Curiosity (00:17:08) The benefits of curiosity in becoming a better technology specialist and diagnostician are highlighted, emphasizing the importance of nurturing curiosity from a young age.
                            • Curiosity and Learning (00:18:08) Discussion about the importance of curiosity in learning, and the need for mentors and teachers to foster curiosity in automotive repair.
                            • Surgeon and Diagnostic Skills (00:19:02) Comparison of diagnostic skills in automotive repair to a surgeon's need for broad knowledge, curiosity, and preparation.
                            • NAPA Auto Care Apprentice Program (00:20:28) Details about the NAPA Auto Care apprentice program, its curriculum, and the benefits for shops and apprentices.
                            • Diagnostic Case Study (00:23:15) Discussion about the importance of preparation and research for diagnostic work, with examples from real-life scenarios.
                            • Understanding Vehicle Systems (00:24:21) Insight into the importance of understanding vehicle systems and the need to research and understand the logic behind their functions.
                            • Critical Thinking and Diagnostic Planning (00:27:05) Importance of critical thinking, systematic planning, and complete system scans for effective diagnostics.
                            • Learning and Expert Help (00:30:39) Encouragement to seek understanding of "why" in learning and to find expert help from experienced professionals.
                            • Accountability and Testing (00:35:21) Discussion on the importance of post-tests for knowledge retention, caution about tests being written before curriculum, and the need for effective testing methods.
                            • Certifying Trainers (00:37:48) Discussion on the need for certifying trainers and the challenges in ensuring their expertise.
                            • Continued Education (00:38:59) Exploration of the importance of continued education for trainers and the lack of oversight in the current system.
                            • Types of Classes (00:39:46) Exploring the different types of classes needed for effective training, including teaching and communication skills.
                            • Training Hours (00:42:05) Debate on the number of training hours required to stay updated with automotive technology and the significance of continuous learning.
                            • Confession and Expertise (00:45:37) Discussion on the misconception of expertise after attending short classes and the need for continuous learning.
                            • Curiosity of Young Technicians (00:49:02) Assessment of the curiosity and commitment of young technicians entering the automotive industry.
                            • Challenges in Training Turnout (00:53:11) Challenges in ensuring attendance and participation in training sessions, and the commitment required from shop owners.
                            • Responsibility in Training Commitment (00:54:07) Emphasis on the responsibility of shop owners to actively support and participate in the training commitment for the improvement of the entire shop.
                            • The importance of scheduling training (00:54:27) Discussion on the challenges of scheduling training in the automotive industry and the importance of prioritizing it.
                            • Closing the shop for training (00:54:52) Debate about the necessity of closing the shop for training and the analogy of scheduling around a doctor's conference.
                            • Making time for training and life (00:55:29) The significance of scheduling time for training and personal life, and using calendar systems to block off training days.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            35ae31e3-ae69-4633-bcad-2c84a10f80bdTue, 04 Jun 2024 00:15:00 -040057:18falsefull960960                            You Can't Be the Best Person on Your Team [E167] - Chris Cotton Weekly BlitzYou Can't Be the Best Person on Your Team [E167] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching shares his expertise on team development within the auto repair industry. He advises against being the best person on your team, as it can hinder growth and lead to burnout. Instead, he offers strategies for building a capable team, such as hiring top talent, training, delegating, and fostering leadership. Chris emphasizes the benefits of collaboration, clear expectations, feedback, and a positive work environment. He also discusses transitioning to a team-focused approach and succession planning. The episode wraps up with Chris offering personalized advice and thanking the audience and sponsor, Shop Marketing Pros.

                            • The importance of not being the best person on your team (00:01:15) Chris discusses the negative impact of being the best person on your team and its limitations on business growth.
                            • The drawbacks of being the best person on your team (00:02:25) Chris outlines the negative consequences of being the best person on your team, including burnout, dependency, and stifled innovation.
                            • Building a stronger team (00:06:05) Chris provides practical tips for building a stronger team, including hiring the best, investing in training, and fostering leadership.
                            • Transitioning from being the best to building the best team (00:09:41)
                            • Chris offers steps to transition from being the best person on your team to building the best team, emphasizing the need for assessment, training, and succession planning.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching shares his expertise on team development within the auto repair industry. He advises against being the best person on your team, as it can hinder growth and lead to burnout. Instead, he offers strategies for building a capable team, such as hiring top talent, training, delegating, and fostering leadership. Chris emphasizes the benefits of collaboration, clear expectations, feedback, and a positive work environment. He also discusses transitioning to a team-focused approach and succession planning. The episode wraps up with Chris offering personalized advice and thanking the audience and sponsor, Shop Marketing Pros.

                            • The importance of not being the best person on your team (00:01:15) Chris discusses the negative impact of being the best person on your team and its limitations on business growth.
                            • The drawbacks of being the best person on your team (00:02:25) Chris outlines the negative consequences of being the best person on your team, including burnout, dependency, and stifled innovation.
                            • Building a stronger team (00:06:05) Chris provides practical tips for building a stronger team, including hiring the best, investing in training, and fostering leadership.
                            • Transitioning from being the best to building the best team (00:09:41)
                            • Chris offers steps to transition from being the best person on your team to building the best team, emphasizing the need for assessment, training, and succession planning.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            65b14a3f-1004-4835-be36-176257079aa4Mon, 03 Jun 2024 00:15:00 -040012:14falsebonus                            The Electric Revolution: Insights From Dave Giles [RR 959]The Electric Revolution: Insights From Dave Giles [RR 959] Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network EV expert Dave Giles discusses the rise of electric vehicles, the practicality of PHEVs for consumers, the cost implications, the maintenance requirements of EVs, and the vital need for updated training and curriculum for automotive technicians. They also touch on the market trends, challenges, and opportunities for repair shops to embrace the EV revolution. Discover key insights that will help your business stay ahead in the rapidly evolving automotive landscape.
                            Dave Giles, dgiles@ev-specialistsgroup.com
                            Show Notes
                            • Watch Full Video Episode
                            • The growth of EVs (00:01:06) Dave discusses the growth of EVs in the automotive industry and the sale of his company, All EV Canada.
                            • The need for EV training and preparation (00:02:32) Dave emphasizes the importance of preparing technicians and shops for servicing electric vehicles.
                            • The changing landscape of the automotive industry (00:05:16) The changing automotive industry, including the increasing presence of EVs and the need for infrastructure development.
                            • Curriculum development and advisory roles (00:13:52) Dave talks about his involvement in curriculum development for schools, including the incorporation of electric vehicles into training programs.
                            • The importance of being proactive (00:17:40) The importance of being proactive in embracing new technologies and preparing to service electric vehicles.
                            • Hybrid and PHEV Vehicles (00:19:43) Discussion on the increasing presence of hybrid and plug-in hybrid electric vehicles in the automotive industry.
                            • Education and Training in Saudi Arabia (00:25:35) Dave's experience in Saudi Arabia, working with large manufacturers and developing competencies for electric vehicles.
                            • National Automotive Vehicle Academy (00:29:49) The development of a curriculum for automotive service technicians, assembly line workers, and engineers in Saudi Arabia.
                            • High School STEM Programs (00:32:51) The introduction of STEM programs in high schools and the investment in technical education for high school students.
                            • China's Role in EV Industry (00:35:25) Brief discussion on China's innovation and technology in the electric vehicle industry and its potential impact.
                            • Embracing Electric Vehicles (00:37:24) Encouragement for shop owners to embrace electric vehicles and the potential benefits for their business.
                            • Marketing EV Readiness (00:38:53) Suggestions for shop owners to market their readiness for electric vehicles, including installing EV chargers.
                            • Charging Station Availability (00:39:59) Discussion about the convenience of having EV charging stations at hotels and the impact on travelers.
                            • Conclusion and Final Remarks (00:41:06) Summarizing the episode's objective and the importance of being well-informed about EV repair business.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]> Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network EV expert Dave Giles discusses the rise of electric vehicles, the practicality of PHEVs for consumers, the cost implications, the maintenance requirements of EVs, and the vital need for updated training and curriculum for automotive technicians. They also touch on the market trends, challenges, and opportunities for repair shops to embrace the EV revolution. Discover key insights that will help your business stay ahead in the rapidly evolving automotive landscape.
                            Dave Giles, dgiles@ev-specialistsgroup.com
                            Show Notes
                            • Watch Full Video Episode
                            • The growth of EVs (00:01:06) Dave discusses the growth of EVs in the automotive industry and the sale of his company, All EV Canada.
                            • The need for EV training and preparation (00:02:32) Dave emphasizes the importance of preparing technicians and shops for servicing electric vehicles.
                            • The changing landscape of the automotive industry (00:05:16) The changing automotive industry, including the increasing presence of EVs and the need for infrastructure development.
                            • Curriculum development and advisory roles (00:13:52) Dave talks about his involvement in curriculum development for schools, including the incorporation of electric vehicles into training programs.
                            • The importance of being proactive (00:17:40) The importance of being proactive in embracing new technologies and preparing to service electric vehicles.
                            • Hybrid and PHEV Vehicles (00:19:43) Discussion on the increasing presence of hybrid and plug-in hybrid electric vehicles in the automotive industry.
                            • Education and Training in Saudi Arabia (00:25:35) Dave's experience in Saudi Arabia, working with large manufacturers and developing competencies for electric vehicles.
                            • National Automotive Vehicle Academy (00:29:49) The development of a curriculum for automotive service technicians, assembly line workers, and engineers in Saudi Arabia.
                            • High School STEM Programs (00:32:51) The introduction of STEM programs in high schools and the investment in technical education for high school students.
                            • China's Role in EV Industry (00:35:25) Brief discussion on China's innovation and technology in the electric vehicle industry and its potential impact.
                            • Embracing Electric Vehicles (00:37:24) Encouragement for shop owners to embrace electric vehicles and the potential benefits for their business.
                            • Marketing EV Readiness (00:38:53) Suggestions for shop owners to market their readiness for electric vehicles, including installing EV chargers.
                            • Charging Station Availability (00:39:59) Discussion about the convenience of having EV charging stations at hotels and the impact on travelers.
                            • Conclusion and Final Remarks (00:41:06) Summarizing the episode's objective and the importance of being well-informed about EV repair business.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]>b110f2d9-4e9d-4a8a-aaf3-49925520f435Fri, 31 May 2024 00:15:00 -040041:41falsefull959959What Is/Was Going on with GME (Gamestop) Stock? [E120] - Business By The NumbersWhat Is/Was Going on with GME (Gamestop) Stock? [E120] - Business By The NumbersThis week, Hunt unravels the mystery behind the AMC and GameStop stock phenomena that has captivated the financial world.

                            • Institutional Investors: Who they are and their impact on the stock market.
                            • Private Equity Dynamics: How firms like Bain Capital manipulate markets.
                            • Short Selling: A simple explanation of this complex strategy.
                            • Public Power: How individual investors can influence stock prices.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Now show notes!

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            This week, Hunt unravels the mystery behind the AMC and GameStop stock phenomena that has captivated the financial world.

                            • Institutional Investors: Who they are and their impact on the stock market.
                            • Private Equity Dynamics: How firms like Bain Capital manipulate markets.
                            • Short Selling: A simple explanation of this complex strategy.
                            • Public Power: How individual investors can influence stock prices.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Now show notes!

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            99514d44-f19f-49a7-9c72-aa384cae26f2Thu, 30 May 2024 00:15:00 -040033:07falsebonus                            Auto Allies: Forging an Independent Networking Group [THA 382]Auto Allies: Forging an Independent Networking Group [THA 382]Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class The power of unity and shared purpose. Automotive industry professionals from Buffalo, New York, discuss their independent networking group's evolution and impact. They emphasize the importance of continuous learning, support, and the benefits of a collective approach to improving their businesses and the industry. The group's resilience during the COVID-19 pandemic and its commitment to education and community involvement are also highlighted. Paul Henderson, CSR, NAPA Auto Care. Jim Fleischman, Automotive Alley, Arcade, and Marilla, NY. Jim’s previous episodes HERE. Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • The impetus of the independent networking group (00:00:01) The origin and purpose of the group, including its initial formation and goals.
                            • Involvement of vendors in the group (00:03:07) The role of vendors in the group, criteria for their involvement, and the value they bring to the meetings.
                            • Impact of the group during the COVID-19 pandemic (00:06:31) How the group navigated through challenges, including vendor support and sharing of ideas during the pandemic.
                            • Positive changes and learning experiences among the members (00:14:03) The growth, learning, and positive changes experienced by the members, including the supportive nature and the development of a strong network.
                            • Leadership roles within the group (00:19:25) Tom's role as the go-to person, collaboration among leaders, and the importance of sharing ideas.
                            • Networking and visiting other shops (00:21:14) Importance of networking, visiting other shops, and the supportive nature of the group.
                            • Group dynamics and collaboration (00:22:34) The group's impact, the importance of being serious about participation, and the positive relationships formed.
                            • Supporting and collaborating with other shops (00:24:27) Collaboration among shops, sharing information, and supporting each other.
                            • Education and involvement with schools (00:29:20) Engagement with schools, internships, and creating opportunities for students.
                            • Vision for the future of the group (00:31:27) Long-term vision for the group, potential scholarships, and growth into a statewide organization.
                            • Organic opportunities and support within the group (00:33:46) Organic opportunities for members, support, and collaboration within the group.
                            • Sharing Valuable Information (00:36:34) Emphasis on the group's commitment to sharing valuable information, the diverse experience in the room, and the goal to motivate other independents.
                            • Evolving Opportunity (00:39:07) Encouragement for involvement and evolution, including the inclusion of vendors and the focus on education and teamwork in the group.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   ]]>                            Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class The power of unity and shared purpose. Automotive industry professionals from Buffalo, New York, discuss their independent networking group's evolution and impact. They emphasize the importance of continuous learning, support, and the benefits of a collective approach to improving their businesses and the industry. The group's resilience during the COVID-19 pandemic and its commitment to education and community involvement are also highlighted. Paul Henderson, CSR, NAPA Auto Care. Jim Fleischman, Automotive Alley, Arcade, and Marilla, NY. Jim’s previous episodes HERE. Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • The impetus of the independent networking group (00:00:01) The origin and purpose of the group, including its initial formation and goals.
                            • Involvement of vendors in the group (00:03:07) The role of vendors in the group, criteria for their involvement, and the value they bring to the meetings.
                            • Impact of the group during the COVID-19 pandemic (00:06:31) How the group navigated through challenges, including vendor support and sharing of ideas during the pandemic.
                            • Positive changes and learning experiences among the members (00:14:03) The growth, learning, and positive changes experienced by the members, including the supportive nature and the development of a strong network.
                            • Leadership roles within the group (00:19:25) Tom's role as the go-to person, collaboration among leaders, and the importance of sharing ideas.
                            • Networking and visiting other shops (00:21:14) Importance of networking, visiting other shops, and the supportive nature of the group.
                            • Group dynamics and collaboration (00:22:34) The group's impact, the importance of being serious about participation, and the positive relationships formed.
                            • Supporting and collaborating with other shops (00:24:27) Collaboration among shops, sharing information, and supporting each other.
                            • Education and involvement with schools (00:29:20) Engagement with schools, internships, and creating opportunities for students.
                            • Vision for the future of the group (00:31:27) Long-term vision for the group, potential scholarships, and growth into a statewide organization.
                            • Organic opportunities and support within the group (00:33:46) Organic opportunities for members, support, and collaboration within the group.
                            • Sharing Valuable Information (00:36:34) Emphasis on the group's commitment to sharing valuable information, the diverse experience in the room, and the goal to motivate other independents.
                            • Evolving Opportunity (00:39:07) Encouragement for involvement and evolution, including the inclusion of vendors and the focus on education and teamwork in the group.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   ]]>                            523c8ab4-351e-4ad0-8c9b-295abd39332cThu, 30 May 2024 00:15:00 -040040:37falsefull382382                            Key Questions with Elijah McMillan [E136] - Automotive Field TheoryKey Questions with Elijah McMillan [E136] - Automotive Field TheoryThanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            "In the world of automotive repair, specialization can be key to success." Elijah McMillan, shares his journey into key programming. Interestingly, he took over from mobile locksmiths, opting out of car-related services, a reminder that knowing your niche and capabilities is vital.

                            Elijah also works on Hybrid vehicles. He's specialized in hybrid repair, particularly with the Toyota Prius. Adding keys to these vehicles might seem daunting, but it’s an integral part of servicing hybrids.

                            Did you know that dealers often sell keys at a loss? Elijah McMillan shone a light on this surprising fact. Locksmiths can carve out a lucrative space in the market by strategically stocking fobs and utilizing the right tools, like the OTIS system for Volkswagens. Efficiency and preparedness can turn challenges into profitable opportunities.

                            • Key programming and aftermarket tools
                            • Obtaining a VSP (Vehicle Security Professional) license
                            • Challenges and opportunities of offering key programming services
                            • Hybrid vehicle repair, particularly with Toyota Prius models
                            • High voltage battery repair in Prius Gen 2 models
                            • Quality repairs and competitive warranties
                            • Automotive industry in Michigan and industry events
                            • Key fobs and inventory management
                            • Impact of key programming tools on business
                            • Importance of staying informed about the latest technology in the automotive industry

                            ]]>                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            "In the world of automotive repair, specialization can be key to success." Elijah McMillan, shares his journey into key programming. Interestingly, he took over from mobile locksmiths, opting out of car-related services, a reminder that knowing your niche and capabilities is vital.

                            Elijah also works on Hybrid vehicles. He's specialized in hybrid repair, particularly with the Toyota Prius. Adding keys to these vehicles might seem daunting, but it’s an integral part of servicing hybrids.

                            Did you know that dealers often sell keys at a loss? Elijah McMillan shone a light on this surprising fact. Locksmiths can carve out a lucrative space in the market by strategically stocking fobs and utilizing the right tools, like the OTIS system for Volkswagens. Efficiency and preparedness can turn challenges into profitable opportunities.

                            • Key programming and aftermarket tools
                            • Obtaining a VSP (Vehicle Security Professional) license
                            • Challenges and opportunities of offering key programming services
                            • Hybrid vehicle repair, particularly with Toyota Prius models
                            • High voltage battery repair in Prius Gen 2 models
                            • Quality repairs and competitive warranties
                            • Automotive industry in Michigan and industry events
                            • Key fobs and inventory management
                            • Impact of key programming tools on business
                            • Importance of staying informed about the latest technology in the automotive industry

                            ]]>                            63c5dea0-579e-4b78-a86f-78ba68a6019bWed, 29 May 2024 00:15:00 -040001:10:59falsebonus                            Should an Auto Repair Shop Use a Local Marketing Company or Marketers Who Specialize in Auto Repair Shops? [E102] - The Auto Repair Marketing PodcastShould an Auto Repair Shop Use a Local Marketing Company or Marketers Who Specialize in Auto Repair Shops? [E102] - The Auto Repair Marketing PodcastWhen choosing a marketing company to market your auto repair shop you may find yourself deciding between a local marketer in your hometown or an auto repair marketing specialist whose office is halfway across the country.

                            Which one should you choose? There’s no wrong answer. But as agency owners who used to be local generalist marketers and now specialize, we know both sides of the coin. Today we’re going to give you an unbiased look at what factors you should be using in the decision-making process.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            They Ask, You Answer - https://marcussheridan.com/they-ask-you-answer/

                            Show Notes with Timestamps

                            • Meeting face to face and building relationships (00:12:20) The importance of in-person meetings and building strong relationships with the marketing company.
                            • Pandemic's impact on remote meetings (00:13:15) The shift to remote meetings due to the pandemic and the realization that effective communication can still be achieved from afar.
                            • Benefits of in-person interaction (00:14:21) The advantages of in-person meetings, including the ability to connect on a personal level and fully understand the products or services offered.
                            • Meeting Preferences (00:14:26) Discussion on the shift from in-person to virtual meetings and the impact on relationships.
                            • Industry Knowledge (00:19:30) The importance of understanding industry-specific acronyms, terminology, and business practices for effective marketing.
                            • Local Knowledge (00:25:54) The significance of understanding local events, culture, and geographic factors for targeted marketing strategies.
                            • Specialist vs. Generalist Agency (00:25:45) Comparison between the expertise of a specialist agency and the adaptability of a generalist agency in marketing.
                            • Local vs Specialist Agencies (00:29:23) Discussion about the advantages of local agencies and specialist agencies in terms of knowledge and time investment.
                            • Overall Results (00:30:09) Comparison of overall results between generalist agencies and specialist agencies, focusing on the knowledge and experience in a specific industry.
                            • Case Studies (00:31:48) Case studies and examples of how local knowledge and specialty agencies can impact marketing results, with specific examples from the automotive and HVAC industries.
                            • Facebook Group Invitation (00:41:10) Invitation to join the Auto Repair Marketing Mastermind Facebook group, emphasizing its active and informative nature.


                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            When choosing a marketing company to market your auto repair shop you may find yourself deciding between a local marketer in your hometown or an auto repair marketing specialist whose office is halfway across the country.

                            Which one should you choose? There’s no wrong answer. But as agency owners who used to be local generalist marketers and now specialize, we know both sides of the coin. Today we’re going to give you an unbiased look at what factors you should be using in the decision-making process.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            They Ask, You Answer - https://marcussheridan.com/they-ask-you-answer/

                            Show Notes with Timestamps

                            • Meeting face to face and building relationships (00:12:20) The importance of in-person meetings and building strong relationships with the marketing company.
                            • Pandemic's impact on remote meetings (00:13:15) The shift to remote meetings due to the pandemic and the realization that effective communication can still be achieved from afar.
                            • Benefits of in-person interaction (00:14:21) The advantages of in-person meetings, including the ability to connect on a personal level and fully understand the products or services offered.
                            • Meeting Preferences (00:14:26) Discussion on the shift from in-person to virtual meetings and the impact on relationships.
                            • Industry Knowledge (00:19:30) The importance of understanding industry-specific acronyms, terminology, and business practices for effective marketing.
                            • Local Knowledge (00:25:54) The significance of understanding local events, culture, and geographic factors for targeted marketing strategies.
                            • Specialist vs. Generalist Agency (00:25:45) Comparison between the expertise of a specialist agency and the adaptability of a generalist agency in marketing.
                            • Local vs Specialist Agencies (00:29:23) Discussion about the advantages of local agencies and specialist agencies in terms of knowledge and time investment.
                            • Overall Results (00:30:09) Comparison of overall results between generalist agencies and specialist agencies, focusing on the knowledge and experience in a specific industry.
                            • Case Studies (00:31:48) Case studies and examples of how local knowledge and specialty agencies can impact marketing results, with specific examples from the automotive and HVAC industries.
                            • Facebook Group Invitation (00:41:10) Invitation to join the Auto Repair Marketing Mastermind Facebook group, emphasizing its active and informative nature.


                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            e3622e26-e808-40c5-9c5d-536b8046ef78Wed, 29 May 2024 00:15:00 -040042:32falsebonus                            The Untapped Potential of Tire Sales [RR 958]The Untapped Potential of Tire Sales [RR 958]Thanks to our Partner, NAPA Auto Care Darren Mclea shares his passion for tires and offers valuable insights on how tire sales can significantly boost a shop's profitability and customer loyalty. He discusses strategies for shop owners to incorporate tire sales, the support available from tire distributors, and the benefits of creating a one-stop-shop experience for customers. Darren McLea, DMJ Solutions, LLC. darren@djmsolutions.net Show Notes
                            • Watch Full Video Episode
                            • The importance of selling tires (00:04:15) Darren emphasizes the significance of selling tires and the impact on customer loyalty and profitability.
                            • Selling tires vs. oil changes (00:06:32) Darren compares the profitability of selling tires versus oil changes and highlights the potential for increased profits.
                            • Tire distributors and support (00:10:18) Darren discusses the support provided by tire distributors.
                            • The inspection process (00:12:29) Importance of including tire inspection in the service process, mindset, and training.
                            • Customer's tire shopping experience (00:13:34) Comparison of tire shopping to buying a washing machine, customer's lack of knowledge, and the need for guidance.
                            • Understanding customer needs (00:15:49) Customer inquiries about tire warranty, driving style, and price comparison.
                            • Customer's perception and experience (00:21:12) The impact of new tires on customer experience and the potential for future sales.
                            • Additional services and offerings (00:23:41) Opportunities to recommend alignments and road hazard protection along with tire sales.
                            • Tire Price and Profitability (00:24:41) Discussion on setting the price of tires and the potential profitability for shop owners.
                            • Tire Sales Strategy (00:25:42) Exploration of the number of tires that need to be sold to maintain profitability and minimize road hazard exposure.
                            • Tire Sales Goals (00:26:30) Setting targets for tire sales and road hazard coverage for a successful shop.
                            • Training and Implementation (00:28:32) The process of implementing tire sales into the business.
                            • Service Advisor's Role (00:30:14) The importance of service advisors in understanding and selling tires to grow the business.
                            • Getting into the Tire Business (00:31:56) Initial steps and considerations for shop owners interested in entering the tire business.
                            • Partnerships and Rebates (00:39:13) Exploring distribution partnerships, rebates, and the potential for profitability in the tire business.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            Thanks to our Partner, NAPA Auto Care Darren Mclea shares his passion for tires and offers valuable insights on how tire sales can significantly boost a shop's profitability and customer loyalty. He discusses strategies for shop owners to incorporate tire sales, the support available from tire distributors, and the benefits of creating a one-stop-shop experience for customers. Darren McLea, DMJ Solutions, LLC. darren@djmsolutions.net Show Notes
                            • Watch Full Video Episode
                            • The importance of selling tires (00:04:15) Darren emphasizes the significance of selling tires and the impact on customer loyalty and profitability.
                            • Selling tires vs. oil changes (00:06:32) Darren compares the profitability of selling tires versus oil changes and highlights the potential for increased profits.
                            • Tire distributors and support (00:10:18) Darren discusses the support provided by tire distributors.
                            • The inspection process (00:12:29) Importance of including tire inspection in the service process, mindset, and training.
                            • Customer's tire shopping experience (00:13:34) Comparison of tire shopping to buying a washing machine, customer's lack of knowledge, and the need for guidance.
                            • Understanding customer needs (00:15:49) Customer inquiries about tire warranty, driving style, and price comparison.
                            • Customer's perception and experience (00:21:12) The impact of new tires on customer experience and the potential for future sales.
                            • Additional services and offerings (00:23:41) Opportunities to recommend alignments and road hazard protection along with tire sales.
                            • Tire Price and Profitability (00:24:41) Discussion on setting the price of tires and the potential profitability for shop owners.
                            • Tire Sales Strategy (00:25:42) Exploration of the number of tires that need to be sold to maintain profitability and minimize road hazard exposure.
                            • Tire Sales Goals (00:26:30) Setting targets for tire sales and road hazard coverage for a successful shop.
                            • Training and Implementation (00:28:32) The process of implementing tire sales into the business.
                            • Service Advisor's Role (00:30:14) The importance of service advisors in understanding and selling tires to grow the business.
                            • Getting into the Tire Business (00:31:56) Initial steps and considerations for shop owners interested in entering the tire business.
                            • Partnerships and Rebates (00:39:13) Exploring distribution partnerships, rebates, and the potential for profitability in the tire business.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            4722309f-8484-4780-a7f9-1970b792c76cTue, 28 May 2024 00:15:00 -040041:11falsefull958958                            The Importance of Weekly Stakeholder Meetings for Auto Repair Shop Owners [E166] - Chris Cotton Weekly BlitzThe Importance of Weekly Stakeholder Meetings for Auto Repair Shop Owners [E166] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Chris Cotton, an auto repair business coach, emphasizes the significance of building relationships with stakeholders in the auto repair industry. His spouse, Kimberly, is highlighted as a key stakeholder, illustrating the personal connections involved in the business. The episode also features a mention of Brian and Kim from Shop Marketing Pros, acknowledging their sponsorship and likely contribution to the industry through marketing expertise.

                            • The importance of connecting with stakeholders (00:01:18) Discussing the crucial aspect of connecting with stakeholders in an auto repair business, including defining stakeholders and the reasons for engaging with them.
                            • Benefits of holding meetings outside the shop (00:03:47) Exploring the advantages of conducting stakeholder meetings outside the auto repair shop, such as minimizing distractions, creating a neutral ground, and sparking creativity.
                            • Ideal locations for stakeholder meetings (00:04:57) Suggesting various locations for holding stakeholder meetings, including coffee shops, conference room rentals, restaurants, and co-working spaces.
                            • Structuring effective stakeholder meetings (00:06:54) Outlining the importance of having a clear structure and agenda for stakeholder meetings, including setting objectives, prioritizing topics, and assigning time slots.
                            • The impact of regular stakeholder meetings on business success (00:10:15) Highlighting the significance of holding regular stakeholder meetings based on research findings, such as achieving business goals and improving satisfaction and performance levels.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Chris Cotton, an auto repair business coach, emphasizes the significance of building relationships with stakeholders in the auto repair industry. His spouse, Kimberly, is highlighted as a key stakeholder, illustrating the personal connections involved in the business. The episode also features a mention of Brian and Kim from Shop Marketing Pros, acknowledging their sponsorship and likely contribution to the industry through marketing expertise.

                            • The importance of connecting with stakeholders (00:01:18) Discussing the crucial aspect of connecting with stakeholders in an auto repair business, including defining stakeholders and the reasons for engaging with them.
                            • Benefits of holding meetings outside the shop (00:03:47) Exploring the advantages of conducting stakeholder meetings outside the auto repair shop, such as minimizing distractions, creating a neutral ground, and sparking creativity.
                            • Ideal locations for stakeholder meetings (00:04:57) Suggesting various locations for holding stakeholder meetings, including coffee shops, conference room rentals, restaurants, and co-working spaces.
                            • Structuring effective stakeholder meetings (00:06:54) Outlining the importance of having a clear structure and agenda for stakeholder meetings, including setting objectives, prioritizing topics, and assigning time slots.
                            • The impact of regular stakeholder meetings on business success (00:10:15) Highlighting the significance of holding regular stakeholder meetings based on research findings, such as achieving business goals and improving satisfaction and performance levels.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            18a4ebfe-2da1-46a5-ade0-5eeec6e6d4a4Mon, 27 May 2024 00:15:00 -040010:10falsebonus                            The Importance of Safety and Compliance in Automotive Shops [RR 957]The Importance of Safety and Compliance in Automotive Shops [RR 957] Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Explore the importance of adhering to safety regulations, the role of common sense in maintaining a safe work environment, and practical tips for small businesses to comply with OSHA standards. Discussions include the significance of Personal Protective Equipment (PPE), how OSHA inspections are triggered, and examples of common safety oversights in the workplace. The conversation also covers the precautions necessary for handling electric vehicles (EVs), the necessity of monthly safety inspections, and the critical role of safety in retaining qualified technicians. Tom Herrmann, Small Business Safety & Compliance Company, LLC. tom@sbsafety.com
                            Show Notes
                            • Watch Full Video Episode
                            • A Real World Perspective on Safety [RR 916]: https://remarkableresults.biz/remarkable-results-radio-podcast/e916/
                            • OSHA regulations and enforcement (00:02:22) Discussion about OSHA regulations, enforcement, and the consequences of non-compliance.
                            • Common sense safety measures (00:03:50) The importance of common sense safety measures and examples of common sense safety practices.
                            • Safety violations and fines (00:04:22) Examples of safety violations and the associated fines for non-compliance with safety regulations.
                            • Creating a safe work environment (00:06:15) The importance of creating a safe and healthy work environment and the impact on employees and the community.
                            • Personal protective equipment (PPE) (00:09:02) The importance of providing and wearing personal protective equipment (PPE) in the workplace.
                            • Compliance with state and federal regulations (00:12:59) Discussion about the requirements for displaying state and federal posters in the workplace and the importance of compliance.
                            • Promoting safety culture in the workplace (00:17:22) The importance of promoting a safety culture in the workplace and engaging employees in safety practices.
                            • Ear Protection and Noise Concerns (00:17:47) Discussion on proper ear protection and the impact of noise on hearing, including the use of earbuds in a shop environment.
                            • Safety Measures for EV Repair (00:22:25) Importance of personal protective equipment (PPE) and safety measures for working on electric vehicles (EVs), including testing gloves and monthly inspection.
                            • Monthly Safety Inspections (00:25:55) The necessity of monthly safety inspections for building and equipment, covering various aspects such as exit lights, electrical boxes, and fire extinguishers.
                            • Power Strip Safety (00:30:29) Safety precautions related to power strips, including the types of devices that should not be plugged into them and the potential risks involved.
                            • Commitment to Safety (00:33:09) Emphasizing the importance of embracing safety in the workplace and promoting a commitment to safety measures.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]> Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Explore the importance of adhering to safety regulations, the role of common sense in maintaining a safe work environment, and practical tips for small businesses to comply with OSHA standards. Discussions include the significance of Personal Protective Equipment (PPE), how OSHA inspections are triggered, and examples of common safety oversights in the workplace. The conversation also covers the precautions necessary for handling electric vehicles (EVs), the necessity of monthly safety inspections, and the critical role of safety in retaining qualified technicians. Tom Herrmann, Small Business Safety & Compliance Company, LLC. tom@sbsafety.com
                            Show Notes
                            • Watch Full Video Episode
                            • A Real World Perspective on Safety [RR 916]: https://remarkableresults.biz/remarkable-results-radio-podcast/e916/
                            • OSHA regulations and enforcement (00:02:22) Discussion about OSHA regulations, enforcement, and the consequences of non-compliance.
                            • Common sense safety measures (00:03:50) The importance of common sense safety measures and examples of common sense safety practices.
                            • Safety violations and fines (00:04:22) Examples of safety violations and the associated fines for non-compliance with safety regulations.
                            • Creating a safe work environment (00:06:15) The importance of creating a safe and healthy work environment and the impact on employees and the community.
                            • Personal protective equipment (PPE) (00:09:02) The importance of providing and wearing personal protective equipment (PPE) in the workplace.
                            • Compliance with state and federal regulations (00:12:59) Discussion about the requirements for displaying state and federal posters in the workplace and the importance of compliance.
                            • Promoting safety culture in the workplace (00:17:22) The importance of promoting a safety culture in the workplace and engaging employees in safety practices.
                            • Ear Protection and Noise Concerns (00:17:47) Discussion on proper ear protection and the impact of noise on hearing, including the use of earbuds in a shop environment.
                            • Safety Measures for EV Repair (00:22:25) Importance of personal protective equipment (PPE) and safety measures for working on electric vehicles (EVs), including testing gloves and monthly inspection.
                            • Monthly Safety Inspections (00:25:55) The necessity of monthly safety inspections for building and equipment, covering various aspects such as exit lights, electrical boxes, and fire extinguishers.
                            • Power Strip Safety (00:30:29) Safety precautions related to power strips, including the types of devices that should not be plugged into them and the potential risks involved.
                            • Commitment to Safety (00:33:09) Emphasizing the importance of embracing safety in the workplace and promoting a commitment to safety measures.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]>c501348b-0281-4ef8-a88b-6525acb83752Fri, 24 May 2024 00:15:00 -040033:40falsefull957957Should I Pay My Spouse? Should We File Separate? [E119] - Business By The NumbersShould I Pay My Spouse? Should We File Separate? [E119] - Business By The NumbersThanks to our partners, NAPA TRACS and Promotive

                            This week, Hunt talks about a $40 million tax bill that teaches critical lessons on spousal tax liabilities and business strategies.

                            • Explore the "Innocent Spouse" provision and its complexities: Learn how this provision can shield a spouse from tax liabilities and why proving innocence can be challenging.
                            • Understand the tax implications of exercising stock options: Learn the complexities of stock options, including the potential for significant tax liabilities when exercising these options.
                            • Learn strategies to protect personal and business assets: Get practical advice on structuring business ownership to manage liability and safeguard your personal assets effectively.

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            Thanks to our partners, NAPA TRACS and Promotive

                            This week, Hunt talks about a $40 million tax bill that teaches critical lessons on spousal tax liabilities and business strategies.

                            • Explore the "Innocent Spouse" provision and its complexities: Learn how this provision can shield a spouse from tax liabilities and why proving innocence can be challenging.
                            • Understand the tax implications of exercising stock options: Learn the complexities of stock options, including the potential for significant tax liabilities when exercising these options.
                            • Learn strategies to protect personal and business assets: Get practical advice on structuring business ownership to manage liability and safeguard your personal assets effectively.

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            251c9d0a-2944-42fa-b2cf-31bb05d8f4faThu, 23 May 2024 00:15:00 -040035:13falsebonus                            15 Car Maintenance Rip-Offs Explained [THA 381]15 Car Maintenance Rip-Offs Explained [THA 381]Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Our panel discusses and debunks car maintenance myths from an online article titled "15 Car Maintenance Rip-Offs You Should Avoid." They cover topics such as engine flushes, air filter replacements, fuel additives, tire shine, headlight cleaning kits, extended warranties, coolant flushes, oil additives, oil enhancers, undercoating, custom exhaust systems, dealership oil changes, and professional detailing. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Justin Morgan LMV Bavarian Technical Support and Trainer, ASE-Wave Technical Ambassador. Justin’s Previous Episode HERE. Bryan Pollock, Willco Auto Care, Sanborn, NY, and Lockport, NY Show Notes
                            • Watch Full Video Episode
                            • Engine Flushes (00:04:12) Debunking the necessity of engine flushes for well-maintained vehicles and the importance of following manufacturer's guidelines.
                            • Air Filter Replacements (00:09:50) Discussion on the necessity of replacing air filters at every oil change and the impact of environmental factors on air filter maintenance.
                            • Air Filter Size and Replacement (00:15:25) Exploring the impact of modern engine technology on air filter size and the need for evidence-based professional inspection for filter replacement.
                            • Cabin Air Filters (00:17:01) Discussion on the condition of cabin air filters and the impact of leaves and bugs on air quality.
                            • Airflow Issues (00:18:30) Addressing airflow problems caused by neglected cabin air filters and the potential damage to blower motors.
                            • Windshield Wiper Fluid (00:20:00) Debunking the effectiveness of costly windshield wiper fluid and discussing the difference in quality and impact on visibility.
                            • Octane Boosters and Fuel Additives (00:24:33) Debating the use and effectiveness of octane boosters and fuel system additives in modern vehicles.
                            • Tire Shine and Nitrogen Filling (00:29:48) Discussion on the impact of tire shine and the benefits of filling tires with nitrogen.
                            • Headlight Cleaning Kits (00:31:13) Debunking the effectiveness of expensive headlight cleaning kits and discussing alternative DIY solutions using household items.
                            • Restoring Headlights (00:33:01) Discussion on the process of restoring headlights and the potential cost-prohibitive nature of the restoration.
                            • Extended Warranties (00:38:06) Debunking the effectiveness of aftermarket extended warranties, with insights on their limitations and coverage issues.
                            • Redundant Coolant Flushes (00:43:15) Discussion on the necessity of coolant flushes, signs of coolant issues, and the importance of proper maintenance.
                            • Oil Additives for Engine Safeguard (00:47:44) Contradictory information on oil additives and frequent oil changes, with a focus on the composition of oil and the need for thorough upkeep.
                            • Oil Enhancers (00:49:17) Discussion on the use of oil enhancers for cold starts and their conditional application.
                            • Undercoating (00:49:41) Debate on the necessity of undercoating for modern vehicles and its effectiveness in preventing rust.
                            • Custom Exhaust System (00:54:33) Debunking the performance gains of installing a custom exhaust system on ordinary vehicles.
                            • Dealership Oil Changes (00:56:19) Comparison of the cost and quality of oil changes at dealerships versus local mechanics or aftermarket repair facilities.
                            • Professional Detailing (00:59:55) Debate on the cost and benefits of professional detailing versus DIY cleaning with quality supplies.
                            • Misleading Presentation (01:01:48) Critique of the 15 car maintenance rip-offs presentation, discussing the lack of relevance and stereotypes in the content.
                            • The stereotype of being ripped off (01:05:06) Discussion about the stereotype of being ripped off and its impact on the automotive industry.
                            • Consulting and expert articles (01:05:59) Debunking consulting and expert articles in the automotive industry and their use of clickbait and buzzwords.
                            • Educating clients on vehicle maintenance (01:07:30) Importance of educating clients on vehicle maintenance and the need for evidence-based decision-making.
                            • Importance of ADAS calibration (01:12:16) Discussion on the importance of ADAS calibration and its impact on vehicle safety and performance.
                            • Potential risks of skipping calibration (01:15:28) Exploring the potential risks and consequences of skipping ADAS calibration in vehicle maintenance.
                            • Legal implications of skipping calibration (01:17:32) The legal implications and potential consequences of skipping calibration procedures in the automotive industry.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                         Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Our panel discusses and debunks car maintenance myths from an online article titled "15 Car Maintenance Rip-Offs You Should Avoid." They cover topics such as engine flushes, air filter replacements, fuel additives, tire shine, headlight cleaning kits, extended warranties, coolant flushes, oil additives, oil enhancers, undercoating, custom exhaust systems, dealership oil changes, and professional detailing. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Justin Morgan LMV Bavarian Technical Support and Trainer, ASE-Wave Technical Ambassador. Justin’s Previous Episode HERE. Bryan Pollock, Willco Auto Care, Sanborn, NY, and Lockport, NY Show Notes
                            • Watch Full Video Episode
                            • Engine Flushes (00:04:12) Debunking the necessity of engine flushes for well-maintained vehicles and the importance of following manufacturer's guidelines.
                            • Air Filter Replacements (00:09:50) Discussion on the necessity of replacing air filters at every oil change and the impact of environmental factors on air filter maintenance.
                            • Air Filter Size and Replacement (00:15:25) Exploring the impact of modern engine technology on air filter size and the need for evidence-based professional inspection for filter replacement.
                            • Cabin Air Filters (00:17:01) Discussion on the condition of cabin air filters and the impact of leaves and bugs on air quality.
                            • Airflow Issues (00:18:30) Addressing airflow problems caused by neglected cabin air filters and the potential damage to blower motors.
                            • Windshield Wiper Fluid (00:20:00) Debunking the effectiveness of costly windshield wiper fluid and discussing the difference in quality and impact on visibility.
                            • Octane Boosters and Fuel Additives (00:24:33) Debating the use and effectiveness of octane boosters and fuel system additives in modern vehicles.
                            • Tire Shine and Nitrogen Filling (00:29:48) Discussion on the impact of tire shine and the benefits of filling tires with nitrogen.
                            • Headlight Cleaning Kits (00:31:13) Debunking the effectiveness of expensive headlight cleaning kits and discussing alternative DIY solutions using household items.
                            • Restoring Headlights (00:33:01) Discussion on the process of restoring headlights and the potential cost-prohibitive nature of the restoration.
                            • Extended Warranties (00:38:06) Debunking the effectiveness of aftermarket extended warranties, with insights on their limitations and coverage issues.
                            • Redundant Coolant Flushes (00:43:15) Discussion on the necessity of coolant flushes, signs of coolant issues, and the importance of proper maintenance.
                            • Oil Additives for Engine Safeguard (00:47:44) Contradictory information on oil additives and frequent oil changes, with a focus on the composition of oil and the need for thorough upkeep.
                            • Oil Enhancers (00:49:17) Discussion on the use of oil enhancers for cold starts and their conditional application.
                            • Undercoating (00:49:41) Debate on the necessity of undercoating for modern vehicles and its effectiveness in preventing rust.
                            • Custom Exhaust System (00:54:33) Debunking the performance gains of installing a custom exhaust system on ordinary vehicles.
                            • Dealership Oil Changes (00:56:19) Comparison of the cost and quality of oil changes at dealerships versus local mechanics or aftermarket repair facilities.
                            • Professional Detailing (00:59:55) Debate on the cost and benefits of professional detailing versus DIY cleaning with quality supplies.
                            • Misleading Presentation (01:01:48) Critique of the 15 car maintenance rip-offs presentation, discussing the lack of relevance and stereotypes in the content.
                            • The stereotype of being ripped off (01:05:06) Discussion about the stereotype of being ripped off and its impact on the automotive industry.
                            • Consulting and expert articles (01:05:59) Debunking consulting and expert articles in the automotive industry and their use of clickbait and buzzwords.
                            • Educating clients on vehicle maintenance (01:07:30) Importance of educating clients on vehicle maintenance and the need for evidence-based decision-making.
                            • Importance of ADAS calibration (01:12:16) Discussion on the importance of ADAS calibration and its impact on vehicle safety and performance.
                            • Potential risks of skipping calibration (01:15:28) Exploring the potential risks and consequences of skipping ADAS calibration in vehicle maintenance.
                            • Legal implications of skipping calibration (01:17:32) The legal implications and potential consequences of skipping calibration procedures in the automotive industry.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                                   ]]>afd2e6e7-5ec6-4bc3-8ecd-11e7fa5937dfThu, 23 May 2024 00:15:00 -040001:20:10falsefull381381                            Zero Sum and Pro Wrestling [E135] - Automotive Field TheoryZero Sum and Pro Wrestling [E135] - Automotive Field TheoryMatt Fanslow explores the concept of zero-sum games in life and business, emphasizing the importance of collaboration over competition. He uses professional wrestling as an analogy for teamwork, discusses the value of continuous training, and advocates for ethical business practices and the benefits of a supportive industry network.

                            Show Notes

                            • Zero Sum Games (00:01:18)
                            • Professional Wrestling as an Example (00:03:59) 
                            • NAPA Auto Tech Training Programs (00:07:45)
                            • Shifting Marketing Strategy (00:10:09) 
                            • Raising Perceived Value (00:15:09) 
                            • Creating a Zero-Sum Situation (00:19:59) 
                            • Rising Tide Lifts All Boats (00:21:06) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            Matt Fanslow explores the concept of zero-sum games in life and business, emphasizing the importance of collaboration over competition. He uses professional wrestling as an analogy for teamwork, discusses the value of continuous training, and advocates for ethical business practices and the benefits of a supportive industry network.

                            Show Notes

                            • Zero Sum Games (00:01:18)
                            • Professional Wrestling as an Example (00:03:59) 
                            • NAPA Auto Tech Training Programs (00:07:45)
                            • Shifting Marketing Strategy (00:10:09) 
                            • Raising Perceived Value (00:15:09) 
                            • Creating a Zero-Sum Situation (00:19:59) 
                            • Rising Tide Lifts All Boats (00:21:06) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            b699cdda-3bbc-4043-8705-89fc14f1764fWed, 22 May 2024 00:15:00 -040023:58falsebonus                            Walker's Hierarchy of Marketing Needs [E101] - The Auto Repair Marketing PodcastWalker's Hierarchy of Marketing Needs [E101] - The Auto Repair Marketing PodcastWhen it comes to marketing there’s an order to things. You want to build on a solid foundation. You shouldn’t just focus on the marketing tactics you are most interested in, but rather what is most important to the business’ survival first, then long-term growth, and then thriving as an empire.

                            It’s not so different from the basic needs of a human, and that’s the comparison we’re making today. So listen in to hear an interesting take on how you can use Maslow’s Hierarchy of Needs to determine what you should be doing in your marketing based on the current position of your business.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Blog: Walker’s Hierarchy or Marketing Needs

                            Show Notes with Timestamps

                            • Walker's Hierarchy of Marketing Needs (00:00:10) Brian introduces the topic and mentions the episode's main focus.
                            • Introduction to Maslow's Hierarchy of Needs (00:00:52) Kim expresses skepticism about relating Maslow's hierarchy to marketing.
                            • Matt Fangio's Influence (00:02:30) Brian credits Matt Fangio for the idea and discusses his intelligence.
                            • Understanding Maslow's Hierarchy (00:03:40) Kim expresses initial skepticism, and Brian explains the need for thorough research.
                            • Value of Maslow's Hierarchy in Marketing (00:06:21) Brian realizes the practical value of Maslow's hierarchy for evaluating marketing strategies.
                            • Comparison of Basic Business Needs to Maslow's Hierarchy (00:09:27) Brian compares basic business needs to Maslow's hierarchy of needs.
                            • Importance of Google Business Profile (00:11:59) Brian emphasizes the importance of a Google Business Profile for any business.
                            • Website as Marketing Hub (00:13:11) Brian discusses the significance of a website as the central hub for marketing efforts.
                            • Building Your Brand (00:15:04) Discusses the importance of building an email and texting list, creating a separate podcast, and the significance of having a website.
                            • DIY Website Building (00:16:00) Emphasizes the option to build a website using platforms like Wix or Squarespace, and the importance of eventually investing in a professional website.
                            • Social Media Pages (00:16:33) Discusses the importance of creating and regularly posting on social media pages, and the role they play in building trust and familiarity with potential customers.
                            • Safety and Security (00:18:53) Relates Maslow's theory of personal security to the importance of reputation in business, and introduces the topics of reviews, content marketing, and search engine optimization.
                            • Reputation and Reviews (00:20:25) Discusses the significance of good reviews in establishing trust and reputation, and the role of CRM systems in managing reviews.
                            • Content Marketing (00:23:36) Emphasizes the importance of businesses being media companies first and creating content to establish trust and thought leadership.
                            • Search Engine Optimization (00:27:00) Explains the importance of being found online through SEO and Google Ads, and how these strategies contribute to driving business to the shop.
                            • Issues with Marketing (00:29:17) Discussion about not being overwhelmed by marketing tasks and taking it step by step.
                            • Importance of Networking (00:30:03) Emphasis on the significance of networking and building relationships in business.
                            • Chambers of Commerce and BNI (00:35:47) Explanation of the benefits of being involved in chambers of commerce and BNI for business networking.
                            • Moving from Good to Great (00:42:04) Highlighting the transition from being a good shop to a top-tier shop through self-fulfillment and self-actualization.
                            • The fourth level: Brand building (00:43:58) Discusses the uniqueness of a shop, brand building, and the importance of being recognized and respected.
                            • Advanced digital marketing strategies (00:50:32) Explains the importance of understanding the client and brand, and how advanced targeting and marketing can be achieved.
                            • Community involvement and impact (00:52:23) Emphasizes the significance of community involvement, sponsoring events, and creating solutions within the community.
                            • Cultural impact and shop culture (00:55:23) Discusses the positive impact of the shop culture and its connection to pop culture, reflecting a deep and positive influence.
                            • Self-actualization and fulfillment (00:56:23) Explores reaching one's full potential, achieving self-fulfillment, and making a positive impact without solely relying on wealth.
                            • Self-Actualization and Thought Leadership (00:58:40) Discussion about thought leadership, educating clients, and hosting technical trainings.
                            • Community Impact and Strategic Partnerships (00:59:50) Exploring the impact on the community, hosting events, and forming strategic partnerships.
                            • Becoming an Integral Part of the Community (01:01:17) Examples of local businesses making a significant impact in their community.
                            • The Importance of Marketing Alignment (01:03:22) The significance of aligning marketing efforts with the business's stage and goals.
                            • Networking and Brand Building (01:04:23) The necessity of networking and brand building for business growth.
                            • Encouraging Blog Access (01:05:29) Encouragement to access the blog for a deeper understanding of the discussed topics.
                            • Closing Remarks and Podcast Promotion (01:06:11) Closing remarks, promotion of another podcast, and encouraging further listenership.


                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            When it comes to marketing there’s an order to things. You want to build on a solid foundation. You shouldn’t just focus on the marketing tactics you are most interested in, but rather what is most important to the business’ survival first, then long-term growth, and then thriving as an empire.

                            It’s not so different from the basic needs of a human, and that’s the comparison we’re making today. So listen in to hear an interesting take on how you can use Maslow’s Hierarchy of Needs to determine what you should be doing in your marketing based on the current position of your business.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            Blog: Walker’s Hierarchy or Marketing Needs

                            Show Notes with Timestamps

                            • Walker's Hierarchy of Marketing Needs (00:00:10) Brian introduces the topic and mentions the episode's main focus.
                            • Introduction to Maslow's Hierarchy of Needs (00:00:52) Kim expresses skepticism about relating Maslow's hierarchy to marketing.
                            • Matt Fangio's Influence (00:02:30) Brian credits Matt Fangio for the idea and discusses his intelligence.
                            • Understanding Maslow's Hierarchy (00:03:40) Kim expresses initial skepticism, and Brian explains the need for thorough research.
                            • Value of Maslow's Hierarchy in Marketing (00:06:21) Brian realizes the practical value of Maslow's hierarchy for evaluating marketing strategies.
                            • Comparison of Basic Business Needs to Maslow's Hierarchy (00:09:27) Brian compares basic business needs to Maslow's hierarchy of needs.
                            • Importance of Google Business Profile (00:11:59) Brian emphasizes the importance of a Google Business Profile for any business.
                            • Website as Marketing Hub (00:13:11) Brian discusses the significance of a website as the central hub for marketing efforts.
                            • Building Your Brand (00:15:04) Discusses the importance of building an email and texting list, creating a separate podcast, and the significance of having a website.
                            • DIY Website Building (00:16:00) Emphasizes the option to build a website using platforms like Wix or Squarespace, and the importance of eventually investing in a professional website.
                            • Social Media Pages (00:16:33) Discusses the importance of creating and regularly posting on social media pages, and the role they play in building trust and familiarity with potential customers.
                            • Safety and Security (00:18:53) Relates Maslow's theory of personal security to the importance of reputation in business, and introduces the topics of reviews, content marketing, and search engine optimization.
                            • Reputation and Reviews (00:20:25) Discusses the significance of good reviews in establishing trust and reputation, and the role of CRM systems in managing reviews.
                            • Content Marketing (00:23:36) Emphasizes the importance of businesses being media companies first and creating content to establish trust and thought leadership.
                            • Search Engine Optimization (00:27:00) Explains the importance of being found online through SEO and Google Ads, and how these strategies contribute to driving business to the shop.
                            • Issues with Marketing (00:29:17) Discussion about not being overwhelmed by marketing tasks and taking it step by step.
                            • Importance of Networking (00:30:03) Emphasis on the significance of networking and building relationships in business.
                            • Chambers of Commerce and BNI (00:35:47) Explanation of the benefits of being involved in chambers of commerce and BNI for business networking.
                            • Moving from Good to Great (00:42:04) Highlighting the transition from being a good shop to a top-tier shop through self-fulfillment and self-actualization.
                            • The fourth level: Brand building (00:43:58) Discusses the uniqueness of a shop, brand building, and the importance of being recognized and respected.
                            • Advanced digital marketing strategies (00:50:32) Explains the importance of understanding the client and brand, and how advanced targeting and marketing can be achieved.
                            • Community involvement and impact (00:52:23) Emphasizes the significance of community involvement, sponsoring events, and creating solutions within the community.
                            • Cultural impact and shop culture (00:55:23) Discusses the positive impact of the shop culture and its connection to pop culture, reflecting a deep and positive influence.
                            • Self-actualization and fulfillment (00:56:23) Explores reaching one's full potential, achieving self-fulfillment, and making a positive impact without solely relying on wealth.
                            • Self-Actualization and Thought Leadership (00:58:40) Discussion about thought leadership, educating clients, and hosting technical trainings.
                            • Community Impact and Strategic Partnerships (00:59:50) Exploring the impact on the community, hosting events, and forming strategic partnerships.
                            • Becoming an Integral Part of the Community (01:01:17) Examples of local businesses making a significant impact in their community.
                            • The Importance of Marketing Alignment (01:03:22) The significance of aligning marketing efforts with the business's stage and goals.
                            • Networking and Brand Building (01:04:23) The necessity of networking and brand building for business growth.
                            • Encouraging Blog Access (01:05:29) Encouragement to access the blog for a deeper understanding of the discussed topics.
                            • Closing Remarks and Podcast Promotion (01:06:11) Closing remarks, promotion of another podcast, and encouraging further listenership.


                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            34c4f5b8-920e-47dd-9735-d76daa7f5d97Wed, 22 May 2024 00:15:00 -040001:06:50falsebonus                            Are You Really Checking Batteries and Tires? AAA Knows You’re Not! [RR 956]Are You Really Checking Batteries and Tires? AAA Knows You're Not! [RR 956]Thanks to our Partner, NAPA Auto Care Jim Sennett from AAA focuses on the significance of maintenance in reducing roadside events, the impact of battery and tire issues, and the importance of regular vehicle inspections. He dives into AAA's role in roadside assistance, battery sales, the importance of education in the industry, and the need to shift perception to attract more talent to the skilled trades. Jim Sennett, National Repair Programs Manager, AAA National Show Notes
                            • Watch Full Video Episode
                            • The importance of testing and replacing vehicle batteries (00:01:00) Discussion about the high number of roadside events AAA responds to each year and the need for proper training and education in the automotive industry.
                            • The significance of testing batteries in safety inspections (00:01:59) Highlighting the need to test batteries during safety inspections and the impact of seasonal changes on battery performance.
                            • Partnership with NAPA to sell AAA batteries (00:03:45) Discussion about the partnership between AAA and NAPA to sell AAA batteries in NAPA stores and the benefits for AAA members.
                            • The need for proper battery testing and maintenance (00:06:32) Emphasizing the importance of testing batteries, especially with the increasing use of technology in vehicles, and the upcoming program "Test Every Vehicle" with NAPA.
                            • Promoting the automotive industry as a rewarding career path (00:10:15) Encouraging students to consider automotive technology programs as a rewarding career path and the evolution of training programs in the automotive industry.
                            • Addressing the shortage of skilled technicians (00:15:20) Discussion about the shortage of skilled technicians and the importance of promoting skilled trades as a valuable career choice for future generations.
                            • The importance of skilled trades (00:16:09) Discussion on the need to eliminate the stigma around trade careers and advocate for skilled trades as a rewarding career path.
                            • Challenges of traditional education (00:16:53) Reflection on the value of traditional college education and the need to rethink the education system's approach to learning and career preparation.
                            • Apprenticeship programs and earning while learning (00:19:50) Discussion on the benefits of apprenticeship programs, earning while learning, and the potential for launching apprentice programs in partnership with NAPA.
                            • Industry challenges and opportunities (00:21:04) Insights into the automotive industry, the need for more technical expertise due to technological advancements, and the potential for growth in the field.
                            • Role of independent repair shops and competition (00:28:26) Discussion on the importance of independent repair shops, the role of competition, and the significance of customer relationships in the automotive industry.
                            • Engaging with students and education initiatives (00:30:20) The importance of engaging with high school students, promoting automotive careers, and the need for industry involvement in educational initiatives.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            Thanks to our Partner, NAPA Auto Care Jim Sennett from AAA focuses on the significance of maintenance in reducing roadside events, the impact of battery and tire issues, and the importance of regular vehicle inspections. He dives into AAA's role in roadside assistance, battery sales, the importance of education in the industry, and the need to shift perception to attract more talent to the skilled trades. Jim Sennett, National Repair Programs Manager, AAA National Show Notes
                            • Watch Full Video Episode
                            • The importance of testing and replacing vehicle batteries (00:01:00) Discussion about the high number of roadside events AAA responds to each year and the need for proper training and education in the automotive industry.
                            • The significance of testing batteries in safety inspections (00:01:59) Highlighting the need to test batteries during safety inspections and the impact of seasonal changes on battery performance.
                            • Partnership with NAPA to sell AAA batteries (00:03:45) Discussion about the partnership between AAA and NAPA to sell AAA batteries in NAPA stores and the benefits for AAA members.
                            • The need for proper battery testing and maintenance (00:06:32) Emphasizing the importance of testing batteries, especially with the increasing use of technology in vehicles, and the upcoming program "Test Every Vehicle" with NAPA.
                            • Promoting the automotive industry as a rewarding career path (00:10:15) Encouraging students to consider automotive technology programs as a rewarding career path and the evolution of training programs in the automotive industry.
                            • Addressing the shortage of skilled technicians (00:15:20) Discussion about the shortage of skilled technicians and the importance of promoting skilled trades as a valuable career choice for future generations.
                            • The importance of skilled trades (00:16:09) Discussion on the need to eliminate the stigma around trade careers and advocate for skilled trades as a rewarding career path.
                            • Challenges of traditional education (00:16:53) Reflection on the value of traditional college education and the need to rethink the education system's approach to learning and career preparation.
                            • Apprenticeship programs and earning while learning (00:19:50) Discussion on the benefits of apprenticeship programs, earning while learning, and the potential for launching apprentice programs in partnership with NAPA.
                            • Industry challenges and opportunities (00:21:04) Insights into the automotive industry, the need for more technical expertise due to technological advancements, and the potential for growth in the field.
                            • Role of independent repair shops and competition (00:28:26) Discussion on the importance of independent repair shops, the role of competition, and the significance of customer relationships in the automotive industry.
                            • Engaging with students and education initiatives (00:30:20) The importance of engaging with high school students, promoting automotive careers, and the need for industry involvement in educational initiatives.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            9013fee1-bd55-4aa0-8262-fad43664794eTue, 21 May 2024 00:15:00 -040030:53falsefull956956                            Dressing to Impress: Setting the Standard of Professionalism in Your Auto Repair Shop [E165] - Chris Cotton Weekly BlitzDressing to Impress: Setting the Standard of Professionalism in Your Auto Repair Shop [E165] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching underscores the significance of professional attire in the auto repair industry. He connects dressing well with increased confidence, employee morale, and customer trust. Cotton shares personal anecdotes and cites studies on "enclothed cognition," reinforcing the idea that appearance can influence performance. He offers practical advice for shop owners to elevate their business's professionalism through attire, leadership, and delegation. Cotton concludes by advocating for a standard of respect and dedication in the industry, supported by the episode's sponsor, Shop Marketing Pros.

                            The importance of dressing professionally (00:01:15) Chris discusses the impact of dressing professionally on business perception, employee morale, and customer confidence.

                            The psychological impact of dressing well (00:03:22) Chris explores the psychological connection between dressing well and feeling better, projecting confidence, and improving performance.

                            Supporting data on the importance of dressing well (00:05:33) Chris presents data on perception and trust, employee morale, and customer confidence related to professional appearance.

                            Setting a new standard (00:06:45) Chris provides practical tips for setting a standard of professionalism, including investing in quality uniforms and leading by example.

                            The role of the owner in dressing professionally (00:07:49) Chris emphasizes the role of the owner in creating a culture of professionalism and setting boundaries through professional attire.

                            The pledge to elevate industry standards (00:11:15) Chris encourages listeners to join him in pledging to dress professionally, reflecting respect for themselves, employees, and customers.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching underscores the significance of professional attire in the auto repair industry. He connects dressing well with increased confidence, employee morale, and customer trust. Cotton shares personal anecdotes and cites studies on "enclothed cognition," reinforcing the idea that appearance can influence performance. He offers practical advice for shop owners to elevate their business's professionalism through attire, leadership, and delegation. Cotton concludes by advocating for a standard of respect and dedication in the industry, supported by the episode's sponsor, Shop Marketing Pros.

                            The importance of dressing professionally (00:01:15) Chris discusses the impact of dressing professionally on business perception, employee morale, and customer confidence.

                            The psychological impact of dressing well (00:03:22) Chris explores the psychological connection between dressing well and feeling better, projecting confidence, and improving performance.

                            Supporting data on the importance of dressing well (00:05:33) Chris presents data on perception and trust, employee morale, and customer confidence related to professional appearance.

                            Setting a new standard (00:06:45) Chris provides practical tips for setting a standard of professionalism, including investing in quality uniforms and leading by example.

                            The role of the owner in dressing professionally (00:07:49) Chris emphasizes the role of the owner in creating a culture of professionalism and setting boundaries through professional attire.

                            The pledge to elevate industry standards (00:11:15) Chris encourages listeners to join him in pledging to dress professionally, reflecting respect for themselves, employees, and customers.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            a10b293f-7e59-4d8e-b452-a3ef2a6571ccMon, 20 May 2024 00:15:00 -040011:12falsebonus                            Chilling Truths: The Impact of New Refrigerants in the Automotive Aftermarket [RR 955]Chilling Truths: The Impact of New Refrigerants in the Automotive Aftermarket [RR 955] Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded Live at the TST Big Event, Michael Ingvardsen, Global Technical Training Manager from Nissens Automotive, discusses the evolving challenges and advancements in automotive air conditioning systems, including the potential warranty issues arising from using alternative refrigerants. This episode is a roadmap for staying informed, proactive, and environmentally conscious as we navigate the transition to new refrigerants. Michael Ingvardsen, Global Technical Training Manager, Nissens Automotive
                            Show Notes
                            • Watch Full Video Episode
                            • Impacts of new refrigerants (00:03:07) Discussion on the impact of new refrigerants on the automotive aftermarket industry.
                            • Testing and approval of new refrigerants (00:04:44) Testing and approval process for new refrigerants, including warranty implications.
                            • Industry response and concerns (00:08:07) Concerns and responses from the industry regarding the use of replacement refrigerants.
                            • Challenges and best practices (00:09:23) Challenges and best practices for shops in dealing with new refrigerants and components.
                            • Warranty implications (00:09:49) Discussion on warranty implications related to the use of new refrigerants and components.
                            • Industry communication and training (00:10:37) Importance of industry-wide communication and training on the use of new refrigerants.
                            • System maintenance and practices (00:11:34) Impact of new refrigerants on system maintenance and best practices.
                            • Industry readiness and response (00:13:15) Discussion on industry readiness and response to the introduction of new refrigerants.
                            • Cost and environmental considerations (00:18:04) Considerations for choosing replacement refrigerants based on cost and environmental impact.
                            • The concern about heat pump systems (00:19:22) Discussion about the technical concerns and impact of heat pump systems on warranty situations.
                            • European focus on heat pump cars (00:20:15) Insights into heat pumps by European vehicle manufacturers.
                            • Training for diagnosing heat pump systems (00:21:21) The necessity of understanding heat transfer and the flow of refrigerant in a heat pump system for effective diagnosis.
                            • Life lessons and analogies with heat pumps (00:22:47) Humorous analogies and life lessons related to heat pump systems and relationships.
                            • Challenges and changes in refrigerants (00:26:15) Discussion about the re-evaluation of refrigerants in Europe and the challenges in adapting to new environmental regulations.
                            • Importance of staying updated and educated (00:27:09) Encouragement for professionals to stay updated, attend classes, and be experts in air conditioning systems.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]> Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded Live at the TST Big Event, Michael Ingvardsen, Global Technical Training Manager from Nissens Automotive, discusses the evolving challenges and advancements in automotive air conditioning systems, including the potential warranty issues arising from using alternative refrigerants. This episode is a roadmap for staying informed, proactive, and environmentally conscious as we navigate the transition to new refrigerants. Michael Ingvardsen, Global Technical Training Manager, Nissens Automotive
                            Show Notes
                            • Watch Full Video Episode
                            • Impacts of new refrigerants (00:03:07) Discussion on the impact of new refrigerants on the automotive aftermarket industry.
                            • Testing and approval of new refrigerants (00:04:44) Testing and approval process for new refrigerants, including warranty implications.
                            • Industry response and concerns (00:08:07) Concerns and responses from the industry regarding the use of replacement refrigerants.
                            • Challenges and best practices (00:09:23) Challenges and best practices for shops in dealing with new refrigerants and components.
                            • Warranty implications (00:09:49) Discussion on warranty implications related to the use of new refrigerants and components.
                            • Industry communication and training (00:10:37) Importance of industry-wide communication and training on the use of new refrigerants.
                            • System maintenance and practices (00:11:34) Impact of new refrigerants on system maintenance and best practices.
                            • Industry readiness and response (00:13:15) Discussion on industry readiness and response to the introduction of new refrigerants.
                            • Cost and environmental considerations (00:18:04) Considerations for choosing replacement refrigerants based on cost and environmental impact.
                            • The concern about heat pump systems (00:19:22) Discussion about the technical concerns and impact of heat pump systems on warranty situations.
                            • European focus on heat pump cars (00:20:15) Insights into heat pumps by European vehicle manufacturers.
                            • Training for diagnosing heat pump systems (00:21:21) The necessity of understanding heat transfer and the flow of refrigerant in a heat pump system for effective diagnosis.
                            • Life lessons and analogies with heat pumps (00:22:47) Humorous analogies and life lessons related to heat pump systems and relationships.
                            • Challenges and changes in refrigerants (00:26:15) Discussion about the re-evaluation of refrigerants in Europe and the challenges in adapting to new environmental regulations.
                            • Importance of staying updated and educated (00:27:09) Encouragement for professionals to stay updated, attend classes, and be experts in air conditioning systems.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]>635c8fff-d022-4856-8bc0-e4158da5c1c1Fri, 17 May 2024 00:15:00 -040027:44falsefull955955Housing Market, Paying Off Your House and Sky High Interest Rates [E118] - Business By The NumbersHousing Market, Paying Off Your House and Sky High Interest Rates [E118] - Business By The NumbersIn this episode, Hunt tackles the pressing issues facing the housing market in 2024, discussing the impact of interest rates and the real affordability of homes.

                            • Interest Rates Surge: Exploring how doubled interest rates are drastically affecting monthly payments.

                            • Affordability Crisis: Delving into how rising home prices are outpacing income growth, making home ownership a distant dream for many.

                            • Economic Insights: Analyzing the mismatch between the growth in home prices and stagnant wage increases.

                            • Future Risks: Assessing potential market corrections and their consequences on homeowners and the economy.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.


                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            In this episode, Hunt tackles the pressing issues facing the housing market in 2024, discussing the impact of interest rates and the real affordability of homes.

                            • Interest Rates Surge: Exploring how doubled interest rates are drastically affecting monthly payments.

                            • Affordability Crisis: Delving into how rising home prices are outpacing income growth, making home ownership a distant dream for many.

                            • Economic Insights: Analyzing the mismatch between the growth in home prices and stagnant wage increases.

                            • Future Risks: Assessing potential market corrections and their consequences on homeowners and the economy.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.


                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            81d1dd04-c078-4c3b-a25d-5a0669846871Thu, 16 May 2024 00:15:00 -040045:14falsebonus                            Shop Owner Reacts to His 360 Review From His Team [THA 380]Shop Owner Reacts to His 360 Review From His Team [THA 380]Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class In this groundbreaking episode, shop owner Brin Kline undergoes a first-of-its-kind 360-degree review by his team. The session unveils insights into leadership, stress management, communication, team dynamics, and the importance of training. Through candid discussions, Brin and his team explore opportunities for growth and improvement, highlighting the value of feedback in enhancing leadership skills and business operations. Brin Kline, Shop Owner, Assured Auto Works, Melbourne, FL Carlos Mercado, Lead Technician Matt Cusick, Technician JD Winkler, Service Advisor Jeremy Good, CSR
                            • Watch Full Video Episode
                            • Brin's Review Plan (00:02:12) Brin discusses his long-standing plan for a 360-degree review, expressing excitement and nervousness about the process.
                            • Initial Employee Feedback (00:05:17) Employees introduce themselves, discuss their roles, and provide initial feedback on Bryn's leadership and communication style.
                            • Brin's Leadership and Recognition (00:06:42) Employees share their experiences with Brin's recognition and feedback style, highlighting his quiet but supportive approach.
                            • Brin's Problem-Solving and Approachability (00:08:53) Employees discuss Brin's willingness to solve problems and his approachability in addressing their needs.
                            • Innovation and Motivation (00:11:01) Employees acknowledge Brin's encouragement of innovation and positive influence on their professional growth and motivation.
                            • Direction and Advice (00:12:27) Employees affirm Brin's clear communication about the company's direction and his availability for advice and guidance.
                            • Conflict Management (00:14:50) Employees discuss Brin's role in managing conflicts and providing support for resolving issues within the team.
                            • Celebration of Wins (00:17:16) Employees share their experiences of celebrating wins as a team, highlighting Bryn's support for acknowledging successes.
                            • The small wins (00:18:04) Brin and the team discuss the importance of celebrating small victories in the shop and recognizing the challenges in the automotive industry.
                            • Celebrating achievements (00:21:20) The team emphasizes the significance of acknowledging and celebrating achievements, even small ones, in the shop to boost morale.
                            • Trust and company culture (00:22:06) The discussion revolves around the high degree of trust within the company and the value of the company's culture.
                            • Access to training (00:23:58) Brin's commitment to providing access to training for the team, including support for attending conferences and joining training programs like Toastmasters.
                            • Stress management (00:28:26) The team discusses how Brin proactively manages stress within the company and encourages employees to take time for themselves.
                            • Opportunities for collaboration (00:34:25) The team shares experiences of collaborating with Bryn to improve customer experience, policies, and procedures, highlighting Brin's encouragement for collaboration in problem-solving and diagnostics.
                            • Brin's Reflection on Feedback (00:36:20) Brin reflects on feedback and the importance of long-term thinking and motivation for his team.
                            • Brin's Training Approach (00:37:17) Brin discusses his approach to training and empowering his team to make decisions, emphasizing the importance of open communication.
                            • Brin's Leadership Improvement (00:38:17) Employees provide feedback on areas where Bryn can improve as a leader, including stress management, setting deadlines, and communication.
                            • Brin's Reflection on Employee Feedback (00:44:55) Brin reflects on the feedback received from employees, acknowledging the areas for improvement and expressing gratitude for their input.
                            • Brin's Acknowledgment and Praise for Employees (00:49:12) Brin acknowledges and praises his employees for their work, expressing gratitude and trust in their abilities.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                            Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class In this groundbreaking episode, shop owner Brin Kline undergoes a first-of-its-kind 360-degree review by his team. The session unveils insights into leadership, stress management, communication, team dynamics, and the importance of training. Through candid discussions, Brin and his team explore opportunities for growth and improvement, highlighting the value of feedback in enhancing leadership skills and business operations. Brin Kline, Shop Owner, Assured Auto Works, Melbourne, FL Carlos Mercado, Lead Technician Matt Cusick, Technician JD Winkler, Service Advisor Jeremy Good, CSR
                            • Watch Full Video Episode
                            • Brin's Review Plan (00:02:12) Brin discusses his long-standing plan for a 360-degree review, expressing excitement and nervousness about the process.
                            • Initial Employee Feedback (00:05:17) Employees introduce themselves, discuss their roles, and provide initial feedback on Bryn's leadership and communication style.
                            • Brin's Leadership and Recognition (00:06:42) Employees share their experiences with Brin's recognition and feedback style, highlighting his quiet but supportive approach.
                            • Brin's Problem-Solving and Approachability (00:08:53) Employees discuss Brin's willingness to solve problems and his approachability in addressing their needs.
                            • Innovation and Motivation (00:11:01) Employees acknowledge Brin's encouragement of innovation and positive influence on their professional growth and motivation.
                            • Direction and Advice (00:12:27) Employees affirm Brin's clear communication about the company's direction and his availability for advice and guidance.
                            • Conflict Management (00:14:50) Employees discuss Brin's role in managing conflicts and providing support for resolving issues within the team.
                            • Celebration of Wins (00:17:16) Employees share their experiences of celebrating wins as a team, highlighting Bryn's support for acknowledging successes.
                            • The small wins (00:18:04) Brin and the team discuss the importance of celebrating small victories in the shop and recognizing the challenges in the automotive industry.
                            • Celebrating achievements (00:21:20) The team emphasizes the significance of acknowledging and celebrating achievements, even small ones, in the shop to boost morale.
                            • Trust and company culture (00:22:06) The discussion revolves around the high degree of trust within the company and the value of the company's culture.
                            • Access to training (00:23:58) Brin's commitment to providing access to training for the team, including support for attending conferences and joining training programs like Toastmasters.
                            • Stress management (00:28:26) The team discusses how Brin proactively manages stress within the company and encourages employees to take time for themselves.
                            • Opportunities for collaboration (00:34:25) The team shares experiences of collaborating with Bryn to improve customer experience, policies, and procedures, highlighting Brin's encouragement for collaboration in problem-solving and diagnostics.
                            • Brin's Reflection on Feedback (00:36:20) Brin reflects on feedback and the importance of long-term thinking and motivation for his team.
                            • Brin's Training Approach (00:37:17) Brin discusses his approach to training and empowering his team to make decisions, emphasizing the importance of open communication.
                            • Brin's Leadership Improvement (00:38:17) Employees provide feedback on areas where Bryn can improve as a leader, including stress management, setting deadlines, and communication.
                            • Brin's Reflection on Employee Feedback (00:44:55) Brin reflects on the feedback received from employees, acknowledging the areas for improvement and expressing gratitude for their input.
                            • Brin's Acknowledgment and Praise for Employees (00:49:12) Brin acknowledges and praises his employees for their work, expressing gratitude and trust in their abilities.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                            107aec3e-34bc-4b58-806e-6b692c1ee25cThu, 16 May 2024 00:15:00 -040051:11falsefull380380                            The Sport of Auto Repair with Chris Jones [E134] - Automotive Field TheoryThe Sport of Auto Repair with Chris Jones [E134] - Automotive Field TheoryMatt Fanslow and Chris Jones, editor for Ratchet+Wrench and Endeavor Business Media, discuss the similarities between sports and business, focusing on talent development, leadership, and team dynamics. The conversation covers the importance of creating a winning culture, being open to new opportunities, and the impact of long-term thinking versus short-term decisions. They also touch on the role of leadership in fostering a supportive environment and the parallels between a football team's offense and defense with the front and back of the shop in auto repair.

                            Show Notes

                            • The parallels between sports and business (00:00:40) 
                            • Mark Cuban's practicality and work ethic (00:01:11) 
                            • Examples of underestimated talent in sports (00:11:13) 
                            • The importance of work environment (00:15:42) 
                            • Players leaving toxic environments (00:17:19) 
                            • Players restructuring contracts (00:18:39)
                            • Finding talent beyond high draft picks (00:22:21) 
                            • Building a winning culture (00:26:00) 
                            • Isaiah Thomas and the New York Knicks (00:32:13) 
                            • Aging Player Syndrome (00:34:35) 
                            • Creating an Environment for Talent to Succeed (00:35:52) 
                            • Impact of Compensation Structure (00:37:15) 
                            • Respect for Time and Collaboration (00:39:28) 
                            • Leadership and Culture in Sports and Business (00:40:37) 
                            • Cultural Impact of Key Players (00:43:24) 
                            • Leadership and Passion for Winning (00:47:42) 
                            • The comparison between football and shop management (00:48:25) 
                            • Managing and improving shop performance (00:50:36) 
                            • Evaluating talent and maintaining a positive culture (00:54:51) 
                            • The role of the coach in shaping the team's culture (00:58:45) 
                            • The intense competitiveness and dedication of Michael Jordan (01:03:05)
                            • Draymond Green's Incident (01:05:17) 
                            • Warriors Culture (01:06:32)
                            • Durant's Leadership (01:07:30) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            Matt Fanslow and Chris Jones, editor for Ratchet+Wrench and Endeavor Business Media, discuss the similarities between sports and business, focusing on talent development, leadership, and team dynamics. The conversation covers the importance of creating a winning culture, being open to new opportunities, and the impact of long-term thinking versus short-term decisions. They also touch on the role of leadership in fostering a supportive environment and the parallels between a football team's offense and defense with the front and back of the shop in auto repair.

                            Show Notes

                            • The parallels between sports and business (00:00:40) 
                            • Mark Cuban's practicality and work ethic (00:01:11) 
                            • Examples of underestimated talent in sports (00:11:13) 
                            • The importance of work environment (00:15:42) 
                            • Players leaving toxic environments (00:17:19) 
                            • Players restructuring contracts (00:18:39)
                            • Finding talent beyond high draft picks (00:22:21) 
                            • Building a winning culture (00:26:00) 
                            • Isaiah Thomas and the New York Knicks (00:32:13) 
                            • Aging Player Syndrome (00:34:35) 
                            • Creating an Environment for Talent to Succeed (00:35:52) 
                            • Impact of Compensation Structure (00:37:15) 
                            • Respect for Time and Collaboration (00:39:28) 
                            • Leadership and Culture in Sports and Business (00:40:37) 
                            • Cultural Impact of Key Players (00:43:24) 
                            • Leadership and Passion for Winning (00:47:42) 
                            • The comparison between football and shop management (00:48:25) 
                            • Managing and improving shop performance (00:50:36) 
                            • Evaluating talent and maintaining a positive culture (00:54:51) 
                            • The role of the coach in shaping the team's culture (00:58:45) 
                            • The intense competitiveness and dedication of Michael Jordan (01:03:05)
                            • Draymond Green's Incident (01:05:17) 
                            • Warriors Culture (01:06:32)
                            • Durant's Leadership (01:07:30) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            e5ee2031-3f2b-49ab-ac60-922b5b9cf9c8Wed, 15 May 2024 00:15:00 -040001:09:56falsebonus                            A Meeting Of The Marketing Minds [E100] - The Auto Repair Marketing PodcastA Meeting Of The Marketing Minds [E100] - The Auto Repair Marketing PodcastIn episode 100 of The Auto Repair Marketing Podcast, we invite Tony Mercury from AutoShop Solutions, Carrie-Lynn Rodenberg from Turnkey Marketing, Connor Tracy from Kukui, and Kelsey Outram from Lift Auto Repair Marketing to join us for a meeting of the marketing minds. We talk about where marketing has been, where it’s going, and drop lots of useful knowledge bombs for shop owners to implement in their marketing!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)


                            How To Get In Touch With the guest

                            Tony Mercury - https://www.linkedin.com/in/tony-mercury-759061b/

                            Connor Tracy - https://www.linkedin.com/in/connor-tracy-005a5663/

                            Carrie-Lynn Rodenburg - https://www.turnkeyautomarketing.com/contact-us/

                            Kelsey Outram - https://www.linkedin.com/in/kelseyoutram/

                            Show Notes with Timestamps

                            • The introduction (00:00:01) Introduction of the episode, sponsors, and special guests.
                            • Discussing the future of marketing (00:01:17) Conversation about the future of marketing and the gathering of various marketers in the industry.
                            • The significance of change in marketing (00:03:43) Discussion on the significant changes in marketing for auto repair shops over the last decade.
                            • Common mistakes in marketing for auto repair shops (00:05:31) Addressing common mistakes made by auto repair shop owners in their marketing efforts.
                            • Challenges in communication and handoff from marketing to sales (00:07:19) Challenges and issues related to communication and handoff from marketing to sales within auto repair shops.
                            • Role of AI and automation in marketing (00:10:08) Exploring the role of AI and automation in the future of marketing for auto repair shops.
                            • AI in Marketing (00:14:07) AI's role in targeting audiences and delivering custom messages through different platforms.
                            • Emerging Technologies for Auto Repair (00:15:10) Shift from web dominance to direct-to-consumer strategies, including online scheduling and live scheduling.
                            • Google's Monetization and Direct-to-Consumer Shift (00:16:11) Google's efforts to monetize and sidestep web-based processes, leading to a shift in consumer behavior.
                            • Omnichannel Interactions and Augmented Reality (00:18:21) Discussion on changing consumer interactions and potential future use of augmented reality in marketing and repair processes.
                            • Telematics and Data Privacy Concerns (00:20:42) The use of telematics in remote diagnostics and the impact of data privacy concerns on the industry.
                            • Marketing Differentiation and Community Involvement (00:24:38) Strategies for auto repair shops to differentiate themselves through customer-centric marketing and community involvement.
                            • Humanizing the Auto Repair Experience (00:28:02) The importance of humanizing the auto repair experience and leveraging social media for personal connections with customers.
                            • Humanized Touches and Great Reviews (00:29:00) Discussion on the importance of humanized touches and leveraging great reviews for marketing.
                            • Overthinking Marketing and Human Connection (00:30:10) Emphasizing the simplicity of marketing as human connection and the need for shop owners to connect with their community.
                            • Defining Unique Service Propositions (00:31:41) Highlighting the importance of defining what makes auto repair shops unique and understanding their unique service propositions for effective marketing.
                            • Underrated Marketing Tactic: Customer Testimonial Videos (00:33:05) Advocating for the use of customer testimonial videos as an underrated marketing tactic for auto repair shops.
                            • Consistency and Patience in Marketing (00:34:24) Emphasizing the significance of consistency and patience in marketing strategies for long-term success.
                            • Personal Touch and Overrated Word of Mouth Marketing (00:37:51) Discussion on the value of personal touch in marketing and the overreliance on word of mouth marketing.
                            • Measuring Results and Importance of Personalized Communication (00:35:20) Highlighting the importance of measuring marketing results and the impact of personalized communication, such as picking up the phone to connect with customers.
                            • Diversifying Marketing and Embracing Change (00:40:45) Encouraging shop owners to diversify their marketing efforts and embrace change for continuous growth and success.
                            • The importance of industry collaboration (00:43:09) The value of industry collaboration and the passion for helping the industry.
                            • Customer-centric marketing strategy (00:43:43) The importance of understanding and connecting with customers' needs and interests in marketing.
                            • Taking action and being patient in marketing (00:44:44) Emphasizing the need to take action in marketing, the importance of patience, and consistency in marketing efforts.
                            • Gratitude to listeners and sponsors (00:45:17) Expressing gratitude to the listeners and sponsors for their support and encouragement.
                            • Closing remarks and podcast information (00:45:52) Closing remarks, information about the podcast, and encouraging listeners to engage and provide feedback.


                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            In episode 100 of The Auto Repair Marketing Podcast, we invite Tony Mercury from AutoShop Solutions, Carrie-Lynn Rodenberg from Turnkey Marketing, Connor Tracy from Kukui, and Kelsey Outram from Lift Auto Repair Marketing to join us for a meeting of the marketing minds. We talk about where marketing has been, where it’s going, and drop lots of useful knowledge bombs for shop owners to implement in their marketing!

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Lagniappe (Books, Links, Other Podcasts, etc)


                            How To Get In Touch With the guest

                            Tony Mercury - https://www.linkedin.com/in/tony-mercury-759061b/

                            Connor Tracy - https://www.linkedin.com/in/connor-tracy-005a5663/

                            Carrie-Lynn Rodenburg - https://www.turnkeyautomarketing.com/contact-us/

                            Kelsey Outram - https://www.linkedin.com/in/kelseyoutram/

                            Show Notes with Timestamps

                            • The introduction (00:00:01) Introduction of the episode, sponsors, and special guests.
                            • Discussing the future of marketing (00:01:17) Conversation about the future of marketing and the gathering of various marketers in the industry.
                            • The significance of change in marketing (00:03:43) Discussion on the significant changes in marketing for auto repair shops over the last decade.
                            • Common mistakes in marketing for auto repair shops (00:05:31) Addressing common mistakes made by auto repair shop owners in their marketing efforts.
                            • Challenges in communication and handoff from marketing to sales (00:07:19) Challenges and issues related to communication and handoff from marketing to sales within auto repair shops.
                            • Role of AI and automation in marketing (00:10:08) Exploring the role of AI and automation in the future of marketing for auto repair shops.
                            • AI in Marketing (00:14:07) AI's role in targeting audiences and delivering custom messages through different platforms.
                            • Emerging Technologies for Auto Repair (00:15:10) Shift from web dominance to direct-to-consumer strategies, including online scheduling and live scheduling.
                            • Google's Monetization and Direct-to-Consumer Shift (00:16:11) Google's efforts to monetize and sidestep web-based processes, leading to a shift in consumer behavior.
                            • Omnichannel Interactions and Augmented Reality (00:18:21) Discussion on changing consumer interactions and potential future use of augmented reality in marketing and repair processes.
                            • Telematics and Data Privacy Concerns (00:20:42) The use of telematics in remote diagnostics and the impact of data privacy concerns on the industry.
                            • Marketing Differentiation and Community Involvement (00:24:38) Strategies for auto repair shops to differentiate themselves through customer-centric marketing and community involvement.
                            • Humanizing the Auto Repair Experience (00:28:02) The importance of humanizing the auto repair experience and leveraging social media for personal connections with customers.
                            • Humanized Touches and Great Reviews (00:29:00) Discussion on the importance of humanized touches and leveraging great reviews for marketing.
                            • Overthinking Marketing and Human Connection (00:30:10) Emphasizing the simplicity of marketing as human connection and the need for shop owners to connect with their community.
                            • Defining Unique Service Propositions (00:31:41) Highlighting the importance of defining what makes auto repair shops unique and understanding their unique service propositions for effective marketing.
                            • Underrated Marketing Tactic: Customer Testimonial Videos (00:33:05) Advocating for the use of customer testimonial videos as an underrated marketing tactic for auto repair shops.
                            • Consistency and Patience in Marketing (00:34:24) Emphasizing the significance of consistency and patience in marketing strategies for long-term success.
                            • Personal Touch and Overrated Word of Mouth Marketing (00:37:51) Discussion on the value of personal touch in marketing and the overreliance on word of mouth marketing.
                            • Measuring Results and Importance of Personalized Communication (00:35:20) Highlighting the importance of measuring marketing results and the impact of personalized communication, such as picking up the phone to connect with customers.
                            • Diversifying Marketing and Embracing Change (00:40:45) Encouraging shop owners to diversify their marketing efforts and embrace change for continuous growth and success.
                            • The importance of industry collaboration (00:43:09) The value of industry collaboration and the passion for helping the industry.
                            • Customer-centric marketing strategy (00:43:43) The importance of understanding and connecting with customers' needs and interests in marketing.
                            • Taking action and being patient in marketing (00:44:44) Emphasizing the need to take action in marketing, the importance of patience, and consistency in marketing efforts.
                            • Gratitude to listeners and sponsors (00:45:17) Expressing gratitude to the listeners and sponsors for their support and encouragement.
                            • Closing remarks and podcast information (00:45:52) Closing remarks, information about the podcast, and encouraging listeners to engage and provide feedback.


                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            f37204fc-d795-4ffc-bc83-0129b7a147daWed, 15 May 2024 00:15:00 -040046:13falsebonus                            The Impact of Internal Training [RR 954]The Impact of Internal Training [RR 954]Thanks to our Partner, NAPA Auto Care Chris Duffy, Production and Training Manager at AutoStream Car Care, to discuss the company's commitment to training and developing their technicians across nine Maryland locations. Duffy highlights the challenges of technician reluctance towards training and the strategies to encourage participation while respecting personal commitments. The conversation also covers the use of training platforms, the significance of certifications, and the fostering of a continuous learning culture within the automotive industry. Chris Duffy, Production and Training Manager, AutoStream Car Care Center, 9 locations, Maryland. Show Notes
                            • Watch Full Video Episode
                            • Becoming a Trainer (00:01:40) Chris Duffy discusses his transition to becoming a trainer within the company and the importance of internal training.
                            • Internal Training and Culture (00:03:08) The importance of internal training and the company's culture of teamwork and growth are discussed.
                            • Assessment and Targeted Training (00:08:06) The use of assessments to identify specific training needs for technicians and the benefits of targeted training are highlighted.
                            • Building Training Resumes (00:12:24) The importance of building training resumes for technicians and incorporating it into the company's training tools is discussed.
                            • External Training Resources (00:14:59) The utilization of external trainers and localized training programs, including partnerships with organizations like NAPA, is highlighted.
                            • The importance of being in the shop (00:17:36) Carm and Chris discuss the significance of being present in the shop to understand the needs of the staff.
                            • Culture of learning (00:18:42) They talk about the importance of fostering a culture of learning and addressing the reasons why employees may resist training.
                            • Balancing work and training (00:19:30) The discussion centers on finding ways to accommodate employees' personal commitments while ensuring they receive necessary training.
                            • Utilizing training resources (00:23:09) Chris explains how he utilizes training resources and documentation to support internal training efforts.
                            • Encouraging knowledge sharing (00:25:20) The conversation revolves around encouraging employees to share valuable information and techniques with the team.
                            • Gamification and competition (00:30:12) The potential for gamification in training assessments and the friendly competition it can create among employees is explored.
                            • Career pathing and retention (00:32:32) Chris explains the approach to career pathing and retention, focusing on tailored training and mentorship for employees seeking to advance their skills.
                            • The importance of certifications (00:35:08) Discussion on the significance of certifications and the promotion of certified technicians within the company.
                            • Culture of learning at AutoStream (00:36:28) Emphasizing the culture of learning and the pride in displaying certifications on the walls of the company.
                            • Leadership in building a training culture (00:36:53) Acknowledgment of the leadership role in developing a strong training culture and the potential impact on any size of shop.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections   ]]>                            Thanks to our Partner, NAPA Auto Care Chris Duffy, Production and Training Manager at AutoStream Car Care, to discuss the company's commitment to training and developing their technicians across nine Maryland locations. Duffy highlights the challenges of technician reluctance towards training and the strategies to encourage participation while respecting personal commitments. The conversation also covers the use of training platforms, the significance of certifications, and the fostering of a continuous learning culture within the automotive industry. Chris Duffy, Production and Training Manager, AutoStream Car Care Center, 9 locations, Maryland. Show Notes
                            • Watch Full Video Episode
                            • Becoming a Trainer (00:01:40) Chris Duffy discusses his transition to becoming a trainer within the company and the importance of internal training.
                            • Internal Training and Culture (00:03:08) The importance of internal training and the company's culture of teamwork and growth are discussed.
                            • Assessment and Targeted Training (00:08:06) The use of assessments to identify specific training needs for technicians and the benefits of targeted training are highlighted.
                            • Building Training Resumes (00:12:24) The importance of building training resumes for technicians and incorporating it into the company's training tools is discussed.
                            • External Training Resources (00:14:59) The utilization of external trainers and localized training programs, including partnerships with organizations like NAPA, is highlighted.
                            • The importance of being in the shop (00:17:36) Carm and Chris discuss the significance of being present in the shop to understand the needs of the staff.
                            • Culture of learning (00:18:42) They talk about the importance of fostering a culture of learning and addressing the reasons why employees may resist training.
                            • Balancing work and training (00:19:30) The discussion centers on finding ways to accommodate employees' personal commitments while ensuring they receive necessary training.
                            • Utilizing training resources (00:23:09) Chris explains how he utilizes training resources and documentation to support internal training efforts.
                            • Encouraging knowledge sharing (00:25:20) The conversation revolves around encouraging employees to share valuable information and techniques with the team.
                            • Gamification and competition (00:30:12) The potential for gamification in training assessments and the friendly competition it can create among employees is explored.
                            • Career pathing and retention (00:32:32) Chris explains the approach to career pathing and retention, focusing on tailored training and mentorship for employees seeking to advance their skills.
                            • The importance of certifications (00:35:08) Discussion on the significance of certifications and the promotion of certified technicians within the company.
                            • Culture of learning at AutoStream (00:36:28) Emphasizing the culture of learning and the pride in displaying certifications on the walls of the company.
                            • Leadership in building a training culture (00:36:53) Acknowledgment of the leadership role in developing a strong training culture and the potential impact on any size of shop.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections   ]]>                            ab1cad8a-bb05-4427-865e-dd3c74b7af85Tue, 14 May 2024 00:15:00 -040038:20falsefull954954                            Unlocking Greatness: The Ray Lewis Mentality - Are You Pissed Off for Greatness [164] - Chris Cotton Weekly BlitzUnlocking Greatness: The Ray Lewis Mentality - Are You Pissed Off for Greatness [164] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton explores Ray Lewis's "Pissed Off for Greatness" speech, applying its principles to auto repair business growth. He dissects the speech's themes of urgency, sacrifice, and excellence, urging listeners to pinpoint their motivation and seriously pursue their objectives. Cotton stresses the necessity of focus, consistency, and self-belief for true greatness, inspiring his audience to reject mediocrity and strive for their best.

                            Introduction (00:00:01) Coach Chris Cotton introduces the podcast, emphasizing industry expertise and business innovation.

                            Chasing Greatness (00:01:07) Coach Chris Cotton discusses the importance of chasing greatness and introduces Ray Lewis's speech "Pissed Off for Greatness."

                            Key Takeaways from Ray Lewis's Speech (00:02:18) Coach Chris Cotton highlights key takeaways from Ray Lewis's speech, including urgency, sacrifice, and rejecting mediocrity.

                            Defining Football and Rejecting Mediocrity (00:03:27) Coach Chris Cotton shares a personal anecdote related to rejecting mediocrity and emphasizes the importance of not settling in life.

                            Pissed Off for Greatness Mindset (00:05:28) Coach Chris Cotton encourages listeners to embrace the "pissed off for greatness" mindset and take their goals seriously.

                            Intensity and Lasting Greatness (00:07:47) Coach Chris Cotton discusses how lasting greatness requires focus, consistency, and self-belief, beyond just anger and intensity.

                            Conclusion and Call to Action (00:08:48) Coach Chris Cotton concludes the episode, urging listeners to maintain a positive mindset and stay "pissed off for greatness."


                            Connect with Chris:


                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode of "The Weekly Blitz," Coach Chris Cotton explores Ray Lewis's "Pissed Off for Greatness" speech, applying its principles to auto repair business growth. He dissects the speech's themes of urgency, sacrifice, and excellence, urging listeners to pinpoint their motivation and seriously pursue their objectives. Cotton stresses the necessity of focus, consistency, and self-belief for true greatness, inspiring his audience to reject mediocrity and strive for their best.

                            Introduction (00:00:01) Coach Chris Cotton introduces the podcast, emphasizing industry expertise and business innovation.

                            Chasing Greatness (00:01:07) Coach Chris Cotton discusses the importance of chasing greatness and introduces Ray Lewis's speech "Pissed Off for Greatness."

                            Key Takeaways from Ray Lewis's Speech (00:02:18) Coach Chris Cotton highlights key takeaways from Ray Lewis's speech, including urgency, sacrifice, and rejecting mediocrity.

                            Defining Football and Rejecting Mediocrity (00:03:27) Coach Chris Cotton shares a personal anecdote related to rejecting mediocrity and emphasizes the importance of not settling in life.

                            Pissed Off for Greatness Mindset (00:05:28) Coach Chris Cotton encourages listeners to embrace the "pissed off for greatness" mindset and take their goals seriously.

                            Intensity and Lasting Greatness (00:07:47) Coach Chris Cotton discusses how lasting greatness requires focus, consistency, and self-belief, beyond just anger and intensity.

                            Conclusion and Call to Action (00:08:48) Coach Chris Cotton concludes the episode, urging listeners to maintain a positive mindset and stay "pissed off for greatness."


                            Connect with Chris:


                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            5d979028-f957-4ecd-8755-f8750f5f8920Mon, 13 May 2024 00:15:00 -040009:44falsebonus                            The Commitment Principle: How to Build Trust and Drive Sales in the Auto Repair Industry [RR 953]The Commitment Principle: How to Build Trust and Drive Sales in the Auto Repair Industry [RR 953] Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Dan Molloy shares insights from his new book, 'The Language of Commitment: Will Speaking the Language of Commitment Make You Richer, Smarter, and Better Looking?' and his unique approach to business growth through focusing on commitment-driven communication rather than mere information exchange. Dan Molloy, Molloy Business Development Group
                            Show Notes
                            • Watch Full Video Episode
                            • 'The Language of Commitment: Will Speaking the Language of Commitment Make You Richer, Smarter, and Better Looking?'
                            • Dan Molloy's transition to the automotive repair business (00:03:01) Dan Molloy shares the story of how he transitioned from the telecommunications industry.
                            • Obtaining funding for the automotive business (00:04:23) Dan explains how he obtained funding for the automotive repair business and the real estate involved in the deal.
                            • The impact of language and communication (00:08:02) The profound impact of language and communication on commerce and personal results.
                            • The six possible moves in communication (00:09:17) The concept of six possible moves in communication and how it transformed his perspective on life.
                            • The evolution of personal growth (00:11:12) Personal growth and reinvention in different decades of life.
                            • The concept of the future and commitment (00:13:29) The concept of the future, the significance of living in the present, and the distinction between goals and commitments.
                            • Leadership, commitment, and invention (00:15:44) The importance of commitment in leadership, business, and sales, and the role of inventing the future.
                            • The start of the segment (00:16:29) The communication business and hidden metrics in the auto repair industry.
                            • Moving the numbers (00:18:04) Discussion on how to steer business numbers and the importance of language in doing so.
                            • Communication as the only tool (00:18:16) The significance of language in communication, teaching, training, and customer interactions.
                            • Communication standards (00:18:45) The absence of effective communication standards and its impact on business.
                            • The importance of analyzing language (00:22:06) The significance of analyzing language in business.
                            • Building trust and credibility (00:24:31) The importance of building trust, credibility, and relationships through language.
                            • The act of declaring (00:25:52) The significance of making declarations and how they invent the future in business conversations.
                            • Commitment making rate (00:28:17) The concept of commitment making rate and its importance in effective communication.
                            • AI and Human Analysis in Conversations (00:38:13) Explanation of using AI and human analysis to assess conversations and the importance of speech acts in communication.
                            • Success Story: Commitment-Based Operation (00:39:50) An example of a business's transformation from information-based to commitment-based operation and its impact on success and growth.
                            • Customer Relationship and Commitment (00:41:37) Discussion of the importance of relationship-building and commitment in customer interactions and problem-solving.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]> Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Dan Molloy shares insights from his new book, 'The Language of Commitment: Will Speaking the Language of Commitment Make You Richer, Smarter, and Better Looking?' and his unique approach to business growth through focusing on commitment-driven communication rather than mere information exchange. Dan Molloy, Molloy Business Development Group
                            Show Notes
                            • Watch Full Video Episode
                            • 'The Language of Commitment: Will Speaking the Language of Commitment Make You Richer, Smarter, and Better Looking?'
                            • Dan Molloy's transition to the automotive repair business (00:03:01) Dan Molloy shares the story of how he transitioned from the telecommunications industry.
                            • Obtaining funding for the automotive business (00:04:23) Dan explains how he obtained funding for the automotive repair business and the real estate involved in the deal.
                            • The impact of language and communication (00:08:02) The profound impact of language and communication on commerce and personal results.
                            • The six possible moves in communication (00:09:17) The concept of six possible moves in communication and how it transformed his perspective on life.
                            • The evolution of personal growth (00:11:12) Personal growth and reinvention in different decades of life.
                            • The concept of the future and commitment (00:13:29) The concept of the future, the significance of living in the present, and the distinction between goals and commitments.
                            • Leadership, commitment, and invention (00:15:44) The importance of commitment in leadership, business, and sales, and the role of inventing the future.
                            • The start of the segment (00:16:29) The communication business and hidden metrics in the auto repair industry.
                            • Moving the numbers (00:18:04) Discussion on how to steer business numbers and the importance of language in doing so.
                            • Communication as the only tool (00:18:16) The significance of language in communication, teaching, training, and customer interactions.
                            • Communication standards (00:18:45) The absence of effective communication standards and its impact on business.
                            • The importance of analyzing language (00:22:06) The significance of analyzing language in business.
                            • Building trust and credibility (00:24:31) The importance of building trust, credibility, and relationships through language.
                            • The act of declaring (00:25:52) The significance of making declarations and how they invent the future in business conversations.
                            • Commitment making rate (00:28:17) The concept of commitment making rate and its importance in effective communication.
                            • AI and Human Analysis in Conversations (00:38:13) Explanation of using AI and human analysis to assess conversations and the importance of speech acts in communication.
                            • Success Story: Commitment-Based Operation (00:39:50) An example of a business's transformation from information-based to commitment-based operation and its impact on success and growth.
                            • Customer Relationship and Commitment (00:41:37) Discussion of the importance of relationship-building and commitment in customer interactions and problem-solving.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]>452d8d59-b937-450b-b951-ae93528510d1Fri, 10 May 2024 00:15:00 -040043:24falsefull953953How To Calculate Your Break Even Point [E117] - Business By The NumbersHow To Calculate Your Break Even Point [E117] - Business By The NumbersJoin Hunt in this important discussion about financial planning for auto repair shop owners. This episode explores why breaking even isn't enough and how to set financial targets that ensure long-term business health and growth.

                            • Understanding Break-even: Why merely covering costs can jeopardize business sustainability, and how to calculate real financial targets.

                            • Strategic Planning Tips: Learn conservative financial planning techniques to safeguard your business against unexpected downturns.

                            • Team Communication: The importance of setting clear financial goals and maintaining transparency to motivate your team.

                            • Actionable Financial Advice: Step-by-step guidance on setting sales and profit targets based on your gross profit percentage.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            Join Hunt in this important discussion about financial planning for auto repair shop owners. This episode explores why breaking even isn't enough and how to set financial targets that ensure long-term business health and growth.

                            • Understanding Break-even: Why merely covering costs can jeopardize business sustainability, and how to calculate real financial targets.

                            • Strategic Planning Tips: Learn conservative financial planning techniques to safeguard your business against unexpected downturns.

                            • Team Communication: The importance of setting clear financial goals and maintaining transparency to motivate your team.

                            • Actionable Financial Advice: Step-by-step guidance on setting sales and profit targets based on your gross profit percentage.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            ea675730-b868-4b7b-b776-c9964e68c2e2Thu, 09 May 2024 00:15:00 -040041:57falsebonus                            Today’s Auto Parts Quality and Supply Chain Complexities [THA 379]Today's Auto Parts Quality and Supply Chain Complexities [THA 379]Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching Industry leaders John Hanighen, CEO of Cloyes, Matt Buchholz, CEO of Motorrad, and Andy Fiffick, CEO of a 10 store franchise chain in Cleveland, dive into the current state of the supply chain within the automotive aftermarket, addressing issues of product availability, quality concerns, and the impact of unpredictable demand. Insights into data-driven forecasting, manufacturer-distributor collaboration, and the importance of communication between suppliers and auto repair shops are also explored to give a holistic view of managing challenges in the aftermarket industry. Andy Fiffick, CEO Rad Air, 10-locations, franchise. Listen to Andy’s other episodes HERE John Hanighen, CEO at Cloyes Gear and Products. Listen to John's other episodes HERE Matt Buchholz, CEO MotoRad
                            • Watch Full Video Episode
                            • Supply Chain Resilience and Whiplash (00:02:41) Discussion on the unique demand contraction and subsequent supply chain adjustments due to the COVID-19 pandemic.
                            • Quality and Fill Rate Issues in the Industry (00:05:44) Reports of decreased quality and high defect rates in automotive parts, as well as challenges related to supply chain disruptions and limited delivery services.
                            • Steps to Ensure Proper Installation and Quality Control (00:09:20) Use of QR codes and training videos to ensure proper installation, labor claim reimbursement programs, and the importance of minimizing comebacks through quality control measures.
                            • Challenges in Addressing Quality Issues (00:14:29) Discussion on the complexity of the supply chain, the need for quality parts, and the challenges in identifying and addressing part failures and defects.
                            • Cataloging and Product Quality (00:15:51) Discussion on the importance of cataloging products correctly and the impact of catalog errors on product performance.
                            • Supply Chain Logistics (00:19:26) Challenges and opportunities related to cataloging systems, data accuracy, and supply chain management.
                            • Predictive Modeling and Assortments (00:28:29) The use of data for predictive modeling and assortment recommendations at the store and distribution center levels.
                            • Data Sharing and Tracking (00:30:41) The challenges and variations in tracking and sharing data across different systems and trading partners.
                            • The supply chain management challenge (00:31:38) Discussion on using cross-referencing to identify supply chain gaps and the need for distributor approval.
                            • Impact of demand fluctuations (00:32:44) The impact of erratic demand changes and consumer confidence on the automotive industry.
                            • Adapting to market changes (00:34:46) Discussion on adapting to demand changes due to weather, election cycles, and marketing strategies.
                            • Predictive analytics and supply chain adjustments (00:35:36) Exploring the use of predictive tools and data, including weather, election cycles, and global conflicts, to adjust supply templates.
                            • Challenges in supply chain disruptions (00:36:35) The ripple effect of global conflicts and shortages in rubber products affecting supply chain resilience.
                            • Industry challenges and solutions (00:37:27) Acknowledging the complexity of the industry and the need for tolerance and collaboration to address challenges.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                            Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching Industry leaders John Hanighen, CEO of Cloyes, Matt Buchholz, CEO of Motorrad, and Andy Fiffick, CEO of a 10 store franchise chain in Cleveland, dive into the current state of the supply chain within the automotive aftermarket, addressing issues of product availability, quality concerns, and the impact of unpredictable demand. Insights into data-driven forecasting, manufacturer-distributor collaboration, and the importance of communication between suppliers and auto repair shops are also explored to give a holistic view of managing challenges in the aftermarket industry. Andy Fiffick, CEO Rad Air, 10-locations, franchise. Listen to Andy’s other episodes HERE John Hanighen, CEO at Cloyes Gear and Products. Listen to John's other episodes HERE Matt Buchholz, CEO MotoRad
                            • Watch Full Video Episode
                            • Supply Chain Resilience and Whiplash (00:02:41) Discussion on the unique demand contraction and subsequent supply chain adjustments due to the COVID-19 pandemic.
                            • Quality and Fill Rate Issues in the Industry (00:05:44) Reports of decreased quality and high defect rates in automotive parts, as well as challenges related to supply chain disruptions and limited delivery services.
                            • Steps to Ensure Proper Installation and Quality Control (00:09:20) Use of QR codes and training videos to ensure proper installation, labor claim reimbursement programs, and the importance of minimizing comebacks through quality control measures.
                            • Challenges in Addressing Quality Issues (00:14:29) Discussion on the complexity of the supply chain, the need for quality parts, and the challenges in identifying and addressing part failures and defects.
                            • Cataloging and Product Quality (00:15:51) Discussion on the importance of cataloging products correctly and the impact of catalog errors on product performance.
                            • Supply Chain Logistics (00:19:26) Challenges and opportunities related to cataloging systems, data accuracy, and supply chain management.
                            • Predictive Modeling and Assortments (00:28:29) The use of data for predictive modeling and assortment recommendations at the store and distribution center levels.
                            • Data Sharing and Tracking (00:30:41) The challenges and variations in tracking and sharing data across different systems and trading partners.
                            • The supply chain management challenge (00:31:38) Discussion on using cross-referencing to identify supply chain gaps and the need for distributor approval.
                            • Impact of demand fluctuations (00:32:44) The impact of erratic demand changes and consumer confidence on the automotive industry.
                            • Adapting to market changes (00:34:46) Discussion on adapting to demand changes due to weather, election cycles, and marketing strategies.
                            • Predictive analytics and supply chain adjustments (00:35:36) Exploring the use of predictive tools and data, including weather, election cycles, and global conflicts, to adjust supply templates.
                            • Challenges in supply chain disruptions (00:36:35) The ripple effect of global conflicts and shortages in rubber products affecting supply chain resilience.
                            • Industry challenges and solutions (00:37:27) Acknowledging the complexity of the industry and the need for tolerance and collaboration to address challenges.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                            d10b185f-4ac3-4657-b36f-6d2044be88cbThu, 09 May 2024 00:15:00 -040039:43falsefull379379                            How Does Pornography Impact Individuals and Relationships? [E133] - Automotive Field TheoryHow Does Pornography Impact Individuals and Relationships? [E133] - Automotive Field TheoryMatt Fanslow and guest Margaret Light tackle the subject of pornography and its effects on relationships. They discuss the challenges of addressing porn use, the avoidance of the topic in relationships, and the importance of open, respectful communication. They explore the emotional regulation aspect of pornography, the influence of media on sexual expectations, and the need for comprehensive sexual education. The conversation also covers ethical porn consumption, the impact of porn on relational dynamics, and the benefits of seeking therapy for related issues.

                            Margaret Light, Marriage & Family Therapist, MA, LMFT, mlight@equilibriumtherapyservices.org, Equilibrium Therapy and Services

                            Show Notes

                            • Professional language debate (00:03:15) Margaret Light discusses the professional debate around the language and terminology used in the field of pornography addiction.
                            • Impact of pornography on sexual health and education (00:07:43) 
                            • Unrealistic expectations and objectification (00:08:29) 
                            • Warning signs of problematic pornography use (00:11:06) 
                            • Ethical considerations of paying for porn (00:13:55) 
                            • Dependency on porn for sexual activity (00:17:48) 
                            • Acceptable use of pornography (00:19:23) 
                            • The impact of hiding porn (00:19:37) 
                            • Understanding relational problems (00:20:06) 
                            • Individual perspective on porn use (00:20:53) 
                            • Shame and embarrassment associated with porn (00:21:28) 
                            • Pornography as an emotion regulation tool (00:23:29)
                            • Expanding coping skills (00:25:00)
                            • Neuroplasticity and brain rewiring (00:29:25) 
                            • Realistic expectations for change (00:30:34) 
                            • The impact of content on user preferences (00:35:17) 
                            • Media influence on body image and fantasies (00:36:51) 
                            • Porn Industry and Inclusive Content (00:38:51) 
                            • Adolescent Education on Pornography (00:39:27) 
                            • Mainstream Influence and Adolescent Expectations (00:41:10) 
                            • Accessibility and Social Acceptance (00:43:32) 
                            • Algorithmic Influence and Content Consumption (00:45:27) 
                            • Relational Dynamics and Pornography Use (00:55:42) 
                            • Relational Skills in Addressing Pornography (00:59:16) 
                            • Ethical Use of Pornography (01:00:22) 
                            • Demonstrating Care and Consideration (01:03:15) 
                            • Seeking Therapy for Relationship Issues (01:04:22) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            Matt Fanslow and guest Margaret Light tackle the subject of pornography and its effects on relationships. They discuss the challenges of addressing porn use, the avoidance of the topic in relationships, and the importance of open, respectful communication. They explore the emotional regulation aspect of pornography, the influence of media on sexual expectations, and the need for comprehensive sexual education. The conversation also covers ethical porn consumption, the impact of porn on relational dynamics, and the benefits of seeking therapy for related issues.

                            Margaret Light, Marriage & Family Therapist, MA, LMFT, mlight@equilibriumtherapyservices.org, Equilibrium Therapy and Services

                            Show Notes

                            • Professional language debate (00:03:15) Margaret Light discusses the professional debate around the language and terminology used in the field of pornography addiction.
                            • Impact of pornography on sexual health and education (00:07:43) 
                            • Unrealistic expectations and objectification (00:08:29) 
                            • Warning signs of problematic pornography use (00:11:06) 
                            • Ethical considerations of paying for porn (00:13:55) 
                            • Dependency on porn for sexual activity (00:17:48) 
                            • Acceptable use of pornography (00:19:23) 
                            • The impact of hiding porn (00:19:37) 
                            • Understanding relational problems (00:20:06) 
                            • Individual perspective on porn use (00:20:53) 
                            • Shame and embarrassment associated with porn (00:21:28) 
                            • Pornography as an emotion regulation tool (00:23:29)
                            • Expanding coping skills (00:25:00)
                            • Neuroplasticity and brain rewiring (00:29:25) 
                            • Realistic expectations for change (00:30:34) 
                            • The impact of content on user preferences (00:35:17) 
                            • Media influence on body image and fantasies (00:36:51) 
                            • Porn Industry and Inclusive Content (00:38:51) 
                            • Adolescent Education on Pornography (00:39:27) 
                            • Mainstream Influence and Adolescent Expectations (00:41:10) 
                            • Accessibility and Social Acceptance (00:43:32) 
                            • Algorithmic Influence and Content Consumption (00:45:27) 
                            • Relational Dynamics and Pornography Use (00:55:42) 
                            • Relational Skills in Addressing Pornography (00:59:16) 
                            • Ethical Use of Pornography (01:00:22) 
                            • Demonstrating Care and Consideration (01:03:15) 
                            • Seeking Therapy for Relationship Issues (01:04:22) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            0617fc86-c10c-4356-834f-d8e40d27a04bWed, 08 May 2024 00:15:00 -040001:06:38falsebonus                            I Got 99 Problems But Marketing Ain't One [E099] - The Auto Repair Marketing PodcastI Got 99 Problems But Marketing Ain't One [E099] - The Auto Repair Marketing PodcastThank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops.

                            Show Notes

                            1. My Facebook Ads are showing to people way outside of my service area (not set up right)
                            2. My social media doesn’t seem to be providing a return on investment (Junk smm)
                            3. I never see my Google Ads when I search for my business (low budget)
                            4. I don’t show up in the Map Pack when I search for auto repair near me, and I’m searching while I’m in my business (connected to wifi)
                            5. My website is too slow (pictures too big or cheap hosting)
                            6. My website doesn’t come up when people search for mechanic near me (stock content)
                            7. I get lots of leads but they don’t turn into customers (Your SA sucks)
                            8. My marketing looks like every other shop’s marketing (are you talking to your marketers?)
                            9. The shop is slow. It’s time to turn our marketing back on. (never stop marketing)

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            Thank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops.

                            Show Notes

                            1. My Facebook Ads are showing to people way outside of my service area (not set up right)
                            2. My social media doesn’t seem to be providing a return on investment (Junk smm)
                            3. I never see my Google Ads when I search for my business (low budget)
                            4. I don’t show up in the Map Pack when I search for auto repair near me, and I’m searching while I’m in my business (connected to wifi)
                            5. My website is too slow (pictures too big or cheap hosting)
                            6. My website doesn’t come up when people search for mechanic near me (stock content)
                            7. I get lots of leads but they don’t turn into customers (Your SA sucks)
                            8. My marketing looks like every other shop’s marketing (are you talking to your marketers?)
                            9. The shop is slow. It’s time to turn our marketing back on. (never stop marketing)

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            544d3860-0c09-4b62-9cda-abf2ef404ea2Wed, 08 May 2024 00:15:00 -040026:18falsebonus                            The Mustang Man – Giuliano Zuccato – Re-ReleaseThe Mustang Man – Giuliano Zuccato – Re-ReleaseThanks to our Partner, NAPA Auto Care A very special re-release of a Remarkable Results Podcast from November 2016. This is a very interesting story and a very interesting person. Giuliano Zuccato, at the time of this interview, was a spirited 84-year-old and weaves his story as a young man, immigrating from Italy to Canada and, ultimately, a job in the Ford design studio where he was a sculptor on the Iconic 1964 Mustang. Listen to Giuliano speak to the talent of the sculptors as they took the engineering drawings and design sketches in two dimensions and turned them into a three-dimensional model. Watch Complete YouTube Video HERE.
                            • Giuliano's immigration to the United States and entry into Ford (00:06:15) Giuliano's immigration to the United States, his struggle to find work, and his eventual entry into the Ford Motor Company.
                            • Giuliano's work at Ford and the creation of the Mustang (00:19:39) Giuliano's work at Ford, the skills required for clay sculptors, and the creation of the iconic 1964 Ford Mustang.
                            • Inside the Ford Design Center (00:23:25) Giuliano's description of the Ford Design Center, the use of hot clay, and his work in different studios.
                            • The Mustang Design (00:24:01) Discussion of the design process and key individuals involved in creating the 1964 Ford Mustang.
                            • Clay Sculpting Process (00:25:29) Explanation of the industrial clay used, its application, and the physical toll of sculpting.
                            • Selecting the Design (00:26:49) Anecdote about the selection of the 1964 Mustang's design and the involvement of key figures.
                            • Father of the Mustang (00:28:03) Exploration of Lee Iacocca's role and significance in the creation of the Mustang.
                            • Engineering and Marketing (00:30:09) Discussion of the technical considerations and marketing strategies for the Mustang.
                            • Legacy and Impact (00:32:41) Reflection on the Mustang's introduction and its long-lasting impact on car culture.
                            • Passion for the Mustang (00:33:19) Giuliano Zuccato' s personal experiences and interactions with Mustang enthusiasts.
                            • Innovative Model Making (00:41:41) Development of new model-making techniques and their impact on car design.
                            • Work Beyond Ford (00:43:50) Giuliano Zuccato' s involvement in the creation of other vehicles and his post-Ford career.
                            • Icon Productions (00:46:43) Giuliano Zuccato' s current endeavors with icon productions and inspiring others through his experiences.
                            • Inspirational Message for Inmates (00:47:46) Giuliano's outreach to inmates, sharing his story of resilience and hope.
                            • Keeping the Spirit Young (00:49:41) Discussion on maintaining a youthful spirit and living in the moment.
                            • Ten-Year Business Plan (00:51:32) Giuliano's aspirations for a film about his life and the Mustang, and a possible Broadway musical.
                            • Connecting with the Arts (00:54:11) Giuliano's involvement in music and the arts, including hosting singing events at his home.
                            • Inspiring Others and Future Plans (00:55:21) Giuliano's efforts to inspire and help others, including plans to visit VA hospitals and organize a caravan.
                            • Funding and Technology (00:57:31) Discussion about funding mechanisms and Giuliano's proficiency in technology.
                            • Route 66 Dream (01:01:22) Giuliano's dream of organizing a caravan of Mustangs to visit VA hospitals along Route 66.
                            • Meeting Car Legends (01:02:30) Giuliano's interactions with Carroll Shelby and his work on Shelby Mustang editions.
                            • Gratitude and Farewell (01:03:44) Giuliano expresses gratitude and bids farewell.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            Thanks to our Partner, NAPA Auto Care A very special re-release of a Remarkable Results Podcast from November 2016. This is a very interesting story and a very interesting person. Giuliano Zuccato, at the time of this interview, was a spirited 84-year-old and weaves his story as a young man, immigrating from Italy to Canada and, ultimately, a job in the Ford design studio where he was a sculptor on the Iconic 1964 Mustang. Listen to Giuliano speak to the talent of the sculptors as they took the engineering drawings and design sketches in two dimensions and turned them into a three-dimensional model. Watch Complete YouTube Video HERE.
                            • Giuliano's immigration to the United States and entry into Ford (00:06:15) Giuliano's immigration to the United States, his struggle to find work, and his eventual entry into the Ford Motor Company.
                            • Giuliano's work at Ford and the creation of the Mustang (00:19:39) Giuliano's work at Ford, the skills required for clay sculptors, and the creation of the iconic 1964 Ford Mustang.
                            • Inside the Ford Design Center (00:23:25) Giuliano's description of the Ford Design Center, the use of hot clay, and his work in different studios.
                            • The Mustang Design (00:24:01) Discussion of the design process and key individuals involved in creating the 1964 Ford Mustang.
                            • Clay Sculpting Process (00:25:29) Explanation of the industrial clay used, its application, and the physical toll of sculpting.
                            • Selecting the Design (00:26:49) Anecdote about the selection of the 1964 Mustang's design and the involvement of key figures.
                            • Father of the Mustang (00:28:03) Exploration of Lee Iacocca's role and significance in the creation of the Mustang.
                            • Engineering and Marketing (00:30:09) Discussion of the technical considerations and marketing strategies for the Mustang.
                            • Legacy and Impact (00:32:41) Reflection on the Mustang's introduction and its long-lasting impact on car culture.
                            • Passion for the Mustang (00:33:19) Giuliano Zuccato' s personal experiences and interactions with Mustang enthusiasts.
                            • Innovative Model Making (00:41:41) Development of new model-making techniques and their impact on car design.
                            • Work Beyond Ford (00:43:50) Giuliano Zuccato' s involvement in the creation of other vehicles and his post-Ford career.
                            • Icon Productions (00:46:43) Giuliano Zuccato' s current endeavors with icon productions and inspiring others through his experiences.
                            • Inspirational Message for Inmates (00:47:46) Giuliano's outreach to inmates, sharing his story of resilience and hope.
                            • Keeping the Spirit Young (00:49:41) Discussion on maintaining a youthful spirit and living in the moment.
                            • Ten-Year Business Plan (00:51:32) Giuliano's aspirations for a film about his life and the Mustang, and a possible Broadway musical.
                            • Connecting with the Arts (00:54:11) Giuliano's involvement in music and the arts, including hosting singing events at his home.
                            • Inspiring Others and Future Plans (00:55:21) Giuliano's efforts to inspire and help others, including plans to visit VA hospitals and organize a caravan.
                            • Funding and Technology (00:57:31) Discussion about funding mechanisms and Giuliano's proficiency in technology.
                            • Route 66 Dream (01:01:22) Giuliano's dream of organizing a caravan of Mustangs to visit VA hospitals along Route 66.
                            • Meeting Car Legends (01:02:30) Giuliano's interactions with Carroll Shelby and his work on Shelby Mustang editions.
                            • Gratitude and Farewell (01:03:44) Giuliano expresses gratitude and bids farewell.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>                            3813111d-46eb-4d95-986f-bff93a1efaeaTue, 07 May 2024 00:15:00 -040001:04:02falsefull952952                            Campfires & Carols: Building Culture Beyond the Shop with Coach Al & Kevin [163] - Chris Cotton Weekly BlitzCampfires & Carols: Building Culture Beyond the Shop with Coach Al & Kevin [163] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching hosts a conversation with Coach Al and Kevin, a service manager, about the importance of team culture in an auto repair shop. They share their experiences with team-building activities like axe throwing, camping trips, and Christmas parties, emphasizing how these events enhance employee relationships and work dynamics. The discussion also covers their thoughtful approach to hiring and the necessity of appreciating staff. Coach Chris admires their methods and reflects on the value of investing in employees, while Coach Al highlights the inclusion of these practices in their hiring process to attract and retain a committed workforce.

                            Culture and team building exercises (00:01:00) Discussion about the importance of culture and team building exercises in the auto repair shop industry.

                            Creating a positive culture (00:02:50) Description of the strong chemistry and positive culture in the shop, emphasizing the importance of mutual support and camaraderie among the employees.

                            Hiring process and culture fit (00:03:54) Insights into the hiring process, including assessing candidates for their skills and cultural fit through interviews and observations.

                            Annual Christmas party and other events (00:06:02) Details about the annual Christmas party and other team-building events organized throughout the year, such as axe throwing and other outings.

                            Christmas party preparations and employee appreciation (00:08:00) Discussion about the process of selecting personalized gifts for employees, the budgeting for the party, and the significance of showing employee appreciation.

                            Appreciating employees through events (00:11:15) Explanation of the financial investment in employee appreciation events, such as the Christmas party, as a reflection of the shop's commitment to valuing and retaining great employees.

                            Camping trip tradition (00:16:24) Origins and evolution of the annual camping trip, including the planning process, activities, and the inclusive nature of the event for employees and their families.

                            Inclusive camping trip and its cost (00:19:07) Inclusion of employees' families in the camping trip and an overview of the costs associated with organizing the event.

                            Maintaining order during the camping trip (00:20:32) Anecdote about managing noise levels and potential disruptions during the camping trip, highlighting the challenges of organizing a large group event in a campground setting.

                            Camping Trip Planning (00:21:57) Discussion on the timing and survey process for the annual camping trip organized for employees.

                            Employee Bonding (00:23:50) Kevin emphasizes the positive impact of team-building events on employee relationships and work dynamics.

                            Investing in Employees (00:25:27) The importance of investing in employees and showing appreciation for their efforts is highlighted.

                            Recruitment Strategy (00:26:05) Incorporating team-building events into recruitment discussions to emphasize employee appreciation and engagement.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching hosts a conversation with Coach Al and Kevin, a service manager, about the importance of team culture in an auto repair shop. They share their experiences with team-building activities like axe throwing, camping trips, and Christmas parties, emphasizing how these events enhance employee relationships and work dynamics. The discussion also covers their thoughtful approach to hiring and the necessity of appreciating staff. Coach Chris admires their methods and reflects on the value of investing in employees, while Coach Al highlights the inclusion of these practices in their hiring process to attract and retain a committed workforce.

                            Culture and team building exercises (00:01:00) Discussion about the importance of culture and team building exercises in the auto repair shop industry.

                            Creating a positive culture (00:02:50) Description of the strong chemistry and positive culture in the shop, emphasizing the importance of mutual support and camaraderie among the employees.

                            Hiring process and culture fit (00:03:54) Insights into the hiring process, including assessing candidates for their skills and cultural fit through interviews and observations.

                            Annual Christmas party and other events (00:06:02) Details about the annual Christmas party and other team-building events organized throughout the year, such as axe throwing and other outings.

                            Christmas party preparations and employee appreciation (00:08:00) Discussion about the process of selecting personalized gifts for employees, the budgeting for the party, and the significance of showing employee appreciation.

                            Appreciating employees through events (00:11:15) Explanation of the financial investment in employee appreciation events, such as the Christmas party, as a reflection of the shop's commitment to valuing and retaining great employees.

                            Camping trip tradition (00:16:24) Origins and evolution of the annual camping trip, including the planning process, activities, and the inclusive nature of the event for employees and their families.

                            Inclusive camping trip and its cost (00:19:07) Inclusion of employees' families in the camping trip and an overview of the costs associated with organizing the event.

                            Maintaining order during the camping trip (00:20:32) Anecdote about managing noise levels and potential disruptions during the camping trip, highlighting the challenges of organizing a large group event in a campground setting.

                            Camping Trip Planning (00:21:57) Discussion on the timing and survey process for the annual camping trip organized for employees.

                            Employee Bonding (00:23:50) Kevin emphasizes the positive impact of team-building events on employee relationships and work dynamics.

                            Investing in Employees (00:25:27) The importance of investing in employees and showing appreciation for their efforts is highlighted.

                            Recruitment Strategy (00:26:05) Incorporating team-building events into recruitment discussions to emphasize employee appreciation and engagement.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            20dae731-ca02-459e-b0ab-abaaadfc2d66Mon, 06 May 2024 00:15:00 -040022:00falsebonus                            Stay Out of the Rabbit Hole [RR 951]Stay Out of the Rabbit Hole [RR 951] Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 21st annual TST Big Event, Sherwood Cooke shares his journey of running his business for 28 years, his success with social media, especially TikTok, under the moniker 'The Professor,' and the impact of digital content on attracting a wide customer base even from hours away. Discover the evolution of Cooke's business practices, the significance of ethical service, community engagement and how to build a team culture through understanding and investment in people's lives. Sherwood Cooke, Royalty Auto Service, St Marys, GA.
                            Show Notes
                            • Watch Full Video Episode
                            • Living in Saint Mary's (00:00:35) Discussion about the location of Saint Mary's, Georgia.
                            • Sherwood's experience with social media (00:00:57) Sherwood's success on TikTok and YouTube.
                            • Deathtrap of the month (00:03:43) Discussion about a series featuring problematic cars.
                            • Client vs. customer (00:04:44) Sherwood's business philosophy on treating customers as clients.
                            • Challenges and benefits of social media (00:08:21) The time-consuming nature of social media and its impact on business.
                            • Starting a business with limited resources (00:10:23) Sherwood's humble beginnings and journey to success.
                            • Evolution of business model (00:13:25) Transitioning to a more sophisticated and higher-priced service model.
                            • Business principles and pricing strategy (00:14:08) The impact of pricing and service offerings on client base.
                            • Business Acquisition (00:17:23) Sherwood's experience of seizing a business opportunity and the importance of proactivity in business growth.
                            • Future Store Plans (00:19:13) Discussion about the potential opening of a third store in Florida and the patience required in business expansion.
                            • Family Involvement (00:22:14) Sherwood's family involvement in his business.
                            • Junior Technician Program (00:24:22) Sherwood's initiative to involve children in learning about automotive repair through hands-on experience.
                            • Ice Hockey Coaching (00:26:07) Sherwood's experience coaching ice hockey and the impact on his life and his son's involvement in the sport.
                            • Participation Trophies (00:28:16) Discussion on participation trophies and the impact on children's motivation and memories.
                            • Stay Out of the Rabbit Hole (00:29:44) Sherwood's class on avoiding pitfalls in automotive diagnostics and the importance of self-awareness and common sense.
                            • Making People's Lives Easier (00:32:38) Sherwood discusses the importance of making people's lives easier, including clients, team members, and vendors.
                            • Creating a Positive Culture (00:34:17) Sherwood emphasizes the significance of building a positive culture within the team and the time it takes to create it.
                            • Hiring Process (00:35:50) Sherwood explains his unique five-interview hiring process, including interviews with him, his son, and a team member, as well as meeting with the candidate's family.
                            • Weeding Out Unethical Behavior (00:37:05) Sherwood shares a story about weeding out unethical behavior during the hiring process and the importance of integrity in candidates.
                            • Learning from Hiring Mistakes (00:41:50) Sherwood and Carm discuss the importance of learning from hiring mistakes and the need to evolve in the hiring process.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]> Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 21st annual TST Big Event, Sherwood Cooke shares his journey of running his business for 28 years, his success with social media, especially TikTok, under the moniker 'The Professor,' and the impact of digital content on attracting a wide customer base even from hours away. Discover the evolution of Cooke's business practices, the significance of ethical service, community engagement and how to build a team culture through understanding and investment in people's lives. Sherwood Cooke, Royalty Auto Service, St Marys, GA.
                            Show Notes
                            • Watch Full Video Episode
                            • Living in Saint Mary's (00:00:35) Discussion about the location of Saint Mary's, Georgia.
                            • Sherwood's experience with social media (00:00:57) Sherwood's success on TikTok and YouTube.
                            • Deathtrap of the month (00:03:43) Discussion about a series featuring problematic cars.
                            • Client vs. customer (00:04:44) Sherwood's business philosophy on treating customers as clients.
                            • Challenges and benefits of social media (00:08:21) The time-consuming nature of social media and its impact on business.
                            • Starting a business with limited resources (00:10:23) Sherwood's humble beginnings and journey to success.
                            • Evolution of business model (00:13:25) Transitioning to a more sophisticated and higher-priced service model.
                            • Business principles and pricing strategy (00:14:08) The impact of pricing and service offerings on client base.
                            • Business Acquisition (00:17:23) Sherwood's experience of seizing a business opportunity and the importance of proactivity in business growth.
                            • Future Store Plans (00:19:13) Discussion about the potential opening of a third store in Florida and the patience required in business expansion.
                            • Family Involvement (00:22:14) Sherwood's family involvement in his business.
                            • Junior Technician Program (00:24:22) Sherwood's initiative to involve children in learning about automotive repair through hands-on experience.
                            • Ice Hockey Coaching (00:26:07) Sherwood's experience coaching ice hockey and the impact on his life and his son's involvement in the sport.
                            • Participation Trophies (00:28:16) Discussion on participation trophies and the impact on children's motivation and memories.
                            • Stay Out of the Rabbit Hole (00:29:44) Sherwood's class on avoiding pitfalls in automotive diagnostics and the importance of self-awareness and common sense.
                            • Making People's Lives Easier (00:32:38) Sherwood discusses the importance of making people's lives easier, including clients, team members, and vendors.
                            • Creating a Positive Culture (00:34:17) Sherwood emphasizes the significance of building a positive culture within the team and the time it takes to create it.
                            • Hiring Process (00:35:50) Sherwood explains his unique five-interview hiring process, including interviews with him, his son, and a team member, as well as meeting with the candidate's family.
                            • Weeding Out Unethical Behavior (00:37:05) Sherwood shares a story about weeding out unethical behavior during the hiring process and the importance of integrity in candidates.
                            • Learning from Hiring Mistakes (00:41:50) Sherwood and Carm discuss the importance of learning from hiring mistakes and the need to evolve in the hiring process.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                     ]]>0b4ec7c4-c43b-4c33-a61b-c9863cb34e45Fri, 03 May 2024 00:15:00 -040047:11falsefull951951Interest Rates and Market Update [E116] - Business By The NumbersInterest Rates and Market Update [E116] - Business By The NumbersOn this Episode of Business by the Numbers, Hunt reflects on his time at the STX conference in Nashville, sharing stories about the connections made and lessons learned from industry experts.

                            • Economic News Breakdown: We get into the latest economic updates that dropped last Wednesday. Hunt breaks down what these changes in numbers might mean for your wallet and business this year, especially when it comes to interest rates.

                            • Tax Talk and Government Spending: Hunt explains the proposed wealth tax and what the latest federal budget might mean for us. There’s a lot of talk about balancing the budget without raising taxes too much, and we'll explore what that could look like.

                            • Capital Gains and Your Money: We take a closer look at potential hikes in capital gains taxes and how these could affect your investments and long-term financial planning.

                            • Understanding the Numbers: Inflation, GDP... these terms get thrown around a lot. We’ll unpack what they really mean for the economy and for us as workers and business owners.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            On this Episode of Business by the Numbers, Hunt reflects on his time at the STX conference in Nashville, sharing stories about the connections made and lessons learned from industry experts.

                            • Economic News Breakdown: We get into the latest economic updates that dropped last Wednesday. Hunt breaks down what these changes in numbers might mean for your wallet and business this year, especially when it comes to interest rates.

                            • Tax Talk and Government Spending: Hunt explains the proposed wealth tax and what the latest federal budget might mean for us. There’s a lot of talk about balancing the budget without raising taxes too much, and we'll explore what that could look like.

                            • Capital Gains and Your Money: We take a closer look at potential hikes in capital gains taxes and how these could affect your investments and long-term financial planning.

                            • Understanding the Numbers: Inflation, GDP... these terms get thrown around a lot. We’ll unpack what they really mean for the economy and for us as workers and business owners.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            51f094ae-717c-4a8b-8b33-bd407b152e9aThu, 02 May 2024 00:15:00 -040039:48falsebonus                            How To: Identify, Accept, and Overcome Dyslexia in Your Workplace [THA 378]How To: Identify, Accept, and Overcome Dyslexia in Your Workplace [THA 378]Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching 1 in 5 people have some form of dyslexia. A profound discussion on dyslexia in the automotive industry. Learn the definition of dyslexia, its impact on learning and training, and strategies to support those with dyslexia. The episode emphasizes the value of recognizing the unique strengths and challenges of individuals with dyslexia, offering practical advice for employers, trainers, and individuals to enhance learning and professional development in the automotive industry. Bill Greeno, Quality Automotive Servicing, Truckee, CA. Bill’s previous episodes HERE Nicole Ofiesh, PH.D, Dr. Ofiesh is a cognitive behavioral scientist with expertise in dyslexia, learning disorders, ADHD, and autism spectrum disorders.
                            • Watch Full Video Episode
                            • Definition of Dyslexia (00:01:59) Discussion on the definition of dyslexia and its importance for individuals in the automotive industry.
                            • Strengths of People with Dyslexia (00:09:45) Dr. Nicole Ofiesh explains the strengths inherent in people with dyslexia, such as visual spatial abilities and creative thinking.
                            • Training Challenges (00:10:04) Bill Greeno discusses the challenges of providing hands-on training for individuals with dyslexia and the preference for visual and kinesthetic learning.
                            • Strategies for Supporting Employees with Dyslexia (00:11:36) Dr. Nicole Ofiesh suggests strategies for supporting employees with dyslexia in educational settings, including providing reading support and using text-to-speech software.
                            • Awareness and Insights for Employers (00:15:33) The need for awareness among training companies and trainers about dyslexia and the importance of accommodating diverse learning styles.
                            • Personal Experience with Dyslexia (00:16:32) Bill Greeno shares his personal experience with dyslexia and the importance of teaching to different learning styles, regardless of dyslexia.
                            • The definition of dyslexia (00:20:21) Dr. Nicole explains dyslexia as a reading and processing challenge affecting the sequence and sounds of symbols.
                            • Strengths of individuals with dyslexia (00:22:15) Dr. Nicole highlights the extraordinary problem-solving and mechanical abilities of individuals with dyslexia.
                            • Training challenges and strategies for dyslexic employees (00:23:30) Dr. Nicole discusses the importance of empowering individuals to be independent learners and suggests techniques such as study buddies and listening while reading.
                            • The stigma of listening as reading (00:27:09) The speakers discuss the stigma surrounding listening as a form of reading and the need to overcome it.
                            • Closed captioning and universal design for learning (00:30:30) Dr. Nicole explains the significance of closed captioning as a universally beneficial tool and advocates for rethinking traditional notions of reading.
                            • Assessing and accommodating dyslexic employees (00:33:57) The conversation delves into the importance of assessing individual learning needs and offering a variety of learning methods to accommodate dyslexic employees.
                            • The importance of books and learning (00:36:42) Discussion on the significance of books and learning for personal and professional growth.
                            • Challenges in technical classes for mechanics (00:37:47) Exploring the difficulties faced in technical classes and the benefits of having information available in advance.
                            • Embracing dyslexia in the workplace (00:38:52) Encouraging employers and peers to support individuals with dyslexia and turn it into a strength.
                            • Acknowledging dyslexia and promoting understanding (00:40:21) Expressing gratitude for the discussion on dyslexia and emphasizing the need to embrace and understand it in the automotive industry.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                            Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching 1 in 5 people have some form of dyslexia. A profound discussion on dyslexia in the automotive industry. Learn the definition of dyslexia, its impact on learning and training, and strategies to support those with dyslexia. The episode emphasizes the value of recognizing the unique strengths and challenges of individuals with dyslexia, offering practical advice for employers, trainers, and individuals to enhance learning and professional development in the automotive industry. Bill Greeno, Quality Automotive Servicing, Truckee, CA. Bill’s previous episodes HERE Nicole Ofiesh, PH.D, Dr. Ofiesh is a cognitive behavioral scientist with expertise in dyslexia, learning disorders, ADHD, and autism spectrum disorders.
                            • Watch Full Video Episode
                            • Definition of Dyslexia (00:01:59) Discussion on the definition of dyslexia and its importance for individuals in the automotive industry.
                            • Strengths of People with Dyslexia (00:09:45) Dr. Nicole Ofiesh explains the strengths inherent in people with dyslexia, such as visual spatial abilities and creative thinking.
                            • Training Challenges (00:10:04) Bill Greeno discusses the challenges of providing hands-on training for individuals with dyslexia and the preference for visual and kinesthetic learning.
                            • Strategies for Supporting Employees with Dyslexia (00:11:36) Dr. Nicole Ofiesh suggests strategies for supporting employees with dyslexia in educational settings, including providing reading support and using text-to-speech software.
                            • Awareness and Insights for Employers (00:15:33) The need for awareness among training companies and trainers about dyslexia and the importance of accommodating diverse learning styles.
                            • Personal Experience with Dyslexia (00:16:32) Bill Greeno shares his personal experience with dyslexia and the importance of teaching to different learning styles, regardless of dyslexia.
                            • The definition of dyslexia (00:20:21) Dr. Nicole explains dyslexia as a reading and processing challenge affecting the sequence and sounds of symbols.
                            • Strengths of individuals with dyslexia (00:22:15) Dr. Nicole highlights the extraordinary problem-solving and mechanical abilities of individuals with dyslexia.
                            • Training challenges and strategies for dyslexic employees (00:23:30) Dr. Nicole discusses the importance of empowering individuals to be independent learners and suggests techniques such as study buddies and listening while reading.
                            • The stigma of listening as reading (00:27:09) The speakers discuss the stigma surrounding listening as a form of reading and the need to overcome it.
                            • Closed captioning and universal design for learning (00:30:30) Dr. Nicole explains the significance of closed captioning as a universally beneficial tool and advocates for rethinking traditional notions of reading.
                            • Assessing and accommodating dyslexic employees (00:33:57) The conversation delves into the importance of assessing individual learning needs and offering a variety of learning methods to accommodate dyslexic employees.
                            • The importance of books and learning (00:36:42) Discussion on the significance of books and learning for personal and professional growth.
                            • Challenges in technical classes for mechanics (00:37:47) Exploring the difficulties faced in technical classes and the benefits of having information available in advance.
                            • Embracing dyslexia in the workplace (00:38:52) Encouraging employers and peers to support individuals with dyslexia and turn it into a strength.
                            • Acknowledging dyslexia and promoting understanding (00:40:21) Expressing gratitude for the discussion on dyslexia and emphasizing the need to embrace and understand it in the automotive industry.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                            db99583e-5262-4971-9e09-55774ac505f5Thu, 02 May 2024 00:15:00 -040041:46falsefull378378                            How To: Talk to Kids About Careers in Automotive [E132] - Automotive Field TheoryHow To: Talk to Kids About Careers in Automotive [E132] - Automotive Field TheoryMatt Fanslow covers strategies for engaging high school students, debunking industry myths, and the importance of talent over passion in choosing a career. The episode aims to inspire a new generation to explore the diverse and rewarding paths within auto repair.

                            Show Notes

                            • Ideas for Engaging Students (00:01:19)
                            • Addressing Misconceptions (00:07:59) 
                            • Value of Skill and Talent (00:13:41) 
                            • Changing the value system (00:19:04) 
                            • Impact of artificial intelligence (00:21:21) 
                            • Future of Auto Repair Careers (00:22:40) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            Matt Fanslow covers strategies for engaging high school students, debunking industry myths, and the importance of talent over passion in choosing a career. The episode aims to inspire a new generation to explore the diverse and rewarding paths within auto repair.

                            Show Notes

                            • Ideas for Engaging Students (00:01:19)
                            • Addressing Misconceptions (00:07:59) 
                            • Value of Skill and Talent (00:13:41) 
                            • Changing the value system (00:19:04) 
                            • Impact of artificial intelligence (00:21:21) 
                            • Future of Auto Repair Careers (00:22:40) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            5f96764b-c971-41b3-940f-95a395aff673Wed, 01 May 2024 00:15:00 -040028:23falsebonus                            Surefire Ways To Get Your Google Business Profile Suspended [098] - The Auto Repair Marketing PodcastSurefire Ways To Get Your Google Business Profile Suspended [098] - The Auto Repair Marketing PodcastThank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops.

                            Show Notes

                            • Reasons Google will suspend your GBP
                            • Adding Keywords to Your Business Name
                            • Using PO boxes or virtual office addresses
                            • Using your home address for a service area business - mobile mechanics
                            • Making major changes to your information - name, address, phone number
                            • Adding Reviews - Talk about RV Masters Recent experience
                            • Spam Reviews
                            • Two businesses sharing an address - same with phone number
                            • A competitor reported you 
                            • Dandy Review Removal: Negative review removal using AI
                            • They had to rebrand from ReviewVio because of all the negative reviews and complaints that they received. They over charge and under deliver.
                            • It is a 12 month contract - not monthly
                            • Writer’s Hand: WriterHand.com's Review Generator AI employs state-of-the-art natural language processing algorithms to produce high-quality reviews in a matter of seconds. The tool is designed to cater to the needs of both individual writers and businesses seeking to enhance their online presence. By simply inputting a few key details about a product, service, or experience, users can obtain well-crafted reviews that reflect a genuine customer's perspective.
                            • Embed Social: Use AI tools to help you collect more reviews, reply to reviews faster and make your reviews widget designs.
                            • New AI Optimization services: Boost Ninja: 
                            • Speak on Accurate Automotive GBP Listing being suspended after adding this company to their listing - Supposed to be a Google Maps ranking system by boosting local rankings by targeting top keywords and AI Optimization to your Google listing
                            • Problem is when you talk to client’s who have hired companies like this and ask what they are actually doing - the answer is the same: “I have know idea”

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            Thank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops.

                            Show Notes

                            • Reasons Google will suspend your GBP
                            • Adding Keywords to Your Business Name
                            • Using PO boxes or virtual office addresses
                            • Using your home address for a service area business - mobile mechanics
                            • Making major changes to your information - name, address, phone number
                            • Adding Reviews - Talk about RV Masters Recent experience
                            • Spam Reviews
                            • Two businesses sharing an address - same with phone number
                            • A competitor reported you 
                            • Dandy Review Removal: Negative review removal using AI
                            • They had to rebrand from ReviewVio because of all the negative reviews and complaints that they received. They over charge and under deliver.
                            • It is a 12 month contract - not monthly
                            • Writer’s Hand: WriterHand.com's Review Generator AI employs state-of-the-art natural language processing algorithms to produce high-quality reviews in a matter of seconds. The tool is designed to cater to the needs of both individual writers and businesses seeking to enhance their online presence. By simply inputting a few key details about a product, service, or experience, users can obtain well-crafted reviews that reflect a genuine customer's perspective.
                            • Embed Social: Use AI tools to help you collect more reviews, reply to reviews faster and make your reviews widget designs.
                            • New AI Optimization services: Boost Ninja: 
                            • Speak on Accurate Automotive GBP Listing being suspended after adding this company to their listing - Supposed to be a Google Maps ranking system by boosting local rankings by targeting top keywords and AI Optimization to your Google listing
                            • Problem is when you talk to client’s who have hired companies like this and ask what they are actually doing - the answer is the same: “I have know idea”

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            c6fd5c10-158e-4aa4-91bc-a30e8a85533bWed, 01 May 2024 00:15:00 -040026:25falsebonus                            How To Offer The Best Customer Support Without A Quality Team: Spoiler Alert, You Can’t! [RR 950]How To Offer The Best Customer Support Without A Quality Team: Spoiler Alert, You Can't! [RR 950]Thanks to our Partner, NAPA Auto Care Customer service is the backbone of any successful auto repair shop. Tom Petty discusses the critical role of clear, effective communication with customers. And guess what? It all starts with your internal team and company culture. Tom Petty, Petty Motorworks, Waretown, NJ Show Notes
                            • Watch Full Video
                            • TST Seminars: https://www.tstseminars.org/
                            • NAPA Auto Care Gold status (00:01:24) Tom Petty discusses NAPA AutoCare Gold status and its significance.
                            • Technical training and progression (00:03:13) Tom Petty's technical training and progression through the years.
                            • Family business and technical training (00:04:22) Tom Petty's decision to start a family business and his involvement in technical training.
                            • Engaging technicians and setting shop culture (00:05:44) Discussion on setting the culture for a shop and engaging technicians in training.
                            • Apprenticeship and mentoring (00:08:13) Tom Petty's approach to apprenticeship and mentoring young technicians.
                            • Automotive vocational education (00:11:10) Discussion on the need for a specialized automotive charter program in vocational education.
                            • Challenges in the automotive industry (00:13:03) Challenges faced by young technicians in the automotive industry and the need for development and support.
                            • Starting wage and labor margin (00:14:36) Discussion on starting wage for technicians and the importance of labor margin for business sustainability.
                            • Post-education career advice (00:15:31) Tom Petty's advice for students coming out of a two-year automotive program regarding starting wage expectations.
                            • Structured Raises (00:15:37) Discussion about implementing structured raises for technicians to prevent wage suppression.
                            • Setting Technician Wages (00:19:06) Discussion on the importance of setting technician wages based on experience and productivity.
                            • Communication and Customer Service (00:23:53) Importance of effective communication, especially through digital inspections, and its impact on customer service.
                            • Training Alliance (00:28:00) Formation of an independent training alliance to improve technical training in the local area of New Jersey.
                            • Kidney Donation (00:30:44) Tom Petty's kidney donation.
                            • Life Post-Surgery (00:33:14) Tom Petty shares his experiences after kidney surgery and discusses the minimal impact on his daily life.
                            • Avoiding NSAIDs (00:33:53) The importance of avoiding certain pain medications for kidney health, with a cautionary example.
                            • Recovery and Kidney Function (00:34:31) Insights into the recovery period after kidney surgery and the remarkable adaptability of the kidney.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections   ]]>                            Thanks to our Partner, NAPA Auto Care Customer service is the backbone of any successful auto repair shop. Tom Petty discusses the critical role of clear, effective communication with customers. And guess what? It all starts with your internal team and company culture. Tom Petty, Petty Motorworks, Waretown, NJ Show Notes
                            • Watch Full Video
                            • TST Seminars: https://www.tstseminars.org/
                            • NAPA Auto Care Gold status (00:01:24) Tom Petty discusses NAPA AutoCare Gold status and its significance.
                            • Technical training and progression (00:03:13) Tom Petty's technical training and progression through the years.
                            • Family business and technical training (00:04:22) Tom Petty's decision to start a family business and his involvement in technical training.
                            • Engaging technicians and setting shop culture (00:05:44) Discussion on setting the culture for a shop and engaging technicians in training.
                            • Apprenticeship and mentoring (00:08:13) Tom Petty's approach to apprenticeship and mentoring young technicians.
                            • Automotive vocational education (00:11:10) Discussion on the need for a specialized automotive charter program in vocational education.
                            • Challenges in the automotive industry (00:13:03) Challenges faced by young technicians in the automotive industry and the need for development and support.
                            • Starting wage and labor margin (00:14:36) Discussion on starting wage for technicians and the importance of labor margin for business sustainability.
                            • Post-education career advice (00:15:31) Tom Petty's advice for students coming out of a two-year automotive program regarding starting wage expectations.
                            • Structured Raises (00:15:37) Discussion about implementing structured raises for technicians to prevent wage suppression.
                            • Setting Technician Wages (00:19:06) Discussion on the importance of setting technician wages based on experience and productivity.
                            • Communication and Customer Service (00:23:53) Importance of effective communication, especially through digital inspections, and its impact on customer service.
                            • Training Alliance (00:28:00) Formation of an independent training alliance to improve technical training in the local area of New Jersey.
                            • Kidney Donation (00:30:44) Tom Petty's kidney donation.
                            • Life Post-Surgery (00:33:14) Tom Petty shares his experiences after kidney surgery and discusses the minimal impact on his daily life.
                            • Avoiding NSAIDs (00:33:53) The importance of avoiding certain pain medications for kidney health, with a cautionary example.
                            • Recovery and Kidney Function (00:34:31) Insights into the recovery period after kidney surgery and the remarkable adaptability of the kidney.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections   ]]>                            79d21175-303d-403e-abdc-d2b171d214bbTue, 30 Apr 2024 00:15:00 -040036:31falsefull950950                            Are Phone Trees Killing Your Auto Repair Shop's Customer Service? [E162] - Chris Cotton Weekly BlitzAre Phone Trees Killing Your Auto Repair Shop's Customer Service? [E162] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching addresses the negative impact of phone trees on customer service in auto repair shops. He emphasizes the importance of the human touch and shares his frustration with complex phone systems that deter customers. Chris offers practical advice for revamping phone systems, such as auditing current setups, matching staffing to call volume, and soliciting customer feedback. He advocates for a balance between technology and personal interaction, stressing that each call is an opportunity to showcase excellent service and stand out from competitors. Chris concludes by inviting listeners to contribute to the conversation on maintaining a personal touch in customer service.

                            • The importance of human touch in customer service (00:01:05) Chris discusses the negative impact of phone trees on customer service and the need for a human touch.
                            • The drawbacks of using phone trees (00:02:07) Chris explains how phone trees can frustrate customers and lead to missed opportunities.
                            • The value of personal interaction in customer service (00:05:21) Chris emphasizes the importance of human connection and empathy in the customer service experience.
                            • Balancing automation and human interaction (00:07:31) Chris discusses the need to strike a balance between technology and human interaction in the auto repair business.
                            • Practical tips for revamping phone systems (00:09:33) Chris provides practical suggestions for improving phone systems to better serve customers and enhance the overall customer service experience.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching addresses the negative impact of phone trees on customer service in auto repair shops. He emphasizes the importance of the human touch and shares his frustration with complex phone systems that deter customers. Chris offers practical advice for revamping phone systems, such as auditing current setups, matching staffing to call volume, and soliciting customer feedback. He advocates for a balance between technology and personal interaction, stressing that each call is an opportunity to showcase excellent service and stand out from competitors. Chris concludes by inviting listeners to contribute to the conversation on maintaining a personal touch in customer service.

                            • The importance of human touch in customer service (00:01:05) Chris discusses the negative impact of phone trees on customer service and the need for a human touch.
                            • The drawbacks of using phone trees (00:02:07) Chris explains how phone trees can frustrate customers and lead to missed opportunities.
                            • The value of personal interaction in customer service (00:05:21) Chris emphasizes the importance of human connection and empathy in the customer service experience.
                            • Balancing automation and human interaction (00:07:31) Chris discusses the need to strike a balance between technology and human interaction in the auto repair business.
                            • Practical tips for revamping phone systems (00:09:33) Chris provides practical suggestions for improving phone systems to better serve customers and enhance the overall customer service experience.


                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            c0a415d2-513d-4589-837d-81c8e6c08b29Mon, 29 Apr 2024 00:15:00 -040010:52falsebonus                            Attract, Develop, and Retain Top Automotive Talent [CC 113]Attract, Develop, and Retain Top Automotive Talent [CC 113]Thanks to our Partner, Technician Find Building the dream team in the automotive industry goes beyond hiring technicians—it's about creating a culture that fosters growth, respect, and development. Join our panel of shop owners as they share their experiences and strategies in building an outstanding team. Topics include the significance of culture, passive and active recruiting, development through apprenticeship and training programs, and retention strategies like understanding employees' goals, compensation, and creating an enjoyable work environment. Want to learn more? Join Chris Lawson's 'Repair Shop Growth Systems Live 2024' May 31st - June 2nd in Mt. Arlington, NJ. https://www.repairshopgrowthsystems.com/ Chris Lawson, TechnicianFind.Com. Chris’ previous episodes HERE Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE Russell Crosby, Russ’s Wrench Auto Repair, Clinton, NJ. Russ’s previous episodes HERE Rob Morrison, Morrison's Auto Rite, Jamaica Plain, MA Roy Niemi, A & D Auto & Body Repair, Haslett, MI Show Notes
                            • Watch Full Video Episode
                            • Repair Shop Growth Systems Live 2024, May 31st - June 2nd, Mt Arlington, NJ: https://www.repairshopgrowthsystems.com
                            • Attracting Employees (00:00:01) Discussion on strategies and stories for attracting skilled technicians and employees to automotive repair shops.
                            • Upcoming Summit (00:01:11) Introduction of a summit focused on attracting, growing, and retaining employees in the automotive repair industry. https://www.repairshopgrowthsystems.com/
                            • Personal Stories of Attraction (00:02:26) Shop owners share personal stories and strategies for attracting and hiring employees, including promoting unique employee benefits and culture.
                            • Writing Attractive Job Ads (00:10:03) Discussion on the importance of highlighting ongoing training and development opportunities in job ads to attract skilled technicians.
                            • Employee-Centric Job Ads (00:14:31) Highlighting the core elements that technicians look for in job opportunities, including compensation, growth opportunities, and respect for work-life balance.
                            • Creating an Apprentice Program (00:16:21) Establishing in-house mechanic apprentice program with local institutions and colleges to attract and develop young technicians.
                            • Focusing on Personal Growth (00:17:09) Prioritizing individual growth and ambitions, not just automotive knowledge, to attract and retain young staff.
                            • Hiring and Fostering Culture (00:18:09) Emphasizing the importance of hiring and fostering culture through team involvement in the hiring process and internal recommendations.
                            • Attracting and Retaining Talent (00:19:43) Introducing TechnicianFind.com as a solution for finding skilled automotive technicians and retaining a strong team.
                            • Recruitment Strategies (00:21:05) Recruiting individuals with strong work ethic and potential, focusing on personal and professional development, and utilizing mentorship programs.
                            • Building a Candidate Bench (00:24:17) Emphasizing the importance of keeping and organizing job applications to build a candidate bench for future hiring needs.
                            • Engaging Families and Open Communication (00:29:00) Involving employees' families in company activities, promoting honesty and open communication, and addressing personal well-being through a life coach.
                            • Listening and Individual Management (00:31:14) Highlighting the importance of active listening, intuition, and individualized management to improve employee retention.
                            • Attracting and Retaining Employees (00:31:57) Strategies for supporting employees' financial well-being and making work enjoyable.
                            • Creating a Fun Work Environment (00:32:37) Implementing games, profit-sharing, and unique incentives to make work enjoyable.
                            • Recruiting and Developing Future Technicians (00:35:40) Strategies for attracting potential superstars from marginal shops and nurturing talent.
                            • Employee Compensation and Long-Term Care (00:40:33) Ensuring fair compensation and care for long-term employees to retain talent.
                            • Profit Sharing and Business Understanding (00:45:33) Educating employees about profit sharing and the mechanical perspective of business operations.

                            Thanks to our Partner, Technician Find If you are tired of struggling to find skilled automotive technicians for your independent auto repair shop, say goodbye to the endless search and let Technician Find be your solution. We are a 'Single Stop To Staff Your Shop.' http://www.technicianfind.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on (X) Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections   ]]>                            Thanks to our Partner, Technician Find Building the dream team in the automotive industry goes beyond hiring technicians—it's about creating a culture that fosters growth, respect, and development. Join our panel of shop owners as they share their experiences and strategies in building an outstanding team. Topics include the significance of culture, passive and active recruiting, development through apprenticeship and training programs, and retention strategies like understanding employees' goals, compensation, and creating an enjoyable work environment. Want to learn more? Join Chris Lawson's 'Repair Shop Growth Systems Live 2024' May 31st - June 2nd in Mt. Arlington, NJ. https://www.repairshopgrowthsystems.com/ Chris Lawson, TechnicianFind.Com. Chris’ previous episodes HERE Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE Russell Crosby, Russ’s Wrench Auto Repair, Clinton, NJ. Russ’s previous episodes HERE Rob Morrison, Morrison's Auto Rite, Jamaica Plain, MA Roy Niemi, A & D Auto & Body Repair, Haslett, MI Show Notes
                            • Watch Full Video Episode
                            • Repair Shop Growth Systems Live 2024, May 31st - June 2nd, Mt Arlington, NJ: https://www.repairshopgrowthsystems.com
                            • Attracting Employees (00:00:01) Discussion on strategies and stories for attracting skilled technicians and employees to automotive repair shops.
                            • Upcoming Summit (00:01:11) Introduction of a summit focused on attracting, growing, and retaining employees in the automotive repair industry. https://www.repairshopgrowthsystems.com/
                            • Personal Stories of Attraction (00:02:26) Shop owners share personal stories and strategies for attracting and hiring employees, including promoting unique employee benefits and culture.
                            • Writing Attractive Job Ads (00:10:03) Discussion on the importance of highlighting ongoing training and development opportunities in job ads to attract skilled technicians.
                            • Employee-Centric Job Ads (00:14:31) Highlighting the core elements that technicians look for in job opportunities, including compensation, growth opportunities, and respect for work-life balance.
                            • Creating an Apprentice Program (00:16:21) Establishing in-house mechanic apprentice program with local institutions and colleges to attract and develop young technicians.
                            • Focusing on Personal Growth (00:17:09) Prioritizing individual growth and ambitions, not just automotive knowledge, to attract and retain young staff.
                            • Hiring and Fostering Culture (00:18:09) Emphasizing the importance of hiring and fostering culture through team involvement in the hiring process and internal recommendations.
                            • Attracting and Retaining Talent (00:19:43) Introducing TechnicianFind.com as a solution for finding skilled automotive technicians and retaining a strong team.
                            • Recruitment Strategies (00:21:05) Recruiting individuals with strong work ethic and potential, focusing on personal and professional development, and utilizing mentorship programs.
                            • Building a Candidate Bench (00:24:17) Emphasizing the importance of keeping and organizing job applications to build a candidate bench for future hiring needs.
                            • Engaging Families and Open Communication (00:29:00) Involving employees' families in company activities, promoting honesty and open communication, and addressing personal well-being through a life coach.
                            • Listening and Individual Management (00:31:14) Highlighting the importance of active listening, intuition, and individualized management to improve employee retention.
                            • Attracting and Retaining Employees (00:31:57) Strategies for supporting employees' financial well-being and making work enjoyable.
                            • Creating a Fun Work Environment (00:32:37) Implementing games, profit-sharing, and unique incentives to make work enjoyable.
                            • Recruiting and Developing Future Technicians (00:35:40) Strategies for attracting potential superstars from marginal shops and nurturing talent.
                            • Employee Compensation and Long-Term Care (00:40:33) Ensuring fair compensation and care for long-term employees to retain talent.
                            • Profit Sharing and Business Understanding (00:45:33) Educating employees about profit sharing and the mechanical perspective of business operations.

                            Thanks to our Partner, Technician Find If you are tired of struggling to find skilled automotive technicians for your independent auto repair shop, say goodbye to the endless search and let Technician Find be your solution. We are a 'Single Stop To Staff Your Shop.' http://www.technicianfind.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on (X) Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections   ]]>                            f81b9c89-446a-4813-ad9c-7e5106dc0ea2Mon, 29 Apr 2024 00:15:00 -040046:26falsefull113113                            The Diagnostic Difference – Life of a Mobile Technician: Freedom and Flexibility [RR 949]The Diagnostic Difference - Life of a Mobile Technician: Freedom and Flexibility Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 21st annual TST Big Event, Robert Kenny Jr shares his journey from technician to mobile diagnostician and educator. Discussions cover the challenges of technician retention, fair compensation, and the shift towards electric vehicles (EVs). Robert Kenney Jr., Ampd Auto Diagnostic Solutions, and instructor at Hudson Valley Community College.
                            Show Notes
                            • Robert Kenny Jr.'s Career (00:01:03) Overview of Kenny's career and his transition to entrepreneurship.
                            • Starting a Shop (00:02:24) Kenny's journey to opening his shop and the obstacles he encountered.
                            • Technician Training (00:03:20) The significance of training for technicians and its industry effects.
                            • Education and Industry Development (00:03:59) Kenny's role in automotive industry education and growth.
                            • Mobile Diagnostic Business Growth (00:06:43) The development of Kenny's mobile diagnostic service and its influence on small shops.
                            • Balancing Roles (00:08:00) The challenge of juggling teaching, diagnostics, and shop management.
                            • Technician Pay Issues (00:10:03) The problem of technician compensation and its effect on new talent.
                            • Accountability and Mentorship (00:11:17) The role of accountability and guidance in business growth.
                            • Admitting Failure (00:12:31) The difficulty of acknowledging mistakes and seeking assistance in the field.
                            • Mobile Diagnostician Benefits (00:14:16) Advantages of working as a traveling mobile diagnostician.
                            • Labor Rate Comparison (00:16:09) Analyzing labor rates and their significance in the industry.
                            • Flat Rate System Comparison (00:22:51) Contrasting flat rate systems in various shop types and their technician impact.
                            • EV Standards Development (00:24:19) Participation in setting electric vehicle charging standards and curriculum updates.
                            • EV Technology Importance (00:25:44) The significance and progress of electric vehicle technology in the sector.
                            • Training Importance (00:27:05) The consequences of inadequate training on businesses and the demand for specialists.
                            • Robert's Mobile Diagnostic Experience (00:32:12) Kenney shares his enjoyment and insights from his mobile diagnostic venture and time at Gill's Garage.
                            • Educational Programs and EV Training (00:32:17) Discussion on Hudson Valley Community College's programs and Bronx Community College's EV class development.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                   ]]> Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 21st annual TST Big Event, Robert Kenny Jr shares his journey from technician to mobile diagnostician and educator. Discussions cover the challenges of technician retention, fair compensation, and the shift towards electric vehicles (EVs). Robert Kenney Jr., Ampd Auto Diagnostic Solutions, and instructor at Hudson Valley Community College.
                            Show Notes
                            • Robert Kenny Jr.'s Career (00:01:03) Overview of Kenny's career and his transition to entrepreneurship.
                            • Starting a Shop (00:02:24) Kenny's journey to opening his shop and the obstacles he encountered.
                            • Technician Training (00:03:20) The significance of training for technicians and its industry effects.
                            • Education and Industry Development (00:03:59) Kenny's role in automotive industry education and growth.
                            • Mobile Diagnostic Business Growth (00:06:43) The development of Kenny's mobile diagnostic service and its influence on small shops.
                            • Balancing Roles (00:08:00) The challenge of juggling teaching, diagnostics, and shop management.
                            • Technician Pay Issues (00:10:03) The problem of technician compensation and its effect on new talent.
                            • Accountability and Mentorship (00:11:17) The role of accountability and guidance in business growth.
                            • Admitting Failure (00:12:31) The difficulty of acknowledging mistakes and seeking assistance in the field.
                            • Mobile Diagnostician Benefits (00:14:16) Advantages of working as a traveling mobile diagnostician.
                            • Labor Rate Comparison (00:16:09) Analyzing labor rates and their significance in the industry.
                            • Flat Rate System Comparison (00:22:51) Contrasting flat rate systems in various shop types and their technician impact.
                            • EV Standards Development (00:24:19) Participation in setting electric vehicle charging standards and curriculum updates.
                            • EV Technology Importance (00:25:44) The significance and progress of electric vehicle technology in the sector.
                            • Training Importance (00:27:05) The consequences of inadequate training on businesses and the demand for specialists.
                            • Robert's Mobile Diagnostic Experience (00:32:12) Kenney shares his enjoyment and insights from his mobile diagnostic venture and time at Gill's Garage.
                            • Educational Programs and EV Training (00:32:17) Discussion on Hudson Valley Community College's programs and Bronx Community College's EV class development.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections                   ]]>8d5974ef-945c-482d-bb1f-8f3bd7d33a5eFri, 26 Apr 2024 00:15:00 -040033:03falsefull949949Is There Going to be a Wealth Tax? [E115] - Business By The NumbersIs There Going to be a Wealth Tax? [E115] - Business By The NumbersHunt unpacks his recent experiences and learnings from the Virginia Automotive Association Conference in Hot Springs, Virginia. Joined by Jamie from Sesco, an HR expert, Hunt explores potential impacts of proposed wealth taxes and shares expert advice on how auto industry professionals can navigate current financial climates.

                            • Conference Insights: Hunt reflects on his productive collaboration with Jamie from Sesco during the conference, promising an in-depth future episode with her to dive into HR and legal topics relevant to auto shop owners.

                            • Wealth Tax Discussion: Hunt discusses a trending topic that stirred interest at the conference—a possible wealth tax. He debates the likelihood and implications of such a tax, referencing recent legislative attempts and public sentiment towards wealth distribution.

                            • Financial Strategies: Learn about legal loopholes and financial strategies used by the wealthy to mitigate tax liabilities, with Hunt explaining complex mechanisms like borrowing against securities instead of liquidating assets.

                            • Listener Engagement: Hunt encourages listener interaction by inviting questions and suggestions for future topics, underscoring the podcast’s commitment to addressing audience interests.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            Hunt unpacks his recent experiences and learnings from the Virginia Automotive Association Conference in Hot Springs, Virginia. Joined by Jamie from Sesco, an HR expert, Hunt explores potential impacts of proposed wealth taxes and shares expert advice on how auto industry professionals can navigate current financial climates.

                            • Conference Insights: Hunt reflects on his productive collaboration with Jamie from Sesco during the conference, promising an in-depth future episode with her to dive into HR and legal topics relevant to auto shop owners.

                            • Wealth Tax Discussion: Hunt discusses a trending topic that stirred interest at the conference—a possible wealth tax. He debates the likelihood and implications of such a tax, referencing recent legislative attempts and public sentiment towards wealth distribution.

                            • Financial Strategies: Learn about legal loopholes and financial strategies used by the wealthy to mitigate tax liabilities, with Hunt explaining complex mechanisms like borrowing against securities instead of liquidating assets.

                            • Listener Engagement: Hunt encourages listener interaction by inviting questions and suggestions for future topics, underscoring the podcast’s commitment to addressing audience interests.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            01019f0a-14c4-4037-8e67-77a2236d9413Thu, 25 Apr 2024 00:15:00 -040040:40falsebonus                            So You Think You Want To Open Your Second Location? [THA 377]So You Think You Want To Open Your Second Location? [THA 377]Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching Industry shop owners discuss the challenges and strategies of opening and managing a second location. They explore the motivations behind opening additional shops, touching on wealth building, seeking new challenges, and planning for retirement. Carl Hutchinson emphasizes the importance of providing a growth path and career opportunities to attract and train the next generation of industry professionals. The conversation highlights the complexities of scaling a business and the need for strong leadership, financial planning, and a commitment to developing talent within the industry. Carl Hutchinson, Complete Automotive, 2 locations, Springfield, MO. Listen to Carl’s previous episodes HERE Kim Auernheimer, CS Automotive, 2 locations, TN. Listen to Kim’s Episodes HERE. Jim Fleischman, Automotive Alley, 2 locations, Arcade and Marilla, NY. Listen to Jim’s previous episodes HERE.
                            • Watch Full Video Episode
                            • Behind the Scenes: New Shop Retrofit/Remodel with Carl Hutchinson [CC 097]: https://remarkableresults.biz/remarkable-results-radio-podcast/cc097/
                            • Store two considerations (00:01:01) Discussion on the importance and reasons for opening a second store, including financing and marketing efforts.
                            • Finding the second location (00:02:52) Panelists share their experiences in finding and choosing the location for their second store.
                            • Preparation and challenges (00:09:33) Challenges and preparations for operating a second location, including policies, procedures, and staffing.
                            • Systemizing and structuring (00:12:29) The importance of systemizing and structuring operations for a second location, as well as the challenges and preparations involved.
                            • Transition and training (00:15:14) Discussion on transitioning and training staff for a new location, including the use of a shop management system.
                            • Reflection and passion (00:17:32) Reflecting on the passion and effort required to start and grow a business, including the challenges of expanding to multiple locations.
                            • Store Number Two Challenges (00:17:56) Challenges of opening a second store, losing customers, ordering parts, and managing separate entities.
                            • Inventory and Supplies (00:20:14) Challenges in stocking inventory and supplies for a new store, unexpected expenses, and the importance of thorough planning.
                            • Financing and Cash Flow (00:24:43) Discussion on financing options, including seller financing, bank loans, and personal investment, and the impact of COVID-19.
                            • People Problems and Leadership (00:29:17) Dealing with turnover, hiring challenges, and the importance of finding the right people for leadership roles.
                            • Grooming and Growing Store Two (00:32:45) Balancing time and effort between store two and store one, empowering vice presidents, and the changing role of the company president.
                            • Building an MSO (00:34:48) Discussion on the motivations for building a multi-shop operation, including retirement planning, challenges, and personal growth.
                            • Creating Career Paths (00:41:26) The importance of creating a career path for the younger generation, fast-tracking growth, and training and educating employees.
                            • Valuing and Acquiring Businesses (00:47:31) Challenges in valuing and acquiring businesses, including the impact of market competition and the importance of assessing profitability.
                            • Equipment and Location Considerations (00:49:29) Discussion on starting from scratch, acquiring equipment, and the significance of location and infrastructure.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                            Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching Industry shop owners discuss the challenges and strategies of opening and managing a second location. They explore the motivations behind opening additional shops, touching on wealth building, seeking new challenges, and planning for retirement. Carl Hutchinson emphasizes the importance of providing a growth path and career opportunities to attract and train the next generation of industry professionals. The conversation highlights the complexities of scaling a business and the need for strong leadership, financial planning, and a commitment to developing talent within the industry. Carl Hutchinson, Complete Automotive, 2 locations, Springfield, MO. Listen to Carl’s previous episodes HERE Kim Auernheimer, CS Automotive, 2 locations, TN. Listen to Kim’s Episodes HERE. Jim Fleischman, Automotive Alley, 2 locations, Arcade and Marilla, NY. Listen to Jim’s previous episodes HERE.
                            • Watch Full Video Episode
                            • Behind the Scenes: New Shop Retrofit/Remodel with Carl Hutchinson [CC 097]: https://remarkableresults.biz/remarkable-results-radio-podcast/cc097/
                            • Store two considerations (00:01:01) Discussion on the importance and reasons for opening a second store, including financing and marketing efforts.
                            • Finding the second location (00:02:52) Panelists share their experiences in finding and choosing the location for their second store.
                            • Preparation and challenges (00:09:33) Challenges and preparations for operating a second location, including policies, procedures, and staffing.
                            • Systemizing and structuring (00:12:29) The importance of systemizing and structuring operations for a second location, as well as the challenges and preparations involved.
                            • Transition and training (00:15:14) Discussion on transitioning and training staff for a new location, including the use of a shop management system.
                            • Reflection and passion (00:17:32) Reflecting on the passion and effort required to start and grow a business, including the challenges of expanding to multiple locations.
                            • Store Number Two Challenges (00:17:56) Challenges of opening a second store, losing customers, ordering parts, and managing separate entities.
                            • Inventory and Supplies (00:20:14) Challenges in stocking inventory and supplies for a new store, unexpected expenses, and the importance of thorough planning.
                            • Financing and Cash Flow (00:24:43) Discussion on financing options, including seller financing, bank loans, and personal investment, and the impact of COVID-19.
                            • People Problems and Leadership (00:29:17) Dealing with turnover, hiring challenges, and the importance of finding the right people for leadership roles.
                            • Grooming and Growing Store Two (00:32:45) Balancing time and effort between store two and store one, empowering vice presidents, and the changing role of the company president.
                            • Building an MSO (00:34:48) Discussion on the motivations for building a multi-shop operation, including retirement planning, challenges, and personal growth.
                            • Creating Career Paths (00:41:26) The importance of creating a career path for the younger generation, fast-tracking growth, and training and educating employees.
                            • Valuing and Acquiring Businesses (00:47:31) Challenges in valuing and acquiring businesses, including the impact of market competition and the importance of assessing profitability.
                            • Equipment and Location Considerations (00:49:29) Discussion on starting from scratch, acquiring equipment, and the significance of location and infrastructure.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                            a4afa95b-1126-4c28-bfeb-3135037909e9Thu, 25 Apr 2024 00:15:00 -040051:16falsefull377377                            Are We Setting Barometers? [E131] - Automotive Field TheoryAre We Setting Barometers? [E131] - Automotive Field TheoryMatt Fanslow discusses the importance of automotive repair shops setting a barometer for the value they provide. He compares this to consumer and professional products in other industries, like lawnmowers and chainsaws, to illustrate differences in quality.

                            Show Notes

                            • Comparing lawnmowers and chainsaws (00:01:14) 
                            • Demonstrating value in automotive repair (00:10:46) 
                            • Marketing and communication strategy (00:12:57) 
                            • Setting the barometer through demonstration (00:15:22) 
                            • Utilizing social media and radio for marketing (00:17:34) 
                            • Comparing Products (00:19:44) 
                            • Demonstrating Value (00:20:51) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            Matt Fanslow discusses the importance of automotive repair shops setting a barometer for the value they provide. He compares this to consumer and professional products in other industries, like lawnmowers and chainsaws, to illustrate differences in quality.

                            Show Notes

                            • Comparing lawnmowers and chainsaws (00:01:14) 
                            • Demonstrating value in automotive repair (00:10:46) 
                            • Marketing and communication strategy (00:12:57) 
                            • Setting the barometer through demonstration (00:15:22) 
                            • Utilizing social media and radio for marketing (00:17:34) 
                            • Comparing Products (00:19:44) 
                            • Demonstrating Value (00:20:51) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/

                            ]]>                            d5d9f8b9-c0c6-4cfc-ab3f-0c26083bc1c5Wed, 24 Apr 2024 00:15:00 -040023:36falsebonus                            Can Marketing "Even Out" The Workload? [E097] - The Auto Repair Marketing PodcastCan Marketing "Even Out" The Workload? [E097] - The Auto Repair Marketing PodcastCan Marketing "Even Out" The Workload?

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Show Notes

                            • We often hear people say their marketing should “even out the workload,” but can it do that?
                            • There are peaks and valleys throughout the year. That’s just life.
                            • It’s hard to market to make a specific time busy
                            • Marketing lifts the peaks and the valleys, but it can easily lift the peaks higher and the valleys not quite as much
                            • SCHEDULING can even out the workload, or fill in the slow times
                            • Scheduling long-time clients for the slow times
                            • Scheduling the next visit like a dentist does
                            • Can you do time specific campaigns? 
                            • State fair campaign
                            • Back-to-school campaign
                            • Pre-trip inspections before summer and the holidays

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            1. Canva - Mood Boards

                            ]]>                            Can Marketing "Even Out" The Workload?

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Show Notes

                            • We often hear people say their marketing should “even out the workload,” but can it do that?
                            • There are peaks and valleys throughout the year. That’s just life.
                            • It’s hard to market to make a specific time busy
                            • Marketing lifts the peaks and the valleys, but it can easily lift the peaks higher and the valleys not quite as much
                            • SCHEDULING can even out the workload, or fill in the slow times
                            • Scheduling long-time clients for the slow times
                            • Scheduling the next visit like a dentist does
                            • Can you do time specific campaigns? 
                            • State fair campaign
                            • Back-to-school campaign
                            • Pre-trip inspections before summer and the holidays

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            1. Canva - Mood Boards

                            ]]>                            6bb7b1a5-e13d-4876-a577-57a861641133Wed, 24 Apr 2024 00:00:00 -040011:13falsebonus                            The Driving Force: Extraordinary Results with Ordinary People [RR 948]The Driving Force: Extraordinary Results with Ordinary People [RR 948]Thanks to our Partner, NAPA Auto Care Andy Bizub explores the influential book "Driving Force: Extraordinary Results with Ordinary People" by Peter Schutz. Dive into the pivotal role of culture in business success with personal insights on maintaining a positive work environment. This episode is packed with wisdom for business owners and leaders seeking to improve their operations and team dynamics. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Show Notes
                            • Watch Full Video
                            • Email Lori Schutz for your copy of "The Driving Force: Extraordinary Results with Ordinary People": scmink2@earthlink.net
                            • Leadership Book Insights (00:02:07 ) Exploring 'The Driving Force by Peter Schutz's' perspectives on leadership and empowerment.
                            • Book's Business Influence (00:03:04) The book's influence on leadership strategies and business operations.
                            • Book Discussion (00:05:35) Diving into the book's content and its effects on businesses.
                            • Cultural Preservation (00:06:34) The role of culture in maintaining successful business practices.
                            • Toxic Employees (00:10:41) Addressing the challenges of toxic employees in the workplace.
                            • Empowering Leadership (00:12:14) How leaders can empower their employees to achieve excellence.
                            • Employee Growth (00:13:27) Encouraging employees to grow and potentially outperform their leaders.
                            • Team Diversity (00:15:27) The benefits of having a diverse and skilled team.
                            • Overcoming Barriers (00:18:39) Sharing a story about overcoming barriers at Cummins Engine and its relevance to shop communication.
                            • Communication Barriers (00:20:04) The effects of cultural and physical barriers on shop communication.
                            • Slack for Shop Communication (00:22:31) Using Slack to improve communication and reduce barriers in the shop.
                            • Customer Quality (00:23:42) The impact of customer quality on business success.
                            • Customer Vetting (00:29:58) Identifying red flags and conveying service value to potential customers.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections   ]]>                            Thanks to our Partner, NAPA Auto Care Andy Bizub explores the influential book "Driving Force: Extraordinary Results with Ordinary People" by Peter Schutz. Dive into the pivotal role of culture in business success with personal insights on maintaining a positive work environment. This episode is packed with wisdom for business owners and leaders seeking to improve their operations and team dynamics. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Show Notes
                            • Watch Full Video
                            • Email Lori Schutz for your copy of "The Driving Force: Extraordinary Results with Ordinary People": scmink2@earthlink.net
                            • Leadership Book Insights (00:02:07 ) Exploring 'The Driving Force by Peter Schutz's' perspectives on leadership and empowerment.
                            • Book's Business Influence (00:03:04) The book's influence on leadership strategies and business operations.
                            • Book Discussion (00:05:35) Diving into the book's content and its effects on businesses.
                            • Cultural Preservation (00:06:34) The role of culture in maintaining successful business practices.
                            • Toxic Employees (00:10:41) Addressing the challenges of toxic employees in the workplace.
                            • Empowering Leadership (00:12:14) How leaders can empower their employees to achieve excellence.
                            • Employee Growth (00:13:27) Encouraging employees to grow and potentially outperform their leaders.
                            • Team Diversity (00:15:27) The benefits of having a diverse and skilled team.
                            • Overcoming Barriers (00:18:39) Sharing a story about overcoming barriers at Cummins Engine and its relevance to shop communication.
                            • Communication Barriers (00:20:04) The effects of cultural and physical barriers on shop communication.
                            • Slack for Shop Communication (00:22:31) Using Slack to improve communication and reduce barriers in the shop.
                            • Customer Quality (00:23:42) The impact of customer quality on business success.
                            • Customer Vetting (00:29:58) Identifying red flags and conveying service value to potential customers.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections   ]]>                            576faf46-a6e2-4287-bbac-06b70a6d0c98Tue, 23 Apr 2024 00:15:00 -040036:24falsefull948948                            A Tale of Succession & Success! Mark Fuerbacher's Story at Universal Imports of Rochester. [E161] - Chris Cotton Weekly BlitzA Tale of Succession & Success! Mark Fuerbacher's Story at Universal Imports of Rochester. [E161] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Chris Cotton, an auto repair business coach, talks with Mark, owner of an independent European auto repair shop in Rochester, New York, that also does sales and bodywork. They discuss Mark's family history, including his father's move from Germany to the U.S. and his transition from diamond cutting to car sales. Mark recounts his own path in the family business, from washing cars to his current role, and the lessons learned along the way. They also delve into succession planning, with Mark's son Hunter potentially taking over in the future. Mark highlights the benefits of working with Chris implementation of a new service management system, and the positive changes in business performance and staff engagement. The episode touches on the importance of regular staff meetings, understanding daily business metrics, and the joy of family involvement in the business. It concludes with personal anecdotes about family meals and the cultural heritage that enriches their lives.

                            • The background of Mark's family (00:00:05) Mark talks about his father's journey from Germany to the United States and their family background.
                            • Mark's family's journey in the auto repair business (00:02:05) Mark shares the story of his family's involvement in the auto repair business, including their transition from sales to service.
                            • Mark's father's journey in the auto industry (00:04:08) Mark details his father's experiences in the car industry, from working at a BMW dealership to starting his own car sales business.
                            • Mark's connection to European cars (00:10:52) Mark discusses his family's deep connection to European cars, particularly Audi, BMW, Mercedes, and Volkswagen.
                            • Mark's journey in the auto repair business (00:14:48) Mark reflects on his journey in the auto repair business, from washing cars to becoming a service advisor and learning to buy cars at auctions.
                            • Car Sales and Sunroof Surprise (00:19:22) Mark recalls a car sales experience and his father's tough love and succession plan.
                            • Auto Auction and Nostalgia (00:21:29) Chris shares his experience working at an auto auction, and both speakers reminisce about the excitement of auctions.
                            • Transition and Succession Plan (00:23:16) Mark discusses his role in the business and the prolonged transition plan from his father.
                            • Family Involvement and Future Plans (00:25:43) Mark talks about family members' roles in the business and his son's potential as a service manager.
                            • Succession Planning and Family Dynamics (00:29:31) Mark emphasizes the importance of communication and close relationships in succession planning.
                            • Future of the Business and Retirement (00:34:14) Mark discusses his long-term plans for the business and his reluctance to fully retire.
                            • Family Living Arrangements (00:36:40) Mark shares that his mother still lives in the family home, and he and his wife live next door.
                            • Each timestamp is followed by a short description of the topics covered in the corresponding segment of the podcast episode.
                            • Family and Business History (00:37:29) Discussion about family's daily routine and plans for creating a slideshow of old pictures for the website.
                            • Transition to New Location and Succession Plan (00:38:19) Mark mentions the upcoming 40th anniversary at the new location and transitions to discussing their decision to change service management systems.
                            • Transition to Auto Leap Service Management System (00:39:13) Mark's decision to switch to Auto Leap, initial challenges, and his encounter with Chris Cotton's podcast.
                            • Initial Meeting and Decision to Work with Chris (00:43:40) Mark's initial meeting with Chris at a convention, initial reluctance to work with a coach, and the decision to start working with Chris.
                            • Impact of Coaching on Business (00:45:48) Positive impact of coaching on business performance, particularly in December and January, and how it has improved their outlook for the year.
                            • Benefits of Coaching and 20 Groups (00:50:40) Discussion about the value of coaching, 20 groups, and the supportive industry landscape in Rochester.
                            • Shop Renovation and Growth (00:54:30) Description of the shop's renovation and growth, including the increase in employees and the focus on cleanliness.
                            • Future Plans and Idea Sharing (00:55:20) The anticipation of a productive year with many ideas yet to be explored and nurtured during the coaching sessions.
                            • Accountability and Responsibility (00:55:34) Discussion on the importance of accountability and responsibility in business ownership.
                            • Meetings and Regimen (00:56:37) The significance of regular meetings and a structured approach to managing the business.
                            • Future Plans and Succession (00:58:36) Mark's future plans for the business, including the involvement of his son and the transition of responsibilities.
                            • Family Traditions and Gratitude (00:59:22) Mark's family traditions, including meals prepared by his mother, and expressions of gratitude.
                            • Closing Remarks and Sponsorship (01:01:00) The conclusion of the episode, including acknowledgments and sponsorship mentions.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook #riseandgrind

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Chris Cotton, an auto repair business coach, talks with Mark, owner of an independent European auto repair shop in Rochester, New York, that also does sales and bodywork. They discuss Mark's family history, including his father's move from Germany to the U.S. and his transition from diamond cutting to car sales. Mark recounts his own path in the family business, from washing cars to his current role, and the lessons learned along the way. They also delve into succession planning, with Mark's son Hunter potentially taking over in the future. Mark highlights the benefits of working with Chris implementation of a new service management system, and the positive changes in business performance and staff engagement. The episode touches on the importance of regular staff meetings, understanding daily business metrics, and the joy of family involvement in the business. It concludes with personal anecdotes about family meals and the cultural heritage that enriches their lives.

                            • The background of Mark's family (00:00:05) Mark talks about his father's journey from Germany to the United States and their family background.
                            • Mark's family's journey in the auto repair business (00:02:05) Mark shares the story of his family's involvement in the auto repair business, including their transition from sales to service.
                            • Mark's father's journey in the auto industry (00:04:08) Mark details his father's experiences in the car industry, from working at a BMW dealership to starting his own car sales business.
                            • Mark's connection to European cars (00:10:52) Mark discusses his family's deep connection to European cars, particularly Audi, BMW, Mercedes, and Volkswagen.
                            • Mark's journey in the auto repair business (00:14:48) Mark reflects on his journey in the auto repair business, from washing cars to becoming a service advisor and learning to buy cars at auctions.
                            • Car Sales and Sunroof Surprise (00:19:22) Mark recalls a car sales experience and his father's tough love and succession plan.
                            • Auto Auction and Nostalgia (00:21:29) Chris shares his experience working at an auto auction, and both speakers reminisce about the excitement of auctions.
                            • Transition and Succession Plan (00:23:16) Mark discusses his role in the business and the prolonged transition plan from his father.
                            • Family Involvement and Future Plans (00:25:43) Mark talks about family members' roles in the business and his son's potential as a service manager.
                            • Succession Planning and Family Dynamics (00:29:31) Mark emphasizes the importance of communication and close relationships in succession planning.
                            • Future of the Business and Retirement (00:34:14) Mark discusses his long-term plans for the business and his reluctance to fully retire.
                            • Family Living Arrangements (00:36:40) Mark shares that his mother still lives in the family home, and he and his wife live next door.
                            • Each timestamp is followed by a short description of the topics covered in the corresponding segment of the podcast episode.
                            • Family and Business History (00:37:29) Discussion about family's daily routine and plans for creating a slideshow of old pictures for the website.
                            • Transition to New Location and Succession Plan (00:38:19) Mark mentions the upcoming 40th anniversary at the new location and transitions to discussing their decision to change service management systems.
                            • Transition to Auto Leap Service Management System (00:39:13) Mark's decision to switch to Auto Leap, initial challenges, and his encounter with Chris Cotton's podcast.
                            • Initial Meeting and Decision to Work with Chris (00:43:40) Mark's initial meeting with Chris at a convention, initial reluctance to work with a coach, and the decision to start working with Chris.
                            • Impact of Coaching on Business (00:45:48) Positive impact of coaching on business performance, particularly in December and January, and how it has improved their outlook for the year.
                            • Benefits of Coaching and 20 Groups (00:50:40) Discussion about the value of coaching, 20 groups, and the supportive industry landscape in Rochester.
                            • Shop Renovation and Growth (00:54:30) Description of the shop's renovation and growth, including the increase in employees and the focus on cleanliness.
                            • Future Plans and Idea Sharing (00:55:20) The anticipation of a productive year with many ideas yet to be explored and nurtured during the coaching sessions.
                            • Accountability and Responsibility (00:55:34) Discussion on the importance of accountability and responsibility in business ownership.
                            • Meetings and Regimen (00:56:37) The significance of regular meetings and a structured approach to managing the business.
                            • Future Plans and Succession (00:58:36) Mark's future plans for the business, including the involvement of his son and the transition of responsibilities.
                            • Family Traditions and Gratitude (00:59:22) Mark's family traditions, including meals prepared by his mother, and expressions of gratitude.
                            • Closing Remarks and Sponsorship (01:01:00) The conclusion of the episode, including acknowledgments and sponsorship mentions.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook #riseandgrind

                            ]]>                            b6d2b204-0853-4e15-bed0-df5b32099238Mon, 22 Apr 2024 00:15:00 -040049:40falsebonus                            What We Can Learn From The Falco Family Business [RR 947]What We Can Learn From The Falco Family Business [RR 947] Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Rich Falco and his twin sons, Zack and Tyler, discuss the intricacies of family business succession in the automotive industry. The Falco's share their personal experiences, emphasizing the value of learning through challenges and the significance of understanding both the technical and business aspects of the industry. They explore the dynamics of customer interaction, continuous professional development, and the evolving nature of automotive technology. Rich Falco, Diag on Demand, Instructor at Carquest Technical Institute. Listen to Rich’s previous episodes HERE Zack and Tyler Falco, Diag on Demand.
                            Show Notes
                            • Watch Full Video Episode
                            • Succession and grooming (00:00:51) Discussion about succession, grooming, and growing young talent in the automotive industry.
                            • Training and learning experiences (00:01:34) Rich discusses letting his sons fail and learn while working together in the business.
                            • Challenges of being a mobile technology specialist (00:04:10) Zack talks about the challenges of being a mobile technology specialist and learning to interact with customers.
                            • Learning from experience (00:05:29) Zack and Tyler discuss their learning experiences and the importance of admitting when they don't know something.
                            • Future of the business (00:09:04) Rich discusses the challenges in generating revenue and the potential changes in the industry for mobile work.
                            • Working together as a family (00:15:10) Tyler shares his experience of working with his dad and brother, highlighting the dynamics of their working relationship.
                            • Learning from Job Experiences (00:16:05) The speakers discuss the continuous learning experience and the value of mistakes in their work.
                            • Passion for Working with Hands (00:19:00) Zack expresses his enjoyment of working with hands and the satisfaction in understanding the technical aspects of his work.
                            • Diagnostics and Gray Areas (00:19:47) The conversation delves into the complexities of diagnostics, the gray areas in the auto repair industry, and the appeal of clear-cut logic in technical work.
                            • Changing the Perception of Technicians (00:22:18) Challenge the traditional perception of technicians and advocate for a shift towards recognizing them as technology specialists.
                            • Transition to Advanced Technology (00:23:44) The conversation highlights the transition to advanced technology, including the need for specialized equipment and the future of automotive technology.
                            • Business Education and Succession Planning (00:25:40) The importance of business education, succession planning, and the need for understanding the financial aspects of the business are discussed.
                            • Client Experience and Problem-Solving (00:29:34) The significance of following up with clients and the emphasis on problem-solving to build strong relationships with customers is highlighted.
                            • Succession and Family Business (00:32:39) Discussion about the succession and future of the family business with Rich, Zach, and Tyler Falco.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]> Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Rich Falco and his twin sons, Zack and Tyler, discuss the intricacies of family business succession in the automotive industry. The Falco's share their personal experiences, emphasizing the value of learning through challenges and the significance of understanding both the technical and business aspects of the industry. They explore the dynamics of customer interaction, continuous professional development, and the evolving nature of automotive technology. Rich Falco, Diag on Demand, Instructor at Carquest Technical Institute. Listen to Rich’s previous episodes HERE Zack and Tyler Falco, Diag on Demand.
                            Show Notes
                            • Watch Full Video Episode
                            • Succession and grooming (00:00:51) Discussion about succession, grooming, and growing young talent in the automotive industry.
                            • Training and learning experiences (00:01:34) Rich discusses letting his sons fail and learn while working together in the business.
                            • Challenges of being a mobile technology specialist (00:04:10) Zack talks about the challenges of being a mobile technology specialist and learning to interact with customers.
                            • Learning from experience (00:05:29) Zack and Tyler discuss their learning experiences and the importance of admitting when they don't know something.
                            • Future of the business (00:09:04) Rich discusses the challenges in generating revenue and the potential changes in the industry for mobile work.
                            • Working together as a family (00:15:10) Tyler shares his experience of working with his dad and brother, highlighting the dynamics of their working relationship.
                            • Learning from Job Experiences (00:16:05) The speakers discuss the continuous learning experience and the value of mistakes in their work.
                            • Passion for Working with Hands (00:19:00) Zack expresses his enjoyment of working with hands and the satisfaction in understanding the technical aspects of his work.
                            • Diagnostics and Gray Areas (00:19:47) The conversation delves into the complexities of diagnostics, the gray areas in the auto repair industry, and the appeal of clear-cut logic in technical work.
                            • Changing the Perception of Technicians (00:22:18) Challenge the traditional perception of technicians and advocate for a shift towards recognizing them as technology specialists.
                            • Transition to Advanced Technology (00:23:44) The conversation highlights the transition to advanced technology, including the need for specialized equipment and the future of automotive technology.
                            • Business Education and Succession Planning (00:25:40) The importance of business education, succession planning, and the need for understanding the financial aspects of the business are discussed.
                            • Client Experience and Problem-Solving (00:29:34) The significance of following up with clients and the emphasis on problem-solving to build strong relationships with customers is highlighted.
                            • Succession and Family Business (00:32:39) Discussion about the succession and future of the family business with Rich, Zach, and Tyler Falco.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>2d0eb135-fed4-4a19-b50f-15d806434313Fri, 19 Apr 2024 00:15:00 -040033:36falsefull947947ASE Subject Matter Experts [THA 376]ASE Subject Matter Experts [THA 376]Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching

                            Dive into the intricate process behind the Automotive Service Excellence (ASE) certification exams. Sharing personal experiences as SMEs for the ASE exams, the panelists discussed the challenges and learning opportunities involved in the process.


                            Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast


                            Bryan Pollock, Willco Auto Care, Sanborn, NY and Lockport, NY


                            • Scot Manna, ACDelco Technician of the Millennium. Scot’s previous episodes HERE.
                            • Watch Full Video Episode


                            • Another ASE Rant [E091]: https://mattfanslow.captivate.fm/episode/091


                            • ASE Renewal App Rant [E105]: https://mattfanslow.captivate.fm/episode/105


                            • The importance of ASE test questions (00:00:01) Discussion about the extensive work and expertise required to create high-quality test questions for ASE certification exams.


                            • ASE's role in setting pass rates (00:02:07) Explanation of how ASE organizes workshops to determine pass rates and exam difficulty, with input from industry representatives.


                            • Challenges of writing test questions (00:03:30) Discussion on the difficulty of creating distractors and the extensive effort required to write and vet test questions.


                            • Role of subject matter experts (00:06:21) Insights into the qualities of a good subject matter expert and their importance in contributing to the test question writing process.


                            • Educational opportunities of ASE exams (00:10:46) Explanation of how ASE exams provide educational opportunities for technicians to identify areas for improvement and further training.


                            • Qualities of a good subject matter expert (00:15:36) Discussion about the qualities and skills needed for a subject matter expert, including formal education and practical experience.


                            • Experience is Key (00:18:44) Importance of real-world experience in writing test questions and the value of subject matter experts.


                            • Communication and Mix of Expertise (00:19:47) The importance of communication skills and the mix of engineering and field experience in test writing.


                            • Ensuring Fair and Effective Questions (00:22:41) The process of discarding or refining questions to ensure fairness and effectiveness in testing.


                            • Creating Plausible Answers (00:23:17) The challenge of creating plausible answers and the goal of not tricking test takers.


                            • Different Philosophies in Testing (00:35:19) Contrasting philosophies between the ASE renewal app and traditional exams, focusing on education vs. pass/fail.


                            • The process of taking tests (00:36:46) Discussion on the feedback provided after answering test questions and its educational value for technicians.


                            • Importance of continuous learning (00:37:42) Emphasizing the value of taking tests as an opportunity for education and the need for continuous learning in the automotive industry.


                            • Advancements in automotive technology (00:38:06) Highlighting the rapid advancements in automotive technology and the necessity for technicians to stay updated through education and testing.


                            • Responsibilities of subject matter experts (00:40:38) The panel discusses the responsibility and honor of being a subject matter expert and the importance of the Automotive Service Excellence (ASE) organization.


                            • Challenges in writing test questions (00:41:11) The difficulties and learning experiences involved in writing test questions, including the importance of embracing voluntary certification.


                            • The impact of COVID-19 on training workshops (00:52:16) The loss of intimacy and networking opportunities due to the shift from live in-person workshops to online formats, with a plea to bring back in-person workshops.


                            Thanks to our Partner, NAPA TRACS


                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/Thanks to our Partner, Auto-Fix Auto Shop Coaching


                            Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/Connect with the Podcast:


                            -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                            -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976


                            -Subscribe on YouTube: https://www.youtube.com/carmcapriotto


                            -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                            -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                            -Follow on Twitter: https://twitter.com/RResultsBiz


                            -Visit the Website: https://remarkableresults.biz/


                            -Join our Insider List: https://remarkableresults.biz/insider


                            -All books mentioned on our podcasts: https://remarkableresults.biz/books


                            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                            -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                            -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                            -Special episode collections: https://remarkableresults.biz/collections

                            ]]>                            Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching

                            Dive into the intricate process behind the Automotive Service Excellence (ASE) certification exams. Sharing personal experiences as SMEs for the ASE exams, the panelists discussed the challenges and learning opportunities involved in the process.


                            Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast


                            Bryan Pollock, Willco Auto Care, Sanborn, NY and Lockport, NY


                            • Scot Manna, ACDelco Technician of the Millennium. Scot’s previous episodes HERE.
                            • Watch Full Video Episode


                            • Another ASE Rant [E091]: https://mattfanslow.captivate.fm/episode/091


                            • ASE Renewal App Rant [E105]: https://mattfanslow.captivate.fm/episode/105


                            • The importance of ASE test questions (00:00:01) Discussion about the extensive work and expertise required to create high-quality test questions for ASE certification exams.


                            • ASE's role in setting pass rates (00:02:07) Explanation of how ASE organizes workshops to determine pass rates and exam difficulty, with input from industry representatives.


                            • Challenges of writing test questions (00:03:30) Discussion on the difficulty of creating distractors and the extensive effort required to write and vet test questions.


                            • Role of subject matter experts (00:06:21) Insights into the qualities of a good subject matter expert and their importance in contributing to the test question writing process.


                            • Educational opportunities of ASE exams (00:10:46) Explanation of how ASE exams provide educational opportunities for technicians to identify areas for improvement and further training.


                            • Qualities of a good subject matter expert (00:15:36) Discussion about the qualities and skills needed for a subject matter expert, including formal education and practical experience.


                            • Experience is Key (00:18:44) Importance of real-world experience in writing test questions and the value of subject matter experts.


                            • Communication and Mix of Expertise (00:19:47) The importance of communication skills and the mix of engineering and field experience in test writing.


                            • Ensuring Fair and Effective Questions (00:22:41) The process of discarding or refining questions to ensure fairness and effectiveness in testing.


                            • Creating Plausible Answers (00:23:17) The challenge of creating plausible answers and the goal of not tricking test takers.


                            • Different Philosophies in Testing (00:35:19) Contrasting philosophies between the ASE renewal app and traditional exams, focusing on education vs. pass/fail.


                            • The process of taking tests (00:36:46) Discussion on the feedback provided after answering test questions and its educational value for technicians.


                            • Importance of continuous learning (00:37:42) Emphasizing the value of taking tests as an opportunity for education and the need for continuous learning in the automotive industry.


                            • Advancements in automotive technology (00:38:06) Highlighting the rapid advancements in automotive technology and the necessity for technicians to stay updated through education and testing.


                            • Responsibilities of subject matter experts (00:40:38) The panel discusses the responsibility and honor of being a subject matter expert and the importance of the Automotive Service Excellence (ASE) organization.


                            • Challenges in writing test questions (00:41:11) The difficulties and learning experiences involved in writing test questions, including the importance of embracing voluntary certification.


                            • The impact of COVID-19 on training workshops (00:52:16) The loss of intimacy and networking opportunities due to the shift from live in-person workshops to online formats, with a plea to bring back in-person workshops.


                            Thanks to our Partner, NAPA TRACS


                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/Thanks to our Partner, Auto-Fix Auto Shop Coaching


                            Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/Connect with the Podcast:


                            -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                            -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976


                            -Subscribe on YouTube: https://www.youtube.com/carmcapriotto


                            -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                            -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                            -Follow on Twitter: https://twitter.com/RResultsBiz


                            -Visit the Website: https://remarkableresults.biz/


                            -Join our Insider List: https://remarkableresults.biz/insider


                            -All books mentioned on our podcasts: https://remarkableresults.biz/books


                            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                            -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                            -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                            -Special episode collections: https://remarkableresults.biz/collections

                            ]]>                            915ca3a6-5c53-4a92-930e-ac8dadf5e184Thu, 18 Apr 2024 00:15:00 -040053:29falsefull376376                            Do the "Rich" Pay Their Fair Share of Taxes? [E114] - Business By The NumbersDo the "Rich" Pay Their Fair Share of Taxes? [E114] - Business By The NumbersWelcome to this episode of "Business by the Numbers," where we dive deep into the often controversial topic of tax fairness. Join Hunt, as he explores if the wealthiest among us are really shouldering their fair share of the tax burden.

                            • Defining 'Rich': How income levels and perceptions of wealth vary across different regions and impact tax contributions.

                            • The Progressive Tax System: A closer look at how the U.S. tax system scales with income and what that means for the top 1% of earners.

                            • Real Figures: We break down recent statistics to understand the actual tax contributions made by high earners.

                            • Beyond Income Tax: Examining other significant tax obligations faced by the wealthy, including sales tax, property tax, and surtaxes.

                            • Debunking Myths: Addressing common misconceptions about tax evasion among the wealthy and what the data really shows.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            Welcome to this episode of "Business by the Numbers," where we dive deep into the often controversial topic of tax fairness. Join Hunt, as he explores if the wealthiest among us are really shouldering their fair share of the tax burden.

                            • Defining 'Rich': How income levels and perceptions of wealth vary across different regions and impact tax contributions.

                            • The Progressive Tax System: A closer look at how the U.S. tax system scales with income and what that means for the top 1% of earners.

                            • Real Figures: We break down recent statistics to understand the actual tax contributions made by high earners.

                            • Beyond Income Tax: Examining other significant tax obligations faced by the wealthy, including sales tax, property tax, and surtaxes.

                            • Debunking Myths: Addressing common misconceptions about tax evasion among the wealthy and what the data really shows.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            4bdfe04a-43fe-4ad1-b1e3-4125e82a97c5Thu, 18 Apr 2024 00:15:00 -040047:21falsebonus                            That EVIL Word: Profit [E130] - Automotive Field TheoryThat EVIL Word: Profit [E130] - Automotive Field TheoryMatt Fanslow tackles the misunderstood relationship between profit and greed in business. He references the YouTube Short "Farmer Does the Right Thing on Shark Tank," using the comments section as a springboard to discuss public perceptions of profit.

                            Show Notes

                            • The association of profit with greed (00:00:11) Matt discusses the perception of profit as a negative concept and its association with greed in business.
                            • YouTube short "Farmer Does the Right Thing Shark Tank" (00:01:14) Matt talks about a YouTube short video featuring a farmer's product pitch on Shark Tank.
                            • Challenges in justifying pricing to customers (00:03:41) Matt discusses the difficulties businesses face in justifying their prices to customers and the need to educate them about the value provided.
                            • Misconceptions about profit and pricing (00:06:21) Matt addresses the misconceptions regarding profit margins, and pricing strategies.
                            • Tackling the association of profit with greed (00:14:36) Matt explores strategies for addressing the negative association of profit with greed and the importance of educating customers about business operations.

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            Matt Fanslow tackles the misunderstood relationship between profit and greed in business. He references the YouTube Short "Farmer Does the Right Thing on Shark Tank," using the comments section as a springboard to discuss public perceptions of profit.

                            Show Notes

                            • The association of profit with greed (00:00:11) Matt discusses the perception of profit as a negative concept and its association with greed in business.
                            • YouTube short "Farmer Does the Right Thing Shark Tank" (00:01:14) Matt talks about a YouTube short video featuring a farmer's product pitch on Shark Tank.
                            • Challenges in justifying pricing to customers (00:03:41) Matt discusses the difficulties businesses face in justifying their prices to customers and the need to educate them about the value provided.
                            • Misconceptions about profit and pricing (00:06:21) Matt addresses the misconceptions regarding profit margins, and pricing strategies.
                            • Tackling the association of profit with greed (00:14:36) Matt explores strategies for addressing the negative association of profit with greed and the importance of educating customers about business operations.

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            9b36d5fa-5b3d-4073-803e-57618dd228c1Wed, 17 Apr 2024 00:15:00 -040019:02falsebonus                            How Population Impacts Marketing [E1096] - The Auto Repair Marketing PodcastHow Population Impacts Marketing [E1096] - The Auto Repair Marketing PodcastNot shownotes.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            ]]>                            Not shownotes.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            ]]>                            438ac07f-189e-418d-bc5a-7a1035bd5994Wed, 17 Apr 2024 00:15:00 -040031:12falsebonus                            Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946]Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946]Thanks to our Partner, NAPA Auto Care Brad Updegraff's transition from a general service technician to a visionary business owner of 6 NAPA Gold Certified locations is a story of dedication and strategic planning. Discover the milestones and the speed bumps he encountered along the way. Brad Updegraff, Dave's Ultimate Automotive, 6 locations, Austin, TX. Show Notes
                            • Watch Full Video
                            • Learn more about NAPA Auto Care Gold Certified and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care
                            • Transition to the automotive field (00:01:55) Brad's transition from managing a pizza delivery company to becoming a general service technician in a small gas station repair shop.
                            • Seizing the opportunity (00:05:06) The unexpected opportunity that led Brad to become a partner in 2012 and the risks and steps involved in his journey.
                            • Building a successful partnership (00:06:15) The partnership with a former homebuilding executive and the successful merging of their expertise for store growth and development.
                            • Learning the business side (00:07:25) Brad's learning curve in understanding the business side, seeking help, and investing in personal and business development.
                            • Challenges in growth and expansion (00:10:52) The challenges in advertising, customer base, and geographical analysis that impacted the decision to halt further expansion.
                            • Recruitment and training strategies (00:12:29) Brad's recruitment strategies, including internal referrals and partnerships with local vocational schools for technician training.
                            • Promoting the industry to youth (00:14:32) The need for industry professionals to promote the technical nature of the automotive industry to young people and engage with vocational schools.
                            • Advisory Board Representation (00:17:10) Importance of representation on advisory boards for independent dealers and community colleges.
                            • Community Involvement and Giving Back (00:18:13) Support for charitable foundations, including Make-A-Wish and suicide prevention organizations.
                            • NAPA Gold Certification (00:21:28) Benefits and significance of achieving NAPA Gold certification for automotive businesses.
                            • Engagement in Training (00:23:18) Strategies for encouraging staff to participate in training and the value of owner involvement.
                            • Perpetual Learning and Magic Makers (00:27:16) The importance of perpetual learning, the concept of "magic makers," and the impact on the organization.
                            • Employee Retention and Team Building (00:29:55) Strategies for retaining employees, team building, and celebrating milestones within the organization.
                            • Work-Life Balance and Store Visits (00:32:02) Balancing work and personal life, commitment to family, and the importance of store visits for management.
                            • Intuition and Common Sense (00:33:14) The importance of intuition and common sense in business decisions and management.
                            • Succession Planning (00:34:12) Discussing internal succession planning and opportunities for employees to grow within the company.
                            • Industry Challenges and Opportunities (00:34:53) Cyclical nature of the industry, market correction, and fighting for market share.
                            • Market Trends and Customer Conversion (00:36:12) Impact of market trends, potential for customer conversion, and the impact of economic factors.
                            • Financing Repair (00:38:00) The increasing use of financing options for vehicle repairs and its impact on the industry.
                            • Work-Life Balance and Reflection (00:38:54) The importance of work-life balance and reflecting on career choices and experiences.
                            • Overcoming Struggles and Mistakes (00:40:49) The journey to success, overcoming struggles, and learning from mistakes.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                            Thanks to our Partner, NAPA Auto Care Brad Updegraff's transition from a general service technician to a visionary business owner of 6 NAPA Gold Certified locations is a story of dedication and strategic planning. Discover the milestones and the speed bumps he encountered along the way. Brad Updegraff, Dave's Ultimate Automotive, 6 locations, Austin, TX. Show Notes
                            • Watch Full Video
                            • Learn more about NAPA Auto Care Gold Certified and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care
                            • Transition to the automotive field (00:01:55) Brad's transition from managing a pizza delivery company to becoming a general service technician in a small gas station repair shop.
                            • Seizing the opportunity (00:05:06) The unexpected opportunity that led Brad to become a partner in 2012 and the risks and steps involved in his journey.
                            • Building a successful partnership (00:06:15) The partnership with a former homebuilding executive and the successful merging of their expertise for store growth and development.
                            • Learning the business side (00:07:25) Brad's learning curve in understanding the business side, seeking help, and investing in personal and business development.
                            • Challenges in growth and expansion (00:10:52) The challenges in advertising, customer base, and geographical analysis that impacted the decision to halt further expansion.
                            • Recruitment and training strategies (00:12:29) Brad's recruitment strategies, including internal referrals and partnerships with local vocational schools for technician training.
                            • Promoting the industry to youth (00:14:32) The need for industry professionals to promote the technical nature of the automotive industry to young people and engage with vocational schools.
                            • Advisory Board Representation (00:17:10) Importance of representation on advisory boards for independent dealers and community colleges.
                            • Community Involvement and Giving Back (00:18:13) Support for charitable foundations, including Make-A-Wish and suicide prevention organizations.
                            • NAPA Gold Certification (00:21:28) Benefits and significance of achieving NAPA Gold certification for automotive businesses.
                            • Engagement in Training (00:23:18) Strategies for encouraging staff to participate in training and the value of owner involvement.
                            • Perpetual Learning and Magic Makers (00:27:16) The importance of perpetual learning, the concept of "magic makers," and the impact on the organization.
                            • Employee Retention and Team Building (00:29:55) Strategies for retaining employees, team building, and celebrating milestones within the organization.
                            • Work-Life Balance and Store Visits (00:32:02) Balancing work and personal life, commitment to family, and the importance of store visits for management.
                            • Intuition and Common Sense (00:33:14) The importance of intuition and common sense in business decisions and management.
                            • Succession Planning (00:34:12) Discussing internal succession planning and opportunities for employees to grow within the company.
                            • Industry Challenges and Opportunities (00:34:53) Cyclical nature of the industry, market correction, and fighting for market share.
                            • Market Trends and Customer Conversion (00:36:12) Impact of market trends, potential for customer conversion, and the impact of economic factors.
                            • Financing Repair (00:38:00) The increasing use of financing options for vehicle repairs and its impact on the industry.
                            • Work-Life Balance and Reflection (00:38:54) The importance of work-life balance and reflecting on career choices and experiences.
                            • Overcoming Struggles and Mistakes (00:40:49) The journey to success, overcoming struggles, and learning from mistakes.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                            362d1aa6-5c3d-4c49-aefb-306485157696Tue, 16 Apr 2024 00:15:00 -040041:20falsefull946946                            The Greatest Act of Selflessness: Kimberly's Kidney Donation Experience [E160] - Chris Cotton Weekly BlitzThe Greatest Act of Selflessness: Kimberly's Kidney Donation Experience [E160] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Kimberly and Chris Cotton reflect on Kimberly's kidney donation to her brother. They delve into her recovery, the physical and emotional challenges she faced, and the importance of a compression belt post-surgery. Chris shares his concerns for Kimberly's well-being and discusses the adjustments her brother had to make due to the kidney size difference. They also cover her brother's recovery, the medical procedures he underwent, and the impact on his mental health. The episode concludes with a call to consider organ donation, and Chris thanks Kimberly for sharing her story, highlighting the significance of organ donor registration.

                            • Chris Cotton (00:00:09) - Are you ready to supercharge your auto repair business? This is coach Chris Cotton from Auto Fix Auto shop coaching. The weekly blitz is where industry expertise and business innovation collide. Revenue engines for the week ahead. Every episode has game changing insights, up to the minute industry updates and practical tips to shift your business into high gear. We're talking about stuff you didn't even know. You didn't know people. Make sure to check out one of the other great podcasts on the aftermarket radio network. Big shout out to our awesome sponsor shop Marketing pros. Top tier marketing for not just any audience, but the right audience. Shop marketing Pros connects your European or diesel repair shop with car enthusiasts who value expertise, the auto repair experience and a great relationship. Go pro with Shop marketing Pros your ticket to top tier results. Find out how they can feel your success at shop marketing pros.com/chris. So here we are. Kimberly, we're. This is episode 160, and the original cut we did was episode 150. So if you haven't gone back and listen and listen to that, you can,, if you want to catch up where we're at.

                            • Chris Cotton (00:01:16) - So we are titling this Loosely Catching Up with Kimberly or follow up, and this is the follow up episode to The Kidney Donation. So in the previous episode, we talked about everything that we did running up to it. We've had the,, actual donation and what are we, six weeks past now?
                            • Kimberly Cotton (00:01:41) - It'll be seven weeks on Thursday.
                            • Chris Cotton (00:01:43) - Seven weeks on Thursday. I don't even know where all the time went. I don't even know how 1010 episodes elapsed either. But,, but this is amazing. So. Even even people that talked to me last week still ask me this week how she's doing. So who better than than my lovely wife Kimberly, to come in here and talk a little bit, talk about the donation and,, and kind of catch us up. So,, how are you doing?
                            • Kimberly Cotton (00:02:14) - I'm doing physically. I'm doing really well. Mentally, I'm doing really well., but I have started to notice,, I do have limitations still., I want to get back.
                            • Kimberly Cotton (00:02:28) - I want to be like I was before surgery. I could just go and do anything at the gym I wanted to, and now I have to really be careful on how much weight I'm lifting. I have to be careful the classes I'm taking because I am still feeling throughout the day. In the morning I'm great. It's usually in the afternoon and it's my back and strangely enough, it just starts to ache. It doesn't really hurt, it just takes a little bit. And so I just have to remind myself, you're only, you know, six weeks out of surgery. You have to give yourself some grace., but I all of my incisions from the surgery are healing great., I haven't had any issues with that., a week and a half after the surgery, my doctor released me to get back to normal activities., he did say, you know, don't lift anything over £30 and, you know, don't do any kickboxing classes or, you know, classes like that., but he said, yes, you are looking great.
                            • Kimberly Cotton (00:03:35) - You just resume your normal activities.
                            • Chris Cotton (00:03:39) - And, and so that's where we're that's where we're at now. And I'm going to rewind here just a little bit and talk about, you know, kind of the run up to surgery and everything. But you know, I, I kind of knew this was how this was going to go because I know you, you're like, you like to push things and they are pretty much everything they've told us, like, okay, this is going to happen here. This is going to happen here., and they said, like, it's going to take six months for you to get back to quote unquote, normal. And I think you forget that sometimes that,,, they told you six months and you're like, I know you're superwoman, but sometimes, you know, you got to slow down.
                            • Kimberly Cotton (00:04:15) - I do forget that I've donate a kidney. I literally do forget., because physically you can't tell., it's all like, internal. And if you didn't know me, you wouldn't know that that's what happened.
                            • Kimberly Cotton (00:04:31) - , so yes, I do have a problem with containing myself, and I. I'm humbled. Just about every day my body says, okay, that's enough. Stop. So. Yes.
                            • Chris Cotton (00:04:43) - Well, and I will tell everybody that's listening. She's like swimming on Tuesdays. She's doing her kickboxing now., she rides her bicycle to the gym. So she's she's pretty much getting after it, maybe not quite as hard, but she's, she's, she's doing great. And and I love you so much for doing this for your brother. And I still think I'm amazed every day, but the fact that you could do it because I know I couldn't. There's no way. So. So last time we talked to people, we were kind of giving them the rundown of the way we thought things were going to happen. And so I kind of wanted to follow up on what actually happened,, like the run up to the surgery, if you can maybe just go back and tell us, like, like you and I drove to Tulsa, we got into the Airbnb and kind of just take it from there a little bit, and we'll just work forward from there.
                            • Kimberly Cotton (00:05:35) - So,, two days after we made it to Tulsa, we had a follow up., basically they wanted to retest everything. So,, my brother and I both at the same time, went to the hospital and we did,, an EKG. We had blood tests., we did all kinds of different stuff., at that time, they gave me information that I was going to need for the surgery. Now, knowing that. I may not still be a match. Something else could have gone wrong between that appointment and the donation, which was a week away. So even though we are doing this and they're giving me all instructions for the surgery, it's still not a guarantee. And so we had to keep thinking about that., so we had the appointment pretty much all day, you know, met with, the nephrologist again and the, the kidney center., again, they're saying, you know, you can still back out. This is still your choice., we won't tell your brother any, you know, just, you know, something else happened, and not that you would have pulled out.
                            • Kimberly Cotton (00:06:44) - And it never even crossed my mind to not go through with the donation. I mean, it just. It is what it is. I was going to do it no matter what., so then after that Wednesday,, it was pretty much just a waiting game until we heard from my kidney advocate., the next Tuesday. So we did all the testing on that Wednesday. Then we had to wait until the next Monday and I had to have a Covid test., and then after that, it was again, you were just waiting. And then Tuesday afternoon., they finally called and said, okay, all the cross matches are still good. Everybody's healthy. Covid was negative., so we're good to go. So even though we thought we were good to go and the surgery was scheduled, it's never really a done deal till the final. Okay. Everybody's good to go. So then it was just another, you know, let's see. That was Tuesday. So the rest of Tuesday, all day Wednesday I had to not eat or drink anything, but I couldn't eat anything on that Wednesday it was an all liquid diet.
                            • Kimberly Cotton (00:07:54) - And then after midnight on that night, I couldn't have anything to eat or drink,, through the surgery. So I'd been fasting. I've been doing some, some of that, so I was comfortable with that. It was still hard., I was still, you know, I still wanted to eat, but I made it just fine., but I was getting very antsy. I just I wanted to get it done. I everything was good. I'm like, why do we have to wait? But that's when we had it scheduled for that Thursday. So it was just a waiting game at that point., so I tried to get out and walk a couple times a day just to get, you know, fresh air,, get my mind off of it. Which helped., and then my mom and dad showed up that Wednesday evening as well. So that helped me take my mind off of it, too. So they come over,. And stayed for another week and a half after that, just to take care of me and make sure I was doing okay, and basically to say, hey, you don't need to be doing that.
                            • Kimberly Cotton (00:08:58) - But so anyway,, everything's good to go. We wake up at 4:00 on Thursday morning. My brother and sister in law actually come pick us up. So we don't have too many vehicles at the hospital and we make it to the hospital. We get all checked in., and then they called me back first, and. That was it. That was like, okay. That was the point where I was like, okay, this is real. And for me, until something happens, it's not really real....]]>The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                              Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                              Check out their podcast here: https://autorepairmarketing.captivate.fm/

                              If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                              In this podcast episode, Kimberly and Chris Cotton reflect on Kimberly's kidney donation to her brother. They delve into her recovery, the physical and emotional challenges she faced, and the importance of a compression belt post-surgery. Chris shares his concerns for Kimberly's well-being and discusses the adjustments her brother had to make due to the kidney size difference. They also cover her brother's recovery, the medical procedures he underwent, and the impact on his mental health. The episode concludes with a call to consider organ donation, and Chris thanks Kimberly for sharing her story, highlighting the significance of organ donor registration.

                              • Chris Cotton (00:00:09) - Are you ready to supercharge your auto repair business? This is coach Chris Cotton from Auto Fix Auto shop coaching. The weekly blitz is where industry expertise and business innovation collide. Revenue engines for the week ahead. Every episode has game changing insights, up to the minute industry updates and practical tips to shift your business into high gear. We're talking about stuff you didn't even know. You didn't know people. Make sure to check out one of the other great podcasts on the aftermarket radio network. Big shout out to our awesome sponsor shop Marketing pros. Top tier marketing for not just any audience, but the right audience. Shop marketing Pros connects your European or diesel repair shop with car enthusiasts who value expertise, the auto repair experience and a great relationship. Go pro with Shop marketing Pros your ticket to top tier results. Find out how they can feel your success at shop marketing pros.com/chris. So here we are. Kimberly, we're. This is episode 160, and the original cut we did was episode 150. So if you haven't gone back and listen and listen to that, you can,, if you want to catch up where we're at.

                              • Chris Cotton (00:01:16) - So we are titling this Loosely Catching Up with Kimberly or follow up, and this is the follow up episode to The Kidney Donation. So in the previous episode, we talked about everything that we did running up to it. We've had the,, actual donation and what are we, six weeks past now?
                              • Kimberly Cotton (00:01:41) - It'll be seven weeks on Thursday.
                              • Chris Cotton (00:01:43) - Seven weeks on Thursday. I don't even know where all the time went. I don't even know how 1010 episodes elapsed either. But,, but this is amazing. So. Even even people that talked to me last week still ask me this week how she's doing. So who better than than my lovely wife Kimberly, to come in here and talk a little bit, talk about the donation and,, and kind of catch us up. So,, how are you doing?
                              • Kimberly Cotton (00:02:14) - I'm doing physically. I'm doing really well. Mentally, I'm doing really well., but I have started to notice,, I do have limitations still., I want to get back.
                              • Kimberly Cotton (00:02:28) - I want to be like I was before surgery. I could just go and do anything at the gym I wanted to, and now I have to really be careful on how much weight I'm lifting. I have to be careful the classes I'm taking because I am still feeling throughout the day. In the morning I'm great. It's usually in the afternoon and it's my back and strangely enough, it just starts to ache. It doesn't really hurt, it just takes a little bit. And so I just have to remind myself, you're only, you know, six weeks out of surgery. You have to give yourself some grace., but I all of my incisions from the surgery are healing great., I haven't had any issues with that., a week and a half after the surgery, my doctor released me to get back to normal activities., he did say, you know, don't lift anything over £30 and, you know, don't do any kickboxing classes or, you know, classes like that., but he said, yes, you are looking great.
                              • Kimberly Cotton (00:03:35) - You just resume your normal activities.
                              • Chris Cotton (00:03:39) - And, and so that's where we're that's where we're at now. And I'm going to rewind here just a little bit and talk about, you know, kind of the run up to surgery and everything. But you know, I, I kind of knew this was how this was going to go because I know you, you're like, you like to push things and they are pretty much everything they've told us, like, okay, this is going to happen here. This is going to happen here., and they said, like, it's going to take six months for you to get back to quote unquote, normal. And I think you forget that sometimes that,,, they told you six months and you're like, I know you're superwoman, but sometimes, you know, you got to slow down.
                              • Kimberly Cotton (00:04:15) - I do forget that I've donate a kidney. I literally do forget., because physically you can't tell., it's all like, internal. And if you didn't know me, you wouldn't know that that's what happened.
                              • Kimberly Cotton (00:04:31) - , so yes, I do have a problem with containing myself, and I. I'm humbled. Just about every day my body says, okay, that's enough. Stop. So. Yes.
                              • Chris Cotton (00:04:43) - Well, and I will tell everybody that's listening. She's like swimming on Tuesdays. She's doing her kickboxing now., she rides her bicycle to the gym. So she's she's pretty much getting after it, maybe not quite as hard, but she's, she's, she's doing great. And and I love you so much for doing this for your brother. And I still think I'm amazed every day, but the fact that you could do it because I know I couldn't. There's no way. So. So last time we talked to people, we were kind of giving them the rundown of the way we thought things were going to happen. And so I kind of wanted to follow up on what actually happened,, like the run up to the surgery, if you can maybe just go back and tell us, like, like you and I drove to Tulsa, we got into the Airbnb and kind of just take it from there a little bit, and we'll just work forward from there.
                              • Kimberly Cotton (00:05:35) - So,, two days after we made it to Tulsa, we had a follow up., basically they wanted to retest everything. So,, my brother and I both at the same time, went to the hospital and we did,, an EKG. We had blood tests., we did all kinds of different stuff., at that time, they gave me information that I was going to need for the surgery. Now, knowing that. I may not still be a match. Something else could have gone wrong between that appointment and the donation, which was a week away. So even though we are doing this and they're giving me all instructions for the surgery, it's still not a guarantee. And so we had to keep thinking about that., so we had the appointment pretty much all day, you know, met with, the nephrologist again and the, the kidney center., again, they're saying, you know, you can still back out. This is still your choice., we won't tell your brother any, you know, just, you know, something else happened, and not that you would have pulled out.
                              • Kimberly Cotton (00:06:44) - And it never even crossed my mind to not go through with the donation. I mean, it just. It is what it is. I was going to do it no matter what., so then after that Wednesday,, it was pretty much just a waiting game until we heard from my kidney advocate., the next Tuesday. So we did all the testing on that Wednesday. Then we had to wait until the next Monday and I had to have a Covid test., and then after that, it was again, you were just waiting. And then Tuesday afternoon., they finally called and said, okay, all the cross matches are still good. Everybody's healthy. Covid was negative., so we're good to go. So even though we thought we were good to go and the surgery was scheduled, it's never really a done deal till the final. Okay. Everybody's good to go. So then it was just another, you know, let's see. That was Tuesday. So the rest of Tuesday, all day Wednesday I had to not eat or drink anything, but I couldn't eat anything on that Wednesday it was an all liquid diet.
                              • Kimberly Cotton (00:07:54) - And then after midnight on that night, I couldn't have anything to eat or drink,, through the surgery. So I'd been fasting. I've been doing some, some of that, so I was comfortable with that. It was still hard., I was still, you know, I still wanted to eat, but I made it just fine., but I was getting very antsy. I just I wanted to get it done. I everything was good. I'm like, why do we have to wait? But that's when we had it scheduled for that Thursday. So it was just a waiting game at that point., so I tried to get out and walk a couple times a day just to get, you know, fresh air,, get my mind off of it. Which helped., and then my mom and dad showed up that Wednesday evening as well. So that helped me take my mind off of it, too. So they come over,. And stayed for another week and a half after that, just to take care of me and make sure I was doing okay, and basically to say, hey, you don't need to be doing that.
                              • Kimberly Cotton (00:08:58) - But so anyway,, everything's good to go. We wake up at 4:00 on Thursday morning. My brother and sister in law actually come pick us up. So we don't have too many vehicles at the hospital and we make it to the hospital. We get all checked in., and then they called me back first, and. That was it. That was like, okay. That was the point where I was like, okay, this is real. And for me, until something happens, it's not really real. When they called me back, my brother gave me the biggest hug and said, I want to thank you so much for doing this for me. So he gave me the big hug. It was hard for him to let go, but he let go and they took me back to my room. And so.
                              • Chris Cotton (00:09:50) - So I'm going to I'm going to stop you for just a second right there. So if, if anybody out there is listening, never experience this., I knew where we were going and I'd seen the room before.
                              • Chris Cotton (00:10:03) - I really didn't know kind of my part in all this, which is not super important other than just support. But,, you know, in hindsight that day. No, I don't think they prepared us for that day or they didn't prepare me., because we walk in there and they're doing, I think, 96 surgeries that same day, everything from kidney transplants to heart transplants to there was a lady there that was there to get her,, leg amputated from diabetes,, pacemakers, everything. And all this is happening at once. Every person individually has their own team the, the, the donor, the recipient. And it was really, really something. It was interesting to watch. And again, like Kimberly said, we got there, you know, 430 in the morning and they were done with all the surgeries. By 530 that afternoon. They had like everybody off to recovery. The, the,, the rooms were empty, but basically we got like a little cubicle for the family to sit in, and they called us every hour,, to update us, the nurse did to let us know that we're okay and or that Kimberly's okay, not us.
                              • Chris Cotton (00:11:13) - Okay? We're just fine and kind of keep us apprised of all the situations that's going. So that's kind of what I was doing during the day sitting, waiting, managing family and things like that. So,, so, okay, so you saw your brother,, I think I was back there with you until somewhere around that point, and then the nurse finally says, well, okay, you can't back out at this point. We're a go. We're go for liftoff. So,, I give you a hug and a kiss. Take your glasses or put it in the bag and they wheel you out. So if you want to pick it back up from there, then then that would be great.
                              • Kimberly Cotton (00:11:49) - So,, right before she says, okay, we're good to go, the surgeon comes in, he's like, okay, there's you know, he marks the spot, literally marks the spot where, you know, things are going to happen. And so then the two little air ladies come in and they wheeled me down the hall.
                              • Kimberly Cotton (00:12:08) - We were supposed to have rooms right next to each other, but,, that didn't happen. So as they were wheeling me back to the E.R.,, or the E.R., the operating room,, I saw my. They'd paused at my brother's door, and that's when it got me. I had been fine. I hadn't cried or anything until that point, and I paused and I said, okay, I'll see you on the other side. And he said, thank you again, I love you. And I'm crying as she's willing me back. I'm fine. Nobody else is with me. It's just the poor ladies listening to me cry with me. Back to the operating room. But once I'm through the doors, it was. It happened so fast.. They killed me in. They got the table ready that I was going to be on. They scooted me over. They laid me on my side. They put the oxygen mask on me, and I didn't even count to ten. And I was out.
                              • Kimberly Cotton (00:13:14) - I don't remember anything after that. The only the next time I woke up was in the recovery, and I had lots of blankets on me because I think I was shivering because it was cold., and I just remember I had two nurses continuously checking on me. How are you doing? Do you need this? Do you need that? And the only thing I said was, is where's my husband? Can I see my husband? And so I think that's at the point. They went and got you and brought you back. The problem was, is I had to stay in recovery for quite some time. Our surgery was early and so it lasted, what, four hours, I think something like that.
                              • Chris Cotton (00:13:56) - Yeah. They, they told they pretty much told us this is a four hour surgery and, and we're going to have you because of the staging and everything. I guess they give you kind of like they give you like an hour headstart and then and then then they start start on, started on your brother and and then they've got your kidney, which they, the doctor said, hey, it looks pink.
                              • Chris Cotton (00:14:20) - It's great. We cleaned it up. And so basically they will you out to recovery and then and then clean up the kidney, get it put into your brother and and then he's off and going. But, yeah we had a trouble. We had trouble getting into the actual,, the room that we that not not not I guess ICU or recovery, but your actual room that we stayed in for two nights. Yeah., so you were done by 11, and I think we had you in your room by five. So we kind of sat around for spent more time sitting around trying to get you into another room than than the operation took.
                              • Kimberly Cotton (00:14:59) - Yeah., luckily I slept a lot during that time., so it wasn't too bad for me., it was just. I was just down there for a long time, so. Not a big deal. They got me up into a room., and actually, I, I was hungry,, when we finally did make it up to the room,, so I, I think we had tried to order something through the hospital, but they, the time had passed when they were delivering meals and stuff.
                              • Kimberly Cotton (00:15:31) - , I did you bring me something or did I? I don't even remember what I had that I.
                              • Chris Cotton (00:15:36) - Think I think we, I think I got you, I was able to get you something that you could eat.
                              • Kimberly Cotton (00:15:41) - I don't think I was very hungry, but I wanted something small, so.
                              • Chris Cotton (00:15:45) - Well. And and to give everybody like the idea of the recovery room you're in, basically, it's just like a long row of beds with like 10 to 15 slots on either side. And when I first went down there, you didn't have anybody next to you. So then we got you some ice water. I think we got you some pudding then or something. Yeah., but because the HIPAA regulations, they were bringing other people down on either side of you, and they had me leave. Yeah., but so we. So we got you to the room and kind of settled in a little bit., and we were trying to manage your pain, and I think, I think one of the important things, if you're listening and you're going to go through this out there, they talk about this.
                              • Chris Cotton (00:16:32) - It's not a phantom pain. But what happens is, is where the kidney was. And they insert these robot fingers inside your body and they blow up your abdomen with nitrogen. And and they do this with a robot. And they try to get all the air out, but they can't. And what happens is, is the air or the nitrogen that's left pushes on your diaphragm. And when that happens, your body thinks your shoulder hurts. So it has this like tremendous pain in your shoulder. And I've seen Kimberly,, give birth. I've seen her do all kinds of stuff in 25 plus years that we've been together. And I've never heard her. Yell in pain or anything like that. And oh, maybe that's what had happened. I'd gone and got you something to eat. And then I went and got me something to eat. And when I was coming back, I heard you hollering down the hallway I had.
                              • Kimberly Cotton (00:17:30) - Yeah, you hadn't probably been gone 20, 30 minutes maybe. And the pain all of a sudden hit me so hard.
                              • Kimberly Cotton (00:17:38) - So I pushed the nurses button and took them, you know, longer than I wanted to them for them to respond. But they finally responded and they said, can we help you? And I said, I need something for the pain. My I'm absolutely excruciating right now. And they said, what on the scale of what to what I'm like, I am above a ten. I mean, this is awful., and so it took them a little bit and then he could hear me moaning and groaning down the hallway, and I think he sprinted to the room after he could hear me., but it just hurts so bad., and it's the strangest thing I don't get it., but it wasn't just one shoulder. It was across my back, right at my clavicle. And it just so hurt, so bad until the pain medication finally kicked in., initially, I had only wanted to stay one night in the hospital, but everybody was like, just see how you feel. See how you're doing.
                              • Kimberly Cotton (00:18:41) - Well, the next day, the doctor,, comes. Another one comes in and takes me over, and he looks at me and he's like, yeah, you're spending another night. He could tell the pain on my face. And it wasn't constant, but it was just enough for him to say, yeah, we're going to up the dosage of your pain medication. And you're saying I'm like, okay, so but after they up the dosage, it was much better and much more manageable.
                              • Chris Cotton (00:19:07) - So, so out of all the things that they didn't tell us, this was kind of like the big moment or less and not right then. But,, so they wanted me to get her up and have her walking like at 8 p.m. that night. And so that happened. I think we took you for a walk before this happened. Yeah, but but what nobody told us was, was about 30 minutes before you get up to walk, call a nurse, have them give you the pain medication. That way, when you're sore and hurting after the walk, you've already been medicated and you're good to go.
                              • Chris Cotton (00:19:44) - So I think I think we walked you that night. I think we walked you a couple times that next day. And then I think the nurse that came in the following night was the one that was like, hey, you guys should be taking pain medication before you walk. And nobody, nobody told us that up until then. And that's,, that's like some Ron White. That's good information to know, right? Like. Yeah. Like,, that would have been handy. That would have been a little handy tidbit for people to tell us., so I, I think that and...]]>917c9ea9-040c-4a3c-898c-f49aa7a92e04Mon, 15 Apr 2024 00:15:00 -040031:03falsebonusA Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945]A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945] Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network By leveraging tools like digital vehicle inspections (DVI) and customer relationship management (CRM) systems, businesses can significantly improve their operations and customer experience. These integrations allow for a more streamlined process, from diagnosing vehicle issues to maintaining consistent communication with clients. Ben Dexter, National Training Manager, NAPA TRACS
                            Show Notes
                            • Watch Full Video Episode
                            • Ben's journey in the automotive industry (00:00:55) Ben's progression from service writer to National Training Manager and his experience in the automotive industry.
                            • Importance of shop management systems (00:02:04) The critical role of shop management systems in the automotive repair industry and the support provided by NAPA TRACS.
                            • Value of training (00:03:21) The significance of investing in training and the impact of leadership participation in training programs.
                            • Building customer rapport (00:11:22) Ben's approach to building customer rapport and the importance of effective communication and attention to customer needs.
                            • Significance of scheduling (00:13:12) The shift from reactive scheduling to a coordinated approach, addressing the issues of timely and accurate repairs through effective scheduling.
                            • The power of software integrations (00:15:37) The commitment to utilizing shop management software and the potential of integrations with other tools like DVI and CRM for business growth.
                            • Utilizing shop management systems (00:19:08) Encouraging the use of shop management systems and the availability of resources for business advancement.
                            • Role of technology in DVI (00:20:42) Discussion on the coordinated effort required for effective Digital Vehicle Inspections (DVI) and the benefits of real-time communication.
                            • Challenges in utilizing software (00:22:32) Exploring the reasons behind the underutilization of software tools and the need for effective leadership and training.
                            • Importance of testing and measuring (00:25:13) Highlighting the significance of testing and measuring business performance for improvement and growth.
                            • Communication and customer service (00:28:27) Emphasizing the importance of effective communication with customers to prevent unexpected breakdowns and enhance customer satisfaction.
                            • Impact of scheduling on service advisors (00:30:07) Discussing the influence of scheduling on service advisors' decision-making and the need for consistent customer recommendations.
                            • Rethinking business analysis (00:32:47) Encouraging a reevaluation of business statistics and reports to identify missed opportunities and improve overall business strategies.
                            • Morning Meetings and Reporting (00:33:21) Discussion on the importance of morning meetings, sales reporting by service writer, and constructive performance discussions.
                            • Maximizing Existing Resources (00:34:55) Emphasizing the significance of making the most of existing resources before seeking more car count.
                            • Linear Quantity Opportunities (00:36:32) Exploration of the linear quantity opportunities in parts matrix, addressing traditional matrix problems and opportunities for improvement.
                            • Commitment to Lifelong Learning (00:38:54) Highlighting the importance of lifelong learning for success in shop management and overall strategy.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]> Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network By leveraging tools like digital vehicle inspections (DVI) and customer relationship management (CRM) systems, businesses can significantly improve their operations and customer experience. These integrations allow for a more streamlined process, from diagnosing vehicle issues to maintaining consistent communication with clients. Ben Dexter, National Training Manager, NAPA TRACS
                            Show Notes
                            • Watch Full Video Episode
                            • Ben's journey in the automotive industry (00:00:55) Ben's progression from service writer to National Training Manager and his experience in the automotive industry.
                            • Importance of shop management systems (00:02:04) The critical role of shop management systems in the automotive repair industry and the support provided by NAPA TRACS.
                            • Value of training (00:03:21) The significance of investing in training and the impact of leadership participation in training programs.
                            • Building customer rapport (00:11:22) Ben's approach to building customer rapport and the importance of effective communication and attention to customer needs.
                            • Significance of scheduling (00:13:12) The shift from reactive scheduling to a coordinated approach, addressing the issues of timely and accurate repairs through effective scheduling.
                            • The power of software integrations (00:15:37) The commitment to utilizing shop management software and the potential of integrations with other tools like DVI and CRM for business growth.
                            • Utilizing shop management systems (00:19:08) Encouraging the use of shop management systems and the availability of resources for business advancement.
                            • Role of technology in DVI (00:20:42) Discussion on the coordinated effort required for effective Digital Vehicle Inspections (DVI) and the benefits of real-time communication.
                            • Challenges in utilizing software (00:22:32) Exploring the reasons behind the underutilization of software tools and the need for effective leadership and training.
                            • Importance of testing and measuring (00:25:13) Highlighting the significance of testing and measuring business performance for improvement and growth.
                            • Communication and customer service (00:28:27) Emphasizing the importance of effective communication with customers to prevent unexpected breakdowns and enhance customer satisfaction.
                            • Impact of scheduling on service advisors (00:30:07) Discussing the influence of scheduling on service advisors' decision-making and the need for consistent customer recommendations.
                            • Rethinking business analysis (00:32:47) Encouraging a reevaluation of business statistics and reports to identify missed opportunities and improve overall business strategies.
                            • Morning Meetings and Reporting (00:33:21) Discussion on the importance of morning meetings, sales reporting by service writer, and constructive performance discussions.
                            • Maximizing Existing Resources (00:34:55) Emphasizing the significance of making the most of existing resources before seeking more car count.
                            • Linear Quantity Opportunities (00:36:32) Exploration of the linear quantity opportunities in parts matrix, addressing traditional matrix problems and opportunities for improvement.
                            • Commitment to Lifelong Learning (00:38:54) Highlighting the importance of lifelong learning for success in shop management and overall strategy.

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>125a7fde-f3c2-478b-9d7f-5c247541debdFri, 12 Apr 2024 00:15:00 -040039:35falsefull945945Will I Qualify for that Loan? Will the Buyer of My Business? [E113] - Business By The NumbersWill I Qualify for that Loan? Will the Buyer of My Business? [E113] - Business By The NumbersIn this week’s episode, Hunt gets into the financial intricacies faced by auto repair shop owners, from refinancing debts and selling shops to securing new mortgages in today’s unpredictable market. He explores the strategies and tips to steer through the banking hurdles and optimize your financial operations.

                            • Market Update & Interest Rates: Starting with a quick market update, Hunt discusses the current state of interest rates and how they're affecting both personal and commercial loans. Despite the unchanged rates by the Federal Reserve, the historical highs are impacting mortgage affordability and commercial borrowing costs.

                            • Loan Acquisition Challenges: The episode sheds light on the complexities of acquiring loans in the current financial climate. Hunt discusses the often opaque criteria banks use to approve loans, offering some tips for what shop owners can do to increase their chances of securing financing.

                            • Listener Q&A and Acknowledgments: A special thanks to listeners for their engaging questions in the previous mailbox episode. Your curiosity fuels our content, and we’re here to address your concerns, guiding you toward informed financial decisions for your auto repair shop.

                            • Rapid Fire Tips for Financial Management: Closing the episode, Hunt offers some rapid-fire advice for managing your finances better, from understanding the nuances of loan interest rates to practical tips for ensuring your business stays liquid and prepared for any financial challenges ahead.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            In this week’s episode, Hunt gets into the financial intricacies faced by auto repair shop owners, from refinancing debts and selling shops to securing new mortgages in today’s unpredictable market. He explores the strategies and tips to steer through the banking hurdles and optimize your financial operations.

                            • Market Update & Interest Rates: Starting with a quick market update, Hunt discusses the current state of interest rates and how they're affecting both personal and commercial loans. Despite the unchanged rates by the Federal Reserve, the historical highs are impacting mortgage affordability and commercial borrowing costs.

                            • Loan Acquisition Challenges: The episode sheds light on the complexities of acquiring loans in the current financial climate. Hunt discusses the often opaque criteria banks use to approve loans, offering some tips for what shop owners can do to increase their chances of securing financing.

                            • Listener Q&A and Acknowledgments: A special thanks to listeners for their engaging questions in the previous mailbox episode. Your curiosity fuels our content, and we’re here to address your concerns, guiding you toward informed financial decisions for your auto repair shop.

                            • Rapid Fire Tips for Financial Management: Closing the episode, Hunt offers some rapid-fire advice for managing your finances better, from understanding the nuances of loan interest rates to practical tips for ensuring your business stays liquid and prepared for any financial challenges ahead.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            895a3322-33be-4e5d-be99-7152f695ebf4Thu, 11 Apr 2024 00:15:00 -040042:57falsebonus                            Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375]Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375]Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching A deep dive into the SWOT analysis of our industry with a panel of shop owners.  As we navigate the evolving automotive landscape, it's crucial to turn threats into opportunities, revving up for success. Andy Fiffick, CEO Rad Air, 10-locations, franchise. Listen to Andy’s other episodes HERE Greg Bunch, Aspen Auto Clinic, Transformers Institute. Listen to Greg’s previous episodes HERE. Brian Sump, Avalon Motor Sports, and Urban Auto Care, CO. Brian’s previous episodes HERE
                            • Watch Full Video Episode
                            • The Concept of Mastermind (00:01:58) Discussion on the concept of mastermind, its origins, and its application in the automotive industry.
                            • The Role of Independent Repair Shops (00:02:47) The nimbleness and expertise of independent repair shops compared to dealership networks, and the need for better public perception.
                            • Challenges of Independent Repair Shops (00:04:49) The weaknesses and challenges faced by independent repair shops, including the lack of unified marketing efforts and lobbying.
                            • Perception and Marketing of the Industry (00:09:16) The need for greater respect and recognition for the automotive aftermarket industry, and the importance of effective marketing strategies.
                            • Courage and Self-Respect (00:12:36) The courage and self-respect required to succeed in the automotive industry, along with the need for transformation in mindset.
                            • Advancements in the Industry (00:14:35) The industry's progress and advancements, challenges faced by smaller independent shops, and the industry's value and fragmentation.
                            • Image and Perception of Independent Shops (00:16:25) The importance of image, modernization, and professionalism in independent repair shops to build trust and attract customers.
                            • Training Engagement (00:17:15) Discussion on the importance of owners engaging in training with employees and setting an example.
                            • Shop Management System (00:17:49) Importance of a shop management system for profitability and efficiency, and the support and training offered by NAPA TRACS.
                            • Auto Shop Coaching (00:18:00) The benefits of Auto Shop Coaching in redefining success and efficiency within a shop, and the importance of accountability.
                            • Owners' Involvement in Training (00:21:03) The importance of owners attending training classes and being involved in the learning process to understand and support their employees.
                            • Challenges in Attracting Talent (00:23:36) Discussion on the challenges of attracting and retaining young talent in the automotive industry.
                            • Opportunities in Change (00:28:07) The positive aspects of change, embracing new technology, and being first to market with innovative equipment.
                            • Industry Opportunities (00:29:58) Discussion on the opportunities for growth and impact in the automotive industry, despite challenges and competition.
                            • Rising to the Opportunity (00:30:47) Embracing the opportunity to make a significant impact in the industry through creativity, thought, and effort.
                            • Car Count and Economy (00:33:37) Discussion on the impact of car count and the economy on the automotive industry.
                            • Challenges with Car Maintenance (00:34:16) Issues with consumer awareness of car maintenance, including oil changes and service intervals.
                            • Barrier to Entry (00:35:29) The increasing barrier to entry for new shop owners due to technological advancements and specialized skills required.
                            • Consolidation and Opportunities (00:38:26) Opportunities for family-owned and independent operations amidst market consolidation and private equity involvement.
                            • Threats and Strategic Thinking (00:43:22) Discussion on threats such as constant change, aging technicians, and government involvement, and the need for strategic thinking.
                            • Future of the Automotive Industry (00:46:52) Optimistic outlook on the future of the industry, including the potential for strong independent shop operators to thrive.
                            • Mental Resilience and Rising Costs (00:48:31) The importance of mental resilience and adapting to rising costs as a key factor in the industry's success.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching A deep dive into the SWOT analysis of our industry with a panel of shop owners.  As we navigate the evolving automotive landscape, it's crucial to turn threats into opportunities, revving up for success. Andy Fiffick, CEO Rad Air, 10-locations, franchise. Listen to Andy’s other episodes HERE Greg Bunch, Aspen Auto Clinic, Transformers Institute. Listen to Greg’s previous episodes HERE. Brian Sump, Avalon Motor Sports, and Urban Auto Care, CO. Brian’s previous episodes HERE
                            • Watch Full Video Episode
                            • The Concept of Mastermind (00:01:58) Discussion on the concept of mastermind, its origins, and its application in the automotive industry.
                            • The Role of Independent Repair Shops (00:02:47) The nimbleness and expertise of independent repair shops compared to dealership networks, and the need for better public perception.
                            • Challenges of Independent Repair Shops (00:04:49) The weaknesses and challenges faced by independent repair shops, including the lack of unified marketing efforts and lobbying.
                            • Perception and Marketing of the Industry (00:09:16) The need for greater respect and recognition for the automotive aftermarket industry, and the importance of effective marketing strategies.
                            • Courage and Self-Respect (00:12:36) The courage and self-respect required to succeed in the automotive industry, along with the need for transformation in mindset.
                            • Advancements in the Industry (00:14:35) The industry's progress and advancements, challenges faced by smaller independent shops, and the industry's value and fragmentation.
                            • Image and Perception of Independent Shops (00:16:25) The importance of image, modernization, and professionalism in independent repair shops to build trust and attract customers.
                            • Training Engagement (00:17:15) Discussion on the importance of owners engaging in training with employees and setting an example.
                            • Shop Management System (00:17:49) Importance of a shop management system for profitability and efficiency, and the support and training offered by NAPA TRACS.
                            • Auto Shop Coaching (00:18:00) The benefits of Auto Shop Coaching in redefining success and efficiency within a shop, and the importance of accountability.
                            • Owners' Involvement in Training (00:21:03) The importance of owners attending training classes and being involved in the learning process to understand and support their employees.
                            • Challenges in Attracting Talent (00:23:36) Discussion on the challenges of attracting and retaining young talent in the automotive industry.
                            • Opportunities in Change (00:28:07) The positive aspects of change, embracing new technology, and being first to market with innovative equipment.
                            • Industry Opportunities (00:29:58) Discussion on the opportunities for growth and impact in the automotive industry, despite challenges and competition.
                            • Rising to the Opportunity (00:30:47) Embracing the opportunity to make a significant impact in the industry through creativity, thought, and effort.
                            • Car Count and Economy (00:33:37) Discussion on the impact of car count and the economy on the automotive industry.
                            • Challenges with Car Maintenance (00:34:16) Issues with consumer awareness of car maintenance, including oil changes and service intervals.
                            • Barrier to Entry (00:35:29) The increasing barrier to entry for new shop owners due to technological advancements and specialized skills required.
                            • Consolidation and Opportunities (00:38:26) Opportunities for family-owned and independent operations amidst market consolidation and private equity involvement.
                            • Threats and Strategic Thinking (00:43:22) Discussion on threats such as constant change, aging technicians, and government involvement, and the need for strategic thinking.
                            • Future of the Automotive Industry (00:46:52) Optimistic outlook on the future of the industry, including the potential for strong independent shop operators to thrive.
                            • Mental Resilience and Rising Costs (00:48:31) The importance of mental resilience and adapting to rising costs as a key factor in the industry's success.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                            d858579c-41d4-455b-9755-8688994a749cThu, 11 Apr 2024 00:15:00 -040051:10falsefull375375                            Lock Labs, AutoProPad, and NASTF with Mo Ali [E129] - Automotive Field TheoryLock Labs, AutoProPad, and NASTF with Mo Ali [E129] - Automotive Field TheoryMo Ali from Lock Labs discusses the challenges facing the automotive locksmith industry due to new credential requirements for accessing the immobilizer functions on aftermarket tools. Mo also discusses the National Automotive Service Task Force (NASTF) and the Vehicle Security Professional credentials. It's not just about cutting keys; it's about navigating a maze of electronics, modules, and regulations. 

                            Show Notes

                            • NASTF and Vehicle Security Professional credentials (00:02:32) 
                            • Impact of the credential requirement (00:03:54) 
                            • Role of NASTF and implications of the new requirements (00:09:14) 
                            • Debate on key programming (00:11:44) 
                            • Potential consequences of the new credential requirements (00:14:28) 
                            • VSP Credentials and Key Cutting (00:18:54) 
                            • Implications of Key Making Outside Locksmiths (00:22:21) 
                            • Predictions for the Locksmith Industry (00:24:20) 
                            • Challenges and Opportunities for Locksmiths (00:29:40) 
                            • Perception of Locksmiths and Technicians (00:32:41) 
                            • Forced Collaboration and Industry Changes (00:33:27)
                            • Complexities of Key Making (00:37:01) 
                            • EPA Regulation and Emissions-Related Information (00:39:23) 
                            • Acquiring Immobilizer Data (00:50:55) 
                            • The learning process and lack of knowledge (00:51:50) 
                            • Security measures and protecting investments (00:52:45) 
                            • Government intervention and industry governance (00:56:58) 
                            • Advocacy and industry collaboration (00:57:59) 
                            • Engagement with NASTF and advocating for changes (01:00:01)
                            • Progress and understanding in industry changes (01:02:48) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            Mo Ali from Lock Labs discusses the challenges facing the automotive locksmith industry due to new credential requirements for accessing the immobilizer functions on aftermarket tools. Mo also discusses the National Automotive Service Task Force (NASTF) and the Vehicle Security Professional credentials. It's not just about cutting keys; it's about navigating a maze of electronics, modules, and regulations. 

                            Show Notes

                            • NASTF and Vehicle Security Professional credentials (00:02:32) 
                            • Impact of the credential requirement (00:03:54) 
                            • Role of NASTF and implications of the new requirements (00:09:14) 
                            • Debate on key programming (00:11:44) 
                            • Potential consequences of the new credential requirements (00:14:28) 
                            • VSP Credentials and Key Cutting (00:18:54) 
                            • Implications of Key Making Outside Locksmiths (00:22:21) 
                            • Predictions for the Locksmith Industry (00:24:20) 
                            • Challenges and Opportunities for Locksmiths (00:29:40) 
                            • Perception of Locksmiths and Technicians (00:32:41) 
                            • Forced Collaboration and Industry Changes (00:33:27)
                            • Complexities of Key Making (00:37:01) 
                            • EPA Regulation and Emissions-Related Information (00:39:23) 
                            • Acquiring Immobilizer Data (00:50:55) 
                            • The learning process and lack of knowledge (00:51:50) 
                            • Security measures and protecting investments (00:52:45) 
                            • Government intervention and industry governance (00:56:58) 
                            • Advocacy and industry collaboration (00:57:59) 
                            • Engagement with NASTF and advocating for changes (01:00:01)
                            • Progress and understanding in industry changes (01:02:48) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            e4113f27-b375-4a6f-8ea4-2d915c9301a5Wed, 10 Apr 2024 00:15:00 -040001:05:01falsebonus                            Creating Loyal Auto Repair Customers [E095] - The Auto Repair Marketing PodcastCreating Loyal Auto Repair Customers [E095] - The Auto Repair Marketing PodcastAt VISION 2024, Kim taught a class on customer loyalty. It was incredibly well received and we’ve decided to bring a conversation here in podcast form where she touches on a critical piece of business: creating loyal customers. Listen in for tips, strategies, and just real-talk!

                            Thank you to our friends at RepairPal for providing you this episode. RepairPal will help you grow your auto business and you can learn more at RepairPal.com/shops.

                            Show Notes with Timestamps

                            • Loyalty: strong feeling of support or allegiance
                            • What that means to me. Companies I am loyal to: Bear Mountain Bakery, Holtz Leather, The Basketry, Smallwoods
                            • Simon Sinek’s Ted Talk “Start with Why”: Your purpose, Your cause, Your beliefs
                            • We are lonelier & more apart than ever before
                            • Maslow’s Hierarchy of Needs
                            • Our Core Values
                            • We have an intense desire to feel a sense of belonging - even more with digital communication.
                            • Unreasonable Hospitality by Will Guidara - Episode 89: https://autorepairmarketing.captivate.fm/episode/089
                            • Create Loyalty by: Being thoughtful and intentional with all you do. Understanding the difference between service + hospitality. Service is black and white. Hospitality is full color.
                            • Having authentic connection: Southwest Airlines - the heart, Ciro - my Italian driver, 1st Phorm, Eleven Madison Park Restaurant’s hot dog story, Bear Mountain Bakery, The Basketry, Holtz Leather, Smallwoods. Knowing your clients, understanding them, being present, listening, and being considerate and generous (read the book: Gift*ology). Being a trusted resource.
                            • VISION’s speaker: Scott Stratten, said, “If you want to worry about the bottom line, you’ve got to focus on the front line.” (To obsess about how your customers feel, you must obsess about how your employees feel.
                            • Customer loyalty comes after employee loyalty
                            • How are you taking care of your team? Daily Stand-Up (gratitude and top priority) + a checkin/awareness for me.Team Outings. Letters/notes/recognitions. Mentoring. Schedule emails/slack messages/texts
                            • Too many companies leave the human behind. We live in a world where we have an opportunity - responsibility - to make magic in a world that is desperate for it. When you make magic you add to the layers of loyalty being created.
                            • Make this part of how you do business. A process. A time, place, a procedure/reminder.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            1. Canva - Mood Boards

                            ]]>                            At VISION 2024, Kim taught a class on customer loyalty. It was incredibly well received and we’ve decided to bring a conversation here in podcast form where she touches on a critical piece of business: creating loyal customers. Listen in for tips, strategies, and just real-talk!

                            Thank you to our friends at RepairPal for providing you this episode. RepairPal will help you grow your auto business and you can learn more at RepairPal.com/shops.

                            Show Notes with Timestamps

                            • Loyalty: strong feeling of support or allegiance
                            • What that means to me. Companies I am loyal to: Bear Mountain Bakery, Holtz Leather, The Basketry, Smallwoods
                            • Simon Sinek’s Ted Talk “Start with Why”: Your purpose, Your cause, Your beliefs
                            • We are lonelier & more apart than ever before
                            • Maslow’s Hierarchy of Needs
                            • Our Core Values
                            • We have an intense desire to feel a sense of belonging - even more with digital communication.
                            • Unreasonable Hospitality by Will Guidara - Episode 89: https://autorepairmarketing.captivate.fm/episode/089
                            • Create Loyalty by: Being thoughtful and intentional with all you do. Understanding the difference between service + hospitality. Service is black and white. Hospitality is full color.
                            • Having authentic connection: Southwest Airlines - the heart, Ciro - my Italian driver, 1st Phorm, Eleven Madison Park Restaurant’s hot dog story, Bear Mountain Bakery, The Basketry, Holtz Leather, Smallwoods. Knowing your clients, understanding them, being present, listening, and being considerate and generous (read the book: Gift*ology). Being a trusted resource.
                            • VISION’s speaker: Scott Stratten, said, “If you want to worry about the bottom line, you’ve got to focus on the front line.” (To obsess about how your customers feel, you must obsess about how your employees feel.
                            • Customer loyalty comes after employee loyalty
                            • How are you taking care of your team? Daily Stand-Up (gratitude and top priority) + a checkin/awareness for me.Team Outings. Letters/notes/recognitions. Mentoring. Schedule emails/slack messages/texts
                            • Too many companies leave the human behind. We live in a world where we have an opportunity - responsibility - to make magic in a world that is desperate for it. When you make magic you add to the layers of loyalty being created.
                            • Make this part of how you do business. A process. A time, place, a procedure/reminder.

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            1. Canva - Mood Boards

                            ]]>                            c8a6fffd-2026-41e0-96a6-10dd7c95b0a4Wed, 10 Apr 2024 00:15:00 -040034:25falsebonus                            Are You Measuring Sales by the Minute? [RR 944]Are You Measuring Sales by the Minute? [RR 944]Thanks to our Partner, NAPA Auto Care Minute-Efficiency: Becky Witt's philosophy on minute-efficiency is not just a practice but a way of life. She's fine-tuned her operations to ensure every minute counts, leading to optimized customer service and a thriving business. Becky Witt, George Witt Service in Lincoln, NE. Show Notes
                            • Watch Full Video
                            • Becky's Unique Business Model (00:00:35) Becky discusses her efficient business model, working only two and a half days a week and enjoying her personal time.
                            • The Evolution of Efficiency (00:01:51) Becky shares her journey towards minute efficiency, realizing the need for rethinking her business to optimize operations and customer satisfaction.
                            • Understanding and Serving the Market (00:05:52) Becky emphasizes the importance of understanding her market, focusing on reliability and safety for her female clientele.
                            • Appointment-Based Operations (00:08:14) Becky explains the significance of appointment-based operations and the efficiency it brings to her business model.
                            • Transition to Calculated Customer Control (00:10:31) Becky discusses the transition to a calculated business model, cultivating and letting go of clientele to optimize operations and customer service.
                            • Analyzing and Implementing Efficiency (00:14:08) Becky highlights the importance of analyzing numbers and implementing efficient practices, such as saving time through proactive part management.
                            • Struggling to find technicians (00:17:14) Becky's challenges in finding skilled technicians and her innovative approach to hiring and retaining talent.
                            • Efficiency and precision in service (00:19:34) Emphasis on minute-efficient work, attention to detail, and precision in service to ensure customer satisfaction.
                            • Evolution of business model (00:22:13) Becky's evolution in understanding customer needs, optimizing operations, and focusing on serving the right clientele.
                            • Annual maintenance packages and scheduling (00:24:07) Discussion about the concierge model for scheduling appointments and offering annual maintenance packages.
                            • Building relationships with customers (00:21:56) Becky's focus on building strong customer relationships and providing exceptional service to retain loyal clients.
                            • Effective technician management (00:27:10) Becky's approach to managing technicians and minimizing interruptions to ensure efficient and high-quality work.
                            • Adapting business model to market (00:30:16) The importance of adapting the business model to the specific market and location to achieve success.
                            • Becky's Business Strategy (00:32:07) Becky's approach to customer satisfaction and business purpose, emphasizing the importance of keeping customers happy with their cars.
                            • Understanding Female Customers (00:32:47) The unique perspective on car issues from a female customer's point of view and the potential life-threatening situations they may encounter.
                            • Work-Life Balance and Business Commitment (00:35:10) Becky's perspective on work-life balance, the commitment required for business success, and her specialization in servicing specific car makes.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                            Thanks to our Partner, NAPA Auto Care Minute-Efficiency: Becky Witt's philosophy on minute-efficiency is not just a practice but a way of life. She's fine-tuned her operations to ensure every minute counts, leading to optimized customer service and a thriving business. Becky Witt, George Witt Service in Lincoln, NE. Show Notes
                            • Watch Full Video
                            • Becky's Unique Business Model (00:00:35) Becky discusses her efficient business model, working only two and a half days a week and enjoying her personal time.
                            • The Evolution of Efficiency (00:01:51) Becky shares her journey towards minute efficiency, realizing the need for rethinking her business to optimize operations and customer satisfaction.
                            • Understanding and Serving the Market (00:05:52) Becky emphasizes the importance of understanding her market, focusing on reliability and safety for her female clientele.
                            • Appointment-Based Operations (00:08:14) Becky explains the significance of appointment-based operations and the efficiency it brings to her business model.
                            • Transition to Calculated Customer Control (00:10:31) Becky discusses the transition to a calculated business model, cultivating and letting go of clientele to optimize operations and customer service.
                            • Analyzing and Implementing Efficiency (00:14:08) Becky highlights the importance of analyzing numbers and implementing efficient practices, such as saving time through proactive part management.
                            • Struggling to find technicians (00:17:14) Becky's challenges in finding skilled technicians and her innovative approach to hiring and retaining talent.
                            • Efficiency and precision in service (00:19:34) Emphasis on minute-efficient work, attention to detail, and precision in service to ensure customer satisfaction.
                            • Evolution of business model (00:22:13) Becky's evolution in understanding customer needs, optimizing operations, and focusing on serving the right clientele.
                            • Annual maintenance packages and scheduling (00:24:07) Discussion about the concierge model for scheduling appointments and offering annual maintenance packages.
                            • Building relationships with customers (00:21:56) Becky's focus on building strong customer relationships and providing exceptional service to retain loyal clients.
                            • Effective technician management (00:27:10) Becky's approach to managing technicians and minimizing interruptions to ensure efficient and high-quality work.
                            • Adapting business model to market (00:30:16) The importance of adapting the business model to the specific market and location to achieve success.
                            • Becky's Business Strategy (00:32:07) Becky's approach to customer satisfaction and business purpose, emphasizing the importance of keeping customers happy with their cars.
                            • Understanding Female Customers (00:32:47) The unique perspective on car issues from a female customer's point of view and the potential life-threatening situations they may encounter.
                            • Work-Life Balance and Business Commitment (00:35:10) Becky's perspective on work-life balance, the commitment required for business success, and her specialization in servicing specific car makes.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                            f6651647-1b35-4539-ae11-585b9db482ffTue, 09 Apr 2024 00:15:00 -040036:56falsefull944944                            Using Dealership Weakness to Build a Strong Auto Repair Shop - Chris Cotton Weekly BlitzUsing Dealership Weakness to Build a Strong Auto Repair Shop - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching examines the JD Power 2024 US Customer Service Index Study. He offers strategies for auto repair shops to outperform dealerships by focusing on immediate service, convenience, and the smart use of technology. Cotton emphasizes the need for shops to educate customers and offer value through quality service rather than just competing on price. He advises shops to enhance their online presence and local advertising to attract customers. The episode is a guide for auto repair businesses to improve service and capitalize on dealership shortcomings to gain customer loyalty.

                            The JD Power 2024 US Customer Service Index Study (00:01:10) Insights from the study on dealership customer service, wait times, and technician retention.

                            Dealership Wait Times and Technician Retention (00:02:14) Discussion on the impact of wait times, technician retention, and the influence on customer satisfaction.

                            Customer Preferences and Technology (00:06:25) Customer preferences for immediate service, convenience, and the importance of technology in service updates.

                            Rising Costs and Customer Satisfaction (00:09:02) Increase in the average amount spent on dealer visits, the impact of inflation, and customer satisfaction.

                            Adapting to Market Landscape (00:13:18) The need to embrace technology, improve communication, and address wait times and cost concerns.

                            Advertising Strategies for Auto Repair Shops (00:14:22) Tactical approaches to leverage speed, convenience, technology, cost-effectiveness, education, and tailored promotions in advertising.

                            Implementing the Marketing Strategy (00:19:05) Guidance on assessing current advertising channels, revamping content, and staying responsive to market changes.

                            Connect with Chris:


                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching examines the JD Power 2024 US Customer Service Index Study. He offers strategies for auto repair shops to outperform dealerships by focusing on immediate service, convenience, and the smart use of technology. Cotton emphasizes the need for shops to educate customers and offer value through quality service rather than just competing on price. He advises shops to enhance their online presence and local advertising to attract customers. The episode is a guide for auto repair businesses to improve service and capitalize on dealership shortcomings to gain customer loyalty.

                            The JD Power 2024 US Customer Service Index Study (00:01:10) Insights from the study on dealership customer service, wait times, and technician retention.

                            Dealership Wait Times and Technician Retention (00:02:14) Discussion on the impact of wait times, technician retention, and the influence on customer satisfaction.

                            Customer Preferences and Technology (00:06:25) Customer preferences for immediate service, convenience, and the importance of technology in service updates.

                            Rising Costs and Customer Satisfaction (00:09:02) Increase in the average amount spent on dealer visits, the impact of inflation, and customer satisfaction.

                            Adapting to Market Landscape (00:13:18) The need to embrace technology, improve communication, and address wait times and cost concerns.

                            Advertising Strategies for Auto Repair Shops (00:14:22) Tactical approaches to leverage speed, convenience, technology, cost-effectiveness, education, and tailored promotions in advertising.

                            Implementing the Marketing Strategy (00:19:05) Guidance on assessing current advertising channels, revamping content, and staying responsive to market changes.

                            Connect with Chris:


                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            3a4bc9c9-470f-46ad-9d09-26ade59da8afMon, 08 Apr 2024 00:15:00 -040017:19falsebonus                            The Courage to Train: From Hawaii to Kansas City [RR 943]The Courage to Train: From Hawaii to Kansas City [RR 943]

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network


                            23-year-old Evan Hansen, a young automotive professional from Hawaii, shares his enthusiasm for attending (by himself) Vision Hi-Tech Training & Expo and the invaluable in-person training he received. Find out what classes Evan attended and how he met shop owner Jim Fleischman, who took Evan under his wing for the remainder of the conference. The episode is a testament to the industry's commitment to fostering professional development, training, mentoring, and camaraderie among its members.


                            Evan Hansen, Maui, HI


                            Jim Fleischman, Automotive Alley, Arcade and Marilla, NY. Listen to Jim’s previous episodes HERE.



                            Show Notes





                            • Watch Full Video Episode


                            • Vision Hi-Tech Training & Expo: https://visionkc.com/


                            • Meeting Evan (00:01:13) Introducing Evan Hansen, the first-time attendee from Maui, and discussing his experience at Vision 2024.


                            • Importance of Networking (00:04:54) Highlighting the significance of networking and bringing a large crew to Vision 2024 for educational purposes.


                            • Evan's Classes (00:10:07) Discussion about the classes Evan attended at Vision 2024 and his dedication to learning beyond entry-level courses.


                            • Evan's Determination (00:14:18) Evan's determination to excel in the automotive industry, despite challenges and perceptions about his hometown, Maui.


                            • Evan's Perception of Vision (00:18:43) Evan's positive perception of Vision 2024 as astonishing and amazing.


                            • Transition in Career (00:24:48) Evan discusses the upcoming transition in his career due to changes in his current workplace.


                            • The Solar Eclipse in Buffalo (00:26:36) The panelists discuss the upcoming solar eclipse event in Buffalo and its significance.


                            • Electrical Expertise (00:31:32) The conversation delves into the importance of electrical knowledge in automotive diagnostics, as highlighted by Matt Fanslow's podcast.


                            • Career Aspirations (00:34:43) Evan expresses his desire to grow as a technician and be part of a positive work culture.


                            • Networking and Industry Advancement (00:35:50) The panelists stress the importance of personal development and fostering a positive work environment for industry growth.





                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network


                            Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR


                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/Connect with the Podcast:


                            -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                            -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976


                            -Subscribe on YouTube: https://www.youtube.com/carmcapriotto


                            -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                            -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                            -Follow on Twitter: https://twitter.com/RResultsBiz


                            -Visit the Website: https://remarkableresults.biz/


                            -Join our Insider List: https://remarkableresults.biz/insider


                            -All books mentioned on our podcasts: https://remarkableresults.biz/books


                            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                            -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                            -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                            -Special episode collections: https://remarkableresults.biz/collections

                            ]]>

                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network


                            23-year-old Evan Hansen, a young automotive professional from Hawaii, shares his enthusiasm for attending (by himself) Vision Hi-Tech Training & Expo and the invaluable in-person training he received. Find out what classes Evan attended and how he met shop owner Jim Fleischman, who took Evan under his wing for the remainder of the conference. The episode is a testament to the industry's commitment to fostering professional development, training, mentoring, and camaraderie among its members.


                            Evan Hansen, Maui, HI


                            Jim Fleischman, Automotive Alley, Arcade and Marilla, NY. Listen to Jim’s previous episodes HERE.



                            Show Notes





                            • Watch Full Video Episode


                            • Vision Hi-Tech Training & Expo: https://visionkc.com/


                            • Meeting Evan (00:01:13) Introducing Evan Hansen, the first-time attendee from Maui, and discussing his experience at Vision 2024.


                            • Importance of Networking (00:04:54) Highlighting the significance of networking and bringing a large crew to Vision 2024 for educational purposes.


                            • Evan's Classes (00:10:07) Discussion about the classes Evan attended at Vision 2024 and his dedication to learning beyond entry-level courses.


                            • Evan's Determination (00:14:18) Evan's determination to excel in the automotive industry, despite challenges and perceptions about his hometown, Maui.


                            • Evan's Perception of Vision (00:18:43) Evan's positive perception of Vision 2024 as astonishing and amazing.


                            • Transition in Career (00:24:48) Evan discusses the upcoming transition in his career due to changes in his current workplace.


                            • The Solar Eclipse in Buffalo (00:26:36) The panelists discuss the upcoming solar eclipse event in Buffalo and its significance.


                            • Electrical Expertise (00:31:32) The conversation delves into the importance of electrical knowledge in automotive diagnostics, as highlighted by Matt Fanslow's podcast.


                            • Career Aspirations (00:34:43) Evan expresses his desire to grow as a technician and be part of a positive work culture.


                            • Networking and Industry Advancement (00:35:50) The panelists stress the importance of personal development and fostering a positive work environment for industry growth.





                            Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network


                            Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR


                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/Connect with the Podcast:


                            -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                            -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976


                            -Subscribe on YouTube: https://www.youtube.com/carmcapriotto


                            -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                            -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                            -Follow on Twitter: https://twitter.com/RResultsBiz


                            -Visit the Website: https://remarkableresults.biz/


                            -Join our Insider List: https://remarkableresults.biz/insider


                            -All books mentioned on our podcasts: https://remarkableresults.biz/books


                            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                            -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                            -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                            -Special episode collections: https://remarkableresults.biz/collections

                            ]]>                            588916ce-74bb-421f-afde-859d8fe939b4Fri, 05 Apr 2024 00:15:00 -040037:31falsefull943943                            Making a Profit Without Marking Up Parts? [E112] - Business By The NumbersMaking a Profit Without Marking Up Parts? [E112] - Business By The NumbersIn the latest episode of "Business by the Numbers," Hunt tackles an intriguing question for auto repair shops: Can success be achieved without marking up parts? This concept challenges traditional profit models in the auto repair industry, sparking a discussion on how feasible this strategy actually is. This episode explores the potential shift towards labor-only profits and its impact on shop operations.

                            • Labor vs. Parts Profits: Evaluating the potential for auto repair shops to sustain profitability solely through labor, eliminating the need for parts markup.

                            • Customer Pricing Perception: How the shift to a labor-only model could simplify pricing discussions with customers in the digital age.

                            • Legal and Financial Considerations: The episode explores the complexities of sales tax, state regulations, and the financial implications of a no-markup strategy.

                            • Future of Auto Repair Industry: Encourages shop owners and mechanics to reflect on innovative practices that could redefine success and adapt to evolving customer expectations.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            In the latest episode of "Business by the Numbers," Hunt tackles an intriguing question for auto repair shops: Can success be achieved without marking up parts? This concept challenges traditional profit models in the auto repair industry, sparking a discussion on how feasible this strategy actually is. This episode explores the potential shift towards labor-only profits and its impact on shop operations.

                            • Labor vs. Parts Profits: Evaluating the potential for auto repair shops to sustain profitability solely through labor, eliminating the need for parts markup.

                            • Customer Pricing Perception: How the shift to a labor-only model could simplify pricing discussions with customers in the digital age.

                            • Legal and Financial Considerations: The episode explores the complexities of sales tax, state regulations, and the financial implications of a no-markup strategy.

                            • Future of Auto Repair Industry: Encourages shop owners and mechanics to reflect on innovative practices that could redefine success and adapt to evolving customer expectations.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            a2691bb7-7426-4434-9b13-0a3ca480febaThu, 04 Apr 2024 00:15:00 -040032:02falsebonus                            How to Huddle [THA 374]How to Huddle [THA 374]Thanks to our Partner, NAPA TRACS Bill Hill, Jamie Carlson, and Doug Callahan discuss the significance of company meetings and the benefits of daily huddles for setting the day's agenda, fostering team communication, and enhancing company culture. They highlight the importance of clear goals, active listening, and fun elements to keep staff engaged. The episode underscores the positive effects of meetings on team dynamics, customer satisfaction, and overall business success. Bill Hill, Mighty Auto Pro, Medina OH. Bill's previous episodes HERE Jamie Carlson, Ervine’s Auto Repair and Grand Rapids Hybrid and EV, Grand Rapids, MI. Jamie's previous episodes HERE Doug Callaghan, Vic’s Service Centre in Wainright, Alberta, Canada. Doug's previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Morning Huddles (00:03:02) The purpose and structure of the morning huddle, emphasizing communication and expectations.
                            • Overcoming Resistance to Meetings (00:05:43) Jamie and Bill discuss their initial resistance to holding meetings and the benefits they have experienced.
                            • Effective Two-Way Communication (00:06:59) Doug emphasizes the importance of listening and feedback in meetings, highlighting the need for follow-up and action.
                            • Encouraging Engagement (00:11:48) Jamie shares her creative approach to engaging employees in meetings through activities and sharing personal reflections.
                            • Active Listening (00:13:25) Doug and Jamie discuss the challenges of active listening and the importance of taking notes and following up on employee input.
                            • Breakfast and Lunch Meetings (00:15:22) Discussion about providing breakfast and lunch for staff, frequency, and purpose of meetings.
                            • Implementing Meetings (00:17:11) Benefits of meetings for team building, communication, and staff morale.
                            • Scheduling and Starting Meetings (00:19:10) Setting up regular staff meetings, starting on time, and peer pressure to be punctual.
                            • Office and Staff Meetings (00:19:56) Office staff meetings, training, and business management meetings.
                            • Daily Meetings and Communication (00:21:11) Daily huddles for planning, communication, and updates on work progress.
                            • KPIs and Financial Discussions (00:24:28) Discussion on Key Performance Indicators (KPIs), financial goals, and staff bonuses.
                            • Appreciation and Celebrations (00:27:39) Gratitude, celebrating staff achievements, and supporting personal goals.
                            • Improving Meetings (00:29:15) Suggestions for making meetings fun, changing meeting formats, and incorporating training and external speakers.
                            • Friday Gatherings and Two-Beer Fridays (00:30:49) The panel shares their experiences with casual gatherings, including "Two-Beer Fridays," to create a relaxed and bonding atmosphere.
                            • Building Trust and Employee Initiatives (00:31:37) The panel discusses how employees taking the initiative to organize gatherings fosters trust and camaraderie within the team.
                            • The Importance of Company Culture (00:35:41) The significance of huddles in understanding and shaping the company culture, and the CEO's role in leveraging it for the benefit of all.
                            • Benefits of Company Meetings and Huddles (00:33:47) The value of company meetings and huddles, including initial skepticism, the benefits of documentation, and the evolution of staff appreciation.
                            • Leading and Participating in Huddles (00:34:18) The format of huddles, the role of the service advisor, and the continuity of huddles in the absence of the CEO.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                            Thanks to our Partner, NAPA TRACS Bill Hill, Jamie Carlson, and Doug Callahan discuss the significance of company meetings and the benefits of daily huddles for setting the day's agenda, fostering team communication, and enhancing company culture. They highlight the importance of clear goals, active listening, and fun elements to keep staff engaged. The episode underscores the positive effects of meetings on team dynamics, customer satisfaction, and overall business success. Bill Hill, Mighty Auto Pro, Medina OH. Bill's previous episodes HERE Jamie Carlson, Ervine’s Auto Repair and Grand Rapids Hybrid and EV, Grand Rapids, MI. Jamie's previous episodes HERE Doug Callaghan, Vic’s Service Centre in Wainright, Alberta, Canada. Doug's previous episodes HERE Show Notes
                            • Watch Full Video Episode
                            • Morning Huddles (00:03:02) The purpose and structure of the morning huddle, emphasizing communication and expectations.
                            • Overcoming Resistance to Meetings (00:05:43) Jamie and Bill discuss their initial resistance to holding meetings and the benefits they have experienced.
                            • Effective Two-Way Communication (00:06:59) Doug emphasizes the importance of listening and feedback in meetings, highlighting the need for follow-up and action.
                            • Encouraging Engagement (00:11:48) Jamie shares her creative approach to engaging employees in meetings through activities and sharing personal reflections.
                            • Active Listening (00:13:25) Doug and Jamie discuss the challenges of active listening and the importance of taking notes and following up on employee input.
                            • Breakfast and Lunch Meetings (00:15:22) Discussion about providing breakfast and lunch for staff, frequency, and purpose of meetings.
                            • Implementing Meetings (00:17:11) Benefits of meetings for team building, communication, and staff morale.
                            • Scheduling and Starting Meetings (00:19:10) Setting up regular staff meetings, starting on time, and peer pressure to be punctual.
                            • Office and Staff Meetings (00:19:56) Office staff meetings, training, and business management meetings.
                            • Daily Meetings and Communication (00:21:11) Daily huddles for planning, communication, and updates on work progress.
                            • KPIs and Financial Discussions (00:24:28) Discussion on Key Performance Indicators (KPIs), financial goals, and staff bonuses.
                            • Appreciation and Celebrations (00:27:39) Gratitude, celebrating staff achievements, and supporting personal goals.
                            • Improving Meetings (00:29:15) Suggestions for making meetings fun, changing meeting formats, and incorporating training and external speakers.
                            • Friday Gatherings and Two-Beer Fridays (00:30:49) The panel shares their experiences with casual gatherings, including "Two-Beer Fridays," to create a relaxed and bonding atmosphere.
                            • Building Trust and Employee Initiatives (00:31:37) The panel discusses how employees taking the initiative to organize gatherings fosters trust and camaraderie within the team.
                            • The Importance of Company Culture (00:35:41) The significance of huddles in understanding and shaping the company culture, and the CEO's role in leveraging it for the benefit of all.
                            • Benefits of Company Meetings and Huddles (00:33:47) The value of company meetings and huddles, including initial skepticism, the benefits of documentation, and the evolution of staff appreciation.
                            • Leading and Participating in Huddles (00:34:18) The format of huddles, the role of the service advisor, and the continuity of huddles in the absence of the CEO.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                            08c0d116-d403-423b-8f92-448826b44710Thu, 04 Apr 2024 00:15:00 -040036:27falsefull374374                            Gaming and Auto Repair...and Life [E128] - Automotive Field TheoryGaming and Auto Repair...and Life [E128] - Automotive Field TheoryMatt Fanslow explores the similarities between gaming and automotive diagnostic work. He uses the game "Elden Ring" as an example to discuss the importance of learning from mistakes, adapting strategies, and persevering through challenges—skills that are also vital in the automotive industry.

                            Show Notes

                            • Gaming and the Lessons from Elden Ring (00:00:11) 
                            • The Importance of Training for Technicians (00:11:08) 
                            • Exploring and Embracing Challenges in Gaming and Real-world Diagnostics (00:12:08) 
                            • Free Thinking and Following Procedures (00:17:53) 
                            • Gaming Experience and Work (00:18:53) 
                            • Feeling Good about Accomplishments (00:19:57) 
                            • Learning from Situations and Journaling (00:21:01) 
                            • Improvements and Tools (00:22:10) 
                            • Business Decisions and Tool Acquisition (00:23:16)
                            • Applying Gaming Enjoyment to Work (00:24:17) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            Matt Fanslow explores the similarities between gaming and automotive diagnostic work. He uses the game "Elden Ring" as an example to discuss the importance of learning from mistakes, adapting strategies, and persevering through challenges—skills that are also vital in the automotive industry.

                            Show Notes

                            • Gaming and the Lessons from Elden Ring (00:00:11) 
                            • The Importance of Training for Technicians (00:11:08) 
                            • Exploring and Embracing Challenges in Gaming and Real-world Diagnostics (00:12:08) 
                            • Free Thinking and Following Procedures (00:17:53) 
                            • Gaming Experience and Work (00:18:53) 
                            • Feeling Good about Accomplishments (00:19:57) 
                            • Learning from Situations and Journaling (00:21:01) 
                            • Improvements and Tools (00:22:10) 
                            • Business Decisions and Tool Acquisition (00:23:16)
                            • Applying Gaming Enjoyment to Work (00:24:17) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            a3e948cf-3203-4f34-8553-d999d063123bWed, 03 Apr 2024 00:15:00 -040026:17falsebonus                            Top Ten Canva Tips from The Pros [E094] - The Auto Repair Marketing PodcastTop Ten Canva Tips from The Pros [E094] - The Auto Repair Marketing PodcastTop tier shops want to have personalized marketing but often don’t know how to take the photo from their camera roll and convert it into a graphic for social media that’s pleasant and professional. In this episode, Kim Walker shares top tips from the pros on how to efficiently and effectively use the widely popular tool Canva for creating eye catching graphics.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Show Notes

                            Canva: what it is, why you need it, how to find it, who uses it

                            April 2, 2024 at 12pm in our FB Group

                            1. Keep it simple. Less is more.
                            2. Be consistent! Maintain branding: company colors, fonts, logos, tone.
                            3. Keep your posts personal! Use YOUR own photos. 
                            4. Create the “brand kit” in Canva. A place to store your logo, select the fonts, colors. 
                            5. Stay organized. Create folders. 
                            6. Save your designs in calendar order to make scheduling more efficient. (Be sure to lock designs so moving things around is easier). Use grid-view to get a birds-eye view and ensure branding consistency and that your designs are pleasing to the eye
                            7. Use moving elements and animations to help create eye-catching graphics.
                            8. Use templates for things like birthdays, anniversaries, and hiring to save time. Create a few for each to keep them interesting.
                            9. Explore and don’t be afraid of Canva’s AI like Magic Media to create fun new photos and videos
                            10. Create a “Mood Board”  - a collection of images, textures, typography, color palettes and description words - or an ‘inspiration board’ to help when the ideas are just not there. 
                            11. Canva Design School

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            1. Canva - Mood Boards

                            ]]>                            Top tier shops want to have personalized marketing but often don’t know how to take the photo from their camera roll and convert it into a graphic for social media that’s pleasant and professional. In this episode, Kim Walker shares top tips from the pros on how to efficiently and effectively use the widely popular tool Canva for creating eye catching graphics.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Show Notes

                            Canva: what it is, why you need it, how to find it, who uses it

                            April 2, 2024 at 12pm in our FB Group

                            1. Keep it simple. Less is more.
                            2. Be consistent! Maintain branding: company colors, fonts, logos, tone.
                            3. Keep your posts personal! Use YOUR own photos. 
                            4. Create the “brand kit” in Canva. A place to store your logo, select the fonts, colors. 
                            5. Stay organized. Create folders. 
                            6. Save your designs in calendar order to make scheduling more efficient. (Be sure to lock designs so moving things around is easier). Use grid-view to get a birds-eye view and ensure branding consistency and that your designs are pleasing to the eye
                            7. Use moving elements and animations to help create eye-catching graphics.
                            8. Use templates for things like birthdays, anniversaries, and hiring to save time. Create a few for each to keep them interesting.
                            9. Explore and don’t be afraid of Canva’s AI like Magic Media to create fun new photos and videos
                            10. Create a “Mood Board”  - a collection of images, textures, typography, color palettes and description words - or an ‘inspiration board’ to help when the ideas are just not there. 
                            11. Canva Design School

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            Lagniappe (Books, Links, Other Podcasts, etc)

                            1. Canva - Mood Boards

                            ]]>                            0763c467-4ba4-4aca-a040-c8f75d91511eWed, 03 Apr 2024 00:15:00 -040023:40falsebonus                            In 8 Years I’ve Been Through 68 Service Advisors [RR 942]In 8 Years I've Been Through 68 Service Advisors [RR 942]Thanks to our Partner, NAPA Auto Care Recorded Live at Vision Hi-Tech Training & Expo, Jeremy O'Neal shares his journey of transforming a struggling business into a thriving enterprise, emphasizing the critical role of service advisor training.  Jeremy also highlighted how understanding the business, the owner's goals, and team dynamics is essential before implementing any training program. It's not just about fixing cars; it's about creating an exceptional customer experience that drives business success. Jeremy O’Neal, Advisorfix, Freedom Auto Repair, Hesperia, CA. Previous episodes HERE. Show Notes
                            • Watch Full Video
                            • Service Advisor Coaching & Training: https://www.advisorfix.com/
                            • Jeremy's Transition to Shop Ownership (00:00:36) Jeremy discusses his transition from service advisor training to owning Freedom Automotive.
                            • The Impact of Vision 2024 (00:04:17) Jeremy and Carm discuss the impact of the Vision 2024 event on their lives and the industry.
                            • Youth Presence at Vision 2024 (00:04:48) Carm and Jeremy discuss the significant presence of young talent at the Vision 2024 event.
                            • Jeremy's Business Growth (00:06:56) Carm inquires about the growth of Jeremy's business over the past eight years.
                            • The Importance of Service Advisor Training (00:07:11) Carm and Jeremy discuss the critical need for service advisor training in the automotive industry.
                            • Jeremy's Business Transformation (00:08:55) Jeremy shares the transformation of his shop, including significant growth and plans for expansion.
                            • The Role of Service Advisors in Business Growth (00:09:29) Jeremy discusses the potential for business growth by adding service advisors and technicians.
                            • Customer Service Challenges (00:10:45) Jeremy and Carm discuss the decline in customer service and the impact on the automotive industry.
                            • The Role of Customer Experience (00:12:21) Carm emphasizes the importance of creating a great customer experience in automotive repair shops.
                            • Parenting and Cultural Observations (00:13:24) Jeremy shares his observations and concerns about modern parenting and societal changes.
                            • Firing underperforming staff (00:15:20) Jeremy discusses his commitment to high service standards and the consequences for those who don't meet them.
                            • Training and standards (00:16:07) Carm questions Jeremy about his work-life balance and the importance of training in maintaining high standards.
                            • NAPA Auto Care Center program (00:16:55) Carm discusses the benefits of the NAPA brand and the Pro Image upgrade program for automotive shops.
                            • Employee commitment and performance (00:19:00) Jeremy shares his experiences with committed but underperforming employees and the impact on customer service.
                            • Service advisor training and culture (00:21:20) Jeremy emphasizes the importance of daily coaching and the shop owner's role in guiding training and culture.
                            • Continuous improvement and learning culture (00:23:03) Jeremy discusses the importance of employees having a learning culture and the availability of educational content.
                            • Phone call analysis and customer service (00:24:22) Jeremy explains the value of listening to service advisor calls for assessing competency and customer responses.
                            • Service advisor's impact on top-line sales (00:26:26) Jeremy highlights the significant impact of service advisor competency on the shop's top-line sales.
                            • Life Cycles with Customers (00:30:57) Jeremy shares a personal anecdote about a customer's car and the importance of understanding customer needs.
                            • Building Trust with Customers (00:31:35) Jeremy discusses the importance of building trust with customers and ensuring they follow the shop's process for repairs.
                            • Market Trends and Automotive Industry (00:32:52) Jeremy talks about market trends, the impact of COVID-19, and the future of the automotive industry, including the rise of EVs and hybrid vehicles.
                            • Success in the Marketplace (00:34:19) The discussion revolves around the importance of solid processes, good people, and effective marketing to succeed in the marketplace.
                            • Communication and Networking (00:35:18) The conversation shifts to the significance of communication and networking, including a mention of the Disney Institute's emphasis on personal interaction.
                            • Reflecting on Life's Milestones (00:37:21) Jeremy reflects on life beyond 50, the legacy he aims to leave, and the importance of capturing special moments with loved ones.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                            Thanks to our Partner, NAPA Auto Care Recorded Live at Vision Hi-Tech Training & Expo, Jeremy O'Neal shares his journey of transforming a struggling business into a thriving enterprise, emphasizing the critical role of service advisor training.  Jeremy also highlighted how understanding the business, the owner's goals, and team dynamics is essential before implementing any training program. It's not just about fixing cars; it's about creating an exceptional customer experience that drives business success. Jeremy O’Neal, Advisorfix, Freedom Auto Repair, Hesperia, CA. Previous episodes HERE. Show Notes
                            • Watch Full Video
                            • Service Advisor Coaching & Training: https://www.advisorfix.com/
                            • Jeremy's Transition to Shop Ownership (00:00:36) Jeremy discusses his transition from service advisor training to owning Freedom Automotive.
                            • The Impact of Vision 2024 (00:04:17) Jeremy and Carm discuss the impact of the Vision 2024 event on their lives and the industry.
                            • Youth Presence at Vision 2024 (00:04:48) Carm and Jeremy discuss the significant presence of young talent at the Vision 2024 event.
                            • Jeremy's Business Growth (00:06:56) Carm inquires about the growth of Jeremy's business over the past eight years.
                            • The Importance of Service Advisor Training (00:07:11) Carm and Jeremy discuss the critical need for service advisor training in the automotive industry.
                            • Jeremy's Business Transformation (00:08:55) Jeremy shares the transformation of his shop, including significant growth and plans for expansion.
                            • The Role of Service Advisors in Business Growth (00:09:29) Jeremy discusses the potential for business growth by adding service advisors and technicians.
                            • Customer Service Challenges (00:10:45) Jeremy and Carm discuss the decline in customer service and the impact on the automotive industry.
                            • The Role of Customer Experience (00:12:21) Carm emphasizes the importance of creating a great customer experience in automotive repair shops.
                            • Parenting and Cultural Observations (00:13:24) Jeremy shares his observations and concerns about modern parenting and societal changes.
                            • Firing underperforming staff (00:15:20) Jeremy discusses his commitment to high service standards and the consequences for those who don't meet them.
                            • Training and standards (00:16:07) Carm questions Jeremy about his work-life balance and the importance of training in maintaining high standards.
                            • NAPA Auto Care Center program (00:16:55) Carm discusses the benefits of the NAPA brand and the Pro Image upgrade program for automotive shops.
                            • Employee commitment and performance (00:19:00) Jeremy shares his experiences with committed but underperforming employees and the impact on customer service.
                            • Service advisor training and culture (00:21:20) Jeremy emphasizes the importance of daily coaching and the shop owner's role in guiding training and culture.
                            • Continuous improvement and learning culture (00:23:03) Jeremy discusses the importance of employees having a learning culture and the availability of educational content.
                            • Phone call analysis and customer service (00:24:22) Jeremy explains the value of listening to service advisor calls for assessing competency and customer responses.
                            • Service advisor's impact on top-line sales (00:26:26) Jeremy highlights the significant impact of service advisor competency on the shop's top-line sales.
                            • Life Cycles with Customers (00:30:57) Jeremy shares a personal anecdote about a customer's car and the importance of understanding customer needs.
                            • Building Trust with Customers (00:31:35) Jeremy discusses the importance of building trust with customers and ensuring they follow the shop's process for repairs.
                            • Market Trends and Automotive Industry (00:32:52) Jeremy talks about market trends, the impact of COVID-19, and the future of the automotive industry, including the rise of EVs and hybrid vehicles.
                            • Success in the Marketplace (00:34:19) The discussion revolves around the importance of solid processes, good people, and effective marketing to succeed in the marketplace.
                            • Communication and Networking (00:35:18) The conversation shifts to the significance of communication and networking, including a mention of the Disney Institute's emphasis on personal interaction.
                            • Reflecting on Life's Milestones (00:37:21) Jeremy reflects on life beyond 50, the legacy he aims to leave, and the importance of capturing special moments with loved ones.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                            936e1028-b22f-4732-a88f-19efe1d29192Tue, 02 Apr 2024 00:15:00 -040039:10falsefull942942Recorded Live at Vision Hi-Tech Training and Expo, Jeremy O'Neal shares his journey of transforming a struggling business into a thriving enterprise, emphasizing the critical role of service advisor training. Jeremy also highlighted how understanding the business, the owner's goals, and team dynamics is essential before implementing any training program. It's not just about fixing cars; it's about creating an exceptional customer experience that drives business success.                            If Not You - Who is Watching Your Auto Repair Shop [E158] - Chris Cotton Weekly BlitzIf Not You - Who is Watching Your Auto Repair Shop [E158] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            Setting up the story (00:01:07) Chris explains a shocking letter received from a potential client and the emotional impact it had on him.

                            Discovery of theft (00:02:13) Chris recounts how he discovered theft in the client's business through inspection tickets and the importance of monitoring business activities.

                            Theft details revealed (00:05:20) The client's email reveals elaborate theft involving stealing money, parts, and unauthorized vendor orders, leading to a shocking discovery.

                            Impact and response (00:08:09) Chris reflects on the magnitude of the theft and emphasizes the importance of monitoring business activities and taking necessary actions.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            Setting up the story (00:01:07) Chris explains a shocking letter received from a potential client and the emotional impact it had on him.

                            Discovery of theft (00:02:13) Chris recounts how he discovered theft in the client's business through inspection tickets and the importance of monitoring business activities.

                            Theft details revealed (00:05:20) The client's email reveals elaborate theft involving stealing money, parts, and unauthorized vendor orders, leading to a shocking discovery.

                            Impact and response (00:08:09) Chris reflects on the magnitude of the theft and emphasizes the importance of monitoring business activities and taking necessary actions.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            9fb6c742-4d63-4b16-83ec-8b22dc5c1d49Mon, 01 Apr 2024 00:15:00 -040008:42falsebonus                            Mentorship, Training and the Rise of Specialists [E941]Mentorship, Training and the Rise of Specialists [E941] Recorded Live at Vision Hi-Tech Training & Expo, Rich Falco, and bilingual trainer Oscar Gomez, dive into the critical role of mentorship and training in the automotive industry. They discuss the rise of mechanical and technology specialists and the necessity for continuous education to keep pace with evolving technology. The conversation underscores the importance of experienced mentors guiding newcomers, advocating for a culture shift from traditional challenges to supportive mentorship. Rich Falco, Instructor at Carquest Technical Institute. Listen to Rich's previous episodes HERE Oscar Gomez, Master Automotive Training. Listen to Oscar's previous episodes HERE
                            Show Notes
                            • Watch Full Video Episode
                            • The importance of education (00:00:01) Discusses the significance of education and professional development in the automotive industry.
                            • The impact of comfort (00:02:38) Explores the negative impact of seeking comfort and avoiding discomfort on professional development and business growth.
                            • The challenge of delegation (00:03:12) Discusses the difficulty of delegating responsibilities and the need for education and training in the process.
                            • The need for professional development (00:07:36) Emphasizes the importance of professional development and the lack of formal training in the automotive industry.
                            • Elevating and continuing education (00:12:44) Stresses the importance of ongoing education and elevation of employees, even after delegating responsibilities.
                            • Educate, Delegate, Elevate (00:16:44) Discussion on the importance of education, delegation, and elevation in business growth and leadership.
                            • Control Freaks and Coaching (00:18:03) Exploring the challenges of control freaks in business and the potential impact of coaching on their mindset.
                            • The Addiction to Problem Solving (00:19:35) The dangers of becoming addicted to problem-solving and the impact on business growth.
                            • The Challenges of Coaching (00:22:14) The stress and challenges coaches face in carrying the success or failures of their clients' businesses.
                            • Benefits to Retain Technicians (00:28:20) The importance of creating a positive culture and vision to retain talented technicians in the automotive industry.

                            Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]> Recorded Live at Vision Hi-Tech Training & Expo, Rich Falco, and bilingual trainer Oscar Gomez, dive into the critical role of mentorship and training in the automotive industry. They discuss the rise of mechanical and technology specialists and the necessity for continuous education to keep pace with evolving technology. The conversation underscores the importance of experienced mentors guiding newcomers, advocating for a culture shift from traditional challenges to supportive mentorship. Rich Falco, Instructor at Carquest Technical Institute. Listen to Rich's previous episodes HERE Oscar Gomez, Master Automotive Training. Listen to Oscar's previous episodes HERE
                            Show Notes
                            • Watch Full Video Episode
                            • The importance of education (00:00:01) Discusses the significance of education and professional development in the automotive industry.
                            • The impact of comfort (00:02:38) Explores the negative impact of seeking comfort and avoiding discomfort on professional development and business growth.
                            • The challenge of delegation (00:03:12) Discusses the difficulty of delegating responsibilities and the need for education and training in the process.
                            • The need for professional development (00:07:36) Emphasizes the importance of professional development and the lack of formal training in the automotive industry.
                            • Elevating and continuing education (00:12:44) Stresses the importance of ongoing education and elevation of employees, even after delegating responsibilities.
                            • Educate, Delegate, Elevate (00:16:44) Discussion on the importance of education, delegation, and elevation in business growth and leadership.
                            • Control Freaks and Coaching (00:18:03) Exploring the challenges of control freaks in business and the potential impact of coaching on their mindset.
                            • The Addiction to Problem Solving (00:19:35) The dangers of becoming addicted to problem-solving and the impact on business growth.
                            • The Challenges of Coaching (00:22:14) The stress and challenges coaches face in carrying the success or failures of their clients' businesses.
                            • Benefits to Retain Technicians (00:28:20) The importance of creating a positive culture and vision to retain talented technicians in the automotive industry.

                            Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>cfebce51-9079-4712-b24d-9a88374d744aFri, 29 Mar 2024 00:15:00 -040039:43falsefull941941Mailbox: Listener Questions Answered [E111] - Business By The NumbersMailbox: Listener Questions Answered [E111] - Business By The NumbersIn the latest episode of Business by the Numbers, Hunt Demarest, CPA at Paar Mellis & Associates, tackles your top questions on taxes, accounting, and navigating government policies for small businesses. This episode explores how recent government actions like the budget deal affect your business, alongside evergreen topics like:

                            • Paying Yourself: What's the best way to balance salary and dividends, especially considering different business structures like S corporations and sole proprietorships?

                            • Succession Planning: How can you smoothly transfer your business to a family member, weighing the pros and cons of stock vs. asset sales?

                            • Accounting Methods: The real impact of choosing between accrual and cash accounting for your business's financial health.

                            • Overtime Calculations: Navigating the complexities of overtime pay, focusing on the nuances of bonuses in your payroll.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            In the latest episode of Business by the Numbers, Hunt Demarest, CPA at Paar Mellis & Associates, tackles your top questions on taxes, accounting, and navigating government policies for small businesses. This episode explores how recent government actions like the budget deal affect your business, alongside evergreen topics like:

                            • Paying Yourself: What's the best way to balance salary and dividends, especially considering different business structures like S corporations and sole proprietorships?

                            • Succession Planning: How can you smoothly transfer your business to a family member, weighing the pros and cons of stock vs. asset sales?

                            • Accounting Methods: The real impact of choosing between accrual and cash accounting for your business's financial health.

                            • Overtime Calculations: Navigating the complexities of overtime pay, focusing on the nuances of bonuses in your payroll.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            ed0ab2a9-f0f4-49b4-91db-d7c6fa80d603Thu, 28 Mar 2024 00:15:00 -040050:08falsebonus                            Shop Owner Mastermind [THA 373]Shop Owner Mastermind [THA 373]Show Notes:
                            • Watch Full Video Episode
                            • Matt Wagg's journey (00:00:39) Matt Wagg shares his journey into the shop business, including his business plan and speaking at a college.
                            • AJ Nealy's experience with the podcast (00:01:08) AJ Nealy discusses his experience with the podcast and his approach to business.
                            • Earning customer loyalty (00:05:14) The panel discusses the importance of earning customer loyalty and creating memorable experiences.
                            • Creating a positive customer experience (00:07:08) The panel talks about creating a positive customer experience and the importance of communication.
                            • Unexpected extras for customers (00:10:13) John Long shares examples of unexpected extras for customers, such as giving out stuffed animals and matchbox cars.
                            • Investment in training and loyalty (00:13:33) AJ Nealy and Matt Wagg discuss the investment in training and the impact on employee loyalty.
                            • The impact of closing for training (00:15:46) The positive impact of closing for training on staff and customer perception.
                            • Empowering employees through training (00:16:45) The importance of empowering employees through training and the impact on customer and employee satisfaction.
                            • The importance of operational excellence (00:22:23) The focus on operational excellence, cross-training, and creating a consistent guest experience.
                            • Leadership and business growth challenges (00:26:12) Challenges faced in leadership, business growth, and the need for personal and professional development.
                            • Adapting to leadership role and business redefinition (00:28:02) The need for redefining the role as a leader, making difficult choices, and redefining business operations.
                            • Growth and future business plan (00:31:29) Discussion on surpassing business plan goals, the need to plan for the future, and the desire to spread skills to the community.
                            • The feeling of going from 1 to 2 (00:32:09) Exploring the decision to expand from one to multiple stores and the passion and drive required.
                            • Preparation and access to capital (00:32:37) The importance of being ready with processes, systems, and access to capital before expanding to multiple locations.
                            • Different approaches to expansion (00:34:23) Considerations and challenges of different approaches to expanding, such as new build, brownfield, or acquisition.
                            • Challenges and surprises in expansion (00:37:06) Challenges faced in opening new locations, including marketing, demographics, and unexpected surprises.
                            • Learning from mistakes and failures (00:39:53) The importance of learning from mistakes and failures in the process of expanding and growing the business.
                            • Adapting to different store cultures (00:42:42) Understanding the differences in store cultures and leadership styles as businesses expand to multiple locations.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                            Show Notes:
                            • Watch Full Video Episode
                            • Matt Wagg's journey (00:00:39) Matt Wagg shares his journey into the shop business, including his business plan and speaking at a college.
                            • AJ Nealy's experience with the podcast (00:01:08) AJ Nealy discusses his experience with the podcast and his approach to business.
                            • Earning customer loyalty (00:05:14) The panel discusses the importance of earning customer loyalty and creating memorable experiences.
                            • Creating a positive customer experience (00:07:08) The panel talks about creating a positive customer experience and the importance of communication.
                            • Unexpected extras for customers (00:10:13) John Long shares examples of unexpected extras for customers, such as giving out stuffed animals and matchbox cars.
                            • Investment in training and loyalty (00:13:33) AJ Nealy and Matt Wagg discuss the investment in training and the impact on employee loyalty.
                            • The impact of closing for training (00:15:46) The positive impact of closing for training on staff and customer perception.
                            • Empowering employees through training (00:16:45) The importance of empowering employees through training and the impact on customer and employee satisfaction.
                            • The importance of operational excellence (00:22:23) The focus on operational excellence, cross-training, and creating a consistent guest experience.
                            • Leadership and business growth challenges (00:26:12) Challenges faced in leadership, business growth, and the need for personal and professional development.
                            • Adapting to leadership role and business redefinition (00:28:02) The need for redefining the role as a leader, making difficult choices, and redefining business operations.
                            • Growth and future business plan (00:31:29) Discussion on surpassing business plan goals, the need to plan for the future, and the desire to spread skills to the community.
                            • The feeling of going from 1 to 2 (00:32:09) Exploring the decision to expand from one to multiple stores and the passion and drive required.
                            • Preparation and access to capital (00:32:37) The importance of being ready with processes, systems, and access to capital before expanding to multiple locations.
                            • Different approaches to expansion (00:34:23) Considerations and challenges of different approaches to expanding, such as new build, brownfield, or acquisition.
                            • Challenges and surprises in expansion (00:37:06) Challenges faced in opening new locations, including marketing, demographics, and unexpected surprises.
                            • Learning from mistakes and failures (00:39:53) The importance of learning from mistakes and failures in the process of expanding and growing the business.
                            • Adapting to different store cultures (00:42:42) Understanding the differences in store cultures and leadership styles as businesses expand to multiple locations.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                            e16a65c1-5ab1-4713-9d44-947d4e7b4a35Thu, 28 Mar 2024 00:15:00 -040044:06falsefull373373                            What Makes For a Great Class with Sean Tipping [E127] - Automotive Field TheoryWhat Makes For a Great Class with Sean Tipping [E127] - Automotive Field Theory"Would you be willing to pay extra for certain classes?" 

                            Email Matt: mattfanslowpodcast@gmail.com

                            Email Sean: STmobilediag@gmail.com

                            Matt Fanslow and Sean Tipping from the Automotive Diagnostic Podcast discuss what makes for a great automotive training class. They emphasize the importance of practical application, engaging instruction, and a balance between theory and hands-on experience. They also highlight the qualities of an effective instructor and the value of hands-on training.

                            Show Notes

                            • The Build-A-Tech Program (00:00:11) NAPA Auto Tech offers training courses for technicians.
                            • Cloning (00:01:39) 
                            • Calibrating Subaru(00:08:30)
                            • Characteristics of a GGreat Automotive Training Class (00:13:25) 
                            • Balancing theory and practicality (00:16:52) 
                            • Selecting the right class (00:17:57) 
                            • Designing effective classes (00:19:13) 
                            • The value of educational strategy (00:23:39)
                            • Challenges in class development (00:25:53) 
                            • The role of humor and interaction (00:31:56) 
                            • Engaging Presentations (00:33:16)
                            • Handling Audience Interaction (00:34:40) 
                            • Effective Presentation Styles (00:37:14)
                            • Responding to Questions (00:37:45) 
                            • Honesty and Case Studies (00:42:19)
                            • Powerpoint Presentations (00:51:52) 
                            • Reference Material (00:55:09) 
                            • Hands-On Training (01:04:16) 
                            • Logistics of Hands-On Classes (01:05:13)
                            • Challenges of Hosting Hands-on Classes (01:10:33) 
                            • Interest and Investment in Specialized Classes (01:13:06) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            "Would you be willing to pay extra for certain classes?" 

                            Email Matt: mattfanslowpodcast@gmail.com

                            Email Sean: STmobilediag@gmail.com

                            Matt Fanslow and Sean Tipping from the Automotive Diagnostic Podcast discuss what makes for a great automotive training class. They emphasize the importance of practical application, engaging instruction, and a balance between theory and hands-on experience. They also highlight the qualities of an effective instructor and the value of hands-on training.

                            Show Notes

                            • The Build-A-Tech Program (00:00:11) NAPA Auto Tech offers training courses for technicians.
                            • Cloning (00:01:39) 
                            • Calibrating Subaru(00:08:30)
                            • Characteristics of a GGreat Automotive Training Class (00:13:25) 
                            • Balancing theory and practicality (00:16:52) 
                            • Selecting the right class (00:17:57) 
                            • Designing effective classes (00:19:13) 
                            • The value of educational strategy (00:23:39)
                            • Challenges in class development (00:25:53) 
                            • The role of humor and interaction (00:31:56) 
                            • Engaging Presentations (00:33:16)
                            • Handling Audience Interaction (00:34:40) 
                            • Effective Presentation Styles (00:37:14)
                            • Responding to Questions (00:37:45) 
                            • Honesty and Case Studies (00:42:19)
                            • Powerpoint Presentations (00:51:52) 
                            • Reference Material (00:55:09) 
                            • Hands-On Training (01:04:16) 
                            • Logistics of Hands-On Classes (01:05:13)
                            • Challenges of Hosting Hands-on Classes (01:10:33) 
                            • Interest and Investment in Specialized Classes (01:13:06) 

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            bf7bb9f2-5baa-4de6-b3c1-f3bc3a485209Wed, 27 Mar 2024 00:15:00 -040001:19:55falsebonus                            An Intro to They Ask You Answer [E093] - The Auto Repair Marketing PodcastAn Intro to They Ask You Answer [E093] - The Auto Repair Marketing PodcastThank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            5e4e4580-1d4f-427d-a028-4a7b75a2160dWed, 27 Mar 2024 00:15:00 -040044:23falsebonus                            The Coach’s Toolkit: The Role of Coaches in Shaping Industry Leaders [RR 940]The Coach's Toolkit: The Role of Coaches in Shaping Industry Leaders [RR 940]Thanks to our Partner, NAPA Auto Care Recorded Live at Vision Hi-Tech Training & Expo, discover the Coach's Toolkit: The role of coaches in shaping personal growth and team development. Joe Marconi and Darrin Barney also tackle the challenges of screen addiction and social media's impact on mental health and why the culture within your business is the engine that powers your shop's success. Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE. Darrin Barney, President, Elite Worldwide, Barney Brother’s Off-Road and Repair, Grand Junction, CO. Darrin’s previous episodes HERE Show Notes
                            • Watch Full Video
                            • Fly with the Eagles: https://eliteworldwide.com/fly-with-the-eagles/
                            • Personal Development and Leadership (00:04:15) The importance of personal development and leadership in business growth and success.
                            • Client Vetting and Coaching (00:07:11) The process of vetting potential clients and the focus on personal development in coaching.
                            • Sharing Best Practices Among Coaches (00:13:24) The collaborative approach to sharing best practices among coaches and the benefits for shop owners.
                            • Personal Development and Culture (00:15:28) Discussion on the significance of personal development and the challenges of establishing a strong culture within a business.
                            • Repair Shop of Tomorrow (00:17:19) Focusing on how it helps automotive repair shops become more profitable.
                            • Understanding Culture (00:19:30) Exploration of the concept of culture in a business and its impact, including the analogy of a "climate" and the importance of creating a positive environment.
                            • Overcoming Challenges and Growth (00:20:16) Insights on overcoming challenges, embracing pain, and achieving personal and business growth through coaching and self-development.
                            • Success Stories and Emotion in Storytelling (00:22:09) Sharing emotional success stories and the power of storytelling in podcasting and connecting with audiences.
                            • Social Media and Screen Time (00:28:00) Reflections on the impact of excessive screen time, addiction to social media, and the need for awareness and balance in technology usage.
                            • Reinventing coaching (00:32:19) Exploring the future of coaching and the need to focus on individual development and adapting to different business models.
                            • Technology and leadership (00:33:42) The role of technology in building better leaders and the abundance of information available for self-improvement.
                            • Coaching selection process (00:36:00) Insight into the detailed vetting process for matching coaches with clients based on individual strengths and needs.
                            • Coaching industry diversity (00:38:29) Discussion on the different approaches and strengths of coaching companies and the need for diverse coaching options.
                            • The story of Eagles (00:40:50) The origin and evolution of the Fly with the Eagles program, highlighting its impact on coaching and personal development.
                            • Remote coaching and business expansion (00:44:38) The transition to remote operations and the expansion of coaching services to Canada.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                            Thanks to our Partner, NAPA Auto Care Recorded Live at Vision Hi-Tech Training & Expo, discover the Coach's Toolkit: The role of coaches in shaping personal growth and team development. Joe Marconi and Darrin Barney also tackle the challenges of screen addiction and social media's impact on mental health and why the culture within your business is the engine that powers your shop's success. Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE. Darrin Barney, President, Elite Worldwide, Barney Brother’s Off-Road and Repair, Grand Junction, CO. Darrin’s previous episodes HERE Show Notes
                            • Watch Full Video
                            • Fly with the Eagles: https://eliteworldwide.com/fly-with-the-eagles/
                            • Personal Development and Leadership (00:04:15) The importance of personal development and leadership in business growth and success.
                            • Client Vetting and Coaching (00:07:11) The process of vetting potential clients and the focus on personal development in coaching.
                            • Sharing Best Practices Among Coaches (00:13:24) The collaborative approach to sharing best practices among coaches and the benefits for shop owners.
                            • Personal Development and Culture (00:15:28) Discussion on the significance of personal development and the challenges of establishing a strong culture within a business.
                            • Repair Shop of Tomorrow (00:17:19) Focusing on how it helps automotive repair shops become more profitable.
                            • Understanding Culture (00:19:30) Exploration of the concept of culture in a business and its impact, including the analogy of a "climate" and the importance of creating a positive environment.
                            • Overcoming Challenges and Growth (00:20:16) Insights on overcoming challenges, embracing pain, and achieving personal and business growth through coaching and self-development.
                            • Success Stories and Emotion in Storytelling (00:22:09) Sharing emotional success stories and the power of storytelling in podcasting and connecting with audiences.
                            • Social Media and Screen Time (00:28:00) Reflections on the impact of excessive screen time, addiction to social media, and the need for awareness and balance in technology usage.
                            • Reinventing coaching (00:32:19) Exploring the future of coaching and the need to focus on individual development and adapting to different business models.
                            • Technology and leadership (00:33:42) The role of technology in building better leaders and the abundance of information available for self-improvement.
                            • Coaching selection process (00:36:00) Insight into the detailed vetting process for matching coaches with clients based on individual strengths and needs.
                            • Coaching industry diversity (00:38:29) Discussion on the different approaches and strengths of coaching companies and the need for diverse coaching options.
                            • The story of Eagles (00:40:50) The origin and evolution of the Fly with the Eagles program, highlighting its impact on coaching and personal development.
                            • Remote coaching and business expansion (00:44:38) The transition to remote operations and the expansion of coaching services to Canada.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                            b9077682-4c37-4727-b350-eefa09e59c9eTue, 26 Mar 2024 00:15:00 -040045:29falsefull940940                            Mastering Your Financials: The Pillars of Success in Your Auto Repair Shop [E157] - Chris Cotton Weekly BlitzMastering Your Financials: The Pillars of Success in Your Auto Repair Shop [E157] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode, auto shop coach Chris Cotton advises auto repair shop owners on financial management. He underscores the importance of maintaining an income statement and organizing a chart of accounts for business health assessment and decision-making. Chris explains how these tools help monitor profitability, manage expenses, and comply with regulations. He also reviews a real income statement, showing how to interpret financial data for improved business outcomes. Chris advocates for the diligent use of these financial instruments to drive growth and success in the auto repair industry.

                            The importance of income statement (00:01:09) Emphasizing the necessity of an income statement and its role in understanding business health and performance.

                            Understanding the income statement (00:02:22) Explanation of the components of an income statement and its significance in financial management.

                            Purpose and benefits of income statement (00:04:24) Highlighting the importance of income statement in analyzing profitability, trend identification, and expense management.

                            The significance of chart of accounts (00:06:42) Exploring the role of chart of accounts in financial reporting and decision-making.


                            Integrating income statement and chart of accounts (00:08:58) Explaining how aligning income statement and chart of accounts streamlines financial management and supports decision-making.


                            Analyzing an income statement (00:10:17) A detailed breakdown of an income statement, including identifying areas for improvement and understanding discrepancies.


                            Connect with Chris:


                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode, auto shop coach Chris Cotton advises auto repair shop owners on financial management. He underscores the importance of maintaining an income statement and organizing a chart of accounts for business health assessment and decision-making. Chris explains how these tools help monitor profitability, manage expenses, and comply with regulations. He also reviews a real income statement, showing how to interpret financial data for improved business outcomes. Chris advocates for the diligent use of these financial instruments to drive growth and success in the auto repair industry.

                            The importance of income statement (00:01:09) Emphasizing the necessity of an income statement and its role in understanding business health and performance.

                            Understanding the income statement (00:02:22) Explanation of the components of an income statement and its significance in financial management.

                            Purpose and benefits of income statement (00:04:24) Highlighting the importance of income statement in analyzing profitability, trend identification, and expense management.

                            The significance of chart of accounts (00:06:42) Exploring the role of chart of accounts in financial reporting and decision-making.


                            Integrating income statement and chart of accounts (00:08:58) Explaining how aligning income statement and chart of accounts streamlines financial management and supports decision-making.


                            Analyzing an income statement (00:10:17) A detailed breakdown of an income statement, including identifying areas for improvement and understanding discrepancies.


                            Connect with Chris:


                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            9a83684b-3c67-4754-b173-abd4769f4d83Mon, 25 Mar 2024 00:15:00 -040017:28falsebonus                            Business Growth and Personal Development: Education, Delegation and Elevation [RR 939]Business Growth and Personal Development: Education, Delegation and Elevation [RR 939] Recorded Live at Vision Hi-Tech Training & Expo, Greg Bunch discusses the critical role of education, delegation, and elevation in the automotive industry. Greg shares insights on the challenges of transitioning from technician to shop owner and the necessity of adopting a mindset conducive to business growth. He emphasizes the importance of professional development and the dangers of becoming addicted to problem-solving and the impact on business growth. Greg Bunch, Aspen Auto Clinic, Transformers Institute. Listen to Greg’s previous episodes HERE.
                            Show Notes
                            • Watch Full Video Episode
                            • The importance of education (00:00:01) Discusses the significance of education and professional development in the automotive industry.
                            • The impact of comfort (00:02:38) Explores the negative impact of seeking comfort and avoiding discomfort on professional development and business growth.
                            • The challenge of delegation (00:03:12) Discusses the difficulty of delegating responsibilities and the need for education and training in the process.
                            • The need for professional development (00:07:36) Emphasizes the importance of professional development and the lack of formal training in the automotive industry.
                            • Elevating and continuing education (00:12:44) Stresses the importance of ongoing education and elevation of employees, even after delegating responsibilities.
                            • Educate, Delegate, Elevate (00:16:44) Discussion on the importance of education, delegation, and elevation in business growth and leadership.
                            • Control Freaks and Coaching (00:18:03) Exploring the challenges of control freaks in business and the potential impact of coaching on their mindset.
                            • The Addiction to Problem Solving (00:19:35) The dangers of becoming addicted to problem-solving and the impact on business growth.
                            • The Challenges of Coaching (00:22:14) The stress and challenges coaches face in carrying the success or failures of their clients' businesses.
                            • Benefits to Retain Technicians (00:28:20) The importance of creating a positive culture and vision to retain talented technicians in the automotive industry.

                            Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]> Recorded Live at Vision Hi-Tech Training & Expo, Greg Bunch discusses the critical role of education, delegation, and elevation in the automotive industry. Greg shares insights on the challenges of transitioning from technician to shop owner and the necessity of adopting a mindset conducive to business growth. He emphasizes the importance of professional development and the dangers of becoming addicted to problem-solving and the impact on business growth. Greg Bunch, Aspen Auto Clinic, Transformers Institute. Listen to Greg’s previous episodes HERE.
                            Show Notes
                            • Watch Full Video Episode
                            • The importance of education (00:00:01) Discusses the significance of education and professional development in the automotive industry.
                            • The impact of comfort (00:02:38) Explores the negative impact of seeking comfort and avoiding discomfort on professional development and business growth.
                            • The challenge of delegation (00:03:12) Discusses the difficulty of delegating responsibilities and the need for education and training in the process.
                            • The need for professional development (00:07:36) Emphasizes the importance of professional development and the lack of formal training in the automotive industry.
                            • Elevating and continuing education (00:12:44) Stresses the importance of ongoing education and elevation of employees, even after delegating responsibilities.
                            • Educate, Delegate, Elevate (00:16:44) Discussion on the importance of education, delegation, and elevation in business growth and leadership.
                            • Control Freaks and Coaching (00:18:03) Exploring the challenges of control freaks in business and the potential impact of coaching on their mindset.
                            • The Addiction to Problem Solving (00:19:35) The dangers of becoming addicted to problem-solving and the impact on business growth.
                            • The Challenges of Coaching (00:22:14) The stress and challenges coaches face in carrying the success or failures of their clients' businesses.
                            • Benefits to Retain Technicians (00:28:20) The importance of creating a positive culture and vision to retain talented technicians in the automotive industry.

                            Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>c81c9a9d-8536-458d-8ca9-e368cf8890b6Fri, 22 Mar 2024 00:15:00 -040030:27falsefull939939The Evolution of Automotive Technology Training [THA 372]The Evolution of Automotive Technology Training [THA 372]NAPA trainers Curt Eigenberger, Bill Weaver, and Randy Cohen, discuss the critical role of training in the automotive industry's shift towards electric vehicles (EVs). The conversation underscores the industry's evolution, the need for technicians to update their skills continuously, and the overarching theme of safety and ongoing education in response to technological advancements.

                            The role of mechanical and technology specialists is changing faster than a pit stop at the Indy 500. Always know that training is a key pillar to your strategic success. We're not just talking about keeping up with the latest tech but about staying ahead of the curve.


                            Show Notes:


                            • Watch Full Video Episode


                            • Link to NAPA Auto Tech Training


                            • Technology Skills and Mindset (00:02:06)
                            • The conversation delves into the mindset and skills required for today's technology specialists, emphasizing the blend of engineering knowledge and artisan skills.


                            • Evolving Training with Technology (00:04:57)
                            • The evolution of training in response to technological advancements, including the need to adapt to industry trends and technician needs.


                            • Youth in the Automotive Industry (00:06:53)
                            • Insights on the changing demographics in the automotive industry, including the increasing interest in technology and electronics among young technicians.


                            • Preparing Future Specialists (00:09:47)
                            • Identifying and grooming individuals for technology specialist roles, emphasizing the importance of motivation, desire, and forward-thinking.


                            • Traits of Successful Specialists (00:13:26)
                            • Key traits of successful technology specialists, including problem-solving skills, critical thinking, and the ability to anticipate future industry developments.


                            • Recruiting and Identifying Talent (00:14:44)
                            • The recruitment of potential technology specialists, with an emphasis on identifying talent within the existing workforce and beyond.


                            • The need for a different mindset (00:16:16)
                            • The need for individuals to adapt to new technologies and change their mindset.


                            • Adapting to high-voltage electricity (00:17:12)
                            • The importance of understanding and respecting high voltage electricity and the need for proper training and safety measures.


                            • Safety and training for electric vehicles (00:19:12)
                            • The necessity of safety and proper training for working on electric vehicles, emphasizing the need for awareness and respect rather than fear.


                            • Changing approach to working on vehicles (00:21:31)
                            • The need to rethink traditional practices and prioritize safety when working on vehicles, especially in the context of electric vehicles.


                            • Pre-qualifications and assessments for EV training (00:24:30)
                            • The importance of pre-qualifications and assessments for individuals attending EV training, emphasizing the need for certification and safety awareness.


                            • The future of automotive technology (00:27:02)
                            • The future of automotive technology, including trends in alternative fuels and propulsion systems, and the evolving nature of the industry.


                            • Embracing change and technology in the industry (00:28:55)
                            • The excitement and opportunities in embracing new technologies and changes in the automotive industry, emphasizing the need for continuous learning and adaptation.


                            • Adapting to new roles in the industry (00:29:14)
                            • The shift away from traditional stereotypes in the automotive industry, focusing on the evolving roles and opportunities for individuals interested in technology.


                            • The importance of conversational learning (00:32:53)
                            • The value of conversational and interactive learning, allowing for open discussions and addressing individual struggles and concerns during training.


                            • The importance of class engagement (00:33:22)
                            • Encouraging conversational learning and active participation in training classes.


                            • The value of asking questions (00:34:55)
                            • The importance of asking questions, even if they seem basic, to enhance learning for everyone.







                            Thanks to our Partner, NAPA TRACS


                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/


                            Connect with the Podcast


                            -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                            -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976


                            -Subscribe on YouTube: https://www.youtube.com/carmcapriotto


                            -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                            -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                            -Follow on Twitter: https://twitter.com/RResultsBiz


                            -Visit the Website: https://remarkableresults.biz/


                            -Join our Insider List: https://remarkableresults.biz/insider


                            -All books mentioned on our podcasts: https://remarkableresults.biz/books


                            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                            -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                            -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                            -Special episode collections: https://remarkableresults.biz/collections





                            ]]>                            NAPA trainers Curt Eigenberger, Bill Weaver, and Randy Cohen, discuss the critical role of training in the automotive industry's shift towards electric vehicles (EVs). The conversation underscores the industry's evolution, the need for technicians to update their skills continuously, and the overarching theme of safety and ongoing education in response to technological advancements.

                            The role of mechanical and technology specialists is changing faster than a pit stop at the Indy 500. Always know that training is a key pillar to your strategic success. We're not just talking about keeping up with the latest tech but about staying ahead of the curve.


                            Show Notes:


                            • Watch Full Video Episode


                            • Link to NAPA Auto Tech Training


                            • Technology Skills and Mindset (00:02:06)
                            • The conversation delves into the mindset and skills required for today's technology specialists, emphasizing the blend of engineering knowledge and artisan skills.


                            • Evolving Training with Technology (00:04:57)
                            • The evolution of training in response to technological advancements, including the need to adapt to industry trends and technician needs.


                            • Youth in the Automotive Industry (00:06:53)
                            • Insights on the changing demographics in the automotive industry, including the increasing interest in technology and electronics among young technicians.


                            • Preparing Future Specialists (00:09:47)
                            • Identifying and grooming individuals for technology specialist roles, emphasizing the importance of motivation, desire, and forward-thinking.


                            • Traits of Successful Specialists (00:13:26)
                            • Key traits of successful technology specialists, including problem-solving skills, critical thinking, and the ability to anticipate future industry developments.


                            • Recruiting and Identifying Talent (00:14:44)
                            • The recruitment of potential technology specialists, with an emphasis on identifying talent within the existing workforce and beyond.


                            • The need for a different mindset (00:16:16)
                            • The need for individuals to adapt to new technologies and change their mindset.


                            • Adapting to high-voltage electricity (00:17:12)
                            • The importance of understanding and respecting high voltage electricity and the need for proper training and safety measures.


                            • Safety and training for electric vehicles (00:19:12)
                            • The necessity of safety and proper training for working on electric vehicles, emphasizing the need for awareness and respect rather than fear.


                            • Changing approach to working on vehicles (00:21:31)
                            • The need to rethink traditional practices and prioritize safety when working on vehicles, especially in the context of electric vehicles.


                            • Pre-qualifications and assessments for EV training (00:24:30)
                            • The importance of pre-qualifications and assessments for individuals attending EV training, emphasizing the need for certification and safety awareness.


                            • The future of automotive technology (00:27:02)
                            • The future of automotive technology, including trends in alternative fuels and propulsion systems, and the evolving nature of the industry.


                            • Embracing change and technology in the industry (00:28:55)
                            • The excitement and opportunities in embracing new technologies and changes in the automotive industry, emphasizing the need for continuous learning and adaptation.


                            • Adapting to new roles in the industry (00:29:14)
                            • The shift away from traditional stereotypes in the automotive industry, focusing on the evolving roles and opportunities for individuals interested in technology.


                            • The importance of conversational learning (00:32:53)
                            • The value of conversational and interactive learning, allowing for open discussions and addressing individual struggles and concerns during training.


                            • The importance of class engagement (00:33:22)
                            • Encouraging conversational learning and active participation in training classes.


                            • The value of asking questions (00:34:55)
                            • The importance of asking questions, even if they seem basic, to enhance learning for everyone.







                            Thanks to our Partner, NAPA TRACS


                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/


                            Connect with the Podcast


                            -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                            -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976


                            -Subscribe on YouTube: https://www.youtube.com/carmcapriotto


                            -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                            -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                            -Follow on Twitter: https://twitter.com/RResultsBiz


                            -Visit the Website: https://remarkableresults.biz/


                            -Join our Insider List: https://remarkableresults.biz/insider


                            -All books mentioned on our podcasts: https://remarkableresults.biz/books


                            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                            -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                            -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                            -Special episode collections: https://remarkableresults.biz/collections





                            ]]>                            970eb0d9-53ae-422b-93ee-e13b7e65e712Thu, 21 Mar 2024 00:15:00 -040038:57falsefull372372The role of mechanical and technology specialists is changing faster than a pit stop at the Indy 500. My guests, including expert NAPA trainers Curt Eigenberger, Bill Weaver, and Randy Cowan, Always know that training is a key pillar to your strategic success. We're not just talking about keeping up with the latest tech but about staying ahead of the curve. Do you know how?                            Rising Costs - Raising Prices [E110] - Business By The NumbersRising Costs - Raising Prices [E110] - Business By The NumbersThis week, Hunt takes a deep dive into the hot-button issue of price increases within the auto repair sector. He offers a nuanced examination of vendor pricing, market dynamics, and the psychological elements of setting rates in your business. With examples from real-life scenarios, this episode is a treasure trove for auto repair shop owners striving for balance between profitability and customer loyalty in today’s volatile economic climate.

                            • The Psychology of Pricing: Unpacking the reaction to vendor price increases and what it reveals about our own pricing strategies.

                            • Market Dynamics: Exploring the balance between cost, value, and competition in the auto repair industry.

                            • Strategic Decision-Making: How to navigate the complexities of pricing decisions to ensure business growth and sustainability.

                            • Real-Life Examples: Actual examples from a shop owners' group debate to illustrate broader industry challenges.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            This week, Hunt takes a deep dive into the hot-button issue of price increases within the auto repair sector. He offers a nuanced examination of vendor pricing, market dynamics, and the psychological elements of setting rates in your business. With examples from real-life scenarios, this episode is a treasure trove for auto repair shop owners striving for balance between profitability and customer loyalty in today’s volatile economic climate.

                            • The Psychology of Pricing: Unpacking the reaction to vendor price increases and what it reveals about our own pricing strategies.

                            • Market Dynamics: Exploring the balance between cost, value, and competition in the auto repair industry.

                            • Strategic Decision-Making: How to navigate the complexities of pricing decisions to ensure business growth and sustainability.

                            • Real-Life Examples: Actual examples from a shop owners' group debate to illustrate broader industry challenges.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            9578ac5a-cce6-4d31-95eb-8efc5516cf10Thu, 21 Mar 2024 00:15:00 -040035:10falsebonus                            We REALLY Need to Talk About Electricity [E126] - Automotive Field TheoryWe REALLY Need to Talk About Electricity [E126] - Automotive Field TheoryMatt Fanslow explores the complexities of electricity in automotive diagnostics. He breaks down fundamental concepts of volts, amps, resistance, and Ohm's law, using practical examples to clarify their roles in vehicle electrical systems.

                            Show Notes

                            • Challenges of Explaining Electricity (00:01:15) 
                            • Fundamental Aspects of Electricity (00:02:42) 
                            • NAPA Auto Tech Training (00:18:20)
                            • Understanding Voltmeter Readings (00:19:21) 
                            • Ground Reference and Voltage Drop (00:20:29) 
                            • Effect of Resistance on Voltage (00:22:44) 
                            • Series Circuit and Voltage Split (00:29:17) 
                            • Verification of Electrical Issues (00:32:29) 
                            • Fuse Block and Voltage Verification (00:34:44) 

                            Voltage Drop Testing (00:34:55)

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            Matt Fanslow explores the complexities of electricity in automotive diagnostics. He breaks down fundamental concepts of volts, amps, resistance, and Ohm's law, using practical examples to clarify their roles in vehicle electrical systems.

                            Show Notes

                            • Challenges of Explaining Electricity (00:01:15) 
                            • Fundamental Aspects of Electricity (00:02:42) 
                            • NAPA Auto Tech Training (00:18:20)
                            • Understanding Voltmeter Readings (00:19:21) 
                            • Ground Reference and Voltage Drop (00:20:29) 
                            • Effect of Resistance on Voltage (00:22:44) 
                            • Series Circuit and Voltage Split (00:29:17) 
                            • Verification of Electrical Issues (00:32:29) 
                            • Fuse Block and Voltage Verification (00:34:44) 

                            Voltage Drop Testing (00:34:55)

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            8618d001-70ae-4874-8608-4593c0b520ddWed, 20 Mar 2024 00:15:00 -040036:44falsebonus                            Creating a Life You Don't Need to Escape From with Mike Ragsdale of the 30a Company [E092] - The Auto Repair Marketing PodcastCreating a Life You Don't Need to Escape From with Mike Ragsdale of the 30a Company [E092] - The Auto Repair Marketing PodcastMike Ragsdale is the founder of the 30a Company, and he has an incredible story of being called out by his kids when they got tired of hearing him talk about his dream life without ever pursuing it. This is an incredibly inspiring episode that may result in you exploring how you can create a life you don’t need to escape from.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            Mike Ragsdale is the founder of the 30a Company, and he has an incredible story of being called out by his kids when they got tired of hearing him talk about his dream life without ever pursuing it. This is an incredibly inspiring episode that may result in you exploring how you can create a life you don’t need to escape from.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com 

                            ]]>                            559757b7-bbfd-45c0-8eee-454193f6fc51Wed, 20 Mar 2024 00:15:00 -040001:08:23falsebonus                            Are You Addicted to Social Media? [RR 938]Are You Addicted to Social Media? [RR 938]Thanks to our Partner, NAPA Auto Care Recorded Live at Vision Hi-Tech Training & Expo, Carm Capriotto, alongside shop owner Kim Auernheimer and industry professional Tracy Capriotto, dive into a myriad of topics relevant to the industry. They reflect on the evolution of the industry and the significance of the Women in Auto Care conference. Kim discusses her journey managing multiple shop locations and the nuances of catering to different communities, while Tracy offers insights on the benefits of personality tests like DISC for workplace harmony. The trio also examines the double-edged sword of social media's role in both personal and professional realms, advocating for a more intentional and productive use of the platforms. This episode is a trove of wisdom, emphasizing continuous personal growth and adaptation in a digitally-driven world. Kim Auernheimer, CS Automotive, 2 locations, TN. Listen to Kim’s Episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • The Women in Auto Care conference (00:00:42) Discussion about the annual Women in Auto Care conference, the value of self-growth, and the camaraderie of women in the industry.
                            • Shop ownership and expansion (00:01:57) Conversation about shop ownership, the acquisition of a struggling shop, and the differences between two shop locations.
                            • Understanding personality tests (00:06:08) Discussion about the DISC personality test, its significance, and how it helps in understanding oneself and others.
                            • Impact of social media (00:12:21) Reflection on the impact of social media on personal and professional lives, the excessive consumption of social media, and the need to create more and consume less.
                            • Social Media and Work-Life Balance (00:16:22) Discussion about the impact of social media on personal and professional lives, work-life balance, and the pursuit of validation through likes and comments.
                            • Authenticity on Social Media (00:17:52) Exploration of the trap of seeking affirmation through social media, the pressure to present a perfect life, and the importance of authenticity in online interactions.
                            • Influence of Social Media (00:20:02) Reflections on the addictive nature of social media, the impact of following strangers, and the trend of using filters and photo manipulation to create an idealized image.
                            • Challenges and Social Media (00:23:10) Insights on dealing with challenges and pain points, embracing change, and the need for internal motivation in the face of social media pressures.
                            • Social Media and Connection (00:27:02) Discussion on the loss of genuine human connection due to social media, the importance of vulnerability and genuine interaction, and the superficiality of online communication.
                            • Social Media Addiction (00:29:10) Exploration of the potential addiction to social media, the tendency to live vicariously through others, and the impact of social media on isolation and escapism.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                            Thanks to our Partner, NAPA Auto Care Recorded Live at Vision Hi-Tech Training & Expo, Carm Capriotto, alongside shop owner Kim Auernheimer and industry professional Tracy Capriotto, dive into a myriad of topics relevant to the industry. They reflect on the evolution of the industry and the significance of the Women in Auto Care conference. Kim discusses her journey managing multiple shop locations and the nuances of catering to different communities, while Tracy offers insights on the benefits of personality tests like DISC for workplace harmony. The trio also examines the double-edged sword of social media's role in both personal and professional realms, advocating for a more intentional and productive use of the platforms. This episode is a trove of wisdom, emphasizing continuous personal growth and adaptation in a digitally-driven world. Kim Auernheimer, CS Automotive, 2 locations, TN. Listen to Kim’s Episodes HERE. Show Notes
                            • Watch Full Video Episode
                            • The Women in Auto Care conference (00:00:42) Discussion about the annual Women in Auto Care conference, the value of self-growth, and the camaraderie of women in the industry.
                            • Shop ownership and expansion (00:01:57) Conversation about shop ownership, the acquisition of a struggling shop, and the differences between two shop locations.
                            • Understanding personality tests (00:06:08) Discussion about the DISC personality test, its significance, and how it helps in understanding oneself and others.
                            • Impact of social media (00:12:21) Reflection on the impact of social media on personal and professional lives, the excessive consumption of social media, and the need to create more and consume less.
                            • Social Media and Work-Life Balance (00:16:22) Discussion about the impact of social media on personal and professional lives, work-life balance, and the pursuit of validation through likes and comments.
                            • Authenticity on Social Media (00:17:52) Exploration of the trap of seeking affirmation through social media, the pressure to present a perfect life, and the importance of authenticity in online interactions.
                            • Influence of Social Media (00:20:02) Reflections on the addictive nature of social media, the impact of following strangers, and the trend of using filters and photo manipulation to create an idealized image.
                            • Challenges and Social Media (00:23:10) Insights on dealing with challenges and pain points, embracing change, and the need for internal motivation in the face of social media pressures.
                            • Social Media and Connection (00:27:02) Discussion on the loss of genuine human connection due to social media, the importance of vulnerability and genuine interaction, and the superficiality of online communication.
                            • Social Media Addiction (00:29:10) Exploration of the potential addiction to social media, the tendency to live vicariously through others, and the impact of social media on isolation and escapism.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                            6260facd-3c86-4b36-a799-10782825761eTue, 19 Mar 2024 00:15:00 -040030:20falsefull938938                            Understanding Transition Leaks - The Hidden Drain on Auto Repair Shop Productivity [E156] - Chris Cotton Weekly BlitzUnderstanding Transition Leaks - The Hidden Drain on Auto Repair Shop Productivity [E156] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode, Chris Cotton from Auto Fix Auto Shop Coaching explores the issue of transition leaks in auto repair shops. He explains how frequent task-switching hampers productivity and energy levels for shop owners, service advisors, and technicians. Chris advocates for batch processing to consolidate similar tasks, thereby reducing transition leaks and increasing efficiency. He advises reorganizing work schedules to minimize cognitive load and suggests that while flexibility is necessary, intentional planning can greatly enhance productivity. The episode wraps up with Chris encouraging listeners to embrace growth and efficiency, thanking the sponsor, and promoting a positive work ethic.

                            Transition Leaks (00:00:06) Explanation of the concept and its impact on auto repair shop owners, service advisors, and technicians.

                            Impact on Efficiency (00:02:27) Discussion on how transition leaks lead to lost efficiency and diminished capacity for delivering high-quality service.

                            Batch Processing Strategy (00:04:48) Explanation of the batch processing strategy to combat transition leaks and improve productivity.


                            Applying the Concept (00:07:03) Guidance on analyzing and reorganizing schedules to minimize transition leaks and increase efficiency.


                            Embracing Change (00:09:11) Encouragement to prioritize efficiency and quality by embracing a new way of organizing work schedules.


                            Connect with Chris:


                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode, Chris Cotton from Auto Fix Auto Shop Coaching explores the issue of transition leaks in auto repair shops. He explains how frequent task-switching hampers productivity and energy levels for shop owners, service advisors, and technicians. Chris advocates for batch processing to consolidate similar tasks, thereby reducing transition leaks and increasing efficiency. He advises reorganizing work schedules to minimize cognitive load and suggests that while flexibility is necessary, intentional planning can greatly enhance productivity. The episode wraps up with Chris encouraging listeners to embrace growth and efficiency, thanking the sponsor, and promoting a positive work ethic.

                            Transition Leaks (00:00:06) Explanation of the concept and its impact on auto repair shop owners, service advisors, and technicians.

                            Impact on Efficiency (00:02:27) Discussion on how transition leaks lead to lost efficiency and diminished capacity for delivering high-quality service.

                            Batch Processing Strategy (00:04:48) Explanation of the batch processing strategy to combat transition leaks and improve productivity.


                            Applying the Concept (00:07:03) Guidance on analyzing and reorganizing schedules to minimize transition leaks and increase efficiency.


                            Embracing Change (00:09:11) Encouragement to prioritize efficiency and quality by embracing a new way of organizing work schedules.


                            Connect with Chris:


                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                            ]]>                            bed300fb-4e29-4f58-85cf-bcc744983725Mon, 18 Mar 2024 00:15:00 -040009:47falsebonus                            Everything You Wanted to Know About Thermal Management Fluids But Were Afraid to Ask [RR 937]Everything You Wanted to Know About Thermo Management Fluids But Were Afraid to Ask [RR 937] Recorded Live at MACS (Mobile Air Climate Systems) 2024 Training Event & Trade Show, Adam Kimmel discusses the refrigerant and thermal management industry. He highlights the significance of air conditioning technology in vehicles, the essential use of fluorine in refrigerants, and the evolution of refrigerants for environmental safety. Adam Kimmel, Koura, adam.kimmel@orbia.com
                            Show Notes
                            • Watch Full Video Episode
                            • The importance of air conditioning (00:00:01) Discussing the significance of air conditioning in vehicles and homes and the commitment of industry professionals.
                            • Understanding fluorine in refrigerants (00:01:53)
                            • Evolution of refrigerants (00:05:16)
                            • Future challenges and developments (00:10:19)
                            • Regulations and alternatives (00:14:18)
                            • Safety and handling precautions (00:16:10)
                            • Engineer training and transparency (00:17:11)
                            • Understanding refrigerant nomenclature (00:19:47)
                            • Efficiency and GWP (00:25:38)

                            Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]> Recorded Live at MACS (Mobile Air Climate Systems) 2024 Training Event & Trade Show, Adam Kimmel discusses the refrigerant and thermal management industry. He highlights the significance of air conditioning technology in vehicles, the essential use of fluorine in refrigerants, and the evolution of refrigerants for environmental safety. Adam Kimmel, Koura, adam.kimmel@orbia.com
                            Show Notes
                            • Watch Full Video Episode
                            • The importance of air conditioning (00:00:01) Discussing the significance of air conditioning in vehicles and homes and the commitment of industry professionals.
                            • Understanding fluorine in refrigerants (00:01:53)
                            • Evolution of refrigerants (00:05:16)
                            • Future challenges and developments (00:10:19)
                            • Regulations and alternatives (00:14:18)
                            • Safety and handling precautions (00:16:10)
                            • Engineer training and transparency (00:17:11)
                            • Understanding refrigerant nomenclature (00:19:47)
                            • Efficiency and GWP (00:25:38)

                            Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>8741197c-3c5f-439a-a0f3-0be0cfea471bFri, 15 Mar 2024 00:15:00 -040028:24falsefull937937Daily Dose of Top Tier Training: Today’s Class [THA 371]Daily Dose of Top Tier Training: Today's Class [THA 371]




                            Research has shown that people will generally forget 90% of what they "learn" within 30 days unless it is reinforced.


                            Recorded Live at Vision 2024, David Boyes, President of Today's Class, outlines the mobile app's features, including gamification and personalized training paths. AJ Nealey and Patrick Roberts share how they've implemented the platform in their businesses, highlighting its impact on engagement, adaptability to individual needs and its role in fostering a culture of continuous learning and growth.


                            "It's microdosing of training. It's a set of daily questions on a daily basis. And what I love about it, it's the question after the question. "How confident are you in your answer?" It's low, medium, or high. You're understanding their confidence level." AJ Nealey


                            David Boyes, President of ‘Today’s Class”  An online learning organization that has been supporting the automotive industry for more than 20 years.


                            AJ Nealey, Nealey Auto Service, 5 locations, Edgewater, MD. AJ’s previous episodes HERE


                            Patrick Roberts, Christian Brothers, IN


                            Show Notes:


                            • Watch Full Video Episode


                            •  https://www.todaysclass.com/


                            • Today's Class and its features (00:00:53) David Boyes explains the features and benefits of Today's Class, a training and competency platform.


                            • Gamification and personalized training paths (00:01:44) The gamification aspect and personalized training paths in Today's Class.


                            • Customized data delivery (00:04:09) The various data delivery options and customization for shop owners.


                            • Competitive usage of Today's Class (00:05:27) Patrick Roberts shares how the competitive usage of Today's Class benefits their team at Christian Brothers.


                            • Purposeful training paths and question priorities (00:07:35) RJ Neely and David Boies discuss purposeful training paths and question priorities in Today's Class.


                            • Influence of confidence levels on learning (00:11:27) David Boies explains the influence of confidence levels on learning and retention in Today's Class.


                            • Gamification (00:14:42) Engagement and retention strategies, rewards points, competitions, and customized training paths.


                            • Quarterly Bonus and Reporting Customization (00:15:44) Incentives for completing training, automatic points reset, and customized reporting for tracking progress.


                            • Color Game and Training Integration (00:16:24) Description and explanation of a gamified training activity, its purpose, and integration with daily training sessions.


                            • Content Development (00:19:26) In-house content creation, collaboration with subject matter experts, and the process of delivering accessible and measurable training.


                            • Personalized Training Paths and Community Engagement (00:20:44) Individualized training trajectories, community creation, and sharing of reference materials and information.


                            • Challenges of Implementing and Commitment to Training (00:22:18) Challenges in adopting the platform, the commitment required for successful implementation, and the platform's role in the culture of continuous learning.


                            • Onboarding Process and Long-Term Commitment (00:25:08) Onboarding process, 90-day launch cycle, and the importance of long-term commitment for successful utilization.


                            • Employee Engagement and Training Management (00:26:33) The role of employees as champions and ambassadors, open conversations, and employee feedback on training management.


                            • Implementing training expectations (00:27:29) The importance of setting clear training expectations and having open conversations with employees about obstacles.


                            • Gamification and participation rate (00:28:54) Gamifying training and the increase in participation rate.


                            • Employee engagement and personal growth (00:30:33) Patrick Roberts emphasizes the importance of addressing personal issues and attitude before training, focusing on personal growth.


                            • Custom features and individual shop needs (00:32:16) David Boyes explains the customization and individual shop needs in Today's Class.


                            • Enhancing connectivity and service advisor training (00:35:21) David Boies discusses plans to enhance connectivity and the introduction of service advisor training.


                            • Perpetual training and gratitude (00:37:10) The episode concludes with a discussion on perpetual training and gratitude for the guests.



                            Thanks to our Partner, NAPA TRACS


                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/


                            Connect with the Podcast


                            -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                            -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976


                            -Subscribe on YouTube: https://www.youtube.com/carmcapriotto


                            -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                            -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                            -Follow on Twitter: https://twitter.com/RResultsBiz


                            -Visit the Website: https://remarkableresults.biz/


                            -Join our Insider List: https://remarkableresults.biz/insider


                            -All books mentioned on our podcasts: https://remarkableresults.biz/books


                            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                            -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                            -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                            -Special episode collections: https://remarkableresults.biz/collections





                            ]]>




                            Research has shown that people will generally forget 90% of what they "learn" within 30 days unless it is reinforced.


                            Recorded Live at Vision 2024, David Boyes, President of Today's Class, outlines the mobile app's features, including gamification and personalized training paths. AJ Nealey and Patrick Roberts share how they've implemented the platform in their businesses, highlighting its impact on engagement, adaptability to individual needs and its role in fostering a culture of continuous learning and growth.


                            "It's microdosing of training. It's a set of daily questions on a daily basis. And what I love about it, it's the question after the question. "How confident are you in your answer?" It's low, medium, or high. You're understanding their confidence level." AJ Nealey


                            David Boyes, President of ‘Today’s Class”  An online learning organization that has been supporting the automotive industry for more than 20 years.


                            AJ Nealey, Nealey Auto Service, 5 locations, Edgewater, MD. AJ’s previous episodes HERE


                            Patrick Roberts, Christian Brothers, IN


                            Show Notes:


                            • Watch Full Video Episode


                            •  https://www.todaysclass.com/


                            • Today's Class and its features (00:00:53) David Boyes explains the features and benefits of Today's Class, a training and competency platform.


                            • Gamification and personalized training paths (00:01:44) The gamification aspect and personalized training paths in Today's Class.


                            • Customized data delivery (00:04:09) The various data delivery options and customization for shop owners.


                            • Competitive usage of Today's Class (00:05:27) Patrick Roberts shares how the competitive usage of Today's Class benefits their team at Christian Brothers.


                            • Purposeful training paths and question priorities (00:07:35) RJ Neely and David Boies discuss purposeful training paths and question priorities in Today's Class.


                            • Influence of confidence levels on learning (00:11:27) David Boies explains the influence of confidence levels on learning and retention in Today's Class.


                            • Gamification (00:14:42) Engagement and retention strategies, rewards points, competitions, and customized training paths.


                            • Quarterly Bonus and Reporting Customization (00:15:44) Incentives for completing training, automatic points reset, and customized reporting for tracking progress.


                            • Color Game and Training Integration (00:16:24) Description and explanation of a gamified training activity, its purpose, and integration with daily training sessions.


                            • Content Development (00:19:26) In-house content creation, collaboration with subject matter experts, and the process of delivering accessible and measurable training.


                            • Personalized Training Paths and Community Engagement (00:20:44) Individualized training trajectories, community creation, and sharing of reference materials and information.


                            • Challenges of Implementing and Commitment to Training (00:22:18) Challenges in adopting the platform, the commitment required for successful implementation, and the platform's role in the culture of continuous learning.


                            • Onboarding Process and Long-Term Commitment (00:25:08) Onboarding process, 90-day launch cycle, and the importance of long-term commitment for successful utilization.


                            • Employee Engagement and Training Management (00:26:33) The role of employees as champions and ambassadors, open conversations, and employee feedback on training management.


                            • Implementing training expectations (00:27:29) The importance of setting clear training expectations and having open conversations with employees about obstacles.


                            • Gamification and participation rate (00:28:54) Gamifying training and the increase in participation rate.


                            • Employee engagement and personal growth (00:30:33) Patrick Roberts emphasizes the importance of addressing personal issues and attitude before training, focusing on personal growth.


                            • Custom features and individual shop needs (00:32:16) David Boyes explains the customization and individual shop needs in Today's Class.


                            • Enhancing connectivity and service advisor training (00:35:21) David Boies discusses plans to enhance connectivity and the introduction of service advisor training.


                            • Perpetual training and gratitude (00:37:10) The episode concludes with a discussion on perpetual training and gratitude for the guests.



                            Thanks to our Partner, NAPA TRACS


                            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/


                            Connect with the Podcast


                            -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                            -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976


                            -Subscribe on YouTube: https://www.youtube.com/carmcapriotto


                            -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                            -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                            -Follow on Twitter: https://twitter.com/RResultsBiz


                            -Visit the Website: https://remarkableresults.biz/


                            -Join our Insider List: https://remarkableresults.biz/insider


                            -All books mentioned on our podcasts: https://remarkableresults.biz/books


                            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                            -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                            -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                            -Special episode collections: https://remarkableresults.biz/collections





                            ]]>                            d8bfc0a8-1bad-4298-8e32-165eefa4a03cThu, 14 Mar 2024 00:15:00 -040037:46falsefull371371                            What If?! [E109] - Business By The NumbersWhat If?! [E109] - Business By The NumbersWhat if there's a fire in your shop? An oil spill? A natural disaster or God forbid, a death? How do you prepare for that? Well, This week, Hunt talks about preparing for the unexpected:

                            • Vision Expo: Hunt shares experiences and insights from attending the Vision Expo in Kansas City, emphasizing the importance of community and industry events.
                            • Importance of Preparedness: The significance of being ready for unforeseen incidents, such as theft or natural disasters, affecting auto repair shops.
                            • Insights from Roundtable Discussions and Classes: Valuable lessons from discussions and classes, including managing risks and implementing preventive measures.
                            • Understanding Insurance Coverages: The necessity of comprehending what business insurance covers, identifying coverage gaps, and making sure you have comprehensive protection.
                            • Preventive Measures Against Risks: Steps to minimize risks associated with fires, accidents, and other potential threats to auto repair shops.
                            • Contingency Planning: The need for having a solid contingency plan to tackle unexpected situations effectively.
                            • Financial Readiness and Strategic Planning: Emphasizes the role of financial preparedness and strategic planning in fostering long-term success and stability for auto repair shop owners.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            What if there's a fire in your shop? An oil spill? A natural disaster or God forbid, a death? How do you prepare for that? Well, This week, Hunt talks about preparing for the unexpected:

                            • Vision Expo: Hunt shares experiences and insights from attending the Vision Expo in Kansas City, emphasizing the importance of community and industry events.
                            • Importance of Preparedness: The significance of being ready for unforeseen incidents, such as theft or natural disasters, affecting auto repair shops.
                            • Insights from Roundtable Discussions and Classes: Valuable lessons from discussions and classes, including managing risks and implementing preventive measures.
                            • Understanding Insurance Coverages: The necessity of comprehending what business insurance covers, identifying coverage gaps, and making sure you have comprehensive protection.
                            • Preventive Measures Against Risks: Steps to minimize risks associated with fires, accidents, and other potential threats to auto repair shops.
                            • Contingency Planning: The need for having a solid contingency plan to tackle unexpected situations effectively.
                            • Financial Readiness and Strategic Planning: Emphasizes the role of financial preparedness and strategic planning in fostering long-term success and stability for auto repair shop owners.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            11fe2da5-7116-44b6-a628-b4b35675b556Thu, 14 Mar 2024 00:15:00 -040039:33falsebonus                            How Dating and Running a Shop Are Very Similar [E125] - Automotive Field TheoryHow Dating and Running a Shop Are Very Similar [E125] - Automotive Field TheoryMatt Fanslow explores the analogy between running a repair shop and the world of dating. He shares insights on first impressions, trust-building, and the value of substance over style in both customer relationships and shop management. Matt emphasizes the need for repair shops to maintain high standards of service and to view customer feedback as opportunities for growth.

                            Show Notes

                            • Dating in Modern Times (00:01:15) Comparison of modern dating to historical dating and personal experiences with initial interactions.
                            • Physical Attractiveness and Shop Appearance (00:02:25) Reflections on interactions with physically attractive individuals, similar to the importance of a shop's appearance.
                            • Importance of Customer Reviews (00:04:54) Discussion on the significance of customer reviews, the impact of negative reviews, and the importance of backing up a shop's exterior with quality service.
                            • NAPA Auto Tech Training Sponsorship (00:11:34) Information about NAPA Auto Tech Training and its benefits for technicians and shop profitability.
                            • Constant Improvement in Customer and Employee Interactions (00:13:42) Emphasis on the importance of constant improvement in customer interactions and the parallels with employee relationships.
                            • Long-Term Relationships and Continued Accreditation (00:17:06) Discussion on the importance of continued accreditation and constant improvement to maintain long-term relationships with customers and employees.
                            • Shop Relationship Parallels (00:18:13) Drawing parallels between shop hiring and dating, emphasizing the importance of attracting and maintaining long-term relationships with employees.
                            • Attracting Talent (00:19:16) Encouraging self-reflection on what attracts and separates a shop from competitors, and the importance of perpetuating long-term relationships with employees.
                            • Promoting Training (00:20:20) Advocating for the importance of training.

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            Matt Fanslow explores the analogy between running a repair shop and the world of dating. He shares insights on first impressions, trust-building, and the value of substance over style in both customer relationships and shop management. Matt emphasizes the need for repair shops to maintain high standards of service and to view customer feedback as opportunities for growth.

                            Show Notes

                            • Dating in Modern Times (00:01:15) Comparison of modern dating to historical dating and personal experiences with initial interactions.
                            • Physical Attractiveness and Shop Appearance (00:02:25) Reflections on interactions with physically attractive individuals, similar to the importance of a shop's appearance.
                            • Importance of Customer Reviews (00:04:54) Discussion on the significance of customer reviews, the impact of negative reviews, and the importance of backing up a shop's exterior with quality service.
                            • NAPA Auto Tech Training Sponsorship (00:11:34) Information about NAPA Auto Tech Training and its benefits for technicians and shop profitability.
                            • Constant Improvement in Customer and Employee Interactions (00:13:42) Emphasis on the importance of constant improvement in customer interactions and the parallels with employee relationships.
                            • Long-Term Relationships and Continued Accreditation (00:17:06) Discussion on the importance of continued accreditation and constant improvement to maintain long-term relationships with customers and employees.
                            • Shop Relationship Parallels (00:18:13) Drawing parallels between shop hiring and dating, emphasizing the importance of attracting and maintaining long-term relationships with employees.
                            • Attracting Talent (00:19:16) Encouraging self-reflection on what attracts and separates a shop from competitors, and the importance of perpetuating long-term relationships with employees.
                            • Promoting Training (00:20:20) Advocating for the importance of training.

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            2a59cebe-3c8c-4597-9fff-5aa5518e88fcWed, 13 Mar 2024 00:15:00 -040023:17falsebonus                            Understanding Geofencing with Mary Ann Pruitt [E091] - The Auto Repair Marketing PodcastUnderstanding Geofencing with Mary Ann Pruitt [E091] - The Auto Repair Marketing PodcastOne of the most misunderstood types of marketing is geofencing. People often don’t know what it is, but they know they want it. It’s new, it’s sexy, it’s cool. But what is it? And will it work for an auto repair shop? Join Brian as he interviews Mary Ann Pruitt from Mosaic.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            One of the most misunderstood types of marketing is geofencing. People often don’t know what it is, but they know they want it. It’s new, it’s sexy, it’s cool. But what is it? And will it work for an auto repair shop? Join Brian as he interviews Mary Ann Pruitt from Mosaic.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            59deb5b0-a78d-4684-9a59-9b6e40224960Wed, 13 Mar 2024 00:15:00 -040027:29falsebonus                            Measuring Technician Performance with Scorecards and Analytics [RR 936]Measuring Technician Performance with Scorecards and Analytics [RR 936]Thanks to our Partner, NAPA Auto Care

                            Greg Buckley discusses the importance of using analytics and performance metrics in the automotive industry. He draws parallels between managing a sports team and running an auto repair shop, emphasizing the need for owners to understand their team's strengths and weaknesses. Greg explores the idea of incentivizing performance and accountability, similar to professional athletes. Greg shares his experience with nurturing technicians and the concept of having a "farm team" to develop skills. The conversation also touches on the need for better career pathing, training, and compensation methods to retain talent and improve the industry's professionalism.


                            Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE.  Greg’s previous episodes HERE.


                            Show Notes


                            • Introduction to the concept of scorecards (00:02:07) Greg introduces the concept of using scorecards and analytics to measure technician performance.


                            • Technician performance metrics (00:03:03) Discussion about technicians having access to their performance data and using it for career decisions.


                            • Contract-based employment (00:04:18) Exploring the idea of creating contracts and incentives based on performance metrics.


                            • Redefining technician compensation (00:05:20) Discussing the concept of incentives and redefining technician compensation based on performance.


                            • Building a career path (00:06:20) Exploring the idea of building a career path for technicians based on performance metrics.


                            • The role of analytics in decision-making (00:09:56) Drawing parallels between sports analytics and using analytics in the automotive industry.


                            • Training and certifications (00:11:58) Discussion about using shop management systems to track technician performance and productivity.


                            • Redefining technician levels (00:15:55) Proposing the idea of redefining technician levels and career pathing within the industry.


                            • Baseball analogies (00:16:38) Using baseball analogies to explain the concept of developing technicians through different levels.


                            • Understanding team strengths and weaknesses (00:18:16) Exploring the concept of knowing individual strengths and weaknesses to improve performance and success.


                            • Grooming technicians and creating career paths (00:19:09) The importance of grooming technicians and creating a career path for their growth and development.


                            • Enhancing compensation methods (00:25:05) Exploring the need for different methods of compensation to foster team growth and development.


                            • Agreement and rewards system (00:25:58) Discussing the concept of creating agreements and rewards systems based on performance metrics for technicians.


                            • Reflecting on baseball and strategic thinking (00:26:52) Reflecting on the strategic thinking involved in baseball and its relevance to business concepts.


                            Thanks to our Partner, NAPA Auto Care


                            Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care


                            Connect with the Podcast:


                            -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                            -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976


                            -Subscribe on YouTube: https://www.youtube.com/carmcapriotto


                            -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                            -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                            -Follow on Twitter: https://twitter.com/RResultsBiz


                            -Visit the Website: https://remarkableresults.biz/


                            -Join our Insider List: https://remarkableresults.biz/insider


                            -All books mentioned on our podcasts: https://remarkableresults.biz/books


                            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                            -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                            -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                            -Special episode collections: https://remarkableresults.biz/collections

                            ]]>                            Thanks to our Partner, NAPA Auto Care

                            Greg Buckley discusses the importance of using analytics and performance metrics in the automotive industry. He draws parallels between managing a sports team and running an auto repair shop, emphasizing the need for owners to understand their team's strengths and weaknesses. Greg explores the idea of incentivizing performance and accountability, similar to professional athletes. Greg shares his experience with nurturing technicians and the concept of having a "farm team" to develop skills. The conversation also touches on the need for better career pathing, training, and compensation methods to retain talent and improve the industry's professionalism.


                            Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE.  Greg’s previous episodes HERE.


                            Show Notes


                            • Introduction to the concept of scorecards (00:02:07) Greg introduces the concept of using scorecards and analytics to measure technician performance.


                            • Technician performance metrics (00:03:03) Discussion about technicians having access to their performance data and using it for career decisions.


                            • Contract-based employment (00:04:18) Exploring the idea of creating contracts and incentives based on performance metrics.


                            • Redefining technician compensation (00:05:20) Discussing the concept of incentives and redefining technician compensation based on performance.


                            • Building a career path (00:06:20) Exploring the idea of building a career path for technicians based on performance metrics.


                            • The role of analytics in decision-making (00:09:56) Drawing parallels between sports analytics and using analytics in the automotive industry.


                            • Training and certifications (00:11:58) Discussion about using shop management systems to track technician performance and productivity.


                            • Redefining technician levels (00:15:55) Proposing the idea of redefining technician levels and career pathing within the industry.


                            • Baseball analogies (00:16:38) Using baseball analogies to explain the concept of developing technicians through different levels.


                            • Understanding team strengths and weaknesses (00:18:16) Exploring the concept of knowing individual strengths and weaknesses to improve performance and success.


                            • Grooming technicians and creating career paths (00:19:09) The importance of grooming technicians and creating a career path for their growth and development.


                            • Enhancing compensation methods (00:25:05) Exploring the need for different methods of compensation to foster team growth and development.


                            • Agreement and rewards system (00:25:58) Discussing the concept of creating agreements and rewards systems based on performance metrics for technicians.


                            • Reflecting on baseball and strategic thinking (00:26:52) Reflecting on the strategic thinking involved in baseball and its relevance to business concepts.


                            Thanks to our Partner, NAPA Auto Care


                            Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care


                            Connect with the Podcast:


                            -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                            -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976


                            -Subscribe on YouTube: https://www.youtube.com/carmcapriotto


                            -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                            -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                            -Follow on Twitter: https://twitter.com/RResultsBiz


                            -Visit the Website: https://remarkableresults.biz/


                            -Join our Insider List: https://remarkableresults.biz/insider


                            -All books mentioned on our podcasts: https://remarkableresults.biz/books


                            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                            -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                            -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                            -Special episode collections: https://remarkableresults.biz/collections

                            ]]>                            1143f162-2b37-4d57-84df-7953ae6bd4e1Tue, 12 Mar 2024 00:15:00 -040032:00falsefull936936                            Mindset Matters - The Ripple Effect in YOUR Auto Repair Shop [E155] - Chris Cotton Weekly BlitzMindset Matters - The Ripple Effect in YOUR Auto Repair Shop [E155] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching addresses auto repair business owners, focusing on revitalizing February's sluggish pace. He emphasizes the power of a goal-oriented mindset, offering actionable advice on setting objectives and adopting proactive strategies. Cotton's insights aim to help listeners transform typically slow periods into opportunities for profit and success, underscoring the significance of attitude and planning in business.

                            The importance of mindset (00:00:04) Discussion on the significance of a goal-driven mindset to turn February around for auto repair business owners.

                            Challenging the negative mindset (00:02:23) Encouraging shop owners to shift from a negative mindset about February and its impact on business performance.

                            Analyzing February sales data (00:04:30) Reviewing sales data from February and questioning the mindset of shop owners who did not experience significant growth.


                            Preparing for slow periods (00:08:05) Emphasizing the importance of long-term planning and preparation for slow months, such as February, to achieve success.


                            Overcoming negative mindset trap (00:09:07) Discussing the negative mindset trap and how it affects the performance and attitude of the team.


                            Adopting a positive mindset (00:10:16) Exploring the power of a positive mindset and proactive approach to transform slow periods into successful and profitable times.


                            Setting ambitious goals (00:11:11) Encouraging shop owners to set ambitious but achievable goals and involve the team in brainstorming strategies to attract more business.


                            Reinforcing the impact of mindset and goals (00:13:20) Highlighting the impact of mindset and goal setting on team performance and attitude, and its role in breaking the cycle of slow periods.


                            Driving the shop to new heights (00:15:34) Empowering shop owners to use their mindset and leadership to transform challenges into opportunities and drive their shop to new heights.


                            Coach Chris Cotton', '00:02:23', "I heard it like, 'Oh woe is me, February sucks, January sucks, it's always going to suck and there's nothing we can do about it.'" 'Coach Chris Cotton', '00:03:24', "If you tell all the employees, 'Hey, this is going to be the best month ever,' and you put your efforts towards that, then guess what? It will be the best month ever." 'Coach Chris Cotton', '00:09:07', "What would $25,000 have done for your shop? What would $50,000 have done for your shop in January, February, March moving forward?"


                            Connect with Chris:


                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching addresses auto repair business owners, focusing on revitalizing February's sluggish pace. He emphasizes the power of a goal-oriented mindset, offering actionable advice on setting objectives and adopting proactive strategies. Cotton's insights aim to help listeners transform typically slow periods into opportunities for profit and success, underscoring the significance of attitude and planning in business.

                            The importance of mindset (00:00:04) Discussion on the significance of a goal-driven mindset to turn February around for auto repair business owners.

                            Challenging the negative mindset (00:02:23) Encouraging shop owners to shift from a negative mindset about February and its impact on business performance.

                            Analyzing February sales data (00:04:30) Reviewing sales data from February and questioning the mindset of shop owners who did not experience significant growth.


                            Preparing for slow periods (00:08:05) Emphasizing the importance of long-term planning and preparation for slow months, such as February, to achieve success.


                            Overcoming negative mindset trap (00:09:07) Discussing the negative mindset trap and how it affects the performance and attitude of the team.


                            Adopting a positive mindset (00:10:16) Exploring the power of a positive mindset and proactive approach to transform slow periods into successful and profitable times.


                            Setting ambitious goals (00:11:11) Encouraging shop owners to set ambitious but achievable goals and involve the team in brainstorming strategies to attract more business.


                            Reinforcing the impact of mindset and goals (00:13:20) Highlighting the impact of mindset and goal setting on team performance and attitude, and its role in breaking the cycle of slow periods.


                            Driving the shop to new heights (00:15:34) Empowering shop owners to use their mindset and leadership to transform challenges into opportunities and drive their shop to new heights.


                            Coach Chris Cotton', '00:02:23', "I heard it like, 'Oh woe is me, February sucks, January sucks, it's always going to suck and there's nothing we can do about it.'" 'Coach Chris Cotton', '00:03:24', "If you tell all the employees, 'Hey, this is going to be the best month ever,' and you put your efforts towards that, then guess what? It will be the best month ever." 'Coach Chris Cotton', '00:09:07', "What would $25,000 have done for your shop? What would $50,000 have done for your shop in January, February, March moving forward?"


                            Connect with Chris:


                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            4f8e3528-bb34-45dd-91ff-481ccf161155Mon, 11 Mar 2024 00:15:00 -040014:20falsebonus                            The Rise of the Mechanical and Technology Specialist [RR 935]The Rise of the Mechanical and Technology Specialist [RR 935]Watch the video version on YouTube HERE. Carm Capriotto discusses the importance of establishing a new language standard for automotive repair professionals. He focuses on the need for clear and consistent job titles that reflect what we do for the consumer. It will help bring a necessary professional view of auto repair specialists. Get your copy of 'The Rise of the Mechanical and Technology Specialists" HERE. Carm gave a keynote speech on ‘The Rise’ in early 2024 and has spoken via Zoom to many shop owner networking groups and coaching groups to share the reason for and drive for this universal and essential initiative. He will bring his passion to your company or networking group to hear the behind-the-scenes story of the formulation of this very important industry initiative. Email Carm HERE. Think of the power of this language change when we speak to high school and post-secondary students about our trade. We have one of the most technology-driven skilled trades that can use this high dose of professionalism internally and externally. We dive deep into crafting a new standard language for auto repair specialists. It's not just about technical jargon; it's about creating clear, precise, and universally understood communication that benefits everyone in the industry, mostly our clients. Imagine a world where every technician, service advisor, and customer speaks the same automotive language. Respect, clarity, confidence, and trust would skyrocket between service providers and clients.
                            Crafting the New Lexicon
                            The journey to creating a new language standard is an entire industry endeavor. It requires collaboration and consensus from all corners. Everyone's input is valuable, from the seasoned veterans to the fresh faces just starting their careers. Here's how we can approach this monumental task:
                            Engage with Industry Leaders
                            We must bring together shop owners, thought leaders, educators, and influencers within the auto repair community to spearhead this initiative. Their expertise and experience will be the cornerstone of developing a practical and forward-thinking language. The automotive industry is not static; it's a dynamic field that is constantly advancing. Our new language must be adaptable and evolve with emerging technologies and repair techniques.
                            The Road Ahead
                            The road to a new language standard will be challenging. However, the rewards promise to be significant. By committing to this endeavor, we're not just changing our language but elevating the entire auto repair experience.
                            Join the Conversation
                            I invite you to listen to the full episode of "Remarkable Results Radio" to explore this topic further. Your thoughts and contributions are not only welcome but essential. Together, let's build a language that reflects the precision, skill, and passion that define our work. Remember to download your 10-page copy of this Declaration HERE and support this initiative. It will pay long-term dividends.   Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections   ]]>                            Watch the video version on YouTube HERE. Carm Capriotto discusses the importance of establishing a new language standard for automotive repair professionals. He focuses on the need for clear and consistent job titles that reflect what we do for the consumer. It will help bring a necessary professional view of auto repair specialists. Get your copy of 'The Rise of the Mechanical and Technology Specialists" HERE. Carm gave a keynote speech on ‘The Rise’ in early 2024 and has spoken via Zoom to many shop owner networking groups and coaching groups to share the reason for and drive for this universal and essential initiative. He will bring his passion to your company or networking group to hear the behind-the-scenes story of the formulation of this very important industry initiative. Email Carm HERE. Think of the power of this language change when we speak to high school and post-secondary students about our trade. We have one of the most technology-driven skilled trades that can use this high dose of professionalism internally and externally. We dive deep into crafting a new standard language for auto repair specialists. It's not just about technical jargon; it's about creating clear, precise, and universally understood communication that benefits everyone in the industry, mostly our clients. Imagine a world where every technician, service advisor, and customer speaks the same automotive language. Respect, clarity, confidence, and trust would skyrocket between service providers and clients.
                            Crafting the New Lexicon
                            The journey to creating a new language standard is an entire industry endeavor. It requires collaboration and consensus from all corners. Everyone's input is valuable, from the seasoned veterans to the fresh faces just starting their careers. Here's how we can approach this monumental task:
                            Engage with Industry Leaders
                            We must bring together shop owners, thought leaders, educators, and influencers within the auto repair community to spearhead this initiative. Their expertise and experience will be the cornerstone of developing a practical and forward-thinking language. The automotive industry is not static; it's a dynamic field that is constantly advancing. Our new language must be adaptable and evolve with emerging technologies and repair techniques.
                            The Road Ahead
                            The road to a new language standard will be challenging. However, the rewards promise to be significant. By committing to this endeavor, we're not just changing our language but elevating the entire auto repair experience.
                            Join the Conversation
                            I invite you to listen to the full episode of "Remarkable Results Radio" to explore this topic further. Your thoughts and contributions are not only welcome but essential. Together, let's build a language that reflects the precision, skill, and passion that define our work. Remember to download your 10-page copy of this Declaration HERE and support this initiative. It will pay long-term dividends.   Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections   ]]>                            554ed2cc-96a8-4dfb-9d58-94b80b52c9c1Sat, 09 Mar 2024 00:15:00 -040020:37falsefull935935                            From Shop Owner to Trainer [RR 934]From Shop Owner to Trainer [RR 934] Recorded Live at MACS (Mobile Air Climate Systems) 2024 Training Event & Trade Show, Pam Oakes discusses life after selling her shop and the transition into training. She also focuses on the role of 609 certification, EPA regulations and the importance of continuous learning and education. As professionals, we must adapt, learn, and embrace changes to ensure we're not left behind.
                            Show Notes
                            • Watch Full Video Episode
                            • MACS (Mobile Air Climate Systems): https://macsmobileairclimate.org/
                            • The MACS event (00:00:01) Introduction to the event, including the number of speakers, hours of training, and expo highlights.
                            • Transition from shop ownership to training (00:00:58) Discussion about the transition from owning a shop to training and the challenges involved.
                            • Importance of EPA compliance (00:05:03) Discussion about the EPA's enforcement of regulations and the consequences of non-compliance.
                            • ASE subject matter expert team (00:12:31) Discussion about the benefits of being part of the ASE subject matter expert team and the approach to creating fair and effective exam questions.
                            • The shop owner's passion for learning (00:16:08) Discussion on the shop owner's continuous learning and involvement in an ADAS project.
                            • The importance of training and continuous learning (00:17:28) Emphasizing the significance of ongoing training, learning, and the value of a supportive team.
                            • Training and certification for industry professionals (00:19:46) Exploring the efforts to provide training and certification for technicians.
                            • Changing the language and perception of automotive roles (00:21:51) Addressing the need to redefine and standardize the language used in the automotive industry to better represent roles and improve customer understanding.
                            • Automotive technology and industry evolution (00:23:30) Comparing the evolution of automotive technology to the advancements in other industries and discussing the challenges of acceptance and adaptability.
                            • The future of automotive technology (00:28:26) Discussing the future of automotive technology, including autonomous vehicles, hydrogen fuel, and battery electric vehicles.
                            • The impact of new automotive technology (00:30:16) Discussion on the challenges and potential drawbacks of new automotive technology, including the push for certain technologies and the future of hydrogen fuel.
                            • Porsche E-Fuel (00:32:11) Conversation about Porsche's development of e-fuel.
                            • Hydroelectric Power Plants (00:33:57) Exploration of the potential for hydroelectric power plants to produce electricity for e-fuel production.
                            • Post-Sale Life and Support (00:35:24) Reflection on life after selling a business and the importance of support systems in the automotive industry.
                            • Training and Education (00:36:09) Discussion about the importance of industry involvement in training and educating automotive professionals at all levels.

                            Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]> Recorded Live at MACS (Mobile Air Climate Systems) 2024 Training Event & Trade Show, Pam Oakes discusses life after selling her shop and the transition into training. She also focuses on the role of 609 certification, EPA regulations and the importance of continuous learning and education. As professionals, we must adapt, learn, and embrace changes to ensure we're not left behind.
                            Show Notes
                            • Watch Full Video Episode
                            • MACS (Mobile Air Climate Systems): https://macsmobileairclimate.org/
                            • The MACS event (00:00:01) Introduction to the event, including the number of speakers, hours of training, and expo highlights.
                            • Transition from shop ownership to training (00:00:58) Discussion about the transition from owning a shop to training and the challenges involved.
                            • Importance of EPA compliance (00:05:03) Discussion about the EPA's enforcement of regulations and the consequences of non-compliance.
                            • ASE subject matter expert team (00:12:31) Discussion about the benefits of being part of the ASE subject matter expert team and the approach to creating fair and effective exam questions.
                            • The shop owner's passion for learning (00:16:08) Discussion on the shop owner's continuous learning and involvement in an ADAS project.
                            • The importance of training and continuous learning (00:17:28) Emphasizing the significance of ongoing training, learning, and the value of a supportive team.
                            • Training and certification for industry professionals (00:19:46) Exploring the efforts to provide training and certification for technicians.
                            • Changing the language and perception of automotive roles (00:21:51) Addressing the need to redefine and standardize the language used in the automotive industry to better represent roles and improve customer understanding.
                            • Automotive technology and industry evolution (00:23:30) Comparing the evolution of automotive technology to the advancements in other industries and discussing the challenges of acceptance and adaptability.
                            • The future of automotive technology (00:28:26) Discussing the future of automotive technology, including autonomous vehicles, hydrogen fuel, and battery electric vehicles.
                            • The impact of new automotive technology (00:30:16) Discussion on the challenges and potential drawbacks of new automotive technology, including the push for certain technologies and the future of hydrogen fuel.
                            • Porsche E-Fuel (00:32:11) Conversation about Porsche's development of e-fuel.
                            • Hydroelectric Power Plants (00:33:57) Exploration of the potential for hydroelectric power plants to produce electricity for e-fuel production.
                            • Post-Sale Life and Support (00:35:24) Reflection on life after selling a business and the importance of support systems in the automotive industry.
                            • Training and Education (00:36:09) Discussion about the importance of industry involvement in training and educating automotive professionals at all levels.

                            Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>e0a4b394-0e25-4454-83f9-b33d3d7634d7Fri, 08 Mar 2024 00:15:00 -040036:36falsefull934934The Balancing Act: Time, Money, and the (Automotive) Entrepreneur [E108] - Business By The NumbersThe Balancing Act: Time, Money, and the (Automotive) Entrepreneur [E108] - Business By The NumbersIn this episode, Hunt sits down with Jay Huh, a down-to-earth auto repair shop owner from North Carolina who's also a skilled public speaker, coach at Shop Fix, and even a pilot. Jay spills the beans on how he landed a speaking gig at the VISION Hi-Tech Training Expo with just a month's notice and why he's all in on making the auto repair industry better for everyone. His real talk and practical advice are not just about fixing cars but fixing the business side of things too.

                            Here's a quick rundown of what Jay shares:

                            • Passion Over Profit: Jay opens up about his journey from the brink of personal and professional disaster to finding his purpose in the auto repair world. He's all about giving back, stressing that making a profit shouldn't be a taboo topic.

                            • Work-Life Balance: He dives into how he restructured his business to not only be more profitable but to also have time for what matters most — family. Jay is proof that you can have your cake and eat it too, running a successful shop without sacrificing every waking moment at work.

                            • Financial Savviness: With a straightforward chat about managing finances, from rebate checks to navigating economic uncertainty, Jay offers his two cents on keeping your shop afloat and thriving, no matter what the market throws at you.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            In this episode, Hunt sits down with Jay Huh, a down-to-earth auto repair shop owner from North Carolina who's also a skilled public speaker, coach at Shop Fix, and even a pilot. Jay spills the beans on how he landed a speaking gig at the VISION Hi-Tech Training Expo with just a month's notice and why he's all in on making the auto repair industry better for everyone. His real talk and practical advice are not just about fixing cars but fixing the business side of things too.

                            Here's a quick rundown of what Jay shares:

                            • Passion Over Profit: Jay opens up about his journey from the brink of personal and professional disaster to finding his purpose in the auto repair world. He's all about giving back, stressing that making a profit shouldn't be a taboo topic.

                            • Work-Life Balance: He dives into how he restructured his business to not only be more profitable but to also have time for what matters most — family. Jay is proof that you can have your cake and eat it too, running a successful shop without sacrificing every waking moment at work.

                            • Financial Savviness: With a straightforward chat about managing finances, from rebate checks to navigating economic uncertainty, Jay offers his two cents on keeping your shop afloat and thriving, no matter what the market throws at you.

                            Thanks to our partners, NAPA TRACS and Promotive

                            Did you know that NAPA TRACS has onsite training plus six days a week support?

                            It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                            Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                            It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                            Paar Melis and Associates – Accountants Specializing in Automotive Repair

                            Visit us Online: www.paarmelis.com

                            Email Hunt: podcast@paarmelis.com

                            Get a copy of my Book: Download Here

                            Aftermarket Radio Network

                            ]]>                            f4912700-fdcb-4c69-bc2e-c21b23700a6bThu, 07 Mar 2024 00:15:00 -040037:07falsebonus                            Coaches Lab: Benefits and Succession [THA 370]Coaches Lab: Benefits and Succession [THA 370]
                            Coaches Mastermind: Bill Haas and Kent Bullard discuss performance reviews, benefit packages and succession. Succession planning in family businesses is often met with emotional complexities and practical challenges. However, with open communication, a willingness to learn from the past, and proper financial planning, these obstacles can be overcome. Kent Bullard, COO, The Institute. Listen to Kent’s other episodes HERE. Bill Haas, Haas Performance Consulting, Bill’s previous episodes HERE.
                            Show Notes:
                            • Watch Full Video Episode
                            • Answering the Phone (00:00:43) Importance of answering calls, dealer service department comparison, missed opportunities.
                            • Technology and Communication (00:01:54) Discussion on new technology, voicemail, and missed connections.
                            • Training and Handling Calls (00:03:28) Importance of training staff to handle calls, voicemail setup, and staff hierarchy for call answering.
                            • Role-specific Phone Training (00:05:37) Training different staff members to answer calls based on their roles, prioritizing customer service.
                            • Customer Service and Workflow (00:08:10) Discussion on virtual service advisors, prioritizing customer relationships, and back-end workflow.
                            • Handling Cost Estimates (00:12:11) Importance of having dedicated staff for cost estimates, focusing on customer service.
                            • Reservation System (00:14:41) Discussion on the concept of reservations over appointments, and comparison with car dealership reservation systems.
                            • Dealership Service Experience (00:16:13) Comparison of dealership service experience, emphasizing the importance of providing a better customer experience.
                            • The importance of client experience (00:18:02) Discussion on the significance of client experience officer and revenue growth despite COVID.
                            • Performance reviews and improvement discussions (00:18:58) Fear of holding people accountable and reframing performance reviews as improvement discussions.
                            • Setting goals and targets for employees (00:20:01) Importance of setting goals and targets for employees to ensure clarity and success.
                            • Quarterly one-on-one meetings (00:21:25) The value of regular one-on-one meetings with employees to build relationships and open communication.
                            • Employee benefits and incentives (00:24:28) The importance of providing benefits, including PTO, retirement programs, and other incentives to attract and retain talent.
                            • Succession planning and family involvement (00:31:26) Challenges and conversations around succession planning, especially involving family members in the business.
                            • Learning from Past Generations (00:35:20) The impact of witnessing previous generational struggles on the decision-making process for succession planning.
                            • Conflict and Communication (00:35:56) The necessity of conflict and open communication in changing ideas and thoughts for successful business succession.
                            • Challenges of Taking Over (00:36:45) The challenges faced when taking over a family business with zero financial support.
                            • Financial Responsibility (00:37:03) The impact of leaving a child with financial responsibility and debt after taking over a family business.
                            • Importance of Planning (00:37:29) The importance of planning and the consequences of not having a solid financial plan for the future of the business.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                            Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>
                            Coaches Mastermind: Bill Haas and Kent Bullard discuss performance reviews, benefit packages and succession. Succession planning in family businesses is often met with emotional complexities and practical challenges. However, with open communication, a willingness to learn from the past, and proper financial planning, these obstacles can be overcome. Kent Bullard, COO, The Institute. Listen to Kent’s other episodes HERE. Bill Haas, Haas Performance Consulting, Bill’s previous episodes HERE.
                            Show Notes:
                            • Watch Full Video Episode
                            • Answering the Phone (00:00:43) Importance of answering calls, dealer service department comparison, missed opportunities.
                            • Technology and Communication (00:01:54) Discussion on new technology, voicemail, and missed connections.
                            • Training and Handling Calls (00:03:28) Importance of training staff to handle calls, voicemail setup, and staff hierarchy for call answering.
                            • Role-specific Phone Training (00:05:37) Training different staff members to answer calls based on their roles, prioritizing customer service.
                            • Customer Service and Workflow (00:08:10) Discussion on virtual service advisors, prioritizing customer relationships, and back-end workflow.
                            • Handling Cost Estimates (00:12:11) Importance of having dedicated staff for cost estimates, focusing on customer service.
                            • Reservation System (00:14:41) Discussion on the concept of reservations over appointments, and comparison with car dealership reservation systems.
                            • Dealership Service Experience (00:16:13) Comparison of dealership service experience, emphasizing the importance of providing a better customer experience.
                            • The importance of client experience (00:18:02) Discussion on the significance of client experience officer and revenue growth despite COVID.
                            • Performance reviews and improvement discussions (00:18:58) Fear of holding people accountable and reframing performance reviews as improvement discussions.
                            • Setting goals and targets for employees (00:20:01) Importance of setting goals and targets for employees to ensure clarity and success.
                            • Quarterly one-on-one meetings (00:21:25) The value of regular one-on-one meetings with employees to build relationships and open communication.
                            • Employee benefits and incentives (00:24:28) The importance of providing benefits, including PTO, retirement programs, and other incentives to attract and retain talent.
                            • Succession planning and family involvement (00:31:26) Challenges and conversations around succession planning, especially involving family members in the business.
                            • Learning from Past Generations (00:35:20) The impact of witnessing previous generational struggles on the decision-making process for succession planning.
                            • Conflict and Communication (00:35:56) The necessity of conflict and open communication in changing ideas and thoughts for successful business succession.
                            • Challenges of Taking Over (00:36:45) The challenges faced when taking over a family business with zero financial support.
                            • Financial Responsibility (00:37:03) The impact of leaving a child with financial responsibility and debt after taking over a family business.
                            • Importance of Planning (00:37:29) The importance of planning and the consequences of not having a solid financial plan for the future of the business.

                            Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                            Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>cca89690-1b81-4785-a2f3-4af6cf8f0e02Thu, 07 Mar 2024 00:15:00 -040038:39falsefull370370Reflections on Vision Hi-Tech Training & Expo 2024 [E124] - Automotive Field TheoryReflections on Vision Hi-Tech Training & Expo 2024 [E124] - Automotive Field TheoryHave you discovered the power of training conferences? It’s not just the learning—it's the collaboration of minds, the shared experiences, and the connections that make them invaluable. 

                            Show Notes

                            • Reflections on Vision Hi-Tech Training & Expo 2024 (00:01:32) Personal observations and experiences at the Vision 2024 conference.
                            • Hands-On Key Cutting Class (00:02:39) Description of a hands-on key cutting class, including the tools and sponsors involved.
                            • Scan Tool Class and Discussions (00:03:53) Discussion of various scan tools and their capabilities, featuring notable industry figures.
                            • All-Day Hands-On Pico Class (00:05:01) Description of a comprehensive all-day training session focused on Pico technology and vehicle diagnostics.
                            • Tech Talks Presentations (00:08:41) A series of presentations by industry experts on personal and professional experiences, including case studies and techniques.
                            • Trade Show Experience (00:15:48) Overview of the trade show, including interactions with various booths and industry professionals.
                            • Reflection on Training Resources (00:18:05) Discussion of training resources and their value for technicians, including specific recommendations.
                            • The discussion about technical training (00:19:13) Exploring the changes in technical training and the expectations for the next great trainers.
                            • The dedication and focus of a great trainer (00:20:23) Discussing the qualities and dedication required to become a top-notch trainer in the automotive industry.
                            • The impact of training conferences (00:24:01) Highlighting the importance of attending training conferences and the benefits of networking and learning from peers.
                            • Personal update and gratitude (00:25:08) Providing a personal update on a family member's health and expressing gratitude for support and interaction.

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            Have you discovered the power of training conferences? It’s not just the learning—it's the collaboration of minds, the shared experiences, and the connections that make them invaluable. 

                            Show Notes

                            • Reflections on Vision Hi-Tech Training & Expo 2024 (00:01:32) Personal observations and experiences at the Vision 2024 conference.
                            • Hands-On Key Cutting Class (00:02:39) Description of a hands-on key cutting class, including the tools and sponsors involved.
                            • Scan Tool Class and Discussions (00:03:53) Discussion of various scan tools and their capabilities, featuring notable industry figures.
                            • All-Day Hands-On Pico Class (00:05:01) Description of a comprehensive all-day training session focused on Pico technology and vehicle diagnostics.
                            • Tech Talks Presentations (00:08:41) A series of presentations by industry experts on personal and professional experiences, including case studies and techniques.
                            • Trade Show Experience (00:15:48) Overview of the trade show, including interactions with various booths and industry professionals.
                            • Reflection on Training Resources (00:18:05) Discussion of training resources and their value for technicians, including specific recommendations.
                            • The discussion about technical training (00:19:13) Exploring the changes in technical training and the expectations for the next great trainers.
                            • The dedication and focus of a great trainer (00:20:23) Discussing the qualities and dedication required to become a top-notch trainer in the automotive industry.
                            • The impact of training conferences (00:24:01) Highlighting the importance of attending training conferences and the benefits of networking and learning from peers.
                            • Personal update and gratitude (00:25:08) Providing a personal update on a family member's health and expressing gratitude for support and interaction.

                            Thanks to our Partner, NAPA Autotech napaautotech.com

                            Email Matt: mattfanslowpodcast@gmail.com

                            Diagnosing the Aftermarket A - Z YouTube Channel HERE

                            Aftermarket Radio Network: https://aftermarketradionetwork.com/


                            ]]>                            ba002b16-77b2-4e7d-bf26-1c26cf53fc03Wed, 06 Mar 2024 00:15:00 -040027:56falsebonus                            Why "Stock" Website Content Doesn't Work [E090] - The Auto Repair Marketing PodcastWhy "Stock" Website Content Doesn't Work [E090] - The Auto Repair Marketing PodcastThis week on the ARM Podcast Brian talks about why stock website content doesn’t work. In this episode you’ll learn what he means by stock content, why it doesn’t work, whether or not it hurts you to have stock content on your website, and how to tell if you have it on your website.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Show Notes with Timestamps

                            • What is stock content?
                            • Stock content is duplicate content
                            • Stock content is generic content
                            • Does stock content help?
                            • How do you know if your website has stock content?

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            This week on the ARM Podcast Brian talks about why stock website content doesn’t work. In this episode you’ll learn what he means by stock content, why it doesn’t work, whether or not it hurts you to have stock content on your website, and how to tell if you have it on your website.

                            Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                            Show Notes with Timestamps

                            • What is stock content?
                            • Stock content is duplicate content
                            • Stock content is generic content
                            • Does stock content help?
                            • How do you know if your website has stock content?

                            How To Get In Touch

                            Group - Auto Repair Marketing Mastermind

                            Website - shopmarketingpros.com 

                            Facebook - facebook.com/shopmarketingpros 

                            Get the Book - shopmarketingpros.com/book

                            Instagram - @shopmarketingpros 

                            Questions/Ideas - podcast@shopmarketingpros.com

                            ]]>                            0364cb08-e0c4-467a-8f6b-c6ed15d3af4fWed, 06 Mar 2024 00:15:00 -040017:02falsebonus                            Leadership in Times of Transformation [RR 933]Leadership in Times of Transformation [RR 933]Thanks to our Partner, NAPA Auto Care Dr. John Passante and Dr. Thomas Litzinger, titans of the automotive aftermarket industry, steer through the intricacies of professional development and organizational strategies. Some key takeaways: Innovation is non-negotiable, education is critical, and leadership makes the difference. Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group. John’s other episodes HERE. Dr. Thomas Litzinger, Chair of the University of the Aftermarket at Northwood University. Show Notes
                            • Watch Full Video Episode
                            • Leadership 2.0 (00:02:48) Discussion about the educational programs offered by the University of the Aftermarket at Northwood University.
                            • The importance of being a lifelong learner (00:04:14) The significance of being a lifelong learner in the automotive aftermarket industry and personal experiences related to learning.
                            • Right to Repair Legislation (00:11:01) The fight to secure data access for vehicle owners and independent repair shops, and the introduction of the right to repair legislation.
                            • Leadership development and scholarships for service professionals and technicians (00:16:09) The University's efforts to provide leadership development opportunities and scholarships for service professionals and technicians in the industry.
                            • The human spirit (00:18:46) The boundless human potential and the importance of collective effort and positive attitude.
                            • Legacy and teamwork (00:19:42) The impact of the human spirit, legacy, and teamwork in achieving common goals.
                            • Leadership and culture (00:21:42) The conversation shifts to the importance of culture and leadership in the workplace, emphasizing the value of nurturing and developing employees.
                            • Professional development (00:22:17) The need for professional technicians to receive training in financial acumen and leadership for their success.
                            • Retirement and personal growth (00:23:26) Speaker 2 shares his post-retirement activities, including executive coaching and writing children's books, emphasizing the importance of continuous personal growth.
                            • Leadership 2.0 program (00:24:33)
                            • Employee satisfaction and development (00:28:20) The importance of contributing to the life satisfaction of team members through organizational culture and training and development programs.
                            • Industry storytelling and leadership (00:31:13) The conversation ends with a focus on industry storytelling, leadership, and the significance of the automotive aftermarket.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                            Thanks to our Partner, NAPA Auto Care Dr. John Passante and Dr. Thomas Litzinger, titans of the automotive aftermarket industry, steer through the intricacies of professional development and organizational strategies. Some key takeaways: Innovation is non-negotiable, education is critical, and leadership makes the difference. Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group. John’s other episodes HERE. Dr. Thomas Litzinger, Chair of the University of the Aftermarket at Northwood University. Show Notes
                            • Watch Full Video Episode
                            • Leadership 2.0 (00:02:48) Discussion about the educational programs offered by the University of the Aftermarket at Northwood University.
                            • The importance of being a lifelong learner (00:04:14) The significance of being a lifelong learner in the automotive aftermarket industry and personal experiences related to learning.
                            • Right to Repair Legislation (00:11:01) The fight to secure data access for vehicle owners and independent repair shops, and the introduction of the right to repair legislation.
                            • Leadership development and scholarships for service professionals and technicians (00:16:09) The University's efforts to provide leadership development opportunities and scholarships for service professionals and technicians in the industry.
                            • The human spirit (00:18:46) The boundless human potential and the importance of collective effort and positive attitude.
                            • Legacy and teamwork (00:19:42) The impact of the human spirit, legacy, and teamwork in achieving common goals.
                            • Leadership and culture (00:21:42) The conversation shifts to the importance of culture and leadership in the workplace, emphasizing the value of nurturing and developing employees.
                            • Professional development (00:22:17) The need for professional technicians to receive training in financial acumen and leadership for their success.
                            • Retirement and personal growth (00:23:26) Speaker 2 shares his post-retirement activities, including executive coaching and writing children's books, emphasizing the importance of continuous personal growth.
                            • Leadership 2.0 program (00:24:33)
                            • Employee satisfaction and development (00:28:20) The importance of contributing to the life satisfaction of team members through organizational culture and training and development programs.
                            • Industry storytelling and leadership (00:31:13) The conversation ends with a focus on industry storytelling, leadership, and the significance of the automotive aftermarket.

                            Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                            5fc55c4b-548a-4fa4-bdd9-87d4ce95b23eTue, 05 Mar 2024 00:15:00 -040032:42falsefull933933                            The Struggle of Succession: A Journey from Family Auto Repair to Independence [E154] - Chris Cotton Weekly BlitzThe Struggle of Succession: A Journey from Family Auto Repair to Independence [E154] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching talks with Josh Then of Unified Automotive about Josh's transition from working in his family's auto repair business to starting his own shop.

                            They discuss the difficulties of succession planning, generational differences, and the challenges of modernizing a family business. Josh shares his personal struggles with work-life balance and the toxic work environment created by his father's resistance to change. Despite good pay, Josh felt compelled to leave and set up his own garage, facing the hardships of establishing a new business and a strained relationship with his father.

                            He also highlights the support he received from industry groups and the importance of utilizing resources like Facebook groups and YouTube for guidance. The episode emphasizes the value of seeking help and the continuous learning necessary for success in the auto repair industry.


                            • Introduction (00:00:00) Setting up the podcast and introducing the topic of succession planning in a family auto repair business.
                            • Background and Early Work Experience (00:02:08) Josh's early experience in the family auto repair business, starting from a young age and progressing through high school and college.
                            • Generational Differences in Work Ethic (00:09:29) Discussion about the generational differences in work ethic and work-life balance, comparing the speaker's experience with his father's dedication to work.
                            • Motivation for Succession Planning (00:12:52) Josh's motivation for pushing the succession plan, focusing on the impact of having a daughter and the desire for a better work-life balance.
                            • Challenges in Implementing Changes (00:16:25) The challenges faced by Josh in implementing changes and improvements in the family business, including resistance from his father.
                            • Lack of Formal Succession Plan (00:18:45) The absence of a formal succession plan and the difficulties faced in getting his father to agree to a plan, leading to the speaker considering other business opportunities.
                            • Succession Plan Backing Out (00:21:50) Josh discusses the shop owner backing out of their succession plan, leading to his decision to leave.
                            • Starting a Business (00:23:22) Josh explains how he started working on his own business in the background while still at his father's shop.
                            • Leaving the Father's Shop (00:26:59) Josh describes the process of leaving his father's shop and starting his own business in his garage.
                            • Father-Son Relationship (00:28:40) Josh discusses the evolving relationship with his father after leaving the shop and the tension between them.
                            • Conflict with Father (00:31:12) Josh recounts the conflict with his father after starting his own business and the subsequent fallout.
                            • Working with Family (00:33:11) Josh reflects on the challenges of working with a stubborn family member and offers advice for others in similar situations.
                            • Regrets and Lessons (00:37:07) Josh discusses what he could have done differently and the lessons he learned from the experience.
                            • Influence of Support Groups (00:39:14) Josh shares the impact of support groups like ASA and Shop Marketing Pros on his business decisions and growth.
                            • The helpful auto repair group (00:43:41) Discussion about a helpful online group for auto repair business owners and the value of their services.
                            • The abundance of industry resources (00:44:15) The availability of resources for auto repair shop owners on the internet and the continuous growth of information.
                            • Starting the journey to seek help (00:45:00) The frustration that led to seeking help online and the positive impact of reaching out for assistance.
                            • Reaching out for advice and support (00:47:38) The realization of being in a bubble and the value of seeking perspectives from others in the industry.
                            • Concluding the podcast (00:48:38): I thank the guest for the conversation and acknowledge the sponsors of the podcast.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                            Check out their podcast here: https://autorepairmarketing.captivate.fm/

                            If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                            In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching talks with Josh Then of Unified Automotive about Josh's transition from working in his family's auto repair business to starting his own shop.

                            They discuss the difficulties of succession planning, generational differences, and the challenges of modernizing a family business. Josh shares his personal struggles with work-life balance and the toxic work environment created by his father's resistance to change. Despite good pay, Josh felt compelled to leave and set up his own garage, facing the hardships of establishing a new business and a strained relationship with his father.

                            He also highlights the support he received from industry groups and the importance of utilizing resources like Facebook groups and YouTube for guidance. The episode emphasizes the value of seeking help and the continuous learning necessary for success in the auto repair industry.


                            • Introduction (00:00:00) Setting up the podcast and introducing the topic of succession planning in a family auto repair business.
                            • Background and Early Work Experience (00:02:08) Josh's early experience in the family auto repair business, starting from a young age and progressing through high school and college.
                            • Generational Differences in Work Ethic (00:09:29) Discussion about the generational differences in work ethic and work-life balance, comparing the speaker's experience with his father's dedication to work.
                            • Motivation for Succession Planning (00:12:52) Josh's motivation for pushing the succession plan, focusing on the impact of having a daughter and the desire for a better work-life balance.
                            • Challenges in Implementing Changes (00:16:25) The challenges faced by Josh in implementing changes and improvements in the family business, including resistance from his father.
                            • Lack of Formal Succession Plan (00:18:45) The absence of a formal succession plan and the difficulties faced in getting his father to agree to a plan, leading to the speaker considering other business opportunities.
                            • Succession Plan Backing Out (00:21:50) Josh discusses the shop owner backing out of their succession plan, leading to his decision to leave.
                            • Starting a Business (00:23:22) Josh explains how he started working on his own business in the background while still at his father's shop.
                            • Leaving the Father's Shop (00:26:59) Josh describes the process of leaving his father's shop and starting his own business in his garage.
                            • Father-Son Relationship (00:28:40) Josh discusses the evolving relationship with his father after leaving the shop and the tension between them.
                            • Conflict with Father (00:31:12) Josh recounts the conflict with his father after starting his own business and the subsequent fallout.
                            • Working with Family (00:33:11) Josh reflects on the challenges of working with a stubborn family member and offers advice for others in similar situations.
                            • Regrets and Lessons (00:37:07) Josh discusses what he could have done differently and the lessons he learned from the experience.
                            • Influence of Support Groups (00:39:14) Josh shares the impact of support groups like ASA and Shop Marketing Pros on his business decisions and growth.
                            • The helpful auto repair group (00:43:41) Discussion about a helpful online group for auto repair business owners and the value of their services.
                            • The abundance of industry resources (00:44:15) The availability of resources for auto repair shop owners on the internet and the continuous growth of information.
                            • Starting the journey to seek help (00:45:00) The frustration that led to seeking help online and the positive impact of reaching out for assistance.
                            • Reaching out for advice and support (00:47:38) The realization of being in a bubble and the value of seeking perspectives from others in the industry.
                            • Concluding the podcast (00:48:38): I thank the guest for the conversation and acknowledge the sponsors of the podcast.

                            Connect with Chris:

                            chris@autofixsos.com

                            Phone: 940.400.1008

                            www.autoshopcoaching.com

                            Facebook: https://www.facebook.com/

                            AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                            ]]>                            19e3e159-05d9-447d-8977-9e45ed04e3e5Mon, 04 Mar 2024 00:15:00 -040038:27falsebonus                            Make Every Detail Count: What Message Are You Sending to Customers? [RR 932]Make Every Detail Count: What Message Are You Sending to Customers? [RR 932]
                          • Watch Full Video Episode
                          • MACS (Mobile Air Climate Systems): https://macsmobileairclimate.org/
                          • Digital Marketing Class (00:01:41) Bill Snow discusses the upcoming digital marketing class at MACS and his approach as a shop owner teaching digital marketing.
                          • Importance of Google Reviews (00:03:11) Bill Snow highlights the increasing importance of Google reviews and the impact on search results for potential customers.
                          • Asking for Reviews and Follow-Up (00:03:49) Bill Snow explains the process of asking for reviews and the importance of follow-up calls to clients.
                          • Deferred Work and Client Follow-Up (00:04:34) Bill Snow discusses the practice of following up on deferred work and its impact on client relationships and future appointments.
                          • CRM and Marketing Campaigns (00:06:21) Bill Snow explains the use of CRM for deferred work notifications and the implementation of marketing campaigns based on weather and other factors.
                          • Hands-Free Scheduling and QR Codes (00:07:47) Bill Snow discusses the use of QR codes for hands-free scheduling and the integration with the shop management system.
                          • Elevating Professionalism in the Industry (00:10:32) Carm Capriotto and Bill Snow discuss the importance of elevating the professionalism of the industry and the impact of job titles on attracting talent.
                          • Neighborhood-Based Social Media Marketing (00:12:47) Bill Snow describes the shift towards more fun and neighborhood-based social media marketing for Rad Air's ten stores.
                          • Celebrating People and Life on Social Media (00:14:19) Bill Snow emphasizes the importance of showcasing the people side of the business and celebrating employees and clients on social media.
                          • The Neighborhood Professional Service Center (00:17:34) Carm shares the concept of the "Neighborhood Professional Service Center" and its importance in the industry.
                          • Social Media Strategy (00:18:14) Bill Snow discusses the role of different social media platforms, including Twitter, TikTok, Instagram, and YouTube, in their marketing strategy.
                          • YouTube Content and Racing Team (00:18:32) Bill Snow explains their YouTube content strategy, including shorts and in-depth videos, and how they showcase their racing team.
                          • Video Marketing and Authenticity (00:19:52) The importance of genuine and unedited videos in building connections with customers and clients is discussed.
                          • Consumer, Customer, and Client (00:19:58) Bill Snow explains the distinctions between consumers, customers, and clients, and how they impact marketing and relationships.
                          • Creating Engaging Content (00:21:23) Bill Snow shares insights into the type of content that resonates with their audience and the importance of hiring someone with a different perspective.
                          • Point of View (POV) Videos (00:22:27) The rising trend of point of view (POV) videos, particularly in the context of technicians showcasing tasks like oil changes, is discussed.
                          • Enhancing Customer Experience (00:26:18) Bill Snow describes their approach to creating a positive experience for new clients, including personalized welcome bags and additional services.
                          • Client Experience Manager (00:27:11) The role of a client experience manager in ensuring quality control and enhancing the overall customer experience is explained.
                          • Professionalism and Image Building (00:30:24) The importance of professionalism and creating a positive image for auto repair shops, as well as the role of digital marketing in their 2024 strategy, is highlighted.

                          Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>
                        • Watch Full Video Episode
                        • MACS (Mobile Air Climate Systems): https://macsmobileairclimate.org/
                        • Digital Marketing Class (00:01:41) Bill Snow discusses the upcoming digital marketing class at MACS and his approach as a shop owner teaching digital marketing.
                        • Importance of Google Reviews (00:03:11) Bill Snow highlights the increasing importance of Google reviews and the impact on search results for potential customers.
                        • Asking for Reviews and Follow-Up (00:03:49) Bill Snow explains the process of asking for reviews and the importance of follow-up calls to clients.
                        • Deferred Work and Client Follow-Up (00:04:34) Bill Snow discusses the practice of following up on deferred work and its impact on client relationships and future appointments.
                        • CRM and Marketing Campaigns (00:06:21) Bill Snow explains the use of CRM for deferred work notifications and the implementation of marketing campaigns based on weather and other factors.
                        • Hands-Free Scheduling and QR Codes (00:07:47) Bill Snow discusses the use of QR codes for hands-free scheduling and the integration with the shop management system.
                        • Elevating Professionalism in the Industry (00:10:32) Carm Capriotto and Bill Snow discuss the importance of elevating the professionalism of the industry and the impact of job titles on attracting talent.
                        • Neighborhood-Based Social Media Marketing (00:12:47) Bill Snow describes the shift towards more fun and neighborhood-based social media marketing for Rad Air's ten stores.
                        • Celebrating People and Life on Social Media (00:14:19) Bill Snow emphasizes the importance of showcasing the people side of the business and celebrating employees and clients on social media.
                        • The Neighborhood Professional Service Center (00:17:34) Carm shares the concept of the "Neighborhood Professional Service Center" and its importance in the industry.
                        • Social Media Strategy (00:18:14) Bill Snow discusses the role of different social media platforms, including Twitter, TikTok, Instagram, and YouTube, in their marketing strategy.
                        • YouTube Content and Racing Team (00:18:32) Bill Snow explains their YouTube content strategy, including shorts and in-depth videos, and how they showcase their racing team.
                        • Video Marketing and Authenticity (00:19:52) The importance of genuine and unedited videos in building connections with customers and clients is discussed.
                        • Consumer, Customer, and Client (00:19:58) Bill Snow explains the distinctions between consumers, customers, and clients, and how they impact marketing and relationships.
                        • Creating Engaging Content (00:21:23) Bill Snow shares insights into the type of content that resonates with their audience and the importance of hiring someone with a different perspective.
                        • Point of View (POV) Videos (00:22:27) The rising trend of point of view (POV) videos, particularly in the context of technicians showcasing tasks like oil changes, is discussed.
                        • Enhancing Customer Experience (00:26:18) Bill Snow describes their approach to creating a positive experience for new clients, including personalized welcome bags and additional services.
                        • Client Experience Manager (00:27:11) The role of a client experience manager in ensuring quality control and enhancing the overall customer experience is explained.
                        • Professionalism and Image Building (00:30:24) The importance of professionalism and creating a positive image for auto repair shops, as well as the role of digital marketing in their 2024 strategy, is highlighted.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections ]]>d48ef9f0-ed31-4c80-9cf7-19fc39e936ceFri, 01 Mar 2024 00:15:00 -040031:03falsefull932932                        The True Cost of Inaction [E107] - Business By The NumbersThe True Cost of Inaction [E107] - Business By The NumbersThis week on Business by the Numbers, I want to talk shop and share insights that hit close to home for every garage owner out there. Today, I’m talking about an often overlooked aspect of your business - the true cost of inaction. Not just the dollars and cents you count every day, but the opportunities you might be missing out on.

                        • The Hidden Expenses: The not-so-obvious costs tied to decision-making in your shop. From choosing between internal work vs. retail work to the long-term effects of quick fixes

                        • Opportunity Cost Explained: Ever wondered about the cost of sitting on your couch instead of grabbing that $100 helping a buddy out? Opportunity Cost: It's all about what you're missing out on by choosing one option over another.

                        • Real-life Examples: From loaner cars to hiring decisions, I aim to illustrate how overlooking opportunity costs can have a tangible impact on your bottom line.

                        And hey, if you're hitting up Kansas City for Vision 2024, swing by and say hi. I'll be there, ready to chat and share insights in person. See you out there!

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        This week on Business by the Numbers, I want to talk shop and share insights that hit close to home for every garage owner out there. Today, I’m talking about an often overlooked aspect of your business - the true cost of inaction. Not just the dollars and cents you count every day, but the opportunities you might be missing out on.

                        • The Hidden Expenses: The not-so-obvious costs tied to decision-making in your shop. From choosing between internal work vs. retail work to the long-term effects of quick fixes

                        • Opportunity Cost Explained: Ever wondered about the cost of sitting on your couch instead of grabbing that $100 helping a buddy out? Opportunity Cost: It's all about what you're missing out on by choosing one option over another.

                        • Real-life Examples: From loaner cars to hiring decisions, I aim to illustrate how overlooking opportunity costs can have a tangible impact on your bottom line.

                        And hey, if you're hitting up Kansas City for Vision 2024, swing by and say hi. I'll be there, ready to chat and share insights in person. See you out there!

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        f5927810-7b2c-4a59-836b-f51bcb8deecbThu, 29 Feb 2024 00:15:00 -040032:27falsebonus                        Overcoming Struggle: You Must Pivot [THA 369]Overcoming Struggle: You Must Pivot [THA 369]
                        Culture, Leadership, and Growth: This episode isn't just about the nuts and bolts. It's about the heart and soul of business—people, leadership, and culture. Shari Pheasant and Kenny Wedow don't just share their successes; they get real about the struggles, too. They've both seen firsthand how the right climate can turbocharge a team's performance and drive success. Shari Pheasant, Horse Power Strategies. Shari’s previous episodes HERE  Kenny Wedow, Fine Tuned Auto, 4 locations, Colorado. Kenny’s other episodes HERE
                        Show Notes:
                        • Watch Full Video Episode
                        • Kenny Wedow's Business Growth (00:02:17) Kenny Wedow shares his experience of growing his business from a single store to four locations.
                        • The Gift of Struggle (00:02:41) Discussion of the book "The Gift of Struggle" by Bobby Herrera and the definition of struggle.
                        • Kenny's Business Struggles (00:03:47) Kenny discusses the challenges he faced in the early stages of his business and his determination to overcome them.
                        • People First Philosophy (00:04:34) Shari emphasizes the importance of focusing on people and teamwork in overcoming challenges and driving business success.
                        • Leadership and Culture (00:05:43) Shari discusses the significance of leadership and culture in driving business growth and success.
                        • Reflecting on Mistakes (00:06:29) Shari emphasizes the importance of learning from mistakes and using scientific data to understand human behavior.
                        • Changing Company Culture (00:07:56) Kenny talks about making significant changes to the company culture and the impact it had on business growth.
                        • Leadership and Climate (00:09:49) Discussion about the difference between culture and climate in a business and the importance of aligning them.
                        • Hiring and Culture (00:11:45) Kenny shares the impact of hiring the right people on the business and the importance of cultural fit in interviews.
                        • Money and Energy (00:15:14) Shari discusses the concept of money as energy and its impact on financial situations and business decisions.
                        • Pivoting and Adapting to Change (00:17:21) The importance of being open to change and pivoting quickly in business.
                        • Leadership and Making Mistakes (00:19:55) Shari and Kenny share their experiences with making mistakes and the importance of admitting and learning from them.
                        • Employee Engagement and Company Growth (00:20:43) Kenny talks about engaging employees and investing in company-wide training to drive growth and success.
                        • Overcoming Struggles and Embracing Change (00:21:36) Overcoming struggles and the importance of embracing change to drive business success.
                        • Learning from Mistakes and Taking Risks (00:25:15) Kenny shares his experience of learning from mistakes and taking risks to drive business growth.
                        • Embracing Failure and Moving Forward (00:28:09) Shari shares a story of failure and how it ultimately led to greater success, emphasizing the importance of pivoting and moving forward.

                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>
                        Culture, Leadership, and Growth: This episode isn't just about the nuts and bolts. It's about the heart and soul of business—people, leadership, and culture. Shari Pheasant and Kenny Wedow don't just share their successes; they get real about the struggles, too. They've both seen firsthand how the right climate can turbocharge a team's performance and drive success. Shari Pheasant, Horse Power Strategies. Shari’s previous episodes HERE  Kenny Wedow, Fine Tuned Auto, 4 locations, Colorado. Kenny’s other episodes HERE
                        Show Notes:
                        • Watch Full Video Episode
                        • Kenny Wedow's Business Growth (00:02:17) Kenny Wedow shares his experience of growing his business from a single store to four locations.
                        • The Gift of Struggle (00:02:41) Discussion of the book "The Gift of Struggle" by Bobby Herrera and the definition of struggle.
                        • Kenny's Business Struggles (00:03:47) Kenny discusses the challenges he faced in the early stages of his business and his determination to overcome them.
                        • People First Philosophy (00:04:34) Shari emphasizes the importance of focusing on people and teamwork in overcoming challenges and driving business success.
                        • Leadership and Culture (00:05:43) Shari discusses the significance of leadership and culture in driving business growth and success.
                        • Reflecting on Mistakes (00:06:29) Shari emphasizes the importance of learning from mistakes and using scientific data to understand human behavior.
                        • Changing Company Culture (00:07:56) Kenny talks about making significant changes to the company culture and the impact it had on business growth.
                        • Leadership and Climate (00:09:49) Discussion about the difference between culture and climate in a business and the importance of aligning them.
                        • Hiring and Culture (00:11:45) Kenny shares the impact of hiring the right people on the business and the importance of cultural fit in interviews.
                        • Money and Energy (00:15:14) Shari discusses the concept of money as energy and its impact on financial situations and business decisions.
                        • Pivoting and Adapting to Change (00:17:21) The importance of being open to change and pivoting quickly in business.
                        • Leadership and Making Mistakes (00:19:55) Shari and Kenny share their experiences with making mistakes and the importance of admitting and learning from them.
                        • Employee Engagement and Company Growth (00:20:43) Kenny talks about engaging employees and investing in company-wide training to drive growth and success.
                        • Overcoming Struggles and Embracing Change (00:21:36) Overcoming struggles and the importance of embracing change to drive business success.
                        • Learning from Mistakes and Taking Risks (00:25:15) Kenny shares his experience of learning from mistakes and taking risks to drive business growth.
                        • Embracing Failure and Moving Forward (00:28:09) Shari shares a story of failure and how it ultimately led to greater success, emphasizing the importance of pivoting and moving forward.

                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                        82850838-8d3d-4125-b595-9f9ecbdb4fe2Thu, 29 Feb 2024 00:15:00 -040031:18falsefull369369                        Are You Being Unreasonable? I Hope So! [E089] - The Auto Repair Marketing PodcastAre You Being Unreasonable? I Hope So! [E089] - The Auto Repair Marketing PodcastIn this episode, Kim reviews the book “Unreasonable Hospitality” and talks about ways you can become so good at customer service and making your customers feel special, that the world would consider it unreasonable. This has quickly become one of Kim’s favorite books. Listen in to learn why and to get some ideas on how you can provide unreasonable hospitality to your clients in your auto repair shop.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com

                        ]]>                        In this episode, Kim reviews the book “Unreasonable Hospitality” and talks about ways you can become so good at customer service and making your customers feel special, that the world would consider it unreasonable. This has quickly become one of Kim’s favorite books. Listen in to learn why and to get some ideas on how you can provide unreasonable hospitality to your clients in your auto repair shop.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com

                        ]]>                        0deaa98f-4d75-4604-a81e-890869598976Wed, 28 Feb 2024 00:15:00 -040041:01falsebonus                        So You Think You Understand Coolants? [RR 931]So You Think You Understand Coolants? [RR 931]Thanks to our Partner, NAPA Auto Care Recorded Live at MACS (Mobile Air Climate Systems) 2024 Training Event & Trade Show, Joe Long at discusses the evolution and importance of coolants. Joe shares his expertise on the impact of coolants on engine systems, the specifics of coolants for electric vehicles, and the challenges posed by new technologies. He also explores the transition from conventional to organic acid coolants and the importance of proper coolant testing and maintenance. The conversation also covers diesel exhaust fluid (DEF), its testing procedures, and maintenance tips to ensure fluid quality in automotive and heavy-duty applications. Joe emphasizes the need for education and proper maintenance to prevent system failures and maintain vehicle efficiency. Joe Long, Director, Heavy Duty Business Development, Old World Industries Show Notes
                        • Watch Full Video Episode
                        • Joe Long's background (00:00:42) Joe Long's extensive experience in the trucking industry and his transition to working with Old World Industries.
                        • Old World Industries and Peak brand (00:02:06) Discussion on Old World Industries and the Peak brand as a leading supplier of various coolants for heavy-duty and automotive applications.
                        • Importance of coolants in automotive and heavy-duty applications (00:02:51) The critical role of coolants in engine maintenance and the impact of coolant-related engine downtime.
                        • Battery electric vehicle coolants (00:05:19) The development and testing of coolants for battery electric vehicles, including the challenges and specific requirements for these systems.
                        • Longevity and types of coolants (00:08:09) Insights into the history and types of coolants, including the case of Dex-Cool and its compatibility issues.
                        • Coolants for hydrogen-powered battery electric vehicles (00:10:16) Research and development of coolants for future hydrogen-powered battery electric vehicles and the challenges associated with this technology.
                        • Coolant color and types (00:11:18) The significance of coolant color and the distinction between conventional and heavy-duty coolants in different vehicle systems.
                        • Testing and maintenance of coolants (00:14:57) The importance of testing coolant for compatibility and the recommended test procedures for automotive technicians.
                        • Color, Clarity, and pH (00:18:59) Discussion on testing for color, clarity, and pH levels in coolants, and the significance of organic acid technologies.
                        • Water and Glycol Content (00:19:48) Explanation of the purpose of water and glycol in cooling systems, and the impact of temperature and driving conditions on the glycol-water ratio.
                        • Refractometer Testing (00:22:02) Importance of using a refractometer to accurately measure water glycol content and freeze point in coolants.
                        • Coolant Blend and Inhibitors (00:23:17) Discussion on maintaining the proper blend of glycol and water, and the consequences of diluting inhibitors in the coolant system.
                        • Testing for Inhibitors (00:24:00) Explanation of the importance of testing for inhibitors in coolant systems and the differences between old and new technology.
                        • Diesel Exhaust Fluid (DEF) and SCR Systems (00:26:37) Overview of the evolution of diesel exhaust systems, including EGR, DPF, and SCR systems, and the role of DEF in reducing emissions.
                        • DEF Composition and Shelf Life (00:29:11) Insight into the composition of DEF, its production process, and factors affecting its shelf life such as temperature and sunlight exposure.
                        • Testing and Storage of DEF (00:33:20) Guidance on testing DEF quality, considerations for storage, and the impact of temperature on its shelf life.
                        • DEF Maintenance and Testing (00:34:57) Discussion on the importance of maintaining DEF quality, testing procedures, and the significance of color, clarity, and odor in DEF.
                        • Cleaning Coolant Systems (00:38:38) Discussion on washing coolant balls with soap and water and proper cleaning methods for refractometers.
                        • Fleet Maintenance (00:39:21) Importance of proper cooling system testing and maintenance in fleets, and the need for education and awareness.
                        • Coolant Evolution (00:40:34) Transition from nitrite-based to nitrite-free coolants in automotive and heavy-duty applications, and the impact on cooling system performance.
                        • Coolant Failure Analysis (00:43:39) Joe Long's expertise in analyzing coolant failures, identifying causes, and providing solutions.
                        • Cooling System Cleaners (00:44:24) The need for cleaning coolant systems to address rust, corrosion, and other contaminants, with specific products for different types of failures.
                        • Diesel Exhaust Fluid (DEF) Inspection (00:47:00) Discussion on DEF freezing, white crud formation, and the need for regular inspection and maintenance.
                        • Platinum DEF Product (00:51:10) Introduction of Blue DEF Platinum with added inhibitor to prevent white crud formation, and the importance of using the right DEF for vehicle maintenance.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        Thanks to our Partner, NAPA Auto Care Recorded Live at MACS (Mobile Air Climate Systems) 2024 Training Event & Trade Show, Joe Long at discusses the evolution and importance of coolants. Joe shares his expertise on the impact of coolants on engine systems, the specifics of coolants for electric vehicles, and the challenges posed by new technologies. He also explores the transition from conventional to organic acid coolants and the importance of proper coolant testing and maintenance. The conversation also covers diesel exhaust fluid (DEF), its testing procedures, and maintenance tips to ensure fluid quality in automotive and heavy-duty applications. Joe emphasizes the need for education and proper maintenance to prevent system failures and maintain vehicle efficiency. Joe Long, Director, Heavy Duty Business Development, Old World Industries Show Notes
                        • Watch Full Video Episode
                        • Joe Long's background (00:00:42) Joe Long's extensive experience in the trucking industry and his transition to working with Old World Industries.
                        • Old World Industries and Peak brand (00:02:06) Discussion on Old World Industries and the Peak brand as a leading supplier of various coolants for heavy-duty and automotive applications.
                        • Importance of coolants in automotive and heavy-duty applications (00:02:51) The critical role of coolants in engine maintenance and the impact of coolant-related engine downtime.
                        • Battery electric vehicle coolants (00:05:19) The development and testing of coolants for battery electric vehicles, including the challenges and specific requirements for these systems.
                        • Longevity and types of coolants (00:08:09) Insights into the history and types of coolants, including the case of Dex-Cool and its compatibility issues.
                        • Coolants for hydrogen-powered battery electric vehicles (00:10:16) Research and development of coolants for future hydrogen-powered battery electric vehicles and the challenges associated with this technology.
                        • Coolant color and types (00:11:18) The significance of coolant color and the distinction between conventional and heavy-duty coolants in different vehicle systems.
                        • Testing and maintenance of coolants (00:14:57) The importance of testing coolant for compatibility and the recommended test procedures for automotive technicians.
                        • Color, Clarity, and pH (00:18:59) Discussion on testing for color, clarity, and pH levels in coolants, and the significance of organic acid technologies.
                        • Water and Glycol Content (00:19:48) Explanation of the purpose of water and glycol in cooling systems, and the impact of temperature and driving conditions on the glycol-water ratio.
                        • Refractometer Testing (00:22:02) Importance of using a refractometer to accurately measure water glycol content and freeze point in coolants.
                        • Coolant Blend and Inhibitors (00:23:17) Discussion on maintaining the proper blend of glycol and water, and the consequences of diluting inhibitors in the coolant system.
                        • Testing for Inhibitors (00:24:00) Explanation of the importance of testing for inhibitors in coolant systems and the differences between old and new technology.
                        • Diesel Exhaust Fluid (DEF) and SCR Systems (00:26:37) Overview of the evolution of diesel exhaust systems, including EGR, DPF, and SCR systems, and the role of DEF in reducing emissions.
                        • DEF Composition and Shelf Life (00:29:11) Insight into the composition of DEF, its production process, and factors affecting its shelf life such as temperature and sunlight exposure.
                        • Testing and Storage of DEF (00:33:20) Guidance on testing DEF quality, considerations for storage, and the impact of temperature on its shelf life.
                        • DEF Maintenance and Testing (00:34:57) Discussion on the importance of maintaining DEF quality, testing procedures, and the significance of color, clarity, and odor in DEF.
                        • Cleaning Coolant Systems (00:38:38) Discussion on washing coolant balls with soap and water and proper cleaning methods for refractometers.
                        • Fleet Maintenance (00:39:21) Importance of proper cooling system testing and maintenance in fleets, and the need for education and awareness.
                        • Coolant Evolution (00:40:34) Transition from nitrite-based to nitrite-free coolants in automotive and heavy-duty applications, and the impact on cooling system performance.
                        • Coolant Failure Analysis (00:43:39) Joe Long's expertise in analyzing coolant failures, identifying causes, and providing solutions.
                        • Cooling System Cleaners (00:44:24) The need for cleaning coolant systems to address rust, corrosion, and other contaminants, with specific products for different types of failures.
                        • Diesel Exhaust Fluid (DEF) Inspection (00:47:00) Discussion on DEF freezing, white crud formation, and the need for regular inspection and maintenance.
                        • Platinum DEF Product (00:51:10) Introduction of Blue DEF Platinum with added inhibitor to prevent white crud formation, and the importance of using the right DEF for vehicle maintenance.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        fb05d1df-b124-4226-8486-90a83cff659cTue, 27 Feb 2024 00:15:00 -040053:22falsefull931931                        The Most Important Rule for Auto Repair Shops: Always Say Yes to Customers - Chris Cotton Weekly BlitzThe Most Important Rule for Auto Repair Shops: Always Say Yes to Customers - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching highlights the significance of always saying yes to customers in the auto repair industry. He recounts two examples where service advisors faced challenges in agreeing to customer requests. Cotton stresses the importance of customer satisfaction and the delicate balance of agreeing to customer demands without making unrealistic promises.

                        Saying Yes to Customers (00:02:36) Importance of prioritizing customer satisfaction and finding ways to say yes instead of no.

                        Handling Customer Requests (00:03:45) Addressing an instance where a service advisor struggled to manage customer expectations and deliver on promises.

                        Customer Service Skills (00:05:54) Emphasizing the need to take care of the customer, manage expectations, and avoid overpromising while saying yes.

                        Saying Yes and Managing Expectations (00:10:11) Discussing the importance of saying yes to customers while managing expectations and not overpromising.

                        1. Importance of not saying no to customers in the auto repair business

                        2. Instances of a service advisor struggling to say yes to customers

                        3. Emphasizing the need to prioritize customer satisfaction

                        4.Managing expectations while saying yes to customers

                        5.Not overpromising to customers

                        Quotes:

                        Coach Chris Cotton', '00:06:54', "How would you like it if you were leaving town in 24 hours and somebody said, 'Oh, you can't take your car because we can't finish it up'? It's just not the right place to be in."

                        'Coach Chris Cotton', '00:09:14', "The customer doesn't care about any of that; the customer just wants to know if you can help them or not."

                        'Coach Chris Cotton', '00:12:16', "If they're in front of you unexpectedly, say yes, smile, and be like, 'Oh, I'm so glad, Mrs. Johnson, that you're here today. I haven't seen you in a while. Absolutely, we'll take care of your crisis for you.'"

                        Connect with Chris:


                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                        ]]>                        The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching highlights the significance of always saying yes to customers in the auto repair industry. He recounts two examples where service advisors faced challenges in agreeing to customer requests. Cotton stresses the importance of customer satisfaction and the delicate balance of agreeing to customer demands without making unrealistic promises.

                        Saying Yes to Customers (00:02:36) Importance of prioritizing customer satisfaction and finding ways to say yes instead of no.

                        Handling Customer Requests (00:03:45) Addressing an instance where a service advisor struggled to manage customer expectations and deliver on promises.

                        Customer Service Skills (00:05:54) Emphasizing the need to take care of the customer, manage expectations, and avoid overpromising while saying yes.

                        Saying Yes and Managing Expectations (00:10:11) Discussing the importance of saying yes to customers while managing expectations and not overpromising.

                        1. Importance of not saying no to customers in the auto repair business

                        2. Instances of a service advisor struggling to say yes to customers

                        3. Emphasizing the need to prioritize customer satisfaction

                        4.Managing expectations while saying yes to customers

                        5.Not overpromising to customers

                        Quotes:

                        Coach Chris Cotton', '00:06:54', "How would you like it if you were leaving town in 24 hours and somebody said, 'Oh, you can't take your car because we can't finish it up'? It's just not the right place to be in."

                        'Coach Chris Cotton', '00:09:14', "The customer doesn't care about any of that; the customer just wants to know if you can help them or not."

                        'Coach Chris Cotton', '00:12:16', "If they're in front of you unexpectedly, say yes, smile, and be like, 'Oh, I'm so glad, Mrs. Johnson, that you're here today. I haven't seen you in a while. Absolutely, we'll take care of your crisis for you.'"

                        Connect with Chris:


                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                        ]]>                        6912ed58-6a02-472c-8954-6b5012d3821cMon, 26 Feb 2024 00:15:00 -040010:36falsebonus                        Get the Most Out of Vision Hi-Tech Training and Expo - With Tanner Brandt [E123] - Automotive Field TheoryGet the Most Out of Vision Hi-Tech Training and Expo - With Tanner Brandt [E123] - Automotive Field TheoryThanks to our Partner, NAPA Autotech napaautotech.com

                        Matt Fanslow and Tanner Brandt discuss the nuances of automotive training and education. They emphasize the importance of selecting relevant classes that address specific areas of struggle within the industry, such as diagnosing parasitic battery drains. They highlight the complexities of troubleshooting and the limitations of current diagnostic tools, underscoring the need for better vehicle monitoring. The conversation also touches on the importance of networking and knowledge sharing, as well as the value of stepping out of one's comfort zone to explore new areas of learning at training events.

                        • Importance of selecting classes and getting the most out of training events in the automotive industry
                        • Choosing classes based on areas of struggle and seeking advice from experienced instructors
                        • Different phases of attending training events
                        • Value of soft skills and communication courses in the automotive industry
                        • Impact of quality training programs offered by NAPA
                        • Importance of ongoing training to keep up with evolving vehicle technology
                        • Importance of specialized training, particularly in the area of electric vehicles (EVs)
                        • Value of specialty classes focused on specific vehicle brands
                        • Importance of networking and staying engaged during training events
                        • Challenges faced in diagnosing automotive issues, particularly related to parasitic battery drains

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/

                        ]]>                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Matt Fanslow and Tanner Brandt discuss the nuances of automotive training and education. They emphasize the importance of selecting relevant classes that address specific areas of struggle within the industry, such as diagnosing parasitic battery drains. They highlight the complexities of troubleshooting and the limitations of current diagnostic tools, underscoring the need for better vehicle monitoring. The conversation also touches on the importance of networking and knowledge sharing, as well as the value of stepping out of one's comfort zone to explore new areas of learning at training events.

                        • Importance of selecting classes and getting the most out of training events in the automotive industry
                        • Choosing classes based on areas of struggle and seeking advice from experienced instructors
                        • Different phases of attending training events
                        • Value of soft skills and communication courses in the automotive industry
                        • Impact of quality training programs offered by NAPA
                        • Importance of ongoing training to keep up with evolving vehicle technology
                        • Importance of specialized training, particularly in the area of electric vehicles (EVs)
                        • Value of specialty classes focused on specific vehicle brands
                        • Importance of networking and staying engaged during training events
                        • Challenges faced in diagnosing automotive issues, particularly related to parasitic battery drains

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/

                        ]]>                        cf1ebac0-ab8c-4765-88c6-22615bc1f34bSun, 25 Feb 2024 00:15:00 -040001:11:51falsebonus                        Al Dente Excellence: The PASTA Method [RR 930]Al Dente Excellence: The PASTA Method [RR 930] Jennifer Filzen explores the "PASTA Method," a business management approach focusing on company culture and employee engagement. Praise your employees, Ask them for input, Share information, Trust them to do the right thing, and Allow them to act upon their instincts. A personal story from Jennifer's Rome, Italy visit illustrates the method's principles in action, emphasizing exceptional customer service and the importance of standard operating procedures. The episode highlights the importance of a positive work environment for business. Jennifer Filzen, Rock Star Marketing, Jennifer's previous Episodes HERE. Show Notes
                        • Watch Full Video Episode
                        • The PASTA Method (00:01:08) Jennifer introduces the pasta method, a mnemonic device for company culture and employee management.
                        • Importance of standard operating procedures (00:06:48) Jennifer emphasizes the importance of standard operating procedures for reproducible positive customer service experiences.
                        • Tribal knowledge and teaching (00:09:14) Jennifer discusses the concept of tribal knowledge and the importance of teaching and documenting procedures.
                        • Implementing the PASTA Method (00:12:35) Jennifer shares how implementing the pasta method resulted in a record-breaking year for her company in 2023 and the positive impact on her team.
                        • The impact of praise (00:16:30) Jennifer explains how praise and celebrating team achievements contribute to a positive work environment.
                        • Employee Input and Personal Wins (00:18:25) Jennifer encourages employee input and shares personal weekly wins to foster team support and understanding.
                        • Supporting Employee Aspirations (00:19:40) The team celebrates each other's personal and professional aspirations, creating a supportive culture.
                        • Continuous Learning and AI Implementation (00:22:26) The team actively engages in continuous learning, leading to innovative AI applications and new product development.
                        • Trusting Employees and Allowing Ideas (00:25:49) Emphasizing the importance of trusting employees and allowing them to act on their ideas to foster a positive work environment.
                        • Rome Trip and Standard Operating Procedures (00:30:55) Jennifer shares a story about a restaurant experience in Rome, highlighting the importance of standard operating procedures.
                        • Creating Loyalty (00:38:10) The impact of creating loyalty and a fan base through storytelling and exceptional customer experience.
                        • Implementing the Pasta Method (00:39:17) The importance of identifying roles, standard operating procedures, and infusing company culture in procedures.
                        • Market Research (00:39:55) Unique marketing agency approach to creating standard operating procedures and infusing company culture.
                        • Building Community (00:43:42) Utilizing the pasta method in the community to share information, trust, and act on ideas.
                        • Praising and Mentorship (00:48:33) The significance of praising, acting on new ideas, and creating a positive, growth-focused workplace.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                         Jennifer Filzen explores the "PASTA Method," a business management approach focusing on company culture and employee engagement. Praise your employees, Ask them for input, Share information, Trust them to do the right thing, and Allow them to act upon their instincts. A personal story from Jennifer's Rome, Italy visit illustrates the method's principles in action, emphasizing exceptional customer service and the importance of standard operating procedures. The episode highlights the importance of a positive work environment for business. Jennifer Filzen, Rock Star Marketing, Jennifer's previous Episodes HERE. Show Notes
                        • Watch Full Video Episode
                        • The PASTA Method (00:01:08) Jennifer introduces the pasta method, a mnemonic device for company culture and employee management.
                        • Importance of standard operating procedures (00:06:48) Jennifer emphasizes the importance of standard operating procedures for reproducible positive customer service experiences.
                        • Tribal knowledge and teaching (00:09:14) Jennifer discusses the concept of tribal knowledge and the importance of teaching and documenting procedures.
                        • Implementing the PASTA Method (00:12:35) Jennifer shares how implementing the pasta method resulted in a record-breaking year for her company in 2023 and the positive impact on her team.
                        • The impact of praise (00:16:30) Jennifer explains how praise and celebrating team achievements contribute to a positive work environment.
                        • Employee Input and Personal Wins (00:18:25) Jennifer encourages employee input and shares personal weekly wins to foster team support and understanding.
                        • Supporting Employee Aspirations (00:19:40) The team celebrates each other's personal and professional aspirations, creating a supportive culture.
                        • Continuous Learning and AI Implementation (00:22:26) The team actively engages in continuous learning, leading to innovative AI applications and new product development.
                        • Trusting Employees and Allowing Ideas (00:25:49) Emphasizing the importance of trusting employees and allowing them to act on their ideas to foster a positive work environment.
                        • Rome Trip and Standard Operating Procedures (00:30:55) Jennifer shares a story about a restaurant experience in Rome, highlighting the importance of standard operating procedures.
                        • Creating Loyalty (00:38:10) The impact of creating loyalty and a fan base through storytelling and exceptional customer experience.
                        • Implementing the Pasta Method (00:39:17) The importance of identifying roles, standard operating procedures, and infusing company culture in procedures.
                        • Market Research (00:39:55) Unique marketing agency approach to creating standard operating procedures and infusing company culture.
                        • Building Community (00:43:42) Utilizing the pasta method in the community to share information, trust, and act on ideas.
                        • Praising and Mentorship (00:48:33) The significance of praising, acting on new ideas, and creating a positive, growth-focused workplace.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                        2317876a-980a-4660-922b-8120d2722219Fri, 23 Feb 2024 00:15:00 -040051:23falsefull930930                        Mortgage Rates, Forecast, Self Employment with Pat McCormick [E106] - Business By The NumbersMortgage Rates, Forecast, Self Employment with Pat McCormick [E106] - Business By The NumbersIn this episode, we dive deep into the world of mortgages with Pat McCormick, a seasoned expert from McCormick Mortgage Services.

                        As we explore the complexities of the current mortgage landscape, including fluctuating interest rates and the outlook for future homebuyers, Pat offers invaluable insights that could impact everyone from first-time buyers to seasoned investors.

                        Whether you're contemplating a new home purchase or seeking strategies to navigate the mortgage market, this discussion sheds light on the most pressing questions in today's economic climate.

                        • Understanding Interest Rates: Pat shares his perspective on the recent surge in mortgage rates, the factors influencing these changes, and what it means for the average homebuyer. Despite the challenges, there's a silver lining as rates begin to show signs of improvement, potentially signaling a more favorable buying season ahead.

                        • Strategies for Homebuyers: With many potential buyers on the sidelines due to uncertainty in the market, Pat emphasizes the importance of strategic planning. He discusses the impact of the Federal Reserve's decisions on mortgage rates and offers advice for those looking to navigate the current environment.

                        • The Future of Mortgage Rates: Delving into the complexities of how mortgage rates are determined, Pat explains the relationship between Federal Reserve actions and the mortgage market. He provides predictions on rate movements and strategies for buyers to consider in anticipation of future rate cuts.

                        • Advice for Self-Employed Borrowers: Recognizing the unique challenges faced by self-employed individuals in securing mortgages, Pat offers targeted advice to improve eligibility and optimize financial profiles for loan approval.

                        https://mccormickmortgageservices.com/

                        patrick@mccormickmtg.com

                        410-935-4326

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        In this episode, we dive deep into the world of mortgages with Pat McCormick, a seasoned expert from McCormick Mortgage Services.

                        As we explore the complexities of the current mortgage landscape, including fluctuating interest rates and the outlook for future homebuyers, Pat offers invaluable insights that could impact everyone from first-time buyers to seasoned investors.

                        Whether you're contemplating a new home purchase or seeking strategies to navigate the mortgage market, this discussion sheds light on the most pressing questions in today's economic climate.

                        • Understanding Interest Rates: Pat shares his perspective on the recent surge in mortgage rates, the factors influencing these changes, and what it means for the average homebuyer. Despite the challenges, there's a silver lining as rates begin to show signs of improvement, potentially signaling a more favorable buying season ahead.

                        • Strategies for Homebuyers: With many potential buyers on the sidelines due to uncertainty in the market, Pat emphasizes the importance of strategic planning. He discusses the impact of the Federal Reserve's decisions on mortgage rates and offers advice for those looking to navigate the current environment.

                        • The Future of Mortgage Rates: Delving into the complexities of how mortgage rates are determined, Pat explains the relationship between Federal Reserve actions and the mortgage market. He provides predictions on rate movements and strategies for buyers to consider in anticipation of future rate cuts.

                        • Advice for Self-Employed Borrowers: Recognizing the unique challenges faced by self-employed individuals in securing mortgages, Pat offers targeted advice to improve eligibility and optimize financial profiles for loan approval.

                        https://mccormickmortgageservices.com/

                        patrick@mccormickmtg.com

                        410-935-4326

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        0a9a3f5b-624d-4ea5-ba6b-e8dd5be8b8aeThu, 22 Feb 2024 00:15:00 -040035:18falsebonus                        Meet the 2024 Mobile A/C Pioneer Award Winners [THA 368]Meet the 2024 Mobile A/C Pioneer Award Winners [THA 368]
                        "Individuals who have made outstanding career contributions to the mobile A/C and heat transfer industry are recognized for their work with the Mobile Air Climate Systems Pioneer Award." Recorded Live at the 2024 MACS (Mobile Air Climate Systems) Training Event & Trade Show, Carm Capriotto discusses the automotive air conditioning industry with Peter Coll and Pioneer Award Winners Larry Hays, and Tom Massey. They explore the evolution of air conditioning systems, the importance of collaboration, and the role of MACS in advancing the industry. Larry Hays' career in automotive service began in high school when his shop teacher got him a job at an independent garage. Shortly thereafter, and while still in high school, Larry took a work/study job starting at 80 cent an hour and stayed there for 5 years before moving to Dallas Smith Transport. There he got his first taste of the A/C life learning to install factory A/C in a 1962 Buick and rebuild A6 compressors at the GM Training center in El Paso, TX. After three years, Larry found his forever home at Tony M. Coury Buick in Mesa, AZ where he would go on to spend the next 40 years. In 1966 Harrison Radiator introduced their own automatic A/C system and often visited Larry from the GM Proving ground due to his close proximity.  The visits led to friendships, networking and, eventually an introduction to the likes of Paul Weissler, Jim Resutek, Ward Atkinson, and many others. In 1976, Tom Massey, an ASE certified Master Technician, started his own shop in Sioux Falls, SD. Doing A/C in South Dakota in the 1980’s, Tom was frustrated because the one fitting that was needed for the job was not available locally so, Tom started stocking A/C fittings, A/C units and other parts to be available on demand. When other shops found out that he had inventory, the business progressed to add wholesale parts & distribution. He was a distributor for ARA, AIR & later for the company that became Global Parts Distributors. Tom’s passion for A/C drew him to heat of Las Vegas in 1993 when he started Auto Air & More Inc. selling A/C parts to consumers, fleets, dealerships, and competitors as well as servicing vehicles.
                        Show Notes:
                        • Watch Full Video Episode
                        • Pioneer award winners and their contributions (00:01:00) Recognition of industry pioneers and their significant contributions, including the first board member who was a technician.
                        • Challenges in automotive air conditioning systems (00:03:49) Discussion about the challenges and innovations in air conditioning systems, particularly in the context of specialized vehicles like limousines.
                        • Impact of temperature on air conditioning systems (00:06:35) Explanation of the impact of high temperatures on air conditioning systems, including the need for specialized designs and heat exchange.
                        • Differences in customer expectations between dealerships and independent shops (00:08:27) Comparison of customer expectations and concerns between dealership and independent shop environments.
                        • Effect of climate on air conditioning systems (00:09:21) Discussion about the influence of climate, particularly humidity, on the functioning of air conditioning systems.
                        • Collaboration between manufacturers and technicians (00:12:00) Importance of collaboration between manufacturers and technicians in diagnosing and addressing technical issues in air conditioning systems.
                        • Role of MACS in industry collaboration (00:15:04) The significance of MACS in providing a platform for industry professionals to engage with manufacturers and address technical challenges.
                        • The history of automotive air conditioning (00:16:56) Discusses the early development of automotive air conditioning systems and the valuable feedback provided by technicians.
                        • Collaboration and learning at MACS (00:17:34) Highlights the importance of collaboration between manufacturers and technicians at MACS and the exchange of knowledge between different automotive brands.
                        • Shop management systems (00:18:10) Emphasizes the importance of selecting the right shop management system and the benefits of customization and support.
                        • Comparing equipment and industry expansion (00:19:21) Discusses the comparison of different equipment, the entry of new suppliers into the US market, and the perspective gained from evaluating different machines.
                        • Challenges of retrofitting air conditioning systems (00:22:54) Addresses the challenges and potential issues associated with retrofitting air conditioning systems.
                        • Testing and innovations at GM proving ground (00:26:07) Describes the testing procedures and innovations at the General Motors proving ground.
                        • Industry relationships and contributions (00:28:43) Explores the relationships and contributions of industry figures, including the impact of technical bulletins and the role of influential individuals in the automotive industry.
                        • Innovations and intellectual property (00:30:19) Discusses the development and sharing of innovative tools and the challenges of patenting and profiting from inventions.
                        • Supplier relationships and cost savings (00:33:02) Addresses the exchange of information and prototypes with suppliers and the challenges of providing valuable input without significant compensation.
                        • Innovative Ideas for Tools (00:35:11) Exploration of the search for innovative tools in the industry and the rarity of finding them.
                        • Early Air Conditioning Systems (00:35:23) Anecdotes about early air conditioning systems in vintage cars, including unique features and challenges.
                        • Friendship and Collaboration (00:36:42) Stories of friendship and collaboration within the air conditioning industry, emphasizing the importance of knowledge sharing.
                        • Respect for Industry Professionals (00:38:13) Reflections on the respect and admiration for industry professionals, highlighting the impact of their expertise.
                        • Challenges in the Industry (00:40:32) Discussion on the challenges and limited number of specialists in the air conditioning industry.
                        • Parts Distribution and Inventory (00:43:38) Insights into the evolution of parts distribution and inventory management in the air conditioning industry.
                        • Business Transition and Negotiation (00:45:39) Brief discussion about the possibility of business transition and negotiation in the industry.

                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections        
                        "Individuals who have made outstanding career contributions to the mobile A/C and heat transfer industry are recognized for their work with the Mobile Air Climate Systems Pioneer Award." Recorded Live at the 2024 MACS (Mobile Air Climate Systems) Training Event & Trade Show, Carm Capriotto discusses the automotive air conditioning industry with Peter Coll and Pioneer Award Winners Larry Hays, and Tom Massey. They explore the evolution of air conditioning systems, the importance of collaboration, and the role of MACS in advancing the industry. Larry Hays' career in automotive service began in high school when his shop teacher got him a job at an independent garage. Shortly thereafter, and while still in high school, Larry took a work/study job starting at 80 cent an hour and stayed there for 5 years before moving to Dallas Smith Transport. There he got his first taste of the A/C life learning to install factory A/C in a 1962 Buick and rebuild A6 compressors at the GM Training center in El Paso, TX. After three years, Larry found his forever home at Tony M. Coury Buick in Mesa, AZ where he would go on to spend the next 40 years. In 1966 Harrison Radiator introduced their own automatic A/C system and often visited Larry from the GM Proving ground due to his close proximity.  The visits led to friendships, networking and, eventually an introduction to the likes of Paul Weissler, Jim Resutek, Ward Atkinson, and many others. In 1976, Tom Massey, an ASE certified Master Technician, started his own shop in Sioux Falls, SD. Doing A/C in South Dakota in the 1980’s, Tom was frustrated because the one fitting that was needed for the job was not available locally so, Tom started stocking A/C fittings, A/C units and other parts to be available on demand. When other shops found out that he had inventory, the business progressed to add wholesale parts & distribution. He was a distributor for ARA, AIR & later for the company that became Global Parts Distributors. Tom’s passion for A/C drew him to heat of Las Vegas in 1993 when he started Auto Air & More Inc. selling A/C parts to consumers, fleets, dealerships, and competitors as well as servicing vehicles.
                        Show Notes:
                        • Watch Full Video Episode
                        • Pioneer award winners and their contributions (00:01:00) Recognition of industry pioneers and their significant contributions, including the first board member who was a technician.
                        • Challenges in automotive air conditioning systems (00:03:49) Discussion about the challenges and innovations in air conditioning systems, particularly in the context of specialized vehicles like limousines.
                        • Impact of temperature on air conditioning systems (00:06:35) Explanation of the impact of high temperatures on air conditioning systems, including the need for specialized designs and heat exchange.
                        • Differences in customer expectations between dealerships and independent shops (00:08:27) Comparison of customer expectations and concerns between dealership and independent shop environments.
                        • Effect of climate on air conditioning systems (00:09:21) Discussion about the influence of climate, particularly humidity, on the functioning of air conditioning systems.
                        • Collaboration between manufacturers and technicians (00:12:00) Importance of collaboration between manufacturers and technicians in diagnosing and addressing technical issues in air conditioning systems.
                        • Role of MACS in industry collaboration (00:15:04) The significance of MACS in providing a platform for industry professionals to engage with manufacturers and address technical challenges.
                        • The history of automotive air conditioning (00:16:56) Discusses the early development of automotive air conditioning systems and the valuable feedback provided by technicians.
                        • Collaboration and learning at MACS (00:17:34) Highlights the importance of collaboration between manufacturers and technicians at MACS and the exchange of knowledge between different automotive brands.
                        • Shop management systems (00:18:10) Emphasizes the importance of selecting the right shop management system and the benefits of customization and support.
                        • Comparing equipment and industry expansion (00:19:21) Discusses the comparison of different equipment, the entry of new suppliers into the US market, and the perspective gained from evaluating different machines.
                        • Challenges of retrofitting air conditioning systems (00:22:54) Addresses the challenges and potential issues associated with retrofitting air conditioning systems.
                        • Testing and innovations at GM proving ground (00:26:07) Describes the testing procedures and innovations at the General Motors proving ground.
                        • Industry relationships and contributions (00:28:43) Explores the relationships and contributions of industry figures, including the impact of technical bulletins and the role of influential individuals in the automotive industry.
                        • Innovations and intellectual property (00:30:19) Discusses the development and sharing of innovative tools and the challenges of patenting and profiting from inventions.
                        • Supplier relationships and cost savings (00:33:02) Addresses the exchange of information and prototypes with suppliers and the challenges of providing valuable input without significant compensation.
                        • Innovative Ideas for Tools (00:35:11) Exploration of the search for innovative tools in the industry and the rarity of finding them.
                        • Early Air Conditioning Systems (00:35:23) Anecdotes about early air conditioning systems in vintage cars, including unique features and challenges.
                        • Friendship and Collaboration (00:36:42) Stories of friendship and collaboration within the air conditioning industry, emphasizing the importance of knowledge sharing.
                        • Respect for Industry Professionals (00:38:13) Reflections on the respect and admiration for industry professionals, highlighting the impact of their expertise.
                        • Challenges in the Industry (00:40:32) Discussion on the challenges and limited number of specialists in the air conditioning industry.
                        • Parts Distribution and Inventory (00:43:38) Insights into the evolution of parts distribution and inventory management in the air conditioning industry.
                        • Business Transition and Negotiation (00:45:39) Brief discussion about the possibility of business transition and negotiation in the industry.

                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>524cf4c9-f49d-43dc-9942-a95b42801a4fThu, 22 Feb 2024 00:15:00 -040046:47falsefull368368                        "Ask Us Anything" Webinar with Justin Morgan [E122] - Automotive Field Theory"Ask Us Anything" Webinar with Justin Morgan [E122] - Automotive Field TheoryMatt Fanslow and guest Justin Morgan tackle various issues within the automotive industry during a live "Ask Us Anything" session. They discuss the struggle for industry respect, the challenges small shops face, and the crucial role of specialization. The conversation highlights the importance of training for staff development and the difficulties in motivating technicians to attend. They also explore the impact of influential figures on training, the dynamics between shop owners and technicians, and the importance of mentorship for new technicians.

                        Show Notes

                        • The barrier to elevating respect in the industry (00:01:18) Discussion on the challenges and factors affecting the level of respect in the automotive industry.
                        • The importance of specialization for small shops (00:09:26) The challenges faced by smaller shops and the importance of specializing in specific car lines or services.
                        • The impact of training on staff improvement (00:14:55) The significance of training and its role in enhancing the skills and knowledge of staff members in the automotive industry.
                        • The frustration of low training attendance (00:15:17) Discussion about the disappointment of low training attendance and the struggle to motivate technicians to take advantage of available training opportunities.
                        • The lack of awareness about available training (00:17:20) Exploration of the widespread lack of knowledge about the existence of various training resources and events within the automotive industry.
                        • Challenges of implementing online training (00:19:22) Discussion about the resistance and challenges in implementing online training, including the mental block towards online training and the lack of engagement with online resources.
                        • Differentiating job from career mindset (00:21:02) Exploration of the distinction between a job mindset and a career mindset and the difficulty in converting individuals from one mindset to the other.
                        • Discussion about specialized tools and training costs (00:25:21) Conversation about the cost and necessity of specialized tools and training, particularly focusing on the cost of entry and P-WAS tools for specific car lines.
                        • Challenges Faced by Small Shops (00:32:00) Challenges faced by small shops and the struggle for improvement and recognition.
                        • Perpetuating Positive Evolution (00:38:29) Addressing the negative attitudes towards the automotive industry and encouraging perseverance and growth.
                        • Delayed Gratification in the Automotive Industry (00:42:26) Comparison with other skilled trades and the potential for growth and success in the automotive industry.
                        • Investing in New Technicians (00:43:28) Discussion on investing in new technicians, advice for newcomers, and the challenges of starting out in the automotive industry.
                        • Discovering Your True Calling (00:45:11) Exploration of finding one's true calling, the expectations on young people, and the importance of giving opportunities without bias.
                        • Developing Mechanical Aptitude (00:46:21) The impact of changing environments, the lack of mechanical aptitude in younger generations, and the need for patience in skill development.
                        • Dealing with Frustrations in the Trade (00:50:01) Addressing the difference between frustration with vehicles and feeling stuck in the trade, and the importance of managing toxic work environments.

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/

                        ]]>                        Matt Fanslow and guest Justin Morgan tackle various issues within the automotive industry during a live "Ask Us Anything" session. They discuss the struggle for industry respect, the challenges small shops face, and the crucial role of specialization. The conversation highlights the importance of training for staff development and the difficulties in motivating technicians to attend. They also explore the impact of influential figures on training, the dynamics between shop owners and technicians, and the importance of mentorship for new technicians.

                        Show Notes

                        • The barrier to elevating respect in the industry (00:01:18) Discussion on the challenges and factors affecting the level of respect in the automotive industry.
                        • The importance of specialization for small shops (00:09:26) The challenges faced by smaller shops and the importance of specializing in specific car lines or services.
                        • The impact of training on staff improvement (00:14:55) The significance of training and its role in enhancing the skills and knowledge of staff members in the automotive industry.
                        • The frustration of low training attendance (00:15:17) Discussion about the disappointment of low training attendance and the struggle to motivate technicians to take advantage of available training opportunities.
                        • The lack of awareness about available training (00:17:20) Exploration of the widespread lack of knowledge about the existence of various training resources and events within the automotive industry.
                        • Challenges of implementing online training (00:19:22) Discussion about the resistance and challenges in implementing online training, including the mental block towards online training and the lack of engagement with online resources.
                        • Differentiating job from career mindset (00:21:02) Exploration of the distinction between a job mindset and a career mindset and the difficulty in converting individuals from one mindset to the other.
                        • Discussion about specialized tools and training costs (00:25:21) Conversation about the cost and necessity of specialized tools and training, particularly focusing on the cost of entry and P-WAS tools for specific car lines.
                        • Challenges Faced by Small Shops (00:32:00) Challenges faced by small shops and the struggle for improvement and recognition.
                        • Perpetuating Positive Evolution (00:38:29) Addressing the negative attitudes towards the automotive industry and encouraging perseverance and growth.
                        • Delayed Gratification in the Automotive Industry (00:42:26) Comparison with other skilled trades and the potential for growth and success in the automotive industry.
                        • Investing in New Technicians (00:43:28) Discussion on investing in new technicians, advice for newcomers, and the challenges of starting out in the automotive industry.
                        • Discovering Your True Calling (00:45:11) Exploration of finding one's true calling, the expectations on young people, and the importance of giving opportunities without bias.
                        • Developing Mechanical Aptitude (00:46:21) The impact of changing environments, the lack of mechanical aptitude in younger generations, and the need for patience in skill development.
                        • Dealing with Frustrations in the Trade (00:50:01) Addressing the difference between frustration with vehicles and feeling stuck in the trade, and the importance of managing toxic work environments.

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/

                        ]]>                        2587883c-cb8b-4e0b-ba4c-7db0c6b1db3bWed, 21 Feb 2024 00:15:00 -040054:09falsebonus                        Getting The Most Out of Conferences [E088] - The Auto Repair Marketing PodcastGetting The Most Out of Conferences [E088] - The Auto Repair Marketing PodcastThank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Kim’s Tips:

                        1. Go with a plan - know who you want to meet. Pre-schedule these meetings. 
                        2. Promote that you are there! 
                        3. Use the event/conference app! 
                        4. Schedule your post-conference debriefing meeting.
                        5. Create a post-conference action plan
                        6. See our Conference Planning Checklist!

                        Brian’s Tips

                        • 1 - Register early and be strategic about the classes you take - stay at the hotel
                        • 2 - Establish a bedtime with a no-excuses policy
                        • 3 - Choose your team’s classes and make them teach it when they get back
                        • 4 - Visit the vendors - know/like/trust them - they subsidize your attendance
                        • 5 - Come with Friends

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com

                        ]]>                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Kim’s Tips:

                        1. Go with a plan - know who you want to meet. Pre-schedule these meetings. 
                        2. Promote that you are there! 
                        3. Use the event/conference app! 
                        4. Schedule your post-conference debriefing meeting.
                        5. Create a post-conference action plan
                        6. See our Conference Planning Checklist!

                        Brian’s Tips

                        • 1 - Register early and be strategic about the classes you take - stay at the hotel
                        • 2 - Establish a bedtime with a no-excuses policy
                        • 3 - Choose your team’s classes and make them teach it when they get back
                        • 4 - Visit the vendors - know/like/trust them - they subsidize your attendance
                        • 5 - Come with Friends

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com

                        ]]>                        de00ac08-02ac-4098-8dea-a27992e840eaWed, 21 Feb 2024 00:15:00 -040032:32falsebonus                        Preventing Water Pump Comebacks [RR 929]Preventing Water Pump Comebacks [RR 929]Gates Corporation  Show Notes
                        • Watch Full Video Episode
                        • Bobby Bassett's Influence (00:01:08) The impact of Bobby Bassett, a former trainer, on the decision to focus on water pumps and the importance of his episode.
                        • Understanding Water Pump Failures (00:02:12) The discussion revolves around Bobby Bassett's foresight and the importance of understanding coolant and water pump failures.
                        • Preventing Water Pump Comebacks (00:05:46) The potential to prevent water pump comebacks through proper maintenance and the significance of addressing weep leaks and contamination.
                        • Water Pump Warranty Sort (00:08:40) Insights into the process of conducting water pump warranty sorts and the significance of analyzing water pump failures.
                        • Challenges in Implementing Preventative Measures (00:10:10) The challenges and complexities in educating the industry about the importance of preventative measures for water pump maintenance.
                        • Advancements in Hydraulic Hoses (00:12:47) Discussions about new sealing types and hose technologies, including the introduction of unique designs for hydraulic applications.
                        • Serpentine Belt System and Alignment Tests (00:13:43) The significance of the serpentine belt system and the use of alignment tests, such as the spray bottle test, to diagnose issues.
                        • Teaching about Hydraulics (00:16:16) The satisfaction of teaching and discussing the impact of the serpentine belt system and hydraulics on automotive components.
                        • Electrolysis in Cooling Systems (00:17:05) Conversations about the prevalence of electrolysis in cooling systems and the importance of diagnosing and addressing it effectively.
                        • Leak source and troubleshooting (00:18:25) Exploring potential sources of leaks and the importance of addressing ground issues and dirty coolant in electrolysis troubleshooting.
                        • Signs of electrolysis and pump seal failure (00:19:07) Recognizing signs of electrolysis in water pumps and the impact on pump seal failure.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        Gates Corporation  Show Notes
                        • Watch Full Video Episode
                        • Bobby Bassett's Influence (00:01:08) The impact of Bobby Bassett, a former trainer, on the decision to focus on water pumps and the importance of his episode.
                        • Understanding Water Pump Failures (00:02:12) The discussion revolves around Bobby Bassett's foresight and the importance of understanding coolant and water pump failures.
                        • Preventing Water Pump Comebacks (00:05:46) The potential to prevent water pump comebacks through proper maintenance and the significance of addressing weep leaks and contamination.
                        • Water Pump Warranty Sort (00:08:40) Insights into the process of conducting water pump warranty sorts and the significance of analyzing water pump failures.
                        • Challenges in Implementing Preventative Measures (00:10:10) The challenges and complexities in educating the industry about the importance of preventative measures for water pump maintenance.
                        • Advancements in Hydraulic Hoses (00:12:47) Discussions about new sealing types and hose technologies, including the introduction of unique designs for hydraulic applications.
                        • Serpentine Belt System and Alignment Tests (00:13:43) The significance of the serpentine belt system and the use of alignment tests, such as the spray bottle test, to diagnose issues.
                        • Teaching about Hydraulics (00:16:16) The satisfaction of teaching and discussing the impact of the serpentine belt system and hydraulics on automotive components.
                        • Electrolysis in Cooling Systems (00:17:05) Conversations about the prevalence of electrolysis in cooling systems and the importance of diagnosing and addressing it effectively.
                        • Leak source and troubleshooting (00:18:25) Exploring potential sources of leaks and the importance of addressing ground issues and dirty coolant in electrolysis troubleshooting.
                        • Signs of electrolysis and pump seal failure (00:19:07) Recognizing signs of electrolysis in water pumps and the impact on pump seal failure.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        e28d5473-78b8-4973-b125-fa06c8b201ceTue, 20 Feb 2024 00:15:00 -040019:59falsefull929929                        Help Me Fix My Procrastination: Get Your Auto Repair Shop Book Done![E152] - Chris Cotton Weekly BlitzHelp Me Fix My Procrastination: Get Your Auto Repair Shop Book Done![E152] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching introduces his upcoming book designed to help auto repair shop owners enhance their businesses. The book, tentatively titled "The Auto Fix Auto Shop Coaching Owner's Guide to Everything You Didn't Know About Running a Successful Auto Repair Shop," covers topics like goal setting, financial management, staffing, and adapting to future technologies. Cotton invites shop owners to contribute suggestions and request a free copy. The episode, sponsored by Shop Marketing Pros, aims to motivate the bottom 50% of shop owners to grow and succeed in their industry.

                        Chapter 1: What Do You Want as a Shop Owner? (00:02:13) Discusses the different goals and aspirations of shop owners and the importance of defining personal success.

                        Chapter 2: Define Your Goals (00:03:08) Highlights the process of setting smart goals, understanding business variables, and keeping an eye on market trends.

                        Chapter 3: Barriers to Coaching (00:04:13) Explores the common barriers that prevent shop owners from seeking coaching and offers solutions.

                        Chapter 4: Essentials of Being a Successful Auto Repair Shop (00:05:20) Covers the foundational aspects of running a successful auto repair shop, including meeting customer needs and financial stability.

                        Chapter 5: The Importance of a Good Chart of Accounts (00:06:18) Emphasizes the significance of a well-maintained chart of accounts for financial management and streamlining.

                        Chapter 6: The Vital Role of the Income Statement (00:07:26) Focuses on the income statement and its importance in financial review and standardization.

                        Chapter 7: Determining the Right Car Count for Success (00:08:30) Addresses the misconception of needing more cars for sales goals and the importance of optimizing existing processes.

                        Chapter 8: The Heartbeat of Auto Repair Businesses (00:09:33) Explores profit centers, margins, and the road to financial health in auto repair businesses.

                        Chapter 9: Guest Chapter on Car Count and Marketing (00:10:38) Features insights from a guest expert on car count, marketing, and branding for auto repair shops.

                        Chapter 10: Profit Margins and Parts Matrix (00:11:43) Delves into profit margins, parts matrixes, and strategies for maximizing profits in auto repair.

                        Chapter 11: Cash Flow (00:12:32) Discusses the unique challenges of cash flow management in auto repair businesses and offers solutions for improving profitability.

                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                        ]]>                        The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching introduces his upcoming book designed to help auto repair shop owners enhance their businesses. The book, tentatively titled "The Auto Fix Auto Shop Coaching Owner's Guide to Everything You Didn't Know About Running a Successful Auto Repair Shop," covers topics like goal setting, financial management, staffing, and adapting to future technologies. Cotton invites shop owners to contribute suggestions and request a free copy. The episode, sponsored by Shop Marketing Pros, aims to motivate the bottom 50% of shop owners to grow and succeed in their industry.

                        Chapter 1: What Do You Want as a Shop Owner? (00:02:13) Discusses the different goals and aspirations of shop owners and the importance of defining personal success.

                        Chapter 2: Define Your Goals (00:03:08) Highlights the process of setting smart goals, understanding business variables, and keeping an eye on market trends.

                        Chapter 3: Barriers to Coaching (00:04:13) Explores the common barriers that prevent shop owners from seeking coaching and offers solutions.

                        Chapter 4: Essentials of Being a Successful Auto Repair Shop (00:05:20) Covers the foundational aspects of running a successful auto repair shop, including meeting customer needs and financial stability.

                        Chapter 5: The Importance of a Good Chart of Accounts (00:06:18) Emphasizes the significance of a well-maintained chart of accounts for financial management and streamlining.

                        Chapter 6: The Vital Role of the Income Statement (00:07:26) Focuses on the income statement and its importance in financial review and standardization.

                        Chapter 7: Determining the Right Car Count for Success (00:08:30) Addresses the misconception of needing more cars for sales goals and the importance of optimizing existing processes.

                        Chapter 8: The Heartbeat of Auto Repair Businesses (00:09:33) Explores profit centers, margins, and the road to financial health in auto repair businesses.

                        Chapter 9: Guest Chapter on Car Count and Marketing (00:10:38) Features insights from a guest expert on car count, marketing, and branding for auto repair shops.

                        Chapter 10: Profit Margins and Parts Matrix (00:11:43) Delves into profit margins, parts matrixes, and strategies for maximizing profits in auto repair.

                        Chapter 11: Cash Flow (00:12:32) Discusses the unique challenges of cash flow management in auto repair businesses and offers solutions for improving profitability.

                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook

                        ]]>                        0dfbd35f-1adc-4b2d-9c55-9cc92af6c463Mon, 19 Feb 2024 00:15:00 -040011:04falsebonus                        Engineering School Taught Me How To Think [RR 928]Engineering School Taught Me How To Think [RR 928] Recorded Live from MACS (Mobile Air Climate Systems Association) 2024 Training Event & Trade Show, shop owner and MACS board member Tim Iezzi discusses his family's legacy in the business and his passion for air conditioning and being a perpetual student. Tim also shares his experiences in working alongside other local shops, particularly when specialized services are required. This spirit of mutual support and knowledge exchange is what propels the industry forward, ensuring that we all benefit from shared wisdom. Tim Iezzi, MACS Board Member, Owner of Iezzi’s Auto Service, Reading, PA Show Notes
                        • Watch Full Video Episode
                        • Learn More About MACS (Mobile Air Climate Systems Association): https://macsmobileairclimate.org/
                        • Engineering School Experience (00:03:24) Tim's experience in engineering school and its impact on his problem-solving skills in the automotive industry.
                        • Specialties in the Shop (00:04:08) Tim's passion for air conditioning and electrical problems, and the significance of drivability work.
                        • Industry Collaboration (00:08:10) The value of testing and the collaboration among industry professionals for the benefit of the automotive industry.
                        • MACS Board and Industry Representation (00:11:12) The role of MACS board members in representing different sectors of the automotive industry and advocating for industry concerns.
                        • Teaching and industry events (00:19:48) Tim's involvement in teaching A/C best practices and the importance of industry events.
                        • Networking and industry support (00:23:57) Discussion about the renaissance of industry support, the value of networking, and the sophistication of the automotive industry.
                        • Future of the industry and business (00:24:28) Insights into the future of the automotive industry, potential changes in refrigerants, and the future of Tim's auto service business.
                        • The evolving automotive industry (00:27:11) Tim's positive outlook on the future of the automotive industry, the impact of technology, and the professional level of the aftermarket.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                         Recorded Live from MACS (Mobile Air Climate Systems Association) 2024 Training Event & Trade Show, shop owner and MACS board member Tim Iezzi discusses his family's legacy in the business and his passion for air conditioning and being a perpetual student. Tim also shares his experiences in working alongside other local shops, particularly when specialized services are required. This spirit of mutual support and knowledge exchange is what propels the industry forward, ensuring that we all benefit from shared wisdom. Tim Iezzi, MACS Board Member, Owner of Iezzi’s Auto Service, Reading, PA Show Notes
                        • Watch Full Video Episode
                        • Learn More About MACS (Mobile Air Climate Systems Association): https://macsmobileairclimate.org/
                        • Engineering School Experience (00:03:24) Tim's experience in engineering school and its impact on his problem-solving skills in the automotive industry.
                        • Specialties in the Shop (00:04:08) Tim's passion for air conditioning and electrical problems, and the significance of drivability work.
                        • Industry Collaboration (00:08:10) The value of testing and the collaboration among industry professionals for the benefit of the automotive industry.
                        • MACS Board and Industry Representation (00:11:12) The role of MACS board members in representing different sectors of the automotive industry and advocating for industry concerns.
                        • Teaching and industry events (00:19:48) Tim's involvement in teaching A/C best practices and the importance of industry events.
                        • Networking and industry support (00:23:57) Discussion about the renaissance of industry support, the value of networking, and the sophistication of the automotive industry.
                        • Future of the industry and business (00:24:28) Insights into the future of the automotive industry, potential changes in refrigerants, and the future of Tim's auto service business.
                        • The evolving automotive industry (00:27:11) Tim's positive outlook on the future of the automotive industry, the impact of technology, and the professional level of the aftermarket.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                        457a3d8e-6479-4e56-bcf1-9cbe92339abaFri, 16 Feb 2024 00:15:00 -040028:52falsefull928928                        Help! I Can't Pay my Taxes! [E105] - Business By The NumbersHelp! I Can't Pay my Taxes! [E105] - Business By The NumbersAs tax season 2024 unfolds, many entrepreneurs find themselves grappling with previous years' unpaid taxes, alongside the looming obligations for the current year. This episode gets into practical solutions for managing tax debt, with real-life advice and expert insights to navigate this challenging aspect of business ownership.

                        • Understanding Your Options with the IRS: Setting up a payment plan with the IRS is the most common recourse for those unable to pay taxes in full. Learn about the prerequisites, process, and potential pitfalls. How does the IRS view income versus payroll tax debts? What are the crucial differences that could affect your business?

                        • The Truth About Offers in Compromise: Offers in Compromise (OIC) might seem like a silver bullet for tax woes, but they're often misunderstood and not as easily attainable as advertised. I I try to demystify OICs, outlining the qualifications, processes, and the reality behind settling tax debts for "pennies on the dollar." Why are these offers rarely the best solution for most taxpayers?

                        • Practical Tips and Real-World Strategies: Beyond understanding IRS mechanisms, this episode provides actionable advice for managing and potentially settling tax debts. From negotiating with state tax authorities to leveraging existing assets and income for a better outcome, learn strategies that could save your business significant amounts of money and stress.

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        As tax season 2024 unfolds, many entrepreneurs find themselves grappling with previous years' unpaid taxes, alongside the looming obligations for the current year. This episode gets into practical solutions for managing tax debt, with real-life advice and expert insights to navigate this challenging aspect of business ownership.

                        • Understanding Your Options with the IRS: Setting up a payment plan with the IRS is the most common recourse for those unable to pay taxes in full. Learn about the prerequisites, process, and potential pitfalls. How does the IRS view income versus payroll tax debts? What are the crucial differences that could affect your business?

                        • The Truth About Offers in Compromise: Offers in Compromise (OIC) might seem like a silver bullet for tax woes, but they're often misunderstood and not as easily attainable as advertised. I I try to demystify OICs, outlining the qualifications, processes, and the reality behind settling tax debts for "pennies on the dollar." Why are these offers rarely the best solution for most taxpayers?

                        • Practical Tips and Real-World Strategies: Beyond understanding IRS mechanisms, this episode provides actionable advice for managing and potentially settling tax debts. From negotiating with state tax authorities to leveraging existing assets and income for a better outcome, learn strategies that could save your business significant amounts of money and stress.

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        f64cd2df-01be-45b9-a6e5-0b7f804f565fThu, 15 Feb 2024 00:15:00 -040040:38falsebonus                        2024 Outlook with the Aftermarket Radio Network [THA 367]2024 Outlook with the Aftermarket Radio Network [THA 367]
                        Industry experts discuss the future of the automotive industry, focusing on training, technology, and business strategies. They explore the importance of simplifying communication, utilizing video content for customer education, and the benefits of in-person versus virtual training. The panel also discusses the challenges of management training and the need for a holistic approach to business issues, emphasizing collaboration and a positive company culture. The episode provides insights into adapting to economic changes and fostering industry growth through shared knowledge and experiences. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast
                        Show Notes:
                        • Watch Full Video Episode
                        • Impact of COVID on business (00:02:37) Analysis of the impact of COVID on business performance and consumer behavior.
                        • Economic indicators and business mindset (00:06:40) Discussion of economic indicators, including credit card delinquencies, and the importance of mindset in business performance.
                        • Influence of external information (00:11:01) The impact of external information on mindset and decision-making within the industry.
                        • Proactive vs. Reactive business approach (00:13:35) The importance of a proactive approach and avoiding a reactive mindset in business management.
                        • The importance of long-term perspective (00:15:28) Discussing the need to take a step back and wait for trends to play out before making reactive changes.
                        • The impact of timing and consumer confidence (00:15:42) Exploring the delayed impact of business decisions and the importance of considering consumer confidence in financial planning.
                        • Dealing with business cycles and financial pressures (00:18:03) Understanding the impact of property taxes and the need to avoid overreacting to short-term financial fluctuations.
                        • Planning for financial obligations and cash flow (00:19:17) Discussing the importance of planning for taxes and managing cash flow to avoid financial stress.
                        • Balancing long-term trends and short-term anomalies (00:19:38) Emphasizing the need to focus on longer-term business trends and avoid getting caught up in short-term fluctuations.
                        • Consumer confidence and economic impact (00:20:53) Analyzing the influence of consumer perception and economic factors on business decisions.
                        • The importance of video marketing (00:24:05) Highlighting the significance of video content in marketing strategies and encouraging businesses to embrace video marketing.
                        • Community involvement and communication (00:29:02) Exploring the value of community engagement and face-to-face communication in marketing efforts.
                        • The customer's questions (00:29:56) The importance of answering customer's questions through video and blog content.
                        • Technology and future training (00:31:32) Trends in training, including in-person and virtual options, and the need for diverse training methods.
                        • Training workforce and team culture (00:33:06) Discussion on the training workforce, the importance of team culture, and the impact of training on company culture.
                        • Commitment to training (00:37:39) The commitment of independent shop owners to training and the challenges in getting employees to participate.
                        • Virtual training and lunch and learn (00:40:55) The increase in virtual training and the implementation of lunch and learn sessions with virtual trainers.
                        • Business management and training (00:42:07) Comparison of business management to car repair, addressing the need for a holistic approach to business issues.

                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>
                        Industry experts discuss the future of the automotive industry, focusing on training, technology, and business strategies. They explore the importance of simplifying communication, utilizing video content for customer education, and the benefits of in-person versus virtual training. The panel also discusses the challenges of management training and the need for a holistic approach to business issues, emphasizing collaboration and a positive company culture. The episode provides insights into adapting to economic changes and fostering industry growth through shared knowledge and experiences. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast
                        Show Notes:
                        • Watch Full Video Episode
                        • Impact of COVID on business (00:02:37) Analysis of the impact of COVID on business performance and consumer behavior.
                        • Economic indicators and business mindset (00:06:40) Discussion of economic indicators, including credit card delinquencies, and the importance of mindset in business performance.
                        • Influence of external information (00:11:01) The impact of external information on mindset and decision-making within the industry.
                        • Proactive vs. Reactive business approach (00:13:35) The importance of a proactive approach and avoiding a reactive mindset in business management.
                        • The importance of long-term perspective (00:15:28) Discussing the need to take a step back and wait for trends to play out before making reactive changes.
                        • The impact of timing and consumer confidence (00:15:42) Exploring the delayed impact of business decisions and the importance of considering consumer confidence in financial planning.
                        • Dealing with business cycles and financial pressures (00:18:03) Understanding the impact of property taxes and the need to avoid overreacting to short-term financial fluctuations.
                        • Planning for financial obligations and cash flow (00:19:17) Discussing the importance of planning for taxes and managing cash flow to avoid financial stress.
                        • Balancing long-term trends and short-term anomalies (00:19:38) Emphasizing the need to focus on longer-term business trends and avoid getting caught up in short-term fluctuations.
                        • Consumer confidence and economic impact (00:20:53) Analyzing the influence of consumer perception and economic factors on business decisions.
                        • The importance of video marketing (00:24:05) Highlighting the significance of video content in marketing strategies and encouraging businesses to embrace video marketing.
                        • Community involvement and communication (00:29:02) Exploring the value of community engagement and face-to-face communication in marketing efforts.
                        • The customer's questions (00:29:56) The importance of answering customer's questions through video and blog content.
                        • Technology and future training (00:31:32) Trends in training, including in-person and virtual options, and the need for diverse training methods.
                        • Training workforce and team culture (00:33:06) Discussion on the training workforce, the importance of team culture, and the impact of training on company culture.
                        • Commitment to training (00:37:39) The commitment of independent shop owners to training and the challenges in getting employees to participate.
                        • Virtual training and lunch and learn (00:40:55) The increase in virtual training and the implementation of lunch and learn sessions with virtual trainers.
                        • Business management and training (00:42:07) Comparison of business management to car repair, addressing the need for a holistic approach to business issues.

                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                        3ceb4ac1-b62f-4b3d-8d6a-70157fb43ae7Thu, 15 Feb 2024 00:15:00 -040045:56falsefull367367                        NASTF, VSP, SDRM with Donny Seyfer [E121] - Automotive Field TheoryNASTF, VSP, SDRM with Donny Seyfer [E121] - Automotive Field TheoryDonny Seyfer from the National Automotive Service Task Force (NASTF) discusses the importance of ongoing training for technicians and the challenges they face in accessing information and tools. Seyfer emphasizes the need for collaboration with automakers and lawmakers to improve security measures and technical support.

                        Show Notes

                        • Family Background and Career Journey (00:02:23) Donny Seyfer shares his family's history in the automotive industry and his journey into the professional business.
                        • Formation and Growth of NASTF (00:04:20) 
                        • Empowering Independent Techs (00:09:39) 
                        • Evolution of NASTF's Structure (00:11:35) 
                        • Stakeholders and Board Members (00:13:27) 
                        • Reprogramming Events and Knowledge Base (00:15:24)
                        • Challenges in Supporting Legacy Vehicles (00:21:15) 
                        • Development of Tools for Key Code Delivery (00:25:08) 
                        • Game Theory Pitch (00:30:50) 
                        • Secure Data Release Model (00:32:04) 
                        • Scan Tool Validation Program (00:39:09)
                        • The VSP Program (00:45:14) 
                        • Vehicle Theft and Security (00:46:07)
                        • System Testing and Updates (00:53:55) 
                        • Engagement with Lawmakers and Automakers (00:54:43) 
                        • Tool functionality and availability (00:59:58)
                        • Service information access issues (01:00:31) 
                        • Tooling and VSP credentials (01:04:51) 
                        • Addressing illicit tool use (01:07:17) 

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/


                        ]]>                        Donny Seyfer from the National Automotive Service Task Force (NASTF) discusses the importance of ongoing training for technicians and the challenges they face in accessing information and tools. Seyfer emphasizes the need for collaboration with automakers and lawmakers to improve security measures and technical support.

                        Show Notes

                        • Family Background and Career Journey (00:02:23) Donny Seyfer shares his family's history in the automotive industry and his journey into the professional business.
                        • Formation and Growth of NASTF (00:04:20) 
                        • Empowering Independent Techs (00:09:39) 
                        • Evolution of NASTF's Structure (00:11:35) 
                        • Stakeholders and Board Members (00:13:27) 
                        • Reprogramming Events and Knowledge Base (00:15:24)
                        • Challenges in Supporting Legacy Vehicles (00:21:15) 
                        • Development of Tools for Key Code Delivery (00:25:08) 
                        • Game Theory Pitch (00:30:50) 
                        • Secure Data Release Model (00:32:04) 
                        • Scan Tool Validation Program (00:39:09)
                        • The VSP Program (00:45:14) 
                        • Vehicle Theft and Security (00:46:07)
                        • System Testing and Updates (00:53:55) 
                        • Engagement with Lawmakers and Automakers (00:54:43) 
                        • Tool functionality and availability (00:59:58)
                        • Service information access issues (01:00:31) 
                        • Tooling and VSP credentials (01:04:51) 
                        • Addressing illicit tool use (01:07:17) 

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/


                        ]]>                        cbcb42dd-f777-4938-9ba4-02ddc126d868Wed, 14 Feb 2024 00:15:00 -040001:10:28falsebonus                        The Off-Road to Success: Darrin Barney's Journey in 4x4s and Business Coaching [E087] - The Auto Repair Marketing PodcastThe Off-Road to Success: Darrin Barney's Journey in 4x4s and Business Coaching [E087] - The Auto Repair Marketing PodcastGet to know Darrin Barney, the family man, Jeep Enthusiast, multi-business owner, and friend to many. Take away some helpful tips, but a ton of inspiration from the owner of Barney Brothers Off Road and Repair and Elite Worldwide.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Show Notes

                        • Outdoor Adventures and Family Culture (00:00:53) The hosts and guest discuss their shared experiences in outdoor activities, particularly off-roading, and the impact of family culture on their businesses.
                        • Off-Roading and Team Building (00:01:35) The conversation shifts to the off-roading event where the hosts joined the guest's team, emphasizing the importance of getting out of the business environment to learn about people.
                        • Influence of Family Culture (00:02:24) The guest shares how his family's love for outdoor activities and off-roading has been integrated into their family culture, influencing their children's upbringing.
                        • Early Off-Roading Experiences (00:04:33) The guest reminisces about his early experiences with off-roading, starting with his father's 1946 Willys and how it shaped his passion for the activity.
                        • Off-Roading Environments (00:06:28) Discussion about the diverse off-roading environments, including the challenges of mud and the beauty of the landscapes where they engage in off-roading activities.
                        • Shared Love for Off-Roading Locations (00:08:44) The hosts express their admiration for a favorite off-roading location and share a personal anecdote about their experiences there.
                        • First Jobs and Passion for Customer Service (00:10:39) The guest shares his first paying jobs, including building tennis courts and managing a western wear store, emphasizing his passion for customer service and making a difference in people's lives.
                        • Barn Brothers Offroad (00:12:31) Darrin shares the story of how Barn Brothers Offroad came to be and the challenges they faced.
                        • Learning from Bob and Kim (00:13:21) Darrin talks about the valuable lessons he learned from the owners of Fort Collins 4x4, Bob and Kim, and the importance of connecting with customers.
                        • Starting the Business (00:14:07) Darrin discusses the initial challenges and the support from his family in starting the business.
                        • Growing the Business (00:16:13) Darrin reflects on the growth of the business, the need for coaching, and the impact of learning from mistakes.
                        • RepairPal Sponsorship (00:17:25) A discussion about RepairPal and its benefits for auto repair shops.
                        • Challenges of Owning a Specialty Shop (00:19:20) Darrin shares insights into the challenges of owning a specialty shop and the importance of being prepared for daily uncertainties.
                        • Recruiting Specialized Technicians (00:23:12) The conversation shifts to recruiting specialized technicians and the diverse range of tasks they may encounter.
                        • Specialty Shop Marketing (00:24:34)
                        • Discussion on marketing strategies for specialty auto repair shops and the importance of showcasing fun activities.
                        • Understanding Your Customer (00:25:00) Emphasizing the need to understand the customer's expectations and interests in marketing a specialty shop.
                        • Customer Excitement (00:26:33) Highlighting the difference in customer excitement between traditional auto repair and specialty off-road services.
                        • Off-Roading Adventures (00:27:07) The rewarding experience of participating in off-roading activities and the joy of helping customers achieve the unexpected.
                        • Passion for Coaching (00:30:33) The speaker's passion for coaching and the impact of coaching on their life and business.
                        • Freedom and Coaching (00:32:47) The speaker's goal to provide freedom and guidance to shop owners through coaching, based on personal experiences.
                        • Impact of Coaching (00:33:46) The transformative impact of coaching on business and personal life, emphasizing the need for guidance and direction.
                        • Coaching Success (00:34:56) The speaker's realization of the benefits of following coaching advice and the positive impact on their business.
                        • Family Impact and Business Vision (00:35:53) Discussion on the residual impact of family experiences on work ethic and empathy in business.
                        • Coaching and Mentorship (00:37:06) The importance of mentorship and coaching in preventing business struggles and handling tough situations.
                        • Expanding Coaching Services (00:39:01) Elite Worldwide's ability to assist boat repair shops and other non-standard automotive repair businesses.
                        • Speed Round with Darrin Barney (00:39:20) Quick-fire questions and answers on personal preferences and interests.
                        • Favorite Book and Music Passion (00:40:12) Discussion on a favorite book and the passion for music and recording.
                        • Contact Information and Farewell (00:41:19) How to reach out to Darrin Barney and closing remarks on the podcast episode.

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com 

                        Lagniappe (Books, Links, Other Podcasts, etc)

                        Barney Brothers Off Road and Repair

                        Elite Worldwide

                        d.barney@eliteworldwide.com

                        ]]>                        Get to know Darrin Barney, the family man, Jeep Enthusiast, multi-business owner, and friend to many. Take away some helpful tips, but a ton of inspiration from the owner of Barney Brothers Off Road and Repair and Elite Worldwide.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Show Notes

                        • Outdoor Adventures and Family Culture (00:00:53) The hosts and guest discuss their shared experiences in outdoor activities, particularly off-roading, and the impact of family culture on their businesses.
                        • Off-Roading and Team Building (00:01:35) The conversation shifts to the off-roading event where the hosts joined the guest's team, emphasizing the importance of getting out of the business environment to learn about people.
                        • Influence of Family Culture (00:02:24) The guest shares how his family's love for outdoor activities and off-roading has been integrated into their family culture, influencing their children's upbringing.
                        • Early Off-Roading Experiences (00:04:33) The guest reminisces about his early experiences with off-roading, starting with his father's 1946 Willys and how it shaped his passion for the activity.
                        • Off-Roading Environments (00:06:28) Discussion about the diverse off-roading environments, including the challenges of mud and the beauty of the landscapes where they engage in off-roading activities.
                        • Shared Love for Off-Roading Locations (00:08:44) The hosts express their admiration for a favorite off-roading location and share a personal anecdote about their experiences there.
                        • First Jobs and Passion for Customer Service (00:10:39) The guest shares his first paying jobs, including building tennis courts and managing a western wear store, emphasizing his passion for customer service and making a difference in people's lives.
                        • Barn Brothers Offroad (00:12:31) Darrin shares the story of how Barn Brothers Offroad came to be and the challenges they faced.
                        • Learning from Bob and Kim (00:13:21) Darrin talks about the valuable lessons he learned from the owners of Fort Collins 4x4, Bob and Kim, and the importance of connecting with customers.
                        • Starting the Business (00:14:07) Darrin discusses the initial challenges and the support from his family in starting the business.
                        • Growing the Business (00:16:13) Darrin reflects on the growth of the business, the need for coaching, and the impact of learning from mistakes.
                        • RepairPal Sponsorship (00:17:25) A discussion about RepairPal and its benefits for auto repair shops.
                        • Challenges of Owning a Specialty Shop (00:19:20) Darrin shares insights into the challenges of owning a specialty shop and the importance of being prepared for daily uncertainties.
                        • Recruiting Specialized Technicians (00:23:12) The conversation shifts to recruiting specialized technicians and the diverse range of tasks they may encounter.
                        • Specialty Shop Marketing (00:24:34)
                        • Discussion on marketing strategies for specialty auto repair shops and the importance of showcasing fun activities.
                        • Understanding Your Customer (00:25:00) Emphasizing the need to understand the customer's expectations and interests in marketing a specialty shop.
                        • Customer Excitement (00:26:33) Highlighting the difference in customer excitement between traditional auto repair and specialty off-road services.
                        • Off-Roading Adventures (00:27:07) The rewarding experience of participating in off-roading activities and the joy of helping customers achieve the unexpected.
                        • Passion for Coaching (00:30:33) The speaker's passion for coaching and the impact of coaching on their life and business.
                        • Freedom and Coaching (00:32:47) The speaker's goal to provide freedom and guidance to shop owners through coaching, based on personal experiences.
                        • Impact of Coaching (00:33:46) The transformative impact of coaching on business and personal life, emphasizing the need for guidance and direction.
                        • Coaching Success (00:34:56) The speaker's realization of the benefits of following coaching advice and the positive impact on their business.
                        • Family Impact and Business Vision (00:35:53) Discussion on the residual impact of family experiences on work ethic and empathy in business.
                        • Coaching and Mentorship (00:37:06) The importance of mentorship and coaching in preventing business struggles and handling tough situations.
                        • Expanding Coaching Services (00:39:01) Elite Worldwide's ability to assist boat repair shops and other non-standard automotive repair businesses.
                        • Speed Round with Darrin Barney (00:39:20) Quick-fire questions and answers on personal preferences and interests.
                        • Favorite Book and Music Passion (00:40:12) Discussion on a favorite book and the passion for music and recording.
                        • Contact Information and Farewell (00:41:19) How to reach out to Darrin Barney and closing remarks on the podcast episode.

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com 

                        Lagniappe (Books, Links, Other Podcasts, etc)

                        Barney Brothers Off Road and Repair

                        Elite Worldwide

                        d.barney@eliteworldwide.com

                        ]]>                        a3704da8-f11c-47ea-ab61-e56c82e14559Wed, 14 Feb 2024 00:15:00 -040042:24falsebonus                        “Not Your Grandfather’s Air Conditioning Anymore!” [RR 927]“Not Your Grandfather’s Air Conditioning Anymore!” [RR 927]Nissens Automotive Show Notes
                        • Watch Full Video Episode
                        • Learn More About MACS (Mobile Air Climate Systems Association): https://macsmobileairclimate.org/
                        • Importance of training and industry legacy (00:02:05) Michael discusses the significance of training, family legacy in the industry, and the need to understand the past for the future.
                        • Changes in automotive air conditioning (00:06:08) Michael explains how air conditioning technology has changed, emphasizing the impact on vehicle components and functionality.
                        • Heat pumps in electric and hybrid vehicles (00:10:15) Michael explains the role of heat pumps in electric and hybrid vehicles.
                        • Refrigerant and technology standards (00:13:34) Discussion on the impact of refrigerant standards, environmental considerations, and the need for understanding chemical and refrigerant properties.
                        • Future refrigerant technology (00:17:33) Insights into future refrigerant technology, including the challenges and considerations for electric vehicles and heat pump systems.
                        • The challenge of introducing new refrigerants (00:18:29) Discussion on the challenges of introducing replacement refrigerants.
                        • Importance of air conditioning training (00:22:51) Emphasis on the value of staying updated with air conditioning training and the upcoming training classes on heat pumps.
                        • Challenges in implementing new practices (00:32:47) Discussion on the challenges in getting technicians to adopt new practices and the need for proper training and information dissemination.
                        • The impact of improper maintenance on warranties (00:30:58) The implications of improper maintenance on heat pump systems and the financial consequences for shops.
                        • The need for compliance and best practices (00:34:36) Emphasis on the importance of following proper procedures and best practices in air conditioning maintenance to avoid potential breakdowns and higher costs.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        Nissens Automotive Show Notes
                        • Watch Full Video Episode
                        • Learn More About MACS (Mobile Air Climate Systems Association): https://macsmobileairclimate.org/
                        • Importance of training and industry legacy (00:02:05) Michael discusses the significance of training, family legacy in the industry, and the need to understand the past for the future.
                        • Changes in automotive air conditioning (00:06:08) Michael explains how air conditioning technology has changed, emphasizing the impact on vehicle components and functionality.
                        • Heat pumps in electric and hybrid vehicles (00:10:15) Michael explains the role of heat pumps in electric and hybrid vehicles.
                        • Refrigerant and technology standards (00:13:34) Discussion on the impact of refrigerant standards, environmental considerations, and the need for understanding chemical and refrigerant properties.
                        • Future refrigerant technology (00:17:33) Insights into future refrigerant technology, including the challenges and considerations for electric vehicles and heat pump systems.
                        • The challenge of introducing new refrigerants (00:18:29) Discussion on the challenges of introducing replacement refrigerants.
                        • Importance of air conditioning training (00:22:51) Emphasis on the value of staying updated with air conditioning training and the upcoming training classes on heat pumps.
                        • Challenges in implementing new practices (00:32:47) Discussion on the challenges in getting technicians to adopt new practices and the need for proper training and information dissemination.
                        • The impact of improper maintenance on warranties (00:30:58) The implications of improper maintenance on heat pump systems and the financial consequences for shops.
                        • The need for compliance and best practices (00:34:36) Emphasis on the importance of following proper procedures and best practices in air conditioning maintenance to avoid potential breakdowns and higher costs.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        2d525da0-696b-4c6f-aa3a-a6cfd5f83cb8Tue, 13 Feb 2024 00:15:00 -040036:07falsefull927927                        Navigating the Impact of Technician Shortages on Auto Repair Shop Productivity and Revenue [E151] - Chris Cotton Weekly BlitzNavigating the Impact of Technician Shortages on Auto Repair Shop Productivity and Revenue [E151] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching addresses the critical issue of technician shortages in the auto repair industry. He discusses how this shortage affects shop productivity and revenue, with shops struggling to keep up with the demand due to a lack of skilled technicians. Cotton cites a Tech Force Foundation report predicting a significant need for technicians by 2024. He explores reasons behind the shortage, such as retirements, low female representation, high turnover among young workers, and fewer automotive program graduates. Cotton concludes with strategies for attracting and retaining talent, including better work schedules, compensation, career development, and education.

                        • Productivity (00:01:11) Discussion on the impact of technician shortage on shop productivity and revenue.
                        • Vehicles per Bay (00:02:33) Explanation of the increase in vehicles per bay and its impact on repair orders.
                        • Attracting Technicians (00:03:52) Importance of attracting and retaining technicians to maximize shop capacity and revenue.
                        • Technician Supply and Demand (00:05:52) Insights from the 2022 Tech Force Foundation report on the shortage of technicians and its impact on the industry.
                        • Impact of Technician Shortage (00:08:15) Calculation of revenue loss due to technician shortage and its impact on service capacity.
                        • Challenges in Attracting Technicians (00:11:43) Discussion on the reasons for the shortage of technicians and the challenges in attracting new talent to the industry.
                        • Remedies for Technician Shortage (00:16:34) Suggestions for addressing the barriers in attracting and retaining technicians, including training and career development.
                        • Technicians' Work Schedule (00:20:59) Discussion about adjusting technicians' work schedules to attract and retain them.
                        • Outdated Mindset (00:21:30) Encouragement to adapt to the changing times and make necessary adjustments in the auto repair industry.
                        • Acknowledgment of Listeners and Sponsor (00:22:20) Expressing gratitude to the listeners and acknowledging the sponsor, Shop Marketing Pros, for their support.

                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                        ]]>                        The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching addresses the critical issue of technician shortages in the auto repair industry. He discusses how this shortage affects shop productivity and revenue, with shops struggling to keep up with the demand due to a lack of skilled technicians. Cotton cites a Tech Force Foundation report predicting a significant need for technicians by 2024. He explores reasons behind the shortage, such as retirements, low female representation, high turnover among young workers, and fewer automotive program graduates. Cotton concludes with strategies for attracting and retaining talent, including better work schedules, compensation, career development, and education.

                        • Productivity (00:01:11) Discussion on the impact of technician shortage on shop productivity and revenue.
                        • Vehicles per Bay (00:02:33) Explanation of the increase in vehicles per bay and its impact on repair orders.
                        • Attracting Technicians (00:03:52) Importance of attracting and retaining technicians to maximize shop capacity and revenue.
                        • Technician Supply and Demand (00:05:52) Insights from the 2022 Tech Force Foundation report on the shortage of technicians and its impact on the industry.
                        • Impact of Technician Shortage (00:08:15) Calculation of revenue loss due to technician shortage and its impact on service capacity.
                        • Challenges in Attracting Technicians (00:11:43) Discussion on the reasons for the shortage of technicians and the challenges in attracting new talent to the industry.
                        • Remedies for Technician Shortage (00:16:34) Suggestions for addressing the barriers in attracting and retaining technicians, including training and career development.
                        • Technicians' Work Schedule (00:20:59) Discussion about adjusting technicians' work schedules to attract and retain them.
                        • Outdated Mindset (00:21:30) Encouragement to adapt to the changing times and make necessary adjustments in the auto repair industry.
                        • Acknowledgment of Listeners and Sponsor (00:22:20) Expressing gratitude to the listeners and acknowledging the sponsor, Shop Marketing Pros, for their support.

                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                        ]]>                        2f6d2887-de9d-4eaa-bb3c-955f5731f0b9Mon, 12 Feb 2024 00:15:00 -040018:26falsebonus                        Which Scan Tool Should I Buy? Vision Hi-Tech Training & Expo 2024 [RR 926]Which Scan Tool Should I Buy? Vision Hi-Tech Training & Expo 2024 [RR 926] Insights to the Vision Hi-Tech Training & Expo 2024 Class “Which Scan Tool Should I Buy?" on Thursday, February, 29, from 1pm-5pm. Our panel discusses the importance of tailoring scan tool recommendations to a technician's specific needs, including the car lines they work on, their budget, and the features they require. Don't sit on the value of seeking advice from experienced users and trainers to make informed decisions. Justin Morgan LMV Bavarian Technical Support and Trainer, ASE-Wave Technical Ambassador. Justin’s Previous Episode HERE. Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE. Scott Shotton, The Driveability Guys. Scott’s previous episodes HERE. Show Notes
                        • Watch Full Video Episode
                        • Vision Hi-Tech Training & Expo: https://visionkc.com/
                        • Which Scan Tool Should I Buy? Thursday, February 29, 2024, 1pm-5pm
                        • Importance of proper training (00:01:18) The need for proper training in understanding the capabilities and limitations of scan tools.
                        • Factors to consider when recommending a scan tool (00:04:35) Questions to ask when recommending a scan tool, including car lines, functionalities, and budget considerations.
                        • Impact of feedback on scan tool development (00:06:08) Discussion on the importance of feedback from users and the impact of feedback on the development and availability of scan tools.
                        • Remote access and networking (00:10:02) The benefits of remote access for professional tech support and peer-to-peer networking among technicians.
                        • Understanding the capabilities of scan tools (00:13:34) Discussion on the importance of understanding the capabilities and limitations of scan tools before making a purchase.
                        • Importance of Proper Training (00:19:42) The importance of proper training before investing in tools and the impact of buying from industry-connected vendors.
                        • The Value of Support (00:22:04) The significance of having support when using tools, illustrated by a story about receiving support for a scope issue.
                        • Learning Methods (00:25:30) Discussion on different training methods, with a focus on the effectiveness of hands-on and in-person training.
                        • Virtual Training Challenges (00:26:51) The challenges of virtual training and the importance of in-person training to understand diagnostic processes.
                        • Hybrid Training Approach (00:32:08) Exploring the idea of a hybrid training approach combining virtual classes and hands-on sessions for better learning.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                         Insights to the Vision Hi-Tech Training & Expo 2024 Class “Which Scan Tool Should I Buy?" on Thursday, February, 29, from 1pm-5pm. Our panel discusses the importance of tailoring scan tool recommendations to a technician's specific needs, including the car lines they work on, their budget, and the features they require. Don't sit on the value of seeking advice from experienced users and trainers to make informed decisions. Justin Morgan LMV Bavarian Technical Support and Trainer, ASE-Wave Technical Ambassador. Justin’s Previous Episode HERE. Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE. Scott Shotton, The Driveability Guys. Scott’s previous episodes HERE. Show Notes
                        • Watch Full Video Episode
                        • Vision Hi-Tech Training & Expo: https://visionkc.com/
                        • Which Scan Tool Should I Buy? Thursday, February 29, 2024, 1pm-5pm
                        • Importance of proper training (00:01:18) The need for proper training in understanding the capabilities and limitations of scan tools.
                        • Factors to consider when recommending a scan tool (00:04:35) Questions to ask when recommending a scan tool, including car lines, functionalities, and budget considerations.
                        • Impact of feedback on scan tool development (00:06:08) Discussion on the importance of feedback from users and the impact of feedback on the development and availability of scan tools.
                        • Remote access and networking (00:10:02) The benefits of remote access for professional tech support and peer-to-peer networking among technicians.
                        • Understanding the capabilities of scan tools (00:13:34) Discussion on the importance of understanding the capabilities and limitations of scan tools before making a purchase.
                        • Importance of Proper Training (00:19:42) The importance of proper training before investing in tools and the impact of buying from industry-connected vendors.
                        • The Value of Support (00:22:04) The significance of having support when using tools, illustrated by a story about receiving support for a scope issue.
                        • Learning Methods (00:25:30) Discussion on different training methods, with a focus on the effectiveness of hands-on and in-person training.
                        • Virtual Training Challenges (00:26:51) The challenges of virtual training and the importance of in-person training to understand diagnostic processes.
                        • Hybrid Training Approach (00:32:08) Exploring the idea of a hybrid training approach combining virtual classes and hands-on sessions for better learning.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                        bf0ed9db-9e14-461d-95ae-0bf772d8441cFri, 09 Feb 2024 00:15:00 -040037:49falsefull926926                        Selling Tires : Can you Afford Not To? With Mike Edge [E104] - Business By The NumbersSelling Tires : Can you Afford Not To? With Mike Edge [E104] - Business By The NumbersIn this week’s episode of Business by the Numbers, Hunt welcomes Mike Edge from Tread Partners, a fellow podcaster from the Gain Traction Podcast. The dialogue explores the symbiotic relationship between tire sales and auto repair services, emphasizing the strategic value of incorporating tire sales into auto repair shops' service offerings.

                        • Why Sell Tires in Auto Repair Shops? Discover why even repair shops traditionally not focused on tire sales should consider offering tires to their customers. Mike Edge shares insights on how selling tires isn't just about the transaction; it's about fostering long-term, loyal customer relationships. This segment explores the concept that selling tires can be a gateway to securing a customer's business for all their vehicle maintenance needs over the next three to five years.
                        • Operational Insights and Strategies: Learn from the practical experiences and strategies of shop owners who have successfully integrated tire sales into their business model. This part of the discussion sheds light on operational considerations, such as space management, inventory selection based on local demand, and the logistics of tire delivery and installation. It also addresses the challenges and benefits of balancing tire sales with high-margin service work, ensuring shops can maintain profitability while enhancing customer satisfaction and retention.
                        • Navigating Equipment and Supplier Relationships: For shops considering entering the tire business, this section provides valuable advice on selecting the right equipment and building beneficial relationships with tire wholesalers and distributors. It emphasizes the importance of investing in high-quality, reliable equipment to streamline operations and enhance service quality. Mike also highlights the critical role of choosing a supportive wholesaler, one that not only offers competitive pricing but also provides exceptional service, ensuring shops can meet their customers' needs efficiently and effectively.
                        • Realities of the Tire Business With Hunt Demarest of Paar, Melis & Associates

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        In this week’s episode of Business by the Numbers, Hunt welcomes Mike Edge from Tread Partners, a fellow podcaster from the Gain Traction Podcast. The dialogue explores the symbiotic relationship between tire sales and auto repair services, emphasizing the strategic value of incorporating tire sales into auto repair shops' service offerings.

                        • Why Sell Tires in Auto Repair Shops? Discover why even repair shops traditionally not focused on tire sales should consider offering tires to their customers. Mike Edge shares insights on how selling tires isn't just about the transaction; it's about fostering long-term, loyal customer relationships. This segment explores the concept that selling tires can be a gateway to securing a customer's business for all their vehicle maintenance needs over the next three to five years.
                        • Operational Insights and Strategies: Learn from the practical experiences and strategies of shop owners who have successfully integrated tire sales into their business model. This part of the discussion sheds light on operational considerations, such as space management, inventory selection based on local demand, and the logistics of tire delivery and installation. It also addresses the challenges and benefits of balancing tire sales with high-margin service work, ensuring shops can maintain profitability while enhancing customer satisfaction and retention.
                        • Navigating Equipment and Supplier Relationships: For shops considering entering the tire business, this section provides valuable advice on selecting the right equipment and building beneficial relationships with tire wholesalers and distributors. It emphasizes the importance of investing in high-quality, reliable equipment to streamline operations and enhance service quality. Mike also highlights the critical role of choosing a supportive wholesaler, one that not only offers competitive pricing but also provides exceptional service, ensuring shops can meet their customers' needs efficiently and effectively.
                        • Realities of the Tire Business With Hunt Demarest of Paar, Melis & Associates

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        0a225435-eb46-4ffd-809b-1a19b1aa2018Thu, 08 Feb 2024 00:15:00 -040039:20falsebonus                        Service Advisor Role Play #7 [THA 366]Service Advisor Role Play #7 [THA 366]
                        Through role playing exercises, our panel demonstrates different approaches to selling and communicating with customers. They emphasize the importance of understanding customer needs, building rapport, and being direct when necessary. The discussion covers the significance of tone, trust-building, technical knowledge, and authenticity in customer interactions. The episode concludes with a focus on continuous learning and the value of a supportive work environment. Rena Rennebohm, CEO and Creator of Empowered Advisor. Rena’s previous episodes HERE. Matt Bellinger, Service Plus, Watertown, NY Ali Norton, Rozema’s Car Care in Hudsonville, MI. Lee Fleming, SA Coach with Empowered Advisor Megan Dineff, Ervine’s Auto Repair and Grand Rapids Hybrid, Grand Rapids, MI
                        Show Notes:
                        • Watch Full Video Episode
                        • Previous Service Advisor Role Play Episodes
                        • Megan's role-play (00:03:31) Megan, as the "friendship advisor," interacts with a customer and presents service recommendations.
                        • Discussion on customer buying style (00:06:48) Analysis of Megan's approach as a "friendship advisor" and its relevance to customer interactions.
                        • Matt's role-play (00:09:44) Matt, as the service advisor, interacts with a direct dominant customer and presents service recommendations.
                        • Discussion and feedback on Matt's role-play (00:11:37) Feedback and analysis of Matt's role-play, focusing on adapting to the direct dominant customer's buying style.
                        • Discussion on adapting to customer style (00:13:06) Importance of reading and adapting to the customer's communication style and preferences.
                        • Ali's role-play (00:17:50) Ali, as the service advisor, interacts with a technical customer and engages in initial conversation.
                        • Technical training impact (00:21:48) Discussion on the impact of technical training on service advisors and its potential misuse.
                        • Adapting to customer buying style (00:25:20) Advisors discuss the importance of adapting to the customer's buying style and the need to gauge their interest in technical information.
                        • Reading customer tone and style (00:27:26) Advisors share experiences and techniques for reading and adapting to customer tone and buying style.
                        • Building trust with new clients (00:33:44) Strategies for building trust and relationships with new clients, focusing on value proposition and setting expectations.
                        • Providing the Best Customer Experience (00:36:30) Tips on how to communicate to customers that they will receive the best experience at the auto repair shop.
                        • Empowering Customers to Ask Questions (00:37:23) Encouragement for customers to ask questions and for service advisors to be open to asking technicians for information.
                        • Being Authentic with Customers (00:38:19) The importance of being authentic with customers and ensuring that correct information is provided, even if it means putting them on hold.
                        • Learning from Customers (00:40:23) The value of learning from customers and the impact of technical training on the industry.

                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>
                        Through role playing exercises, our panel demonstrates different approaches to selling and communicating with customers. They emphasize the importance of understanding customer needs, building rapport, and being direct when necessary. The discussion covers the significance of tone, trust-building, technical knowledge, and authenticity in customer interactions. The episode concludes with a focus on continuous learning and the value of a supportive work environment. Rena Rennebohm, CEO and Creator of Empowered Advisor. Rena’s previous episodes HERE. Matt Bellinger, Service Plus, Watertown, NY Ali Norton, Rozema’s Car Care in Hudsonville, MI. Lee Fleming, SA Coach with Empowered Advisor Megan Dineff, Ervine’s Auto Repair and Grand Rapids Hybrid, Grand Rapids, MI
                        Show Notes:
                        • Watch Full Video Episode
                        • Previous Service Advisor Role Play Episodes
                        • Megan's role-play (00:03:31) Megan, as the "friendship advisor," interacts with a customer and presents service recommendations.
                        • Discussion on customer buying style (00:06:48) Analysis of Megan's approach as a "friendship advisor" and its relevance to customer interactions.
                        • Matt's role-play (00:09:44) Matt, as the service advisor, interacts with a direct dominant customer and presents service recommendations.
                        • Discussion and feedback on Matt's role-play (00:11:37) Feedback and analysis of Matt's role-play, focusing on adapting to the direct dominant customer's buying style.
                        • Discussion on adapting to customer style (00:13:06) Importance of reading and adapting to the customer's communication style and preferences.
                        • Ali's role-play (00:17:50) Ali, as the service advisor, interacts with a technical customer and engages in initial conversation.
                        • Technical training impact (00:21:48) Discussion on the impact of technical training on service advisors and its potential misuse.
                        • Adapting to customer buying style (00:25:20) Advisors discuss the importance of adapting to the customer's buying style and the need to gauge their interest in technical information.
                        • Reading customer tone and style (00:27:26) Advisors share experiences and techniques for reading and adapting to customer tone and buying style.
                        • Building trust with new clients (00:33:44) Strategies for building trust and relationships with new clients, focusing on value proposition and setting expectations.
                        • Providing the Best Customer Experience (00:36:30) Tips on how to communicate to customers that they will receive the best experience at the auto repair shop.
                        • Empowering Customers to Ask Questions (00:37:23) Encouragement for customers to ask questions and for service advisors to be open to asking technicians for information.
                        • Being Authentic with Customers (00:38:19) The importance of being authentic with customers and ensuring that correct information is provided, even if it means putting them on hold.
                        • Learning from Customers (00:40:23) The value of learning from customers and the impact of technical training on the industry.

                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                        85bec6d0-9727-4276-8c40-6e3954905a9cThu, 08 Feb 2024 00:15:00 -040042:12falsefull366366                        What We Can Learn From Mrs. Doubtfire [E120] - Automotive Field TheoryWhat We Can Learn From Mrs. Doubtfire [E120] - Automotive Field TheoryFind out how the movie Mrs. Doubtfire relates to the automotive industry. Matt Fanslow explores the motivation behind self-improvement and giving credit when using someone else's knowledge or ideas.

                        Show Notes

                        • Mrs. Doubtfire Movie Analysis (00:01:05) Analysis of the movie "Mrs. Doubtfire" and its characters, discussing the dynamics of the relationships and the impact on the main character's behavior.
                        • Motivation and Improvement (00:03:23) Exploration of the motivation to improve, drawing parallels from the movie's characters and their impact on personal growth.
                        • Learning from Others (00:09:30) Discussion about learning from colleagues and other professionals in the automotive repair industry, focusing on gaining inspiration and improving skills.
                        • Robin Williams and Improvisation (00:13:48) Reflection on the comedic genius of Robin Williams and his unique improvisational skills, leading to a discussion about his impact on the comedy community.
                        • Robin Williams' Legacy (00:16:16) Reflection on the impact of Robin Williams' passing and his reputation in the comedy world, addressing the complexities of his suicide and the issue of joke theft in comedy.
                        • Giving Credit to Intellectual Property (00:18:47) Importance of referencing and giving credit when using someone else's knowledge or ideas.

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/


                        ]]>                        Find out how the movie Mrs. Doubtfire relates to the automotive industry. Matt Fanslow explores the motivation behind self-improvement and giving credit when using someone else's knowledge or ideas.

                        Show Notes

                        • Mrs. Doubtfire Movie Analysis (00:01:05) Analysis of the movie "Mrs. Doubtfire" and its characters, discussing the dynamics of the relationships and the impact on the main character's behavior.
                        • Motivation and Improvement (00:03:23) Exploration of the motivation to improve, drawing parallels from the movie's characters and their impact on personal growth.
                        • Learning from Others (00:09:30) Discussion about learning from colleagues and other professionals in the automotive repair industry, focusing on gaining inspiration and improving skills.
                        • Robin Williams and Improvisation (00:13:48) Reflection on the comedic genius of Robin Williams and his unique improvisational skills, leading to a discussion about his impact on the comedy community.
                        • Robin Williams' Legacy (00:16:16) Reflection on the impact of Robin Williams' passing and his reputation in the comedy world, addressing the complexities of his suicide and the issue of joke theft in comedy.
                        • Giving Credit to Intellectual Property (00:18:47) Importance of referencing and giving credit when using someone else's knowledge or ideas.

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/


                        ]]>                        25e79999-702a-4b60-944b-05c9d69180e5Wed, 07 Feb 2024 00:15:00 -040023:20falsebonus                        Naming Your Auto Repair Shop [E086] - The Auto Repair Marketing PodcastNaming Your Auto Repair Shop [E086] - The Auto Repair Marketing PodcastOur first auto repair shop was named “Behind the Star.” That may make you want to stop listening right now as we clearly had no idea what we were doing. But if we learn from our mistakes, we have a more comprehensive education than most! Through the years as we’ve worked with many different clients, we’ve seen just about every problem a business could have with a name. In this episode, we share some things you’ll want to think about when naming an auto repair shop.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Show Notes

                        • Naming Your Auto Repair Shop (00:00:10) Discussion about the importance and considerations when naming an auto repair shop.
                        • The Story of Naming Their Shop (00:03:14) Personal anecdote about the process of naming their auto repair shop and the challenges they faced.
                        • Putting a Particular Service in the Name (00:08:00) Advice on the potential pitfalls of including a specific service in the name of an auto repair shop.
                        • Using Street Names in Business Name (00:11:52) Considerations and examples of using street names in the business name, including potential challenges.
                        • Using Your Name in the Business (00:13:58) Discussion about the implications of using personal names in the business name and potential future challenges.
                        • Confusing Names and Search Engines (00:15:01) Using names that confuse search engines and examples of real-world consequences.
                        • Creative Naming and Spelling (00:16:14) The pitfalls of overly creative or misspelled business names and their impact on searchability.
                        • Spelling and Pronunciation (00:18:18) The challenges of hard-to-spell or hard-to-pronounce names, with specific examples from Louisiana.
                        • Domain Name Considerations (00:20:27) Tips for choosing a domain name, including avoiding confusion and competitor-related issues.
                        • Competitor Domain Names (00:24:26) The importance of checking closely related domain names to avoid confusion with competitors.
                        • Final Remarks and Contact Information (00:25:30) Summarizing the naming considerations and promoting engagement with the podcast and sponsor.

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com 

                        ]]>                        Our first auto repair shop was named “Behind the Star.” That may make you want to stop listening right now as we clearly had no idea what we were doing. But if we learn from our mistakes, we have a more comprehensive education than most! Through the years as we’ve worked with many different clients, we’ve seen just about every problem a business could have with a name. In this episode, we share some things you’ll want to think about when naming an auto repair shop.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Show Notes

                        • Naming Your Auto Repair Shop (00:00:10) Discussion about the importance and considerations when naming an auto repair shop.
                        • The Story of Naming Their Shop (00:03:14) Personal anecdote about the process of naming their auto repair shop and the challenges they faced.
                        • Putting a Particular Service in the Name (00:08:00) Advice on the potential pitfalls of including a specific service in the name of an auto repair shop.
                        • Using Street Names in Business Name (00:11:52) Considerations and examples of using street names in the business name, including potential challenges.
                        • Using Your Name in the Business (00:13:58) Discussion about the implications of using personal names in the business name and potential future challenges.
                        • Confusing Names and Search Engines (00:15:01) Using names that confuse search engines and examples of real-world consequences.
                        • Creative Naming and Spelling (00:16:14) The pitfalls of overly creative or misspelled business names and their impact on searchability.
                        • Spelling and Pronunciation (00:18:18) The challenges of hard-to-spell or hard-to-pronounce names, with specific examples from Louisiana.
                        • Domain Name Considerations (00:20:27) Tips for choosing a domain name, including avoiding confusion and competitor-related issues.
                        • Competitor Domain Names (00:24:26) The importance of checking closely related domain names to avoid confusion with competitors.
                        • Final Remarks and Contact Information (00:25:30) Summarizing the naming considerations and promoting engagement with the podcast and sponsor.

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com 

                        ]]>                        1c1aca9d-d3ef-4a9a-9400-815b8561d1a5Wed, 07 Feb 2024 00:15:00 -040026:52falsebonus                        Automotive Training: A Business Strategy [RR 925]Automotive Training: A Business Strategy [RR 925]There is no getting around the importance of training and mentorship in the automotive service repair industry. A strong commitment to training provides many long-term benefits for business growth. A collaborative approach to learning is encouraged, creating in-house experts and fostering a culture of continuous improvement. Brandon advocates for staying technologically updated and customer-focused to ensure business success. The episode underscores training's vital role in enhancing customer service and business success.

                        Brandon Steckler, instructor for CarQuest Institute and WorldPAC Training Institute, Technical Editor for MotorAge Magazine. Brandon’s previous episodes HERE.


                        Show Notes


                        • Watch Full Video Episode


                        • The Importance of Mentorship (00:01:45) Brandon's mentor, Jim Morton, and the impact of mentorship on his career.


                        • Passing on Knowledge (00:02:53) Brandon's commitment to guiding and mentoring younger technicians.


                        • Learning from Mistakes (00:03:27) The value of sharing personal mistakes and lessons in training sessions.


                        • Influence and Impact (00:04:56) The significance of influencing and changing lives as a trainer in the automotive industry.


                        • Motivation for Technicians (00:05:24) The evolving motivations for technicians and the importance of ongoing education.


                        • The Role of Training (00:06:15) The critical role of ongoing education and networking for technicians.


                        • Engaging Training (00:07:03) Brandon's approach to engaging and building trust with trainees.


                        • Staying Current (00:11:07) The importance of continuous learning and the 85% rule


                        • Teaching in Europe (00:16:30) Brandon's experience teaching in the UK and Ireland, and plans for future classes.


                        • Importance of Mentorship (00:18:27) Brandon discusses the value of sharing mistakes and not being a hero in teaching, emphasizing mentorship.


                        • Encouraging Questions (00:20:11) The positive impact of asking questions and fostering a network of knowledge in training sessions.


                        • Creating Technical Content (00:22:51) Brandon's process for creating technical videos and the importance of creating useful content for technicians.


                        • Value of Training (00:26:48) Brandon's approach to building confidence in technicians through training and the impact of a positive learning environment.


                        • Understanding Shop Ownership (00:29:08) Brandon's realization of the responsibilities and challenges of shop ownership and the importance of a well-rounded skill set.


                        • Managing Training Responsibilities (00:29:57) Discussion on the responsibility of shop owners to invest in structured training programs and the benefits of investing in employees.


                        • Challenges of Time and Money (00:31:40) The difficulty of allocating time and money for training, and the importance of seeing the return on investment in training.


                        • The Importance of Solutions (00:33:28) Emphasizing the need to focus on finding solutions rather than dwelling on problems, and the positive outcomes that result from this mindset.


                        Thanks to our Partner, NAPA Auto Care


                        Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care


                        Connect with the Podcast:


                        -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                        -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976


                        -Subscribe on YouTube: https://www.youtube.com/carmcapriotto


                        -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                        -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                        -Follow on Twitter: https://twitter.com/RResultsBiz


                        -Visit the Website: https://remarkableresults.biz/


                        -Join our Insider List: https://remarkableresults.biz/insider


                        -All books mentioned on our podcasts: https://remarkableresults.biz/books


                        -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                        -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                        -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                        -Special episode collections: https://remarkableresults.biz/collections

                        ]]>                        There is no getting around the importance of training and mentorship in the automotive service repair industry. A strong commitment to training provides many long-term benefits for business growth. A collaborative approach to learning is encouraged, creating in-house experts and fostering a culture of continuous improvement. Brandon advocates for staying technologically updated and customer-focused to ensure business success. The episode underscores training's vital role in enhancing customer service and business success.

                        Brandon Steckler, instructor for CarQuest Institute and WorldPAC Training Institute, Technical Editor for MotorAge Magazine. Brandon’s previous episodes HERE.


                        Show Notes


                        • Watch Full Video Episode


                        • The Importance of Mentorship (00:01:45) Brandon's mentor, Jim Morton, and the impact of mentorship on his career.


                        • Passing on Knowledge (00:02:53) Brandon's commitment to guiding and mentoring younger technicians.


                        • Learning from Mistakes (00:03:27) The value of sharing personal mistakes and lessons in training sessions.


                        • Influence and Impact (00:04:56) The significance of influencing and changing lives as a trainer in the automotive industry.


                        • Motivation for Technicians (00:05:24) The evolving motivations for technicians and the importance of ongoing education.


                        • The Role of Training (00:06:15) The critical role of ongoing education and networking for technicians.


                        • Engaging Training (00:07:03) Brandon's approach to engaging and building trust with trainees.


                        • Staying Current (00:11:07) The importance of continuous learning and the 85% rule


                        • Teaching in Europe (00:16:30) Brandon's experience teaching in the UK and Ireland, and plans for future classes.


                        • Importance of Mentorship (00:18:27) Brandon discusses the value of sharing mistakes and not being a hero in teaching, emphasizing mentorship.


                        • Encouraging Questions (00:20:11) The positive impact of asking questions and fostering a network of knowledge in training sessions.


                        • Creating Technical Content (00:22:51) Brandon's process for creating technical videos and the importance of creating useful content for technicians.


                        • Value of Training (00:26:48) Brandon's approach to building confidence in technicians through training and the impact of a positive learning environment.


                        • Understanding Shop Ownership (00:29:08) Brandon's realization of the responsibilities and challenges of shop ownership and the importance of a well-rounded skill set.


                        • Managing Training Responsibilities (00:29:57) Discussion on the responsibility of shop owners to invest in structured training programs and the benefits of investing in employees.


                        • Challenges of Time and Money (00:31:40) The difficulty of allocating time and money for training, and the importance of seeing the return on investment in training.


                        • The Importance of Solutions (00:33:28) Emphasizing the need to focus on finding solutions rather than dwelling on problems, and the positive outcomes that result from this mindset.


                        Thanks to our Partner, NAPA Auto Care


                        Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care


                        Connect with the Podcast:


                        -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                        -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976


                        -Subscribe on YouTube: https://www.youtube.com/carmcapriotto


                        -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                        -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                        -Follow on Twitter: https://twitter.com/RResultsBiz


                        -Visit the Website: https://remarkableresults.biz/


                        -Join our Insider List: https://remarkableresults.biz/insider


                        -All books mentioned on our podcasts: https://remarkableresults.biz/books


                        -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                        -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                        -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                        -Special episode collections: https://remarkableresults.biz/collections

                        ]]>                        29caa634-22f9-4e9f-8e7b-6bfc0af84455Tue, 06 Feb 2024 00:15:00 -040034:30falsefull925925                        The 150th Episode Special: Kimberly's Courageous Decision to Donate a Kidney [E150] - Chris Cotton Weekly BlitzThe 150th Episode Special: Kimberly's Courageous Decision to Donate a Kidney [E150] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In the 150th episode of "The Weekly Blitz," host Chris Cotton features his wife, Kimberly, in a special discussion about her experience as a kidney donor for her brother. Kimberly details the rigorous testing and approval process she underwent, including blood tests, urine collection, and consultations. She shares the emotional and physical challenges faced, her proactive search for support groups, and the lifestyle adjustments required post-donation. The episode highlights her concerns for her brother's health post-surgery and her remaining kidney's adaptation. Kimberly encourages others to consider living donation, emphasizing the positive aspects of her journey. Chris closes the episode with words of love and support for Kimberly.

                        • The opening (00:00:01) Setting up the podcast recording and introduction to the special episode.
                        • The decision to donate (00:02:10) Discussion about the decision to donate a kidney and the family history of kidney issues.
                        • The testing and approval process (00:08:07) Detailed account of the extensive testing and approval process for kidney donation.
                        • Challenges and health considerations (00:12:41) Discussion about health issues, including low iron and high cholesterol, and the impact on the donation process.
                        • Approval and scheduling the surgery (00:18:05) The process of approval by the board and the decision to schedule the surgery.
                        • Support and emotional impact (00:22:33) The importance of the support team and the emotional impact of the approval and moving forward with the donation.
                        • The approval (00:23:34) Kimberly's realization of the severity of her brother's condition upon receiving official approval as a kidney donor.
                        • Support groups (00:24:22) Kimberly's discovery of a living donor support group on Facebook and her impressions of the community.
                        • Pre-surgery preparations (00:27:08) Kimberly's upcoming appointments, pre-admission testing, and concerns about the surgery.
                        • Recovery and post-donation care (00:30:12) Discussion about the impact on kidney function, lifestyle changes, and post-donation medical monitoring.
                        • Final thoughts (00:32:57) Kimberly's encouragement for potential living donors and her positive experience with the donation process.


                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                        #kidney #kidneydonor #onebeanclub #donor #livingdonor

                        ]]>                        The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In the 150th episode of "The Weekly Blitz," host Chris Cotton features his wife, Kimberly, in a special discussion about her experience as a kidney donor for her brother. Kimberly details the rigorous testing and approval process she underwent, including blood tests, urine collection, and consultations. She shares the emotional and physical challenges faced, her proactive search for support groups, and the lifestyle adjustments required post-donation. The episode highlights her concerns for her brother's health post-surgery and her remaining kidney's adaptation. Kimberly encourages others to consider living donation, emphasizing the positive aspects of her journey. Chris closes the episode with words of love and support for Kimberly.

                        • The opening (00:00:01) Setting up the podcast recording and introduction to the special episode.
                        • The decision to donate (00:02:10) Discussion about the decision to donate a kidney and the family history of kidney issues.
                        • The testing and approval process (00:08:07) Detailed account of the extensive testing and approval process for kidney donation.
                        • Challenges and health considerations (00:12:41) Discussion about health issues, including low iron and high cholesterol, and the impact on the donation process.
                        • Approval and scheduling the surgery (00:18:05) The process of approval by the board and the decision to schedule the surgery.
                        • Support and emotional impact (00:22:33) The importance of the support team and the emotional impact of the approval and moving forward with the donation.
                        • The approval (00:23:34) Kimberly's realization of the severity of her brother's condition upon receiving official approval as a kidney donor.
                        • Support groups (00:24:22) Kimberly's discovery of a living donor support group on Facebook and her impressions of the community.
                        • Pre-surgery preparations (00:27:08) Kimberly's upcoming appointments, pre-admission testing, and concerns about the surgery.
                        • Recovery and post-donation care (00:30:12) Discussion about the impact on kidney function, lifestyle changes, and post-donation medical monitoring.
                        • Final thoughts (00:32:57) Kimberly's encouragement for potential living donors and her positive experience with the donation process.


                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                        #kidney #kidneydonor #onebeanclub #donor #livingdonor

                        ]]>                        dec05da6-14cc-41fc-b123-d4b9fbef0deeMon, 05 Feb 2024 00:15:00 -040031:03falsebonus                        Unpacking the Dynamics of Consumer Choice and Pricing [RR 924]Unpacking the Dynamics of Consumer Choice and Pricing [RR 924] The Value Paradox: We all want top-notch service without the hefty price tag. However, quality comes at a cost. Andy Bizub explores this conundrum and how it mirrors the choices we make. Consumers often face a choice between the cheapest and the luxurious with little interest in the middle ground. This observation sparked a conversation about how the automotive industry can apply this pricing strategy to their businesses. Remember, it's not just about the price; it's about the value and experience you provide. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Show Notes
                        • Watch Full Video Episode
                        • Consumer choices in the airline industry (00:02:05) Discussion on consumer choices, pricing, and quality in the airline industry and its parallels to the automotive service industry.
                        • Charging fair prices (00:05:07) Exploration of the challenges and mindset of shop owners regarding charging fair prices and the impact of consumer behavior.
                        • Creating exceptional customer experiences (00:07:45) The importance of providing exceptional customer experiences and the impact on customer loyalty and satisfaction.
                        • Transition to becoming a high-end shop (00:12:21) The journey of transforming a failing shop into a high-quality, exceptional customer experience establishment.
                        • Retail examples and business strategies (00:14:08) Comparison of retail examples (Nordstrom, Target, and Walmart) and the importance of offering a superior customer experience.
                        • Consumer mindset and experiences (00:17:38) The impact of consumer mindset on the value of a bargain versus an extravagance, as observed in the airline industry.
                        • The year of the customer and the client experience officer (00:18:05) Discussion on the importance of prioritizing customer experience in businesses and the challenges of adapting to pre-COVID business operations.
                        • Managing labor rates and shop supplies fees (00:19:30) Exploring the impact of customer experience on labor rates, decision-making regarding shop supplies fees, and the comparison with dealership invoices.
                        • Pricing strategies and customer experience in the automotive industry (00:20:52) Examining the impact of pricing strategies on customer experience, including the frustration caused by hidden fees and the parallels with the airline industry.
                        • Adapting labor rates and dealership comparisons (00:22:23) Discussion on adjusting labor rates, the impact of dealership labor rates, and the importance of providing a better customer experience.
                        • Challenges of being in the middle in the automotive industry (00:26:06) Exploring the challenges of being in the middle of the pricing spectrum and the impact on talent acquisition and business sustainability.
                        • Building an effective team and book recommendation (00:28:08) Insights into building a motivated team, the significance of maintaining a clean and professional image, and a book recommendation for business and life lessons.
                        • Leadership, self-improvement, and the value of asking questions (00:32:24) Discussion on the importance of self-improvement, effective leadership, and the value of asking questions to enhance understanding and decision-making in business.
                        • Family Business Challenges (00:34:32) Discussion on the challenges of working in a family business and the expectations placed on family members.
                        • Navigating Family Business (00:35:03) The difficulties of navigating a family business and the expectations placed on younger generations.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                         The Value Paradox: We all want top-notch service without the hefty price tag. However, quality comes at a cost. Andy Bizub explores this conundrum and how it mirrors the choices we make. Consumers often face a choice between the cheapest and the luxurious with little interest in the middle ground. This observation sparked a conversation about how the automotive industry can apply this pricing strategy to their businesses. Remember, it's not just about the price; it's about the value and experience you provide. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Show Notes
                        • Watch Full Video Episode
                        • Consumer choices in the airline industry (00:02:05) Discussion on consumer choices, pricing, and quality in the airline industry and its parallels to the automotive service industry.
                        • Charging fair prices (00:05:07) Exploration of the challenges and mindset of shop owners regarding charging fair prices and the impact of consumer behavior.
                        • Creating exceptional customer experiences (00:07:45) The importance of providing exceptional customer experiences and the impact on customer loyalty and satisfaction.
                        • Transition to becoming a high-end shop (00:12:21) The journey of transforming a failing shop into a high-quality, exceptional customer experience establishment.
                        • Retail examples and business strategies (00:14:08) Comparison of retail examples (Nordstrom, Target, and Walmart) and the importance of offering a superior customer experience.
                        • Consumer mindset and experiences (00:17:38) The impact of consumer mindset on the value of a bargain versus an extravagance, as observed in the airline industry.
                        • The year of the customer and the client experience officer (00:18:05) Discussion on the importance of prioritizing customer experience in businesses and the challenges of adapting to pre-COVID business operations.
                        • Managing labor rates and shop supplies fees (00:19:30) Exploring the impact of customer experience on labor rates, decision-making regarding shop supplies fees, and the comparison with dealership invoices.
                        • Pricing strategies and customer experience in the automotive industry (00:20:52) Examining the impact of pricing strategies on customer experience, including the frustration caused by hidden fees and the parallels with the airline industry.
                        • Adapting labor rates and dealership comparisons (00:22:23) Discussion on adjusting labor rates, the impact of dealership labor rates, and the importance of providing a better customer experience.
                        • Challenges of being in the middle in the automotive industry (00:26:06) Exploring the challenges of being in the middle of the pricing spectrum and the impact on talent acquisition and business sustainability.
                        • Building an effective team and book recommendation (00:28:08) Insights into building a motivated team, the significance of maintaining a clean and professional image, and a book recommendation for business and life lessons.
                        • Leadership, self-improvement, and the value of asking questions (00:32:24) Discussion on the importance of self-improvement, effective leadership, and the value of asking questions to enhance understanding and decision-making in business.
                        • Family Business Challenges (00:34:32) Discussion on the challenges of working in a family business and the expectations placed on family members.
                        • Navigating Family Business (00:35:03) The difficulties of navigating a family business and the expectations placed on younger generations.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                        d5d457b8-03d5-423c-a6bb-62c981fd04c6Fri, 02 Feb 2024 00:15:00 -040036:35falsefull924924                        What is Your Number? (How to Die with Zero) [E103] - Business By The NumbersWhat is Your Number? (How to Die with Zero) [E103] - Business By The NumbersIn this week’s episode of "Business by the Numbers," Hunt unpacks the key lessons from Bill Perkins' "Die With Zero." The discussion is not just about the book, but also about how to smartly plan your finances and life. He also talks about seeing retirement as more than just a financial goal. It's a chance to do what you love and enjoy the fruits of your labor.

                        • Rethinking Retirement Worries: We challenge the common fear of not having enough money in retirement. Using real-life examples, we show why this fear might be bigger in our heads than in reality.
                        • Time vs. Money: A big part of the talk is about understanding the true value of your time. It's about how you should see your time as money, especially when planning for the future.
                        • Knowing Your "Number": We stress the importance of figuring out how much money you actually need to enjoy life without financial stress. This includes a look at how to plan, save, and invest wisely.
                        • Spending Smarter in Retirement: We discuss why people often end up saving more than they need and how spending tends to go down as you get older.

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        In this week’s episode of "Business by the Numbers," Hunt unpacks the key lessons from Bill Perkins' "Die With Zero." The discussion is not just about the book, but also about how to smartly plan your finances and life. He also talks about seeing retirement as more than just a financial goal. It's a chance to do what you love and enjoy the fruits of your labor.

                        • Rethinking Retirement Worries: We challenge the common fear of not having enough money in retirement. Using real-life examples, we show why this fear might be bigger in our heads than in reality.
                        • Time vs. Money: A big part of the talk is about understanding the true value of your time. It's about how you should see your time as money, especially when planning for the future.
                        • Knowing Your "Number": We stress the importance of figuring out how much money you actually need to enjoy life without financial stress. This includes a look at how to plan, save, and invest wisely.
                        • Spending Smarter in Retirement: We discuss why people often end up saving more than they need and how spending tends to go down as you get older.

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        54a51b82-1332-4784-9b6f-af4b58efa602Thu, 01 Feb 2024 00:15:00 -040029:40falsebonus                        Why CRM is Vital to Automotive Shop Success Part 2 [THA 365]Why CRM is Vital to Automotive Shop Success Part 2 [THA 365]
                        Customer Relationship Management (CRM) systems are more than just tools; they are the lifeline of customer engagement and business growth. Explore strategies for identifying and re-engaging lost customers, adapting CRM practices to changing customer behaviors, and personalizing communication. Gregg Rainville, Steer by Mechanic Advisor. Greg's previous episodes HERE Jessica Carrino, Sparks Tire & Auto, St. Charles, MO. Jessica's previous episodes HERE Jaron Kleber, Repair Shop of Tomorrow, National Sales Manager. Jaron’s previous episodes HERE Steve Finzel, Finzel’s Mastertech, Terre Haute, IN. Steve’s previous episodes HERE
                        Show Notes:
                        • Watch Full Video Episode
                        • Why CRM is Vital to Automotive Shop Success Part 1 [THA 359]: https://remarkableresults.biz/remarkable-results-radio-podcast/a359/
                        • Effective CRM management (00:02:12) The importance of actively managing a CRM system to maximize its potential and impact on the business.
                        • Quality assurance in CRM (00:03:23) The importance of testing and ensuring the accuracy and effectiveness of marketing materials and communication sent through CRM.
                        • Customer communication preferences (00:05:05) Discussion on the shift towards text messaging as a preferred mode of communication and its impact on customer engagement.
                        • Email collection and personalization (00:08:25) Strategies for collecting email addresses and personalizing communication to enhance customer interaction and response rates.
                        • Continuous process improvement with CRM (00:14:36) The need for ongoing review and improvement of CRM processes to adapt to changing business dynamics and customer preferences.
                        • Identifying Lost Customers (00:18:23) Strategies for identifying lost customers based on seasonal changes and evolving customer behaviors.
                        • Adapting to Changing Customer Behaviors (00:19:28) Adjusting lost customer parameters due to changes in vehicle maintenance intervals and driving habits post-COVID.
                        • Utilizing CRM for Customer Engagement (00:20:38) Leveraging CRM data for customer engagement, tracking visit frequency, and utilizing CRM for personalized communication.
                        • Benchmarking and Regional Data (00:23:22) Understanding CRM benchmarks, lead conversion rates, and the significance of regional data for performance evaluation.
                        • Leveraging CRM Data for Business Improvement (00:24:24) The role of CRM data in formulating business strategies, performance improvement, and the value of coaching support.
                        • Optimizing CRM Communication (00:27:30) Efficient use of CRM for automated communication, personalized messages, and improving customer experience.
                        • Consistent Communication through CRM (00:28:01) The use of canned texts and consistent communication through CRM for enhanced customer experience.
                        • Customer Review Management (00:32:28) Leveraging CRM for timely customer review requests and strategies for improving review response rates.
                        • Shop Management Coaching (00:36:07) Discussion about the potential for shop management coaching and consulting services for software systems.

                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>
                        Customer Relationship Management (CRM) systems are more than just tools; they are the lifeline of customer engagement and business growth. Explore strategies for identifying and re-engaging lost customers, adapting CRM practices to changing customer behaviors, and personalizing communication. Gregg Rainville, Steer by Mechanic Advisor. Greg's previous episodes HERE Jessica Carrino, Sparks Tire & Auto, St. Charles, MO. Jessica's previous episodes HERE Jaron Kleber, Repair Shop of Tomorrow, National Sales Manager. Jaron’s previous episodes HERE Steve Finzel, Finzel’s Mastertech, Terre Haute, IN. Steve’s previous episodes HERE
                        Show Notes:
                        • Watch Full Video Episode
                        • Why CRM is Vital to Automotive Shop Success Part 1 [THA 359]: https://remarkableresults.biz/remarkable-results-radio-podcast/a359/
                        • Effective CRM management (00:02:12) The importance of actively managing a CRM system to maximize its potential and impact on the business.
                        • Quality assurance in CRM (00:03:23) The importance of testing and ensuring the accuracy and effectiveness of marketing materials and communication sent through CRM.
                        • Customer communication preferences (00:05:05) Discussion on the shift towards text messaging as a preferred mode of communication and its impact on customer engagement.
                        • Email collection and personalization (00:08:25) Strategies for collecting email addresses and personalizing communication to enhance customer interaction and response rates.
                        • Continuous process improvement with CRM (00:14:36) The need for ongoing review and improvement of CRM processes to adapt to changing business dynamics and customer preferences.
                        • Identifying Lost Customers (00:18:23) Strategies for identifying lost customers based on seasonal changes and evolving customer behaviors.
                        • Adapting to Changing Customer Behaviors (00:19:28) Adjusting lost customer parameters due to changes in vehicle maintenance intervals and driving habits post-COVID.
                        • Utilizing CRM for Customer Engagement (00:20:38) Leveraging CRM data for customer engagement, tracking visit frequency, and utilizing CRM for personalized communication.
                        • Benchmarking and Regional Data (00:23:22) Understanding CRM benchmarks, lead conversion rates, and the significance of regional data for performance evaluation.
                        • Leveraging CRM Data for Business Improvement (00:24:24) The role of CRM data in formulating business strategies, performance improvement, and the value of coaching support.
                        • Optimizing CRM Communication (00:27:30) Efficient use of CRM for automated communication, personalized messages, and improving customer experience.
                        • Consistent Communication through CRM (00:28:01) The use of canned texts and consistent communication through CRM for enhanced customer experience.
                        • Customer Review Management (00:32:28) Leveraging CRM for timely customer review requests and strategies for improving review response rates.
                        • Shop Management Coaching (00:36:07) Discussion about the potential for shop management coaching and consulting services for software systems.

                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                        1afea19d-4f24-4258-b028-64b1e979fa3cThu, 01 Feb 2024 00:15:00 -040039:55falsefull365365                        Mailbag: Why Won't My Techs Go To Training? [E119] - Automotive Field TheoryMailbag: Why Won't My Techs Go To Training? [E119] - Automotive Field TheoryIn this episode of "Diagnosing the Aftermarket," host Matt Fanslow tackles the issue of motivating technicians to attend training. He shares personal experiences and the sacrifices he made to enhance his skills, acknowledging the difficulty of balancing training with work and family life. Matt discusses the intrinsic motivation required for technicians to seek training and the resistance some may have. He stresses the importance of continuous learning in the automotive industry and invites feedback on the topic.

                        Show Notes

                        • Supporting intrinsically motivated technicians (00:02:18)
                        • Challenges of motivating technicians (00:04:23) Exploring potential reasons for technician resistance to training and addressing challenges.
                        • (00:05:35) The changing perception of training value over time and the importance of continuous learning.
                        • (00:09:09) The impact of training on technician satisfaction, turnover, and shop profitability.
                        • (00:10:12) Compensation, travel, and anxiety are factors affecting technician training motivation.
                        • (00:14:44) The role of training in career progression and increasing income levels.
                        • (00:17:14) Technician's challenges in attending training after work, including family responsibilities and time constraints.

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/


                        ]]>                        In this episode of "Diagnosing the Aftermarket," host Matt Fanslow tackles the issue of motivating technicians to attend training. He shares personal experiences and the sacrifices he made to enhance his skills, acknowledging the difficulty of balancing training with work and family life. Matt discusses the intrinsic motivation required for technicians to seek training and the resistance some may have. He stresses the importance of continuous learning in the automotive industry and invites feedback on the topic.

                        Show Notes

                        • Supporting intrinsically motivated technicians (00:02:18)
                        • Challenges of motivating technicians (00:04:23) Exploring potential reasons for technician resistance to training and addressing challenges.
                        • (00:05:35) The changing perception of training value over time and the importance of continuous learning.
                        • (00:09:09) The impact of training on technician satisfaction, turnover, and shop profitability.
                        • (00:10:12) Compensation, travel, and anxiety are factors affecting technician training motivation.
                        • (00:14:44) The role of training in career progression and increasing income levels.
                        • (00:17:14) Technician's challenges in attending training after work, including family responsibilities and time constraints.

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/


                        ]]>                        707e6720-494e-48cf-bc42-e47019b1111dWed, 31 Jan 2024 00:15:00 -040019:13falsebonus                        Our Story of Radio Advertising [E085] - The Auto Repair Marketing PodcastOur Story of Radio Advertising [E085] - The Auto Repair Marketing PodcastOne topic we rarely talk about is radio, yet we have a story of very successfully using radio advertising to market our own auto repair shop. Radio was different back then, but our strategy can still work, and the idea works across all mediums. We hope you’ll listen in to the story of Jack Boston, Bill LuMaye, and Peak Automotive.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Show Notes

                        • The beginning of radio advertising (00:00:01) Discussion about the emotional story and effectiveness of radio advertising, its cost, and tracking difficulties.
                        • Evolution of radio options (00:01:21) Comparison of traditional AM and FM radio with newer options like Sirius XM, Pandora, Spotify, and podcasts.
                        • Getting into radio advertising (00:03:20) The story of how a customer, Jack Boston, influenced the hosts to start radio advertising and the initial challenges.
                        • Selecting the right radio station (00:05:57) The importance of choosing the right radio station based on listener demographics and the impact of the chosen station on the audience.
                        • Transition to a new radio host (00:07:26) The unexpected transition from Jack Boston to Bill Lemay due to health issues, and the process of involving the new host in advertising.
                        • The impact of live endorsements (00:13:11) The effectiveness of live endorsements over pre-recorded ads, the influence of creative freedom, and the authenticity of the message.
                        • The importance of asking clients (00:14:29) Discussion on the significance of asking clients about their listening habits to tailor marketing strategies.
                        • Advertising on satellite radio (00:15:17) Exploration of advertising opportunities on satellite radio and the potential for targeted local advertisements.
                        • Tracking radio advertising effectiveness (00:16:28) Insight into tracking the effectiveness of radio advertising through dedicated URLs and phone numbers
                        • The impactful gift from a client (00:18:30) A heartwarming story about a client's gift and its impact during a challenging time.
                        • Closing remarks and sponsorship acknowledgment (00:19:27) Acknowledgment of the sponsor and closing remarks, encouraging listeners to engage with the podcast and its hosts.

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com

                        ]]>                        One topic we rarely talk about is radio, yet we have a story of very successfully using radio advertising to market our own auto repair shop. Radio was different back then, but our strategy can still work, and the idea works across all mediums. We hope you’ll listen in to the story of Jack Boston, Bill LuMaye, and Peak Automotive.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Show Notes

                        • The beginning of radio advertising (00:00:01) Discussion about the emotional story and effectiveness of radio advertising, its cost, and tracking difficulties.
                        • Evolution of radio options (00:01:21) Comparison of traditional AM and FM radio with newer options like Sirius XM, Pandora, Spotify, and podcasts.
                        • Getting into radio advertising (00:03:20) The story of how a customer, Jack Boston, influenced the hosts to start radio advertising and the initial challenges.
                        • Selecting the right radio station (00:05:57) The importance of choosing the right radio station based on listener demographics and the impact of the chosen station on the audience.
                        • Transition to a new radio host (00:07:26) The unexpected transition from Jack Boston to Bill Lemay due to health issues, and the process of involving the new host in advertising.
                        • The impact of live endorsements (00:13:11) The effectiveness of live endorsements over pre-recorded ads, the influence of creative freedom, and the authenticity of the message.
                        • The importance of asking clients (00:14:29) Discussion on the significance of asking clients about their listening habits to tailor marketing strategies.
                        • Advertising on satellite radio (00:15:17) Exploration of advertising opportunities on satellite radio and the potential for targeted local advertisements.
                        • Tracking radio advertising effectiveness (00:16:28) Insight into tracking the effectiveness of radio advertising through dedicated URLs and phone numbers
                        • The impactful gift from a client (00:18:30) A heartwarming story about a client's gift and its impact during a challenging time.
                        • Closing remarks and sponsorship acknowledgment (00:19:27) Acknowledgment of the sponsor and closing remarks, encouraging listeners to engage with the podcast and its hosts.

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com

                        ]]>                        a336cce0-e390-4ed2-aaa5-a664d1e7da66Wed, 31 Jan 2024 00:15:00 -040020:12falsebonus                        How Can Parenting Lessons Improve Your Business Leadership? [RR 923]How Can Parenting Lessons Improve Your Business Leadership? [RR 923]Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE. Show Notes
                        • Watch Full Video Episode
                        • Reflection on Parenting (00:01:54) Reflecting on the challenges of parenting and the lessons learned, and drawing parallels with managing a work family.
                        • Parenting Techniques Applied to Work (00:02:13) Applying parenting techniques and life hacks to the work family, discussing the lessons instilled in children and their application to the business.
                        • Discipline and Partnership (00:04:11) Discussion about disciplining children, the concept of partnership in parenting, and the roles of mom and dad.
                        • Teaching Life Lessons (00:06:33) Sharing experiences of teaching life lessons to children and drawing parallels with guiding employees in the workplace.
                        • Cultural Story and Leadership (00:09:47) Emphasizing the importance of culture and storytelling at work and its correlation with parenting at home.
                        • Setting Expectations (00:11:06) Sharing a personal story about setting expectations for children and how it relates to instilling pride and professionalism in employees.
                        • Integrity and Honesty (00:16:43) Emphasizing the importance of integrity and honesty in parenting and how it translates to guiding employees in the workplace.
                        • Parenting and Leadership Alignment (00:17:46) Highlighting the importance of alignment between parents and managers in parenting and business to avoid undermining each other.
                        • Parenting classes and attributes (00:19:01) Discussion on the requirement and value of parenting classes and the importance of instilling independence in children.
                        • Impact of family dynamics on business (00:20:31) Exploring the correlation between family dynamics at home and in the business, and the impact of closeness on business relationships.
                        • Grieving and its impact on business (00:22:20) The lasting impact of personal loss on individuals and how it can affect their behavior and decisions in business.
                        • Emotional intelligence and communication (00:25:41) The importance of emotional intelligence and effective communication in both parenting and business relationships.
                        • Work-life balance and family dynamics (00:33:28) The influence of family dynamics and work-life balance on business decisions and relationships.
                        • Parenting and Passion (00:36:54) Discussion on nurturing children's interests and allowing them to explore different activities to discover their passions.
                        • Leadership and Delegation (00:37:46) Reference to the E-Myth book and the importance of delegating tasks to grow a business.
                        • Work Environment and Productivity (00:38:55) Effective parenting parallels with effective leadership in the workplace, emphasizing the importance of focusing on health and safety issues and not micromanaging.
                        • Organizational Culture (00:39:45) Debate on the significance of workplace organization and cleanliness in relation to productivity and employee growth.
                        • Encouragement vs. Praise (00:40:51) Differentiating between encouragement and praise in parenting and leadership, highlighting the value of self-reflection and internal motivation.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE. Show Notes
                        • Watch Full Video Episode
                        • Reflection on Parenting (00:01:54) Reflecting on the challenges of parenting and the lessons learned, and drawing parallels with managing a work family.
                        • Parenting Techniques Applied to Work (00:02:13) Applying parenting techniques and life hacks to the work family, discussing the lessons instilled in children and their application to the business.
                        • Discipline and Partnership (00:04:11) Discussion about disciplining children, the concept of partnership in parenting, and the roles of mom and dad.
                        • Teaching Life Lessons (00:06:33) Sharing experiences of teaching life lessons to children and drawing parallels with guiding employees in the workplace.
                        • Cultural Story and Leadership (00:09:47) Emphasizing the importance of culture and storytelling at work and its correlation with parenting at home.
                        • Setting Expectations (00:11:06) Sharing a personal story about setting expectations for children and how it relates to instilling pride and professionalism in employees.
                        • Integrity and Honesty (00:16:43) Emphasizing the importance of integrity and honesty in parenting and how it translates to guiding employees in the workplace.
                        • Parenting and Leadership Alignment (00:17:46) Highlighting the importance of alignment between parents and managers in parenting and business to avoid undermining each other.
                        • Parenting classes and attributes (00:19:01) Discussion on the requirement and value of parenting classes and the importance of instilling independence in children.
                        • Impact of family dynamics on business (00:20:31) Exploring the correlation between family dynamics at home and in the business, and the impact of closeness on business relationships.
                        • Grieving and its impact on business (00:22:20) The lasting impact of personal loss on individuals and how it can affect their behavior and decisions in business.
                        • Emotional intelligence and communication (00:25:41) The importance of emotional intelligence and effective communication in both parenting and business relationships.
                        • Work-life balance and family dynamics (00:33:28) The influence of family dynamics and work-life balance on business decisions and relationships.
                        • Parenting and Passion (00:36:54) Discussion on nurturing children's interests and allowing them to explore different activities to discover their passions.
                        • Leadership and Delegation (00:37:46) Reference to the E-Myth book and the importance of delegating tasks to grow a business.
                        • Work Environment and Productivity (00:38:55) Effective parenting parallels with effective leadership in the workplace, emphasizing the importance of focusing on health and safety issues and not micromanaging.
                        • Organizational Culture (00:39:45) Debate on the significance of workplace organization and cleanliness in relation to productivity and employee growth.
                        • Encouragement vs. Praise (00:40:51) Differentiating between encouragement and praise in parenting and leadership, highlighting the value of self-reflection and internal motivation.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        9cd06d36-091b-4584-b32b-1b18291dbd3cTue, 30 Jan 2024 00:15:00 -040044:41falsefull923923                        Attracting Fleet Clients - Effective Strategies for to Your Auto Repair Business [E149] - Chris Cotton Weekly BlitzAttracting Fleet Clients - Effective Strategies for to Your Auto Repair Business [E149] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching shares expertise on managing fleet clients for auto repair shops. He underscores the benefits of fleet clients for consistent work but warns against over-reliance, suggesting fleets should be no more than 20% of business. Cotton advises on finding suitable fleet clients through various methods and preparing for meetings with research and tailored service discussions. He emphasizes building trust, understanding client needs, and balancing fleet with retail customers to ensure a stable and growing business.

                        • Finding and Managing Fleet Clients (00:00:07) Discussion on the importance of fleet clients and the need to maintain a balance with retail customers.
                        • Guidelines for Fleet Business Percentage (00:01:08) Advice on the percentage of business that should be dedicated to fleets and the potential risks of overreliance on fleet clients.
                        • Finding the Right Fleet Clients (00:02:13) Strategies for identifying fleet clients that align with the shop's capabilities and values, and the importance of networking.
                        • Negotiating with Fleet Clients (00:04:27) Tips for contract negotiation, avoiding underselling, and the potential issues with servicing used car lots.
                        • Marketing and Referrals for Fleet Clients (00:06:29) Discussion on leveraging fleet clients as marketers and the importance of referrals and employee programs.
                        • Strategies for Finding Fleet Clients (00:07:39) Insights on using local business research, networking events, referrals, online platforms, direct outreach, and partnerships to find fleet clients.
                        • Initial Meetings with Fleet Clients (00:10:55) Steps for preparation, presentation, customized solutions, building trust, listening, follow-up, flexibility, negotiation, and reliability assurance.
                        • Billing, Pricing, and Business Model (00:16:21) Advice on billing, pricing, and ensuring the business model fits the shop's needs and financial stability.
                        • Summary and Closing (00:18:19) Final thoughts on the importance of strategic decisions, effective management, and continuous learning for success in the auto repair business.

                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                        ]]>                        The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching shares expertise on managing fleet clients for auto repair shops. He underscores the benefits of fleet clients for consistent work but warns against over-reliance, suggesting fleets should be no more than 20% of business. Cotton advises on finding suitable fleet clients through various methods and preparing for meetings with research and tailored service discussions. He emphasizes building trust, understanding client needs, and balancing fleet with retail customers to ensure a stable and growing business.

                        • Finding and Managing Fleet Clients (00:00:07) Discussion on the importance of fleet clients and the need to maintain a balance with retail customers.
                        • Guidelines for Fleet Business Percentage (00:01:08) Advice on the percentage of business that should be dedicated to fleets and the potential risks of overreliance on fleet clients.
                        • Finding the Right Fleet Clients (00:02:13) Strategies for identifying fleet clients that align with the shop's capabilities and values, and the importance of networking.
                        • Negotiating with Fleet Clients (00:04:27) Tips for contract negotiation, avoiding underselling, and the potential issues with servicing used car lots.
                        • Marketing and Referrals for Fleet Clients (00:06:29) Discussion on leveraging fleet clients as marketers and the importance of referrals and employee programs.
                        • Strategies for Finding Fleet Clients (00:07:39) Insights on using local business research, networking events, referrals, online platforms, direct outreach, and partnerships to find fleet clients.
                        • Initial Meetings with Fleet Clients (00:10:55) Steps for preparation, presentation, customized solutions, building trust, listening, follow-up, flexibility, negotiation, and reliability assurance.
                        • Billing, Pricing, and Business Model (00:16:21) Advice on billing, pricing, and ensuring the business model fits the shop's needs and financial stability.
                        • Summary and Closing (00:18:19) Final thoughts on the importance of strategic decisions, effective management, and continuous learning for success in the auto repair business.

                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                        ]]>                        ae28fedc-6c77-4a81-bfa0-4c6d4ccb5fa5Mon, 29 Jan 2024 00:15:00 -040016:31falsebonus                        The Role of The Reservationist in Auto Repair [RR 922]The Role of The Reservationist in Auto Repair [RR 922] Discover how "reserving" a service advisor's time, not just the bay, can transform your client relationships and service quality. Learn about the rise of virtual service advisors and how they're reshaping the industry. Find out how a well-trained reservationist can boost your shop's efficiency and profitability. Rui Martins, Evolve AD Show Notes
                        • Watch Full Video Episode
                        • Evolve AD (00:00:26) Explanation of the company and its focus on aftermarket development.
                        • Introduction to the concept of reservations (00:02:06) Discussion about the concept of reservations and its importance in the service aftermarket.
                        • Challenges of using the term "reservation" (00:03:08) The challenges faced in using the term "reservation" and its significance in controlling client's time.
                        • Reserving the service advisor's time (00:04:54) The concept that reservations are for the service advisor's time, not the bay.
                        • Role of the reservationist (00:05:49) The role of the reservationist in handling administrative duties before the client's arrival.
                        • Virtual service advisors (00:07:01) Virtual service advisors and their potential role in the industry.
                        • Impact on productivity and profitability (00:11:11) Discussion about the impact of reservations on productivity, production volume, and overall profitability.
                        • Handling client inquiries and setting appointments (00:14:34) Explanation of how reservations handle client inquiries and set appointments, potentially involving the service advisor.
                        • Importance of reservations in client servicing process (00:11:50) Importance of accurate and well-developed reservations in the client servicing process.
                        • The importance of getting the primary concern (00:18:10) Discussion on the significance of accurately capturing the client's primary concern on the work order.
                        • Deferred work and timing conversations (00:19:23) Exploration of how deferred work and timing conversations can be handled during the reservation process.
                        • Challenges of managing remote workers (00:20:34) Discussion on the challenges and fears associated with managing remote workers and strategies to overcome them.
                        • Skill set and training for reservations (00:24:21) Consideration of the required skill set and training for individuals in the role of reservations.
                        • Reservations' role in administrative functions (00:27:25) Explanation of how reservations can handle administrative functions, such as managing switches and follow-ups in customer relationship management.
                        • Estimators in large shops (00:31:49) Exploration of the concept of having a dedicated estimator in large shops and its impact on efficiency and productivity.
                        • Delivering white glove service (00:33:57) Discussion on how reservations can be an essential tool in delivering exceptional customer service, known as "white glove service."

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                         Discover how "reserving" a service advisor's time, not just the bay, can transform your client relationships and service quality. Learn about the rise of virtual service advisors and how they're reshaping the industry. Find out how a well-trained reservationist can boost your shop's efficiency and profitability. Rui Martins, Evolve AD Show Notes
                        • Watch Full Video Episode
                        • Evolve AD (00:00:26) Explanation of the company and its focus on aftermarket development.
                        • Introduction to the concept of reservations (00:02:06) Discussion about the concept of reservations and its importance in the service aftermarket.
                        • Challenges of using the term "reservation" (00:03:08) The challenges faced in using the term "reservation" and its significance in controlling client's time.
                        • Reserving the service advisor's time (00:04:54) The concept that reservations are for the service advisor's time, not the bay.
                        • Role of the reservationist (00:05:49) The role of the reservationist in handling administrative duties before the client's arrival.
                        • Virtual service advisors (00:07:01) Virtual service advisors and their potential role in the industry.
                        • Impact on productivity and profitability (00:11:11) Discussion about the impact of reservations on productivity, production volume, and overall profitability.
                        • Handling client inquiries and setting appointments (00:14:34) Explanation of how reservations handle client inquiries and set appointments, potentially involving the service advisor.
                        • Importance of reservations in client servicing process (00:11:50) Importance of accurate and well-developed reservations in the client servicing process.
                        • The importance of getting the primary concern (00:18:10) Discussion on the significance of accurately capturing the client's primary concern on the work order.
                        • Deferred work and timing conversations (00:19:23) Exploration of how deferred work and timing conversations can be handled during the reservation process.
                        • Challenges of managing remote workers (00:20:34) Discussion on the challenges and fears associated with managing remote workers and strategies to overcome them.
                        • Skill set and training for reservations (00:24:21) Consideration of the required skill set and training for individuals in the role of reservations.
                        • Reservations' role in administrative functions (00:27:25) Explanation of how reservations can handle administrative functions, such as managing switches and follow-ups in customer relationship management.
                        • Estimators in large shops (00:31:49) Exploration of the concept of having a dedicated estimator in large shops and its impact on efficiency and productivity.
                        • Delivering white glove service (00:33:57) Discussion on how reservations can be an essential tool in delivering exceptional customer service, known as "white glove service."

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                        9e17db82-b1a5-42b2-b115-48b3681cc1f4Fri, 26 Jan 2024 00:15:00 -040035:02falsefull922922                        Setting Goals for 2024 [E102] - Business By The NumbersSetting Goals for 2024 [E102] - Business By The NumbersIn this episode of "Business by the Numbers," Hunt talks about the essential process of setting and achieving business goals for 2024. Drawing from his teaching and podcasting background, he emphasizes the importance of a structured approach to establish clear, actionable goals. He underscores the necessity of living and operating deliberately, setting stretch goals, and adapting strategies based on last year's outcomes.

                        • Strategic Goal Setting: Understanding why and how to set deliberate goals, avoiding ad-hoc outcomes, and aiming for specific targets like increased sales or better time management.

                        • Business by Design: Emphasizing the role of entrepreneurs in shaping their business’s future, whether it’s scaling to $35 million or maintaining a modest $35,000.

                        • Evaluating Paths Based on Past Performance: Deciding on business strategies based on last year’s results—either fine-tuning an existing model or changing direction.

                        • Stretch Goals and Realistic Expectations: The importance of setting high but attainable goals, understanding that a goal is a target, not a guarantee.

                        • Practical Examples: Illustrating goal setting with a standard goods shop, discussing realistic financial targets, and managing production and net income effectively.

                        • Inflation and Pricing: How to handle inflation in pricing strategies, ensuring your business stays financially healthy without compromising on profit margins.

                        • Demand vs. Supply in Business: Balancing the internal capabilities of your team (supply) with the external demands of the market to meet your business goals.

                        • Effective Tracking and Review: Monitoring production hours and assessing the effectiveness of marketing strategies to ensure alignment with business goals.

                        Hunt emphasizes living deliberately, setting ambitious goals, and regularly monitoring your progress. He highlights the importance of planning and adaptation in achieving business success.

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        In this episode of "Business by the Numbers," Hunt talks about the essential process of setting and achieving business goals for 2024. Drawing from his teaching and podcasting background, he emphasizes the importance of a structured approach to establish clear, actionable goals. He underscores the necessity of living and operating deliberately, setting stretch goals, and adapting strategies based on last year's outcomes.

                        • Strategic Goal Setting: Understanding why and how to set deliberate goals, avoiding ad-hoc outcomes, and aiming for specific targets like increased sales or better time management.

                        • Business by Design: Emphasizing the role of entrepreneurs in shaping their business’s future, whether it’s scaling to $35 million or maintaining a modest $35,000.

                        • Evaluating Paths Based on Past Performance: Deciding on business strategies based on last year’s results—either fine-tuning an existing model or changing direction.

                        • Stretch Goals and Realistic Expectations: The importance of setting high but attainable goals, understanding that a goal is a target, not a guarantee.

                        • Practical Examples: Illustrating goal setting with a standard goods shop, discussing realistic financial targets, and managing production and net income effectively.

                        • Inflation and Pricing: How to handle inflation in pricing strategies, ensuring your business stays financially healthy without compromising on profit margins.

                        • Demand vs. Supply in Business: Balancing the internal capabilities of your team (supply) with the external demands of the market to meet your business goals.

                        • Effective Tracking and Review: Monitoring production hours and assessing the effectiveness of marketing strategies to ensure alignment with business goals.

                        Hunt emphasizes living deliberately, setting ambitious goals, and regularly monitoring your progress. He highlights the importance of planning and adaptation in achieving business success.

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        7103eac4-81c4-43bb-baf9-6304eef066daThu, 25 Jan 2024 00:15:00 -040030:06falsebonus                        Multiple Labor Rates [THA 364]Multiple Labor Rates [THA 364]
                        Explore: Strategies for pricing diagnostics and labor based on vehicle type, customer segment, and job complexity. Discover: The importance of understanding financial metrics, collaborating with service advisors and technicians, and providing exceptional customer experiences to justify premium labor rates. Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE Tom Schearer, Schearer’s Sales and Service, Allentown, PA. Tom’s previous episodes HERE Brent Fleischman, Yocum Automotive, Republic, MO. AutoFix Auto Shop Coaching. Listen to Brent’s previous episodes HERE
                        Show Notes:
                        • Watch Full Video Episode
                        • The importance of labor rates (00:00:01) Discussion on the significance of intelligent labor rates for profitability and success in the automotive service industry.
                        • Differentiated labor rates for specific vehicles (00:03:02) Approach to having higher labor rates for certain foreign car makes and models, and the customer acceptance of these rates.
                        • Multiple labor rates for different customers (00:04:54) Explanation of having various labor rates for retail, wholesale, and aftermarket warranty customers, and the strategic approach to setting these rates.
                        • Diverse labor rates based on vehicle type (00:05:54) Insight into having subtle changes in labor rates for diesel, euro, older vehicles, and different skill sets, and the correlation of labor rates with menu pricing.
                        • Determining diagnostic labor rates (00:10:22) Discussion on the determination of diagnostic labor rates at the front counter, potential modification of approaches based on insights from other panel members, and the significance of communication within the team.
                        • The meeting to implement new labor rate levels (00:17:48) Implementing new labor rate levels with input from service advisors and technicians.
                        • Setting diagnostic labor rates based on testing levels (00:19:55) Technicians use a system with 16 different testing levels to determine diagnostic labor rates.
                        • Labor rates for maintenance items (00:22:16) Discussion on lower labor rates for maintenance items like oil changes, tire rotations, and transmission flushes.
                        • Competing on maintenance item prices (00:23:20) The panel discusses pricing maintenance items competitively based on market demand and customer perception.
                        • Client experience and pricing (00:29:38) The importance of providing a great customer experience and its impact on pricing and customer loyalty.
                        • Knowing your numbers for effective labor rates (00:33:18) Advice to shop owners to evaluate labor rates based on their business needs and to know their numbers for profitability.
                        • Pride in charging premium rates (00:34:20) The importance of being proud of charging premium rates for the talent, tools, and facilities provided.

                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>
                        Explore: Strategies for pricing diagnostics and labor based on vehicle type, customer segment, and job complexity. Discover: The importance of understanding financial metrics, collaborating with service advisors and technicians, and providing exceptional customer experiences to justify premium labor rates. Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE Tom Schearer, Schearer’s Sales and Service, Allentown, PA. Tom’s previous episodes HERE Brent Fleischman, Yocum Automotive, Republic, MO. AutoFix Auto Shop Coaching. Listen to Brent’s previous episodes HERE
                        Show Notes:
                        • Watch Full Video Episode
                        • The importance of labor rates (00:00:01) Discussion on the significance of intelligent labor rates for profitability and success in the automotive service industry.
                        • Differentiated labor rates for specific vehicles (00:03:02) Approach to having higher labor rates for certain foreign car makes and models, and the customer acceptance of these rates.
                        • Multiple labor rates for different customers (00:04:54) Explanation of having various labor rates for retail, wholesale, and aftermarket warranty customers, and the strategic approach to setting these rates.
                        • Diverse labor rates based on vehicle type (00:05:54) Insight into having subtle changes in labor rates for diesel, euro, older vehicles, and different skill sets, and the correlation of labor rates with menu pricing.
                        • Determining diagnostic labor rates (00:10:22) Discussion on the determination of diagnostic labor rates at the front counter, potential modification of approaches based on insights from other panel members, and the significance of communication within the team.
                        • The meeting to implement new labor rate levels (00:17:48) Implementing new labor rate levels with input from service advisors and technicians.
                        • Setting diagnostic labor rates based on testing levels (00:19:55) Technicians use a system with 16 different testing levels to determine diagnostic labor rates.
                        • Labor rates for maintenance items (00:22:16) Discussion on lower labor rates for maintenance items like oil changes, tire rotations, and transmission flushes.
                        • Competing on maintenance item prices (00:23:20) The panel discusses pricing maintenance items competitively based on market demand and customer perception.
                        • Client experience and pricing (00:29:38) The importance of providing a great customer experience and its impact on pricing and customer loyalty.
                        • Knowing your numbers for effective labor rates (00:33:18) Advice to shop owners to evaluate labor rates based on their business needs and to know their numbers for profitability.
                        • Pride in charging premium rates (00:34:20) The importance of being proud of charging premium rates for the talent, tools, and facilities provided.

                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                        9a31edd9-5e60-4127-8416-c5a74847371fThu, 25 Jan 2024 00:15:00 -040035:20falsefull364364                        Aircraft Repair vs Automotive Repair with Bryan and Alicia Pollock [E118] - Automotive Field TheoryAircraft Repair vs Automotive Repair with Bryan and Alicia Pollock [E118] - Automotive Field TheoryAircraft mechanic Alicia Pollock shares her journey from aspiring astronaut to aircraft mechanic, emphasizing the extensive documentation required in her field. She discusses the detailed record-keeping for each maintenance task, the specialized training for different aircraft components, and the importance of precision and safety. The conversation also highlights the rigorous testing and practical exams for aircraft mechanics, contrasting the strict regulations in aviation with the automotive industry's standards.

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/


                        ]]>                        Aircraft mechanic Alicia Pollock shares her journey from aspiring astronaut to aircraft mechanic, emphasizing the extensive documentation required in her field. She discusses the detailed record-keeping for each maintenance task, the specialized training for different aircraft components, and the importance of precision and safety. The conversation also highlights the rigorous testing and practical exams for aircraft mechanics, contrasting the strict regulations in aviation with the automotive industry's standards.

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/


                        ]]>                        a7bc7b2b-5156-4ce7-b27a-05b3d627ec6bWed, 24 Jan 2024 00:15:00 -040001:12:31falsebonus                        Failing Forward in Marketing [E084] - The Auto Repair Marketing PodcastFailing Forward in Marketing [E084] - The Auto Repair Marketing PodcastIn a world where so many great lessons come from failing, people are afraid of failure. We see this a lot, especially when it comes to marketing. Every time you learn something that doesn’t work, it puts you closer to finding something that does. So why do people give up on marketing so early and build belief systems that certain types of marketing “don’t work” when the evidence points to the contrary? That’s what we talk about in this episode of The Auto Repair Marketing Podcast.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Show Notes

                        • The Aftermarket Radio Network (00:00:01) Introduction to the podcast episode and hosts' welcome.
                        • Talking about Failing Forward (00:00:41) Discussion about the concept of "failing forward" and its importance in learning and growth.
                        • Fear of Failure (00:02:16) Exploring the fear of failure and its impact on business decisions and actions.
                        • Financial Impact of Failing (00:02:56) Highlighting the financial challenges and impact of failure, including personal experiences.
                        • Adapting to Failure (00:04:43) Emphasizing the importance of adapting and learning from failures to become better.
                        • Marketing and Fear of Failure (00:05:53) Addressing the fear of failure in marketing and its implications for business growth.
                        • Marketing Strategies and Failure (00:07:53) Discussing the significance of failure in marketing and its role in building a successful business.
                        • Google Ads Failure (00:11:01) Sharing a specific failure related to Google Ads and its impact on marketing efforts.
                        • Diagnosing Marketing (00:13:45) Explains the analogy between diagnosing a car and diagnosing marketing issues, focusing on the importance of using the right keywords in Google Ads.
                        • Learning from Failure (00:15:42) Discusses the failure in the ad campaign, the learning process, and the importance of taking responsibility for mistakes.
                        • Marketing Adjustments (00:16:42) Highlights the significance of making small adjustments in marketing strategies and provides examples of how minor changes can impact results.
                        • Balancing Risk and Innovation (00:22:07) Emphasizes the need to balance risk with innovation and the importance of having foundational marketing strategies in place before adopting new techniques.
                        • Celebrating Success Stories (00:25:02) Acknowledges and celebrates the success of shop owners who have effectively implemented marketing strategies discussed in the podcast.
                        • Engaging with the Audience (00:27:22) Encourages listeners to share their marketing experiences and struggles, offering to provide guidance and create content based on their questions.
                        • Cultivating a Growth Mindset (00:20:17) Encourages a growth mindset and discusses the impact of beliefs on the success of marketing efforts.
                        • Sponsorship acknowledgment (00:28:00) Acknowledgment of RepairPal's sponsorship and a thank you to the listeners.
                        • Promotion of upcoming episodes (00:28:14) Encouragement to listen in next week and a promotion of other podcasts on the aftermarket radio network.
                        • Closing remarks (00:28:20) Closing remarks from the host, encouraging feedback and interaction with the podcast.

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com 

                        ]]>                        In a world where so many great lessons come from failing, people are afraid of failure. We see this a lot, especially when it comes to marketing. Every time you learn something that doesn’t work, it puts you closer to finding something that does. So why do people give up on marketing so early and build belief systems that certain types of marketing “don’t work” when the evidence points to the contrary? That’s what we talk about in this episode of The Auto Repair Marketing Podcast.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Show Notes

                        • The Aftermarket Radio Network (00:00:01) Introduction to the podcast episode and hosts' welcome.
                        • Talking about Failing Forward (00:00:41) Discussion about the concept of "failing forward" and its importance in learning and growth.
                        • Fear of Failure (00:02:16) Exploring the fear of failure and its impact on business decisions and actions.
                        • Financial Impact of Failing (00:02:56) Highlighting the financial challenges and impact of failure, including personal experiences.
                        • Adapting to Failure (00:04:43) Emphasizing the importance of adapting and learning from failures to become better.
                        • Marketing and Fear of Failure (00:05:53) Addressing the fear of failure in marketing and its implications for business growth.
                        • Marketing Strategies and Failure (00:07:53) Discussing the significance of failure in marketing and its role in building a successful business.
                        • Google Ads Failure (00:11:01) Sharing a specific failure related to Google Ads and its impact on marketing efforts.
                        • Diagnosing Marketing (00:13:45) Explains the analogy between diagnosing a car and diagnosing marketing issues, focusing on the importance of using the right keywords in Google Ads.
                        • Learning from Failure (00:15:42) Discusses the failure in the ad campaign, the learning process, and the importance of taking responsibility for mistakes.
                        • Marketing Adjustments (00:16:42) Highlights the significance of making small adjustments in marketing strategies and provides examples of how minor changes can impact results.
                        • Balancing Risk and Innovation (00:22:07) Emphasizes the need to balance risk with innovation and the importance of having foundational marketing strategies in place before adopting new techniques.
                        • Celebrating Success Stories (00:25:02) Acknowledges and celebrates the success of shop owners who have effectively implemented marketing strategies discussed in the podcast.
                        • Engaging with the Audience (00:27:22) Encourages listeners to share their marketing experiences and struggles, offering to provide guidance and create content based on their questions.
                        • Cultivating a Growth Mindset (00:20:17) Encourages a growth mindset and discusses the impact of beliefs on the success of marketing efforts.
                        • Sponsorship acknowledgment (00:28:00) Acknowledgment of RepairPal's sponsorship and a thank you to the listeners.
                        • Promotion of upcoming episodes (00:28:14) Encouragement to listen in next week and a promotion of other podcasts on the aftermarket radio network.
                        • Closing remarks (00:28:20) Closing remarks from the host, encouraging feedback and interaction with the podcast.

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com 

                        ]]>                        fc2908dd-b1fb-4ae5-8ffb-f2800c32a1d6Wed, 24 Jan 2024 00:15:00 -040028:41falsebonus                        Technician Attraction Blueprint [RR 921]Technician Attraction Blueprint [RR 921]TechnicianFind.Com. Chris’ previous episodes HERE Show Notes
                        • Watch Full Video Episode
                        • TechnicianFind.com: https://www.technicianfind.com/
                        • Unlock the Power of Indeed Resume to Find Technicians Faster [AW 152]: https://remarkableresults.biz/remarkable-results-radio-podcast/aw152/
                        • Finding Technicians Part 1- Chris Lawson [RR 803]: https://remarkableresults.biz/remarkable-results-radio-podcast/e803/
                        • Finding Technicians Part 2 – Chris Lawson [RR 816]: https://remarkableresults.biz/remarkable-results-radio-podcast/e816/
                        • Technician Attraction Blueprint: https://technicianattractionblueprint.com/
                        • Challenges in finding technicians (00:02:39) Chris identifies four main challenges shop owners face in finding and retaining technicians.
                        • Improving interviewing skills (00:06:46) Carm and Chris discuss the need for webinars on better interviewing skills for shop owners.
                        • Three pillars of Technician Attraction Blueprint (00:08:13) Chris explains the three important areas - respect, growth, and money - that all communications need to cover to attract and retain technicians.
                        • Benefits of Technician Attraction Blueprint (00:10:52) Chris details the benefits of using the technician attraction blueprint, including identifying strengths and addressing blind spots.
                        • The Grind, Hobby, Hired Gun (00:16:58) Discussion on the repetitive nature of work and the concept of technician nirvana.
                        • Growth and Loyalty (00:17:36) Exploring the intersection of respect, growth, and money and its impact on attracting and retaining talent.
                        • Career Pathing and Personal Growth (00:18:34) The importance of offering career pathing and personal growth opportunities to employees, including financial and personal support.
                        • Self-Assessment Tool (00:24:16) Discussion on the Technician Attraction Blueprint as a self-assessment tool for diagnosing hiring issues and improving talent acquisition.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        TechnicianFind.Com. Chris’ previous episodes HERE Show Notes
                        • Watch Full Video Episode
                        • TechnicianFind.com: https://www.technicianfind.com/
                        • Unlock the Power of Indeed Resume to Find Technicians Faster [AW 152]: https://remarkableresults.biz/remarkable-results-radio-podcast/aw152/
                        • Finding Technicians Part 1- Chris Lawson [RR 803]: https://remarkableresults.biz/remarkable-results-radio-podcast/e803/
                        • Finding Technicians Part 2 – Chris Lawson [RR 816]: https://remarkableresults.biz/remarkable-results-radio-podcast/e816/
                        • Technician Attraction Blueprint: https://technicianattractionblueprint.com/
                        • Challenges in finding technicians (00:02:39) Chris identifies four main challenges shop owners face in finding and retaining technicians.
                        • Improving interviewing skills (00:06:46) Carm and Chris discuss the need for webinars on better interviewing skills for shop owners.
                        • Three pillars of Technician Attraction Blueprint (00:08:13) Chris explains the three important areas - respect, growth, and money - that all communications need to cover to attract and retain technicians.
                        • Benefits of Technician Attraction Blueprint (00:10:52) Chris details the benefits of using the technician attraction blueprint, including identifying strengths and addressing blind spots.
                        • The Grind, Hobby, Hired Gun (00:16:58) Discussion on the repetitive nature of work and the concept of technician nirvana.
                        • Growth and Loyalty (00:17:36) Exploring the intersection of respect, growth, and money and its impact on attracting and retaining talent.
                        • Career Pathing and Personal Growth (00:18:34) The importance of offering career pathing and personal growth opportunities to employees, including financial and personal support.
                        • Self-Assessment Tool (00:24:16) Discussion on the Technician Attraction Blueprint as a self-assessment tool for diagnosing hiring issues and improving talent acquisition.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        54ea5ad6-5d74-4bc8-a1fd-f8b2cb370760Tue, 23 Jan 2024 00:15:00 -040026:06falsefull921921                        Understanding Gross Profit per Hour: The Key to Efficiency, Pricing, and Financial Health [E148] - Chris Cotton Weekly BlitzUnderstanding Gross Profit per Hour: The Key to Efficiency, Pricing, and Financial Health [E148] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching discusses the critical role of gross profit per hour as a performance indicator for auto repair shops. He explains how to calculate it and its importance in assessing efficiency, pricing, labor, training needs, and financial health. Chris also highlights its value in staying competitive. The episode includes a nod to the sponsor, Shop Marketing Pros, endorsing their services.

                        • The importance of gross profit per hour (00:00:05) Chris discusses the significance of gross profit per hour as a key performance indicator for independent auto repair shops.
                        • Formula for calculating gross profit per hour (00:01:56) Chris explains the formula for calculating gross profit per hour and its role in pricing strategy and efficiency.
                        • Labor utilization and financial health (00:03:00) Chris emphasizes the importance of labor utilization and how gross profit per hour directly affects a shop's financial health.
                        • Calculating gross profit per hour (00:05:24) Chris provides examples of calculating gross profit per hour using a spreadsheet and discusses the importance of this metric.
                        • Measuring efficiency and pricing strategy (00:11:48) Chris explains how gross profit per hour helps measure efficiency, productivity, and pricing strategy in an auto repair shop.
                        • Competitive edge and conclusion (00:14:48) Chris discusses how a healthy gross profit per hour gives a competitive edge and concludes with a message about the podcast sponsor, Shop Marketing Pros.

                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                        ]]>                        The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching discusses the critical role of gross profit per hour as a performance indicator for auto repair shops. He explains how to calculate it and its importance in assessing efficiency, pricing, labor, training needs, and financial health. Chris also highlights its value in staying competitive. The episode includes a nod to the sponsor, Shop Marketing Pros, endorsing their services.

                        • The importance of gross profit per hour (00:00:05) Chris discusses the significance of gross profit per hour as a key performance indicator for independent auto repair shops.
                        • Formula for calculating gross profit per hour (00:01:56) Chris explains the formula for calculating gross profit per hour and its role in pricing strategy and efficiency.
                        • Labor utilization and financial health (00:03:00) Chris emphasizes the importance of labor utilization and how gross profit per hour directly affects a shop's financial health.
                        • Calculating gross profit per hour (00:05:24) Chris provides examples of calculating gross profit per hour using a spreadsheet and discusses the importance of this metric.
                        • Measuring efficiency and pricing strategy (00:11:48) Chris explains how gross profit per hour helps measure efficiency, productivity, and pricing strategy in an auto repair shop.
                        • Competitive edge and conclusion (00:14:48) Chris discusses how a healthy gross profit per hour gives a competitive edge and concludes with a message about the podcast sponsor, Shop Marketing Pros.

                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                        ]]>                        f07534d7-b951-4e81-adc5-8947279d19f2Mon, 22 Jan 2024 00:15:00 -040013:36falsebonus                        From Dealership to Mobile Mechanic [RR 920]From Dealership to Mobile Mechanic [RR 920] Explore the challenges and benefits of mobile mechanics, Jesse's future ambitions for a physical shop, and the value of mentorship in the automotive industry. Jesse explains his transition to full-time mobile work, his marketing strategies, and customer service approach. He also touches on the logistics of mobile operations, from tools to working in various locations. Jesse Matthews, Matthews Mobile Mechanic LLC Show Notes
                        • Watch Full Video Episode
                        • Jesse's Journey to Full-Time (00:00:01) Jesse's transition from working at a dealership to becoming a full-time mobile mechanic, his plans for the future, and his marketing strategies.
                        • Marketing and Business Growth (00:06:27) Jesse's use of Facebook and Google pay-per-click ads for marketing, his website, and search engine optimization (SEO) strategies.
                        • Customer Interactions and Challenges (00:11:15) Jesse's approach to customer interactions, including explaining his services, handling customer preferences for parts, and overcoming hurdles in his business.
                        • Mobile Mechanic Operations (00:12:07) Jesse's use of a Ford Explorer for his mobile mechanic operations, his tools, and the challenges he faces with vehicle inspections.
                        • Building a Customer Base (00:15:31) Jesse's efforts to qualify customers, work with a mentor group, and his future plans to transition to a brick-and-mortar shop.
                        • Jesse's Start-up Journey (00:16:47) Jesse discusses the support he received from his wife and the challenges of starting his mobile mechanic business.
                        • Setting Rates and Business Growth (00:18:02) Jesse talks about starting his rates, increasing them, and the value he provides as a mobile mechanic.
                        • Expanding Business and Future Plans (00:21:37) Jesse shares his plans for a brick-and-mortar location and hiring a part-time assistant.
                        • Diversifying Services (00:23:09) Discussion on the potential of offering pickup and delivery services and adapting to changes in work styles.
                        • Starting with Why (00:24:27) The importance of having a strong reason for starting a business and personal growth in entrepreneurship.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                         Explore the challenges and benefits of mobile mechanics, Jesse's future ambitions for a physical shop, and the value of mentorship in the automotive industry. Jesse explains his transition to full-time mobile work, his marketing strategies, and customer service approach. He also touches on the logistics of mobile operations, from tools to working in various locations. Jesse Matthews, Matthews Mobile Mechanic LLC Show Notes
                        • Watch Full Video Episode
                        • Jesse's Journey to Full-Time (00:00:01) Jesse's transition from working at a dealership to becoming a full-time mobile mechanic, his plans for the future, and his marketing strategies.
                        • Marketing and Business Growth (00:06:27) Jesse's use of Facebook and Google pay-per-click ads for marketing, his website, and search engine optimization (SEO) strategies.
                        • Customer Interactions and Challenges (00:11:15) Jesse's approach to customer interactions, including explaining his services, handling customer preferences for parts, and overcoming hurdles in his business.
                        • Mobile Mechanic Operations (00:12:07) Jesse's use of a Ford Explorer for his mobile mechanic operations, his tools, and the challenges he faces with vehicle inspections.
                        • Building a Customer Base (00:15:31) Jesse's efforts to qualify customers, work with a mentor group, and his future plans to transition to a brick-and-mortar shop.
                        • Jesse's Start-up Journey (00:16:47) Jesse discusses the support he received from his wife and the challenges of starting his mobile mechanic business.
                        • Setting Rates and Business Growth (00:18:02) Jesse talks about starting his rates, increasing them, and the value he provides as a mobile mechanic.
                        • Expanding Business and Future Plans (00:21:37) Jesse shares his plans for a brick-and-mortar location and hiring a part-time assistant.
                        • Diversifying Services (00:23:09) Discussion on the potential of offering pickup and delivery services and adapting to changes in work styles.
                        • Starting with Why (00:24:27) The importance of having a strong reason for starting a business and personal growth in entrepreneurship.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                        c665ec67-44ae-491d-83bb-158edc13ab51Fri, 19 Jan 2024 00:15:00 -040025:35falsefull920920                        New Spending Deal, Taxes and ERTC [E101] - Business By The NumbersNew Spending Deal, Taxes and ERTC [E101] - Business By The NumbersIn this episode of "Business by the Numbers," Hunt takes a look at the current state of government spending, the intricacies of the debt ceiling, and how this affects businesses and taxpayers.

                        • Current State of Government Spending and Debt Ceiling: The ongoing negotiations and potential outcomes if a spending deal isn't reached.

                        • Impact on Businesses and Taxpayers: Important fiscal policies like the Child Tax Credit, Employee Retention Tax Credit, and R&D Credit, and how they affect U.S. businesses and individual taxpayers.

                        • Political Dynamics and Future Projections: Analyzing the political landscape, including key figures and parties, and predictions on the government's fiscal direction.

                        • Practical Implications and Advice: Hunt’s insight on navigating the uncertainties in government policies and their impact on financial planning and business strategies

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        In this episode of "Business by the Numbers," Hunt takes a look at the current state of government spending, the intricacies of the debt ceiling, and how this affects businesses and taxpayers.

                        • Current State of Government Spending and Debt Ceiling: The ongoing negotiations and potential outcomes if a spending deal isn't reached.

                        • Impact on Businesses and Taxpayers: Important fiscal policies like the Child Tax Credit, Employee Retention Tax Credit, and R&D Credit, and how they affect U.S. businesses and individual taxpayers.

                        • Political Dynamics and Future Projections: Analyzing the political landscape, including key figures and parties, and predictions on the government's fiscal direction.

                        • Practical Implications and Advice: Hunt’s insight on navigating the uncertainties in government policies and their impact on financial planning and business strategies

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        94aac847-84e8-4f03-a4b9-bf739659e23dThu, 18 Jan 2024 00:15:00 -040029:17falsebonus                        Coaches Lab: When Will Shops Stop Doing Work That They Don’t Get Paid For? [THA 363]Coaches Lab: When Will Shops Stop Doing Work That They Don't Get Paid For? [THA 363]
                        It's time to find the hidden costs of 'busyness' in auto repair shops. It's not just about the work you do; it's about the work you're actually getting paid for. Measuring technician productivity is crucial - because if you're not measuring it, you can't manage it. It's a wake-up call for shops everywhere to stop leaving money on the table. Bill Haas, Haas Performance Consulting, Bill’s previous episodes HERE. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE Maylan Newton, ESI- Educational Seminars Institute. Maylan’s previous Episodes HERE
                        Show Notes:
                        • Watch Full Video Episode
                        • The Importance of Shop Productivity (00:01:41) Discussion on the significance of measuring productivity and ensuring work is paid for.
                        • Challenges in Understanding Business Numbers (00:05:39) Discussion on the lack of understanding of business numbers and pricing strategies in the automotive industry.
                        • Implementing Time Clock Management (00:09:12) The importance of implementing time clock management and its impact on shop productivity.
                        • Setting Expectations and Accountability (00:11:14) The need for setting expectations and holding employees accountable for their performance.
                        • Challenges in Coaching and Accountability (00:12:25) The difficulty in coaching individuals who resist change and accountability in their business practices.
                        • Labor Rates and Coaching (00:18:40) Discussion on the impact of labor rates and the value of coaching in the automotive industry.
                        • Comparing Labor Rates (00:20:17) Debate on the practice of comparing labor rates and the importance of charging enough to pay employees.
                        • Technician Interviews and Billing (00:21:50) Perspective on technician interviews and billing practices, including misconceptions and lack of understanding.
                        • Business Education and Financial Planning (00:26:01) Importance of business education, financial planning, and understanding where the money goes in an automotive shop.
                        • Year-End Spending and Tax Strategies (00:27:16) Discussion on year-end spending, tax strategies, and the significance of paying fair taxes.
                        • The value of pricing (00:35:42) Discussion on the importance of presenting value over price in a competitive marketplace.
                        • The market for different pricing strategies (00:39:18) Highlighting the existence of markets for both top-tier pricing and lowest cost options, with a comparison to the tool market.
                        • The challenge of selling value (00:40:10) Debating the myth of offering better value and emphasizing the importance of growth and selling maintenance services.
                        • Defining fair pricing and value (00:40:40) Challenging the concept of fair pricing and discussing the perception of value in the eye of the beholder.
                        • Improving customer communication and value presentation (00:41:07) Emphasizing the importance of showcasing the quality of services, such as brake jobs, and the value they provide to customers.
                        • Challenges in selling diagnostic services (00:43:00) Discussion on the difficulties in selling diagnostic services and the need to shift from focusing on hours to tangible products and value.
                        • Efficiency in customer interactions and value communication (00:46:12) Emphasizing the need for efficient information gathering and value communication to customers during the intake process.
                        • The need to change industry mindset (00:52:07) Encouraging a shift in mindset within the automotive repair industry to drive change and success.
                        • The shop's transformation (00:54:08) Discussion on the positive changes and experiences after implementing changes in the shop.
                        • Clientele shift (00:55:00) The impact of changes on the clientele and the feedback received from customers.
                        • The value of preaching (00:56:06) Exploring the significance of preaching and the positive outcomes it brings in terms of leadership and company growth.
                        • Reward and challenges (00:57:00) Acknowledging the challenges and rewards of making significant changes in the business.

                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>
                        It's time to find the hidden costs of 'busyness' in auto repair shops. It's not just about the work you do; it's about the work you're actually getting paid for. Measuring technician productivity is crucial - because if you're not measuring it, you can't manage it. It's a wake-up call for shops everywhere to stop leaving money on the table. Bill Haas, Haas Performance Consulting, Bill’s previous episodes HERE. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE Maylan Newton, ESI- Educational Seminars Institute. Maylan’s previous Episodes HERE
                        Show Notes:
                        • Watch Full Video Episode
                        • The Importance of Shop Productivity (00:01:41) Discussion on the significance of measuring productivity and ensuring work is paid for.
                        • Challenges in Understanding Business Numbers (00:05:39) Discussion on the lack of understanding of business numbers and pricing strategies in the automotive industry.
                        • Implementing Time Clock Management (00:09:12) The importance of implementing time clock management and its impact on shop productivity.
                        • Setting Expectations and Accountability (00:11:14) The need for setting expectations and holding employees accountable for their performance.
                        • Challenges in Coaching and Accountability (00:12:25) The difficulty in coaching individuals who resist change and accountability in their business practices.
                        • Labor Rates and Coaching (00:18:40) Discussion on the impact of labor rates and the value of coaching in the automotive industry.
                        • Comparing Labor Rates (00:20:17) Debate on the practice of comparing labor rates and the importance of charging enough to pay employees.
                        • Technician Interviews and Billing (00:21:50) Perspective on technician interviews and billing practices, including misconceptions and lack of understanding.
                        • Business Education and Financial Planning (00:26:01) Importance of business education, financial planning, and understanding where the money goes in an automotive shop.
                        • Year-End Spending and Tax Strategies (00:27:16) Discussion on year-end spending, tax strategies, and the significance of paying fair taxes.
                        • The value of pricing (00:35:42) Discussion on the importance of presenting value over price in a competitive marketplace.
                        • The market for different pricing strategies (00:39:18) Highlighting the existence of markets for both top-tier pricing and lowest cost options, with a comparison to the tool market.
                        • The challenge of selling value (00:40:10) Debating the myth of offering better value and emphasizing the importance of growth and selling maintenance services.
                        • Defining fair pricing and value (00:40:40) Challenging the concept of fair pricing and discussing the perception of value in the eye of the beholder.
                        • Improving customer communication and value presentation (00:41:07) Emphasizing the importance of showcasing the quality of services, such as brake jobs, and the value they provide to customers.
                        • Challenges in selling diagnostic services (00:43:00) Discussion on the difficulties in selling diagnostic services and the need to shift from focusing on hours to tangible products and value.
                        • Efficiency in customer interactions and value communication (00:46:12) Emphasizing the need for efficient information gathering and value communication to customers during the intake process.
                        • The need to change industry mindset (00:52:07) Encouraging a shift in mindset within the automotive repair industry to drive change and success.
                        • The shop's transformation (00:54:08) Discussion on the positive changes and experiences after implementing changes in the shop.
                        • Clientele shift (00:55:00) The impact of changes on the clientele and the feedback received from customers.
                        • The value of preaching (00:56:06) Exploring the significance of preaching and the positive outcomes it brings in terms of leadership and company growth.
                        • Reward and challenges (00:57:00) Acknowledging the challenges and rewards of making significant changes in the business.

                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections         ]]>                        5acb5b59-1cf5-41f5-aa9e-905c37989820Thu, 18 Jan 2024 00:15:00 -040058:15falsefull363363                        Ambition vs Greed [E117] - Automotive Field TheoryAmbition vs Greed [E117] - Automotive Field TheoryMatt Fanslow dives into personal territory, discussing his father's health and the impact it has had on his perspective. He reflects on the changing nature of his aspirations and the delicate balance between pursuing goals and being thankful for current blessings.

                        Show Notes with Timestamps

                        • Father's Health Update (00:00:12) Matt discusses his father's health, including his assisted living, heart condition, and recovery.
                        • Changing Hopes and Wishes (00:02:34) Matt reflects on how his hopes and desires for his father's recovery have evolved over time.
                        • Gratitude vs. Ambition (00:06:36) Matt compares changing expectations for his father's recovery to the balance between gratitude and ambition in professional and personal life.
                        • Appreciating What You Have (00:10:28) Matt emphasizes the importance of appreciating one's current situation and the value of gratitude in both personal and professional aspects of life.
                        • Striving for Better (00:14:14) Matt discusses the balance between striving for improvement and greed, emphasizing the importance of shared ambitions and continuous improvement.
                        • Reflection and Appreciation (00:18:20) Matt reflects on the need to appreciate the blessings in life while continuing to push for improvement.

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/


                        ]]>                        Matt Fanslow dives into personal territory, discussing his father's health and the impact it has had on his perspective. He reflects on the changing nature of his aspirations and the delicate balance between pursuing goals and being thankful for current blessings.

                        Show Notes with Timestamps

                        • Father's Health Update (00:00:12) Matt discusses his father's health, including his assisted living, heart condition, and recovery.
                        • Changing Hopes and Wishes (00:02:34) Matt reflects on how his hopes and desires for his father's recovery have evolved over time.
                        • Gratitude vs. Ambition (00:06:36) Matt compares changing expectations for his father's recovery to the balance between gratitude and ambition in professional and personal life.
                        • Appreciating What You Have (00:10:28) Matt emphasizes the importance of appreciating one's current situation and the value of gratitude in both personal and professional aspects of life.
                        • Striving for Better (00:14:14) Matt discusses the balance between striving for improvement and greed, emphasizing the importance of shared ambitions and continuous improvement.
                        • Reflection and Appreciation (00:18:20) Matt reflects on the need to appreciate the blessings in life while continuing to push for improvement.

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/


                        ]]>                        cac1840e-1ce7-4a21-b102-a08e0f9cd800Wed, 17 Jan 2024 00:15:00 -040020:49falsebonus                        Pros On The Road 2024 [E083] - The Auto Repair Marketing PodcastPros On The Road 2024 [E083] - The Auto Repair Marketing PodcastIn this episode, Kim and Brian talk about the conferences and other events they will be attending and teaching at in 2024. These conferences are great opportunities to network with other shop owners and auto repair professionals, as well as “sharpening the saw” and become a better business person.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Show Notes

                        • The aftermarket radio network (00:00:01) Introduction to the episode and discussion about upcoming automotive industry conferences and events.
                        • Pros on the road 2024 (00:00:10) Discussion about the Pros on the Road 2024 event and the importance of attending automotive industry conferences.
                        • Sponsorship acknowledgment (00:00:21) Acknowledgment of the sponsors of the podcast and their importance in supporting the podcast.
                        • Recap of 2023 conferences (00:01:03) Discussion about the conferences attended in 2023 and the plan for attending conferences in the current year.
                        • Conferences and classes schedule (00:02:00) Listing the conferences and events planned for the year and the classes to be taught at these events.
                        • Fly with the Eagles event (00:03:53) Details about the Fly with the Eagles event in Dallas, including the topics to be discussed.
                        • Vision conference (00:04:13) Discussion about the Vision conference, the classes to be taught, and the importance of attending.
                        • MARS conference (00:05:20) Information about the MARS conference and the class on driving car count to be taught.
                        • World Pack Advanced Car Quest (00:05:46) Details about the World Pack Advanced Car Quest conference and its significance.
                        • Tools by RSP event (00:06:52) Information about the Tools by RSP event in Pennsylvania.
                        • AST conference (00:06:59) Discussion about the AST conference in September.
                        • Classes and workshops details (00:09:09) Details about the specific topics and classes to be taught at various conferences and events.
                        • Extended video workshop (00:13:28) Information about the extended video workshop to be conducted at a specific location and the unique aspects of the workshop.
                        • Creating Loyal Customers (00:15:45) Discussion about a class on making customers feel special and loyal.
                        • Working with Marketing Partners (00:16:21) Explanation of a class on collaborating with marketing companies for better results.
                        • Identifying Your Ideal Customer (00:17:35) Teaching a class on understanding and targeting the ideal customer for automotive repair shops.
                        • Facebook Marketing for Auto Shops (00:18:34) Introduction of a new class on Facebook marketing for auto repair shops.
                        • The Powerful Duo: Ads and SEO (00:19:13) Discussion about a class on the importance of ads and SEO in marketing for automotive businesses.
                        • Hiring Advantage and Video Advantage (00:20:17) Information about classes on hiring tactics and the use of video for marketing.
                        • Attracting Technicians Through Marketing (00:21:41) Announcement of a webinar-style class on attracting technicians through marketing.
                        • Upcoming Conferences and Events (00:22:23) Discussion about future industry events and conferences, including changes in schedule.
                        • Connecting with the Audience (00:23:09) Encouragement for the audience to share their conference plans and connect with the speakers. Podcast Sponsorship and Closing (00:24:02) Acknowledgment of the podcast sponsor and closing remarks.

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com

                        ]]>                        In this episode, Kim and Brian talk about the conferences and other events they will be attending and teaching at in 2024. These conferences are great opportunities to network with other shop owners and auto repair professionals, as well as “sharpening the saw” and become a better business person.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Show Notes

                        • The aftermarket radio network (00:00:01) Introduction to the episode and discussion about upcoming automotive industry conferences and events.
                        • Pros on the road 2024 (00:00:10) Discussion about the Pros on the Road 2024 event and the importance of attending automotive industry conferences.
                        • Sponsorship acknowledgment (00:00:21) Acknowledgment of the sponsors of the podcast and their importance in supporting the podcast.
                        • Recap of 2023 conferences (00:01:03) Discussion about the conferences attended in 2023 and the plan for attending conferences in the current year.
                        • Conferences and classes schedule (00:02:00) Listing the conferences and events planned for the year and the classes to be taught at these events.
                        • Fly with the Eagles event (00:03:53) Details about the Fly with the Eagles event in Dallas, including the topics to be discussed.
                        • Vision conference (00:04:13) Discussion about the Vision conference, the classes to be taught, and the importance of attending.
                        • MARS conference (00:05:20) Information about the MARS conference and the class on driving car count to be taught.
                        • World Pack Advanced Car Quest (00:05:46) Details about the World Pack Advanced Car Quest conference and its significance.
                        • Tools by RSP event (00:06:52) Information about the Tools by RSP event in Pennsylvania.
                        • AST conference (00:06:59) Discussion about the AST conference in September.
                        • Classes and workshops details (00:09:09) Details about the specific topics and classes to be taught at various conferences and events.
                        • Extended video workshop (00:13:28) Information about the extended video workshop to be conducted at a specific location and the unique aspects of the workshop.
                        • Creating Loyal Customers (00:15:45) Discussion about a class on making customers feel special and loyal.
                        • Working with Marketing Partners (00:16:21) Explanation of a class on collaborating with marketing companies for better results.
                        • Identifying Your Ideal Customer (00:17:35) Teaching a class on understanding and targeting the ideal customer for automotive repair shops.
                        • Facebook Marketing for Auto Shops (00:18:34) Introduction of a new class on Facebook marketing for auto repair shops.
                        • The Powerful Duo: Ads and SEO (00:19:13) Discussion about a class on the importance of ads and SEO in marketing for automotive businesses.
                        • Hiring Advantage and Video Advantage (00:20:17) Information about classes on hiring tactics and the use of video for marketing.
                        • Attracting Technicians Through Marketing (00:21:41) Announcement of a webinar-style class on attracting technicians through marketing.
                        • Upcoming Conferences and Events (00:22:23) Discussion about future industry events and conferences, including changes in schedule.
                        • Connecting with the Audience (00:23:09) Encouragement for the audience to share their conference plans and connect with the speakers. Podcast Sponsorship and Closing (00:24:02) Acknowledgment of the podcast sponsor and closing remarks.

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com

                        ]]>                        253a764d-b437-4d37-96e1-87f91eab0e0eWed, 17 Jan 2024 00:15:00 -040024:23falsebonus                        I’m More Than Just A Mechanic [RR 919]I'm More Than Just A Mechanic [RR 919]Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE Show Notes
                        • Watch Full Video Episode
                        • Automotive Magic (00:00:17) Shawn Gilfillan discusses the founding of Automotive Magic on April Fool's Day in 2003.
                        • Life Calibration (00:00:41) Shawn talks about his work with Chris Lawson and the high-performance team coaching program at Life Calibration. Life Calibration: From Burnout to Balance [THA 348]: https://remarkableresults.biz/remarkable-results-radio-podcast/a348/
                        • Mentorship and Self-Development (00:04:54) Shawn discusses the impact of mentors and self-development in his journey as a shop owner.
                        • Hobbies (00:06:10) Shawn talks about his hobbies, including aviation.
                        • Motivation and Business Culture (00:07:46) Shawn shares his motivation for getting up in the morning and discusses how he creates opportunities for others to thrive and elevates their performance.
                        • Advice and Fear (00:11:49) Shawn shares advice on overcoming fear and empowering employees as an owner/CEO.
                        • Book Recommendation (00:13:13) Shawn recommends "Hero on a Mission" by Donald Miller and discusses its impact on his perspective as a business owner.
                        • Building Business Culture (00:14:50) Shawn discusses the challenges and importance of building a strong business culture from the top down.
                        • Culture and Team Dynamics (00:15:40) Discussion on creating a positive work culture and building a cohesive team.
                        • Leadership and Vision (00:16:29) The importance of establishing a vision and values from the start, and involving the team in maintaining the culture.
                        • Client Experience and Relationship Building (00:19:36) Strategies for understanding and meeting client needs, and building strong client relationships.
                        • Adaptability and Change (00:20:47) The significance of embracing change and adapting to business challenges.
                        • Leadership Crisis and Team Support (00:21:00) Dealing with unexpected managerial crises and the importance of team support.
                        • Personal Development and Skills (00:23:14) The desire for new skills and personal development, such as learning magic tricks.
                        • Business Management and Gross Margin (00:24:14) Strategies for managing gross margin and keeping front-end operations efficient.
                        • Car Count and Scheduling (00:25:35) Strategies for managing car count, scheduling, and maintaining workflow in the shop.
                        • Future Reservations and Client Commitment (00:27:21) The importance of setting future reservations and ensuring client commitment to scheduled appointments.
                        • Leadership Communication (00:29:17) Encouraging a shift in language and communication to emphasize the importance of future reservations.
                        • Hiring and Relationships (00:30:12) Discussion on hiring and relationships in the workplace, including the impact of personal relationships on work performance.
                        • Dream Car (00:31:37) Shawn's dream car and the enjoyment he derives from it.
                        • Opening a New Shop (00:32:11) The three important needs for opening a new shop: location, good people, and effective marketing.
                        • Marketing Strategy (00:32:33) The success of giving away the first hundred oil changes for free as a marketing strategy.
                        • Firing a Customer (00:33:52) A recent incident of firing a customer due to their attitude and behavior at the shop.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE Show Notes
                        • Watch Full Video Episode
                        • Automotive Magic (00:00:17) Shawn Gilfillan discusses the founding of Automotive Magic on April Fool's Day in 2003.
                        • Life Calibration (00:00:41) Shawn talks about his work with Chris Lawson and the high-performance team coaching program at Life Calibration. Life Calibration: From Burnout to Balance [THA 348]: https://remarkableresults.biz/remarkable-results-radio-podcast/a348/
                        • Mentorship and Self-Development (00:04:54) Shawn discusses the impact of mentors and self-development in his journey as a shop owner.
                        • Hobbies (00:06:10) Shawn talks about his hobbies, including aviation.
                        • Motivation and Business Culture (00:07:46) Shawn shares his motivation for getting up in the morning and discusses how he creates opportunities for others to thrive and elevates their performance.
                        • Advice and Fear (00:11:49) Shawn shares advice on overcoming fear and empowering employees as an owner/CEO.
                        • Book Recommendation (00:13:13) Shawn recommends "Hero on a Mission" by Donald Miller and discusses its impact on his perspective as a business owner.
                        • Building Business Culture (00:14:50) Shawn discusses the challenges and importance of building a strong business culture from the top down.
                        • Culture and Team Dynamics (00:15:40) Discussion on creating a positive work culture and building a cohesive team.
                        • Leadership and Vision (00:16:29) The importance of establishing a vision and values from the start, and involving the team in maintaining the culture.
                        • Client Experience and Relationship Building (00:19:36) Strategies for understanding and meeting client needs, and building strong client relationships.
                        • Adaptability and Change (00:20:47) The significance of embracing change and adapting to business challenges.
                        • Leadership Crisis and Team Support (00:21:00) Dealing with unexpected managerial crises and the importance of team support.
                        • Personal Development and Skills (00:23:14) The desire for new skills and personal development, such as learning magic tricks.
                        • Business Management and Gross Margin (00:24:14) Strategies for managing gross margin and keeping front-end operations efficient.
                        • Car Count and Scheduling (00:25:35) Strategies for managing car count, scheduling, and maintaining workflow in the shop.
                        • Future Reservations and Client Commitment (00:27:21) The importance of setting future reservations and ensuring client commitment to scheduled appointments.
                        • Leadership Communication (00:29:17) Encouraging a shift in language and communication to emphasize the importance of future reservations.
                        • Hiring and Relationships (00:30:12) Discussion on hiring and relationships in the workplace, including the impact of personal relationships on work performance.
                        • Dream Car (00:31:37) Shawn's dream car and the enjoyment he derives from it.
                        • Opening a New Shop (00:32:11) The three important needs for opening a new shop: location, good people, and effective marketing.
                        • Marketing Strategy (00:32:33) The success of giving away the first hundred oil changes for free as a marketing strategy.
                        • Firing a Customer (00:33:52) A recent incident of firing a customer due to their attitude and behavior at the shop.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        0c3c586c-b976-4fa8-9b77-9d0078f3bf20Tue, 16 Jan 2024 00:15:00 -040036:53falsefull919919                        Unleashing Your Auto Repair Shops Potential: What Was Your Facility Designed to Produce? [E147] - Chris Cotton Weekly BlitzUnleashing Your Auto Repair Shops Potential: What Was Your Facility Designed to Produce? [E147] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching explores facility productivity in auto repair shops. He discusses the potential and actual productivity of facilities, using a Midwest shop with six bays and a southeastern shop with 24 bays as case studies. Cotton emphasizes the importance of maximizing current facility productivity before expanding. He suggests that many shops operate at only a fraction of their potential and offers insights on increasing technician efficiency and optimizing bay usage to enhance profitability.

                        • The facility's productivity (00:01:07) Chris discusses the importance of understanding what your facility is capable of and how to measure its productivity.
                        • Case Study 1: Midwest Shop (00:05:25) Chris presents a case study of a shop in the Midwest, analyzing its potential sales capacity and current productivity.
                        • Case Study 2: Southeast Shop (00:11:34) Chris discusses a case study of a shop in the southeast United States, examining its potential sales capacity and current productivity.
                        • Improving facility productivity (00:13:40) Chris provides insights into improving facility productivity through better utilization of bays and technicians, and the importance of processes and procedures.


                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                        ]]>                        The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching explores facility productivity in auto repair shops. He discusses the potential and actual productivity of facilities, using a Midwest shop with six bays and a southeastern shop with 24 bays as case studies. Cotton emphasizes the importance of maximizing current facility productivity before expanding. He suggests that many shops operate at only a fraction of their potential and offers insights on increasing technician efficiency and optimizing bay usage to enhance profitability.

                        • The facility's productivity (00:01:07) Chris discusses the importance of understanding what your facility is capable of and how to measure its productivity.
                        • Case Study 1: Midwest Shop (00:05:25) Chris presents a case study of a shop in the Midwest, analyzing its potential sales capacity and current productivity.
                        • Case Study 2: Southeast Shop (00:11:34) Chris discusses a case study of a shop in the southeast United States, examining its potential sales capacity and current productivity.
                        • Improving facility productivity (00:13:40) Chris provides insights into improving facility productivity through better utilization of bays and technicians, and the importance of processes and procedures.


                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                        ]]>                        f67135be-aaea-4660-a3d6-c538d6bb4650Mon, 15 Jan 2024 00:15:00 -040015:01falsebonus                        Understanding Intangible Holes in Your Business [RR 918]Understanding Intangible Holes in Your Business [RR 918] Dave Schedin dives into the significance of emotional intelligence (EQ) in personal and professional development. He discusses how recognizing and managing emotions can lead to business success and shares how his own growth in EQ has helped his clients improve their businesses. The conversation covers the impact of fear and limiting beliefs on decision-making, the importance of stepping out of comfort zones, and the value of self-awareness. Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Show Notes
                        • Watch Full Video Episode
                        • Intangible Holes in Your Business (00:00:18) Discussion about the impact of intangible factors on business success and personal growth.
                        • Emotional Intelligence and Limiting Beliefs (00:02:49) Exploration of emotional intelligence and how limiting beliefs affect personal and professional development.
                        • Impact of Personal Change on Business (00:04:54) The influence of personal growth on business success, with examples of increased client profitability.
                        • The Power of Emotional Intelligence (00:05:49) The role of emotional intelligence in achieving business growth and personal development.
                        • Behavioral Traits and Workflow (00:08:44) The impact of behavioral traits, such as pace, on workflow and business outcomes.
                        • The Influence of Comfort Zone and Fear (00:13:42) The addictive nature of comfort zones and the impact of fear on personal and professional growth.
                        • The Importance of Beingness in Goal Setting (00:15:02) The significance of beingness in achieving goals and the impact of comfort zones on personal growth.
                        • Self-Honoring and Personal Discovery (00:17:12) The transformative experience of self-honoring and personal discovery during a reflective dinner.
                        • Self-honoring vs. self-indulgence (00:17:57) Discussion on self-honoring and humility versus self-indulgence and ego in personal and professional growth.
                        • Emotional intelligence and personal development (00:21:05) Discussion on emotional intelligence, childhood influences, and personal development in relation to leadership and self-awareness.
                        • Inner child events and emotional growth (00:22:06) Exploration of emotional scars, inner child events, and their impact on personal and professional development.
                        • Overcoming self-limiting beliefs (00:23:09) Case study of a service advisor overcoming self-limiting beliefs and emotional conflicts to achieve personal and professional growth.
                        • Leadership communication and emotional intelligence (00:28:16) Discussion on effective leadership communication, emotional intelligence, and empowering individuals to overcome self-limiting beliefs.
                        • Pricing and value proposition (00:30:54) Exploration of fear-based pricing, value proposition, and building trust with customers based on emotional connections.
                        • Leading with passion and emotional intelligence (00:32:29) Importance of leading with passion and emotional intelligence to inspire personal and professional growth.
                        • Broken heart and personal growth (00:33:50) Discussion on the impact of a broken heart, personal growth, and the role of support in overcoming challenges.
                        • Comfort zone and personal growth (00:35:12) Exploration of stepping out of the comfort zone and embracing new experiences for personal and professional growth.
                        • Personal Mastery and Service Intelligence (00:35:16) Dave discusses the transformative impact of personal mastery workshops and ongoing self-improvement.
                        • Getting Out of Your Comfort Zone (00:36:10) The importance of stepping out of comfort zones and continuous personal development for business success.
                        • The Limitations of 'How-tos' (00:36:52) Dave emphasizes the limitations of instructional materials and the need for personal transformation for business success.
                        • The Value of Group Processes (00:37:48) Discusses the benefits of group processes and the importance of emotional intelligence in personal development.
                        • Emotional Intelligence and Self-Discovery (00:38:22) The significance of emotional intelligence and the role of self-discovery in personal development.
                        • Seeking Guidance and Self-Improvement (00:39:50) The importance of seeking guidance, personal development resources, and self-discovery for growth.
                        • Being, Doing, and Having (00:41:19) The importance of being authentic, taking action, and achieving success through personal development.
                        • Reflection on Personal Growth (00:43:17) Reflecting on the impact of personal growth and the potential for improvement in both personal and professional life.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                         Dave Schedin dives into the significance of emotional intelligence (EQ) in personal and professional development. He discusses how recognizing and managing emotions can lead to business success and shares how his own growth in EQ has helped his clients improve their businesses. The conversation covers the impact of fear and limiting beliefs on decision-making, the importance of stepping out of comfort zones, and the value of self-awareness. Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Show Notes
                        • Watch Full Video Episode
                        • Intangible Holes in Your Business (00:00:18) Discussion about the impact of intangible factors on business success and personal growth.
                        • Emotional Intelligence and Limiting Beliefs (00:02:49) Exploration of emotional intelligence and how limiting beliefs affect personal and professional development.
                        • Impact of Personal Change on Business (00:04:54) The influence of personal growth on business success, with examples of increased client profitability.
                        • The Power of Emotional Intelligence (00:05:49) The role of emotional intelligence in achieving business growth and personal development.
                        • Behavioral Traits and Workflow (00:08:44) The impact of behavioral traits, such as pace, on workflow and business outcomes.
                        • The Influence of Comfort Zone and Fear (00:13:42) The addictive nature of comfort zones and the impact of fear on personal and professional growth.
                        • The Importance of Beingness in Goal Setting (00:15:02) The significance of beingness in achieving goals and the impact of comfort zones on personal growth.
                        • Self-Honoring and Personal Discovery (00:17:12) The transformative experience of self-honoring and personal discovery during a reflective dinner.
                        • Self-honoring vs. self-indulgence (00:17:57) Discussion on self-honoring and humility versus self-indulgence and ego in personal and professional growth.
                        • Emotional intelligence and personal development (00:21:05) Discussion on emotional intelligence, childhood influences, and personal development in relation to leadership and self-awareness.
                        • Inner child events and emotional growth (00:22:06) Exploration of emotional scars, inner child events, and their impact on personal and professional development.
                        • Overcoming self-limiting beliefs (00:23:09) Case study of a service advisor overcoming self-limiting beliefs and emotional conflicts to achieve personal and professional growth.
                        • Leadership communication and emotional intelligence (00:28:16) Discussion on effective leadership communication, emotional intelligence, and empowering individuals to overcome self-limiting beliefs.
                        • Pricing and value proposition (00:30:54) Exploration of fear-based pricing, value proposition, and building trust with customers based on emotional connections.
                        • Leading with passion and emotional intelligence (00:32:29) Importance of leading with passion and emotional intelligence to inspire personal and professional growth.
                        • Broken heart and personal growth (00:33:50) Discussion on the impact of a broken heart, personal growth, and the role of support in overcoming challenges.
                        • Comfort zone and personal growth (00:35:12) Exploration of stepping out of the comfort zone and embracing new experiences for personal and professional growth.
                        • Personal Mastery and Service Intelligence (00:35:16) Dave discusses the transformative impact of personal mastery workshops and ongoing self-improvement.
                        • Getting Out of Your Comfort Zone (00:36:10) The importance of stepping out of comfort zones and continuous personal development for business success.
                        • The Limitations of 'How-tos' (00:36:52) Dave emphasizes the limitations of instructional materials and the need for personal transformation for business success.
                        • The Value of Group Processes (00:37:48) Discusses the benefits of group processes and the importance of emotional intelligence in personal development.
                        • Emotional Intelligence and Self-Discovery (00:38:22) The significance of emotional intelligence and the role of self-discovery in personal development.
                        • Seeking Guidance and Self-Improvement (00:39:50) The importance of seeking guidance, personal development resources, and self-discovery for growth.
                        • Being, Doing, and Having (00:41:19) The importance of being authentic, taking action, and achieving success through personal development.
                        • Reflection on Personal Growth (00:43:17) Reflecting on the impact of personal growth and the potential for improvement in both personal and professional life.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                        2ebf81bf-536f-4587-a5b8-642a89151926Fri, 12 Jan 2024 00:15:00 -040043:46falsefull918918                        Charitable Contributions Explained [E100] - Business By The NumbersCharitable Contributions Explained [E100] - Business By The NumbersThis week on Business by the Numbers, Hunt explores the complexities of charitable contributions in tax season:

                        • Understanding Charitable Contributions: The critical differences between cash and non-cash donations, and their respective impacts on tax returns.

                        • Navigating Deductions: Learn about what qualifies as a deductible charity, including the specifics of GoFundMe contributions and the importance of fair market value in non-cash donations.

                        • Business Donation Myths Debunked: Uncover common misconceptions about business-related donations, from vehicle repairs to furniture and equipment, and how to accurately claim these on taxes.

                        • Tax Season Strategies: Gain valuable insights into the proper documentation and reporting strategies for maximizing your deductions and staying compliant.

                        • Expert Advice and Resources: Benefit from expert advice and learn how our partners contribute to making informed financial decisions.

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        This week on Business by the Numbers, Hunt explores the complexities of charitable contributions in tax season:

                        • Understanding Charitable Contributions: The critical differences between cash and non-cash donations, and their respective impacts on tax returns.

                        • Navigating Deductions: Learn about what qualifies as a deductible charity, including the specifics of GoFundMe contributions and the importance of fair market value in non-cash donations.

                        • Business Donation Myths Debunked: Uncover common misconceptions about business-related donations, from vehicle repairs to furniture and equipment, and how to accurately claim these on taxes.

                        • Tax Season Strategies: Gain valuable insights into the proper documentation and reporting strategies for maximizing your deductions and staying compliant.

                        • Expert Advice and Resources: Benefit from expert advice and learn how our partners contribute to making informed financial decisions.

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        0dd312c3-4e92-4590-b90a-212cf67f965bThu, 11 Jan 2024 00:15:00 -040031:02falsebonus                        What is Leadership Coaching? [THA 362]What is Leadership Coaching? [THA 362]
                        Our panel of industry coaches highlight the importance of humility, self-awareness, and emotional intelligence in effective leadership. They share personal stories and insights on the transformative power of coaching, emphasizing the need for leaders to be approachable, own their mistakes, and foster a safe environment for growth. The conversation also touches on the significance of mentorship, asking questions, and guiding team members to find their own solutions. The panelists encourage embracing personal growth journeys and the role of coaching in unlocking individual potential, driving home the message that leadership is about empowering oneself and others to succeed. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE
                        Show Notes:
                        • Watch Full Video Episode
                        • The Unspoken Reality of Grief [RR 885]: https://remarkableresults.biz/remarkable-results-radio-podcast/e885/
                        • Good Grief with Margaret Light [E116]: https://mattfanslow.captivate.fm/episode/116
                        • Understanding Oneself (00:01:04) The significance of self-assessment and understanding one's philosophy, reactions, and approach to leadership.
                        • Asking Questions and Staying Curious (00:03:08) The impact of asking more questions, understanding thought processes, and the importance of being curious in leadership coaching.
                        • Mentorship and Leadership (00:07:45) The crucial role of mentorship in leadership, especially for the younger generation, and the importance of leading people on a journey of personal development.
                        • Transformation and Breakthrough (00:16:55) The concept of transformation and breakthrough in leadership coaching, and the realization that individuals may already possess leadership qualities.
                        • Creating a Safe Environment (00:17:01) The importance of authentic and vulnerable leadership, and the significance of creating a safe environment for personal and professional growth.
                        • Humility and Leadership (00:17:48) Panelists discuss the significance of humility in leadership and its impact on creating a positive culture.
                        • Coaching and Accountability (00:20:13) The conversation shifts to the importance of coaching, accountability, and leading by commitment.
                        • Leadership and Self-Reflection (00:22:16) The panelists emphasize the importance of being real, asking questions, and fostering a safe environment for personal and professional growth.
                        • The Role of Coaching (00:23:15) The significance of coaching, both in personal and business aspects, is highlighted, emphasizing the need for a holistic approach.
                        • Journey to Self-Actualization (00:24:37) The goal of coaching is discussed, focusing on self-actualization and continuous personal development.
                        • Micro Moments in Leadership (00:25:29) The impact of small gestures and micro moments in leadership and building trust is emphasized.
                        • Reciprocal Energy in Coaching (00:27:23) The reciprocal nature of coaching, where both the coach and the client learn and grow from the coaching relationship.
                        • Transformation and Giving Back (00:32:51) The transformation of a shop owner's perspective on the purpose of financial success and the importance of giving back to the community and industry.
                        • Grief and Breakthrough (00:30:54, 00:31:56, 00:29:19) A touching story about a breakthrough moment in dealing with grief and the reciprocal energy in coaching.
                        • Legacy and Stewardship (00:34:32) The importance of creating a legacy beyond financial success and the significance of stewardship and giving back to the community.
                        • Coaching Beyond Business (00:36:08) The holistic approach to coaching, including personal and family issues, and the significant impact on individuals' lives.
                        • Intangible Leadership (00:39:05) Dave emphasizes the importance of intangible leadership, emotional intelligence, and the need for coaching and mentorship.
                        • Breaking Self-Image (00:40:01) Dan discusses the importance of breaking out of one's self-image and the role of coaching in helping individuals become a better version of themselves.
                        • Leadership Expectations (00:40:52) Rick challenges the traditional expectations of a leader, emphasizing the journey of growth, allowing oneself to "suck," and the continuous evolution of leadership.

                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections           ]]>
                        Our panel of industry coaches highlight the importance of humility, self-awareness, and emotional intelligence in effective leadership. They share personal stories and insights on the transformative power of coaching, emphasizing the need for leaders to be approachable, own their mistakes, and foster a safe environment for growth. The conversation also touches on the significance of mentorship, asking questions, and guiding team members to find their own solutions. The panelists encourage embracing personal growth journeys and the role of coaching in unlocking individual potential, driving home the message that leadership is about empowering oneself and others to succeed. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE
                        Show Notes:
                        • Watch Full Video Episode
                        • The Unspoken Reality of Grief [RR 885]: https://remarkableresults.biz/remarkable-results-radio-podcast/e885/
                        • Good Grief with Margaret Light [E116]: https://mattfanslow.captivate.fm/episode/116
                        • Understanding Oneself (00:01:04) The significance of self-assessment and understanding one's philosophy, reactions, and approach to leadership.
                        • Asking Questions and Staying Curious (00:03:08) The impact of asking more questions, understanding thought processes, and the importance of being curious in leadership coaching.
                        • Mentorship and Leadership (00:07:45) The crucial role of mentorship in leadership, especially for the younger generation, and the importance of leading people on a journey of personal development.
                        • Transformation and Breakthrough (00:16:55) The concept of transformation and breakthrough in leadership coaching, and the realization that individuals may already possess leadership qualities.
                        • Creating a Safe Environment (00:17:01) The importance of authentic and vulnerable leadership, and the significance of creating a safe environment for personal and professional growth.
                        • Humility and Leadership (00:17:48) Panelists discuss the significance of humility in leadership and its impact on creating a positive culture.
                        • Coaching and Accountability (00:20:13) The conversation shifts to the importance of coaching, accountability, and leading by commitment.
                        • Leadership and Self-Reflection (00:22:16) The panelists emphasize the importance of being real, asking questions, and fostering a safe environment for personal and professional growth.
                        • The Role of Coaching (00:23:15) The significance of coaching, both in personal and business aspects, is highlighted, emphasizing the need for a holistic approach.
                        • Journey to Self-Actualization (00:24:37) The goal of coaching is discussed, focusing on self-actualization and continuous personal development.
                        • Micro Moments in Leadership (00:25:29) The impact of small gestures and micro moments in leadership and building trust is emphasized.
                        • Reciprocal Energy in Coaching (00:27:23) The reciprocal nature of coaching, where both the coach and the client learn and grow from the coaching relationship.
                        • Transformation and Giving Back (00:32:51) The transformation of a shop owner's perspective on the purpose of financial success and the importance of giving back to the community and industry.
                        • Grief and Breakthrough (00:30:54, 00:31:56, 00:29:19) A touching story about a breakthrough moment in dealing with grief and the reciprocal energy in coaching.
                        • Legacy and Stewardship (00:34:32) The importance of creating a legacy beyond financial success and the significance of stewardship and giving back to the community.
                        • Coaching Beyond Business (00:36:08) The holistic approach to coaching, including personal and family issues, and the significant impact on individuals' lives.
                        • Intangible Leadership (00:39:05) Dave emphasizes the importance of intangible leadership, emotional intelligence, and the need for coaching and mentorship.
                        • Breaking Self-Image (00:40:01) Dan discusses the importance of breaking out of one's self-image and the role of coaching in helping individuals become a better version of themselves.
                        • Leadership Expectations (00:40:52) Rick challenges the traditional expectations of a leader, emphasizing the journey of growth, allowing oneself to "suck," and the continuous evolution of leadership.

                        Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
                        Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections           ]]>                        173c1afe-b1f3-4e7c-944c-34218b22cd78Thu, 11 Jan 2024 00:15:00 -040042:36falsefull362362                        Good Grief with Margaret Light [E116] - Automotive Field TheoryGood Grief with Margaret Light [E116] - Automotive Field TheoryMatt Fanslow and guest Margaret Light, a licensed marriage and family therapist, dive into the complexities of grief. They discuss the inevitability of loss, the importance of acknowledging grief, and strategies for self-support during the grieving process, such as maintaining routines and honoring loved ones. They also cover how to support others who are grieving, offering practical help and emotional support. The conversation touches on the challenges of dealing with grief in the workplace and the need for understanding and patience. Additionally, they explore the concept of surrendering to grief and the dangers of using work or other distractions to avoid dealing with emotions.

                        Show Notes with Timestamps

                        • Margaret Light: https://www.equilibriumtherapyservices.org/
                        • The Unspoken Reality of Grief [RR 885]
                        • Matt's personal experience (00:01:12) Matt shares a personal experience about his father's health issues and his own feelings of grief and survivor's guilt.
                        • Understanding grief (00:05:29) Margaret explains the broad concept of grief, including different types of loss and the idea of complicated grief.
                        • The process of grief (00:12:36) Discussion on the non-linear nature of the grief process, the stages of grief, and the need to experience and process grief.
                        • Supporting individuals experiencing grief (00:18:06) Matt and Margaret discuss the challenges of navigating grief in professional settings and provide pointers on how to support individuals experiencing grief.
                        • Supporting Ourselves When Grieving (00:19:31) Tips for self-care during grief, including creating routine, seeking support, and honoring the loved one.
                        • Supporting Someone Who's Grieving (00:23:08) Practical ways to support a grieving person, such as providing childcare, acknowledging their grief, and avoiding false platitudes.
                        • Learning to Live with Loss (00:30:54) Discussion on the process of learning to live with the loss of a loved one and the challenges of accepting mortality.
                        • Dealing with Loss and Control (00:34:44) Exploration of the fear and loss of control associated with unexpected or unexplainable events, and the frustration of not being able to fix emotional pain.
                        • Grieving requires attention (00:37:28) Discussion on the intentional effort needed to be present and attentive during the grieving process.
                        • Surrendering to grief (00:38:03) Exploring the concept of surrendering to grief and accepting difficult emotions.
                        • Recognizing red flags in grief (00:41:22) Identifying signs of unhealthy coping mechanisms and behaviors in response to grief.
                        • Reintegration and moving forward (00:49:06) Exploring the reintegration phase of grief and the purpose of grief in helping individuals move forward in life.
                        • Acknowledging the value of grief (00:51:21) Recognizing the significance of grieving as a reflection of love and the importance of feeling strong emotions.
                        • Challenges in addressing emotions (00:54:35) Discussing the difficulties in addressing emotions, especially in male-dominated industries, and the need to learn to navigate and apply emotional understanding.
                        • Grief and Emotional Intelligence (00:56:33) Discussion on the benefits of emotional intelligence, the downside of suppressing emotions, and the importance of addressing grief.

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/


                        ]]>                        Matt Fanslow and guest Margaret Light, a licensed marriage and family therapist, dive into the complexities of grief. They discuss the inevitability of loss, the importance of acknowledging grief, and strategies for self-support during the grieving process, such as maintaining routines and honoring loved ones. They also cover how to support others who are grieving, offering practical help and emotional support. The conversation touches on the challenges of dealing with grief in the workplace and the need for understanding and patience. Additionally, they explore the concept of surrendering to grief and the dangers of using work or other distractions to avoid dealing with emotions.

                        Show Notes with Timestamps

                        • Margaret Light: https://www.equilibriumtherapyservices.org/
                        • The Unspoken Reality of Grief [RR 885]
                        • Matt's personal experience (00:01:12) Matt shares a personal experience about his father's health issues and his own feelings of grief and survivor's guilt.
                        • Understanding grief (00:05:29) Margaret explains the broad concept of grief, including different types of loss and the idea of complicated grief.
                        • The process of grief (00:12:36) Discussion on the non-linear nature of the grief process, the stages of grief, and the need to experience and process grief.
                        • Supporting individuals experiencing grief (00:18:06) Matt and Margaret discuss the challenges of navigating grief in professional settings and provide pointers on how to support individuals experiencing grief.
                        • Supporting Ourselves When Grieving (00:19:31) Tips for self-care during grief, including creating routine, seeking support, and honoring the loved one.
                        • Supporting Someone Who's Grieving (00:23:08) Practical ways to support a grieving person, such as providing childcare, acknowledging their grief, and avoiding false platitudes.
                        • Learning to Live with Loss (00:30:54) Discussion on the process of learning to live with the loss of a loved one and the challenges of accepting mortality.
                        • Dealing with Loss and Control (00:34:44) Exploration of the fear and loss of control associated with unexpected or unexplainable events, and the frustration of not being able to fix emotional pain.
                        • Grieving requires attention (00:37:28) Discussion on the intentional effort needed to be present and attentive during the grieving process.
                        • Surrendering to grief (00:38:03) Exploring the concept of surrendering to grief and accepting difficult emotions.
                        • Recognizing red flags in grief (00:41:22) Identifying signs of unhealthy coping mechanisms and behaviors in response to grief.
                        • Reintegration and moving forward (00:49:06) Exploring the reintegration phase of grief and the purpose of grief in helping individuals move forward in life.
                        • Acknowledging the value of grief (00:51:21) Recognizing the significance of grieving as a reflection of love and the importance of feeling strong emotions.
                        • Challenges in addressing emotions (00:54:35) Discussing the difficulties in addressing emotions, especially in male-dominated industries, and the need to learn to navigate and apply emotional understanding.
                        • Grief and Emotional Intelligence (00:56:33) Discussion on the benefits of emotional intelligence, the downside of suppressing emotions, and the importance of addressing grief.

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/


                        ]]>                        55d3c564-a413-40fc-8779-7c589541ab37Wed, 10 Jan 2024 00:15:00 -040001:00:05falsebonus                        Annual Marketing Planning with Matt Wagg and LauraLee Schmidt [E082] - The Auto Repair Marketing PodcastAnnual Marketing Planning with Matt Wagg and LauraLee Schmidt [E082] - The Auto Repair Marketing PodcastAs we approach the end of the year there have been many discussions and questions about annual marketing planning. In this episode, Kim chats with shop owners Matt Wagg and LauraLee Schmidt about their successful planning and execution of their shop’s annual marketing planning. We dissect what’s needed to prepare to plan, how to plan, and how to monitor and adjust.

                        Show Notes with Timestamps

                        • Annual Marketing Planning (00:00:10) Discussion about the importance of annual marketing planning for auto repair shops and the introduction of the podcast episode.
                        • Realization of the Need for Marketing Planning (00:01:26) Explanation of how shop owners, Laura Lee Schmidt and Matt Wagg, realized the need for annual marketing planning and the challenges faced.
                        • Experience with Marketing Planning (00:02:30) Conversation about the experiences of shop owners Laura Lee Schmidt and Matt Wagg in implementing annual marketing planning for their respective businesses.
                        • Business Growth and Marketing Planning (00:05:24) Matt Wagg's experience in starting a new business and the role of marketing planning in business growth.
                        • Corporate Experience and Marketing Planning (00:08:08) Laura Lee Schmidt's experience in corporate marketing planning and its adaptation to small independent businesses.
                        • Budgeting for Marketing (00:11:31) Discussion about budgeting for marketing, including reverse engineering, tracking returns, and the percentage of sales used for marketing..
                        • TV Commercials Tracking (00:13:45) Discussion on tracking ROI for TV commercials and direct mail using specific codes and QR codes.
                        • Budget Planning (00:14:11) Shop owners discussing their marketing budget planning, starting at 5% and aiming for a 7 to 8% increase.
                        • Marketing Budget Range (00:14:43) Exploring the range of marketing budget percentages, from 5% to 15%, for maintaining growth or aggressive expansion.
                        • Identifying Slow Times (00:15:25) Strategies for adjusting marketing budget during slow times and the impact of local events on business.
                        • May Sales Dip (00:18:17) Discovering the influence of graduation parties on May sales and adjusting marketing strategies to counter the dip.
                        • Event Marketing Success (00:20:26) A successful event marketing strategy during a historically slow month, leading to increased business.
                        • Intentional Marketing Planning (00:22:51) Importance of dedicating time to marketing planning and the need for forethought in shop owners' marketing strategies.
                        • Diagnosing Slow Times (00:23:50) Changing the mindset to diagnose and plan for slow times, emphasizing the need for intentional planning and measurement.
                        • Analyzing Monthly Performance (00:26:03) Discussion about tracking and comparing monthly performance to inform proactive marketing planning.
                        • Tools for Marketing Planning (00:27:22) Laura Lee shares her spreadsheet tool for budgeting and tracking marketing expenses.
                        • Marketing Tracking and Reporting (00:28:04) Laura Lee and Matt discuss the importance of tracking tools, reports, and analytics for informed marketing decisions.
                        • Reviewing Marketing Performance (00:29:10) Matt discusses reviewing reports, lead sources, and direct mail success for marketing planning.
                        • Evaluating Marketing Investments (00:30:48) The importance of tracking what works and what doesn't in marketing investments is emphasized.
                        • Coaching and Marketing Planning (00:32:13) Shop owners discuss the role of their coaches in advising and encouraging more aggressive marketing planning.
                        • Marketing Planning Timeline (00:35:27) Laura Lee shares her timeline for marketing planning, emphasizing the need for early planning due to inventory needs.
                        • Setting Time for Marketing Planning (00:36:59) Matt discusses finding unbothered time for marketing planning, highlighting the importance of focus and refinement.
                        • The importance of marketing planning (00:38:44) Matt Wagg discusses his excitement and sense of accomplishment in creating and implementing a marketing plan for his auto repair shop.
                        • Setting boundaries with a marketing plan (00:39:54) Laura Lee Schmidt shares how having a marketing plan helped her to say no to unsolicited marketing pitches and set boundaries for her shop's budget.
                        • Detailed marketing planning process (00:42:51) The hosts discuss their comprehensive marketing planning process, including core focus, target market, unique selling points, and needs assessment for each department.
                        • Challenges in implementing marketing plans (00:44:29) Matt Wagg reflects on the challenges of implementing all aspects of his marketing plan and the need to outsource tasks due to time constraints.
                        • Aligning marketing with core values (00:46:34) Laura Lee Schmidt emphasizes the importance of aligning marketing efforts with the core values of the business and making ethical decisions about vendor partnerships.
                        • Encouragement to start marketing planning (00:48:55) Matt Wagg and Laura Lee Schmidt encourage shop owners to jump into marketing planning, dedicate time to it, and expect a return on investment.

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com 

                        Lagniappe (Books, Links, Other Podcasts, etc)


                        ]]>                        As we approach the end of the year there have been many discussions and questions about annual marketing planning. In this episode, Kim chats with shop owners Matt Wagg and LauraLee Schmidt about their successful planning and execution of their shop’s annual marketing planning. We dissect what’s needed to prepare to plan, how to plan, and how to monitor and adjust.

                        Show Notes with Timestamps

                        • Annual Marketing Planning (00:00:10) Discussion about the importance of annual marketing planning for auto repair shops and the introduction of the podcast episode.
                        • Realization of the Need for Marketing Planning (00:01:26) Explanation of how shop owners, Laura Lee Schmidt and Matt Wagg, realized the need for annual marketing planning and the challenges faced.
                        • Experience with Marketing Planning (00:02:30) Conversation about the experiences of shop owners Laura Lee Schmidt and Matt Wagg in implementing annual marketing planning for their respective businesses.
                        • Business Growth and Marketing Planning (00:05:24) Matt Wagg's experience in starting a new business and the role of marketing planning in business growth.
                        • Corporate Experience and Marketing Planning (00:08:08) Laura Lee Schmidt's experience in corporate marketing planning and its adaptation to small independent businesses.
                        • Budgeting for Marketing (00:11:31) Discussion about budgeting for marketing, including reverse engineering, tracking returns, and the percentage of sales used for marketing..
                        • TV Commercials Tracking (00:13:45) Discussion on tracking ROI for TV commercials and direct mail using specific codes and QR codes.
                        • Budget Planning (00:14:11) Shop owners discussing their marketing budget planning, starting at 5% and aiming for a 7 to 8% increase.
                        • Marketing Budget Range (00:14:43) Exploring the range of marketing budget percentages, from 5% to 15%, for maintaining growth or aggressive expansion.
                        • Identifying Slow Times (00:15:25) Strategies for adjusting marketing budget during slow times and the impact of local events on business.
                        • May Sales Dip (00:18:17) Discovering the influence of graduation parties on May sales and adjusting marketing strategies to counter the dip.
                        • Event Marketing Success (00:20:26) A successful event marketing strategy during a historically slow month, leading to increased business.
                        • Intentional Marketing Planning (00:22:51) Importance of dedicating time to marketing planning and the need for forethought in shop owners' marketing strategies.
                        • Diagnosing Slow Times (00:23:50) Changing the mindset to diagnose and plan for slow times, emphasizing the need for intentional planning and measurement.
                        • Analyzing Monthly Performance (00:26:03) Discussion about tracking and comparing monthly performance to inform proactive marketing planning.
                        • Tools for Marketing Planning (00:27:22) Laura Lee shares her spreadsheet tool for budgeting and tracking marketing expenses.
                        • Marketing Tracking and Reporting (00:28:04) Laura Lee and Matt discuss the importance of tracking tools, reports, and analytics for informed marketing decisions.
                        • Reviewing Marketing Performance (00:29:10) Matt discusses reviewing reports, lead sources, and direct mail success for marketing planning.
                        • Evaluating Marketing Investments (00:30:48) The importance of tracking what works and what doesn't in marketing investments is emphasized.
                        • Coaching and Marketing Planning (00:32:13) Shop owners discuss the role of their coaches in advising and encouraging more aggressive marketing planning.
                        • Marketing Planning Timeline (00:35:27) Laura Lee shares her timeline for marketing planning, emphasizing the need for early planning due to inventory needs.
                        • Setting Time for Marketing Planning (00:36:59) Matt discusses finding unbothered time for marketing planning, highlighting the importance of focus and refinement.
                        • The importance of marketing planning (00:38:44) Matt Wagg discusses his excitement and sense of accomplishment in creating and implementing a marketing plan for his auto repair shop.
                        • Setting boundaries with a marketing plan (00:39:54) Laura Lee Schmidt shares how having a marketing plan helped her to say no to unsolicited marketing pitches and set boundaries for her shop's budget.
                        • Detailed marketing planning process (00:42:51) The hosts discuss their comprehensive marketing planning process, including core focus, target market, unique selling points, and needs assessment for each department.
                        • Challenges in implementing marketing plans (00:44:29) Matt Wagg reflects on the challenges of implementing all aspects of his marketing plan and the need to outsource tasks due to time constraints.
                        • Aligning marketing with core values (00:46:34) Laura Lee Schmidt emphasizes the importance of aligning marketing efforts with the core values of the business and making ethical decisions about vendor partnerships.
                        • Encouragement to start marketing planning (00:48:55) Matt Wagg and Laura Lee Schmidt encourage shop owners to jump into marketing planning, dedicate time to it, and expect a return on investment.

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com 

                        Lagniappe (Books, Links, Other Podcasts, etc)


                        ]]>                        e85f28f1-02a2-4186-a889-85ea3a183e3dWed, 10 Jan 2024 00:15:00 -040050:46falsebonus                        Why Do Some People Embrace Change While Others Resist It? [RR 917]Why Do Some People Embrace Change While Others Resist It? [RR 917]Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE Show Notes
                        • Watch Full Video Episode
                        • Different reactions to change (00:01:42) Exploration of people's different reactions to change, including enjoyment, resistance, and resignation.
                        • The psychology of change (00:03:22) Insight into the psychological aspects of change and the role of personality in embracing or resisting change.
                        • Common reactions to change (00:04:47) Explanation of common reactions to change, such as confusion, resistance, resignation, and optimism.
                        • Implementing change in organizations (00:07:22) Discussion on strategies for implementing change in organizations, including involving critics and establishing a sense of urgency.
                        • Overcoming fears of change (00:09:48) Exploration of how individuals tend to project their worst fears onto change and the impact of mindset on embracing change.
                        • Embracing innovation and change (00:15:40) Discussion on the importance of embracing innovation and change in service organizations and the role of leadership in promoting creativity and innovation.
                        • Understanding Change (00:17:53) Dr. Weiman discusses how to help those uncomfortable with change and focuses on what stays the same.
                        • Common Reactions to Change (00:19:20) Carm and Dr. Weiman delve into common reactions like confusion, resistance, and resignation, and discuss ways to address them.
                        • Overcoming Resignation (00:20:52) Dr. Weiman explains how to engage with resigned individuals and overcome their lack of enthusiasm for change.
                        • Kaizen and Incremental Change (00:23:49) The importance of implementing change in small incremental steps using the kaizen method is discussed.
                        • The Just Noticeable Difference (00:25:52) Dr. Weiman explains the psychological concept of the just noticeable difference and its application in implementing small changes.
                        • Embracing Change (00:27:43) Carm emphasizes the importance of embracing change for the growth and survival of a company, and Dr. Weiman discusses the impact of change on customers.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE Show Notes
                        • Watch Full Video Episode
                        • Different reactions to change (00:01:42) Exploration of people's different reactions to change, including enjoyment, resistance, and resignation.
                        • The psychology of change (00:03:22) Insight into the psychological aspects of change and the role of personality in embracing or resisting change.
                        • Common reactions to change (00:04:47) Explanation of common reactions to change, such as confusion, resistance, resignation, and optimism.
                        • Implementing change in organizations (00:07:22) Discussion on strategies for implementing change in organizations, including involving critics and establishing a sense of urgency.
                        • Overcoming fears of change (00:09:48) Exploration of how individuals tend to project their worst fears onto change and the impact of mindset on embracing change.
                        • Embracing innovation and change (00:15:40) Discussion on the importance of embracing innovation and change in service organizations and the role of leadership in promoting creativity and innovation.
                        • Understanding Change (00:17:53) Dr. Weiman discusses how to help those uncomfortable with change and focuses on what stays the same.
                        • Common Reactions to Change (00:19:20) Carm and Dr. Weiman delve into common reactions like confusion, resistance, and resignation, and discuss ways to address them.
                        • Overcoming Resignation (00:20:52) Dr. Weiman explains how to engage with resigned individuals and overcome their lack of enthusiasm for change.
                        • Kaizen and Incremental Change (00:23:49) The importance of implementing change in small incremental steps using the kaizen method is discussed.
                        • The Just Noticeable Difference (00:25:52) Dr. Weiman explains the psychological concept of the just noticeable difference and its application in implementing small changes.
                        • Embracing Change (00:27:43) Carm emphasizes the importance of embracing change for the growth and survival of a company, and Dr. Weiman discusses the impact of change on customers.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        984aa17b-8c32-4951-b743-2bdb1adc35faTue, 09 Jan 2024 00:15:00 -040030:02falsefull917917                        Fireside Chat with Hunt! Reconciling Your Accounts [146] - Chris Cotton Weekly BlitzFireside Chat with Hunt! Reconciling Your Accounts [146] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


                        In this episode of the Weekly Blitz podcast, auto shop coach Chris Cotton and accountant Hunt Demarest discuss the critical nature of financial management in auto repair businesses. They explore the necessity of reconciling accounts to prevent fraud, the complexities of sales tax compliance, and the importance of financial oversight to avoid mismanagement. Real-world examples of theft and the consequences of non-compliance with tax laws are shared to illustrate the risks. The conversation also covers the need for contingency planning for business continuity. The episode wraps up with a call to action for strategic decision-making and lifelong learning to achieve success in the auto repair industry.


                        • Introduction (00:00:21) Introducing the podcast and the guests, discussing the importance of business innovation and industry expertise.
                        • Reconciling Accounts (00:02:45) Importance of reconciling bank accounts, parts accounts, and expenses for accurate financial statements and fraud prevention.
                        • Discrepancies in Financial Statements (00:05:16) The impact of inaccurate financial statements on business decisions and the frustration caused by unreliable financials.
                        • Reconciling Bank and Parts Accounts (00:09:01) The importance of reconciling bank accounts and parts accounts to ensure accuracy and prevent loss of income.
                        • Fraud Prevention and Accountability (00:10:43) The role of reconciliations in fraud prevention and the need for proper processes and procedures to maintain accountability.
                        • Owner Theft and Fraud Prevention (00:12:56) Discussion on owner theft, cash manipulation, and leveraging hobbies for tax deductions, and the impact on financial statements.
                        • Creative Fraud Cases (00:14:45) Examples of creative fraud cases, including theft by employees and family members, and the importance of reconciling to catch discrepancies.
                        • Lessons Learned (00:17:32) Personal experiences and lessons learned from detecting fraud and the importance of implementing proper financial controls.
                        • Reconciling Accounts and Trust but Verify (00:17:58) Importance of reconciling accounts, trust but verify approach, and vulnerability to fraud in auto repair businesses.
                        • Fraud and Theft in Financial Management (00:19:31) Personal experiences and insights related to theft, fraud, and the need for transparency and accountability in managing financial matters.
                        • Impact of Sales Tax and Audits (00:21:26) Consequences of sales tax fraud, penalties, and interest, and the impact of audits on business operations.
                        • Sales Tax and Financial Management (00:26:49) Discussion on the placement of sales tax on income statements, implications of not collecting sales tax, and state-specific sales tax rules.
                        • Fraud Prevention and Business Evaluation (00:34:10) Teaching fraud prevention, evaluating a business, and transitioning to a second-in-command in auto repair businesses.
                        • Reconciling accounts (00:35:22) Importance of reconciling accounts, paying state taxes, and keeping the business running smoothly.
                        • Auto repair success (00:36:10) Strategic decisions, effective management, and the thirst for knowledge in the world of auto repair businesses.
                        • Acknowledgments and sign-off (00:36:06) Acknowledgment of the show's listeners and sponsor, Shop Marketing Pros, and the sign-off by Coach Chris Cotton.


                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                        ]]>                        The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


                        In this episode of the Weekly Blitz podcast, auto shop coach Chris Cotton and accountant Hunt Demarest discuss the critical nature of financial management in auto repair businesses. They explore the necessity of reconciling accounts to prevent fraud, the complexities of sales tax compliance, and the importance of financial oversight to avoid mismanagement. Real-world examples of theft and the consequences of non-compliance with tax laws are shared to illustrate the risks. The conversation also covers the need for contingency planning for business continuity. The episode wraps up with a call to action for strategic decision-making and lifelong learning to achieve success in the auto repair industry.


                        • Introduction (00:00:21) Introducing the podcast and the guests, discussing the importance of business innovation and industry expertise.
                        • Reconciling Accounts (00:02:45) Importance of reconciling bank accounts, parts accounts, and expenses for accurate financial statements and fraud prevention.
                        • Discrepancies in Financial Statements (00:05:16) The impact of inaccurate financial statements on business decisions and the frustration caused by unreliable financials.
                        • Reconciling Bank and Parts Accounts (00:09:01) The importance of reconciling bank accounts and parts accounts to ensure accuracy and prevent loss of income.
                        • Fraud Prevention and Accountability (00:10:43) The role of reconciliations in fraud prevention and the need for proper processes and procedures to maintain accountability.
                        • Owner Theft and Fraud Prevention (00:12:56) Discussion on owner theft, cash manipulation, and leveraging hobbies for tax deductions, and the impact on financial statements.
                        • Creative Fraud Cases (00:14:45) Examples of creative fraud cases, including theft by employees and family members, and the importance of reconciling to catch discrepancies.
                        • Lessons Learned (00:17:32) Personal experiences and lessons learned from detecting fraud and the importance of implementing proper financial controls.
                        • Reconciling Accounts and Trust but Verify (00:17:58) Importance of reconciling accounts, trust but verify approach, and vulnerability to fraud in auto repair businesses.
                        • Fraud and Theft in Financial Management (00:19:31) Personal experiences and insights related to theft, fraud, and the need for transparency and accountability in managing financial matters.
                        • Impact of Sales Tax and Audits (00:21:26) Consequences of sales tax fraud, penalties, and interest, and the impact of audits on business operations.
                        • Sales Tax and Financial Management (00:26:49) Discussion on the placement of sales tax on income statements, implications of not collecting sales tax, and state-specific sales tax rules.
                        • Fraud Prevention and Business Evaluation (00:34:10) Teaching fraud prevention, evaluating a business, and transitioning to a second-in-command in auto repair businesses.
                        • Reconciling accounts (00:35:22) Importance of reconciling accounts, paying state taxes, and keeping the business running smoothly.
                        • Auto repair success (00:36:10) Strategic decisions, effective management, and the thirst for knowledge in the world of auto repair businesses.
                        • Acknowledgments and sign-off (00:36:06) Acknowledgment of the show's listeners and sponsor, Shop Marketing Pros, and the sign-off by Coach Chris Cotton.


                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                        ]]>                        89998d9b-d3df-4d73-8cb6-f7f3dbf976d7Mon, 08 Jan 2024 00:15:00 -040033:02falsebonus                        A Real World Perspective on Safety [RR 916]A Real World Perspective on Safety [RR 916] Ready to dive into the critical topics of safety and compliance within the automotive service aftermarket? Tom Herrmann shares valuable insights on maintaining a safe work environment, including hazard communication, safety data sheets, labels for chemicals, and the importance of employee training and clear safety policies. Tom emphasizes the role of safety as a form of salesmanship, advocating for selling the importance of safety to employees rather than focusing on potential fines and violations. The episode aims to instill a sense of responsibility in listeners, highlighting the importance of safety to prevent accidents and maintain a productive workforce. Tom Herrmann, Small Business Safety & Compliance Company, LLC. Show Notes
                        • Watch Full Video Episode
                        • Tom's background and experience (00:01:28) Tom shares his experience as a safety officer for the federal government and a compliance officer in the dealership network.
                        • Hazard communication and safety data sheets (00:06:42) Tom explains the importance of hazard communication and safety data sheets for chemicals in the workplace.
                        • Training and safety policies (00:05:37) Tom emphasizes the importance of training employees and having clear safety policies in place.
                        • Labels for chemicals and emergency action plan (00:13:50) Tom discusses the necessity of proper labeling for chemicals and the importance of an emergency action plan for workplace safety.
                        • Hazard Communications (00:15:04) Discussion on the importance of hazard communication and the need for updated safety data sheets for chemicals.
                        • Lockout Tagouts (00:15:32) Explanation of lockout tagout procedures for equipment safety, including a real-life incident and the importance of proper training.
                        • Equipment Safety (00:16:44) Importance of tagging and locking out malfunctioning equipment for safety, with examples of floor jacks and bench grinders.
                        • Bench Grinders and Eye Protection (00:17:37) Discussion on the necessity of eye protection when using bench grinders and the importance of following safety standards.
                        • Safety Inspections (00:19:37) Importance of regular safety inspections to identify and address potential hazards in the workplace.
                        • Eyewash Stations (00:20:11) The significance of eyewash stations and their compliance with safety standards for emergency eye flushing.
                        • Personal Protective Equipment (PPE) (00:21:28) Discussion on the responsibility of shop owners to provide and enforce the use of personal protective equipment for employees.
                        • Respiratory Protection (00:23:36) Importance of respiratory protection, medical evaluations, and fit testing for employees working with hazardous chemicals.
                        • Life Safety and Lift Safety (00:26:55) Overview of life safety measures, including the certification of automotive lifts and the importance of proper vehicle positioning on lifts.
                        • Certifications for Lift Installation (00:28:37) Discussion on the certification process for companies that install lifts and the availability of qualified and certified lift inspectors.
                        • Proactive Safety Measures (00:30:09) Emphasizing the importance of proactivity in safety measures, including monthly inspections, resources available, and reaching out for assistance.
                        • Safety Specialist Training (00:31:19) Exploring the idea of having a safety specialist in the shop and the training options available through OSHA education centers.
                        • Equipment Maintenance and Compliance (00:31:55) Focus on the importance of maintaining equipment, including lockouts, respiratory protection, PPE, and machine guarding, as well as the significance of checking fire extinguishers.
                        • Finding Safety Consultants (00:32:28) Tips for finding safety consultants, including searching for safety consultants online and reaching out to OSHA for assistance.
                        • Importance of Safety Compliance (00:33:16) Highlighting the significance of prioritizing safety compliance to prevent work-related injuries and ensure employee safety.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                         Ready to dive into the critical topics of safety and compliance within the automotive service aftermarket? Tom Herrmann shares valuable insights on maintaining a safe work environment, including hazard communication, safety data sheets, labels for chemicals, and the importance of employee training and clear safety policies. Tom emphasizes the role of safety as a form of salesmanship, advocating for selling the importance of safety to employees rather than focusing on potential fines and violations. The episode aims to instill a sense of responsibility in listeners, highlighting the importance of safety to prevent accidents and maintain a productive workforce. Tom Herrmann, Small Business Safety & Compliance Company, LLC. Show Notes
                        • Watch Full Video Episode
                        • Tom's background and experience (00:01:28) Tom shares his experience as a safety officer for the federal government and a compliance officer in the dealership network.
                        • Hazard communication and safety data sheets (00:06:42) Tom explains the importance of hazard communication and safety data sheets for chemicals in the workplace.
                        • Training and safety policies (00:05:37) Tom emphasizes the importance of training employees and having clear safety policies in place.
                        • Labels for chemicals and emergency action plan (00:13:50) Tom discusses the necessity of proper labeling for chemicals and the importance of an emergency action plan for workplace safety.
                        • Hazard Communications (00:15:04) Discussion on the importance of hazard communication and the need for updated safety data sheets for chemicals.
                        • Lockout Tagouts (00:15:32) Explanation of lockout tagout procedures for equipment safety, including a real-life incident and the importance of proper training.
                        • Equipment Safety (00:16:44) Importance of tagging and locking out malfunctioning equipment for safety, with examples of floor jacks and bench grinders.
                        • Bench Grinders and Eye Protection (00:17:37) Discussion on the necessity of eye protection when using bench grinders and the importance of following safety standards.
                        • Safety Inspections (00:19:37) Importance of regular safety inspections to identify and address potential hazards in the workplace.
                        • Eyewash Stations (00:20:11) The significance of eyewash stations and their compliance with safety standards for emergency eye flushing.
                        • Personal Protective Equipment (PPE) (00:21:28) Discussion on the responsibility of shop owners to provide and enforce the use of personal protective equipment for employees.
                        • Respiratory Protection (00:23:36) Importance of respiratory protection, medical evaluations, and fit testing for employees working with hazardous chemicals.
                        • Life Safety and Lift Safety (00:26:55) Overview of life safety measures, including the certification of automotive lifts and the importance of proper vehicle positioning on lifts.
                        • Certifications for Lift Installation (00:28:37) Discussion on the certification process for companies that install lifts and the availability of qualified and certified lift inspectors.
                        • Proactive Safety Measures (00:30:09) Emphasizing the importance of proactivity in safety measures, including monthly inspections, resources available, and reaching out for assistance.
                        • Safety Specialist Training (00:31:19) Exploring the idea of having a safety specialist in the shop and the training options available through OSHA education centers.
                        • Equipment Maintenance and Compliance (00:31:55) Focus on the importance of maintaining equipment, including lockouts, respiratory protection, PPE, and machine guarding, as well as the significance of checking fire extinguishers.
                        • Finding Safety Consultants (00:32:28) Tips for finding safety consultants, including searching for safety consultants online and reaching out to OSHA for assistance.
                        • Importance of Safety Compliance (00:33:16) Highlighting the significance of prioritizing safety compliance to prevent work-related injuries and ensure employee safety.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections             ]]>                        389cc9fd-055f-4121-9e04-8d063e915a22Fri, 05 Jan 2024 00:15:00 -040033:52falsefull916916                        Writing Off Your Racecar [E099] - Business By The NumbersWriting Off Your Racecar [E099] - Business By The NumbersIn this year's first episode, join CPA and racing enthusiast Hunt Demarest as he explores the intersection of race car enthusiasm and savvy business tactics. We're tackling the complex world of race car expenses and their tax implications:

                        • New Year's Goals: Discover Hunt's unique blend of personal and professional resolutions.
                        • Racing vs. Accounting: A deep dive into the cost-effectiveness and passion behind racing and its comparison to accounting.
                        • Debunking Tax Myths: Learn the truth about race car expenses and tax deductions.
                        • IRS Perspectives: Understand the fine line between hobby expenses and legitimate business costs.
                        • Audit Insights: Real-world stories from IRS audits related to race car expenditures.
                        • Expert Strategies: Practical advice for race car owners on aligning their hobby with business and tax regulations.
                        • Audit Preparedness: Tips on documentation and audit defense strategies."

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        In this year's first episode, join CPA and racing enthusiast Hunt Demarest as he explores the intersection of race car enthusiasm and savvy business tactics. We're tackling the complex world of race car expenses and their tax implications:

                        • New Year's Goals: Discover Hunt's unique blend of personal and professional resolutions.
                        • Racing vs. Accounting: A deep dive into the cost-effectiveness and passion behind racing and its comparison to accounting.
                        • Debunking Tax Myths: Learn the truth about race car expenses and tax deductions.
                        • IRS Perspectives: Understand the fine line between hobby expenses and legitimate business costs.
                        • Audit Insights: Real-world stories from IRS audits related to race car expenditures.
                        • Expert Strategies: Practical advice for race car owners on aligning their hobby with business and tax regulations.
                        • Audit Preparedness: Tips on documentation and audit defense strategies."

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        d20a3a5a-7b8d-486f-88ce-4b0a79b32c01Thu, 04 Jan 2024 00:15:00 -040034:51falsebonus                        Driving Change: Women’s Influence in the Automotive World [THA 361]Driving Change: Women’s Influence in the Automotive World [THA 361]
                        Nichole Bennecoff and Tenise Chapman are steering the automotive conversation toward new horizons. We're shifting gears to talk about the power of female presence in the industry, from technicians to service advisors, and the impact it has on businesses and customers alike. Nichole shares her success in creating a team dynamic that's as inclusive as it is efficient. She's proving that leadership knows no gender, and her approach is magnetizing more women to the field. Tenise drives home the importance of visibility. She's out there in a rural setting, changing the landscape and inspiring the youth to dream of a career in automotive with Camp Drive, a two-day camp for kids ages 12-15. We also touch on the art of customer service, crafting spaces that make everyone feel welcome, and the quest to bring more female technicians into the fold. Nichole Bennecoff, Subie Guys, Traverse City, MI. Nichole’s previous episodes HERE Tenise Chapman, Black Hills Tire, Rapid City, SD
                        Show Notes:
                        • Watch Full Video
                        • Recruiting Women Employees (00:01:04) Discussion on the importance of recruiting women employees, including female technicians and service advisors, and the need to promote careers in the automotive industry.
                        • Building a Female Team (00:02:18) Nichole shares her experience in building a female team at her shop and the reasons why women were attracted to her business.
                        • Women in the Automotive Industry (00:03:46) Tenise reflects on her experience as a woman owner in a male-dominated industry and the lack of female representation in her local area.
                        • Creating a Welcoming Environment (00:06:25) The importance of creating a welcoming and professional environment for customers, including the design and atmosphere of the waiting room.
                        • Customer Experience and Image (00:08:28) Discussion on the customer experience, including the quality of coffee, and the impact of small details on the overall image of the shop.
                        • Maintaining High Standards (00:11:53) The importance of maintaining high standards and the pride that staff takes in upholding the cleanliness and professionalism of the shop.
                        • Recruiting Female Technicians (00:12:55) Efforts to promote the recruitment of female technicians, including outreach to younger girls and the challenges faced in a traditional rural area.
                        • Work-Life Balance (00:14:19) Considerations for implementing a four-day work week to accommodate employees, especially women with families, and attract more people to the industry.
                        • Promoting Careers in the Automotive Industry (00:17:40) Efforts to promote careers in the automotive industry, including speaking engagements at career fairs and middle schools to change perceptions about the industry.
                        • Educational outreach (00:18:14) Discussion about the need for more technicians and efforts to promote automotive education in high schools.
                        • Maternity leave policy (00:20:59) Challenges and insights into creating a maternity leave policy for female employees in the automotive industry.
                        • Uniform policy (00:22:42) Discussion on the uniform policy for female employees and the need for a more inclusive approach.
                        • Workplace culture and retention (00:25:26) The importance of creating an inclusive and supportive workplace culture, especially for female employees, to promote retention.
                        • Family-friendly workplace (00:27:01) Emphasizing the importance of supporting employees' personal and family needs in the workplace.

                        Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. https://www.delphiautoparts.com/ Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>
                        Nichole Bennecoff and Tenise Chapman are steering the automotive conversation toward new horizons. We're shifting gears to talk about the power of female presence in the industry, from technicians to service advisors, and the impact it has on businesses and customers alike. Nichole shares her success in creating a team dynamic that's as inclusive as it is efficient. She's proving that leadership knows no gender, and her approach is magnetizing more women to the field. Tenise drives home the importance of visibility. She's out there in a rural setting, changing the landscape and inspiring the youth to dream of a career in automotive with Camp Drive, a two-day camp for kids ages 12-15. We also touch on the art of customer service, crafting spaces that make everyone feel welcome, and the quest to bring more female technicians into the fold. Nichole Bennecoff, Subie Guys, Traverse City, MI. Nichole’s previous episodes HERE Tenise Chapman, Black Hills Tire, Rapid City, SD
                        Show Notes:
                        • Watch Full Video
                        • Recruiting Women Employees (00:01:04) Discussion on the importance of recruiting women employees, including female technicians and service advisors, and the need to promote careers in the automotive industry.
                        • Building a Female Team (00:02:18) Nichole shares her experience in building a female team at her shop and the reasons why women were attracted to her business.
                        • Women in the Automotive Industry (00:03:46) Tenise reflects on her experience as a woman owner in a male-dominated industry and the lack of female representation in her local area.
                        • Creating a Welcoming Environment (00:06:25) The importance of creating a welcoming and professional environment for customers, including the design and atmosphere of the waiting room.
                        • Customer Experience and Image (00:08:28) Discussion on the customer experience, including the quality of coffee, and the impact of small details on the overall image of the shop.
                        • Maintaining High Standards (00:11:53) The importance of maintaining high standards and the pride that staff takes in upholding the cleanliness and professionalism of the shop.
                        • Recruiting Female Technicians (00:12:55) Efforts to promote the recruitment of female technicians, including outreach to younger girls and the challenges faced in a traditional rural area.
                        • Work-Life Balance (00:14:19) Considerations for implementing a four-day work week to accommodate employees, especially women with families, and attract more people to the industry.
                        • Promoting Careers in the Automotive Industry (00:17:40) Efforts to promote careers in the automotive industry, including speaking engagements at career fairs and middle schools to change perceptions about the industry.
                        • Educational outreach (00:18:14) Discussion about the need for more technicians and efforts to promote automotive education in high schools.
                        • Maternity leave policy (00:20:59) Challenges and insights into creating a maternity leave policy for female employees in the automotive industry.
                        • Uniform policy (00:22:42) Discussion on the uniform policy for female employees and the need for a more inclusive approach.
                        • Workplace culture and retention (00:25:26) The importance of creating an inclusive and supportive workplace culture, especially for female employees, to promote retention.
                        • Family-friendly workplace (00:27:01) Emphasizing the importance of supporting employees' personal and family needs in the workplace.

                        Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. https://www.delphiautoparts.com/ Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                        3df75b5a-5629-4883-9877-1b7d8aa1532bThu, 04 Jan 2024 00:15:00 -040030:12falsefull361361                        The Dreaded 4AM Phone Call: Family Emergency [E115] - Automotive Field TheoryThe Dreaded 4AM Phone Call: Family Emergency [E115] - Automotive Field TheoryMatt Fanslow recounts the emotional journey of his father's sudden cardiac event days before Christmas 2023. He shares the shock and vulnerability felt during this crisis, the critical role of CPR performed by his brother, and the agonizing wait for medical updates. He describes the importance of empathy, direct communication from doctors, and maintaining hope amidst uncertainty. Matt's story underscores the fragility of life and the need to cherish every moment with loved ones.

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/


                        ]]>                        Matt Fanslow recounts the emotional journey of his father's sudden cardiac event days before Christmas 2023. He shares the shock and vulnerability felt during this crisis, the critical role of CPR performed by his brother, and the agonizing wait for medical updates. He describes the importance of empathy, direct communication from doctors, and maintaining hope amidst uncertainty. Matt's story underscores the fragility of life and the need to cherish every moment with loved ones.

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/


                        ]]>                        59f0db82-2836-4b4c-81d6-76a7ff446166Wed, 03 Jan 2024 00:15:00 -040050:49falsebonus                        2023 Wrap-Up | Brian and Kim's Favorite Episodes [E081] - The Auto Repair Marketing Podcast2023 Wrap-Up | Brian and Kim's Favorite Episodes [E081] - The Auto Repair Marketing Podcast2023 was a great year for The Auto Repair Marketing Podcast. There were 52 new episodes for you to learn from and be inspired by. As the hosts of the podcast, we love them all, but for you, we each went through the list and picked our 5 favorite episodes. If you haven’t listened to these, we’re sure you’ll enjoy them and pull some nuggets of wisdom to make your business and life better.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Show Notes

                        Brian’s Top 5

                        1. Episode 29 - Create Your Own Economy
                        2. Episode 45 - Phone Skills Amplify Your Marketing w/ Cecil Bullard
                        3. Episode 55 - How EOS Drives SMART Marketing w/ Tim Stoll
                        4. Episode 62 - The Importance of Managing Your Money
                        5. Episode 71 - Preparing For The Day You Hope Never Comes - w/ Maylan Newton

                        Kim’s Top 5

                        1. Episode 37 - Escaping a War-Torn country to Becoming a Shop Owner in Arizona - Mac’s 
                        2. Episode 42 - Radical Generosity - Power of Gifting
                        3. Episode 48 - Getting Shop Owners Off The Island
                        4. Episode 72 - Life After the Reservation  with Kendall Warnock - A1 Automotive
                        5. Episode 79 - Hope After Bankruptcy with Rick White and Cecil Bullard

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com 

                        ]]>                        2023 was a great year for The Auto Repair Marketing Podcast. There were 52 new episodes for you to learn from and be inspired by. As the hosts of the podcast, we love them all, but for you, we each went through the list and picked our 5 favorite episodes. If you haven’t listened to these, we’re sure you’ll enjoy them and pull some nuggets of wisdom to make your business and life better.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Show Notes

                        Brian’s Top 5

                        1. Episode 29 - Create Your Own Economy
                        2. Episode 45 - Phone Skills Amplify Your Marketing w/ Cecil Bullard
                        3. Episode 55 - How EOS Drives SMART Marketing w/ Tim Stoll
                        4. Episode 62 - The Importance of Managing Your Money
                        5. Episode 71 - Preparing For The Day You Hope Never Comes - w/ Maylan Newton

                        Kim’s Top 5

                        1. Episode 37 - Escaping a War-Torn country to Becoming a Shop Owner in Arizona - Mac’s 
                        2. Episode 42 - Radical Generosity - Power of Gifting
                        3. Episode 48 - Getting Shop Owners Off The Island
                        4. Episode 72 - Life After the Reservation  with Kendall Warnock - A1 Automotive
                        5. Episode 79 - Hope After Bankruptcy with Rick White and Cecil Bullard

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com 

                        ]]>                        32cbe76b-1f60-4e0a-af61-5acd3c3e254dWed, 03 Jan 2024 00:15:00 -040026:22falsebonus                        The Art of Client Appreciation [RR 915]The Art of Client Appreciation [RR 915]Auto Experts, Colleyville, TX. Show Notes
                        • Watch Full Video 
                        • Transitioning to Independent Operators (00:02:19) Dane and Cathy's journey of transitioning from a franchise to independent operators and finding support through mastermind groups.
                        • Role of Coaches in Business (00:04:23) The importance of coaching and advisors in business, drawing parallels with sports coaching.
                        • Business Growth and Revenue (00:06:20) Discussion of the significant revenue growth of Auto Experts over the years and their marketing strategies.
                        • Transition from Consulting to Automotive Industry (00:07:48) Dane's transition from a consulting career to the automotive industry and the factors that led to this decision.
                        • Client Experience and Marketing (00:09:23) Cathy's role in marketing and creating a positive client experience at Auto Experts.
                        • Female Clientele and Trustworthiness (00:15:25) The welcoming and trustworthy environment at Auto Experts that has attracted female clientele.
                        • Importance of Trust in Customer Relations (00:16:23) The significance of trust and comfort in customer relations, particularly in a male-dominated industry.
                        • The need for transparency and thoroughness (00:17:48) Discussion on the importance of inspections and transparency in the automotive industry.
                        • Challenges and changes in business operations (00:18:12) Adapting to new industry standards and overcoming challenges in implementing changes.
                        • The value of comprehensive inspections (00:20:20) Emphasizing the importance of comprehensive inspections and customer feedback.
                        • Pricing and benefits of inspections (00:21:44) Explaining the pricing and benefits of different inspection services offered by the shop.
                        • Importance of continuous learning and business operations (00:23:24) Learning from industry experts and implementing modern business practices.
                        • Responsibility and trust in the automotive industry (00:27:22) Emphasizing the responsibility and trust required in the automotive business.
                        • Expanding business and earning trust (00:31:04) Discussing plans for business expansion and the importance of earning and maintaining trust.
                        • Building relationships and trust in real estate (00:34:13) Explaining the role of trust and relationships in the real estate industry and its relevance to the automotive business.
                        • Auto Repair Leads (00:35:43) Discussion on acquiring leads through real estate connections and building trust with potential clients.
                        • Client Appreciation (00:37:21) Use of modern CRM technology, follow-up calls, and personalized thank-you baskets for clients.
                        • Website Design and Marketing (00:40:17) Collaboration on website design, professional photography, and videography for business promotion and client engagement.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        Auto Experts, Colleyville, TX. Show Notes
                        • Watch Full Video 
                        • Transitioning to Independent Operators (00:02:19) Dane and Cathy's journey of transitioning from a franchise to independent operators and finding support through mastermind groups.
                        • Role of Coaches in Business (00:04:23) The importance of coaching and advisors in business, drawing parallels with sports coaching.
                        • Business Growth and Revenue (00:06:20) Discussion of the significant revenue growth of Auto Experts over the years and their marketing strategies.
                        • Transition from Consulting to Automotive Industry (00:07:48) Dane's transition from a consulting career to the automotive industry and the factors that led to this decision.
                        • Client Experience and Marketing (00:09:23) Cathy's role in marketing and creating a positive client experience at Auto Experts.
                        • Female Clientele and Trustworthiness (00:15:25) The welcoming and trustworthy environment at Auto Experts that has attracted female clientele.
                        • Importance of Trust in Customer Relations (00:16:23) The significance of trust and comfort in customer relations, particularly in a male-dominated industry.
                        • The need for transparency and thoroughness (00:17:48) Discussion on the importance of inspections and transparency in the automotive industry.
                        • Challenges and changes in business operations (00:18:12) Adapting to new industry standards and overcoming challenges in implementing changes.
                        • The value of comprehensive inspections (00:20:20) Emphasizing the importance of comprehensive inspections and customer feedback.
                        • Pricing and benefits of inspections (00:21:44) Explaining the pricing and benefits of different inspection services offered by the shop.
                        • Importance of continuous learning and business operations (00:23:24) Learning from industry experts and implementing modern business practices.
                        • Responsibility and trust in the automotive industry (00:27:22) Emphasizing the responsibility and trust required in the automotive business.
                        • Expanding business and earning trust (00:31:04) Discussing plans for business expansion and the importance of earning and maintaining trust.
                        • Building relationships and trust in real estate (00:34:13) Explaining the role of trust and relationships in the real estate industry and its relevance to the automotive business.
                        • Auto Repair Leads (00:35:43) Discussion on acquiring leads through real estate connections and building trust with potential clients.
                        • Client Appreciation (00:37:21) Use of modern CRM technology, follow-up calls, and personalized thank-you baskets for clients.
                        • Website Design and Marketing (00:40:17) Collaboration on website design, professional photography, and videography for business promotion and client engagement.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        6e6d5a5e-c61b-400b-ab30-489875939dc7Tue, 02 Jan 2024 00:15:00 -040041:31falsefull915915                        What is Coaching Up & Goal Setting Tips for 2024 (E145) - Chris Cotton Weekly BlitzWhat is Coaching Up & Goal Setting Tips for 2024 (E145) - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching discusses the vital role of coaching and goal setting for auto repair shop owners. He stresses the importance of personal and professional development, the psychological aspects of goal setting, and the impact of fresh starts and landmark dates. Cotton distinguishes between avoidance and approach goals, shares personal examples, and explores goal-setting frameworks, including the categorization of goals and the concept of anti-goals. He warns against the arrival fallacy and offers tools and methods for effective goal setting. Concluding, Cotton motivates shop owners to focus on happiness and improvement in the new year.

                        • Coaching Up (00:02:17) Coach Chris discusses the concept of coaching and its importance in improving skills and performance.
                        • Fresh Start Goals (00:05:22) The significance of landmark dates and the psychological impact on motivation for pursuing goals.
                        • Approach vs. Avoidance Goals (00:07:04) Differentiating between approach and avoidance goals and their impact on goal achievement.
                        • Goal Setting Framework (00:09:39) Sahil Bloom's advice on goal setting frameworks, including major goals, checkpoint goals, and anti-goals.
                        • The Arrival Fallacy (00:12:47) The false assumption that achieving a goal will lead to lasting happiness and the impact of defining success based on extrinsic goals.
                        • Tools for Goal Setting (00:14:50) Sahil Bloom's simple approach to goal tracking and the availability of apps and templates for goal setting.
                        • Various Goal Setting Methods (00:15:55) A rundown of popular goal setting methods, including SMART goals, hard goals, KPI-related goals, and big hairy audacious goals.

                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                        ]]>                        The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching discusses the vital role of coaching and goal setting for auto repair shop owners. He stresses the importance of personal and professional development, the psychological aspects of goal setting, and the impact of fresh starts and landmark dates. Cotton distinguishes between avoidance and approach goals, shares personal examples, and explores goal-setting frameworks, including the categorization of goals and the concept of anti-goals. He warns against the arrival fallacy and offers tools and methods for effective goal setting. Concluding, Cotton motivates shop owners to focus on happiness and improvement in the new year.

                        • Coaching Up (00:02:17) Coach Chris discusses the concept of coaching and its importance in improving skills and performance.
                        • Fresh Start Goals (00:05:22) The significance of landmark dates and the psychological impact on motivation for pursuing goals.
                        • Approach vs. Avoidance Goals (00:07:04) Differentiating between approach and avoidance goals and their impact on goal achievement.
                        • Goal Setting Framework (00:09:39) Sahil Bloom's advice on goal setting frameworks, including major goals, checkpoint goals, and anti-goals.
                        • The Arrival Fallacy (00:12:47) The false assumption that achieving a goal will lead to lasting happiness and the impact of defining success based on extrinsic goals.
                        • Tools for Goal Setting (00:14:50) Sahil Bloom's simple approach to goal tracking and the availability of apps and templates for goal setting.
                        • Various Goal Setting Methods (00:15:55) A rundown of popular goal setting methods, including SMART goals, hard goals, KPI-related goals, and big hairy audacious goals.

                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                        ]]>                        fb6a3e6a-03ca-4473-acfd-342668480e03Mon, 01 Jan 2024 00:15:00 -040015:08falsebonus                        Back to the Basics: Gear Doesn’t Buy Skill [AW 190]Back to the Basics: Gear Doesn't Buy Skill [AW 190]
                        Oscar Gomez shares his transition from technician to educator, emphasizing the importance of foundational knowledge in the automotive field. Oscar discusses his teaching methods and the challenges of getting technicians to attend training sessions, revealing that many technicians are reluctant to seek further education because they don't see personal financial benefits. Oscar's commitment to education is evident in his offering of financial support for students and his passion for teaching, which extends to bilingual classes. Oscar Gomez, Master Automotive Training

                        Show Notes:

                        • Watch Full Video
                        • The importance of technical training (00:00:19) The significance of continuous technical training for professional technicians.
                        • Oscar's journey to becoming a trainer (00:02:30) Oscar's experience as a trainer, including his first national event and the impact of having a respected trainer in his class.
                        • Transition from technician to trainer (00:04:00) Oscar's family background in the automotive industry and his initial career aspirations, which led to his transition from technician to trainer.
                        • Mentorship and career growth (00:06:15) The pivotal phone call from his mentor and the impact of mentorship on Oscar's career growth and expertise as a technician.
                        • Recognizing potential and imposter syndrome (00:08:54) The role of mentorship in recognizing potential, overcoming imposter syndrome, and the value of continuous learning and self-improvement.
                        • Importance of mastering the basics (00:10:43) The significance of mastering the basics in automotive diagnostics, the common tendency to overlook basics, and the impact on diagnostic efficiency and accuracy.
                        • Lack of understanding basic electrical concepts (00:13:40) The importance of basic electrical knowledge for technicians, especially in the context of working on hybrid vehicles, and the potential dangers of lacking such knowledge.
                        • The importance of proper diagnosis (00:15:21) Emphasizing the significance of accurate diagnosis in automotive repair and the consequences of incorrect parts replacement.
                        • Transition to becoming a professional trainer (00:16:40) Oscar's journey from teaching emissions to focusing on diagnostic training and the pivotal moment that led to his shift in focus.
                        • The value of investing in education (00:18:30) The impact of mentorship and the importance of continuous learning and skill development in the automotive industry.
                        • Bilingual training and expanding educational outreach (00:20:00) Oscar's venture into Spanish training.
                        • Challenges in promoting technical training (00:21:38) Addressing technicians' reluctance towards training, their misconceptions about its value, and the need for a mindset shift.
                        • Empowering technicians through education (00:23:52) Encouraging technicians to prioritize self-improvement and the role of training in enhancing their career prospects.
                        • Gender diversity in the automotive industry (00:26:13) The positive impact of female technicians and the need for more women to enter the automotive field.
                        • Importance of training with new tools (00:27:20) Highlighting the necessity of training alongside tool purchases and the pitfalls of underutilizing expensive diagnostic equipment.
                        • Online training vs. hands-on learning (00:29:11) The preference for hands-on, kinesthetic learning among technicians and the challenges of online training for automotive professionals.
                        • Financial Support (00:31:26) Oscar explains his in-house finance option and a seven-day money-back guarantee for training, driven by his passion for education.
                        • Student Vetting (00:33:06) Oscar discusses the assessment process for students and shares stories of students traveling long distances to attend his classes.
                        • Vision KC Conference (00:34:18) Oscar expresses his excitement at being selected to teach at the Vision conference and acknowledges the support of mentors.

                        Thanks to our Partner, Dorman Training.  Training technicians today for the challenges of tomorrow!  https://www.dormantraininglive.com/

                        Connect with the Podcast:

                        -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

                        ]]>
                        Oscar Gomez shares his transition from technician to educator, emphasizing the importance of foundational knowledge in the automotive field. Oscar discusses his teaching methods and the challenges of getting technicians to attend training sessions, revealing that many technicians are reluctant to seek further education because they don't see personal financial benefits. Oscar's commitment to education is evident in his offering of financial support for students and his passion for teaching, which extends to bilingual classes. Oscar Gomez, Master Automotive Training

                        Show Notes:

                        • Watch Full Video
                        • The importance of technical training (00:00:19) The significance of continuous technical training for professional technicians.
                        • Oscar's journey to becoming a trainer (00:02:30) Oscar's experience as a trainer, including his first national event and the impact of having a respected trainer in his class.
                        • Transition from technician to trainer (00:04:00) Oscar's family background in the automotive industry and his initial career aspirations, which led to his transition from technician to trainer.
                        • Mentorship and career growth (00:06:15) The pivotal phone call from his mentor and the impact of mentorship on Oscar's career growth and expertise as a technician.
                        • Recognizing potential and imposter syndrome (00:08:54) The role of mentorship in recognizing potential, overcoming imposter syndrome, and the value of continuous learning and self-improvement.
                        • Importance of mastering the basics (00:10:43) The significance of mastering the basics in automotive diagnostics, the common tendency to overlook basics, and the impact on diagnostic efficiency and accuracy.
                        • Lack of understanding basic electrical concepts (00:13:40) The importance of basic electrical knowledge for technicians, especially in the context of working on hybrid vehicles, and the potential dangers of lacking such knowledge.
                        • The importance of proper diagnosis (00:15:21) Emphasizing the significance of accurate diagnosis in automotive repair and the consequences of incorrect parts replacement.
                        • Transition to becoming a professional trainer (00:16:40) Oscar's journey from teaching emissions to focusing on diagnostic training and the pivotal moment that led to his shift in focus.
                        • The value of investing in education (00:18:30) The impact of mentorship and the importance of continuous learning and skill development in the automotive industry.
                        • Bilingual training and expanding educational outreach (00:20:00) Oscar's venture into Spanish training.
                        • Challenges in promoting technical training (00:21:38) Addressing technicians' reluctance towards training, their misconceptions about its value, and the need for a mindset shift.
                        • Empowering technicians through education (00:23:52) Encouraging technicians to prioritize self-improvement and the role of training in enhancing their career prospects.
                        • Gender diversity in the automotive industry (00:26:13) The positive impact of female technicians and the need for more women to enter the automotive field.
                        • Importance of training with new tools (00:27:20) Highlighting the necessity of training alongside tool purchases and the pitfalls of underutilizing expensive diagnostic equipment.
                        • Online training vs. hands-on learning (00:29:11) The preference for hands-on, kinesthetic learning among technicians and the challenges of online training for automotive professionals.
                        • Financial Support (00:31:26) Oscar explains his in-house finance option and a seven-day money-back guarantee for training, driven by his passion for education.
                        • Student Vetting (00:33:06) Oscar discusses the assessment process for students and shares stories of students traveling long distances to attend his classes.
                        • Vision KC Conference (00:34:18) Oscar expresses his excitement at being selected to teach at the Vision conference and acknowledges the support of mentors.

                        Thanks to our Partner, Dorman Training.  Training technicians today for the challenges of tomorrow!  https://www.dormantraininglive.com/

                        Connect with the Podcast:

                        -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

                        ]]>                        74f49a0c-48f4-45fe-9b06-c26ca8b77359Sat, 30 Dec 2023 00:15:00 -040036:40falsefull190190                        Labor Rate Tracker Update: A Valuable Tool [RR 914]Labor Rate Tracker Update: A Valuable Tool [RR 914] Ever wonder how automotive shops across the country set their labor rates? It's not just about matching the shop down the road. It's about achieving your profit goals. Tom Ham discusses the labor rate tracker tool, which can be found on the Automotive Management Network. The conversation includes the variability of labor rates among different types of automotive shops and across states and the influence of location and shop type on rates. Tom shares that the tracker has grown to 3,000 shops reporting their rates, providing a more comprehensive view of the market. The episode also covers the importance of having a labor rate that reflects a shop's quality and customer trust. Find out why the labor rate tracker is a valuable tool for both shop owners and industry coaches to gauge market rates and inform business strategies. Tom Ham, Automotive Management Network. Tom’s previous episodes HERE. Show Notes
                        • Watch Full Video Episode
                        • Labor Rate Tracker
                        • The labor rate tracker tool (00:01:42) Discussion of the labor rate tracker tool, its development, and its purpose in the automotive industry.
                        • Setting labor rates based on profit goals (00:03:18) Importance of setting labor rates based on individual profit goals and the process of determining labor rates.
                        • Feedback from members of the Automotive Management Network (00:08:14) Positive feedback from members of the Automotive Management Network regarding the labor rate tracker tool.
                        • Different labor rates across various types of automotive shops (00:12:32) Discussion of the variation in labor rates across different types of automotive shops, such as RV shops, franchises, transmission shops, and more.
                        • Variations in labor rates across different states (00:15:50) Observations on the differences in labor rates across states, including the correlation between labor rates and political affiliations.
                        • Mobile Repair Rates (00:17:01) Discussion about the lower labor rates for mobile repair services and the impact of weather on their business.
                        • Membership and Data Privacy (00:19:40) Details about accessing the labor rate tracker tool, membership requirements, and the privacy of members' data.
                        • Profit Structure and Labor Rates (00:21:08) Consideration of the potential value in understanding a shop's profit structure based on their labor rate and the implications for success.
                        • Cost Factors and Labor Rates (00:23:29) Discussion about the impact of rising costs, including healthcare and insurance, on the setting of labor rates.
                        • Snowbirds and Florida (00:25:22) Conversation about the history of Florida's popularity as a winter destination and the influx of seasonal residents.
                        • Future Developments of Labor Rate Tracker (00:26:48) Discussion about the planned enhancements and future developments for the labor rate tracker tool.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                         Ever wonder how automotive shops across the country set their labor rates? It's not just about matching the shop down the road. It's about achieving your profit goals. Tom Ham discusses the labor rate tracker tool, which can be found on the Automotive Management Network. The conversation includes the variability of labor rates among different types of automotive shops and across states and the influence of location and shop type on rates. Tom shares that the tracker has grown to 3,000 shops reporting their rates, providing a more comprehensive view of the market. The episode also covers the importance of having a labor rate that reflects a shop's quality and customer trust. Find out why the labor rate tracker is a valuable tool for both shop owners and industry coaches to gauge market rates and inform business strategies. Tom Ham, Automotive Management Network. Tom’s previous episodes HERE. Show Notes
                        • Watch Full Video Episode
                        • Labor Rate Tracker
                        • The labor rate tracker tool (00:01:42) Discussion of the labor rate tracker tool, its development, and its purpose in the automotive industry.
                        • Setting labor rates based on profit goals (00:03:18) Importance of setting labor rates based on individual profit goals and the process of determining labor rates.
                        • Feedback from members of the Automotive Management Network (00:08:14) Positive feedback from members of the Automotive Management Network regarding the labor rate tracker tool.
                        • Different labor rates across various types of automotive shops (00:12:32) Discussion of the variation in labor rates across different types of automotive shops, such as RV shops, franchises, transmission shops, and more.
                        • Variations in labor rates across different states (00:15:50) Observations on the differences in labor rates across states, including the correlation between labor rates and political affiliations.
                        • Mobile Repair Rates (00:17:01) Discussion about the lower labor rates for mobile repair services and the impact of weather on their business.
                        • Membership and Data Privacy (00:19:40) Details about accessing the labor rate tracker tool, membership requirements, and the privacy of members' data.
                        • Profit Structure and Labor Rates (00:21:08) Consideration of the potential value in understanding a shop's profit structure based on their labor rate and the implications for success.
                        • Cost Factors and Labor Rates (00:23:29) Discussion about the impact of rising costs, including healthcare and insurance, on the setting of labor rates.
                        • Snowbirds and Florida (00:25:22) Conversation about the history of Florida's popularity as a winter destination and the influx of seasonal residents.
                        • Future Developments of Labor Rate Tracker (00:26:48) Discussion about the planned enhancements and future developments for the labor rate tracker tool.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                        c7ec5ad5-25ad-4c30-b9b2-e5d96fc7fd89Fri, 29 Dec 2023 00:15:00 -040028:31falsefull914914                        The Final Countdown - End of 2023 Updates [E098] - Business By The NumbersThe Final Countdown - End of 2023 Updates [E098] - Business By The NumbersIn this year-end episode of 'Business by the Numbers,' Hunt gives a comprehensive overview of the latest financial updates and what to expect in 2024. Dive into topics like the Federal Reserve's decisions, ERTC updates, and new tax laws with insightful analysis. 

                        • Federal Reserve Insights: Discussion on the Federal Reserve's recent meeting and its implications for interest rates in 2024. 
                        • Inflation and Economic Trends: Analysis of current inflation trends and predictions for the coming year. 
                        • ERTC and IRS Updates: Latest information on the Employee Retention Tax Credit and IRS processing updates. 
                        • 2024 Tax Law Changes: Insights into expected tax law changes and their impact on businesses. 
                        • FinCEN Reporting Requirements: Overview of the new FinCEN Beneficial Ownership Information Requirements. 
                        • Credit Card Processors' Class Action Settlement: Information about the recent class action lawsuit settlement involving credit card processors. 
                        • The Future of Credit Card Fees: Predictions and insights into the potential changes in credit card processing fees.

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        In this year-end episode of 'Business by the Numbers,' Hunt gives a comprehensive overview of the latest financial updates and what to expect in 2024. Dive into topics like the Federal Reserve's decisions, ERTC updates, and new tax laws with insightful analysis. 

                        • Federal Reserve Insights: Discussion on the Federal Reserve's recent meeting and its implications for interest rates in 2024. 
                        • Inflation and Economic Trends: Analysis of current inflation trends and predictions for the coming year. 
                        • ERTC and IRS Updates: Latest information on the Employee Retention Tax Credit and IRS processing updates. 
                        • 2024 Tax Law Changes: Insights into expected tax law changes and their impact on businesses. 
                        • FinCEN Reporting Requirements: Overview of the new FinCEN Beneficial Ownership Information Requirements. 
                        • Credit Card Processors' Class Action Settlement: Information about the recent class action lawsuit settlement involving credit card processors. 
                        • The Future of Credit Card Fees: Predictions and insights into the potential changes in credit card processing fees.

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        353c32cb-ed5a-465a-ba21-af95764d85e9Thu, 28 Dec 2023 00:15:00 -040032:13falsebonus                        AAPEX’S Commitment to Student Mentorship [THA 360]AAPEX'S Commitment to Student Mentorship [THA 360]
                        Recorded Live at AAPEX 2023, industry mentors and students worked together to service, repair and donate a 2013 Ford Edge to a Veteran. The students share their experiences and aspirations in the industry, from welding to diagnostics. It was also a heartwarming experience to have the recipient of the donated vehicle, Savannah, present in the studio with us. Let's continue to have a positive impact on the industry and inspire more support for young people to join.
                        Show Notes:
                        • The mentors' role and students' experience (00:00:01) Discussion about the mentors' role at AAPEX and the students' experience working with them.
                        • Advice for students (00:05:17) The mentors give advice to the students, emphasizing the importance of passion, learning from failures, and staying positive.
                        • The Glimmer for the Diag Process (00:08:28) Discussion about the importance of the diagnostic process and how it can spark interest in automotive careers.
                        • Students' Career Aspirations (00:09:32) Students discussing their potential career paths, including working with airplanes, welding, and body shop work.
                        • Learning and Problem Solving (00:10:40) Students sharing their experiences and excitement about learning new skills and the problem-solving aspect of automotive careers.
                        • The students and their automotive training (00:16:20) Discussion about the students' involvement in automotive technology and their recent projects, including working on brakes and spark plugs.

                        Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. https://www.delphiautoparts.com/ Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>
                        Recorded Live at AAPEX 2023, industry mentors and students worked together to service, repair and donate a 2013 Ford Edge to a Veteran. The students share their experiences and aspirations in the industry, from welding to diagnostics. It was also a heartwarming experience to have the recipient of the donated vehicle, Savannah, present in the studio with us. Let's continue to have a positive impact on the industry and inspire more support for young people to join.
                        Show Notes:
                        • The mentors' role and students' experience (00:00:01) Discussion about the mentors' role at AAPEX and the students' experience working with them.
                        • Advice for students (00:05:17) The mentors give advice to the students, emphasizing the importance of passion, learning from failures, and staying positive.
                        • The Glimmer for the Diag Process (00:08:28) Discussion about the importance of the diagnostic process and how it can spark interest in automotive careers.
                        • Students' Career Aspirations (00:09:32) Students discussing their potential career paths, including working with airplanes, welding, and body shop work.
                        • Learning and Problem Solving (00:10:40) Students sharing their experiences and excitement about learning new skills and the problem-solving aspect of automotive careers.
                        • The students and their automotive training (00:16:20) Discussion about the students' involvement in automotive technology and their recent projects, including working on brakes and spark plugs.

                        Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. https://www.delphiautoparts.com/ Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                        6dc9f95a-915c-4541-9fed-58f3f31a8a54Thu, 28 Dec 2023 00:15:00 -040024:16falsefull360360                        An Annual Theme For Your Marketing [E080] - The Auto Repair Marketing PodcastAn Annual Theme For Your Marketing [E080] - The Auto Repair Marketing PodcastIn this podcast episode, Brian and Kim welcome guest Caroline Legrande to discuss the concept of adopting an annual theme for business. They explore how a theme can shape marketing strategies and internal culture, reflecting on their own "slingshot" theme's positive influence on their goals and team dynamics. The episode also touches on the creative and fun aspects of integrating the theme into marketing, exemplified by their use of rubber chicken finger flickers. The conversation underscores the value of a unifying theme in directing a team's focus and energizing the work environment.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Show Notes with Timestamps

                        • Laughter and rotator cuff surgery (00:00:57) Humorous exchange about the host's rotator cuff surgery and laughter.
                        • Choosing a theme for the year (00:02:18) Discussion about adopting a theme for the business and personal use.
                        • Implementing the theme internally (00:03:59) Explanation of how the theme is used internally and its impact on the business.
                        • Marketing and production focus (00:06:26) How the theme ties into marketing and production as an additional core value.
                        • The slingshot theme (00:08:30) Explanation of the "slingshot" theme and its application to business growth.
                        • Creating a new theme (00:12:29) Discussion about brainstorming and choosing a new theme for the upcoming year.
                        • Teasing the theme (00:14:48) Teasing the audience about the new theme without revealing it.
                        • SWOT Analysis (00:14:54) Importance of SWOT analysis in generating ideas for the team and company growth.
                        • Teasing the Theme (00:15:55) Discussion about the theme for 2024 and the anticipation around revealing it.
                        • Revealing the Theme: Magnetic (00:17:37) The hosts reveal the theme for 2024 and discuss its significance and potential applications in marketing.
                        • Incorporating the Theme in Marketing (00:18:18) Strategies for incorporating the theme "magnetic" into marketing efforts, including attracting the right customers and repelling the wrong ones.
                        • Utilizing the Theme Internally (00:20:36) Exploring ways to integrate the theme "magnetic" within the team and internally for promotional items and team engagement.

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com 

                        ]]>                        In this podcast episode, Brian and Kim welcome guest Caroline Legrande to discuss the concept of adopting an annual theme for business. They explore how a theme can shape marketing strategies and internal culture, reflecting on their own "slingshot" theme's positive influence on their goals and team dynamics. The episode also touches on the creative and fun aspects of integrating the theme into marketing, exemplified by their use of rubber chicken finger flickers. The conversation underscores the value of a unifying theme in directing a team's focus and energizing the work environment.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Show Notes with Timestamps

                        • Laughter and rotator cuff surgery (00:00:57) Humorous exchange about the host's rotator cuff surgery and laughter.
                        • Choosing a theme for the year (00:02:18) Discussion about adopting a theme for the business and personal use.
                        • Implementing the theme internally (00:03:59) Explanation of how the theme is used internally and its impact on the business.
                        • Marketing and production focus (00:06:26) How the theme ties into marketing and production as an additional core value.
                        • The slingshot theme (00:08:30) Explanation of the "slingshot" theme and its application to business growth.
                        • Creating a new theme (00:12:29) Discussion about brainstorming and choosing a new theme for the upcoming year.
                        • Teasing the theme (00:14:48) Teasing the audience about the new theme without revealing it.
                        • SWOT Analysis (00:14:54) Importance of SWOT analysis in generating ideas for the team and company growth.
                        • Teasing the Theme (00:15:55) Discussion about the theme for 2024 and the anticipation around revealing it.
                        • Revealing the Theme: Magnetic (00:17:37) The hosts reveal the theme for 2024 and discuss its significance and potential applications in marketing.
                        • Incorporating the Theme in Marketing (00:18:18) Strategies for incorporating the theme "magnetic" into marketing efforts, including attracting the right customers and repelling the wrong ones.
                        • Utilizing the Theme Internally (00:20:36) Exploring ways to integrate the theme "magnetic" within the team and internally for promotional items and team engagement.

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com 

                        ]]>                        c22e76d7-1472-47c4-8562-55a065f3a9dcWed, 27 Dec 2023 00:15:00 -040022:31falsebonus                        The New Frontier of Measuring Service Advisor Effort and Output [RR 913]The New Frontier of Measuring Service Advisor Effort and Output [RR 913]Iron Fist Marketing Consultants. Stan's previous episodes HERE Show Notes
                        • Watch Full Video
                        • The changing landscape of the automotive industry (00:02:08) Discussion on the need to assess and train service advisors based on their fit for the evolving job role in the automotive industry.
                        • The impact of COVID-19 on consumer behavior (00:05:14) Exploration of how consumer behavior shifted during the pandemic and the changes in the role of service advisors as a result.
                        • Assessing service advisors' fit for the new job role (00:06:38) Discussion on the importance of assessing service advisors' fit for the new job role, specifically in terms of their appearance, communication skills, and ability to handle phone conversations.
                        • Utilizing Tools and Impact on KPIs (00:09:23) Discussing the use of tools and key performance indicators (KPIs) to identify the approach to take with customers.
                        • Assessing Natural Tendencies and Hard Wiring (00:13:04) Highlighting the value of understanding individual strengths and natural tendencies to improve communication and avoid frustration in the workplace.
                        • The importance of creating a positive work environment (00:16:38) Discussion on the significance of providing great environments for employees to foster job satisfaction and prevent turnover.
                        • The need for measuring effort and output (00:17:15) Exploration of the challenge of measuring the effort and output of service advisors and the importance of having tools to assess their performance.
                        • The cost of wrong hires and the need for alignment (00:21:26) Highlighting the expenses associated with hiring the wrong people and the importance of aligning trainers and service advisors to improve performance and culture.
                        • The consumer journey and operationalizing data (00:25:04) Discussion on the value of understanding the consumer journey and the need to operationalize data in the automotive industry.
                        • The importance of phone interactions (00:25:32) Highlighting the significance of phone calls and how the way advisors handle them can impact the guest experience and the success of a shop.
                        • Assessing and measuring effort and output (00:29:38) Exploration of the process and system that allows shop owners to assess and measure the effort and output of their team members, and how it can be used to improve performance and compensation.
                        • The science of the customer journey (00:33:05) Discussion about the customer journey and the importance of customer experience in the automotive industry.
                        • Measuring the during and follow-up (00:33:46) The need to measure and track the communication and follow-up with customers during the service process.
                        • The importance of trained service advisors (00:40:28) Discussion on the importance of having trained service advisors who can handle customer calls and book appointments effectively.
                        • Assessing and training service advisors (00:41:03) The need for a process to assess and train service advisors in order to improve customer interactions and conversion rates.
                        • The role of service advisors in business success (00:43:45) The significance of having skilled service advisors to support the business by booking appointments and ensuring customer satisfaction.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        Iron Fist Marketing Consultants. Stan's previous episodes HERE Show Notes
                        • Watch Full Video
                        • The changing landscape of the automotive industry (00:02:08) Discussion on the need to assess and train service advisors based on their fit for the evolving job role in the automotive industry.
                        • The impact of COVID-19 on consumer behavior (00:05:14) Exploration of how consumer behavior shifted during the pandemic and the changes in the role of service advisors as a result.
                        • Assessing service advisors' fit for the new job role (00:06:38) Discussion on the importance of assessing service advisors' fit for the new job role, specifically in terms of their appearance, communication skills, and ability to handle phone conversations.
                        • Utilizing Tools and Impact on KPIs (00:09:23) Discussing the use of tools and key performance indicators (KPIs) to identify the approach to take with customers.
                        • Assessing Natural Tendencies and Hard Wiring (00:13:04) Highlighting the value of understanding individual strengths and natural tendencies to improve communication and avoid frustration in the workplace.
                        • The importance of creating a positive work environment (00:16:38) Discussion on the significance of providing great environments for employees to foster job satisfaction and prevent turnover.
                        • The need for measuring effort and output (00:17:15) Exploration of the challenge of measuring the effort and output of service advisors and the importance of having tools to assess their performance.
                        • The cost of wrong hires and the need for alignment (00:21:26) Highlighting the expenses associated with hiring the wrong people and the importance of aligning trainers and service advisors to improve performance and culture.
                        • The consumer journey and operationalizing data (00:25:04) Discussion on the value of understanding the consumer journey and the need to operationalize data in the automotive industry.
                        • The importance of phone interactions (00:25:32) Highlighting the significance of phone calls and how the way advisors handle them can impact the guest experience and the success of a shop.
                        • Assessing and measuring effort and output (00:29:38) Exploration of the process and system that allows shop owners to assess and measure the effort and output of their team members, and how it can be used to improve performance and compensation.
                        • The science of the customer journey (00:33:05) Discussion about the customer journey and the importance of customer experience in the automotive industry.
                        • Measuring the during and follow-up (00:33:46) The need to measure and track the communication and follow-up with customers during the service process.
                        • The importance of trained service advisors (00:40:28) Discussion on the importance of having trained service advisors who can handle customer calls and book appointments effectively.
                        • Assessing and training service advisors (00:41:03) The need for a process to assess and train service advisors in order to improve customer interactions and conversion rates.
                        • The role of service advisors in business success (00:43:45) The significance of having skilled service advisors to support the business by booking appointments and ensuring customer satisfaction.

                        Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                        9a8e0d7a-6690-429a-b3eb-b81d20c5812cTue, 26 Dec 2023 00:15:00 -040048:23falsefull913913                        EOY 2023, A Coaches & Shop Owners Perspective [E144] - Chris Cotton Weekly BlitzEOY 2023, A Coaches & Shop Owners Perspective [E144] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In this end-of-year update podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching, along with Coaches Mike, Brent, and Al, discuss the challenges and successes of running auto repair shops. The coaches highlight the importance of having a cohesive team, dealing with parts availability and cost increases, and the need for clear career paths for technicians. They also discuss the impact of high interest rates on the industry, the challenges of finding replacement parts, and the trend of shops closing due to lack of succession plans. The podcast ends on a positive note, with the coaches sharing success stories and expressing their excitement for the upcoming year.

                        • The impact of lockdown team on shop performance (00:01:44) Coach Mike discusses how establishing a strong team atmosphere and having the right technicians greatly impacted his shop's performance.
                        • Hiring an additional staff member (00:03:05) Coach Brent talks about the positive impact of hiring his son as an additional staff member, relieving him from various duties and reducing stress.
                        • Improving staffing and team dynamics (00:04:59) Coach Al shares how having a cohesive team and implementing employee rewards helped improve workflow and reduce turnover in his shop.
                        • Technicians struggling to find parts (00:10:29) Discussion about the challenges of finding parts and the need to raise labor rates to compensate for the time spent searching.
                        • Increasing cost of parts (00:11:51) Conversation about the rising costs of parts and the impact it has on the industry, including the need to update quotes more frequently.
                        • Dealerships marketing against independent shops (00:13:09) Discussion about a dealership specifically targeting an independent shop and the use of geofencing and advertising to compete.
                        • The technicians' perception of income (00:20:01) Discussion on how front-end guys buying new campers led to the perception that they were making more money, and how this perception changed after a hierarchy was shown.
                        • Providing a path forward for technicians (00:21:13) Importance of building a foundation and providing growth opportunities for technicians, including training, job experience, and addressing productivity levels.
                        • The cost of owning a shop and technician frustrations (00:23:21) Discussion on the financial aspects of owning a shop, including insurance costs, and how it can discourage technicians from wanting to start their own shop. Also, the importance of having a path forward for technicians and helping them reach their goals.

                        Note: Only three timestamps were provided in the given transcription segment.

                        • The average age of vehicles is increasing (00:30:17) Discussion on the shortage of used cars and the rising cost of repairs on newer vehicles.
                        • The increase in repairs on 18-20 model vehicles (00:31:08) Exploration of how the high cost of replacing vehicles is leading to more repairs on newer vehicles.
                        • Challenges faced by unsuccessful shop owners and the trend of shop closures (00:35:08) Conversation about the difficulties faced by shop owners who are not profitable and the increasing number of small shops closing their doors.
                        • Success Stories and Relief for a Mechanic's Wife (00:40:23) A coach shares a success story of a mechanic who implemented coaching recommendations, leading to increased profits and reduced stress for his wife.
                        • Small Town Success (00:41:50) A small town auto shop in rural Kansas achieves record-breaking success and hosts community events with high turnout.
                        • Setting Up Business Foundations (00:42:59) A coach discusses the importance of establishing a strong foundation for auto repair businesses and the satisfaction of helping clients build successful structures.
                        • 00:51:06 - The Outlook for 2024 Discussion on the potential success of the auto repair industry in the coming year and the importance of treating customers and employees right.
                        • 00:51:37 - The Importance of Coaching Encouragement for struggling shop owners to seek coaching or join peer groups to improve their businesses.
                        • 00:53:28 - The Power of Coaching Personal testimonial of the impact of coaching on the success and growth of an auto repair business.

                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                        ]]>                        The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                        Check out their podcast here: https://autorepairmarketing.captivate.fm/

                        If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                        In this end-of-year update podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching, along with Coaches Mike, Brent, and Al, discuss the challenges and successes of running auto repair shops. The coaches highlight the importance of having a cohesive team, dealing with parts availability and cost increases, and the need for clear career paths for technicians. They also discuss the impact of high interest rates on the industry, the challenges of finding replacement parts, and the trend of shops closing due to lack of succession plans. The podcast ends on a positive note, with the coaches sharing success stories and expressing their excitement for the upcoming year.

                        • The impact of lockdown team on shop performance (00:01:44) Coach Mike discusses how establishing a strong team atmosphere and having the right technicians greatly impacted his shop's performance.
                        • Hiring an additional staff member (00:03:05) Coach Brent talks about the positive impact of hiring his son as an additional staff member, relieving him from various duties and reducing stress.
                        • Improving staffing and team dynamics (00:04:59) Coach Al shares how having a cohesive team and implementing employee rewards helped improve workflow and reduce turnover in his shop.
                        • Technicians struggling to find parts (00:10:29) Discussion about the challenges of finding parts and the need to raise labor rates to compensate for the time spent searching.
                        • Increasing cost of parts (00:11:51) Conversation about the rising costs of parts and the impact it has on the industry, including the need to update quotes more frequently.
                        • Dealerships marketing against independent shops (00:13:09) Discussion about a dealership specifically targeting an independent shop and the use of geofencing and advertising to compete.
                        • The technicians' perception of income (00:20:01) Discussion on how front-end guys buying new campers led to the perception that they were making more money, and how this perception changed after a hierarchy was shown.
                        • Providing a path forward for technicians (00:21:13) Importance of building a foundation and providing growth opportunities for technicians, including training, job experience, and addressing productivity levels.
                        • The cost of owning a shop and technician frustrations (00:23:21) Discussion on the financial aspects of owning a shop, including insurance costs, and how it can discourage technicians from wanting to start their own shop. Also, the importance of having a path forward for technicians and helping them reach their goals.

                        Note: Only three timestamps were provided in the given transcription segment.

                        • The average age of vehicles is increasing (00:30:17) Discussion on the shortage of used cars and the rising cost of repairs on newer vehicles.
                        • The increase in repairs on 18-20 model vehicles (00:31:08) Exploration of how the high cost of replacing vehicles is leading to more repairs on newer vehicles.
                        • Challenges faced by unsuccessful shop owners and the trend of shop closures (00:35:08) Conversation about the difficulties faced by shop owners who are not profitable and the increasing number of small shops closing their doors.
                        • Success Stories and Relief for a Mechanic's Wife (00:40:23) A coach shares a success story of a mechanic who implemented coaching recommendations, leading to increased profits and reduced stress for his wife.
                        • Small Town Success (00:41:50) A small town auto shop in rural Kansas achieves record-breaking success and hosts community events with high turnout.
                        • Setting Up Business Foundations (00:42:59) A coach discusses the importance of establishing a strong foundation for auto repair businesses and the satisfaction of helping clients build successful structures.
                        • 00:51:06 - The Outlook for 2024 Discussion on the potential success of the auto repair industry in the coming year and the importance of treating customers and employees right.
                        • 00:51:37 - The Importance of Coaching Encouragement for struggling shop owners to seek coaching or join peer groups to improve their businesses.
                        • 00:53:28 - The Power of Coaching Personal testimonial of the impact of coaching on the success and growth of an auto repair business.

                        Connect with Chris:

                        chris@autofixsos.com

                        Phone: 940.400.1008

                        www.autoshopcoaching.com

                        Facebook: https://www.facebook.com/

                        AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                        ]]>                        cab62236-646d-40d5-8a3f-50890f5d22f1Mon, 25 Dec 2023 00:15:00 -040045:36falsebonus                        Technician Productivity Redefined [AW 189]Technician Productivity Redefined [AW 189]
                        Joe Marconi discusses the importance of team collaboration, efficiency, and continuous training in the automotive industry. He highlights the need for effective leadership, a positive company culture, and sound systems and procedures to guide technicians and improve productivity. The conversation also covers the significance of accurate estimating and effective labor rates, the rising costs in various industries, and the importance of a positive and growth mindset in business. Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE.

                        Show Notes:

                        • Watch Full Video
                        • The importance of teamwork (00:03:31) Discussion on the complexity of cars and the need for a team effort in improving technician production and shop efficiency.
                        • The role of leadership and company culture (00:05:13) Emphasis on the importance of leadership and creating the right company culture to promote technician productivity and efficiency.
                        • The significance of training and procedures (00:06:12) Highlighting the value of both external and in-house training, as well as the need for clear procedures and policies to enhance shop production and technician efficiency.
                        • The importance of team meetings (00:09:03) Discussing the value of team meetings and how they can improve shop production and encourage innovative ideas.
                        • Empowering employees to make decisions (00:11:01) Highlighting the importance of allowing employees to think on their own and make decisions, and the benefits it brings to the growth of the company.
                        • Assigning work based on technician strengths (00:12:21) Exploring the strategy of assigning jobs to technicians based on their strengths and expertise, and the impact it has on efficiency and productivity.
                        • Labor Rates and Effective Labor Rate (00:15:55) Discussion on the increase in labor rates and the importance of calculating the effective labor rate.
                        • Raising Rates and Cost of Fast Food (00:17:05) Conversation about raising rates and the comparison of fast food prices to labor rates.
                        • Culture, Leadership, and Productivity (00:19:22) Exploration of the impact of culture, leadership, and workplace satisfaction on productivity and efficiency.
                        • Continuous improvement in business (00:24:24) Emphasizing the importance of making incremental improvements in business every day, with the analogy of a lifelong commitment and the absence of a destination in business growth.

                        Thanks to our Partner, Dorman Training.  Training technicians today for the challenges of tomorrow!  https://www.dormantraininglive.com/

                        Connect with the Podcast:

                        -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

                        ]]>
                        Joe Marconi discusses the importance of team collaboration, efficiency, and continuous training in the automotive industry. He highlights the need for effective leadership, a positive company culture, and sound systems and procedures to guide technicians and improve productivity. The conversation also covers the significance of accurate estimating and effective labor rates, the rising costs in various industries, and the importance of a positive and growth mindset in business. Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE.

                        Show Notes:

                        • Watch Full Video
                        • The importance of teamwork (00:03:31) Discussion on the complexity of cars and the need for a team effort in improving technician production and shop efficiency.
                        • The role of leadership and company culture (00:05:13) Emphasis on the importance of leadership and creating the right company culture to promote technician productivity and efficiency.
                        • The significance of training and procedures (00:06:12) Highlighting the value of both external and in-house training, as well as the need for clear procedures and policies to enhance shop production and technician efficiency.
                        • The importance of team meetings (00:09:03) Discussing the value of team meetings and how they can improve shop production and encourage innovative ideas.
                        • Empowering employees to make decisions (00:11:01) Highlighting the importance of allowing employees to think on their own and make decisions, and the benefits it brings to the growth of the company.
                        • Assigning work based on technician strengths (00:12:21) Exploring the strategy of assigning jobs to technicians based on their strengths and expertise, and the impact it has on efficiency and productivity.
                        • Labor Rates and Effective Labor Rate (00:15:55) Discussion on the increase in labor rates and the importance of calculating the effective labor rate.
                        • Raising Rates and Cost of Fast Food (00:17:05) Conversation about raising rates and the comparison of fast food prices to labor rates.
                        • Culture, Leadership, and Productivity (00:19:22) Exploration of the impact of culture, leadership, and workplace satisfaction on productivity and efficiency.
                        • Continuous improvement in business (00:24:24) Emphasizing the importance of making incremental improvements in business every day, with the analogy of a lifelong commitment and the absence of a destination in business growth.

                        Thanks to our Partner, Dorman Training.  Training technicians today for the challenges of tomorrow!  https://www.dormantraininglive.com/

                        Connect with the Podcast:

                        -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

                        ]]>                        cef49cb8-1156-43d6-95af-ca7a4297cbb5Sat, 23 Dec 2023 00:15:00 -040028:20falsefull189189                        Remarkable Customer Service Stories from Red Rock Repair [RR 912]Remarkable Customer Service Stories from Red Rock Repair [RR 912] Danielle Vila discusses the importance of customer service in the industry and shares her strategies for quality control, the benefits of a reliable shop management system, and the significance of standing behind services and parts. The conversation also covers unique marketing strategies, the value of maintenance, community involvement, and the impact of these on business growth and customer trust. Danielle Vila, Red Rock Repair, Las Vegas, NV. Danielle's previous episodes HERE Show Notes
                        • Watch Full Video Episode
                        • Selling Premium Work at the Shop (00:05:45) Exploration of how Red Rock Repair sells their premium work by building value and emphasizing customer service, with reference to a study on anxiety-inducing consumer experiences in automotive repair.
                        • The Importance of Customer Service (00:07:05) The significance of customer service in the automotive industry, including the role of the service advisor in building trust, explaining costs, and meeting customer expectations.
                        • The importance of customer experience (00:08:06) Discussion on the growing trend of customer experience and the role of a client experience officer in a company.
                        • Attention to detail in customer service (00:09:18) Importance of small nuances in customer service, such as offering different beverage options and ensuring a clean and well-maintained vehicle.
                        • Elevating services and competing with other shops (00:12:21) Challenges faced by small businesses including increasing labor rates, attracting good technicians, and elevating the overall customer experience.
                        • The importance of warranty and standing behind services (00:17:46) Discussion about the significance of offering warranty on services and parts, and the negative impact of not standing behind them.
                        • The success of a shop with a lifetime warranty (00:19:03) Exploration of a shop that offers a lifetime warranty and how it contributes to their success and customer focus.
                        • Hiring for attitude and culture fit (00:22:09) The importance of hiring employees with the right attitude and energy to fit into the shop's culture, and how it affects the overall atmosphere and success of the business.
                        • The CRM engine (00:25:37) Discussion on the importance of CRM in marketing and customer retention in the automotive repair industry.
                        • The toothbrush metaphor (00:26:33) Exploration of the idea of using toothbrushes as a metaphor to encourage customers to prioritize maintenance and preventive services.
                        • Community involvement (00:30:14) Plans to implement programs such as food drives and donations for local shelters to make a positive impact on the community.
                        • Supporting the local food bank (00:31:56) Conversation about the best time to support the local food bank, focusing on the needs during the summer months when children are home and may not have access to food.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                         Danielle Vila discusses the importance of customer service in the industry and shares her strategies for quality control, the benefits of a reliable shop management system, and the significance of standing behind services and parts. The conversation also covers unique marketing strategies, the value of maintenance, community involvement, and the impact of these on business growth and customer trust. Danielle Vila, Red Rock Repair, Las Vegas, NV. Danielle's previous episodes HERE Show Notes
                        • Watch Full Video Episode
                        • Selling Premium Work at the Shop (00:05:45) Exploration of how Red Rock Repair sells their premium work by building value and emphasizing customer service, with reference to a study on anxiety-inducing consumer experiences in automotive repair.
                        • The Importance of Customer Service (00:07:05) The significance of customer service in the automotive industry, including the role of the service advisor in building trust, explaining costs, and meeting customer expectations.
                        • The importance of customer experience (00:08:06) Discussion on the growing trend of customer experience and the role of a client experience officer in a company.
                        • Attention to detail in customer service (00:09:18) Importance of small nuances in customer service, such as offering different beverage options and ensuring a clean and well-maintained vehicle.
                        • Elevating services and competing with other shops (00:12:21) Challenges faced by small businesses including increasing labor rates, attracting good technicians, and elevating the overall customer experience.
                        • The importance of warranty and standing behind services (00:17:46) Discussion about the significance of offering warranty on services and parts, and the negative impact of not standing behind them.
                        • The success of a shop with a lifetime warranty (00:19:03) Exploration of a shop that offers a lifetime warranty and how it contributes to their success and customer focus.
                        • Hiring for attitude and culture fit (00:22:09) The importance of hiring employees with the right attitude and energy to fit into the shop's culture, and how it affects the overall atmosphere and success of the business.
                        • The CRM engine (00:25:37) Discussion on the importance of CRM in marketing and customer retention in the automotive repair industry.
                        • The toothbrush metaphor (00:26:33) Exploration of the idea of using toothbrushes as a metaphor to encourage customers to prioritize maintenance and preventive services.
                        • Community involvement (00:30:14) Plans to implement programs such as food drives and donations for local shelters to make a positive impact on the community.
                        • Supporting the local food bank (00:31:56) Conversation about the best time to support the local food bank, focusing on the needs during the summer months when children are home and may not have access to food.

                        Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                        dccd32fc-9e3d-42e5-8bc7-a664a19e5964Fri, 22 Dec 2023 00:15:00 -040034:51falsefull912912                        End of Year: Allowances Vs. Reimbursements [E097] - Business By The NumbersEnd of Year: Allowances Vs. Reimbursements [E097] - Business By The NumbersIn this week’s episode of Business by the Numbers, Hunt explores strategies for providing employee benefits in a tax-efficient manner. He navigates the complexities of allowances and reimbursements to benefit both your business and your team.

                        • The Tax Differences Between Allowances and Reimbursements: Understanding the tax implications for employees and the cost-saving benefits for businesses.

                        • Strategic Financial Management: Practical advice on offering vehicle-related and other expenses as tax-free reimbursements.

                        • Legal Compliance and Best Practices: Ensuring adherence to tax laws and the importance of accurate documentation in reimbursement processes.

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        In this week’s episode of Business by the Numbers, Hunt explores strategies for providing employee benefits in a tax-efficient manner. He navigates the complexities of allowances and reimbursements to benefit both your business and your team.

                        • The Tax Differences Between Allowances and Reimbursements: Understanding the tax implications for employees and the cost-saving benefits for businesses.

                        • Strategic Financial Management: Practical advice on offering vehicle-related and other expenses as tax-free reimbursements.

                        • Legal Compliance and Best Practices: Ensuring adherence to tax laws and the importance of accurate documentation in reimbursement processes.

                        Thanks to our partners, NAPA TRACS and Promotive

                        Did you know that NAPA TRACS has onsite training plus six days a week support?

                        It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                        Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                        It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                        Paar Melis and Associates – Accountants Specializing in Automotive Repair

                        Visit us Online: www.paarmelis.com

                        Email Hunt: podcast@paarmelis.com

                        Get a copy of my Book: Download Here

                        Aftermarket Radio Network

                        ]]>                        0bbda3df-e028-4646-bc0e-4fdbf3f60b3aThu, 21 Dec 2023 00:15:00 -040028:20falsebonus                        Why CRM is Vital to Automotive Shop Success [THA 359]Why CRM is Vital to Automotive Shop Success [THA 359]
                        Our panel discusses the importance of Customer Relationship Management (CRM) in the success of auto repair shops. They highlight CRM's role in client retention, communication, and building trusted relationships. The discussion also covers the significance of integrating CRM with shop management systems and the potential for automation and reminders based on customer data. The panelists stress the importance of the first 100 days in the customer journey, the need for consistent touchpoints, and personalized communication.
                        Gregg Rainville, Steer by Mechanic Advisor. Jessica Carrino, Sparks Tire & Auto, St. Charles, MO. Jaron Kleber, Repair Shop of Tomorrow, National Sales Manager. Jaron’s previous episodes HERE Steve Finzel, Finzel’s Mastertech, Terre Haute, IN. Steve’s previous episodes HERE Show Notes:
                        • Watch Full Video
                        • Client Retention and CRM (00:00:01) Discussion about the importance of CRM in client retention, communication, and building trusted relationships.
                        • Integrating CRM with Shop Management System (00:03:33) Importance of connecting CRM to the shop management system for consistent messaging and customer communication.
                        • Turning Customers into Clients with CRM (00:05:45) Exploring the potential of CRM to turn customers into loyal clients by setting up reminders for future service needs and sales opportunities.
                        • The first 100 days with a new customer (00:08:34) Discussion on the importance of communication and touchpoints with new customers in the first 100 days, including feedback, check-ins on deferred services, and personalizing communication.
                        • Customer retention through CRM (00:10:13) Exploration of the use of CRM systems to retain customers, including advanced filtering, finding lost customers, and maintaining communication through touchpoints.
                        • Utilizing Google reviews for reputation and new customers (00:12:23) The significance of Google reviews in building reputation and attracting new customers, with personal experiences shared by shop owners and the effectiveness of implementing a CRM program.
                        • Managing legacy customers and effective communication (00:18:15) Tips on how to engage with legacy customers through personalized gestures and the importance of clear and relevant communication.
                        • The role of service advisors in CRM (00:19:45) Exploring the role of service advisors in editing inspections, communicating with customers, and ensuring proper integration with CRM for effective customer engagement.
                        • The importance of email reminders (00:24:09) The panelist shares a personal experience of receiving an oil change reminder through text, which prompted them to book an appointment after receiving an email reminder later.
                        • Utilizing data and training for CRM success (00:25:16) The panelist discusses the significance of tracking and measuring data in CRM, as well as the importance of training employees on accessing and utilizing the available data.
                        • Improving customer experience with CRM (00:25:47) The panelist emphasizes the need for a customer success team that focuses on analyzing data and making marketing decisions based on shop management system data.
                        • The first touchpoint (00:30:46) Checking in with the customer two days after the visit, ensuring their satisfaction and introducing the CRM's communication benefits.
                        • The third touchpoint (00:31:31) Reminding customers about any declined repairs from the DVI 30 days later, using text and email to grab their attention.
                        • The 60-day touchpoint (00:32:18) Sending a friendly text with a list of declined services, making it more humanized and including a call to action scheduling link.
                        • Integration of CRM with shop management systems (00:38:14) Mention of the need for CRM to work with existing systems.

                        Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. https://www.delphiautoparts.com/ Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>
                        Our panel discusses the importance of Customer Relationship Management (CRM) in the success of auto repair shops. They highlight CRM's role in client retention, communication, and building trusted relationships. The discussion also covers the significance of integrating CRM with shop management systems and the potential for automation and reminders based on customer data. The panelists stress the importance of the first 100 days in the customer journey, the need for consistent touchpoints, and personalized communication.
                        Gregg Rainville, Steer by Mechanic Advisor. Jessica Carrino, Sparks Tire & Auto, St. Charles, MO. Jaron Kleber, Repair Shop of Tomorrow, National Sales Manager. Jaron’s previous episodes HERE Steve Finzel, Finzel’s Mastertech, Terre Haute, IN. Steve’s previous episodes HERE Show Notes:
                        • Watch Full Video
                        • Client Retention and CRM (00:00:01) Discussion about the importance of CRM in client retention, communication, and building trusted relationships.
                        • Integrating CRM with Shop Management System (00:03:33) Importance of connecting CRM to the shop management system for consistent messaging and customer communication.
                        • Turning Customers into Clients with CRM (00:05:45) Exploring the potential of CRM to turn customers into loyal clients by setting up reminders for future service needs and sales opportunities.
                        • The first 100 days with a new customer (00:08:34) Discussion on the importance of communication and touchpoints with new customers in the first 100 days, including feedback, check-ins on deferred services, and personalizing communication.
                        • Customer retention through CRM (00:10:13) Exploration of the use of CRM systems to retain customers, including advanced filtering, finding lost customers, and maintaining communication through touchpoints.
                        • Utilizing Google reviews for reputation and new customers (00:12:23) The significance of Google reviews in building reputation and attracting new customers, with personal experiences shared by shop owners and the effectiveness of implementing a CRM program.
                        • Managing legacy customers and effective communication (00:18:15) Tips on how to engage with legacy customers through personalized gestures and the importance of clear and relevant communication.
                        • The role of service advisors in CRM (00:19:45) Exploring the role of service advisors in editing inspections, communicating with customers, and ensuring proper integration with CRM for effective customer engagement.
                        • The importance of email reminders (00:24:09) The panelist shares a personal experience of receiving an oil change reminder through text, which prompted them to book an appointment after receiving an email reminder later.
                        • Utilizing data and training for CRM success (00:25:16) The panelist discusses the significance of tracking and measuring data in CRM, as well as the importance of training employees on accessing and utilizing the available data.
                        • Improving customer experience with CRM (00:25:47) The panelist emphasizes the need for a customer success team that focuses on analyzing data and making marketing decisions based on shop management system data.
                        • The first touchpoint (00:30:46) Checking in with the customer two days after the visit, ensuring their satisfaction and introducing the CRM's communication benefits.
                        • The third touchpoint (00:31:31) Reminding customers about any declined repairs from the DVI 30 days later, using text and email to grab their attention.
                        • The 60-day touchpoint (00:32:18) Sending a friendly text with a list of declined services, making it more humanized and including a call to action scheduling link.
                        • Integration of CRM with shop management systems (00:38:14) Mention of the need for CRM to work with existing systems.

                        Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. https://www.delphiautoparts.com/ Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                        d5517488-d604-4c56-9729-51b7798828fcThu, 21 Dec 2023 00:15:00 -040039:49falsefull359359                        Are Benchmarks BS? [E114] - Automotive Field TheoryAre Benchmarks BS? [E114] - Automotive Field TheoryAre shop owners blindly giving out benchmarks/blindly following them?

                        Matt Fanslow, Jeff Barnes, and Bryan Pollack discuss the challenges in the automotive industry, including the overload of information, the lack of standard practices, and the need to understand specific business models. They also discuss the complications of hiring a diagnostic technician, the importance of career development opportunities, the importance of marketing, the challenges of investing in equipment, financial management, and the significance of retaining and training good employees.

                        Show Notes with Timestamps

                        • The challenges of navigating information (00:01:10) Discussion on the abundance of information in the automotive industry and the lack of tailored information for specific shops.
                        • The lack of industry standards (00:03:28) Exploration of the absence of standardized practices in running an automotive shop and the difficulty in determining who is the authority.
                        • Choosing the right business model (00:06:55) Importance of understanding the specific business model of a shop and making informed decisions based on that, rather than blindly following advice from others.
                        • The challenges of hiring a diagnostician (00:08:49) Explains the consequences of hiring a diagnostician without proper training and how it affects the shop's efficiency and profitability.
                        • The difficulties of determining the right diagnostician for a shop (00:09:59) Discusses the challenges faced by shop owners in finding the right diagnostician based on the size and workload of their shop.
                        • The challenges of finding skilled technicians (00:16:47) Discussion on the difficulty of finding and retaining skilled technicians in certain geographical areas.
                        • Different business models and the pressure to grow (00:17:20) Exploration of the pressure on shop owners to grow their businesses and the potential negative consequences of pursuing growth without considering the specific business model.
                        • Questioning the definition of success (00:18:14) Examining the concept of success in the automotive industry, beyond just financial numbers, and the importance of personal happiness and work-life balance.
                        • The challenges of navigating the automotive industry (00:23:39) Discussion on the importance of continuous training for technicians to keep up with evolving technology.
                        • Understanding legal and ethical considerations in running an automotive shop (00:26:02) Conversation about the importance of having an accountant, insurance agent, and attorney, and the potential legal and ethical implications of certain actions.
                        • The challenges of advertising in different areas (00:32:30) Discussion on the difficulties of advertising in different locations, including the effectiveness of different advertising methods based on the size and demographics of the area.
                        • The importance of targeted marketing (00:34:49) The need for targeted marketing strategies to reach the right audience and avoid wasting advertising budget.
                        • The challenges of investing in equipment and key cutting machines (00:40:01) The guests discuss the challenges of investing in equipment and key cutting machines, especially for smaller shops and those located near dealerships.
                        • The changing landscape of the automotive industry and the misconception about shops without a diagnostician (00:41:00)
                        • Chasing numbers and the prioritization of car issues (00:52:07) Discussion about the pressure to meet certain numbers in the industry and the prioritization of car issues based on customer needs.
                        • The challenges of chasing false numbers (00:56:32) Discussion on how some shops miss out on hiring good technicians because they focus on a false number instead of considering the technician's value.
                        • Understanding benchmark numbers vs. goals (00:56:54) Exploration of the difference between benchmark numbers used for measurement and goals that shops should focus on to achieve long-term success.
                        • Retaining good people and training (01:03:36) Importance of retaining and training good employees as a key factor for success in the automotive industry.

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/


                        ]]>                        Are shop owners blindly giving out benchmarks/blindly following them?

                        Matt Fanslow, Jeff Barnes, and Bryan Pollack discuss the challenges in the automotive industry, including the overload of information, the lack of standard practices, and the need to understand specific business models. They also discuss the complications of hiring a diagnostic technician, the importance of career development opportunities, the importance of marketing, the challenges of investing in equipment, financial management, and the significance of retaining and training good employees.

                        Show Notes with Timestamps

                        • The challenges of navigating information (00:01:10) Discussion on the abundance of information in the automotive industry and the lack of tailored information for specific shops.
                        • The lack of industry standards (00:03:28) Exploration of the absence of standardized practices in running an automotive shop and the difficulty in determining who is the authority.
                        • Choosing the right business model (00:06:55) Importance of understanding the specific business model of a shop and making informed decisions based on that, rather than blindly following advice from others.
                        • The challenges of hiring a diagnostician (00:08:49) Explains the consequences of hiring a diagnostician without proper training and how it affects the shop's efficiency and profitability.
                        • The difficulties of determining the right diagnostician for a shop (00:09:59) Discusses the challenges faced by shop owners in finding the right diagnostician based on the size and workload of their shop.
                        • The challenges of finding skilled technicians (00:16:47) Discussion on the difficulty of finding and retaining skilled technicians in certain geographical areas.
                        • Different business models and the pressure to grow (00:17:20) Exploration of the pressure on shop owners to grow their businesses and the potential negative consequences of pursuing growth without considering the specific business model.
                        • Questioning the definition of success (00:18:14) Examining the concept of success in the automotive industry, beyond just financial numbers, and the importance of personal happiness and work-life balance.
                        • The challenges of navigating the automotive industry (00:23:39) Discussion on the importance of continuous training for technicians to keep up with evolving technology.
                        • Understanding legal and ethical considerations in running an automotive shop (00:26:02) Conversation about the importance of having an accountant, insurance agent, and attorney, and the potential legal and ethical implications of certain actions.
                        • The challenges of advertising in different areas (00:32:30) Discussion on the difficulties of advertising in different locations, including the effectiveness of different advertising methods based on the size and demographics of the area.
                        • The importance of targeted marketing (00:34:49) The need for targeted marketing strategies to reach the right audience and avoid wasting advertising budget.
                        • The challenges of investing in equipment and key cutting machines (00:40:01) The guests discuss the challenges of investing in equipment and key cutting machines, especially for smaller shops and those located near dealerships.
                        • The changing landscape of the automotive industry and the misconception about shops without a diagnostician (00:41:00)
                        • Chasing numbers and the prioritization of car issues (00:52:07) Discussion about the pressure to meet certain numbers in the industry and the prioritization of car issues based on customer needs.
                        • The challenges of chasing false numbers (00:56:32) Discussion on how some shops miss out on hiring good technicians because they focus on a false number instead of considering the technician's value.
                        • Understanding benchmark numbers vs. goals (00:56:54) Exploration of the difference between benchmark numbers used for measurement and goals that shops should focus on to achieve long-term success.
                        • Retaining good people and training (01:03:36) Importance of retaining and training good employees as a key factor for success in the automotive industry.

                        Thanks to our Partner, NAPA Autotech napaautotech.com

                        Email Matt: mattfanslowpodcast@gmail.com

                        Diagnosing the Aftermarket A - Z YouTube Channel HERE

                        Aftermarket Radio Network: https://aftermarketradionetwork.com/


                        ]]>                        1814c63f-166f-4f6f-a0cf-9586026ae7ccWed, 20 Dec 2023 00:15:00 -040001:06:03falsebonus                        Hope After Bankruptcy [E079] - The Auto Repair Marketing PodcastHope After Bankruptcy [E079] - The Auto Repair Marketing PodcastIn this episode of the Auto Repair Marketing Podcast, hosts Kim and Brian Walker discuss the topic of bankruptcy with industry coaches Rick White and Cecil Bullard. Each guest shares their personal experiences with bankruptcy, providing insights into the emotional and financial struggles they faced. They discuss the importance of learning from past mistakes, seeking professional advice, and maintaining open communication in relationships during difficult times. The episode emphasizes resilience, the power of education, and the importance of not letting fear or pride hinder business growth. The speakers also highlight the value of giving and receiving support and the significance of moving forward after failure.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Show Notes with Timestamps

                        • The decision to file for bankruptcy (00:02:12) Discussion about the impact of bankruptcy on marriages and families, encouraging openness and sharing of experiences.
                        • Rick White's bankruptcy story (00:04:08) Rick shares his personal experience of going bankrupt in 1989, selling his shop to pay off debts, and facing the consequences of vendors going after him.
                        • Cecil Bullard's bankruptcy story (00:06:19) Cecil talks about his experience of owing the IRS and the state of California a significant amount of money while owning multiple shops in Palm Springs.
                        • The manager's financial troubles (00:06:38) The speaker discusses the financial troubles faced by the manager, including owing money to the IRS and having to sell off shops.
                        • Bankruptcy and starting over (00:08:16) The speaker shares their experience of declaring bankruptcy, moving to a new location, and starting over in their career.
                        • Overcoming adversity and finding success (00:09:06) The speaker talks about facing multiple challenges, including a severe injury, financial difficulties, and bankruptcy, but ultimately finding success and running a successful shop.
                        • The bankruptcy decision (00:14:15) The speaker talks about their experience with bankruptcy, the poor decisions made during a road construction project, and the stress levels they faced.
                        • Encouraging others after bankruptcy (00:15:56) The speaker discusses how they found peace and were able to encourage others who had also filed for bankruptcy.
                        • Different types of bankruptcy (00:18:35) The speaker shares their experience with Chapter 13 bankruptcy and emphasizes the importance of getting educated and seeking legal advice before making a decision.
                        • The Tax Bill and Financial Guidance (00:20:24) Discussion on the importance of being prepared for tax bills and the difference between a CPA and a CFO.
                        • Bankruptcy and Learning from Failure (00:20:52) Personal experience with bankruptcy and the lessons learned from failure and tough times.
                        • Importance of Making Mistakes and Financial Advice (00:23:35) Emphasizing the value of making mistakes, seeking financial advice, and the need to let go of pride and fear in business.
                        • The importance of learning from mistakes (00:26:37) The importance of learning from past mistakes and not allowing them to dictate future decisions.
                        • Taking care of yourself emotionally and mentally (00:28:17) How to take care of oneself emotionally and mentally during difficult times, and Speaker 5 shares his perspective and advice.
                        • Moving forward and starting over (00:31:36) The mindset shift and perspective change needed to move forward and start over after facing challenges and setbacks.
                        • The bankruptcy experience (00:33:21) Discussion on the perspective change needed when facing bankruptcy and the importance of not staying stuck in the pain.
                        • The importance of relationships (00:35:10) The significance of communication and support in relationships during challenging times, with a focus on being a provider and protector.
                        • The reality of bankruptcy (00:36:28) Acknowledging the hardships and difficulties of filing bankruptcy, along with the recommendation to explore alternative options before resorting to it.
                        • The significance of talking to your significant other (00:40:02) Importance of having open conversations with your spouse or significant other about business failure and not letting it define your identity.
                        • Letting go of the baggage and learning from mistakes (00:40:38) Discussion about the chains we create for ourselves and the need to let go of unnecessary baggage, learn from mistakes, and move forward.
                        • The fear of failure and starting over (00:42:40) Encouragement to not let the fear of failure prevent you from pursuing your passion again, learning from past mistakes, and finding success on the other side.

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

                        Instagram - @shopmarketingpros 

                        Questions/Ideas - podcast@shopmarketingpros.com 

                        ]]>                        In this episode of the Auto Repair Marketing Podcast, hosts Kim and Brian Walker discuss the topic of bankruptcy with industry coaches Rick White and Cecil Bullard. Each guest shares their personal experiences with bankruptcy, providing insights into the emotional and financial struggles they faced. They discuss the importance of learning from past mistakes, seeking professional advice, and maintaining open communication in relationships during difficult times. The episode emphasizes resilience, the power of education, and the importance of not letting fear or pride hinder business growth. The speakers also highlight the value of giving and receiving support and the significance of moving forward after failure.

                        Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                        Show Notes with Timestamps

                        • The decision to file for bankruptcy (00:02:12) Discussion about the impact of bankruptcy on marriages and families, encouraging openness and sharing of experiences.
                        • Rick White's bankruptcy story (00:04:08) Rick shares his personal experience of going bankrupt in 1989, selling his shop to pay off debts, and facing the consequences of vendors going after him.
                        • Cecil Bullard's bankruptcy story (00:06:19) Cecil talks about his experience of owing the IRS and the state of California a significant amount of money while owning multiple shops in Palm Springs.
                        • The manager's financial troubles (00:06:38) The speaker discusses the financial troubles faced by the manager, including owing money to the IRS and having to sell off shops.
                        • Bankruptcy and starting over (00:08:16) The speaker shares their experience of declaring bankruptcy, moving to a new location, and starting over in their career.
                        • Overcoming adversity and finding success (00:09:06) The speaker talks about facing multiple challenges, including a severe injury, financial difficulties, and bankruptcy, but ultimately finding success and running a successful shop.
                        • The bankruptcy decision (00:14:15) The speaker talks about their experience with bankruptcy, the poor decisions made during a road construction project, and the stress levels they faced.
                        • Encouraging others after bankruptcy (00:15:56) The speaker discusses how they found peace and were able to encourage others who had also filed for bankruptcy.
                        • Different types of bankruptcy (00:18:35) The speaker shares their experience with Chapter 13 bankruptcy and emphasizes the importance of getting educated and seeking legal advice before making a decision.
                        • The Tax Bill and Financial Guidance (00:20:24) Discussion on the importance of being prepared for tax bills and the difference between a CPA and a CFO.
                        • Bankruptcy and Learning from Failure (00:20:52) Personal experience with bankruptcy and the lessons learned from failure and tough times.
                        • Importance of Making Mistakes and Financial Advice (00:23:35) Emphasizing the value of making mistakes, seeking financial advice, and the need to let go of pride and fear in business.
                        • The importance of learning from mistakes (00:26:37) The importance of learning from past mistakes and not allowing them to dictate future decisions.
                        • Taking care of yourself emotionally and mentally (00:28:17) How to take care of oneself emotionally and mentally during difficult times, and Speaker 5 shares his perspective and advice.
                        • Moving forward and starting over (00:31:36) The mindset shift and perspective change needed to move forward and start over after facing challenges and setbacks.
                        • The bankruptcy experience (00:33:21) Discussion on the perspective change needed when facing bankruptcy and the importance of not staying stuck in the pain.
                        • The importance of relationships (00:35:10) The significance of communication and support in relationships during challenging times, with a focus on being a provider and protector.
                        • The reality of bankruptcy (00:36:28) Acknowledging the hardships and difficulties of filing bankruptcy, along with the recommendation to explore alternative options before resorting to it.
                        • The significance of talking to your significant other (00:40:02) Importance of having open conversations with your spouse or significant other about business failure and not letting it define your identity.
                        • Letting go of the baggage and learning from mistakes (00:40:38) Discussion about the chains we create for ourselves and the need to let go of unnecessary baggage, learn from mistakes, and move forward.
                        • The fear of failure and starting over (00:42:40) Encouragement to not let the fear of failure prevent you from pursuing your passion again, learning from past mistakes, and finding success on the other side.

                        How To Get In Touch

                        Group - Auto Repair Marketing Mastermind

                        Website - shopmarketingpros.com 

                        Facebook - facebook.com/shopmarketingpros 

                        Get the Book - shopmarketingpros.com/book

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                        Questions/Ideas - podcast@shopmarketingpros.com 

                        ]]>                        21861d2d-f714-43cb-9e51-dac4e0ac89f3Wed, 20 Dec 2023 00:15:00 -040046:49falsebonus                        Teaching Seniors How to Drive Safe, Smart and Healthy – Greg Buckley [RR 911]Teaching Seniors How to Drive Safe, Smart and Healthy - Greg Buckley
                      • (00:09:21) Greg discuss their impressions of the women attending the event and how impressed Greg was by their note-taking and dedication to learning.
                      •  (00:10:30) The importance of shop owners promoting their profession and industry and encourage others to consider implementing similar educational initiatives.
                      • (00:24:53) The importance of finding a service provider who treats customers with respect and how to approach a service counter.
                      • (00:27:43) Greg discusses the different angles and opportunities for his "Drive Safe, Drive Smart, Drive Healthy" program, including collaborating with organizations like the Delaware State Highway Safety Association and AARP.
                      • (00:30:42) Greg discusses the benefits of incorporating these topics into the service advisor training.
                      • (00:35:02) Greg talks about using social media, specifically live videos, to showcase educational content and safety issues encountered at his shop. He mentions obtaining permission from customers to use their videos for marketing purposes.
                      • (00:35:35) Greg shares a story about a customer who was surprised by a $600 bill after an inspection of her car. Greg discusses how he handled a customer complaint and how it led to positive word-of-mouth referrals.
                      • (00:41:11) Greg talks about the success of his new store in Millsboro, Delaware and the importance of community involvement and giving back.

                      Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>
                    • (00:09:21) Greg discuss their impressions of the women attending the event and how impressed Greg was by their note-taking and dedication to learning.
                    •  (00:10:30) The importance of shop owners promoting their profession and industry and encourage others to consider implementing similar educational initiatives.
                    • (00:24:53) The importance of finding a service provider who treats customers with respect and how to approach a service counter.
                    • (00:27:43) Greg discusses the different angles and opportunities for his "Drive Safe, Drive Smart, Drive Healthy" program, including collaborating with organizations like the Delaware State Highway Safety Association and AARP.
                    • (00:30:42) Greg discusses the benefits of incorporating these topics into the service advisor training.
                    • (00:35:02) Greg talks about using social media, specifically live videos, to showcase educational content and safety issues encountered at his shop. He mentions obtaining permission from customers to use their videos for marketing purposes.
                    • (00:35:35) Greg shares a story about a customer who was surprised by a $600 bill after an inspection of her car. Greg discusses how he handled a customer complaint and how it led to positive word-of-mouth referrals.
                    • (00:41:11) Greg talks about the success of his new store in Millsboro, Delaware and the importance of community involvement and giving back.

                    Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>43689cbd-97c3-4d00-8667-217628a798a3Tue, 19 Dec 2023 00:15:00 -040044:33falsefull911911                    Taking Your Shop to the Next Level: An Introduction for Coach Al [E143] - Chris Cotton Weekly BlitzTaking Your Shop to the Next Level: An Introduction for Coach Al [E143] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this podcast episode, Coach Chris Cotton and Coach Al Anderson discuss the auto repair industry. Anderson, a shop owner, shares his journey from auto technician to shop foreman, and eventually independent shop owner. He talks about the challenges and successes he has experienced, the importance of fair pricing, and the benefits of fleet work. The coaches also discuss the importance of continuous learning and coaching in the industry. Anderson shares his insights on the transition towards electric vehicles and hybrids, and the impact of this shift on the industry. He concludes by emphasizing the importance of adapting to market changes.

                    • Coach Al Anderson's background and experience (00:04:29) Coach Al shares his journey in the automotive industry, from attending automotive school to becoming a shop foreman and eventually starting his own independent shop.
                    • The struggle of maintaining fair prices (00:10:49) Discussion on the challenges faced by auto shops in maintaining fair prices while competing with dealerships charging higher rates.
                    • Benefits and challenges of fleet work (00:12:41) Exploration of the advantages and cyclical nature of fleet work for auto repair shops, along with the importance of providing excellent service to fleet customers.
                    • The importance of continuous education and coaching (00:15:31) Explanation of why business owners in the auto repair industry should seek guidance from coaches and engage in continuous education to stay ahead in a rapidly changing industry.
                    • The Original All Stars of Auto Shop Marketing (00:20:04) This topic discusses the importance of partnering with the original shop marketing pros who understand the nuts and bolts of marketing in the auto repair shop industry.
                    • Why Choose Coach Al Anderson? (00:21:32) Coach Al Anderson explains his unique background and experience in growing successful businesses, offering insights and strategies to help auto shop owners avoid common mistakes and take their businesses to the next level.
                    • Insights on the Industry and Government Regulations (00:27:19) Coach Al Anderson shares his perspective on the automotive industry, past government regulations, and how consumer demand ultimately shapes the market, including the current trend towards electric cars.
                    • Electric Vehicle Transition (00:29:07) Discussion on the shift towards electric vehicles and hybrids, including the challenges of range and charging stations, market changes, and government incentives.
                    • Market Shift and Manufacturer Responses (00:29:58) Exploration of the changing market dynamics, with flooded dealerships, price reductions, and manufacturers like Ford and Toyota adjusting their production based on customer demand.
                    • Future of Internal Combustion Engine (00:30:54) Debate on the future of the internal combustion engine, questioning whether it will completely disappear and the industry's gradual adaptation to hybrid and electric cars.


                    Connect with Chris:


                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                    ]]>                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this podcast episode, Coach Chris Cotton and Coach Al Anderson discuss the auto repair industry. Anderson, a shop owner, shares his journey from auto technician to shop foreman, and eventually independent shop owner. He talks about the challenges and successes he has experienced, the importance of fair pricing, and the benefits of fleet work. The coaches also discuss the importance of continuous learning and coaching in the industry. Anderson shares his insights on the transition towards electric vehicles and hybrids, and the impact of this shift on the industry. He concludes by emphasizing the importance of adapting to market changes.

                    • Coach Al Anderson's background and experience (00:04:29) Coach Al shares his journey in the automotive industry, from attending automotive school to becoming a shop foreman and eventually starting his own independent shop.
                    • The struggle of maintaining fair prices (00:10:49) Discussion on the challenges faced by auto shops in maintaining fair prices while competing with dealerships charging higher rates.
                    • Benefits and challenges of fleet work (00:12:41) Exploration of the advantages and cyclical nature of fleet work for auto repair shops, along with the importance of providing excellent service to fleet customers.
                    • The importance of continuous education and coaching (00:15:31) Explanation of why business owners in the auto repair industry should seek guidance from coaches and engage in continuous education to stay ahead in a rapidly changing industry.
                    • The Original All Stars of Auto Shop Marketing (00:20:04) This topic discusses the importance of partnering with the original shop marketing pros who understand the nuts and bolts of marketing in the auto repair shop industry.
                    • Why Choose Coach Al Anderson? (00:21:32) Coach Al Anderson explains his unique background and experience in growing successful businesses, offering insights and strategies to help auto shop owners avoid common mistakes and take their businesses to the next level.
                    • Insights on the Industry and Government Regulations (00:27:19) Coach Al Anderson shares his perspective on the automotive industry, past government regulations, and how consumer demand ultimately shapes the market, including the current trend towards electric cars.
                    • Electric Vehicle Transition (00:29:07) Discussion on the shift towards electric vehicles and hybrids, including the challenges of range and charging stations, market changes, and government incentives.
                    • Market Shift and Manufacturer Responses (00:29:58) Exploration of the changing market dynamics, with flooded dealerships, price reductions, and manufacturers like Ford and Toyota adjusting their production based on customer demand.
                    • Future of Internal Combustion Engine (00:30:54) Debate on the future of the internal combustion engine, questioning whether it will completely disappear and the industry's gradual adaptation to hybrid and electric cars.


                    Connect with Chris:


                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                    ]]>                    71256675-5c04-4bfb-b00b-7033f21c6225Mon, 18 Dec 2023 00:15:00 -040026:24falsebonus                    From Struggling to Thriving: How to Generate 704.78 More in Weekly Net Profit! [E142] - Chris Cotton Weekly BlitzFrom Struggling to Thriving: How to Generate 704.78 More in Weekly Net Profit! [E142] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/


                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


                    In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching shares strategies to increase net profit in auto repair businesses. He advises against unnecessary purchases and unused subscriptions, which could save around $200 per week.

                    He also stresses the importance of analyzing labor rates and suggests that even a small increase could significantly boost profits. Cotton emphasizes improving productivity with existing staff rather than hiring more.

                    He concludes by encouraging struggling shop owners to seek resources like podcasts and business coaches, and underlines the importance of strategic decisions, effective management, and continuous learning in the industry.


                    Stop buying unnecessary items (00:03:11) Coach Chris Cotton advises to avoid impulsive purchases and save $100 a week by not buying unnecessary items for the auto repair shop.


                    Analyze and reduce expenses (00:04:20) He suggests looking at expenses, stopping payments for unused items, and renegotiating contracts to save money and increase net profit by $100 a week.


                    Increase labor rates and improve technician productivity (00:05:25) Coach Chris Cotton discusses the importance of raising labor rates and conducting a competitive labor rate analysis. He also emphasizes the need to improve technician productivity to reach 80% or more, resulting in an additional $10,248 in net profit per week.


                    Increase net profit through productivity (00:10:07) Coach Chris Cotton discusses the importance of productivity in increasing net profit and provides tips on improving technician productivity.


                    The potential net profit increase (00:11:11) Coach Chris Cotton calculates the potential net profit increase by implementing the tips shared earlier, highlighting the significant impact it can have on small and big auto repair shops.


                    Closing thoughts and resources for success (00:12:27) Coach Chris Cotton encourages struggling auto repair shop owners to seek resources such as podcasts and business coaches to help them advance their businesses in the coming year. He emphasizes the importance of strategic decisions, effective management, and a thirst for knowledge in achieving success.



                    Connect with Chris:


                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                    ]]>                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/


                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


                    In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching shares strategies to increase net profit in auto repair businesses. He advises against unnecessary purchases and unused subscriptions, which could save around $200 per week.

                    He also stresses the importance of analyzing labor rates and suggests that even a small increase could significantly boost profits. Cotton emphasizes improving productivity with existing staff rather than hiring more.

                    He concludes by encouraging struggling shop owners to seek resources like podcasts and business coaches, and underlines the importance of strategic decisions, effective management, and continuous learning in the industry.


                    Stop buying unnecessary items (00:03:11) Coach Chris Cotton advises to avoid impulsive purchases and save $100 a week by not buying unnecessary items for the auto repair shop.


                    Analyze and reduce expenses (00:04:20) He suggests looking at expenses, stopping payments for unused items, and renegotiating contracts to save money and increase net profit by $100 a week.


                    Increase labor rates and improve technician productivity (00:05:25) Coach Chris Cotton discusses the importance of raising labor rates and conducting a competitive labor rate analysis. He also emphasizes the need to improve technician productivity to reach 80% or more, resulting in an additional $10,248 in net profit per week.


                    Increase net profit through productivity (00:10:07) Coach Chris Cotton discusses the importance of productivity in increasing net profit and provides tips on improving technician productivity.


                    The potential net profit increase (00:11:11) Coach Chris Cotton calculates the potential net profit increase by implementing the tips shared earlier, highlighting the significant impact it can have on small and big auto repair shops.


                    Closing thoughts and resources for success (00:12:27) Coach Chris Cotton encourages struggling auto repair shop owners to seek resources such as podcasts and business coaches to help them advance their businesses in the coming year. He emphasizes the importance of strategic decisions, effective management, and a thirst for knowledge in achieving success.



                    Connect with Chris:


                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                    ]]>                    4e227c06-501a-4154-ad37-71ef2d5517b1Mon, 18 Dec 2023 00:15:00 -040012:35falsebonus                    From Zero to Hero: How did Bret Turn His Struggling Family Business Around? [AW 188]From Zero to Hero: How did Bret Turn His Struggling Family Business Around? [AW 188]
                    "40 plus years in business and we had zero money in the bank." Bret shares his journey from struggling to successful business owner, emphasizing the importance of seeking outside help and continuous learning. He discusses the transformation of his business into a profitable venture with the help of a coaching company and the implementation of key profit indicators. Brett also highlights the significance of team training and understanding generational differences in the workplace. Bret Fadely, Fadely's Auto Masters & Tires, York, PA.

                    Show Notes:

                    • Watch Full Video
                    • The rule of holes (00:03:00) Bret discusses the rule of holes and knowing when to stop digging.
                    • Struggling to save the business (00:03:29) Bret talks about the challenges his family's business faced after his mom passed away and left zero money in the bank.
                    • Turning the business around (00:06:08) Bret shares his resolve to turn the business around, pay off debts, and seek outside help through coaching to achieve profitability.
                    • Learning to run a business (00:12:04) The importance of getting outside help to learn how to run a business.
                    • The importance of team building through training events (00:16:48) Discussing the investment and decision to take the whole team to major training events for team building and a happier work environment.
                    • Understanding and adapting to the younger generation (00:17:52) Sharing the experience of attending a seminar with Sara Fraser on getting to know Gen Z and millennials and the importance of adapting to their work style and slang.
                    • The need to attract and encourage younger people in the automotive industry (00:20:28) Highlighting the importance of changing and adapting the industry to attract the next generation and addressing the tech shortage.

                    Thanks to our Partner, Dorman Training.  Training technicians today for the challenges of tomorrow!  https://www.dormantraininglive.com/

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>
                    "40 plus years in business and we had zero money in the bank." Bret shares his journey from struggling to successful business owner, emphasizing the importance of seeking outside help and continuous learning. He discusses the transformation of his business into a profitable venture with the help of a coaching company and the implementation of key profit indicators. Brett also highlights the significance of team training and understanding generational differences in the workplace. Bret Fadely, Fadely's Auto Masters & Tires, York, PA.

                    Show Notes:

                    • Watch Full Video
                    • The rule of holes (00:03:00) Bret discusses the rule of holes and knowing when to stop digging.
                    • Struggling to save the business (00:03:29) Bret talks about the challenges his family's business faced after his mom passed away and left zero money in the bank.
                    • Turning the business around (00:06:08) Bret shares his resolve to turn the business around, pay off debts, and seek outside help through coaching to achieve profitability.
                    • Learning to run a business (00:12:04) The importance of getting outside help to learn how to run a business.
                    • The importance of team building through training events (00:16:48) Discussing the investment and decision to take the whole team to major training events for team building and a happier work environment.
                    • Understanding and adapting to the younger generation (00:17:52) Sharing the experience of attending a seminar with Sara Fraser on getting to know Gen Z and millennials and the importance of adapting to their work style and slang.
                    • The need to attract and encourage younger people in the automotive industry (00:20:28) Highlighting the importance of changing and adapting the industry to attract the next generation and addressing the tech shortage.

                    Thanks to our Partner, Dorman Training.  Training technicians today for the challenges of tomorrow!  https://www.dormantraininglive.com/

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    3d87d56b-02ca-4ca0-835b-329f017852d5Sat, 16 Dec 2023 00:15:00 -040028:29falsefull188188                    Stop Thinking of the Business as You: Think of it as a Separate Entity [RR 910]Stop Thinking of the Business as You: Think of it as a Separate Entity [RR 910] Maryann Croce discusses the importance of separating personal identity from business identity. Maryann, a coach and shop owner, emphasizes the need to recognize and embrace different roles in life, such as being a leader, family member, or partner. She suggests that separating these identities can lead to growth, team collaboration, and the ability to assess the business objectively. Viewing the business as a separate entity can lead to better delegation, clearer focus, and improved work-life balance. Maryann, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes
                    • Watch Full Video
                    • Separating Your Identity (00:02:59) Discussion on the importance of separating one's identity and roles in different aspects of life, such as being a business owner, family member, and leader.
                    • Shifting Roles and Uniforms (00:04:17) Exploration of how changing clothes and uniforms can help shift one's mindset and separate different roles, using examples like first responders and military personnel.
                    • Advantages of Separating Business and Personal Identity (00:08:41) Explanation of the benefits of viewing the business as a separate entity from oneself, including the ability to receive constructive feedback, assess business growth objectively, and avoid taking negative reviews personally.
                    • The importance of separating identity from business (00:10:43) Discussion on how separating one's identity from their business can lead to reduced stress and increased clarity.
                    • Using role shifting to manage different aspects of the business (00:12:57) Exploration of how shifting roles can help business owners focus on different areas, such as marketing and financials, and achieve a separate entity mindset.
                    • Understanding Your Financials (00:22:05) The importance of owners understanding their business's financials and knowing where to focus on improvements.
                    • Building Relationships (00:23:25) The significance of owners building and nurturing relationships with their team, vendors, suppliers, and associations.
                    • Separating Yourself from the Business (00:24:23) The benefits of viewing the business as a separate entity, allowing owners to delegate tasks, step away for extended periods, and make the business sellable.
                    • The importance of separating business from personal identity (00:31:15) Discusses a story of a business owner who almost lost his business due to a car accident and emphasizes the need to separate one's identity from their business.
                    • Stop thinking of the business as you (00:32:01) Highlights the importance of delegating tasks and responsibilities, having job descriptions, processes, and systems in place, and working with a team instead of trying to do everything alone.
                    • The impact of not separating business from personal life (00:34:13) Talks about the consequences of not separating business and personal life, such as feeling burdened, missing out on important moments, and the need to prioritize different roles in life.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                     Maryann Croce discusses the importance of separating personal identity from business identity. Maryann, a coach and shop owner, emphasizes the need to recognize and embrace different roles in life, such as being a leader, family member, or partner. She suggests that separating these identities can lead to growth, team collaboration, and the ability to assess the business objectively. Viewing the business as a separate entity can lead to better delegation, clearer focus, and improved work-life balance. Maryann, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes
                    • Watch Full Video
                    • Separating Your Identity (00:02:59) Discussion on the importance of separating one's identity and roles in different aspects of life, such as being a business owner, family member, and leader.
                    • Shifting Roles and Uniforms (00:04:17) Exploration of how changing clothes and uniforms can help shift one's mindset and separate different roles, using examples like first responders and military personnel.
                    • Advantages of Separating Business and Personal Identity (00:08:41) Explanation of the benefits of viewing the business as a separate entity from oneself, including the ability to receive constructive feedback, assess business growth objectively, and avoid taking negative reviews personally.
                    • The importance of separating identity from business (00:10:43) Discussion on how separating one's identity from their business can lead to reduced stress and increased clarity.
                    • Using role shifting to manage different aspects of the business (00:12:57) Exploration of how shifting roles can help business owners focus on different areas, such as marketing and financials, and achieve a separate entity mindset.
                    • Understanding Your Financials (00:22:05) The importance of owners understanding their business's financials and knowing where to focus on improvements.
                    • Building Relationships (00:23:25) The significance of owners building and nurturing relationships with their team, vendors, suppliers, and associations.
                    • Separating Yourself from the Business (00:24:23) The benefits of viewing the business as a separate entity, allowing owners to delegate tasks, step away for extended periods, and make the business sellable.
                    • The importance of separating business from personal identity (00:31:15) Discusses a story of a business owner who almost lost his business due to a car accident and emphasizes the need to separate one's identity from their business.
                    • Stop thinking of the business as you (00:32:01) Highlights the importance of delegating tasks and responsibilities, having job descriptions, processes, and systems in place, and working with a team instead of trying to do everything alone.
                    • The impact of not separating business from personal life (00:34:13) Talks about the consequences of not separating business and personal life, such as feeling burdened, missing out on important moments, and the need to prioritize different roles in life.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    b5481c46-9e59-400b-9e20-63fce0d3d419Fri, 15 Dec 2023 00:15:00 -040036:39falsefull910910                    New Book: Wrenches to Write-Offs [E096] - Business By The NumbersNew Book: Wrenches to Write-Offs [E096] - Business By The NumbersIn this week’s episode, Hunt introduces his new book, "Wrenches to Write Offs," offering essential tax tips for repair shop owners. This book combines fundamental tax knowledge with practical strategies for smarter business operations.

                    • Book Launch: Introduction of "Wrenches to Write Offs," a guide simplifying taxes for repair shop owners.

                    • Availability: Details on purchasing options, including Amazon's hard copy and Kindle versions, and a free PDF version on the official website.

                    • Community Impact: All proceeds from the book sales (if you choose to buy through Amazon) are donated to charity, supporting the industry and providing educational scholarships.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    In this week’s episode, Hunt introduces his new book, "Wrenches to Write Offs," offering essential tax tips for repair shop owners. This book combines fundamental tax knowledge with practical strategies for smarter business operations.

                    • Book Launch: Introduction of "Wrenches to Write Offs," a guide simplifying taxes for repair shop owners.

                    • Availability: Details on purchasing options, including Amazon's hard copy and Kindle versions, and a free PDF version on the official website.

                    • Community Impact: All proceeds from the book sales (if you choose to buy through Amazon) are donated to charity, supporting the industry and providing educational scholarships.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    b6ae2d20-ece0-4fd7-8dd0-78feb1510feaThu, 14 Dec 2023 00:15:00 -040020:21falsebonus                    Ways to Unify Your Team [THA 358]Ways to Unify Your Team [THA 358]
                    Rick White, Vic Tarasik, and Murray Voth discuss the importance of unifying a team within a business. They highlight the need for a common purpose beyond just making money, and the importance of involving the team in decision-making. They also share their personal experiences and strategies for setting goals, providing feedback, and fostering a culture of respect and empathy. The conversation emphasizes the importance of clear communication, shared vision, and ongoing effort in maintaining team unity.
                    Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE Show Notes:
                    • Watch Full Video
                    • The importance of team unity (00:02:14) Discussion on the significance of having a common destination and purpose to unite the team.
                    • Dealing with toxic employees (00:03:07) Exploring the challenges of firing toxic top performers and the need to protect the team's culture.
                    • Starting with purpose and orientation (00:06:24) Highlighting the importance of discussing basic expectations, goals, and the bigger purpose with new employees during orientation.
                    • Finding your why? (00:09:40) Exploring how shop owners can identify their personal values and use them to create a shared vision with their team.
                    • Keeping customers in their vehicles (00:11:19) Highlighting the financial benefits of helping customers maintain their current vehicles instead of replacing them, and the role of debt in vehicle ownership.
                    • The Value We Bring to the Table (00:18:47) Discussion on the tendency to teach employees to rely on the owner for answers and the importance of understanding the different responsibilities of a business owner.
                    • Becoming the Brain of the Shop (00:19:11) Exploration of the discomfort and stress owners may feel when transitioning to office work and the need to embrace the role of the brain in running the business.
                    • Setting Vision and Leading Meetings (00:20:50) Tips for owners on setting vision and leading meetings effectively, including the importance of being the one speaking at the front of the room and setting a consistent meeting schedule.
                    • Setting Quarterly Goals and Assessments (00:27:56) Discussion about setting business and personal goals every quarter, and conducting assessments every 90 days.
                    • Alternative Review Process (00:28:53) Exploration of a more modern and less stressful approach to employee reviews, including asking three simple questions to team members.
                    • Boundaries and Professionalism (00:33:30) Importance of setting boundaries and maintaining professionalism while still being open, caring, and supportive as a leader.
                    • The world in 1492 (00:37:18) Discussion about what people believed about the world in 1492, whether it was round or flat, and the fears associated with sailing too far.
                    • Importance of leadership role (00:38:29) Emphasis on the role of leaders in businesses and the need for them to focus on decision-making, tracking numbers, and steering the company in the right direction.
                    • Clarity, communication, and celebration (00:40:45) The importance of clarity, communication, and celebrating achievements in unifying a team and creating a positive work environment.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>
                    Rick White, Vic Tarasik, and Murray Voth discuss the importance of unifying a team within a business. They highlight the need for a common purpose beyond just making money, and the importance of involving the team in decision-making. They also share their personal experiences and strategies for setting goals, providing feedback, and fostering a culture of respect and empathy. The conversation emphasizes the importance of clear communication, shared vision, and ongoing effort in maintaining team unity.
                    Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE Show Notes:
                    • Watch Full Video
                    • The importance of team unity (00:02:14) Discussion on the significance of having a common destination and purpose to unite the team.
                    • Dealing with toxic employees (00:03:07) Exploring the challenges of firing toxic top performers and the need to protect the team's culture.
                    • Starting with purpose and orientation (00:06:24) Highlighting the importance of discussing basic expectations, goals, and the bigger purpose with new employees during orientation.
                    • Finding your why? (00:09:40) Exploring how shop owners can identify their personal values and use them to create a shared vision with their team.
                    • Keeping customers in their vehicles (00:11:19) Highlighting the financial benefits of helping customers maintain their current vehicles instead of replacing them, and the role of debt in vehicle ownership.
                    • The Value We Bring to the Table (00:18:47) Discussion on the tendency to teach employees to rely on the owner for answers and the importance of understanding the different responsibilities of a business owner.
                    • Becoming the Brain of the Shop (00:19:11) Exploration of the discomfort and stress owners may feel when transitioning to office work and the need to embrace the role of the brain in running the business.
                    • Setting Vision and Leading Meetings (00:20:50) Tips for owners on setting vision and leading meetings effectively, including the importance of being the one speaking at the front of the room and setting a consistent meeting schedule.
                    • Setting Quarterly Goals and Assessments (00:27:56) Discussion about setting business and personal goals every quarter, and conducting assessments every 90 days.
                    • Alternative Review Process (00:28:53) Exploration of a more modern and less stressful approach to employee reviews, including asking three simple questions to team members.
                    • Boundaries and Professionalism (00:33:30) Importance of setting boundaries and maintaining professionalism while still being open, caring, and supportive as a leader.
                    • The world in 1492 (00:37:18) Discussion about what people believed about the world in 1492, whether it was round or flat, and the fears associated with sailing too far.
                    • Importance of leadership role (00:38:29) Emphasis on the role of leaders in businesses and the need for them to focus on decision-making, tracking numbers, and steering the company in the right direction.
                    • Clarity, communication, and celebration (00:40:45) The importance of clarity, communication, and celebrating achievements in unifying a team and creating a positive work environment.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    b6fa216a-85ee-4867-9d95-67e3415180c6Thu, 14 Dec 2023 00:15:00 -040041:37falsefull358358                    Jim Linder In Memoriam [E113] - Automotive Field TheoryJim Linder In Memoriam [E113] - Automotive Field TheoryMatt Fanslow pays tribute to the late Jim Linder. Matt reflects on his experiences attending Linder's training classes and conferences, emphasizing the importance of continuous learning for technicians. Matt encourages listeners to remember influential figures in the automotive industry and to invest time in learning about their contributions.

                    Show Notes with Timestamps

                    • Jim Linder's Legacy (00:01:18) Jim Linder's contributions to the automotive industry, particularly in fuel injector services and solutions.
                    • Guru Classes and Training (00:06:17) Information about the week-long Guru Classes organized by Jim Linder, including the instructors involved, the location of the classes, and the impact they had on participants.
                    • The Linder Conference (00:12:22) Discussion about the Linder conferences and the benefits of attending, including access to training programs and career development opportunities.
                    • Technician's Jeopardy (00:15:47) Participating in Technician's Jeopardy at the conference, including the prizes and Matt's intention to come in second place to win a Pico scope.
                    • Remembering influential figures in the automotive industry (00:26:03) Discussion about the importance of remembering and honoring influential figures.
                    • Quality training and resources provided by Jim Linder (00:28:15) Appreciation for the quality of training materials and resources provided by Jim Linder, including well-printed books and good food during training events.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    Matt Fanslow pays tribute to the late Jim Linder. Matt reflects on his experiences attending Linder's training classes and conferences, emphasizing the importance of continuous learning for technicians. Matt encourages listeners to remember influential figures in the automotive industry and to invest time in learning about their contributions.

                    Show Notes with Timestamps

                    • Jim Linder's Legacy (00:01:18) Jim Linder's contributions to the automotive industry, particularly in fuel injector services and solutions.
                    • Guru Classes and Training (00:06:17) Information about the week-long Guru Classes organized by Jim Linder, including the instructors involved, the location of the classes, and the impact they had on participants.
                    • The Linder Conference (00:12:22) Discussion about the Linder conferences and the benefits of attending, including access to training programs and career development opportunities.
                    • Technician's Jeopardy (00:15:47) Participating in Technician's Jeopardy at the conference, including the prizes and Matt's intention to come in second place to win a Pico scope.
                    • Remembering influential figures in the automotive industry (00:26:03) Discussion about the importance of remembering and honoring influential figures.
                    • Quality training and resources provided by Jim Linder (00:28:15) Appreciation for the quality of training materials and resources provided by Jim Linder, including well-printed books and good food during training events.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    cd548364-bd54-4015-9de7-a09bad28f252Wed, 13 Dec 2023 00:15:00 -040031:21falsebonus                    Fragmented Marketing: How It’s Hurting Your Brand and Wasting Your Money [E078] - The Auto Repair Marketing PodcastFragmented Marketing: How It’s Hurting Your Brand and Wasting Your Money [E078] - The Auto Repair Marketing PodcastIn this episode of the Auto Repair Marketing Podcast, hosts Brian and Kim Walker discuss the negative impacts of fragmented marketing on a brand. They stress the importance of a cohesive marketing strategy, consistent branding, and the role of a brand style guide. They share their experiences and the lessons they've learned in marketing their auto repair shop. The hosts also discuss the changing landscape of marketing, the importance of planning, and the role of a fractional Chief Marketing Officer (CMO). 

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • Fragmented Marketing (00:00:56) Discussion on the concept of fragmented marketing and its negative impact on brand consistency and effectiveness.
                    • Defragging Your Marketing (00:03:29) Drawing parallels between fragmented marketing and the process of defragmenting a computer, emphasizing the need for aligning various marketing efforts.
                    • The Consequences of Fragmented Marketing (00:06:11) Exploring the confusion and lack of coherence that fragmented marketing creates for the audience, leading to a less effective marketing strategy.
                    • The Marketing Rule of Seven (00:08:06) Discussion on the outdated concept of the marketing rule of seven and the increase in the number of ads people see per day.
                    • The Importance of Cohesive Marketing (00:12:09) The significance of having consistent branding across different advertising platforms and the wasted effort if the message is not cohesive.
                    • The Need for a Marketing Plan (00:12:55) Emphasis on the importance of having a well-thought-out marketing plan to avoid marketing failures.
                    • The planning process (00:13:05) Discussion about the in-person planning session for marketing for the next year and the extra class in the Facebook group teaching how to create an annual marketing plan.
                    • Creating a marketing plan (00:14:05) Explanation of the guide to creating a real-world marketing plan and the steps involved in creating a practical marketing plan.
                    • Simplifying marketing efforts (00:17:10) Advice on simplifying marketing efforts and focusing on a few key platforms or strategies to ensure cohesiveness and effectiveness.
                    • The importance of a brand style guide (00:19:48) Discusses the significance of having a brand style guide to ensure consistency and cohesion in marketing materials.
                    • Having one person in charge of marketing (00:20:46) Emphasizes the need for one person to be responsible for overseeing the company's marketing efforts.
                    • Working with a minimum number of outside companies (00:23:41) Advises limiting the number of external companies involved in marketing to maintain simplicity and avoid confusion.
                    • The Chief Marketing Officer (00:26:17) Discussion about the role of a Chief Marketing Officer (CMO) in an organization, whether they are fractional or full-time, and their responsibilities in guiding and directing marketing efforts.
                    • Overseeing Marketing Cohesiveness (00:27:03) Mention of two companies, Overdrive and Turnkey, that provide services to oversee and ensure cohesiveness in marketing efforts. Importance of having a plan and someone guiding and directing marketing for successful outcomes.
                    • Joining the Auto Repair Marketing Mastermind (00:28:19) Invitation to join the Auto Repair Marketing Mastermind Facebook group, with over a thousand members, to share ideas, questions, and tips about marketing in auto repair shops.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com 

                    Lagniappe (Books, Links, Other Podcasts, etc)


                    ]]>                    In this episode of the Auto Repair Marketing Podcast, hosts Brian and Kim Walker discuss the negative impacts of fragmented marketing on a brand. They stress the importance of a cohesive marketing strategy, consistent branding, and the role of a brand style guide. They share their experiences and the lessons they've learned in marketing their auto repair shop. The hosts also discuss the changing landscape of marketing, the importance of planning, and the role of a fractional Chief Marketing Officer (CMO). 

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • Fragmented Marketing (00:00:56) Discussion on the concept of fragmented marketing and its negative impact on brand consistency and effectiveness.
                    • Defragging Your Marketing (00:03:29) Drawing parallels between fragmented marketing and the process of defragmenting a computer, emphasizing the need for aligning various marketing efforts.
                    • The Consequences of Fragmented Marketing (00:06:11) Exploring the confusion and lack of coherence that fragmented marketing creates for the audience, leading to a less effective marketing strategy.
                    • The Marketing Rule of Seven (00:08:06) Discussion on the outdated concept of the marketing rule of seven and the increase in the number of ads people see per day.
                    • The Importance of Cohesive Marketing (00:12:09) The significance of having consistent branding across different advertising platforms and the wasted effort if the message is not cohesive.
                    • The Need for a Marketing Plan (00:12:55) Emphasis on the importance of having a well-thought-out marketing plan to avoid marketing failures.
                    • The planning process (00:13:05) Discussion about the in-person planning session for marketing for the next year and the extra class in the Facebook group teaching how to create an annual marketing plan.
                    • Creating a marketing plan (00:14:05) Explanation of the guide to creating a real-world marketing plan and the steps involved in creating a practical marketing plan.
                    • Simplifying marketing efforts (00:17:10) Advice on simplifying marketing efforts and focusing on a few key platforms or strategies to ensure cohesiveness and effectiveness.
                    • The importance of a brand style guide (00:19:48) Discusses the significance of having a brand style guide to ensure consistency and cohesion in marketing materials.
                    • Having one person in charge of marketing (00:20:46) Emphasizes the need for one person to be responsible for overseeing the company's marketing efforts.
                    • Working with a minimum number of outside companies (00:23:41) Advises limiting the number of external companies involved in marketing to maintain simplicity and avoid confusion.
                    • The Chief Marketing Officer (00:26:17) Discussion about the role of a Chief Marketing Officer (CMO) in an organization, whether they are fractional or full-time, and their responsibilities in guiding and directing marketing efforts.
                    • Overseeing Marketing Cohesiveness (00:27:03) Mention of two companies, Overdrive and Turnkey, that provide services to oversee and ensure cohesiveness in marketing efforts. Importance of having a plan and someone guiding and directing marketing for successful outcomes.
                    • Joining the Auto Repair Marketing Mastermind (00:28:19) Invitation to join the Auto Repair Marketing Mastermind Facebook group, with over a thousand members, to share ideas, questions, and tips about marketing in auto repair shops.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com 

                    Lagniappe (Books, Links, Other Podcasts, etc)


                    ]]>                    ff9a284b-1b3a-44f5-8d77-43b5cb8fcb60Wed, 13 Dec 2023 00:15:00 -040030:03falsebonus                    Revolutionizing the Automotive Industry: The Rise of Technology Specialists [RR 909]Revolutionizing the Automotive Industry: The Rise of Technology Specialists [RR 909]Carm Capriotto and Matt Fanslow dive into the increasing role of technology in the automotive industry and how it's revolutionizing the way we approach vehicle repairs and maintenance. They propose the term "Technology Specialist" for automotive technicians, emphasizing the importance of their expertise. This designation not only acknowledges their expertise in handling advanced vehicle technology but also elevates their professional standing. Changing the language and perception of technicians as professionals is crucial for the industry's growth and success. Will you take part in this language movement?

                    Show Notes


                    • Watch Full Video


                    • The passionate discussion with Isaac Rodell and Rich Falco (00:00:17) Carm and Matt discuss the episode with Isaac Rodell and Rich Falco- Batteries, Diag Pay and Gwar, Oh My! [E108]: https://mattfanslow.captivate.fm/episode/108


                    • The transformational episode with Bob Heipp (00:00:58) They talk about the episode with Bob, which was transformational and discussed physical and mental health, and how it can save lives. Exploring Relationships, Health, and Personal Growth with Bob Heipp [E109]: https://mattfanslow.captivate.fm/episode/109


                    • The proposal for a professional designation (00:07:23) Carm proposes the term "technology specialist" for automotive technicians, emphasizing the importance of investing in knowledge and skills in technology.


                    • The need for professional designations (00:08:47) Discussion on the different job positions in the automotive industry and the proposal for a professional designation for technology specialists.


                    • Respect and titles in the industry (00:10:22) Comparing the use of titles like "chef" in the culinary industry to the need for respectful titles in the automotive industry, such as "mechanical specialist" and "technology specialist."


                    • Collaboration between technology and mechanical specialists (00:18:24) Exploration of the collaboration between technology and mechanical specialists, using the analogy of medical professionals working together in surgery.


                    • The need for professional designation (00:25:15) Comparing the automotive industry to regulated professions like doctors and plumbers, and the need for a professional designation in the industry.


                    • The importance of journaling and documentation (00:30:06) Discussing the benefits of journaling and documenting experiences and knowledge in the automotive industry, using tools like Google Docs.


                    • The role of mobile tech in shops (00:33:46) Exploring the benefits of having a mobile technician for shops that work on multiple car lines and may not have the car count to justify a dedicated technology specialist.


                    • Pay plans and hiring bonuses (00:35:43) Discussion on the fairness and impact of hiring bonuses on current technicians, and the need for better communication and compensation plans in the industry.


                    Thanks to our Partner, NAPA Auto Care


                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care


                    Connect with the Podcast:


                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                    -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                    -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                    -Follow on Twitter: https://twitter.com/RResultsBiz


                    -Join our Insider List: https://remarkableresults.biz/insider


                    -All books mentioned on our podcasts: https://remarkableresults.biz/books


                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    Carm Capriotto and Matt Fanslow dive into the increasing role of technology in the automotive industry and how it's revolutionizing the way we approach vehicle repairs and maintenance. They propose the term "Technology Specialist" for automotive technicians, emphasizing the importance of their expertise. This designation not only acknowledges their expertise in handling advanced vehicle technology but also elevates their professional standing. Changing the language and perception of technicians as professionals is crucial for the industry's growth and success. Will you take part in this language movement?

                    Show Notes


                    • Watch Full Video


                    • The passionate discussion with Isaac Rodell and Rich Falco (00:00:17) Carm and Matt discuss the episode with Isaac Rodell and Rich Falco- Batteries, Diag Pay and Gwar, Oh My! [E108]: https://mattfanslow.captivate.fm/episode/108


                    • The transformational episode with Bob Heipp (00:00:58) They talk about the episode with Bob, which was transformational and discussed physical and mental health, and how it can save lives. Exploring Relationships, Health, and Personal Growth with Bob Heipp [E109]: https://mattfanslow.captivate.fm/episode/109


                    • The proposal for a professional designation (00:07:23) Carm proposes the term "technology specialist" for automotive technicians, emphasizing the importance of investing in knowledge and skills in technology.


                    • The need for professional designations (00:08:47) Discussion on the different job positions in the automotive industry and the proposal for a professional designation for technology specialists.


                    • Respect and titles in the industry (00:10:22) Comparing the use of titles like "chef" in the culinary industry to the need for respectful titles in the automotive industry, such as "mechanical specialist" and "technology specialist."


                    • Collaboration between technology and mechanical specialists (00:18:24) Exploration of the collaboration between technology and mechanical specialists, using the analogy of medical professionals working together in surgery.


                    • The need for professional designation (00:25:15) Comparing the automotive industry to regulated professions like doctors and plumbers, and the need for a professional designation in the industry.


                    • The importance of journaling and documentation (00:30:06) Discussing the benefits of journaling and documenting experiences and knowledge in the automotive industry, using tools like Google Docs.


                    • The role of mobile tech in shops (00:33:46) Exploring the benefits of having a mobile technician for shops that work on multiple car lines and may not have the car count to justify a dedicated technology specialist.


                    • Pay plans and hiring bonuses (00:35:43) Discussion on the fairness and impact of hiring bonuses on current technicians, and the need for better communication and compensation plans in the industry.


                    Thanks to our Partner, NAPA Auto Care


                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care


                    Connect with the Podcast:


                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                    -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                    -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                    -Follow on Twitter: https://twitter.com/RResultsBiz


                    -Join our Insider List: https://remarkableresults.biz/insider


                    -All books mentioned on our podcasts: https://remarkableresults.biz/books


                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    d953ada2-33e7-44aa-9d11-0382e48f82afTue, 12 Dec 2023 00:15:00 -040045:04falsefull909909                    Overcoming Fear and Resistance to Improve Your Auto Repair Shop[E141] - Chris Cotton Weekly BlitzOvercoming Fear and Resistance to Improve Your Auto Repair Shop[E141] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this podcast episode, Coach Chris Cotton and Coach Brent discuss the importance of standard operating procedures (SOPs) and Digital Vehicle Inspection (DVI) in auto repair businesses. They share experiences of shop owners they've coached, emphasizing the need for change, accountability, and action to improve efficiency and profitability. They also discuss the challenges of marketing and increasing customer count, recommending networking and community involvement. The coaches encourage struggling shop owners to seek help and utilize resources like their podcast, and stress the importance of continuous improvement for business success.

                    The importance of implementing changes and holding shop owners accountable (00:02:10) Discusses the challenge of implementing changes and the importance of holding shop owners accountable for progress and success.

                    The importance of standard operating procedures (SOPs) (00:04:15) Highlights the significance of having standard operating procedures in every business and the benefits they bring to efficiency and job completion.

                    Overcoming bad habits and outdated procedures (00:08:22) Addresses the impact of bad habits learned from previous owners and the need to update outdated procedures in the auto repair business.

                    Implementing DVIs and SOPs (00:11:35) Discussion on the importance of implementing digital vehicle inspections (DVIs) and standard operating procedures (SOPs) in auto repair shops.

                    Transitioning to Digital DVIs (00:11:48) Talk about a shop in Kansas transitioning from handwritten inspections to digital DVIs, and the positive impact it has had on their business.

                    Building Value for Customers' Vehicles (00:14:54) Emphasizing the importance of sharing good pictures during DVIs to build value for customers' vehicles and improve customer satisfaction.

                    The distractions that can hinder business success (00:20:33) The importance of setting aside distractions and focusing on the business to ensure its success and stability.

                    Making changes to improve the business (00:21:13) The positive impact of implementing changes in the business, such as standard operating procedures (SOPs), and how it can lead to improved financial outcomes and reduced worries.

                    Challenges in increasing car count through marketing (00:22:11) The difficulties faced by a shop owner in increasing their car count through marketing efforts, and the need for persistence and patience in achieving long-term marketing success.


                    Connect with Chris:

                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                    ]]>                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this podcast episode, Coach Chris Cotton and Coach Brent discuss the importance of standard operating procedures (SOPs) and Digital Vehicle Inspection (DVI) in auto repair businesses. They share experiences of shop owners they've coached, emphasizing the need for change, accountability, and action to improve efficiency and profitability. They also discuss the challenges of marketing and increasing customer count, recommending networking and community involvement. The coaches encourage struggling shop owners to seek help and utilize resources like their podcast, and stress the importance of continuous improvement for business success.

                    The importance of implementing changes and holding shop owners accountable (00:02:10) Discusses the challenge of implementing changes and the importance of holding shop owners accountable for progress and success.

                    The importance of standard operating procedures (SOPs) (00:04:15) Highlights the significance of having standard operating procedures in every business and the benefits they bring to efficiency and job completion.

                    Overcoming bad habits and outdated procedures (00:08:22) Addresses the impact of bad habits learned from previous owners and the need to update outdated procedures in the auto repair business.

                    Implementing DVIs and SOPs (00:11:35) Discussion on the importance of implementing digital vehicle inspections (DVIs) and standard operating procedures (SOPs) in auto repair shops.

                    Transitioning to Digital DVIs (00:11:48) Talk about a shop in Kansas transitioning from handwritten inspections to digital DVIs, and the positive impact it has had on their business.

                    Building Value for Customers' Vehicles (00:14:54) Emphasizing the importance of sharing good pictures during DVIs to build value for customers' vehicles and improve customer satisfaction.

                    The distractions that can hinder business success (00:20:33) The importance of setting aside distractions and focusing on the business to ensure its success and stability.

                    Making changes to improve the business (00:21:13) The positive impact of implementing changes in the business, such as standard operating procedures (SOPs), and how it can lead to improved financial outcomes and reduced worries.

                    Challenges in increasing car count through marketing (00:22:11) The difficulties faced by a shop owner in increasing their car count through marketing efforts, and the need for persistence and patience in achieving long-term marketing success.


                    Connect with Chris:

                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                    ]]>                    faa6ac0e-c130-42c8-9779-145e36e59decMon, 11 Dec 2023 00:15:00 -040024:04falsebonus                    From the Classroom to the Shop – The Future of Automotive Education [AW 187]From the Classroom to the Shop – The Future of Automotive Education [AW 187]
                    Academic chairs Dave Macholz and Vinnie Laverdi, discuss automotive training at the college level. Both work in the State University of New York system at community colleges. They cover the importance of soft skills in the industry, the role of mentors, and the need for industry professionals to engage with educational institutions. The episode emphasizes the sophistication of the automotive industry, the potential for growth and advancement in automotive careers and the need to incorporate electric vehicle technology into the curriculum. Vinnie Laverdi's previous episodes HERE. Dave Macholz's previous episodes HERE.

                    Show Notes:

                    • Watch Full Video
                    • The importance of continuous education (00:00:01) The importance of continuous education for professional technicians and the need to stay updated with the latest trends and techniques in the automotive industry.
                    • Hybrid model of education (00:03:07) Hybrid model of education that combines guest speakers with content and curriculum to provide practical training for students.
                    • Challenges in EV training (00:05:05) The challenges of incorporating EV training into the curriculum, including the need for additional competencies and certifications, as well as the shortage of resources and technology in training centers.
                    • The co-op program (00:08:30) The structure and benefits of the co-op program
                    • Curriculum change and industry advisory panels (00:12:02) The process of changing the curriculum and the importance of industry advisory panels in informing the decision-making process.
                    • The role of advisory councils in education (00:14:53) The value of advisory councils in providing support, ideas, and different perspectives to educators, as well as helping to push necessary changes and advancements in education.
                    • The importance of ADAS technology (00:16:52) Discussion about the impact of ADAS calibration kit tool on students' perception of the automotive industry.
                    • The process of curriculum change in education institutions (00:17:36) Explanation of the governing layers involved in approving and implementing curriculum changes in colleges.
                    • The increase in enrollment in automotive education programs (00:21:42) Discussion on the rise in enrollment in automotive programs, possibly due to changing perceptions of the industry and the demand for technology-driven careers.
                    • The relationships you build (00:25:07) Building relationships with automotive high school teachers and finding nearby schools to collaborate with.
                    • Presenting technology and partnerships to guidance counselors (00:26:45) Meeting with guidance counselors to showcase the technology and industry partnerships available to students.
                    • AAS versus the AOS degree (00:28:00) Explaining the difference between an AAS degree and an AOS degree, and the benefits of an AOS degree in expanding technical content.
                    • The soft skills challenge (00:36:16) Discussion about the importance of soft skills in the automotive industry and the need for industry support in developing these skills in students.
                    • Identifying and assessing students' readiness (00:34:12) Exploration of strategies to identify and support students who may need additional preparation in math, English, and other skills before entering the program.
                    • Pre-advisement and setting expectations (00:38:11) Explanation of the pre-advisement process and how it helps determine students' soft skills before they enter the program, leading to improved retention and success rates.
                    • Emulating mentors (00:42:24) The benefits of working with different mentors to learn from their strengths and weaknesses.
                    • The role of mentors in developing soft skills (00:43:10) The importance of mentors in helping individuals learn and manage soft skills, as well as the role of communication in the industry.

                    Thanks to our Partner, Dorman Training.  Training technicians today for the challenges of tomorrow!  https://www.dormantraininglive.com/

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>
                    Academic chairs Dave Macholz and Vinnie Laverdi, discuss automotive training at the college level. Both work in the State University of New York system at community colleges. They cover the importance of soft skills in the industry, the role of mentors, and the need for industry professionals to engage with educational institutions. The episode emphasizes the sophistication of the automotive industry, the potential for growth and advancement in automotive careers and the need to incorporate electric vehicle technology into the curriculum. Vinnie Laverdi's previous episodes HERE. Dave Macholz's previous episodes HERE.

                    Show Notes:

                    • Watch Full Video
                    • The importance of continuous education (00:00:01) The importance of continuous education for professional technicians and the need to stay updated with the latest trends and techniques in the automotive industry.
                    • Hybrid model of education (00:03:07) Hybrid model of education that combines guest speakers with content and curriculum to provide practical training for students.
                    • Challenges in EV training (00:05:05) The challenges of incorporating EV training into the curriculum, including the need for additional competencies and certifications, as well as the shortage of resources and technology in training centers.
                    • The co-op program (00:08:30) The structure and benefits of the co-op program
                    • Curriculum change and industry advisory panels (00:12:02) The process of changing the curriculum and the importance of industry advisory panels in informing the decision-making process.
                    • The role of advisory councils in education (00:14:53) The value of advisory councils in providing support, ideas, and different perspectives to educators, as well as helping to push necessary changes and advancements in education.
                    • The importance of ADAS technology (00:16:52) Discussion about the impact of ADAS calibration kit tool on students' perception of the automotive industry.
                    • The process of curriculum change in education institutions (00:17:36) Explanation of the governing layers involved in approving and implementing curriculum changes in colleges.
                    • The increase in enrollment in automotive education programs (00:21:42) Discussion on the rise in enrollment in automotive programs, possibly due to changing perceptions of the industry and the demand for technology-driven careers.
                    • The relationships you build (00:25:07) Building relationships with automotive high school teachers and finding nearby schools to collaborate with.
                    • Presenting technology and partnerships to guidance counselors (00:26:45) Meeting with guidance counselors to showcase the technology and industry partnerships available to students.
                    • AAS versus the AOS degree (00:28:00) Explaining the difference between an AAS degree and an AOS degree, and the benefits of an AOS degree in expanding technical content.
                    • The soft skills challenge (00:36:16) Discussion about the importance of soft skills in the automotive industry and the need for industry support in developing these skills in students.
                    • Identifying and assessing students' readiness (00:34:12) Exploration of strategies to identify and support students who may need additional preparation in math, English, and other skills before entering the program.
                    • Pre-advisement and setting expectations (00:38:11) Explanation of the pre-advisement process and how it helps determine students' soft skills before they enter the program, leading to improved retention and success rates.
                    • Emulating mentors (00:42:24) The benefits of working with different mentors to learn from their strengths and weaknesses.
                    • The role of mentors in developing soft skills (00:43:10) The importance of mentors in helping individuals learn and manage soft skills, as well as the role of communication in the industry.

                    Thanks to our Partner, Dorman Training.  Training technicians today for the challenges of tomorrow!  https://www.dormantraininglive.com/

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    21055116-8399-46f1-a90e-5999f21584ecSat, 09 Dec 2023 00:15:00 -040044:44falsefull187187                    Navigating the Tesla Terrain: Insights from Seth Thorson [RR 908]Navigating the Tesla Terrain: Insights from Seth Thorson [RR 908] Recorded Live at ASTE 2023, Seth Thorson shares insights on owning a Tesla, including the availability of parts, diagnostics, and his experiences with long-distance driving in a Tesla. He addresses misconceptions about EV charging stations and the topic of EV fires. Seth's expertise and passion for Tesla and EVs are truly inspiring and informative. Seth Thorson, Eurotech Auto Service and LMV Bavarian. Listen to Seth’s previous episodes HERE. Show Notes
                    • Watch Full Video
                    • The availability of Tesla parts (00:02:19) Discussion on how Tesla parts are now available.
                    • Working on Teslas and aftermarket parts (00:03:10) Explanation of the current approach to pricing and margins for Tesla parts, the availability of aftermarket parts, and the goal of capturing market share.
                    • Updates and features of Tesla vehicles (00:06:03) Information on the upgrade process for Tesla vehicles, the meaning of MCU (multimedia control unit), and the different features available in different versions of the car.
                    • Tesla Toolbox Training (00:07:27) Discussion on how to use Tesla Toolbox diagnostic and reframing the concept of a scan tool for Tesla vehicles.
                    • Tesla Drivetrain Theory and Diagnostic (00:07:27) Explanation of the drivetrain theory and diagnostic for Tesla vehicles, including the issue of bearing failures in large drive units.
                    • Cooling Systems in Tesla Vehicles (00:08:27) Description of the cooling system in Tesla vehicles, including temperature, components, and fluids used. Discussion on the potential involvement of HVAC companies in working on EV cooling systems.
                    • The range and charging process (00:15:37) Seth Thorson explains how he adds 180 to 200 miles of charge in 15 to 20 minutes.
                    • Effect of cold weather on Tesla vehicles (00:16:39) Seth Thorson discusses how the early Tesla models with resistive heaters lose 20-30% of range on cold days, while the newer models with heat pumps are more efficient.
                    • Future of EVs and alternative fuels (00:19:55) Seth Thorson talks about following the money and how he believes EVs are the future, while alternative fuels like hydrogen and e-fuels may be stopgap solutions.
                    • The lifestyle of owning an EV (00:22:36) Discussion about how owning an EV requires planning and knowing where to stop for charging.
                    • Charging and payment systems for EVs (00:22:57) Explanation of how Tesla and other companies have systems that can transfer VIN data and tie it to credit card information for easy billing.
                    • The future of EV companies (00:23:36) Discussion on the survival of EV companies and the ease of developing EV technology compared to traditional combustion engines.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                     Recorded Live at ASTE 2023, Seth Thorson shares insights on owning a Tesla, including the availability of parts, diagnostics, and his experiences with long-distance driving in a Tesla. He addresses misconceptions about EV charging stations and the topic of EV fires. Seth's expertise and passion for Tesla and EVs are truly inspiring and informative. Seth Thorson, Eurotech Auto Service and LMV Bavarian. Listen to Seth’s previous episodes HERE. Show Notes
                    • Watch Full Video
                    • The availability of Tesla parts (00:02:19) Discussion on how Tesla parts are now available.
                    • Working on Teslas and aftermarket parts (00:03:10) Explanation of the current approach to pricing and margins for Tesla parts, the availability of aftermarket parts, and the goal of capturing market share.
                    • Updates and features of Tesla vehicles (00:06:03) Information on the upgrade process for Tesla vehicles, the meaning of MCU (multimedia control unit), and the different features available in different versions of the car.
                    • Tesla Toolbox Training (00:07:27) Discussion on how to use Tesla Toolbox diagnostic and reframing the concept of a scan tool for Tesla vehicles.
                    • Tesla Drivetrain Theory and Diagnostic (00:07:27) Explanation of the drivetrain theory and diagnostic for Tesla vehicles, including the issue of bearing failures in large drive units.
                    • Cooling Systems in Tesla Vehicles (00:08:27) Description of the cooling system in Tesla vehicles, including temperature, components, and fluids used. Discussion on the potential involvement of HVAC companies in working on EV cooling systems.
                    • The range and charging process (00:15:37) Seth Thorson explains how he adds 180 to 200 miles of charge in 15 to 20 minutes.
                    • Effect of cold weather on Tesla vehicles (00:16:39) Seth Thorson discusses how the early Tesla models with resistive heaters lose 20-30% of range on cold days, while the newer models with heat pumps are more efficient.
                    • Future of EVs and alternative fuels (00:19:55) Seth Thorson talks about following the money and how he believes EVs are the future, while alternative fuels like hydrogen and e-fuels may be stopgap solutions.
                    • The lifestyle of owning an EV (00:22:36) Discussion about how owning an EV requires planning and knowing where to stop for charging.
                    • Charging and payment systems for EVs (00:22:57) Explanation of how Tesla and other companies have systems that can transfer VIN data and tie it to credit card information for easy billing.
                    • The future of EV companies (00:23:36) Discussion on the survival of EV companies and the ease of developing EV technology compared to traditional combustion engines.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    8c857bba-fcbd-4722-916f-d32b021de9d8Fri, 08 Dec 2023 00:15:00 -040028:04falsefull908908                    Health Insurance [E095] - Business By The NumbersHealth Insurance [E095] - Business By The NumbersIn this episode of "Business by the Numbers," Hunt explores the critical topic of health insurance for small businesses. Listeners will gain valuable insights into navigating the complexities of health insurance options, managing costs effectively, and understanding the legal and financial implications of providing health benefits in a small business setting.

                    • Exploring Health Insurance Options for Small Businesses: Whether you're currently offering health insurance or considering it, Hunt discusses the challenges and misconceptions surrounding group health plans, individual plans, and the impacts of policies like Obamacare on small businesses.

                    • Practical Advice on Managing Health Insurance Costs: The episode offers insightful strategies on handling health insurance costs, including the benefits of high deductible health plans and Health Savings Accounts (HSAs). It also touches on the use of Professional Employer Organizations (PEOs) as a cost-saving measure and navigating the intricacies of state-specific insurance regulations.

                    • Compliance and Financial Considerations: Get expert insights on the legal and financial aspects of providing health insurance, including IRS rules, non-discriminatory practices, and the real cost comparisons between group and individual plans. This episode is essential for small business owners seeking to make informed decisions about health insurance while staying compliant and financially prudent.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    In this episode of "Business by the Numbers," Hunt explores the critical topic of health insurance for small businesses. Listeners will gain valuable insights into navigating the complexities of health insurance options, managing costs effectively, and understanding the legal and financial implications of providing health benefits in a small business setting.

                    • Exploring Health Insurance Options for Small Businesses: Whether you're currently offering health insurance or considering it, Hunt discusses the challenges and misconceptions surrounding group health plans, individual plans, and the impacts of policies like Obamacare on small businesses.

                    • Practical Advice on Managing Health Insurance Costs: The episode offers insightful strategies on handling health insurance costs, including the benefits of high deductible health plans and Health Savings Accounts (HSAs). It also touches on the use of Professional Employer Organizations (PEOs) as a cost-saving measure and navigating the intricacies of state-specific insurance regulations.

                    • Compliance and Financial Considerations: Get expert insights on the legal and financial aspects of providing health insurance, including IRS rules, non-discriminatory practices, and the real cost comparisons between group and individual plans. This episode is essential for small business owners seeking to make informed decisions about health insurance while staying compliant and financially prudent.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    63a6c607-652d-4f45-bbab-298932f56139Thu, 07 Dec 2023 00:15:00 -040033:38falsebonus                    Thriving Through Our Economic Challenges [THA 357]Thriving Through Our Economic Challenges [THA 357]
                    Recorded Live at AAPEX 2023, Greg Bunch and Matt Fanslow discuss the impact of the current economy on the automotive aftermarket industry. They explore various aspects of business such as margins, marketing, training, hiring, labor rates. The conversation also covers the potential loss of independent repair shops, and the need for better communication with customers.
                    Greg Bunch, Aspen Auto Clinic, Transformers Institute. Listen to Greg’s previous episodes HERE. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Show Notes:
                    • Watch Full Video
                    • The state of the economy and its impact on the automotive aftermarket industry (00:00:01) Discussion about the current state of the economy, including worldwide conflicts, division, interest rates, and inflation, and how it may affect the automotive aftermarket industry.
                    • The importance of customer loyalty and salesmanship (00:03:51) Exploration of the significance of customer loyalty and salesmanship in retaining customers and attracting new ones, with a focus on providing a frictionless experience.
                    • Improving business operations and paying attention to every area (00:05:52) Discussion on the need to run automotive businesses more efficiently, including honing sales skills, improving phone skills, enhancing customer service, and reducing friction in customer interactions.
                    • The customer journey (00:09:50) Discussion about the concept of a customer journey and its importance in the automotive repair industry.
                    • Engineering touchpoints (00:11:41) The importance of considering and engineering each touchpoint of the customer journey to create positive feelings and experiences for the customer.
                    • The Bear TV show (00:16:07) A discussion about the TV show "The Bear" and its relevance to the automotive repair industry, particularly in relation to providing the best customer experience.
                    • The importance of customer experience and communication (00:19:25) Discussion on the significance of providing a frictionless experience for customers and improving communication in auto repair shops.
                    • The impact on 'mom and pop' shops (00:33:17) Discussion about the challenges faced by smaller independent repair shops in keeping up with technology and training.
                    • The misconception about dealerships and independent shops (00:35:46) Exploration of the false narrative that dealerships are better equipped to handle newer cars, while independent shops are only suitable for older vehicles.
                    • The future of shops and the role of technology (00:39:45) Debate on the potential impact of technology, such as remote programming and diagnostic tools, on the survival and success of automotive repair shops.
                    • The challenges of the current economy (00:42:20) Discussion about the impact of the economy on the automotive aftermarket industry and the challenges faced by businesses.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>
                    Recorded Live at AAPEX 2023, Greg Bunch and Matt Fanslow discuss the impact of the current economy on the automotive aftermarket industry. They explore various aspects of business such as margins, marketing, training, hiring, labor rates. The conversation also covers the potential loss of independent repair shops, and the need for better communication with customers.
                    Greg Bunch, Aspen Auto Clinic, Transformers Institute. Listen to Greg’s previous episodes HERE. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Show Notes:
                    • Watch Full Video
                    • The state of the economy and its impact on the automotive aftermarket industry (00:00:01) Discussion about the current state of the economy, including worldwide conflicts, division, interest rates, and inflation, and how it may affect the automotive aftermarket industry.
                    • The importance of customer loyalty and salesmanship (00:03:51) Exploration of the significance of customer loyalty and salesmanship in retaining customers and attracting new ones, with a focus on providing a frictionless experience.
                    • Improving business operations and paying attention to every area (00:05:52) Discussion on the need to run automotive businesses more efficiently, including honing sales skills, improving phone skills, enhancing customer service, and reducing friction in customer interactions.
                    • The customer journey (00:09:50) Discussion about the concept of a customer journey and its importance in the automotive repair industry.
                    • Engineering touchpoints (00:11:41) The importance of considering and engineering each touchpoint of the customer journey to create positive feelings and experiences for the customer.
                    • The Bear TV show (00:16:07) A discussion about the TV show "The Bear" and its relevance to the automotive repair industry, particularly in relation to providing the best customer experience.
                    • The importance of customer experience and communication (00:19:25) Discussion on the significance of providing a frictionless experience for customers and improving communication in auto repair shops.
                    • The impact on 'mom and pop' shops (00:33:17) Discussion about the challenges faced by smaller independent repair shops in keeping up with technology and training.
                    • The misconception about dealerships and independent shops (00:35:46) Exploration of the false narrative that dealerships are better equipped to handle newer cars, while independent shops are only suitable for older vehicles.
                    • The future of shops and the role of technology (00:39:45) Debate on the potential impact of technology, such as remote programming and diagnostic tools, on the survival and success of automotive repair shops.
                    • The challenges of the current economy (00:42:20) Discussion about the impact of the economy on the automotive aftermarket industry and the challenges faced by businesses.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    065267fc-5405-47ba-ba6a-29833a9ff655Thu, 07 Dec 2023 00:15:00 -040042:45falsefull357357                    Professionalism...And Maybe a Movie Reference [E112] - Automotive Field TheoryProfessionalism...And Maybe a Movie Reference [E112] - Automotive Field TheoryRecently, Matt and his wife, Danielle, embarked on a kitchen renovation journey. Danielle, like many customers, feared being taken advantage of during the process. These concerns may seem illogical to some, but the fear of not getting our money's worth is real and relatable.

                    While listening to Danielle's worries, Matt was reminded of the movie "My Fair Lady." The character is willing to pay a shilling to learn how to speak eloquently. While a shilling may be insignificant to some, it represents a significant portion of the character's financial worth. It's all about understanding what services or products mean to different individuals.

                    This extends to the automotive industry - empathy and understanding toward customers' financial situations is crucial. Clear communication and setting realistic expectations are key. As professionals, let's strive to not just under-promise and over-deliver, but align expectations with the actual outcome. 

                    Show Notes

                    • Professionalism and the Kitchen Renovation (00:00:11) The topic of professionalism and shares his wife, Danielle, has anxiety and fear about their kitchen renovation project.
                    • Issues with Cabinet Alignment (00:02:14) A gap in the cabinet alignment caused by the placement of the microwave and how they addressed the issue with the company.
                    • Anxiety about the Garbage Receptacle (00:05:32) Danielle's worry about not receiving the garbage cans with the sliding garbage receptacle and her fear of not getting value for the money spent.
                    • The shilling is a high percentage of her worth (00:08:51) Discussion about the value of a shilling to different individuals and the importance of understanding financial worth with reference to "My Fair Lady."
                    • Setting realistic expectations in kitchen renovations and vehicle repairs (00:11:00) The importance of setting realistic expectations in both kitchen renovations and vehicle repairs, and the potential challenges that may arise.
                    • Lack of Professionalism and Empathy (00:26:21) Exploring the importance of being empathetic towards customers and delivering a professional level of service.
                    • Building Reputation and Demonstrating Quality (00:27:18) Highlighting the significance of small gestures, such as returning the vehicle in good condition, building a positive reputation, and demonstrating the quality of service provided.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    Recently, Matt and his wife, Danielle, embarked on a kitchen renovation journey. Danielle, like many customers, feared being taken advantage of during the process. These concerns may seem illogical to some, but the fear of not getting our money's worth is real and relatable.

                    While listening to Danielle's worries, Matt was reminded of the movie "My Fair Lady." The character is willing to pay a shilling to learn how to speak eloquently. While a shilling may be insignificant to some, it represents a significant portion of the character's financial worth. It's all about understanding what services or products mean to different individuals.

                    This extends to the automotive industry - empathy and understanding toward customers' financial situations is crucial. Clear communication and setting realistic expectations are key. As professionals, let's strive to not just under-promise and over-deliver, but align expectations with the actual outcome. 

                    Show Notes

                    • Professionalism and the Kitchen Renovation (00:00:11) The topic of professionalism and shares his wife, Danielle, has anxiety and fear about their kitchen renovation project.
                    • Issues with Cabinet Alignment (00:02:14) A gap in the cabinet alignment caused by the placement of the microwave and how they addressed the issue with the company.
                    • Anxiety about the Garbage Receptacle (00:05:32) Danielle's worry about not receiving the garbage cans with the sliding garbage receptacle and her fear of not getting value for the money spent.
                    • The shilling is a high percentage of her worth (00:08:51) Discussion about the value of a shilling to different individuals and the importance of understanding financial worth with reference to "My Fair Lady."
                    • Setting realistic expectations in kitchen renovations and vehicle repairs (00:11:00) The importance of setting realistic expectations in both kitchen renovations and vehicle repairs, and the potential challenges that may arise.
                    • Lack of Professionalism and Empathy (00:26:21) Exploring the importance of being empathetic towards customers and delivering a professional level of service.
                    • Building Reputation and Demonstrating Quality (00:27:18) Highlighting the significance of small gestures, such as returning the vehicle in good condition, building a positive reputation, and demonstrating the quality of service provided.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    2a298701-7ce6-4bc7-a142-cc9b83b04c7bWed, 06 Dec 2023 00:15:00 -040030:51falsebonus                    How to Know When You're Not Ready for Marketing [E077] - The Auto Repair Marketing PodcastHow to Know When You're Not Ready for Marketing [E077] - The Auto Repair Marketing PodcastIn this podcast episode, Brian Walker and Kim discuss the importance of being ready for marketing in the context of auto repair businesses. They highlight four signs that a business may not be ready for marketing, including a high comeback rate, poor phone skills of service advisors, low Average Repair Order (ARO), and low or no profits. They stress the need to address these issues before focusing on marketing and business growth. They also discuss their experiences with clients and the importance of ensuring a good fit before starting a working relationship.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • Fixing the cars first (00:03:58) Discussion on the importance of fixing cars with precision and expertise before investing in marketing.
                    • Reducing comeback rate (00:04:06) Exploration of the negative impact of high comeback rates on reputation and marketing efforts.
                    • Customer acquisition cost (00:05:01) Explanation of the expenses involved in acquiring new clients and the need to create loyal, long-term customers.
                    • Tracking Comebacks and Acceptable Rates (00:06:30) Discussion on tracking comeback rates and the acceptable percentage, and the importance of fixing problems if the rate exceeds 5%.
                    • Handling Comebacks and Customer Reviews (00:08:04) The significance of handling comebacks appropriately to avoid negative reviews and word-of-mouth, and the impact it has on the business.
                    • Investing in Service Advisor Phone Skills Training (00:10:02) The importance of investing in training for service advisors' phone skills before increasing marketing investments, and the need for shop owners to be aware of their advisors' performance on phone calls.
                    • Improving Phone Skills and Service Advisor Training (00:12:35) Discussion on the importance of fixing phone skills and training service advisors before increasing call volume.
                    • Importance of Average Repair Order (00:13:13) Explanation of average repair order (ARO) and the significance of having a high ARO for profitability.
                    • Challenges of High Car Volume and Low ARO (00:14:37) Discussion on the challenges and potential mistakes that can arise from having a high car volume and low average repair order, including the need for additional service advisors and time constraints.
                    • (00:19:11) Qualifying clients and ensuring a good fit for the team and return on investment.
                    • (00:19:49) The importance of client engagement and follow-through for successful marketing strategies.
                    • (00:21:23) Encouraging audience participation and inviting questions for future podcast episodes.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Link to Episode 45 with Cecil Bullard - Phone Skills Amplify Your Marketing

                    ]]>                    In this podcast episode, Brian Walker and Kim discuss the importance of being ready for marketing in the context of auto repair businesses. They highlight four signs that a business may not be ready for marketing, including a high comeback rate, poor phone skills of service advisors, low Average Repair Order (ARO), and low or no profits. They stress the need to address these issues before focusing on marketing and business growth. They also discuss their experiences with clients and the importance of ensuring a good fit before starting a working relationship.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • Fixing the cars first (00:03:58) Discussion on the importance of fixing cars with precision and expertise before investing in marketing.
                    • Reducing comeback rate (00:04:06) Exploration of the negative impact of high comeback rates on reputation and marketing efforts.
                    • Customer acquisition cost (00:05:01) Explanation of the expenses involved in acquiring new clients and the need to create loyal, long-term customers.
                    • Tracking Comebacks and Acceptable Rates (00:06:30) Discussion on tracking comeback rates and the acceptable percentage, and the importance of fixing problems if the rate exceeds 5%.
                    • Handling Comebacks and Customer Reviews (00:08:04) The significance of handling comebacks appropriately to avoid negative reviews and word-of-mouth, and the impact it has on the business.
                    • Investing in Service Advisor Phone Skills Training (00:10:02) The importance of investing in training for service advisors' phone skills before increasing marketing investments, and the need for shop owners to be aware of their advisors' performance on phone calls.
                    • Improving Phone Skills and Service Advisor Training (00:12:35) Discussion on the importance of fixing phone skills and training service advisors before increasing call volume.
                    • Importance of Average Repair Order (00:13:13) Explanation of average repair order (ARO) and the significance of having a high ARO for profitability.
                    • Challenges of High Car Volume and Low ARO (00:14:37) Discussion on the challenges and potential mistakes that can arise from having a high car volume and low average repair order, including the need for additional service advisors and time constraints.
                    • (00:19:11) Qualifying clients and ensuring a good fit for the team and return on investment.
                    • (00:19:49) The importance of client engagement and follow-through for successful marketing strategies.
                    • (00:21:23) Encouraging audience participation and inviting questions for future podcast episodes.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Link to Episode 45 with Cecil Bullard - Phone Skills Amplify Your Marketing

                    ]]>                    ec5cd05f-d8ab-42bc-8f91-25d83a274866Wed, 06 Dec 2023 00:15:00 -040022:49falsebonus                    Exploring the Depths of Self-Reflection: The Power of Personal SWOT Anaylsis [RR 907]Exploring the Depths of Self-Reflection: The Power of Personal SWOT Anaylsis [RR 907]Herzberg Smith and Co, Michael Smith’s previous episodes HERE Show Notes
                    • Watch Full Video
                    • The concept of doing a personal SWOT analysis (00:01:57) Exploration of the idea of doing a personal SWOT analysis and the importance of getting feedback from others.
                    • Starting a personal SWOT analysis with a company SWOT analysis (00:06:23) Suggestion to start the personal SWOT analysis by first conducting a company SWOT analysis and using the insights to inform the individual analysis.
                    • The SWOT Analysis and Leadership (00:08:03) Discussion on the importance of doing a SWOT analysis for businesses and the role of leaders in driving the future of the organization.
                    • The Importance of Self-Development for Leaders (00:09:31) Exploration of the need for leaders to participate in their own self-development and identify their strengths, weaknesses, opportunities, and threats.
                    • The Path to Mastery for Individuals and Organizations (00:14:54) Emphasis on the ongoing and evolving nature of the path to mastery for individuals and organizations, and the importance of continuous improvement.
                    • The importance of individualized learning and development (00:15:03) Discusses the concept of individualized learning and development programs, focusing on strengths and weaknesses.
                    • The need for continuous learning and development (00:16:25) Emphasizes the importance of continuous learning and development, including attending conferences and reading books.
                    • The importance of accountability and institutionalizing development (00:18:10) Highlights the need for leadership to walk the talk, institutionalize development, and hold people accountable for continuous learning and improvement.
                    • The SWOT Afternoon (00:22:08) Discussing the concept of doing a personal SWOT analysis with the team and the benefits of fostering a collaborative culture.
                    • Facilitating the Conversation (00:23:14) Exploring the art of facilitating a conversation and the importance of listening and not interrupting during discussions.
                    • 360 Reviews and Mentoring (00:25:11) Explaining the use of 360 reviews and the importance of selecting trusted individuals for feedback, as well as the benefits of mentoring relationships within the organization.
                    • Inviting Industry Guests (00:29:56) Carm and Michael express their interest in inviting industry professionals to share their experiences and discuss the effectiveness of implementing the discussed strategies.

                    Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                    Herzberg Smith and Co, Michael Smith’s previous episodes HERE Show Notes
                    • Watch Full Video
                    • The concept of doing a personal SWOT analysis (00:01:57) Exploration of the idea of doing a personal SWOT analysis and the importance of getting feedback from others.
                    • Starting a personal SWOT analysis with a company SWOT analysis (00:06:23) Suggestion to start the personal SWOT analysis by first conducting a company SWOT analysis and using the insights to inform the individual analysis.
                    • The SWOT Analysis and Leadership (00:08:03) Discussion on the importance of doing a SWOT analysis for businesses and the role of leaders in driving the future of the organization.
                    • The Importance of Self-Development for Leaders (00:09:31) Exploration of the need for leaders to participate in their own self-development and identify their strengths, weaknesses, opportunities, and threats.
                    • The Path to Mastery for Individuals and Organizations (00:14:54) Emphasis on the ongoing and evolving nature of the path to mastery for individuals and organizations, and the importance of continuous improvement.
                    • The importance of individualized learning and development (00:15:03) Discusses the concept of individualized learning and development programs, focusing on strengths and weaknesses.
                    • The need for continuous learning and development (00:16:25) Emphasizes the importance of continuous learning and development, including attending conferences and reading books.
                    • The importance of accountability and institutionalizing development (00:18:10) Highlights the need for leadership to walk the talk, institutionalize development, and hold people accountable for continuous learning and improvement.
                    • The SWOT Afternoon (00:22:08) Discussing the concept of doing a personal SWOT analysis with the team and the benefits of fostering a collaborative culture.
                    • Facilitating the Conversation (00:23:14) Exploring the art of facilitating a conversation and the importance of listening and not interrupting during discussions.
                    • 360 Reviews and Mentoring (00:25:11) Explaining the use of 360 reviews and the importance of selecting trusted individuals for feedback, as well as the benefits of mentoring relationships within the organization.
                    • Inviting Industry Guests (00:29:56) Carm and Michael express their interest in inviting industry professionals to share their experiences and discuss the effectiveness of implementing the discussed strategies.

                    Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                    7dba8fd4-a81e-4739-8ee2-5a3550333573Tue, 05 Dec 2023 00:15:00 -040031:22falsefull907907                    Give Me 10 Update: Collaboration with Education [AW 186]Give Me 10 Update: Collaboration with Education [AW 186]
                    "Give Me 10 Mission: To provide a work-based learning model that any industry can utilize to bridge the skills gap. Combining classroom instruction with on the job work based learning opportunities. This program integrates the classroom with employers to create an introduction to a career path of the student's choice.

                    The program simplifies the relationship between an industry lead business and vocational education that can lead into a career path. We ask for no money. Our “ask” is for your time. Time to integrate a student into your business to create a career fit. It starts with 10 hours and can grow into a new employee. Can you “Give Me Ten?”

                    Sue Dixon, the creator of the "Give Me Ten" program, discusses the importance of collaboration between the automotive industry and education. The "Give Me Ten" program, which exposes students to the automotive industry and helps them explore potential career paths, is highlighted. The discussion also covers the need for updated curriculums, industry involvement, and the success of the "Give Me Ten" program in providing work-based learning experiences. Sue Dickson, Closs Tire & Auto Repair Inc, Waukegan, IL Sue's previous episodes HERE

                    Show Notes:

                    • Watch Full Video HERE
                    • The importance of collaboration with education (00:00:40) Discussion about the need for collaboration between the automotive industry and education to promote career pathways and work-based learning opportunities for students.
                    • Career pathways endorsement in education (00:03:30) Explanation of the career pathways endorsement in education, which requires students to complete 60 hours of career work-based learning in the transportation cluster.
                    • The "Give Me Ten" program (00:04:50) Introduction of the Give Me Ten program, which aims to simplify engagement between businesses and education by providing 10 hours of work-based learning opportunities for students to explore potential career paths in the automotive industry.
                    • The importance of collaboration between industry and education (00:09:15) Discussion about the need for collaboration between the automotive industry and education to update curriculums and provide work-based learning opportunities.
                    • Simplifying work-based learning and engaging businesses (00:13:02) Explanation of the importance of simplifying work-based learning and engaging businesses to create career pathways for students, with a focus on liability and industry standards.
                    • Starting the collaboration (00:19:47) Sue Dixon explains how to start building the Give Me Ten program in your own community and the support they provide, including a free consultation.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>
                    "Give Me 10 Mission: To provide a work-based learning model that any industry can utilize to bridge the skills gap. Combining classroom instruction with on the job work based learning opportunities. This program integrates the classroom with employers to create an introduction to a career path of the student's choice.

                    The program simplifies the relationship between an industry lead business and vocational education that can lead into a career path. We ask for no money. Our “ask” is for your time. Time to integrate a student into your business to create a career fit. It starts with 10 hours and can grow into a new employee. Can you “Give Me Ten?”

                    Sue Dixon, the creator of the "Give Me Ten" program, discusses the importance of collaboration between the automotive industry and education. The "Give Me Ten" program, which exposes students to the automotive industry and helps them explore potential career paths, is highlighted. The discussion also covers the need for updated curriculums, industry involvement, and the success of the "Give Me Ten" program in providing work-based learning experiences. Sue Dickson, Closs Tire & Auto Repair Inc, Waukegan, IL Sue's previous episodes HERE

                    Show Notes:

                    • Watch Full Video HERE
                    • The importance of collaboration with education (00:00:40) Discussion about the need for collaboration between the automotive industry and education to promote career pathways and work-based learning opportunities for students.
                    • Career pathways endorsement in education (00:03:30) Explanation of the career pathways endorsement in education, which requires students to complete 60 hours of career work-based learning in the transportation cluster.
                    • The "Give Me Ten" program (00:04:50) Introduction of the Give Me Ten program, which aims to simplify engagement between businesses and education by providing 10 hours of work-based learning opportunities for students to explore potential career paths in the automotive industry.
                    • The importance of collaboration between industry and education (00:09:15) Discussion about the need for collaboration between the automotive industry and education to update curriculums and provide work-based learning opportunities.
                    • Simplifying work-based learning and engaging businesses (00:13:02) Explanation of the importance of simplifying work-based learning and engaging businesses to create career pathways for students, with a focus on liability and industry standards.
                    • Starting the collaboration (00:19:47) Sue Dixon explains how to start building the Give Me Ten program in your own community and the support they provide, including a free consultation.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    4a120425-a878-41e0-9cab-edead05c54efSat, 02 Dec 2023 00:15:00 -040025:10falsefull186186                    Technician’s Three-Year Succession Plan [RR 906]Technician's Three-Year Succession Plan [RR 906]Recorded Live at AAPEX 2023, Andy Bizub and part owner Brandon Ludwikowski discuss the transition from technician to business owner, the importance of a positive attitude, and the tools and knowledge required for technicians. The conversation also covers the division of responsibilities within the company, decision-making processes, and the importance of understanding business fundamentals and financials. Brandon Ludwikowski, Midwest Performance Cars, Chicago and Northbrook, IL. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Show Notes
                    • Watch Full Video
                    • Attitude is Key (00:02:12) Brandon emphasizes the importance of having a positive attitude in the face of challenges and setbacks.
                    • Providing the Right Tools and Knowledge (00:03:19) Brandon discusses the need for owners to provide technicians with the necessary tools and knowledge to perform their job effectively.
                    • Finding the Best Training Sources (00:04:51) Andy explains how he identifies knowledge gaps in his team and seeks out the best training sources to enhance their skills and capabilities.
                    • Using a dashboard for learning and improvement (00:09:10) Discussion about the usefulness of a dashboard in identifying areas for improvement.
                    • Dealing with overconfidence and ego in technicians (00:09:42) The challenges of working with technicians who believe they know everything and the importance of leaving ego at the door.
                    • Considering succession planning and bringing on an ownership team. (00:11:01) The reasons behind bringing on an ownership team, including geographical considerations and planning for the future.
                    • The journey to becoming part owners (00:17:56) Brandon discusses the process of becoming a part owner of Midwest Performance Cars and the decision-making involved. Andy describes the complementary skills and characteristics of the three owners: Chris, Ryan, and Brandon.
                    • Future plans and ownership transition (00:24:34) Andy explains the terms of the deal, including the timeline for the owners to fully pay for their shares and the possibility of Andy staying on as an advisor.
                    • The importance of balance sheets (00:31:46) Andy explains the importance of understanding balance sheets and how they show the true worth of a business.
                    • Teaching finance to the team (00:34:02) Andy discusses how he teaches finance to his team, emphasizing the importance of understanding numbers and making informed decisions.
                    • Transitioning from a single owner to a business owner (00:34:24) The conversation shifts to the challenges faced by single owners and how they can start transitioning to becoming successful business owners.
                    • The balance sheet and cash flow statements (00:34:40) Explanation of the importance of understanding balance sheets and cash flow statements for business owners.
                    • The benefits of having a coach (00:36:17) Discussion on the positive impact of having a coach for business owners.
                    • Transitioning to a business mindset (00:37:08) The importance of shop owners understanding the business side of their industry and becoming businessmen, rather than just shop owners.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    Recorded Live at AAPEX 2023, Andy Bizub and part owner Brandon Ludwikowski discuss the transition from technician to business owner, the importance of a positive attitude, and the tools and knowledge required for technicians. The conversation also covers the division of responsibilities within the company, decision-making processes, and the importance of understanding business fundamentals and financials. Brandon Ludwikowski, Midwest Performance Cars, Chicago and Northbrook, IL. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Show Notes
                    • Watch Full Video
                    • Attitude is Key (00:02:12) Brandon emphasizes the importance of having a positive attitude in the face of challenges and setbacks.
                    • Providing the Right Tools and Knowledge (00:03:19) Brandon discusses the need for owners to provide technicians with the necessary tools and knowledge to perform their job effectively.
                    • Finding the Best Training Sources (00:04:51) Andy explains how he identifies knowledge gaps in his team and seeks out the best training sources to enhance their skills and capabilities.
                    • Using a dashboard for learning and improvement (00:09:10) Discussion about the usefulness of a dashboard in identifying areas for improvement.
                    • Dealing with overconfidence and ego in technicians (00:09:42) The challenges of working with technicians who believe they know everything and the importance of leaving ego at the door.
                    • Considering succession planning and bringing on an ownership team. (00:11:01) The reasons behind bringing on an ownership team, including geographical considerations and planning for the future.
                    • The journey to becoming part owners (00:17:56) Brandon discusses the process of becoming a part owner of Midwest Performance Cars and the decision-making involved. Andy describes the complementary skills and characteristics of the three owners: Chris, Ryan, and Brandon.
                    • Future plans and ownership transition (00:24:34) Andy explains the terms of the deal, including the timeline for the owners to fully pay for their shares and the possibility of Andy staying on as an advisor.
                    • The importance of balance sheets (00:31:46) Andy explains the importance of understanding balance sheets and how they show the true worth of a business.
                    • Teaching finance to the team (00:34:02) Andy discusses how he teaches finance to his team, emphasizing the importance of understanding numbers and making informed decisions.
                    • Transitioning from a single owner to a business owner (00:34:24) The conversation shifts to the challenges faced by single owners and how they can start transitioning to becoming successful business owners.
                    • The balance sheet and cash flow statements (00:34:40) Explanation of the importance of understanding balance sheets and cash flow statements for business owners.
                    • The benefits of having a coach (00:36:17) Discussion on the positive impact of having a coach for business owners.
                    • Transitioning to a business mindset (00:37:08) The importance of shop owners understanding the business side of their industry and becoming businessmen, rather than just shop owners.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    23d5013a-ac89-41c5-b1e9-c566d3cfed67Fri, 01 Dec 2023 00:15:00 -040042:23falsefull906906                    Recruiting the Right Way with Joelle Pollak from Promotive [E094] - Business By The NumbersRecruiting the Right Way with Joelle Pollak from Promotive [E094] - Business By The NumbersThis week, Hunt sits down for an insightful Chat with Joelle Pollak to talk about how Promotive is tackling staffing shortages in the automotive aftermarket, offering innovative solutions for shop owners.

                    • Expert Take on Recruitment Challenges: Dive into the complexities of hiring, focusing on the crucial balance of pay, benefits, and shop culture in attracting and retaining top talent.
                    • Promotive's Strategic Approach: Learn about Promotive’s unique strategies in talent retention and their collaboration with technical schools to address the technician shortage.
                    • Streamlined Staffing Solutions: Explore how Promotive’s comprehensive services simplify the recruitment process, saving time and efficiently matching shops with ideal candidates.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    This week, Hunt sits down for an insightful Chat with Joelle Pollak to talk about how Promotive is tackling staffing shortages in the automotive aftermarket, offering innovative solutions for shop owners.

                    • Expert Take on Recruitment Challenges: Dive into the complexities of hiring, focusing on the crucial balance of pay, benefits, and shop culture in attracting and retaining top talent.
                    • Promotive's Strategic Approach: Learn about Promotive’s unique strategies in talent retention and their collaboration with technical schools to address the technician shortage.
                    • Streamlined Staffing Solutions: Explore how Promotive’s comprehensive services simplify the recruitment process, saving time and efficiently matching shops with ideal candidates.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    f61a7dbe-2e85-44f4-b172-764e7aa03bceThu, 30 Nov 2023 00:15:00 -040032:46falsebonus                    Keeping an Eye on Bay Productivity [THA 356]Keeping an Eye on Bay Productivity [THA 356]
                    Did you know most shops only utilize 20-30% of their bay capacity? Let's explore the concept of effective bay rate and the potential benefits of monitoring and analyzing bay usage. What is the potential revenue that can be realized by addressing these inefficiencies? Our panel highlights the importance of focusing on bay efficiency rather than just technician efficiency and the need for shops to adopt lean six sigma principles to maximize productivity.
                    Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris’s previous episodes HERE Brandon Crusha, Training Manager, AutoFlow. Craig O’Neill, VP of Training, AutoFlow. Listen to Craig’s previous episodes HERE  Show Notes:
                    • Watch Full Video HERE
                    • Effective Bay Rate and Bay Productivity (00:00:22) Discussion on the importance of effective bay rate and the use of cameras and AI to improve bay productivity and efficiency.
                    • Realizing Potential Revenue through Operational Efficiency (00:08:14) The discussion focuses on how the use of cameras and technology can reveal potential revenue that is not being realized and the fear some shop owners have in facing this reality.
                    • The potential of improving bay efficiency (00:10:14) Discussion on the importance of managing bay efficiency and how to become more productive and efficient with limited bays.
                    • The role of technology in tracking vehicles in the bay (00:11:17) Exploration of how a tool can provide visibility into which cars are being worked on in each bay, highlighting wasted time.
                    • Challenges with diagnosing and tracking diagnostic time (00:13:11) Discussion on the inefficiencies and lack of process in diagnosing and tracking diagnostic time, leading to wasted hours and $0 tickets.
                    • The Shop Manager's Data Needs (00:19:40) Discussion on the importance of data for shop managers and foremen, including workflow software, bay capacity, tire sales, and profitability of ADAS services.
                    • The Expensive Alignment Bay (00:20:30) Exploration of the alignment bay as the most expensive bay in the shop and the need for better utilization of alignment racks.
                    • Using Technology Efficiently (00:23:26) Discussion on the benefits of using technology in the shop, including efficiency, identifying supply chain issues, and improving communication between technicians and service writers.
                    • Thirsty for New (00:27:53) The importance of being open-minded and continuously learning in order to improve operations and stay ahead in the industry.
                    • The Trouble with Potential (00:27:27) The concept of potential losses and the need to measure and track them in order to make improvements and increase profitability.
                    • The team's experience in the industry (00:35:15) Discussion about the team's experience as former shop owners and the value it brings to developing software.
                    • The long incubation period (00:37:02) Conversation about the six to seven years it took to develop the software, including false starts and multiple versions.
                    • Challenges in shop efficiency (00:39:33) Exploration of issues such as technician distractions, wasted time on switching bays, and waiting for parts, and the need for improved efficiency.
                    • The importance of building a good relationship with parts suppliers (00:43:11) Shop owners need to stop blaming their suppliers and instead foster a mutually beneficial relationship.
                    • The need for education and training in the industry (00:44:05) Shop owners should invest in educating their service writers and technicians to improve the accuracy of parts ordering.
                    • The benefits of using BayFlow as a management tool (00:46:47) BayFlow provides valuable insights and data that can help shop owners run their businesses more effectively.
                    • The adoption rate of DVI (00:50:49) Discussion on the slow adoption rate and challenges of implementing DVI technology in the automotive industry.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>
                    Did you know most shops only utilize 20-30% of their bay capacity? Let's explore the concept of effective bay rate and the potential benefits of monitoring and analyzing bay usage. What is the potential revenue that can be realized by addressing these inefficiencies? Our panel highlights the importance of focusing on bay efficiency rather than just technician efficiency and the need for shops to adopt lean six sigma principles to maximize productivity.
                    Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris’s previous episodes HERE Brandon Crusha, Training Manager, AutoFlow. Craig O’Neill, VP of Training, AutoFlow. Listen to Craig’s previous episodes HERE  Show Notes:
                    • Watch Full Video HERE
                    • Effective Bay Rate and Bay Productivity (00:00:22) Discussion on the importance of effective bay rate and the use of cameras and AI to improve bay productivity and efficiency.
                    • Realizing Potential Revenue through Operational Efficiency (00:08:14) The discussion focuses on how the use of cameras and technology can reveal potential revenue that is not being realized and the fear some shop owners have in facing this reality.
                    • The potential of improving bay efficiency (00:10:14) Discussion on the importance of managing bay efficiency and how to become more productive and efficient with limited bays.
                    • The role of technology in tracking vehicles in the bay (00:11:17) Exploration of how a tool can provide visibility into which cars are being worked on in each bay, highlighting wasted time.
                    • Challenges with diagnosing and tracking diagnostic time (00:13:11) Discussion on the inefficiencies and lack of process in diagnosing and tracking diagnostic time, leading to wasted hours and $0 tickets.
                    • The Shop Manager's Data Needs (00:19:40) Discussion on the importance of data for shop managers and foremen, including workflow software, bay capacity, tire sales, and profitability of ADAS services.
                    • The Expensive Alignment Bay (00:20:30) Exploration of the alignment bay as the most expensive bay in the shop and the need for better utilization of alignment racks.
                    • Using Technology Efficiently (00:23:26) Discussion on the benefits of using technology in the shop, including efficiency, identifying supply chain issues, and improving communication between technicians and service writers.
                    • Thirsty for New (00:27:53) The importance of being open-minded and continuously learning in order to improve operations and stay ahead in the industry.
                    • The Trouble with Potential (00:27:27) The concept of potential losses and the need to measure and track them in order to make improvements and increase profitability.
                    • The team's experience in the industry (00:35:15) Discussion about the team's experience as former shop owners and the value it brings to developing software.
                    • The long incubation period (00:37:02) Conversation about the six to seven years it took to develop the software, including false starts and multiple versions.
                    • Challenges in shop efficiency (00:39:33) Exploration of issues such as technician distractions, wasted time on switching bays, and waiting for parts, and the need for improved efficiency.
                    • The importance of building a good relationship with parts suppliers (00:43:11) Shop owners need to stop blaming their suppliers and instead foster a mutually beneficial relationship.
                    • The need for education and training in the industry (00:44:05) Shop owners should invest in educating their service writers and technicians to improve the accuracy of parts ordering.
                    • The benefits of using BayFlow as a management tool (00:46:47) BayFlow provides valuable insights and data that can help shop owners run their businesses more effectively.
                    • The adoption rate of DVI (00:50:49) Discussion on the slow adoption rate and challenges of implementing DVI technology in the automotive industry.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    8b656673-f46e-49ee-8d4c-146cd7d7c24fThu, 30 Nov 2023 00:15:00 -040052:39falsefull356356                    The Ripple Effect of Recognition: Lessons from Bill Hader [E111] - Automotive Field TheoryThe Ripple Effect of Recognition: Lessons from Bill Hader [E111] - Automotive Field TheoryMatt Fanslow discusses the importance of giving credit where it's due, using actor Bill Hader as an example. He links this to the automotive industry, emphasizing the need for managers and owners to acknowledge their employees' good work. Matt also highlights the significance of positive customer interactions and the role of humility, honesty, and modesty in enhancing a shop's reputation.

                    Show Notes

                    • The trend of giving credit (00:02:36) Bill Hader's interviews and his habit of giving credit where it's due, discussing the importance of acknowledging others' contributions.
                    • The struggle with giving credit in management (00:05:04) The difficulty that managers and owners face in giving credit to their personnel, emphasizing the inconsistency and negative impact of not recognizing others' efforts.
                    • The benefits of giving credit (00:07:29) The positive outcomes of acknowledging individuals by name for their work, such as increased customer satisfaction, confidence, and word-of-mouth recommendations.
                    • The importance of technician training (00:09:46) The need for technicians to continuously update their skills and knowledge in order to diagnose and repair complex vehicles.
                    • Positive interactions with clients (00:10:55) The significance of positive interactions with clients and how it can lead to customer satisfaction and word-of-mouth recommendations.
                    • Recognizing the contributions of the team (00:13:20) The importance of acknowledging and appreciating the contributions of all team members in a shop, including service advisors, managers, and owners.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    Matt Fanslow discusses the importance of giving credit where it's due, using actor Bill Hader as an example. He links this to the automotive industry, emphasizing the need for managers and owners to acknowledge their employees' good work. Matt also highlights the significance of positive customer interactions and the role of humility, honesty, and modesty in enhancing a shop's reputation.

                    Show Notes

                    • The trend of giving credit (00:02:36) Bill Hader's interviews and his habit of giving credit where it's due, discussing the importance of acknowledging others' contributions.
                    • The struggle with giving credit in management (00:05:04) The difficulty that managers and owners face in giving credit to their personnel, emphasizing the inconsistency and negative impact of not recognizing others' efforts.
                    • The benefits of giving credit (00:07:29) The positive outcomes of acknowledging individuals by name for their work, such as increased customer satisfaction, confidence, and word-of-mouth recommendations.
                    • The importance of technician training (00:09:46) The need for technicians to continuously update their skills and knowledge in order to diagnose and repair complex vehicles.
                    • Positive interactions with clients (00:10:55) The significance of positive interactions with clients and how it can lead to customer satisfaction and word-of-mouth recommendations.
                    • Recognizing the contributions of the team (00:13:20) The importance of acknowledging and appreciating the contributions of all team members in a shop, including service advisors, managers, and owners.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    f74fd493-f5d9-4b97-94ca-e84b18eb2f6bWed, 29 Nov 2023 00:15:00 -040017:49falsebonus                    Retention Marketing And Strategies For Bringing Back Clients More Often with Caroline Legrand [E076] - The Auto Repair Marketing PodcastRetention Marketing And Strategies For Bringing Back Clients More Often with Caroline Legrand [E076] - The Auto Repair Marketing PodcastIn this episode of the Auto Repair Marketing Podcast, host Brian Walker talks with Caroline Lagrand, Senior Messaging Strategist at Shop Marketing Pros. They discuss the importance of retention marketing in the auto repair industry, emphasizing the need to focus on existing customers rather than just acquiring new ones. Caroline shares insights on how to use social media, email marketing, CRM follow-up messages, and direct mail to keep customers engaged and connected to the business. She also highlights the role of customer experience and shop culture in retaining customers. The episode concludes with practical tips for businesses looking to implement retention marketing strategies.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • Retention Marketing (00:01:29) Importance of retention marketing and how it keeps customers coming back to the shop.
                    • Acquisition vs Retention Marketing (00:02:19) Differentiating between acquisition marketing (getting new customers) and retention marketing (keeping existing customers).
                    • Customer Experience and Shop Culture (00:05:47) The role of customer experience, shop culture, and leadership in retention marketing.
                    • Retention Marketing and Customer Experience (00:06:33)The importance of providing exceptional customer service and creating a positive experience to retain clients.
                    • Other Aspects of Marketing (00:07:26) Marketing includes more than just SEO and acquisition strategies, and highlights the importance of social media, video strategy, CRM, follow-up messages, and direct mail for customer retention.
                    • Engaging Social Media Content (00:09:11) The effectiveness of engaging social media posts, such as wishing someone a happy birthday, and emphasizes the power of video content in driving engagement and attracting new followers.
                    • The ability to build relationships through social media (00:12:55) Explains how social media allows businesses to continue building relationships with customers even when they are not physically present.
                    • Retention marketing through email and CRM (00:14:27) Discusses how email marketing and the use of a CRM can be effective for retention marketing, including sending customized emails and offering special incentives to existing customers.
                    • The effectiveness of email marketing and newsletter content (00:17:01) Highlights the effectiveness of email marketing for driving new business and emphasizes the importance of short and engaging newsletter content to generate customer response.
                    • Retention Marketing and Top of Mind Awareness (00:19:34) Discusses the importance of retention marketing and staying top of mind for customers through email campaigns and reminders.
                    • Engaging with Clients and Seasonal Cards (00:20:30) Explores ideas for retention marketing, such as hosting events and sending seasonal cards to clients, with examples of Christmas and Thanksgiving cards.
                    • The Difference Between Acquisition and Retention Marketing (00:22:00) Explains the difference between acquisition and retention marketing, highlighting the importance of building trust and relationships with existing clients for long-term profitability.
                    • Retention Marketing and Cost (00:25:34) Discusses the concept of retention marketing and its cost-effectiveness compared to acquisition marketing.
                    • Social Media as an Equalizer (00:27:39) Explains how social media can enhance other marketing efforts and build trust and familiarity with customers.
                    • Getting Started with Retention Marketing (00:28:22) Provides advice on utilizing CRM, implementing email newsletters, and posting on social media to start building customer relationships.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com 

                    ]]>                    In this episode of the Auto Repair Marketing Podcast, host Brian Walker talks with Caroline Lagrand, Senior Messaging Strategist at Shop Marketing Pros. They discuss the importance of retention marketing in the auto repair industry, emphasizing the need to focus on existing customers rather than just acquiring new ones. Caroline shares insights on how to use social media, email marketing, CRM follow-up messages, and direct mail to keep customers engaged and connected to the business. She also highlights the role of customer experience and shop culture in retaining customers. The episode concludes with practical tips for businesses looking to implement retention marketing strategies.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • Retention Marketing (00:01:29) Importance of retention marketing and how it keeps customers coming back to the shop.
                    • Acquisition vs Retention Marketing (00:02:19) Differentiating between acquisition marketing (getting new customers) and retention marketing (keeping existing customers).
                    • Customer Experience and Shop Culture (00:05:47) The role of customer experience, shop culture, and leadership in retention marketing.
                    • Retention Marketing and Customer Experience (00:06:33)The importance of providing exceptional customer service and creating a positive experience to retain clients.
                    • Other Aspects of Marketing (00:07:26) Marketing includes more than just SEO and acquisition strategies, and highlights the importance of social media, video strategy, CRM, follow-up messages, and direct mail for customer retention.
                    • Engaging Social Media Content (00:09:11) The effectiveness of engaging social media posts, such as wishing someone a happy birthday, and emphasizes the power of video content in driving engagement and attracting new followers.
                    • The ability to build relationships through social media (00:12:55) Explains how social media allows businesses to continue building relationships with customers even when they are not physically present.
                    • Retention marketing through email and CRM (00:14:27) Discusses how email marketing and the use of a CRM can be effective for retention marketing, including sending customized emails and offering special incentives to existing customers.
                    • The effectiveness of email marketing and newsletter content (00:17:01) Highlights the effectiveness of email marketing for driving new business and emphasizes the importance of short and engaging newsletter content to generate customer response.
                    • Retention Marketing and Top of Mind Awareness (00:19:34) Discusses the importance of retention marketing and staying top of mind for customers through email campaigns and reminders.
                    • Engaging with Clients and Seasonal Cards (00:20:30) Explores ideas for retention marketing, such as hosting events and sending seasonal cards to clients, with examples of Christmas and Thanksgiving cards.
                    • The Difference Between Acquisition and Retention Marketing (00:22:00) Explains the difference between acquisition and retention marketing, highlighting the importance of building trust and relationships with existing clients for long-term profitability.
                    • Retention Marketing and Cost (00:25:34) Discusses the concept of retention marketing and its cost-effectiveness compared to acquisition marketing.
                    • Social Media as an Equalizer (00:27:39) Explains how social media can enhance other marketing efforts and build trust and familiarity with customers.
                    • Getting Started with Retention Marketing (00:28:22) Provides advice on utilizing CRM, implementing email newsletters, and posting on social media to start building customer relationships.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com 

                    ]]>                    2c1e4cfc-1d47-4f27-878f-6402ab2d0c82Wed, 29 Nov 2023 00:15:00 -040031:17falsebonus                    2023 AAPEX Service Award Winners [RR 905]2023 AAPEX Service Award Winners [RR 905]Roy Foster’s Automotive, Reno, NV. Roy's previous episode HERE Greg Damon, Spark's Tire and Auto, St. Charles, MO. Michael Miller, CarMax, Las Vegas, NV. Show Notes
                    • Watch Full Video
                    • AAPEX 2023 Shop Owner of the Year (00:00:01) Roy Foster's background, including his family's business legacy and involvement in industry organizations.
                    • AAPEX 2023 Technician of the Year (00:00:57) Michael Miller's experience and certifications, as well as his friendship with previous Technician of the Year, Matt.
                    • AAPEX 2023 Service Advisor of the Year (00:04:37) Greg Damon discusses his 40 year career in the automotive industry, with 25 years as a service advisor. Greg completes 80 hours of training per year.
                    • The importance of apprenticeship programs (00:12:00) Discussion about the success of the NAPA apprentice program and the commitment to investing in young people, including the Roy's sons being apprentices and the need for more young people in the automotive industry.
                    • The importance of continuous learning (00:17:25) Discussion on the importance of staying humble, continuously learning, and seeking knowledge from others in the industry.
                    • The value of training and networking (00:18:22) Emphasizing the need for shop owners to invest in their employees' training, provide resources, and encourage networking within the industry.
                    • Quality control, communication, and value in automotive repair (00:20:17) Exploration of the importance of effective communication between service writers and technicians, quality control measures, and providing value to customers through clear diagnosis and explanation of services.
                    • The mentoring program (00:24:49) Discussion about the benefits of having a mentoring program in the shop, with a mentor guiding and teaching a new technician.
                    • Increasing sales volume through mentoring (00:25:54) Exploring how having a mentoring program can increase sales volume and profitability for shop owners.
                    • Changing the perception of the industry (00:28:02) Highlighting the need to change the perception of the automotive industry as a high-tech, clean environment with opportunities for growth and advancement.
                    • The recognition of the industry's high-tech profession (00:32:41) The professionalism and high-tech nature of the automotive industry.
                    • The importance of teamwork in the automotive industry (00:33:01) The importance of having a great team of technicians and owners to succeed in the industry.

                    Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                    Roy Foster’s Automotive, Reno, NV. Roy's previous episode HERE Greg Damon, Spark's Tire and Auto, St. Charles, MO. Michael Miller, CarMax, Las Vegas, NV. Show Notes
                    • Watch Full Video
                    • AAPEX 2023 Shop Owner of the Year (00:00:01) Roy Foster's background, including his family's business legacy and involvement in industry organizations.
                    • AAPEX 2023 Technician of the Year (00:00:57) Michael Miller's experience and certifications, as well as his friendship with previous Technician of the Year, Matt.
                    • AAPEX 2023 Service Advisor of the Year (00:04:37) Greg Damon discusses his 40 year career in the automotive industry, with 25 years as a service advisor. Greg completes 80 hours of training per year.
                    • The importance of apprenticeship programs (00:12:00) Discussion about the success of the NAPA apprentice program and the commitment to investing in young people, including the Roy's sons being apprentices and the need for more young people in the automotive industry.
                    • The importance of continuous learning (00:17:25) Discussion on the importance of staying humble, continuously learning, and seeking knowledge from others in the industry.
                    • The value of training and networking (00:18:22) Emphasizing the need for shop owners to invest in their employees' training, provide resources, and encourage networking within the industry.
                    • Quality control, communication, and value in automotive repair (00:20:17) Exploration of the importance of effective communication between service writers and technicians, quality control measures, and providing value to customers through clear diagnosis and explanation of services.
                    • The mentoring program (00:24:49) Discussion about the benefits of having a mentoring program in the shop, with a mentor guiding and teaching a new technician.
                    • Increasing sales volume through mentoring (00:25:54) Exploring how having a mentoring program can increase sales volume and profitability for shop owners.
                    • Changing the perception of the industry (00:28:02) Highlighting the need to change the perception of the automotive industry as a high-tech, clean environment with opportunities for growth and advancement.
                    • The recognition of the industry's high-tech profession (00:32:41) The professionalism and high-tech nature of the automotive industry.
                    • The importance of teamwork in the automotive industry (00:33:01) The importance of having a great team of technicians and owners to succeed in the industry.

                    Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections     ]]>                    957a165d-401e-4ffc-8675-92ccf940a17cTue, 28 Nov 2023 00:15:00 -040034:05falsefull905905                    Are You Prepared for Life's Unexpected Moments? [E140] - Chris Cotton Weekly BlitzAre You Prepared for Life's Unexpected Moments? [E140] - Chris Cotton Weekly BlitzIn this episode of "The Weekly Blitz," Coach Chris Cotton discusses the importance of being prepared in life and business, drawing from his own recent experiences. He shares a harrowing account of a multi-vehicle accident he witnessed, emphasizing the fragility of life.

                    He also expresses frustration at bystanders who filmed a deceased person rather than offering help. Cotton encourages listeners to be ready to help others and to have plans in place should something happen to them. He ends the episode with a message of gratitude for his listeners and the importance of continuous learning and growth in the auto repair industry.

                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    The Near Accident and Reflection (00:02:17) Coach Chris Cotton recounts a recent near accident on the road and reflects on the fragility of life.

                    Assessing the Accident Scene (00:05:51) Coach Chris Cotton describes the aftermath of the accident and his efforts to check on the drivers involved.

                    Reflecting on Life and Gratitude (00:09:07) Coach Chris Cotton emphasizes the importance of being mentally, physically, and spiritually prepared for life and expresses gratitude for his own life and listeners.

                    Coach Chris Cotton expresses his frustration with people taking pictures and videos of a tragic accident instead of offering help, and emphasizes the importance of being prepared, spiritually ready, and grateful.

                    Connect with Chris:


                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                    ]]>                    In this episode of "The Weekly Blitz," Coach Chris Cotton discusses the importance of being prepared in life and business, drawing from his own recent experiences. He shares a harrowing account of a multi-vehicle accident he witnessed, emphasizing the fragility of life.

                    He also expresses frustration at bystanders who filmed a deceased person rather than offering help. Cotton encourages listeners to be ready to help others and to have plans in place should something happen to them. He ends the episode with a message of gratitude for his listeners and the importance of continuous learning and growth in the auto repair industry.

                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    The Near Accident and Reflection (00:02:17) Coach Chris Cotton recounts a recent near accident on the road and reflects on the fragility of life.

                    Assessing the Accident Scene (00:05:51) Coach Chris Cotton describes the aftermath of the accident and his efforts to check on the drivers involved.

                    Reflecting on Life and Gratitude (00:09:07) Coach Chris Cotton emphasizes the importance of being mentally, physically, and spiritually prepared for life and expresses gratitude for his own life and listeners.

                    Coach Chris Cotton expresses his frustration with people taking pictures and videos of a tragic accident instead of offering help, and emphasizes the importance of being prepared, spiritually ready, and grateful.

                    Connect with Chris:


                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros

                    ]]>                    fea4c462-6f6c-47ad-ac4f-194174abb255Mon, 27 Nov 2023 00:15:00 -040011:51falsebonus                    Becoming a Shop Owner with Meg Richards [AW 185]Becoming a Shop Owner with Meg Richards [AW 185]
                    Meg Lewis, BJ’s Automotive Diagnostic Center, Belfast, ME, NAPA Auto Care Technician of the Year 2022. Watch Full Video Carm and Meg discuss the shop's transition to a four-day workweek to promote work-life balance, the challenges of finding and retaining skilled technicians. Meg shares her experience as a female technician. They also discuss the need to change the perception of the automotive industry and attract more women. The episode concludes with a discussion on succession planning and the shop's community involvement
                    • The decision to move to a four-day workweek (00:03:14) Meg discusses the idea of transitioning to a four-day workweek and the process of deciding which day to take off.
                    • The role of a diagnostician as a technology specialist (00:07:55) Carm suggests renaming the role of a diagnostician to a technology specialist, highlighting the importance of technology in automotive diagnostics.
                    • The collaboration between a technology specialist and a mechanical specialist (00:08:48) Carm and Meg discuss the complementary roles of a technology specialist and a mechanical specialist in automotive repair and the importance of their collaboration.
                    • Challenges with staffing during COVID-19 (00:10:02) The impact of COVID-19 on staffing, including layoffs, struggles to find new technicians, and the use of apprenticeship programs.
                    • The decision to pursue automotive technology (00:17:36) Meg discusses her early interest in working with cars and her decision to pursue automotive technology in high school and college.
                    • The importance of attracting more women to the automotive industry (00:18:09) Carm suggests changing the perception of the industry and highlights the unique traits that women can bring to the workplace.
                    • Overcoming physical challenges as a female technician (00:19:31) Meg talks about how she adapts and finds creative solutions to overcome physical challenges in her work as a female technician.
                    • Importance of communication in internal succession (00:27:14) The significance of regular and effective communication between the owner and the successor in a business's internal succession process.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>
                    Meg Lewis, BJ’s Automotive Diagnostic Center, Belfast, ME, NAPA Auto Care Technician of the Year 2022. Watch Full Video Carm and Meg discuss the shop's transition to a four-day workweek to promote work-life balance, the challenges of finding and retaining skilled technicians. Meg shares her experience as a female technician. They also discuss the need to change the perception of the automotive industry and attract more women. The episode concludes with a discussion on succession planning and the shop's community involvement
                    • The decision to move to a four-day workweek (00:03:14) Meg discusses the idea of transitioning to a four-day workweek and the process of deciding which day to take off.
                    • The role of a diagnostician as a technology specialist (00:07:55) Carm suggests renaming the role of a diagnostician to a technology specialist, highlighting the importance of technology in automotive diagnostics.
                    • The collaboration between a technology specialist and a mechanical specialist (00:08:48) Carm and Meg discuss the complementary roles of a technology specialist and a mechanical specialist in automotive repair and the importance of their collaboration.
                    • Challenges with staffing during COVID-19 (00:10:02) The impact of COVID-19 on staffing, including layoffs, struggles to find new technicians, and the use of apprenticeship programs.
                    • The decision to pursue automotive technology (00:17:36) Meg discusses her early interest in working with cars and her decision to pursue automotive technology in high school and college.
                    • The importance of attracting more women to the automotive industry (00:18:09) Carm suggests changing the perception of the industry and highlights the unique traits that women can bring to the workplace.
                    • Overcoming physical challenges as a female technician (00:19:31) Meg talks about how she adapts and finds creative solutions to overcome physical challenges in her work as a female technician.
                    • Importance of communication in internal succession (00:27:14) The significance of regular and effective communication between the owner and the successor in a business's internal succession process.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    14a5680f-1ef2-4fab-a188-cbd68aea40cdSat, 25 Nov 2023 00:15:00 -040028:31falsefull185185                    CASE: Controller, Analyzer, Socializer, Entrepreneur- Which Personality Type Are You? [RR 904]CASE: Controller, Analyzer, Socializer, Entrepreneur- Which Personality Type Are You? [RR 904] How can different personality types impact leadership and success in business? Murray Voth discusses the importance of understanding personality types in business. He introduces a new acronym, CASE, which stands for Controller, Analyzer, Socializer, and Entrepreneur. The conversation also covers the role of human motivation, clear expectations and accountability in managing employees, and the importance of giving space to your partner in a marriage and how it applies to business relationships. Find out how you can create a harmonious and productive team dynamic, where individuals can play to their strengths and contribute effectively to the business. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE Show Notes
                    • Watch Full Video
                    • CASE: Controller, Analyzer, Socializer, Entrepreneur
                    • Defaulting to Personality Types Under Stress (00:08:42) Discussion on how individuals default to certain personality types under moments of stress, fear, and overwhelm.
                    • Understanding and Utilizing Different Personality Types in Leadership (00:09:45) Exploring how different personality types, such as controllers, analyzers, socializers, and entrepreneurs, can contribute to effective leadership and business success.
                    • Using the SOAR Acronym for Problem-Solving (00:16:19) Introduction of the SOAR acronym (Situation, Outcome, Action, Results) as a tool for problem-solving and decision-making in coaching and personal development.
                    • The Outcome and Visualization (00:17:08) Discussing the importance of imagining the desired outcome and visualizing the qualities and skills of a potential service advisor.
                    • Taking Actions (00:17:57) Exploring the necessary actions to achieve the desired outcome, such as creating an advertisement, conducting interviews, and ultimately hiring a service advisor.
                    • Dopamine and Accountability (00:18:51) Highlighting the role of dopamine in motivating and rewarding oneself throughout the process, as well as redefining accountability as providing clear expectations and tools for employees.
                    • The technician who is a serial or the visionary (00:25:22) Discusses the different types of technicians and how to effectively utilize their skills and strengths in a shop environment.
                    • The analyzer technician who spends excessive time diagnosing (00:26:17) Explores the reasons behind why some technicians feel the need to overanalyze and prove themselves, and shares a personal story about an apprentice.
                    • The importance of decision making and understanding personal strengths (00:30:46) Highlights the impact of decision making on business and personal life, and emphasizes the importance of making decisions based on strengths rather than getting stuck in analysis paralysis.
                    • The Growth Mindset vs Fixed Mindset (00:35:20) The concept of growth mindset vs fixed mindset and how it affects learning and personal development.
                    • Fear of Regret (00:37:43) The fear of regret and how it holds people back from making decisions and taking risks.
                    • The Check Engine Lights of Your Business (00:41:46) Teaching business owners to diagnose their business using KPI technology and scanning tools.
                    • Learning How to Learn (00:42:31) Beta testing the idea of using personality assessments to understand team dynamics and improve business performance.
                    • Playing to Strengths in the Shop (00:43:36) Positioning team members based on their strengths, such as having analyzers in the background and socializers at the front counter.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                     How can different personality types impact leadership and success in business? Murray Voth discusses the importance of understanding personality types in business. He introduces a new acronym, CASE, which stands for Controller, Analyzer, Socializer, and Entrepreneur. The conversation also covers the role of human motivation, clear expectations and accountability in managing employees, and the importance of giving space to your partner in a marriage and how it applies to business relationships. Find out how you can create a harmonious and productive team dynamic, where individuals can play to their strengths and contribute effectively to the business. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE Show Notes
                    • Watch Full Video
                    • CASE: Controller, Analyzer, Socializer, Entrepreneur
                    • Defaulting to Personality Types Under Stress (00:08:42) Discussion on how individuals default to certain personality types under moments of stress, fear, and overwhelm.
                    • Understanding and Utilizing Different Personality Types in Leadership (00:09:45) Exploring how different personality types, such as controllers, analyzers, socializers, and entrepreneurs, can contribute to effective leadership and business success.
                    • Using the SOAR Acronym for Problem-Solving (00:16:19) Introduction of the SOAR acronym (Situation, Outcome, Action, Results) as a tool for problem-solving and decision-making in coaching and personal development.
                    • The Outcome and Visualization (00:17:08) Discussing the importance of imagining the desired outcome and visualizing the qualities and skills of a potential service advisor.
                    • Taking Actions (00:17:57) Exploring the necessary actions to achieve the desired outcome, such as creating an advertisement, conducting interviews, and ultimately hiring a service advisor.
                    • Dopamine and Accountability (00:18:51) Highlighting the role of dopamine in motivating and rewarding oneself throughout the process, as well as redefining accountability as providing clear expectations and tools for employees.
                    • The technician who is a serial or the visionary (00:25:22) Discusses the different types of technicians and how to effectively utilize their skills and strengths in a shop environment.
                    • The analyzer technician who spends excessive time diagnosing (00:26:17) Explores the reasons behind why some technicians feel the need to overanalyze and prove themselves, and shares a personal story about an apprentice.
                    • The importance of decision making and understanding personal strengths (00:30:46) Highlights the impact of decision making on business and personal life, and emphasizes the importance of making decisions based on strengths rather than getting stuck in analysis paralysis.
                    • The Growth Mindset vs Fixed Mindset (00:35:20) The concept of growth mindset vs fixed mindset and how it affects learning and personal development.
                    • Fear of Regret (00:37:43) The fear of regret and how it holds people back from making decisions and taking risks.
                    • The Check Engine Lights of Your Business (00:41:46) Teaching business owners to diagnose their business using KPI technology and scanning tools.
                    • Learning How to Learn (00:42:31) Beta testing the idea of using personality assessments to understand team dynamics and improve business performance.
                    • Playing to Strengths in the Shop (00:43:36) Positioning team members based on their strengths, such as having analyzers in the background and socializers at the front counter.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    9079214d-4777-4cb8-b56e-be6a3c1bf99bFri, 24 Nov 2023 00:15:00 -040045:22falsefull904904                    Bad Numbers from Shop Management Software = Bad Financials [E093] - Business By The NumbersBad Numbers from Shop Management Software = Bad Financials [E093] - Business By The NumbersHunt explores the crucial differences between shop management software and QuickBooks, focusing on the impact on parts margin. This episode is a must-listen for shop owners and financial managers seeking clarity and efficiency in their business operations.

                    • Dual Bookkeeping Explained: Unravel the reasons behind running two sets of books and its effect on your financials.

                    • Real-Life Client Case: Learn from a client's experience with discrepancies in parts margin between shop management systems and QuickBooks.

                    • Strategies for Financial Accuracy: Gain insights into aligning financial data across platforms for precise tracking and profitability.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.


                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    Hunt explores the crucial differences between shop management software and QuickBooks, focusing on the impact on parts margin. This episode is a must-listen for shop owners and financial managers seeking clarity and efficiency in their business operations.

                    • Dual Bookkeeping Explained: Unravel the reasons behind running two sets of books and its effect on your financials.

                    • Real-Life Client Case: Learn from a client's experience with discrepancies in parts margin between shop management systems and QuickBooks.

                    • Strategies for Financial Accuracy: Gain insights into aligning financial data across platforms for precise tracking and profitability.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.


                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    bfe1e889-ac1e-41ef-9d8b-0293c7f27b45Thu, 23 Nov 2023 00:15:00 -040036:38falsebonus                    OK, I Raised My Labor Rate: Now What?! [THA 355]OK, I Raised My Labor Rate: Now What?! [THA 355]X-tra Mile Auto Care, Stillwater, OK. Institute for Automotive Business Excellence. Listen to Aaron’s previous episodes HERE Brent Fleischman, Yocum Automotive, Republic, MO. AutoFix Auto Shop Coaching. Listen to Brent's previous episodes HERE Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Institute for Automotive Business Excellence. Listen to Jennifer's previous episodes HERE Show Notes:
                    • Watch Full Video
                    • Raising Labor Rates: Importance and Impact (00:00:01) Discussion on the reasons to raise labor rates, the impact it can have on a business, and the need for a long-term strategy.
                    • Factors to Consider Besides Labor Rate (00:04:14) Exploration of other factors that contribute to a business's success, such as overall business strategy and addressing pain points.
                    • Calculating Effective Labor Rate (00:07:34) Importance of understanding and calculating effective labor rate, including the need to charge appropriately for all services provided.
                    • The mindset shift and the need to raise labor rates (00:08:33) Discussion on the importance of raising labor rates and positioning the industry as valuable and professional.
                    • The impact of undervaluing the industry (00:09:52) The negative effects of undervaluing the automotive industry, including difficulty in attracting technicians and obtaining loans.
                    • The bottom line and approaching the business as a business (00:12:10) The importance of considering the bottom line and treating the automotive business as a professional enterprise rather than a hobby.
                    • The importance of customer experience (00:17:59) Discussion on how people buy feelings and the need to focus on providing a positive experience in the automotive industry.
                    • Sharing new labor rates with the team (00:18:39) Importance of communicating labor rate changes to the team and how it helps maintain profit structure and make investments.
                    • Effective labor rate and its impact (00:19:03) Exploration of effective labor rate, its calculation, and the need to consider menu jobs and their effect on gross profit dollars per hour.
                    • The importance of personnel and procedural issues (00:27:40) Discussion on identifying whether the problem lies with personnel or procedural issues in a shop and the need to align the shop's mission and vision statements with its culture.
                    • Addressing cultural issues and offering training (00:28:50) Exploration of the top-down approach in addressing cultural issues, identifying personalities, offering training, and monitoring staff to create long-term relationships with customers.
                    • Considerations before raising labor rates (00:30:07) Importance of analyzing gross profit percentages, solving core problems, and focusing on profitability and core processes before considering raising labor rates.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    X-tra Mile Auto Care, Stillwater, OK. Institute for Automotive Business Excellence. Listen to Aaron’s previous episodes HERE Brent Fleischman, Yocum Automotive, Republic, MO. AutoFix Auto Shop Coaching. Listen to Brent's previous episodes HERE Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Institute for Automotive Business Excellence. Listen to Jennifer's previous episodes HERE Show Notes:
                    • Watch Full Video
                    • Raising Labor Rates: Importance and Impact (00:00:01) Discussion on the reasons to raise labor rates, the impact it can have on a business, and the need for a long-term strategy.
                    • Factors to Consider Besides Labor Rate (00:04:14) Exploration of other factors that contribute to a business's success, such as overall business strategy and addressing pain points.
                    • Calculating Effective Labor Rate (00:07:34) Importance of understanding and calculating effective labor rate, including the need to charge appropriately for all services provided.
                    • The mindset shift and the need to raise labor rates (00:08:33) Discussion on the importance of raising labor rates and positioning the industry as valuable and professional.
                    • The impact of undervaluing the industry (00:09:52) The negative effects of undervaluing the automotive industry, including difficulty in attracting technicians and obtaining loans.
                    • The bottom line and approaching the business as a business (00:12:10) The importance of considering the bottom line and treating the automotive business as a professional enterprise rather than a hobby.
                    • The importance of customer experience (00:17:59) Discussion on how people buy feelings and the need to focus on providing a positive experience in the automotive industry.
                    • Sharing new labor rates with the team (00:18:39) Importance of communicating labor rate changes to the team and how it helps maintain profit structure and make investments.
                    • Effective labor rate and its impact (00:19:03) Exploration of effective labor rate, its calculation, and the need to consider menu jobs and their effect on gross profit dollars per hour.
                    • The importance of personnel and procedural issues (00:27:40) Discussion on identifying whether the problem lies with personnel or procedural issues in a shop and the need to align the shop's mission and vision statements with its culture.
                    • Addressing cultural issues and offering training (00:28:50) Exploration of the top-down approach in addressing cultural issues, identifying personalities, offering training, and monitoring staff to create long-term relationships with customers.
                    • Considerations before raising labor rates (00:30:07) Importance of analyzing gross profit percentages, solving core problems, and focusing on profitability and core processes before considering raising labor rates.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    0f5df646-2f9b-4d96-a58c-3c686e7aeba2Thu, 23 Nov 2023 00:15:00 -040034:26falsefull355355                    Matt’s Mailbag: Hiring Bonuses, Flat Rate Pay and Building a Network of Friends [E110] - Automotive Field TheoryMatt’s Mailbag: Hiring Bonuses, Flat Rate Pay and Building a Network of Friends [E110] - Automotive Field TheoryJoin Matt Fanslow as he answers some questions from his listeners in his 'mailbag.' Matt discusses the hiring bonus dilemma, compensation and profit sharing, the power of training, the flat rate pay system, book recommendations and how to create a network of industry peers.

                    Have a question for Matt to answer? Email him at: mattfanslowpodcast@gmail.com

                    Show Notes

                    • Hiring Bonuses for New Techs (00:02:27) Discussion on the fairness and impact of hiring bonuses for new technicians and how it affects existing employees.
                    • Broken System of Compensation (00:04:58) Exploration of the different ways technicians are compensated and how it can lead to resentment and difficulties in hiring new technicians.
                    • Ethical Profit and Long-Term Benefits (00:07:31) Explanation of how Matt's shop rewards employees based on ethical profit and how hiring bonuses can benefit both the shop and existing employees in the long term.
                    • The Mismanagement of Compensation (00:09:59) Discussion about the mismanagement of compensation in the aftermarket automotive industry and the potential impact on employees.
                    • Concerns about Flat Rate Pay (00:13:33) Addressing concerns about transitioning to a flat rate pay system and the potential negative impact on technicians' income and job satisfaction.
                    • Recommended Books for Auto Repair (00:19:49) Discussion on the importance of reading books on auto repair
                    • Building a Network in the Automotive Industry (00:26:06) Advice on how to build a network of connections in the automotive industry, including attending trade shows and utilizing social media.
                    • The importance of networking (00:29:42) The value of building relationships and networking in the automotive industry.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    Join Matt Fanslow as he answers some questions from his listeners in his 'mailbag.' Matt discusses the hiring bonus dilemma, compensation and profit sharing, the power of training, the flat rate pay system, book recommendations and how to create a network of industry peers.

                    Have a question for Matt to answer? Email him at: mattfanslowpodcast@gmail.com

                    Show Notes

                    • Hiring Bonuses for New Techs (00:02:27) Discussion on the fairness and impact of hiring bonuses for new technicians and how it affects existing employees.
                    • Broken System of Compensation (00:04:58) Exploration of the different ways technicians are compensated and how it can lead to resentment and difficulties in hiring new technicians.
                    • Ethical Profit and Long-Term Benefits (00:07:31) Explanation of how Matt's shop rewards employees based on ethical profit and how hiring bonuses can benefit both the shop and existing employees in the long term.
                    • The Mismanagement of Compensation (00:09:59) Discussion about the mismanagement of compensation in the aftermarket automotive industry and the potential impact on employees.
                    • Concerns about Flat Rate Pay (00:13:33) Addressing concerns about transitioning to a flat rate pay system and the potential negative impact on technicians' income and job satisfaction.
                    • Recommended Books for Auto Repair (00:19:49) Discussion on the importance of reading books on auto repair
                    • Building a Network in the Automotive Industry (00:26:06) Advice on how to build a network of connections in the automotive industry, including attending trade shows and utilizing social media.
                    • The importance of networking (00:29:42) The value of building relationships and networking in the automotive industry.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    9696771a-b368-4292-a64d-26c030be6582Wed, 22 Nov 2023 00:15:00 -040036:53falsebonus                    Accelerating Ambition: A Fearless and Youthful Approach to Shop Marketing [E075] - The Auto Repair Marketing PodcastAccelerating Ambition: A Fearless and Youthful Approach to Shop Marketing [E075] - The Auto Repair Marketing PodcastIn this episode, Kim interviews two young ladies who have taken over the marketing roles in their families’ auto repair shops. Calla Bourdeau of Rowes Garage and Callie Grace Burris of Frog Pond Performance talk about their roles, the challenges they face, and what it’s like to be young marketers in the world of auto repair. They also give advice to other young professionals who may be considering a career in marketing.

                    Thanks to our partner, RepairPal. Visit the Web HERE

                    • Callie Grace's Shop and Marketing Journey (00:03:10) Callie Grace talks about her family's shop, Frog Pond Performance, and how she took over the marketing efforts.
                    • Calla's Introduction to Rose Garage (00:04:18) Calla shares how she got involved in her brother's business, Rose Garage, and the tasks she handles, including social media marketing.
                    • Callie Grace's Experience at ASTE (00:05:52) Callie Grace discusses her experience attending ASTE, the collaboration among industry professionals, and the classes she found helpful.
                    • Introduction of Callie and Calla and their ages, discussing their involvement in the shop (00:07:55)
                    • Discussion about family involvement in the shop, including siblings and in-laws (00:08:33)
                    • The transition into marketing roles and the reasons behind choosing marketing as a focus (00:09:25)
                    • Facebook Groups for Industry Connection: Discussion about the value of Facebook groups, particularly for women in the automotive industry (00:17:01)
                    • Marketing Gratification and Video Pet Peeves (00:20:16) Sharing the satisfaction of successful social media posts and content creation, along with the dislike of being on camera.
                    • Challenges with Voice and Video (00:22:01) Personal experiences of feeling self-conscious about voice and appearance in videos, and the realization of the importance of video in marketing.
                    • The importance of learning from marketing failures (00:23:49) Discussion on the experience of posting content that does not perform well and the importance of learning from failures to improve future marketing strategies.
                    • Recommendation: "The Ultimate Guide to Auto Repair Marketing" (00:25:42) Both speakers highlight the book as a helpful resource for marketing strategies in the auto repair industry.
                    • The significance of connecting with the target audience (00:28:38) Discussion on the importance of understanding and connecting with the specific audience of the shop's social media page to tailor the marketing message effectively.
                    • Callie’s pursuit of nursing (00:30:12) Deciding to pursue nursing while still being involved in marketing.
                    • Support and encouragement for the guest's career plans and future endeavors (00:30:49)
                    • Discussing uncertainty about future career paths and experiences gained so far (00:31:17)

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com 

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Frog Pond Performance - FB page

                    Frog Pond Performance - Website

                    Rowes Garage - FB Page

                    Rowes Garage - Website

                    Amazing Women in Automotive Facebook Group

                    The Ultimate Guide to Auto Repair Marketing Book

                    ]]>                    In this episode, Kim interviews two young ladies who have taken over the marketing roles in their families’ auto repair shops. Calla Bourdeau of Rowes Garage and Callie Grace Burris of Frog Pond Performance talk about their roles, the challenges they face, and what it’s like to be young marketers in the world of auto repair. They also give advice to other young professionals who may be considering a career in marketing.

                    Thanks to our partner, RepairPal. Visit the Web HERE

                    • Callie Grace's Shop and Marketing Journey (00:03:10) Callie Grace talks about her family's shop, Frog Pond Performance, and how she took over the marketing efforts.
                    • Calla's Introduction to Rose Garage (00:04:18) Calla shares how she got involved in her brother's business, Rose Garage, and the tasks she handles, including social media marketing.
                    • Callie Grace's Experience at ASTE (00:05:52) Callie Grace discusses her experience attending ASTE, the collaboration among industry professionals, and the classes she found helpful.
                    • Introduction of Callie and Calla and their ages, discussing their involvement in the shop (00:07:55)
                    • Discussion about family involvement in the shop, including siblings and in-laws (00:08:33)
                    • The transition into marketing roles and the reasons behind choosing marketing as a focus (00:09:25)
                    • Facebook Groups for Industry Connection: Discussion about the value of Facebook groups, particularly for women in the automotive industry (00:17:01)
                    • Marketing Gratification and Video Pet Peeves (00:20:16) Sharing the satisfaction of successful social media posts and content creation, along with the dislike of being on camera.
                    • Challenges with Voice and Video (00:22:01) Personal experiences of feeling self-conscious about voice and appearance in videos, and the realization of the importance of video in marketing.
                    • The importance of learning from marketing failures (00:23:49) Discussion on the experience of posting content that does not perform well and the importance of learning from failures to improve future marketing strategies.
                    • Recommendation: "The Ultimate Guide to Auto Repair Marketing" (00:25:42) Both speakers highlight the book as a helpful resource for marketing strategies in the auto repair industry.
                    • The significance of connecting with the target audience (00:28:38) Discussion on the importance of understanding and connecting with the specific audience of the shop's social media page to tailor the marketing message effectively.
                    • Callie’s pursuit of nursing (00:30:12) Deciding to pursue nursing while still being involved in marketing.
                    • Support and encouragement for the guest's career plans and future endeavors (00:30:49)
                    • Discussing uncertainty about future career paths and experiences gained so far (00:31:17)

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com 

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Frog Pond Performance - FB page

                    Frog Pond Performance - Website

                    Rowes Garage - FB Page

                    Rowes Garage - Website

                    Amazing Women in Automotive Facebook Group

                    The Ultimate Guide to Auto Repair Marketing Book

                    ]]>                    328b4fa3-9113-4c8c-b8f0-4ed99bb1a060Wed, 22 Nov 2023 00:15:00 -040035:23falsebonus                    Transparency is the New Trust: Bridging the Gap Between Technology and Client [RR 903]Transparency is the New Trust: Bridging the Gap Between Technology and Client [RR 903] "AutoTechIQ helps car and truck owners identify problems their vehicles are having. We provide proven auto repair work that has solved similar issues thousands of vehicle owners have faced. We also recommend auto repair shops in your area based on trust, customer education, and quality of work. These shops inspect your car using a courtesy Digital Vehicle Health Inspection and create a state of health report with symptom information and necessary fixes."
                    Frank Scandura and Krista Erickson discuss how AutoTechIQ aims to bridge the gap between shops and customers by creating better relationships through technology and transparency. The goal is to empower customers with knowledge and build trust.
                    Frank Scandura, Frank’s European Service, Las Vegas, NV. VP of Certified Shop Relations and Member of the Board of Directors, AutoTechIQ. Frank’s previous episodes HERE. Krista Erickson, VP of Client Services and Marketing, AutoTechIQ Show Notes
                    • Watch Full Video
                    • AutoTechIQ: https://www.autotechiq.com/
                    • AutoTechIQ Certification: https://bit.ly/47P478i
                    • Transparency is the New Trust (00:01:02) Discussion on the importance of transparency in building trust with customers and how it relates to online reviews and consumer behavior.
                    • Using Data to Inform Customers (00:03:52) Explanation of how AutoTechIQ utilizes data from repair shops to provide customers with relevant information and help them make informed decisions about their automotive repairs.
                    • The Power and Carefulness of AI (00:08:55) Exploration of AI as a smart algorithm and a powerful search engine that requires careful questioning to avoid getting incorrect answers.
                    • Transparency and Expertise in Automotive Services (00:10:33) Explanation of how AutoTechIQ aims to connect customers with expert shops that provide transparency, digital inspections, and communicate in a language that customers understand.
                    • The disruptors (00:15:16) Discussion on the impact of disruptors in various industries and the need for new solutions.
                    • Vetting process for certified shops (00:16:30) Explaining the requirements and process for certifying shops, including reputation, online reviews, and digital inspections.
                    • Driving consumers to shops (00:17:54) The importance of bringing consumers to shops through technology and creating a bridge between customers and shops.
                    • The digital vehicle inspection revolution (00:23:06) Discussion on the importance of digital vehicle inspections and the need to educate shops and customers about its benefits.
                    • The percentage of shops doing digital vehicle inspections (00:23:33) Exploration of the industry-wide adoption of digital vehicle inspections and the varying definitions of what constitutes a digital inspection.
                    • Disrupting business directories with transparency (00:25:22) The potential impact of AutoTechIQ on business directories, focusing on transparency and high-quality service.

                    Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
                    ]]>                     "AutoTechIQ helps car and truck owners identify problems their vehicles are having. We provide proven auto repair work that has solved similar issues thousands of vehicle owners have faced. We also recommend auto repair shops in your area based on trust, customer education, and quality of work. These shops inspect your car using a courtesy Digital Vehicle Health Inspection and create a state of health report with symptom information and necessary fixes."
                    Frank Scandura and Krista Erickson discuss how AutoTechIQ aims to bridge the gap between shops and customers by creating better relationships through technology and transparency. The goal is to empower customers with knowledge and build trust.
                    Frank Scandura, Frank’s European Service, Las Vegas, NV. VP of Certified Shop Relations and Member of the Board of Directors, AutoTechIQ. Frank’s previous episodes HERE. Krista Erickson, VP of Client Services and Marketing, AutoTechIQ Show Notes
                    • Watch Full Video
                    • AutoTechIQ: https://www.autotechiq.com/
                    • AutoTechIQ Certification: https://bit.ly/47P478i
                    • Transparency is the New Trust (00:01:02) Discussion on the importance of transparency in building trust with customers and how it relates to online reviews and consumer behavior.
                    • Using Data to Inform Customers (00:03:52) Explanation of how AutoTechIQ utilizes data from repair shops to provide customers with relevant information and help them make informed decisions about their automotive repairs.
                    • The Power and Carefulness of AI (00:08:55) Exploration of AI as a smart algorithm and a powerful search engine that requires careful questioning to avoid getting incorrect answers.
                    • Transparency and Expertise in Automotive Services (00:10:33) Explanation of how AutoTechIQ aims to connect customers with expert shops that provide transparency, digital inspections, and communicate in a language that customers understand.
                    • The disruptors (00:15:16) Discussion on the impact of disruptors in various industries and the need for new solutions.
                    • Vetting process for certified shops (00:16:30) Explaining the requirements and process for certifying shops, including reputation, online reviews, and digital inspections.
                    • Driving consumers to shops (00:17:54) The importance of bringing consumers to shops through technology and creating a bridge between customers and shops.
                    • The digital vehicle inspection revolution (00:23:06) Discussion on the importance of digital vehicle inspections and the need to educate shops and customers about its benefits.
                    • The percentage of shops doing digital vehicle inspections (00:23:33) Exploration of the industry-wide adoption of digital vehicle inspections and the varying definitions of what constitutes a digital inspection.
                    • Disrupting business directories with transparency (00:25:22) The potential impact of AutoTechIQ on business directories, focusing on transparency and high-quality service.

                    Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
                    ]]>                    12cb6262-0e84-496c-87ca-f89b24701527Tue, 21 Nov 2023 00:15:00 -040027:03falsefull903903                    Potential: You Be the Judge - A Case Study [E139] - Chris Cotton Weekly BlitzPotential: You Be the Judge - A Case Study [E139] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this podcast episode, Coach Chris Cotton provides advice to a San Diego auto repair shop owner looking to grow their business. The shop owner currently makes around $200,000 a year, mostly from custom jobs, and wants to increase profitability without working seven days a week. Coach Cotton suggests using a cloud-based SMS system for tracking numbers, advertising as a larger shop to attract more customers, and following California's hourly pay laws. He also advises focusing on oil services, brake, steering, and suspension work for consistent revenue, and charging separately for parts and labor. The shop owner admits to lacking proper income statements and running their business in an unstructured manner.

                    Coach Chris Cotton, 00:12:15, "If we don't have a legitimate business, we don't have anything at all."

                    • The shop owner's challenges (00:02:17) The shop owner discusses their challenges in scaling their business, working long hours, and the need for more employees.
                    • The issue with custom work (00:05:15) Coach Chris explains the common misconception of making money from custom work and advises focusing on regular retail customers.
                    • Assessing the shop's financials (00:07:28) Coach Chris questions the shop owner's income statement, advertising budget, and advises tracking numbers and moving to a cloud-based SMS system.
                    • The shop owner's financial situation (00:09:23) Discussion on expenses, rent, employee pay, and the potential legal consequences of not following labor laws.
                    • The importance of proper advertising and marketing (00:12:15) Emphasis on the value of effective advertising and the difference between low-cost and high-quality marketing strategies.
                    • Challenges with pricing, warranty, and business operations (00:15:13) Exploration of pricing strategies, the need for clear warranties, and the shop owner's lack of financial and operational management.
                    • Oil services and alignment machines (00:17:55) Discussion about the importance of oil services and the misconception of alignment machines bringing in a lot of business.
                    • Charging for parts and labor (00:20:42) Conversation about the necessity of marking up parts and the importance of charging for both parts and labor to run a profitable auto repair business.
                    • Coaching package and growth potential (00:22:42) Discussion about the coaching package and the potential for the shop to double its revenue next year through improved processes, procedures, and technician work.
                    • Shop owner wants to scale their auto repair business and improve profitability
                    • Current revenue and net income of the shop owner
                    • Coach Chris advises against custom jobs and suggests focusing on regular retail work
                    • Importance of tracking profits regularly and using a cloud-based SMS system
                    • Advertising strategies on Facebook, Instagram, and Google
                    • Concerns about employee payment and legal issues in California
                    • Suggestions for raising labor rates and providing clear warranties
                    • Lack of proper income statements and structured business practices
                    • Disappointment with the performance of the alignment machine
                    • Focus on oil services, brake, steering, and suspension work for consistent revenue

                    Connect with Chris:

                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix

                    ]]>                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this podcast episode, Coach Chris Cotton provides advice to a San Diego auto repair shop owner looking to grow their business. The shop owner currently makes around $200,000 a year, mostly from custom jobs, and wants to increase profitability without working seven days a week. Coach Cotton suggests using a cloud-based SMS system for tracking numbers, advertising as a larger shop to attract more customers, and following California's hourly pay laws. He also advises focusing on oil services, brake, steering, and suspension work for consistent revenue, and charging separately for parts and labor. The shop owner admits to lacking proper income statements and running their business in an unstructured manner.

                    Coach Chris Cotton, 00:12:15, "If we don't have a legitimate business, we don't have anything at all."

                    • The shop owner's challenges (00:02:17) The shop owner discusses their challenges in scaling their business, working long hours, and the need for more employees.
                    • The issue with custom work (00:05:15) Coach Chris explains the common misconception of making money from custom work and advises focusing on regular retail customers.
                    • Assessing the shop's financials (00:07:28) Coach Chris questions the shop owner's income statement, advertising budget, and advises tracking numbers and moving to a cloud-based SMS system.
                    • The shop owner's financial situation (00:09:23) Discussion on expenses, rent, employee pay, and the potential legal consequences of not following labor laws.
                    • The importance of proper advertising and marketing (00:12:15) Emphasis on the value of effective advertising and the difference between low-cost and high-quality marketing strategies.
                    • Challenges with pricing, warranty, and business operations (00:15:13) Exploration of pricing strategies, the need for clear warranties, and the shop owner's lack of financial and operational management.
                    • Oil services and alignment machines (00:17:55) Discussion about the importance of oil services and the misconception of alignment machines bringing in a lot of business.
                    • Charging for parts and labor (00:20:42) Conversation about the necessity of marking up parts and the importance of charging for both parts and labor to run a profitable auto repair business.
                    • Coaching package and growth potential (00:22:42) Discussion about the coaching package and the potential for the shop to double its revenue next year through improved processes, procedures, and technician work.
                    • Shop owner wants to scale their auto repair business and improve profitability
                    • Current revenue and net income of the shop owner
                    • Coach Chris advises against custom jobs and suggests focusing on regular retail work
                    • Importance of tracking profits regularly and using a cloud-based SMS system
                    • Advertising strategies on Facebook, Instagram, and Google
                    • Concerns about employee payment and legal issues in California
                    • Suggestions for raising labor rates and providing clear warranties
                    • Lack of proper income statements and structured business practices
                    • Disappointment with the performance of the alignment machine
                    • Focus on oil services, brake, steering, and suspension work for consistent revenue

                    Connect with Chris:

                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix

                    ]]>                    62513003-644c-4ff2-b3c5-99abe46f669bMon, 20 Nov 2023 00:15:00 -040019:34falsebonus                    Up Close and Personal with Brett Beachler [AW 184]Up Close and Personal with Brett Beachler [AW 184]
                    Brett Beachler shares the history of his business, the impact of closing on Saturdays, and the importance of creating a positive work environment. He also discusses the significance of customer trust and his future goals for his business. Brett Beachler, Beachler’s Vehicle Care & Repair, Peoria, IL. Listen to Brett’s previous episodes HERE

                    Show Notes:

                    • Watch Full Video
                    • Closing Saturdays and its Impact (00:03:20) Brett discusses the significant impact of closing Saturdays on their business operations and the positive response from their customer database.
                    • Increased Revenue and Team Morale (00:04:37) Brett shares how their decision to close Saturdays resulted in a 20% increase in revenue and improved team morale.
                    • Distinguishing Factors of the Business (00:07:19) Brett explains the factors that make their business different, including providing honest advice, focusing on cost per mile, and attracting a more educated demographic of customers.
                    • The Light Atmosphere and Customer Experience (00:08:21) Discussion about the importance of creating a positive atmosphere and delivering exceptional customer experience.
                    • Forward Thinking and Setting Dental Style Appointments (00:10:24) Conversation about the benefits of proactive maintenance and the importance of scheduling appointments in advance.
                    • The importance of people skills (00:15:31) Discussion on the significance of understanding and managing the different personalities and needs of employees for successful business operations.
                    • Benefits of being part of a 20 group (00:17:07) Exploring the advantages of joining a 20 group for business owners, including the opportunity to learn from others and receive support.
                    • Updating Processes and SOPs (00:22:34) Discussion about the importance of managing processes and standard operating procedures (SOPs) properly, transitioning from paper to digital form, and using Microsoft server for storing SOPs.
                    • Refining Digital Vehicle Inspection (00:23:25) Focus on improving the efficiency and effectiveness of the digital vehicle inspection process and making it seamless for both customers and technicians.
                    • Equipment Upgrades and Expansion (00:23:59)
                    • The impact of daily training (00:29:45) Discussion on the importance of daily training for personal and professional growth, comparing it to sporadic training every few months.
                    • Views on smartphones and idle time (00:32:46) Discussion on the negative impact of excessive smartphone use and the importance of utilizing time effectively.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>
                    Brett Beachler shares the history of his business, the impact of closing on Saturdays, and the importance of creating a positive work environment. He also discusses the significance of customer trust and his future goals for his business. Brett Beachler, Beachler’s Vehicle Care & Repair, Peoria, IL. Listen to Brett’s previous episodes HERE

                    Show Notes:

                    • Watch Full Video
                    • Closing Saturdays and its Impact (00:03:20) Brett discusses the significant impact of closing Saturdays on their business operations and the positive response from their customer database.
                    • Increased Revenue and Team Morale (00:04:37) Brett shares how their decision to close Saturdays resulted in a 20% increase in revenue and improved team morale.
                    • Distinguishing Factors of the Business (00:07:19) Brett explains the factors that make their business different, including providing honest advice, focusing on cost per mile, and attracting a more educated demographic of customers.
                    • The Light Atmosphere and Customer Experience (00:08:21) Discussion about the importance of creating a positive atmosphere and delivering exceptional customer experience.
                    • Forward Thinking and Setting Dental Style Appointments (00:10:24) Conversation about the benefits of proactive maintenance and the importance of scheduling appointments in advance.
                    • The importance of people skills (00:15:31) Discussion on the significance of understanding and managing the different personalities and needs of employees for successful business operations.
                    • Benefits of being part of a 20 group (00:17:07) Exploring the advantages of joining a 20 group for business owners, including the opportunity to learn from others and receive support.
                    • Updating Processes and SOPs (00:22:34) Discussion about the importance of managing processes and standard operating procedures (SOPs) properly, transitioning from paper to digital form, and using Microsoft server for storing SOPs.
                    • Refining Digital Vehicle Inspection (00:23:25) Focus on improving the efficiency and effectiveness of the digital vehicle inspection process and making it seamless for both customers and technicians.
                    • Equipment Upgrades and Expansion (00:23:59)
                    • The impact of daily training (00:29:45) Discussion on the importance of daily training for personal and professional growth, comparing it to sporadic training every few months.
                    • Views on smartphones and idle time (00:32:46) Discussion on the negative impact of excessive smartphone use and the importance of utilizing time effectively.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    8bdc1519-cd8f-4800-ad79-74c2e42e786eSat, 18 Nov 2023 00:15:00 -040035:56falsefull184184                    Congressional Testimony: Right to Repair Update [RR 902]Congressional Testimony: Right to Repair Update [RR 902] Recorded Live at AAPEX 2023, our panel dives into the progress of the Right to Repair bill that could potentially reshape our industry. Without the Right to Repair Act, our industry could face a staggering $93 billion hit by 2035. Kathleen Callahan, who testified in front of Congress, shared her experience and the momentum it created for the bill. It's crucial for industry professionals to understand the bill, advocate for it, and engage with their communities and legislators. Dwayne Myers, Dynamic Automotive, 6 locations, Maryland. Dwayne’s previous episodes HERE. Jennifer Keaton, Director of Government Affairs, Auto Care Association Kathleen Callahan, Xpertech Auto Repair, Englewood, FL [caption id="attachment_37493" align="alignleft" width="369"] CLICK ON GRAPHIC TO SIGN AND SEND A MESSAGE TO YOUR CONGRESS PERSON[/caption]             Show Notes
                    • Watch Full Video
                    • IDC Hearing: "Proposals To Enhance Product Safety And Transparency For Americans: https://www.youtube.com/live/AU1vg7Xsw88?feature=shared
                    • The testimony before Congress (00:02:01) Kathleen Callahan's testimony in front of a congressional subcommittee and her experience preparing for it.
                    • Magic Johnson's keynote speech (00:04:38) Discussion about Magic Johnson's speech at the event, his support for small businesses, and the request for his support for right to repair.
                    • Getting a bill in front of Congress (00:08:13) The process and hard work involved in getting a bill, specifically the Repair Act (HR 906), in front of Congress.
                    • The legislative process and subcommittee hearing (00:08:36) Discussion about advancing a bill through the legislative process, the importance of the subcommittee hearing, and the next steps of getting the bill to a markup.
                    • The significance of markup (00:09:35) Explaining what markup means in the legislative process and how it signifies that the bill is moving forward.
                    • The importance of right to repair legislation (00:12:53) Highlighting the potential impact of not passing right to repair legislation, including the loss of market share and the negative consequences for the industry and consumers.
                    • Kathleen's Confident Testimony (00:17:27) Kathleen's confident and professional testimony, her preparation, and the positive feedback received.
                    • The Importance of Questions (00:17:59) The importance of paying attention to the questions asked during testimony and the impact of facial expressions.
                    • Strategic Selection of Kathleen (00:20:05) The strategic selection of Kathleen as the only woman shop owner from Florida to represent the industry.
                    • The importance of marketing and being active in advocacy (00:25:49) Dwayne emphasizes the importance of continuous marketing efforts and being proactive in advocating for the industry.
                    • Telematics as the new right to repair (00:26:24) Tthe significance of telematics and the potential challenges it poses for gaining access to vehicle data.
                    • Equitable access to repair and diagnostic data (00:26:47) Kathleen highlights the need for repair shops to have equal access to repair and diagnostic data as dealerships, and the importance of showing legislators the impact of the industry.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                     Recorded Live at AAPEX 2023, our panel dives into the progress of the Right to Repair bill that could potentially reshape our industry. Without the Right to Repair Act, our industry could face a staggering $93 billion hit by 2035. Kathleen Callahan, who testified in front of Congress, shared her experience and the momentum it created for the bill. It's crucial for industry professionals to understand the bill, advocate for it, and engage with their communities and legislators. Dwayne Myers, Dynamic Automotive, 6 locations, Maryland. Dwayne’s previous episodes HERE. Jennifer Keaton, Director of Government Affairs, Auto Care Association Kathleen Callahan, Xpertech Auto Repair, Englewood, FL [caption id="attachment_37493" align="alignleft" width="369"] CLICK ON GRAPHIC TO SIGN AND SEND A MESSAGE TO YOUR CONGRESS PERSON[/caption]             Show Notes
                    • Watch Full Video
                    • IDC Hearing: "Proposals To Enhance Product Safety And Transparency For Americans: https://www.youtube.com/live/AU1vg7Xsw88?feature=shared
                    • The testimony before Congress (00:02:01) Kathleen Callahan's testimony in front of a congressional subcommittee and her experience preparing for it.
                    • Magic Johnson's keynote speech (00:04:38) Discussion about Magic Johnson's speech at the event, his support for small businesses, and the request for his support for right to repair.
                    • Getting a bill in front of Congress (00:08:13) The process and hard work involved in getting a bill, specifically the Repair Act (HR 906), in front of Congress.
                    • The legislative process and subcommittee hearing (00:08:36) Discussion about advancing a bill through the legislative process, the importance of the subcommittee hearing, and the next steps of getting the bill to a markup.
                    • The significance of markup (00:09:35) Explaining what markup means in the legislative process and how it signifies that the bill is moving forward.
                    • The importance of right to repair legislation (00:12:53) Highlighting the potential impact of not passing right to repair legislation, including the loss of market share and the negative consequences for the industry and consumers.
                    • Kathleen's Confident Testimony (00:17:27) Kathleen's confident and professional testimony, her preparation, and the positive feedback received.
                    • The Importance of Questions (00:17:59) The importance of paying attention to the questions asked during testimony and the impact of facial expressions.
                    • Strategic Selection of Kathleen (00:20:05) The strategic selection of Kathleen as the only woman shop owner from Florida to represent the industry.
                    • The importance of marketing and being active in advocacy (00:25:49) Dwayne emphasizes the importance of continuous marketing efforts and being proactive in advocating for the industry.
                    • Telematics as the new right to repair (00:26:24) Tthe significance of telematics and the potential challenges it poses for gaining access to vehicle data.
                    • Equitable access to repair and diagnostic data (00:26:47) Kathleen highlights the need for repair shops to have equal access to repair and diagnostic data as dealerships, and the importance of showing legislators the impact of the industry.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    b5da50c0-dd62-4f13-a053-c46842064d2eFri, 17 Nov 2023 00:15:00 -040029:10falsefull902902                    True Cost of Paid Time Off [E092] - Business By The NumbersTrue Cost of Paid Time Off [E092] - Business By The NumbersToday on Business by the Numbers, Hunt explores key strategies for enhancing business success through effective team management and development, as well as the long-term benefits of strategic employee management and development for sustained business success.

                    • Strategic Value of Team Retreats: Insights into how team retreats and paid time off (PTO) contribute to employee satisfaction and business growth.

                    • Collaboration in a Hybrid Work Environment: Adapting to modern work models and the importance of in-person collaboration for team dynamics.

                    • Investing in Employee Well-being and Training: The critical role of continuous training and employee appreciation in boosting productivity and profitability.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    Today on Business by the Numbers, Hunt explores key strategies for enhancing business success through effective team management and development, as well as the long-term benefits of strategic employee management and development for sustained business success.

                    • Strategic Value of Team Retreats: Insights into how team retreats and paid time off (PTO) contribute to employee satisfaction and business growth.

                    • Collaboration in a Hybrid Work Environment: Adapting to modern work models and the importance of in-person collaboration for team dynamics.

                    • Investing in Employee Well-being and Training: The critical role of continuous training and employee appreciation in boosting productivity and profitability.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    1ec02e9d-970c-4fa6-a0fe-d523a1da6707Thu, 16 Nov 2023 00:15:00 -040032:48falsebonus                    Deferred Work: A Sales Growth Tactic [THA 354]Deferred Work: A Sales Growth Tactic [THA 354]
                    Join our panel as they discuss the use of deferred work as a sales growth tactic. They share their insights on the importance of effective communication, customer education, and creating a positive exit experience. They also highlight the role of CRM systems, DVI's, and proactive maintenance. Remember, the key to success in selling deferred work lies in discipline, process, and repetition.
                    Tom Schearer, Schearer’s Sales and Service, Allentown, PA. Tom's previous episodes HERE Bill Greeno, Quality Automotive Servicing, Truckee, CA. Bill’s previous episodes HERE Jaron Kleber, Repair Shop of Tomorrow, National Sales Manager. Jaron’s previous episodes HERE Show Notes:
                    • Watch Full Video
                    • The discovery conversation and setting expectations (00:04:03) The importance of having a conversation with clients to set expectations about the service process and timeline.
                    • The exit experience and creating a positive lasting impression (00:04:49) The significance of providing a positive exit experience for customers to encourage repeat business and referrals.
                    • Bringing back the personal touch after the touchless experience (00:06:57) The need to reintroduce personal interactions with customers after the touchless experience during the COVID-19 pandemic.
                    • The importance of asking questions (00:08:49) The importance of having a conversation with customers and asking them questions to understand their concerns and needs.
                    • Deferred work as a liability (00:10:16) The potential risks of deferred work, emphasizing that shop owners are responsible for ensuring the safety of customers' vehicles and can be held liable for any accidents or issues related to deferred maintenance.
                    • Transitioning to proactive maintenance (00:13:39) The need for shops to transition from a reactive mindset to a proactive maintenance approach, using digital inspections and technology to educate customers about the maintenance needs of their vehicles.
                    • The importance of vehicle inspections and customer involvement (00:18:30) Discusses the significance of conducting vehicle inspections and involving customers in understanding how they use their vehicles.
                    • Managing and leading deferred work (00:21:39) Explores strategies for managing and leading deferred work, including the frequency of contacting customers and offering incentives to schedule repairs.
                    • The importance of CRM and phone calls (00:26:07) Discussing the effectiveness of CRM systems and the percentage of customers responding to phone calls and utilizing coupons.
                    • Building trust and scheduling future appointments (00:30:10) The significance of human interaction in building trust and the potential for scheduling future appointments based on client history and vehicle data.
                    • The importance of complete inspections (00:35:01) Discusses the significance of providing a complete inspection to customers and educating them on its importance.
                    • Consequences of not addressing issues (00:36:00) Talks about the consequences that customers may face if they don't address the issues in a timely fashion.
                    • Setting expectations and building relationships (00:36:54) Highlights the importance of reminding customers that they are valued clients and explaining how the shop operates, including follow-ups and addressing deferred work.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>
                    Join our panel as they discuss the use of deferred work as a sales growth tactic. They share their insights on the importance of effective communication, customer education, and creating a positive exit experience. They also highlight the role of CRM systems, DVI's, and proactive maintenance. Remember, the key to success in selling deferred work lies in discipline, process, and repetition.
                    Tom Schearer, Schearer’s Sales and Service, Allentown, PA. Tom's previous episodes HERE Bill Greeno, Quality Automotive Servicing, Truckee, CA. Bill’s previous episodes HERE Jaron Kleber, Repair Shop of Tomorrow, National Sales Manager. Jaron’s previous episodes HERE Show Notes:
                    • Watch Full Video
                    • The discovery conversation and setting expectations (00:04:03) The importance of having a conversation with clients to set expectations about the service process and timeline.
                    • The exit experience and creating a positive lasting impression (00:04:49) The significance of providing a positive exit experience for customers to encourage repeat business and referrals.
                    • Bringing back the personal touch after the touchless experience (00:06:57) The need to reintroduce personal interactions with customers after the touchless experience during the COVID-19 pandemic.
                    • The importance of asking questions (00:08:49) The importance of having a conversation with customers and asking them questions to understand their concerns and needs.
                    • Deferred work as a liability (00:10:16) The potential risks of deferred work, emphasizing that shop owners are responsible for ensuring the safety of customers' vehicles and can be held liable for any accidents or issues related to deferred maintenance.
                    • Transitioning to proactive maintenance (00:13:39) The need for shops to transition from a reactive mindset to a proactive maintenance approach, using digital inspections and technology to educate customers about the maintenance needs of their vehicles.
                    • The importance of vehicle inspections and customer involvement (00:18:30) Discusses the significance of conducting vehicle inspections and involving customers in understanding how they use their vehicles.
                    • Managing and leading deferred work (00:21:39) Explores strategies for managing and leading deferred work, including the frequency of contacting customers and offering incentives to schedule repairs.
                    • The importance of CRM and phone calls (00:26:07) Discussing the effectiveness of CRM systems and the percentage of customers responding to phone calls and utilizing coupons.
                    • Building trust and scheduling future appointments (00:30:10) The significance of human interaction in building trust and the potential for scheduling future appointments based on client history and vehicle data.
                    • The importance of complete inspections (00:35:01) Discusses the significance of providing a complete inspection to customers and educating them on its importance.
                    • Consequences of not addressing issues (00:36:00) Talks about the consequences that customers may face if they don't address the issues in a timely fashion.
                    • Setting expectations and building relationships (00:36:54) Highlights the importance of reminding customers that they are valued clients and explaining how the shop operates, including follow-ups and addressing deferred work.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    ecd0f07e-95de-47f5-9611-bc9bad8e64abThu, 16 Nov 2023 00:15:00 -040040:38falsefull354354                    Exploring Relationships, Health, and Personal Growth with Bob Heipp [E109] - Automotive Field TheoryExploring Relationships, Health, and Personal Growth with Bob Heipp [E109] - Automotive Field TheoryRecorded Live at AAPEX 2023, Bob Heipp discusses personal health issues, the importance of open communication and vulnerability, and the subsequent lifestyle changes he made. The conversation further delves into the significance of honesty in relationships, mindfulness, and overcoming addictive behaviors. 

                    Show Notes

                    • Watch Full Video
                    • The Heart Attack Scare (00:02:05) Bob shares his experience of having a heart attack scare and undergoing a double bypass surgery.
                    • The Importance of Early Detection (00:08:19) The discussion highlights the fact that many people's first heart attack is their last, emphasizing the need for early detection and lifestyle changes.
                    • The baseline test (00:09:53) Discussion about the benefits of taking a calcium test to determine the need for cholesterol medicine.
                    • The importance of vulnerability in relationships (00:13:28) Conversation about the significance of being open and vulnerable in maintaining sustainable relationships.
                    • The Vulnerability of Leadership (00:19:40) Discussion on the shift in outlook towards vulnerability in managing businesses and people.
                    • The Power of Meditation and Silence (00:20:58) Exploration of incorporating meditation and prayer, including the benefits of silence and introspection.
                    • Rewriting Programming and Dehumanizing (00:26:15) Conversation on the process of rewiring the brain and the dangers of dehumanizing people, including discussion on neuroplasticity and the impact of social media and pornography.
                    • The Health Focus (00:29:27) Discussion about Bob's focus on health, including surgery and depression after major heart surgery.
                    • Experiences at Apex 2023 (00:32:49) Conversation about attending AAPEX 2023 in Las Vegas for the first time, experiencing Halloween on Fremont Street.
                    • Evolution and Journey after Open Heart Surgery (00:35:08) Reflection on the personal growth and emotional transformation after open heart surgery, discussing the ongoing journey of self-discovery and figuring things out.

                    Thanks to our Partner, NAPA Autotech https://napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    Recorded Live at AAPEX 2023, Bob Heipp discusses personal health issues, the importance of open communication and vulnerability, and the subsequent lifestyle changes he made. The conversation further delves into the significance of honesty in relationships, mindfulness, and overcoming addictive behaviors. 

                    Show Notes

                    • Watch Full Video
                    • The Heart Attack Scare (00:02:05) Bob shares his experience of having a heart attack scare and undergoing a double bypass surgery.
                    • The Importance of Early Detection (00:08:19) The discussion highlights the fact that many people's first heart attack is their last, emphasizing the need for early detection and lifestyle changes.
                    • The baseline test (00:09:53) Discussion about the benefits of taking a calcium test to determine the need for cholesterol medicine.
                    • The importance of vulnerability in relationships (00:13:28) Conversation about the significance of being open and vulnerable in maintaining sustainable relationships.
                    • The Vulnerability of Leadership (00:19:40) Discussion on the shift in outlook towards vulnerability in managing businesses and people.
                    • The Power of Meditation and Silence (00:20:58) Exploration of incorporating meditation and prayer, including the benefits of silence and introspection.
                    • Rewriting Programming and Dehumanizing (00:26:15) Conversation on the process of rewiring the brain and the dangers of dehumanizing people, including discussion on neuroplasticity and the impact of social media and pornography.
                    • The Health Focus (00:29:27) Discussion about Bob's focus on health, including surgery and depression after major heart surgery.
                    • Experiences at Apex 2023 (00:32:49) Conversation about attending AAPEX 2023 in Las Vegas for the first time, experiencing Halloween on Fremont Street.
                    • Evolution and Journey after Open Heart Surgery (00:35:08) Reflection on the personal growth and emotional transformation after open heart surgery, discussing the ongoing journey of self-discovery and figuring things out.

                    Thanks to our Partner, NAPA Autotech https://napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    12ea7a0f-b3b2-4813-b098-5262297d418dWed, 15 Nov 2023 00:15:00 -040040:32falsebonus                    Security Strategies for Safe and Sound Marketing [E074] - The Auto Repair Marketing PodcastSecurity Strategies for Safe and Sound Marketing [E074] - The Auto Repair Marketing PodcastIn this episode of the Auto Repair Marketing Podcast, host Kim Walker and her team at Shop Marketing Pros discuss the importance of marketing security. They provide tips on securing marketing assets, managing passwords, verifying identities on platforms like Facebook and Google, and identifying spam and scams. They also emphasize the importance of knowing who has access to your accounts and regularly reviewing this access. The team encourages shop owners to be proactive in securing their digital assets.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • Account Access and Security (00:05:27) Discussion on the importance of being the primary account holder for your website, email, and Google listing, and the potential issues that can arise if you don't have access.
                    • Different Types of Access in Facebook (00:06:53) Explanation of the different levels of access in Facebook's business manager, including partial access for specific tasks and full access that allows partners to act as page owners.
                    • Assigning Access to Facebook and Instagram Accounts (00:08:23) Further discussion on assigning partial or full access to team members, marketing agencies, or other partners for Facebook and Instagram accounts.
                    • The importance of owning your Facebook page (00:08:29) Discussion on the importance of being the owner of your Facebook page and how to assign different accesses.
                    • Properly storing passwords (00:11:02) Discussion on different methods for storing passwords, including using Google, writing them down, and using password management tools like LastPass.
                    • Benefits of LastPass for password management (00:12:10) Discussion on the features and benefits of using LastPass, including the ability to store and share passwords securely, organize passwords in folders, and access passwords on both browsers and mobile devices.
                    • Identity Verification on Google Ads (00:19:05) Discussion on the requirement to verify Google Ads accounts with documentation and ID to eliminate fake advertisers and ensure legitimacy.
                    • Google Business Profiles Verification (00:22:24) Exploration of the verification process for Google business listings, including submitting documentation and a video of the shop's interior and exterior.
                    • Importance of Security and Password Management (00:15:45) Emphasis on the need for strong passwords, two-factor authentication, and the use of password managers like LastPass for enhanced security.
                    • The Google Business Profile (00:23:41) How to find and claim a Google Business Profile for a business, including ownership access and management access.
                    • Facebook Ownership and Levels (00:26:19) The different levels of ownership and access on Facebook and Instagram, including the importance of having a meta business account and a business manager.
                    • Facebook Ownership Dispute and Resolution (00:29:06) The process of resolving ownership disputes on Facebook, including submitting proof of business ownership and working with Facebook support.
                    • The security levels of Facebook accounts (00:32:46) Discusses the different levels of access on Facebook accounts and the importance of being cautious with granting admin privileges.
                    • Securing personal Facebook profiles (00:34:43) Provides tips on securing personal Facebook profiles, including setting friends list to private and enabling two-factor authentication.
                    • Identifying spam and scams on Facebook and Google (00:37:49) Explains how to recognize and handle spam and scams on Facebook and Google, specifically related to fake messages, emails, and ownership requests.
                    • Spam and Scam Emails for Google Business Listings (00:38:10) Discussion on how to identify and handle spam or scam emails related to Google Business listings.
                    • Renewal Spam for Domains (00:39:52) Advice on recognizing domain renewal spam and clarifying that legitimate domain providers will not send paper mail for renewal.
                    • Facebook Spam and Scams (00:42:05) Explanation of the changing tactics used by scammers on Facebook, including fake messages from Facebook support and misleading product-related messages.
                    • Recognizing and handling marketing spam on Facebook (00:45:54) Tips on identifying and dealing with spam messages and fake reviews on Facebook.
                    • Beware of fake notifications from Facebook (00:46:43) Warning about fake notifications regarding disabled pages and how to differentiate them from genuine notifications.
                    • Importance of paying attention to domain and SSL certificate emails (00:51:15) Emphasizing the need to be aware of domain and SSL certificate expiration emails to prevent website downtime and loss of trust.
                    • Checking your spam folder (00:52:16) Importance of checking your spam folder for legitimate emails that may have been filtered incorrectly.
                    • Regularly reviewing access to accounts (00:53:16) Importance of regularly reviewing access to accounts, especially when switching marketing companies or hiring/firing new people.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com & ask@shopmarketingpros.com

                    ]]>                    In this episode of the Auto Repair Marketing Podcast, host Kim Walker and her team at Shop Marketing Pros discuss the importance of marketing security. They provide tips on securing marketing assets, managing passwords, verifying identities on platforms like Facebook and Google, and identifying spam and scams. They also emphasize the importance of knowing who has access to your accounts and regularly reviewing this access. The team encourages shop owners to be proactive in securing their digital assets.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • Account Access and Security (00:05:27) Discussion on the importance of being the primary account holder for your website, email, and Google listing, and the potential issues that can arise if you don't have access.
                    • Different Types of Access in Facebook (00:06:53) Explanation of the different levels of access in Facebook's business manager, including partial access for specific tasks and full access that allows partners to act as page owners.
                    • Assigning Access to Facebook and Instagram Accounts (00:08:23) Further discussion on assigning partial or full access to team members, marketing agencies, or other partners for Facebook and Instagram accounts.
                    • The importance of owning your Facebook page (00:08:29) Discussion on the importance of being the owner of your Facebook page and how to assign different accesses.
                    • Properly storing passwords (00:11:02) Discussion on different methods for storing passwords, including using Google, writing them down, and using password management tools like LastPass.
                    • Benefits of LastPass for password management (00:12:10) Discussion on the features and benefits of using LastPass, including the ability to store and share passwords securely, organize passwords in folders, and access passwords on both browsers and mobile devices.
                    • Identity Verification on Google Ads (00:19:05) Discussion on the requirement to verify Google Ads accounts with documentation and ID to eliminate fake advertisers and ensure legitimacy.
                    • Google Business Profiles Verification (00:22:24) Exploration of the verification process for Google business listings, including submitting documentation and a video of the shop's interior and exterior.
                    • Importance of Security and Password Management (00:15:45) Emphasis on the need for strong passwords, two-factor authentication, and the use of password managers like LastPass for enhanced security.
                    • The Google Business Profile (00:23:41) How to find and claim a Google Business Profile for a business, including ownership access and management access.
                    • Facebook Ownership and Levels (00:26:19) The different levels of ownership and access on Facebook and Instagram, including the importance of having a meta business account and a business manager.
                    • Facebook Ownership Dispute and Resolution (00:29:06) The process of resolving ownership disputes on Facebook, including submitting proof of business ownership and working with Facebook support.
                    • The security levels of Facebook accounts (00:32:46) Discusses the different levels of access on Facebook accounts and the importance of being cautious with granting admin privileges.
                    • Securing personal Facebook profiles (00:34:43) Provides tips on securing personal Facebook profiles, including setting friends list to private and enabling two-factor authentication.
                    • Identifying spam and scams on Facebook and Google (00:37:49) Explains how to recognize and handle spam and scams on Facebook and Google, specifically related to fake messages, emails, and ownership requests.
                    • Spam and Scam Emails for Google Business Listings (00:38:10) Discussion on how to identify and handle spam or scam emails related to Google Business listings.
                    • Renewal Spam for Domains (00:39:52) Advice on recognizing domain renewal spam and clarifying that legitimate domain providers will not send paper mail for renewal.
                    • Facebook Spam and Scams (00:42:05) Explanation of the changing tactics used by scammers on Facebook, including fake messages from Facebook support and misleading product-related messages.
                    • Recognizing and handling marketing spam on Facebook (00:45:54) Tips on identifying and dealing with spam messages and fake reviews on Facebook.
                    • Beware of fake notifications from Facebook (00:46:43) Warning about fake notifications regarding disabled pages and how to differentiate them from genuine notifications.
                    • Importance of paying attention to domain and SSL certificate emails (00:51:15) Emphasizing the need to be aware of domain and SSL certificate expiration emails to prevent website downtime and loss of trust.
                    • Checking your spam folder (00:52:16) Importance of checking your spam folder for legitimate emails that may have been filtered incorrectly.
                    • Regularly reviewing access to accounts (00:53:16) Importance of regularly reviewing access to accounts, especially when switching marketing companies or hiring/firing new people.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com & ask@shopmarketingpros.com

                    ]]>                    4fb8072d-ac87-4e2f-abbe-523a46a1593cWed, 15 Nov 2023 00:15:00 -040056:20falsebonus                    Creating Psychological Safety For Your Employees [RR 901]Creating Psychological Safety For Your Employees [RR 901]George Kingman discusses the importance of work-life balance, psychological safety, and cultivating a positive work environment. He shares personal experiences and lessons learned from his journey in the automotive industry, emphasizing the need for passion and positivity. Kingman also discusses leadership strategies inspired by George Washington and how they can be applied in modern businesses. He stresses the importance of making employees feel valued and connected to their work.
                    George Kingman, Blue Sky Tire and Auto, Georgia and Illinois. Advanced Shop Leadership
                    Show Notes
                    • Watch Full Video
                    • Advanced Shop Leadership Group https://www.advancedshopleadership.com/
                    • Safety and the Importance of Passion (00:02:18) The role of safety in fostering passion at work, both in terms of physical safety and psychological safety.
                    • The Contagion of Passion and Negativity (00:03:35) How passion is contagious and can uplift others, while negativity can also have an impact on the work environment.
                    • Finding Passion and Building a Team (00:06:44) The importance of finding the right people (the "who's") to support and complement your skills and passions in order to build a successful team.
                    • The importance of learning from mistakes (00:09:57) The value of allowing employees to make mistakes and the learning opportunities that come from them.
                    • Creating a positive work culture for work-life balance (00:12:09) The importance of fostering a positive work culture to achieve a proper work-life balance and how it affects employees' motivation and happiness.
                    • Psychology articles and work-life balance (00:22:15) Discussion on the importance of work-life balance and the misconception that more time off is the solution.
                    • Creating psychological safety at work (00:23:21) Exploration of the significance of making employees feel happy and safe at work, rather than solely focusing on time off or monetary compensation.
                    • Building a positive culture and purpose (00:24:54) Importance of creating a positive work culture and purpose, and the role of leaders in mentoring and improving the attitudes of team members.
                    • The power of bringing something extra (00:35:48) The importance of going above and beyond in order to achieve success, both personally and professionally.
                    • George Washington's Leadership (00:36:53) George Washington's ability to motivate his troops and redefine their purpose during difficult times.
                    • Building Positivity in the Workplace (00:38:31) Using George Washington's methods to motivate employees by sharing success stories and creating a positive culture.
                    • Taking Care of Each Other (00:41:17) The importance of taking care of teammates and spreading joy in the workplace to create a successful business.

                    Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
                    ]]>                    George Kingman discusses the importance of work-life balance, psychological safety, and cultivating a positive work environment. He shares personal experiences and lessons learned from his journey in the automotive industry, emphasizing the need for passion and positivity. Kingman also discusses leadership strategies inspired by George Washington and how they can be applied in modern businesses. He stresses the importance of making employees feel valued and connected to their work.
                    George Kingman, Blue Sky Tire and Auto, Georgia and Illinois. Advanced Shop Leadership
                    Show Notes
                    • Watch Full Video
                    • Advanced Shop Leadership Group https://www.advancedshopleadership.com/
                    • Safety and the Importance of Passion (00:02:18) The role of safety in fostering passion at work, both in terms of physical safety and psychological safety.
                    • The Contagion of Passion and Negativity (00:03:35) How passion is contagious and can uplift others, while negativity can also have an impact on the work environment.
                    • Finding Passion and Building a Team (00:06:44) The importance of finding the right people (the "who's") to support and complement your skills and passions in order to build a successful team.
                    • The importance of learning from mistakes (00:09:57) The value of allowing employees to make mistakes and the learning opportunities that come from them.
                    • Creating a positive work culture for work-life balance (00:12:09) The importance of fostering a positive work culture to achieve a proper work-life balance and how it affects employees' motivation and happiness.
                    • Psychology articles and work-life balance (00:22:15) Discussion on the importance of work-life balance and the misconception that more time off is the solution.
                    • Creating psychological safety at work (00:23:21) Exploration of the significance of making employees feel happy and safe at work, rather than solely focusing on time off or monetary compensation.
                    • Building a positive culture and purpose (00:24:54) Importance of creating a positive work culture and purpose, and the role of leaders in mentoring and improving the attitudes of team members.
                    • The power of bringing something extra (00:35:48) The importance of going above and beyond in order to achieve success, both personally and professionally.
                    • George Washington's Leadership (00:36:53) George Washington's ability to motivate his troops and redefine their purpose during difficult times.
                    • Building Positivity in the Workplace (00:38:31) Using George Washington's methods to motivate employees by sharing success stories and creating a positive culture.
                    • Taking Care of Each Other (00:41:17) The importance of taking care of teammates and spreading joy in the workplace to create a successful business.

                    Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
                    ]]>                    12e0ec2c-a579-450e-bcb0-ef3c03a0d73aTue, 14 Nov 2023 00:15:00 -040044:36falsefull901901                    Spotting the Early Signs of a Downturn: Adapting, and Driving Toward a Stronger Future - Chris Cotton Weekly BlitzSpotting the Early Signs of a Downturn: Adapting, and Driving Toward a Stronger Future - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this episode of Auto Fix Auto Shop Coaching, Coach Chris Cotton discusses the potential signs of a recession and its impact on the auto repair industry. He highlights indicators such as rising unemployment rates, declining consumer spending, and stock market volatility. Cotton also discusses the mixed effects of a recession on the industry, including potential parts obsolescence and reduced cash flow. He advises listeners to prepare by diversifying services and increasing their online presence. The episode emphasizes the importance of preparedness and not panicking during economic downturns.

                    Recognizing the signs of a recession (00:01:06) The speaker discusses the topic of recognizing the signs of a recession and mentions a post in a shop owner group that sparked interest in the subject.

                    Rising unemployment rates (00:02:24) The speaker explains that rising unemployment rates can be a sign of financial trouble and shares their thoughts on the current unemployment situation.

                    Declining consumer spending (00:03:20) The speaker talks about how a dip in retail sales figures can indicate consumers tightening their belts and expresses concerns about maxed-out credit cards and defaults on payments.

                    The impact on the auto repair industry (00:09:40) Discussion on how recessions can have a mixed impact on the auto repair industry, with people potentially delaying buying new cars and needing to repair their existing vehicles.

                    Potential challenges during a recession (00:10:53) Exploration of potential challenges during a recession, such as parts obsolescence, reduced cash flow, and supply chain issues.

                    Actions to take to prepare for a recession (00:12:00) Advice on actions to take for auto repair businesses to prepare for a recession, including diversifying services, increasing online presence, stockpiling cash, improving efficiency, engaging with the community, and being adaptable and innovative.

                    • Recognizing the signs of a recession
                    • Indicators of a recession: rising unemployment rates, declining consumer spending, stock market volatility, flattening or inverted yield curve
                    • Impact of government policies, global events, and consumer sentiment on the economy
                    • Importance of staying informed and not panicking
                    • Need for preparedness and taking action before a potential downturn
                    • Impact of a recession on the auto repair industry
                    • Delayed car purchases leading to increased need for repairs
                    • Concerns about parts obsolescence and availability
                    • Effects of a recession on the auto repair industry: reduced cash flow, less disposable income, supply chain issues, potential affordability of skilled labor compromising quality of work
                    • Actions to prepare for a recession in the auto repair industry: diversifying services, increasing online presence

                    Connect with Chris:

                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix

                    ]]>                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this episode of Auto Fix Auto Shop Coaching, Coach Chris Cotton discusses the potential signs of a recession and its impact on the auto repair industry. He highlights indicators such as rising unemployment rates, declining consumer spending, and stock market volatility. Cotton also discusses the mixed effects of a recession on the industry, including potential parts obsolescence and reduced cash flow. He advises listeners to prepare by diversifying services and increasing their online presence. The episode emphasizes the importance of preparedness and not panicking during economic downturns.

                    Recognizing the signs of a recession (00:01:06) The speaker discusses the topic of recognizing the signs of a recession and mentions a post in a shop owner group that sparked interest in the subject.

                    Rising unemployment rates (00:02:24) The speaker explains that rising unemployment rates can be a sign of financial trouble and shares their thoughts on the current unemployment situation.

                    Declining consumer spending (00:03:20) The speaker talks about how a dip in retail sales figures can indicate consumers tightening their belts and expresses concerns about maxed-out credit cards and defaults on payments.

                    The impact on the auto repair industry (00:09:40) Discussion on how recessions can have a mixed impact on the auto repair industry, with people potentially delaying buying new cars and needing to repair their existing vehicles.

                    Potential challenges during a recession (00:10:53) Exploration of potential challenges during a recession, such as parts obsolescence, reduced cash flow, and supply chain issues.

                    Actions to take to prepare for a recession (00:12:00) Advice on actions to take for auto repair businesses to prepare for a recession, including diversifying services, increasing online presence, stockpiling cash, improving efficiency, engaging with the community, and being adaptable and innovative.

                    • Recognizing the signs of a recession
                    • Indicators of a recession: rising unemployment rates, declining consumer spending, stock market volatility, flattening or inverted yield curve
                    • Impact of government policies, global events, and consumer sentiment on the economy
                    • Importance of staying informed and not panicking
                    • Need for preparedness and taking action before a potential downturn
                    • Impact of a recession on the auto repair industry
                    • Delayed car purchases leading to increased need for repairs
                    • Concerns about parts obsolescence and availability
                    • Effects of a recession on the auto repair industry: reduced cash flow, less disposable income, supply chain issues, potential affordability of skilled labor compromising quality of work
                    • Actions to prepare for a recession in the auto repair industry: diversifying services, increasing online presence

                    Connect with Chris:

                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix

                    ]]>                    3066c6dc-0c74-4bb7-a1b2-3f6cd8d9764eMon, 13 Nov 2023 00:15:00 -040014:56falsebonus                    Personal Development in Sales Training: Pushing Boundaries for Growth [AW 183]Personal Development in Sales Training: Pushing Boundaries for Growth [AW 183]
                    Aldo Gomez discusses the significance of self-understanding and acceptance in improving sales performance. Aldo shares his journey from being a service advisor to a sales trainer, emphasizing the importance of practicing presentation scripts and handling customer responses. He also differentiates between coaching for performance and development, highlighting the value of personal growth. Aldo reassures introverted individuals that they can be successful in sales and stresses the importance of a strong work ethic. Aldo Gomez, Business With Purpose, Sales Trainer, http://www.bwpcoach.com

                    Show Notes:

                    • Watch Full Video
                    • Understanding and Accepting Yourself (00:01:48) Aldo discusses the importance of understanding and accepting oneself in sales training, particularly when it comes to delivering presentations and scripts.
                    • Practicing the Presentation (00:03:59) Aldo shares his personal experience of practicing the sales presentation in various locations, such as in front of a mirror and in the car, to become comfortable and natural with the script.
                    • Being a Better Listener (00:04:48) The script is not meant to oversell or undersell, but to give confidence and allow the salesperson to focus on being a better listener during interactions with customers.
                    • The struggle that got you to where you are (00:09:57) Aldo shares his experience of starting as a service advisor and the challenges he faced.
                    • The importance of being a good student (00:13:16) Carm and Aldo discuss the significance of being a good student and learning from experienced mentors.
                    • Reading and its benefits (00:16:18) Aldo talks about the importance of reading, how it develops the mind, and the impact it has on vocabulary and personal growth.
                    • The importance of being a better person for better performance (00:19:15) Coaching for performance focuses on making salespeople better individuals to improve their motivation and job performance.
                    • Embracing introversion in sales (00:20:06) Being an interesting introvert can be advantageous in sales, and it is better to focus on listening skills rather than being an exciting extrovert.
                    • The value of personalized and interactive training (00:21:16) The training provided by Aldo Gomez and Barry Barrett is unique because it is tailored to individuals or small groups, allowing for more personalized attention and overcoming shyness. They also use role play and review actual phone calls with customers for effective learning.
                    • The importance of being grateful for your job (00:28:04) Discussion on working as a service advisor and the benefits of the job.
                    • Aldo's journey from service advisor to sales trainer (00:28:57) Aldo's background and experience working in various jobs before becoming a sales trainer.
                    • Training for development and changing perspectives (00:31:08) The approach to sales training, focusing on personal development and changing perspectives to improve performance.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>
                    Aldo Gomez discusses the significance of self-understanding and acceptance in improving sales performance. Aldo shares his journey from being a service advisor to a sales trainer, emphasizing the importance of practicing presentation scripts and handling customer responses. He also differentiates between coaching for performance and development, highlighting the value of personal growth. Aldo reassures introverted individuals that they can be successful in sales and stresses the importance of a strong work ethic. Aldo Gomez, Business With Purpose, Sales Trainer, http://www.bwpcoach.com

                    Show Notes:

                    • Watch Full Video
                    • Understanding and Accepting Yourself (00:01:48) Aldo discusses the importance of understanding and accepting oneself in sales training, particularly when it comes to delivering presentations and scripts.
                    • Practicing the Presentation (00:03:59) Aldo shares his personal experience of practicing the sales presentation in various locations, such as in front of a mirror and in the car, to become comfortable and natural with the script.
                    • Being a Better Listener (00:04:48) The script is not meant to oversell or undersell, but to give confidence and allow the salesperson to focus on being a better listener during interactions with customers.
                    • The struggle that got you to where you are (00:09:57) Aldo shares his experience of starting as a service advisor and the challenges he faced.
                    • The importance of being a good student (00:13:16) Carm and Aldo discuss the significance of being a good student and learning from experienced mentors.
                    • Reading and its benefits (00:16:18) Aldo talks about the importance of reading, how it develops the mind, and the impact it has on vocabulary and personal growth.
                    • The importance of being a better person for better performance (00:19:15) Coaching for performance focuses on making salespeople better individuals to improve their motivation and job performance.
                    • Embracing introversion in sales (00:20:06) Being an interesting introvert can be advantageous in sales, and it is better to focus on listening skills rather than being an exciting extrovert.
                    • The value of personalized and interactive training (00:21:16) The training provided by Aldo Gomez and Barry Barrett is unique because it is tailored to individuals or small groups, allowing for more personalized attention and overcoming shyness. They also use role play and review actual phone calls with customers for effective learning.
                    • The importance of being grateful for your job (00:28:04) Discussion on working as a service advisor and the benefits of the job.
                    • Aldo's journey from service advisor to sales trainer (00:28:57) Aldo's background and experience working in various jobs before becoming a sales trainer.
                    • Training for development and changing perspectives (00:31:08) The approach to sales training, focusing on personal development and changing perspectives to improve performance.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    501fbbac-e523-4238-908b-43fb2f7df87dSat, 11 Nov 2023 00:15:00 -040037:16falsefull183183                    Behind the Scenes of the Industry’s Premier Podcast [RR 900]Behind the Scenes of the Industry's Premier Podcast [RR 900]

                    Recorded Live at AAPEX 2023, Carm is joined in studio with Aftermarket Radio Network hosts Brian Walker and Matt Fanslow for milestone episode 900. Carm discusses the process of creating the podcast, the journey to expand to the Aftermarket Radio Network and how his daughter Tracy became a crucial part of the team, starting as an editor and eventually working full-time with him. Carm also reflects on the challenges he faced when starting the podcast, the importance of consistency, quality, and good editing, and the shifts he had to make along the way.


                    Aftermarket Radio Network


                    Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast


                    Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast


                    Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast


                    Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast



                    Show Notes





                    • Watch Full Video


                    • RR 172: Giuliano Zuccato, Clay Sculptor – 1964 Mustang


                    • RR 243: Giuliano Zuccato – Chrysler Crossfire & Horse of Destiny Foundation


                    • The preparation process (00:01:51) The process of preparing for a podcast episode, including research, vetting ideas, and interviewing guests.


                    • Working with Tracy (00:06:38) Carmen shares how his daughter Tracy came to work with him on the podcast and the proposal he made to her to join the team.


                    • The success of the Aftermarket Radio Network (00:07:59)


                    • The preparation process for podcast episodes (00:08:29) Carmen discusses the things he had to learn and the podcast coach he hired before starting the podcast.


                    • The first interview (00:09:27) Carm talks about how he called Dave, a shop owner, to be his first interviewee for the podcast and how they connected.


                    • The evolution of the podcast (00:12:52) Carm reflects on the growth of the podcast, starting with the first episode and the decision to create additional shows like the Town Hall Academy and For the Record.


                    • The struggle of starting a business (00:18:22) Carm discusses the challenges he faced when starting his business, including finding sponsors and promoting his podcast.


                    • Becoming a better interviewer (00:22:09) Carm explains how he had to improve his interviewing skills, drawing inspiration from NPR and studying interviewers like Charlie Rose.


                    • Giuliano Zuccato (00:26:26) Carm tells the story of Giuliano, a guest on the podcast, who came from Italy and ended up working as a sculptor for auto manufacturers.


                    • Carm's visit to Giuliano's house and recording the episode on the crossfire (00:28:53) Carm visits Giuliano at his house in Detroit and records an emotional episode about Giuliano's work on the crossfire, despite his illness.


                    • Tractor envy and equipment (00:33:47)


                    • The future of the industry (00:35:27) Carm mentions that he is preparing an episode on the future of the industry and talks about the challenges and changes that may occur in the next five years.


                    • New shows on Aftermarket Radio Network (00:40:54) Carmen and Tracy are brainstorming ideas for new shows on Aftermarket Radio Network, aiming to grow the network and engage with the audience in new ways.


                    • Cherishing milestones (00:43:15) Carm discusses the importance of celebrating milestones, such as the 900th episode, as a way to improve personal and professional success in the automotive aftermarket.





                    Thanks to our Partners, AAPEX and NAPA TRACS


                    Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR


                    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/Connect with the Podcast:


                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                    -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                    -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                    -Follow on Twitter: https://twitter.com/RResultsBiz


                    -Visit the Website: https://remarkableresults.biz/


                    -Join our Insider List: https://remarkableresults.biz/insider


                    -All books mentioned on our podcasts: https://remarkableresults.biz/books


                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>

                    Recorded Live at AAPEX 2023, Carm is joined in studio with Aftermarket Radio Network hosts Brian Walker and Matt Fanslow for milestone episode 900. Carm discusses the process of creating the podcast, the journey to expand to the Aftermarket Radio Network and how his daughter Tracy became a crucial part of the team, starting as an editor and eventually working full-time with him. Carm also reflects on the challenges he faced when starting the podcast, the importance of consistency, quality, and good editing, and the shifts he had to make along the way.


                    Aftermarket Radio Network


                    Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast


                    Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast


                    Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast


                    Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast



                    Show Notes





                    • Watch Full Video


                    • RR 172: Giuliano Zuccato, Clay Sculptor – 1964 Mustang


                    • RR 243: Giuliano Zuccato – Chrysler Crossfire & Horse of Destiny Foundation


                    • The preparation process (00:01:51) The process of preparing for a podcast episode, including research, vetting ideas, and interviewing guests.


                    • Working with Tracy (00:06:38) Carmen shares how his daughter Tracy came to work with him on the podcast and the proposal he made to her to join the team.


                    • The success of the Aftermarket Radio Network (00:07:59)


                    • The preparation process for podcast episodes (00:08:29) Carmen discusses the things he had to learn and the podcast coach he hired before starting the podcast.


                    • The first interview (00:09:27) Carm talks about how he called Dave, a shop owner, to be his first interviewee for the podcast and how they connected.


                    • The evolution of the podcast (00:12:52) Carm reflects on the growth of the podcast, starting with the first episode and the decision to create additional shows like the Town Hall Academy and For the Record.


                    • The struggle of starting a business (00:18:22) Carm discusses the challenges he faced when starting his business, including finding sponsors and promoting his podcast.


                    • Becoming a better interviewer (00:22:09) Carm explains how he had to improve his interviewing skills, drawing inspiration from NPR and studying interviewers like Charlie Rose.


                    • Giuliano Zuccato (00:26:26) Carm tells the story of Giuliano, a guest on the podcast, who came from Italy and ended up working as a sculptor for auto manufacturers.


                    • Carm's visit to Giuliano's house and recording the episode on the crossfire (00:28:53) Carm visits Giuliano at his house in Detroit and records an emotional episode about Giuliano's work on the crossfire, despite his illness.


                    • Tractor envy and equipment (00:33:47)


                    • The future of the industry (00:35:27) Carm mentions that he is preparing an episode on the future of the industry and talks about the challenges and changes that may occur in the next five years.


                    • New shows on Aftermarket Radio Network (00:40:54) Carmen and Tracy are brainstorming ideas for new shows on Aftermarket Radio Network, aiming to grow the network and engage with the audience in new ways.


                    • Cherishing milestones (00:43:15) Carm discusses the importance of celebrating milestones, such as the 900th episode, as a way to improve personal and professional success in the automotive aftermarket.





                    Thanks to our Partners, AAPEX and NAPA TRACS


                    Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR


                    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/Connect with the Podcast:


                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/


                    -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/


                    -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/


                    -Follow on Twitter: https://twitter.com/RResultsBiz


                    -Visit the Website: https://remarkableresults.biz/


                    -Join our Insider List: https://remarkableresults.biz/insider


                    -All books mentioned on our podcasts: https://remarkableresults.biz/books


                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    d885337d-7e1c-47fe-acf9-6608fc2f71bcFri, 10 Nov 2023 00:15:00 -040044:02falsefull900900                    The End of Realtors? [E091] - Business By The NumbersThe End of Realtors? [E091] - Business By The NumbersToday, Hunt unpacks the groundbreaking verdict against the National Association of Realtors that's shaking up the real estate world

                    Show Notes

                    • Verdict Breakdown: What the NAR ruling means for future home sales and industry reforms. 
                    • Commissions in Question: Insight into how the lawsuit may dismantle traditional commission structures. 
                    • Industry Impact: From $1.8 billion judgments to the potential restructuring of real estate giants. 
                    • Market Evolution: The shift toward transparency and fairness in real estate transactions. 

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    Today, Hunt unpacks the groundbreaking verdict against the National Association of Realtors that's shaking up the real estate world

                    Show Notes

                    • Verdict Breakdown: What the NAR ruling means for future home sales and industry reforms. 
                    • Commissions in Question: Insight into how the lawsuit may dismantle traditional commission structures. 
                    • Industry Impact: From $1.8 billion judgments to the potential restructuring of real estate giants. 
                    • Market Evolution: The shift toward transparency and fairness in real estate transactions. 

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    7c382c38-888f-478a-8570-86b55e53f005Thu, 09 Nov 2023 00:15:00 -040025:07falsebonus                    Hands-On EV and Hybrid Training: Earthling Automotive [THA 353]Hands-On EV and Hybrid Training: Earthling Automotive [THA 353]
                    The EV/Hybrid training you've been searching for. Carolyn Coquillette, the President and CEO of Earthling Training and Earthling Automotive, and Jack Rosebro, the Head of Training at Earthling Automotive discuss their insights on the growing market of EVs, their unique approach to EV training, and how they adapted to the challenges of the COVID-19 pandemic. Carolyn Coquillette, the President and CEO of Earthling Training and Earthling Automotive. Listen to Carolyn’s other episodes HERE. Jack Rosebro, the Head of Training at Earthling Automotive. jack.rosebro@earthlingauto.com Show Notes:
                    • Watch Full Video
                    • Earthling Automotive Training
                    • The Dream of Being an EV Training Specialist (00:02:53) Carolyn and Jack discuss the watershed moment that led them to focus on EV training and the similarities to their previous experience with hybrid vehicles.
                    • Small Class Sizes and Effective Learning (00:08:41) The importance of small class sizes for effective learning and how it was influenced by their experience training through COVID-19.
                    • Utilizing technology in training (00:09:49) Enhancing the learning experience in the classroom.
                    • The immersive learning experience (00:11:10) The decision to have individual students work independently rather than in paired groups, allowing for a more immersive learning experience.
                    • The importance of basic electrical knowledge (00:18:16) Discussion on the significance of understanding basic electrical concepts in automotive diagnostics.
                    • Assessing technicians' background knowledge (00:19:18) The process of assessing technicians' electrical knowledge before enrolling them in specific classes.
                    • Tracking progress and improvement (00:23:32) The use of case studies and comprehensive notes to track technicians' progress and ensure effective training.
                    • Training in the Deep End (00:25:46) Discussion on the importance of hands-on training and the limitations of slide presentations.
                    • Investing in Community Colleges (00:28:05) Highlighting the value of community colleges in providing hands-on training and the need to support and invest in them.
                    • Facing the Unknown (00:31:12) Encouraging instructors to embrace new technologies, such as EVs, and challenge themselves to continue learning and adapting their teaching methods.
                    • The Paradigm Shift in the Automotive Industry (00:33:53) Discussion about attracting people with a computer science mindset to the automotive profession and the need for a paradigm shift in what a car is.
                    • The Profound Impact of EV Training (00:35:04) A story about a student who realized that everything is different when working on Teslas and how it can change a person's perspective forever.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>
                    The EV/Hybrid training you've been searching for. Carolyn Coquillette, the President and CEO of Earthling Training and Earthling Automotive, and Jack Rosebro, the Head of Training at Earthling Automotive discuss their insights on the growing market of EVs, their unique approach to EV training, and how they adapted to the challenges of the COVID-19 pandemic. Carolyn Coquillette, the President and CEO of Earthling Training and Earthling Automotive. Listen to Carolyn’s other episodes HERE. Jack Rosebro, the Head of Training at Earthling Automotive. jack.rosebro@earthlingauto.com Show Notes:
                    • Watch Full Video
                    • Earthling Automotive Training
                    • The Dream of Being an EV Training Specialist (00:02:53) Carolyn and Jack discuss the watershed moment that led them to focus on EV training and the similarities to their previous experience with hybrid vehicles.
                    • Small Class Sizes and Effective Learning (00:08:41) The importance of small class sizes for effective learning and how it was influenced by their experience training through COVID-19.
                    • Utilizing technology in training (00:09:49) Enhancing the learning experience in the classroom.
                    • The immersive learning experience (00:11:10) The decision to have individual students work independently rather than in paired groups, allowing for a more immersive learning experience.
                    • The importance of basic electrical knowledge (00:18:16) Discussion on the significance of understanding basic electrical concepts in automotive diagnostics.
                    • Assessing technicians' background knowledge (00:19:18) The process of assessing technicians' electrical knowledge before enrolling them in specific classes.
                    • Tracking progress and improvement (00:23:32) The use of case studies and comprehensive notes to track technicians' progress and ensure effective training.
                    • Training in the Deep End (00:25:46) Discussion on the importance of hands-on training and the limitations of slide presentations.
                    • Investing in Community Colleges (00:28:05) Highlighting the value of community colleges in providing hands-on training and the need to support and invest in them.
                    • Facing the Unknown (00:31:12) Encouraging instructors to embrace new technologies, such as EVs, and challenge themselves to continue learning and adapting their teaching methods.
                    • The Paradigm Shift in the Automotive Industry (00:33:53) Discussion about attracting people with a computer science mindset to the automotive profession and the need for a paradigm shift in what a car is.
                    • The Profound Impact of EV Training (00:35:04) A story about a student who realized that everything is different when working on Teslas and how it can change a person's perspective forever.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    df0b6dfd-7c96-471c-8f30-218e11b0a345Thu, 09 Nov 2023 00:15:00 -040038:08falsefull353353                    Batteries, Diag Pay and Gwar, Oh My! [E108] - Automotive Field TheoryBatteries, Diag Pay and Gwar, Oh My! [E108] - Automotive Field Theory"I know that if your pay structure is set up around production, you've already lost if you're hiring a diag tech."

                    Recorded Live at AAPEX 2023, Matt Fanslow is joined by Isaac Rodell and Rich Falco. Together, they discuss battery reconditioning, hybrid vehicle repairs, the role of diagnostic technicians and their pay structure, the importance of reaching out for support and education, and a discussion on music and the process of building classes for automotive technicians.

                    Show Notes

                    • High Voltage Tooling and Battery Reconditioning (00:02:59) 
                    • The Importance of Diag Techs (00:15:52) 
                    • The Role of Diag Techs in Shop Profitability (00:17:07) 
                    • The importance of reaching out for support (00:24:06)
                    • Challenges of Fleet vehicles (00:25:33) 
                    • GWAR (00:39:41) 
                    • Metal Music and Test Scores (00:42:15) 
                    • The challenges of teaching classes (00:47:34)
                    • The profitability of mobile technicians (00:50:15)
                    • The pursuit of being the best (00:55:27) Encouragement to pursue excellence in automotive knowledge and skills

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    "I know that if your pay structure is set up around production, you've already lost if you're hiring a diag tech."

                    Recorded Live at AAPEX 2023, Matt Fanslow is joined by Isaac Rodell and Rich Falco. Together, they discuss battery reconditioning, hybrid vehicle repairs, the role of diagnostic technicians and their pay structure, the importance of reaching out for support and education, and a discussion on music and the process of building classes for automotive technicians.

                    Show Notes

                    • High Voltage Tooling and Battery Reconditioning (00:02:59) 
                    • The Importance of Diag Techs (00:15:52) 
                    • The Role of Diag Techs in Shop Profitability (00:17:07) 
                    • The importance of reaching out for support (00:24:06)
                    • Challenges of Fleet vehicles (00:25:33) 
                    • GWAR (00:39:41) 
                    • Metal Music and Test Scores (00:42:15) 
                    • The challenges of teaching classes (00:47:34)
                    • The profitability of mobile technicians (00:50:15)
                    • The pursuit of being the best (00:55:27) Encouragement to pursue excellence in automotive knowledge and skills

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    48dfd6a0-cc8f-4ead-81ae-7691fdaa734eWed, 08 Nov 2023 00:15:00 -040057:19falsebonus                    Having Patience With Google Ads with Hallie Wasinger [E073] - The Auto Repair Marketing PodcastHaving Patience With Google Ads with Hallie Wasinger [E073] - The Auto Repair Marketing PodcastIn this episode of The Auto Repair Marketing Podcast my guest is Hallie Wassinger, Digital Ads Manager for Shop Marketing Pros. Hallie talks about the first 90 days for a new Google Ads campaign and how important it is to have patience during that time period of machine learning and manual optimization.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • The importance of patience with Google Ads campaigns (00:00:48) Setting realistic expectations and explaining the learning phase of Google Ads to clients.
                    • The learning phase of Google Ads (00:03:30) Explaining how Google takes time to learn about a business and optimize ads during the learning phase.
                    • Avoiding large-scale changes during the learning phase (00:05:31) Discussing the negative impact of making significant changes to campaign settings during the learning phase and the importance of stability.
                    • The importance of allowing time for large-scale changes (00:07:07)The need to give at least 30 days for large-scale changes to take effect and for Google to learn and optimize accordingly.
                    • Making changes to ad copy (00:08:07) Minor changes to ad copy can be made, but it's important to assess the performance of different headlines and descriptions over a period of 30 to 60 days.
                    • The impact of landing page optimization on Google Ads (00:09:07) Sending ads to landing pages optimized for targeted keywords improves user experience, ad quality score, and ad serving.
                    • The learning phase and large-scale changes (00:13:42) Discussion on the effects of making large-scale changes to a Google Ads campaign, such as splitting budgets between campaigns and changing ad destinations.
                    • Setting realistic budgets and increasing budgets (00:15:18) Importance of setting realistic budgets for Google Ads campaigns, assessing results during the learning phase, and considering budget increases for better results.
                    • The 90-day mark and seeing results (00:19:04) Expectations for the completion of the learning phase and the time it takes to see ads reach their full potential, along with the need for regular maintenance after the 90-day mark.
                    • The importance of patience with new Google Ads campaigns (00:20:47) Discussion about the need to trust the process and be patient with Google Ads campaigns, even beyond the 60-day mark.
                    • Setting realistic expectations for Google Ads (00:20:58) Exploration of the stress and anxiety clients may experience in the early stages of a Google Ads campaign, and the importance of managing expectations.
                    • Trusting the process and giving Google Ads time (00:21:48) Emphasizing the need to trust the process and give Google Ads campaigns time to show results, especially when working with a trusted marketing company.

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Blog: Patience Is Key With New Google Ads

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    ]]>                    In this episode of The Auto Repair Marketing Podcast my guest is Hallie Wassinger, Digital Ads Manager for Shop Marketing Pros. Hallie talks about the first 90 days for a new Google Ads campaign and how important it is to have patience during that time period of machine learning and manual optimization.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • The importance of patience with Google Ads campaigns (00:00:48) Setting realistic expectations and explaining the learning phase of Google Ads to clients.
                    • The learning phase of Google Ads (00:03:30) Explaining how Google takes time to learn about a business and optimize ads during the learning phase.
                    • Avoiding large-scale changes during the learning phase (00:05:31) Discussing the negative impact of making significant changes to campaign settings during the learning phase and the importance of stability.
                    • The importance of allowing time for large-scale changes (00:07:07)The need to give at least 30 days for large-scale changes to take effect and for Google to learn and optimize accordingly.
                    • Making changes to ad copy (00:08:07) Minor changes to ad copy can be made, but it's important to assess the performance of different headlines and descriptions over a period of 30 to 60 days.
                    • The impact of landing page optimization on Google Ads (00:09:07) Sending ads to landing pages optimized for targeted keywords improves user experience, ad quality score, and ad serving.
                    • The learning phase and large-scale changes (00:13:42) Discussion on the effects of making large-scale changes to a Google Ads campaign, such as splitting budgets between campaigns and changing ad destinations.
                    • Setting realistic budgets and increasing budgets (00:15:18) Importance of setting realistic budgets for Google Ads campaigns, assessing results during the learning phase, and considering budget increases for better results.
                    • The 90-day mark and seeing results (00:19:04) Expectations for the completion of the learning phase and the time it takes to see ads reach their full potential, along with the need for regular maintenance after the 90-day mark.
                    • The importance of patience with new Google Ads campaigns (00:20:47) Discussion about the need to trust the process and be patient with Google Ads campaigns, even beyond the 60-day mark.
                    • Setting realistic expectations for Google Ads (00:20:58) Exploration of the stress and anxiety clients may experience in the early stages of a Google Ads campaign, and the importance of managing expectations.
                    • Trusting the process and giving Google Ads time (00:21:48) Emphasizing the need to trust the process and give Google Ads campaigns time to show results, especially when working with a trusted marketing company.

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Blog: Patience Is Key With New Google Ads

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    ]]>                    e2838cd5-405a-4f44-922f-246f4e2d77c4Wed, 08 Nov 2023 00:15:00 -040023:20falsebonus                    Insights Into AAPEX 2023: Right to Repair and Magic Johnson [RR 899]Insights Into AAPEX 2023: Right to Repair and Magic Johnson [RR 899]Recorded Live at AAPEX 2023, Bill Hanvey and Paul McCarthy give insights into Right to Repair, what it takes to put on a massive show encompassing 2,600 exhibitors, and 46,000 buyers, and a recap of Magic Johnson's engaging keynote. In a recent study, by 2035 there could be a 54% decline in market share due to repair restrictions, translating to $92 Billion lost by the independent aftermarket. This issue is not just about the industry, but also about the consumers who rely on affordable and accessible auto services.
                    Bill Hanvey, President and CEO of the Auto Care Association. Find Bill’s other episodes HERE. Paul McCarthy, President and CEO of MEMA (Motor & Equipment Manufacturers Association). Find Paul’s other episodes HERE.
                    Show Notes
                    • Watch Full Video
                    • The impact of Right to Repair (00:02:58) Bill Hanvey and Paul McCarthy discuss a study by Roland Berger that predicts a decline in market share for the independent aftermarket due to repair restrictions.
                    • The importance of grassroots efforts in right to repair (00:04:51) The role of grassroots efforts and listener engagement in gaining support for the Right to Repair bill.
                    • Exceeding pre-COVID numbers at AAPEX 2023 (00:11:42) Conversation about the number of exhibitors and buyers at AAPEX, and positive feedback received.
                    • The technology-driven automotive industry (00:12:46) Exploration of the automotive industry's shift towards technology, the importance of data, and the excitement and opportunities it brings.
                    • The breakfast panel for next year (00:19:10) Discussion about planning for the next year's breakfast panel and the constant effort to innovate the show.
                    • The larger show for next year (00:19:33) Announcement of a larger show for the next year with more space and exciting new technology and innovations.
                    • Magic Johnson's appearance (00:20:22) Conversation about how Magic Johnson was chosen as a speaker and his impressive presence and interactions with the audience.

                    Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
                    ]]>                    Recorded Live at AAPEX 2023, Bill Hanvey and Paul McCarthy give insights into Right to Repair, what it takes to put on a massive show encompassing 2,600 exhibitors, and 46,000 buyers, and a recap of Magic Johnson's engaging keynote. In a recent study, by 2035 there could be a 54% decline in market share due to repair restrictions, translating to $92 Billion lost by the independent aftermarket. This issue is not just about the industry, but also about the consumers who rely on affordable and accessible auto services.
                    Bill Hanvey, President and CEO of the Auto Care Association. Find Bill’s other episodes HERE. Paul McCarthy, President and CEO of MEMA (Motor & Equipment Manufacturers Association). Find Paul’s other episodes HERE.
                    Show Notes
                    • Watch Full Video
                    • The impact of Right to Repair (00:02:58) Bill Hanvey and Paul McCarthy discuss a study by Roland Berger that predicts a decline in market share for the independent aftermarket due to repair restrictions.
                    • The importance of grassroots efforts in right to repair (00:04:51) The role of grassroots efforts and listener engagement in gaining support for the Right to Repair bill.
                    • Exceeding pre-COVID numbers at AAPEX 2023 (00:11:42) Conversation about the number of exhibitors and buyers at AAPEX, and positive feedback received.
                    • The technology-driven automotive industry (00:12:46) Exploration of the automotive industry's shift towards technology, the importance of data, and the excitement and opportunities it brings.
                    • The breakfast panel for next year (00:19:10) Discussion about planning for the next year's breakfast panel and the constant effort to innovate the show.
                    • The larger show for next year (00:19:33) Announcement of a larger show for the next year with more space and exciting new technology and innovations.
                    • Magic Johnson's appearance (00:20:22) Conversation about how Magic Johnson was chosen as a speaker and his impressive presence and interactions with the audience.

                    Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
                    ]]>                    07bf6358-0111-4857-a97a-c438978b1a74Tue, 07 Nov 2023 00:15:00 -040023:58falsefull899899                    From Bad Habits to Booming Business: The Inspiring Journey of a Legacy Auto Repair Shop with Coach Mike [E137] - Chris Cotton Weekly BlitzFrom Bad Habits to Booming Business: The Inspiring Journey of a Legacy Auto Repair Shop with Coach Mike [E137] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


                    In this captivating episode of "The Weekly Blitz," Coach Chris Cotton and Coach Mike take listeners on a deep dive into the remarkable transformation of a family-owned auto repair shop nestled in the heart of Louisiana. With their wealth of knowledge and expertise, the coaches explore the intricacies of ethical selling strategies, shedding light on the importance of building trust and fostering long-lasting relationships with customers.


                    Drawing from their own experiences, Coach Chris and Coach Mike delve into the unique dynamics of working with family in a business setting. They discuss the challenges and rewards that come with such a setup, emphasizing the significance of clear communication, mutual respect, and shared goals. Listeners gain valuable insights into how to navigate the complexities of family dynamics while maintaining a thriving and harmonious business environment.


                    Throughout the episode, the coaches stress the critical role of assembling the right team for success. They emphasize the importance of hiring individuals who align with the company's values and possess the necessary skills to deliver exceptional service. Additionally, they highlight the significance of fostering a culture of accountability, where team members take ownership of their responsibilities and strive for continuous improvement.


                    Coach Mike shares his personal journey of implementing transformative changes within the family-owned auto repair shop. He discusses the benefits of leveraging modern marketing channels and analytics to reach a wider audience and drive business growth. Listeners gain valuable insights into the power of data-driven decision-making and the impact it can have on the overall success of an auto repair business.


                    Sponsored by Shop Marketing Pros, this episode aims to equip auto repair business owners with the knowledge and tools needed to thrive in the ever-evolving automotive industry. By providing a comprehensive exploration of ethical selling strategies, the dynamics of working with family, and the importance of building the right team, Coach Chris and Coach Mike empower listeners to overcome challenges and achieve remarkable success in their own ventures.


                    Ethical versus non-ethical selling strategy [00:02:17] Discussion on the importance of selling services in a fact-based manner, using tests and evidence to inform clients.


                    Working with family members in the shop [00:05:14] Exploration of the challenges and benefits of having family members as employees, emphasizing the need for honesty and clear communication.


                    Having the right people [00:06:47] Importance of having team members who are willing to buy into the team culture, and the negative impact of individuals who are not team players.


                    The impact of negative influences [00:09:41] Discussion on how negative employees can affect the shop and the importance of removing them.


                    The need for accountability [00:11:47] Importance of having someone in the shop to hold everyone accountable and ensure strategies are implemented effectively.


                    The process of implementing changes [00:16:55] The ongoing process of implementing and reinforcing changes in the shop, including holding employees accountable and correcting their behavior.


                    The new software system and marketing channel [00:19:01] Discussion about implementing a new software system and the importance of utilizing a marketing channel for the shop's growth.


                    Improving the average repair order [00:20:41] Emphasis on the need to increase the average repair order and improve processes to attract more customers and increase revenue.


                    Coaching accountability and teamwork [00:21:30] The importance of coaching accountability and teamwork in achieving success, with the need for feedback and collaboration between the coach and the team.



                    Connect with Chris:


                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix

                    ]]>                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


                    In this captivating episode of "The Weekly Blitz," Coach Chris Cotton and Coach Mike take listeners on a deep dive into the remarkable transformation of a family-owned auto repair shop nestled in the heart of Louisiana. With their wealth of knowledge and expertise, the coaches explore the intricacies of ethical selling strategies, shedding light on the importance of building trust and fostering long-lasting relationships with customers.


                    Drawing from their own experiences, Coach Chris and Coach Mike delve into the unique dynamics of working with family in a business setting. They discuss the challenges and rewards that come with such a setup, emphasizing the significance of clear communication, mutual respect, and shared goals. Listeners gain valuable insights into how to navigate the complexities of family dynamics while maintaining a thriving and harmonious business environment.


                    Throughout the episode, the coaches stress the critical role of assembling the right team for success. They emphasize the importance of hiring individuals who align with the company's values and possess the necessary skills to deliver exceptional service. Additionally, they highlight the significance of fostering a culture of accountability, where team members take ownership of their responsibilities and strive for continuous improvement.


                    Coach Mike shares his personal journey of implementing transformative changes within the family-owned auto repair shop. He discusses the benefits of leveraging modern marketing channels and analytics to reach a wider audience and drive business growth. Listeners gain valuable insights into the power of data-driven decision-making and the impact it can have on the overall success of an auto repair business.


                    Sponsored by Shop Marketing Pros, this episode aims to equip auto repair business owners with the knowledge and tools needed to thrive in the ever-evolving automotive industry. By providing a comprehensive exploration of ethical selling strategies, the dynamics of working with family, and the importance of building the right team, Coach Chris and Coach Mike empower listeners to overcome challenges and achieve remarkable success in their own ventures.


                    Ethical versus non-ethical selling strategy [00:02:17] Discussion on the importance of selling services in a fact-based manner, using tests and evidence to inform clients.


                    Working with family members in the shop [00:05:14] Exploration of the challenges and benefits of having family members as employees, emphasizing the need for honesty and clear communication.


                    Having the right people [00:06:47] Importance of having team members who are willing to buy into the team culture, and the negative impact of individuals who are not team players.


                    The impact of negative influences [00:09:41] Discussion on how negative employees can affect the shop and the importance of removing them.


                    The need for accountability [00:11:47] Importance of having someone in the shop to hold everyone accountable and ensure strategies are implemented effectively.


                    The process of implementing changes [00:16:55] The ongoing process of implementing and reinforcing changes in the shop, including holding employees accountable and correcting their behavior.


                    The new software system and marketing channel [00:19:01] Discussion about implementing a new software system and the importance of utilizing a marketing channel for the shop's growth.


                    Improving the average repair order [00:20:41] Emphasis on the need to increase the average repair order and improve processes to attract more customers and increase revenue.


                    Coaching accountability and teamwork [00:21:30] The importance of coaching accountability and teamwork in achieving success, with the need for feedback and collaboration between the coach and the team.



                    Connect with Chris:


                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix

                    ]]>                    8236320c-a0ef-42f1-8c99-4e277ed5bad9Mon, 06 Nov 2023 00:15:00 -040021:26falsebonus                    Gain Commitment From Your Team: Lead From the Front [AW 182]Gain Commitment From Your Team: Lead From the Front
                    Tom Palermo discusses the importance of continuous training for technicians, the increasing average age of vehicles, and his strategies for fostering a positive company culture and building strong customer relationships. He also discusses the challenges and opportunities presented by electric vehicles and the importance of hands-on training.

                    Tom Palermo, Preferred Automotive Specialists in Philadelphia, PA. Tom's previous episodes HERE

                    Show Notes:

                    • Watch Full Video
                    • The current state of business at Palermo's (00:03:26) Tom Palermo discusses how busy his shop is and becoming the go-to shop for diagnostics.
                    • The increase in the average age of vehicles (00:04:07) Tom Palermo mentions that the average age of vehicles is still increasing due to inflationary times, as people are choosing to hold onto their cars longer to avoid car payments and increased insurance costs.
                    • Getting commitment from the team (00:05:08) Tom Palermo shares his strategy of leading from the front and actively participating in his own business to motivate his employees and create a family-like culture in the shop.
                    • Training and expanding services (00:06:28) Discussion on the benefits of cross-training technicians and expanding services to become a one-stop shop for customers.
                    • Creating a culture of learning and teamwork (00:08:03) Exploration of the importance of building a team environment, promoting culture, and providing training opportunities for technicians.
                    • Concerns and opportunities with electric vehicles (00:10:23) Conversation about consumer concerns and technician concerns regarding electric vehicles, as well as the need for businesses to adapt to the evolving automotive industry.
                    • The importance of continuous training (00:13:13) Discussion on the evolution of the automotive industry and the need for technicians and shop owners to continuously train and adapt to new technologies.
                    • The challenges of hands-on training (00:16:02) the need for hands-on training in the automotive industry and the effectiveness of learning through practical experience.
                    • Monitoring productivity and customer loyalty (00:18:16) Explanation of how monitoring productivity can be used as a training tool and the shift in customer behavior, from seeking diagnoses and getting repairs elsewhere to valuing a good shop.
                    • The value of relationships and trust (00:19:27) The importance of building relationships with customers and gaining their trust in the automotive industry.
                    • Customer relationship management strategies (00:20:28) Discussion about the various customer relationship management techniques used, including email blasts, follow-up phone calls, and special promotions for valued customers.
                    • Training for service advisors (00:25:04) The need for more training for service advisors in the automotive industry and the importance of standardized approaches to dealing with customers.
                    • Retention rate and treating employees like family (00:26:29) Conversation about the high retention rate of employees at Palermo's and their approach of treating employees like family.
                    • Creating a better work environment for technicians (00:28:34) Importance of providing a well-lit, air-conditioned, and well-equipped shop to improve technician productivity, safety, and job satisfaction.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>
                    Tom Palermo discusses the importance of continuous training for technicians, the increasing average age of vehicles, and his strategies for fostering a positive company culture and building strong customer relationships. He also discusses the challenges and opportunities presented by electric vehicles and the importance of hands-on training.

                    Tom Palermo, Preferred Automotive Specialists in Philadelphia, PA. Tom's previous episodes HERE

                    Show Notes:

                    • Watch Full Video
                    • The current state of business at Palermo's (00:03:26) Tom Palermo discusses how busy his shop is and becoming the go-to shop for diagnostics.
                    • The increase in the average age of vehicles (00:04:07) Tom Palermo mentions that the average age of vehicles is still increasing due to inflationary times, as people are choosing to hold onto their cars longer to avoid car payments and increased insurance costs.
                    • Getting commitment from the team (00:05:08) Tom Palermo shares his strategy of leading from the front and actively participating in his own business to motivate his employees and create a family-like culture in the shop.
                    • Training and expanding services (00:06:28) Discussion on the benefits of cross-training technicians and expanding services to become a one-stop shop for customers.
                    • Creating a culture of learning and teamwork (00:08:03) Exploration of the importance of building a team environment, promoting culture, and providing training opportunities for technicians.
                    • Concerns and opportunities with electric vehicles (00:10:23) Conversation about consumer concerns and technician concerns regarding electric vehicles, as well as the need for businesses to adapt to the evolving automotive industry.
                    • The importance of continuous training (00:13:13) Discussion on the evolution of the automotive industry and the need for technicians and shop owners to continuously train and adapt to new technologies.
                    • The challenges of hands-on training (00:16:02) the need for hands-on training in the automotive industry and the effectiveness of learning through practical experience.
                    • Monitoring productivity and customer loyalty (00:18:16) Explanation of how monitoring productivity can be used as a training tool and the shift in customer behavior, from seeking diagnoses and getting repairs elsewhere to valuing a good shop.
                    • The value of relationships and trust (00:19:27) The importance of building relationships with customers and gaining their trust in the automotive industry.
                    • Customer relationship management strategies (00:20:28) Discussion about the various customer relationship management techniques used, including email blasts, follow-up phone calls, and special promotions for valued customers.
                    • Training for service advisors (00:25:04) The need for more training for service advisors in the automotive industry and the importance of standardized approaches to dealing with customers.
                    • Retention rate and treating employees like family (00:26:29) Conversation about the high retention rate of employees at Palermo's and their approach of treating employees like family.
                    • Creating a better work environment for technicians (00:28:34) Importance of providing a well-lit, air-conditioned, and well-equipped shop to improve technician productivity, safety, and job satisfaction.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    c65eb948-5d0a-4956-9963-11a7f5c79328Sat, 04 Nov 2023 00:15:00 -040032:56falsefull182182                    Doubling Down On Diagnostics [RR 898]Doubling Down On Diagnostics Recorded Live at ASTE 2023, twin brothers Mario and Martin Rojas and their employer Jason Athanas, discuss their work in the automotive industry, the importance of continuous training and staying updated on technology, and their unique business model. Mario also talks about his YouTube channel 'Super Mario Diagnostics, which is used for training and customer engagement. Mario, Martin Rojas, and Jason Athanas, Autobahn Performance, Oakland Park, FL https://www.youtube.com/@SuperMarioDiagnostics Show Notes
                    • Watch Full Video
                    • The twins' journey to finding Jason (00:02:23) Mario and Martin Rojas explain why they decided to join Jason's shop.
                    • The importance of proper tools in a shop (00:03:06) The significance of having the right equipment and factory scan tools in a shop to effectively.
                    • Challenging the traditional rating system for technicians (00:04:03) The dissatisfaction with the current rating system for technicians and propose alternative ways to evaluate and recognize their skills and experience.
                    • The technician's self-training (00:08:15)
                    • Martin's diagnostic skills (00:09:13)
                    • The owner's role and challenges (00:10:08) Jason talks about his role and the challenges he faces in balancing his technician work with ownership responsibilities.
                    • The satellite location and shuttle service (00:16:54) Discussion about the separate buildings, shuttle service, and transportation methods used by the shop.
                    • Using YouTube videos as a marketing tool (00:18:19) Conversation about the agreement to film YouTube videos and how it benefits the shop by attracting technicians and showcasing their work to customers.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                     Recorded Live at ASTE 2023, twin brothers Mario and Martin Rojas and their employer Jason Athanas, discuss their work in the automotive industry, the importance of continuous training and staying updated on technology, and their unique business model. Mario also talks about his YouTube channel 'Super Mario Diagnostics, which is used for training and customer engagement. Mario, Martin Rojas, and Jason Athanas, Autobahn Performance, Oakland Park, FL https://www.youtube.com/@SuperMarioDiagnostics Show Notes
                    • Watch Full Video
                    • The twins' journey to finding Jason (00:02:23) Mario and Martin Rojas explain why they decided to join Jason's shop.
                    • The importance of proper tools in a shop (00:03:06) The significance of having the right equipment and factory scan tools in a shop to effectively.
                    • Challenging the traditional rating system for technicians (00:04:03) The dissatisfaction with the current rating system for technicians and propose alternative ways to evaluate and recognize their skills and experience.
                    • The technician's self-training (00:08:15)
                    • Martin's diagnostic skills (00:09:13)
                    • The owner's role and challenges (00:10:08) Jason talks about his role and the challenges he faces in balancing his technician work with ownership responsibilities.
                    • The satellite location and shuttle service (00:16:54) Discussion about the separate buildings, shuttle service, and transportation methods used by the shop.
                    • Using YouTube videos as a marketing tool (00:18:19) Conversation about the agreement to film YouTube videos and how it benefits the shop by attracting technicians and showcasing their work to customers.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    a0f93975-e725-47e6-8fe4-de2c06f25cd9Fri, 03 Nov 2023 00:15:00 -040025:47falsefull898898                    Leases vs Loans - Does It Matter [E090] - Business By The NumbersLeases vs Loans - Does It Matter [E090] - Business By The NumbersToday on Business by the Numbers, Hunt compares a 5-year equipment lease to a 5-year bank loan to help you understand the financial and tax impacts of each option. He explains:

                    • Different lease types and their impacts.

                    • Case Study: Toyota Corolla: To buy or lease? Tax angles: full deduction for loans vs. lease payment deductions.

                    • Why Lease? What are the Structures, benefits, and pitfalls of leasing? He also talks about the allure of leasing luxury cars, like why cars like BMW are commonly leased.

                    • Business Equipment Leasing: Short-term vs. long-term: which to choose?

                    • Equipment Choices: Alignment rack decisions: purchase, finance, or lease?

                    • Interest Rates: Transparent bank rates vs. vendor lease mysteries.

                    • Maximizing Loan Benefits: Early payoff = more savings.

                    • Navigating Today's Finance: Adapting to soaring interest rates and market shifts.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    Today on Business by the Numbers, Hunt compares a 5-year equipment lease to a 5-year bank loan to help you understand the financial and tax impacts of each option. He explains:

                    • Different lease types and their impacts.

                    • Case Study: Toyota Corolla: To buy or lease? Tax angles: full deduction for loans vs. lease payment deductions.

                    • Why Lease? What are the Structures, benefits, and pitfalls of leasing? He also talks about the allure of leasing luxury cars, like why cars like BMW are commonly leased.

                    • Business Equipment Leasing: Short-term vs. long-term: which to choose?

                    • Equipment Choices: Alignment rack decisions: purchase, finance, or lease?

                    • Interest Rates: Transparent bank rates vs. vendor lease mysteries.

                    • Maximizing Loan Benefits: Early payoff = more savings.

                    • Navigating Today's Finance: Adapting to soaring interest rates and market shifts.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    7ead7e94-12c3-4bdd-a244-a6be3b2585f5Thu, 02 Nov 2023 00:15:00 -040029:18falsebonus                    Network Security: Protecting Your Business [THA 352]Network Security: Protecting Your Business
                    Is your business prepared for cyber-attacks? It's not a question of 'if' it's a question of 'when.' Our panel discusses the importance of network security and protecting businesses from cyber threats. They emphasize the need for multiple layers of protection, including two-factor authentication, and caution against phishing attacks. They also highlight the importance of training employees to recognize such threats and having a proactive approach to cybersecurity. Let's stay ahead of potential threats and make it more difficult for hackers to target our businesses. Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris’s previous episodes HERE Jay Mikulovich, founder and CEO of Revival Technology LLC. Stan Stokes, Founder & CEO of Iron Fist Marketing Consultants. Stan's previous episodes HERE Show Notes:
                    • Watch Full Video
                    • The importance of two-factor authentication (00:02:07) Explains the significance of using two-factor authentication to add an extra layer of security to passwords.
                    • The vulnerability of software packages (00:03:48) Discusses how no software is perfect and can have vulnerabilities, emphasizing the need for multiple layers of security.
                    • The dangers of phishing attacks (00:08:06) Explains the concept of phishing and how hackers use email to trick users into clicking on malicious links or attachments.
                    • The challenges of being reactive to security breaches (00:10:04) The difficulties of being reactive to security breaches and emphasize the importance of being proactive in protecting business operations.
                    • The vulnerabilities of relying on technology (00:11:24) The vulnerabilities of relying heavily on technology and the need for shop owners to understand their level of vulnerability and seek expert advice.
                    • The importance of backups and cybersecurity measures (00:20:38) Discussion on the need for backup plans, having multiple backups, and the importance of cybersecurity measures to protect against potential data loss or breaches.
                    • Difference between IT support and network security (00:23:39) Explaining the distinction between IT support and network security, and the importance of understanding and vetting service providers to ensure proactive cybersecurity measures are in place.
                    • Updating Network Security (00:27:58) Discussion on the importance of regularly updating network firewalls, equipment, and passwords to prevent hacking and security breaches.
                    • The Risks of Delaying Updates (00:28:51) Exploration of the consequences of not updating desktops, including vulnerabilities, outdated patches, and potential hacking threats.
                    • Password Management and Security (00:30:41) Advice on using password managers, generating unique passwords, and the importance of having strong, lengthy passwords to enhance security.
                    • The importance of strong passwords and data encryption (00:37:03) Discussion on the significance of using strong passwords and encrypting data to protect against cyber threats.
                    • Securing networks and vulnerabilities (00:37:54) Exploration of the importance of securing networks, including the use of firewalls and regular security scans, to prevent hacking and data breaches.
                    • Understanding APIs and their role in data protection (00:39:34) Explanation of APIs (Application Programming Interfaces) as a means of limiting data access between systems and the importance of authentication in ensuring secure communication.
                    • Take baby steps to minimize risk (00:46:05) The importance of taking small steps to implement cybersecurity measures and reduce the risk for business owners.
                    • Be the harder target (00:47:11) Being proactive in implementing security measures, such as cameras and updates, to make your business a less vulnerable target for hackers.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>
                    Is your business prepared for cyber-attacks? It's not a question of 'if' it's a question of 'when.' Our panel discusses the importance of network security and protecting businesses from cyber threats. They emphasize the need for multiple layers of protection, including two-factor authentication, and caution against phishing attacks. They also highlight the importance of training employees to recognize such threats and having a proactive approach to cybersecurity. Let's stay ahead of potential threats and make it more difficult for hackers to target our businesses. Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris’s previous episodes HERE Jay Mikulovich, founder and CEO of Revival Technology LLC. Stan Stokes, Founder & CEO of Iron Fist Marketing Consultants. Stan's previous episodes HERE Show Notes:
                    • Watch Full Video
                    • The importance of two-factor authentication (00:02:07) Explains the significance of using two-factor authentication to add an extra layer of security to passwords.
                    • The vulnerability of software packages (00:03:48) Discusses how no software is perfect and can have vulnerabilities, emphasizing the need for multiple layers of security.
                    • The dangers of phishing attacks (00:08:06) Explains the concept of phishing and how hackers use email to trick users into clicking on malicious links or attachments.
                    • The challenges of being reactive to security breaches (00:10:04) The difficulties of being reactive to security breaches and emphasize the importance of being proactive in protecting business operations.
                    • The vulnerabilities of relying on technology (00:11:24) The vulnerabilities of relying heavily on technology and the need for shop owners to understand their level of vulnerability and seek expert advice.
                    • The importance of backups and cybersecurity measures (00:20:38) Discussion on the need for backup plans, having multiple backups, and the importance of cybersecurity measures to protect against potential data loss or breaches.
                    • Difference between IT support and network security (00:23:39) Explaining the distinction between IT support and network security, and the importance of understanding and vetting service providers to ensure proactive cybersecurity measures are in place.
                    • Updating Network Security (00:27:58) Discussion on the importance of regularly updating network firewalls, equipment, and passwords to prevent hacking and security breaches.
                    • The Risks of Delaying Updates (00:28:51) Exploration of the consequences of not updating desktops, including vulnerabilities, outdated patches, and potential hacking threats.
                    • Password Management and Security (00:30:41) Advice on using password managers, generating unique passwords, and the importance of having strong, lengthy passwords to enhance security.
                    • The importance of strong passwords and data encryption (00:37:03) Discussion on the significance of using strong passwords and encrypting data to protect against cyber threats.
                    • Securing networks and vulnerabilities (00:37:54) Exploration of the importance of securing networks, including the use of firewalls and regular security scans, to prevent hacking and data breaches.
                    • Understanding APIs and their role in data protection (00:39:34) Explanation of APIs (Application Programming Interfaces) as a means of limiting data access between systems and the importance of authentication in ensuring secure communication.
                    • Take baby steps to minimize risk (00:46:05) The importance of taking small steps to implement cybersecurity measures and reduce the risk for business owners.
                    • Be the harder target (00:47:11) Being proactive in implementing security measures, such as cameras and updates, to make your business a less vulnerable target for hackers.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    a8386de6-5fca-4f10-a975-4f6c9b82f6afThu, 02 Nov 2023 00:15:00 -040048:32falsefull352352                    Psychology of Refusal to Evolve with Bryan Pollock [E107] - Automotive Field TheoryPsychology of Refusal to Evolve with Bryan Pollock [E107] - Automotive Field Theory"We're going to talk about loss aversion, which risk aversion is essentially you don't want to risk anything, right? You don't like uncertainty, and you're willing to lose out big due to uncertainty and miscalculation. Loss aversion is when human beings really are essentially wired to dislike the loss of anything more than they like the gain of anything. It's more painful to lose something than gain it in the first place."

                    "The tech's been working there for like a decade, so they have ten years invested. And their sunk cost fallacy is I have all this time invested here; I can't leave."

                    Matt Fanslow and Bryan Pollock discuss the increasing role of technology in auto repair, the importance of following manufacturer guidelines, the need for a dedicated technology specialist, and the psychological aspects of decision-making in the industry, touching on loss aversion and the sunk cost fallacy.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    "We're going to talk about loss aversion, which risk aversion is essentially you don't want to risk anything, right? You don't like uncertainty, and you're willing to lose out big due to uncertainty and miscalculation. Loss aversion is when human beings really are essentially wired to dislike the loss of anything more than they like the gain of anything. It's more painful to lose something than gain it in the first place."

                    "The tech's been working there for like a decade, so they have ten years invested. And their sunk cost fallacy is I have all this time invested here; I can't leave."

                    Matt Fanslow and Bryan Pollock discuss the increasing role of technology in auto repair, the importance of following manufacturer guidelines, the need for a dedicated technology specialist, and the psychological aspects of decision-making in the industry, touching on loss aversion and the sunk cost fallacy.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    2566193b-0b72-42b4-898f-976460f166d5Wed, 01 Nov 2023 00:15:00 -040001:05:09falsebonus                    Life After the Reservation: Winning Friends and Humbly Influencing People with Kendall Warnock [E072] - The Auto Repair Marketing PodcastLife After the Reservation: Winning Friends and Humbly Influencing People with Kendall Warnock [E072] - The Auto Repair Marketing PodcastInspiring story of a shop owner Kendall Warnock who went from growing up on a Native American reservation to successfully owning and operating a thriving business.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • Growing up on the reservation (00:03:20) Kendall shares his experience of growing up on the Omaha Indian Reservation and the challenges he faced.
                    • Moving to Lincoln, Nebraska (00:05:20) Kendall talks about his move to Lincoln, Nebraska, a city with a population of 300,000, and his initial struggles to adapt.
                    • Breaking point and determination (00:07:08) Kendall recounts a pivotal moment in his life when he decided to make a change and stop using food stamps, showing his determination to create a better future.
                    • The turning point (00:08:00) Kendall discusses the moment when he decided to stop using food stamps and make a change in his life.
                    • Working in the automotive industry (00:08:23) Kendalls experience working at different shops and dealerships before starting his own business.
                    • Moving to downtown Lincoln (00:13:35) Kendall talks about the decision to move his shop to downtown Lincoln and the challenges and successes that came with it.
                    • The road construction project and downsizing (00:15:38) How a road construction project and their failure to downsize led to the demise of their shop.
                    • Moving back to Louisiana (00:16:47) Felt called by the Lord to move back to Louisiana after closing their shop and going through bankruptcy.
                    • The importance of coaching and getting support (00:19:33) The importance of getting coaching and support in orderto understand the business side of running a shop and improve as a business owner.
                    • Maintaining Relationships and Seeking Growth (00:22:36) Discussion on the importance of maintaining relationships but also recognizing the need to seek growth outside of one's comfort zone.
                    • Taking Care of Yourself for Business Success (00:24:26) Emphasis on the importance of prioritizing personal health and fitness to ensure the ability to lead and support a team.
                    • Core Values and Hiring Practices (00:27:19)Exploration of the company's core values, including integrity, pride, passion, giving back, humility, and consistent improvement, and how they inform hiring decisions and daily operations.
                    • Marketing with Billboards (00:30:16) Discussion of using electronic billboards to target specific audiences and track ROI.
                    • Radio Advertising (00:33:08) Exploration of the benefits and challenges of radio advertising, including a partnership with a local sports station.
                    • Authentic Social Media Presence (00:35:50) Importance of showcasing personal values, team dynamics, and family life on social media to build trust and connection with customers.
                    • Kendall's introduction to "How to Win Friends and Influence People" (00:37:54) Kendall talks about how he was introduced to the book "How to Win Friends and Influence People" by Dale Carnegie and how it has had a profound impact on his life.
                    • Offer to send the book to the first three people who email (00:40:28)In honor of Kendall, the host offers to send a copy of "How to Win Friends and Influence People" to the first three people who email their address, emphasizing the life-changing impact of the book. podcast@shopmarketingpros.com

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    ]]>                    Inspiring story of a shop owner Kendall Warnock who went from growing up on a Native American reservation to successfully owning and operating a thriving business.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • Growing up on the reservation (00:03:20) Kendall shares his experience of growing up on the Omaha Indian Reservation and the challenges he faced.
                    • Moving to Lincoln, Nebraska (00:05:20) Kendall talks about his move to Lincoln, Nebraska, a city with a population of 300,000, and his initial struggles to adapt.
                    • Breaking point and determination (00:07:08) Kendall recounts a pivotal moment in his life when he decided to make a change and stop using food stamps, showing his determination to create a better future.
                    • The turning point (00:08:00) Kendall discusses the moment when he decided to stop using food stamps and make a change in his life.
                    • Working in the automotive industry (00:08:23) Kendalls experience working at different shops and dealerships before starting his own business.
                    • Moving to downtown Lincoln (00:13:35) Kendall talks about the decision to move his shop to downtown Lincoln and the challenges and successes that came with it.
                    • The road construction project and downsizing (00:15:38) How a road construction project and their failure to downsize led to the demise of their shop.
                    • Moving back to Louisiana (00:16:47) Felt called by the Lord to move back to Louisiana after closing their shop and going through bankruptcy.
                    • The importance of coaching and getting support (00:19:33) The importance of getting coaching and support in orderto understand the business side of running a shop and improve as a business owner.
                    • Maintaining Relationships and Seeking Growth (00:22:36) Discussion on the importance of maintaining relationships but also recognizing the need to seek growth outside of one's comfort zone.
                    • Taking Care of Yourself for Business Success (00:24:26) Emphasis on the importance of prioritizing personal health and fitness to ensure the ability to lead and support a team.
                    • Core Values and Hiring Practices (00:27:19)Exploration of the company's core values, including integrity, pride, passion, giving back, humility, and consistent improvement, and how they inform hiring decisions and daily operations.
                    • Marketing with Billboards (00:30:16) Discussion of using electronic billboards to target specific audiences and track ROI.
                    • Radio Advertising (00:33:08) Exploration of the benefits and challenges of radio advertising, including a partnership with a local sports station.
                    • Authentic Social Media Presence (00:35:50) Importance of showcasing personal values, team dynamics, and family life on social media to build trust and connection with customers.
                    • Kendall's introduction to "How to Win Friends and Influence People" (00:37:54) Kendall talks about how he was introduced to the book "How to Win Friends and Influence People" by Dale Carnegie and how it has had a profound impact on his life.
                    • Offer to send the book to the first three people who email (00:40:28)In honor of Kendall, the host offers to send a copy of "How to Win Friends and Influence People" to the first three people who email their address, emphasizing the life-changing impact of the book. podcast@shopmarketingpros.com

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    ]]>                    0680631c-e053-4788-92dc-bcb4dc589d18Wed, 01 Nov 2023 00:15:00 -040042:25falsebonus                    Are You Turning Wrenches or Turning Profits? The Impact of Business Coaching [RR 897]Are You Turning Wrenches or Turning Profits? The Impact of Business CoachingRecorded Live at ASTE 2023 Maryann Croce and Maylan Newton highlight the importance of readiness for coaching, understanding motivations and goals, and the commitment required for positive change. The conversation also covers the significance of financial literacy, the challenges of understanding financials, and the role of coaches in helping individuals make better business decisions.
                    Maryann, Small Biz Vantage. Maryann’s previous episodes HERE.
                    Maylan Newton, ESI- Educational Seminars Institute. Maylan’s previous Episodes HERE

                    Show Notes

                    • Watch Full Video
                    • Assessing readiness for coaching (00:05:32) Discussion on the importance of asking why coaching, why now, and why the particular coach.
                    • Commitment required for coaching (00:06:58) Exploration of the need for clients to be willing to put in the work and effort required for coaching.
                    • The role of a coach (00:07:40) Insight into the role of a coach in pushing and motivating clients to take action and make positive changes.
                    • The importance of implementation (00:08:30) Discusses the importance of implementing coaching advice and making necessary changes to see results.
                    • Preparing a business for sale (00:09:12) Explains the process of preparing a business for sale, including the necessary steps and time commitment.
                    • Understanding financials and cash flow (00:11:04) Highlights the challenges of understanding financial statements, the importance of cash flow statements, and the role of a coach in helping business owners navigate financials.
                    • The importance of gross profit (00:17:00) Discussion on the significance of focusing on gross profit rather than gross sales and the impact it has on the financial success of a business.
                    • Assessing business readiness for coaching (00:19:08) Exploration of the assessment process and its role in identifying areas of improvement and determining the need for coaching.
                    • The need for standard operating procedures (00:23:36) Highlighting the lack of standard operating procedures in the automotive industry and the importance of implementing them for efficient business operations.
                    • The importance of understanding financial data (00:24:34) Discussion on the lack of understanding and confusion surrounding financial data.
                    • Challenges in raising hourly rates (00:25:46) Anecdote about raising hourly rates and the resistance from business owners, with a focus on the emotional attachment and excuses.
                    • The need for sustainable business practices (00:31:04) Highlighting the importance of not only profitability but also sustainability and enjoyment in running a business, with a focus on work-life balance and personal fulfillment.
                    • The reasons why people seek coaching (00:33:08) Exploration of the reasons why individuals in the automotive industry seek coaching, including unfulfilled dreams and lack of return on effort.
                    • The circumstances around firing a client (00:36:09) Conversation about the circumstances that may lead to firing a client, such as lack of value or repeated excuses, and the importance of decision-making in coaching relationships.
                    • The evolution and growth of individuals and businesses (00:39:26) How coaches can help individuals and businesses evolve and succeed, and the importance of creating a supportive environment.
                    • The importance of a 30,000 foot view in business (00:41:07) The conversation explores how coaches can provide a broader perspective of the business and help owners see the bigger picture.
                    • The need for regular assessment and adjustment of labor rates (00:43:38) The recommendation of conducting a yearly review of labor rates and the importance of factoring in inflation and expenses when determining the rates.
                    • Financial planning and the role of spouses (00:47:59) Exploration of the need for financial planning, including savings accounts and the role of spouses in supporting the business without being on the payroll.
                    • The importance of a good fit with a coach (00:49:50) Emphasis on the need for a good fit and compatibility with a coach for effective coaching and communication.

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    Recorded Live at ASTE 2023 Maryann Croce and Maylan Newton highlight the importance of readiness for coaching, understanding motivations and goals, and the commitment required for positive change. The conversation also covers the significance of financial literacy, the challenges of understanding financials, and the role of coaches in helping individuals make better business decisions.
                    Maryann, Small Biz Vantage. Maryann’s previous episodes HERE.
                    Maylan Newton, ESI- Educational Seminars Institute. Maylan’s previous Episodes HERE

                    Show Notes

                    • Watch Full Video
                    • Assessing readiness for coaching (00:05:32) Discussion on the importance of asking why coaching, why now, and why the particular coach.
                    • Commitment required for coaching (00:06:58) Exploration of the need for clients to be willing to put in the work and effort required for coaching.
                    • The role of a coach (00:07:40) Insight into the role of a coach in pushing and motivating clients to take action and make positive changes.
                    • The importance of implementation (00:08:30) Discusses the importance of implementing coaching advice and making necessary changes to see results.
                    • Preparing a business for sale (00:09:12) Explains the process of preparing a business for sale, including the necessary steps and time commitment.
                    • Understanding financials and cash flow (00:11:04) Highlights the challenges of understanding financial statements, the importance of cash flow statements, and the role of a coach in helping business owners navigate financials.
                    • The importance of gross profit (00:17:00) Discussion on the significance of focusing on gross profit rather than gross sales and the impact it has on the financial success of a business.
                    • Assessing business readiness for coaching (00:19:08) Exploration of the assessment process and its role in identifying areas of improvement and determining the need for coaching.
                    • The need for standard operating procedures (00:23:36) Highlighting the lack of standard operating procedures in the automotive industry and the importance of implementing them for efficient business operations.
                    • The importance of understanding financial data (00:24:34) Discussion on the lack of understanding and confusion surrounding financial data.
                    • Challenges in raising hourly rates (00:25:46) Anecdote about raising hourly rates and the resistance from business owners, with a focus on the emotional attachment and excuses.
                    • The need for sustainable business practices (00:31:04) Highlighting the importance of not only profitability but also sustainability and enjoyment in running a business, with a focus on work-life balance and personal fulfillment.
                    • The reasons why people seek coaching (00:33:08) Exploration of the reasons why individuals in the automotive industry seek coaching, including unfulfilled dreams and lack of return on effort.
                    • The circumstances around firing a client (00:36:09) Conversation about the circumstances that may lead to firing a client, such as lack of value or repeated excuses, and the importance of decision-making in coaching relationships.
                    • The evolution and growth of individuals and businesses (00:39:26) How coaches can help individuals and businesses evolve and succeed, and the importance of creating a supportive environment.
                    • The importance of a 30,000 foot view in business (00:41:07) The conversation explores how coaches can provide a broader perspective of the business and help owners see the bigger picture.
                    • The need for regular assessment and adjustment of labor rates (00:43:38) The recommendation of conducting a yearly review of labor rates and the importance of factoring in inflation and expenses when determining the rates.
                    • Financial planning and the role of spouses (00:47:59) Exploration of the need for financial planning, including savings accounts and the role of spouses in supporting the business without being on the payroll.
                    • The importance of a good fit with a coach (00:49:50) Emphasis on the need for a good fit and compatibility with a coach for effective coaching and communication.

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    fdb47bb7-6a65-460b-aded-a4e99461f3f4Tue, 31 Oct 2023 00:15:00 -040050:26falsefull897897                    Re-Defining Value in Auto Repair: Why Pricing Right is a Win-Win-Win for All [E136] - Chris Cotton Weekly BlitzRe-Defining Value in Auto Repair: Why Pricing Right is a Win-Win-Win for All [E136] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermind


                    In this episode of the "Weekly Blitz" podcast, host Coach Chris Cotton discusses the concept of value in the auto repair business. He emphasizes that value goes beyond price, encompassing quality service, skilled labor, genuine parts, and transparency. Cotton debunks the myth that being the cheapest shop guarantees success, instead advocating for a balance between price, quality, and value. He also highlights the link between staff compensation and value, stating that a well-compensated team is more motivated and productive, enhancing the overall customer experience.

                    The concept of value and self-esteem [00:01:02] Discusses the importance of shop owners valuing themselves and their businesses in order to show value to customers and potential employees.


                    Defining value from a customer's perspective [00:02:14] Explains how customers perceive value as the total package of quality service, skilled labor, genuine parts, transparency, and other benefits.


                    The balance of price, quality, and value [00:03:20] Highlights the importance of striking the right balance between price and quality to provide real value to customers, debunking the myth that the cheapest prices are always the best.



                    Connect with Chris:


                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix

                    ]]>                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermind


                    In this episode of the "Weekly Blitz" podcast, host Coach Chris Cotton discusses the concept of value in the auto repair business. He emphasizes that value goes beyond price, encompassing quality service, skilled labor, genuine parts, and transparency. Cotton debunks the myth that being the cheapest shop guarantees success, instead advocating for a balance between price, quality, and value. He also highlights the link between staff compensation and value, stating that a well-compensated team is more motivated and productive, enhancing the overall customer experience.

                    The concept of value and self-esteem [00:01:02] Discusses the importance of shop owners valuing themselves and their businesses in order to show value to customers and potential employees.


                    Defining value from a customer's perspective [00:02:14] Explains how customers perceive value as the total package of quality service, skilled labor, genuine parts, transparency, and other benefits.


                    The balance of price, quality, and value [00:03:20] Highlights the importance of striking the right balance between price and quality to provide real value to customers, debunking the myth that the cheapest prices are always the best.



                    Connect with Chris:


                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix

                    ]]>                    e822a39b-6c39-45ce-9cf5-944ffadbf3d2Mon, 30 Oct 2023 00:15:00 -040007:50falsebonus                    Making a Course Correction with Wesley Adams [AW 181]Making a Course Correction with Wesley Adams
                    Wesley Adams, a shop manager and radio host from Cincinnati shares his experiences in leadership, the importance of course correction in business, and the value of continuous learning. He discusses his mentorship under his boss, Bryan Kauffeld, and the adjustments they made in their business during the COVID-19 pandemic. Wesley also talks about his recent shift to managing a transmission shop and the importance of intuition and situational awareness in his role. Wesley Adams, Ulmer’s Auto Care, Cincinnati, OH.

                    Show Notes:

                    • Watch Full Video
                    • Course Correction (00:01:03) The concept of course correction in various aspects of life and business.
                    • Trusting Your Team (00:06:00) Wesley Adams talks about the importance of trusting your team and seeking honest feedback for making course corrections in business.
                    • The mentorship conversation (00:08:58) Wesley talks about his boss, Bryan Kauffeld, being his mentor and teaching him about life, business, and leadership.
                    • Course correction after COVID (00:10:12) Wesley discusses how the COVID pandemic forced them to make course corrections and look for new opportunities to improve and grow.
                    • Learning to manage a transmission shop (00:10:37) Wesley talks about the challenges and learning experiences of managing a transmission shop, including different business processes and sales tactics.
                    • The importance of understanding people and their attitudes (00:16:48) Wesley discusses the importance of knowing the attitudes and personal lives of team members in order to effectively manage a business.
                    • The value of incremental improvements (00:18:05) Wesley emphasizes that small, intentional course corrections and marginal gains over time can lead to significant success.
                    • Wesley's background and moral compass (00:18:41) Wesley shares his background and how his experiences shaped his moral compass, leading him to prioritize honesty and teaching in his approach to sales and leadership.

                    Thanks to our Partner, Dorman Trainings.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>
                    Wesley Adams, a shop manager and radio host from Cincinnati shares his experiences in leadership, the importance of course correction in business, and the value of continuous learning. He discusses his mentorship under his boss, Bryan Kauffeld, and the adjustments they made in their business during the COVID-19 pandemic. Wesley also talks about his recent shift to managing a transmission shop and the importance of intuition and situational awareness in his role. Wesley Adams, Ulmer’s Auto Care, Cincinnati, OH.

                    Show Notes:

                    • Watch Full Video
                    • Course Correction (00:01:03) The concept of course correction in various aspects of life and business.
                    • Trusting Your Team (00:06:00) Wesley Adams talks about the importance of trusting your team and seeking honest feedback for making course corrections in business.
                    • The mentorship conversation (00:08:58) Wesley talks about his boss, Bryan Kauffeld, being his mentor and teaching him about life, business, and leadership.
                    • Course correction after COVID (00:10:12) Wesley discusses how the COVID pandemic forced them to make course corrections and look for new opportunities to improve and grow.
                    • Learning to manage a transmission shop (00:10:37) Wesley talks about the challenges and learning experiences of managing a transmission shop, including different business processes and sales tactics.
                    • The importance of understanding people and their attitudes (00:16:48) Wesley discusses the importance of knowing the attitudes and personal lives of team members in order to effectively manage a business.
                    • The value of incremental improvements (00:18:05) Wesley emphasizes that small, intentional course corrections and marginal gains over time can lead to significant success.
                    • Wesley's background and moral compass (00:18:41) Wesley shares his background and how his experiences shaped his moral compass, leading him to prioritize honesty and teaching in his approach to sales and leadership.

                    Thanks to our Partner, Dorman Trainings.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    14236d78-0f38-488e-99d6-707e0da810a5Sat, 28 Oct 2023 00:15:00 -040024:31falsefull181181                    Unlocking Higher Levels of Learning [896]Unlocking Higher Levels of Learning Recorded Live at ASTE 2023, Jim Cokonis kicks off the conversation with a mention of the late Anthony Williams and his innovative concept of "the Sage on the Stage" in training and education. This approach emphasizes the importance of learners discovering knowledge on their own, rather than being passive recipients of information. Jim also discusses his role as the Executive Director of the Auto Talent Co-Op led by John Gustafson in California, a non-profit organization aimed to solve the talent gap and technician shortage in the industry. Jim Cokonis, Executive Director, Auto Talent Co-Op Show Notes
                    • Watch Full Video
                    • The stage on the stage (00:04:44) Discussion on the traditional teaching method of standing in front of a room and delivering content.
                    • Engaging learners at a deeper level (00:05:43) Exploration of different learning styles and the importance of engaging learners in activities for better understanding.
                    • Teach to learn (00:06:33) The concept of teaching as a way to deepen one's own understanding and become an expert in a specific area.
                    • Developing a learning environment in the shop (00:08:33) Discussion about tools and techniques to foster a learning environment in the shop.
                    • Constantly refining content in training (00:09:42) The commitment to continuously update and improve training content, including peer review and addressing technical accuracy.
                    • The importance of engaging learners (00:17:57) Discussion about the value of actively listening and taking notes while learning from a podcast.
                    • Anthony Williams' impact (00:18:28) Reflection on the influence of Anthony Williams and his passionate approach to education.
                    • The Auto Talent Co-Op and technician shortage (00:19:21) Exploration of the Auto Talent Co-Op and its mission to address the ongoing technician shortage in the automotive industry.
                    • The importance of mentorship (00:28:48) Discussion about the qualities and skills required to be a good mentor, and the need for mentorship training.
                    • The value of certifications (00:31:33) Exploring the significance of certifications in verifying technicians' abilities and the need for businesses to qualify to employ certified technicians.
                    • Assessing the worthiness of a business (00:33:29) Examining whether a business is doing all the right things to attract and retain talented individuals, and the importance of creating a sticky organizational culture.
                    • The importance of tracking expenses (00:35:03) Discussion about the significance of understanding cost increases over time and its impact on income.
                    • The value of follow-up and assessment in training (00:37:04) Emphasis on the need for continuous learning and evaluation after attending training events.
                    • The evolution of opinions and the importance of being open-minded (00:38:19) Exploration of the concept of evolving opinions and the need to remain open to reforming and reshaping one's perspective.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                     Recorded Live at ASTE 2023, Jim Cokonis kicks off the conversation with a mention of the late Anthony Williams and his innovative concept of "the Sage on the Stage" in training and education. This approach emphasizes the importance of learners discovering knowledge on their own, rather than being passive recipients of information. Jim also discusses his role as the Executive Director of the Auto Talent Co-Op led by John Gustafson in California, a non-profit organization aimed to solve the talent gap and technician shortage in the industry. Jim Cokonis, Executive Director, Auto Talent Co-Op Show Notes
                    • Watch Full Video
                    • The stage on the stage (00:04:44) Discussion on the traditional teaching method of standing in front of a room and delivering content.
                    • Engaging learners at a deeper level (00:05:43) Exploration of different learning styles and the importance of engaging learners in activities for better understanding.
                    • Teach to learn (00:06:33) The concept of teaching as a way to deepen one's own understanding and become an expert in a specific area.
                    • Developing a learning environment in the shop (00:08:33) Discussion about tools and techniques to foster a learning environment in the shop.
                    • Constantly refining content in training (00:09:42) The commitment to continuously update and improve training content, including peer review and addressing technical accuracy.
                    • The importance of engaging learners (00:17:57) Discussion about the value of actively listening and taking notes while learning from a podcast.
                    • Anthony Williams' impact (00:18:28) Reflection on the influence of Anthony Williams and his passionate approach to education.
                    • The Auto Talent Co-Op and technician shortage (00:19:21) Exploration of the Auto Talent Co-Op and its mission to address the ongoing technician shortage in the automotive industry.
                    • The importance of mentorship (00:28:48) Discussion about the qualities and skills required to be a good mentor, and the need for mentorship training.
                    • The value of certifications (00:31:33) Exploring the significance of certifications in verifying technicians' abilities and the need for businesses to qualify to employ certified technicians.
                    • Assessing the worthiness of a business (00:33:29) Examining whether a business is doing all the right things to attract and retain talented individuals, and the importance of creating a sticky organizational culture.
                    • The importance of tracking expenses (00:35:03) Discussion about the significance of understanding cost increases over time and its impact on income.
                    • The value of follow-up and assessment in training (00:37:04) Emphasis on the need for continuous learning and evaluation after attending training events.
                    • The evolution of opinions and the importance of being open-minded (00:38:19) Exploration of the concept of evolving opinions and the need to remain open to reforming and reshaping one's perspective.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    40c105e1-b999-4872-b7e9-61874a2a81f2Fri, 27 Oct 2023 00:15:00 -040039:17falsefull896896                    Is My Business Worthless? [E089] - Business By The NumbersIs My Business Worthless? [E089] - Business By The NumbersThis week on Business by the Numbers, Hunt gets into business valuation: from tangible assets to the nuances of reputation and team value, all underlined by real client stories. Every business has value, and understanding it is pivotal for both sellers and buyers. Adapt and strategize for the future by exploring:

                    • Valuation Nuances: Beyond the typical metrics, understanding true business worth.

                    • Client Spotlight: Challenges of valuing businesses with unique personal touches.

                    • Reputation & Team Value: A deep dive into the weight of a good reputation and a skilled team, as well as the impact of long-standing positive reviews.

                    • Business Relocation: The challenges and strategies involved.

                    • Team Dynamics: Unpacking why a skilled team can be the prime motivator for buyers.

                    • Pricing Considerations: The balance and challenges of pricing strategies.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    This week on Business by the Numbers, Hunt gets into business valuation: from tangible assets to the nuances of reputation and team value, all underlined by real client stories. Every business has value, and understanding it is pivotal for both sellers and buyers. Adapt and strategize for the future by exploring:

                    • Valuation Nuances: Beyond the typical metrics, understanding true business worth.

                    • Client Spotlight: Challenges of valuing businesses with unique personal touches.

                    • Reputation & Team Value: A deep dive into the weight of a good reputation and a skilled team, as well as the impact of long-standing positive reviews.

                    • Business Relocation: The challenges and strategies involved.

                    • Team Dynamics: Unpacking why a skilled team can be the prime motivator for buyers.

                    • Pricing Considerations: The balance and challenges of pricing strategies.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    f88874c7-53b0-4a9b-b7a9-9d839f7ee94eThu, 26 Oct 2023 00:15:00 -040039:19falsebonus                    Are You Stealing From Yourself? [THA 351]Are You Stealing From Yourself?
                    "When you take cash from the business, you are strangling cash flow, and you end up in a situation where you can't pay your bills." Murray Voth, Rick White, and Bill Haas discuss the consequences of not reporting income, the importance of understanding cash flow in business, the pitfalls of tax evasion, and using personal credit cards for business expenses. It's not just about making money, but also about managing it effectively. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. Bill Haas, Haas Performance Consulting, Bill’s previous episodes HERE. Show Notes:
                    • Watch Full Video
                    • Stealing from yourself and the consequences of not reporting income (00:01:29) Discussion on the potential consequences of not reporting income and the impact it can have on succession or eventual sale of a business.
                    • The importance of cash flow and its impact on paying bills (00:03:01) Exploration of how taking cash out of a business can strangle cash flow and lead to difficulty in paying bills.
                    • Being a role model in business and the value of ethical behavior (00:06:37) Discussion on the importance of being a role model in business, including paying for personal expenses and setting an example for employees.
                    • Profit and Taxes (00:10:21) The misconception of avoiding taxes in business and the challenge of having positive cash flow but negative profit.
                    • Personal Expenses on Business Credit Card (00:12:03) The consequences of using personal credit cards for business expenses and the tax implications of treating it as a shareholder distribution.
                    • The concept of profit first (00:19:06) Mention of Mike Michalowicz's book "Profit First" and the idea of paying oneself as a business owner.
                    • The consequences of not reporting income (00:20:27) A story about a shop owner trying to sell their business while hiding income, and the potential legal consequences of normalizing income statements for the purpose of selling a business.
                    • The consequences of not reporting income (00:24:36) Discussion on the importance of planning and preparing for taxes, and the potential legal and financial consequences of not reporting income.
                    • The need for processes and accountability in end-of-day closing (00:27:17) Conversation about the necessity of implementing disciplined processes and accountability measures to ensure accurate end-of-day closing, including balancing cash, credit card payments, and accounts receivable.
                    • Using budgets and comparing to previous years (00:33:56) Exploring the use of budget and previous year's numbers in analyzing the profit and loss statement for better understanding of the business.
                    • The impact of stealing from oneself on business valuation (00:37:42) The consequences of stealing from oneself on the valuation of the business when it comes to selling or succession planning.
                    • The consequences of not reporting income (00:40:16) Discussion on the importance of running a business independently and the negative consequences of stealing cash and not reporting income.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>
                    "When you take cash from the business, you are strangling cash flow, and you end up in a situation where you can't pay your bills." Murray Voth, Rick White, and Bill Haas discuss the consequences of not reporting income, the importance of understanding cash flow in business, the pitfalls of tax evasion, and using personal credit cards for business expenses. It's not just about making money, but also about managing it effectively. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. Bill Haas, Haas Performance Consulting, Bill’s previous episodes HERE. Show Notes:
                    • Watch Full Video
                    • Stealing from yourself and the consequences of not reporting income (00:01:29) Discussion on the potential consequences of not reporting income and the impact it can have on succession or eventual sale of a business.
                    • The importance of cash flow and its impact on paying bills (00:03:01) Exploration of how taking cash out of a business can strangle cash flow and lead to difficulty in paying bills.
                    • Being a role model in business and the value of ethical behavior (00:06:37) Discussion on the importance of being a role model in business, including paying for personal expenses and setting an example for employees.
                    • Profit and Taxes (00:10:21) The misconception of avoiding taxes in business and the challenge of having positive cash flow but negative profit.
                    • Personal Expenses on Business Credit Card (00:12:03) The consequences of using personal credit cards for business expenses and the tax implications of treating it as a shareholder distribution.
                    • The concept of profit first (00:19:06) Mention of Mike Michalowicz's book "Profit First" and the idea of paying oneself as a business owner.
                    • The consequences of not reporting income (00:20:27) A story about a shop owner trying to sell their business while hiding income, and the potential legal consequences of normalizing income statements for the purpose of selling a business.
                    • The consequences of not reporting income (00:24:36) Discussion on the importance of planning and preparing for taxes, and the potential legal and financial consequences of not reporting income.
                    • The need for processes and accountability in end-of-day closing (00:27:17) Conversation about the necessity of implementing disciplined processes and accountability measures to ensure accurate end-of-day closing, including balancing cash, credit card payments, and accounts receivable.
                    • Using budgets and comparing to previous years (00:33:56) Exploring the use of budget and previous year's numbers in analyzing the profit and loss statement for better understanding of the business.
                    • The impact of stealing from oneself on business valuation (00:37:42) The consequences of stealing from oneself on the valuation of the business when it comes to selling or succession planning.
                    • The consequences of not reporting income (00:40:16) Discussion on the importance of running a business independently and the negative consequences of stealing cash and not reporting income.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    f21b1894-ae06-451a-b271-33efa5599bcdThu, 26 Oct 2023 00:00:00 -040041:38falsefull351351                    Kitchen Nightmares with Carm Capriotto [E106] - Automotive Field TheoryKitchen Nightmares with Carm Capriotto [E106] - Automotive Field TheoryDrawing an unexpected parallel between the automotive and food industry, it comes down to maintaining quality and ensuring customer satisfaction. Tune in or watch as a video podcast on YouTube, as Matt Fanslow and Carm Capriotto compare the struggles of a restaurant owner and a shop owner as they watch 'Kitchen Nightmares 2023 Season 1 Episode 2.'

                    Show Notes

                    • Watch Full Video Episode
                    • Watching "Kitchen Nightmares" (00:02:06) Discussion about watching the show "Kitchen Nightmares 2023 Season 1 Episode 2 with Gordon Ramsey" and the parallels between the food industry and the repair profession.
                    • The owner's emotional struggle (00:05:04) Analysis of the owner's emotional struggle and the importance of using emotions to make necessary changes in the business.
                    • The importance of focusing on the fundamentals (00:07:31) 
                    • The customer's perspective and the importance of quality (00:09:00) How the customer's perspective and experience are crucial in determining the success of a business. T
                    • The need for effective communication and leadership (00:10:42) The importance of effective communication and leadership within a business.
                    • The technician shortage (00:14:44) Discussion on the difficulty of finding good technicians and the impact of a toxic work environment.
                    • The importance of customer satisfaction (00:17:10) Drawing parallels between the restaurant industry and the automotive industry in terms of the impact of negative customer experiences.
                    • The poor attention to detail and lack of caring (00:22:10) The issue of using cheap and low-quality parts in the automotive industry, leading to potential problems and customer dissatisfaction.
                    • The struggle with pricing and gross profit (00:22:52)
                    • The importance of systems and processes in running a successful business (00:25:54) 
                    • The challenges of running a business (00:29:26) Discussion about the assumption that business owners are always successful and the high failure rate of businesses in the first few years.
                    • The importance of attention to detail (00:29:52) Exploration of the need for business owners to pay attention to every aspect of their business, including delegated responsibilities like executive chef or service advisor.
                    • The need for proper tools and communication (00:30:46) Highlighting the importance of providing the necessary tools and resources for employees to do their jobs effectively and the need for open communication between owners and employees.
                    • The pressure of handling daily challenges (00:36:24) Discussion on the pressure that technicians face in handling daily challenges and how it affects their performance.
                    • The impact of coaching and consulting in the food service business (00:38:28) Exploration of the growth of coaching, consulting, mentoring, and networking in the food service industry and how it helps businesses improve and succeed.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    ]]>                    Drawing an unexpected parallel between the automotive and food industry, it comes down to maintaining quality and ensuring customer satisfaction. Tune in or watch as a video podcast on YouTube, as Matt Fanslow and Carm Capriotto compare the struggles of a restaurant owner and a shop owner as they watch 'Kitchen Nightmares 2023 Season 1 Episode 2.'

                    Show Notes

                    • Watch Full Video Episode
                    • Watching "Kitchen Nightmares" (00:02:06) Discussion about watching the show "Kitchen Nightmares 2023 Season 1 Episode 2 with Gordon Ramsey" and the parallels between the food industry and the repair profession.
                    • The owner's emotional struggle (00:05:04) Analysis of the owner's emotional struggle and the importance of using emotions to make necessary changes in the business.
                    • The importance of focusing on the fundamentals (00:07:31) 
                    • The customer's perspective and the importance of quality (00:09:00) How the customer's perspective and experience are crucial in determining the success of a business. T
                    • The need for effective communication and leadership (00:10:42) The importance of effective communication and leadership within a business.
                    • The technician shortage (00:14:44) Discussion on the difficulty of finding good technicians and the impact of a toxic work environment.
                    • The importance of customer satisfaction (00:17:10) Drawing parallels between the restaurant industry and the automotive industry in terms of the impact of negative customer experiences.
                    • The poor attention to detail and lack of caring (00:22:10) The issue of using cheap and low-quality parts in the automotive industry, leading to potential problems and customer dissatisfaction.
                    • The struggle with pricing and gross profit (00:22:52)
                    • The importance of systems and processes in running a successful business (00:25:54) 
                    • The challenges of running a business (00:29:26) Discussion about the assumption that business owners are always successful and the high failure rate of businesses in the first few years.
                    • The importance of attention to detail (00:29:52) Exploration of the need for business owners to pay attention to every aspect of their business, including delegated responsibilities like executive chef or service advisor.
                    • The need for proper tools and communication (00:30:46) Highlighting the importance of providing the necessary tools and resources for employees to do their jobs effectively and the need for open communication between owners and employees.
                    • The pressure of handling daily challenges (00:36:24) Discussion on the pressure that technicians face in handling daily challenges and how it affects their performance.
                    • The impact of coaching and consulting in the food service business (00:38:28) Exploration of the growth of coaching, consulting, mentoring, and networking in the food service industry and how it helps businesses improve and succeed.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    ]]>                    0d33549b-ad26-4325-9249-38d8f2685a5fWed, 25 Oct 2023 00:15:00 -040043:52falsebonus                    Preparing For The Day You Hope Never Comes with Maylan Newton [E071] - The Auto Repair Marketing PodcastPreparing For The Day You Hope Never Comes with Maylan Newton [E071] - The Auto Repair Marketing PodcastMaylan Newton, founder of ESI Seminars, has a chilling story of a day that started like any other day but ended in a year-long road to recovery that gave him a passion for helping shop owners be prepared for the worst case scenario. Maylan shares his story and gives tips to make sure your team and your loved ones aren’t left with a burden in the case where the day you hope never comes, comes.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • The importance of having things in place for emergencies (00:01:06) Discussion on the impact of emergencies on businesses and the need to have contingency plans in place.
                    • The role of good staff and proper training (00:02:24) Importance of having trustworthy staff and training them properly to ensure smooth operations in case of emergencies.
                    • The need for comprehensive documentation and information sharing (00:03:13) Importance of documenting policies, procedures, passwords, legal and financial information to enable others to manage the business in case of emergencies.
                    • The stress of a technician's passing (00:07:19) The unfortunate passing of a technician and the resulting stress on the business and his wife.
                    • Lack of process for credit card machine (00:08:04) A story about a business losing money because they didn't have a process for batching out the credit card machine.
                    • Importance of planning for incapacitation (00:10:13) The importance of planning for incapacitation, such as strokes or heart attacks, and the impact it can have on the business and family.
                    • The doctor's plane crash (00:14:39) A doctor who survived a plane crash and the impact it had on his specialized medical practice.
                    • Realizing the gift (00:15:47) A conversation with his wife about his ability to inspire and motivate people, and the need to figure out what to do with his gift.
                    • Negotiating with God (00:17:14) Aconversation with God about his purpose and the request for pain relief and healing for himself and a friend.
                    • The phone calls (00:20:38) Maylan receives multiple phone calls from different associations asking him to talk about his company's survival and recovery.
                    • Committing to speaking engagements (00:21:24) Maylan commits to speaking engagements in Arizona, Las Vegas, and Kansas City to share his story.
                    • Encountering a young lady in a wheelchair (00:24:03) Maylan meets a young lady in a wheelchair and shares his philosophy of physical therapy and recovery with her.
                    • Planning for the Future (00:28:00) Discussion about the importance of creating a will and considering who will take over the business in the event of incapacitation or death.
                    • Passing on Ownership (00:28:24) Exploration of the potential issues that arise when passing on ownership of a business to someone who lacks knowledge or experience in the industry.
                    • Importance of Exit Planning (00:32:11) Emphasis on the need for business owners to have an exit plan in place and to prepare the business for succession to avoid chaos and problems in the event of unforeseen circumstances.
                    • Planning for the Unexpected (00:34:11) Importance of creating a plan for unexpected events such as illness, accidents, or death, and involving key stakeholders.
                    • Impact on the Business (00:35:37) Discussing the consequences for a business when the owner or key personnel are unable to work due to personal circumstances.
                    • Importance of Conversations and Professional Advice (00:38:20) Highlighting the need for open conversations with attorneys and professionals, such as insurance agents and real estate attorneys, to create wills, trusts, and buy-sell agreements.
                    • The importance of having a final wish (00:41:57) The realization of not having communicated their final wishes and the need to address this important topic.
                    • The comfort of having a succession plan (00:43:29) The peace of mind that comes with having a solid succession plan in place for one's business and the importance of reviewing it regularly.
                    • Planning for the future and leaving a legacy (00:46:25) The need to think beyond the day-to-day and paycheck-to-paycheck mindset, and instead focus on building businesses that provide stability for employees and leave a lasting legacy.
                    • The most powerful conversation (00:48:31) This topic discusses the significance of the conversation in this episode, emphasizing its value and the importance of taking action.
                    • The ripple effect of a traumatic event (00:49:01) TA personal story about the long-lasting impact of a traumatic event on their marriage and emphasizes the need for planning and thinking like big businesses.
                    • The importance of thinking like big businesses (00:49:30) The need for small businesses to adopt a mindset of big businesses and explains how it can lead to stability and success.
                    • Download from Maylan Newton - Shop Information Work Sheet HERE.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Blog: How To Know When You’re Not Ready for Marketing

                    Book: They Ask You Answer

                    Guide: Creating a real world marketing plan for an auto repair shop

                    Download from Maylan Newton - Shop Information Work Sheet HERE.

                    ]]>                    Maylan Newton, founder of ESI Seminars, has a chilling story of a day that started like any other day but ended in a year-long road to recovery that gave him a passion for helping shop owners be prepared for the worst case scenario. Maylan shares his story and gives tips to make sure your team and your loved ones aren’t left with a burden in the case where the day you hope never comes, comes.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • The importance of having things in place for emergencies (00:01:06) Discussion on the impact of emergencies on businesses and the need to have contingency plans in place.
                    • The role of good staff and proper training (00:02:24) Importance of having trustworthy staff and training them properly to ensure smooth operations in case of emergencies.
                    • The need for comprehensive documentation and information sharing (00:03:13) Importance of documenting policies, procedures, passwords, legal and financial information to enable others to manage the business in case of emergencies.
                    • The stress of a technician's passing (00:07:19) The unfortunate passing of a technician and the resulting stress on the business and his wife.
                    • Lack of process for credit card machine (00:08:04) A story about a business losing money because they didn't have a process for batching out the credit card machine.
                    • Importance of planning for incapacitation (00:10:13) The importance of planning for incapacitation, such as strokes or heart attacks, and the impact it can have on the business and family.
                    • The doctor's plane crash (00:14:39) A doctor who survived a plane crash and the impact it had on his specialized medical practice.
                    • Realizing the gift (00:15:47) A conversation with his wife about his ability to inspire and motivate people, and the need to figure out what to do with his gift.
                    • Negotiating with God (00:17:14) Aconversation with God about his purpose and the request for pain relief and healing for himself and a friend.
                    • The phone calls (00:20:38) Maylan receives multiple phone calls from different associations asking him to talk about his company's survival and recovery.
                    • Committing to speaking engagements (00:21:24) Maylan commits to speaking engagements in Arizona, Las Vegas, and Kansas City to share his story.
                    • Encountering a young lady in a wheelchair (00:24:03) Maylan meets a young lady in a wheelchair and shares his philosophy of physical therapy and recovery with her.
                    • Planning for the Future (00:28:00) Discussion about the importance of creating a will and considering who will take over the business in the event of incapacitation or death.
                    • Passing on Ownership (00:28:24) Exploration of the potential issues that arise when passing on ownership of a business to someone who lacks knowledge or experience in the industry.
                    • Importance of Exit Planning (00:32:11) Emphasis on the need for business owners to have an exit plan in place and to prepare the business for succession to avoid chaos and problems in the event of unforeseen circumstances.
                    • Planning for the Unexpected (00:34:11) Importance of creating a plan for unexpected events such as illness, accidents, or death, and involving key stakeholders.
                    • Impact on the Business (00:35:37) Discussing the consequences for a business when the owner or key personnel are unable to work due to personal circumstances.
                    • Importance of Conversations and Professional Advice (00:38:20) Highlighting the need for open conversations with attorneys and professionals, such as insurance agents and real estate attorneys, to create wills, trusts, and buy-sell agreements.
                    • The importance of having a final wish (00:41:57) The realization of not having communicated their final wishes and the need to address this important topic.
                    • The comfort of having a succession plan (00:43:29) The peace of mind that comes with having a solid succession plan in place for one's business and the importance of reviewing it regularly.
                    • Planning for the future and leaving a legacy (00:46:25) The need to think beyond the day-to-day and paycheck-to-paycheck mindset, and instead focus on building businesses that provide stability for employees and leave a lasting legacy.
                    • The most powerful conversation (00:48:31) This topic discusses the significance of the conversation in this episode, emphasizing its value and the importance of taking action.
                    • The ripple effect of a traumatic event (00:49:01) TA personal story about the long-lasting impact of a traumatic event on their marriage and emphasizes the need for planning and thinking like big businesses.
                    • The importance of thinking like big businesses (00:49:30) The need for small businesses to adopt a mindset of big businesses and explains how it can lead to stability and success.
                    • Download from Maylan Newton - Shop Information Work Sheet HERE.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Blog: How To Know When You’re Not Ready for Marketing

                    Book: They Ask You Answer

                    Guide: Creating a real world marketing plan for an auto repair shop

                    Download from Maylan Newton - Shop Information Work Sheet HERE.

                    ]]>                    103dde98-32b8-476d-967a-5171028a8fb4Wed, 25 Oct 2023 00:15:00 -040051:07falsebonus                    ADAS Calibration Challenges: The Need for Continuous Learning [RR 895]ADAS Calibration Challenges: The Need for Continuous LearningRecorded Live at ASTE 2023 Scott Brown discusses the evolving technology of Advanced Driver Assistance Systems (ADAS). He dives into the challenges and benefits of calibrating ADAS systems in vehicles, the future of level five automation and importance of technicians staying updated on technology advancements.
                    Scott Brown, Founder of Diagnostic Network. Scott's previous episodes HERE.

                    Show Notes

                    • Watch Full Video
                    • Advanced Driver Assistance Systems (ADAS) by Steve Zack, Kurt Shadbolt and Scott Brown 
                    • The evolution of ADAS technology (00:01:17) Scott Brown discusses his early exploration of ADAS technology and how it has become more focused over the years.
                    • Understanding computer vision in ADAS (00:02:12) Scott Brown explains how computer vision works in ADAS systems and the importance of training cars to recognize objects in their environment.
                    • Advancements in camera technology (00:04:25) Scott Brown discusses the advancements in camera technology, including the ability to remove radar sensors and rely solely on cameras for functions like cruise control and pedestrian detection.
                    • The Lane Assist Experience (00:08:03) Discussion about lane assist technology and the adjustment to driving without it.
                    • Tesla's Shift to Vision System (00:08:40) Explanation of Tesla's decision to no longer use radar sensors and instead rely on their vision system for ADAS.
                    • Static calibration challenges (00:16:38)
                    • Increasing use of cameras for dynamic calibration (00:17:32)
                    • Benefits of backup cameras (00:18:20)
                    • The importance of technology in automotive education (00:25:18) The need for updated curriculums in automotive schools and the role of technology in education.
                    • The potential career opportunities for students in automotive technology (00:27:29)
                    • The Tesla's Full Self Drive Experience (00:32:16)

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    Recorded Live at ASTE 2023 Scott Brown discusses the evolving technology of Advanced Driver Assistance Systems (ADAS). He dives into the challenges and benefits of calibrating ADAS systems in vehicles, the future of level five automation and importance of technicians staying updated on technology advancements.
                    Scott Brown, Founder of Diagnostic Network. Scott's previous episodes HERE.

                    Show Notes

                    • Watch Full Video
                    • Advanced Driver Assistance Systems (ADAS) by Steve Zack, Kurt Shadbolt and Scott Brown 
                    • The evolution of ADAS technology (00:01:17) Scott Brown discusses his early exploration of ADAS technology and how it has become more focused over the years.
                    • Understanding computer vision in ADAS (00:02:12) Scott Brown explains how computer vision works in ADAS systems and the importance of training cars to recognize objects in their environment.
                    • Advancements in camera technology (00:04:25) Scott Brown discusses the advancements in camera technology, including the ability to remove radar sensors and rely solely on cameras for functions like cruise control and pedestrian detection.
                    • The Lane Assist Experience (00:08:03) Discussion about lane assist technology and the adjustment to driving without it.
                    • Tesla's Shift to Vision System (00:08:40) Explanation of Tesla's decision to no longer use radar sensors and instead rely on their vision system for ADAS.
                    • Static calibration challenges (00:16:38)
                    • Increasing use of cameras for dynamic calibration (00:17:32)
                    • Benefits of backup cameras (00:18:20)
                    • The importance of technology in automotive education (00:25:18) The need for updated curriculums in automotive schools and the role of technology in education.
                    • The potential career opportunities for students in automotive technology (00:27:29)
                    • The Tesla's Full Self Drive Experience (00:32:16)

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    0e3ebc77-5a1a-45bf-904d-d77e5e0c5096Tue, 24 Oct 2023 00:15:00 -040033:24falsefull895895                    Running an Auto Repair Shop is Like Winning at Football: A Playbook for Success! [E135] - Chris Cotton Weekly BlitzRunning an Auto Repair Shop is Like Winning at Football: A Playbook for Success! [E135] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this episode of "The Weekly Blitz," Coach Chris Cotton uses football analogies to provide strategies for success in the auto repair business. He compares marketing and managing margins to offense and defense in football, and emphasizes the importance of managing setbacks, like penalties in a game. He also discusses the crucial role of employees and stakeholders, likening them to special teams and spectators. The episode ends with Coach Chris encouraging listeners to keep learning and growing in their business. The podcast is sponsored by Shop Marketing Pros, represented by Brian and Kimberly Walker.

                    Running an auto shop is like winning in football [00:03:15] Drawing parallels between running an auto repair shop and winning a football game, discussing offense, defense, and the importance of teamwork.

                    Offense: Your marketing strategy [00:05:33] Exploring the role of marketing in driving the business forward, emphasizing the need for an online presence and customer engagement.

                    Defense: Managing margins and operational efficiency [00:06:36] Highlighting the importance of managing costs, setting the right pricing, and ensuring an efficient operational workflow to ensure the long-term sustainability of the business.

                    Don't forget to subscribe and share [00:10:51] Encouragement to subscribe, share, leave a review, and provide input for future episodes.

                    Get in touch for questions or topics [00:10:51] Invitation to contact Chris at Auto Fix for questions or suggestions for upcoming episodes.

                    Time to rise and grind [00:10:51] Motivational message to keep learning, growing, and striving for success in the business.

                    Connect with Chris:

                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #boomersooner #oklahomasooners

                    ]]>                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this episode of "The Weekly Blitz," Coach Chris Cotton uses football analogies to provide strategies for success in the auto repair business. He compares marketing and managing margins to offense and defense in football, and emphasizes the importance of managing setbacks, like penalties in a game. He also discusses the crucial role of employees and stakeholders, likening them to special teams and spectators. The episode ends with Coach Chris encouraging listeners to keep learning and growing in their business. The podcast is sponsored by Shop Marketing Pros, represented by Brian and Kimberly Walker.

                    Running an auto shop is like winning in football [00:03:15] Drawing parallels between running an auto repair shop and winning a football game, discussing offense, defense, and the importance of teamwork.

                    Offense: Your marketing strategy [00:05:33] Exploring the role of marketing in driving the business forward, emphasizing the need for an online presence and customer engagement.

                    Defense: Managing margins and operational efficiency [00:06:36] Highlighting the importance of managing costs, setting the right pricing, and ensuring an efficient operational workflow to ensure the long-term sustainability of the business.

                    Don't forget to subscribe and share [00:10:51] Encouragement to subscribe, share, leave a review, and provide input for future episodes.

                    Get in touch for questions or topics [00:10:51] Invitation to contact Chris at Auto Fix for questions or suggestions for upcoming episodes.

                    Time to rise and grind [00:10:51] Motivational message to keep learning, growing, and striving for success in the business.

                    Connect with Chris:

                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #boomersooner #oklahomasooners

                    ]]>                    7120bc45-fe4c-4617-b14e-09dbf487ba2cMon, 23 Oct 2023 00:15:00 -040010:19falsebonus                    Succession in Real Life [AW 180]Succession in Real Life

                    Bob Ward discusses the importance of early and thorough succession planning, using real-life examples of both successful and unsuccessful transitions. Bob emphasizes the need for business owners to develop their successors and to consider their employees' career goals. It's never too early to start thinking about the future of your business and who might be capable of carrying it forward.

                    Bob Ward, President of Wardden LLC, Look for Bob’s Previous Episode HERE. Perpetual Business Co website HERE.

                    Bob Ward's Email: bob@wardden.com

                    Show Notes:

                    • Watch Full Video
                    • Real-life examples of succession planning [00:00:58] Bob and Carm discuss the importance of succession planning and share real-life examples of successful transitions.
                    • The reality of leaving a business and the need for planning [00:04:01] Bob emphasizes the importance of not procrastinating succession planning and highlights the need for business owners to plan ahead for their departure.
                    • Qualifying potential buyers and employees [00:07:21] Bob explains the process of qualifying potential buyers or key employees by discussing their desires, goals, and qualifications for taking over the business.
                    • Grooming potential buyers [00:10:22] Discussing the process of grooming potential buyers and the knowledge and qualifications they need to run the business.
                    • Success rate and honesty in the process [00:12:11] Explaining the high success rate in succession planning and the importance of being honest with both the owner and potential buyer.
                    • Internal candidate and outside buyer [00:15:33] Exploring the role of the succession planning expert when dealing with internal candidates and outside buyers, and the different considerations for each scenario.
                    • Developing the Company [00:20:12] Discussion on the importance of owners developing their skills beyond just technical expertise.
                    • Qualifying the Buyer [00:21:25] Exploration of a success story where a buyer accumulated equity equivalence over seven years to purchase a business.
                    • Failed Succession Attempts [00:25:11] Examples of failed succession attempts, including a candidate backing out at the last minute and a forced arrangement that didn't work out.
                    • Succession planning process [00:29:43] Discussion on the minimum and typical number of stages in the succession planning process, including the development and grooming of potential buyers and sellers.
                    • Starting succession planning early [00:30:27] Importance of starting succession planning at a young age, including strategies such as golden handcuffs, development agenda, and profit sharing bonuses to retain key employees and build a successful succession plan.
                    • The highest calling of leadership [00:31:26] Highlighting Harvey Firestone's quote on the growth and development of people as the highest calling of leadership, emphasizing the importance of developing others for long-term success in succession planning.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>

                    Bob Ward discusses the importance of early and thorough succession planning, using real-life examples of both successful and unsuccessful transitions. Bob emphasizes the need for business owners to develop their successors and to consider their employees' career goals. It's never too early to start thinking about the future of your business and who might be capable of carrying it forward.

                    Bob Ward, President of Wardden LLC, Look for Bob’s Previous Episode HERE. Perpetual Business Co website HERE.

                    Bob Ward's Email: bob@wardden.com

                    Show Notes:

                    • Watch Full Video
                    • Real-life examples of succession planning [00:00:58] Bob and Carm discuss the importance of succession planning and share real-life examples of successful transitions.
                    • The reality of leaving a business and the need for planning [00:04:01] Bob emphasizes the importance of not procrastinating succession planning and highlights the need for business owners to plan ahead for their departure.
                    • Qualifying potential buyers and employees [00:07:21] Bob explains the process of qualifying potential buyers or key employees by discussing their desires, goals, and qualifications for taking over the business.
                    • Grooming potential buyers [00:10:22] Discussing the process of grooming potential buyers and the knowledge and qualifications they need to run the business.
                    • Success rate and honesty in the process [00:12:11] Explaining the high success rate in succession planning and the importance of being honest with both the owner and potential buyer.
                    • Internal candidate and outside buyer [00:15:33] Exploring the role of the succession planning expert when dealing with internal candidates and outside buyers, and the different considerations for each scenario.
                    • Developing the Company [00:20:12] Discussion on the importance of owners developing their skills beyond just technical expertise.
                    • Qualifying the Buyer [00:21:25] Exploration of a success story where a buyer accumulated equity equivalence over seven years to purchase a business.
                    • Failed Succession Attempts [00:25:11] Examples of failed succession attempts, including a candidate backing out at the last minute and a forced arrangement that didn't work out.
                    • Succession planning process [00:29:43] Discussion on the minimum and typical number of stages in the succession planning process, including the development and grooming of potential buyers and sellers.
                    • Starting succession planning early [00:30:27] Importance of starting succession planning at a young age, including strategies such as golden handcuffs, development agenda, and profit sharing bonuses to retain key employees and build a successful succession plan.
                    • The highest calling of leadership [00:31:26] Highlighting Harvey Firestone's quote on the growth and development of people as the highest calling of leadership, emphasizing the importance of developing others for long-term success in succession planning.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    c37519e9-4321-4d95-817b-010f9340a3ecSat, 21 Oct 2023 00:15:00 -040033:11falsefull180180                    Conference Planning Musts! [894]Conference Planning Musts! Travis Troy, owner of Honest Wrenches, discusses the importance of conference planning and attendance for team development. He dives into the process of selecting classes, professionalism at conferences, and the significance of investing in training and planning for the future. Travis Troy, Honest Wrenches, Akeny and Des Moines, IA. Listen to Travis’ other episodes HERE Show Notes
                    • Watch Full Video
                    • Conference planning and the value of attending conferences (00:01:58) Discussion on how conferences are planned, who picks the classes, and the importance of conferences for the entire team.
                    • Determining class choices and creating a class structure (00:02:39) Exploring how classes are chosen for technicians, considering individual needs and opportunities, and creating a balanced class structure.
                    • The importance of professionalism at conferences (00:07:34) Emphasizing the importance of maintaining a professional image and behavior at conferences.
                    • The value of service advisor training (00:11:30) Importance of training service advisors for better customer interaction and improved shop performance.
                    • Making a commitment to attend future conferences (00:14:13) Encouragement to plan ahead and register for future conferences, highlighting the variety of training topics available.
                    • The power of networking (00:19:13) Discussion on the importance of networking at conferences and the benefits of connecting with other attendees.
                    • Recruiting at training events (00:20:14) Addressing the issue of recruiting employees from other shops during training events and the negative impact it can have on the industry.
                    • General Service Technician Academy (00:24:43) Announcement of the plans for the second round of the General Service Technician Academy at Vision, and the positive feedback received from the first event.
                    • The value of attending conferences (00:26:21) Discussion on the importance of bringing new people into the industry and supporting their growth.
                    • Encouraging team members to attend training (00:29:02) Suggesting a method of gauging interest in training classes and creating opportunities for team members to express their desire to attend.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                     Travis Troy, owner of Honest Wrenches, discusses the importance of conference planning and attendance for team development. He dives into the process of selecting classes, professionalism at conferences, and the significance of investing in training and planning for the future. Travis Troy, Honest Wrenches, Akeny and Des Moines, IA. Listen to Travis’ other episodes HERE Show Notes
                    • Watch Full Video
                    • Conference planning and the value of attending conferences (00:01:58) Discussion on how conferences are planned, who picks the classes, and the importance of conferences for the entire team.
                    • Determining class choices and creating a class structure (00:02:39) Exploring how classes are chosen for technicians, considering individual needs and opportunities, and creating a balanced class structure.
                    • The importance of professionalism at conferences (00:07:34) Emphasizing the importance of maintaining a professional image and behavior at conferences.
                    • The value of service advisor training (00:11:30) Importance of training service advisors for better customer interaction and improved shop performance.
                    • Making a commitment to attend future conferences (00:14:13) Encouragement to plan ahead and register for future conferences, highlighting the variety of training topics available.
                    • The power of networking (00:19:13) Discussion on the importance of networking at conferences and the benefits of connecting with other attendees.
                    • Recruiting at training events (00:20:14) Addressing the issue of recruiting employees from other shops during training events and the negative impact it can have on the industry.
                    • General Service Technician Academy (00:24:43) Announcement of the plans for the second round of the General Service Technician Academy at Vision, and the positive feedback received from the first event.
                    • The value of attending conferences (00:26:21) Discussion on the importance of bringing new people into the industry and supporting their growth.
                    • Encouraging team members to attend training (00:29:02) Suggesting a method of gauging interest in training classes and creating opportunities for team members to express their desire to attend.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    1cb86af4-b9e9-4662-83f1-ebc5c9d071fcFri, 20 Oct 2023 00:15:00 -040030:57falsefull894894                    Solar Renewable Energy Credits [E088] - Business By The NumbersSolar Renewable Energy Credits [E088] - Business By The NumbersIn this episode of Business by the Numbers, Hunt explores the world of renewable energy incentives and tax credits. From solar panel tax credits to the latest in EV charging station incentives, he breaks down some key points to help you make informed decisions for a greener future.

                    • Solar Panel Tax Credits: Explore the benefits of solar panel tax credits for both residential and commercial properties, including how to claim them on your tax return.

                    • Return on Investment (ROI): How to calculate the ROI for solar panel installations, considering factors like tax savings, utility bill reduction, and state-specific credits.

                    • EV Charging Station Tax Credit: Discover the newly introduced tax credit for commercial EV charging stations, with insights into eligibility and potential revenue streams.

                    • Geographical Limitations: Be cautious of geographical restrictions and utility company approvals when planning solar panel and EV charging station installations.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    In this episode of Business by the Numbers, Hunt explores the world of renewable energy incentives and tax credits. From solar panel tax credits to the latest in EV charging station incentives, he breaks down some key points to help you make informed decisions for a greener future.

                    • Solar Panel Tax Credits: Explore the benefits of solar panel tax credits for both residential and commercial properties, including how to claim them on your tax return.

                    • Return on Investment (ROI): How to calculate the ROI for solar panel installations, considering factors like tax savings, utility bill reduction, and state-specific credits.

                    • EV Charging Station Tax Credit: Discover the newly introduced tax credit for commercial EV charging stations, with insights into eligibility and potential revenue streams.

                    • Geographical Limitations: Be cautious of geographical restrictions and utility company approvals when planning solar panel and EV charging station installations.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    a9a56236-3e75-4b47-85eb-a895fe6159d9Thu, 19 Oct 2023 00:15:00 -040029:15falsebonus                    Why Join Our Automotive Virtual Toastmasters? [THA 350]Why Join Our Automotive Virtual Toastmasters?
                    "76% of people have glossophobia, the fear of public speaking. They fear it more than death. And it's a little bit scary that someone might fear dying more than they fear getting up in front of a group of people. But that's why you go in this safe group, you overcome, and they're all there to see you become successful." Recorded Live at ASTE 2023, Carm Capriotto welcomes Chris Cloutier, Craig O'Neill, Sara Fraser, and Tracy Capriotto, who are all Remarkable Results Toastmasters group members. They discuss the importance of effective communication, the value of joining Toastmasters to improve speaking skills, the benefits of feedback and evaluation in Toastmasters, the significance of timing in public speaking, and the need for better communication in the automotive industry. They also discuss generational differences and the challenges of relating and connecting with others. Discover how improving your speaking abilities can help you build relationships, lead with impact, and leave a lasting impression. Craig O’Neill, VP of Training, AutoFlow. Listen to Craig’s previous episodes HERE  Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris’s previous episodes HERE Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE. Show Notes:
                    • Watch Full Video
                    • Communication and Toastmasters (00:01:41) Discussion about the relevance of communication skills and the creation of a virtual Toastmasters group called Remarkable Results Toastmasters.
                    • AI and its impact (00:02:07) Conversation about the potential benefits and concerns regarding AI technology and its effect on various industries, including the automotive industry.
                    • The importance of in-person communication (00:08:13) Discussion on the significance of maintaining personal connections despite advancements in technology.
                    • The value of communication in relationships (00:09:03) Highlighting the significance of phone calls and personal interactions in maintaining relationships and connections.
                    • Toastmasters Feedback and Learning (00:16:30) Discussion about the benefits of receiving feedback and coaching in Toastmasters, and how it helps members grow and learn.
                    • Maximizing Profit without Sacrificing Service (00:17:15) Exploration of how to increase profitability in an auto repair business while maintaining quality service.
                    • The Importance of Timing in Public Speaking (00:23:44) Conversation about the discipline of speaking within a designated time frame, with examples from Toastmasters.
                    • The importance of timing in presentations (00:24:52) Discussion on the significance of timing in presentations and the discipline it requires to effectively manage time during a class or training session.
                    • The role of effective communication in improving the industry's image (00:26:23) Exploration of how effective communication can help improve the reputation and image of the industry.
                    • The importance of connecting and relating (00:32:39) Discussion on the significance of better relating and connecting in the industry, particularly in terms of communication and mastering people skills.
                    • Challenges in connecting with the next generation (00:33:43) Exploration of the difficulties in connecting with the next generation in the industry and the need for relationship building and authentic experiences.
                    • Overview of Toastmasters meetings (00:37:08) Explanation of the structure and format of Toastmasters meetings, including introductions, planned speeches, evaluations, and the fun and beneficial table topics segment.
                    • The importance of effective communication during crisis (00:47:33) Discussion on the need for leaders to connect with people and ease tensions during times of crisis.
                    • The value of Toastmasters in improving speaking skills (00:48:33) Exploration of how Toastmasters can help individuals eliminate filler words like "ums" and "uhs" in their speech.
                    • The importance of practicing and learning to become a good speaker (00:49:52) Insights into the fact that great speakers, including lawyers, are not naturally born but have put in time and practice to improve their skills.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>
                    "76% of people have glossophobia, the fear of public speaking. They fear it more than death. And it's a little bit scary that someone might fear dying more than they fear getting up in front of a group of people. But that's why you go in this safe group, you overcome, and they're all there to see you become successful." Recorded Live at ASTE 2023, Carm Capriotto welcomes Chris Cloutier, Craig O'Neill, Sara Fraser, and Tracy Capriotto, who are all Remarkable Results Toastmasters group members. They discuss the importance of effective communication, the value of joining Toastmasters to improve speaking skills, the benefits of feedback and evaluation in Toastmasters, the significance of timing in public speaking, and the need for better communication in the automotive industry. They also discuss generational differences and the challenges of relating and connecting with others. Discover how improving your speaking abilities can help you build relationships, lead with impact, and leave a lasting impression. Craig O’Neill, VP of Training, AutoFlow. Listen to Craig’s previous episodes HERE  Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris’s previous episodes HERE Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE. Show Notes:
                    • Watch Full Video
                    • Communication and Toastmasters (00:01:41) Discussion about the relevance of communication skills and the creation of a virtual Toastmasters group called Remarkable Results Toastmasters.
                    • AI and its impact (00:02:07) Conversation about the potential benefits and concerns regarding AI technology and its effect on various industries, including the automotive industry.
                    • The importance of in-person communication (00:08:13) Discussion on the significance of maintaining personal connections despite advancements in technology.
                    • The value of communication in relationships (00:09:03) Highlighting the significance of phone calls and personal interactions in maintaining relationships and connections.
                    • Toastmasters Feedback and Learning (00:16:30) Discussion about the benefits of receiving feedback and coaching in Toastmasters, and how it helps members grow and learn.
                    • Maximizing Profit without Sacrificing Service (00:17:15) Exploration of how to increase profitability in an auto repair business while maintaining quality service.
                    • The Importance of Timing in Public Speaking (00:23:44) Conversation about the discipline of speaking within a designated time frame, with examples from Toastmasters.
                    • The importance of timing in presentations (00:24:52) Discussion on the significance of timing in presentations and the discipline it requires to effectively manage time during a class or training session.
                    • The role of effective communication in improving the industry's image (00:26:23) Exploration of how effective communication can help improve the reputation and image of the industry.
                    • The importance of connecting and relating (00:32:39) Discussion on the significance of better relating and connecting in the industry, particularly in terms of communication and mastering people skills.
                    • Challenges in connecting with the next generation (00:33:43) Exploration of the difficulties in connecting with the next generation in the industry and the need for relationship building and authentic experiences.
                    • Overview of Toastmasters meetings (00:37:08) Explanation of the structure and format of Toastmasters meetings, including introductions, planned speeches, evaluations, and the fun and beneficial table topics segment.
                    • The importance of effective communication during crisis (00:47:33) Discussion on the need for leaders to connect with people and ease tensions during times of crisis.
                    • The value of Toastmasters in improving speaking skills (00:48:33) Exploration of how Toastmasters can help individuals eliminate filler words like "ums" and "uhs" in their speech.
                    • The importance of practicing and learning to become a good speaker (00:49:52) Insights into the fact that great speakers, including lawyers, are not naturally born but have put in time and practice to improve their skills.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    346a1a8a-9f1a-4895-8eed-1e3be762701cThu, 19 Oct 2023 00:15:00 -040053:18falsefull350350                    ASE Renewal App Rant [E105] - Automotive Field TheoryASE Renewal App Rant [E105] - Automotive Field TheoryMatt Fanslow discusses the ASE Renewal App, its purpose, and the misconceptions surrounding it. The app is not just a testing tool but a platform for continuous learning.

                    Show Notes:

                    • The purpose of the ASE Renewal App (00:01:16) 
                    • Role of ASE as a test developer and administrator (00:02:30) 
                    • The app's focus on continued education (00:03:45) E
                    • Benefits of continued education in the automotive industry (00:09:55) 
                    • Understanding the purpose of the app and the role of ASE in question development (00:14:03) 
                    • The ASE Renewal App and Question Flagging (00:17:41) 
                    • Aging Questions and Exam Modernization (00:18:30) 
                    • The Importance of Continued Learning and ASE Support (00:19:31) 

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    ]]>                    Matt Fanslow discusses the ASE Renewal App, its purpose, and the misconceptions surrounding it. The app is not just a testing tool but a platform for continuous learning.

                    Show Notes:

                    • The purpose of the ASE Renewal App (00:01:16) 
                    • Role of ASE as a test developer and administrator (00:02:30) 
                    • The app's focus on continued education (00:03:45) E
                    • Benefits of continued education in the automotive industry (00:09:55) 
                    • Understanding the purpose of the app and the role of ASE in question development (00:14:03) 
                    • The ASE Renewal App and Question Flagging (00:17:41) 
                    • Aging Questions and Exam Modernization (00:18:30) 
                    • The Importance of Continued Learning and ASE Support (00:19:31) 

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    ]]>                    75e37b00-d63d-453f-8829-d536e2aee33aWed, 18 Oct 2023 00:15:00 -040024:53falsebonus                    Marketing Slow Times, Time Blocking, and Taking Care of Yourself with Chris Cotton [E070] - The Auto Repair Marketing PodcastMarketing Slow Times, Time Blocking, and Taking Care of Yourself with Chris Cotton [E070] - The Auto Repair Marketing PodcastThis episode was born out of a question that was asked in our Facebook group, The Auto Repair Marketing Mastermind. The question was, “What are you doing to market around the slow times that happen around the holidays each year?” Join your host, Brian Walker, as he talks with Coach Chris Cotton about marketing through the slow times, time blocking, and taking care of yourself.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • Marketing Strategies for Slow Times (00:01:17) Discussion on marketing strategies for the slower months in the auto repair business.
                    • Importance of Car Count and Financial Stability (00:02:05) Highlighting the significance of optimizing car count and maintaining financial stability before focusing on marketing.
                    • Planning Marketing for the Year (00:06:20) Advice on planning marketing strategies for the entire year, considering the peaks and valleys in business throughout different months.
                    • Building equity in your marketing (00:06:52) Adjusting marketing strategies based on busy or slow times, focusing on SEO and trust-building tactics.
                    • Optimizing marketing year-round (00:07:48) Questioning the need for holiday-specific marketing if everyday marketing is not optimized, emphasizing SEO and Google ads.
                    • Lag time in marketing (00:10:09) Discussing the 60 to 90 day lag time in marketing campaigns and the importance of planning ahead.
                    • The importance of communication with marketers (00:13:46) Discussion on the difficulty of shop owners finding time to communicate with marketers and the impact it has on marketing results.
                    • Setting up appointments and follow-through (00:14:27) Conversation about the percentage of shop owners who make appointments but don't follow through, and the importance of timely follow-up for effective marketing.
                    • The significance of having a marketing plan (00:17:30) Explanation of the benefits of creating a real-world marketing plan, including the ability to anticipate and plan for events like state fairs and holidays.
                    • Planning for Business Growth (00:21:09) Discussion on the importance of having a plan for business growth, including factors like adding technicians and bays.
                    • Time Blocking for Marketing (00:21:53) Importance of time blocking for marketing activities and the need to set aside uninterrupted time for creating a marketing plan.
                    • Incorporating Workouts into the Workweek (00:26:21) The benefits of including workouts as part of the workweek, with examples of successful entrepreneurs who prioritize their workouts for better productivity and creativity.
                    • Putting marketing on the calendar (00:28:32) Importance of planning marketing strategies in advance, specifically mentioning Halloween as an example.
                    • Foundational marketing and business practices (00:29:41) Emphasizing the need to focus on foundational marketing and business practices before targeting specific holidays or times of the year.
                    • The importance of basics and foundations (00:30:42) Highlighting the significance of getting back to the basics and foundations of the business, such as answering calls, inspecting cars, and improving sales skills.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Blog: How To Know When You’re Not Ready for Marketing

                    Book: They Ask You Answer

                    Guide: Creating a real world marketing plan for an auto repair shop

                    ]]>                    This episode was born out of a question that was asked in our Facebook group, The Auto Repair Marketing Mastermind. The question was, “What are you doing to market around the slow times that happen around the holidays each year?” Join your host, Brian Walker, as he talks with Coach Chris Cotton about marketing through the slow times, time blocking, and taking care of yourself.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • Marketing Strategies for Slow Times (00:01:17) Discussion on marketing strategies for the slower months in the auto repair business.
                    • Importance of Car Count and Financial Stability (00:02:05) Highlighting the significance of optimizing car count and maintaining financial stability before focusing on marketing.
                    • Planning Marketing for the Year (00:06:20) Advice on planning marketing strategies for the entire year, considering the peaks and valleys in business throughout different months.
                    • Building equity in your marketing (00:06:52) Adjusting marketing strategies based on busy or slow times, focusing on SEO and trust-building tactics.
                    • Optimizing marketing year-round (00:07:48) Questioning the need for holiday-specific marketing if everyday marketing is not optimized, emphasizing SEO and Google ads.
                    • Lag time in marketing (00:10:09) Discussing the 60 to 90 day lag time in marketing campaigns and the importance of planning ahead.
                    • The importance of communication with marketers (00:13:46) Discussion on the difficulty of shop owners finding time to communicate with marketers and the impact it has on marketing results.
                    • Setting up appointments and follow-through (00:14:27) Conversation about the percentage of shop owners who make appointments but don't follow through, and the importance of timely follow-up for effective marketing.
                    • The significance of having a marketing plan (00:17:30) Explanation of the benefits of creating a real-world marketing plan, including the ability to anticipate and plan for events like state fairs and holidays.
                    • Planning for Business Growth (00:21:09) Discussion on the importance of having a plan for business growth, including factors like adding technicians and bays.
                    • Time Blocking for Marketing (00:21:53) Importance of time blocking for marketing activities and the need to set aside uninterrupted time for creating a marketing plan.
                    • Incorporating Workouts into the Workweek (00:26:21) The benefits of including workouts as part of the workweek, with examples of successful entrepreneurs who prioritize their workouts for better productivity and creativity.
                    • Putting marketing on the calendar (00:28:32) Importance of planning marketing strategies in advance, specifically mentioning Halloween as an example.
                    • Foundational marketing and business practices (00:29:41) Emphasizing the need to focus on foundational marketing and business practices before targeting specific holidays or times of the year.
                    • The importance of basics and foundations (00:30:42) Highlighting the significance of getting back to the basics and foundations of the business, such as answering calls, inspecting cars, and improving sales skills.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Blog: How To Know When You’re Not Ready for Marketing

                    Book: They Ask You Answer

                    Guide: Creating a real world marketing plan for an auto repair shop

                    ]]>                    c2324be9-8b0e-41c7-92c0-f59ce4d355a1Wed, 18 Oct 2023 00:15:00 -040031:32falsebonus                    Intentionally Lowering Tensions in Conversations [RR 893]Intentionally Lowering Tensions in Conversations
                    In our fast-paced world, tension is a common occurrence in various aspects of life, including work, relationships, and competition. Dan Taylor discusses the concept of the "Three P's" - purpose, process, and payoff - as a way to set clear expectations and lower tension. He also emphasizes the role of active listening, empathetic engagement, understanding others' perspectives and the importance of nonverbal communication. Remember, the art of conversation is a journey, not a destination. Let's continue to learn and grow together.
                    Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE

                    Show Notes

                    • Watch Full Video
                    • Intentionally Lowering Tensions in Conversations (00:00:54) Dan Taylor discusses the importance of actively listening and empathetic engagement in conversations, and how to intentionally lower tensions.
                    • Difference between Conflict and Tension (00:02:45) Dan Taylor explains the difference between conflict and tension, and how tension is a natural part of life that can be overcome by lessening it in conversations.
                    • The Importance of Active Listening (00:03:30) The importance of active listening in conversations and how it can lead to better understanding and empathy.
                    • The three P's: Purpose, Process, and Payoff (00:09:15) Dan Taylor explains the importance of clearly defining the purpose, process, and payoff of a conversation to lower tension and set expectations.
                    • Commonality (00:13:23) The power of finding common ground and shared experiences to lower tension and build rapport in conversations.
                    • One-on-One Conversations (00:14:52) Dan emphasizes the significance of one-on-one conversations and the need to establish commonalities to reduce tension and foster smoother communication.
                    • The gift of one-on-one time (00:15:55) The importance of active listening and engagement in one-on-one conversations to lower tension and build understanding.
                    • The power of clarifying questions (00:21:08) The role of asking clarifying questions in actively listening and reducing tension, particularly in client interactions and diagnostic processes.
                    • Tension around money (00:24:19) Discussion on the tension in relationships caused by financial issues and the importance of understanding needs vs. wants.
                    • Financial literacy and coaching (00:25:58) The need for financial education and coaching in a financially illiterate country, and the responsibility of employers to teach employees about money management.
                    • Active listening and affirmations (00:29:28) The power of active listening and using affirmations to lower tension in conversations and create a positive impact.
                    • Lowering tension in conversations (00:33:00) Discussion on how to lower tension in conversations by avoiding certain behaviors and focusing on active listening and empathy.
                    • Discernment and thoughtful communication (00:33:49) Exploration of discernment in communication, using the THINK acronym to evaluate if something is true, helpful, inspiring, needed, and kind.
                    • Neutral ground and location (00:36:23) Importance of choosing neutral locations for conversations to create a more balanced and less tense atmosphere, with examples of how location can impact the conversation.
                    • The importance of being a safe place (00:43:34) Dan Taylor talks about the importance of being a safe place for others to share their thoughts and concerns.
                    • The importance of social contracts (00:48:13) Dan Taylor discusses the use of social contracts as a tool to establish agreements and lower tension in various settings, such as workshops, meetings, and even family interactions.
                    • The power of nonverbal communication (00:50:00) Dan Taylor emphasizes the significance of nonverbal communication, which makes up a large percentage of our overall communication. He recommends learning and reading body language to better understand and connect with others, ultimately reducing tension.

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>
                    In our fast-paced world, tension is a common occurrence in various aspects of life, including work, relationships, and competition. Dan Taylor discusses the concept of the "Three P's" - purpose, process, and payoff - as a way to set clear expectations and lower tension. He also emphasizes the role of active listening, empathetic engagement, understanding others' perspectives and the importance of nonverbal communication. Remember, the art of conversation is a journey, not a destination. Let's continue to learn and grow together.
                    Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE

                    Show Notes

                    • Watch Full Video
                    • Intentionally Lowering Tensions in Conversations (00:00:54) Dan Taylor discusses the importance of actively listening and empathetic engagement in conversations, and how to intentionally lower tensions.
                    • Difference between Conflict and Tension (00:02:45) Dan Taylor explains the difference between conflict and tension, and how tension is a natural part of life that can be overcome by lessening it in conversations.
                    • The Importance of Active Listening (00:03:30) The importance of active listening in conversations and how it can lead to better understanding and empathy.
                    • The three P's: Purpose, Process, and Payoff (00:09:15) Dan Taylor explains the importance of clearly defining the purpose, process, and payoff of a conversation to lower tension and set expectations.
                    • Commonality (00:13:23) The power of finding common ground and shared experiences to lower tension and build rapport in conversations.
                    • One-on-One Conversations (00:14:52) Dan emphasizes the significance of one-on-one conversations and the need to establish commonalities to reduce tension and foster smoother communication.
                    • The gift of one-on-one time (00:15:55) The importance of active listening and engagement in one-on-one conversations to lower tension and build understanding.
                    • The power of clarifying questions (00:21:08) The role of asking clarifying questions in actively listening and reducing tension, particularly in client interactions and diagnostic processes.
                    • Tension around money (00:24:19) Discussion on the tension in relationships caused by financial issues and the importance of understanding needs vs. wants.
                    • Financial literacy and coaching (00:25:58) The need for financial education and coaching in a financially illiterate country, and the responsibility of employers to teach employees about money management.
                    • Active listening and affirmations (00:29:28) The power of active listening and using affirmations to lower tension in conversations and create a positive impact.
                    • Lowering tension in conversations (00:33:00) Discussion on how to lower tension in conversations by avoiding certain behaviors and focusing on active listening and empathy.
                    • Discernment and thoughtful communication (00:33:49) Exploration of discernment in communication, using the THINK acronym to evaluate if something is true, helpful, inspiring, needed, and kind.
                    • Neutral ground and location (00:36:23) Importance of choosing neutral locations for conversations to create a more balanced and less tense atmosphere, with examples of how location can impact the conversation.
                    • The importance of being a safe place (00:43:34) Dan Taylor talks about the importance of being a safe place for others to share their thoughts and concerns.
                    • The importance of social contracts (00:48:13) Dan Taylor discusses the use of social contracts as a tool to establish agreements and lower tension in various settings, such as workshops, meetings, and even family interactions.
                    • The power of nonverbal communication (00:50:00) Dan Taylor emphasizes the significance of nonverbal communication, which makes up a large percentage of our overall communication. He recommends learning and reading body language to better understand and connect with others, ultimately reducing tension.

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    437e3c3a-d377-4dbe-b8d3-770c222c8b7aTue, 17 Oct 2023 00:15:00 -040052:21falsefull893893                    The Ultimate Guide to Marketing for Auto Repair Shops During Slow Times [E134] - Chris Cotton Weekly BlitzThe Ultimate Guide to Marketing for Auto Repair Shops During Slow Times [E134] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this podcast episode, Brian Walker and Coach Chris Cotton discuss the importance of marketing in the auto repair business, particularly during slow times. They emphasize the need to address underlying issues in car count, average estimate, and average repair order before implementing marketing strategies. They stress the significance of consistent marketing throughout the year and suggest planning marketing activities on a yearly basis. They also discuss adjusting marketing strategies during peak and valley periods, investing in business growth, and the importance of timely communication with marketing teams. They highlight the benefits of time blocking and prioritizing marketing efforts, as well as the importance of self-care for business success.


                    Planning Your Marketing Calendar [00:08:46] Discussion on when to start planning your marketing for the following year and adjusting your marketing during peaks and valleys.


                    Knowing When You're Not Ready for Marketing [00:04:07] The importance of fixing business practices before focusing on marketing and how marketing isn't always the solution to business problems.


                    Marketing for Slow Times [00:02:30] Introduction to the topic of marketing for slower months and the importance of maximizing car count and repair order before implementing marketing strategies.


                    The importance of year-round marketing [00:10:51] Discussion on the significance of having a strong marketing strategy throughout the year, rather than relying on holiday marketing or slow times.


                    Lag time in marketing campaigns [00:13:20] Exploration of the lag time required for marketing efforts to yield results, typically a 60 to 90 day cycle.


                    Making time for communication with marketers [00:16:22] Emphasis on the need for shop owners to prioritize regular communication with their marketing team for optimal results.


                    Planning marketing for state fair [00:21:38] Discussion on how the state fair impacts business and the importance of planning marketing strategies around it.


                    Importance of time blocking and making a marketing plan [00:23:34] Emphasizing the need for shop owners to create a marketing calendar and plan ahead for events like state fair, Halloween, Thanksgiving, etc.


                    Incorporating workouts into work week [00:30:49] Highlighting the significance of including workouts as part of the workweek and how it can enhance productivity and creativity.


                    The importance of planning marketing in advance [00:33:31] The speaker emphasizes the need to plan marketing strategies well in advance to avoid being late.


                    Foundational marketing and business practices [00:35:27] The discussion focuses on the significance of having strong foundational marketing strategies and efficient business practices.


                    Continued commitment to learning and improvement [00:37:07] The speaker expresses gratitude towards the listeners' commitment to learning and improvement, and encourages them to continue seeking knowledge and growth in the auto repair industry.


                    Connect with Chris:


                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix

                    ]]>                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this podcast episode, Brian Walker and Coach Chris Cotton discuss the importance of marketing in the auto repair business, particularly during slow times. They emphasize the need to address underlying issues in car count, average estimate, and average repair order before implementing marketing strategies. They stress the significance of consistent marketing throughout the year and suggest planning marketing activities on a yearly basis. They also discuss adjusting marketing strategies during peak and valley periods, investing in business growth, and the importance of timely communication with marketing teams. They highlight the benefits of time blocking and prioritizing marketing efforts, as well as the importance of self-care for business success.


                    Planning Your Marketing Calendar [00:08:46] Discussion on when to start planning your marketing for the following year and adjusting your marketing during peaks and valleys.


                    Knowing When You're Not Ready for Marketing [00:04:07] The importance of fixing business practices before focusing on marketing and how marketing isn't always the solution to business problems.


                    Marketing for Slow Times [00:02:30] Introduction to the topic of marketing for slower months and the importance of maximizing car count and repair order before implementing marketing strategies.


                    The importance of year-round marketing [00:10:51] Discussion on the significance of having a strong marketing strategy throughout the year, rather than relying on holiday marketing or slow times.


                    Lag time in marketing campaigns [00:13:20] Exploration of the lag time required for marketing efforts to yield results, typically a 60 to 90 day cycle.


                    Making time for communication with marketers [00:16:22] Emphasis on the need for shop owners to prioritize regular communication with their marketing team for optimal results.


                    Planning marketing for state fair [00:21:38] Discussion on how the state fair impacts business and the importance of planning marketing strategies around it.


                    Importance of time blocking and making a marketing plan [00:23:34] Emphasizing the need for shop owners to create a marketing calendar and plan ahead for events like state fair, Halloween, Thanksgiving, etc.


                    Incorporating workouts into work week [00:30:49] Highlighting the significance of including workouts as part of the workweek and how it can enhance productivity and creativity.


                    The importance of planning marketing in advance [00:33:31] The speaker emphasizes the need to plan marketing strategies well in advance to avoid being late.


                    Foundational marketing and business practices [00:35:27] The discussion focuses on the significance of having strong foundational marketing strategies and efficient business practices.


                    Continued commitment to learning and improvement [00:37:07] The speaker expresses gratitude towards the listeners' commitment to learning and improvement, and encourages them to continue seeking knowledge and growth in the auto repair industry.


                    Connect with Chris:


                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix

                    ]]>                    753a538e-bb17-4680-ad4f-a0c72bba2815Mon, 16 Oct 2023 00:15:00 -040032:27falsebonus                    Defining Mentoring and Its Role in Implementing Change [AW 179]Defining Mentoring and Its Role in Implementing Change

                    Gary Gunn discusses how mentoring differs from coaching and how it can benefit shop owners in defining their own success and implementing necessary changes in their businesses. Gary shares his experience as a mentor and offers tools and strategies for shop owners to implement new ideas and overcome challenges. He emphasizes the importance of working on the business and oneself, creating a scoreboard for business performance, and understanding the true cost of doing business. Gary also explains the role of a true mentor and the value of assessments in tailoring mentoring approaches. Carm and Gary believe that mentoring can enhance the value of coaching and help shop owners gain confidence and make informed decisions.

                    Gary Gunn, Auto Shop Showcase

                    Show Notes:

                    • Watch Full Video
                    • The importance of mentoring for shop owners (00:01:12) Gary Gunn discusses the concept of mentoring for shop owners and how it can benefit them in achieving better lives.
                    • Defining mentoring and its role in implementing change (00:05:56) Gary explains his definition of mentoring and how it involves helping shop owners implement changes that will lead to true freedom and success in their businesses.
                    • The role of a mentor in addressing specific struggles (00:07:03) Gary talks about how a mentor can assist with specific challenges such as hiring, budgeting, and determining financial goals, and how their role is to help mentees become self-sufficient in these areas.
                    • Implementing Ideas from Training (00:09:35) Discussion on the challenges shop owners face when trying to implement new ideas and how mentoring can help them overcome resistance and successfully implement changes.
                    • Using Tools for Implementation (00:11:32) Explanation of the five tools that shop owners can utilize to implement changes in their business, including staff training sessions and staff behavior sessions.
                    • Understanding the True Cost of Doing Business (00:15:02) Explanation of the concept of the true cost of doing business and how it can help shop owners analyze their financials and make informed decisions.
                    • The missing piece for shop owners (00:19:05) How mentoring can complement coaching and provide shop owners with additional value and guidance.
                    • Group mentoring and individual sessions (00:22:01) The different formats of mentoring, including group mentoring sessions and one-on-one sessions, based on the specific needs of the participants.
                    • The concept of mentoring in the automotive industry (00:26:50) Discussion on the importance of accepting the need for mentoring and the discrepancy between appearances and reality in the industry.
                    • The potential benefits of seeking a mentor (00:27:10) Highlighting the potential positive impact of finding a mentor to help individuals and businesses grow and improve.
                    • The role of a mentor as a supplement to coaching (00:28:45) Explaining how a mentor can work alongside existing coaching programs to provide additional support and guidance to shop owners.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>

                    Gary Gunn discusses how mentoring differs from coaching and how it can benefit shop owners in defining their own success and implementing necessary changes in their businesses. Gary shares his experience as a mentor and offers tools and strategies for shop owners to implement new ideas and overcome challenges. He emphasizes the importance of working on the business and oneself, creating a scoreboard for business performance, and understanding the true cost of doing business. Gary also explains the role of a true mentor and the value of assessments in tailoring mentoring approaches. Carm and Gary believe that mentoring can enhance the value of coaching and help shop owners gain confidence and make informed decisions.

                    Gary Gunn, Auto Shop Showcase

                    Show Notes:

                    • Watch Full Video
                    • The importance of mentoring for shop owners (00:01:12) Gary Gunn discusses the concept of mentoring for shop owners and how it can benefit them in achieving better lives.
                    • Defining mentoring and its role in implementing change (00:05:56) Gary explains his definition of mentoring and how it involves helping shop owners implement changes that will lead to true freedom and success in their businesses.
                    • The role of a mentor in addressing specific struggles (00:07:03) Gary talks about how a mentor can assist with specific challenges such as hiring, budgeting, and determining financial goals, and how their role is to help mentees become self-sufficient in these areas.
                    • Implementing Ideas from Training (00:09:35) Discussion on the challenges shop owners face when trying to implement new ideas and how mentoring can help them overcome resistance and successfully implement changes.
                    • Using Tools for Implementation (00:11:32) Explanation of the five tools that shop owners can utilize to implement changes in their business, including staff training sessions and staff behavior sessions.
                    • Understanding the True Cost of Doing Business (00:15:02) Explanation of the concept of the true cost of doing business and how it can help shop owners analyze their financials and make informed decisions.
                    • The missing piece for shop owners (00:19:05) How mentoring can complement coaching and provide shop owners with additional value and guidance.
                    • Group mentoring and individual sessions (00:22:01) The different formats of mentoring, including group mentoring sessions and one-on-one sessions, based on the specific needs of the participants.
                    • The concept of mentoring in the automotive industry (00:26:50) Discussion on the importance of accepting the need for mentoring and the discrepancy between appearances and reality in the industry.
                    • The potential benefits of seeking a mentor (00:27:10) Highlighting the potential positive impact of finding a mentor to help individuals and businesses grow and improve.
                    • The role of a mentor as a supplement to coaching (00:28:45) Explaining how a mentor can work alongside existing coaching programs to provide additional support and guidance to shop owners.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    93c74ff9-32de-464b-b17c-82baaa97badaSat, 14 Oct 2023 00:15:00 -040029:23falsefull179179                    Scanner Danner: The Next Chapter [RR 892]Scanner Danner: The Next Chapter A Journey of Collaboration, Family, and Philanthropy Recorded Live at ASTE 2023, Kristin and Paul Danner discuss the next chapter of Scanner Danner: the birth of their nonprofit organization. Their mission? To help fulfill the needs of others by supporting the automotive community and beyond.  As they embark on this new chapter as soon to be empty nesters, they're choosing a path of service and giving back. They also discuss the challenges within their marriage during the rise of 'Scanner Danner' and Paul's perspective on elevating shop owners as an industry movement. Paul Danner, ScannerDanner. Listen to Paul’s previous episodes HERE. Show Notes
                    • Watch Full Video
                    • A trip to the machine shop (00:00:28) Discussion about driving to Colorado to drop off the power wagon engine for an overhaul and filming the process.
                    • Starting a nonprofit organization (00:04:49) Paul and Kristin discussing their plans to start a nonprofit organization focused on giving and accepting donations.
                    • The path of worldly success and business (00:08:29) Discussion about the two paths Paul sees in front of him: one focused on worldly success and business, and the other focused on doing good with their nonprofit alongside his wife.
                    • Changing roles and bringing in other creators (00:09:23) Conversation about the changing roles within their marriage and the opportunity to bring in other creators and elevate their content through their nonprofit.
                    • Supporting the automotive community and beyond (00:11:44) Discussion about their nonprofit's mission to support the automotive community and beyond, and their belief that they've been given resources to be given away to those in need.
                    • Investing in the Future (00:18:13) Exploration of the idea of offering scholarships to technicians based on their commitment and dedication to their craft.
                    • The evolution of Scanner Danner's YouTube channel (00:27:10) The story of how Paul's YouTube channel started as a way to improve Paul's teaching and grew into something bigger, with people from all over the world accessing their content.
                    • The socks story (00:30:14) Want to know more about Paul's socks? Don't miss this segment!

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                     A Journey of Collaboration, Family, and Philanthropy Recorded Live at ASTE 2023, Kristin and Paul Danner discuss the next chapter of Scanner Danner: the birth of their nonprofit organization. Their mission? To help fulfill the needs of others by supporting the automotive community and beyond.  As they embark on this new chapter as soon to be empty nesters, they're choosing a path of service and giving back. They also discuss the challenges within their marriage during the rise of 'Scanner Danner' and Paul's perspective on elevating shop owners as an industry movement. Paul Danner, ScannerDanner. Listen to Paul’s previous episodes HERE. Show Notes
                    • Watch Full Video
                    • A trip to the machine shop (00:00:28) Discussion about driving to Colorado to drop off the power wagon engine for an overhaul and filming the process.
                    • Starting a nonprofit organization (00:04:49) Paul and Kristin discussing their plans to start a nonprofit organization focused on giving and accepting donations.
                    • The path of worldly success and business (00:08:29) Discussion about the two paths Paul sees in front of him: one focused on worldly success and business, and the other focused on doing good with their nonprofit alongside his wife.
                    • Changing roles and bringing in other creators (00:09:23) Conversation about the changing roles within their marriage and the opportunity to bring in other creators and elevate their content through their nonprofit.
                    • Supporting the automotive community and beyond (00:11:44) Discussion about their nonprofit's mission to support the automotive community and beyond, and their belief that they've been given resources to be given away to those in need.
                    • Investing in the Future (00:18:13) Exploration of the idea of offering scholarships to technicians based on their commitment and dedication to their craft.
                    • The evolution of Scanner Danner's YouTube channel (00:27:10) The story of how Paul's YouTube channel started as a way to improve Paul's teaching and grew into something bigger, with people from all over the world accessing their content.
                    • The socks story (00:30:14) Want to know more about Paul's socks? Don't miss this segment!

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    4999dab4-4c93-4920-81cb-25ab2ffc7a30Fri, 13 Oct 2023 00:15:00 -040031:57falsefull892892                    EV's - Electric Vehicles Credits Explained [E087] - Business By The NumbersEV's - Electric Vehicles Credits Explained [E087] - Business By The NumbersThis week on Business by the Numbers, Hunt explores if EVs are transport's future or a subsidized industry.

                    • Manufacturers' stance: e.g., Toyota's hybrid focus and a breakdown of the 2023 credit rules: Differences in dates, base vs max credits, and the significance of kilowatt hours, as well as insight into the business strategies of major players like Rivian and Tesla.
                    • Shift from kWh focus to U.S. sourced minerals & battery components, with clarifications on "Made in America" vs. "Final Assembly in America.” Hunt also explores vehicle eligibility criteria, credit restrictions, income & MSRP limits, and unique rules for used vehicles.
                    • Hunt talks about 2024 changes, such as the immediate benefits and strategic considerations if you’re thinking of buying EV. He also talks about the importance of doing your own research & where go to do it!

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    This week on Business by the Numbers, Hunt explores if EVs are transport's future or a subsidized industry.

                    • Manufacturers' stance: e.g., Toyota's hybrid focus and a breakdown of the 2023 credit rules: Differences in dates, base vs max credits, and the significance of kilowatt hours, as well as insight into the business strategies of major players like Rivian and Tesla.
                    • Shift from kWh focus to U.S. sourced minerals & battery components, with clarifications on "Made in America" vs. "Final Assembly in America.” Hunt also explores vehicle eligibility criteria, credit restrictions, income & MSRP limits, and unique rules for used vehicles.
                    • Hunt talks about 2024 changes, such as the immediate benefits and strategic considerations if you’re thinking of buying EV. He also talks about the importance of doing your own research & where go to do it!

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    fbd22f71-5428-482f-8119-9bebe55c1dedThu, 12 Oct 2023 00:15:00 -040034:32falsebonus                    Family Business: The Dads [THA 349]Family Business: The Dads
                    Shop owners and fathers Charlie Marcotte and Paul Campanella discuss the topic of passing down a family business to the next generation. They emphasize the importance of aligning roles and skill sets, providing training and guidance, and setting realistic expectations for children joining the family business. They also explore the value of mentorship, learning from outside sources, and the challenges and rewards of running a family business. Whether you're considering integrating your family into your business or looking for ways to make adjustments, this episode is a must-listen! Charlie Marcotte, American Pride Automotive, 5 locations, Virginia. Charlie’s other episodes HERE Paul Campanella, Paul Campanella's Auto and Tire Center, 5 locations, Delaware and Pennsylvania. Show Notes:
                    • Watch Full Video
                    • S.O.B: Son of Boss Episode: https://remarkableresults.biz/remarkable-results-radio-podcast/a344/
                    • The importance of bringing children into the family business (00:00:01) Discussion on the process of bringing children into the family business and the importance of earning their position.
                    • Setting children up for success in the family business (00:01:00) Exploration of how to mold a child's career path, provide appropriate training, and avoid nepotism in the family business.
                    • The role of passion and high expectations in the transition process (00:06:29) Insights on allowing children to follow their passions, setting high expectations, and the impact of high standards on their passion and performance.
                    • Earning trust and positions in the organization (00:09:04) Paul talks about how his son earned trust throughout the organization and how he wasn't just a "silver spoon boy" but earned every position he got.
                    • Short term and long term goals for the next generation (00:18:33) Discussion on the short term goal of working together to understand the importance of relationships and the long term goal of applying learned tools to take the business to the next level.
                    • The importance of protecting the family in the long term (00:21:38) Advice on the need to protect the family in the long term and the potential challenges and risks involved in bringing a child into the business.
                    • Balancing family time and work time (00:23:29) Advice on setting boundaries and not bringing work stresses home, as well as the importance of enjoying family time and not letting work monopolize it.
                    • The importance of outside mentorship (00:25:18) Discussion on how mentoring children in the family business can make the owner a better leader.
                    • The value of recognition and praise (00:26:11) The need to recognize and praise children in the family business for their hard work.
                    • The power of learning from others (00:27:50) The benefits of letting children learn from mentors and peers outside of the family business.
                    • Building personal connections with employees (00:34:33) Importance of getting to know employees on a personal level, asking about their weekends, families, and showing genuine care and concern.
                    • The importance of integrating family into business (00:35:55) Discussion on the value of family integration in business, learning from past experiences, and how it can shape the future success of the business.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>
                    Shop owners and fathers Charlie Marcotte and Paul Campanella discuss the topic of passing down a family business to the next generation. They emphasize the importance of aligning roles and skill sets, providing training and guidance, and setting realistic expectations for children joining the family business. They also explore the value of mentorship, learning from outside sources, and the challenges and rewards of running a family business. Whether you're considering integrating your family into your business or looking for ways to make adjustments, this episode is a must-listen! Charlie Marcotte, American Pride Automotive, 5 locations, Virginia. Charlie’s other episodes HERE Paul Campanella, Paul Campanella's Auto and Tire Center, 5 locations, Delaware and Pennsylvania. Show Notes:
                    • Watch Full Video
                    • S.O.B: Son of Boss Episode: https://remarkableresults.biz/remarkable-results-radio-podcast/a344/
                    • The importance of bringing children into the family business (00:00:01) Discussion on the process of bringing children into the family business and the importance of earning their position.
                    • Setting children up for success in the family business (00:01:00) Exploration of how to mold a child's career path, provide appropriate training, and avoid nepotism in the family business.
                    • The role of passion and high expectations in the transition process (00:06:29) Insights on allowing children to follow their passions, setting high expectations, and the impact of high standards on their passion and performance.
                    • Earning trust and positions in the organization (00:09:04) Paul talks about how his son earned trust throughout the organization and how he wasn't just a "silver spoon boy" but earned every position he got.
                    • Short term and long term goals for the next generation (00:18:33) Discussion on the short term goal of working together to understand the importance of relationships and the long term goal of applying learned tools to take the business to the next level.
                    • The importance of protecting the family in the long term (00:21:38) Advice on the need to protect the family in the long term and the potential challenges and risks involved in bringing a child into the business.
                    • Balancing family time and work time (00:23:29) Advice on setting boundaries and not bringing work stresses home, as well as the importance of enjoying family time and not letting work monopolize it.
                    • The importance of outside mentorship (00:25:18) Discussion on how mentoring children in the family business can make the owner a better leader.
                    • The value of recognition and praise (00:26:11) The need to recognize and praise children in the family business for their hard work.
                    • The power of learning from others (00:27:50) The benefits of letting children learn from mentors and peers outside of the family business.
                    • Building personal connections with employees (00:34:33) Importance of getting to know employees on a personal level, asking about their weekends, families, and showing genuine care and concern.
                    • The importance of integrating family into business (00:35:55) Discussion on the value of family integration in business, learning from past experiences, and how it can shape the future success of the business.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    08acf54b-d0d6-4f58-969e-d71e59a0e612Thu, 12 Oct 2023 00:15:00 -040037:37falsefull349349                    PSA: My Facebook Account was Hacked [E104] - Automotive Field TheoryPSA: My Facebook Account was Hacked [E104] - Automotive Field TheoryMatt Fanslow shares his frustrating experience with Facebook and its lack of customer support. On October 2nd he encountered issues with his account being hacked, password resets, and changing email accounts. Matt expresses disappointment in Facebook's lack of support and contrasts it with other platforms like Google and Amazon. He also emphasizes the importance of two-factor authentication and shares his surprise at discovering vulnerabilities that hackers can exploit.

                    Show Notes with Timestamps:

                    • The background of the Facebook account (00:00:12) 
                    • The usefulness of Facebook groups (00:03:18)
                    • Issues with Facebook account security (00:04:25) Facebook account being hacked multiple times and the challenges faced in trying to regain access to account.
                    • Loss of Facebook account and data (00:09:51) The complete loss of their Facebook account and all the posts, comments, and valuable information associated with it.
                    • Facebook's lack of support (00:10:51) The frustration with the lack of effective support from Facebook, despite the platform making money off its users.
                    • The dangers of accidental downloads and email vulnerabilities (00:16:51) How hackers can gain access to your computer through accidental downloads and vulnerable email settings.
                    • Tips for protecting your computer and multiple device usage (00:19:56) Advice on being cautious with downloads, using antivirus programs, and having separate devices for different purposes to enhance security.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    ]]>                    Matt Fanslow shares his frustrating experience with Facebook and its lack of customer support. On October 2nd he encountered issues with his account being hacked, password resets, and changing email accounts. Matt expresses disappointment in Facebook's lack of support and contrasts it with other platforms like Google and Amazon. He also emphasizes the importance of two-factor authentication and shares his surprise at discovering vulnerabilities that hackers can exploit.

                    Show Notes with Timestamps:

                    • The background of the Facebook account (00:00:12) 
                    • The usefulness of Facebook groups (00:03:18)
                    • Issues with Facebook account security (00:04:25) Facebook account being hacked multiple times and the challenges faced in trying to regain access to account.
                    • Loss of Facebook account and data (00:09:51) The complete loss of their Facebook account and all the posts, comments, and valuable information associated with it.
                    • Facebook's lack of support (00:10:51) The frustration with the lack of effective support from Facebook, despite the platform making money off its users.
                    • The dangers of accidental downloads and email vulnerabilities (00:16:51) How hackers can gain access to your computer through accidental downloads and vulnerable email settings.
                    • Tips for protecting your computer and multiple device usage (00:19:56) Advice on being cautious with downloads, using antivirus programs, and having separate devices for different purposes to enhance security.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    ]]>                    3e16424b-b269-4901-80cf-02194b754030Wed, 11 Oct 2023 00:15:00 -040026:26falsebonus                    Marketing Auto Repair to College Students [E069] - The Auto Repair Marketing PodcastMarketing Auto Repair to College Students [E069] - The Auto Repair Marketing PodcastIn this episode of the Auto Repair Marketing Podcast, host Kim Walker discusses the topic of attracting college students as customers for automotive repair shops. She shares her conversation with Lucas Underwood, owner of L&N Automotive, who plans to send direct mail to college students offering a free oil change every other oil change they pay for. Kim emphasizes the importance of building trust with both students and their parents, and suggests conducting audience research to understand their preferences and expectations. Kim also offers strategies such as hosting car care clinics, creating digital business cards, and engaging with students through social media and events.

                    Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                    RepairPal.com/shops.

                    Show Notes with Timestamps

                    • Attracting College Students (00:01:16) Discussion on how a shop owner is reaching out to college students through direct mail and building relationships with them and their parents.
                    • Understanding the College Student Audience (00:03:51) Exploration of the college student population in the speaker's town and the potential research and survey methods to understand their preferences and expectations.
                    • Connecting with College Students (00:06:18) Suggestions on how to connect with college students, including finding out their interests, clubs, and organizations, and understanding their automotive knowledge and preferences.
                    • Teaching College Students Car Care (00:09:12) Discussion on the importance of teaching college students basic car care skills and ways to effectively educate them.
                    • Engaging College Students with Food and Coffee (00:10:26) Exploring the idea of using food and coffee as incentives to engage college students and hosting Q&A or mechanic tech talk sessions.
                    • Connecting College Students to the Local Community (00:15:08) Suggesting ways to partner with local businesses and organizations to help college students become familiar with and connect to their local community.
                    • Building Loyalty with Students (00:16:36) Creating an app-based oil change club and offering a buy one, get one free oil change to build relationships and loyalty with students.
                    • Creating a Digital Business Card (00:17:40) Using a QR code to create a digital business card that students can easily add to their contacts, making it convenient for them to reach out for automotive services.
                    • Engaging Students through Workshops and Social Media (00:19:50) Utilizing seminars, workshops, and a "what if" social media campaign to position the shop as experts and build trust with students.
                    • Sponsoring Events to Reach College Students (00:25:04) Discussion on sponsoring pizza nights, coffee mornings, and pool parties at apartment complexes to get your name in front of college students.
                    • Hosting Ladies Automotive Clinic (00:26:13) Exploring the idea of hosting a ladies automotive clinic for college students to learn more about vehicle and automotive care.
                    • Expanding Your Audience to College Students (00:27:23) Encouragement to consider attracting college students as an audience and offering to answer marketing questions related to this demographic.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com 

                    Lagniappe (Books, Links, Other Podcasts, etc)


                    ]]>                    In this episode of the Auto Repair Marketing Podcast, host Kim Walker discusses the topic of attracting college students as customers for automotive repair shops. She shares her conversation with Lucas Underwood, owner of L&N Automotive, who plans to send direct mail to college students offering a free oil change every other oil change they pay for. Kim emphasizes the importance of building trust with both students and their parents, and suggests conducting audience research to understand their preferences and expectations. Kim also offers strategies such as hosting car care clinics, creating digital business cards, and engaging with students through social media and events.

                    Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

                    RepairPal.com/shops.

                    Show Notes with Timestamps

                    • Attracting College Students (00:01:16) Discussion on how a shop owner is reaching out to college students through direct mail and building relationships with them and their parents.
                    • Understanding the College Student Audience (00:03:51) Exploration of the college student population in the speaker's town and the potential research and survey methods to understand their preferences and expectations.
                    • Connecting with College Students (00:06:18) Suggestions on how to connect with college students, including finding out their interests, clubs, and organizations, and understanding their automotive knowledge and preferences.
                    • Teaching College Students Car Care (00:09:12) Discussion on the importance of teaching college students basic car care skills and ways to effectively educate them.
                    • Engaging College Students with Food and Coffee (00:10:26) Exploring the idea of using food and coffee as incentives to engage college students and hosting Q&A or mechanic tech talk sessions.
                    • Connecting College Students to the Local Community (00:15:08) Suggesting ways to partner with local businesses and organizations to help college students become familiar with and connect to their local community.
                    • Building Loyalty with Students (00:16:36) Creating an app-based oil change club and offering a buy one, get one free oil change to build relationships and loyalty with students.
                    • Creating a Digital Business Card (00:17:40) Using a QR code to create a digital business card that students can easily add to their contacts, making it convenient for them to reach out for automotive services.
                    • Engaging Students through Workshops and Social Media (00:19:50) Utilizing seminars, workshops, and a "what if" social media campaign to position the shop as experts and build trust with students.
                    • Sponsoring Events to Reach College Students (00:25:04) Discussion on sponsoring pizza nights, coffee mornings, and pool parties at apartment complexes to get your name in front of college students.
                    • Hosting Ladies Automotive Clinic (00:26:13) Exploring the idea of hosting a ladies automotive clinic for college students to learn more about vehicle and automotive care.
                    • Expanding Your Audience to College Students (00:27:23) Encouragement to consider attracting college students as an audience and offering to answer marketing questions related to this demographic.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com 

                    Lagniappe (Books, Links, Other Podcasts, etc)


                    ]]>                    9b0f27ce-aae8-42ac-95d3-5c4d3b0e3119Wed, 11 Oct 2023 00:15:00 -040029:18falsebonus                    Overcoming the Challenges of Apprenticeship Programs [RR 891]Overcoming the Challenges of Apprenticeship Programs
                    Jake Sorensen shares his experiences with running an apprentice program at McNeil's Auto Care. Initially, they were able to find suitable applicants easily, but as time went on, they faced challenges in finding the right candidates.  Jake also talked about the practical skills gap he has observed in the younger generation. He shared an anecdote about an apprentice who had never drilled a hole in a wall or hung anything before. Despite this knowledge gap, Jake believes that with the right attitude and willingness to learn, the right apprentices can become great technicians in the future.
                    Jake Sorensen, 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. Shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT. Listen to Jake’s previous episodes HERE

                    Show Notes

                    • Watch Full Video
                    • Download Flyer: 'Automotive Careers Happen Here'
                    • The challenges of finding qualified applicants (00:03:33) Jake discusses the difficulties his shop faced in finding suitable applicants for their apprentice program.
                    • The importance of communication skills (00:05:24) Jake talks about the struggle with communication and the need to adapt to the communication style of the younger generation.
                    • The strength of written skills in the younger generation (00:07:26) Jake highlights the writing skills of the younger generation and how they excel in written communication compared to verbal communication.
                    • The challenges of practical skills (00:08:35) The lack of practical skills among the younger generation and the need to walk them through basic tasks.
                    • The lengthened early stages of apprenticeship (00:10:54) The early stages of apprenticeship now take longer due to the need to teach every step from the ground up.
                    • Knowing when to let go of the wrong fit (00:14:12) The importance of recognizing within 30 to 60 days if an apprentice is the right fit and being willing to let go if they are not.
                    • Recruiting through word of mouth (00:17:23) Discussion on the challenges of recruiting individuals interested in working with their hands and fixing cars.
                    • Teaching soft skills in apprenticeship programs (00:18:37) Exploring the need to incorporate soft skills training into apprenticeship programs and bridging the gap between technical and communication skills.
                    • Breaking the barrier to entry for tools (00:21:26) Explaining how McNeil's Auto Care helps apprentices with tool acquisition through providing a shop cart, toolbox, tool credits, and a tool allowance.
                    • The challenges of apprenticeship programs (00:26:43) Discussion on the time and effort required to build a technician through an apprenticeship program.
                    • Apprenticeship vs College (00:27:05) Comparison of the value and hands-on experience gained through an apprenticeship program versus attending college.
                    • The role of a mentor in the shop (00:28:10) The difficulties and balancing act of being a mentor while still working on cars in the shop.

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>
                    Jake Sorensen shares his experiences with running an apprentice program at McNeil's Auto Care. Initially, they were able to find suitable applicants easily, but as time went on, they faced challenges in finding the right candidates.  Jake also talked about the practical skills gap he has observed in the younger generation. He shared an anecdote about an apprentice who had never drilled a hole in a wall or hung anything before. Despite this knowledge gap, Jake believes that with the right attitude and willingness to learn, the right apprentices can become great technicians in the future.
                    Jake Sorensen, 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. Shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT. Listen to Jake’s previous episodes HERE

                    Show Notes

                    • Watch Full Video
                    • Download Flyer: 'Automotive Careers Happen Here'
                    • The challenges of finding qualified applicants (00:03:33) Jake discusses the difficulties his shop faced in finding suitable applicants for their apprentice program.
                    • The importance of communication skills (00:05:24) Jake talks about the struggle with communication and the need to adapt to the communication style of the younger generation.
                    • The strength of written skills in the younger generation (00:07:26) Jake highlights the writing skills of the younger generation and how they excel in written communication compared to verbal communication.
                    • The challenges of practical skills (00:08:35) The lack of practical skills among the younger generation and the need to walk them through basic tasks.
                    • The lengthened early stages of apprenticeship (00:10:54) The early stages of apprenticeship now take longer due to the need to teach every step from the ground up.
                    • Knowing when to let go of the wrong fit (00:14:12) The importance of recognizing within 30 to 60 days if an apprentice is the right fit and being willing to let go if they are not.
                    • Recruiting through word of mouth (00:17:23) Discussion on the challenges of recruiting individuals interested in working with their hands and fixing cars.
                    • Teaching soft skills in apprenticeship programs (00:18:37) Exploring the need to incorporate soft skills training into apprenticeship programs and bridging the gap between technical and communication skills.
                    • Breaking the barrier to entry for tools (00:21:26) Explaining how McNeil's Auto Care helps apprentices with tool acquisition through providing a shop cart, toolbox, tool credits, and a tool allowance.
                    • The challenges of apprenticeship programs (00:26:43) Discussion on the time and effort required to build a technician through an apprenticeship program.
                    • Apprenticeship vs College (00:27:05) Comparison of the value and hands-on experience gained through an apprenticeship program versus attending college.
                    • The role of a mentor in the shop (00:28:10) The difficulties and balancing act of being a mentor while still working on cars in the shop.

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    541ce3ea-c87b-4382-8ef1-b3fe62a1625dTue, 10 Oct 2023 00:15:00 -040029:42falsefull891891                    The Most Important Investment for Auto Repair Shop Owners: Their Health [E133] - Chris Cotton Weekly BlitzThe Most Important Investment for Auto Repair Shop Owners: Their Health [E133] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this podcast episode, Coach Chris Cotton discusses the importance of physical and mental health for independent auto repair shop owners. He encourages finding an exercise activity that gets the blood pumping and the brain firing, even if it's just for 30 minutes to an hour each morning.


                    Coach Cotton shares his personal experience with biking and how it energizes him for the day ahead. He emphasizes that taking care of physical and mental health is a personal responsibility and can have a positive impact on operational stamina, work-life balance, decision-making, and overall business success.


                    The episode also highlights the significance of staying updated with the latest technology and repair methodologies, understanding marketing trends, and fostering strong relationships. Coach Cotton concludes by reminding shop owners that success requires strategic decision-making, effective management, and continuous education.


                    The importance of physical health [00:01:07] Discussion on the significance of physical health for independent auto repair shop owners, including the benefits of regular exercise and staying fit.

                    The role of mental health [00:07:30] Exploration of how mental well-being influences decision-making, problem-solving, and overall business success in the auto repair industry.

                    Achieving work-life balance [00:09:46] Highlighting the importance of maintaining a healthy work-life balance to prevent burnout and prioritize personal rejuvenation.

                    The importance of mental sharpness [00:10:52] Mental sharpness aids in decision making, understanding marketing trends, and fostering strong relationships.

                    The well-being of the captain influences the ship's direction [00:12:07] The well-being of the shop owner directly affects the success and growth of the business.

                    Continuously seeking education and strategic decision-making [00:13:10] Success requires making strategic decisions, effective management, and continuously educating oneself and the team.


                    Connect with Chris:


                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix

                    ]]>                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this podcast episode, Coach Chris Cotton discusses the importance of physical and mental health for independent auto repair shop owners. He encourages finding an exercise activity that gets the blood pumping and the brain firing, even if it's just for 30 minutes to an hour each morning.


                    Coach Cotton shares his personal experience with biking and how it energizes him for the day ahead. He emphasizes that taking care of physical and mental health is a personal responsibility and can have a positive impact on operational stamina, work-life balance, decision-making, and overall business success.


                    The episode also highlights the significance of staying updated with the latest technology and repair methodologies, understanding marketing trends, and fostering strong relationships. Coach Cotton concludes by reminding shop owners that success requires strategic decision-making, effective management, and continuous education.


                    The importance of physical health [00:01:07] Discussion on the significance of physical health for independent auto repair shop owners, including the benefits of regular exercise and staying fit.

                    The role of mental health [00:07:30] Exploration of how mental well-being influences decision-making, problem-solving, and overall business success in the auto repair industry.

                    Achieving work-life balance [00:09:46] Highlighting the importance of maintaining a healthy work-life balance to prevent burnout and prioritize personal rejuvenation.

                    The importance of mental sharpness [00:10:52] Mental sharpness aids in decision making, understanding marketing trends, and fostering strong relationships.

                    The well-being of the captain influences the ship's direction [00:12:07] The well-being of the shop owner directly affects the success and growth of the business.

                    Continuously seeking education and strategic decision-making [00:13:10] Success requires making strategic decisions, effective management, and continuously educating oneself and the team.


                    Connect with Chris:


                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix

                    ]]>                    28df5ca3-69bb-483c-8ad7-ce57c3049743Mon, 09 Oct 2023 00:15:00 -040012:43falsebonus                    From Idea to Product: Dorman’s Process of Developing Products [AW 178]From Idea to Product: Dorman's Process of Developing Products

                    Recorded Live at ASTE 2023, Lester Kovacs, Director of Ideation at Dorman Products, explains Dorman's unique approach to product development, including working closely with technicians, searching through junkyards for challenges, and conducting extensive testing. He also discusses supply chain issues, reaching out to their network for feedback, and upcoming products at Dorman.

                    Lester Kovacs, Director of Ideation, Dorman Products

                    Show Notes:

                    • Watch Full Video
                    • Uncovering Technician Challenges (00:04:02) Discussion on how Dorman works with technicians to uncover their challenges and develop solutions.
                    • Part Availability and Supply Chain Issues (00:05:31) Conversation about supply chain issues and challenges with part availability for older vehicles.
                    • The discovery of a new product category (00:08:31) Discussion about finding a new product category and the process of developing that particular product.
                    • The challenge of developing new products (00:11:00) Exploration of the challenges faced in developing new products and the need to work against the clock.
                    • Testing and validation of new products (00:12:58) Explanation of the testing and validation process for new products, including material testing, dimensional testing, and trial and test on actual vehicles.
                    • The incubator analogy (00:15:54) Discusses the role of the incubator in finding and developing ideas, identifying bottlenecks, and resource decisions.
                    • Percentage of ideas that make it (00:16:58) Discusses the percentage of ideas that make it through the validation process and the importance of a tight funnel to meet customer expectations.
                    • Lester's career journey (00:18:04) Explores Lester's background, starting from his love for cars as a kid.
                    • Changing Habits and Customer Perception (00:23:01) Discussion on the challenge of changing habits in the aftermarket industry and the need to shift customer perception of certain parts.
                    • Improving Marketing Strategy and Relaunching Products (00:23:25) Exploration of the relaunch of a product line after initial poor sales, including collaboration with customers and counter professionals to improve marketing and sales strategies.
                    • Suggestion for Website Enhancement (00:24:32) A suggestion to add a tab on the website to address why customers are not buying certain products, with testimonials and repair pictures to encourage sales.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>

                    Recorded Live at ASTE 2023, Lester Kovacs, Director of Ideation at Dorman Products, explains Dorman's unique approach to product development, including working closely with technicians, searching through junkyards for challenges, and conducting extensive testing. He also discusses supply chain issues, reaching out to their network for feedback, and upcoming products at Dorman.

                    Lester Kovacs, Director of Ideation, Dorman Products

                    Show Notes:

                    • Watch Full Video
                    • Uncovering Technician Challenges (00:04:02) Discussion on how Dorman works with technicians to uncover their challenges and develop solutions.
                    • Part Availability and Supply Chain Issues (00:05:31) Conversation about supply chain issues and challenges with part availability for older vehicles.
                    • The discovery of a new product category (00:08:31) Discussion about finding a new product category and the process of developing that particular product.
                    • The challenge of developing new products (00:11:00) Exploration of the challenges faced in developing new products and the need to work against the clock.
                    • Testing and validation of new products (00:12:58) Explanation of the testing and validation process for new products, including material testing, dimensional testing, and trial and test on actual vehicles.
                    • The incubator analogy (00:15:54) Discusses the role of the incubator in finding and developing ideas, identifying bottlenecks, and resource decisions.
                    • Percentage of ideas that make it (00:16:58) Discusses the percentage of ideas that make it through the validation process and the importance of a tight funnel to meet customer expectations.
                    • Lester's career journey (00:18:04) Explores Lester's background, starting from his love for cars as a kid.
                    • Changing Habits and Customer Perception (00:23:01) Discussion on the challenge of changing habits in the aftermarket industry and the need to shift customer perception of certain parts.
                    • Improving Marketing Strategy and Relaunching Products (00:23:25) Exploration of the relaunch of a product line after initial poor sales, including collaboration with customers and counter professionals to improve marketing and sales strategies.
                    • Suggestion for Website Enhancement (00:24:32) A suggestion to add a tab on the website to address why customers are not buying certain products, with testimonials and repair pictures to encourage sales.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    f4bf3bbd-7d04-416c-b743-3f61673743a9Sat, 07 Oct 2023 00:15:00 -040029:32falsefull178178                    Employee Fraud: Tips to Prevent Fraud and Profit Leaks [RR 890]Employee Fraud: Tips to Prevent Fraud and Profit Leaks Vic Tarasik is eager to share his insights and personal experiences with fraud, a subject that's not always pleasant but is crucial to address. As Ronald Reagan famously said, "Trust but verify." Trust is vital in business relationships, but so is verification. Vic highlights the need for proper documentation, procedures, systems in place to prevent fraud, cash management and the potential for fraud in parts purchases. He advises shop owners not to assume they are immune to fraud. Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE. Show Notes
                    • Watch Full Video
                    • The importance of trust and verification (00:01:49) Discussion on the importance of trust but verify in business relationships and the need for systems to keep people accountable.
                    • Personal experience with fraud in shop ownership (00:02:47) Vic shares his personal experience with fraud in his first four years of shop ownership and the consequences of not having verification systems in place.
                    • Managing cash and verifying deposits (00:06:14) The importance of managing cash, verifying bank deposits, and the responsibility of shop owners to ensure every dime and penny is accounted for.
                    • Fraud by an employee (00:09:34) Vic reveals how one of his employees committed fraud by zeroing out an invoice and pocketing the money, highlighting the need for trust and verification in business.
                    • Importance of consequences (00:16:34) Carm and Vic discuss the importance of having serious consequences, such as jail time or termination, for employees who commit fraud or theft in a company.
                    • The importance of trust and verification (00:17:46) Discussion on the need for employees to sign documents and the importance of trust and verification in business.
                    • The need for a restitution or fraud clause (00:18:31) Importance of having a restitution or fraud clause in the hiring package and the need to act on it if fraud occurs.
                    • The importance of purchase orders (00:26:36) The value of implementing a system that requires purchase orders for all sales transactions to ensure accountability.
                    • Returning unopened rolls of stamps (00:28:01) The story of a young employee who stole unopened rolls of stamps from the shop and how the lack of systems and accountability contributed to the situation.
                    • The importance of controlling losses (00:34:55) Discussion on how shop owners can control losses and the impact of not doing so.
                    • Taking action to prevent fraud (00:36:20) Encouragement to take proactive measures to prevent fraud and the importance of discussing the topic openly.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                     Vic Tarasik is eager to share his insights and personal experiences with fraud, a subject that's not always pleasant but is crucial to address. As Ronald Reagan famously said, "Trust but verify." Trust is vital in business relationships, but so is verification. Vic highlights the need for proper documentation, procedures, systems in place to prevent fraud, cash management and the potential for fraud in parts purchases. He advises shop owners not to assume they are immune to fraud. Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE. Show Notes
                    • Watch Full Video
                    • The importance of trust and verification (00:01:49) Discussion on the importance of trust but verify in business relationships and the need for systems to keep people accountable.
                    • Personal experience with fraud in shop ownership (00:02:47) Vic shares his personal experience with fraud in his first four years of shop ownership and the consequences of not having verification systems in place.
                    • Managing cash and verifying deposits (00:06:14) The importance of managing cash, verifying bank deposits, and the responsibility of shop owners to ensure every dime and penny is accounted for.
                    • Fraud by an employee (00:09:34) Vic reveals how one of his employees committed fraud by zeroing out an invoice and pocketing the money, highlighting the need for trust and verification in business.
                    • Importance of consequences (00:16:34) Carm and Vic discuss the importance of having serious consequences, such as jail time or termination, for employees who commit fraud or theft in a company.
                    • The importance of trust and verification (00:17:46) Discussion on the need for employees to sign documents and the importance of trust and verification in business.
                    • The need for a restitution or fraud clause (00:18:31) Importance of having a restitution or fraud clause in the hiring package and the need to act on it if fraud occurs.
                    • The importance of purchase orders (00:26:36) The value of implementing a system that requires purchase orders for all sales transactions to ensure accountability.
                    • Returning unopened rolls of stamps (00:28:01) The story of a young employee who stole unopened rolls of stamps from the shop and how the lack of systems and accountability contributed to the situation.
                    • The importance of controlling losses (00:34:55) Discussion on how shop owners can control losses and the impact of not doing so.
                    • Taking action to prevent fraud (00:36:20) Encouragement to take proactive measures to prevent fraud and the importance of discussing the topic openly.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    17f3afe0-e015-4f66-be43-f7e635f0cb32Fri, 06 Oct 2023 00:15:00 -040037:13falsefull890890                    Government Shutdown Averted...For Now [E086] - Business By The NumbersGovernment Shutdown Averted...For Now [E086] - Business By The NumbersToday on Business by the Numbers, Hunt talks about potential government shutdowns. He discusses why we're here, including the Ukraine funding and the political spending tug-of-war.

                    • How can the wobbly government budget mess with our day-to-day? The ups and downs of the fiscal year and why getting those 12 funding bills passed is like herding cats.

                    • Real Talk: If things go south, how bad can it get for our government workers and contractors? And what does it mean for the rest of us – not just in the U.S. but globally too?

                    • Hunt also talks about projections regarding federal debt. He’ll break down some of the numbers, chat about the "now or never" vibes, and why October can be a financially volatile month.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    Today on Business by the Numbers, Hunt talks about potential government shutdowns. He discusses why we're here, including the Ukraine funding and the political spending tug-of-war.

                    • How can the wobbly government budget mess with our day-to-day? The ups and downs of the fiscal year and why getting those 12 funding bills passed is like herding cats.

                    • Real Talk: If things go south, how bad can it get for our government workers and contractors? And what does it mean for the rest of us – not just in the U.S. but globally too?

                    • Hunt also talks about projections regarding federal debt. He’ll break down some of the numbers, chat about the "now or never" vibes, and why October can be a financially volatile month.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    583bb540-98e9-49b7-8266-f2d6c95e1a35Thu, 05 Oct 2023 00:15:00 -040027:50falsebonus                    Life Calibration: From Burnout to Balance [THA 348]Life Calibration: From Burnout to Balance [THA 348]
                    Our panel explores the challenges of achieving work-life balance and how it affects busy professionals and entrepreneurs. The key takeaway was the importance of operating with the mindset of wanting employees' lives to work both inside and outside of the shop. Eddie Lawrence shared his personal story of experiencing a health crisis in 2015, which served as a wake-up call for him. As a business owner, he had been prioritizing his work over his own well-being. This realization led him to create 'Life Calibration,' a framework to help individuals prioritize and improve different areas of their lives, not just for themselves but also for their teams. Eddie Lawrence, President of Mobile Transport Repair, Colorado Spring, CO. Chris Lawson, TechnicianFind.Com. Chris’ previous episodes HERE Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE Show Notes:
                    • Watch Full Video
                    • Life Calibration: https://www.lifecalibration.com
                    • The wake-up call (00:04:29) Eddie shares his personal wake-up call after neglecting his own health as a business owner.
                    • The life calibration system (00:06:22) Eddie discusses the Life Calibration system he created to prioritize and improve different areas of life.
                    • The importance of personal growth (00:07:50) The importance of personal growth for business owners and how it affects the growth of their businesses.
                    • Introduction to the Life Calibration program (00:09:35) Explanation of the life calibration program, including the self-diagnostic test, the gears tool, and the workbook for setting baselines and goals.
                    • Positive impact of the life calibration program on team members (00:14:41) Testimonials from shop owners about the positive impact of the life calibration program on their team members, including improved work-life balance and personal growth.
                    • The importance of personal goals in improving employee morale (00:17:19) Discussion on how shops that incorporate personal goals into their quarterly meetings have better employee morale.
                    • The significance of life in the workplace (00:18:00) Exploration of how many shop owners feel like something is missing in their workplace, and the importance of incorporating life into the workplace culture.
                    • The role of accountability and support in life calibration (00:20:55) Explanation of the coaching program within life calibration, including the accountability and support provided through online membership and regular calls.
                    • The technician's success story (00:26:19) Technician's success stories of buying a house and improving their career and life through support from the shop.
                    • Improving lives through personal goals (00:27:16) Stories of employees pursuing personal goals like kickboxing and overcoming PTSD through support from the shop.
                    • Shop owner's role in implementing life calibration (00:29:16) The shop owner's role in starting the journey of self-improvement and bringing life calibration to their employees for better culture and retention.
                    • Life calibration and team building (00:34:12) Discussion on the different ways to conduct team building exercises, including Zoom calls and in-person meetings.
                    • Personal experiences with life calibration (00:36:14) Eddie shares his life-changing experience in 2015 and the compulsion to do something more to help people.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>
                    Our panel explores the challenges of achieving work-life balance and how it affects busy professionals and entrepreneurs. The key takeaway was the importance of operating with the mindset of wanting employees' lives to work both inside and outside of the shop. Eddie Lawrence shared his personal story of experiencing a health crisis in 2015, which served as a wake-up call for him. As a business owner, he had been prioritizing his work over his own well-being. This realization led him to create 'Life Calibration,' a framework to help individuals prioritize and improve different areas of their lives, not just for themselves but also for their teams. Eddie Lawrence, President of Mobile Transport Repair, Colorado Spring, CO. Chris Lawson, TechnicianFind.Com. Chris’ previous episodes HERE Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE Show Notes:
                    • Watch Full Video
                    • Life Calibration: https://www.lifecalibration.com
                    • The wake-up call (00:04:29) Eddie shares his personal wake-up call after neglecting his own health as a business owner.
                    • The life calibration system (00:06:22) Eddie discusses the Life Calibration system he created to prioritize and improve different areas of life.
                    • The importance of personal growth (00:07:50) The importance of personal growth for business owners and how it affects the growth of their businesses.
                    • Introduction to the Life Calibration program (00:09:35) Explanation of the life calibration program, including the self-diagnostic test, the gears tool, and the workbook for setting baselines and goals.
                    • Positive impact of the life calibration program on team members (00:14:41) Testimonials from shop owners about the positive impact of the life calibration program on their team members, including improved work-life balance and personal growth.
                    • The importance of personal goals in improving employee morale (00:17:19) Discussion on how shops that incorporate personal goals into their quarterly meetings have better employee morale.
                    • The significance of life in the workplace (00:18:00) Exploration of how many shop owners feel like something is missing in their workplace, and the importance of incorporating life into the workplace culture.
                    • The role of accountability and support in life calibration (00:20:55) Explanation of the coaching program within life calibration, including the accountability and support provided through online membership and regular calls.
                    • The technician's success story (00:26:19) Technician's success stories of buying a house and improving their career and life through support from the shop.
                    • Improving lives through personal goals (00:27:16) Stories of employees pursuing personal goals like kickboxing and overcoming PTSD through support from the shop.
                    • Shop owner's role in implementing life calibration (00:29:16) The shop owner's role in starting the journey of self-improvement and bringing life calibration to their employees for better culture and retention.
                    • Life calibration and team building (00:34:12) Discussion on the different ways to conduct team building exercises, including Zoom calls and in-person meetings.
                    • Personal experiences with life calibration (00:36:14) Eddie shares his life-changing experience in 2015 and the compulsion to do something more to help people.

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    051c1e44-0b07-483a-b836-2d521d75e49bThu, 05 Oct 2023 00:15:00 -040037:55falsefull348348                    Shame with Margaret Light [E103] - Automotive Field TheoryShame with Margaret Light [E103] - Automotive Field TheoryShame vs. Guilt: Margaret Light explains the difference between these two often confused emotions. Guilt is about feeling bad for doing something wrong, while shame is about feeling like a bad person. Guilt can motivate change, but shame can lead to negative self-critical thoughts and harm relationships.

                    Show Notes

                    • The difference between shame and guilt (00:01:30) 
                    • Personal experience with shame (00:03:28)
                    • Challenging negative beliefs (00:06:22) 
                    • Shame and Guilt (00:08:18) Discussion on the difference between shame and guilt, and how shame affects individuals in their day-to-day lives.
                    • Childhood Experiences of Shame (00:09:23) 
                    • Sharing and Naming Shame (00:12:15) 
                    • Recognizing and Understanding Shame (00:15:34)
                    • Dealing with Shame and Self-Compassion (00:18:38) 
                    • Leaning into Shame and Seeking External Validation (00:21:31) 
                    • The impact of shame on individuals (00:25:55) 
                    • Creating a shame-filled environment (00:26:16)
                    • The connection between self-talk and how we treat others (00:27:30) 
                    • Shame and Substance Use (00:31:00) 
                    • The Shame Spiral (00:32:22) 
                    • Window of Tolerance and Coping Strategies (00:34:19) 
                    • Regulating Your System (00:38:45) 
                    • Regulating Others (00:40:55)
                    • Guilt vs. Shame (00:44:27) 
                    • Recognizing and not internalizing feedback (00:48:14)
                    • Healthy guilt vs shame in a professional setting (00:51:07) 
                    • The importance of relationships with clients (00:53:57) 
                    • The fascination with understanding human behavior (00:55:00)

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    ]]>                    Shame vs. Guilt: Margaret Light explains the difference between these two often confused emotions. Guilt is about feeling bad for doing something wrong, while shame is about feeling like a bad person. Guilt can motivate change, but shame can lead to negative self-critical thoughts and harm relationships.

                    Show Notes

                    • The difference between shame and guilt (00:01:30) 
                    • Personal experience with shame (00:03:28)
                    • Challenging negative beliefs (00:06:22) 
                    • Shame and Guilt (00:08:18) Discussion on the difference between shame and guilt, and how shame affects individuals in their day-to-day lives.
                    • Childhood Experiences of Shame (00:09:23) 
                    • Sharing and Naming Shame (00:12:15) 
                    • Recognizing and Understanding Shame (00:15:34)
                    • Dealing with Shame and Self-Compassion (00:18:38) 
                    • Leaning into Shame and Seeking External Validation (00:21:31) 
                    • The impact of shame on individuals (00:25:55) 
                    • Creating a shame-filled environment (00:26:16)
                    • The connection between self-talk and how we treat others (00:27:30) 
                    • Shame and Substance Use (00:31:00) 
                    • The Shame Spiral (00:32:22) 
                    • Window of Tolerance and Coping Strategies (00:34:19) 
                    • Regulating Your System (00:38:45) 
                    • Regulating Others (00:40:55)
                    • Guilt vs. Shame (00:44:27) 
                    • Recognizing and not internalizing feedback (00:48:14)
                    • Healthy guilt vs shame in a professional setting (00:51:07) 
                    • The importance of relationships with clients (00:53:57) 
                    • The fascination with understanding human behavior (00:55:00)

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    ]]>                    eacdc398-983c-4719-8c44-b6f29476c72aWed, 04 Oct 2023 00:15:00 -040057:28falsebonus                    Designing Your Life with Scott Rusnak [E068] - The Auto Repair Marketing PodcastDesigning Your Life with Scott Rusnak [E068] - The Auto Repair Marketing PodcastScott Rusnak is the author of “The Entrepreneurs’ Field Guide; Design Your Life Before Somebody Else Does It For You”. In this episode, Brian and Scott dig into actionable steps that business owners can implement to make sure they are living the life they want to live.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • The importance of having a coach (00:01:10) Scott talks about the impact of having a coach in both cycling and surfing and how they pushed him to achieve more than he thought possible.
                    • The power of the five most important people (00:02:32) Scott discusses the concept of Dunbar's number and how having a strong inner circle of people who know your core values can help you achieve anything in life.
                    • Setting core values with a team (00:05:44) Scott shares his approach to guiding people in discovering and defining their core values, emphasizing the importance of a team exercise and referencing a Harvard Business Review article.
                    • Expressing Core Values (00:06:48) Discussion on the importance of having actionable core values and how they can guide decision-making.
                    • Gratitude and Core Values (00:08:55) Exploration of the role of gratitude in starting the day and how it can positively impact mindset and motivation.
                    • Planning Your Day (00:12:31) Explanation of the concept of the blue zone and the significance of starting the day with a positive mindset and gratitude.
                    • Transitioning into the Green Zone (00:13:17) The speakers discuss the importance of easing into the day with a clear plan and priorities.
                    • Workouts as Clarity Breaks (00:15:10) The benefits of scheduling workouts as a way to clear the mind and find solutions to problems.
                    • Living a Minimalist Lifestyle (00:17:35) The impact of living in a minimalist home and how it helps minimize distractions and simplify life.
                    • Following the Herd (00:20:04) Discussion on the concept of following the herd and the desire to live a life that is not dictated by societal norms.
                    • Finding Your Core Group (00:20:41) Exploration of the importance of finding a smaller, more intimate group within larger associations or organizations to support personal growth and alignment with core values.
                    • Health and Honest Conversations (00:21:39) Focus on the significance of having open, honest, and healthy conversations within teams and the impact it has on trust, vulnerability, and personal growth.
                    • The importance of scheduling fascinating moments (00:26:52) Scott discusses the importance of scheduling exciting events throughout the year to provide fun and fascination.
                    • Taking control of your time (00:27:32) Scott emphasizes the need to take control of your time and not let others dictate how you spend your day, week, month, and year.
                    • Designing your life intentionally (00:28:12) Brian and Scott discuss the importance of knowing what you truly want in life and designing your life intentionally to achieve those goals.

                    How To Get In Touch With Scott

                    Website: https://scottrusnak.com/

                    The Entrepreneurs’ Field Guide: Buy on Amazon

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Book: The Five Dysfunctions of a Team

                    Book: Traction

                    How To Get In Touch with the Pros

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com 

                    ]]>                    Scott Rusnak is the author of “The Entrepreneurs’ Field Guide; Design Your Life Before Somebody Else Does It For You”. In this episode, Brian and Scott dig into actionable steps that business owners can implement to make sure they are living the life they want to live.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • The importance of having a coach (00:01:10) Scott talks about the impact of having a coach in both cycling and surfing and how they pushed him to achieve more than he thought possible.
                    • The power of the five most important people (00:02:32) Scott discusses the concept of Dunbar's number and how having a strong inner circle of people who know your core values can help you achieve anything in life.
                    • Setting core values with a team (00:05:44) Scott shares his approach to guiding people in discovering and defining their core values, emphasizing the importance of a team exercise and referencing a Harvard Business Review article.
                    • Expressing Core Values (00:06:48) Discussion on the importance of having actionable core values and how they can guide decision-making.
                    • Gratitude and Core Values (00:08:55) Exploration of the role of gratitude in starting the day and how it can positively impact mindset and motivation.
                    • Planning Your Day (00:12:31) Explanation of the concept of the blue zone and the significance of starting the day with a positive mindset and gratitude.
                    • Transitioning into the Green Zone (00:13:17) The speakers discuss the importance of easing into the day with a clear plan and priorities.
                    • Workouts as Clarity Breaks (00:15:10) The benefits of scheduling workouts as a way to clear the mind and find solutions to problems.
                    • Living a Minimalist Lifestyle (00:17:35) The impact of living in a minimalist home and how it helps minimize distractions and simplify life.
                    • Following the Herd (00:20:04) Discussion on the concept of following the herd and the desire to live a life that is not dictated by societal norms.
                    • Finding Your Core Group (00:20:41) Exploration of the importance of finding a smaller, more intimate group within larger associations or organizations to support personal growth and alignment with core values.
                    • Health and Honest Conversations (00:21:39) Focus on the significance of having open, honest, and healthy conversations within teams and the impact it has on trust, vulnerability, and personal growth.
                    • The importance of scheduling fascinating moments (00:26:52) Scott discusses the importance of scheduling exciting events throughout the year to provide fun and fascination.
                    • Taking control of your time (00:27:32) Scott emphasizes the need to take control of your time and not let others dictate how you spend your day, week, month, and year.
                    • Designing your life intentionally (00:28:12) Brian and Scott discuss the importance of knowing what you truly want in life and designing your life intentionally to achieve those goals.

                    How To Get In Touch With Scott

                    Website: https://scottrusnak.com/

                    The Entrepreneurs’ Field Guide: Buy on Amazon

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Book: The Five Dysfunctions of a Team

                    Book: Traction

                    How To Get In Touch with the Pros

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com 

                    ]]>                    07924fa0-3cb1-4c87-87fd-2a7bc1043061Wed, 04 Oct 2023 00:15:00 -040030:17falsebonus                    Speaking Greatness Into Your People [RR 889]Speaking Greatness Into Your People

                    Dan Taylor and Rod Olson discuss leadership principles and creating a culture of recognition in the automotive industry. They emphasize the importance of recognizing and affirming people in the workplace, being sincere and specific in recognition, and creating a psychologically safe environment. They also discuss the impact of positive language, effective communication, and the role of coaches and leaders in helping individuals and teams reach their full potential. Remember, as leaders, our words have the power to inspire, motivate, and shape the culture of our organizations. Let's use them wisely!

                    Rod Olson is a coach known for his ability to help high-performing leaders see things others don’t see and find their ‘sweet spot’ as they lead and motivate others in the 21st century. He is the founder of the Coaches of Excellence Institute and the Coach O Consulting Group. Rod is also the author of three highly acclaimed leadership fables: The Legacy Builder, Wisdom Lunch Warrior and Greatest Motivational Tool. After nearly 20 years as a college football coach, Rod has spent the last decade-plus, working with elite teams and organizations while teaching, coaching, and mentoring some of our country’s top coaches and leaders. He is a nationally recognized speaker and leadership consultant specializing in high-level leadership coaching and culture development. Rod has clients in the corporate sector, professional and collegiate sports, and our United States military special forces. Rod is a husband, father, and coach. If you want more information on Rod, how to purchase his books, executive coaching & team consulting, or have him speak to your leaders, he can be reached at coaches@coachesofexcellence.com or CoachOConsulting.org, or message him on Twitter https://twitter.com/CoachRodOlson Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE

                    Show Notes

                    • Watch Full Video
                    • Creating a Culture of Recognition (00:02:17) Discussion on the importance of recognizing and affirming employees in the workplace.
                    • The Importance of Specificity in Recognition (00:03:09) Exploration of the impact of being sincere and specific when recognizing someone's achievements.
                    • Using Different Recognition Styles (00:07:57) The significance of understanding individuals' love languages and using a variety of recognition styles to motivate and engage them.
                    • Expanding vocabulary and raising leadership level (00:12:40) Exploration of the negative implications of limited vocabulary and the need for leaders to improve their language skills.
                    • Destroying complacency without destroying confidence (00:15:30) The challenge of motivating employees to reach higher levels of performance without undermining their self-confidence.
                    • The importance of language and feedback (00:16:25) The speaker discusses the impact of language and feedback in coaching and leadership, emphasizing the use of positive language and avoiding negative words like "don't."
                    • Self-awareness and situational awareness in leadership (00:22:00) The need for leaders to have self-awareness and situational awareness, including knowing their own emotional state before giving feedback or critique.
                    • Leadership Principles and Critiquing (00:24:36) Discussion on the importance of critiquing as a leader and the need to balance encouragement and challenge.
                    • Recognizing Peers and Building a Culture (00:25:08) Exploration of how leaders can encourage peers to recognize each other and create a culture of recognition.
                    • Speaking Greatness and Coaching (00:29:27) The significance of speaking greatness into people, projecting their potential, and coaching them towards their future success.
                    • Teachable moments and timing (00:32:55) The importance of looking for teachable moments and having good timing when teaching and providing feedback.
                    • Speaking greatness and changing culture (00:38:02) The effects of speaking greatness on changing and maturing the culture within an organization or family.
                    • Feeling better as a leader (00:39:37) The positive impact of speaking greatness on a leader's inner joy, value, and sense of relevance.
                    • The importance of mentoring and building a legacy (00:40:03) The speaker emphasizes the importance of leaders mentoring their employees and building a legacy for the future.
                    • Creating a culture of recognition (00:40:38) The benefits of recruiting and hiring individuals who have grown up in a shop and know how to act, emphasizing the importance of creating a culture of recognition.
                    • Becoming an encourager and practicing self-awareness (00:41:03) How managers and leaders can celebrate the success of their employees, emphasizing the importance of self-awareness and practicing encouragement rather than criticism.
                    • Free Tip of the Day (00:48:07) Rod Olson encourages listeners to follow him on Twitter for a free tip of the day. https://twitter.com/CoachRodOlson

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>

                    Dan Taylor and Rod Olson discuss leadership principles and creating a culture of recognition in the automotive industry. They emphasize the importance of recognizing and affirming people in the workplace, being sincere and specific in recognition, and creating a psychologically safe environment. They also discuss the impact of positive language, effective communication, and the role of coaches and leaders in helping individuals and teams reach their full potential. Remember, as leaders, our words have the power to inspire, motivate, and shape the culture of our organizations. Let's use them wisely!

                    Rod Olson is a coach known for his ability to help high-performing leaders see things others don’t see and find their ‘sweet spot’ as they lead and motivate others in the 21st century. He is the founder of the Coaches of Excellence Institute and the Coach O Consulting Group. Rod is also the author of three highly acclaimed leadership fables: The Legacy Builder, Wisdom Lunch Warrior and Greatest Motivational Tool. After nearly 20 years as a college football coach, Rod has spent the last decade-plus, working with elite teams and organizations while teaching, coaching, and mentoring some of our country’s top coaches and leaders. He is a nationally recognized speaker and leadership consultant specializing in high-level leadership coaching and culture development. Rod has clients in the corporate sector, professional and collegiate sports, and our United States military special forces. Rod is a husband, father, and coach. If you want more information on Rod, how to purchase his books, executive coaching & team consulting, or have him speak to your leaders, he can be reached at coaches@coachesofexcellence.com or CoachOConsulting.org, or message him on Twitter https://twitter.com/CoachRodOlson Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE

                    Show Notes

                    • Watch Full Video
                    • Creating a Culture of Recognition (00:02:17) Discussion on the importance of recognizing and affirming employees in the workplace.
                    • The Importance of Specificity in Recognition (00:03:09) Exploration of the impact of being sincere and specific when recognizing someone's achievements.
                    • Using Different Recognition Styles (00:07:57) The significance of understanding individuals' love languages and using a variety of recognition styles to motivate and engage them.
                    • Expanding vocabulary and raising leadership level (00:12:40) Exploration of the negative implications of limited vocabulary and the need for leaders to improve their language skills.
                    • Destroying complacency without destroying confidence (00:15:30) The challenge of motivating employees to reach higher levels of performance without undermining their self-confidence.
                    • The importance of language and feedback (00:16:25) The speaker discusses the impact of language and feedback in coaching and leadership, emphasizing the use of positive language and avoiding negative words like "don't."
                    • Self-awareness and situational awareness in leadership (00:22:00) The need for leaders to have self-awareness and situational awareness, including knowing their own emotional state before giving feedback or critique.
                    • Leadership Principles and Critiquing (00:24:36) Discussion on the importance of critiquing as a leader and the need to balance encouragement and challenge.
                    • Recognizing Peers and Building a Culture (00:25:08) Exploration of how leaders can encourage peers to recognize each other and create a culture of recognition.
                    • Speaking Greatness and Coaching (00:29:27) The significance of speaking greatness into people, projecting their potential, and coaching them towards their future success.
                    • Teachable moments and timing (00:32:55) The importance of looking for teachable moments and having good timing when teaching and providing feedback.
                    • Speaking greatness and changing culture (00:38:02) The effects of speaking greatness on changing and maturing the culture within an organization or family.
                    • Feeling better as a leader (00:39:37) The positive impact of speaking greatness on a leader's inner joy, value, and sense of relevance.
                    • The importance of mentoring and building a legacy (00:40:03) The speaker emphasizes the importance of leaders mentoring their employees and building a legacy for the future.
                    • Creating a culture of recognition (00:40:38) The benefits of recruiting and hiring individuals who have grown up in a shop and know how to act, emphasizing the importance of creating a culture of recognition.
                    • Becoming an encourager and practicing self-awareness (00:41:03) How managers and leaders can celebrate the success of their employees, emphasizing the importance of self-awareness and practicing encouragement rather than criticism.
                    • Free Tip of the Day (00:48:07) Rod Olson encourages listeners to follow him on Twitter for a free tip of the day. https://twitter.com/CoachRodOlson

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    2fc656d0-aeec-4f7f-adfa-509a8d1a8434Tue, 03 Oct 2023 00:15:00 -040048:27falsefull889889                    Unleashing Your Inner Deion: How to Recruit and Manage a Legendary Auto Repair Team [E132] - Chris Cotton Weekly BlitzUnleashing Your Inner Deion: How to Recruit and Manage a Legendary Auto Repair Team [E132] - Chris Cotton Weekly Blitz The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this episode of "The Weekly Blitz" podcast, Coach Chris Cotton from Auto Fix Auto Shop Coaching discusses the importance of building a high-performance team in both sports and business. Inspired by Deion Sanders' approach to recruiting and managing his football team, Cotton draws parallels to the auto repair industry. He emphasizes the need for clear communication, recruiting the right people, continuous training, promoting teamwork, and adapting to changes. Cotton also highlights the importance of celebrating small wins and setting higher standards.

                    Deion Sanders and the Colorado Buffaloes [00:01:12] Discussion of Deion Sanders' recruitment strategy and the controversy surrounding it.

                    Hiring the Right Talent [00:03:27] Importance of hiring employees who align with the company culture and have a strong work ethic.

                    Lessons from Deion Sanders for High Performance Work Teams [00:06:51] Learning from Deion Sanders' strategies, including having a clear vision, recruiting the right talent, continuous training, accountability, and promoting teamwork.

                    Encouraging Collaboration and Adaptability [00:11:21] Coach Chris discusses the importance of fostering collaboration and adaptability within a team, drawing parallels between football strategies and the business world.

                    Celebrating Small Wins [00:12:40] The speaker emphasizes the significance of acknowledging and celebrating small victories in the workplace to boost morale and motivate the team.

                    Building Legendary Work Teams [00:13:51] The speaker urges leaders to set higher standards and build teams that are not only productive but also legendary, emphasizing the power of knowledge, collaboration, and continuous improvement.

                    Connect with Chris:

                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix

                    #primetime #coachprime #iainthardtofind #staydriven #coloradobuffsfootball

                    ]]>                     The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this episode of "The Weekly Blitz" podcast, Coach Chris Cotton from Auto Fix Auto Shop Coaching discusses the importance of building a high-performance team in both sports and business. Inspired by Deion Sanders' approach to recruiting and managing his football team, Cotton draws parallels to the auto repair industry. He emphasizes the need for clear communication, recruiting the right people, continuous training, promoting teamwork, and adapting to changes. Cotton also highlights the importance of celebrating small wins and setting higher standards.

                    Deion Sanders and the Colorado Buffaloes [00:01:12] Discussion of Deion Sanders' recruitment strategy and the controversy surrounding it.

                    Hiring the Right Talent [00:03:27] Importance of hiring employees who align with the company culture and have a strong work ethic.

                    Lessons from Deion Sanders for High Performance Work Teams [00:06:51] Learning from Deion Sanders' strategies, including having a clear vision, recruiting the right talent, continuous training, accountability, and promoting teamwork.

                    Encouraging Collaboration and Adaptability [00:11:21] Coach Chris discusses the importance of fostering collaboration and adaptability within a team, drawing parallels between football strategies and the business world.

                    Celebrating Small Wins [00:12:40] The speaker emphasizes the significance of acknowledging and celebrating small victories in the workplace to boost morale and motivate the team.

                    Building Legendary Work Teams [00:13:51] The speaker urges leaders to set higher standards and build teams that are not only productive but also legendary, emphasizing the power of knowledge, collaboration, and continuous improvement.

                    Connect with Chris:

                    chris@autofixsos.com

                    Phone: 940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/

                    AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix

                    #primetime #coachprime #iainthardtofind #staydriven #coloradobuffsfootball

                    ]]>                    0ffc80bc-e17c-4beb-9cbb-ee2ff80ec296Mon, 02 Oct 2023 00:15:00 -040014:35falsebonus                    5 Steps to Max Your Potential and Maintain a Healthy Work Life Balance [AW 177]5 Steps to Max Your Potential and Maintain a Healthy Work Life Balance

                    Jaron Kleber, National Sales Manager of Repair Shop of Tomorrow, discusses the importance of maintaining a healthy work-life balance and maximizing one's potential. Jaron explains the negative effects of hitting the snooze button and shares his personal routine for starting the day off right. The conversation then shifts to investing in personal goals and well-being, and the importance of treating employees like family. It's crucial to take a step back from the daily grind and ask oneself what should be done right, rather than focusing on what is being done wrong.

                    Jaron Kleber, Repair Shop of Tomorrow, National Sales Manager. Jaron’s previous episodes HERE

                    Show Notes:

                    • Watch Full Video
                    • The importance of work-life balance [00:03:23] Discussion on the societal pressure to constantly work and hustle, and the need for a healthy work-life balance.
                    • The role of coaching and mentorship [00:05:01] Exploration of the benefits of having a coach or mentor to guide and reassure shop owners in their journey to success.
                    • The significance of consistency and processes [00:06:22] The importance of implementing consistent processes in both business and personal life to achieve success and prevent burnout.
                    • The science behind hitting the snooze button [00:08:14] Explains the sleep cycles and how hitting the snooze button affects the quality of sleep.
                    • Sleep inertia and its impact on the morning [00:09:08] Discusses the concept of sleep inertia and how it can negatively affect the first four hours of the day.
                    • Starting the day off right for personal and professional success [00:11:01] Emphasizes the importance of starting the day off in a positive state to have more good days than bad days and achieve personal and professional success.
                    • The importance of self-care [00:15:38] The importance of setting up a morning routine and taking care of one's physical and mental well-being.
                    • The power of music [00:16:38] How music can change one's disposition and attitude, and explores the effects of music on dopamine levels in the brain.
                    • Investing in employee well-being [00:19:38] The conversation shifts to the topic of successful shop owners investing in their employees' personal goals and well-being, beyond just technical training.
                    • Personal Goals and Work-Life Balance [00:23:54] Discussion on setting personal goals, struggling with work-life balance, and the importance of separating personal and professional life.
                    • Creating a Positive Work Environment [00:24:53] Exploring the significance of creating a positive work environment, building a sense of community, and holding employees accountable for work-life balance.
                    • Importance of Accountability and Mentoring [00:28:28] Highlighting the value of having a mentor or coach to hold oneself accountable, improve leadership skills, and achieve personal and professional goals.
                    • The importance of continuous improvement [00:33:01] Discussion on the need for professionals in the industry to strive for continuous improvement and overcome the fear of exposing weaknesses.
                    • Transitioning from a fixed mindset to a growth mindset [00:34:23] Exploration of the difference between a fixed mindset and a growth mindset, and the importance of adopting a growth mindset for personal and professional development.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>

                    Jaron Kleber, National Sales Manager of Repair Shop of Tomorrow, discusses the importance of maintaining a healthy work-life balance and maximizing one's potential. Jaron explains the negative effects of hitting the snooze button and shares his personal routine for starting the day off right. The conversation then shifts to investing in personal goals and well-being, and the importance of treating employees like family. It's crucial to take a step back from the daily grind and ask oneself what should be done right, rather than focusing on what is being done wrong.

                    Jaron Kleber, Repair Shop of Tomorrow, National Sales Manager. Jaron’s previous episodes HERE

                    Show Notes:

                    • Watch Full Video
                    • The importance of work-life balance [00:03:23] Discussion on the societal pressure to constantly work and hustle, and the need for a healthy work-life balance.
                    • The role of coaching and mentorship [00:05:01] Exploration of the benefits of having a coach or mentor to guide and reassure shop owners in their journey to success.
                    • The significance of consistency and processes [00:06:22] The importance of implementing consistent processes in both business and personal life to achieve success and prevent burnout.
                    • The science behind hitting the snooze button [00:08:14] Explains the sleep cycles and how hitting the snooze button affects the quality of sleep.
                    • Sleep inertia and its impact on the morning [00:09:08] Discusses the concept of sleep inertia and how it can negatively affect the first four hours of the day.
                    • Starting the day off right for personal and professional success [00:11:01] Emphasizes the importance of starting the day off in a positive state to have more good days than bad days and achieve personal and professional success.
                    • The importance of self-care [00:15:38] The importance of setting up a morning routine and taking care of one's physical and mental well-being.
                    • The power of music [00:16:38] How music can change one's disposition and attitude, and explores the effects of music on dopamine levels in the brain.
                    • Investing in employee well-being [00:19:38] The conversation shifts to the topic of successful shop owners investing in their employees' personal goals and well-being, beyond just technical training.
                    • Personal Goals and Work-Life Balance [00:23:54] Discussion on setting personal goals, struggling with work-life balance, and the importance of separating personal and professional life.
                    • Creating a Positive Work Environment [00:24:53] Exploring the significance of creating a positive work environment, building a sense of community, and holding employees accountable for work-life balance.
                    • Importance of Accountability and Mentoring [00:28:28] Highlighting the value of having a mentor or coach to hold oneself accountable, improve leadership skills, and achieve personal and professional goals.
                    • The importance of continuous improvement [00:33:01] Discussion on the need for professionals in the industry to strive for continuous improvement and overcome the fear of exposing weaknesses.
                    • Transitioning from a fixed mindset to a growth mindset [00:34:23] Exploration of the difference between a fixed mindset and a growth mindset, and the importance of adopting a growth mindset for personal and professional development.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    5b2d5058-db75-4aa0-8f53-06c7899f29f7Sat, 30 Sep 2023 00:15:00 -040037:30falsefull177177                    High Performance Leadership Training [RR 888]High Performance Leadership Training Carm Capriotto introduces a group of automotive industry professionals who are part of a leadership program led by Shawn Gilfillan. This group has been working on a 20-week program designed to enhance leadership skills and empower teams in the automotive industry. The program emphasizes the importance of self-talk and changing one's self-perception to become a better leader. They highlight the benefits of using the DISC test to understand themselves and their team members better, promoting understanding and empathy. They also discuss the positive impact of active listening and effective communication in resolving conflicts and improving relationships. They emphasize the value of continuous learning and the benefits of joining a leadership coaching group. Tina Ormond, DeBoer’s Auto Sales & Service Hamburg, NJ. Steve Hixson, Arts Automotive, Estes Auto Center, Longview, WA. Brian Nerger, Nerger's Auto Express, Bound Brook, NJ. Albert Stashluk, Automotive Magic, Kenvil and Lake Hopatcong, NJ Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE Show Notes
                    • Watch Full Video Episode
                    • The Leadership Group Program (00:02:27) Discussion about a leadership program that helps owners and managers grow their team and improve their businesses.
                    • The Imposter Syndrome (00:06:08) Discussion about imposter syndrome and how participating in the program has helped build self-assurance and fill knowledge gaps.
                    • The Value of the DISC Test (00:07:33) Discussion about the benefits of using the DISC test to understand communication styles and improve team dynamics.
                    • Understanding the DISC Test Results (00:08:27) Discussion about the experience of taking the DISC test and how it reveals strengths and weaknesses.
                    • Using DISC Profiles in Hiring and Team Building (00:09:27) Exploring how DISC profiles can be used to assess potential employees and create a cohesive team.
                    • The Importance of Self-Awareness and Communication (00:11:08) Highlighting the significance of understanding individual DISC profiles and adapting communication styles accordingly for effective teamwork.
                    • The root of the problem (00:16:17) Discussion about identifying the root cause of a person's upset and resolving conflicts.
                    • Active listening and transformation (00:17:10) Importance of actively listening to others and how it can lead to personal growth and transformation.
                    • Benefits of team training (00:19:39) The benefits of team training in addressing interpersonal issues and improving communication within an organization.
                    • The importance of effective communication (00:24:55) Discussion on the value of clear and articulate communication in a leadership coaching group.
                    • The benefits of having a support network (00:26:33) Exploring the advantages of having a team outside of your own shop to provide support and guidance for leadership challenges.
                    • Improving performance through clear communication (00:30:10) Sharing a conversation between a technician and a coach, discussing the importance of setting clear intentions and removing emotions to develop a plan for improvement.
                    • The importance of effective communication (00:32:47) Understanding the different communication styles and needs of team members to improve productivity and support.
                    • The significance of clear goals and roles (00:35:08) Highlighting the importance of having a clear mission and goals for the team to enhance performance and avoid confusion.
                    • The power of active listening and understanding emotions (00:38:55) Exploring the three powerful elements of active listening: repeating the words, acknowledging emotions, and identifying commitments, to foster better communication and empathy.
                    • The power of support pillars (00:40:43) Discussion on the importance of having support pillars in business and how they can help in times of conflict and change.
                    • Availability of coaching and support (00:41:30) Encouragement to take advantage of coaching and support available outside of regular meetings to enhance learning and understanding.
                    • Impact of improved communication (00:42:58) The positive effects of improved communication on business growth, sales, and productivity, as well as personal development and motivation.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                     Carm Capriotto introduces a group of automotive industry professionals who are part of a leadership program led by Shawn Gilfillan. This group has been working on a 20-week program designed to enhance leadership skills and empower teams in the automotive industry. The program emphasizes the importance of self-talk and changing one's self-perception to become a better leader. They highlight the benefits of using the DISC test to understand themselves and their team members better, promoting understanding and empathy. They also discuss the positive impact of active listening and effective communication in resolving conflicts and improving relationships. They emphasize the value of continuous learning and the benefits of joining a leadership coaching group. Tina Ormond, DeBoer’s Auto Sales & Service Hamburg, NJ. Steve Hixson, Arts Automotive, Estes Auto Center, Longview, WA. Brian Nerger, Nerger's Auto Express, Bound Brook, NJ. Albert Stashluk, Automotive Magic, Kenvil and Lake Hopatcong, NJ Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE Show Notes
                    • Watch Full Video Episode
                    • The Leadership Group Program (00:02:27) Discussion about a leadership program that helps owners and managers grow their team and improve their businesses.
                    • The Imposter Syndrome (00:06:08) Discussion about imposter syndrome and how participating in the program has helped build self-assurance and fill knowledge gaps.
                    • The Value of the DISC Test (00:07:33) Discussion about the benefits of using the DISC test to understand communication styles and improve team dynamics.
                    • Understanding the DISC Test Results (00:08:27) Discussion about the experience of taking the DISC test and how it reveals strengths and weaknesses.
                    • Using DISC Profiles in Hiring and Team Building (00:09:27) Exploring how DISC profiles can be used to assess potential employees and create a cohesive team.
                    • The Importance of Self-Awareness and Communication (00:11:08) Highlighting the significance of understanding individual DISC profiles and adapting communication styles accordingly for effective teamwork.
                    • The root of the problem (00:16:17) Discussion about identifying the root cause of a person's upset and resolving conflicts.
                    • Active listening and transformation (00:17:10) Importance of actively listening to others and how it can lead to personal growth and transformation.
                    • Benefits of team training (00:19:39) The benefits of team training in addressing interpersonal issues and improving communication within an organization.
                    • The importance of effective communication (00:24:55) Discussion on the value of clear and articulate communication in a leadership coaching group.
                    • The benefits of having a support network (00:26:33) Exploring the advantages of having a team outside of your own shop to provide support and guidance for leadership challenges.
                    • Improving performance through clear communication (00:30:10) Sharing a conversation between a technician and a coach, discussing the importance of setting clear intentions and removing emotions to develop a plan for improvement.
                    • The importance of effective communication (00:32:47) Understanding the different communication styles and needs of team members to improve productivity and support.
                    • The significance of clear goals and roles (00:35:08) Highlighting the importance of having a clear mission and goals for the team to enhance performance and avoid confusion.
                    • The power of active listening and understanding emotions (00:38:55) Exploring the three powerful elements of active listening: repeating the words, acknowledging emotions, and identifying commitments, to foster better communication and empathy.
                    • The power of support pillars (00:40:43) Discussion on the importance of having support pillars in business and how they can help in times of conflict and change.
                    • Availability of coaching and support (00:41:30) Encouragement to take advantage of coaching and support available outside of regular meetings to enhance learning and understanding.
                    • Impact of improved communication (00:42:58) The positive effects of improved communication on business growth, sales, and productivity, as well as personal development and motivation.

                    Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    08f005d1-8a8e-4fd0-8fb9-4b2dbe11d2deFri, 29 Sep 2023 00:15:00 -040045:54falsefull888888                    Are You Insured? [E085] - Business By The NumbersAre You Insured? [E085] - Business By The NumbersThis week in "Business by the Numbers," Hunt explores the vital role of insurance in safeguarding businesses against unexpected challenges. Through real-life cases, Hunt emphasizes the importance of tailored coverage and proactive communication with insurance agents.

                    • Insurance Misconceptions: Not all "basic" coverage is sufficient.

                    • In-Depth Case Studies: The consequences of being underinsured.

                    • Specialized Insurance: Highlighting umbrella insurance and Employment Practices Liability Insurance (EPLI).

                    • The biggest takeaway? Regularly review and adjust policies to match your business's evolving needs.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    This week in "Business by the Numbers," Hunt explores the vital role of insurance in safeguarding businesses against unexpected challenges. Through real-life cases, Hunt emphasizes the importance of tailored coverage and proactive communication with insurance agents.

                    • Insurance Misconceptions: Not all "basic" coverage is sufficient.

                    • In-Depth Case Studies: The consequences of being underinsured.

                    • Specialized Insurance: Highlighting umbrella insurance and Employment Practices Liability Insurance (EPLI).

                    • The biggest takeaway? Regularly review and adjust policies to match your business's evolving needs.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    0e9aa906-9b22-487d-be97-8d1700e1f55dThu, 28 Sep 2023 00:15:00 -040032:55falsebonus                    Hiring Gen Z Mechanics [THA 347]Hiring Gen Z Mechanics
                    Carm Capriotto welcomes Sara Fraser and a Gen Z mechanic, Owen Chambers, to discuss his motivations for entering the automotive repair industry. Owen shares his transition from a career in finance to automotive repair, his aspirations within the industry, and the financial consciousness of his generation. The discussion also touches on the cost of entry in the automotive industry, the importance of understanding younger workers' needs and expectations, and the multitasking habits and attention span of Gen Z. Understanding the motivations, aspirations, and mindset of Gen Z workers is crucial for the future of the automotive industry. Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE. Owen Chambers, B & G Automotive, Buffalo, NY. Show Notes:
                    • Watch Full Video
                    • Owen's motivation for entering the automotive repair industry (00:03:00) Owen discusses his decision to switch from a career in finance to pursue a hands-on career in automotive repair.
                    • Gen Z's tendency to leave their current jobs (00:04:16) Sara highlights the statistic that 40% of Gen Z individuals plan on leaving their current jobs within the next two years, and Owen shares his perspective on why this might be the case.
                    • The influence of social media on Gen Z's career choices (00:05:06) Owen discusses how social media, particularly Instagram, influences Gen Z individuals in exploring different career paths and pursuing their interests.
                    • Gen Z's awareness of mental health (00:08:30) Gen Z's realistic perspective on time management and the importance of mental health compared to millennials.
                    • Financial consciousness of Gen Z (00:12:12) Gen Z's focus on financial stability, saving money, and the challenges of high living costs and student debt.
                    • The mindset of Gen Z workers (00:17:21) Discussion about the trade-off between financial stability and job fulfillment for Gen Z workers.
                    • Having multiple jobs and side hustles (00:19:16) Exploration of the trend among Gen Z workers to have multiple jobs or side hustles for additional income.
                    • Employee benefits and expectations (00:23:36) Insight into the changing expectations of Gen Z workers regarding employee benefits, including mental health days and job flexibility.
                    • The concept of unlimited time off (00:25:19) Discussion on the idea of unlimited time off and its potential impact on attracting young people to the automotive repair industry.
                    • The mindset of Gen Z workers (00:27:12) Exploration of the Gen Z mindset, including their tendency to ask for forgiveness rather than permission and their resourcefulness in finding answers and solutions independently.
                    • The importance of explaining the "why" to young workers (00:29:28) Highlighting the significance of explaining the reasoning behind rules and processes to young workers to increase their understanding and compliance.
                    • The multitasking debate (00:32:54) Discussion about the effectiveness of multitasking and its impact on cognitive abilities.
                    • Generation Z's attention span (00:33:38) Exploration of how Generation Z's short attention span is influenced by their need to filter through large amounts of content.
                    • Gen Z slang words (00:34:37) Sara quizzes Carm on Gen Z slang words!

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>
                    Carm Capriotto welcomes Sara Fraser and a Gen Z mechanic, Owen Chambers, to discuss his motivations for entering the automotive repair industry. Owen shares his transition from a career in finance to automotive repair, his aspirations within the industry, and the financial consciousness of his generation. The discussion also touches on the cost of entry in the automotive industry, the importance of understanding younger workers' needs and expectations, and the multitasking habits and attention span of Gen Z. Understanding the motivations, aspirations, and mindset of Gen Z workers is crucial for the future of the automotive industry. Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE. Owen Chambers, B & G Automotive, Buffalo, NY. Show Notes:
                    • Watch Full Video
                    • Owen's motivation for entering the automotive repair industry (00:03:00) Owen discusses his decision to switch from a career in finance to pursue a hands-on career in automotive repair.
                    • Gen Z's tendency to leave their current jobs (00:04:16) Sara highlights the statistic that 40% of Gen Z individuals plan on leaving their current jobs within the next two years, and Owen shares his perspective on why this might be the case.
                    • The influence of social media on Gen Z's career choices (00:05:06) Owen discusses how social media, particularly Instagram, influences Gen Z individuals in exploring different career paths and pursuing their interests.
                    • Gen Z's awareness of mental health (00:08:30) Gen Z's realistic perspective on time management and the importance of mental health compared to millennials.
                    • Financial consciousness of Gen Z (00:12:12) Gen Z's focus on financial stability, saving money, and the challenges of high living costs and student debt.
                    • The mindset of Gen Z workers (00:17:21) Discussion about the trade-off between financial stability and job fulfillment for Gen Z workers.
                    • Having multiple jobs and side hustles (00:19:16) Exploration of the trend among Gen Z workers to have multiple jobs or side hustles for additional income.
                    • Employee benefits and expectations (00:23:36) Insight into the changing expectations of Gen Z workers regarding employee benefits, including mental health days and job flexibility.
                    • The concept of unlimited time off (00:25:19) Discussion on the idea of unlimited time off and its potential impact on attracting young people to the automotive repair industry.
                    • The mindset of Gen Z workers (00:27:12) Exploration of the Gen Z mindset, including their tendency to ask for forgiveness rather than permission and their resourcefulness in finding answers and solutions independently.
                    • The importance of explaining the "why" to young workers (00:29:28) Highlighting the significance of explaining the reasoning behind rules and processes to young workers to increase their understanding and compliance.
                    • The multitasking debate (00:32:54) Discussion about the effectiveness of multitasking and its impact on cognitive abilities.
                    • Generation Z's attention span (00:33:38) Exploration of how Generation Z's short attention span is influenced by their need to filter through large amounts of content.
                    • Gen Z slang words (00:34:37) Sara quizzes Carm on Gen Z slang words!

                    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>                    38f8e39c-25b7-435e-90ae-6c4a1817b82aThu, 28 Sep 2023 00:15:00 -040039:07falsefull347347                    Opportunity Cost/Loss [E102] - Automotive Field TheoryOpportunity Cost/Loss [E102] - Automotive Field TheoryMatt Fanslow discusses the challenges and considerations of offering small engine repair services in an auto repair shop. He shares his personal experience with his grandparents' implement dealer and explains the low profitability of consumer-level products like chainsaws and lawn mowers. The concept of opportunity cost is emphasized, highlighting the potential loss of focusing on these additional services. He also discusses the challenges of finding parts for classic cars and the need to consider the opportunity cost when expanding services beyond auto repair.

                    Show Notes:

                    • The challenges of offering small engine repair (00:02:21) The difficulties and considerations of offering small engine repair services in an auto repair shop, including opportunity cost and low profit margins.
                    • The struggles of small engine repair shops (00:04:51) Explains the struggles faced by repair facilities and dealers that focus solely on small engines, including the high overhead costs and low profitability.
                    • The importance of technician training (00:08:24) Highlights the benefits of technician training in improving knowledge, skills, job satisfaction, and overall shop profitability.
                    • Understanding opportunity cost (00:09:30) Explains the concept of opportunity cost and its significance in terms of productivity and profitability in an auto repair shop.
                    • Considering opportunity cost in shop operations (00:10:36) Discusses the impact of opportunity cost on shop operations, particularly in terms of vehicle storage and its effect on productivity and income.
                    • The challenges of finding parts (00:16:46) Discussion on the difficulties of finding parts for small engine repair and how it affects the rate of service.
                    • Working on classic cars (00:17:57) Exploration of the shop's willingness to work on classic cars and the positive response from customers.
                    • Considering opportunity cost (00:18:51) Advice on considering the potential loss of income when offering additional services and the importance of evaluating daily tasks.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    ]]>                    Matt Fanslow discusses the challenges and considerations of offering small engine repair services in an auto repair shop. He shares his personal experience with his grandparents' implement dealer and explains the low profitability of consumer-level products like chainsaws and lawn mowers. The concept of opportunity cost is emphasized, highlighting the potential loss of focusing on these additional services. He also discusses the challenges of finding parts for classic cars and the need to consider the opportunity cost when expanding services beyond auto repair.

                    Show Notes:

                    • The challenges of offering small engine repair (00:02:21) The difficulties and considerations of offering small engine repair services in an auto repair shop, including opportunity cost and low profit margins.
                    • The struggles of small engine repair shops (00:04:51) Explains the struggles faced by repair facilities and dealers that focus solely on small engines, including the high overhead costs and low profitability.
                    • The importance of technician training (00:08:24) Highlights the benefits of technician training in improving knowledge, skills, job satisfaction, and overall shop profitability.
                    • Understanding opportunity cost (00:09:30) Explains the concept of opportunity cost and its significance in terms of productivity and profitability in an auto repair shop.
                    • Considering opportunity cost in shop operations (00:10:36) Discusses the impact of opportunity cost on shop operations, particularly in terms of vehicle storage and its effect on productivity and income.
                    • The challenges of finding parts (00:16:46) Discussion on the difficulties of finding parts for small engine repair and how it affects the rate of service.
                    • Working on classic cars (00:17:57) Exploration of the shop's willingness to work on classic cars and the positive response from customers.
                    • Considering opportunity cost (00:18:51) Advice on considering the potential loss of income when offering additional services and the importance of evaluating daily tasks.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    ]]>                    dae125f3-1270-41fe-8c9b-584ae0bbb6caWed, 27 Sep 2023 00:15:00 -040020:44falsebonus                    "What Do You Really Want?" With Coach Nate Bailey [E067] - The Auto Repair Marketing Podcast"What Do You Really Want?" With Coach Nate Bailey [E067] - The Auto Repair Marketing PodcastIn this episode of the Auto Repair Marketing Podcast, host Brian Walker welcomes Coach Nate Bailey as his guest. They discuss "what do you really want?" and the importance of understanding one's desires beyond career goals. They delve into the challenges of identifying what one wants, the impact of societal stigmas, and the need for clarity and support in the process. Coach Nate shares his personal experience of admitting their desire for six-pack abs and the deeper motivations behind it. They also discuss the mindset of being a business owner and the potential for growth and success. Coach Nate emphasizes the power of shared experiences, pushing oneself to overcome challenges and the importance of self-care and self-awareness for leaders.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • The theme of the episode (00:00:10) Introduction to the episode and the topic of "What do you really want?" with guest Coach Nate Bailey.
                    • The challenges of knowing what you want (00:01:49) Discussion on how people often know what they don't want rather than what they do want and the impact of the fast-paced, reactive nature of life.
                    • The importance of being honest about what you want (00:04:23) Exploration of the tendency to lie to oneself about desires and the need to stop complaining and take ownership of choices.
                    • Admitting the Desire for Six Pack Abs (00:06:05) Coach Nate discusses the difficulty of admitting the desire for six pack abs due to societal stigmas and the importance of being honest with oneself.
                    • The Journey to Achieving Six Pack Abs (00:07:08) Coach Nate emphasizes the hard work, discipline, and dedication required to achieve six pack abs and how it can translate to success in other areas of life.
                    • Celebrating Others' Success and Allowing Yourself to Succeed (00:10:43) Brian and Coach Nate discuss the insecurity and jealousy that can prevent people from admitting their desires and celebrating others' success and how changing this mindset can lead to personal success and support from others.
                    • The importance of clarity (00:12:25) The significance of having clarity in order to have a clear path towards achieving goals.
                    • Overcoming fear and past traumas (00:13:34) The difficulties of opening up and thinking big due to past traumas and failures, and emphasizes the need to let go and grow.
                    • Staying true to yourself and not worrying about others' opinions (00:15:25) Coach Nate discusses the challenge of staying true to oneself and not being influenced by societal expectations or other people's desires.
                    • The importance of profitability (00:18:32) Brian and Coach Nate the significance of being profitable as a business owner and the potential to serve more people and expand the business.
                    • Building a team and reducing stress (00:20:08) Exploration of the benefits of having a team to run the business, reducing the workload and stress on the owner.
                    • The process of growth and creating a plan (00:22:37) Encouragement to take the process of growth step by step, giving oneself grace and permission to take time to build a team and achieve goals.
                    • Realizing Your Potential through Team Building (00:24:19) The power of going through difficult experiences together as a team, forming strong bonds, and realizing one's true potential.
                    • The Importance of Self-care for Leaders (00:25:08) The importance of self-care for leaders, highlighting that taking care of oneself first is essential to showing up as a powerful leader for others.
                    • Connecting with Coach Nate Bailey (00:26:28) How listeners can connect. Coach Nate provides his website and social media channels as the best ways to reach out to him.

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Coach Nate Bailey - https://natebailey.org/

                    Unleash the Leader - https://natebailey.org/ulw-experience/

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Aftermarket Radio Network

                    ]]>                    In this episode of the Auto Repair Marketing Podcast, host Brian Walker welcomes Coach Nate Bailey as his guest. They discuss "what do you really want?" and the importance of understanding one's desires beyond career goals. They delve into the challenges of identifying what one wants, the impact of societal stigmas, and the need for clarity and support in the process. Coach Nate shares his personal experience of admitting their desire for six-pack abs and the deeper motivations behind it. They also discuss the mindset of being a business owner and the potential for growth and success. Coach Nate emphasizes the power of shared experiences, pushing oneself to overcome challenges and the importance of self-care and self-awareness for leaders.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • The theme of the episode (00:00:10) Introduction to the episode and the topic of "What do you really want?" with guest Coach Nate Bailey.
                    • The challenges of knowing what you want (00:01:49) Discussion on how people often know what they don't want rather than what they do want and the impact of the fast-paced, reactive nature of life.
                    • The importance of being honest about what you want (00:04:23) Exploration of the tendency to lie to oneself about desires and the need to stop complaining and take ownership of choices.
                    • Admitting the Desire for Six Pack Abs (00:06:05) Coach Nate discusses the difficulty of admitting the desire for six pack abs due to societal stigmas and the importance of being honest with oneself.
                    • The Journey to Achieving Six Pack Abs (00:07:08) Coach Nate emphasizes the hard work, discipline, and dedication required to achieve six pack abs and how it can translate to success in other areas of life.
                    • Celebrating Others' Success and Allowing Yourself to Succeed (00:10:43) Brian and Coach Nate discuss the insecurity and jealousy that can prevent people from admitting their desires and celebrating others' success and how changing this mindset can lead to personal success and support from others.
                    • The importance of clarity (00:12:25) The significance of having clarity in order to have a clear path towards achieving goals.
                    • Overcoming fear and past traumas (00:13:34) The difficulties of opening up and thinking big due to past traumas and failures, and emphasizes the need to let go and grow.
                    • Staying true to yourself and not worrying about others' opinions (00:15:25) Coach Nate discusses the challenge of staying true to oneself and not being influenced by societal expectations or other people's desires.
                    • The importance of profitability (00:18:32) Brian and Coach Nate the significance of being profitable as a business owner and the potential to serve more people and expand the business.
                    • Building a team and reducing stress (00:20:08) Exploration of the benefits of having a team to run the business, reducing the workload and stress on the owner.
                    • The process of growth and creating a plan (00:22:37) Encouragement to take the process of growth step by step, giving oneself grace and permission to take time to build a team and achieve goals.
                    • Realizing Your Potential through Team Building (00:24:19) The power of going through difficult experiences together as a team, forming strong bonds, and realizing one's true potential.
                    • The Importance of Self-care for Leaders (00:25:08) The importance of self-care for leaders, highlighting that taking care of oneself first is essential to showing up as a powerful leader for others.
                    • Connecting with Coach Nate Bailey (00:26:28) How listeners can connect. Coach Nate provides his website and social media channels as the best ways to reach out to him.

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Coach Nate Bailey - https://natebailey.org/

                    Unleash the Leader - https://natebailey.org/ulw-experience/

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Aftermarket Radio Network

                    ]]>                    c19445cc-f720-476e-a414-64c92f79c736Wed, 27 Sep 2023 00:15:00 -040027:45falsebonus                    The Google Nerds’ Guide to Streamlining Your Business [RR 887]The Google Nerds' Guide to Streamlining Your Business

                    AJ Nealey and Joe Hanson discuss the use of Google Workspace in their businesses. They explore the different applications within Google Workspace, such as Google Meet, Gmail, Google Sheets, Google Docs, Google Slides, Google Calendar, and Google Drive, and how they utilize them for communication, document storage, and collaboration. They also discuss the benefits of controlling intellectual property, and the efficiency and organization that Google Workspace provides.

                    AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE Joe Hanson, Gordie’s Garage, Roseville, MI. Listen to Joe’s previous episodes HERE.

                    Show Notes

                    • Watch Full Video
                    • Google Workspace Overview (00:02:00) The different applications within Google Workspace and give a high-level overview of its capabilities.
                    • Using Google Workspace for Data Storage (00:04:11) Using Google Workspace for data storage, specifically for storing scanned invoices and documents.
                    • Collaboration and Communication with Google Workspace (00:06:05) Google Workspace for collaboration and communication within their teams, including weekly meetings, document sharing, and multi-location file management.
                    • The use of Google Workspace (00:08:28) Discussion on the different levels and costs of Google Workspace, the importance of being logged into the correct account, and the benefits of using Google Admin and email groups.
                    • Creating users and email groups (00:09:24) Explanation of how to create users and email addresses in Google Admin, the use of email groups for appointment requests, and the ability to add people outside of the organization to certain groups.
                    • Protecting intellectual property and controlling access (00:11:19) Overview of using Google Vault to control downloads and reset passwords, the importance of protecting intellectual property, and the ability to control access to shared drives and apps.
                    • OCR and Scanning in Google Drive (00:18:34) Explanation of how OCR works in Google Drive and the importance of properly scanning documents for accurate indexing.
                    • Using Google Forms for Time Off Requests (00:20:23) Explanation of how Google Forms is used to streamline the time off request process and improve organization and communication within the team.
                    • Internal Chats and Spaces (00:25:04) The use of Google Workspace for internal communication and collaboration, including one-on-one and group chats, similar to Slack, and the creation of spaces for specific teams or topics.
                    • Assigning Tasks and Accountability (00:27:01) Google Workspace allows for the creation of to-do lists and the assignment of tasks to specific employees, increasing accountability and streamlining workflow.
                    • Collaboration and Communication (00:32:30) How Google Workspace has improved communication and collaboration within their auto service businesses.
                    • Creating and Updating Standard Operating Procedures (SOPs) (00:35:41) How Google Docs in Google Workspace enables them to create and update SOPs collaboratively, with input from the experts in the field.
                    • Integration with AI in Google Sheets (00:41:06) AJ mentions his experience working on a Google Sheet and how it automatically recognized the formula he was looking for, showcasing the integration of AI in Google Workspace.
                    • Google Looker Studio (00:41:58) A tool for creating scoreboards and dashboards. He mentions that he is working with someone else to help him create it, and it is a feature he is looking forward to implementing in his business.

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>

                    AJ Nealey and Joe Hanson discuss the use of Google Workspace in their businesses. They explore the different applications within Google Workspace, such as Google Meet, Gmail, Google Sheets, Google Docs, Google Slides, Google Calendar, and Google Drive, and how they utilize them for communication, document storage, and collaboration. They also discuss the benefits of controlling intellectual property, and the efficiency and organization that Google Workspace provides.

                    AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE Joe Hanson, Gordie’s Garage, Roseville, MI. Listen to Joe’s previous episodes HERE.

                    Show Notes

                    • Watch Full Video
                    • Google Workspace Overview (00:02:00) The different applications within Google Workspace and give a high-level overview of its capabilities.
                    • Using Google Workspace for Data Storage (00:04:11) Using Google Workspace for data storage, specifically for storing scanned invoices and documents.
                    • Collaboration and Communication with Google Workspace (00:06:05) Google Workspace for collaboration and communication within their teams, including weekly meetings, document sharing, and multi-location file management.
                    • The use of Google Workspace (00:08:28) Discussion on the different levels and costs of Google Workspace, the importance of being logged into the correct account, and the benefits of using Google Admin and email groups.
                    • Creating users and email groups (00:09:24) Explanation of how to create users and email addresses in Google Admin, the use of email groups for appointment requests, and the ability to add people outside of the organization to certain groups.
                    • Protecting intellectual property and controlling access (00:11:19) Overview of using Google Vault to control downloads and reset passwords, the importance of protecting intellectual property, and the ability to control access to shared drives and apps.
                    • OCR and Scanning in Google Drive (00:18:34) Explanation of how OCR works in Google Drive and the importance of properly scanning documents for accurate indexing.
                    • Using Google Forms for Time Off Requests (00:20:23) Explanation of how Google Forms is used to streamline the time off request process and improve organization and communication within the team.
                    • Internal Chats and Spaces (00:25:04) The use of Google Workspace for internal communication and collaboration, including one-on-one and group chats, similar to Slack, and the creation of spaces for specific teams or topics.
                    • Assigning Tasks and Accountability (00:27:01) Google Workspace allows for the creation of to-do lists and the assignment of tasks to specific employees, increasing accountability and streamlining workflow.
                    • Collaboration and Communication (00:32:30) How Google Workspace has improved communication and collaboration within their auto service businesses.
                    • Creating and Updating Standard Operating Procedures (SOPs) (00:35:41) How Google Docs in Google Workspace enables them to create and update SOPs collaboratively, with input from the experts in the field.
                    • Integration with AI in Google Sheets (00:41:06) AJ mentions his experience working on a Google Sheet and how it automatically recognized the formula he was looking for, showcasing the integration of AI in Google Workspace.
                    • Google Looker Studio (00:41:58) A tool for creating scoreboards and dashboards. He mentions that he is working with someone else to help him create it, and it is a feature he is looking forward to implementing in his business.

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    c046122c-009c-460e-838e-c7ce7ca2ad30Tue, 26 Sep 2023 00:15:00 -040048:26falsefull887887                    Coach Chris & Coach Brent Talk Shop! Case Study Kansas! [E131] - Chris Cotton Weekly BlitzCoach Chris & Coach Brent Talk Shop! Case Study Kansas! [E131] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

                    https://shopmarketingpros.com/chris/

                    Check out their podcast here:

                    https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:

                    https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this podcast episode, Coach Chris Cotton introduces the show as a valuable resource for auto repair businesses. He is joined by Coach Brent, Coach Brent discusses a case study of a successful small-town auto repair shop and shares strategies for improving productivity and setting goals. They emphasize the importance of proactive business management and marketing. They also discuss reducing accounts receivable and hiring new technicians. The episode concludes with a reminder to subscribe and collaborate in the auto repair industry.

                    Billed hours improvement [00:02:25] Discussion on how a shop improved their technicians' build hours by recording and displaying them, leading to increased productivity.

                    Internet presence enhancement [00:07:55] Efforts to improve the online presence of a shop, including getting a website, updating Google Maps listing, and starting a Facebook page.

                    Community involvement promotion [00:09:54] Highlighting the importance of promoting community involvement and showcasing the shop's support for local events and initiatives.


                    The importance of self-promotion [00:10:31] Discussing the significance of promoting one's own business and deepening community ties.


                    Fixing broken fundamentals before marketing [00:11:28] Explaining the process of addressing and improving the basic aspects of a shop before implementing marketing strategies.


                    Managing accounts receivable [00:14:47] Sharing the experience of reducing accounts receivable and the impact it has on cash flow and business profitability.


                    The online hiring process [00:21:05] Discussion on hiring a new full-time technician and the resources available for setting up an account and finding an A-level technician.


                    Concentrating on billed hours and shop efficiency [00:22:20] Focus on improving billed hours and sharing ideas on making the internals of the shop more efficient.


                    Growing and maximizing the potential of your shop [00:26:10] Encouragement to grow and maximize the potential of the current shop, utilizing the full capacity of the shop and increasing performance.


                    Connect with Chris:

                    chris@autofixsos.com

                    940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                    Youtube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz

                    ]]>                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

                    https://shopmarketingpros.com/chris/

                    Check out their podcast here:

                    https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:

                    https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this podcast episode, Coach Chris Cotton introduces the show as a valuable resource for auto repair businesses. He is joined by Coach Brent, Coach Brent discusses a case study of a successful small-town auto repair shop and shares strategies for improving productivity and setting goals. They emphasize the importance of proactive business management and marketing. They also discuss reducing accounts receivable and hiring new technicians. The episode concludes with a reminder to subscribe and collaborate in the auto repair industry.

                    Billed hours improvement [00:02:25] Discussion on how a shop improved their technicians' build hours by recording and displaying them, leading to increased productivity.

                    Internet presence enhancement [00:07:55] Efforts to improve the online presence of a shop, including getting a website, updating Google Maps listing, and starting a Facebook page.

                    Community involvement promotion [00:09:54] Highlighting the importance of promoting community involvement and showcasing the shop's support for local events and initiatives.


                    The importance of self-promotion [00:10:31] Discussing the significance of promoting one's own business and deepening community ties.


                    Fixing broken fundamentals before marketing [00:11:28] Explaining the process of addressing and improving the basic aspects of a shop before implementing marketing strategies.


                    Managing accounts receivable [00:14:47] Sharing the experience of reducing accounts receivable and the impact it has on cash flow and business profitability.


                    The online hiring process [00:21:05] Discussion on hiring a new full-time technician and the resources available for setting up an account and finding an A-level technician.


                    Concentrating on billed hours and shop efficiency [00:22:20] Focus on improving billed hours and sharing ideas on making the internals of the shop more efficient.


                    Growing and maximizing the potential of your shop [00:26:10] Encouragement to grow and maximize the potential of the current shop, utilizing the full capacity of the shop and increasing performance.


                    Connect with Chris:

                    chris@autofixsos.com

                    940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                    Youtube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz

                    ]]>                    c6a357d5-833d-4b3e-bdc6-2e856636c669Mon, 25 Sep 2023 00:15:00 -040022:44falsebonus                    New Age Employees Require A New Way of Thinking [AW 176]New Age Employees Require A New Way of Thinking

                    Pete McNeil discusses the changing needs of employees in the post-COVID workplace, particularly focusing on Gen Z employees. He talks about the importance of providing a positive customer experience and adapting to the preferences and attention span of Gen Z employees. He also discusses the challenges of hiring and retaining Gen Z employees, including the need for benefits, learning opportunities, and potential pay advantages.

                    Pete McNeil, McNeil’s Auto Care, Sandy and Riverton, UT. Pete’s previous episodes HERE

                    Show Notes:

                    • Watch Full Video
                    • The Legacy of Old Car Repair Tools (00:01:39) Discussion about displaying old car repair tools in the waiting room to showcase the evolution of automotive technology.
                    • The Importance of Customer Experience (00:07:21) Highlighting the exceptional service provided by a server at a restaurant and the need to recruit service advisors from industries with a focus on customer experience.
                    • Understanding Gen Z Employees (00:08:47) Exploring the characteristics and preferences of Gen Z employees, including their shorter attention span and the need for clear direction and guidance.
                    • Gen Z Challenges in the Workplace (00:09:18) Discussion on the challenges faced by Gen Z employees entering the workplace without prior working experience.
                    • Adapting to Gen Z Preferences (00:12:19) Exploring the changing expectations of Gen Z employees during job interviews, including flexible work schedules and work-life balance.
                    • Creating Hybrid Pay Programs (00:16:38) The need for customized pay programs to meet the diverse needs and preferences of employees, with examples of different pay structures.
                    • Valuing Diagnostic Technicians (00:19:31) The need to compensate diagnostic technicians accordingly.
                    • Specialization and Rewarding Expertise (00:21:31) Highlighting the importance of specialized technicians in areas like transmissions, electrical, and HVAC, and the need to reward their knowledge and time investment.
                    • The importance of involving families in social events (00:26:34) Discussion on the significance of including employees' families in non-work related special events.
                    • Creating a positive work culture through various events (00:27:29) Exploration of different events, such as boating trips and casino nights, that the company organizes to foster camaraderie and teamwork among employees.
                    • The communication preferences of Gen Z employees (00:29:40) Insights into the communication preferences of Gen Z employees, including their preference for face-to-face interactions and the low reliance on social media for communication.
                    • The changing needs of employees (00:35:23) Discussion about the need for a new way of connecting and learning with the new age employees.
                    • Adding on to the Riverton store (00:35:47) Updates on the expansion of McNeil's Auto Care in Riverton, Utah, including adding six bays and a warehouse.
                    • Appreciation for Carm Capriotto (00:36:17) Expressing gratitude for Carm Capriotto's contributions to the automotive industry and the podcast.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>

                    Pete McNeil discusses the changing needs of employees in the post-COVID workplace, particularly focusing on Gen Z employees. He talks about the importance of providing a positive customer experience and adapting to the preferences and attention span of Gen Z employees. He also discusses the challenges of hiring and retaining Gen Z employees, including the need for benefits, learning opportunities, and potential pay advantages.

                    Pete McNeil, McNeil’s Auto Care, Sandy and Riverton, UT. Pete’s previous episodes HERE

                    Show Notes:

                    • Watch Full Video
                    • The Legacy of Old Car Repair Tools (00:01:39) Discussion about displaying old car repair tools in the waiting room to showcase the evolution of automotive technology.
                    • The Importance of Customer Experience (00:07:21) Highlighting the exceptional service provided by a server at a restaurant and the need to recruit service advisors from industries with a focus on customer experience.
                    • Understanding Gen Z Employees (00:08:47) Exploring the characteristics and preferences of Gen Z employees, including their shorter attention span and the need for clear direction and guidance.
                    • Gen Z Challenges in the Workplace (00:09:18) Discussion on the challenges faced by Gen Z employees entering the workplace without prior working experience.
                    • Adapting to Gen Z Preferences (00:12:19) Exploring the changing expectations of Gen Z employees during job interviews, including flexible work schedules and work-life balance.
                    • Creating Hybrid Pay Programs (00:16:38) The need for customized pay programs to meet the diverse needs and preferences of employees, with examples of different pay structures.
                    • Valuing Diagnostic Technicians (00:19:31) The need to compensate diagnostic technicians accordingly.
                    • Specialization and Rewarding Expertise (00:21:31) Highlighting the importance of specialized technicians in areas like transmissions, electrical, and HVAC, and the need to reward their knowledge and time investment.
                    • The importance of involving families in social events (00:26:34) Discussion on the significance of including employees' families in non-work related special events.
                    • Creating a positive work culture through various events (00:27:29) Exploration of different events, such as boating trips and casino nights, that the company organizes to foster camaraderie and teamwork among employees.
                    • The communication preferences of Gen Z employees (00:29:40) Insights into the communication preferences of Gen Z employees, including their preference for face-to-face interactions and the low reliance on social media for communication.
                    • The changing needs of employees (00:35:23) Discussion about the need for a new way of connecting and learning with the new age employees.
                    • Adding on to the Riverton store (00:35:47) Updates on the expansion of McNeil's Auto Care in Riverton, Utah, including adding six bays and a warehouse.
                    • Appreciation for Carm Capriotto (00:36:17) Expressing gratitude for Carm Capriotto's contributions to the automotive industry and the podcast.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    e4c2b7b4-ae4e-48f6-999c-a0399e221f1dSat, 23 Sep 2023 00:15:00 -040036:35falsefull176176                    Conference ROI: Extend Your Conference Investment 10X [RR 886]Conference ROI: Extend Your Conference Investment 10X Carm Capriotto and Maryann Croce discuss the importance of attending industry conferences and how to maximize their value. They provide tips such as having a growth mindset, planning ahead, and taking action on what is learned. They emphasize the value of networking, exchanging contact information, and respecting sponsors, speakers, and vendors. They also recommend documenting insights, taking pictures and videos for social media, and representing your business professionally. After the conference, they suggest debriefing, discussing takeaways, and creating a plan of action.

                    Maryann, Small Biz Vantage. Maryann’s previous episodes HERE.

                    Show Notes

                    • Watch Full Video Episode
                    • Pre-Conference Preparation (00:06:41) Tips on how to prepare yourself before attending a conference, including having a growth mindset and planning for the event.
                    • Importance of Planning (00:08:08) The significance of planning for a conference based on the unique needs and stage of your business, including considering attendees, speakers, vendors, and training topics.
                    • Traveling Light and Allowing Extra Time (00:08:50) Advice on traveling light and allowing extra time to fully immerse yourself in the conference experience.
                    • The importance of networking (00:11:39) Tips on networking at conferences and the value of connecting with new people and sharing knowledge.
                    • Respecting sponsors, associations, and speakers (00:13:19) The importance of showing respect to the individuals and organizations involved in the conference and providing constructive feedback.
                    • Debriefing and creating an action plan (00:18:53) Scheduling time to discuss takeaways from the conference and creating a plan of action to implement the knowledge gained.
                    • The importance of accountability partners (00:20:01) Discussing the benefits of having an accountability partner and the impact it can have on personal and professional growth.
                    • The value of debriefing after a conference (00:21:10) Highlighting the importance of debriefing with your team after attending a conference to discuss what worked, what didn't, and to align everyone's understanding.
                    • Choosing the right words for team alignment (00:22:21) Exploring the significance of using the term "align" instead of "buy-in" when trying to get your team on board with ideas, to foster collaboration and shared goals.

                    Thanks to our Partners, AAPEX and NAPA TRACS

                    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                          ]]>                     Carm Capriotto and Maryann Croce discuss the importance of attending industry conferences and how to maximize their value. They provide tips such as having a growth mindset, planning ahead, and taking action on what is learned. They emphasize the value of networking, exchanging contact information, and respecting sponsors, speakers, and vendors. They also recommend documenting insights, taking pictures and videos for social media, and representing your business professionally. After the conference, they suggest debriefing, discussing takeaways, and creating a plan of action.

                    Maryann, Small Biz Vantage. Maryann’s previous episodes HERE.

                    Show Notes

                    • Watch Full Video Episode
                    • Pre-Conference Preparation (00:06:41) Tips on how to prepare yourself before attending a conference, including having a growth mindset and planning for the event.
                    • Importance of Planning (00:08:08) The significance of planning for a conference based on the unique needs and stage of your business, including considering attendees, speakers, vendors, and training topics.
                    • Traveling Light and Allowing Extra Time (00:08:50) Advice on traveling light and allowing extra time to fully immerse yourself in the conference experience.
                    • The importance of networking (00:11:39) Tips on networking at conferences and the value of connecting with new people and sharing knowledge.
                    • Respecting sponsors, associations, and speakers (00:13:19) The importance of showing respect to the individuals and organizations involved in the conference and providing constructive feedback.
                    • Debriefing and creating an action plan (00:18:53) Scheduling time to discuss takeaways from the conference and creating a plan of action to implement the knowledge gained.
                    • The importance of accountability partners (00:20:01) Discussing the benefits of having an accountability partner and the impact it can have on personal and professional growth.
                    • The value of debriefing after a conference (00:21:10) Highlighting the importance of debriefing with your team after attending a conference to discuss what worked, what didn't, and to align everyone's understanding.
                    • Choosing the right words for team alignment (00:22:21) Exploring the significance of using the term "align" instead of "buy-in" when trying to get your team on board with ideas, to foster collaboration and shared goals.

                    Thanks to our Partners, AAPEX and NAPA TRACS

                    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                          ]]>                    5a3b7f09-684f-4090-8743-d3e0b9b8ae21Fri, 22 Sep 2023 00:15:00 -040028:54falsefull886886                    The End of ERTC? (Employee Retention Tax Credit) [E084] - Business By The NumbersThe End of ERTC? (Employee Retention Tax Credit) [E084] - Business By The NumbersThe ERTC (Employee Retention Tax Credit) is something Hunt has talked about in the past (See Episode 10 and 33) but this week, he wants to discuss the current status of the IRS with regard to auditing and follow-up on businesses that have claimed this credit, such as:


                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    The ERTC (Employee Retention Tax Credit) is something Hunt has talked about in the past (See Episode 10 and 33) but this week, he wants to discuss the current status of the IRS with regard to auditing and follow-up on businesses that have claimed this credit, such as:


                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    631c91dd-7c70-45f2-9471-2defb2bdec6fThu, 21 Sep 2023 00:15:00 -040036:24falsebonus                    Build Your Labor Rate From the Ground Up: Part 2 [THA 346]Build Your Labor Rate From the Ground Up: Part 2
                    Part 2 of our labor rate discussion in the automotive aftermarket industry. Our panel emphasizes the importance of setting labor rates based on the shop's own expenses and profitability, rather than comparing them to competitors. They also stress the need for regular labor rate increases and educating staff about the financial aspects of running a shop. They address fear and mindset issues that can affect labor rates and overall success. The episode provides valuable insights and advice for shop owners in effectively setting and managing their labor rates.

                    Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast. Listen to Chris’ previous episodes HERE

                    Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE

                    Show Notes:

                    • Watch Full Video
                    • Build Your Labor Rate From The Ground Up Part 1 [THA 276]: https://remarkableresults.biz/remarkable-results-radio-podcast/a276/
                    • Where the Money Goes – The $100 Lesson [THA 210]: https://remarkableresults.biz/remarkable-results-radio-podcast/a210/
                    • Labor rates should not be set based on competitors (00:02:10) The importance of setting labor rates based on the shop's own expenses and profitability, rather than comparing them to competitors.
                    • Educating staff about where the money goes in the business (00:03:18) The need to teach employees about the various expenses and costs involved in running a shop, to help them understand the labor rates and the owner's income.
                    • Fear and mindset issues affecting labor rates and success (00:05:02) The fear and mindset issues that can affect labor rates and the overall success of a shop, and the importance of addressing these issues before setting labor rates.
                    • The importance of financials and owner thinking (00:07:46) Discussion on the prevalence of shop owners not having up-to-date financial statements and the need for owners to transition from technician thinking to owner thinking.
                    • Raising the Labor Rate (00:15:40) Discussion on the importance of raising labor rates and providing value to clients.
                    • Labor Rate and Value (00:17:19) Exploration of flipping the conversation from price to value and the curse of knowledge.
                    • Labor as Time vs Value (00:18:05) Insights on how labor is often tied to time, but should be based on value and the skills of technicians.
                    • Setting a Higher Standard (00:23:11) Discussion about the importance of qualifying customers and setting a higher standard for the shop's services.
                    • Firing Customers for Excellence (00:24:03) Exploration of the concept of firing customers who compromise the shop's level of excellence and professionalism.
                    • Running the Business Like a Business (00:25:58) Importance of charging correctly, controlling the schedule, and making every car count to improve the shop's profitability and efficiency.
                    • The impact of increasing labor rates on gross profit (00:31:37) The relationship between increasing labor rates and gross profit. It explains that when a technician's pay is increased, the labor rate must also be raised to maintain the same gross profit percentage. It highlights the importance of understanding the math behind labor rates and setting them proactively.
                    • The need to compete with other industries for skilled technicians (00:33:42) The challenges of attracting and retaining skilled technicians in the automotive industry. It compares the benefits and compensation offered by other industries, such as Target and emphasizes the need for competitive labor rates to attract and retain talent. It also highlights the importance of providing tools and benefits to technicians to create a profitable and sustainable industry.
                    • Building a profitable business (00:42:42) The significance of being profitable and setting labor rates that allow for a 20-25% net profit, as well as the importance of love and grace in running a successful shop.
                    • The importance of making changes now (00:44:27) The need to make changes in labor rates immediately instead of waiting and encourages shop owners to trust the advice of coaches.

                    Thanks to our Partners Shop-Ware and Delphi Technologies

                    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                    Connect with the Podcast

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                         

                    ]]>
                    Part 2 of our labor rate discussion in the automotive aftermarket industry. Our panel emphasizes the importance of setting labor rates based on the shop's own expenses and profitability, rather than comparing them to competitors. They also stress the need for regular labor rate increases and educating staff about the financial aspects of running a shop. They address fear and mindset issues that can affect labor rates and overall success. The episode provides valuable insights and advice for shop owners in effectively setting and managing their labor rates.

                    Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast. Listen to Chris’ previous episodes HERE

                    Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE

                    Show Notes:

                    • Watch Full Video
                    • Build Your Labor Rate From The Ground Up Part 1 [THA 276]: https://remarkableresults.biz/remarkable-results-radio-podcast/a276/
                    • Where the Money Goes – The $100 Lesson [THA 210]: https://remarkableresults.biz/remarkable-results-radio-podcast/a210/
                    • Labor rates should not be set based on competitors (00:02:10) The importance of setting labor rates based on the shop's own expenses and profitability, rather than comparing them to competitors.
                    • Educating staff about where the money goes in the business (00:03:18) The need to teach employees about the various expenses and costs involved in running a shop, to help them understand the labor rates and the owner's income.
                    • Fear and mindset issues affecting labor rates and success (00:05:02) The fear and mindset issues that can affect labor rates and the overall success of a shop, and the importance of addressing these issues before setting labor rates.
                    • The importance of financials and owner thinking (00:07:46) Discussion on the prevalence of shop owners not having up-to-date financial statements and the need for owners to transition from technician thinking to owner thinking.
                    • Raising the Labor Rate (00:15:40) Discussion on the importance of raising labor rates and providing value to clients.
                    • Labor Rate and Value (00:17:19) Exploration of flipping the conversation from price to value and the curse of knowledge.
                    • Labor as Time vs Value (00:18:05) Insights on how labor is often tied to time, but should be based on value and the skills of technicians.
                    • Setting a Higher Standard (00:23:11) Discussion about the importance of qualifying customers and setting a higher standard for the shop's services.
                    • Firing Customers for Excellence (00:24:03) Exploration of the concept of firing customers who compromise the shop's level of excellence and professionalism.
                    • Running the Business Like a Business (00:25:58) Importance of charging correctly, controlling the schedule, and making every car count to improve the shop's profitability and efficiency.
                    • The impact of increasing labor rates on gross profit (00:31:37) The relationship between increasing labor rates and gross profit. It explains that when a technician's pay is increased, the labor rate must also be raised to maintain the same gross profit percentage. It highlights the importance of understanding the math behind labor rates and setting them proactively.
                    • The need to compete with other industries for skilled technicians (00:33:42) The challenges of attracting and retaining skilled technicians in the automotive industry. It compares the benefits and compensation offered by other industries, such as Target and emphasizes the need for competitive labor rates to attract and retain talent. It also highlights the importance of providing tools and benefits to technicians to create a profitable and sustainable industry.
                    • Building a profitable business (00:42:42) The significance of being profitable and setting labor rates that allow for a 20-25% net profit, as well as the importance of love and grace in running a successful shop.
                    • The importance of making changes now (00:44:27) The need to make changes in labor rates immediately instead of waiting and encourages shop owners to trust the advice of coaches.

                    Thanks to our Partners Shop-Ware and Delphi Technologies

                    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                    Connect with the Podcast

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                         

                    ]]>                    d695e234-102d-4844-a1fc-b40de073fb1dThu, 21 Sep 2023 00:15:00 -040046:15falsefull346346                    Chad Austin: Get Your A/C and Diag Mojo Going! [E101] - Automotive Field TheoryChad Austin: Get Your A/C and Diag Mojo Going! [E101] - Automotive Field TheoryMatt Fanslow is with Chad Austin, the owner of Austin Automotive in Canon City, Colorado. They discuss Chad's background as a mechanic and the challenges and successes of running a shop. They also discuss the importance of having the right tools for the job, the challenges of working on electronic modules, and the benefits of using digital tools in automotive repair. They touch on air conditioning systems, diagnostic techniques, and the future of AC system repairs in electric vehicles. Overall, they provide valuable insights into the automotive repair industry.

                    Show Notes

                    • The challenges of scheduling (00:01:02) Discussion on the difficulties of aligning schedules and the busy nature of the summer season.
                    • Running a brick and mortar shop (00:01:17) Clarification that the shop is not a mobile business and primarily operates from a physical location.
                    • Booking out appointments (00:03:07) The shop's schedule is booked out for several weeks, including oil changes, due to high demand and the shop's reputation for handling difficult cases.
                    • The challenges of engine replacements (00:08:22) Discussion about the time-consuming nature of engine replacements and the impact on technician availability.
                    • The challenges of running a shop in Colorado (00:15:43) Discussion about the unique circumstances of running a shop in Colorado, including the frequency of snowstorms and the impact on different businesses.
                    • The frustrations of dealing with multiple passwords for different manufacturers (00:18:25) Discussion about the difficulties of managing passwords for various manufacturers and the desire for a global password or authenticator app.
                    • Challenges of Mobile Work (00:23:07) Discussion on the difficulties of being a mobile technician and the importance of having the necessary tools.
                    • Doing Repairs at the Shop (00:23:22) Exploration of the benefits of performing repairs at the shop, including having access to all tools and space.
                    • Anticipating Increased Demand for EEPROM Services (00:27:40) Conversation about the potential rise in demand for EEPROM services and the challenges and opportunities it presents for technicians.
                    • The challenges of using third-party software for vehicle modules (00:29:50) Discussion about the need for legislation or government intervention to allow legitimate use of used modules without relying on third-party software.
                    • The complexity of GM engineering software (00:30:36) Conversation about the complicated nature of GM engineering software and its ability to change VIN numbers and reset bricked modules.
                    • The need for legitimate access to software and credentials (00:32:31) Agreement on the importance of obtaining legitimate access to software and credentials to fix cars and reduce electronic waste.
                    • The challenges of flashing modules (00:37:47) Discussion on the difficulties of flashing modules in vehicles and the workaround methods used.
                    • Renting out tooling to other shops (00:39:56) The practice of loaning or renting out specialized tools to other shops and the benefits it brings.
                    • The variety of scan tools in the shop (00:43:21) The different types and brands of scan tools used in the shop, including Snap-on and Launch devices, and the need for multiple tools for different functions.
                    • The challenges of using factory scan tools (00:44:51) Discussion about the limitations and benefits of using factory scan tools for Subaru diagnostics.
                    • The value of joining an air conditioning group (00:49:55) Conversation about the creation and growth of an automotive air conditioning group on Facebook, and the benefits of learning from experienced members.
                    • The benefits of digital manifold gauge (00:53:02) The advantages of using a digital manifold gauge for leak testing and tracking pressure loss.
                    • The escalating cost of acquiring equipment (00:53:49) The increasing expenses associated with purchasing additional tools and equipment for automotive services.
                    • The challenge of availability and urgency in tool acquisition (00:54:24) The delay in receiving a specific tool due to high demand and the willingness to pay more for immediate access to tools.
                    • Moisture Indicators and Evacuation Time (01:01:04) Discussion on using micron gauges to detect moisture in the system and the need for longer evacuation times in humid environments.
                    • Leaking Front Seal and Commercial Systems (01:02:05) Exploration of how a leaking front seal can affect the vacuuming process and the differences between commercial and residential systems in terms of sealing.
                    • Vacuum Pump CFM and System Size (01:04:00) Comparison of different vacuum pump CFM ratings and how it relates to the size of the system being serviced.
                    • Flushing out a condenser (01:08:03) Discussion on the misconception of being able to flush out a condenser and the challenges of doing so.
                    • Using a recirculating flush machine (01:09:31) Explanation of a flush machine that circulates flush solvent and filters out contaminants, making the cleaning process more efficient.
                    • Replacing components and flushing the system (01:12:00) Experience with a failed compressor and the decision to replace multiple components and use a flush machine to ensure system cleanliness.
                    • The challenges of AC system repairs in electric vehicles (01:15:58) Discussion on the potential difficulties and costs associated with repairing AC systems in electric vehicles.
                    • The use of CO2 as a refrigerant in electric vehicles (01:17:10) Exploration of the use of CO2 as a refrigerant in electric vehicles and the challenges it presents.
                    • The need for specialized equipment for CO2 refrigerant recovery (01:18:24) Conversation about the lack of recovery units for CO2 refrigerant in the automotive industry and the need for specialized equipment to handle it.
                    • Testing current directly (01:22:20) Discussion on the benefits of testing current directly in electrical repair and diagnostics, and the realization that this method has been used for decades.
                    • Challenges in diagnosing AC issues (01:23:38) The difficulties in diagnosing AC issues due to the lack of information from manufacturers and the need for specialized equipment.
                    • Environmental factors in AC diagnostics (01:25:23) The impact of environmental factors, such as air density and humidity, on AC diagnostics and the need to establish known good values specific to different regions and vehicles.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    ]]>                    Matt Fanslow is with Chad Austin, the owner of Austin Automotive in Canon City, Colorado. They discuss Chad's background as a mechanic and the challenges and successes of running a shop. They also discuss the importance of having the right tools for the job, the challenges of working on electronic modules, and the benefits of using digital tools in automotive repair. They touch on air conditioning systems, diagnostic techniques, and the future of AC system repairs in electric vehicles. Overall, they provide valuable insights into the automotive repair industry.

                    Show Notes

                    • The challenges of scheduling (00:01:02) Discussion on the difficulties of aligning schedules and the busy nature of the summer season.
                    • Running a brick and mortar shop (00:01:17) Clarification that the shop is not a mobile business and primarily operates from a physical location.
                    • Booking out appointments (00:03:07) The shop's schedule is booked out for several weeks, including oil changes, due to high demand and the shop's reputation for handling difficult cases.
                    • The challenges of engine replacements (00:08:22) Discussion about the time-consuming nature of engine replacements and the impact on technician availability.
                    • The challenges of running a shop in Colorado (00:15:43) Discussion about the unique circumstances of running a shop in Colorado, including the frequency of snowstorms and the impact on different businesses.
                    • The frustrations of dealing with multiple passwords for different manufacturers (00:18:25) Discussion about the difficulties of managing passwords for various manufacturers and the desire for a global password or authenticator app.
                    • Challenges of Mobile Work (00:23:07) Discussion on the difficulties of being a mobile technician and the importance of having the necessary tools.
                    • Doing Repairs at the Shop (00:23:22) Exploration of the benefits of performing repairs at the shop, including having access to all tools and space.
                    • Anticipating Increased Demand for EEPROM Services (00:27:40) Conversation about the potential rise in demand for EEPROM services and the challenges and opportunities it presents for technicians.
                    • The challenges of using third-party software for vehicle modules (00:29:50) Discussion about the need for legislation or government intervention to allow legitimate use of used modules without relying on third-party software.
                    • The complexity of GM engineering software (00:30:36) Conversation about the complicated nature of GM engineering software and its ability to change VIN numbers and reset bricked modules.
                    • The need for legitimate access to software and credentials (00:32:31) Agreement on the importance of obtaining legitimate access to software and credentials to fix cars and reduce electronic waste.
                    • The challenges of flashing modules (00:37:47) Discussion on the difficulties of flashing modules in vehicles and the workaround methods used.
                    • Renting out tooling to other shops (00:39:56) The practice of loaning or renting out specialized tools to other shops and the benefits it brings.
                    • The variety of scan tools in the shop (00:43:21) The different types and brands of scan tools used in the shop, including Snap-on and Launch devices, and the need for multiple tools for different functions.
                    • The challenges of using factory scan tools (00:44:51) Discussion about the limitations and benefits of using factory scan tools for Subaru diagnostics.
                    • The value of joining an air conditioning group (00:49:55) Conversation about the creation and growth of an automotive air conditioning group on Facebook, and the benefits of learning from experienced members.
                    • The benefits of digital manifold gauge (00:53:02) The advantages of using a digital manifold gauge for leak testing and tracking pressure loss.
                    • The escalating cost of acquiring equipment (00:53:49) The increasing expenses associated with purchasing additional tools and equipment for automotive services.
                    • The challenge of availability and urgency in tool acquisition (00:54:24) The delay in receiving a specific tool due to high demand and the willingness to pay more for immediate access to tools.
                    • Moisture Indicators and Evacuation Time (01:01:04) Discussion on using micron gauges to detect moisture in the system and the need for longer evacuation times in humid environments.
                    • Leaking Front Seal and Commercial Systems (01:02:05) Exploration of how a leaking front seal can affect the vacuuming process and the differences between commercial and residential systems in terms of sealing.
                    • Vacuum Pump CFM and System Size (01:04:00) Comparison of different vacuum pump CFM ratings and how it relates to the size of the system being serviced.
                    • Flushing out a condenser (01:08:03) Discussion on the misconception of being able to flush out a condenser and the challenges of doing so.
                    • Using a recirculating flush machine (01:09:31) Explanation of a flush machine that circulates flush solvent and filters out contaminants, making the cleaning process more efficient.
                    • Replacing components and flushing the system (01:12:00) Experience with a failed compressor and the decision to replace multiple components and use a flush machine to ensure system cleanliness.
                    • The challenges of AC system repairs in electric vehicles (01:15:58) Discussion on the potential difficulties and costs associated with repairing AC systems in electric vehicles.
                    • The use of CO2 as a refrigerant in electric vehicles (01:17:10) Exploration of the use of CO2 as a refrigerant in electric vehicles and the challenges it presents.
                    • The need for specialized equipment for CO2 refrigerant recovery (01:18:24) Conversation about the lack of recovery units for CO2 refrigerant in the automotive industry and the need for specialized equipment to handle it.
                    • Testing current directly (01:22:20) Discussion on the benefits of testing current directly in electrical repair and diagnostics, and the realization that this method has been used for decades.
                    • Challenges in diagnosing AC issues (01:23:38) The difficulties in diagnosing AC issues due to the lack of information from manufacturers and the need for specialized equipment.
                    • Environmental factors in AC diagnostics (01:25:23) The impact of environmental factors, such as air density and humidity, on AC diagnostics and the need to establish known good values specific to different regions and vehicles.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/

                    ]]>                    bc8a243b-e02a-4dcb-89e3-879f82e9590eWed, 20 Sep 2023 00:15:00 -040001:29:47falsebonus                    A Shop Owner's Story of Creating a New Logo [E066] - The Auto Repair Marketing PodcastA Shop Owner's Story of Creating a New Logo [E066] - The Auto Repair Marketing PodcastIn this podcast episode, Brian Walker interviews Don Stardy from GLP Automotive, who shares his experience creating a new logo for his shop. Don explains that he wanted a logo that accurately represented his business and attracted more customers. He decided to run a logo design contest through 99 Designs and received a total of about 160 designs to choose from. After a difficult selection process, he, his family, and some trusted advisors narrowed it down to 5 logos and then eventually settled on their new logo. Don discusses the challenges of implementing the new logo into various aspects of his business. Despite the challenges, he is excited about his new logo and believes it will draw attention to his business.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • The logo dilemma (00:02:11) Don discusses the need for a new logo after realizing that customers were confused about his business.
                    • Choosing 99 designs (00:05:08) Don and Brian discuss the process of using 99 designs to create a new logo for the shop.
                    • Including Lake Geneva (00:07:11) Don emphasizes the importance of incorporating Lake Geneva into the new logo and the challenges he faced in finding designers who understood the distinction between Lake Geneva in Wisconsin and Lake Geneva in Switzerland.
                    • The logo design contest (00:07:43) Discussion about the process of running a logo design contest and selecting a winning logo.
                    • Narrowing down logo choices (00:08:06) Explaining the multi-step process of receiving and narrowing down logo designs.
                    • Implementing the new logo (00:12:58) Challenges and considerations in implementing the new logo across various platforms and materials.
                    • The process of creating a logo (00:14:42) Brian shares his experience of creating his first logo and the importance of considering embroidery in the design.
                    • Implementing a new logo (00:15:30) Don mentions the process of implementing the new logo on various items, such as uniforms, and how it takes time and effort.
                    • The benefits of using 99 designs for logo design (00:16:55) The advantages of using 99 designs for logo design, including the ability to receive multiple design options and the subjective nature of logo preferences.

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    GLP Automotive: https://glpautomotive.net/ 

                    99 Designs: https://99designs.com/

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Aftermarket Radio Network

                    ]]>                    In this podcast episode, Brian Walker interviews Don Stardy from GLP Automotive, who shares his experience creating a new logo for his shop. Don explains that he wanted a logo that accurately represented his business and attracted more customers. He decided to run a logo design contest through 99 Designs and received a total of about 160 designs to choose from. After a difficult selection process, he, his family, and some trusted advisors narrowed it down to 5 logos and then eventually settled on their new logo. Don discusses the challenges of implementing the new logo into various aspects of his business. Despite the challenges, he is excited about his new logo and believes it will draw attention to his business.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • The logo dilemma (00:02:11) Don discusses the need for a new logo after realizing that customers were confused about his business.
                    • Choosing 99 designs (00:05:08) Don and Brian discuss the process of using 99 designs to create a new logo for the shop.
                    • Including Lake Geneva (00:07:11) Don emphasizes the importance of incorporating Lake Geneva into the new logo and the challenges he faced in finding designers who understood the distinction between Lake Geneva in Wisconsin and Lake Geneva in Switzerland.
                    • The logo design contest (00:07:43) Discussion about the process of running a logo design contest and selecting a winning logo.
                    • Narrowing down logo choices (00:08:06) Explaining the multi-step process of receiving and narrowing down logo designs.
                    • Implementing the new logo (00:12:58) Challenges and considerations in implementing the new logo across various platforms and materials.
                    • The process of creating a logo (00:14:42) Brian shares his experience of creating his first logo and the importance of considering embroidery in the design.
                    • Implementing a new logo (00:15:30) Don mentions the process of implementing the new logo on various items, such as uniforms, and how it takes time and effort.
                    • The benefits of using 99 designs for logo design (00:16:55) The advantages of using 99 designs for logo design, including the ability to receive multiple design options and the subjective nature of logo preferences.

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    GLP Automotive: https://glpautomotive.net/ 

                    99 Designs: https://99designs.com/

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Aftermarket Radio Network

                    ]]>                    cc3a79b2-61f1-42be-a86d-c0ab48730f9bWed, 20 Sep 2023 00:15:00 -040018:43falsebonus                    The Unspoken Reality of Grief [RR 885]The Unspoken Reality of Grief

                    Jock Brocas, Author, Publisher, Researcher and Evidential Medium discusses the topic of grief and its impact on individuals and society. Jock shares his personal experience with grief and emphasizes the importance of integrating it into our lives rather than trying to recover from it. He explains there is a societal fear and discomfort surrounding grief and how it affects our ability to support those who are grieving. Jock offers insights on empathy versus sympathy and encourages engaging with those who are grieving. He also discusses the transformative power of grief and the importance of leaders in the automotive industry supporting their team members who may be grieving. Jock shares his simple model for coping with grief and emphasizes the power of choice. It's our hope that this conversation will inspire you to approach grief with empathy, understanding, and acceptance.

                    Jock Brocas, Author, Publisher, Researcher and Evidential Medium. jockbrocas.com

                    Show Notes

                    • Watch Full Video
                    • Grief as a Journey (00:04:03) Jock talks about the different aspects of grief and how it affects various areas of life, including work and relationships.
                    • Grief as Integration (00:05:52) Jock explains that grief is not something to recover from, but rather something to integrate into our lives as a natural aspect of life.
                    • Engaging with Grief (00:06:07) Jock discusses the importance of engaging with those who have experienced loss, asking them to share stories and memories of their loved ones instead of offering empty platitudes.
                    • Fear and societal expectations surrounding grief (00:08:40) How fear and societal expectations contribute to the discomfort and avoidance of discussing grief.
                    • The need to include and support those who are grieving (00:11:11) The importance of including and supporting individuals who are grieving, rather than disconnecting from them out of fear.
                    • Finding Purpose in Grief (00:18:09) Exploration of how grief can become a transformative experience, leading to the discovery of purpose and a desire to serve others.
                    • Traumatic Grief and its Impact (00:23:03) Explanation of different forms of grief, including traumatic grief, and how it can be a result of experiencing a shocking or inexplicable loss.
                    • The Traumatic Grief Experience (00:25:28) Discussion on the personal experience of traumatic grief and the long-term effects it can have.
                    • The Impact of Grief on Leadership (00:26:21) Exploring how leaders in the automotive industry who are grieving can make wrong decisions and negatively affect the company and its employees.
                    • Tips for Coping with Grief (00:29:28) Advice on expressing grief, keeping the relationship with the loved one alive, and making the choice to continue living and transforming one's life.
                    • Beliefs and living in the present (00:34:23) Exploration of the importance of allowing beliefs to change and living in the present moment.
                    • Cultivating personal growth (00:34:41) Metaphorical explanation of how Jock sees himself as a gardener, planting seeds of personal growth and leaving it up to individuals to cultivate their own growth.

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>

                    Jock Brocas, Author, Publisher, Researcher and Evidential Medium discusses the topic of grief and its impact on individuals and society. Jock shares his personal experience with grief and emphasizes the importance of integrating it into our lives rather than trying to recover from it. He explains there is a societal fear and discomfort surrounding grief and how it affects our ability to support those who are grieving. Jock offers insights on empathy versus sympathy and encourages engaging with those who are grieving. He also discusses the transformative power of grief and the importance of leaders in the automotive industry supporting their team members who may be grieving. Jock shares his simple model for coping with grief and emphasizes the power of choice. It's our hope that this conversation will inspire you to approach grief with empathy, understanding, and acceptance.

                    Jock Brocas, Author, Publisher, Researcher and Evidential Medium. jockbrocas.com

                    Show Notes

                    • Watch Full Video
                    • Grief as a Journey (00:04:03) Jock talks about the different aspects of grief and how it affects various areas of life, including work and relationships.
                    • Grief as Integration (00:05:52) Jock explains that grief is not something to recover from, but rather something to integrate into our lives as a natural aspect of life.
                    • Engaging with Grief (00:06:07) Jock discusses the importance of engaging with those who have experienced loss, asking them to share stories and memories of their loved ones instead of offering empty platitudes.
                    • Fear and societal expectations surrounding grief (00:08:40) How fear and societal expectations contribute to the discomfort and avoidance of discussing grief.
                    • The need to include and support those who are grieving (00:11:11) The importance of including and supporting individuals who are grieving, rather than disconnecting from them out of fear.
                    • Finding Purpose in Grief (00:18:09) Exploration of how grief can become a transformative experience, leading to the discovery of purpose and a desire to serve others.
                    • Traumatic Grief and its Impact (00:23:03) Explanation of different forms of grief, including traumatic grief, and how it can be a result of experiencing a shocking or inexplicable loss.
                    • The Traumatic Grief Experience (00:25:28) Discussion on the personal experience of traumatic grief and the long-term effects it can have.
                    • The Impact of Grief on Leadership (00:26:21) Exploring how leaders in the automotive industry who are grieving can make wrong decisions and negatively affect the company and its employees.
                    • Tips for Coping with Grief (00:29:28) Advice on expressing grief, keeping the relationship with the loved one alive, and making the choice to continue living and transforming one's life.
                    • Beliefs and living in the present (00:34:23) Exploration of the importance of allowing beliefs to change and living in the present moment.
                    • Cultivating personal growth (00:34:41) Metaphorical explanation of how Jock sees himself as a gardener, planting seeds of personal growth and leaving it up to individuals to cultivate their own growth.

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    8761f52c-32bb-4faa-b74d-629f0eb35749Tue, 19 Sep 2023 00:15:00 -040036:05falsefull885885                    Evolving from Employee to Owner to Coach: The Journey of Independent Auto Repair Shop Owners [E130] - Chris Cotton Weekly BlitzEvolving from Employee to Owner to Coach: The Journey of Independent Auto Repair Shop Owners [E130] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

                    https://shopmarketingpros.com/chris/

                    Check out their podcast here:

                    https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:

                    https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this episode of "The Weekly Blitz," Coach Chris Cotton discusses the transition from being involved in the day-to-day operations of an auto repair shop to becoming a coach and mentor for employees. They emphasize the importance of having a well-established framework of processes and procedures, investing in employee development, and creating a positive work culture. By focusing on coaching and accountability, shop owners can ensure sustainable business growth and leave a legacy of excellence. The episode concludes with a reminder to continue seeking knowledge and improvement.

                    The transition to coaching employees [00:02:09] Exploring the significance of transitioning from a hands-on owner to a coach, focusing on building a legacy, employee development, and accountability.

                    Enhancing the business culture [00:04:31] Reinforcing a culture of continuous learning and growth by celebrating achievements and fostering a positive and supportive environment.

                    Sustainable business growth [00:05:39] Building a self-sustaining model through coaching and accountability, ensuring consistency in the present and laying the foundation for future expansion and growth.

                    Connect with Chris:

                    chris@autofixsos.com

                    940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                    Youtube: https://bit.ly/3ClX0ae

                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz

                    ]]>                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

                    https://shopmarketingpros.com/chris/

                    Check out their podcast here:

                    https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:

                    https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this episode of "The Weekly Blitz," Coach Chris Cotton discusses the transition from being involved in the day-to-day operations of an auto repair shop to becoming a coach and mentor for employees. They emphasize the importance of having a well-established framework of processes and procedures, investing in employee development, and creating a positive work culture. By focusing on coaching and accountability, shop owners can ensure sustainable business growth and leave a legacy of excellence. The episode concludes with a reminder to continue seeking knowledge and improvement.

                    The transition to coaching employees [00:02:09] Exploring the significance of transitioning from a hands-on owner to a coach, focusing on building a legacy, employee development, and accountability.

                    Enhancing the business culture [00:04:31] Reinforcing a culture of continuous learning and growth by celebrating achievements and fostering a positive and supportive environment.

                    Sustainable business growth [00:05:39] Building a self-sustaining model through coaching and accountability, ensuring consistency in the present and laying the foundation for future expansion and growth.

                    Connect with Chris:

                    chris@autofixsos.com

                    940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                    Youtube: https://bit.ly/3ClX0ae

                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz

                    ]]>                    35a01884-a858-4211-be01-bb4d7d05f3a7Mon, 18 Sep 2023 00:15:00 -040008:38falsebonus                    Catching Up with the ‘Car Coach’ Lauren Fix [AW 175]Catching Up with the 'Car Coach' Lauren Fix

                    'Car Coach' Lauren Fix discusses the topic of synthetic fuel, explaining Porsche's investment in e-fuel as an alternative to electric conversion. Lauren shares her thoughts on EVs and the government's role in mandating their use. She believes in the freedom of choice when it comes to the type of vehicle one wants to drive, be it electric, hybrid, diesel, or gas.

                    Lauren Fix, Car Coach Reports,  Total Car Score Podcast, is an automotive expert and analyst based in Buffalo, NY. She has written three books on automobiles. She has appeared on CNN, Fox News, Newsmax TV, CNBC, and USA Radio’s Daybreak USA show. Lauren’s previous episodes HERE

                    Show Notes:

                    • Watch Full Video
                    • Fuel for the Future (00:03:39) Discussion on the development of synthetic fuel by Porsche and its potential impact on the automotive industry.
                    • OEMs and Synthetic Fuel (00:08:27) Exploration of the interest and excitement among major automakers like GM, and Ford in the potential of synthetic fuel as an alternative to traditional gasoline.
                    • Electric Vehicle Range Limitations (00:09:55) Discussion on the limited range of electric vehicles and its impact on certain professions like landscaping and plumbing.
                    • Electric Vehicle Mandates and State Opposition (00:11:25) Exploration of the opposition to electric vehicle mandates, particularly in states outside of California, and the potential blockage of such mandates by Congress.
                    • Financial Implications for Car Manufacturers (00:15:04) Insights into the financial challenges faced by car manufacturers in complying with electric vehicle mandates and the potential fines for non-compliance.
                    • The transition to electric vehicles (00:16:51) Discussion on the transition from traditional vehicles to electric vehicles and the possibility of putting an ICE engine in an EV platform.
                    • Politics and government influence on the automotive industry (00:18:10) Exploration of the political factors influencing the push for windmills, solar panels, and electric cars, and the impact on the availability and affordability of alternative fuels.
                    • The impact of UAW strike on car production (00:22:36) Concerns about the potential UAW strike and its potential impact on car production, leading to a shortage of vehicles and affecting the used car market.
                    • Challenges with EPA's automobile emissions guidelines (00:27:02) Critique of the EPA's automobile emissions guidelines and the concerns about mandating electric cars.
                    • Slow growth of electric cars in the US (00:30:09) Exploration of the low adoption rate of electric cars in the US and the potential for slow growth in the market.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>

                    'Car Coach' Lauren Fix discusses the topic of synthetic fuel, explaining Porsche's investment in e-fuel as an alternative to electric conversion. Lauren shares her thoughts on EVs and the government's role in mandating their use. She believes in the freedom of choice when it comes to the type of vehicle one wants to drive, be it electric, hybrid, diesel, or gas.

                    Lauren Fix, Car Coach Reports,  Total Car Score Podcast, is an automotive expert and analyst based in Buffalo, NY. She has written three books on automobiles. She has appeared on CNN, Fox News, Newsmax TV, CNBC, and USA Radio’s Daybreak USA show. Lauren’s previous episodes HERE

                    Show Notes:

                    • Watch Full Video
                    • Fuel for the Future (00:03:39) Discussion on the development of synthetic fuel by Porsche and its potential impact on the automotive industry.
                    • OEMs and Synthetic Fuel (00:08:27) Exploration of the interest and excitement among major automakers like GM, and Ford in the potential of synthetic fuel as an alternative to traditional gasoline.
                    • Electric Vehicle Range Limitations (00:09:55) Discussion on the limited range of electric vehicles and its impact on certain professions like landscaping and plumbing.
                    • Electric Vehicle Mandates and State Opposition (00:11:25) Exploration of the opposition to electric vehicle mandates, particularly in states outside of California, and the potential blockage of such mandates by Congress.
                    • Financial Implications for Car Manufacturers (00:15:04) Insights into the financial challenges faced by car manufacturers in complying with electric vehicle mandates and the potential fines for non-compliance.
                    • The transition to electric vehicles (00:16:51) Discussion on the transition from traditional vehicles to electric vehicles and the possibility of putting an ICE engine in an EV platform.
                    • Politics and government influence on the automotive industry (00:18:10) Exploration of the political factors influencing the push for windmills, solar panels, and electric cars, and the impact on the availability and affordability of alternative fuels.
                    • The impact of UAW strike on car production (00:22:36) Concerns about the potential UAW strike and its potential impact on car production, leading to a shortage of vehicles and affecting the used car market.
                    • Challenges with EPA's automobile emissions guidelines (00:27:02) Critique of the EPA's automobile emissions guidelines and the concerns about mandating electric cars.
                    • Slow growth of electric cars in the US (00:30:09) Exploration of the low adoption rate of electric cars in the US and the potential for slow growth in the market.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    31e1ca7f-e5ed-4a90-a66d-d44799a561d7Sat, 16 Sep 2023 00:15:00 -040032:41falsefull175175                    The Roadmap to Success: Work Smarter Not Harder [RR 884]The Roadmap to Success: Work Smarter Not Harder
                    Dan Taylor discusses various aspects of running a successful automotive repair business. He emphasizes the importance of having a roadmap to success, repackaging information to resonate with different people, utilizing reliable shop management systems, client and employee retention, effective marketing strategies, well-defined processes and procedures, and artificial intelligence in the industry. The episode concludes with a discussion on the importance of making money in the automotive repair industry and the need for a paradigm shift towards maintenance and customer service.

                    Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE

                    Show Notes

                    • Watch Full Video Episode
                    • Retention: Keeping Top Employees [THA 327]
                    • Is Your Company Culture Holding You Back? [RR 864]
                    • The roadmap to success (00:01:17) Discussion on the importance of having a roadmap to success, both personally and for your team.
                    • Repackaging and giving things in a different light (00:02:22) Exploration of how repackaging messages can resonate differently with people and lead to success.
                    • Major components for success (00:03:16) Introduction of seven major components that can guarantee success if followed, along with the need to reassess and upgrade strategies.
                    • Retention and Point of Sale Systems (00:10:04) Discussion on the challenges of retaining customers and the limitations of point of sale systems.
                    • Marketing and Client Retention (00:11:01) Importance of marketing efforts for client retention and the impact on business growth.
                    • Team Retention and Processes (00:14:44) The significance of team retention, the need for processes and procedures, and the constant improvement of organizational systems.
                    • The importance of presenting all information to clients (00:19:57) Explains how some shops present all the necessary repairs to clients and allow them to decide what to prioritize.
                    • Challenges in service maintenance and inspections (00:20:56) Discusses the challenge of inspecting and recommending services that have already been done or are not needed.
                    • Utilizing data and technology to improve operations (00:22:05) Highlights the importance of integrating data and technology to streamline operations, improve customer service, and gain trust and credibility.
                    • Sales and Relationship Building (00:29:45) The importance of sales and building relationships with clients in the automotive industry, and the need to educate clients about the value of maintenance.
                    • Operations and Productive Technicians (00:36:37) The need for productive technicians and efficient operations in order to maximize profitability and provide quality assurance to customers.
                    • The forgotten child (00:39:54) Discussion about the importance of the admin role in a shop, including timely financials and prompt paperwork.
                    • Monitoring KPIs (00:40:35) Exploration of key performance indicators (KPIs) such as opportunities, closed rate, and client retention.

                     

                    Thanks to our Partners, AAPEX and NAPA TRACS.

                    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                          ]]>
                    Dan Taylor discusses various aspects of running a successful automotive repair business. He emphasizes the importance of having a roadmap to success, repackaging information to resonate with different people, utilizing reliable shop management systems, client and employee retention, effective marketing strategies, well-defined processes and procedures, and artificial intelligence in the industry. The episode concludes with a discussion on the importance of making money in the automotive repair industry and the need for a paradigm shift towards maintenance and customer service.

                    Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE

                    Show Notes

                    • Watch Full Video Episode
                    • Retention: Keeping Top Employees [THA 327]
                    • Is Your Company Culture Holding You Back? [RR 864]
                    • The roadmap to success (00:01:17) Discussion on the importance of having a roadmap to success, both personally and for your team.
                    • Repackaging and giving things in a different light (00:02:22) Exploration of how repackaging messages can resonate differently with people and lead to success.
                    • Major components for success (00:03:16) Introduction of seven major components that can guarantee success if followed, along with the need to reassess and upgrade strategies.
                    • Retention and Point of Sale Systems (00:10:04) Discussion on the challenges of retaining customers and the limitations of point of sale systems.
                    • Marketing and Client Retention (00:11:01) Importance of marketing efforts for client retention and the impact on business growth.
                    • Team Retention and Processes (00:14:44) The significance of team retention, the need for processes and procedures, and the constant improvement of organizational systems.
                    • The importance of presenting all information to clients (00:19:57) Explains how some shops present all the necessary repairs to clients and allow them to decide what to prioritize.
                    • Challenges in service maintenance and inspections (00:20:56) Discusses the challenge of inspecting and recommending services that have already been done or are not needed.
                    • Utilizing data and technology to improve operations (00:22:05) Highlights the importance of integrating data and technology to streamline operations, improve customer service, and gain trust and credibility.
                    • Sales and Relationship Building (00:29:45) The importance of sales and building relationships with clients in the automotive industry, and the need to educate clients about the value of maintenance.
                    • Operations and Productive Technicians (00:36:37) The need for productive technicians and efficient operations in order to maximize profitability and provide quality assurance to customers.
                    • The forgotten child (00:39:54) Discussion about the importance of the admin role in a shop, including timely financials and prompt paperwork.
                    • Monitoring KPIs (00:40:35) Exploration of key performance indicators (KPIs) such as opportunities, closed rate, and client retention.

                     

                    Thanks to our Partners, AAPEX and NAPA TRACS.

                    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                          ]]>                    3ce00c61-a140-4743-a1a8-a9ff9809bfadFri, 15 Sep 2023 00:15:00 -040045:14falsefull884884                    Estimated Taxes and Tax Forecasting [E083] - Business By The NumbersEstimated Taxes and Tax Forecasting [E083] - Business By The NumbersThis week, dive into proactive tax management. Whether you're wrapping up extended returns from 2022 or gearing up for the next tax year, now's the time to strategize. Hunt unpacks essential insights:

                    • Tax Extensions: Can they shield you from audits?

                    • Working with Accountants: Understand reasonable expectations and collaborate effectively to plan your taxes for the coming year.

                    • DIY Tax Forecasting: Tools to craft a ballpark tax estimate for next year, plus ways to refine those figures.

                    • Estimated Tax Payments: Not mandatory, but Hunt reveals why they're a wise move.

                    • Tax Myths Demystified: Learn the facts to minimize tax liabilities and debunk some fairly common misconceptions.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    This week, dive into proactive tax management. Whether you're wrapping up extended returns from 2022 or gearing up for the next tax year, now's the time to strategize. Hunt unpacks essential insights:

                    • Tax Extensions: Can they shield you from audits?

                    • Working with Accountants: Understand reasonable expectations and collaborate effectively to plan your taxes for the coming year.

                    • DIY Tax Forecasting: Tools to craft a ballpark tax estimate for next year, plus ways to refine those figures.

                    • Estimated Tax Payments: Not mandatory, but Hunt reveals why they're a wise move.

                    • Tax Myths Demystified: Learn the facts to minimize tax liabilities and debunk some fairly common misconceptions.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    d3ddd2a9-8174-40e2-9a2e-84515064073cThu, 14 Sep 2023 00:15:00 -040031:08falsebonus                    Elevating Professionalism Through Language and Terminology [THA 345]Elevating Professionalism Through Language and Terminology
                    Our panel discusses the topic of language and terminology changes in the automotive aftermarket service industry. It's important to use clear and professional language with employees and customers, as well as the significance of honesty and trust in communication. They also touch on the distinction between "technician" and "mechanic" and the need for ongoing training and teamwork. We hope that our discussion will inspire you to reflect on your own communication practices and make necessary improvements.

                    Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris’s previous episodes HERE

                    Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon’s previous episodes HERE

                    Show Notes:

                    • Watch Full Video
                    • Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]
                    • The mindset shift (00:02:07) Discussion on the importance of mindset in implementing changes and improvements in the automotive business.
                    • Rock star or not? (00:03:38) Exploration of the language used to describe employees, specifically the term "rock star" and its potential negative connotations.
                    • Customers or clients? (00:06:06) The significance of referring to customers as clients and the impact it has on the professionalism and relationship-building within the business.
                    • The value of language in communication (00:07:54) Discussion on the importance of language in communication with clients and staff, and the use of terms like service writer, service advisor, and service consultant.
                    • The shift from mechanic to technician (00:11:08) Exploration of the evolving role of automotive professionals from mechanics to technicians due to advancements in technology and the need for specialized skills.
                    • Developing teamwork and efficiency (00:16:09) The benefits of pairing young technicians with experienced ones to boost efficiency and create a sense of teamwork in the shop.
                    • Using inclusive language and emphasizing teamwork (00:17:16) They talk about the importance of using inclusive language like "team members" instead of "employees" and how it fosters a sense of unity and common goals.
                    • Being mindful of communication and emotions (00:19:47) The conversation shifts to the significance of being aware of one's emotions and communication style, especially when dealing with employees, and the impact it has on team dynamics and employee retention.
                    • The importance of language and communication (00:23:28) Discussion about the need for patience and grace with young employees, the importance of using positive language with customers, and the impact of words on customer experience.
                    • Empathy towards customers (00:24:20) Emphasizing the importance of empathy and understanding towards customers, recognizing that they may be going through difficult situations, and the role of service teams as counselors.
                    • The power of effective communication (00:26:21) Highlighting the art of effective communication, the significance of practicing communication skills, and the introduction of Remarkable Results Toastmasters group for leaders in the automotive aftermarket.
                    • Creating an Identity (00:31:16) Discussion on turning actions into identities and empowering employees to take action.
                    • Affirmations and Positive Thinking (00:32:05) The importance of affirming ourselves and using positive language to combat negative thoughts.
                    • Standardizing Terminology (00:36:39) The need to standardize industry terminology and eliminate confusing acronyms when communicating with customers.
                    • The invoice vs. work order discussion (00:38:25) The hosts discuss the terminology used in the automotive industry, specifically the difference between using the terms "invoice" and "work order" when interacting with customers.
                    • Understanding AI and big data models (00:40:09) The topic of artificial intelligence (AI) and the role of big data models in shaping AI responses and interpretations.
                    • The importance of effective communication (00:44:21) The significance of effective communication within teams and with clients, highlighting the impact of words on professionalism and everyday interactions.

                    Thanks to our Partners Shop-Ware and Delphi Technologies

                    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                    Connect with the Podcast

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                         

                    ]]>
                    Our panel discusses the topic of language and terminology changes in the automotive aftermarket service industry. It's important to use clear and professional language with employees and customers, as well as the significance of honesty and trust in communication. They also touch on the distinction between "technician" and "mechanic" and the need for ongoing training and teamwork. We hope that our discussion will inspire you to reflect on your own communication practices and make necessary improvements.

                    Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris’s previous episodes HERE

                    Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon’s previous episodes HERE

                    Show Notes:

                    • Watch Full Video
                    • Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]
                    • The mindset shift (00:02:07) Discussion on the importance of mindset in implementing changes and improvements in the automotive business.
                    • Rock star or not? (00:03:38) Exploration of the language used to describe employees, specifically the term "rock star" and its potential negative connotations.
                    • Customers or clients? (00:06:06) The significance of referring to customers as clients and the impact it has on the professionalism and relationship-building within the business.
                    • The value of language in communication (00:07:54) Discussion on the importance of language in communication with clients and staff, and the use of terms like service writer, service advisor, and service consultant.
                    • The shift from mechanic to technician (00:11:08) Exploration of the evolving role of automotive professionals from mechanics to technicians due to advancements in technology and the need for specialized skills.
                    • Developing teamwork and efficiency (00:16:09) The benefits of pairing young technicians with experienced ones to boost efficiency and create a sense of teamwork in the shop.
                    • Using inclusive language and emphasizing teamwork (00:17:16) They talk about the importance of using inclusive language like "team members" instead of "employees" and how it fosters a sense of unity and common goals.
                    • Being mindful of communication and emotions (00:19:47) The conversation shifts to the significance of being aware of one's emotions and communication style, especially when dealing with employees, and the impact it has on team dynamics and employee retention.
                    • The importance of language and communication (00:23:28) Discussion about the need for patience and grace with young employees, the importance of using positive language with customers, and the impact of words on customer experience.
                    • Empathy towards customers (00:24:20) Emphasizing the importance of empathy and understanding towards customers, recognizing that they may be going through difficult situations, and the role of service teams as counselors.
                    • The power of effective communication (00:26:21) Highlighting the art of effective communication, the significance of practicing communication skills, and the introduction of Remarkable Results Toastmasters group for leaders in the automotive aftermarket.
                    • Creating an Identity (00:31:16) Discussion on turning actions into identities and empowering employees to take action.
                    • Affirmations and Positive Thinking (00:32:05) The importance of affirming ourselves and using positive language to combat negative thoughts.
                    • Standardizing Terminology (00:36:39) The need to standardize industry terminology and eliminate confusing acronyms when communicating with customers.
                    • The invoice vs. work order discussion (00:38:25) The hosts discuss the terminology used in the automotive industry, specifically the difference between using the terms "invoice" and "work order" when interacting with customers.
                    • Understanding AI and big data models (00:40:09) The topic of artificial intelligence (AI) and the role of big data models in shaping AI responses and interpretations.
                    • The importance of effective communication (00:44:21) The significance of effective communication within teams and with clients, highlighting the impact of words on professionalism and everyday interactions.

                    Thanks to our Partners Shop-Ware and Delphi Technologies

                    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                    Connect with the Podcast

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                         

                    ]]>                    566932b9-cc6a-4de1-8af7-438be0cd7713Thu, 14 Sep 2023 00:15:00 -040045:38falsefull345345                    100th Episode with Justin Morgan and Pedro de la Torre [E100] - Automotive Field Theory100th Episode with Justin Morgan and Pedro de la Torre [E100] - Automotive Field TheoryMatt Fanslow, Pedro de la Torre, and Justin Morgan discuss the challenges and frustrations of working in the automotive industry. They talk about the difficulties of diagnosing and fixing cars, the pressure to perform, and the industry's changing landscape with new technologies and complex vehicles. They also touch on the importance of staying positive, time management, training, and skill development, dealing with module failures, and the impact of mental health on their work. The conversation revolves around the struggles and frustrations of working in the automotive industry and the need for support and collaboration within the industry.

                    Show Notes

                    • The challenges of working in the automotive industry (00:00:51) Discussion about the frustrations, feeling of being in a slump, and pressure to perform in the automotive industry.
                    • The changing landscape of the industry and increased complexity (00:05:14) Discussion about the increased complexity of vehicles, network issues, intermittent parasitic drains, and the challenges of working with new technologies.
                    • Staying Positive and Networking (00:07:58) The importance of maintaining a positive mindset, networking with others, and sharing both the good and the bad experiences.
                    • Seeking Wins and Building Confidence (00:12:23) Advice on finding small victories in the midst of challenging situations to improve confidence and performance.
                    • The struggle to find direction (00:13:35) Discussion about the frustration of not having a clear direction in diagnosing cars and the importance of gathering research and data.
                    • Prioritization and dealing with intermittent problems (00:14:40) The challenge of prioritizing tasks and dealing with intermittent issues.
                    • The struggle of identifying unknown signals (00:18:21) The difficulty of identifying unknown signals in diagrams and operation descriptions.
                    • The struggle with intermittent misfires (00:19:28) Discussion about the challenges and frustrations of diagnosing and fixing intermittent misfires in cars.
                    • The frustration with EVAP systems (00:20:14) Conversation about the difficulties of working with EVAP systems, including the long wait times and temperature requirements for testing.
                    • The struggle with ADAS modules (00:24:25) Discussion about a specific case involving ADAS modules in a Nissan vehicle, highlighting the challenges of identifying and obtaining the correct modules for repair.
                    • The struggle with older vehicles and changing technology (00:28:14) Exploration of the challenges posed by older vehicles and the changing landscape of the automotive industry with new technologies and complex vehicles.
                    • Issues with aftermarket parts and software compatibility (00:32:27) Conversation about the problems caused by aftermarket parts, specifically a fuel pump driver module that was designed to clear fuel pump relay trouble codes but ended up causing issues with memory and code deletion.
                    • The terminating resistor issue (00:33:09) Discussion about a recurring issue with terminating resistors in certain vehicles and the frustration of dealing with it.
                    • Misnomers in the industry (00:33:47) Exploration of the miscommunication and mismanagement of parts recalls and the blame game between manufacturers and suppliers.
                    • Tracking parts and communication (00:34:41) Suggestion for an app or system to track parts, receive recall alerts, and provide feedback to manufacturers for better communication and product improvement.
                    • The frustrations of using incorrect parts (00:39:59) Discussion about the challenges of using the wrong parts in car repairs and the lack of proper reporting to manufacturers.
                    • The importance of honest parts returns and bug reporting (00:41:13) Emphasis on the need for technicians to be honest when returning defective parts and reporting bugs in scan tools to manufacturers.
                    • The benefits of journaling and documenting experiences (00:45:01) The value of journaling and documenting experiences to avoid repeating the same mistakes and to track personal growth as a technician.
                    • The challenges of relying on one scan tool (00:46:27) Discussion about the disadvantages of having only one scan tool in the shop and the potential issues it can cause.
                    • Issues with snap-on scan tools misreporting codes (00:47:32) Exploration of a specific problem with snap-on scan tools misreporting force motor codes for ABS systems in older General Motors vehicles.
                    • The frustration of dealing with unresolved issues and lack of support (00:48:19) Conversation about the frustration of encountering known issues with scan tools and not receiving timely updates or patches to fix them.
                    • The challenges of rewriting your mental code (00:52:33) Discussion on the difficulties of changing thought patterns and coping mechanisms in the face of mental health issues.
                    • The future of automotive technology (00:54:10) Exploration of the upcoming changes in the automotive industry, including the potential elimination of ICE engines and the introduction of new technologies like variable valve timing and exhaust after treatment.
                    • The importance of networking for emotional support (00:59:16) Recognition of the value of networking in providing a space for venting and emotional support during times of frustration and despair in the automotive industry.
                    • Being stuck in a rut (01:00:18) Exploration of the feeling of being stuck in a rut and the value of having someone to bounce ideas off of and understand that others have experienced similar struggles.
                    • Learning from mistakes in the industry (01:01:10) Conversation about the importance of sharing mistakes and learning experiences in the automotive industry, and how it humanizes the industry and helps everyone to learn and grow.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    Matt Fanslow, Pedro de la Torre, and Justin Morgan discuss the challenges and frustrations of working in the automotive industry. They talk about the difficulties of diagnosing and fixing cars, the pressure to perform, and the industry's changing landscape with new technologies and complex vehicles. They also touch on the importance of staying positive, time management, training, and skill development, dealing with module failures, and the impact of mental health on their work. The conversation revolves around the struggles and frustrations of working in the automotive industry and the need for support and collaboration within the industry.

                    Show Notes

                    • The challenges of working in the automotive industry (00:00:51) Discussion about the frustrations, feeling of being in a slump, and pressure to perform in the automotive industry.
                    • The changing landscape of the industry and increased complexity (00:05:14) Discussion about the increased complexity of vehicles, network issues, intermittent parasitic drains, and the challenges of working with new technologies.
                    • Staying Positive and Networking (00:07:58) The importance of maintaining a positive mindset, networking with others, and sharing both the good and the bad experiences.
                    • Seeking Wins and Building Confidence (00:12:23) Advice on finding small victories in the midst of challenging situations to improve confidence and performance.
                    • The struggle to find direction (00:13:35) Discussion about the frustration of not having a clear direction in diagnosing cars and the importance of gathering research and data.
                    • Prioritization and dealing with intermittent problems (00:14:40) The challenge of prioritizing tasks and dealing with intermittent issues.
                    • The struggle of identifying unknown signals (00:18:21) The difficulty of identifying unknown signals in diagrams and operation descriptions.
                    • The struggle with intermittent misfires (00:19:28) Discussion about the challenges and frustrations of diagnosing and fixing intermittent misfires in cars.
                    • The frustration with EVAP systems (00:20:14) Conversation about the difficulties of working with EVAP systems, including the long wait times and temperature requirements for testing.
                    • The struggle with ADAS modules (00:24:25) Discussion about a specific case involving ADAS modules in a Nissan vehicle, highlighting the challenges of identifying and obtaining the correct modules for repair.
                    • The struggle with older vehicles and changing technology (00:28:14) Exploration of the challenges posed by older vehicles and the changing landscape of the automotive industry with new technologies and complex vehicles.
                    • Issues with aftermarket parts and software compatibility (00:32:27) Conversation about the problems caused by aftermarket parts, specifically a fuel pump driver module that was designed to clear fuel pump relay trouble codes but ended up causing issues with memory and code deletion.
                    • The terminating resistor issue (00:33:09) Discussion about a recurring issue with terminating resistors in certain vehicles and the frustration of dealing with it.
                    • Misnomers in the industry (00:33:47) Exploration of the miscommunication and mismanagement of parts recalls and the blame game between manufacturers and suppliers.
                    • Tracking parts and communication (00:34:41) Suggestion for an app or system to track parts, receive recall alerts, and provide feedback to manufacturers for better communication and product improvement.
                    • The frustrations of using incorrect parts (00:39:59) Discussion about the challenges of using the wrong parts in car repairs and the lack of proper reporting to manufacturers.
                    • The importance of honest parts returns and bug reporting (00:41:13) Emphasis on the need for technicians to be honest when returning defective parts and reporting bugs in scan tools to manufacturers.
                    • The benefits of journaling and documenting experiences (00:45:01) The value of journaling and documenting experiences to avoid repeating the same mistakes and to track personal growth as a technician.
                    • The challenges of relying on one scan tool (00:46:27) Discussion about the disadvantages of having only one scan tool in the shop and the potential issues it can cause.
                    • Issues with snap-on scan tools misreporting codes (00:47:32) Exploration of a specific problem with snap-on scan tools misreporting force motor codes for ABS systems in older General Motors vehicles.
                    • The frustration of dealing with unresolved issues and lack of support (00:48:19) Conversation about the frustration of encountering known issues with scan tools and not receiving timely updates or patches to fix them.
                    • The challenges of rewriting your mental code (00:52:33) Discussion on the difficulties of changing thought patterns and coping mechanisms in the face of mental health issues.
                    • The future of automotive technology (00:54:10) Exploration of the upcoming changes in the automotive industry, including the potential elimination of ICE engines and the introduction of new technologies like variable valve timing and exhaust after treatment.
                    • The importance of networking for emotional support (00:59:16) Recognition of the value of networking in providing a space for venting and emotional support during times of frustration and despair in the automotive industry.
                    • Being stuck in a rut (01:00:18) Exploration of the feeling of being stuck in a rut and the value of having someone to bounce ideas off of and understand that others have experienced similar struggles.
                    • Learning from mistakes in the industry (01:01:10) Conversation about the importance of sharing mistakes and learning experiences in the automotive industry, and how it humanizes the industry and helps everyone to learn and grow.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    a3c14b20-0c6a-4315-a821-b5281f8f54cbWed, 13 Sep 2023 00:15:00 -040001:03:37falsebonus                    Stop Stopping [E065] - The Auto Repair Marketing PodcastStop Stopping [E065] - The Auto Repair Marketing PodcastSome years back I took part in a boot camp for businessmen where they physically and mentally beat us down. My big takeaway was to “stop stopping”. It doesn’t matter if we’re talking about marketing, coaching, growing a business, learning, dieting, working out, or whatever. We all need to stop stopping.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • Stop Stopping (00:00:01) Brian introduces the topic of "stop stopping" in business growth and shares personal experiences from a boot camp for executives.
                    • The Roller Coaster of Marketing (00:02:04) The challenges of marketing for a local agency and the negative impact of starting and stopping marketing efforts.
                    • The Importance of Consistency (00:03:44) The need to stop stopping in various aspects of business, including marketing, inspections, and tracking KPIs.
                    • Stop Stopping (00:08:56) Brian discusses his struggle with weight loss and the importance of not stopping in order to achieve better results.
                    • Keep Going (00:09:48) The need to continue taking action in business and not stopping in order to achieve growth and success.
                    • Scaling Back (00:10:40) Brian suggests various strategies for handling an overwhelming amount of business, such as raising prices, expanding the shop, or opening a second shop.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Aftermarket Radio Network

                    ]]>                    Some years back I took part in a boot camp for businessmen where they physically and mentally beat us down. My big takeaway was to “stop stopping”. It doesn’t matter if we’re talking about marketing, coaching, growing a business, learning, dieting, working out, or whatever. We all need to stop stopping.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • Stop Stopping (00:00:01) Brian introduces the topic of "stop stopping" in business growth and shares personal experiences from a boot camp for executives.
                    • The Roller Coaster of Marketing (00:02:04) The challenges of marketing for a local agency and the negative impact of starting and stopping marketing efforts.
                    • The Importance of Consistency (00:03:44) The need to stop stopping in various aspects of business, including marketing, inspections, and tracking KPIs.
                    • Stop Stopping (00:08:56) Brian discusses his struggle with weight loss and the importance of not stopping in order to achieve better results.
                    • Keep Going (00:09:48) The need to continue taking action in business and not stopping in order to achieve growth and success.
                    • Scaling Back (00:10:40) Brian suggests various strategies for handling an overwhelming amount of business, such as raising prices, expanding the shop, or opening a second shop.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Aftermarket Radio Network

                    ]]>                    8bf82faa-2853-4523-a8dc-0415fb749deeWed, 13 Sep 2023 00:15:00 -040012:09falsebonus                    Case Study: The Death of Your Client’s Car [RR 883]Case Study: The Death of Your Client's Car
                    Dr. David Weiman discusses the emotional attachment people have to their cars and how the repair industry can empathize with customers during the process of saying goodbye to a beloved vehicle. This case study was prompted by Dr. David's own experience with saying goodbye to his car unexpectedly. He discusses the parallel between the automotive industry and the medical field in terms of diagnosis and repair, and the importance of trust and the role of service professionals in providing certainty and safety to customers.
                    Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE

                    Show Notes

                    • Watch Full Video Episode
                    • The emotional attachment to cars (00:01:09) The emotional attachment people have to their cars and the importance of empathy in dealing with the loss of a favorite vehicle.
                    • The connection between memory and cars (00:02:04) How memory is connected to cars and how the brain creates memories through touch and experience.
                    • The parallel between the automotive and medical industries (00:07:20) The parallel between the automotive industry and the medical field in terms of diagnosis, repair, and the interaction between professionals and customers.
                    • The psychology of decision making (00:08:25) Explains the importance of presenting options to customers in a way that they can understand and make a decision.
                    • Using visuals to aid understanding (00:10:10) Discusses the use of photographs and videos to help customers understand technical explanations and repairs.
                    • The dilemma of repairing an old car (00:13:01) Explores the decision-making process when faced with costly repairs on an old car with corrosion issues.
                    • The decision-making process (00:16:36) The three decisions customers have to make regarding their car: what to do with the old car, how to get around without a car, and finding a reliable used car.
                    • The importance of trust in service industries (00:17:41) The value of trust in service industries, and how it extends beyond the core service to ancillary areas like advice on purchasing a new car.
                    • Creating a deeper connection with customers (00:20:02) The impact of sharing personal experiences with customers, creating a stronger bond and deeper connection with them.
                    • Finding a gem of a car (00:26:27) Dr. David describes the serendipitous discovery of a well-maintained 2011 Lexus with low mileage and impeccable condition.
                    • The training of service advisors (00:33:40) Discussion about the training provided to service advisors in the automotive industry, focusing on helping them deal with customer emotions and uncertainties.
                    • The psychology of the automotive service counter (00:33:40) Suggestion to have courses or workshops on the psychology of the automotive service counter, highlighting the need for understanding and empathizing with customers.
                    • Similar situations faced by customers (00:34:38) Acknowledgment of the many customers who come into shops with similar situations, emphasizing the importance of learning from Dr. Dave Weiman's story.

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>
                    Dr. David Weiman discusses the emotional attachment people have to their cars and how the repair industry can empathize with customers during the process of saying goodbye to a beloved vehicle. This case study was prompted by Dr. David's own experience with saying goodbye to his car unexpectedly. He discusses the parallel between the automotive industry and the medical field in terms of diagnosis and repair, and the importance of trust and the role of service professionals in providing certainty and safety to customers.
                    Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE

                    Show Notes

                    • Watch Full Video Episode
                    • The emotional attachment to cars (00:01:09) The emotional attachment people have to their cars and the importance of empathy in dealing with the loss of a favorite vehicle.
                    • The connection between memory and cars (00:02:04) How memory is connected to cars and how the brain creates memories through touch and experience.
                    • The parallel between the automotive and medical industries (00:07:20) The parallel between the automotive industry and the medical field in terms of diagnosis, repair, and the interaction between professionals and customers.
                    • The psychology of decision making (00:08:25) Explains the importance of presenting options to customers in a way that they can understand and make a decision.
                    • Using visuals to aid understanding (00:10:10) Discusses the use of photographs and videos to help customers understand technical explanations and repairs.
                    • The dilemma of repairing an old car (00:13:01) Explores the decision-making process when faced with costly repairs on an old car with corrosion issues.
                    • The decision-making process (00:16:36) The three decisions customers have to make regarding their car: what to do with the old car, how to get around without a car, and finding a reliable used car.
                    • The importance of trust in service industries (00:17:41) The value of trust in service industries, and how it extends beyond the core service to ancillary areas like advice on purchasing a new car.
                    • Creating a deeper connection with customers (00:20:02) The impact of sharing personal experiences with customers, creating a stronger bond and deeper connection with them.
                    • Finding a gem of a car (00:26:27) Dr. David describes the serendipitous discovery of a well-maintained 2011 Lexus with low mileage and impeccable condition.
                    • The training of service advisors (00:33:40) Discussion about the training provided to service advisors in the automotive industry, focusing on helping them deal with customer emotions and uncertainties.
                    • The psychology of the automotive service counter (00:33:40) Suggestion to have courses or workshops on the psychology of the automotive service counter, highlighting the need for understanding and empathizing with customers.
                    • Similar situations faced by customers (00:34:38) Acknowledgment of the many customers who come into shops with similar situations, emphasizing the importance of learning from Dr. Dave Weiman's story.

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    d9d40db3-dc16-45bc-ab11-4818ebee98d9Tue, 12 Sep 2023 00:15:00 -040035:16falsefull883883                    The Case for Apprenticeships: Investing in Tomorrow's Technicians Today [E129] - Chris Cotton Weekly BlitzThe Case for Apprenticeships: Investing in Tomorrow's Technicians Today [E129] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

                    https://shopmarketingpros.com/chris/

                    Check out their podcast here:

                    https://autorepairmarketing.captivate.fm/

                    If you would like to join their private Facebook group go here:

                    https://www.facebook.com/groups/autorepairmarketingmastermind

                    Coach Chris Cotton from Auto Fix Auto Shop Coaching introduces "The Weekly Blitz," a podcast focused on enhancing auto repair business knowledge and providing practical strategies for success. Coach Chris emphasizes the significance of apprenticeships in the auto repair industry, expressing frustration with shop owners complaining about the technician shortage without implementing apprenticeship programs.

                    The benefits of apprenticeships are discussed, including bridging the skills gap, ensuring a sustained talent pipeline, reducing turnover, and providing cost-effective training. Coach Chris advises establishing a successful apprenticeship program, such as having a structured curriculum and pairing apprentices with experienced mentors. The episode concludes with a call to action for shop owners to invest in apprenticeships and support the industry's growth.

                    Apprenticeships [00:01:10] Importance of apprenticeship programs for auto repair shop owners and the need for a sustained pipeline of talent.

                    Bridging the Skills Gap [00:02:19] The need for technicians to possess new skills due to advancements in technology and the role of apprenticeships in acquiring these skills.


                    Key Elements of a Successful Apprenticeship Program [00:04:38] Structured curriculum, mentoring, regular evaluation, and incorporation of soft skills in apprenticeship programs.

                    Connect with Chris:

                    chris@autofixsos.com

                    940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                    Youtube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz

                    ]]>                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

                    https://shopmarketingpros.com/chris/

                    Check out their podcast here:

                    https://autorepairmarketing.captivate.fm/

                    If you would like to join their private Facebook group go here:

                    https://www.facebook.com/groups/autorepairmarketingmastermind

                    Coach Chris Cotton from Auto Fix Auto Shop Coaching introduces "The Weekly Blitz," a podcast focused on enhancing auto repair business knowledge and providing practical strategies for success. Coach Chris emphasizes the significance of apprenticeships in the auto repair industry, expressing frustration with shop owners complaining about the technician shortage without implementing apprenticeship programs.

                    The benefits of apprenticeships are discussed, including bridging the skills gap, ensuring a sustained talent pipeline, reducing turnover, and providing cost-effective training. Coach Chris advises establishing a successful apprenticeship program, such as having a structured curriculum and pairing apprentices with experienced mentors. The episode concludes with a call to action for shop owners to invest in apprenticeships and support the industry's growth.

                    Apprenticeships [00:01:10] Importance of apprenticeship programs for auto repair shop owners and the need for a sustained pipeline of talent.

                    Bridging the Skills Gap [00:02:19] The need for technicians to possess new skills due to advancements in technology and the role of apprenticeships in acquiring these skills.


                    Key Elements of a Successful Apprenticeship Program [00:04:38] Structured curriculum, mentoring, regular evaluation, and incorporation of soft skills in apprenticeship programs.

                    Connect with Chris:

                    chris@autofixsos.com

                    940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                    Youtube: https://bit.ly/3ClX0ae


                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz

                    ]]>                    6692b4cd-d722-4a2c-b281-49481dab81e9Mon, 11 Sep 2023 00:15:00 -040009:17falsebonus                    Lunch and Learn Training: How It’s Done! [AW 174]Lunch and Learn Training: How It's Done!

                    Ryan Baxter, the owner of Modern Auto Service in Fruitland, Idaho, shares his approach to training, including setting aside dedicated time every week and bringing in trainers for technical and personal development. Ryan emphasizes the positive impact training has had on his business and the value of continuous learning.

                    Ryan Baxter, Modern Auto Service, Fruitland, ID.

                    Show Notes:

                    • Watch Full Video
                    • Implementing Employee Training (00:04:13) Ryan Baxter discusses the importance of employee training and how he created dedicated time for it in his shop.
                    • The Size of the Shop and Training Room (00:06:31) Ryan Baxter provides details about the size of his shop and the training room, including plans for remodeling and improving the training space.
                    • Content and Format of Training Sessions (00:07:20) Ryan Baxter explains the different aspects of their training sessions, including sharing core values, discussing shop activities, and bringing in external trainers.
                    • Employee Training and Development (00:08:44) Discussion on the importance of coaching and accountability in employee training and development.
                    • Implementing Coaching (00:09:13) Ryan's experience with hiring a coach and the impact it had on his business.
                    • Retention and Benefits (00:10:15) The focus on employee retention and the importance of providing benefits, such as time off and a comfortable work environment.
                    • Ryan's approach to training and embracing technology (00:16:23) Ryan discusses how his shop embraces new technology and how it benefits their work.
                    • Implementing training and creating a career path (00:16:51) Ryan and Carm discuss the importance of training and creating a career path for entry-level employees.
                    • Switching to a four-day work week (00:19:13) Ryan explains why his shop switched to a four-day work week and the benefits it has brought to their employees and customers.
                    • The commitment to customer experience (00:24:09) Ryan Baxter discusses how his shop focuses on providing a good experience for customers, including a female-friendly waiting room and attention to small details.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>

                    Ryan Baxter, the owner of Modern Auto Service in Fruitland, Idaho, shares his approach to training, including setting aside dedicated time every week and bringing in trainers for technical and personal development. Ryan emphasizes the positive impact training has had on his business and the value of continuous learning.

                    Ryan Baxter, Modern Auto Service, Fruitland, ID.

                    Show Notes:

                    • Watch Full Video
                    • Implementing Employee Training (00:04:13) Ryan Baxter discusses the importance of employee training and how he created dedicated time for it in his shop.
                    • The Size of the Shop and Training Room (00:06:31) Ryan Baxter provides details about the size of his shop and the training room, including plans for remodeling and improving the training space.
                    • Content and Format of Training Sessions (00:07:20) Ryan Baxter explains the different aspects of their training sessions, including sharing core values, discussing shop activities, and bringing in external trainers.
                    • Employee Training and Development (00:08:44) Discussion on the importance of coaching and accountability in employee training and development.
                    • Implementing Coaching (00:09:13) Ryan's experience with hiring a coach and the impact it had on his business.
                    • Retention and Benefits (00:10:15) The focus on employee retention and the importance of providing benefits, such as time off and a comfortable work environment.
                    • Ryan's approach to training and embracing technology (00:16:23) Ryan discusses how his shop embraces new technology and how it benefits their work.
                    • Implementing training and creating a career path (00:16:51) Ryan and Carm discuss the importance of training and creating a career path for entry-level employees.
                    • Switching to a four-day work week (00:19:13) Ryan explains why his shop switched to a four-day work week and the benefits it has brought to their employees and customers.
                    • The commitment to customer experience (00:24:09) Ryan Baxter discusses how his shop focuses on providing a good experience for customers, including a female-friendly waiting room and attention to small details.

                    Thanks to our Partner, Dorman Products.

                    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    828ae63b-66c1-4b8b-a565-1ad5eb2fc746Sat, 09 Sep 2023 00:15:00 -040026:30falsefull174174                    Lost Everything: Started from Scratch and Bought a Shop [RR 882]Lost Everything: Started from Scratch and Bought a Shop Aaron Weber, a shop owner from D & E Auto Repair in Chico, California, discusses his experience during the devastating Paradise Campfire in November 2018. Aaron shares how he and his family lost everything in the fire and had to start from scratch. He is transparent about the challenges they faced, including dealing with insurance, finding temporary housing, and seeking assistance. Despite the difficulties, Aaron emphasizes the importance of compassion and empathy, and how this experience has made him a better leader.

                    Aaron Weber, D & E Auto Repair, Chico, CA

                    Show Notes

                    • Watch Full Video Episode
                    • The fire hits Paradise (00:00:59) Aaron discusses the devastating Paradise Camp Fire in November 2018, one of the most destructive fires in California history.
                    • Starting from scratch (00:01:10) Aaron talks about how he and his family had to start over with nothing after losing everything in the fire.
                    • Evacuating and escaping the fire (00:03:07) Aaron describes the chaotic evacuation process and the harrowing experience of driving through the fire to escape.
                    • The evacuation and traffic (00:07:22) Aaron describes the time frame of leaving work, getting home, and being stuck in traffic while evacuating from Paradise to Chico.
                    • Watching the news and waiting (00:07:56) Aaron and his family watch the news at his sister's apartment, observing the live coverage of the fire and the challenges faced by those evacuating.
                    • Finding out the house is gone (00:11:12) Aaron sees a video on Facebook showing his property after the fire, confirming that his house is completely destroyed.
                    • The struggle to find assistance (00:15:13) Aaron discusses the challenges of getting assistance after the fire, including waiting in line and people taking advantage of the system.
                    • The need for help and support (00:17:10) Aaron talks about the help he received from his sister, a GoFundMe campaign, and the support of the community.
                    • The importance of love and compassion (00:19:21) Aaron reflects on the lessons he learned from the experience, including the importance of love, compassion, and empathy in leadership and life.
                    • The challenges of starting a new business (00:22:57) Aaron talks about his experience in buying an auto repair shop six months after the fire and the unexpected difficulties he faced in getting it up and running.
                    • Lessons learned from the fire (00:26:46) Aaron reflects on the lessons he learned from surviving the fire, including the importance of being vigilant and aware of one's surroundings, as well as the continuous learning and growth that comes with running a business.
                    • The ups and downs of business (00:28:24) Discussion about the challenges and fluctuations in running a business, including learning new technology and maintaining high performance.
                    • The power of attitude (00:29:13) Exploration of the importance of perception and attitude in overcoming challenges and achieving success.
                    • Starting over and seizing opportunities (00:30:04) Lessons learned from starting from scratch after losing everything in a fire, emphasizing the value of seizing opportunities and never being too old to start over.

                    Thanks to our Partners, AAPEX and NAPA TRACS

                    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                          ]]>                     Aaron Weber, a shop owner from D & E Auto Repair in Chico, California, discusses his experience during the devastating Paradise Campfire in November 2018. Aaron shares how he and his family lost everything in the fire and had to start from scratch. He is transparent about the challenges they faced, including dealing with insurance, finding temporary housing, and seeking assistance. Despite the difficulties, Aaron emphasizes the importance of compassion and empathy, and how this experience has made him a better leader.

                    Aaron Weber, D & E Auto Repair, Chico, CA

                    Show Notes

                    • Watch Full Video Episode
                    • The fire hits Paradise (00:00:59) Aaron discusses the devastating Paradise Camp Fire in November 2018, one of the most destructive fires in California history.
                    • Starting from scratch (00:01:10) Aaron talks about how he and his family had to start over with nothing after losing everything in the fire.
                    • Evacuating and escaping the fire (00:03:07) Aaron describes the chaotic evacuation process and the harrowing experience of driving through the fire to escape.
                    • The evacuation and traffic (00:07:22) Aaron describes the time frame of leaving work, getting home, and being stuck in traffic while evacuating from Paradise to Chico.
                    • Watching the news and waiting (00:07:56) Aaron and his family watch the news at his sister's apartment, observing the live coverage of the fire and the challenges faced by those evacuating.
                    • Finding out the house is gone (00:11:12) Aaron sees a video on Facebook showing his property after the fire, confirming that his house is completely destroyed.
                    • The struggle to find assistance (00:15:13) Aaron discusses the challenges of getting assistance after the fire, including waiting in line and people taking advantage of the system.
                    • The need for help and support (00:17:10) Aaron talks about the help he received from his sister, a GoFundMe campaign, and the support of the community.
                    • The importance of love and compassion (00:19:21) Aaron reflects on the lessons he learned from the experience, including the importance of love, compassion, and empathy in leadership and life.
                    • The challenges of starting a new business (00:22:57) Aaron talks about his experience in buying an auto repair shop six months after the fire and the unexpected difficulties he faced in getting it up and running.
                    • Lessons learned from the fire (00:26:46) Aaron reflects on the lessons he learned from surviving the fire, including the importance of being vigilant and aware of one's surroundings, as well as the continuous learning and growth that comes with running a business.
                    • The ups and downs of business (00:28:24) Discussion about the challenges and fluctuations in running a business, including learning new technology and maintaining high performance.
                    • The power of attitude (00:29:13) Exploration of the importance of perception and attitude in overcoming challenges and achieving success.
                    • Starting over and seizing opportunities (00:30:04) Lessons learned from starting from scratch after losing everything in a fire, emphasizing the value of seizing opportunities and never being too old to start over.

                    Thanks to our Partners, AAPEX and NAPA TRACS

                    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                          ]]>                    23046ee4-ce1b-42aa-b140-d257aa440678Fri, 08 Sep 2023 00:15:00 -040030:40falsefull882882                    Separating Profit Centers in Financials [E082] - Business By The NumbersSeparating Profit Centers in Financials [E082] - Business By The NumbersThis week on Business by the Numbers, Hunt discusses the challenges in a multi-service auto repair business, focusing on misconceptions about profitability. He analyzes a Trucking Business and the power of accounting such as:  

                    • Understanding direct, labor, and overhead costs. The role of accounting tools in revealing true financial insights and evaluating hidden and opportunity costs. 
                    • The pivotal decision to shut down an unprofitable transport sector leading to growth in
                    • the primary business.
                    • An accountant's role in providing clarity and empowering business owners to make
                    • informed choices.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    This week on Business by the Numbers, Hunt discusses the challenges in a multi-service auto repair business, focusing on misconceptions about profitability. He analyzes a Trucking Business and the power of accounting such as:  

                    • Understanding direct, labor, and overhead costs. The role of accounting tools in revealing true financial insights and evaluating hidden and opportunity costs. 
                    • The pivotal decision to shut down an unprofitable transport sector leading to growth in
                    • the primary business.
                    • An accountant's role in providing clarity and empowering business owners to make
                    • informed choices.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Did you know that NAPA TRACS has onsite training plus six days a week support?

                    It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

                    Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

                    It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    613398b8-e10c-4028-a690-d7170d13a3a5Thu, 07 Sep 2023 00:15:00 -040031:02falsebonus                    S.O.B: Son of Boss [THA 344]S.O.B: Son of Boss
                    Carm Capriotto hosts a panel discussion on family businesses, specifically focusing on the challenges faced by sons of bosses (SOBs). Andrew Marcotte and Anthony Campanella share their experiences of working in their family businesses and the unique dynamics that come with it. They discuss the perception of nepotism and the importance of earning respect and value in their own right. They also discuss leadership development, work-life balance, communication, and succession planning in family businesses.

                    Andrew Marcotte, American Pride Automotive, 5 locations, Virginia. Andrew's previous episodes HERE

                    Anthony Campanella, Paul Campanella's Auto and Tire Center, 5 locations, Delaware and Pennsylvania

                    Show Notes:

                    • Watch Video Episode 
                    • The challenges of being in a family business (00:01:04) Discussion on the unique dynamics and challenges of working in a family business, including the pressure to succeed and the need to earn one's position.
                    • Nepotism in family businesses (00:02:19) Exploration of the negative connotations and perceptions associated with nepotism in family businesses, and the importance of earning respect and value independently.
                    • Learning to be a leader in a family business (00:06:39) Conversation about the innate qualities and acquired skills necessary to become an effective leader.
                    • Positive affirmations and leadership development (00:08:16) Discussion on the effectiveness of positive affirmations in leadership development and the importance of focusing on minor wins.
                    • Work-life balance in a family business (00:09:22) Exploration of how to draw the line between work and personal life in a family business and the realization of not letting work interfere with personal time.
                    • High expectations in a family business (00:14:20) Being expected to handle various issues and tasks in the family business due to their upbringing and the trust built over the years.
                    • The importance of communication (00:16:42) The significance of effective communication in their businesses and how it helps in avoiding misunderstandings and aligning perspectives.
                    • Transitioning to a visionary role (00:18:00) Andrew talks about his plan to become the visionary for the company and the importance of having a support staff in place for a smooth transition.
                    • Complementing each other's strengths (00:20:37) Anthony and Andrew highlight how their different approaches to decision-making, one being data-driven and the other relying on gut feel, complement each other and contribute to the success of their businesses.
                    • The importance of transparency and trust in growing a small business (00:24:02) Being transparent and trustworthy in order to grow a small business and change the negative perception of the automotive industry.
                    • The value of networking and community involvement in the automotive field (00:24:57) Anthony shares how his father taught him the value of networking and being involved in the community to build a positive reputation in the automotive industry.
                    • The impact of peer mentorship and learning from others in the industry (00:27:49) The profound effect of being part of a coaching group like Transformers, where they have been able to learn from and be inspired by other successful operators in the industry.

                    Thanks to our Partners Shop-Ware and Delphi Technologies

                    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                    Connect with the Podcast

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                         

                    ]]>
                    Carm Capriotto hosts a panel discussion on family businesses, specifically focusing on the challenges faced by sons of bosses (SOBs). Andrew Marcotte and Anthony Campanella share their experiences of working in their family businesses and the unique dynamics that come with it. They discuss the perception of nepotism and the importance of earning respect and value in their own right. They also discuss leadership development, work-life balance, communication, and succession planning in family businesses.

                    Andrew Marcotte, American Pride Automotive, 5 locations, Virginia. Andrew's previous episodes HERE

                    Anthony Campanella, Paul Campanella's Auto and Tire Center, 5 locations, Delaware and Pennsylvania

                    Show Notes:

                    • Watch Video Episode 
                    • The challenges of being in a family business (00:01:04) Discussion on the unique dynamics and challenges of working in a family business, including the pressure to succeed and the need to earn one's position.
                    • Nepotism in family businesses (00:02:19) Exploration of the negative connotations and perceptions associated with nepotism in family businesses, and the importance of earning respect and value independently.
                    • Learning to be a leader in a family business (00:06:39) Conversation about the innate qualities and acquired skills necessary to become an effective leader.
                    • Positive affirmations and leadership development (00:08:16) Discussion on the effectiveness of positive affirmations in leadership development and the importance of focusing on minor wins.
                    • Work-life balance in a family business (00:09:22) Exploration of how to draw the line between work and personal life in a family business and the realization of not letting work interfere with personal time.
                    • High expectations in a family business (00:14:20) Being expected to handle various issues and tasks in the family business due to their upbringing and the trust built over the years.
                    • The importance of communication (00:16:42) The significance of effective communication in their businesses and how it helps in avoiding misunderstandings and aligning perspectives.
                    • Transitioning to a visionary role (00:18:00) Andrew talks about his plan to become the visionary for the company and the importance of having a support staff in place for a smooth transition.
                    • Complementing each other's strengths (00:20:37) Anthony and Andrew highlight how their different approaches to decision-making, one being data-driven and the other relying on gut feel, complement each other and contribute to the success of their businesses.
                    • The importance of transparency and trust in growing a small business (00:24:02) Being transparent and trustworthy in order to grow a small business and change the negative perception of the automotive industry.
                    • The value of networking and community involvement in the automotive field (00:24:57) Anthony shares how his father taught him the value of networking and being involved in the community to build a positive reputation in the automotive industry.
                    • The impact of peer mentorship and learning from others in the industry (00:27:49) The profound effect of being part of a coaching group like Transformers, where they have been able to learn from and be inspired by other successful operators in the industry.

                    Thanks to our Partners Shop-Ware and Delphi Technologies

                    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                    Connect with the Podcast

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                         

                    ]]>                    6055cad4-6750-4bbd-a42a-142f0340dd0dThu, 07 Sep 2023 00:15:00 -040032:00falsefull344344                    Legacy for Auto Repair Professionals [E099] - Automotive Field TheoryLegacy for Auto Repair Professionals [E099] - Automotive Field TheoryMatt Fanslow explores the significance of leaving a legacy and acknowledging the contributions of others in our industry. He highlights the expertise of his friend Tommy Oliva in module cloning and programming and emphasizes the importance of giving credit to mentors and references. Matt draws inspiration from the entertainment industry, particularly actor Bill Hader, who credits his colleagues for their contributions. He believes adopting this practice can foster collaboration and improvement in the automotive industry.

                    Show Notes

                    • Legacy and Impact (00:01:19) Discussion on the legacy and the importance of leaving a positive impression on others.
                    • Crediting Sources (00:02:37) Exploration of the lack of credit given in the automotive industry and the need to acknowledge and reference sources of knowledge.
                    • Changing Cultural Practices (00:08:03) Examining the idea of giving credit where credit is due in the industry and the potential benefits it can bring to individuals and the industry as a whole.
                    • The Interconnectedness of Knowledge in the Automotive Profession (00:14:16) Discussing the vast amount of knowledge in the automotive field and how it builds upon previous technologies and contributions.

                    The episode is sponsored by NAPA Autotech Training, which offers virtual technical classes to enhance technicians' skills.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    Matt Fanslow explores the significance of leaving a legacy and acknowledging the contributions of others in our industry. He highlights the expertise of his friend Tommy Oliva in module cloning and programming and emphasizes the importance of giving credit to mentors and references. Matt draws inspiration from the entertainment industry, particularly actor Bill Hader, who credits his colleagues for their contributions. He believes adopting this practice can foster collaboration and improvement in the automotive industry.

                    Show Notes

                    • Legacy and Impact (00:01:19) Discussion on the legacy and the importance of leaving a positive impression on others.
                    • Crediting Sources (00:02:37) Exploration of the lack of credit given in the automotive industry and the need to acknowledge and reference sources of knowledge.
                    • Changing Cultural Practices (00:08:03) Examining the idea of giving credit where credit is due in the industry and the potential benefits it can bring to individuals and the industry as a whole.
                    • The Interconnectedness of Knowledge in the Automotive Profession (00:14:16) Discussing the vast amount of knowledge in the automotive field and how it builds upon previous technologies and contributions.

                    The episode is sponsored by NAPA Autotech Training, which offers virtual technical classes to enhance technicians' skills.

                    Thanks to our Partner, NAPA Autotech napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network: https://aftermarketradionetwork.com/


                    ]]>                    ebc35156-197c-4757-a161-e54b852b7921Wed, 06 Sep 2023 00:15:00 -040024:14falsebonus                    Make It Your Own [E064] - The Auto Repair Marketing PodcastMake It Your Own [E064] - The Auto Repair Marketing PodcastIn 2023 content is still king, but it’s hard to create content that hasn’t already been done by someone else. This keeps a lot of people from creating content. But different people are attracted to different people, and they say the same things in different ways. Maybe you are the person who can get through to someone with your own way of saying something or doing show-and-tell. That’s what this episode of the ARM Podcast is all about. Making it your own!

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • Content Creation and the Fear of Repetition (00:00:10) Brian discusses the common fear of creating content that has already been covered by someone else and emphasizes that in the age of the internet, it is unlikely to find a topic that hasn't been covered.
                    • The Success of Alex Hormozi's Book Launch (00:01:12) Brian mentions the successful book launch event of Alex Hormozi, where he had half a million people join the event on YouTube. The speaker highlights that the content discussed in the event has been previously covered by Russell Brunson.
                    • The Importance of Making Content Your Own (00:04:23) Brian encourages content creators to make the content their own by adding personal experiences, details, and stories. They emphasize the significance of geographic relevance in the world of auto repair and building trust with the audience.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Aftermarket Radio Network

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Alex Hormozi’s Book Launch - https://www.youtube.com/live/k834E6OTGTM?si=Ma7i5V-CIS64gd92

                    ]]>                    In 2023 content is still king, but it’s hard to create content that hasn’t already been done by someone else. This keeps a lot of people from creating content. But different people are attracted to different people, and they say the same things in different ways. Maybe you are the person who can get through to someone with your own way of saying something or doing show-and-tell. That’s what this episode of the ARM Podcast is all about. Making it your own!

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • Content Creation and the Fear of Repetition (00:00:10) Brian discusses the common fear of creating content that has already been covered by someone else and emphasizes that in the age of the internet, it is unlikely to find a topic that hasn't been covered.
                    • The Success of Alex Hormozi's Book Launch (00:01:12) Brian mentions the successful book launch event of Alex Hormozi, where he had half a million people join the event on YouTube. The speaker highlights that the content discussed in the event has been previously covered by Russell Brunson.
                    • The Importance of Making Content Your Own (00:04:23) Brian encourages content creators to make the content their own by adding personal experiences, details, and stories. They emphasize the significance of geographic relevance in the world of auto repair and building trust with the audience.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Aftermarket Radio Network

                    Lagniappe (Books, Links, Other Podcasts, etc)

                    Alex Hormozi’s Book Launch - https://www.youtube.com/live/k834E6OTGTM?si=Ma7i5V-CIS64gd92

                    ]]>                    6e835b78-195a-47de-b9a4-9e37da981a10Wed, 06 Sep 2023 00:15:00 -040007:51falsebonus                    The Future of ICE, EVs, and eFuels [RR 881]The Future of ICE, EVs, and eFuels

                    Derek Kaufman, Managing Partner at Schwarz Advisors, discusses the transition to electric vehicles (EVs) and the potential for alternative fuels to coexist with EVs. He explores the recent European Union's mandate to eliminate internal combustion engines by 2035 and the possibility of allowing fuels to keep ICE cars alive. The conversation then shifts to e-fuels, their production process, and the challenges of scaling up renewable electricity for their production. Both Derek and Carm emphasize the importance of finding a balanced approach that considers different solutions to address climate change.

                    Derek Kaufman, Managing Partner, Schwartz Advisors, President of C3 Network. Listen to Derek’s previous episodes HERE.

                    Show Notes

                    • Watch Full Video Episode
                    • The European Union's Mandate and E-Fuels (00:01:19) Discussion about the European Union's mandate to eliminate the sale of internal combustion engines by 2035 and the potential of e-fuels to coexist with electric vehicles.
                    • Introduction to E-Fuels (00:02:39) Explanation of what e-fuels are, how they are derived, and their potential to act as a carbon-neutral replacement for gasoline.
                    • Challenges and Potential of E-Fuels (00:03:55) Discussion about the complications and costs associated with e-fuels, the need for renewable electricity to produce them, and the efforts to ramp up production through the E-Fuel Alliance.
                    • The transition to battery electric vehicles (00:08:50) Discussion on the increasing power demand for battery electric cars by 2050 and the need to transition the power grid to support electric vehicle usage.
                    • The potential for alternative fuels (00:10:05) Exploration of the role of low emission or carbon neutral fuels in coexisting with battery electric vehicles, particularly in heavy trucks and industrial equipment.
                    • The complementing technologies of batteries and internal combustion engines (00:12:00) Explanation of how batteries and internal combustion engines can work together in different applications, highlighting the importance of both technologies in the future of transportation.
                    • The transition to AI in automotive service (00:18:13) Discussion on the potential of AI and machine learning to assist in vehicle service procedures and the importance of having the right talent and training.
                    • The importance of human interface in automation (00:20:00) Comparison of two companies' customer service experiences during a power outage, highlighting the value of a personal connection and efficient communication.
                    • The future of AI in automotive service (00:22:21) Exploration of the possibility of combining AI solutions with human expertise to enhance customer service and improve efficiency in auto repair shops.

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>

                    Derek Kaufman, Managing Partner at Schwarz Advisors, discusses the transition to electric vehicles (EVs) and the potential for alternative fuels to coexist with EVs. He explores the recent European Union's mandate to eliminate internal combustion engines by 2035 and the possibility of allowing fuels to keep ICE cars alive. The conversation then shifts to e-fuels, their production process, and the challenges of scaling up renewable electricity for their production. Both Derek and Carm emphasize the importance of finding a balanced approach that considers different solutions to address climate change.

                    Derek Kaufman, Managing Partner, Schwartz Advisors, President of C3 Network. Listen to Derek’s previous episodes HERE.

                    Show Notes

                    • Watch Full Video Episode
                    • The European Union's Mandate and E-Fuels (00:01:19) Discussion about the European Union's mandate to eliminate the sale of internal combustion engines by 2035 and the potential of e-fuels to coexist with electric vehicles.
                    • Introduction to E-Fuels (00:02:39) Explanation of what e-fuels are, how they are derived, and their potential to act as a carbon-neutral replacement for gasoline.
                    • Challenges and Potential of E-Fuels (00:03:55) Discussion about the complications and costs associated with e-fuels, the need for renewable electricity to produce them, and the efforts to ramp up production through the E-Fuel Alliance.
                    • The transition to battery electric vehicles (00:08:50) Discussion on the increasing power demand for battery electric cars by 2050 and the need to transition the power grid to support electric vehicle usage.
                    • The potential for alternative fuels (00:10:05) Exploration of the role of low emission or carbon neutral fuels in coexisting with battery electric vehicles, particularly in heavy trucks and industrial equipment.
                    • The complementing technologies of batteries and internal combustion engines (00:12:00) Explanation of how batteries and internal combustion engines can work together in different applications, highlighting the importance of both technologies in the future of transportation.
                    • The transition to AI in automotive service (00:18:13) Discussion on the potential of AI and machine learning to assist in vehicle service procedures and the importance of having the right talent and training.
                    • The importance of human interface in automation (00:20:00) Comparison of two companies' customer service experiences during a power outage, highlighting the value of a personal connection and efficient communication.
                    • The future of AI in automotive service (00:22:21) Exploration of the possibility of combining AI solutions with human expertise to enhance customer service and improve efficiency in auto repair shops.

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    77a3dde2-b08c-4d65-99ae-3be3f8446ad5Tue, 05 Sep 2023 00:15:00 -040025:38falsefull881881                    Are You a Weak Owner? Do You Work for a Weak Owner? Discover the Signs! [E128] - Chris Cotton Weekly BlitzAre You a Weak Owner? Do You Work for a Weak Owner? Discover the Signs! [E128] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

                    https://shopmarketingpros.com/chris/

                    Check out their podcast here:

                    https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:

                    https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this episode of "The Weekly Blitz" podcast, Coach Chris Cotton discusses the signs of a weak owner in the auto repair business. He shares personal experiences and highlights behaviors such as avoiding accountability, making cowardly decisions, and lacking maturity. Coach Cotton also explores the signs of a weak character, including terrible decision-making, conflict avoidance, and being a snobby people pleaser. He acknowledges that weakness can be temporary or permanent, influenced by mental health struggles or childhood experiences. Coach Cotton encourages listeners to reevaluate their relationships with weak owners and emphasizes the importance of knowledge and continuous improvement for success in the industry.

                    Weak Owners and their Traits [00:02:15] Discussion on the characteristics and behaviors of weak business owners, including cowardly decisions, selfishness, fear of failure, and lack of maturity.

                    Signs of a Weak Business Owner [00:04:29] Exploration of the signs that indicate a weak business owner, such as lack of self-love, failure to keep promises, competitiveness, lack of empathy, and financial inconsistencies.

                    Concerns with Appearance and Jealousy [00:07:50] Discussion on how weak owners may be overly concerned with appearances and how jealousy can indicate a weak character.

                    Weakness of Character Signs [00:11:05] This topic covers various signs of weakness of character, such as making terrible decisions, being conflict avoidant, and being a snobby people pleaser.

                    Terrible Listening Skills [00:12:12] This topic discusses the importance of being a good listener and how terrible listening skills can be a sign of self-centeredness and weakness of character.

                    Lack of Convictions [00:15:24] This topic explores how never getting angry and always going along with others can signify a lack of convictions and a weak personality.

                    Connect with Chris:

                    chris@autofixsos.com

                    940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                    Youtube: https://bit.ly/3ClX0ae

                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz

                    ]]>                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

                    https://shopmarketingpros.com/chris/

                    Check out their podcast here:

                    https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:

                    https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this episode of "The Weekly Blitz" podcast, Coach Chris Cotton discusses the signs of a weak owner in the auto repair business. He shares personal experiences and highlights behaviors such as avoiding accountability, making cowardly decisions, and lacking maturity. Coach Cotton also explores the signs of a weak character, including terrible decision-making, conflict avoidance, and being a snobby people pleaser. He acknowledges that weakness can be temporary or permanent, influenced by mental health struggles or childhood experiences. Coach Cotton encourages listeners to reevaluate their relationships with weak owners and emphasizes the importance of knowledge and continuous improvement for success in the industry.

                    Weak Owners and their Traits [00:02:15] Discussion on the characteristics and behaviors of weak business owners, including cowardly decisions, selfishness, fear of failure, and lack of maturity.

                    Signs of a Weak Business Owner [00:04:29] Exploration of the signs that indicate a weak business owner, such as lack of self-love, failure to keep promises, competitiveness, lack of empathy, and financial inconsistencies.

                    Concerns with Appearance and Jealousy [00:07:50] Discussion on how weak owners may be overly concerned with appearances and how jealousy can indicate a weak character.

                    Weakness of Character Signs [00:11:05] This topic covers various signs of weakness of character, such as making terrible decisions, being conflict avoidant, and being a snobby people pleaser.

                    Terrible Listening Skills [00:12:12] This topic discusses the importance of being a good listener and how terrible listening skills can be a sign of self-centeredness and weakness of character.

                    Lack of Convictions [00:15:24] This topic explores how never getting angry and always going along with others can signify a lack of convictions and a weak personality.

                    Connect with Chris:

                    chris@autofixsos.com

                    940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                    Youtube: https://bit.ly/3ClX0ae

                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz

                    ]]>                    83ba733a-0d64-4aa7-ac45-b3aa9aa1a317Mon, 04 Sep 2023 00:15:00 -040016:49falsebonus                    Start Your Engines for ASTE 2023 [CC 112]Start Your Engines for ASTE 2023We've got a fantastic panel of guests, including Jimmy Lee and Kent Bullard from The Institute, and Brian and Kim Walker from Shop Marketing Pros to discuss ASTE, the Automotive Service and Technology Expo in Durham, North Carolina.

                    Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast


                    Kent Bullard, COO, The Institute. Listen to Kent’s other episodes HERE.


                    Jimmy Lea, The Institute. Listen to Jimmy’s previous episodes HERE


                    Show Notes


                    • Watch Full Video Episode


                    • https://asteshow.com


                    • The Go Kart Event (00:05:26) Discussion about sponsoring the Go Kart event at the Automotive Service and Technology Expo (ASTE), and the excitement surrounding it.


                    • Prizes and Activities (00:06:38) Details about the prizes and activities at the event, including fastest lap and time, golf simulator, axe throwing, and more.


                    • Management Training and Effective Communication (00:10:11) Mention of various management training sessions, including effective communication, hybrid diagnostics, and marketing strategies for different personalities in the industry.


                    • Phone Skills Training (00:16:51) Discussion on the importance of having good phone skills before investing in marketing.


                    • Handoff from Marketing to Sales (00:17:32) Exploration of the issue of service advisors not properly handling phone calls and potential solutions.


                    • Training Programs for Staff (00:21:36) Importance of developing training programs for technicians and service advisors to ensure their growth and retention in the business.


                    • The importance of investing in training (00:24:37) Investing in training and taking care of your team is crucial for success in the industry.


                    • Networking and building relationships at events (00:26:06) The value of networking and making connections at events like ASTE cannot be underestimated.


                    • The significance of sharpening your skills (00:27:12) Attending training events is like sharpening your tools to become a better technician, shop owner, service advisor, or manager.




                    Thanks to our Partner, Technician Find


                    If you are tired of struggling to find skilled automotive technicians for your independent auto repair shop, say goodbye to the endless search and let Technician Find be your solution. We are a 'Single Stop To Staff Your Shop.' http://www.technicianfind.comConnect with the Podcast:


                    -Join our Insider List: https://remarkableresults.biz/insider


                    -All books mentioned on our podcasts: https://remarkableresults.biz/books


                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    We've got a fantastic panel of guests, including Jimmy Lee and Kent Bullard from The Institute, and Brian and Kim Walker from Shop Marketing Pros to discuss ASTE, the Automotive Service and Technology Expo in Durham, North Carolina.

                    Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast


                    Kent Bullard, COO, The Institute. Listen to Kent’s other episodes HERE.


                    Jimmy Lea, The Institute. Listen to Jimmy’s previous episodes HERE


                    Show Notes


                    • Watch Full Video Episode


                    • https://asteshow.com


                    • The Go Kart Event (00:05:26) Discussion about sponsoring the Go Kart event at the Automotive Service and Technology Expo (ASTE), and the excitement surrounding it.


                    • Prizes and Activities (00:06:38) Details about the prizes and activities at the event, including fastest lap and time, golf simulator, axe throwing, and more.


                    • Management Training and Effective Communication (00:10:11) Mention of various management training sessions, including effective communication, hybrid diagnostics, and marketing strategies for different personalities in the industry.


                    • Phone Skills Training (00:16:51) Discussion on the importance of having good phone skills before investing in marketing.


                    • Handoff from Marketing to Sales (00:17:32) Exploration of the issue of service advisors not properly handling phone calls and potential solutions.


                    • Training Programs for Staff (00:21:36) Importance of developing training programs for technicians and service advisors to ensure their growth and retention in the business.


                    • The importance of investing in training (00:24:37) Investing in training and taking care of your team is crucial for success in the industry.


                    • Networking and building relationships at events (00:26:06) The value of networking and making connections at events like ASTE cannot be underestimated.


                    • The significance of sharpening your skills (00:27:12) Attending training events is like sharpening your tools to become a better technician, shop owner, service advisor, or manager.




                    Thanks to our Partner, Technician Find


                    If you are tired of struggling to find skilled automotive technicians for your independent auto repair shop, say goodbye to the endless search and let Technician Find be your solution. We are a 'Single Stop To Staff Your Shop.' http://www.technicianfind.comConnect with the Podcast:


                    -Join our Insider List: https://remarkableresults.biz/insider


                    -All books mentioned on our podcasts: https://remarkableresults.biz/books


                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm


                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com


                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    61b8e4f9-69f2-44f1-8c78-0dfc2244e262Mon, 04 Sep 2023 00:15:00 -040031:07falsefull112112                    Who is Your Customer Experience Officer (CXO)? [AW 173]Who is Your CustomerExperience Officer (CXO)?

                    Nichole Bennecoff discusses the importance of customer experience in the automotive industry. Nicole shares her company's focus on customer experience and introduces Taylor, a client success representative who manages communication between clients and the company. Taylor's responsibilities include monitoring client communication, arranging loaner vehicles, supporting service advisors and providing excellent customer service. Nicole and Carm also touch on setting client expectations, appearance, and the importance of listening to service advisor calls.

                    Nichole Bennecoff, Subie Guys, Traverse City, MI. Nichole's previous episodes HERE

                    Show Notes:

                    • Watch Full Video
                    • The Breast Cancer Awareness Challenge (00:00:50) Discussion about the annual challenge to raise funds for breast cancer research and the goal of getting 500 shops involved. https://www.brakesforbreasts.com/
                    • The Role of a Client Success Representative (00:06:07) Nicole discusses the importance of customer experience and the implementation of a client success representative role in her business, Taylor. Taylor's responsibilities include monitoring client communication, arranging loaner vehicles, and providing excellent customer service.
                    • Finding and training Taylor (00:09:07) Taylor was hired from a call center and has grown in her role to provide consistent and empathetic customer service.
                    • Importance of customer retention (00:10:05) The importance of providing a great customer experience to retain clients and build trust for future visits.
                    • Setting Expectations for Clients (00:16:47) Discussion on the importance of setting expectations for clients before they come in, including explaining the inspection process and providing information about the first appointment.
                    • Client Gift Bag and Follow-Up (00:17:46) The practice of giving new clients a gift bag at their first appointment and sending thank you cards, as well as discussing the inspiration for these ideas.
                    • Professionalism and Client Experience (00:18:41) Exploring the concept of professionalism and how it is demonstrated through intentional actions, appearance, and creating a positive client experience.
                    • The customer experience and wait times (00:25:08) Discussion about the wait times for appointments and how they fluctuate depending on the week.
                    • Branching out to other car makes (00:25:31) Exploring the expansion into servicing cars other than Subarus and teasing upcoming exciting news.

                    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>

                    Nichole Bennecoff discusses the importance of customer experience in the automotive industry. Nicole shares her company's focus on customer experience and introduces Taylor, a client success representative who manages communication between clients and the company. Taylor's responsibilities include monitoring client communication, arranging loaner vehicles, supporting service advisors and providing excellent customer service. Nicole and Carm also touch on setting client expectations, appearance, and the importance of listening to service advisor calls.

                    Nichole Bennecoff, Subie Guys, Traverse City, MI. Nichole's previous episodes HERE

                    Show Notes:

                    • Watch Full Video
                    • The Breast Cancer Awareness Challenge (00:00:50) Discussion about the annual challenge to raise funds for breast cancer research and the goal of getting 500 shops involved. https://www.brakesforbreasts.com/
                    • The Role of a Client Success Representative (00:06:07) Nicole discusses the importance of customer experience and the implementation of a client success representative role in her business, Taylor. Taylor's responsibilities include monitoring client communication, arranging loaner vehicles, and providing excellent customer service.
                    • Finding and training Taylor (00:09:07) Taylor was hired from a call center and has grown in her role to provide consistent and empathetic customer service.
                    • Importance of customer retention (00:10:05) The importance of providing a great customer experience to retain clients and build trust for future visits.
                    • Setting Expectations for Clients (00:16:47) Discussion on the importance of setting expectations for clients before they come in, including explaining the inspection process and providing information about the first appointment.
                    • Client Gift Bag and Follow-Up (00:17:46) The practice of giving new clients a gift bag at their first appointment and sending thank you cards, as well as discussing the inspiration for these ideas.
                    • Professionalism and Client Experience (00:18:41) Exploring the concept of professionalism and how it is demonstrated through intentional actions, appearance, and creating a positive client experience.
                    • The customer experience and wait times (00:25:08) Discussion about the wait times for appointments and how they fluctuate depending on the week.
                    • Branching out to other car makes (00:25:31) Exploring the expansion into servicing cars other than Subarus and teasing upcoming exciting news.

                    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    ae9e803b-8575-4417-b77e-495b9b5b5afbSat, 02 Sep 2023 00:15:00 -040026:47falsefull173173                    The Art of Onboarding: A Deep Dive Into Employee Training and Development [RR 880]The Art of Onboarding: A Deep Dive Into Employee Training and Development Murray Voth discusses the importance of teaching and training employees instead of assuming they have common sense or knowledge. He shares personal anecdotes and observations from the automotive industry to highlight the need for employers to nurture a natural curiosity and desire to learn in their employees. He also discusses effective teaching and training methods, the importance of understanding employee strengths and preferences, and the significance of clear expectations and policies during the onboarding process.

                    Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE

                    Show Notes

                    • Watch Full Video Episode
                    • Importance of Onboarding (00:01:13) Discussion on the significance of proper onboarding and the need to teach employees instead of assuming common sense.
                    • Difference between Common Sense and Common Knowledge (00:02:21) Explanation of the distinction between common sense and common knowledge, and the need to teach skills that may not be common knowledge.
                    • Teaching and Training Employees (00:03:11) Exploration of the practice of hiring "unicorns" (employees who seem to have innate knowledge) versus hiring good people and teaching them the necessary skills.
                    • The importance of teaching and training employees (00:09:01) Discussion on the assumption that employees can improve with proper training and knowledge.
                    • Assessing and affirming the fit of new employees (00:09:46) Exploring the need for shop owners to teach and assess new employees to ensure they understand the rules and principles.
                    • The effectiveness of visual sharing in coaching (00:13:08) The benefits of using screen sharing during coaching sessions to enhance learning and understanding.
                    • The Importance of Teaching and Training (00:17:13) Discussion on the significance of teaching and training employees, using personal experiences and examples.
                    • The importance of employment contracts and probationary periods (00:26:44) Explains the need for written acknowledgment of probationary periods to avoid legal issues.
                    • Onboarding process and company introduction (00:28:25) Discusses the steps involved in onboarding, including company introductions, purpose, and core values.
                    • Creating positional agreements and holding employees accountable (00:29:24) Explains the concept of positional agreements and how they help in setting expectations and holding employees accountable.
                    • The importance of employee buy-in (00:35:59) Explains how getting employees to buy into policies and procedures leads to better compliance and teamwork.
                    • Using peer pressure in a positive way (00:37:35) Discusses using peer pressure to enforce policies and get employees to understand the impact of their actions on their teammates.
                    • The need for structure and rules (00:40:56) Highlights the importance of structure, rules, and societal norms in creating a calm and peaceful environment, both in business and personal life.
                    • The best way to look after a vehicle and a client (00:43:49) Discussion on the best practices for maintaining a car and meeting client expectations in car service and repair.
                    • The importance of understanding gross profit and running a business (00:44:41) Exploration of the significance of understanding gross profit and having a clear business model for running a successful business.
                    • Debunking the notion of incentive-based pay and the responsibility of owners (00:45:34) Challenging the idea of incentive-based pay and discussing the responsibility of business owners in employee performance and financial stability.
                    • Reading for fun and retention (00:53:47) The benefits of reading for fun and trusting one's brain to remember key information from books.

                     

                    Thanks to our Partners, AAPEX and NAPA TRACS.

                    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                          ]]>                     Murray Voth discusses the importance of teaching and training employees instead of assuming they have common sense or knowledge. He shares personal anecdotes and observations from the automotive industry to highlight the need for employers to nurture a natural curiosity and desire to learn in their employees. He also discusses effective teaching and training methods, the importance of understanding employee strengths and preferences, and the significance of clear expectations and policies during the onboarding process.

                    Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE

                    Show Notes

                    • Watch Full Video Episode
                    • Importance of Onboarding (00:01:13) Discussion on the significance of proper onboarding and the need to teach employees instead of assuming common sense.
                    • Difference between Common Sense and Common Knowledge (00:02:21) Explanation of the distinction between common sense and common knowledge, and the need to teach skills that may not be common knowledge.
                    • Teaching and Training Employees (00:03:11) Exploration of the practice of hiring "unicorns" (employees who seem to have innate knowledge) versus hiring good people and teaching them the necessary skills.
                    • The importance of teaching and training employees (00:09:01) Discussion on the assumption that employees can improve with proper training and knowledge.
                    • Assessing and affirming the fit of new employees (00:09:46) Exploring the need for shop owners to teach and assess new employees to ensure they understand the rules and principles.
                    • The effectiveness of visual sharing in coaching (00:13:08) The benefits of using screen sharing during coaching sessions to enhance learning and understanding.
                    • The Importance of Teaching and Training (00:17:13) Discussion on the significance of teaching and training employees, using personal experiences and examples.
                    • The importance of employment contracts and probationary periods (00:26:44) Explains the need for written acknowledgment of probationary periods to avoid legal issues.
                    • Onboarding process and company introduction (00:28:25) Discusses the steps involved in onboarding, including company introductions, purpose, and core values.
                    • Creating positional agreements and holding employees accountable (00:29:24) Explains the concept of positional agreements and how they help in setting expectations and holding employees accountable.
                    • The importance of employee buy-in (00:35:59) Explains how getting employees to buy into policies and procedures leads to better compliance and teamwork.
                    • Using peer pressure in a positive way (00:37:35) Discusses using peer pressure to enforce policies and get employees to understand the impact of their actions on their teammates.
                    • The need for structure and rules (00:40:56) Highlights the importance of structure, rules, and societal norms in creating a calm and peaceful environment, both in business and personal life.
                    • The best way to look after a vehicle and a client (00:43:49) Discussion on the best practices for maintaining a car and meeting client expectations in car service and repair.
                    • The importance of understanding gross profit and running a business (00:44:41) Exploration of the significance of understanding gross profit and having a clear business model for running a successful business.
                    • Debunking the notion of incentive-based pay and the responsibility of owners (00:45:34) Challenging the idea of incentive-based pay and discussing the responsibility of business owners in employee performance and financial stability.
                    • Reading for fun and retention (00:53:47) The benefits of reading for fun and trusting one's brain to remember key information from books.

                     

                    Thanks to our Partners, AAPEX and NAPA TRACS.

                    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                          ]]>                    50dfe694-3693-4ab7-8d04-c228178a0b65Fri, 01 Sep 2023 00:15:00 -040057:57falsefull880880                    Benchmark Report: Top vs. Not Shops [E081] - Business By The NumbersBenchmark Report: Top vs. Not Shops [E081] - Business By The NumbersThe comprehensive Automotive Industry Benchmark Report is now live! Want the full details? Dive in at www.paarmelis.com.

                    • Decoding Top Shops: How did we determine the crème de la crème of automotive shops? Today, Hunt sheds light on the meticulous methodology behind it. Is it about the sales charts, workforce strength, or the footprint in community welfare? Learn which set of metrics defined success.

                    • The Stark Contrast: Hunt explores the big differences between the top-performing shops and the ones that aren’t performing as well. Learn the reasons behind these disparities and get ready to be surprised by the findings!

                    • Metrics that Matter: Technician productivity. Compensation structures. Overall efficiency. How do these parameters influence the success trajectory of a shop? Delve deep into the data-driven insights and conjectures drawn from the numbers.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Visit NAPATRACS.com and GoPromotive.com

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    The comprehensive Automotive Industry Benchmark Report is now live! Want the full details? Dive in at www.paarmelis.com.

                    • Decoding Top Shops: How did we determine the crème de la crème of automotive shops? Today, Hunt sheds light on the meticulous methodology behind it. Is it about the sales charts, workforce strength, or the footprint in community welfare? Learn which set of metrics defined success.

                    • The Stark Contrast: Hunt explores the big differences between the top-performing shops and the ones that aren’t performing as well. Learn the reasons behind these disparities and get ready to be surprised by the findings!

                    • Metrics that Matter: Technician productivity. Compensation structures. Overall efficiency. How do these parameters influence the success trajectory of a shop? Delve deep into the data-driven insights and conjectures drawn from the numbers.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Visit NAPATRACS.com and GoPromotive.com

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    dbd56da1-3624-4ab3-add1-e5664de800a2Thu, 31 Aug 2023 00:15:00 -040033:37falsebonus                    Listening to Service Advisor Phone Calls [THA 343]Listening to Service Advisor Phone Calls
                    "The art of asking the right questions: this approach, inspired by the Socratic method, helps uncover valuable insights and ensures a thorough understanding of situations. Authenticity is key in every interaction."

                    Carm Capriotto introduces a panel to discuss the importance of listening to service advisor calls. Rena Rennebohm and Clint White are service advisor coaches, while Collin Ashin and Tyler Nichols are their clients. They discuss the benefits of reviewing recorded calls, such as identifying areas for improvement, enhancing problem-solving skills, creating a safe environment for feedback, the value of coaching, and the need for continuous improvement. Remember, the journey to self-improvement begins with a single step.

                    Rena Rennebohm, CEO Empowered Advisor. Listen to Rena’s previous episodes HERE.

                    Collin Ashin, European Auto Garage, Knoxville, TN Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Clint’s previous episodes HERE Tyler Nichols, X-tra Mile Auto Care, Stillwater, OK

                    Show Notes:

                    • Watch Video Episode 
                    • Listening to service advisor calls (00:00:28) Discussion on the impact of listening to service advisor calls and how it improves their performance.
                    • Coaching style and empowerment (00:03:56) Exploration of the coaching style that focuses on empowerment and positive experiences for service advisors.
                    • Enhanced problem solving (00:09:20) Discussion on the benefits of reviewing recorded calls for service advisors to improve their ability to respond effectively and professionally.
                    • Drawing attention to extended silences and lazy language (00:10:25) Conversation about the importance of avoiding extended silences while speaking and the impact it has on customer confidence.
                    • Trust building and providing lessons before listening to calls (00:14:27) Explanation of the approach to establish trust and provide education and tools before giving critique on recorded calls.
                    • The Importance of Coaching and Training (00:16:41) Discussion on the value of coaching and training in various industries, using examples like Tiger Woods and football players.
                    • Working with Top Advisors (00:17:37) Exploring the concept of working with top advisors and keeping them at the top of their game.
                    • Using Scripts as a Guide (00:18:51) The benefits and challenges of using scripts in client interactions, emphasizing the need for authenticity and personalization.
                    • Improving Call Structure and Clarity (00:24:32) Discussion on the importance of having a structured call and how it helps in assessing improvement.
                    • Seeking Feedback from Spouse (00:25:15) Sharing phone calls with a spouse to get their input on how the calls sound and if they seem forced.
                    • Building the Clock Analogy (00:32:56) Explains the analogy of building a clock to illustrate the importance of not overcomplicating things in the automotive industry.
                    • Realizing You're Still a Good Advisor (00:34:17) Discusses the realization that having a coach doesn't mean you're a bad advisor, but rather an opportunity to improve and fine-tune skills.
                    • Pain Points in Listening to Calls (00:35:24) Explores the discomfort and growth that comes from listening to difficult phone calls and the benefits of having a coach to provide objective feedback.
                    • The value of consistency in customer interactions (00:48:01) Emphasizes the importance of maintaining consistent service across multiple locations for customer satisfaction.

                    Thanks to our Partners Shop-Ware and Delphi Technologies

                    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                    Connect with the Podcast

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                         

                    ]]>
                    "The art of asking the right questions: this approach, inspired by the Socratic method, helps uncover valuable insights and ensures a thorough understanding of situations. Authenticity is key in every interaction."

                    Carm Capriotto introduces a panel to discuss the importance of listening to service advisor calls. Rena Rennebohm and Clint White are service advisor coaches, while Collin Ashin and Tyler Nichols are their clients. They discuss the benefits of reviewing recorded calls, such as identifying areas for improvement, enhancing problem-solving skills, creating a safe environment for feedback, the value of coaching, and the need for continuous improvement. Remember, the journey to self-improvement begins with a single step.

                    Rena Rennebohm, CEO Empowered Advisor. Listen to Rena’s previous episodes HERE.

                    Collin Ashin, European Auto Garage, Knoxville, TN Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Clint’s previous episodes HERE Tyler Nichols, X-tra Mile Auto Care, Stillwater, OK

                    Show Notes:

                    • Watch Video Episode 
                    • Listening to service advisor calls (00:00:28) Discussion on the impact of listening to service advisor calls and how it improves their performance.
                    • Coaching style and empowerment (00:03:56) Exploration of the coaching style that focuses on empowerment and positive experiences for service advisors.
                    • Enhanced problem solving (00:09:20) Discussion on the benefits of reviewing recorded calls for service advisors to improve their ability to respond effectively and professionally.
                    • Drawing attention to extended silences and lazy language (00:10:25) Conversation about the importance of avoiding extended silences while speaking and the impact it has on customer confidence.
                    • Trust building and providing lessons before listening to calls (00:14:27) Explanation of the approach to establish trust and provide education and tools before giving critique on recorded calls.
                    • The Importance of Coaching and Training (00:16:41) Discussion on the value of coaching and training in various industries, using examples like Tiger Woods and football players.
                    • Working with Top Advisors (00:17:37) Exploring the concept of working with top advisors and keeping them at the top of their game.
                    • Using Scripts as a Guide (00:18:51) The benefits and challenges of using scripts in client interactions, emphasizing the need for authenticity and personalization.
                    • Improving Call Structure and Clarity (00:24:32) Discussion on the importance of having a structured call and how it helps in assessing improvement.
                    • Seeking Feedback from Spouse (00:25:15) Sharing phone calls with a spouse to get their input on how the calls sound and if they seem forced.
                    • Building the Clock Analogy (00:32:56) Explains the analogy of building a clock to illustrate the importance of not overcomplicating things in the automotive industry.
                    • Realizing You're Still a Good Advisor (00:34:17) Discusses the realization that having a coach doesn't mean you're a bad advisor, but rather an opportunity to improve and fine-tune skills.
                    • Pain Points in Listening to Calls (00:35:24) Explores the discomfort and growth that comes from listening to difficult phone calls and the benefits of having a coach to provide objective feedback.
                    • The value of consistency in customer interactions (00:48:01) Emphasizes the importance of maintaining consistent service across multiple locations for customer satisfaction.

                    Thanks to our Partners Shop-Ware and Delphi Technologies

                    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                    Connect with the Podcast

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                         

                    ]]>                    02263bdf-e683-420a-9f76-722f3f7ffc4eThu, 31 Aug 2023 00:15:00 -040048:45falsefull343343                    Thinking About Getting Into ADAS? with Andrew Gonyou [E098] - Automotive Field TheoryThinking About Getting Into ADAS? with Andrew Gonyou [E098] - Automotive Field TheoryMatt Fanslow and Andrew Gonyou discuss ADAS (Advanced Driver Assistance Systems) and the process of calibrating them in vehicles. They cover different types of ADAS systems, calibration methods, the equipment needed and the importance of having accurate information and documentation for ADAS calibrations. They also touch on the risks and considerations of using aftermarket tools. Remember, the key to success in ADAS calibrations lies in education, documentation, and adherence to procedures. Stay informed and stay ahead of the curve.

                    • The different types of ADAS systems (00:01:38) Explanation of various ADAS systems such as adaptive cruise control, parking aid, blind spot monitoring, and front cross traffic.
                    • Static and dynamic calibrations (00:03:42) Explanation of the two types of calibrations used for ADAS systems: static and dynamic
                    • The need for calibration after wheel alignment (00:08:22) Discussion on the use of Hunter Net to determine if a car needs calibration after a wheel alignment.
                    • Informing customers about calibration costs (00:09:29) Explaining the importance of informing customers about the additional cost of calibration after a wheel alignment.
                    • Finding a suitable space for calibrations (00:13:04) Recommendations for having a dedicated space with enough room and suitable lighting for ADAS calibrations.
                    • Preference for OE or Aftermarket (00:19:20) Exploration of the pros and cons of using OE or aftermarket calibration systems and the potential risks involved.
                    • The Aftermarket Tools and Factory Procedures (00:25:10) Discussion on the use of aftermarket tools in ADAS calibrations and the potential risks involved.
                    • Comparing Aftermarket and Factory Procedures (00:26:34) Exploration of the similarities and differences between aftermarket and factory calibration procedures.
                    • The importance of documentation (00:33:36) Discussion on the significance of documenting the calibration process and having a copy of the report for both the customer and the collision shop.
                    • Issues with aftermarket glass (00:37:08) Exploration of the challenges faced when calibrating ADAS systems with aftermarket glass and the need for OE glass to ensure successful calibrations.
                    • Resources for ADAS calibrations (00:40:16) Mention of the MAXISYSADAS.COM website as a resource for determining calibration requirements and the use of ADAS Think, a system that helps identify necessary calibrations based on collision shop estimates.
                    • The importance of ADAS calibrations (00:42:17) Discussion on the financial benefits and risk mitigation for collision shops and the need for due diligence in calibrating ADAS systems.
                    • Resources for ADAS calibration training (00:44:47) Recommendations for online training, Facebook groups, and tool manufacturers' videos as valuable resources for learning about ADAS calibration.
                    • The future of ADAS calibrations (00:46:59) Considerations for a dedicated space, the shift from static to dynamic calibrations, and the potential impact of increasing competition on profitability.

                    Thanks to our Partner, NAPA AUTOTECH napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE


                    ]]>                    Matt Fanslow and Andrew Gonyou discuss ADAS (Advanced Driver Assistance Systems) and the process of calibrating them in vehicles. They cover different types of ADAS systems, calibration methods, the equipment needed and the importance of having accurate information and documentation for ADAS calibrations. They also touch on the risks and considerations of using aftermarket tools. Remember, the key to success in ADAS calibrations lies in education, documentation, and adherence to procedures. Stay informed and stay ahead of the curve.

                    • The different types of ADAS systems (00:01:38) Explanation of various ADAS systems such as adaptive cruise control, parking aid, blind spot monitoring, and front cross traffic.
                    • Static and dynamic calibrations (00:03:42) Explanation of the two types of calibrations used for ADAS systems: static and dynamic
                    • The need for calibration after wheel alignment (00:08:22) Discussion on the use of Hunter Net to determine if a car needs calibration after a wheel alignment.
                    • Informing customers about calibration costs (00:09:29) Explaining the importance of informing customers about the additional cost of calibration after a wheel alignment.
                    • Finding a suitable space for calibrations (00:13:04) Recommendations for having a dedicated space with enough room and suitable lighting for ADAS calibrations.
                    • Preference for OE or Aftermarket (00:19:20) Exploration of the pros and cons of using OE or aftermarket calibration systems and the potential risks involved.
                    • The Aftermarket Tools and Factory Procedures (00:25:10) Discussion on the use of aftermarket tools in ADAS calibrations and the potential risks involved.
                    • Comparing Aftermarket and Factory Procedures (00:26:34) Exploration of the similarities and differences between aftermarket and factory calibration procedures.
                    • The importance of documentation (00:33:36) Discussion on the significance of documenting the calibration process and having a copy of the report for both the customer and the collision shop.
                    • Issues with aftermarket glass (00:37:08) Exploration of the challenges faced when calibrating ADAS systems with aftermarket glass and the need for OE glass to ensure successful calibrations.
                    • Resources for ADAS calibrations (00:40:16) Mention of the MAXISYSADAS.COM website as a resource for determining calibration requirements and the use of ADAS Think, a system that helps identify necessary calibrations based on collision shop estimates.
                    • The importance of ADAS calibrations (00:42:17) Discussion on the financial benefits and risk mitigation for collision shops and the need for due diligence in calibrating ADAS systems.
                    • Resources for ADAS calibration training (00:44:47) Recommendations for online training, Facebook groups, and tool manufacturers' videos as valuable resources for learning about ADAS calibration.
                    • The future of ADAS calibrations (00:46:59) Considerations for a dedicated space, the shift from static to dynamic calibrations, and the potential impact of increasing competition on profitability.

                    Thanks to our Partner, NAPA AUTOTECH napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE


                    ]]>                    9529d777-5bfa-4ec1-9f3c-30c72e10f8e5Wed, 30 Aug 2023 00:15:00 -040049:48falsebonus                    Marketing Mistakes and Kim's Pet Peeves [E063] - The Auto Repair Marketing PodcastMarketing Mistakes and Kim's Pet Peeves [E063] - The Auto Repair Marketing PodcastThe only way to ever have a truly successful business is to manage your money like a professional money manager. I’ve never been great at managing money, but despite that fact I’ve become very good about doing this thing that simply doesn’t come naturally to me, and it’s made an incredible difference in my business. I want you to do the same because I see the impact it has made on my life, my team, and our clients. It wasn’t easy, but it’s been worth it, and I continue to improve every day. Listen in and hear my plea for you to become an ace at managing your business’s money as well as your personal finances.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • The importance of managing money (00:01:03) The significance of managing money in both business and personal life, and how it relates to the profitability of a business.
                    • Money mismanagement in a church (00:01:57) Brian shares a personal experience of money mismanagement in their church, highlighting the potential negative impact it can have on the overall purpose of the organization.
                    • Understanding the true financial health of a business (00:05:18) The limitations of relying solely on the profit and loss statement (P&L) to assess the profitability of a business, emphasizing the importance of considering other factors such as taxes, debt service, and assets on the balance sheet.
                    • Managing Money and Operational Expenses (00:07:11) Understanding the difference between operational expenses and assets, and the impact on profitability.
                    • Debt Service and Profit Margin (00:08:05) The impact of debt service on profit margin and the misconception of making money based on P&L.
                    • Profit First System (00:09:53) Implementing the Profit First system for better money management and its positive impact on the business.
                    • The importance of managing personal finances (00:14:50) The need to manage personal finances effectively and the benefits it brings to business owners.
                    • The role of a CFO in managing personal finances (00:15:48) How having a CFO can help in preparing reports and managing personal finances efficiently.
                    • The value of outsourcing accounting services (00:17:43) Brian encourages business owners to lean on outside services, such as accounting professionals, to handle financial aspects of their businesses.
                    • The importance of a 20% profit margin (00:20:37) The industry standard of maintaining a 20% profit margin and the significance of running a healthy business.
                    • Balancing profitability and employee raises (00:21:33) The challenge of giving employees raises while maintaining a 20% profit margin and the importance of making decisions that prioritize the health of the business.
                    • The benefits of running a healthy business (00:23:22) The positive impact of running a healthy business on employees, clients, and the ability to provide quality service and warranties.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Aftermarket Radio Network

                    ]]>                    The only way to ever have a truly successful business is to manage your money like a professional money manager. I’ve never been great at managing money, but despite that fact I’ve become very good about doing this thing that simply doesn’t come naturally to me, and it’s made an incredible difference in my business. I want you to do the same because I see the impact it has made on my life, my team, and our clients. It wasn’t easy, but it’s been worth it, and I continue to improve every day. Listen in and hear my plea for you to become an ace at managing your business’s money as well as your personal finances.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • The importance of managing money (00:01:03) The significance of managing money in both business and personal life, and how it relates to the profitability of a business.
                    • Money mismanagement in a church (00:01:57) Brian shares a personal experience of money mismanagement in their church, highlighting the potential negative impact it can have on the overall purpose of the organization.
                    • Understanding the true financial health of a business (00:05:18) The limitations of relying solely on the profit and loss statement (P&L) to assess the profitability of a business, emphasizing the importance of considering other factors such as taxes, debt service, and assets on the balance sheet.
                    • Managing Money and Operational Expenses (00:07:11) Understanding the difference between operational expenses and assets, and the impact on profitability.
                    • Debt Service and Profit Margin (00:08:05) The impact of debt service on profit margin and the misconception of making money based on P&L.
                    • Profit First System (00:09:53) Implementing the Profit First system for better money management and its positive impact on the business.
                    • The importance of managing personal finances (00:14:50) The need to manage personal finances effectively and the benefits it brings to business owners.
                    • The role of a CFO in managing personal finances (00:15:48) How having a CFO can help in preparing reports and managing personal finances efficiently.
                    • The value of outsourcing accounting services (00:17:43) Brian encourages business owners to lean on outside services, such as accounting professionals, to handle financial aspects of their businesses.
                    • The importance of a 20% profit margin (00:20:37) The industry standard of maintaining a 20% profit margin and the significance of running a healthy business.
                    • Balancing profitability and employee raises (00:21:33) The challenge of giving employees raises while maintaining a 20% profit margin and the importance of making decisions that prioritize the health of the business.
                    • The benefits of running a healthy business (00:23:22) The positive impact of running a healthy business on employees, clients, and the ability to provide quality service and warranties.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Aftermarket Radio Network

                    ]]>                    db816e14-00fd-4af7-9c01-7a8c97b2baffWed, 30 Aug 2023 00:15:00 -040047:07falsebonus                    Today’s Class: Adaptive Learning Technology [RR 879]Today's Class: Adaptive Learning Technology

                    Our panel discusses the benefits of "Today's Class" software, a key training tool for technicians and service advisors in the automotive industry. David Boyes, President of "Today's Class" explains that Today's Class uses adaptive learning technology to make training sessions accessible and tailored to the strengths and weaknesses of each team member. The episode highlights the importance of continuous training and its impact on team building and knowledge retention in the industry.

                    David Boyes, President of ‘Today’s Class"  An online learning organization that has been supporting the automotive industry for more than 20 years. Rich Young, Charlie & Rays, Essex, MD Weston and Tenise Chapman, Black Hills Tire, Rapid City, SD Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

                    Show Notes

                    • Watch Full Video Episode
                    • The concept of training resume (00:01:00) Discussion on the importance of recording training attendance and assessments for technicians and shop owners.
                    • Leveraging technology for adaptive learning (00:03:42) Explanation of how adaptive learning technology is used to deliver training sessions that adjust to the strengths and weaknesses of the team.
                    • Impact of daily learning sessions and quizzes (00:06:11) Testimonials about how the daily learning sessions and quizzes have improved communication and knowledge retention among technicians.
                    • Training and Team Building (00:08:11) Discussion on the importance of training and how it leads to team building and improved knowledge levels in the shop.
                    • Motivation and Engagement (00:09:38) Exploration of how the use of technology and gamification techniques can motivate technicians and service advisors to engage in training.
                    • Adaptive Learning Engine (00:12:24) Explanation of the adaptive engine used in the training platform, which assesses individual knowledge levels and focuses on areas of weakness for personalized learning.
                    • The importance of training and knowledge reinforcement (00:16:07) Discussion on the training system that includes content, tasks, and observations, and how it helps reinforce knowledge over time.
                    • Using Today's Class for technician training (00:16:44) Examples of technicians at different levels using Today's Class for training, with a focus on electrical repairs.
                    • Benefits and challenges of implementing Today's Class (00:18:04) Discussion on the reactions and experiences of employees when implementing Today's Class in an automotive shop.
                    • The importance of grooming and teaching youth in the industry (00:24:23) Discussion on the need to bring in and develop young talent in the automotive industry.
                    • The need for effective systems to train and progress technicians (00:24:38) Exploration of the lack of good systems to take technicians from a low level to mastery, and the importance of continuous improvement.
                    • The challenge of retention rate in traditional training methods (00:26:13) Discussion on the low retention rate in conventional training methods and the potential of using technology to reinforce learning and improve retention.
                    • Training as a Tool (00:32:13) Discussion on the use of training as a tool for employee development and the challenges of getting technicians to engage in training.
                    • Recruiting Younger Technicians (00:36:45) The potential of Today's Class as a tool to attract younger technicians to the automotive industry and showcase the industry's commitment to training.
                    • Training for service writers (00:41:26) The shop owner highlights the unexpected benefits of Today's Class app in training service writers and improving their automotive knowledge and people skills.

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>

                    Our panel discusses the benefits of "Today's Class" software, a key training tool for technicians and service advisors in the automotive industry. David Boyes, President of "Today's Class" explains that Today's Class uses adaptive learning technology to make training sessions accessible and tailored to the strengths and weaknesses of each team member. The episode highlights the importance of continuous training and its impact on team building and knowledge retention in the industry.

                    David Boyes, President of ‘Today’s Class"  An online learning organization that has been supporting the automotive industry for more than 20 years. Rich Young, Charlie & Rays, Essex, MD Weston and Tenise Chapman, Black Hills Tire, Rapid City, SD Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

                    Show Notes

                    • Watch Full Video Episode
                    • The concept of training resume (00:01:00) Discussion on the importance of recording training attendance and assessments for technicians and shop owners.
                    • Leveraging technology for adaptive learning (00:03:42) Explanation of how adaptive learning technology is used to deliver training sessions that adjust to the strengths and weaknesses of the team.
                    • Impact of daily learning sessions and quizzes (00:06:11) Testimonials about how the daily learning sessions and quizzes have improved communication and knowledge retention among technicians.
                    • Training and Team Building (00:08:11) Discussion on the importance of training and how it leads to team building and improved knowledge levels in the shop.
                    • Motivation and Engagement (00:09:38) Exploration of how the use of technology and gamification techniques can motivate technicians and service advisors to engage in training.
                    • Adaptive Learning Engine (00:12:24) Explanation of the adaptive engine used in the training platform, which assesses individual knowledge levels and focuses on areas of weakness for personalized learning.
                    • The importance of training and knowledge reinforcement (00:16:07) Discussion on the training system that includes content, tasks, and observations, and how it helps reinforce knowledge over time.
                    • Using Today's Class for technician training (00:16:44) Examples of technicians at different levels using Today's Class for training, with a focus on electrical repairs.
                    • Benefits and challenges of implementing Today's Class (00:18:04) Discussion on the reactions and experiences of employees when implementing Today's Class in an automotive shop.
                    • The importance of grooming and teaching youth in the industry (00:24:23) Discussion on the need to bring in and develop young talent in the automotive industry.
                    • The need for effective systems to train and progress technicians (00:24:38) Exploration of the lack of good systems to take technicians from a low level to mastery, and the importance of continuous improvement.
                    • The challenge of retention rate in traditional training methods (00:26:13) Discussion on the low retention rate in conventional training methods and the potential of using technology to reinforce learning and improve retention.
                    • Training as a Tool (00:32:13) Discussion on the use of training as a tool for employee development and the challenges of getting technicians to engage in training.
                    • Recruiting Younger Technicians (00:36:45) The potential of Today's Class as a tool to attract younger technicians to the automotive industry and showcase the industry's commitment to training.
                    • Training for service writers (00:41:26) The shop owner highlights the unexpected benefits of Today's Class app in training service writers and improving their automotive knowledge and people skills.

                    Thanks to our Partner, NAPA Auto Care

                    Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    4483752c-0db0-4df3-bf23-e894d8989092Tue, 29 Aug 2023 00:15:00 -040045:13falsefull879879                    From Unsold Work to Untapped Potential: The Eye-Opening Journey of Tracking Average Estimates [E127] - Chris Cotton Weekly BlitzFrom Unsold Work to Untapped Potential: The Eye-Opening Journey of Tracking Average Estimates [E127] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

                    https://shopmarketingpros.com/chris/

                    Check out their podcast here:

                    https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:

                    https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this podcast episode titled "The Weekly Blitz," Coach Chris Cotton discusses the importance of Key Performance Indicators (KPIs) in running a successful auto repair business. He emphasizes the importance of tracking the average estimate as a crucial KPI impacting labor hours per repair order and overall productivity. Coach Chris shares his personal experience of realizing the value of tracking the average estimate in his own shop, leading to improved services and increased sales.

                    The importance of average estimate [00:02:24] Explains why average estimate is a crucial KPI and how it impacts labor hours per repair order and productivity.

                    Tracking average estimate and unsold work [00:04:34] Discusses the importance of tracking average estimate and how it helped identify unsold work worth millions of dollars.

                    Average repair order goals and closing ratio [00:07:54] Explains how to determine average repair order goals based on labor rate and the importance of closing ratio in achieving those goals.

                    The Power of Knowledge and Collaboration [00:11:07] Importance of understanding numbers and collaboration for success in auto repair business.

                    Continued Support and Actionable Insights [00:11:59] Commitment to being a resource, encouraging subscription, sharing, and leaving reviews for the podcast.

                    Message of Continuous Improvement [00:12:47] Encouragement to keep learning, growing, and striving for success in the auto repair industry.

                    Mentions with timestamps:

                    1. Shop Marketing Pros - Top tier marketing for top tier shops

                    - Website: [shopmarketingpros.com](https://shopmarketingpros.com/)

                    - Timestamp: 00:00:06

                    3. Profit Gateway

                    - Tool used to track KPIs

                    - Timestamp: 00:02:24

                    4. Average Repair Order Goal

                    - Mentioned as an important metric

                    - Timestamp: 00:03:35

                    5. Closing Ratio

                    - Mentioned as an important metric

                    - Timestamp: 00:06:52

                    Connect with Chris:

                    chris@autofixsos.com

                    940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                    Youtube: https://bit.ly/3ClX0ae

                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz

                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    ]]>                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

                    https://shopmarketingpros.com/chris/

                    Check out their podcast here:

                    https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here:

                    https://www.facebook.com/groups/autorepairmarketingmastermind

                    In this podcast episode titled "The Weekly Blitz," Coach Chris Cotton discusses the importance of Key Performance Indicators (KPIs) in running a successful auto repair business. He emphasizes the importance of tracking the average estimate as a crucial KPI impacting labor hours per repair order and overall productivity. Coach Chris shares his personal experience of realizing the value of tracking the average estimate in his own shop, leading to improved services and increased sales.

                    The importance of average estimate [00:02:24] Explains why average estimate is a crucial KPI and how it impacts labor hours per repair order and productivity.

                    Tracking average estimate and unsold work [00:04:34] Discusses the importance of tracking average estimate and how it helped identify unsold work worth millions of dollars.

                    Average repair order goals and closing ratio [00:07:54] Explains how to determine average repair order goals based on labor rate and the importance of closing ratio in achieving those goals.

                    The Power of Knowledge and Collaboration [00:11:07] Importance of understanding numbers and collaboration for success in auto repair business.

                    Continued Support and Actionable Insights [00:11:59] Commitment to being a resource, encouraging subscription, sharing, and leaving reviews for the podcast.

                    Message of Continuous Improvement [00:12:47] Encouragement to keep learning, growing, and striving for success in the auto repair industry.

                    Mentions with timestamps:

                    1. Shop Marketing Pros - Top tier marketing for top tier shops

                    - Website: [shopmarketingpros.com](https://shopmarketingpros.com/)

                    - Timestamp: 00:00:06

                    3. Profit Gateway

                    - Tool used to track KPIs

                    - Timestamp: 00:02:24

                    4. Average Repair Order Goal

                    - Mentioned as an important metric

                    - Timestamp: 00:03:35

                    5. Closing Ratio

                    - Mentioned as an important metric

                    - Timestamp: 00:06:52

                    Connect with Chris:

                    chris@autofixsos.com

                    940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                    Youtube: https://bit.ly/3ClX0ae

                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz

                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    ]]>                    9c5ec8a0-8855-460e-95a4-a5cd4238f1ecMon, 28 Aug 2023 00:15:00 -040011:32falsebonus                    Personal Struggles in the Workplace: Lessons from Joe Marconi [AW 172]Personal Struggles in the Workplace: Lessons from Joe Marconi

                    Ever wondered what makes a leader truly great? Joe Marconi discusses the value of being approachable, connecting with your employees on a personal level, asking about their life outside work, and genuinely caring – it all contributes to a positive work environment. Remember, leadership is a constant learning process. Let's nurture empathy, be open to self-reflection and keep the balance between old school values and new school flexibility.

                    Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE.

                    Show Notes:

                    • Watch Full Video
                    • Don't Expect Your Employees to Leave Their Problems at Home (00:04:11) Discussion on the importance of understanding and empathizing with employees' personal problems and how it can affect their work performance.
                    • Approachability and Building Relationships (00:08:38) Importance of getting to know employees on a personal level and being approachable as a leader.
                    • Leadership and Empathy (00:09:30) Learning to have empathy and be a sounding board for employees, and the importance of self-reflection as a leader.
                    • Blending Old School with New School (00:12:05) The need to blend old school values, such as punctuality and accountability, with new school flexibility.
                    • Honesty and Integrity (00:16:09) Discussion on the importance of honesty, integrity, and ethics in leadership and business culture.
                    • Leadership and Responsibility (00:17:05) Exploration of the role of leadership in setting an example and taking responsibility for oneself and the team.
                    • Redefining A-Rated Technicians (00:18:49) Conversation about the need to redefine the qualifications and specializations for A-rated technicians in the modern automotive industry.
                    • Retention and Career Path (00:24:18) Discussion on the importance of retention and providing a clear career path for employees.
                    • Selling Your Business (00:28:11) Advice on preparing a business for sale and the importance of having everything in place.
                    • Four Day Work Week (00:30:40) Discussion on the four day work week and its suitability for different businesses.
                    • Considering the ability of employees to handle responsibilities in the owner's absence (00:33:09) Joe discusses the importance of having capable employees who can effectively manage the business when the owner is not present.

                    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>

                    Ever wondered what makes a leader truly great? Joe Marconi discusses the value of being approachable, connecting with your employees on a personal level, asking about their life outside work, and genuinely caring – it all contributes to a positive work environment. Remember, leadership is a constant learning process. Let's nurture empathy, be open to self-reflection and keep the balance between old school values and new school flexibility.

                    Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE.

                    Show Notes:

                    • Watch Full Video
                    • Don't Expect Your Employees to Leave Their Problems at Home (00:04:11) Discussion on the importance of understanding and empathizing with employees' personal problems and how it can affect their work performance.
                    • Approachability and Building Relationships (00:08:38) Importance of getting to know employees on a personal level and being approachable as a leader.
                    • Leadership and Empathy (00:09:30) Learning to have empathy and be a sounding board for employees, and the importance of self-reflection as a leader.
                    • Blending Old School with New School (00:12:05) The need to blend old school values, such as punctuality and accountability, with new school flexibility.
                    • Honesty and Integrity (00:16:09) Discussion on the importance of honesty, integrity, and ethics in leadership and business culture.
                    • Leadership and Responsibility (00:17:05) Exploration of the role of leadership in setting an example and taking responsibility for oneself and the team.
                    • Redefining A-Rated Technicians (00:18:49) Conversation about the need to redefine the qualifications and specializations for A-rated technicians in the modern automotive industry.
                    • Retention and Career Path (00:24:18) Discussion on the importance of retention and providing a clear career path for employees.
                    • Selling Your Business (00:28:11) Advice on preparing a business for sale and the importance of having everything in place.
                    • Four Day Work Week (00:30:40) Discussion on the four day work week and its suitability for different businesses.
                    • Considering the ability of employees to handle responsibilities in the owner's absence (00:33:09) Joe discusses the importance of having capable employees who can effectively manage the business when the owner is not present.

                    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    38763b7e-48ea-4521-801a-4aedf2ba6ba5Sat, 26 Aug 2023 00:15:00 -040037:05falsefull172172                    Developing Our Future: The Training Bay at Joe’s Garage at AAPEX [RR 878]Developing Our Future: The Training Bay at Joe's Garage at AAPEX Carm Capriotto introduces a special edition of Remarkable Results Radio featuring the Joe's Garage training bay at AAPEX that provides training and career opportunities this fall. Our panel discusses the unique opportunity at Joe's Garage, where they will bring together people from distribution, trainers, shop owners, and lead technicians to work on vehicles in real time. They also discuss the importance of quality parts, attracting the youth to the industry, professionalism, continuous learning, and the impact of attending AAPEX. They are passionate about the future of the automotive industry and encourage young talent to join.

                    Jason Rainey, Vice President, NAPA Auto Care. Jason’s previous episodes HERE

                    Dwayne Myers, Dynamic Automotive, 6 locations, Maryland. Dwayne’s previous episodes HERE. Frank Scandura, Frank’s European Service, Las Vegas, NV. Frank’s previous episodes HERE. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE.

                    Show Notes

                    • Watch Full Video Episode
                    • The Training Bay at AAPEX (00:00:01) Discussion about Joe's Garage, a teaching and repairing opportunity at AAPEX, and the upcoming service awards.
                    • Bringing Industry Professionals Together (00:02:11) Explaining the unique opportunity at Joe's Garage to bring together people from distribution, teachers, shop owners, and lead technicians to work on vehicles.
                    • Benefits and Opportunities (00:04:15) Discussion about the benefits of attending AAPEX, including exposure for products, software demonstrations, and the opportunity to help veterans and educate the next generation.
                    • The push for skilled trades (00:08:48) Discussion about the opportunity and importance of skilled trades in the industry, and the potential career path for students.
                    • The bridge between generations (00:09:49) Exploring the role of experienced technicians and shop owners in mentoring and fostering the younger generation in the industry.
                    • Challenges of organizing the event (00:11:46) Discussion about the challenges faced in bringing together various industry stakeholders and working towards a common vision for the event.
                    • The importance of quality parts (00:16:47) Encouraging suppliers to make better parts to avoid returns and ensure customer satisfaction.
                    • The role of NAPA in the industry (00:17:20) Acknowledging NAPA's support and their understanding of the importance of selling good parts for good money.
                    • Promoting career opportunities in the automotive industry (00:18:40) Highlighting the various career paths available in the industry and the need to attract and retain young talent.
                    • The importance of introducing young talent to the automotive industry (00:24:56) Discussion on the value of encouraging young individuals, particularly sons, to pursue a career in the automotive industry.
                    • The professionalism and growth of the industry (00:26:36) Emphasis on the need for professionalism and growth within the automotive industry, and the role of events like Joe's Garage in promoting these values.
                    • The transformative impact of attending AAPEX (00:29:36) Personal testimonies on the transformative impact of attending AAPEX, including gaining knowledge, improving oneself, and discovering opportunities within the industry.

                     

                    Thanks to our Partners, AAPEX and NAPA TRACS.

                    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                          ]]>                     Carm Capriotto introduces a special edition of Remarkable Results Radio featuring the Joe's Garage training bay at AAPEX that provides training and career opportunities this fall. Our panel discusses the unique opportunity at Joe's Garage, where they will bring together people from distribution, trainers, shop owners, and lead technicians to work on vehicles in real time. They also discuss the importance of quality parts, attracting the youth to the industry, professionalism, continuous learning, and the impact of attending AAPEX. They are passionate about the future of the automotive industry and encourage young talent to join.

                    Jason Rainey, Vice President, NAPA Auto Care. Jason’s previous episodes HERE

                    Dwayne Myers, Dynamic Automotive, 6 locations, Maryland. Dwayne’s previous episodes HERE. Frank Scandura, Frank’s European Service, Las Vegas, NV. Frank’s previous episodes HERE. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE.

                    Show Notes

                    • Watch Full Video Episode
                    • The Training Bay at AAPEX (00:00:01) Discussion about Joe's Garage, a teaching and repairing opportunity at AAPEX, and the upcoming service awards.
                    • Bringing Industry Professionals Together (00:02:11) Explaining the unique opportunity at Joe's Garage to bring together people from distribution, teachers, shop owners, and lead technicians to work on vehicles.
                    • Benefits and Opportunities (00:04:15) Discussion about the benefits of attending AAPEX, including exposure for products, software demonstrations, and the opportunity to help veterans and educate the next generation.
                    • The push for skilled trades (00:08:48) Discussion about the opportunity and importance of skilled trades in the industry, and the potential career path for students.
                    • The bridge between generations (00:09:49) Exploring the role of experienced technicians and shop owners in mentoring and fostering the younger generation in the industry.
                    • Challenges of organizing the event (00:11:46) Discussion about the challenges faced in bringing together various industry stakeholders and working towards a common vision for the event.
                    • The importance of quality parts (00:16:47) Encouraging suppliers to make better parts to avoid returns and ensure customer satisfaction.
                    • The role of NAPA in the industry (00:17:20) Acknowledging NAPA's support and their understanding of the importance of selling good parts for good money.
                    • Promoting career opportunities in the automotive industry (00:18:40) Highlighting the various career paths available in the industry and the need to attract and retain young talent.
                    • The importance of introducing young talent to the automotive industry (00:24:56) Discussion on the value of encouraging young individuals, particularly sons, to pursue a career in the automotive industry.
                    • The professionalism and growth of the industry (00:26:36) Emphasis on the need for professionalism and growth within the automotive industry, and the role of events like Joe's Garage in promoting these values.
                    • The transformative impact of attending AAPEX (00:29:36) Personal testimonies on the transformative impact of attending AAPEX, including gaining knowledge, improving oneself, and discovering opportunities within the industry.

                     

                    Thanks to our Partners, AAPEX and NAPA TRACS.

                    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                          ]]>                    2555540f-e14f-4208-b38e-17095c8c359eFri, 25 Aug 2023 00:15:00 -040037:37falsefull878878                    Industry Benchmark Report: Initial Thoughts [E080] - Business By The NumbersIndustry Benchmark Report: Initial Thoughts [E080] - Business By The NumbersDo you recall episode 49, about the Automotive Industry Benchmark Report? Well, its release is fast approaching! Today, Hunt goes deeper into the origins of the report, the questions posed, and a sneak peek at some (surprising) discoveries.

                    Nuanced relationships, direct or inverse, between different variables and metrics in the automotive industry.

                    Linking Labor Rate and Profit: One key highlight from the report is the insight on the Overall labor rate and its correlation with profit. Were there notable differences between different locations?

                    Sales vs. Profit Growth: We also explored a vital question: Is there a direct link between escalating sales and an increase in profit as a percentage of sales? Our findings might surprise you.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Visit NAPATRACS.com and GoPromotive.com

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    Do you recall episode 49, about the Automotive Industry Benchmark Report? Well, its release is fast approaching! Today, Hunt goes deeper into the origins of the report, the questions posed, and a sneak peek at some (surprising) discoveries.

                    Nuanced relationships, direct or inverse, between different variables and metrics in the automotive industry.

                    Linking Labor Rate and Profit: One key highlight from the report is the insight on the Overall labor rate and its correlation with profit. Were there notable differences between different locations?

                    Sales vs. Profit Growth: We also explored a vital question: Is there a direct link between escalating sales and an increase in profit as a percentage of sales? Our findings might surprise you.

                    Thanks to our partners, NAPA TRACS and Promotive

                    Visit NAPATRACS.com and GoPromotive.com

                    Paar Melis and Associates – Accountants Specializing in Automotive Repair

                    Visit us Online: www.paarmelis.com

                    Email Hunt: podcast@paarmelis.com

                    Get a copy of my Book: Download Here

                    Aftermarket Radio Network

                    ]]>                    461f8c01-1e0e-4701-a1a6-12bcf0ae4417Thu, 24 Aug 2023 00:15:00 -040023:49falsebonus                    Transforming Lives One Bike at a Time: The Impact of Philanthropy [THA 342]Transforming Lives One Bike at a Time: The Impact of Philanthropy

                    Fernando Miranda, Aleta and Kevin Delaney and Jeremy Behling discuss their participation in the Transformers 2022 Summit in Cancun, where they took part in a team-building "Build a Bike" activity. The panel share heartwarming stories of giving bikes to local students in need and sponsoring their education. They emphasize the importance of philanthropy and how it can have a positive impact on both the community and business. Carm encourages listeners to have a giving heart and take action to help others. The episode aims to inspire listeners to make a positive impact in their own communities.

                    Fernando Miranda, VP Transformers Institute

                    Kevin and Aleta Delany, Europro Autohaus, Kelowna, Canada Jeremy Behling, Yampa Valley Tire Pros, Steamboat Springs, CO

                    Show Notes:

                    • Watch Video Episode 
                    • Paying it Forward and Philanthropy (00:01:16) The panel discusses the importance of giving back to the community and highlights the Build a Bike program at the Transformers conference in Cancun.
                    • The bike donation and meeting the students (00:08:14) Describes the emotional experience of giving bikes to students and the impact it has on their lives.
                    • Finding out about the student's college plans (00:09:10) Discusses the conversation with the student about her plans to become an accountant and the potential for future opportunities.
                    • Matching the donation and sponsoring the student (00:11:46) Explains how Jeremy matched the donation made by the Transformers team and how Aleta and Kevin sponsored the student directly for four years of college.
                    • The importance of giving back (00:17:41) Discussion on the motivation behind philanthropy and the impact it has on individuals and communities.
                    • Financial success vs. helping others (00:19:00) Exploration of the fulfillment and positivity that comes from helping others, even if it may have a negative impact on financial success.
                    • The power of giving first (00:21:30) Personal experience of how giving back and donating money led to a positive shift in cash flow and overall business success.
                    • The universe taking care of you (00:27:38) Exploration of the belief that giving to others leads to receiving from the universe.
                    • Challenging listeners to make a difference (00:28:46) Encouragement to take action and make a positive impact in their communities.

                    Thanks to our Partners Shop-Ware and Delphi Technologies

                    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                    Connect with the Podcast

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                         

                    ]]>

                    Fernando Miranda, Aleta and Kevin Delaney and Jeremy Behling discuss their participation in the Transformers 2022 Summit in Cancun, where they took part in a team-building "Build a Bike" activity. The panel share heartwarming stories of giving bikes to local students in need and sponsoring their education. They emphasize the importance of philanthropy and how it can have a positive impact on both the community and business. Carm encourages listeners to have a giving heart and take action to help others. The episode aims to inspire listeners to make a positive impact in their own communities.

                    Fernando Miranda, VP Transformers Institute

                    Kevin and Aleta Delany, Europro Autohaus, Kelowna, Canada Jeremy Behling, Yampa Valley Tire Pros, Steamboat Springs, CO

                    Show Notes:

                    • Watch Video Episode 
                    • Paying it Forward and Philanthropy (00:01:16) The panel discusses the importance of giving back to the community and highlights the Build a Bike program at the Transformers conference in Cancun.
                    • The bike donation and meeting the students (00:08:14) Describes the emotional experience of giving bikes to students and the impact it has on their lives.
                    • Finding out about the student's college plans (00:09:10) Discusses the conversation with the student about her plans to become an accountant and the potential for future opportunities.
                    • Matching the donation and sponsoring the student (00:11:46) Explains how Jeremy matched the donation made by the Transformers team and how Aleta and Kevin sponsored the student directly for four years of college.
                    • The importance of giving back (00:17:41) Discussion on the motivation behind philanthropy and the impact it has on individuals and communities.
                    • Financial success vs. helping others (00:19:00) Exploration of the fulfillment and positivity that comes from helping others, even if it may have a negative impact on financial success.
                    • The power of giving first (00:21:30) Personal experience of how giving back and donating money led to a positive shift in cash flow and overall business success.
                    • The universe taking care of you (00:27:38) Exploration of the belief that giving to others leads to receiving from the universe.
                    • Challenging listeners to make a difference (00:28:46) Encouragement to take action and make a positive impact in their communities.

                    Thanks to our Partners Shop-Ware and Delphi Technologies

                    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                    Connect with the Podcast

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                         

                    ]]>                    e5b2ad2c-6eff-4879-8906-2a74622ca510Thu, 24 Aug 2023 00:15:00 -040030:00falsefull342342                    He Quit!!! with Collin Draker [E097] - Automotive Field TheoryHe Quit!!! with Collin Draker [E097] - Automotive Field TheoryCollin Draker discusses his YouTube channel and the issues he has faced in the automotive industry. He also discusses the flat rate pay system, the lack of quality control in certifications, and the need for better training and compensation for technicians. 

                    • The rise of Collin Draker's YouTube channel (00:00:12) Collin Draker discusses his YouTube channel and the various automotive-related content he creates.
                    • Collin's frustration with the automotive industry (00:01:45) Collin explains why he made a video expressing his dissatisfaction with the industry and the response it received.
                    • The issues with the flat rate pay system (00:03:47) Collin discusses the challenges and stress caused by the flat rate pay system in the automotive industry.
                    • Issues with flat rate system (00:07:32) Exploration of the negative impact of the flat rate system on technicians and the overall culture in the automotive industry.
                    • Lack of career progression in auto repair (00:11:09) Concerns about the lack of a clear career path and proper training for technicians in the auto repair industry.
                    • Certifications and Apprenticeships (00:13:18) Discussion on the value and flaws of trade school certifications and apprenticeships in the automotive industry.
                    • ASE Certification and its Limitations (00:14:47) Exploration of the voluntary nature of ASE certification and how it may not always be valued or required by shops.
                    • Lack of Integrity and Quantity over Quality (00:17:15) Concerns about the lack of integrity in the trade, prioritization of quantity over quality, and the impact on technicians' job security.
                    • The issue of paying technicians to attend training (00:21:03) Discussion on whether technicians are being paid to attend training and the importance of incentivizing them.
                    • The debate on training occurring during work or personal time (00:23:19) Exploration of whether training should be done during work hours or if it's reasonable to expect technicians to spend personal time on it.
                    • The perfect pay structure (00:28:30) Discussion on the ideal pay structure for mechanics, including the preference for a salary with a production bonus.
                    • Tool reimbursement program (00:30:23) Exploring the idea of a tool reimbursement program where the shop pays for the mechanic's tools, with considerations for ownership and care.
                    • Maximizing expendable income (00:34:27) Considering compensation packages that maximize employees' expendable income, including the potential benefits of a tool allowance.
                    • The cost of scan tools and programming (00:35:41) Discussion about the expenses of scan tools and programming in the automotive industry, including the challenges faced by independent shops.
                    • The importance of tool allowances (00:38:39) Exploration of the benefits of tool allowances provided by employers and how it can alleviate financial strain on technicians.
                    • Compensation for training apprentices (00:42:59) Consideration of the need for additional pay incentives for technicians who are asked to train and mentor apprentices, taking into account the impact on productivity and the shop's investment.
                    • The shop's investment (00:43:36) Discussion on whether the shop or the employees should invest in training new technicians.
                    • Technician taking a loss (00:44:28) Exploring the idea of the technician sacrificing productivity and taking a loss in order to help the business in the long run.
                    • Getting out of the automotive industry (00:47:10) The challenges and difficulties of trying to transition out of the automotive industry into a different field.

                    Thanks to our Partner, NAPA AUTOTECH napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network

                    ]]>                    Collin Draker discusses his YouTube channel and the issues he has faced in the automotive industry. He also discusses the flat rate pay system, the lack of quality control in certifications, and the need for better training and compensation for technicians. 

                    • The rise of Collin Draker's YouTube channel (00:00:12) Collin Draker discusses his YouTube channel and the various automotive-related content he creates.
                    • Collin's frustration with the automotive industry (00:01:45) Collin explains why he made a video expressing his dissatisfaction with the industry and the response it received.
                    • The issues with the flat rate pay system (00:03:47) Collin discusses the challenges and stress caused by the flat rate pay system in the automotive industry.
                    • Issues with flat rate system (00:07:32) Exploration of the negative impact of the flat rate system on technicians and the overall culture in the automotive industry.
                    • Lack of career progression in auto repair (00:11:09) Concerns about the lack of a clear career path and proper training for technicians in the auto repair industry.
                    • Certifications and Apprenticeships (00:13:18) Discussion on the value and flaws of trade school certifications and apprenticeships in the automotive industry.
                    • ASE Certification and its Limitations (00:14:47) Exploration of the voluntary nature of ASE certification and how it may not always be valued or required by shops.
                    • Lack of Integrity and Quantity over Quality (00:17:15) Concerns about the lack of integrity in the trade, prioritization of quantity over quality, and the impact on technicians' job security.
                    • The issue of paying technicians to attend training (00:21:03) Discussion on whether technicians are being paid to attend training and the importance of incentivizing them.
                    • The debate on training occurring during work or personal time (00:23:19) Exploration of whether training should be done during work hours or if it's reasonable to expect technicians to spend personal time on it.
                    • The perfect pay structure (00:28:30) Discussion on the ideal pay structure for mechanics, including the preference for a salary with a production bonus.
                    • Tool reimbursement program (00:30:23) Exploring the idea of a tool reimbursement program where the shop pays for the mechanic's tools, with considerations for ownership and care.
                    • Maximizing expendable income (00:34:27) Considering compensation packages that maximize employees' expendable income, including the potential benefits of a tool allowance.
                    • The cost of scan tools and programming (00:35:41) Discussion about the expenses of scan tools and programming in the automotive industry, including the challenges faced by independent shops.
                    • The importance of tool allowances (00:38:39) Exploration of the benefits of tool allowances provided by employers and how it can alleviate financial strain on technicians.
                    • Compensation for training apprentices (00:42:59) Consideration of the need for additional pay incentives for technicians who are asked to train and mentor apprentices, taking into account the impact on productivity and the shop's investment.
                    • The shop's investment (00:43:36) Discussion on whether the shop or the employees should invest in training new technicians.
                    • Technician taking a loss (00:44:28) Exploring the idea of the technician sacrificing productivity and taking a loss in order to help the business in the long run.
                    • Getting out of the automotive industry (00:47:10) The challenges and difficulties of trying to transition out of the automotive industry into a different field.

                    Thanks to our Partner, NAPA AUTOTECH napaautotech.com

                    Email Matt: mattfanslowpodcast@gmail.com

                    Diagnosing the Aftermarket A - Z YouTube Channel HERE

                    Aftermarket Radio Network

                    ]]>                    e1863aa1-8e67-46b9-835c-1bffd4736d91Wed, 23 Aug 2023 00:15:00 -040058:12falsebonus                    The Importance of Managing Your Money [E062] - The Auto Repair Marketing PodcastThe Importance of Managing Your Money [E062] - The Auto Repair Marketing PodcastThe only way to ever have a truly successful business is to manage your money like a professional money manager. I’ve never been great at managing money, but despite that fact I’ve become very good about doing this thing that simply doesn’t come naturally to me, and it’s made an incredible difference in my business. I want you to do the same because I see the impact it has made on my life, my team, and our clients. It wasn’t easy, but it’s been worth it, and I continue to improve every day. Listen in and hear my plea for you to become an ace at managing your business’s money as well as your personal finances.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • The importance of managing money (00:01:03) The significance of managing money in both business and personal life, and how it relates to the profitability of a business.
                    • Money mismanagement in a church (00:01:57) Brian shares a personal experience of money mismanagement in their church, highlighting the potential negative impact it can have on the overall purpose of the organization.
                    • Understanding the true financial health of a business (00:05:18) The limitations of relying solely on the profit and loss statement (P&L) to assess the profitability of a business, emphasizing the importance of considering other factors such as taxes, debt service, and assets on the balance sheet.
                    • Managing Money and Operational Expenses (00:07:11) Understanding the difference between operational expenses and assets, and the impact on profitability.
                    • Debt Service and Profit Margin (00:08:05) The impact of debt service on profit margin and the misconception of making money based on P&L.
                    • Profit First System (00:09:53) Implementing the Profit First system for better money management and its positive impact on the business.
                    • The importance of managing personal finances (00:14:50) The need to manage personal finances effectively and the benefits it brings to business owners.
                    • The role of a CFO in managing personal finances (00:15:48) How having a CFO can help in preparing reports and managing personal finances efficiently.
                    • The value of outsourcing accounting services (00:17:43) Brian encourages business owners to lean on outside services, such as accounting professionals, to handle financial aspects of their businesses.
                    • The importance of a 20% profit margin (00:20:37) The industry standard of maintaining a 20% profit margin and the significance of running a healthy business.
                    • Balancing profitability and employee raises (00:21:33) The challenge of giving employees raises while maintaining a 20% profit margin and the importance of making decisions that prioritize the health of the business.
                    • The benefits of running a healthy business (00:23:22) The positive impact of running a healthy business on employees, clients, and the ability to provide quality service and warranties.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Aftermarket Radio Network

                    ]]>                    The only way to ever have a truly successful business is to manage your money like a professional money manager. I’ve never been great at managing money, but despite that fact I’ve become very good about doing this thing that simply doesn’t come naturally to me, and it’s made an incredible difference in my business. I want you to do the same because I see the impact it has made on my life, my team, and our clients. It wasn’t easy, but it’s been worth it, and I continue to improve every day. Listen in and hear my plea for you to become an ace at managing your business’s money as well as your personal finances.

                    Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                    Show Notes with Timestamps

                    • The importance of managing money (00:01:03) The significance of managing money in both business and personal life, and how it relates to the profitability of a business.
                    • Money mismanagement in a church (00:01:57) Brian shares a personal experience of money mismanagement in their church, highlighting the potential negative impact it can have on the overall purpose of the organization.
                    • Understanding the true financial health of a business (00:05:18) The limitations of relying solely on the profit and loss statement (P&L) to assess the profitability of a business, emphasizing the importance of considering other factors such as taxes, debt service, and assets on the balance sheet.
                    • Managing Money and Operational Expenses (00:07:11) Understanding the difference between operational expenses and assets, and the impact on profitability.
                    • Debt Service and Profit Margin (00:08:05) The impact of debt service on profit margin and the misconception of making money based on P&L.
                    • Profit First System (00:09:53) Implementing the Profit First system for better money management and its positive impact on the business.
                    • The importance of managing personal finances (00:14:50) The need to manage personal finances effectively and the benefits it brings to business owners.
                    • The role of a CFO in managing personal finances (00:15:48) How having a CFO can help in preparing reports and managing personal finances efficiently.
                    • The value of outsourcing accounting services (00:17:43) Brian encourages business owners to lean on outside services, such as accounting professionals, to handle financial aspects of their businesses.
                    • The importance of a 20% profit margin (00:20:37) The industry standard of maintaining a 20% profit margin and the significance of running a healthy business.
                    • Balancing profitability and employee raises (00:21:33) The challenge of giving employees raises while maintaining a 20% profit margin and the importance of making decisions that prioritize the health of the business.
                    • The benefits of running a healthy business (00:23:22) The positive impact of running a healthy business on employees, clients, and the ability to provide quality service and warranties.

                    How To Get In Touch

                    Group - Auto Repair Marketing Mastermind

                    Website - shopmarketingpros.com 

                    Facebook - facebook.com/shopmarketingpros 

                    Get the Book - shopmarketingpros.com/book

                    Instagram - @shopmarketingpros 

                    Questions/Ideas - podcast@shopmarketingpros.com

                    Aftermarket Radio Network

                    ]]>                    02cd2596-8184-45c3-9f4d-157f55706ae7Wed, 23 Aug 2023 00:15:00 -040028:23falsebonus                    Navigating the Electrified Road: Understanding the Need for EV Certification [RR 877]Navigating the Electrified Road: Understanding the Need for EV Certification

                    Corey Glassman, an EV consultant with Automotive Service Excellence (ASE), brings his wealth of experience and knowledge about Electric Vehicles (EVs), shedding light on the importance of EV certification and electrical safety. Corey discusses the power of certification, the levels of EV certification, electrical safety training and the importance of respecting the potential risks associated with working on EVs.

                    Corey Glassman, EV Consultant, ASE.

                    Show Notes

                    • Watch Full Video Episode
                    • The development of EV certifications (00:02:23) Corey Glassman discusses the history of electric vehicles and the need for standardized safety procedures for working on electrified vehicles.
                    • The importance of electrical safety in the automotive industry (00:04:04) Corey emphasizes the importance of electrical safety in all aspects of working on electrified vehicles, including voltage levels, current, and potential hazards.
                    • The introduction of level one and level two certifications (00:06:18) Corey explains the two certifications developed for the automotive industry: level one for service advisors and level two for technicians, and how they address different aspects of electrical safety.
                    • The importance of personal protective equipment (PPE) (00:15:11) Corey emphasizes the importance of using proper electrical safety gloves and PPE when working on electrified vehicles to prevent electrical accidents.
                    • The importance of EV certifications (00:18:27) Discussion on the significance of EV certifications for personal safety and the need for standardized safety procedures.
                    • Preparing for the rise of EVs (00:19:41) Exploring the inevitability of EVs in the automotive industry and the need for shops to have technicians with EV certifications.
                    • Understanding electrical safety (00:20:41) Highlighting the importance of understanding electrical safety procedures and response mechanisms in dealing with potential incidents.

                    Thanks to our Partner, NAPA AUTO CARE

                    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>

                    Corey Glassman, an EV consultant with Automotive Service Excellence (ASE), brings his wealth of experience and knowledge about Electric Vehicles (EVs), shedding light on the importance of EV certification and electrical safety. Corey discusses the power of certification, the levels of EV certification, electrical safety training and the importance of respecting the potential risks associated with working on EVs.

                    Corey Glassman, EV Consultant, ASE.

                    Show Notes

                    • Watch Full Video Episode
                    • The development of EV certifications (00:02:23) Corey Glassman discusses the history of electric vehicles and the need for standardized safety procedures for working on electrified vehicles.
                    • The importance of electrical safety in the automotive industry (00:04:04) Corey emphasizes the importance of electrical safety in all aspects of working on electrified vehicles, including voltage levels, current, and potential hazards.
                    • The introduction of level one and level two certifications (00:06:18) Corey explains the two certifications developed for the automotive industry: level one for service advisors and level two for technicians, and how they address different aspects of electrical safety.
                    • The importance of personal protective equipment (PPE) (00:15:11) Corey emphasizes the importance of using proper electrical safety gloves and PPE when working on electrified vehicles to prevent electrical accidents.
                    • The importance of EV certifications (00:18:27) Discussion on the significance of EV certifications for personal safety and the need for standardized safety procedures.
                    • Preparing for the rise of EVs (00:19:41) Exploring the inevitability of EVs in the automotive industry and the need for shops to have technicians with EV certifications.
                    • Understanding electrical safety (00:20:41) Highlighting the importance of understanding electrical safety procedures and response mechanisms in dealing with potential incidents.

                    Thanks to our Partner, NAPA AUTO CARE

                    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                    Connect with the Podcast:

                    -Join our Insider List: https://remarkableresults.biz/insider

                    -All books mentioned on our podcasts: https://remarkableresults.biz/books

                    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                    -Special episode collections: https://remarkableresults.biz/collections

                    ]]>                    0185c5ca-7b52-4898-8fe7-f4689792ab77Tue, 22 Aug 2023 00:15:00 -040027:41falsefull877877                    Just How Profitable Are Independent Auto Repair Shops? [E126] - Chris Cotton Weekly BlitzJust How Profitable Are Independent Auto Repair Shops? [E126] - Chris Cotton Weekly BlitzIn this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching introduces "The Weekly Blitz," a podcast aimed at providing valuable knowledge and strategies for running a successful independent auto repair shop. He discusses the potential profitability of these shops when managed correctly but acknowledges that many struggle to make a profit. Coach Chris describes his ideal business and emphasizes the importance of creating a path for employees to earn upwards of $100,000 annually. He also discusses the potential for shops to increase revenue by expanding operations. The episode concludes with Coach Cotton expressing gratitude and inviting listeners to engage with the show.

                    The profitability of independent auto repair shops [00:01:07] Discussion on the profitability of independent auto repair shops and the potential for high net profit margins.

                    The ideal business for an independent auto repair shop [00:02:27] Description of the ideal business model for an independent auto repair shop, including sales volume, net profit margin, and owner's salary.

                    Factors affecting profit margins and barriers to success [00:05:35] Explanation of the importance of gross profit, labor and parts margins, fixed costs, and potential barriers to achieving desired profit margins.

                    The commitment to learning and growth [00:10:51] Gratitude for listeners' commitment to learning and growth, and the importance of making strategic decisions and continuous education.

                    Continued support and engagement [00:11:50] Encouragement to reach out with questions or topic suggestions, and the importance of listener input in shaping the show.

                    Wishing for continued success [00:11:50] Closing remarks emphasizing the importance of continuous improvement and wishing for the listeners' continued success in the auto repair industry.

                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    Connect with Chris:

                    chris@autofixsos.com

                    940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                    Youtube: https://bit.ly/3ClX0ae

                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

                    ]]>                    In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching introduces "The Weekly Blitz," a podcast aimed at providing valuable knowledge and strategies for running a successful independent auto repair shop. He discusses the potential profitability of these shops when managed correctly but acknowledges that many struggle to make a profit. Coach Chris describes his ideal business and emphasizes the importance of creating a path for employees to earn upwards of $100,000 annually. He also discusses the potential for shops to increase revenue by expanding operations. The episode concludes with Coach Cotton expressing gratitude and inviting listeners to engage with the show.

                    The profitability of independent auto repair shops [00:01:07] Discussion on the profitability of independent auto repair shops and the potential for high net profit margins.

                    The ideal business for an independent auto repair shop [00:02:27] Description of the ideal business model for an independent auto repair shop, including sales volume, net profit margin, and owner's salary.

                    Factors affecting profit margins and barriers to success [00:05:35] Explanation of the importance of gross profit, labor and parts margins, fixed costs, and potential barriers to achieving desired profit margins.

                    The commitment to learning and growth [00:10:51] Gratitude for listeners' commitment to learning and growth, and the importance of making strategic decisions and continuous education.

                    Continued support and engagement [00:11:50] Encouragement to reach out with questions or topic suggestions, and the importance of listener input in shaping the show.

                    Wishing for continued success [00:11:50] Closing remarks emphasizing the importance of continuous improvement and wishing for the listeners' continued success in the auto repair industry.

                    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                    Check out their podcast here: https://autorepairmarketing.captivate.fm/

                    If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                    Connect with Chris:

                    chris@autofixsos.com

                    940.400.1008

                    www.autoshopcoaching.com

                    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                    Youtube: https://bit.ly/3ClX0ae

                    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

                    ]]>                    3b5efcfc-179b-458f-9fa9-e2b361a56112Mon, 21 Aug 2023 00:15:00 -040011:33falsebonus                    The First Breast Cancer Vaccine Trial Recipient: Jennifer Davis [CC 111]The First Breast Cancer Vaccine Trial Recipient: Jennifer Davis
                  • Watch Full Video Episode
                  • The start of the Brakes for Breasts initiative (00:01:11) Introduction to the Brakes for Breasts initiative and the goal of raising $400,000 and getting 500 shops signed up.
                  • Explanation of the Brakes for Breasts program (00:06:24) Explanation of how the program works, including giving customers free brake pads and donating 10% of the brake job cost to the Cleveland Clinic breast cancer research program.
                  • The lab tour and check presentation (00:08:48) Discussion about the visit to the Cleveland Clinic lab and the check presentation for breast cancer research.
                  • Jennifer's experience with the breast cancer vaccine trial (00:10:55) Jennifer shares her experience as the first recipient of the breast cancer vaccine trial, including the side effects and her motivation to participate.
                  • The importance of getting involved (00:16:55) Discussion about the enthusiasm and commitment of automotive repair shops to participate in the Brakes for Breasts campaign.
                  • Ways to support the campaign (00:17:22) Information about the resources available on the campaign's website to help shop owners engage their vendors and promote the campaign.
                  • The importance of early treatment (00:25:22) Discussion about the delay in treatment and the potential impact it had on the recipient's ability to participate in the vaccine trial.
                  • The impact of the vaccine on the recipient's perspective (00:26:00) Jennifer Davis shares how receiving the vaccine has shifted her perspective on life and given her hope for the future.

                  Thanks to our Partner, Technician Find If you are tired of struggling to find skilled automotive technicians for your independent auto repair shop, say goodbye to the endless search and let Technician Find be your solution. We are a 'Single Stop To Staff Your Shop.' http://www.technicianfind.com Connect with the Podcast:

                  -Join our Insider List: https://remarkableresults.biz/insider

                  -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections  

                  ]]>
                • Watch Full Video Episode
                • The start of the Brakes for Breasts initiative (00:01:11) Introduction to the Brakes for Breasts initiative and the goal of raising $400,000 and getting 500 shops signed up.
                • Explanation of the Brakes for Breasts program (00:06:24) Explanation of how the program works, including giving customers free brake pads and donating 10% of the brake job cost to the Cleveland Clinic breast cancer research program.
                • The lab tour and check presentation (00:08:48) Discussion about the visit to the Cleveland Clinic lab and the check presentation for breast cancer research.
                • Jennifer's experience with the breast cancer vaccine trial (00:10:55) Jennifer shares her experience as the first recipient of the breast cancer vaccine trial, including the side effects and her motivation to participate.
                • The importance of getting involved (00:16:55) Discussion about the enthusiasm and commitment of automotive repair shops to participate in the Brakes for Breasts campaign.
                • Ways to support the campaign (00:17:22) Information about the resources available on the campaign's website to help shop owners engage their vendors and promote the campaign.
                • The importance of early treatment (00:25:22) Discussion about the delay in treatment and the potential impact it had on the recipient's ability to participate in the vaccine trial.
                • The impact of the vaccine on the recipient's perspective (00:26:00) Jennifer Davis shares how receiving the vaccine has shifted her perspective on life and given her hope for the future.

                Thanks to our Partner, Technician Find If you are tired of struggling to find skilled automotive technicians for your independent auto repair shop, say goodbye to the endless search and let Technician Find be your solution. We are a 'Single Stop To Staff Your Shop.' http://www.technicianfind.com Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections  

                ]]>98840496-5e18-485a-a5fc-f78be82c3468Mon, 21 Aug 2023 00:15:00 -040034:29falsefull111111                Acquiring and Transforming a 72 Year Old Business [AW 171]Acquiring and Transforming a 72 Year Old Business

                Jon Kloosterman, the Director of Operations at West Side Service in Zeeland, discusses their recent acquisition of a business and their approach to training and retention of technicians. The acquired business had been a pillar in the community for 72 years and was ready for a change in ownership. Jon also highlights the importance of maintaining professionalism and focusing on the right KPIs in your business.

                Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon’s previous episodes HERE

                Show Notes:

                • Watch Full Video
                • The acquisition of the business (00:03:49) Discussion about the recent acquisition of an existing business and the reasons behind it.
                • Renovations and community response (00:04:16) Talk about the renovations being done to the building and the positive response from the community.
                • Training and retention of technicians (00:05:20) Conversation about the training process for technicians, including shadowing experienced technicians and the apprentice program.
                • The importance of consistent DVI format (00:09:34) Discussion on the need for consistent digital vehicle inspection (DVI) format to ensure uniformity in the pictures taken and information provided to service advisors.
                • Labor vs Service (00:12:12) Exploration of the concept of using the term "service" instead of "labor" to shift the focus from labor rates to the overall service experience.
                • Professionalism and image (00:15:42) Emphasis on the significance of professionalism and image in the automotive repair industry, including the impact on customer perception and attracting higher-end clientele.
                • The apprenticeship program and communication between service manager and shop foreman (00:18:41) Discussion on the relationship between service manager and shop foreman, responsibilities of apprentices, and communication within the team.
                • Effective labor rate as a key performance indicator (KPI) (00:19:31) The importance of effective labor rate as a KPI and its position in the list of critical KPIs.
                • Average opportunity as the most consistently watched KPI (00:20:23) Explanation of average opportunity as a KPI

                Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>

                Jon Kloosterman, the Director of Operations at West Side Service in Zeeland, discusses their recent acquisition of a business and their approach to training and retention of technicians. The acquired business had been a pillar in the community for 72 years and was ready for a change in ownership. Jon also highlights the importance of maintaining professionalism and focusing on the right KPIs in your business.

                Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon’s previous episodes HERE

                Show Notes:

                • Watch Full Video
                • The acquisition of the business (00:03:49) Discussion about the recent acquisition of an existing business and the reasons behind it.
                • Renovations and community response (00:04:16) Talk about the renovations being done to the building and the positive response from the community.
                • Training and retention of technicians (00:05:20) Conversation about the training process for technicians, including shadowing experienced technicians and the apprentice program.
                • The importance of consistent DVI format (00:09:34) Discussion on the need for consistent digital vehicle inspection (DVI) format to ensure uniformity in the pictures taken and information provided to service advisors.
                • Labor vs Service (00:12:12) Exploration of the concept of using the term "service" instead of "labor" to shift the focus from labor rates to the overall service experience.
                • Professionalism and image (00:15:42) Emphasis on the significance of professionalism and image in the automotive repair industry, including the impact on customer perception and attracting higher-end clientele.
                • The apprenticeship program and communication between service manager and shop foreman (00:18:41) Discussion on the relationship between service manager and shop foreman, responsibilities of apprentices, and communication within the team.
                • Effective labor rate as a key performance indicator (KPI) (00:19:31) The importance of effective labor rate as a KPI and its position in the list of critical KPIs.
                • Average opportunity as the most consistently watched KPI (00:20:23) Explanation of average opportunity as a KPI

                Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>                fef9dd59-be7c-496d-b03c-7fa4ea8a4e6fSat, 19 Aug 2023 00:15:00 -040026:53falsefull171171                Accelerate Your Career at ASCCA's Training Conference [RR 876]Accelerate Your Career at ASCCA's Training Conference Luke Murray discusses the upcoming training conference organized by the Automotive Service Councils of California (ASCCA) including the growth of the conference over the years, the fundraising event for the Automotive Service Council Education Foundation (ASCEF), and the importance of training in the automotive industry. Luke shares details about the conference program and how feedback from shop owners helps determine the topics and content. He also discusses the value of repetitive training and the benefits of attending conferences regularly. Luke highlights the goals of the conference and the opportunity for new members to join ASCCA at a discounted rate.

                Luke Murray, Manager of Customer Training, WTI.

                Show Notes

                • Watch Full Video Episode
                • ASCCA (Automotive Service Counsils of California) Training Conference, Costa Mesa, CA, September 8-20, 2023. 
                • The Growth of the Training Conference (00:02:15) Discussion about the expansion of the ASCCA's training conference from a one-day event to a three-day event.
                • Fundraising Event for ASCEF (00:02:29) Details about the fundraising event for the Automotive Service Council Education Foundation (ASCEF) and how it supports youth scholarships in the automotive industry.
                • Importance of Training in the Automotive Industry (00:06:17) Highlighting the significance of training in the automotive industry and the benefits of attending training events for both management and technical skills.
                • The Importance of Member Feedback (00:08:18) Discussion on the need for member input to determine training topics and content for the conference.
                • The Value of Repetitive Training (00:11:30) Importance of repeating training classes to stay updated and learn new information, with examples of how classes evolve over time.
                • The conference goals and member benefits (00:17:18) Luke discusses the goals of the conference and how it aims to benefit the member base by providing training that can be applied immediately in their jobs and businesses.
                • Introduction of the current ASCCA president (00:17:57) Luke introduces Lee Chesnin as the current president of ASCCA.
                • Opportunity to join ASCCA and get involved (00:19:57) Luke mentions the opportunity for shops in California to join ASCCA at a temporary or introductory membership rate, allowing them to experience the benefits and attend the conference. He also encourages current members to get involved by joining committees and witnessing the behind-the-scenes workings of the association.

                Thanks to our Partners, AAPEX and NAPA TRACS.

                Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                      ]]>                 Luke Murray discusses the upcoming training conference organized by the Automotive Service Councils of California (ASCCA) including the growth of the conference over the years, the fundraising event for the Automotive Service Council Education Foundation (ASCEF), and the importance of training in the automotive industry. Luke shares details about the conference program and how feedback from shop owners helps determine the topics and content. He also discusses the value of repetitive training and the benefits of attending conferences regularly. Luke highlights the goals of the conference and the opportunity for new members to join ASCCA at a discounted rate.

                Luke Murray, Manager of Customer Training, WTI.

                Show Notes

                • Watch Full Video Episode
                • ASCCA (Automotive Service Counsils of California) Training Conference, Costa Mesa, CA, September 8-20, 2023. 
                • The Growth of the Training Conference (00:02:15) Discussion about the expansion of the ASCCA's training conference from a one-day event to a three-day event.
                • Fundraising Event for ASCEF (00:02:29) Details about the fundraising event for the Automotive Service Council Education Foundation (ASCEF) and how it supports youth scholarships in the automotive industry.
                • Importance of Training in the Automotive Industry (00:06:17) Highlighting the significance of training in the automotive industry and the benefits of attending training events for both management and technical skills.
                • The Importance of Member Feedback (00:08:18) Discussion on the need for member input to determine training topics and content for the conference.
                • The Value of Repetitive Training (00:11:30) Importance of repeating training classes to stay updated and learn new information, with examples of how classes evolve over time.
                • The conference goals and member benefits (00:17:18) Luke discusses the goals of the conference and how it aims to benefit the member base by providing training that can be applied immediately in their jobs and businesses.
                • Introduction of the current ASCCA president (00:17:57) Luke introduces Lee Chesnin as the current president of ASCCA.
                • Opportunity to join ASCCA and get involved (00:19:57) Luke mentions the opportunity for shops in California to join ASCCA at a temporary or introductory membership rate, allowing them to experience the benefits and attend the conference. He also encourages current members to get involved by joining committees and witnessing the behind-the-scenes workings of the association.

                Thanks to our Partners, AAPEX and NAPA TRACS.

                Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                      ]]>                e4f81d48-b3c6-4059-82ad-830d5807a5ffFri, 18 Aug 2023 00:15:00 -040022:05falsefull876876                ROTH Retirement Accounts [E079] - Business By The NumbersROTH Retirement Accounts [E079] - Business By The NumbersThis week, Hunt talks ROTH Retirement:

                • What is the difference between a ROTH IRA and a ROTH 401K? What are the benefits and drawbacks to each?

                • How does taxation differ based on age? If you are over versus under 50 years old, how does this affect contributions?

                • How do personal goals and tax rates affect which retirement account makes the most sense?

                • If you have kids, how can you help them by starting a ROTH IRA while they are young and how can this impact them later?

                Thanks to our partners, NAPA TRACS and Promotive

                Visit NAPATRACS.com and GoPromotive.com

                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                Visit us Online: www.paarmelis.com

                Email Hunt: podcast@paarmelis.com

                Get a copy of my Book: Download Here

                Aftermarket Radio Network

                ]]>                This week, Hunt talks ROTH Retirement:

                • What is the difference between a ROTH IRA and a ROTH 401K? What are the benefits and drawbacks to each?

                • How does taxation differ based on age? If you are over versus under 50 years old, how does this affect contributions?

                • How do personal goals and tax rates affect which retirement account makes the most sense?

                • If you have kids, how can you help them by starting a ROTH IRA while they are young and how can this impact them later?

                Thanks to our partners, NAPA TRACS and Promotive

                Visit NAPATRACS.com and GoPromotive.com

                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                Visit us Online: www.paarmelis.com

                Email Hunt: podcast@paarmelis.com

                Get a copy of my Book: Download Here

                Aftermarket Radio Network

                ]]>                5a07471e-2898-4f76-a647-da6a9b402f3bThu, 17 Aug 2023 00:15:00 -040035:10falsebonus                Redefining Business Bravery: Stories of Courage [THA 341]Redefining Business Bravery: Stories of Courage

                Join our panel as they share insights on the importance of courage, different leadership styles, the need for tough conversations, and the role of coaching and mentoring in developing courage in teams. The panelists emphasize the importance of effective communication, training, and providing individuals with the tools and confidence to make courageous decisions. They also discuss the need for leaders to make tough decisions even when uncomfortable.

                Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon’s previous episodes HERE

                Jarred Downs, Steve's Automotive Specialists, Salt Lake City, UT. Alex Cronin, Ulmer’s Auto Care, Cincinnati, OH.

                Show Notes:

                • Watch Video Episode 
                • Courage in Leadership (00:00:01) Discussion on the importance of courage in leadership and the different styles of leadership.
                • Teaching Courage (00:04:19) Exploration of how to teach and develop courage in teams and the role of coaching and mentoring.
                • Tough Conversations (00:06:33) Importance of having tough conversations as a leader and the need for transparency and clear expectations.
                • Courage in Communication (00:08:59) The importance of checking if messaging got through and the need for leaders to visit stores and have conversations.
                • Building Courage through Training (00:09:52) The impact of having proper procedures and training in place on an individual's ability to make courageous decisions.
                • Confidence and Ownership (00:13:08) The relationship between confidence, ownership, and courage in making courageous decisions.
                • Courage in Leadership (00:18:20) Discussion on building courage in service managers through coaching and empowering them to make decisions within company boundaries.
                • Customer Experience Strategy (00:19:16) Exploration of the discretion given to service advisors to make decisions that prioritize customer satisfaction, with post-situation analysis for improvement.
                • Tough Calls and Courage (00:20:21) Highlighting the importance of having the courage to make tough decisions for the benefit of the company, team members, and individuals, rather than relying solely on self-confidence.

                Thanks to our Partners Shop-Ware and Delphi Technologies

                Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                Connect with the Podcast

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                     

                ]]>

                Join our panel as they share insights on the importance of courage, different leadership styles, the need for tough conversations, and the role of coaching and mentoring in developing courage in teams. The panelists emphasize the importance of effective communication, training, and providing individuals with the tools and confidence to make courageous decisions. They also discuss the need for leaders to make tough decisions even when uncomfortable.

                Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon’s previous episodes HERE

                Jarred Downs, Steve's Automotive Specialists, Salt Lake City, UT. Alex Cronin, Ulmer’s Auto Care, Cincinnati, OH.

                Show Notes:

                • Watch Video Episode 
                • Courage in Leadership (00:00:01) Discussion on the importance of courage in leadership and the different styles of leadership.
                • Teaching Courage (00:04:19) Exploration of how to teach and develop courage in teams and the role of coaching and mentoring.
                • Tough Conversations (00:06:33) Importance of having tough conversations as a leader and the need for transparency and clear expectations.
                • Courage in Communication (00:08:59) The importance of checking if messaging got through and the need for leaders to visit stores and have conversations.
                • Building Courage through Training (00:09:52) The impact of having proper procedures and training in place on an individual's ability to make courageous decisions.
                • Confidence and Ownership (00:13:08) The relationship between confidence, ownership, and courage in making courageous decisions.
                • Courage in Leadership (00:18:20) Discussion on building courage in service managers through coaching and empowering them to make decisions within company boundaries.
                • Customer Experience Strategy (00:19:16) Exploration of the discretion given to service advisors to make decisions that prioritize customer satisfaction, with post-situation analysis for improvement.
                • Tough Calls and Courage (00:20:21) Highlighting the importance of having the courage to make tough decisions for the benefit of the company, team members, and individuals, rather than relying solely on self-confidence.

                Thanks to our Partners Shop-Ware and Delphi Technologies

                Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                Connect with the Podcast

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                     

                ]]>                a8a47716-f647-4ee6-802f-b8bd7846ac6bThu, 17 Aug 2023 00:15:00 -040022:56falsefull341341                Unintended Consequences: The Impact of Over Reliance on Databases and AI [E096] - Automotive Field TheoryUnintended Consequences: The Impact of Over Reliance on Databases and AI [E096] - Automotive Field TheoryMatt Fanslow discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics. He emphasizes the potential long-term repercussions of this reliance on critical thinking skills and reasoning. He also brings up the issue of flat rate pay and how it can affect diagnostic work. He also mentions the challenges when a database lacks information on newer cars or technologies. This episode is a reminder of the importance of maintaining a balance between utilizing technology and preserving our critical thinking skills in the automotive industry.

                • The dangers of relying on databases and artificial intelligence (00:00:12) Matt discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics and the potential long-term repercussions of this reliance on critical thinking skills and reasoning.
                • Issues with flat rate pay and diagnostic work (00:01:22) Matt talks about the flaws of flat rate pay and how it can affect diagnostic work.
                • The example of misdiagnosing a Chrysler vehicle issue (00:05:19) Matt gives an example of a Chrysler vehicle issue, highlighting the importance of developing diagnostic skills instead of solely relying on databases.
                • The Potential Repercussions of Database Reliance (00:09:54) The potential long-term repercussions of relying on databases and not developing diagnostic skills.
                • The Limitations of Databases and Artificial Intelligence (00:10:54) The limitations of databases and artificial intelligence, using the analogy of people getting lost without GPS.
                • The importance of balancing short-term gains and long-term losses (00:20:17) Matt emphasizes the need to consider the long-term consequences of relying on databases and technology and suggests taking short-term hits for long-term wins.

                Thanks to our Partner, NAPA AUTOTECH napaautotech.com

                Email Matt: mattfanslowpodcast@gmail.com

                Diagnosing the Aftermarket A - Z YouTube Channel HERE

                Aftermarket Radio Network

                ]]>                Matt Fanslow discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics. He emphasizes the potential long-term repercussions of this reliance on critical thinking skills and reasoning. He also brings up the issue of flat rate pay and how it can affect diagnostic work. He also mentions the challenges when a database lacks information on newer cars or technologies. This episode is a reminder of the importance of maintaining a balance between utilizing technology and preserving our critical thinking skills in the automotive industry.

                • The dangers of relying on databases and artificial intelligence (00:00:12) Matt discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics and the potential long-term repercussions of this reliance on critical thinking skills and reasoning.
                • Issues with flat rate pay and diagnostic work (00:01:22) Matt talks about the flaws of flat rate pay and how it can affect diagnostic work.
                • The example of misdiagnosing a Chrysler vehicle issue (00:05:19) Matt gives an example of a Chrysler vehicle issue, highlighting the importance of developing diagnostic skills instead of solely relying on databases.
                • The Potential Repercussions of Database Reliance (00:09:54) The potential long-term repercussions of relying on databases and not developing diagnostic skills.
                • The Limitations of Databases and Artificial Intelligence (00:10:54) The limitations of databases and artificial intelligence, using the analogy of people getting lost without GPS.
                • The importance of balancing short-term gains and long-term losses (00:20:17) Matt emphasizes the need to consider the long-term consequences of relying on databases and technology and suggests taking short-term hits for long-term wins.

                Thanks to our Partner, NAPA AUTOTECH napaautotech.com

                Email Matt: mattfanslowpodcast@gmail.com

                Diagnosing the Aftermarket A - Z YouTube Channel HERE

                Aftermarket Radio Network

                ]]>                3f60562b-4a09-4777-8939-95aa2185bab9Wed, 16 Aug 2023 00:15:00 -040024:39falsebonus                What is a "Brand"? [E061] - The Auto Repair Marketing PodcastWhat is a "Brand"? [E061] - The Auto Repair Marketing PodcastPeople tend to think of a company’s brand as their logo, colors, and maybe some fonts. But there’s so much more to a brand. It goes so much deeper than visuals and marketing. That’s what we’re talking about in this episode of The Auto Repair Marketing Podcast.

                Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                • The Definition of a Brand (00:00:10) The hosts discuss the components of a brand and emphasize that it is more than just a logo, colors, and fonts.
                • The Importance of Branding (00:01:25) The hosts highlight the significance of branding as the foundation of a company and its role in shaping how people perceive the business.
                • Examples of Successful Brands (00:03:55) The hosts mention Harley Davidson and the 30A lifestyle brand as examples of brands that have successfully created a distinct identity and lifestyle for their customers.
                • The power of a brand (00:07:12) Discussion on how a brand can evoke emotion and create a sense of identity for people.
                • Chick-fil-A's brand and customer service (00:09:00) Exploration of Chick-fil-A's brand and its emphasis on warm, friendly, and welcoming customer service.
                • Dirty Dicks' brand and intentional rudeness (00:12:08) Mention of a restaurant called Dirty Dicks, known for intentionally insulting and being rude to customers as part of their brand.
                • Creating a Brand Identity (00:13:33) Discussion on the importance of creating a brand identity and how it goes beyond just designing a logo.
                • Being Female Friendly (00:14:10) The hosts share their experience of creating a brand around being female friendly and the positive impact it had on their business.
                • Building a Brand (00:16:43) Tips on building a brand, including the importance of self-promotion and defining the feelings and expectations customers should have.
                • The importance of brand integrity (00:19:47) Discussion on how a strong brand identity requires living up to core values and maintaining integrity.
                • Sticking to your brand essence (00:20:47) Emphasis on the need to commit to your brand and avoid negative changes that may compromise its essence.
                • Sponsorship and conclusion (00:21:06) Acknowledgment of RepairPal as the sponsor and a closing message about the podcast and the Aftermarket Radio Network.

                How To Get In Touch

                Group - Auto Repair Marketing Mastermind

                Website - shopmarketingpros.com 

                Facebook - facebook.com/shopmarketingpros 

                Get the Book - shopmarketingpros.com/book

                Instagram - @shopmarketingpros 

                Questions/Ideas - podcast@shopmarketingpros.com

                Aftermarket Radio Network

                ]]>                People tend to think of a company’s brand as their logo, colors, and maybe some fonts. But there’s so much more to a brand. It goes so much deeper than visuals and marketing. That’s what we’re talking about in this episode of The Auto Repair Marketing Podcast.

                Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                • The Definition of a Brand (00:00:10) The hosts discuss the components of a brand and emphasize that it is more than just a logo, colors, and fonts.
                • The Importance of Branding (00:01:25) The hosts highlight the significance of branding as the foundation of a company and its role in shaping how people perceive the business.
                • Examples of Successful Brands (00:03:55) The hosts mention Harley Davidson and the 30A lifestyle brand as examples of brands that have successfully created a distinct identity and lifestyle for their customers.
                • The power of a brand (00:07:12) Discussion on how a brand can evoke emotion and create a sense of identity for people.
                • Chick-fil-A's brand and customer service (00:09:00) Exploration of Chick-fil-A's brand and its emphasis on warm, friendly, and welcoming customer service.
                • Dirty Dicks' brand and intentional rudeness (00:12:08) Mention of a restaurant called Dirty Dicks, known for intentionally insulting and being rude to customers as part of their brand.
                • Creating a Brand Identity (00:13:33) Discussion on the importance of creating a brand identity and how it goes beyond just designing a logo.
                • Being Female Friendly (00:14:10) The hosts share their experience of creating a brand around being female friendly and the positive impact it had on their business.
                • Building a Brand (00:16:43) Tips on building a brand, including the importance of self-promotion and defining the feelings and expectations customers should have.
                • The importance of brand integrity (00:19:47) Discussion on how a strong brand identity requires living up to core values and maintaining integrity.
                • Sticking to your brand essence (00:20:47) Emphasis on the need to commit to your brand and avoid negative changes that may compromise its essence.
                • Sponsorship and conclusion (00:21:06) Acknowledgment of RepairPal as the sponsor and a closing message about the podcast and the Aftermarket Radio Network.

                How To Get In Touch

                Group - Auto Repair Marketing Mastermind

                Website - shopmarketingpros.com 

                Facebook - facebook.com/shopmarketingpros 

                Get the Book - shopmarketingpros.com/book

                Instagram - @shopmarketingpros 

                Questions/Ideas - podcast@shopmarketingpros.com

                Aftermarket Radio Network

                ]]>                4fd1c962-f88c-441d-aa61-c3c6f47f6247Wed, 16 Aug 2023 00:15:00 -040021:53falsebonus                My Technicians Won’t Go To Training: Why Not? [RR 875]My Technicians Won't Go To Training: Why Not?

                Our panel from NAPA Autotech Training, discuss key insights regarding the pivotal role of continuous training in the automotive aftermarket industry. What are the challenges of learning technical material after a demanding workday and is there the need for tailored training sessions that consider the environment and attention span of technicians? The NAPA Apprentice Program was highlighted for its self-paced approach, allowing apprentices to earn multiple ASE certifications in a span of two years. Beyond training, the panel stressed the significance of investing in technicians and the consensus emerged that prioritizing attitude and work ethic in technician hiring, rather than just skill sets, equals a successful workforce.

                Allen Bass, Regional Manager, NAPA Autotech Training Randy McClure, Regional Manager, NAPA Autotech Training Scott Kochetta, Director, NAPA Autotech Training Sales & Business Development

                Show Notes

                • Daytime vs Nighttime Training (00:01:31) Discussion on the effectiveness of daytime and nighttime training sessions and the challenges faced by technicians attending training after work.
                • Importance of Instructor Training (00:04:09) The importance of keeping instructors trained and up-to-date to ensure they can effectively engage and teach students.
                • Investment in EV Training (00:06:13) The challenges and investments involved in developing training content for electric vehicles and the increasing prevalence of EVs in the automotive industry.
                • The Build a Tech Program (00:08:55) Discussion on the importance of the Build a Tech Program in training technicians and providing them with career opportunities.
                • The Apprentice Program and its Benefits (00:16:46) Explains the competency-based curriculum of the apprentice program, the certifications earned, and the benefits for shops.
                • Learning Management Systems and E-Learning Library (00:19:07) Discusses the importance of a good learning management system (LMS) and the integration of the apprentice program and e-learning library.
                • Virtual Training and its Importance (00:21:45) Explores the significance of virtual training, its reach, and the need for it in areas where physical attendance is not feasible.
                • Training Equates to Retention (00:26:24) Discussion on the importance of training and how it leads to employee retention and positive culture.
                • Selling the Value of Training (00:27:43) The challenges of convincing shop owners to invest in training and the long-term benefits it brings to the business.
                • Hiring for Attitude and Work Ethic (00:30:46) Emphasizing the significance of hiring technicians based on their attitude, work ethic, and willingness to learn, rather than just their skill set.
                • The importance of investing in training (00:35:06) Discussion on how training is not just an expense but an investment in the future of the business and the technician.
                • Personal satisfaction in helping others (00:36:04) The fulfillment and satisfaction that comes from teaching and helping technicians improve their skills and future prospects.
                • Encouraging shop owners to invest in training (00:37:14) The importance of shop owners taking a leap of faith and investing in training for their technicians, with a story analogy to emphasize the point.

                Thanks to our Partner, NAPA Auto Care

                Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>

                Our panel from NAPA Autotech Training, discuss key insights regarding the pivotal role of continuous training in the automotive aftermarket industry. What are the challenges of learning technical material after a demanding workday and is there the need for tailored training sessions that consider the environment and attention span of technicians? The NAPA Apprentice Program was highlighted for its self-paced approach, allowing apprentices to earn multiple ASE certifications in a span of two years. Beyond training, the panel stressed the significance of investing in technicians and the consensus emerged that prioritizing attitude and work ethic in technician hiring, rather than just skill sets, equals a successful workforce.

                Allen Bass, Regional Manager, NAPA Autotech Training Randy McClure, Regional Manager, NAPA Autotech Training Scott Kochetta, Director, NAPA Autotech Training Sales & Business Development

                Show Notes

                • Daytime vs Nighttime Training (00:01:31) Discussion on the effectiveness of daytime and nighttime training sessions and the challenges faced by technicians attending training after work.
                • Importance of Instructor Training (00:04:09) The importance of keeping instructors trained and up-to-date to ensure they can effectively engage and teach students.
                • Investment in EV Training (00:06:13) The challenges and investments involved in developing training content for electric vehicles and the increasing prevalence of EVs in the automotive industry.
                • The Build a Tech Program (00:08:55) Discussion on the importance of the Build a Tech Program in training technicians and providing them with career opportunities.
                • The Apprentice Program and its Benefits (00:16:46) Explains the competency-based curriculum of the apprentice program, the certifications earned, and the benefits for shops.
                • Learning Management Systems and E-Learning Library (00:19:07) Discusses the importance of a good learning management system (LMS) and the integration of the apprentice program and e-learning library.
                • Virtual Training and its Importance (00:21:45) Explores the significance of virtual training, its reach, and the need for it in areas where physical attendance is not feasible.
                • Training Equates to Retention (00:26:24) Discussion on the importance of training and how it leads to employee retention and positive culture.
                • Selling the Value of Training (00:27:43) The challenges of convincing shop owners to invest in training and the long-term benefits it brings to the business.
                • Hiring for Attitude and Work Ethic (00:30:46) Emphasizing the significance of hiring technicians based on their attitude, work ethic, and willingness to learn, rather than just their skill set.
                • The importance of investing in training (00:35:06) Discussion on how training is not just an expense but an investment in the future of the business and the technician.
                • Personal satisfaction in helping others (00:36:04) The fulfillment and satisfaction that comes from teaching and helping technicians improve their skills and future prospects.
                • Encouraging shop owners to invest in training (00:37:14) The importance of shop owners taking a leap of faith and investing in training for their technicians, with a story analogy to emphasize the point.

                Thanks to our Partner, NAPA Auto Care

                Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>                fee594a8-56ed-4ade-8288-1ed65840a630Tue, 15 Aug 2023 00:15:00 -040038:26falsefull875875                Case Study: The Potential Success Story of a Virginia Auto Repair Shop [E125] - Chris Cotton Weekly BlitzCase Study: The Potential Success Story of a Virginia Auto Repair Shop [E125] - Chris Cotton Weekly BlitzIn this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching discusses the importance of working smarter, not harder, in the auto repair industry. He shares a personal anecdote about upgrading his bike. Coach Chris introduces a case study of a shop in Virginia that he believes can achieve great success with the right strategies in place. He plans to focus on productivity and HR-related matters to help the absentee owner make the shop thrive. Coach Chris encourages listeners to reach out for help and emphasizes the power of knowledge and collaboration in driving success.

                • The Swell of a Great Day [00:01:02] Coach Chris Cotton shares his positive experience of starting the day with a bike ride and the hope for a great day.
                • New Case Study [00:03:19] Coach Chris Cotton introduces a new case study of a client who found their podcast and is seeking help to improve their profitability.
                • Identifying Issues [00:05:37] Coach Chris Cotton discusses the starting numbers of the client's shop in Virginia, including labor rates, technician pay, and low effective labor rate.
                • Improving productivity and HR support [00:11:15] Discussion on increasing productivity, conducting inspections, and providing HR support in a small auto shop.
                • Assisting absentee owners [00:12:18] Assistance provided to an absentee owner who wants to make their shop successful for their employees.

                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                Connect with Chris:

                chris@autofixsos.com

                940.400.1008

                www.autoshopcoaching.com

                Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                Youtube: https://bit.ly/3ClX0ae

                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

                ]]>                In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching discusses the importance of working smarter, not harder, in the auto repair industry. He shares a personal anecdote about upgrading his bike. Coach Chris introduces a case study of a shop in Virginia that he believes can achieve great success with the right strategies in place. He plans to focus on productivity and HR-related matters to help the absentee owner make the shop thrive. Coach Chris encourages listeners to reach out for help and emphasizes the power of knowledge and collaboration in driving success.

                • The Swell of a Great Day [00:01:02] Coach Chris Cotton shares his positive experience of starting the day with a bike ride and the hope for a great day.
                • New Case Study [00:03:19] Coach Chris Cotton introduces a new case study of a client who found their podcast and is seeking help to improve their profitability.
                • Identifying Issues [00:05:37] Coach Chris Cotton discusses the starting numbers of the client's shop in Virginia, including labor rates, technician pay, and low effective labor rate.
                • Improving productivity and HR support [00:11:15] Discussion on increasing productivity, conducting inspections, and providing HR support in a small auto shop.
                • Assisting absentee owners [00:12:18] Assistance provided to an absentee owner who wants to make their shop successful for their employees.

                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                Connect with Chris:

                chris@autofixsos.com

                940.400.1008

                www.autoshopcoaching.com

                Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                Youtube: https://bit.ly/3ClX0ae

                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

                ]]>                005eb3db-ffb2-4273-afb8-ec7c40b1a3e0Mon, 14 Aug 2023 00:15:00 -040017:48falsebonus                Survey Results: The Impact of Pay, Benefits, Work-Life Balance, and Management on Technician Retention [E124] - Chris Cotton Weekly BlitzSurvey Results: The Impact of Pay, Benefits, Work-Life Balance, and Management on Technician Retention [E124] - Chris Cotton Weekly BlitzIn this podcast episode, Coach Chris Cotton discusses the survey he created to understand why technicians are leaving the automotive industry, and sharing insights from the responses received so far. The top reasons include pay, benefits, work-life balance, and poor management. Coach Chris emphasizes the importance of addressing these issues to retain employees. He also highlights the need to attract more technicians to the independent sector and concludes by emphasizing the role of good owners or leaders in employee retention.

                • The age distribution of survey respondents [00:03:34] The speaker discusses the age range of the survey respondents, which includes people from 18 to 56 years old.
                • Reasons for leaving the industry [00:05:58] The speaker explores the comments and opinions of technicians who have left the industry, focusing on the negative impact of dealerships.
                • Alternative industries technicians are entering [00:08:42]. The speaker shares the various industries that technicians are transitioning into, including elevator and escalator maintenance, cybersecurity, construction, farming, and industrial mechanics.
                • The main reasons for leaving the industry [00:11:59] Discusses the top four reasons people leave the industry: pay, benefits, work-life balance, and poor management.
                • The importance of fixing pay and benefits [00:13:10] Emphasizes the need to address pay structure and pricing to improve pay, benefits, and work-life balance.
                • The lack of effort to retain employees [00:16:38] Highlights that most respondents said that no one tried to keep them in the industry when they gave notice, suggesting a lack of effort from owners or leaders.

                Don't forget to rate and review us!

                To listen to more episodes, make sure and go over to iTunes and or Spotify.

                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                Connect with Chris:

                AutoFix-Auto Shop Coaching

                www.autoshopcoaching.com

                www.aftermarketradionetwork.com

                940-400-1008

                Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                YouTube: https://bit.ly/3ClX0ae

                Email Chris: chris@autofixsos.com

                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

                ]]>                In this podcast episode, Coach Chris Cotton discusses the survey he created to understand why technicians are leaving the automotive industry, and sharing insights from the responses received so far. The top reasons include pay, benefits, work-life balance, and poor management. Coach Chris emphasizes the importance of addressing these issues to retain employees. He also highlights the need to attract more technicians to the independent sector and concludes by emphasizing the role of good owners or leaders in employee retention.

                • The age distribution of survey respondents [00:03:34] The speaker discusses the age range of the survey respondents, which includes people from 18 to 56 years old.
                • Reasons for leaving the industry [00:05:58] The speaker explores the comments and opinions of technicians who have left the industry, focusing on the negative impact of dealerships.
                • Alternative industries technicians are entering [00:08:42]. The speaker shares the various industries that technicians are transitioning into, including elevator and escalator maintenance, cybersecurity, construction, farming, and industrial mechanics.
                • The main reasons for leaving the industry [00:11:59] Discusses the top four reasons people leave the industry: pay, benefits, work-life balance, and poor management.
                • The importance of fixing pay and benefits [00:13:10] Emphasizes the need to address pay structure and pricing to improve pay, benefits, and work-life balance.
                • The lack of effort to retain employees [00:16:38] Highlights that most respondents said that no one tried to keep them in the industry when they gave notice, suggesting a lack of effort from owners or leaders.

                Don't forget to rate and review us!

                To listen to more episodes, make sure and go over to iTunes and or Spotify.

                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/

                Check out their podcast here: https://autorepairmarketing.captivate.fm/

                If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

                Connect with Chris:

                AutoFix-Auto Shop Coaching

                www.autoshopcoaching.com

                www.aftermarketradionetwork.com

                940-400-1008

                Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                YouTube: https://bit.ly/3ClX0ae

                Email Chris: chris@autofixsos.com

                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

                ]]>                072ec1f1-c02b-4347-bbb8-45a7894b6b40Sat, 12 Aug 2023 00:15:00 -040017:47falsebonus                Real Estate Strategies [AW 170]Real Estate Strategies

                Rick Levitan shares his experience and insights on real estate in the automotive industry. He discusses the importance of developing a strategy when expanding and finding new locations, as well as various methods for finding potential sites. Rick advises against falling in love with a specific location and highlights the option of leasing with an option to buy. He also discusses the role of real estate investment trusts (REITs) and the importance of demographics when considering a new location. Rick emphasizes the need for careful planning, good advisors, and transparency when acquiring a business or property.

                Rick Levitan, Managing Director, Auto Stream Car Care, MD.

                Show Notes:

                • Watch Full Video
                • Searching for the Next Location (00:06:07) Rick discusses various methods for finding new locations, including online websites, business brokers, real estate brokers, vendor connections, employee referrals, and driving around to scout potential areas.
                • Identifying Markets and Opportunities (00:07:51) The importance of identifying target markets and opportunities, but also highlight the need for flexibility and evaluating the financial feasibility of each site.
                • Buying vs Leasing Real Estate (00:08:50) The discussion explores the preference of most shop owners to buy real estate upfront, but acknowledges that market conditions and location factors may necessitate a mix of leased and fee properties.
                • The importance of demographics (00:11:18) Discussion on the significance of demographics in determining the location for a new shop and the factors to consider.
                • The evolution of competition in the automotive repair industry (00:14:10) Exploration of how competition has become less of a concern over the years and the focus on improving operations and customer service.
                • The site potential rating worksheet (00:15:51) Introduction to a tool used to evaluate potential locations based on various factors and assign a numerical rating for comparison.
                • The importance of having good advisors and attorneys in acquisitions (00:20:15) The need for good advisors, including attorneys and CPAs, to navigate the legal and financial aspects of acquiring a business.
                • Strategies for informing employees and customers during a business transition (00:21:51) Strategies for smoothly transitioning employees and customers during a business acquisition, including waiting to rebrand and being transparent with employees.
                • The importance of a pro forma (00:27:38) Discussion on the significance of using a pro forma and where to find templates online.
                • Factoring in upgrades and negotiations (00:28:22) Exploration of the costs associated with rebranding, equipment upgrades, and negotiating the price based on necessary repairs.
                • Learning curve in growing a multi-shop operation (00:30:12) Insights into the challenges and learning experiences when expanding from one shop to multiple locations.

                Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>

                Rick Levitan shares his experience and insights on real estate in the automotive industry. He discusses the importance of developing a strategy when expanding and finding new locations, as well as various methods for finding potential sites. Rick advises against falling in love with a specific location and highlights the option of leasing with an option to buy. He also discusses the role of real estate investment trusts (REITs) and the importance of demographics when considering a new location. Rick emphasizes the need for careful planning, good advisors, and transparency when acquiring a business or property.

                Rick Levitan, Managing Director, Auto Stream Car Care, MD.

                Show Notes:

                • Watch Full Video
                • Searching for the Next Location (00:06:07) Rick discusses various methods for finding new locations, including online websites, business brokers, real estate brokers, vendor connections, employee referrals, and driving around to scout potential areas.
                • Identifying Markets and Opportunities (00:07:51) The importance of identifying target markets and opportunities, but also highlight the need for flexibility and evaluating the financial feasibility of each site.
                • Buying vs Leasing Real Estate (00:08:50) The discussion explores the preference of most shop owners to buy real estate upfront, but acknowledges that market conditions and location factors may necessitate a mix of leased and fee properties.
                • The importance of demographics (00:11:18) Discussion on the significance of demographics in determining the location for a new shop and the factors to consider.
                • The evolution of competition in the automotive repair industry (00:14:10) Exploration of how competition has become less of a concern over the years and the focus on improving operations and customer service.
                • The site potential rating worksheet (00:15:51) Introduction to a tool used to evaluate potential locations based on various factors and assign a numerical rating for comparison.
                • The importance of having good advisors and attorneys in acquisitions (00:20:15) The need for good advisors, including attorneys and CPAs, to navigate the legal and financial aspects of acquiring a business.
                • Strategies for informing employees and customers during a business transition (00:21:51) Strategies for smoothly transitioning employees and customers during a business acquisition, including waiting to rebrand and being transparent with employees.
                • The importance of a pro forma (00:27:38) Discussion on the significance of using a pro forma and where to find templates online.
                • Factoring in upgrades and negotiations (00:28:22) Exploration of the costs associated with rebranding, equipment upgrades, and negotiating the price based on necessary repairs.
                • Learning curve in growing a multi-shop operation (00:30:12) Insights into the challenges and learning experiences when expanding from one shop to multiple locations.

                Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>                ca93ef62-4d6a-4a37-ab46-464ec91ea65eSat, 12 Aug 2023 00:15:00 -040035:04falsefull170170                How to Maintain Focus in a World Full of Distractions [RR 874]How to Maintain Focus in a World Full of Distractions Rick White discusses the challenges of maintaining focus and avoiding distractions. He explores the negative effects of distractions on productivity and shares insights on how to improve focus. Rick White, a business coach, provides tips on creating bubbles of focus, scheduling tasks, and setting boundaries with distractions. He emphasizes the importance of having a clear destination and purpose, as well as the need to overcome obstacles and challenges.

                Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE.

                Show Notes

                • Watch Full Video Episode
                • The importance of focus and distractions (00:00:01) Discussion on distractions in daily life and the negative effects on productivity.
                • Distractions in today's world (00:02:07) Exploration of the various distractions in modern life, including social media and psychological behaviors.
                • Tips for improving focus (00:05:00) Rick White provides insights on improving focus, including creating bubbles of focus, scheduling tasks, and avoiding distractions. Discussion on the importance of staying focused on the goal and not comparing oneself to others.i se
                • Overcoming obstacles and finding success through adversity (00:15:04) Rick White shares examples of successful individuals who faced challenges and overcame them, highlighting the importance of perseverance and resilience.
                • The importance of having a destination (00:19:33) Discussion on the significance of having a clear goal or destination to create focus and avoid distractions.
                • The power of the "why" (00:21:02) Exploration of the emotional aspect of setting goals and understanding the purpose behind them to stay motivated and focused.
                • Creating a distraction-free workplace (00:26:16) Tips on minimizing distractions in the workplace, including setting boundaries.
                • The importance of removing distractions (00:26:20) Discussion on the dangers of distractions in the auto service industry and the need to remove distractions for safety and productivity.
                • Tips for maintaining focus (00:27:49) Insights on how to improve focus and avoid distractions, including writing down tasks and avoiding interruptions.
                • The impact of social media on attention (00:32:18) Discussion on the attention-grabbing tactics used by social media platforms and the importance of using social media intelligently.
                • The importance of focus and avoiding comparisons (00:34:40) The mistake of thinking that life and business are finite games, the negative effects of comparing oneself to others, and the importance of comparing oneself to their potential.
                • The role of comfort zones and downtime (00:36:25) The benefits of the comfort zone as a place to recharge and recover, the importance of having downtime, and enjoying activities that provide comfort and relaxation.
                • Maintaining focus and avoiding self-imposed stress (00:39:38) The importance of finding joy and fun in work, avoiding self-imposed stress, and creating a positive culture in the workplace.
                • The importance of focus (00:43:03) Discussion on the impact of focus using the example of Michael Phelps gold medal.
                • Getting a coach for more focus (00:43:50) The benefits of having a coach to improve focus and accountability.
                • Expecting ups and downs in performance (00:44:30) Understanding that performance will fluctuate but as long as it trends upward, it's considered progress.

                Thanks to our Partners, AAPEX and NAPA TRACS.

                Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                      ]]>                 Rick White discusses the challenges of maintaining focus and avoiding distractions. He explores the negative effects of distractions on productivity and shares insights on how to improve focus. Rick White, a business coach, provides tips on creating bubbles of focus, scheduling tasks, and setting boundaries with distractions. He emphasizes the importance of having a clear destination and purpose, as well as the need to overcome obstacles and challenges.

                Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE.

                Show Notes

                • Watch Full Video Episode
                • The importance of focus and distractions (00:00:01) Discussion on distractions in daily life and the negative effects on productivity.
                • Distractions in today's world (00:02:07) Exploration of the various distractions in modern life, including social media and psychological behaviors.
                • Tips for improving focus (00:05:00) Rick White provides insights on improving focus, including creating bubbles of focus, scheduling tasks, and avoiding distractions. Discussion on the importance of staying focused on the goal and not comparing oneself to others.i se
                • Overcoming obstacles and finding success through adversity (00:15:04) Rick White shares examples of successful individuals who faced challenges and overcame them, highlighting the importance of perseverance and resilience.
                • The importance of having a destination (00:19:33) Discussion on the significance of having a clear goal or destination to create focus and avoid distractions.
                • The power of the "why" (00:21:02) Exploration of the emotional aspect of setting goals and understanding the purpose behind them to stay motivated and focused.
                • Creating a distraction-free workplace (00:26:16) Tips on minimizing distractions in the workplace, including setting boundaries.
                • The importance of removing distractions (00:26:20) Discussion on the dangers of distractions in the auto service industry and the need to remove distractions for safety and productivity.
                • Tips for maintaining focus (00:27:49) Insights on how to improve focus and avoid distractions, including writing down tasks and avoiding interruptions.
                • The impact of social media on attention (00:32:18) Discussion on the attention-grabbing tactics used by social media platforms and the importance of using social media intelligently.
                • The importance of focus and avoiding comparisons (00:34:40) The mistake of thinking that life and business are finite games, the negative effects of comparing oneself to others, and the importance of comparing oneself to their potential.
                • The role of comfort zones and downtime (00:36:25) The benefits of the comfort zone as a place to recharge and recover, the importance of having downtime, and enjoying activities that provide comfort and relaxation.
                • Maintaining focus and avoiding self-imposed stress (00:39:38) The importance of finding joy and fun in work, avoiding self-imposed stress, and creating a positive culture in the workplace.
                • The importance of focus (00:43:03) Discussion on the impact of focus using the example of Michael Phelps gold medal.
                • Getting a coach for more focus (00:43:50) The benefits of having a coach to improve focus and accountability.
                • Expecting ups and downs in performance (00:44:30) Understanding that performance will fluctuate but as long as it trends upward, it's considered progress.

                Thanks to our Partners, AAPEX and NAPA TRACS.

                Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                      ]]>                6f150fbc-e2cb-4a77-8285-52844ee4da75Fri, 11 Aug 2023 00:15:00 -040045:17falsefull874874                Credit Card Processing Fees [E078] - Business By The NumbersCredit Card Processing Fees [E078] - Business By The NumbersIn this episode of Business By the Numbers, Hunt discusses the topic of credit card processing fees and their impact on business.

                • Should businesses pass on these fees to customers?

                • Consider the customer's experience and the potential backlash of charging credit card fees.

                • Potential changes being debated in Congress that could affect credit card processing fees and rewards programs.

                Thanks to our partners, NAPA TRACS and Promotive

                Visit NAPATRACS.com and GoPromotive.com

                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                Visit us Online : www.paarmelis.com

                Email Hunt: podcast@paarmelis.com

                Get a copy of my Book : Download Here

                ]]>                In this episode of Business By the Numbers, Hunt discusses the topic of credit card processing fees and their impact on business.

                • Should businesses pass on these fees to customers?

                • Consider the customer's experience and the potential backlash of charging credit card fees.

                • Potential changes being debated in Congress that could affect credit card processing fees and rewards programs.

                Thanks to our partners, NAPA TRACS and Promotive

                Visit NAPATRACS.com and GoPromotive.com

                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                Visit us Online : www.paarmelis.com

                Email Hunt: podcast@paarmelis.com

                Get a copy of my Book : Download Here

                ]]>                40230af6-b3fa-402b-8353-656639cb1bfaThu, 10 Aug 2023 00:15:00 -040026:06falsebonus                How Do You Define Professionalism? [THA 340]How Do You Define Professionalism?

                How do you define professionalism? It's not just about how we dress but how we act and conduct our business. In this episode our panel dives into how professionalism is key in the automotive industry, and how it affects our businesses. They discuss the impact of professionalism on customer perception and satisfaction, and share personal experiences of creating a positive and welcoming environment in their auto repair shops. By prioritizing both the physical appearance and the customer experience, auto repair shops can set themselves apart and create a loyal customer base.

                Judy Zimmerman Walter, Zimmerman’s Automotive, Mechanicsburg, PA. Listen to Judy’s other episodes HERE.

                Renae Oswald, Oswald’s Service, Idaho Falls and Rexburg, Idaho.

                Jim Masella, Masella's Auto Repair, Venice, FL.

                Show Notes:

                • Watch Video Episode 
                • The importance of culture in professionalism (00:03:20) Discussion on how a healthy culture of professionalism is crucial for retaining great technicians and employees.
                • Believing in professionalism and living it (00:05:34) Exploration of the belief that living the values of professionalism is essential for attracting the right people and running a successful business.
                • Customer service as a foundation for business success (00:07:57) Prioritizing customer service and building a strong customer base can lead to business growth and reduce the need for extensive marketing efforts.
                • The importance of professional appearance (00:10:14) Dressing professionally and the impact it has on customer perception and respect.
                • Adapting to societal changes in appearance (00:11:17) Exploration of how societal norms and personal choices in appearance can vary depending on location and customer demographics.
                • The importance of leadership in setting an example (00:20:50) Discussion on how the leader of an organization sets the tone for professionalism and accountability.
                • Being accountable as a leader (00:21:30) Leaders should hold themselves to the same standards they expect from their team and take responsibility for their own actions.
                • The connection between pride, professionalism, and image (00:25:48) Highlighting the relationship between being proud of one's work, maintaining professionalism, and the importance of image in the automotive industry.
                • The importance of a well-designed bathroom (00:29:46) Updating the bathroom in an automotive shop can make a significant impact on customer experience and perception.
                • Creating a pleasant smell in the shop (00:30:53) Using aromatherapy and pleasant scents can improve the overall atmosphere of the shop and make it more appealing to customers.
                • The significance of happy and welcoming staff (00:34:46) Having a team that is genuinely happy and welcoming can greatly enhance the customer experience and make them feel valued.
                • The Inspiration and Gratitude (00:39:32) Expressing gratitude to the guests for their inspiration and thanking them for being on the podcast.

                Thanks to our Partners Shop-Ware and Delphi Technologies

                Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                Connect with the Podcast

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                     

                ]]>

                How do you define professionalism? It's not just about how we dress but how we act and conduct our business. In this episode our panel dives into how professionalism is key in the automotive industry, and how it affects our businesses. They discuss the impact of professionalism on customer perception and satisfaction, and share personal experiences of creating a positive and welcoming environment in their auto repair shops. By prioritizing both the physical appearance and the customer experience, auto repair shops can set themselves apart and create a loyal customer base.

                Judy Zimmerman Walter, Zimmerman’s Automotive, Mechanicsburg, PA. Listen to Judy’s other episodes HERE.

                Renae Oswald, Oswald’s Service, Idaho Falls and Rexburg, Idaho.

                Jim Masella, Masella's Auto Repair, Venice, FL.

                Show Notes:

                • Watch Video Episode 
                • The importance of culture in professionalism (00:03:20) Discussion on how a healthy culture of professionalism is crucial for retaining great technicians and employees.
                • Believing in professionalism and living it (00:05:34) Exploration of the belief that living the values of professionalism is essential for attracting the right people and running a successful business.
                • Customer service as a foundation for business success (00:07:57) Prioritizing customer service and building a strong customer base can lead to business growth and reduce the need for extensive marketing efforts.
                • The importance of professional appearance (00:10:14) Dressing professionally and the impact it has on customer perception and respect.
                • Adapting to societal changes in appearance (00:11:17) Exploration of how societal norms and personal choices in appearance can vary depending on location and customer demographics.
                • The importance of leadership in setting an example (00:20:50) Discussion on how the leader of an organization sets the tone for professionalism and accountability.
                • Being accountable as a leader (00:21:30) Leaders should hold themselves to the same standards they expect from their team and take responsibility for their own actions.
                • The connection between pride, professionalism, and image (00:25:48) Highlighting the relationship between being proud of one's work, maintaining professionalism, and the importance of image in the automotive industry.
                • The importance of a well-designed bathroom (00:29:46) Updating the bathroom in an automotive shop can make a significant impact on customer experience and perception.
                • Creating a pleasant smell in the shop (00:30:53) Using aromatherapy and pleasant scents can improve the overall atmosphere of the shop and make it more appealing to customers.
                • The significance of happy and welcoming staff (00:34:46) Having a team that is genuinely happy and welcoming can greatly enhance the customer experience and make them feel valued.
                • The Inspiration and Gratitude (00:39:32) Expressing gratitude to the guests for their inspiration and thanking them for being on the podcast.

                Thanks to our Partners Shop-Ware and Delphi Technologies

                Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                Connect with the Podcast

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                     

                ]]>                e67fda23-aa40-46d9-84c3-7f13750f937dThu, 10 Aug 2023 00:15:00 -040040:04falsefull340340                Shop Foreman Frustrations with Bryan Pollack, Sean Tipping, and Matthew Skundrich [E095] - Automotive Field TheoryShop Foreman Frustrations with Bryan Pollack, Sean Tipping, and Matthew Skundrich [E095] - Automotive Field TheoryMatt Fanslow, Bryan Pollack, Sean Tipping, and Matt Skundrich discuss their experiences as shop foremen. They also discuss the challenges of diagnosing and repairing vehicles remotely, the importance of technician training and staying updated with technology, the expectations, and responsibilities of a shop foreman, balancing efficiency and thoroughness in diagnosing and repairing vehicles, and pay structures and incentives for technicians.

                Show Notes

                • The challenges of remote diagnostics (00:00:48) 
                • Using TeamViewer for scan tool issues (00:02:33) 
                • The importance of starting over in diagnostics (00:04:17) 
                • The challenges of remote assistance (00:06:51)
                • Overwhelming workload (00:07:41) 
                • Expectations and challenges of the shop foreman role (00:12:27)
                • "Handling every single thing creates dependency" (00:14:45) 
                • "Challenges with accessing service information" (00:17:18) 
                • The challenges of managing a growing shop (00:21:13) 
                • The need for specialized personnel in the profession (00:22:26) 
                • The use of database diagnostic tools (00:24:28) 
                • Remote diagnostics and troubleshooting (00:29:21) 
                • The importance of leadership training (00:34:37) 
                • The difference between mistakes and negligence (00:35:26) 
                • The benefits of using plasma cutters (00:37:23) 
                • Tool inventory control (00:43:57)
                • Payment structure for shop foremen (00:49:20) Debate about the most suitable payment structure for shop foremen, including flat salary, commission on parts sold, and profit sharing.
                • Flat rate payment system for technicians (00:51:05) 
                • The importance of teaching and learning (00:54:23) 
                • Individualized motivation and incentives (00:57:36) 
                • Improving Efficiency and Productivity (01:00:43) 
                • Rewarding Technicians for Performance (01:01:43) 
                • The importance of empathy in the shop foreman role (01:06:55) 
                • The value of treating employees better than tools and equipment (01:08:26) 
                • Challenges faced by technicians and the lack of support (01:10:43) 
                • The frustration of technicians (01:13:29)
                • The value of expertise and honesty (01:15:11) 
                • Using aftermarket tools in collision repair (01:25:43) 
                • Remote diagnostics and calibration measurements (01:26:17)
                • Calibration Measurements (01:27:20) 

                Thanks to our Partner, NAPA AUTOTECH napaautotech.com

                Email Matt: mattfanslowpodcast@gmail.com

                Diagnosing the Aftermarket A - Z YouTube Channel HERE


                ]]>                Matt Fanslow, Bryan Pollack, Sean Tipping, and Matt Skundrich discuss their experiences as shop foremen. They also discuss the challenges of diagnosing and repairing vehicles remotely, the importance of technician training and staying updated with technology, the expectations, and responsibilities of a shop foreman, balancing efficiency and thoroughness in diagnosing and repairing vehicles, and pay structures and incentives for technicians.

                Show Notes

                • The challenges of remote diagnostics (00:00:48) 
                • Using TeamViewer for scan tool issues (00:02:33) 
                • The importance of starting over in diagnostics (00:04:17) 
                • The challenges of remote assistance (00:06:51)
                • Overwhelming workload (00:07:41) 
                • Expectations and challenges of the shop foreman role (00:12:27)
                • "Handling every single thing creates dependency" (00:14:45) 
                • "Challenges with accessing service information" (00:17:18) 
                • The challenges of managing a growing shop (00:21:13) 
                • The need for specialized personnel in the profession (00:22:26) 
                • The use of database diagnostic tools (00:24:28) 
                • Remote diagnostics and troubleshooting (00:29:21) 
                • The importance of leadership training (00:34:37) 
                • The difference between mistakes and negligence (00:35:26) 
                • The benefits of using plasma cutters (00:37:23) 
                • Tool inventory control (00:43:57)
                • Payment structure for shop foremen (00:49:20) Debate about the most suitable payment structure for shop foremen, including flat salary, commission on parts sold, and profit sharing.
                • Flat rate payment system for technicians (00:51:05) 
                • The importance of teaching and learning (00:54:23) 
                • Individualized motivation and incentives (00:57:36) 
                • Improving Efficiency and Productivity (01:00:43) 
                • Rewarding Technicians for Performance (01:01:43) 
                • The importance of empathy in the shop foreman role (01:06:55) 
                • The value of treating employees better than tools and equipment (01:08:26) 
                • Challenges faced by technicians and the lack of support (01:10:43) 
                • The frustration of technicians (01:13:29)
                • The value of expertise and honesty (01:15:11) 
                • Using aftermarket tools in collision repair (01:25:43) 
                • Remote diagnostics and calibration measurements (01:26:17)
                • Calibration Measurements (01:27:20) 

                Thanks to our Partner, NAPA AUTOTECH napaautotech.com

                Email Matt: mattfanslowpodcast@gmail.com

                Diagnosing the Aftermarket A - Z YouTube Channel HERE


                ]]>                39deec4d-4d71-4069-a87f-179cdb636096Wed, 09 Aug 2023 00:15:00 -040001:30:59falsebonus                When To Use Facebook Ads, And When To Use Google Ads [E060] - The Auto Repair Marketing PodcastWhen To Use Facebook Ads, And When To Use Google Ads [E060] - The Auto Repair Marketing PodcastHow do you know when to use Google Ads vs. when to use Facebook ads? The answer is rather simple but not always obvious. Join Kim and Brian as they explore the various situations when you would use each very effective digital advertising type!

                Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                Talking Points

                • The difference between Google ads and Facebook ads (00:00:52) The speakers discuss the surface-level differences between Google ads and Facebook ads, with Google being used for search and Facebook for brand awareness.
                • Using Google ads for retargeting (00:01:41) The guest shares a pro tip on using Google to search for products and then getting retargeted ads on Facebook from other potential companies.
                • Using Facebook to find things (00:03:28) The speakers discuss using Facebook to find products or services by searching on Facebook Marketplace and getting targeted ads.
                • The importance of Google ads (00:06:56) Google ads are effective for reaching people who are actively searching for auto repair services.
                • The minimum budget for Google ads (00:07:34) A minimum budget of $1200 per month is recommended for Google ads to compete with other sponsored shops.
                • The need for brand awareness advertising (00:10:47) Brand awareness advertising is necessary to replace lost customers and stay in front of potential customers.
                • Staying in front of people and educating them (00:14:08) The importance of educating your audience about the services you offer and staying in front of them to retain clients.
                • Facebook and Google ads for brand awareness (00:15:29) The differences between Facebook and Google ads for brand awareness and staying in front of people who are not necessarily looking for auto repair services.
                • Targeting and geographic parameters for Facebook ads (00:19:00) The importance of setting geographic parameters and targeting correctly when running Facebook ads to avoid wasting money and getting poor results.
                • Housekeeping and Engagement Opportunities (00:21:16) Housekeeping matters such as sending marketing questions, joining the Facebook group, and leaving podcast reviews.

                How To Get In Touch

                Group - Auto Repair Marketing Mastermind

                Website - shopmarketingpros.com 

                Facebook - facebook.com/shopmarketingpros 

                Get the Book - shopmarketingpros.com/book

                Instagram - @shopmarketingpros 

                Questions/Ideas - podcast@shopmarketingpros.com

                ]]>                How do you know when to use Google Ads vs. when to use Facebook ads? The answer is rather simple but not always obvious. Join Kim and Brian as they explore the various situations when you would use each very effective digital advertising type!

                Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                Talking Points

                • The difference between Google ads and Facebook ads (00:00:52) The speakers discuss the surface-level differences between Google ads and Facebook ads, with Google being used for search and Facebook for brand awareness.
                • Using Google ads for retargeting (00:01:41) The guest shares a pro tip on using Google to search for products and then getting retargeted ads on Facebook from other potential companies.
                • Using Facebook to find things (00:03:28) The speakers discuss using Facebook to find products or services by searching on Facebook Marketplace and getting targeted ads.
                • The importance of Google ads (00:06:56) Google ads are effective for reaching people who are actively searching for auto repair services.
                • The minimum budget for Google ads (00:07:34) A minimum budget of $1200 per month is recommended for Google ads to compete with other sponsored shops.
                • The need for brand awareness advertising (00:10:47) Brand awareness advertising is necessary to replace lost customers and stay in front of potential customers.
                • Staying in front of people and educating them (00:14:08) The importance of educating your audience about the services you offer and staying in front of them to retain clients.
                • Facebook and Google ads for brand awareness (00:15:29) The differences between Facebook and Google ads for brand awareness and staying in front of people who are not necessarily looking for auto repair services.
                • Targeting and geographic parameters for Facebook ads (00:19:00) The importance of setting geographic parameters and targeting correctly when running Facebook ads to avoid wasting money and getting poor results.
                • Housekeeping and Engagement Opportunities (00:21:16) Housekeeping matters such as sending marketing questions, joining the Facebook group, and leaving podcast reviews.

                How To Get In Touch

                Group - Auto Repair Marketing Mastermind

                Website - shopmarketingpros.com 

                Facebook - facebook.com/shopmarketingpros 

                Get the Book - shopmarketingpros.com/book

                Instagram - @shopmarketingpros 

                Questions/Ideas - podcast@shopmarketingpros.com

                ]]>                6295b680-49af-4021-b6af-7ac74d9078fcWed, 09 Aug 2023 00:15:00 -040022:47falsebonus                Revolutionizing ASE Certifications: Remote Testing with ProProctor [RR 873]Revolutionizing ASE Certifications: Remote Testing with ProProctor

                Trish Serratore, who is retiring after 35 years with the Automotive Service Excellence (ASE) organization, discusses new testing and certification for electric vehicles, instructor training, and the process of remote testing with ProProctor. Trish explains the safety standards for EV technicians and the convenience of taking tests from home. As we bid farewell to Trish, we also look forward to the exciting developments in the pipeline!

                Trish Serratore, Senior Vice President of Communication at ASE. Trish’s previous episodes HERE

                Show Notes

                • Watch Full Video
                • New Leadership and Retirement (00:00:16) Discussion about Trish Serratore retiring after 35 years with ASE.
                • New EV Testing and Certification (00:02:13) Introduction of the new certification for electric vehicles called XEV, focusing on safety standards for technicians and industry professionals.
                • The process of remote testing (00:07:57) Explains the steps and security measures involved in taking a test at home using ProProctor.
                • Benefits of remote testing for re-certifiers (00:08:47) Discusses the advantages of remote testing for technicians who are already certified and need to re-certify.
                • Feedback and improvements for remote testing (00:11:06) Addresses the feedback received regarding the remote testing process and discusses potential improvements to make it more efficient and consistent.
                • Options for Testing (00:17:19) Exploring the different options available for testing, including test centers, and the mobile renewal app.
                • Future Updates to Renewal App (00:18:46) Information about upcoming updates to the renewal app.

                Thanks to our Partner, NAPA AUTO CARE

                Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>

                Trish Serratore, who is retiring after 35 years with the Automotive Service Excellence (ASE) organization, discusses new testing and certification for electric vehicles, instructor training, and the process of remote testing with ProProctor. Trish explains the safety standards for EV technicians and the convenience of taking tests from home. As we bid farewell to Trish, we also look forward to the exciting developments in the pipeline!

                Trish Serratore, Senior Vice President of Communication at ASE. Trish’s previous episodes HERE

                Show Notes

                • Watch Full Video
                • New Leadership and Retirement (00:00:16) Discussion about Trish Serratore retiring after 35 years with ASE.
                • New EV Testing and Certification (00:02:13) Introduction of the new certification for electric vehicles called XEV, focusing on safety standards for technicians and industry professionals.
                • The process of remote testing (00:07:57) Explains the steps and security measures involved in taking a test at home using ProProctor.
                • Benefits of remote testing for re-certifiers (00:08:47) Discusses the advantages of remote testing for technicians who are already certified and need to re-certify.
                • Feedback and improvements for remote testing (00:11:06) Addresses the feedback received regarding the remote testing process and discusses potential improvements to make it more efficient and consistent.
                • Options for Testing (00:17:19) Exploring the different options available for testing, including test centers, and the mobile renewal app.
                • Future Updates to Renewal App (00:18:46) Information about upcoming updates to the renewal app.

                Thanks to our Partner, NAPA AUTO CARE

                Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>                b9cab1d3-9036-4b7f-bd29-cad2088e0148Tue, 08 Aug 2023 00:15:00 -040022:27falsefull873873                Rachel Spencer’s ‘Rachelisms’ for Auto Repair [AW 169]Rachel Spencer's 'Rachelisms' for Auto Repair

                What are some of Rachel Spencer's "Rachelisms?" The Power of Consistency: Rachel emphasizes the importance of consistency and communication in her operations. She believes in creating habits, holding each other accountable, and striving for perfection while acknowledging that mistakes can happen. Customer Communication is Key: Rachel's approach to customer service is all about overcommunication. You must provide customers with as much information as possible upfront, offering financing options, and sending vehicle health and safety reports via text. Rachel also shares her experiences with recruiting technicians including reaching out to institutes with automotive programs.

                Rachel Spencer, Spencer’s Auto Repair, Krum Texas. Listen to her other episodes HERE

                Show Notes:

                • Watch Full Video
                • The importance of consistency and communication (00:05:17) Consistency and communication are emphasized as crucial elements in the success of the business, with the focus on creating habits and holding each other accountable.
                • The need for testing and options in healthcare (00:07:08) The frustration of not being given the option for testing upfront in healthcare is discussed, highlighting the importance of providing options to customers in the automotive industry.
                • Onboarding new customers (00:08:54) The process of onboarding new customers is explained, including gathering information about their previous experiences and ensuring that the shop is the right fit for them.
                • Overcommunicate and Provide Peace of Mind (00:09:19) Rachel discusses the importance of providing customers with as much information as possible upfront, including financing options and warranties, to alleviate their concerns and avoid unnecessary phone calls.
                • Pre-Visit Communication (00:10:07) Sending videos, emails, or links to a special webpage to potential customers before their visit.
                • Listening to Sales Calls (00:11:12) Rachel emphasizes the importance of periodically screening and listening to sales calls to ensure service advisors are following processes, treating customers well, and getting new customers to visit the shop.
                • Recruiting Technicians (00:17:50) Rachel discusses the challenges of recruiting technicians and the efforts made to attract applicants.

                Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>

                What are some of Rachel Spencer's "Rachelisms?" The Power of Consistency: Rachel emphasizes the importance of consistency and communication in her operations. She believes in creating habits, holding each other accountable, and striving for perfection while acknowledging that mistakes can happen. Customer Communication is Key: Rachel's approach to customer service is all about overcommunication. You must provide customers with as much information as possible upfront, offering financing options, and sending vehicle health and safety reports via text. Rachel also shares her experiences with recruiting technicians including reaching out to institutes with automotive programs.

                Rachel Spencer, Spencer’s Auto Repair, Krum Texas. Listen to her other episodes HERE

                Show Notes:

                • Watch Full Video
                • The importance of consistency and communication (00:05:17) Consistency and communication are emphasized as crucial elements in the success of the business, with the focus on creating habits and holding each other accountable.
                • The need for testing and options in healthcare (00:07:08) The frustration of not being given the option for testing upfront in healthcare is discussed, highlighting the importance of providing options to customers in the automotive industry.
                • Onboarding new customers (00:08:54) The process of onboarding new customers is explained, including gathering information about their previous experiences and ensuring that the shop is the right fit for them.
                • Overcommunicate and Provide Peace of Mind (00:09:19) Rachel discusses the importance of providing customers with as much information as possible upfront, including financing options and warranties, to alleviate their concerns and avoid unnecessary phone calls.
                • Pre-Visit Communication (00:10:07) Sending videos, emails, or links to a special webpage to potential customers before their visit.
                • Listening to Sales Calls (00:11:12) Rachel emphasizes the importance of periodically screening and listening to sales calls to ensure service advisors are following processes, treating customers well, and getting new customers to visit the shop.
                • Recruiting Technicians (00:17:50) Rachel discusses the challenges of recruiting technicians and the efforts made to attract applicants.

                Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>                7fb942b3-8c95-4dac-825e-40745e1c6031Sat, 05 Aug 2023 00:15:00 -040018:42falsefull169169                Why is Mission Strategy Crucial in the Automotive Industry? [RR 872]Why is Mission Strategy Crucial in the Automotive Industry?"Do our technicians, when they close the hood, take the rag, you know, they rub the hood, make sure there's no fingerprints? Do they really think about the role that they had in that customer's life? Most of them don't."

                Dan Taylor shares a personal experience where his technician played a crucial role in getting his wife to the hospital in a life-threatening situation. This incident made Dan realize the importance of our mission in ensuring the safety and reliability of vehicles. What is the 'why' behind someone's work and why is that important?

                Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE

                John Long, Total True Automotive, Shertz Auto Service, Schertz, TX.  John’s previous episodes HERE.

                Show Notes

                • Watch Full Video Episode
                • The mission concept (00:01:53) The concept of mission and how it can be applied to the automotive industry, using examples from the construction industry.
                • The importance of knowing the mission (00:02:53) The importance of every team member knowing the mission and how it goes beyond the individual tasks they perform.
                • The role of automotive professionals (00:05:23) The passion and professionalism of automotive professionals and the impact they have on people's lives, guiding them through important moments.
                • The role of repetition in training (00:13:16) The significance of repetition in training and the need for constant reinforcement to ensure understanding and retention.
                • Mission accomplished never done (00:15:48) The concept of "mission accomplished never done" as a reminder to continuously strive for improvement and growth in leadership and training.
                • The importance of defining a win (00:18:02) Discussion on the need for organizations to define what winning looks like and the challenges of setting unattainable goals.
                • The impact of tough conversations (00:20:14) Exploration of the aftermath of a difficult conversation with a team member and how it led to improved performance.
                • The positive outcomes of peer reviews (00:22:40) Insights into the significant changes and improvements seen in businesses after undergoing peer reviews, with a focus on weaknesses and opportunities for growth.
                • Workflow Management (00:25:19) Discussion on the importance of workflow management in the automotive industry and its continuous improvement.

                Thanks to our Partners, AAPEX and NAPA TRACS.

                Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                      ]]>                "Do our technicians, when they close the hood, take the rag, you know, they rub the hood, make sure there's no fingerprints? Do they really think about the role that they had in that customer's life? Most of them don't."

                Dan Taylor shares a personal experience where his technician played a crucial role in getting his wife to the hospital in a life-threatening situation. This incident made Dan realize the importance of our mission in ensuring the safety and reliability of vehicles. What is the 'why' behind someone's work and why is that important?

                Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE

                John Long, Total True Automotive, Shertz Auto Service, Schertz, TX.  John’s previous episodes HERE.

                Show Notes

                • Watch Full Video Episode
                • The mission concept (00:01:53) The concept of mission and how it can be applied to the automotive industry, using examples from the construction industry.
                • The importance of knowing the mission (00:02:53) The importance of every team member knowing the mission and how it goes beyond the individual tasks they perform.
                • The role of automotive professionals (00:05:23) The passion and professionalism of automotive professionals and the impact they have on people's lives, guiding them through important moments.
                • The role of repetition in training (00:13:16) The significance of repetition in training and the need for constant reinforcement to ensure understanding and retention.
                • Mission accomplished never done (00:15:48) The concept of "mission accomplished never done" as a reminder to continuously strive for improvement and growth in leadership and training.
                • The importance of defining a win (00:18:02) Discussion on the need for organizations to define what winning looks like and the challenges of setting unattainable goals.
                • The impact of tough conversations (00:20:14) Exploration of the aftermath of a difficult conversation with a team member and how it led to improved performance.
                • The positive outcomes of peer reviews (00:22:40) Insights into the significant changes and improvements seen in businesses after undergoing peer reviews, with a focus on weaknesses and opportunities for growth.
                • Workflow Management (00:25:19) Discussion on the importance of workflow management in the automotive industry and its continuous improvement.

                Thanks to our Partners, AAPEX and NAPA TRACS.

                Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                      ]]>                a60f7694-1bc5-4f75-ab87-0a03e764f20dFri, 04 Aug 2023 00:15:00 -040026:03falsefull872872                Buying Your Boss's Shop with Matt Fanslow [E077] - Business By The NumbersBuying Your Boss's Shop with Matt Fanslow [E077] - Business By The NumbersIn this week's episode of Business by the Numbers, Hunt sits down with the knowledgeable Matt Fanslow (“Diagnosing The Aftermarket A-Z” Podcast) to candidly discuss the journey of buying his boss' shop such as:

                • Roadblocks in the Buying Process:

                • Influence of External Parties on Behaviors and Relationships

                • Personal and Financial Ramifications of Buying Your Boss' Shop: Explore the risks involved as Matt recounts his own experiences and lessons learned.

                Thanks to our partners, NAPA TRACS and Promotive

                Visit NAPATRACS.com and GoPromotive.com

                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                Visit us Online : www.paarmelis.com

                Email Hunt: podcast@paarmelis.com

                Get a copy of my Book : Download Here

                ]]>                In this week's episode of Business by the Numbers, Hunt sits down with the knowledgeable Matt Fanslow (“Diagnosing The Aftermarket A-Z” Podcast) to candidly discuss the journey of buying his boss' shop such as:

                • Roadblocks in the Buying Process:

                • Influence of External Parties on Behaviors and Relationships

                • Personal and Financial Ramifications of Buying Your Boss' Shop: Explore the risks involved as Matt recounts his own experiences and lessons learned.

                Thanks to our partners, NAPA TRACS and Promotive

                Visit NAPATRACS.com and GoPromotive.com

                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                Visit us Online : www.paarmelis.com

                Email Hunt: podcast@paarmelis.com

                Get a copy of my Book : Download Here

                ]]>                b5d3a626-a60a-4a8d-b2c3-b3c645b5a5e1Thu, 03 Aug 2023 00:15:00 -040058:15falsebonus                Are You Really Overbooked? [THA 339]Are You Really Overbooked?

                Being overbooked doesn't necessarily equate to higher productivity or profitability. In this episode, our panel discusses the challenges and impact of being overbooked in the automotive repair industry. They emphasize the importance of understanding productivity numbers, managing customer expectations, avoiding burnout for the team, optimizing scheduling, and utilizing technicians' strengths. Think twice before you boast about being overbooked!

                Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE

                Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE.

                Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE.

                Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast. Listen to Chris' previous episodes HERE

                Show Notes:

                • Watch Video Episode 
                • Understanding Overbooking (00:00:01) Discussion on the meaning of being overbooked and the importance of understanding productivity numbers.
                • Avoiding Burnout for the Team (00:01:08) Exploration of the impact of being overbooked on the team and strategies to avoid burnout.
                • Charging for Inspections (00:05:22) Highlighting the importance of charging for inspections and not undervaluing the work done.
                • Customer Expectations and Scheduling (00:09:24) Discussion on the difference between shop expectations and customer expectations regarding scheduling and timelines.
                • Under Promising and Over Delivering (00:12:09) Setting realistic timelines and managing customer expectations to avoid overpromising and underdelivering.
                • The need to close open tickets and manage invoices (00:19:06) Encouragement to close open tickets and start new ones to avoid losing money and track customer follow-through.
                • Shortening the timeline through effective dispatch (00:21:47) Suggestion to improve dispatch processes to maximize assets and shorten the timeline for completing jobs.
                • The importance of understanding productivity numbers (00:21:54) Discussion on the need to focus on productivity rather than just increasing the number of cars in the shop.
                • Managing customer expectations and avoiding burnout (00:22:40) The importance of having a comfortable booking schedule and avoiding sudden drops in workload.
                • Dispatching and scheduling to strengths (00:26:46) Discussion on the need to assign jobs to technicians based on their strengths and expertise to maximize efficiency and productivity.
                • The importance of managing stops and starts (00:30:25) Discussion on how interruptions in a technician's work can decrease productivity and the need for proper management of technician schedules.
                • Facility utilization and bay management (00:31:39) The impact of adding more bays to a shop and the importance of considering facility utilization when expanding.
                • Moving away from standalone oil changes (00:34:51) The benefits of booking cars for comprehensive services instead of just oil changes, and the need for better training for general service technicians.
                • The importance of proactive inspections (00:37:39) The benefits of conducting thorough inspections and identifying potential work to be done during a customer's visit.
                • Managing customer expectations (00:39:20) Exploring the concept of honoring the customer's time and offering them the option to have additional work done while their vehicle is in the shop.
                • Taking control and guiding the customer (00:40:14) Emphasizing the need for shop owners to guide customers through the repair process and not assume they have the same knowledge, in order to provide better service and avoid potential issues in the future.
                • The ethical and moral standards in auto repair (00:45:12) The ethical dilemma faced by shop owners in balancing customer service and avoiding unnecessary repairs.

                Thanks to our Partners Shop-Ware and Delphi Technologies

                Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                Connect with the Podcast

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                     

                ]]>

                Being overbooked doesn't necessarily equate to higher productivity or profitability. In this episode, our panel discusses the challenges and impact of being overbooked in the automotive repair industry. They emphasize the importance of understanding productivity numbers, managing customer expectations, avoiding burnout for the team, optimizing scheduling, and utilizing technicians' strengths. Think twice before you boast about being overbooked!

                Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE

                Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE.

                Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE.

                Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast. Listen to Chris' previous episodes HERE

                Show Notes:

                • Watch Video Episode 
                • Understanding Overbooking (00:00:01) Discussion on the meaning of being overbooked and the importance of understanding productivity numbers.
                • Avoiding Burnout for the Team (00:01:08) Exploration of the impact of being overbooked on the team and strategies to avoid burnout.
                • Charging for Inspections (00:05:22) Highlighting the importance of charging for inspections and not undervaluing the work done.
                • Customer Expectations and Scheduling (00:09:24) Discussion on the difference between shop expectations and customer expectations regarding scheduling and timelines.
                • Under Promising and Over Delivering (00:12:09) Setting realistic timelines and managing customer expectations to avoid overpromising and underdelivering.
                • The need to close open tickets and manage invoices (00:19:06) Encouragement to close open tickets and start new ones to avoid losing money and track customer follow-through.
                • Shortening the timeline through effective dispatch (00:21:47) Suggestion to improve dispatch processes to maximize assets and shorten the timeline for completing jobs.
                • The importance of understanding productivity numbers (00:21:54) Discussion on the need to focus on productivity rather than just increasing the number of cars in the shop.
                • Managing customer expectations and avoiding burnout (00:22:40) The importance of having a comfortable booking schedule and avoiding sudden drops in workload.
                • Dispatching and scheduling to strengths (00:26:46) Discussion on the need to assign jobs to technicians based on their strengths and expertise to maximize efficiency and productivity.
                • The importance of managing stops and starts (00:30:25) Discussion on how interruptions in a technician's work can decrease productivity and the need for proper management of technician schedules.
                • Facility utilization and bay management (00:31:39) The impact of adding more bays to a shop and the importance of considering facility utilization when expanding.
                • Moving away from standalone oil changes (00:34:51) The benefits of booking cars for comprehensive services instead of just oil changes, and the need for better training for general service technicians.
                • The importance of proactive inspections (00:37:39) The benefits of conducting thorough inspections and identifying potential work to be done during a customer's visit.
                • Managing customer expectations (00:39:20) Exploring the concept of honoring the customer's time and offering them the option to have additional work done while their vehicle is in the shop.
                • Taking control and guiding the customer (00:40:14) Emphasizing the need for shop owners to guide customers through the repair process and not assume they have the same knowledge, in order to provide better service and avoid potential issues in the future.
                • The ethical and moral standards in auto repair (00:45:12) The ethical dilemma faced by shop owners in balancing customer service and avoiding unnecessary repairs.

                Thanks to our Partners Shop-Ware and Delphi Technologies

                Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                Connect with the Podcast

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                     

                ]]>                13b2836d-f97f-4d7b-8749-c5014cc263f8Thu, 03 Aug 2023 00:15:00 -040046:48falsefull339339                Scan Tool Webinar Live with Matt Fanslow, Keith Perkins, Tanner Brandt and Richard Falco [E094] - Automotive Field TheoryScan Tool Webinar Live with Matt Fanslow, Keith Perkins, Tanner Brandt and Richard Falco [E094] - Automotive Field TheoryTake a deep dive into the world of scan tools with Matt Fanslow, Keith Perkins, Tanner Brandt, and Richard Falco. Together they discuss choosing the right scan tool, maximizing scan tool usage, aftermarket vs. factory scan tools, the power of scan data, subscription fees, the future of diagnostics, AND MORE!

                Show Notes:

                • Watch Full Video
                • The best scan tool? (00:02:22) Discussion on the different types of scan tools and their suitability for specific tasks, such as graphing or coding.
                • Factors to consider when choosing a scan tool (00:05:09) Consideration of the specific needs of the job, including the type of vehicle and the required functionalities, when selecting a scan tool.
                • Increase in non-drivability issues (00:06:51) Discussion about the growing number of non-drivability issues in vehicles, such as electrical, electronic, and climate control problems.
                • Underutilization of scan tools (00:08:23) The importance of utilizing the full potential of scan tools and highlights the lack of knowledge and usage among technicians.
                • Importance of following service procedures (00:10:39) The discussion revolves around the consequences of not following service procedures, leading to shortages of parts and damage to vehicle components.
                • The difference between aftermarket and factory scan tools (00:14:04) Explains the difference in network topology and module pinging between aftermarket and factory scan tools.
                • Module topography and caution with aftermarket scan tools (00:15:26) Discusses the addition of module topography in some scan tools and warns against relying solely on aftermarket scan tools for network layout.
                • Challenges with J 2534 Device vs. Factory OEM Interface (00:23:09) The difficulties of using a J 2534 device instead of the factory interface for vehicle diagnostics and repairs.
                • Communication Challenges in the Automotive Industry (00:27:34) The complex communication networks and different teams involved in engineering and dealership software in car companies.
                • Aftermarket tools for relative compression test (00:30:06) Exploration of aftermarket tools, specifically the E-Scan Elite by ATS, that can perform a relative compression test.
                • Determining the number of modules in a car (00:32:17) Methods for figuring out the number of modules in a car, including using the VIN, RPO codes, and factory scan tools or service information.
                • Throttle Position and Tuners (00:36:01) Discussion on using average throttle position to detect tuners in Chrysler vehicles.
                • Deleted Engines and Missing AFM (00:36:57) Exploration of issues with deleted engines and missing AFM codes after reprogramming.
                • Scan Data and Power Complaints (00:39:25) Using scan data and the ATG calculator to determine if a car has a power issue.
                • The climbing subscription fees (00:43:19) Discussion on the possibility of group buys or legislation to address increasing subscription fees for tools.
                • Nissan V2 repairs (00:45:40) Issues with repairing Nissan V2 vehicles, including the unavailability of certain parts and the need for extensive work.
                • The problem with JLR devices (00:50:59) Discussion about the issues with JLR devices and the only devices that work for JLR diagnostics.
                • Manufacturers locking out aftermarket tools (00:51:53) Clarification that no manufacturers are planning on locking out aftermarket tools, but security gateways may cause some functions to not work temporarily.
                • Expert mode on VW Audi Snap-on Zeus (00:54:08) Advice on using expert mode on VW Audi Snap-on Zeus and the availability of interfaces and online scan tools for newer models.
                • Problems caused by non-factory tooling (00:57:50) Discussion about the daily challenges of fixing BMWs due to problems caused by non-factory tooling.
                • Remote programming and scam tool manufacturers (00:59:29) Exploration of the rise of remote programming services offered by scam tool manufacturers and the potential risks involved.
                • Recovering modules and dealing with software numbers (01:02:11) Explanation of the process of recovering modules, including the use of factory as-built data and dealing with software numbers that have been tampered with.
                • The use of Forscan for programming (01:04:45) Discussion on the use of Forscan for programming and how it can be helpful in manipulating as-built data.
                • Missing as-built data (01:07:17) Discussion on missing as-built data and the possibility of it being a result of a file upload error.
                • Finding and purchasing a Mercedes factory scan tool (01:11:52) Discussion on resources and process for acquiring a Mercedes factory scan tool, including the need for a separate credit card.
                • Accessing service information and becoming a staff member (01:12:24) Exploration of resources for service information, including the importance of becoming a staff member and accessing knowledge articles on the CRM landing page.
                • Ford light and vehicle security professional credentials (01:14:03) Discussion on the Ford light tool, its features, pricing, and the addition of PATS programming. Mention of vehicle security professional credentials and insurance requirements.
                • The insurance agent issue (01:20:26) Explains the problem of using the wrong insurance agent when trying to get insurance for a mobile diagnostic business.
                • Using scan tools for non-drivability issues (01:21:40) Discusses the importance of using scan tools to diagnose electrical, body, and comfort access problems in vehicles.
                • Troubleshooting HVAC module issue (01:23:57) Describes a case study of a common problem with the AC compressor clutch and how to use scan data to determine if the HVAC module is the issue.
                • The AC Compressor Code (01:27:00) Explains how clearing a code can temporarily fix the AC compressor, but the code will turn off the compressor again when it sets.
                • Aftermarket Blower Motor Speed Controller (01:27:54) Warns against using aftermarket speed controllers for blower motors, as they can cause the AC to stop working.
                • Using Data PIDs for Diagnosis (01:28:45) Discusses how data PIDs can be used to diagnose issues with starter request, ignition, and immobilizer systems.
                • The importance of vehicle door configuration (01:34:16) Explains how vehicle door configuration data can indicate if someone has tampered with the doors or disabled certain features.
                • The impact of affordable scan tools (01:35:12) Discusses how affordable scan tools can lead to inexperienced individuals causing problems by disabling features like TPMS.
                • The shift in focus for scan tool companies (01:37:14) Explores how scan tool companies are prioritizing coding capabilities over graphing capabilities due to the increasing complexity of vehicle modules.
                • The cable compatibility issue (01:41:52) Discussion about the USB cable compatibility for the VCI tool and the potential risks of using other cables.
                • Possible future updates in scan tools (01:43:36) Suggestion to create a platform to list the known scan tool functions and the challenges of keeping up with updates.

                Thanks to our Partner, NAPA AUTOTECH napaautotech.com

                Email Matt: mattfanslowpodcast@gmail.com

                Diagnosing the Aftermarket A - Z YouTube Channel HERE


                ]]>                Take a deep dive into the world of scan tools with Matt Fanslow, Keith Perkins, Tanner Brandt, and Richard Falco. Together they discuss choosing the right scan tool, maximizing scan tool usage, aftermarket vs. factory scan tools, the power of scan data, subscription fees, the future of diagnostics, AND MORE!

                Show Notes:

                • Watch Full Video
                • The best scan tool? (00:02:22) Discussion on the different types of scan tools and their suitability for specific tasks, such as graphing or coding.
                • Factors to consider when choosing a scan tool (00:05:09) Consideration of the specific needs of the job, including the type of vehicle and the required functionalities, when selecting a scan tool.
                • Increase in non-drivability issues (00:06:51) Discussion about the growing number of non-drivability issues in vehicles, such as electrical, electronic, and climate control problems.
                • Underutilization of scan tools (00:08:23) The importance of utilizing the full potential of scan tools and highlights the lack of knowledge and usage among technicians.
                • Importance of following service procedures (00:10:39) The discussion revolves around the consequences of not following service procedures, leading to shortages of parts and damage to vehicle components.
                • The difference between aftermarket and factory scan tools (00:14:04) Explains the difference in network topology and module pinging between aftermarket and factory scan tools.
                • Module topography and caution with aftermarket scan tools (00:15:26) Discusses the addition of module topography in some scan tools and warns against relying solely on aftermarket scan tools for network layout.
                • Challenges with J 2534 Device vs. Factory OEM Interface (00:23:09) The difficulties of using a J 2534 device instead of the factory interface for vehicle diagnostics and repairs.
                • Communication Challenges in the Automotive Industry (00:27:34) The complex communication networks and different teams involved in engineering and dealership software in car companies.
                • Aftermarket tools for relative compression test (00:30:06) Exploration of aftermarket tools, specifically the E-Scan Elite by ATS, that can perform a relative compression test.
                • Determining the number of modules in a car (00:32:17) Methods for figuring out the number of modules in a car, including using the VIN, RPO codes, and factory scan tools or service information.
                • Throttle Position and Tuners (00:36:01) Discussion on using average throttle position to detect tuners in Chrysler vehicles.
                • Deleted Engines and Missing AFM (00:36:57) Exploration of issues with deleted engines and missing AFM codes after reprogramming.
                • Scan Data and Power Complaints (00:39:25) Using scan data and the ATG calculator to determine if a car has a power issue.
                • The climbing subscription fees (00:43:19) Discussion on the possibility of group buys or legislation to address increasing subscription fees for tools.
                • Nissan V2 repairs (00:45:40) Issues with repairing Nissan V2 vehicles, including the unavailability of certain parts and the need for extensive work.
                • The problem with JLR devices (00:50:59) Discussion about the issues with JLR devices and the only devices that work for JLR diagnostics.
                • Manufacturers locking out aftermarket tools (00:51:53) Clarification that no manufacturers are planning on locking out aftermarket tools, but security gateways may cause some functions to not work temporarily.
                • Expert mode on VW Audi Snap-on Zeus (00:54:08) Advice on using expert mode on VW Audi Snap-on Zeus and the availability of interfaces and online scan tools for newer models.
                • Problems caused by non-factory tooling (00:57:50) Discussion about the daily challenges of fixing BMWs due to problems caused by non-factory tooling.
                • Remote programming and scam tool manufacturers (00:59:29) Exploration of the rise of remote programming services offered by scam tool manufacturers and the potential risks involved.
                • Recovering modules and dealing with software numbers (01:02:11) Explanation of the process of recovering modules, including the use of factory as-built data and dealing with software numbers that have been tampered with.
                • The use of Forscan for programming (01:04:45) Discussion on the use of Forscan for programming and how it can be helpful in manipulating as-built data.
                • Missing as-built data (01:07:17) Discussion on missing as-built data and the possibility of it being a result of a file upload error.
                • Finding and purchasing a Mercedes factory scan tool (01:11:52) Discussion on resources and process for acquiring a Mercedes factory scan tool, including the need for a separate credit card.
                • Accessing service information and becoming a staff member (01:12:24) Exploration of resources for service information, including the importance of becoming a staff member and accessing knowledge articles on the CRM landing page.
                • Ford light and vehicle security professional credentials (01:14:03) Discussion on the Ford light tool, its features, pricing, and the addition of PATS programming. Mention of vehicle security professional credentials and insurance requirements.
                • The insurance agent issue (01:20:26) Explains the problem of using the wrong insurance agent when trying to get insurance for a mobile diagnostic business.
                • Using scan tools for non-drivability issues (01:21:40) Discusses the importance of using scan tools to diagnose electrical, body, and comfort access problems in vehicles.
                • Troubleshooting HVAC module issue (01:23:57) Describes a case study of a common problem with the AC compressor clutch and how to use scan data to determine if the HVAC module is the issue.
                • The AC Compressor Code (01:27:00) Explains how clearing a code can temporarily fix the AC compressor, but the code will turn off the compressor again when it sets.
                • Aftermarket Blower Motor Speed Controller (01:27:54) Warns against using aftermarket speed controllers for blower motors, as they can cause the AC to stop working.
                • Using Data PIDs for Diagnosis (01:28:45) Discusses how data PIDs can be used to diagnose issues with starter request, ignition, and immobilizer systems.
                • The importance of vehicle door configuration (01:34:16) Explains how vehicle door configuration data can indicate if someone has tampered with the doors or disabled certain features.
                • The impact of affordable scan tools (01:35:12) Discusses how affordable scan tools can lead to inexperienced individuals causing problems by disabling features like TPMS.
                • The shift in focus for scan tool companies (01:37:14) Explores how scan tool companies are prioritizing coding capabilities over graphing capabilities due to the increasing complexity of vehicle modules.
                • The cable compatibility issue (01:41:52) Discussion about the USB cable compatibility for the VCI tool and the potential risks of using other cables.
                • Possible future updates in scan tools (01:43:36) Suggestion to create a platform to list the known scan tool functions and the challenges of keeping up with updates.

                Thanks to our Partner, NAPA AUTOTECH napaautotech.com

                Email Matt: mattfanslowpodcast@gmail.com

                Diagnosing the Aftermarket A - Z YouTube Channel HERE


                ]]>                f7fc6877-42c5-4fd9-bb9e-e78956019e3aWed, 02 Aug 2023 00:15:00 -040001:44:52falsebonus                The Power of Negative Keywords in Your Google Ads Campaigns [E059] - The Auto Repair Marketing PodcastThe Power of Negative Keywords in Your Google Ads Campaigns [E059] - The Auto Repair Marketing PodcastYou may often think about the terms you want your auto repair shop’s Google Ads to display for, but do you ever think about the terms you DON’T want them to display for? Every day shops waste money on irrelevant clicks on their pay-per-click ads. But it doesn’t have to be that way. Listen in to this short episode about the power of negative keywords.

                Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                Show Notes with Timestamps

                • (00:01:13) Explanation of the value and effectiveness of Google Ads for auto repair shops.
                • (00:02:28) Explanation of negative keywords and how they can prevent ads from displaying for irrelevant search queries.
                • (00:04:31) Discussion on the impact of ad quality score on the cost and placement of ads, and the importance of optimizing ads for better results.
                • Negative Keywords and Ad Quality Score (00:07:37) Explains how negative keywords can improve ad quality score and prioritize ads based on relevance.
                • Finding Negative Keywords in Google Ad Console (00:08:32) Discusses how to find negative keywords using the search query report in the Google Ad Console.
                • Using Negative Keywords for Competitors and Brand Names (00:11:44) Covers the importance of using negative keywords for competitor names and brand names to avoid irrelevant ad displays.
                • Customer Acquisition Campaign (00:14:14) Setting up a campaign to attract new clients to an auto repair shop and using negative keywords to exclude job-related searches.
                • Hiring Campaign (00:14:14) Creating a separate campaign to target job seekers and using positive keywords related to auto repair jobs and careers.
                • Importance of Checking Negative Keywords (00:15:04) The significance of regularly reviewing and discussing negative keywords with the person managing your Google Ads campaign.

                How To Get In Touch

                Group - Auto Repair Marketing Mastermind

                Website - shopmarketingpros.com 

                Facebook - facebook.com/shopmarketingpros 

                Get the Book - shopmarketingpros.com/book

                Instagram - @shopmarketingpros 

                Questions/Ideas - podcast@shopmarketingpros.com

                ]]>                You may often think about the terms you want your auto repair shop’s Google Ads to display for, but do you ever think about the terms you DON’T want them to display for? Every day shops waste money on irrelevant clicks on their pay-per-click ads. But it doesn’t have to be that way. Listen in to this short episode about the power of negative keywords.

                Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

                Show Notes with Timestamps

                • (00:01:13) Explanation of the value and effectiveness of Google Ads for auto repair shops.
                • (00:02:28) Explanation of negative keywords and how they can prevent ads from displaying for irrelevant search queries.
                • (00:04:31) Discussion on the impact of ad quality score on the cost and placement of ads, and the importance of optimizing ads for better results.
                • Negative Keywords and Ad Quality Score (00:07:37) Explains how negative keywords can improve ad quality score and prioritize ads based on relevance.
                • Finding Negative Keywords in Google Ad Console (00:08:32) Discusses how to find negative keywords using the search query report in the Google Ad Console.
                • Using Negative Keywords for Competitors and Brand Names (00:11:44) Covers the importance of using negative keywords for competitor names and brand names to avoid irrelevant ad displays.
                • Customer Acquisition Campaign (00:14:14) Setting up a campaign to attract new clients to an auto repair shop and using negative keywords to exclude job-related searches.
                • Hiring Campaign (00:14:14) Creating a separate campaign to target job seekers and using positive keywords related to auto repair jobs and careers.
                • Importance of Checking Negative Keywords (00:15:04) The significance of regularly reviewing and discussing negative keywords with the person managing your Google Ads campaign.

                How To Get In Touch

                Group - Auto Repair Marketing Mastermind

                Website - shopmarketingpros.com 

                Facebook - facebook.com/shopmarketingpros 

                Get the Book - shopmarketingpros.com/book

                Instagram - @shopmarketingpros 

                Questions/Ideas - podcast@shopmarketingpros.com

                ]]>                9a4c9cd6-f4a5-4a6c-82b9-676fa82bfc3bWed, 02 Aug 2023 00:15:00 -040016:11falsebonus                From Mom and Pop to Multi Shop Owners [RR 871]From Mom and Pop to Multi Shop Owners

                Recorded Live at the 2023 Institute Summit in St Petersburg, Florida, Jeannie and David Light, the dynamic duo behind Lighthouse Auto Repair in Manteo, North Carolina, discuss their business, challenges they face, and their recent expansion to a second shop. They also share their experience with joining a coaching program. The coaching program had a significant impact on their sales, with their revenue nearly doubling in the year after joining. Find out how they transitioned from a 'mom and pop' shop to successful multi shop owners.

                Jeannie and David Light, Lighthouse Auto Repair, Manteo, NC. Jeannie and David's previous episode HERE

                Show Notes

                • Watch Full Video Episode
                • The husband and wife relationship (00:03:27) Discussion about the dynamics of working together as a married couple and the trust that comes with it.
                • Opening a second shop (00:03:37) The process of opening a second shop and the challenges they faced, including finding technicians and affordable housing.
                • The parking lot renovation (00:08:14) The Lights want to redo their parking lot to improve its condition and complete the look of their shop.
                • Hiring a specialist for Euro cars (00:08:39) They are excited about hiring a new technician who specializes in Euro cars to alleviate their workload.
                • Considering expansion to the beach (00:12:25) The Lights express interest in moving their business to the beach area, as they see it as a potential market to approach.
                • The benefits of joining a coaching program (00:16:56) Discussion about the decision to join a coaching program and the positive impact it had on their business.
                • The importance of coaching and continuous learning (00:19:09) Emphasizes the value of having a coach and the impact it had on their business, as well as the importance of ongoing training and education.
                • The superpower of being level (00:25:51) Discussion about how David Light is known for being level-headed and steady in his approach, even in challenging situations.
                • The superpower of numbers (00:26:31) Jeanie Light's superpower is her ability to analyze and understand numbers, which is valuable in running the business.
                • The recharge of attending conferences (00:27:58) The Lights discuss how attending conferences like the Institute Summit helps them recharge, gain perspective, and tackle new projects.

                Thanks to our Partner, NAPA AUTO CARE

                Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>

                Recorded Live at the 2023 Institute Summit in St Petersburg, Florida, Jeannie and David Light, the dynamic duo behind Lighthouse Auto Repair in Manteo, North Carolina, discuss their business, challenges they face, and their recent expansion to a second shop. They also share their experience with joining a coaching program. The coaching program had a significant impact on their sales, with their revenue nearly doubling in the year after joining. Find out how they transitioned from a 'mom and pop' shop to successful multi shop owners.

                Jeannie and David Light, Lighthouse Auto Repair, Manteo, NC. Jeannie and David's previous episode HERE

                Show Notes

                • Watch Full Video Episode
                • The husband and wife relationship (00:03:27) Discussion about the dynamics of working together as a married couple and the trust that comes with it.
                • Opening a second shop (00:03:37) The process of opening a second shop and the challenges they faced, including finding technicians and affordable housing.
                • The parking lot renovation (00:08:14) The Lights want to redo their parking lot to improve its condition and complete the look of their shop.
                • Hiring a specialist for Euro cars (00:08:39) They are excited about hiring a new technician who specializes in Euro cars to alleviate their workload.
                • Considering expansion to the beach (00:12:25) The Lights express interest in moving their business to the beach area, as they see it as a potential market to approach.
                • The benefits of joining a coaching program (00:16:56) Discussion about the decision to join a coaching program and the positive impact it had on their business.
                • The importance of coaching and continuous learning (00:19:09) Emphasizes the value of having a coach and the impact it had on their business, as well as the importance of ongoing training and education.
                • The superpower of being level (00:25:51) Discussion about how David Light is known for being level-headed and steady in his approach, even in challenging situations.
                • The superpower of numbers (00:26:31) Jeanie Light's superpower is her ability to analyze and understand numbers, which is valuable in running the business.
                • The recharge of attending conferences (00:27:58) The Lights discuss how attending conferences like the Institute Summit helps them recharge, gain perspective, and tackle new projects.

                Thanks to our Partner, NAPA AUTO CARE

                Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>                42668393-2231-494a-a76d-4ea2d1118ec1Tue, 01 Aug 2023 00:15:00 -040029:05falsefull871871                Unlocking Your Auto Repair Shop's Potential: Overcoming Barriers to Coaching and Embracing Growth [E123] - Chris Cotton Weekly BlitzUnlocking Your Auto Repair Shop's Potential: Overcoming Barriers to Coaching and Embracing Growth [E123] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

                https://shopmarketingpros.com/chris/

                Check out their podcast here:

                https://autorepairmarketing.captivate.fm/

                If you would like to join their private facebook group go here:

                https://www.facebook.com/groups/autorepairmarketingmastermind

                Are you struggling to take your auto repair shop to the next level? Wondering how coaching can benefit your business? Coach Chris Cotton has the answers you need in this engaging podcast episode. He shares his personal journey and the barriers he faced in the industry, highlighting the importance of coaching.

                But what are these barriers? Financial constraints, lack of time, skepticism, and reluctance to change are just a few. Coach Cotton offers practical solutions, from exploring affordable alternatives like webinars and networking events to implementing time management strategies and gradually embracing change.

                However, the most valuable lesson from this podcast is the importance of overcoming pride and seeking guidance. Coach Cotton reminds us that even successful athletes like LeBron James and Tom Brady have coaches to help them reach the next level. So, why not you? Don't miss out on increased profits, improved customer satisfaction, and reduced stress levels. Take the leap and reach out for help today!


                [00:01:03] Introduction and Overview of the Podcast This topic covers the purpose and content of the podcast, including industry knowledge, business innovation, and practical business strategies.


                [00:02:12] How Coach Chris Cotton Got into Coaching Coach Chris Cotton shares his journey from being a service advisor to a manager to a store owner, and how he discovered the importance of coaching in improving business metrics.


                [00:04:22] Barriers to Coaching and Ways to Overcome Them This topic discusses the financial constraints, lack of time, skepticism, reluctance to change, and pride and independence that can prevent shop owners from seeking coaching, and provides strategies to overcome these barriers.


                [00:10:39] Importance of Seeking Guidance and Coaching The speaker emphasizes the importance of seeking guidance and coaching for personal and professional growth, using examples of successful athletes who have coaches.


                [00:11:41] Benefits of Coaching for Auto Repair Shop Owners The speaker discusses the potential benefits of coaching for auto repair shop owners, including increased profits, improved customer satisfaction, reduced stress levels, and work-life balance.


                [00:12:50] Closing Remarks and Call to Action The speaker concludes the episode by expressing gratitude to the listeners, thanking the sponsor, and encouraging shop owners to take strategic decisions, educate themselves, and seek continuous improvement.


                Don't forget to rate and review us!

                Connect with Chris:

                chris@autofixsos.com

                940.400.1008

                www.autoshopcoaching.com

                Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                Youtube: https://bit.ly/3ClX0ae


                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

                ]]>                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

                https://shopmarketingpros.com/chris/

                Check out their podcast here:

                https://autorepairmarketing.captivate.fm/

                If you would like to join their private facebook group go here:

                https://www.facebook.com/groups/autorepairmarketingmastermind

                Are you struggling to take your auto repair shop to the next level? Wondering how coaching can benefit your business? Coach Chris Cotton has the answers you need in this engaging podcast episode. He shares his personal journey and the barriers he faced in the industry, highlighting the importance of coaching.

                But what are these barriers? Financial constraints, lack of time, skepticism, and reluctance to change are just a few. Coach Cotton offers practical solutions, from exploring affordable alternatives like webinars and networking events to implementing time management strategies and gradually embracing change.

                However, the most valuable lesson from this podcast is the importance of overcoming pride and seeking guidance. Coach Cotton reminds us that even successful athletes like LeBron James and Tom Brady have coaches to help them reach the next level. So, why not you? Don't miss out on increased profits, improved customer satisfaction, and reduced stress levels. Take the leap and reach out for help today!


                [00:01:03] Introduction and Overview of the Podcast This topic covers the purpose and content of the podcast, including industry knowledge, business innovation, and practical business strategies.


                [00:02:12] How Coach Chris Cotton Got into Coaching Coach Chris Cotton shares his journey from being a service advisor to a manager to a store owner, and how he discovered the importance of coaching in improving business metrics.


                [00:04:22] Barriers to Coaching and Ways to Overcome Them This topic discusses the financial constraints, lack of time, skepticism, reluctance to change, and pride and independence that can prevent shop owners from seeking coaching, and provides strategies to overcome these barriers.


                [00:10:39] Importance of Seeking Guidance and Coaching The speaker emphasizes the importance of seeking guidance and coaching for personal and professional growth, using examples of successful athletes who have coaches.


                [00:11:41] Benefits of Coaching for Auto Repair Shop Owners The speaker discusses the potential benefits of coaching for auto repair shop owners, including increased profits, improved customer satisfaction, reduced stress levels, and work-life balance.


                [00:12:50] Closing Remarks and Call to Action The speaker concludes the episode by expressing gratitude to the listeners, thanking the sponsor, and encouraging shop owners to take strategic decisions, educate themselves, and seek continuous improvement.


                Don't forget to rate and review us!

                Connect with Chris:

                chris@autofixsos.com

                940.400.1008

                www.autoshopcoaching.com

                Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                Youtube: https://bit.ly/3ClX0ae


                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

                ]]>                9831404f-b198-4a62-a83a-710a6f479cb2Mon, 31 Jul 2023 00:15:00 -040013:40falsebonus                Remodel 1 Year Later: See the Transition, See the Difference [AW 168]Remodel 1 Year Later: See the Transition, See the DifferenceCarm Capriotto visits Scott Felser's shop to showcase the renovations he made since the last visit. They discuss various changes, including adding a door to the parts room, implementing a four-day workweek, and upgrading facilities like a coffee bar and bathroom. They also highlight the overall design and decorations, with input from Scott's wife, new security cameras, new phone system, the positive customer feedback, and Scott's involvement in the "Brakes for Breasts" campaign.

                Scott Felser, Park Ridge Auto Care, Buffalo, NY. Scotts previous episodes HERE

                Show Notes:

                • Watch Full Video Episode
                • “Play Ball” Committed to Community with Scott Felser [AW 105]
                • The shop remodel (00:00:01) Discussion of the renovations made to the shop, including the addition of a door to the parts room and upgrades to the overall appearance and functionality.
                • Improvements to the shop facilities (00:03:37) Discussion of the four-day workweek for technicians, upgraded facilities such as a coffee bar and bathroom.
                • The phones and communication system (00:10:00) Scott discusses the new phone system in the shop, its features, and how it connects to his cell phone.
                • Brakes for Breasts campaign (00:14:41) They discuss Scott's involvement in the Brakes for Breasts campaign.

                Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>                Carm Capriotto visits Scott Felser's shop to showcase the renovations he made since the last visit. They discuss various changes, including adding a door to the parts room, implementing a four-day workweek, and upgrading facilities like a coffee bar and bathroom. They also highlight the overall design and decorations, with input from Scott's wife, new security cameras, new phone system, the positive customer feedback, and Scott's involvement in the "Brakes for Breasts" campaign.

                Scott Felser, Park Ridge Auto Care, Buffalo, NY. Scotts previous episodes HERE

                Show Notes:

                • Watch Full Video Episode
                • “Play Ball” Committed to Community with Scott Felser [AW 105]
                • The shop remodel (00:00:01) Discussion of the renovations made to the shop, including the addition of a door to the parts room and upgrades to the overall appearance and functionality.
                • Improvements to the shop facilities (00:03:37) Discussion of the four-day workweek for technicians, upgraded facilities such as a coffee bar and bathroom.
                • The phones and communication system (00:10:00) Scott discusses the new phone system in the shop, its features, and how it connects to his cell phone.
                • Brakes for Breasts campaign (00:14:41) They discuss Scott's involvement in the Brakes for Breasts campaign.

                Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>                190580ab-0212-435e-8c41-31ac664a19adSat, 29 Jul 2023 00:15:00 -040017:13falsefull168168                Paradigm Shift: Predicting Customer Needs with Artificial Intelligence [RR 870]Paradigm Shift: Predicting Customer Needs with Artificial Intelligence

                Dave Schedin and Jorge Antico discuss the importance of showing care and compassion for customers, effective communication, and the use of technology to improve customer service. Did you know technology can help overcome the shortage of qualified staff by providing comprehensive information to service writers, demonstrating expertise, and offering cost-effective maintenance programs? They also emphasize the significance of preventative maintenance in reducing breakdowns and improving customer satisfaction.  They encourage a paradigm shift in the industry to prioritize customer care and proper maintenance.

                Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE

                Jorge Antico, Founder and CEO, Service Intel.

                Show Notes

                • Watch Full Video Episode
                • The importance of love and grace in business (00:01:20) Carm Capriotto discusses the significance of love and grace in business, emphasizing the importance of caring for customers and equating business practices with family values.
                • The role of technology in managing service records (00:05:47) Jorge Antico shares his experience of managing an automotive shop and the challenges he faced with outdated technology in tracking service records, leading him to create Service Intel.
                • Creating a CRM system for recurring maintenance (00:08:26) Jorge Antico explains how he developed a CRM system for recurring maintenance by manually categorizing service records.
                • Efficiency through technology (00:11:06) Using technology and AI, shops can now track and predict maintenance needs, making the entire process more efficient.
                • Preventative maintenance as a business strategy (00:15:50) Encouraging clients to prioritize preventative maintenance can reduce fires and liabilities in the shop, leading to a more successful business.
                • The limitations of diagnostic flowcharts (00:18:39) The lack of validation in diagnostic flowcharts and the importance of theory-based diagnostics.
                • Creating a customer service experience (00:21:43) How to provide a personalized vehicle profile and report to customers, building trust and loyalty.
                • The importance of transmission fluid maintenance (00:25:34) Discussion on the need for regular transmission fluid changes and the impact of not following the recommended maintenance schedule.
                • Implementing service management and creating loyalty (00:27:51) Exploring how implementing service management can create loyalty among customers and improve internal relationships within the business.
                • Overcoming fear of raising prices and embracing preventative maintenance (00:31:02) Addressing the fear of raising prices and the benefits of offering preventative maintenance services to customers for peace of mind and business growth.
                • Customer Retention and Technician Retention (00:34:18) Discussion on the challenges of retaining customers and technicians in the automotive industry.
                • Integration of Service Intel in POS Systems (00:36:47) Exploration of how Service Intel works within point-of-sale systems and the technical aspects of its integration.
                • Efficiency and Predictive Analytics (00:39:44) Explanation of how to systemize and manage the three layers of business (efficiency, preventative maintenance, and repair) using predictive analytics and CRM systems.

                Thanks to our Partners, AAPEX and NAPA TRACS.

                Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                      ]]>

                Dave Schedin and Jorge Antico discuss the importance of showing care and compassion for customers, effective communication, and the use of technology to improve customer service. Did you know technology can help overcome the shortage of qualified staff by providing comprehensive information to service writers, demonstrating expertise, and offering cost-effective maintenance programs? They also emphasize the significance of preventative maintenance in reducing breakdowns and improving customer satisfaction.  They encourage a paradigm shift in the industry to prioritize customer care and proper maintenance.

                Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE

                Jorge Antico, Founder and CEO, Service Intel.

                Show Notes

                • Watch Full Video Episode
                • The importance of love and grace in business (00:01:20) Carm Capriotto discusses the significance of love and grace in business, emphasizing the importance of caring for customers and equating business practices with family values.
                • The role of technology in managing service records (00:05:47) Jorge Antico shares his experience of managing an automotive shop and the challenges he faced with outdated technology in tracking service records, leading him to create Service Intel.
                • Creating a CRM system for recurring maintenance (00:08:26) Jorge Antico explains how he developed a CRM system for recurring maintenance by manually categorizing service records.
                • Efficiency through technology (00:11:06) Using technology and AI, shops can now track and predict maintenance needs, making the entire process more efficient.
                • Preventative maintenance as a business strategy (00:15:50) Encouraging clients to prioritize preventative maintenance can reduce fires and liabilities in the shop, leading to a more successful business.
                • The limitations of diagnostic flowcharts (00:18:39) The lack of validation in diagnostic flowcharts and the importance of theory-based diagnostics.
                • Creating a customer service experience (00:21:43) How to provide a personalized vehicle profile and report to customers, building trust and loyalty.
                • The importance of transmission fluid maintenance (00:25:34) Discussion on the need for regular transmission fluid changes and the impact of not following the recommended maintenance schedule.
                • Implementing service management and creating loyalty (00:27:51) Exploring how implementing service management can create loyalty among customers and improve internal relationships within the business.
                • Overcoming fear of raising prices and embracing preventative maintenance (00:31:02) Addressing the fear of raising prices and the benefits of offering preventative maintenance services to customers for peace of mind and business growth.
                • Customer Retention and Technician Retention (00:34:18) Discussion on the challenges of retaining customers and technicians in the automotive industry.
                • Integration of Service Intel in POS Systems (00:36:47) Exploration of how Service Intel works within point-of-sale systems and the technical aspects of its integration.
                • Efficiency and Predictive Analytics (00:39:44) Explanation of how to systemize and manage the three layers of business (efficiency, preventative maintenance, and repair) using predictive analytics and CRM systems.

                Thanks to our Partners, AAPEX and NAPA TRACS.

                Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                      ]]>                56539951-af8e-4d52-9102-c28296b5eaacFri, 28 Jul 2023 00:15:00 -040042:13falsefull870870                Are You Advertising Efficiently or Inefficiently? [E076] - Business By The NumbersAre You Advertising Efficiently or Inefficiently? [E076] - Business By The NumbersLast episode, I talked about factors that play into calculating customer acquisition cost for your business. This week, I'll explore how you can figure out what an appropriate acquisition cost is for your shop. As usual, it's not a one-size-fits-all answer, but I’ll talk about a few factors that can help you decide:

                • Advertising Spend as a Percentage of Sales: Many successful businesses allocate around 6% of their sales for advertising purposes, but does this apply to all shops?

                • How much free demand does your shop have? From physical visibility to word-of-mouth, what kind of factors to consider when determining how much advertising you need to do.

                • Understanding how customer retention and loyalty relate to customer acquisition cost, especially from the perspective of Average Repair Order (ARO)

                Thanks to our partners, NAPA TRACS and Promotive

                Visit NAPATRACS.com and GoPromotive.com

                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                Visit us Online : www.paarmelis.com

                Email Hunt: podcast@paarmelis.com

                Get a copy of my Book : Download Here

                ]]>                Last episode, I talked about factors that play into calculating customer acquisition cost for your business. This week, I'll explore how you can figure out what an appropriate acquisition cost is for your shop. As usual, it's not a one-size-fits-all answer, but I’ll talk about a few factors that can help you decide:

                • Advertising Spend as a Percentage of Sales: Many successful businesses allocate around 6% of their sales for advertising purposes, but does this apply to all shops?

                • How much free demand does your shop have? From physical visibility to word-of-mouth, what kind of factors to consider when determining how much advertising you need to do.

                • Understanding how customer retention and loyalty relate to customer acquisition cost, especially from the perspective of Average Repair Order (ARO)

                Thanks to our partners, NAPA TRACS and Promotive

                Visit NAPATRACS.com and GoPromotive.com

                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                Visit us Online : www.paarmelis.com

                Email Hunt: podcast@paarmelis.com

                Get a copy of my Book : Download Here

                ]]>                892e2a19-0853-4b4b-b94f-052dd511f9c9Thu, 27 Jul 2023 00:15:00 -040033:40falsebonus                Breaking the Mold: How a Staffing Agency Can Help You Build a Winning Team [THA 338]Breaking the Mold: How a Staffing Agency Can Help You Build a Winning Team

                "There isn't a technician shortage," Said no one ever.

                Please welcome our panel of guests to discuss the topic of recruiting talent with a staffing agency in the automotive industry. Shop owners Kathleen Callahan and Michelle Tansey share their experiences and challenges in finding skilled technicians and how partnering with Promotive, a full-service staffing agency, has been a game-changer for them.  Joelle Pollak and Amy Gerardi, Cofounders of Promotive, discuss the process of understanding individual shop needs, sourcing candidates, and the importance of communication and partnership between the agency and shop owners.

                Kathleen Callahan, Xpertech Auto Repair, Englewood, FL

                Michelle Tansey, Euro Clinic, Santa Clara, CA.

                Joelle Pollak, CoFounder, Promotive. Joelle’s previous episodes HERE

                Amy Gerardi, CoFounder, Promotive.

                Show Notes:

                • Watch Video Episode 
                • The Importance of Outsourcing Recruitment (00:05:19) Kathleen discusses her experience using a staffing agency and the benefits of outsourcing recruitment.
                • Challenges of Finding Skilled Technicians (00:07:16) Michelle talks about the high demand for skilled technicians and the challenges of attracting and retaining talent in the industry.
                • Creating an Attractive Work Environment (00:08:04) The panel discusses the importance of creating an attractive work environment.
                • The recruiting process (00:09:04) Explains how Promotive partners with shops to find the right candidates and the process of understanding the shop's needs and culture.
                • The role of the recruiting team (00:10:09) Promotive writes job descriptions, sources candidates, and maintains a passive network for potential future positions.
                • Partnership and communication (00:16:28) The importance of partnership and communication between the staffing agency and the shop owners to save time and ensure a successful hiring process.
                • Challenges of Finding Good Talent in the Industry (00:18:21) The challenges of finding good talent in the industry and the unfairness of blaming shop owners for employees seeking better opportunities.
                • Constantly Recruiting and the Importance of Always Being Prepared (00:25:25) The importance of constantly recruiting and being prepared for unexpected staff changes in the industry.
                • Benefits of Building Relationships (00:27:33) Exploration of the benefits of building relationships with staffing agencies, such as having access to a pool of skilled candidates and the importance of retention.
                • Responsibility of Shop Owners (00:34:47) Discussion on the role of shop owners in retaining employees and the importance of creating a positive work environment to ensure employee satisfaction and longevity.
                • Recruiting Young Technicians (00:39:20) The importance of recruiting young technicians right out of college and suggests the idea of hiring them as production apprentices.
                • Cost-effectiveness of using a staffing agency (00:45:52) Explains the cost of hiring and recruiting on their own versus using a staffing agency.
                • Hiring and retaining employees (00:47:00) Emphasizes the importance of the shop owner's role in growing the organization and providing benefits to retain employees.

                Thanks to our Partners Shop-Ware and Delphi Technologies

                Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                Connect with the Podcast

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                     

                ]]>

                "There isn't a technician shortage," Said no one ever.

                Please welcome our panel of guests to discuss the topic of recruiting talent with a staffing agency in the automotive industry. Shop owners Kathleen Callahan and Michelle Tansey share their experiences and challenges in finding skilled technicians and how partnering with Promotive, a full-service staffing agency, has been a game-changer for them.  Joelle Pollak and Amy Gerardi, Cofounders of Promotive, discuss the process of understanding individual shop needs, sourcing candidates, and the importance of communication and partnership between the agency and shop owners.

                Kathleen Callahan, Xpertech Auto Repair, Englewood, FL

                Michelle Tansey, Euro Clinic, Santa Clara, CA.

                Joelle Pollak, CoFounder, Promotive. Joelle’s previous episodes HERE

                Amy Gerardi, CoFounder, Promotive.

                Show Notes:

                • Watch Video Episode 
                • The Importance of Outsourcing Recruitment (00:05:19) Kathleen discusses her experience using a staffing agency and the benefits of outsourcing recruitment.
                • Challenges of Finding Skilled Technicians (00:07:16) Michelle talks about the high demand for skilled technicians and the challenges of attracting and retaining talent in the industry.
                • Creating an Attractive Work Environment (00:08:04) The panel discusses the importance of creating an attractive work environment.
                • The recruiting process (00:09:04) Explains how Promotive partners with shops to find the right candidates and the process of understanding the shop's needs and culture.
                • The role of the recruiting team (00:10:09) Promotive writes job descriptions, sources candidates, and maintains a passive network for potential future positions.
                • Partnership and communication (00:16:28) The importance of partnership and communication between the staffing agency and the shop owners to save time and ensure a successful hiring process.
                • Challenges of Finding Good Talent in the Industry (00:18:21) The challenges of finding good talent in the industry and the unfairness of blaming shop owners for employees seeking better opportunities.
                • Constantly Recruiting and the Importance of Always Being Prepared (00:25:25) The importance of constantly recruiting and being prepared for unexpected staff changes in the industry.
                • Benefits of Building Relationships (00:27:33) Exploration of the benefits of building relationships with staffing agencies, such as having access to a pool of skilled candidates and the importance of retention.
                • Responsibility of Shop Owners (00:34:47) Discussion on the role of shop owners in retaining employees and the importance of creating a positive work environment to ensure employee satisfaction and longevity.
                • Recruiting Young Technicians (00:39:20) The importance of recruiting young technicians right out of college and suggests the idea of hiring them as production apprentices.
                • Cost-effectiveness of using a staffing agency (00:45:52) Explains the cost of hiring and recruiting on their own versus using a staffing agency.
                • Hiring and retaining employees (00:47:00) Emphasizes the importance of the shop owner's role in growing the organization and providing benefits to retain employees.

                Thanks to our Partners Shop-Ware and Delphi Technologies

                Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                Connect with the Podcast

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                     

                ]]>                563a442a-df27-4889-90d2-f9ee5c5a5b98Thu, 27 Jul 2023 00:15:00 -040050:03falsefull338338                Compare "The Bear" with Carm Capriotto [E093] - Automotive Field TheoryCompare "The Bear" with Carm Capriotto [E093] - Automotive Field TheoryMatt Fanslow is joined by Remarkable Results Radio Host, Carm Capriotto to discuss the TV show "The Bear" and its relevance to their experiences in the automotive industry. They highlight character development, the challenges of running a business, and the importance of purpose in driving actions. They also discuss the significance of uniforms, creating a positive service experience, and the need for respect and professionalism in the industry. They reflect on the transformation of characters in the show and how it relates to their own industry. Overall, they find the TV show relatable to their own experiences and encourage listeners to watch it for inspiration and self-improvement.

                • Watch Full Video Episode
                • The relevance of "The Bear" TV show (00:00:43) Discussion about the show "The Bear" and its resonance with their experiences in the automotive industry.
                • Parallel between small hobbyist shop and top-tier shop (00:04:33) 
                • The importance of purpose in the show (00:05:42) Highlighting the significance of purpose as a central theme in the show, particularly in season two.
                • The evolution of Carmy as an owner (00:09:03) 
                • The importance of discipline and customer service (00:11:01) Observations on the discipline and customer service practices showcased in the TV show "The Bear" and how they can be applied to running a better automotive repair show
                • Providing exceptional service experience (00:17:12) Realizing that fixing the car right the first time is not enough.
                • Creating meaning in uniforms (00:19:14) Exploring ways to give uniforms meaning and recognition, similar to the chef jacket in the show "Bar Rescue."
                • The Bear transformation (00:24:03) Discussion about the transformation of "The Bear" restaurant and its impact on the main character's life.
                • Unreasonable Hospitality book (00:25:20) Mention of the book "Unreasonable Hospitality" and its relevance to the automotive industry.
                • Creating a memorable customer experience (00:28:03) Exploration of how top restaurants and shops create a memorable customer experience and the importance of cleanliness, integrity, and respect.
                • The grind of starting a business (00:31:44) 
                • The success and redemption of Richie (00:32:41) Talking about Richie's journey and growth as a chef in the TV show "The Bear."
                • The importance of respect in the industry (00:35:48) Exploring the need for mutual respect and professionalism in the automotive industry.
                • Marcus learns from Lucas, a renowned pastry chef (00:39:45) Marcus goes to England to work with Lucas and learns about the importance of hard work and dedication in becoming a skilled chef.
                • Inspiration and growth in the automotive industry (00:41:51) Discussion about the inspiration and growth of individuals in the automotive industry, with examples of John Thornton and Eric Ziegler.
                • The importance of quality parts and equipment (00:46:38) Discussion on the parallels between a high-quality restaurant and an auto repair shop, emphasizing the need for skilled technicians and reliable parts and equipment.
                • The consequences of cutting corners (00:48:16) Exploration of how taking shortcuts and using cheap parts can lead to negative outcomes for repair shops, including warranty issues and loss of customers.
                • The significance of clean books and legitimate business practices (00:49:01) Highlighting the importance of maintaining clean financial records and operating a legitimate business to achieve success.
                • Seeing personal growth in employees (00:55:07) The satisfaction of witnessing employees embrace the company's philosophy and grow personally.
                • Appreciating the industry (00:55:48) Encouragement to watch "The Bear" and appreciate the relatable material, leading to personal and professional growth.
                • What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

                Carm Capriotto

                Remarkable Results Radio Podcast

                carm@remarkableresults.biz

                Thanks to our Partner, NAPA AUTOTECH napaautotech.com

                Email Matt: mattfanslowpodcast@gmail.com

                Diagnosing the Aftermarket A - Z YouTube Channel HERE


                ]]>                Matt Fanslow is joined by Remarkable Results Radio Host, Carm Capriotto to discuss the TV show "The Bear" and its relevance to their experiences in the automotive industry. They highlight character development, the challenges of running a business, and the importance of purpose in driving actions. They also discuss the significance of uniforms, creating a positive service experience, and the need for respect and professionalism in the industry. They reflect on the transformation of characters in the show and how it relates to their own industry. Overall, they find the TV show relatable to their own experiences and encourage listeners to watch it for inspiration and self-improvement.

                • Watch Full Video Episode
                • The relevance of "The Bear" TV show (00:00:43) Discussion about the show "The Bear" and its resonance with their experiences in the automotive industry.
                • Parallel between small hobbyist shop and top-tier shop (00:04:33) 
                • The importance of purpose in the show (00:05:42) Highlighting the significance of purpose as a central theme in the show, particularly in season two.
                • The evolution of Carmy as an owner (00:09:03) 
                • The importance of discipline and customer service (00:11:01) Observations on the discipline and customer service practices showcased in the TV show "The Bear" and how they can be applied to running a better automotive repair show
                • Providing exceptional service experience (00:17:12) Realizing that fixing the car right the first time is not enough.
                • Creating meaning in uniforms (00:19:14) Exploring ways to give uniforms meaning and recognition, similar to the chef jacket in the show "Bar Rescue."
                • The Bear transformation (00:24:03) Discussion about the transformation of "The Bear" restaurant and its impact on the main character's life.
                • Unreasonable Hospitality book (00:25:20) Mention of the book "Unreasonable Hospitality" and its relevance to the automotive industry.
                • Creating a memorable customer experience (00:28:03) Exploration of how top restaurants and shops create a memorable customer experience and the importance of cleanliness, integrity, and respect.
                • The grind of starting a business (00:31:44) 
                • The success and redemption of Richie (00:32:41) Talking about Richie's journey and growth as a chef in the TV show "The Bear."
                • The importance of respect in the industry (00:35:48) Exploring the need for mutual respect and professionalism in the automotive industry.
                • Marcus learns from Lucas, a renowned pastry chef (00:39:45) Marcus goes to England to work with Lucas and learns about the importance of hard work and dedication in becoming a skilled chef.
                • Inspiration and growth in the automotive industry (00:41:51) Discussion about the inspiration and growth of individuals in the automotive industry, with examples of John Thornton and Eric Ziegler.
                • The importance of quality parts and equipment (00:46:38) Discussion on the parallels between a high-quality restaurant and an auto repair shop, emphasizing the need for skilled technicians and reliable parts and equipment.
                • The consequences of cutting corners (00:48:16) Exploration of how taking shortcuts and using cheap parts can lead to negative outcomes for repair shops, including warranty issues and loss of customers.
                • The significance of clean books and legitimate business practices (00:49:01) Highlighting the importance of maintaining clean financial records and operating a legitimate business to achieve success.
                • Seeing personal growth in employees (00:55:07) The satisfaction of witnessing employees embrace the company's philosophy and grow personally.
                • Appreciating the industry (00:55:48) Encouragement to watch "The Bear" and appreciate the relatable material, leading to personal and professional growth.
                • What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

                Carm Capriotto

                Remarkable Results Radio Podcast

                carm@remarkableresults.biz

                Thanks to our Partner, NAPA AUTOTECH napaautotech.com

                Email Matt: mattfanslowpodcast@gmail.com

                Diagnosing the Aftermarket A - Z YouTube Channel HERE


                ]]>                a451c30e-220e-4744-821a-9179e4ed8561Wed, 26 Jul 2023 00:15:00 -040057:27falsebonus                Getting Ready For The 2023 Fall Conference Season [E058] - The Auto Repair Marketing PodcastGetting Ready For The 2023 Fall Conference Season [E058] - The Auto Repair Marketing PodcastThank you to our friends at RepairPal for providing this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.

                Brian and Kim discuss upcoming automotive events and conferences in the fall of 2023. They share their excitement about attending these events and highlight the training and networking opportunities they offer. They conclude the episode by mentioning their plans for the end of the year and thanking listeners for tuning in.

                Show Notes with Timestamps

                • The Fall Conference Season (00:00:10) Discussion about the fall conference season and the opportunity for training in the industry.
                • Marketing for Auto Repair Shops (00:03:35) Introduction to the MARS conference organized by the Institute for Automotive Business Excellence, focusing on marketing for auto repair shops.
                • ASCCA Educational Conference (00:06:13) Information about the ASCCA Educational Conference in Costa Mesa, California, for members of the Automotive Service Council of California.
                • ASTE Conference (00:09:00) Details about the ASTE conference in Raleigh, North Carolina, including the go-kart racing event and marketing classes.
                • BIMRS Conference (00:13:03) Discussion about the BIMRS conference in Dallas for Euro shops.
                • FLACA Accelerate (00:15:08) Discussion about teaching classes in Florida and attending the Florida Autocare Alliance's Accelerate conference in Orlando.
                • TOOLS Conference in the PA (00:17:23) Details about the TOOLS conference held in the Pocono Mountains, including classes, speakers, and family-friendly activities.
                • AAPEX and SEMA in Las Vegas (00:20:13) Brian plans to attend AAPEX and SEMA as a spectator, networking, recording videos, and podcasts, and visiting Joe's Garage.
                • Super Saturday at Mid Atlantic Auto Care Alliance (00:23:49) Upcoming Super Saturday event in Pennsylvania and provides details about the dates and location.
                • Plans for future trips (00:24:48) Discusses the possibility of attending future events and road trips, including a visit to the Northeast area.

                Lagniappe (Books, Links, Other Podcasts, etc)


                How To Get In Touch

                Group - Auto Repair Marketing Mastermind

                Website - shopmarketingpros.com 

                Facebook - facebook.com/shopmarketingpros 

                Get the Book - shopmarketingpros.com/book

                Instagram - @shopmarketingpros 

                Questions/Ideas - podcast@shopmarketingpros.com 

                ]]>                Thank you to our friends at RepairPal for providing this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.

                Brian and Kim discuss upcoming automotive events and conferences in the fall of 2023. They share their excitement about attending these events and highlight the training and networking opportunities they offer. They conclude the episode by mentioning their plans for the end of the year and thanking listeners for tuning in.

                Show Notes with Timestamps

                • The Fall Conference Season (00:00:10) Discussion about the fall conference season and the opportunity for training in the industry.
                • Marketing for Auto Repair Shops (00:03:35) Introduction to the MARS conference organized by the Institute for Automotive Business Excellence, focusing on marketing for auto repair shops.
                • ASCCA Educational Conference (00:06:13) Information about the ASCCA Educational Conference in Costa Mesa, California, for members of the Automotive Service Council of California.
                • ASTE Conference (00:09:00) Details about the ASTE conference in Raleigh, North Carolina, including the go-kart racing event and marketing classes.
                • BIMRS Conference (00:13:03) Discussion about the BIMRS conference in Dallas for Euro shops.
                • FLACA Accelerate (00:15:08) Discussion about teaching classes in Florida and attending the Florida Autocare Alliance's Accelerate conference in Orlando.
                • TOOLS Conference in the PA (00:17:23) Details about the TOOLS conference held in the Pocono Mountains, including classes, speakers, and family-friendly activities.
                • AAPEX and SEMA in Las Vegas (00:20:13) Brian plans to attend AAPEX and SEMA as a spectator, networking, recording videos, and podcasts, and visiting Joe's Garage.
                • Super Saturday at Mid Atlantic Auto Care Alliance (00:23:49) Upcoming Super Saturday event in Pennsylvania and provides details about the dates and location.
                • Plans for future trips (00:24:48) Discusses the possibility of attending future events and road trips, including a visit to the Northeast area.

                Lagniappe (Books, Links, Other Podcasts, etc)


                How To Get In Touch

                Group - Auto Repair Marketing Mastermind

                Website - shopmarketingpros.com 

                Facebook - facebook.com/shopmarketingpros 

                Get the Book - shopmarketingpros.com/book

                Instagram - @shopmarketingpros 

                Questions/Ideas - podcast@shopmarketingpros.com 

                ]]>                7110505f-cffb-445e-8e1e-4a76d074bb07Wed, 26 Jul 2023 00:15:00 -040027:23falsebonus                EV Fire Safety: Exploring Risks and Solutions [RR 869]EV Fire Safety: Exploring Risks and Solutions

                What are the hidden risks associated with Electric Vehicles (EVs)? Multi-shop owner and District Chief of the Troy Fire Department Donnie Hudson and mechanical engineer and Captain of the Troy Fire Department, Pat Durham, discuss the importance of awareness and proper training for EVs. EV fires can be complex and involve risks of corrosion and short circuits. Education and training are crucial for firefighters, first responders, and automotive professionals to ensure EV safety. Working on EVs can also have insurance implications, with potential surcharges. Despite the risks, being prepared and knowledgeable about EVs is critical when handling damaged vehicles.

                Donnie Hudson, Troy Auto Care, Troy, MI. District Fire Chief, Troy Fire Department. Donnie’s previous episodes HERE

                Pat Durham, Captain, Troy Fire Department. StacheD Training.

                Show Notes

                • Watch Full Video Episode
                • The importance of proper towing for EVs (00:05:30) Why EVs should only be towed on a flatbed and the risks of towing them in other ways.
                • The potential dangers of EV fires and battery corrosion (00:02:43) Exploration of the risks associated with EV fires, including the potential for battery corrosion and subsequent fires.
                • The need for training and education on EVs (00:06:42) Discussion on the lack of training for firefighters, first responders, and technicians on EVs, and the importance of staying ahead of the growing popularity of EVs.
                • The surcharge for EVs (00:08:02) Discussion on the insurance surcharge for working on and storing EVs overnight.
                • The safety of EVs after a crash (00:08:44) The increased risk of fire and other catastrophic events in EVs after they have been in a crash.
                • Concerns about aftermarket batteries (00:10:31) The potential risks and dangers associated with aftermarket batteries in EVs.
                • The ineffectiveness of water in extinguishing EV fires (00:17:10) The misconception that water can put out EV fires.
                • The potential risks and limitations of using piercing nozzles (00:21:28)
                • The importance of immediate action after a crash (00:23:52)
                • Inspecting for road debris damage (00:25:38) The impact of road debris on EVs, including the need to inspect for visible damage and the measures taken by manufacturers to protect battery enclosures.
                • Inspecting EV components on a lift (00:27:52) The need for thorough inspections of EV components, such as the battery, wires, connections, and electric motors, and the importance of documenting any issues for customer safety.
                • Importance of understanding high voltage (00:32:25) The need for proper knowledge and safety precautions when working with high voltage in EVs.

                Thanks to our Partner, NAPA AUTO CARE

                Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>

                What are the hidden risks associated with Electric Vehicles (EVs)? Multi-shop owner and District Chief of the Troy Fire Department Donnie Hudson and mechanical engineer and Captain of the Troy Fire Department, Pat Durham, discuss the importance of awareness and proper training for EVs. EV fires can be complex and involve risks of corrosion and short circuits. Education and training are crucial for firefighters, first responders, and automotive professionals to ensure EV safety. Working on EVs can also have insurance implications, with potential surcharges. Despite the risks, being prepared and knowledgeable about EVs is critical when handling damaged vehicles.

                Donnie Hudson, Troy Auto Care, Troy, MI. District Fire Chief, Troy Fire Department. Donnie’s previous episodes HERE

                Pat Durham, Captain, Troy Fire Department. StacheD Training.

                Show Notes

                • Watch Full Video Episode
                • The importance of proper towing for EVs (00:05:30) Why EVs should only be towed on a flatbed and the risks of towing them in other ways.
                • The potential dangers of EV fires and battery corrosion (00:02:43) Exploration of the risks associated with EV fires, including the potential for battery corrosion and subsequent fires.
                • The need for training and education on EVs (00:06:42) Discussion on the lack of training for firefighters, first responders, and technicians on EVs, and the importance of staying ahead of the growing popularity of EVs.
                • The surcharge for EVs (00:08:02) Discussion on the insurance surcharge for working on and storing EVs overnight.
                • The safety of EVs after a crash (00:08:44) The increased risk of fire and other catastrophic events in EVs after they have been in a crash.
                • Concerns about aftermarket batteries (00:10:31) The potential risks and dangers associated with aftermarket batteries in EVs.
                • The ineffectiveness of water in extinguishing EV fires (00:17:10) The misconception that water can put out EV fires.
                • The potential risks and limitations of using piercing nozzles (00:21:28)
                • The importance of immediate action after a crash (00:23:52)
                • Inspecting for road debris damage (00:25:38) The impact of road debris on EVs, including the need to inspect for visible damage and the measures taken by manufacturers to protect battery enclosures.
                • Inspecting EV components on a lift (00:27:52) The need for thorough inspections of EV components, such as the battery, wires, connections, and electric motors, and the importance of documenting any issues for customer safety.
                • Importance of understanding high voltage (00:32:25) The need for proper knowledge and safety precautions when working with high voltage in EVs.

                Thanks to our Partner, NAPA AUTO CARE

                Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>                15cb6869-732e-4a45-8b3a-b11715854663Tue, 25 Jul 2023 00:15:00 -040035:38falsefull869869                Is Effective Communication the Key to Solving 90-95% of Auto Repair Shop Issues? [E122] - Chris Cotton Weekly BlitzIs Effective Communication the Key to Solving 90-95% of Auto Repair Shop Issues? [E122] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

                https://shopmarketingpros.com/chris/

                Check out their podcast here:

                https://autorepairmarketing.captivate.fm/

                If you would like to join their private facebook group go here:

                https://www.facebook.com/groups/autorepairmarketingmastermind

                Are you tired of dealing with constant issues in your auto repair shop? Wondering what the secret is to running a smooth and successful business? Well, the answer lies in one simple question: How well are you communicating? In this eye-opening podcast episode, Coach Chris Cotton reveals that a staggering 90-95% of problems in auto repair shops stem from communication deficiencies. From miscommunication to lack of communication and improper communication, these barriers can wreak havoc on your shop's productivity and customer satisfaction. But fear not! Coach Cotton shares ten invaluable tips to improve communication, including clear roles and responsibilities, regular meetings, and using the right communication channels. Plus, he highlights the importance of empathy, respect, and detailed documentation. So, if you're ready to take your auto repair shop to the next level, tune in and unlock the power of effective communication. Don't forget to subscribe, share with fellow shop owners, and leave a review if you enjoy the episode. Let's build a thriving community together!

                [00:01:02] Barriers to Communication Miscommunication, lack of communication, and improper communication in auto repair shops.

                [00:03:39] Importance of Effective Communication in Auto Repair Shops The significance of clear and effective communication between service advisors, technicians, and ownership.


                [00:05:42] Suggestions to Improve Communication in Auto Repair Shops Establishing clear roles, holding regular meetings, using appropriate communication channels, implementing communication software, and more.


                [00:11:19] Importance of Effective Communication in Auto Repair Shops Tips for creating a more efficient, productive, and harmonious auto repair shop through effective communication.


                [00:12:14] Gratitude for Listeners and Sponsor Expressing gratitude to listeners and acknowledging the support of sponsor Shop Marketing Pros.


                [00:13:13] Video Format on YouTube and Call for Audience Input Announcement of podcast episodes being available in video format on YouTube and invitation for audience input on future topics.


                Don't forget to rate and review us!

                Connect with Chris:

                chris@autofixsos.com

                940.400.1008

                www.autoshopcoaching.com

                Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                Youtube: https://bit.ly/3ClX0ae


                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

                ]]>                The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

                Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

                https://shopmarketingpros.com/chris/

                Check out their podcast here:

                https://autorepairmarketing.captivate.fm/

                If you would like to join their private facebook group go here:

                https://www.facebook.com/groups/autorepairmarketingmastermind

                Are you tired of dealing with constant issues in your auto repair shop? Wondering what the secret is to running a smooth and successful business? Well, the answer lies in one simple question: How well are you communicating? In this eye-opening podcast episode, Coach Chris Cotton reveals that a staggering 90-95% of problems in auto repair shops stem from communication deficiencies. From miscommunication to lack of communication and improper communication, these barriers can wreak havoc on your shop's productivity and customer satisfaction. But fear not! Coach Cotton shares ten invaluable tips to improve communication, including clear roles and responsibilities, regular meetings, and using the right communication channels. Plus, he highlights the importance of empathy, respect, and detailed documentation. So, if you're ready to take your auto repair shop to the next level, tune in and unlock the power of effective communication. Don't forget to subscribe, share with fellow shop owners, and leave a review if you enjoy the episode. Let's build a thriving community together!

                [00:01:02] Barriers to Communication Miscommunication, lack of communication, and improper communication in auto repair shops.

                [00:03:39] Importance of Effective Communication in Auto Repair Shops The significance of clear and effective communication between service advisors, technicians, and ownership.


                [00:05:42] Suggestions to Improve Communication in Auto Repair Shops Establishing clear roles, holding regular meetings, using appropriate communication channels, implementing communication software, and more.


                [00:11:19] Importance of Effective Communication in Auto Repair Shops Tips for creating a more efficient, productive, and harmonious auto repair shop through effective communication.


                [00:12:14] Gratitude for Listeners and Sponsor Expressing gratitude to listeners and acknowledging the support of sponsor Shop Marketing Pros.


                [00:13:13] Video Format on YouTube and Call for Audience Input Announcement of podcast episodes being available in video format on YouTube and invitation for audience input on future topics.


                Don't forget to rate and review us!

                Connect with Chris:

                chris@autofixsos.com

                940.400.1008

                www.autoshopcoaching.com

                Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

                Youtube: https://bit.ly/3ClX0ae


                #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

                ]]>                3cd69813-84a4-4519-b51f-1b471ca7656aMon, 24 Jul 2023 00:15:00 -040013:12falsebonus                Preparing for Fall 2023 Conferences [AW 167]Preparing for Fall 2023 Conferences
                Carm Capriotto discusses upcoming fall conferences the podcast is attending, speaking engagements, and events, including the Brakes for Breasts Campaign. Our website, remarkableresults.biz, now features a Classroom page. It's a treasure trove of podcast episodes organized into specific topics, perfect for research and team discussions. Stay curious, keep learning, and let's continue to Advance the Aftermarket.

                Show Notes:


                Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>
                Carm Capriotto discusses upcoming fall conferences the podcast is attending, speaking engagements, and events, including the Brakes for Breasts Campaign. Our website, remarkableresults.biz, now features a Classroom page. It's a treasure trove of podcast episodes organized into specific topics, perfect for research and team discussions. Stay curious, keep learning, and let's continue to Advance the Aftermarket.

                Show Notes:


                Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                ]]>                2c1dfb2c-d68b-4720-b658-4f81bbf0f78eSat, 22 Jul 2023 00:15:00 -040016:58falsefull167167                From Training to Triumph: Breathe Leadership Into Your People [RR 868]From Training to Triumph: Breathe Leadership Into Your People
                COO'S Max Orsborn and Dave Askwith discuss the importance of training and defined leadership in automotive businesses. They highlight the need for effective training that goes beyond just checking boxes, emphasizing accountability and pressure on individuals who attend training sessions. The conversation also touches on the significance of transparency and communication within organizations, focusing on clear communication during promotions and changes. Max and Dave share their experiences as leaders, with insights on admitting mistakes and making adjustments in hiring, as well as the importance of staying true to one's beliefs and vision. Max Orsborn, Gateway Automotive, Bavarian Autohaus, Midway Automotive and Tire, WA.

                David Askwith, Managing Director, Auto Stream Car Care, MD. David’s previous episodes HERE

                Show Notes

                • Watch Full Video Episode
                • The importance of training and its effectiveness (00:02:59) Dave Askwith discusses the need for more training and a better understanding of its effectiveness in automotive businesses.
                • Lack of defined leadership and accountability (00:05:47) Max Orsborn highlights the lack of defined leadership and its impact on accountability and consistent understanding of reporting structures.
                • The lack of transparency and communication (00:08:30) Discussion on the importance of transparency and communication in leadership roles and the need for clear communication during major changes in the business.
                • Overcommunicating and addressing discomfort (00:08:55) Importance of overcommunicating and addressing discomfort when making managerial changes and the need to avoid making assumptions.
                • The responsibility of leaders in communicating changes (00:09:32) Discussion on the responsibility of leaders to communicate changes in the business and the importance of being present and involved in the communication process.
                • The importance of face time and trust (00:17:13) Discussion on the significance of spending time in the workplace, observing and building trust with employees.
                • Teaching leadership skills (00:20:42) Exploration of different approaches to teaching and developing leadership skills, including leading by example and promoting responsibility and accountability.
                • The importance of admitting mistakes (00:25:07) Discussion on the importance of recognizing when you were wrong and making adjustments in hiring decisions.
                • Accountability in leadership (00:25:59) Exploration of how accountability can go both ways in leadership and the humbling moments of admitting mistakes.
                • Value of peer groups (00:27:37) The benefits of being part of peer groups and how they can raise expectations and provide insights for success.

                Thanks to our Partners, AAPEX and NAPA TRACS.

                Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                      ]]>
                COO'S Max Orsborn and Dave Askwith discuss the importance of training and defined leadership in automotive businesses. They highlight the need for effective training that goes beyond just checking boxes, emphasizing accountability and pressure on individuals who attend training sessions. The conversation also touches on the significance of transparency and communication within organizations, focusing on clear communication during promotions and changes. Max and Dave share their experiences as leaders, with insights on admitting mistakes and making adjustments in hiring, as well as the importance of staying true to one's beliefs and vision. Max Orsborn, Gateway Automotive, Bavarian Autohaus, Midway Automotive and Tire, WA.

                David Askwith, Managing Director, Auto Stream Car Care, MD. David’s previous episodes HERE

                Show Notes

                • Watch Full Video Episode
                • The importance of training and its effectiveness (00:02:59) Dave Askwith discusses the need for more training and a better understanding of its effectiveness in automotive businesses.
                • Lack of defined leadership and accountability (00:05:47) Max Orsborn highlights the lack of defined leadership and its impact on accountability and consistent understanding of reporting structures.
                • The lack of transparency and communication (00:08:30) Discussion on the importance of transparency and communication in leadership roles and the need for clear communication during major changes in the business.
                • Overcommunicating and addressing discomfort (00:08:55) Importance of overcommunicating and addressing discomfort when making managerial changes and the need to avoid making assumptions.
                • The responsibility of leaders in communicating changes (00:09:32) Discussion on the responsibility of leaders to communicate changes in the business and the importance of being present and involved in the communication process.
                • The importance of face time and trust (00:17:13) Discussion on the significance of spending time in the workplace, observing and building trust with employees.
                • Teaching leadership skills (00:20:42) Exploration of different approaches to teaching and developing leadership skills, including leading by example and promoting responsibility and accountability.
                • The importance of admitting mistakes (00:25:07) Discussion on the importance of recognizing when you were wrong and making adjustments in hiring decisions.
                • Accountability in leadership (00:25:59) Exploration of how accountability can go both ways in leadership and the humbling moments of admitting mistakes.
                • Value of peer groups (00:27:37) The benefits of being part of peer groups and how they can raise expectations and provide insights for success.

                Thanks to our Partners, AAPEX and NAPA TRACS.

                Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

                NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

                Connect with the Podcast:

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                      ]]>                34d50785-8504-47d4-b749-102c5d1dd47eFri, 21 Jul 2023 00:15:00 -040028:25falsefull868868                Customer Acquisition Cost [E075] - Business By The NumbersCustomer Acquisition Cost [E075] - Business By The NumbersHunt delves into the critical topic of calculating customer acquisition cost and understanding its intricacies.

                • Defining the A+ Customer: How the type of customer plays a significant role in determining acquisition cost. Learn about factors that influence this cost and how identifying your ideal customer can optimize your marketing efforts.

                • The popular adage of "good, fast, or cheap - pick two" and how it pertains to your business. I'll talk about strategies to assess which approach aligns best with your advertising goals.

                • The Power of Source Reporting: highlighting the significance of source reporting in your advertising campaigns. Understand how accurate data about your ad sources can greatly impact the direction and success of your ad spending, enabling you to optimize your marketing budget effectively.

                Thanks to our partners, NAPA TRACS and Promotive

                Visit NAPATRACS.com and GoPromotive.com

                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                Visit us Online : www.paarmelis.com

                Email Hunt: podcast@paarmelis.com

                Get a copy of my Book : Download Here

                ]]>                Hunt delves into the critical topic of calculating customer acquisition cost and understanding its intricacies.

                • Defining the A+ Customer: How the type of customer plays a significant role in determining acquisition cost. Learn about factors that influence this cost and how identifying your ideal customer can optimize your marketing efforts.

                • The popular adage of "good, fast, or cheap - pick two" and how it pertains to your business. I'll talk about strategies to assess which approach aligns best with your advertising goals.

                • The Power of Source Reporting: highlighting the significance of source reporting in your advertising campaigns. Understand how accurate data about your ad sources can greatly impact the direction and success of your ad spending, enabling you to optimize your marketing budget effectively.

                Thanks to our partners, NAPA TRACS and Promotive

                Visit NAPATRACS.com and GoPromotive.com

                Paar Melis and Associates – Accountants Specializing in Automotive Repair

                Visit us Online : www.paarmelis.com

                Email Hunt: podcast@paarmelis.com

                Get a copy of my Book : Download Here

                ]]>                d73d74f7-27c0-448d-9d75-3311dd431bcaThu, 20 Jul 2023 00:15:00 -040023:13falsebonus                Marketing Power Panel: Grow Your Revenue by $1 Million [THA 337]Marketing Power Panel: Grow Your Revenue by $1 Million
                Is it possible to grow your shop's revenue by $1 million? Together, our panel of marketing gurus discuss the importance of marketing for automotive repair shops and provide insights on effective marketing strategies. The panel emphasizes the need to understand the shop's current situation and goals before developing a marketing strategy. They also discuss financial aspects, setting goals for growth, seeking advice from successful shop owners, and creating memorable customer experiences. They stress the importance of strategic and proactive marketing and financial planning to drive business growth in the auto repair industry. Remember, marketing takes time and should be trusted as a process. Always be marketing, and don't stop when business is busy.

                Carrie-Lynn Rodenberg, Turnkey Marketing. Carrie's previous episodes HERE

                Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast. Kim and Brian's previous episodes HERE

                Tony Mercury, VP of Revenue, Autoshop Solutions. Tony's previous episodes HERE

                Show Notes:

                • Watch Video Episode 
                • The importance of setting goals (00:03:21) The importance of setting specific, measurable, achievable, results-oriented, and timely goals for marketing strategies.
                • Cohesive marketing approach (00:04:17) The importance of having a web of marketing tactics that work together and support each other, rather than relying on a single tactic.
                • Support systems in marketing (00:06:16) The need for a shop to have strong support systems in place, such as skilled service advisors and technicians, in order to effectively handle the increased business generated by marketing efforts.
                • The importance of patience in marketing and sales (00:07:16) Discussion on the need for patience in marketing and sales, and the importance of having processes in place for effective hand-off from marketing to sales.
                • Improving reputation and community involvement (00:08:34) Exploration of strategies to improve reputation, including addressing internal issues, responding to negative reviews, and getting involved in the community.
                • Coaching and marketing for top tier shops (00:10:59) Discussion on the role of coaches for top tier shops, the need for marketing to support growth, and the benefits of attending trade shows and industry events.
                • The importance of retained earnings (00:15:38) Discussion on the financial aspects of running a business, including taxes, debt service, and retained earnings.
                • Setting ambitious growth goals (00:16:18) Encouragement to aim for higher revenue targets and invest more in marketing to achieve growth beyond $1 million.
                • Importance of marketing strategy (00:17:06) Exploration of the role of marketing in business growth, including hiring in-house marketing personnel or working with external marketing companies.
                • The importance of seeking advice from successful shop owners (00:24:17) Seeking advice and information from successful shop owners
                • Building a rock-solid foundation for marketing (00:25:13) The importance of having a strong foundation in place before competing with larger shops and suggests alternative marketing strategies for smaller shops with limited budgets.
                • Prioritizing retention marketing over acquisition marketing (00:27:43) The significance of focusing on retaining existing customers rather than solely acquiring new ones, and how providing exceptional customer service and personalized experiences can contribute to customer loyalty.
                • Reality is our friend (00:32:28) Discussion on the importance of accepting the reality of marketing and embracing it as a friend.
                • Creating memorable customer experiences (00:34:09) Importance of providing exceptional customer experiences to create loyalty and retention.
                • Investing in marketing for business growth (00:35:54) Exploration of the need to allocate a budget for marketing to achieve business growth goals.
                • Self-auditing (00:40:59) Understanding the effectiveness of past marketing efforts and seeking advice from other shop owners.
                • Creating a cohesive marketing message (00:42:04) Ensuring that all marketing materials, including ads and social media, align with the shop's brand and message.
                • Continuous marketing (00:46:57) Avoiding the mistake of stopping marketing efforts when the shop is busy and investing in infrastructure to handle the increased business.

                Thanks to our Partners Shop-Ware and Delphi Technologies

                Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                Connect with the Podcast

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                     

                ]]>
                Is it possible to grow your shop's revenue by $1 million? Together, our panel of marketing gurus discuss the importance of marketing for automotive repair shops and provide insights on effective marketing strategies. The panel emphasizes the need to understand the shop's current situation and goals before developing a marketing strategy. They also discuss financial aspects, setting goals for growth, seeking advice from successful shop owners, and creating memorable customer experiences. They stress the importance of strategic and proactive marketing and financial planning to drive business growth in the auto repair industry. Remember, marketing takes time and should be trusted as a process. Always be marketing, and don't stop when business is busy.

                Carrie-Lynn Rodenberg, Turnkey Marketing. Carrie's previous episodes HERE

                Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast. Kim and Brian's previous episodes HERE

                Tony Mercury, VP of Revenue, Autoshop Solutions. Tony's previous episodes HERE

                Show Notes:

                • Watch Video Episode 
                • The importance of setting goals (00:03:21) The importance of setting specific, measurable, achievable, results-oriented, and timely goals for marketing strategies.
                • Cohesive marketing approach (00:04:17) The importance of having a web of marketing tactics that work together and support each other, rather than relying on a single tactic.
                • Support systems in marketing (00:06:16) The need for a shop to have strong support systems in place, such as skilled service advisors and technicians, in order to effectively handle the increased business generated by marketing efforts.
                • The importance of patience in marketing and sales (00:07:16) Discussion on the need for patience in marketing and sales, and the importance of having processes in place for effective hand-off from marketing to sales.
                • Improving reputation and community involvement (00:08:34) Exploration of strategies to improve reputation, including addressing internal issues, responding to negative reviews, and getting involved in the community.
                • Coaching and marketing for top tier shops (00:10:59) Discussion on the role of coaches for top tier shops, the need for marketing to support growth, and the benefits of attending trade shows and industry events.
                • The importance of retained earnings (00:15:38) Discussion on the financial aspects of running a business, including taxes, debt service, and retained earnings.
                • Setting ambitious growth goals (00:16:18) Encouragement to aim for higher revenue targets and invest more in marketing to achieve growth beyond $1 million.
                • Importance of marketing strategy (00:17:06) Exploration of the role of marketing in business growth, including hiring in-house marketing personnel or working with external marketing companies.
                • The importance of seeking advice from successful shop owners (00:24:17) Seeking advice and information from successful shop owners
                • Building a rock-solid foundation for marketing (00:25:13) The importance of having a strong foundation in place before competing with larger shops and suggests alternative marketing strategies for smaller shops with limited budgets.
                • Prioritizing retention marketing over acquisition marketing (00:27:43) The significance of focusing on retaining existing customers rather than solely acquiring new ones, and how providing exceptional customer service and personalized experiences can contribute to customer loyalty.
                • Reality is our friend (00:32:28) Discussion on the importance of accepting the reality of marketing and embracing it as a friend.
                • Creating memorable customer experiences (00:34:09) Importance of providing exceptional customer experiences to create loyalty and retention.
                • Investing in marketing for business growth (00:35:54) Exploration of the need to allocate a budget for marketing to achieve business growth goals.
                • Self-auditing (00:40:59) Understanding the effectiveness of past marketing efforts and seeking advice from other shop owners.
                • Creating a cohesive marketing message (00:42:04) Ensuring that all marketing materials, including ads and social media, align with the shop's brand and message.
                • Continuous marketing (00:46:57) Avoiding the mistake of stopping marketing efforts when the shop is busy and investing in infrastructure to handle the increased business.

                Thanks to our Partners Shop-Ware and Delphi Technologies

                Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

                Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

                Connect with the Podcast

                -Join our Insider List: https://remarkableresults.biz/insider

                -All books mentioned on our podcasts: https://remarkableresults.biz/books

                -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

                -Buy Me a Coffee: https://www.buymeacoffee.com/carm

                -The Aftermarket Radio Network: https://aftermarketradionetwork.com

                -Special episode collections: https://remarkableresults.biz/collections

                     

                ]]>                fe38fdf9-9bda-4cd6-a8b3-2460ebcb1b2cThu, 20 Jul 2023 00:15:00 -040050:09falsefull337337                Diagnostics From the Desk Chair [E092] - Automotive Field TheoryDiagnostics From the Desk Chair [E092] - Automotive Field Theory
              • One of my Favorite Diagnostic situations
              • Sit down and think with schematic
              • Work through the system operation
              • Referred vehicle
              • Dealer Isn't the Showstopper anymore.

              Thanks to our Partner, NAPA AUTOTECH napaautotech.com

              Email Matt: mattfanslowpodcast@gmail.com

              Diagnosing the Aftermarket A - Z YouTube Channel HERE


              ]]>
            • One of my Favorite Diagnostic situations
            • Sit down and think with schematic
            • Work through the system operation
            • Referred vehicle
            • Dealer Isn't the Showstopper anymore.

            Thanks to our Partner, NAPA AUTOTECH napaautotech.com

            Email Matt: mattfanslowpodcast@gmail.com

            Diagnosing the Aftermarket A - Z YouTube Channel HERE


            ]]>2358f88b-7747-4006-a3a2-0078668e9f61Wed, 19 Jul 2023 00:15:00 -040025:58falsebonus            Should Your Shop Have a Podcast? [E057] - The Auto Repair Marketing PodcastShould Your Shop Have a Podcast? [E057] - The Auto Repair Marketing PodcastThank you to our friends at RepairPal for providing this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.

            In this podcast episode, Brian and Kim discuss the benefits of auto repair shops having a podcast. They emphasize the importance of creating a podcast that focuses on topics related to the local community rather than solely on auto repair. They suggest discussing local events, leaders, and interesting stories to engage with the community and attract new customers. They also discuss the idea of featuring guests on the show, including influential people in the community. Brian and Kim highlight the value of planning and preparation for podcast episodes and recommend specific resources on how to start a podcast.

            Show Notes with Timestamps

            • The importance of consistency in podcasting (00:01:02) Discusses the need for discipline and consistency in producing podcast episodes regularly.
            • Choosing the right topic for your podcast (00:05:38) Suggests that an auto repair shop's podcast should focus on local community events and topics rather than solely on auto repair.
            • Promoting local events on the podcast (00:06:55) Highlights the example of promoting a local event called "Hot August Stroll" and how it can engage the local community.
            • The importance of community-focused podcasts (00:07:09) Discussion on the need for podcasts in local communities and the potential topics that can be covered.
            • Events and community topics (00:08:03) Exploration of the types of events and community happenings that can be discussed on a podcast.
            • Interviewing local influencers and political candidates (00:10:02) Suggestion to invite influential individuals in the community, including political candidates, for interviews on the podcast.
            • The sponsorship opportunity (00:14:11) Discussion on how a repair shop can sponsor their own podcast and promote their business during the sponsorship segment.
            • The importance of a simple podcast name (00:15:19) Advice on not using cute or clever names for podcasts and businesses, and the example of a successful podcast with a simple name.
            • Starting a podcast and equipment options (00:18:14) Recommendation to check out a free guide by Pat Flynn on how to start a podcast and a discussion on different equipment options, including a simple setup with lav mics and an iPhone interface.
            • The downsizing of podcast equipment (00:21:21) Discussion about the decision to downsize podcast equipment for travel purposes.
            • Advice on starting a podcast (00:24:24) Discussion on the factors to consider when starting a podcast, including the importance of enjoying the topic and its potential effectiveness for marketing.
            • Promoting the podcast and closing remarks (00:26:14) Discussion on promoting the podcast, directing listeners to the website for episodes, and encouraging subscriptions, reviews, and sharing.

            Lagniappe (Books, Links, Other Podcasts, etc)


            How To Get In Touch

            Group - Auto Repair Marketing Mastermind

            Website - shopmarketingpros.com 

            Facebook - facebook.com/shopmarketingpros 

            Get the Book - shopmarketingpros.com/book

            Instagram - @shopmarketingpros 

            Questions/Ideas - podcast@shopmarketingpros.com 

            ]]>            Thank you to our friends at RepairPal for providing this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.

            In this podcast episode, Brian and Kim discuss the benefits of auto repair shops having a podcast. They emphasize the importance of creating a podcast that focuses on topics related to the local community rather than solely on auto repair. They suggest discussing local events, leaders, and interesting stories to engage with the community and attract new customers. They also discuss the idea of featuring guests on the show, including influential people in the community. Brian and Kim highlight the value of planning and preparation for podcast episodes and recommend specific resources on how to start a podcast.

            Show Notes with Timestamps

            • The importance of consistency in podcasting (00:01:02) Discusses the need for discipline and consistency in producing podcast episodes regularly.
            • Choosing the right topic for your podcast (00:05:38) Suggests that an auto repair shop's podcast should focus on local community events and topics rather than solely on auto repair.
            • Promoting local events on the podcast (00:06:55) Highlights the example of promoting a local event called "Hot August Stroll" and how it can engage the local community.
            • The importance of community-focused podcasts (00:07:09) Discussion on the need for podcasts in local communities and the potential topics that can be covered.
            • Events and community topics (00:08:03) Exploration of the types of events and community happenings that can be discussed on a podcast.
            • Interviewing local influencers and political candidates (00:10:02) Suggestion to invite influential individuals in the community, including political candidates, for interviews on the podcast.
            • The sponsorship opportunity (00:14:11) Discussion on how a repair shop can sponsor their own podcast and promote their business during the sponsorship segment.
            • The importance of a simple podcast name (00:15:19) Advice on not using cute or clever names for podcasts and businesses, and the example of a successful podcast with a simple name.
            • Starting a podcast and equipment options (00:18:14) Recommendation to check out a free guide by Pat Flynn on how to start a podcast and a discussion on different equipment options, including a simple setup with lav mics and an iPhone interface.
            • The downsizing of podcast equipment (00:21:21) Discussion about the decision to downsize podcast equipment for travel purposes.
            • Advice on starting a podcast (00:24:24) Discussion on the factors to consider when starting a podcast, including the importance of enjoying the topic and its potential effectiveness for marketing.
            • Promoting the podcast and closing remarks (00:26:14) Discussion on promoting the podcast, directing listeners to the website for episodes, and encouraging subscriptions, reviews, and sharing.

            Lagniappe (Books, Links, Other Podcasts, etc)


            How To Get In Touch

            Group - Auto Repair Marketing Mastermind

            Website - shopmarketingpros.com 

            Facebook - facebook.com/shopmarketingpros 

            Get the Book - shopmarketingpros.com/book

            Instagram - @shopmarketingpros 

            Questions/Ideas - podcast@shopmarketingpros.com 

            ]]>            916a1030-246e-4ef9-b8e4-61fa09b2489aWed, 19 Jul 2023 00:15:00 -040027:37falsebonus            Exploring the Changing Trends in Engine Oil: From Viscosity Grades to Fuel Efficiency [RR 867]Exploring the Changing Trends in Engine Oil: From Viscosity Grades to Fuel Efficiency

            Host Carm Capriotto welcomes Lee Rhodus, Territory Sales Manager for Deckman Oil, to discuss the current state of the oil industry. They delve into the history of Deckman Oil, the importance of oil in various industries, and the different types of motor oil available. They also touch on engine oil viscosity grades, the advancements in additive technology, and the challenges faced by repair shop owners in managing different oil inventories.

            Lee Rhodus, Territory Sales Manager, Deckman Oil.

            Show Notes

            • Watch Full Video Episode
            • The history of Deckman Oil (00:00:44) Lee Rhodus discusses the origins and history of Deckman Oil, a fuel distributor that started in 1924 and will be celebrating its 100-year anniversary next year.
            • The science behind synthetic oils (00:01:06) Carm and Lee talk about the creation of synthetic oils after World War II and the fascinating science behind them.
            • Different types of motor oil and their marketing (00:04:30) Lee explains the differences between synthetic blend, conventional, and full synthetic oils, and how they are marketed in the industry.
            • The rise of lighter grade oils (00:09:01) Discussion on the shift from 0W-20 to 0W-16 and the increasing popularity of lighter grade oils for fuel economy.
            • Additive packages and oil quality improvement (00:12:35) Exploration of the advancements in additive technology and the overall improvement in the quality of motor oil over the years.
            • Managing oil inventory in repair shops (00:15:25) The challenges faced by repair shop owners in managing the increasing variety of oil viscosity grades and the shift towards smaller packaging options.
            • The lithium supply issue (00:18:23) Discussion on the tight supply of lithium and its impact on the prices of oil and grease.
            • The use of calcium grease as an alternative (00:20:26) Exploration of calcium grease as a viable alternative to lithium grease due to its competitive pricing and water wash out protection.
            • Changes in API specifications for motor oil (00:24:39) Explanation of the updated API requirements for motor oil to meet the needs of modern engines, prevent issues like low speed pre-ignition, and ensure turbo and engine integrity.
            • Oil analysis for automotive fleets (00:27:51) Discussion on the limited use of oil analysis in automotive fleets due to conservative drain intervals.

            Thanks to our Partner, NAPA AUTO CARE

            Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

            Connect with the Podcast:

            -Join our Insider List: https://remarkableresults.biz/insider

            -All books mentioned on our podcasts: https://remarkableresults.biz/books

            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

            -Buy Me a Coffee: https://www.buymeacoffee.com/carm

            -The Aftermarket Radio Network: https://aftermarketradionetwork.com

            -Special episode collections: https://remarkableresults.biz/collections

            ]]>

            Host Carm Capriotto welcomes Lee Rhodus, Territory Sales Manager for Deckman Oil, to discuss the current state of the oil industry. They delve into the history of Deckman Oil, the importance of oil in various industries, and the different types of motor oil available. They also touch on engine oil viscosity grades, the advancements in additive technology, and the challenges faced by repair shop owners in managing different oil inventories.

            Lee Rhodus, Territory Sales Manager, Deckman Oil.

            Show Notes

            • Watch Full Video Episode
            • The history of Deckman Oil (00:00:44) Lee Rhodus discusses the origins and history of Deckman Oil, a fuel distributor that started in 1924 and will be celebrating its 100-year anniversary next year.
            • The science behind synthetic oils (00:01:06) Carm and Lee talk about the creation of synthetic oils after World War II and the fascinating science behind them.
            • Different types of motor oil and their marketing (00:04:30) Lee explains the differences between synthetic blend, conventional, and full synthetic oils, and how they are marketed in the industry.
            • The rise of lighter grade oils (00:09:01) Discussion on the shift from 0W-20 to 0W-16 and the increasing popularity of lighter grade oils for fuel economy.
            • Additive packages and oil quality improvement (00:12:35) Exploration of the advancements in additive technology and the overall improvement in the quality of motor oil over the years.
            • Managing oil inventory in repair shops (00:15:25) The challenges faced by repair shop owners in managing the increasing variety of oil viscosity grades and the shift towards smaller packaging options.
            • The lithium supply issue (00:18:23) Discussion on the tight supply of lithium and its impact on the prices of oil and grease.
            • The use of calcium grease as an alternative (00:20:26) Exploration of calcium grease as a viable alternative to lithium grease due to its competitive pricing and water wash out protection.
            • Changes in API specifications for motor oil (00:24:39) Explanation of the updated API requirements for motor oil to meet the needs of modern engines, prevent issues like low speed pre-ignition, and ensure turbo and engine integrity.
            • Oil analysis for automotive fleets (00:27:51) Discussion on the limited use of oil analysis in automotive fleets due to conservative drain intervals.

            Thanks to our Partner, NAPA AUTO CARE

            Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

            Connect with the Podcast:

            -Join our Insider List: https://remarkableresults.biz/insider

            -All books mentioned on our podcasts: https://remarkableresults.biz/books

            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

            -Buy Me a Coffee: https://www.buymeacoffee.com/carm

            -The Aftermarket Radio Network: https://aftermarketradionetwork.com

            -Special episode collections: https://remarkableresults.biz/collections

            ]]>            224bc19a-d602-44d5-afe1-e679d4d1a21bTue, 18 Jul 2023 00:15:00 -040029:14falsefull867867            When Your Auto Repair Shop is Running on Empty: Case Study: California [E121] - Chris Cotton Weekly BlitzWhen Your Auto Repair Shop is Running on Empty: Case Study: California [E121] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

            https://shopmarketingpros.com/chris/

            Check out their podcast here:

            https://autorepairmarketing.captivate.fm/

            If you would like to join their private facebook group go here:

            https://www.facebook.com/groups/autorepairmarketingmastermind

            Are you struggling to make your auto repair shop profitable? In this podcast, Coach Chris Cotton shares his experience working with a struggling auto repair shop in California. The shop was making $0 despite being a $3 million a year shop, and the owner had $100,000 in cash set aside but knew that something bad would happen if they didn't take action. Coach Cotton discovered that the shop had a low parts margin, underperforming labor margin, and low technician productivity. To turn things around, he suggested increasing prices, slowing down the car count, and hiring more service advisors. However, the owner was not willing to invest in the changes suggested by Chris. The most valuable lesson from this podcast is the importance of accountability and making tough decisions, even if it means letting go of friends or family members who are not contributing to the success of the business. Chris emphasizes the need for continuous learning and growth to take your auto repair business to the next level.


            Introduction [00:00:06] Introduction to the podcast and its purpose.


            Struggling Auto Repair Shop [00:00:59] Discussion of a struggling auto repair shop in California, including its potential, issues, and missed opportunities.


            Managing Car Count for Success [00:10:01] Importance of managing car count for success, reducing car count, and increasing technician productivity in a busy shop.


            Increasing pricing and slowing car count [00:11:07] The coach discusses how the struggling auto repair shop in California needed to increase pricing on oil changes and smogs to survive and slow down the car count to do a better job.


            Accountability and letting go of employees [00:13:00] The coach talks about how the shop had an accountability problem and identified employees that needed to be let go, but they were friends of the family, and they didn't have it in their heart to do it.


            Hope versus faith [00:14:09] The coach talks about how the owner had hope but wasn't willing to have faith, and how he believed in the owner, but unfortunately, the owner didn't believe in himself, and the shop is probably out of business at this point.


            Don't forget to rate and review us!

            Connect with Chris:

            chris@autofixsos.com

            940.400.1008

            www.autoshopcoaching.com

            Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

            Youtube: https://bit.ly/3ClX0ae


            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

            ]]>            The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

            Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

            https://shopmarketingpros.com/chris/

            Check out their podcast here:

            https://autorepairmarketing.captivate.fm/

            If you would like to join their private facebook group go here:

            https://www.facebook.com/groups/autorepairmarketingmastermind

            Are you struggling to make your auto repair shop profitable? In this podcast, Coach Chris Cotton shares his experience working with a struggling auto repair shop in California. The shop was making $0 despite being a $3 million a year shop, and the owner had $100,000 in cash set aside but knew that something bad would happen if they didn't take action. Coach Cotton discovered that the shop had a low parts margin, underperforming labor margin, and low technician productivity. To turn things around, he suggested increasing prices, slowing down the car count, and hiring more service advisors. However, the owner was not willing to invest in the changes suggested by Chris. The most valuable lesson from this podcast is the importance of accountability and making tough decisions, even if it means letting go of friends or family members who are not contributing to the success of the business. Chris emphasizes the need for continuous learning and growth to take your auto repair business to the next level.


            Introduction [00:00:06] Introduction to the podcast and its purpose.


            Struggling Auto Repair Shop [00:00:59] Discussion of a struggling auto repair shop in California, including its potential, issues, and missed opportunities.


            Managing Car Count for Success [00:10:01] Importance of managing car count for success, reducing car count, and increasing technician productivity in a busy shop.


            Increasing pricing and slowing car count [00:11:07] The coach discusses how the struggling auto repair shop in California needed to increase pricing on oil changes and smogs to survive and slow down the car count to do a better job.


            Accountability and letting go of employees [00:13:00] The coach talks about how the shop had an accountability problem and identified employees that needed to be let go, but they were friends of the family, and they didn't have it in their heart to do it.


            Hope versus faith [00:14:09] The coach talks about how the owner had hope but wasn't willing to have faith, and how he believed in the owner, but unfortunately, the owner didn't believe in himself, and the shop is probably out of business at this point.


            Don't forget to rate and review us!

            Connect with Chris:

            chris@autofixsos.com

            940.400.1008

            www.autoshopcoaching.com

            Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

            Youtube: https://bit.ly/3ClX0ae


            #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

            ]]>            005c697c-adaf-41f5-a465-c5e33ac6a479Mon, 17 Jul 2023 00:15:00 -040014:47falsebonus            The Noble Mechanic: Before and After Transformation and Rebranding [AW 166]The Noble Mechanic: Before and After Transformation and Rebranding
            In this episode, Reggie Stewart covers a range of topics from dispatching and business operations to shop renovations. Reggie recently undertook renovations at his shop in Kokomo, Indiana, he modernized the colors and feel of the shop to give it an upscale vibe, with the help of an interior designer. He also discusses the importance of building a positive culture and is currently working on creating job descriptions and manifestos for each position to better define expectations and attract the right people.

            Reggie Stewart, Reggie’s Motor Works, and Noble Auto Service in Noblesville, IN, Euro Specialist. Reggie’s previous episodes HERE

            • Watch Full Video Episode
            • Aftermarket Weekly 109 with Reggie Stewart
            • Is Your Company Culture Holding You Back? with Chris Lawson [RR 864]
            • The importance of dispatching in a shop (00:04:21) Reggie discusses the importance of having a dedicated dispatcher in a shop and the potential impact on efficiency and economics.
            • Business operations and booking appointments (00:06:25) Reggie talks about the current state of his business, being comfortably busy and booked out a few days, and the decision to add staff members. They also discuss appointment scheduling and managing waiters.
            • The need for a dedicated dispatcher (00:08:43) Reggie discusses the need for a dedicated dispatcher in his shop and the potential for hiring one in the future.
            • Writing manifestos for job positions (00:11:13) Reggie talks about writing manifestos for each position in his company to better define roles, performance, and culture.
            • Remodeling the Shop (00:16:33) Discussion about the renovation of the shop, including modernizing the colors, removing walls, and creating new spaces.
            • Targeting a Different Market (00:19:01) Exploring the demographics and target clients in Kokomo, Indiana, compared to Noblesville, and the challenges and opportunities of serving a different community.
            • Investing in Shop Updates (00:21:28) The importance of updating and investing in the shop, whether for attracting customers or preparing for a potential sale or exit strategy.

            Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

            Connect with the Podcast:

            -Join our Insider List: https://remarkableresults.biz/insider

            -All books mentioned on our podcasts: https://remarkableresults.biz/books

            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

            -Buy Me a Coffee: https://www.buymeacoffee.com/carm

            -The Aftermarket Radio Network: https://aftermarketradionetwork.com

            -Special episode collections: https://remarkableresults.biz/collections

            ]]>
            In this episode, Reggie Stewart covers a range of topics from dispatching and business operations to shop renovations. Reggie recently undertook renovations at his shop in Kokomo, Indiana, he modernized the colors and feel of the shop to give it an upscale vibe, with the help of an interior designer. He also discusses the importance of building a positive culture and is currently working on creating job descriptions and manifestos for each position to better define expectations and attract the right people.

            Reggie Stewart, Reggie’s Motor Works, and Noble Auto Service in Noblesville, IN, Euro Specialist. Reggie’s previous episodes HERE

            • Watch Full Video Episode
            • Aftermarket Weekly 109 with Reggie Stewart
            • Is Your Company Culture Holding You Back? with Chris Lawson [RR 864]
            • The importance of dispatching in a shop (00:04:21) Reggie discusses the importance of having a dedicated dispatcher in a shop and the potential impact on efficiency and economics.
            • Business operations and booking appointments (00:06:25) Reggie talks about the current state of his business, being comfortably busy and booked out a few days, and the decision to add staff members. They also discuss appointment scheduling and managing waiters.
            • The need for a dedicated dispatcher (00:08:43) Reggie discusses the need for a dedicated dispatcher in his shop and the potential for hiring one in the future.
            • Writing manifestos for job positions (00:11:13) Reggie talks about writing manifestos for each position in his company to better define roles, performance, and culture.
            • Remodeling the Shop (00:16:33) Discussion about the renovation of the shop, including modernizing the colors, removing walls, and creating new spaces.
            • Targeting a Different Market (00:19:01) Exploring the demographics and target clients in Kokomo, Indiana, compared to Noblesville, and the challenges and opportunities of serving a different community.
            • Investing in Shop Updates (00:21:28) The importance of updating and investing in the shop, whether for attracting customers or preparing for a potential sale or exit strategy.

            Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

            Connect with the Podcast:

            -Join our Insider List: https://remarkableresults.biz/insider

            -All books mentioned on our podcasts: https://remarkableresults.biz/books

            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

            -Buy Me a Coffee: https://www.buymeacoffee.com/carm

            -The Aftermarket Radio Network: https://aftermarketradionetwork.com

            -Special episode collections: https://remarkableresults.biz/collections

            ]]>            439ab593-47a9-4215-9f45-f4460cd9a9d7Sat, 15 Jul 2023 00:15:00 -040022:49falsefull166166            Is Your Shop Butcher Clean? [RR 866]Is Your Shop Butcher Clean?
            COO'S Andrew Marcotte and Melissa Parker discuss growth and succession in the industry, emphasizing the importance of having a sellable business. They share their experiences with acquiring and managing new shops, highlighting the value of cultural fit over work experience. Andrew and Melissa also encourage others to build relationships within the industry, learn from other operations and have a 'butcher clean' shop!

            Andrew Marcotte, American Pride Automotive, 5 locations, Virginia.

            Melissa Parker, Harrell's Tire and Auto, 6 locations, North Carolina.

            Show Notes

            • Watch Full Video Episode
            • The Peer Review and Transformers Group (00:00:01) Discussion about being at Scruggs Automotive for a peer review with the Transformers group.
            • Growing and Expanding the Business (00:02:25) Conversation about the excitement and challenges of expanding the number of locations and the mindset required for growth.
            • The importance of retaining high-quality people (00:07:52) Discussion on the goal of retaining high-quality employees and the challenges faced when trying to change the mode of operation in a shop.
            • The impact of owner involvement on business value (00:08:28) Exploration of how the level of owner involvement can affect the value of a business and the importance of prioritizing a sellable business.
            • The significance of cultural fit in acquisitions (00:09:28) Conversation about the importance of cultural fit when acquiring a new location and the potential consequences of not considering it during the due diligence process.
            • The importance of addressing toxic employees (00:16:40) Discusses the negative impact of having a toxic employee in a store and the importance of addressing the issue promptly.
            • Hiring for cultural fit and potential (00:17:53) Talks about the shift in hiring philosophy to focus on cultural fit and potential rather than solely valuing work experience.
            • Observations and recommendations from store visits (00:20:23) Discusses the process of observing store operations and sharing findings, including the need for consistency across locations and focusing on growth opportunities.
            • The virtual service advisor (00:24:48) Discussion about the possibility of hiring a virtual service advisor for a multi-store operation.
            • Butcher clean (00:25:43) Explanation of the term "butcher clean" and its relation to having clean books in a business.
            • The role of a CXO (00:26:51) Exploration of the concept of a Client Experience Officer (CXO) and the importance of building a consistent customer experience.
            • Building relationships and gaining insights (00:33:59) Andrew encourages listeners to build relationships within the industry and learn from other operations to find success.

            Thanks to our Partners, AAPEX and NAPA TRACS.

            Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

            Connect with the Podcast:

            -Join our Insider List: https://remarkableresults.biz/insider

            -All books mentioned on our podcasts: https://remarkableresults.biz/books

            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

            -Buy Me a Coffee: https://www.buymeacoffee.com/carm

            -The Aftermarket Radio Network: https://aftermarketradionetwork.com

            -Special episode collections: https://remarkableresults.biz/collections

                  ]]>
            COO'S Andrew Marcotte and Melissa Parker discuss growth and succession in the industry, emphasizing the importance of having a sellable business. They share their experiences with acquiring and managing new shops, highlighting the value of cultural fit over work experience. Andrew and Melissa also encourage others to build relationships within the industry, learn from other operations and have a 'butcher clean' shop!

            Andrew Marcotte, American Pride Automotive, 5 locations, Virginia.

            Melissa Parker, Harrell's Tire and Auto, 6 locations, North Carolina.

            Show Notes

            • Watch Full Video Episode
            • The Peer Review and Transformers Group (00:00:01) Discussion about being at Scruggs Automotive for a peer review with the Transformers group.
            • Growing and Expanding the Business (00:02:25) Conversation about the excitement and challenges of expanding the number of locations and the mindset required for growth.
            • The importance of retaining high-quality people (00:07:52) Discussion on the goal of retaining high-quality employees and the challenges faced when trying to change the mode of operation in a shop.
            • The impact of owner involvement on business value (00:08:28) Exploration of how the level of owner involvement can affect the value of a business and the importance of prioritizing a sellable business.
            • The significance of cultural fit in acquisitions (00:09:28) Conversation about the importance of cultural fit when acquiring a new location and the potential consequences of not considering it during the due diligence process.
            • The importance of addressing toxic employees (00:16:40) Discusses the negative impact of having a toxic employee in a store and the importance of addressing the issue promptly.
            • Hiring for cultural fit and potential (00:17:53) Talks about the shift in hiring philosophy to focus on cultural fit and potential rather than solely valuing work experience.
            • Observations and recommendations from store visits (00:20:23) Discusses the process of observing store operations and sharing findings, including the need for consistency across locations and focusing on growth opportunities.
            • The virtual service advisor (00:24:48) Discussion about the possibility of hiring a virtual service advisor for a multi-store operation.
            • Butcher clean (00:25:43) Explanation of the term "butcher clean" and its relation to having clean books in a business.
            • The role of a CXO (00:26:51) Exploration of the concept of a Client Experience Officer (CXO) and the importance of building a consistent customer experience.
            • Building relationships and gaining insights (00:33:59) Andrew encourages listeners to build relationships within the industry and learn from other operations to find success.

            Thanks to our Partners, AAPEX and NAPA TRACS.

            Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

            NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

            Connect with the Podcast:

            -Join our Insider List: https://remarkableresults.biz/insider

            -All books mentioned on our podcasts: https://remarkableresults.biz/books

            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

            -Buy Me a Coffee: https://www.buymeacoffee.com/carm

            -The Aftermarket Radio Network: https://aftermarketradionetwork.com

            -Special episode collections: https://remarkableresults.biz/collections

                  ]]>            3cf390b2-820e-4b42-bad0-03c2d3138137Fri, 14 Jul 2023 00:15:00 -040036:04falsefull866866            Predatory Lending [E074] - Business By The NumbersPredatory Lending [E074] - Business By The NumbersIn this week's episode, Hunt delves into the disturbing world of predatory lending, where borrowers are manipulated and taken advantage of by unscrupulous lenders. He’ll discuss things such as;

            • The circumstances that lead people to seek loans from predatory lenders

            • Insights into the functioning of these predatory lending "banks" and the strategies they employ to keep borrowers trapped in cycles of debt.

            • The various options available to business owners facing financial hardships, and alternatives that can aid them without falling into the clutches of predatory lenders.

            • The impact of hidden fees and how they accumulate into outrageously high interest charges, contributing to the borrower's financial burden.

            Thanks to our partners, NAPA TRACS and Promotive

            Visit NAPATRACS.com and GoPromotive.com

            Paar Melis and Associates – Accountants Specializing in Automotive Repair

            Visit us Online : www.paarmelis.com

            Email Hunt: podcast@paarmelis.com

            Get a copy of my Book : Download Here

            ]]>            In this week's episode, Hunt delves into the disturbing world of predatory lending, where borrowers are manipulated and taken advantage of by unscrupulous lenders. He’ll discuss things such as;

            • The circumstances that lead people to seek loans from predatory lenders

            • Insights into the functioning of these predatory lending "banks" and the strategies they employ to keep borrowers trapped in cycles of debt.

            • The various options available to business owners facing financial hardships, and alternatives that can aid them without falling into the clutches of predatory lenders.

            • The impact of hidden fees and how they accumulate into outrageously high interest charges, contributing to the borrower's financial burden.

            Thanks to our partners, NAPA TRACS and Promotive

            Visit NAPATRACS.com and GoPromotive.com

            Paar Melis and Associates – Accountants Specializing in Automotive Repair

            Visit us Online : www.paarmelis.com

            Email Hunt: podcast@paarmelis.com

            Get a copy of my Book : Download Here

            ]]>            7a189827-313e-4646-adfd-37e6ed688582Thu, 13 Jul 2023 00:15:00 -040037:03falsebonus            Counterfeit Parts [THA 336]Counterfeit Parts
            Get ready for an eye-opening episode as we dive deep into the world of counterfeit parts in the automotive industry. Tanner Brandt, a mobile diagnostician and trainer; Bob Stewart, the global brand protection manager for General Motors; and Stephen Kontos, a patent attorney counsel specializing in automotive engineering and software, discuss the implications of counterfeit parts for technicians, shop owners, and large companies. What is the difference between aftermarket parts and counterfeit parts? What are the legal and security risks from obtaining software from gray market or black market websites? It's clear that this is a complex issue that requires ongoing attention and discussion. Stay tuned for a potential part two of this episode where we'll continue to explore this topic.

            Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE.

            Bob Stewart, Global Brand Protection Manager for General Motors.

            Stephen Kontos, Patent Attorney/Counsel specializing in automotive engineering and software at Harrity & Harrity LLP.

            Show Notes:

            • Watch Video Episode 
            • The Problem of Counterfeit Parts (00:02:35) Discussion on the issues and problems caused by counterfeit parts in the automotive industry.
            • Identifying Counterfeit Parts (00:04:00) The difficulty in distinguishing between counterfeit and genuine parts, and the challenges faced by technicians.
            • Gray Market Goods and Trademark Infringement (00:06:46) Explanation of gray market goods and how they relate to trademark infringement in the automotive industry.
            • The OEM and Parts Suppliers (00:08:17) Discussion about the relationship between OEMs and suppliers, including licensing and selling to other brands.
            • Legal Implications for Selling Counterfeit Goods (00:10:37) The legal liability for sellers of counterfeit goods, including patent infringement and strict liability tort.
            • Illegitimate Software and Security Risks (00:17:11) Discussion on the availability and risks of purchasing illegitimate or cracked software, including the embedding of malware and compromising of credentials.
            • Security Risks and Stolen Cars (00:20:01) Exploration of the security risks associated with stolen software, including the potential for theft of customer data and vehicles.
            • Security Issues in Automotive Technology (00:23:34) Highlighting the security challenges posed by the increasing use of technology in vehicles, including fraudulent data injection and the control of autonomous vehicles.
            • Verification of Technicians (00:24:54) Discussion on the trend of verifying technicians performing repairs and the issues with technicians being targets for their tools.
            • Remote Programming and Software Legitimacy (00:25:26) Exploration of the potential risks and problems associated with remote programming, including the use of illegitimate software and incorrect programming of vehicles.
            • Liability and Legal Risks (00:27:41) Discussion on the liability of individuals and companies involved in remote programming events, including the potential legal risks and the role of warranties in such cases.
            • Importance of using appropriate tools for software configuration (00:33:47) Story of a vehicle engineer losing control of the steering wheel due to incorrect software configuration, emphasizing the importance of using the right tools.
            • Safety concerns with remote programming in collision centers (00:35:35) Highlighting the potential safety risks and legal liabilities associated with remote programming in collision centers.
            • Trademark Law and Branding (00:42:51) Exploration of trademark law and its implications for using brand names, logos, and slogans in automotive businesses.
            • Risks of Associating with Companies (00:45:21) Explanation of the potential risks and legal issues that arise when associating oneself with a particular automotive company without proper authorization.

            Thanks to our Partners Shop-Ware and Delphi Technologies

            Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

            Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

            Connect with the Podcast

            -Join our Insider List: https://remarkableresults.biz/insider

            -All books mentioned on our podcasts: https://remarkableresults.biz/books

            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

            -Buy Me a Coffee: https://www.buymeacoffee.com/carm

            -The Aftermarket Radio Network: https://aftermarketradionetwork.com

            -Special episode collections: https://remarkableresults.biz/collections

                 

            ]]>
            Get ready for an eye-opening episode as we dive deep into the world of counterfeit parts in the automotive industry. Tanner Brandt, a mobile diagnostician and trainer; Bob Stewart, the global brand protection manager for General Motors; and Stephen Kontos, a patent attorney counsel specializing in automotive engineering and software, discuss the implications of counterfeit parts for technicians, shop owners, and large companies. What is the difference between aftermarket parts and counterfeit parts? What are the legal and security risks from obtaining software from gray market or black market websites? It's clear that this is a complex issue that requires ongoing attention and discussion. Stay tuned for a potential part two of this episode where we'll continue to explore this topic.

            Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE.

            Bob Stewart, Global Brand Protection Manager for General Motors.

            Stephen Kontos, Patent Attorney/Counsel specializing in automotive engineering and software at Harrity & Harrity LLP.

            Show Notes:

            • Watch Video Episode 
            • The Problem of Counterfeit Parts (00:02:35) Discussion on the issues and problems caused by counterfeit parts in the automotive industry.
            • Identifying Counterfeit Parts (00:04:00) The difficulty in distinguishing between counterfeit and genuine parts, and the challenges faced by technicians.
            • Gray Market Goods and Trademark Infringement (00:06:46) Explanation of gray market goods and how they relate to trademark infringement in the automotive industry.
            • The OEM and Parts Suppliers (00:08:17) Discussion about the relationship between OEMs and suppliers, including licensing and selling to other brands.
            • Legal Implications for Selling Counterfeit Goods (00:10:37) The legal liability for sellers of counterfeit goods, including patent infringement and strict liability tort.
            • Illegitimate Software and Security Risks (00:17:11) Discussion on the availability and risks of purchasing illegitimate or cracked software, including the embedding of malware and compromising of credentials.
            • Security Risks and Stolen Cars (00:20:01) Exploration of the security risks associated with stolen software, including the potential for theft of customer data and vehicles.
            • Security Issues in Automotive Technology (00:23:34) Highlighting the security challenges posed by the increasing use of technology in vehicles, including fraudulent data injection and the control of autonomous vehicles.
            • Verification of Technicians (00:24:54) Discussion on the trend of verifying technicians performing repairs and the issues with technicians being targets for their tools.
            • Remote Programming and Software Legitimacy (00:25:26) Exploration of the potential risks and problems associated with remote programming, including the use of illegitimate software and incorrect programming of vehicles.
            • Liability and Legal Risks (00:27:41) Discussion on the liability of individuals and companies involved in remote programming events, including the potential legal risks and the role of warranties in such cases.
            • Importance of using appropriate tools for software configuration (00:33:47) Story of a vehicle engineer losing control of the steering wheel due to incorrect software configuration, emphasizing the importance of using the right tools.
            • Safety concerns with remote programming in collision centers (00:35:35) Highlighting the potential safety risks and legal liabilities associated with remote programming in collision centers.
            • Trademark Law and Branding (00:42:51) Exploration of trademark law and its implications for using brand names, logos, and slogans in automotive businesses.
            • Risks of Associating with Companies (00:45:21) Explanation of the potential risks and legal issues that arise when associating oneself with a particular automotive company without proper authorization.

            Thanks to our Partners Shop-Ware and Delphi Technologies

            Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

            Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

            Connect with the Podcast

            -Join our Insider List: https://remarkableresults.biz/insider

            -All books mentioned on our podcasts: https://remarkableresults.biz/books

            -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

            -Buy Me a Coffee: https://www.buymeacoffee.com/carm

            -The Aftermarket Radio Network: https://aftermarketradionetwork.com

            -Special episode collections: https://remarkableresults.biz/collections

                 

            ]]>            e00aeecd-404d-4af5-8614-0462df06f32aThu, 13 Jul 2023 00:15:00 -040049:06falsefull336336            Another ASE Rant [E091] - Automotive Field TheoryAnother ASE Rant [E091] - Automotive Field Theory
          • Other Professions
          • I could be a Counsellor
          • Opponents to Licensure
          • Why the Pressure to Pass???

          Thanks to our Partner, NAPA AUTOTECH napaautotech.com

          Email Matt: mattfanslowpodcast@gmail.com

          Diagnosing the Aftermarket A - Z YouTube Channel HERE


          ]]>
        • Other Professions
        • I could be a Counsellor
        • Opponents to Licensure
        • Why the Pressure to Pass???

        Thanks to our Partner, NAPA AUTOTECH napaautotech.com

        Email Matt: mattfanslowpodcast@gmail.com

        Diagnosing the Aftermarket A - Z YouTube Channel HERE


        ]]>ebab321e-af93-44db-a539-0848474767f5Wed, 12 Jul 2023 00:15:00 -040018:08falsebonus        From Storytelling to Brand Presence: How to Thrive in the Automotive Repair Industry with Chris Jones [E056] - The Auto Repair Marketing PodcastFrom Storytelling to Brand Presence: How to Thrive in the Automotive Repair Industry with Chris Jones [E056] - The Auto Repair Marketing PodcastThank you to our friends at RepairPal for providing this episode. RepairPal’s Certified Network of Shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.

        In this podcast episode, Brian and Kim interview Chris Jones, editor of Ratchet & Wrench magazine. They discuss their excitement about the upcoming Ratchet & Wrench Management Conference. Chris shares his interest in podcasting and video content creation, and they discuss the ease of incorporating video into podcasts using the abundance of modern streaming tools. They also discuss the passion and growth potential in the automotive industry and the importance of finding like-minded individuals and seeking coaching and consulting. The episode concludes with a discussion on the impact of brand presence on automotive repair shops.

        Show Notes With Timestamps

        • Meeting for the first time in person (00:00:55) The speakers discuss their first in-person meeting and how social media played a role in their relationship.
        • Chris Jones' career aspirations (00:02:56) Chris Jones talks about his career achievements and expresses interest in doing a YouTube show or live interviews.
        • Passion for the Automotive Industry (00:06:52) The speaker discusses the passion and care that people in the automotive industry have for their work and customers.
        • The Importance of Community and Support (00:08:12)The speaker talks about the sense of community and support within the industry, and how it can help shop owners feel less isolated and overwhelmed.
        • Powerful and Inspiring Stories (00:11:41) The speaker mentions some of the impactful stories they have covered, including a diversity story, the journey of a shop owner named John Kerr, and the rebuilding of a company after COVID-19.
        • Importance of Brand Presence (00:14:00) Discussion on how shop owners often overlook the impact of their brand presence on potential customers.
        • Personalized Marketing for Auto Repair Shops (00:15:17) Exploration of the misconception that all automotive repair shops are the same and the importance of showcasing each shop's unique personality and culture.
        • Restaurant Management Conference (00:18:50) Information about an upcoming conference for shop owners and managers focused on education, networking, and improving shop management skills.
        • ChatGPT and its impact on editorial calendar (00:20:49) Discussion on how the launch of ChatGPT impacted the editorial calendar and the use of AI in the industry.
        • Writing as a valuable skill for shop owners (00:23:40) Importance of writing and communication skills for shop owners, with personal experiences shared.
        • Tips for learning copywriting (00:25:36) Recommendations for shop owners to learn copywriting, including starting with simple writing and utilizing dictation software.
        • Writing and Editing Blogs (00:27:14) Discussion about the process of writing blogs, the role of editors, and the upcoming blog-turned-class.
        • AI and Grammarly for Writing (00:28:22) Exploration of the benefits and potential dangers of using AI tools like Grammarly for writing content.
        • Honor Your Processes (00:29:14) The importance of focusing on processes and systems to achieve business goals, with a mention of implementing EOS (Entrepreneurial Operating System).

        Lagniappe (Books, Links, Other Podcasts, etc)


        How To Get In Touch with Chris

        Website - https://www.ratchetandwrench.com/home/contact/11461922/chris-jones

        How To Get In Touch with Shop Marketing Pros


        ]]>        Thank you to our friends at RepairPal for providing this episode. RepairPal’s Certified Network of Shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.

        In this podcast episode, Brian and Kim interview Chris Jones, editor of Ratchet & Wrench magazine. They discuss their excitement about the upcoming Ratchet & Wrench Management Conference. Chris shares his interest in podcasting and video content creation, and they discuss the ease of incorporating video into podcasts using the abundance of modern streaming tools. They also discuss the passion and growth potential in the automotive industry and the importance of finding like-minded individuals and seeking coaching and consulting. The episode concludes with a discussion on the impact of brand presence on automotive repair shops.

        Show Notes With Timestamps

        • Meeting for the first time in person (00:00:55) The speakers discuss their first in-person meeting and how social media played a role in their relationship.
        • Chris Jones' career aspirations (00:02:56) Chris Jones talks about his career achievements and expresses interest in doing a YouTube show or live interviews.
        • Passion for the Automotive Industry (00:06:52) The speaker discusses the passion and care that people in the automotive industry have for their work and customers.
        • The Importance of Community and Support (00:08:12)The speaker talks about the sense of community and support within the industry, and how it can help shop owners feel less isolated and overwhelmed.
        • Powerful and Inspiring Stories (00:11:41) The speaker mentions some of the impactful stories they have covered, including a diversity story, the journey of a shop owner named John Kerr, and the rebuilding of a company after COVID-19.
        • Importance of Brand Presence (00:14:00) Discussion on how shop owners often overlook the impact of their brand presence on potential customers.
        • Personalized Marketing for Auto Repair Shops (00:15:17) Exploration of the misconception that all automotive repair shops are the same and the importance of showcasing each shop's unique personality and culture.
        • Restaurant Management Conference (00:18:50) Information about an upcoming conference for shop owners and managers focused on education, networking, and improving shop management skills.
        • ChatGPT and its impact on editorial calendar (00:20:49) Discussion on how the launch of ChatGPT impacted the editorial calendar and the use of AI in the industry.
        • Writing as a valuable skill for shop owners (00:23:40) Importance of writing and communication skills for shop owners, with personal experiences shared.
        • Tips for learning copywriting (00:25:36) Recommendations for shop owners to learn copywriting, including starting with simple writing and utilizing dictation software.
        • Writing and Editing Blogs (00:27:14) Discussion about the process of writing blogs, the role of editors, and the upcoming blog-turned-class.
        • AI and Grammarly for Writing (00:28:22) Exploration of the benefits and potential dangers of using AI tools like Grammarly for writing content.
        • Honor Your Processes (00:29:14) The importance of focusing on processes and systems to achieve business goals, with a mention of implementing EOS (Entrepreneurial Operating System).

        Lagniappe (Books, Links, Other Podcasts, etc)


        How To Get In Touch with Chris

        Website - https://www.ratchetandwrench.com/home/contact/11461922/chris-jones

        How To Get In Touch with Shop Marketing Pros


        ]]>        20c0ec6f-a57e-4d14-b2e3-7b9c6af2de11Wed, 12 Jul 2023 00:15:00 -040031:41falsebonus        Hiring Process Explained [RR 865]Hiring Process Explained

        Phil Carpenter discusses the challenges of finding good technicians and the constant need for recruitment. He maps out the hiring process at Urban Auto Care and Avalon Motor Sports, which includes video interviews and in-person interviews. It's critical to a good fit for the long term and filtering out candidates who are not willing to go through their hiring process. He also explains the importance of maintaining a sense of urgency in hiring, employee turnover, and recognizing when it's time to let someone go.

        Phil Carpenter, Director of Operations, Urban Auto Care and Avalon Motor Sports, Denver, CO. Listen to Phil’s other episodes HERE.

        Show Notes

        • Watch Full Video Episode
        • Finding a Good Technician (00:01:01) Discussion on the average time it takes to find a good technician and the process of recruitment and advertising.
        • Interviewing Process (00:04:43) Explanation of the initial video interview and the reasons behind conducting it remotely, followed by the subsequent in-person interview process.
        • The interview process (00:08:33) Discussion about the interview process, including preface to team, narrowing down candidates, and making offers.
        • Making an offer (00:09:27) The timeline and process of making an offer, including visiting other locations and discussing assessments.
        • Pay discussions (00:15:16) The challenges of pay discussions and asking candidates if they are looking for a raise at their current job.
        • The interview follow-up (00:17:33) Discussion about reaching out to a candidate after an interview and the experience of being ghosted.
        • The effectiveness of text messages (00:18:51) Conversation about the preference for texting over email when contacting potential hires.
        • The orientation process (00:22:54) Explanation of the onboarding process, including providing the employee handbook and accompanying videos.
        • Sense of Urgency and Desperation (00:26:01) Discussion on the difference between sense of urgency and desperation when looking for new job opportunities.
        • Always Recruiting Technicians (00:26:28) Importance of constantly running ads and recruiting technicians due to the 3 to 4 month window it takes to advertise and recruit.
        • Challenges with Employee Retention (00:27:02) Exploration of reasons why employees leave, including burnout and finding better opportunities in different environments.

        Thanks to our Partner, NAPA AUTO CARE

        Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

        Connect with the Podcast:

        -Join our Insider List: https://remarkableresults.biz/insider

        -All books mentioned on our podcasts: https://remarkableresults.biz/books

        -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

        -Buy Me a Coffee: https://www.buymeacoffee.com/carm

        -The Aftermarket Radio Network: https://aftermarketradionetwork.com

        -Special episode collections: https://remarkableresults.biz/collections

        ]]>

        Phil Carpenter discusses the challenges of finding good technicians and the constant need for recruitment. He maps out the hiring process at Urban Auto Care and Avalon Motor Sports, which includes video interviews and in-person interviews. It's critical to a good fit for the long term and filtering out candidates who are not willing to go through their hiring process. He also explains the importance of maintaining a sense of urgency in hiring, employee turnover, and recognizing when it's time to let someone go.

        Phil Carpenter, Director of Operations, Urban Auto Care and Avalon Motor Sports, Denver, CO. Listen to Phil’s other episodes HERE.

        Show Notes

        • Watch Full Video Episode
        • Finding a Good Technician (00:01:01) Discussion on the average time it takes to find a good technician and the process of recruitment and advertising.
        • Interviewing Process (00:04:43) Explanation of the initial video interview and the reasons behind conducting it remotely, followed by the subsequent in-person interview process.
        • The interview process (00:08:33) Discussion about the interview process, including preface to team, narrowing down candidates, and making offers.
        • Making an offer (00:09:27) The timeline and process of making an offer, including visiting other locations and discussing assessments.
        • Pay discussions (00:15:16) The challenges of pay discussions and asking candidates if they are looking for a raise at their current job.
        • The interview follow-up (00:17:33) Discussion about reaching out to a candidate after an interview and the experience of being ghosted.
        • The effectiveness of text messages (00:18:51) Conversation about the preference for texting over email when contacting potential hires.
        • The orientation process (00:22:54) Explanation of the onboarding process, including providing the employee handbook and accompanying videos.
        • Sense of Urgency and Desperation (00:26:01) Discussion on the difference between sense of urgency and desperation when looking for new job opportunities.
        • Always Recruiting Technicians (00:26:28) Importance of constantly running ads and recruiting technicians due to the 3 to 4 month window it takes to advertise and recruit.
        • Challenges with Employee Retention (00:27:02) Exploration of reasons why employees leave, including burnout and finding better opportunities in different environments.

        Thanks to our Partner, NAPA AUTO CARE

        Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

        Connect with the Podcast:

        -Join our Insider List: https://remarkableresults.biz/insider

        -All books mentioned on our podcasts: https://remarkableresults.biz/books

        -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

        -Buy Me a Coffee: https://www.buymeacoffee.com/carm

        -The Aftermarket Radio Network: https://aftermarketradionetwork.com

        -Special episode collections: https://remarkableresults.biz/collections

        ]]>        19ef5489-c137-41ee-8a57-b9ef932c7244Tue, 11 Jul 2023 00:15:00 -040037:12falsefull865865        How Can You Improve Your Auto Repair Shop's Profitability? Case Study: Texas [E120] - Chris Cotton Weekly BlitzHow Can You Improve Your Auto Repair Shop's Profitability? Case Study: Texas [E120] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

        https://shopmarketingpros.com/chris/

        Check out their podcast here:

        https://autorepairmarketing.captivate.fm/

        If you would like to join their private facebook group go here:

        https://www.facebook.com/groups/autorepairmarketingmastermind

        Are you running an auto repair shop and struggling with cash flow? In this podcast, Coach Chris Cotton from Auto Fix Auto Shop Coaching shares a success story of a shop in Houston that overcame its cash flow issues and increased its net profit by 5%. In under 6 months! The secret? Improving their DVI process, introducing a maintenance schedule program, and teaching their staff about the benefits of BG products. By doing so, the shop's average estimate went up by $400 per ticket, and their average repair order increased from $600 to $829.

        But that's not all. Coach Cotton also talks about the importance of effective management, marketing, and continuous improvement. He shares valuable metrics and KPIs that his team tracks, and emphasizes the need to focus on improving processes and procedures before considering a second location.

        If you're looking for practical advice on how to increase your auto repair shop's profitability, this podcast is a must-listen. Learn from a real-life success story and discover how you can take your shop to the next level.

        Introduction [00:00:06] Introduction to the podcast and its purpose.

        Success Story of a Shop [00:02:09] A success story of a shop in Houston, Texas, that was able to increase its sales and net profit by making minor tweaks to its DVI process and introducing a maintenance schedule program.

        Improvements in Labor Gross Profit Margin [00:09:06] The labor gross profit margin of the shop has gone up by 13%, and the technician productivity has increased by 10%.

        Bay Utilization [00:10:10] Importance of maximizing bay utilization before expanding to a second location.

        Marketing and Image [00:11:20] Discussion of the importance of marketing and image, and a recommendation for Shop Marketing Pros.

        Metrics and Processes [00:13:38] Improvements in build hours, close rate, effective labor rate, and labor hours per repair order through better processes and procedures.

        Don't forget to rate and review us!

        Connect with Chris:

        chris@autofixsos.com

        940.400.1008

        www.autoshopcoaching.com

        Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

        Youtube: https://bit.ly/3ClX0ae

        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

        ]]>        The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

        Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

        https://shopmarketingpros.com/chris/

        Check out their podcast here:

        https://autorepairmarketing.captivate.fm/

        If you would like to join their private facebook group go here:

        https://www.facebook.com/groups/autorepairmarketingmastermind

        Are you running an auto repair shop and struggling with cash flow? In this podcast, Coach Chris Cotton from Auto Fix Auto Shop Coaching shares a success story of a shop in Houston that overcame its cash flow issues and increased its net profit by 5%. In under 6 months! The secret? Improving their DVI process, introducing a maintenance schedule program, and teaching their staff about the benefits of BG products. By doing so, the shop's average estimate went up by $400 per ticket, and their average repair order increased from $600 to $829.

        But that's not all. Coach Cotton also talks about the importance of effective management, marketing, and continuous improvement. He shares valuable metrics and KPIs that his team tracks, and emphasizes the need to focus on improving processes and procedures before considering a second location.

        If you're looking for practical advice on how to increase your auto repair shop's profitability, this podcast is a must-listen. Learn from a real-life success story and discover how you can take your shop to the next level.

        Introduction [00:00:06] Introduction to the podcast and its purpose.

        Success Story of a Shop [00:02:09] A success story of a shop in Houston, Texas, that was able to increase its sales and net profit by making minor tweaks to its DVI process and introducing a maintenance schedule program.

        Improvements in Labor Gross Profit Margin [00:09:06] The labor gross profit margin of the shop has gone up by 13%, and the technician productivity has increased by 10%.

        Bay Utilization [00:10:10] Importance of maximizing bay utilization before expanding to a second location.

        Marketing and Image [00:11:20] Discussion of the importance of marketing and image, and a recommendation for Shop Marketing Pros.

        Metrics and Processes [00:13:38] Improvements in build hours, close rate, effective labor rate, and labor hours per repair order through better processes and procedures.

        Don't forget to rate and review us!

        Connect with Chris:

        chris@autofixsos.com

        940.400.1008

        www.autoshopcoaching.com

        Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

        Youtube: https://bit.ly/3ClX0ae

        #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

        ]]>        541aeb26-f067-42b8-a756-f6f05c35fffcMon, 10 Jul 2023 00:15:00 -040017:24falsebonus        Embracing Change: Navigating the Electrification Revolution [AW 165]Embracing Change: Navigating the Electrification Revolution
        Dave Hobbs discusses the challenges and changes brought about by electrification in the automotive industry. Dave shares his experience with hub bearing failures, the importance of proper charging cables for electric vehicles and the maintenance requirements of EVs. He also discusses the recently launched ASE Safety Certification and the importance of safety in the industry. It's an exciting time, and by embracing change and staying curious, technicians can ensure their success in this evolving landscape.

        Dave Hobbs, Senior Technical Trainer and Curriculum Developer for Delphi Technologies. Dave’s previous episodes HERE.

        • Watch Full Video Episode
        • Prepping for Electrified Vehicles (00:04:17) Discussion on the changes and challenges technicians face when working on electrified vehicles.
        • New Method of Disconnecting High Voltage Systems (00:05:21) Exploring the shift in disconnecting high voltage systems in newer vehicles.
        • Constantly Tweaking Presentations and Flexibility in Teaching (00:11:26) Dave discusses his approach to teaching, constantly tweaking presentations, and being flexible to meet customer expectations.
        • Changes in Electrification and Importance of Reading Technical Service (00:13:53) Dave talks about the changes in electrification in vehicles, the importance of reading technical service, and
        • Using a tester to check the compatibility of charge cables with power sources (00:19:22)
        • Challenges and details of electrification in the automotive industry, including the use of extension cords and maintenance requirements (00:21:17)
        • ASE Safety Certification (00:27:11)
        • Importance of Safety Certification (00:30:53) Importance of requiring safety certification for technicians working on electric vehicles to prevent accidents and injuries.
        • Hidden Challenges of Electrification in Automotive Industry (00:35:56) Discussion on the difficulties technicians face in identifying and working with hidden electric components in newer cars.
        • Variety of Electric Motors in Vehicles (00:37:10) Exploration of the different types and locations of electric motors in vehicles, such as belt-driven alternator starters and motors inside the transmission.
        • Charging Systems in Hybrid and Electric Vehicles (00:38:04) Explanation of the various components involved in charging the battery pack and the 12-volt battery in hybrid and electric vehicles.

        Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

        Connect with the Podcast:

        -Join our Insider List: https://remarkableresults.biz/insider

        -All books mentioned on our podcasts: https://remarkableresults.biz/books

        -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

        -Buy Me a Coffee: https://www.buymeacoffee.com/carm

        -The Aftermarket Radio Network: https://aftermarketradionetwork.com

        -Special episode collections: https://remarkableresults.biz/collections

        ]]>
        Dave Hobbs discusses the challenges and changes brought about by electrification in the automotive industry. Dave shares his experience with hub bearing failures, the importance of proper charging cables for electric vehicles and the maintenance requirements of EVs. He also discusses the recently launched ASE Safety Certification and the importance of safety in the industry. It's an exciting time, and by embracing change and staying curious, technicians can ensure their success in this evolving landscape.

        Dave Hobbs, Senior Technical Trainer and Curriculum Developer for Delphi Technologies. Dave’s previous episodes HERE.

        • Watch Full Video Episode
        • Prepping for Electrified Vehicles (00:04:17) Discussion on the changes and challenges technicians face when working on electrified vehicles.
        • New Method of Disconnecting High Voltage Systems (00:05:21) Exploring the shift in disconnecting high voltage systems in newer vehicles.
        • Constantly Tweaking Presentations and Flexibility in Teaching (00:11:26) Dave discusses his approach to teaching, constantly tweaking presentations, and being flexible to meet customer expectations.
        • Changes in Electrification and Importance of Reading Technical Service (00:13:53) Dave talks about the changes in electrification in vehicles, the importance of reading technical service, and
        • Using a tester to check the compatibility of charge cables with power sources (00:19:22)
        • Challenges and details of electrification in the automotive industry, including the use of extension cords and maintenance requirements (00:21:17)
        • ASE Safety Certification (00:27:11)
        • Importance of Safety Certification (00:30:53) Importance of requiring safety certification for technicians working on electric vehicles to prevent accidents and injuries.
        • Hidden Challenges of Electrification in Automotive Industry (00:35:56) Discussion on the difficulties technicians face in identifying and working with hidden electric components in newer cars.
        • Variety of Electric Motors in Vehicles (00:37:10) Exploration of the different types and locations of electric motors in vehicles, such as belt-driven alternator starters and motors inside the transmission.
        • Charging Systems in Hybrid and Electric Vehicles (00:38:04) Explanation of the various components involved in charging the battery pack and the 12-volt battery in hybrid and electric vehicles.

        Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

        Connect with the Podcast:

        -Join our Insider List: https://remarkableresults.biz/insider

        -All books mentioned on our podcasts: https://remarkableresults.biz/books

        -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

        -Buy Me a Coffee: https://www.buymeacoffee.com/carm

        -The Aftermarket Radio Network: https://aftermarketradionetwork.com

        -Special episode collections: https://remarkableresults.biz/collections

        ]]>        55fd3e65-ce92-4cb8-93cc-721008751957Sat, 08 Jul 2023 00:15:00 -040041:25falsefull165165        Is Your Company Culture Holding You Back? [RR 864]Is Your Company Culture Holding You Back?
        Now, I know what you're thinking, "Culture again?" But trust me, this episode takes a deep dive into how culture can truly make or break a business. Every business has a culture, whether it's intentional or not, and it's crucial to evaluate if it's the right one for retaining employees and attracting customers. Imagine an auto repair shop that truly understands the frustrations of car owners and aims to provide honest, knowledgeable, and reliable service to give them peace of mind. That's the kind of culture that draws customers in and keeps them coming back. Chris Lawson suggests checking out an article in the show notes that discusses the impact of culture on over 40 business metrics. Studies have shown that employees are more motivated and efficient in a happy work environment. So, investing in your company culture can actually boost your bottom line. If you're a business owner or someone interested in creating a positive work environment, this episode is a goldmine of information. Carm and Chris provide practical guidance on building company culture and emphasize the need for strong policies, procedures, and teamwork.

        Chris Lawson, TechnicianFind.Com. Chris’ previous episodes HERE

        Show Notes

        • Watch Full Video Episode
        • How Much Does Company Culture Really Matter? 40+ Real Business Metrics Impacted by Your People and Culture (with sources)! https://www.betterculture.com/blog/does-company-culture-really-matter
        • Importance of Company Culture (00:00:51) Discussion on the significance of company culture in retaining employees and attracting customers.
        • Real World Studies on Culture Impact (00:02:33) Exploration of tangible studies on how developing a strong and positive culture impacts a business's bottom line.
        • Different Categories of Shop Culture (00:04:25) Explanation of the three categories of shop culture: those who don't think they have culture, those who have a vague understanding of their culture, and those who have a clear understanding and can effectively communicate their culture.
        • Employee Retention (00:10:37) A strong culture contributes to higher employee retention rates, reducing costs associated with turnover.
        • Productivity (00:11:08) Positive company culture leads to increased efficiency and higher output from motivated employees.
        • Collaboration and Teamwork (00:12:43) A positive company culture fosters collaboration and teamwork, encouraging employees to work together effectively towards common goals.
        • Employee Loyalty (00:16:28) The importance of employee loyalty in fostering a positive company culture and reducing turnover.
        • Ethical Behavior (00:17:50) The impact of a strong company culture on encouraging ethical behavior and maintaining a positive reputation.
        • Talent Acquisition (00:18:13) How a positive company culture attracts top talent and makes talent acquisition easier for recruiters.
        • Importance of Company Culture in Hiring (00:25:01) The significance of company culture when hiring new team members and emphasizes the need to convey the culture in job advertisements.
        • Developing Effective Job Ads (00:26:55) Chris Lawson provides tips on creating job ads that highlight the shop's culture and attract candidates who are a good fit for the company.

        Thanks to our Partners, AAPEX and NAPA TRACS.

        Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

        NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

        Connect with the Podcast:

        -Join our Insider List: https://remarkableresults.biz/insider

        -All books mentioned on our podcasts: https://remarkableresults.biz/books

        -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

        -Buy Me a Coffee: https://www.buymeacoffee.com/carm

        -The Aftermarket Radio Network: https://aftermarketradionetwork.com

        -Special episode collections: https://remarkableresults.biz/collections

              ]]>
        Now, I know what you're thinking, "Culture again?" But trust me, this episode takes a deep dive into how culture can truly make or break a business. Every business has a culture, whether it's intentional or not, and it's crucial to evaluate if it's the right one for retaining employees and attracting customers. Imagine an auto repair shop that truly understands the frustrations of car owners and aims to provide honest, knowledgeable, and reliable service to give them peace of mind. That's the kind of culture that draws customers in and keeps them coming back. Chris Lawson suggests checking out an article in the show notes that discusses the impact of culture on over 40 business metrics. Studies have shown that employees are more motivated and efficient in a happy work environment. So, investing in your company culture can actually boost your bottom line. If you're a business owner or someone interested in creating a positive work environment, this episode is a goldmine of information. Carm and Chris provide practical guidance on building company culture and emphasize the need for strong policies, procedures, and teamwork.

        Chris Lawson, TechnicianFind.Com. Chris’ previous episodes HERE

        Show Notes

        • Watch Full Video Episode
        • How Much Does Company Culture Really Matter? 40+ Real Business Metrics Impacted by Your People and Culture (with sources)! https://www.betterculture.com/blog/does-company-culture-really-matter
        • Importance of Company Culture (00:00:51) Discussion on the significance of company culture in retaining employees and attracting customers.
        • Real World Studies on Culture Impact (00:02:33) Exploration of tangible studies on how developing a strong and positive culture impacts a business's bottom line.
        • Different Categories of Shop Culture (00:04:25) Explanation of the three categories of shop culture: those who don't think they have culture, those who have a vague understanding of their culture, and those who have a clear understanding and can effectively communicate their culture.
        • Employee Retention (00:10:37) A strong culture contributes to higher employee retention rates, reducing costs associated with turnover.
        • Productivity (00:11:08) Positive company culture leads to increased efficiency and higher output from motivated employees.
        • Collaboration and Teamwork (00:12:43) A positive company culture fosters collaboration and teamwork, encouraging employees to work together effectively towards common goals.
        • Employee Loyalty (00:16:28) The importance of employee loyalty in fostering a positive company culture and reducing turnover.
        • Ethical Behavior (00:17:50) The impact of a strong company culture on encouraging ethical behavior and maintaining a positive reputation.
        • Talent Acquisition (00:18:13) How a positive company culture attracts top talent and makes talent acquisition easier for recruiters.
        • Importance of Company Culture in Hiring (00:25:01) The significance of company culture when hiring new team members and emphasizes the need to convey the culture in job advertisements.
        • Developing Effective Job Ads (00:26:55) Chris Lawson provides tips on creating job ads that highlight the shop's culture and attract candidates who are a good fit for the company.

        Thanks to our Partners, AAPEX and NAPA TRACS.

        Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

        NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

        Connect with the Podcast:

        -Join our Insider List: https://remarkableresults.biz/insider

        -All books mentioned on our podcasts: https://remarkableresults.biz/books

        -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

        -Buy Me a Coffee: https://www.buymeacoffee.com/carm

        -The Aftermarket Radio Network: https://aftermarketradionetwork.com

        -Special episode collections: https://remarkableresults.biz/collections

              ]]>        19195f99-cf74-444f-8370-443fa38e6045Fri, 07 Jul 2023 00:15:00 -040028:24falsefull864864        Passing Your Business on to the Next Generation - Part 2: The Deal [E073] - Business By The NumbersPassing Your Business on to the Next Generation - Part 2: The Deal [E073] - Business By The NumbersWelcome back! Now, for part 2 of Passing Your Business on to the Next Generation. Today, Hunt continues to explore the crucial steps involved in transitioning your business to the next generation. Last week, He talked about effective communication, creating a solid plan, and achieving a balanced deal that ensures both your retirement and your children's success. Today, Hunt deep dives into some of the technicalities of the process, providing valuable insights to help you make informed decisions.

        Selling Stock vs. Selling Assets to your children: Factors that influence whether you should sell the stock or the assets of your business. Gain a better understanding of the kinds of situations where you might make either choice.

        Financing: Get insight about the best way for your child to get the loan they’ll need to buy your business. Is it ever a good idea to finance it yourself?

        Gifting the Business: Learn some of the necessary steps to safeguard your business when planning to gift it. Hunt shares some strategies to ensure everything is in order and explores options available for gifting your business.

        Passing Your Business on to the Next Generation - Part 1: The Basics

        Thanks to our partners, NAPA TRACS and Promotive

        Visit NAPATRACS.com and GoPromotive.com

        Paar Melis and Associates – Accountants Specializing in Automotive Repair

        Visit us Online : www.paarmelis.com

        Email Hunt: podcast@paarmelis.com

        Get a copy of my Book : Download Here

        ]]>        Welcome back! Now, for part 2 of Passing Your Business on to the Next Generation. Today, Hunt continues to explore the crucial steps involved in transitioning your business to the next generation. Last week, He talked about effective communication, creating a solid plan, and achieving a balanced deal that ensures both your retirement and your children's success. Today, Hunt deep dives into some of the technicalities of the process, providing valuable insights to help you make informed decisions.

        Selling Stock vs. Selling Assets to your children: Factors that influence whether you should sell the stock or the assets of your business. Gain a better understanding of the kinds of situations where you might make either choice.

        Financing: Get insight about the best way for your child to get the loan they’ll need to buy your business. Is it ever a good idea to finance it yourself?

        Gifting the Business: Learn some of the necessary steps to safeguard your business when planning to gift it. Hunt shares some strategies to ensure everything is in order and explores options available for gifting your business.

        Passing Your Business on to the Next Generation - Part 1: The Basics

        Thanks to our partners, NAPA TRACS and Promotive

        Visit NAPATRACS.com and GoPromotive.com

        Paar Melis and Associates – Accountants Specializing in Automotive Repair

        Visit us Online : www.paarmelis.com

        Email Hunt: podcast@paarmelis.com

        Get a copy of my Book : Download Here

        ]]>        6439a0a3-a625-4446-afc4-a613969f4ae1Thu, 06 Jul 2023 00:15:00 -040032:20falsebonus        Advantages and Challenges of Artificial Intelligence in the Automotive Industry [THA 335]Advantages and Challenges of Artifical Intelligence in the Automotive Industry
        Tara Topel, Greg Buckley, and Andy Bizub discuss the applications of AI in the automotive industry, focusing on the use of ChatGPT. They share examples of using AI to update handbooks, create repair procedures, educate service advisors, and enhance the customer experience. They also discuss the challenges and potential benefits of using AI in customer-facing interactions. While AI has benefits, it should be used as a supplement rather than a replacement for human connection.

        Tara Topel, Topel’s Service Center Inc. Tara’s previous episodes HERE.

        Greg Buckley, Buckley’s Auto Care in Wilmington, and Millsboro DE.  Greg’s previous episodes HERE.

        Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE.

        Show Notes:

        • Watch Video Episode HERE
        • Utilizing AI to Update Team Member Handbook (00:03:18) Tara highlights the time-saving and efficiency-boosting benefits of using AI to update her team member handbook.
        • Infusing Personal Touch into AI-Generated Content (00:04:51) The panel emphasizes the importance of adding their own personal touch to AI-generated content.
        • Streamlining Repair Procedures with AI (00:09:15) Discussion on how AI, specifically ChatGPT, is used to generate repair procedures and streamline the process.
        • Customizing AI-Generated Content for Consumers (00:10:07) Debate on tailoring AI-generated content to enhance value and understanding for consumers, considering the need for detailed repair procedures.
        • Advantages and Challenges of AI in the Automotive Industry (00:17:40) Exploration of the benefits and potential challenges of implementing AI technology, including its evolving nature and impact on businesses.
        • Refining AI-Generated Content (00:18:35) Discussion on the challenges and improvements in AI-generated content, highlighting the need for fine-tuning by coders.
        • Leveraging Chat Bots for Personalized Content (00:19:44) Exploring the potential benefits of using chat bots to deliver personalized and accurate answers to customer inquiries, enhancing the customer-facing aspect of businesses.
        • Creating Valuable Content with AI (00:23:20) The importance of investing effort into content creation, following guidelines, and adding personal touches to ensure valuable and beneficial content for specific locations.
        • Personalizing Client Interactions with AI (00:27:05) The potential of using AI to personalize interactions with clients based on their preferences and profiles.
        • Expanding Beyond Automotive Services (00:33:25) The importance of engaging with communities and utilizing AI to create interactive community pages, offering more than just automotive services.
        • Mercedes' AI in the Cockpit (00:36:05) Discussion about the potential of AI in cars, specifically mentioning Mercedes and the concept of AI controlling various aspects of the vehicle.
        • Balancing Reliance on AI-Generated Content (00:36:31) Emphasizing the need to strike a balance and not overly rely on AI, maintaining personal intelligence and experience in content creation.

        Thanks to our Partners Shop-Ware and Delphi Technologies

        Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

        Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

        Connect with the Podcast

        -Join our Insider List: https://remarkableresults.biz/insider

        -All books mentioned on our podcasts: https://remarkableresults.biz/books

        -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

        -Buy Me a Coffee: https://www.buymeacoffee.com/carm

        -The Aftermarket Radio Network: https://aftermarketradionetwork.com

        -Special episode collections: https://remarkableresults.biz/collections

             

        ]]>
        Tara Topel, Greg Buckley, and Andy Bizub discuss the applications of AI in the automotive industry, focusing on the use of ChatGPT. They share examples of using AI to update handbooks, create repair procedures, educate service advisors, and enhance the customer experience. They also discuss the challenges and potential benefits of using AI in customer-facing interactions. While AI has benefits, it should be used as a supplement rather than a replacement for human connection.

        Tara Topel, Topel’s Service Center Inc. Tara’s previous episodes HERE.

        Greg Buckley, Buckley’s Auto Care in Wilmington, and Millsboro DE.  Greg’s previous episodes HERE.

        Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE.

        Show Notes:

        • Watch Video Episode HERE
        • Utilizing AI to Update Team Member Handbook (00:03:18) Tara highlights the time-saving and efficiency-boosting benefits of using AI to update her team member handbook.
        • Infusing Personal Touch into AI-Generated Content (00:04:51) The panel emphasizes the importance of adding their own personal touch to AI-generated content.
        • Streamlining Repair Procedures with AI (00:09:15) Discussion on how AI, specifically ChatGPT, is used to generate repair procedures and streamline the process.
        • Customizing AI-Generated Content for Consumers (00:10:07) Debate on tailoring AI-generated content to enhance value and understanding for consumers, considering the need for detailed repair procedures.
        • Advantages and Challenges of AI in the Automotive Industry (00:17:40) Exploration of the benefits and potential challenges of implementing AI technology, including its evolving nature and impact on businesses.
        • Refining AI-Generated Content (00:18:35) Discussion on the challenges and improvements in AI-generated content, highlighting the need for fine-tuning by coders.
        • Leveraging Chat Bots for Personalized Content (00:19:44) Exploring the potential benefits of using chat bots to deliver personalized and accurate answers to customer inquiries, enhancing the customer-facing aspect of businesses.
        • Creating Valuable Content with AI (00:23:20) The importance of investing effort into content creation, following guidelines, and adding personal touches to ensure valuable and beneficial content for specific locations.
        • Personalizing Client Interactions with AI (00:27:05) The potential of using AI to personalize interactions with clients based on their preferences and profiles.
        • Expanding Beyond Automotive Services (00:33:25) The importance of engaging with communities and utilizing AI to create interactive community pages, offering more than just automotive services.
        • Mercedes' AI in the Cockpit (00:36:05) Discussion about the potential of AI in cars, specifically mentioning Mercedes and the concept of AI controlling various aspects of the vehicle.
        • Balancing Reliance on AI-Generated Content (00:36:31) Emphasizing the need to strike a balance and not overly rely on AI, maintaining personal intelligence and experience in content creation.

        Thanks to our Partners Shop-Ware and Delphi Technologies

        Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

        Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

        Connect with the Podcast

        -Join our Insider List: https://remarkableresults.biz/insider

        -All books mentioned on our podcasts: https://remarkableresults.biz/books

        -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

        -Buy Me a Coffee: https://www.buymeacoffee.com/carm

        -The Aftermarket Radio Network: https://aftermarketradionetwork.com

        -Special episode collections: https://remarkableresults.biz/collections

             

        ]]>        57d8ec27-3c88-49fc-9154-4303fdc24eacThu, 06 Jul 2023 00:15:00 -040041:54falsefull335335        Motivation [E090] - Automotive Field TheoryMotivation [E090] - Automotive Field Theory
      • Motivating or Demotivating?
      • Love for the job
      • Rigged Games

      Thanks to our Partner, NAPA AUTOTECH napaautotech.com

      Email Matt: mattfanslowpodcast@gmail.com

      Diagnosing the Aftermarket A - Z YouTube Channel HERE

      ]]>
    • Motivating or Demotivating?
    • Love for the job
    • Rigged Games

    Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE

    ]]>48515d8e-aae0-401a-85f4-f831b5e0dbd0Wed, 05 Jul 2023 00:15:00 -040025:20falsebonusHow EOS Drives SMART Marketing with Tim Stoll [E055] - The Auto Repair Marketing PodcastHow EOS Drives SMART Marketing with Tim Stoll [E055] - The Auto Repair Marketing PodcastThank you to our friends at RepairPal for providing this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.

    Are you struggling to align your team and drive marketing success in your business? In this episode of the Auto Repair Marketing Podcast, Brian, Kim, and Tim Stoll, an EOS Implementer, discuss how EOS can help businesses achieve their marketing goals. A valuable lesson from this podcast is the importance of using EOS to increase accountability and collaboration within the team, which ultimately leads to more successful marketing strategies and business growth. They highlight the key elements of a successful marketing strategy, including defining the target market, identifying unique selling points, establishing a proven process, and offering a guarantee. They also stress the importance of measuring progress through the scorecard and using the Vision Traction Organizer (VTO) to create a strategic plan for the business. If you're looking to take your marketing efforts to the next level, this podcast is a must-listen!

    • EOS and Marketing (00:00:10) The speakers discuss how EOS can improve marketing and how it is an important component for any organization.
    • Tim Stoll's Background and Becoming an EOS Implementer (00:02:06) Tim Stoll talks about his background in the chemical industry and how he became an EOS implementer.
    • Quarterly Conversations and Accountability (00:04:44) Brian talks about how EOS and Profit First have been the difference maker in their business and how quarterly conversations have helped them solve issues before they become big problems.
    • Improved team alignment and accountability (00:07:18) Brian and Kim discuss how implementing EOS has allowed them to focus on their strengths and delegate tasks to their team members, resulting in improved team alignment and accountability.
    • Defining target market (00:09:29) The speakers discuss the importance of defining a target market in marketing and how EOS helps businesses to identify their ideal customers.
    • Three uniques (00:13:52) The concept of three uniques is introduced as a term used in EOS. The speakers do not elaborate on this concept in this segment.
    • Defining Your Uniques (00:13:56) The speakers discuss the importance of defining what makes a business unique and how it differentiates them from competitors.
    • The Proven Process (00:16:34) The proven process is a one-page graphic that shows the relationship between a business and its clients. It helps to build loyalty and can be used in various marketing channels.
    • The Guarantee (00:18:52) The guarantee is a way to take objections off the table and make it easier for customers to do business with a company. In the world of auto repair, it is usually an extended warranty or a nationwide warranty program.
    • Accountability Chart (00:21:18) The accountability chart is a tool that defines who is responsible for what in an organization, beyond titles and positions. The marketing function is a key part of the chart, and its accountabilities depend on the company and industry.
    • Meeting Pulse and Scorecard (00:25:26) The EOS system includes a meeting pulse that reduces the number of meetings while increasing productivity. The scorecard measures activity, not just results, and provides automatic accountability for achieving goals. The scorecard includes measures such as the number of pieces of content produced, the growth of a private Facebook group, and the number of leads coming in.
    • Weekly Scorecards (00:29:05) The speakers discuss the benefits of using weekly scorecards to track marketing numbers and trends, and how it helps make data-based decisions.
    • Rocks (00:31:48) The speakers explain what rocks are in EOS, which are 90-day goals that help businesses focus on important things to accomplish both at the company and personal level.
    • Access to Implementer (00:34:41) The speakers emphasize the importance of having access to an EOS implementer in between sessions, and how they can help with questions and provide tools to use.
    • Implementing EOS (00:35:56) The speakers discuss the benefits of hiring an EOS implementer for businesses and how it can improve team alignment and accountability.
    • The Vision Traction Organizer (00:37:55) The Vision Traction Organizer is a two-page strategic plan that is revisited every quarter to ensure it is still relevant. The eight questions that are answered on the organizer are discussed.
    • Ten-Year Target (00:41:41) The speakers discuss the difficulty of coming up with a ten-year target and the importance of having a big, inspiring goal that can be communicated to employees. They share their own ten-year target of being known as the best auto repair marketing company in America.
    • Creating a Three-Year Picture (00:43:46) The speakers discuss the importance of creating a three-year picture for a business, including revenue and profit targets, and how it helps with team alignment and achieving goals.
    • Defining Quarterly Rocks (00:48:07) The speakers explain the concept of "rocks" in EOS, which are 90-day goals that help businesses achieve their yearly and three-year targets. They discuss how rocks can be used in marketing, such as building a podcast studio or creating videos, and how they help with accountability and getting things done.
    • Benefits of EOS for Marketing (00:49:58) The speakers discuss how EOS can benefit marketing efforts, including setting marketing goals and budgets, and how it helps with team alignment and accountability. They also mention how EOS can be implemented in the automotive industry and how to find an EOS implementer.
    • Finding the right EOS Implementer (00:50:56) The importance of finding an EOS Implementer that fits well with the business owner and their team.
    • First step to implementing EOS (00:51:56) Advice on the first step for an automotive repair shop owner interested in implementing EOS: call an EOS Implementer for a conversation and a 90-minute meeting.
    • Passion for EOS (00:53:40) The hosts express their passion for EOS and how it has helped their business.

    How To Get In Touch with Tim


    How To Get In Touch with Shop Marketing Pros


    ]]>    Thank you to our friends at RepairPal for providing this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.

    Are you struggling to align your team and drive marketing success in your business? In this episode of the Auto Repair Marketing Podcast, Brian, Kim, and Tim Stoll, an EOS Implementer, discuss how EOS can help businesses achieve their marketing goals. A valuable lesson from this podcast is the importance of using EOS to increase accountability and collaboration within the team, which ultimately leads to more successful marketing strategies and business growth. They highlight the key elements of a successful marketing strategy, including defining the target market, identifying unique selling points, establishing a proven process, and offering a guarantee. They also stress the importance of measuring progress through the scorecard and using the Vision Traction Organizer (VTO) to create a strategic plan for the business. If you're looking to take your marketing efforts to the next level, this podcast is a must-listen!

    • EOS and Marketing (00:00:10) The speakers discuss how EOS can improve marketing and how it is an important component for any organization.
    • Tim Stoll's Background and Becoming an EOS Implementer (00:02:06) Tim Stoll talks about his background in the chemical industry and how he became an EOS implementer.
    • Quarterly Conversations and Accountability (00:04:44) Brian talks about how EOS and Profit First have been the difference maker in their business and how quarterly conversations have helped them solve issues before they become big problems.
    • Improved team alignment and accountability (00:07:18) Brian and Kim discuss how implementing EOS has allowed them to focus on their strengths and delegate tasks to their team members, resulting in improved team alignment and accountability.
    • Defining target market (00:09:29) The speakers discuss the importance of defining a target market in marketing and how EOS helps businesses to identify their ideal customers.
    • Three uniques (00:13:52) The concept of three uniques is introduced as a term used in EOS. The speakers do not elaborate on this concept in this segment.
    • Defining Your Uniques (00:13:56) The speakers discuss the importance of defining what makes a business unique and how it differentiates them from competitors.
    • The Proven Process (00:16:34) The proven process is a one-page graphic that shows the relationship between a business and its clients. It helps to build loyalty and can be used in various marketing channels.
    • The Guarantee (00:18:52) The guarantee is a way to take objections off the table and make it easier for customers to do business with a company. In the world of auto repair, it is usually an extended warranty or a nationwide warranty program.
    • Accountability Chart (00:21:18) The accountability chart is a tool that defines who is responsible for what in an organization, beyond titles and positions. The marketing function is a key part of the chart, and its accountabilities depend on the company and industry.
    • Meeting Pulse and Scorecard (00:25:26) The EOS system includes a meeting pulse that reduces the number of meetings while increasing productivity. The scorecard measures activity, not just results, and provides automatic accountability for achieving goals. The scorecard includes measures such as the number of pieces of content produced, the growth of a private Facebook group, and the number of leads coming in.
    • Weekly Scorecards (00:29:05) The speakers discuss the benefits of using weekly scorecards to track marketing numbers and trends, and how it helps make data-based decisions.
    • Rocks (00:31:48) The speakers explain what rocks are in EOS, which are 90-day goals that help businesses focus on important things to accomplish both at the company and personal level.
    • Access to Implementer (00:34:41) The speakers emphasize the importance of having access to an EOS implementer in between sessions, and how they can help with questions and provide tools to use.
    • Implementing EOS (00:35:56) The speakers discuss the benefits of hiring an EOS implementer for businesses and how it can improve team alignment and accountability.
    • The Vision Traction Organizer (00:37:55) The Vision Traction Organizer is a two-page strategic plan that is revisited every quarter to ensure it is still relevant. The eight questions that are answered on the organizer are discussed.
    • Ten-Year Target (00:41:41) The speakers discuss the difficulty of coming up with a ten-year target and the importance of having a big, inspiring goal that can be communicated to employees. They share their own ten-year target of being known as the best auto repair marketing company in America.
    • Creating a Three-Year Picture (00:43:46) The speakers discuss the importance of creating a three-year picture for a business, including revenue and profit targets, and how it helps with team alignment and achieving goals.
    • Defining Quarterly Rocks (00:48:07) The speakers explain the concept of "rocks" in EOS, which are 90-day goals that help businesses achieve their yearly and three-year targets. They discuss how rocks can be used in marketing, such as building a podcast studio or creating videos, and how they help with accountability and getting things done.
    • Benefits of EOS for Marketing (00:49:58) The speakers discuss how EOS can benefit marketing efforts, including setting marketing goals and budgets, and how it helps with team alignment and accountability. They also mention how EOS can be implemented in the automotive industry and how to find an EOS implementer.
    • Finding the right EOS Implementer (00:50:56) The importance of finding an EOS Implementer that fits well with the business owner and their team.
    • First step to implementing EOS (00:51:56) Advice on the first step for an automotive repair shop owner interested in implementing EOS: call an EOS Implementer for a conversation and a 90-minute meeting.
    • Passion for EOS (00:53:40) The hosts express their passion for EOS and how it has helped their business.

    How To Get In Touch with Tim


    How To Get In Touch with Shop Marketing Pros


    ]]>    de9ec61a-a916-4367-9e04-6b36717513e9Wed, 05 Jul 2023 00:15:00 -040054:29falsebonus    App-solutely Essential: Why Auto Repair Shops Need to Embrace Apps [RR 863]App-solutely Essential: Why Auto Repair Shops Need to Embrace Apps

    Jeff Mont, owner of JJ's Auto Service Center and Jeremy Glassco, founder of App Fueled, discuss the benefits of using apps in the automotive industry. Apps can be a valuable tool to engage with customers and increase customer loyalty. By offering valuable benefits and discounts, shops can make it worth their customers' while to give their time and attention to their business. JJ shares his experience using App Fueled for his shop's app, which includes a 10% discount on all purchases and a 5% rebate up to $50. He notes that the app has helped increase his shop's average repair order by 15-16%.

    Jeff Mont, JJ's Auto Service Center, Waldorf, MD.

    Jeremy Glassco, Founder, App Fueled

    Show Notes

    • Watch Full Video Episode
    • JJ's Experience with App Fueled (00:03:20) Jeff Mont (JJ) talks about his experience using App Fueled for his auto repair shop's app and how he wanted to be different from other shops.
    • Great Teachers are Students (00:07:45) Jeremy Glassco and JJ discuss their mutual learning from each other
    • Benefits of an App for Auto Repair Shops (00:08:44) Jeremy and JJ discuss the benefits of having an app for auto repair shops and how it can help build a connection with customers.
    • The Psychology Behind Apps (00:15:47) Jeremy Glassco discusses the psychology behind apps and how they get customers to give their time and space on their phone. He explains how apps can change the paradigm and make it more convenient for customers to come back to the shop.
    • Benefits of the App (00:18:11) Integrating the app into the sales process and how to offer discounts and rebates to members. The app has increased their average revenue per order by 15-16%.
    • Intimacy and Customer Commitment (00:23:48) How apps can create intimacy with customers and encourage commitment to return to the shop.
    • Premium Retail Price and Membership Discounts (00:25:01) The concept of premium retail pricing and how it differs from membership discounts, using Target's Redcard as an example.
    • App Features and Customer Engagement (00:28:57) How the app can engage customers through push notifications, coupons, and recall alerts, and how it can be used to manage multiple cars.
    • The Importance of App Functionality (00:30:49) How Apple and Google are improving search functionality on phones to make it easier to find apps.
    • Gamification of Apps (00:32:14) The importance of making an app engaging and fun for customers. They talk about the "stars program" and how it can be used to disrupt customer behavior.
    • Referral Codes and Affiliate Marketing (00:34:26) The referral mentality and how it can be used to reward affiliates.
    • Jeremy's Gratitude for Chris Cloutier at Auto Flow (00:38:44) Jeremy expresses his gratitude for Chris Cloutier at Auto Flow and his developer team for reigniting his passion for the industry.
    • JJ's Success with App Fueled (00:40:20) JJ expresses his gratitude for the people who have helped him develop his business, and how App Fueled has differentiated his shop in his town.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>

    Jeff Mont, owner of JJ's Auto Service Center and Jeremy Glassco, founder of App Fueled, discuss the benefits of using apps in the automotive industry. Apps can be a valuable tool to engage with customers and increase customer loyalty. By offering valuable benefits and discounts, shops can make it worth their customers' while to give their time and attention to their business. JJ shares his experience using App Fueled for his shop's app, which includes a 10% discount on all purchases and a 5% rebate up to $50. He notes that the app has helped increase his shop's average repair order by 15-16%.

    Jeff Mont, JJ's Auto Service Center, Waldorf, MD.

    Jeremy Glassco, Founder, App Fueled

    Show Notes

    • Watch Full Video Episode
    • JJ's Experience with App Fueled (00:03:20) Jeff Mont (JJ) talks about his experience using App Fueled for his auto repair shop's app and how he wanted to be different from other shops.
    • Great Teachers are Students (00:07:45) Jeremy Glassco and JJ discuss their mutual learning from each other
    • Benefits of an App for Auto Repair Shops (00:08:44) Jeremy and JJ discuss the benefits of having an app for auto repair shops and how it can help build a connection with customers.
    • The Psychology Behind Apps (00:15:47) Jeremy Glassco discusses the psychology behind apps and how they get customers to give their time and space on their phone. He explains how apps can change the paradigm and make it more convenient for customers to come back to the shop.
    • Benefits of the App (00:18:11) Integrating the app into the sales process and how to offer discounts and rebates to members. The app has increased their average revenue per order by 15-16%.
    • Intimacy and Customer Commitment (00:23:48) How apps can create intimacy with customers and encourage commitment to return to the shop.
    • Premium Retail Price and Membership Discounts (00:25:01) The concept of premium retail pricing and how it differs from membership discounts, using Target's Redcard as an example.
    • App Features and Customer Engagement (00:28:57) How the app can engage customers through push notifications, coupons, and recall alerts, and how it can be used to manage multiple cars.
    • The Importance of App Functionality (00:30:49) How Apple and Google are improving search functionality on phones to make it easier to find apps.
    • Gamification of Apps (00:32:14) The importance of making an app engaging and fun for customers. They talk about the "stars program" and how it can be used to disrupt customer behavior.
    • Referral Codes and Affiliate Marketing (00:34:26) The referral mentality and how it can be used to reward affiliates.
    • Jeremy's Gratitude for Chris Cloutier at Auto Flow (00:38:44) Jeremy expresses his gratitude for Chris Cloutier at Auto Flow and his developer team for reigniting his passion for the industry.
    • JJ's Success with App Fueled (00:40:20) JJ expresses his gratitude for the people who have helped him develop his business, and how App Fueled has differentiated his shop in his town.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    66bf7e63-bbe7-4969-9e2d-a354e1be985fTue, 04 Jul 2023 00:15:00 -040042:15falsefull863863    Is Your "Fishbowl" Mentality Holding Your Auto Repair Shop Back? A Nationwide Comparison [E119] - Chris Cotton Weekly BlitzIs Your "Fishbowl" Mentality Holding Your Auto Repair Shop Back? A Nationwide Comparison [E119] - Chris Cotton Weekly BlitzThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. To take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

    https://shopmarketingpros.com/chris/

    Check out their podcast here:

    https://autorepairmarketing.captivate.fm/

    If you would like to join their private facebook group go here:

    https://www.facebook.com/groups/autorepairmarketingmastermind

    Are you an auto repair shop owner feeling stuck in a "fishbowl" with no way out? Coach Chris Cotton from Auto Fix Auto Shop Coaching has helped over 500 shops across the country and has rarely encountered a situation that he hasn't seen or coached around. In his podcast, "The Weekly Blitz," he shares insider knowledge, industry developments, and practical business strategies to help shop owners see the bigger picture.

    The most valuable lesson from this podcast is the importance of making small incremental changes in an auto repair shop to have a significant impact on the business. Cotton shares success stories of shops that have gone from consistently losing money to making a profit by refining their processes and increasing their productivity. He also emphasizes the importance of having a good shop management system that is cloud-based and does a digital vehicle inspection.

    Cotton encourages auto repair shop owners to seek help and not be limited by their "fishbowl" mentality. He believes that any shop in any area can achieve success with the right direction and help. So, if you're an auto repair shop owner looking to improve your business, tune in to "The Weekly Blitz" and take the first step towards success.

    National and Regional Averages [00:02:20] Coach Chris Cotton shares data on national and regional averages for various metrics in auto repair shops, including return on investment, gross profit, net profit, technician productivity, and more.

    Getting Out of the Fishbowl [00:01:02] Coach Chris Cotton discusses the common problem of auto repair shop owners feeling stuck in their "fishbowl" and how to help them see the bigger picture and improve their businesses.

    Case Study from a Shop in California [00:02:20] Coach Chris Cotton teases a case study from a shop in California with a surprising ending, to be covered in episode #121.

    Small Changes, Big Impact [00:12:03] Coach Chris Cotton discusses how small incremental changes can have a huge impact on an auto repair shop's business, with examples of a shop going from losing money to making a profit.

    Marketing and Branding with Shop Marketing Pros [00:14:26] Coach Chris Cotton recommends Shop Marketing Pros for auto repair shop marketing and branding, and shares how they helped a shop increase their car count.

    Profitability and Upside [00:19:05] Coach Chris Cotton shares success stories of auto repair shops in South Texas, East Coast, SouthWest and West Coast all with increased profitability and upside realized through small tweaks and process improvements.

    Don't forget to rate and review us!


    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

    ]]>    The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. To take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

    Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:

    https://shopmarketingpros.com/chris/

    Check out their podcast here:

    https://autorepairmarketing.captivate.fm/

    If you would like to join their private facebook group go here:

    https://www.facebook.com/groups/autorepairmarketingmastermind

    Are you an auto repair shop owner feeling stuck in a "fishbowl" with no way out? Coach Chris Cotton from Auto Fix Auto Shop Coaching has helped over 500 shops across the country and has rarely encountered a situation that he hasn't seen or coached around. In his podcast, "The Weekly Blitz," he shares insider knowledge, industry developments, and practical business strategies to help shop owners see the bigger picture.

    The most valuable lesson from this podcast is the importance of making small incremental changes in an auto repair shop to have a significant impact on the business. Cotton shares success stories of shops that have gone from consistently losing money to making a profit by refining their processes and increasing their productivity. He also emphasizes the importance of having a good shop management system that is cloud-based and does a digital vehicle inspection.

    Cotton encourages auto repair shop owners to seek help and not be limited by their "fishbowl" mentality. He believes that any shop in any area can achieve success with the right direction and help. So, if you're an auto repair shop owner looking to improve your business, tune in to "The Weekly Blitz" and take the first step towards success.

    National and Regional Averages [00:02:20] Coach Chris Cotton shares data on national and regional averages for various metrics in auto repair shops, including return on investment, gross profit, net profit, technician productivity, and more.

    Getting Out of the Fishbowl [00:01:02] Coach Chris Cotton discusses the common problem of auto repair shop owners feeling stuck in their "fishbowl" and how to help them see the bigger picture and improve their businesses.

    Case Study from a Shop in California [00:02:20] Coach Chris Cotton teases a case study from a shop in California with a surprising ending, to be covered in episode #121.

    Small Changes, Big Impact [00:12:03] Coach Chris Cotton discusses how small incremental changes can have a huge impact on an auto repair shop's business, with examples of a shop going from losing money to making a profit.

    Marketing and Branding with Shop Marketing Pros [00:14:26] Coach Chris Cotton recommends Shop Marketing Pros for auto repair shop marketing and branding, and shares how they helped a shop increase their car count.

    Profitability and Upside [00:19:05] Coach Chris Cotton shares success stories of auto repair shops in South Texas, East Coast, SouthWest and West Coast all with increased profitability and upside realized through small tweaks and process improvements.

    Don't forget to rate and review us!


    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

    ]]>    c4e85900-8d23-4e35-8aab-b7ab54ff4b66Mon, 03 Jul 2023 00:15:00 -040023:02falsebonus    New Build in 4 Months: A Look Inside [AW 164]New Build in 4 Months: A Look Inside
    A new build in 4 months? How did Bill DeBoer do it?! When his father suggested knocking down an office building and building a shop in its place, Bill didn't hesitate. He took charge of the project, handled the financing, and oversaw the construction. This podcast episode is filled with insights on fleet management, business strategies, and the importance of having a reliable network of professionals.

    Bill DeBoer, DeBoer’s Auto Sales & Service. Listen to Bill’s podcast episodes HERE.

    • Watch Full Video Episode
    • “Profitable Fleet Management for Small and Medium Businesses” Bill Deboer [RR 831]
    • freefleetbook.com
    • (00:00:42) Building Bill's Dream: A Look into the Construction
    • (00:01:17) From Office to Shop: The Decision to Knock Down and Rebuild
    • (00:06:24) Expanding Horizons: Opening a Satellite Shop for Increased Capacity
    • (00:08:02) Growing Pains: Weighing the Options of Expanding or Relocating
    • (00:08:42) Planning Ahead: Long-Term Strategies for Business Owners in Their Sunset Years
    • (00:12:48) Time Flies: A Fascinating Time-Lapse of the Construction Process
    • (00:15:20) Designing Success: Layout Plans for the New Auto Sales and Service Business
    • (00:16:49) Securing the Future: Financing the Project and Converting to a Conventional Mortgage
    • (00:18:05) Giving Back: Fundraising for Benny's Bodega, a Community Organization Helping Those in Need

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>
    A new build in 4 months? How did Bill DeBoer do it?! When his father suggested knocking down an office building and building a shop in its place, Bill didn't hesitate. He took charge of the project, handled the financing, and oversaw the construction. This podcast episode is filled with insights on fleet management, business strategies, and the importance of having a reliable network of professionals.

    Bill DeBoer, DeBoer’s Auto Sales & Service. Listen to Bill’s podcast episodes HERE.

    • Watch Full Video Episode
    • “Profitable Fleet Management for Small and Medium Businesses” Bill Deboer [RR 831]
    • freefleetbook.com
    • (00:00:42) Building Bill's Dream: A Look into the Construction
    • (00:01:17) From Office to Shop: The Decision to Knock Down and Rebuild
    • (00:06:24) Expanding Horizons: Opening a Satellite Shop for Increased Capacity
    • (00:08:02) Growing Pains: Weighing the Options of Expanding or Relocating
    • (00:08:42) Planning Ahead: Long-Term Strategies for Business Owners in Their Sunset Years
    • (00:12:48) Time Flies: A Fascinating Time-Lapse of the Construction Process
    • (00:15:20) Designing Success: Layout Plans for the New Auto Sales and Service Business
    • (00:16:49) Securing the Future: Financing the Project and Converting to a Conventional Mortgage
    • (00:18:05) Giving Back: Fundraising for Benny's Bodega, a Community Organization Helping Those in Need

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    5b502870-b04c-4be6-92b0-fab647873384Sat, 01 Jul 2023 00:15:00 -040021:46falsefull164164    Stagnation vs Acceleration: How EOS Can Transform Your Business [862]Stagnation vs Acceleration: How EOS Can Transform Your Business
    Have you ever wondered how different businesses face similar challenges? Join Barry Barrett, a certified Entrepreneurial Operating System (EOS) implementer and business consultant, and Jeremy Bates, the president of Bates Security. They discuss the importance of culture, family, and implementing the Entrepreneurial Operating System (EOS) in their businesses. The key takeaway? Building a strong culture and surrounding yourself with quality people can lead to long-term success and employee retention.

    Jeremy Bates, President, Bates Security.

    Barry Barrett, a Certified EOS Implementer. As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Listen to Barry’s other episodes HERE.

    Show Notes

    • Watch Full Video Episode
    • Barry Barrett Contact Info
    • EOS: Entrepreneurial Operating System Podcast Series with Barry Barrett
    • Similar Challenges Faced by Different Businesses (00:02:10) Discussion on how different businesses, including automotive repair and security, share similar challenges.
    • Success of a Family-Owned Business (00:08:15) The importance of hard work and earning trust in creating a successful family-owned and operated business.
    • Implementing the Book "Traction" (00:10:05) The decision to hire a professional to successfully implement the concepts from the book "Traction" in their business.
    • Working Together and Push-Pull Dynamics (00:12:56) The dynamic between Jeremy and Barry, their similarities, and how they push and pull each other to achieve success.
    • The Impact of Implementing EOS (00:18:06) Discussion about how implementing EOS has helped the business grow and gain clarity.
    • Being Both the Integrator and the Visionary (00:19:00) Exploring the possibility of being both the integrator and the visionary in a business.
    • The Importance of EOS in Making Key Moves (00:20:07) Highlighting how EOS has helped the business make important decisions and moves more quickly.
    • Building a Great Company and Enabling Personal Success (00:26:45) Discussion about the importance of building a great company while enabling personal success, with examples of success stories from team members.
    • Training Technicians and Core Values (00:27:46) Exploration of how the security business trains technicians and the importance of having core values in place to prevent prima donnas.
    • Challenges in the Security Industry (00:33:37) Comparison of the challenges faced in the security industry, including dealing with DIY systems and the complexity of installing large-scale security systems.
    • Importance of Security and Reliability in the Automotive Aftermarket Industry and the Security Business (00:35:30) Discussion on the importance of security and reliability in the automotive aftermarket industry and the security business.
    • The Significance of Security Systems for Residential and Business Properties (00:36:29) Discussion on the significance of security systems for residential and business properties, including fire systems and video monitoring.
    • The Benefits of Implementing EOS in Businesses (00:37:40) Exploration of the benefits of implementing an operating system like EOS (Entrepreneurial Operating System) in businesses, and the value of hiring an implementer.
    • The Value of Quarterly Meetings and Implementers (00:43:19) Discussion about the importance of quarterly meetings and the role of implementers in business growth.
    • Stagnation vs. Acceleration in Business Growth (00:44:12) Exploring the need for an implementer in a business that wants to accelerate growth, and the possibility of needing a new implementer if growth is stagnant.

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>
    Have you ever wondered how different businesses face similar challenges? Join Barry Barrett, a certified Entrepreneurial Operating System (EOS) implementer and business consultant, and Jeremy Bates, the president of Bates Security. They discuss the importance of culture, family, and implementing the Entrepreneurial Operating System (EOS) in their businesses. The key takeaway? Building a strong culture and surrounding yourself with quality people can lead to long-term success and employee retention.

    Jeremy Bates, President, Bates Security.

    Barry Barrett, a Certified EOS Implementer. As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Listen to Barry’s other episodes HERE.

    Show Notes

    • Watch Full Video Episode
    • Barry Barrett Contact Info
    • EOS: Entrepreneurial Operating System Podcast Series with Barry Barrett
    • Similar Challenges Faced by Different Businesses (00:02:10) Discussion on how different businesses, including automotive repair and security, share similar challenges.
    • Success of a Family-Owned Business (00:08:15) The importance of hard work and earning trust in creating a successful family-owned and operated business.
    • Implementing the Book "Traction" (00:10:05) The decision to hire a professional to successfully implement the concepts from the book "Traction" in their business.
    • Working Together and Push-Pull Dynamics (00:12:56) The dynamic between Jeremy and Barry, their similarities, and how they push and pull each other to achieve success.
    • The Impact of Implementing EOS (00:18:06) Discussion about how implementing EOS has helped the business grow and gain clarity.
    • Being Both the Integrator and the Visionary (00:19:00) Exploring the possibility of being both the integrator and the visionary in a business.
    • The Importance of EOS in Making Key Moves (00:20:07) Highlighting how EOS has helped the business make important decisions and moves more quickly.
    • Building a Great Company and Enabling Personal Success (00:26:45) Discussion about the importance of building a great company while enabling personal success, with examples of success stories from team members.
    • Training Technicians and Core Values (00:27:46) Exploration of how the security business trains technicians and the importance of having core values in place to prevent prima donnas.
    • Challenges in the Security Industry (00:33:37) Comparison of the challenges faced in the security industry, including dealing with DIY systems and the complexity of installing large-scale security systems.
    • Importance of Security and Reliability in the Automotive Aftermarket Industry and the Security Business (00:35:30) Discussion on the importance of security and reliability in the automotive aftermarket industry and the security business.
    • The Significance of Security Systems for Residential and Business Properties (00:36:29) Discussion on the significance of security systems for residential and business properties, including fire systems and video monitoring.
    • The Benefits of Implementing EOS in Businesses (00:37:40) Exploration of the benefits of implementing an operating system like EOS (Entrepreneurial Operating System) in businesses, and the value of hiring an implementer.
    • The Value of Quarterly Meetings and Implementers (00:43:19) Discussion about the importance of quarterly meetings and the role of implementers in business growth.
    • Stagnation vs. Acceleration in Business Growth (00:44:12) Exploring the need for an implementer in a business that wants to accelerate growth, and the possibility of needing a new implementer if growth is stagnant.

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>    ef360e12-0583-45f6-b3db-29c9ac994588Fri, 30 Jun 2023 00:15:00 -040046:44falsefull862862    Passing Your Business on to the Next Generation - Part 1: The Basics [E072] - Business By The NumbersPassing Your Business on to the Next Generation - Part 1: The Basics [E072] - Business By The NumbersIn this two-part episode of Business by the Numbers, Hunt delves into passing your business on to your children. In Part 1, he explores the key factors that can either strengthen or strain your family relationships during this process. Hunt shares valuable insights and personal experiences to guide you through this important transition, such as;

    • The Power of Communication: why open lines of communication are vital to ensure that everyone involved is on the same page.

    • Crafting a Solid Plan: Learn from Hunt's observations of successful cases and avoid common pitfalls. The importance of creating a comprehensive plan and, more importantly, sticking to it.

    • Striking the Right Balance: Finding equilibrium between securing your retirement and not overwhelming your children with unplanned responsibilities can be challenging. Hunt offers advice to navigate this delicate balance while safeguarding both your financial future and your children's well-being.

    Stay tuned for Part 2, where we'll delve deeper into the financial aspects of this journey.

    Thanks to our partners, NAPA TRACS and Promotive

    Visit NAPATRACS.com and GoPromotive.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    In this two-part episode of Business by the Numbers, Hunt delves into passing your business on to your children. In Part 1, he explores the key factors that can either strengthen or strain your family relationships during this process. Hunt shares valuable insights and personal experiences to guide you through this important transition, such as;

    • The Power of Communication: why open lines of communication are vital to ensure that everyone involved is on the same page.

    • Crafting a Solid Plan: Learn from Hunt's observations of successful cases and avoid common pitfalls. The importance of creating a comprehensive plan and, more importantly, sticking to it.

    • Striking the Right Balance: Finding equilibrium between securing your retirement and not overwhelming your children with unplanned responsibilities can be challenging. Hunt offers advice to navigate this delicate balance while safeguarding both your financial future and your children's well-being.

    Stay tuned for Part 2, where we'll delve deeper into the financial aspects of this journey.

    Thanks to our partners, NAPA TRACS and Promotive

    Visit NAPATRACS.com and GoPromotive.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    1750091b-a2a8-4ab1-82b0-0733294cd78eThu, 29 Jun 2023 00:15:00 -040036:53falsebonus    One Location $2.5M: How We Do It [THA 334]One Location $2.5M: How We Did It
    Shop owners Jimmy Alauria, Joe Hanson, and John Gustafson share their strategies and tactics for achieving exceptional success. The most valuable lesson? The importance of having a strong team, setting goals, and monitoring key performance indicators to achieve success. They emphasize the need for attention to detail, accountability, and hiring the right people, empowering them to lead and demonstrating commitment to the purpose and core values of the business. Tune in to learn more about how to achieve success in this industry!

    Joe Hanson, Gordie’s Garage, Roseville, MI. Listen to Joe’s previous episodes HERE.

    John Gustafson, Gustafson Brothers, Huntington Beach, CA. John’s previous episodes HERE

    Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy’s previous episodes HERE

    Show Notes:

    • Watch Video Episode HERE
    • The Importance of Staffing (00:03:04) Jimmy and Joe discuss the importance of having a full team to run the operation and how adding key pieces to the office, such as a parts manager and a service manager, helped them grow their business.
    • The Role of Culture in Business Success (00:05:30) The importance of having a top culture and how it is the umbrella that everything works under. They emphasize the need for a competitive, positive, and teamwork-oriented culture.
    • Managing by Statistics (00:07:11) Jimmy explains the importance of managing by statistics and how posting graphs and statistics can help motivate the team to improve and keep score. He emphasizes the need for a competitive nature in the team and the importance of keeping track of personal sales, efficiencies, and hours.
    • Weekly meetings and KPIs (00:08:38) The importance of weekly meetings and key performance indicators (KPIs) in tracking trends and setting goals for their shops.
    • Leadership and accountability (00:09:46) Holding both employees and owners accountable for meeting goals and contributing to the success of the shop.
    • Selecting leaders (00:13:16) How leaders in their shops are selected based on their demonstration of the company's purpose and core values, as well as their ability to gain the respect of their peers. They also draw parallels to their experiences with leadership in sports.
    • Training and Self-Discipline (00:17:01) Jimmy and Joe discuss the importance of training and self-discipline in leadership and management roles.
    • Marketing Strategy (00:20:11) The importance of having a marketing strategy and investing in it to grow the business.
    • Numbers Game (00:22:47) Joe explains how having a plan and using math to calculate the number of customers needed to hit revenue goals is crucial for success.
    • Building Customer Base (00:24:38) Importance of growing customer base and hiring a support consultant for social marketing.
    • Financial Disciplines (00:27:10) The importance of pro forma and daily reports in achieving financial success, with examples from successful shops.
    • Big Business Attitude (00:33:23) Discussion on how to run a much bigger business and all-inclusive with people, backing oneself out and putting other people in charge mentality.
    • Creating Groups within Our Group (00:34:20) Creating teams within the organization, with a production team and a manager over that production team, and a sales team with a service advisor and a customer service rep.
    • Unleashing Responsibility to the Team (00:36:16) The importance of being the visionary of the company, where to go and how to get there, and unleashing the responsibility to the team.

    Thanks to our Partners Shop-Ware and Delphi Technologies

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>
    Shop owners Jimmy Alauria, Joe Hanson, and John Gustafson share their strategies and tactics for achieving exceptional success. The most valuable lesson? The importance of having a strong team, setting goals, and monitoring key performance indicators to achieve success. They emphasize the need for attention to detail, accountability, and hiring the right people, empowering them to lead and demonstrating commitment to the purpose and core values of the business. Tune in to learn more about how to achieve success in this industry!

    Joe Hanson, Gordie’s Garage, Roseville, MI. Listen to Joe’s previous episodes HERE.

    John Gustafson, Gustafson Brothers, Huntington Beach, CA. John’s previous episodes HERE

    Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy’s previous episodes HERE

    Show Notes:

    • Watch Video Episode HERE
    • The Importance of Staffing (00:03:04) Jimmy and Joe discuss the importance of having a full team to run the operation and how adding key pieces to the office, such as a parts manager and a service manager, helped them grow their business.
    • The Role of Culture in Business Success (00:05:30) The importance of having a top culture and how it is the umbrella that everything works under. They emphasize the need for a competitive, positive, and teamwork-oriented culture.
    • Managing by Statistics (00:07:11) Jimmy explains the importance of managing by statistics and how posting graphs and statistics can help motivate the team to improve and keep score. He emphasizes the need for a competitive nature in the team and the importance of keeping track of personal sales, efficiencies, and hours.
    • Weekly meetings and KPIs (00:08:38) The importance of weekly meetings and key performance indicators (KPIs) in tracking trends and setting goals for their shops.
    • Leadership and accountability (00:09:46) Holding both employees and owners accountable for meeting goals and contributing to the success of the shop.
    • Selecting leaders (00:13:16) How leaders in their shops are selected based on their demonstration of the company's purpose and core values, as well as their ability to gain the respect of their peers. They also draw parallels to their experiences with leadership in sports.
    • Training and Self-Discipline (00:17:01) Jimmy and Joe discuss the importance of training and self-discipline in leadership and management roles.
    • Marketing Strategy (00:20:11) The importance of having a marketing strategy and investing in it to grow the business.
    • Numbers Game (00:22:47) Joe explains how having a plan and using math to calculate the number of customers needed to hit revenue goals is crucial for success.
    • Building Customer Base (00:24:38) Importance of growing customer base and hiring a support consultant for social marketing.
    • Financial Disciplines (00:27:10) The importance of pro forma and daily reports in achieving financial success, with examples from successful shops.
    • Big Business Attitude (00:33:23) Discussion on how to run a much bigger business and all-inclusive with people, backing oneself out and putting other people in charge mentality.
    • Creating Groups within Our Group (00:34:20) Creating teams within the organization, with a production team and a manager over that production team, and a sales team with a service advisor and a customer service rep.
    • Unleashing Responsibility to the Team (00:36:16) The importance of being the visionary of the company, where to go and how to get there, and unleashing the responsibility to the team.

    Thanks to our Partners Shop-Ware and Delphi Technologies

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>    4220c05d-254d-4a48-b576-2e0288513894Thu, 29 Jun 2023 00:15:00 -040038:07falsefull333333    Shop Growing Pains with Nooh Alhamad [E089] - Automotive Field TheoryShop Growing Pains with Nooh Alhamad [E089] - Automotive Field TheoryThanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    6c6ec9fd-e4ed-42c2-8cad-9165100f5fa9Wed, 28 Jun 2023 00:15:00 -040035:40falsebonus    Building a Community of Auto Shop Owners: The Impact of ASOG on the Industry with Scott Pelava [E054] - The Auto Repair Marketing PodcastBuilding a Community of Auto Shop Owners: The Impact of ASOG on the Industry with Scott Pelava [E054] - The Auto Repair Marketing PodcastThe Auto Repair Marketing Podcast features Scott Pelava, founder of the Auto Shop Owners Group (ASOG), who shares his story of how he started the group to help shop owners connect and share their experiences. Scott talks about the challenges he faced when he first started ASOG and how the group quickly grew to almost 7,000 members. He also shares a powerful story about how ASOG saved a shop owner's life. The episode highlights the importance of community and collaboration in the auto repair industry and the impact that ASOG has had on shop owners and their communities.

    Thank you to our friends at RepairPal for providing this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.

    • Scott's Story and the Founding of ASOG (00:00:53 - 00:07:21) Scott shares his story of starting his own auto shop and struggling to make money. He then talks about how he founded the Auto Shop Owners Group (ASOG) after seeking help from other technicians on Facebook.
    • Creating ASOG (00:08:25) Scott shares how he founded ASOG to connect shop owners and help them with technical aspects of business ownership.
    • Managing ASOG (00:11:56) Scott talks about how he has managed to keep up with the changes in managing a Facebook group with the help of his team of moderators.
    • Raising Professionalism (00:14:13) The group aims to raise the professionalism of the industry by maintaining a level of decorum and changing the industry for professionals.
    • ASOG saves a life (00:16:23) Scott shares a story of how ASOG saved a member's life who was about to commit suicide.
    • Impact of small businesses (00:20:26) Brian and Kim discuss the impact of small businesses on families, employees, and the community.
    • ASOG scholarships (00:24:04) Scott talks about how ASOG started sending shop owners to training events and offering scholarships.
    • Pre-registration (00:24:47) Scott talks about how they started doing pre-registration for their events to avoid leaving people foot in the bill for anticipated amounts.
    • Scholarship for a shop owner in need (00:25:34) Scott talks about how they used the extra money from their event to create a scholarship for a shop owner in need, the Bunard family.
    • ASOG Mastermind (00:29:13) Scott talks about how the ASOG Mastermind started as a group of people who wanted to do a mastermind, and how it evolved into a mentoring type thing with a leadership team made up of experienced shop owners.
    • Feeling Defeated (00:32:52) Scott and Brian discuss their experience in a coaching group and how they felt defeated when they saw other agencies working with big companies like Coca-Cola and Walmart.
    • Learning to Run a Business (00:34:06) Brian talks about how he learned to run his business like a business and the importance of coaching and relationships with other business owners.
    • ASOG and Scholarship Program (00:37:11) Scott talks about how to get involved with ASOG through their Facebook page and website, as well as their scholarship program and upcoming dinner event.

    Resources


    How To Get In Touch with Shop Marketing Pros


    ]]>    The Auto Repair Marketing Podcast features Scott Pelava, founder of the Auto Shop Owners Group (ASOG), who shares his story of how he started the group to help shop owners connect and share their experiences. Scott talks about the challenges he faced when he first started ASOG and how the group quickly grew to almost 7,000 members. He also shares a powerful story about how ASOG saved a shop owner's life. The episode highlights the importance of community and collaboration in the auto repair industry and the impact that ASOG has had on shop owners and their communities.

    Thank you to our friends at RepairPal for providing this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.

    • Scott's Story and the Founding of ASOG (00:00:53 - 00:07:21) Scott shares his story of starting his own auto shop and struggling to make money. He then talks about how he founded the Auto Shop Owners Group (ASOG) after seeking help from other technicians on Facebook.
    • Creating ASOG (00:08:25) Scott shares how he founded ASOG to connect shop owners and help them with technical aspects of business ownership.
    • Managing ASOG (00:11:56) Scott talks about how he has managed to keep up with the changes in managing a Facebook group with the help of his team of moderators.
    • Raising Professionalism (00:14:13) The group aims to raise the professionalism of the industry by maintaining a level of decorum and changing the industry for professionals.
    • ASOG saves a life (00:16:23) Scott shares a story of how ASOG saved a member's life who was about to commit suicide.
    • Impact of small businesses (00:20:26) Brian and Kim discuss the impact of small businesses on families, employees, and the community.
    • ASOG scholarships (00:24:04) Scott talks about how ASOG started sending shop owners to training events and offering scholarships.
    • Pre-registration (00:24:47) Scott talks about how they started doing pre-registration for their events to avoid leaving people foot in the bill for anticipated amounts.
    • Scholarship for a shop owner in need (00:25:34) Scott talks about how they used the extra money from their event to create a scholarship for a shop owner in need, the Bunard family.
    • ASOG Mastermind (00:29:13) Scott talks about how the ASOG Mastermind started as a group of people who wanted to do a mastermind, and how it evolved into a mentoring type thing with a leadership team made up of experienced shop owners.
    • Feeling Defeated (00:32:52) Scott and Brian discuss their experience in a coaching group and how they felt defeated when they saw other agencies working with big companies like Coca-Cola and Walmart.
    • Learning to Run a Business (00:34:06) Brian talks about how he learned to run his business like a business and the importance of coaching and relationships with other business owners.
    • ASOG and Scholarship Program (00:37:11) Scott talks about how to get involved with ASOG through their Facebook page and website, as well as their scholarship program and upcoming dinner event.

    Resources


    How To Get In Touch with Shop Marketing Pros


    ]]>    0e197273-d54a-4d0f-8f22-66e702d0e8ffWed, 28 Jun 2023 00:15:00 -040032:21falsebonus    Right To Repair NHTSA Update [RR 861]Right To Repair NHTSA UpdateBut why is the right to repair legislation so important? It allows car owners to have access to the same diagnostic and repair information that dealerships have. This means that car owners can choose where to get their car repaired, and not be forced to go to a dealership for repairs.

    Lisa Foshee, Senior Vice President of Government Affairs and General Counsel of the Auto Care Association. Lisa's previous episodes HERE

    Show Notes

    • Watch Full Video Episode
    • Advocacy, Action, and the Future of Right to Repair [RR 857]
    • repairact.com.
    • autocareadvocacy.org
    • Update on NHTSA Letter (00:01:23) Lisa Foshee discusses the recent letter from NHTSA instructing auto manufacturers not to comply with the data access law in Massachusetts, and the response from Senators Warren and Markey.
    • Right to Repair Legislation (00:05:10) The importance of right to repair legislation, including the recently introduced Right to Equitable and Professional Auto Industry Repair (REPAIR) Act, and the need for the National Highway Traffic Safety Administration to develop cybersecurity standards and guidelines.
    • National Rule or Law on Autonomy (00:08:51) The need for a national rule or law on autonomy, and the role of NHTSA in implementing it.
    • The Letter from NHTSA (00:11:13) Lisa Foshee and the host discuss the recent letter from the National Highway Traffic Safety Administration (NHTSA) instructing auto manufacturers not to comply with the data access law in Massachusetts.
    • Importance of Right to Repair Legislation (00:12:12) The importance of right to repair legislation and urge listeners to sign the petition for the Repair Act.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    But why is the right to repair legislation so important? It allows car owners to have access to the same diagnostic and repair information that dealerships have. This means that car owners can choose where to get their car repaired, and not be forced to go to a dealership for repairs.

    Lisa Foshee, Senior Vice President of Government Affairs and General Counsel of the Auto Care Association. Lisa's previous episodes HERE

    Show Notes

    • Watch Full Video Episode
    • Advocacy, Action, and the Future of Right to Repair [RR 857]
    • repairact.com.
    • autocareadvocacy.org
    • Update on NHTSA Letter (00:01:23) Lisa Foshee discusses the recent letter from NHTSA instructing auto manufacturers not to comply with the data access law in Massachusetts, and the response from Senators Warren and Markey.
    • Right to Repair Legislation (00:05:10) The importance of right to repair legislation, including the recently introduced Right to Equitable and Professional Auto Industry Repair (REPAIR) Act, and the need for the National Highway Traffic Safety Administration to develop cybersecurity standards and guidelines.
    • National Rule or Law on Autonomy (00:08:51) The need for a national rule or law on autonomy, and the role of NHTSA in implementing it.
    • The Letter from NHTSA (00:11:13) Lisa Foshee and the host discuss the recent letter from the National Highway Traffic Safety Administration (NHTSA) instructing auto manufacturers not to comply with the data access law in Massachusetts.
    • Importance of Right to Repair Legislation (00:12:12) The importance of right to repair legislation and urge listeners to sign the petition for the Repair Act.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    14bf79db-47fa-4b91-b235-856e5011310fTue, 27 Jun 2023 00:15:00 -040013:52falsefull861861    "Hang Up and Book It!" Rethinking Your Online Booking Strategy! [E118] - Chris Cotton Weekly Blitz"Hang Up and Book It!" Rethinking Your Online Booking Strategy! [E118] - Chris Cotton Weekly BlitzThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    AutoOps Link: https://www.autoops.com/

    Are you an entrepreneur looking to improve your time management skills and grow your auto repair shop? In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching interviews Steven Fafel from AutoOps, who shares valuable insights on the benefits of online scheduling.

    Steven emphasizes the importance of online scheduling in the automotive industry, noting that it saves time for both customers and shop owners. He also highlights the importance of mobile technology in online scheduling, as customers want to be able to book appointments on the go. Additionally, the speakers discuss the importance of managing phone calls efficiently and delinking time from the shop to ensure growth.

    If you're looking to improve your time management skills and streamline communication in your auto repair shop, this podcast episode is a must-listen. Tune in to learn from the experts and take your business to the next level.

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

    ]]>    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    AutoOps Link: https://www.autoops.com/

    Are you an entrepreneur looking to improve your time management skills and grow your auto repair shop? In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching interviews Steven Fafel from AutoOps, who shares valuable insights on the benefits of online scheduling.

    Steven emphasizes the importance of online scheduling in the automotive industry, noting that it saves time for both customers and shop owners. He also highlights the importance of mobile technology in online scheduling, as customers want to be able to book appointments on the go. Additionally, the speakers discuss the importance of managing phone calls efficiently and delinking time from the shop to ensure growth.

    If you're looking to improve your time management skills and streamline communication in your auto repair shop, this podcast episode is a must-listen. Tune in to learn from the experts and take your business to the next level.

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency

    ]]>    39ae0a70-adfb-4266-a3cf-b1d81e44699aMon, 26 Jun 2023 00:15:00 -040030:25falsebonus    Is Hiring a Business Coach Worth It? Dispelling the 5 Excuses Not to Hire One [AW 163]Is Hiring a Business Coach Worth It? Dispelling the 5 Excuses Not to Hire One
    Do you find yourself making excuses not to hire a business coach? Tom Sciortino shares his experience with coaching and how it has helped him make changes in his business, resulting in an increase in average ticket and KPIs. He emphasizes the importance of seeking help and not waiting around for things to change, and encourages young people in the industry to seek guidance and coaching. Listen to this episode to learn how coaching can help you identify blind spots, gain a different perspective on your business, and prepare for the future.

    Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE

    • Watch Full Video Episode
    • Benefits of Hiring a Business Coach (00:01:32) Tom shares his experience of hiring a business coach and how coaching has changed over the years.
    • Learning from a Business Coach (00:05:04) Tom compares hiring a business coach to getting an MBA at 60 years old. He talks about how he is learning more now than ever before and how it is important to keep up with the changing landscape of the automotive industry.
    • Importance of Adapting to New Technologies and Marketing Strategies (00:05:51) Carm and Tom discuss the importance of adapting to new technologies and marketing strategies in the automotive industry.
    • Young People Seeking Help (00:08:14) The benefits of seeking help from a business coach for young people in the automotive industry.
    • Staff Buy-In (00:09:17) The importance of bringing staff along and showing them the benefits of changes made with the help of a business coach.
    • Choosing the Right Coach (00:14:02) The process of choosing the right coach and the importance of compatibility and focus on specific priorities.
    • Limiting Schedule (00:16:47) Tom's coach advised him to slow down and limit his schedule, which resulted in an increase in average ticket and KPIs.
    • Limiting Waiters (00:18:29) Tom's coach also suggested limiting the amount of waiters to reduce pressure on the service rider and technicians, which led to a trend of customers dropping off their cars instead of waiting.
    • ADAS Equipment (00:19:51) Tom trained two employees to do his ADAS calibrations and attended a training session to network with other interested shops.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>
    Do you find yourself making excuses not to hire a business coach? Tom Sciortino shares his experience with coaching and how it has helped him make changes in his business, resulting in an increase in average ticket and KPIs. He emphasizes the importance of seeking help and not waiting around for things to change, and encourages young people in the industry to seek guidance and coaching. Listen to this episode to learn how coaching can help you identify blind spots, gain a different perspective on your business, and prepare for the future.

    Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE

    • Watch Full Video Episode
    • Benefits of Hiring a Business Coach (00:01:32) Tom shares his experience of hiring a business coach and how coaching has changed over the years.
    • Learning from a Business Coach (00:05:04) Tom compares hiring a business coach to getting an MBA at 60 years old. He talks about how he is learning more now than ever before and how it is important to keep up with the changing landscape of the automotive industry.
    • Importance of Adapting to New Technologies and Marketing Strategies (00:05:51) Carm and Tom discuss the importance of adapting to new technologies and marketing strategies in the automotive industry.
    • Young People Seeking Help (00:08:14) The benefits of seeking help from a business coach for young people in the automotive industry.
    • Staff Buy-In (00:09:17) The importance of bringing staff along and showing them the benefits of changes made with the help of a business coach.
    • Choosing the Right Coach (00:14:02) The process of choosing the right coach and the importance of compatibility and focus on specific priorities.
    • Limiting Schedule (00:16:47) Tom's coach advised him to slow down and limit his schedule, which resulted in an increase in average ticket and KPIs.
    • Limiting Waiters (00:18:29) Tom's coach also suggested limiting the amount of waiters to reduce pressure on the service rider and technicians, which led to a trend of customers dropping off their cars instead of waiting.
    • ADAS Equipment (00:19:51) Tom trained two employees to do his ADAS calibrations and attended a training session to network with other interested shops.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    e4516737-ba7d-47d5-b34f-5e0ac08421adSat, 24 Jun 2023 00:15:00 -040021:21falsefull163163    How Can Data Improve Customer Relationships and Sales? [860]How Can Data Improve Customer Relationships and Sales?
    Are you looking for ways to improve your customer relationships and drive business success? Bill Nalu and Stan Stokes discuss the importance of using data and information to enhance customer relationships and sales. They share their experiences with auditing phone calls and using personality assessments to identify areas for improvement. Tune in to learn practical advice for using data and information to improve your customer relationships and drive business success.

    Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE.

    Stan Stokes, Founder & CEO of Iron Fist Marketing Consultants

    Show Notes

    • Watch Full Video Episode
    • The New Frontier of Call Conversion Rates – Stan Sokes [RR 734]
    • Using AI to Analyze Phone Calls (00:03:06) Bill Nalu talks about how he met Stan Stokes and how they worked together to analyze phone calls using AI to improve customer relationships and sales.
    • Understanding Guest Experience and the Role of Consultants (00:05:49) Bill Nalu discusses the importance of understanding the guest experience and the role of consultants in helping businesses improve their marketing and customer service strategies.
    • Operationalizing the Data (00:08:25) Bill Nalu explains how Iron Fist Marketing Consultants helped him audit phone calls and measure compliance.
    • Personality Assessments (00:12:10) Bill Nalu and Stan Stokes discuss the importance of using inherent trait assessments to determine if a person is the right fit for a position. They explain how these assessments can help align team members with their strengths and weaknesses.
    • The Importance of Understanding the Guest Experience (00:19:46) Bill Nalu discusses the importance of understanding the guest experience and the role of consultants in helping businesses improve their marketing and customer service strategies.
    • Teaching AI to Learn Customer Scripts (00:23:25) Bill Nalu and Stan Stokes discuss the challenges of teaching AI to learn customer scripts and the role of consultants in interpreting data for businesses.
    • Guest Experience Training (00:25:36) Discussion on how Iron Fist Marketing Consultants customize training for service advisors based on data points and how they measure improvement.
    • Leveraging Data (00:32:31) Importance of leveraging data to identify problems and improve customer experience, including measuring appointment show rates and clarifying directions.
    • Client Experience Officer (00:30:44) Discussion on the role of a CXO (Client Experience Officer) in improving customer relationships and how small businesses can implement this position.
    • Auditing the Guest Experience (00:37:18) The importance of auditing the guest experience and measuring it against industry standards to improve customer relationships.
    • The Future of Customer Service (00:36:17) The danger of losing human interaction in customer service and the potential for automation in the future.
    • Improving Customer Experience (00:38:16) The importance of assessing team strengths, identifying training needs, and measuring results to improve guest experience and increase marketing ROI.

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>
    Are you looking for ways to improve your customer relationships and drive business success? Bill Nalu and Stan Stokes discuss the importance of using data and information to enhance customer relationships and sales. They share their experiences with auditing phone calls and using personality assessments to identify areas for improvement. Tune in to learn practical advice for using data and information to improve your customer relationships and drive business success.

    Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE.

    Stan Stokes, Founder & CEO of Iron Fist Marketing Consultants

    Show Notes

    • Watch Full Video Episode
    • The New Frontier of Call Conversion Rates – Stan Sokes [RR 734]
    • Using AI to Analyze Phone Calls (00:03:06) Bill Nalu talks about how he met Stan Stokes and how they worked together to analyze phone calls using AI to improve customer relationships and sales.
    • Understanding Guest Experience and the Role of Consultants (00:05:49) Bill Nalu discusses the importance of understanding the guest experience and the role of consultants in helping businesses improve their marketing and customer service strategies.
    • Operationalizing the Data (00:08:25) Bill Nalu explains how Iron Fist Marketing Consultants helped him audit phone calls and measure compliance.
    • Personality Assessments (00:12:10) Bill Nalu and Stan Stokes discuss the importance of using inherent trait assessments to determine if a person is the right fit for a position. They explain how these assessments can help align team members with their strengths and weaknesses.
    • The Importance of Understanding the Guest Experience (00:19:46) Bill Nalu discusses the importance of understanding the guest experience and the role of consultants in helping businesses improve their marketing and customer service strategies.
    • Teaching AI to Learn Customer Scripts (00:23:25) Bill Nalu and Stan Stokes discuss the challenges of teaching AI to learn customer scripts and the role of consultants in interpreting data for businesses.
    • Guest Experience Training (00:25:36) Discussion on how Iron Fist Marketing Consultants customize training for service advisors based on data points and how they measure improvement.
    • Leveraging Data (00:32:31) Importance of leveraging data to identify problems and improve customer experience, including measuring appointment show rates and clarifying directions.
    • Client Experience Officer (00:30:44) Discussion on the role of a CXO (Client Experience Officer) in improving customer relationships and how small businesses can implement this position.
    • Auditing the Guest Experience (00:37:18) The importance of auditing the guest experience and measuring it against industry standards to improve customer relationships.
    • The Future of Customer Service (00:36:17) The danger of losing human interaction in customer service and the potential for automation in the future.
    • Improving Customer Experience (00:38:16) The importance of assessing team strengths, identifying training needs, and measuring results to improve guest experience and increase marketing ROI.

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>    deb6f124-3b0d-40b1-b3ec-a008233313c9Fri, 23 Jun 2023 00:15:00 -040039:24falsefull860860    Interest Rates vs. Business Expansion [E071] - Business By The NumbersInterest Rates vs. Business Expansion [E071] - Business By The NumbersThis week Hunt discusses the influence of rising interest rates on shop owners' business expansion decisions.

    • The recent decision by the FED regarding interest rates and the anticipated trajectory for the rest of the year.

    • What kinds of shifts in the current market have taken place for buying and selling shops, and how will these changes affect business owners?

    • Besides interest rates, what other pressing challenges do borrowers face in today's banking landscape?

    • Taking all factors into account, does it still makes sense to consider purchasing a second location? What impact can this have on your decision-making process?

    Thanks to our partners, NAPA TRACS and Promotive

    Visit NAPATRACS.com and GoPromotive.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt discusses the influence of rising interest rates on shop owners' business expansion decisions.

    • The recent decision by the FED regarding interest rates and the anticipated trajectory for the rest of the year.

    • What kinds of shifts in the current market have taken place for buying and selling shops, and how will these changes affect business owners?

    • Besides interest rates, what other pressing challenges do borrowers face in today's banking landscape?

    • Taking all factors into account, does it still makes sense to consider purchasing a second location? What impact can this have on your decision-making process?

    Thanks to our partners, NAPA TRACS and Promotive

    Visit NAPATRACS.com and GoPromotive.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    985589b0-6431-4c82-9d47-d8691e517278Thu, 22 Jun 2023 00:15:00 -040039:33falsebonus    Keeping Up with Technology [THA 333]Keeping Up with Technology
    As technology continues to advance, it can be difficult for businesses to keep up with the latest tools and updates. This is especially important as it directly affects the quality of service provided to customers. Our panel discusses the challenges of keeping up with technology and shared their tips for staying ahead of the curve. They discuss the need for specialization, individualized training, and networking to solve problems and keep up with new tools and updates.

    Dwayne Myers, Dynamic Automotive, 6 locations, Maryland. Dwayne’s previous episodes HERE.

    Chris Chesney, Training and Organizational Development, Repairify. Chris’ previous episodes HERE

    Keith Perkins, L1 Automotive Training, Listen to Keith’s previous episode HERE.

    Show Notes:

    • Watch Video Episode HERE
    • Specialization and networking (00:04:02) The panelists discuss the need for specialization and the difficulty of trying to do everything within one's own business. They also emphasize the importance of networking and building relationships with other professionals in the industry.
    • Specialized Training (00:11:51) The need for specialized training for technicians and the importance of catering to different learning styles.
    • Networking and Building Relationships (00:15:24) The panel emphasizes the importance of networking and building relationships with other professionals in the industry, and the need for technicians to engage in networking as an outside resource.
    • Creating Local Networks (00:17:25) The need for creating local networks for technicians to get together and talk about their trade, and how shop owners and trainers need to drive this direction.
    • Identifying deficiencies (00:19:13) The importance of recognizing where there are deficiencies in their knowledge and seeking out training or help to address those gaps.
    • Creating a diagnostic network (00:22:09) The panelists discuss the idea of creating a separate slack channel for technicians within a company to share knowledge and help each other troubleshoot.
    • Hiring for critical thinking skills (00:24:27) The importance of hiring individuals with good critical thinking skills and a willingness to learn, rather than just hiring based on technical expertise.
    • Budgeting for Scan Tools (00:27:14) Budgeting for scan tools and researching which tools to buy.

    Thanks to our Partners Shop-Ware and Delphi Technologies

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>
    As technology continues to advance, it can be difficult for businesses to keep up with the latest tools and updates. This is especially important as it directly affects the quality of service provided to customers. Our panel discusses the challenges of keeping up with technology and shared their tips for staying ahead of the curve. They discuss the need for specialization, individualized training, and networking to solve problems and keep up with new tools and updates.

    Dwayne Myers, Dynamic Automotive, 6 locations, Maryland. Dwayne’s previous episodes HERE.

    Chris Chesney, Training and Organizational Development, Repairify. Chris’ previous episodes HERE

    Keith Perkins, L1 Automotive Training, Listen to Keith’s previous episode HERE.

    Show Notes:

    • Watch Video Episode HERE
    • Specialization and networking (00:04:02) The panelists discuss the need for specialization and the difficulty of trying to do everything within one's own business. They also emphasize the importance of networking and building relationships with other professionals in the industry.
    • Specialized Training (00:11:51) The need for specialized training for technicians and the importance of catering to different learning styles.
    • Networking and Building Relationships (00:15:24) The panel emphasizes the importance of networking and building relationships with other professionals in the industry, and the need for technicians to engage in networking as an outside resource.
    • Creating Local Networks (00:17:25) The need for creating local networks for technicians to get together and talk about their trade, and how shop owners and trainers need to drive this direction.
    • Identifying deficiencies (00:19:13) The importance of recognizing where there are deficiencies in their knowledge and seeking out training or help to address those gaps.
    • Creating a diagnostic network (00:22:09) The panelists discuss the idea of creating a separate slack channel for technicians within a company to share knowledge and help each other troubleshoot.
    • Hiring for critical thinking skills (00:24:27) The importance of hiring individuals with good critical thinking skills and a willingness to learn, rather than just hiring based on technical expertise.
    • Budgeting for Scan Tools (00:27:14) Budgeting for scan tools and researching which tools to buy.

    Thanks to our Partners Shop-Ware and Delphi Technologies

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>    b44c5703-e5ab-476b-be6e-c3e5a379a6f4Thu, 22 Jun 2023 00:15:00 -040034:15falsefull333333    Unexpected Financial Surprises [E088] - Automotive Field TheoryUnexpected Financial Surprises [E088] - Automotive Field Theory
  • The Lottery
  • Unexpected Bill
  • Emergency Funds
  • Credit Cards
  • Tool Allowances

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE


]]>
  • The Lottery
  • Unexpected Bill
  • Emergency Funds
  • Credit Cards
  • Tool Allowances

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    7efba2ed-f593-4ab1-98bb-f66aa6369d76Wed, 21 Jun 2023 00:15:00 -040024:06falsebonusIs Online Scheduling the Future of Automotive Appointments? with Steven Fafel [E053] - The Auto Repair Marketing PodcastIs Online Scheduling the Future of Automotive Appointments? with Steven Fafel [E053] - The Auto Repair Marketing PodcastThis episode of the Auto Repair Marketing Podcast features guest Steven Fafel from AutoOps, an online scheduling tool that integrates with your shop management software. The discussion revolves around the benefits of a modern and engaging scheduling experience for customers and the importance of creating a frictionless scheduling experience. Auto Ops aims to provide an enhanced scheduling experience that sets shops apart and attracts more customers.

    Thank you to our friends at RepairPal for providing this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.

    • The Creation of AutoOps (00:01:23) Steven talks about the creation of AutoOps, an online scheduling tool that integrates with shop management software.
    • The Importance of Integration and Customizability (00:03:00) The conversation touches on the importance of integration, availability, capacity, and customizability in creating a frictionless scheduling experience.
    • Enhancing the Scheduling Experience (00:06:04) Steven discusses how AutoOps creates an engaging experience for customers by pulling their information into the tool and customizing reminders for drop-offs and waiters.
    • User Experience (00:07:55) Discussion on the benefits of AutoOps' integration with client information and the frustration of repetitive form filling.
    • Importance of Online Scheduling (00:10:45) The importance of online scheduling for all ages and the ease of use for customers on a shop's website.
    • Enhanced Customer Conversion (00:15:30) AutoOps' focus on enhancing customer conversion and the importance of providing the best opportunity for customers to schedule appointments.
    • Phone Skills and Online Scheduling (00:16:03) Discussion on the importance of online scheduling in bypassing poor phone skills and providing a great customer experience.
    • Tracking Marketing with AutoOps (00:17:45) The benefits of using AutoOps in tracking marketing all the way through the scheduling process to the sale.
    • Expanding Integrations and Future Features (00:22:10) AutoOps' current and future integrations with shop management systems and the upcoming feature of recommending declined work to customers.
    • Marketing Benefits (00:24:57) The marketing benefits of using AutoOps, especially for shared Shop Marketing Pros clients.
    • Upcoming Events (00:25:46) Auto Ops' plans to attend popular events such as ASTE and AAPEX, as well as smaller events in Pennsylvania and Tennessee.

    Resources


    How To Get In Touch with Shop Marketing Pros


    ]]>    This episode of the Auto Repair Marketing Podcast features guest Steven Fafel from AutoOps, an online scheduling tool that integrates with your shop management software. The discussion revolves around the benefits of a modern and engaging scheduling experience for customers and the importance of creating a frictionless scheduling experience. Auto Ops aims to provide an enhanced scheduling experience that sets shops apart and attracts more customers.

    Thank you to our friends at RepairPal for providing this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.

    • The Creation of AutoOps (00:01:23) Steven talks about the creation of AutoOps, an online scheduling tool that integrates with shop management software.
    • The Importance of Integration and Customizability (00:03:00) The conversation touches on the importance of integration, availability, capacity, and customizability in creating a frictionless scheduling experience.
    • Enhancing the Scheduling Experience (00:06:04) Steven discusses how AutoOps creates an engaging experience for customers by pulling their information into the tool and customizing reminders for drop-offs and waiters.
    • User Experience (00:07:55) Discussion on the benefits of AutoOps' integration with client information and the frustration of repetitive form filling.
    • Importance of Online Scheduling (00:10:45) The importance of online scheduling for all ages and the ease of use for customers on a shop's website.
    • Enhanced Customer Conversion (00:15:30) AutoOps' focus on enhancing customer conversion and the importance of providing the best opportunity for customers to schedule appointments.
    • Phone Skills and Online Scheduling (00:16:03) Discussion on the importance of online scheduling in bypassing poor phone skills and providing a great customer experience.
    • Tracking Marketing with AutoOps (00:17:45) The benefits of using AutoOps in tracking marketing all the way through the scheduling process to the sale.
    • Expanding Integrations and Future Features (00:22:10) AutoOps' current and future integrations with shop management systems and the upcoming feature of recommending declined work to customers.
    • Marketing Benefits (00:24:57) The marketing benefits of using AutoOps, especially for shared Shop Marketing Pros clients.
    • Upcoming Events (00:25:46) Auto Ops' plans to attend popular events such as ASTE and AAPEX, as well as smaller events in Pennsylvania and Tennessee.

    Resources


    How To Get In Touch with Shop Marketing Pros


    ]]>    fbcd5db6-73f3-42d6-9827-68188adcd0a7Wed, 21 Jun 2023 00:15:00 -040024:43falsebonus    Why Is Transmission Diagnostic Training Essential For Automotive Technicians? [RR 859]Why Is Transmission Diagnostic Training Essential For Automotive Technicians?Lance Wiggins, Executive Director, ATRA.

    Show Notes

    • Watch Full Video Episode
    • The Importance of Transmission Diagnostics (00:01:24) Lance Wiggins explains the integration of transmission and engine modules.
    • Keeping Customers Cradle to Grave (00:05:33) Lance Wiggins emphasizes the importance of keeping customers cradle to grave and the symbiotic relationship between automotive shops and transmission shops.
    • Importance of Training (00:07:35) The importance of training for technicians, especially in engine and transmission diagnostics.
    • ATRA Chapters (00:09:33) Lance explains what ATRA chapters are and how they function, including their role in organizing training seminars and events.
    • Building Relationships through Training (00:14:50) Lance emphasizes the importance of building relationships with customers and training professionals, and how it can benefit the shop owners and technicians.
    • Investing in Yourself (00:19:02) Lance shares his son's thought process of investing in himself by purchasing tools, and how it applies to the automotive industry.
    • Choosing the Right Scan Tool (00:20:25) Lance discusses the complexity of choosing the right scan tool for different types of diagnostics and reprogramming.
    • ATRA Conference (00:22:07) Lance talks about the ATRA conference in Nashville, Tennessee, and the importance of networking and attending training classes.
    • Honorable and Professional Business (00:26:19) Carm and Lance discuss the importance of creating a positive culture in the automotive industry and the need for a strong team to provide reliable transportation to customers.
    • Shortage of Qualified Technicians (00:28:17) Lance talks about the shortage of qualified technicians in the automotive industry and the need to attract younger people to the profession through training programs in universities.
    • Importance of nurturing young technicians (00:29:04) Lance Wiggins emphasizes the need to bring in young technicians and nurture them to grow their potential.
    • Expectations and work ethic of young technicians (00:30:03) Carm Capriotto and Lance Wiggins discuss the high expectations of some young technicians and the importance of having a good work ethic.
    • ATRA's consumer website and services (00:33:41) Lance Wiggins talks about ATRA's consumer website, shop finder, and transmission rebuilding and diagnostic services.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    Lance Wiggins, Executive Director, ATRA.

    Show Notes

    • Watch Full Video Episode
    • The Importance of Transmission Diagnostics (00:01:24) Lance Wiggins explains the integration of transmission and engine modules.
    • Keeping Customers Cradle to Grave (00:05:33) Lance Wiggins emphasizes the importance of keeping customers cradle to grave and the symbiotic relationship between automotive shops and transmission shops.
    • Importance of Training (00:07:35) The importance of training for technicians, especially in engine and transmission diagnostics.
    • ATRA Chapters (00:09:33) Lance explains what ATRA chapters are and how they function, including their role in organizing training seminars and events.
    • Building Relationships through Training (00:14:50) Lance emphasizes the importance of building relationships with customers and training professionals, and how it can benefit the shop owners and technicians.
    • Investing in Yourself (00:19:02) Lance shares his son's thought process of investing in himself by purchasing tools, and how it applies to the automotive industry.
    • Choosing the Right Scan Tool (00:20:25) Lance discusses the complexity of choosing the right scan tool for different types of diagnostics and reprogramming.
    • ATRA Conference (00:22:07) Lance talks about the ATRA conference in Nashville, Tennessee, and the importance of networking and attending training classes.
    • Honorable and Professional Business (00:26:19) Carm and Lance discuss the importance of creating a positive culture in the automotive industry and the need for a strong team to provide reliable transportation to customers.
    • Shortage of Qualified Technicians (00:28:17) Lance talks about the shortage of qualified technicians in the automotive industry and the need to attract younger people to the profession through training programs in universities.
    • Importance of nurturing young technicians (00:29:04) Lance Wiggins emphasizes the need to bring in young technicians and nurture them to grow their potential.
    • Expectations and work ethic of young technicians (00:30:03) Carm Capriotto and Lance Wiggins discuss the high expectations of some young technicians and the importance of having a good work ethic.
    • ATRA's consumer website and services (00:33:41) Lance Wiggins talks about ATRA's consumer website, shop finder, and transmission rebuilding and diagnostic services.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    4c031d65-9f0a-418a-b4db-cdf27c94b8a0Tue, 20 Jun 2023 00:15:00 -040034:53falsefull859859    The Best Insights and Information from the Sunrise Training Expo [E117] - Chris Cotton Weekly BlitzThe Best Insights and Information from the Sunrise Training Expo [E117] - Chris Cotton Weekly BlitzThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    In this podcast episode, Coach Chris Cotton from Autofix Auto Shop Coaching talks about his recent trip to the Sunrise Training Expo in Phoenix, Arizona. He shares insights on various topics related to auto repair shop management, including service advisor best practices, using technology to increase efficiency and productivity, and new products and apps for technicians, service advisors, and customers. He also discusses his experience moderating the owner's round table, where they had a great conversation on various topics such as inflation, the economy, and productivity. Finally, he encourages attendees to stay for the entire event and take advantage of all the opportunities available.

    BG Booth [00:02:43] Coach Chris Cotton talks about his visit to the BG booth at the Sunrise Training Expo and the new products and apps they offer.

    Service Advisor A to Z Class [00:05:35] Coach Chris Cotton discusses the Service Advisor A to Z class he taught at the Sunrise Training Expo, covering topics such as service advisor best practices, daily responsibilities, and effective communication.


    Managing Expectations and Using Technology [00:07:20] Coach Chris Cotton talks about managing expectations and using technology to make service advisors more efficient and productive.


    Owner's Round Table [00:09:23] Discussion on inflation, economy, productivity, and the issue of being booked weeks in advance.


    Employee Handbooks and Cell Phone Usage [00:10:18] A comment from a 50-year industry veteran on cell phone usage and the importance of being productive.


    Importance of Staying for the Whole Event [00:11:10] Encouragement to stay for the entire event, including the owner's round table, and take advantage of all the opportunities.




    Don't forget to rate and review us!


    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    An episode of CAMP referenced by Chris. Industry coaches talking about the value of training and expos. https://bit.ly/3NyHYnI


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair

    ]]>    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    In this podcast episode, Coach Chris Cotton from Autofix Auto Shop Coaching talks about his recent trip to the Sunrise Training Expo in Phoenix, Arizona. He shares insights on various topics related to auto repair shop management, including service advisor best practices, using technology to increase efficiency and productivity, and new products and apps for technicians, service advisors, and customers. He also discusses his experience moderating the owner's round table, where they had a great conversation on various topics such as inflation, the economy, and productivity. Finally, he encourages attendees to stay for the entire event and take advantage of all the opportunities available.

    BG Booth [00:02:43] Coach Chris Cotton talks about his visit to the BG booth at the Sunrise Training Expo and the new products and apps they offer.

    Service Advisor A to Z Class [00:05:35] Coach Chris Cotton discusses the Service Advisor A to Z class he taught at the Sunrise Training Expo, covering topics such as service advisor best practices, daily responsibilities, and effective communication.


    Managing Expectations and Using Technology [00:07:20] Coach Chris Cotton talks about managing expectations and using technology to make service advisors more efficient and productive.


    Owner's Round Table [00:09:23] Discussion on inflation, economy, productivity, and the issue of being booked weeks in advance.


    Employee Handbooks and Cell Phone Usage [00:10:18] A comment from a 50-year industry veteran on cell phone usage and the importance of being productive.


    Importance of Staying for the Whole Event [00:11:10] Encouragement to stay for the entire event, including the owner's round table, and take advantage of all the opportunities.




    Don't forget to rate and review us!


    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    An episode of CAMP referenced by Chris. Industry coaches talking about the value of training and expos. https://bit.ly/3NyHYnI


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair

    ]]>    8b220e10-d138-4096-bb3f-d5af0239d48bMon, 19 Jun 2023 00:15:00 -040012:29falsebonus    Why Much? How Much? Exploring Value Proposition in Auto Repair [AW 162]Why Much? How Much? Exploring Value Proposition in Auto Repair
    Bill Nalu, owner of Interstate Auto Care in Michigan, shares his "Why Much" philosophy, which advocates for a more nuanced approach to pricing that involves training, coaching, and consultation to understand the context of each customer's needs and provide a personalized value proposition.

    Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE.

    • Watch Full Video Episode HERE
    • The Impact of Friendship (00:03:00) Carm and Bill reflect on their friendship and how they have impacted each other's lives and businesses.
    • Learning to say thank you (00:08:11) Carm and Bill discuss the importance of showing appreciation and learning to say thank you when receiving compliments.
    • Why Much? (00:10:26) Bill introduces the topic of "Why Much?" and explains how being the most expensive option in town does not necessarily mean being the most expensive for the customer.
    • The importance of context (00:13:44) Bill introduces the concept of saying "yes in a no" to customers asking for prices over the phone.
    • Transactional Gravity (00:15:59) Bill and Carm discuss the importance of believing in the value proposition of auto repair shops and avoiding transactional barriers with customers.
    • Vetting Customers (00:19:24) Bill explains the importance of vetting the person who has been taking care of a car before buying it and training customers to vet service providers before asking for prices.
    • Supplier Relationship (00:22:01) Carm and Bill discuss the importance of developing a partnership between shop owners and suppliers and the need for an exchange of information on both sides to stay successful in business.
    • Self-Respect in the Auto Industry (00:23:21) Bill and Carm discuss the importance of self-respect in the auto industry and how it affects personal and professional relationships.
    • Setting Boundaries (00:24:08) Bill shares a lesson he learned from a friend about setting boundaries and prioritizing family time.
    • The Power of Questions (00:27:55) Bill and Carm discuss the importance of asking the right questions to help customers understand the value of auto repair services beyond just the price.
    • The Courtship of "How Much" (00:30:54) Bill Nalu discusses the inappropriateness of starting a conversation with a customer over the price of something and compares it to dating.
    • Teaching Diplomacy (00:33:36) Bill Nalu talks about the importance of diplomacy in business and how it can help shop owners reach the next level.
    • Character Building Business (00:32:21) Bill Nalu shares how his father's career in the FBI taught him to judge character and how it applies to the auto repair industry.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>
    Bill Nalu, owner of Interstate Auto Care in Michigan, shares his "Why Much" philosophy, which advocates for a more nuanced approach to pricing that involves training, coaching, and consultation to understand the context of each customer's needs and provide a personalized value proposition.

    Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE.

    • Watch Full Video Episode HERE
    • The Impact of Friendship (00:03:00) Carm and Bill reflect on their friendship and how they have impacted each other's lives and businesses.
    • Learning to say thank you (00:08:11) Carm and Bill discuss the importance of showing appreciation and learning to say thank you when receiving compliments.
    • Why Much? (00:10:26) Bill introduces the topic of "Why Much?" and explains how being the most expensive option in town does not necessarily mean being the most expensive for the customer.
    • The importance of context (00:13:44) Bill introduces the concept of saying "yes in a no" to customers asking for prices over the phone.
    • Transactional Gravity (00:15:59) Bill and Carm discuss the importance of believing in the value proposition of auto repair shops and avoiding transactional barriers with customers.
    • Vetting Customers (00:19:24) Bill explains the importance of vetting the person who has been taking care of a car before buying it and training customers to vet service providers before asking for prices.
    • Supplier Relationship (00:22:01) Carm and Bill discuss the importance of developing a partnership between shop owners and suppliers and the need for an exchange of information on both sides to stay successful in business.
    • Self-Respect in the Auto Industry (00:23:21) Bill and Carm discuss the importance of self-respect in the auto industry and how it affects personal and professional relationships.
    • Setting Boundaries (00:24:08) Bill shares a lesson he learned from a friend about setting boundaries and prioritizing family time.
    • The Power of Questions (00:27:55) Bill and Carm discuss the importance of asking the right questions to help customers understand the value of auto repair services beyond just the price.
    • The Courtship of "How Much" (00:30:54) Bill Nalu discusses the inappropriateness of starting a conversation with a customer over the price of something and compares it to dating.
    • Teaching Diplomacy (00:33:36) Bill Nalu talks about the importance of diplomacy in business and how it can help shop owners reach the next level.
    • Character Building Business (00:32:21) Bill Nalu shares how his father's career in the FBI taught him to judge character and how it applies to the auto repair industry.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    85f654d4-394c-43ec-b9f5-588da12bfe0aSat, 17 Jun 2023 00:15:00 -040034:54falsefull162162    Don’t Be a Boss, Be a Leader: Tips for Building Strong Relationships with Your Employees [RR 858]Don't Be a Boss, Be a Leader: Tips for Building Strong Relationships with Your Employees [RR 858]
    David Askwith, Managing Director of Auto Stream Car Care, discusses the importance of evolving and changing as a leader in the automotive industry. He shares personal experiences and offers advice to shop owners on how to improve their leadership skills and build better relationships with their employees. David stresses the importance of seeking guidance and advice from peers and mentors, holding employees accountable while also being part of their career development, and building trust within the team and the organization. He also emphasizes the need for leaders to constantly evaluate their culture and reputation.

    David Askwith, Managing Director, Auto Stream Car Care, MD. David’s previous episodes HERE

    Show Notes

    • Watch Full Video Episode
    • Evolution of Leadership (00:02:13) David Askwith and Carm Capriotto discuss the evolution of leadership and how it takes time and experience to become a great leader.
    • Importance of Feedback (00:07:30) David Askwith advises small shop owners to ask for honest feedback from their employees to become better leaders and build better relationships.
    • Learning from Mistakes (00:05:51) David Askwith shares his experience of losing his store due to a theft and how it helped him evolve as a leader and learn from his mistakes.
    • Embrace the Pain (00:08:29) Importance of embracing difficult conversations and seeking advice from peers and networks to improve leadership skills.
    • Self-Help and Time Management (00:09:35) The importance of seeking knowledge through self-help and time management to improve leadership skills.
    • Establishing Company Goals (00:15:42) The challenge of bridging company goals to employees and establishing a living culture within the organization.
    • Holding People Accountable (00:17:57) Importance of holding people accountable, meeting with employees regularly, and getting them to acknowledge mistakes and make changes.
    • Building Consensus (00:20:18) Importance of building consensus and starting with why when leading a team, and not being afraid to ask for solutions.
    • Tough Decisions (00:23:37) Making tough decisions as a leader, seeking to understand first, and coaching employees to change habits and perspectives.
    • Consistency in Leadership (00:25:58) David and Carm discuss the importance of being consistent in leadership, treating everyone as an individual while having the same rules for everybody.
    • Building Trust (00:26:55) David talks about the importance of building trust in yourself, your team, and your system, and how trust happens over time.
    • Reputation (00:30:40) David and Carm talk about the importance of reputation in the industry, and how it can cut both ways.

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>
    David Askwith, Managing Director of Auto Stream Car Care, discusses the importance of evolving and changing as a leader in the automotive industry. He shares personal experiences and offers advice to shop owners on how to improve their leadership skills and build better relationships with their employees. David stresses the importance of seeking guidance and advice from peers and mentors, holding employees accountable while also being part of their career development, and building trust within the team and the organization. He also emphasizes the need for leaders to constantly evaluate their culture and reputation.

    David Askwith, Managing Director, Auto Stream Car Care, MD. David’s previous episodes HERE

    Show Notes

    • Watch Full Video Episode
    • Evolution of Leadership (00:02:13) David Askwith and Carm Capriotto discuss the evolution of leadership and how it takes time and experience to become a great leader.
    • Importance of Feedback (00:07:30) David Askwith advises small shop owners to ask for honest feedback from their employees to become better leaders and build better relationships.
    • Learning from Mistakes (00:05:51) David Askwith shares his experience of losing his store due to a theft and how it helped him evolve as a leader and learn from his mistakes.
    • Embrace the Pain (00:08:29) Importance of embracing difficult conversations and seeking advice from peers and networks to improve leadership skills.
    • Self-Help and Time Management (00:09:35) The importance of seeking knowledge through self-help and time management to improve leadership skills.
    • Establishing Company Goals (00:15:42) The challenge of bridging company goals to employees and establishing a living culture within the organization.
    • Holding People Accountable (00:17:57) Importance of holding people accountable, meeting with employees regularly, and getting them to acknowledge mistakes and make changes.
    • Building Consensus (00:20:18) Importance of building consensus and starting with why when leading a team, and not being afraid to ask for solutions.
    • Tough Decisions (00:23:37) Making tough decisions as a leader, seeking to understand first, and coaching employees to change habits and perspectives.
    • Consistency in Leadership (00:25:58) David and Carm discuss the importance of being consistent in leadership, treating everyone as an individual while having the same rules for everybody.
    • Building Trust (00:26:55) David talks about the importance of building trust in yourself, your team, and your system, and how trust happens over time.
    • Reputation (00:30:40) David and Carm talk about the importance of reputation in the industry, and how it can cut both ways.

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>    d8544dea-4a9f-4c7f-b29d-07033fcd3d21Fri, 16 Jun 2023 00:15:00 -040034:33falsefull858858    Are S-Corp Distributions/Draws Taxable? [E070] - Business By The NumbersAre S-Corp Distributions/Draws Taxable? [E070] - Business By The Numbers
  • This week Hunt discusses a common misconception surrounding S-Corp draws and how they are taxed.

    • • What is a draw and how do you know how much you can take out of your business?

    • Does the amount that I pay myself have any relationship or impact on how much in draws I can take?

    • Do I pay tax on my draws?

    • What are issues that I could end up paying taxes on my distributions from my business?

    Thanks to our partners, NAPA TRACS and Promotive

    Visit NAPATRACS.com and GoPromotive.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>
  • This week Hunt discusses a common misconception surrounding S-Corp draws and how they are taxed.

    • • What is a draw and how do you know how much you can take out of your business?

    • Does the amount that I pay myself have any relationship or impact on how much in draws I can take?

    • Do I pay tax on my draws?

    • What are issues that I could end up paying taxes on my distributions from my business?

    Thanks to our partners, NAPA TRACS and Promotive

    Visit NAPATRACS.com and GoPromotive.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    e6780b2f-6f63-4cb5-b54d-ee2c6f8876e3Thu, 15 Jun 2023 00:15:00 -040034:12falsebonus    Using Slack as a Communication Tool [THA 332]Using Slack as a Communication Tool
    Chris Lum and Tom Ham discuss the benefits of using Slack as a productivity tool and how they use it in their businesses, including the ability to create different channels for different purposes, send attachments and documents, and customize notifications. Overall, Slack is seen as a valuable tool for improving communication and efficiency in the automotive industry.

    Chris Lum, Service Manager, Midwest Performance Cars, Chicago and Northbrook, IL.

    Tom Ham, Automotive Management Network. Tom’s previous episodes HERE.

    Show Notes:

    • Watch Video Episode HERE
    • Using Slack as a Productivity Tool (00:01:23)
    • History Feature in Slack (00:04:00)
    • Channels and Sound Alerts in Slack (00:05:13)
    • Using Slack for Multiple Locations (00:08:02)
    • Slack for Remote Work (00:09:52)
    • Slack as a Competitive Advantage (00:11:53)
    • Using Slack Channels (00:14:47)
    • Using Slack Reminders (00:22:13)
    • Slack as a Communication Tool (00:24:33) How Slack can be used for face-to-face communication, audio, pictures, and policy sharing, and how it can hold large files.
    • Eliminating Time Wastage with Slack (00:27:47) How Slack eliminates the need for physical meetings and time wastage in finding people for questions, and how it has eliminated certain frustrations in the automotive industry.

    Thanks to our Partners Shop-Ware and Delphi Technologies

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>
    Chris Lum and Tom Ham discuss the benefits of using Slack as a productivity tool and how they use it in their businesses, including the ability to create different channels for different purposes, send attachments and documents, and customize notifications. Overall, Slack is seen as a valuable tool for improving communication and efficiency in the automotive industry.

    Chris Lum, Service Manager, Midwest Performance Cars, Chicago and Northbrook, IL.

    Tom Ham, Automotive Management Network. Tom’s previous episodes HERE.

    Show Notes:

    • Watch Video Episode HERE
    • Using Slack as a Productivity Tool (00:01:23)
    • History Feature in Slack (00:04:00)
    • Channels and Sound Alerts in Slack (00:05:13)
    • Using Slack for Multiple Locations (00:08:02)
    • Slack for Remote Work (00:09:52)
    • Slack as a Competitive Advantage (00:11:53)
    • Using Slack Channels (00:14:47)
    • Using Slack Reminders (00:22:13)
    • Slack as a Communication Tool (00:24:33) How Slack can be used for face-to-face communication, audio, pictures, and policy sharing, and how it can hold large files.
    • Eliminating Time Wastage with Slack (00:27:47) How Slack eliminates the need for physical meetings and time wastage in finding people for questions, and how it has eliminated certain frustrations in the automotive industry.

    Thanks to our Partners Shop-Ware and Delphi Technologies

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>    5181a05c-4efb-44a4-80a0-2080ef943731Thu, 15 Jun 2023 00:15:00 -040028:24falsefull332332    Module Bricking and Other Musings with Sean Tipping [E087] - Automotive Field TheoryModule Bricking and Other Musings with Sean Tipping [E087] - Automotive Field TheoryThanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    6dff87bd-2a4c-4442-babd-0af2bd7eabe4Wed, 14 Jun 2023 00:15:00 -040057:43falsebonus    An AI Powered CRM for Auto Repair? with Kieran O'Brien [E052] - The Auto Repair Marketing PodcastAn AI Powered CRM for Auto Repair? with Kieran O'Brien [E052] - The Auto Repair Marketing PodcastBrian and Kim talk with Kieran O’Brien, founder of ShopGenie, an AI powered CRM for auto repair.

    Thank you to our friends at RepairPal for providing this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.

    • Introduction and Sponsorship (00:00:01 - 00:00:39) The speakers introduce the podcast and thank the sponsor, Repair Pal.
    • Kieran's Background (00:00:58 - 00:02:00) Kieran shares his story of starting his first business at 16, working in the automotive industry, and building a CRM with technology that established companies are not integrating.
    • Opportunity in CRM (00:02:55) Kieran discusses the opportunity he sees in the CRM side of the auto repair industry.
    • Starting a business at a young age (00:03:33) Kieran talks about how he started his first business at the age of 16 and how he found mentors in the automotive industry.
    • Alternative paths to success (00:05:21) The hosts and Kieran discuss the idea that college is not the only path to success and how apprenticeships are viewed differently in Europe.
    • Raising an entrepreneur (00:06:27) Kim talks about how her son grew up with two entrepreneur parents and how they have had discussions about his future and whether or not he needs to go to college.
    • Parents' reaction to Kieran's success (00:08:49) Kieran talks about the contention between him and his parents regarding his decision not to go to college and how his success in business changed their relationship.
    • The need to promote trade schools (00:09:24) Kieran discusses the need to change the narrative around college and promote trade schools to solve the problem of student loan debt and the technician shortage in the auto repair industry.
    • Sponsorship message from Repair Pal (00:10:11) The hosts thank Repair Pal for sponsoring the episode and encourage auto repair shops to become Repair Pal certified to attract tech-savvy customers.
    • Tenacity and Authenticity (00:11:06) Kieran's approach to promoting her product with authenticity and tenacity, without being pushy.
    • Importance of Customer Experience (00:11:42) Kieran emphasizes the importance of building an incredible product, brand, and customer experience to attract and retain customers.
    • Obsessive Customer Service (00:13:25) Kieran talks about the importance of obsessive customer service and recommends the book "Unreasonable Hospitality" for auto repair shop owners.
    • The Ideal Auto Repair Shop (00:14:57-00:16:41) Kieran O'Brien discusses the ideal auto repair shop, which would be a specialty shop with a focus on customer service and the latest technology. The hosts compare it to the Ritz Carlton and Chick-fil-A.
    • Shop Genie's Customer Experience Platform (00:16:54-00:17:44) Kieran O'Brien talks about Shop Genie's customer experience platform, which is an AI-powered platform for auto repair shops that handles marketing automation, reviews, online scheduling, and more. The platform aims to put everything under one roof and provide the best customer experience in the market.
    • Dealing with Outdated CRM and Marketing Technology (00:17:44-00:18:19) Kieran O'Brien discusses how the CRM and marketing technology in the auto repair industry has been outdated for a while, and how Shop Genie aims to build a customer experience platform that integrates everything in one place, instead of having to deal with multiple software vendors.
    • AI and Blue Collar Jobs (00:18:35) Discusses how AI is not taking over blue collar jobs, but rather replacing desk jobs. Talks about how technicians are getting paid more and how AI is useful for communication.
    • Jasmine: AI Assistant for Auto Repair (00:19:19) Introduces Jasmine, an AI assistant built and trained on auto repair data. Explains how it can help with communication, responding to customers, and even writing marketing campaigns.
    • AI and Service Advisors (00:20:03) Discusses how AI can give service advisors superpowers by reducing the time they spend on the phone and behind screens. Talks about how AI is there to help them focus on creating amazing customer experiences.
    • AI replacing jobs (00:23:30) Kieran O'Brien shares her opinion on AI replacing jobs and how it can make people do things differently.
    • AI making people more effective (00:24:16) Kieran O'Brien explains how AI can help people become more effective and better at their jobs, leading to better margins for businesses.
    • Adapting to AI (00:24:49) Brian Walker talks about adapting to AI and becoming the best at using it for clients to stay competitive in the market.
    • Adapting to AI (00:25:42) The speakers discuss the fear of adapting to AI and how it cannot replace human emotion and feeling. They emphasize the importance of using AI wisely and not letting it replace human interactions.
    • AI and Blue Collar Jobs (00:28:18) The speakers discuss how AI may drive people to get into blue-collar fields and how it may reduce white-collar jobs. They also mention that blue-collar jobs are currently considered the safest jobs as AI is far from being able to replace them.
    • Efficient Training with AI (00:29:28) The speakers discuss how AI may make training more efficient, making it easier for people to become technicians faster. They focus on the pros of AI and how it can be used to make businesses more effective and profitable.
    • Online Scheduling Tool (00:29:33) Shop Genie's free online scheduling tool is discussed as a powerful tool for auto repair shops to stand out from the competition and create better customer experiences.
    • How to Access the Online Scheduling Tool (00:30:41) Listeners are directed to go to shopgenie.io/solutions to access the free online scheduling tool, which takes only 15 minutes to set up.
    • Shop Management System Integration (00:31:02) Shop Genie is currently integrated with several shop management systems, including Shop-Ware, Tech Metrics, and Mitchell 1, with more in the works.

    Resources


    How To Get In Touch


    ]]>    Brian and Kim talk with Kieran O’Brien, founder of ShopGenie, an AI powered CRM for auto repair.

    Thank you to our friends at RepairPal for providing this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.

    • Introduction and Sponsorship (00:00:01 - 00:00:39) The speakers introduce the podcast and thank the sponsor, Repair Pal.
    • Kieran's Background (00:00:58 - 00:02:00) Kieran shares his story of starting his first business at 16, working in the automotive industry, and building a CRM with technology that established companies are not integrating.
    • Opportunity in CRM (00:02:55) Kieran discusses the opportunity he sees in the CRM side of the auto repair industry.
    • Starting a business at a young age (00:03:33) Kieran talks about how he started his first business at the age of 16 and how he found mentors in the automotive industry.
    • Alternative paths to success (00:05:21) The hosts and Kieran discuss the idea that college is not the only path to success and how apprenticeships are viewed differently in Europe.
    • Raising an entrepreneur (00:06:27) Kim talks about how her son grew up with two entrepreneur parents and how they have had discussions about his future and whether or not he needs to go to college.
    • Parents' reaction to Kieran's success (00:08:49) Kieran talks about the contention between him and his parents regarding his decision not to go to college and how his success in business changed their relationship.
    • The need to promote trade schools (00:09:24) Kieran discusses the need to change the narrative around college and promote trade schools to solve the problem of student loan debt and the technician shortage in the auto repair industry.
    • Sponsorship message from Repair Pal (00:10:11) The hosts thank Repair Pal for sponsoring the episode and encourage auto repair shops to become Repair Pal certified to attract tech-savvy customers.
    • Tenacity and Authenticity (00:11:06) Kieran's approach to promoting her product with authenticity and tenacity, without being pushy.
    • Importance of Customer Experience (00:11:42) Kieran emphasizes the importance of building an incredible product, brand, and customer experience to attract and retain customers.
    • Obsessive Customer Service (00:13:25) Kieran talks about the importance of obsessive customer service and recommends the book "Unreasonable Hospitality" for auto repair shop owners.
    • The Ideal Auto Repair Shop (00:14:57-00:16:41) Kieran O'Brien discusses the ideal auto repair shop, which would be a specialty shop with a focus on customer service and the latest technology. The hosts compare it to the Ritz Carlton and Chick-fil-A.
    • Shop Genie's Customer Experience Platform (00:16:54-00:17:44) Kieran O'Brien talks about Shop Genie's customer experience platform, which is an AI-powered platform for auto repair shops that handles marketing automation, reviews, online scheduling, and more. The platform aims to put everything under one roof and provide the best customer experience in the market.
    • Dealing with Outdated CRM and Marketing Technology (00:17:44-00:18:19) Kieran O'Brien discusses how the CRM and marketing technology in the auto repair industry has been outdated for a while, and how Shop Genie aims to build a customer experience platform that integrates everything in one place, instead of having to deal with multiple software vendors.
    • AI and Blue Collar Jobs (00:18:35) Discusses how AI is not taking over blue collar jobs, but rather replacing desk jobs. Talks about how technicians are getting paid more and how AI is useful for communication.
    • Jasmine: AI Assistant for Auto Repair (00:19:19) Introduces Jasmine, an AI assistant built and trained on auto repair data. Explains how it can help with communication, responding to customers, and even writing marketing campaigns.
    • AI and Service Advisors (00:20:03) Discusses how AI can give service advisors superpowers by reducing the time they spend on the phone and behind screens. Talks about how AI is there to help them focus on creating amazing customer experiences.
    • AI replacing jobs (00:23:30) Kieran O'Brien shares her opinion on AI replacing jobs and how it can make people do things differently.
    • AI making people more effective (00:24:16) Kieran O'Brien explains how AI can help people become more effective and better at their jobs, leading to better margins for businesses.
    • Adapting to AI (00:24:49) Brian Walker talks about adapting to AI and becoming the best at using it for clients to stay competitive in the market.
    • Adapting to AI (00:25:42) The speakers discuss the fear of adapting to AI and how it cannot replace human emotion and feeling. They emphasize the importance of using AI wisely and not letting it replace human interactions.
    • AI and Blue Collar Jobs (00:28:18) The speakers discuss how AI may drive people to get into blue-collar fields and how it may reduce white-collar jobs. They also mention that blue-collar jobs are currently considered the safest jobs as AI is far from being able to replace them.
    • Efficient Training with AI (00:29:28) The speakers discuss how AI may make training more efficient, making it easier for people to become technicians faster. They focus on the pros of AI and how it can be used to make businesses more effective and profitable.
    • Online Scheduling Tool (00:29:33) Shop Genie's free online scheduling tool is discussed as a powerful tool for auto repair shops to stand out from the competition and create better customer experiences.
    • How to Access the Online Scheduling Tool (00:30:41) Listeners are directed to go to shopgenie.io/solutions to access the free online scheduling tool, which takes only 15 minutes to set up.
    • Shop Management System Integration (00:31:02) Shop Genie is currently integrated with several shop management systems, including Shop-Ware, Tech Metrics, and Mitchell 1, with more in the works.

    Resources


    How To Get In Touch


    ]]>    32868bb4-f1fc-41e2-86c7-ec78891012e6Wed, 14 Jun 2023 00:15:00 -040032:05falsebonus    Advocacy, Action, and the Future of Right to Repair [RR 857]Advocacy, Action, and the Future of Right to Repair [RR 857]Paul McCarthy, President and CEO of MEMA Aftermarket Suppliers Group. Find Paul’s other episodes HERE.

    Lisa Foshee, Senior Vice President of Government Affairs and General Counsel of the Auto Care Association

    Show Notes

    • Update on Right to Repair legislation (00:01:50)
    • Enforcement of the law (00:03:15) The judge denied the request for an injunction, and the law is now in effect and can be enforced. However, the attorney general's office has no immediate plans to enforce the law, which may require private lawsuits by consumers or owners of vehicles to go out and enforce the law.
    • Challenges in complying with the law (00:04:40) The OE's view is that the law is impossible to implement, and therefore they can't comply with it. The aftermarket has a different view and demonstrated to the judge in the trial that there were multiple ways to accomplish what the law requires.
    • Supporting Right to Repair (00:06:12) Encouragement to support Right to Repair legislation by completing a form on autocareadvocacy.org
    • Importance of Right to Repair (00:07:35) Discussion of the importance of Right to Repair legislation for free market competition and consumer choice, and the need for people to let their congressperson know that it matters to them.
    • Maine Right to Repair Initiative (00:11:36)
    • Democracy Win in Massachusetts (00:12:51) Paul McCarthy discusses the recent decision in Massachusetts as a win for democracy, as consumers voted overwhelmingly for the Right to Repair law.
    • Monetization of data (00:17:10) The OES's desire to make money off of data and the fear of losing revenue streams.
    • The Reasonable Bill (00:20:20) The Repair Act is a reasonable bill that seeks to ensure safety and cybersecurity in vehicle repairability. It is something the whole industry should support.
    • Action Timebound (00:22:05) It is critical to show unified and passionate support for the Federal Repair Act by signing the petition on repairact.com. The goal is to have a public hearing by the end of summer or early fall.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    Paul McCarthy, President and CEO of MEMA Aftermarket Suppliers Group. Find Paul’s other episodes HERE.

    Lisa Foshee, Senior Vice President of Government Affairs and General Counsel of the Auto Care Association

    Show Notes

    • Update on Right to Repair legislation (00:01:50)
    • Enforcement of the law (00:03:15) The judge denied the request for an injunction, and the law is now in effect and can be enforced. However, the attorney general's office has no immediate plans to enforce the law, which may require private lawsuits by consumers or owners of vehicles to go out and enforce the law.
    • Challenges in complying with the law (00:04:40) The OE's view is that the law is impossible to implement, and therefore they can't comply with it. The aftermarket has a different view and demonstrated to the judge in the trial that there were multiple ways to accomplish what the law requires.
    • Supporting Right to Repair (00:06:12) Encouragement to support Right to Repair legislation by completing a form on autocareadvocacy.org
    • Importance of Right to Repair (00:07:35) Discussion of the importance of Right to Repair legislation for free market competition and consumer choice, and the need for people to let their congressperson know that it matters to them.
    • Maine Right to Repair Initiative (00:11:36)
    • Democracy Win in Massachusetts (00:12:51) Paul McCarthy discusses the recent decision in Massachusetts as a win for democracy, as consumers voted overwhelmingly for the Right to Repair law.
    • Monetization of data (00:17:10) The OES's desire to make money off of data and the fear of losing revenue streams.
    • The Reasonable Bill (00:20:20) The Repair Act is a reasonable bill that seeks to ensure safety and cybersecurity in vehicle repairability. It is something the whole industry should support.
    • Action Timebound (00:22:05) It is critical to show unified and passionate support for the Federal Repair Act by signing the petition on repairact.com. The goal is to have a public hearing by the end of summer or early fall.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    10bd63e7-4ce8-4e69-a8d5-f9a4e7487ea2Tue, 13 Jun 2023 00:15:00 -040025:33falsefull857857    Celebrating Wins: A Guide to Self Worth as a Shop Owner [E116] - Chris Cotton Weekly BlitzCelebrating Wins: A Guide to Self Worth as a Shop Owner [E116] - Chris Cotton Weekly BlitzThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    In this podcast episode, Coach Chris Cotton from Autofix Auto Shop Coaching discusses the importance of self-worth and self-esteem for auto repair shop owners. He emphasizes shop owners' responsibility towards their customers and employees and encourages them to celebrate their wins and join local business groups for support.

    Coach Chris, emphasizes the importance of finding like-minded people for support and notes that success is not measured by the number of cars repaired. The speakers provide their contact information for those who need additional support and encourage listeners to keep working towards their goals.

    Self-worth and self-esteem [00:00:52] Coach Chris Cotton discusses the importance of self-worth and self-esteem for auto repair shop owners and how it can impact their relationships with customers and employees.


    The responsibility of being important to many people [00:02:40] Coach Chris Cotton talks about the heavy responsibility that auto repair shop owners have towards their customers and employees and how every repair and satisfied customer can boost their self-esteem.


    Improving self-worth and managing pressure [00:05:56] Coach Chris Cotton and Speaker 1 discuss ways to improve self-worth and manage the pressure of being important to many people, including setting boundaries, celebrating wins, and having a strong support system.


    The Importance of Support System [00:08:48] Having a support system can remind you that you're not alone in the industry and help you succeed.


    Self-Worth is Not Measured by the Number of Cars Repaired [00:09:30] Your worth is measured by the value you bring to each person who trusts you with their vehicle.


    Reminder to Keep Working [00:09:55] Don't stop working today because tomorrow needs you.


    Don't forget to rate and review us!


    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair





    Don't forget to rate and review us!

    ]]>    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    In this podcast episode, Coach Chris Cotton from Autofix Auto Shop Coaching discusses the importance of self-worth and self-esteem for auto repair shop owners. He emphasizes shop owners' responsibility towards their customers and employees and encourages them to celebrate their wins and join local business groups for support.

    Coach Chris, emphasizes the importance of finding like-minded people for support and notes that success is not measured by the number of cars repaired. The speakers provide their contact information for those who need additional support and encourage listeners to keep working towards their goals.

    Self-worth and self-esteem [00:00:52] Coach Chris Cotton discusses the importance of self-worth and self-esteem for auto repair shop owners and how it can impact their relationships with customers and employees.


    The responsibility of being important to many people [00:02:40] Coach Chris Cotton talks about the heavy responsibility that auto repair shop owners have towards their customers and employees and how every repair and satisfied customer can boost their self-esteem.


    Improving self-worth and managing pressure [00:05:56] Coach Chris Cotton and Speaker 1 discuss ways to improve self-worth and manage the pressure of being important to many people, including setting boundaries, celebrating wins, and having a strong support system.


    The Importance of Support System [00:08:48] Having a support system can remind you that you're not alone in the industry and help you succeed.


    Self-Worth is Not Measured by the Number of Cars Repaired [00:09:30] Your worth is measured by the value you bring to each person who trusts you with their vehicle.


    Reminder to Keep Working [00:09:55] Don't stop working today because tomorrow needs you.


    Don't forget to rate and review us!


    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair





    Don't forget to rate and review us!

    ]]>    9400ddd1-162f-4cce-bcbf-706f14413ff0Mon, 12 Jun 2023 00:15:00 -040010:50falsebonus    Brakes For Breasts – 2023 Update & Challenge [CC 110]Brakes For Breasts - 2023 Update & ChallengeExploring the Brakes for Breasts Campaign: Raising Funds for Breast Cancer Vaccine Research at the Cleveland Clinic The Brakes for Breasts campaign, every October, supports breast cancer vaccine research at the Cleveland Clinic. The co-founders of the campaign, Leigh Anne Best and Laura Frank, discuss the importance of finding a cause that aligns with their values and the challenges of funding vaccine research. Justin Johnson, PhD, provides updates on the progress of the clinical trials for the vaccine. Our panel discusses the success of the campaign and its goals for the future, encouraging independent repair shops to participate and donate 10% of labor and parts for brake jobs. They also emphasize the impact of the campaign on cancer research and encourage listeners to get involved. We are challenging the industry to reach a goal of $369,000 or even $400,000 for the next year and to involve at least 500 shops. This is a simple and effective program to offer to your customer and to anyone involved to tour the lab and see the impact of their contributions. Watch Full Video Episode Prevention is the Cure - Brakes For Breasts

    Thanks to our Partner, Technician Find.  If you are tired of struggling to find skilled automotive technicians for your independent auto repair shop,  say goodbye to the endless search and let Technician Find be your solution. We are a 'Single Stop To Staff Your Shop.' Click Here for Technician Find

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

     

    ]]>    Exploring the Brakes for Breasts Campaign: Raising Funds for Breast Cancer Vaccine Research at the Cleveland Clinic The Brakes for Breasts campaign, every October, supports breast cancer vaccine research at the Cleveland Clinic. The co-founders of the campaign, Leigh Anne Best and Laura Frank, discuss the importance of finding a cause that aligns with their values and the challenges of funding vaccine research. Justin Johnson, PhD, provides updates on the progress of the clinical trials for the vaccine. Our panel discusses the success of the campaign and its goals for the future, encouraging independent repair shops to participate and donate 10% of labor and parts for brake jobs. They also emphasize the impact of the campaign on cancer research and encourage listeners to get involved. We are challenging the industry to reach a goal of $369,000 or even $400,000 for the next year and to involve at least 500 shops. This is a simple and effective program to offer to your customer and to anyone involved to tour the lab and see the impact of their contributions. Watch Full Video Episode Prevention is the Cure - Brakes For Breasts

    Thanks to our Partner, Technician Find.  If you are tired of struggling to find skilled automotive technicians for your independent auto repair shop,  say goodbye to the endless search and let Technician Find be your solution. We are a 'Single Stop To Staff Your Shop.' Click Here for Technician Find

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

     

    ]]>    667c7bce-c7db-414a-a4ac-6c6d1b425099Sun, 11 Jun 2023 00:15:00 -040025:38falsefull110110    How Can Professionalism Improve the Automotive Industry? [AW 161]How Can Professionalism Improve the Automotive Industry?
    Mac Akram, the owner of Mack's Complete Auto Repair in Chandler, Arizona, discusses the importance of professionalism in the automotive industry, including keeping the shop clean and organized and using digital vehicle inspections to provide better service. Mac believes that raising the standards of the industry is crucial to gaining the trust of customers. Mac also encourages shop owners to invest in training for their technicians.

    Mac Akram, Mac's Complete Auto Repair, Chandler, AZ.

    • Watch Full Video Episode HERE
    • Professionalism in the Automotive Industry (00:05:22) Mac and Carm Capriotto discuss the importance of raising the standards of the automotive industry to improve professionalism, including listening to customers, keeping the shop clean and organized, and using digital vehicle inspections.
    • Importance of Digital Vehicle Inspections (00:07:53-00:09:22) Mac discusses the benefits of using digital vehicle inspections, including taking photos and videos of the vehicle, and using animation videos to explain repairs to customers.
    • Investing in Training and Staying Up-to-Date (00:13:39-00:14:51) Mac emphasizes the importance of investing in training for technicians to stay up-to-date with the latest technology and equipment in the industry.
    • Dressing for Success (00:15:17) Mac discusses his preference for his technicians
    • Tour of the Shop (00:16:06) Carm and Mac take a tour of Mack's Complete Auto Repair, discussing the waiting room, office, restroom, and lunchroom, as well as the shop's white floors.
    • Coaching (00:20:45) Mac talks about his decision to hire a coach and how it helped him transition from a technician mentality to a business owner mentality.
    • Integrity and Transparency (00:22:24) Mac talks about how he is honest with his customers about the condition of their cars and the cost of repairs.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>
    Mac Akram, the owner of Mack's Complete Auto Repair in Chandler, Arizona, discusses the importance of professionalism in the automotive industry, including keeping the shop clean and organized and using digital vehicle inspections to provide better service. Mac believes that raising the standards of the industry is crucial to gaining the trust of customers. Mac also encourages shop owners to invest in training for their technicians.

    Mac Akram, Mac's Complete Auto Repair, Chandler, AZ.

    • Watch Full Video Episode HERE
    • Professionalism in the Automotive Industry (00:05:22) Mac and Carm Capriotto discuss the importance of raising the standards of the automotive industry to improve professionalism, including listening to customers, keeping the shop clean and organized, and using digital vehicle inspections.
    • Importance of Digital Vehicle Inspections (00:07:53-00:09:22) Mac discusses the benefits of using digital vehicle inspections, including taking photos and videos of the vehicle, and using animation videos to explain repairs to customers.
    • Investing in Training and Staying Up-to-Date (00:13:39-00:14:51) Mac emphasizes the importance of investing in training for technicians to stay up-to-date with the latest technology and equipment in the industry.
    • Dressing for Success (00:15:17) Mac discusses his preference for his technicians
    • Tour of the Shop (00:16:06) Carm and Mac take a tour of Mack's Complete Auto Repair, discussing the waiting room, office, restroom, and lunchroom, as well as the shop's white floors.
    • Coaching (00:20:45) Mac talks about his decision to hire a coach and how it helped him transition from a technician mentality to a business owner mentality.
    • Integrity and Transparency (00:22:24) Mac talks about how he is honest with his customers about the condition of their cars and the cost of repairs.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    02b5e06a-4bfe-4bdc-98f5-bf9150de625dSat, 10 Jun 2023 00:15:00 -040023:41falsefull161161    How Your Mindset Will Overcome Your Business Struggle [RR 856]How Your Mindset Will Overcome Your Business Struggle
    Dan Taylor discusses the struggles of shops and the importance of self-image, guidance, and mentoring to overcome negative conditioning. Dan also highlights the power of the mind, the reticular activating system, and the law of attraction in achieving success in business and personal life. He emphasizes the need for individuals to be receptive to feedback and to actively seek out blind spots in their own lives. The episode provides valuable insights and practical advice for individuals looking to improve their self-image and overcome obstacles in their business and personal lives.

    Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE

    Show Notes

    • Watch Full Video Episode HERE
    • Self-Image (00:02:26) Dan discusses the importance of self-image in business success
    • Guidance and Mentoring (00:07:20) The need for guidance and mentoring to overcome negative conditioning and how it can be difficult for some people to accept this kind of help.
    • Blind Spots (00:11:22) The concept of blind spots in our lives, and the importance of being receptive to other people pointing them out or looking for them yourself.
    • Morning Huddles (00:12:08) The blind spot of morning huddles and the need to reassess their length and content for increased productivity.
    • The Reticular Activating System (00:14:19) Reticular Activating System (RAS) and how it can help achieve goals through visualization and positive emotions.
    • Self-Image and Growth (00:22:41) Dan talks about the importance of self-image and how it affects a person's success in business. He also mentions the need to attract the best people around us to grow.
    • Reprogramming the Subconscious (00:23:23) Dan explains how the subconscious plays a significant role in our lives and how we need to reprogram it to get our conscious to catch up with it.
    • Birds of a Feather (00:26:08) The importance of surrounding ourselves with positive, high-impact people who challenge us in a good way and encourage us to grow.
    • Building Habits One Bite at a Time (00:29:09) Dan Taylor emphasizes the importance of building habits one step at a time to achieve success and mental toughness.
    • Prioritizing and Peer Groups (00:33:16) The Eisenhower matrix for prioritizing tasks and the importance of peer groups and mentoring for personal and professional growth.
    • Observing Your Own Life (00:36:12) The need to be a great observer of your own life and to look at blind spots to make changes.
    • Stories as Currency of Relationships (00:37:18) Dan and the host discuss the importance of storytelling and how it can help build relationships.

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>
    Dan Taylor discusses the struggles of shops and the importance of self-image, guidance, and mentoring to overcome negative conditioning. Dan also highlights the power of the mind, the reticular activating system, and the law of attraction in achieving success in business and personal life. He emphasizes the need for individuals to be receptive to feedback and to actively seek out blind spots in their own lives. The episode provides valuable insights and practical advice for individuals looking to improve their self-image and overcome obstacles in their business and personal lives.

    Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE

    Show Notes

    • Watch Full Video Episode HERE
    • Self-Image (00:02:26) Dan discusses the importance of self-image in business success
    • Guidance and Mentoring (00:07:20) The need for guidance and mentoring to overcome negative conditioning and how it can be difficult for some people to accept this kind of help.
    • Blind Spots (00:11:22) The concept of blind spots in our lives, and the importance of being receptive to other people pointing them out or looking for them yourself.
    • Morning Huddles (00:12:08) The blind spot of morning huddles and the need to reassess their length and content for increased productivity.
    • The Reticular Activating System (00:14:19) Reticular Activating System (RAS) and how it can help achieve goals through visualization and positive emotions.
    • Self-Image and Growth (00:22:41) Dan talks about the importance of self-image and how it affects a person's success in business. He also mentions the need to attract the best people around us to grow.
    • Reprogramming the Subconscious (00:23:23) Dan explains how the subconscious plays a significant role in our lives and how we need to reprogram it to get our conscious to catch up with it.
    • Birds of a Feather (00:26:08) The importance of surrounding ourselves with positive, high-impact people who challenge us in a good way and encourage us to grow.
    • Building Habits One Bite at a Time (00:29:09) Dan Taylor emphasizes the importance of building habits one step at a time to achieve success and mental toughness.
    • Prioritizing and Peer Groups (00:33:16) The Eisenhower matrix for prioritizing tasks and the importance of peer groups and mentoring for personal and professional growth.
    • Observing Your Own Life (00:36:12) The need to be a great observer of your own life and to look at blind spots to make changes.
    • Stories as Currency of Relationships (00:37:18) Dan and the host discuss the importance of storytelling and how it can help build relationships.

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>    4644149f-48b3-467e-877d-1df10401bfc8Fri, 09 Jun 2023 00:15:00 -040037:49falsefull856856    Creating Consistent Routines that Drive Success [THA 331]Creating Consistent Routines that Drive Success
    Do you find it hard to create consistent routines that drive success? This episode discusses the importance of standard operating procedures (SOPs) and how they can help businesses achieve their goals. Our guests, Jaron Kleber, Chris Machado, and Nick Hively, discuss the positive impact of SOPs on creating a positive culture and improving the consistency of the customer experience. They also discuss the importance of engaging team members and getting their input when creating SOPs. "Success is not final, failure is not fatal: It is the courage to continue that counts." - Winston Churchill. Chris Machado, Circle M Tire & Auto and Circle M Truck Repair Bakersfield, CA. Nick Hively, Automotive Unlimited, Chanhassen, MN. Jaron Kleber, Repair Shop of Tomorrow, National Sales Manager. Jaron's previous episodes HERE

    Show Notes:

    • Watch Video Episode HERE
    • Creating Consistent Routines (00:00:01) The importance of consistent routines and how they can help businesses achieve their goals.
    • SOPs as a Roadmap (00:03:39)
    • Starting with the E-Myth (00:07:30) Jaron Kleber recommends the book "The E-Myth" as a starting point for those looking to implement SOPs in their businesses.
    • Importance of SOPs (00:09:00 - 00:11:05)
    • Updating SOPs (00:09:27 - 00:10:13) How often SOPs should be updated and how to implement amendments when necessary?
    • SOPs and Culture (00:14:21 - 00:15:49) How a business's culture and its team members' strengths and weaknesses can impact the creation and implementation of SOPs.
    • Engagement and Disengagement (00:18:18) The importance of engagement and how disengagement can affect businesses.
    • Implementing SOPs (00:21:29) How SOPs can help make decisions easier by providing data
    • SOPs and comebacks (00:27:30-00:31:51)
    • Financial side of the business (00:31:51-00:33:48) The challenges of running the financial side of the business and the importance of having SOPs in place for financial management.
    • Expectations and SOPs (00:35:41) The importance of setting expectations and creating standard operating procedures (SOPs) for shops and new employees.
    • Dispatch SOPs (00:36:48)
    • Creating a Winning Culture (00:37:10)

    Thanks to our Partners Shop-Ware and Delphi Technologies

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>
    Do you find it hard to create consistent routines that drive success? This episode discusses the importance of standard operating procedures (SOPs) and how they can help businesses achieve their goals. Our guests, Jaron Kleber, Chris Machado, and Nick Hively, discuss the positive impact of SOPs on creating a positive culture and improving the consistency of the customer experience. They also discuss the importance of engaging team members and getting their input when creating SOPs. "Success is not final, failure is not fatal: It is the courage to continue that counts." - Winston Churchill. Chris Machado, Circle M Tire & Auto and Circle M Truck Repair Bakersfield, CA. Nick Hively, Automotive Unlimited, Chanhassen, MN. Jaron Kleber, Repair Shop of Tomorrow, National Sales Manager. Jaron's previous episodes HERE

    Show Notes:

    • Watch Video Episode HERE
    • Creating Consistent Routines (00:00:01) The importance of consistent routines and how they can help businesses achieve their goals.
    • SOPs as a Roadmap (00:03:39)
    • Starting with the E-Myth (00:07:30) Jaron Kleber recommends the book "The E-Myth" as a starting point for those looking to implement SOPs in their businesses.
    • Importance of SOPs (00:09:00 - 00:11:05)
    • Updating SOPs (00:09:27 - 00:10:13) How often SOPs should be updated and how to implement amendments when necessary?
    • SOPs and Culture (00:14:21 - 00:15:49) How a business's culture and its team members' strengths and weaknesses can impact the creation and implementation of SOPs.
    • Engagement and Disengagement (00:18:18) The importance of engagement and how disengagement can affect businesses.
    • Implementing SOPs (00:21:29) How SOPs can help make decisions easier by providing data
    • SOPs and comebacks (00:27:30-00:31:51)
    • Financial side of the business (00:31:51-00:33:48) The challenges of running the financial side of the business and the importance of having SOPs in place for financial management.
    • Expectations and SOPs (00:35:41) The importance of setting expectations and creating standard operating procedures (SOPs) for shops and new employees.
    • Dispatch SOPs (00:36:48)
    • Creating a Winning Culture (00:37:10)

    Thanks to our Partners Shop-Ware and Delphi Technologies

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>    8ec42173-fa48-4607-b992-67c926abb7e3Thu, 08 Jun 2023 00:15:00 -040039:26falsefull331331    Matt Fanslow's Top 5 Scan Tool List [E086] - Automotive Field TheoryMatt Fanslow's Top 5 Scan Tool List [E086] - Automotive Field TheoryMatt Fanslow shares his top five recommended scan tools for repair shops and technicians. He emphasizes the importance of having the right tools for the job and recommends investing in multiple scan tools, each with strengths and weaknesses. 

    • Factory Scan Tools (00:02:19)

    • Autel MaxiSys Series (00:05:25)

    • Topdon Launch Thinkcar (00:07:40)

    • Scan Tool Support (00:08:40)

    • Snap-On Scan Tools (00:12:42)

    • Autoland Scientech iScan Series (00:17:19)

    • Honorable Mentions (00:20:54)

    • Programming Q&A with Glen Forehand

    Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE

    ]]>    Matt Fanslow shares his top five recommended scan tools for repair shops and technicians. He emphasizes the importance of having the right tools for the job and recommends investing in multiple scan tools, each with strengths and weaknesses. 

    • Factory Scan Tools (00:02:19)

    • Autel MaxiSys Series (00:05:25)

    • Topdon Launch Thinkcar (00:07:40)

    • Scan Tool Support (00:08:40)

    • Snap-On Scan Tools (00:12:42)

    • Autoland Scientech iScan Series (00:17:19)

    • Honorable Mentions (00:20:54)

    • Programming Q&A with Glen Forehand

    Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE

    ]]>    97070fe4-4db8-49d7-b83a-eb31b32137abWed, 07 Jun 2023 00:15:00 -040024:53falsebonus    Growing to 50k YouTube Followers in One Year with Chris Enright [E051] - The Auto Repair Marketing PodcastGrowing to 50k YouTube Followers in One Year with Chris Enright [E051] - The Auto Repair Marketing PodcastIn this episode of the Auto Repair Marketing Podcast, hosts Brian and Kim interview Chris Enright, owner of Enright Auto, about his success in using short-form video to build a following for his auto repair shop. Chris shares his process for creating content, his intended audience, and how he deals with haters and negative reviews. He emphasizes the importance of building trust with customers through video content and being authentic and transparent. The group also discusses successful auto repair video channels and the importance of keeping a shop clean for video shoots. Chris shares his advice for those looking to build a following through social media and encourages others to showcase their professionalism and expertise.

    Thank you to our friends at RepairPal for providing this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.

    • How Chris got started with video [00:01:10] Chris talks about how he got started with video and his first video about his top ten recommended Hondas.
    • Chris's most successful video [00:03:38] Chris talks about his most successful video that has 37 million views and how it features him using a heat induction tool.
    • Chris's decision-making process for creating content [00:06:39] Chris talks about how he decides what content to create and his decision-making process for choosing the sound and content of his videos.
    • Creating Short-Form Videos [00:06:56] Chris Enright shares his process for creating short-form videos, including how he saves trending audios and records content throughout the week.
    • Intended Audience and Dealing with Haters [00:07:50] Chris discusses his intended audience for his tool and shop-related videos, including technicians, shop owners, and DIYers, and how he deals with negative reviews and haters.
    • Growing His Business Through Video [00:13:38] Chris talks about how his intention for creating videos was to grow his auto repair business, but it has now grown into its own business, including making YouTube ad revenue.
    • Building Trust with Short-Form Video [00:14:22] Chris Enright discusses how his short-form videos help build trust with customers and increase customer retention.
    • Time Investment for Creating Videos [00:15:08] Chris Enright talks about the time investment required to create short-form videos and how he dedicates time to scrolling and finding ideas.
    • Equipment for Creating Videos [00:19:06] Chris Enright shares his equipment for creating videos, including using only an iPhone and a wireless mic to improve audio quality.
    • Using the Right Sound Clips [00:22:25] Chris Enright talks about how he hacks the algorithm by following accounts that pay attention to what's going on with the platforms and how he learns what the various platforms are looking for that are allowing his videos to perform better than someone who would not know these things.
    • Custom Thumbnails [00:25:50] Chris Enright explains how using one of the thumbnails that YouTube pulls performs better than your own custom thumbnail because it is the attention grabber that pulls new subscribers.
    • Type of Content that Works Best for Driving New Clients [00:26:26] Chris Enright shares that people are always willing to watch and look at behind the scenes stuff, interview style, and commonly asked questions. He also recommends being real and authentic and cleaning your shop.
    • Clean and Organized Shop [00:28:14] Chris Enright and Kim discuss the importance of having a clean and organized shop for auto repair businesses, and how it affects customers' perception of their work.
    • TikTok and YouTube Channels [00:30:24] Chris Enright talks about the success of the TikTok channel "Royalty Auto Service" and the YouTube channel "South Main Auto LLC" in the auto repair industry, and how they create engaging content.
    • Future of Video in Auto Repair Industry [00:34:47] Chris Enright shares his thoughts on the future of video in the auto repair industry, and how it will become more prevalent as streaming channels lose customers to free platforms like YouTube and TikTok.
    • The Importance of Consistency [00:35:18] Chris emphasizes the importance of consistency in posting content and how it takes time to see results.
    • Female Representation in the Automotive Industry [00:36:20] Chris talks about the advantage of being a female in the industry and mentions a female mechanic with over 100,000 followers on Instagram.
    • Encouraging Positive Content [00:38:42] Chris encourages shop owners and mechanics to create more positive content to combat the negative perception of the industry.

    How To Get In Touch with Chris

    YouTube - Enright Auto on YouTube

    Instagram - Enright Auto on Instagram

    TikTok - Enright Auto on Tiktoc

    Website - Enright Auto

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch with Shop Marketing Pros

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    In this episode of the Auto Repair Marketing Podcast, hosts Brian and Kim interview Chris Enright, owner of Enright Auto, about his success in using short-form video to build a following for his auto repair shop. Chris shares his process for creating content, his intended audience, and how he deals with haters and negative reviews. He emphasizes the importance of building trust with customers through video content and being authentic and transparent. The group also discusses successful auto repair video channels and the importance of keeping a shop clean for video shoots. Chris shares his advice for those looking to build a following through social media and encourages others to showcase their professionalism and expertise.

    Thank you to our friends at RepairPal for providing this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.

    • How Chris got started with video [00:01:10] Chris talks about how he got started with video and his first video about his top ten recommended Hondas.
    • Chris's most successful video [00:03:38] Chris talks about his most successful video that has 37 million views and how it features him using a heat induction tool.
    • Chris's decision-making process for creating content [00:06:39] Chris talks about how he decides what content to create and his decision-making process for choosing the sound and content of his videos.
    • Creating Short-Form Videos [00:06:56] Chris Enright shares his process for creating short-form videos, including how he saves trending audios and records content throughout the week.
    • Intended Audience and Dealing with Haters [00:07:50] Chris discusses his intended audience for his tool and shop-related videos, including technicians, shop owners, and DIYers, and how he deals with negative reviews and haters.
    • Growing His Business Through Video [00:13:38] Chris talks about how his intention for creating videos was to grow his auto repair business, but it has now grown into its own business, including making YouTube ad revenue.
    • Building Trust with Short-Form Video [00:14:22] Chris Enright discusses how his short-form videos help build trust with customers and increase customer retention.
    • Time Investment for Creating Videos [00:15:08] Chris Enright talks about the time investment required to create short-form videos and how he dedicates time to scrolling and finding ideas.
    • Equipment for Creating Videos [00:19:06] Chris Enright shares his equipment for creating videos, including using only an iPhone and a wireless mic to improve audio quality.
    • Using the Right Sound Clips [00:22:25] Chris Enright talks about how he hacks the algorithm by following accounts that pay attention to what's going on with the platforms and how he learns what the various platforms are looking for that are allowing his videos to perform better than someone who would not know these things.
    • Custom Thumbnails [00:25:50] Chris Enright explains how using one of the thumbnails that YouTube pulls performs better than your own custom thumbnail because it is the attention grabber that pulls new subscribers.
    • Type of Content that Works Best for Driving New Clients [00:26:26] Chris Enright shares that people are always willing to watch and look at behind the scenes stuff, interview style, and commonly asked questions. He also recommends being real and authentic and cleaning your shop.
    • Clean and Organized Shop [00:28:14] Chris Enright and Kim discuss the importance of having a clean and organized shop for auto repair businesses, and how it affects customers' perception of their work.
    • TikTok and YouTube Channels [00:30:24] Chris Enright talks about the success of the TikTok channel "Royalty Auto Service" and the YouTube channel "South Main Auto LLC" in the auto repair industry, and how they create engaging content.
    • Future of Video in Auto Repair Industry [00:34:47] Chris Enright shares his thoughts on the future of video in the auto repair industry, and how it will become more prevalent as streaming channels lose customers to free platforms like YouTube and TikTok.
    • The Importance of Consistency [00:35:18] Chris emphasizes the importance of consistency in posting content and how it takes time to see results.
    • Female Representation in the Automotive Industry [00:36:20] Chris talks about the advantage of being a female in the industry and mentions a female mechanic with over 100,000 followers on Instagram.
    • Encouraging Positive Content [00:38:42] Chris encourages shop owners and mechanics to create more positive content to combat the negative perception of the industry.

    How To Get In Touch with Chris

    YouTube - Enright Auto on YouTube

    Instagram - Enright Auto on Instagram

    TikTok - Enright Auto on Tiktoc

    Website - Enright Auto

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch with Shop Marketing Pros

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    fe4b9e9f-69a4-484e-8d4a-d380f91cebebWed, 07 Jun 2023 00:15:00 -040040:14falsebonus    Leadership Principles from Coach Rod Olson [RR 855]Leadership Principles from Coach Rod OlsonLeadership coaching has come a long way from the old school methods of intimidation and shaming to motivate people. Rod Olson, an author, speaker, and executive coach, discusses the importance of old school values, such as discipline, respect, honor, loyalty, and hard work, in leadership coaching, but combined with new school methods and approaches. Rod and Dan Taylor, a senior business advisor, stress the need for emotional intelligence, empathy, vulnerability, and creating a psychologically safe environment for employees to ask questions and give their opinions without fear of retribution.

    Leadership coaching is an ongoing process that requires a mentality of continuous learning and development. It is about balancing discipline with relationship-building, empowering the next generation, and working oneself out of a job as a leader. As Rod and Dan emphasized, leadership coaching is about living life to the fullest and keeping the big picture in mind.

    Rod Olson is a coach known for his ability to help high-performing leaders see things others don't see and find their ‘sweet spot’ as they lead and motivate others in the 21st century. He is the founder of the Coaches of Excellence Institute and the Coach O Consulting Group. Rod is also the author of three highly acclaimed leadership fables: The Legacy Builder, Wisdom Lunch Warrior and Greatest Motivational Tool.

    After nearly 20 years as a college football coach, Rod has spent the last decade-plus, working with elite teams and organizations while teaching, coaching, and mentoring some of our country's top coaches and leaders. He is a nationally recognized speaker and leadership consultant specializing in high-level leadership coaching and culture development.

    Rod has clients in the corporate sector, professional and collegiate sports, and our United States military special forces. Rod is a husband, father, and coach. If you want more information on Rod, how to purchase his books, executive coaching & team consulting, or have him speak to your leaders, he can be reached at coaches@coachesofexcellence.com or message him on Twitter @CoachOTip

    Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE

    Show Notes

    • Watch Full Video Episode
    • How Rod Olson and Dan Taylor met (00:00:50) Dan Taylor shares how he met Rod Olson and how they started working together in coaching and leadership.
    • The importance of old school values in leadership coaching (00:05:04) Rod Olson and Dan Taylor discuss the importance of old school values such as discipline, respect, honor, loyalty, and hard work in leadership coaching.
    • Old School Values with New School Methods (00:08:20) The importance of instilling teamwork and sacrifice without shaming or intimidating people, and the evolution of coaching and leadership styles.
    • Essential Skills for Leaders (00:11:23) The importance of emotional intelligence, empathy, and vulnerability as essential skills for leaders in today's world, and the ability to create a psychologically safe environment.
    • Sustainable Business and Teams (00:13:50) The need for sustainable businesses and teams, and the problem with the quick fix mentality in today's world.
    • Leadership Maturity (00:17:28) Rod Olson discusses the four phases of leadership development and the importance of knowing oneself before leading others.
    • Clarity and Performance (00:18:20) Rod Olson emphasizes the importance of high clarity for high performance and the need for leaders to possess discipline, punctuality, and caring before expecting it from others.
    • Repetition of Fundamentals (00:23:47) Dan Taylor and Rod Olson stress the importance of repetition and sticking to the fundamentals in leadership coaching and personal development.
    • Coin Collecting (00:30:30-00:31:17) The concept of coin collecting as a tool for connecting with people, and how to lead and coach in the in-between times.
    • Discipline and Accountability (00:36:39) Dan Taylor and Rod Olson discuss the importance of discipline and accountability in leadership, and how it can be balanced with having fun and building relationships.
    • Humility and Confession (00:37:56) Being able to admit mistakes and apologize in leadership.
    • Parenting and Leadership (00:40:46) Rod Olson shares his game day tips for parents and how parenting can relate to leadership. He emphasizes treating youth sports like a grandparent and empowering the next generation.
    • Coaching and Accountability (00:42:24) The importance of coaching and accountability is discussed, with the idea that everything is either coached or allowed to happen. The three buckets of energy and time are also introduced.
    • Living Life to the Fullest (00:44:57) Rod Olson shares a saying above his dry erase board, "live the life that these men were allowed to given the time to live."

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    Leadership coaching has come a long way from the old school methods of intimidation and shaming to motivate people. Rod Olson, an author, speaker, and executive coach, discusses the importance of old school values, such as discipline, respect, honor, loyalty, and hard work, in leadership coaching, but combined with new school methods and approaches. Rod and Dan Taylor, a senior business advisor, stress the need for emotional intelligence, empathy, vulnerability, and creating a psychologically safe environment for employees to ask questions and give their opinions without fear of retribution.

    Leadership coaching is an ongoing process that requires a mentality of continuous learning and development. It is about balancing discipline with relationship-building, empowering the next generation, and working oneself out of a job as a leader. As Rod and Dan emphasized, leadership coaching is about living life to the fullest and keeping the big picture in mind.

    Rod Olson is a coach known for his ability to help high-performing leaders see things others don't see and find their ‘sweet spot’ as they lead and motivate others in the 21st century. He is the founder of the Coaches of Excellence Institute and the Coach O Consulting Group. Rod is also the author of three highly acclaimed leadership fables: The Legacy Builder, Wisdom Lunch Warrior and Greatest Motivational Tool.

    After nearly 20 years as a college football coach, Rod has spent the last decade-plus, working with elite teams and organizations while teaching, coaching, and mentoring some of our country's top coaches and leaders. He is a nationally recognized speaker and leadership consultant specializing in high-level leadership coaching and culture development.

    Rod has clients in the corporate sector, professional and collegiate sports, and our United States military special forces. Rod is a husband, father, and coach. If you want more information on Rod, how to purchase his books, executive coaching & team consulting, or have him speak to your leaders, he can be reached at coaches@coachesofexcellence.com or message him on Twitter @CoachOTip

    Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE

    Show Notes

    • Watch Full Video Episode
    • How Rod Olson and Dan Taylor met (00:00:50) Dan Taylor shares how he met Rod Olson and how they started working together in coaching and leadership.
    • The importance of old school values in leadership coaching (00:05:04) Rod Olson and Dan Taylor discuss the importance of old school values such as discipline, respect, honor, loyalty, and hard work in leadership coaching.
    • Old School Values with New School Methods (00:08:20) The importance of instilling teamwork and sacrifice without shaming or intimidating people, and the evolution of coaching and leadership styles.
    • Essential Skills for Leaders (00:11:23) The importance of emotional intelligence, empathy, and vulnerability as essential skills for leaders in today's world, and the ability to create a psychologically safe environment.
    • Sustainable Business and Teams (00:13:50) The need for sustainable businesses and teams, and the problem with the quick fix mentality in today's world.
    • Leadership Maturity (00:17:28) Rod Olson discusses the four phases of leadership development and the importance of knowing oneself before leading others.
    • Clarity and Performance (00:18:20) Rod Olson emphasizes the importance of high clarity for high performance and the need for leaders to possess discipline, punctuality, and caring before expecting it from others.
    • Repetition of Fundamentals (00:23:47) Dan Taylor and Rod Olson stress the importance of repetition and sticking to the fundamentals in leadership coaching and personal development.
    • Coin Collecting (00:30:30-00:31:17) The concept of coin collecting as a tool for connecting with people, and how to lead and coach in the in-between times.
    • Discipline and Accountability (00:36:39) Dan Taylor and Rod Olson discuss the importance of discipline and accountability in leadership, and how it can be balanced with having fun and building relationships.
    • Humility and Confession (00:37:56) Being able to admit mistakes and apologize in leadership.
    • Parenting and Leadership (00:40:46) Rod Olson shares his game day tips for parents and how parenting can relate to leadership. He emphasizes treating youth sports like a grandparent and empowering the next generation.
    • Coaching and Accountability (00:42:24) The importance of coaching and accountability is discussed, with the idea that everything is either coached or allowed to happen. The three buckets of energy and time are also introduced.
    • Living Life to the Fullest (00:44:57) Rod Olson shares a saying above his dry erase board, "live the life that these men were allowed to given the time to live."

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    325d9c32-1d2e-4112-8e6a-9b90ed9a1c9eTue, 06 Jun 2023 00:15:00 -040046:24falsefull855855    From Training to Technology: Strategies for Enhancing Technician Productivity in Auto Repair Shops [E115] - Chris Cotton Weekly BlitzFrom Training to Technology: Strategies for Enhancing Technician Productivity in Auto Repair Shops [E115] - Chris Cotton Weekly BlitzThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair

    ]]>    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair

    ]]>    58547ab8-bb90-433f-95bb-c66aeb977de4Mon, 05 Jun 2023 00:15:00 -040015:30falsebonus    Personalized Customer Service and Marketing Strategies [AW 160]Personalized Customer Service and Marketing Strategies
    If you're in the automotive industry, you know it's not just about fixing cars; it's about providing exceptional customer service, too. Leigh Anne Best and Bill Hill, owners of Mighty Auto Pro, discuss their marketing strategies that have helped attract and retain customers. They've created a customer-friendly environment, providing loaner vehicles, shuttle services, and free towing up to $50. But it's not just about the extras. Mighty Auto Pro also emphasizes continuous learning and growth, requiring a minimum of 40 hours of training per year for their technicians. They encourage their employees to pursue their interests and hobbies, even if they are not related to auto repair. This culture of training has grown beyond anything Leigh Anne and Bill could have imagined, with technicians pushing each other to attend classes and improve their skills. So, what can you learn from Mighty Auto Pro's marketing strategy? Personalization, exceptional customer service, and a culture of continuous learning and growth can go a long way in retaining and attracting customers. Make everything effortless for the customer, and they'll keep coming back.

    Leigh Anne Best and Bill Hill, Mighty Auto Pro, Medina OH.

    • Watch Full Video Episode HERE
    • Culture of Training (00:03:11) The importance of training and the culture of training at Mighty Auto Pro are discussed, including the mandatory 40 hours of training per year.
    • ASE Certifications (00:06:36))The value of ASE certifications and the pride they bring to technicians and the company are discussed.
    • Training and Growth (00:07:29) Mighty Auto Pro's training and growth culture includes examples of non-auto repair related training and the importance of self-reflection.
    • Service Advisor Training (00:08:27) The success of Mighty Auto Pro's service advisor apprentice program and the importance of self-reflection in improving sales skills.
    • Roadside Assistance Program (00:10:57) Mighty Auto Pro's personalized and effective roadside assistance program for new customers, including a thank you card, a letter from the owner, and a referral program.
    • Effortless customer service (00:17:12) Bill Hill talks about how Mighty Auto Pro strives to make everything effortless for their customers, including providing reimbursement for towing.
    • Marketing ideas (00:15:00) Marketing strategies used at Mighty Auto Pro, including a pamphlet listing 25 reasons to choose their shop and personalized referral envelopes.
    • Brakes for Breasts check presentation (00:17:55) Carm Capriotto and Leigh Anne Best discuss the recent check presentation to the Cleveland Clinic for the Brakes for Breasts program, which raised a significant amount of money for breast cancer research.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>
    If you're in the automotive industry, you know it's not just about fixing cars; it's about providing exceptional customer service, too. Leigh Anne Best and Bill Hill, owners of Mighty Auto Pro, discuss their marketing strategies that have helped attract and retain customers. They've created a customer-friendly environment, providing loaner vehicles, shuttle services, and free towing up to $50. But it's not just about the extras. Mighty Auto Pro also emphasizes continuous learning and growth, requiring a minimum of 40 hours of training per year for their technicians. They encourage their employees to pursue their interests and hobbies, even if they are not related to auto repair. This culture of training has grown beyond anything Leigh Anne and Bill could have imagined, with technicians pushing each other to attend classes and improve their skills. So, what can you learn from Mighty Auto Pro's marketing strategy? Personalization, exceptional customer service, and a culture of continuous learning and growth can go a long way in retaining and attracting customers. Make everything effortless for the customer, and they'll keep coming back.

    Leigh Anne Best and Bill Hill, Mighty Auto Pro, Medina OH.

    • Watch Full Video Episode HERE
    • Culture of Training (00:03:11) The importance of training and the culture of training at Mighty Auto Pro are discussed, including the mandatory 40 hours of training per year.
    • ASE Certifications (00:06:36))The value of ASE certifications and the pride they bring to technicians and the company are discussed.
    • Training and Growth (00:07:29) Mighty Auto Pro's training and growth culture includes examples of non-auto repair related training and the importance of self-reflection.
    • Service Advisor Training (00:08:27) The success of Mighty Auto Pro's service advisor apprentice program and the importance of self-reflection in improving sales skills.
    • Roadside Assistance Program (00:10:57) Mighty Auto Pro's personalized and effective roadside assistance program for new customers, including a thank you card, a letter from the owner, and a referral program.
    • Effortless customer service (00:17:12) Bill Hill talks about how Mighty Auto Pro strives to make everything effortless for their customers, including providing reimbursement for towing.
    • Marketing ideas (00:15:00) Marketing strategies used at Mighty Auto Pro, including a pamphlet listing 25 reasons to choose their shop and personalized referral envelopes.
    • Brakes for Breasts check presentation (00:17:55) Carm Capriotto and Leigh Anne Best discuss the recent check presentation to the Cleveland Clinic for the Brakes for Breasts program, which raised a significant amount of money for breast cancer research.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    506686dd-6aeb-4c52-86aa-f1d9cffb6d7bSat, 03 Jun 2023 00:15:00 -040018:54falsefull160160    Leadership 2.0: Transitioning from Technician to Shop Owner [RR 854]Leadership 2.0: Transitioning from Technician to Shop Owner
    In this episode, Carm Capriotto sits down with a panel of automotive professionals who share their experiences at the Leadership 2.0 Program from the University of the Aftermarket. They discuss the importance of professional development and improving leadership techniques in the industry and how the program helped them bond with fellow service professionals. Johnny Weber, the owner of Weber's Automotive in Dayton, Ohio, was the focus of their project. Find out how they helped him transition from a technician to a shop owner and the importance of resources available in the aftermarket industry.

    Johnny Weber, Weber's Automotive, Dayton, OH.

    Jason Caldwell, Director of Sales/Partner RPS Marketing

    Alda Rodriguez, Sales Manager, Service Dealer Solutions, Epicor Software Corporation

    Lindsay Maurer, Standard Motor Products, Pricing Manager, North American Business

    Show Notes

    • Watch Full Video Episode HERE
    • Introduction to Leadership 2.0 program (00:00:06) Leadership 2.0 program from the University of the Aftermarket
    • Importance of professional development (00:03:39) The importance of professional development and improving leadership and organizational culture techniques in the automotive industry.
    • Rallying around Johnny Weber (00:03:30) The guests discuss how they built their entire project for the Leadership 2.0 program around Johnny Weber and his place in the industry and how they bonded with fellow service professionals during the program.
    • Leadership 2.0 program (00:05:12) How Johnny Weber transitioned from technician to shop owner through the Leadership 2.0 program and the importance of industry resources.
    • Overwhelming experience (00:07:00) Johnny Weber shares his overwhelming experience during the Leadership 2.0 program and how it helped him with his business succession plan.
    • Learning from different perspectives (00:08:03) The big takeaways from the Leadership 2.0 program include gaining new perspectives on the automotive aftermarket industry and learning from different roles and perspectives.
    • Leadership and Professional Development (00:09:49) The importance of professional development and improving leadership and organizational culture techniques in the automotive industry is discussed, including the need for service professionals to speak to suppliers and manufacturers about their challenges.
    • Networking and Professional Development (00:14:43) The importance of networking and professional development in the automotive industry, including the role of podcasts and coaching.
    • Succession Planning (00:15:46) Succession planning and the role of mentorship and coaching in the industry.
    • Professional development (00:19:18) Carm Capriotto offers to produce a podcast format for any next project from Leadership 2.0 that wants to present, emphasizing the importance of professional development.
    • Connecting with fellow service professionals (00:23:13)
    • New Perspective on Industry (00:26:43) Insights gained from the Leadership 2.0 program

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>
    In this episode, Carm Capriotto sits down with a panel of automotive professionals who share their experiences at the Leadership 2.0 Program from the University of the Aftermarket. They discuss the importance of professional development and improving leadership techniques in the industry and how the program helped them bond with fellow service professionals. Johnny Weber, the owner of Weber's Automotive in Dayton, Ohio, was the focus of their project. Find out how they helped him transition from a technician to a shop owner and the importance of resources available in the aftermarket industry.

    Johnny Weber, Weber's Automotive, Dayton, OH.

    Jason Caldwell, Director of Sales/Partner RPS Marketing

    Alda Rodriguez, Sales Manager, Service Dealer Solutions, Epicor Software Corporation

    Lindsay Maurer, Standard Motor Products, Pricing Manager, North American Business

    Show Notes

    • Watch Full Video Episode HERE
    • Introduction to Leadership 2.0 program (00:00:06) Leadership 2.0 program from the University of the Aftermarket
    • Importance of professional development (00:03:39) The importance of professional development and improving leadership and organizational culture techniques in the automotive industry.
    • Rallying around Johnny Weber (00:03:30) The guests discuss how they built their entire project for the Leadership 2.0 program around Johnny Weber and his place in the industry and how they bonded with fellow service professionals during the program.
    • Leadership 2.0 program (00:05:12) How Johnny Weber transitioned from technician to shop owner through the Leadership 2.0 program and the importance of industry resources.
    • Overwhelming experience (00:07:00) Johnny Weber shares his overwhelming experience during the Leadership 2.0 program and how it helped him with his business succession plan.
    • Learning from different perspectives (00:08:03) The big takeaways from the Leadership 2.0 program include gaining new perspectives on the automotive aftermarket industry and learning from different roles and perspectives.
    • Leadership and Professional Development (00:09:49) The importance of professional development and improving leadership and organizational culture techniques in the automotive industry is discussed, including the need for service professionals to speak to suppliers and manufacturers about their challenges.
    • Networking and Professional Development (00:14:43) The importance of networking and professional development in the automotive industry, including the role of podcasts and coaching.
    • Succession Planning (00:15:46) Succession planning and the role of mentorship and coaching in the industry.
    • Professional development (00:19:18) Carm Capriotto offers to produce a podcast format for any next project from Leadership 2.0 that wants to present, emphasizing the importance of professional development.
    • Connecting with fellow service professionals (00:23:13)
    • New Perspective on Industry (00:26:43) Insights gained from the Leadership 2.0 program

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>    4ba12bd6-1c51-4104-83f9-873423a967b7Fri, 02 Jun 2023 00:15:00 -040030:17falsefull854854    Memorial Day and a Reflection on Your Numbers [E068] - Business By The NumbersMemorial Day and a Reflection on Your Numbers [E068] - Business By The NumbersThis week Hunt discusses how sometimes reflecting on the past financials isn't always fun but its always necessary.

    • What is the purpose of financials and how does past performance effect future expectations?

    • How can I utilize past months or years financials to judge the accuracy or expectations of sales targets and projections?

    • What can I learn from bad months and is there always something that needs to be done to change?

    • How to understand the difference between the new normal or a one-time event that drastically changes your response?

    Thanks to our partners, NAPA TRACS and Promotive.

    Visit NAPATRACS.com and GoPromotive.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt discusses how sometimes reflecting on the past financials isn't always fun but its always necessary.

    • What is the purpose of financials and how does past performance effect future expectations?

    • How can I utilize past months or years financials to judge the accuracy or expectations of sales targets and projections?

    • What can I learn from bad months and is there always something that needs to be done to change?

    • How to understand the difference between the new normal or a one-time event that drastically changes your response?

    Thanks to our partners, NAPA TRACS and Promotive.

    Visit NAPATRACS.com and GoPromotive.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    3bf91fea-e212-44da-88c8-22cd9026bb9fThu, 01 Jun 2023 00:15:00 -040039:46falsebonus    Memorial Day and a Reflection on Your Numbers [E068] - Business By The NumbersMemorial Day and a Reflection on Your Numbers [E068] - Business By The NumbersThis week Hunt discusses how sometimes reflecting on the past financials isn't always fun but its always necessary.

    • What is the purpose of financials and how does past performance effect future expectations?

    • How can I utilize past months or years financials to judge the accuracy or expectations of sales targets and projections?

    • What can I learn from bad months and is there always something that needs to be done to change?

    • How to understand the difference between the new normal or a one-time event that drastically changes your response?

    Thanks to our partners, NAPA TRACS and Promotive.

    Visit NAPATRACS.com and GoPromotive.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt discusses how sometimes reflecting on the past financials isn't always fun but its always necessary.

    • What is the purpose of financials and how does past performance effect future expectations?

    • How can I utilize past months or years financials to judge the accuracy or expectations of sales targets and projections?

    • What can I learn from bad months and is there always something that needs to be done to change?

    • How to understand the difference between the new normal or a one-time event that drastically changes your response?

    Thanks to our partners, NAPA TRACS and Promotive.

    Visit NAPATRACS.com and GoPromotive.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    6d80bcf9-8e01-4845-86c9-c0138d0b7cc8Thu, 01 Jun 2023 00:15:00 -040039:46falsebonus    Making Dispatch Work [THA 330]Making Dispatch Work
    What are the challenges of making dispatch work in the automotive aftermarket industry? Our guests share their experiences with dispatch in their companies, emphasizing communication, flexibility, and teamwork. They also discuss the qualities of a good dispatcher and the need for policies and procedures in unexpected events. They stress the importance of simplifying technical information and building trust with customers. The episode concludes with a discussion of the interaction between dispatchers, customers, and technicians and the immense responsibility that comes with the job.

    John Long, Total True Automotive, Shertz Auto Service, Schertz, TX.  John’s previous episodes HERE.

    Nick Howard, GM at Reggie’s Motor Works. Steve Braun, Director of Sales & Customer Service, Ulmer's Auto Care, Cincinnati, OH. Reggie Stewart, Reggie’s Motor Works, and Noble Auto Service in Noblesville, IN, Euro Specialist. Reggie’s previous episodes HERE

    Show Notes:

    • Watch Video Episode HERE
    • The Art and Science of Dispatching [RR 849]
    • Dispatch roles (00:03:13) The different roles involved in dispatch, such as parts person and dispatcher, and how they are separate in their companies.
    • Creating an app for dispatch (00:04:39) The idea of creating an app for dispatch training and how it could help service professionals learn how to handle different situations.
    • Dispatching in a Lean and Mean Shop (00:06:33) Dispatching in a two-store building with no parts people
    • The Art and Science of Dispatching (00:08:05) The importance of having a culture and team strengths to support dispatching, as well as the balance between innate abilities and training.
    • Finding the Ideal Candidate for Dispatching (00:10:12) The DISC test and the ideal candidate for dispatching, including the importance of customer service, rules, influence, and decision-making skills.
    • Dispatch policies (00:12:53) The importance of having policies in place for dispatch, including what happens if the person in charge is unavailable.
    • Handling roadblocks (00:14:22) How to handle unexpected issues that arise during the day, including adapting and finding solutions.
    • Team dispatching (00:19:42) The idea of having everyone on the team responsible for dispatching, with clear goals and good communication.
    • Teams Philosophy (00:20:22) The importance of having a team philosophy and how it affects efficiency and dispatch.
    • Customer Experience Officer (00:22:21) The concept of having a CXO (Customer Experience Officer) in a business and how it can improve the customer experience. They suggest giving every team member the title of Chief Experience Officer.
    • Dispatch and Diagnoses (00:25:15) The challenges of dispatching cars for diagnoses and repairs, and how they have adapted their dispatch process to improve efficiency. They also talk about the importance of setting expectations with customers.
    • The line between scheduling and dispatch (00:28:27) The relationship between scheduling and dispatch, and how they need to work together to ensure a technician's successful day.
    • Scheduling and dispatch goals (00:30:34) The goals for scheduling and dispatch, and how they need to work together to achieve them.
    • Dispatch as a career path (00:32:55) How dispatch can be a career path opportunity, and how it can be a fun and rewarding experience.
    • Communication is Key (00:35:46) The importance of communication in the automotive industry
    • Flexibility is Essential (00:36:35) The ability to pivot quickly and adapt to changes is highlighted as a key factor in improving productivity in the automotive industry.
    • Try it and Learn (00:37:58) The panel encourage shop owners to try implementing dispatch and learn from their mistakes, emphasizing the importance of feedback and communication in the learning process.

    Thanks to our Partners Shop-Ware and Delphi Technologies

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>
    What are the challenges of making dispatch work in the automotive aftermarket industry? Our guests share their experiences with dispatch in their companies, emphasizing communication, flexibility, and teamwork. They also discuss the qualities of a good dispatcher and the need for policies and procedures in unexpected events. They stress the importance of simplifying technical information and building trust with customers. The episode concludes with a discussion of the interaction between dispatchers, customers, and technicians and the immense responsibility that comes with the job.

    John Long, Total True Automotive, Shertz Auto Service, Schertz, TX.  John’s previous episodes HERE.

    Nick Howard, GM at Reggie’s Motor Works. Steve Braun, Director of Sales & Customer Service, Ulmer's Auto Care, Cincinnati, OH. Reggie Stewart, Reggie’s Motor Works, and Noble Auto Service in Noblesville, IN, Euro Specialist. Reggie’s previous episodes HERE

    Show Notes:

    • Watch Video Episode HERE
    • The Art and Science of Dispatching [RR 849]
    • Dispatch roles (00:03:13) The different roles involved in dispatch, such as parts person and dispatcher, and how they are separate in their companies.
    • Creating an app for dispatch (00:04:39) The idea of creating an app for dispatch training and how it could help service professionals learn how to handle different situations.
    • Dispatching in a Lean and Mean Shop (00:06:33) Dispatching in a two-store building with no parts people
    • The Art and Science of Dispatching (00:08:05) The importance of having a culture and team strengths to support dispatching, as well as the balance between innate abilities and training.
    • Finding the Ideal Candidate for Dispatching (00:10:12) The DISC test and the ideal candidate for dispatching, including the importance of customer service, rules, influence, and decision-making skills.
    • Dispatch policies (00:12:53) The importance of having policies in place for dispatch, including what happens if the person in charge is unavailable.
    • Handling roadblocks (00:14:22) How to handle unexpected issues that arise during the day, including adapting and finding solutions.
    • Team dispatching (00:19:42) The idea of having everyone on the team responsible for dispatching, with clear goals and good communication.
    • Teams Philosophy (00:20:22) The importance of having a team philosophy and how it affects efficiency and dispatch.
    • Customer Experience Officer (00:22:21) The concept of having a CXO (Customer Experience Officer) in a business and how it can improve the customer experience. They suggest giving every team member the title of Chief Experience Officer.
    • Dispatch and Diagnoses (00:25:15) The challenges of dispatching cars for diagnoses and repairs, and how they have adapted their dispatch process to improve efficiency. They also talk about the importance of setting expectations with customers.
    • The line between scheduling and dispatch (00:28:27) The relationship between scheduling and dispatch, and how they need to work together to ensure a technician's successful day.
    • Scheduling and dispatch goals (00:30:34) The goals for scheduling and dispatch, and how they need to work together to achieve them.
    • Dispatch as a career path (00:32:55) How dispatch can be a career path opportunity, and how it can be a fun and rewarding experience.
    • Communication is Key (00:35:46) The importance of communication in the automotive industry
    • Flexibility is Essential (00:36:35) The ability to pivot quickly and adapt to changes is highlighted as a key factor in improving productivity in the automotive industry.
    • Try it and Learn (00:37:58) The panel encourage shop owners to try implementing dispatch and learn from their mistakes, emphasizing the importance of feedback and communication in the learning process.

    Thanks to our Partners Shop-Ware and Delphi Technologies

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>    f444c18e-ad01-4bf7-b747-a238c5994958Thu, 01 Jun 2023 00:15:00 -040039:27falsefull330330    Improving Our Process(es) [E085] - Automotive Field TheoryImproving Our Process(es) [E085] - Automotive Field Theory
  • W. Edwards Deming
  • Statistical Process Control
  • Process Analysis
  • RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE

    ]]>
  • W. Edwards Deming
  • Statistical Process Control
  • Process Analysis
  • RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE

    ]]>    4ae5aebf-7936-4ff2-8e88-409febbb5219Wed, 31 May 2023 00:15:00 -040028:06falsebonus    Planning, Prep, and Execution of Shop Events with Tim Chakarian of Bimmer PhD Motorsports [E050] - The Auto Repair Marketing PodcastPlanning, Prep, and Execution of Shop Events with Tim Chakarian of Bimmer PhD Motorsports [E050] - The Auto Repair Marketing PodcastWe recently had the pleasure of attending a customer appreciation event put on by Tim Chakarian of Bommer PHD in Pasadena, CA. Tim did such an amazing job with this event that we had to have him on to talk about it. Listen in to get inspired, and take plenty of notes for your own event!

    Talking Points

    • What made you want to host this event? This was not your first one.
    • How to plan for an event - compare this event to your previous ones. 
    • Moving shop around
    • Go visit another shop’s event - take ideas away
    • Who to connect with to pull off a great event
    • Partners?
    • Vendors?
    • Chambers?
    • Professionals? (Renting tables/chairs, photographer, DJ, food, etc)
    • Marketing the event
    • Fliers
    • Emails
    • Social posts
    • FB Event
    • Chamber
    • What to do while you are at the event hosting
    • Delegate and let others do their thing
    • When folks arrive - orient them to what is going on
    • Introduction - what do you say?
    • Prizes, Entertainment, Bounce House
    • Announcements - what are you saying?
    • Mingling - close conversations by introducing someone to someone else & thank them for coming
    • Introducing others
    • Cleanup and reorganization
    • Follow-up - what to do after the event?
    • Debriefing, review notes
    • Anything you’d change/do differently?
    • What’s your next event?

    How To Get In Touch with Cinch CRM

    Website - https://cinch.io/ 

    LinkedIn - https://www.linkedin.com/company/cinchplatform/ 

    Facebook - https://www.facebook.com/CinchPlatform/ 

    YouTube - https://www.youtube.com/@CinchPlatform 

    How To Get In Touch with Shop Marketing Pros

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    We recently had the pleasure of attending a customer appreciation event put on by Tim Chakarian of Bommer PHD in Pasadena, CA. Tim did such an amazing job with this event that we had to have him on to talk about it. Listen in to get inspired, and take plenty of notes for your own event!

    Talking Points

    • What made you want to host this event? This was not your first one.
    • How to plan for an event - compare this event to your previous ones. 
    • Moving shop around
    • Go visit another shop’s event - take ideas away
    • Who to connect with to pull off a great event
    • Partners?
    • Vendors?
    • Chambers?
    • Professionals? (Renting tables/chairs, photographer, DJ, food, etc)
    • Marketing the event
    • Fliers
    • Emails
    • Social posts
    • FB Event
    • Chamber
    • What to do while you are at the event hosting
    • Delegate and let others do their thing
    • When folks arrive - orient them to what is going on
    • Introduction - what do you say?
    • Prizes, Entertainment, Bounce House
    • Announcements - what are you saying?
    • Mingling - close conversations by introducing someone to someone else & thank them for coming
    • Introducing others
    • Cleanup and reorganization
    • Follow-up - what to do after the event?
    • Debriefing, review notes
    • Anything you’d change/do differently?
    • What’s your next event?

    How To Get In Touch with Cinch CRM

    Website - https://cinch.io/ 

    LinkedIn - https://www.linkedin.com/company/cinchplatform/ 

    Facebook - https://www.facebook.com/CinchPlatform/ 

    YouTube - https://www.youtube.com/@CinchPlatform 

    How To Get In Touch with Shop Marketing Pros

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    86269b82-c6f5-41b7-b5f0-f6dc5b3e8846Wed, 31 May 2023 00:15:00 -040052:22falsebonus    The Kids Table: The Next Generation in the Automotive Industry [RR 853]The Kids Table: The Next Generation in the Automotive IndustryKent Bullard, COO, The Institute. Listen to Kent’s other episodes HERE. kent@wearetheinstitute.com

    Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE. sfraser0815@gmail.com

    Tracy Capriotto, Director of Content/Producer. tracy@remarkableresults.biz

    Show Notes

    • Watch Full Video Episode HERE
    • The Kids Table: The Next Generation in the Automotive Industry (00:01:31) Tracy, Sarah, and Kent discuss their plan to start a series on the younger generation's perspective in the automotive industry.
    • Sara's journey (00:04:25) Sara talks about how she started working for her father's company, from casual conversations to helping out with social media and eventually speaking at events.
    • Kent's journey (00:05:26) Kent shares how he stumbled into the automotive industry while doing tech support for Verizon, and how his father offered him a job as a secretary, which eventually led to him becoming the COO and owner of the company.
    • Tracy's journey (00:07:30) Tracy talks about how she started working for her father's podcast, initially helping out part-time with editing before eventually coming on full-time and realizing the many career paths available in the automotive industry.
    • Building a career path (00:10:11) Kent Bullard talks about building his career path under his father's guidance.
    • Pressure of working for a parent (00:11:31) The misconception is that working for a parent is easy
    • Addressing the relationship with their fathers (00:12:44)
    • Pressure of Filling Shoes (00:16:09-00:17:34) Tracy, Kent, and Sarah discuss the pressure they feel to fill their fathers' shoes in the automotive industry and the challenges they face in doing so.
    • Being Yourself (00:17:34) Sara talks about the pressure she initially felt to fit into a certain mold when presenting and training, but ultimately learned to be herself.
    • Creating Your Own Path (00:20:08) Kent emphasizes the importance of the next generation paving their path in the automotive industry and not continuing to do things the way they have been done.
    • Working with Family (00:22:54) Tracy, Sarah, and Kent discuss the rewards and challenges of working with their fathers and the importance of trust and communication in their relationships.
    • Finding Joy in Work (00:25:35) Sarah and Kent discuss how they found meaning and purpose in their work, and the importance of doing work you enjoy.
    • The Importance of People in the Automotive Industry (00:27:52) The importance of people in the automotive industry, and how it is a people industry that happens to fix cars.
    • The Power of Networking (00:28:22) Sara and Kent discuss the importance of attending industry events and networking, and how it can lead to meeting extraordinary leaders in the industry.
    • Surprises in the Industry (00:30:29) Kent shares his surprise at the amount of education required for automotive technicians.
    • Succession Planning (00:31:39) The group discusses the lack of succession planning in the industry and the need for business owners to start thinking about their exit plan from the day they open their shop.
    • Being a voice for younger people in the industry (00:34:38) Sara suggests discussing topics such as imposter syndrome and pressure that younger people in the industry may face and being transparent about their experiences.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    Kent Bullard, COO, The Institute. Listen to Kent’s other episodes HERE. kent@wearetheinstitute.com

    Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE. sfraser0815@gmail.com

    Tracy Capriotto, Director of Content/Producer. tracy@remarkableresults.biz

    Show Notes

    • Watch Full Video Episode HERE
    • The Kids Table: The Next Generation in the Automotive Industry (00:01:31) Tracy, Sarah, and Kent discuss their plan to start a series on the younger generation's perspective in the automotive industry.
    • Sara's journey (00:04:25) Sara talks about how she started working for her father's company, from casual conversations to helping out with social media and eventually speaking at events.
    • Kent's journey (00:05:26) Kent shares how he stumbled into the automotive industry while doing tech support for Verizon, and how his father offered him a job as a secretary, which eventually led to him becoming the COO and owner of the company.
    • Tracy's journey (00:07:30) Tracy talks about how she started working for her father's podcast, initially helping out part-time with editing before eventually coming on full-time and realizing the many career paths available in the automotive industry.
    • Building a career path (00:10:11) Kent Bullard talks about building his career path under his father's guidance.
    • Pressure of working for a parent (00:11:31) The misconception is that working for a parent is easy
    • Addressing the relationship with their fathers (00:12:44)
    • Pressure of Filling Shoes (00:16:09-00:17:34) Tracy, Kent, and Sarah discuss the pressure they feel to fill their fathers' shoes in the automotive industry and the challenges they face in doing so.
    • Being Yourself (00:17:34) Sara talks about the pressure she initially felt to fit into a certain mold when presenting and training, but ultimately learned to be herself.
    • Creating Your Own Path (00:20:08) Kent emphasizes the importance of the next generation paving their path in the automotive industry and not continuing to do things the way they have been done.
    • Working with Family (00:22:54) Tracy, Sarah, and Kent discuss the rewards and challenges of working with their fathers and the importance of trust and communication in their relationships.
    • Finding Joy in Work (00:25:35) Sarah and Kent discuss how they found meaning and purpose in their work, and the importance of doing work you enjoy.
    • The Importance of People in the Automotive Industry (00:27:52) The importance of people in the automotive industry, and how it is a people industry that happens to fix cars.
    • The Power of Networking (00:28:22) Sara and Kent discuss the importance of attending industry events and networking, and how it can lead to meeting extraordinary leaders in the industry.
    • Surprises in the Industry (00:30:29) Kent shares his surprise at the amount of education required for automotive technicians.
    • Succession Planning (00:31:39) The group discusses the lack of succession planning in the industry and the need for business owners to start thinking about their exit plan from the day they open their shop.
    • Being a voice for younger people in the industry (00:34:38) Sara suggests discussing topics such as imposter syndrome and pressure that younger people in the industry may face and being transparent about their experiences.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    ad162b53-b98a-44c7-a43f-8c277d90079aTue, 30 May 2023 00:15:00 -040037:19falsefull853853    Don't Get Stuck in Neutral: How Procedures Can Drive Your Auto Repair Shop Forward [E114] - Chris Cotton Weekly BlitzDon't Get Stuck in Neutral: How Procedures Can Drive Your Auto Repair Shop Forward [E114] - Chris Cotton Weekly BlitzThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    Don't forget to rate and review us!

    Coach Chris Cotton from Autofix Auto Shop Coaching provides tips and advice on how to write effective procedures for auto repair shops. He emphasizes the significance of having clear and concise processes and procedures in place for auto repair shop owners to increase efficiency, reduce errors, and improve customer satisfaction. Coach Chris suggests that procedures should be written in a way that communicates what readers need to know, not just what they want to know. He also provides a step-by-step guide on how to create them and highlights the importance of writing at an appropriate reading level, avoiding jargon and slang, and explaining assumptions.

    Creating Processes and Procedures [00:00:59] Coach Chris Cotton discusses the importance of creating processes and procedures for auto repair shop owners, and offers to teach a class on the topic.

    Importance of Clear and Concise Processes and Procedures [00:01:55] Coach Chris Cotton explains how clear and concise processes and procedures can increase efficiency, reduce errors, and improve customer satisfaction in auto repair shops.

    Effective Procedure Writing Skills [00:04:42] Coach Chris Cotton provides tips and advice on how to write effective procedures for auto repair shops, including the importance of being accurate, brief, and readable.

    Step by Step [00:08:26] Tips on how to gather information and write procedures for auto repair shops.

    Assessing Design Elements [00:12:08] The importance of using flow charts, scripts, question and answer formats, and matrix tables to accompany written procedures.

    Final Draft Approval [00:14:50] The process of reviewing and approving the final draft of a procedure by stakeholders and department managers.

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae

    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair

    ]]>    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    Don't forget to rate and review us!

    Coach Chris Cotton from Autofix Auto Shop Coaching provides tips and advice on how to write effective procedures for auto repair shops. He emphasizes the significance of having clear and concise processes and procedures in place for auto repair shop owners to increase efficiency, reduce errors, and improve customer satisfaction. Coach Chris suggests that procedures should be written in a way that communicates what readers need to know, not just what they want to know. He also provides a step-by-step guide on how to create them and highlights the importance of writing at an appropriate reading level, avoiding jargon and slang, and explaining assumptions.

    Creating Processes and Procedures [00:00:59] Coach Chris Cotton discusses the importance of creating processes and procedures for auto repair shop owners, and offers to teach a class on the topic.

    Importance of Clear and Concise Processes and Procedures [00:01:55] Coach Chris Cotton explains how clear and concise processes and procedures can increase efficiency, reduce errors, and improve customer satisfaction in auto repair shops.

    Effective Procedure Writing Skills [00:04:42] Coach Chris Cotton provides tips and advice on how to write effective procedures for auto repair shops, including the importance of being accurate, brief, and readable.

    Step by Step [00:08:26] Tips on how to gather information and write procedures for auto repair shops.

    Assessing Design Elements [00:12:08] The importance of using flow charts, scripts, question and answer formats, and matrix tables to accompany written procedures.

    Final Draft Approval [00:14:50] The process of reviewing and approving the final draft of a procedure by stakeholders and department managers.

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae

    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair

    ]]>    aaad9d8d-da2b-47de-9ca4-778753c1b42dMon, 29 May 2023 00:15:00 -040016:14falsebonus    The Rise and Fall and the Rise Again of the Electric Vehicle [AW 159]The Rise and Fall and the Rise Again of the Electric Vehicle

    Electric vehicles (EVs) are a hot topic in the automotive industry and for good reason. They offer numerous benefits, such as reducing emissions and improving fuel economy, but they also present some challenges, including a lack of infrastructure and range anxiety. Pete Meier shares his perspective on the impact of EVs on the industry and offers some insights into their history and future. His message is one of encouragement and reassurance, emphasizing that technicians have risen to the challenge of the rapidly changing industry.

    Pete Meier, Creative Director, Motor Age, and industry trainer. Bikers C.A.R.E Inc. Listen to Pete’s other episodes HERE

    • Watch Full Video Episode HERE
    • The Rise of EVs (00:03:28) Forecasted sales of hybrid and battery electric vehicles and the reality of the US fleet of cars on the road.
    • The History of Electric Vehicles (00:06:06))Pete Meier shares the history of electric vehicles, including the first propulsion system and the first rechargeable batteries.
    • The Model T Ford (00:06:59) How the Model T Ford put the death toll on the first EVs due to its affordability and mass production.
    • The Wild West of Automotive Innovation (00:08:08) The early days of electric vehicles and how it was a time of innovation and startups.
    • Environmental Issues of the First EVs (00:08:50) The first electric vehicles were created to solve an environmental issue caused by horse-drawn carriages in New York City in the early 1900s.
    • The Rise of Hybrid Vehicles (00:13:23) The history of hybrid vehicles, starting with the GM EV1 and leading up to the popular Toyota Prius.
    • Greenhouse Gas Emissions (00:17:04) Greenhouse gas emissions and how they contribute to global warming and climate change.
    • California's Zero Emissions Vehicle Sales Plan (00:23:16) Discussion of California's plan to achieve 100% zero emissions vehicle sales by 2035 and its implications.
    • European Union's Zero Emissions Car Deadline (00:25:36) Discussion of the European Union's plan for all new cars to be zero emissions and cannot emit any CO2 by 2035.
    • Alternative Solutions to Electric Vehicles (00:28:46) Discussion of alternative solutions to electric vehicles, including plug-in hybrids and synthetic fuels, and the importance of considering the entire lifecycle of a vehicle.
    • Training and Education on EV Systems (00:32:26) Pete Meier encourages technicians to seek out training and education on EV systems, especially those who are up and coming in their careers.
    • Passion to Help Abused Children (00:34:57) Pete's passion to support abused children and recommends listening to his episode on Remarkable Results Radio.
    • Passion To Support Abused Children – Chris and Pete Meier [RR 805]

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>

    Electric vehicles (EVs) are a hot topic in the automotive industry and for good reason. They offer numerous benefits, such as reducing emissions and improving fuel economy, but they also present some challenges, including a lack of infrastructure and range anxiety. Pete Meier shares his perspective on the impact of EVs on the industry and offers some insights into their history and future. His message is one of encouragement and reassurance, emphasizing that technicians have risen to the challenge of the rapidly changing industry.

    Pete Meier, Creative Director, Motor Age, and industry trainer. Bikers C.A.R.E Inc. Listen to Pete’s other episodes HERE

    • Watch Full Video Episode HERE
    • The Rise of EVs (00:03:28) Forecasted sales of hybrid and battery electric vehicles and the reality of the US fleet of cars on the road.
    • The History of Electric Vehicles (00:06:06))Pete Meier shares the history of electric vehicles, including the first propulsion system and the first rechargeable batteries.
    • The Model T Ford (00:06:59) How the Model T Ford put the death toll on the first EVs due to its affordability and mass production.
    • The Wild West of Automotive Innovation (00:08:08) The early days of electric vehicles and how it was a time of innovation and startups.
    • Environmental Issues of the First EVs (00:08:50) The first electric vehicles were created to solve an environmental issue caused by horse-drawn carriages in New York City in the early 1900s.
    • The Rise of Hybrid Vehicles (00:13:23) The history of hybrid vehicles, starting with the GM EV1 and leading up to the popular Toyota Prius.
    • Greenhouse Gas Emissions (00:17:04) Greenhouse gas emissions and how they contribute to global warming and climate change.
    • California's Zero Emissions Vehicle Sales Plan (00:23:16) Discussion of California's plan to achieve 100% zero emissions vehicle sales by 2035 and its implications.
    • European Union's Zero Emissions Car Deadline (00:25:36) Discussion of the European Union's plan for all new cars to be zero emissions and cannot emit any CO2 by 2035.
    • Alternative Solutions to Electric Vehicles (00:28:46) Discussion of alternative solutions to electric vehicles, including plug-in hybrids and synthetic fuels, and the importance of considering the entire lifecycle of a vehicle.
    • Training and Education on EV Systems (00:32:26) Pete Meier encourages technicians to seek out training and education on EV systems, especially those who are up and coming in their careers.
    • Passion to Help Abused Children (00:34:57) Pete's passion to support abused children and recommends listening to his episode on Remarkable Results Radio.
    • Passion To Support Abused Children – Chris and Pete Meier [RR 805]

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    86ce69be-3c96-46c4-93f8-dec6779140acSat, 27 May 2023 00:15:00 -040037:03falsefull159159    Getting Over the Success Syndrome [RR 852]Getting Over the Success Syndrome

    Dr. David Weiman discusses the concept of success and how it can hold entrepreneurs and business people back. He emphasizes the importance of defining success on a personal level and not being held back by societal expectations or comparisons to others. He also touches on the importance of recognizing the value of one's work and charging appropriately for it rather than treating it as a hobby. Dave encourages listeners to redefine their definition of success and find fulfillment in their work while also recognizing the importance of financial stability.

    Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE

    Show Notes

    • Watch Full Video HERE
    • Getting Over the Success Syndrome (00:00:01) How success can hold entrepreneurs and business people back, and the personal reasons behind it.
    • Defining Success (00:03:01) The importance of defining success and how it can be deeply personal, using the five why's method to uncover the true reasons behind wanting to be successful.
    • Money Goes Where It's Treated Well (00:06:56) The importance of treating money well and being conscious about what we do with it.
    • The Value of Money (00:08:35) How discussing money can be uncomfortable for some people.
    • Charging for Services (00:10:37) The importance of charging for services and not selling from their wallets.
    • Defining Success (00:15:50) How success can be defined differently for different people, with personal happiness being a key factor for some.
    • Financial Success (00:18:01) The importance of financial success is discussed, acknowledging that it is a valid measure of success and necessary for many people to achieve their goals.
    • Success Syndrome (00:23:20) The concept of success syndrome and how it can hold entrepreneurs and business people back.
    • Depression of Success (00:29:09) How Olympic athletes often prepare and train and focus so intently on this one goal this one measure of success but nobody prepares them for what happens after that whether or not they succeeded.
    • The Struggle Issue (00:30:45) The struggle issue in the automotive industry and how it may be related to the success syndrome.
    • The Value of Automotive Repair (00:32:03) The value of automotive repair and how it is essential to customers' lives and personal expression.

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>

    Dr. David Weiman discusses the concept of success and how it can hold entrepreneurs and business people back. He emphasizes the importance of defining success on a personal level and not being held back by societal expectations or comparisons to others. He also touches on the importance of recognizing the value of one's work and charging appropriately for it rather than treating it as a hobby. Dave encourages listeners to redefine their definition of success and find fulfillment in their work while also recognizing the importance of financial stability.

    Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE

    Show Notes

    • Watch Full Video HERE
    • Getting Over the Success Syndrome (00:00:01) How success can hold entrepreneurs and business people back, and the personal reasons behind it.
    • Defining Success (00:03:01) The importance of defining success and how it can be deeply personal, using the five why's method to uncover the true reasons behind wanting to be successful.
    • Money Goes Where It's Treated Well (00:06:56) The importance of treating money well and being conscious about what we do with it.
    • The Value of Money (00:08:35) How discussing money can be uncomfortable for some people.
    • Charging for Services (00:10:37) The importance of charging for services and not selling from their wallets.
    • Defining Success (00:15:50) How success can be defined differently for different people, with personal happiness being a key factor for some.
    • Financial Success (00:18:01) The importance of financial success is discussed, acknowledging that it is a valid measure of success and necessary for many people to achieve their goals.
    • Success Syndrome (00:23:20) The concept of success syndrome and how it can hold entrepreneurs and business people back.
    • Depression of Success (00:29:09) How Olympic athletes often prepare and train and focus so intently on this one goal this one measure of success but nobody prepares them for what happens after that whether or not they succeeded.
    • The Struggle Issue (00:30:45) The struggle issue in the automotive industry and how it may be related to the success syndrome.
    • The Value of Automotive Repair (00:32:03) The value of automotive repair and how it is essential to customers' lives and personal expression.

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>    1b266b47-9771-46e0-8753-a3530080f47fFri, 26 May 2023 00:15:00 -040034:49falsefull852852    What Does It Take to Become an A-Tech in the Automotive Aftermarket Industry? [THA 329]What Does It Take to Become an A-Tech in the Automotive Aftermarket Industry?



    What does it take to become an A-Tech in the automotive aftermarket industry? Scot Manna, Matt Fanslow, and Ryan Kooiman share their perspectives, emphasizing the importance of continuous learning, individual effort, and natural talent. They also discuss the role of shop owners in investing in their employees' training and development, as well as the challenges faced by the industry in assessing skill levels. The episode provides valuable insights into becoming an A-Tech and how the industry can support and cultivate talent.




    Scot Manna, Trainer, ACDelco Technician of the Millennium. Scot’s previous episodes HERE.


    Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE


    Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z


    Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.


    Show Notes:





    • Watch Video Episode HERE


    • Importance of Individual Effort and Natural Talent (00:04:21)
    • Ryan Kooiman discusses the importance of individual effort and natural talent in becoming an A-tech.


    • Being a Perpetual Student (00:02:51)
    • The importance of being a forever perpetual student and committed to being at the top of your craft.


    • Opportunity and Drive (00:05:17
    • The importance of opportunity and drive in becoming an A-tech and how it can lead to personal growth and experience.


    • Investing in Training (00:07:18)
    • The importance of investing in training for technicians and how it benefits both the individual and the shop.


    • The Determination and Motivation of an A-tech (00:10:28)
    • Matt Fanslow describes the qualities of an A-tech, including determination and self-motivation, and how they seek out training opportunities.


    • The Importance of Training and Shop Culture (00:11:11)
    • Training and shop culture is important in developing A-techs, including the need for mentoring and a supportive work environment.


    • Different Gifts and Skill Sets of Technicians (00:13:06)
    • How can a shop assemble a team with a good blend of abilities and a supportive culture?


    • The importance of individual effort and natural talent (00:14:50)
    • The role of individual effort and natural talent in becoming an A-tech, and how it can be recognized and cultivated by management.


    • Networking and sharing knowledge (00:17:31)
    • The importance of networking and sharing knowledge with other technicians in the industry to become an A-tech.


    • Levels of Supervision (00:21:52)
    • The history of the A, B, C technician designations and how they relate to levels of supervision, as well as the potential use case for assigning work based on technician skill level.


    • Mentoring for Succession (00:24:11)
    • The importance of mentoring individuals to take over for lead technicians in the future and the possibility of a new way to assess skill levels in the industry.


    • The Importance of Experience (00:27:10)
    • The value of experience in the automotive aftermarket industry, using case studies and trial and error to learn from mistakes.


    • The Role of Individual Effort in Becoming an A-tech (00:28:03)
    • The importance of individual effort and experience in becoming an A-tech, using the example of Michael Jordan's dedication to practice.


    • Learning from Mistakes (00:24:37)
    • The challenges of answering complex diagnostic questions and the importance of learning from mistakes and experience in becoming an A-tech.


    • Creating an Environment for Success (00:31:12)
    • How to cultivate an environment that can help technicians achieve their top potential.


    • Importance of Mentoring (00:34:41)
    • The importance of having a mentor, networking, and finding a coach to help young technicians learn from their mistakes.


    • Reading Comprehension (00:37:17)
    • The importance of reading for leisure to develop reading comprehension skills, which are essential for understanding service information and diagrams.


    • Learning from Mistakes (00:36:05)


    • Investing in Tuition (00:38:56)
    • The importance of investing in training and education for employees and the productivity benefits for the shop.


    • Virtual vs. Live Training (00:41:11)
    • The panelists discuss the pros and cons of virtual and live training, with live training being the preferred method for complex topics and networking opportunities.


    • Networking (00:46:26)


    • Learning from Peers (00:47:19)


    • Building self-awareness and confidence (00:48:50)
    • The importance of building self-awareness, self-confidence, and career assurance to become a successful A-tech.


    • Documenting work in the bay (00:50:45)
    • The importance of documenting work in the bay, using tools like PowerPoint and phone cameras to capture information and data.


    • Commitment to learning (00:52:32)
    • The commitment to learning and investing in professional development, both for shop owners and technicians, to build a culture of learning and keep people in the industry.




    Thanks to our Partners Shop-Ware and Delphi Technologies


    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com


    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com


    Connect with the Podcast


    -Join our Insider List: https://remarkableresults.biz/insider


    -All books mentioned on our podcasts: https://remarkableresults.biz/books


    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


    -Buy Me a Coffee: https://www.buymeacoffee.com/carm


    -The Aftermarket Radio Network: https://aftermarketradionetwork.com


    -Special episode collections: https://remarkableresults.biz/collections




    ]]>



    What does it take to become an A-Tech in the automotive aftermarket industry? Scot Manna, Matt Fanslow, and Ryan Kooiman share their perspectives, emphasizing the importance of continuous learning, individual effort, and natural talent. They also discuss the role of shop owners in investing in their employees' training and development, as well as the challenges faced by the industry in assessing skill levels. The episode provides valuable insights into becoming an A-Tech and how the industry can support and cultivate talent.




    Scot Manna, Trainer, ACDelco Technician of the Millennium. Scot’s previous episodes HERE.


    Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE


    Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z


    Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.


    Show Notes:





    • Watch Video Episode HERE


    • Importance of Individual Effort and Natural Talent (00:04:21)
    • Ryan Kooiman discusses the importance of individual effort and natural talent in becoming an A-tech.


    • Being a Perpetual Student (00:02:51)
    • The importance of being a forever perpetual student and committed to being at the top of your craft.


    • Opportunity and Drive (00:05:17
    • The importance of opportunity and drive in becoming an A-tech and how it can lead to personal growth and experience.


    • Investing in Training (00:07:18)
    • The importance of investing in training for technicians and how it benefits both the individual and the shop.


    • The Determination and Motivation of an A-tech (00:10:28)
    • Matt Fanslow describes the qualities of an A-tech, including determination and self-motivation, and how they seek out training opportunities.


    • The Importance of Training and Shop Culture (00:11:11)
    • Training and shop culture is important in developing A-techs, including the need for mentoring and a supportive work environment.


    • Different Gifts and Skill Sets of Technicians (00:13:06)
    • How can a shop assemble a team with a good blend of abilities and a supportive culture?


    • The importance of individual effort and natural talent (00:14:50)
    • The role of individual effort and natural talent in becoming an A-tech, and how it can be recognized and cultivated by management.


    • Networking and sharing knowledge (00:17:31)
    • The importance of networking and sharing knowledge with other technicians in the industry to become an A-tech.


    • Levels of Supervision (00:21:52)
    • The history of the A, B, C technician designations and how they relate to levels of supervision, as well as the potential use case for assigning work based on technician skill level.


    • Mentoring for Succession (00:24:11)
    • The importance of mentoring individuals to take over for lead technicians in the future and the possibility of a new way to assess skill levels in the industry.


    • The Importance of Experience (00:27:10)
    • The value of experience in the automotive aftermarket industry, using case studies and trial and error to learn from mistakes.


    • The Role of Individual Effort in Becoming an A-tech (00:28:03)
    • The importance of individual effort and experience in becoming an A-tech, using the example of Michael Jordan's dedication to practice.


    • Learning from Mistakes (00:24:37)
    • The challenges of answering complex diagnostic questions and the importance of learning from mistakes and experience in becoming an A-tech.


    • Creating an Environment for Success (00:31:12)
    • How to cultivate an environment that can help technicians achieve their top potential.


    • Importance of Mentoring (00:34:41)
    • The importance of having a mentor, networking, and finding a coach to help young technicians learn from their mistakes.


    • Reading Comprehension (00:37:17)
    • The importance of reading for leisure to develop reading comprehension skills, which are essential for understanding service information and diagrams.


    • Learning from Mistakes (00:36:05)


    • Investing in Tuition (00:38:56)
    • The importance of investing in training and education for employees and the productivity benefits for the shop.


    • Virtual vs. Live Training (00:41:11)
    • The panelists discuss the pros and cons of virtual and live training, with live training being the preferred method for complex topics and networking opportunities.


    • Networking (00:46:26)


    • Learning from Peers (00:47:19)


    • Building self-awareness and confidence (00:48:50)
    • The importance of building self-awareness, self-confidence, and career assurance to become a successful A-tech.


    • Documenting work in the bay (00:50:45)
    • The importance of documenting work in the bay, using tools like PowerPoint and phone cameras to capture information and data.


    • Commitment to learning (00:52:32)
    • The commitment to learning and investing in professional development, both for shop owners and technicians, to build a culture of learning and keep people in the industry.




    Thanks to our Partners Shop-Ware and Delphi Technologies


    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com


    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com


    Connect with the Podcast


    -Join our Insider List: https://remarkableresults.biz/insider


    -All books mentioned on our podcasts: https://remarkableresults.biz/books


    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom


    -Buy Me a Coffee: https://www.buymeacoffee.com/carm


    -The Aftermarket Radio Network: https://aftermarketradionetwork.com


    -Special episode collections: https://remarkableresults.biz/collections




    ]]>    3e5bf336-b789-4b23-82a1-3a7e129c222aThu, 25 May 2023 00:15:00 -040053:37falsefull329329    Pricing [E067] - Business By The NumbersPricing [E067] - Business By The NumbersThis week Hunt discusses if we ever really will see prices go back to "normal" and how that effects all of us.

    • Do you think that prices will ever go down and what about your business? Will you ever decrease your rates?

    • How can you decrease your prices if you do not decrease your employee wages?

    • How are supply chains effecting prices with increases in ever single step of the distribution chain?

    • If prices are only increasing because of costs, why are corporations making record profits in a time where they are supposedly short on cash?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt discusses if we ever really will see prices go back to "normal" and how that effects all of us.

    • Do you think that prices will ever go down and what about your business? Will you ever decrease your rates?

    • How can you decrease your prices if you do not decrease your employee wages?

    • How are supply chains effecting prices with increases in ever single step of the distribution chain?

    • If prices are only increasing because of costs, why are corporations making record profits in a time where they are supposedly short on cash?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    007734da-9dba-4bcf-8f17-5610afb47c9cThu, 25 May 2023 00:15:00 -040030:54falsebonus    Career Transition with Glen Forehand [E084] - Automotive Field TheoryCareer Transition with Glen Forehand [E084] - Automotive Field Theory
  • Shop Ownership
  • Moving shop
  • Working a New Job
  • Deciding to Leave or Stay

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Shop Ownership
  • Moving shop
  • Working a New Job
  • Deciding to Leave or Stay

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    f6c73bab-4400-4281-99cc-3386af9bebecWed, 24 May 2023 00:15:00 -040001:06:19falsebonus    What Is ADA Compliance And How Does It Affect My Website? [E049] - The Auto Repair Marketing PodcastWhat Is ADA Compliance And How Does It Affect My Website? [E049] - The Auto Repair Marketing PodcastMore and more privately owned businesses have been the victims of ADA Title III compliance lawsuits than ever before, and a growing number of these lawsuits are due to lack of compliance on the business’ website.

    It’s more important than ever that your auto repair shop’s website is compliant.

    Join Brian in this episode to talk about what it means for shop’s website to be ADA compliant.

    Talking Points

    • I am not a lawyer and this is not legal advice
    • Just like your office door needs a ramp and bathroom needs handrails, your website needs to be able to be viewed by those with vision and hearing impairments
    • This is not just total blindness and deafness but any impairments including colorblindness, poor vision, and hard of hearing.
    • There are 2 main reasons you need your website to be ADA compliant
    • The number of lawsuits happening
    • It’s the right thing to do
    • What makes a website ADA compliant?
    • Over 100 factors
    • Most important factors are:
    • Skip nav
    • Image alt text
    • Proper heading structure
    • Labels on form fields
    • Contrasting colors
    • Clear, easy to read fonts
    • Descriptive link text
    • Subtitles on videos
    • We use a free plugin with some nice features
    • I won’t guarantee a website ADA compliant
    • Do the basics and you’re probably good to go. Remember, I am not an attorney.
    • Where to start - wave.webaim.org 

    How To Get In Touch with Cinch CRM

    Website - https://cinch.io/ 

    LinkedIn - https://www.linkedin.com/company/cinchplatform/ 

    Facebook - https://www.facebook.com/CinchPlatform/ 

    YouTube - https://www.youtube.com/@CinchPlatform 

    How To Get In Touch with Shop Marketing Pros

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    More and more privately owned businesses have been the victims of ADA Title III compliance lawsuits than ever before, and a growing number of these lawsuits are due to lack of compliance on the business’ website.

    It’s more important than ever that your auto repair shop’s website is compliant.

    Join Brian in this episode to talk about what it means for shop’s website to be ADA compliant.

    Talking Points

    • I am not a lawyer and this is not legal advice
    • Just like your office door needs a ramp and bathroom needs handrails, your website needs to be able to be viewed by those with vision and hearing impairments
    • This is not just total blindness and deafness but any impairments including colorblindness, poor vision, and hard of hearing.
    • There are 2 main reasons you need your website to be ADA compliant
    • The number of lawsuits happening
    • It’s the right thing to do
    • What makes a website ADA compliant?
    • Over 100 factors
    • Most important factors are:
    • Skip nav
    • Image alt text
    • Proper heading structure
    • Labels on form fields
    • Contrasting colors
    • Clear, easy to read fonts
    • Descriptive link text
    • Subtitles on videos
    • We use a free plugin with some nice features
    • I won’t guarantee a website ADA compliant
    • Do the basics and you’re probably good to go. Remember, I am not an attorney.
    • Where to start - wave.webaim.org 

    How To Get In Touch with Cinch CRM

    Website - https://cinch.io/ 

    LinkedIn - https://www.linkedin.com/company/cinchplatform/ 

    Facebook - https://www.facebook.com/CinchPlatform/ 

    YouTube - https://www.youtube.com/@CinchPlatform 

    How To Get In Touch with Shop Marketing Pros

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    b20ea108-b8c7-4746-b3d4-0417f3ddc311Wed, 24 May 2023 00:15:00 -040029:06falsebonus    Cheers to Success: Building a Thriving Business and a Craft Brewery [RR 851]Cheers to Success: Building a Thriving Business and a Craft BreweryWatch the video epiosdoe HERE.

    Butch and Kim Taylor, Titan Auto And Tire, 3 locations, Virgina. Hidden Wit Brewing Company.

    Show Notes

    • Building a Craft Brewery (00:00:47) Owners of Titan Auto are building a craft brewery, which will open in a few months. They discuss the challenges of running a multi-store operation and a brewery.
    • Expanding to Store Two and Three (00:02:33) Butch and Kimberly talk about the challenges of expanding their business to store two and three. They also discuss the importance of having policies and procedures in place for consistency.
    • Finding Opportunities for New Stores (00:05:13) Butch shares how they found the opportunity for store three, which was an existing store that was not healthy at the time.
    • Do what you say (00:07:31)) The importance of following procedures and standard operating procedures in auto repair shops.
    • Legislation and Right to Repair (00:12:13) Discussion of Right to Repair legislation and a tax bill impacting small businesses in Virginia.
    • Changes Since the Pandemic (00:18:22) Discussion on the changes implemented during the pandemic, such as the loaner car program and key drop, and how they are continuing to adapt to the new normal.
    • The Average Car Payment (00:22:17) Discussion on how the average car payment affects the auto repair industry.
    • Multi-Store Ownership (00:24:08) The benefits and challenges of owning multiple auto repair shops.
    • Starting a Brewery (00:27:31) The story of how the owners of Titan Auto decided to start a craft brewery and the challenges they faced.
    • Hidden Wit Brewing Company (00:29:38) 10,000 square feet facility and outdoor space.
    • Hiring Experts (00:30:19) The owners of Titan Auto hired a brewmaster and a food person for their brewery, just like they hire experts for their service side.
    • Brewing as a Business (00:34:28) The difference between running a business and having a hobby and how important it is to treat brewing as a business.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    Watch the video epiosdoe HERE.

    Butch and Kim Taylor, Titan Auto And Tire, 3 locations, Virgina. Hidden Wit Brewing Company.

    Show Notes

    • Building a Craft Brewery (00:00:47) Owners of Titan Auto are building a craft brewery, which will open in a few months. They discuss the challenges of running a multi-store operation and a brewery.
    • Expanding to Store Two and Three (00:02:33) Butch and Kimberly talk about the challenges of expanding their business to store two and three. They also discuss the importance of having policies and procedures in place for consistency.
    • Finding Opportunities for New Stores (00:05:13) Butch shares how they found the opportunity for store three, which was an existing store that was not healthy at the time.
    • Do what you say (00:07:31)) The importance of following procedures and standard operating procedures in auto repair shops.
    • Legislation and Right to Repair (00:12:13) Discussion of Right to Repair legislation and a tax bill impacting small businesses in Virginia.
    • Changes Since the Pandemic (00:18:22) Discussion on the changes implemented during the pandemic, such as the loaner car program and key drop, and how they are continuing to adapt to the new normal.
    • The Average Car Payment (00:22:17) Discussion on how the average car payment affects the auto repair industry.
    • Multi-Store Ownership (00:24:08) The benefits and challenges of owning multiple auto repair shops.
    • Starting a Brewery (00:27:31) The story of how the owners of Titan Auto decided to start a craft brewery and the challenges they faced.
    • Hidden Wit Brewing Company (00:29:38) 10,000 square feet facility and outdoor space.
    • Hiring Experts (00:30:19) The owners of Titan Auto hired a brewmaster and a food person for their brewery, just like they hire experts for their service side.
    • Brewing as a Business (00:34:28) The difference between running a business and having a hobby and how important it is to treat brewing as a business.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    782c3f10-7c9e-40c6-9a1b-06322ae87d90Tue, 23 May 2023 00:15:00 -040035:29falsefull851851    Are You Coachable? From Resistance to Growth: The Coachability Spectrum [E113] - Chris Cotton Weekly BlitzAre You Coachable? From Resistance to Growth: The Coachability Spectrum [E113] - Chris Cotton Weekly BlitzThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    In this podcast episode, Coach Chris Cotton discusses the topic of coachability and what it means to be coachable. He explains that coachability can be thought of as a spectrum, ranging from highly resistant to change to being very receptive and proactive about growth. The guest speaker discusses signs that someone is coachable and signs that someone is not coachable. He emphasizes the importance of a strong coach-client relationship and the willingness to receive feedback and make changes.

    Signs of Coachability [00:01:52] Coach Chris discusses the spectrum of coachability and provides questions to determine if someone is ready for coaching.

    Signs of a Coachable Person [00:03:56] Speaker 1 discusses the characteristics of a coachable person, including being growth-oriented, willing to be vulnerable, and open to change.

    Signs of an Uncoachable Person [00:08:01] Speaker 1 discusses the characteristics of an uncoachable person, including lacking self-awareness, not holding themselves accountable, and not thinking long-term.

    Signs of an Uncoachable Person [00:09:12] Fixed mindset, lack of interest in growth, lack of emotional intelligence, inability to admit when wrong, lack of humility, unrealistic goals, unwillingness to experiment with new behaviors.

    The 80/20 Rule of Coachability [00:15:28] 20% of clients are easily coachable, 30% are resistant but willing to change, 30% require more convincing, and 20% are unresponsive and disengage from coaching.


    Don't forget to rate and review us!


    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #coachability #signsofcoachability #resistanttochange #receptive #openmindedness #selfawareness #adaptability #humility #guidance #vulnerable #relationship #feedback #8020rule

    ]]>    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    In this podcast episode, Coach Chris Cotton discusses the topic of coachability and what it means to be coachable. He explains that coachability can be thought of as a spectrum, ranging from highly resistant to change to being very receptive and proactive about growth. The guest speaker discusses signs that someone is coachable and signs that someone is not coachable. He emphasizes the importance of a strong coach-client relationship and the willingness to receive feedback and make changes.

    Signs of Coachability [00:01:52] Coach Chris discusses the spectrum of coachability and provides questions to determine if someone is ready for coaching.

    Signs of a Coachable Person [00:03:56] Speaker 1 discusses the characteristics of a coachable person, including being growth-oriented, willing to be vulnerable, and open to change.

    Signs of an Uncoachable Person [00:08:01] Speaker 1 discusses the characteristics of an uncoachable person, including lacking self-awareness, not holding themselves accountable, and not thinking long-term.

    Signs of an Uncoachable Person [00:09:12] Fixed mindset, lack of interest in growth, lack of emotional intelligence, inability to admit when wrong, lack of humility, unrealistic goals, unwillingness to experiment with new behaviors.

    The 80/20 Rule of Coachability [00:15:28] 20% of clients are easily coachable, 30% are resistant but willing to change, 30% require more convincing, and 20% are unresponsive and disengage from coaching.


    Don't forget to rate and review us!


    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #coachability #signsofcoachability #resistanttochange #receptive #openmindedness #selfawareness #adaptability #humility #guidance #vulnerable #relationship #feedback #8020rule

    ]]>    a52b7711-615a-49f9-a086-db53fc3b0e8bMon, 22 May 2023 00:15:00 -040016:57falsebonus    The Importance of Self-Reflection and Self-Improvement in Business [AW 158]The Importance of Self-Reflection and Self-Improvement in Business

    John Ferguson, the owner of Domestic Diesel and Auto Service, shares his experience as a former dealer technician for Ford and how he started his own business. He talks about the challenges of finding the right team to support him and how he sought the help of industry experts to become a better leader and marketer. The episode also includes a video tour of John's shop, where he specializes in Ford and GM diesel vehicles.

    John Ferguson, Domestic Diesel and Auto Service, Chino, CA.

    • Watch Full Video Episode HERE
    • John's background and business journey (00:02:33) John talks about his experience as a technician turned business owner and how he started his own shop.
    • Learning and self-improvement (00:07:00) John and Carm discuss the importance of being a perpetual student and always learning, even outside of one's area of expertise.
    • The Cost of Education (00:07:45) John and Carm discuss the cost of education in the automotive industry and how it affects business owners.
    • Recognizing the Need for Help (00:08:55) John talks about how he realized he needed help with his business and the importance of self-reflection for business owners.
    • Touring John's Shop (00:10:48) Carm takes a virtual tour of John's shop, including the story behind the unique mailbox and the history of the building.
    • Ford vs. GM (00:17:05) John Ferguson discusses the reliability of Ford and GM diesel trucks and the differences in obtaining parts and licensing scan tools.
    • Subscription Fees for Car Features (00:18:08) Carm Capriotto and John Ferguson discuss the possibility of subscription fees for car features and the potential for app-based trim levels.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>

    John Ferguson, the owner of Domestic Diesel and Auto Service, shares his experience as a former dealer technician for Ford and how he started his own business. He talks about the challenges of finding the right team to support him and how he sought the help of industry experts to become a better leader and marketer. The episode also includes a video tour of John's shop, where he specializes in Ford and GM diesel vehicles.

    John Ferguson, Domestic Diesel and Auto Service, Chino, CA.

    • Watch Full Video Episode HERE
    • John's background and business journey (00:02:33) John talks about his experience as a technician turned business owner and how he started his own shop.
    • Learning and self-improvement (00:07:00) John and Carm discuss the importance of being a perpetual student and always learning, even outside of one's area of expertise.
    • The Cost of Education (00:07:45) John and Carm discuss the cost of education in the automotive industry and how it affects business owners.
    • Recognizing the Need for Help (00:08:55) John talks about how he realized he needed help with his business and the importance of self-reflection for business owners.
    • Touring John's Shop (00:10:48) Carm takes a virtual tour of John's shop, including the story behind the unique mailbox and the history of the building.
    • Ford vs. GM (00:17:05) John Ferguson discusses the reliability of Ford and GM diesel trucks and the differences in obtaining parts and licensing scan tools.
    • Subscription Fees for Car Features (00:18:08) Carm Capriotto and John Ferguson discuss the possibility of subscription fees for car features and the potential for app-based trim levels.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    421d1029-8cbd-49e7-8dcf-f5baa14fab2fSat, 20 May 2023 00:15:00 -040020:42falsefull158158    Giving Back to the Community: The Social Impact Initiatives of Adam and Son Auto Repair [RR 850]Giving Back to the Community: The Social Impact Initiatives of Adam and Son Auto Repair
    Are you tired of the same old auto repair experience with poor customer service and no personal touch? Look no further than Adam and Son Auto Repair in Colorado Springs. Owner Dan Adam and VP of Social Impact and Strategy Stacy Burns, share their insights on creating a unique customer experience and positively impacting their community. Dan Adam founded Adam and Son Auto Repair with a mission to improve the way auto repair businesses are run and provide exceptional customer service. He achieved this by defining 28 fundamentals that create behaviors for team members and ingrained them in the company culture through weekly messages and daily huddles. But the customer experience at Adam and Son doesn't stop there. They have implemented social impact initiatives that provide free car repairs to single mothers, domestic violence victims, and disabled veterans through their Stranded Motorist Fund. This program aims to provide safe and reliable transportation to those in need and has gained positive feedback from the community. Adam and Son have gained high-quality customers who support their business by providing excellent customer service and making a positive social impact.

    Dan Adam, Adam and Son Auto Repair, Colorado Springs, CO.

    Stacey Burns, VP of Social Impact and Strategy.

    Show Notes

    • Dan Adam's Story (00:02:32) Dan Adam shares his experience of working at a local auto repair shop with poor company culture and customer service, and how it led him to start his own shop with a loan from his family.
    • Creating a Company Culture (00:07:02) Dan Adam explains how his company created a culture of excellence through 28 actionable fundamentals that are discussed daily in meetings and interviews.
    • Culture Icon Belt (00:11:44) Stacy Burns shares how Adam and Son Auto Repair uses a wrestling-style belt to recognize team members who embody the company's culture and pass it on to others.
    • Team Building Across Locations (00:13:31) Building a sense of community across locations through team building activities and introducing new team members to both shops.
    • Sharing Positive Feedback (00:14:01) The importance of sharing positive feedback within the team and with customers through Google reviews and other tools.
    • Community Engagement and Social Impact Programs (00:15:16) The impact of their social impact programs, including the Trifecta Oil Change Program and the Stranded Motorist Fund, on their community and customers.
    • Stranded Motorist Program (00:22:30) Dan Adam and Stacy Burns discuss the Stranded Motorist Program, which provides free car repairs and donated vehicles to those in need. They talk about the impact of transportation on people's lives and the need for such a program.
    • Expanding the Stranded Motorist Program (00:27:07) Dan Adam talks about his plans to take the Stranded Motorist Program to a national level and involve other independent auto repair shops in the initiative.
    • Storytelling and Community Outreach (00:28:34) The importance of storytelling and community outreach in promoting social impact initiatives.
    • Reaching out to those helped (00:30:20) Stacy discusses how they reach out to people they have helped in the past and how it has caught the attention of the news media.
    • Solving community needs (00:35:21) Dan explains how being a social impact company is not just about being philanthropic, but about solving community needs and gaining market share.
    • Long game of social impact (00:36:18) Dan explains that becoming a social impact company is a long game and requires a strong company culture to be successful.
    • Creating a Differentiator (00:38:03) Dan Adam discusses the importance of having a real differentiator in the automotive industry.

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>
    Are you tired of the same old auto repair experience with poor customer service and no personal touch? Look no further than Adam and Son Auto Repair in Colorado Springs. Owner Dan Adam and VP of Social Impact and Strategy Stacy Burns, share their insights on creating a unique customer experience and positively impacting their community. Dan Adam founded Adam and Son Auto Repair with a mission to improve the way auto repair businesses are run and provide exceptional customer service. He achieved this by defining 28 fundamentals that create behaviors for team members and ingrained them in the company culture through weekly messages and daily huddles. But the customer experience at Adam and Son doesn't stop there. They have implemented social impact initiatives that provide free car repairs to single mothers, domestic violence victims, and disabled veterans through their Stranded Motorist Fund. This program aims to provide safe and reliable transportation to those in need and has gained positive feedback from the community. Adam and Son have gained high-quality customers who support their business by providing excellent customer service and making a positive social impact.

    Dan Adam, Adam and Son Auto Repair, Colorado Springs, CO.

    Stacey Burns, VP of Social Impact and Strategy.

    Show Notes

    • Dan Adam's Story (00:02:32) Dan Adam shares his experience of working at a local auto repair shop with poor company culture and customer service, and how it led him to start his own shop with a loan from his family.
    • Creating a Company Culture (00:07:02) Dan Adam explains how his company created a culture of excellence through 28 actionable fundamentals that are discussed daily in meetings and interviews.
    • Culture Icon Belt (00:11:44) Stacy Burns shares how Adam and Son Auto Repair uses a wrestling-style belt to recognize team members who embody the company's culture and pass it on to others.
    • Team Building Across Locations (00:13:31) Building a sense of community across locations through team building activities and introducing new team members to both shops.
    • Sharing Positive Feedback (00:14:01) The importance of sharing positive feedback within the team and with customers through Google reviews and other tools.
    • Community Engagement and Social Impact Programs (00:15:16) The impact of their social impact programs, including the Trifecta Oil Change Program and the Stranded Motorist Fund, on their community and customers.
    • Stranded Motorist Program (00:22:30) Dan Adam and Stacy Burns discuss the Stranded Motorist Program, which provides free car repairs and donated vehicles to those in need. They talk about the impact of transportation on people's lives and the need for such a program.
    • Expanding the Stranded Motorist Program (00:27:07) Dan Adam talks about his plans to take the Stranded Motorist Program to a national level and involve other independent auto repair shops in the initiative.
    • Storytelling and Community Outreach (00:28:34) The importance of storytelling and community outreach in promoting social impact initiatives.
    • Reaching out to those helped (00:30:20) Stacy discusses how they reach out to people they have helped in the past and how it has caught the attention of the news media.
    • Solving community needs (00:35:21) Dan explains how being a social impact company is not just about being philanthropic, but about solving community needs and gaining market share.
    • Long game of social impact (00:36:18) Dan explains that becoming a social impact company is a long game and requires a strong company culture to be successful.
    • Creating a Differentiator (00:38:03) Dan Adam discusses the importance of having a real differentiator in the automotive industry.

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>    e1d0dabb-802a-4f05-b08e-516a485d4e2fFri, 19 May 2023 00:15:00 -040038:51falsefull850850    Opportunity Cost [E066] - Business By The NumbersOpportunity Cost [E066] - Business By The NumbersThis week Hunt discusses the actual cost of that aging loaner fleet. Are they really as cheap as you think?

    • What is an opportunity cost? How does that impact the actual cost of my loaner fleet?

    • Does opportunity cost apply to me and my team equally?

    • So, you spend a couple hundred dollars in parts to keep that beater on the road, but is it really "cheaper than a car payment?"

    • How does opportunity cost apply to a tow truck that I also have off the road and not making me money?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt discusses the actual cost of that aging loaner fleet. Are they really as cheap as you think?

    • What is an opportunity cost? How does that impact the actual cost of my loaner fleet?

    • Does opportunity cost apply to me and my team equally?

    • So, you spend a couple hundred dollars in parts to keep that beater on the road, but is it really "cheaper than a car payment?"

    • How does opportunity cost apply to a tow truck that I also have off the road and not making me money?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    755b3e3e-e319-49ce-8a44-e397aafcaa50Thu, 18 May 2023 00:15:00 -040029:39falsebonus    21 Tips: How to Gain an Edge Part 4 [THA 328]21 Tips: How to Gain an Edge Part 4
    Learn how to improve your business and take it to the next level with these 21 tips and insights related to management, marketing, customer service, and personal growth. Our panel provides practical tips such as refreshing online photos, using referral programs, and creating a virtual tour of the shop. They also encourage humility, vulnerability, and continuous learning as essential tools for success in the automotive industry.

    Tom Ham, Automotive Management Network. Tom’s previous episodes HERE.

    Russell Crosby, Russ’s Wrench Auto Repair, Clinton, NJ. Russ’s previous episodes HERE

    Jeff Grassman, Carsmart Auto Service, Sumner, WA. Jeff’s previous episodes HERE

    Show Notes:

    • Watch Video Episode HERE
    • Updating Shop Photos (00:03:05) Updating old shop photos online to present a better image to potential customers.
    • Tracking Business Performance (00:03:53) Tracking business performance and using past successes to market the business to potential customers.
    • Tracking Your Numbers (00:04:23) It is important to track key point indicators and manage them to ensure clear expectations.
    • Empowering Your Team (00:06:03) The importance of empowering your team to make decisions and not wasting time on small decisions.
    • Effective Onboarding (00:06:46) Tips for effective onboarding, including giving new employees a legal pad and pen to follow and learn from experienced employees.
    • Customer Referral Programs (00:09:36) Customer referral programs and how they can improve business practices.
    • Be the Dumbest Person in the Room (00:11:27) The benefits of being in a room with people who are smarter than you and how it can lead to personal and professional growth.
    • Working Interviews (00:09:12) The benefits of working interviews and how they can help employers find the right fit for their business.
    • Be Humble and Vulnerable (00:13:03) Being humble and vulnerable when attending conferences and seeking to learn from others.
    • Using Clocks for Efficiency (00:15:16) Using digital clocks in the workplace to keep everyone conscious of time and improve efficiency.
    • Train, Tolerate, or Terminate (00:16:25)
    • Jeff's tip on holding employees accountable (00:16:45) Jeff shares his method of holding employees accountable and how he avoids tolerating poor performance.
    • Getting through tough situations (00:19:59) Tips learned from a former Navy SEAL on getting through tough situations and how it can be applied to business.
    • Immediate Response (00:21:52) The importance of responding to customers' inquiries immediately, regardless of the method of contact, to increase the chances of getting the job.
    • Preferred Method of Communication (00:23:56) The importance of finding out customers' preferred method of communication to ensure convenience and satisfaction.
    • Building the Bench (00:24:03) The importance of building a team and having a bench of potential employees to minimize the stress of hiring and ensure a successful business.
    • Approaching Situations with the Intent to Learn (00:26:05) The importance of approaching every situation with the intent to learn, whether it be a good or bad situation.
    • Disarming with "Help Me Understand" (00:29:38) Instead of asking "why," which can put people on the defensive, it's better to say "help me understand" or "can you please help me understand."
    • Parts Management (00:30:59) The importance of efficient parts management
    • Expectation Inspection (00:33:15) The importance of setting clear expectations and regularly inspecting them to ensure that everyone is on the same page and problems can be addressed before they become major issues.
    • Work Order Audits (00:34:38) The importance of work order audits
    • Get Involved with Your Neighborhood (00:35:13) The importance of getting involved with your community, joining nonprofits, and helping people. They explain how this can benefit your business and improve your stature in the community.
    • Stretching Out Your Outreach (00:36:46)
    • Run Your Shop from Your Favorite Vacation Spot (00:39:14) Technology nowadays makes it possible to run everything from a remote location and how it can help cure micromanagement.
    • Spend Intentional Time Every Working Day to Plan, Learn, and Manage (00:41:03)
    • Wear a Bright Jacket or a Loud Shirt (00:42:30) Russ shares the benefits of wearing a bright jacket or a loud shirt, how it can help you stand out and start conversations, and how it can be a part of your brand.
    • Virtual Tour of Shop (00:44:33) Using virtual tours of the shop to market it to potential customers.
    • Slack Communication Tool (00:45:47)
    • Useful Apps (00:47:47) Useful apps for the automotive industry, including Today's Class, Mentor/Mentee, ASE Renewal, Grammarly, Microsoft To Do, and Canva.

    Thanks to our Partners Shop-Ware and Delphi Technologies

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>
    Learn how to improve your business and take it to the next level with these 21 tips and insights related to management, marketing, customer service, and personal growth. Our panel provides practical tips such as refreshing online photos, using referral programs, and creating a virtual tour of the shop. They also encourage humility, vulnerability, and continuous learning as essential tools for success in the automotive industry.

    Tom Ham, Automotive Management Network. Tom’s previous episodes HERE.

    Russell Crosby, Russ’s Wrench Auto Repair, Clinton, NJ. Russ’s previous episodes HERE

    Jeff Grassman, Carsmart Auto Service, Sumner, WA. Jeff’s previous episodes HERE

    Show Notes:

    • Watch Video Episode HERE
    • Updating Shop Photos (00:03:05) Updating old shop photos online to present a better image to potential customers.
    • Tracking Business Performance (00:03:53) Tracking business performance and using past successes to market the business to potential customers.
    • Tracking Your Numbers (00:04:23) It is important to track key point indicators and manage them to ensure clear expectations.
    • Empowering Your Team (00:06:03) The importance of empowering your team to make decisions and not wasting time on small decisions.
    • Effective Onboarding (00:06:46) Tips for effective onboarding, including giving new employees a legal pad and pen to follow and learn from experienced employees.
    • Customer Referral Programs (00:09:36) Customer referral programs and how they can improve business practices.
    • Be the Dumbest Person in the Room (00:11:27) The benefits of being in a room with people who are smarter than you and how it can lead to personal and professional growth.
    • Working Interviews (00:09:12) The benefits of working interviews and how they can help employers find the right fit for their business.
    • Be Humble and Vulnerable (00:13:03) Being humble and vulnerable when attending conferences and seeking to learn from others.
    • Using Clocks for Efficiency (00:15:16) Using digital clocks in the workplace to keep everyone conscious of time and improve efficiency.
    • Train, Tolerate, or Terminate (00:16:25)
    • Jeff's tip on holding employees accountable (00:16:45) Jeff shares his method of holding employees accountable and how he avoids tolerating poor performance.
    • Getting through tough situations (00:19:59) Tips learned from a former Navy SEAL on getting through tough situations and how it can be applied to business.
    • Immediate Response (00:21:52) The importance of responding to customers' inquiries immediately, regardless of the method of contact, to increase the chances of getting the job.
    • Preferred Method of Communication (00:23:56) The importance of finding out customers' preferred method of communication to ensure convenience and satisfaction.
    • Building the Bench (00:24:03) The importance of building a team and having a bench of potential employees to minimize the stress of hiring and ensure a successful business.
    • Approaching Situations with the Intent to Learn (00:26:05) The importance of approaching every situation with the intent to learn, whether it be a good or bad situation.
    • Disarming with "Help Me Understand" (00:29:38) Instead of asking "why," which can put people on the defensive, it's better to say "help me understand" or "can you please help me understand."
    • Parts Management (00:30:59) The importance of efficient parts management
    • Expectation Inspection (00:33:15) The importance of setting clear expectations and regularly inspecting them to ensure that everyone is on the same page and problems can be addressed before they become major issues.
    • Work Order Audits (00:34:38) The importance of work order audits
    • Get Involved with Your Neighborhood (00:35:13) The importance of getting involved with your community, joining nonprofits, and helping people. They explain how this can benefit your business and improve your stature in the community.
    • Stretching Out Your Outreach (00:36:46)
    • Run Your Shop from Your Favorite Vacation Spot (00:39:14) Technology nowadays makes it possible to run everything from a remote location and how it can help cure micromanagement.
    • Spend Intentional Time Every Working Day to Plan, Learn, and Manage (00:41:03)
    • Wear a Bright Jacket or a Loud Shirt (00:42:30) Russ shares the benefits of wearing a bright jacket or a loud shirt, how it can help you stand out and start conversations, and how it can be a part of your brand.
    • Virtual Tour of Shop (00:44:33) Using virtual tours of the shop to market it to potential customers.
    • Slack Communication Tool (00:45:47)
    • Useful Apps (00:47:47) Useful apps for the automotive industry, including Today's Class, Mentor/Mentee, ASE Renewal, Grammarly, Microsoft To Do, and Canva.

    Thanks to our Partners Shop-Ware and Delphi Technologies

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>    90937367-1744-4753-b670-f16b20eca737Thu, 18 May 2023 00:15:00 -040049:51falsefull328328    Programming Q&A with Glen Forehand [E083] - Automotive Field TheoryProgramming Q&A with Glen Forehand [E083] - Automotive Field Theory
  • Fear of Programming
  • Information Resources
  • Interfaces

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Fear of Programming
  • Information Resources
  • Interfaces

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    ab341eb5-0102-4f38-9071-f1c9008c2644Wed, 17 May 2023 00:15:00 -040001:00:08falsebonus    Getting Shop Owners Off The Island [E048] - The Auto Repair Marketing PodcastGetting Shop Owners Off The Island [E048] - The Auto Repair Marketing PodcastHey friends! Welcome to our newest episode of the Auto Repair Marketing Podcast. 

    Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops.

    Talking Points

    • This recent trip out west - taught me some things about being connected
    • Our own story of feeling like we were “on an island”
    • Shop Owners are disconnected and feel the same way
    • It doesn’t have to be that way
    • Conversations that pointed me to the movie “Cast Away” 
    • We were not created or designed to be alone. We need community. 
    • Chuck Noland (in Cast Away) found a companion in “Wilson”. Who is your tribe?
    • Other Shop Owners
    • Facebook Groups
    • 20 Groups
    • Masterminds
    • What resources do you have? What do you have to give?
    • Coaches
    • Industry groups/associations
    • Industry Events
    • You find what you’re looking for. So, look for connections. Take action. 
    • As we visited shop owner after shop owner, we found ourselves having similar conversations about this ‘island’. Now we’ve connected our shop clients to the industry, other shop owners, and resources.
    • Be a giver, a connector, a helper

    How To Get In Touch with Shop Marketing Pros

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    Hey friends! Welcome to our newest episode of the Auto Repair Marketing Podcast. 

    Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops.

    Talking Points

    • This recent trip out west - taught me some things about being connected
    • Our own story of feeling like we were “on an island”
    • Shop Owners are disconnected and feel the same way
    • It doesn’t have to be that way
    • Conversations that pointed me to the movie “Cast Away” 
    • We were not created or designed to be alone. We need community. 
    • Chuck Noland (in Cast Away) found a companion in “Wilson”. Who is your tribe?
    • Other Shop Owners
    • Facebook Groups
    • 20 Groups
    • Masterminds
    • What resources do you have? What do you have to give?
    • Coaches
    • Industry groups/associations
    • Industry Events
    • You find what you’re looking for. So, look for connections. Take action. 
    • As we visited shop owner after shop owner, we found ourselves having similar conversations about this ‘island’. Now we’ve connected our shop clients to the industry, other shop owners, and resources.
    • Be a giver, a connector, a helper

    How To Get In Touch with Shop Marketing Pros

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    bf7b809d-0178-4184-bf1f-c623d51b7ec2Wed, 17 May 2023 00:15:00 -040023:54falsebonus    The Art and Science of Dispatching [RR 849]The Art and Science of DispatchingDan Taylor, Senior Business Advisor, Transformers Institute. Dan's previous episodes HERE

    Reggie Stewart, Reggie’s Motor Works, and Noble Auto Service in Noblesville, IN, Euro Specialist. Reggie’s previous episodes HERE

    Show Notes

    • Watch Full Video HERE
    • (00:00:45) The art of dispatching and scheduling jobs efficiently, using the strengths and weaknesses of the team, and prioritizing big jobs.
    • (00:03:08) Is dispatching a natural aptitude or something that can be learned?
    • (00:05:04) The art of dispatching big jobs and how to prioritize them, using the metaphor of stacking big rocks in a glass bowl.
    • (00:06:28) The importance of efficient scheduling and how it can affect technician's productivity.
    • (00:10:34) Intentionally overloading the schedule to account for no-shows and unexpected delays.
    • (00:11:35) Blaming technicians for poor production is not always fair, and how the front end plays a significant role in the capability of the back producing what is asked of them.
    • (00:18:18) How to deal with walk-in customers and accommodate them without affecting productivity.
    • (00:22:31) The culture of technicians and scheduling or dispatch problems.
    • (00:25:08) Dispatching is not being taught and how there is going to be a huge emphasis on this art/teachable skillset of dispatch and optimizing it.
    • (00:27:46) The importance of working smart and not just shoveling cars through buildings.
    • (00:28:27) Dispatching can be taught through simulation, training, and role-playing, and how the younger generation is more in tune with this.
    • (00:34:53) How to prioritize tasks using the urgent and important matrix.
    • (00:36:17) The balance between new customers and work that's already been sold, and how to prioritize customers as far as scheduling.
    • (00:38:42) How dispatching and scheduling can help reduce turnovers and get the first downs right, and how it can lead to winning more often.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    Dan Taylor, Senior Business Advisor, Transformers Institute. Dan's previous episodes HERE

    Reggie Stewart, Reggie’s Motor Works, and Noble Auto Service in Noblesville, IN, Euro Specialist. Reggie’s previous episodes HERE

    Show Notes

    • Watch Full Video HERE
    • (00:00:45) The art of dispatching and scheduling jobs efficiently, using the strengths and weaknesses of the team, and prioritizing big jobs.
    • (00:03:08) Is dispatching a natural aptitude or something that can be learned?
    • (00:05:04) The art of dispatching big jobs and how to prioritize them, using the metaphor of stacking big rocks in a glass bowl.
    • (00:06:28) The importance of efficient scheduling and how it can affect technician's productivity.
    • (00:10:34) Intentionally overloading the schedule to account for no-shows and unexpected delays.
    • (00:11:35) Blaming technicians for poor production is not always fair, and how the front end plays a significant role in the capability of the back producing what is asked of them.
    • (00:18:18) How to deal with walk-in customers and accommodate them without affecting productivity.
    • (00:22:31) The culture of technicians and scheduling or dispatch problems.
    • (00:25:08) Dispatching is not being taught and how there is going to be a huge emphasis on this art/teachable skillset of dispatch and optimizing it.
    • (00:27:46) The importance of working smart and not just shoveling cars through buildings.
    • (00:28:27) Dispatching can be taught through simulation, training, and role-playing, and how the younger generation is more in tune with this.
    • (00:34:53) How to prioritize tasks using the urgent and important matrix.
    • (00:36:17) The balance between new customers and work that's already been sold, and how to prioritize customers as far as scheduling.
    • (00:38:42) How dispatching and scheduling can help reduce turnovers and get the first downs right, and how it can lead to winning more often.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    4e51958f-d74c-4ca2-9cd2-9fff07951764Tue, 16 May 2023 00:15:00 -040040:53falsefull849849    "Accelerate Your Success: Why Independent Auto Repair Shop Owners Need a Business Coach" [E112] - Chris Cotton Weekly Blitz"Accelerate Your Success: Why Independent Auto Repair Shop Owners Need a Business Coach" [E112] - Chris Cotton Weekly BlitzThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    In this podcast episode, Coach Chris Cotton discusses the importance of having a business coach for independent auto repair shop owners. He lists 16 reasons why having a coach is beneficial, including providing accountability, fresh perspectives, and unbiased insight. A coach can also help with setting attainable goals, improving organization, and celebrating wins. Additionally, they can assist with growth strategies, financial management, employee management and training, and industry expertise. Coach Chris emphasizes that having a coach is essential for shop owners to achieve their dreams and take their businesses to the next level.

    Should You Have a Business Coach? [00:01:44] Coach Chris Cotton explains why everyone should have a business coach, the challenges of running a business, and how a coach can help you achieve your goals.

    Unbiased Insight [00:06:40] A business coach provides unbiased constructive criticism and insights that friends, family, and coworkers may not be able to offer.

    Fresh Perspective [00:08:02] A business coach can help you identify problems and solutions that you may have overlooked due to being too involved in your business.

    Growth [00:07:29] A coach can help you create a strategic business plan to boost growth, qualify your database, and generate leads.

    Balance [00:08:21] A coach can teach you how to balance your professional and personal life, encouraging you to take breaks and prioritize work-life balance.

    Employee Management [00:11:50] A coach can assist in building a strong team, providing guidance on hiring, training, and retaining skilled employees, and implementing performance management systems.

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair

    ]]>    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    In this podcast episode, Coach Chris Cotton discusses the importance of having a business coach for independent auto repair shop owners. He lists 16 reasons why having a coach is beneficial, including providing accountability, fresh perspectives, and unbiased insight. A coach can also help with setting attainable goals, improving organization, and celebrating wins. Additionally, they can assist with growth strategies, financial management, employee management and training, and industry expertise. Coach Chris emphasizes that having a coach is essential for shop owners to achieve their dreams and take their businesses to the next level.

    Should You Have a Business Coach? [00:01:44] Coach Chris Cotton explains why everyone should have a business coach, the challenges of running a business, and how a coach can help you achieve your goals.

    Unbiased Insight [00:06:40] A business coach provides unbiased constructive criticism and insights that friends, family, and coworkers may not be able to offer.

    Fresh Perspective [00:08:02] A business coach can help you identify problems and solutions that you may have overlooked due to being too involved in your business.

    Growth [00:07:29] A coach can help you create a strategic business plan to boost growth, qualify your database, and generate leads.

    Balance [00:08:21] A coach can teach you how to balance your professional and personal life, encouraging you to take breaks and prioritize work-life balance.

    Employee Management [00:11:50] A coach can assist in building a strong team, providing guidance on hiring, training, and retaining skilled employees, and implementing performance management systems.

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair

    ]]>    81bb4fdf-cb4f-4737-aa4c-07220825dfcaMon, 15 May 2023 00:15:00 -040014:09falsebonus    Navigating Family Dynamics in Business Ownership [AW 157]Navigating Family Dynamics in Business Ownership

    Tatsu Tsuchida discusses his experience transitioning from a Japanese-only shop to an all-makes and all-models shop, his marketing strategy, and his experience taking over an existing business. He also discusses the challenges of owning a family business and the importance of having an exit strategy. The episode also includes a tour of Tsuchida's second location.

    Tatsu Tsuchida, Toyko Automotive, Costa Mesa and Placentia, CA. Tatu's previous episodes HERE

    • Watch Full Video Episode HERE
    • (00:00:01) Tatsu Tsuchida talks about his experience owning an all-makes and all-models auto repair shop.
    • (00:03:44) Tatsu Tsuchida discusses his marketing strategy for his all-makes and all-models auto repair shop.
    • (00:07:44) Tatsu talks about his experience taking over an existing business and the challenge of transitioning to a new team.
    • (00:09:34) Tatsu discusses the difficulty of easing immigrant parents out of business and his own exit strategy.
    • (00:14:40) Tatsu Tsuchida talks about the inspiration behind the Fast and Furious movies.
    • (00:16:03) Tatsu Tsuchida tours his 10,000 square feet auto repair shop in Costa Mesa, California.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>

    Tatsu Tsuchida discusses his experience transitioning from a Japanese-only shop to an all-makes and all-models shop, his marketing strategy, and his experience taking over an existing business. He also discusses the challenges of owning a family business and the importance of having an exit strategy. The episode also includes a tour of Tsuchida's second location.

    Tatsu Tsuchida, Toyko Automotive, Costa Mesa and Placentia, CA. Tatu's previous episodes HERE

    • Watch Full Video Episode HERE
    • (00:00:01) Tatsu Tsuchida talks about his experience owning an all-makes and all-models auto repair shop.
    • (00:03:44) Tatsu Tsuchida discusses his marketing strategy for his all-makes and all-models auto repair shop.
    • (00:07:44) Tatsu talks about his experience taking over an existing business and the challenge of transitioning to a new team.
    • (00:09:34) Tatsu discusses the difficulty of easing immigrant parents out of business and his own exit strategy.
    • (00:14:40) Tatsu Tsuchida talks about the inspiration behind the Fast and Furious movies.
    • (00:16:03) Tatsu Tsuchida tours his 10,000 square feet auto repair shop in Costa Mesa, California.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    13bde836-6e3e-46bc-9ec5-e1a16a306dd4Sat, 13 May 2023 00:15:00 -040021:11falsefull157157    Turbo Tim’s Garage: From Core Values to Cats, How to Build a Unique Brand [RR 848]Turbo Tim's Garage: From Core Values to Cats, How to Build a Unique Brand
    Are you looking for inspiration on how to have fun in your business while building a unique brand? In this episode, co-owners Tim Suggs and Rachel Grewell share their approach to core values and how they recently held a leadership retreat to refine those values. They also discuss the role of cats in their branding and marketing efforts, employee management and training, and community involvement. Tim says, "Being true to yourself and your team is the key to success." So, let's all take a page out of their book and strive to be different and true to ourselves in our businesses and lives.

    Rachel Grewell and Tim Suggs, Co-Owners, Turbo Tim's Garage, Minneapolis and Saint Paul, MN.

    Show Notes

    • (00:00:36) Having Fun Every Day: Turbo Tim's garage approaches each day with a focus on having fun and finding ways to make work more interesting.
    • (00:02:03) The Role of Cats in Branding: Cats are a part of Turbo Tim's branding and marketing efforts.
    • (00:07:14) Leadership Retreat: Tim and Rachel discuss their recent leadership retreat, including the location, agenda, and topics covered, such as core values, mission, vision, and marketing strategy.
    • (00:10:13) Expansion Plans: Tim and Rachel discuss their plans to expand their business, including their goal of having five stores by 2023 and their recent purchase of a third turnkey store.
    • (00:15:12) Delegating Tasks to Specialized Team Members: Tim and Rachel talk about how they have been able to delegate tasks to specialized team members, allowing them to focus on their strengths and improve the overall quality of their business.
    • (00:17:38) Importance of Training and Coaching: Tim and Rachel discuss the importance of training and coaching for their employees and themselves, and how it has helped their business grow.
    • (00:20:01) Accountability Partners: The importance of having an accountability partner and how coaching can provide that for business owners.
    • (00:21:06) Mutually Agreed Upon Guidelines: Tim discusses the benefits of mutually agreed upon guidelines and how it shifts the perspective of accountability in the workplace.
    • (00:22:30) Lift Garage: Turbo Tim's Garage's involvement with Lift Garage, a non-profit repair facility for low-income individuals, and how they are providing guidance and space for the organization.
    • (00:28:25) Working with Challenging Life Experiences: Tim and Rachel discuss the challenges of working with people who are dealing with difficult life experiences and how they support a local organization that provides social workers to help those in need.
    • (00:31:06) Community Events and Art: Tim and Rachel discuss their involvement in the local art community, hosting events at their shop and displaying local artists' work.
    • (00:34:16) Displaying Local Art: Tim and Rachel discuss the possibility of having a rotating gallery of local artists' work.
    • (00:34:48) Being different and relatable
    • (00:36:06) Takeaway: Be yourself!

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>
    Are you looking for inspiration on how to have fun in your business while building a unique brand? In this episode, co-owners Tim Suggs and Rachel Grewell share their approach to core values and how they recently held a leadership retreat to refine those values. They also discuss the role of cats in their branding and marketing efforts, employee management and training, and community involvement. Tim says, "Being true to yourself and your team is the key to success." So, let's all take a page out of their book and strive to be different and true to ourselves in our businesses and lives.

    Rachel Grewell and Tim Suggs, Co-Owners, Turbo Tim's Garage, Minneapolis and Saint Paul, MN.

    Show Notes

    • (00:00:36) Having Fun Every Day: Turbo Tim's garage approaches each day with a focus on having fun and finding ways to make work more interesting.
    • (00:02:03) The Role of Cats in Branding: Cats are a part of Turbo Tim's branding and marketing efforts.
    • (00:07:14) Leadership Retreat: Tim and Rachel discuss their recent leadership retreat, including the location, agenda, and topics covered, such as core values, mission, vision, and marketing strategy.
    • (00:10:13) Expansion Plans: Tim and Rachel discuss their plans to expand their business, including their goal of having five stores by 2023 and their recent purchase of a third turnkey store.
    • (00:15:12) Delegating Tasks to Specialized Team Members: Tim and Rachel talk about how they have been able to delegate tasks to specialized team members, allowing them to focus on their strengths and improve the overall quality of their business.
    • (00:17:38) Importance of Training and Coaching: Tim and Rachel discuss the importance of training and coaching for their employees and themselves, and how it has helped their business grow.
    • (00:20:01) Accountability Partners: The importance of having an accountability partner and how coaching can provide that for business owners.
    • (00:21:06) Mutually Agreed Upon Guidelines: Tim discusses the benefits of mutually agreed upon guidelines and how it shifts the perspective of accountability in the workplace.
    • (00:22:30) Lift Garage: Turbo Tim's Garage's involvement with Lift Garage, a non-profit repair facility for low-income individuals, and how they are providing guidance and space for the organization.
    • (00:28:25) Working with Challenging Life Experiences: Tim and Rachel discuss the challenges of working with people who are dealing with difficult life experiences and how they support a local organization that provides social workers to help those in need.
    • (00:31:06) Community Events and Art: Tim and Rachel discuss their involvement in the local art community, hosting events at their shop and displaying local artists' work.
    • (00:34:16) Displaying Local Art: Tim and Rachel discuss the possibility of having a rotating gallery of local artists' work.
    • (00:34:48) Being different and relatable
    • (00:36:06) Takeaway: Be yourself!

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>    17c4f928-abcc-402e-b554-3639cbaf7addFri, 12 May 2023 00:15:00 -040036:44falsefull848848    Talking Loaner Cars with Laura Tierney from ShopLoaner [E065] - Business By The NumbersTalking Loaner Cars with Laura Tierney from ShopLoaner [E065] - Business By The NumbersThis week Hunt sits down with Laura Tierney from ShopLoaner to discuss bringing your loaner fleet into the 21st century.

    • How can utilizing software streamline your workflow as well as actually generate money in seconds?

    • What are some major pitfalls of having shop loaners, and how can you avoid those?

    • Who is a good candidate for loaner cars, and who should you think twice about giving a loaner to?

    • How can I recover costs from customers for gas, tolls, fines, and other charges they incur?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt sits down with Laura Tierney from ShopLoaner to discuss bringing your loaner fleet into the 21st century.

    • How can utilizing software streamline your workflow as well as actually generate money in seconds?

    • What are some major pitfalls of having shop loaners, and how can you avoid those?

    • Who is a good candidate for loaner cars, and who should you think twice about giving a loaner to?

    • How can I recover costs from customers for gas, tolls, fines, and other charges they incur?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    9db9f6b8-9342-4f20-a296-2e740c6efa04Thu, 11 May 2023 00:15:00 -040052:36falsebonus    Retention: Keeping Top Employees [THA 327]Retention: Keeping Top Employees
    Are you struggling to retain top employees in the automotive aftermarket industry? Look no further than this episode featuring Dan Taylor, David Askwith, and Bryan Kauffeld, who share their experiences and strategies for hiring and keeping good teammates. They agree that employee retention is crucial for businesses of all sizes and starts with hiring. They discuss the importance of communication, accountability, surveys, referrals, training, and career pathing. They also stress the importance of creating a positive culture to retain top talent.
    Bryan Kauffeld, Ulmer’s Auto Care, Cincinnati, OH. David Askwith,Managing Director, Auto Stream Car Care, MD. David's previous episodes HERE

    Dan Taylor, Senior Business Advisor, Transformers Institute. Dan's previous episodes HERE

    Show Notes:

    • Watch Video Episode HERE
    • (00:02:38) The importance of employee retention and having consistent teammates who meet expectations and standards can set businesses up for long-term success.
    • (00:04:08) The importance of hiring high-quality people who align with the company's core values and how one bad apple can severely damage a good team.
    • (00:05:05 - 00:05:50) The difficulty of finding good employees and the importance of retaining top employees.
    • (00:05:50 - 00:07:00) The benefits of having a high referral rate and how it makes hiring easier.
    • (00:09:34) Retaining the right employees saves money in the long run, and the importance of investing in training, communication, accountability, surveys, referrals, and career pathing to improve retention.
    • (00:09:59 - 00:10:54) The importance of overcommunication and emotional intelligence in biweekly meetings with leaders and quarterly meetings with technicians to discuss pay issues, production, and individual needs.
    • (00:14:07 - 00:15:16) The use of Survey Monkey to conduct employee satisfaction surveys and the importance of communication in reducing fires and increasing employee engagement.
    • (00:16:12) The importance of accountability in a team and how it helps retain top employees.
    • (00:18:14) Soft skills and positive affirmations in retaining employees.
    • (00:20:03) Setting goals and KPIs for employees and holding them accountable.
    • (00:21:38) The importance of training in retaining employees
    • (00:24:42) The importance of electric vehicle training and the need to stay current with industry changes, including the rise of electric vehicles and the need for new diagnostic skills.
    • (00:26:21) Leadership sets a precedent for training
    • (00:28:18) The cost of training is worth it for retention, and there is a direct correlation between training and retention.
    • (00:29:54) Creating a career path for employees and showing them a long-term future with the organization can increase retention. Consider having one-on-one meetings with direct reports twice a year to discuss training plans and goals.
    • (00:31:48) The EOS process
    • (00:33:31) Dan Taylor emphasizes the importance of loving and caring for employees

    Thanks to our Partners Shop-Ware and Delphi Technologies

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>
    Are you struggling to retain top employees in the automotive aftermarket industry? Look no further than this episode featuring Dan Taylor, David Askwith, and Bryan Kauffeld, who share their experiences and strategies for hiring and keeping good teammates. They agree that employee retention is crucial for businesses of all sizes and starts with hiring. They discuss the importance of communication, accountability, surveys, referrals, training, and career pathing. They also stress the importance of creating a positive culture to retain top talent.
    Bryan Kauffeld, Ulmer’s Auto Care, Cincinnati, OH. David Askwith,Managing Director, Auto Stream Car Care, MD. David's previous episodes HERE

    Dan Taylor, Senior Business Advisor, Transformers Institute. Dan's previous episodes HERE

    Show Notes:

    • Watch Video Episode HERE
    • (00:02:38) The importance of employee retention and having consistent teammates who meet expectations and standards can set businesses up for long-term success.
    • (00:04:08) The importance of hiring high-quality people who align with the company's core values and how one bad apple can severely damage a good team.
    • (00:05:05 - 00:05:50) The difficulty of finding good employees and the importance of retaining top employees.
    • (00:05:50 - 00:07:00) The benefits of having a high referral rate and how it makes hiring easier.
    • (00:09:34) Retaining the right employees saves money in the long run, and the importance of investing in training, communication, accountability, surveys, referrals, and career pathing to improve retention.
    • (00:09:59 - 00:10:54) The importance of overcommunication and emotional intelligence in biweekly meetings with leaders and quarterly meetings with technicians to discuss pay issues, production, and individual needs.
    • (00:14:07 - 00:15:16) The use of Survey Monkey to conduct employee satisfaction surveys and the importance of communication in reducing fires and increasing employee engagement.
    • (00:16:12) The importance of accountability in a team and how it helps retain top employees.
    • (00:18:14) Soft skills and positive affirmations in retaining employees.
    • (00:20:03) Setting goals and KPIs for employees and holding them accountable.
    • (00:21:38) The importance of training in retaining employees
    • (00:24:42) The importance of electric vehicle training and the need to stay current with industry changes, including the rise of electric vehicles and the need for new diagnostic skills.
    • (00:26:21) Leadership sets a precedent for training
    • (00:28:18) The cost of training is worth it for retention, and there is a direct correlation between training and retention.
    • (00:29:54) Creating a career path for employees and showing them a long-term future with the organization can increase retention. Consider having one-on-one meetings with direct reports twice a year to discuss training plans and goals.
    • (00:31:48) The EOS process
    • (00:33:31) Dan Taylor emphasizes the importance of loving and caring for employees

    Thanks to our Partners Shop-Ware and Delphi Technologies

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>    1496a4ff-97bb-454d-be9b-abf6d257af82Thu, 11 May 2023 00:15:00 -040035:22falsefull327327    Charging for Diagnostic Time or Charging for Training Time? [E082] - Automotive Field TheoryCharging for Diagnostic Time or Charging for Training Time? [E082] - Automotive Field Theory
  • Charging for Diagnostic Time
  • Do you charge for research?
  • Specialization
  • Productivity

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Charging for Diagnostic Time
  • Do you charge for research?
  • Specialization
  • Productivity

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    56b60f71-30a9-4255-8999-e30517863cceWed, 10 May 2023 00:15:00 -040001:28:10falsebonus    Why Do Agencies Always Find Something Wrong With My Website? [E047] - The Auto Repair Marketing PodcastWhy Do Agencies Always Find Something Wrong With My Website? [E047] - The Auto Repair Marketing PodcastOne of our listeners emailed in with the following question.

    I Always wondered why, when we have another marketing company review and grade our website, it always come out pretty crappy on the scorecard? From loading speed, to keywords, SEO, overall performance etc. I have used Lighthouse and some other things to gauge the performance, but the numbers never seem to match what the other party produces. I feel like some marketing companies use smoke and mirrors for selling their websites that really may not be any better than what we already have. I’m sure this is an issue for others too.

    We answer that question in this episode.

    Talking Points

    • There’s a big difference between a solicited audit and an unsolicited audit
    • There are no standards in place
    • Much of what is done in marketing is based on opinion or an internal belief system
    • Trust your “BS meter”

    How To Get In Touch with Shop Marketing Pros

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    One of our listeners emailed in with the following question.

    I Always wondered why, when we have another marketing company review and grade our website, it always come out pretty crappy on the scorecard? From loading speed, to keywords, SEO, overall performance etc. I have used Lighthouse and some other things to gauge the performance, but the numbers never seem to match what the other party produces. I feel like some marketing companies use smoke and mirrors for selling their websites that really may not be any better than what we already have. I’m sure this is an issue for others too.

    We answer that question in this episode.

    Talking Points

    • There’s a big difference between a solicited audit and an unsolicited audit
    • There are no standards in place
    • Much of what is done in marketing is based on opinion or an internal belief system
    • Trust your “BS meter”

    How To Get In Touch with Shop Marketing Pros

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    3482e22f-0def-4071-a52b-dd8189928c14Wed, 10 May 2023 00:15:00 -040030:50falsebonus    Passing the Torch: A Father-Son Journey of Strengths and Learning [RR 847]Passing the Torch: A Father-Son Journey of Strengths and LearningAndrew and Peter Knudsen, Coventry Motors, Huntington Station, NY

    Show Notes

    • Watch Full Video Episode HERE
    • (00:00:39) The high cost of living and labor rates in Long Island, with diagnostic labor rates starting at $225.
    • (00:02:00) Peter started Coventry Motors after leaving his job at a Jaguar dealership.
    • (00:06:41) Andrew will eventually buy the company's shares
    • (00:07:07) Peter and Andrew discuss Andrew's interest in the car industry from a young age and how he came to work at Coventry Motors.
    • (00:09:21) Hiring and training employees, including using training videos and on-the-job learning.
    • (00:10:16) Peter discusses his management style and how he improved productivity and morale at a Jaguar shop he had managed in the past.
    • (00:14:39) Peter talks about how he is one of the few people in the business who can fix cars and deal with customers, unlike most mechanics who only fix cars.
    • (00:19:57) Getting involved in coaching and how it helped them implement changes in their business.
    • (00:21:06) The importance of regularly reviewing and adjusting the parts matrix to account for inflation and maintain profitability.
    • (00:24:43) Peter and Andrew's biggest influencers in the car industry,
    • (00:26:30) The challenge of hiring young people who are distracted by their phones and lack basic skills.
    • (00:30:06) Peter's approach to failure helped Andrew become a problem solver and independent thinker.
    • (00:31:45) Peter talks about his son Andrew taking over the business and how he is better at selling and dealing with customers.
    • (00:32:35) The challenge of finding successors in the auto repair industry and the importance of having a passion for the work.
    • (00:33:57) Andrew talks about his unique relationship with his father and the importance of not fighting change in a family business.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    Andrew and Peter Knudsen, Coventry Motors, Huntington Station, NY

    Show Notes

    • Watch Full Video Episode HERE
    • (00:00:39) The high cost of living and labor rates in Long Island, with diagnostic labor rates starting at $225.
    • (00:02:00) Peter started Coventry Motors after leaving his job at a Jaguar dealership.
    • (00:06:41) Andrew will eventually buy the company's shares
    • (00:07:07) Peter and Andrew discuss Andrew's interest in the car industry from a young age and how he came to work at Coventry Motors.
    • (00:09:21) Hiring and training employees, including using training videos and on-the-job learning.
    • (00:10:16) Peter discusses his management style and how he improved productivity and morale at a Jaguar shop he had managed in the past.
    • (00:14:39) Peter talks about how he is one of the few people in the business who can fix cars and deal with customers, unlike most mechanics who only fix cars.
    • (00:19:57) Getting involved in coaching and how it helped them implement changes in their business.
    • (00:21:06) The importance of regularly reviewing and adjusting the parts matrix to account for inflation and maintain profitability.
    • (00:24:43) Peter and Andrew's biggest influencers in the car industry,
    • (00:26:30) The challenge of hiring young people who are distracted by their phones and lack basic skills.
    • (00:30:06) Peter's approach to failure helped Andrew become a problem solver and independent thinker.
    • (00:31:45) Peter talks about his son Andrew taking over the business and how he is better at selling and dealing with customers.
    • (00:32:35) The challenge of finding successors in the auto repair industry and the importance of having a passion for the work.
    • (00:33:57) Andrew talks about his unique relationship with his father and the importance of not fighting change in a family business.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    3e332340-cb89-4d44-8f27-873a29f3c382Tue, 09 May 2023 00:15:00 -040038:05falsefull847847    Leadership Gold: Chapter 20 - The Choices You Make - Make You [E111] - Chris Cotton Weekly BlitzLeadership Gold: Chapter 20 - The Choices You Make - Make You [E111] - Chris Cotton Weekly BlitzThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    Coach Chris Cotton from Autofix Auto Shop Coaching discusses the importance of making the right choices as a leader in this podcast episode sponsored by AutoLeap. He emphasizes that choices are the most determining factor in how our lives turn out and that every decision a leader makes has a trickle-down effect. Coach Chris Cotton provides guidance on how to make the right choices as a leader, suggesting that leaders should set higher standards for themselves and prioritize helping people over making them happy. He also provides application exercises for listeners to reflect on their major life choices and key choices as a leader.

    The Choice is Yours [00:01:53] Coach Chris Cotton discusses the importance of making the right choices and how they impact not only the leader but also their family, business, and those around them.

    My Standards are Higher [00:05:23] Coach Chris Cotton emphasizes the need for leaders to have high standards for themselves and to prioritize helping people over making them happy.

    Helping People is More Important [00:06:17] Coach Chris Cotton discusses how the burdens of leadership are great and how it's more important for leaders to help people than make them happy.

    Major Choices [00:07:56] Reflecting on the major choices that have changed one's life and how they have impacted circumstances and personal growth.

    Key Choices for Leadership [00:08:48] Identifying and writing down the key choices that guide one's leadership, including high standards for oneself and prioritizing helping people over making them happy.

    Helping Others [00:09:38] The importance of helping others and mentoring them to make their own decisions, rather than making choices for them, to become self-sufficient and self-reliant.

    Quotes

    Coach Chris Cotton, 00:02:46, "We always get what we choose."

    Chris, 00:10:31, "you have to make them own it."

    Don't forget to rate and review us!


    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #CoachChrisCotton #AutofixAutoShopCoaching #leadership #making choices #impact #family #business #high standards #helpingpeople #powerofchoice #freedom #determiningfactor #complex #lifelongprocess #trickledowneffect #guidance #ownership #champion #applicationexercises #majorlifechoices #keychoices #difficultchoices #mentoringmoment #helpingothers #successful business #coaching #riseandgrind

    ]]>    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    Coach Chris Cotton from Autofix Auto Shop Coaching discusses the importance of making the right choices as a leader in this podcast episode sponsored by AutoLeap. He emphasizes that choices are the most determining factor in how our lives turn out and that every decision a leader makes has a trickle-down effect. Coach Chris Cotton provides guidance on how to make the right choices as a leader, suggesting that leaders should set higher standards for themselves and prioritize helping people over making them happy. He also provides application exercises for listeners to reflect on their major life choices and key choices as a leader.

    The Choice is Yours [00:01:53] Coach Chris Cotton discusses the importance of making the right choices and how they impact not only the leader but also their family, business, and those around them.

    My Standards are Higher [00:05:23] Coach Chris Cotton emphasizes the need for leaders to have high standards for themselves and to prioritize helping people over making them happy.

    Helping People is More Important [00:06:17] Coach Chris Cotton discusses how the burdens of leadership are great and how it's more important for leaders to help people than make them happy.

    Major Choices [00:07:56] Reflecting on the major choices that have changed one's life and how they have impacted circumstances and personal growth.

    Key Choices for Leadership [00:08:48] Identifying and writing down the key choices that guide one's leadership, including high standards for oneself and prioritizing helping people over making them happy.

    Helping Others [00:09:38] The importance of helping others and mentoring them to make their own decisions, rather than making choices for them, to become self-sufficient and self-reliant.

    Quotes

    Coach Chris Cotton, 00:02:46, "We always get what we choose."

    Chris, 00:10:31, "you have to make them own it."

    Don't forget to rate and review us!


    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #CoachChrisCotton #AutofixAutoShopCoaching #leadership #making choices #impact #family #business #high standards #helpingpeople #powerofchoice #freedom #determiningfactor #complex #lifelongprocess #trickledowneffect #guidance #ownership #champion #applicationexercises #majorlifechoices #keychoices #difficultchoices #mentoringmoment #helpingothers #successful business #coaching #riseandgrind

    ]]>    21f79ca4-5037-437d-9f2c-38b511b8b9f1Mon, 08 May 2023 00:15:00 -040011:56falsebonus    Revving Up Car Care: Inside Look at Rad Air Complete Car Care [AW 156]Revving Up Car Care: Inside Look at Rad Air Complete Car Care

    The podcast episode features a Rad Air Complete Car Care facility tour in Strongsville, Ohio. Carm speaks with Mike Munger, the location's franchisee, and the franchisor Andy Fiffick. We discuss the design of the facility, the number of bays and technicians, and the types of services offered.

    They also mention the company's reputation for being able to fix cars that other shops cannot. The conversation shifts to the importance of building a strong company culture, providing employees with a shower and a full kitchen. They also tour the service advisor area and office, discussing the shop's busy schedule and the various seasons that bring in different types of business. The episode highlights the importance of staying up-to-date and providing excellent customer service in the automotive industry.

    • Watch Full Video Episode HERE
    • Designing the Facility (00:00:17) The design of the facility, including the number of bays and technicians, and how they designed the facility from the ground up.
    • Fixing Cars that Other Shops Cannot (00:05:03) How their company has carved out a niche in the community by fixing cars that other shops cannot and how they have a reputation for being able to fix any car.
    • Franchise history (00:06:47) The history of Rad Air Complete Car Care and how it became a franchisor.
    • Employee culture (00:10:27) The importance of treating employees like family and providing them with amenities such as showers and a kitchen.
    • Booking Schedule (00:12:59) Mike Munger mentions that they are generally booked a week out, but currently only a couple of days due to the slower season.
    • Seasonal Business (00:13:20) The three busy cycles of the business: winter, driving season, and summer. They also mention that they have not had a winter or spring yet, which affects their business.
    • Evolution of Business Model (00:17:07) How their business model evolved from being a radiator and air conditioning shop to a complete car care service, adding tires, hybrids, and EVs to their services. They also mention how they had to pivot to stay relevant in the market.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>

    The podcast episode features a Rad Air Complete Car Care facility tour in Strongsville, Ohio. Carm speaks with Mike Munger, the location's franchisee, and the franchisor Andy Fiffick. We discuss the design of the facility, the number of bays and technicians, and the types of services offered.

    They also mention the company's reputation for being able to fix cars that other shops cannot. The conversation shifts to the importance of building a strong company culture, providing employees with a shower and a full kitchen. They also tour the service advisor area and office, discussing the shop's busy schedule and the various seasons that bring in different types of business. The episode highlights the importance of staying up-to-date and providing excellent customer service in the automotive industry.

    • Watch Full Video Episode HERE
    • Designing the Facility (00:00:17) The design of the facility, including the number of bays and technicians, and how they designed the facility from the ground up.
    • Fixing Cars that Other Shops Cannot (00:05:03) How their company has carved out a niche in the community by fixing cars that other shops cannot and how they have a reputation for being able to fix any car.
    • Franchise history (00:06:47) The history of Rad Air Complete Car Care and how it became a franchisor.
    • Employee culture (00:10:27) The importance of treating employees like family and providing them with amenities such as showers and a kitchen.
    • Booking Schedule (00:12:59) Mike Munger mentions that they are generally booked a week out, but currently only a couple of days due to the slower season.
    • Seasonal Business (00:13:20) The three busy cycles of the business: winter, driving season, and summer. They also mention that they have not had a winter or spring yet, which affects their business.
    • Evolution of Business Model (00:17:07) How their business model evolved from being a radiator and air conditioning shop to a complete car care service, adding tires, hybrids, and EVs to their services. They also mention how they had to pivot to stay relevant in the market.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    b03ff611-e998-4298-95cb-b16ac9af5a0dSat, 06 May 2023 00:15:00 -040018:33falsefull156156    The Power of Partnership: Liz and Keith Perkins on Marriage and Business [RR 846]The Power of Partnership: Liz and Keith Perkins on Marriage and Business
    Recorded Live at the TST Big Event 2023. Keith Perkins discusses his presentation at the TST Big Event on electrical theory and the challenges of balancing foundational knowledge with advanced concepts for a diverse audience. We also delved into Liz and Keith's relationship as a married couple who work together. They discussed their passion for their industry and how it doesn't feel like work. Bonus: find out how many animals they own!

    Keith and Liz Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Listen to Keith’s previous episode HERE.

    Show Notes

    • Watch Full Video HERE
    • (00:02:56) The challenges of teaching electrical theory
    • (00:06:38) The different types of food they tried at the TST Big Event
    • (00:08:48) Liz and Keith talk about their experience working together as a husband and wife team, including having offices in both their home and shop, and how their passion for the industry makes it feel less like work.
    • (00:11:55) How Keith and Liz find downtime as a couple, including taking time away from work and kids.
    • (00:12:40) How Keith and Liz met in tech school
    • (00:13:39) September 15th is a lucky day for marriage!
    • (00:16:07) How Keith and Liz have grown and evolved together over the years and how it is important to allow oneself to change.
    • (00:23:01) A conversation about Liz and Keith's pets!
    • (00:30:10) Keith talks about how he got into the training side of the industry through YouTube and how he uses social media to encourage technicians to attend training events.
    • (00:31:12) Keith discusses his upcoming presentation for a school career day, emphasizing the professional and high-tech aspects of the automotive industry.
    • (00:34:27) The importance of changing the public's perception of the automotive industry by dressing more professionally and emphasizing the use of gloves and clean hands.
    • (00:37:02) The importance of company culture in the automotive industry.
    • (00:39:10) Keith and Liz discuss the snacks and drinks they provide for their employees.
    • (00:43:13) The challenges of teaching electrical theory and how to make it more engaging for students.
    • (00:43:56) The guests emphasize the importance of attending training events and how it can improve a technician's skills and network.

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>
    Recorded Live at the TST Big Event 2023. Keith Perkins discusses his presentation at the TST Big Event on electrical theory and the challenges of balancing foundational knowledge with advanced concepts for a diverse audience. We also delved into Liz and Keith's relationship as a married couple who work together. They discussed their passion for their industry and how it doesn't feel like work. Bonus: find out how many animals they own!

    Keith and Liz Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Listen to Keith’s previous episode HERE.

    Show Notes

    • Watch Full Video HERE
    • (00:02:56) The challenges of teaching electrical theory
    • (00:06:38) The different types of food they tried at the TST Big Event
    • (00:08:48) Liz and Keith talk about their experience working together as a husband and wife team, including having offices in both their home and shop, and how their passion for the industry makes it feel less like work.
    • (00:11:55) How Keith and Liz find downtime as a couple, including taking time away from work and kids.
    • (00:12:40) How Keith and Liz met in tech school
    • (00:13:39) September 15th is a lucky day for marriage!
    • (00:16:07) How Keith and Liz have grown and evolved together over the years and how it is important to allow oneself to change.
    • (00:23:01) A conversation about Liz and Keith's pets!
    • (00:30:10) Keith talks about how he got into the training side of the industry through YouTube and how he uses social media to encourage technicians to attend training events.
    • (00:31:12) Keith discusses his upcoming presentation for a school career day, emphasizing the professional and high-tech aspects of the automotive industry.
    • (00:34:27) The importance of changing the public's perception of the automotive industry by dressing more professionally and emphasizing the use of gloves and clean hands.
    • (00:37:02) The importance of company culture in the automotive industry.
    • (00:39:10) Keith and Liz discuss the snacks and drinks they provide for their employees.
    • (00:43:13) The challenges of teaching electrical theory and how to make it more engaging for students.
    • (00:43:56) The guests emphasize the importance of attending training events and how it can improve a technician's skills and network.

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>    cdffd5d4-3cd7-4226-893c-a2301e3f8aafFri, 05 May 2023 00:15:00 -040045:49falsefull846846    May Market Update [E064] - Business By The NumbersMay Market Update [E064] - Business By The NumbersThis week Hunt talks about the recent Fed meeting, the impacts, and other factors affecting the current market.

    • How much impact is the recent Fed rate increase going to have on me?

    • What can we learn from the federal reserve that will shape how the rest of the year is going to unfold?

    • Is there a real possibility that the US could default on some of its debt and what would be the impacts of this?

    • Is a market correction inevitable and is that truly as bad as it sounds?

    Link for Chart: https://data.bls.gov/timeseries/JTS000000000000000JOL

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt talks about the recent Fed meeting, the impacts, and other factors affecting the current market.

    • How much impact is the recent Fed rate increase going to have on me?

    • What can we learn from the federal reserve that will shape how the rest of the year is going to unfold?

    • Is there a real possibility that the US could default on some of its debt and what would be the impacts of this?

    • Is a market correction inevitable and is that truly as bad as it sounds?

    Link for Chart: https://data.bls.gov/timeseries/JTS000000000000000JOL

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    09ecf2fe-b4f9-4e03-9562-881fb0767b09Thu, 04 May 2023 00:15:00 -040037:57falsebonus    Building Trust and Rapport: The Art of Being a Service Advisor [THA 326]Building Trust and Rapport: The Art of Being a Service Advisor
    "The service advisor is the face of the brand and the first point of contact for customers." Join our round table discussion as our panel shares their experiences and strategies of successful service advisors, highlighting the importance of communication skills, creating a positive customer experience, and building customer trust and rapport. It's also essential to be an educator rather than a salesman and help customers understand how to maintain their vehicles to avoid breakdowns. The discussion also emphasizes the need for investment in service advisor training and development.

    Courtney Archer, Service Advisor, Global Car Care, Wenatchee, Washington.

    Mike Elceser, Service Advisor, D&K Automotive Repair.

    Rena Rennebohm, CEO Empowered Advisor. Listen to Rena’s previous episodes HERE.

    Show Notes:

    • Watch Video Episode HERE
    • (00:03:11) The importance of tonality and creating a positive first impression when answering the phone to potential customers.
    • (00:05:31) Mike and Courtney discuss their different backgrounds and how they became service advisors.
    • (00:07:31) The important traits of a service advisor include listening, customer service, and technical knowledge.
    • (00:08:48) Mike and Rena discuss the importance of listening to customer concerns and solving their problems, rather than just focusing on the car repair.
    • (00:12:14) Courtney and Rena discuss the benefits of listening to calls with a coach, who can provide positive feedback and help advisors improve rather than just pointing out mistakes.
    • (00:17:40) The importance of phone communication in building trust and making sales, and how it is still the primary source of communication in most shops.
    • (00:19:15) Mike and Rena discuss the process they created for determining if a car needs more than just an oil change before the customer arrives, in order to set reasonable expectations and provide better service.
    • (00:20:41) Mike explains how asking simple questions like license plate and mileage can improve customer service by allowing them to schedule the car for necessary maintenance and speed up the process at the counter.
    • (00:21:49) Building relationships with customers and selling maintenance services to prolong the life of their vehicles.
    • (00:23:37) Being an educator rather than a salesperson as a service advisor.
    • (00:26:22) The use of inspections as a sales tool and the importance of guiding customers through the findings rather than just sending a text with pricing.
    • (00:28:51) Serving customers rather than just selling to them, and how to educate customers about their vehicle needs.
    • (00:31:50) Building trust with customers through empathy, rapport building, and being an educator rather than just a salesperson.
    • (00:33:22) Being honest with customers and admitting when you don't know something, and how this can actually build trust and confidence with customers.
    • (00:35:50) Service advisors need to be the person that customers trust and can ask for advice. They need to be a confidant and a friend to walk them through car repair.
    • (00:39:41) Investing in training creates a coaching and training environment that helps service advisors improve. It also creates an open-minded environment where everyone can share information and improve together.
    • (00:45:17) The importance of investing in service advisors through training, networking, and masterminding to improve the industry.

    Episode mention: "What Happens When The Phone Rings" HERE.

    Thanks to our Partners Shop-Ware and Delphi Technologies

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>
    "The service advisor is the face of the brand and the first point of contact for customers." Join our round table discussion as our panel shares their experiences and strategies of successful service advisors, highlighting the importance of communication skills, creating a positive customer experience, and building customer trust and rapport. It's also essential to be an educator rather than a salesman and help customers understand how to maintain their vehicles to avoid breakdowns. The discussion also emphasizes the need for investment in service advisor training and development.

    Courtney Archer, Service Advisor, Global Car Care, Wenatchee, Washington.

    Mike Elceser, Service Advisor, D&K Automotive Repair.

    Rena Rennebohm, CEO Empowered Advisor. Listen to Rena’s previous episodes HERE.

    Show Notes:

    • Watch Video Episode HERE
    • (00:03:11) The importance of tonality and creating a positive first impression when answering the phone to potential customers.
    • (00:05:31) Mike and Courtney discuss their different backgrounds and how they became service advisors.
    • (00:07:31) The important traits of a service advisor include listening, customer service, and technical knowledge.
    • (00:08:48) Mike and Rena discuss the importance of listening to customer concerns and solving their problems, rather than just focusing on the car repair.
    • (00:12:14) Courtney and Rena discuss the benefits of listening to calls with a coach, who can provide positive feedback and help advisors improve rather than just pointing out mistakes.
    • (00:17:40) The importance of phone communication in building trust and making sales, and how it is still the primary source of communication in most shops.
    • (00:19:15) Mike and Rena discuss the process they created for determining if a car needs more than just an oil change before the customer arrives, in order to set reasonable expectations and provide better service.
    • (00:20:41) Mike explains how asking simple questions like license plate and mileage can improve customer service by allowing them to schedule the car for necessary maintenance and speed up the process at the counter.
    • (00:21:49) Building relationships with customers and selling maintenance services to prolong the life of their vehicles.
    • (00:23:37) Being an educator rather than a salesperson as a service advisor.
    • (00:26:22) The use of inspections as a sales tool and the importance of guiding customers through the findings rather than just sending a text with pricing.
    • (00:28:51) Serving customers rather than just selling to them, and how to educate customers about their vehicle needs.
    • (00:31:50) Building trust with customers through empathy, rapport building, and being an educator rather than just a salesperson.
    • (00:33:22) Being honest with customers and admitting when you don't know something, and how this can actually build trust and confidence with customers.
    • (00:35:50) Service advisors need to be the person that customers trust and can ask for advice. They need to be a confidant and a friend to walk them through car repair.
    • (00:39:41) Investing in training creates a coaching and training environment that helps service advisors improve. It also creates an open-minded environment where everyone can share information and improve together.
    • (00:45:17) The importance of investing in service advisors through training, networking, and masterminding to improve the industry.

    Episode mention: "What Happens When The Phone Rings" HERE.

    Thanks to our Partners Shop-Ware and Delphi Technologies

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>    742e0aa9-eda3-4c60-a9da-7406bc75de04Thu, 04 May 2023 00:15:00 -040046:55falsefull326326    Dating Isn't Emotional Rehab with Margaret Light [E081] - Automotive Field TheoryDating Isn't Emotional Rehab with Margaret Light [E081] - Automotive Field Theory
  • Dating Isn't Emotional Rehab with Margaret Light

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Dating Isn't Emotional Rehab with Margaret Light

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    bfe1b1d4-f9bb-4e57-91fb-b32e94681a73Wed, 03 May 2023 00:15:00 -040001:11:10falsebonus    Your CRM May Be Lying To You With Justin Rae [E046] - The Auto Repair Marketing PodcastYour CRM May Be Lying To You With Justin Rae [E046] - The Auto Repair Marketing PodcastOne of the biggest complaints we hear from shop owners is they don’t trust the numbers from their CRM. They have good reason for this. In the world of marketing, we refer to the connection of dollars earned to the marketing channels that produced those dollars as “attribution”. This week we talk to Justin Rae, founder of Cinch CRM.  Justin talks with us about attribution and his passion for creating accurate numbers that the shop owner can trust.

    Talking Points

    • Attribution defined, and Justin’s history with creating trustworthy attribution
    • How long revenue be attributed to a single marketing action
    • Multi-channel attribution
    • The types of marketing actions can you give attribution to with a CRM

    How To Get In Touch with Cinch CRM

    Website - https://cinch.io/ 

    LinkedIn - https://www.linkedin.com/company/cinchplatform/ 

    Facebook - https://www.facebook.com/CinchPlatform/ 

    YouTube - https://www.youtube.com/@CinchPlatform 

    How To Get In Touch with Shop Marketing Pros

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    One of the biggest complaints we hear from shop owners is they don’t trust the numbers from their CRM. They have good reason for this. In the world of marketing, we refer to the connection of dollars earned to the marketing channels that produced those dollars as “attribution”. This week we talk to Justin Rae, founder of Cinch CRM.  Justin talks with us about attribution and his passion for creating accurate numbers that the shop owner can trust.

    Talking Points

    • Attribution defined, and Justin’s history with creating trustworthy attribution
    • How long revenue be attributed to a single marketing action
    • Multi-channel attribution
    • The types of marketing actions can you give attribution to with a CRM

    How To Get In Touch with Cinch CRM

    Website - https://cinch.io/ 

    LinkedIn - https://www.linkedin.com/company/cinchplatform/ 

    Facebook - https://www.facebook.com/CinchPlatform/ 

    YouTube - https://www.youtube.com/@CinchPlatform 

    How To Get In Touch with Shop Marketing Pros

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    73c49327-acf3-4830-9e4f-a9e066ae6516Wed, 03 May 2023 00:15:00 -040021:41falsebonus    From HVAC to Thermal System Management: Opportunities and Challenges [RR 845]From HVAC to Thermal System Management: Opportunities and ChallengesPeter Coll, President and COO, Mobile Air Climate Systems Association (MACS). Peter's previous episodes HERE

    Aaron Becker, President, AirSept. Aaron's previous episodes HERE

    Show Notes

    • Watch Full Video HERE
    • (00:03:47) The American Innovation and Manufacturing (AIM) Act, signed in December 2020, and how it affects Section 609, which deals with recovering and recycling refrigerant onsite at the point of service.
    • (00:04:53) Discussion of government regulations on refrigerants and compliance challenges.
    • (00:08:08) The impact and passing of Myron Stein, AirSept cofounder
    • (00:11:08) The history of AirSept
    • (00:12:26) Myron was recognized for his contributions to the industry with a Pioneer Award, and how he mentored and pushed others.
    • (00:13:52) The importance of having mentors and bouncing ideas off of trusted individuals.
    • (00:14:24) The importance of listening to learn and learning to listen is discussed, as well as the need to interpret what someone is saying in order to move the conversation forward.
    • (00:17:42) The importance of innovation and respectful debates in moving the industry forward, and the need for mutual respect in these conversations.
    • (00:20:40) Aaron and Peter discuss how they develop innovative products by listening and learning from the problems people are having in the industry.
    • (00:22:35) Peter talks about how the COVID-19 pandemic affected the supply chain and how they overcame the supply chain issues.
    • (00:27:12) The importance of inventing and developing in the automotive industry, including the use of existing materials and tools to prove a concept.
    • (00:28:30) HVAC in the automotive industry and the expanded role of thermal management in electric vehicles.
    • (00:32:21)The challenges of cooling electric vehicles and the need for more efficient technology.
    • (00:32:53) The potential for new technologies and opportunities in the electric vehicle market.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    Peter Coll, President and COO, Mobile Air Climate Systems Association (MACS). Peter's previous episodes HERE

    Aaron Becker, President, AirSept. Aaron's previous episodes HERE

    Show Notes

    • Watch Full Video HERE
    • (00:03:47) The American Innovation and Manufacturing (AIM) Act, signed in December 2020, and how it affects Section 609, which deals with recovering and recycling refrigerant onsite at the point of service.
    • (00:04:53) Discussion of government regulations on refrigerants and compliance challenges.
    • (00:08:08) The impact and passing of Myron Stein, AirSept cofounder
    • (00:11:08) The history of AirSept
    • (00:12:26) Myron was recognized for his contributions to the industry with a Pioneer Award, and how he mentored and pushed others.
    • (00:13:52) The importance of having mentors and bouncing ideas off of trusted individuals.
    • (00:14:24) The importance of listening to learn and learning to listen is discussed, as well as the need to interpret what someone is saying in order to move the conversation forward.
    • (00:17:42) The importance of innovation and respectful debates in moving the industry forward, and the need for mutual respect in these conversations.
    • (00:20:40) Aaron and Peter discuss how they develop innovative products by listening and learning from the problems people are having in the industry.
    • (00:22:35) Peter talks about how the COVID-19 pandemic affected the supply chain and how they overcame the supply chain issues.
    • (00:27:12) The importance of inventing and developing in the automotive industry, including the use of existing materials and tools to prove a concept.
    • (00:28:30) HVAC in the automotive industry and the expanded role of thermal management in electric vehicles.
    • (00:32:21)The challenges of cooling electric vehicles and the need for more efficient technology.
    • (00:32:53) The potential for new technologies and opportunities in the electric vehicle market.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    2bd4a76c-f9df-4bf9-a673-9cd41c609576Tue, 02 May 2023 00:15:00 -040036:37falsefull845845    Leadership Gold: Chapter 19 - Be A Connector [E110] - Chris Cotton Weekly BlitzLeadership Gold: Chapter 19 - Be A Connector [E110] - Chris Cotton Weekly BlitzThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    In this podcast episode, I discuss chapter 19 of John Maxwell's Leadership Gold Book, "Be a Connector, Not Just a Climber." As I go through the episode, I explain the differences between climbers and connectors in terms of their mindset and approach to leadership, and stress the importance of balancing both in leadership. I also provide tips on how to become a better connector, such as taking time to connect with people relationally and defining your purpose. My aim with this episode is to help independent auto repair shop owners become successful business owners by opening their minds to new ideas and putting them in charge of their future.

    Auto Leap shop management software: 00:00:14

    Leadership Gold book by John Maxwell: 00:01:03

    Application exercises for Leadership Gold book: 00:01:12 and 00:07:46

    Traits of climbers and connectors: 00:02:58 and 00:06:49


    Don't forget to rate and review us!


    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair

    ]]>    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    In this podcast episode, I discuss chapter 19 of John Maxwell's Leadership Gold Book, "Be a Connector, Not Just a Climber." As I go through the episode, I explain the differences between climbers and connectors in terms of their mindset and approach to leadership, and stress the importance of balancing both in leadership. I also provide tips on how to become a better connector, such as taking time to connect with people relationally and defining your purpose. My aim with this episode is to help independent auto repair shop owners become successful business owners by opening their minds to new ideas and putting them in charge of their future.

    Auto Leap shop management software: 00:00:14

    Leadership Gold book by John Maxwell: 00:01:03

    Application exercises for Leadership Gold book: 00:01:12 and 00:07:46

    Traits of climbers and connectors: 00:02:58 and 00:06:49


    Don't forget to rate and review us!


    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair

    ]]>    47403cfc-3b2e-4922-a2cd-1374899d1841Mon, 01 May 2023 00:15:00 -040013:09falsebonus    Toxic Cultures, Leaders and Team Members [AW 155]Toxic Cultures, Leaders and Team Members
    As leaders, we all know that culture is important, but how often do we take the time to really analyze and shape it? Culture is the company's personality, starting with the leadership team. Michael Smith discusses the significance of culture and offers advice on how to become a better leader. However, toxic culture can hold a company back. Michael advises leaders to identify toxic elements and people in their company and take action to eliminate them. He emphasizes that leaders must be held accountable for the core values and purpose of the company, and they must take action to ensure that the company's culture aligns with these values.

    Michael Smith, Managing Partner, Herzberg Smith and Co, Michael Smith’s previous episodes HERE

    Show Notes:  

    • Watch Full Video: HERE
    • (00:03:07) The Number of Shops in the Industry is Shrinking. Michael Smith discusses the number of shops in the automotive aftermarket industry and how it is shrinking due to consolidation.
    • (00:05:41) Culture Starts with the Leadership Team.
    • (00:07:12) Advice on Becoming a Better Leader and Finding the Purpose of the Business.
    • (00:08:52) Starting a Culture. The importance of core values and purpose in building a strong culture from day one.
    • (00:10:47) Assessing Your Culture. Methods for analyzing and assessing the current state of a company's culture, including surveys and AI data collection.
    • (00:13:06) Eliminating Toxicity. Strategies for identifying and addressing toxic elements within a company's culture, including difficult decisions about high-producing but toxic employees.
    • (00:15:56) Importance of culture. Michael Smith emphasizes the importance of culture in the automotive aftermarket industry and how it starts with the leadership team.
    • (00:19:08) The power of coaching and networking.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>
    As leaders, we all know that culture is important, but how often do we take the time to really analyze and shape it? Culture is the company's personality, starting with the leadership team. Michael Smith discusses the significance of culture and offers advice on how to become a better leader. However, toxic culture can hold a company back. Michael advises leaders to identify toxic elements and people in their company and take action to eliminate them. He emphasizes that leaders must be held accountable for the core values and purpose of the company, and they must take action to ensure that the company's culture aligns with these values.

    Michael Smith, Managing Partner, Herzberg Smith and Co, Michael Smith’s previous episodes HERE

    Show Notes:  

    • Watch Full Video: HERE
    • (00:03:07) The Number of Shops in the Industry is Shrinking. Michael Smith discusses the number of shops in the automotive aftermarket industry and how it is shrinking due to consolidation.
    • (00:05:41) Culture Starts with the Leadership Team.
    • (00:07:12) Advice on Becoming a Better Leader and Finding the Purpose of the Business.
    • (00:08:52) Starting a Culture. The importance of core values and purpose in building a strong culture from day one.
    • (00:10:47) Assessing Your Culture. Methods for analyzing and assessing the current state of a company's culture, including surveys and AI data collection.
    • (00:13:06) Eliminating Toxicity. Strategies for identifying and addressing toxic elements within a company's culture, including difficult decisions about high-producing but toxic employees.
    • (00:15:56) Importance of culture. Michael Smith emphasizes the importance of culture in the automotive aftermarket industry and how it starts with the leadership team.
    • (00:19:08) The power of coaching and networking.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    b554b676-2a66-470a-86d3-1dc540df3866Sat, 29 Apr 2023 00:15:00 -040023:06falsefull155155    Fueling Your Business: Tips for Increasing Profitability and Developing Processes [RR 844]Fueling Your Business: Tips for Increasing Profitability and Developing Processes

    As always, thanks for listening, and don't forget to subscribe to our podcast for more great content.

    "Networking is not about just connecting people. It's about connecting people with people, people with ideas, and people with opportunities." - Michele Jennae

    Kent Bullard, COO, The Institute. Listen to Kent’s other episodes HERE.

    Cecil Bullard, President of the Institute for Automotive Business Excellence. Listen to Cecil’s previous episodes HERE.

    Show Notes

    • Watch Full Video HERE
    • (00:01:11) Recap of the Institute's Summit in St. Petersburg
    • (00:07:03) Speed Dating with Vendors at the Summit
    • (00:10:33) Networking and Giving Back: The importance of networking and giving back to the industry.
    • (00:11:55) Raise Your Labor Rate: The undervaluation of the industry and the need to raise labor rates is discussed, with a suggestion to raise rates by $10 and inform other shops in the area.
    • (00:18:24) Importance of Exceptional Customer Service
    • (00:22:27) Coaching methodologies and assessments
    • (00:26:31) Developing Processes: The importance of identifying and documenting processes in a business, and how to start creating processes.
    • (00:28:01) Writing Processes: The process of writing processes, including starting with workflow, identifying lost build hours, and breaking down processes into smaller, manageable steps.
    • (00:31:29) Implementing Processes: The importance of training employees on processes, and how to ensure that processes are being followed correctly. They also emphasize the need for ongoing review and revision of processes.
    • (00:36:25) Selling a Business: The process of selling a business and the importance of having systems and processes in place to make it a sellable business. It is recommended to plan for a period of five to seven years to get the business in shape for sale.
    • (00:37:31) Factors Considered by Buyers: The factors that buyers consider when purchasing a business, including cash flow, property ownership, and profitability over a period of three years. It is important to have consistent growth and profitability over this period to make the business attractive to buyers.
    • (00:39:05) Myths about Coaching: two myths about coaching: that you can't raise your labor rate and that you can't afford a coach.
    • (00:42:09) Improving Net Profit: Ways to improve net profit, including raising labor rates, improving inspections, and working on sales skills.
    • (00:45:07) Benefits of Business Coaching: The benefits of working with a business coach, including building wealth and making minor changes that can compound over time.

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>

    As always, thanks for listening, and don't forget to subscribe to our podcast for more great content.

    "Networking is not about just connecting people. It's about connecting people with people, people with ideas, and people with opportunities." - Michele Jennae

    Kent Bullard, COO, The Institute. Listen to Kent’s other episodes HERE.

    Cecil Bullard, President of the Institute for Automotive Business Excellence. Listen to Cecil’s previous episodes HERE.

    Show Notes

    • Watch Full Video HERE
    • (00:01:11) Recap of the Institute's Summit in St. Petersburg
    • (00:07:03) Speed Dating with Vendors at the Summit
    • (00:10:33) Networking and Giving Back: The importance of networking and giving back to the industry.
    • (00:11:55) Raise Your Labor Rate: The undervaluation of the industry and the need to raise labor rates is discussed, with a suggestion to raise rates by $10 and inform other shops in the area.
    • (00:18:24) Importance of Exceptional Customer Service
    • (00:22:27) Coaching methodologies and assessments
    • (00:26:31) Developing Processes: The importance of identifying and documenting processes in a business, and how to start creating processes.
    • (00:28:01) Writing Processes: The process of writing processes, including starting with workflow, identifying lost build hours, and breaking down processes into smaller, manageable steps.
    • (00:31:29) Implementing Processes: The importance of training employees on processes, and how to ensure that processes are being followed correctly. They also emphasize the need for ongoing review and revision of processes.
    • (00:36:25) Selling a Business: The process of selling a business and the importance of having systems and processes in place to make it a sellable business. It is recommended to plan for a period of five to seven years to get the business in shape for sale.
    • (00:37:31) Factors Considered by Buyers: The factors that buyers consider when purchasing a business, including cash flow, property ownership, and profitability over a period of three years. It is important to have consistent growth and profitability over this period to make the business attractive to buyers.
    • (00:39:05) Myths about Coaching: two myths about coaching: that you can't raise your labor rate and that you can't afford a coach.
    • (00:42:09) Improving Net Profit: Ways to improve net profit, including raising labor rates, improving inspections, and working on sales skills.
    • (00:45:07) Benefits of Business Coaching: The benefits of working with a business coach, including building wealth and making minor changes that can compound over time.

    Thanks to our Partners, AAPEX and NAPA TRACS.

    Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

    NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

          ]]>    e0f30142-28bf-4131-bde7-c8dd6ac6d202Fri, 28 Apr 2023 00:15:00 -040046:37falsefull844844    Where Did all the Cash Go? [E063] - Business By The NumbersWhere Did all the Cash Go? [E063] - Business By The NumbersThis week Hunt talks about the most significant missing link between his clients that make money (rich people) and have money (wealthy people)

    • Is there a relationship between how much money someone makes and how much money they actually have?

    • What is your personal ratio, and how can you improve it?

    • If you have never saved money, how can you start setting yourself up to be more responsible in the future?

    • Is debt something to be avoided, or can you actually leverage debt to save more money?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt talks about the most significant missing link between his clients that make money (rich people) and have money (wealthy people)

    • Is there a relationship between how much money someone makes and how much money they actually have?

    • What is your personal ratio, and how can you improve it?

    • If you have never saved money, how can you start setting yourself up to be more responsible in the future?

    • Is debt something to be avoided, or can you actually leverage debt to save more money?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    c097973d-8b9f-45cd-8017-6659a2957946Thu, 27 Apr 2023 00:15:00 -040036:50falsebonus    Flat Out with the Flat Rate Master Mike Berg [E080] - Automotive Field TheoryFlat Out with the Flat Rate Master Mike Berg [E080] - Automotive Field Theory
  • Life Changing Event
  • Flat Rate Master YouTube Channel
  • Fiscal Responsibility
  • Mentoring
  • Personal Care

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Life Changing Event
  • Flat Rate Master YouTube Channel
  • Fiscal Responsibility
  • Mentoring
  • Personal Care

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    bb401760-45a5-4fe5-a9ea-dfe32610c617Wed, 26 Apr 2023 00:15:00 -040038:44falsebonus    Phone Skills Amplify Your Marketing With Cecil Bullard [E045] - The Auto Repair Marketing PodcastPhone Skills Amplify Your Marketing With Cecil Bullard [E045] - The Auto Repair Marketing PodcastMarketing can do a lot to bring new leads to your auto repair shop, but it’s up to the people answering the phones to turn them into customers. We’ve seen quite a few times where one of our clients says their marketing isn’t working, but the numbers don’t lie. Their marketing was working but their phone skills were just plain bad. Good marketing with poor phone skills equals wasted money. Our guest today is Cecil Bullard from the Institute for Automotive Business Excellence. Cecil teaches phone skills to service advisors that make a tremendous positive impact on the shops they serve. Cecil shares some of his knowledge of how to turn shoppers into clients for life.

    Talking Points

    • There is a point where marketing is handed off to sales
    • How to you set the tone for the phone call
    • What to do when someone calls asking for a price
    • How to handle callers who think they are calling the dealership or another shop?
    • What to do with price shoppers
    • How to handle it when you’re on a call and get another call
    • What to do when you’re on a call and you get a walk-in
    • What information you should get from a caller
    • How to ask for the appointment

    How To Get In Touch with The Institute

    Website - https://www.wearetheinstitute.com/ 

    Online training - https://www.gearforshops.com/ 

    Facebook - https://www.facebook.com/Iforabe 

    How To Get In Touch with Shop Marketing Pros

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    Marketing can do a lot to bring new leads to your auto repair shop, but it’s up to the people answering the phones to turn them into customers. We’ve seen quite a few times where one of our clients says their marketing isn’t working, but the numbers don’t lie. Their marketing was working but their phone skills were just plain bad. Good marketing with poor phone skills equals wasted money. Our guest today is Cecil Bullard from the Institute for Automotive Business Excellence. Cecil teaches phone skills to service advisors that make a tremendous positive impact on the shops they serve. Cecil shares some of his knowledge of how to turn shoppers into clients for life.

    Talking Points

    • There is a point where marketing is handed off to sales
    • How to you set the tone for the phone call
    • What to do when someone calls asking for a price
    • How to handle callers who think they are calling the dealership or another shop?
    • What to do with price shoppers
    • How to handle it when you’re on a call and get another call
    • What to do when you’re on a call and you get a walk-in
    • What information you should get from a caller
    • How to ask for the appointment

    How To Get In Touch with The Institute

    Website - https://www.wearetheinstitute.com/ 

    Online training - https://www.gearforshops.com/ 

    Facebook - https://www.facebook.com/Iforabe 

    How To Get In Touch with Shop Marketing Pros

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    9d8349c7-d1a3-4e75-9b5b-7b46006e8a8bWed, 26 Apr 2023 00:15:00 -040048:59falsebonus    How EOS (Entrepreneurial Operating System) Changed My Business [THA 325]How EOS (Entrepreneurial Operating System) Changed My Business
    AJ Nealey, Jennifer Hulbert, and Carl Hutchinson discuss their experiences with implementing EOS (Entrepreneurial Operating System) in their businesses. They highlight the benefits of EOS, such as increased accountability, better communication, and improved productivity.

    AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE

    Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Facilitator for the Institute for Automotive Business Excellence. Carl Hutchinson, Complete Automotive, Springfield, MO. Listen to Carl’s previous episodes HERE

    Show Notes:

    • Watch Video Episode HERE
    • (00:00:33 - 00:04:54) Experiences with implementing EOS in business and the benefits it has brought
    • (00:02:27 - 00:03:15) Creating a classroom page on the website with modules that can be used for team training in the EOS Classroom Modules
    • (00:04:55 - 00:05:16) The challenges of implementing EOS, including the need to change the whole mindset of how businesses are run
    • (00:05:48) The key components of EOS, including vision, people, data, issues, process, and traction in the key components of EOS
    • (00:07:18) The importance of the people component of EOS, including core values, expected behaviors, and the people analyzer tool
    • (00:10:02) The benefits of networking with other industries at the EOS conference and how it helps to sharpen their tools in the toolbox
    • (00:13:43) How EOS can be implemented on a smaller scale without the need for an implementer
    • (00:15:35) Experiences with implementing EOS in businesses and how it has led to significant growth
    • (00:18:09) The importance of identifying and addressing the five dysfunctions of a team, including trust, fear of conflict, commitment, and accountability
    • (00:24:10) The speakers discuss the relationship between the visionary and integrator roles in a business, as outlined in the book "Rocket Fuel"
    • (00:25:36) The importance of encouraging the free flow of information and ideas within a company, and how to address issues and frustrations
    • (00:27:20) The use of software, such as Traction Tools and EOS One
    • (00:28:51) The different types of meetings, including leadership and departmental meetings
    • (00:29:57) The L10 meetings
    • (00:32:10) The importance of transparency and avoiding silos in businesses
    • (00:33:43) The importance of empowering employees to make decisions and share knowledge within the organization
    • (00:34:32) The importance of creating a safe environment for employees to share their frustrations and ideas
    • (00:35:18) The concept of "rocks" or goals in EOS, and how they are used to set targets for the company and individual positions
    • (00:39:20) The importance of quarterly conversations with employees
    • All books mentioned on our podcasts: https://remarkableresults.biz/books
    • EOS Podcast Collection

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>
    AJ Nealey, Jennifer Hulbert, and Carl Hutchinson discuss their experiences with implementing EOS (Entrepreneurial Operating System) in their businesses. They highlight the benefits of EOS, such as increased accountability, better communication, and improved productivity.

    AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE

    Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Facilitator for the Institute for Automotive Business Excellence. Carl Hutchinson, Complete Automotive, Springfield, MO. Listen to Carl’s previous episodes HERE

    Show Notes:

    • Watch Video Episode HERE
    • (00:00:33 - 00:04:54) Experiences with implementing EOS in business and the benefits it has brought
    • (00:02:27 - 00:03:15) Creating a classroom page on the website with modules that can be used for team training in the EOS Classroom Modules
    • (00:04:55 - 00:05:16) The challenges of implementing EOS, including the need to change the whole mindset of how businesses are run
    • (00:05:48) The key components of EOS, including vision, people, data, issues, process, and traction in the key components of EOS
    • (00:07:18) The importance of the people component of EOS, including core values, expected behaviors, and the people analyzer tool
    • (00:10:02) The benefits of networking with other industries at the EOS conference and how it helps to sharpen their tools in the toolbox
    • (00:13:43) How EOS can be implemented on a smaller scale without the need for an implementer
    • (00:15:35) Experiences with implementing EOS in businesses and how it has led to significant growth
    • (00:18:09) The importance of identifying and addressing the five dysfunctions of a team, including trust, fear of conflict, commitment, and accountability
    • (00:24:10) The speakers discuss the relationship between the visionary and integrator roles in a business, as outlined in the book "Rocket Fuel"
    • (00:25:36) The importance of encouraging the free flow of information and ideas within a company, and how to address issues and frustrations
    • (00:27:20) The use of software, such as Traction Tools and EOS One
    • (00:28:51) The different types of meetings, including leadership and departmental meetings
    • (00:29:57) The L10 meetings
    • (00:32:10) The importance of transparency and avoiding silos in businesses
    • (00:33:43) The importance of empowering employees to make decisions and share knowledge within the organization
    • (00:34:32) The importance of creating a safe environment for employees to share their frustrations and ideas
    • (00:35:18) The concept of "rocks" or goals in EOS, and how they are used to set targets for the company and individual positions
    • (00:39:20) The importance of quarterly conversations with employees
    • All books mentioned on our podcasts: https://remarkableresults.biz/books
    • EOS Podcast Collection

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>    ca87ea6d-eb72-4edd-ae5d-6e03d1cebd59Wed, 26 Apr 2023 00:15:00 -040048:41falsefull325325    Streamlining Workflow: Shop-Ware’s New TechApp for Technicians [RR 843]Streamlining Workflow: Shop-Ware's New TechApp for TechniciansCarolyn Coquillette, Earthling Automotive, San Francisco, CA. She’s also the Founder and CEO of Shop-Ware. Listen to Carolyn’s other episodes HERE.

    Show Notes

    • Watch Full Video Episode HERE
    • (00:00:25) Carolyn Coquillette discusses the features and benefits of Shop-Ware's new mobile application called TechApp, designed specifically for technicians to manage their work more efficiently.
    • (00:02:10) Carolyn Coquillette explains the features of TechApp, including reviewing assigned jobs, tracking time, clocking in and out, and documenting findings and results of work through a mobile interface.
    • (00:13:02) Carolyn Coquillette discusses the process of building a mobile app, including the importance of prioritization and the challenges of handling thousands of requests simultaneously.
    • (00:14:36) The power of engineering in software development and how it is often taken for granted by users.
    • (00:16:09) Shop-Ware prioritizes feedback from users and it influences their product roadmap, including the development of their new mobile application called TechApp.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    Carolyn Coquillette, Earthling Automotive, San Francisco, CA. She’s also the Founder and CEO of Shop-Ware. Listen to Carolyn’s other episodes HERE.

    Show Notes

    • Watch Full Video Episode HERE
    • (00:00:25) Carolyn Coquillette discusses the features and benefits of Shop-Ware's new mobile application called TechApp, designed specifically for technicians to manage their work more efficiently.
    • (00:02:10) Carolyn Coquillette explains the features of TechApp, including reviewing assigned jobs, tracking time, clocking in and out, and documenting findings and results of work through a mobile interface.
    • (00:13:02) Carolyn Coquillette discusses the process of building a mobile app, including the importance of prioritization and the challenges of handling thousands of requests simultaneously.
    • (00:14:36) The power of engineering in software development and how it is often taken for granted by users.
    • (00:16:09) Shop-Ware prioritizes feedback from users and it influences their product roadmap, including the development of their new mobile application called TechApp.

    Thanks to our Partner, NAPA AUTO CARE

    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    97590ad8-0abf-4285-bbd5-3af3f9c4271cTue, 25 Apr 2023 00:15:00 -040020:46falsefull843843    Maximizing Efficiency in Auto Repair Shops with Autoflow's Craig O'Neill [E109] - Chris Cotton Weekly BlitzMaximizing Efficiency in Auto Repair Shops with Autoflow's Craig O'Neill [E109] - Chris Cotton Weekly BlitzThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    In this podcast episode, Coach Chris Cotton from Autofix Auto Shop Coaching interviews Craig O'Neill from Autoflow, formerly known as Autotext.me, about the company's name change and their personal experiences.

    They discuss their favorite superheroes, morning routines, and reading habits. Craig talks about his job at Autoflow and how the company is helping auto repair shops streamline their operations and increase profits. They also discuss the challenges technicians face in digital vehicle inspections and the lack of universal language in the automotive industry. Autoflow's reporting and marketing systems are highlighted as key tools in helping auto shops maximize their productivity and efficiency.

    Introduction [00:00:03] Coach Chris introduces the podcast and thanks AutoLeap for their support.

    Autoflow name change [00:01:21] Coach Chris and Craig O'Neill discuss the name change from Autotext.me to Autoflow and share their experiences with the company.

    Autoflow merch [00:02:03] Coach Chris and Craig O'Neill talk about the first-ever Autoflow business card and the company's pens.

    Childhood memories [00:02:25] Coach Chris asks Craig O'Neill about his favorite superhero growing up and what he wanted to be when he grew up.

    Reading habits [00:04:25] Coach Chris asks Craig O'Neill about his favorite way to unwind and what book he is currently reading.

    Morning routine [00:05:29] Coach Chris asks Craig O'Neill about his morning routine and what he does first thing in the morning.

    Craig O'Neill's job at Autoflow [00:06:58] Craig O'Neill talks about his job at Autoflow and why the company changed its name from Autotext.me.

    AutoFlow's focus and brand transition [00:07:22] AutoFlow's communication platform for auto repair shops, workflow efficiency, and digital vehicle inspections. The reason for the brand transition from Autotechme.

    VP of Training at AutoFlow [00:09:29] Craig O'Neill's role as VP of Training at AutoFlow, the importance of client success, and the challenges of introducing new technology to busy auto repair shops.

    Opportunities in the auto industry [00:12:20] The limitless opportunities in the auto industry, the need to attract talent, and the misconception that it's a dead-end industry.

    Dealership model [00:15:09] Discussion on the dealership model and its flaws, including the focus on selling new cars and the need for a middleman between the manufacturer and the client.

    Industry goals [00:19:08] Craig O'Neill's goals for the industry, including the need to value knowledge and expertise, and the importance of separating the customer from their vehicle during assessments.

    Digital Vehicle Inspections [00:22:48] The challenges of introducing digital vehicle inspections and how to value technicians' time and knowledge.

    Transitioning from Free to Profitable Inspections [00:23:56] How Autoflow empowers shops to turn inspections into a part of their profit center and the importance of sharing knowledge.

    Industry's Bad Self-Image [00:25:08] The negative self-image of the auto repair industry and how it affected pricing strategies and customer relationships.

    Struggles of Independent Auto Repair Shops [00:26:24] The lack of technological advancement and coaching in the industry, leading to the closure of many independent auto repair shops.

    Autoflow's Workflow and Status Updates [00:29:58] An overview of Autoflow's suite of products, with a focus on workflow and status updates via text message.

    Workflow Status Updates [00:30:54] Discussion on how workflow status updates can reduce disruptions and improve communication with customers.

    Digital Inspection Suite [00:32:11] Autoflow's digital inspection suite and how it can make inspections more efficient and effective.

    Pre-Purchase Inspections [00:34:59] The importance of pre-purchase inspections and how shops can market them to customers.

    Specialty Shops [00:36:08] The benefits of specialty shops and how they can improve their operations.

    Comprehensive Pre-Purchase Inspections [00:37:22] Examples of comprehensive pre-purchase inspections and how they can benefit both customers and shops.

    Inspection Standards [00:38:22] Discussion on the need for universal language and defined standards for inspections in the automotive industry.

    Licensing Requirements [00:39:09] Comparison of licensing requirements for cutting hair versus working on cars in different states.

    Michigan Certification Test [00:39:28] Craig's experience with the outdated Michigan certification test for brakes and the need for up-to-date testing.

    ASE Test [00:40:56] Comparison of the Michigan certification test and the up-to-date ASE test.

    Bay Watcher [00:42:17] Explanation of Bay Watcher, a camera system that tracks vehicles in and out of bays and provides metrics for bay efficiency.

    Reporting and Bay Capacity [00:45:01] Discussion on the importance of reporting and how it helps identify bay capacity and technician productivity.

    Diagnostic Time and Alarming [00:46:06] The issue of losing diagnostic time and how Autoflow alerts service advisors and technicians when work orders go over the build time.

    Marketing Module [00:49:20] Autoflow's upcoming marketing module that allows for drip campaigns, text blasts, and review management.

    Smart DVI [00:50:30] Autoflow's plan to introduce a smart DVI later this year that will make it more intuitive for technicians.

    Upcoming Events [00:51:23] Autoflow's plans to attend upcoming events such as ASTE and Worldpac, and the presence of their sales reps at the ATE show.

    Regional Training and Expo [00:51:46] Craig and Chris discuss upcoming regional training and the Sunrise Expo in Phoenix.

    Final Thoughts on the Industry [00:52:34] Craig shares his thoughts on the importance of understanding the "why" behind working in the auto industry.

    Autoflow Contact Information [00:53:47] Craig shares how to reach Autoflow for more information and training sessions.

    Closing Remarks [00:54:09] Chris thanks Craig for being on the show and reminds listeners to keep working towards their goals.

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    ]]>    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    In this podcast episode, Coach Chris Cotton from Autofix Auto Shop Coaching interviews Craig O'Neill from Autoflow, formerly known as Autotext.me, about the company's name change and their personal experiences.

    They discuss their favorite superheroes, morning routines, and reading habits. Craig talks about his job at Autoflow and how the company is helping auto repair shops streamline their operations and increase profits. They also discuss the challenges technicians face in digital vehicle inspections and the lack of universal language in the automotive industry. Autoflow's reporting and marketing systems are highlighted as key tools in helping auto shops maximize their productivity and efficiency.

    Introduction [00:00:03] Coach Chris introduces the podcast and thanks AutoLeap for their support.

    Autoflow name change [00:01:21] Coach Chris and Craig O'Neill discuss the name change from Autotext.me to Autoflow and share their experiences with the company.

    Autoflow merch [00:02:03] Coach Chris and Craig O'Neill talk about the first-ever Autoflow business card and the company's pens.

    Childhood memories [00:02:25] Coach Chris asks Craig O'Neill about his favorite superhero growing up and what he wanted to be when he grew up.

    Reading habits [00:04:25] Coach Chris asks Craig O'Neill about his favorite way to unwind and what book he is currently reading.

    Morning routine [00:05:29] Coach Chris asks Craig O'Neill about his morning routine and what he does first thing in the morning.

    Craig O'Neill's job at Autoflow [00:06:58] Craig O'Neill talks about his job at Autoflow and why the company changed its name from Autotext.me.

    AutoFlow's focus and brand transition [00:07:22] AutoFlow's communication platform for auto repair shops, workflow efficiency, and digital vehicle inspections. The reason for the brand transition from Autotechme.

    VP of Training at AutoFlow [00:09:29] Craig O'Neill's role as VP of Training at AutoFlow, the importance of client success, and the challenges of introducing new technology to busy auto repair shops.

    Opportunities in the auto industry [00:12:20] The limitless opportunities in the auto industry, the need to attract talent, and the misconception that it's a dead-end industry.

    Dealership model [00:15:09] Discussion on the dealership model and its flaws, including the focus on selling new cars and the need for a middleman between the manufacturer and the client.

    Industry goals [00:19:08] Craig O'Neill's goals for the industry, including the need to value knowledge and expertise, and the importance of separating the customer from their vehicle during assessments.

    Digital Vehicle Inspections [00:22:48] The challenges of introducing digital vehicle inspections and how to value technicians' time and knowledge.

    Transitioning from Free to Profitable Inspections [00:23:56] How Autoflow empowers shops to turn inspections into a part of their profit center and the importance of sharing knowledge.

    Industry's Bad Self-Image [00:25:08] The negative self-image of the auto repair industry and how it affected pricing strategies and customer relationships.

    Struggles of Independent Auto Repair Shops [00:26:24] The lack of technological advancement and coaching in the industry, leading to the closure of many independent auto repair shops.

    Autoflow's Workflow and Status Updates [00:29:58] An overview of Autoflow's suite of products, with a focus on workflow and status updates via text message.

    Workflow Status Updates [00:30:54] Discussion on how workflow status updates can reduce disruptions and improve communication with customers.

    Digital Inspection Suite [00:32:11] Autoflow's digital inspection suite and how it can make inspections more efficient and effective.

    Pre-Purchase Inspections [00:34:59] The importance of pre-purchase inspections and how shops can market them to customers.

    Specialty Shops [00:36:08] The benefits of specialty shops and how they can improve their operations.

    Comprehensive Pre-Purchase Inspections [00:37:22] Examples of comprehensive pre-purchase inspections and how they can benefit both customers and shops.

    Inspection Standards [00:38:22] Discussion on the need for universal language and defined standards for inspections in the automotive industry.

    Licensing Requirements [00:39:09] Comparison of licensing requirements for cutting hair versus working on cars in different states.

    Michigan Certification Test [00:39:28] Craig's experience with the outdated Michigan certification test for brakes and the need for up-to-date testing.

    ASE Test [00:40:56] Comparison of the Michigan certification test and the up-to-date ASE test.

    Bay Watcher [00:42:17] Explanation of Bay Watcher, a camera system that tracks vehicles in and out of bays and provides metrics for bay efficiency.

    Reporting and Bay Capacity [00:45:01] Discussion on the importance of reporting and how it helps identify bay capacity and technician productivity.

    Diagnostic Time and Alarming [00:46:06] The issue of losing diagnostic time and how Autoflow alerts service advisors and technicians when work orders go over the build time.

    Marketing Module [00:49:20] Autoflow's upcoming marketing module that allows for drip campaigns, text blasts, and review management.

    Smart DVI [00:50:30] Autoflow's plan to introduce a smart DVI later this year that will make it more intuitive for technicians.

    Upcoming Events [00:51:23] Autoflow's plans to attend upcoming events such as ASTE and Worldpac, and the presence of their sales reps at the ATE show.

    Regional Training and Expo [00:51:46] Craig and Chris discuss upcoming regional training and the Sunrise Expo in Phoenix.

    Final Thoughts on the Industry [00:52:34] Craig shares his thoughts on the importance of understanding the "why" behind working in the auto industry.

    Autoflow Contact Information [00:53:47] Craig shares how to reach Autoflow for more information and training sessions.

    Closing Remarks [00:54:09] Chris thanks Craig for being on the show and reminds listeners to keep working towards their goals.

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    ]]>    73c643d3-696e-444a-8a88-a8702f03b0f1Mon, 24 Apr 2023 00:15:00 -040046:57falsebonus    Consistency and Common Sense Trumps Trendiness [AW 154]Consistency and Common Sense Trumps Trendiness

    Andy Bizub emphasizes the importance of common sense and listening in the automotive industry. It's essential to be open to new ideas and ways of doing things while maintaining consistent business practices and providing real value to employees. By listening to employees and encouraging them to share their thoughts and insights, businesses can thrive and succeed in the ever-evolving industry.

    Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE.

    Show Notes:  
    • Watch Full Video: HERE
    • (00:03:36) The importance of common sense in decision-making and how it can be imparted to employees.
    • (00:05:42) The brain drain in the industry and the need for sustainable employee benefits.
    • (00:08:25) The importance of training and how Andy has implemented daily training sessions at Midwest Performance Cars.
    • (00:12:35) Andy emphasizes the importance of consistency in decision-making, staying honest, and following through. He also shares advice from his father-in-law on creating achievable and sustainable bonus plans.
    • (00:15:11) The importance of listening to gain common sense
    • (00:16:24) Andy explains how he encourages his employees to listen to each other and how he learns from them.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

    ]]>

    Andy Bizub emphasizes the importance of common sense and listening in the automotive industry. It's essential to be open to new ideas and ways of doing things while maintaining consistent business practices and providing real value to employees. By listening to employees and encouraging them to share their thoughts and insights, businesses can thrive and succeed in the ever-evolving industry.

    Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE.

    Show Notes:  
    • Watch Full Video: HERE
    • (00:03:36) The importance of common sense in decision-making and how it can be imparted to employees.
    • (00:05:42) The brain drain in the industry and the need for sustainable employee benefits.
    • (00:08:25) The importance of training and how Andy has implemented daily training sessions at Midwest Performance Cars.
    • (00:12:35) Andy emphasizes the importance of consistency in decision-making, staying honest, and following through. He also shares advice from his father-in-law on creating achievable and sustainable bonus plans.
    • (00:15:11) The importance of listening to gain common sense
    • (00:16:24) Andy explains how he encourages his employees to listen to each other and how he learns from them.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

    ]]>    e04f2cec-e5b4-46c7-b381-8735562469cbSat, 22 Apr 2023 00:15:00 -040019:37falsefull154154    Unlocking Technician Earning Potential [RR 842]Unlocking Technician Earning PotentialJustin Kidd, iScan Technical Support Manager. IndustryAttends.Com

    David Macholz, Trainer, Technical Training Program, WORLDPAC, Inc, Academic Chair, Suffolk County Community College. Dave’s previous episodes HERE.

    Show Notes

    • Watch Full Video Episode HERE
    • (00:02:30 - 00:03:37) The challenges faced by the automotive industry in terms of technician retention and the importance of certification.
    • (00:04:19 - 00:06:17) Dave talks about his research on the relationship between automotive certifications and earnings potential, and the need to change the perception of the industry and promote it as a high-tech profession.
    • (00:07:46) Discussion on the recent announcement of funding for EV charging infrastructure by the Department of Energy.
    • (00:10:02) Importance of embracing new technology, formal education, training programs, and certification pathways to keep up with the increasing complexity of cars.
    • (00:11:09) Slow rollout of EV programs in schools due to difficulty obtaining EVs and safety concerns. The need to replace the existing curriculum with new courses.
    • (00:17:21) Industry Attends (IndustryAttends.Com), a website that provides a single non-biased place for the automotive industry to find training and education events and how it can help technicians and shop owners plan ahead and budget for the year.
    • (00:21:32) How to get involved in a college advisory board and how community colleges need guidance and support from the industry.
    • (00:22:31) Industry Attends, a free platform to post training events, and how to promote them through social media and email lists.
    • (00:26:43) The history of ASE certification

    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>    Justin Kidd, iScan Technical Support Manager. IndustryAttends.Com

    David Macholz, Trainer, Technical Training Program, WORLDPAC, Inc, Academic Chair, Suffolk County Community College. Dave’s previous episodes HERE.

    Show Notes

    • Watch Full Video Episode HERE
    • (00:02:30 - 00:03:37) The challenges faced by the automotive industry in terms of technician retention and the importance of certification.
    • (00:04:19 - 00:06:17) Dave talks about his research on the relationship between automotive certifications and earnings potential, and the need to change the perception of the industry and promote it as a high-tech profession.
    • (00:07:46) Discussion on the recent announcement of funding for EV charging infrastructure by the Department of Energy.
    • (00:10:02) Importance of embracing new technology, formal education, training programs, and certification pathways to keep up with the increasing complexity of cars.
    • (00:11:09) Slow rollout of EV programs in schools due to difficulty obtaining EVs and safety concerns. The need to replace the existing curriculum with new courses.
    • (00:17:21) Industry Attends (IndustryAttends.Com), a website that provides a single non-biased place for the automotive industry to find training and education events and how it can help technicians and shop owners plan ahead and budget for the year.
    • (00:21:32) How to get involved in a college advisory board and how community colleges need guidance and support from the industry.
    • (00:22:31) Industry Attends, a free platform to post training events, and how to promote them through social media and email lists.
    • (00:26:43) The history of ASE certification

    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>    870fbcde-0bd8-4d9e-944e-c84a99071593Fri, 21 Apr 2023 00:15:00 -040028:11falsefull842842    Can I Expense That? Should I? [E062] - Business By The NumbersCan I Expense That? Should I? [E062] - Business By The NumbersThis week Hunt covers a listener request regarding grey-area expenses that can be deducted by your business, but should they always be?

    • What does the IRS look at on my expenses if I was ever to be audited?

    • How does satisfying the requirement of "ordinary and necessary" expenses for my business shift my possible deductions?

    • How am I taxed if I buy a personal asset from myself for my business?

    • What are some downfalls to going overboard in writing off expenses in my business that affect me in the short term and long term?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt covers a listener request regarding grey-area expenses that can be deducted by your business, but should they always be?

    • What does the IRS look at on my expenses if I was ever to be audited?

    • How does satisfying the requirement of "ordinary and necessary" expenses for my business shift my possible deductions?

    • How am I taxed if I buy a personal asset from myself for my business?

    • What are some downfalls to going overboard in writing off expenses in my business that affect me in the short term and long term?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    9a881771-b4e7-4c28-93c4-d62f68b60b7cThu, 20 Apr 2023 00:15:00 -040046:47falsebonus    Why Dressing Professionally Matters in the Shop and Beyond [THA 324]Why Dressing Professionally Matters in the Shop and Beyond
    As a customer, have you ever walked into a business and been put off by the unkempt appearance of the employees or the disarray of the business? If so, you're not alone. Join our panel as they discuss the importance of professionalism in the automotive industry and how it can impact customer trust, employee morale, and overall success. We should expect nothing less than a professional appearance and attitude from those in the automotive industry, and we should continue to project that image to the public.

    Kevin and Renae Oswald, Oswald’s Service, Idaho Falls and Rexburg, Idaho.

    Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE.

    Show Notes:

    • Watch Video Episode HERE
    • (00:03:19) The panel discusses the importance of dressing professionally in the automotive industry, both at conferences and in the shop, and the impact of a professional image on customers and the public in terms of the Importance of Professional Image.
    • (00:05:07) Kevin Oswald talks about having all employees in uniform, including technicians, service advisors, and managers, and the importance of maintaining a professional look
    • (00:00:01) Carm Capriotto introduces the topic of dressing for success and the importance of representing your brand professionally, both at conferences and in the public eye
    • (00:09:21) The panel talks about the importance of dressing professionally to be treated professionally and the impact of a professional appearance on customers i
    • (00:11:28) The panel discusses how a professional appearance impacts customer perception of the quality of work and the importance of having a professional-looking shop to attract customers in Customer Perception.
    • (00:19:28) The benefits of participating in networking groups outside of the automotive industry
    • (00:21:40) The importance of having a dress code policy and maintaining a professional appearance, including facial hair.
    • (00:29:05) The importance of dressing for success by creating a brand through uniforms
    • (00:39:05) Renae Oswald encourages more women to be involved in the industry and to give their perspective, especially as consumers and owners

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>
    As a customer, have you ever walked into a business and been put off by the unkempt appearance of the employees or the disarray of the business? If so, you're not alone. Join our panel as they discuss the importance of professionalism in the automotive industry and how it can impact customer trust, employee morale, and overall success. We should expect nothing less than a professional appearance and attitude from those in the automotive industry, and we should continue to project that image to the public.

    Kevin and Renae Oswald, Oswald’s Service, Idaho Falls and Rexburg, Idaho.

    Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE.

    Show Notes:

    • Watch Video Episode HERE
    • (00:03:19) The panel discusses the importance of dressing professionally in the automotive industry, both at conferences and in the shop, and the impact of a professional image on customers and the public in terms of the Importance of Professional Image.
    • (00:05:07) Kevin Oswald talks about having all employees in uniform, including technicians, service advisors, and managers, and the importance of maintaining a professional look
    • (00:00:01) Carm Capriotto introduces the topic of dressing for success and the importance of representing your brand professionally, both at conferences and in the public eye
    • (00:09:21) The panel talks about the importance of dressing professionally to be treated professionally and the impact of a professional appearance on customers i
    • (00:11:28) The panel discusses how a professional appearance impacts customer perception of the quality of work and the importance of having a professional-looking shop to attract customers in Customer Perception.
    • (00:19:28) The benefits of participating in networking groups outside of the automotive industry
    • (00:21:40) The importance of having a dress code policy and maintaining a professional appearance, including facial hair.
    • (00:29:05) The importance of dressing for success by creating a brand through uniforms
    • (00:39:05) Renae Oswald encourages more women to be involved in the industry and to give their perspective, especially as consumers and owners

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>    308876c5-0b8a-4188-b6df-d61d60bc00e7Thu, 20 Apr 2023 00:15:00 -040040:41falsefull324324    "Skydiving and Diagnostics, But Not at the Same Time" with Keith Perkins [E079] - Automotive Field Theory"Skydiving and Diagnostics, But Not at the Same Time" with Keith Perkins [E079] - Automotive Field Theory
  • Scan tools
  • People holding the scan tools
  • Die on the Hill you Train on
  • Skydiving and processes

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Scan tools
  • People holding the scan tools
  • Die on the Hill you Train on
  • Skydiving and processes

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    3018e4aa-c47c-456f-851b-af97db273b40Wed, 19 Apr 2023 00:15:00 -040055:33falsebonus    Pros On The Road - Spring 2023 [E044] - The Auto Repair Marketing PodcastPros On The Road - Spring 2023 [E044] - The Auto Repair Marketing PodcastIf you know Kim and Brian, you know we run the wheels off of our motorhome. In usual fashion, we have another big trip coming up, and this time we’re headed to California. In this episode, we don’t even mention marketing. We talk about auto repair shops, but nothing that will help you in your business. This is simply a peek into one of our trips, what we’re doing, and a bit about how we plan our travels and stays. We hope you’ll listen in and get to know us a little better. Who knows… we may stop in at your shop during one of our upcoming travels!

    Thanks to our partner, RepairPal. Visit the Web HERE

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com

    ]]>    If you know Kim and Brian, you know we run the wheels off of our motorhome. In usual fashion, we have another big trip coming up, and this time we’re headed to California. In this episode, we don’t even mention marketing. We talk about auto repair shops, but nothing that will help you in your business. This is simply a peek into one of our trips, what we’re doing, and a bit about how we plan our travels and stays. We hope you’ll listen in and get to know us a little better. Who knows… we may stop in at your shop during one of our upcoming travels!

    Thanks to our partner, RepairPal. Visit the Web HERE

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com

    ]]>    f9dfbac6-d9d4-41eb-8d4c-2f23ae0a30d0Wed, 19 Apr 2023 00:15:00 -040016:59falsebonus    Protecting Gross Profit: The Emotional Intelligence Approach [RR 841]Protecting Gross Profit: The Emotional Intelligence ApproachDan Taylor, Senior Business Advisor, Transformers Institute

    Show Notes
    • Watch Full Video Episode
    • Protecting Gross Profit [00:00:43] Dan Taylor discusses how emotional intelligence can be used to understand why organizations struggle to meet their GP goals.
    • The Importance of EQ [00:01:23]
    • Identifying the Problem [00:03:02]
    • The Three Players [00:03:41] Dan Taylor explains the three players involved in protecting GP: the individual, the client, and the organization.
    • Triple Win [00:04:18] Dan Taylor discusses the importance of achieving a triple win for the client, the organization, and the individual.
    • Emotional Intelligence and the Five Major Emotions [00:07:18] Dan Taylor explains how emotional intelligence plays a role in protecting gross profit margins and discusses the five major emotions: mad, sad, glad, guilt, and fear.
    • The Role of Shame and Perfectionism [00:09:04] Dan Taylor talks about the role of shame and perfectionism in high performers and how it relates to interactions with clients.
    • Assessing Emotions [00:11:08] Dan Taylor discusses the appropriateness, accuracy, amplitude, and longevity of emotions and how to evaluate and understand them.
    • Different Emotions [00:13:19] Dan Taylor discusses different emotions that can arise in the automotive industry, including sadness, happiness, fear, and guilt.
    • Client Needs [00:15:31] Dan Taylor talks about the importance of understanding client needs, including the desire to be heard, valued, and cared for, and how empathy plays a role in building trust and engagement.
    • Competing on Trust [00:17:03] Dan Taylor emphasizes the importance of competing on trust, relationship, and experience rather than price.
    • Customer Needs [00:20:19] Dan Taylor lists the different needs that customers have, such as feeling heard, valued, safe, and educated.
    • Transactional vs. Consultative Selling [00:21:28]
    • Gross Profit and Self-Value [00:22:14] Dan Taylor emphasizes the importance of gross profit for the financial health of the organization, and how it relates to self-value and self-worth.
    • Cognitive Dissonance and Pricing [00:24:30] Dan Taylor talks about cognitive dissonance and how it affects service advisors' beliefs about pricing, and how it can be bridged to focus on the relationship with the customer instead of the price.
    • Intersecting Factors [00:27:40] Dan Taylor explains the three factors that intersect to create a healthy environment for protecting gross profit: understanding and controlling emotions, authentic expression of empathy, and balancing workflow.
    • Sabotaging Gross Profit [00:27:40] Dan Taylor discusses common ways that businesses sabotage their own gross profit, including talking too much, failing to adjust the game plan, and not setting expectations with clients.
    • Charge a Fair Rate [00:28:50] Dan Taylor emphasizes the importance of feeling worthy of charging a fair and equitable rate for services provided to clients.
    • Consultative Mindset [00:30:02] Dan Taylor discusses the importance of a consultative mindset in sales and the benefits of relationship selling.

    Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
    ]]>    Dan Taylor, Senior Business Advisor, Transformers Institute

    Show Notes
    • Watch Full Video Episode
    • Protecting Gross Profit [00:00:43] Dan Taylor discusses how emotional intelligence can be used to understand why organizations struggle to meet their GP goals.
    • The Importance of EQ [00:01:23]
    • Identifying the Problem [00:03:02]
    • The Three Players [00:03:41] Dan Taylor explains the three players involved in protecting GP: the individual, the client, and the organization.
    • Triple Win [00:04:18] Dan Taylor discusses the importance of achieving a triple win for the client, the organization, and the individual.
    • Emotional Intelligence and the Five Major Emotions [00:07:18] Dan Taylor explains how emotional intelligence plays a role in protecting gross profit margins and discusses the five major emotions: mad, sad, glad, guilt, and fear.
    • The Role of Shame and Perfectionism [00:09:04] Dan Taylor talks about the role of shame and perfectionism in high performers and how it relates to interactions with clients.
    • Assessing Emotions [00:11:08] Dan Taylor discusses the appropriateness, accuracy, amplitude, and longevity of emotions and how to evaluate and understand them.
    • Different Emotions [00:13:19] Dan Taylor discusses different emotions that can arise in the automotive industry, including sadness, happiness, fear, and guilt.
    • Client Needs [00:15:31] Dan Taylor talks about the importance of understanding client needs, including the desire to be heard, valued, and cared for, and how empathy plays a role in building trust and engagement.
    • Competing on Trust [00:17:03] Dan Taylor emphasizes the importance of competing on trust, relationship, and experience rather than price.
    • Customer Needs [00:20:19] Dan Taylor lists the different needs that customers have, such as feeling heard, valued, safe, and educated.
    • Transactional vs. Consultative Selling [00:21:28]
    • Gross Profit and Self-Value [00:22:14] Dan Taylor emphasizes the importance of gross profit for the financial health of the organization, and how it relates to self-value and self-worth.
    • Cognitive Dissonance and Pricing [00:24:30] Dan Taylor talks about cognitive dissonance and how it affects service advisors' beliefs about pricing, and how it can be bridged to focus on the relationship with the customer instead of the price.
    • Intersecting Factors [00:27:40] Dan Taylor explains the three factors that intersect to create a healthy environment for protecting gross profit: understanding and controlling emotions, authentic expression of empathy, and balancing workflow.
    • Sabotaging Gross Profit [00:27:40] Dan Taylor discusses common ways that businesses sabotage their own gross profit, including talking too much, failing to adjust the game plan, and not setting expectations with clients.
    • Charge a Fair Rate [00:28:50] Dan Taylor emphasizes the importance of feeling worthy of charging a fair and equitable rate for services provided to clients.
    • Consultative Mindset [00:30:02] Dan Taylor discusses the importance of a consultative mindset in sales and the benefits of relationship selling.

    Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
    ]]>    79861250-ce35-42ee-b307-39deb5b64b13Tue, 18 Apr 2023 00:15:00 -040031:41falsefull841841    Auto Shop Owners: Building Wealth Beyond the Business [E108] - Chris Cotton Weekly BlitzAuto Shop Owners: Building Wealth Beyond the Business [E108] - Chris Cotton Weekly BlitzThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    In this podcast episode, Coach Chris Cotton and Hunt Demarest of Paar Melis (https://paarmelis.com/) discuss what to do with surplus money when a shop owner is not interested in buying more shops. They emphasize the importance of investing wisely and aligning investments with personal goals, as well as considering the time commitment involved in different investment opportunities. They suggest that investing in commercial real estate, such as buying the building that the shop already occupies, can be a good option for generating passive income. They also stress the importance of having reserves and not putting all of one's investments into speculative ventures. Overall, the speakers stress the importance of investing surplus money in a way that aligns with one's goals and values, and that can generate passive income for the future.

    Introduction [00:00:02] Coach Chris Cotton introduces himself and the podcast episode topic.

    Investing Surplus Money [00:00:59] The speakers discuss the importance of investing surplus money and the tendency of some shop owners to spend all their profits on personal expenses rather than investing in their business or other opportunities.


    Different Investment Opportunities [00:02:50] The speakers discuss different investment opportunities and the importance of considering the time commitment involved in each opportunity.


    Auto Repair Shop Investment [00:06:10] The speakers discuss the profitability of auto repair shops as an investment opportunity and the time commitment involved in owning a repair shop.


    Investing with Time and Money [00:06:54] The speakers discuss the importance of investing in a way that aligns with one's goals and the value of considering the time commitment involved in different investment opportunities.


    Real Estate Investing [00:08:29] The speakers discuss the benefits of real estate investing, particularly in owner-occupied properties, and how it can provide both monthly cash flow and long-term appreciation.


    Self-Rentals and Fair Market Value [00:11:43] The speakers discuss the potential tax benefits and pitfalls of self-rentals, and the importance of considering fair market value when setting rental rates to avoid devaluing the business.


    Investing surplus money [00:14:47] The importance of investing surplus money in a way that aligns with one's goals and the value of considering the time commitment involved in different investment opportunities.


    Shifting mindset of business [00:16:07] Shifting the mindset of a business from generating money for personal use to generating money for investment, using the business to generate cash for investing.


    Matching return on investment [00:19:15] Matching up return on investment with investment goals and being mindful of risks, making sure investment strategies and risks match up to timeline and how much money is needed.


    Common investment opportunities [00:21:03] Common investment opportunities for shop owners, including buying commercial real estate, multi-family rentals, and storage units.


    Investing in another shop [00:21:52] Discussion on why investing in another shop may not be the best option and the benefits of having an investment portfolio.


    Importance of having reserves [00:23:02] The importance of having reserves in case of unexpected expenses or downturns in the market.


    Risk vs reward in investing [00:24:30] Discussion on the risk and reward of investing in real estate and the importance of having liquid investments.


    Peace of mind in investing [00:27:01] The value of having peace of mind in investing and the benefits of having a financial advisor.


    Benefits of investing in the market [00:27:33] Discussion on the benefits of investing in the market and the power of compound interest.


    Investing in alignment with goals [00:28:55] Importance of considering goals before investing, whether it's for more time or money, and how to calculate the necessary investment.


    ROI and time commitment [00:30:40] ROI breakdown and the importance of considering time and tax benefits when investing.


    Different investment strategies for different goals [00:32:23] The importance of creating a personalized investment plan that aligns with individual goals and objectives.


    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    ]]>    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    In this podcast episode, Coach Chris Cotton and Hunt Demarest of Paar Melis (https://paarmelis.com/) discuss what to do with surplus money when a shop owner is not interested in buying more shops. They emphasize the importance of investing wisely and aligning investments with personal goals, as well as considering the time commitment involved in different investment opportunities. They suggest that investing in commercial real estate, such as buying the building that the shop already occupies, can be a good option for generating passive income. They also stress the importance of having reserves and not putting all of one's investments into speculative ventures. Overall, the speakers stress the importance of investing surplus money in a way that aligns with one's goals and values, and that can generate passive income for the future.

    Introduction [00:00:02] Coach Chris Cotton introduces himself and the podcast episode topic.

    Investing Surplus Money [00:00:59] The speakers discuss the importance of investing surplus money and the tendency of some shop owners to spend all their profits on personal expenses rather than investing in their business or other opportunities.


    Different Investment Opportunities [00:02:50] The speakers discuss different investment opportunities and the importance of considering the time commitment involved in each opportunity.


    Auto Repair Shop Investment [00:06:10] The speakers discuss the profitability of auto repair shops as an investment opportunity and the time commitment involved in owning a repair shop.


    Investing with Time and Money [00:06:54] The speakers discuss the importance of investing in a way that aligns with one's goals and the value of considering the time commitment involved in different investment opportunities.


    Real Estate Investing [00:08:29] The speakers discuss the benefits of real estate investing, particularly in owner-occupied properties, and how it can provide both monthly cash flow and long-term appreciation.


    Self-Rentals and Fair Market Value [00:11:43] The speakers discuss the potential tax benefits and pitfalls of self-rentals, and the importance of considering fair market value when setting rental rates to avoid devaluing the business.


    Investing surplus money [00:14:47] The importance of investing surplus money in a way that aligns with one's goals and the value of considering the time commitment involved in different investment opportunities.


    Shifting mindset of business [00:16:07] Shifting the mindset of a business from generating money for personal use to generating money for investment, using the business to generate cash for investing.


    Matching return on investment [00:19:15] Matching up return on investment with investment goals and being mindful of risks, making sure investment strategies and risks match up to timeline and how much money is needed.


    Common investment opportunities [00:21:03] Common investment opportunities for shop owners, including buying commercial real estate, multi-family rentals, and storage units.


    Investing in another shop [00:21:52] Discussion on why investing in another shop may not be the best option and the benefits of having an investment portfolio.


    Importance of having reserves [00:23:02] The importance of having reserves in case of unexpected expenses or downturns in the market.


    Risk vs reward in investing [00:24:30] Discussion on the risk and reward of investing in real estate and the importance of having liquid investments.


    Peace of mind in investing [00:27:01] The value of having peace of mind in investing and the benefits of having a financial advisor.


    Benefits of investing in the market [00:27:33] Discussion on the benefits of investing in the market and the power of compound interest.


    Investing in alignment with goals [00:28:55] Importance of considering goals before investing, whether it's for more time or money, and how to calculate the necessary investment.


    ROI and time commitment [00:30:40] ROI breakdown and the importance of considering time and tax benefits when investing.


    Different investment strategies for different goals [00:32:23] The importance of creating a personalized investment plan that aligns with individual goals and objectives.


    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    ]]>    350960de-293c-48d6-93fd-e8a8bf8f835cMon, 17 Apr 2023 00:15:00 -040033:22falsebonus    Closed All 10 Locations for Company Summit [AW 153]Closed All 10 Locations for Company Summit

    Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE

    Show Notes:  
    • Watch Full Video: HERE
    • Purpose of the company meeting [00:03:28]
    • Differentiation [00:03:49] Matt Lachowitzer talks about the importance of differentiation and how they brought in a speaker to help their team think about how they can differentiate themselves from other businesses.
    • Communication tools [00:05:23]
    • Shutting down the business for a company meeting [00:07:23]
    • Training Breakout Sessions [00:09:29] Matt talks about the different breakout sessions they had during the training event, including technician training classes and service advisor and manager training.
    • Feedback and Extracurricular Activities [00:13:36]
    • Customer Lifecycle and Experience [00:17:36]
    • FORD [00:18:41] Matt explains the FORD acronym, which stands for Family, Occupation, Recreation, and Dreams, and how his company uses it to build relationships with customers.
    • Company Culture [00:20:39] Matt emphasizes the importance of company culture and how it has led him to start his own coaching company, Hammer Consulting.
    • Rockstar of the Month [00:20:48] Matt talks about his company's Rockstar of the Month award, given to team members who embody the company's culture and attitude.
    • Importance of Establishing Culture [00:23:53] Carm and Matt discuss the importance of establishing a company culture and how it can be done through small efforts like showing employees that you care.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

    ]]>

    Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE

    Show Notes:  
    • Watch Full Video: HERE
    • Purpose of the company meeting [00:03:28]
    • Differentiation [00:03:49] Matt Lachowitzer talks about the importance of differentiation and how they brought in a speaker to help their team think about how they can differentiate themselves from other businesses.
    • Communication tools [00:05:23]
    • Shutting down the business for a company meeting [00:07:23]
    • Training Breakout Sessions [00:09:29] Matt talks about the different breakout sessions they had during the training event, including technician training classes and service advisor and manager training.
    • Feedback and Extracurricular Activities [00:13:36]
    • Customer Lifecycle and Experience [00:17:36]
    • FORD [00:18:41] Matt explains the FORD acronym, which stands for Family, Occupation, Recreation, and Dreams, and how his company uses it to build relationships with customers.
    • Company Culture [00:20:39] Matt emphasizes the importance of company culture and how it has led him to start his own coaching company, Hammer Consulting.
    • Rockstar of the Month [00:20:48] Matt talks about his company's Rockstar of the Month award, given to team members who embody the company's culture and attitude.
    • Importance of Establishing Culture [00:23:53] Carm and Matt discuss the importance of establishing a company culture and how it can be done through small efforts like showing employees that you care.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

    ]]>    a0f424ab-19f0-4149-b332-4311d56b0f94Sat, 15 Apr 2023 00:15:00 -040024:41falsefull153153    Crush Your Fears and Build a Sustainable Business [RR 840]Crush Your Fears and Build a Sustainable BusinessMaryann, Small Biz Vantage. Maryann's previous episodes HERE.

    Show Notes
    • Watch Full Video Episode
    • The Importance of Overcoming Fear [00:01:38]
    • The Three Keys to a Thriving Business [00:04:00]
    • Delegating Tasks and Empowering the Team [00:06:25] The fear of delegating tasks and the importance of empowering the team to grow and develop the business.
    • Overcoming fear and the benefits of running a profitable, sustainable, and enjoyable business [00:07:41] The fear of losing relevancy, and the benefits of running a profitable, sustainable, and enjoyable business.
    • The importance of enjoying what you do [00:09:50] The importance of enjoying what you do and how it can fuel you instead of draining you.
    • Fears associated with making the business enjoyable [00:13:28] The fears associated with stepping into the owner role, focusing on the owner role, messaging, and building and nurturing relationships.
    • Facing the Fear of Leadership [00:18:40] Overcoming the fear of leadership, delegation, and prioritizing tasks to become a better owner and leader.
    • Money Stories [00:22:02] The impact of personal money stories on being profitable and overcoming the fear of raising labor rates.
    • Importance of Networking [00:26:13] The importance of finding local networking groups and mentorship programs to help improve and grow your business.
    • Personal and Business Growth [00:28:47] The importance of personal growth and how it can lead to business growth, as well as the benefits of taking notes and prioritizing tasks.
    • Overcoming fear [00:30:09] The importance of facing fears and how imposter syndrome affects business owners.
    • Business growth [00:30:59] The business grows as the owners grow.

    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>    Maryann, Small Biz Vantage. Maryann's previous episodes HERE.

    Show Notes
    • Watch Full Video Episode
    • The Importance of Overcoming Fear [00:01:38]
    • The Three Keys to a Thriving Business [00:04:00]
    • Delegating Tasks and Empowering the Team [00:06:25] The fear of delegating tasks and the importance of empowering the team to grow and develop the business.
    • Overcoming fear and the benefits of running a profitable, sustainable, and enjoyable business [00:07:41] The fear of losing relevancy, and the benefits of running a profitable, sustainable, and enjoyable business.
    • The importance of enjoying what you do [00:09:50] The importance of enjoying what you do and how it can fuel you instead of draining you.
    • Fears associated with making the business enjoyable [00:13:28] The fears associated with stepping into the owner role, focusing on the owner role, messaging, and building and nurturing relationships.
    • Facing the Fear of Leadership [00:18:40] Overcoming the fear of leadership, delegation, and prioritizing tasks to become a better owner and leader.
    • Money Stories [00:22:02] The impact of personal money stories on being profitable and overcoming the fear of raising labor rates.
    • Importance of Networking [00:26:13] The importance of finding local networking groups and mentorship programs to help improve and grow your business.
    • Personal and Business Growth [00:28:47] The importance of personal growth and how it can lead to business growth, as well as the benefits of taking notes and prioritizing tasks.
    • Overcoming fear [00:30:09] The importance of facing fears and how imposter syndrome affects business owners.
    • Business growth [00:30:59] The business grows as the owners grow.

    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>    62a7faeb-4819-428c-b0ef-df237d9d8dc6Fri, 14 Apr 2023 00:15:00 -040031:37falsefull840840    Denny's Auto - 4 day work week [E061] - Business By The NumbersDenny's Auto - 4 day work week [E061] - Business By The NumbersThis week Hunt sits down with Mitch Moncur of Denny's Auto in Utah to discuss the takeaways from moving to a 4-day work week.

    • What are some of the most significant changes you noticed with your team since you moved to a 4-day work week?

    • Any negative feedback from customers by reducing the number of days open?

    • Is this something that you believe will allow you to retain or attract new team members?

    • Have there been any unintended consequences from moving to the 4-day work week?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt sits down with Mitch Moncur of Denny's Auto in Utah to discuss the takeaways from moving to a 4-day work week.

    • What are some of the most significant changes you noticed with your team since you moved to a 4-day work week?

    • Any negative feedback from customers by reducing the number of days open?

    • Is this something that you believe will allow you to retain or attract new team members?

    • Have there been any unintended consequences from moving to the 4-day work week?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    c2f61423-4580-4e24-bc76-c5d10adb1312Thu, 13 Apr 2023 00:15:00 -040035:18falsebonus    Alignments Taking Longer: Are We Charging Enough? [THA 323]Alignments Taking Longer: Are We Charging Enough?
    The automotive industry constantly evolves, with new technology and safety features being added to vehicles each year.  Are you investing in technology and education to stay competitive and provide quality service to customers? In this episode, we discuss the importance of charging enough for alignments and educating customers on the need for calibration and maintenance to ensure their safety on the road.

    Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE.

    Joe Hanson, Gordie’s Garage, Roseville, MI. Listen to Joe’s previous episodes HERE.

    Justin Allen, Manufacture’s Rep, Hunter Engineering Company

    Show Notes:

    • Watch Video Episode HERE
    • Alignments! Rates, Numbers and ROI [THA 303]
    • Selling alignments as maintenance [00:05:57] Discussion on the importance of selling alignments as maintenance service
    • The use of Hunter Lane Check [00:06:23]
    • The importance of printouts and pictures [00:07:28] Discussion on whether consumers need printouts or pictures of alignment results to believe they need an alignment.
    • Alignment as an Opportunity [00:08:31] Discussion on the high demand for alignment services and the opportunity it presents for business owners and customers.
    • Educating Customers and Shop Owners [00:09:32]
    • Alignment Inspection and Safety [00:10:20]
    • Proper Alignment Techniques and Training [00:10:59]
    • Charging for Alignments [00:12:23]
    • Educating Service Advisors [00:13:58] The importance of having talented service advisors who have been trained properly to work through different levels and tiers of alignment.
    • Teaching the Next Generation [00:15:23] The opportunity to bring in the next generation and teach them about alignment technology and how to properly service ADAS and calibrate targets.
    • Hunter Net System [00:16:24] Hunter Engineering's online system for accessing visual aids and data on car safety system alignment.
    • Importance of Proper Alignment [00:18:56] Proper alignment is crucial for safety and avoiding costly mistakes.
    • Alignment as a Profitable Service [00:20:17] Alignments should be profitable on their own, not just as a supplementary service.
    • Recalibrating Steering Angle Sensor [00:24:01]
    • ADAS Calibration [00:25:32]
    • Preparing for Newer Vehicles [00:27:15] Importance of understanding the complexity of newer vehicles and the potential cost of alignments, especially with ADAS technology.
    • High-Tech Industry [00:33:21] Discussion on the high-tech nature of the automotive industry and the responsibility of repair shops to educate customers on the importance of calibration and maintenance.
    • Moving away from two-wheel alignment [00:37:42] Discussion on the need to move away from two-wheel alignment and the importance of educating clients on the purpose of alignment.
    • Alignment equipment frustration [00:38:40]
    • Customer experience and professionalism [00:39:37]
    • Challenges of technician training [00:40:50]
    • Shift towards multi-shop ownership [00:42:17]
    • ROI of Alignment Machine [00:44:19] Discussion on the ROI of the Hunter Lane Check alignment machine.
    • Embracing Technology [00:46:23] The importance of embracing technology and investing in the future of the automotive industry

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>
    The automotive industry constantly evolves, with new technology and safety features being added to vehicles each year.  Are you investing in technology and education to stay competitive and provide quality service to customers? In this episode, we discuss the importance of charging enough for alignments and educating customers on the need for calibration and maintenance to ensure their safety on the road.

    Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE.

    Joe Hanson, Gordie’s Garage, Roseville, MI. Listen to Joe’s previous episodes HERE.

    Justin Allen, Manufacture’s Rep, Hunter Engineering Company

    Show Notes:

    • Watch Video Episode HERE
    • Alignments! Rates, Numbers and ROI [THA 303]
    • Selling alignments as maintenance [00:05:57] Discussion on the importance of selling alignments as maintenance service
    • The use of Hunter Lane Check [00:06:23]
    • The importance of printouts and pictures [00:07:28] Discussion on whether consumers need printouts or pictures of alignment results to believe they need an alignment.
    • Alignment as an Opportunity [00:08:31] Discussion on the high demand for alignment services and the opportunity it presents for business owners and customers.
    • Educating Customers and Shop Owners [00:09:32]
    • Alignment Inspection and Safety [00:10:20]
    • Proper Alignment Techniques and Training [00:10:59]
    • Charging for Alignments [00:12:23]
    • Educating Service Advisors [00:13:58] The importance of having talented service advisors who have been trained properly to work through different levels and tiers of alignment.
    • Teaching the Next Generation [00:15:23] The opportunity to bring in the next generation and teach them about alignment technology and how to properly service ADAS and calibrate targets.
    • Hunter Net System [00:16:24] Hunter Engineering's online system for accessing visual aids and data on car safety system alignment.
    • Importance of Proper Alignment [00:18:56] Proper alignment is crucial for safety and avoiding costly mistakes.
    • Alignment as a Profitable Service [00:20:17] Alignments should be profitable on their own, not just as a supplementary service.
    • Recalibrating Steering Angle Sensor [00:24:01]
    • ADAS Calibration [00:25:32]
    • Preparing for Newer Vehicles [00:27:15] Importance of understanding the complexity of newer vehicles and the potential cost of alignments, especially with ADAS technology.
    • High-Tech Industry [00:33:21] Discussion on the high-tech nature of the automotive industry and the responsibility of repair shops to educate customers on the importance of calibration and maintenance.
    • Moving away from two-wheel alignment [00:37:42] Discussion on the need to move away from two-wheel alignment and the importance of educating clients on the purpose of alignment.
    • Alignment equipment frustration [00:38:40]
    • Customer experience and professionalism [00:39:37]
    • Challenges of technician training [00:40:50]
    • Shift towards multi-shop ownership [00:42:17]
    • ROI of Alignment Machine [00:44:19] Discussion on the ROI of the Hunter Lane Check alignment machine.
    • Embracing Technology [00:46:23] The importance of embracing technology and investing in the future of the automotive industry

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>    3e51868e-d80b-4858-8d7d-3f4c351988b0Thu, 13 Apr 2023 00:15:00 -040048:55falsefull323323    Industry Cynicism with Zack McClain and Jeff Barnes [E078] - Automotive Field TheoryIndustry Cynicism with Zack McClain and Jeff Barnes [E078] - Automotive Field Theory
  • Thoughts of leaving the profession
  • Running the industry down, or blowing in way up (and out of proportion)
  • Is education the answer?
  • Reaching outside our echochamber

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Thoughts of leaving the profession
  • Running the industry down, or blowing in way up (and out of proportion)
  • Is education the answer?
  • Reaching outside our echochamber

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    ae3e892b-8a9e-4bd9-996c-0163e0a31db7Wed, 12 Apr 2023 00:15:00 -040001:01:57falsebonus    Prioritizing Marketing on Properties that You Own [E043] - The Auto Repair Marketing PodcastPrioritizing Marketing on Properties that You Own [E043] - The Auto Repair Marketing PodcastIn this world of cancel culture and tech giants that have more money than god, and literally don’t need you - it’s more important than ever to build marketing assets on platforms that you own. In this episode we give examples of ways people have lost marketing opportunities to this real problem, including us, and places you should be investing so that you always have marketing options that will work for you.

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    In this world of cancel culture and tech giants that have more money than god, and literally don’t need you - it’s more important than ever to build marketing assets on platforms that you own. In this episode we give examples of ways people have lost marketing opportunities to this real problem, including us, and places you should be investing so that you always have marketing options that will work for you.

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    47ad8a3a-deca-4550-a53a-eb618e52d56dWed, 12 Apr 2023 00:15:00 -040020:22falsebonus    Mastering the Art of Dealing with Difficult Customers [RR 839]Mastering the Art of Dealing with Difficult CustomersBill Haas, Haas Performance Consulting, Bill’s previous episodes HERE.

    Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE. Show Notes
    • Difficult customers [00:02:04] The different types of difficult customers, how they affect the business, and how to identify warning signs.
    • Strategies for dealing with difficult customers [00:03:21] Including not taking it personally, avoiding defensiveness, and providing opportunities for customers to tell their story.
    • Differentiating between difficult and upset customers [00:05:54]
    • Empowering Employees [00:07:11] Discussion on the importance of empowering employees to handle difficult customers
    • Coaching Difficult Customers [00:08:49] The benefits of listening to recorded calls to coach employees on how to handle difficult customers, and the importance of asking the right questions to understand their concerns.
    • Dealing with Demanding Customers [00:09:23]
    • Control and Frustration [00:13:40] Discussion on how difficult customers often want to be in control of the situation and how frustration can lead to difficult behavior.
    • Identifying Difficult Customers [00:14:00] How to identify warning signs of difficult customers and make them feel in control.
    • Making a Connection [00:14:36] How to show customers that you care and are on their side, and how to differentiate between difficult and upset customers.
    • Dealing with Comebacks [00:16:05] How to handle customers who return with complaints, and why it's important to own up to mistakes and make things right.
    • Customer Service Experiences [00:18:32] The importance of good customer service experiences, and how to connect with upset customers by actively listening and repeating their concerns.
    • Empathy and Care [00:21:37] Importance of showing empathy and care towards customers, and empowering employees to do the right thing.
    • Customer Service in the Pandemic [00:25:06] Discussion on the impact of the pandemic on customer service, and experiences with short-staffed businesses.
    • Key Phrase for Difficult Customers [00:29:01] The guests share a key phrase to use when dealing with difficult customers: "If you give me a moment, I know I can help you."
    • Red Flag Words [00:29:28] The guests discuss the importance of avoiding red flag words when communicating with customers.
    • Policy for Dealing with Difficult Customers [00:30:36] The idea of creating a policy for dealing with difficult customers.

    Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
    ]]>    Bill Haas, Haas Performance Consulting, Bill’s previous episodes HERE.

    Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE. Show Notes
    • Difficult customers [00:02:04] The different types of difficult customers, how they affect the business, and how to identify warning signs.
    • Strategies for dealing with difficult customers [00:03:21] Including not taking it personally, avoiding defensiveness, and providing opportunities for customers to tell their story.
    • Differentiating between difficult and upset customers [00:05:54]
    • Empowering Employees [00:07:11] Discussion on the importance of empowering employees to handle difficult customers
    • Coaching Difficult Customers [00:08:49] The benefits of listening to recorded calls to coach employees on how to handle difficult customers, and the importance of asking the right questions to understand their concerns.
    • Dealing with Demanding Customers [00:09:23]
    • Control and Frustration [00:13:40] Discussion on how difficult customers often want to be in control of the situation and how frustration can lead to difficult behavior.
    • Identifying Difficult Customers [00:14:00] How to identify warning signs of difficult customers and make them feel in control.
    • Making a Connection [00:14:36] How to show customers that you care and are on their side, and how to differentiate between difficult and upset customers.
    • Dealing with Comebacks [00:16:05] How to handle customers who return with complaints, and why it's important to own up to mistakes and make things right.
    • Customer Service Experiences [00:18:32] The importance of good customer service experiences, and how to connect with upset customers by actively listening and repeating their concerns.
    • Empathy and Care [00:21:37] Importance of showing empathy and care towards customers, and empowering employees to do the right thing.
    • Customer Service in the Pandemic [00:25:06] Discussion on the impact of the pandemic on customer service, and experiences with short-staffed businesses.
    • Key Phrase for Difficult Customers [00:29:01] The guests share a key phrase to use when dealing with difficult customers: "If you give me a moment, I know I can help you."
    • Red Flag Words [00:29:28] The guests discuss the importance of avoiding red flag words when communicating with customers.
    • Policy for Dealing with Difficult Customers [00:30:36] The idea of creating a policy for dealing with difficult customers.

    Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
    ]]>    59b8e41b-fced-4e62-9171-075ad06442e7Tue, 11 Apr 2023 00:15:00 -040031:33falsefull839839    Marijuana in Your Auto Repair Shop [E107] - Chris Cotton Weekly BlitzMarijuana in Your Auto Repair Shop [E107] - Chris Cotton Weekly BlitzDuring Today's episode #107 Marijuana In Your Auto Repair Shop I talk about:

    • What’s the challenge?
    • Understanding Legalization
    • What You Can Do As A shop owner
    • Developing Effective Systems

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    • 30% increase in revenue by improving transparency and trust
    • 50% reduction in time spent researching and ordering parts
    • 10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae

    ]]>    During Today's episode #107 Marijuana In Your Auto Repair Shop I talk about:

    • What’s the challenge?
    • Understanding Legalization
    • What You Can Do As A shop owner
    • Developing Effective Systems

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    • 30% increase in revenue by improving transparency and trust
    • 50% reduction in time spent researching and ordering parts
    • 10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae

    ]]>    b4a4f2da-b613-452f-a07c-c8aa5865920bMon, 10 Apr 2023 00:15:00 -040018:53falsebonus    Unlock the Power of Indeed Resume to Find Technicians Faster [AW 152]Unlock the Power of Indeed Resume to Find Technicians Faster

    Chris Lawson, TechnicianFind.Com. Chris’ previous episodes HERE

    Show Notes:  
    • Watch Full Video: HERE
    • Concerns and Impact with Indeed Layoffs [00:03:46] Discussion of the recent layoffs in the tech sector, including at Indeed, and how it may affect recruiting in the automotive aftermarket industry.
    • Decline in Sponsored Jobs [00:05:12] Indeed's decline in sponsored jobs by 33% due to a losing business model and diminishing returns.
    • Using Indeed for Recruiting [00:07:21] Using Indeed for resume search and applicant tracking system to actively search for technicians.
    • Recruiting on Indeed [00:09:28] Discussion on how to use Indeed for recruiting talent in the automotive aftermarket industry, including pricing and subscription plans.
    • Social Media Recruiting [00:12:25] Importance of social media for recruiting passive job seekers and building a strong brand and culture.
    • Building Your Brand on Social Media [00:13:34] Tips on using social media to showcase your company culture and attract potential employees.
    • The Importance of Spouses in Hiring [00:14:51] The role of spouses in the hiring process and how to win them over to secure a potential employee.
    • Stop Fishing and Refine Your Hiring Process [00:16:17] The importance of having a proven hiring process instead of relying on luck and chance to find potential employees.
    • Recruiting on Indeed [00:17:18] Tips for using filters and structuring outreach to attract technicians on Indeed.
    • Challenges with Indeed [00:18:05] Indeed's new policies and how they affect the recruitment process.
    • Effective Outreach [00:18:48] How to structure outreach to potential candidates and reduce ghosting.
    • Maximizing Indeed [00:20:06] Encouragement to explore Indeed's full potential and use filters to find good candidates.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

    ]]>

    Chris Lawson, TechnicianFind.Com. Chris’ previous episodes HERE

    Show Notes:  
    • Watch Full Video: HERE
    • Concerns and Impact with Indeed Layoffs [00:03:46] Discussion of the recent layoffs in the tech sector, including at Indeed, and how it may affect recruiting in the automotive aftermarket industry.
    • Decline in Sponsored Jobs [00:05:12] Indeed's decline in sponsored jobs by 33% due to a losing business model and diminishing returns.
    • Using Indeed for Recruiting [00:07:21] Using Indeed for resume search and applicant tracking system to actively search for technicians.
    • Recruiting on Indeed [00:09:28] Discussion on how to use Indeed for recruiting talent in the automotive aftermarket industry, including pricing and subscription plans.
    • Social Media Recruiting [00:12:25] Importance of social media for recruiting passive job seekers and building a strong brand and culture.
    • Building Your Brand on Social Media [00:13:34] Tips on using social media to showcase your company culture and attract potential employees.
    • The Importance of Spouses in Hiring [00:14:51] The role of spouses in the hiring process and how to win them over to secure a potential employee.
    • Stop Fishing and Refine Your Hiring Process [00:16:17] The importance of having a proven hiring process instead of relying on luck and chance to find potential employees.
    • Recruiting on Indeed [00:17:18] Tips for using filters and structuring outreach to attract technicians on Indeed.
    • Challenges with Indeed [00:18:05] Indeed's new policies and how they affect the recruitment process.
    • Effective Outreach [00:18:48] How to structure outreach to potential candidates and reduce ghosting.
    • Maximizing Indeed [00:20:06] Encouragement to explore Indeed's full potential and use filters to find good candidates.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

    ]]>    16271b36-720f-4341-b667-e39a2d94b326Sat, 08 Apr 2023 00:15:00 -040021:32falsefull152152    Technology Horizon, Do You See It? [RR 838]Technology Horizon, Do You See It? [RR 838]Trained by Techs. Tomi specializes in Advanced Diagnostics, Hybrid Systems maintenance and repair, Module reprogramming and installation, and Emissions repair. Tomi's previous episodes HERE Show Notes
    • Watch Full Video HERE
    • Importance of Training and Evolving [00:03:02] The importance of training and evolving in the automotive industry, and the need for shop owners to understand the strengths of their employees.
    • Playing to Employees' Strengths [00:04:19] The importance of recognizing and playing to the strengths of employees in the shop, and how it can benefit the business.
    • Tommy's Evolution in the Industry [00:06:09] Tommy's personal evolution in the industry, and the importance of evolving to stay relevant.
    • Specializing in diagnostic work [00:09:54] The importance of specializing in diag work and not trying to be a one-stop-shop for all automotive services.
    • Qualities of a great diagnostic tech [00:12:20]
    • Apprenticeship programs [00:13:22] The benefits of having an apprenticeship program and the potential for apprentices to find work with other shops in the industry.
    • Flat Rate vs. Salary [00:16:55] The importance of shop owners being willing to pay for training and investing in their employees
    • Corporate vs. Mom and Pop Shops [00:18:20] Comparison of the automotive industry to the food industry in Chicago, discussing the pros and cons of corporate vs. mom and pop shops, and the need to set a higher standard in the industry.
    • Lessons from Tommy's Father [00:20:24] Reflection on the lessons learned from Tommy's father, including the foundations for hard work and responsibility, and the importance of reflecting on those lessons after they are gone.
    • Mobile Business [00:21:54] Discussion on the profitability and challenges of mobile business in the automotive industry.
    • Marginal Shops [00:24:03] The impact of mobile business on marginal shops and the need for some of them to go out of business due to the information gap.
    • Trained by Techs [00:26:35] The birth and evolution of Trained by Techs
    • Technology Horizon [00:28:06] The importance of paying attention to the technology horizon, specifically EVs, and the need to embrace them in the industry.
    • Tommy Oliva's Superpower [00:28:41]
    • Positive effects of COVID-19 [00:30:35] The positive effects of COVID-19 on society, including increased awareness of health and wellness.
    • Advice for technicians and shop owners [00:31:33] Advice for technicians and shop owners, including not being afraid to demand things from employers and finding the area of the industry that they enjoy the most.

    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>    Trained by Techs. Tomi specializes in Advanced Diagnostics, Hybrid Systems maintenance and repair, Module reprogramming and installation, and Emissions repair. Tomi's previous episodes HERE Show Notes
    • Watch Full Video HERE
    • Importance of Training and Evolving [00:03:02] The importance of training and evolving in the automotive industry, and the need for shop owners to understand the strengths of their employees.
    • Playing to Employees' Strengths [00:04:19] The importance of recognizing and playing to the strengths of employees in the shop, and how it can benefit the business.
    • Tommy's Evolution in the Industry [00:06:09] Tommy's personal evolution in the industry, and the importance of evolving to stay relevant.
    • Specializing in diagnostic work [00:09:54] The importance of specializing in diag work and not trying to be a one-stop-shop for all automotive services.
    • Qualities of a great diagnostic tech [00:12:20]
    • Apprenticeship programs [00:13:22] The benefits of having an apprenticeship program and the potential for apprentices to find work with other shops in the industry.
    • Flat Rate vs. Salary [00:16:55] The importance of shop owners being willing to pay for training and investing in their employees
    • Corporate vs. Mom and Pop Shops [00:18:20] Comparison of the automotive industry to the food industry in Chicago, discussing the pros and cons of corporate vs. mom and pop shops, and the need to set a higher standard in the industry.
    • Lessons from Tommy's Father [00:20:24] Reflection on the lessons learned from Tommy's father, including the foundations for hard work and responsibility, and the importance of reflecting on those lessons after they are gone.
    • Mobile Business [00:21:54] Discussion on the profitability and challenges of mobile business in the automotive industry.
    • Marginal Shops [00:24:03] The impact of mobile business on marginal shops and the need for some of them to go out of business due to the information gap.
    • Trained by Techs [00:26:35] The birth and evolution of Trained by Techs
    • Technology Horizon [00:28:06] The importance of paying attention to the technology horizon, specifically EVs, and the need to embrace them in the industry.
    • Tommy Oliva's Superpower [00:28:41]
    • Positive effects of COVID-19 [00:30:35] The positive effects of COVID-19 on society, including increased awareness of health and wellness.
    • Advice for technicians and shop owners [00:31:33] Advice for technicians and shop owners, including not being afraid to demand things from employers and finding the area of the industry that they enjoy the most.

    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>    c0f5eeab-0e9b-4603-8ced-af999a627ecdFri, 07 Apr 2023 00:15:00 -040032:46falsefull838838    Planning and Saving for Taxes [E060] - Business By The NumbersPlanning and Saving for Taxes [E060] - Business By The NumbersThis week Hunt discusses the pitfalls of falling behind on taxes and ways to save to avoid them.

    • If I am an S-corp, can I pay my personal taxes from my business?

    • How should you pay in taxes if you have payroll and profits from your business?

    • Can you pay your taxes all at the end of the year and avoid estimates all together?

    • If I cannot pay my tax bill, how do I pay it back over time?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt discusses the pitfalls of falling behind on taxes and ways to save to avoid them.

    • If I am an S-corp, can I pay my personal taxes from my business?

    • How should you pay in taxes if you have payroll and profits from your business?

    • Can you pay your taxes all at the end of the year and avoid estimates all together?

    • If I cannot pay my tax bill, how do I pay it back over time?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    a49a9317-a52f-4979-8de0-b94ada8701a5Thu, 06 Apr 2023 00:15:00 -040035:10falsebonus    How to Create a Leadership Culture [THA 322]How to Create a Leadership CultureHow do you create a leadership culture within a business? Mike Davidson, Bryan Rogers and Josh Steinhert emphasize the importance of a positive atmosphere and culture in a shop and provide practical advice on developing leadership skills. This episode provides valuable insights and recommendations for shop owners and managers looking to improve employee satisfaction and overall success.

    Mike Davidson, Parkway Automotive, Little Rock, AR. You can reach Mike at miked@parkwayautomotive.net. Listen to Mike’s other episodes HERE.

    Also Mike's Leadership Website Leadershiplane.net HERE.

    Bryan Rogers, Sun Automotive, General Manager

    Josh Steinhert, Sun Automotive, Assistant General Manager

    Show Notes:

    • Watch Full Video: HERE
    • Testimonial of Sun Automotive [00:04:57] Bryan Rogers and Josh Steinhardt talk about their positive experience working at Sun Automotive and how Craig Noel, the owner, has created a great culture.
    • Questions to develop a leadership culture [00:06:19] Carm Capriotto asks questions to help listeners develop a leadership culture in their business, such as daily behaviors that promote leadership and how to create a safe environment for people to talk.
    • Single question to begin creating a leadership culture [00:08:08] Mike Davidson suggests a single question that shop owners can ask their staff to begin the process of creating a leadership culture: "What's it like to be on the other side of me?"
    • Leadership exercise [00:09:05]
    • Positive attitude [00:09:39] Sharing feedback from employees about positive attitude
    • Listening skills [00:11:18] The importance of being quiet and listening when someone asks you a question.
    • Emotional control [00:12:20]
    • Leadership and Listening [00:12:47] Mike Davidson discusses the importance of listening as a behavior that creates a safe environment for employees to share their thoughts and needs.
    • Behaviors that Promote a Leadership Culture [00:14:38] Mike Davidson asks Josh and Brian about behaviors that promote a leadership culture, and Bryan shares the importance of spreading praise and accolades among the team.
    • Continuous Improvement [00:16:32] Brian Rogers talks about how Sun Automotive stays at the top of its game by not getting complacent and constantly striving for excellence through collaboration and feedback.
    • Leadership System [00:16:57] Developing a system to respond to reviews and feedback to impact the staff.
    • Daily Behaviors for Leadership Culture [00:17:24] Setting the tone at the top, leading by example, practicing what you preach, having passion and desire, and challenging yourself and coworkers.
    • Dealing with Mistakes [00:19:46] Learning from mistakes, being supportive, and letting the person know it's not the end of the world.
    • Technician's Mistake [00:21:07] A mistake made by a technician in estimating the cost of a brake job and how the team dealt with it.
    • Empowerment [00:23:45] The importance of empowering employees and giving them opportunities for growth, rather than just delegating tasks.
    • Design, Develop, and Maintain a Leadership Environment [00:24:33] How the team designs, develops and maintains a leadership culture, including leading by example and being all-inclusive.
    • Leading by Example [00:27:30] Bryan Rogers shares his experience of leading by example and asking for feedback to solve problems.
    • Visual Voice [00:29:58] Mike Davidson explains the concept of visual voice and how leaders are always on stage, creating a lasting impression on their team.
    • Design, Development, and Maintenance of Leadership Environments [00:30:43] Discussion on creating a structured environment, developing action plans, and updating processes to maintain a leadership culture.
    • Vision and Behavior in Creating Culture [00:31:46] The importance of vision and behavior in creating a culture, with examples from Chick-fil-A founder Truett Cathy.
    • Work Family Environment [00:33:18] The concept of a work family environment and the importance of connectivity with family, with a discussion on the difference between home and work strengths.
    • Leadership and Work-Life Balance [00:35:13]Keeping a positive and connected work environment
    • Leading Yourself [00:37:08] The importance of leading yourself, taking care of your health, and working on yourself to be able to give your best at work and home.
    • Book Recommendations [00:38:48] Speaker 2 recommends "Leading Through the Turn" by Elise Mitchell, "Multipliers" by Liz Wiseman, and "The Eighth Habit" by Stephen Covey, and "The 21 Irrefutable Laws of Leadership" by John Maxwell.

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>    How do you create a leadership culture within a business? Mike Davidson, Bryan Rogers and Josh Steinhert emphasize the importance of a positive atmosphere and culture in a shop and provide practical advice on developing leadership skills. This episode provides valuable insights and recommendations for shop owners and managers looking to improve employee satisfaction and overall success.

    Mike Davidson, Parkway Automotive, Little Rock, AR. You can reach Mike at miked@parkwayautomotive.net. Listen to Mike’s other episodes HERE.

    Also Mike's Leadership Website Leadershiplane.net HERE.

    Bryan Rogers, Sun Automotive, General Manager

    Josh Steinhert, Sun Automotive, Assistant General Manager

    Show Notes:

    • Watch Full Video: HERE
    • Testimonial of Sun Automotive [00:04:57] Bryan Rogers and Josh Steinhardt talk about their positive experience working at Sun Automotive and how Craig Noel, the owner, has created a great culture.
    • Questions to develop a leadership culture [00:06:19] Carm Capriotto asks questions to help listeners develop a leadership culture in their business, such as daily behaviors that promote leadership and how to create a safe environment for people to talk.
    • Single question to begin creating a leadership culture [00:08:08] Mike Davidson suggests a single question that shop owners can ask their staff to begin the process of creating a leadership culture: "What's it like to be on the other side of me?"
    • Leadership exercise [00:09:05]
    • Positive attitude [00:09:39] Sharing feedback from employees about positive attitude
    • Listening skills [00:11:18] The importance of being quiet and listening when someone asks you a question.
    • Emotional control [00:12:20]
    • Leadership and Listening [00:12:47] Mike Davidson discusses the importance of listening as a behavior that creates a safe environment for employees to share their thoughts and needs.
    • Behaviors that Promote a Leadership Culture [00:14:38] Mike Davidson asks Josh and Brian about behaviors that promote a leadership culture, and Bryan shares the importance of spreading praise and accolades among the team.
    • Continuous Improvement [00:16:32] Brian Rogers talks about how Sun Automotive stays at the top of its game by not getting complacent and constantly striving for excellence through collaboration and feedback.
    • Leadership System [00:16:57] Developing a system to respond to reviews and feedback to impact the staff.
    • Daily Behaviors for Leadership Culture [00:17:24] Setting the tone at the top, leading by example, practicing what you preach, having passion and desire, and challenging yourself and coworkers.
    • Dealing with Mistakes [00:19:46] Learning from mistakes, being supportive, and letting the person know it's not the end of the world.
    • Technician's Mistake [00:21:07] A mistake made by a technician in estimating the cost of a brake job and how the team dealt with it.
    • Empowerment [00:23:45] The importance of empowering employees and giving them opportunities for growth, rather than just delegating tasks.
    • Design, Develop, and Maintain a Leadership Environment [00:24:33] How the team designs, develops and maintains a leadership culture, including leading by example and being all-inclusive.
    • Leading by Example [00:27:30] Bryan Rogers shares his experience of leading by example and asking for feedback to solve problems.
    • Visual Voice [00:29:58] Mike Davidson explains the concept of visual voice and how leaders are always on stage, creating a lasting impression on their team.
    • Design, Development, and Maintenance of Leadership Environments [00:30:43] Discussion on creating a structured environment, developing action plans, and updating processes to maintain a leadership culture.
    • Vision and Behavior in Creating Culture [00:31:46] The importance of vision and behavior in creating a culture, with examples from Chick-fil-A founder Truett Cathy.
    • Work Family Environment [00:33:18] The concept of a work family environment and the importance of connectivity with family, with a discussion on the difference between home and work strengths.
    • Leadership and Work-Life Balance [00:35:13]Keeping a positive and connected work environment
    • Leading Yourself [00:37:08] The importance of leading yourself, taking care of your health, and working on yourself to be able to give your best at work and home.
    • Book Recommendations [00:38:48] Speaker 2 recommends "Leading Through the Turn" by Elise Mitchell, "Multipliers" by Liz Wiseman, and "The Eighth Habit" by Stephen Covey, and "The 21 Irrefutable Laws of Leadership" by John Maxwell.

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>    0ac782c5-718f-45d4-9830-a77fe2f8ef37Thu, 06 Apr 2023 00:15:00 -040041:39falsefull322322    Internet Access with Tanner Brandt [E077] - Automotive Field TheoryInternet Access with Tanner Brandt [E077] - Automotive Field Theory
  • NASTF Meeting in March
  • Vehicle Security
  • Shop Internet Access
  • Shop Internet Networks

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • NASTF Meeting in March
  • Vehicle Security
  • Shop Internet Access
  • Shop Internet Networks

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    3183b2e4-1ac4-4577-8b14-7e376bb0303dWed, 05 Apr 2023 00:15:00 -040052:04falsebonus    Radical Generosity - The Art of Gifting [E042] - The Auto Repair Marketing PodcastRadical Generosity - The Art of Gifting [E042] - The Auto Repair Marketing PodcastIncorporating gifting with radical generosity into your auto repair shop can not only create a great relationship with employees and potential customers but also nurture those relationships. Kim is a gifter at heart and in this episode she shares the best and unusual times to gift as well as how to implement gifting into your auto repair shop.

    Talking Points

    Employee Gifts

    • Random DoorDash
    • Christmas
    • New Baby/Home/Marriage
    • Just because

    Partner/Industry Friend Gifts

    • Dream 25 (clients + industry partners)
    • After meeting at event
    • Staying in touch
    • Seeing something on social prompts the gift

    Special Occasion Gifts

    • Holidays
    • Employee Appreciation

    Client Gifts

    • New clients
    • Client upgrades
    • Special Occasion

    Favorite Vendors

    • The Basketry - personalized/customized
    • Holtz Leather
    • Smallwoods
    • DoorDash
    • Amazon

    We are just one of many podcasts a part of the Aftermarket Radio Network. You can find those at AftermarketRadioNetwork.com - go and give them a listen!

    Until next time - go fill those bays!

    THREE

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 


    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    Incorporating gifting with radical generosity into your auto repair shop can not only create a great relationship with employees and potential customers but also nurture those relationships. Kim is a gifter at heart and in this episode she shares the best and unusual times to gift as well as how to implement gifting into your auto repair shop.

    Talking Points

    Employee Gifts

    • Random DoorDash
    • Christmas
    • New Baby/Home/Marriage
    • Just because

    Partner/Industry Friend Gifts

    • Dream 25 (clients + industry partners)
    • After meeting at event
    • Staying in touch
    • Seeing something on social prompts the gift

    Special Occasion Gifts

    • Holidays
    • Employee Appreciation

    Client Gifts

    • New clients
    • Client upgrades
    • Special Occasion

    Favorite Vendors

    • The Basketry - personalized/customized
    • Holtz Leather
    • Smallwoods
    • DoorDash
    • Amazon

    We are just one of many podcasts a part of the Aftermarket Radio Network. You can find those at AftermarketRadioNetwork.com - go and give them a listen!

    Until next time - go fill those bays!

    THREE

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 


    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    d1055184-0986-4102-a91a-dc6c739d4879Wed, 05 Apr 2023 00:15:00 -040037:00falsebonus    From Luscious Garage to Earthling Automotive: A Rebranding Journey [RR 837]From Luscious Garage to Earthling Automotive: A Rebranding JourneyCarolyn Coquillette, Earthling Automotive, San Francisco, CA. She’s also the Founder and CEO of Shop-Ware. Listen to Carolyn’s other episodes HERE.

    Show Notes
    • Rebranding from Luscious Garage to Earthling Automotive- the process of rebranding her business, including choosing a new name and logo.
    • Moving to a New Location- Carolyn talks about moving her business to a new location that is outside of the congested area of San Francisco, making it easier for customers to access.
    • Earthling Automotive Training Center Carolyn discusses using the old location for EV and hybrid training
    • Electric and Hybrid Cars- the increasing popularity of electric and hybrid cars, the commitments of automakers, and the impact on the automotive industry.
    • Carolyn's Year as the ASCCA President- challenges your leadership skills to activate and inspire people that are volunteers, collaboration, what is motivating? Support from shop owners and corporate partners
    • Carolyn's time management- Carolyn talks about the importance of time management and how she balances her time between her repair shop and Shop-Ware.
    • Shop-Ware- Carolyn talks about her role as CEO of Shop-Ware and how the team she has built allows her to continue innovating in her own repair shop.

    Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
    ]]>    Carolyn Coquillette, Earthling Automotive, San Francisco, CA. She’s also the Founder and CEO of Shop-Ware. Listen to Carolyn’s other episodes HERE.

    Show Notes
    • Rebranding from Luscious Garage to Earthling Automotive- the process of rebranding her business, including choosing a new name and logo.
    • Moving to a New Location- Carolyn talks about moving her business to a new location that is outside of the congested area of San Francisco, making it easier for customers to access.
    • Earthling Automotive Training Center Carolyn discusses using the old location for EV and hybrid training
    • Electric and Hybrid Cars- the increasing popularity of electric and hybrid cars, the commitments of automakers, and the impact on the automotive industry.
    • Carolyn's Year as the ASCCA President- challenges your leadership skills to activate and inspire people that are volunteers, collaboration, what is motivating? Support from shop owners and corporate partners
    • Carolyn's time management- Carolyn talks about the importance of time management and how she balances her time between her repair shop and Shop-Ware.
    • Shop-Ware- Carolyn talks about her role as CEO of Shop-Ware and how the team she has built allows her to continue innovating in her own repair shop.

    Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
    ]]>    f0d87142-5d0a-4dd9-88af-d4a1ee983a54Tue, 04 Apr 2023 00:15:00 -040024:01falsefull837837    ShopFlow A Live Case Study with DunRite Transmission & Auto Care [E106] - Chris Cotton Weekly BlitzShopFlow A Live Case Study with DunRite Transmission & Auto Care [E106] - Chris Cotton Weekly BlitzDuring Today's episode #106 Work Flow for Auto Repair Shops We Talk About:

    • What’s the Problem
    • What’s the fix
    • Steps to correct the issue

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    • 30% increase in revenue by improving transparency and trust
    • 50% reduction in time spent researching and ordering parts
    • 10% increase in profit margins through robust reporting

    In this podcast episode, Coach Chris Cotton Owner and Lead Coach from Autofix Auto Shop Coaching hosts Rodney, an automotive shop owner with 25 years of experience with two shops, to discuss workflow for auto repair shops.

    Brent, another coach from Autofix Auto Shop Coaching, also joins the conversation. The speakers discuss challenges in managing workflow, improving efficiency, and attracting and retaining qualified technicians.

    They suggest implementing digital processes, hiring more service advisors and technicians, and separating the shops to focus on specific services. The episode provides practical advice and suggestions for improving shop workflow and emphasizes the importance of going digital and improving parts-receiving processes.

    Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae

    **Introduction [00:00:02]**

    Coach Chris Cotton introduces himself and Coach Brent and Autofix Auto Shop Coaching, thanks to AutoLeap for their support, and previews the episode.

    **Rodney's background [00:01:48]**

    Rodney introduces himself as an automotive shop owner with 25 years of experience and two shops, and explains his interest in improving shop workflow.

    **Softball questions [00:03:09]**

    Chris asks Rodney about his favorite superhero growing up and what he wanted to be when he grew up.

    **Rodney's career progression [00:04:19]**

    Rodney talks about growing up in Florence, South Carolina, transferring schools to study auto mechanics, and starting his own business at 19 years old.


    **Brent's question [00:06:21]**

    Brent asks Rodney about his shop's current processes for intake and creating shop flow.


    **Workflow and Customer Service [00:07:13]**

    Rodney explains the workflow and customer service model in his two auto repair shops.


    **Shop Management System [00:09:08]**

    Rodney shares that he uses Mitchell in both shops and Brent asks about the digitalization of the process.


    **Estimate Presentation [00:12:55]**

    Brent asks about how estimates are presented to customers and suggests using text messages with links to the estimate.


    **Ordering Parts [00:14:08]**

    Brent asks about who orders parts and Rodney explains that the service advisor orders them electronically.


    **Technicians writing up parts list [00:14:47]**

    Coach Chris suggests having technicians write up their parts list and labor times to avoid parts ordering and receiving issues.


    **Adding another service advisor [00:15:47]**

    Coach Chris recommends adding another service advisor to increase car count and build better customer relationships.


    **Receiving parts efficiently [00:16:41]**

    Coach Brent suggests having a good process for receiving parts to avoid inefficiencies and roadblocks.


    **Verifying parts before scheduling [00:18:15]**

    Rodney explains how they verify all parts are received before scheduling a job.


    **Tracking technician productivity [00:19:42]**

    Coach Chris asks about tracking technician productivity and Rodney admits they are not 100% productive.


    **Feeling overwhelmed [00:20:58]**

    Rodney shares how his technicians feel overwhelmed and he is considering slowing down the car count to avoid burnout.


    **Hiring more technicians [00:22:46]**

    Coach Brent asks about the number of technicians and bays in Rodney's shop, suggesting he has room to hire more technicians.


    **Workflow and Technician Productivity [00:23:08]**

    Discussion on how to improve workflow and productivity by hiring more technicians or production apprentices and leaving technicians on a job.


    **Recruiting Qualified Technicians [00:24:14]**

    Difficulty in recruiting qualified technicians in the area and efforts to improve the quality of the tech school.


    **Individualizing the Shop [00:25:27]**

    Efforts to separate the shop and individualize it by putting it in different sections and shifting tasks to technicians based on their strengths and weaknesses.


    **Recruiting Technicians from Other Areas [00:27:15]**

    Suggestion to recruit technicians from other areas by raising the labor rate, offering more benefits, and using recruiting platforms like Indeed or a new company that guarantees a hire.


    **Digital and Paperless System [00:30:54]**

    The speakers discuss the benefits of using digital and paperless systems to speed up the workflow in auto repair shops.


    **Efficiency in the Shop [00:31:51]**

    The speakers talk about the importance of efficiency in the shop and suggest small changes that can make a big difference in reducing the number of steps technicians take.


    **Segmenting the Business [00:33:33]**

    The speakers discuss the possibility of segmenting the business into two different shops, one for auto repair and one for transmission, to better track and manage profitability. They also discuss the challenges of parts availability and time constraints in the transmission business.


    **Transmission Shop Profit Margin [00:38:38]**

    Discussion on the profit margin of a transmission shop and the potential for increased profits through additional repairs and maintenance.


    **Workflow for Transmission Shop [00:39:46]**

    Discussion on the number of R&R techs and builders needed for a transmission shop, as well as the use of remanufactured parts.


    **Separating Auto Repair and Transmission Shops [00:43:37]**

    Discussion on the potential benefits of separating auto repair and transmission shops, including improved workflow and the need for a new marketing strategy.


    **Workflow Improvement Ideas [00:46:18]**

    Discussion on improving workflow by having a call center, cloud-based system, and separating shops.


    **Mitchell System [00:47:01]**

    Discussion on the use of Mitchell system and its limitations.


    **Cloud-Based System [00:50:15]**

    Discussion on the benefits of a cloud-based system and the possibility of switching to one.

    **Summary of Improvement Ideas [00:52:34]**

    Summary of the discussed improvement ideas, including going digital, hiring more technicians, and improving parts receiving process.


    Don't forget to rate and review us!

    ]]>    During Today's episode #106 Work Flow for Auto Repair Shops We Talk About:

    • What’s the Problem
    • What’s the fix
    • Steps to correct the issue

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    • 30% increase in revenue by improving transparency and trust
    • 50% reduction in time spent researching and ordering parts
    • 10% increase in profit margins through robust reporting

    In this podcast episode, Coach Chris Cotton Owner and Lead Coach from Autofix Auto Shop Coaching hosts Rodney, an automotive shop owner with 25 years of experience with two shops, to discuss workflow for auto repair shops.

    Brent, another coach from Autofix Auto Shop Coaching, also joins the conversation. The speakers discuss challenges in managing workflow, improving efficiency, and attracting and retaining qualified technicians.

    They suggest implementing digital processes, hiring more service advisors and technicians, and separating the shops to focus on specific services. The episode provides practical advice and suggestions for improving shop workflow and emphasizes the importance of going digital and improving parts-receiving processes.

    Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae

    **Introduction [00:00:02]**

    Coach Chris Cotton introduces himself and Coach Brent and Autofix Auto Shop Coaching, thanks to AutoLeap for their support, and previews the episode.

    **Rodney's background [00:01:48]**

    Rodney introduces himself as an automotive shop owner with 25 years of experience and two shops, and explains his interest in improving shop workflow.

    **Softball questions [00:03:09]**

    Chris asks Rodney about his favorite superhero growing up and what he wanted to be when he grew up.

    **Rodney's career progression [00:04:19]**

    Rodney talks about growing up in Florence, South Carolina, transferring schools to study auto mechanics, and starting his own business at 19 years old.


    **Brent's question [00:06:21]**

    Brent asks Rodney about his shop's current processes for intake and creating shop flow.


    **Workflow and Customer Service [00:07:13]**

    Rodney explains the workflow and customer service model in his two auto repair shops.


    **Shop Management System [00:09:08]**

    Rodney shares that he uses Mitchell in both shops and Brent asks about the digitalization of the process.


    **Estimate Presentation [00:12:55]**

    Brent asks about how estimates are presented to customers and suggests using text messages with links to the estimate.


    **Ordering Parts [00:14:08]**

    Brent asks about who orders parts and Rodney explains that the service advisor orders them electronically.


    **Technicians writing up parts list [00:14:47]**

    Coach Chris suggests having technicians write up their parts list and labor times to avoid parts ordering and receiving issues.


    **Adding another service advisor [00:15:47]**

    Coach Chris recommends adding another service advisor to increase car count and build better customer relationships.


    **Receiving parts efficiently [00:16:41]**

    Coach Brent suggests having a good process for receiving parts to avoid inefficiencies and roadblocks.


    **Verifying parts before scheduling [00:18:15]**

    Rodney explains how they verify all parts are received before scheduling a job.


    **Tracking technician productivity [00:19:42]**

    Coach Chris asks about tracking technician productivity and Rodney admits they are not 100% productive.


    **Feeling overwhelmed [00:20:58]**

    Rodney shares how his technicians feel overwhelmed and he is considering slowing down the car count to avoid burnout.


    **Hiring more technicians [00:22:46]**

    Coach Brent asks about the number of technicians and bays in Rodney's shop, suggesting he has room to hire more technicians.


    **Workflow and Technician Productivity [00:23:08]**

    Discussion on how to improve workflow and productivity by hiring more technicians or production apprentices and leaving technicians on a job.


    **Recruiting Qualified Technicians [00:24:14]**

    Difficulty in recruiting qualified technicians in the area and efforts to improve the quality of the tech school.


    **Individualizing the Shop [00:25:27]**

    Efforts to separate the shop and individualize it by putting it in different sections and shifting tasks to technicians based on their strengths and weaknesses.


    **Recruiting Technicians from Other Areas [00:27:15]**

    Suggestion to recruit technicians from other areas by raising the labor rate, offering more benefits, and using recruiting platforms like Indeed or a new company that guarantees a hire.


    **Digital and Paperless System [00:30:54]**

    The speakers discuss the benefits of using digital and paperless systems to speed up the workflow in auto repair shops.


    **Efficiency in the Shop [00:31:51]**

    The speakers talk about the importance of efficiency in the shop and suggest small changes that can make a big difference in reducing the number of steps technicians take.


    **Segmenting the Business [00:33:33]**

    The speakers discuss the possibility of segmenting the business into two different shops, one for auto repair and one for transmission, to better track and manage profitability. They also discuss the challenges of parts availability and time constraints in the transmission business.


    **Transmission Shop Profit Margin [00:38:38]**

    Discussion on the profit margin of a transmission shop and the potential for increased profits through additional repairs and maintenance.


    **Workflow for Transmission Shop [00:39:46]**

    Discussion on the number of R&R techs and builders needed for a transmission shop, as well as the use of remanufactured parts.


    **Separating Auto Repair and Transmission Shops [00:43:37]**

    Discussion on the potential benefits of separating auto repair and transmission shops, including improved workflow and the need for a new marketing strategy.


    **Workflow Improvement Ideas [00:46:18]**

    Discussion on improving workflow by having a call center, cloud-based system, and separating shops.


    **Mitchell System [00:47:01]**

    Discussion on the use of Mitchell system and its limitations.


    **Cloud-Based System [00:50:15]**

    Discussion on the benefits of a cloud-based system and the possibility of switching to one.

    **Summary of Improvement Ideas [00:52:34]**

    Summary of the discussed improvement ideas, including going digital, hiring more technicians, and improving parts receiving process.


    Don't forget to rate and review us!

    ]]>    30f8d37b-20bb-4303-82a9-c95ef2be71c8Mon, 03 Apr 2023 00:15:00 -040045:18falsebonus    Where is Car Count Heading? Catching Up with Greg Bunch [AW 151]Where is Car Count Heading? Catching Up with Greg BunchCatching up with Greg Bunch, President of Transformers Institute, on his perspective on the pulse of our industry with car count, customer service, coaching, and what a top-tier CEO should be focusing on. 

    Greg Bunch, Aspen Auto Clinic, Transformers Institute. Listen to Greg’s previous episodes HERE.

    Show Notes:  
    • Watch Full Video: HERE
    • The heartbeat of the automotive repair business- we love cars, we love people, and we love taking care of people. We love solving problems.
    • Over the last two years- people stopped buying new cars and are keeping their cars longer
    • Challenges- car count dropping post-COVID, you must continue to work hard on your customer service. 
    • The first part of the customer experience is the phone call 
    • FORD - Ford is family, occupation, recreation, and dreams
    • What are people scared about with auto repair? People are saying they want someone to be nice to them
    • Coaching- fine-tune your craft
    • A good CEO is looking long into the future to find out what's going to happen in our industry
    • By 2030 ICE cars will be down by 15%
    • Build a sellable business

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

    Check out today's partner:

    ]]>    Catching up with Greg Bunch, President of Transformers Institute, on his perspective on the pulse of our industry with car count, customer service, coaching, and what a top-tier CEO should be focusing on. 

    Greg Bunch, Aspen Auto Clinic, Transformers Institute. Listen to Greg’s previous episodes HERE.

    Show Notes:  
    • Watch Full Video: HERE
    • The heartbeat of the automotive repair business- we love cars, we love people, and we love taking care of people. We love solving problems.
    • Over the last two years- people stopped buying new cars and are keeping their cars longer
    • Challenges- car count dropping post-COVID, you must continue to work hard on your customer service. 
    • The first part of the customer experience is the phone call 
    • FORD - Ford is family, occupation, recreation, and dreams
    • What are people scared about with auto repair? People are saying they want someone to be nice to them
    • Coaching- fine-tune your craft
    • A good CEO is looking long into the future to find out what's going to happen in our industry
    • By 2030 ICE cars will be down by 15%
    • Build a sellable business

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

    Check out today's partner:

    ]]>    f8190b8a-4e63-45d2-98aa-c77cf76e5b61Sat, 01 Apr 2023 00:15:00 -040031:36falsefull151151    The Automotive Industry: Does the Public Really Know What We Do? [RR 836]The Automotive Industry: Does the Public Really Know What We Do?HERE Dave Hobbs, senior technical trainer and curriculum developer for Delphi Technologies. Dave’s previous episodes HERE. Scot Manna, Trainer, ACDelco Technician of the Millennium. Scot’s previous episodes HERE. Eric Ziegler, EZ Diagnostic Solutions.  Eric’s previous episodes HERE. Show Notes
    • “What scan tool should you buy?” Class at Vision 2023 with 6 trainers
    • They don't care how much you know until they know how much you care
    • The outside of class experience is just as important or maybe more important. You're going to create connections that are going to serve you for almost your entire career
    • As long as you continue learning, your mind stays young
    • You must read the service information!
    • The people that need the training, aren't in the training classes.
    • Some people don't go to updated training, struggle to get out of their shop, and don’t network with other shops.
    • How many vehicles are on the road that needs ADAS calibration? 70%?
    • Critical thinking is root problem solving.
    • The public does not know what it takes and the tireless amount of dedication to do this career.
    • We're all in this industry together. If you raise the lake, everybody's boat floats higher. 
    • Do the job. Do the job right. Everything else will take care of itself.

    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>    HERE Dave Hobbs, senior technical trainer and curriculum developer for Delphi Technologies. Dave’s previous episodes HERE. Scot Manna, Trainer, ACDelco Technician of the Millennium. Scot’s previous episodes HERE. Eric Ziegler, EZ Diagnostic Solutions.  Eric’s previous episodes HERE. Show Notes
    • “What scan tool should you buy?” Class at Vision 2023 with 6 trainers
    • They don't care how much you know until they know how much you care
    • The outside of class experience is just as important or maybe more important. You're going to create connections that are going to serve you for almost your entire career
    • As long as you continue learning, your mind stays young
    • You must read the service information!
    • The people that need the training, aren't in the training classes.
    • Some people don't go to updated training, struggle to get out of their shop, and don’t network with other shops.
    • How many vehicles are on the road that needs ADAS calibration? 70%?
    • Critical thinking is root problem solving.
    • The public does not know what it takes and the tireless amount of dedication to do this career.
    • We're all in this industry together. If you raise the lake, everybody's boat floats higher. 
    • Do the job. Do the job right. Everything else will take care of itself.

    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>    d26f94ac-3dae-46f1-9e47-e2ca2774d099Fri, 31 Mar 2023 00:15:00 -040050:14falsefull836836    Not All Deductions Are Equal [E059] - Business By The NumbersNot All Deductions Are Equal [E059] - Business By The NumbersThis week Hunt discusses the differences in taxation of common expenses that you might not be aware of.

    • What kind of meals am I allowed to deduct and how are in house meals different than meals offsite?

    • How much of a deduction do I get if I donate my services to a charity or donate a piece of business equipment?

    • Should I write off my life insurance premiums?

    • What other classifications should I be aware of on my P&L that could effect my end of year taxes?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt discusses the differences in taxation of common expenses that you might not be aware of.

    • What kind of meals am I allowed to deduct and how are in house meals different than meals offsite?

    • How much of a deduction do I get if I donate my services to a charity or donate a piece of business equipment?

    • Should I write off my life insurance premiums?

    • What other classifications should I be aware of on my P&L that could effect my end of year taxes?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    636b6fb8-a772-46fd-ba4c-d34c740803caThu, 30 Mar 2023 00:15:00 -040042:14falsebonus    Technician Round Table: Mobile Technicians [THA 321]Technician Round Table: Mobile TechniciansTechnician Round Table: Mobile Technicians with Matt Fanslow. Is the mobile business a symptom of the industry evolving? What is the future outlook of the mobile repair business? Are shops charging what they are worth instead of a race to the bottom? Is there a need to improve the culture and the atmosphere in shops?

    Watch Video Episode HERE

    Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

    Zack McClain

    John Rogers

    Sean Hill

    Show Notes:

    • Are shops evolving? Are shops only having 5 ‘C’ technicians with a mobile diag technician getting outsourced?
    • Reading, comprehension, and explanation of service information
    • Shops must have service information and use it
    • Failure is a great motivator- it motivates you to be better
    • Have a learning atmosphere in the shop
    • How do you treat your technician when something goes wrong?
    • Electricians, HVAC, plumbers, construction, etc are at the high schools- the automotive industry must also have a place
    • Charge what you’re worth- don’t race to the bottom; elevate the industry
    • Image problem- people don’t view automotive professionals as professionals.
    • Is the mobile business a symptom of the industry?
    • Future of the mobile business- reduced but still evolving.

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>    Technician Round Table: Mobile Technicians with Matt Fanslow. Is the mobile business a symptom of the industry evolving? What is the future outlook of the mobile repair business? Are shops charging what they are worth instead of a race to the bottom? Is there a need to improve the culture and the atmosphere in shops?

    Watch Video Episode HERE

    Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

    Zack McClain

    John Rogers

    Sean Hill

    Show Notes:

    • Are shops evolving? Are shops only having 5 ‘C’ technicians with a mobile diag technician getting outsourced?
    • Reading, comprehension, and explanation of service information
    • Shops must have service information and use it
    • Failure is a great motivator- it motivates you to be better
    • Have a learning atmosphere in the shop
    • How do you treat your technician when something goes wrong?
    • Electricians, HVAC, plumbers, construction, etc are at the high schools- the automotive industry must also have a place
    • Charge what you’re worth- don’t race to the bottom; elevate the industry
    • Image problem- people don’t view automotive professionals as professionals.
    • Is the mobile business a symptom of the industry?
    • Future of the mobile business- reduced but still evolving.

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

         

    ]]>    c96f9f8a-9862-4c81-95d6-a296e616854fThu, 30 Mar 2023 00:15:00 -040057:45falsefull321321    The Benefit(s) of Fads [E076] - Automotive Field TheoryThe Benefit(s) of Fads [E076] - Automotive Field Theory
  • No...not fashion fads
  • Some examples of industry fads
  • Why fads make for better technicians

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • No...not fashion fads
  • Some examples of industry fads
  • Why fads make for better technicians

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    0d244090-acaf-47fa-a350-5a3cd2609a27Wed, 29 Mar 2023 00:15:00 -040027:03falsebonus    Maintaining Your Company Culture While Growing [E041] - The Auto Repair Marketing PodcastMaintaining Your Company Culture While Growing [E041] - The Auto Repair Marketing PodcastYou’re growing -a lot, but concerned about losing the company culture you’ve spent so much time, energy, effort, and money on building. In this episode, Kim Walker shares her thoughts, ideas, and strategies being implemented to be super intentional about maintaining company culture.

    Talking Points

    • Worked hard to define core values, build a team, processes
    • You’re getting great results
    • You’re growing
    • But fearful of losing momentum, culture, pace, etc
    • Keep Core Values front & center. What we do:
    • Hiring, onboarding
    • Firing relates back
    • In the middle - reward + recognize
    • Make decisions
    • Process
    • Documented
    • Practiced by all
    • Appreciated + Understood
    • Onboarding. 
    • How do you do it? 
    • Is it documented? Can it be duplicated easily?
    • Hire Slow, Fire Fast
    • Games
    • Kim Games (Slack)
    • JR’s Dad Jokes + Puns
    • Playfulness, laughter, joy. Happiness is a core value for us. 
    • Contests.
    • Surprises
    • Letters to family
    • Door Dash
    • Travel together/retreat
    • Training
    • Meaningful
    • Easily found for future reference
    • Mentoring
    • Day to Day Connections
    • Slack
    • Huddles
    • Project Management software communication

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    ]]>    You’re growing -a lot, but concerned about losing the company culture you’ve spent so much time, energy, effort, and money on building. In this episode, Kim Walker shares her thoughts, ideas, and strategies being implemented to be super intentional about maintaining company culture.

    Talking Points

    • Worked hard to define core values, build a team, processes
    • You’re getting great results
    • You’re growing
    • But fearful of losing momentum, culture, pace, etc
    • Keep Core Values front & center. What we do:
    • Hiring, onboarding
    • Firing relates back
    • In the middle - reward + recognize
    • Make decisions
    • Process
    • Documented
    • Practiced by all
    • Appreciated + Understood
    • Onboarding. 
    • How do you do it? 
    • Is it documented? Can it be duplicated easily?
    • Hire Slow, Fire Fast
    • Games
    • Kim Games (Slack)
    • JR’s Dad Jokes + Puns
    • Playfulness, laughter, joy. Happiness is a core value for us. 
    • Contests.
    • Surprises
    • Letters to family
    • Door Dash
    • Travel together/retreat
    • Training
    • Meaningful
    • Easily found for future reference
    • Mentoring
    • Day to Day Connections
    • Slack
    • Huddles
    • Project Management software communication

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    ]]>    07e03f79-d739-45fc-89e5-e7719272d9c2Wed, 29 Mar 2023 00:15:00 -040033:34falsebonus    Shop Owner is a Coach and Her Clients’ Biggest Cheerleader [RR 835]Shop Owner is a Coach and Her Clients' Biggest CheerleaderJennifer Hulbert, Service Plus Automotive, Calcium, NY. Facilitator for the Institute for Automotive Business Excellence.

    Show Notes
    • Has 3 coaching clients- discovering finances, gross profit, structuring segments of business, increasing billable hours, and implementing a parts matrix.
    • Facilitating- a group usually consists of 18 to 20 shop owners. They are assigned a partner, they have an individual accountability partner along with access to their facilitator coach. Have three in-person meetings a year. Part of those in-person meetings is to evaluate the whole shop. Go in,  do a full evaluation of the shop, and give the owner feedback on areas for improvement. The other time is spent with training, and reviewing financial numbers, because if you don't know your numbers, you're never going to grow your business. In between, they have a couple of Zoom meetings as an entire group, and then the facilitator does reach out individually once a month. 
    • Never be the smartest person in the room
    • If you’re not learning, you’re not growing
    • Celebrate other people's accomplishments
    • Joining a coaching company- understand profits, understand the structure of a business, understand your numbers, and structure your finances to make a profit. 
    • “Mama Bear of the Team”- Jennifer wants to see individual employees and their families succeed. Ensuring whatever decision you are making about the company is going to benefit your employees
    • Women can do anything that a man can do
    • Read the book “Traction: Get a Grip on Your Business”- communicate clear goals, build a leadership team, and hold each other accountable. Increased sales by 38% 

    Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
    ]]>    Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Facilitator for the Institute for Automotive Business Excellence.

    Show Notes
    • Has 3 coaching clients- discovering finances, gross profit, structuring segments of business, increasing billable hours, and implementing a parts matrix.
    • Facilitating- a group usually consists of 18 to 20 shop owners. They are assigned a partner, they have an individual accountability partner along with access to their facilitator coach. Have three in-person meetings a year. Part of those in-person meetings is to evaluate the whole shop. Go in,  do a full evaluation of the shop, and give the owner feedback on areas for improvement. The other time is spent with training, and reviewing financial numbers, because if you don't know your numbers, you're never going to grow your business. In between, they have a couple of Zoom meetings as an entire group, and then the facilitator does reach out individually once a month. 
    • Never be the smartest person in the room
    • If you’re not learning, you’re not growing
    • Celebrate other people's accomplishments
    • Joining a coaching company- understand profits, understand the structure of a business, understand your numbers, and structure your finances to make a profit. 
    • “Mama Bear of the Team”- Jennifer wants to see individual employees and their families succeed. Ensuring whatever decision you are making about the company is going to benefit your employees
    • Women can do anything that a man can do
    • Read the book “Traction: Get a Grip on Your Business”- communicate clear goals, build a leadership team, and hold each other accountable. Increased sales by 38% 

    Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
    ]]>    db8605e3-92f8-44ad-a942-7fd4a23eebd0Tue, 28 Mar 2023 00:15:00 -040030:43falsefull835835    Get to Know Coach Brent [E105] - Chris Cotton Weekly BlitzGet to Know Coach Brent [E105] - Chris Cotton Weekly BlitzDuring Today's episode #105 Brent and I Talk About:

    • Brent’s Favorite Super Hero
    • Brent’s Shop
    • Brent’s Coaching Style
    • Brent’s Ideal Client

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    • 30% increase in revenue by improving transparency and trust
    • 50% reduction in time spent researching and ordering parts
    • 10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae

    ]]>    During Today's episode #105 Brent and I Talk About:

    • Brent’s Favorite Super Hero
    • Brent’s Shop
    • Brent’s Coaching Style
    • Brent’s Ideal Client

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    • 30% increase in revenue by improving transparency and trust
    • 50% reduction in time spent researching and ordering parts
    • 10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae

    ]]>    90ed0040-9943-4ed0-a28a-177700162c36Mon, 27 Mar 2023 00:15:00 -040032:32falsebonus    Newly Purchased ADAS Calibration Equipment [AW 150]Newly Purchased ADAS Calibration EquipmentGet a behind-the-scenes look at shop owner Tom Sciortino's new ADAS unit. Find out why he waited until now to purchase it, the learning curve with service information, why it is important to educate both the customers and local shops, and a step-by-step guide to how it works. 

    Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE

    Watch Full Video Episode HERE

    Show Notes:  
    • Autel 900- ADAS unit plus it's an alignment machine
    • We have to educate not only the consumers but the other shops, because any change in geometry, any change in the vehicle, you should at least confirm that it's in calibration. It may not always set a trouble code. 
    • Learning curve to find service information
    • You have to be able to read service information and be able to follow procedures.
    • Static and dynamic calibration
    • Use the scan tool for the calibration process to access the computer system, scan the vehicle, and also communicate with the equipment to move the equipment up, down, and go ahead and do the adjustments
    • There's also a screen up mounted high, so you can rotate that towards the car. It's a touchscreen so you don't have to keep coming behind the unit. The software walks you through the process step by step. It tells you what targets to set up, what steps to do on the equipment, what adjustments to make on the equipment, and walks you through it step by step.
    • Documentation is huge because of the liability involved if someone gets into an accident. Digitally attach reports to work orders and take pictures with a tablet. 
    • Organize targets in cabinets with labels
    • Lighting is crucial- changing the entire shop to LED and painting the ceiling

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

    ]]>    Get a behind-the-scenes look at shop owner Tom Sciortino's new ADAS unit. Find out why he waited until now to purchase it, the learning curve with service information, why it is important to educate both the customers and local shops, and a step-by-step guide to how it works. 

    Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE

    Watch Full Video Episode HERE

    Show Notes:  
    • Autel 900- ADAS unit plus it's an alignment machine
    • We have to educate not only the consumers but the other shops, because any change in geometry, any change in the vehicle, you should at least confirm that it's in calibration. It may not always set a trouble code. 
    • Learning curve to find service information
    • You have to be able to read service information and be able to follow procedures.
    • Static and dynamic calibration
    • Use the scan tool for the calibration process to access the computer system, scan the vehicle, and also communicate with the equipment to move the equipment up, down, and go ahead and do the adjustments
    • There's also a screen up mounted high, so you can rotate that towards the car. It's a touchscreen so you don't have to keep coming behind the unit. The software walks you through the process step by step. It tells you what targets to set up, what steps to do on the equipment, what adjustments to make on the equipment, and walks you through it step by step.
    • Documentation is huge because of the liability involved if someone gets into an accident. Digitally attach reports to work orders and take pictures with a tablet. 
    • Organize targets in cabinets with labels
    • Lighting is crucial- changing the entire shop to LED and painting the ceiling

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

    ]]>    f08e04a0-7734-471a-860e-873e3ca115e4Sat, 25 Mar 2023 00:15:00 -040017:13falsefull150150    The Ebb and Flow of Being a Wife and Business Partner [RR 834]The Ebb and Flow of Being a Wife and Business PartnerShelly Fleischman, Automotive Alley, Arcade, NY. Listen to Jim’s previous episodes HERE.

    Liz Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training.

    Nicole Barrett, Barrett Automotive, Cornelia, Georgia.

    Show Notes
    • How did you get involved in the business? What is your role?
    • How do you re-energize? 
    • What is your awesome news?
    • Are you a rule maker or rule breaker?
    • Implementing EOS (Entrepreneurial Operating System)
    • Implementing systems and procedures
    • Work-life balance, how do you juggle the business and your family?

    Additional links about EOS


    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>    Shelly Fleischman, Automotive Alley, Arcade, NY. Listen to Jim’s previous episodes HERE.

    Liz Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training.

    Nicole Barrett, Barrett Automotive, Cornelia, Georgia.

    Show Notes
    • How did you get involved in the business? What is your role?
    • How do you re-energize? 
    • What is your awesome news?
    • Are you a rule maker or rule breaker?
    • Implementing EOS (Entrepreneurial Operating System)
    • Implementing systems and procedures
    • Work-life balance, how do you juggle the business and your family?

    Additional links about EOS


    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>    748aa6b9-e3b7-4471-9c39-f542108ccc74Fri, 24 Mar 2023 00:15:00 -040029:42falsefull834834    Paying Down Debt [E058] - Business By The NumbersPaying Down Debt [E058] - Business By The NumbersThis week Hunt discusses the basics behind debt and how to pay your debt down in a safe manor.

    • What factors go into evaluating whether debt is a good option or not?

    • How does leverage work with debt and how do you analyze the situation to make sure it will be a profitable one?

    • Do I actually want to be debt free or is this debt making me more money than it is costing me?

    • How do I select what debt to start paying down first?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt discusses the basics behind debt and how to pay your debt down in a safe manor.

    • What factors go into evaluating whether debt is a good option or not?

    • How does leverage work with debt and how do you analyze the situation to make sure it will be a profitable one?

    • Do I actually want to be debt free or is this debt making me more money than it is costing me?

    • How do I select what debt to start paying down first?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    6f1c7423-a686-4844-9e1b-9cfcf973fe98Thu, 23 Mar 2023 00:15:00 -040044:21falsebonus    Going Electric in California [THA 320]Going Electric in CaliforniaCalifornia is mandating 100% of new cars and light trucks sold will be zero-emission vehicles by 2035. How will electric vehicles change the composition of our industry? What are the service opportunities? Should you start working on hybrids if you haven't already? Hear from the perspectives of 3 California shop owners that are ready and prepared for the future.

    Watch Video Episode HERE

    John Gustafson, Gustafson Brothers, Huntington Beach, CA. John’s previous episodes HERE Dave Kusa, AutoTrend Diagnostics in Campbell, CA. Listen to Dave’s other episodes HERE John Eppstein, John’s Automotive Care, San Diego, CA. Listen to John’s other episodes HERE

    Show Notes:

    • California non pretrolium zero emission no sales 2035
    • Start working on hybrids- EV is a hybrid without a gas motor
    • What are the service opportunities on EVs? Preventative maintenance package, component replacement, and programming.
    • Where will you plug your car in? At home? Infrastructure?
    • Staying in contact with customers on a consistent basis will be more important than it is now- visit per customer dropping but ARO going up
    • Range anxiety
    • Fleet average age 12 years old
    • Train service advisors- learn the language, get the trust of the EV customers
    • As a shop, if you're not working on hybrids now, you need to start. You need to learn it. You need to get that training because an EV is simply a hybrid without a gas motor for all intents and purposes. If you understand and have experience with the hybrid aspects, the electric side of hybrid vehicles, EVs will just come naturally.

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

    Support our partners:

         

    ]]>    California is mandating 100% of new cars and light trucks sold will be zero-emission vehicles by 2035. How will electric vehicles change the composition of our industry? What are the service opportunities? Should you start working on hybrids if you haven't already? Hear from the perspectives of 3 California shop owners that are ready and prepared for the future.

    Watch Video Episode HERE

    John Gustafson, Gustafson Brothers, Huntington Beach, CA. John’s previous episodes HERE Dave Kusa, AutoTrend Diagnostics in Campbell, CA. Listen to Dave’s other episodes HERE John Eppstein, John’s Automotive Care, San Diego, CA. Listen to John’s other episodes HERE

    Show Notes:

    • California non pretrolium zero emission no sales 2035
    • Start working on hybrids- EV is a hybrid without a gas motor
    • What are the service opportunities on EVs? Preventative maintenance package, component replacement, and programming.
    • Where will you plug your car in? At home? Infrastructure?
    • Staying in contact with customers on a consistent basis will be more important than it is now- visit per customer dropping but ARO going up
    • Range anxiety
    • Fleet average age 12 years old
    • Train service advisors- learn the language, get the trust of the EV customers
    • As a shop, if you're not working on hybrids now, you need to start. You need to learn it. You need to get that training because an EV is simply a hybrid without a gas motor for all intents and purposes. If you understand and have experience with the hybrid aspects, the electric side of hybrid vehicles, EVs will just come naturally.

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

    Support our partners:

         

    ]]>    b70e47fd-5090-44f3-81ad-4ff9adc75578Thu, 23 Mar 2023 00:15:00 -040032:40falsefull320320    Remembering Steve Brotherton with Seth Thorson [E075] - Automotive Field TheoryRemembering Steve Brotherton with Seth Thorson [E075] - Automotive Field Theory
  • Industry Stalwart Steve Brotherton recently passed away
  • He was well ahead of his time
  • His philosophy is still, and will continue to be, valid today
  • He has positively affected you, even if you don't know it.

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Industry Stalwart Steve Brotherton recently passed away
  • He was well ahead of his time
  • His philosophy is still, and will continue to be, valid today
  • He has positively affected you, even if you don't know it.

    • Thanks to our Partner, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    e39f9876-1187-4886-99a3-e25f68b0ba92Wed, 22 Mar 2023 00:15:00 -040041:23falsebonus    How to Shift Your Marketing When You’re Busy [E040] - The Auto Repair Marketing PodcastHow to Shift Your Marketing When You’re Busy [E040] - The Auto Repair Marketing PodcastThis shop is too slow. This shop is too busy. This shop doesn’t know either way. It wasn’t long ago that we heard a good bit of chatter regarding shops who were experiencing slow days but most recently we have experienced shops on the other end of the spectrum. They’re too busy and have mentioned pausing their marketing. In this episode, we discuss what shops can do to shift their marketing instead of stopping all together.

    Talking Points

    • The too-busy shop trend - sound crazy, but true.
    • Mistake: stop marketing. Busy today does not mean busy tomorrow.
    • Stopping all marketing creates a roller coaster effect
    • Everything is great until one day it isn’t
    • Do you own a business or do you own a job? It’s time to grow up.
    • Never stop marketing; pivot instead.
    • Change messaging to less sales/promotion and more culture
    • Start hiring
    • Focus on brand building
    • Messaging Shift to:
    • More company culture
    • Brand awareness
    • Great Place to work
    • Customer Acquisition
    • Ads
    • Community Relations
    • Social Media
    • SEO
    • Customer Retention
    • Emails
    • Texting
    • Social Media

    Thanks to our partner, RepairPal. Visit the Web HERE

    How To Get In Touch

    Website - https://independentautodieselrepair.com/ 

    Facebook - https://www.facebook.com/IndependentAutoandDieselRepair

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    ]]>    This shop is too slow. This shop is too busy. This shop doesn’t know either way. It wasn’t long ago that we heard a good bit of chatter regarding shops who were experiencing slow days but most recently we have experienced shops on the other end of the spectrum. They’re too busy and have mentioned pausing their marketing. In this episode, we discuss what shops can do to shift their marketing instead of stopping all together.

    Talking Points

    • The too-busy shop trend - sound crazy, but true.
    • Mistake: stop marketing. Busy today does not mean busy tomorrow.
    • Stopping all marketing creates a roller coaster effect
    • Everything is great until one day it isn’t
    • Do you own a business or do you own a job? It’s time to grow up.
    • Never stop marketing; pivot instead.
    • Change messaging to less sales/promotion and more culture
    • Start hiring
    • Focus on brand building
    • Messaging Shift to:
    • More company culture
    • Brand awareness
    • Great Place to work
    • Customer Acquisition
    • Ads
    • Community Relations
    • Social Media
    • SEO
    • Customer Retention
    • Emails
    • Texting
    • Social Media

    Thanks to our partner, RepairPal. Visit the Web HERE

    How To Get In Touch

    Website - https://independentautodieselrepair.com/ 

    Facebook - https://www.facebook.com/IndependentAutoandDieselRepair

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    ]]>    1fc5290e-18fa-48a4-a75a-b488ead3562eWed, 22 Mar 2023 00:15:00 -040017:04falsebonus    Job of a Trainer Isn’t a Job, It’s a Lifestyle [RR 833]Job of a Trainer Isn't a Job, It's a LifestyleRecorded Live at Vision 2023, we are with 3 trainers that describe training as a lifestyle, not a job. Today's technicians must have an engineering mindset in order to repair vehicles and that requires a continuous commitment to learning, improving, and teaching for both the trainers and attendees.

    Ryne Thomason, NAPA Trainer

    Bill Weaver, NAPA Trainer. Listen to Bill's previous episodes HERE


    Curt Eigenberger, NAPA Trainer



    Show Notes


    • "Job of a trainer isn't a job, it's a lifestyle."


    • Knowledge is sort of a burden, once you've accumulated it, it's your burden to distribute that back out to the field.


    • Daytime training generally works better given the time in the environment as far as you can do things more hands-on than in the evenings 


    • Invest in training, keep a training resume.


    • Teaching or taking, it doesn't matter. You're always learning something new if you have an open mind.


    • If you come back after training and you show me you've improved your skills and your profitability, then everybody wins. If you can teach somebody else a skill that you have, you have mastered that skill 


    • Connect and interact when you're teaching in class


    • Make a commitment right now for the rest of this year, you're gonna put your guys out in training and give them opportunities. Measure it after an entire year


    • If you're spending time, money, and the investment to grow your technician, but then not allowing the technician to grow, that's a management problem.


    • Your technician has to be an expert in fluid dynamics, thermodynamics and an IT expert to diagnose and repair a modern vehicle.


    • To be an automotive technician now, you need an engineering mind. And you have to develop your own way of understanding critical thinking because you have to blend the real world of mechanical, with the engineering world of electronics that's in there. 



    Thanks to our Partner, NAPA AUTO CARE


    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com


    Connect with the Podcast:


    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    Recorded Live at Vision 2023, we are with 3 trainers that describe training as a lifestyle, not a job. Today's technicians must have an engineering mindset in order to repair vehicles and that requires a continuous commitment to learning, improving, and teaching for both the trainers and attendees.

    Ryne Thomason, NAPA Trainer

    Bill Weaver, NAPA Trainer. Listen to Bill's previous episodes HERE


    Curt Eigenberger, NAPA Trainer



    Show Notes


    • "Job of a trainer isn't a job, it's a lifestyle."


    • Knowledge is sort of a burden, once you've accumulated it, it's your burden to distribute that back out to the field.


    • Daytime training generally works better given the time in the environment as far as you can do things more hands-on than in the evenings 


    • Invest in training, keep a training resume.


    • Teaching or taking, it doesn't matter. You're always learning something new if you have an open mind.


    • If you come back after training and you show me you've improved your skills and your profitability, then everybody wins. If you can teach somebody else a skill that you have, you have mastered that skill 


    • Connect and interact when you're teaching in class


    • Make a commitment right now for the rest of this year, you're gonna put your guys out in training and give them opportunities. Measure it after an entire year


    • If you're spending time, money, and the investment to grow your technician, but then not allowing the technician to grow, that's a management problem.


    • Your technician has to be an expert in fluid dynamics, thermodynamics and an IT expert to diagnose and repair a modern vehicle.


    • To be an automotive technician now, you need an engineering mind. And you have to develop your own way of understanding critical thinking because you have to blend the real world of mechanical, with the engineering world of electronics that's in there. 



    Thanks to our Partner, NAPA AUTO CARE


    Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com


    Connect with the Podcast:


    -Join our Insider List: https://remarkableresults.biz/insider

    -All books mentioned on our podcasts: https://remarkableresults.biz/books

    -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

    -Buy Me a Coffee: https://www.buymeacoffee.com/carm

    -The Aftermarket Radio Network: https://aftermarketradionetwork.com

    -Special episode collections: https://remarkableresults.biz/collections

    ]]>    976c7283-505b-4b97-845d-ef09d8b34d47Tue, 21 Mar 2023 00:15:00 -040045:29falsefull833833    Vision 2023 with Shop Marketing Pros [E104] - Chris Cotton Weekly BlitzVision 2023 with Shop Marketing Pros [E104] - Chris Cotton Weekly BlitzDuring Today's episode #104 The crew from SMP and I Talk About:

    • What is a Chicken Flicker?
    • Behind-the-scenes dirt on Kim & Brian from SMP
    • What's the best part of your work day?
    • What's the difference between a successful client and one that isn't?
    • What would your advice be for a shop starting out that isn't able to hire someone like SMP?
    • How cute is Dutton?
    • Favorite Cartoon Character?
    • What did you want to be when you grew up?
    • What book are you reading now, if any?

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    • 30% increase in revenue by improving transparency and trust
    • 50% reduction in time spent researching and ordering parts
    • 10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae

    ]]>    During Today's episode #104 The crew from SMP and I Talk About:

    • What is a Chicken Flicker?
    • Behind-the-scenes dirt on Kim & Brian from SMP
    • What's the best part of your work day?
    • What's the difference between a successful client and one that isn't?
    • What would your advice be for a shop starting out that isn't able to hire someone like SMP?
    • How cute is Dutton?
    • Favorite Cartoon Character?
    • What did you want to be when you grew up?
    • What book are you reading now, if any?

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    • 30% increase in revenue by improving transparency and trust
    • 50% reduction in time spent researching and ordering parts
    • 10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae

    ]]>    a6fe8485-7608-40fc-a232-6bd645e40306Mon, 20 Mar 2023 00:15:00 -040053:20falsebonus    Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149]Delivering Amazing Customer Experience is Taught, Not AssumedHow do you create an amazing customer experience in your business? Guess what? No one is born with those skills, but your employees are can turn talent into a skill with proper training. 

    Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE.

    Watch Full Video Episode HERE

    Show Notes:  https://www.autoshopowner.com/
    • It's never too early in business to prepare for the unexpected and your eventual exit.
    • Life can throw you a curveball, and we have all heard the stories of a shop owner that had a life-changing illness or worse. As a shop owner, are you prepared for life's curve balls? And what about your family?  In addition, the primary responsibility of the business owner is to create an exit strategy.  It's not that you are selling tomorrow, but preparing for an exit strategy grows a successful business and is worth more. Curveballs and Exit strategies go hand in hand. 
    • Build your business as a home; build it to sell in the future
    • THA 316 surviving health scare
    • Delivering an amazing customer experience is taught, not assumed
    • Amazing customer service is lacking these days, and so is creating a world-class customer experience. By the way, customer service and customer experience are different. All too often, we blame the employees, especially younger people, for not having the people skills to create an amazing customer experience. Well, no one is born with those skills, and just like the skill of playing the piano or shooting a basketball, having the talent is one thing, but to hone that talent into a skill takes training. 
    • What is great customer service? What does it look like? Do you have in-house training in place for everyone in the business? 
    • Be prepared for customers- lower their anxiety.
    • Get into the hearts and minds of the individual- personalize it, make notes
    • Talent comes first, develop the skills comes second

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

    Check out today's partner:

    ]]>    How do you create an amazing customer experience in your business? Guess what? No one is born with those skills, but your employees are can turn talent into a skill with proper training. 

    Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE.

    Watch Full Video Episode HERE

    Show Notes:  https://www.autoshopowner.com/
    • It's never too early in business to prepare for the unexpected and your eventual exit.
    • Life can throw you a curveball, and we have all heard the stories of a shop owner that had a life-changing illness or worse. As a shop owner, are you prepared for life's curve balls? And what about your family?  In addition, the primary responsibility of the business owner is to create an exit strategy.  It's not that you are selling tomorrow, but preparing for an exit strategy grows a successful business and is worth more. Curveballs and Exit strategies go hand in hand. 
    • Build your business as a home; build it to sell in the future
    • THA 316 surviving health scare
    • Delivering an amazing customer experience is taught, not assumed
    • Amazing customer service is lacking these days, and so is creating a world-class customer experience. By the way, customer service and customer experience are different. All too often, we blame the employees, especially younger people, for not having the people skills to create an amazing customer experience. Well, no one is born with those skills, and just like the skill of playing the piano or shooting a basketball, having the talent is one thing, but to hone that talent into a skill takes training. 
    • What is great customer service? What does it look like? Do you have in-house training in place for everyone in the business? 
    • Be prepared for customers- lower their anxiety.
    • Get into the hearts and minds of the individual- personalize it, make notes
    • Talent comes first, develop the skills comes second

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

    Check out today's partner:

    ]]>    46c48364-c5c8-4447-b91a-20362945a512Sat, 18 Mar 2023 00:15:00 -040025:55falsefull149149    First Ever General Service Technician Academy at Vision KC [RR 832]First Ever General Service Technician Academy at Vision KC [RR 832]Al Wright, John’s Automotive, Cedar Rapids, IA. Al’s previous episodes HERE

    Travis Troy, Honest Wrenches, Akeny and Des Moines, IA. Listen to Travis’ other episodes HERE

    Show Notes
    • Travis Troy- 21 team members attending Vision 2023
    • MWACA SOS Shop Owner’s Support- What is an S.O.S. Group? Think of it as your advisory board. Our S.O.S. Groups consist of no more than 10 shops that meet on a monthly basis. Meetings are similar to “twenty groups” without the intense financial focus or expensive monthly commitment. Groups meet monthly at a participating shop to discuss relevant issues, set and review goals, and evaluate the hosting shop.   
    • Be vulnerable, and be transparent, not as a business owner but as a friend. We are not each other’s competition. 
    • Learning from others, raising the bar for the Automotive industry 
    • FTI- failure to implement, the number one failure for shop owners. Debrief after the SOS meeting with a list of items to work on and change. 
    • Elevate before you grow.
    • GSTA General Service Technician Academy - 2-day course. This program benefits the technician and the shop with increased efficiency, knowledge, and safety, as well as cost-savings by helping prevent beginning mistakes. Certifications will come from Tire Industry Association (TIA), Automotive Lift Institute (ALI), and Mobile Air Conditioning Society (MACS). 
    • GTSA will cover- Tire Safety – hands-on mounting and dismounting, repair procedures and balancing, Tire pressure monitoring basics, Lift safety – Including Information access for proper lift placement, OSHA and shop safety training, Alignment basics, Intro to Air Conditioning, Electricity Fundamentals, Introduction to Digital Vehicle Inspections - a systematic approach to test drives, inspections, photos and videos and the benefits to the tech and to the shop of performing the DVI.
    • Surviving a Health Scare [THA 316]

    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>    Al Wright, John’s Automotive, Cedar Rapids, IA. Al’s previous episodes HERE

    Travis Troy, Honest Wrenches, Akeny and Des Moines, IA. Listen to Travis’ other episodes HERE

    Show Notes
    • Travis Troy- 21 team members attending Vision 2023
    • MWACA SOS Shop Owner’s Support- What is an S.O.S. Group? Think of it as your advisory board. Our S.O.S. Groups consist of no more than 10 shops that meet on a monthly basis. Meetings are similar to “twenty groups” without the intense financial focus or expensive monthly commitment. Groups meet monthly at a participating shop to discuss relevant issues, set and review goals, and evaluate the hosting shop.   
    • Be vulnerable, and be transparent, not as a business owner but as a friend. We are not each other’s competition. 
    • Learning from others, raising the bar for the Automotive industry 
    • FTI- failure to implement, the number one failure for shop owners. Debrief after the SOS meeting with a list of items to work on and change. 
    • Elevate before you grow.
    • GSTA General Service Technician Academy - 2-day course. This program benefits the technician and the shop with increased efficiency, knowledge, and safety, as well as cost-savings by helping prevent beginning mistakes. Certifications will come from Tire Industry Association (TIA), Automotive Lift Institute (ALI), and Mobile Air Conditioning Society (MACS). 
    • GTSA will cover- Tire Safety – hands-on mounting and dismounting, repair procedures and balancing, Tire pressure monitoring basics, Lift safety – Including Information access for proper lift placement, OSHA and shop safety training, Alignment basics, Intro to Air Conditioning, Electricity Fundamentals, Introduction to Digital Vehicle Inspections - a systematic approach to test drives, inspections, photos and videos and the benefits to the tech and to the shop of performing the DVI.
    • Surviving a Health Scare [THA 316]

    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>    f34f6702-1ef6-4ac1-9017-1ad698736cceFri, 17 Mar 2023 00:15:00 -040036:01falsefull832832    Silicon Valley Bank [E057] - Business By The NumbersSilicon Valley Bank [E057] - Business By The NumbersThis week Hunt discusses the current banking crisis and the collapse of Silicon Valley Bank.

    • What happened to Silicon Valley Bank, and are there other banks at risk of the same fate?

    • What risk factors played a role in the eventual collapse of the bank?

    • What role does the government play in these situations, and what are they doing to fix this?

    • What are the after effects of something like this going to be?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt discusses the current banking crisis and the collapse of Silicon Valley Bank.

    • What happened to Silicon Valley Bank, and are there other banks at risk of the same fate?

    • What risk factors played a role in the eventual collapse of the bank?

    • What role does the government play in these situations, and what are they doing to fix this?

    • What are the after effects of something like this going to be?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    c31da13b-9f95-413b-bbe2-d5d631718c1eThu, 16 Mar 2023 00:15:00 -040052:36falsebonus    Managing Comebacks and Quality Control [THA 319]Managing Comebacks and Quality ControlIt's time to shift your mindset on comebacks! Consider comebacks as a second opportunity to learn, make it right with the customer, have a training moment with your employees, and document and discover ways to improve your quality control.

    Watch Episode HERE

    Aaron Woods, X-tra Mile Auto Care, Stillwater, OK. Listen to Aaron’s previous episodes HERE

    Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Clint’s previous episodes HERE

    Jim Fleischman, Automotive Alley, Arcade, NY. Listen to Jim’s previous episodes HERE. Deidre Parker, Chloe's Auto Repair, Woodstock, GA.

    Show Notes:

    •  It's your second opportunity!
    • Address the issue promptly: When a customer returns with a complaint or problem, the repair shop should address the issue promptly and efficiently. This includes communicating clearly with the customer about the problem and what steps will be taken to resolve it.
    • Re-diagnose as a Team: The original technician and another technician/manager/Forman should thoroughly verify and diagnose the issue TOGETHER to determine the cause of the problem and the appropriate solution. Another misdiagnosis or underdiagnosis will damage the repair shop's reputation and further destroy the client’s trust.
    • Prioritize the repair: Comebacks should be prioritized over other work to ensure the customer's vehicle is repaired immediately. This demonstrates the repair shop's commitment to customer satisfaction.
    • Analyze the root cause: When a comeback occurs, the repair shop should analyze the root cause of the problem to identify any areas for improvement. This includes reviewing the repair process, technician training, and parts selection. Implementing changes to address the root cause can help prevent future comebacks.
    • It may not be your fault, but it is your problem- empathy, resolve, and quickness. Evidence will be the evidence, but there is an opportunity to have integrity.
    • Establish a healthy culture of accountability.
    • Assume derived from the individual, but what about your processes? Communication error? What is your definition of a comeback at your shop?
    • Documentation of the initial visit
    • What is the greatest prevention tool? Final QC process 
    • “Cherish the Customer” allowance for customers
    • Aaron Woods: We define comebacks as any reason a customer has to return due to an error in communication or workmanship. Each technician is responsible for ensuring their comebacks are at or below 2% of their total car count. We display each technician's scorecard at our weekly Monday morning production meeting and discuss all numbers as a group. This also helps establish peer-to-peer accountability as well.
    • Hunt Demarest- Accounting for Internal and Warranty Work

    QC CHECKLIST:
    • Test drive the vehicle and verify that the PRIMARY CONCERN has been resolved.
    • Visually check that all other work has been completed according to the repair order.
    • Inspect the vehicle to ensure that there are no new scratches, dents, or other new damage (See Intake Pictures in the DVI for reference)
    • Verify that the vehicle has been cleaned and is free of any debris or grease marks/stains.
    • Verify that all peripheral components that were removed during the repair have been reinstalled and are functioning correctly (i.e. Engine Covers, Air Filter Box, Oil Caps, Lids, etc)
    •  Check that all fluids have been topped off to the correct levels whether they were serviced or not. NO FLUID LEAVES LOW
    •  Inspect the tires to ensure they have been properly inflated.
    •  Manually retorque lug nuts if wheels were removed for any reason.
    • Check that all warning lights and error codes have been cleared and are not displaying unless previously declined by the customer.  VERIFY ALL MONITORS HAVE RUN/PASSED
    • Verify the LOF sticker is present and ACCURATE
    • Reset the Oil Life Monitor -or- Maintence/Service Reminder.
    • Vacuum floors, clean windshield inside and out, and refresh wipers if not replaced.
    • Park vehicle in Launch Pad, remove seat cover & floor mat and place “gift” for customer on the dash or in plain sight.

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

    Support our partners:

         

    ]]>    It's time to shift your mindset on comebacks! Consider comebacks as a second opportunity to learn, make it right with the customer, have a training moment with your employees, and document and discover ways to improve your quality control.

    Watch Episode HERE

    Aaron Woods, X-tra Mile Auto Care, Stillwater, OK. Listen to Aaron’s previous episodes HERE

    Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Clint’s previous episodes HERE

    Jim Fleischman, Automotive Alley, Arcade, NY. Listen to Jim’s previous episodes HERE. Deidre Parker, Chloe's Auto Repair, Woodstock, GA.

    Show Notes:

    •  It's your second opportunity!
    • Address the issue promptly: When a customer returns with a complaint or problem, the repair shop should address the issue promptly and efficiently. This includes communicating clearly with the customer about the problem and what steps will be taken to resolve it.
    • Re-diagnose as a Team: The original technician and another technician/manager/Forman should thoroughly verify and diagnose the issue TOGETHER to determine the cause of the problem and the appropriate solution. Another misdiagnosis or underdiagnosis will damage the repair shop's reputation and further destroy the client’s trust.
    • Prioritize the repair: Comebacks should be prioritized over other work to ensure the customer's vehicle is repaired immediately. This demonstrates the repair shop's commitment to customer satisfaction.
    • Analyze the root cause: When a comeback occurs, the repair shop should analyze the root cause of the problem to identify any areas for improvement. This includes reviewing the repair process, technician training, and parts selection. Implementing changes to address the root cause can help prevent future comebacks.
    • It may not be your fault, but it is your problem- empathy, resolve, and quickness. Evidence will be the evidence, but there is an opportunity to have integrity.
    • Establish a healthy culture of accountability.
    • Assume derived from the individual, but what about your processes? Communication error? What is your definition of a comeback at your shop?
    • Documentation of the initial visit
    • What is the greatest prevention tool? Final QC process 
    • “Cherish the Customer” allowance for customers
    • Aaron Woods: We define comebacks as any reason a customer has to return due to an error in communication or workmanship. Each technician is responsible for ensuring their comebacks are at or below 2% of their total car count. We display each technician's scorecard at our weekly Monday morning production meeting and discuss all numbers as a group. This also helps establish peer-to-peer accountability as well.
    • Hunt Demarest- Accounting for Internal and Warranty Work

    QC CHECKLIST:
    • Test drive the vehicle and verify that the PRIMARY CONCERN has been resolved.
    • Visually check that all other work has been completed according to the repair order.
    • Inspect the vehicle to ensure that there are no new scratches, dents, or other new damage (See Intake Pictures in the DVI for reference)
    • Verify that the vehicle has been cleaned and is free of any debris or grease marks/stains.
    • Verify that all peripheral components that were removed during the repair have been reinstalled and are functioning correctly (i.e. Engine Covers, Air Filter Box, Oil Caps, Lids, etc)
    •  Check that all fluids have been topped off to the correct levels whether they were serviced or not. NO FLUID LEAVES LOW
    •  Inspect the tires to ensure they have been properly inflated.
    •  Manually retorque lug nuts if wheels were removed for any reason.
    • Check that all warning lights and error codes have been cleared and are not displaying unless previously declined by the customer.  VERIFY ALL MONITORS HAVE RUN/PASSED
    • Verify the LOF sticker is present and ACCURATE
    • Reset the Oil Life Monitor -or- Maintence/Service Reminder.
    • Vacuum floors, clean windshield inside and out, and refresh wipers if not replaced.
    • Park vehicle in Launch Pad, remove seat cover & floor mat and place “gift” for customer on the dash or in plain sight.

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

    Support our partners:

         

    ]]>    dd87cd69-1668-4bd7-abc5-edb44e296964Thu, 16 Mar 2023 00:15:00 -040049:17falsefull319319    What is a Master Technician? With Bryan Pollack and Paul 'Scanner' Danner [E074] - Automotive Field TheoryWhat is a Master Technician? With Bryan Pollack and Paul 'Scanner' Danner [E074] - Automotive Field Theory
  • What is a Master Technician?
  • Value of ASE
  • Practical Testing?
  • Charging to support a Master Technician

    • Thanks to our Parnter, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • What is a Master Technician?
  • Value of ASE
  • Practical Testing?
  • Charging to support a Master Technician

    • Thanks to our Parnter, NAPA AUTOTECH napaautotech.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    d72e3ab5-3b0f-4d46-852a-74573a30353dWed, 15 Mar 2023 00:15:00 -040001:13:03falsebonus    Do It Anyway - Win the Battle of Your Internal Dialogue with Tracy Capriotto [E039] - The Auto Repair Marketing PodcastDo It Anyway - Win the Battle of Your Internal Dialogue with Tracy Capriotto [E039] - The Auto Repair Marketing PodcastKim + Tracy Capriotto spend time in this episode laughing, chatting, and sharing about key moments in the industry, career transitions, and working with family. Tracy shares her battle with an internal dialogue. 

    Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops

    Talking Points

    • Working with family. You’re either crazy or an angel. I think it’s an angel. 
    • What’s your top tip for working with family?
    • what was it like watching your dad take on the automotive world with his podcast?
    • at what point did you think you wanted in on that?
    • what has the transition like for you joining your dad?
    • let's chat about your Women in Auto Care involvement - what are your favorite events? what are you doing in that group? 
    • Your greatest lesson?
    • your favorite podcast episode you've done so far
    • funniest edits + bloopers

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    ]]>    Kim + Tracy Capriotto spend time in this episode laughing, chatting, and sharing about key moments in the industry, career transitions, and working with family. Tracy shares her battle with an internal dialogue. 

    Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops

    Talking Points

    • Working with family. You’re either crazy or an angel. I think it’s an angel. 
    • What’s your top tip for working with family?
    • what was it like watching your dad take on the automotive world with his podcast?
    • at what point did you think you wanted in on that?
    • what has the transition like for you joining your dad?
    • let's chat about your Women in Auto Care involvement - what are your favorite events? what are you doing in that group? 
    • Your greatest lesson?
    • your favorite podcast episode you've done so far
    • funniest edits + bloopers

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    ]]>    623a1ee1-26c0-4331-b4e0-0b1341a54809Wed, 15 Mar 2023 00:15:00 -040042:56falsebonus    “Profitable Fleet Management for Small and Medium Businesses” Bill Deboer [RR 831]"Profitable Fleet Management for Small and Medium Businesses" Bill DeboerKeep a cool quarter of a million? Or give it away.... You’d think that was self-evident, but usually, companies are unintentionally giving it away. If you’re like most of our clients, you’ve got enough worries on your plate when it comes to making sure everything in the business is running smoothly. You don’t have the bandwidth to take on another project, especially one this large—that has the probability of costing the company thousands of dollars in repairs, overages, gas...the list goes on. Recently we helped a company drive down the cost per mile from 48 down to 36 cents per mile by showing them how they can run their vehicles longer for more mileage and reduce their total investment in that vehicle, therefore, lowering the cost per mile. They were replacing their vehicles every hundred thousand miles. We showed them how much they can save by extending the mileage to double and triple which...came out to a cool quarter of a million dollars. That’s where we come in. We help businesses just like yours run more smoothly with less breakdowns, less downtime, and more profit in their pocket at the end of the year." Bill Deboer

    Bill DeBoer, DeBoer’s Auto Sales & Service. Listen to Bill’s podcast episodes HERE.

    Show Notes
    • freefleetbook.com
    • Growing with fleet and retail- had office space next to the current location, rezoned it highway commercial to be recycled and added 6 bays.
    • RR 481: David Saline – Start or Grow Your Fleet Business
    • Wrote the book to try to speak to those people so that we can acquire more fleets and bring people into their wheelhouse, but also help out those people that aren't to the point where needing a fleet management team, but they're just trying to survive on their own. Downloadable PDF- cost per mile, vehicle maintenance tracker spreadsheet etc
    • "The fractional fleet management program, where they can hire us, we can manage their fleet for a fraction of the. Because we're doing it on a fractional-time basis, they don't need that full-time management. But at the same time, they get all the same perks and benefits."
    • Get 30 vehicles collected with only one or two contact points. So now you're not making 30 individual calls; you're making one phone call. You get a good relationship going with the key stakeholders and the decision-makers in those fleets. 
    • Telematics- all that data gets pulled into our fleet management program as we set up these vehicles on the maintenance schedules as they hit their miles.
    • Share it with their prospects for fleets

    Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
    ]]>    Keep a cool quarter of a million? Or give it away.... You’d think that was self-evident, but usually, companies are unintentionally giving it away. If you’re like most of our clients, you’ve got enough worries on your plate when it comes to making sure everything in the business is running smoothly. You don’t have the bandwidth to take on another project, especially one this large—that has the probability of costing the company thousands of dollars in repairs, overages, gas...the list goes on. Recently we helped a company drive down the cost per mile from 48 down to 36 cents per mile by showing them how they can run their vehicles longer for more mileage and reduce their total investment in that vehicle, therefore, lowering the cost per mile. They were replacing their vehicles every hundred thousand miles. We showed them how much they can save by extending the mileage to double and triple which...came out to a cool quarter of a million dollars. That’s where we come in. We help businesses just like yours run more smoothly with less breakdowns, less downtime, and more profit in their pocket at the end of the year." Bill Deboer

    Bill DeBoer, DeBoer’s Auto Sales & Service. Listen to Bill’s podcast episodes HERE.

    Show Notes
    • freefleetbook.com
    • Growing with fleet and retail- had office space next to the current location, rezoned it highway commercial to be recycled and added 6 bays.
    • RR 481: David Saline – Start or Grow Your Fleet Business
    • Wrote the book to try to speak to those people so that we can acquire more fleets and bring people into their wheelhouse, but also help out those people that aren't to the point where needing a fleet management team, but they're just trying to survive on their own. Downloadable PDF- cost per mile, vehicle maintenance tracker spreadsheet etc
    • "The fractional fleet management program, where they can hire us, we can manage their fleet for a fraction of the. Because we're doing it on a fractional-time basis, they don't need that full-time management. But at the same time, they get all the same perks and benefits."
    • Get 30 vehicles collected with only one or two contact points. So now you're not making 30 individual calls; you're making one phone call. You get a good relationship going with the key stakeholders and the decision-makers in those fleets. 
    • Telematics- all that data gets pulled into our fleet management program as we set up these vehicles on the maintenance schedules as they hit their miles.
    • Share it with their prospects for fleets

    Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
    ]]>    8fb2c320-e447-47be-a43b-17784d72e569Tue, 14 Mar 2023 00:15:00 -040022:21falsefull831831    Are You Leaving the Industry? [E103] - Chris Cotton Weekly BlitzAre You Leaving the Industry? [E103] - Chris Cotton Weekly BlitzDuring Today's episode #103 Why Are You Leaving The Industry? I Talk About:

    • What’s the Problem?
    • Why Are They leaving?
    • What do we do about it?

    Link for the Survey: http://bit.ly/3EVVjSf

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    • 30% increase in revenue by improving transparency and trust
    • 50% reduction in time spent researching and ordering parts
    • 10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    During Today's episode #103 Why Are You Leaving The Industry? I Talk About:

    • What’s the Problem?
    • Why Are They leaving?
    • What do we do about it?

    Link for the Survey: http://bit.ly/3EVVjSf

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    • 30% increase in revenue by improving transparency and trust
    • 50% reduction in time spent researching and ordering parts
    • 10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    cf4186a1-74bf-47cb-9f60-94ebfb2603cfMon, 13 Mar 2023 00:15:00 -040007:18falsebonus    Internal Company App Gets the Word Out [AW 148]Internal Company App Gets the Word Out

    Bill Snow, VP of Franchise Development and Operations, Rad Air. Listen to Bill's previous episodes HERE

    Watch Full Video Episode HERE

    Show Notes:  
    • Internal company app- 10 franchises, how do you effectively communicate with everyone? 
    • Communication- opportunity, and obstacles
    • Upcoming training in town- instead of the email trickle-down effect to technician level, switch to an app. Set reminders, set deadlines (video/training/messages), two-way street.  
    • Sending videos, employee manual, training, insurance, etc
    • Learning Management System- inside the app, developed video content (short segments)
    • Career fair- discuss the app for the company 
    • Onboarding new employees- onboarding videos prior to the first day
    • App developer: https://www.verasana.com/

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    ]]>

    Bill Snow, VP of Franchise Development and Operations, Rad Air. Listen to Bill's previous episodes HERE

    Watch Full Video Episode HERE

    Show Notes:  
    • Internal company app- 10 franchises, how do you effectively communicate with everyone? 
    • Communication- opportunity, and obstacles
    • Upcoming training in town- instead of the email trickle-down effect to technician level, switch to an app. Set reminders, set deadlines (video/training/messages), two-way street.  
    • Sending videos, employee manual, training, insurance, etc
    • Learning Management System- inside the app, developed video content (short segments)
    • Career fair- discuss the app for the company 
    • Onboarding new employees- onboarding videos prior to the first day
    • App developer: https://www.verasana.com/

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    ]]>    0f7ecd61-5537-40cc-ba40-59ad2a4be25aSat, 11 Mar 2023 00:15:00 -040015:15falsefull148148    Technology, Network, Systems and Software: Understand the Why and How [RR 830]Technology, Network, Systems and Software: Understand the Why and HowJeff Matt, Victory Auto Service, 11 Locations, MN and FL.  Jeff’s previous episodes HERE

    David Boyd, Inbound INC. 

    Show Notes
    • VOIP (voice over IP)- recording phone conversations, ‘replay booth,’ specific workspace with a  particular service advisor for incoming and outgoing, and time of phone calls for training purposes.  
    • The entire conversation with a customer happens over multiple phone calls.  
    • Phone skills- undervalued when it comes to your business’ success.
    • Check with your State rules for recorded phone calls.
    • IT support- safety net, systems, network, firewalls, servers, cameras.
    • Identifying inefficiency and technology risks. 
    • Jeff Matt’s security camera caught the burglar at his shop.
    • Your local IT person might not have the capabilities to handle what your business needs- talk to fellow shop owners/business owners. Search business management consulting, six sigma, engineering. 
    • Disrupter- moving away from cable and DSL providers.  
    • Identifying server issues with cables, job satisfaction continues to grow. 
    • Video phones- visual face to face conversations. 
    • Customized recording and limited access for employees (permissions).
    • Technology, network, systems, and software- understand the how and why
    • Callinbound.com

    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>    Jeff Matt, Victory Auto Service, 11 Locations, MN and FL.  Jeff’s previous episodes HERE

    David Boyd, Inbound INC. 

    Show Notes
    • VOIP (voice over IP)- recording phone conversations, ‘replay booth,’ specific workspace with a  particular service advisor for incoming and outgoing, and time of phone calls for training purposes.  
    • The entire conversation with a customer happens over multiple phone calls.  
    • Phone skills- undervalued when it comes to your business’ success.
    • Check with your State rules for recorded phone calls.
    • IT support- safety net, systems, network, firewalls, servers, cameras.
    • Identifying inefficiency and technology risks. 
    • Jeff Matt’s security camera caught the burglar at his shop.
    • Your local IT person might not have the capabilities to handle what your business needs- talk to fellow shop owners/business owners. Search business management consulting, six sigma, engineering. 
    • Disrupter- moving away from cable and DSL providers.  
    • Identifying server issues with cables, job satisfaction continues to grow. 
    • Video phones- visual face to face conversations. 
    • Customized recording and limited access for employees (permissions).
    • Technology, network, systems, and software- understand the how and why
    • Callinbound.com

    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections       ]]>    7ac25a85-45e3-4e83-8e35-babbc6bc0ee4Fri, 10 Mar 2023 00:15:00 -040052:44falsefull830830    Cash is King - Cash Management Accounts [E056] - Business By The NumbersCash is King - Cash Management Accounts [E056] - Business By The NumbersThis week Hunt discusses common mistakes and tips to better manage and protect your #cash.

    • How to understand if your personal spending requirements are hurting your business?

    • How can you ensure that you aren't taking too much out of your business?

    • Can there be too much cash in your business? What to do to minimize risk and maximize return.

    • What options exist to get a better return on my money without significant risks?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt discusses common mistakes and tips to better manage and protect your #cash.

    • How to understand if your personal spending requirements are hurting your business?

    • How can you ensure that you aren't taking too much out of your business?

    • Can there be too much cash in your business? What to do to minimize risk and maximize return.

    • What options exist to get a better return on my money without significant risks?

    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    b8c2681f-f384-4eb9-8cb1-3cfc7d4e91dcThu, 09 Mar 2023 00:15:00 -040043:22falsebonus    Future Shop: Sooner Than You Think [THA 318]Future Shop: Sooner Than You ThinkWill diagnostic work overtake remove and replace work? How will you position and present your shop as a technologically advanced repair center? What training will our employees need? How will artificial intelligence impact our industry? Will we be prepared? Join Jake Sorensen, Chris Chesney and Derek Kaufman as they discuss the shop of the future.

    Watch Episode HERE

    Jake Sorensen, 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. Shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT Listen to Jake’s previous episodes HERE

    Chris Chesney, Training and Organizational Development, Repairify. Chris’ previous episodes HERE

    Derek Kaufman, Managing Partner, Schwartz Advisors, President of C3 Network. Listen to Derek’s previous episodes HERE

    Show Notes:

    • Looking up and reading service procedures is already a must, but even more so as technology advances.
      • Example: ADAS systems now require calibrations when performing repairs like an alignment or bumper cover removal. If you change a headlight assembly that requires bumper R&R, you may need to perform a radar calibration. The only way to know for sure is to read service information.

    • Reading technical information/technical reading skills- much different than reading newspaper or Facebook posts, a book etc.
    • Evelyn Wood speed reading course- reading with purpose
    • An explosion of information- computing power for all industries 
    • 2022 captures over a trillion data points that will be aggregated to provide insights
    • AI- mining data for trends
    • Diffusion of innovation curve- 17+ years for EV’s
    • We have expected Technicians to be masters of everything. 
    • Many better diagnostic technicians are inefficient at R&R and do not enjoy it.
    • Shift mindset to a technology industry
    • Even today, electric vehicles account for 18% of new vehicles sold, and those won't be in our bays tomorrow.
    • By 2030 the population of vehicles in operations, over 300 million, and only 8% will be electrified.
    • Get ready, or some other service industry will beat you to the punch
    • How are you presenting your shop to the public?

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Support our partners:

         

    ]]>    Will diagnostic work overtake remove and replace work? How will you position and present your shop as a technologically advanced repair center? What training will our employees need? How will artificial intelligence impact our industry? Will we be prepared? Join Jake Sorensen, Chris Chesney and Derek Kaufman as they discuss the shop of the future.

    Watch Episode HERE

    Jake Sorensen, 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. Shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT Listen to Jake’s previous episodes HERE

    Chris Chesney, Training and Organizational Development, Repairify. Chris’ previous episodes HERE

    Derek Kaufman, Managing Partner, Schwartz Advisors, President of C3 Network. Listen to Derek’s previous episodes HERE

    Show Notes:

    • Looking up and reading service procedures is already a must, but even more so as technology advances.
      • Example: ADAS systems now require calibrations when performing repairs like an alignment or bumper cover removal. If you change a headlight assembly that requires bumper R&R, you may need to perform a radar calibration. The only way to know for sure is to read service information.

    • Reading technical information/technical reading skills- much different than reading newspaper or Facebook posts, a book etc.
    • Evelyn Wood speed reading course- reading with purpose
    • An explosion of information- computing power for all industries 
    • 2022 captures over a trillion data points that will be aggregated to provide insights
    • AI- mining data for trends
    • Diffusion of innovation curve- 17+ years for EV’s
    • We have expected Technicians to be masters of everything. 
    • Many better diagnostic technicians are inefficient at R&R and do not enjoy it.
    • Shift mindset to a technology industry
    • Even today, electric vehicles account for 18% of new vehicles sold, and those won't be in our bays tomorrow.
    • By 2030 the population of vehicles in operations, over 300 million, and only 8% will be electrified.
    • Get ready, or some other service industry will beat you to the punch
    • How are you presenting your shop to the public?

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Support our partners:

         

    ]]>    79fc6b69-cada-44b1-b7a6-3ed768d21e50Thu, 09 Mar 2023 00:15:00 -040040:06falsefull318318    Thoughts Culminated from the Last Couple Weeks [E073] - Automotive Field TheoryThoughts Culminated from the Last Couple Weeks [E073] - Automotive Field Theory
  • Danielle (wife) has been sick
  • Missing Vision KC
  • Medical System Disappointments
  • Network Can = Safety Net
  • Medical Industry Can Learn from Us
  • Cherish/Appreciate Time

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Danielle (wife) has been sick
  • Missing Vision KC
  • Medical System Disappointments
  • Network Can = Safety Net
  • Medical Industry Can Learn from Us
  • Cherish/Appreciate Time

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    30979032-d422-491b-bf9b-b2eb4d764aa5Wed, 08 Mar 2023 00:15:00 -040044:10falsebonus    Following God's Call from Washington State to Tennessee- Brian and Brittany Hemry [E038] - The Auto Repair Marketing PodcastFollowing God's Call from Washington State to Tennessee- Brian and Brittany Hemry [E038] - The Auto Repair Marketing PodcastThanks to our partner, RepairPal. Visit the Web HERE

    There are times in life when you get called to make big moves. Brian and Brittany Hemry experienced just this when they felt God call them to pack up their family from a comfortable home and job in Washington State and move to Tennessee where they would open Independent Auto and Diesel. Listen in to their inspiring story of obedience followed by a series of open doors.

    How To Get In Touch

    Website - https://independentautodieselrepair.com/ 

    Facebook - https://www.facebook.com/IndependentAutoandDieselRepair

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    ]]>    Thanks to our partner, RepairPal. Visit the Web HERE

    There are times in life when you get called to make big moves. Brian and Brittany Hemry experienced just this when they felt God call them to pack up their family from a comfortable home and job in Washington State and move to Tennessee where they would open Independent Auto and Diesel. Listen in to their inspiring story of obedience followed by a series of open doors.

    How To Get In Touch

    Website - https://independentautodieselrepair.com/ 

    Facebook - https://www.facebook.com/IndependentAutoandDieselRepair

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    ]]>    882f77fa-a567-4481-a204-e8e96e4de8b5Wed, 08 Mar 2023 00:15:00 -040030:58falsebonus    Resilience in Your Commitment to Succeed [RR 829]Resilience in Your Commitment to SucceedHerzberg Smith and Co, Michael Smith’s previous episodes HERE

    Jason Brennan, Fine Tune Auto Service, Lansing, IL and Hobart, IN.

    Mike Simard, Simard Automotive, 4 locations, Fairbanks, AK. Show Notes
    • The pace of change- OEM incentivized to make changes (autonomous alternative drive drains, connectivity, shared mobility) How do we participate today to be successful down the road? And what would that look like?
    • Mindset- the power of belief, the challenge of solving something difficult. 
    • When somebody gets stuck any time of the year and needs help, there are so many people, they can pick up the phone and call. Be fearless and be fearless together. 
    • Your resilience- your people need to see that you're there committed to succeeding. 
    • People are either running toward opportunity or running away from something. 
    • Serve people first.
    • Think outside the box, never give up.
    • Competitive advantage- USP unique selling proposition, UVP unique value proposition is embedded in all of that is the word unique. SWOT analysis.
    • Once you get to be a great journeyperson and you move into mastery, and you're solving all the problems that you and others couldn't solve before, what comes after that? Once you achieve a high level of mastery, you start to think about how does this fit into the bigger picture and how do other things work? When you get to that level, now you start attracting high-performance cultures.
    • The competitive advantage is the experience that you have, and that comes from the people and the values that they share.
    • Core Values: ‘Idea” - integrity, dependability, excellence, empathy, and attentiveness.
    • Your systems and processes should embody what you believe.
    • The best doctors at a doctor’s office- explained the process, transparent about results, explained what is to come next and why it’s needed, and asked if you had any questions.
    • If you truly care about people, you’ll do the right thing, and the money will come .
    • We're not selling stuff, we're stewarding the investment of their vehicle, which is a depreciating asset.
    • Communicating with your employees regularly.
    • Goal alignment
    • Stop interviewing for yourself- get other team members involved. Where could you go? Where do you want to go? What are your personal goals and your career development path? How do they align with the company's purpose and goals?
    • Provide more opportunities for employees.
    • It's all about knowing each other and the more familiar we are. The less unknown there is, the easier it is for us to have an honest connection with each other. 

    Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books
    ]]>    Herzberg Smith and Co, Michael Smith’s previous episodes HERE

    Jason Brennan, Fine Tune Auto Service, Lansing, IL and Hobart, IN.

    Mike Simard, Simard Automotive, 4 locations, Fairbanks, AK. Show Notes
    • The pace of change- OEM incentivized to make changes (autonomous alternative drive drains, connectivity, shared mobility) How do we participate today to be successful down the road? And what would that look like?
    • Mindset- the power of belief, the challenge of solving something difficult. 
    • When somebody gets stuck any time of the year and needs help, there are so many people, they can pick up the phone and call. Be fearless and be fearless together. 
    • Your resilience- your people need to see that you're there committed to succeeding. 
    • People are either running toward opportunity or running away from something. 
    • Serve people first.
    • Think outside the box, never give up.
    • Competitive advantage- USP unique selling proposition, UVP unique value proposition is embedded in all of that is the word unique. SWOT analysis.
    • Once you get to be a great journeyperson and you move into mastery, and you're solving all the problems that you and others couldn't solve before, what comes after that? Once you achieve a high level of mastery, you start to think about how does this fit into the bigger picture and how do other things work? When you get to that level, now you start attracting high-performance cultures.
    • The competitive advantage is the experience that you have, and that comes from the people and the values that they share.
    • Core Values: ‘Idea” - integrity, dependability, excellence, empathy, and attentiveness.
    • Your systems and processes should embody what you believe.
    • The best doctors at a doctor’s office- explained the process, transparent about results, explained what is to come next and why it’s needed, and asked if you had any questions.
    • If you truly care about people, you’ll do the right thing, and the money will come .
    • We're not selling stuff, we're stewarding the investment of their vehicle, which is a depreciating asset.
    • Communicating with your employees regularly.
    • Goal alignment
    • Stop interviewing for yourself- get other team members involved. Where could you go? Where do you want to go? What are your personal goals and your career development path? How do they align with the company's purpose and goals?
    • Provide more opportunities for employees.
    • It's all about knowing each other and the more familiar we are. The less unknown there is, the easier it is for us to have an honest connection with each other. 

    Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books
    ]]>    5951e741-eb39-4d1d-a994-511574983347Tue, 07 Mar 2023 00:15:00 -040058:47falsefull829829    Leadership Gold: Chapter 18 Meeting Secrets, The Meeting Before the Meeting [E102] - Chris Cotton Weekly BlitzLeadership Gold: Chapter 18 Meeting Secrets, The Meeting Before the Meeting [E102] - Chris Cotton Weekly BlitzThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    During Today's episode #102 Leadership Gold Experience

    • The Secret to a good meeting
    • The Meeting Before the Meeting
    • Don’t get blindsided in the meeting
    • Who to meet with
    • Are your meetings structured
    • Have you connected with the key influencer
    • What is your plan for the next big change

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae

    ]]>    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    During Today's episode #102 Leadership Gold Experience

    • The Secret to a good meeting
    • The Meeting Before the Meeting
    • Don’t get blindsided in the meeting
    • Who to meet with
    • Are your meetings structured
    • Have you connected with the key influencer
    • What is your plan for the next big change

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae

    ]]>    912e7802-24c2-41e2-bef5-ae7ced6f7a64Mon, 06 Mar 2023 00:15:00 -040011:58falsebonus    Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! [AW 147]Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! Tom Ham, Automotive Management Network. Tom’s previous episodes HERE. Watch Full Video HERE

    Show Notes:  

    • AMNSHOP.com
    • laborratetracker.com - lowest labor rate so far is $50 and highest is $297
    • Management Help Polls: 130 types
    • Why techs avoid working at some shops- low pay, dark/lack of lighting, dirty, disorganized
    • Job applicants for possible reasons they might be rejected: 70% driver license issues, 68% frequent job changes, 66% negative comments about past employers, 64% know it all, 60% questionable attitude, 60% excessive demands. 59% inconsistent information, 58% late for interview, 55% listens poorly, 53% sloppy appearance, 53$ incomplete application, 51% lack of manners
    • Pay portion of health insurance- 35% pay nothing, 19% pay full health insurance. 
    • Stress level at your shop ranked 1 to 10, 10 is maximum stress level- 40% rank their stress level at 8+, 81% say their stress level is average or above average, only 19% say their stress level is ranked 4 or less. “What do we do here that is not as clear as it could be, a bit confusing?” 
    • Service advisor responsibilities (are these regular tasks of your service advisor)- estimating, collect vehicle information, parts ordering and returns, labor claims, operation/management, quality control, assist technicians, pickup/deliver customer or parts (porter). None of these should be the service advisor responsibilities! Consider hiring an estimator/parts person
    • Service Advisor Overload [THA 305]
    • Service Advisor Overload: Part 2 [THA 312]

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    ]]>     Tom Ham, Automotive Management Network. Tom’s previous episodes HERE. Watch Full Video HERE

    Show Notes:  

    • AMNSHOP.com
    • laborratetracker.com - lowest labor rate so far is $50 and highest is $297
    • Management Help Polls: 130 types
    • Why techs avoid working at some shops- low pay, dark/lack of lighting, dirty, disorganized
    • Job applicants for possible reasons they might be rejected: 70% driver license issues, 68% frequent job changes, 66% negative comments about past employers, 64% know it all, 60% questionable attitude, 60% excessive demands. 59% inconsistent information, 58% late for interview, 55% listens poorly, 53% sloppy appearance, 53$ incomplete application, 51% lack of manners
    • Pay portion of health insurance- 35% pay nothing, 19% pay full health insurance. 
    • Stress level at your shop ranked 1 to 10, 10 is maximum stress level- 40% rank their stress level at 8+, 81% say their stress level is average or above average, only 19% say their stress level is ranked 4 or less. “What do we do here that is not as clear as it could be, a bit confusing?” 
    • Service advisor responsibilities (are these regular tasks of your service advisor)- estimating, collect vehicle information, parts ordering and returns, labor claims, operation/management, quality control, assist technicians, pickup/deliver customer or parts (porter). None of these should be the service advisor responsibilities! Consider hiring an estimator/parts person
    • Service Advisor Overload [THA 305]
    • Service Advisor Overload: Part 2 [THA 312]

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    ]]>    0b6c7101-809a-44c6-86cf-9063f1bb78f5Sat, 04 Mar 2023 00:15:00 -040034:10falsefull147147    Why Elminating Waiting Appointments and Closing Saturday Changed My Business [RR 828]Why Elminating Waiting Appointments and Closing Saturday Changed My BusinessAnthony Bodine, Protech Automotive Services, Johnston, RI.

    Show Notes
    • You must understand your numbers.  Grew ARO from $287 to $800 with the help of coaching. You need somebody to hold you accountable. Trust the process and trust that what's the worst that can happen?
    • Commit to making small changes.
    • A big pivot in the business is getting a coach to change the things that hold your business back from making a profit.
    • Understanding KPI’s 
    • Big change in business- went from having waiting appointments to no waiting appointments. Closed Saturday’s
    • Have a success plan
    • Paying a premium for exceptional customer service- to feel important, to feel like your business matters. From a customer standpoint, what can they expect from our shop, and what should they expect?
    • Trust your employees; they have the brains, knowledge, ability, and moral compass to do the right thing. 
    • One of the most memorable things is when you take a situation where you've let somebody down and completely turn that around. 
    • Don’t compare yourself to other shops; compare yourself with where you were yesterday and last year.

    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Check out today's partners:       ]]>    Anthony Bodine, Protech Automotive Services, Johnston, RI.

    Show Notes
    • You must understand your numbers.  Grew ARO from $287 to $800 with the help of coaching. You need somebody to hold you accountable. Trust the process and trust that what's the worst that can happen?
    • Commit to making small changes.
    • A big pivot in the business is getting a coach to change the things that hold your business back from making a profit.
    • Understanding KPI’s 
    • Big change in business- went from having waiting appointments to no waiting appointments. Closed Saturday’s
    • Have a success plan
    • Paying a premium for exceptional customer service- to feel important, to feel like your business matters. From a customer standpoint, what can they expect from our shop, and what should they expect?
    • Trust your employees; they have the brains, knowledge, ability, and moral compass to do the right thing. 
    • One of the most memorable things is when you take a situation where you've let somebody down and completely turn that around. 
    • Don’t compare yourself to other shops; compare yourself with where you were yesterday and last year.

    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Check out today's partners:       ]]>    950fafb3-a3e0-4949-bc41-d945d407130eFri, 03 Mar 2023 00:15:00 -040039:31falsefull828828    Debt Ceiling and Taxes [E055] - Business By The NumbersDebt Ceiling and Taxes [E055] - Business By The NumbersThanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    This week Hunt talks about the debt ceiling as well as the national debt and how it is already affecting our lives.

    • How does the government generate and borrow money?

    • Who is financing the national debt of our country?

    • How are these issues affecting you right now, and what future input could that have on your taxes and customers?

    • What does the future hold if we want to try and reduce our deficit?

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Thanks to our sponsor partner NAPA TRACS

    NAPATRACS.com

    This week Hunt talks about the debt ceiling as well as the national debt and how it is already affecting our lives.

    • How does the government generate and borrow money?

    • Who is financing the national debt of our country?

    • How are these issues affecting you right now, and what future input could that have on your taxes and customers?

    • What does the future hold if we want to try and reduce our deficit?

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    1c79b7d4-98df-42aa-94e0-0fa5f75ce2f1Thu, 02 Mar 2023 00:15:00 -040039:12falsebonus    Using My Dashboard to Find Trends [THA 317]Using My Dashboard to Find TrendsDashboards are a valuable tool for businesses as they provide a quick and easy way to visualize and analyze key data and metrics in real time. Hear from two shop owners as they discuss how dashboards improve decision making, increase productivity, and enhance collaboration and accountability with your team.

    Watch Episode HERE

    Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy’s previous episodes HERE

    Brent Fleischman, Yocum Automotive, Republic, MO

    Show Notes:

    • Numbers without dimensions are hard to analyze. Line graphs show trends as a picture. Where does there need to be more improvement? What caused a ‘dip?’
    • Using statistics helps find the right "WHY" when looking to solve a problem.
    • Competitive nature for employees
    • Creating a graph for daily production on completed hours for technicians
    • Examples of what to watch: Gross income, the value of services delivered (closed repairs), ARO, gross profit dollars, new customers, number of inspections, quality inspection, ARO, average repair estimates, and close percentage (60-75%). Be careful having the close rate too high/too low.
    • New customers- you need front office staff to have a proper orientation for a new customer.
    • Growth mode- as growth increases, also increase your marketing.

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Support our partners:

         

    ]]>    Dashboards are a valuable tool for businesses as they provide a quick and easy way to visualize and analyze key data and metrics in real time. Hear from two shop owners as they discuss how dashboards improve decision making, increase productivity, and enhance collaboration and accountability with your team.

    Watch Episode HERE

    Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy’s previous episodes HERE

    Brent Fleischman, Yocum Automotive, Republic, MO

    Show Notes:

    • Numbers without dimensions are hard to analyze. Line graphs show trends as a picture. Where does there need to be more improvement? What caused a ‘dip?’
    • Using statistics helps find the right "WHY" when looking to solve a problem.
    • Competitive nature for employees
    • Creating a graph for daily production on completed hours for technicians
    • Examples of what to watch: Gross income, the value of services delivered (closed repairs), ARO, gross profit dollars, new customers, number of inspections, quality inspection, ARO, average repair estimates, and close percentage (60-75%). Be careful having the close rate too high/too low.
    • New customers- you need front office staff to have a proper orientation for a new customer.
    • Growth mode- as growth increases, also increase your marketing.

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Support our partners:

         

    ]]>    5f889669-1573-43d2-a6ab-0181722c7814Thu, 02 Mar 2023 00:15:00 -040028:20falsefull317317    Economics and Statistics with Hunt Demarest [E072] - Automotive Field TheoryEconomics and Statistics with Hunt Demarest [E072] - Automotive Field Theory
  • Lack of Study of basic economics and statistics
  • Reversion to the Mean
  • Simpson's Paradox
  • Inflation and Projecting Future Trends
  • Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Lack of Study of basic economics and statistics
  • Reversion to the Mean
  • Simpson's Paradox
  • Inflation and Projecting Future Trends
  • Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    3ba39ba4-65ca-4b84-9bb6-828452ece5a5Wed, 01 Mar 2023 00:15:00 -040001:28:50falsebonus    Escaping A War-Torn Country To Becoming A Shop Owner in Arizona - Mac’s Amazing Story [E037] - The Auto Repair Marketing PodcastEscaping A War-Torn Country To Becoming A Shop Owner in Arizona - Mac’s Amazing Story [E037] - The Auto Repair Marketing PodcastThanks to our partner, RepairPal. Visit the Web HERE

    Mac Akram is the owner of Mac’s Complete Auto Repair in Chandler Arizona. Mac’s story is an amazing story of perseverance and making things happen. As a young child and teenager, Mac and his family lived in war-torn Baghdad, Iraq. Listen in on this episode to hear the inspiring story of Mac moving to America, learning to be an auto tech, and eventually opening a state-of-the-art shop in Chandler, Arizona.

    How To Get In Touch with Mac

    Website - https://www.macsautorepairs.com/

    Facebook - https://www.facebook.com/macscompleteauto

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    ]]>    Thanks to our partner, RepairPal. Visit the Web HERE

    Mac Akram is the owner of Mac’s Complete Auto Repair in Chandler Arizona. Mac’s story is an amazing story of perseverance and making things happen. As a young child and teenager, Mac and his family lived in war-torn Baghdad, Iraq. Listen in on this episode to hear the inspiring story of Mac moving to America, learning to be an auto tech, and eventually opening a state-of-the-art shop in Chandler, Arizona.

    How To Get In Touch with Mac

    Website - https://www.macsautorepairs.com/

    Facebook - https://www.facebook.com/macscompleteauto

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    ]]>    e4765cfa-b3fc-4cce-8707-fd05f657f47bWed, 01 Mar 2023 00:15:00 -040041:50falsebonus    Stop Stopping Progress [RR 827]Stop Stopping ProgressTim Chakarian and Johanna Reichert, Bimmer PhD Motorsports, Pasadena, CA

    Show Notes
    • The transformation was not changing the world but changing who I was and how I looked at things
    • Service advisors should have a human connection with each customer
    • Look around at the processes that make the magic happen
    • The questions are the most powerful part- “What would you do if I wasn’t here”
    • Don’t be the answer man, find the solution- teach the change of thinking so your team can come up with the solution and own it. 
    • Tracking how many customers to know how much you have grown 
    • The number 1 job of a leader is to replace yourself with someone better
    • Fix the owner. Fix the shop
    • Stop stopping -  the moment you stop, the current will push you back. It’s easier to keep going than stop and restart. 
    • Make more time to visit shops and see how they're doing 
    • Leadership in associations- it's not just who you are in that position, but how did the person before you influence you? and how will you influence the next person? Don't break that progress, keep that progress going

    Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books
    ]]>    Tim Chakarian and Johanna Reichert, Bimmer PhD Motorsports, Pasadena, CA

    Show Notes
    • The transformation was not changing the world but changing who I was and how I looked at things
    • Service advisors should have a human connection with each customer
    • Look around at the processes that make the magic happen
    • The questions are the most powerful part- “What would you do if I wasn’t here”
    • Don’t be the answer man, find the solution- teach the change of thinking so your team can come up with the solution and own it. 
    • Tracking how many customers to know how much you have grown 
    • The number 1 job of a leader is to replace yourself with someone better
    • Fix the owner. Fix the shop
    • Stop stopping -  the moment you stop, the current will push you back. It’s easier to keep going than stop and restart. 
    • Make more time to visit shops and see how they're doing 
    • Leadership in associations- it's not just who you are in that position, but how did the person before you influence you? and how will you influence the next person? Don't break that progress, keep that progress going

    Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books
    ]]>    24deb603-3380-447e-9a3e-1544819a7bfbTue, 28 Feb 2023 00:15:00 -040026:23falsefull827827    Leadership Gold: Chapter 17 Experience Is Not The Best Teacher [E101] - Chris Cotton Weekly BlitzLeadership Gold: Chapter 17 Experience Is Not The Best Teacher [E101] - Chris Cotton Weekly BlitzThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    • 30% increase in revenue by improving transparency and trust
    • 50% reduction in time spent researching and ordering parts
    • 10% increase in profit margins through robust reporting
    • Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    During Today's episode #101 Leadership Gold Experience Is Not The Best Teacher, I’m going to be talking about: How Will Experience Mark You, Gaining From Experience, How Often Do You Pause to Reflect on your experiences? How do you record what you’ve learned? How to Evaluate your year?

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!

    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    • 30% increase in revenue by improving transparency and trust
    • 50% reduction in time spent researching and ordering parts
    • 10% increase in profit margins through robust reporting
    • Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    During Today's episode #101 Leadership Gold Experience Is Not The Best Teacher, I’m going to be talking about: How Will Experience Mark You, Gaining From Experience, How Often Do You Pause to Reflect on your experiences? How do you record what you’ve learned? How to Evaluate your year?

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!

    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    b5b9188e-5f11-4baa-8211-df5467968383Mon, 27 Feb 2023 00:15:00 -040018:39falsebonus    4 Day Work Week and Our Own App [AW 146]4 Day Work Week and Our Own App Erich and Lauralee Schmidt, Schmidt Auto Care, Springboro, OH Watch Full Video Episode HERE

    Show Notes:  

    • 4 day work week- exhaustion during COVID, started cutting Fridays with three day weekends. Prefaced it as summer hours and would go back to 5 days in the fall. They never went back to 5 day work week. Revenue, productivity, and efficiency increased. 8-7 pm work hours. The check-in process includes 4 day work week schedule. 
    • 40 hours of training a year minimum- observing efficiency, open communication, partnering with employees with their training. Training is a requirement when hiring employees. “Where are your interests?”
    • Service Advisor=Serice Specialist 
    • Free Schmidt Auto Care App- started 6 years, App Fueled is a customizable garage for clients and a bevy of services outside of just communication. Special pricing, birthday specials, loyalty touch points. 30% of the customer base has the app. 
    • Had ADAS for 3 years, one of the first in the area to get it. Program and calibration.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    ]]>     Erich and Lauralee Schmidt, Schmidt Auto Care, Springboro, OH Watch Full Video Episode HERE

    Show Notes:  

    • 4 day work week- exhaustion during COVID, started cutting Fridays with three day weekends. Prefaced it as summer hours and would go back to 5 days in the fall. They never went back to 5 day work week. Revenue, productivity, and efficiency increased. 8-7 pm work hours. The check-in process includes 4 day work week schedule. 
    • 40 hours of training a year minimum- observing efficiency, open communication, partnering with employees with their training. Training is a requirement when hiring employees. “Where are your interests?”
    • Service Advisor=Serice Specialist 
    • Free Schmidt Auto Care App- started 6 years, App Fueled is a customizable garage for clients and a bevy of services outside of just communication. Special pricing, birthday specials, loyalty touch points. 30% of the customer base has the app. 
    • Had ADAS for 3 years, one of the first in the area to get it. Program and calibration.

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    ]]>    233b5583-7624-47e2-ae5c-b12c1b6880c5Sat, 25 Feb 2023 00:15:00 -040029:23falsefull146146    Forecasting Your Future [RR 826]Forecasting Your FutureThe future is here, consolidation is already happening. The middle-level shops will now be at the bottom end of the bell curve. What are the trends at the OEM level? Is Uber/Lyft the fleet of the future? What is the outlook of the changing service aftermarket? Recorded Live at the 2022 Institute Summit, Michael Smith, Brian Bates, and AJ Nealey discuss the future; it is happening sooner than we think. 

    Michael Smith, Managing Partner, Herzberg Smith and Co, Michael Smith’s previous episodes HERE

    Brian Bates, Eagle Automotive Service, Littleton, CO, 9 locations. Brian’s previous episodes HERE

    AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE

    Watch on YouTube HERE Show Notes
    • Trends- what's happening at the OEM level? What are the automotive companies doing now and what are they planning to do? How fast they're planning to do it?
    • What they do now is what we will experience three to five years down the road.
    • Dealership service department- struggling to retain and hire technicians 
    • As a manufacturer, dealerships are a necessary evil in their world because they have to have somebody distribute the parts, distribute the cars, interact with the customers, etc.
    • Car buying experience- is the salesperson/car lot necessary?
    • Do we have an opportunity to manage/repair fleets? Imagine Uber and Lyft are the fleets of the future.
    • The emotion is the connection- how do we accept self-driving vehicles? Your identity?
    • There's a global movement around ESG, Environment, Society, and Governance. And the concept of it is to have this green movement, which is being sold through the media. 
    • If the auto companies can have their way and they dominate all of it, the connectivity, the autonomous, if they have control of all that at the auto company level, they estimate it's a 34 billion a year profit for the automotive industry versus if they lose touch with this and Uber's shared mobility and all this gets distributed, 5 to 6 billion a year in profit.
    • Baby boomers want out of the industry- buyers market for shop
    • In the future, there will be fewer competitors who are bigger. And more sophisticated, and many of the marginal shops will have been long gone. The middle-level shops will now be at the bottom end of that bell curve. And so the whole industry has taken giant leaps forward beyond where we've been before.
    • 2017-250,000 shops. 2022-127,400 shops
    • What is the value of your shop? How can you create as much value for your business as possible?
    • Find your Purpose.
    • Build a company that has value, and that value has to be built around people
    • What do you want to do in the next two to five years?
    • You have to put a team in place that has value to somebody coming and wanting to acquire your business. 
    • The most important part of this is who you bring on board and inspiring them and leading them.
    • “Impacting lives by inspiring values”
    • Give back to the people, community, and business  
    • Get out of your comfort zone and make those changes

    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Check out today's partners:       ]]>    The future is here, consolidation is already happening. The middle-level shops will now be at the bottom end of the bell curve. What are the trends at the OEM level? Is Uber/Lyft the fleet of the future? What is the outlook of the changing service aftermarket? Recorded Live at the 2022 Institute Summit, Michael Smith, Brian Bates, and AJ Nealey discuss the future; it is happening sooner than we think. 

    Michael Smith, Managing Partner, Herzberg Smith and Co, Michael Smith’s previous episodes HERE

    Brian Bates, Eagle Automotive Service, Littleton, CO, 9 locations. Brian’s previous episodes HERE

    AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE

    Watch on YouTube HERE Show Notes
    • Trends- what's happening at the OEM level? What are the automotive companies doing now and what are they planning to do? How fast they're planning to do it?
    • What they do now is what we will experience three to five years down the road.
    • Dealership service department- struggling to retain and hire technicians 
    • As a manufacturer, dealerships are a necessary evil in their world because they have to have somebody distribute the parts, distribute the cars, interact with the customers, etc.
    • Car buying experience- is the salesperson/car lot necessary?
    • Do we have an opportunity to manage/repair fleets? Imagine Uber and Lyft are the fleets of the future.
    • The emotion is the connection- how do we accept self-driving vehicles? Your identity?
    • There's a global movement around ESG, Environment, Society, and Governance. And the concept of it is to have this green movement, which is being sold through the media. 
    • If the auto companies can have their way and they dominate all of it, the connectivity, the autonomous, if they have control of all that at the auto company level, they estimate it's a 34 billion a year profit for the automotive industry versus if they lose touch with this and Uber's shared mobility and all this gets distributed, 5 to 6 billion a year in profit.
    • Baby boomers want out of the industry- buyers market for shop
    • In the future, there will be fewer competitors who are bigger. And more sophisticated, and many of the marginal shops will have been long gone. The middle-level shops will now be at the bottom end of that bell curve. And so the whole industry has taken giant leaps forward beyond where we've been before.
    • 2017-250,000 shops. 2022-127,400 shops
    • What is the value of your shop? How can you create as much value for your business as possible?
    • Find your Purpose.
    • Build a company that has value, and that value has to be built around people
    • What do you want to do in the next two to five years?
    • You have to put a team in place that has value to somebody coming and wanting to acquire your business. 
    • The most important part of this is who you bring on board and inspiring them and leading them.
    • “Impacting lives by inspiring values”
    • Give back to the people, community, and business  
    • Get out of your comfort zone and make those changes

    Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Check out today's partners:       ]]>    57c6738c-6c58-40ad-9efa-b2f6fdd18192Fri, 24 Feb 2023 00:15:00 -040001:00:52falsefull826826    Tax Season Updates [E054] - Business By The NumbersTax Season Updates [E054] - Business By The NumbersThis week Hunt talks about some tax season tips and common concerns that have been popping up with clients.

    • Are there any major tax law changes from 2021 to 2022 tax returns?

    • Are refunds smaller than the were in previous years and why is that?

    • How to help employee with withholding shortages to avoid end of year surprises.

    • What do you need to know before you file a personal extension?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt talks about some tax season tips and common concerns that have been popping up with clients.

    • Are there any major tax law changes from 2021 to 2022 tax returns?

    • Are refunds smaller than the were in previous years and why is that?

    • How to help employee with withholding shortages to avoid end of year surprises.

    • What do you need to know before you file a personal extension?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    be90aa08-b697-4967-b54a-35e7d9642b56Thu, 23 Feb 2023 00:15:00 -040030:59falsebonus    Surviving a Health Scare [THA 316]Surviving a Health ScareYou never know when something can and will happen to your health. Do you have a written contingency plan in place for your family and business? Are you maintaining your body like you teach your customers to maintain their vehicle? Join 3 shop owners as they discuss personal health scares, outcomes, preventions, and planning for if and when something happens.

    Watch Episode HERE

    Eric Henley, owner of H-Teck Auto Care in Gray, TN. Listen to Eric’s previous episodes HERE 

    Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE, Matt’s previous episodes HERE

    Al Wright, John’s Automotive, Cedar Rapids, IA. Al’s previous episodes HERE

    Show Notes:

    • You must have the right people in the right places for your business at all times.
    • Let your people lead, trust them and empower them.
    • Stress- leave your work at work.
    • Have a contingency plan, who will do what if something happens and how will they do it. Empower your people to make calls and decisions in your absence. Train them on what and how to do things. Make sure they understand the mission and goals of the business and how it relates to each and every one of them. 
    • Listen to your body
    • A lot of people wait until they have health issues before going to the doctor. We should maintain our bodies like we teach our customers to maintain their vehicles. Regular annual checkups are a great way of catching things before it is too late. Take care of your health and deal with stress in a positive, helpful way.

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Support our partners:

         

    ]]>    You never know when something can and will happen to your health. Do you have a written contingency plan in place for your family and business? Are you maintaining your body like you teach your customers to maintain their vehicle? Join 3 shop owners as they discuss personal health scares, outcomes, preventions, and planning for if and when something happens.

    Watch Episode HERE

    Eric Henley, owner of H-Teck Auto Care in Gray, TN. Listen to Eric’s previous episodes HERE 

    Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE, Matt’s previous episodes HERE

    Al Wright, John’s Automotive, Cedar Rapids, IA. Al’s previous episodes HERE

    Show Notes:

    • You must have the right people in the right places for your business at all times.
    • Let your people lead, trust them and empower them.
    • Stress- leave your work at work.
    • Have a contingency plan, who will do what if something happens and how will they do it. Empower your people to make calls and decisions in your absence. Train them on what and how to do things. Make sure they understand the mission and goals of the business and how it relates to each and every one of them. 
    • Listen to your body
    • A lot of people wait until they have health issues before going to the doctor. We should maintain our bodies like we teach our customers to maintain their vehicles. Regular annual checkups are a great way of catching things before it is too late. Take care of your health and deal with stress in a positive, helpful way.

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Support our partners:

         

    ]]>    c440957d-91f6-47c2-baa8-d3842ab27d6dThu, 23 Feb 2023 00:15:00 -040038:59falsefull316316    Being a Black Technician: The Eric Dallas Story [E071] - Automotive Field TheoryBeing a Black Technician: The Eric Dallas Story [E071] - Automotive Field Theory
  • Being a Black Technician
  • The Inspiration to Become a Mechanic
  • Changing Gears
  • Marketing the Industry
  • A Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733]

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Being a Black Technician
  • The Inspiration to Become a Mechanic
  • Changing Gears
  • Marketing the Industry
  • A Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733]

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    617ece3b-4592-435b-a132-3426df1c249cWed, 22 Feb 2023 00:15:00 -040057:51falsebonus    Is Email Marketing Dead? [E036] - The Auto Repair Marketing PodcastIs Email Marketing Dead? [E036] - The Auto Repair Marketing PodcastTalking Points

    • October 5, 2021 - Do you remember last year when Facebook/Instagram went down?
    • Or on August 8, 2022, when Google Search, Maps, Drive, and YouTube went down. 
    • If you’ve got all your marketing eggs in the Facebook basket, or the Google basket, or worse you don’t even own your own website…. It would surely be nice to be able to send an email out to your customers. 
    • What about the day that Google wasn’t working?
    • What is the one thing you need to open an account for anything?
    • How do those organizations stay in touch?
    • How often are you checking your email inbox?
    • Email addresses are something you own. 
    • Great for slow-day marketing ideas.
    • Email marketing that’s not tied to a service reminder - the more educational, helpful types of emails. Something short and sweet and simple just to stay in front of your customer.
    • Showing up in their inbox.
    • Use your CRM! It’s probably got an email feature built-in you are already paying for.

    Lagniappe (Books, Links, Other Podcasts, etc)

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    Talking Points

    • October 5, 2021 - Do you remember last year when Facebook/Instagram went down?
    • Or on August 8, 2022, when Google Search, Maps, Drive, and YouTube went down. 
    • If you’ve got all your marketing eggs in the Facebook basket, or the Google basket, or worse you don’t even own your own website…. It would surely be nice to be able to send an email out to your customers. 
    • What about the day that Google wasn’t working?
    • What is the one thing you need to open an account for anything?
    • How do those organizations stay in touch?
    • How often are you checking your email inbox?
    • Email addresses are something you own. 
    • Great for slow-day marketing ideas.
    • Email marketing that’s not tied to a service reminder - the more educational, helpful types of emails. Something short and sweet and simple just to stay in front of your customer.
    • Showing up in their inbox.
    • Use your CRM! It’s probably got an email feature built-in you are already paying for.

    Lagniappe (Books, Links, Other Podcasts, etc)

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    aeafe2cf-5a71-43cc-b9a8-cf1cdb5c7e54Wed, 22 Feb 2023 00:15:00 -040015:39falsebonus    A Crisis is Rarely a Motivator for Change: Why Wait? – Chip Eichelberger [RR 825]A Crisis is Rarely a Motivator for Change: Why Wait? – Chip Eichelberger42% of the first symptom of heart disease is sudden death. How much time are you spending on your most valuable asset, yourself? Are you investing in the health of your employees? Everyone thinks they have an infinite amount of time until something happens. Recorded Live at the Institute Summit, Chip Eichelberger discusses actionable solutions to create a healthier lifestyle. It's never too late to make a small difference in your life. 

    Chip Eichelberger, formerly Tony Robbin's International point man, has "Switched On" over 1000 conventions for companies like Apple, Hyatt, Astra Zeneca, GM, Equitable, and RE/MAX.

    Show Notes
    • Getswitchedon.com 
    • Focus on all the great things you've done with your life and your marriage, and your relationship. Confronting neglect.
    • Most people will die of a preventable disease. 
    • The secret to raising smart kids or smart employees is to link it to the effort, grit, and ability to overcome adversity. 
    • “If you’re not sure how much money you want your shop to make this year, any amount will seem okay.”
    • How can you go from uncertainty to certainty, and how do you stand, how do you breathe, how do you move? 
    • Active heart rate is 180 minus your age to burn fat
    • Motion is medicine-One of the biggest things killing people today is a sedentary lifestyle
    • Few people have a dedicated exercise plan
    • Hang around the right people, the right information, listen to the right podcast, watch the right stuff, read the right stuff- bad company will corrupt good character
    • The 4% solution- 4% of 24 hours is one-hour a day. Invest in the number one asset, which is yourself
    • Getting sick is expensive. Getting sick is stressful. Getting sick takes a lot of time and resources. Reversing something with a little bit better discipline than an  hour a day, you could have reversed
    • A crisis is a powerful motivator of change
    • 42% of the first symptom of heart disease is sudden death
    • 43% of adults are obese
    • We live in a magic pill society
    • You can't out exercise a bad diet
    • 15% of your employees are 85% of your health care spend- what can you do to engage your employees to take better care of themself?
    • The number one source of calories in America is soda. One soda a day, 365 days times 140 calories is 51,100 calories, and that equivalent is 14.2 pounds of weight
    • Watch your body fat percentage
    • It's never too late to get started
    • Treat your body as a temple of the Holy Spirit- how do you treat a temple? Some reverence, some respect
    • Never underestimate the power of one decision
    • the number one killer everybody in America is the unhealthy lifestyles most people live
    • The most alkalizing foods are dark greens, spinach, kale, collared greens
    • If you train yourself to ask better questions and understand, how do I stand when I'm happy? How do I move? How do I breathe? That's why motion is medicine. Motion creates emotion.

    Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books
    ]]>    42% of the first symptom of heart disease is sudden death. How much time are you spending on your most valuable asset, yourself? Are you investing in the health of your employees? Everyone thinks they have an infinite amount of time until something happens. Recorded Live at the Institute Summit, Chip Eichelberger discusses actionable solutions to create a healthier lifestyle. It's never too late to make a small difference in your life. 

    Chip Eichelberger, formerly Tony Robbin's International point man, has "Switched On" over 1000 conventions for companies like Apple, Hyatt, Astra Zeneca, GM, Equitable, and RE/MAX.

    Show Notes
    • Getswitchedon.com 
    • Focus on all the great things you've done with your life and your marriage, and your relationship. Confronting neglect.
    • Most people will die of a preventable disease. 
    • The secret to raising smart kids or smart employees is to link it to the effort, grit, and ability to overcome adversity. 
    • “If you’re not sure how much money you want your shop to make this year, any amount will seem okay.”
    • How can you go from uncertainty to certainty, and how do you stand, how do you breathe, how do you move? 
    • Active heart rate is 180 minus your age to burn fat
    • Motion is medicine-One of the biggest things killing people today is a sedentary lifestyle
    • Few people have a dedicated exercise plan
    • Hang around the right people, the right information, listen to the right podcast, watch the right stuff, read the right stuff- bad company will corrupt good character
    • The 4% solution- 4% of 24 hours is one-hour a day. Invest in the number one asset, which is yourself
    • Getting sick is expensive. Getting sick is stressful. Getting sick takes a lot of time and resources. Reversing something with a little bit better discipline than an  hour a day, you could have reversed
    • A crisis is a powerful motivator of change
    • 42% of the first symptom of heart disease is sudden death
    • 43% of adults are obese
    • We live in a magic pill society
    • You can't out exercise a bad diet
    • 15% of your employees are 85% of your health care spend- what can you do to engage your employees to take better care of themself?
    • The number one source of calories in America is soda. One soda a day, 365 days times 140 calories is 51,100 calories, and that equivalent is 14.2 pounds of weight
    • Watch your body fat percentage
    • It's never too late to get started
    • Treat your body as a temple of the Holy Spirit- how do you treat a temple? Some reverence, some respect
    • Never underestimate the power of one decision
    • the number one killer everybody in America is the unhealthy lifestyles most people live
    • The most alkalizing foods are dark greens, spinach, kale, collared greens
    • If you train yourself to ask better questions and understand, how do I stand when I'm happy? How do I move? How do I breathe? That's why motion is medicine. Motion creates emotion.

    Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books
    ]]>    581dd81d-898e-49bf-8588-62d9da74d0afTue, 21 Feb 2023 00:15:00 -040039:08falsefull825825    Numbers Don't Lie, If We Track & Measure We Can Win! [E099] - Chris Cotton Weekly BlitzNumbers Don't Lie, If We Track & Measure We Can Win! [E099] - Chris Cotton Weekly BlitzDuring Today's episode #99 I’m going to be talking about: Tracking & Measuring, Different Levels of Both, What to Track

    • Can’t Measure What You Don’t Track!
    • Top to bottom
    • SMS/POS System for a real time look
    • Make sure it matches your Income Statement as closely as possible.
    • The actual Income Statement/P or L
    • Scorecard for Success
    • Productivity for Technicians
    • Your Bank Account!

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!

    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    ]]>    During Today's episode #99 I’m going to be talking about: Tracking & Measuring, Different Levels of Both, What to Track

    • Can’t Measure What You Don’t Track!
    • Top to bottom
    • SMS/POS System for a real time look
    • Make sure it matches your Income Statement as closely as possible.
    • The actual Income Statement/P or L
    • Scorecard for Success
    • Productivity for Technicians
    • Your Bank Account!

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!

    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    ]]>    5e1437f1-66af-457d-ad3e-cca39a104802Mon, 20 Feb 2023 00:15:00 -040009:31falsebonus    An Update: Mobile Diag and Training [AW 145]An Update: Mobile Diag and Training Keith Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Listen to Keith’s previous episode HERE. Watch Full Video Episode HERE

    Show Notes:  

    • Vision Hi-Tech Training & Expo: https://visionkc.com/
    • L1training.com- membership resource https://www.l1training.com/
    • Future of mobile technicians? As a mobile technician, you have to have experience and tooling/software available. 10K in investment to start.
    • Consolidation- constant conversations. What do you want with your business? Is mobile going to be around forever? 
    • ChatGPT is not perfect!

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    ]]>     Keith Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Listen to Keith’s previous episode HERE. Watch Full Video Episode HERE

    Show Notes:  

    • Vision Hi-Tech Training & Expo: https://visionkc.com/
    • L1training.com- membership resource https://www.l1training.com/
    • Future of mobile technicians? As a mobile technician, you have to have experience and tooling/software available. 10K in investment to start.
    • Consolidation- constant conversations. What do you want with your business? Is mobile going to be around forever? 
    • ChatGPT is not perfect!

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    ]]>    66817c69-4a95-4c64-b463-28a73fccf821Sat, 18 Feb 2023 00:15:00 -040029:29falsefull145145    What is OSHA Looking For? Ignorance is Not an Excuse. [RR 824]What is OSHA Looking For? Ignorance is Not an Excuse. [RR 824]California Employer’s Services. OSHA & Labor Law Experts. Dave's previous episodes HERE

    Show Notes
    • OSHA - will now interview your employees while inspecting your job site
    • Ignorance is not an excuse anymore
    • OSHA has determined that they want safety in the workplace.
    • Compliance is like a picture painted by numbers. The more numbers you have filled in, the better off you're gonna be.
    • OSHA is looking for, among others is your safety program, safety training, documentation, workers' compensation
    • You've got 72 hours to a week at the most to get it back to them with your reply.  After they get your reply, they're gonna review it, and then they're gonna assess the fines and fine you accordingly.
    • No matter what state you do business in, you must meet the basic OSHA standards.
    • Every year, you must have your lifts certified/inspected. You can certify them yourself if you installed them. The company that sold them can certify them. But if you install them, the state feels you have the wherewithal to inspect them and certify them. Be careful.
    • There is no easy button for safety or HR compliance.
    • The one thing you do have to be aware of is that if you name a safety officer in your business, they're gonna be tied into any potential lawsuit that arises out of a safety act or an accident in the workplace.
    • OSHA knows that we, as a group of consultants, have more authority and more power over employers than they do
    • When a company has paid money for a safety consultant, they know that the shop has an accountability partner,
    • If you're gonna get with an HR services company, make sure they're working with actual attorneys. Make sure that these attorneys are gonna be there for your clients.
    • You can have a perfectly legal employee handbook that covers the policies adequately. But you may not be able to take that employee handbook into court because when you go to court, there are certain things that the judge is gonna look at to make sure is in certain places of your employee handbook. If it's not in those places, you're gonna have two strikes against you in the eyes of the judge before you even start
      • One is your at-will status between page one and page three
      • Number two is your sexual harassment policy. Is it between pages three and page five?
      •  Does your sexual harassment policy include bullying in the workplace and all the other things that have now been dovetailed into that policy?
      • You need to understand your policy and how a termination, not done correctly, can hurt a suit from a former employee.

    • This three strikes you're out is a joke. There is no effort to rehabilitate the employee in most companies. Some companies are very progressive, and that's a good thing.
    • Create a very positive workplace culture. 
    • Compliance is always cheaper than the fines and the hassle
    • Link to handout David spoke about: HERE.

    Thanks to our Partners AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Check out today's partners:       ]]>    California Employer’s Services. OSHA & Labor Law Experts. Dave's previous episodes HERE

    Show Notes
    • OSHA - will now interview your employees while inspecting your job site
    • Ignorance is not an excuse anymore
    • OSHA has determined that they want safety in the workplace.
    • Compliance is like a picture painted by numbers. The more numbers you have filled in, the better off you're gonna be.
    • OSHA is looking for, among others is your safety program, safety training, documentation, workers' compensation
    • You've got 72 hours to a week at the most to get it back to them with your reply.  After they get your reply, they're gonna review it, and then they're gonna assess the fines and fine you accordingly.
    • No matter what state you do business in, you must meet the basic OSHA standards.
    • Every year, you must have your lifts certified/inspected. You can certify them yourself if you installed them. The company that sold them can certify them. But if you install them, the state feels you have the wherewithal to inspect them and certify them. Be careful.
    • There is no easy button for safety or HR compliance.
    • The one thing you do have to be aware of is that if you name a safety officer in your business, they're gonna be tied into any potential lawsuit that arises out of a safety act or an accident in the workplace.
    • OSHA knows that we, as a group of consultants, have more authority and more power over employers than they do
    • When a company has paid money for a safety consultant, they know that the shop has an accountability partner,
    • If you're gonna get with an HR services company, make sure they're working with actual attorneys. Make sure that these attorneys are gonna be there for your clients.
    • You can have a perfectly legal employee handbook that covers the policies adequately. But you may not be able to take that employee handbook into court because when you go to court, there are certain things that the judge is gonna look at to make sure is in certain places of your employee handbook. If it's not in those places, you're gonna have two strikes against you in the eyes of the judge before you even start
      • One is your at-will status between page one and page three
      • Number two is your sexual harassment policy. Is it between pages three and page five?
      •  Does your sexual harassment policy include bullying in the workplace and all the other things that have now been dovetailed into that policy?
      • You need to understand your policy and how a termination, not done correctly, can hurt a suit from a former employee.

    • This three strikes you're out is a joke. There is no effort to rehabilitate the employee in most companies. Some companies are very progressive, and that's a good thing.
    • Create a very positive workplace culture. 
    • Compliance is always cheaper than the fines and the hassle
    • Link to handout David spoke about: HERE.

    Thanks to our Partners AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Check out today's partners:       ]]>    78555759-4e29-428f-b78d-269c6a3156a0Fri, 17 Feb 2023 00:15:00 -040049:11falsefull824824    Shop Comparison: Fact or Fiction? [E053] - Business By The NumbersShop Comparison: Fact or Fiction? [E053] - Business By The NumbersThis week Hunt talks about the pitfalls of comparing your shop to other shops with misleading numbers.

    • How can you compare advertising budgets or methods across different kinds of shops?

    • Is a 20% Profit Margin a realistic target for your shop?

    • How can you tailor your business to overcome significant overhead expenses?

    • How does time factor into comparing profit?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt talks about the pitfalls of comparing your shop to other shops with misleading numbers.

    • How can you compare advertising budgets or methods across different kinds of shops?

    • Is a 20% Profit Margin a realistic target for your shop?

    • How can you tailor your business to overcome significant overhead expenses?

    • How does time factor into comparing profit?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    e0bc71b2-2da7-4a0a-a005-9a98b794d37dThu, 16 Feb 2023 00:15:00 -040044:39falsebonus    Prepare Your Business for Sale [THA 315]Prepare Your Business for SaleWatch Episode HERE

    Bob Ward, President of Wardden LLC, Look for Bob’s Previous Episode HERE. Perpetual Business Co website HERE. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast

    Show Notes:

    • Understand your business Profitability
    • Selling your business properly takes planning- don’t have a reaction selling plan. Never make a decision in a ‘valley,’ aka emotional.
    • You can’t sell sweat equity.
    • Your business is for sale every day- every decision affects your business.
    • Your goal as an owner is to work your way out of the company, not get stuck in the job.
    • What is your identity? What is your identity post ownership?
    • To maximize your selling price, you need two things: Sustained profit (typically an 8 to 10 year runway) and a business that will operate without you.
    • Staff is aware and supportive of the owner's succession desires and planning- everyone should be involved respectfully. Your team wants certainty. Create a haven where they can feel safe, do their job, be challenged, be a part of something, and have fun. Do you have the right people and team in place?
    • What is the market for selling your business?
    • 80% of small businesses do not survive the departure of the current owner.
    • Hiring is like fishing- know what fish, what bait will attract the fish, and where is that fish. Consider ‘ownership potential’ when hiring quality staff. Show a future no one else does.
    • What does training do? Improve skills and communication. The more we communicate, the less friction there is in the business.
    • Valuate your business- the stuff inside your building, cash flow, multiple average 2.5. Take your assets, 25 cents on the dollar plus inventory as part 1, then your cash flow multiplied by 2.5 to get a ballpark number.
    • 6 Metric Multiple- how independent is the business from the owner? Customer facing employees tenure, production staff tenure, stability, revenue trends, gross margin trends and SOP for business.
    • Multiplier- confidence factor. How confident will the new owner feel when the old owner is out?
    • Financial records are pure, accurate, and updated- get your balance sheet right, and don’t hide cash from the business.

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Support our partners:

         

    ]]>    Watch Episode HERE

    Bob Ward, President of Wardden LLC, Look for Bob’s Previous Episode HERE. Perpetual Business Co website HERE. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast

    Show Notes:

    • Understand your business Profitability
    • Selling your business properly takes planning- don’t have a reaction selling plan. Never make a decision in a ‘valley,’ aka emotional.
    • You can’t sell sweat equity.
    • Your business is for sale every day- every decision affects your business.
    • Your goal as an owner is to work your way out of the company, not get stuck in the job.
    • What is your identity? What is your identity post ownership?
    • To maximize your selling price, you need two things: Sustained profit (typically an 8 to 10 year runway) and a business that will operate without you.
    • Staff is aware and supportive of the owner's succession desires and planning- everyone should be involved respectfully. Your team wants certainty. Create a haven where they can feel safe, do their job, be challenged, be a part of something, and have fun. Do you have the right people and team in place?
    • What is the market for selling your business?
    • 80% of small businesses do not survive the departure of the current owner.
    • Hiring is like fishing- know what fish, what bait will attract the fish, and where is that fish. Consider ‘ownership potential’ when hiring quality staff. Show a future no one else does.
    • What does training do? Improve skills and communication. The more we communicate, the less friction there is in the business.
    • Valuate your business- the stuff inside your building, cash flow, multiple average 2.5. Take your assets, 25 cents on the dollar plus inventory as part 1, then your cash flow multiplied by 2.5 to get a ballpark number.
    • 6 Metric Multiple- how independent is the business from the owner? Customer facing employees tenure, production staff tenure, stability, revenue trends, gross margin trends and SOP for business.
    • Multiplier- confidence factor. How confident will the new owner feel when the old owner is out?
    • Financial records are pure, accurate, and updated- get your balance sheet right, and don’t hide cash from the business.

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Support our partners:

         

    ]]>    586b905b-19cf-4a26-8e83-6dcacc46b404Thu, 16 Feb 2023 00:15:00 -040042:48falsefull315315    Luck, Egocentric Bias, Gratitude (Luck Part Deux) [E070] - Automotive Field TheoryLuck, Egocentric Bias, Gratitude (Luck Part Deux) [E070] - Automotive Field Theory
  • What is Egocentric bias ?
  • Underlying Cause of Bias
  • Gratitude for Health AND Success (even though Matt doesn't even know what success means)

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • What is Egocentric bias ?
  • Underlying Cause of Bias
  • Gratitude for Health AND Success (even though Matt doesn't even know what success means)

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    f5adb451-8bab-4ca3-af0a-dc2f7e7ae059Wed, 15 Feb 2023 00:15:00 -040017:39falsebonus    Marketing For Fleet Work [E035] - The Auto Repair Marketing PodcastMarketing For Fleet Work [E035] - The Auto Repair Marketing PodcastBeing the auto repair shop for fleet customers requires a different way of marketing. You’re not going to gain fleet customers doing the same marketing you do for retail customers. In this episode, we share real-life marketing tips and strategies to help you land those fleet customers you want!

    Talking Points

    • This is ALL about the relationship
    • Develop your customer avatar for fleet customers
    • Make your Dream 25 List
    • Create a series of steps you want to take to create and nurture those relationships
    • Where are their watering holes? Go there. Become a regular.
    • What traditional marketing should you do for fleets?

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    Being the auto repair shop for fleet customers requires a different way of marketing. You’re not going to gain fleet customers doing the same marketing you do for retail customers. In this episode, we share real-life marketing tips and strategies to help you land those fleet customers you want!

    Talking Points

    • This is ALL about the relationship
    • Develop your customer avatar for fleet customers
    • Make your Dream 25 List
    • Create a series of steps you want to take to create and nurture those relationships
    • Where are their watering holes? Go there. Become a regular.
    • What traditional marketing should you do for fleets?

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    77664982-0778-4a05-bbd7-7c39e412c045Wed, 15 Feb 2023 00:15:00 -040026:15falsebonus    Will You Give 10 Hours to an Auto Tech Student? [RR 823]Will You Give 10 Hours to an Auto Tech Student?Sue Dickson, Closs Tire & Auto Repair Inc, Waukegan, IL

    Ken Mall, Managing Director, EDSI (Educational Data Systems INC)

    Jack Wilson, Automotive Service Instructor, Lake County Tech Campus

    Show Notes
    • “Give Me 10” Internship Program – Sue Dickson [RR 689]: https://remarkableresults.biz/remarkable-results-radio-podcast/e689/
    • https://www.givemeten.org/
    • "Mission: To provide a work-based learning model that any industry can utilize to bridge the skills gap. Combining classroom instruction with on the job work based learning opportunities. This program integrates the classroom with employers to create an introduction to a career path of the student's choice." 
    • "What Our Program Provides: The program simplifies the relationship between an industry lead business and vocational education that can lead into a career path. We ask for no money. Our “ask” is for your time. Time to integrate a student into your business to create a career fit. It starts with 10 hours and can grow into a new employee. Can you “Give Me Ten?”"
    • Started 5 years ago-serviced 75 students, in 17 different shops, collected 450K in grand money that goes directly to students. Perkins Grants and Perkins are national grants. 
    • You need a dedicated instructor that believes in work-based learning
    • Students don’t know what they don’t know
    • Bridge from the classroom into the workplace
    • Partnering with local independent shops, and all businesses in all industries
    • Goal is to create this seamless pipeline system from the school to the workplaces
    • It gives the shop the opportunity to try that student on for size to look at their soft skills versus their hard skills
    • "We want to be stronger in numbers than the dealership."
    • “Give Me 10” Internship Program- 10 hours broken up 2 hours for 5 days. Job shadowing 2 hours the first day, after that they will be working for the remaining 8 hours. The whole concept of the student starts off if with everything from a tour to introductions, to safety. Depending upon what the business does say in a traditional shop, they could spend one day with a tech, one day with a service writer, one day in parts etc. Each day they see something a little bit different.
    • Community awareness- “Tech Campus Intern” on the storefront with sticker

    Thanks to our Partner NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books
    ]]>    Sue Dickson, Closs Tire & Auto Repair Inc, Waukegan, IL

    Ken Mall, Managing Director, EDSI (Educational Data Systems INC)

    Jack Wilson, Automotive Service Instructor, Lake County Tech Campus

    Show Notes
    • “Give Me 10” Internship Program – Sue Dickson [RR 689]: https://remarkableresults.biz/remarkable-results-radio-podcast/e689/
    • https://www.givemeten.org/
    • "Mission: To provide a work-based learning model that any industry can utilize to bridge the skills gap. Combining classroom instruction with on the job work based learning opportunities. This program integrates the classroom with employers to create an introduction to a career path of the student's choice." 
    • "What Our Program Provides: The program simplifies the relationship between an industry lead business and vocational education that can lead into a career path. We ask for no money. Our “ask” is for your time. Time to integrate a student into your business to create a career fit. It starts with 10 hours and can grow into a new employee. Can you “Give Me Ten?”"
    • Started 5 years ago-serviced 75 students, in 17 different shops, collected 450K in grand money that goes directly to students. Perkins Grants and Perkins are national grants. 
    • You need a dedicated instructor that believes in work-based learning
    • Students don’t know what they don’t know
    • Bridge from the classroom into the workplace
    • Partnering with local independent shops, and all businesses in all industries
    • Goal is to create this seamless pipeline system from the school to the workplaces
    • It gives the shop the opportunity to try that student on for size to look at their soft skills versus their hard skills
    • "We want to be stronger in numbers than the dealership."
    • “Give Me 10” Internship Program- 10 hours broken up 2 hours for 5 days. Job shadowing 2 hours the first day, after that they will be working for the remaining 8 hours. The whole concept of the student starts off if with everything from a tour to introductions, to safety. Depending upon what the business does say in a traditional shop, they could spend one day with a tech, one day with a service writer, one day in parts etc. Each day they see something a little bit different.
    • Community awareness- “Tech Campus Intern” on the storefront with sticker

    Thanks to our Partner NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books
    ]]>    e7eeac88-e40f-4287-96c4-05747bd0ee6bTue, 14 Feb 2023 00:15:00 -040044:55falsefull823823    It's All Carm's Fault and That's Good! [E100] - Chris Cotton Weekly BlitzIt's All Carm's Fault and That's Good! [E100] - Chris Cotton Weekly BlitzThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    • 30% increase in revenue by improving transparency and trust
    • 50% reduction in time spent researching and ordering parts
    • 10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo: AutoLeap Link: http://bit.ly/3GRgO88

    In this episode of The Weekly Blitz, Coach Chris Cotton welcomes Carm Capriotto, the auto service aftermarket podcast pioneer to the show from Remarkable Results Radio. Find all episodes HERE.

    Specifically, they cover:

    • How he got started podcasting, what’s changed since then.
    • I also made him answer my burning questions; What was his superhero growing up with a surprising answer, where he grew up, what his dream job growing up was, and so much more!
    • Carm and Tracy Capriotto lead the Aftermarket Radio Network I'm proud to be part of.

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae

    ]]>    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    • 30% increase in revenue by improving transparency and trust
    • 50% reduction in time spent researching and ordering parts
    • 10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo: AutoLeap Link: http://bit.ly/3GRgO88

    In this episode of The Weekly Blitz, Coach Chris Cotton welcomes Carm Capriotto, the auto service aftermarket podcast pioneer to the show from Remarkable Results Radio. Find all episodes HERE.

    Specifically, they cover:

    • How he got started podcasting, what’s changed since then.
    • I also made him answer my burning questions; What was his superhero growing up with a surprising answer, where he grew up, what his dream job growing up was, and so much more!
    • Carm and Tracy Capriotto lead the Aftermarket Radio Network I'm proud to be part of.

    Don't forget to rate and review us!

    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae

    ]]>    b188659f-3b66-42f7-b3d4-c1893f4e9c7aMon, 13 Feb 2023 00:15:00 -040038:25falsebonus    Which Scan Tool Should I Buy? Vision Hi-Tech & Expo 2023 [AW 144]Which Scan Tool Should I Buy? Vision Hi-Tech & Expo 2023 [AW 144] Scott Shotton, The Driveability Guys. Scott’s previous episodes HERE. Tanner Brandt, Autodiag Clinic. Tanner's previous episodes HERE. Scot Manna, Trainer, ACDelco Technician of the Millennium. Scot's previous episodes HERE. Watch Full Video Episode HERE

    Show Notes:  

    • "Which Tool Should I Buy?" Saturday March 4th 8:45am-11:45am with Scott Shotton, Scot Manna, Tanner Brandt, Keith Perkins and Sean Tipping
    • Register Here For Vision 2023
    • Q&A- shop owners/managers included
    • Shop owners may or may not know the functionality of scan tools
    • Raffles

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    ]]>     Scott Shotton, The Driveability Guys. Scott’s previous episodes HERE. Tanner Brandt, Autodiag Clinic. Tanner's previous episodes HERE. Scot Manna, Trainer, ACDelco Technician of the Millennium. Scot's previous episodes HERE. Watch Full Video Episode HERE

    Show Notes:  

    • "Which Tool Should I Buy?" Saturday March 4th 8:45am-11:45am with Scott Shotton, Scot Manna, Tanner Brandt, Keith Perkins and Sean Tipping
    • Register Here For Vision 2023
    • Q&A- shop owners/managers included
    • Shop owners may or may not know the functionality of scan tools
    • Raffles

    Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    ]]>    cb4edd4a-1207-4207-bc38-204bc7b18981Sat, 11 Feb 2023 00:15:00 -040025:29falsefull144144    Don’t Base Your Success On Probability – Ken Zanders [RR 822]Don't Base Your Success On Probability - Ken Zanders
  • There are many roads that you can follow, but there may only be one road that leads to the right way.
  • Stop hoping for the quick fix.
  • You can't go in blindsided. Get the full story on what the complaint is. First, confirm what the concern is. Take that information or data that you gather and make a decision based on what you have reviewed and witnessed.
  • Win or lose, do your best.
  • Don’t base your success on probability.  
  • Time- We don't know how much we have, and you must start thinking about family. You have to start thinking about the time at the shop. You have to start thinking about your life, period. What can you do to better to utilize that account in reference to time?
  • What is your five-year game plan?
  • Virtual training complements face-to-face training, it allows you to reach a large number of people in one sitting.
  • Find your niche, become the best, and offer those services to your customers.
  • Ken Zanders- kzanders92@gmail.com subject: Podcast

    • Thanks to our Partners AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners:       ]]>
  • There are many roads that you can follow, but there may only be one road that leads to the right way.
  • Stop hoping for the quick fix.
  • You can't go in blindsided. Get the full story on what the complaint is. First, confirm what the concern is. Take that information or data that you gather and make a decision based on what you have reviewed and witnessed.
  • Win or lose, do your best.
  • Don’t base your success on probability.  
  • Time- We don't know how much we have, and you must start thinking about family. You have to start thinking about the time at the shop. You have to start thinking about your life, period. What can you do to better to utilize that account in reference to time?
  • What is your five-year game plan?
  • Virtual training complements face-to-face training, it allows you to reach a large number of people in one sitting.
  • Find your niche, become the best, and offer those services to your customers.
  • Ken Zanders- kzanders92@gmail.com subject: Podcast

    • Thanks to our Partners AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners:       ]]>    5f6b2fa9-abe6-4ac1-94b5-5797e4f00e87Fri, 10 Feb 2023 00:15:00 -040038:47falsefull822822    Raising Your Kids to be Financially Responsible with Nick Warren [E052] - Business By The NumbersRaising Your Kids to be Financially Responsible with Nick Warren [E052] - Business By The NumbersThis week Hunt sits down with Nick Warren, from Ark Financial, to discuss how to raise children that are financially responsible.

    • At what age can you start to talk about money or start building foundational knowledge about money?

    • How do you have a healthy conversation with your family about money?

    • Are there things that you need to understand as a parent or adult to allow you to empower the next generation to be financially responsible?

    • How do everyday things in your house change when you implement financial systems into chores, savings, and appreciating the things you have?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt sits down with Nick Warren, from Ark Financial, to discuss how to raise children that are financially responsible.

    • At what age can you start to talk about money or start building foundational knowledge about money?

    • How do you have a healthy conversation with your family about money?

    • Are there things that you need to understand as a parent or adult to allow you to empower the next generation to be financially responsible?

    • How do everyday things in your house change when you implement financial systems into chores, savings, and appreciating the things you have?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    9a0463b3-daec-451f-b401-9a8fa0b38a5eThu, 09 Feb 2023 00:15:00 -040001:00:34falsebonus    Core Values: Know Them, Live Them [THA 314]Core Values: Know Them, Live ThemWatch Episode HERE

    Aaron Woods, X-tra Mile Auto Care, Stillwater, OK. Listen to Aaron’s previous episodes HERE Judy Zimmerman Walter, Zimmerman’s Automotive, Mechanicsburg, PA. Listen to Judy’s other episodes HERE.

    Show Notes:

    • It is not what we do, it's who we are at our very inner core.
    • A core value provides that concrete foundation for us to be able to build people and build companies.
    • You do things better when you know where you start, stand, and where you're starting from.
    • Core values give that navigational beacon for everybody to be rowing in the same direction at the same speed.
    • How do we know how to measure accountability without knowing what to measure it against? And what better thing to measure accountability against than the very core principles by which your company is founded
    • How are you implementing core values?
    • Quarterly conversations with each of your staff members- grade each other on the core value alignment. 
    • Meetings away from the business- getting away from the workplace, being away from the day-to-day activities and the distractions. 
    • Post your core values everywhere- forward facing.
    • Empower your team. 

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Support our partners:

         

    ]]>    Watch Episode HERE

    Aaron Woods, X-tra Mile Auto Care, Stillwater, OK. Listen to Aaron’s previous episodes HERE Judy Zimmerman Walter, Zimmerman’s Automotive, Mechanicsburg, PA. Listen to Judy’s other episodes HERE.

    Show Notes:

    • It is not what we do, it's who we are at our very inner core.
    • A core value provides that concrete foundation for us to be able to build people and build companies.
    • You do things better when you know where you start, stand, and where you're starting from.
    • Core values give that navigational beacon for everybody to be rowing in the same direction at the same speed.
    • How do we know how to measure accountability without knowing what to measure it against? And what better thing to measure accountability against than the very core principles by which your company is founded
    • How are you implementing core values?
    • Quarterly conversations with each of your staff members- grade each other on the core value alignment. 
    • Meetings away from the business- getting away from the workplace, being away from the day-to-day activities and the distractions. 
    • Post your core values everywhere- forward facing.
    • Empower your team. 

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Support our partners:

         

    ]]>    428a6e09-39cc-4594-ac93-f476ec73ccebThu, 09 Feb 2023 00:15:00 -040034:20falsefull314314    Contribution of Luck to Success [E069] - Automotive Field TheoryContribution of Luck to Success [E069] - Automotive Field Theory
  • What is Success
  • Luck Examples in Matt's Life
  • NHL Players
  • Probabilities

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • What is Success
  • Luck Examples in Matt's Life
  • NHL Players
  • Probabilities

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    6da7afd8-5ca6-4e33-9f86-7639f1364ef2Wed, 08 Feb 2023 00:15:00 -040035:20falsebonus    Do Siri, Alexa, and Google Assistant Recommend Your Shop? [E034] - The Auto Repair Marketing PodcastDo Siri, Alexa, and Google Assistant Recommend Your Shop? [E034] - The Auto Repair Marketing PodcastTalking Points

    • Statistics
    • The way people search is very different
    • Searches are longer
    • Searches are more conversational
    • You need to answer questions in complete sentences
    • This is one reason why blogs are so important
    • Search queries are longer but your answers need to be short and concise
    • Optimize for featured snippets
    • Write the way you talk - natural language
    • Include questions in your content - long tail keywords
    • Dumb it down - write it for a 10 year old
    • Use long content
    • “Near Me” searches continue to increase
    • Do more video - featured snippets in videos

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    Talking Points

    • Statistics
    • The way people search is very different
    • Searches are longer
    • Searches are more conversational
    • You need to answer questions in complete sentences
    • This is one reason why blogs are so important
    • Search queries are longer but your answers need to be short and concise
    • Optimize for featured snippets
    • Write the way you talk - natural language
    • Include questions in your content - long tail keywords
    • Dumb it down - write it for a 10 year old
    • Use long content
    • “Near Me” searches continue to increase
    • Do more video - featured snippets in videos

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    3def0949-a92f-4a6d-b0a3-abe8ae8491c7Wed, 08 Feb 2023 00:15:00 -040019:59falsebonus    Building Better Team Members by Building Better People – Matt Lachowitzer [RR 821]Building Better Team Members by Building Better People - Matt LachowitzerMatt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE Show Notes
    • Lost a key manager that passed away in the shop- 43 years old. Got the shop back together with the help of the other shop managers. Paid everybody for the day off for the funeral and for the day that they closed. Promoted within and already had potential employees in the wings- always be recruiting.
    • A new hire must read 2 books (Customer Service Revolution- John DiJulius and Unstoppable- Dave Anderson) and will spend 30 days in training before they're really set loose. 
    • Multiple different layers of managers- district managers, store level managers, shop foreman, and a lead tech that oversees all the shop foremen.
    • Don't just build better team members, but rather build better people.
    • Focus on hospitality training.
    • Rip off and duplicate- nothing's new, you just have to make it yours.
    • FORD - family, occupation, recreation, and dreams.
    • Acquisitions- owners retiring, consolidation.
    • What is your exit strategy?
    • Pay attention to Opportunities- little things that matter.
    • Do research and homework on the company before investing in or buying them
    • Advice if you want to grow to multi shops- have a phenomenal team before starting a new shop, people who want to grow with you. Share your goals with your team. Be transparent. Have your finances in order. Solid systems and processes.  
    • Keep the career path aligned so they're growing and seeing the value and the work they're putting in.
    • Connect, build a relationship and have a coach. 
    • You learn from every interaction, every moment of everything you do if you allow yourself to be able to be open to it.
    • Launched ‘Hammer Consulting’ Coaching

    Thanks to our Partner NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books
    ]]>    Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE Show Notes
    • Lost a key manager that passed away in the shop- 43 years old. Got the shop back together with the help of the other shop managers. Paid everybody for the day off for the funeral and for the day that they closed. Promoted within and already had potential employees in the wings- always be recruiting.
    • A new hire must read 2 books (Customer Service Revolution- John DiJulius and Unstoppable- Dave Anderson) and will spend 30 days in training before they're really set loose. 
    • Multiple different layers of managers- district managers, store level managers, shop foreman, and a lead tech that oversees all the shop foremen.
    • Don't just build better team members, but rather build better people.
    • Focus on hospitality training.
    • Rip off and duplicate- nothing's new, you just have to make it yours.
    • FORD - family, occupation, recreation, and dreams.
    • Acquisitions- owners retiring, consolidation.
    • What is your exit strategy?
    • Pay attention to Opportunities- little things that matter.
    • Do research and homework on the company before investing in or buying them
    • Advice if you want to grow to multi shops- have a phenomenal team before starting a new shop, people who want to grow with you. Share your goals with your team. Be transparent. Have your finances in order. Solid systems and processes.  
    • Keep the career path aligned so they're growing and seeing the value and the work they're putting in.
    • Connect, build a relationship and have a coach. 
    • You learn from every interaction, every moment of everything you do if you allow yourself to be able to be open to it.
    • Launched ‘Hammer Consulting’ Coaching

    Thanks to our Partner NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books
    ]]>    29f09557-0e71-4fbd-b601-b2eec0bfa9b1Tue, 07 Feb 2023 00:15:00 -040037:29falsefull821821    The Admirals Club [E098] - Chris Cotton Weekly BlitzThe Admirals Club [E098] - Chris Cotton Weekly BlitzDuring Today's episode #98 I’m going to be talking about: Value vs. Perception, Not Being the smartest person in the room, Being Uncomfortable

    How we got there, cancellations etc

    Initial thoughts were, wow! Value vs. Perception

    Conversations I was hearing

    Whole other level

    Feeling like you don’t belong

    It’s ok to feel like you don’t belong, but just for a minute.

    Hike up your boots and get in there!

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!

    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    ]]>    During Today's episode #98 I’m going to be talking about: Value vs. Perception, Not Being the smartest person in the room, Being Uncomfortable

    How we got there, cancellations etc

    Initial thoughts were, wow! Value vs. Perception

    Conversations I was hearing

    Whole other level

    Feeling like you don’t belong

    It’s ok to feel like you don’t belong, but just for a minute.

    Hike up your boots and get in there!

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!

    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    ]]>    0df4273a-2004-4707-a3ab-2e5f4bc341a8Mon, 06 Feb 2023 00:15:00 -040010:30falsebonus    Right to Repair Momentum – Rob Merwin [AW 143]Right to Repair Momentum - Rob Merwin Rob Merwin, Publisher, Aftermarket Matters. Rob’s previous episodes HERE Watch Full Video Episode HERE

    Show Notes:  

    • Right to Repair legislation- consumer issue
    • New Congress- best chance for 2023 and 2024 to get national Right to Repair legislation passed
    • Repairact.com 
    • 70% of vehicles are out of warranty
    • OE’s want to control the parts and parts distribution
    • John Deer agreement- sharing repair information, nonbinding, why now?
    • NASTF- working with OEM

    Thanks to our Partner Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    ]]>     Rob Merwin, Publisher, Aftermarket Matters. Rob’s previous episodes HERE Watch Full Video Episode HERE

    Show Notes:  

    • Right to Repair legislation- consumer issue
    • New Congress- best chance for 2023 and 2024 to get national Right to Repair legislation passed
    • Repairact.com 
    • 70% of vehicles are out of warranty
    • OE’s want to control the parts and parts distribution
    • John Deer agreement- sharing repair information, nonbinding, why now?
    • NASTF- working with OEM

    Thanks to our Partner Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    ]]>    cde87792-14d8-4511-af2a-8da7a08350cfSat, 04 Feb 2023 00:15:00 -040019:22falsefull143143    How to Give Critical Feedback – Dr. David Weiman [RR 820]How to Give Critical Feedback - Dr. David WeimanWeiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE Show Notes
    • Common mistakes managers make- waiting too long to give the feedback, if you're letting things fester and stew, by the time you give the feedback, you're really angry, talking about things you didn't directly observe, loading up with several complaints at the same time, and talking too long at the beginning of the conversation
    • Give positive feedback when it's fresh
    • Are people conditioned and associate that good news is always followed by bad news with the 'sandwich technique?'
    • Make it a conversation, not an event.
    • What happens when people feel criticized? Stop listening as they plan how to defend themselves (as defensiveness goes up, listening goes down) Feel resentful. Can wonder why this wasn’t brought up before. Get angry in response.
    • How to give effective critical feedback- mindset, be curious about what the other person’s response may be. Keep your “opening” short, no more than 3 sentences and no more than 10 words per sentence.
    • Use the Situation-Behavior-Impact model from the Center for Creative Leadership: Situation- generally what was going on, “When you were taking the keys from that customer and they said they looked up the problem on google …” Behavior- “I noticed you rolled your eyes.” Impact- the customer said “I saw that!” asked to talk to the manager
    • Interestingly, in studies of body language, we're the least aware of what's going on with our own face because we can't see it, the other person can.
    • A lot of time when we're giving feedback, we're not putting ourselves in the shoes of the person who's receiving it. 
    • Be effective and be efficient, the goal is to get better at it, not to be perfect at the first time

    Thanks to our Partners AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners:       ]]>    Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE Show Notes
    • Common mistakes managers make- waiting too long to give the feedback, if you're letting things fester and stew, by the time you give the feedback, you're really angry, talking about things you didn't directly observe, loading up with several complaints at the same time, and talking too long at the beginning of the conversation
    • Give positive feedback when it's fresh
    • Are people conditioned and associate that good news is always followed by bad news with the 'sandwich technique?'
    • Make it a conversation, not an event.
    • What happens when people feel criticized? Stop listening as they plan how to defend themselves (as defensiveness goes up, listening goes down) Feel resentful. Can wonder why this wasn’t brought up before. Get angry in response.
    • How to give effective critical feedback- mindset, be curious about what the other person’s response may be. Keep your “opening” short, no more than 3 sentences and no more than 10 words per sentence.
    • Use the Situation-Behavior-Impact model from the Center for Creative Leadership: Situation- generally what was going on, “When you were taking the keys from that customer and they said they looked up the problem on google …” Behavior- “I noticed you rolled your eyes.” Impact- the customer said “I saw that!” asked to talk to the manager
    • Interestingly, in studies of body language, we're the least aware of what's going on with our own face because we can't see it, the other person can.
    • A lot of time when we're giving feedback, we're not putting ourselves in the shoes of the person who's receiving it. 
    • Be effective and be efficient, the goal is to get better at it, not to be perfect at the first time

    Thanks to our Partners AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners:       ]]>    1912dbd6-0d94-4858-bd32-229a05451207Fri, 03 Feb 2023 00:15:00 -040032:28falsefull820820    Profit Sharing: Net Income or Gross Profit? [E051] - Business By The NumbersProfit Sharing: Net Income or Gross Profit? [E051] - Business By The NumbersThis week Hunt talks about incentivizing key employees with profit sharing and how to hold them accountable for the overall company and its profits. 

    • How to motivate key employees to think like owners
    • Pros and cons of giving key employees minority ownership
    • What are alternative options for incentivization?
    • Caveats for expansion and/or quick growth 

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week Hunt talks about incentivizing key employees with profit sharing and how to hold them accountable for the overall company and its profits. 

    • How to motivate key employees to think like owners
    • Pros and cons of giving key employees minority ownership
    • What are alternative options for incentivization?
    • Caveats for expansion and/or quick growth 

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    f523a253-85bf-4bd6-8700-f430242e573cThu, 02 Feb 2023 00:15:00 -040037:14falsebonus    Aftermarket Radio Network 2023 Forecast [THA 313]Aftermarket Radio Network 2023 ForecastWatch Episode HERE

    Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast

    Show Notes:

    • Hunt Demarest 2023 Episode- 2023 Forecast and Business Outlook
    • Matt Fanslow 2023 Episode- 2023 Outlook
    • Chris Cotton 2023 Episode- Surviving 2023 and Beyond
    • Brian & Kim Walker 2023 Episode- Creating Your Own Economy
    • Blow people away with your customer service experience
    • Stop stopping
    • Mindset- staying positive
    • Focus on your own numbers, not anyone else
    • Over half of the people that make 150 to $200,000 a year are living paycheck to paycheck.
    • Could you survive during 2008 without government aid?
    • Advertising doesn't happen overnight!
    • It's not about cutting expenses, it’s being more efficient with what you have.
    • Pivote parts matrix ‘buckets’  
    • Don’t forget about your internal customers- employees
    • “Experience is remembered long after price is forgotten"

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Support our partners:

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    ]]>    Watch Episode HERE

    Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast

    Show Notes:

    • Hunt Demarest 2023 Episode- 2023 Forecast and Business Outlook
    • Matt Fanslow 2023 Episode- 2023 Outlook
    • Chris Cotton 2023 Episode- Surviving 2023 and Beyond
    • Brian & Kim Walker 2023 Episode- Creating Your Own Economy
    • Blow people away with your customer service experience
    • Stop stopping
    • Mindset- staying positive
    • Focus on your own numbers, not anyone else
    • Over half of the people that make 150 to $200,000 a year are living paycheck to paycheck.
    • Could you survive during 2008 without government aid?
    • Advertising doesn't happen overnight!
    • It's not about cutting expenses, it’s being more efficient with what you have.
    • Pivote parts matrix ‘buckets’  
    • Don’t forget about your internal customers- employees
    • “Experience is remembered long after price is forgotten"

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Support our partners:

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    ]]>    8537e8e8-d211-459c-a740-553f7d0ae82eThu, 02 Feb 2023 00:15:00 -040051:18falsefull313313    From the Female Technician Perspective with Meg Lewis [E068] - Automotive Field TheoryFrom the Female Technician Perspective with Meg Lewis [E068] - Automotive Field Theory
  • Shop Talk
  • Entering the field as a woman
  • Trade school as a woman
  • Finding a job
  • Coworkers
  • Business Development Group
  • Female Impact: Getting Through [RR 549]

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Shop Talk
  • Entering the field as a woman
  • Trade school as a woman
  • Finding a job
  • Coworkers
  • Business Development Group
  • Female Impact: Getting Through [RR 549]

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    be651bac-8740-41aa-a9d8-1663158cbd16Wed, 01 Feb 2023 00:15:00 -040050:11falsebonus    Common Myths About RepairPal [E033] - The Auto Repair Marketing PodcastCommon Myths About RepairPal [E033] - The Auto Repair Marketing PodcastTalking Points

    • Kathleen Long: One of the hardest working women in auto car. A woman of action and impact. She’s a big believer in the value of mentoring. Has a glass-break alarming laugh :) 
    • RepairPal is setting/ limiting what prices I can charge to my customers with their estimator.
    • I don’t need RepairPal because I already have plenty of business and I get great marketing for free through word of mouth.
    • Online customers like the ones that come through RepairPal are just annoying price shoppers.
    • I have a relationship with my local CarMax store, so I don’t need RepairPal’s help.
    • Many consumers haven’t heard of RepairPal so they cannot really help me to increase my car count.

    Kathleen Bio:

    Kathleen Long, Chief Revenue Officer

    Kathleen has built and developed award-winning marketing, sales, success, support and operations teams, centered on principles of authenticity, hard work and empathy. As Chief Revenue Officer at RepairPal, Kathleen leads all partner and consumer initiatives; including business development & strategy, operations, marketing, and IT. Kathleen is absolutely insistent on making a difference for people and businesses, by connecting them with disruptive, useful technologies, aided by humans who are given space to be themselves at work. Kathleen helped transition a startup through a successful acquisition exit, created revenue and monetization streams that supported another startup going public and grew her career from a chair in a call center employee to a seat at the executive table in 10 years (happily mentoring others to do the same). Kathleen is proud to stand for ethical principles, and to be a female executive in a male-dominated industry and is Women in Auto Care's Woman of Excellence, presented annually to a woman who has provided recent outstanding contributions to the auto care industry while demonstrating role model behaviors, leadership and commitment to the advancement of women.  She has been described by some as the literal voice of the company and has a laugh that once set off glass break alarms in a conference room.

    Kathleen holds a degree in General Studies and Philosophy from the University of Nevada, Reno.

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    Talking Points

    • Kathleen Long: One of the hardest working women in auto car. A woman of action and impact. She’s a big believer in the value of mentoring. Has a glass-break alarming laugh :) 
    • RepairPal is setting/ limiting what prices I can charge to my customers with their estimator.
    • I don’t need RepairPal because I already have plenty of business and I get great marketing for free through word of mouth.
    • Online customers like the ones that come through RepairPal are just annoying price shoppers.
    • I have a relationship with my local CarMax store, so I don’t need RepairPal’s help.
    • Many consumers haven’t heard of RepairPal so they cannot really help me to increase my car count.

    Kathleen Bio:

    Kathleen Long, Chief Revenue Officer

    Kathleen has built and developed award-winning marketing, sales, success, support and operations teams, centered on principles of authenticity, hard work and empathy. As Chief Revenue Officer at RepairPal, Kathleen leads all partner and consumer initiatives; including business development & strategy, operations, marketing, and IT. Kathleen is absolutely insistent on making a difference for people and businesses, by connecting them with disruptive, useful technologies, aided by humans who are given space to be themselves at work. Kathleen helped transition a startup through a successful acquisition exit, created revenue and monetization streams that supported another startup going public and grew her career from a chair in a call center employee to a seat at the executive table in 10 years (happily mentoring others to do the same). Kathleen is proud to stand for ethical principles, and to be a female executive in a male-dominated industry and is Women in Auto Care's Woman of Excellence, presented annually to a woman who has provided recent outstanding contributions to the auto care industry while demonstrating role model behaviors, leadership and commitment to the advancement of women.  She has been described by some as the literal voice of the company and has a laugh that once set off glass break alarms in a conference room.

    Kathleen holds a degree in General Studies and Philosophy from the University of Nevada, Reno.

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    66884786-e84e-46ef-abba-7a31293c7c8bWed, 01 Feb 2023 00:15:00 -040047:11falsebonus    Learning How To Grow: Ready for Shop #2 – Nichole Bennecoff [RR 819]Learning How To Grow: Ready for Shop #2 - Nichole Bennecoff [RR 819]Subie Guys, Traverse City, MI. Show Notes
    • Felt stale after 4 years of ownership and 15 years prior of being involved in the business- is there more out there?
    • Started working in the office first- there was a divorce in the family. Nichole has always been the type to learn more and be curious. Bought out her brother and mother and became the sole owner.
    • Joined Transformers Institute- became interested in owner-operators setup with the expansion of growing locations. Reignited desire to grow business.
    • Share your knowledge!
    • Growing 20% every year, staffed to grow more.
    • Next step- opening a general repair shop
    • Sharing the vision with the team- an important step in order to grow together
    • Learn to listen to your intuition
    • Referrals are #1 for their marketing
    • Feeling overwhelmed with your 'list?'- pick the top 3, and delegate items that can be delegated to someone else

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    Subie Guys, Traverse City, MI. Show Notes
    • Felt stale after 4 years of ownership and 15 years prior of being involved in the business- is there more out there?
    • Started working in the office first- there was a divorce in the family. Nichole has always been the type to learn more and be curious. Bought out her brother and mother and became the sole owner.
    • Joined Transformers Institute- became interested in owner-operators setup with the expansion of growing locations. Reignited desire to grow business.
    • Share your knowledge!
    • Growing 20% every year, staffed to grow more.
    • Next step- opening a general repair shop
    • Sharing the vision with the team- an important step in order to grow together
    • Learn to listen to your intuition
    • Referrals are #1 for their marketing
    • Feeling overwhelmed with your 'list?'- pick the top 3, and delegate items that can be delegated to someone else

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    a460effa-055a-412f-91b6-a5773d79b235Tue, 31 Jan 2023 00:15:00 -040030:40falsefull819819    A Dr, A Rocking Chair & Charging What You're Worth! [E097] - Chris Cotton Weekly BlitzA Dr, A Rocking Chair & Charging What You're Worth! [E097] - Chris Cotton Weekly BlitzDuring Today's episode #97 I’m going to be talking about: Chris’ recent doctor's visit, Kimberly’s Old rocking chair & Having value in what you do.

    • Chris, what are you talking about????
    • Kimberly’s Rocking Chair 89.00, 47 pictures, clear communication
    • Recent Dr. Visit 2000.00 per hour, very concerned about how I would pay.
    • If these people can charge that, so can you.
    • Self Esteem
    • Do it responsibly and with thought. We can’t just throw stuff against the wall.

    To listen to more episodes make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!

    Connect with Chris:

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    ]]>    During Today's episode #97 I’m going to be talking about: Chris’ recent doctor's visit, Kimberly’s Old rocking chair & Having value in what you do.

    • Chris, what are you talking about????
    • Kimberly’s Rocking Chair 89.00, 47 pictures, clear communication
    • Recent Dr. Visit 2000.00 per hour, very concerned about how I would pay.
    • If these people can charge that, so can you.
    • Self Esteem
    • Do it responsibly and with thought. We can’t just throw stuff against the wall.

    To listen to more episodes make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!

    Connect with Chris:

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    ]]>    16655829-e436-42b7-a8bd-c9ae561cea74Mon, 30 Jan 2023 00:15:00 -040010:57falsebonus    Benefits of Toastmasters - Craig O'Neill [AW 142]Benefits of Toastmastersou'll listen better, communicate more effectively, and lead teams and conduct meetings with confidence. 

    Watch Full Video Episode HERE

    Craig O’Neill, VP of Training, AutoFlow. Listen to Craig’s previous episodes HERE 

    Show Notes:  

    • Toastmasters.org to find a local club- go as a guest to start!
    • You’re in a system and a process for communication- fake the confidence! 
    • Barriers- imposter syndrome  
    • There is no such thing as a neutral exchange between people- you leave someone either a little better or worse in every engagement
    • Use of 3’s- never complain, criticize or condemn 
    • Providing feedback
    • ‘Ums’ ‘ah’ ‘er’ - eliminating filler words, pause instead, and it creates better listening skills
    • Note taking skills
    • Thinking freely in impromptu moments
    • Practicing with structure
    • Online curriculum, management site, assessment test, path of communication courses, 
    • Engaging people in your community
    • Every Life Has A Story

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    ou'll listen better, communicate more effectively, and lead teams and conduct meetings with confidence. 

    Watch Full Video Episode HERE

    Craig O’Neill, VP of Training, AutoFlow. Listen to Craig’s previous episodes HERE 

    Show Notes:  

    • Toastmasters.org to find a local club- go as a guest to start!
    • You’re in a system and a process for communication- fake the confidence! 
    • Barriers- imposter syndrome  
    • There is no such thing as a neutral exchange between people- you leave someone either a little better or worse in every engagement
    • Use of 3’s- never complain, criticize or condemn 
    • Providing feedback
    • ‘Ums’ ‘ah’ ‘er’ - eliminating filler words, pause instead, and it creates better listening skills
    • Note taking skills
    • Thinking freely in impromptu moments
    • Practicing with structure
    • Online curriculum, management site, assessment test, path of communication courses, 
    • Engaging people in your community
    • Every Life Has A Story

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    4ff5e9da-0c23-4d83-b3b7-b05f96d5752bSat, 28 Jan 2023 00:15:00 -040032:23falsefull142142    Being Married to a Shop Owner: Spouse Perspective [RR 818]Being Married to a Shop Owner: Spouse PerspectiveSubie Guys, Traverse City, MI. Jennifer McHugh, Wife of Patrick McHugh, Bimmer Rescue, Richmond, VA. Patrick’s previous episodes HERE. Show Notes
    • You must give a fair amount of time, respect, motivation, and advice to your spouse to be able to contribute to each other’s success.
    • Give and take, work it out, and compromise.
    • Having a consistent conversation about what each day and how things have been during the day, sharing, enlightening each other
    • Knowing what your spouse is going through in their business and help them overcome difficult times is important.
    • As complicated and beautiful as relationships are, it's constant work when you're adding a layer of being supportive of their business. It does add challenges, but it also adds a lot of benefits and amazing parts of the relationship
    • Figuring out your role, knowing when to be quiet, knowing when to speak up, and giving them their space.

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM       NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com ]]>    Subie Guys, Traverse City, MI. Jennifer McHugh, Wife of Patrick McHugh, Bimmer Rescue, Richmond, VA. Patrick’s previous episodes HERE. Show Notes
    • You must give a fair amount of time, respect, motivation, and advice to your spouse to be able to contribute to each other’s success.
    • Give and take, work it out, and compromise.
    • Having a consistent conversation about what each day and how things have been during the day, sharing, enlightening each other
    • Knowing what your spouse is going through in their business and help them overcome difficult times is important.
    • As complicated and beautiful as relationships are, it's constant work when you're adding a layer of being supportive of their business. It does add challenges, but it also adds a lot of benefits and amazing parts of the relationship
    • Figuring out your role, knowing when to be quiet, knowing when to speak up, and giving them their space.

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM       NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com ]]>    1347a545-ad26-4a8e-9d45-ff190b8bd56aFri, 27 Jan 2023 00:15:00 -040034:09falsefull818818    ROI - Return on Investment [E050] - Business By The NumbersROI - Return on Investment [E050] - Business By The NumbersThis week, Hunt talks about ROI (return on investment) and how to use it in your day-to-day decisions.

    • What is ROI, and how can you calculate it?

    • How does time relate to ROI and can your decision be changed based on time even if ROI is the same?

    • How does your involvement in an investment dictate what the ROI has to be to make it a prudent choice?

    • How can you use ROI to make day-to-day decisions in your business and personal life?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week, Hunt talks about ROI (return on investment) and how to use it in your day-to-day decisions.

    • What is ROI, and how can you calculate it?

    • How does time relate to ROI and can your decision be changed based on time even if ROI is the same?

    • How does your involvement in an investment dictate what the ROI has to be to make it a prudent choice?

    • How can you use ROI to make day-to-day decisions in your business and personal life?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    268ab79e-1b16-4758-9b0a-5e7fc7c575c6Thu, 26 Jan 2023 00:15:00 -040048:16falsebonus    Service Advisor Overload: Part 2 [THA 312]Service Advisor Overload: Part 2Watch Episode HERE

    Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Listen to Clint’s previous episodes HERE Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE

    Show Notes:

    • Service Advisor Overload [THA 305]
    • Don’t have your advisors do your job as a shop owner- create the environment for success
    • VOIP phone systems for a streamlined process
    • Don’t have one email for the whole shop!
    • Are your advisors doing things manually when they could be automated?
    • “Appointment Request” for the website
    • Alert the customer of the progress (text capabilities)
    • Pre-booking- preventative maintenance, tire changeovers during downtime of the year
    • Are you “wing it” automotive?
    • What is your onboarding system for an advisor? What are their holes from a behavioral standpoint? 
    • Soft skills KPIs for service advisors? Measure, track, gauge and improve
    • Be professional- leave the drama at home
    • Accountability coach
    • Understand the probabilities of each department in your shop- don’t mask it all together.
    • Slowly growing into an overload- it doesn’t happen overnight.
    • Eliminate Diversity Overkill- stick with what you’re good at!
    • Fireflies.AI

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Support our partners:

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    ]]>    Watch Episode HERE

    Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Listen to Clint’s previous episodes HERE Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE

    Show Notes:

    • Service Advisor Overload [THA 305]
    • Don’t have your advisors do your job as a shop owner- create the environment for success
    • VOIP phone systems for a streamlined process
    • Don’t have one email for the whole shop!
    • Are your advisors doing things manually when they could be automated?
    • “Appointment Request” for the website
    • Alert the customer of the progress (text capabilities)
    • Pre-booking- preventative maintenance, tire changeovers during downtime of the year
    • Are you “wing it” automotive?
    • What is your onboarding system for an advisor? What are their holes from a behavioral standpoint? 
    • Soft skills KPIs for service advisors? Measure, track, gauge and improve
    • Be professional- leave the drama at home
    • Accountability coach
    • Understand the probabilities of each department in your shop- don’t mask it all together.
    • Slowly growing into an overload- it doesn’t happen overnight.
    • Eliminate Diversity Overkill- stick with what you’re good at!
    • Fireflies.AI

    Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Support our partners:

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    ]]>    4882d834-6867-4a8b-90fd-695c665193b5Thu, 26 Jan 2023 00:15:00 -040054:38falsefull312312    Scattered Ideas with Richard Falco [E067] - Automotive Field TheoryScattered Ideas with Richard Falco [E067] - Automotive Field Theory
  • Documentaries
  • MasterChef
  • Training vs Experience

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Documentaries
  • MasterChef
  • Training vs Experience

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    afd372d5-0dd7-4138-9fc6-237a694f5fb4Wed, 25 Jan 2023 00:15:00 -040055:54falsebonus    Should You Use Coupons In Your Marketing Strategy? [E032] - The Auto Repair Marketing PodcastShould You Use Coupons In Your Marketing Strategy? [E032] - The Auto Repair Marketing PodcastIf you want to get a good fight started in the automotive industry, all you have to do is start a discussion about coupons or discounts. In this episode, we dig into the topic. Should you use coupons in your marketing strategy?

    Thank you to our friends at RepairPal for providing you with this episode. As shop owners, we were part of RepairPal’s Certified network, and you can learn more at RepairPal.com/shops.

    Talking Points

    • Should you use coupons in your marketing strategy?
    • Will they bring you more clients?
    • What type of client are you trying to attract?
    • Are you good at converting “coupon customers” into lifelong customers?
    • If you do use coupons, what are some promotions you can do?
    • Can coupons be successful with high-end clients?
    • If you don’t want to do discounts but do want to run promotions, what are some ideas?

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    If you want to get a good fight started in the automotive industry, all you have to do is start a discussion about coupons or discounts. In this episode, we dig into the topic. Should you use coupons in your marketing strategy?

    Thank you to our friends at RepairPal for providing you with this episode. As shop owners, we were part of RepairPal’s Certified network, and you can learn more at RepairPal.com/shops.

    Talking Points

    • Should you use coupons in your marketing strategy?
    • Will they bring you more clients?
    • What type of client are you trying to attract?
    • Are you good at converting “coupon customers” into lifelong customers?
    • If you do use coupons, what are some promotions you can do?
    • Can coupons be successful with high-end clients?
    • If you don’t want to do discounts but do want to run promotions, what are some ideas?

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    7d37c88b-72f9-4ded-a187-cec1632c9e0aWed, 25 Jan 2023 00:15:00 -040037:10falsebonus    Profit Does Not Equal Cash in the Bank – Hunt Demarest [RR 817]Profit Does Not Equal Cash in the Bank - Hunt DemarestRecorded Live at the Transformers Summit with Aftermarket Radio Network host, Hunt Demarest, CPA at Paar Mellis and Associates and host of the Business by the Numbers Podcast. Hunt's firm specializes in automotive repair clients and he gives us an inside scoop on common new client questions and concerns as well as some behind the scenes about his podcast!

    Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast


    Show Notes


    • Finance and accounting with new clients- “I want to know more about my finances, but I don't understand them.”


    • Clients have to see the value in their numbers themselves


    • How do you want to make more money if you don't even know how much money you're making right now?


    • You need to set up your financials in a way that makes sense to you.


    • Profit is used to pay down debt. Profit is used for your distributions. Profit is used for you to buy inventory and equipment.


    • Paar Melis gives you a report card at the end of the month. Focus on the red items and that's going to tell you everything that you need to know.


    • Numbers don't lie, but they can be misleading


    • Instead of charging credit card fees, instead, raise your labor rate, and raise your parts margin 3%. Now you're making that credit card fee on every person



    Connect with the Podcast:


    Aftermarket Radio NetworkSubscribe on YouTubeVisit us on the WebFollow on FacebookBecome an InsiderBuy me a coffeeImportant Books


    Check out today's partner:



    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    Recorded Live at the Transformers Summit with Aftermarket Radio Network host, Hunt Demarest, CPA at Paar Mellis and Associates and host of the Business by the Numbers Podcast. Hunt's firm specializes in automotive repair clients and he gives us an inside scoop on common new client questions and concerns as well as some behind the scenes about his podcast!

    Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast


    Show Notes


    • Finance and accounting with new clients- “I want to know more about my finances, but I don't understand them.”


    • Clients have to see the value in their numbers themselves


    • How do you want to make more money if you don't even know how much money you're making right now?


    • You need to set up your financials in a way that makes sense to you.


    • Profit is used to pay down debt. Profit is used for your distributions. Profit is used for you to buy inventory and equipment.


    • Paar Melis gives you a report card at the end of the month. Focus on the red items and that's going to tell you everything that you need to know.


    • Numbers don't lie, but they can be misleading


    • Instead of charging credit card fees, instead, raise your labor rate, and raise your parts margin 3%. Now you're making that credit card fee on every person



    Connect with the Podcast:


    Aftermarket Radio NetworkSubscribe on YouTubeVisit us on the WebFollow on FacebookBecome an InsiderBuy me a coffeeImportant Books


    Check out today's partner:



    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    a683b118-4f24-4bfc-a696-e093703d5f06Tue, 24 Jan 2023 00:15:00 -040039:43falsefull817817    Hunt Demarest: Income Statements, Profits, Losses, Oh MY! [E096] - Chris Cotton Weekly BlitzHunt Demarest: Income Statements, Profits, Losses, Oh MY! [E096] - Chris Cotton Weekly BlitzIn this episode of The Weekly Blitz, Coach Chris Cotton welcomes Hunt Demarest to the show and they talk about Income Statement best practices:

    Specifically, they cover:

    • Categories of Income and COGS (Cost of Goods Sold)
    • Hunt's Favorite SuperHero!
    • Accounting Practices
    • What's Deductible
    • How much detail you really need
    • Who's Stealing from You & How?
    • Processes & Procedures save the day!

    Check out Hunt on the Aftermarket Radio Network on his Podcast:

    Business by the Numbers: https://huntdemarest.captivate.fm/

    I love his Episode #43 How Much Is Your Time Worth

    To listen to more episodes make sure and go over to itunes and or Spotify.

    Don't forget to rate and review us!

    Connect with Chris:

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    ]]>    In this episode of The Weekly Blitz, Coach Chris Cotton welcomes Hunt Demarest to the show and they talk about Income Statement best practices:

    Specifically, they cover:

    • Categories of Income and COGS (Cost of Goods Sold)
    • Hunt's Favorite SuperHero!
    • Accounting Practices
    • What's Deductible
    • How much detail you really need
    • Who's Stealing from You & How?
    • Processes & Procedures save the day!

    Check out Hunt on the Aftermarket Radio Network on his Podcast:

    Business by the Numbers: https://huntdemarest.captivate.fm/

    I love his Episode #43 How Much Is Your Time Worth

    To listen to more episodes make sure and go over to itunes and or Spotify.

    Don't forget to rate and review us!

    Connect with Chris:

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: http://bit.ly/3GRgO88

    ]]>    26429fd8-38dd-4a46-95f7-5a13d28572ffMon, 23 Jan 2023 00:15:00 -040037:30falsebonus    Extended Car Warranties – Greg Buckley [AW 141]Extended Car Warranties – Greg BuckleyWatch Full Video Episode HERE

    Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE.  Greg’s previous episodes HERE.

    Show Notes:  

    • Extended warranty- used car market has been hot over the last few years. People want a ‘protection’
    • What types of companies underwrite policies? 
    • You must educate the customer on what they already purchased for their vehicle- most contracts are limited 
    • Ask for a copy of the contract, review it, look for ‘what’s not covered,’ and explain to customer. Additional testing time? Labor? Rust? 
    • “Do your own warranty” before you fall into the marketing funnel of extended warranties 
    • Are these customers one and done? Only repairing what is covered and not doing proper maintenance. 
    • Better margins with OE for warranty claims
    • You must have oil change records- regular service receipts

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch Full Video Episode HERE

    Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE.  Greg’s previous episodes HERE.

    Show Notes:  

    • Extended warranty- used car market has been hot over the last few years. People want a ‘protection’
    • What types of companies underwrite policies? 
    • You must educate the customer on what they already purchased for their vehicle- most contracts are limited 
    • Ask for a copy of the contract, review it, look for ‘what’s not covered,’ and explain to customer. Additional testing time? Labor? Rust? 
    • “Do your own warranty” before you fall into the marketing funnel of extended warranties 
    • Are these customers one and done? Only repairing what is covered and not doing proper maintenance. 
    • Better margins with OE for warranty claims
    • You must have oil change records- regular service receipts

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    07902561-6ca0-47de-9d9b-1ec9693f7d8bSat, 21 Jan 2023 00:15:00 -040033:39falsefull141141    Finding Technicians Part 2 – Chris Lawson [RR 816]Finding Technicians Part 2 - Chris Lawson [RR 816]TechnicianFind.Com. Chris' previous episodes HERE Show Notes
    • Finding Technicians Part 1 Episode HERE
    • If you’re looking to hire an experienced technician with a job, throwing more money at job boards is a losing strategy. You need to go where techs hang out online, and that’s social media.
    • Building a connection- ask questions, find out what they are trying to accomplish in their career
    • 2 weeks notice- it’s a dangerous time, follow up with value (shorten the time period, putting in a touch point with communication, remind them why they said yes to the offer). Consider creating a 2 week orientation to keep them engaged. 
    • Always be recruiting- ask for referrals.
    • Respond to comments and questions on ads
    • Spend time on good headlines and good ads
    • Why you shouldn’t require a resume on Indeed- do technicians have an updated resume to apply? Get them on the phone!
    • Hiring Insights on Indeed- free tool, the automotive technicians are extremely competitive,

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM       NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com ]]>    TechnicianFind.Com. Chris' previous episodes HERE Show Notes
    • Finding Technicians Part 1 Episode HERE
    • If you’re looking to hire an experienced technician with a job, throwing more money at job boards is a losing strategy. You need to go where techs hang out online, and that’s social media.
    • Building a connection- ask questions, find out what they are trying to accomplish in their career
    • 2 weeks notice- it’s a dangerous time, follow up with value (shorten the time period, putting in a touch point with communication, remind them why they said yes to the offer). Consider creating a 2 week orientation to keep them engaged. 
    • Always be recruiting- ask for referrals.
    • Respond to comments and questions on ads
    • Spend time on good headlines and good ads
    • Why you shouldn’t require a resume on Indeed- do technicians have an updated resume to apply? Get them on the phone!
    • Hiring Insights on Indeed- free tool, the automotive technicians are extremely competitive,

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM       NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com ]]>    3d452bdb-43a5-4878-a8ce-8576f7ca43ffFri, 20 Jan 2023 00:15:00 -040028:41falsefull816816    Benchmark Report [E049] - Business By The NumbersBenchmark Report [E049] - Business By The NumbersThis week, Hunt talks about a big project that we are working for an industry benchmark report.

    • What can you do be a part of the new report and when will it be released?

    • What kind of metrics we will be measuring and how will that allow you to set goals for your business?

    • How will non-financial data be included in the report to understand what makes successful shops run?

    • What conclusions and trends can we already see in the benchmark report that we do for our monthly clients?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week, Hunt talks about a big project that we are working for an industry benchmark report.

    • What can you do be a part of the new report and when will it be released?

    • What kind of metrics we will be measuring and how will that allow you to set goals for your business?

    • How will non-financial data be included in the report to understand what makes successful shops run?

    • What conclusions and trends can we already see in the benchmark report that we do for our monthly clients?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    9e5080a6-bd1f-42f0-9460-0207b83cb3feThu, 19 Jan 2023 00:15:00 -040042:38falsebonus    Advice For New Shop Owners [THA 311]Advice For New Shop OwnersWatch Episode HERE

    Maylan Newton, ESI- Educational Seminars Institute, is a business coach, trainer and industry speaker. Maylan's previous Episodes HERE Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE.

    Show Notes:

    • A good technician only makes a good business owner with proper training, guidance, and accountability.
    • You need these 5 professionals- business coach, accountant, financial planner, insurance advisor, attorney
    • Build the business that survives you and provides a legacy to your family the business is not about you is about all the people that depend on the business for their survival, family employees vendors
    • Most importantly, do not treat your business as a hobby you not fixing cars running a business
    • The business owner is the leader, not to fix cars/writing service
    • “People are so afraid of success, that when they reach success they self-destruct.”
    • Not paying yourself opens the door to resenting the business. 
    • What is YOUR cost of doing business?
    • Don’t let the high level of confidence in fixing cars create a false sense of security in solving all things in business.
    • Ask questions of the right individuals- someone with experience who’ve successfully overcome what you have in front of you
    • “Implementation of knowledge is power.”
    • Focus on the fundamentals from the beginning 
    • “Begin with the end in mind” (Covey)- Now that your journey has begun, what is your endgame? 
    • “Life begins and ends at the edge of your comfort zone”
    • Pay your taxes- set up a system where deductions from

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    ]]>    Watch Episode HERE

    Maylan Newton, ESI- Educational Seminars Institute, is a business coach, trainer and industry speaker. Maylan's previous Episodes HERE Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE.

    Show Notes:

    • A good technician only makes a good business owner with proper training, guidance, and accountability.
    • You need these 5 professionals- business coach, accountant, financial planner, insurance advisor, attorney
    • Build the business that survives you and provides a legacy to your family the business is not about you is about all the people that depend on the business for their survival, family employees vendors
    • Most importantly, do not treat your business as a hobby you not fixing cars running a business
    • The business owner is the leader, not to fix cars/writing service
    • “People are so afraid of success, that when they reach success they self-destruct.”
    • Not paying yourself opens the door to resenting the business. 
    • What is YOUR cost of doing business?
    • Don’t let the high level of confidence in fixing cars create a false sense of security in solving all things in business.
    • Ask questions of the right individuals- someone with experience who’ve successfully overcome what you have in front of you
    • “Implementation of knowledge is power.”
    • Focus on the fundamentals from the beginning 
    • “Begin with the end in mind” (Covey)- Now that your journey has begun, what is your endgame? 
    • “Life begins and ends at the edge of your comfort zone”
    • Pay your taxes- set up a system where deductions from

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    ]]>    e06a3592-e99d-4ae7-a6f6-5bb8634edc9cThu, 19 Jan 2023 00:15:00 -040044:04falsefull311311    Skynet [ChatGPT] in Auto Repair with Sean Tipping [E066] - Automotive Field TheorySkynet [ChatGPT] in Auto Repair with Sean Tipping [E066] - Automotive Field Theory
  • Skynet [ChatGPT] in Auto Repair with Sean Tipping

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Skynet [ChatGPT] in Auto Repair with Sean Tipping

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    79debdae-dec8-4c46-8188-8d4ba4ddbc3eWed, 18 Jan 2023 00:15:00 -040058:22falsebonus    ChatGPT - Should You Use AI in Your Shop’s Marketing [E031] - The Auto Repair Marketing PodcastChatGPT - Should You Use AI in Your Shop’s Marketing [E031] - The Auto Repair Marketing PodcastChatGPT is an artificial intelligence bot by OpenAI. Lots of things get called disrupters, but this truly is a disrupter. We probably need a stronger word than that to describe what this may do to our industry and many others. Let’s talk about using AI in your shop’s marketing.

    Talking Points

    • What is ChatGPT
    • Other AIs (Jasper/Jarvis)
    • Does it just search the internet?
    • The ChatGPT User Experience
    • Should you use it in your marketing?
    • Weaknesses
    • How else it may be used in auto repair

    Lagniappe (Books, Links, Other Podcasts, etc)

    • OpenAI ChatGPT - chat.openai.com 

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    ChatGPT is an artificial intelligence bot by OpenAI. Lots of things get called disrupters, but this truly is a disrupter. We probably need a stronger word than that to describe what this may do to our industry and many others. Let’s talk about using AI in your shop’s marketing.

    Talking Points

    • What is ChatGPT
    • Other AIs (Jasper/Jarvis)
    • Does it just search the internet?
    • The ChatGPT User Experience
    • Should you use it in your marketing?
    • Weaknesses
    • How else it may be used in auto repair

    Lagniappe (Books, Links, Other Podcasts, etc)

    • OpenAI ChatGPT - chat.openai.com 

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    12717e73-2d9b-4453-b5e6-7f2b46443639Wed, 18 Jan 2023 00:15:00 -040026:22falsebonus    Ask Ortho - Eric Turkington and Kim Conti [RR 815]Ask Ortho - Eric Turkington and Kim ContiEric Turkington, VP of Growth, Ortho Kim Conti, VP of Product, Ortho Show Notes
    • heyortho.com 
    • Voice assistant for technicians
    • The efficiency of data access in the technology industry
    • Accessing OEM database
    • The awake word ‘Hey Ortho’
    • Focused on loading the right vehicle for the technician, and in some cases even integrated with shop management systems
    • The vast majority of people who actually do use voice tech in their personal lives are actually doing it to generate efficiency
    • Connected to the cloud, to get real-time information
    • Ortho has 150 specific questions to ask- specifications around breakers, repair fluid types, and fluid.
    • Future context- service advisor using Ortho for recommended maintenance
    • Soft keyboard built-in

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    Eric Turkington, VP of Growth, Ortho Kim Conti, VP of Product, Ortho Show Notes
    • heyortho.com 
    • Voice assistant for technicians
    • The efficiency of data access in the technology industry
    • Accessing OEM database
    • The awake word ‘Hey Ortho’
    • Focused on loading the right vehicle for the technician, and in some cases even integrated with shop management systems
    • The vast majority of people who actually do use voice tech in their personal lives are actually doing it to generate efficiency
    • Connected to the cloud, to get real-time information
    • Ortho has 150 specific questions to ask- specifications around breakers, repair fluid types, and fluid.
    • Future context- service advisor using Ortho for recommended maintenance
    • Soft keyboard built-in

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    89a68912-bfd9-4b4d-9203-e6cc94252f9aTue, 17 Jan 2023 08:54:00 -040027:44falsefull815815    Leadership Gold: Chapter 16: People Quit People Not Companies [E095] - Chris Cotton Weekly BlitzLeadership Gold: Chapter 16: People Quit People Not Companies [E095] - Chris Cotton Weekly BlitzIn this episode of The Weekly Blitz, Coach Chris Cotton explains best practices on how: To make sure your people don't quit YOU, the leader.

    Specifically, he'll cover:

    Why People Quit, How to Retain Employees,

    1. The Door Swings Both Ways

    2. Why Do People Quit

    3. Recipe for Retention

    Application Exercises:

    1. Can your people rely on you

    2. What is your attitude toward your people

    3. Do you express your appreciation

    Mentoring Moment

    To listen to more episodes, go over to iTunes, Apply Podcasts, Google Podcasts, and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88

    ]]>    In this episode of The Weekly Blitz, Coach Chris Cotton explains best practices on how: To make sure your people don't quit YOU, the leader.

    Specifically, he'll cover:

    Why People Quit, How to Retain Employees,

    1. The Door Swings Both Ways

    2. Why Do People Quit

    3. Recipe for Retention

    Application Exercises:

    1. Can your people rely on you

    2. What is your attitude toward your people

    3. Do you express your appreciation

    Mentoring Moment

    To listen to more episodes, go over to iTunes, Apply Podcasts, Google Podcasts, and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88

    ]]>    5c1b79cd-3abd-4363-9440-40a6e8b8dd43Mon, 16 Jan 2023 00:15:00 -040018:36falsebonus    Used Car Market – Lauren Fix [AW 140]Used Car Market - Lauren FixWatch Full Video Episode HERE

    Lauren Fix, Car Coach Reports,  Total Car Score Podcast, is an automotive expert and analyst based in Buffalo, NY. She has written three books on automobiles. She has appeared on CNN, Fox News, Newsmax TV, CNBC, and USA Radio’s Daybreak USA show. Lauren's previous episodes HERE

    Show Notes:  

    • Car Coach Reports
    • Prior to covid selling cars: 17.5 million vs 13.7 million now. Average car profit to manufacturer: 10K...4 million sales lost
    • People are buying out their car lease now
    • Dealerships have 30% retention for car repair
    • Repossessions are increasing- people bought cars during COVID, inflation and recession
    • “Doing maintenance now will save you money down the road”
    • Which cars can last 300K miles? Iseecars.com 
    • “Never invest more in a car than it’s worth”
    • USAmotorjobs

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch Full Video Episode HERE

    Lauren Fix, Car Coach Reports,  Total Car Score Podcast, is an automotive expert and analyst based in Buffalo, NY. She has written three books on automobiles. She has appeared on CNN, Fox News, Newsmax TV, CNBC, and USA Radio’s Daybreak USA show. Lauren's previous episodes HERE

    Show Notes:  

    • Car Coach Reports
    • Prior to covid selling cars: 17.5 million vs 13.7 million now. Average car profit to manufacturer: 10K...4 million sales lost
    • People are buying out their car lease now
    • Dealerships have 30% retention for car repair
    • Repossessions are increasing- people bought cars during COVID, inflation and recession
    • “Doing maintenance now will save you money down the road”
    • Which cars can last 300K miles? Iseecars.com 
    • “Never invest more in a car than it’s worth”
    • USAmotorjobs

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    655256e6-223c-4097-a3b2-a71507015906Sat, 14 Jan 2023 00:15:00 -040020:38falsefull140140    Uncovering the Unconscious Incompetent – Chris Chesney [RR 814]Uncovering the Unconscious Incompetent - Chris Chesney Repairify. Chris' previous episodes HERE Show Notes
    • Adaptive learning- implemented Area 9 at Repairify. Providing a knowledge base to fill the gaps. Being thirsty for a certain piece of knowledge. Assessments happen during training. The course assesses ‘what do you know right now?”
    • Uncovering the unconscious incompetent: “I don’t know THAT I don’t know.”
    • "We need to build an education model that serves everybody in the industry, those that are experienced and those that are not, and everybody in between."
    • The proof of skill step. This takes you through a three-step process that's modeled after the Federal Aviation Administration. 
    • Prove that you know it, teach it and they can do it
    • “The opportunity to change that e-learning in such a way that it attracts people to it because they want the end game, and that's that proof of a skill that's not only valuable to the shop owner because they know whom they're hiring and what they can and can't, but more importantly for the technician, it's something that adds value to their portfolio, that increases their value in the shop.”
    • Automotive manufacturers build code in multiple silos and they all have to come together and so they aren't elegant solutions.
    • “Man built them, man will break them, man will fix them”

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM       NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com ]]>     Repairify. Chris' previous episodes HERE Show Notes
    • Adaptive learning- implemented Area 9 at Repairify. Providing a knowledge base to fill the gaps. Being thirsty for a certain piece of knowledge. Assessments happen during training. The course assesses ‘what do you know right now?”
    • Uncovering the unconscious incompetent: “I don’t know THAT I don’t know.”
    • "We need to build an education model that serves everybody in the industry, those that are experienced and those that are not, and everybody in between."
    • The proof of skill step. This takes you through a three-step process that's modeled after the Federal Aviation Administration. 
    • Prove that you know it, teach it and they can do it
    • “The opportunity to change that e-learning in such a way that it attracts people to it because they want the end game, and that's that proof of a skill that's not only valuable to the shop owner because they know whom they're hiring and what they can and can't, but more importantly for the technician, it's something that adds value to their portfolio, that increases their value in the shop.”
    • Automotive manufacturers build code in multiple silos and they all have to come together and so they aren't elegant solutions.
    • “Man built them, man will break them, man will fix them”

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM       NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com ]]>    861a2238-dc3e-4a6d-a7d9-fc0e84ccf480Fri, 13 Jan 2023 00:15:00 -040044:10falsefull814814    Getting Ready for Tax Season [E048] - Business By The NumbersGetting Ready for Tax Season [E048] - Business By The NumbersThis week, Hunt talks about a quick update from the December Federal Reserve meeting and then talks about getting ready for tax season.

    • What did we learn from the minutes released from the Federal Reserve and how does that effect our outlook for 2023?

    • What should you be verifying with your accountant on your Quickbooks to make sure all your deductions are accounted for?

    • What do you need to send into your taxes for your personal return and do you need to send all the backup or not?

    • What questions should you be asking your accountant to ensure all of your deductions and tax payments are factored into your return?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week, Hunt talks about a quick update from the December Federal Reserve meeting and then talks about getting ready for tax season.

    • What did we learn from the minutes released from the Federal Reserve and how does that effect our outlook for 2023?

    • What should you be verifying with your accountant on your Quickbooks to make sure all your deductions are accounted for?

    • What do you need to send into your taxes for your personal return and do you need to send all the backup or not?

    • What questions should you be asking your accountant to ensure all of your deductions and tax payments are factored into your return?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    fd5d0752-cd5d-4bd5-83e8-757d5dd7e125Thu, 12 Jan 2023 00:15:00 -040058:44falsebonus    Forget the Past: Focus on the Future [THA 310]Forget the Past: Focus on the FutureWatch Episode HERE

    Frank Scandura, Frank’s European Service, Las Vegas, NV. Frank’s previous episodes HERE. Al Wright, John’s Automotive, Cedar Rapids, IA. Al's previous episodes HERE Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy’s previous episodes HERE

    Show Notes:

    • Don't be afraid of change, what we did in the past or how we did it may not work today.
    • Take care of yourself and let go of old habits. Be healthy and reset!
    • Service advisor is now 4 different jobs: customer service rep, parts manager, service manager
    • What is your break even point? It's not the 'cost' of the service advisor position, the biggest expense is what you are currently doing and what you could and should be doing.
    • Everyone hates change, but the only constant in life is change- lean into change.
    • Hiring top talent vs. Creating top talent- Are "A" technicians made?
    • Have grace when someone makes a mistake
    • Don't get analysis paralysis. Don't let past mistakes stop needed changes for the future.
    • Doing something is better than doing nothing.

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    ]]>    Watch Episode HERE

    Frank Scandura, Frank’s European Service, Las Vegas, NV. Frank’s previous episodes HERE. Al Wright, John’s Automotive, Cedar Rapids, IA. Al's previous episodes HERE Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy’s previous episodes HERE

    Show Notes:

    • Don't be afraid of change, what we did in the past or how we did it may not work today.
    • Take care of yourself and let go of old habits. Be healthy and reset!
    • Service advisor is now 4 different jobs: customer service rep, parts manager, service manager
    • What is your break even point? It's not the 'cost' of the service advisor position, the biggest expense is what you are currently doing and what you could and should be doing.
    • Everyone hates change, but the only constant in life is change- lean into change.
    • Hiring top talent vs. Creating top talent- Are "A" technicians made?
    • Have grace when someone makes a mistake
    • Don't get analysis paralysis. Don't let past mistakes stop needed changes for the future.
    • Doing something is better than doing nothing.

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    ]]>    731db8e7-d1a7-4290-b0e2-a1ea179d3c22Thu, 12 Jan 2023 00:15:00 -040035:54falsefull310310    Sunday Sports [E065] - Automotive Field TheorySunday Sports [E065] - Automotive Field Theory* Touchdown!!!

    * Another Touchdown!

    * Sequence of Events

    * Humility

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    * Touchdown!!!

    * Another Touchdown!

    * Sequence of Events

    * Humility

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    1038c2d2-f0c4-4737-8cdb-c70de48fb51cWed, 11 Jan 2023 00:15:00 -040021:07falsebonus    How to Create The Perfect Careers Page [E030] - The Auto Repair Marketing PodcastHow to Create The Perfect Careers Page [E030] - The Auto Repair Marketing PodcastWith the challenges of hiring post-pandemic in an industry where there is an actual shortage of skilled labor, it’s important that you do everything you can to get a leg up on your competition. Yet most shop owners pay zero attention to the careers page on their website. In this episode, we talk about how to build the perfect careers page that will help entice great technicians to come work for your shop.

    Talking Points

    • This isn’t going to be easy. Commit to the time needed to do it right
    • You need to meet with your team to learn what they really like about working for you
    • Core values are important to people looking for a new work home
    • Gather all assets before talking to your website provider - it will make the process go much faster
    • The page needs to look great. Hire a designer. It’s an investment in your business
    • Entertain prospective team members even when you’re not hiring. Keep the pipeline full.

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    With the challenges of hiring post-pandemic in an industry where there is an actual shortage of skilled labor, it’s important that you do everything you can to get a leg up on your competition. Yet most shop owners pay zero attention to the careers page on their website. In this episode, we talk about how to build the perfect careers page that will help entice great technicians to come work for your shop.

    Talking Points

    • This isn’t going to be easy. Commit to the time needed to do it right
    • You need to meet with your team to learn what they really like about working for you
    • Core values are important to people looking for a new work home
    • Gather all assets before talking to your website provider - it will make the process go much faster
    • The page needs to look great. Hire a designer. It’s an investment in your business
    • Entertain prospective team members even when you’re not hiring. Keep the pipeline full.

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    29c1f346-c5c7-483b-aa19-8907169bbdc5Wed, 11 Jan 2023 00:15:00 -040026:32falsebonus    A Hospitality Mindset Delivers Exceptional Customer Service – Steve DiGioia [RR 813]A Hospitality Mindset Delivers Exceptional Customer Service - Steve DiGioiaSteve Digioia, Author and Trainer Show Notes
    • How do I make you feel while I am providing this service?
    • What can you do during the service part of the transaction to hook this customer in, hopefully for life? It has to be something more than just a mechanical aspect of it.
    • There has to be something else that separates you from your competition more so than just the physical service you were providing, it's how I make you feel. It's how I make you feel appreciated. It's how I welcome you when you walk into my place of business.
    • Many mechanics, they're focused so much on fixing that they don't realize that the waiting area has to be not only comfortable, and obviously clean, but it should be bright and welcoming.
    • Use customer’s name 3 times.
    • In a perfect world, you shouldn't receive less service because you are paying less. Versus getting extra service taken care of because you happen to be paying more, meaning, a higher-valued car. 
    • If you want a consistent product, consistent service, a consistent experience, you have to have something like that because at a bare minimum, it reinforces the steps that the business believes is important to them to be able to service the client
    • Standardized thank you note in every car

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    Steve Digioia, Author and Trainer Show Notes
    • How do I make you feel while I am providing this service?
    • What can you do during the service part of the transaction to hook this customer in, hopefully for life? It has to be something more than just a mechanical aspect of it.
    • There has to be something else that separates you from your competition more so than just the physical service you were providing, it's how I make you feel. It's how I make you feel appreciated. It's how I welcome you when you walk into my place of business.
    • Many mechanics, they're focused so much on fixing that they don't realize that the waiting area has to be not only comfortable, and obviously clean, but it should be bright and welcoming.
    • Use customer’s name 3 times.
    • In a perfect world, you shouldn't receive less service because you are paying less. Versus getting extra service taken care of because you happen to be paying more, meaning, a higher-valued car. 
    • If you want a consistent product, consistent service, a consistent experience, you have to have something like that because at a bare minimum, it reinforces the steps that the business believes is important to them to be able to service the client
    • Standardized thank you note in every car

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    df5975e5-ece9-47cb-ad23-d5404f6a86a9Tue, 10 Jan 2023 00:15:00 -040030:51falsefull813813    Leadership Gold: Chapter 15: Leaders Distinguish Themselves During Tough Times [E094] - Chris Cotton Weekly BlitzLeadership Gold: Chapter 15: Leaders Distinguish Themselves During Tough Times [E094] - Chris Cotton Weekly BlitzIn this episode of The Weekly Blitz, Coach Chris Cotton explains best practices on how Leaders Distinguish Themselves During Tough Times.

    Specifically, he'll cover:

    What is a Leader to Do

    Making The Tough Calls

    a. The Tough Call Demands Risk

    b. A Tough Call Brings with It and Inward Battle

    c. A Tough Call Will Distinguish You as a Leader

    Rising to the Occasion

    Application Exercises

    a. Have you aimed the tough calls in the past?

    b. Are you prepared to win the battle within?

    c. Are you playing it too safe as a leader?

    Finally, your Mentoring Moment.

    To listen to more episodes, make sure and go over to iTunes, Apple Podcasts and or Spotify.

    Don't forget to rate and review us!


    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: https://bit.ly/3n5qW2M


    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    In this episode of The Weekly Blitz, Coach Chris Cotton explains best practices on how Leaders Distinguish Themselves During Tough Times.

    Specifically, he'll cover:

    What is a Leader to Do

    Making The Tough Calls

    a. The Tough Call Demands Risk

    b. A Tough Call Brings with It and Inward Battle

    c. A Tough Call Will Distinguish You as a Leader

    Rising to the Occasion

    Application Exercises

    a. Have you aimed the tough calls in the past?

    b. Are you prepared to win the battle within?

    c. Are you playing it too safe as a leader?

    Finally, your Mentoring Moment.

    To listen to more episodes, make sure and go over to iTunes, Apple Podcasts and or Spotify.

    Don't forget to rate and review us!


    This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:

    30% increase in revenue by improving transparency and trust

    50% reduction in time spent researching and ordering parts

    10% increase in profit margins through robust reporting

    Click here to learn more about AutoLeap and schedule a demo:

    AutoLeap Link: https://bit.ly/3n5qW2M


    Connect with Chris:

    chris@autofixsos.com

    940.400.1008

    www.autoshopcoaching.com

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    Youtube: https://bit.ly/3ClX0ae


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    fd807345-eb9a-4c52-bca4-474a03e2b991Mon, 09 Jan 2023 00:15:00 -040018:05falsebonus    Creating Simple YouTube Videos Under 60 Seconds – Niko Sougias [AW 139]Creating Simple YouTube Videos Under 60 Seconds - Niko SougiasWatch Full Video Episode HERE

    Niko Sougias, Charlie's Foreign Car, Encinitas, CA

    Show Notes:  

    • Building was built in 1988- waterless car wash on every car, 17 bays, 16,000 square feet in total (with showroom)
    • People want explanations- make videos; technical education should have a time limit (60 seconds) 
    • Most watched video of 2023- control arm bushings
    • Full-time employee (Jax) is the editor of videos  
    • Audio- quality is important with wireless mics
    • Pre-Covid work- maintenance 
    • Post Covid work- boom of work, customers are authorizing more work to be done, almost doubled ARO
    • Challenges- keeping loyal customers happy while being booked 2 weeks out
    • Future think for 2023- monitoring new car sales with interest rates rising 
    • Lead technician is moving to the foreman position

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch Full Video Episode HERE

    Niko Sougias, Charlie's Foreign Car, Encinitas, CA

    Show Notes:  

    • Building was built in 1988- waterless car wash on every car, 17 bays, 16,000 square feet in total (with showroom)
    • People want explanations- make videos; technical education should have a time limit (60 seconds) 
    • Most watched video of 2023- control arm bushings
    • Full-time employee (Jax) is the editor of videos  
    • Audio- quality is important with wireless mics
    • Pre-Covid work- maintenance 
    • Post Covid work- boom of work, customers are authorizing more work to be done, almost doubled ARO
    • Challenges- keeping loyal customers happy while being booked 2 weeks out
    • Future think for 2023- monitoring new car sales with interest rates rising 
    • Lead technician is moving to the foreman position

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    6eae0326-dbad-40a1-955e-2097a571b02eSat, 07 Jan 2023 00:15:00 -040030:32falsefull139139    Doubles Sales to $2 million in 18 Months [RR 812]Doubles Sales to $2 million in 18 Months ATLR (All Toyota Lexus Repair), Arvada, CO. Show Notes
    • Started in 2003, biggest growth was in 2019
    • Jesse became a master technician at Toyota 21 years old- quit Toyota because he wanted his own team. Worked on fleets overnight to keep account with WorldPac.
    • Joining peer groups changed their entire business
    • Won trip to Nashville from WorldPac- met Kim Auernheimer. Kim invited them to a Smart Group meeting in Texas and helped them increase their numbers so they could attend.
    • Chris stayed home with the kids- they had $3,000 per month for both personal and business. When their youngest went to school, Chris became a part of the automotive business.
    • 2018 gross profit $375K and in 2019 just under 1 million- with 3 people total (2 techs and Kris). 2020-now is almost 2 million.
    • Defining roles and 'staying in your lane' with the help of Transformers Institute- who needs to be in the day-to-day operations (Jesse)? Who oversees everything as a whole (Chris)?
    • Looking to expand to multi shops in the next 5 years
    • Implementing change from the conference- working on goals together outside of the shop/house at a restaurant.
    • "We want to change lives"
    • 3 different salary ranges- low, medium and high. Backwards math to find out how many labor hours per day to reach that salary. Attainable goals.
    • How to flourish- accountability, consistency and training. Chris and Jesse took their team and their spouses to dinner to explain their vision and how it will work. The spouses were very touched that Jesse and Chris cared so much for their lives.

      Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM       NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com ]]>     ATLR (All Toyota Lexus Repair), Arvada, CO. Show Notes
    • Started in 2003, biggest growth was in 2019
    • Jesse became a master technician at Toyota 21 years old- quit Toyota because he wanted his own team. Worked on fleets overnight to keep account with WorldPac.
    • Joining peer groups changed their entire business
    • Won trip to Nashville from WorldPac- met Kim Auernheimer. Kim invited them to a Smart Group meeting in Texas and helped them increase their numbers so they could attend.
    • Chris stayed home with the kids- they had $3,000 per month for both personal and business. When their youngest went to school, Chris became a part of the automotive business.
    • 2018 gross profit $375K and in 2019 just under 1 million- with 3 people total (2 techs and Kris). 2020-now is almost 2 million.
    • Defining roles and 'staying in your lane' with the help of Transformers Institute- who needs to be in the day-to-day operations (Jesse)? Who oversees everything as a whole (Chris)?
    • Looking to expand to multi shops in the next 5 years
    • Implementing change from the conference- working on goals together outside of the shop/house at a restaurant.
    • "We want to change lives"
    • 3 different salary ranges- low, medium and high. Backwards math to find out how many labor hours per day to reach that salary. Attainable goals.
    • How to flourish- accountability, consistency and training. Chris and Jesse took their team and their spouses to dinner to explain their vision and how it will work. The spouses were very touched that Jesse and Chris cared so much for their lives.

      Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM       NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com ]]>    e0843c93-6cad-4056-a8b0-30beacf14f57Fri, 06 Jan 2023 00:15:00 -040033:59falsefull812812    2023 Forecast and Business Outlook [E047] - Business By The Numbers2023 Forecast and Business Outlook [E047] - Business By The NumbersThis week, Hunt talks about what he thinks 2023 will look like for small businesses and the overall economy.

    • What is happening with inflation, and why is it such an important metric to look at to make future predictions?

    • What is happening with interest rates, and how will that affect the economy?

    • How are the housing and auto markets affecting the auto repair industry, and what clues do we have from those industries that could give us information about the future?

    • What should you be doing to ensure you are prepared for what 2023 brings?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week, Hunt talks about what he thinks 2023 will look like for small businesses and the overall economy.

    • What is happening with inflation, and why is it such an important metric to look at to make future predictions?

    • What is happening with interest rates, and how will that affect the economy?

    • How are the housing and auto markets affecting the auto repair industry, and what clues do we have from those industries that could give us information about the future?

    • What should you be doing to ensure you are prepared for what 2023 brings?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    8bac9676-752d-42fd-83a9-0acf4008e097Thu, 05 Jan 2023 00:15:00 -040001:12:48falsebonus    Strategies to Communicate Pay: The Good, Bad and Ugly [THA 309]Strategies to Communicate Pay: The Good, Bad and UglyWatch Episode HERE

    Chris Lawson, TechnicianFind.Com. Chris' previous episodes HERE Mehrdad Avar, Haven Auto Repair, Rancho Cucamonga, CA Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE

    Show Notes:

    • When in doubt about what to list as pay in an ad, look at your top compensated tech and use that as a benchmark. 
    • Commitment to training- investment, not a liability, not a cost.
    • It’s always best to put your best foot forward with respect to salary in an ad. “What’s the highest pay level you feel comfortable having a conversation about?” In other words, “If you were sitting across your desk from a tech and they asked for that salary/compensation, do you feel comfortable having a conversation where you show them how they can earn that level of income?” (production and efficiency levels needed + salary, bonuses, profit sharing, etc.)
    • Changing the perception of your technicians not wanting to hire another. Asked, “Did your income get better or worse?” Sharing profit and loss, where and how the shop will continue to grow.
    • Make sure your salaries and job titles match up and are in alignment with market rates.(you can verify this on Indeed Hiring Insights)
    • As the owner- look at yourself from the inside out. Make yourself worthy of the top employees. What is the perception of your business from the outside? Your business is a reflection of yourself.
    • Interviewing technicians- you will spend more time at work than at home. Is 1-hour interview worthy of a ‘marriage?’ Listen closely to the interviewee’s questions. Get your team involved in the process, and consider a trial period.
    • Comebacks- learning experiences with the whole team, quality control employee
    • Zero sum decision making- knowing what you know now, would you make the investment in XYZ, if you wouldn't make that decision again, move on.

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    ]]>    Watch Episode HERE

    Chris Lawson, TechnicianFind.Com. Chris' previous episodes HERE Mehrdad Avar, Haven Auto Repair, Rancho Cucamonga, CA Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE

    Show Notes:

    • When in doubt about what to list as pay in an ad, look at your top compensated tech and use that as a benchmark. 
    • Commitment to training- investment, not a liability, not a cost.
    • It’s always best to put your best foot forward with respect to salary in an ad. “What’s the highest pay level you feel comfortable having a conversation about?” In other words, “If you were sitting across your desk from a tech and they asked for that salary/compensation, do you feel comfortable having a conversation where you show them how they can earn that level of income?” (production and efficiency levels needed + salary, bonuses, profit sharing, etc.)
    • Changing the perception of your technicians not wanting to hire another. Asked, “Did your income get better or worse?” Sharing profit and loss, where and how the shop will continue to grow.
    • Make sure your salaries and job titles match up and are in alignment with market rates.(you can verify this on Indeed Hiring Insights)
    • As the owner- look at yourself from the inside out. Make yourself worthy of the top employees. What is the perception of your business from the outside? Your business is a reflection of yourself.
    • Interviewing technicians- you will spend more time at work than at home. Is 1-hour interview worthy of a ‘marriage?’ Listen closely to the interviewee’s questions. Get your team involved in the process, and consider a trial period.
    • Comebacks- learning experiences with the whole team, quality control employee
    • Zero sum decision making- knowing what you know now, would you make the investment in XYZ, if you wouldn't make that decision again, move on.

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    ]]>    4274cc68-ba04-4c49-af0b-243bab7ffb6fThu, 05 Jan 2023 00:15:00 -040035:05falsefull309309    2023 Outlook [E064] - Automotive Field Theory2023 Outlook [E064] - Automotive Field Theory* Recession proof?

    * Lessons from COVID

    * Equations and Systems

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    * Recession proof?

    * Lessons from COVID

    * Equations and Systems

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    f1e1753a-4500-4893-99ab-8566cb8f40ebWed, 04 Jan 2023 00:15:00 -040018:44falsebonus    Creating Your Own Economy [E029] - The Auto Repair Marketing PodcastCreating Your Own Economy [E029] - The Auto Repair Marketing PodcastAs we approach 2023 I know a lot of people are concerned about what the year may bring from an economic standpoint. The financial gurus can’t seem to agree as to whether or not we’re in a recession, but my thought is this. If we are in a recession, choose not to participate. That’s what this episode is all about. We’ll call it “creating your own economy”

    • You ever notice how no matter what’s going on in the world, some people thrive? 
    • Opportunities to buy equipment at pennies on the dollar
    • Opportunities to buy up failing shops
    • Opportunities to hire great technicians

    Talking Points

    • You ever notice how no matter what’s going on in the world, some people thrive? 
    • Opportunities to buy equipment at pennies on the dollar
    • Opportunities to buy up failing shops
    • Opportunities to hire great technicians
    • Don’t freak out. Don’t get back under your tools
    • Don’t “pause” your coaching - if you’re not working with a coach - start
    • Don’t spend to reduce taxes - tell them about 2007
    • Don’t stop marketing - double down if anything - your competition will stop - this is where the best “fall into” opportunities
    • Reaccess your core values and live by them
    • Become a professional money manager
    • Write more content, make more videos, and take some ownership in thought leadership
    • Become a broken record about your business - personal social media
    • Go all-in on providing the best customer experience
    • Audit your bank accounts and cancel unnecessary subscriptions, etc
    • Be positive - infectiously positive. Be the light in a time of darkness.
    • Be generous - if things are going well, which they will if you refuse to participate in a downturn, make sure the people who are taking care of you are also thriving.

    It’s not just about having money. It’s about having the right mindset.

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    As we approach 2023 I know a lot of people are concerned about what the year may bring from an economic standpoint. The financial gurus can’t seem to agree as to whether or not we’re in a recession, but my thought is this. If we are in a recession, choose not to participate. That’s what this episode is all about. We’ll call it “creating your own economy”

    • You ever notice how no matter what’s going on in the world, some people thrive? 
    • Opportunities to buy equipment at pennies on the dollar
    • Opportunities to buy up failing shops
    • Opportunities to hire great technicians

    Talking Points

    • You ever notice how no matter what’s going on in the world, some people thrive? 
    • Opportunities to buy equipment at pennies on the dollar
    • Opportunities to buy up failing shops
    • Opportunities to hire great technicians
    • Don’t freak out. Don’t get back under your tools
    • Don’t “pause” your coaching - if you’re not working with a coach - start
    • Don’t spend to reduce taxes - tell them about 2007
    • Don’t stop marketing - double down if anything - your competition will stop - this is where the best “fall into” opportunities
    • Reaccess your core values and live by them
    • Become a professional money manager
    • Write more content, make more videos, and take some ownership in thought leadership
    • Become a broken record about your business - personal social media
    • Go all-in on providing the best customer experience
    • Audit your bank accounts and cancel unnecessary subscriptions, etc
    • Be positive - infectiously positive. Be the light in a time of darkness.
    • Be generous - if things are going well, which they will if you refuse to participate in a downturn, make sure the people who are taking care of you are also thriving.

    It’s not just about having money. It’s about having the right mindset.

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    d814830d-ec00-45d9-b66b-8681cfcb80b2Wed, 04 Jan 2023 00:15:00 -040023:29falsebonus    Proper Equipment Equals Higher Efficiency – Justin Allen [RR 811]Proper Equipment Equals Higher Efficiency - Justin AllenHunter Engineering Company Show Notes
    • Trends- ideas about automation and tracking your efficiency and productivity. Everything is driven toward reducing errors, reducing errors for your technician.
    • Hunter Quick Lane/Quick Check Drive- the digital photos of the vehicle and the actual alignment measurements. It takes the opinion out and is completely objective. 
    • "Sale people go arm in arm with shop owners to face this battle every day, and the battle is rusted nuts and bolts, and the battle is technology, that it's evolving so quickly that we can't seem to stay on top of it." 
    • If you're not being successful with the equipment, then something went wrong. 
    • Only 5-15% of automotive shop owners are engaged in active training and growth
    • Don’t be the frog in the pot of water- are you seeing what is around you?
    • Helping shop owners understand that investing in advanced equipment can increase the shop's profitability, save time, and build good trusting customers.
    • About 400 sales reps in North America and about 400 service technicians- local classes are also available.  
    • Stress reduction- what can a new piece of equipment do to make me more efficient?

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    Hunter Engineering Company Show Notes
    • Trends- ideas about automation and tracking your efficiency and productivity. Everything is driven toward reducing errors, reducing errors for your technician.
    • Hunter Quick Lane/Quick Check Drive- the digital photos of the vehicle and the actual alignment measurements. It takes the opinion out and is completely objective. 
    • "Sale people go arm in arm with shop owners to face this battle every day, and the battle is rusted nuts and bolts, and the battle is technology, that it's evolving so quickly that we can't seem to stay on top of it." 
    • If you're not being successful with the equipment, then something went wrong. 
    • Only 5-15% of automotive shop owners are engaged in active training and growth
    • Don’t be the frog in the pot of water- are you seeing what is around you?
    • Helping shop owners understand that investing in advanced equipment can increase the shop's profitability, save time, and build good trusting customers.
    • About 400 sales reps in North America and about 400 service technicians- local classes are also available.  
    • Stress reduction- what can a new piece of equipment do to make me more efficient?

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    82246ec7-286a-4ef5-93ab-290354f12e2eTue, 03 Jan 2023 00:15:00 -040033:22falsefull811811    Surviving 2023 and Beyond! [E093] - Chris Cotton Weekly BlitzSurviving 2023 and Beyond! [E093] - Chris Cotton Weekly BlitzProfits

    Processes & Procedures

    Cash Flow

    Don’t buy into the Bullshit

    Spending Money where it needs to be spent AKA not spending it where you don’t

    Transparency with Employees

    Training & Staffing

    Hold your people accountable/active coaching

    Stop sitting on the sidelines because it's easy and get back in the game!

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    Profits

    Processes & Procedures

    Cash Flow

    Don’t buy into the Bullshit

    Spending Money where it needs to be spent AKA not spending it where you don’t

    Transparency with Employees

    Training & Staffing

    Hold your people accountable/active coaching

    Stop sitting on the sidelines because it's easy and get back in the game!

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    d2d5d2f8-e98f-4ab5-94b7-57973c56f6a2Mon, 02 Jan 2023 00:15:00 -040018:46falsebonus    Student Career Fair [AW 138]Student Career FairWatch Episode HERE

    Show Notes:  

    • Erie Community College Student Career Fair
    • Students realize the future of automotive will be more on laptops and diagnostics.
    • Looking into different fields with automotive than just the dealership
    • "More than just banging wrenches and changing parts."
    • Know the 'why' and ask questions

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch Episode HERE

    Show Notes:  

    • Erie Community College Student Career Fair
    • Students realize the future of automotive will be more on laptops and diagnostics.
    • Looking into different fields with automotive than just the dealership
    • "More than just banging wrenches and changing parts."
    • Know the 'why' and ask questions

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    3ed8782d-4d48-479e-84ff-c61cb3b30175Sat, 31 Dec 2022 00:15:00 -040016:53falsefull138138    What Is Your Duration of Service? Carolyn Coquillette [RR 810]What Is Your Duration of Service? Carolyn Coquillette [RR 810]Luscious Garage, San Francisco, CA is the new ASCCA President. She’s also the Founder and CEO of Shop-Ware. Listen to Carolyn’s other episodes HERE. Show Notes:
    • Duration of service- what does the customer experience? How long were they aware from their car? You want a low duration of service. 
    • How much money did you make for the number of hours that car was in the shop?
    • Speed is not enough- it's how much profit you are getting for the amount of time that the car is in the shop
    • Saves all the data from last month to compare month by month
    • When the car is not getting fixed you're not generating gross profit
    • Signup for a Shop-Ware demo- getshopware.com

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    Luscious Garage, San Francisco, CA is the new ASCCA President. She’s also the Founder and CEO of Shop-Ware. Listen to Carolyn’s other episodes HERE. Show Notes:
    • Duration of service- what does the customer experience? How long were they aware from their car? You want a low duration of service. 
    • How much money did you make for the number of hours that car was in the shop?
    • Speed is not enough- it's how much profit you are getting for the amount of time that the car is in the shop
    • Saves all the data from last month to compare month by month
    • When the car is not getting fixed you're not generating gross profit
    • Signup for a Shop-Ware demo- getshopware.com

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    36e21707-72e8-42cf-86f5-96169bd6a729Fri, 30 Dec 2022 00:15:00 -040025:50falsefull810810    Setting Goals and Planning for 2023 [E046] - Business By The NumbersSetting Goals and Planning for 2023 [E046] - Business By The Numbers This week, Hunt talks about the year that was 2022, what you still have time to do now and how to look toward the future.

    • What do you want to do differently to make 2023 exactly what you want?

    • Do you have a goal that you want to hit for 2023 and does your team have a plan to achieve?

    • What should you be doing in the next year if you are planning to sell your business?

    • What other goals are you setting in your life that have to be considered in your business as well?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>     This week, Hunt talks about the year that was 2022, what you still have time to do now and how to look toward the future.

    • What do you want to do differently to make 2023 exactly what you want?

    • Do you have a goal that you want to hit for 2023 and does your team have a plan to achieve?

    • What should you be doing in the next year if you are planning to sell your business?

    • What other goals are you setting in your life that have to be considered in your business as well?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    be051118-010d-4980-95f5-df4bf9c08cebThu, 29 Dec 2022 00:15:00 -040041:33falsebonus    What Does the Shop of the Future Look Like? [THA 308]What Does the Shop of the Future Look Like?Watch Episode HERE

    Jennifer Maher, Executive Director, TechForce Foundation, Jennifer's previous episodes HERE Derek Kaufman, Managing Partner, Schwartz Advisors, President of C3 Network. Listen to Derek’s previous episodes HERE. Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Dustin Brown, Brown Auto Experts, 3 Locations in New Mexico, Albuquerque, Village of Los Ranchos and Rio Rancho. Listen to Dustin’s other episodes HERE

    Show Notes:

    • Today's BEV headlines may be "over the top" in terms of the pace of BEV adoption, but the VIO will definitively change over time – we are forecasting the VIO at 7.3% BEV in 2030, 26.5% in 2040 and 51.2% in 2050
    • We know that people are talking about 60 and even 70% reductions in BEV maintenance versus ICE cars, and that may be true – but the true lifetime service of BEVs has more to do with major part failures than it does maintenance. Motors, power modules and other BEV components will fail and the aftermarket will be ready to service them.
    • BEVs will generate new under-car and cooling system service opportunities – they are heavier and have higher torque, so suspensions, half shafts, and steering gear will see more wear than ICE cars. Cooling systems will be much more sophisticated with multi-directional and intelligent valves, PTC and Heat Pump heaters, multiple radiators, and many more fluid connectors.
    • Multi Shop Owner- consistency of service
    • Technology not only makes things more complex, in many cases, but that complexity is usually in the background.  Technology also makes things easier.  Not just vehicle technology itself, but tools and equipment technology.  The technology is here for a 100% automated tire changing system, but it is cost prohibitive for many/most.  It won't remain so, and if it isn't 100% automated, you'll just need someone to take the wheel off and roll it to the machine, the machine will replace the tire, maybe test the TPMS sensor, and then mount the new tire and balance it.  The human will be little more than an assistant.
    • Technology may make vehicles, as it has already done, even more reliable, but also change how we service them.
    • The following are already expected by most but will soon be expected by all due to the cost of repairs. Top Notch Facilities, clean and professional appearance inside and out. Top customer service experience. Professionalism from all areas of the business. Tools, equipment, digital inspections, customer education materials
    • Diversity in the workforce- including more women and the younger generation, puzzle solving
    • Variety of vehicles in the next 30 years
    • New jobs- power stations, power grids, safety on repairs
    • Investors- real estate game (pit stop), autonomous trucks in ‘service center.’
    • Be malleable and willing to adapt

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    ]]>    Watch Episode HERE

    Jennifer Maher, Executive Director, TechForce Foundation, Jennifer's previous episodes HERE Derek Kaufman, Managing Partner, Schwartz Advisors, President of C3 Network. Listen to Derek’s previous episodes HERE. Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Dustin Brown, Brown Auto Experts, 3 Locations in New Mexico, Albuquerque, Village of Los Ranchos and Rio Rancho. Listen to Dustin’s other episodes HERE

    Show Notes:

    • Today's BEV headlines may be "over the top" in terms of the pace of BEV adoption, but the VIO will definitively change over time – we are forecasting the VIO at 7.3% BEV in 2030, 26.5% in 2040 and 51.2% in 2050
    • We know that people are talking about 60 and even 70% reductions in BEV maintenance versus ICE cars, and that may be true – but the true lifetime service of BEVs has more to do with major part failures than it does maintenance. Motors, power modules and other BEV components will fail and the aftermarket will be ready to service them.
    • BEVs will generate new under-car and cooling system service opportunities – they are heavier and have higher torque, so suspensions, half shafts, and steering gear will see more wear than ICE cars. Cooling systems will be much more sophisticated with multi-directional and intelligent valves, PTC and Heat Pump heaters, multiple radiators, and many more fluid connectors.
    • Multi Shop Owner- consistency of service
    • Technology not only makes things more complex, in many cases, but that complexity is usually in the background.  Technology also makes things easier.  Not just vehicle technology itself, but tools and equipment technology.  The technology is here for a 100% automated tire changing system, but it is cost prohibitive for many/most.  It won't remain so, and if it isn't 100% automated, you'll just need someone to take the wheel off and roll it to the machine, the machine will replace the tire, maybe test the TPMS sensor, and then mount the new tire and balance it.  The human will be little more than an assistant.
    • Technology may make vehicles, as it has already done, even more reliable, but also change how we service them.
    • The following are already expected by most but will soon be expected by all due to the cost of repairs. Top Notch Facilities, clean and professional appearance inside and out. Top customer service experience. Professionalism from all areas of the business. Tools, equipment, digital inspections, customer education materials
    • Diversity in the workforce- including more women and the younger generation, puzzle solving
    • Variety of vehicles in the next 30 years
    • New jobs- power stations, power grids, safety on repairs
    • Investors- real estate game (pit stop), autonomous trucks in ‘service center.’
    • Be malleable and willing to adapt

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    ]]>    7054cc2a-e8ae-41ef-a3fe-e31ac7170c34Thu, 29 Dec 2022 00:15:00 -040043:04falsefull308308    The Godfather Movie with Carm and Tracy Capriotto [E063] - Automotive Field TheoryThe Godfather Movie with Carm and Tracy Capriotto [E063] - Automotive Field Theory
  • It's nothing personal, it's only business- removing emotion out of the equation but think logically. It's not an excuse to do something wrong.
  • Vito plays the long game and is brilliant at networking. He start these relationships with people by maybe doing something to help them out. Friendships and family and loyalty and favors and honor and respect council, help support, be in my debt.
  • In the automotive industry, you serve people by servicing vehicles- what is the big picture?
  • 5 families- competed with each other but respect each other and were symbiotic. The same enemy was the government. 
  • Some people will never be your clientele for whatever reason- you can’t be everything to everyone. Vito did not want to get into the narcotic business because it didn’t fit his morals.  
  • Leadership- do you earnestly thank your employees?
  • Run your business like a business but as a real person
  • Who is your accountability partner?

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • It's nothing personal, it's only business- removing emotion out of the equation but think logically. It's not an excuse to do something wrong.
  • Vito plays the long game and is brilliant at networking. He start these relationships with people by maybe doing something to help them out. Friendships and family and loyalty and favors and honor and respect council, help support, be in my debt.
  • In the automotive industry, you serve people by servicing vehicles- what is the big picture?
  • 5 families- competed with each other but respect each other and were symbiotic. The same enemy was the government. 
  • Some people will never be your clientele for whatever reason- you can’t be everything to everyone. Vito did not want to get into the narcotic business because it didn’t fit his morals.  
  • Leadership- do you earnestly thank your employees?
  • Run your business like a business but as a real person
  • Who is your accountability partner?

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    97654eaf-be6a-47b5-a2ab-cfa5b719526eWed, 28 Dec 2022 00:15:00 -040049:35falsebonus    Car Count Isn't Your Problem with Chris Cotton [E028] - The Auto Repair Marketing PodcastCar Count Isn't Your Problem with Chris Cotton [E028] - The Auto Repair Marketing PodcastToday our guest is Chris Cotton, owner of AutoFix Auto Repair Coaching, and also the host of The Weekly Blitz with Chris Cotton - which is also part of Aftermarket Radio Network

    Most often when a shop owner starts seeking out marketing options they’re doing it because they perceive they have a car-count problem. There are certainly cases where that is true, but there’s more to revenue than car count. In fact, there’s much more to the success of a shop than revenue. Revenue definitely solves a lot of problems, but let’s talk today about some other ways to make your shop more successful.

    Talking Points

    • Average repair order and profit margin need to be optimized before you try to fix a broken business with marketing.
    • What is your average estimate?
    • Your job as the shop owner is to drive processes and procedures.
    • Good marketing isn’t cheap and will not provide a return if you’re not maximizing the cars you already have.

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch with Chris

    Website - https://autoshopcoaching.com 

    Email - chris@autofixsos.com 

    Phone - (580) 491-3519

    How To Get In Touch with Kim and Brian Walker

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    Today our guest is Chris Cotton, owner of AutoFix Auto Repair Coaching, and also the host of The Weekly Blitz with Chris Cotton - which is also part of Aftermarket Radio Network

    Most often when a shop owner starts seeking out marketing options they’re doing it because they perceive they have a car-count problem. There are certainly cases where that is true, but there’s more to revenue than car count. In fact, there’s much more to the success of a shop than revenue. Revenue definitely solves a lot of problems, but let’s talk today about some other ways to make your shop more successful.

    Talking Points

    • Average repair order and profit margin need to be optimized before you try to fix a broken business with marketing.
    • What is your average estimate?
    • Your job as the shop owner is to drive processes and procedures.
    • Good marketing isn’t cheap and will not provide a return if you’re not maximizing the cars you already have.

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch with Chris

    Website - https://autoshopcoaching.com 

    Email - chris@autofixsos.com 

    Phone - (580) 491-3519

    How To Get In Touch with Kim and Brian Walker

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    e074a7e2-9a9c-4655-b0fe-710499c33ae9Wed, 28 Dec 2022 00:15:00 -040043:43falsebonus    Nationwide Labor Rate Tracker – Tom Ham [RR 809]Nationwide Labor Rate Tracker - Tom HamAutomotive Management Network. Tom’s previous episodes HERE. Show Notes
    • Labor Rate Tracker- rates from 150 shops in 40 states- free to all members on Automotive Management Network (membership is free). The name of the shop/ exact address won’t be released.  What is published is the city, rate, shop type, and vehicles serviced. To maintain fresh data, users will be asked to update their information every six months.
    • Results are reviewed before posting.
    • There is an interactive map with filters so you can narrow the results by state, type of shop, and type of vehicle.
    • New York State has the lowest labor rate so far in the country.

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    Automotive Management Network. Tom’s previous episodes HERE. Show Notes
    • Labor Rate Tracker- rates from 150 shops in 40 states- free to all members on Automotive Management Network (membership is free). The name of the shop/ exact address won’t be released.  What is published is the city, rate, shop type, and vehicles serviced. To maintain fresh data, users will be asked to update their information every six months.
    • Results are reviewed before posting.
    • There is an interactive map with filters so you can narrow the results by state, type of shop, and type of vehicle.
    • New York State has the lowest labor rate so far in the country.

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    8d87cf95-c1df-46f8-84f6-92f206e83b3bTue, 27 Dec 2022 00:15:00 -040023:43falsefull809809    7 Books To Boost Your Well-Being [E092] - Chris Cotton Weekly Blitz7 Books To Boost Your Well-Being [E092] - Chris Cotton Weekly BlitzYou aren’t alone if you’re looking for ways to exit the funk and approach your life and your work with positivity. If you can successfully address your own health and happiness, you can pass it on to your team. Here are seven books that will get you on your way.

    1. The Leader’s Playlist by Susan Drumm

    2. From Burnout to Purpose by Gina S. Calvado

    3. First Things First by Stephen R. Covey, A. Roger Merrill, Rebecca R. Merrill

    4. The Energy Bus by Jon Gordon

    5. Leading with Emotional Courage by Peter Bregman

    6. The Ultimate Anxiety Toolkit by Risa Williams

    7. Deskbound by Dr. Kelly Starrett, Juliet Starrett and Glen Cordoza

    This has been Coach Chris Cotton from AutoFix, Auto Shop Coaching, reminding you that it never always gets worse but sometimes it has to get worse to get better! And remember don't stop working today because tomorrow needs you! Please feel free to reach out to me: chris@autofixsos.com or call me @ 940.400.1008

    Time to rise and grind everyone!

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    You aren’t alone if you’re looking for ways to exit the funk and approach your life and your work with positivity. If you can successfully address your own health and happiness, you can pass it on to your team. Here are seven books that will get you on your way.

    1. The Leader’s Playlist by Susan Drumm

    2. From Burnout to Purpose by Gina S. Calvado

    3. First Things First by Stephen R. Covey, A. Roger Merrill, Rebecca R. Merrill

    4. The Energy Bus by Jon Gordon

    5. Leading with Emotional Courage by Peter Bregman

    6. The Ultimate Anxiety Toolkit by Risa Williams

    7. Deskbound by Dr. Kelly Starrett, Juliet Starrett and Glen Cordoza

    This has been Coach Chris Cotton from AutoFix, Auto Shop Coaching, reminding you that it never always gets worse but sometimes it has to get worse to get better! And remember don't stop working today because tomorrow needs you! Please feel free to reach out to me: chris@autofixsos.com or call me @ 940.400.1008

    Time to rise and grind everyone!

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    ffa8ca80-b04d-4007-97a6-ab4734797a98Mon, 26 Dec 2022 00:15:00 -040008:24falsebonus    The Best Part of a Student’s Day: Interning at Local Shop [AW 137]The Best Part of a Student's Day: Interning at Local ShopWatch Episode HERE

    Dan Hensel and Rachael Barraclough, Amton Auto & Truck, Tonawanda, NY.

    Show Notes:  

    • 5 bays- 25% fleet work
    • Skeleton mascot- never took down after Halloween, gets decorated for all holidays now
    • Mya- shop dog
    • Intern Nolan- Big Picture program, Nolan's been at the shop since March 2022. He loves the hands-on work, retains information well, positive experience for both the shop and Nolan. Teaching on a different level.
    • Part time employee- clean and maintain shop few days a week, retiree
    • Best Bathroom in Western New York!

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch Episode HERE

    Dan Hensel and Rachael Barraclough, Amton Auto & Truck, Tonawanda, NY.

    Show Notes:  

    • 5 bays- 25% fleet work
    • Skeleton mascot- never took down after Halloween, gets decorated for all holidays now
    • Mya- shop dog
    • Intern Nolan- Big Picture program, Nolan's been at the shop since March 2022. He loves the hands-on work, retains information well, positive experience for both the shop and Nolan. Teaching on a different level.
    • Part time employee- clean and maintain shop few days a week, retiree
    • Best Bathroom in Western New York!

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    e037d920-600f-465d-bdc9-02482da76719Sat, 24 Dec 2022 00:15:00 -040014:05falsefull137137    Are You Stuck? Fall in Love with Your Business Again – Mike Searls [RR 808]Are You Stuck? Fall in Love with Your Business Again - Mike Searlsind out what works and do more of that, find out what doesn't work and stop doing that, the faster you can do that, the faster you grow. Mike Searls, President at THiN AiR Brand Show Notes:
    • 95% of companies never make it to 1 million dollars.
    • When business owners are unable to change or unwilling to change, they tend to stagnate, hit that glass ceiling, and they can't grow
    • In business, your job is to find out what works and do more of that, find out what doesn't work and stop doing that, the faster you can do that, the faster you grow.
    • Money makes you more of what you already are. So if you're a good operator, money can be great, but if you're not a good operator, money will make you an even worse operator
    • Most businesses have plenty of lead flow, but they don't have enough conversion
    • Find a problem, solve it, create a system around it, and then delegate it
    • Your goal in life as a business owner is to create systems and find people who are better than you
    • EOS (Entrepreneurial Operating System)- best results and buy in are from the employees
    • What do you want your life to look like? What do you want to accomplish? What do you want to build?
    • A lot of entrepreneurs feel like they're not successful or not achieving their total dreams. They're not in their passion job. You don't have to love the industry you're in to have passion for it, it develops over time. If you love building something and you love winning, you're in a great industry to do that.
    • Take the time to execute, and determine what you want to build, the love will come back
    • If you're finding yourself in a rut, you're just unable to get to that next level. Fix yourself and get your self-esteem back (health, family etc). 
    • Start with your service, make sure you're offering world-class service.  Then go to your sales, making sure you're selling it well so that you're getting more business. Third, work on your marketing, feed that marketing funnel, and then fourth, work on your operations.

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    ind out what works and do more of that, find out what doesn't work and stop doing that, the faster you can do that, the faster you grow. Mike Searls, President at THiN AiR Brand Show Notes:
    • 95% of companies never make it to 1 million dollars.
    • When business owners are unable to change or unwilling to change, they tend to stagnate, hit that glass ceiling, and they can't grow
    • In business, your job is to find out what works and do more of that, find out what doesn't work and stop doing that, the faster you can do that, the faster you grow.
    • Money makes you more of what you already are. So if you're a good operator, money can be great, but if you're not a good operator, money will make you an even worse operator
    • Most businesses have plenty of lead flow, but they don't have enough conversion
    • Find a problem, solve it, create a system around it, and then delegate it
    • Your goal in life as a business owner is to create systems and find people who are better than you
    • EOS (Entrepreneurial Operating System)- best results and buy in are from the employees
    • What do you want your life to look like? What do you want to accomplish? What do you want to build?
    • A lot of entrepreneurs feel like they're not successful or not achieving their total dreams. They're not in their passion job. You don't have to love the industry you're in to have passion for it, it develops over time. If you love building something and you love winning, you're in a great industry to do that.
    • Take the time to execute, and determine what you want to build, the love will come back
    • If you're finding yourself in a rut, you're just unable to get to that next level. Fix yourself and get your self-esteem back (health, family etc). 
    • Start with your service, make sure you're offering world-class service.  Then go to your sales, making sure you're selling it well so that you're getting more business. Third, work on your marketing, feed that marketing funnel, and then fourth, work on your operations.

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    ac110d03-f50d-47a4-93b7-15fb9ef5d48bFri, 23 Dec 2022 00:15:00 -040036:26falsefull808808    Accounting for Internal and Warranty Work [E045] - Business By The NumbersAccounting for Internal and Warranty Work [E045] - Business By The NumbersAccounting for Internal and Warranty Work. This week, Hunt talks about the ins and outs of accounting for your non-paid or warranty work.

    • What tickets do I run through my shop management software and what tickets do not go in there?

    • Why is it important to run my internal tickets at full retail versus cost?

    • What is the proper way to report repairs on my own vehicles or shop vehicles?

    • How are most shops accounting for reconditioning work on used cars they are fixing to sell?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Accounting for Internal and Warranty Work. This week, Hunt talks about the ins and outs of accounting for your non-paid or warranty work.

    • What tickets do I run through my shop management software and what tickets do not go in there?

    • Why is it important to run my internal tickets at full retail versus cost?

    • What is the proper way to report repairs on my own vehicles or shop vehicles?

    • How are most shops accounting for reconditioning work on used cars they are fixing to sell?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    a6aa1df8-81b5-4ab6-b24b-5d7a3257e1e1Thu, 22 Dec 2022 00:15:00 -040036:34falsebonus    Learn to Lead: Empower Your People [THA 307]Learn to Lead: Empower Your PeopleWatch Episode HERE

    Brian Sump, Avalon Motor Sports, and Urban Auto Care, CO. Brian's previous episodes HERE

    Darrin Barney, VP of Operations, Elite Worldwide. President of Barney Brother’s Off-Road and Repair, Grand Junction, CO. Darrin’s previous episodes HERE

    Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE.

    Jerry Kezhaya, The Auto Shop, Plano, TX.  Jerry's previous episodes HERE.

    AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE

    Show Notes:

    • They need to feel loved because it's the right thing to do (part of our Noblesse Oblige) - but some won't reciprocate what you pour into them.... why?
    • They need to have autonomy, but with that autonomy must come extreme clarity on what, why, and how
    • They need to be held accountable - mediocrity doesn't help anyone - but you must establish the criteria as to why they are not accomplishing what you require of them; do they know how, can they and do they want to?
    • Trustworthiness - high integrity, truthfulness, transparency, good stewardshipLoyalty - showing up early, staying late, attending company functions, asserting themselves to honor the company and its people, being a brand ambassador, saying, "tell me what needs to be done, and I'll do it"
    • People WANT strong leadership - top-performing companies have strong leaders.
    • Strong leaders help to create more leaders, not followers. One of the dichotomies of leadership
    • Implementing EOS- empower your employees to solve issues on their own
    • People come to work for people, not companies.
    • The 5 Love Languages
    • The 5 Love Languages QUIZ

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    ]]>    Watch Episode HERE

    Brian Sump, Avalon Motor Sports, and Urban Auto Care, CO. Brian's previous episodes HERE

    Darrin Barney, VP of Operations, Elite Worldwide. President of Barney Brother’s Off-Road and Repair, Grand Junction, CO. Darrin’s previous episodes HERE

    Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE.

    Jerry Kezhaya, The Auto Shop, Plano, TX.  Jerry's previous episodes HERE.

    AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE

    Show Notes:

    • They need to feel loved because it's the right thing to do (part of our Noblesse Oblige) - but some won't reciprocate what you pour into them.... why?
    • They need to have autonomy, but with that autonomy must come extreme clarity on what, why, and how
    • They need to be held accountable - mediocrity doesn't help anyone - but you must establish the criteria as to why they are not accomplishing what you require of them; do they know how, can they and do they want to?
    • Trustworthiness - high integrity, truthfulness, transparency, good stewardshipLoyalty - showing up early, staying late, attending company functions, asserting themselves to honor the company and its people, being a brand ambassador, saying, "tell me what needs to be done, and I'll do it"
    • People WANT strong leadership - top-performing companies have strong leaders.
    • Strong leaders help to create more leaders, not followers. One of the dichotomies of leadership
    • Implementing EOS- empower your employees to solve issues on their own
    • People come to work for people, not companies.
    • The 5 Love Languages
    • The 5 Love Languages QUIZ

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    ]]>    ccf3dd29-20c7-4d6d-a630-f40880ef43bfThu, 22 Dec 2022 00:15:00 -040054:16falsefull307307    Analyzing Inductors with Pico 7 [E062] - Automotive Field TheoryAnalyzing Inductors with Pico 7 [E062] - Automotive Field Theory
  • Downloading Pico 7 from www.picoauto.com
  • Setting up Demo Mode
  • Walking Through Inductor Voltage Analysis
  • Walking Through Inductor Current Analysis

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Downloading Pico 7 from www.picoauto.com
  • Setting up Demo Mode
  • Walking Through Inductor Voltage Analysis
  • Walking Through Inductor Current Analysis

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    c4084853-1034-4139-a115-1fcf2d167783Wed, 21 Dec 2022 00:15:00 -040026:54falsebonus    Are You Eating Your Own Dog Food? [E027] - The Auto Repair Marketing PodcastAre You Eating Your Own Dog Food? [E027] - The Auto Repair Marketing PodcastWhat does it say to you when a business doesn’t use the product or service they sell? It’s not a good look. But many shop owners drive busted cars and have loaner cars that need service, and it shows. It’s time that you eat your own dog food.

    Talking Points

    • Marketing is anything that makes an impression on people about who your company is
    • Your business is auto repair
    • What condition are your loaner cars in? 
    • Do you have a shop truck? What condition is it in?
    • What about your technician’s cars? Their wives' cars? 
    • Those BG and Wynns services that you sell your clients - are you using them?

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    What does it say to you when a business doesn’t use the product or service they sell? It’s not a good look. But many shop owners drive busted cars and have loaner cars that need service, and it shows. It’s time that you eat your own dog food.

    Talking Points

    • Marketing is anything that makes an impression on people about who your company is
    • Your business is auto repair
    • What condition are your loaner cars in? 
    • Do you have a shop truck? What condition is it in?
    • What about your technician’s cars? Their wives' cars? 
    • Those BG and Wynns services that you sell your clients - are you using them?

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    1259dc54-c605-4ef5-8cd7-ddf315f36c55Wed, 21 Dec 2022 00:15:00 -040007:27falsebonus    Be The Hero When Your Customer Is At Their Most Vulnerable – John DiJulius [RR 807]Be The Hero When Your Customer Is At Their Most Vulnerable – John Dijulius The DiJulius Group. John's had the privilege of working with world class companies like the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Pricewaterhouse Coopers, Cheesecake Factory, Bausch & Lomb, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A, Entrepreneurs Organization, YPO, Aveda, and many more. Listen to John's previous episodes HERE Watch Full Video Episode Here Show Notes
    • Drove for UPS- his wife was a hairdresser, and they opened a salon. John started getting involved in the business.
    • “We aren’t going to be the best salon, we will be the best experience of your day.”
    • Chambers of commerce businesses started asking John for business consulting. 
    • 20 years ago John’s first book came out and took him to the next level
    • Business and Artistry Pengeleum  
    • Making price irrelevant- based on the experience your brand consistently delivers, your customers shouldn't have an idea what your competitors charge because they aren’t window shoppers.
    • Who is more expensive? Why are they? 
    • “We do $10 haircuts” vs “We fix $10 haircuts.”
    • Give the experience before you charge for it and justify it -“What does a $1,000 haircut look like? What is that greeting like? How is the massage during shampoo? What does a $1,000,000 keynote speech look and sound like?” 
    • Grudge buy and losing time- automotive repairs. When you can come to the rescue when a customer is at their most vulnerable, there is an emotional connection and memory made.
    • Customers asking about price- opportunity
    • The biggest cause of anxiety is uncertainty- no update update for customers  
    • Level 1 through 10 hairdressers based on expertise 
    • “Discounting is the tax you pay for being average.”
    • Things that make a brand something customers can’t live without- the quality of work, consistency, employee evangelism (educate vs sell), how do you make me feel,
    • Capitalize the ‘C’ in Customer to show the emphasis in your policies and procedures 
    • Building relationships with FORD- family, occupation, recreation, dreams
    • Disney- know your role and be ‘on’ when you’re on, leave your problems at the door
    • The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World- John DiJulius
    • The Relationship Economy: Building Stronger Customer Connections in the Digital Age - John DiJulius

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>     The DiJulius Group. John's had the privilege of working with world class companies like the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Pricewaterhouse Coopers, Cheesecake Factory, Bausch & Lomb, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A, Entrepreneurs Organization, YPO, Aveda, and many more. Listen to John's previous episodes HERE Watch Full Video Episode Here Show Notes
    • Drove for UPS- his wife was a hairdresser, and they opened a salon. John started getting involved in the business.
    • “We aren’t going to be the best salon, we will be the best experience of your day.”
    • Chambers of commerce businesses started asking John for business consulting. 
    • 20 years ago John’s first book came out and took him to the next level
    • Business and Artistry Pengeleum  
    • Making price irrelevant- based on the experience your brand consistently delivers, your customers shouldn't have an idea what your competitors charge because they aren’t window shoppers.
    • Who is more expensive? Why are they? 
    • “We do $10 haircuts” vs “We fix $10 haircuts.”
    • Give the experience before you charge for it and justify it -“What does a $1,000 haircut look like? What is that greeting like? How is the massage during shampoo? What does a $1,000,000 keynote speech look and sound like?” 
    • Grudge buy and losing time- automotive repairs. When you can come to the rescue when a customer is at their most vulnerable, there is an emotional connection and memory made.
    • Customers asking about price- opportunity
    • The biggest cause of anxiety is uncertainty- no update update for customers  
    • Level 1 through 10 hairdressers based on expertise 
    • “Discounting is the tax you pay for being average.”
    • Things that make a brand something customers can’t live without- the quality of work, consistency, employee evangelism (educate vs sell), how do you make me feel,
    • Capitalize the ‘C’ in Customer to show the emphasis in your policies and procedures 
    • Building relationships with FORD- family, occupation, recreation, dreams
    • Disney- know your role and be ‘on’ when you’re on, leave your problems at the door
    • The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World- John DiJulius
    • The Relationship Economy: Building Stronger Customer Connections in the Digital Age - John DiJulius

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    89879e62-3805-4c9c-aa54-fd91d4803cadTue, 20 Dec 2022 00:15:00 -040052:47falsefull807807    Optimism and Opportunity [E091] - Chris Cotton Weekly BlitzOptimism and Opportunity [E091] - Chris Cotton Weekly BlitzThink about everyday decisions, goals, and events in your life, you generally have two ways to respond, you can either:

    Resist the situation

    Support the situation

    The Optimist Advantage:

    Lowers Anxiety and Stress

    Lowers Blood Pressure

    Self Care

    Staying Youthful

    High Performance

    So What Can We Do to be Optimistic?

    Change the Dialogue - Pay attention to the things you say to yourself (and to others) as well as what you say about yourself

    The old man quickly answered: “Well, the Good Book often says, ‘And it came to pass,’ but never once does it say, ‘It came to stay.’”

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    Think about everyday decisions, goals, and events in your life, you generally have two ways to respond, you can either:

    Resist the situation

    Support the situation

    The Optimist Advantage:

    Lowers Anxiety and Stress

    Lowers Blood Pressure

    Self Care

    Staying Youthful

    High Performance

    So What Can We Do to be Optimistic?

    Change the Dialogue - Pay attention to the things you say to yourself (and to others) as well as what you say about yourself

    The old man quickly answered: “Well, the Good Book often says, ‘And it came to pass,’ but never once does it say, ‘It came to stay.’”

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    f4eb888b-5f65-4391-917c-e584f442220fMon, 19 Dec 2022 00:15:00 -040020:00falsebonus    Second Location: “Lower Slower Delaware” [AW 136]Second Location: "Lower Slower Delaware"Watch Episode HERE

    Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE.  Greg’s previous episodes HERE.

    Show Notes:  

    • Second location- opened 5 months ago, LSD (lower slower Delaware), retiree community, relaxed customers]
    • 2023 goal- honing in on an established enterprise (family enterprise), a shift in mindset 
    • Staffing- honest during interviews, guaranteed salary to get through the interim period. Younger staff than the North location, challenging themselves with different repairs. Learning through resources
    • The Perfect Second Location – Greg Buckley [RR 785]

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch Episode HERE

    Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE.  Greg’s previous episodes HERE.

    Show Notes:  

    • Second location- opened 5 months ago, LSD (lower slower Delaware), retiree community, relaxed customers]
    • 2023 goal- honing in on an established enterprise (family enterprise), a shift in mindset 
    • Staffing- honest during interviews, guaranteed salary to get through the interim period. Younger staff than the North location, challenging themselves with different repairs. Learning through resources
    • The Perfect Second Location – Greg Buckley [RR 785]

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    5cdcf445-175c-4b70-9ee9-43597301b024Sat, 17 Dec 2022 00:15:00 -040026:07falsefull136136    The Power of Branding and The Power of Letting Go – Andy Bizub [RR 806]The Power of Branding and The Power of Letting Go - Andy BizubMidwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Show Notes:
    • Power of branding-branding with hats and stainless water bottles for customers. Design is what captures our imaginations; having great design is so valuable. Your brand and logo is very important 
    • Power of stepping away and letting your crew take the reins
    • Remote ownership- letting your team develop professionally and trust them
    • Train your team to the point where they are financially and culturally enough that they would not want to leave

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE. Show Notes:
    • Power of branding-branding with hats and stainless water bottles for customers. Design is what captures our imaginations; having great design is so valuable. Your brand and logo is very important 
    • Power of stepping away and letting your crew take the reins
    • Remote ownership- letting your team develop professionally and trust them
    • Train your team to the point where they are financially and culturally enough that they would not want to leave

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    ff0559cf-d05d-4f2d-9b31-c17fd2fe6825Fri, 16 Dec 2022 00:15:00 -040025:39falsefull806806    Talking Numbers with Frank Scandura [E044] - Business By The NumbersTalking Numbers with Frank Scandura [E044] - Business By The NumbersThis week, Hunt talks with Frank Scandura of Frank's European Service in Las Vegas.

    • What number do you focus on in your business lately and what have you done to change your business?

    • What is a key number or area of focus that most new shop owners don't understand?

    • If you were to start over what have you done differently knowing what you know now?

    • What do you foresee in the future for the industry and what are you doing to stay ahead of it?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    This week, Hunt talks with Frank Scandura of Frank's European Service in Las Vegas.

    • What number do you focus on in your business lately and what have you done to change your business?

    • What is a key number or area of focus that most new shop owners don't understand?

    • If you were to start over what have you done differently knowing what you know now?

    • What do you foresee in the future for the industry and what are you doing to stay ahead of it?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    4f608227-b702-4da3-99ee-fd7270e45d92Thu, 15 Dec 2022 00:15:00 -040001:00:11falsebonus    Remote Ownership [THA 306]Remote OwnershipWatch Episode HERE

    Bryan Kelley, Valley Automotive Repair & Electric, Covington, WA. Bryan’s previous episodes HERE.

    Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE.

    Tom Ham, Automotive Management Network. Tom’s previous episodes HERE.

    Show Notes:

    • The "WHY" of being a remote owner- personal decision for Andy’s family to move to Dallas. 4 Years into owning the business, he had the right people in place. Bryan Kelley’s team told him “You’re not here anyway.” Bryan found himself spending more time with his family when he was splitting his time 50/50 than when he was located 5 minutes from the shop. Tom spends 7-8 months a year away from his shop.  
    • Control- people want to be needed and believe the shop revolves around them.  
    • How to start- test it for half a day, full day, week, and month. Fine-tune it as you go. Work like you are there. Fully duplicate your shop office, so there is no need to go to the shop.
    • Processes and systems that make it possible to stay close to the business. Use Slack or similar for communication for as many things as possible.
    • It gives you more time to connect with your employees on a personal level. Your calendar isn’t running your day anymore. 
    • Career path for your employees- ownership mentality and creating leadership skills
    • "The only thing worse than training an employee and having them leave, is to not train them, and have them stay." Zig Ziglar.

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners

    :

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    ]]>    Watch Episode HERE

    Bryan Kelley, Valley Automotive Repair & Electric, Covington, WA. Bryan’s previous episodes HERE.

    Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy’s previous episodes HERE.

    Tom Ham, Automotive Management Network. Tom’s previous episodes HERE.

    Show Notes:

    • The "WHY" of being a remote owner- personal decision for Andy’s family to move to Dallas. 4 Years into owning the business, he had the right people in place. Bryan Kelley’s team told him “You’re not here anyway.” Bryan found himself spending more time with his family when he was splitting his time 50/50 than when he was located 5 minutes from the shop. Tom spends 7-8 months a year away from his shop.  
    • Control- people want to be needed and believe the shop revolves around them.  
    • How to start- test it for half a day, full day, week, and month. Fine-tune it as you go. Work like you are there. Fully duplicate your shop office, so there is no need to go to the shop.
    • Processes and systems that make it possible to stay close to the business. Use Slack or similar for communication for as many things as possible.
    • It gives you more time to connect with your employees on a personal level. Your calendar isn’t running your day anymore. 
    • Career path for your employees- ownership mentality and creating leadership skills
    • "The only thing worse than training an employee and having them leave, is to not train them, and have them stay." Zig Ziglar.

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners

    :

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

    ]]>    5c6d19a7-86fa-4343-9bb0-07ee3e6ae56dThu, 15 Dec 2022 00:15:00 -040037:17falsefull306306    Coffee Talk with Dutch Silverstein [E061] - Automotive Field TheoryCoffee Talk with Dutch Silverstein [E061] - Automotive Field Theory
  • Expectations
  • Social Constructs
  • Ownership (possessions)
  • Respect
  • Accountability

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Expectations
  • Social Constructs
  • Ownership (possessions)
  • Respect
  • Accountability

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    8518a1a0-6786-453a-91d4-d8b05731e474Wed, 14 Dec 2022 00:15:00 -040046:52falsebonus    How To Attract Better Auto Repair Clients [E026] - The Auto Repair Marketing PodcastHow To Attract Better Auto Repair Clients [E026] - The Auto Repair Marketing PodcastHey friends! Welcome to our newest episode of the Auto Repair Marketing Podcast. 

    When working with higher-performing shops, they aren’t always looking for more cars. We very often hear that they’re looking to attract higher-quality clients. But how do you do that with your marketing? We answer that question in this episode of The Auto Repair Marketing Podcast.

    Talking Points

    • Higher quality marketing
    • Your marketing needs to reflect that you are a high-end shop
    • The overall brand itself
    • Community perception
    • Brand style guide
    • Know like trust (going to record an episode on this)
    • Concierge-like customer service
    • Appearance matters
    • Appearance of the staff
    • Waiting area
    • Bathroom
    • The inside of the shop
    • Parking lot - (this is where they come to die)  
    • Outside of the building
    • Ask your best clients to refer their friends
    • Price out the lower-end clients

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    Hey friends! Welcome to our newest episode of the Auto Repair Marketing Podcast. 

    When working with higher-performing shops, they aren’t always looking for more cars. We very often hear that they’re looking to attract higher-quality clients. But how do you do that with your marketing? We answer that question in this episode of The Auto Repair Marketing Podcast.

    Talking Points

    • Higher quality marketing
    • Your marketing needs to reflect that you are a high-end shop
    • The overall brand itself
    • Community perception
    • Brand style guide
    • Know like trust (going to record an episode on this)
    • Concierge-like customer service
    • Appearance matters
    • Appearance of the staff
    • Waiting area
    • Bathroom
    • The inside of the shop
    • Parking lot - (this is where they come to die)  
    • Outside of the building
    • Ask your best clients to refer their friends
    • Price out the lower-end clients

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    7906e87c-7334-4b2e-8ec2-aa0ed8334401Wed, 14 Dec 2022 00:15:00 -040036:42falsebonus    Passion To Support Abused Children – Chris and Pete Meier [RR 805]Passion To Support Abused Children - Chris and Pete MeierMotor Age, and industry trainer. Bikers C.A.R.E Inc. Listen to Pete’s other episodes HERE Show Notes
    • Bikers C.A.R.E Inc- Helpline (813) 609-2457
    • 3 Pillars of Bikers C.A.R.E. Mission- Educate, Restore, Protect
    • The United States has one of the worst records in how it protects its kids. We have 1500 children dying every year as a result of neglect or physical abuse.
    • It doesn't take numbers to make a difference, it just takes a willingness to make a difference
    • Utilizing social media to reach out and seek help
    • It's not the guy in the overcoat standing outside the schoolyard. It's the uncle, it's the soccer coach, it's the youth leader at church, and sometimes it’s the family itself
    • Provide resources for therapy and resources for domestic shelters, it's all about having resources with us as well as helping 
    • Protect your children from cyber predators online; check with their phones and computers 
    • Whether it's law or not, you should consider yourself a mandatory reporter.
    • The average age of a sexual abuse victim is eight years old
    • If you notice attitude changes in your kids, check on them
    • Spend more time with your kids rather than them spending more time with phones and computers, make time for them, and go for a walk, go for a bike ride, go for a car ride etc.

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    Motor Age, and industry trainer. Bikers C.A.R.E Inc. Listen to Pete’s other episodes HERE Show Notes
    • Bikers C.A.R.E Inc- Helpline (813) 609-2457
    • 3 Pillars of Bikers C.A.R.E. Mission- Educate, Restore, Protect
    • The United States has one of the worst records in how it protects its kids. We have 1500 children dying every year as a result of neglect or physical abuse.
    • It doesn't take numbers to make a difference, it just takes a willingness to make a difference
    • Utilizing social media to reach out and seek help
    • It's not the guy in the overcoat standing outside the schoolyard. It's the uncle, it's the soccer coach, it's the youth leader at church, and sometimes it’s the family itself
    • Provide resources for therapy and resources for domestic shelters, it's all about having resources with us as well as helping 
    • Protect your children from cyber predators online; check with their phones and computers 
    • Whether it's law or not, you should consider yourself a mandatory reporter.
    • The average age of a sexual abuse victim is eight years old
    • If you notice attitude changes in your kids, check on them
    • Spend more time with your kids rather than them spending more time with phones and computers, make time for them, and go for a walk, go for a bike ride, go for a car ride etc.

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    c95e3a4d-12aa-4801-afa5-4c271b98240cTue, 13 Dec 2022 00:15:00 -040032:41falsefull805805    Chris' Favorite Things for 2023 [E090] - Chris Cotton Weekly BlitzChris' Favorite Things for 2023 [E090] - Chris Cotton Weekly BlitzChris' Favorite Things

    1. Walmart GoLocal

    2. Ortho

    3. Mahle Lift

    4. LearnPro

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    Chris' Favorite Things

    1. Walmart GoLocal

    2. Ortho

    3. Mahle Lift

    4. LearnPro

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    8a424ed7-59a3-418a-809f-b3fd43c18e56Mon, 12 Dec 2022 00:15:00 -040015:56falsebonus    Wife Encouraged Husband To Open His Own Shop [AW 135]Wife Encouraged Husband To Open His Own ShopHERE Bob and May Patterson, Bob's Automotive, Panama City Beach, FL.

    Show Notes:  

    • Opened 8 years ago (3rd location since original)
    • Bob was a shop foreman, his wife May saw his potential and wanted him to open his own shop
    • Been without a technician for over 6 months- just hired new technician. 
    • Hiring has been the challenge for the business- it’s all about the fit in the shop culture
    • DVI- educating customers on preventative maintenance

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    HERE Bob and May Patterson, Bob's Automotive, Panama City Beach, FL.

    Show Notes:  

    • Opened 8 years ago (3rd location since original)
    • Bob was a shop foreman, his wife May saw his potential and wanted him to open his own shop
    • Been without a technician for over 6 months- just hired new technician. 
    • Hiring has been the challenge for the business- it’s all about the fit in the shop culture
    • DVI- educating customers on preventative maintenance

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    3446cb17-1f6b-454d-826c-ff5f271a3b87Sat, 10 Dec 2022 00:15:00 -040016:39falsefull135135    Millennials Are Becoming Your Most Important Employee and Customer – Kent Bullard [RR 804]Millennials Are Becoming Your Most Important Employee and Customer - Kent BullardThe Institute. Listen to Kent’s other episodes HERE. Show Notes:
    • Millennials are going to be the key players in the industry
    • Learn, apply and do things differently and better for the next time, be organized, gamification
    • Millennials need feedback, constructive criticism, information, and guidance, but we also need some freedom to be able to make mistakes and be able to get on our feet.
    • Adoption- 2 out of 3 of Kent’s children are adopted. “People look at our kids and say they are so lucky, but we (as their parents) are the lucky ones.”
    • Gamification- the advisor teams will compete to improve their parts margin. Educate them, and train them on how to do that. If you have an individual element and a team element where they can still earn a bonus on their individual performance and earn an additional bonus with the team that's performed well, then it becomes more viable because they're not just relying on the team itself.
    • Reward and incentivize the behavior you want to see

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    The Institute. Listen to Kent’s other episodes HERE. Show Notes:
    • Millennials are going to be the key players in the industry
    • Learn, apply and do things differently and better for the next time, be organized, gamification
    • Millennials need feedback, constructive criticism, information, and guidance, but we also need some freedom to be able to make mistakes and be able to get on our feet.
    • Adoption- 2 out of 3 of Kent’s children are adopted. “People look at our kids and say they are so lucky, but we (as their parents) are the lucky ones.”
    • Gamification- the advisor teams will compete to improve their parts margin. Educate them, and train them on how to do that. If you have an individual element and a team element where they can still earn a bonus on their individual performance and earn an additional bonus with the team that's performed well, then it becomes more viable because they're not just relying on the team itself.
    • Reward and incentivize the behavior you want to see

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    c3c439d1-3b90-41f8-b836-0bb017202057Fri, 09 Dec 2022 00:15:00 -040035:23falsefull804804    How Much is Your Time Worth [E043] - Business By The NumbersHow Much is Your Time Worth [E043] - Business By The NumbersHow Much is Your Time Worth? This week, Hunt talks about how profit is relative to the amount of time you spend working in your business.

    •  Why is your own time rarely considered when measuring the success or failure of your business?

    •     How do you calculate your hourly rate that you are actually making from your shop?

    •     How can you improve your hourly rate and what changes do you need to make?

    •     Do you value time or money more and are your goals actually catered to the correct direction?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    How Much is Your Time Worth? This week, Hunt talks about how profit is relative to the amount of time you spend working in your business.

    •  Why is your own time rarely considered when measuring the success or failure of your business?

    •     How do you calculate your hourly rate that you are actually making from your shop?

    •     How can you improve your hourly rate and what changes do you need to make?

    •     Do you value time or money more and are your goals actually catered to the correct direction?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    885b51dc-b931-4431-9a27-60ccccfe742aThu, 08 Dec 2022 00:15:00 -040034:10falsebonus    Service Advisor Overload [THA 305]Service Advisor Overload [THA 305]HERE Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Listen to Clint’s previous episodes HERE Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE Show Notes: Service Advisor Expectations
    1. Receptionist / Scheduler
    2. Customer Service Representative
    3. Customer Relations Manager, CRM
    4. Fleet Manager
    5.  Sales Representative
    6. Dispute Resolution Manager
    7. Vendor Manager
    8. Warranty Manager
    9. Front-line Marketing Representative
    10. Workflow Dispatcher
    11. Shop Manager / Team Leader
    12. Parts Representative and Manager
    13. Technology Software Representative
    14. Gatekeeper for the Shop Owner
    15. Shuttle / Rental / Loaner Fleet Manager
    16. Accounts Receivable Manager
    17. Facility Manager
    18. Work 9-10 hours working through lunch
    19. Make only $60,000 to $80,000 a year

    • Most shops miss at least $300,000 to $500,000 in GP dollars that come in their front door and walk right back out partly because the advisor doesn’t have the time to create or tap into those GP dollars.
    • Adding personnel creates a better stress-free environment to capture NEW GP dollars. Each advisor has an admin assistant. Hire a second or third advisor and divide up the roles over three advisors. Hire a customer relations/receptionist manager. Hire a parts expeditor. Hire a service expeditor. Hire a Call Center. Hire a Shop foreman that dispatches all work and handles technology. Hire an Advisor Efficiency Coach
    • Define the role and character traits

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners:   Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    HERE Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Listen to Clint’s previous episodes HERE Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE Show Notes: Service Advisor Expectations
    1. Receptionist / Scheduler
    2. Customer Service Representative
    3. Customer Relations Manager, CRM
    4. Fleet Manager
    5.  Sales Representative
    6. Dispute Resolution Manager
    7. Vendor Manager
    8. Warranty Manager
    9. Front-line Marketing Representative
    10. Workflow Dispatcher
    11. Shop Manager / Team Leader
    12. Parts Representative and Manager
    13. Technology Software Representative
    14. Gatekeeper for the Shop Owner
    15. Shuttle / Rental / Loaner Fleet Manager
    16. Accounts Receivable Manager
    17. Facility Manager
    18. Work 9-10 hours working through lunch
    19. Make only $60,000 to $80,000 a year

    • Most shops miss at least $300,000 to $500,000 in GP dollars that come in their front door and walk right back out partly because the advisor doesn’t have the time to create or tap into those GP dollars.
    • Adding personnel creates a better stress-free environment to capture NEW GP dollars. Each advisor has an admin assistant. Hire a second or third advisor and divide up the roles over three advisors. Hire a customer relations/receptionist manager. Hire a parts expeditor. Hire a service expeditor. Hire a Call Center. Hire a Shop foreman that dispatches all work and handles technology. Hire an Advisor Efficiency Coach
    • Define the role and character traits

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners:   Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    1fa81017-bf27-4941-9447-120dabff1206Thu, 08 Dec 2022 00:15:00 -040040:24falsefull305305    Uncovering Unsung Peers (and Heroes) with Tanner Brandt [E060] - Automotive Field TheoryUncovering Unsung Peers (and Heroes) with Tanner Brandt [E060] - Automotive Field Theory
  • Beta Testers
  • OE aftermarket boosters
  • Techs, not enough people know about
  • Tool manufacturer support staff

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Beta Testers
  • OE aftermarket boosters
  • Techs, not enough people know about
  • Tool manufacturer support staff

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    1d1be65b-e6a6-4d8c-8c9e-d11e8e2250b2Wed, 07 Dec 2022 00:15:00 -040001:12:46falsebonus    Living Unapologetically with Purpose [E025] - The Auto Repair Marketing PodcastLiving Unapologetically with Purpose [E025] - The Auto Repair Marketing PodcastDo you struggle with saying yes to every "opportunity"? 

    Is life controlling you or are you controlling it? 

    Can you answer the question "Why were you created"? 

    Kim shares her story of how living a life with intention and purpose can leave you feeling satisfied and fulfilled.

    Talking Points

    • What if your 3  year old asked you “do you have another one of those meetings tonight, mommy?” How would you respond? 
    • How the book “The Best Yes” by Lysa TerKeurst helped break the cycle of overachieving and overextending.
    • Nehemiah 6:3 “And I sent messengers unto them, saying, I am doing a great work, so that I cannot come down: why should the work cease, whilst I leave it, and come down to you?” Kim shares how this verse impacted her life and helped her to see the distractions in life that were causing her to not prioritize the best things.
    • How the “My Life Purpose Guide” book by James Myers helped align Kim’s purpose with saying yes or no to “opportunities” she was given.
    • A message from Kim’s pastor prompted her to start praying for their son in a very unique and different way
    • Is your life leaving a legacy? Nehemiah 13:30 “Remember me, O, my God, for good!”

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    Do you struggle with saying yes to every "opportunity"? 

    Is life controlling you or are you controlling it? 

    Can you answer the question "Why were you created"? 

    Kim shares her story of how living a life with intention and purpose can leave you feeling satisfied and fulfilled.

    Talking Points

    • What if your 3  year old asked you “do you have another one of those meetings tonight, mommy?” How would you respond? 
    • How the book “The Best Yes” by Lysa TerKeurst helped break the cycle of overachieving and overextending.
    • Nehemiah 6:3 “And I sent messengers unto them, saying, I am doing a great work, so that I cannot come down: why should the work cease, whilst I leave it, and come down to you?” Kim shares how this verse impacted her life and helped her to see the distractions in life that were causing her to not prioritize the best things.
    • How the “My Life Purpose Guide” book by James Myers helped align Kim’s purpose with saying yes or no to “opportunities” she was given.
    • A message from Kim’s pastor prompted her to start praying for their son in a very unique and different way
    • Is your life leaving a legacy? Nehemiah 13:30 “Remember me, O, my God, for good!”

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    d9d2e82a-93c0-405c-ad58-9305e6252948Wed, 07 Dec 2022 00:15:00 -040034:11falsebonus    Finding Technicians Part 1- Chris Lawson [RR 803]Finding Technicians Part 1- Chris LawsonTechnicianFind.Com Key Talking Points
    • Polishing your shop's online presence to attract high-culture hires- control the narrative of your shop. 
    • What do you offer to employees? The feature is what you offer, the benefit is how it will benefit the technician. Pay for training? What is the benefit?
    • Book club together- paying for audible prescription 
    • If you’re looking to hire an experienced technician with a job, you need to go where techs hang out online and that’s social media.
    • Passive recruiting- always be on the lookout. Share your culture, employee and customer pictures
    • Invite technicians to be ‘the hero.’- what is the opportunity? It’s not about YOU. 
    • Building a Storybrand By Donald Miller
    • Business Made Simple By Donald Miller

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    TechnicianFind.Com Key Talking Points
    • Polishing your shop's online presence to attract high-culture hires- control the narrative of your shop. 
    • What do you offer to employees? The feature is what you offer, the benefit is how it will benefit the technician. Pay for training? What is the benefit?
    • Book club together- paying for audible prescription 
    • If you’re looking to hire an experienced technician with a job, you need to go where techs hang out online and that’s social media.
    • Passive recruiting- always be on the lookout. Share your culture, employee and customer pictures
    • Invite technicians to be ‘the hero.’- what is the opportunity? It’s not about YOU. 
    • Building a Storybrand By Donald Miller
    • Business Made Simple By Donald Miller

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    2ddb171d-0e09-4423-9fda-c733dc149662Tue, 06 Dec 2022 00:15:00 -040027:09falsefull803803    Leadership Gold: Chapter 14 Keep Learning to Keep Leading [E089] - Chris Cotton Weekly BlitzLeadership Gold: Chapter 14 Keep Learning to Keep Leading [E089] - Chris Cotton Weekly BlitzKeep Learning to Keep Leading!

    How will you grow?

    1. Invest in Yourself First

    2. Be a Continual Learner

    3. Create a Growth Environment for the People You Lead

    The People Difference.

    "Leadership & Learning are indispensable of each other."

    John F. Kennedy

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    Keep Learning to Keep Leading!

    How will you grow?

    1. Invest in Yourself First

    2. Be a Continual Learner

    3. Create a Growth Environment for the People You Lead

    The People Difference.

    "Leadership & Learning are indispensable of each other."

    John F. Kennedy

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    a75e9cc6-1755-43cf-bff1-9aae1ef32c34Mon, 05 Dec 2022 00:15:00 -040015:12falsebonus    The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134]The Front Counter: "Picking Up The Pennies" Aaron WoodsHERE Aaron Woods, Xtra Mile Auto Care, Stillwater, OK. Listen to Aaron’s previous episodes HERE

    Key Talking Points 

    • Building the business so you can work on the business not in the business- big picture think and 10,000 view. 
    • Aaron is back on the counter while his service advisor is on paternity leave- opportunity to revisit processes and procedures
    • “Picking up Pennies”- your service advisor is your time manager. 
    • 7,ooo square ft shop- 6 bays, 5 lifts
    • Subletting tires- relationship with tire shop nearby for now, will start selling tires themselves within the next few months

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    HERE Aaron Woods, Xtra Mile Auto Care, Stillwater, OK. Listen to Aaron’s previous episodes HERE

    Key Talking Points 

    • Building the business so you can work on the business not in the business- big picture think and 10,000 view. 
    • Aaron is back on the counter while his service advisor is on paternity leave- opportunity to revisit processes and procedures
    • “Picking up Pennies”- your service advisor is your time manager. 
    • 7,ooo square ft shop- 6 bays, 5 lifts
    • Subletting tires- relationship with tire shop nearby for now, will start selling tires themselves within the next few months

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    0db513f1-40b2-4398-b258-b70c741b49adSat, 03 Dec 2022 00:15:00 -040018:57falsefull134134    Transferring Technical Knowledge – Isaac Rodell and Keith Perkins [RR 802]Transferring Technical Knowledge – Isaac Rodel and Keith PerkinsHERE. This is Isaac Rodell's first appearance on Remarkable Results Radio. Find Isaac on Facebook "Isaac Rodiesel" Talking Points:
    • The struggle to improve the transfer of technical knowledge is the same people show up to training every seminar. Yet there are a few new faces but not enough to make a larger impact on the need and value of training.
    • How do we connect with people who do not seek out training on their own
    • Paying for training, room, board, and time off needs to be the standard in the industry  
    • When Issac owned his shop, he made the same mistake that so many shop owners today are making and not supporting 100% of his technician's training requirements (registration, room, board, and making their pay whole)
    • Only shop owners who attend training can see the value. Once they attend, they are all over it and turn their training commitment into a pillar of their company
    • Training pays it does not cost
    • There are many deals available for equipment for pennies on the dollar from shops that are liquidating. This a sign of the times when shop owners hesitate to become a business person
    • The first hybrid in the US was Honda Insight in 1999
    • Many of our young trainers have never set a carburetor  
    • Job security to work on ICE (Internal Combustion Engines) for many, many years to come as the age of the car grows by about 6 months per year and we currently are at 12.9 yrs
    • Buy a used 2005-2009 Toyota Prius to work on, to use as a training vehicle, and to wrap with the wording ‘We Service Hybrids.’
    • There is a worst-case scenario from Toyota about placing the keys about 20’ from the car when doing an oil change.
    • Verify the car is off when doing an oil change on the IC Engine
    • Issac and Keith are in the Mobile Diag. The dynamic of the job is changing because many shops are tooling up, and there is more competition than ever
    • Big pivot to remote programming
    • Issac encourages the young generation to go to training and will sponsor someone each year to go to ASTE
    • If senior members of a shop avoid going to training, invest in your young people.
    • 20% of technicians are 55 -64 average age from a survey. Astonishing number
    • In high school, 90% of men worked on their cars back in the day when there was shop class
    • Today very few high schools have shop classes and must send their students to a co-op center
    • Reference Bob Cooper Episodes with consumer panel  HERE
    • Kieth and Issac are not fans of Flat Rate.
    • When a technician returns from training within 2 weeks, be sure he/she teaches a short class of the training they had.
    • Practice what you learn and teach what you learn
    • When you teach, you learn
    • Fight the 30-day forgetting curve
    • Crispy Cream Waffle Video HERE
    • Issac has been making laptops for OE programming since 2014

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    HERE. This is Isaac Rodell's first appearance on Remarkable Results Radio. Find Isaac on Facebook "Isaac Rodiesel" Talking Points:
    • The struggle to improve the transfer of technical knowledge is the same people show up to training every seminar. Yet there are a few new faces but not enough to make a larger impact on the need and value of training.
    • How do we connect with people who do not seek out training on their own
    • Paying for training, room, board, and time off needs to be the standard in the industry  
    • When Issac owned his shop, he made the same mistake that so many shop owners today are making and not supporting 100% of his technician's training requirements (registration, room, board, and making their pay whole)
    • Only shop owners who attend training can see the value. Once they attend, they are all over it and turn their training commitment into a pillar of their company
    • Training pays it does not cost
    • There are many deals available for equipment for pennies on the dollar from shops that are liquidating. This a sign of the times when shop owners hesitate to become a business person
    • The first hybrid in the US was Honda Insight in 1999
    • Many of our young trainers have never set a carburetor  
    • Job security to work on ICE (Internal Combustion Engines) for many, many years to come as the age of the car grows by about 6 months per year and we currently are at 12.9 yrs
    • Buy a used 2005-2009 Toyota Prius to work on, to use as a training vehicle, and to wrap with the wording ‘We Service Hybrids.’
    • There is a worst-case scenario from Toyota about placing the keys about 20’ from the car when doing an oil change.
    • Verify the car is off when doing an oil change on the IC Engine
    • Issac and Keith are in the Mobile Diag. The dynamic of the job is changing because many shops are tooling up, and there is more competition than ever
    • Big pivot to remote programming
    • Issac encourages the young generation to go to training and will sponsor someone each year to go to ASTE
    • If senior members of a shop avoid going to training, invest in your young people.
    • 20% of technicians are 55 -64 average age from a survey. Astonishing number
    • In high school, 90% of men worked on their cars back in the day when there was shop class
    • Today very few high schools have shop classes and must send their students to a co-op center
    • Reference Bob Cooper Episodes with consumer panel  HERE
    • Kieth and Issac are not fans of Flat Rate.
    • When a technician returns from training within 2 weeks, be sure he/she teaches a short class of the training they had.
    • Practice what you learn and teach what you learn
    • When you teach, you learn
    • Fight the 30-day forgetting curve
    • Crispy Cream Waffle Video HERE
    • Issac has been making laptops for OE programming since 2014

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    9ef1177a-be00-4d29-bf73-57f23514ff3aFri, 02 Dec 2022 00:15:00 -040053:51falsefull802802    End of Year Tax Tips [E042] - Business By The NumbersEnd of Year Tax Tips [E042] - Business By The NumbersEnd of Year Tax Tips. This week, Hunt talks about how to make sure you are prepared for the end of year and taxes.

    • What do I need to be doing with my retirement and how can I make sure I maximize?

    • When is the deadline to make HSA and Traditional IRA contributions for this year?

    • What do I need to be verifying on my business financials and how does that effect me for taxes?

    • What do you need to do to make sure you can close the year on time and get a jump on taxes?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    End of Year Tax Tips. This week, Hunt talks about how to make sure you are prepared for the end of year and taxes.

    • What do I need to be doing with my retirement and how can I make sure I maximize?

    • When is the deadline to make HSA and Traditional IRA contributions for this year?

    • What do I need to be verifying on my business financials and how does that effect me for taxes?

    • What do you need to do to make sure you can close the year on time and get a jump on taxes?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    f9d5c155-ec8b-4c1c-9733-fbe97ba641eaThu, 01 Dec 2022 00:15:00 -040039:24falsebonus    Seller Beware [THA 304]Seller BewareHERE Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Show Notes:
    • Succession plan for Riverside Automotive- Matt buys out the current owner
    • Salesman stops into the shop offering consultation work (not automotive based)- consultant comes the next week looking into receipts and paperwork. Tells the owner his accountant is doing a poor job and asks what their ballpark agreement for sale price tag is. Immediately tells the owner it is priced too low and he could write a check for him today for more. Also adds in a scare tactic with IRS and 'gift tax.' Explains his team could get this deal done for around $40,000
    • Hunt Demarest- aggressive salespeople will pray on the owner's goals, insecurities and dreams with pressure behind it.
    • The importance of valuations from someone that is versed in the automotive industry.
    • Seller and buyer have to be on the same page with transparent communication
    • What is your relationship with your banker?
    • Be mindful of the opinions you are getting and who you are sharing information with


    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    HERE Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Show Notes:
    • Succession plan for Riverside Automotive- Matt buys out the current owner
    • Salesman stops into the shop offering consultation work (not automotive based)- consultant comes the next week looking into receipts and paperwork. Tells the owner his accountant is doing a poor job and asks what their ballpark agreement for sale price tag is. Immediately tells the owner it is priced too low and he could write a check for him today for more. Also adds in a scare tactic with IRS and 'gift tax.' Explains his team could get this deal done for around $40,000
    • Hunt Demarest- aggressive salespeople will pray on the owner's goals, insecurities and dreams with pressure behind it.
    • The importance of valuations from someone that is versed in the automotive industry.
    • Seller and buyer have to be on the same page with transparent communication
    • What is your relationship with your banker?
    • Be mindful of the opinions you are getting and who you are sharing information with


    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com         Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    b4e50150-01f1-4fb1-9ffe-cacb371d4b18Thu, 01 Dec 2022 00:15:00 -040043:12falsefull304304    Overclaiming [E059] - Automotive Field TheoryOverclaiming [E059] - Automotive Field Theory
  • Household phenomena translating to workplace
  • Overclaiming
  • Task perceptions
  • Leadership dilemma

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Household phenomena translating to workplace
  • Overclaiming
  • Task perceptions
  • Leadership dilemma

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    161f483e-3b99-4f3e-adcf-70d479fa1147Wed, 30 Nov 2022 00:15:00 -040014:09falsebonus    How To Create A Real World Marketing Plan For Your Auto Repair Shop [E024] - The Auto Repair Marketing PodcastHow To Create A Real World Marketing Plan For Your Auto Repair Shop [E024] - The Auto Repair Marketing PodcastIn this episode, Kim talks about how non-marketers can create a very useful marketing plan that will keep you organized and on budget.

    Talking Points

    • A real marketing plan that’s fluid, can be edited and accessed quickly
    • The 3-book auto repair marketing MBA. Read these 3 books:
    • The Ultimate Guide to Auto Repair Marketing
    • They Ask You to Answer
    • Building a StoryBrand
    • Who is your preferred customer? Defining your customer avatar.
    • Look backward at what was successful this year then set your goal for the upcoming year. What are you planning to accomplish? Complete a SWOT Analysis looking at your strengths, weaknesses, opportunities, and threats.
    • In your sea of services, which ones do you want to focus on in the upcoming year, quarter, or season? What’s most profitable? Which one has untapped potential? Include that service in your marketing plan.
    • Difference between promotions and special offers/coupons.
    • What needs to be promoted and deserves a space in your marketing plan?
    • Determine the specific marketing tactics/strategies you plan to utilize.
    • How to decide on a marketing budget. Are you trying to be more conservative and maintain growth or do you want to be more aggressive? Depending on your goal your budget could be 5% or it could be 12%. 
    • Consider who will be accountable for the marketing efforts and tracking. Including who will do the marketing in your plan is important.
    • With all this in place, it’s time to focus on the message. What will you say? How will you say it? Consider a StoryBranded type of message that focuses on your customer and their problems.
    • Create individual campaigns. These could be monthly, quarterly, seasonally, or for specific slower times of your year.
    • Decide on specific promotions considering your weak areas, strong points, and opportunities. 
    • Consider seasonal campaigns, service-based promotions, and events you can attend, sponsor, or host. 
    • Look at your community involvement. Is it a strength or a weakness? How will you improve or implement being involved in your community?
    • Measuring! You cannot manage what you are not measuring. Look at what’s working and what’s not. Include in your marketing plan how you will start, stop, and/or pivot your marketing efforts based on the metrics you are measuring. 
    • How to put all of this together. 

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com

    Thanks to our partner, RepairPal. Visit the Web HERE


    ]]>    In this episode, Kim talks about how non-marketers can create a very useful marketing plan that will keep you organized and on budget.

    Talking Points

    • A real marketing plan that’s fluid, can be edited and accessed quickly
    • The 3-book auto repair marketing MBA. Read these 3 books:
    • The Ultimate Guide to Auto Repair Marketing
    • They Ask You to Answer
    • Building a StoryBrand
    • Who is your preferred customer? Defining your customer avatar.
    • Look backward at what was successful this year then set your goal for the upcoming year. What are you planning to accomplish? Complete a SWOT Analysis looking at your strengths, weaknesses, opportunities, and threats.
    • In your sea of services, which ones do you want to focus on in the upcoming year, quarter, or season? What’s most profitable? Which one has untapped potential? Include that service in your marketing plan.
    • Difference between promotions and special offers/coupons.
    • What needs to be promoted and deserves a space in your marketing plan?
    • Determine the specific marketing tactics/strategies you plan to utilize.
    • How to decide on a marketing budget. Are you trying to be more conservative and maintain growth or do you want to be more aggressive? Depending on your goal your budget could be 5% or it could be 12%. 
    • Consider who will be accountable for the marketing efforts and tracking. Including who will do the marketing in your plan is important.
    • With all this in place, it’s time to focus on the message. What will you say? How will you say it? Consider a StoryBranded type of message that focuses on your customer and their problems.
    • Create individual campaigns. These could be monthly, quarterly, seasonally, or for specific slower times of your year.
    • Decide on specific promotions considering your weak areas, strong points, and opportunities. 
    • Consider seasonal campaigns, service-based promotions, and events you can attend, sponsor, or host. 
    • Look at your community involvement. Is it a strength or a weakness? How will you improve or implement being involved in your community?
    • Measuring! You cannot manage what you are not measuring. Look at what’s working and what’s not. Include in your marketing plan how you will start, stop, and/or pivot your marketing efforts based on the metrics you are measuring. 
    • How to put all of this together. 

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com

    Thanks to our partner, RepairPal. Visit the Web HERE


    ]]>    666d6c88-07ce-4d89-9c9f-290971f9a44dWed, 30 Nov 2022 00:15:00 -040027:59falsebonus    Public Perception of Automotive Careers – Bill Thompson [RR 801]Public Perception of Automotive Careers – Bill Thompson [RR 801]HERE Watch Full Video Episode HERE Key Talking Points
    • Research once every quarter since 2020, talk to 25,000 households about their perception of the trades in the United States on the auto industry
    • Roughly 46% of parents are talking about college as an option, 33% of the children were seriously considering that as an option. About 30% of those same children thought about entering the workforce immediately. Disconnect with parents and children. More kids prefer to entering the workforce immediately than go to community college or trade school
    • How are the trades perceived? 18% are talking about career options with their child. 65% of the households would recommend the trades as a career option.
    • Parent advocates for the trades- Rural America has the highest likelihood to recommend at 62% recommendation rate. Urban is next to 52.2, and then suburban 42%. 
    • The people that are least likely to recommend the trades are people with a four year college degree 
    • Are we even willing to recommend ourselves?
    • The education path to becoming an automotive technician is unclear, 
    • Career opportunities for women are abundant. But women themselves do not believe that there are opportunities for themselves
    • The general perception- working as an automotive technician is a job, not a viable career. The good news is only 17% of people agree that it's a job and not a career, 44% disagree. 
    • automotiveresearch.com

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    HERE Watch Full Video Episode HERE Key Talking Points
    • Research once every quarter since 2020, talk to 25,000 households about their perception of the trades in the United States on the auto industry
    • Roughly 46% of parents are talking about college as an option, 33% of the children were seriously considering that as an option. About 30% of those same children thought about entering the workforce immediately. Disconnect with parents and children. More kids prefer to entering the workforce immediately than go to community college or trade school
    • How are the trades perceived? 18% are talking about career options with their child. 65% of the households would recommend the trades as a career option.
    • Parent advocates for the trades- Rural America has the highest likelihood to recommend at 62% recommendation rate. Urban is next to 52.2, and then suburban 42%. 
    • The people that are least likely to recommend the trades are people with a four year college degree 
    • Are we even willing to recommend ourselves?
    • The education path to becoming an automotive technician is unclear, 
    • Career opportunities for women are abundant. But women themselves do not believe that there are opportunities for themselves
    • The general perception- working as an automotive technician is a job, not a viable career. The good news is only 17% of people agree that it's a job and not a career, 44% disagree. 
    • automotiveresearch.com

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    1ca52f0d-84c5-41ce-852b-ec5fdeb5c351Tue, 29 Nov 2022 00:15:00 -040033:22falsefull801801    Leadership Gold: Chapter 13 Don’t Manage Your Time, Manage Your Life! [E088] - Chris Cotton Weekly BlitzLeadership Gold: Chapter 13 Don’t Manage Your Time, Manage Your Life! [E088] - Chris Cotton Weekly BlitzAutoLeap Link: https://bit.ly/3n5qW2M

    Don't Manage Your Time, manage Your Life!

    Time for a change in perspective!

    Good Leaders Cannot Be Bad Self-Managers

    People who manage themselves poorly are often guilty of the following 3 things:

    1. They undervalue their uniqueness doing what others want them to do.

    2. They ryin their effectiveness by doing un-important things.

    3. They reduce their potential by doing things without coaching or training.

    Application Exercises:

    1. Are you squandering your time?

    2. Are you getting help where you need it?

    3. How do you decide to spend your time?

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    AutoLeap Link: https://bit.ly/3n5qW2M

    Don't Manage Your Time, manage Your Life!

    Time for a change in perspective!

    Good Leaders Cannot Be Bad Self-Managers

    People who manage themselves poorly are often guilty of the following 3 things:

    1. They undervalue their uniqueness doing what others want them to do.

    2. They ryin their effectiveness by doing un-important things.

    3. They reduce their potential by doing things without coaching or training.

    Application Exercises:

    1. Are you squandering your time?

    2. Are you getting help where you need it?

    3. How do you decide to spend your time?

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    c9d3203a-4209-466f-9287-cb6b05e0bf07Mon, 28 Nov 2022 00:15:00 -040013:00falsebonus    “Goals Set, Goals Accomplished” Jon Kloosterman [AW 133]"Goals Set, Goals Accomplished" Jon Kloosterman [AW 133]HERE Jon Kloosterman, Director of Operations, Westside Service, Zeeland, MI. Jon’s previous episodes HERE

    Key Talking Points 

    • 5 shops, 4 locations
    • 2 year apprentice program- cater to your own organization, tool funds, match with master technician, and given time frame to complete certifications.
    • Challenge- fitting the business culture 
    • Finding apprentices through high schools- Jon is on board for local high school. 
    • Original location- expanded to 7 bays
    • “Goals Set, Goals Accomplished” - team goals lead to team events

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    HERE Jon Kloosterman, Director of Operations, Westside Service, Zeeland, MI. Jon’s previous episodes HERE

    Key Talking Points 

    • 5 shops, 4 locations
    • 2 year apprentice program- cater to your own organization, tool funds, match with master technician, and given time frame to complete certifications.
    • Challenge- fitting the business culture 
    • Finding apprentices through high schools- Jon is on board for local high school. 
    • Original location- expanded to 7 bays
    • “Goals Set, Goals Accomplished” - team goals lead to team events

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    240bcfd2-8411-4bae-aa67-b0e5fc0124caSat, 26 Nov 2022 00:15:00 -040019:10falsefull133133    Our Adoption Story [RR 800]Our Adoption Storycarm@remarkableresults.biz Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners:         Set your sights on Las Vegas in 2022. Mark your calendar now … November October 31 - November 2, 2023, AAPEX - Now more than ever. Information at  AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>carm@remarkableresults.biz Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners:         Set your sights on Las Vegas in 2022. Mark your calendar now … November October 31 - November 2, 2023, AAPEX - Now more than ever. Information at  AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>c22ccb1c-eb73-49d9-9c81-30db3aef29a3Fri, 25 Nov 2022 00:15:00 -040018:43falsefull800800Self Rental Tips & Tricks [E041] - Business By The NumbersSelf Rental Tips & Tricks [E041] - Business By The NumbersSelf Rental Tips & Tricks. This week, Hunt talks about how to make sure you are limiting your liability and maximizing the benefits of renting real estate from yourself.

    • Why is it important to separate your real estate from your operating company?

    • How should you setup the entities for your operating entity and your real estate entity?

    • What is fair market rent and how do I figure this number out for my shop?

    • Which entity should pay for certain expenses and what are the benefits of doing it this way?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Self Rental Tips & Tricks. This week, Hunt talks about how to make sure you are limiting your liability and maximizing the benefits of renting real estate from yourself.

    • Why is it important to separate your real estate from your operating company?

    • How should you setup the entities for your operating entity and your real estate entity?

    • What is fair market rent and how do I figure this number out for my shop?

    • Which entity should pay for certain expenses and what are the benefits of doing it this way?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    3e2b4f56-3b53-49f4-9f47-0b7676935b63Thu, 24 Nov 2022 00:15:00 -040037:55falsebonus    Alignments! Rates, Numbers and ROI [THA 303]Alignments! Rates, Numbers and ROIWatch the Episode on YouTube Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE Joe Hanson, Gordie’s Garage, Roseville, MI. Listen to Joe’s previous episodes HERE. Jim Fleischman, Automotive Alley, Arcade, NY. Listen to Jim’s previous episodes HERE. Show Notes:
    • Supports the goal to give the customer an extraordinary experience, supports our core value of transparent communication, and supports goal for growth
    • Joe Hanson's ROI Plan of attack within 18 months to 2 years- 53K to purchase, Labor cost was $42, alignment possibilities 63% of cars need some sort of alignment. Moved from 1 a day to 4 a day
    • It's all about the alignment process- in September at Joe's shop, the numbers dropped, and Joe had a meeting with his team to discuss experience and core values. October was a great month again!
    • Faster alignment checks- instant results and also records whole vehicle (dents)
    • It’s more than an alignment check- precheck and presell with open communication and transparency with customers
    • Safety- 25mph if forward facing camera is 1 degree off, the emergency braking will be effected
    • “Green is good” your employees still need to be trained to learn the numbers instead of colors
    • Tom went to ADAS training, and a lot of info on how important alignments are- 5 different vendors rotated
    • Are we asking the proper questions to the client about how they drive their vehicle? Are we setting up the vehicle for their driving needs, not for what the manufacturer put in for a generic setup for one size fits all alignment? 
    • What is the complaint; tire wear? Fuel economy? All are things that can be addressed with the right alignment. It's like going to the chiropractor...


    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    Watch the Episode on YouTube Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE Joe Hanson, Gordie’s Garage, Roseville, MI. Listen to Joe’s previous episodes HERE. Jim Fleischman, Automotive Alley, Arcade, NY. Listen to Jim’s previous episodes HERE. Show Notes:
    • Supports the goal to give the customer an extraordinary experience, supports our core value of transparent communication, and supports goal for growth
    • Joe Hanson's ROI Plan of attack within 18 months to 2 years- 53K to purchase, Labor cost was $42, alignment possibilities 63% of cars need some sort of alignment. Moved from 1 a day to 4 a day
    • It's all about the alignment process- in September at Joe's shop, the numbers dropped, and Joe had a meeting with his team to discuss experience and core values. October was a great month again!
    • Faster alignment checks- instant results and also records whole vehicle (dents)
    • It’s more than an alignment check- precheck and presell with open communication and transparency with customers
    • Safety- 25mph if forward facing camera is 1 degree off, the emergency braking will be effected
    • “Green is good” your employees still need to be trained to learn the numbers instead of colors
    • Tom went to ADAS training, and a lot of info on how important alignments are- 5 different vendors rotated
    • Are we asking the proper questions to the client about how they drive their vehicle? Are we setting up the vehicle for their driving needs, not for what the manufacturer put in for a generic setup for one size fits all alignment? 
    • What is the complaint; tire wear? Fuel economy? All are things that can be addressed with the right alignment. It's like going to the chiropractor...


    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    561669a2-1206-4026-a2ec-81f3340897a4Thu, 24 Nov 2022 00:15:00 -040031:59falsefull303303    Relationships 101 with Margaret Light [E058] - Automotive Field TheoryRelationships 101 with Margaret Light [E058] - Automotive Field Theory
  • 41% of first marriages end in divorce, 60% of second marriages end in divorce, and 73% of third marriages end in divorce.
  • Up to 70% of divorces are initiated by the wife, and when in a couple, the wife is college educated, that number drops and jumps to up to 90% of divorces initiated by the wife.
  • Who regrets a divorce after it happens? 39% of men regret a divorce compared to only 27% of women.
  • Most couples are waiting too long to seek some type of help with their marriage.
  • Divorce men are 2.5 times more likely than married men to commit suicide and 8 times more likely to commit suicide than divorced women.
  • 66% of men name their wives as their primary social support, 21% name friends, and 10% say they have no one at all.
  • 4 communication patterns that tend to lead to divorce- eye rolls are a symptom of contempt, criticism, defensiveness, and stonewalling
  • The first 3 minutes of a conversation dictate the rest of the conversation, how well or how poorly that goes.
  • Couples in unhappy relationships spend all their time looking at the other person and not enough time looking at themselves.
  • You have two different people in a relationship with two different sets of thoughts and feelings, and needs. It is possible for one person in that relationship to feel good about the relationship and think everything's okay or good enough, and it is possible for the other person to be downright miserable.
  • Imagine the most recent fight you had with your spouse or negative interaction- if you remove yourself from that scenario and were to put someone else in your place, and it was like you were watching a movie, how would you feel towards that person who's playing you? Would you like what you see? Could you stand by those actions? What are the parts of what they're saying that are true?

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • 41% of first marriages end in divorce, 60% of second marriages end in divorce, and 73% of third marriages end in divorce.
  • Up to 70% of divorces are initiated by the wife, and when in a couple, the wife is college educated, that number drops and jumps to up to 90% of divorces initiated by the wife.
  • Who regrets a divorce after it happens? 39% of men regret a divorce compared to only 27% of women.
  • Most couples are waiting too long to seek some type of help with their marriage.
  • Divorce men are 2.5 times more likely than married men to commit suicide and 8 times more likely to commit suicide than divorced women.
  • 66% of men name their wives as their primary social support, 21% name friends, and 10% say they have no one at all.
  • 4 communication patterns that tend to lead to divorce- eye rolls are a symptom of contempt, criticism, defensiveness, and stonewalling
  • The first 3 minutes of a conversation dictate the rest of the conversation, how well or how poorly that goes.
  • Couples in unhappy relationships spend all their time looking at the other person and not enough time looking at themselves.
  • You have two different people in a relationship with two different sets of thoughts and feelings, and needs. It is possible for one person in that relationship to feel good about the relationship and think everything's okay or good enough, and it is possible for the other person to be downright miserable.
  • Imagine the most recent fight you had with your spouse or negative interaction- if you remove yourself from that scenario and were to put someone else in your place, and it was like you were watching a movie, how would you feel towards that person who's playing you? Would you like what you see? Could you stand by those actions? What are the parts of what they're saying that are true?

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    4742cfce-fa4b-4bc0-91d7-cd10dfd3d158Wed, 23 Nov 2022 00:15:00 -040053:53falsebonus    13 Foundational Marketing Tactics For Every Auto Repair Shop [E023] - The Auto Repair Marketing Podcast13 Foundational Marketing Tactics For Every Auto Repair Shop [E023] - The Auto Repair Marketing PodcastAuto repair shop owners and business owners, in general, like to chase shiny objects, and marketing is no exception - and sometimes those shiny objects are worth chasing - but not until you have the foundations in place first. So what are the foundations when it comes to marketing? Kim and I answer that in this episode.

    Talking Points

    • What if everything you know about marketing is actually what’s holding your business back?
    • 1- Have a Great Website
    • 2 - Get your SEO right
    • 3 - Send a Monthly Email Newsletter
    • 4 - Post on Social Media Regularly
    • 5 - Embrace Pictures and Video
    • 6 - Boost Facebook Posts
    • 7 - Do Google Ads
    • 8 - Be nice to people
    • 9 - Focus on getting reviews
    • 10 - Join and Get Involved With Your LocalChambers of Commerce
    • 11 - Join a BNI Group
    • 12 - Embrace Community Involvement
    • 13 - Actually Fix the Cars

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    Auto repair shop owners and business owners, in general, like to chase shiny objects, and marketing is no exception - and sometimes those shiny objects are worth chasing - but not until you have the foundations in place first. So what are the foundations when it comes to marketing? Kim and I answer that in this episode.

    Talking Points

    • What if everything you know about marketing is actually what’s holding your business back?
    • 1- Have a Great Website
    • 2 - Get your SEO right
    • 3 - Send a Monthly Email Newsletter
    • 4 - Post on Social Media Regularly
    • 5 - Embrace Pictures and Video
    • 6 - Boost Facebook Posts
    • 7 - Do Google Ads
    • 8 - Be nice to people
    • 9 - Focus on getting reviews
    • 10 - Join and Get Involved With Your LocalChambers of Commerce
    • 11 - Join a BNI Group
    • 12 - Embrace Community Involvement
    • 13 - Actually Fix the Cars

    Lagniappe (Books, Links, Other Podcasts, etc)


    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    1294f765-3a2a-41d7-8e52-fee45fe2db3dWed, 23 Nov 2022 00:15:00 -040043:56falsebonus    Are You Thinking With Your Customer’s Wallet In Mind? Jaron Kleber [RR 799]Are You Thinking With Your Customer's Wallet In Mind? Jaron Kleber [RR 799]Repair Shop of Tomorrow Key Talking Points
    • There are so many parallels between the healthcare industry and the automotive industry
    • Switching from reactive to proactive maintenance  
    • Processes that your team and you have in place and you can't execute those processes unless you have a solid digital vehicle inspection
    • Customer experience- are you explaining your shop’s policy and procedure?
    • The 300% rule on how we present the DVI. That's the policy
    • Your responsibility is to that customer to let them know what's going on with their vehicle
    • Repair Shop of Tomorrow, coaches, consultants, trainers and marketing. A tailored approach to each shop and help implement other NAPA programs that would be beneficial for them to grow.
    • Like so many consumers, Jaron purchased his wife's leased car- how many customers are coming to your independent repair shop for the first time? How do you make them a client, not a customer?

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    Repair Shop of Tomorrow Key Talking Points
    • There are so many parallels between the healthcare industry and the automotive industry
    • Switching from reactive to proactive maintenance  
    • Processes that your team and you have in place and you can't execute those processes unless you have a solid digital vehicle inspection
    • Customer experience- are you explaining your shop’s policy and procedure?
    • The 300% rule on how we present the DVI. That's the policy
    • Your responsibility is to that customer to let them know what's going on with their vehicle
    • Repair Shop of Tomorrow, coaches, consultants, trainers and marketing. A tailored approach to each shop and help implement other NAPA programs that would be beneficial for them to grow.
    • Like so many consumers, Jaron purchased his wife's leased car- how many customers are coming to your independent repair shop for the first time? How do you make them a client, not a customer?

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    7c91a09d-d54b-4719-92d2-e01eb7450d64Tue, 22 Nov 2022 00:15:00 -040029:09falsefull799799    My Gift to You on my 50th Birthday [E087] - Chris Cotton Weekly BlitzMy Gift to You on my 50th Birthday [E087] - Chris Cotton Weekly BlitzPlease take 7 minutes out of your busy schedule to listen to this one!

    This is my gift to you on MY birthday: Are you counting your marbles?

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    Please take 7 minutes out of your busy schedule to listen to this one!

    This is my gift to you on MY birthday: Are you counting your marbles?

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    3fc5c7b4-2481-45c9-bf8e-bf28eaa609b5Mon, 21 Nov 2022 00:15:00 -040007:38falsebonus    Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132]Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132]HERE Lee and Kelli Weatherby, Accurate Automotive, Mesa. AZ. Previous episodes HERE

    Key Talking Points 

    • Started business in 1994
    • 11 lifts, 16 bays
    • R & D- rip off and duplicate ideas
    • Pivot to recruiting fleet business- keep car count steady and allowed them to work as a team with new energy. Who is servicing fleets in their area? Are they just accepting what they are receiving with repair work?
    • Relationships- door to door building connections in person
    • What are you offering that will tip the scale to your favor? Put on their shoes and address their needs. 
    • “Friends Serving Friends”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    HERE Lee and Kelli Weatherby, Accurate Automotive, Mesa. AZ. Previous episodes HERE

    Key Talking Points 

    • Started business in 1994
    • 11 lifts, 16 bays
    • R & D- rip off and duplicate ideas
    • Pivot to recruiting fleet business- keep car count steady and allowed them to work as a team with new energy. Who is servicing fleets in their area? Are they just accepting what they are receiving with repair work?
    • Relationships- door to door building connections in person
    • What are you offering that will tip the scale to your favor? Put on their shoes and address their needs. 
    • “Friends Serving Friends”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    7a289e31-211c-44bd-b543-88936ba71365Sat, 19 Nov 2022 00:15:00 -040026:16falsefull132132    TechForce: Powering Our Youth [RR 798]TechForce: Powering Our Youthtechforce.org Key Talking Points
    • The TechForce Network is an online social community and career hub that connects GenZ and Millennials in a way they want to connect – using the TechForce app or online network to find information, explore the career, discover schools, get scholarships, find apprenticeships and jobs, and flex their talents – all in one place.  TechForce collaborates with every willing school, company, association, and nonprofit across all sectors to identify solutions that help future and working techs navigate the career pathway, successfully getting them from pipeline to placement.
    • Food, shelter, and transportation- all involved in the automotive industry
    • Over the next five years, auto, diesel, collision, and aviation combined will need 1 million new technicians to keep up with demand. Last year alone, our tech schools only graduated in auto 29,000 students
    • Networking at AAPEX- CEO’s, executives in corporate companies, manufacturers etc 
    • TechForce was able to give out 1.6 million in scholarships last year and 17 million total since its inception 
    • It’s important for youths that their parents are supportive and help them reach their goals
    • Do you have a career map? To level up? Younger generations want a career path.
    • TechForce provides students & instructors with free, VIP access to races, rallies, shows, & events where they’ll meet employers & be surrounded by the passion of the industry
    • The TechForce Mobile STEM Career Center is a traveling hands-on exhibit designed to engage Gen Z and help them discover the rewarding career path as professional technicians in the transportation field. Part of TechForce’s national workforce development initiative, the Center can be deployed for indoor or outdoor activities and can scale from several hands-on activities to more than a dozen. It features a built-in exterior video wall as well as retractable awnings and two large free-standing shade covers.
    • Technicians need to get certified, trained, to get the right education, for them to be built up the right way
    • ‘Life Happens Grants’- #1 application is for car repair, #2 is for tire replacements
    • Diversity and Inclusion- less than 3% are female technicians, and 52% of the total population is female

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners:         Set your sights on Las Vegas in 2022. Mark your calendar now … November October 31 - November 2, 2023, AAPEX - Now more than ever. Information at  AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    techforce.org Key Talking Points
    • The TechForce Network is an online social community and career hub that connects GenZ and Millennials in a way they want to connect – using the TechForce app or online network to find information, explore the career, discover schools, get scholarships, find apprenticeships and jobs, and flex their talents – all in one place.  TechForce collaborates with every willing school, company, association, and nonprofit across all sectors to identify solutions that help future and working techs navigate the career pathway, successfully getting them from pipeline to placement.
    • Food, shelter, and transportation- all involved in the automotive industry
    • Over the next five years, auto, diesel, collision, and aviation combined will need 1 million new technicians to keep up with demand. Last year alone, our tech schools only graduated in auto 29,000 students
    • Networking at AAPEX- CEO’s, executives in corporate companies, manufacturers etc 
    • TechForce was able to give out 1.6 million in scholarships last year and 17 million total since its inception 
    • It’s important for youths that their parents are supportive and help them reach their goals
    • Do you have a career map? To level up? Younger generations want a career path.
    • TechForce provides students & instructors with free, VIP access to races, rallies, shows, & events where they’ll meet employers & be surrounded by the passion of the industry
    • The TechForce Mobile STEM Career Center is a traveling hands-on exhibit designed to engage Gen Z and help them discover the rewarding career path as professional technicians in the transportation field. Part of TechForce’s national workforce development initiative, the Center can be deployed for indoor or outdoor activities and can scale from several hands-on activities to more than a dozen. It features a built-in exterior video wall as well as retractable awnings and two large free-standing shade covers.
    • Technicians need to get certified, trained, to get the right education, for them to be built up the right way
    • ‘Life Happens Grants’- #1 application is for car repair, #2 is for tire replacements
    • Diversity and Inclusion- less than 3% are female technicians, and 52% of the total population is female

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners:         Set your sights on Las Vegas in 2022. Mark your calendar now … November October 31 - November 2, 2023, AAPEX - Now more than ever. Information at  AAPEXSHOW.COM Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    33efd362-7768-4102-88d6-97597cdd495bFri, 18 Nov 2022 00:15:00 -040043:06falsefull798798    Bank Loans 101 [E040] - Business By The NumbersBank Loans 101 [E040] - Business By The NumbersShow Notes:

    Bank Loans 101. This week, Hunt talks about how banks judge your business for loans and what to do to ensure you are prepared.

    • What items does a bank use to judge an applicant's creditworthiness?
    • What is the difference between an SBA and a conventional loan, and what are good uses for either?
    • How long are business loans for, and how can you maximize your cash flow?
    • How can I use this information to change my current business?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Show Notes:

    Bank Loans 101. This week, Hunt talks about how banks judge your business for loans and what to do to ensure you are prepared.

    • What items does a bank use to judge an applicant's creditworthiness?
    • What is the difference between an SBA and a conventional loan, and what are good uses for either?
    • How long are business loans for, and how can you maximize your cash flow?
    • How can I use this information to change my current business?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    f5a9110e-3859-4bf7-b73e-911afc8a7cfcThu, 17 Nov 2022 00:15:00 -040043:58falsebonus    We Are Paperless and Loving It! [THA 302]We Are Paperless and Loving It!Watch the Episode on YouTube Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon's previous episodes HERE Bill Hill, Mighty Auto Pro, Medina, OH. Bill's previous episodes HERE Aaron Woods, X-tra Mile Auto Care, Stillwater, OK. Listen to Aaron’s previous episodes HERE Key Talking Points
    • Committing to going digital through the struggles: Finding team members that are capable and can teach the rest of your staff to use the digital platforms so they can teach those who aren't so technologically savvy. Let your team members build the inspection, they are the ones doing it, and it will create ‘buy-in.’
    • For DVI's be sure to take pictures of positive items as well- use the green to sell the red
    • Equipment- consider tablets, wifi keyboards, wifi enabled Trac phones for each individual. Centrally located computers for teams to use to research. Phones can be put in pockets, take better pictures and break less frequently
    • It’s not a change of who you are and what you are doing- it’s an advancement and enhances your processes and procedures
    • Going paperless will challenge your weak workflow processes, and any holes in your workflow will begin to show. It is imperative that each shop establishes strong communication expectations on things such as returning parts, dispatching, inspections, parts lists, etc
    • 400% rule- keeping track of repairs not sold with a date to remind customers
    • It’s not a change of who you are and what you are doing- it’s an advancement and enhances your processes and procedures
    • Cloud-based storage for easy access (google drive for parts invoices, shop management systems for customer invoices & inspections)
    • Recruiting the younger generation with digital services
    • Colored key tags with invoice number– the paperless process starts here 

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    Watch the Episode on YouTube Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon's previous episodes HERE Bill Hill, Mighty Auto Pro, Medina, OH. Bill's previous episodes HERE Aaron Woods, X-tra Mile Auto Care, Stillwater, OK. Listen to Aaron’s previous episodes HERE Key Talking Points
    • Committing to going digital through the struggles: Finding team members that are capable and can teach the rest of your staff to use the digital platforms so they can teach those who aren't so technologically savvy. Let your team members build the inspection, they are the ones doing it, and it will create ‘buy-in.’
    • For DVI's be sure to take pictures of positive items as well- use the green to sell the red
    • Equipment- consider tablets, wifi keyboards, wifi enabled Trac phones for each individual. Centrally located computers for teams to use to research. Phones can be put in pockets, take better pictures and break less frequently
    • It’s not a change of who you are and what you are doing- it’s an advancement and enhances your processes and procedures
    • Going paperless will challenge your weak workflow processes, and any holes in your workflow will begin to show. It is imperative that each shop establishes strong communication expectations on things such as returning parts, dispatching, inspections, parts lists, etc
    • 400% rule- keeping track of repairs not sold with a date to remind customers
    • It’s not a change of who you are and what you are doing- it’s an advancement and enhances your processes and procedures
    • Cloud-based storage for easy access (google drive for parts invoices, shop management systems for customer invoices & inspections)
    • Recruiting the younger generation with digital services
    • Colored key tags with invoice number– the paperless process starts here 

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    d2b71386-6348-48ed-9f9d-19df0840aa8cThu, 17 Nov 2022 00:15:00 -040035:32falsefull302302    The Lead Technician with Jeff Barnes [E057] - Automotive Field TheoryThe Lead Technician with Jeff Barnes [E057] - Automotive Field Theory
  • Definitions of the Position
  • Plate Spinning
  • Processes
  • Leadership
  • Letting Technicians Fail

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Definitions of the Position
  • Plate Spinning
  • Processes
  • Leadership
  • Letting Technicians Fail

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    25549a77-856f-48b5-9a01-cc91918b7798Wed, 16 Nov 2022 00:15:00 -040053:55falsebonus    When is The Best Time to Plan Your Marketing? [E022] - The Auto Repair Marketing PodcastWhen is The Best Time to Plan Your Marketing? [E022] - The Auto Repair Marketing PodcastYou’ve heard the old saying that “failure to plan is planning to fail”, right? This is especially true when it comes to your marketing. Unfortunately, most shops have no plan, and it shows in their roller coaster revenues. But how do you plan it all out? Brian and Kim talk about exactly that in this episode of The Auto Repair Marketing Podcast.

    Talking Points

    • Failing to plan is planning to fail
    • What to plan
    • Looking back first
    • Looking ahead
    • Themes
    • Events
    • Ads
    • SEO Search Topics/Keywords & Phrases
    • When to plan
    • Annually
    • Quarterly
    • Monthly
    • How to plan
    • Block out time
    • Look at stats
    • Set goals
    • Backwards engineering
    • When/How to edit/pivot
    • Monthly
    • Quarterly 
    • Analyzing + Checking Stats/Performance

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    You’ve heard the old saying that “failure to plan is planning to fail”, right? This is especially true when it comes to your marketing. Unfortunately, most shops have no plan, and it shows in their roller coaster revenues. But how do you plan it all out? Brian and Kim talk about exactly that in this episode of The Auto Repair Marketing Podcast.

    Talking Points

    • Failing to plan is planning to fail
    • What to plan
    • Looking back first
    • Looking ahead
    • Themes
    • Events
    • Ads
    • SEO Search Topics/Keywords & Phrases
    • When to plan
    • Annually
    • Quarterly
    • Monthly
    • How to plan
    • Block out time
    • Look at stats
    • Set goals
    • Backwards engineering
    • When/How to edit/pivot
    • Monthly
    • Quarterly 
    • Analyzing + Checking Stats/Performance

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    a5e488b3-593b-42cc-abea-5158d578a970Wed, 16 Nov 2022 00:15:00 -040021:00falsebonus    Behind the Scenes: Hudson Family Trifecta Awards [RR 797]Behind the Scenes: Hudson Family Trifecta AwardsHERE Jason Rainey, Vice President, NAPA AutoCare. Jason's previous episodes HERE Joelle Pollak, Director of Sales and Marketing, NAPA AutoCare. Joelle's previous episodes HERE Kristi and Donnie Hudson, Troy Auto Care, Troy, MI. Kristi and Donnie's previous episodes HERE Key Talking Points
    • 2022 NAPA AutoCare Center of the Year
    • 2022 Female Shop of the Year
    • 2022 AAPEX Shop of the Year
    • Mentorship with Joelle has helped Kristi come out of her shell- two way street 
    • NAPA Business Development Group (BDG)- gives fellow shop owners facing the same challenges each and every day to get together and share strengths and weaknesses. Learn from each other with best practices. Save your strength, save your tools, save your funds, and put them into the community that supports you. Kristi was the only female in their BDG group in the beginning. She encouraged the wives to get involved. There are now 7 wives heavily involved in the day to day business of their husband’s shop.
    • Donnie and Kristi brought 24 of their leadership members to AAPEX 
    • Kristi’s goal is to get into schools, supply kids with the proper equipment
    • Kristi went to vocational school in automotive, graduated and worked as a lube tech at a gas station. She applied to a local community college, and her instructor said, “Sweetheart, you’re in the wrong room.” The school counselor and the dean all told her she needed to find a different career. Switched to EMT and firefighting, where she met Donnie, and eventually transitioned to working in the shop on the front counter and now runs her own shop.
    • Troy Auto Care has 7 females that work within the organization and 7 apprentices

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    HERE Jason Rainey, Vice President, NAPA AutoCare. Jason's previous episodes HERE Joelle Pollak, Director of Sales and Marketing, NAPA AutoCare. Joelle's previous episodes HERE Kristi and Donnie Hudson, Troy Auto Care, Troy, MI. Kristi and Donnie's previous episodes HERE Key Talking Points
    • 2022 NAPA AutoCare Center of the Year
    • 2022 Female Shop of the Year
    • 2022 AAPEX Shop of the Year
    • Mentorship with Joelle has helped Kristi come out of her shell- two way street 
    • NAPA Business Development Group (BDG)- gives fellow shop owners facing the same challenges each and every day to get together and share strengths and weaknesses. Learn from each other with best practices. Save your strength, save your tools, save your funds, and put them into the community that supports you. Kristi was the only female in their BDG group in the beginning. She encouraged the wives to get involved. There are now 7 wives heavily involved in the day to day business of their husband’s shop.
    • Donnie and Kristi brought 24 of their leadership members to AAPEX 
    • Kristi’s goal is to get into schools, supply kids with the proper equipment
    • Kristi went to vocational school in automotive, graduated and worked as a lube tech at a gas station. She applied to a local community college, and her instructor said, “Sweetheart, you’re in the wrong room.” The school counselor and the dean all told her she needed to find a different career. Switched to EMT and firefighting, where she met Donnie, and eventually transitioned to working in the shop on the front counter and now runs her own shop.
    • Troy Auto Care has 7 females that work within the organization and 7 apprentices

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    a0a7fefd-99aa-400f-a241-2df41ee66e5fTue, 15 Nov 2022 00:15:00 -040037:29falsefull797797    Year End Tasks! Looking Forward to 2023! [E086] - Chris Cotton Weekly BlitzYear End Tasks! Looking Forward to 2023! [E086] - Chris Cotton Weekly BlitzIt’s time to reflect on how this past year went; what did you accomplish? What fell through the cracks and why.

    After you’ve done that, It’s time to think about what you want to accomplish in 2023 and set things in motion to ensure you achieve those things.

    Also, time to think about year-end evaluations for all staff members.

    Are there people that don’t need to be on your staff? If so, don't carry those people into the new year. Also, don’t be afraid to let those people go now. It’s not ok to keep them on the payroll just because you feel bad about letting them go “during the holidays”

    Also, when was the last time you did a labor rate analysis? When was the last time you raised your labor rate and adjusted it and your parts matrix for inflation?

    Also, time to evaluate Job Descriptions/Employee Handbooks/Training Programs etc….

    Tax Planning---Have you been talking with your accountant all year and or been making quarterly payments on your taxes? If not, do you have money set aside to pay your taxes?

    Next, let’s talk about Compliance and give you a checklist of things to do for your business at the end of the year.

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    It’s time to reflect on how this past year went; what did you accomplish? What fell through the cracks and why.

    After you’ve done that, It’s time to think about what you want to accomplish in 2023 and set things in motion to ensure you achieve those things.

    Also, time to think about year-end evaluations for all staff members.

    Are there people that don’t need to be on your staff? If so, don't carry those people into the new year. Also, don’t be afraid to let those people go now. It’s not ok to keep them on the payroll just because you feel bad about letting them go “during the holidays”

    Also, when was the last time you did a labor rate analysis? When was the last time you raised your labor rate and adjusted it and your parts matrix for inflation?

    Also, time to evaluate Job Descriptions/Employee Handbooks/Training Programs etc….

    Tax Planning---Have you been talking with your accountant all year and or been making quarterly payments on your taxes? If not, do you have money set aside to pay your taxes?

    Next, let’s talk about Compliance and give you a checklist of things to do for your business at the end of the year.

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    62ad9d54-b3bb-419b-982c-304e1a99b8c0Mon, 14 Nov 2022 00:15:00 -040015:16falsebonus    The Internet Is Educating Your Customers…Shouldn’t You? – Keith Benline [AW 131]The Internet Is Educating Your Customers...Shouldn't You? - Keith Benline A+ Autocare, Poway, CA. Keith's previous episodes HERE

    Key Talking Points 

    • Getting into EVs- don’t wait to get into EVs 
    • “The internet is educating your customer”- reeducation of customers. Listen to your customer, and they will tell you what they have researched
    • The internet is non-threatening environment, and they will trust it above the customer bringing their car into the shop
    • Transparency of pricing on the website
    • “To be a successful owner, you must think like a customer”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>     A+ Autocare, Poway, CA. Keith's previous episodes HERE

    Key Talking Points 

    • Getting into EVs- don’t wait to get into EVs 
    • “The internet is educating your customer”- reeducation of customers. Listen to your customer, and they will tell you what they have researched
    • The internet is non-threatening environment, and they will trust it above the customer bringing their car into the shop
    • Transparency of pricing on the website
    • “To be a successful owner, you must think like a customer”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    d7a156bd-1735-4797-be73-5a76c12cb13eSat, 12 Nov 2022 12:22:00 -040026:15falsefull131131    Fixing Fuel Pump Comebacks – Malcolm Sissmore [RR 796]Fixing Fuel Pump Comebacks - Malcolm SissmoreHERE Key Talking Points
    • Want a Delphi Fuel Tank Cleaning Tool? Delphi Technologies, a brand of BorgWarner, is offering free samples of their cleaning tool. Supplies are limited, so request one today by emailing:  internalcommunications.aftermarket@borgwarner.com
    • There are 65 million work trucks on the road in the United States and Canada- a lot of work trucks have been worked hard with the fleet during the past 2 years
    • “All around the work truck” with Delphi Technologies
    • Most fleets are less than four vehicles 
    • We often have to think about the aftermarket part of that. Is it going to be a rebuildable part? Is it gonna be a part that as intellectual property is not available to be sold in the aftermarket? How do we make sure that it's gonna be available when that vehicle comes out of warranty?
    • The fuel being put in your gas tank today is different than it was 10 years ago
    • Emission coil for Volkswagon- created a bent in the coil so that the pressure would come up and out and not unseat the coil  
    • Looking at the failure rates by product category. And starting to predict, what does that look like?
    • 80% of the failures have been caused by contamination in the fuel tank. 
    • Delphi Technologies has designed a tool that is about 15 inches long and has a swiveling head on the end that has three magnets built into it. It has a replaceable cloth that you put on that. You take this tool, and you drop it straight down into the tank, and you push it around edge to edge, and if there are metal particles stuck to that magnet, your tank is contaminated
    • Borg Warner purchased Delphi 2 years ago
    • Fleet telematics

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    HERE Key Talking Points
    • Want a Delphi Fuel Tank Cleaning Tool? Delphi Technologies, a brand of BorgWarner, is offering free samples of their cleaning tool. Supplies are limited, so request one today by emailing:  internalcommunications.aftermarket@borgwarner.com
    • There are 65 million work trucks on the road in the United States and Canada- a lot of work trucks have been worked hard with the fleet during the past 2 years
    • “All around the work truck” with Delphi Technologies
    • Most fleets are less than four vehicles 
    • We often have to think about the aftermarket part of that. Is it going to be a rebuildable part? Is it gonna be a part that as intellectual property is not available to be sold in the aftermarket? How do we make sure that it's gonna be available when that vehicle comes out of warranty?
    • The fuel being put in your gas tank today is different than it was 10 years ago
    • Emission coil for Volkswagon- created a bent in the coil so that the pressure would come up and out and not unseat the coil  
    • Looking at the failure rates by product category. And starting to predict, what does that look like?
    • 80% of the failures have been caused by contamination in the fuel tank. 
    • Delphi Technologies has designed a tool that is about 15 inches long and has a swiveling head on the end that has three magnets built into it. It has a replaceable cloth that you put on that. You take this tool, and you drop it straight down into the tank, and you push it around edge to edge, and if there are metal particles stuck to that magnet, your tank is contaminated
    • Borg Warner purchased Delphi 2 years ago
    • Fleet telematics

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    7c3b8646-fa48-48d2-9898-06541de6f537Fri, 11 Nov 2022 00:15:00 -040031:55falsefull796796    The Federal Reserve Explained [E039] - Business By The NumbersThe Federal Reserve Explained [E039] - Business By The NumbersThe Federal Reserve Explained. This week, Hunt talks about what is the Federal Reserve is and how they affect your finances.

    • What are the basic principles that allow a market to set a price?

    • How does the Federal Reserve use interest rates to change the spending patterns of consumers?

    • How do these swings in interest rates effect your customers and your business?

    • How long will this last, and will it get better or worse in the next 12 months?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    The Federal Reserve Explained. This week, Hunt talks about what is the Federal Reserve is and how they affect your finances.

    • What are the basic principles that allow a market to set a price?

    • How does the Federal Reserve use interest rates to change the spending patterns of consumers?

    • How do these swings in interest rates effect your customers and your business?

    • How long will this last, and will it get better or worse in the next 12 months?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    fedebfdd-3669-474a-a301-cc1978446455Thu, 10 Nov 2022 00:15:00 -040023:47falsebonus    Service Advisor Pay Plans [THA 301]Service Advisor Pay PlansHow many jobs do your service advisors have? Who covers when you are short-handed? How many technicians per advisor do you have? Are you using technology and systems to a service advisor’s advantage? How clear are your objectives to everyone in the shop? What are some different pay plan options?  Watch the Episode on YouTube Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Bryan Kelley, Valley Automotive Repair & Electric, Covington, WA. Bryan’s previous episodes HERE. Jeff Grassman, Carsmart Auto Service, Sumner, WA. Jeff's previous episodes HERE Dave Kusa, owner of AutoTrend Diagnostics in Campbell, CA. Listen to Dave’s other episodes HERE. Key Talking Points
    • Service advisor ranked 5th or 6th most stressful job- how many jobs do your service advisors have? Who covers when you are short-handed? How many techs per advisor?
    • Are you using technology and systems to a service advisor’s advantage?
    • How clear are your objectives to everyone in the shop?
    • Building a model with everyone involved and everyone wins- 360-degree view with transparency with the numbers of the business
    • What is your culture? Hiding numbers?
    • It is about the money, but it’s not about the money- the incentive is to motivate and not ‘just enough to get by,’ and it has to be customizable based on their level. The plan has to have a direction.
    • Ask a mentor, coach, peer
    • Incentivizing the behavior- it has to be attainable
    • Future for advisors? Self-check in? Will they be needed?
    • Other compensations, no weekends? Hours of operation M-F? Lunch break schedule? Vacation time? Medical/dental cost paid by the employer? 
    • If you have a family culture, what about the kids or spouse? College fund? Spouse bonus?

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    How many jobs do your service advisors have? Who covers when you are short-handed? How many technicians per advisor do you have? Are you using technology and systems to a service advisor’s advantage? How clear are your objectives to everyone in the shop? What are some different pay plan options?  Watch the Episode on YouTube Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Bryan Kelley, Valley Automotive Repair & Electric, Covington, WA. Bryan’s previous episodes HERE. Jeff Grassman, Carsmart Auto Service, Sumner, WA. Jeff's previous episodes HERE Dave Kusa, owner of AutoTrend Diagnostics in Campbell, CA. Listen to Dave’s other episodes HERE. Key Talking Points
    • Service advisor ranked 5th or 6th most stressful job- how many jobs do your service advisors have? Who covers when you are short-handed? How many techs per advisor?
    • Are you using technology and systems to a service advisor’s advantage?
    • How clear are your objectives to everyone in the shop?
    • Building a model with everyone involved and everyone wins- 360-degree view with transparency with the numbers of the business
    • What is your culture? Hiding numbers?
    • It is about the money, but it’s not about the money- the incentive is to motivate and not ‘just enough to get by,’ and it has to be customizable based on their level. The plan has to have a direction.
    • Ask a mentor, coach, peer
    • Incentivizing the behavior- it has to be attainable
    • Future for advisors? Self-check in? Will they be needed?
    • Other compensations, no weekends? Hours of operation M-F? Lunch break schedule? Vacation time? Medical/dental cost paid by the employer? 
    • If you have a family culture, what about the kids or spouse? College fund? Spouse bonus?

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    4a35061d-fd6a-44bb-b0da-c6c14a9b688cThu, 10 Nov 2022 00:15:00 -040051:06falsefull301301    Stories of Forgiveness with Bryan Pollock and Paul Danner [E056] - Automotive Field TheoryStories of Forgiveness with Bryan Pollock and Paul Danner [E056] - Automotive Field Theory
  • Getting Blindsided
  • Keeping a Level Head
  • Shielding Children
  • The Power of Forgiving
  • The Reward Forgiving Can Grant

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Getting Blindsided
  • Keeping a Level Head
  • Shielding Children
  • The Power of Forgiving
  • The Reward Forgiving Can Grant

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    f12706a6-8390-4ffb-be0e-f9cf96ef1d04Wed, 09 Nov 2022 00:15:00 -040001:05:58falsebonus    Can Company Culture Have Anything To Do With Marketing? [E021] - The Auto Repair Marketing PodcastCan Company Culture Have Anything To Do With Marketing? [E021] - The Auto Repair Marketing PodcastAren’t core values something you just hang on your wall and forget about? That’s how I used to feel about them until I had an enlightening. Core values and culture spread throughout your organization - even into your marketing. Kim and I have a conversation about marketing, culture, and core values in this episode. We hope you’ll listen in!

    Talking Points

    • Mission. Vision. Values. Everyone talks about them, but not everyone lives them.
    • If you have them - 
    • can you recite them? 
    • Does your team know them - by heart? 
    • Are they so much a part of your company that your customers know them?
    • We were that company. Had them but they lived in a Google Doc or in a frame on the wall that people just walked past. 
    • How we developed our core values.
    • Where are they?
    • On the wall
    • Throughout our website, social, and other marketing
    • On our careers page, interviews, etc
    • In our onboarding
    • In our daily conversations
    • Reviews, Check-ins, Staff Meetings
    • Shieldys 
    • We live them. They’re in us. 

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    Aren’t core values something you just hang on your wall and forget about? That’s how I used to feel about them until I had an enlightening. Core values and culture spread throughout your organization - even into your marketing. Kim and I have a conversation about marketing, culture, and core values in this episode. We hope you’ll listen in!

    Talking Points

    • Mission. Vision. Values. Everyone talks about them, but not everyone lives them.
    • If you have them - 
    • can you recite them? 
    • Does your team know them - by heart? 
    • Are they so much a part of your company that your customers know them?
    • We were that company. Had them but they lived in a Google Doc or in a frame on the wall that people just walked past. 
    • How we developed our core values.
    • Where are they?
    • On the wall
    • Throughout our website, social, and other marketing
    • On our careers page, interviews, etc
    • In our onboarding
    • In our daily conversations
    • Reviews, Check-ins, Staff Meetings
    • Shieldys 
    • We live them. They’re in us. 

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    34eab99d-b64d-403c-9ed0-caede8f0f41bWed, 09 Nov 2022 00:15:00 -040029:14falsebonus    The Benefits of Purchasing EV’s For Tenured Technicians – Bill Nalu [RR 795]The Benefits of Purchasing EV's For Tenured TechniciansInterstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE. Key Talking Points
    • Bill is purchasing 2 EV vehicles for his two technicians- financing the car for 6 years, and when last payment is done he will hand the title to them
    • The cost of gasoline- Bill started giving his employees $75 per month to offset the cost 
    • How are you going to keep yourself ahead of the curve with the rest of the industry?
    • Golden Handcuffs- there's nothing more repelling in the relationship than somebody that you feel is trying to keep in their relationship against your will
    • Employer retention- continue to have conversations with your employees about their future with the business    
    • Charging stations (less than 1% of stations are in Michigan)- reach out and collaborate with your local power company.
    • Load sharing- distributing power depending on how many vehicles are plugged in.

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE. Key Talking Points
    • Bill is purchasing 2 EV vehicles for his two technicians- financing the car for 6 years, and when last payment is done he will hand the title to them
    • The cost of gasoline- Bill started giving his employees $75 per month to offset the cost 
    • How are you going to keep yourself ahead of the curve with the rest of the industry?
    • Golden Handcuffs- there's nothing more repelling in the relationship than somebody that you feel is trying to keep in their relationship against your will
    • Employer retention- continue to have conversations with your employees about their future with the business    
    • Charging stations (less than 1% of stations are in Michigan)- reach out and collaborate with your local power company.
    • Load sharing- distributing power depending on how many vehicles are plugged in.

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    27465759-65e8-4049-9dbd-3e919681df0fTue, 08 Nov 2022 00:15:00 -040038:21falsefull795795    Building a Great Mentorship Program in YOUR Auto Repair Business [E085] - Chris Cotton Weekly BlitzBuilding a Great Mentorship Program in YOUR Auto Repair Business [E085] - Chris Cotton Weekly BlitzMentorship programs are a highly effective method of employee development. When done well, promoting mentorship within organizations can have a real positive impact. In fact, 88% of mentors and mentees agree that their productivity increased due to their mentoring experience.

    Let’s look at what makes mentorship programs successful and how you can set up a great mentoring program at your organization.

    Mentorship programs are structured learning relationships set up within an organization. They aim to provide employees with guidance from other employees with specific skills and knowledge.

    Types of mentorship programs

    Why mentorship programs are so important

    How to create a successful mentorship program

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    Mentorship programs are a highly effective method of employee development. When done well, promoting mentorship within organizations can have a real positive impact. In fact, 88% of mentors and mentees agree that their productivity increased due to their mentoring experience.

    Let’s look at what makes mentorship programs successful and how you can set up a great mentoring program at your organization.

    Mentorship programs are structured learning relationships set up within an organization. They aim to provide employees with guidance from other employees with specific skills and knowledge.

    Types of mentorship programs

    Why mentorship programs are so important

    How to create a successful mentorship program

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    be67ea88-de05-4358-a63b-ed79e7fc2f67Mon, 07 Nov 2022 00:15:00 -040023:16falsebonus    Demeny Pollitt Lists Her Labor Rates and Menu Prices On Website [AW 130]Demeny Pollitt Lists Her Labor Rates and Menu Prices On WebsiteHERE Demeny Pollitt, Girlington Garage, South Burlington, VT.

    Key Talking Points 

    • Lists labor rate and prices on website
    • Menu board in the shop also lists prices
    • Be transparent- customers know what to expect 
    • Experiences as a woman getting car repairs- unfortunate situations occurred. Wanted to go to a woman technician and realized other women probably felt the same. Wanted to open her own shop where women and men didn’t feel like they were getting ‘ripped off’  
    • Went to school to be a technician- gets bored easily and wanted an engaging career. 
    • Took a local women's small business startup course
    • Opened for 13 years- hired business coach 3 years ago. Felt close to being done after 10 years and needed support in a business coach. Hired a manager to run the day-to-day. 
    • Looks outside of the automotive industry for hires- hospitality

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    HERE Demeny Pollitt, Girlington Garage, South Burlington, VT.

    Key Talking Points 

    • Lists labor rate and prices on website
    • Menu board in the shop also lists prices
    • Be transparent- customers know what to expect 
    • Experiences as a woman getting car repairs- unfortunate situations occurred. Wanted to go to a woman technician and realized other women probably felt the same. Wanted to open her own shop where women and men didn’t feel like they were getting ‘ripped off’  
    • Went to school to be a technician- gets bored easily and wanted an engaging career. 
    • Took a local women's small business startup course
    • Opened for 13 years- hired business coach 3 years ago. Felt close to being done after 10 years and needed support in a business coach. Hired a manager to run the day-to-day. 
    • Looks outside of the automotive industry for hires- hospitality

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    30a4e88d-2a5c-4c87-9e18-263dd027fb21Sat, 05 Nov 2022 00:15:00 -040022:01falsefull130130    Leverage Your DVI and Drive More Revenue – Craig O’Neill [RR 794]Leverage Your DVI and Drive More Revenue - Craig O’Neill [RR 794]Autotextme.com. Listen to Craig’s previous episodes HERE  Key Talking Points
    • DVI is a data collection tool- ‘digital’ is the mode, and the data is the least important piece; it’s about the customers that are driving the car that is the most important part. What is their use of the vehicle? 
    • What is your communication training for advisors? Level 1 is basic customer information, Level 2 is transactional data about the vehicle, Level 3 is relationship building with listening and asking open-ended questions. 
    • Failure- processes and procedures, top-down support, data
    • DVI as a part of your CRM (Client Relations Management)- CRM has three main components, orientation, information (subject to availability, quality, depth ... this is where DVI's are in this format, and configuration (structures incentives and controls)
    • Performing inspections is NOT what drives more revenue.
    • 300% rule- 100% of vehicles get inspected, 100% of the findings get estimated, 100% of estimated items get presented to the customer

      Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    Autotextme.com. Listen to Craig’s previous episodes HERE  Key Talking Points
    • DVI is a data collection tool- ‘digital’ is the mode, and the data is the least important piece; it’s about the customers that are driving the car that is the most important part. What is their use of the vehicle? 
    • What is your communication training for advisors? Level 1 is basic customer information, Level 2 is transactional data about the vehicle, Level 3 is relationship building with listening and asking open-ended questions. 
    • Failure- processes and procedures, top-down support, data
    • DVI as a part of your CRM (Client Relations Management)- CRM has three main components, orientation, information (subject to availability, quality, depth ... this is where DVI's are in this format, and configuration (structures incentives and controls)
    • Performing inspections is NOT what drives more revenue.
    • 300% rule- 100% of vehicles get inspected, 100% of the findings get estimated, 100% of estimated items get presented to the customer

      Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    8a363ec6-2bcc-42b9-b008-8cb980b9292cFri, 04 Nov 2022 00:15:00 -040037:45falsefull794794    Tech Pay Plans [E038] - Business By The NumbersTech Pay Plans [E038] - Business By The NumbersTech Pay Plans. This week Hunt dives deep into the different kind of pay plans and what sets them apart.

    • Is flat rate the devil and should be banned or is the only way that you should be paying your techs?

    • Are you able to properly motivate hourly employees?

    • Why is it so important to make a pay plan that is easy to understand?

    • How can you know if a team based bonus plan makes work for your shop?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Tech Pay Plans. This week Hunt dives deep into the different kind of pay plans and what sets them apart.

    • Is flat rate the devil and should be banned or is the only way that you should be paying your techs?

    • Are you able to properly motivate hourly employees?

    • Why is it so important to make a pay plan that is easy to understand?

    • How can you know if a team based bonus plan makes work for your shop?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    d8d9b0aa-8607-4871-968d-c152d6589b0bThu, 03 Nov 2022 00:15:00 -040050:02falsebonus    Dave Ramsey Financial Program [THA 300]Dave Ramsey Financial ProgramWatch the Episode on YouTube John Gustafson, Gustafson Brothers, Huntington Beach, CA. John’s previous episodes HERE Russell Crosby, Russ’s Wrench Auto Repair, Clinton, NJ. Russ’s previous episodes HERE Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Listen to Shawn’s previous episodes HERE Key Talking Points
    • Orientation at John's shop- offer to sponsor each team member’s membership in the Dave Ramsey personal financial series if they choose to participate. John also offers whiteboard sessions to team members or groups of team members on Business Math and another session on Personal Math. The personal math includes the team member on the whiteboard listing their assets, liabilities, after-tax spendable income, expenses, cash flow either pos or neg, 6-month reserve, and investment savings buckets.
    • Mentor/mentee thought process- the owner is the mentor
    • Lunch and learn with financial advisors, mortgage broker etc
    • $100 a month invested at 25 years old, by the time you retire it will be about 1,000,000
    • Getting the partner/spouse involved is key
    • Transparency with business financial numbers
    • Employees sharing with others how the Dave Ramsey Progam has helped
    • The stress that is lifted when you can create your budget to be workable
    • Social media impact- keeping up with the jones’
    • Getting ahead of debt with the debt snowball- paying off debt in order of smallest to largest. When the small debt is paid in full, you roll the minimum payment you were making on that debt into the next smallest debt payment
    • Educating the younger generation- setting their future in a positive direction

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    Watch the Episode on YouTube John Gustafson, Gustafson Brothers, Huntington Beach, CA. John’s previous episodes HERE Russell Crosby, Russ’s Wrench Auto Repair, Clinton, NJ. Russ’s previous episodes HERE Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Listen to Shawn’s previous episodes HERE Key Talking Points
    • Orientation at John's shop- offer to sponsor each team member’s membership in the Dave Ramsey personal financial series if they choose to participate. John also offers whiteboard sessions to team members or groups of team members on Business Math and another session on Personal Math. The personal math includes the team member on the whiteboard listing their assets, liabilities, after-tax spendable income, expenses, cash flow either pos or neg, 6-month reserve, and investment savings buckets.
    • Mentor/mentee thought process- the owner is the mentor
    • Lunch and learn with financial advisors, mortgage broker etc
    • $100 a month invested at 25 years old, by the time you retire it will be about 1,000,000
    • Getting the partner/spouse involved is key
    • Transparency with business financial numbers
    • Employees sharing with others how the Dave Ramsey Progam has helped
    • The stress that is lifted when you can create your budget to be workable
    • Social media impact- keeping up with the jones’
    • Getting ahead of debt with the debt snowball- paying off debt in order of smallest to largest. When the small debt is paid in full, you roll the minimum payment you were making on that debt into the next smallest debt payment
    • Educating the younger generation- setting their future in a positive direction

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    117261ee-e60f-4435-9dba-7338eebce2d8Thu, 03 Nov 2022 00:15:00 -040040:07falsefull300300    Time [E055] - Automotive Field TheoryTime [E055] - Automotive Field Theory* AAPEX Technician of the Year

    * Article for AAPEX Magazine

    * Value of Time

    * ...maybe a little physics of time...

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    * AAPEX Technician of the Year

    * Article for AAPEX Magazine

    * Value of Time

    * ...maybe a little physics of time...

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    1e1aef63-4ad5-45be-b6d9-887ebbba0c46Wed, 02 Nov 2022 00:15:00 -040027:37falsebonus    One Thing We’d Implement Immediately If We Still Had Our Shop [E020] - The Auto Repair Marketing PodcastOne Thing We’d Implement Immediately If We Still Had Our Shop [E020] - The Auto Repair Marketing PodcastThere’s no lack of discussion about this topic throughout the Aftermarket Radio Network, but it’s made such an impact on our business that we have to add in our thoughts. The thing that we’d implement… is EOS. The Entrepreneurial Operating System. EOS will fix nearly any problem in your business, and we’ll never run another business without it. Listen to hear why we’re so passionate about it!

    Talking Points

    • EOS: Entrepreneurial Operating System
    • Core Values, Vision, 3 Year & 1 Year Goals, 10-Year, 
    • L10, Departmental L10’s, Operational L10
    • Firefighting, no more. 
    • Can’t go on vacation? 
    • EOS sets a plan, process and a place to look to and achieve. It empowers people. It creates team camaraderie and company culture. 
    • How would we see EOS working in a shop? 
    • Leadership
    • Front of House (service advisors, customer service)
    • Back of House (techs, parts, tools)
    • Lots of shops are EOS Shops! Check out Barry Barrett (former shop owner, Sales Trainer, and EOS Implementor) on the ARN with Carm! 

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Lagniappe (Books, Links, Other Podcasts, etc)


    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    There’s no lack of discussion about this topic throughout the Aftermarket Radio Network, but it’s made such an impact on our business that we have to add in our thoughts. The thing that we’d implement… is EOS. The Entrepreneurial Operating System. EOS will fix nearly any problem in your business, and we’ll never run another business without it. Listen to hear why we’re so passionate about it!

    Talking Points

    • EOS: Entrepreneurial Operating System
    • Core Values, Vision, 3 Year & 1 Year Goals, 10-Year, 
    • L10, Departmental L10’s, Operational L10
    • Firefighting, no more. 
    • Can’t go on vacation? 
    • EOS sets a plan, process and a place to look to and achieve. It empowers people. It creates team camaraderie and company culture. 
    • How would we see EOS working in a shop? 
    • Leadership
    • Front of House (service advisors, customer service)
    • Back of House (techs, parts, tools)
    • Lots of shops are EOS Shops! Check out Barry Barrett (former shop owner, Sales Trainer, and EOS Implementor) on the ARN with Carm! 

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Lagniappe (Books, Links, Other Podcasts, etc)


    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    a5f8ab4e-2ba5-4c9d-88b2-fb359d432a92Wed, 02 Nov 2022 00:15:00 -040020:53falsebonus    Google Reviews: New Value From the Words Used [RR 793]Google Reviews: New Value From the Words UsedWe are with Jimmy Lea from Kukui at ASTE 2022 with another important Google Update. We are always keeping you in the know as it relates to mother Google. Google is now giving more credibility and weight to customer reviews. It goes beyond their ranked star review and dives into what they wrote, word for word, literally. What does that mean for your shop? Jimmy Lea, KUKUI Evangelist. Listen to Jimmy’s previous episodes HERE Key Talking Points
    • The Google algorithms have  changed, and now they are giving more credibility and more weight to customer reviews
    • Be an open book when we're asking for our reviews. You want five stars, but you also need three, two, and one in order to get the ranking right. Customers want to know how you handle mistakes. Recent reviews show a customer what they will expect. 
    • The good and the bad of Google Reviews are once you go on and leave a Google Review when you come back, you can revise the review, but you can't leave another standalone review
    • The about us page is so important. You must have employee testimonials, customer testimonials, and what makes your shop unique
    •  Do short videos on your about page from the customers and technicians
    • The power of blogs. Google gives more credibility to the blog, and they  need to be consistent

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    We are with Jimmy Lea from Kukui at ASTE 2022 with another important Google Update. We are always keeping you in the know as it relates to mother Google. Google is now giving more credibility and weight to customer reviews. It goes beyond their ranked star review and dives into what they wrote, word for word, literally. What does that mean for your shop? Jimmy Lea, KUKUI Evangelist. Listen to Jimmy’s previous episodes HERE Key Talking Points
    • The Google algorithms have  changed, and now they are giving more credibility and more weight to customer reviews
    • Be an open book when we're asking for our reviews. You want five stars, but you also need three, two, and one in order to get the ranking right. Customers want to know how you handle mistakes. Recent reviews show a customer what they will expect. 
    • The good and the bad of Google Reviews are once you go on and leave a Google Review when you come back, you can revise the review, but you can't leave another standalone review
    • The about us page is so important. You must have employee testimonials, customer testimonials, and what makes your shop unique
    •  Do short videos on your about page from the customers and technicians
    • The power of blogs. Google gives more credibility to the blog, and they  need to be consistent

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    77fd6b91-87c0-46cc-85d1-905ac0f16305Tue, 01 Nov 2022 00:15:00 -040030:23falsefull793793    Pride of Ownership, Building Company Pride [E084] - Chris Cotton Weekly BlitzPride of Ownership, Building Company Pride [E084] - Chris Cotton Weekly BlitzWhat exactly does the term ownership really say to us when we see it describe a house that's currently on the market and being sold? Well, to me, it means that the individuals living there had been proud to have been home owners and once you see the house, you'll realize how proud they really were.

    So, when someone says that a house shows "pride in ownership," we know that the homeowner has taken great care to maintain their house. Such as making sure that things are fixed as soon as they break, as opposed to years later when everything has begun to fall apart.

    1. Satisfaction And Engagement

    2. Satisfaction With Leaders:

    3. A General Sense Of Fairness In The Organization

    4. The Organization Is A Good Corporate Citizen:

    5. Career Success, Growth And Development:

    Having a strong sense of pride in the organization you work for may seem trivial, but it can do much to impact bottom-line results. Proud employees are less likely to quit, more likely to recommend the organization as a good place to work, and often do an excellent job of marketing company products to others. You’ll also be hearing a lot less of the infamous and telling statement, “It’s not in my job description.”

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    What exactly does the term ownership really say to us when we see it describe a house that's currently on the market and being sold? Well, to me, it means that the individuals living there had been proud to have been home owners and once you see the house, you'll realize how proud they really were.

    So, when someone says that a house shows "pride in ownership," we know that the homeowner has taken great care to maintain their house. Such as making sure that things are fixed as soon as they break, as opposed to years later when everything has begun to fall apart.

    1. Satisfaction And Engagement

    2. Satisfaction With Leaders:

    3. A General Sense Of Fairness In The Organization

    4. The Organization Is A Good Corporate Citizen:

    5. Career Success, Growth And Development:

    Having a strong sense of pride in the organization you work for may seem trivial, but it can do much to impact bottom-line results. Proud employees are less likely to quit, more likely to recommend the organization as a good place to work, and often do an excellent job of marketing company products to others. You’ll also be hearing a lot less of the infamous and telling statement, “It’s not in my job description.”

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    7b78d26f-4585-45b4-8807-536c4c2c3a61Mon, 31 Oct 2022 00:15:00 -040020:46falsebonus    “I Did Not Know!” – In the Bays with Tracy Capriotto [AW 129]"I Did Not Know!" - In the Bays with Tracy CapriottoWatch on YouTube

    Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE

    Key Talking Points 

    • Maintenance service vs oil change
    • Why oil changes are important
    • How to change the oil
    • Checking tires

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch on YouTube

    Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE

    Key Talking Points 

    • Maintenance service vs oil change
    • Why oil changes are important
    • How to change the oil
    • Checking tires

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    a7d15b48-7011-451f-96bc-f9e67fd72523Sat, 29 Oct 2022 00:15:00 -040021:13falsefull129129    Is Your Business Drowning? – John Burkhauser [RR 792]Is Your Business Drowning? – John BurkhauserDo you spend your work day putting out fires left and right, but you still make it through the day? Are you treading with your head just above the water, metaphorically gasping for air? Have you been there for so long that you don’t even realize your business is slowly drowning you? Together with my guest John Burkhauser, Director of Education at Bolton Technology, we tackle the gasping for air issue. John Burkhauser, Director of Education at Bolton Technology. Listen to John's previous episodes HERE Key Talking Points
    • Drowning- panicking and putting out fires but still making it through the day. Will they reach for the ‘pole’ for extraction? They still need to grab it, but if they stop what they are doing, they will go ‘underwater.’
    • Don't be afraid to swallow some water
    • Slow down to speed up
    • The only obstacle in your way is yourself- face your fears and move past them

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    Do you spend your work day putting out fires left and right, but you still make it through the day? Are you treading with your head just above the water, metaphorically gasping for air? Have you been there for so long that you don’t even realize your business is slowly drowning you? Together with my guest John Burkhauser, Director of Education at Bolton Technology, we tackle the gasping for air issue. John Burkhauser, Director of Education at Bolton Technology. Listen to John's previous episodes HERE Key Talking Points
    • Drowning- panicking and putting out fires but still making it through the day. Will they reach for the ‘pole’ for extraction? They still need to grab it, but if they stop what they are doing, they will go ‘underwater.’
    • Don't be afraid to swallow some water
    • Slow down to speed up
    • The only obstacle in your way is yourself- face your fears and move past them

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    e365fac9-328f-4f60-a1d2-c308188bbeceFri, 28 Oct 2022 00:15:00 -040028:40falsefull792792    Personal Finance and Investing with Andy Bizub [E037] - Business By The NumbersPersonal Finance and Investing with Andy Bizub [E037] - Business By The NumbersPersonal Finance and Investing with Andy Bizub. This week Hunt is joined by Andy Bizub of Midwest Performance Cars to talk everything personal finance and investing.

    • What are the big mistakes people make with their personal investing that can jeopardize liquidity and retirements?

    • What should you be looking for an average return on your investment portfolio?

    • Why is liquidity in your investments so important?

    • What is on the horizon in the overall economy and how should that effect your investing strategies if at all?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Personal Finance and Investing with Andy Bizub. This week Hunt is joined by Andy Bizub of Midwest Performance Cars to talk everything personal finance and investing.

    • What are the big mistakes people make with their personal investing that can jeopardize liquidity and retirements?

    • What should you be looking for an average return on your investment portfolio?

    • Why is liquidity in your investments so important?

    • What is on the horizon in the overall economy and how should that effect your investing strategies if at all?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    ba7269da-eed3-4d71-aa98-6926e1d9bf18Thu, 27 Oct 2022 00:15:00 -040051:32falsebonus    Differentiate with Video [THA 299]Differentiate with VideoThey say a picture is worth a thousand words, but what about video? Video content has taken our world by storm, and if you’re not doing videos for your shop, you are behind. Keep listening to find out how to differentiate yourself from other shops using authentic stories from your customers and employees. Watch the Episode on YouTube Patrick Egan, Spark Interactive Karim Morsli, Winkler Automotive Service, Gaithersburg, MD. Listen to Karim's previous episodes HERE Eric Sevim, A Plus Japanese Auto Repair, San Carlos, CA. Key Talking Points
    • The importance of using video on your careers page and in recruiting efforts to let prospective new hires hear straight from your current team why it's the best place to work and why they should work there too.
    • Creates familiarity before a customer walks into your shop- creating bonds of trust 
    • Content that is available and working for you 24 hours a day
    • Let your passion show in the video
    • Make a list of your songbird customers to be involved in the video and ask customers that are dropping off (in the morning)
    • Videos are sharable with family and friends and help promote your business 

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    They say a picture is worth a thousand words, but what about video? Video content has taken our world by storm, and if you’re not doing videos for your shop, you are behind. Keep listening to find out how to differentiate yourself from other shops using authentic stories from your customers and employees. Watch the Episode on YouTube Patrick Egan, Spark Interactive Karim Morsli, Winkler Automotive Service, Gaithersburg, MD. Listen to Karim's previous episodes HERE Eric Sevim, A Plus Japanese Auto Repair, San Carlos, CA. Key Talking Points
    • The importance of using video on your careers page and in recruiting efforts to let prospective new hires hear straight from your current team why it's the best place to work and why they should work there too.
    • Creates familiarity before a customer walks into your shop- creating bonds of trust 
    • Content that is available and working for you 24 hours a day
    • Let your passion show in the video
    • Make a list of your songbird customers to be involved in the video and ask customers that are dropping off (in the morning)
    • Videos are sharable with family and friends and help promote your business 

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    29cca3ac-f8f0-4de3-8fb5-ded08a5b37b0Thu, 27 Oct 2022 00:15:00 -040033:15falsefull299299    Thermal Imaging Cameras with Tanner Brandt [E054] - Automotive Field TheoryThermal Imaging Cameras with Tanner Brandt [E054] - Automotive Field Theory
  • Cameras We're Using
  • Important TIC specs
  • Common Uses for TICs
  • Not so Common Uses for TICs

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Cameras We're Using
  • Important TIC specs
  • Common Uses for TICs
  • Not so Common Uses for TICs

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    d739e0da-8378-429c-b430-50710c069f26Wed, 26 Oct 2022 00:15:00 -040054:06falsebonus    Nominating + Applying for Awards [E019] - The Auto Repair Marketing PodcastNominating + Applying for Awards [E019] - The Auto Repair Marketing PodcastThe number of awards available for auto repair shops to apply for can be overwhelming, but very few shops actually apply for them. Recognition for your shop or your staff brings many opportunities for marketing, showing appreciation, and more. Savvy shop owners will prioritize getting these awards, Listen as Kim and Brian talk about why.

    Talking Points

    • Every year there are multiple opportunities to take advantage of awards and scholarships. 
    • VISION (MWACA)
    • ASOG
    • AAPEX (AUTO CARE ASSOCIATION)
    • WOMEN IN AUTO CARE
    • Why nominate yourself?
    • You need help
    • You do not have the budget to attend
    • You want to show your team you are not afraid or too proud to take advantage of the offerings available
    • Why nominate others?
    • It’s the right thing to do.
    • It fits into your core values.
    • You want to recognize others for their contributions.
    • How to prep?
    • Start NOW. Start collecting the right types of information. 
    • Photos
    • Videos
    • Testimonials
    • Know your numbers
    • Add all these to a Google Folder
    • Pay attention to the awards/scholarships available throughout the year so you can be ready next time.
    • You win. Now what?
    • Tell the world.
    • Don’t be too proud not to. 
    • Share the great news.
    • Social
    • Write a blog about what it means to you
    • Do a video sharing your gratitude/thanks
    • Put it on display
    • Celebrate with your team
    • Write a press release

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    The number of awards available for auto repair shops to apply for can be overwhelming, but very few shops actually apply for them. Recognition for your shop or your staff brings many opportunities for marketing, showing appreciation, and more. Savvy shop owners will prioritize getting these awards, Listen as Kim and Brian talk about why.

    Talking Points

    • Every year there are multiple opportunities to take advantage of awards and scholarships. 
    • VISION (MWACA)
    • ASOG
    • AAPEX (AUTO CARE ASSOCIATION)
    • WOMEN IN AUTO CARE
    • Why nominate yourself?
    • You need help
    • You do not have the budget to attend
    • You want to show your team you are not afraid or too proud to take advantage of the offerings available
    • Why nominate others?
    • It’s the right thing to do.
    • It fits into your core values.
    • You want to recognize others for their contributions.
    • How to prep?
    • Start NOW. Start collecting the right types of information. 
    • Photos
    • Videos
    • Testimonials
    • Know your numbers
    • Add all these to a Google Folder
    • Pay attention to the awards/scholarships available throughout the year so you can be ready next time.
    • You win. Now what?
    • Tell the world.
    • Don’t be too proud not to. 
    • Share the great news.
    • Social
    • Write a blog about what it means to you
    • Do a video sharing your gratitude/thanks
    • Put it on display
    • Celebrate with your team
    • Write a press release

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    9f7d8a98-77bd-4454-a6b9-a636f3ca2c09Wed, 26 Oct 2022 00:15:00 -040017:18falsebonus    Paul Scanner Danner: His Life, His Brand, His Impact [RR 791]Paul Scanner Danner: His Life, His Brand, His ImpactFor my 5th episode with Paul ‘Scanner’ Danner, we sat in the ASTE studio and caught up on his life, his world. There are some great pictures if you watch the video version of the episode of him in 1994 and now. He reminisces about his Dodge Power Wagon, his family, and the Scanner Danner Brand. Paul was at ASTE to learn and continue to hone his craft. Paul has his son working with him in the creative process to keep ‘Scanner Danner’ relevant and up to date. Paul Danner, ScannerDanner. Listen to Paul’s previous episodes HERE. Watch Full Episode HERE Key Talking Points
    • When you teach you learn and you have to continue to learn
    • Ask yourself why when you come across problems as a technician and learn the answer
    • Video editing- 40 hours for 4-hour video 
    • Started filming for his students that would reinforce the topic of his training 
    • ScannerDanner- one of his female students called him that from having scanner in his hands 
    • Teaching at Rosedale Technical College- he is a substitute and guest speaker  
    • Interested in teaching? The industry needs enthusiastic and young trainers to teach the younger generation. If you are burned out, teaching isn’t for you
    • Paul works out of his brother’s shop- the original shop owners opened in 1993, and it was the first shop paul worked for. A year later, Paul got his brother a job at the shop. Now his brother is the owner. 
    • In 1994 Paul had a dodge power wagon- found another one, and now has his ‘old girlfriend back’ and is enjoying taking rides down memory lane with his wife

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    For my 5th episode with Paul ‘Scanner’ Danner, we sat in the ASTE studio and caught up on his life, his world. There are some great pictures if you watch the video version of the episode of him in 1994 and now. He reminisces about his Dodge Power Wagon, his family, and the Scanner Danner Brand. Paul was at ASTE to learn and continue to hone his craft. Paul has his son working with him in the creative process to keep ‘Scanner Danner’ relevant and up to date. Paul Danner, ScannerDanner. Listen to Paul’s previous episodes HERE. Watch Full Episode HERE Key Talking Points
    • When you teach you learn and you have to continue to learn
    • Ask yourself why when you come across problems as a technician and learn the answer
    • Video editing- 40 hours for 4-hour video 
    • Started filming for his students that would reinforce the topic of his training 
    • ScannerDanner- one of his female students called him that from having scanner in his hands 
    • Teaching at Rosedale Technical College- he is a substitute and guest speaker  
    • Interested in teaching? The industry needs enthusiastic and young trainers to teach the younger generation. If you are burned out, teaching isn’t for you
    • Paul works out of his brother’s shop- the original shop owners opened in 1993, and it was the first shop paul worked for. A year later, Paul got his brother a job at the shop. Now his brother is the owner. 
    • In 1994 Paul had a dodge power wagon- found another one, and now has his ‘old girlfriend back’ and is enjoying taking rides down memory lane with his wife

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    1b0049c4-6e10-4593-88fb-5dfd4407426fTue, 25 Oct 2022 00:15:00 -040029:38falsefull791791    Leadership Gold: Chapter 12 [E083] - Chris Cotton Weekly BlitzLeadership Gold: Chapter 12 [E083] - Chris Cotton Weekly Blitz1. Admit Your Own Mistakes and Weaknesses.

    2. Accept Mistakes as the Price of Progress.

    3. Insist on Learning from Your Mistakes.

    4. Ask Yourself and Others, What Are We Missing?

    5. Give the People Around You Permission to Push Back.

    Application Exercises

    Mentoring Moment

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    1. Admit Your Own Mistakes and Weaknesses.

    2. Accept Mistakes as the Price of Progress.

    3. Insist on Learning from Your Mistakes.

    4. Ask Yourself and Others, What Are We Missing?

    5. Give the People Around You Permission to Push Back.

    Application Exercises

    Mentoring Moment

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    4f3033fc-e6e5-422f-807e-8585fe8e501dMon, 24 Oct 2022 00:15:00 -040015:13falsebonus    Inside Chapel Hill Tire: Empowering Employees and Branding [AW 128]Inside Chapel Hill Tire: Empowering Employees and BrandingWatch on YouTube

    Marc Pons, Chapel Hills Tire, 10 Shops, Chapel Hill, Durham, Raleigh, and Apex, NC. Listen to Marc's previous episodes HERE

    Key Talking Points 

    • Solar panels that accommodate the electricity
    • Mobile car wash and detailing
    • ASTA apprenticeship program
    • Tires are only 20% of the business now- full service to our customers
    • Branding- consistent throughout all locations
    • Transparency- career paths defined and structured with pay plans for each position
    • Peer accountability
    • Leadership is empowering your people and setting them free

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch on YouTube

    Marc Pons, Chapel Hills Tire, 10 Shops, Chapel Hill, Durham, Raleigh, and Apex, NC. Listen to Marc's previous episodes HERE

    Key Talking Points 

    • Solar panels that accommodate the electricity
    • Mobile car wash and detailing
    • ASTA apprenticeship program
    • Tires are only 20% of the business now- full service to our customers
    • Branding- consistent throughout all locations
    • Transparency- career paths defined and structured with pay plans for each position
    • Peer accountability
    • Leadership is empowering your people and setting them free

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    c4d79c52-aa07-496f-9ade-313341f3f398Sat, 22 Oct 2022 00:15:00 -040031:49falsefull128128    Transmissions and Training: Female Perspectives – Lorraine Klein and Tiffany Scherado [RR 790]Transmissions and Training: Female Perspectives - Lorraine Klein and Tiffany ScheradoWe are live at ASTE 2022, sponsored by Shop-Ware, and I’m sitting with Tiffany Scherado and Lorraine Klein, two female shop owners, and we discuss transmissions, training, and the female perspective. They are also members of Amazing Women in Automotive Tiffany Scherado, Lifetime Transmissions, Broken Arrow, OK, Amazing Women In Automotive Coordinator. Listen to Tiffany’s previous episodes HERE Lorraine Klein, RK Trans and Auto Repair, Raleigh, NC. Key Talking Points
    • Women are more compassionate service advisors
    • Pairing the same generation of technicians together (when training/apprenticeship) makes communication better and improves learning.
    • If you have respect for other technicians and shop owners, you're not going to hire their technician or their service advisor. Instead they would come to the shop if they were planning to leave the other shop.
    • You're building loyalty by training your employees; you're trusting them. If you are doing that, they're not looking elsewhere. But if you're not giving them that, and that's something that motivates them, they're gonna go across the street.
    • Make decisions for your team, not for yourself
    • Amazing Women in Automotive

      Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    We are live at ASTE 2022, sponsored by Shop-Ware, and I’m sitting with Tiffany Scherado and Lorraine Klein, two female shop owners, and we discuss transmissions, training, and the female perspective. They are also members of Amazing Women in Automotive Tiffany Scherado, Lifetime Transmissions, Broken Arrow, OK, Amazing Women In Automotive Coordinator. Listen to Tiffany’s previous episodes HERE Lorraine Klein, RK Trans and Auto Repair, Raleigh, NC. Key Talking Points
    • Women are more compassionate service advisors
    • Pairing the same generation of technicians together (when training/apprenticeship) makes communication better and improves learning.
    • If you have respect for other technicians and shop owners, you're not going to hire their technician or their service advisor. Instead they would come to the shop if they were planning to leave the other shop.
    • You're building loyalty by training your employees; you're trusting them. If you are doing that, they're not looking elsewhere. But if you're not giving them that, and that's something that motivates them, they're gonna go across the street.
    • Make decisions for your team, not for yourself
    • Amazing Women in Automotive

      Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    7d2ec5da-d71e-4a83-90e2-c09818a10034Fri, 21 Oct 2022 00:15:00 -040030:24falsefull790790    How to Find Your Next Technician with Chris Lawson [E036] - Business By The NumbersHow to Find Your Next Technician with Chris Lawson [E036] - Business By The NumbersHow to Find Your Next Technician with Chris Lawson. This week Hunt is joined by Chris Lawson from Technician Find and we talk about how is able to find quality tech's even in todays market.

    • What are things that you can do to stand out and attract top level talent?

    • How can you setup a help wanted ad that delivers the right message to prospective employees?

    • Why it is so important to not only have a strong internal culture, but to make it public to customers and the community?

    • What are common mistakes that people make during interviews and after that make prospective employees disappear?

    www.technicianfind.com

    chris@technicianfind.com

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    How to Find Your Next Technician with Chris Lawson. This week Hunt is joined by Chris Lawson from Technician Find and we talk about how is able to find quality tech's even in todays market.

    • What are things that you can do to stand out and attract top level talent?

    • How can you setup a help wanted ad that delivers the right message to prospective employees?

    • Why it is so important to not only have a strong internal culture, but to make it public to customers and the community?

    • What are common mistakes that people make during interviews and after that make prospective employees disappear?

    www.technicianfind.com

    chris@technicianfind.com

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    87cfc623-3150-452e-8299-e9515976b4ecThu, 20 Oct 2022 00:15:00 -040035:49falsebonus    Technician Tools and Jocko [THA 298]Technician Tools and JockoDo wages today support the tools technicians need? What are they spending? Are owners using tool purchase programs for their employees? Andy Bizub from Midwest Performance Car, Chicago, shares his perspective on tool programs in his shop. Andy also discusses his experience at Jocko Willink’s ‘Echelon Front’ Muster conference that he is sending his people to and why it is ‘next level’ training.

    Watch the Episode on YouTube

    Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Listen to Andy’s previous episodes HERE. Key Talking Points
    • Tool purchase/reimbursement/credit program is a retention tool for the shop
    • Interest-free "loans" to techs for tool purchases are effectively zero net cost
    • Having the tech buy their own tools through your program keeps them invested in themselves, their career, and in the shop
    • Payback through hour deductions has to comply with minimum wage laws.
    • EVERYONE in your organization can have the opportunity to lead in some way, to the great benefit of the whole organization- echelonfront.com,
    • Leadership can be taught and coached  
    • Leadership involves subordinating your ego. It's not about "my way or the highway"
    • Enthusiasm for the future- Teslas and EVs are an opportunity and not a threat
    • Get your employees in the mindset that they are able to lead in their areas of expertise

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    Do wages today support the tools technicians need? What are they spending? Are owners using tool purchase programs for their employees? Andy Bizub from Midwest Performance Car, Chicago, shares his perspective on tool programs in his shop. Andy also discusses his experience at Jocko Willink’s ‘Echelon Front’ Muster conference that he is sending his people to and why it is ‘next level’ training.

    Watch the Episode on YouTube

    Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Listen to Andy’s previous episodes HERE. Key Talking Points
    • Tool purchase/reimbursement/credit program is a retention tool for the shop
    • Interest-free "loans" to techs for tool purchases are effectively zero net cost
    • Having the tech buy their own tools through your program keeps them invested in themselves, their career, and in the shop
    • Payback through hour deductions has to comply with minimum wage laws.
    • EVERYONE in your organization can have the opportunity to lead in some way, to the great benefit of the whole organization- echelonfront.com,
    • Leadership can be taught and coached  
    • Leadership involves subordinating your ego. It's not about "my way or the highway"
    • Enthusiasm for the future- Teslas and EVs are an opportunity and not a threat
    • Get your employees in the mindset that they are able to lead in their areas of expertise

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    8339486a-b138-4da6-9904-ab93a31f4288Thu, 20 Oct 2022 00:15:00 -040031:09falsefull298298    What Does It Take To Become An Expert? [E053] - Automotive Field TheoryWhat Does It Take To Become An Expert? [E053] - Automotive Field Theory* 10,000 Hours

    * Work Environment

    * Valid Feedback

    * Networking!!!!!

    * Comfort Zone

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    * 10,000 Hours

    * Work Environment

    * Valid Feedback

    * Networking!!!!!

    * Comfort Zone

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    48f63cc5-9386-469e-9251-0ee82519b426Wed, 19 Oct 2022 00:15:00 -040022:55falsebonus    More Social, Less Media - The Dopamine Effect [E018] - The Auto Repair Marketing PodcastMore Social, Less Media - The Dopamine Effect [E018] - The Auto Repair Marketing PodcastHave you ever been in a place in life where you never seemed to be satisfied? Where nothing made you happy? Where every time you got something you’d been working towards you were met with disappointment? This is where I (Brian) found myself and it caused me to go on a journey to figure out why. In this episode, I talk about what I found along that journey.

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Lagniappe (Books, Links, Other Podcasts, etc)

    Podcast: Never Satisfied? Always Feel Like You’re Chasing The Next Thing? Here’s Why with Dr. Daniel Z. Lieberman

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    Have you ever been in a place in life where you never seemed to be satisfied? Where nothing made you happy? Where every time you got something you’d been working towards you were met with disappointment? This is where I (Brian) found myself and it caused me to go on a journey to figure out why. In this episode, I talk about what I found along that journey.

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Lagniappe (Books, Links, Other Podcasts, etc)

    Podcast: Never Satisfied? Always Feel Like You’re Chasing The Next Thing? Here’s Why with Dr. Daniel Z. Lieberman

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    e78581ba-d47a-4bf1-a894-a2bfae7356c0Wed, 19 Oct 2022 00:15:00 -040014:37falsebonus    What We Can Learn From Our Dentist [RR 789]What We Can Learn From Our DentistWhy is adapting to technology important? Look around you. Keeping up with the latest technology is key to any successful enterprise. It is a requirement today. It increases flexibility, streamlines operations, and helps you adjust your forward progress. I'm with Chris Cloutier and Craig O'Neill at ASTE 2022, and we discuss the four ‘Ts’ … technology, touch, trust, and transparency. The inspiration for this episode stemmed from Tracy receiving a video from an orthodontist's office and how it can be easily implemented in our industry.  Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. Listen to Chris’s previous episodes HERE. Craig O'Neill, VP of Training, Autotextme.com. Listen to Craig's previous episodes HERE  Key Talking Points
    • Using videos to do your inspections and business discussions
    • Technology plus touch equals trust or transparency
    • Get service advisors to set expectations at the beginning of a visit.
    • Connect through technology without having to waste time- send a text message that points to an email to open a video.  You now have secured two main lines of communication for this person
    • Pre-sell, pre-sold
    • User-generated content does not have to be perfect; it just has to be personable
    • Educating customers with one minute videos
    • Level one, basic data. Your name, the information to reach you. Level two, discuss the vehicle transactional data related to why the visit's coming in. Level three, the relational data, how are you using this car? Are you going on any trips?
    • Making the person a client, not customer

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    Why is adapting to technology important? Look around you. Keeping up with the latest technology is key to any successful enterprise. It is a requirement today. It increases flexibility, streamlines operations, and helps you adjust your forward progress. I'm with Chris Cloutier and Craig O'Neill at ASTE 2022, and we discuss the four ‘Ts’ … technology, touch, trust, and transparency. The inspiration for this episode stemmed from Tracy receiving a video from an orthodontist's office and how it can be easily implemented in our industry.  Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. Listen to Chris’s previous episodes HERE. Craig O'Neill, VP of Training, Autotextme.com. Listen to Craig's previous episodes HERE  Key Talking Points
    • Using videos to do your inspections and business discussions
    • Technology plus touch equals trust or transparency
    • Get service advisors to set expectations at the beginning of a visit.
    • Connect through technology without having to waste time- send a text message that points to an email to open a video.  You now have secured two main lines of communication for this person
    • Pre-sell, pre-sold
    • User-generated content does not have to be perfect; it just has to be personable
    • Educating customers with one minute videos
    • Level one, basic data. Your name, the information to reach you. Level two, discuss the vehicle transactional data related to why the visit's coming in. Level three, the relational data, how are you using this car? Are you going on any trips?
    • Making the person a client, not customer

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    4cef93bb-601c-4c0f-9a85-bf3c15c60fe2Tue, 18 Oct 2022 00:15:00 -040039:50falsefull789789    Leadership Gold: Chapter 11 [E082] - Chris Cotton Weekly BlitzLeadership Gold: Chapter 11 [E082] - Chris Cotton Weekly Blitz80/20 Principle!

    Finding The Main Thing

    1. I Determined Not to Know Everything

    2. I Determined Not to Know Everything First

    3. I Determined to Let Someone Represent Me

    4. I am Determined to Stay with My strengths and Not Work on my Weaknesses.

    5. I Determined to Take Charge of What Took My Time and Attention

    "Genius is the ability to reduce the complicated to the simple"

    Application Exercises

    Mentoring Moment

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    80/20 Principle!

    Finding The Main Thing

    1. I Determined Not to Know Everything

    2. I Determined Not to Know Everything First

    3. I Determined to Let Someone Represent Me

    4. I am Determined to Stay with My strengths and Not Work on my Weaknesses.

    5. I Determined to Take Charge of What Took My Time and Attention

    "Genius is the ability to reduce the complicated to the simple"

    Application Exercises

    Mentoring Moment

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    bbdcfaaa-aa03-4850-80b4-f9798a50bc4cMon, 17 Oct 2022 00:15:00 -040014:46falsebonus    We Built the Building, But the Building Built Us – Tara and Dan Topel [AW 127]We Built the Building, But the Building Built Us - Tara and Dan TopelWatch on YouTube

    Tara and Dan Topel, Topel’s Service Center Inc. Tara’s previous episodes HERE.

    Key Talking Points 

    • 2nd generation
    • The building was built in 1948- needed new infrastructure. The conception was 15 years ago
    • Did all the planning through Zoom due to COVID, their builder was a first-time builder
    • Soon to be parts store next door that will be rented- 3,200 square ft
    • Took a full year to secure financing during COVID
    • Temporary location for 2 years
    • Created a shop facilitator position to relieve the service advisors
    • 10 bays
    • In floor heat- heated with waste oil boiler with 4,000 oil tank outside

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch on YouTube

    Tara and Dan Topel, Topel’s Service Center Inc. Tara’s previous episodes HERE.

    Key Talking Points 

    • 2nd generation
    • The building was built in 1948- needed new infrastructure. The conception was 15 years ago
    • Did all the planning through Zoom due to COVID, their builder was a first-time builder
    • Soon to be parts store next door that will be rented- 3,200 square ft
    • Took a full year to secure financing during COVID
    • Temporary location for 2 years
    • Created a shop facilitator position to relieve the service advisors
    • 10 bays
    • In floor heat- heated with waste oil boiler with 4,000 oil tank outside

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    aa5b6639-4c76-43c3-a9b7-a0ba30c42909Sat, 15 Oct 2022 00:15:00 -040024:16falsefull127127    Reach for Help – Stay In Business – Chris Cotton [RR 788]Reach for Help - Stay In Business - Chris CottonWhy is reaching out for help so hard for so many people? Let’s break down the barriers and formalities and dive into what the first call to a business coach can be like. I’m with Aftermarket Radio Network host Coach Chris Cotton at ASTE 2022. Look, you don’t have a hobby you have a business that needs your attention to profitability. Never stop improving yourself and your business. Embrace accountability partners, peer groups, and coaching, and watch what you can do. Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast Key Talking Points
    • People who don't reach out for help end up out of business or stuck not knowing what they need to know and not able to grow
    • Chris asks a lot of open-ended questions on the first call and asks what prompted them to reach out and what struggles you have in your business. 
    • If you're not afraid to disappoint someone, then accountability does nothing
    • Join peer meetings and start networking to grow as the industry evolves
    • KPI is used to measure strategy and leadership improvements
    • Motivate, connect, and teach the younger generation
    • A lot of people use work as an escape or release. Show love within your organization
    • Hug until the other person breaks the embrace- are people hugging longer these days?
    • Take criticization as a stepping stone to level up
    • Reset your mind to be ready for the next thing

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    Why is reaching out for help so hard for so many people? Let’s break down the barriers and formalities and dive into what the first call to a business coach can be like. I’m with Aftermarket Radio Network host Coach Chris Cotton at ASTE 2022. Look, you don’t have a hobby you have a business that needs your attention to profitability. Never stop improving yourself and your business. Embrace accountability partners, peer groups, and coaching, and watch what you can do. Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast Key Talking Points
    • People who don't reach out for help end up out of business or stuck not knowing what they need to know and not able to grow
    • Chris asks a lot of open-ended questions on the first call and asks what prompted them to reach out and what struggles you have in your business. 
    • If you're not afraid to disappoint someone, then accountability does nothing
    • Join peer meetings and start networking to grow as the industry evolves
    • KPI is used to measure strategy and leadership improvements
    • Motivate, connect, and teach the younger generation
    • A lot of people use work as an escape or release. Show love within your organization
    • Hug until the other person breaks the embrace- are people hugging longer these days?
    • Take criticization as a stepping stone to level up
    • Reset your mind to be ready for the next thing

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    52f0cf1f-a623-4e9c-b6d2-1d235444b5acFri, 14 Oct 2022 00:15:00 -040034:16falsefull788788    How to Sell Real Estate and Avoid Taxes (1031 Exchange) [E035] - Business By The NumbersHow to Sell Real Estate and Avoid Taxes (1031 Exchange) [E035] - Business By The NumbersHow to Sell Real Estate and Avoid Taxes (1031 Exchange). This week Hunt talks about a way that you can avoid all taxes when selling a property.

    • How much tax do I generally pay when I sell a piece of real estate?

    • How can I utilize a 1031 exchange to reinvest proceeds into a new property?

    • What are things that you need to be aware of in order to qualify to do an exchange?

    • What are some creative strategies on how these exchanges can be used to pass down property without taxes to the next generation?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    How to Sell Real Estate and Avoid Taxes (1031 Exchange). This week Hunt talks about a way that you can avoid all taxes when selling a property.

    • How much tax do I generally pay when I sell a piece of real estate?

    • How can I utilize a 1031 exchange to reinvest proceeds into a new property?

    • What are things that you need to be aware of in order to qualify to do an exchange?

    • What are some creative strategies on how these exchanges can be used to pass down property without taxes to the next generation?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    409f42cb-2071-45b0-b7ea-341f1150acafThu, 13 Oct 2022 00:15:00 -040029:17falsebonus    Onboarding New Team Members [THA 297]Onboarding New Team MembersWatch the Episode on YouTube

    AJ Nealey, Nealey Auto Service, Edgewater, MD. Listen to AJ’s previous episodes HERE Sam Craven, The Garagisti, Houston, TX. Listen to Sam’s previous episodes HERE. Edgar Reyes, Service Director, Schertz Auto Service, Schertz, TX.  Listen to Edgar’s previous Episodes HERE Key Talking Points
    • You always want to make sure that your customers have a great experience, especially if it’s the first time that customer is in our shop, so why do we not make sure we do the same with our internal customers?
    • Start the onboarding at the last step of the interview
    • Listen for unsaid things- Why are they leaving? What didn’t they like? “Tell me more” and listen 
    • Create a meaningful connection
    • “Be interested, not interesting” 
    • Trust your existing employees as they collaborate and give feedback on the new employee
    • Try to get them training before they start on day one, so they can be as productive as possible on their first day
    • Set expectations early, hold accountable
    • Multi-step interview process
    • “You want reality to be better than the brochure” Set expectations early, hold accountable
    • Use technology to your advantage- send an offer letter and paperwork ahead of time, email set up, tablet, passwords/logins, accounts google docs, messaging, etc (Gusto)
    • Employees want to know what you do for your team members, culture, 
    • “Culture beats strategy.” 
    • “Do you have any questions for me?” on a phone interview
    • You are not hiring a robot, you are hiring a person. That person has interests, likes, and dislikes, preferences on things that may not matter to you but matter to them. Do you know what they like to be called? Do you know if they are allergic to something or do not like a certain food? If you are looking for successful onboarding, you have to care about the person before anything else. As always, people come first.

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    Watch the Episode on YouTube

    AJ Nealey, Nealey Auto Service, Edgewater, MD. Listen to AJ’s previous episodes HERE Sam Craven, The Garagisti, Houston, TX. Listen to Sam’s previous episodes HERE. Edgar Reyes, Service Director, Schertz Auto Service, Schertz, TX.  Listen to Edgar’s previous Episodes HERE Key Talking Points
    • You always want to make sure that your customers have a great experience, especially if it’s the first time that customer is in our shop, so why do we not make sure we do the same with our internal customers?
    • Start the onboarding at the last step of the interview
    • Listen for unsaid things- Why are they leaving? What didn’t they like? “Tell me more” and listen 
    • Create a meaningful connection
    • “Be interested, not interesting” 
    • Trust your existing employees as they collaborate and give feedback on the new employee
    • Try to get them training before they start on day one, so they can be as productive as possible on their first day
    • Set expectations early, hold accountable
    • Multi-step interview process
    • “You want reality to be better than the brochure” Set expectations early, hold accountable
    • Use technology to your advantage- send an offer letter and paperwork ahead of time, email set up, tablet, passwords/logins, accounts google docs, messaging, etc (Gusto)
    • Employees want to know what you do for your team members, culture, 
    • “Culture beats strategy.” 
    • “Do you have any questions for me?” on a phone interview
    • You are not hiring a robot, you are hiring a person. That person has interests, likes, and dislikes, preferences on things that may not matter to you but matter to them. Do you know what they like to be called? Do you know if they are allergic to something or do not like a certain food? If you are looking for successful onboarding, you have to care about the person before anything else. As always, people come first.

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    97dc819b-974b-42b9-8629-4c7cf756f703Thu, 13 Oct 2022 00:15:00 -040042:14falsefull297297    What We Can Learn from Kid Poker [E052] - Automotive Field TheoryWhat We Can Learn from Kid Poker [E052] - Automotive Field Theory
  • Who is Daniel Negreanu
  • Get Knocked Down, Get Back Up
  • Evolution of Knowledge
  • Respect Forefathers
  • Learn from the New Guard
  • Honesty, humility, modesty.

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Who is Daniel Negreanu
  • Get Knocked Down, Get Back Up
  • Evolution of Knowledge
  • Respect Forefathers
  • Learn from the New Guard
  • Honesty, humility, modesty.

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    39ac7e98-08c0-4841-8b44-72589515aab2Wed, 12 Oct 2022 00:15:00 -040029:12falsebonus    Making Friends With Short Format Video [E017] - The Auto Repair Marketing PodcastMaking Friends With Short Format Video [E017] - The Auto Repair Marketing PodcastShort format video (Reels, TikToks, YouTube Shorts) is the latest trend in social media. This week we met up with Justin Allen at ASTE. Justin serves Western North Carolina as the “Nice Guy at Large” with Hunter Engineering Co.. If you know Justin, you know he’s a pro at using short-format video. If you don’t know Justin, you’ll definitely want to follow him after you listen to this episode!

    Talking Points

    • Why Justin invested so heavily in video
    • How video has changed in the time he’s been using it
    • How has video impacted his sales efforts
    • What equipment Justin uses most often
    • The editing tool that makes short format video super easy to create
    • How to get over the fear of the camera
    • How to get started with short format video

    How To Get In Touch with Justin

    TikTok: https://www.tiktok.com/@jallenhunter 

    Instagram: https://www.instagram.com/j_allen_hunter/ 

    Facebook: https://www.facebook.com/jallen.hunter 

    LinkedIn: https://www.linkedin.com/in/justin-allen-85209949/ 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    Short format video (Reels, TikToks, YouTube Shorts) is the latest trend in social media. This week we met up with Justin Allen at ASTE. Justin serves Western North Carolina as the “Nice Guy at Large” with Hunter Engineering Co.. If you know Justin, you know he’s a pro at using short-format video. If you don’t know Justin, you’ll definitely want to follow him after you listen to this episode!

    Talking Points

    • Why Justin invested so heavily in video
    • How video has changed in the time he’s been using it
    • How has video impacted his sales efforts
    • What equipment Justin uses most often
    • The editing tool that makes short format video super easy to create
    • How to get over the fear of the camera
    • How to get started with short format video

    How To Get In Touch with Justin

    TikTok: https://www.tiktok.com/@jallenhunter 

    Instagram: https://www.instagram.com/j_allen_hunter/ 

    Facebook: https://www.facebook.com/jallen.hunter 

    LinkedIn: https://www.linkedin.com/in/justin-allen-85209949/ 

    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    e0d35762-6ad6-4266-8405-bbd7274dbdbfWed, 12 Oct 2022 00:15:00 -040020:22falsebonus    A 12 Pack of Conference Rules – John Firm [RR 787]A 12 Pack of Conference Rules - John FirmFirm Automotive, Fort Worth, TX Key Talking Points
    1. Smile/Hugs
    2. Bring business cards
    3. Networking
    4. Introduce yourself, meet every vendor
    5. Credit card balance
    6. Meet your neighbors
    7. Come humble
    8. Come prepared,  writing materials for notes
    9. Meet the trainer
    10. Participate in the extra activities
    11. Befriend someone
    12. Go home. practice, implement, share, and stay connected

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    Firm Automotive, Fort Worth, TX Key Talking Points
    1. Smile/Hugs
    2. Bring business cards
    3. Networking
    4. Introduce yourself, meet every vendor
    5. Credit card balance
    6. Meet your neighbors
    7. Come humble
    8. Come prepared,  writing materials for notes
    9. Meet the trainer
    10. Participate in the extra activities
    11. Befriend someone
    12. Go home. practice, implement, share, and stay connected

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    995924e1-03cc-4e63-b3cf-b4ab354d8b09Tue, 11 Oct 2022 00:15:00 -040032:19falsefull787787    Employee Training, Where Are You Headed Next? [E081] - Chris Cotton Weekly BlitzEmployee Training, Where Are You Headed Next? [E081] - Chris Cotton Weekly BlitzEmployee Training, Where Are You Headed Next?

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    Employee Training, Where Are You Headed Next?

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    ae57c532-4bbf-404b-ab9d-3212eee76d0dMon, 10 Oct 2022 00:15:00 -040009:41falsebonus    Only 1st Class – Harry Whyte [AW 126]Only 1st Class - Harry WhyteWatch on YouTube

    Harry Whyte, 1st Class Automotive, Raleigh, NC

    Key Talking Points 

    • Started in 1983 with 3 bays
    • Wash and vacuum every vehicle
    • Utilizing Shop-Ware- cloud-based is the biggest advantage, can run reports and billable hours remotely. Also has a great customer-facing side to look at repair orders, and authorize and pay for it.
    • Benefits for employees- health care, retirement account with contributions, extra PTO for birthday

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch on YouTube

    Harry Whyte, 1st Class Automotive, Raleigh, NC

    Key Talking Points 

    • Started in 1983 with 3 bays
    • Wash and vacuum every vehicle
    • Utilizing Shop-Ware- cloud-based is the biggest advantage, can run reports and billable hours remotely. Also has a great customer-facing side to look at repair orders, and authorize and pay for it.
    • Benefits for employees- health care, retirement account with contributions, extra PTO for birthday

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    bbdea1aa-9b91-4765-8a31-38ac35385685Sat, 08 Oct 2022 00:15:00 -040022:11falsefull126126    A Plan To Solve The Technician Shortage [RR 786]A Plan To Solve The Technician ShortageUnless you’ve been living under a rock, the technician shortage is the hottest topic and challenge in our industry. My guest Cecil Bullard from The Institute, has a plan to solve the technician shortage. It involves a $20 increase in your labor rate and how that money gets distributed. Sounds too good to be true? Good! Cecil Bullard, President of the Institute for Automotive Business Excellence. Listen to Cecil’s previous episodes HERE. Key Talking Points From Cecil's White Paper
    • Recent surveys and articles in the industry point to the fact that 73% of shops need to hire one or more employees in the next 12 months and that for 85% of those, it would be a technician
    • As much as 29% of the technicians are over 55 years old, and they are aging out of the industry
    • Only 15% of our industry is under 35 while 29% is over 55
    • Every Automotive Service and Repair Business in North America will move their labor rate up $20 per hour tomorrow. We use $10 of this to increase the pay of every technician and/or mechanic working in our shops immediately.   We make it financially appealing to come into our industry by moving the wages up substantially.  If every shop (or 90% of the shops) do this, it would change our industry for the better dramatically.   We start new technicians that are learning at $25 to $35 an hour or $50K to $70K per year (a real living wage where they can support themselves and buy tools), and we pay veteran A-technicians $45 to $65 per hour or $90K to $130K. We take $5 of the increase and make sure we have a full benefits package.  Medical, vacation, dental, a reasonable amount of sick days, a good retirement plan, all national holidays off with pay, including Thanksgiving, Christmas and New Year’s, as well as anything that other professional jobs offer.
    • We take the other $5 of the increase and join a non-profit organization that will market to the mothers and fathers out there (and potential technicians) and let them know that being a technician in a modern shop is a cool job, is financially viable and every bit as professional as becoming a lawyer, doctor, dentist, programmer or professor.
    • Lastly, every shop owner books an appointment at a college, auto tech school, or high school and ‘volunteers’ their time to talk to the students, teachers, and administrators about our incredible industry.
    • The Institute Summit

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    Unless you’ve been living under a rock, the technician shortage is the hottest topic and challenge in our industry. My guest Cecil Bullard from The Institute, has a plan to solve the technician shortage. It involves a $20 increase in your labor rate and how that money gets distributed. Sounds too good to be true? Good! Cecil Bullard, President of the Institute for Automotive Business Excellence. Listen to Cecil’s previous episodes HERE. Key Talking Points From Cecil's White Paper
    • Recent surveys and articles in the industry point to the fact that 73% of shops need to hire one or more employees in the next 12 months and that for 85% of those, it would be a technician
    • As much as 29% of the technicians are over 55 years old, and they are aging out of the industry
    • Only 15% of our industry is under 35 while 29% is over 55
    • Every Automotive Service and Repair Business in North America will move their labor rate up $20 per hour tomorrow. We use $10 of this to increase the pay of every technician and/or mechanic working in our shops immediately.   We make it financially appealing to come into our industry by moving the wages up substantially.  If every shop (or 90% of the shops) do this, it would change our industry for the better dramatically.   We start new technicians that are learning at $25 to $35 an hour or $50K to $70K per year (a real living wage where they can support themselves and buy tools), and we pay veteran A-technicians $45 to $65 per hour or $90K to $130K. We take $5 of the increase and make sure we have a full benefits package.  Medical, vacation, dental, a reasonable amount of sick days, a good retirement plan, all national holidays off with pay, including Thanksgiving, Christmas and New Year’s, as well as anything that other professional jobs offer.
    • We take the other $5 of the increase and join a non-profit organization that will market to the mothers and fathers out there (and potential technicians) and let them know that being a technician in a modern shop is a cool job, is financially viable and every bit as professional as becoming a lawyer, doctor, dentist, programmer or professor.
    • Lastly, every shop owner books an appointment at a college, auto tech school, or high school and ‘volunteers’ their time to talk to the students, teachers, and administrators about our incredible industry.
    • The Institute Summit

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    bc1724a0-0263-4b1b-bc58-f0c5879b14f7Fri, 07 Oct 2022 00:15:00 -040049:49falsefull786786    Adjusting Parts Matrix for Inflation [E034] - Business By The NumbersAdjusting Parts Matrix for Inflation [E034] - Business By The NumbersAdjusting Parts Matrix for Inflation. This week Hunt talks about what why you might need to and how to adjust your parts matrix for inflation.

    • How is it possible for me to sell the same part for more money, but actually profit less?

    • How to analyze if you have an issue with declining parts margins.

    • What is going on in your parts matrix to cause declining profits?

    • How do you adjust your parts matrix to ensure that you are making more money.

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Adjusting Parts Matrix for Inflation. This week Hunt talks about what why you might need to and how to adjust your parts matrix for inflation.

    • How is it possible for me to sell the same part for more money, but actually profit less?

    • How to analyze if you have an issue with declining parts margins.

    • What is going on in your parts matrix to cause declining profits?

    • How do you adjust your parts matrix to ensure that you are making more money.

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    38c53554-f3fe-49b4-beaf-e211d21f119cThu, 06 Oct 2022 00:15:00 -040023:23falsebonus    Climbing Out Of Despair [THA 296]Climbing Out Of DespairIn today’s episode, my panel discusses hitting rock bottom and being able to climb out. How do you financially recover from being in debt? How do you get through divorce when your business is failing? Why aren’t more owners looking at themselves in the mirror and realizing they are the problem and the solution? Keep listening to find out.

    Watch the Episode on YouTube

    Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY. Listen to Kevin’s previous episodes HERE. Jerry Kezhaya, The Auto Shop, Plano, TX. Listen to Jerry previous episodes HERE. Carl Hutchinson, Complete Automotive, Springfield, MO. Listen to Carl’s previous episodes HERE Key Talking Points
    • You must be willing to be uncomfortable with change
    • Never start a second shop without your first running without you
    • Look professional and back it up 
    • Recovery- the longer you hang on, the longer it’ll take you to change. It’ll be as quick as you allow it to be when you get out of your own way.  
    • Do you know what you want? Why?
    • Who is your support system? Coaches, 20 groups, training classes
    • Your mental state affects your physical state

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    In today’s episode, my panel discusses hitting rock bottom and being able to climb out. How do you financially recover from being in debt? How do you get through divorce when your business is failing? Why aren’t more owners looking at themselves in the mirror and realizing they are the problem and the solution? Keep listening to find out.

    Watch the Episode on YouTube

    Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY. Listen to Kevin’s previous episodes HERE. Jerry Kezhaya, The Auto Shop, Plano, TX. Listen to Jerry previous episodes HERE. Carl Hutchinson, Complete Automotive, Springfield, MO. Listen to Carl’s previous episodes HERE Key Talking Points
    • You must be willing to be uncomfortable with change
    • Never start a second shop without your first running without you
    • Look professional and back it up 
    • Recovery- the longer you hang on, the longer it’ll take you to change. It’ll be as quick as you allow it to be when you get out of your own way.  
    • Do you know what you want? Why?
    • Who is your support system? Coaches, 20 groups, training classes
    • Your mental state affects your physical state

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    7e668ad3-9ad4-4e9a-873f-715e5579f262Thu, 06 Oct 2022 00:15:00 -040050:13falsefull296296    The Scoop on Scopes with Haakan Light [E051] - Automotive Field TheoryThe Scoop on Scopes with Haakan Light [E051] - Automotive Field TheoryShow Notes:

    • What is an oscilloscope
    • Why use an oscilloscope
    • Features of oscilloscopes
    • What are some essential scope specs
    • Advice on scope use

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Show Notes:

    • What is an oscilloscope
    • Why use an oscilloscope
    • Features of oscilloscopes
    • What are some essential scope specs
    • Advice on scope use

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    7cae54b2-6145-4f96-8a51-e34b83967471Wed, 05 Oct 2022 00:15:00 -040001:25:40falsebonus    Shops Around the Country are Making a Difference for Breast Cancer! [E016] - The Auto Repair Marketing PodcastShops Around the Country are Making a Difference for Breast Cancer! [E016] - The Auto Repair Marketing PodcastHey friends! Welcome to our newest episode of the Auto Repair Marketing Podcast. Today I am excited to have some amazing ladies on the podcast with me! Leigh Anne Best + Laura Frank with Brakes for Breasts are here with me today and it’s going to be amazing!

    Talking Points

    • How I found out about B4B (Carm’s podcast!) when B4B was nearing the $1M mark a few years ago
    • As business owners…. We have visibility. With visibility comes responsibility. BOOM!
    • Let’s talk stats. You have so many on your website!
    • Nearly 300K will be diagnosed | Over 40K will die — in 2022
    • $1.4M since 2011
    • Over 100 repair shops
    • What made you start the organization?
    • Leigh Anne and Laura’s most memorable moment with B4B
    • Getting connected to Dr. Tuohy - the Cleveland Clinic
    • B4B makes it so easy, having done the groundwork for shops to get involved
    • What B4B hopes to accomplish THIS year
    • What B4B is going to look like in 5 years
    • What you can do to get involved
    • The “best” time of the year for the shops to get started with you/signing up

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Lagniappe (Books, Links, Other Podcasts, etc)


    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    Hey friends! Welcome to our newest episode of the Auto Repair Marketing Podcast. Today I am excited to have some amazing ladies on the podcast with me! Leigh Anne Best + Laura Frank with Brakes for Breasts are here with me today and it’s going to be amazing!

    Talking Points

    • How I found out about B4B (Carm’s podcast!) when B4B was nearing the $1M mark a few years ago
    • As business owners…. We have visibility. With visibility comes responsibility. BOOM!
    • Let’s talk stats. You have so many on your website!
    • Nearly 300K will be diagnosed | Over 40K will die — in 2022
    • $1.4M since 2011
    • Over 100 repair shops
    • What made you start the organization?
    • Leigh Anne and Laura’s most memorable moment with B4B
    • Getting connected to Dr. Tuohy - the Cleveland Clinic
    • B4B makes it so easy, having done the groundwork for shops to get involved
    • What B4B hopes to accomplish THIS year
    • What B4B is going to look like in 5 years
    • What you can do to get involved
    • The “best” time of the year for the shops to get started with you/signing up

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Lagniappe (Books, Links, Other Podcasts, etc)


    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    2308439e-a801-4851-a00e-8d9c4e69fd60Wed, 05 Oct 2022 00:15:00 -040033:24falsebonus    The Perfect Second Location - Greg Buckley [RR 785]The Perfect Second Location - Greg BuckleySometimes the best opportunities happen when you’re not even looking for it. Greg Buckley wasn’t searching for a second location, but a gold mine fell on his lap for the taking. The business he purchased was run as a hobby without any records. Find out how and why Greg took on this second location, 85 miles away from his 1st location. Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE.  Greg’s previous episodes HERE. Key Talking Points
    • The second location has 2000 square foot apartment above the shop- 85 miles from the original location
    • Booming growth in Delaware
    • “It’s not where the puck is, it’s where the puck is going to be”
    • Homework- worked for a week with the owners, asked for P & L sheets, taxes etc
    • 3 part deal- 450K for real estate property, 113K for equipment, 227K for goodwill. Hold mortgage for 7 years. Went to the settlement with 40K 
    • No records- customers, parts, work orders are estimates only then disappeared with no final invoice
    • Paying employees- the pressure is on the owner to provide opportunities for them to succeed 
    • LSD (lower slower Delaware)- adjusting to the different timelines with parts availability and customers have a slower timeframe to get their vehicles back
    • Challenges- seeing cars with cheap part repairs, introducing DVI’s to customers
    • ARO- close to 1K  
    • Run your business as a business, not a hobby 

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    Sometimes the best opportunities happen when you’re not even looking for it. Greg Buckley wasn’t searching for a second location, but a gold mine fell on his lap for the taking. The business he purchased was run as a hobby without any records. Find out how and why Greg took on this second location, 85 miles away from his 1st location. Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE.  Greg’s previous episodes HERE. Key Talking Points
    • The second location has 2000 square foot apartment above the shop- 85 miles from the original location
    • Booming growth in Delaware
    • “It’s not where the puck is, it’s where the puck is going to be”
    • Homework- worked for a week with the owners, asked for P & L sheets, taxes etc
    • 3 part deal- 450K for real estate property, 113K for equipment, 227K for goodwill. Hold mortgage for 7 years. Went to the settlement with 40K 
    • No records- customers, parts, work orders are estimates only then disappeared with no final invoice
    • Paying employees- the pressure is on the owner to provide opportunities for them to succeed 
    • LSD (lower slower Delaware)- adjusting to the different timelines with parts availability and customers have a slower timeframe to get their vehicles back
    • Challenges- seeing cars with cheap part repairs, introducing DVI’s to customers
    • ARO- close to 1K  
    • Run your business as a business, not a hobby 

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    840b765b-6587-4ffa-bab1-1fd127921ecdTue, 04 Oct 2022 00:15:00 -040051:01falsefull785785    Trust Your Gut! [E080] - Chris Cotton Weekly BlitzTrust Your Gut! [E080] - Chris Cotton Weekly BlitzShop owners making decisions on people procrastinate and hurt their business without listening to what their gut is telling them. Your people know!

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    Shop owners making decisions on people procrastinate and hurt their business without listening to what their gut is telling them. Your people know!

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    64c3e00b-f875-4044-817c-54cc25730d7dMon, 03 Oct 2022 00:15:00 -040020:13falsebonus    3 Shops In 1 - Travis Comfort [AW 125]3 Shops In 1- Travis ComfortWatch on YouTube

    Travis Comfort, Vice President, Rick's Automotive, Springfield, MO.

    Key Talking Points 

    • 28,000 square feet: 40 employees, 7 service advisors and service director, parts person, 22 technicians, 28 bays. Average 1400 vehicles a month.  
    • First building 1988, fleet 2000, quick service 2012
    • The second generation- Travis has B.A. in business, and married Rick’s youngest daughter. Worked his way up from cleaning the bays to now Vice President. 
    • Local technical college- works directly with the automotive department
    • Has a dedicated lube bay- has two techs from high school
    • A building- diagnostics, B building- fleet, C building- quick service 
    • Gives the parts suppliers a map of the building 
    • “Known to eat off the shop floor”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch on YouTube

    Travis Comfort, Vice President, Rick's Automotive, Springfield, MO.

    Key Talking Points 

    • 28,000 square feet: 40 employees, 7 service advisors and service director, parts person, 22 technicians, 28 bays. Average 1400 vehicles a month.  
    • First building 1988, fleet 2000, quick service 2012
    • The second generation- Travis has B.A. in business, and married Rick’s youngest daughter. Worked his way up from cleaning the bays to now Vice President. 
    • Local technical college- works directly with the automotive department
    • Has a dedicated lube bay- has two techs from high school
    • A building- diagnostics, B building- fleet, C building- quick service 
    • Gives the parts suppliers a map of the building 
    • “Known to eat off the shop floor”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    bcd29c91-2828-4743-b7fd-01fdc48f4bddSat, 01 Oct 2022 00:15:00 -040019:51falsefull125125    Practice What You Learn – G Truglia and Pete Meier [RR 784]Practice What You Learn - G Truglia and Pete MeierThe proverb 'A little knowledge is a dangerous thing' expresses the idea that a small amount of knowledge can mislead people into thinking that they are more expert than they are, which can lead to mistakes being made. When it comes to repairing EV/Hybrids, the era of being a parts changer, I'm told,  is nonexistent. We recorded live at Dorman with G Truglia and Pete Meier, 2 out of 4 trainers for a weekend of hands-on training.  Listen to their perspectives on EV/Hybrid repair and training and why critical thinking is more important than ever. G Jerry Truglia, ATTS: Automotive Technician Training Services, Technician Service Training. Listen to G Jerry Truglia's other episodes HERE. Pete Meier, Creative Director, Motor Age, and industry trainer. Bikers C.A.R.E Inc. Listen to Pete’s other episodes HERE Key Talking Points
    • Tips and tricks with EV/Hybrids- you must understand electric
    • Using a meter- where to put it, what scale to put it on and what the readings mean
    • You either fix it right, or you fix it wrong- there is no middle ground or a gray area
    • Information is key- batteries, computer systems, motors, etc
    • You have to have logic and critical thinking when working with high voltage
    • Changing a battery isn’t so simple anymore 
    • Commitment to training and education- reading publications, attending live hands-on  classes
    • Challenges- technicians do not receive support from the shop owner
    • Transferring information from the brain to your hands- no longer a parts changer to fix problems. Comprehensive understanding.  
    • How many shops are doing EV/Hybrid the right way?
    • 60 volts can stop your heart and kill you
    • “A little bit of knowledge is a dangerous thing.”

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    The proverb 'A little knowledge is a dangerous thing' expresses the idea that a small amount of knowledge can mislead people into thinking that they are more expert than they are, which can lead to mistakes being made. When it comes to repairing EV/Hybrids, the era of being a parts changer, I'm told,  is nonexistent. We recorded live at Dorman with G Truglia and Pete Meier, 2 out of 4 trainers for a weekend of hands-on training.  Listen to their perspectives on EV/Hybrid repair and training and why critical thinking is more important than ever. G Jerry Truglia, ATTS: Automotive Technician Training Services, Technician Service Training. Listen to G Jerry Truglia's other episodes HERE. Pete Meier, Creative Director, Motor Age, and industry trainer. Bikers C.A.R.E Inc. Listen to Pete’s other episodes HERE Key Talking Points
    • Tips and tricks with EV/Hybrids- you must understand electric
    • Using a meter- where to put it, what scale to put it on and what the readings mean
    • You either fix it right, or you fix it wrong- there is no middle ground or a gray area
    • Information is key- batteries, computer systems, motors, etc
    • You have to have logic and critical thinking when working with high voltage
    • Changing a battery isn’t so simple anymore 
    • Commitment to training and education- reading publications, attending live hands-on  classes
    • Challenges- technicians do not receive support from the shop owner
    • Transferring information from the brain to your hands- no longer a parts changer to fix problems. Comprehensive understanding.  
    • How many shops are doing EV/Hybrid the right way?
    • 60 volts can stop your heart and kill you
    • “A little bit of knowledge is a dangerous thing.”

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    a84fa46f-9f83-4397-9f0f-59178e24e62fFri, 30 Sep 2022 00:15:00 -040037:31falsefull784784    ERTC Update (Employee Retention Tax Credit) [E033] - Business By The NumbersERTC Update (Employee Retention Tax Credit) [E033] - Business By The NumbersERTC Update (Employee Retention Tax Credit). This week Hunt follows up the ERTC, what to look for and how to understand if you qualify or not.

    • What are the ways that you can qualify for the ERTC and how to figure out if you do?

    • Is it true that you can qualify for this credit even if you don't have a decrease in sales?

    • What criteria do you have to satisfy to qualify for this credit without the required decrease in sales?

    • Is this something that you should do for your business and what are the risks of claiming this credit?

    • IRS Link: https://bit.ly/3Sm1TpW

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    ERTC Update (Employee Retention Tax Credit). This week Hunt follows up the ERTC, what to look for and how to understand if you qualify or not.

    • What are the ways that you can qualify for the ERTC and how to figure out if you do?

    • Is it true that you can qualify for this credit even if you don't have a decrease in sales?

    • What criteria do you have to satisfy to qualify for this credit without the required decrease in sales?

    • Is this something that you should do for your business and what are the risks of claiming this credit?

    • IRS Link: https://bit.ly/3Sm1TpW

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    b62e2ad3-870a-4668-b99c-1e0fb60f204eThu, 29 Sep 2022 00:15:00 -040034:49falsebonus    Preserving Your Reputation [THA 295]Preserving Your ReputationHonesty is always the best policy, but sometimes is it better to omit certain information to a customer? What if you make a mistake but make it right and eat the cost? Are there situations where you don’t divulge all that information to a customer? Let’s have an open discussion on ethics and your shop’s reputation.

    Watch the Episode on YouTube

    Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Al Wright, John's Automotive, Cedar Rapids, IA Key Talking Points
    •  There are times when being completely open is endearing, but other times where it simply hurts the shop's reputation, and the client learning about it changes nothing. They aren't paying more for the service, they aren't leaving with an improperly repaired vehicle.  The issue/mistake/mishap can be kept in-house and learned from.
    • It's not uncommon for us to "lie" by omission, namely when mistakes are made.  We don't call out the specific tech that erred.  That is to be frowned upon.  Unfortunately, we also seem to lie by omission by not calling out the specific tech when there's a victory or a job well done.
    • Another situation MAY be just thinking out loud, which may not always be a good thing, or misdiagnosing a vehicle.
    • What is the best way to fire a customer without damaging the shop's reputation?   In a small community, you have to be careful in your explanation to the customer to prevent the ripple effect. 
    • Comebacks - every shop has them, and it's the first interaction when they return that makes all the difference in defusing a bad situation. Let the customers speak first. 
    • Reputation isn't just a business transaction, reputation is just as important as community involvement.
    • Shop culture can also affect your reputation. It's your employee for 40 hours of the week; what do they say about you and their peers the 80 hours a week?

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    Honesty is always the best policy, but sometimes is it better to omit certain information to a customer? What if you make a mistake but make it right and eat the cost? Are there situations where you don’t divulge all that information to a customer? Let’s have an open discussion on ethics and your shop’s reputation.

    Watch the Episode on YouTube

    Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Al Wright, John's Automotive, Cedar Rapids, IA Key Talking Points
    •  There are times when being completely open is endearing, but other times where it simply hurts the shop's reputation, and the client learning about it changes nothing. They aren't paying more for the service, they aren't leaving with an improperly repaired vehicle.  The issue/mistake/mishap can be kept in-house and learned from.
    • It's not uncommon for us to "lie" by omission, namely when mistakes are made.  We don't call out the specific tech that erred.  That is to be frowned upon.  Unfortunately, we also seem to lie by omission by not calling out the specific tech when there's a victory or a job well done.
    • Another situation MAY be just thinking out loud, which may not always be a good thing, or misdiagnosing a vehicle.
    • What is the best way to fire a customer without damaging the shop's reputation?   In a small community, you have to be careful in your explanation to the customer to prevent the ripple effect. 
    • Comebacks - every shop has them, and it's the first interaction when they return that makes all the difference in defusing a bad situation. Let the customers speak first. 
    • Reputation isn't just a business transaction, reputation is just as important as community involvement.
    • Shop culture can also affect your reputation. It's your employee for 40 hours of the week; what do they say about you and their peers the 80 hours a week?

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    44baac7d-c8c2-42cc-b238-3adbdb03b512Thu, 29 Sep 2022 00:15:00 -040027:42falsefull295295    There is a Dr. in the House with Dr. Jamie Jackish [E050] - Automotive Field TheoryThere is a Dr. in the House with Dr. Jamie Jackish [E050] - Automotive Field TheoryMatt Fanslow Compares Work in the Bays, specifically Diagnostics to Health Care with Dr. Jamie Jackish

    • Do they have a diagnostic machine
    • Continuous learning
    • Skill gaps and education
    • Analysis parallels

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Matt Fanslow Compares Work in the Bays, specifically Diagnostics to Health Care with Dr. Jamie Jackish

    • Do they have a diagnostic machine
    • Continuous learning
    • Skill gaps and education
    • Analysis parallels

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    495bba5f-c010-462e-adfb-4518f2a33952Wed, 28 Sep 2022 00:15:00 -040057:07falsebonus    How to Market for Car Care Month [E015] - The Auto Repair Marketing PodcastHow to Market for Car Care Month [E015] - The Auto Repair Marketing PodcastDid you know that April is National Car Care Month and October is Fall Car Care Month? These two months are a great way to bring awareness to auto repair while also marketing your shop. Listen in as Brian and Kim talk about marketing your shop through these months and planning a car care clinic.

    Talking Points

    • October + April - Car Care Months
    • What we did at our shop
    • Where to find resources: EVERYWHERE. Google, YouTube, Organizations, Other Shops
    • Toolkits, social graphics, press releases, videos
    • A Saturday clinic
    • Quick overview/check-over
    • Not a sales event
    • All preventative
    • Bring in parts suppliers, complimentary businesses, jump houses, child safety seat inspections & demonstrations, raffles
    • Get organized
    • All month long
    • Be open to “Car Care Month Inspections” all month.
    • Consider making a donation to a local charity for each inspection.
    • Take photos of each inspection and share on social
    • Do “Live” videos, reels, TikToks throughout the month
    • Promote your event: press releases, FB events, Chambers of Commerce, BNI groups, radio stations, your events page of your website

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Lagniappe (Books, Links, Other Podcasts, etc)


    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    Did you know that April is National Car Care Month and October is Fall Car Care Month? These two months are a great way to bring awareness to auto repair while also marketing your shop. Listen in as Brian and Kim talk about marketing your shop through these months and planning a car care clinic.

    Talking Points

    • October + April - Car Care Months
    • What we did at our shop
    • Where to find resources: EVERYWHERE. Google, YouTube, Organizations, Other Shops
    • Toolkits, social graphics, press releases, videos
    • A Saturday clinic
    • Quick overview/check-over
    • Not a sales event
    • All preventative
    • Bring in parts suppliers, complimentary businesses, jump houses, child safety seat inspections & demonstrations, raffles
    • Get organized
    • All month long
    • Be open to “Car Care Month Inspections” all month.
    • Consider making a donation to a local charity for each inspection.
    • Take photos of each inspection and share on social
    • Do “Live” videos, reels, TikToks throughout the month
    • Promote your event: press releases, FB events, Chambers of Commerce, BNI groups, radio stations, your events page of your website

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Lagniappe (Books, Links, Other Podcasts, etc)


    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    39760b48-e316-4b25-8956-547fc5575e1bWed, 28 Sep 2022 00:15:00 -040026:42falsebonus    Creating a Sticky Organization – Dr. Dave Weiman [RR 783]Creating a Sticky Organization - Dr. Dave WeimanDo you have a sticky organization? Or is it more like Teflon? Do your employees feel a sense of belonging and ownership? Do they take pride in their work? Dr. Dave Weiman simplifies what it means to have a sticky culture and some warning signs to avoid in your business. Stick around! Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE Key Talking Points
    • What do we mean by "sticky"? A place beyond just where someone works- they feel connected to the place. It would be very difficult for another shop to pull them away. They value the place much more than just the salary. 
    • What are some of the elements of a sticky organization? Shared values. Trust. An "ownership" culture where people feel a proprietary interest in the shop. Compelling goals that are achievable but might be a stretch. A sense that "what we have here is special." Team members feel like you listen and respond to them. Selective about who you bring on, and the existing team members know that. Telling stories about prior events or successes that support the can-do culture. Personal connections (the leader takes a personal interest in the team members). A sense of having a future there. The camaraderie that's a mix of professional and personal. A true sense of belonging. (Can include a common "language" or inside jokes/terms that help create a culture. 
    • How would you know if your place is not "sticky"? Turnover. People don't go the extra mile. Customers are not treated well as a function of employees not caring much. Conflict and spats over seemingly small things. Lack of accountability. Low energy/enthusiasm. 
    • Mistakes- They follow what they've heard other companies do or something they read that involves a significant culture change without considering the thoughts and ideas of their team members first. Making the place about the owner instead of the team. Few avenues for getting ahead/getting promoted. Blame. Not getting involved when there's a problem. No pride in the facility itself (the shop is dirty and disorganized). 
    • How to approach creating a sticky culture. Be clear about the definition. Enlist help from the team members. Listen and respond. Take a genuine personal interest in team members. Create a "feedback" culture. Make pathways to higher-level roles very clear. Reward behavior that shows a genuine focus on customers -- can be even small things like a convenience store gift card. Clean and well-organized workplace. Be aware of your competitors and what they do to keep (or lose) employees.

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    Do you have a sticky organization? Or is it more like Teflon? Do your employees feel a sense of belonging and ownership? Do they take pride in their work? Dr. Dave Weiman simplifies what it means to have a sticky culture and some warning signs to avoid in your business. Stick around! Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE Key Talking Points
    • What do we mean by "sticky"? A place beyond just where someone works- they feel connected to the place. It would be very difficult for another shop to pull them away. They value the place much more than just the salary. 
    • What are some of the elements of a sticky organization? Shared values. Trust. An "ownership" culture where people feel a proprietary interest in the shop. Compelling goals that are achievable but might be a stretch. A sense that "what we have here is special." Team members feel like you listen and respond to them. Selective about who you bring on, and the existing team members know that. Telling stories about prior events or successes that support the can-do culture. Personal connections (the leader takes a personal interest in the team members). A sense of having a future there. The camaraderie that's a mix of professional and personal. A true sense of belonging. (Can include a common "language" or inside jokes/terms that help create a culture. 
    • How would you know if your place is not "sticky"? Turnover. People don't go the extra mile. Customers are not treated well as a function of employees not caring much. Conflict and spats over seemingly small things. Lack of accountability. Low energy/enthusiasm. 
    • Mistakes- They follow what they've heard other companies do or something they read that involves a significant culture change without considering the thoughts and ideas of their team members first. Making the place about the owner instead of the team. Few avenues for getting ahead/getting promoted. Blame. Not getting involved when there's a problem. No pride in the facility itself (the shop is dirty and disorganized). 
    • How to approach creating a sticky culture. Be clear about the definition. Enlist help from the team members. Listen and respond. Take a genuine personal interest in team members. Create a "feedback" culture. Make pathways to higher-level roles very clear. Reward behavior that shows a genuine focus on customers -- can be even small things like a convenience store gift card. Clean and well-organized workplace. Be aware of your competitors and what they do to keep (or lose) employees.

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    2350cba4-2e18-4d2f-8152-19df1baf69c2Tue, 27 Sep 2022 00:15:00 -040038:24falsefull783783    Leadership Gold: Chapter 10 [E079] - Chris Cotton Weekly BlitzLeadership Gold: Chapter 10 [E079] - Chris Cotton Weekly BlitzLeadership Gold: Chapter 10, Don't Send Your Ducks to Eagle School!

    Three Reasons Not To Send Your Ducks to Eagle School

    1. If you send ducks to eagle school, you will frustrate the ducks.

    2. If you send ducks to eagle school, you will frustrate the eagles.

    3. If you send ducks to eagle school, you will frustrate yourself

    Know what you are looking for!

    Application Exercises

    Mentoring Moment

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    Leadership Gold: Chapter 10, Don't Send Your Ducks to Eagle School!

    Three Reasons Not To Send Your Ducks to Eagle School

    1. If you send ducks to eagle school, you will frustrate the ducks.

    2. If you send ducks to eagle school, you will frustrate the eagles.

    3. If you send ducks to eagle school, you will frustrate yourself

    Know what you are looking for!

    Application Exercises

    Mentoring Moment

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    ba7c1520-7dfd-4811-9303-5b39bbc3be67Mon, 26 Sep 2022 00:15:00 -040016:44falsebonus    Avocados and Automotive – Rena Rennebohm [AW 124]Avocados and Automotive - Rena Rennebohm [Watch on YouTube

    Rena Rennebohm, CEO and Creator of Empowered Advisor. Listen to Rena’s previous episodes HERE.

    Key Talking Points 

    • Rena and Nate have 854 avocado trees- analyze soil and leaves every 6 months
    • Nurturing an avocado like you would a customer
    • Streamlining the processes and procedures and making sure everyone has the same process
    • Avocados don't ripen while they are on a tree- once the stem is cut they start ripening. Try to find an avocado with a stem or pit on when choosing at a grocery store.
    • CasaCieloFarms

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch on YouTube

    Rena Rennebohm, CEO and Creator of Empowered Advisor. Listen to Rena’s previous episodes HERE.

    Key Talking Points 

    • Rena and Nate have 854 avocado trees- analyze soil and leaves every 6 months
    • Nurturing an avocado like you would a customer
    • Streamlining the processes and procedures and making sure everyone has the same process
    • Avocados don't ripen while they are on a tree- once the stem is cut they start ripening. Try to find an avocado with a stem or pit on when choosing at a grocery store.
    • CasaCieloFarms

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    d80ba6cb-e017-475a-91b0-14fd4adfd1e1Sat, 24 Sep 2022 00:15:00 -040023:00falsefull124124    Localized Training Trend [RR 782]Localized Training TrendImagine a group of shop owners that get together to have local training for their area. They aren’t concerned with the competition between each other or the poaching of their technicians. Believe it or not, it is happening in Florida with FASTT (Florida Automotive Service Technician Training). Jason Stretch has a passion for training and created this group for technicians to acquire real-world information that can be applied immediately. Find out how FASTT is elevating our industry’s training and gain insight on how you could apply it to your area. Jason Stretch, Legendary Automotive & Truck Service, Fort Myers, FL, FASTT Jason Labonte, Regional Production Manager, Legendary Automotive & Truck Service John Forro, Electron John Kellyn Karr, Karr Automotive Key Talking Points
    • The Mission of FASTT is to produce automotive repair training courses and information for the automotive aftermarket, providing current and future shop owners and repair technicians with the highest level of technical training available. FASTT's goal for its course participants is to acquire the necessary skill set they seek and to apply those skills in a competent manner due to their training. FASTT produces automotive technician training through instructor-led courses, technical training manuals, and other media, with a commitment to continually update this training to stay in step with ever-changing automotive technology.
    • The vision is these events happening all over the state of Florida and all over the country where shop owners are caring enough to get industry, the most relevant current industry training delivered at their shop to their staff. and at the same time, opening it up to technicians from around the state and the country
    • The technicians get their first experience of in-depth training 
    • Why would your technicians leave? If they're getting the training, they're getting taken care of
    • There is training that is from parts vendors, tool, equipment, vendors and etc.
    • There are all these reasons not to train, and it's not just technicians that need training; we've got salespeople that need training. We have shop owners that also need training. 
    • You need to train your technicians, especially with the new and high tech equipment

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    Imagine a group of shop owners that get together to have local training for their area. They aren’t concerned with the competition between each other or the poaching of their technicians. Believe it or not, it is happening in Florida with FASTT (Florida Automotive Service Technician Training). Jason Stretch has a passion for training and created this group for technicians to acquire real-world information that can be applied immediately. Find out how FASTT is elevating our industry’s training and gain insight on how you could apply it to your area. Jason Stretch, Legendary Automotive & Truck Service, Fort Myers, FL, FASTT Jason Labonte, Regional Production Manager, Legendary Automotive & Truck Service John Forro, Electron John Kellyn Karr, Karr Automotive Key Talking Points
    • The Mission of FASTT is to produce automotive repair training courses and information for the automotive aftermarket, providing current and future shop owners and repair technicians with the highest level of technical training available. FASTT's goal for its course participants is to acquire the necessary skill set they seek and to apply those skills in a competent manner due to their training. FASTT produces automotive technician training through instructor-led courses, technical training manuals, and other media, with a commitment to continually update this training to stay in step with ever-changing automotive technology.
    • The vision is these events happening all over the state of Florida and all over the country where shop owners are caring enough to get industry, the most relevant current industry training delivered at their shop to their staff. and at the same time, opening it up to technicians from around the state and the country
    • The technicians get their first experience of in-depth training 
    • Why would your technicians leave? If they're getting the training, they're getting taken care of
    • There is training that is from parts vendors, tool, equipment, vendors and etc.
    • There are all these reasons not to train, and it's not just technicians that need training; we've got salespeople that need training. We have shop owners that also need training. 
    • You need to train your technicians, especially with the new and high tech equipment

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    6a4e818f-aaac-4559-9983-b7a14fe3433fFri, 23 Sep 2022 00:15:00 -040044:16falsefull782782    Breaking Down Sales Targets [E032] - Business By The NumbersBreaking Down Sales Targets [E032] - Business By The NumbersBreaking Down Sales Targets. This week Hunt follows up on last week's episode surrounding sales goals and dives into how to break them down.

    • How do I take a longer-term goal and break it down into a format easier to track and measure?
    • What are some different ways that you can break down to each key member of your team?
    • Is your current sales goal realistic based on your team or car count?
    • How do you improve your business to be able to consistently meet your sales goals?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Breaking Down Sales Targets. This week Hunt follows up on last week's episode surrounding sales goals and dives into how to break them down.

    • How do I take a longer-term goal and break it down into a format easier to track and measure?
    • What are some different ways that you can break down to each key member of your team?
    • Is your current sales goal realistic based on your team or car count?
    • How do you improve your business to be able to consistently meet your sales goals?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    a9f0b24a-ff3f-4bd3-bb34-0b135ce724b0Thu, 22 Sep 2022 00:15:00 -040032:33falsebonus    Right to Repair Update and a Trip to Washington [THA 294]Right to Repair Update and a Trip to WashingtonAs one of the top 10 industries in America, we need to advocate consumer choice in a competitive market, and if we don’t do what is pro-consumer and pro-aftermarket, the dealers will get all the business. I’m with Bill Hanvey, CEO of the AutoCare Association, Paul McCarthy, CEO of the Automotive Aftermarket Suppliers Association (AASA), and Ryan and Andrea Goff, shop owners that went to Washington to speak to their representative and to show support for the Right To Repair initiative.  Have you signed the petition? Go to RepairAct.com so easy to tell your congressperson you support the Right to Repair.  Stay tuned for an important episode that affects ALL OF US.

    Watch the Episode on YouTube

    Bill Hanvey, President and CEO of the Auto Care Association. Find Bill’s other episodes HERE. Paul McCarthy, AASA President. Find Paul’s other episodes HERE. Ryan and Andrea Goff, Rogers Tire Pros and Auto Care Key Talking Points
    • Massachusetts helped set the tone two years ago, but it is embroiled in a fight between the OEs and the voters and a judge who has yet to make a ruling. There are recent discussions that 75% to 25% of voters approved overwhelmingly
    • “The right to repair is alluring in its simplicity. In theory, it seems obvious that if you do buy something, you own it, and you should have the freedom to do what you want with it,” said U.S. Rep. Claudia Tenney (R-N.Y.), ranking member of the subcommittee. “The right to repair, if properly designed, can create a world of consumer choice, competitive pricing, and potential cost savings.
    • “However, when this issue is examined in full depth, it becomes substantially less black and white,” she said. “Today, many machines are essentially sophisticated supercomputers… they perform seemingly miraculous feats thanks to delicate and complex electronic components integrated with highly specialized, proprietary software. Even with all the possible tools and resources at one’s disposal, attempting to sell, fix, or modify products with electronic components could lead to disastrous results, such as product failure or, even worse, serious injury to the consumer. In addition, these alterations can put the privacy and security of the user at risk.”
    • To industry: Do not abandon your interest in this initiative. Access to data is critical for the survival of our industry. This is anti-consumer because there isn’t enough bays or technicians in the dealer network to service the repair and maintenance of our car park. It is also pro-consumer as it creates competition.
    • What can we do? Right to repair needs to be on 20 and networking group agendas. We must speak to our legislators
    • If you own a shop, you must make an appointment with your local congressperson's office and see your congressperson in person. Don’t be nervous to share with your customers- we are at the tip of the iceberg
    • By 2020- 4% had advanced connectivity that allowed for remote diagnostics. By 2025 almost every new vehicle will have that advanced connectivity
    • Right to Repair Info Graphic download https://bit.ly/3BOotBI
    • Right to Repair Media Kit for Graphics and postcards. https://bit.ly/3eZOi8Z

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    As one of the top 10 industries in America, we need to advocate consumer choice in a competitive market, and if we don’t do what is pro-consumer and pro-aftermarket, the dealers will get all the business. I’m with Bill Hanvey, CEO of the AutoCare Association, Paul McCarthy, CEO of the Automotive Aftermarket Suppliers Association (AASA), and Ryan and Andrea Goff, shop owners that went to Washington to speak to their representative and to show support for the Right To Repair initiative.  Have you signed the petition? Go to RepairAct.com so easy to tell your congressperson you support the Right to Repair.  Stay tuned for an important episode that affects ALL OF US.

    Watch the Episode on YouTube

    Bill Hanvey, President and CEO of the Auto Care Association. Find Bill’s other episodes HERE. Paul McCarthy, AASA President. Find Paul’s other episodes HERE. Ryan and Andrea Goff, Rogers Tire Pros and Auto Care Key Talking Points
    • Massachusetts helped set the tone two years ago, but it is embroiled in a fight between the OEs and the voters and a judge who has yet to make a ruling. There are recent discussions that 75% to 25% of voters approved overwhelmingly
    • “The right to repair is alluring in its simplicity. In theory, it seems obvious that if you do buy something, you own it, and you should have the freedom to do what you want with it,” said U.S. Rep. Claudia Tenney (R-N.Y.), ranking member of the subcommittee. “The right to repair, if properly designed, can create a world of consumer choice, competitive pricing, and potential cost savings.
    • “However, when this issue is examined in full depth, it becomes substantially less black and white,” she said. “Today, many machines are essentially sophisticated supercomputers… they perform seemingly miraculous feats thanks to delicate and complex electronic components integrated with highly specialized, proprietary software. Even with all the possible tools and resources at one’s disposal, attempting to sell, fix, or modify products with electronic components could lead to disastrous results, such as product failure or, even worse, serious injury to the consumer. In addition, these alterations can put the privacy and security of the user at risk.”
    • To industry: Do not abandon your interest in this initiative. Access to data is critical for the survival of our industry. This is anti-consumer because there isn’t enough bays or technicians in the dealer network to service the repair and maintenance of our car park. It is also pro-consumer as it creates competition.
    • What can we do? Right to repair needs to be on 20 and networking group agendas. We must speak to our legislators
    • If you own a shop, you must make an appointment with your local congressperson's office and see your congressperson in person. Don’t be nervous to share with your customers- we are at the tip of the iceberg
    • By 2020- 4% had advanced connectivity that allowed for remote diagnostics. By 2025 almost every new vehicle will have that advanced connectivity
    • Right to Repair Info Graphic download https://bit.ly/3BOotBI
    • Right to Repair Media Kit for Graphics and postcards. https://bit.ly/3eZOi8Z

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    f4d2b820-8486-4188-a189-e601e6e2e09aThu, 22 Sep 2022 00:15:00 -040034:00falsefull294294    Automotive Technician Suicide with Margaret Light [E049] - Automotive Field TheoryAutomotive Technician Suicide with Margaret Light [E049] - Automotive Field Theory
  • Auto Technicians in a group with higher rates of suicide
  • Warning signs of thoughts leading up to suicidal thoughts
  • Triggers for the path to suicidal thoughts
  • What you can do if you are having thoughts
  • What you can do for someone that may be having thoughts
  • 988 has been designated as the new three-digit dialing code that will route callers to the National Suicide Prevention Lifeline (now known as the 988 Suicide & Crisis Lifeline), and is now active across the United States. https://988lifeline.org
  • https://holdmyguns.org/

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Auto Technicians in a group with higher rates of suicide
  • Warning signs of thoughts leading up to suicidal thoughts
  • Triggers for the path to suicidal thoughts
  • What you can do if you are having thoughts
  • What you can do for someone that may be having thoughts
  • 988 has been designated as the new three-digit dialing code that will route callers to the National Suicide Prevention Lifeline (now known as the 988 Suicide & Crisis Lifeline), and is now active across the United States. https://988lifeline.org
  • https://holdmyguns.org/

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    a3801310-1b51-4e9f-843d-f8e951c91297Wed, 21 Sep 2022 00:15:00 -040051:46falsebonus    Guerrilla Marketing, 20 Groups, and Industry Associations [E014] - The Auto Repair Marketing PodcastGuerrilla Marketing, 20 Groups, and Industry Associations [E014] - The Auto Repair Marketing PodcastOur guests in this episode of The Auto Repair Marketing Podcast are Tim Chakarian of Bimmer PHD and Tatsu Tsuchida of Tokyo Automotive. We talk about a lot in this episode, including guerrilla marketing, 20 groups, and industry associations. Tim and Tatsu both run incredible shops and are very involved at an industry level. They believe in learning from and helping other shop owners.

    Talking Points

    • Tim and Tatsu both have had great success in using “bird droppings” to market their shops
    • Both also have gifts that they give to their clients
    • The relationships they have built with each other and other shop owners through their 20 group have had a large impact on their business and themselves personally
    • Being a member of ASCCA has allowed them to work with other local shop owners and create relationships that benefit their clients

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner RepairPal. Visit the Web HERE

    ]]>    Our guests in this episode of The Auto Repair Marketing Podcast are Tim Chakarian of Bimmer PHD and Tatsu Tsuchida of Tokyo Automotive. We talk about a lot in this episode, including guerrilla marketing, 20 groups, and industry associations. Tim and Tatsu both run incredible shops and are very involved at an industry level. They believe in learning from and helping other shop owners.

    Talking Points

    • Tim and Tatsu both have had great success in using “bird droppings” to market their shops
    • Both also have gifts that they give to their clients
    • The relationships they have built with each other and other shop owners through their 20 group have had a large impact on their business and themselves personally
    • Being a member of ASCCA has allowed them to work with other local shop owners and create relationships that benefit their clients

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Thanks to our partner RepairPal. Visit the Web HERE

    ]]>    92db7881-80d7-4ac3-9d8a-eaeae34c65c5Wed, 21 Sep 2022 00:15:00 -040039:20falsebonus    Customer Perceptions Part 3 – Bob Cooper and Chris Monroe [RR 781]Customer Perceptions Part 3 - Bob Cooper and Chris MonroeWe are wrapping up our 3 part series with Bob Cooper and the Q&A discussion with a customer panel at the 2022 Elite Invitational. Chris Monroe joins us as we discuss websites, google ads and cause marketing. Don’t forget to download your complimentary Customer Care Guide and an Owners Job Description Guide by going to eliteworldwide.com/ARN or find the link in the show notes.  Bob Cooper, Founder/President Elite Worldwide. Complimentary Elite Customer Care Guide Template HERE. Listen to Bob’s other episodes HERE Chris Monroe, Monroe Tire & Service, Shelby, NC. Business Development Coach,  Elite Worldwide, Elite Top Shop 360. Listen to Chris' other episodes HERE   Key Talking Points
    • Watch Full Episode on YouTube HERE
    • Websites - What they look for on websites: years in business, pictures of shop/employees (nonstock photos), connection (dogs, kids etc), phone number and email address, reviews, attraction to family business
    • What didn't they say? Price, list of services
    • Google Ads - Their use of the paid Google ads found at the top of search results- they do not consider them as recommendations. Consumers want to do their own research
    • Cause Marketing - powerful but not a top priority to sway decisions, encourage referrals, and find a cause you believe in to be involved with.
    • Complimentary Elite Customer Care Guide Template HERE.
    • Link to Part 1
    • Link to Part 2

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    We are wrapping up our 3 part series with Bob Cooper and the Q&A discussion with a customer panel at the 2022 Elite Invitational. Chris Monroe joins us as we discuss websites, google ads and cause marketing. Don’t forget to download your complimentary Customer Care Guide and an Owners Job Description Guide by going to eliteworldwide.com/ARN or find the link in the show notes.  Bob Cooper, Founder/President Elite Worldwide. Complimentary Elite Customer Care Guide Template HERE. Listen to Bob’s other episodes HERE Chris Monroe, Monroe Tire & Service, Shelby, NC. Business Development Coach,  Elite Worldwide, Elite Top Shop 360. Listen to Chris' other episodes HERE   Key Talking Points
    • Watch Full Episode on YouTube HERE
    • Websites - What they look for on websites: years in business, pictures of shop/employees (nonstock photos), connection (dogs, kids etc), phone number and email address, reviews, attraction to family business
    • What didn't they say? Price, list of services
    • Google Ads - Their use of the paid Google ads found at the top of search results- they do not consider them as recommendations. Consumers want to do their own research
    • Cause Marketing - powerful but not a top priority to sway decisions, encourage referrals, and find a cause you believe in to be involved with.
    • Complimentary Elite Customer Care Guide Template HERE.
    • Link to Part 1
    • Link to Part 2

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    ]]>    16de6000-68cd-4fb3-ad55-fac536b95029Tue, 20 Sep 2022 00:15:00 -040039:43falsefull781781    Leadership Gold: Chapter 9 [E078] - Chris Cotton Weekly BlitzLeadership Gold: Chapter 9 [E078] - Chris Cotton Weekly BlitzTo see how the leader is doing, look at the people!

    The Leader is Responsible!

    Revealing Questions to ask about Followers:

    1. Are the people following?

    2. Are the people changing?

    3. ARe the people growing?

    4. Are the people succeeding?

    Application Exercises:

    1. Are your people follwing you?

    2. How do you keep score?

    3. Do you believe in your people?

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    To see how the leader is doing, look at the people!

    The Leader is Responsible!

    Revealing Questions to ask about Followers:

    1. Are the people following?

    2. Are the people changing?

    3. ARe the people growing?

    4. Are the people succeeding?

    Application Exercises:

    1. Are your people follwing you?

    2. How do you keep score?

    3. Do you believe in your people?

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    feb2490b-dd7b-49b7-b01a-7389f469a67dMon, 19 Sep 2022 00:15:00 -040015:01falsebonus    Customer Buys Legacy Shop, Grew 400% - Todd Cole [AW 123]Customer Buys Legacy Shop, Grew 400% - Todd ColeWatch on YouTube

    Todd Cole, TC Auto Service, Corpus Christi, TX.

    Key Talking Points

    • Was in medical device sales but looking to make a change. His great grandfather, grandfather, and father were all in the automotive business
    • Was a customer of the business and bought the business from the owner (who was 80 years old)
    • Senior tech has been with the business for over 30 years- loves to teach and help others, maintains quality. He is a mentor for apprentices. 
    • ‘Running out of concrete' as they started growing- purchased satellite location 
    • 7 lifts total
    • Look at productivity by technician weekly- scoreboard with names listed, fun competition
    • Drive through lanes with vehicles- 3 lanes

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch on YouTube

    Todd Cole, TC Auto Service, Corpus Christi, TX.

    Key Talking Points

    • Was in medical device sales but looking to make a change. His great grandfather, grandfather, and father were all in the automotive business
    • Was a customer of the business and bought the business from the owner (who was 80 years old)
    • Senior tech has been with the business for over 30 years- loves to teach and help others, maintains quality. He is a mentor for apprentices. 
    • ‘Running out of concrete' as they started growing- purchased satellite location 
    • 7 lifts total
    • Look at productivity by technician weekly- scoreboard with names listed, fun competition
    • Drive through lanes with vehicles- 3 lanes

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    5c6f8997-792e-4b20-9334-9369d8ac880fSat, 17 Sep 2022 00:15:00 -040017:02falsefull123123    Building a Reliable Mentor/Mentee Program – Marc Brune [RR 780]Building a Reliable Mentor/Mentee Program - Marc BruneDid you know that 70% of change initiatives with new programs/systems will fail due to a lack of leadership commitment?  I want to focus on mentor/mentee and apprenticeship programs, which are most critical to our industry’s survival.  You can lose your way without processes, procedures, and accountability to mold your apprentice into your shop. Too much talk and not enough action is the breakdown.  Luckily for you, my guest, Marc Brune, has a program focused on helping businesses develop entry-level technician mentoring programs with the tech shortage in mind.  Marc Brune, Business Development Manager, mentormentee.com  Key Talking Points
    • 3 key people- manager, mentor, mentee
    • People are looking for a plan and someone to help along the path
    • Preparing for business before entry-level candidate comes on board- do you have the right culture for a positive mentor-mentee atmosphere? Who will be the best person to step in (manager) and mentor (can multitask)
    • Mentor- teaches not only automotive but also speaks the culture of the shop 
    • Mentoring vs. teaching- teaching is 1-way street, and mentoring is a 2-way street
    • Assessment- 15 different categories, ranked in order of importance
    • Educate- set expectations for each role
    • Execution- have mentee and plan
    • Plan- having a repeatable plan 
    • Online course specific for each role- 3 hours each
    • Facilitating growth- offers ASE task lists used in ASE accredited program
    • Soft skills- customers are a part of your business
    • Setting goals- mentor and mentee can set specific goals with dates and be able to adjust  
    • Recruit- “the important things are never urgent, and the urgent things are never important.” Have the recruiting mindset.   
    • Execute- daily on the job training plan for mentees and track progress
    • Analyze and reward- get the data flowing on how the mentor/mentee progressing. Build incentives for growth with both mentor/mentee. Don’t let your mentors go red in their pay.
    • mentormentee.com 

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    Did you know that 70% of change initiatives with new programs/systems will fail due to a lack of leadership commitment?  I want to focus on mentor/mentee and apprenticeship programs, which are most critical to our industry’s survival.  You can lose your way without processes, procedures, and accountability to mold your apprentice into your shop. Too much talk and not enough action is the breakdown.  Luckily for you, my guest, Marc Brune, has a program focused on helping businesses develop entry-level technician mentoring programs with the tech shortage in mind.  Marc Brune, Business Development Manager, mentormentee.com  Key Talking Points
    • 3 key people- manager, mentor, mentee
    • People are looking for a plan and someone to help along the path
    • Preparing for business before entry-level candidate comes on board- do you have the right culture for a positive mentor-mentee atmosphere? Who will be the best person to step in (manager) and mentor (can multitask)
    • Mentor- teaches not only automotive but also speaks the culture of the shop 
    • Mentoring vs. teaching- teaching is 1-way street, and mentoring is a 2-way street
    • Assessment- 15 different categories, ranked in order of importance
    • Educate- set expectations for each role
    • Execution- have mentee and plan
    • Plan- having a repeatable plan 
    • Online course specific for each role- 3 hours each
    • Facilitating growth- offers ASE task lists used in ASE accredited program
    • Soft skills- customers are a part of your business
    • Setting goals- mentor and mentee can set specific goals with dates and be able to adjust  
    • Recruit- “the important things are never urgent, and the urgent things are never important.” Have the recruiting mindset.   
    • Execute- daily on the job training plan for mentees and track progress
    • Analyze and reward- get the data flowing on how the mentor/mentee progressing. Build incentives for growth with both mentor/mentee. Don’t let your mentors go red in their pay.
    • mentormentee.com 

    Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR. Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    dd620c02-02d8-419a-81aa-f850c7eb1172Fri, 16 Sep 2022 00:15:00 -040034:55falsefull780780    What is My Break-Even Point? [E031] - Business By The NumbersWhat is My Break-Even Point? [E031] - Business By The NumbersWhat is My Break Even Point? This week Hunt talks about break-even points and how it is important to understand this aspect of your business.

    • What is a break-even point and how do I calculate mine?

    • What are the major drivers of increasing or decreasing your break-even point?

    • How to set proper goals to meet your break-even point?

    • How do I calculate my business to not break-even, but actually grow and provide a steady profit?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    What is My Break Even Point? This week Hunt talks about break-even points and how it is important to understand this aspect of your business.

    • What is a break-even point and how do I calculate mine?

    • What are the major drivers of increasing or decreasing your break-even point?

    • How to set proper goals to meet your break-even point?

    • How do I calculate my business to not break-even, but actually grow and provide a steady profit?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    292a8523-180d-41ef-bbf2-a1c317887058Thu, 15 Sep 2022 00:15:00 -040026:16falsebonus    What Should We Call DVI’s? [THA 293]What Should We Call DVI's?In the world of the customer, do they know what DVI stands for or what an inspection really is? Have you thought about calling it a “Vehicle Health Check?” My panel discusses the importance of transparency with your customer and why you might want to change the term ‘DVI.’

    Watch the Episode on YouTube

    Clint White, Service Advisor Coach & Shop Consultant with CWI. Listen to Clint’s previous episodes HERE Ryan von Steinen, General Manager, JB Import Automotive Repair, St. Petersburg, FL Adam Liu, Essential Auto Care, Middle Village, NY Key Talking Points
    • Inspection vs Vehicle Health Reports. With a digital format available that delivers much more transparency and value, we need an UPGRADED term for our in-depth process that we present to each customer
    • The value in GREAT and Personable Vehicle Health Reports to technicians, advisors, and the facility. 
    • In states such as NY, any kind of "inspection" usually resonates with State Inspection.
    • In-depth Vehicle Health & Safety Evaluation
      • IN-DEPTH – An extremely high-value, thorough & extensive process that focuses on knowing actual conditions, measurements & facts.
      •  If it can be known it WILL be known; and if it is known then it WILL be shown – C. White
      • VEHICLE HEALTH – Just like the human body, a vehicle can be in a poor state of well-being, leading to unreliability, poor fuel economy, and inconvenient break-downs.
      • SAFETY – Equally as important as Vehicle Health, Vehicle Safety or the lack thereof directly impacts the consumer’s peace-of-mind
      • EVALUATION – A physical assessment (including test drive) of the entire vehicle performed by an expert technician in which the condition of every accessible system in the vehicle is scrutinized, documented, and reported to the customer in an easily understandable format.


    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    In the world of the customer, do they know what DVI stands for or what an inspection really is? Have you thought about calling it a “Vehicle Health Check?” My panel discusses the importance of transparency with your customer and why you might want to change the term ‘DVI.’

    Watch the Episode on YouTube

    Clint White, Service Advisor Coach & Shop Consultant with CWI. Listen to Clint’s previous episodes HERE Ryan von Steinen, General Manager, JB Import Automotive Repair, St. Petersburg, FL Adam Liu, Essential Auto Care, Middle Village, NY Key Talking Points
    • Inspection vs Vehicle Health Reports. With a digital format available that delivers much more transparency and value, we need an UPGRADED term for our in-depth process that we present to each customer
    • The value in GREAT and Personable Vehicle Health Reports to technicians, advisors, and the facility. 
    • In states such as NY, any kind of "inspection" usually resonates with State Inspection.
    • In-depth Vehicle Health & Safety Evaluation
      • IN-DEPTH – An extremely high-value, thorough & extensive process that focuses on knowing actual conditions, measurements & facts.
      •  If it can be known it WILL be known; and if it is known then it WILL be shown – C. White
      • VEHICLE HEALTH – Just like the human body, a vehicle can be in a poor state of well-being, leading to unreliability, poor fuel economy, and inconvenient break-downs.
      • SAFETY – Equally as important as Vehicle Health, Vehicle Safety or the lack thereof directly impacts the consumer’s peace-of-mind
      • EVALUATION – A physical assessment (including test drive) of the entire vehicle performed by an expert technician in which the condition of every accessible system in the vehicle is scrutinized, documented, and reported to the customer in an easily understandable format.


    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    3cbd6462-1c3a-4a0c-8459-374c3a76c1c9Thu, 15 Sep 2022 00:15:00 -040043:32falsefull293293    Employee Motivation with Sean Tipping [E048] - Automotive Field TheoryEmployee Motivation with Sean Tipping [E048] - Automotive Field TheoryThe show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    f29717d6-15c7-458d-9013-4345ac502b40Wed, 14 Sep 2022 00:15:00 -040055:34falsebonus    Finding Your Shop's Purple Cow with Vic Tarasik [E013] - The Auto Repair Marketing PodcastFinding Your Shop's Purple Cow with Vic Tarasik [E013] - The Auto Repair Marketing PodcastWhat would you do if you were driving the backroads passing field after field full of white, black, and brown cows, and all of a sudden you saw a purple cow? You’d probably stop your car, take pictures of the cow, post on social media, and tell everyone you know about it! Don’t you wish people would have that kind of reaction to your auto repair shop? In this episode, we talk to Vic Tarasik of Shop Owner Coach about how to find your shop’s purple cow.

    Talking Points

    • What is a Purple Cow?
    • Fitting in is failing, its a crowded marketplace, so not standing out equals being invisible
    • Using your purple cow to attract + retain customers
    • Using your purple cow to attract + retain technicians
    • Examples of some famous purple cows

    How To Get In Touch With Vic Tarasik

    Email - vic@shopownercoach.com

    Website - Shop Owner Coach

    How To Get In Touch With Shop Marketing Pros

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Lagniappe (Books, Links, Other Podcasts, etc)


    Meta Description - Getting people to notice and talk about your shop is a goal of every shop owner.  Join us and Vic Tarasik as we talk about Seth Godin’s book, “Purple Cow”

    Thanks to our partner RepairPal. Visit the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    ]]>    What would you do if you were driving the backroads passing field after field full of white, black, and brown cows, and all of a sudden you saw a purple cow? You’d probably stop your car, take pictures of the cow, post on social media, and tell everyone you know about it! Don’t you wish people would have that kind of reaction to your auto repair shop? In this episode, we talk to Vic Tarasik of Shop Owner Coach about how to find your shop’s purple cow.

    Talking Points

    • What is a Purple Cow?
    • Fitting in is failing, its a crowded marketplace, so not standing out equals being invisible
    • Using your purple cow to attract + retain customers
    • Using your purple cow to attract + retain technicians
    • Examples of some famous purple cows

    How To Get In Touch With Vic Tarasik

    Email - vic@shopownercoach.com

    Website - Shop Owner Coach

    How To Get In Touch With Shop Marketing Pros

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com 

    Lagniappe (Books, Links, Other Podcasts, etc)


    Meta Description - Getting people to notice and talk about your shop is a goal of every shop owner.  Join us and Vic Tarasik as we talk about Seth Godin’s book, “Purple Cow”

    Thanks to our partner RepairPal. Visit the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    ]]>    0b1bef40-f383-4288-8f59-106c0091445eWed, 14 Sep 2022 00:15:00 -040040:32falsebonus    NAPA Focused on EV Tech, Tools and Parts – Susan Starnes [RR 779]NAPA Focused on EV Tech, Tools and Parts - Susan StarnesAnother informative episode with NAPA’s VP of Emerging Technology, Susan Starnes. We talk about NAPA’s support for all their customers as they focus on providing tools, parts, and training to meet all the future technology needs so we can seize every opportunity to repair the newest high-tech vehicles.

    Susan Starnes, Vice President, Emerging Markets of Genuine Parts Company

    Key Talking Points

    • General discussion about the penetration of EVs, ADAS, connectivity
    • Her team works closely with training
    • NexDrive program- equip shops to service EV’s and hybrids, started in the Netherlands in 2020. Looking to roll out and test in the US soon. Having products, training and communication and support around the program.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    Another informative episode with NAPA’s VP of Emerging Technology, Susan Starnes. We talk about NAPA’s support for all their customers as they focus on providing tools, parts, and training to meet all the future technology needs so we can seize every opportunity to repair the newest high-tech vehicles.

    Susan Starnes, Vice President, Emerging Markets of Genuine Parts Company

    Key Talking Points

    • General discussion about the penetration of EVs, ADAS, connectivity
    • Her team works closely with training
    • NexDrive program- equip shops to service EV’s and hybrids, started in the Netherlands in 2020. Looking to roll out and test in the US soon. Having products, training and communication and support around the program.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    cea2dd19-9f3e-4288-86bd-dca36518a7d4Tue, 13 Sep 2022 00:15:00 -040014:39falsefull779779    Overcoming the Victim Mindset [E077] - Chris Cotton Weekly BlitzOvercoming the Victim Mindset [E077] - Chris Cotton Weekly BlitzOvercoming the Victim Mindset

    What is a victim mindset?

    A victim mindset is when someone feels that bad things keep happening to them no matter what. at the root of this mentality is that none of these circumstances or situations are their fault.

    What causes a victim mindset?----------No one is born a victim. A victim complex isn't a personality trait — it's learned behavior. In fact, victim syndrome could be considered a type of learned helplessness. Learned helplessness is a phenomenon in psychology where people who have traumatic experiences feel that they can't escape it, no matter what they do.

    Here are some circumstances that might result in developing a victim mindset as a coping mechanism:

    Trauma-------If a person has experienced a traumatic situation in their youth, they may feel like life is inherently difficult and there's nothing they can do to make it better. This is a key way that learned helplessness develops. Victims may feel that no one understands them or that they can't trust anyone to help them.

    Manipulation------Some people enjoy the attention and sense of control that victimhood brings. Even though they feel like they lack control over the circumstances in their life, they thrive on validation and sympathy from others. Being able to get other people to stop and help them — or at the very least, feel sorry for them — helps them retain a sense of importance and control.

    Lack of accountability--------People may respond to low standards or expectations by playing the victim. Whether because someone else has always stepped up to take responsibility, or because people don’t expect much, being “out of control” becomes comfortable. Victimhood provides anonymity and protection. When you’re never at the wheel, things are never your fault.

    Avoidance--------Sometimes we are more afraid of our own success then we are of our failure. Giving up responsibility for ourselves and our actions makes us feel like we don't have to be accountable for what we say we want. Chasing our dreams requires a degree of vulnerability, resilience, self-confidence, and willingness to grow — none of which you need if you just play the victim card.

    Take your life back into your hands----It can be hard to feel like your life is under your control when bad things keep happening. This is especially true when success feels slow — and failure feels overwhelming.

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    Overcoming the Victim Mindset

    What is a victim mindset?

    A victim mindset is when someone feels that bad things keep happening to them no matter what. at the root of this mentality is that none of these circumstances or situations are their fault.

    What causes a victim mindset?----------No one is born a victim. A victim complex isn't a personality trait — it's learned behavior. In fact, victim syndrome could be considered a type of learned helplessness. Learned helplessness is a phenomenon in psychology where people who have traumatic experiences feel that they can't escape it, no matter what they do.

    Here are some circumstances that might result in developing a victim mindset as a coping mechanism:

    Trauma-------If a person has experienced a traumatic situation in their youth, they may feel like life is inherently difficult and there's nothing they can do to make it better. This is a key way that learned helplessness develops. Victims may feel that no one understands them or that they can't trust anyone to help them.

    Manipulation------Some people enjoy the attention and sense of control that victimhood brings. Even though they feel like they lack control over the circumstances in their life, they thrive on validation and sympathy from others. Being able to get other people to stop and help them — or at the very least, feel sorry for them — helps them retain a sense of importance and control.

    Lack of accountability--------People may respond to low standards or expectations by playing the victim. Whether because someone else has always stepped up to take responsibility, or because people don’t expect much, being “out of control” becomes comfortable. Victimhood provides anonymity and protection. When you’re never at the wheel, things are never your fault.

    Avoidance--------Sometimes we are more afraid of our own success then we are of our failure. Giving up responsibility for ourselves and our actions makes us feel like we don't have to be accountable for what we say we want. Chasing our dreams requires a degree of vulnerability, resilience, self-confidence, and willingness to grow — none of which you need if you just play the victim card.

    Take your life back into your hands----It can be hard to feel like your life is under your control when bad things keep happening. This is especially true when success feels slow — and failure feels overwhelming.

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    bfb87824-16b5-4dda-8d1e-6016133dc228Mon, 12 Sep 2022 00:15:00 -040018:49falsebonus    Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122]Satellite Location: Diamond in the Rough - Jorge GilliganWatch on YouTube

    Jorge Gilligan, Revolution Motor Works, Finksburg, MD Listen to Jorge’s Episodes HERE.

    Key Talking Points

    • Opened a satellite location 1 year ago, about ¼ mile away- it needed a lot of remodeling (new electrical, paint, cleanup, lighting), but the sweat equity was worth it. More space than 1st location. Hub for bigger work to be done. 
    • New technician- starts at 1st location, then will be relocated to satellite  
    • 2 advisors take turns shuttling parts
    • Has apprentice in the works from the dealership

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch on YouTube

    Jorge Gilligan, Revolution Motor Works, Finksburg, MD Listen to Jorge’s Episodes HERE.

    Key Talking Points

    • Opened a satellite location 1 year ago, about ¼ mile away- it needed a lot of remodeling (new electrical, paint, cleanup, lighting), but the sweat equity was worth it. More space than 1st location. Hub for bigger work to be done. 
    • New technician- starts at 1st location, then will be relocated to satellite  
    • 2 advisors take turns shuttling parts
    • Has apprentice in the works from the dealership

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    3d3b0598-7b95-4e81-abe6-d3f0949443b2Sat, 10 Sep 2022 00:15:00 -040024:51falsefull122122    Preparing For The Next Five Years [RR 778]Preparing For The Next Five Years [RR 778]If only we had a crystal ball to peak at the next 5 years. As a shop owner, you might still be booked out 2-3 weeks, but with gas prices, inflation, the great resignation, interest rates, and new and used car costs, what do you need to pay attention to in the short term to continue to be profitable and relevant?  Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Joe Marconi, Executive Council Member, Elite Worldwide. Joe’s Episodes HERE. Michael Smith, Managing Partner, Herzberg Smith and Co, Michael Smith’s previous episodes HERE Jaron Kleber, National Sales Manager, Repair Shop of Tomorrow

    Key Talking Points

    • Your employees should be your greatest strength. Invest in THEM to secure their future and the future of your business. Connect the dots with their goals and the company’s goals. Don’t ignore the people in your shop. Don’t get complacent.
    • Productivity, efficiency, and effective labor rate are the 3 most important numbers in your business
    • Systems, operations, and procedures. SOPs will set you free! Important to train the whole team on “what right looks like” so that everyone is rowing the boat in the same direction. It’s not about the one, it’s about the all. TEAMWORK makes the dream work.
    • The automobile service industry is undergoing a literal revolution. The boomers are increasingly aging out, the number of independent competitors is shrinking fast, being a future top-shop will require much more business sophistication in the future, and the third-party investor feeding frenzy has begun. Smart owners need a strong business strategy, steeped in their legacy and exit strategy, to lead through these changes rather than just playing catch-up.
    • Baby boomers retiring- 80-85% aren't worth making a private equity investment
    • Shop owners coming from outside the industry- thinking from a business perspective 
    • Elevating the industry through training and coaching
    • Profit vs cash- cash brings personal spending habits into play, preserving cash
    • Will it slow down? It matters what you do during the good times that will help you survive the bad times. Don’t let car count carry you. Redefine who you are and honed in

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    ]]>    If only we had a crystal ball to peak at the next 5 years. As a shop owner, you might still be booked out 2-3 weeks, but with gas prices, inflation, the great resignation, interest rates, and new and used car costs, what do you need to pay attention to in the short term to continue to be profitable and relevant?  Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast Joe Marconi, Executive Council Member, Elite Worldwide. Joe’s Episodes HERE. Michael Smith, Managing Partner, Herzberg Smith and Co, Michael Smith’s previous episodes HERE Jaron Kleber, National Sales Manager, Repair Shop of Tomorrow

    Key Talking Points

    • Your employees should be your greatest strength. Invest in THEM to secure their future and the future of your business. Connect the dots with their goals and the company’s goals. Don’t ignore the people in your shop. Don’t get complacent.
    • Productivity, efficiency, and effective labor rate are the 3 most important numbers in your business
    • Systems, operations, and procedures. SOPs will set you free! Important to train the whole team on “what right looks like” so that everyone is rowing the boat in the same direction. It’s not about the one, it’s about the all. TEAMWORK makes the dream work.
    • The automobile service industry is undergoing a literal revolution. The boomers are increasingly aging out, the number of independent competitors is shrinking fast, being a future top-shop will require much more business sophistication in the future, and the third-party investor feeding frenzy has begun. Smart owners need a strong business strategy, steeped in their legacy and exit strategy, to lead through these changes rather than just playing catch-up.
    • Baby boomers retiring- 80-85% aren't worth making a private equity investment
    • Shop owners coming from outside the industry- thinking from a business perspective 
    • Elevating the industry through training and coaching
    • Profit vs cash- cash brings personal spending habits into play, preserving cash
    • Will it slow down? It matters what you do during the good times that will help you survive the bad times. Don’t let car count carry you. Redefine who you are and honed in

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    ]]>    3338ce7f-6746-4e81-8bc3-d06f67ebfdafFri, 09 Sep 2022 00:15:00 -040056:15falsefull778778    Brakes For Breasts 2022 Webathon for a Breast Cancer Vaccine [CC 108]Brakes For Breasts 2022 Webathon for a Breast Cancer VaccineParticipants 
    • LeighAnne Best, Mighty Auto Pro, Medina OH – leighanne@mightyautopro.com
    • Laura Frank, Auto Repair Technology, Brook Park, OH – lmfgrf@gmail.com
    • Chris Cozad - Alternative Auto Service, Columbus, OHLori and Sam Concelman,
    • Glenshaw Auto Service, Glenshaw, PA
    • Alan and Helen Yu - GIC Car Clinic, San Jose, CA
    • Dr. Justin Johnson, Cleveland Clinic –
    • "Lead Researcher and Program Manager"
    • Jimmy Lea, KUKUI

    WATCH ON YOUTUBE HERE Key Points:
    • National Automotive Aftermarket Fundraiser for Breast Cancer Vaccine Research
    • www.brakesforbreasts.com
    • $1.4M collected so far
    • Easy to bring on a vendor to help support this program
    • Marketing materials are available on the website to help get out the word
    • Phase One clinical trial is ongoing
    • Also working on an ovarian vaccine
    • Every dollar goes to the lab at Cleveland Clinic directly - no overhead costs. NONE.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    ]]>    Participants 
    • LeighAnne Best, Mighty Auto Pro, Medina OH – leighanne@mightyautopro.com
    • Laura Frank, Auto Repair Technology, Brook Park, OH – lmfgrf@gmail.com
    • Chris Cozad - Alternative Auto Service, Columbus, OHLori and Sam Concelman,
    • Glenshaw Auto Service, Glenshaw, PA
    • Alan and Helen Yu - GIC Car Clinic, San Jose, CA
    • Dr. Justin Johnson, Cleveland Clinic –
    • "Lead Researcher and Program Manager"
    • Jimmy Lea, KUKUI

    WATCH ON YOUTUBE HERE Key Points:
    • National Automotive Aftermarket Fundraiser for Breast Cancer Vaccine Research
    • www.brakesforbreasts.com
    • $1.4M collected so far
    • Easy to bring on a vendor to help support this program
    • Marketing materials are available on the website to help get out the word
    • Phase One clinical trial is ongoing
    • Also working on an ovarian vaccine
    • Every dollar goes to the lab at Cleveland Clinic directly - no overhead costs. NONE.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    ]]>    052d5e07-c942-4ce0-a21b-8c597991a3bcFri, 09 Sep 2022 00:15:00 -040041:12falsefull108108    Driving Profits Through Labor [E030] - Business By The NumbersDriving Profits Through Labor [E030] - Business By The NumbersDriving Profits Through Labor. This week Hunt is joined by Jaron Kleber from Repair Shop of Tomorrow to discuss the importance of labor profitability.

    • Is your posted labor rate set appropriately to make your desired labor gross profit?

    • Do you know what your technicians cost you per hour?

    • Do you know what your effective labor rate is?

    • Are you utilizing a labor matrix?

    Jaron's Email:

    jaron_kleber@repairshopoftomorrow.com

    Webinar Recording Link:

    https://attendee.gotowebinar.com/recording/2884779187636798982

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Driving Profits Through Labor. This week Hunt is joined by Jaron Kleber from Repair Shop of Tomorrow to discuss the importance of labor profitability.

    • Is your posted labor rate set appropriately to make your desired labor gross profit?

    • Do you know what your technicians cost you per hour?

    • Do you know what your effective labor rate is?

    • Are you utilizing a labor matrix?

    Jaron's Email:

    jaron_kleber@repairshopoftomorrow.com

    Webinar Recording Link:

    https://attendee.gotowebinar.com/recording/2884779187636798982

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    86ea9dff-d923-4727-9779-c15ac6c032cbThu, 08 Sep 2022 00:15:00 -040058:46falsebonus    Why Speak to Fifth Graders? [THA 292]Why Speak to Fifth Graders?No one can do everything, but everyone can do something. Raising the image and perception of our industry starts with getting involved with schools. If you’re involved in your local community college or high school, I would like to put out a challenge that you also visit the elementary and middle schools. The students are buzzing with energy, questions, and already have a leg up on technology. If you’re not involved with any schools, what’s stopping you?  You can’t afford to not put your time into students, teachers, and school counselors. The impressions you leave on the youth are critical to creating opportunities for our industry's future.

    Watch the Episode on YouTube

    Andy Fiffick, CEO Rad Air, 10-locations, franchise. Listen to Andy’s other episodes HERE Bill Haas, Owner of Haas Performance Consulting, Bill’s previous episodes HERE. Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig’s previous episodes HERE Key Talking Points
    • To connect these newest minds to our trades really does begin at the 5th-grade level AND at the dinner table or other places where the discussion needs to be about the opportunities that the service trades are no longer a plan “B”.
    • The newer generation truly has a “leg up” as they are ready and are very quick and techy, which then really leaves the “on the job” nuts and bolts experience. This is where an Apprenticeship program is a must for the automotive industry and its future. 
    • Craig has 5 technicians from the apprentice program
    • Vehicles are more advanced than the Apollo spaceship
    • Make sure your presentation includes many questions. It keeps them engaged, and you will learn from their perspective.
    • Tell stories, lots of stories. Don’t go into statistics.
    • You must get to the teachers and parents
    • Working with your hands and mind is rewarding.
    • Solving tough problems builds character.
    • You can't afford to not put your time into students and the community- the impressions you leave are critical 
    • Raise your hand for any volunteering opportunity

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    No one can do everything, but everyone can do something. Raising the image and perception of our industry starts with getting involved with schools. If you’re involved in your local community college or high school, I would like to put out a challenge that you also visit the elementary and middle schools. The students are buzzing with energy, questions, and already have a leg up on technology. If you’re not involved with any schools, what’s stopping you?  You can’t afford to not put your time into students, teachers, and school counselors. The impressions you leave on the youth are critical to creating opportunities for our industry's future.

    Watch the Episode on YouTube

    Andy Fiffick, CEO Rad Air, 10-locations, franchise. Listen to Andy’s other episodes HERE Bill Haas, Owner of Haas Performance Consulting, Bill’s previous episodes HERE. Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig’s previous episodes HERE Key Talking Points
    • To connect these newest minds to our trades really does begin at the 5th-grade level AND at the dinner table or other places where the discussion needs to be about the opportunities that the service trades are no longer a plan “B”.
    • The newer generation truly has a “leg up” as they are ready and are very quick and techy, which then really leaves the “on the job” nuts and bolts experience. This is where an Apprenticeship program is a must for the automotive industry and its future. 
    • Craig has 5 technicians from the apprentice program
    • Vehicles are more advanced than the Apollo spaceship
    • Make sure your presentation includes many questions. It keeps them engaged, and you will learn from their perspective.
    • Tell stories, lots of stories. Don’t go into statistics.
    • You must get to the teachers and parents
    • Working with your hands and mind is rewarding.
    • Solving tough problems builds character.
    • You can't afford to not put your time into students and the community- the impressions you leave are critical 
    • Raise your hand for any volunteering opportunity

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    140f1650-863e-4916-b953-d5a4136d21a7Thu, 08 Sep 2022 00:15:00 -040045:32falsefull292292    Benefits To and From Hiring Veterans with Scott Shotton and Brandon Dills [E047] - Automotive Field TheoryBenefits To and From Hiring Veterans with Scott Shotton and Brandon Dills [E047] - Automotive Field Theory
  • Attributes of military veterans
  • Your business culture to support veterans and maybe everyone

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Attributes of military veterans
  • Your business culture to support veterans and maybe everyone

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    4f53b653-6712-4f9a-be0b-e1de0dc041f8Wed, 07 Sep 2022 00:15:00 -040055:39falsebonus    Relationships Matter; Because Nobody's Perfect [E012] - The Auto Repair Marketing PodcastRelationships Matter; Because Nobody's Perfect [E012] - The Auto Repair Marketing PodcastHey friends! Welcome to our newest episode of the Auto Repair Marketing Podcast. Today it’s a little different because we kicked Brian out! It’s just the ladies today and I have a very special guest, friend, and client: Mrs. Jen Rindflesh of Collinsville Auto Repair in Canton, CT.

    • This podcast came from a chat Jen and I had about two weeks ago. 
    • What we learned was the parallel between our relationship as marketers and your (Jen) relationship as the shop.
    • Custom, personalized marketing 
    • takes time
    • requires collaboration
    • needs open communication
    • What we did was not perfect, the content was off - the discussion that happened
    • Patience building a relationship
    • Trusting your partners
    • When mishaps happen: listen, learn, move forward
    • Understanding different ways things are said in various regions of the country
    • Communication, communication, communication

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com

    Lagniappe (Books, Links, Other Podcasts, etc)


    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    Hey friends! Welcome to our newest episode of the Auto Repair Marketing Podcast. Today it’s a little different because we kicked Brian out! It’s just the ladies today and I have a very special guest, friend, and client: Mrs. Jen Rindflesh of Collinsville Auto Repair in Canton, CT.

    • This podcast came from a chat Jen and I had about two weeks ago. 
    • What we learned was the parallel between our relationship as marketers and your (Jen) relationship as the shop.
    • Custom, personalized marketing 
    • takes time
    • requires collaboration
    • needs open communication
    • What we did was not perfect, the content was off - the discussion that happened
    • Patience building a relationship
    • Trusting your partners
    • When mishaps happen: listen, learn, move forward
    • Understanding different ways things are said in various regions of the country
    • Communication, communication, communication

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Questions/Ideas - podcast@shopmarketingpros.com

    Lagniappe (Books, Links, Other Podcasts, etc)


    Thanks to our partner, RepairPal. Visit the Web HERE

    ]]>    5f1cbcb4-89e3-4344-917e-8ac87ecb8e28Wed, 07 Sep 2022 00:15:00 -040025:29falsebonus    Customer Perceptions: Part 2 – Bob Cooper and Darrin Barney [RR 777]Customer Perceptions: Part 2 - Bob Cooper and Darrin BarneyWe are on Part 2 of our 3 Part series about customer perspectives with Bob Cooper. In this episode, Bob asks a panel of consumers at the 2022 Elite Invitational in San Diego about pricing competitiveness and how to recover when something goes wrong with a customer experience.

    Bob Cooper, Founder/President Elite Worldwide. Complimentary Elite Customer Care Guide Template HERE. Listen to Bob’s other episodes HERE Darrin Barney, VP of Operations, Elite Worldwide. President of Barney Brother’s Off-Road and Repair, Grand Junction, CO. Listen to Darrin’s previous episodes HERE

    Key Talking Points

    • Pricing and Competitiveness: pricing is based on other businesses, economics/market conditions/competitors, sales force determination, and dealership prices. They do not understand where the price comes from. 
    • Price comparing: asking why it's a considerable difference, asking to match the price, questioning labor prices, see a breakdown of prices. Be competitive, but you don’t need to match. Charge appropriately for your shop.
    • Recovery- KIA EV battery issues- irritated loaner was a gas vehicle, KIA wrote check to cover gas during time they had car (for few months), “fix the problem so well they cant wiat for it to happen again.” KIA was understanding of their individual customer. Have a plan/procedure in place. Have a ‘discount’ budget to use- empower your people. LISTEN 
    • Have the right people in place
    • Complimentary Elite Customer Care Guide Template HERE

    Link to actual customer video's HERE. Link to Part 1

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    We are on Part 2 of our 3 Part series about customer perspectives with Bob Cooper. In this episode, Bob asks a panel of consumers at the 2022 Elite Invitational in San Diego about pricing competitiveness and how to recover when something goes wrong with a customer experience.

    Bob Cooper, Founder/President Elite Worldwide. Complimentary Elite Customer Care Guide Template HERE. Listen to Bob’s other episodes HERE Darrin Barney, VP of Operations, Elite Worldwide. President of Barney Brother’s Off-Road and Repair, Grand Junction, CO. Listen to Darrin’s previous episodes HERE

    Key Talking Points

    • Pricing and Competitiveness: pricing is based on other businesses, economics/market conditions/competitors, sales force determination, and dealership prices. They do not understand where the price comes from. 
    • Price comparing: asking why it's a considerable difference, asking to match the price, questioning labor prices, see a breakdown of prices. Be competitive, but you don’t need to match. Charge appropriately for your shop.
    • Recovery- KIA EV battery issues- irritated loaner was a gas vehicle, KIA wrote check to cover gas during time they had car (for few months), “fix the problem so well they cant wiat for it to happen again.” KIA was understanding of their individual customer. Have a plan/procedure in place. Have a ‘discount’ budget to use- empower your people. LISTEN 
    • Have the right people in place
    • Complimentary Elite Customer Care Guide Template HERE

    Link to actual customer video's HERE. Link to Part 1

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    7a657d2c-6697-4fd6-b69b-316577bb1adcTue, 06 Sep 2022 00:15:00 -040036:23falsefull777777    Solving the Technician Shortage, Once and For All! [E076] - Chris Cotton Weekly BlitzSolving the Technician Shortage, Once and For All! [E076] - Chris Cotton Weekly BlitzI do not believe that anyone that works in the Automotive Service and Repair Industry would argue with the fact that there is a shortage of good technicians in our industry. In fact, 9 out of 10 shops that we work with today (or for that matter in our industry) need a good technician and I would also say that for 10% to 20% of those shops the lack of good technicians is a serious problem causing them to lose customers, profits and sleep.

    So Why are we in this position?

    That’s great Chris, Now what’s the solution?

    First: We make it cool to become a technician/mechanic and we dramatically increase the pay for every technician in the industry immediately.

    Second: We take $5 of the increase and make sure we have a full benefit package.

    Third: We take the other $5 of the increase and join a non-profit organization that will market to the mothers and fathers out there!

    Lastly, every shop owner books an appointment at a college, auto tech school or high school and ‘volunteer’ their time to talk to the students, teachers and administrators about our incredible industry.

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    I do not believe that anyone that works in the Automotive Service and Repair Industry would argue with the fact that there is a shortage of good technicians in our industry. In fact, 9 out of 10 shops that we work with today (or for that matter in our industry) need a good technician and I would also say that for 10% to 20% of those shops the lack of good technicians is a serious problem causing them to lose customers, profits and sleep.

    So Why are we in this position?

    That’s great Chris, Now what’s the solution?

    First: We make it cool to become a technician/mechanic and we dramatically increase the pay for every technician in the industry immediately.

    Second: We take $5 of the increase and make sure we have a full benefit package.

    Third: We take the other $5 of the increase and join a non-profit organization that will market to the mothers and fathers out there!

    Lastly, every shop owner books an appointment at a college, auto tech school or high school and ‘volunteer’ their time to talk to the students, teachers and administrators about our incredible industry.

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    3148c3b9-3722-4e76-b5c0-d9c7cf4e5d0fMon, 05 Sep 2022 00:15:00 -040018:19falsebonus    Maximizing Space and Efficiency – Bob Noreiga [AW 121]Maximizing Space and Efficiency - Bob Noreiga [AW 121]Watch on YouTube

    Bob Noriega, AutoWorks of Tampa, Tampa, FL. Listen to Bob's previous episodes HERE. Link to the first episode with a discussion of craft beers HERE.

    Key Talking Points

    • “The most important car is the car not at your shop yet”
    • Acquired in 2013, outgrew shop, 35K a month- now over $190-220k per month, maximizing space
    • 220-280 cars per month
    • Growth- 59 parking spaces, 7 bays, 10 employees
    • Management flow- parts person (detailed oriented, assists the service writers, estimates), car transporter (the shop backbone), increase nonverbal communication
    • Success is small changes that are accumulated 
    • Any bill over $1,500 requires a deposit due to limited space in the parking lot. 

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch on YouTube

    Bob Noriega, AutoWorks of Tampa, Tampa, FL. Listen to Bob's previous episodes HERE. Link to the first episode with a discussion of craft beers HERE.

    Key Talking Points

    • “The most important car is the car not at your shop yet”
    • Acquired in 2013, outgrew shop, 35K a month- now over $190-220k per month, maximizing space
    • 220-280 cars per month
    • Growth- 59 parking spaces, 7 bays, 10 employees
    • Management flow- parts person (detailed oriented, assists the service writers, estimates), car transporter (the shop backbone), increase nonverbal communication
    • Success is small changes that are accumulated 
    • Any bill over $1,500 requires a deposit due to limited space in the parking lot. 

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    dde02f37-51d3-4f36-9819-a226dea904e1Sat, 03 Sep 2022 00:15:00 -040023:29falsefull121121    Electric Vehicle Outlook with Derek Kaufman [RR 776]Electric Vehicle Outlook with Derek KaufmanDerek Kaufman is constantly scanning future trends in vehicle design and aftermarket challenges, including how recent events in electric vehicles are affecting our near-term and longer-term futures. This is your podcast resource, committed to bringing the future and forward-looking information you can use to inform and map your road ahead. Derek Kaufman, Managing Partner, Schwartz Advisors, President of C3 Network. Listen to Derek’s previous episodes HERE.

    Key Talking Points

    • BEVs are running about 5.6% of new car sales in the second quarter of 2022 – that’s up from 2.7% in the second quarter of 2021.
    • Challenges- recession, price of battery materials/broken supply chain, Inflation Reduction Act
    • China controls 60-80% of the powders associated with battery anodes and cathodes and the lithium transfer medium
    • 80-90% of all BEV vehicles do not qualify for the Inflation Reduction Act- – it only applies to BEV cars that are under $55,000, it only applies to people making less than a certain amount depending on their marital status
    • Autonomous Neighborhood Electric Vehicle (AV NEV)- AV NEVs are package delivery pods and people shuttles traveling in dedicated lanes in urban centers at less than 30 mph.
    • The Federal Government is allocating about $5B of our tax money to install another 500,000 chargers – but if we are going to get anywhere close to their desired sales of BEVs we are going to need over 2 million chargers to keep those cars running.
    • Estimated 5% BEV share of new car sales this year growing to 20% in 2030 and 35% in 2035 – by 2050 we have BEVs at around 50% of 2050

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    ]]>    Derek Kaufman is constantly scanning future trends in vehicle design and aftermarket challenges, including how recent events in electric vehicles are affecting our near-term and longer-term futures. This is your podcast resource, committed to bringing the future and forward-looking information you can use to inform and map your road ahead. Derek Kaufman, Managing Partner, Schwartz Advisors, President of C3 Network. Listen to Derek’s previous episodes HERE.

    Key Talking Points

    • BEVs are running about 5.6% of new car sales in the second quarter of 2022 – that’s up from 2.7% in the second quarter of 2021.
    • Challenges- recession, price of battery materials/broken supply chain, Inflation Reduction Act
    • China controls 60-80% of the powders associated with battery anodes and cathodes and the lithium transfer medium
    • 80-90% of all BEV vehicles do not qualify for the Inflation Reduction Act- – it only applies to BEV cars that are under $55,000, it only applies to people making less than a certain amount depending on their marital status
    • Autonomous Neighborhood Electric Vehicle (AV NEV)- AV NEVs are package delivery pods and people shuttles traveling in dedicated lanes in urban centers at less than 30 mph.
    • The Federal Government is allocating about $5B of our tax money to install another 500,000 chargers – but if we are going to get anywhere close to their desired sales of BEVs we are going to need over 2 million chargers to keep those cars running.
    • Estimated 5% BEV share of new car sales this year growing to 20% in 2030 and 35% in 2035 – by 2050 we have BEVs at around 50% of 2050

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

    ]]>    d923370c-2c27-4236-acd7-9acafbf07f63Fri, 02 Sep 2022 00:15:00 -040036:02falsefull776776    Am I Going to Be Audited? [E029] - Business By The NumbersAm I Going to Be Audited? [E029] - Business By The NumbersAm I Going to Be Audited? This week Hunt discusses if the rumors of 87,000 new IRS agents and if there is any truth to these claims and other causes of audits.

    • What is the IRS doing with all the new agents that they are hiring?

    • What increases your risks in getting audited and how can you minimize those?

    • What are other common types of audits and what should you do if you are ever audited?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Am I Going to Be Audited? This week Hunt discusses if the rumors of 87,000 new IRS agents and if there is any truth to these claims and other causes of audits.

    • What is the IRS doing with all the new agents that they are hiring?

    • What increases your risks in getting audited and how can you minimize those?

    • What are other common types of audits and what should you do if you are ever audited?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    05bda0dd-16c6-41cc-902c-6acd30dba7d5Thu, 01 Sep 2022 00:15:00 -040027:25falsebonus    Customer Amenities [THA 291]Customer Amenities [THA 291]Customer amenities aren’t just a snack bar and some coffee k-cups. It takes more to deepen a relationship.  My panel of shop owners goes beyond the free wifi and beverages to really wow their customers and make that lasting impression. Amenities are your ultimate marketing tool for your business. Take Note!

    Watch the Episode on YouTube

    Rachel Spencer, Spencer’s Auto Repair, Krum, Texas. Rachel’s Previous Episodes HERE

    Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE Jorge Gilligan, Revolution Motor Works, Finksburg, MD Listen to Jorge’s Episodes HERE. Key Talking Points
    • Why Amenities- loaner cars, coffee, tea, branded water bottle, free wifi, hand sanitizers, ice scrappers, little things make a big difference.
    • Customer experience- ‘be so good they won’t forget you,’ it’s your ultimate marketing tool. Customers expect the repair to be done correctly, but what gives them a lasting impression?
    • As an owner, show your team members and vendors the same amount of service as you do your guests
    • FORD- family, occupation, recreation, dreams
    • Any car seat gets a buckled bear in the car seat by technicians- notes are saved in a customer file
    • Wow Budget- empowered employees
    • Swag- normally under $1, $30-40 swag bag for VIP customers
    • “Any way you slice it, we’re grateful for you” $1 pies for customers with VIP card
    • “Thanks for being the heart of our business” Valentine’s day mug of treats
    • “Thanks for making our spirit’s bright” Christmas Candle
    • “We like the way you roll; thanks for coming in.” Tootsie roll
    • Here is a picture from Matt Lachowitzer. A welcome to his customer:

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    Customer amenities aren’t just a snack bar and some coffee k-cups. It takes more to deepen a relationship.  My panel of shop owners goes beyond the free wifi and beverages to really wow their customers and make that lasting impression. Amenities are your ultimate marketing tool for your business. Take Note!

    Watch the Episode on YouTube

    Rachel Spencer, Spencer’s Auto Repair, Krum, Texas. Rachel’s Previous Episodes HERE

    Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE Jorge Gilligan, Revolution Motor Works, Finksburg, MD Listen to Jorge’s Episodes HERE. Key Talking Points
    • Why Amenities- loaner cars, coffee, tea, branded water bottle, free wifi, hand sanitizers, ice scrappers, little things make a big difference.
    • Customer experience- ‘be so good they won’t forget you,’ it’s your ultimate marketing tool. Customers expect the repair to be done correctly, but what gives them a lasting impression?
    • As an owner, show your team members and vendors the same amount of service as you do your guests
    • FORD- family, occupation, recreation, dreams
    • Any car seat gets a buckled bear in the car seat by technicians- notes are saved in a customer file
    • Wow Budget- empowered employees
    • Swag- normally under $1, $30-40 swag bag for VIP customers
    • “Any way you slice it, we’re grateful for you” $1 pies for customers with VIP card
    • “Thanks for being the heart of our business” Valentine’s day mug of treats
    • “Thanks for making our spirit’s bright” Christmas Candle
    • “We like the way you roll; thanks for coming in.” Tootsie roll
    • Here is a picture from Matt Lachowitzer. A welcome to his customer:

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    69c354e8-64fc-4cd5-8f79-dc12c3a0f7cfThu, 01 Sep 2022 00:15:00 -040031:57falsefull291291    Dutch Silverstein - Straight Talk to Technicians - Part 2 [E046] - Automotive Field TheoryDutch Silverstein - Straight Talk to Technicians - Part 2 [E046] - Automotive Field TheoryDutch Silverstein - Straight Talk to Technicians - Part 2


    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Dutch Silverstein - Straight Talk to Technicians - Part 2


    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    55c19df8-0356-4f1a-98f1-471812b17a27Wed, 31 Aug 2022 00:15:00 -040001:14:40falsebonus    Is It Customer Service Or Is It Marketing? [E011] - The Auto Repair Marketing PodcastIs It Customer Service Or Is It Marketing? [E011] - The Auto Repair Marketing PodcastSummary

    Sometimes the lines between customer service and marketing can get pretty blurred, but does it really matter? Join Kim and Brian as they talk about some of their favorite customer service tricks that auto repair shops can use to create raving fans who love your shop, refer their friends, and become overall advocates for your business.

    Talking Points

    • Opening the door for your customers
    • Friendly, personal greeting
    • Make their coffee for them
    • Wash their car
    • Pull the car around

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros

    Thanks to our partner, RepairPal. Visit the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    ]]>    Summary

    Sometimes the lines between customer service and marketing can get pretty blurred, but does it really matter? Join Kim and Brian as they talk about some of their favorite customer service tricks that auto repair shops can use to create raving fans who love your shop, refer their friends, and become overall advocates for your business.

    Talking Points

    • Opening the door for your customers
    • Friendly, personal greeting
    • Make their coffee for them
    • Wash their car
    • Pull the car around

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros

    Thanks to our partner, RepairPal. Visit the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    ]]>    0d77dd37-28b8-4393-964c-24448ea823a7Wed, 31 Aug 2022 00:15:00 -040027:16falsebonus    Car Coach Reports with Lauren Fix [RR 775]Car Coach Reports with Lauren FixCarm here from the Aftermarket Radio Network and my guest is Lauren Fix is a nationally recognized and trusted automotive expert, media guest, journalist, author, keynote speaker and radio and television host. Lauren is also from my hometown, Buffalo, NY. I caught up with Lauren, and we discussed her take on electric and autonomous vehicles, supply chain issues, and her passion for cars that are propelled by an Internal Combustion Engine.

    Lauren Fix, Car Coach Reports,  Total Car Score Podcast, is an automotive expert and analyst based in Buffalo, NY. She has written three books on automobiles. She has appeared on CNN, Fox News, Newsmax TV, CNBC, and USA Radio's Daybreak USA show.

    Key Talking Points

    • Electric Vehicle- limited charging stations, L2 costs 1M for a charging station, alternating current can have dangers when charging
    • Anti Inflation Act- tax credit, only 18 cars will qualify, Ford and GM raised prices  
    • Shortage of rare earth minerals that cant get mined in the USA 
    • Supply chain issues- oil filters, diesel oil
    • Everything is processed with some form of oil
    • Autonomous vehicles- unpredictable weather, insurance 
    • Car family- a daughter, named Shelby
    • Great cars for the average consumer- Kia Telluride and Hyundai Palisade
    • Lauren owns 26 cars

    Watch on YouTube: https://youtu.be/kkQ1fr13LSo

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    Carm here from the Aftermarket Radio Network and my guest is Lauren Fix is a nationally recognized and trusted automotive expert, media guest, journalist, author, keynote speaker and radio and television host. Lauren is also from my hometown, Buffalo, NY. I caught up with Lauren, and we discussed her take on electric and autonomous vehicles, supply chain issues, and her passion for cars that are propelled by an Internal Combustion Engine.

    Lauren Fix, Car Coach Reports,  Total Car Score Podcast, is an automotive expert and analyst based in Buffalo, NY. She has written three books on automobiles. She has appeared on CNN, Fox News, Newsmax TV, CNBC, and USA Radio's Daybreak USA show.

    Key Talking Points

    • Electric Vehicle- limited charging stations, L2 costs 1M for a charging station, alternating current can have dangers when charging
    • Anti Inflation Act- tax credit, only 18 cars will qualify, Ford and GM raised prices  
    • Shortage of rare earth minerals that cant get mined in the USA 
    • Supply chain issues- oil filters, diesel oil
    • Everything is processed with some form of oil
    • Autonomous vehicles- unpredictable weather, insurance 
    • Car family- a daughter, named Shelby
    • Great cars for the average consumer- Kia Telluride and Hyundai Palisade
    • Lauren owns 26 cars

    Watch on YouTube: https://youtu.be/kkQ1fr13LSo

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    e7055894-ded4-4a78-ab4f-cff5292f0cbdTue, 30 Aug 2022 00:15:00 -040038:20falsefull775775    Defining Moments In My Life [E075] - Chris Cotton Weekly BlitzDefining Moments In My Life [E075] - Chris Cotton Weekly BlitzThis is a tough one! Me talking about defining moments in my life. You're just going to have to listen to find out more. IF suicidal and or domestic violence situations could trigger you, then you may choose not to listen. Also, I use my everyday adult language..........if you need help, ask for it. There are people that can help you get what you need.

    I love you and wish you all the best.......................don't ever forget that!

    988 has been designated as the new three-digit dialing code that will route callers to the National Suicide Prevention Lifeline (now known as the 988 Suicide & Crisis Lifeline), and is now active across the United States. https://988lifeline.org

    National Domestic Violence Hotline: 1-800-799-7233

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    This is a tough one! Me talking about defining moments in my life. You're just going to have to listen to find out more. IF suicidal and or domestic violence situations could trigger you, then you may choose not to listen. Also, I use my everyday adult language..........if you need help, ask for it. There are people that can help you get what you need.

    I love you and wish you all the best.......................don't ever forget that!

    988 has been designated as the new three-digit dialing code that will route callers to the National Suicide Prevention Lifeline (now known as the 988 Suicide & Crisis Lifeline), and is now active across the United States. https://988lifeline.org

    National Domestic Violence Hotline: 1-800-799-7233

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    c00556d2-17b4-48eb-a0d2-f6fb0997724bMon, 29 Aug 2022 00:15:00 -040038:43falsebonus    Big Success in a Small Town – Jeff Grassman [AW 120]Big Success in a Small Town - Jeff GrassmanWatch on YouTube

    Jeff Grassman, Carsmart Auto Service, Sumner, WA. Listen to Jeff's other episodes HERE

    Key Talking Points

    • Moved south from the original location in 2013 - 15% of customers followed. Small town compared to original location. 7 lifts
    • The front service counter and the waiting room were originally built in 1932- the first service station in town
    • 9 years later- retooled with a new crew of employees
    • All 3 techs are master techs, ASE certified and over 150% efficiency for 12-month period, low comeback rate. Blend of strengths together.
    • “Team has to win”
    • Hired an interior designer for Jeff’s house, she was also a customer, hired for waiting room. Reflective of the small town feel with a contemporary spin 
    • Offers customer referral program, word of mouth, learning about your community, and getting involved. 
    • Dealership experience- quality parts, clear communication with advisors and customers

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch on YouTube

    Jeff Grassman, Carsmart Auto Service, Sumner, WA. Listen to Jeff's other episodes HERE

    Key Talking Points

    • Moved south from the original location in 2013 - 15% of customers followed. Small town compared to original location. 7 lifts
    • The front service counter and the waiting room were originally built in 1932- the first service station in town
    • 9 years later- retooled with a new crew of employees
    • All 3 techs are master techs, ASE certified and over 150% efficiency for 12-month period, low comeback rate. Blend of strengths together.
    • “Team has to win”
    • Hired an interior designer for Jeff’s house, she was also a customer, hired for waiting room. Reflective of the small town feel with a contemporary spin 
    • Offers customer referral program, word of mouth, learning about your community, and getting involved. 
    • Dealership experience- quality parts, clear communication with advisors and customers

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    a5e4ef70-fc0f-40f5-a12c-ff24cabca10aSat, 27 Aug 2022 00:15:00 -040018:49falsefull120120    Mobile Air Climate Systems Association (MACS) – Peter Coll and Andy Fiffick [RR 774]Mobile Air Climate Systems Association (MACS) - Peter Coll and Andy Fiffick [RR 774]Founded in 1981 as the Mobile Air Conditioning Society (MACS), now called  Mobile Air Climate Systems, its focus is to provide unbiased information to shop owners and technicians, including technical resources and training for automotive air conditioning technicians. Let’s dive into MACS together and also learn about the benefits of becoming a member because no matter what the future holds, vehicles will need climate control. Peter Coll, President and COO, Mobile Air Climate Systems Association (MACS) Andy Fiffick, CEO Rad Air, 10-locations, franchise. Listen to Andy's other episodes HERE

    Key Talking Points

    • MACS Activities: Act as a resource for the US EPA and foreign regulators on market conditions in the service sector. Provide guidance to the SAE on best practices for environmentally friendly and effective A/C service procedures. Provide technical resources to our members for problem vehicles and unique service challenges. Produce eight annual issues of MACS Action magazine with technical articles, A/C system trends and regulatory updates. Produce nine annual issues of MACS Service Reports offering in-depth diagnosis and repair procedures on everything from compressors to HVAC control units and the tools needed to provide effective A/C system service. Actively participate in future systems development, including new A/C system designs for future electric vehicles and the new fluids that will be required to operate them. Did you know that MACS was involved with R-1234yf five years before it appeared in the first vehicle in 2012? Hold an annual Training Conference and Trade show bringing together many of the industry's brightest minds, decision-makers, trainers, service providers, regulators, OEMs, and suppliers for 40+ hours of training and networking over 3 days. Provide use of our stadium seating training facility and classrooms for all things automotive or other local meetings within the community.
    • MACS Member Benefits: MACS ACtion Magazine mailed to their registered address. MACS Service Reports mailed to their registered address. MACS technical helpline access. Five complementary EPA 609 Certifications annually. Significant discounts for our annual training event for both attendees and exhibitors. Discounts on in-person and online training classes. Discounts on other shop and small business-related items such as uniforms, health insurance, shipping etc.
    • The most important thing obviously is your service procedures. It starts with understanding what the customer's complaint is 
    • If you service an air conditioning system for any form of compensation, you're required to have an EPA 6 0 9 certification 
    • MACS will be leading the way on, in the charge on what's the next problem, what's the next solution to those problems on all this thermal heat transfer.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    Founded in 1981 as the Mobile Air Conditioning Society (MACS), now called  Mobile Air Climate Systems, its focus is to provide unbiased information to shop owners and technicians, including technical resources and training for automotive air conditioning technicians. Let’s dive into MACS together and also learn about the benefits of becoming a member because no matter what the future holds, vehicles will need climate control. Peter Coll, President and COO, Mobile Air Climate Systems Association (MACS) Andy Fiffick, CEO Rad Air, 10-locations, franchise. Listen to Andy's other episodes HERE

    Key Talking Points

    • MACS Activities: Act as a resource for the US EPA and foreign regulators on market conditions in the service sector. Provide guidance to the SAE on best practices for environmentally friendly and effective A/C service procedures. Provide technical resources to our members for problem vehicles and unique service challenges. Produce eight annual issues of MACS Action magazine with technical articles, A/C system trends and regulatory updates. Produce nine annual issues of MACS Service Reports offering in-depth diagnosis and repair procedures on everything from compressors to HVAC control units and the tools needed to provide effective A/C system service. Actively participate in future systems development, including new A/C system designs for future electric vehicles and the new fluids that will be required to operate them. Did you know that MACS was involved with R-1234yf five years before it appeared in the first vehicle in 2012? Hold an annual Training Conference and Trade show bringing together many of the industry's brightest minds, decision-makers, trainers, service providers, regulators, OEMs, and suppliers for 40+ hours of training and networking over 3 days. Provide use of our stadium seating training facility and classrooms for all things automotive or other local meetings within the community.
    • MACS Member Benefits: MACS ACtion Magazine mailed to their registered address. MACS Service Reports mailed to their registered address. MACS technical helpline access. Five complementary EPA 609 Certifications annually. Significant discounts for our annual training event for both attendees and exhibitors. Discounts on in-person and online training classes. Discounts on other shop and small business-related items such as uniforms, health insurance, shipping etc.
    • The most important thing obviously is your service procedures. It starts with understanding what the customer's complaint is 
    • If you service an air conditioning system for any form of compensation, you're required to have an EPA 6 0 9 certification 
    • MACS will be leading the way on, in the charge on what's the next problem, what's the next solution to those problems on all this thermal heat transfer.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    5efe2f6f-d56c-4bbd-804d-0b62af021b5cFri, 26 Aug 2022 00:15:00 -040049:12falsefull774774    Are Techs Employees or Contractors? [E028] - Business By The NumbersAre Techs Employees or Contractors? [E028] - Business By The NumbersAre Techs Employees or Contractors?

    This week Hunt discusses if there is a way that we can or should treat our techs as contractors.

    • What is the difference between a contractor versus an employee and how does the IRS differentiate the two?
    • Why would someone want to be a contractor, and how would that help our techs?
    • What are some of the downsides of classifying our techs as contractors and the reasons why we do not see this much?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Are Techs Employees or Contractors?

    This week Hunt discusses if there is a way that we can or should treat our techs as contractors.

    • What is the difference between a contractor versus an employee and how does the IRS differentiate the two?
    • Why would someone want to be a contractor, and how would that help our techs?
    • What are some of the downsides of classifying our techs as contractors and the reasons why we do not see this much?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    940265bd-d8a3-4278-825d-4549d55e63eaThu, 25 Aug 2022 00:15:00 -040026:09falsebonus    Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290]Numbers Don’t Lie, They Also Don’t Tell the TruthWatch the Episode on YouTube

    Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast

    Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

    Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast

    Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast

    Key Talking Points
    • What REALLY contributes to production?
    • Simpson Paradox
    • Simon Sinec points out that Navy Seal teams value Trustworthiness far, far more than Performance.  VIDEO HERE 
    • Tech productivity is one of the most important aspects of business, but how can these numbers skew what that employee is really doing (helping others, sharing duties outside of production, etc.)
    • Are there some numbers or metrics that actually can look too good, which could cause an issue for growth or retention
    • Numbers don’t lie, but sometimes can be misleading. Do your numbers match up with what you are trying to do with the business?
    • You have to have your head up and eyes wide open to make sure you can identify the "doers" in your group. 
    • Do you have a scorecard for success for your technicians?
    • Pay plans; incentive greatness
    • Who are your ‘support people' to contribute and make the whole picture better
    • Culture is contagious
    • Training when hiring-
    • Weaknesses- be honest with eachother
    • Fine balance- profitability aspect, you can’t have a shop full of unicorns
    • Removing obstacles

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    Watch the Episode on YouTube

    Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast

    Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

    Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast

    Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast

    Key Talking Points
    • What REALLY contributes to production?
    • Simpson Paradox
    • Simon Sinec points out that Navy Seal teams value Trustworthiness far, far more than Performance.  VIDEO HERE 
    • Tech productivity is one of the most important aspects of business, but how can these numbers skew what that employee is really doing (helping others, sharing duties outside of production, etc.)
    • Are there some numbers or metrics that actually can look too good, which could cause an issue for growth or retention
    • Numbers don’t lie, but sometimes can be misleading. Do your numbers match up with what you are trying to do with the business?
    • You have to have your head up and eyes wide open to make sure you can identify the "doers" in your group. 
    • Do you have a scorecard for success for your technicians?
    • Pay plans; incentive greatness
    • Who are your ‘support people' to contribute and make the whole picture better
    • Culture is contagious
    • Training when hiring-
    • Weaknesses- be honest with eachother
    • Fine balance- profitability aspect, you can’t have a shop full of unicorns
    • Removing obstacles

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    5876103a-153f-4537-a4b3-dfdfd26d8ad2Thu, 25 Aug 2022 00:15:00 -040001:00:42falsefull290290    URABUS or SUBARU - Forward or Backward with Pedro de La Torre [E045] - Automotive Field TheoryURABUS or SUBARU - Forward or Backward with Pedro de La Torre [E045] - Automotive Field TheoryURABUS or SUBARU - Forward or Backward with Pedro de La Torre

    Notes:

    • Mobile Diagnostics
    • EEPROM
    • Subaru Cam Learned Values
    • Pedro's Upcoming Webinar with a Solution
    • Classes and Networking

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    URABUS or SUBARU - Forward or Backward with Pedro de La Torre

    Notes:

    • Mobile Diagnostics
    • EEPROM
    • Subaru Cam Learned Values
    • Pedro's Upcoming Webinar with a Solution
    • Classes and Networking

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    b679a302-3d10-418b-a2f5-01fa20f602b1Wed, 24 Aug 2022 00:15:00 -040054:04falsebonus    Networking Skills To Get The Most From In-Person Events [E010] - The Auto Repair Marketing PodcastNetworking Skills To Get The Most From In-Person Events [E010] - The Auto Repair Marketing PodcastSummary

    In this week’s episode, our guest is The Queen of Connections. But wait, isn’t that Kim? Yes, yes, it is. Brian interviews Kim about why you would want to attend networking events, maintaining proper networking etiquette, and best practices for before, during, and after the event. If you’re new to networking, or if you’re a seasoned veteran looking to upgrade your networking skills, this is the episode for you!

    Talking Points

    • Why do you go to networking events?
    • How should you prepare ahead of time?
    • Business cards (check out digital cards: Hi Hello)
    • Nametag
    • Know ahead who you want to meet (use event app)
    • Have your calendar handy
    • How can you stand out at a networking event?
    • Talk about being a host
    • Act as if you are A host not THE host
    • What are some rules of networking that someone new may not know?
    • Open posture
    • Move around the room - don’t monopolize someone’s time
    • Respect people’s business cards
    • You’re not there to sell
    • What is a networking buddy?
    • Makes the events more enjoyable
    • Can rescue you from people who don’t know the rules - have a signal
    • Don’t spend all of your time with the networking buddy
    • Is there anything you should do after the event?
    • Immediately make notes
    • Follow up
    • Make appointments. THIS is when you get to sell - MAYBE

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Thanks to our partner RepairPal. Visit the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    ]]>    Summary

    In this week’s episode, our guest is The Queen of Connections. But wait, isn’t that Kim? Yes, yes, it is. Brian interviews Kim about why you would want to attend networking events, maintaining proper networking etiquette, and best practices for before, during, and after the event. If you’re new to networking, or if you’re a seasoned veteran looking to upgrade your networking skills, this is the episode for you!

    Talking Points

    • Why do you go to networking events?
    • How should you prepare ahead of time?
    • Business cards (check out digital cards: Hi Hello)
    • Nametag
    • Know ahead who you want to meet (use event app)
    • Have your calendar handy
    • How can you stand out at a networking event?
    • Talk about being a host
    • Act as if you are A host not THE host
    • What are some rules of networking that someone new may not know?
    • Open posture
    • Move around the room - don’t monopolize someone’s time
    • Respect people’s business cards
    • You’re not there to sell
    • What is a networking buddy?
    • Makes the events more enjoyable
    • Can rescue you from people who don’t know the rules - have a signal
    • Don’t spend all of your time with the networking buddy
    • Is there anything you should do after the event?
    • Immediately make notes
    • Follow up
    • Make appointments. THIS is when you get to sell - MAYBE

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    Thanks to our partner RepairPal. Visit the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    ]]>    b7711287-a6c4-439c-9931-43936a9ceae2Wed, 24 Aug 2022 00:15:00 -040020:46falsebonus    Customer Perceptions Part 1 – Bob Cooper and Bill Greeno [RR 773]Customer Perceptions Part 1 – Bob Cooper and Bill GreenoIn this episode, we are jumping into the mind of your customer. From their perspective, do they prefer to use the term mechanic or technician? Ask a customer … How much do they think a mechanic/technician earns? What is your customer's opinion on a service advisor having visible tattoos or smelling like cigarettes? Bob Cooper asked these questions to a panel of consumers at the 2022 Elite Invitational in San Diego, and their answers will certainly surprise you. And more importantly, what should you do in your business having this knowledge?

    Bob Cooper, Founder/President Elite Worldwide. Complimentary Elite Customer Care Guide Template HERE. Listen to Bob’s other episodes HERE

    Bill Greeno, Quality Automotive Servicing, Truckee, CA. Bill’s previous episodes HERE

    Key Talking Points

    • The consumer panel- you’re ideal customers, 3 from the dealership, 3 from independent  
    • No matter how well your customers love you, they could love you like a rainbow, but there are some things that they will never ever tell you. How do we get inside of their minds and how do we learn? What's really important to them?
    • How much a technician mechanic makes per hour? We need to get the perception and reality that people need to know you can earn a really good income in this industry 
    • Be aware that you're gonna have a lot of customers that come in and may never come back if they smell smoke on your advisor or on any of your people and in their car.
    • It's all marketing- align your image. Use surveys and programs to tell you what is important to customers
    • Would you say mechanic, or would you say a technician?  Both of those terms, mechanic and technician, have a role in our industry.  A technician is a person employed to look after technical equipment or do practical work in a laboratory, an expert in a practical application of science or a person skilled in the technique of an art or craft technician. Examples of technicians are theatrical technicians, school, laboratory technicians, engineering technicians, laboratory technicians, electronics technicians, x-ray technicians. Mechanic is defined as an artisan skilled tradesperson who uses tools to build, maintain, or repair machinery
    • The more we could bring the, the communication and the understanding between the customers and the technicians and the industry closer together, the more successful we'll be, and when it comes to SEO, just imagine what's gonna happen to the shop owners that start embedding mechanic
    • What are some of the things that you could do to really. Make that customer go, you know what? I'm in the right place. I'm dealing with the right people
    • Complimentary Elite Customer Care Guide Template HERE

    Link to actual customer video HERE. Link to Part 2

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    In this episode, we are jumping into the mind of your customer. From their perspective, do they prefer to use the term mechanic or technician? Ask a customer … How much do they think a mechanic/technician earns? What is your customer's opinion on a service advisor having visible tattoos or smelling like cigarettes? Bob Cooper asked these questions to a panel of consumers at the 2022 Elite Invitational in San Diego, and their answers will certainly surprise you. And more importantly, what should you do in your business having this knowledge?

    Bob Cooper, Founder/President Elite Worldwide. Complimentary Elite Customer Care Guide Template HERE. Listen to Bob’s other episodes HERE

    Bill Greeno, Quality Automotive Servicing, Truckee, CA. Bill’s previous episodes HERE

    Key Talking Points

    • The consumer panel- you’re ideal customers, 3 from the dealership, 3 from independent  
    • No matter how well your customers love you, they could love you like a rainbow, but there are some things that they will never ever tell you. How do we get inside of their minds and how do we learn? What's really important to them?
    • How much a technician mechanic makes per hour? We need to get the perception and reality that people need to know you can earn a really good income in this industry 
    • Be aware that you're gonna have a lot of customers that come in and may never come back if they smell smoke on your advisor or on any of your people and in their car.
    • It's all marketing- align your image. Use surveys and programs to tell you what is important to customers
    • Would you say mechanic, or would you say a technician?  Both of those terms, mechanic and technician, have a role in our industry.  A technician is a person employed to look after technical equipment or do practical work in a laboratory, an expert in a practical application of science or a person skilled in the technique of an art or craft technician. Examples of technicians are theatrical technicians, school, laboratory technicians, engineering technicians, laboratory technicians, electronics technicians, x-ray technicians. Mechanic is defined as an artisan skilled tradesperson who uses tools to build, maintain, or repair machinery
    • The more we could bring the, the communication and the understanding between the customers and the technicians and the industry closer together, the more successful we'll be, and when it comes to SEO, just imagine what's gonna happen to the shop owners that start embedding mechanic
    • What are some of the things that you could do to really. Make that customer go, you know what? I'm in the right place. I'm dealing with the right people
    • Complimentary Elite Customer Care Guide Template HERE

    Link to actual customer video HERE. Link to Part 2

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    8297c64f-4298-4479-aa7f-c8779c188ae1Tue, 23 Aug 2022 00:15:00 -040039:19falsefull773773    Standing Up in YOUR Success! [E074] - Chris Cotton Weekly BlitzStanding Up in YOUR Success! [E074] - Chris Cotton Weekly BlitzLet’s start with: What is Success? The accomplishment of an aim or purpose.

    If you’re struggling to define what a successful life means, I have two pieces of good news for you:

    It’s never too late to start over.

    You get to write your own definition of success.

    1. What is success to you?

    2. Success has no deadline!!

    3. What does success mean to me?

    4. What does success mean to you?

    5. What does success look like?

    6. How do you define success?

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    Let’s start with: What is Success? The accomplishment of an aim or purpose.

    If you’re struggling to define what a successful life means, I have two pieces of good news for you:

    It’s never too late to start over.

    You get to write your own definition of success.

    1. What is success to you?

    2. Success has no deadline!!

    3. What does success mean to me?

    4. What does success mean to you?

    5. What does success look like?

    6. How do you define success?

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    AutoLeap Link: https://bit.ly/3n5qW2M

    ]]>    b1a6fd9f-fbba-453d-a2e4-34d751eadb6cMon, 22 Aug 2022 00:15:00 -040021:32falsebonus    Second Location: Opportunity Knocked – Andy Bizub [AW119]Second Location: Opportunity Knocked - Andy BizubWatch on YouTube

    Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Listen to Andy’s previous episodes HERE.

    Key Talking Points

    • Looking ahead in the industry- raising labor rates is a must
    • Opening second location- opportunity came when a new owner of a 40,000 sq ft facility asked if Andy wanted to rent some space for a second location.
    • Make your shop a destination- organic social media posts, being involved in the community
    • Leadership training outside of the automotive industry with Jocko Willink

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch on YouTube

    Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Listen to Andy’s previous episodes HERE.

    Key Talking Points

    • Looking ahead in the industry- raising labor rates is a must
    • Opening second location- opportunity came when a new owner of a 40,000 sq ft facility asked if Andy wanted to rent some space for a second location.
    • Make your shop a destination- organic social media posts, being involved in the community
    • Leadership training outside of the automotive industry with Jocko Willink

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    2a25d436-8282-48c6-aac8-112d3a978b10Sat, 20 Aug 2022 00:15:00 -040023:03falsefull119119    “Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition” by Kay Miller [RR 772]“Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition” by Kay Miller [RR 772]Kay Miller, Author of "Uncopyable Sales Secrets", Free Chapter HERE

    Key Talking Points

    • Take the uncopyable framework and apply it to sales!
    • Young women in the industry- selling through distribution, didn’t have ‘credibility’ and didn't fully understand the product from their perspective. She asked to be taught how to install a muffler. ‘Muffler Mama’
    • Sales is a people business, no matter what product you're selling
    • Sales, in general, is all about being uncomfortable and talking to strangers
    • If you can make a human connection, that helps you get over the fear because the only way to truly get over being fearful of something is to do it
    • Think of your target market as your moose, and that's who you want spend time building relationships with, attracting them, and pursuing and building a relationship so that you can get ongoing repeat sales and referrals
    • The more you can know your client, the better chance you have of that kind of relationship s
    • When you're talking to a customer, ask the questions that will get them talking. That is one of the biggest ways to build trust
    • Listening and letting silence happen while the customer thinks about this, educating them and then saying, what do you think, or getting them to talk is huge in building trust
    • It’s about studying the person and learning just beyond what they say but looking for actual clues 
    • If you're never afraid, that's kind of a bad sign, you're not pushing your limits, so do something that scares you
    •  Observe what you see other people doing. You can also just think about something that you can do to be unique
    • The target market is your ideal customer- help them get what they want

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    Kay Miller, Author of "Uncopyable Sales Secrets", Free Chapter HERE

    Key Talking Points

    • Take the uncopyable framework and apply it to sales!
    • Young women in the industry- selling through distribution, didn’t have ‘credibility’ and didn't fully understand the product from their perspective. She asked to be taught how to install a muffler. ‘Muffler Mama’
    • Sales is a people business, no matter what product you're selling
    • Sales, in general, is all about being uncomfortable and talking to strangers
    • If you can make a human connection, that helps you get over the fear because the only way to truly get over being fearful of something is to do it
    • Think of your target market as your moose, and that's who you want spend time building relationships with, attracting them, and pursuing and building a relationship so that you can get ongoing repeat sales and referrals
    • The more you can know your client, the better chance you have of that kind of relationship s
    • When you're talking to a customer, ask the questions that will get them talking. That is one of the biggest ways to build trust
    • Listening and letting silence happen while the customer thinks about this, educating them and then saying, what do you think, or getting them to talk is huge in building trust
    • It’s about studying the person and learning just beyond what they say but looking for actual clues 
    • If you're never afraid, that's kind of a bad sign, you're not pushing your limits, so do something that scares you
    •  Observe what you see other people doing. You can also just think about something that you can do to be unique
    • The target market is your ideal customer- help them get what they want

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    eccbb0ec-2110-48ac-a413-6ee18cace6b8Fri, 19 Aug 2022 00:15:00 -040039:07falsefull772772    How Much is Your Shop Worth? [E027] - Business By The NumbersHow Much is Your Shop Worth? [E027] - Business By The NumbersHow Much is My Shop Worth?

    This week Hunt discusses how to figure out what your shop is worth or what a prospective shop is really worth.

    • What method is used to value shops and what is included in that price?

    • What is EBITDA and what adjustments need to be made to figure out my true net income?

    • What are some things that you can do to drive the value of your shop and what are things that don't increase value?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    How Much is My Shop Worth?

    This week Hunt discusses how to figure out what your shop is worth or what a prospective shop is really worth.

    • What method is used to value shops and what is included in that price?

    • What is EBITDA and what adjustments need to be made to figure out my true net income?

    • What are some things that you can do to drive the value of your shop and what are things that don't increase value?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    c6e3dfe5-0b40-4cf9-80d8-016ab8e87f4bThu, 18 Aug 2022 00:15:00 -040040:05falsebonus    Flat Rate VS Salary Debate [THA 289]Flat Rate VS Salary Debate [THA 289]Are you doing flat rate, salary, or a hybrid model? What are the pros and cons of all three? My panel brings light to this hot topic from different perspectives. The consensus from the group is there is no cookie-cutter model on pay plans you must factor in your culture and your team.

    Watch the Episode on YouTube

    Jeff Grassman, Carsmart Auto Service, Sumner, WA

    Carlo Sabucco, Sil’s Complete Auto Care Centre, Oakville, ON. Carlo’s previous episodes HERE.

    Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE

    Key Talking Points
    • Flat rate shouldn’t be used to fix problems
    • A flat rate feels secure when there is a lot of work to be done, and there is tangible potential in front of them that they can get paid for. They fear when they don’t see the car count or have advisors who can’t sell and cater to presenting to “not get a no” from Mr. or Mrs. Jones.
    • The hybrid model: performance-based pay. It has a base to lead those with hourly fear to feel a bit of security and the abundance reward that can be created from getting paid for producing more than 8 hours per day.
    • All pay systems are good systems if the shop wins, the customer wins, and the employee wins.
    • The mindset behind flat rate is “ a worker is worth their wages.” They have the opportunity to create an increase which is about an abundance mindset. This mindset motivates itself.
    • The misconception that hourly is “safer” creates a scarcity or fear-based mindset. It always needs prodding to produce higher results at the level flat-rate can produce.
    • “Shorten the racetrack” by investing in multiple tools 
    • Get your techs excited about their efficiencies and quality of life
    • Ask your employees what their ‘love language' is

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    Are you doing flat rate, salary, or a hybrid model? What are the pros and cons of all three? My panel brings light to this hot topic from different perspectives. The consensus from the group is there is no cookie-cutter model on pay plans you must factor in your culture and your team.

    Watch the Episode on YouTube

    Jeff Grassman, Carsmart Auto Service, Sumner, WA

    Carlo Sabucco, Sil’s Complete Auto Care Centre, Oakville, ON. Carlo’s previous episodes HERE.

    Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE

    Key Talking Points
    • Flat rate shouldn’t be used to fix problems
    • A flat rate feels secure when there is a lot of work to be done, and there is tangible potential in front of them that they can get paid for. They fear when they don’t see the car count or have advisors who can’t sell and cater to presenting to “not get a no” from Mr. or Mrs. Jones.
    • The hybrid model: performance-based pay. It has a base to lead those with hourly fear to feel a bit of security and the abundance reward that can be created from getting paid for producing more than 8 hours per day.
    • All pay systems are good systems if the shop wins, the customer wins, and the employee wins.
    • The mindset behind flat rate is “ a worker is worth their wages.” They have the opportunity to create an increase which is about an abundance mindset. This mindset motivates itself.
    • The misconception that hourly is “safer” creates a scarcity or fear-based mindset. It always needs prodding to produce higher results at the level flat-rate can produce.
    • “Shorten the racetrack” by investing in multiple tools 
    • Get your techs excited about their efficiencies and quality of life
    • Ask your employees what their ‘love language' is

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    28406077-443b-461a-84af-b325130d7f10Thu, 18 Aug 2022 00:15:00 -040052:07falsefull289289    Control What You Can Control with Haakan Light [E044] - Automotive Field TheoryControl What You Can Control with Haakan Light [E044] - Automotive Field TheoryControl What You Can Control with Haakan Light Recorded at the 2022 NAPA Expo

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Control What You Can Control with Haakan Light Recorded at the 2022 NAPA Expo

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    ac1ba82c-7a41-4a77-8c9b-8a8b3cc8e404Wed, 17 Aug 2022 00:15:00 -040042:48falsebonus    What’s Your Story? Talking Video With Patrick Egan [E009] - The Auto Repair Marketing PodcastWhat’s Your Story? Talking Video With Patrick Egan [E009] - The Auto Repair Marketing PodcastSummary

    Patrick Egan is the founder of Spark Interactive, a video production company that tells the stories of auto repair shops throughout the country. Patrick is an automotive industry veteran and has been in thousands of shops. Brian talks to Patrick about how shops are using video in their marketing and why it is the most effective medium you can use.

    Talking Points

    • Patrick has literally been inside of thousands of auto repair shops
    • People feel like they know you when they see and hear you on video
    • There is no better way to tell a story than through video
    • Creating great video is something you can do yourself, but it’s probably better left up to the professional
    • Patrick talks about the investment to have video done professionally for your shop

    How To Get In Touch with Patrick at Spark Interactive

    Website - https://www.sparkinteractive.com/

    Facebook - https://www.facebook.com/sparkinteractive

    Phone - 805-403-3462

    How To Get In Touch with SMP

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros

    Thanks to our partner RepairPal. Visit on the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    ]]>    Summary

    Patrick Egan is the founder of Spark Interactive, a video production company that tells the stories of auto repair shops throughout the country. Patrick is an automotive industry veteran and has been in thousands of shops. Brian talks to Patrick about how shops are using video in their marketing and why it is the most effective medium you can use.

    Talking Points

    • Patrick has literally been inside of thousands of auto repair shops
    • People feel like they know you when they see and hear you on video
    • There is no better way to tell a story than through video
    • Creating great video is something you can do yourself, but it’s probably better left up to the professional
    • Patrick talks about the investment to have video done professionally for your shop

    How To Get In Touch with Patrick at Spark Interactive

    Website - https://www.sparkinteractive.com/

    Facebook - https://www.facebook.com/sparkinteractive

    Phone - 805-403-3462

    How To Get In Touch with SMP

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros

    Thanks to our partner RepairPal. Visit on the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    ]]>    e5f9e7c5-0f8b-4116-932d-b71791107a58Wed, 17 Aug 2022 00:15:00 -040041:55falsebonus    The Women of NAPA AutoCare [RR 771]The Women of NAPA AutoCareJoining me is the powerhouse team of women behind NAPA AutoCare. NAPA has almost 100 years of dependability and remains the brand you can trust. My panel of ladies discusses the future, what makes the NAPA Family so strong, Tesla parts availability, training, and the collective strength of their AutoCare Members. 

    Joelle Pollak, Director of AutoCare Sales and Marketing

    Lauren Briggs, Sales and Marketing Manager

    Alberta Santistevan, Program Communications Manager

    Anna Price, Program Brand Specialist

    Key Talking Points

    • Over 25 major program changes and over 80 AutoCare Programs that the members could take advantage of. 
    • NAPA has over 250 parts to service Tesla
    • Why join NAPA AutoCare? The strength of the brand, you know you can trust
    • Being a woman in the industry- leaning on relationships with others for support
    •  Make sure that you're stopping in at the shops on the road and you're visiting, or in your own town
    • What does your shop look like? Is it clean? are things organized, is it a clean environment for a customer's car to be there? 
    • 17,000 NAPA AutoCare Centers and you could go to all 17,000 and you're going to have a different conversation at every single one, what they want, what they need, what they think they want, what they think they need.
    • NAPA works with vendor partner programs and educates them, but also listens to them so that we can learn because at the end of the day, they're the ones running their businesses and we're not business owners

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    Joining me is the powerhouse team of women behind NAPA AutoCare. NAPA has almost 100 years of dependability and remains the brand you can trust. My panel of ladies discusses the future, what makes the NAPA Family so strong, Tesla parts availability, training, and the collective strength of their AutoCare Members. 

    Joelle Pollak, Director of AutoCare Sales and Marketing

    Lauren Briggs, Sales and Marketing Manager

    Alberta Santistevan, Program Communications Manager

    Anna Price, Program Brand Specialist

    Key Talking Points

    • Over 25 major program changes and over 80 AutoCare Programs that the members could take advantage of. 
    • NAPA has over 250 parts to service Tesla
    • Why join NAPA AutoCare? The strength of the brand, you know you can trust
    • Being a woman in the industry- leaning on relationships with others for support
    •  Make sure that you're stopping in at the shops on the road and you're visiting, or in your own town
    • What does your shop look like? Is it clean? are things organized, is it a clean environment for a customer's car to be there? 
    • 17,000 NAPA AutoCare Centers and you could go to all 17,000 and you're going to have a different conversation at every single one, what they want, what they need, what they think they want, what they think they need.
    • NAPA works with vendor partner programs and educates them, but also listens to them so that we can learn because at the end of the day, they're the ones running their businesses and we're not business owners

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    9dc32b30-473f-45cf-a596-e48b9ef608edTue, 16 Aug 2022 00:15:00 -040037:04falsefull771771    The Rest of the Story [E073] - Chris Cotton Weekly BlitzThe Rest of the Story [E073] - Chris Cotton Weekly BlitzAutoLeap Link: https://bit.ly/3n5qW2M

    The Rest of the Story

    As leaders, we always face criticism. We dish it out too. Some of it is helpful, and some of it is not. Like medicine, it all depends on administration and dose. But here’s the problem: If we’re quick to judge, we’re upping the odds that we’ll misdiagnose and seriously hurt someone.

    With that in mind, there are at least three reasons we should be slow to judge.

    1. WE SOMETIMES DON’T HAVE THE FULL STORY

    2. WE OFTEN PROJECT OUR OWN ISSUES

    3. WE USUALLY REGRET IT LATER

    Criticism is like medicine. It’s poison unless carefully administered at the right dose. Michael Hyatt

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    AutoLeap Link: https://bit.ly/3n5qW2M

    The Rest of the Story

    As leaders, we always face criticism. We dish it out too. Some of it is helpful, and some of it is not. Like medicine, it all depends on administration and dose. But here’s the problem: If we’re quick to judge, we’re upping the odds that we’ll misdiagnose and seriously hurt someone.

    With that in mind, there are at least three reasons we should be slow to judge.

    1. WE SOMETIMES DON’T HAVE THE FULL STORY

    2. WE OFTEN PROJECT OUR OWN ISSUES

    3. WE USUALLY REGRET IT LATER

    Criticism is like medicine. It’s poison unless carefully administered at the right dose. Michael Hyatt

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    7acb6a70-f222-4fcf-b807-8d39700a588eMon, 15 Aug 2022 00:15:00 -040006:53falsebonus    Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118]Purchased, Renovated and Reopened in 6 Months - Seth ThorsonWatch on YouTube

    Seth Thorson, Eurotech Auto Service and LMV Bavarian . Listen to Seth’s previous episodes HERE.

    Key Talking Points

    • Closed on building December 31st, 2021, gutted and remodeled, and reopened in June 2022
    • Renovated office space for corporate office and training room
    • Advice- work on having a relationship with the city planners
    • Facebook Marketplace- during COVID his employees found great deals on their own initiative

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch on YouTube

    Seth Thorson, Eurotech Auto Service and LMV Bavarian . Listen to Seth’s previous episodes HERE.

    Key Talking Points

    • Closed on building December 31st, 2021, gutted and remodeled, and reopened in June 2022
    • Renovated office space for corporate office and training room
    • Advice- work on having a relationship with the city planners
    • Facebook Marketplace- during COVID his employees found great deals on their own initiative

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    d6b0f618-6a5a-40d9-a4a2-d8c2a369eed8Sat, 13 Aug 2022 00:15:00 -040019:18falsefull118118    Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770]Hypocrisy: Check Yourself, Before You Wreck Yourself - Matt FanslowIt seems like the hot topic of late is customer service. Businesses are short-staffed… and everyone is asking for customers to be patient. But what happens when something goes wrong? How does that business handle that situation? How does the customer react? I'm joined by another network show host, Matt Fanslow. We discuss the hypocrisy that exists when a business owner is now the customer. Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

    Key Talking Points

    • As a business owner, can you put the shoe on the other foot when you are the customer?
    • The efficiency of motion- moving with purpose
    • Matt's daughter as a waitress- looking at every table as an opportunity to make money on tips
    • Be transparent and observant
    • Coming soon: Godfather Episode!

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    It seems like the hot topic of late is customer service. Businesses are short-staffed… and everyone is asking for customers to be patient. But what happens when something goes wrong? How does that business handle that situation? How does the customer react? I'm joined by another network show host, Matt Fanslow. We discuss the hypocrisy that exists when a business owner is now the customer. Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

    Key Talking Points

    • As a business owner, can you put the shoe on the other foot when you are the customer?
    • The efficiency of motion- moving with purpose
    • Matt's daughter as a waitress- looking at every table as an opportunity to make money on tips
    • Be transparent and observant
    • Coming soon: Godfather Episode!

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    be0d1c40-bd3b-4b45-8573-88ce2f3f4344Fri, 12 Aug 2022 00:15:00 -040032:33falsefull770770    Shady Service Advisor [E026] - Business By The NumbersShady Service Advisor [E026] - Business By The NumbersShady Service Advisor

    This week Hunt discusses an issue he came across with one of his shops and service advisors manipulating RO's to inflate gross profit.

    • How was this service advisor able to do this?

    • What are some tips for being able to stop this from happening in your shop?

    • What are signs or metrics that could show that this is going on in a shop?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Shady Service Advisor

    This week Hunt discusses an issue he came across with one of his shops and service advisors manipulating RO's to inflate gross profit.

    • How was this service advisor able to do this?

    • What are some tips for being able to stop this from happening in your shop?

    • What are signs or metrics that could show that this is going on in a shop?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    3c42084d-f7ce-4ab3-8c9a-5fdb916ffc8fThu, 11 Aug 2022 00:15:00 -040034:17falsebonus    Writing Ads That Attract Rock Stars [THA 288]Writing Ads That Attract Rock Stars [THA 288]What’s the first step to hiring Rock Stars? It starts with the ad. A cookie-cutter ad with buzzwords will only get you so far. Instead of writing the ad from your perspective, step into the shoes of the position you are looking to fill … you may have done that job yourself. Did you ever think that you should be writing the ad for the spouse of the job position? It costs thousands of dollars to hire the wrong person.  Get ready to get a handful of ideas in this episode, to help in your hiring goals.

    Watch the Episode on YouTube

    Maylan Newton, ESI- Educational Seminars Institute, is a business coach, trainer and industry speaker. Previous Episodes HERE

    Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy’s previous episodes HERE

    Jason Stretch, Legendary Automotive & Truck Service, Fort Myers, FL. Jason's previous episodes HERE

    Key Talking Points
    • Write the ad for the spouse, not the technician. The spouse will be your biggest advocate. We have to take the viewpoint of "What's in it for me" rather than "What's expected of me."
    • “Be diligent, not desperate.”
    • “It costs thousands of dollars to hire the wrong person.”
    • Everyone you’re looking for, there are also other people searching for them too
    • “Our industry is the definition of insanity,” running the same ad, treating people the same way.
    • Become a destination employer, not stop on their way to success
    • Setting expectations when hiring- one size doesn’t fit all 
    • Learn how to read people and get good at interviewing- it requires practice 
    • Get business cards for your team
    • Admiration cuts through antagonism. Top talent in this industry has felt underappreciated for a long time. There can be an antagonism coming from really good people, NOT because they are naturally antagonistic but because we have created an environment where they feel like they have to fight.
    • Taking time to Qualify, are they truly a unicorn?

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    What’s the first step to hiring Rock Stars? It starts with the ad. A cookie-cutter ad with buzzwords will only get you so far. Instead of writing the ad from your perspective, step into the shoes of the position you are looking to fill … you may have done that job yourself. Did you ever think that you should be writing the ad for the spouse of the job position? It costs thousands of dollars to hire the wrong person.  Get ready to get a handful of ideas in this episode, to help in your hiring goals.

    Watch the Episode on YouTube

    Maylan Newton, ESI- Educational Seminars Institute, is a business coach, trainer and industry speaker. Previous Episodes HERE

    Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy’s previous episodes HERE

    Jason Stretch, Legendary Automotive & Truck Service, Fort Myers, FL. Jason's previous episodes HERE

    Key Talking Points
    • Write the ad for the spouse, not the technician. The spouse will be your biggest advocate. We have to take the viewpoint of "What's in it for me" rather than "What's expected of me."
    • “Be diligent, not desperate.”
    • “It costs thousands of dollars to hire the wrong person.”
    • Everyone you’re looking for, there are also other people searching for them too
    • “Our industry is the definition of insanity,” running the same ad, treating people the same way.
    • Become a destination employer, not stop on their way to success
    • Setting expectations when hiring- one size doesn’t fit all 
    • Learn how to read people and get good at interviewing- it requires practice 
    • Get business cards for your team
    • Admiration cuts through antagonism. Top talent in this industry has felt underappreciated for a long time. There can be an antagonism coming from really good people, NOT because they are naturally antagonistic but because we have created an environment where they feel like they have to fight.
    • Taking time to Qualify, are they truly a unicorn?

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com ]]>    013c8c8a-0aa6-482d-8e25-1febab044f70Thu, 11 Aug 2022 00:15:00 -040041:05falsefull288288    Technican Pay, Tools and Taxes with Hunt Demarest [E043] - Automotive Field TheoryTechnican Pay, Tools and Taxes with Hunt Demarest [E043] - Automotive Field TheoryTechnician Pay, Tools, and Taxes with Hunt Demarest

    • Technicians want to know how their personal taxes and tools purchased for work are managed on your tax return.
    • Flat Rate vs. Salary + Incentives
    • Tax consequences

    Listen To Business By the Numbers Podcast with Hunt Demarest HERE.

    Hunt's Company Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Technician Pay, Tools, and Taxes with Hunt Demarest

    • Technicians want to know how their personal taxes and tools purchased for work are managed on your tax return.
    • Flat Rate vs. Salary + Incentives
    • Tax consequences

    Listen To Business By the Numbers Podcast with Hunt Demarest HERE.

    Hunt's Company Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    69108ee9-adf8-4a83-aa8b-a8803186b753Wed, 10 Aug 2022 00:15:00 -040052:39falsebonus    The Top Features an Auto Repair Shop Website Needs [E008] - The Auto Repair Marketing PodcastThe Top Features an Auto Repair Shop Website Needs [E008] - The Auto Repair Marketing PodcastSummary

    Not all websites are created equal. Some are online brochures while others are sales machines that work 24/7/365. Which do you want yours to be? In this week’s episode, Kim and Brian each discuss the top 5 features they feel an auto repair shop website needs. Kim comes at it more from the consumer’s side while Brian talks more from the technical side. In the end, you’ll have a checklist of 10 important website features you can check against your shop’s website.

    Talking Points

    Kim’s Notes on What Customers Look for in a Website

    • About Us. Customers want to do business with people they know/like/trust. Help them by sharing your story.
    • Photos - They are looking for the real you.
    • Reviews - They want to see “social proof”
    • Will you solve their problem? (Do you work on their car.)
    • Make an appointment / Phone Number (Contact)

    Brian’s

    • Google Analytics
    • ADA Compliance
    • Calls to Action
    • Real Photos
    • Unique Content & Blog

    Thanks to our partner RepairPal. Vist on the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros

    Lagniappe (Books, Links, Other Podcasts, etc)


    ]]>    Summary

    Not all websites are created equal. Some are online brochures while others are sales machines that work 24/7/365. Which do you want yours to be? In this week’s episode, Kim and Brian each discuss the top 5 features they feel an auto repair shop website needs. Kim comes at it more from the consumer’s side while Brian talks more from the technical side. In the end, you’ll have a checklist of 10 important website features you can check against your shop’s website.

    Talking Points

    Kim’s Notes on What Customers Look for in a Website

    • About Us. Customers want to do business with people they know/like/trust. Help them by sharing your story.
    • Photos - They are looking for the real you.
    • Reviews - They want to see “social proof”
    • Will you solve their problem? (Do you work on their car.)
    • Make an appointment / Phone Number (Contact)

    Brian’s

    • Google Analytics
    • ADA Compliance
    • Calls to Action
    • Real Photos
    • Unique Content & Blog

    Thanks to our partner RepairPal. Vist on the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros

    Lagniappe (Books, Links, Other Podcasts, etc)


    ]]>    3d1f5724-6136-4186-8ba1-1f19bcc5956fWed, 10 Aug 2022 00:15:00 -040034:20falsebonus    2022 Napa Technician Of The Year: Meg Lewis [RR 769]2022 Napa Technician Of The Year: Meg LewisWe are at the NAPA Expo joined by the 2022 Napa Technician of the Year, Meg Lewis. She is the first female winner and is a huge advocate for automotive training and reaching the youth in schools. I’m also joined by Matt Fanslow from the Diagnosing the Aftermarket A to Z Podcast. We discuss goals, passions, work-life balance and advice to women in the industry.

    Meg Lewis, BJ’s Automotive Diagnostic Center, Belfast, ME, NAPA Auto Care Technician of the Year 2022

    Key Talking Points

    • Advocate for automotive training- starting as young as you can with schools, especially nurturing women
    • Motivation- her Dad, Meg was tinkering with cars “Tinkerbell” and she expressed interest and fascination. Natural curiosity. 
    • Worked previously in hospitality- learned customer service quickly 
    • Goal-oriented person- be a technician and own her own shop as an endgame. The succession plan will be complete in 5 years as owner. 
    • What do you love to do in the bays? Gets thrill from fixing something that is broken and helping customers. 
    • Tool share program with local BDG group 
    • Work-life balance- Meg’s two kids have always been supportive, brings kids to events 
    • Advice- surround yourself with people that support you and your passions
    • Attracting new hires- incentive program with basic knowledge in automotive, providing training/tools/toolbox to get them in the door. Growing your own technician. 
    • ASE exams- tool for showing areas of improvement 
    • Being the ‘winner’ shouldn't matter if you are a man or a woman 
    • Advice to women- don’t be discouraged; you will face challenges. It will make you stronger

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    We are at the NAPA Expo joined by the 2022 Napa Technician of the Year, Meg Lewis. She is the first female winner and is a huge advocate for automotive training and reaching the youth in schools. I’m also joined by Matt Fanslow from the Diagnosing the Aftermarket A to Z Podcast. We discuss goals, passions, work-life balance and advice to women in the industry.

    Meg Lewis, BJ’s Automotive Diagnostic Center, Belfast, ME, NAPA Auto Care Technician of the Year 2022

    Key Talking Points

    • Advocate for automotive training- starting as young as you can with schools, especially nurturing women
    • Motivation- her Dad, Meg was tinkering with cars “Tinkerbell” and she expressed interest and fascination. Natural curiosity. 
    • Worked previously in hospitality- learned customer service quickly 
    • Goal-oriented person- be a technician and own her own shop as an endgame. The succession plan will be complete in 5 years as owner. 
    • What do you love to do in the bays? Gets thrill from fixing something that is broken and helping customers. 
    • Tool share program with local BDG group 
    • Work-life balance- Meg’s two kids have always been supportive, brings kids to events 
    • Advice- surround yourself with people that support you and your passions
    • Attracting new hires- incentive program with basic knowledge in automotive, providing training/tools/toolbox to get them in the door. Growing your own technician. 
    • ASE exams- tool for showing areas of improvement 
    • Being the ‘winner’ shouldn't matter if you are a man or a woman 
    • Advice to women- don’t be discouraged; you will face challenges. It will make you stronger

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    d75c0e93-710c-485a-80e8-c728cbc367a9Tue, 09 Aug 2022 00:15:00 -040030:17falsefull769769    Proceed With Caution - Are You Ready For What is Next [E072] - Chris Cotton Weekly BlitzProceed With Caution - Are You Ready For What is Next [E072] - Chris Cotton Weekly BlitzThe winds are changing, something’s coming, not sure exactly what just yet but let’s talk it out and see what we can do. I’m also trying to make a general statement about how shop owners seem to be doing really well right now and are maybe just a bit too big for their britches at this point.

    1. As we're more successful and get a little fat and happy our expenses "creep" take a look at your expenses and get rid of "wants" and only keep the "needs".

    2. Stop being distracted and focus on what got you through covid! All processes and procedures need to be scrutinized, improved and followed and you need to hold your employees accountable.

    3. Credit.............I think the biggest issue will be people running out of money. We will have to have ways for customers to be able to pay us when all of their other ways have been exhausted.

    4. We have to be prepared to do things in new and inventive ways, don't get stuck in the: I've always done it this way!

    5. Pay attention to the world around you:

    6. Pay Off Existing Debt

    7. Understand Your Numbers

    8. Expand Your Customer Base

    9. Cut Expenses

    10. Set Aside Money

    11. Manage Inventory

    12. Diversify Your Marketing Channels

    13. Establish a success attitude!

    14. How do you Think About Credit?

    Preparation Is Key!

    Preparation is the key to surviving a recession. Focus on these ways to ready your business for uncertain financial times. You want to employ strategies that will land you on top and allow your business to continue growing even during the most challenging economic periods.

    I’m challenging you to be a gorilla in a world of Monkees…………time to rise and grind everyone!!

    Coach Chris Cotton

    Sponsored by AutoFix-Auto Shop Coaching: AutoLeap Link: https://bit.ly/3n5qW2M

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    The winds are changing, something’s coming, not sure exactly what just yet but let’s talk it out and see what we can do. I’m also trying to make a general statement about how shop owners seem to be doing really well right now and are maybe just a bit too big for their britches at this point.

    1. As we're more successful and get a little fat and happy our expenses "creep" take a look at your expenses and get rid of "wants" and only keep the "needs".

    2. Stop being distracted and focus on what got you through covid! All processes and procedures need to be scrutinized, improved and followed and you need to hold your employees accountable.

    3. Credit.............I think the biggest issue will be people running out of money. We will have to have ways for customers to be able to pay us when all of their other ways have been exhausted.

    4. We have to be prepared to do things in new and inventive ways, don't get stuck in the: I've always done it this way!

    5. Pay attention to the world around you:

    6. Pay Off Existing Debt

    7. Understand Your Numbers

    8. Expand Your Customer Base

    9. Cut Expenses

    10. Set Aside Money

    11. Manage Inventory

    12. Diversify Your Marketing Channels

    13. Establish a success attitude!

    14. How do you Think About Credit?

    Preparation Is Key!

    Preparation is the key to surviving a recession. Focus on these ways to ready your business for uncertain financial times. You want to employ strategies that will land you on top and allow your business to continue growing even during the most challenging economic periods.

    I’m challenging you to be a gorilla in a world of Monkees…………time to rise and grind everyone!!

    Coach Chris Cotton

    Sponsored by AutoFix-Auto Shop Coaching: AutoLeap Link: https://bit.ly/3n5qW2M

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    1099f707-6d13-4d97-a62d-c2a124163a2aMon, 08 Aug 2022 00:15:00 -040023:46falsebonus    Be Proud of Your Culture [AW 117]Be Proud of Your CultureWatch on YouTube

    Pat Schnaidt, Performance Tune Auto Repair, Fort Collins, CO. Listen to Pat's previous episodes HERE

    Key Talking Points

    • “This is the best team I’ve ever had.”
    • The original owner opened in 1991, Pat purchased it 7 years ago
    • Jason- recent apprentice from a ranch, been with the shop for over a year. Had an internal in-house apprentice program. Master tech in the shop took him under his wing, bite-sized pieces of structure and training. Jason attends every class he can find. Does video training on evenings and weekends. Registering for ASE certifications. He has a training appetite. 
    • The shop has a training area with books, binders and a computer
    • Went from 6 paid holidays to 9, more time for employee's family. Health insurance for the team as well. Attract and retain.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch on YouTube

    Pat Schnaidt, Performance Tune Auto Repair, Fort Collins, CO. Listen to Pat's previous episodes HERE

    Key Talking Points

    • “This is the best team I’ve ever had.”
    • The original owner opened in 1991, Pat purchased it 7 years ago
    • Jason- recent apprentice from a ranch, been with the shop for over a year. Had an internal in-house apprentice program. Master tech in the shop took him under his wing, bite-sized pieces of structure and training. Jason attends every class he can find. Does video training on evenings and weekends. Registering for ASE certifications. He has a training appetite. 
    • The shop has a training area with books, binders and a computer
    • Went from 6 paid holidays to 9, more time for employee's family. Health insurance for the team as well. Attract and retain.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    257f264f-1a8b-4737-87e2-6ae23ca3127dSat, 06 Aug 2022 00:15:00 -040020:56falsefull117117Guest host and shop tour with Pat Schnaidt, Performance Tune Auto Repair, Fort Collins, CO. Find out how Pat attracts and retains his employees. He also has an apprentice with no automotive experience but an appetite to learn. remarkableresults.biz/aw117    Work Happy, Drive Happy [RR 768]Work Happy, Drive HappyFind out how Marc Pons maintains a “Work Happy, Drive Happy” culture inside his 9 shops. Marc is also the president of ASTA in North Carolina, the Automotive Service and Tire Alliance, the folks who bring you ASTE. Marc explains the importance of setting routines to reinforce your values, it only takes 15 minutes at the beginning of each day. Can your shop spare 15 minutes? I think you can.

    Marc Pons, Chapel Hills Tire, 9 Shops, Chapel Hill, Durham, Raleigh, and Apex, NC

    Key Talking Points

    • Should you sell tires? Don’t leave money on the table, be the one-stop shop to serve your customers. Tire programs are key for selling tires.
    • Initially didn’t want to be in the family business- didn’t want to be viewed as his father’s son who had things ‘handed’ to him 
    • “Work Happy, Drive Happy” culture. Employees will treat customers up to the level they are treated themselves. They need to be rested, cared for, and appreciated. The culture in your business exists even if you don’t do anything to it. Your culture needs to be articulated and written with your team. Then you need to install routines to drive the culture. Let the values guide your decisions.    
    • “Value of the Week” huddle at every store every morning to go over the value of the week and how to live it. “Strive for Excellence” tech helping another tech etc. 
    • On the website- “Why Work Here,” with pay and compensation plan  
    • Workforce development- ASTA has a strong apprenticeship program with hands-on experience. 
    • Training- service advisor training, tech training, ASE master techs do lunch and learns for test preps. Working on having a full-time in house trainer. 

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    Find out how Marc Pons maintains a “Work Happy, Drive Happy” culture inside his 9 shops. Marc is also the president of ASTA in North Carolina, the Automotive Service and Tire Alliance, the folks who bring you ASTE. Marc explains the importance of setting routines to reinforce your values, it only takes 15 minutes at the beginning of each day. Can your shop spare 15 minutes? I think you can.

    Marc Pons, Chapel Hills Tire, 9 Shops, Chapel Hill, Durham, Raleigh, and Apex, NC

    Key Talking Points

    • Should you sell tires? Don’t leave money on the table, be the one-stop shop to serve your customers. Tire programs are key for selling tires.
    • Initially didn’t want to be in the family business- didn’t want to be viewed as his father’s son who had things ‘handed’ to him 
    • “Work Happy, Drive Happy” culture. Employees will treat customers up to the level they are treated themselves. They need to be rested, cared for, and appreciated. The culture in your business exists even if you don’t do anything to it. Your culture needs to be articulated and written with your team. Then you need to install routines to drive the culture. Let the values guide your decisions.    
    • “Value of the Week” huddle at every store every morning to go over the value of the week and how to live it. “Strive for Excellence” tech helping another tech etc. 
    • On the website- “Why Work Here,” with pay and compensation plan  
    • Workforce development- ASTA has a strong apprenticeship program with hands-on experience. 
    • Training- service advisor training, tech training, ASE master techs do lunch and learns for test preps. Working on having a full-time in house trainer. 

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    616325a7-3868-41b7-a3f1-6c1caa07b44eFri, 05 Aug 2022 00:15:00 -040035:05falsefull768768Find out how Marc Pons maintains a “Work Happy, Drive Happy” culture inside his 9 shops. Marc is also the president of ASTA in North Carolina, the Automotive Service and Tire Alliance, the folks who bring you ASTE. Marc explains the importance of setting routines to reinforce your values, it only takes 15 minutes at the beginning of each day. Can your shop spare 15 minutes? I think you can. remarkableresults.biz/e768    Inflation Reduction Act - What We Know Now [E025] - Business By The NumbersInflation Reduction Act - What We Know Now [E025] - Business By The NumbersInflation Reduction Act - What We Know Now

    This week Hunt discusses what we currently know about the act currently going through congress.

    • What is the Inflation Reduction Act, and why is it called that?
    • What is included in the bill as we know now?
    • What are the changes to taxes, and are those going to affect me?
    • What are the overall impacts of the bill, and what should I be doing now to prepare?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Inflation Reduction Act - What We Know Now

    This week Hunt discusses what we currently know about the act currently going through congress.

    • What is the Inflation Reduction Act, and why is it called that?
    • What is included in the bill as we know now?
    • What are the changes to taxes, and are those going to affect me?
    • What are the overall impacts of the bill, and what should I be doing now to prepare?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    98d9d4c7-6802-4576-a831-6293f885cb3eThu, 04 Aug 2022 00:15:00 -040028:48falsebonus    Matt With Lester Kovacs from Dorman at NAPA Expo [E042] - Automotive Field TheoryMatt With Lester Kovacs from Dorman at NAPA Expo [E042] - Automotive Field TheoryWith Lester Kovacs from Dorman at NAPA Expo 2022

    Lester Kovacs is Director of Ideation at Dorman. He has spent 18 years at Dorman.

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    With Lester Kovacs from Dorman at NAPA Expo 2022

    Lester Kovacs is Director of Ideation at Dorman. He has spent 18 years at Dorman.

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    5b1781f3-b514-4c5a-86a4-69923cf49101Wed, 03 Aug 2022 00:15:00 -040037:27falsebonus    Marketing Budget with J.R. Portman [E007] - The Auto Repair Marketing PodcastMarketing Budget with J.R. Portman [E007] - The Auto Repair Marketing PodcastSummary

    Determining your auto repair shop’s marketing budget requires taking a lot of different things into consideration. The old adage is to spend 5-7% of your gross revenue on marketing. Whereas we do find that to be a pretty good benchmark, it’s not always that simple. Shop Marketing Pros’ J.R. Portman joins Brian on this episode to talk through some of the things you need to consider when deciding on a marketing budget.

    Talking Points

    • There is a formula you can follow
    • It all starts with your numbers. How much did you make last year?
    • Do you need more cars now or are you focused on future growth?
    • Where are you located? Is there a lot competition in your area?
    • Marketing vs Advertising
    • How are you classifying things on your income statement?

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros

    Thanks to our partner RepairPal. Visit on the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    ]]>    Summary

    Determining your auto repair shop’s marketing budget requires taking a lot of different things into consideration. The old adage is to spend 5-7% of your gross revenue on marketing. Whereas we do find that to be a pretty good benchmark, it’s not always that simple. Shop Marketing Pros’ J.R. Portman joins Brian on this episode to talk through some of the things you need to consider when deciding on a marketing budget.

    Talking Points

    • There is a formula you can follow
    • It all starts with your numbers. How much did you make last year?
    • Do you need more cars now or are you focused on future growth?
    • Where are you located? Is there a lot competition in your area?
    • Marketing vs Advertising
    • How are you classifying things on your income statement?

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros

    Thanks to our partner RepairPal. Visit on the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    ]]>    a4d68e72-9d2c-4a70-b618-db79c3cac572Wed, 03 Aug 2022 00:15:00 -040022:39falsebonus    Maintenance Intervals: Industry Standards [THA 287]Maintenance Intervals: Industry StandardsMaintenance services are the new frontier for the automotive industry. How do you shift your customer’s perspective from reactive repairs to proactive repairs? Is your parking lot full of problem vehicles? Can we do a better job of helping the customer get long life from their Cars? My panel examines the importance of maintenance intervals and the value of informing and educating your customers.

    Watch the Episode on YouTube

    Jim Fleischman, Automotive Alley, Arcade, NY. Listen to Jim’s previous episodes HERE.

    Kim Auernheimer, CS Automotive, Brentwood, TN. Listen to Kim’s Episodes HERE.

    Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Listen to Shawn’s previous episodes HERE

    Key Talking Points

    • Setting intervals based on customers- set it up from the first visit
    • “We are a maintenance shop, not a repair shop.”
    • Educate customers with guidelines and let them make the decision
    • Be proactive, not reactive
    • How are you coming up with recommended maintenance?
    • What services are you performing the most of? And why?
    • Importance of Regular Car Maintenance, Increased Safety, Keeps Car Performing at its Best, Saves You Money in the Long Run, Lowers The Cost of Fuel, Saves You Time, Increased Vehicle Value
    • Download Jim's Interval Schedule HERE

    Connect with the Podcast

    Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    Maintenance services are the new frontier for the automotive industry. How do you shift your customer’s perspective from reactive repairs to proactive repairs? Is your parking lot full of problem vehicles? Can we do a better job of helping the customer get long life from their Cars? My panel examines the importance of maintenance intervals and the value of informing and educating your customers.

    Watch the Episode on YouTube

    Jim Fleischman, Automotive Alley, Arcade, NY. Listen to Jim’s previous episodes HERE.

    Kim Auernheimer, CS Automotive, Brentwood, TN. Listen to Kim’s Episodes HERE.

    Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Listen to Shawn’s previous episodes HERE

    Key Talking Points

    • Setting intervals based on customers- set it up from the first visit
    • “We are a maintenance shop, not a repair shop.”
    • Educate customers with guidelines and let them make the decision
    • Be proactive, not reactive
    • How are you coming up with recommended maintenance?
    • What services are you performing the most of? And why?
    • Importance of Regular Car Maintenance, Increased Safety, Keeps Car Performing at its Best, Saves You Money in the Long Run, Lowers The Cost of Fuel, Saves You Time, Increased Vehicle Value
    • Download Jim's Interval Schedule HERE

    Connect with the Podcast

    Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    01faa569-4662-4632-8552-6b9da18b69deWed, 03 Aug 2022 00:15:00 -040035:02falsefull287287Maintenance services are the new frontier for the automotive industry. How do you shift your customer’s perspective from reactive repairs to proactive repairs? Is your parking lot full of problem vehicles? Can we do a better job of helping the customer get long life from their Cars? My panel examines the importance of maintenance intervals and the value of informing and educating your customers. remarkableresults.biz/a287    Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767]Ron Capps: Two Time World Champion NHRA Driver Turned Team OwnerWatch the Video: HERE We are at the 2022 Napa Expo with reigning two-time world champion Ron Capps, who has just recently started his own Motorsports company. Find out what it’s like being both the driver and team owner. Listen to Ron explain the initial rush when his race car goes from 0-100mph in 7/10 of a second. He says It’s all about his team and the processes and procedures.

    Established in 2021, Ron Capps Motorsports is a single-car NHRA Funny Car team owned and operated by reigning and two-time world champion Ron Capps. Headquartered in Brownsburg, Ind., the team will make its on-track debut in 2022 and will compete on the 22-race NHRA Camping World Drag Racing Series circuit thanks to the support of NAPA AUTO PARTS. Capps, who serves as both the owner and driver of his namesake operation, is the second-winningest Funny Car pilot in NHRA history, with 67 wins in the category and 68 overall (1 Top Fuel). The 2022 NHRA season marks Capps’ 28th year competing in the sport’s professional ranks.

    • Category: NHRA Funny Car
    • Sponsor/car: NAPA AUTO PARTS
    • Crew chief: Dean ‘Guido’ Antonelli, John Medlen
    • Career best points finish: 1st (2016, 2021)
    • Career event titles: 68 (Funny Car: 67; Top Fuel: 1)
    • Career final rounds: 131 (Funny Car: 129; Top Fuel: 2)
    • Career No. 1 qualifying positions: 29
    • Career best elapsed time: 3.837 secs, (Reading, 2019)
    • Career best speed: 339.28 mph (Reading, 2019)

    On the Internet: twitter.com/RonCapps28, facebook.com/RonCappsFC, Instagram.com/RonCapps28, NAPAonline.com, NHRA

    Key Talking Points

    • What people forget- NAPA isn’t a chain or a franchise; it is owned by people in your neighborhood.
    • His dad was a dealer technician- he was his dad's mechanical assistant 
    • Told team owner last September he wasn’t coming back- Announced the launch of his own team, Ron Capps Motorsports, in December 2021. The team, with Capps serving as owner-driver, made its NHRA debut in 2022
    • 2022 marks Capps’ 28th season competing professionally in the NHRA (first event: Phoenix, 1995)
    • One of 17 drivers in NHRA history to have claimed a win in both the Top Fuel and Funny Car categories
    • “I was in my mom’s belly at my first race,” he says, adding his mom, Betty, met his dad, John, at a drag race.
    • “I’ll never forget when I was at the Denver airport going up an escalator, and a woman at least 80 was coming down,” he recalls. “As she came closer, she started singing the ‘NAPA Know How’ song and was shaking her head as we do in the commercials
    • “You can’t win the Kentucky Derby on a mule.”
    • Intrigued by hearing the stories of NAPA Auto Care people and fans while attending events and networking 
    • Hired his world championship team to join him- the manager is critical and the trust to let the team members do what they need to do with processes and procedures. There is a team goal to be successful. 
    • Advice for son- get a basic business degree
    • Behind the scenes before a race- sponsor event (like indoor go carting, top golf, dinners etc)
    • 8 crew members take apart an engine and put it back together in 33 minutes. 11,000 horsepower
    • 300 mph+ in a quarter mile
    • 0 to 100mph in 7/10 of a second in 60 ft
    • His wife is involved in the business- invoices, insurance, etc
    • “Crash course to be an owner…but you can do it.”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
    Watch the Video: HERE We are at the 2022 Napa Expo with reigning two-time world champion Ron Capps, who has just recently started his own Motorsports company. Find out what it’s like being both the driver and team owner. Listen to Ron explain the initial rush when his race car goes from 0-100mph in 7/10 of a second. He says It’s all about his team and the processes and procedures.

    Established in 2021, Ron Capps Motorsports is a single-car NHRA Funny Car team owned and operated by reigning and two-time world champion Ron Capps. Headquartered in Brownsburg, Ind., the team will make its on-track debut in 2022 and will compete on the 22-race NHRA Camping World Drag Racing Series circuit thanks to the support of NAPA AUTO PARTS. Capps, who serves as both the owner and driver of his namesake operation, is the second-winningest Funny Car pilot in NHRA history, with 67 wins in the category and 68 overall (1 Top Fuel). The 2022 NHRA season marks Capps’ 28th year competing in the sport’s professional ranks.

    • Category: NHRA Funny Car
    • Sponsor/car: NAPA AUTO PARTS
    • Crew chief: Dean ‘Guido’ Antonelli, John Medlen
    • Career best points finish: 1st (2016, 2021)
    • Career event titles: 68 (Funny Car: 67; Top Fuel: 1)
    • Career final rounds: 131 (Funny Car: 129; Top Fuel: 2)
    • Career No. 1 qualifying positions: 29
    • Career best elapsed time: 3.837 secs, (Reading, 2019)
    • Career best speed: 339.28 mph (Reading, 2019)

    On the Internet: twitter.com/RonCapps28, facebook.com/RonCappsFC, Instagram.com/RonCapps28, NAPAonline.com, NHRA

    Key Talking Points

    • What people forget- NAPA isn’t a chain or a franchise; it is owned by people in your neighborhood.
    • His dad was a dealer technician- he was his dad's mechanical assistant 
    • Told team owner last September he wasn’t coming back- Announced the launch of his own team, Ron Capps Motorsports, in December 2021. The team, with Capps serving as owner-driver, made its NHRA debut in 2022
    • 2022 marks Capps’ 28th season competing professionally in the NHRA (first event: Phoenix, 1995)
    • One of 17 drivers in NHRA history to have claimed a win in both the Top Fuel and Funny Car categories
    • “I was in my mom’s belly at my first race,” he says, adding his mom, Betty, met his dad, John, at a drag race.
    • “I’ll never forget when I was at the Denver airport going up an escalator, and a woman at least 80 was coming down,” he recalls. “As she came closer, she started singing the ‘NAPA Know How’ song and was shaking her head as we do in the commercials
    • “You can’t win the Kentucky Derby on a mule.”
    • Intrigued by hearing the stories of NAPA Auto Care people and fans while attending events and networking 
    • Hired his world championship team to join him- the manager is critical and the trust to let the team members do what they need to do with processes and procedures. There is a team goal to be successful. 
    • Advice for son- get a basic business degree
    • Behind the scenes before a race- sponsor event (like indoor go carting, top golf, dinners etc)
    • 8 crew members take apart an engine and put it back together in 33 minutes. 11,000 horsepower
    • 300 mph+ in a quarter mile
    • 0 to 100mph in 7/10 of a second in 60 ft
    • His wife is involved in the business- invoices, insurance, etc
    • “Crash course to be an owner…but you can do it.”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>c3f01108-e654-4a03-a114-21d86a502545Tue, 02 Aug 2022 00:15:00 -040047:45falsefull767767We are at the 2022 Napa Expo with reigning two-time world champion Ron Capps, who has just recently started his own Motorsports company. Find out what it’s like being both the driver and team owner. Listen to Ron explain the initial rush when his race car goes from 0-100mph in 7/10 of a second. He says It’s all about his team and the processes and procedures. remarkableresults.biz/e767Leadership Gold - A Leader's First Responsibility Is to Define Reality [E071] - Chris Cotton Weekly BlitzLeadership Gold - A Leader's First Responsibility Is to Define Reality [E071] - Chris Cotton Weekly BlitzLeadership Gold - A Leader's First Responsibility Is to Define Reality

    AutoLeap Link: https://bit.ly/3n5qW2M

    Chapter 8: Leader’s First Responsibility is to Define Reality

    • You Can't Define What You Don't See
    • Questions to ask yourself to help you define reality.
    • Guarding Against Unrealistic Thinking:

    1. Admit My Weakness
    2. Embrace Realistic People
    3. Ask for Honesty From Others
    4. Invite Fresh Eyes to Check You Out

    Application Exercises:

    1. What kind of thinker are you?
    2. Who speaks the truth in your life?
    3. Where do you need a reality check?


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    Leadership Gold - A Leader's First Responsibility Is to Define Reality

    AutoLeap Link: https://bit.ly/3n5qW2M

    Chapter 8: Leader’s First Responsibility is to Define Reality

    • You Can't Define What You Don't See
    • Questions to ask yourself to help you define reality.
    • Guarding Against Unrealistic Thinking:

    1. Admit My Weakness
    2. Embrace Realistic People
    3. Ask for Honesty From Others
    4. Invite Fresh Eyes to Check You Out

    Application Exercises:

    1. What kind of thinker are you?
    2. Who speaks the truth in your life?
    3. Where do you need a reality check?


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    d899e905-d4f1-4849-9707-111d634ad060Mon, 01 Aug 2022 00:15:00 -040015:49falsebonus    Finding Success in an Auto Repair Complex [AW 116]Finding Success in an Auto Repair ComplexDanielle Vila, Red Rock Repair, Las Vegas, NV. Danielle's previous episodes HERE

    Watch on YouTube

    Key Talking Points

    • Located in a complex that was developed 20 years ago- only area that is zoned for automotive repair, sandwiched between other repair shops
    • Occupy 2 spaces- originally designed to be two separate shops. Limited space with parking. Not able to do pick up service/car wash etc. How can you still have a customer experience? Clean, smells clean, waiting area, snacks and coffee (also available to vendors). Only shop in complex that has a break room for employees. 
    • New customer orientation- discuss what they can expect 
    • Growing every year by 30% the last 3 years 
    • Labor rates General $150, Diesel $190, Custom and Classic $200

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Danielle Vila, Red Rock Repair, Las Vegas, NV. Danielle's previous episodes HERE

    Watch on YouTube

    Key Talking Points

    • Located in a complex that was developed 20 years ago- only area that is zoned for automotive repair, sandwiched between other repair shops
    • Occupy 2 spaces- originally designed to be two separate shops. Limited space with parking. Not able to do pick up service/car wash etc. How can you still have a customer experience? Clean, smells clean, waiting area, snacks and coffee (also available to vendors). Only shop in complex that has a break room for employees. 
    • New customer orientation- discuss what they can expect 
    • Growing every year by 30% the last 3 years 
    • Labor rates General $150, Diesel $190, Custom and Classic $200

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    4d5c47b9-62ab-4fac-afed-0e65cfa71939Sat, 30 Jul 2022 00:15:00 -040024:59falsefull116116Guest host and shop tour with Jeff and Shari Pheasant, A Master Mechanic, Reno, NV. Find out how a media story on converter theft led to Jeff collaborating with the local sheriff's department.    How Partnerships Work [RR 766]How Partnerships WorkWhat does it take to build and maintain a long-term and successful business partnership? Why do so many fail? I'm with Travis Troy and Josh Mullins from Honest Wrenches, and they are debunking the misconception that partnerships in business don’t work. Spoiler alert, just like a marriage, it takes hard work and clear communication with aligned values.  

    Travis Troy, Josh Mullins, Honest Wrenches, Akeny and Des Moines, IA. Listen to Travis’ other episodes HERE

    Key Talking Points

    • Thinking of opening a second location? If you're going to do it, just do it; you'll figure it out along the way
    • Biggest learning curve- you’re already spread thin because you’re afraid of letting things go, but you must. Letting go will challenge you and bring you success. Empower your team.
    • Trust the process that is built
    • Working together- 2 way street, stay in your lanes with the flexibility to help each other when needed and asked. Constant ‘check-ins’ and communication together. You have to be aligned together. Know the capabilities and roles of your partner and understand the boundaries without overstepping each other 
    • Making mistakes- it happens; move on without making each other feel guilty about the wrong decision. Empower each other to use blameless problem-solving.
    • Travis and Josh are in CEO and COO group along with other networking groups
    • “People buy from people”
    • 10 year age gap- it’s not about the age gap, you can’t compare workloads, you need defined roles. Don’t create animosity and if it starts building you stop and talk it through.
    • Grow with the right people- don't force yourself to grow and risk diminishing the culture.
    • Know your purpose, your wants, and your desires

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    What does it take to build and maintain a long-term and successful business partnership? Why do so many fail? I'm with Travis Troy and Josh Mullins from Honest Wrenches, and they are debunking the misconception that partnerships in business don’t work. Spoiler alert, just like a marriage, it takes hard work and clear communication with aligned values.  

    Travis Troy, Josh Mullins, Honest Wrenches, Akeny and Des Moines, IA. Listen to Travis’ other episodes HERE

    Key Talking Points

    • Thinking of opening a second location? If you're going to do it, just do it; you'll figure it out along the way
    • Biggest learning curve- you’re already spread thin because you’re afraid of letting things go, but you must. Letting go will challenge you and bring you success. Empower your team.
    • Trust the process that is built
    • Working together- 2 way street, stay in your lanes with the flexibility to help each other when needed and asked. Constant ‘check-ins’ and communication together. You have to be aligned together. Know the capabilities and roles of your partner and understand the boundaries without overstepping each other 
    • Making mistakes- it happens; move on without making each other feel guilty about the wrong decision. Empower each other to use blameless problem-solving.
    • Travis and Josh are in CEO and COO group along with other networking groups
    • “People buy from people”
    • 10 year age gap- it’s not about the age gap, you can’t compare workloads, you need defined roles. Don’t create animosity and if it starts building you stop and talk it through.
    • Grow with the right people- don't force yourself to grow and risk diminishing the culture.
    • Know your purpose, your wants, and your desires

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    7b2b40c9-3f15-461a-983e-88dd5e39cc98Fri, 29 Jul 2022 00:15:00 -040038:32falsefull766766What does it take to build and maintain a long-term and successful business partnership? Why do so many fail? I'm with Travis Troy and Josh Mullins from Honest Wrenches, and they are debunking the misconception that partnerships in business don’t work. Spoiler alert, just like a marriage, it takes hard work and clear communication with aligned values. remarkableresults.biz/e766    Interest Rates [E024] - Business By The NumbersInterest Rates [E024] - Business By The NumbersInterest Rates

    This week Hunt discusses interest rates and how it is affecting your business, and personal life, and what you need to do to try and work with them.

    Talking Points:

    • Why are interest rates going up, and who is making these rates increase?
    • What is the federal reserve, and how do these changes affect inflation?
    • What can you be doing right now to offset interest rates and still be a profitable business?
    • What does the near future look like because of this increase in interest rates and the economy in general?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Interest Rates

    This week Hunt discusses interest rates and how it is affecting your business, and personal life, and what you need to do to try and work with them.

    Talking Points:

    • Why are interest rates going up, and who is making these rates increase?
    • What is the federal reserve, and how do these changes affect inflation?
    • What can you be doing right now to offset interest rates and still be a profitable business?
    • What does the near future look like because of this increase in interest rates and the economy in general?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    f4ba843e-5a38-468f-b98d-758413690c82Thu, 28 Jul 2022 00:15:00 -040030:39falsebonus    Why Do a Repair Order Audit? [THA 286]Why Do a Repair Order Audit?Are you chasing the KPI’s in your business without pausing and diving into what creates those Key Performance Metrics? Are you reviewing repair orders? The amount of data filtered properly from an RO Audit will astound you. Use the data from a Repair Order Audit to refine your business. Watch the Episode on YouTube Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE, Matt's previous episodes HERE Pat Schnaidt, Performance Tune Auto Repair, Fort Collins CO Bill Haas, Owner of Haas Performance Consulting, Bill’s previous episodes HERE. Key Talking Points
    • When you perform an audit of your invoices, you realize what created the KPIs we pay so much attention to. Puts another set of eyes on your invoices to read the story. “What happened? What did we provide? Are we doing what we should be doing? Are we saying what should be said? Are we meeting what the customer is looking for?” Ensures your advisors are aligned with your business expectations. Don’t assume things are happening because you talked about it once!
    • While many of us trust "gut feel" - and that is important to have - math always wins. Data-driven decisions provide insight. Can prove or disprove your gut?
    • You have a KPI for parts gross profit. When you audit your invoices, you find the jobs that provide the best parts gross profit. You have a KPI for hours per invoice. The audit identifies the jobs that produce the most hours. Now you understand the work you should be focused on.
    • Coaching opportunities- you can see things at a daily point and address them immediately. Technicians with inspection issues, profitability issues, service advisor, declined job tracking, selling maintenance and prescribing it, getting hours per RO up. Magg Wagg coaches daily with email, calls out the good things as well. 
    • Discoveries- process flaws, unsold jobs, how little you make on oil service jobs, what is the average mileage of vehicle, selling maintenance jobs, confidence to bring another service advisor on board, creates relationship builder with customers, track trends. Don’t be afraid of change, have open eyes, take the time to evaluate, and you will see a return on the time and investment. 
    • Looking at internal processes- Pat identified warranty jobs weren’t being processed correctly. Tracking internally cost of goods.

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    Are you chasing the KPI’s in your business without pausing and diving into what creates those Key Performance Metrics? Are you reviewing repair orders? The amount of data filtered properly from an RO Audit will astound you. Use the data from a Repair Order Audit to refine your business. Watch the Episode on YouTube Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE, Matt's previous episodes HERE Pat Schnaidt, Performance Tune Auto Repair, Fort Collins CO Bill Haas, Owner of Haas Performance Consulting, Bill’s previous episodes HERE. Key Talking Points
    • When you perform an audit of your invoices, you realize what created the KPIs we pay so much attention to. Puts another set of eyes on your invoices to read the story. “What happened? What did we provide? Are we doing what we should be doing? Are we saying what should be said? Are we meeting what the customer is looking for?” Ensures your advisors are aligned with your business expectations. Don’t assume things are happening because you talked about it once!
    • While many of us trust "gut feel" - and that is important to have - math always wins. Data-driven decisions provide insight. Can prove or disprove your gut?
    • You have a KPI for parts gross profit. When you audit your invoices, you find the jobs that provide the best parts gross profit. You have a KPI for hours per invoice. The audit identifies the jobs that produce the most hours. Now you understand the work you should be focused on.
    • Coaching opportunities- you can see things at a daily point and address them immediately. Technicians with inspection issues, profitability issues, service advisor, declined job tracking, selling maintenance and prescribing it, getting hours per RO up. Magg Wagg coaches daily with email, calls out the good things as well. 
    • Discoveries- process flaws, unsold jobs, how little you make on oil service jobs, what is the average mileage of vehicle, selling maintenance jobs, confidence to bring another service advisor on board, creates relationship builder with customers, track trends. Don’t be afraid of change, have open eyes, take the time to evaluate, and you will see a return on the time and investment. 
    • Looking at internal processes- Pat identified warranty jobs weren’t being processed correctly. Tracking internally cost of goods.

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    c1fb3cde-077a-4513-8e9f-cabbbfa60accThu, 28 Jul 2022 00:15:00 -040036:53falsefull286286Are you chasing the KPI’s in your business without pausing and diving into what creates those Key Performance Metrics? Are you reviewing repair orders? The amount of data filtered properly from an RO Audit will astound you. Use the data from a Repair Order Audit to refine your business. remarkableresults.biz/a286    Why Aren't We Mimicking Other Skilled Trades for Apprentices [E041] - Automotive Field TheoryWhy Aren't We Mimicking Other Skilled Trades for Apprentices [E041] - Automotive Field TheoryWhy Aren't We Mimicking Other Skilled Trades for Apprentices?

    Talking Points:

    • Attrition of apprentices
    • No taking newbies under wings
    • Other skilled trades have a historical culture
    • They succeed, WE succeed.

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Why Aren't We Mimicking Other Skilled Trades for Apprentices?

    Talking Points:

    • Attrition of apprentices
    • No taking newbies under wings
    • Other skilled trades have a historical culture
    • They succeed, WE succeed.

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    25fdb5e9-5720-4bbc-8b78-9bf8fd0e01dcWed, 27 Jul 2022 00:15:00 -040020:47falsebonus    The Two Books You Must Read If You Are Involved In Your Shop’s Marketing [E006] - The Auto Repair Marketing PodcastThe Two Books You Must Read If You Are Involved In Your Shop’s Marketing [E006] - The Auto Repair Marketing PodcastThe Two Books You Must Read If You Are Involved In Your Shop’s Marketing

    ONE

    Summary

    If you’ve ever heard Brian or Kim teach, you’ve probably heard them recommend one or both of these great books. Brian likes to say that reading these two books will give you an MBA in auto repair shop marketing. Listen in to find out why, then go get the books and see what all the fuss is about!

    TWO

    Talking Points

    • They Ask You Answer by Marcus Sheridan
    • Revolutionary Approach to Sales & Content Marketing
    • A different way of looking at business, marketing, and trust
    • They Ask, You Answer - defined
    • The Big 5
    • Implementing the answers
    • Soaking it into your shop - becoming part of the shop culture
    • The cost. Is it expensive?
    • Building a Story Brand by Donald Miller
    • Our experience. How we heard about it.
    • Going to Nashville - Brian
    • Going to Nashville - Brian + Kim
    • Getting the team onboard
    • Reading the book(s)
    • Listening to the podcast
    • Most marketing is a waste of time, money, energy, effort
    • 7 Elements of Great Storytelling to Grow Your Business
    • It’s about the transformation of the character
    • Implement it

    THREE

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    FOUR

    Lagniappe (Books, Links, Other Podcasts, etc)


    Thanks to our partner RepairPal. Vist on the Web HERE

    How to Connect With Kim and Brian

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    ]]>    The Two Books You Must Read If You Are Involved In Your Shop’s Marketing

    ONE

    Summary

    If you’ve ever heard Brian or Kim teach, you’ve probably heard them recommend one or both of these great books. Brian likes to say that reading these two books will give you an MBA in auto repair shop marketing. Listen in to find out why, then go get the books and see what all the fuss is about!

    TWO

    Talking Points

    • They Ask You Answer by Marcus Sheridan
    • Revolutionary Approach to Sales & Content Marketing
    • A different way of looking at business, marketing, and trust
    • They Ask, You Answer - defined
    • The Big 5
    • Implementing the answers
    • Soaking it into your shop - becoming part of the shop culture
    • The cost. Is it expensive?
    • Building a Story Brand by Donald Miller
    • Our experience. How we heard about it.
    • Going to Nashville - Brian
    • Going to Nashville - Brian + Kim
    • Getting the team onboard
    • Reading the book(s)
    • Listening to the podcast
    • Most marketing is a waste of time, money, energy, effort
    • 7 Elements of Great Storytelling to Grow Your Business
    • It’s about the transformation of the character
    • Implement it

    THREE

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    Instagram - @shopmarketingpros 

    FOUR

    Lagniappe (Books, Links, Other Podcasts, etc)


    Thanks to our partner RepairPal. Vist on the Web HERE

    How to Connect With Kim and Brian

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    ]]>    bdf7de7a-5edc-4cc9-9b33-4f91ded54c58Wed, 27 Jul 2022 00:15:00 -040034:37falsebonus    What Do Technicians Really Want? – Jimmy Alauria and Jason Stretch [RR 765]What Do Technicians Really Want? - Jimmy Alauria and Jason Stretch [RR 765]We all know that there's a shortage of workers for mostly all businesses in all industries because of the great resignation. As a shop owner, how are you attracting the best technicians? Are you promoting your culture and the opportunity to work in your business? Wouldn’t it be nice to know what is important to technicians? What are they looking for in a shop, and do you offer it? Jimmy Alauria and Jason Stretch discuss the results of a recent technician survey that might surprise you. And how the value of the survey shapes the ads that attract superstars.

    Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy's previous episodes HERE

    Jason Stretch, Legendary Automotive & Truck Service, Fort Myers, FL

    Key Talking Points

    • Marketing works when you’re communicating and saying the right things to the right people
    • Getting into the technician's head and find out what they're thinking- utilize the tool trucks and trainers 
    • 47% of technicians said their number one goal is to: increase their skills or ability. 
    • 20% said the reputation of the shop is what motivated the technician to choose the shop, second at 16% said was the environment of the workplace
    • Technicians were feeling that they should make 60, 80, $120,000 a year, that they should have the skill set that goes along with getting paid that money.
    • Technicians want training- earn to learn
    • Over 70%% want live and in-person training
    • Technicians want a team culture that starts during the hiring process
    • How far are you willing to travel? 20-40 miles
    • FASTT- Florida Automotive Service Technician Training Facebook group. Provides support to technicians.
    • Find the Survey- www.winningautoshops.com

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    We all know that there's a shortage of workers for mostly all businesses in all industries because of the great resignation. As a shop owner, how are you attracting the best technicians? Are you promoting your culture and the opportunity to work in your business? Wouldn’t it be nice to know what is important to technicians? What are they looking for in a shop, and do you offer it? Jimmy Alauria and Jason Stretch discuss the results of a recent technician survey that might surprise you. And how the value of the survey shapes the ads that attract superstars.

    Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy's previous episodes HERE

    Jason Stretch, Legendary Automotive & Truck Service, Fort Myers, FL

    Key Talking Points

    • Marketing works when you’re communicating and saying the right things to the right people
    • Getting into the technician's head and find out what they're thinking- utilize the tool trucks and trainers 
    • 47% of technicians said their number one goal is to: increase their skills or ability. 
    • 20% said the reputation of the shop is what motivated the technician to choose the shop, second at 16% said was the environment of the workplace
    • Technicians were feeling that they should make 60, 80, $120,000 a year, that they should have the skill set that goes along with getting paid that money.
    • Technicians want training- earn to learn
    • Over 70%% want live and in-person training
    • Technicians want a team culture that starts during the hiring process
    • How far are you willing to travel? 20-40 miles
    • FASTT- Florida Automotive Service Technician Training Facebook group. Provides support to technicians.
    • Find the Survey- www.winningautoshops.com

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    8bf9a5af-0ace-499d-b1d5-104996399b3aTue, 26 Jul 2022 00:15:00 -040045:20falsefull765765We all know that there's a shortage of workers for mostly all businesses in all industries because of the great resignation. As a shop owner, how are you attracting the best technicians? Are you promoting your culture and the opportunity to work in your business? Wouldn’t it be nice to know what is important to technicians? What are they looking for in a shop, and do you offer it? Jimmy Alauria and Jason Stretch discuss the results of a recent technician survey that might surprise you. And how the value of the survey shapes the ads that attract superstars. remarkableresults.biz/e765    Leadership Gold: Get In The Zone & Stay There! [E070] - Chris Cotton Weekly BlitzLeadership Gold: Get In The Zone & Stay There! [E070] - Chris Cotton Weekly BlitzLeadership Gold: Get In The Zone & Stay There!

    AutoLeap Link: https://bit.ly/3n5qW2M

    Chapter 8: Leader’s First Responsibility is to Define Reality

    You Can't Define What You Don't See

    Questions to ask yourself to help you define reality.

    Guarding Against Unrealistic Thinking:

    1. Admit My Weakness

    2. Embrace Realistic People

    3. Ask for Honesty From Others

    4. Invite Fresh Eyes to Check You Out

    Application Exercises:

    1. What kind of thinker are you?

    2. Who speaks the truth in your life?

    3. Where do you need a reality check?

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    Leadership Gold: Get In The Zone & Stay There!

    AutoLeap Link: https://bit.ly/3n5qW2M

    Chapter 8: Leader’s First Responsibility is to Define Reality

    You Can't Define What You Don't See

    Questions to ask yourself to help you define reality.

    Guarding Against Unrealistic Thinking:

    1. Admit My Weakness

    2. Embrace Realistic People

    3. Ask for Honesty From Others

    4. Invite Fresh Eyes to Check You Out

    Application Exercises:

    1. What kind of thinker are you?

    2. Who speaks the truth in your life?

    3. Where do you need a reality check?

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    1427a6a2-9b23-4cdd-9f3f-797291cf374aMon, 25 Jul 2022 00:15:00 -040016:04falsebonus    Helping the Community Deter Converter Theft [AW 115]Helping the Community Deter Converter TheftJeff Pheasant, A Master Mechanic, Reno, NV

    Shari Pheasant, Horse Power Strategies. Listen to Shari’s previous episodes HERE 

    Watch on YouTube

    Key Talking Points

    • NAPA BDG group- Shari is the president 
    • Cat Converter Theft- orange stencil with high heat to leave VIN number on has deterred thieves so far. Also has a “Property of U-Haul” stencil.
    • Started with a media story  
    • Installing and painting stencil- shops sign on with the sheriff's department program
    • “It’s not about being a competitor, it’s about being an ally in the community.”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Jeff Pheasant, A Master Mechanic, Reno, NV

    Shari Pheasant, Horse Power Strategies. Listen to Shari’s previous episodes HERE 

    Watch on YouTube

    Key Talking Points

    • NAPA BDG group- Shari is the president 
    • Cat Converter Theft- orange stencil with high heat to leave VIN number on has deterred thieves so far. Also has a “Property of U-Haul” stencil.
    • Started with a media story  
    • Installing and painting stencil- shops sign on with the sheriff's department program
    • “It’s not about being a competitor, it’s about being an ally in the community.”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    ffd5a3bb-b331-41a4-8b2e-f4d35d05c680Sat, 23 Jul 2022 00:15:00 -040025:12falsefull115115Guest host and shop tour with Jeff and Shari Pheasant, A Master Mechanic, Reno, NV. Find out how a media story on converter theft led to Jeff collaborating with the local sheriff's department.    My Computer Was Hacked: Now What? – Tom Sciortino [RR 764]My Computer Was Hacked: Now What? - Tom SciortinoHow secure is your computer and internal network? Could it survive malware or a virus? For most of us, our system just runs and is out of sight, out of mind…until something happens. I’m with Tom Sciortino, a good friend and local shop owner in my hometown, and his business computer got hacked. Tom’s personal accounts were also hacked.  He bought a couple of laptops he didn’t know about. Don’t let this happen to you; keep listening to find out how he discovered the hack and the changes he made to protect his network. 

    Tom Sciortino, Total Automotive, Buffalo, NY. Tom's previous episodes HERE

    Key Talking Points

    • One of his 6 terminals was hacked in the shop. Hacker also had access to his home computer and Amazon account. Police traced recent order for 2 laptops to a home in Rochester, NY, about 80 miles away. Retrieved the laptops but couldn’t prove it was purchased by a hacker, no case can be created. 
    • Passwords had to be locked down, and lock computer system with password protection. Google activity is monitored weekly
    • Have a system in place for checks and balances- when Tom first started his business he had an employee skim cash from check deposits and steal 8K in 5 weeks.   
    • Advice- have a good relationship with your IT and bankers. Evaluate your credit card chargeback policies and fraud alerts

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    How secure is your computer and internal network? Could it survive malware or a virus? For most of us, our system just runs and is out of sight, out of mind…until something happens. I’m with Tom Sciortino, a good friend and local shop owner in my hometown, and his business computer got hacked. Tom’s personal accounts were also hacked.  He bought a couple of laptops he didn’t know about. Don’t let this happen to you; keep listening to find out how he discovered the hack and the changes he made to protect his network. 

    Tom Sciortino, Total Automotive, Buffalo, NY. Tom's previous episodes HERE

    Key Talking Points

    • One of his 6 terminals was hacked in the shop. Hacker also had access to his home computer and Amazon account. Police traced recent order for 2 laptops to a home in Rochester, NY, about 80 miles away. Retrieved the laptops but couldn’t prove it was purchased by a hacker, no case can be created. 
    • Passwords had to be locked down, and lock computer system with password protection. Google activity is monitored weekly
    • Have a system in place for checks and balances- when Tom first started his business he had an employee skim cash from check deposits and steal 8K in 5 weeks.   
    • Advice- have a good relationship with your IT and bankers. Evaluate your credit card chargeback policies and fraud alerts

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    7f941246-ca44-4f59-a27f-668e317658eeFri, 22 Jul 2022 00:15:00 -040020:38falsefull764764How secure is your computer and internal network? Could it survive malware or a virus? For most of us, our system just runs and is out of sight, out of mind…until something happens. I’m with Tom Sciortino, a good friend and local shop owner in my hometown, and his business computer got hacked. Tom’s personal accounts were also hacked. He bought a couple of laptops he didn’t know about. Don’t let this happen to you; keep listening to find out how he discovered the hack and the changes he made to protect his network.    Inflation - What You Need to Know [E023] - Business By The NumbersInflation - What You Need to Know [E023] - Business By The Numbers
  • Inflation.

    • This week, Hunt discusses inflation, how it affects your business and personal life, and what you need to do to try and work with it.

    • What is inflation, and how is it calculated?

    • What is causing the high inflation that we are seeing today?

    • What can you be doing right now to offset inflation and still be a profitable business?

    • What does the near future look like because of this inflation and the economy in general?

    ]]>
  • Inflation.

    • This week, Hunt discusses inflation, how it affects your business and personal life, and what you need to do to try and work with it.

    • What is inflation, and how is it calculated?

    • What is causing the high inflation that we are seeing today?

    • What can you be doing right now to offset inflation and still be a profitable business?

    • What does the near future look like because of this inflation and the economy in general?

    ]]>    746c6537-bb99-49a7-9b13-04713833e5d4Thu, 21 Jul 2022 00:15:00 -040050:02falsebonus    Identify Your Ideal Customer [THA 285]Identify Your Ideal CustomerWhy is understanding the psychographics of your ideal customer so important to your business? Why it is important to understand who your ideal customer is?  My panel discusses the importance of building relationships with customers that see the value in your business.  Watch the Episode on YouTube

    Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE.

    Marty Long, Hills & Dales AutoCare Inc, Canton, OH

    Bryan Lagas, Principal, Speedsport Tuning, Danbury, CT

    Key Talking Points
    • Mass merchandising vs. target marketing- why this is important for shop owners
    • Make marketing unique- not your average paper ads
    • Being active in the community in a memorable way. Reinforce your brand.
    • You can’t be everything to everyone 
    • FORD- family, occupation, recreations, dreams
    • Building relationships with the customers that see the value in your business
    • Psychographics- what are your customers involved with? Read? Listen to? Values? Lifestyle? What’s in their backseat? Their network is also your target audience
    • Culture- connecting with customers and building relationships. The quality of the interactions 
    • Who are the 20% of your active customers?
    • “What’s important to me and the customer?” it’s not always about the money
    • The ease of the transaction- your ideal customer that has been with your shop 20 20 years but isn't the demographic of your ideal customer is still your ideal customer. Don’t box yourself in.

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    Why is understanding the psychographics of your ideal customer so important to your business? Why it is important to understand who your ideal customer is?  My panel discusses the importance of building relationships with customers that see the value in your business.  Watch the Episode on YouTube

    Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE.

    Marty Long, Hills & Dales AutoCare Inc, Canton, OH

    Bryan Lagas, Principal, Speedsport Tuning, Danbury, CT

    Key Talking Points
    • Mass merchandising vs. target marketing- why this is important for shop owners
    • Make marketing unique- not your average paper ads
    • Being active in the community in a memorable way. Reinforce your brand.
    • You can’t be everything to everyone 
    • FORD- family, occupation, recreations, dreams
    • Building relationships with the customers that see the value in your business
    • Psychographics- what are your customers involved with? Read? Listen to? Values? Lifestyle? What’s in their backseat? Their network is also your target audience
    • Culture- connecting with customers and building relationships. The quality of the interactions 
    • Who are the 20% of your active customers?
    • “What’s important to me and the customer?” it’s not always about the money
    • The ease of the transaction- your ideal customer that has been with your shop 20 20 years but isn't the demographic of your ideal customer is still your ideal customer. Don’t box yourself in.

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    d92f2645-4898-4d84-bbae-fd7198c37719Thu, 21 Jul 2022 00:15:00 -040033:55falsefull285285Why is understanding the psychographics of your ideal customer so important to your business? Why it is important to understand who your ideal customer is? My panel discusses the importance of building relationships with customers that see the value in your business.    Keyed Up About the Keys to Key with Andrew Sexton [E040] - Automotive Field TheoryKeyed Up About the Keys to Key with Andrew Sexton [E040] - Automotive Field TheoryKeyed Up About the Keys to Key with Andrew Sexton, DLC Key Programming. We are talking about :

    • Key Cutting
    • Immobilizer diagnostics
    • EEPROM

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE

    ]]>    Keyed Up About the Keys to Key with Andrew Sexton, DLC Key Programming. We are talking about :

    • Key Cutting
    • Immobilizer diagnostics
    • EEPROM

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE

    ]]>    8b411184-a98f-4db8-a424-9a352897d06dWed, 20 Jul 2022 00:15:00 -040001:10:03falsebonus    Using Marketing to Attract New Team Members [E005] - The Auto Repair Marketing PodcastUsing Marketing to Attract New Team Members [E005] - The Auto Repair Marketing PodcastONE

    Summary

    It feels like every shop in the country is looking for a new tech or service advisor. There is no silver bullet to hiring, but most shops are so bad at it that it’s easy to get a leg up on your competition. In this episode, we talk about how the same marketing you are doing to attract new clients can also attract new team members. We tell you what you need to be promoting that you’re probably not, and how to build a careers page on your website that will be so much more effective.

    TWO

    Talking Points

    • What we know: 
    • Good techs already have jobs! Are you showing up where they are or are you posting where they’re not going?
    • Pay is not always the most important thing!
    • We don’t know: have you surveyed your team? Why are they staying? What brought them to you? Ask them what they see other shops doing that might attract them there.
    • “Train people well enough so they can leave; treat them well enough so they don’t want to.” Richard Branson
    • Our tech recruitment guide is free on our website!
    • Have you listened to our podcast with Carm? “Social Media Marketing to Technicians” RR 665
    • Your marketing is not just for customers anymore! It’s where future team members learn about your shop and decide if the grass looks greener.
    • What does your marketing say about your company culture?
    • We love what Simard Automotive does when recruiting. They’re in Alaska so they did a campaign showcasing the beauty and reasons to move to Alaska!
    • Pivot your marketing. Showcase company culture, team, community involvement, reviews (customers and employees), respond to reviews
    • Your Careers Page - what you need on it!
    • Video - Patrick Egan at Spark Interactive
    • Pictures showing your company culture (photo gallery)
    • Core Values
    • Employee testimonials
    • Benefits of working at your shop.
    • Do you have A/C?
    • 4 day workweek?
    • What equipment do you have?
    • Do you take your team to training events?
    • THEN the things like salary and benefits.
    • A place for people to apply when you’re not hiring

    THREE

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Instagram - @shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    FOUR

    Lagniappe (Books, Links, Other Podcasts, etc)


    Thanks to our partner RepairPal. Vist on the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    ]]>    ONE

    Summary

    It feels like every shop in the country is looking for a new tech or service advisor. There is no silver bullet to hiring, but most shops are so bad at it that it’s easy to get a leg up on your competition. In this episode, we talk about how the same marketing you are doing to attract new clients can also attract new team members. We tell you what you need to be promoting that you’re probably not, and how to build a careers page on your website that will be so much more effective.

    TWO

    Talking Points

    • What we know: 
    • Good techs already have jobs! Are you showing up where they are or are you posting where they’re not going?
    • Pay is not always the most important thing!
    • We don’t know: have you surveyed your team? Why are they staying? What brought them to you? Ask them what they see other shops doing that might attract them there.
    • “Train people well enough so they can leave; treat them well enough so they don’t want to.” Richard Branson
    • Our tech recruitment guide is free on our website!
    • Have you listened to our podcast with Carm? “Social Media Marketing to Technicians” RR 665
    • Your marketing is not just for customers anymore! It’s where future team members learn about your shop and decide if the grass looks greener.
    • What does your marketing say about your company culture?
    • We love what Simard Automotive does when recruiting. They’re in Alaska so they did a campaign showcasing the beauty and reasons to move to Alaska!
    • Pivot your marketing. Showcase company culture, team, community involvement, reviews (customers and employees), respond to reviews
    • Your Careers Page - what you need on it!
    • Video - Patrick Egan at Spark Interactive
    • Pictures showing your company culture (photo gallery)
    • Core Values
    • Employee testimonials
    • Benefits of working at your shop.
    • Do you have A/C?
    • 4 day workweek?
    • What equipment do you have?
    • Do you take your team to training events?
    • THEN the things like salary and benefits.
    • A place for people to apply when you’re not hiring

    THREE

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Instagram - @shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    FOUR

    Lagniappe (Books, Links, Other Podcasts, etc)


    Thanks to our partner RepairPal. Vist on the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    ]]>    fb69bfe7-1dc3-45de-b75b-1fb50e3862a6Wed, 20 Jul 2022 00:15:00 -040034:37falsebonus    Processes: The Pulse of Your Business – Randy O’Connor [RR 763]Processes: The Pulse of Your Business - Randy O'ConnorHave you ever thought about a few years ago and wished you did something differently? Maybe those few things that seemed impossible to implement weren’t as difficult as you thought.  I’m with Randy O’Connor, Executive Director of Modern Tire Dealer Training and Educator Network. Randy gives an insightful analogy to processes and procedures being the lifeblood of your business. They connect everything. Put the work in and reap the rewards. Randy O'Connor, Executive Director, Modern Tire Dealer Training and Educator Network

    Key Talking Points

    • Mix of business- for every $1 a customer spends on tires, they spend $1 on mechanical labor and $1 on parts.
    • Lessons from COVID- efficiency and productivity. 
    • Lack of annual financial planning- make it a behavior through systems, processes and accountability. 
    • What are your strengths and weaknesses with your systems? Process and procedures are the blood of the system to the muscles which is your behaviors. The employees that are doing the work, are the ones that need to help designing processes.  
    • Where does the money go? What is your net profit percentage?
    • Scoreboards- know and understand the numbers, it has to be within everyone’s control.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    Have you ever thought about a few years ago and wished you did something differently? Maybe those few things that seemed impossible to implement weren’t as difficult as you thought.  I’m with Randy O’Connor, Executive Director of Modern Tire Dealer Training and Educator Network. Randy gives an insightful analogy to processes and procedures being the lifeblood of your business. They connect everything. Put the work in and reap the rewards. Randy O'Connor, Executive Director, Modern Tire Dealer Training and Educator Network

    Key Talking Points

    • Mix of business- for every $1 a customer spends on tires, they spend $1 on mechanical labor and $1 on parts.
    • Lessons from COVID- efficiency and productivity. 
    • Lack of annual financial planning- make it a behavior through systems, processes and accountability. 
    • What are your strengths and weaknesses with your systems? Process and procedures are the blood of the system to the muscles which is your behaviors. The employees that are doing the work, are the ones that need to help designing processes.  
    • Where does the money go? What is your net profit percentage?
    • Scoreboards- know and understand the numbers, it has to be within everyone’s control.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    d4a1ad28-00bf-465e-a67c-38ec3cabb41cTue, 19 Jul 2022 00:15:00 -040033:32falsefull763763Have you ever thought about a few years ago and wished you did something differently? Maybe those few things that seemed impossible to implement weren’t as difficult as you thought. I’m with Randy O’Connor, Executive Director of Modern Tire Dealer Training and Educator Network. Randy gives an insightful analogy to processes and procedures being the lifeblood of your business. They connect everything. Put the work in and reap the rewards. remarkableresults.biz/e763    Production Apprentice Program for Auto Shops [E069] - Chris Cotton Weekly BlitzProduction Apprentice Program for Auto Shops [E069] - Chris Cotton Weekly BlitzProduction Apprentice Program for Auto Shops

    AutoLeap Link: https://bit.ly/3n5qW2M

    Why a Production Apprentice….

    1. We have to start somewhere and change the stigma etc….of just a lube tech

    2. We have to get these folks in a production mindset

    3. We have to make sure that our current producers are producing and the best way to do that is to eliminate the stops and starts that make them unproductive.

    4. One of the top two reasons why people leave when asked on exit interviews is because they didn’t receive the training they thought they were going to get or they didn’t understand what their future looked like.

    Production Apprentice Daily Tasks:

    • Make sure that everyone is set up for success every day.
    • Walk in with a positive Can-Do attitude! We have no place for Can’t-Do’s in our business.
    • Make sure to pull out all vehicles not needed in the shop.
    • Make sure that your area is cleaned and ready to go.
    • Check-in with the supervisor to see what is pressing and important and what direction you should move first. What is your daily schedule?
    • Check with the supervisor for the To Do List for the day.
    • To end the day make sure the shop is clean and ready for the following day.

    ]]>    Production Apprentice Program for Auto Shops

    AutoLeap Link: https://bit.ly/3n5qW2M

    Why a Production Apprentice….

    1. We have to start somewhere and change the stigma etc….of just a lube tech

    2. We have to get these folks in a production mindset

    3. We have to make sure that our current producers are producing and the best way to do that is to eliminate the stops and starts that make them unproductive.

    4. One of the top two reasons why people leave when asked on exit interviews is because they didn’t receive the training they thought they were going to get or they didn’t understand what their future looked like.

    Production Apprentice Daily Tasks:

    • Make sure that everyone is set up for success every day.
    • Walk in with a positive Can-Do attitude! We have no place for Can’t-Do’s in our business.
    • Make sure to pull out all vehicles not needed in the shop.
    • Make sure that your area is cleaned and ready to go.
    • Check-in with the supervisor to see what is pressing and important and what direction you should move first. What is your daily schedule?
    • Check with the supervisor for the To Do List for the day.
    • To end the day make sure the shop is clean and ready for the following day.

    ]]>    10530ea6-9f15-4366-91e1-bc30d44f0b1eMon, 18 Jul 2022 00:15:00 -040020:01falsebonus    Details Matter to Your Customers and Employees – Dale Warmuth [AW 114]Details Matter to Your Customers and Employees - Dale WarmuthWatch the Episode on YouTube

    Dale Warmuth, Leon’s Car Care Center, Eureka, CA. Dale's previous episodes HERE

    Key Talking Points

    • Detail  the process of servicing a customer’s vehicle- cleanliness, maintenance to paint, parking lot and landscaping, customer restrooms, etc 
    • 3rd generation succession planning- weekly meetings
    • Maintain the shop, maintain a safe environment
    • Team poster in customers' lobby, Dale’s wife cooks 30 dozen cookies a week for customers and employees
    • 16 bay shop
    • Maintaining openness and taking photos and texting that to customers, reminding customers about the technicalities of their car.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch the Episode on YouTube

    Dale Warmuth, Leon’s Car Care Center, Eureka, CA. Dale's previous episodes HERE

    Key Talking Points

    • Detail  the process of servicing a customer’s vehicle- cleanliness, maintenance to paint, parking lot and landscaping, customer restrooms, etc 
    • 3rd generation succession planning- weekly meetings
    • Maintain the shop, maintain a safe environment
    • Team poster in customers' lobby, Dale’s wife cooks 30 dozen cookies a week for customers and employees
    • 16 bay shop
    • Maintaining openness and taking photos and texting that to customers, reminding customers about the technicalities of their car.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    9bd3d25e-a375-485c-93d7-a4e97d828559Sat, 16 Jul 2022 00:15:00 -040017:47falsefull114114Guest host and shop tour with Dale Warmuth, Leon's Car Care Center, Eureka, CA. Dale emphasizes attention to detail in your shop environment for your customers and employees. His wife even bakes 30 dozen cookies a week for the shop. remarkableresults.biz/aw114    Update: Training/Future of Hybrids and Ev’s with Craig Van Batenburg [RR 762]Update: Training/Future of Hybrids and Ev's with Craig Van BatenburgI’m sitting with Craig Van Batenburg, CEO of Automotive Career Development Center [ACDC] and a former repair shop owner, with an update on the pulse of the industry and his business. Is it possible ACDC is the last existing brick and mortar building that operates strictly for training technicians Monday-Friday? Take a seat next to me and tune into our lively discussion about everything Hybrid and EV.

    Craig Van Batenburg, AMAM, Automotive Career Development Center [ACDC]. Craig's previous episodes HERE

    Key Talking Points

    • Fixev.com  
    • 30 years in the future- 90%t of the cars are battery electric, repair shops are like a car wash, little preventive maintenance, the car-to-tech ratio is 10,000 cars per tech. There will be fewer techs
    • What new? Expanding facility, New ACDC trainer in Sydney, Australia
    • Getting the right people in place  
    • Shut down for Covid for 18 months- focused on ESP (Education Support Program)
    • Buying Tesla to learn from- Tesla has allowed the aftermarket to get a scan tool
    • New HEV - EV - FCEV eBook that was 5 years in the making. 
    • “Technicians are scientists.” 
    • You have to invest in people
    • Traveling 24/7 is never healthy
    • Craig’s “Break Out Box” was just sold to Harley Davidson Research and Design Center in Arizona
    • New committee- working with the state of Virginia to get high school students trained to fix DC charging stations, 38% of chargers don’t work

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    I’m sitting with Craig Van Batenburg, CEO of Automotive Career Development Center [ACDC] and a former repair shop owner, with an update on the pulse of the industry and his business. Is it possible ACDC is the last existing brick and mortar building that operates strictly for training technicians Monday-Friday? Take a seat next to me and tune into our lively discussion about everything Hybrid and EV.

    Craig Van Batenburg, AMAM, Automotive Career Development Center [ACDC]. Craig's previous episodes HERE

    Key Talking Points

    • Fixev.com  
    • 30 years in the future- 90%t of the cars are battery electric, repair shops are like a car wash, little preventive maintenance, the car-to-tech ratio is 10,000 cars per tech. There will be fewer techs
    • What new? Expanding facility, New ACDC trainer in Sydney, Australia
    • Getting the right people in place  
    • Shut down for Covid for 18 months- focused on ESP (Education Support Program)
    • Buying Tesla to learn from- Tesla has allowed the aftermarket to get a scan tool
    • New HEV - EV - FCEV eBook that was 5 years in the making. 
    • “Technicians are scientists.” 
    • You have to invest in people
    • Traveling 24/7 is never healthy
    • Craig’s “Break Out Box” was just sold to Harley Davidson Research and Design Center in Arizona
    • New committee- working with the state of Virginia to get high school students trained to fix DC charging stations, 38% of chargers don’t work

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    e4066af3-1f3b-4389-b1a0-ba6630e87bfbFri, 15 Jul 2022 00:15:00 -040038:40falsefull762762I’m sitting with Craig Van Batenburg, CEO of Automotive Career Development Center [ACDC] and a former repair shop owner, with an update on the pulse of the industry and his business. Is it possible ACDC is the last existing brick and mortar building that operates strictly for training technicians Monday-Friday? Take a seat next to me and tune into our lively discussion as it relates to everything Hybrid and EV. remarkableresults.biz/e762    Tax Planning [E022] - Business By The NumbersTax Planning [E022] - Business By The NumbersTax Planning

    This week Hunt discusses the importance of tax planning and some tips to save you money.

    • When should I start tax planning and how often should you update this?

    • Do I have to make estimated tax payments?

    • What are the best ways to save taxes?

    • What are some common mistakes or bad ideas when trying to minimize taxes?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Tax Planning

    This week Hunt discusses the importance of tax planning and some tips to save you money.

    • When should I start tax planning and how often should you update this?

    • Do I have to make estimated tax payments?

    • What are the best ways to save taxes?

    • What are some common mistakes or bad ideas when trying to minimize taxes?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    09d7fefb-a823-49c3-9a5c-3550f66ed267Thu, 14 Jul 2022 00:15:00 -040039:12falsebonus    Are You Selling Customer Experience or Price? [THA 284]Are You Selling Customer Experience or Price?Price, price, price…our lives seem tied to it. And when it comes to customers, sometimes the price is the only question they feel they can ask. Instead of chalking them up as ‘price shoppers,’ are you using it as an opportunity to build a relationship and educate them on the value of your services? Many struggle with this. My panel discusses ways to make price irrelevant. Stay tuned and shift your perspective on price. Watch the Episode on YouTube

    Rob Choisser, Choisser Automotive Services, Davidsonville, MD. Listen to Rob's previous episodes HERE

    Jim Hayes, General Manager of Pacific Motor Service, CA, Listen to Jim’s previous episodes HERE

    Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE.

    Key Talking Points
    • “Who is running this ship?” Is it the customer or is it you? Your answer to this question may just be the most important lesson you’ll ever learn as a shop owner. 
    • We are the experts” Customers will be taken care of at a high level
    • Experience- providing the feel of the hospitality industry. “…exceed the expectations of every guest, every time.” –Pebble Beach Mission 
    • The consumer is a price checker, the customer understands the value of repair, and clients leave credit cards and keys
    • Never compromise trust and integrity by diverting your processes and procedures
    • Are you mentoring your customers that build trust?
    • Why can doing /not doing these promote loss vs gain? People often avoid the potential of losing more than they pursue the hope of gaining.
    • What are the desired outcomes of owning a vehicle? Sell these – They are PRICELESS. When a customer loses one of their desired outcomes they come to you. Freedom, Efficiency, Excitement, Recognition, Safety, Utility, Exploration

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    Price, price, price…our lives seem tied to it. And when it comes to customers, sometimes the price is the only question they feel they can ask. Instead of chalking them up as ‘price shoppers,’ are you using it as an opportunity to build a relationship and educate them on the value of your services? Many struggle with this. My panel discusses ways to make price irrelevant. Stay tuned and shift your perspective on price. Watch the Episode on YouTube

    Rob Choisser, Choisser Automotive Services, Davidsonville, MD. Listen to Rob's previous episodes HERE

    Jim Hayes, General Manager of Pacific Motor Service, CA, Listen to Jim’s previous episodes HERE

    Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE.

    Key Talking Points
    • “Who is running this ship?” Is it the customer or is it you? Your answer to this question may just be the most important lesson you’ll ever learn as a shop owner. 
    • We are the experts” Customers will be taken care of at a high level
    • Experience- providing the feel of the hospitality industry. “…exceed the expectations of every guest, every time.” –Pebble Beach Mission 
    • The consumer is a price checker, the customer understands the value of repair, and clients leave credit cards and keys
    • Never compromise trust and integrity by diverting your processes and procedures
    • Are you mentoring your customers that build trust?
    • Why can doing /not doing these promote loss vs gain? People often avoid the potential of losing more than they pursue the hope of gaining.
    • What are the desired outcomes of owning a vehicle? Sell these – They are PRICELESS. When a customer loses one of their desired outcomes they come to you. Freedom, Efficiency, Excitement, Recognition, Safety, Utility, Exploration

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    5e89119e-d4a5-437a-9573-1d63d898e8c0Thu, 14 Jul 2022 00:15:00 -040042:57falsefull284284Price, price, price…our lives seem tied to it. And when it comes to customers, sometimes the price is the only question they feel they can ask. Instead of chalking them up as ‘price shoppers,’ are you using it as an opportunity to build a relationship and educate them on the value of your services? Many struggle with this. My panel discusses ways to make price irrelevant. Stay tuned and shift your perspective on price. remarkableresults.biz/a284    Technicians Communicating With Clients [E039] - Automotive Field TheoryTechnicians Communicating With Clients [E039] - Automotive Field TheoryTechnicians Communicating With Clients

    Clients provide us with our livelihoods

    Our image

    Know, Like, and Trust

    Appreciate and respect clients

    The show is sponsored by NAPA Auto Care napaautocare.com


    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Technicians Communicating With Clients

    Clients provide us with our livelihoods

    Our image

    Know, Like, and Trust

    Appreciate and respect clients

    The show is sponsored by NAPA Auto Care napaautocare.com


    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    51266893-1052-46b3-ae13-2d5dd5bc3705Wed, 13 Jul 2022 00:15:00 -040022:32falsebonus    Does Your Community REALLY Know You? [E004] - The Auto Repair Marketing PodcastDoes Your Community REALLY Know You? [E004] - The Auto Repair Marketing PodcastSummary

    The question was posed to a group of panelists, “As an auto repair shop that hasn’t been doing any marketing, where do I start?” There are a lot of different ways to answer this question, but we look back at how we started marketing our own shop and had great success. Not all marketing looks like what we tend to think of with websites, digital ads, direct mail, etc. The most effective marketing we’ve ever done was face-to-face, and some of the most successful shops still attribute their success to tactics like the ones we talk about in this episode.

    TWO

    Talking Points

    • “As an auto repair shop that hasn’t been doing any marketing, where do I start?”
    • Blog: Is That Really Marketing?
    • Businesspeople are the ultimate referrers
    • BNI Groups
    • What is BNI?
    • Overview of the meeting format
    • BNI specific to auto repair
    • Chambers of Commerce
    • “I joined the chamber and never got anything from it”
    • Chamber breakfast, Leads for Lunch, BAH
    • Committees
    • Hosting events at your shop
    • BNI
    • Chamber events
    • Car care clinics
    • Merit badge workshops
    • Katrina drive
    • Halloween “Trunk-or-Treat”
    • Car shows
    • Mevert Automotive’s Customer Appreciation Mevert Vacation Open House
    • Who manages all of this?
    • Future podcast episode “Should your shop have a dedicated marketing director?”

    THREE

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Instagram - @shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    FOUR

    Lagniappe (Books, Links, Other Podcasts, etc)


    Thanks to our partner RepairPal. Vist on the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    ]]>    Summary

    The question was posed to a group of panelists, “As an auto repair shop that hasn’t been doing any marketing, where do I start?” There are a lot of different ways to answer this question, but we look back at how we started marketing our own shop and had great success. Not all marketing looks like what we tend to think of with websites, digital ads, direct mail, etc. The most effective marketing we’ve ever done was face-to-face, and some of the most successful shops still attribute their success to tactics like the ones we talk about in this episode.

    TWO

    Talking Points

    • “As an auto repair shop that hasn’t been doing any marketing, where do I start?”
    • Blog: Is That Really Marketing?
    • Businesspeople are the ultimate referrers
    • BNI Groups
    • What is BNI?
    • Overview of the meeting format
    • BNI specific to auto repair
    • Chambers of Commerce
    • “I joined the chamber and never got anything from it”
    • Chamber breakfast, Leads for Lunch, BAH
    • Committees
    • Hosting events at your shop
    • BNI
    • Chamber events
    • Car care clinics
    • Merit badge workshops
    • Katrina drive
    • Halloween “Trunk-or-Treat”
    • Car shows
    • Mevert Automotive’s Customer Appreciation Mevert Vacation Open House
    • Who manages all of this?
    • Future podcast episode “Should your shop have a dedicated marketing director?”

    THREE

    How To Get In Touch

    Group - Auto Repair Marketing Mastermind

    Website - shopmarketingpros.com 

    Facebook - facebook.com/shopmarketingpros 

    Instagram - @shopmarketingpros 

    Get the Book - shopmarketingpros.com/book

    FOUR

    Lagniappe (Books, Links, Other Podcasts, etc)


    Thanks to our partner RepairPal. Vist on the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Meet us at the many industry events throughout the year.

    ]]>    853f25c8-2f4d-4692-85c8-a558d1779d78Wed, 13 Jul 2022 00:15:00 -040041:17falsebonus    The New ADAS L4 ASE Certification – Shepanek, Haugh, and Perkins [RR 761]New ADAS L4 ASE Certification - Shepanek, Haugh, and PerkinsHave you heard about the new ASE L4 ADAS Certification? This test has been in development since January 2020 with the help of industry experts. My guests Matt Shepanek, Matt Haugh, and Keith Perkins say the certification is going to be a major differentiating factor when hiring technicians. We all know the best technicians are the ones constantly learning and training. Stick around for an inside look into the test development and tips on how to pass the test.

    Matt Shepanek, VP, Credential Testing Programs, National Institute for Automotive Service Excellence (ASE)

    Matt Haugh, Director, Light Vehicle Test Development, National Institute for Automotive Service Excellence (ASE)


    Keith Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Listen to Keith’s previous episode HERE

    Key Talking Points



    • Why do we need a test for ADAS?


    • Test developed over a two year period with industry subject matter experts from OEMs, trucking industry, collision and independent repair shops that diagnose repair and calibrate ADAS systems.


    • Test launched as a double length test so ASE can gather statistics on the questions.  Technicians that take the test now will receive a “certificate of completion” and then receive their actual score in the fall once we determine the pass score.


    • The ADAS Specialist Test has been in development since January 2020. The test was launched on May 17th, 2022. The test-launched as a double-length test so that we can gather statistics on the question and determine the passing score for the test. 


    • Late May 2022 – Late Summer 2022: L4 tests will have 80 questions and will have a 3-hour time limit.  Technicians taking the test during this window will receive a “notice of completion” and their L4 test result in myASE will show "Score Pending." In early fall 2022, they will receive an email informing them that the results have been posted to their myASE account. At that time, score reports can be obtained through their myASE account.


    • Fall 2022 and later: The regular L4 test will have 50 questions and will have a 2-hour time limit. L4 test takers will receive a pass/fail score report at the test center and/or through their myASE account. There is a $34 registration fee plus a $100 Advanced Level test fee. To register for the regular L4 test, technicians must have passed the Automotive series A6: Electrical/Electronic Systems certification test or the Collision series B5: Mechanical & Electrical Components certification test. 


    • To become ASE L4 certified, technicians must pass the L4 test and provide evidence of THREE years of relevant, hands-on working experience (or an approved equivalent combination of formal training and hands-on working experience). Technicians can take the L4 test before they have the required experience, but they will not receive a certificate until they have submitted proof of work experience. 


    • The L4 test includes an Advanced Driver Assistance Systems Composite Vehicle Reference document. This document will be available as an electronic pop-up document during the test.


    • The Composite Vehicle Reference document features descriptions of systems, components, calibration procedures, and wiring schematics. 


    • 50% of the questions will be generic, and 50% of the questions will be based on the Composite Vehicle. The Composite Vehicle Reference document must be used to answer these questions. Prior to taking the test, technicians should take the time to become familiar with the layout, systems, charts, procedures, and schematics in the Composite Vehicle Reference document. A copy of the document can be downloaded from https://ase.com/ase-study-guides. 


    • In addition to the Composite Vehicle document, the ASE L4 Study Guide contains test specifications, a task list, sample questions, and additional training resources. Visit https://ase.com/ase-study-guides for more information.


    • Technicians really have to be aware of what's on the car and aware of the different services, and considerations that might be included, touching different systems on a car.


    Connect with the Podcast:


    Aftermarket Radio NetworkSubscribe on YouTube


    Visit us on the Web


    Follow on Facebook


    Become an Insider


    Buy me a coffee


    Important Books


    Check out today's partner:



    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    Have you heard about the new ASE L4 ADAS Certification? This test has been in development since January 2020 with the help of industry experts. My guests Matt Shepanek, Matt Haugh, and Keith Perkins say the certification is going to be a major differentiating factor when hiring technicians. We all know the best technicians are the ones constantly learning and training. Stick around for an inside look into the test development and tips on how to pass the test.

    Matt Shepanek, VP, Credential Testing Programs, National Institute for Automotive Service Excellence (ASE)

    Matt Haugh, Director, Light Vehicle Test Development, National Institute for Automotive Service Excellence (ASE)


    Keith Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Listen to Keith’s previous episode HERE

    Key Talking Points



    • Why do we need a test for ADAS?


    • Test developed over a two year period with industry subject matter experts from OEMs, trucking industry, collision and independent repair shops that diagnose repair and calibrate ADAS systems.


    • Test launched as a double length test so ASE can gather statistics on the questions.  Technicians that take the test now will receive a “certificate of completion” and then receive their actual score in the fall once we determine the pass score.


    • The ADAS Specialist Test has been in development since January 2020. The test was launched on May 17th, 2022. The test-launched as a double-length test so that we can gather statistics on the question and determine the passing score for the test. 


    • Late May 2022 – Late Summer 2022: L4 tests will have 80 questions and will have a 3-hour time limit.  Technicians taking the test during this window will receive a “notice of completion” and their L4 test result in myASE will show "Score Pending." In early fall 2022, they will receive an email informing them that the results have been posted to their myASE account. At that time, score reports can be obtained through their myASE account.


    • Fall 2022 and later: The regular L4 test will have 50 questions and will have a 2-hour time limit. L4 test takers will receive a pass/fail score report at the test center and/or through their myASE account. There is a $34 registration fee plus a $100 Advanced Level test fee. To register for the regular L4 test, technicians must have passed the Automotive series A6: Electrical/Electronic Systems certification test or the Collision series B5: Mechanical & Electrical Components certification test. 


    • To become ASE L4 certified, technicians must pass the L4 test and provide evidence of THREE years of relevant, hands-on working experience (or an approved equivalent combination of formal training and hands-on working experience). Technicians can take the L4 test before they have the required experience, but they will not receive a certificate until they have submitted proof of work experience. 


    • The L4 test includes an Advanced Driver Assistance Systems Composite Vehicle Reference document. This document will be available as an electronic pop-up document during the test.


    • The Composite Vehicle Reference document features descriptions of systems, components, calibration procedures, and wiring schematics. 


    • 50% of the questions will be generic, and 50% of the questions will be based on the Composite Vehicle. The Composite Vehicle Reference document must be used to answer these questions. Prior to taking the test, technicians should take the time to become familiar with the layout, systems, charts, procedures, and schematics in the Composite Vehicle Reference document. A copy of the document can be downloaded from https://ase.com/ase-study-guides. 


    • In addition to the Composite Vehicle document, the ASE L4 Study Guide contains test specifications, a task list, sample questions, and additional training resources. Visit https://ase.com/ase-study-guides for more information.


    • Technicians really have to be aware of what's on the car and aware of the different services, and considerations that might be included, touching different systems on a car.


    Connect with the Podcast:


    Aftermarket Radio NetworkSubscribe on YouTube


    Visit us on the Web


    Follow on Facebook


    Become an Insider


    Buy me a coffee


    Important Books


    Check out today's partner:



    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    e345bb4f-69c8-4c2a-9876-27af8fe47ef9Tue, 12 Jul 2022 00:15:00 -040038:19falsefull761761Have you heard about the new ASE L4 ADAS Certification? This test has been in development since January 2020 with the help of industry experts. My guests Matt Shepanek, Matt Haugh, and Keith Perkins say the certification is going to be a major differentiating factor when hiring technicians. We all know the best technicians are the ones constantly learning and training. Stick around for an inside look into the test development and tips on how to pass the test. remarkableresults.biz/e761    Leadership Gold - The Best Leaders are Listeners [E068] - Chris Cotton Weekly BlitzLeadership Gold - The Best Leaders are Listeners [E068] - Chris Cotton Weekly BlitzLeadership Gold - The Best Leaders are Listeners

    AutoLeap Link: https://bit.ly/3n5qW2M

    The Best Leaders Are Listeners

    Why Listeners Are More Effective Leaders

    1. Understanding People Precedes Leading Them

    2. Listening Is The Best Way to Learn

    3. Listening Can Keep Problems from Escalating

    4. Listening Establishes Trust

    5. Listening Can Improve the Organization

    Application Exercises:

    1. Give Yourself A Listening Audit

    2. Who Doesn't Feel Listened to?

    3. What people have you neglected to seek out?


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    Leadership Gold - The Best Leaders are Listeners

    AutoLeap Link: https://bit.ly/3n5qW2M

    The Best Leaders Are Listeners

    Why Listeners Are More Effective Leaders

    1. Understanding People Precedes Leading Them

    2. Listening Is The Best Way to Learn

    3. Listening Can Keep Problems from Escalating

    4. Listening Establishes Trust

    5. Listening Can Improve the Organization

    Application Exercises:

    1. Give Yourself A Listening Audit

    2. Who Doesn't Feel Listened to?

    3. What people have you neglected to seek out?


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    5d3fb89e-0608-4503-9a29-d7c503e72d99Mon, 11 Jul 2022 00:15:00 -040019:12falsebonus    Growing Pains with Jim Shukys [AW 113]Growing Pains with Jim ShukysWatch the Episode on YouTube

    Jim Shukys, JimyZ Automotive, Streetsboro, OH. Jim's previous episodes HERE

    Key Talking Points

    • Has been in business 22 years
    • Unprecedented growing pains- need stronger processes to be more efficient with the elevated business. Room for improvement.
    • Training his replacement and setting his business up for succession

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch the Episode on YouTube

    Jim Shukys, JimyZ Automotive, Streetsboro, OH. Jim's previous episodes HERE

    Key Talking Points

    • Has been in business 22 years
    • Unprecedented growing pains- need stronger processes to be more efficient with the elevated business. Room for improvement.
    • Training his replacement and setting his business up for succession

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    77c582d3-c594-4bc1-a123-82fba09b0850Sat, 09 Jul 2022 00:15:00 -040018:07falsefull113113Guest host and shop tour with Jim Shukys, JimyZ Automotive, Streetsboro, OH. Jim is managing unprecedented growing pains. He is also training his successor with a 5 and 10 year tentative plan. remarkableresults.biz/aw113    How To Build Relationships with Students and Schools [RR 760]How To Build Relationships with Students and SchoolsHow many schools have you visited recently? What is your relationship like with the teachers, and school counselors? Have you hosted a shadow day at your shop for students? If your answer is no to any of these questions, answer this one: what is stopping you? Thomas Edison once said, “Opportunity is missed by most people because it is dressed in overalls and looks like work.” Don't miss this opportunity to get involved with your schools and community and properly represent this industry to our younger generation.

    Bill Snow, VP of Franchise Development and Operations, Rad Air, Andy Fiffick, CEO Rad Air, 10-locations, franchise

    Key Talking Points

    • Get your energy by talking with students about our industry
    • Is an undergrad degree considered worthless in today’s world?
    • How has this paid off? Andres Hobbs is on track to be a master technician before 25 years old. Matt Harbert started as an apprentice program at Bill’s from a school, started as work-study then was hired to join their apprentice program. Corporation knocked on Matt’s door to hire him, and he left and came back 9 months later. He didn't enjoy the culture at the corporate level. 
    • Identify the school around you- research the contacts (teachers/principles/school counselor), reach out with what you can offer (perspective in the classroom, mock interviews, host shadow day etc), and reach out to the chambers, consistency is the key
    • “Opportunity is missed by most people because it is dressed in overalls and looks like work” Thomas Edison 
    • Invest the time and receive the reward
    • Talk about what you can do to engage with your students, your staff, and your administrators.
    • Be authentic, be genuine, be supportive, be open-minded, and help that young man or woman understand the benefits of being part of our awesome industry

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    How many schools have you visited recently? What is your relationship like with the teachers, and school counselors? Have you hosted a shadow day at your shop for students? If your answer is no to any of these questions, answer this one: what is stopping you? Thomas Edison once said, “Opportunity is missed by most people because it is dressed in overalls and looks like work.” Don't miss this opportunity to get involved with your schools and community and properly represent this industry to our younger generation.

    Bill Snow, VP of Franchise Development and Operations, Rad Air, Andy Fiffick, CEO Rad Air, 10-locations, franchise

    Key Talking Points

    • Get your energy by talking with students about our industry
    • Is an undergrad degree considered worthless in today’s world?
    • How has this paid off? Andres Hobbs is on track to be a master technician before 25 years old. Matt Harbert started as an apprentice program at Bill’s from a school, started as work-study then was hired to join their apprentice program. Corporation knocked on Matt’s door to hire him, and he left and came back 9 months later. He didn't enjoy the culture at the corporate level. 
    • Identify the school around you- research the contacts (teachers/principles/school counselor), reach out with what you can offer (perspective in the classroom, mock interviews, host shadow day etc), and reach out to the chambers, consistency is the key
    • “Opportunity is missed by most people because it is dressed in overalls and looks like work” Thomas Edison 
    • Invest the time and receive the reward
    • Talk about what you can do to engage with your students, your staff, and your administrators.
    • Be authentic, be genuine, be supportive, be open-minded, and help that young man or woman understand the benefits of being part of our awesome industry

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    5f9b7b6a-e63b-48a6-91fa-4e2a0905c0b7Fri, 08 Jul 2022 00:15:00 -040033:48falsefull760760How many schools have you visited recently? What is your relationship like with the teachers, and school counselors? Have you hosted a shadow day at your shop for students? If your answer is no to any of these questions, answer this one: what is stopping you? Thomas Edison once said, “Opportunity is missed by most people because it is dressed in overalls and looks like work.” Dont miss this opportunity to get involved with your schools and community and properly represent this industry to our younger generation. remarkableresults.biz/e760    Handling Big Purchases [E021] - Business By The NumbersHandling Big Purchases [E021] - Business By The NumbersHandling Big Purchases

    This week Hunt discusses the different ways to finance large purposes and how that changes the tax treatment?

    • Should I buy or lease my equipment and does that affect my taxes?

    • How are different kinds of leases taxed?

    • What kind of car will get me the most tax savings?

    • What kind of improvements to my real estate am I allowed to write the entire amount off?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online: www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Handling Big Purchases

    This week Hunt discusses the different ways to finance large purposes and how that changes the tax treatment?

    • Should I buy or lease my equipment and does that affect my taxes?

    • How are different kinds of leases taxed?

    • What kind of car will get me the most tax savings?

    • What kind of improvements to my real estate am I allowed to write the entire amount off?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online: www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    524425fa-fb5b-4e86-98f5-f0878ea24f47Thu, 07 Jul 2022 00:15:00 -040030:02falsebonus    The Extreme Value of a ‘SWOT’ for your Business [THA 283]The Extreme Value of a 'SWOT' for your BusinessHow often are you checking on the overall health of your business with your team members involved? Are you identifying and working on the strengths, weaknesses, opportunities, and threats, known as SWOT? How do you start a SWOT analysis? What are the benefits? How do you find your blindspots? Does knowing your SWOT give you a competitive advantage? My panel takes a deep dive into the value of SWOT and shares their own experiences. Watch the Episode on YouTube Brian Bates, Eagle Automotive Service, Littleton, CO, 9 locations. Brian's previous episodes HERE Michael Smith, Managing Partner, Herzberg Smith and Co, Michael Smith's previous episodes HERE Bill Van Hoose, General Manager, Eagle Automotive Service, Littleton, CO, 5 locations Key Talking Points
    • SWOT Analysis is just one component of a comprehensive approach to continuously reassessing and improving a company's structure, performance & results over time. SWOT is Step #1 in a 5-step value building cycle - As-Is discovery, To-Be future, gap analysis, gap closure, and begin again.
    • Strengths & Weaknesses are INTERNALLY-focused and  Opportunities & Threats are EXTERNALLY-focused.
    • Path to Mastery - Achieving mastery requires continuous assessment & development; SWOT plays a crucial role
    • A comprehensive (breadth) SWOT analysis examines ALL value-levers & business functions.
    • A deep-dive (depth) SWOT analysis includes an alignment-assessment for each lever & function, from vision down through deliverables & success metrics.
    • People do business with people
    • Consider doing a SWOT post Covid
    • Starting- pick 1 problem area first, you will uncover other problem areas naturally. Remove your arrogance during the process. Add humility. Ensure your team is aligned with your culture, business and SWOT. It is a collaborative effort to improve, you are not assigning blame.
    • Implementing SWOT with a qualified moderator to dig deep, unveil blindspots and ask the hard questions
    • “What’s your legacy? What is your exit strategy?” Have the end in mind. What is your value proposition?

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    How often are you checking on the overall health of your business with your team members involved? Are you identifying and working on the strengths, weaknesses, opportunities, and threats, known as SWOT? How do you start a SWOT analysis? What are the benefits? How do you find your blindspots? Does knowing your SWOT give you a competitive advantage? My panel takes a deep dive into the value of SWOT and shares their own experiences. Watch the Episode on YouTube Brian Bates, Eagle Automotive Service, Littleton, CO, 9 locations. Brian's previous episodes HERE Michael Smith, Managing Partner, Herzberg Smith and Co, Michael Smith's previous episodes HERE Bill Van Hoose, General Manager, Eagle Automotive Service, Littleton, CO, 5 locations Key Talking Points
    • SWOT Analysis is just one component of a comprehensive approach to continuously reassessing and improving a company's structure, performance & results over time. SWOT is Step #1 in a 5-step value building cycle - As-Is discovery, To-Be future, gap analysis, gap closure, and begin again.
    • Strengths & Weaknesses are INTERNALLY-focused and  Opportunities & Threats are EXTERNALLY-focused.
    • Path to Mastery - Achieving mastery requires continuous assessment & development; SWOT plays a crucial role
    • A comprehensive (breadth) SWOT analysis examines ALL value-levers & business functions.
    • A deep-dive (depth) SWOT analysis includes an alignment-assessment for each lever & function, from vision down through deliverables & success metrics.
    • People do business with people
    • Consider doing a SWOT post Covid
    • Starting- pick 1 problem area first, you will uncover other problem areas naturally. Remove your arrogance during the process. Add humility. Ensure your team is aligned with your culture, business and SWOT. It is a collaborative effort to improve, you are not assigning blame.
    • Implementing SWOT with a qualified moderator to dig deep, unveil blindspots and ask the hard questions
    • “What’s your legacy? What is your exit strategy?” Have the end in mind. What is your value proposition?

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    788c9fa2-9980-41a5-b1cd-97e964e8ce42Thu, 07 Jul 2022 00:15:00 -040046:28falsefull283283How often are you checking on the overall health of your business with your team members involved? Are you identifying and working on the strengths, weaknesses, opportunities, and threats, known as SWOT? How do you start a SWOT analysis? What are the benefits? How do you find your blindspots? Does knowing your SWOT give you a competitive advantage? My panel takes a deep dive into the value of SWOT and shares their own experiences. remarkableresults.biz/a283    Economics with Dr. Joshua Rosenbloom [E038] - Automotive Field TheoryEconomics with Dr. Joshua Rosenbloom [E038] - Automotive Field TheoryEconomics with Dr. Joshua Rosenbloom

    • What kind of service are we
    • What competitive market are we in
    • What are the advantages of knowing
    • Use of game theory to predict outcomes

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Economics with Dr. Joshua Rosenbloom

    • What kind of service are we
    • What competitive market are we in
    • What are the advantages of knowing
    • Use of game theory to predict outcomes

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    b9d507f9-980b-496a-b7a5-25d51df49ac8Wed, 06 Jul 2022 00:15:00 -040056:29falsebonus    A Collective Think Tank - Marconi - Murphy - Morrill [RR 759]A Collective Think Tank - Marconi - Murphy - MorrillNothing beats live in-person industry events. There is power in the collaborative minds from around the country in one room. The podcast attended the 2022 Elite Invitational in San Diego and we recorded some incredible stories with essential aftermarket voices. At the end of the conference, I had the idea to grab Jim Murphy, Gene Morrill, and Joe Marconi for a recap of the event and their perspectives on our industry. Keep listening, you have the best seat in the house right next to these 3 aftermarket icons.

    Gene Morrill, Certified Automotive in Glendora, CA. Business Development Coach with Elite Top Shop 360, Elite Worldwide. Gene’s previous episodes HERE


    Joe Marconi, Executive Council Member, Elite Worldwide. Joe’s Episodes HERE.


    Jim Murphy, Pro Service Leader, Elite Pro Service Program, Elite Worldwide. Jim's previous episodes HEREKey Talking Points



    • Guiding, not telling what to do


    • Takeaways- more young people attending, non Elite clients attending, finding your ideal customer (the 20%), customer base still referring to technicians as ‘mechanics’


    • The Bob Cooper Experience- presence and ethics


    • Implementation is the key to acquiring knowledge


    • Changing demographic with customers and employees


    • Movement of shop owners coming from different careers


    • Always move forward, be inspired, attend training, be focused on your employees, empower your employees to create customer experiences, brainstorm opportunities


    Connect with the Podcast:


    Aftermarket Radio NetworkSubscribe on YouTube


    Visit us on the Web


    Follow on Facebook


    Become an Insider


    Buy me a coffee


    Important Books


    Check out today's partner:



    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    Nothing beats live in-person industry events. There is power in the collaborative minds from around the country in one room. The podcast attended the 2022 Elite Invitational in San Diego and we recorded some incredible stories with essential aftermarket voices. At the end of the conference, I had the idea to grab Jim Murphy, Gene Morrill, and Joe Marconi for a recap of the event and their perspectives on our industry. Keep listening, you have the best seat in the house right next to these 3 aftermarket icons.

    Gene Morrill, Certified Automotive in Glendora, CA. Business Development Coach with Elite Top Shop 360, Elite Worldwide. Gene’s previous episodes HERE


    Joe Marconi, Executive Council Member, Elite Worldwide. Joe’s Episodes HERE.


    Jim Murphy, Pro Service Leader, Elite Pro Service Program, Elite Worldwide. Jim's previous episodes HEREKey Talking Points



    • Guiding, not telling what to do


    • Takeaways- more young people attending, non Elite clients attending, finding your ideal customer (the 20%), customer base still referring to technicians as ‘mechanics’


    • The Bob Cooper Experience- presence and ethics


    • Implementation is the key to acquiring knowledge


    • Changing demographic with customers and employees


    • Movement of shop owners coming from different careers


    • Always move forward, be inspired, attend training, be focused on your employees, empower your employees to create customer experiences, brainstorm opportunities


    Connect with the Podcast:


    Aftermarket Radio NetworkSubscribe on YouTube


    Visit us on the Web


    Follow on Facebook


    Become an Insider


    Buy me a coffee


    Important Books


    Check out today's partner:



    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    019670df-ba80-4a16-a136-1351290bb288Tue, 05 Jul 2022 00:15:00 -040034:39falsefull759759Nothing beats live in-person industry events. There is power in the collaborative minds from around the country in one room. The podcast attended the 2022 Elite Invitational in San Diego and we recorded some incredible stories with essential aftermarket voices. At the end of the conference, I had the idea to grab Jim Murphy, Gene Morrill, and Joe Marconi for a recap of the event and their perspectives on our industry. Keep listening, you have the best seat in the house right next to these 3 aftermarket icons. remarkableresults.biz/e759    Leadership Gold: Follow Your Passion [E067] - Chris Cotton Weekly BlitzLeadership Gold: Follow Your Passion [E067] - Chris Cotton Weekly BlitzAutoLeap Link: https://bit.ly/3n5qW2M

    Follow Your Passion, Creating A Breakthrough, Forget the Money, Follow Your Passion.

    Application Exercise:

    1. What is your true passion?

    2. How much passion do you have for your current work?

    3. How can you follow your passion?

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    AutoLeap Link: https://bit.ly/3n5qW2M

    Follow Your Passion, Creating A Breakthrough, Forget the Money, Follow Your Passion.

    Application Exercise:

    1. What is your true passion?

    2. How much passion do you have for your current work?

    3. How can you follow your passion?

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    6919501d-ff91-4793-9ff3-fd3465a745c8Mon, 04 Jul 2022 00:15:00 -040014:07falsebonus    Keywords in Reviews - Adding Fuel to the Fire [E003] - The Auto Repair Marketing PodcastKeywords in Reviews - Adding Fuel to the Fire [E003] - The Auto Repair Marketing PodcastKeywords in Reviews - Adding Fuel to the Fire

    Using keywords in reviews isn’t exactly a new trick, but a recent experience on a trip to Key West brought this to the top of our minds and resulted in this episode. Listen in to learn a way to make those great reviews you have perform at an even higher level, bringing in people who are searching for auto repair services in ways that you may never think to optimize for.

    Key Talking Points

    • 02:30 - how people search by voice
    • 03:10 - people don’t even have to click into your website anymore
    • 04:28 - Google doesn’t want people to leave Google
    • 05:20 - the story about what happened in Key West
    • 11:00 - how to make this work for your auto repair shop
    • 14:00 - how to get people to use your preferred keywords in reviews
    • 15:25 - it’s not just Google reviews we’re talking about
    • 19:05 - the 4 types of keywords you want in your reviews

    Thanks to our partner RepairPal. Vist on the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Facebook Group: https://www.facebook.com/groups/autorepairmarketingmastermind 

    Meet us at the many industry events throughout the year.

    ]]>    Keywords in Reviews - Adding Fuel to the Fire

    Using keywords in reviews isn’t exactly a new trick, but a recent experience on a trip to Key West brought this to the top of our minds and resulted in this episode. Listen in to learn a way to make those great reviews you have perform at an even higher level, bringing in people who are searching for auto repair services in ways that you may never think to optimize for.

    Key Talking Points

    • 02:30 - how people search by voice
    • 03:10 - people don’t even have to click into your website anymore
    • 04:28 - Google doesn’t want people to leave Google
    • 05:20 - the story about what happened in Key West
    • 11:00 - how to make this work for your auto repair shop
    • 14:00 - how to get people to use your preferred keywords in reviews
    • 15:25 - it’s not just Google reviews we’re talking about
    • 19:05 - the 4 types of keywords you want in your reviews

    Thanks to our partner RepairPal. Vist on the Web HERE

    How to Connect With Kim and Brian

    Email: info@shopmarketingpros.com 

    Shop Marketing Pros Website HERE

    Facebook Group: https://www.facebook.com/groups/autorepairmarketingmastermind 

    Meet us at the many industry events throughout the year.

    ]]>    22dbfe04-cd0e-47e0-a607-627a2eae6403Sun, 03 Jul 2022 00:15:00 -040021:59falsebonus    Kim and Brian Tell Their Story [E002] - The Auto Repair Marketing PodcastKim and Brian Tell Their Story [E002] - The Auto Repair Marketing PodcastKim and Brian Tell Their Story

    The Auto Repair Marketing Podcast hosts, Kim and Brian Walker, have quite the life story of technician and teacher turned shop owners, turned marketers. This episode has very little to do with marketing but serves more as a foundational episode that can be referred back to in future episodes. Listen in to hear a story about a young couple that started with nothing and built a $2M shop only to lose it to a road construction project and eventually filing bankruptcy - then building a thriving marketing agency.

    Thanks to our partner RepairPal. Vist on the Web HERE

    Link to episode 1 with Chris Cotton Here.

    Link to Chris Cottons Episode with Kim and Brian HERE.


    Email Kim: kim@shopmarketingpros.com

    Email Brian: brian@shopmarketingpros.com

    Shop Marketing Pros on the web: HERE

    ]]>    Kim and Brian Tell Their Story

    The Auto Repair Marketing Podcast hosts, Kim and Brian Walker, have quite the life story of technician and teacher turned shop owners, turned marketers. This episode has very little to do with marketing but serves more as a foundational episode that can be referred back to in future episodes. Listen in to hear a story about a young couple that started with nothing and built a $2M shop only to lose it to a road construction project and eventually filing bankruptcy - then building a thriving marketing agency.

    Thanks to our partner RepairPal. Vist on the Web HERE

    Link to episode 1 with Chris Cotton Here.

    Link to Chris Cottons Episode with Kim and Brian HERE.


    Email Kim: kim@shopmarketingpros.com

    Email Brian: brian@shopmarketingpros.com

    Shop Marketing Pros on the web: HERE

    ]]>    8943c520-920e-4638-8d32-868d55f7a03cSat, 02 Jul 2022 00:15:00 -040044:09falsebonus    You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112]You Need an Organizing Board - Discover Why with Jimmy Alauria3A Automotive and Diesel Repair, Phoenix, AZ. Does your shop have individual unicorn employees? Or does it have a team with leaders? Dive into his Organizing Board comprised of 7 divisions.

    Watch the Episode on YouTube

    Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy's previous episodes HERE

    Key Talking Points

    • Are you too consumed looking for a ‘unicorn’ employee?
    • Is there a shortage?
    • Technician surveys- easier to communicate and find new hires. 
    • Techs want to work in an organized shop- you need a structure for each role that can be referenced 
    • When Jimmy took over the shop from his family his ‘unicorn’ left
    • Numbers don't tell a story, they tell trends over time
    • Shop flow chart- a system that works and can be followed
    • Organizing Board from Left to Right- Blue - Executive Division, Gold - Communication Division, Purple - Marketing & Sales Division, Pink - Finance Division, Green - Production Division, Grey - Quality Control Division, Yellow - Public Relations Division. 7 divisions with executives, brings accountability and trust

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    3A Automotive and Diesel Repair, Phoenix, AZ. Does your shop have individual unicorn employees? Or does it have a team with leaders? Dive into his Organizing Board comprised of 7 divisions.

    Watch the Episode on YouTube

    Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy's previous episodes HERE

    Key Talking Points

    • Are you too consumed looking for a ‘unicorn’ employee?
    • Is there a shortage?
    • Technician surveys- easier to communicate and find new hires. 
    • Techs want to work in an organized shop- you need a structure for each role that can be referenced 
    • When Jimmy took over the shop from his family his ‘unicorn’ left
    • Numbers don't tell a story, they tell trends over time
    • Shop flow chart- a system that works and can be followed
    • Organizing Board from Left to Right- Blue - Executive Division, Gold - Communication Division, Purple - Marketing & Sales Division, Pink - Finance Division, Green - Production Division, Grey - Quality Control Division, Yellow - Public Relations Division. 7 divisions with executives, brings accountability and trust

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    996cd643-cc6b-4dae-ab4f-9c550fae8fcdSat, 02 Jul 2022 00:15:00 -040035:13falsefull112112Guest host and shop tour with Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Does your shop have individual unicorn employees? Or does it have a team with leaders? Dive into his Organizing Board comprised of 7 divisions. remarkableresults.biz/aw112    Hijacking The Marriott Boardroom With Chris Cotton [E001] - The Auto Repair Marketing PodcastHijacking The Marriott Boardroom With Chris Cotton [E001] - The Auto Repair Marketing PodcastHijacking The Marriott Boardroom With Chris Cotton

    Chris Cotton of AutoFix Auto Shop Coaching is our guest on this episode of The Auto Repair Marketing Podcast. We were at the Marriott World Center in Orlando Florida for Worldpac’s STX conference where we hijacked the Marriott Boardroom to talk to Chris about the overall state of marketing in the automotive independent aftermarket. We cover so much with Chris, and we hope you’ll listen in to find that one takeaway that will positively impact your bottom line.

    Key Talking Points

    • There is a false sense of security in the industry right now. It’s easy to succeed as a shop in this bull market, but a bear market is coming.
    • Shop owners now have to compete with shops that are owned by business people coming out of the corporate world, or with VC groups buying up shops and running them like well-oiled machines
    • When it comes to your marketing, you need to be on top of your game, you probably need to get help, you need to embrace video, and you need to make your marketing help people get to know, like, and trust you.
    • Sometimes marketing mediums that we perceive to have stopped being effective will make a comeback. You only know this by trying things and measuring the ROI.
    • Some shops stayed full throttle into the pandemic and thrived. Others pulled back and went out of business. You never take your foot off the gas!
    • Focus on the foundational marketing tactics before chasing silver bullets. Once the foundations are rock-solid, then experiment with shiny objects.
    • Most shops market haphazardly without a plan. To get the most out of your marketing, a well-thought-out plan based on a rolling 12 months needs to be in place.

    How to Connect With Chris

    Email: chris@autofixsos.com

    Website: https://autoshopcoaching.com/

    Podcast: https://autoshopcoaching.com/weekly-blitz-podcast-with-chris-cotton/ 

    Thanks to our partner RepairPal. Vist on the Web HERE

    Email Kim: kim@shopmarketingpros.com

    Email Brian: brian@shopmarketingpros.com

    Shop Marketing Pros on the web: HERE

    ]]>    Hijacking The Marriott Boardroom With Chris Cotton

    Chris Cotton of AutoFix Auto Shop Coaching is our guest on this episode of The Auto Repair Marketing Podcast. We were at the Marriott World Center in Orlando Florida for Worldpac’s STX conference where we hijacked the Marriott Boardroom to talk to Chris about the overall state of marketing in the automotive independent aftermarket. We cover so much with Chris, and we hope you’ll listen in to find that one takeaway that will positively impact your bottom line.

    Key Talking Points

    • There is a false sense of security in the industry right now. It’s easy to succeed as a shop in this bull market, but a bear market is coming.
    • Shop owners now have to compete with shops that are owned by business people coming out of the corporate world, or with VC groups buying up shops and running them like well-oiled machines
    • When it comes to your marketing, you need to be on top of your game, you probably need to get help, you need to embrace video, and you need to make your marketing help people get to know, like, and trust you.
    • Sometimes marketing mediums that we perceive to have stopped being effective will make a comeback. You only know this by trying things and measuring the ROI.
    • Some shops stayed full throttle into the pandemic and thrived. Others pulled back and went out of business. You never take your foot off the gas!
    • Focus on the foundational marketing tactics before chasing silver bullets. Once the foundations are rock-solid, then experiment with shiny objects.
    • Most shops market haphazardly without a plan. To get the most out of your marketing, a well-thought-out plan based on a rolling 12 months needs to be in place.

    How to Connect With Chris

    Email: chris@autofixsos.com

    Website: https://autoshopcoaching.com/

    Podcast: https://autoshopcoaching.com/weekly-blitz-podcast-with-chris-cotton/ 

    Thanks to our partner RepairPal. Vist on the Web HERE

    Email Kim: kim@shopmarketingpros.com

    Email Brian: brian@shopmarketingpros.com

    Shop Marketing Pros on the web: HERE

    ]]>    f81442a9-157c-4c11-b23e-47dde523385eFri, 01 Jul 2022 00:15:00 -040041:21falsebonus    Do You Have a 40% Close Rate For Pre Scheduled Appointments? Brett Beachler [RR 758]Do You Have a 40% Close Rate For Pre Scheduled Appointments? Brett BeachlerHow do your service advisors close their sales with a customer? Are they pre-scheduling for future maintenance appointments? Brett Beachler’s business has a 40% close rate for pre-scheduled maintenance appointments. He discusses how to make your current customers, your future customers.  Grab a pen and paper or head to the show notes on this episode. You don’t want to miss Brett’s closing presentation that can be implemented in your business.

    Brett Beachler, Beachler’s Vehicle Care & Repair, Peoria, IL. Listen to Brett’s previous episodes HERE

    Key Talking Points

    • Customer close procedure/presentation
    • Try to understand what the other person sees and not just what your shop wants
    • Factory specified maintenance review on cars- review the history on Carfax, review what the car needs according to the factory maintenance specifications. The system will actually calculate a date when it thinks you'll be due. Ask what are your plans on the car?  Is the car paid for? Review with the customer what your technicians did. Solidify them saying “You guys are my guy.”
    • Lay the groundwork for them to say “You know what? You just gave me all the right reasons to make an appointment 4, 5, 6, 7 months in advance”
    • Send a text to them about a week ahead 
    • What you don't want to do- run the actual credit card amount and then try to explain it to the customer the factory maintenance and review etc.. As soon as they run that transaction, they're done. 
    • You must direct your advisors the best way they will get the highest batting average for pre-scheduling. Don't start with a closed transaction. 
    • If you don't capture them at that closed sale then the next thing is the email and the text, if we don't catch 'em there, then they call up three weeks later and say, “Hey, I just wanna schedule an oil change. And we go, oh, whoa, whoa, whoa, wait, wait, wait, wait, wait, you got all this factory maintenance dude. You wanna do it?” 

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    How do your service advisors close their sales with a customer? Are they pre-scheduling for future maintenance appointments? Brett Beachler’s business has a 40% close rate for pre-scheduled maintenance appointments. He discusses how to make your current customers, your future customers.  Grab a pen and paper or head to the show notes on this episode. You don’t want to miss Brett’s closing presentation that can be implemented in your business.

    Brett Beachler, Beachler’s Vehicle Care & Repair, Peoria, IL. Listen to Brett’s previous episodes HERE

    Key Talking Points

    • Customer close procedure/presentation
    • Try to understand what the other person sees and not just what your shop wants
    • Factory specified maintenance review on cars- review the history on Carfax, review what the car needs according to the factory maintenance specifications. The system will actually calculate a date when it thinks you'll be due. Ask what are your plans on the car?  Is the car paid for? Review with the customer what your technicians did. Solidify them saying “You guys are my guy.”
    • Lay the groundwork for them to say “You know what? You just gave me all the right reasons to make an appointment 4, 5, 6, 7 months in advance”
    • Send a text to them about a week ahead 
    • What you don't want to do- run the actual credit card amount and then try to explain it to the customer the factory maintenance and review etc.. As soon as they run that transaction, they're done. 
    • You must direct your advisors the best way they will get the highest batting average for pre-scheduling. Don't start with a closed transaction. 
    • If you don't capture them at that closed sale then the next thing is the email and the text, if we don't catch 'em there, then they call up three weeks later and say, “Hey, I just wanna schedule an oil change. And we go, oh, whoa, whoa, whoa, wait, wait, wait, wait, wait, you got all this factory maintenance dude. You wanna do it?” 

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    eab56804-0480-4d76-9e19-f97004a6213fFri, 01 Jul 2022 00:15:00 -040034:27falsefull758758How do your service advisors close their sales with a customer? Are they pre-scheduling for future maintenance appointments? Brett Beachler’s business has a 40% close rate for pre-scheduled maintenance appointments. He discusses how to make your current customers, your future customers. Grab a pen and paper or head to the shownotes on this episode. You don’t want to miss Brett’s closing presentation that can be implemented in your business. remarkableresults.biz/e758    Entity Choices - Taxation and Legal Protection [E020] - Business By The NumbersEntity Choices - Taxation and Legal Protection [E020] - Business By The NumbersEntity Choices - Taxation and Legal Protection

    • What is the difference between a Corporation, LLC and Sole Proprietor?

    • What are my options for taxation for a LLC?

    • How should I setup my real estate entity and why is it important to have that in a LLC?

    • How should I setup my loaner car LLC... or should I?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Entity Choices - Taxation and Legal Protection

    • What is the difference between a Corporation, LLC and Sole Proprietor?

    • What are my options for taxation for a LLC?

    • How should I setup my real estate entity and why is it important to have that in a LLC?

    • How should I setup my loaner car LLC... or should I?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    50b5a6f5-557d-46f0-9a5f-06121dcf1e2eThu, 30 Jun 2022 00:15:00 -040033:41falsebonus    Incentive Pay Ideas for Technicians [THA 282]Incentive Pay Ideas for TechniciansDid you know incentive pay plans are both monetary and nonmonetary? Your business must be profitable and have a clear vision with the right culture set in place for incentive plans to work. How are benefits, bonuses, and incentives different? Keep listening to find out how to incentify your employees to achieve their dreams. Watch the Episode on YouTube Bryan Kelley, Valley Automotive Repair & Electric, Covington, WA. Bryan’s previous episodes HERE. Carlo Sabucco, Sil’s Complete Auto Care Centre, Oakville, ON. Carlo’s previous episodes HERE. Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Key Talking Points
    • Motivation- based on relationship, culture, and attributes that empower them. 
    • You must be profitable to have financial rewards
    • Your business model needs to be sustainable, growable, and expandable based on labor- you need to be profitable in labor
    • Performance-based pay: pure pay for what they produce, to hourly based with an incentive scale that gets them to $50 to $70 an hour.
    • Interview- paid training, employment programs for career growth, ask about their dreams and their ‘why’ and plan their incentive pay
    • You're not hiring a technician, you’re hiring for a career and lifestyle 
    • Employees are looking for security and longevity 
    • Bonuses: it’s the cherry on top, monthly/annual hours into training raises base hourly, ASE master raises base hourly, longevity bonuses for tenure, tool bonus based on hours or punctuality, consistency bonus: produced 50 hours or more for 2 to 5 weeks in a row earn up to another $5 an hour, leadership & personal development incentive: be a better version of themselves, Apprentice toolbox they get to keep after 5+ years, etc
    • 74% labor GP on highest-paid tech- take 74%-100% = 26%, $40/.26= labor rate to be at 74%
    • Modifying pay- what is the intent? Can it continue to change? Are there potential negatives by adding to the pay if something goes wrong in the pay plan? You can’t compromise and be a giver and taker. 
    • Incentive plans don’t work if the employee doesn’t know how to track themselves. Teach your employees to watch themselves in the simplest way. 
    • Give freedom- expand to quarter or every 6-month programs to take into account vacation, sick time, etc. Don’t make it a disincentive plan
    • Critical sick time, health spending account, ‘pay the vacation,’ health benefits plan for families, team bonuses
    • Your incentive plan should build your bench of technicians wanting to come work for you. One pay plan doesn't work for everyone. It also needs to be tied to your vision for the business.

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    Did you know incentive pay plans are both monetary and nonmonetary? Your business must be profitable and have a clear vision with the right culture set in place for incentive plans to work. How are benefits, bonuses, and incentives different? Keep listening to find out how to incentify your employees to achieve their dreams. Watch the Episode on YouTube Bryan Kelley, Valley Automotive Repair & Electric, Covington, WA. Bryan’s previous episodes HERE. Carlo Sabucco, Sil’s Complete Auto Care Centre, Oakville, ON. Carlo’s previous episodes HERE. Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Key Talking Points
    • Motivation- based on relationship, culture, and attributes that empower them. 
    • You must be profitable to have financial rewards
    • Your business model needs to be sustainable, growable, and expandable based on labor- you need to be profitable in labor
    • Performance-based pay: pure pay for what they produce, to hourly based with an incentive scale that gets them to $50 to $70 an hour.
    • Interview- paid training, employment programs for career growth, ask about their dreams and their ‘why’ and plan their incentive pay
    • You're not hiring a technician, you’re hiring for a career and lifestyle 
    • Employees are looking for security and longevity 
    • Bonuses: it’s the cherry on top, monthly/annual hours into training raises base hourly, ASE master raises base hourly, longevity bonuses for tenure, tool bonus based on hours or punctuality, consistency bonus: produced 50 hours or more for 2 to 5 weeks in a row earn up to another $5 an hour, leadership & personal development incentive: be a better version of themselves, Apprentice toolbox they get to keep after 5+ years, etc
    • 74% labor GP on highest-paid tech- take 74%-100% = 26%, $40/.26= labor rate to be at 74%
    • Modifying pay- what is the intent? Can it continue to change? Are there potential negatives by adding to the pay if something goes wrong in the pay plan? You can’t compromise and be a giver and taker. 
    • Incentive plans don’t work if the employee doesn’t know how to track themselves. Teach your employees to watch themselves in the simplest way. 
    • Give freedom- expand to quarter or every 6-month programs to take into account vacation, sick time, etc. Don’t make it a disincentive plan
    • Critical sick time, health spending account, ‘pay the vacation,’ health benefits plan for families, team bonuses
    • Your incentive plan should build your bench of technicians wanting to come work for you. One pay plan doesn't work for everyone. It also needs to be tied to your vision for the business.

    Connect with the Podcast Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: More Time. More Profit. Shop-Ware Shop Management getshopware.com ]]>    7ea0f29d-a5f3-4d13-8ec6-7dad474c44a9Thu, 30 Jun 2022 00:15:00 -040001:01:02falsefull282282Did you know incentive pay plans are both monetary and nonmonetary? Your business must be profitable and have a clear vision with the right culture set in place for incentive plans to work. How are benefits, bonuses, and incentives different? Keep listening to find out how to incentify your employees to achieve their dreams. remarkableresults.biz/a282    Observations from a Family Vacations [E037] - Automotive Field TheoryObservations from a Family Vacations [E037] - Automotive Field TheoryObservations from a Family Vacations

    • Time...our most valuable possession/commodity
    • Keep our eyes and ears open for lessons
    • Can you turn tables or put the shoe on the other foot?
    • Being a consumer sometimes sucks, what are you doing about it?

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Observations from a Family Vacations

    • Time...our most valuable possession/commodity
    • Keep our eyes and ears open for lessons
    • Can you turn tables or put the shoe on the other foot?
    • Being a consumer sometimes sucks, what are you doing about it?

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    63f0b2bc-6291-47be-97f2-8c700f9f92d2Wed, 29 Jun 2022 00:15:00 -040029:53falsebonus    4 Locations and Growing – Craig Popp [RR 757]4 Locations and Growing - Craig Popp [RR 757]What are the challenges of being a successful multi-shop owner? Is there an ideal scenario to buy more locations? Should you buy an existing business or build from the ground up? I’m with Craig Popp at the 2022 Elite Invitational and each of his 4 locations has a unique story to tell. Keep listening if you are in the market for another shop.

    Craig Popp, First Tire & Automotive, 4 locations, Sugar Land and Katy, TX

    Key Talking Points



    • Surround yourself with people that have experience 


    • Do something that you know, and do it very well and you'll be successful 


    • Buying additional locations- you need the customer base, the goodwill in the community, and the location that makes a big difference. 


    • You can't do it all, you got to depend on your people, you got to empower them. 


    • Make sure that when a customer comes in, your employees have the authority to decide to take care of that customer. 


    • Do not hire the first person automatically. Don't fill a void, talk to them, get to know them, and spend some time before you hire that person.


    • Set the expectations, set deadlines, and train them to be what you expect them to be.


    • Sometimes doing the right things is hard, but still the right thing


    • “You’re only as good as your weakest link” 


    • Keeping a training resume


    Connect with the Podcast:


    Aftermarket Radio NetworkSubscribe on YouTube


    Visit us on the Web


    Follow on Facebook


    Become an Insider


    Buy me a coffee


    Important Books


    Check out today's partner:



    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    What are the challenges of being a successful multi-shop owner? Is there an ideal scenario to buy more locations? Should you buy an existing business or build from the ground up? I’m with Craig Popp at the 2022 Elite Invitational and each of his 4 locations has a unique story to tell. Keep listening if you are in the market for another shop.

    Craig Popp, First Tire & Automotive, 4 locations, Sugar Land and Katy, TX

    Key Talking Points



    • Surround yourself with people that have experience 


    • Do something that you know, and do it very well and you'll be successful 


    • Buying additional locations- you need the customer base, the goodwill in the community, and the location that makes a big difference. 


    • You can't do it all, you got to depend on your people, you got to empower them. 


    • Make sure that when a customer comes in, your employees have the authority to decide to take care of that customer. 


    • Do not hire the first person automatically. Don't fill a void, talk to them, get to know them, and spend some time before you hire that person.


    • Set the expectations, set deadlines, and train them to be what you expect them to be.


    • Sometimes doing the right things is hard, but still the right thing


    • “You’re only as good as your weakest link” 


    • Keeping a training resume


    Connect with the Podcast:


    Aftermarket Radio NetworkSubscribe on YouTube


    Visit us on the Web


    Follow on Facebook


    Become an Insider


    Buy me a coffee


    Important Books


    Check out today's partner:



    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    8eac2a09-bffc-4f55-a49f-d85d494740b2Tue, 28 Jun 2022 00:15:00 -040032:13falsefull757757What are the challenges of being a successful multi-shop owner? Is there an ideal scenario to buy more locations? Should you buy an existing business or build from the ground up? I’m with Craig Popp at the 2022 Elite Invitational and each of his 4 locations has a unique story to tell. Keep listening if you are in the market for another shop. remarkableresults.biz/e757    Scorecard For Success [E066] - Chris Cotton Weekly BlitzScorecard For Success [E066] - Chris Cotton Weekly BlitzLink for AutoLeap: https://bit.ly/3n5qW2M

    Scorecard for Success - Chris Cotton Weekly Blitz

    What is a Scorecard for Success?

    Step 1: This first step, in the beginning, is to begin!

    Step 2: Identify 5-Scorecard Categories and a maximum of 3 scorecards.

    Step 3: Put a weekly goal on each category.

    Step 4: Assign each goal to a department and the team members in that department.

    Step 5: Assign a Scorecard keeper.

    Step 6: Use the Scorecard each week.

    Step 7: Review the Scorecard.

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    Link for AutoLeap: https://bit.ly/3n5qW2M

    Scorecard for Success - Chris Cotton Weekly Blitz

    What is a Scorecard for Success?

    Step 1: This first step, in the beginning, is to begin!

    Step 2: Identify 5-Scorecard Categories and a maximum of 3 scorecards.

    Step 3: Put a weekly goal on each category.

    Step 4: Assign each goal to a department and the team members in that department.

    Step 5: Assign a Scorecard keeper.

    Step 6: Use the Scorecard each week.

    Step 7: Review the Scorecard.

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    43f5929b-4cc0-4865-a532-dbb4246358c2Mon, 27 Jun 2022 00:15:00 -040011:37falsebonus    Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111]Surviving the Loss of 3 Technicians in 3 Weeks - John BridgwaterWatch the Episode on YouTube

    John Bridgwater, Doral’s Auto Repair, San Leandro, CA. Listen to John’s previous episodes HERE

    Key Talking Points

    • Lost 3 technicians within 3 weeks
    • “When it’s time to go it’s time to go, don’t prolong the inevitable”
    • Has Transformers Institute as coaching company- did SWOT analysis, put an action plan in place
    • Replaced 2 technicians already and other interviews scheduled
    • Hiring a manager to be an integrator 
    • Advice- be transparent and be open, no matter how bad the situation is there is always growth

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch the Episode on YouTube

    John Bridgwater, Doral’s Auto Repair, San Leandro, CA. Listen to John’s previous episodes HERE

    Key Talking Points

    • Lost 3 technicians within 3 weeks
    • “When it’s time to go it’s time to go, don’t prolong the inevitable”
    • Has Transformers Institute as coaching company- did SWOT analysis, put an action plan in place
    • Replaced 2 technicians already and other interviews scheduled
    • Hiring a manager to be an integrator 
    • Advice- be transparent and be open, no matter how bad the situation is there is always growth

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    5b896c8c-f9f3-43f4-8757-81a1b5635a3eSat, 25 Jun 2022 00:15:00 -040019:50falsefull111111Guest host and shop tour with John Bridgwater, Doral's Auto Repair, San Leandro, CA. Find out how John recovered from losing 3 technicians in 3 weeks. remarkableresults.biz/aw111    Do You Have a Customer Avatar? – Daniel Griffith [RR 756]Do You Have a Customer Avatar? - Daniel GriffithHave you identified and named your ideal customer avatar? Do you talk about it with your team? I’m with Daniel Griffith at the 2022 elite invitational. Listen as he breaks down finding the ideal customers and the importance of team culture. He even uses his employee testimonials in job postings (there’s an idea).

    Daniel Griffith, Wally's Precision Auto Care, Las Vegas, NV

    Key Talking Points

    • Finding, identifying, and connecting with the ideal customer and naming them (Jennifer and Clara)- what books are they reading? Who are they following on social media? What are their expectations? 
    • Build out each phase of the customer experience process, and look at the highs and lows
    • What parts of the process are easy and what parts are hard? Simplify that down as much as possible
    • If something's not working, change it. It's that simple
    • Hiring new employees- asked his current employees what they like about their job, then used their words on the job descriptions
    • “Culture eats strategies for breakfast.”
    • The average tenure of his current team is over 12 years

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    Have you identified and named your ideal customer avatar? Do you talk about it with your team? I’m with Daniel Griffith at the 2022 elite invitational. Listen as he breaks down finding the ideal customers and the importance of team culture. He even uses his employee testimonials in job postings (there’s an idea).

    Daniel Griffith, Wally's Precision Auto Care, Las Vegas, NV

    Key Talking Points

    • Finding, identifying, and connecting with the ideal customer and naming them (Jennifer and Clara)- what books are they reading? Who are they following on social media? What are their expectations? 
    • Build out each phase of the customer experience process, and look at the highs and lows
    • What parts of the process are easy and what parts are hard? Simplify that down as much as possible
    • If something's not working, change it. It's that simple
    • Hiring new employees- asked his current employees what they like about their job, then used their words on the job descriptions
    • “Culture eats strategies for breakfast.”
    • The average tenure of his current team is over 12 years

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    b48f74bc-07f1-45aa-8d36-27f7ebcb0741Fri, 24 Jun 2022 00:15:00 -040033:49falsefull756756Have you identified and named your ideal customer avatar? Do you talk about it with your team? I’m with Daniel Griffith at the 2022 elite invitational. Listen as he breaks down finding the ideal customers and the importance of team culture. He even uses his employee testimonials in job postings (there’s an idea). remarkableresults.biz/e756    Value Pricing with Rob Nixon [E019] - Business By The NumbersValue Pricing with Rob Nixon [E019] - Business By The NumbersValue Pricing with Rob Nixon.

    This week Hunt sits down with Rob Nixon, the premiere coach and consultant for accounting firms.

    We got into a number of topics that are relevant for any kind of business owner. Some of the same things that he teaches accounting firms is the kind of philosophies that I talk with my shops as well.

    I think that his knowledge and expertise is always right on point and common sense ideas that everyone needs to hear.

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Value Pricing with Rob Nixon.

    This week Hunt sits down with Rob Nixon, the premiere coach and consultant for accounting firms.

    We got into a number of topics that are relevant for any kind of business owner. Some of the same things that he teaches accounting firms is the kind of philosophies that I talk with my shops as well.

    I think that his knowledge and expertise is always right on point and common sense ideas that everyone needs to hear.

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    c3088568-b540-46fb-9495-88c20131a512Thu, 23 Jun 2022 00:15:00 -040033:49falsebonus    Is Your Bathroom Like the Ritz Carlton? [THA 281]Is Your Bathroom Like the Ritz Carlton?Did you know your customer's bathroom is one of the most important reflections of your business to your customer? It reflects the commitment to a clean environment, it will affect your customer's perception of your business and it demonstrates how well you’ll care for their personal vehicle. My panel discusses simple bathroom amenities that can have a huge impact and lasting impression on customers. Strive to have a customer rest room that is like the Ritz Carlton.

    Watch the Episode on YouTube

    Rachel Spencer, Spencer’s Auto Repair, Krum, Texas. Rachel’s Previous Episodes HERE

    Dale Warmuth, Leon's Car Care Center, Eureka, CA

    Key Talking Points
    • Attention to detail- committed to customers, feels like home, purse hooks, lotion, indicates the quality of the shop. 
    • Clean, functional and responsible, and attentive 
    • Employees share responsibilities with their employees restroom
    • Cleaning- checking on the bathroom several times a day than cleaning it in the evening
    • Lighting and paint are key areas to update quickly, and quality toilet paper 
    • You have 1 opportunity to make a first-class experience

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    ]]>    Did you know your customer's bathroom is one of the most important reflections of your business to your customer? It reflects the commitment to a clean environment, it will affect your customer's perception of your business and it demonstrates how well you’ll care for their personal vehicle. My panel discusses simple bathroom amenities that can have a huge impact and lasting impression on customers. Strive to have a customer rest room that is like the Ritz Carlton.

    Watch the Episode on YouTube

    Rachel Spencer, Spencer’s Auto Repair, Krum, Texas. Rachel’s Previous Episodes HERE

    Dale Warmuth, Leon's Car Care Center, Eureka, CA

    Key Talking Points
    • Attention to detail- committed to customers, feels like home, purse hooks, lotion, indicates the quality of the shop. 
    • Clean, functional and responsible, and attentive 
    • Employees share responsibilities with their employees restroom
    • Cleaning- checking on the bathroom several times a day than cleaning it in the evening
    • Lighting and paint are key areas to update quickly, and quality toilet paper 
    • You have 1 opportunity to make a first-class experience

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    ]]>    dbc8e0e5-ee97-40fb-bb3f-465044dceb04Thu, 23 Jun 2022 00:15:00 -040025:17falsefull281281Did you know your customer's bathroom is one of the most important reflections of your business to your customer? It reflects the commitment to a clean environment, it will affect your customer's perception of your business and it demonstrates how well you’ll care for their personal vehicle. My panel discusses simple bathroom amenities that can have a huge impact and lasting impression on customers. Strive to have a customer rest room that is like the Ritz Carlton. remarkableresults.biz/a281    Over Romanticizing the Diagnostic Process with Paul Danner [E036] - Automotive Field TheoryOver Romanticizing the Diagnostic Process with Paul Danner [E036] - Automotive Field TheoryOver Romanticizing the Diagnostic Process with Paul Danner

    • Over complicating testing
    • Down and dirty testing often is more efficient
    • Raising up the profession
    • Importance of learning the basics and applying them

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Over Romanticizing the Diagnostic Process with Paul Danner

    • Over complicating testing
    • Down and dirty testing often is more efficient
    • Raising up the profession
    • Importance of learning the basics and applying them

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    93bd8eab-0484-42c7-818d-67657f79883eWed, 22 Jun 2022 00:15:00 -040001:11:33falsebonus    Is Your Mission Statement Your Passion Statement? – Bill Greeno [RR 755]Is Your Mission Statement Your Passion Statement? - Bill GreenoWas your mission statement created by yourself, or was it a collaborative effort from your employees? Is it listed on your website homepage? Do your customers know what it is? I’m with Bill Greeno at the 2022 Elite Invitational and he discusses how his team revamped its mission statement into a passion statement. Find out why affirmations were critical in starting the process.

    Bill Greeno, Quality Automotive Servicing, Truckee, CA. Bill's previous episodes HERE

    Key Talking Points

    • Renamed, rebranded, and changed the mission statement  
    • Dropped “Smog” from the name to add “Servicing” as an actionable word. Customers thought it was just a smog shop. 
    • “A mission statement doesn't work if you don’t talk to your people” you need meetings to establish expectations, discuss desires and direction, etc
    • Meetings- setting expectations to arrive at a place to write the new mission statement together. Bill brought in another business coach to start. He explained the power of affirmations. The mind doesn’t know the difference between what is and what could be. What do you want to be? Are you affirming what you want to be every day? Every Friday after the meeting, they broke into pairs and wrote affirmation for themselves, and shared it with their partner. Their partner repeated it and wrote it down. Then the team would write words that defined them as a company and on their own, write 6 different mission statements. Collaborated together to create 1 mission statement, which became their ‘passion statement.’   
    • “Whatcha know good?” Tell me the good news
    • “We go beyond the obvious to educate customers with full disclosure and transparency. So you, the advisor, and the technician can find the best solution to keep your vehicle reliable for years to come.” Listed on the front home page at the top
    • “Ideal Team Player” having the same values together 
    • Communication coordinator- handwritten thank you cards to every customer, receives public records when someone buys a house in the community and will send out a ‘welcome to town package.’ Handles email appointment requests, answers phone 25% of the time, does radio ads, internal communications, and marketing  
    • Advice- build your people

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    Was your mission statement created by yourself, or was it a collaborative effort from your employees? Is it listed on your website homepage? Do your customers know what it is? I’m with Bill Greeno at the 2022 Elite Invitational and he discusses how his team revamped its mission statement into a passion statement. Find out why affirmations were critical in starting the process.

    Bill Greeno, Quality Automotive Servicing, Truckee, CA. Bill's previous episodes HERE

    Key Talking Points

    • Renamed, rebranded, and changed the mission statement  
    • Dropped “Smog” from the name to add “Servicing” as an actionable word. Customers thought it was just a smog shop. 
    • “A mission statement doesn't work if you don’t talk to your people” you need meetings to establish expectations, discuss desires and direction, etc
    • Meetings- setting expectations to arrive at a place to write the new mission statement together. Bill brought in another business coach to start. He explained the power of affirmations. The mind doesn’t know the difference between what is and what could be. What do you want to be? Are you affirming what you want to be every day? Every Friday after the meeting, they broke into pairs and wrote affirmation for themselves, and shared it with their partner. Their partner repeated it and wrote it down. Then the team would write words that defined them as a company and on their own, write 6 different mission statements. Collaborated together to create 1 mission statement, which became their ‘passion statement.’   
    • “Whatcha know good?” Tell me the good news
    • “We go beyond the obvious to educate customers with full disclosure and transparency. So you, the advisor, and the technician can find the best solution to keep your vehicle reliable for years to come.” Listed on the front home page at the top
    • “Ideal Team Player” having the same values together 
    • Communication coordinator- handwritten thank you cards to every customer, receives public records when someone buys a house in the community and will send out a ‘welcome to town package.’ Handles email appointment requests, answers phone 25% of the time, does radio ads, internal communications, and marketing  
    • Advice- build your people

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    adc41b1d-638b-4e65-8927-993844d34e71Tue, 21 Jun 2022 00:15:00 -040035:55falsefull755755Was your mission statement created by yourself, or was it a collaborative effort from your employees? Is it listed on your website homepage? Do your customers know what it is? I’m with Bill Greeno at the 2022 Elite Invitational and he discusses how his team revamped its mission statement into a passion statement. Find out why affirmations were critical in starting the process. remarkableresults.biz/e755    Stop Putting Yourself Last [E065] - Chris Cotton Weekly BlitzStop Putting Yourself Last [E065] - Chris Cotton Weekly BlitzLink for AutoLeap: https://bit.ly/3n5qW2M

    Stop Putting Yourself Last - Chris Cotton Weekly Blitz

    1. Stop Being the Martyr

    2. The Trouble with Selflessness (more concerned with the needs of others)

    3. How Selflessness Becomes an Excuse

    4. Finding the Balance

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    Link for AutoLeap: https://bit.ly/3n5qW2M

    Stop Putting Yourself Last - Chris Cotton Weekly Blitz

    1. Stop Being the Martyr

    2. The Trouble with Selflessness (more concerned with the needs of others)

    3. How Selflessness Becomes an Excuse

    4. Finding the Balance

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    d7ccc85d-124c-4ba1-b77a-e8bb56e73dc0Mon, 20 Jun 2022 00:15:00 -040013:09falsebonus    Moving to a New Shop [AW 110]Moving to a New ShopWatch the Episode on YouTube

    Jae Malinowski, Faithfull Tirecraft, Saskatoon, Saskatchewan. Listen to Jae’s previous episodes HERE

    Key Talking Points

    • Rebranding business, knowing who your customer is, and having a customer avatar
    • Moving during COVID-19, leasing the current building
    • Book recommendation Stolen Focus by Johann Hari- learn how to listen better, focus on the task at hand
    • Tire storage- appointments twice a year
    • 8k for a shipping container, Jae will cap at 6 containers on location. 

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch the Episode on YouTube

    Jae Malinowski, Faithfull Tirecraft, Saskatoon, Saskatchewan. Listen to Jae’s previous episodes HERE

    Key Talking Points

    • Rebranding business, knowing who your customer is, and having a customer avatar
    • Moving during COVID-19, leasing the current building
    • Book recommendation Stolen Focus by Johann Hari- learn how to listen better, focus on the task at hand
    • Tire storage- appointments twice a year
    • 8k for a shipping container, Jae will cap at 6 containers on location. 

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    438e8d02-e767-466f-b55d-a97088dc726eSat, 18 Jun 2022 00:15:00 -040025:09falsefull110110Guest host and shop tour with Jae Malinowski, Faithfull Tirecraft, Saskatoon, Saskatchewan. Jae's shop has 5 shipping containers of customer tires. Find out why tires are an important part of his business. remarkableresults.biz/aw110    Hairdresser Turned Shop Owner – Danielle Vila [RR 754]Hairdresser Turned Shop Owner - Danielle VilaAre hairdressers the new untapped resource for our industry? How does a hairdresser in San Francisco become an automotive shop owner in Las Vegas? What can we learn from the intimacy between a hairdresser and the client? I’m with Danielle Vila at the 2022 Elite Invitational, stay tuned, you won't want to miss this episode. We discuss business, hair care tips, and a few laughs in between.

    Danielle Vila, Red Rock Repair, Las Vegas, NV

    Key Talking Points

    • “I’m a mediocre hairdresser but I’m really great with people.” 
    • Hair is intimate- “ It's the only profession that you touch someone and you don’t cause them pain or discomfort”
    • Purchased shop 3 years ago with husband at the time, they knew they needed a business coach- transformed their lives and business. 
    • Working with a spouse- open communication, willingness to listen and hear each other
    • Charging for what you’re providing- with being a hairdresser and running a shop. Set the expectation and standards of your business. 
    • Employees want to be heard and empowered

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    Are hairdressers the new untapped resource for our industry? How does a hairdresser in San Francisco become an automotive shop owner in Las Vegas? What can we learn from the intimacy between a hairdresser and the client? I’m with Danielle Vila at the 2022 Elite Invitational, stay tuned, you won't want to miss this episode. We discuss business, hair care tips, and a few laughs in between.

    Danielle Vila, Red Rock Repair, Las Vegas, NV

    Key Talking Points

    • “I’m a mediocre hairdresser but I’m really great with people.” 
    • Hair is intimate- “ It's the only profession that you touch someone and you don’t cause them pain or discomfort”
    • Purchased shop 3 years ago with husband at the time, they knew they needed a business coach- transformed their lives and business. 
    • Working with a spouse- open communication, willingness to listen and hear each other
    • Charging for what you’re providing- with being a hairdresser and running a shop. Set the expectation and standards of your business. 
    • Employees want to be heard and empowered

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    3783da8d-4d3a-40ae-a539-5d67bed8f5c4Fri, 17 Jun 2022 00:15:00 -040032:21falsefull754754Are hairdressers the new untapped resource for our industry? How does a hairdresser in San Francisco become an automotive shop owner in Las Vegas? What can we learn from the intimacy between a hairdresser and the client? I’m with Danielle Vila at the 2022 Elite Invitational, stay tuned, you won't want to miss this episode. We discuss business, hair care tips, and a few laughs in between. remarkableresults.biz/e754    Cryptocurrency [E018] - Business By The NumbersCryptocurrency [E018] - Business By The NumbersCryptocurrency

    This week Hunt discusses the different ways that crypto is taxed and what to be aware of if you are buying and selling or accepting crypto as payment.

    • How does buying and selling crypto get taxed?

    • Are my losses deductible?

    • What happens when you trade one coin for another or if you are mining them yourself?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Cryptocurrency

    This week Hunt discusses the different ways that crypto is taxed and what to be aware of if you are buying and selling or accepting crypto as payment.

    • How does buying and selling crypto get taxed?

    • Are my losses deductible?

    • What happens when you trade one coin for another or if you are mining them yourself?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    c5e5c42b-4d5a-4db5-835b-f6ea8a8fc447Thu, 16 Jun 2022 00:15:00 -040022:36falsebonus    ABC Technician: What Does It Mean? [THA 280]ABC Technician: What Does It Mean?Are A,B, and C technician levels outdated? Or do we need to take into account specialized skills that can be required in certain areas? Is there room for A, B and C levels within categories? As our industry continues to change, maybe our perspectives on technician labels change too.

    Watch the Episode on YouTube

    Tim Iezzi, Iezzi’s Auto Service, Reading, PA

    Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.

    Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE

    Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

    Key Talking Points
    • After Covid, techs were a bit burnt out on webinars and sitting behind computer screens-they appreciated being able to be hands-on again and in person without having to drive and take up their personal time after hours.
    • Pick an area to focus on- like a business coach for your technicians. Start from the ground floor 
    • Similar to case studies- using cars to teach and diagnose at the same time
    • Training- collective education on a subject matter
    • Trainer and technician bond when you’re in the shop
    • Logistically easier having in house than traveling for training
    • Assessments of every technician with 1 trainer
    • Fosters open and receptive culture
    • The relationship between techs and Scott and owners and Scott is valued and appreciated.  He gets to know them and can determine strengths and areas for growth.  The collaboration as a team is increased as well. 
    • Documenting/journaling for technicians to reference past jobs

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    ]]>    Are A,B, and C technician levels outdated? Or do we need to take into account specialized skills that can be required in certain areas? Is there room for A, B and C levels within categories? As our industry continues to change, maybe our perspectives on technician labels change too.

    Watch the Episode on YouTube

    Tim Iezzi, Iezzi’s Auto Service, Reading, PA

    Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.

    Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE

    Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

    Key Talking Points
    • After Covid, techs were a bit burnt out on webinars and sitting behind computer screens-they appreciated being able to be hands-on again and in person without having to drive and take up their personal time after hours.
    • Pick an area to focus on- like a business coach for your technicians. Start from the ground floor 
    • Similar to case studies- using cars to teach and diagnose at the same time
    • Training- collective education on a subject matter
    • Trainer and technician bond when you’re in the shop
    • Logistically easier having in house than traveling for training
    • Assessments of every technician with 1 trainer
    • Fosters open and receptive culture
    • The relationship between techs and Scott and owners and Scott is valued and appreciated.  He gets to know them and can determine strengths and areas for growth.  The collaboration as a team is increased as well. 
    • Documenting/journaling for technicians to reference past jobs

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    ]]>    20200328-772f-4ab7-ba27-454a09f97fbfThu, 16 Jun 2022 00:15:00 -040044:02falsefull280280Are A,B, and C technician levels outdated? Or do we need to take into account specialized skills that can be required in certain areas? Is there room for A, B and C levels within categories? As our industry continues to change, maybe our perspectives on technician labels change too. remarkableresults.biz/a280    Overcoming the Loss of a Child: Finding a Silver Lining [E035] - Automotive Field TheoryOvercoming the Loss of a Child: Finding a Silver Lining [E035] - Automotive Field TheoryOvercoming the Loss of a Child: Finding a Silver Lining

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE



    ]]>    Overcoming the Loss of a Child: Finding a Silver Lining

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE



    ]]>    7a17086e-b9c6-46d0-92e4-fcc7275a43b1Wed, 15 Jun 2022 00:15:00 -040047:02falsebonus    Survey Says [RR 753]Survey SaysRachel Spencer, Spencer’s Auto Repair, Krum, Texas. Rachel's Previous Episodes HERE

    Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ

    Key Talking Points

    • What do your customers value the most? What do they want from you?
    • Your customers are your best source for marketing
    • 62% of Rachels customers asked someone who they should go to. Implemented referral cards for customers. Those customers still checked Google for the number of reviews and what was said. 
    • 37% thought google reviews were important. 
    • Top 3 benefits to customers in Rachel’s shop- warranty, loaner cars, speed of service
    • Google Form and QR codes
    • Bad Google reviews- people make mistakes, it’s up to you to make it right and validate the other 5 star reviews. 
    • Alleviating customer stress by communicating clear expectations and following through- loaner car availability, financing, 
    • Surveying both emotions and thoughts- what were you feeling? What was your first thought?
    • To get a good sample you need at least 50 responses
    • New customers- why did they choose you?
    • Frequency of surveys- every few years unless there is a change in the environment (inflation, interest rates, fear of unknown)  
    • Number of questions- 10-12 questions  
    • Headline for the survey- “your opinion matters” 
    • Get survey ideas at Jimmy Alauria site: www.winningautoshops.com
    • Google Reviews Episode with Jimmy Lea [RR 747]

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    Rachel Spencer, Spencer’s Auto Repair, Krum, Texas. Rachel's Previous Episodes HERE

    Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ

    Key Talking Points

    • What do your customers value the most? What do they want from you?
    • Your customers are your best source for marketing
    • 62% of Rachels customers asked someone who they should go to. Implemented referral cards for customers. Those customers still checked Google for the number of reviews and what was said. 
    • 37% thought google reviews were important. 
    • Top 3 benefits to customers in Rachel’s shop- warranty, loaner cars, speed of service
    • Google Form and QR codes
    • Bad Google reviews- people make mistakes, it’s up to you to make it right and validate the other 5 star reviews. 
    • Alleviating customer stress by communicating clear expectations and following through- loaner car availability, financing, 
    • Surveying both emotions and thoughts- what were you feeling? What was your first thought?
    • To get a good sample you need at least 50 responses
    • New customers- why did they choose you?
    • Frequency of surveys- every few years unless there is a change in the environment (inflation, interest rates, fear of unknown)  
    • Number of questions- 10-12 questions  
    • Headline for the survey- “your opinion matters” 
    • Get survey ideas at Jimmy Alauria site: www.winningautoshops.com
    • Google Reviews Episode with Jimmy Lea [RR 747]

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    8292732f-d42c-43ed-a238-7a8130558356Tue, 14 Jun 2022 00:15:00 -040040:17falsefull753753Did you know a simple survey gathers valuable input from your customers about your business? It’s time to tap into the customer's viewpoint by listening to what they want. Your customer's input is a great source for your marketing plan. Find out how many survey responses give you a good sampling. Get info on conducting your own survey with links on the show notes page. remarkableresults.biz/e753    Leadership Gold: You Know You're Out Front When [E064] - Chris Cotton Weekly BlitzLeadership Gold: You Know You're Out Front When [E064] - Chris Cotton Weekly BlitzLeadership Gold: You Know You're Out Front When ...

    Link for AutoLeap: https://bit.ly/3n5qW2M

    How do YOU handle criticism?

    How to Hold Up Under Criticism:

    1. Know Yourself

    2. Change Yourself

    3. Accept Yourself

    4. Forget Yourself

    Application Exercises:

    1. What are your deficiencies?

    2. How secure are you as a leader?

    3. How can you properly process criticism?


    Mentoring Moment:

    Observe how others handle criticism and share your feedback with them!


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    Leadership Gold: You Know You're Out Front When ...

    Link for AutoLeap: https://bit.ly/3n5qW2M

    How do YOU handle criticism?

    How to Hold Up Under Criticism:

    1. Know Yourself

    2. Change Yourself

    3. Accept Yourself

    4. Forget Yourself

    Application Exercises:

    1. What are your deficiencies?

    2. How secure are you as a leader?

    3. How can you properly process criticism?


    Mentoring Moment:

    Observe how others handle criticism and share your feedback with them!


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    d3fe93a8-3ba9-4e88-a194-2c45358f7768Mon, 13 Jun 2022 00:15:00 -040018:29falsebonus    Two Locations, One Campus [AW 109]Two Locations, One CampusWatch the Episode on YouTube

    Reggie Stewart, Reggie’s Motor Works, and Noble Auto Service in Noblesville, IN, Euro Specialist. Listen to Reggie’s previous episodes HERE

    Key Talking Points

    • 2 separate brand names
    • Was in the European repair for over 12 years, building next door became available 
    • 1 alignment bay for both shops
    • Enough difference between European and general service to have it make sense
    • Saw the need for light diesel/sprinter work in the community 
    • Options for the community is dealership, chain, mom and pop’s in retirement age

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Watch the Episode on YouTube

    Reggie Stewart, Reggie’s Motor Works, and Noble Auto Service in Noblesville, IN, Euro Specialist. Listen to Reggie’s previous episodes HERE

    Key Talking Points

    • 2 separate brand names
    • Was in the European repair for over 12 years, building next door became available 
    • 1 alignment bay for both shops
    • Enough difference between European and general service to have it make sense
    • Saw the need for light diesel/sprinter work in the community 
    • Options for the community is dealership, chain, mom and pop’s in retirement age

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    1b352eed-c472-4da8-8812-6c27e7b0150cSat, 11 Jun 2022 00:15:00 -040025:50falsefull109109Guest host and shop tour with Reggie Stewart, 2 locations, Reggie's Motorworks and Noble Auto Service, Noblesville, IN. Find out how and why Reggie branded 2 separate locations in 1 former dealership space. remarkableresults.biz/aw109    From Investment Banker to Shop Owner [RR 752]From Investment Banker to Shop OwnerReady to be inspired by a shop owner that came from the merger and acquisition realm? Why did he choose our industry? What fresh perspective does he have?  I’m with Thomas from Hotchkiss Auto Repair and his passion about people and training is infectious.

    Thomas, Hotchkiss Auto Repair, Denver, CO

    Key Talking Points

    • He came from the M & A (mergers and acquisitions) world as an investment banker. Looked into different industries to get into, over 800 small businesses in 1 year. He found automotive is highly segmented and recession-proof. 
    • Don't be a bank teller- build a relationship
    • Buying an existing business- what’s working? Why do customers already love this business? What can your background/strengths improve the business? The most valuable asset is the people  
    • Power of people- you can’t get a degree for it
    • Accountability for the owner- do your employees feel like they’re making an impact on the workplace? Empowered? Value? 
    • Monthly meetings- what went well, what didn’t go well, and what are you doing to be the best version f yourself? Express positive and negative and be heard. 
    • Job vs career- training and development and career track. Creating a habit personally and professionally. 
    • Challenges- losing teamwork as there are more turnover and fewer people developed through their technical careers. Creates labor inflation and competition for talent. National brands with mergers and acquisitions   
    • Training resumes/libraries
    • Motivation cannot come from external sources
    • Joined the NAPA AutoCare Elite Business Development Group (BDG) Colorado, for which he hosted its latest Elite Owner Support (EOS) meeting where members gather to support, educate and grow each member’s shop through constructive criticism and honest evaluations.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    Ready to be inspired by a shop owner that came from the merger and acquisition realm? Why did he choose our industry? What fresh perspective does he have?  I’m with Thomas from Hotchkiss Auto Repair and his passion about people and training is infectious.

    Thomas, Hotchkiss Auto Repair, Denver, CO

    Key Talking Points

    • He came from the M & A (mergers and acquisitions) world as an investment banker. Looked into different industries to get into, over 800 small businesses in 1 year. He found automotive is highly segmented and recession-proof. 
    • Don't be a bank teller- build a relationship
    • Buying an existing business- what’s working? Why do customers already love this business? What can your background/strengths improve the business? The most valuable asset is the people  
    • Power of people- you can’t get a degree for it
    • Accountability for the owner- do your employees feel like they’re making an impact on the workplace? Empowered? Value? 
    • Monthly meetings- what went well, what didn’t go well, and what are you doing to be the best version f yourself? Express positive and negative and be heard. 
    • Job vs career- training and development and career track. Creating a habit personally and professionally. 
    • Challenges- losing teamwork as there are more turnover and fewer people developed through their technical careers. Creates labor inflation and competition for talent. National brands with mergers and acquisitions   
    • Training resumes/libraries
    • Motivation cannot come from external sources
    • Joined the NAPA AutoCare Elite Business Development Group (BDG) Colorado, for which he hosted its latest Elite Owner Support (EOS) meeting where members gather to support, educate and grow each member’s shop through constructive criticism and honest evaluations.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    10d0144d-b4db-48b9-a27e-ff0ef066bc1eFri, 10 Jun 2022 00:15:00 -040040:48falsefull752752Ready to be inspired by a shop owner that came from the merger and acquisition realm? Why did he choose our industry? What fresh perspective does he have? I’m with Thomas from Hotchkiss Auto Repair and his passion about people and training is infectious. remarkableresults.biz/e752    S-Corp Owners Distributions and Pay [E017] - Business By The NumbersS-Corp Owners Distributions and Pay [E017] - Business By The NumbersS-Corp Owners Distributions and Pay. This week Hunt discusses the differences between S-Corp wages and draws and how to maximize to your advantage.

    • What are S-Corp Wages and how much should I pay myself?

    • How much in draws should I take?

    • What are the tax benefits of changing the way that you pay yourself?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    S-Corp Owners Distributions and Pay. This week Hunt discusses the differences between S-Corp wages and draws and how to maximize to your advantage.

    • What are S-Corp Wages and how much should I pay myself?

    • How much in draws should I take?

    • What are the tax benefits of changing the way that you pay yourself?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    2688847f-a8d2-4923-942e-faf416d6600fThu, 09 Jun 2022 00:15:00 -040023:02falsebonus    Technician Mentoring [THA 279]Technician MentoringThere are business coaches for shop owners, service advisors, COO’s and managers. But what about technicians? Training events are critical for everyone in your shop, but one on one technician mentoring at your facility is unrivaled. Find out the benefits of bringing a trainer in specifically to teach your team.

    Watch the Episode on YouTube

    Eric Ziegler, EZ Diagnostic Solutions.  Eric’s previous episodes HERE.

    Scott Shotton, The Driveability Guys. Scott’s previous episodes HERE.

    Tara Topel, Topel’s Service Center Inc. Tara's previous episodes HERE.

    Key Talking Points
    • After Covid, techs were a bit burnt out on webinars and sitting behind computer screens-they appreciated being able to be hands-on again and in person without having to drive and take up their personal time after hours.
    • Pick an area to focus on- like a business coach for your technicians. Start from the ground floor 
    • Similar to case studies- using cars to teach and diagnose at the same time
    • Training- collective education on a subject matter
    • Trainer and technician bond when you’re in the shop
    • Logistically easier having in house than traveling for training
    • Assessments of every technician with 1 trainer
    • Fosters open and receptive culture
    • The relationship between techs and Scott and owners and Scott is valued and appreciated.  He gets to know them and can determine strengths and areas for growth.  The collaboration as a team is increased as well. 
    • Documenting/journaling for technicians to reference past jobs

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    ]]>    There are business coaches for shop owners, service advisors, COO’s and managers. But what about technicians? Training events are critical for everyone in your shop, but one on one technician mentoring at your facility is unrivaled. Find out the benefits of bringing a trainer in specifically to teach your team.

    Watch the Episode on YouTube

    Eric Ziegler, EZ Diagnostic Solutions.  Eric’s previous episodes HERE.

    Scott Shotton, The Driveability Guys. Scott’s previous episodes HERE.

    Tara Topel, Topel’s Service Center Inc. Tara's previous episodes HERE.

    Key Talking Points
    • After Covid, techs were a bit burnt out on webinars and sitting behind computer screens-they appreciated being able to be hands-on again and in person without having to drive and take up their personal time after hours.
    • Pick an area to focus on- like a business coach for your technicians. Start from the ground floor 
    • Similar to case studies- using cars to teach and diagnose at the same time
    • Training- collective education on a subject matter
    • Trainer and technician bond when you’re in the shop
    • Logistically easier having in house than traveling for training
    • Assessments of every technician with 1 trainer
    • Fosters open and receptive culture
    • The relationship between techs and Scott and owners and Scott is valued and appreciated.  He gets to know them and can determine strengths and areas for growth.  The collaboration as a team is increased as well. 
    • Documenting/journaling for technicians to reference past jobs

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    ]]>    459ceca2-7d1a-41d8-8f62-e8a927d2587eThu, 09 Jun 2022 00:15:00 -040041:58falsefull279279There are business coaches for shop owners, service advisors, COO’s and managers. But what about technicians? Training events are critical for everyone in your shop, but one on one technician mentoring at your facility is unrivaled. Find out the benefits of bringing a trainer in specifically to teach your team. remarkableresults.biz/a279    Flashlight Diagnostics with Tanner Brandt [E034] - Automotive Field TheoryFlashlight Diagnostics with Tanner Brandt [E034] - Automotive Field TheoryFlashlight Diagnostics with Tanner Brandt

    • Open your damn eyes!
    • Visual inspections far too often...err...overlooked... almost an oxymoron
    • A/C system sight glass???
    • Invest in flashlights
    • Is the idea of a visual inspection too narrow

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE

    ]]>    Flashlight Diagnostics with Tanner Brandt

    • Open your damn eyes!
    • Visual inspections far too often...err...overlooked... almost an oxymoron
    • A/C system sight glass???
    • Invest in flashlights
    • Is the idea of a visual inspection too narrow

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE

    ]]>    a37631a1-8711-4885-852c-ee621295c1d7Wed, 08 Jun 2022 00:15:00 -040059:50falsebonus    Motorist Assurance Program (MAP) [RR 751]Motorist Assurance Program (MAP)Is your shop a part of the Motorist Assurance Program (MAP)? If this is the first you are hearing about the Motorist Assurance Program, you just may be pleased to know that MAP provides repair and maintenance standards that create trust between the consumer and your business. Besides the consumer element. MAP follows and gets updates on state bills, guidelines, and regulations that you might not be aware of.

    Jeff Cox, President, Automotive Maintenance and Repair Association 

    Jim Bennett, Carmasters Automotive, Norfolk, VA, and  ATI Coach

    Key Talking Points

    • MAP- The Motorist Assurance Program is an Automotive Industry initiative built on vehicle inspection, repair and maintenance standards developed over the last 25 years. The MAP standards were developed for the sole purpose of instilling trust in the relationship between you – the motorist – and your chosen MAP participating service provider.
    • MAP Vision- A world in which every motorist trusts the automotive maintenance and repair industry
    • MAP Mission- Dedicated to equipping the automotive maintenance and repair industry with standards that build trusted relationships with the motorist.
    • Building consistency and transparency with standards
    • Non for profit
    • Required vs recommend when it comes to safety and consistent communication with technicians 
    • $150 per year to join and be certified- online training and online test, when a group joins there is a group discount (NAPA BDG), will also join store locator on motorist.org. Available on mobile devices and computers.    
    • Accessing content/material-eLearning, API for DVI integration
    • MAP follows and gets updated on bills, guidelines, and regulations that states require that you might not be aware of. MAP also tracks and segments by category (oil-tire disposal etc). Also has a separate listing for federal laws
    • A free program for schools- contact AMRA.org
    • The Sears class action on shocks - a catalyst for MAP
    • Hosts technical conferences that members are invited to, and presentations of past conferences are also available online
    • Has consumer-based videos- motorist.org (consumer-facing). Why the oil change is now $99.00, tire repair standards

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    Is your shop a part of the Motorist Assurance Program (MAP)? If this is the first you are hearing about the Motorist Assurance Program, you just may be pleased to know that MAP provides repair and maintenance standards that create trust between the consumer and your business. Besides the consumer element. MAP follows and gets updates on state bills, guidelines, and regulations that you might not be aware of.

    Jeff Cox, President, Automotive Maintenance and Repair Association 

    Jim Bennett, Carmasters Automotive, Norfolk, VA, and  ATI Coach

    Key Talking Points

    • MAP- The Motorist Assurance Program is an Automotive Industry initiative built on vehicle inspection, repair and maintenance standards developed over the last 25 years. The MAP standards were developed for the sole purpose of instilling trust in the relationship between you – the motorist – and your chosen MAP participating service provider.
    • MAP Vision- A world in which every motorist trusts the automotive maintenance and repair industry
    • MAP Mission- Dedicated to equipping the automotive maintenance and repair industry with standards that build trusted relationships with the motorist.
    • Building consistency and transparency with standards
    • Non for profit
    • Required vs recommend when it comes to safety and consistent communication with technicians 
    • $150 per year to join and be certified- online training and online test, when a group joins there is a group discount (NAPA BDG), will also join store locator on motorist.org. Available on mobile devices and computers.    
    • Accessing content/material-eLearning, API for DVI integration
    • MAP follows and gets updated on bills, guidelines, and regulations that states require that you might not be aware of. MAP also tracks and segments by category (oil-tire disposal etc). Also has a separate listing for federal laws
    • A free program for schools- contact AMRA.org
    • The Sears class action on shocks - a catalyst for MAP
    • Hosts technical conferences that members are invited to, and presentations of past conferences are also available online
    • Has consumer-based videos- motorist.org (consumer-facing). Why the oil change is now $99.00, tire repair standards

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    81f7e5cb-eeda-408e-888b-351aab2ea36fTue, 07 Jun 2022 00:15:00 -040050:27falsefull751751Is your shop a part of the Motorist Assurance Program (MAP)? If this is the first you are hearing about the Motorist Assurance Program, you just may be pleased to know that MAP provides repair and maintenance standards that create trust between the consumer and your business. Besides the consumer element. MAP follows and gets updates on state bills, guidelines, and regulations that you might not be aware of. remarkableresults.biz/e751    Defining Moments Define Your Leadership [E063] - Chris Cotton Weekly BlitzDefining Moments Define Your Leadership [E063] - Chris Cotton Weekly BlitzDefining Moments Define Your Leadership

    Link for AutoLeap: https://bit.ly/3n5qW2M

    Defining Moments Define Your Leadership

    1. Defining Moments Show Us Who We Really Are.


    2. Defining moments declare to others who we are.


    3. Defining moments determine who we will become.


    4. Reflect on defining moments from the past.


    5. Prepare for future defining moments.


    6. Make the Most of defining moments in the present.


    Application Exercises:

    1. What is your track record?

    2. How are you managing your decisions?

    3. How prepared are you for your future defining moments?


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    Defining Moments Define Your Leadership

    Link for AutoLeap: https://bit.ly/3n5qW2M

    Defining Moments Define Your Leadership

    1. Defining Moments Show Us Who We Really Are.


    2. Defining moments declare to others who we are.


    3. Defining moments determine who we will become.


    4. Reflect on defining moments from the past.


    5. Prepare for future defining moments.


    6. Make the Most of defining moments in the present.


    Application Exercises:

    1. What is your track record?

    2. How are you managing your decisions?

    3. How prepared are you for your future defining moments?


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    b2c50d18-d784-411a-b510-a79216864405Mon, 06 Jun 2022 00:15:00 -040020:11falsebonus    Process Driven: Stop Restarting Jobs [AW 108]Process Driven: Stop Restarting JobsGuest host and a shop tour with Lorenzo Pellicciotta, CarStar, Oakville, Ontario. Lorenzo discusses his path to becoming an entrepreneur and why processes and procedures are critical to gathering all information on a vehicle the first time.

    Watch the Episode on YouTube

    Lorenzo Pellicciotta, President, CarStar, 2 locations Oakville, Ontario. Listen to Lorenzo's previous episodes HERE

    Key Talking Points

    • 1991 at 25 years old- worked at import dealerships, wanted to own his own business with anything (tool distributor, pizza, subs). 
    • Purchased collision business- took a financial loss in beginning going from technician to owner
    • Your vision will change- push and change your goals as time goes on. Learn from your mistakes and others. 
    • Processes and procedures- capturing the disablement, ordering parts 1 time, when parts arrive the job starts and is completed. Eliminate second run-throughs. Uses pictures of what equipment should look like when it is put away. 
    • Release meetings- 10 minute meetings, multiple times a day to keep everyone on the same page 

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Guest host and a shop tour with Lorenzo Pellicciotta, CarStar, Oakville, Ontario. Lorenzo discusses his path to becoming an entrepreneur and why processes and procedures are critical to gathering all information on a vehicle the first time.

    Watch the Episode on YouTube

    Lorenzo Pellicciotta, President, CarStar, 2 locations Oakville, Ontario. Listen to Lorenzo's previous episodes HERE

    Key Talking Points

    • 1991 at 25 years old- worked at import dealerships, wanted to own his own business with anything (tool distributor, pizza, subs). 
    • Purchased collision business- took a financial loss in beginning going from technician to owner
    • Your vision will change- push and change your goals as time goes on. Learn from your mistakes and others. 
    • Processes and procedures- capturing the disablement, ordering parts 1 time, when parts arrive the job starts and is completed. Eliminate second run-throughs. Uses pictures of what equipment should look like when it is put away. 
    • Release meetings- 10 minute meetings, multiple times a day to keep everyone on the same page 

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    85f24b0b-5878-498e-a644-9a2ae1bf190fSat, 04 Jun 2022 00:15:00 -040023:39falsefull108108Guest host and a shop tour with Lorenzo Pellicciotta, CarStar, Oakville, Ontario. Lorenzo discusses his path to becoming an entrepreneur and why processes and procedures are critical to gathering all information on a vehicle the first time. remarkableresults.biz/aw108    Surviving Two Store Openings During the Pandemic [RR 750]Surviving Two Store Openings During the PandemicWhat is it like opening two locations at the dawn of COVID? David Eschbach shares his story around three primary business tenets. Each Take-Away is wrapped in a compelling story and supported by integrating sub-lessons. See the show notes as a guide, as this information is applicable for leading a business during any crisis or economic environment, not just during COVID.

    David Eschbach, Spirt One Automotive, St. Louis, MO

    Key Talking Points

    • Five Stages of Business- Obscurity, Awareness, Need, Change, Recommend
    • Awareness- understanding your voice and message is powerful. Include the spouse as 3rd party evaluator with reviews. "No one works for me, they work with me."
    • Forfeiting the Right to Emotion- The difference between emotion and compassion. Dollars are for the owner. Victories are for the team.
    • Focus on Simple Victories Not Dollars
    • Marketing, Advertising and Branding: must be done daily, everyone is a prospect, don’t stop marketing even if you are busy and booked weeks out. Are you “coca-cola?” “Success is detrimental to your daily efforts” “Triumph only means your next effort has to produce bigger results.” Creating a Marketing Calendar. Marketing Everyday- The Everyday Habit. Understanding how to attract new customers. The failure of discounts and rebates, instead market experiences. Becoming an Influencer, let the relationship build your business
    • Your Health is the Health of your Business- your team counts on you for your decisions. The best decisions come from a healthy mind and body.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    What is it like opening two locations at the dawn of COVID? David Eschbach shares his story around three primary business tenets. Each Take-Away is wrapped in a compelling story and supported by integrating sub-lessons. See the show notes as a guide, as this information is applicable for leading a business during any crisis or economic environment, not just during COVID.

    David Eschbach, Spirt One Automotive, St. Louis, MO

    Key Talking Points

    • Five Stages of Business- Obscurity, Awareness, Need, Change, Recommend
    • Awareness- understanding your voice and message is powerful. Include the spouse as 3rd party evaluator with reviews. "No one works for me, they work with me."
    • Forfeiting the Right to Emotion- The difference between emotion and compassion. Dollars are for the owner. Victories are for the team.
    • Focus on Simple Victories Not Dollars
    • Marketing, Advertising and Branding: must be done daily, everyone is a prospect, don’t stop marketing even if you are busy and booked weeks out. Are you “coca-cola?” “Success is detrimental to your daily efforts” “Triumph only means your next effort has to produce bigger results.” Creating a Marketing Calendar. Marketing Everyday- The Everyday Habit. Understanding how to attract new customers. The failure of discounts and rebates, instead market experiences. Becoming an Influencer, let the relationship build your business
    • Your Health is the Health of your Business- your team counts on you for your decisions. The best decisions come from a healthy mind and body.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    7ec442e0-2d75-4a9b-8def-638a3e19b84dFri, 03 Jun 2022 00:15:00 -040058:19falsefull750750What is it like opening two locations at the dawn of COVID? David Eschbach shares his story around three primary business tenets. Each Take-Away is wrapped in a compelling story and supported by integrating sub-lessons. See the show notes as a guide, as this information is applicable for leading a business during any crisis or economic environment, not just during COVID. remarkableresults.biz/e750    The Value of Exit Interviews [THA 278]The Value of Exit InterviewsWe’re talking Exit interviews. Some shop owners do them religiously. Some don’t want to face the music. Some don’t know what to do in an exit interview. Is it a smart time not to burn a bridge? Is there a format to follow? We are going to attempt to answer these questions and more in today’s Town Hall Academy. You can learn a lot about yourself and your company in exit interviews.Watch the Episode on YouTube


    Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HEREMatt Fanslow Podcast: Diagnosing the Aftermarket A to Z


    • Chris Cotton, AutoFix Auto Shop Coaching and the Chris Cotton Weekly Blitz PodcastKey Talking Points
    • Think of it as information gathering.  We think nothing of gathering information to go about repairing a vehicle, be it a customer interview, service information search, or data collection via a scan tool or scope, or meter.  It's getting more and more common to ask clients for reviews.  We want good reviews on our sites, or on Google or Facebook and we want bad reviews to go to us immediately so they can be rectified and hopefully earn a "good" review.


    • People leave people, not companies


    • Winning sports team- winning is a salve for everything


    • If a soon-to-be or former employee just doesn't want to talk to you about their time with you, it may be a sign that your "open door policy" isn't nearly as open as you thought.


    • Your role in an exit interview, as the owner or manager, is to shut up and listen.  Ask questions.  The only statements you really should be making is maybe clearing up real misunderstandings, earnestly asking questions, and thanking them for their time with you working AND talking to you. 


    • Take the information and try very hard to look at it purely at face value, and then after a day or two or a week, come back to it and try to put yourself in their shoes/boots and read between the lines.  Don't let your imagination get too crazy, but with those two perspectives, you should be able to extract information that is true and applicable to improving your business and work environment.


    • There are not enough exit interviews done


    • We value customer reviews why not employees on an exit interview


    • The company should have a formal policy regarding exit interviewing. Must have a policy and or procedure. The same list of questions for all departing employees etc....


    • Not emotional.....hard part about smaller businesses is that the direct report usually does the interview, if at all possible have a neutral party conduct the interview, you can even outsource it if it fits in your budget to do so 


    • if you think of this in marketing terms this is a retention tool, not an acquisition tool. You need to listen to the employees as they leave and then think about your current employees, how can you use the information gathered in order to keep the employees you have


    • top 2 reasons for leaving repair shops is lack of accountability and employee not knowing what their future holds/training plan or lack of one.


    Connect with the Podcast


    Aftermarket Radio Network


    Subscribe on YouTube


    Visit us on the Web


    Follow on Facebook


    Become an Insider


    Buy me a coffee


    Important Books


    Check out today's partners:



    More Time. More Profit. Shop-Ware Shop Management getshopware.com


    ]]>    We’re talking Exit interviews. Some shop owners do them religiously. Some don’t want to face the music. Some don’t know what to do in an exit interview. Is it a smart time not to burn a bridge? Is there a format to follow? We are going to attempt to answer these questions and more in today’s Town Hall Academy. You can learn a lot about yourself and your company in exit interviews.Watch the Episode on YouTube


    Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HEREMatt Fanslow Podcast: Diagnosing the Aftermarket A to Z


    • Chris Cotton, AutoFix Auto Shop Coaching and the Chris Cotton Weekly Blitz PodcastKey Talking Points
    • Think of it as information gathering.  We think nothing of gathering information to go about repairing a vehicle, be it a customer interview, service information search, or data collection via a scan tool or scope, or meter.  It's getting more and more common to ask clients for reviews.  We want good reviews on our sites, or on Google or Facebook and we want bad reviews to go to us immediately so they can be rectified and hopefully earn a "good" review.


    • People leave people, not companies


    • Winning sports team- winning is a salve for everything


    • If a soon-to-be or former employee just doesn't want to talk to you about their time with you, it may be a sign that your "open door policy" isn't nearly as open as you thought.


    • Your role in an exit interview, as the owner or manager, is to shut up and listen.  Ask questions.  The only statements you really should be making is maybe clearing up real misunderstandings, earnestly asking questions, and thanking them for their time with you working AND talking to you. 


    • Take the information and try very hard to look at it purely at face value, and then after a day or two or a week, come back to it and try to put yourself in their shoes/boots and read between the lines.  Don't let your imagination get too crazy, but with those two perspectives, you should be able to extract information that is true and applicable to improving your business and work environment.


    • There are not enough exit interviews done


    • We value customer reviews why not employees on an exit interview


    • The company should have a formal policy regarding exit interviewing. Must have a policy and or procedure. The same list of questions for all departing employees etc....


    • Not emotional.....hard part about smaller businesses is that the direct report usually does the interview, if at all possible have a neutral party conduct the interview, you can even outsource it if it fits in your budget to do so 


    • if you think of this in marketing terms this is a retention tool, not an acquisition tool. You need to listen to the employees as they leave and then think about your current employees, how can you use the information gathered in order to keep the employees you have


    • top 2 reasons for leaving repair shops is lack of accountability and employee not knowing what their future holds/training plan or lack of one.


    Connect with the Podcast


    Aftermarket Radio Network


    Subscribe on YouTube


    Visit us on the Web


    Follow on Facebook


    Become an Insider


    Buy me a coffee


    Important Books


    Check out today's partners:



    More Time. More Profit. Shop-Ware Shop Management getshopware.com


    ]]>    e9d58964-4950-4ea3-9904-b57fb144cabeThu, 02 Jun 2022 00:15:00 -040043:11falsefull278278We’re talking Exit interviews. Some shop owners do them religiously. Some don’t want to face the music. Some don’t know what to do in an exit interview. Is it a smart time not to burn a bridge? Is there a format to follow? We are going to attempt to answer these questions and more in today’s Town Hall Academy. You can learn a lot about yourself and your company in exit interviews.    Pass Through Entity Tax (PTET) - What You Need to Know [E016] - Business By The NumbersPass Through Entity Tax (PTET) - What You Need to Know [E016] - Business By The NumbersPass Through Entity Tax (PTET) - What You Need to Know

    This week Hunt discusses the pass-through entity tax that has become more common and was a big issue during this year's tax season.

    • What is Pass-Through Entity Tax?

    • Who is eligible to pay this?

    • Why would someone elect to use the pass-through entity tax and what are the tax savings?

    • How do I set up the Pass-Through

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here Entity Tax?

    ]]>    Pass Through Entity Tax (PTET) - What You Need to Know

    This week Hunt discusses the pass-through entity tax that has become more common and was a big issue during this year's tax season.

    • What is Pass-Through Entity Tax?

    • Who is eligible to pay this?

    • Why would someone elect to use the pass-through entity tax and what are the tax savings?

    • How do I set up the Pass-Through

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here Entity Tax?

    ]]>    13250523-12c3-4b56-929d-bd37d7fc7905Thu, 02 Jun 2022 00:15:00 -040021:09falsebonus    With Sean Medbury on Jiu-Jitsu [E033] - Automotive Field TheoryWith Sean Medbury on Jiu-Jitsu [E033] - Automotive Field TheorySean Medbury on Jiu-Jitsu

    • Introduction to Brazilian jiu-jitsu
    • Lessons on the mat to the bay
    • Learning about comfort

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Sean Medbury on Jiu-Jitsu

    • Introduction to Brazilian jiu-jitsu
    • Lessons on the mat to the bay
    • Learning about comfort

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    76557cad-c085-4a01-8225-274f1cc5e7aeWed, 01 Jun 2022 00:15:00 -040046:51falsebonus    The Many Roles Of The Shop Owner – Dr. Dave Weiman [RR 749]The Many Roles Of The Shop Owner - Dr. Dave Weiman [RR 749]As we grow as leaders and build a strong culture in our businesses, we take on many different roles. These are unwritten roles that many small business people need to know that may have to step into. Such as a marriage counselor, a person of faith, an intervention confidant, and more. I’m with Dr. Dave Weiman, a great and wise contributor to the podcast, as we discuss the management of all the different hats we put on as business owners.

    Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE

    Key Talking Points

    • If we feel over-stressed juggling too many roles at work, what do we do? Be aware of who you are at that moment, are you having too many roles? Prioritize the roles and refer/suggest other professional resources
    • Strengthening relationships at work, being more personal 
    • Trust- telling someone when something’s wrong or asking for advice- creating connections and being a sounding board. Listening without talking is critical. 
    • A personal board of directors- your boss is usually one
    • Family business- a distinction and addressing each other properly when at work. Succession planning needs to have transparent conversations and ask questions. 
    • Work-life balance- are you managing time or managing yourself? What are the goals within your roles? How much time do you want to spend on each role?
    • How many roles are too many? (Does it mean we're trying to be too many things? Or that people who work for us NEED too much from us? A little of both?)

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    As we grow as leaders and build a strong culture in our businesses, we take on many different roles. These are unwritten roles that many small business people need to know that may have to step into. Such as a marriage counselor, a person of faith, an intervention confidant, and more. I’m with Dr. Dave Weiman, a great and wise contributor to the podcast, as we discuss the management of all the different hats we put on as business owners.

    Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE

    Key Talking Points

    • If we feel over-stressed juggling too many roles at work, what do we do? Be aware of who you are at that moment, are you having too many roles? Prioritize the roles and refer/suggest other professional resources
    • Strengthening relationships at work, being more personal 
    • Trust- telling someone when something’s wrong or asking for advice- creating connections and being a sounding board. Listening without talking is critical. 
    • A personal board of directors- your boss is usually one
    • Family business- a distinction and addressing each other properly when at work. Succession planning needs to have transparent conversations and ask questions. 
    • Work-life balance- are you managing time or managing yourself? What are the goals within your roles? How much time do you want to spend on each role?
    • How many roles are too many? (Does it mean we're trying to be too many things? Or that people who work for us NEED too much from us? A little of both?)

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    9dd9e34a-9270-4395-aa36-4eb11f94ef46Tue, 31 May 2022 00:15:00 -040043:49falsefull749749As we grow as leaders and build a strong culture in our businesses, we take on many different roles. These are unwritten roles that many small business people need to know that may have to step into. Such as a marriage counselor, a person of faith, an intervention confidant, and more. I’m with Dr. Dave Weiman, a great and wise contributor to the podcast, as we discuss the management of all the different hats we put on as business owners. remarkableresults.biz/e749    Are You Coachable? [E062] - Chris Cotton Weekly BlitzAre You Coachable? [E062] - Chris Cotton Weekly BlitzAre You Coachable

    AutoLeap Link: https://bit.ly/3n5qW2M

    8 Point Check on Your Coachability . . Which of these are true and to what extent?

    1. I usually allow my manager and others to complete their sentences before responding.

    2. When I’m given feedback/ criticism, I usually think about it before responding, waiting

    just a bit.


    3. When I’m given feedback/ criticism, I rarely find myself defending a position or action immediately.


    4. When I’m given feedback/ criticism, I ask questions about it in order to try to better

    understand it. (A good sign.)


    5. I feel my work’s purpose is to serve my external customers.


    6. I feel my work’s purpose is to serve my internal customers (managers, colleagues, other

    departments).


    7. I’ve changed/ revised my position/ approach because of the advice of another individual.

    8. My manager invests time in my professional development (If s/he doesn’t, it might be

    because of a perception that you’re uncoachable).


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    Are You Coachable

    AutoLeap Link: https://bit.ly/3n5qW2M

    8 Point Check on Your Coachability . . Which of these are true and to what extent?

    1. I usually allow my manager and others to complete their sentences before responding.

    2. When I’m given feedback/ criticism, I usually think about it before responding, waiting

    just a bit.


    3. When I’m given feedback/ criticism, I rarely find myself defending a position or action immediately.


    4. When I’m given feedback/ criticism, I ask questions about it in order to try to better

    understand it. (A good sign.)


    5. I feel my work’s purpose is to serve my external customers.


    6. I feel my work’s purpose is to serve my internal customers (managers, colleagues, other

    departments).


    7. I’ve changed/ revised my position/ approach because of the advice of another individual.

    8. My manager invests time in my professional development (If s/he doesn’t, it might be

    because of a perception that you’re uncoachable).


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    e15f08ab-7999-430a-a3e9-2e9ca6442f21Mon, 30 May 2022 00:15:00 -040008:56falsebonus    Technician Time Management [AW 107]Technician Time ManagementGuest host and a shop tour with Casey McGowan, Casey's Independent Auto Repair, Vancouver, WA. Casey discusses the difference between productivity and efficiency in a shop and the importance of measuring technician time management.

    Watch the Episode on YouTube

    Key Talking Points

    • Technician time management- performance-based pay plan
    • Tech time manager- clocking in with tablets, job clock is a work in progress screen
    • Resistance? Has to be implemented at the beginning of the hiring process
    • Labor rate- most profitable item 
    • Idle time? Parts? Equipment? Why?
    • Productivity vs Efficiency 
    • Building a schedule and promising customers can only be done with a history of time management 
    • 300% rule- 100% of cars get 100% inspections and they report 100% of the findings

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Guest host and a shop tour with Casey McGowan, Casey's Independent Auto Repair, Vancouver, WA. Casey discusses the difference between productivity and efficiency in a shop and the importance of measuring technician time management.

    Watch the Episode on YouTube

    Key Talking Points

    • Technician time management- performance-based pay plan
    • Tech time manager- clocking in with tablets, job clock is a work in progress screen
    • Resistance? Has to be implemented at the beginning of the hiring process
    • Labor rate- most profitable item 
    • Idle time? Parts? Equipment? Why?
    • Productivity vs Efficiency 
    • Building a schedule and promising customers can only be done with a history of time management 
    • 300% rule- 100% of cars get 100% inspections and they report 100% of the findings

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    23778f8e-fb69-4442-b3e6-4b855a54abc7Sat, 28 May 2022 00:15:00 -040018:28falsefull107107Guest host and a shop tour with Casey McGowan, Casey's Independent Auto Repair, Vancouver, WA. Casey discusses the difference between productivity and efficiency in a shop and the importance of measuring technician time management. remarkableresults.biz/aw107    The Lowest Price Shop Is Not Your Competitor – Reggie Stewart [RR 748]The Lowest Price Shop Is Not Your Competitor - Reggie Stewart [RR 748]What do you do when a disgruntled customer wants to know why your shop is more expensive than the one down the road? Are you educating customers on the value of your services? Do you feel like you have to defend your profitable business model? Does the shop down the road, which has the crazy low price, realize their business won’t be worth it’s value when it’s time to sell?

    Reggie Stewart, Reggie's Motor Works, and Noble Auto Service in Noblesville, IN, Euro Specialist. Listen to Reggie's previous episodes HERE

    Key Talking Points

    • Did the owner pay off the property 30+ years ago? Why isn’t he paying himself rent? Do the employees of this shop make appropriate wages? Do they provide any benefits? What happens when you have a more complicated problem? 
    • Then, they are perpetuating the idea that the auto repair industry is untrustworthy, when in fact it just costs more to build a modern trustworthy business.
    • “There's a shop for every client, and a client for every shop”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    What do you do when a disgruntled customer wants to know why your shop is more expensive than the one down the road? Are you educating customers on the value of your services? Do you feel like you have to defend your profitable business model? Does the shop down the road, which has the crazy low price, realize their business won’t be worth it’s value when it’s time to sell?

    Reggie Stewart, Reggie's Motor Works, and Noble Auto Service in Noblesville, IN, Euro Specialist. Listen to Reggie's previous episodes HERE

    Key Talking Points

    • Did the owner pay off the property 30+ years ago? Why isn’t he paying himself rent? Do the employees of this shop make appropriate wages? Do they provide any benefits? What happens when you have a more complicated problem? 
    • Then, they are perpetuating the idea that the auto repair industry is untrustworthy, when in fact it just costs more to build a modern trustworthy business.
    • “There's a shop for every client, and a client for every shop”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    f3e2437f-e60e-459a-ba22-4e7e63ca9b4fFri, 27 May 2022 00:15:00 -040029:40falsefull748748What do you do when a disgruntled customer wants to know why your shop is more expensive than the one down the road? Are you educating customers on the value of your services? Do you feel like you have to defend your profitable business model? Does the shop down the road, which has the crazy low price, realize their business won’t be worth it’s value when it’s time to sell? remarkableresults.biz/e748    EIDL - Economic Injury Disaster Loan - An Update [E015] - Business By The NumbersEIDL - Economic Injury Disaster Loan - An Update [E015] - Business By The NumbersEIDL - Economic Injury Disaster Loan - An Update

    Hunt discusses the end of the EIDL Program and what shops should know about it as of today.

    • What is the EIDL Loan Program and what are the terms?

    • What I am allowed to use this for?

    • What am I not allowed to use this for? Are they any way around these rules?

    • Should I pay mine back or should I hang onto it?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    EIDL - Economic Injury Disaster Loan - An Update

    Hunt discusses the end of the EIDL Program and what shops should know about it as of today.

    • What is the EIDL Loan Program and what are the terms?

    • What I am allowed to use this for?

    • What am I not allowed to use this for? Are they any way around these rules?

    • Should I pay mine back or should I hang onto it?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    a20310b9-273b-473e-948f-1332ac675056Thu, 26 May 2022 00:15:00 -040026:18falsebonus    Prepare for the Future [THA 277]Prepare for the FutureWatch the Episode on YouTube

    Sam Craven, The Garagisti, Houston, TX. Listen to Sam's previous episodes HERE

    Jake Sorensen, 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. Shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT Listen to Jake’s previous episodes HERE

    Bill Weaver, NAPA Auto Care Trainer

    John Gardner, ASE Master Certified Technician & Instructor at Chipola College and is a Television Host on the popular shows Tech Garage & Motorhead Garage.

    Jack Curran, G & C Tire and Auto Service, two locations, Chantilly and Manassas, VA. Listen to Jack’s previous episode HERE

    Key Talking Points
    • Shops will have to start raising their own entry-level tech…. Shadowing and Mentoring will have to become part of the training program
    • You must have a relationship with your local schools
    • “You can't build on sand, you need a foundation” be safe and have integrity with the vehicle. Cleaning bathroom, cleaning the floors etc
    • How do you get people to fall in love with cars and the process of automotive repair? Less passion for ‘cars’ but they want to learn and be without debt. It’s about relationships and people. 
    • From fuel injection to ABS. VVT, turbo, and stability control to ADAS technology has always advanced. Can we learn from recent past experiences to prepare (when to purchase equipment, train our people, market to the public)
    • Keep up to date- what you “know” or have heard in the past may not be true today. All vehicles have a static calibration process performed when they are manufactured, which will not change. Dynamic creates a liability concern since vehicles need to be driven when the ADAS systems are not calibrated. Dynamic calibration can be difficult with weather, and road conditions.

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

     ]]>    Watch the Episode on YouTube

    Sam Craven, The Garagisti, Houston, TX. Listen to Sam's previous episodes HERE

    Jake Sorensen, 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. Shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT Listen to Jake’s previous episodes HERE

    Bill Weaver, NAPA Auto Care Trainer

    John Gardner, ASE Master Certified Technician & Instructor at Chipola College and is a Television Host on the popular shows Tech Garage & Motorhead Garage.

    Jack Curran, G & C Tire and Auto Service, two locations, Chantilly and Manassas, VA. Listen to Jack’s previous episode HERE

    Key Talking Points
    • Shops will have to start raising their own entry-level tech…. Shadowing and Mentoring will have to become part of the training program
    • You must have a relationship with your local schools
    • “You can't build on sand, you need a foundation” be safe and have integrity with the vehicle. Cleaning bathroom, cleaning the floors etc
    • How do you get people to fall in love with cars and the process of automotive repair? Less passion for ‘cars’ but they want to learn and be without debt. It’s about relationships and people. 
    • From fuel injection to ABS. VVT, turbo, and stability control to ADAS technology has always advanced. Can we learn from recent past experiences to prepare (when to purchase equipment, train our people, market to the public)
    • Keep up to date- what you “know” or have heard in the past may not be true today. All vehicles have a static calibration process performed when they are manufactured, which will not change. Dynamic creates a liability concern since vehicles need to be driven when the ADAS systems are not calibrated. Dynamic calibration can be difficult with weather, and road conditions.

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

     ]]>    d7757ed9-40c4-48a8-bf6b-7ab074061e6eThu, 26 May 2022 00:15:00 -040051:38falsefull277277How do we prepare for the future? In this episode listen to the insights from the perspective of a shop owner, technician, instructor, COO, and trainer. Times have changed, so how do we get the younger generation passionate about our industry and our high-tech vehicles? What does the future of ADAS and electric vehicles mean to the aftermarket? remarkableresults.biz/a277    Are You Positive Deviant? [E032] - Automotive Field TheoryAre You Positive Deviant? [E032] - Automotive Field TheoryAre You Positive Deviant?

    Matt tackles the idea of learning from positive deviants

    - positive deviants are used in finding solutions to complex issues

    - don't forget to learn from other's successes

    - the power of attitude

    - longterm thinking

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Are You Positive Deviant?

    Matt tackles the idea of learning from positive deviants

    - positive deviants are used in finding solutions to complex issues

    - don't forget to learn from other's successes

    - the power of attitude

    - longterm thinking

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    93119615-6026-4a15-a94d-0ace57565e7eWed, 25 May 2022 00:15:00 -040027:35falsebonus    Google Reviews – Jimmy Lea [RR 747]Google Reviews - Jimmy Lea [RR 747]It’s time to take a deep dive into Google Reviews. Why is it important to have a variety of star ratings instead of all 5 stars? Why do you need to respond to good and bad reviews? I’m with Jimmy Lea, KUKUI Evangelist. Find out why your business must exist digitally in order to capture customers.

    Jimmy Lea, KUKUI Evangelist. Listen to Jimmy's previous episodes HERE

    Key Talking Points

    • Social media is a time suck if you don't have a purpose and a time allotment for social media
    • Google gives you more creditability for having a variety of Star Reviews. We are human and we make mistakes.  Own it and move on. The ideal rating for a shop is 4.5- 4.9/5.0. Don’t incentivize reviews with customers, Google will pull those reviews. 70% of all internet searches are through Google. Motorists are looking for honesty and trustworthiness, which translates to a shop that also owns their Bad News.
    • A shop must not Gate review responses. There is software available in the industry that will allow you to give a Google Link if it is to be a 4 or 5-star review and a form for upset customers—allowing you the opportunity to correct errors behind the scenes rather than being open with all reviews. This is Gating, and Gating will only hurt the Shop. Google has no ability to go after the software company, only to remove the reviews that have been placed on their platform suspected of Gating.
    • A shop needs to respond to all reviews both positive and negative. Negative Reviews: Apologize that they feel this way, State the Facts, Apologize again that they feel this way, and then take the conversation offline.
    • “Key Words” are important in Google Reviews, your website, and your SEO. There are 2 methods for accomplishing this: The client leaves keywords in their review as they tell their story. Or, your response contains the keywords such as Year/Make/Model and services performed.
    • The methods for removing a Negative Google Review. Each step has a 50/50 chance of getting the review removed. Step 1: Report the review as inappropriate and have 2-3 friends do the same. Step 2: After waiting the 3-day waiting period, report it to the Google Business Profile Forum. Support.Google.com, give just enough information to get a case number and then give all the details to the human. Step 3: Report the profile of the reviewer as inappropriate.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    It’s time to take a deep dive into Google Reviews. Why is it important to have a variety of star ratings instead of all 5 stars? Why do you need to respond to good and bad reviews? I’m with Jimmy Lea, KUKUI Evangelist. Find out why your business must exist digitally in order to capture customers.

    Jimmy Lea, KUKUI Evangelist. Listen to Jimmy's previous episodes HERE

    Key Talking Points

    • Social media is a time suck if you don't have a purpose and a time allotment for social media
    • Google gives you more creditability for having a variety of Star Reviews. We are human and we make mistakes.  Own it and move on. The ideal rating for a shop is 4.5- 4.9/5.0. Don’t incentivize reviews with customers, Google will pull those reviews. 70% of all internet searches are through Google. Motorists are looking for honesty and trustworthiness, which translates to a shop that also owns their Bad News.
    • A shop must not Gate review responses. There is software available in the industry that will allow you to give a Google Link if it is to be a 4 or 5-star review and a form for upset customers—allowing you the opportunity to correct errors behind the scenes rather than being open with all reviews. This is Gating, and Gating will only hurt the Shop. Google has no ability to go after the software company, only to remove the reviews that have been placed on their platform suspected of Gating.
    • A shop needs to respond to all reviews both positive and negative. Negative Reviews: Apologize that they feel this way, State the Facts, Apologize again that they feel this way, and then take the conversation offline.
    • “Key Words” are important in Google Reviews, your website, and your SEO. There are 2 methods for accomplishing this: The client leaves keywords in their review as they tell their story. Or, your response contains the keywords such as Year/Make/Model and services performed.
    • The methods for removing a Negative Google Review. Each step has a 50/50 chance of getting the review removed. Step 1: Report the review as inappropriate and have 2-3 friends do the same. Step 2: After waiting the 3-day waiting period, report it to the Google Business Profile Forum. Support.Google.com, give just enough information to get a case number and then give all the details to the human. Step 3: Report the profile of the reviewer as inappropriate.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    fe2b22a5-59b4-40dd-9f4a-729f8c4fecf9Tue, 24 May 2022 00:15:00 -040034:53falsefull747747It’s time to take a deep dive into Google Reviews. Why is it important to have a variety of star ratings instead of all 5 stars? Why do you need to respond to good and bad reviews? I’m with Jimmy Lea, Kukui Evangelist. Find out why your business must exist digitally in order to capture customers. remarkableresults.biz/e747    Leadership Gold - Chapter 2 - The Toughest Person to Lead [E061] - Chris Cotton Weekly BlitzLeadership Gold - Chapter 2 - The Toughest Person to Lead [E061] - Chris Cotton Weekly BlitzPlease take a minute to check out our sponsor, AutoLeap: https://bit.ly/3n5qW2M

    Leadership Gold, Chapter Two; The Toughest Person to Lead is Yourself!

    1. Judging Yourself:

    a. We don't see ourselves as we see others.

    b. We are harder on others than we are on oursleves.

    2. Keys to Leading Yourself

    a. Learn Followership

    b. Develop Self Discipline

    c. Practice Patience

    d. Seek Accountability


    Accountability Exercises:

    1. How Clearly do you see yourself?

    2. Where do you need to grow?

    3. How well do you take advice?


    Mentoring Moment:

    Conversations with your employees.


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    Please take a minute to check out our sponsor, AutoLeap: https://bit.ly/3n5qW2M

    Leadership Gold, Chapter Two; The Toughest Person to Lead is Yourself!

    1. Judging Yourself:

    a. We don't see ourselves as we see others.

    b. We are harder on others than we are on oursleves.

    2. Keys to Leading Yourself

    a. Learn Followership

    b. Develop Self Discipline

    c. Practice Patience

    d. Seek Accountability


    Accountability Exercises:

    1. How Clearly do you see yourself?

    2. Where do you need to grow?

    3. How well do you take advice?


    Mentoring Moment:

    Conversations with your employees.


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    24733844-d4ec-44a6-823c-016669c9a260Mon, 23 May 2022 00:15:00 -040022:38falsebonus    Being Focused Led to Dream Shop [AW 106]Being Focused Led to Dream ShopGuest host and a shop tour with Tom Schearer, Schearer's Sales and Service, Allentown, PA. Tom discusses the importance of leadership and focus. Empower your team with what to do, how to do it and why they are doing it.

    Watch the Episode on YouTube

    Key Talking Points

    • Focus on systems and processes and empower your team
    • The owner has the responsibility for the results, but not the actual tasks
    • Leadership- teaching what to do, how to do it, and the why behind doing it
    • Tom bought his dream shop because he was focused on his business

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Guest host and a shop tour with Tom Schearer, Schearer's Sales and Service, Allentown, PA. Tom discusses the importance of leadership and focus. Empower your team with what to do, how to do it and why they are doing it.

    Watch the Episode on YouTube

    Key Talking Points

    • Focus on systems and processes and empower your team
    • The owner has the responsibility for the results, but not the actual tasks
    • Leadership- teaching what to do, how to do it, and the why behind doing it
    • Tom bought his dream shop because he was focused on his business

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    ab2a3918-cf7e-49eb-aa17-0adef9720dc5Sat, 21 May 2022 00:15:00 -040019:02falsefull106106Guest host and a shop tour with Tom Schearer, Schearer's Sales and Service, Allentown, PA. Tom discusses the importance of leadership and focus. Empower your team with what to do, how to do it and why they are doing it. remarkableresults.biz/aw106    From the Bays to the Classroom – Brandon Steckler [RR 746]From the Bays to the Classroom - Brandon StecklerDo you have a passion for teaching others and watching them grow? Is it something you’ve been interested in doing? I’m with Brandon Steckler at the TST Big Event 2022 and we discuss his path to becoming a trainer and writer for MotorAge Magazine. He also shares a transparent review of one of his classes from a peer. A special episode I did with Brandon on his passion for teaching is Episode 342. Speaking of training, did you know that auto tech colleges need part-time instructors? It is a great way to engage with auto tech students. How about being a high school night school trainer. Let’s think outside the box and advance the aftermarket together.

    Brandon Steckler, instructor for CarQuest Institute and WorldPAC Training Institute, Technical Editor for MotorAge Magazine, technical support and beta testing for Automotive Test Solutions. Listen to Brandon’s previous episodes HERE.

    Key Talking Points

    • Life after being a technician- opportunities to be a trainer/teacher, breaking the ice as part-time instructor at local schools, writers also needed at magazines, start reaching out to the current instructor 
    • WorldPac- subject matter experts (Honda), Brandon builds curriculum   
    • Carquest- a group of subject matter experts that put together classes to train the trainer while having input/case study with the trainer
    • Training/teaching assessments- an accurate description of the class and not an advertisement
    • “Teaching a 6 year old is true mastery”
    • Matt Fanslow Diagnosing the Aftermarket A - Z "Divorce Discourse" with Brandon Steckler

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    Do you have a passion for teaching others and watching them grow? Is it something you’ve been interested in doing? I’m with Brandon Steckler at the TST Big Event 2022 and we discuss his path to becoming a trainer and writer for MotorAge Magazine. He also shares a transparent review of one of his classes from a peer. A special episode I did with Brandon on his passion for teaching is Episode 342. Speaking of training, did you know that auto tech colleges need part-time instructors? It is a great way to engage with auto tech students. How about being a high school night school trainer. Let’s think outside the box and advance the aftermarket together.

    Brandon Steckler, instructor for CarQuest Institute and WorldPAC Training Institute, Technical Editor for MotorAge Magazine, technical support and beta testing for Automotive Test Solutions. Listen to Brandon’s previous episodes HERE.

    Key Talking Points

    • Life after being a technician- opportunities to be a trainer/teacher, breaking the ice as part-time instructor at local schools, writers also needed at magazines, start reaching out to the current instructor 
    • WorldPac- subject matter experts (Honda), Brandon builds curriculum   
    • Carquest- a group of subject matter experts that put together classes to train the trainer while having input/case study with the trainer
    • Training/teaching assessments- an accurate description of the class and not an advertisement
    • “Teaching a 6 year old is true mastery”
    • Matt Fanslow Diagnosing the Aftermarket A - Z "Divorce Discourse" with Brandon Steckler

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    28a09fc3-b2d1-43ba-87df-af123c28f6b8Fri, 20 May 2022 00:15:00 -040032:53falsefull746746Do you have a passion for teaching others and watching them grow? Is it something you’ve been interested in doing? I’m with Brandon Steckler at the TST Big Event 2022 and we discuss his path to becoming a trainer and writer for MotorAge Magazine. He also shares a transparent review of one of his classes from a peer. A special episode I did with Brandon on his passion for teaching is episode 342. Speaking of training, did you know that auto tech colleges need part-time instructors? It is a great way to engage with auto tech students. How about being a high school night school trainer. Let’s think outside the box and advance the aftermarket together. remarkableresults.biz/e746    Build Your Labor Rate From The Ground Up [THA 276]Build Your Labor Rate From The Ground UpHow much do you value your time? Your employee's time? Are you making your decision on your labor rate based on data? My expert panel breaks down a mathematical and strategic way to understand the labor rate that delivers your profit goal.  To view the charts and presentations my guests have prepared, make sure you head to my carm capriotto youtube channel or find the link on the show notes. Once you see the math your decision to set a profitable labor rate will be smarter and easier.

    Watch the Episode on YouTube

    Dave Kusa, owner of AutoTrend Diagnostics in Campbell, CA. Listen to Dave’s other episodes HERE.


    Bill Haas, Owner of Haas Performance Consulting, Listen to Bill’s previous episodes HERE.


    • Key Talking Points
    • Your labor rate is an expression of how much you value your time.


    • Raising my labor rate was the worst decision I ever made. Said no one ever!


    • Productivity and profitability per technician


    • Make decisions based on data


    • Prove that your labor rate is right


    • Does your team understand where the money goes? “If you don’t share, they don’t care”


    Connect with the Podcast


    Aftermarket Radio Network


    Subscribe on YouTube


    Visit us on the Web


    Follow on Facebook


    Become an Insider


    Buy me a coffee


    Important Books


    Check out today's partners:



    More Time. More Profit. Shop-Ware Shop Management getshopware.com


    ]]>    How much do you value your time? Your employee's time? Are you making your decision on your labor rate based on data? My expert panel breaks down a mathematical and strategic way to understand the labor rate that delivers your profit goal.  To view the charts and presentations my guests have prepared, make sure you head to my carm capriotto youtube channel or find the link on the show notes. Once you see the math your decision to set a profitable labor rate will be smarter and easier.

    Watch the Episode on YouTube

    Dave Kusa, owner of AutoTrend Diagnostics in Campbell, CA. Listen to Dave’s other episodes HERE.


    Bill Haas, Owner of Haas Performance Consulting, Listen to Bill’s previous episodes HERE.


    • Key Talking Points
    • Your labor rate is an expression of how much you value your time.


    • Raising my labor rate was the worst decision I ever made. Said no one ever!


    • Productivity and profitability per technician


    • Make decisions based on data


    • Prove that your labor rate is right


    • Does your team understand where the money goes? “If you don’t share, they don’t care”


    Connect with the Podcast


    Aftermarket Radio Network


    Subscribe on YouTube


    Visit us on the Web


    Follow on Facebook


    Become an Insider


    Buy me a coffee


    Important Books


    Check out today's partners:



    More Time. More Profit. Shop-Ware Shop Management getshopware.com


    ]]>    a9bda4e5-a49a-49f0-92f8-f13693abd2a2Thu, 19 May 2022 00:15:00 -040054:15falsefull276276How much do you value your time? Your employee's time? Are you making your decision on your labor rate based on data? My expert panel breaks down a mathematical and strategic way to understand the labor rate that delivers your profit goal. To view the charts and presentations my guests have prepared, make sure you head to my carm capriotto youtube channel or find the link on the show notes. Once you see the math your decision to set a profitable labor rate will be smarter and easier. remarkableresults.biz/a276    Selling Your Shop to a Key Employee [E014] - Business By The NumbersSelling Your Shop to a Key Employee [E014] - Business By The NumbersSelling Your Shop to Key Employee. This week Hunt discusses some of the options that are out there for selling your shop to a key employee and how to retain them until you are ready to sell.

    • Why is selling a minority share in your business a bad idea?

    • What selling to an internal party in your business can be a win for both the buyer and the seller?

    • How to structure a plan to transition to this new owner while he remains an employee?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Selling Your Shop to Key Employee. This week Hunt discusses some of the options that are out there for selling your shop to a key employee and how to retain them until you are ready to sell.

    • Why is selling a minority share in your business a bad idea?

    • What selling to an internal party in your business can be a win for both the buyer and the seller?

    • How to structure a plan to transition to this new owner while he remains an employee?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    6711a881-adbd-4b76-8ee4-5170bb5ee659Thu, 19 May 2022 00:15:00 -040030:39falsebonus    Do You Show Appreciation With Acknowledgement? With Brin Kline [E031] - Automotive Field TheoryDo You Show Appreciation With Acknowledgement? With Brin Kline [E031] - Automotive Field TheoryBrin Kline joins me to talk about:

    • Appreciation and acknowledgment.
    • Expectations of perfection
    • Trying to stay aware of the needs of clients, employees, family, and the business
    • Operating in a competitive market
    • Performance review (future show)

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Brin Kline joins me to talk about:

    • Appreciation and acknowledgment.
    • Expectations of perfection
    • Trying to stay aware of the needs of clients, employees, family, and the business
    • Operating in a competitive market
    • Performance review (future show)

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    d2c28584-9dbe-47af-956f-22893ac0224bWed, 18 May 2022 00:15:00 -040049:10falsebonus    “You’re Not A Technician, You’re A Technical Expert” Aaron Becker [RR 745]"You're Not A Technician, You're A Technical Expert" Aaron BeckerI’m with Aaron Becker at the TST Big Event 2022. His stepfather-in-law is the late Myron Stein, inventor, product innovator, and founder of AirSept. Aaron is the President of AirSept and we discuss Myron’s famous donut and coffee selling tactic, and new products, and if you listen until the very end of your podcast player, you might hear a little backstage chatter with my daughter Tracy. By the way, I got to know Myron during my early days as a podcaster and he was an encourager and always told me like it was. I’ll miss him.

    Aaron Becker, President, AirSept

    Key Talking Points

    • Stepfather Myron started AirSept in 1989- Myron is still an advisor 
    • Determination- no is ‘not right now' or ‘yes later’
    • Donuts and coffee tactic
    • Line connectors- most popular products to solve the leak
    • “Vehicles today- you’re not a technician, you’re a technical expert”
    • New items in the pipeline- service port caps (connect from the outside)

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    I’m with Aaron Becker at the TST Big Event 2022. His stepfather-in-law is the late Myron Stein, inventor, product innovator, and founder of AirSept. Aaron is the President of AirSept and we discuss Myron’s famous donut and coffee selling tactic, and new products, and if you listen until the very end of your podcast player, you might hear a little backstage chatter with my daughter Tracy. By the way, I got to know Myron during my early days as a podcaster and he was an encourager and always told me like it was. I’ll miss him.

    Aaron Becker, President, AirSept

    Key Talking Points

    • Stepfather Myron started AirSept in 1989- Myron is still an advisor 
    • Determination- no is ‘not right now' or ‘yes later’
    • Donuts and coffee tactic
    • Line connectors- most popular products to solve the leak
    • “Vehicles today- you’re not a technician, you’re a technical expert”
    • New items in the pipeline- service port caps (connect from the outside)

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    2d77c711-d551-4f38-b45d-968dc372ec71Tue, 17 May 2022 00:15:00 -040022:14falsefull745745I’m with Aaron Becker at the TST Big Event 2022. His stepfather-in-law is the late Myron Stein, inventor, product innovator, and founder of Airsept. Aaron is the President of Airsept and we discuss Myron’s famous donut and coffee selling tactic, and new products, and if you listen until the very end of your podcast player, you might hear a little backstage chatter with my daughter Tracy. By the way, I got to know Myron during my early days as a podcaster and he was an encourager and always told me like it was. I’ll miss him. remarkableresults.biz/e745    Leadership Gold - Chapter One - Lonely at the Top [E060] - Chris Cotton Weekly BlitzLeadership Gold - Chapter One - Lonely at the Top [E060] - Chris Cotton Weekly BlitzLeadership Gold - Chapter One - Chris Cotton Weekly Blitz

    Please go to: https://bit.ly/3n5qW2M to check out our sponsor, AutoLeap!

    1. Loneliness is NOT a leadership issue!

    2. No one ever got to the top alone!

    3. Avoid positional thinking.

    4. Understand that you are in the people business.

    5. Application Exercises:

    6. Mentoring Moment

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    Leadership Gold - Chapter One - Chris Cotton Weekly Blitz

    Please go to: https://bit.ly/3n5qW2M to check out our sponsor, AutoLeap!

    1. Loneliness is NOT a leadership issue!

    2. No one ever got to the top alone!

    3. Avoid positional thinking.

    4. Understand that you are in the people business.

    5. Application Exercises:

    6. Mentoring Moment

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    7482ef23-5892-47e4-93cc-f42ef4eba65fMon, 16 May 2022 00:15:00 -040022:12falsebonus    Anthony Williams TributeAnthony Williams TributeAnthony Williams, 37, who was the Special Project Manager and

    Curriculum Developer at CARQUEST Technical Institute (CTI), tragically and

    unexpectedly died earlier this month. He is survived by his wife, Deb, and

    their three children. In his short time, Williams leaves a legacy for those who

    knew him, as a teacher and a friend to all, and left a lasting and indelible

    mark on their careers and lives. 

    Team members and close friends of Williams from Advance Auto

    Parts, Worldpac and CTI met with me, Rob Merwin and Aftermarket Matters, last

    week to share their experiences. Here are a few memories from Chris Chesney, Randy

    Briggs, Luke Murray and Susan Trevaskis in tribute to Williams.

    ]]>    Anthony Williams, 37, who was the Special Project Manager and

    Curriculum Developer at CARQUEST Technical Institute (CTI), tragically and

    unexpectedly died earlier this month. He is survived by his wife, Deb, and

    their three children. In his short time, Williams leaves a legacy for those who

    knew him, as a teacher and a friend to all, and left a lasting and indelible

    mark on their careers and lives. 

    Team members and close friends of Williams from Advance Auto

    Parts, Worldpac and CTI met with me, Rob Merwin and Aftermarket Matters, last

    week to share their experiences. Here are a few memories from Chris Chesney, Randy

    Briggs, Luke Murray and Susan Trevaskis in tribute to Williams.

    ]]>    2e8939a8-6e94-4ac8-a619-365b06d24459Mon, 16 May 2022 00:15:00 -040025:22falsefull    “Play Ball” Committed to Community [AW 105]"Play Ball" Committed to CommunityGuest host and a shop tour with Scott Felser, Park Ridge Auto Care, Buffalo, NY. Scott is a technician turned shop owner and has plans to renovate the front counter and waiting area. He believes strongly in giving back to his community and apprenticeship.

    Watch the Episode on YouTube

    Key Talking Points

    • Bought business in 2008, was technician prior at business since 2001
    • Has plans to update the front customer waiting area and service counter and adding central air
    • Park Ridge Auto Care is active participant in the community- sponsor for local teams
    • Has complimentary branded hand sanitizers, magnetic chip clips, and air fresheners available

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Guest host and a shop tour with Scott Felser, Park Ridge Auto Care, Buffalo, NY. Scott is a technician turned shop owner and has plans to renovate the front counter and waiting area. He believes strongly in giving back to his community and apprenticeship.

    Watch the Episode on YouTube

    Key Talking Points

    • Bought business in 2008, was technician prior at business since 2001
    • Has plans to update the front customer waiting area and service counter and adding central air
    • Park Ridge Auto Care is active participant in the community- sponsor for local teams
    • Has complimentary branded hand sanitizers, magnetic chip clips, and air fresheners available

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    26952d27-bf5b-4631-a72a-c19b704894e6Sat, 14 May 2022 00:15:00 -040015:33falsefull105105    The Hardest Lessons to Learn – Kevin Eckler [RR 744]The Hardest Lessons to Learn - Kevin Eckler [RR 744]There’s nothing better than catching up with an industry friend at TST’s Big Event! Dive into the blueprint of Kevin Eckler’s second location, and his transparency of learning a valuable lesson of full commitment to his employees. He explains words are just words until actions are put into place. You’ll also hear from his newest employee that was an intern at his shop.

    Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY. Listen to Kevin’s previous episodes HERE.

    Key Talking Points

    • Kevin joined a local advisory board after listening to previous podcasts about it- is the evening adult education instructor, ages 18-58, learning how to ‘fix my car’ and developed into exposing the opportunity to join the automotive industry
    • “What you breathe into someone, is what they can become”
    •  Passion is contagious
    • The second location will have a training area- 7 miles away from the first shop
    • Hardest things to learn- not knowing everything and accepting and saying thank you to compliments
    • Are you looking at the other shops in your area as competition? Everyone is on the same team
    • Trust- little things will end up being big things, never say something without fully intending to do it, make it a priority
    • Words are words until actions are put in place
    • Intern turned full-time employee- William’s senior year at his high school required an internship

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    There’s nothing better than catching up with an industry friend at TST’s Big Event! Dive into the blueprint of Kevin Eckler’s second location, and his transparency of learning a valuable lesson of full commitment to his employees. He explains words are just words until actions are put into place. You’ll also hear from his newest employee that was an intern at his shop.

    Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY. Listen to Kevin’s previous episodes HERE.

    Key Talking Points

    • Kevin joined a local advisory board after listening to previous podcasts about it- is the evening adult education instructor, ages 18-58, learning how to ‘fix my car’ and developed into exposing the opportunity to join the automotive industry
    • “What you breathe into someone, is what they can become”
    •  Passion is contagious
    • The second location will have a training area- 7 miles away from the first shop
    • Hardest things to learn- not knowing everything and accepting and saying thank you to compliments
    • Are you looking at the other shops in your area as competition? Everyone is on the same team
    • Trust- little things will end up being big things, never say something without fully intending to do it, make it a priority
    • Words are words until actions are put in place
    • Intern turned full-time employee- William’s senior year at his high school required an internship

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    44be7809-e869-4b0a-83b2-24496004acc0Fri, 13 May 2022 00:15:00 -040042:34falsefull744744There’s nothing better than catching up with an industry friend at TST’s Big Event! Dive into the blueprint of Kevin Eckler’s second location, and his transparency of learning a valuable lesson of full commitment to his employees. He explains words are just words until actions are put into place. You’ll also hear from his newest employee that was an intern at his shop. remarkableresults.biz/e744    Going Multi-Location Part 3 - Structure the Deal [E013] - Business By The NumbersGoing Multi-Location Part 3 - Structure the Deal [E013] - Business By The NumbersGoing Multi-Location! Part 3 of the crash course on going multi-location, Hunt discusses how to take this deal home, finance and set up the purchase price.

    • What are the options for financing the deal and what is the most common?

    • How should I set up this new location? A new entity or existing?

    • How do I allocate the purchase price so that it gets you the most tax benefit?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Going Multi-Location! Part 3 of the crash course on going multi-location, Hunt discusses how to take this deal home, finance and set up the purchase price.

    • What are the options for financing the deal and what is the most common?

    • How should I set up this new location? A new entity or existing?

    • How do I allocate the purchase price so that it gets you the most tax benefit?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    9777602d-bb1e-4e7b-89c5-4a1abea80654Thu, 12 May 2022 00:15:00 -040034:28falsebonus    Plan For Slow Times [THA 275]Plan For Slow TimesThe aftermarket is blazing busy. We may think that boomtown will continue without an end in sight. But what are your ‘slow day action plans?' Some who have not been doing things ‘right’ are feeling the ebb and flow of typical cycle times, holidays, back to school, vacations, weather, and travel. Let this episode help you re-think how you prop up your business. Stop stopping.

    Watch the Episode on YouTube

    Kim Walker, Shop Marketing Pros, Listen to Kim’s other episodes HERE.

    Aaron Woods, X-tra Mile Auto Care, Stillwater, OK. Listen to Aaron's previous episodes HERE

    Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Listen to Clint’s previous episodes HERE

    Key Talking Points
    • Staying ahead of the curve. What we do today, is what we have tomorrow. 
    • An effective SDAP (Slow Day Action Plan) isn’t something you pull out of a drawer or your SOP binder on days when the phone isn’t ringing and there are no cars in the bays.
    • The most important slow-day tool is already in your toolbox. You just need to know how to use it- be proactive, not reactive. Shop management platforms (tracking and analytics), CRM programs (managing the analytics), brand awareness, appointment reminders
    • Tire pressure checks- touchpoint opportunity
    • Service advisors- create urgency and can maintain urgency through booking future appointments. Customers will match your urgency.
    • Strengthen your relationship with customers
    • How involved are you with your community?
    • “Stop Stopping”
    • “If you’re not growing, you’re dying”
    • Assessment- how do you look from an outside perspective? Reviews? Social media presence? Website? Financial scrub of dollars going out?
    • Social posts: new equipment, ‘unboxing’ which attracts new customers and technicians
    • Actively participate in Follow-up and Marketing- when are you reaching out after the sale? 3 Days?  30 Days? How are you reaching out after the sale? It is critical that we honor our customer’s PMOC (preferred method of contact)

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    The aftermarket is blazing busy. We may think that boomtown will continue without an end in sight. But what are your ‘slow day action plans?' Some who have not been doing things ‘right’ are feeling the ebb and flow of typical cycle times, holidays, back to school, vacations, weather, and travel. Let this episode help you re-think how you prop up your business. Stop stopping.

    Watch the Episode on YouTube

    Kim Walker, Shop Marketing Pros, Listen to Kim’s other episodes HERE.

    Aaron Woods, X-tra Mile Auto Care, Stillwater, OK. Listen to Aaron's previous episodes HERE

    Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Listen to Clint’s previous episodes HERE

    Key Talking Points
    • Staying ahead of the curve. What we do today, is what we have tomorrow. 
    • An effective SDAP (Slow Day Action Plan) isn’t something you pull out of a drawer or your SOP binder on days when the phone isn’t ringing and there are no cars in the bays.
    • The most important slow-day tool is already in your toolbox. You just need to know how to use it- be proactive, not reactive. Shop management platforms (tracking and analytics), CRM programs (managing the analytics), brand awareness, appointment reminders
    • Tire pressure checks- touchpoint opportunity
    • Service advisors- create urgency and can maintain urgency through booking future appointments. Customers will match your urgency.
    • Strengthen your relationship with customers
    • How involved are you with your community?
    • “Stop Stopping”
    • “If you’re not growing, you’re dying”
    • Assessment- how do you look from an outside perspective? Reviews? Social media presence? Website? Financial scrub of dollars going out?
    • Social posts: new equipment, ‘unboxing’ which attracts new customers and technicians
    • Actively participate in Follow-up and Marketing- when are you reaching out after the sale? 3 Days?  30 Days? How are you reaching out after the sale? It is critical that we honor our customer’s PMOC (preferred method of contact)

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    70014cda-b879-42b8-a5ca-8c56d6f58ad3Thu, 12 May 2022 00:15:00 -040045:40falsefull275275The aftermarket is blazing busy. We may think that boomtown will continue without an end in sight. But what are your ‘slow day action plans?' Some who have not been doing things ‘right’ are feeling the ebb and flow of typical cycle times, holidays, back to school, vacations, weather, and travel. Let this episode help you re-think how you prop up your business. Stop stopping. remarkableresults.biz/a275    Kung Fu Hustle with Justin Morgan [E030] - Automotive Field TheoryKung Fu Hustle with Justin Morgan [E030] - Automotive Field TheoryThe show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    401446a2-27c9-4afc-9bf6-a561493d8550Wed, 11 May 2022 00:15:00 -040001:11:22falsebonus    “Vision, KC Is My Happy Place” [RR 743]"Vision, KC Is My Happy Place"Candice and Jesse Beuttenmuller come every March from WaKeeney, KS. to the Vision KC Hi Tech Expo. Vision KC, they say, is their Happy Place, therefore shutting down the shop to attend. Their town is so small it doesn’t even have a stoplight! Since we recorded the episode they changed the name of their business to ‘Old 40 Auto Care’. We also discuss the importance of communication with their customers. As a side note, we had a lot of laughs and fun while recording this episode.

    Candice and Jesse Beuttenmuller, Old 40 Auto Care Listen to their previous episodes HERE

    Key Talking Points

    • The whole county is 900 square miles
    • Leaving Vision- Use the time the best way you can, debrief after classes together, you need to make a plan to use the information when you go back to your business. Pick 1-2 things to implement first while it’s fresh on your mind. 
    • Let their customers know ahead of time they will be closed for Vision and schedule around it
    • Their 2 young boys help out in the shop after school
    • Has business coach- networking with the other clients together at Vision. Reviewing what you know has its benefits giving you peace of mind you’re on the right track.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    Candice and Jesse Beuttenmuller come every March from WaKeeney, KS. to the Vision KC Hi Tech Expo. Vision KC, they say, is their Happy Place, therefore shutting down the shop to attend. Their town is so small it doesn’t even have a stoplight! Since we recorded the episode they changed the name of their business to ‘Old 40 Auto Care’. We also discuss the importance of communication with their customers. As a side note, we had a lot of laughs and fun while recording this episode.

    Candice and Jesse Beuttenmuller, Old 40 Auto Care Listen to their previous episodes HERE

    Key Talking Points

    • The whole county is 900 square miles
    • Leaving Vision- Use the time the best way you can, debrief after classes together, you need to make a plan to use the information when you go back to your business. Pick 1-2 things to implement first while it’s fresh on your mind. 
    • Let their customers know ahead of time they will be closed for Vision and schedule around it
    • Their 2 young boys help out in the shop after school
    • Has business coach- networking with the other clients together at Vision. Reviewing what you know has its benefits giving you peace of mind you’re on the right track.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    902feea1-2dcc-490e-acd6-7d2df61dddc3Tue, 10 May 2022 00:15:00 -040028:34falsefull743743Candice and Jesse Beuttenmuller come every March from WaKeeney, KS. to the Vision KC Hi Tech Expo. Vision KC, they say, is their Happy Place, therefore shutting down the shop to attend. Their town is so small it doesn’t even have a stoplight! Since we recorded the episode they changed the name of their business to ‘Old 40 Auto Care’. We also discuss the importance of communication with their customers. As a side note, we had a lot of laughs and fun while recording this episode. remarkableresults.biz/e743    Pet Peeves from Coach Chris Cotton [E059] - Chris Cotton Weekly BlitzPet Peeves from Coach Chris Cotton [E059] - Chris Cotton Weekly BlitzClick Here for more information from our sponsor: https://bit.ly/3n5qW2M

    1. Dirty Parking Lot, Weeds, No Striping, where do your employees, trash can??

    2. Lighting and signage

    3. Building needs painted, updated, benches, signage for after hours drop off etc…

    4. Windows washed, door clean, no handprints

    5. Information on the door correct (google my business information correct)

    6. Contact us…………

    7. Bathroom, public, clean, if you have a specific one for ladies do they have a place to hang up a purse and coat.

    8. Stand up when people come into the business, for crying out loud look up and acknowledge the people

    9. Telephone on hold…………ask and then wait for an answer.

    10. Waiting area nice and neat, wifi code correct and noticeable

    11. No nasty signs: short staffed signs…stop,

    12. Smile be nice………..

    13. A shop environment that your daughter/wife/mother would go into and feel comfortable

    Coach Chris Cotton

    Email Chris: chris@autofixsos.com

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    ]]>    Click Here for more information from our sponsor: https://bit.ly/3n5qW2M

    1. Dirty Parking Lot, Weeds, No Striping, where do your employees, trash can??

    2. Lighting and signage

    3. Building needs painted, updated, benches, signage for after hours drop off etc…

    4. Windows washed, door clean, no handprints

    5. Information on the door correct (google my business information correct)

    6. Contact us…………

    7. Bathroom, public, clean, if you have a specific one for ladies do they have a place to hang up a purse and coat.

    8. Stand up when people come into the business, for crying out loud look up and acknowledge the people

    9. Telephone on hold…………ask and then wait for an answer.

    10. Waiting area nice and neat, wifi code correct and noticeable

    11. No nasty signs: short staffed signs…stop,

    12. Smile be nice………..

    13. A shop environment that your daughter/wife/mother would go into and feel comfortable

    Coach Chris Cotton

    Email Chris: chris@autofixsos.com

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    ]]>    fbfcfc8f-3f26-4517-b0cd-8929ddde33c9Mon, 09 May 2022 00:15:00 -040018:58falsebonus    Power Panel: Internal Communication [CC 107]Power Panel: Internal CommunicationCommunication is one of the biggest problems in human relationships and among a working team inside your business. We are talking about “the power of top internal communication, front to the back of the shop and with your customer. My panel speaks about the process, communication tools, and how a well-oiled communication system makes for satisfied employees and a top customer experience

    Greg Buckley, owner of Buckley's Auto Care in Wilmington, DE.  Greg’s previous episodes HERE.

    https://www.buckleysautocare.com/

    Bryan Kelley, owner of Valley Automotive Repair & Electric, Covington, WA. Bryan’s previous episodes HERE.    https://valleyautoelectric.com/

    Watch on Youtube HERE

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

     ]]>    Communication is one of the biggest problems in human relationships and among a working team inside your business. We are talking about “the power of top internal communication, front to the back of the shop and with your customer. My panel speaks about the process, communication tools, and how a well-oiled communication system makes for satisfied employees and a top customer experience

    Greg Buckley, owner of Buckley's Auto Care in Wilmington, DE.  Greg’s previous episodes HERE.

    https://www.buckleysautocare.com/

    Bryan Kelley, owner of Valley Automotive Repair & Electric, Covington, WA. Bryan’s previous episodes HERE.    https://valleyautoelectric.com/

    Watch on Youtube HERE

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

     ]]>    d59af712-b63e-4471-8d21-12db2303dda8Mon, 09 May 2022 00:15:00 -040039:38falsefull107107Communication is one of the biggest problems in human relationships and among a working team inside your business. We are talking about the power of top internal communication, front to the back of the shop and with your customer. My panel speaks about the process, communication tools, and how a well-oiled communication system makes for satisfied employees and a top customer experience    Streamlining Processes with Brett Beachler [AW 104]Streamlining Processes with Brett BeachlerGuest host and a shop tour with Brett Beachler, Beachler's Vehicle Care & Repair, Peoria, IL. Find out how Brett's team seamlessly communicates between both buildings and their streamlined processes.

    Watch the Episode on YouTube

    Key Talking Points

    • Main 5 bay shop built in the 70’s- built second building behind it as an oil change location and designated advisor area
    • Logistics/communications- ‘Softros’ is a simple instant messaging program, minimization of ‘sideways energy’ talking between advisors and technicians. Detailed descriptions, all 18 computers have the program
    • Headpieces with all employees with phone system- shortcuts with singular buttons
    • Stand-alone customer service and advisor ‘pod’ for final close sale checkout
    • Listen to Brett's previous episodes HERE

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Guest host and a shop tour with Brett Beachler, Beachler's Vehicle Care & Repair, Peoria, IL. Find out how Brett's team seamlessly communicates between both buildings and their streamlined processes.

    Watch the Episode on YouTube

    Key Talking Points

    • Main 5 bay shop built in the 70’s- built second building behind it as an oil change location and designated advisor area
    • Logistics/communications- ‘Softros’ is a simple instant messaging program, minimization of ‘sideways energy’ talking between advisors and technicians. Detailed descriptions, all 18 computers have the program
    • Headpieces with all employees with phone system- shortcuts with singular buttons
    • Stand-alone customer service and advisor ‘pod’ for final close sale checkout
    • Listen to Brett's previous episodes HERE

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    5c407a57-78de-4c07-9ccb-18e4eab6fefeFri, 06 May 2022 12:15:00 -040035:14falsefull104104Guest host and a shop tour with Brett Beachler, Beachler's Vehicle Care and Repair, Peoria, IL. Find out how Brett's team seamlessly communicates between both buildings and their streamlined processes. remarkableresults.biz/aw104    Growing? Is Another Shop In Your Future? – Greg Bunch [RR 742]Growing? Is Another Shop In Your Future? - Greg BunchEver heard of the ‘entrepreneurial curse?’ Do you see opportunity everywhere you look? Are you ready to go multi-location? Or have you been approached to sell? I’m with Greg Bunch from Transformers Institute at Vision 2022 and we discuss the boom in becoming a multi-shop owner and the future of our industry.

    Greg Bunch, Aspen Auto Clinic, Transformers Institute. Listen to Greg’s previous episodes HERE.

    Key Talking Points

    • Hard lesson learned from IRS
    • Entrepreneurial curse- doing it right, seeing opportunity everywhere
    • Retire with purpose- retiring ‘early’ isn't always the best
    • 3-4% of shop owners are multishop
    • Opportunities for private equity acquisitions- having multi shops changes the multiplier.
    • Does your business rely on you to run?
    • Transformers Institute- Prepping store for growth and talking through acquisitions, partnership, and financing. Education and analysis.Formed different groups, 3 platinum, 3 gold, with a waiting list. “Group of growing peers,” recent group is a shop foreman group (getting more out of the shop with than without)
    • Advice- be curious, ask questions, research
    • Future- electric cars, gas prices, Q & A program for inbound calls (50 per month) measures over 50 data points (tone of voice, price on the phone) people are missing empathy when speaking with customers

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    Ever heard of the ‘entrepreneurial curse?’ Do you see opportunity everywhere you look? Are you ready to go multi-location? Or have you been approached to sell? I’m with Greg Bunch from Transformers Institute at Vision 2022 and we discuss the boom in becoming a multi-shop owner and the future of our industry.

    Greg Bunch, Aspen Auto Clinic, Transformers Institute. Listen to Greg’s previous episodes HERE.

    Key Talking Points

    • Hard lesson learned from IRS
    • Entrepreneurial curse- doing it right, seeing opportunity everywhere
    • Retire with purpose- retiring ‘early’ isn't always the best
    • 3-4% of shop owners are multishop
    • Opportunities for private equity acquisitions- having multi shops changes the multiplier.
    • Does your business rely on you to run?
    • Transformers Institute- Prepping store for growth and talking through acquisitions, partnership, and financing. Education and analysis.Formed different groups, 3 platinum, 3 gold, with a waiting list. “Group of growing peers,” recent group is a shop foreman group (getting more out of the shop with than without)
    • Advice- be curious, ask questions, research
    • Future- electric cars, gas prices, Q & A program for inbound calls (50 per month) measures over 50 data points (tone of voice, price on the phone) people are missing empathy when speaking with customers

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    6ebcbfd3-251c-4d08-9f30-fe4cb974df79Fri, 06 May 2022 00:15:00 -040054:18falsefull742742Ever heard of the ‘entrepreneurial curse?’ Do you see opportunity everywhere you look? Are you ready to go multi-location? Or have you been approached to sell? I’m with Greg Bunch from Transformers Institute at Vision 2022 and we discuss the boom in becoming a multi-shop owner and the future of our industry. remarkableresults.biz/e742    Going Multi-Location Part 2 - Evaluation [E012] - Business By The NumbersGoing Multi-Location Part 2 - Evaluation [E012] - Business By The NumbersGoing Multi-Location Part 2 - Evaluation

    In part 2 of the crash course on going multi-location, Hunt discusses getting into the details of a shop and coming up with a fair price

    • What kind of reports should I be asking from the seller?

    • What should you be looking at on the financials, the good the bad, and other things that can give more insight into the business.

    • How to I come up with a fair price for the business based on the net income of the shop and add-backs?

    • How do I start the process of negotiating a possible deal?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Going Multi-Location Part 2 - Evaluation

    In part 2 of the crash course on going multi-location, Hunt discusses getting into the details of a shop and coming up with a fair price

    • What kind of reports should I be asking from the seller?

    • What should you be looking at on the financials, the good the bad, and other things that can give more insight into the business.

    • How to I come up with a fair price for the business based on the net income of the shop and add-backs?

    • How do I start the process of negotiating a possible deal?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    4537859f-908d-4b2e-883e-1c41b17d7fa2Thu, 05 May 2022 00:15:00 -040052:44falsebonus    Details Matter [THA 274]Details MatterThe complete customer experience package starts with having paid attention to details. When was the last time your shop was painted? Is the parking lot striped? What kind of coffee and amenities do you serve? Does your bathroom have extra hooks on the door? I’m with a panel of shop owners that put that extra in extraordinary. You should get a bare minimum of 5 great ideas to implement.

    Watch the Episode on YouTube

    Chris Dekker, My Garage Auto and Tire, Airdrie, Ontario, Canada

    Lorenzo Pellicciotta, President, CarStar, 2 locations Oakville, Ontario

    Murray Voth, Business Coach, RPM Training. Listen to Murray’s previous episodes HERE

    Key Talking Points
    • Shop cleanliness and how it reflects on our capability and quality of work. 
    • 5’s ing shop- sort, set in order, shine, sanitize and sustain
    • Why facility appearance is so important if you want newer vehicles in your database. "People will bring their older vehicle to a shop that services new cars, but they won't bring a new car to a shop that (in their mind) services old ones."
    • Remember that the client will never see 99% of our work, and pay attention to the 1% that they will. How do you put on the oil change sticker? 
    • Leak repairs and shampooing the engine the right way.
    • Two hooks on the back of the bathroom door, one so I can hang my coat/purse, and one so I can hang my bag is even more valuable.
    • Work with the ‘classic details’ Paint, parking lot, clean glass
    • Clear signage for employees, vendors, employees etc 
    • Profits are in the details
    • Think about your staff- lunchrooms matter
    • What is the smell of your shop? Are you desensitized to it?
    • “Clean cars run better” according to customers 
    • Change the wording of shop supplies to materials and consumables. “It’s not about taking, it’s about giving”

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    The complete customer experience package starts with having paid attention to details. When was the last time your shop was painted? Is the parking lot striped? What kind of coffee and amenities do you serve? Does your bathroom have extra hooks on the door? I’m with a panel of shop owners that put that extra in extraordinary. You should get a bare minimum of 5 great ideas to implement.

    Watch the Episode on YouTube

    Chris Dekker, My Garage Auto and Tire, Airdrie, Ontario, Canada

    Lorenzo Pellicciotta, President, CarStar, 2 locations Oakville, Ontario

    Murray Voth, Business Coach, RPM Training. Listen to Murray’s previous episodes HERE

    Key Talking Points
    • Shop cleanliness and how it reflects on our capability and quality of work. 
    • 5’s ing shop- sort, set in order, shine, sanitize and sustain
    • Why facility appearance is so important if you want newer vehicles in your database. "People will bring their older vehicle to a shop that services new cars, but they won't bring a new car to a shop that (in their mind) services old ones."
    • Remember that the client will never see 99% of our work, and pay attention to the 1% that they will. How do you put on the oil change sticker? 
    • Leak repairs and shampooing the engine the right way.
    • Two hooks on the back of the bathroom door, one so I can hang my coat/purse, and one so I can hang my bag is even more valuable.
    • Work with the ‘classic details’ Paint, parking lot, clean glass
    • Clear signage for employees, vendors, employees etc 
    • Profits are in the details
    • Think about your staff- lunchrooms matter
    • What is the smell of your shop? Are you desensitized to it?
    • “Clean cars run better” according to customers 
    • Change the wording of shop supplies to materials and consumables. “It’s not about taking, it’s about giving”

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    0a063ef3-f320-4707-bda4-ba6e557d91ebThu, 05 May 2022 00:15:00 -040045:03falsefull274274The complete customer experience package starts with having paid attention to details. When was the last time your shop was painted? Is the parking lot striped? What kind of coffee and amenities do you serve? Does your bathroom have extra hooks on the door? I’m with a panel of shop owners that put that extra in extraordinary. You should get a bare minimum of 5 great ideas to implement. remarkableresults.biz/a274    Jim Kemper on Catalytic Converters [E029] - Automotive Field TheoryJim Kemper on Catalytic Converters [E029] - Automotive Field TheoryJim Kemper on Catalytic Converters

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Jim Kemper on Catalytic Converters

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    730abab3-1f91-4a8f-afc6-dc6c745b5762Wed, 04 May 2022 00:15:00 -040001:14:55falsebonus    Wide Open Training Discussion with No Agenda [RR 741]Wide Open Training Discussion with No AgendaDive into the minds of three incredible industry trainers in the studio of the 2022 Vision KC Hi Tech Training & Expo.  We had no agenda, just some friends chatting with a special dynamic and their passion for the advancement of the aftermarket. Some of what we covered: what are their perspectives on electrical theory, becoming a trainer, and training in general, you’ll also hear talk about business culture, mentoring and so much more. Profound fun awaits you.

    Gary Smith, DiagNation. Listen to Gary’s previous episodes HERE Eric Ziegler, EZ Diagnostic Solutions.  Eric’s previous episodes HERE. Scott Shotton, The Driveability Guys. Scott’s previous episodes HERE.

    Key Talking Points

    • “Coming to Vision was life-altering” Eric Ziegler
    • Electrical theory- 85% of high tech deep study cases have simple fixes routed in basic electricity. High resistance in the wire, missing fuse, broken wire, band ground. Don’t ‘out tech’ yourself.
    • Becoming a trainer makes you better- when you teach you learn, and it forces you to research. Get what you give. Be humble and be present in the moment and be engaged. Using case studies and processes to train.
    • “Automotive Elmers”
    • Installing a culture of learning in your business- continuous training (with a blend of in-person and online/remote connect).
    • Tech mentoring/group of local shops hiring training together- the same top shops that want to train continue to train, where are the other shops? 
    • Is it just a job? Or is it your career and passion? Reaching the ‘master craftsman’’ in any position takes 68,000 hours, it's a journey
    • We Are Signal Intelligence Specialists with Gary Smith [RR 685] 
    • Eric Ziegler EZ Diagnostic Solutions and Trainer [RR 192] The Story of Stormi

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    Dive into the minds of three incredible industry trainers in the studio of the 2022 Vision KC Hi Tech Training & Expo.  We had no agenda, just some friends chatting with a special dynamic and their passion for the advancement of the aftermarket. Some of what we covered: what are their perspectives on electrical theory, becoming a trainer, and training in general, you’ll also hear talk about business culture, mentoring and so much more. Profound fun awaits you.

    Gary Smith, DiagNation. Listen to Gary’s previous episodes HERE Eric Ziegler, EZ Diagnostic Solutions.  Eric’s previous episodes HERE. Scott Shotton, The Driveability Guys. Scott’s previous episodes HERE.

    Key Talking Points

    • “Coming to Vision was life-altering” Eric Ziegler
    • Electrical theory- 85% of high tech deep study cases have simple fixes routed in basic electricity. High resistance in the wire, missing fuse, broken wire, band ground. Don’t ‘out tech’ yourself.
    • Becoming a trainer makes you better- when you teach you learn, and it forces you to research. Get what you give. Be humble and be present in the moment and be engaged. Using case studies and processes to train.
    • “Automotive Elmers”
    • Installing a culture of learning in your business- continuous training (with a blend of in-person and online/remote connect).
    • Tech mentoring/group of local shops hiring training together- the same top shops that want to train continue to train, where are the other shops? 
    • Is it just a job? Or is it your career and passion? Reaching the ‘master craftsman’’ in any position takes 68,000 hours, it's a journey
    • We Are Signal Intelligence Specialists with Gary Smith [RR 685] 
    • Eric Ziegler EZ Diagnostic Solutions and Trainer [RR 192] The Story of Stormi

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    9b6c5a42-4ec0-4522-b97b-809ba4e46eddTue, 03 May 2022 00:15:00 -040058:50falsefull741741Dive into the minds of three incredible industry trainers in the studio of the 2022 Vision KC Hi Tech Training and Expo. We had no agenda, just some friends chatting with a special dynamic and their passion for the advancement of the aftermarket. Some of what we covered: what are their perspectives on electrical theory, becoming a trainer, and training in general, you’ll also hear talk about business culture, mentoring and so much more. Profound fun awaits you. remarkableresults.biz/e741    Developing Your Auto Repair Shop Culture [E058] - Chris Cotton Weekly BlitzDeveloping Your Auto Repair Shop Culture [E058] - Chris Cotton Weekly BlitzClick the link to visit AutoLeaps site: https://bit.ly/3n5qW2M

    Here are the bullet points of what we are going to talk about this morning:

    • The importance of having a strong organizational culture.
    • The shop owners' role in fostering a high-performance culture.
    • Definitions of organizational culture.
    • Factors that shape an organization's culture.
    • Considerations in creating and managing organizational culture.
    • Practices to ensure the continuity and success of an organization's culture.
    • Communications, metrics, for your repair shop'sCoach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008


    ]]>    Click the link to visit AutoLeaps site: https://bit.ly/3n5qW2M

    Here are the bullet points of what we are going to talk about this morning:

    • The importance of having a strong organizational culture.
    • The shop owners' role in fostering a high-performance culture.
    • Definitions of organizational culture.
    • Factors that shape an organization's culture.
    • Considerations in creating and managing organizational culture.
    • Practices to ensure the continuity and success of an organization's culture.
    • Communications, metrics, for your repair shop'sCoach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008


    ]]>    79d021e5-84ad-40d3-8b26-266d30e6ebaaMon, 02 May 2022 00:15:00 -040033:42falsebonus    Adapt and Overcome with David Friend [AW 103]Adapt and Overcome with David FriendGuest host and a shop tour with David Friend, Mobile Tech, Wilmington, NC. Get a tour of David's 50,000 sq ft building, including a training facility. He has been an early adapter of ADAS since 2015 and has a professional to professional auto supply business.

    Watch the Episode on YouTube

    Key Talking Points

    • 50,000 square foot facility with training facility included with 12 lifts
    • 2 brick and mortar locations along with 2 mobile vans
    • ILM Auto Supply- Professional to professional services. ILMautosupply.com to register. 
    • Aging technicians- finding a new role as mentor
    • In the works- 2-year apprentice program based on STEM program, generalized foundation to build on, using aftermarket and OEM equipment etc
    • ADAS- early adopter in 2015/2016
    • “Adapt and Overcome”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Guest host and a shop tour with David Friend, Mobile Tech, Wilmington, NC. Get a tour of David's 50,000 sq ft building, including a training facility. He has been an early adapter of ADAS since 2015 and has a professional to professional auto supply business.

    Watch the Episode on YouTube

    Key Talking Points

    • 50,000 square foot facility with training facility included with 12 lifts
    • 2 brick and mortar locations along with 2 mobile vans
    • ILM Auto Supply- Professional to professional services. ILMautosupply.com to register. 
    • Aging technicians- finding a new role as mentor
    • In the works- 2-year apprentice program based on STEM program, generalized foundation to build on, using aftermarket and OEM equipment etc
    • ADAS- early adopter in 2015/2016
    • “Adapt and Overcome”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    04c8f5b6-224c-475c-b390-454202359539Sat, 30 Apr 2022 00:15:00 -040027:01falsefull103103Guest host and a shop tour with David Friend, Mobile Tech, Wilmington, NC. Get a tour of David's 50,000 sq ft building, including a training facility. He has been an early adapter of ADAS since 2015 and has a professional to professional auto supply business. remarkableresults.biz/aw103    Do Your Standards Align with Your Core Values [RR 740]Do Your Standards Align with Your Core ValuesHow aligned are your business standards with the core values of yourself, and your team members? What are your corrective action plans? I’m with Clint White at Vision 2022 and we discuss accountability when things don’t go as planned in your business. It happens to everyone, but how to address it is a critical step some owners miss. 

    Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Clint’s previous episodes HERE

    Key Talking Points

    • Accountability- process to actively participate in
    • Standards- SOPs are required for all businesses, but do your employees know the foundation they’re built on? Failure to follow the process. If ‘rules’ are integrated with core values they will be followed. Set clear expectations based on core values. What does it mean to succeed/do the right thing?
    • Corrective action/reprimand because they are afraid of losing someone- stunts growth
    • Neglect isn’t effective- leaders must hold themselves accountable
    • People behave differently when they’re being ‘watched’ 
    • Training adheres to standards
    • Defined corrective action plan- gives structure, form/meeting/counseling. Identify the event, identify the ‘why’(was it a technical issue, personal issues?) actionable steps to avoid the mistake again, its improvement and growth.
    • Reward and recognition- team bonuses together

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    How aligned are your business standards with the core values of yourself, and your team members? What are your corrective action plans? I’m with Clint White at Vision 2022 and we discuss accountability when things don’t go as planned in your business. It happens to everyone, but how to address it is a critical step some owners miss. 

    Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Clint’s previous episodes HERE

    Key Talking Points

    • Accountability- process to actively participate in
    • Standards- SOPs are required for all businesses, but do your employees know the foundation they’re built on? Failure to follow the process. If ‘rules’ are integrated with core values they will be followed. Set clear expectations based on core values. What does it mean to succeed/do the right thing?
    • Corrective action/reprimand because they are afraid of losing someone- stunts growth
    • Neglect isn’t effective- leaders must hold themselves accountable
    • People behave differently when they’re being ‘watched’ 
    • Training adheres to standards
    • Defined corrective action plan- gives structure, form/meeting/counseling. Identify the event, identify the ‘why’(was it a technical issue, personal issues?) actionable steps to avoid the mistake again, its improvement and growth.
    • Reward and recognition- team bonuses together

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    284c0ac4-16eb-4a5c-b7df-151b45cfd830Fri, 29 Apr 2022 00:15:00 -040036:44falsefull740740How aligned are your business standards with the core values of yourself, and your team members? What are your corrective action plans? I’m with Clint White at Vision 2022 and we discuss accountability when things don’t go as planned in your business. It happens to everyone, but how to address it is a critical step some owners miss. remarkableresults.biz/e740    Going Multi-Location - Part 1 [E011] - Business By The NumbersGoing Multi-Location - Part 1 [E011] - Business By The NumbersGoing Multi-Location - Part 1of the crash course on going multi-location.

    Hunt discusses some of the basics of starting the process of going multi-location.

    • What should I be doing in my shop now?

    • How do I find prospective shops for sale?

    • What kinds of things should I be looking for in the shop and asking of the seller?

    • Should you start one fresh or should you buy an existing shop?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Going Multi-Location - Part 1of the crash course on going multi-location.

    Hunt discusses some of the basics of starting the process of going multi-location.

    • What should I be doing in my shop now?

    • How do I find prospective shops for sale?

    • What kinds of things should I be looking for in the shop and asking of the seller?

    • Should you start one fresh or should you buy an existing shop?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    e36f8d7b-ed27-4b62-8d9b-504cdfff9e0dThu, 28 Apr 2022 00:15:00 -040028:44falsebonus    20 Group Peer Review [THA 273]20 Group Peer ReviewHow often do you have an outside perspective on your business to offer improvement ideas? What about 35 outside perspectives? Last month Brian Weeks hosted a team of shop owners from his peer group, from around the country, to dig deep into his business. Keep listening to find out what helpful tips and insights they offered and what they learned from each other.

    Watch the Episode on YouTube

    Brian Weeks, ATC Auto Center, Augusta, GA. Listen to Brian's previous episodes HERE

    Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig's previous episodes HERE

    Gary Pontious Jr, Toledo Auto Care, Toledo, OH. Listen to Gary's previous episodes HERE

    Brett Beachler, Beachler's Vehicle Care & Repair, Peoria, IL. Listen to Brett's previous episodes HERE

    Key Talking Points

    • A few months prior to the meeting Brian opened his books to a small “Advanced Team” (marketing, processes, culture, ROs)
    • “Advanced Team” observed for a full day. The second day is implementation and meetings with everyone involved. People are assigned ‘tasks’ (facility, management system etc). 
    • Accountability groups for areas that need to be focused on- continual process based on needs
    • Coming to help, not to make you feel bad
    • Shows the opportunity
    • Don't think you are on an island and doing a good job- build the bridges and have your iron sharpened with the help of others
    • Your competitor is the person that is better than you
    • Family culture is a testament to Brian’s leadership
    • The networking during the dinners, lunches, breaks is just as important as the meetings
    • The exposure of your weaknesses/opportunities of your leadership/procedures. Then your ability to grow from it.
    • Always walk away learning something

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    How often do you have an outside perspective on your business to offer improvement ideas? What about 35 outside perspectives? Last month Brian Weeks hosted a team of shop owners from his peer group, from around the country, to dig deep into his business. Keep listening to find out what helpful tips and insights they offered and what they learned from each other.

    Watch the Episode on YouTube

    Brian Weeks, ATC Auto Center, Augusta, GA. Listen to Brian's previous episodes HERE

    Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig's previous episodes HERE

    Gary Pontious Jr, Toledo Auto Care, Toledo, OH. Listen to Gary's previous episodes HERE

    Brett Beachler, Beachler's Vehicle Care & Repair, Peoria, IL. Listen to Brett's previous episodes HERE

    Key Talking Points

    • A few months prior to the meeting Brian opened his books to a small “Advanced Team” (marketing, processes, culture, ROs)
    • “Advanced Team” observed for a full day. The second day is implementation and meetings with everyone involved. People are assigned ‘tasks’ (facility, management system etc). 
    • Accountability groups for areas that need to be focused on- continual process based on needs
    • Coming to help, not to make you feel bad
    • Shows the opportunity
    • Don't think you are on an island and doing a good job- build the bridges and have your iron sharpened with the help of others
    • Your competitor is the person that is better than you
    • Family culture is a testament to Brian’s leadership
    • The networking during the dinners, lunches, breaks is just as important as the meetings
    • The exposure of your weaknesses/opportunities of your leadership/procedures. Then your ability to grow from it.
    • Always walk away learning something

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    0cfe9049-4ea8-499d-9e70-b86121cf50a0Thu, 28 Apr 2022 00:15:00 -040050:32falsefull273273How often do you have an outside perspective on your business to offer improvement ideas? What about 35 outside perspectives? Last month Brian Weeks hosted a team of shop owners from his peer group, from around the country, to dig deep into his business. Keep listening to find out what helpful tips and insights they offered and what they learned from each other. remarkableresults.biz/a273    The Myth About Rock Bottom: Diagnosis of Substance Use Disorder (SUB) with Danielle Fanslow [E028] - Automotive Field TheoryThe Myth About Rock Bottom: Diagnosis of Substance Use Disorder (SUB) with Danielle Fanslow [E028] - Automotive Field TheoryThe Myth About Rock Bottom: Diagnosis of Substance Use Disorder (SUB) with Danielle Fanslow

    Part 1 HERE

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    The Myth About Rock Bottom: Diagnosis of Substance Use Disorder (SUB) with Danielle Fanslow

    Part 1 HERE

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    96d6c6c1-6a4b-48f4-bbc6-99652355c0fcWed, 27 Apr 2022 00:15:00 -040001:44:05falsebonus    Women In Auto Care 2022 Conference – Tracy Capriotto [RR 739]Women In Auto Care 2022 - Tracy CapriottoNot sure if you know that my daughter Tracy joined our media company and quickly signed on to our purpose to Advance the Aftermarket. She has made a great impact and helped to create the Aftermarket Radio Network. I’ve been encouraging her to find her stride and do her own podcast episode. Well here it is and she shares with you a personal story at the Women In Auto Care Conference in the Spring of 2022. Together we’ve attended ASTE, AAPEX, Vision, the Big Event, and others but this experience, she shares with you, is her first solo event and podcast. Get to know Tracy and see how proud I am to have her join the Aftermarket's Premier Podcast. Many, I know, will relate to her story.

    Watch Video HERE

    Key Talking Points


    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    Not sure if you know that my daughter Tracy joined our media company and quickly signed on to our purpose to Advance the Aftermarket. She has made a great impact and helped to create the Aftermarket Radio Network. I’ve been encouraging her to find her stride and do her own podcast episode. Well here it is and she shares with you a personal story at the Women In Auto Care Conference in the Spring of 2022. Together we’ve attended ASTE, AAPEX, Vision, the Big Event, and others but this experience, she shares with you, is her first solo event and podcast. Get to know Tracy and see how proud I am to have her join the Aftermarket's Premier Podcast. Many, I know, will relate to her story.

    Watch Video HERE

    Key Talking Points


    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    323cf2e4-cb14-4ed7-a7f8-b35ef4fd8575Tue, 26 Apr 2022 00:15:00 -040027:33falsefull739739Not sure if you know that my daughter Tracy joined our media company and quickly signed on to our purpose to Advance the Aftermarket. She has made a great impact and helped to create the Aftermarket Radio Network. I’ve been encouraging her to find her stride and do her own podcast episode. Well here it is and she shares with you a personal story at the Women In Auto Care Conference in the Spring of 2022. Together we’ve attended ASTE, AAPEX, Vision, the Big Event, and others but this experience, she shares with you, is her first solo event and podcast. Get to know Tracy and see how proud I am to have her join the Aftermarket's Premier Podcast. Many, I know, will relate to her story. remarkableresults.biz/e739    10 Steps to Auto Repair Shop Business Evaluation [E057] - Chris Cotton Weekly Blitz10 Steps to Auto Repair Shop Business Evaluation [E057] - Chris Cotton Weekly Blitz10 Steps to Auto Repair Shop Business Evaluation

    Please click our sponsor link from AutoLeap to learn more information about their great shop management system: https://bit.ly/3n5qW2M

    1. Reputation of Shop–Google My Business, Interview Vendors that they use, Website……..Mystery Shop

    2. What role is the owner currently performing in the business? What about a spouse in the business?

    3. Website, Social Media, advertising

    4. What do the business financials look like?

    5. What type of POS do they use? Do they have one?

    6. Are they using current technology? DVI’s, Cloud-based POS,

    7. What does their equipment look like? Do they have an updated list? Items that are supposed to be inspected–have they been done and is it up to date? Do they have an accurate inventory?

    8. Processes and Procedures…..

    9. What does their cash flow look like?

    10. What is the quality of their current employees?

    11. Accounts Receivable vs. Accounts Payable

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    10 Steps to Auto Repair Shop Business Evaluation

    Please click our sponsor link from AutoLeap to learn more information about their great shop management system: https://bit.ly/3n5qW2M

    1. Reputation of Shop–Google My Business, Interview Vendors that they use, Website……..Mystery Shop

    2. What role is the owner currently performing in the business? What about a spouse in the business?

    3. Website, Social Media, advertising

    4. What do the business financials look like?

    5. What type of POS do they use? Do they have one?

    6. Are they using current technology? DVI’s, Cloud-based POS,

    7. What does their equipment look like? Do they have an updated list? Items that are supposed to be inspected–have they been done and is it up to date? Do they have an accurate inventory?

    8. Processes and Procedures…..

    9. What does their cash flow look like?

    10. What is the quality of their current employees?

    11. Accounts Receivable vs. Accounts Payable

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    30aa8f9e-0483-4c69-9ae9-b15ce41626e7Mon, 25 Apr 2022 00:15:00 -040017:17falsebonus    Growing Through Mergers and Acquisitions – Amanda Drake [AW 102]Growing Through Mergers and Acquisitions - Amanda DrakeGuest host and a shop tour with Amanda Drake, C & C Automotive, Augusta, GA. Amanda is passionate about growth through mergers and acquisitions. Take a tour of their 15,000 ft location which was a strip mall.

    Watch the Episode on YouTube

    Key Talking Points

    • Growth- 5 locations, looking to close 6th location
    • Flagship store- 35 bay location, 
    • Passion- growing through acquisitions and expanding to other outside cities, giving shop owners the opportunity to retire
    • Challenges- many owners know how to fix cars but don’t know how to lead a team, read finances, and grow business
    • Advice for selling- get your financials in order, work with CPA, lease agreement, document the value of equipment, know how much inventory you keep, start making connections with potential buyers years in advance

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Guest host and a shop tour with Amanda Drake, C & C Automotive, Augusta, GA. Amanda is passionate about growth through mergers and acquisitions. Take a tour of their 15,000 ft location which was a strip mall.

    Watch the Episode on YouTube

    Key Talking Points

    • Growth- 5 locations, looking to close 6th location
    • Flagship store- 35 bay location, 
    • Passion- growing through acquisitions and expanding to other outside cities, giving shop owners the opportunity to retire
    • Challenges- many owners know how to fix cars but don’t know how to lead a team, read finances, and grow business
    • Advice for selling- get your financials in order, work with CPA, lease agreement, document the value of equipment, know how much inventory you keep, start making connections with potential buyers years in advance

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    6fff09e0-f781-4109-96cf-9ce3b6eae0ecSat, 23 Apr 2022 00:15:00 -040025:15falsefull102102Guest host and a shop tour with Amanda Drake, C and C Automotive, Augusta, GA. Amanda is passionate about growth through mergers and acquisitions. Take a tour of their 15,000 ft location which was a strip mall. remarkableresults.biz/aw102    Pay Attention To Your Health – Jerry Holcom [RR 738]Pay Attention To Your Health - Jerry Holcom10 years ago, Jerry Holcom, one of the founders of Vision Hi-Tech Training Expo, self-diagnosed himself with Parkinson's. Learn how Jerry has lived with it and through it. This episode may hit home for you. The more you know the better. Let this episode be an inspiration to you.

    Jerry Holcom, S & S Service, Kansas City, MO and Co-Founder of Vision and this year Co-chairman and Past President of MWACA. Listen to Jerry's previous episodes HERE

    Key Talking Points

    • 30-year Anniversary for Vision- saw the need for technician/manager training for an entire shop to come. Formed a Management Peer Group in 1992. Needed $10,000 upfront to book a venue, Jerry and Doug used their own money to start the event called ‘Vision 2000'
    • 10 years ago Jerry self-diagnosed with Parkinson's. Started noticing he was walking slow, customers asked if something was wrong, and his primary doctor didn’t know what was wrong. Noticed when he wrote his name in cursive would get smaller and smaller at the end, took a quiz in a magazine about Parkinson's. Continues to work in the shop which has helped his mobility. 
    • In the early 1980’s he started dabbling with integrating floppy discs and computers in his shop
    • Over 140 pages of scholarship submissions for Vision
    • Roughly 80% of attendees for Vision KC are from outside the area
    • “Vision is more than training”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    10 years ago, Jerry Holcom, one of the founders of Vision Hi-Tech Training Expo, self-diagnosed himself with Parkinson's. Learn how Jerry has lived with it and through it. This episode may hit home for you. The more you know the better. Let this episode be an inspiration to you.

    Jerry Holcom, S & S Service, Kansas City, MO and Co-Founder of Vision and this year Co-chairman and Past President of MWACA. Listen to Jerry's previous episodes HERE

    Key Talking Points

    • 30-year Anniversary for Vision- saw the need for technician/manager training for an entire shop to come. Formed a Management Peer Group in 1992. Needed $10,000 upfront to book a venue, Jerry and Doug used their own money to start the event called ‘Vision 2000'
    • 10 years ago Jerry self-diagnosed with Parkinson's. Started noticing he was walking slow, customers asked if something was wrong, and his primary doctor didn’t know what was wrong. Noticed when he wrote his name in cursive would get smaller and smaller at the end, took a quiz in a magazine about Parkinson's. Continues to work in the shop which has helped his mobility. 
    • In the early 1980’s he started dabbling with integrating floppy discs and computers in his shop
    • Over 140 pages of scholarship submissions for Vision
    • Roughly 80% of attendees for Vision KC are from outside the area
    • “Vision is more than training”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    e6e12dd2-3d28-42d1-bc60-5e7757e2257aFri, 22 Apr 2022 00:15:00 -040027:01falsefull73873810 years ago, Jerry Holcom, one of the founders of Vision Hi-Tech Training Expo, self-diagnosed himself with Parkinson's. Learn how Jerry has lived with it and through it. This episode may hit home for you. The more you know the better. Let this episode be an inspiration to you. remarkableresults.biz/e738    Employee Retention and R & D Tax Credit [E010] - Business By The NumbersEmployee Retention and R & D Tax Credit [E010] - Business By The NumbersEmployee Retention Tax Credit (ERTC) and R&D Credit. This week Hunt discusses some tax credits that are being pushed to business owners recently.

    • What is the ERTC and do I qualify for it?

    • How do I know if I qualify and are there different things to look at with this credit?

    • What is the R&D Tax Credit?

    • What kinds of things do I need to be doing in order to qualify for this credit?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Employee Retention Tax Credit (ERTC) and R&D Credit. This week Hunt discusses some tax credits that are being pushed to business owners recently.

    • What is the ERTC and do I qualify for it?

    • How do I know if I qualify and are there different things to look at with this credit?

    • What is the R&D Tax Credit?

    • What kinds of things do I need to be doing in order to qualify for this credit?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care Repair Shop of Tomorrow at repairshopoftomorrow.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    3a36a795-1c72-47a4-80c9-a41757450363Thu, 21 Apr 2022 00:15:00 -040033:17falsebonus    Ethics 101 [THA 272]Ethics 101Did you know ethics, culture, and team go hand in hand in a successful business? Doing the right thing means having full transparency, trust, and integrity. Listen firsthand to my panel as they discuss ethics 101 and some standout scenarios they’ve experienced.

    Watch the Episode on YouTube

    Andy Pollina, Legacy Auto-Tech, Grand Rapids, MI. Listen to Andy's previous episodes HERE

    Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE.

    Tom Schearer, Schearer’s Sales and Service, Allentown, PA

    Key Talking Points

    • Ethics means doing what is right, not what is easy. 
    • Integrity: Doing the right thing even when nobody is looking.
    • The hard part is that “ethical” is so subjective. There will never be one iron-clad “ethics manual” because one’s ethics are based on so many factors such as Upbringing, culture, faith, tradition, etc.
    • Guide customers and be transparent- the value proposition is based on integrity and ethics
    • DVI’s- adds to ARO and gives customers a report they deserve 
    • What is your shop’s character? How do you care about your customer's and employees' safety?
    • "Rules of Engagement" - identify what you want instead of focusing on what you don’t want 
    • Ask the right questions- “discovery conversation” building trust
    • Ethics are continually evolving due to many factors such as technology, changing societal norms, science, hard lessons, etc.
    • Ethics as it applies to automotive service: Pricing, Employee Compensation, Warranty: how much do you need to cover in the case of a part failure that you won’t be reimbursed for?
    • Continue to lead by example

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    Did you know ethics, culture, and team go hand in hand in a successful business? Doing the right thing means having full transparency, trust, and integrity. Listen firsthand to my panel as they discuss ethics 101 and some standout scenarios they’ve experienced.

    Watch the Episode on YouTube

    Andy Pollina, Legacy Auto-Tech, Grand Rapids, MI. Listen to Andy's previous episodes HERE

    Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE.

    Tom Schearer, Schearer’s Sales and Service, Allentown, PA

    Key Talking Points

    • Ethics means doing what is right, not what is easy. 
    • Integrity: Doing the right thing even when nobody is looking.
    • The hard part is that “ethical” is so subjective. There will never be one iron-clad “ethics manual” because one’s ethics are based on so many factors such as Upbringing, culture, faith, tradition, etc.
    • Guide customers and be transparent- the value proposition is based on integrity and ethics
    • DVI’s- adds to ARO and gives customers a report they deserve 
    • What is your shop’s character? How do you care about your customer's and employees' safety?
    • "Rules of Engagement" - identify what you want instead of focusing on what you don’t want 
    • Ask the right questions- “discovery conversation” building trust
    • Ethics are continually evolving due to many factors such as technology, changing societal norms, science, hard lessons, etc.
    • Ethics as it applies to automotive service: Pricing, Employee Compensation, Warranty: how much do you need to cover in the case of a part failure that you won’t be reimbursed for?
    • Continue to lead by example

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    427caf30-3a7e-42c1-b3e6-4200baa1a894Thu, 21 Apr 2022 00:15:00 -040036:11falsefull272272Did you know ethics, culture, and team go hand in hand in a successful business? Doing the right thing means having full transparency, trust, and integrity. Listen firsthand to my panel as they discuss ethics 101 and some standout scenarios they’ve experienced. remarkableresults.biz/a272    What You Can Learn From Professional Wrestling - Part 2 with Andrew Fischer [E027] - Automotive Field TheoryWhat You Can Learn From Professional Wrestling - Part 2 with Andrew Fischer [E027] - Automotive Field Theory
  • Preception is Reality
  • Build Up our young talent
  • Consider teaching

    • Link to What the Aftermarket Can Learn From Professional Wrestling Part 1 HERE

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE

    ]]>
  • Preception is Reality
  • Build Up our young talent
  • Consider teaching

    • Link to What the Aftermarket Can Learn From Professional Wrestling Part 1 HERE

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE

    ]]>    b23a3093-89f4-4811-8b12-a45da3adaa8cWed, 20 Apr 2022 00:15:00 -040001:25:02falsebonus    New Customer Orientation – Kevin Vaught [RR 737]New Customer Orientation - Kevin VaughtDo you have a clear procedure for new customers and a commitment to providing an outstanding customer experience? Kevin Vaught from Elite Worldwide shares simple ways to WOW your new customers and reduce their anxiety.

    Kevin Vaught, Elite Worldwide Business Development Coach, former multi-shop owner. Find Kevin’s previous episodes HERE

    Key Talking Points

    • Elite Invitational - open to everyone
    • What are your SOPs for customer experience 
    • Reduces the customer’s anxiety- customers don't know your process, what to expect, what was found, what it will cost etc 
    • Extended orientation for new customers- set the expectations, ask them to come a little early, let customers get to know the staff as real people, follow through with the set expectations 
    • Consider having a handout to customers with your staff’s bio 
    • The industry did a top-notch job communicating to their customers how they were being safe and sanitizing during COVID-19- the same needs to be done for exceptional customer service
    • Boast about the investment you continue to make with your people 
    • When organizations in all industries were asked to score the quality of their customer service experience, 80% scored it excellent or superior. When that same question was asked to the consumer, 8%t felt they were getting a superior customer experience.
    • Buy name tags for your service advisors
    • Are you in the transaction business or the relationship business?
    • “One reason people resist change is because they focus on what they have to give up, instead of what they have to gain”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    Do you have a clear procedure for new customers and a commitment to providing an outstanding customer experience? Kevin Vaught from Elite Worldwide shares simple ways to WOW your new customers and reduce their anxiety.

    Kevin Vaught, Elite Worldwide Business Development Coach, former multi-shop owner. Find Kevin’s previous episodes HERE

    Key Talking Points

    • Elite Invitational - open to everyone
    • What are your SOPs for customer experience 
    • Reduces the customer’s anxiety- customers don't know your process, what to expect, what was found, what it will cost etc 
    • Extended orientation for new customers- set the expectations, ask them to come a little early, let customers get to know the staff as real people, follow through with the set expectations 
    • Consider having a handout to customers with your staff’s bio 
    • The industry did a top-notch job communicating to their customers how they were being safe and sanitizing during COVID-19- the same needs to be done for exceptional customer service
    • Boast about the investment you continue to make with your people 
    • When organizations in all industries were asked to score the quality of their customer service experience, 80% scored it excellent or superior. When that same question was asked to the consumer, 8%t felt they were getting a superior customer experience.
    • Buy name tags for your service advisors
    • Are you in the transaction business or the relationship business?
    • “One reason people resist change is because they focus on what they have to give up, instead of what they have to gain”

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    08eae99a-3df8-4066-b186-b0bdc8b4fe99Tue, 19 Apr 2022 00:15:00 -040031:53falsefull737737Do you have a clear procedure for orientation of new customers and a commitment to providing an outstanding customer experience? Kevin Vaught from Elite Worldwide shares simple ways to WOW your new customers and reduce their anxiety. remarkableresults.biz/e737    Catching up with Shop Marketing Pros - Kim and Brian Walker [E056] - Chris Cotton Weekly BlitzCatching up with Shop Marketing Pros - Kim and Brian Walker [E056] - Chris Cotton Weekly BlitzCatching up with Shop Marketing Pros - Kim and Brian Walker

    Sponsored by: Click here to check out AutoLeap: https://bit.ly/3n5qW2M

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    Catching up with Shop Marketing Pros - Kim and Brian Walker

    Sponsored by: Click here to check out AutoLeap: https://bit.ly/3n5qW2M

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    37e68c72-4f1a-42c4-a0f8-af8a3d01f99bMon, 18 Apr 2022 00:15:00 -040050:08falsebonus    Tom’s Trends – Shop Open & Close Hours [CC 106]Tom's Trends - Shop Open & Close HoursTom's Trends - Shop Open & Close Hours

    Watch on Youtube HERE

    Shops are open fewer hours. 

    • 56% open at 8:00 am or later more than half
    • 14% open before 7:30         1 in 7
    • 74% close 5:30 or earlier    3 out of 4
    • 5% close 6:30 or later         1 in 20
    • 27% regular Saturday hours   1 in 4
    • 5% open any evening’s        1 in 20
    • Most employees prefer regular day hours 8 – 5
    • Shorter hours are used to attract new employees
    • There is additional cost and regulation that comes with overtime
    • Most of what goes on in a shop today are easier to manage 8 to 5
    • Resources are more difficult outside of 8-5
    • Many of the most successful and profitable shops are open 8 - 5

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.

      ]]>    Tom's Trends - Shop Open & Close Hours

    Watch on Youtube HERE

    Shops are open fewer hours. 

    • 56% open at 8:00 am or later more than half
    • 14% open before 7:30         1 in 7
    • 74% close 5:30 or earlier    3 out of 4
    • 5% close 6:30 or later         1 in 20
    • 27% regular Saturday hours   1 in 4
    • 5% open any evening’s        1 in 20
    • Most employees prefer regular day hours 8 – 5
    • Shorter hours are used to attract new employees
    • There is additional cost and regulation that comes with overtime
    • Most of what goes on in a shop today are easier to manage 8 to 5
    • Resources are more difficult outside of 8-5
    • Many of the most successful and profitable shops are open 8 - 5

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.

      ]]>    92d81c49-905c-4737-9d86-290878903069Mon, 18 Apr 2022 00:15:00 -040024:16falsefull106106The theme/goal of this episode is to discuss hours open, hours closed. I’m with Tom Ham. Tom brings some interesting trends he’s collected from surveying aftermarket professionals. remarkableresults.biz/cc106    Why Cleanliness Matters [AW 101]Why Cleanliness MattersGuest hosts and a shop tour with Henry Rose and Jeff Scruggs, Scruggs Automotive Repair, Buffalo, NY. Find out why cleanliness matters and how to implement it within your business. Plus, get an inside look at their new Annex location across the street.

    Watch the Episode on YouTube

    Key Talking Points

    • "If you're always cleaning, you're never cleaning."
    • 6th location is opening across the street from Abbott Rd location- fleet work will be moved into the new building
    • It's all about efficiency, productivity, and minimizing walking distance
    • Scrap is picked up on a weekly basis. Tires are picked up on a monthly basis. Anything that is in the shop is utilized. If it's not utilized, they get rid of it

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Guest hosts and a shop tour with Henry Rose and Jeff Scruggs, Scruggs Automotive Repair, Buffalo, NY. Find out why cleanliness matters and how to implement it within your business. Plus, get an inside look at their new Annex location across the street.

    Watch the Episode on YouTube

    Key Talking Points

    • "If you're always cleaning, you're never cleaning."
    • 6th location is opening across the street from Abbott Rd location- fleet work will be moved into the new building
    • It's all about efficiency, productivity, and minimizing walking distance
    • Scrap is picked up on a weekly basis. Tires are picked up on a monthly basis. Anything that is in the shop is utilized. If it's not utilized, they get rid of it

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    f0c08c2d-7931-4918-a060-bfcd91a03ed7Sat, 16 Apr 2022 00:15:00 -040022:02falsefull101101Guest hosts and a shop tour with Henry Rose and Jeff Scruggs, Scruggs Automotive Repair, Buffalo, NY. Find out why cleanliness matters and how to implement it within your business. Plus, get an inside look at their new Annex location across the street. remarkableresults.biz/aw101    Celebrating Educators [RR 736]Celebrating EducatorsChris Hadfield, Executive Director, Minnesota State Transportation Center of Excellence

    Jared Monroe, Automotive Technology Instructor, Columbia Area Career Center

    Richard Cox, Automotive Technology Instructor, North Central Kansas Technical College

    Bill Lieb, Automotive Technology Instructor, Fort Osage School District

    Key Talking Points

    • You can help out besides donating money- growing only happens when you have a solid program, you need members to join
    • You can’t build a house online, you can’t fix a car online only- you need hands-on face to face training 
    • COVID 19- learning how to adapt and train virtually, hybrid training has improved in-person training and revamping how to connect with students. Supporting students besides the training. Also opened dialogue between teachers at different school levels. 
    • Trends- video pre-recording lectures to rewatch, reduce the amount of time of lecture to increase lab time
    • Finding more instructors- difficulties with part-time hours available, you need to find the people that want to give back. Can be difficult when someone hasn’t taught before. Battling the phrase “those that can’t do, teach.”
    • Variance rules for Credentials- hired on a limited basis, being passionate to teach, and hired with terms
    • You can still make a difference being a mentor in your business
    • Integrated high school with first-year college students- promotion within students talking about their experiences with friends in school
    • How can you help- get involved in schools (you don’t need to be an owner to go to schools, you can be a service advisor/tech etc), join advisory meetings

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    Chris Hadfield, Executive Director, Minnesota State Transportation Center of Excellence

    Jared Monroe, Automotive Technology Instructor, Columbia Area Career Center

    Richard Cox, Automotive Technology Instructor, North Central Kansas Technical College

    Bill Lieb, Automotive Technology Instructor, Fort Osage School District

    Key Talking Points

    • You can help out besides donating money- growing only happens when you have a solid program, you need members to join
    • You can’t build a house online, you can’t fix a car online only- you need hands-on face to face training 
    • COVID 19- learning how to adapt and train virtually, hybrid training has improved in-person training and revamping how to connect with students. Supporting students besides the training. Also opened dialogue between teachers at different school levels. 
    • Trends- video pre-recording lectures to rewatch, reduce the amount of time of lecture to increase lab time
    • Finding more instructors- difficulties with part-time hours available, you need to find the people that want to give back. Can be difficult when someone hasn’t taught before. Battling the phrase “those that can’t do, teach.”
    • Variance rules for Credentials- hired on a limited basis, being passionate to teach, and hired with terms
    • You can still make a difference being a mentor in your business
    • Integrated high school with first-year college students- promotion within students talking about their experiences with friends in school
    • How can you help- get involved in schools (you don’t need to be an owner to go to schools, you can be a service advisor/tech etc), join advisory meetings

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    5dc8d517-d3e9-46c4-a4f4-e233dd1a9badFri, 15 Apr 2022 00:15:00 -040049:15falsefull736736You know I am passionate and committed to education. A very informative discussion to keep you up to date with high school and post-secondary education with these educators who were at VISION KC to keep up with technology. remarkableresults.biz/e736    Retirement Options and Tax Advantages - Hunt Demarest [E009] - Business By The NumbersRetirement Options and Tax Advantages - Hunt Demarest [E009] - Business By The NumbersRetirement Options and Tax Advantages

    This week Hunt discusses some of the options that are out there for retirement and how they can be the best tax deduction for you.

    • What kind of retirement options are out there, business and personal.

    • How do I fund these retirement accounts and what kind of tax savings will this give me?

    • What retirement account is right for me and my business?

    • What are the maximum amounts that I can fund and what are my options if I have exhausted all the classical options in retirement?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care at https://www.napaonline.com/en/auto-care

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Retirement Options and Tax Advantages

    This week Hunt discusses some of the options that are out there for retirement and how they can be the best tax deduction for you.

    • What kind of retirement options are out there, business and personal.

    • How do I fund these retirement accounts and what kind of tax savings will this give me?

    • What retirement account is right for me and my business?

    • What are the maximum amounts that I can fund and what are my options if I have exhausted all the classical options in retirement?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care at https://www.napaonline.com/en/auto-care

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    6df74926-151d-4c52-8a17-40149dab34d1Thu, 14 Apr 2022 00:15:00 -040029:38falsebonus    Do You Need an Estimator? [THA 271]Do You Need an Estimator?Is your service advisor stressed? Do you have a full lot of vehicles to repair but have technicians standing around? I’ve been asking shop owners if an estimator role in the business is an important hire. I got an ear full in this Academy Webinar on how the metrics work and the role and responsibilities to consider hiring an estimator or parts specialist in your growing busy shop. All three shop owners on my panel have this role in their shops. 

    Watch the Episode on YouTube

    John Bridgwater, Doral’s Auto Repair, San Leandro, CA. Listen to John's previous episodes HERE Mike Davidson, Parkway Automotive, Little Rock, AR. You can reach Mike at miked@parkwayautomotive.net    Listen to Mike’s other episodes HERE.

    John Long, Total True Automotive, Shertz Auto Service, Schertz, TX. Listen to John’s previous episodes HERE.

    Key Talking Points

    • How do you keep your tech in the bay and the service advisor on the phone and talking with customers?
    • Outside calls for appointments and estimates take the most time for service advisors 
    • Estimating requires someone that is meticulous and good with the paperwork side of things
    • Estimator- technical knowledge and computer skills, can step into advisor role during vacation times
    • The consistency of having a dedicated estimator makes things much smoother both for the shop and for the client.
    • Allows the service advisors more time with customers and focused on the cars in the shop
    • Technicians are the most on board with estimators, consider the estimator to be a “Parts Specialist”
    • Outside calls for appointments and estimates take the most time for service advisors 
    • The estimator doesn’t have to be on sight at the business- can be a remote position
    • Link for Mike Davidson's Leadership Collection Episodes HERE
    • The service Mike Davidson uses to support incoming calls is Live Voice: HERE.

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    Is your service advisor stressed? Do you have a full lot of vehicles to repair but have technicians standing around? I’ve been asking shop owners if an estimator role in the business is an important hire. I got an ear full in this Academy Webinar on how the metrics work and the role and responsibilities to consider hiring an estimator or parts specialist in your growing busy shop. All three shop owners on my panel have this role in their shops. 

    Watch the Episode on YouTube

    John Bridgwater, Doral’s Auto Repair, San Leandro, CA. Listen to John's previous episodes HERE Mike Davidson, Parkway Automotive, Little Rock, AR. You can reach Mike at miked@parkwayautomotive.net    Listen to Mike’s other episodes HERE.

    John Long, Total True Automotive, Shertz Auto Service, Schertz, TX. Listen to John’s previous episodes HERE.

    Key Talking Points

    • How do you keep your tech in the bay and the service advisor on the phone and talking with customers?
    • Outside calls for appointments and estimates take the most time for service advisors 
    • Estimating requires someone that is meticulous and good with the paperwork side of things
    • Estimator- technical knowledge and computer skills, can step into advisor role during vacation times
    • The consistency of having a dedicated estimator makes things much smoother both for the shop and for the client.
    • Allows the service advisors more time with customers and focused on the cars in the shop
    • Technicians are the most on board with estimators, consider the estimator to be a “Parts Specialist”
    • Outside calls for appointments and estimates take the most time for service advisors 
    • The estimator doesn’t have to be on sight at the business- can be a remote position
    • Link for Mike Davidson's Leadership Collection Episodes HERE
    • The service Mike Davidson uses to support incoming calls is Live Voice: HERE.

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    4fba051b-1c5c-4d70-9f0a-10289b43dad6Thu, 14 Apr 2022 00:15:00 -040041:09falsefull271271Is your service advisor stressed? Do you have a full lot of vehicles to repair but have technicians standing around? I’ve been asking shop owners if an estimator role in the business is an important hire. I got an ear full in this Academy Webinar on how the metrics work and the role and responsibilities to consider hiring an estimator or parts specialist in your growing busy shop. All three shop owners on my panel have this role in their shops. Stick around and learn. remarkableresults.biz/a271    Building and Managing Your Training Collection [E026] - Automotive Field TheoryBuilding and Managing Your Training Collection [E026] - Automotive Field TheoryBuilding and Managing Your Training Collection

    With guest Carm Capriotto

    • Invest in yourself.
    • Don't think you can't learn from the same class, different instructor
    • There is value in continuous and even redundant training
    • Be sure to bring your training resume to a prospective job opportunity
    • Ask the potential new shop of their commitment to training.

    Training Resume Ideas:

    For Technician to include in his/her resume:

    • Tech Name
    • Class Title
    • Date of Class
    • Venue
    • Sponsor of training
    • Time invested
    • The Trainer(s)
    • My rating of the training
    • Note to self
    • Shop working for at the time
    • Cost of training
    • Who paid for training

    Training Resume for Shop Owners:

    • Technician name
    • Class Title
    • Date of Training Event
    • Venue
    • Sponsor
    • Length of class
    • Traiiner name
    • Tech's Rating Level (1-5)
    • Cost of training
    • Who paid?

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Building and Managing Your Training Collection

    With guest Carm Capriotto

    • Invest in yourself.
    • Don't think you can't learn from the same class, different instructor
    • There is value in continuous and even redundant training
    • Be sure to bring your training resume to a prospective job opportunity
    • Ask the potential new shop of their commitment to training.

    Training Resume Ideas:

    For Technician to include in his/her resume:

    • Tech Name
    • Class Title
    • Date of Class
    • Venue
    • Sponsor of training
    • Time invested
    • The Trainer(s)
    • My rating of the training
    • Note to self
    • Shop working for at the time
    • Cost of training
    • Who paid for training

    Training Resume for Shop Owners:

    • Technician name
    • Class Title
    • Date of Training Event
    • Venue
    • Sponsor
    • Length of class
    • Traiiner name
    • Tech's Rating Level (1-5)
    • Cost of training
    • Who paid?

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    ae435b8d-3083-45b9-a5a0-9d8e2845dc3dWed, 13 Apr 2022 00:15:00 -040056:45falsebonus    Are You Ready to Open a Second Location? - Justin Barrett [RR 735]Are You Ready to Open a Second Location? - Justin BarrettThe leap from 1 location to 2 is never easy. But what if you also add in going to Vision 2022 days before the second location opens? How has Justin Barrett prepared his existing employees, while hiring new ones, for his second location? How did he know it was the right time?

    Justin Barrett is the owner and operator of Barrett Automotive, 2 locations, Cornelia, Georgia. Listen to Justin’s episodes HERE.

    Key Talking Points

    • Opening a second location- challenges with contractors and new hires ghosting
    • At Vision 2022 with 7 employees, 4 at home, gets home Sunday night and the second location opens Monday morning. Owns both locations. Started recruiting in September 2021 for the second location, with the first hire in October. Was approached by other shop owners ready to sell. The previous owner will be the shop foreman.
    • Don't open your second location if you are still in the day to day of the first location
    • Has implemented EOS system
    • Preparing staff- discussing the reality of hiccups, problems etc

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    The leap from 1 location to 2 is never easy. But what if you also add in going to Vision 2022 days before the second location opens? How has Justin Barrett prepared his existing employees, while hiring new ones, for his second location? How did he know it was the right time?

    Justin Barrett is the owner and operator of Barrett Automotive, 2 locations, Cornelia, Georgia. Listen to Justin’s episodes HERE.

    Key Talking Points

    • Opening a second location- challenges with contractors and new hires ghosting
    • At Vision 2022 with 7 employees, 4 at home, gets home Sunday night and the second location opens Monday morning. Owns both locations. Started recruiting in September 2021 for the second location, with the first hire in October. Was approached by other shop owners ready to sell. The previous owner will be the shop foreman.
    • Don't open your second location if you are still in the day to day of the first location
    • Has implemented EOS system
    • Preparing staff- discussing the reality of hiccups, problems etc

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    fe0433ac-8add-446c-a3d7-fcefa664f78cTue, 12 Apr 2022 00:15:00 -040020:54falsefull735735The leap from 1 location to 2 is never easy. But what if you also add in going to Vision 2022 days before the second location opens? How has Justin Barrett prepared his existing employees, while hiring new ones, for his second location? How did he know it was the right time? remarkableresults.biz/e735    Help for Small Struggling Auto Repair Shops [E055] - Chris Cotton Weekly BlitzHelp for Small Struggling Auto Repair Shops [E055] - Chris Cotton Weekly BlitzPlease check out AutoLeap: https://bit.ly/3n5qW2M

    1. Get your finances in order! Make them readable and learn what the business’s numbers are telling you.

    2. Separate your business money from your personal money.

    3. Income statement/ p or l—generate one!

    4. Stop making paper invoices! Get a cloud based POS system.

    5. Set Goals

    6. Hold employees accountable!

    7. Align your car count with business needs.

    8. DVI’s are a must!

    9. Pay Plans

    10. Align for Profits! Make sure the business can generate what it needs in order to be successful!

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    Please check out AutoLeap: https://bit.ly/3n5qW2M

    1. Get your finances in order! Make them readable and learn what the business’s numbers are telling you.

    2. Separate your business money from your personal money.

    3. Income statement/ p or l—generate one!

    4. Stop making paper invoices! Get a cloud based POS system.

    5. Set Goals

    6. Hold employees accountable!

    7. Align your car count with business needs.

    8. DVI’s are a must!

    9. Pay Plans

    10. Align for Profits! Make sure the business can generate what it needs in order to be successful!

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    0e52a530-e2da-44f1-8e2a-d2c940dfbfacMon, 11 Apr 2022 00:15:00 -040019:18falsebonus    Are You Knocking on the Doors of your Local Schools? [AW 100]Are You Knocking on the Doors of your Local Schools?What better what to celebrate the 100th Episode of Aftermarket Weekly than with my family? We have a school field trip to the Ready Academy in Buffalo, NY where my son Matthew Capriotto is the School Counselor. Get an inside look at placing interns and working with local businesses. Hear from both students and teachers.

    Watch the Episode on YouTube

    Key Talking Points

    • "Ready Academy is committed to the development of an innovative and personalized school that draws upon our community to help our students learn and grow academically, socially and ethically. We put a slightly different spin on the familiar adage: “It takes a village to teach a child.” We believe wholeheartedly in this concept."
    • "In 2020, Ready Academy became part of the BIG PICTURE NETWORK, an innovative, student-centered group of schools focused on bringing the best educational and support practices to students in order to best prepare them for the demands of the modern world."
    • Stephen Shepherd - 101 Advisor / TOSA
    • Sheila Connors - 201 Advisor
    • Nick Newman - 201 Advisor / Internship Coordinator
    • Max Steinberg - 201 Student
    • Nevaeh Banks - 201 Student
    • Katie Hughes - 101 Student
    • The Big Picture Program with Karen Monaco [RR 715]

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    What better what to celebrate the 100th Episode of Aftermarket Weekly than with my family? We have a school field trip to the Ready Academy in Buffalo, NY where my son Matthew Capriotto is the School Counselor. Get an inside look at placing interns and working with local businesses. Hear from both students and teachers.

    Watch the Episode on YouTube

    Key Talking Points

    • "Ready Academy is committed to the development of an innovative and personalized school that draws upon our community to help our students learn and grow academically, socially and ethically. We put a slightly different spin on the familiar adage: “It takes a village to teach a child.” We believe wholeheartedly in this concept."
    • "In 2020, Ready Academy became part of the BIG PICTURE NETWORK, an innovative, student-centered group of schools focused on bringing the best educational and support practices to students in order to best prepare them for the demands of the modern world."
    • Stephen Shepherd - 101 Advisor / TOSA
    • Sheila Connors - 201 Advisor
    • Nick Newman - 201 Advisor / Internship Coordinator
    • Max Steinberg - 201 Student
    • Nevaeh Banks - 201 Student
    • Katie Hughes - 101 Student
    • The Big Picture Program with Karen Monaco [RR 715]

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    74cbf329-6f46-4bf6-ba03-9f461dba5b76Sat, 09 Apr 2022 00:15:00 -040026:42falsefull100100What better what to celebrate the 100th Episode of Aftermarket Weekly than with my family? We have a school field trip to the Ready Academy in Buffalo, NY where my son Matthew Capriotto is the School Counselor. Get an inside look at placing interns and working with local businesses. Hear from both students and teachers. remarkableresults.biz/aw100    The New Frontier of Call Conversion Rates – Stan Stokes [RR 734]The New Frontier of Call Conversion Rates - Stan StokesThe phone call from a customer is always the beginning of the relationship. Are you tracking, measuring and holding your service advisor accountable for every phone call that comes into your business? What is your phone SOP? Do you have a conversion rate for phone opportunities? I’m with Stan Stokes, founder of Iron Fist Consultants, who has created the next level of measurement for service advisors.

    Stan Stokes, Founder & CEO of Iron Fist Marketing Consultants

    Video of this episode: HERE

    Key Talking Points

    • Do you have the right person answering the phone? Do you understand the communication that's taken place between your staff and the customer? How do we measure that? The phone is the beginning of the relationship, 
    • Iron Fist spent the last six years analyzing half a million phone calls in the automotive industry
    • The majority of people start the search for auto repair near me on some type of device and 60% of all searches end up with a phone call. 
    • Why did the customer choose you? If they didn't, how does that impact revenue? How does that impact return on investment? How do you measure and how do you improve? 
    • A consumer either has a planned or an unplanned service need  
    • Lead to customer conversion rate- if you take the total number of phone calls, which are leads and you divide that by the number of customers that arrived at the center, then you have a lead to customer conversion rate. Last year, Iron Fist, estimated that the industry has an average of less than 30% lead to customer conversion. 
    • If they didn't book an appointment, do you have the knowledge to say where in the conversation could have been redirected to change the outcome to a booked appointment?
    • The consumer very seldom will ask you, how are you going to fix my car? They ask you, can you fix my car? And when can you fix my car? And we misinterpret why and how
    • Many shops don't have an SOP for guest experience on the phone call. 
    • Compliance measurement for service advisors- Did you discuss the value of the business? Did you say your name? Did you say company name? Did you confirm the appointment/directions?
    • When we measure booked appointment conversion rates, we find that the show rate goes up exponentially.
    • Full circle- measure the call, book the appointment, is that appointment showing, what was the revenue made from it?

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    The phone call from a customer is always the beginning of the relationship. Are you tracking, measuring and holding your service advisor accountable for every phone call that comes into your business? What is your phone SOP? Do you have a conversion rate for phone opportunities? I’m with Stan Stokes, founder of Iron Fist Consultants, who has created the next level of measurement for service advisors.

    Stan Stokes, Founder & CEO of Iron Fist Marketing Consultants

    Video of this episode: HERE

    Key Talking Points

    • Do you have the right person answering the phone? Do you understand the communication that's taken place between your staff and the customer? How do we measure that? The phone is the beginning of the relationship, 
    • Iron Fist spent the last six years analyzing half a million phone calls in the automotive industry
    • The majority of people start the search for auto repair near me on some type of device and 60% of all searches end up with a phone call. 
    • Why did the customer choose you? If they didn't, how does that impact revenue? How does that impact return on investment? How do you measure and how do you improve? 
    • A consumer either has a planned or an unplanned service need  
    • Lead to customer conversion rate- if you take the total number of phone calls, which are leads and you divide that by the number of customers that arrived at the center, then you have a lead to customer conversion rate. Last year, Iron Fist, estimated that the industry has an average of less than 30% lead to customer conversion. 
    • If they didn't book an appointment, do you have the knowledge to say where in the conversation could have been redirected to change the outcome to a booked appointment?
    • The consumer very seldom will ask you, how are you going to fix my car? They ask you, can you fix my car? And when can you fix my car? And we misinterpret why and how
    • Many shops don't have an SOP for guest experience on the phone call. 
    • Compliance measurement for service advisors- Did you discuss the value of the business? Did you say your name? Did you say company name? Did you confirm the appointment/directions?
    • When we measure booked appointment conversion rates, we find that the show rate goes up exponentially.
    • Full circle- measure the call, book the appointment, is that appointment showing, what was the revenue made from it?

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    7ffb691c-f24f-44dc-adde-a056a3366f57Fri, 08 Apr 2022 00:15:00 -040049:46falsefull734734    Tax Tips and Common Questions [E008] - Business By The NumbersTax Tips and Common Questions [E008] - Business By The NumbersTax

    Tips and Common Questions. This week Hunt discusses some of the most common

    questions and issues that come up during tax season.

    •What is an extension and why do you file one? Is it the right move or are you

    costing yourself money?

    • What is Section 179 Expense? When should you use it and what can qualify for accelerated depreciation?

    • What are tax brackets and how is different kinds of income taxed?

    • How do your distributions get taxed from your business and do your distributions even effect your taxes?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care at https://www.napaonline.com/en/auto-care

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Tax

    Tips and Common Questions. This week Hunt discusses some of the most common

    questions and issues that come up during tax season.

    •What is an extension and why do you file one? Is it the right move or are you

    costing yourself money?

    • What is Section 179 Expense? When should you use it and what can qualify for accelerated depreciation?

    • What are tax brackets and how is different kinds of income taxed?

    • How do your distributions get taxed from your business and do your distributions even effect your taxes?

    The Show is sponsored by:

    Shop-Ware on the web at getshopware.com

    NAPA Auto Care at https://www.napaonline.com/en/auto-care

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    77f69d48-6573-48c6-977e-afd4f513d6a7Thu, 07 Apr 2022 00:15:00 -040040:22falsebonus    Are You Offering ‘Only’ Synthetic Oil Services? [THA 270]Are You Offering 'Only' Synthetic Oil Services?Questions, what is your customer oil change service like?  Have you transitioned to ‘synthetic only’ oil for your customers? How do you stock all grades and weights? The days of $20 oil changes every 3 months is gone. My panel of shop owners discuss why they have synthetic only oil service and how it’s improved their efficiency in the bays and for their customers. If you have not implemented this business strategy learn in this episode why you need to do it.

    Watch the Episode on YouTube

    Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE.

    Joe Hanson, Gordie's Garage, Roseville, MI. Listen to Joe’s previous episodes HERE.

    Jim Fleischman, Automotive Alley, Arcade, NY. Listen to Jim’s previous episodes HERE.

    Key Talking Points

    • A $100 synthetic oil change doesn't cost twice as much as a $50 semi-synthetic oil change service
    • The interview process “how much is an oil change?” gives you an opportunity to highlight your service 
    • Gain valuable shop floor space by consolidating your bulk oil storage and eliminating unneeded oil grades that do not promote the right customer in the first place.
    • Oil changes- don't take lightly, $20 oil changes are gone and should be gone
    • Don’t rely on the ‘sticker’ to check on oil- educating customers 
    • “Maintenance service” Not due for an oil change? 7,500-mile intervals. 1,000 or 2,000 miles left? For 2x a year maintenance, it's worth changing the oil early. 
    • Car count goes down, but the average repair ticket is going up
    • Taking more time during inspections
    • Shifting into the changing times with EVs- sell maintenance not oil changes
    • Simplicity and efficiency- eliminating stocking different oils, no bundles
    • Implementation- shop meeting first for the buy-in with employees, discuss the oil intervals, work with suppliers, what is included, what are you saying to customers and pre-booking customers

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    Questions, what is your customer oil change service like?  Have you transitioned to ‘synthetic only’ oil for your customers? How do you stock all grades and weights? The days of $20 oil changes every 3 months is gone. My panel of shop owners discuss why they have synthetic only oil service and how it’s improved their efficiency in the bays and for their customers. If you have not implemented this business strategy learn in this episode why you need to do it.

    Watch the Episode on YouTube

    Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE.

    Joe Hanson, Gordie's Garage, Roseville, MI. Listen to Joe’s previous episodes HERE.

    Jim Fleischman, Automotive Alley, Arcade, NY. Listen to Jim’s previous episodes HERE.

    Key Talking Points

    • A $100 synthetic oil change doesn't cost twice as much as a $50 semi-synthetic oil change service
    • The interview process “how much is an oil change?” gives you an opportunity to highlight your service 
    • Gain valuable shop floor space by consolidating your bulk oil storage and eliminating unneeded oil grades that do not promote the right customer in the first place.
    • Oil changes- don't take lightly, $20 oil changes are gone and should be gone
    • Don’t rely on the ‘sticker’ to check on oil- educating customers 
    • “Maintenance service” Not due for an oil change? 7,500-mile intervals. 1,000 or 2,000 miles left? For 2x a year maintenance, it's worth changing the oil early. 
    • Car count goes down, but the average repair ticket is going up
    • Taking more time during inspections
    • Shifting into the changing times with EVs- sell maintenance not oil changes
    • Simplicity and efficiency- eliminating stocking different oils, no bundles
    • Implementation- shop meeting first for the buy-in with employees, discuss the oil intervals, work with suppliers, what is included, what are you saying to customers and pre-booking customers

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    1d411477-5449-4337-a702-ac98e7ba7fdbThu, 07 Apr 2022 00:15:00 -040047:26falsefull270270Questions, what is your customer oil change service like? Have you transitioned to ‘synthetic only’ oil for your customers? How do you stock all grades and weights? The days of $20 oil changes every 3 months is gone. My panel of shop owners discuss why they have synthetic only oil service and how it’s improved their efficiency in the bays and for their customers. If you have not implemented this business strategy learn in this episode why you need to do it. remarkableresults.biz/a270    Divorce Discourse with Brandon Steckler [E025] - Automotive Field TheoryDivorce Discourse with Brandon Steckler [E025] - Automotive Field TheoryA very candid discussion from Matt and Brandon who have each gone through a divorce. They speak about their struggle and anguish over decisions that were made and not made. This is a very honest and transparent discussion among peers.

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    A very candid discussion from Matt and Brandon who have each gone through a divorce. They speak about their struggle and anguish over decisions that were made and not made. This is a very honest and transparent discussion among peers.

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    1719f330-29e9-4270-b5f3-344d1e4eed0aWed, 06 Apr 2022 00:15:00 -040002:03:28falsebonus    A Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733]A Life Changing Vision 2022 Scholarship - Eric DallasAre you ready for an inspiring story that will leave you with goosebumps? I’m with Eric Dallas at Vision 2022, one of the Technician of Tomorrow scholarship winners, who shares his story about taking a pay cut from a dealership to work for ChangingGears. Their mission is to empower people who are working their way out of poverty by providing affordable transportation. Listen and be inspired and realize the good that scholarship programs are doing to invest in our future.

    Eric Dallas, ASE Certified Master Technician, ChangingGears, Cincinnati, OH.

    Key Talking Points

    • ChangingGears in Cincinnati- provide transportation for people breaking out of poverty. Providing freedom by leaving bus lines/public transportation. Volunteer with habitat for humanity with clients. Doner will get the maximum donation possible instead of the vehicle going to auction
    • Won Vision 4 day all training classes access/meals/hotel scholarship, is ASE mastered certified
    • Eric Ziegler was providing training in Cincinnati, told him about Vision
    • The deadline for the scholarship had expired- applied anyway, received an email that he won 3-4 weeks later
    • In 2009 started working at a dealership- no mentor, new people were “shunned” at first. Didn't have fulfillment/purpose working at the dealership. Found Craigslist ad looking for entry-level technician, applied, and realized it wasn’t located in the ideal place but was warmly greeted, learned about the mission, and was fully on board. Took a pay cut.
    • Eric provides 1 on 1 dialogue and education with clients about their vehicle 
    • Funding- vehicles not suitable for clients will sell at auction and that money goes to overhead, fundraising, doners
    • Changing-gears.org

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    Are you ready for an inspiring story that will leave you with goosebumps? I’m with Eric Dallas at Vision 2022, one of the Technician of Tomorrow scholarship winners, who shares his story about taking a pay cut from a dealership to work for ChangingGears. Their mission is to empower people who are working their way out of poverty by providing affordable transportation. Listen and be inspired and realize the good that scholarship programs are doing to invest in our future.

    Eric Dallas, ASE Certified Master Technician, ChangingGears, Cincinnati, OH.

    Key Talking Points

    • ChangingGears in Cincinnati- provide transportation for people breaking out of poverty. Providing freedom by leaving bus lines/public transportation. Volunteer with habitat for humanity with clients. Doner will get the maximum donation possible instead of the vehicle going to auction
    • Won Vision 4 day all training classes access/meals/hotel scholarship, is ASE mastered certified
    • Eric Ziegler was providing training in Cincinnati, told him about Vision
    • The deadline for the scholarship had expired- applied anyway, received an email that he won 3-4 weeks later
    • In 2009 started working at a dealership- no mentor, new people were “shunned” at first. Didn't have fulfillment/purpose working at the dealership. Found Craigslist ad looking for entry-level technician, applied, and realized it wasn’t located in the ideal place but was warmly greeted, learned about the mission, and was fully on board. Took a pay cut.
    • Eric provides 1 on 1 dialogue and education with clients about their vehicle 
    • Funding- vehicles not suitable for clients will sell at auction and that money goes to overhead, fundraising, doners
    • Changing-gears.org

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    c2f0c66d-cb31-4813-be81-b2162549e034Tue, 05 Apr 2022 00:00:00 -040026:02falsefull733733Are you ready for an inspiring story that will leave you with goosebumps? I’m with Eric Dallas at Vision 2022, one of the Technicians of Tomorrow scholarship winners, who shares his story about taking a pay cut from a dealership to work for ChangingGears. Their mission is to empower people who are working their way out of poverty by providing affordable transportation. Listen and be inspired and realize the good that scholarship programs are doing to invest in our future. remarkableresults.biz/e733    Catching Up with Chris Cotton [E054] - Chris Cotton Weekly BlitzCatching Up with Chris Cotton [E054] - Chris Cotton Weekly BlitzAutoLeap Link: https://bit.ly/3n5qW2M

    1. 8,000 miles driven so far this year!

    2. Shop Visits in: Tucson, Plano, Albuquerque

    3. Big Bend National Park

    4. Service Center Scholars Meeting in Tucson

    5. WorldPac STX 2022 in Orlando

    6. ServiceUP Repair Cloud

    7. Weekly Blitz Podcast

    8. #grindpositivity

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    AutoLeap Link: https://bit.ly/3n5qW2M

    1. 8,000 miles driven so far this year!

    2. Shop Visits in: Tucson, Plano, Albuquerque

    3. Big Bend National Park

    4. Service Center Scholars Meeting in Tucson

    5. WorldPac STX 2022 in Orlando

    6. ServiceUP Repair Cloud

    7. Weekly Blitz Podcast

    8. #grindpositivity

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    6deaf7d1-f15d-4fd8-8808-795259152580Mon, 04 Apr 2022 00:15:00 -040016:34falsebonus    So You Want to Be a Shop Owner? Matt Wagg [AW 099]So You Want to Be a Shop Owner? Matt WaggGuest host and shop tour with Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE. How did Matt Wagg go from a dealership technician to a trainer and teacher, to now a business owner? What were his successes and failures along the way?

    Watch the Episode on YouTube

    Key Talking Points

    • Was former dealer tech, then trainer/teacher and started the shop in 2022 with no experience
    • Enrolled in evening class “entrepreneurship 101” wrote mini business plan- then started getting involved in local groups (Nebraska Business Develop Center) that was free consultant service. Denied at the bank the first time, took a 2 year “break” to regroup financially. Went back to back and received an SBA loan 
    • 4-5 months into business he started with a business coach

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Guest host and shop tour with Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE. How did Matt Wagg go from a dealership technician to a trainer and teacher, to now a business owner? What were his successes and failures along the way?

    Watch the Episode on YouTube

    Key Talking Points

    • Was former dealer tech, then trainer/teacher and started the shop in 2022 with no experience
    • Enrolled in evening class “entrepreneurship 101” wrote mini business plan- then started getting involved in local groups (Nebraska Business Develop Center) that was free consultant service. Denied at the bank the first time, took a 2 year “break” to regroup financially. Went back to back and received an SBA loan 
    • 4-5 months into business he started with a business coach

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    3423877a-2107-4068-a91a-b14ace21dd24Sat, 02 Apr 2022 00:15:00 -040032:34falsefull9999Guest host and shop tour with Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE. How did Matt Wagg go from a dealership technician to a trainer and teacher, to now a business owner? What were his successes and failures along the way? remarkableresults.biz/aw099    Training Think Tank [RR 732]Training Think TankWhat’s better than having 3 trainers sit down with me at Vision 2022 and record their very candid conversation. Be a fly on the wall as we discuss hybrid training, student assessments and breakout teams. My panel shares their experiences and together we push the boundaries of training in our industry.

    G Jerry Truglia, ATTS: Automotive Technician Training Services. G Jerry Truglia Previous Episodes HERE.

    Dave Hobbs, senior technical trainer and curriculum developer for Delphi Technologies Aftermarket at BorgWarner Inc. Dave’s previous episodes HERE. Peter Orlando, Sr. Curriculum Developer/Technical Instructor at Advance Auto Parts Carquest Technical Institute. Peter's previous episodes HERE

    Key Talking Points

    • Hybrid training- pre-production ahead of time for online training, put videos in your PowerPoint to break up the monotonous voice, avoid internet problems, and have capabilities to pause the video when questions are asked 
    • Paying attention to inflation, higher wages in other industries
    • Audience assessments with QR codes- gauges your audience and gives trainer direction, while giving the audience anonymously, gets the audience involved
    • Don’t shut down wrong answers 
    • Early engagement- ask to raise hands, make it fun by giving away free T-shirts and hats for right answers, consider breakout rooms during training when you have a tight group of 20-30 people, especially in service advisor classes, using handouts that can be filled out and passed to each other in class, have students look at each other if you are able to have set up, the trainer can be moderator/facilitator and allow attendees to interact with each other 
    • How are attendees able to download/follow PDF of class during virtual if they only have 1 monitor?

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    What’s better than having 3 trainers sit down with me at Vision 2022 and record their very candid conversation. Be a fly on the wall as we discuss hybrid training, student assessments and breakout teams. My panel shares their experiences and together we push the boundaries of training in our industry.

    G Jerry Truglia, ATTS: Automotive Technician Training Services. G Jerry Truglia Previous Episodes HERE.

    Dave Hobbs, senior technical trainer and curriculum developer for Delphi Technologies Aftermarket at BorgWarner Inc. Dave’s previous episodes HERE. Peter Orlando, Sr. Curriculum Developer/Technical Instructor at Advance Auto Parts Carquest Technical Institute. Peter's previous episodes HERE

    Key Talking Points

    • Hybrid training- pre-production ahead of time for online training, put videos in your PowerPoint to break up the monotonous voice, avoid internet problems, and have capabilities to pause the video when questions are asked 
    • Paying attention to inflation, higher wages in other industries
    • Audience assessments with QR codes- gauges your audience and gives trainer direction, while giving the audience anonymously, gets the audience involved
    • Don’t shut down wrong answers 
    • Early engagement- ask to raise hands, make it fun by giving away free T-shirts and hats for right answers, consider breakout rooms during training when you have a tight group of 20-30 people, especially in service advisor classes, using handouts that can be filled out and passed to each other in class, have students look at each other if you are able to have set up, the trainer can be moderator/facilitator and allow attendees to interact with each other 
    • How are attendees able to download/follow PDF of class during virtual if they only have 1 monitor?

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    5408458b-60bb-4975-a8b1-8ac434ee2921Fri, 01 Apr 2022 00:15:00 -040042:58falsefull732732What’s better than having 3 trainers sit down with me at Vision 2022 and record their very candid conversation. Be a fly on the wall as we discuss hybrid training, student assessments and breakout teams. My panel shares their experiences and together we push the boundaries of training in our industry. remarkableresults.biz/e732    Profitability & Key Metrics with Patrick McHugh of Bimmer Rescue [E007] - Business By The NumbersProfitability & Key Metrics with Patrick McHugh of Bimmer Rescue [E007] - Business By The NumbersProfitability & Key Metrics with Patrick McHugh of Bimmer Rescue.

    This week Hunt sits down with Patrick to discuss his philosophy on driving profits and how he keeps his business moving in the right direction.

    • What metrics should you be using to guide your day to day business

    • Why it is important to track KPI and trends regularly versus finding out after the fact that you missed the mark.

    • How to set up a business that not only drives profits but sets a strong foundation in team culture, community involvement, and positivity.

    The Show is sponsored by Shop-Ware on the web at getshopware.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Profitability & Key Metrics with Patrick McHugh of Bimmer Rescue.

    This week Hunt sits down with Patrick to discuss his philosophy on driving profits and how he keeps his business moving in the right direction.

    • What metrics should you be using to guide your day to day business

    • Why it is important to track KPI and trends regularly versus finding out after the fact that you missed the mark.

    • How to set up a business that not only drives profits but sets a strong foundation in team culture, community involvement, and positivity.

    The Show is sponsored by Shop-Ware on the web at getshopware.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    4a53007d-ad71-4dc2-b177-aea8962717a9Thu, 31 Mar 2022 00:15:00 -040053:25falsebonus    Paying Attention to Inflation [THA 269]Paying Attention to InflationWe’ve all heard inflation is up 8%, as of this broadcast, but when you walk through the grocery stores and sit at a restaurant, it sure seems like it’s a lot higher …  don’t you agree? As prices continue to jump, what are we doing as an industry to adjust? And why are so many shop owners worried to raise their labor rates? My panel includes 2 shop owners and an auto shop bookkeeper with a wide-open discussion about labor rates, parts pricing, and even employee retention in the age of rampant inflation.

    Watch the Episode on YouTube

    Natalie Paris, Three Rivers Bookkeeping, Profit Strategist. Listen to Natalie's previous episodes HERE 

    Dave Kusa, owner of AutoTrend Diagnostics in Campbell, CA. Listen to Dave’s other episodes HERE.

    Dustin Brown, Brown Auto Experts, 3 Locations in New Mexico, Albuquerque, Village of Los Ranchos and Rio Rancho. Listen to Dustin's other episodes HERE

    Key Talking Points

    • Parts - While parts costs are rising, our parts GP should take care of itself if we are using an effective parts matrix. 55-60%
    • Unfounded fear for charging correct amount for parts
    • Expenses - Expenses, in general, will jump up.  We need to monitor our expenses and possibly shop them to get the best value.
    • Labor Rate Increases: Shop your competitors and monitor how the labor rates in your town are adjusting for inflation. 
    • The dealership suggested retail isn’t always what they’re selling to their customers
    • “Don’t trip over dollars to make dimes.” when it comes to expenses 
    • Employee Retention- This year all office staff received a raise and some of our technicians. We did not give raises to techs that have been with us for less than 6 months. With raising the labor rate, shops should be able to afford to increase technician pay. A recent Gallup study shows that 50% of all employees are thinking about changing jobs. Do not think your shop will be different. “The great reset” instead of “The great recession” Staying on top of retention to prevent turnover is very important in our current labor market. Wages are not the #1 cause of employees changing jobs, but it is a factor to keep in mind with the rising cost of everything. 
    • The workforce has 5 generations of people working- how you manage each generation is different
    • Other ways that can make employees feel appreciated and help with retention would include fringe benefits or low monetary benefits. Things like more paid time off, tool purchases match, Friday (or once a month) shop paid for lunch or training opportunities to help them advance their careers can be huge.  Another great way is to ask the employees if they have ideas on non-monetary or lower monetary benefits that they would appreciate around the shop.  
    • Be careful of ‘profit leakage’ and be transparent with your employees when you do raise your labor rates
    • Pay bills with gross profit dollars, not a percentage

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    We’ve all heard inflation is up 8%, as of this broadcast, but when you walk through the grocery stores and sit at a restaurant, it sure seems like it’s a lot higher …  don’t you agree? As prices continue to jump, what are we doing as an industry to adjust? And why are so many shop owners worried to raise their labor rates? My panel includes 2 shop owners and an auto shop bookkeeper with a wide-open discussion about labor rates, parts pricing, and even employee retention in the age of rampant inflation.

    Watch the Episode on YouTube

    Natalie Paris, Three Rivers Bookkeeping, Profit Strategist. Listen to Natalie's previous episodes HERE 

    Dave Kusa, owner of AutoTrend Diagnostics in Campbell, CA. Listen to Dave’s other episodes HERE.

    Dustin Brown, Brown Auto Experts, 3 Locations in New Mexico, Albuquerque, Village of Los Ranchos and Rio Rancho. Listen to Dustin's other episodes HERE

    Key Talking Points

    • Parts - While parts costs are rising, our parts GP should take care of itself if we are using an effective parts matrix. 55-60%
    • Unfounded fear for charging correct amount for parts
    • Expenses - Expenses, in general, will jump up.  We need to monitor our expenses and possibly shop them to get the best value.
    • Labor Rate Increases: Shop your competitors and monitor how the labor rates in your town are adjusting for inflation. 
    • The dealership suggested retail isn’t always what they’re selling to their customers
    • “Don’t trip over dollars to make dimes.” when it comes to expenses 
    • Employee Retention- This year all office staff received a raise and some of our technicians. We did not give raises to techs that have been with us for less than 6 months. With raising the labor rate, shops should be able to afford to increase technician pay. A recent Gallup study shows that 50% of all employees are thinking about changing jobs. Do not think your shop will be different. “The great reset” instead of “The great recession” Staying on top of retention to prevent turnover is very important in our current labor market. Wages are not the #1 cause of employees changing jobs, but it is a factor to keep in mind with the rising cost of everything. 
    • The workforce has 5 generations of people working- how you manage each generation is different
    • Other ways that can make employees feel appreciated and help with retention would include fringe benefits or low monetary benefits. Things like more paid time off, tool purchases match, Friday (or once a month) shop paid for lunch or training opportunities to help them advance their careers can be huge.  Another great way is to ask the employees if they have ideas on non-monetary or lower monetary benefits that they would appreciate around the shop.  
    • Be careful of ‘profit leakage’ and be transparent with your employees when you do raise your labor rates
    • Pay bills with gross profit dollars, not a percentage

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    c36d52c9-b09a-44fe-b208-cd0a837418a6Thu, 31 Mar 2022 00:15:00 -040045:01falsefull269269We’ve all heard inflation is up 8%, as of this broadcast, but when you walk through the grocery stores and sit at a restaurant, it sure seems like it’s a lot higher … don’t you agree? As prices continue to jump, what are we doing as an industry to adjust? And why are so many shop owners worried to raise their labor rates? My panel includes 2 shop owners and an auto shop bookkeeper with a wide-open discussion about labor rates, parts pricing, and even employee retention in the age of rampant inflation. remarkableresults.biz/a269    Lessons from the Karate Kid's Bonsai Tree [E024] - Automotive Field TheoryLessons from the Karate Kid's Bonsai Tree [E024] - Automotive Field Theory
  • The Karate Kid was told to close his eyes and picture the Bonsai tree, essentially in your mind, picture the perfect tree.
  • Get down to details, picture this tree in your mind. And now. Open your eyes and start clipping, clipping, and tying, make this tree look like your, you know, what you had pictured in your mind. And Daniel says something to the tyranny of how will I know what's right. And Mr. Miyagi responds, if it came from you, it's going to be.
  • You could be ultra-focused on one specific area of auto repair. One idea would be diagnostics. Like I want to be a diag tech. I want to, I just want to diagnose vehicles.  So maybe to get better focused on the idea here of the bonsai tree is.
  • Maybe i's worth your time to close your eyes and just think about where you want to be. What, what do you want to do? Where do you want your career to head in what direction would you like that to be? And maybe it's something very specific. Like I want to be the best alignment. In town. you know, I want to make this much money or maybe not even a dollar a month.
  • Maybe it's; I want this lifestyle, you know, own a shop. Close your eyes and think about what it is you're after. Where would you like your career to go?
  • Maybe you need to add training. Maybe you need to add reaching out to a network or join a network. Maybe it's adding friends, it's a change of venue. Maybe it's not, maybe it's a conversation. 
  • Listen to the episode with a Dutch Silverstein we talk about that you can't sit there with your mouth shut and assume they're going to the shop owner or manager is going to figure out what makes you tick.
  • Dutch Episode HERE.

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • The Karate Kid was told to close his eyes and picture the Bonsai tree, essentially in your mind, picture the perfect tree.
  • Get down to details, picture this tree in your mind. And now. Open your eyes and start clipping, clipping, and tying, make this tree look like your, you know, what you had pictured in your mind. And Daniel says something to the tyranny of how will I know what's right. And Mr. Miyagi responds, if it came from you, it's going to be.
  • You could be ultra-focused on one specific area of auto repair. One idea would be diagnostics. Like I want to be a diag tech. I want to, I just want to diagnose vehicles.  So maybe to get better focused on the idea here of the bonsai tree is.
  • Maybe i's worth your time to close your eyes and just think about where you want to be. What, what do you want to do? Where do you want your career to head in what direction would you like that to be? And maybe it's something very specific. Like I want to be the best alignment. In town. you know, I want to make this much money or maybe not even a dollar a month.
  • Maybe it's; I want this lifestyle, you know, own a shop. Close your eyes and think about what it is you're after. Where would you like your career to go?
  • Maybe you need to add training. Maybe you need to add reaching out to a network or join a network. Maybe it's adding friends, it's a change of venue. Maybe it's not, maybe it's a conversation. 
  • Listen to the episode with a Dutch Silverstein we talk about that you can't sit there with your mouth shut and assume they're going to the shop owner or manager is going to figure out what makes you tick.
  • Dutch Episode HERE.

    • The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    88ec5036-59fb-47c1-80a1-23f4df671636Wed, 30 Mar 2022 00:15:00 -040018:49falsebonus    There Can Be Change Without Progress, But No Progress without Change – Chris Cloutier [RR 731]There Can Be Change Without Progress, But No Progress without Change - Chris CloutierDid you know you’re 27% smarter when you’re positive? It makes sense, doesn’t it? Having a positive attitude can change everything if you let it. I’m with Chris Cloutier at Vision 2022. We didn’t have an agenda or talking points. He came in, sat down, and in classic Chris fashion, I was on the edge of my seat listening to him. Find your positivity and get smarter.

    Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. Listen to Chris’s previous episodes HERE. 

    Key Talking Points

    •  Managing Change class- changes are constant, 
    • “Change or Die” relate, repeat, refrain 
    • Who are you hanging out with if you want to change?
    • “I want to lose weight with diet and exercise” but do you have a trainer?
    • Ego is the Enemy Episode 717- fine line between confidence and hubris 
    • Software- managing the change of the shop, “adoption of a new process,” technology improves the process but doesn’t fix the problem if you don't have a process
    • “Who Not How” 
    • It takes 66 days to create a habit 
    • Failure isn’t final, do you have grit?
    • “Split the difference” is positive
    • Takes a few months to create a habit- repeating excellence is hard
    • “Eternal optimists with the glass half full” while battling with “pessimistic and glass half empty”
    • “You can only apologize and blow off steam so many times before it becomes yourself”
    • Are you a wartime CEO or peacetime CEO?
    • Startup life- being the visionary and integrator at the same time
    • Are you showing your children your failures/struggles? Eliminate preconceived notions you’re “not good at that” before you’ve tried
    • Instead of change or die, it should be change and thrive
    • Are you afraid to stretch yourself because you don’t know something?

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    Did you know you’re 27% smarter when you’re positive? It makes sense, doesn’t it? Having a positive attitude can change everything if you let it. I’m with Chris Cloutier at Vision 2022. We didn’t have an agenda or talking points. He came in, sat down, and in classic Chris fashion, I was on the edge of my seat listening to him. Find your positivity and get smarter.

    Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. Listen to Chris’s previous episodes HERE. 

    Key Talking Points

    •  Managing Change class- changes are constant, 
    • “Change or Die” relate, repeat, refrain 
    • Who are you hanging out with if you want to change?
    • “I want to lose weight with diet and exercise” but do you have a trainer?
    • Ego is the Enemy Episode 717- fine line between confidence and hubris 
    • Software- managing the change of the shop, “adoption of a new process,” technology improves the process but doesn’t fix the problem if you don't have a process
    • “Who Not How” 
    • It takes 66 days to create a habit 
    • Failure isn’t final, do you have grit?
    • “Split the difference” is positive
    • Takes a few months to create a habit- repeating excellence is hard
    • “Eternal optimists with the glass half full” while battling with “pessimistic and glass half empty”
    • “You can only apologize and blow off steam so many times before it becomes yourself”
    • Are you a wartime CEO or peacetime CEO?
    • Startup life- being the visionary and integrator at the same time
    • Are you showing your children your failures/struggles? Eliminate preconceived notions you’re “not good at that” before you’ve tried
    • Instead of change or die, it should be change and thrive
    • Are you afraid to stretch yourself because you don’t know something?

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    5ca2da3b-eed9-4864-a56e-ed8b52e36541Tue, 29 Mar 2022 00:15:00 -040048:45falsefull731731Did you know you’re 27% smarter when you’re positive? It makes sense, doesn’t it? Having a positive attitude can change everything if you let it. I’m with Chris Cloutier at Vision 2022. We didn’t have an agenda or talking points. He came in, sat down, and in classic Chris fashion, I was on the edge of my seat listening to him. Find your positivity and get smarter. remarkableresults.biz/e731    Time Blocking - Gain Control of Your Calendar - Chris Cotton [E053] - Chris Cotton Weekly BlitzTime Blocking - Gain Control of Your Calendar - Chris Cotton [E053] - Chris Cotton Weekly BlitzTime Blocking - Gain Control of Your Calendar - Chris Cotton

    AutoLeap: https://bit.ly/3n5qW2M

    • Every day, we juggle competing demands on our time and, as a result, experience more chaos than clarity.
    • Luckily, there’s a solution: time blocking. This is a terminology change for me, I’ve always called it making appointments with myself but time blocking is the correct verbiage,
    • With time blocking, you can gain control of your calendar in order to focus on what truly matters to you and the business. Time blocking can help you align your attention with your intentions, so you always prioritize the right work at the right time. What is time blocking?
    • Time blocking is a time management strategy where you schedule out every part—and I mean every part—of your day. With time blocking, you’re effectively breaking the work week into bite-sized time slots where you check your email, work on projects, take a break, or even exercise.
    • Like most time management strategies, time blocking is a way for you to reclaim your day and get a better sense of where your time is actually going. By scheduling blocks of work, you can not only ensure you’re completing your important tasks, but also make sure you’re setting aside time for rest and self-care.

    How time blocking works:

    • To create a time block, group like tasks and schedule a block of time to work on those tasks. There are two main fundamentals of time blocking:
    • Visually scheduling time blocks on your calendar, so your work can’t be interrupted or scheduled over.
    • Grouping like tasks into one concentrated block of time.


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    Time Blocking - Gain Control of Your Calendar - Chris Cotton

    AutoLeap: https://bit.ly/3n5qW2M

    • Every day, we juggle competing demands on our time and, as a result, experience more chaos than clarity.
    • Luckily, there’s a solution: time blocking. This is a terminology change for me, I’ve always called it making appointments with myself but time blocking is the correct verbiage,
    • With time blocking, you can gain control of your calendar in order to focus on what truly matters to you and the business. Time blocking can help you align your attention with your intentions, so you always prioritize the right work at the right time. What is time blocking?
    • Time blocking is a time management strategy where you schedule out every part—and I mean every part—of your day. With time blocking, you’re effectively breaking the work week into bite-sized time slots where you check your email, work on projects, take a break, or even exercise.
    • Like most time management strategies, time blocking is a way for you to reclaim your day and get a better sense of where your time is actually going. By scheduling blocks of work, you can not only ensure you’re completing your important tasks, but also make sure you’re setting aside time for rest and self-care.

    How time blocking works:

    • To create a time block, group like tasks and schedule a block of time to work on those tasks. There are two main fundamentals of time blocking:
    • Visually scheduling time blocks on your calendar, so your work can’t be interrupted or scheduled over.
    • Grouping like tasks into one concentrated block of time.


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    306c1d44-06ad-40f6-a85d-d530e6ff53b2Mon, 28 Mar 2022 00:15:00 -040024:20falsebonus    Ultimate Toyota Truck Specialty Shop – Duc Nguyen [AW 098]Ultimate Toyota Truck Specialty Shop - Duc NguyenDuggy's Garage, Houston, TX. Duggy's Garage specializes in Toyota off-road vehicles ranging from Land Cruisers, Tacomas, 4Runners and FJC Crusiers. Duc's team offers a consultative approach for their customer's specific needs.

    Watch Episode on YouTube

    Key Talking Points

    • Started with building and repairing Honda Civics- found value in off-road vehicles and transitioned to Toyota 
    • Went off-roading and never looked back
    • Consults with customer’s need (up to few hours) for the vehicle- offer recommendation and understand how it will behave. 
    • Building in phases- Toyota 4 runner, bigger tires, suspension, protection around the vehicle (front/rear bumper etc), roof rack,
    • Average RO $2,500 up to $50,000
    • The best part- seeing the cars built being put to the test

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Duggy's Garage, Houston, TX. Duggy's Garage specializes in Toyota off-road vehicles ranging from Land Cruisers, Tacomas, 4Runners and FJC Crusiers. Duc's team offers a consultative approach for their customer's specific needs.

    Watch Episode on YouTube

    Key Talking Points

    • Started with building and repairing Honda Civics- found value in off-road vehicles and transitioned to Toyota 
    • Went off-roading and never looked back
    • Consults with customer’s need (up to few hours) for the vehicle- offer recommendation and understand how it will behave. 
    • Building in phases- Toyota 4 runner, bigger tires, suspension, protection around the vehicle (front/rear bumper etc), roof rack,
    • Average RO $2,500 up to $50,000
    • The best part- seeing the cars built being put to the test

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    af4720f0-06b0-42d5-8641-6fc6675daa8cSat, 26 Mar 2022 00:15:00 -040018:27falsefull9898Guest host and shop tour with Duc Nguyen, Duggy's Garage, Houston, TX. Duggy's Garage specializes in Toyota off-road vehicles ranging from Land Cruisers, Tacomas, 4Runners and FJC Crusiers. Duc's team offers a consultative approach for their customer's specific needs. remarkableresults.biz/aw098    6 Components to a Great Compensation Plan – Bob Cooper [RR 730]6 Components to a Great Compensation Plan - Bob CooperHow do you incent behavior and retain top talent? Is the tech shortage a blessing in disguise? Did you know money is not the best motivator for employees? Bob Cooper, President of Elite Worldwide, shares 6 key components you should have in your compensation and incentive package for your employees. 

    Bob Cooper, Founder/President Elite Worldwide. Listen to Bob’s other episodes HERE

    Key Talking Points

    • “No one works for me, they work with me”
    • Shortage of technicians is a blessing, scarcity creates opportunity. Attract superstars and keep them. 
    • Retention, recruiting (24/7), apprenticeship programs
    • Looking at other successful industries and how to you mimic it?
    • Money is not the best motivator- you’ll never give your employees enough, think beyond dollars and cents
    • Behavior that’s rewarded will continue, random rewards bring consistent behavior
    • Hiring the right people- hire for what they know (skill), fire for who they are as a person
    • #1 Competitive Base Pay (base income, uniforms, training, vacations, paid holidays, etc.)
    • #2 Opportunistic income (Productivity pay)
    • #3 Exemplary Performance Rewards (Going above and beyond their job responsibilities both at work and in their personal life)
    • #4 Security- when you hire Larry, you are also hiring Mary (Health Insurance,401K, business cards, etc.)
    • #5 Reward for Tenure (not loyalty, loyalty is your spirituality, nationality etc. Calling your employees and customers loyal is being assumptive)- (Anniversary rewards, Retirement programs, vacation packages, becoming involved with the integration decision making of business  etc.)
    • #6 Leadership (provided by the owner)- are you just default providing (I’m the boss)? Do you have a vision for the future and are focused on goals with growth opportunities? Growing on a lattice, not a ladder. Don’t be afraid of being friends with your employees

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    How do you incent behavior and retain top talent? Is the tech shortage a blessing in disguise? Did you know money is not the best motivator for employees? Bob Cooper, President of Elite Worldwide, shares 6 key components you should have in your compensation and incentive package for your employees. 

    Bob Cooper, Founder/President Elite Worldwide. Listen to Bob’s other episodes HERE

    Key Talking Points

    • “No one works for me, they work with me”
    • Shortage of technicians is a blessing, scarcity creates opportunity. Attract superstars and keep them. 
    • Retention, recruiting (24/7), apprenticeship programs
    • Looking at other successful industries and how to you mimic it?
    • Money is not the best motivator- you’ll never give your employees enough, think beyond dollars and cents
    • Behavior that’s rewarded will continue, random rewards bring consistent behavior
    • Hiring the right people- hire for what they know (skill), fire for who they are as a person
    • #1 Competitive Base Pay (base income, uniforms, training, vacations, paid holidays, etc.)
    • #2 Opportunistic income (Productivity pay)
    • #3 Exemplary Performance Rewards (Going above and beyond their job responsibilities both at work and in their personal life)
    • #4 Security- when you hire Larry, you are also hiring Mary (Health Insurance,401K, business cards, etc.)
    • #5 Reward for Tenure (not loyalty, loyalty is your spirituality, nationality etc. Calling your employees and customers loyal is being assumptive)- (Anniversary rewards, Retirement programs, vacation packages, becoming involved with the integration decision making of business  etc.)
    • #6 Leadership (provided by the owner)- are you just default providing (I’m the boss)? Do you have a vision for the future and are focused on goals with growth opportunities? Growing on a lattice, not a ladder. Don’t be afraid of being friends with your employees

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    4cb503f2-d406-4c2a-aba4-4ae8085a2b1cFri, 25 Mar 2022 00:15:00 -040035:17falsefull730730How do you incent behavior and retain top talent? Is the tech shortage a blessing in disguise? Did you know money is not the best motivator for employees? Bob Cooper, President of Elite Worldwide, shares 6 key components you should have in your compensation and incentive package for your employees. remarkableresults.biz/e730    Managing Fraud [E006] - Business By The NumbersManaging Fraud [E006] - Business By The NumbersManaging Fraud - Hunt Demarest - Business by the Numbers 006

    This week Hunt discusses common areas of fraud, why it happens and what we can do to stop it. Key talking points:

    • What is fraud and how common is it in small businesses

    • What are signs of fraud and how can we spot clues that could warn you before fraud happens.

    • What can you be doing in your shop right now to minimize your risk of fraud.

    The Show is sponsored by Shop-Ware on the web at getshopware.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    Managing Fraud - Hunt Demarest - Business by the Numbers 006

    This week Hunt discusses common areas of fraud, why it happens and what we can do to stop it. Key talking points:

    • What is fraud and how common is it in small businesses

    • What are signs of fraud and how can we spot clues that could warn you before fraud happens.

    • What can you be doing in your shop right now to minimize your risk of fraud.

    The Show is sponsored by Shop-Ware on the web at getshopware.com

    Hunt Demarest, CPA

    Paar Melis and Associates – Accountants Specializing in Automotive Repair

    Visit us Online : www.paarmelis.com

    Email Hunt: podcast@paarmelis.com

    Get a copy of my Book : Download Here

    ]]>    106b6f7b-d3c5-4f0a-aea2-f6a0196ad232Thu, 24 Mar 2022 00:15:00 -040034:48falsebonus    Know Your Strengths [THA 268]Know Your StrengthsHow well do you truly understand yourself and the people you work with? Are you going beyond the surface-level interactions and diving into personal development? In this Town Hall Academy, my panel not only discusses the different strength finder assessments but also the ‘why’ that drives and motivates different personalities within your business. A very important episode.

    Watch Episode on YouTube

    Shari Pheasant, Horse Power Strategies. Listen to Shari's previous episodes HERE 

    Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Listen to Shawn’s previous episodes HERE

    Dave Luehr, Elite Body Shop Solutions. Listen to Dave's previous episodes HERE

    Key Talking Points

    • The best asset for business is your people- they are your profit
    • Get Naked, Get Real, & DIG IN -It starts with you
    • Culture starts with the interview
    • Self-discovery- understand how your interactions matter with other people, understand your blindspots and overextensions. Bridge the gap between other people’s styles
    • Getting buy-in from the others on the team to discover & work on their strengths & potential
    • Getting to know each other's strengths & how to align for best team results
    • What intrinsically motivates your employees?
    • There's always more money to find, there isn’t enough time
    • Hiring- 7 candidates in 1 room, Shawn evaluated how the candidates interacted
    • Be aware of non-trademarked assessments

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    How well do you truly understand yourself and the people you work with? Are you going beyond the surface-level interactions and diving into personal development? In this Town Hall Academy, my panel not only discusses the different strength finder assessments but also the ‘why’ that drives and motivates different personalities within your business. A very important episode.

    Watch Episode on YouTube

    Shari Pheasant, Horse Power Strategies. Listen to Shari's previous episodes HERE 

    Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Listen to Shawn’s previous episodes HERE

    Dave Luehr, Elite Body Shop Solutions. Listen to Dave's previous episodes HERE

    Key Talking Points

    • The best asset for business is your people- they are your profit
    • Get Naked, Get Real, & DIG IN -It starts with you
    • Culture starts with the interview
    • Self-discovery- understand how your interactions matter with other people, understand your blindspots and overextensions. Bridge the gap between other people’s styles
    • Getting buy-in from the others on the team to discover & work on their strengths & potential
    • Getting to know each other's strengths & how to align for best team results
    • What intrinsically motivates your employees?
    • There's always more money to find, there isn’t enough time
    • Hiring- 7 candidates in 1 room, Shawn evaluated how the candidates interacted
    • Be aware of non-trademarked assessments

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    01bf2f77-3aec-478f-bc36-8cde0cf5cb7bThu, 24 Mar 2022 00:15:00 -040042:26falsefull268268How well do you truly understand yourself and the people you work with? Are you going beyond the surface-level interactions and diving into personal development? In this Town Hall Academy, my panel not only discusses the different strength finder assessments but also the ‘why’ that drives and motivates different personalities within your business. A very important episode. remarkableresults.biz/a268    Zero Turn Mowers - What Can We Learn [E023] - Automotive Field TheoryZero Turn Mowers - What Can We Learn [E023] - Automotive Field TheoryZero Turn Mowers - What Can We Learn

    • More blade time
    • Makes lawn maintenance quicker and more efficient
    • Use the principles of the Zero Turn in our shop
    • Are we taking too many steps
    • Are we looking for tools and equipment
    • Do we need to duplicate often used equipment so easy access?
    • The bigger the shop the more walking to find things is wasted.

    Watch Full Video Episode

    Thanks to our Partners, Pico Technology and Autel

    Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.com

    From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.com

    Contact Information


    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

    Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/

    Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/

    Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: https://chriscotton.captivate.fm/

    Speak Up! Effective Communication with Craig O'Neill: https://craigoneill.captivate.fm/

    ]]>    Zero Turn Mowers - What Can We Learn

    • More blade time
    • Makes lawn maintenance quicker and more efficient
    • Use the principles of the Zero Turn in our shop
    • Are we taking too many steps
    • Are we looking for tools and equipment
    • Do we need to duplicate often used equipment so easy access?
    • The bigger the shop the more walking to find things is wasted.

    Watch Full Video Episode

    Thanks to our Partners, Pico Technology and Autel

    Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.com

    From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.com

    Contact Information


    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

    Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/

    Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/

    Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: https://chriscotton.captivate.fm/

    Speak Up! Effective Communication with Craig O'Neill: https://craigoneill.captivate.fm/

    ]]>    b54392e8-ecfb-4120-ad84-64ecf7fd5620Wed, 23 Mar 2022 00:15:00 -040015:45falsebonus    Are You Comfortable With Your Problems? Business Coaches Lab [RR 729]Are You Comfortable With Your Problems? Business Coaches LabYou’re going to love this transparent interview recorded live at vision 2022. 3 business coaches, and no agenda. Listen firsthand from these business coaches on why so many business owners are struggling and how they are able to lift them to success. We talk about marriages, ego, habits, mistakes, and bad reactive pricing.

    Cecil Bullard, President of the Institute for Automotive Business Excellence. Listen to Cecil's previous episodes HERE.

    Bill Haas, Owner of Haas Performance Consulting, Listen to Bill’s previous episodes HERE.

    Rick White, President and Lead Coach for 180BIZ, Listen to Rick's previous episodes HERE.

    Key Talking Points

    • Coaching- purpose, passion, joy. Becoming partners with their clients
    • “When you put the key in the front door on the first day, how did you feel?”
    • Marriages going flat because you spend all your time at the shop
    • Finding someone that speaks your language- earning trust takes time
    • Walking away- after 3-4 months if the client is not making changes 
    • Turning around a struggling shop- make changes until their habits
    • Most shop owners back into pricing- reactive pricing instead of creative pricing
    • Lose your ego and ask for help
    • Every staff member should have targets/goals of performance that align with the company’s goals and vision. Don’t overcomplicate your goals.
    • Fulfillment- hitting targets and having self-satisfaction, that’s how they know they’re doing their job right.
    • Most employee issues are management issues
    • Celebrate your goals together
    • Pay isn’t the most important motivator- let your employees feel appreciated (team T-shirts, business cards)
    • Mistakes need to happen, pattern failures are a choice. Making the same error twice is a mistake 
    • Efficiency- doing more with less
    • Owners are the catalysts to push and challenge employees to grow

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    You’re going to love this transparent interview recorded live at vision 2022. 3 business coaches, and no agenda. Listen firsthand from these business coaches on why so many business owners are struggling and how they are able to lift them to success. We talk about marriages, ego, habits, mistakes, and bad reactive pricing.

    Cecil Bullard, President of the Institute for Automotive Business Excellence. Listen to Cecil's previous episodes HERE.

    Bill Haas, Owner of Haas Performance Consulting, Listen to Bill’s previous episodes HERE.

    Rick White, President and Lead Coach for 180BIZ, Listen to Rick's previous episodes HERE.

    Key Talking Points

    • Coaching- purpose, passion, joy. Becoming partners with their clients
    • “When you put the key in the front door on the first day, how did you feel?”
    • Marriages going flat because you spend all your time at the shop
    • Finding someone that speaks your language- earning trust takes time
    • Walking away- after 3-4 months if the client is not making changes 
    • Turning around a struggling shop- make changes until their habits
    • Most shop owners back into pricing- reactive pricing instead of creative pricing
    • Lose your ego and ask for help
    • Every staff member should have targets/goals of performance that align with the company’s goals and vision. Don’t overcomplicate your goals.
    • Fulfillment- hitting targets and having self-satisfaction, that’s how they know they’re doing their job right.
    • Most employee issues are management issues
    • Celebrate your goals together
    • Pay isn’t the most important motivator- let your employees feel appreciated (team T-shirts, business cards)
    • Mistakes need to happen, pattern failures are a choice. Making the same error twice is a mistake 
    • Efficiency- doing more with less
    • Owners are the catalysts to push and challenge employees to grow

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    fdb02847-e5d3-4e97-abbc-bcc6663ffa09Tue, 22 Mar 2022 00:15:00 -040042:45falsefull729729You’re going to love this transparent interview recorded live at vision 2022. 3 business coaches, and no agenda. Listen firsthand from these business coaches on why so many business owners are struggling and how they are able to lift them to success. We talk about marriages, ego, habits, mistakes, and bad reactive pricing. remarkableresults.biz/e729    Raising the Bar - Chris Cotton Weekly Blitz [E052] - Chris Cotton Weekly BlitzRaising the Bar - Chris Cotton Weekly Blitz [E052] - Chris Cotton Weekly BlitzLink for AutoLeap: https://bit.ly/3n5qW2M

    Show Notes:

    I'm sure you've read articles about the importance of "culture" to shape the behaviors of your employees. One of my favorite descriptions of company culture is that it is "the invisible hand that shapes team behavior when there is no defined process or system to tell them what to do."

    But understanding the concept of culture doesn't give you a nuts and bolts path to intentionally build it. Here are seven leadership habits that I've emphasized with my business coaching clients over the past decade.

    1. Be on time, all the time.

    2. Meet your own deadlines (and take responsibility for when you can't).

    3. Clarify all action items and deliverables in writing at the end of every meeting.

    4. Clearly state what you can't commit to so that you don't lower the accountability bar in your company by missing a "phantom deliverable."

    5. "Close" the accountability loop.

    6. Ask, don't immediately solve.--Coaching Opportunity!

    7. Celebrate progress

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    Link for AutoLeap: https://bit.ly/3n5qW2M

    Show Notes:

    I'm sure you've read articles about the importance of "culture" to shape the behaviors of your employees. One of my favorite descriptions of company culture is that it is "the invisible hand that shapes team behavior when there is no defined process or system to tell them what to do."

    But understanding the concept of culture doesn't give you a nuts and bolts path to intentionally build it. Here are seven leadership habits that I've emphasized with my business coaching clients over the past decade.

    1. Be on time, all the time.

    2. Meet your own deadlines (and take responsibility for when you can't).

    3. Clarify all action items and deliverables in writing at the end of every meeting.

    4. Clearly state what you can't commit to so that you don't lower the accountability bar in your company by missing a "phantom deliverable."

    5. "Close" the accountability loop.

    6. Ask, don't immediately solve.--Coaching Opportunity!

    7. Celebrate progress

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    6f14524c-8657-4018-b160-912ea260bbc8Mon, 21 Mar 2022 00:15:00 -040022:57falsebonus    Peer Group Review of Your Business: Ready For One? [AW 097]Peer Group Review of Your Business: Ready For One? [AW 097]ATC Auto Center, Augusta, GA. Brian hosted 36 shop owners that are a part of Elite Pro Services. The group sectioned off into teams to give an in-depth peer review of the shop.

    Watch Episode on YouTube

    Key Talking Points

    • Elite Pro Service- 90 shops in US and Canada 
    • Hosting 36 shop owners for Elite Pro Service’s spring meeting- sections of teams that work in groups
    • The more you open up to your peers, they will offer input and suggestions
    • Humility is the first part of leadership

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    ATC Auto Center, Augusta, GA. Brian hosted 36 shop owners that are a part of Elite Pro Services. The group sectioned off into teams to give an in-depth peer review of the shop.

    Watch Episode on YouTube

    Key Talking Points

    • Elite Pro Service- 90 shops in US and Canada 
    • Hosting 36 shop owners for Elite Pro Service’s spring meeting- sections of teams that work in groups
    • The more you open up to your peers, they will offer input and suggestions
    • Humility is the first part of leadership

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    1434b3d4-f96c-4260-8335-b90ce122bf80Sat, 19 Mar 2022 00:15:00 -040020:10falsefull9797Guest host and shop tour with Brian Weeks, ATC Auto Center, Augusta, GA. Brian hosted 36 shop owners that are a part of Elite Pro Services. The group sectioned off into teams to give an indepth peer review of the shop. remarkableresults.biz/aw097    Restructuring New Staff – Vinnie Lucido [RR 728]Restructuring New Staff - Vinnie LucidoThe idea of completely restructuring your staff seems impossible, right? So how did Vinnie Lucido do it after his brother and partner retired from the business? And how did his role as the sole owner and operator change? I asked Vinnie all these questions, in the Vision KC studios, including his perspective on interns and how he can work such a few hours a week.

    Vinnie Lucido, Owner, CoAuto, Reno, NV. Listen to Vinnie’s previous episodes HERE.

    Key Talking Points

    • 2018 Facility of the Year for Vision
    • 8 people total including Vinnie attending Vision 2022- $30,000 with flights, balanced classes with some employees in the same class and some on their own. 
    • Completely restructured staff- his partner/brother left the business to travel with his family in an RV. Vinnie became the singular owner. Over a year span, some staff left and some were let go Keep your mind open to opportunities for other people to join that can exceed your expectations 
    • Has team leader (manager) full time- his morales align with Vinnie 
    • Started watching his team orchestrate on their own and not being needed- works 4-8 hours a week. Focuses his time on marketing and social media/commercials
    • Has student intern that started by pushing brooms to successfully taking apart and rebuilding lead tech’s Audi 
    • No risks, no rewards- say yes and be vulnerable
    • Weekly and monthly meetings
    • Networking together- power comes from peers you meet, take golden nuggets from classes

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    The idea of completely restructuring your staff seems impossible, right? So how did Vinnie Lucido do it after his brother and partner retired from the business? And how did his role as the sole owner and operator change? I asked Vinnie all these questions, in the Vision KC studios, including his perspective on interns and how he can work such a few hours a week.

    Vinnie Lucido, Owner, CoAuto, Reno, NV. Listen to Vinnie’s previous episodes HERE.

    Key Talking Points

    • 2018 Facility of the Year for Vision
    • 8 people total including Vinnie attending Vision 2022- $30,000 with flights, balanced classes with some employees in the same class and some on their own. 
    • Completely restructured staff- his partner/brother left the business to travel with his family in an RV. Vinnie became the singular owner. Over a year span, some staff left and some were let go Keep your mind open to opportunities for other people to join that can exceed your expectations 
    • Has team leader (manager) full time- his morales align with Vinnie 
    • Started watching his team orchestrate on their own and not being needed- works 4-8 hours a week. Focuses his time on marketing and social media/commercials
    • Has student intern that started by pushing brooms to successfully taking apart and rebuilding lead tech’s Audi 
    • No risks, no rewards- say yes and be vulnerable
    • Weekly and monthly meetings
    • Networking together- power comes from peers you meet, take golden nuggets from classes

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    dee72b70-98b6-4860-9dcd-66c86baa6828Fri, 18 Mar 2022 00:15:00 -040034:22falsefull728728The idea of completely restructuring your staff seems impossible, right? So how did Vinnie Lucido do it after his brother and partner retired from the business? And how did his role as the sole owner and operator change? I asked Vinnie all these questions, in the Vision KC studios, including his perspective on interns and how he can work such a few hours a week. remarkableresults.biz/e728    Technician Training with Travis Troy [E005] - Business By The NumbersTechnician Training with Travis Troy [E005] - Business By The NumbersRecorded at Vision KC 2022

    Tech Training with Travis Troy. This week Hunt sits down with Travis Troy of Honest Wrenches in IA. We cover a lot of great topics including:

    • Why tech training is so important and why the cost of training and even shutting down your shop works in your favor.

    • What Travis has learned from starting a shop in a storage unit to creating 2 extremely successful shops.

    • Talk about the struggles that he has managing and running the shops and how he is constantly learning himself.

    test

    ]]>    Recorded at Vision KC 2022

    Tech Training with Travis Troy. This week Hunt sits down with Travis Troy of Honest Wrenches in IA. We cover a lot of great topics including:

    • Why tech training is so important and why the cost of training and even shutting down your shop works in your favor.

    • What Travis has learned from starting a shop in a storage unit to creating 2 extremely successful shops.

    • Talk about the struggles that he has managing and running the shops and how he is constantly learning himself.

    test

    ]]>    5b4d8a63-a621-4199-953a-3a276a50f155Thu, 17 Mar 2022 00:15:00 -040032:43falsebonus    Important Employee Benefits [THA 267]Important Employee BenefitsDid you know money isn’t the main motivator for employees? How many people are willing to work 40+ hours a week in an unhappy environment while being undervalued? What benefits set your business apart from other shops in your area? And, are you reminding your team of their benefits package so they understand their value within your business?

    Watch Episode on YouTube

    Eric Henley, owner of H-Teck Auto Care in Gray, TN. Listen to Eric's previous episodes HERE 

    Jim Hayes, General Manager of Pacific Motor Service, CA, Listen to Jim’s previous episodes HERE

    Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt's previous episodes HERE

    Key Talking Points

    • Professional career development, where do I go from here and how is it laid out for me to achieve it. Are the training and tools there to allow me to grow?
    • Company sponsored events-team members want to feel good about where they work and the work they do matters for the community. Involve the family with anniversaries and birthdays etc.
    • Dividing sick and PTO- vacation days can be paid out, sick days don’t have to be paid out
    • Making adjustments for employees with existing vacations- can manipulate the salary/pay rate. Each employee will be different depending on the scenario. Be creative.
    • Benefit packages will vary depending on the employee- paycheck is a small portion of what you offer, focus on culture/environment/growth opportunities. 
    • Marketing the entire package- and discussing with the team consistently 
    • Jim’s company matches 1:1 up to 4% for 401K
    • Invisible paycheck- base salary + expenses of benefits= value of the company
    • Paid training- shows intent and value
    • Incentives- ASE, benchmark bonuses, tools
    • Bereavement/maternity- additional days that don’t involve PTO

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    Did you know money isn’t the main motivator for employees? How many people are willing to work 40+ hours a week in an unhappy environment while being undervalued? What benefits set your business apart from other shops in your area? And, are you reminding your team of their benefits package so they understand their value within your business?

    Watch Episode on YouTube

    Eric Henley, owner of H-Teck Auto Care in Gray, TN. Listen to Eric's previous episodes HERE 

    Jim Hayes, General Manager of Pacific Motor Service, CA, Listen to Jim’s previous episodes HERE

    Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt's previous episodes HERE

    Key Talking Points

    • Professional career development, where do I go from here and how is it laid out for me to achieve it. Are the training and tools there to allow me to grow?
    • Company sponsored events-team members want to feel good about where they work and the work they do matters for the community. Involve the family with anniversaries and birthdays etc.
    • Dividing sick and PTO- vacation days can be paid out, sick days don’t have to be paid out
    • Making adjustments for employees with existing vacations- can manipulate the salary/pay rate. Each employee will be different depending on the scenario. Be creative.
    • Benefit packages will vary depending on the employee- paycheck is a small portion of what you offer, focus on culture/environment/growth opportunities. 
    • Marketing the entire package- and discussing with the team consistently 
    • Jim’s company matches 1:1 up to 4% for 401K
    • Invisible paycheck- base salary + expenses of benefits= value of the company
    • Paid training- shows intent and value
    • Incentives- ASE, benchmark bonuses, tools
    • Bereavement/maternity- additional days that don’t involve PTO

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    32ca1f42-a6c7-4d26-b3ef-d7bb1109ec31Thu, 17 Mar 2022 00:15:00 -040038:59falsefull267267Did you know money isn’t the main motivator for employees? How many people are willing to work 40+ hours a week in an unhappy environment while being undervalued? What benefits set your business apart from other shops in your area? And, are you reminding your team of their benefits package so they understand their value within your business? remarkableresults.biz/a267    Circuit Loading With Sean Tipping - Matt Fanslow Diagnosing the Aftermarket A to Z [E022] - Automotive Field TheoryCircuit Loading With Sean Tipping - Matt Fanslow Diagnosing the Aftermarket A to Z [E022] - Automotive Field TheoryWe're talking about loading these circuits, stressing them out, making them do what they were designed or maybe even a little bit beyond.

    • Need bulbs to insert a load on a circuit
    • That's a visual representation that the current control that's the best. 
    • Frame rusted-out conditions are a challenge. Frames can lose ground.
    • Sean: That's what I like about electricity. It plays by a set of rules that have to be, and as long as you understand those rules, you can win
    • Sean: Is it just voltage? Is it data, or is this for an output? Is this something that's doing work? We've got to treat it differently. We've got to test it differently. That's where the choice comes into play, but you got to understand the purpose of the circuit before you can do that
    • If we're looking at a fuel pump and we're cycling on and off on and off with a key or with some sort of a device, or a switch. Where we hit the fuel pump a few times to start it spinning that if it's rated for, we'll just say, it's fused for 20 amps, you'll see spikes 40 amps, no problem over and over and over and over and over and over.
    • Because the fuses don't necessarily blow from the actual amps. It's the heat. So I need some time, which I know that statement kind of sounds almost like an oxymoron, but it needs time to build up the heat to blow. Heat blows a fuse heat created by the current flow, and the current is not there long enough to pop the fuse. So a lazy test, you want to replace a fuel pump or you're suspicious of a fuel pump got low pressure, and you want to verify power feeding grounds. If you're lazy like me, you're not raising the vehicle up and checking for power feeding ground at the fuel pump connector. You're taking your low amp, current probe in your lab scope, and you're hitting the fuel pump over and over and over.
    • Don't do it just once or twice do it like 20 times, 30 times, just bang, bang, bang, bang, bang, bang, bang.
    • Do you really think there might be a bad ground to the frame rail? Probably not. That's a great way to look at it is to really, really stress that circuit.
    • We're talking about loading these circuits, stressing them out, making them do what they were designed or maybe even a little bit beyond. 
    • So the heat that's developed in a conductor, like a cable or wire or a fuse.
    • I learned so much about just sitting for a few minutes in the driver's seat with the scan tool and looking at data and looking at pertinent data and just kind of thinking about how, how it works.

    Watch Full Video Episode

    Thanks to our Partners, Pico Technology and Autel

    Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.com

    From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.com

    Contact Information


    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

    Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/

    Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/

    Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: https://chriscotton.captivate.fm/

    Speak Up! Effective Communication with Craig O'Neill: https://craigoneill.captivate.fm/

    ]]>    We're talking about loading these circuits, stressing them out, making them do what they were designed or maybe even a little bit beyond.

    • Need bulbs to insert a load on a circuit
    • That's a visual representation that the current control that's the best. 
    • Frame rusted-out conditions are a challenge. Frames can lose ground.
    • Sean: That's what I like about electricity. It plays by a set of rules that have to be, and as long as you understand those rules, you can win
    • Sean: Is it just voltage? Is it data, or is this for an output? Is this something that's doing work? We've got to treat it differently. We've got to test it differently. That's where the choice comes into play, but you got to understand the purpose of the circuit before you can do that
    • If we're looking at a fuel pump and we're cycling on and off on and off with a key or with some sort of a device, or a switch. Where we hit the fuel pump a few times to start it spinning that if it's rated for, we'll just say, it's fused for 20 amps, you'll see spikes 40 amps, no problem over and over and over and over and over and over.
    • Because the fuses don't necessarily blow from the actual amps. It's the heat. So I need some time, which I know that statement kind of sounds almost like an oxymoron, but it needs time to build up the heat to blow. Heat blows a fuse heat created by the current flow, and the current is not there long enough to pop the fuse. So a lazy test, you want to replace a fuel pump or you're suspicious of a fuel pump got low pressure, and you want to verify power feeding grounds. If you're lazy like me, you're not raising the vehicle up and checking for power feeding ground at the fuel pump connector. You're taking your low amp, current probe in your lab scope, and you're hitting the fuel pump over and over and over.
    • Don't do it just once or twice do it like 20 times, 30 times, just bang, bang, bang, bang, bang, bang, bang.
    • Do you really think there might be a bad ground to the frame rail? Probably not. That's a great way to look at it is to really, really stress that circuit.
    • We're talking about loading these circuits, stressing them out, making them do what they were designed or maybe even a little bit beyond. 
    • So the heat that's developed in a conductor, like a cable or wire or a fuse.
    • I learned so much about just sitting for a few minutes in the driver's seat with the scan tool and looking at data and looking at pertinent data and just kind of thinking about how, how it works.

    Watch Full Video Episode

    Thanks to our Partners, Pico Technology and Autel

    Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.com

    From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.com

    Contact Information


    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

    Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/

    Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/

    Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: https://chriscotton.captivate.fm/

    Speak Up! Effective Communication with Craig O'Neill: https://craigoneill.captivate.fm/

    ]]>    214d8b6f-c3fa-4cf2-93c1-e1ec39122b82Wed, 16 Mar 2022 00:15:00 -040001:16:47falsebonus    How To: Change Your Mindset – Murray Voth [RR 727]How To: Change Your Mindset - Murray VothMurray Voth, RPM Training

    Listen to Murray's previous episodes HERE

    Key Talking Points

    • What is your intention to become a business owner? Be your own boss? Have more money? Have more flexibility with a schedule? 
    • When you challenge a technician owner to think about coaching, training, and making changes in their business, some of them react negatively or push back because they're feeling somehow that you're criticizing. 
    • Everyone is having the entrepreneurial fizz
    • Start with the end in mind. The purpose is to create wealth and create something to sell, to capture that wealth. You can always work for someone else with less stress if what you really want to do is repair a vehicle.
    • Forecast from the bottom up- go backward from the net profit to the gross. Get the expenses out of it. Go backward to the sales. Watch the things you have control over, sold hours per work order. How do you control sold hours per work order? 
    • Technicians have been asked to compromise their standards. They've been challenged by bosses, coworkers, advisors on their opinion. They get defensive, put up walls, and have an ego. 
    • The next priority is service and client experience. Understand who your client is and what they are looking for in a vehicle service experience. Seeing location clearly, ample parking, clean inside, friendly service, website presence with the appointment option button, and “easy” button conveniences for them 
    • Develop a team, and look after that team as if your life depended on it because it does. They're children inside of a system. We can love them and we can still have boundaries and standards and accountability and teach the rest of it. Do they have the ability to apply that knowledge? Do they have the capacity to do it? And then do they have the desire? 
    • Control the things you can control so you can deal with the things you can’t control.  Parts margin is a mindset and a pencil
    • What do you have for employees to get to the next level?
    • SOAR- What is the situation? What is the outcome that you're looking for? What is the action you're going to take and what is the result that you achieved and you measure it? 

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    Murray Voth, RPM Training

    Listen to Murray's previous episodes HERE

    Key Talking Points

    • What is your intention to become a business owner? Be your own boss? Have more money? Have more flexibility with a schedule? 
    • When you challenge a technician owner to think about coaching, training, and making changes in their business, some of them react negatively or push back because they're feeling somehow that you're criticizing. 
    • Everyone is having the entrepreneurial fizz
    • Start with the end in mind. The purpose is to create wealth and create something to sell, to capture that wealth. You can always work for someone else with less stress if what you really want to do is repair a vehicle.
    • Forecast from the bottom up- go backward from the net profit to the gross. Get the expenses out of it. Go backward to the sales. Watch the things you have control over, sold hours per work order. How do you control sold hours per work order? 
    • Technicians have been asked to compromise their standards. They've been challenged by bosses, coworkers, advisors on their opinion. They get defensive, put up walls, and have an ego. 
    • The next priority is service and client experience. Understand who your client is and what they are looking for in a vehicle service experience. Seeing location clearly, ample parking, clean inside, friendly service, website presence with the appointment option button, and “easy” button conveniences for them 
    • Develop a team, and look after that team as if your life depended on it because it does. They're children inside of a system. We can love them and we can still have boundaries and standards and accountability and teach the rest of it. Do they have the ability to apply that knowledge? Do they have the capacity to do it? And then do they have the desire? 
    • Control the things you can control so you can deal with the things you can’t control.  Parts margin is a mindset and a pencil
    • What do you have for employees to get to the next level?
    • SOAR- What is the situation? What is the outcome that you're looking for? What is the action you're going to take and what is the result that you achieved and you measure it? 

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    ]]>    a7f792cb-b369-43cd-b389-16683f505da0Tue, 15 Mar 2022 00:15:00 -040049:20falsefull727727What’s the real reason why you became a business owner? Did you want to be your own boss? Have a flexible schedule? Were you certain you could do things better? My guest Murray Voth explains there's an ‘entrepreneurial fizz” with so many technicians becoming business owners. But changing your mindset from tech to business owner doesn’t come easy or naturally. remarkableresults.biz/e727    Wishbone vs Backbone - Chris Cotton Weekly Blitz [E051] - Chris Cotton Weekly BlitzWishbone vs Backbone - Chris Cotton Weekly Blitz [E051] - Chris Cotton Weekly BlitzClick here to go to AutoLeap: https://bit.ly/3n5qW2M

    What is Backbone?

    Marshall defines backbone as "firm and resolute character". In action, she says, it might look and feel like courage. The word "integrity" also describes someone with a strong backbone. My belief is that everyone can grow a backbone and that business is a perfect place for you to learn how.

    The Three Components of Backbone:

    According to Marshall there are three components of backbone: competence, the ability to take purposeful risks, and confidence. Each component interacts with the other.

    1. Competence. Be open to growing your ability in every aspect of your academic career, and not just knowledge of your field. Seek out help in improving your writing abilities, time management skills, and ability to deal with others, for example. Cultivate experiences that will help your competence grow. List all your talents and abilities, and be aware of how much you've accomplished in the past few years.

    2. The ability to take purposeful risks. As Marshall says, this is "the ability to engage in intelligent, purposeful ventures on behalf of your career." By taking on appropriate challenges, you will not only succeed some of the time, but you will get practice in learning how to cope with setbacks, criticism and disappointment.

    3. Confidence. This is a natural outgrowth of the first two components and will lead you to take on more challenges. Knowing that you can survive the negative consequences of the risks you have taken will actually increase your courage and self-esteem. Having more competence, of course, will make you more calmly confident in yourself and your abilities.

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    Click here to go to AutoLeap: https://bit.ly/3n5qW2M

    What is Backbone?

    Marshall defines backbone as "firm and resolute character". In action, she says, it might look and feel like courage. The word "integrity" also describes someone with a strong backbone. My belief is that everyone can grow a backbone and that business is a perfect place for you to learn how.

    The Three Components of Backbone:

    According to Marshall there are three components of backbone: competence, the ability to take purposeful risks, and confidence. Each component interacts with the other.

    1. Competence. Be open to growing your ability in every aspect of your academic career, and not just knowledge of your field. Seek out help in improving your writing abilities, time management skills, and ability to deal with others, for example. Cultivate experiences that will help your competence grow. List all your talents and abilities, and be aware of how much you've accomplished in the past few years.

    2. The ability to take purposeful risks. As Marshall says, this is "the ability to engage in intelligent, purposeful ventures on behalf of your career." By taking on appropriate challenges, you will not only succeed some of the time, but you will get practice in learning how to cope with setbacks, criticism and disappointment.

    3. Confidence. This is a natural outgrowth of the first two components and will lead you to take on more challenges. Knowing that you can survive the negative consequences of the risks you have taken will actually increase your courage and self-esteem. Having more competence, of course, will make you more calmly confident in yourself and your abilities.

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    1a1d1035-2829-40d0-8d83-5a9c4fe8d446Mon, 14 Mar 2022 00:15:00 -040020:43falsebonus    Our Team Sold Jobs While Stuck at the Kansas City Airport [AW 096]Our Team Sold Jobs While Stuck at the Kansas City AirportAutomotive Magic, Kenvil, NJ. Shawn and his team were stuck at the Kansas City airport after Vision 2022, but that didn't stop them. They worked remotely while using the communication training they received over the weekend.

    Watch Episode on YouTube

    Key Talking Points

    • Flight from Vision got canceled- his team worked remotely Monday with the 3 employees that opened the shop
    • Growing your staff- brought 8 members of staff to Vision 2022, had training, bought new tools, stayed together in the same house, connected as a team
    • Plan ahead for training budgets
    • 6,000 square feet, 7 lifts, 5 techs
    • Opened second location as a “quick lube”- breaks, suspensions, alignments, tires, oil, quick in and out jobs
    • RR 421 Mike Michalowicz: Inside his book 'Profit First'

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Automotive Magic, Kenvil, NJ. Shawn and his team were stuck at the Kansas City airport after Vision 2022, but that didn't stop them. They worked remotely while using the communication training they received over the weekend.

    Watch Episode on YouTube

    Key Talking Points

    • Flight from Vision got canceled- his team worked remotely Monday with the 3 employees that opened the shop
    • Growing your staff- brought 8 members of staff to Vision 2022, had training, bought new tools, stayed together in the same house, connected as a team
    • Plan ahead for training budgets
    • 6,000 square feet, 7 lifts, 5 techs
    • Opened second location as a “quick lube”- breaks, suspensions, alignments, tires, oil, quick in and out jobs
    • RR 421 Mike Michalowicz: Inside his book 'Profit First'

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    d6ba0573-0012-43ad-ab52-8855ebb224caSat, 12 Mar 2022 00:15:00 -040015:57falsefull9696Guest host and shop tour with Shawn Gilfillan, Automotive Magic, Kenvil, NJ. Shawn and his team were stuck at the Kansas City airport after Vision 2022, but that didn't stop them. They worked remotely while using the communication training they received over the weekend. remarkableresults.biz/aw096    Brought His 14 Team Members to Vision – Travis Troy [RR 726]Brought His 14 Team Members to Vision - Travis Troy [RR 726]I asked Travis Troy, point-blank, what did it cost him to take his entire team to Vision this year. I talked to so many shop owners at Vision KC 2022 that closed their shops to take their entire team for some of the best training and networking both Technician, Service and Management. I stopped counting at 30 the number of shop owners who closed their shops there had to be 100 or more based on my simple survey results. Some strategies were to uplift and cross training their people into leadership roles by selecting that type of training. Travis and his partner Josh know they’ll get a huge return on their training investment. The message: get out of your comfort zone.

    Travis Troy, Honest Wrenches, Akeny and Des Moines, IA. Listen to Travis' other episodes HERE

    Key Talking Points

    • 30 years old, opened in 2011 with a partner,  2 locations
    • Under 2 hours, over 150 registration 1st morning 
    • “Little Engine that Could” power, will, and passion working in 2 car garage to the opening 1st location with 1 lift with no service advisor (used a Bluetooth headset and notepad in shirt). The second location is 13 miles away as a lease, previously evicted shop- 8 bay shop that was left a mess. Took 3 months to clean out and update. Took time to build but kept patience. 
    • Capacity to want to grow and be better than the previous day- you’ll always face challenges, start every day fresh
    • Met partner Josh in automotive electrical class in college- started working together on weekends repairing cars, the city shut them down. Travis worked 18 hour days for 6 years straight.
    • Introduced to Vision by Tim Davidson- Tim came to shop with BG sales rep. Has been to Vision every year since. 
    • Closes shop to come to Vision- don’t look at it from a money aspect, you can’t afford not to come. Shop owners come back to shop invigorated and refreshed, but what about your team? It’s time to have the whole shop on board and set up for the rest of the year.
    • Average $20,000 investment to bring the whole team of 14 total including Travis and Josh. 
    • Holding everyone accountable as 2-way street
    • Breaking and rebuilding process constantly- continue to grow, never be afraid to try
    • Advice- stay humble, tomorrow isn't guaranteed, stay humble, have defined roles, never compare yourself to others because you’ll never be equal. Get involved in an association AND coaching company. Succession plan preparation.
    • Started business not just for them (Travis and Josh) but for their families and their client’s families 
    • Tale of Two Cities- located on the property of 2 cities, google sets their address depending on where the customer is located. They are able to capitalize on 2 cities at once.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    I asked Travis Troy, point-blank, what did it cost him to take his entire team to Vision this year. I talked to so many shop owners at Vision KC 2022 that closed their shops to take their entire team for some of the best training and networking both Technician, Service and Management. I stopped counting at 30 the number of shop owners who closed their shops there had to be 100 or more based on my simple survey results. Some strategies were to uplift and cross training their people into leadership roles by selecting that type of training. Travis and his partner Josh know they’ll get a huge return on their training investment. The message: get out of your comfort zone.

    Travis Troy, Honest Wrenches, Akeny and Des Moines, IA. Listen to Travis' other episodes HERE

    Key Talking Points

    • 30 years old, opened in 2011 with a partner,  2 locations
    • Under 2 hours, over 150 registration 1st morning 
    • “Little Engine that Could” power, will, and passion working in 2 car garage to the opening 1st location with 1 lift with no service advisor (used a Bluetooth headset and notepad in shirt). The second location is 13 miles away as a lease, previously evicted shop- 8 bay shop that was left a mess. Took 3 months to clean out and update. Took time to build but kept patience. 
    • Capacity to want to grow and be better than the previous day- you’ll always face challenges, start every day fresh
    • Met partner Josh in automotive electrical class in college- started working together on weekends repairing cars, the city shut them down. Travis worked 18 hour days for 6 years straight.
    • Introduced to Vision by Tim Davidson- Tim came to shop with BG sales rep. Has been to Vision every year since. 
    • Closes shop to come to Vision- don’t look at it from a money aspect, you can’t afford not to come. Shop owners come back to shop invigorated and refreshed, but what about your team? It’s time to have the whole shop on board and set up for the rest of the year.
    • Average $20,000 investment to bring the whole team of 14 total including Travis and Josh. 
    • Holding everyone accountable as 2-way street
    • Breaking and rebuilding process constantly- continue to grow, never be afraid to try
    • Advice- stay humble, tomorrow isn't guaranteed, stay humble, have defined roles, never compare yourself to others because you’ll never be equal. Get involved in an association AND coaching company. Succession plan preparation.
    • Started business not just for them (Travis and Josh) but for their families and their client’s families 
    • Tale of Two Cities- located on the property of 2 cities, google sets their address depending on where the customer is located. They are able to capitalize on 2 cities at once.

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    8008ff5d-a9da-42c1-b32e-50d74028890eFri, 11 Mar 2022 00:15:00 -040039:56falsefull726726I asked Travis Troy, point-blank, what did it cost him to take his entire team to Vision this year. I talked to so many shop owners at Vision KC 2022 that closed their shops to take their entire team for some of the best training and networking both Technician, Service and Management. I stopped counting at 30 the number of shop owners who closed their shops there had to be 100 or more based on my simple survey results. Some strategies were to uplift and cross training their people into leadership roles by selecting that type of training. Travis and his partner Josh know they’ll get a huge return on their training investment. The message: get out of your comfort zone. remarkableresults.biz/e726    Technician Productivity [E004] - Business By The NumbersTechnician Productivity [E004] - Business By The NumbersTech Productivity. Hunt takes a dive into the numbers behind tech productivity and how it affects your bottom line.

    • What is tech productivity and why do I care?

    • How do I measure tech productivity for my shop?

    • How different are sales for a super productive technician compared to an unproductive technician?

    • What is the theoretical max sales of my shop based on my production staff?

    test

    ]]>    Tech Productivity. Hunt takes a dive into the numbers behind tech productivity and how it affects your bottom line.

    • What is tech productivity and why do I care?

    • How do I measure tech productivity for my shop?

    • How different are sales for a super productive technician compared to an unproductive technician?

    • What is the theoretical max sales of my shop based on my production staff?

    test

    ]]>    1c3d8cfc-6c3e-4cfd-8c46-644ae2ca747dThu, 10 Mar 2022 00:15:00 -040019:54falsebonus    Next Best Improvement: Lean [THA 266]Next Best Improvement: LeanWatch Episode on YouTube

    Kristi Hudson, Troy Auto Care, Troy, MI. Visit Kristi's shop HERE 

    Karim Morsli, Winkler Automotive Service, Gaithersburg, MD. Visit Karim's shop HERE

    Key Talking Points

    • Oil change- consistent results for every customer, supplies are together
    • It’s easy to start- start with your most repetitive processes. Graphic representation of your business (overview of the shop) spaghetti diagram (Karim used Sketchup App) is tracing every step of the process you do with numbered steps and how much time it takes. What is your critical path? 
    • Every job is pre, during, and post. Clean as you go
    • The leadership of the business needs to invest in
    • Time=money
    • Using data- how many jobs do you do? How many hours does it take? How much stock do you have? What is more profitable?
    • Get your team involved- everyone has to be a part of it for lean to work. Less stress looking for tools/scanners etc. Holds everyone accountable. Once team members see how much easier and less stressful their jobs are they will be excited about it and want to help improve it even more
    • Lean is ongoing and will continue to improve
    • Be careful, lean will follow you home!

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    Watch Episode on YouTube

    Kristi Hudson, Troy Auto Care, Troy, MI. Visit Kristi's shop HERE 

    Karim Morsli, Winkler Automotive Service, Gaithersburg, MD. Visit Karim's shop HERE

    Key Talking Points

    • Oil change- consistent results for every customer, supplies are together
    • It’s easy to start- start with your most repetitive processes. Graphic representation of your business (overview of the shop) spaghetti diagram (Karim used Sketchup App) is tracing every step of the process you do with numbered steps and how much time it takes. What is your critical path? 
    • Every job is pre, during, and post. Clean as you go
    • The leadership of the business needs to invest in
    • Time=money
    • Using data- how many jobs do you do? How many hours does it take? How much stock do you have? What is more profitable?
    • Get your team involved- everyone has to be a part of it for lean to work. Less stress looking for tools/scanners etc. Holds everyone accountable. Once team members see how much easier and less stressful their jobs are they will be excited about it and want to help improve it even more
    • Lean is ongoing and will continue to improve
    • Be careful, lean will follow you home!

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    3dbadc14-d103-47f7-8256-3687eb6f2ebeThu, 10 Mar 2022 00:15:00 -040037:27falsefull266266How do you calculate the common phrase “work smarter, not harder?” This episode is all about getting lean in your shop. Are you tracking the steps it takes to do something simple like an oil change? Are your parts and supplies not only organized but purposefully placed in areas for efficiency? My panel discusses simple ways to get started with Lean Six Sigma. 1 simple change can save you time and money. remarkableresults.biz/a266    When You are the Owner, Nobody Stops You From Making Bad Decisions - Nathan Bryant [E021] - Automotive Field TheoryWhen You are the Owner, Nobody Stops You From Making Bad Decisions - Nathan Bryant [E021] - Automotive Field TheoryWhen You are the Owner, Nobody Stops You From Making Bad Decisions - Nathan Bryant

    • What Nathan thought he was going to do, wasn't how it worked out when he opened his shop.
    • He was doing brakes for soccer moms and had very little diagnosis.
    • His first two years were challenging to say the least
    • He thought he knew how a shop worked from a mangers perspective. It is different when you are the owner.
    • When you are the owner, nobody stops you from making bad decisions.
    • He realized he had to get his ego out of the way.
    • Things change, not for the better or worse; they change
    • The change that happens when you go from being the technician to being the service writer. Or when you go from being the service writer to the service manager. Or when you go from being the technician to the owner. And then all of a sudden, you're the technician, the service writer, the service manager, the janitor, the accounts receivable, the accounts payable, the bookkeeper and the repairman.
    • I will pay good money for people that can do things that I can not do.  Web design, my lawyer, my accountant. These are people that can largely charge me. 
    • It's more education. Management classes. It's getting them to places like Vision KC  where they're going to learn something,
    • I was talking to a person who's the head of Lincoln tech. And she was saying we need to start talking to kids in the sixth grade about becoming auto mechanics.
    • Nathan and Matt love to solve puzzles
    • Solving problems are fun
    • And if we can get that across to, you know, six, seventh, eighth graders, you know what, maybe we get somebody excited about this because the jobs, are not the same as they were 20 years ago, it's not anywhere near as dirty, and it's not anywhere near as greasy.  We get to be software engineers sometimes now.
    • The key of everything is education, and we need to educate ourselves. 
    • We let things build up because we are afraid to confront them. When you do you have to be willing to hear things you may not want to hear, which could be criticism of you, and you must be willing to accept it and then decide if it is valid. You may own part of the problem.
    • Many people are not comfortable with conflict and dealing with your shortcomings. 
    • Clear lines of communications and job expectations, both ways, are necessary

    Watch Full Video Episode

    Thanks to our Partners, Pico Technology and Autel

    Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.com

    From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.com

    Contact Information


    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

    Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/

    Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/

    Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: https://chriscotton.captivate.fm/

    Speak Up! Effective Communication with Craig O'Neill: https://craigoneill.captivate.fm/

    ]]>    When You are the Owner, Nobody Stops You From Making Bad Decisions - Nathan Bryant

    • What Nathan thought he was going to do, wasn't how it worked out when he opened his shop.
    • He was doing brakes for soccer moms and had very little diagnosis.
    • His first two years were challenging to say the least
    • He thought he knew how a shop worked from a mangers perspective. It is different when you are the owner.
    • When you are the owner, nobody stops you from making bad decisions.
    • He realized he had to get his ego out of the way.
    • Things change, not for the better or worse; they change
    • The change that happens when you go from being the technician to being the service writer. Or when you go from being the service writer to the service manager. Or when you go from being the technician to the owner. And then all of a sudden, you're the technician, the service writer, the service manager, the janitor, the accounts receivable, the accounts payable, the bookkeeper and the repairman.
    • I will pay good money for people that can do things that I can not do.  Web design, my lawyer, my accountant. These are people that can largely charge me. 
    • It's more education. Management classes. It's getting them to places like Vision KC  where they're going to learn something,
    • I was talking to a person who's the head of Lincoln tech. And she was saying we need to start talking to kids in the sixth grade about becoming auto mechanics.
    • Nathan and Matt love to solve puzzles
    • Solving problems are fun
    • And if we can get that across to, you know, six, seventh, eighth graders, you know what, maybe we get somebody excited about this because the jobs, are not the same as they were 20 years ago, it's not anywhere near as dirty, and it's not anywhere near as greasy.  We get to be software engineers sometimes now.
    • The key of everything is education, and we need to educate ourselves. 
    • We let things build up because we are afraid to confront them. When you do you have to be willing to hear things you may not want to hear, which could be criticism of you, and you must be willing to accept it and then decide if it is valid. You may own part of the problem.
    • Many people are not comfortable with conflict and dealing with your shortcomings. 
    • Clear lines of communications and job expectations, both ways, are necessary

    Watch Full Video Episode

    Thanks to our Partners, Pico Technology and Autel

    Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.com

    From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.com

    Contact Information


    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

    Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/

    Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/

    Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: https://chriscotton.captivate.fm/

    Speak Up! Effective Communication with Craig O'Neill: https://craigoneill.captivate.fm/

    ]]>    3e68b6ee-6ac6-421e-bc5c-baf5005676a1Wed, 09 Mar 2022 00:15:00 -040055:08falsebonus    Can the Independent Aftermarket And OE Work Together? [RR 725]Can the Independent Aftermarket And OE Work Together?I have a question for you, are the OEMs really after the service and repair market? Or do they need us as much as we need them? Can we work together, and will that give us access to important information? Rob Merwin joins me, the publisher at Aftermarket Matters, and brings his intel on the Right to Repair Act and topics he reports on. He has big dreams of everyone working together.

    Rob Merwin, Publisher, Aftermarket Matters

    Listen to Rob's previous episodes HERE

    Key Talking Points

    • OEMs need the aftermarket but want to choose which independents 
    • Traditionally dealerships relied on aftermarket parts for 20% of their parts for repair service. Now with the supply chain issues, it's now between 30 and 35%. One party cannot exist successfully without the other party. 
    • Has the OEM lost sight of the consumer interests? Shouldn't they be concerned about consumer safety and getting their customer's cars repaired properly and safely? 
    • Are you going to repair or are you going to replace? 
    • People are keeping their cars longer and those cars are going to need more parts going down the road to keep them on the road. 

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Visit www.NAPAAutoCare.com

    ]]>    I have a question for you, are the OEMs really after the service and repair market? Or do they need us as much as we need them? Can we work together, and will that give us access to important information? Rob Merwin joins me, the publisher at Aftermarket Matters, and brings his intel on the Right to Repair Act and topics he reports on. He has big dreams of everyone working together.

    Rob Merwin, Publisher, Aftermarket Matters

    Listen to Rob's previous episodes HERE

    Key Talking Points

    • OEMs need the aftermarket but want to choose which independents 
    • Traditionally dealerships relied on aftermarket parts for 20% of their parts for repair service. Now with the supply chain issues, it's now between 30 and 35%. One party cannot exist successfully without the other party. 
    • Has the OEM lost sight of the consumer interests? Shouldn't they be concerned about consumer safety and getting their customer's cars repaired properly and safely? 
    • Are you going to repair or are you going to replace? 
    • People are keeping their cars longer and those cars are going to need more parts going down the road to keep them on the road. 

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Visit www.NAPAAutoCare.com

    ]]>    42e1a555-834c-4fe2-ad8a-879c69ef5395Tue, 08 Mar 2022 00:15:00 -040026:02falsefull725725I have a question for you, are the OEMs really after the service and repair market? Or do they need us as much as we need them? Can we work together, and will that give us access to important information? Rob Merwin joins me, the publisher at Aftermarket Matters, and brings his intel on the Right to Repair Act and topics he reports on. He has big dreams of everyone working together. remarkableresults.biz/e725    Auto Shop Profits and Cash Flow - Chris Cotton Weekly Blitz [E050] - Chris Cotton Weekly BlitzAuto Shop Profits and Cash Flow - Chris Cotton Weekly Blitz [E050] - Chris Cotton Weekly BlitzAs always I want to thank AutoLeap. If you are interested in a demo please go to: https://autoleap.com/

    As a preface to todays show I would like you to go and listen to: Common Issues with Financial Statements from Hunt Demarest: https://huntdemarest.captivate.fm/episode/02

    What I Want You To Take Away:

    • Understanding why you need to put Profits First
    • Understanding why putting Profits First is Important
    • How to set up Bank Accounts
    • How to start making Allocations
    • A better understanding of your Income Statement
    • What it means when Accounts are Over & Short
    • Commitment to Implementing & when you will have it completed

    Have a great day and Rise and Grind Everybody!

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    As always I want to thank AutoLeap. If you are interested in a demo please go to: https://autoleap.com/

    As a preface to todays show I would like you to go and listen to: Common Issues with Financial Statements from Hunt Demarest: https://huntdemarest.captivate.fm/episode/02

    What I Want You To Take Away:

    • Understanding why you need to put Profits First
    • Understanding why putting Profits First is Important
    • How to set up Bank Accounts
    • How to start making Allocations
    • A better understanding of your Income Statement
    • What it means when Accounts are Over & Short
    • Commitment to Implementing & when you will have it completed

    Have a great day and Rise and Grind Everybody!

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    72d024c9-b366-4d80-955b-eab105126499Mon, 07 Mar 2022 00:15:00 -040031:03falsebonus    Out with the Old, in with the New [AW 095]Out with the Old, in with the New59 Auto Repair, Plainfield, IL. They've been in business 28 years and was the 2021 NAPA Shop of the Year. Rich and Linda discuss the importance of being open to new ideas and change, rather than saying "that is the way we've always done it."

    Watch Episode on YouTube

    Key Talking Points

    • NAPA Shop of the Year 2021
    • Been in business 28 years- joined the NAPA mentoring program
    • Being open to new ideas. Don't say “because that is the way we have always done it”, especially in a husband/wife team
    • “Is there a better way to do it?”
    • Not about being “right” but it’s about being efficient and trying different ways to get there 
    • Fixing cars doesn’t mean your business is automatically successful- building customer trust/service (DVI), processes/procedures  
    • Impact of social media- reviews, social media accounts, keeping relevancy, community involvement

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    59 Auto Repair, Plainfield, IL. They've been in business 28 years and was the 2021 NAPA Shop of the Year. Rich and Linda discuss the importance of being open to new ideas and change, rather than saying "that is the way we've always done it."

    Watch Episode on YouTube

    Key Talking Points

    • NAPA Shop of the Year 2021
    • Been in business 28 years- joined the NAPA mentoring program
    • Being open to new ideas. Don't say “because that is the way we have always done it”, especially in a husband/wife team
    • “Is there a better way to do it?”
    • Not about being “right” but it’s about being efficient and trying different ways to get there 
    • Fixing cars doesn’t mean your business is automatically successful- building customer trust/service (DVI), processes/procedures  
    • Impact of social media- reviews, social media accounts, keeping relevancy, community involvement

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    eba6ecf9-3beb-41ed-a3c4-b34f713d5ffdSat, 05 Mar 2022 00:15:00 -040019:04falsefull9595Guest hosts and shop tour with Rich and Linda Brauer, 59 Auto Repair, Plainfield, IL. They've been in business 28 years and was the 2021 NAPA Shop of the Year. Rich and Linda discuss the importance of being open to new ideas and change, rather than saying "that is the way we've always done it." remarkableresults.biz/aw095    Husband and Wife Accountability Partners [RR 724]Husband and Wife Accountability PartnersDarrin and Ginger Barney are a powerhouse husband and wife team both at home and in their business. It’s not always smooth sailing when you work with your spouse. Many of you know that. Find out how they make it work and their advice to spouses considering working together.

    Darrin and Ginger Barney, Barney Brother’s Off-Road and Repair, Grand Junction CO, Listen to Darrin's previous episodes HERE 

    Key Talking Points

    • Make sure you leave work at work- if all you talk about is the shop at home, you'll never get a chance to take a break. Be intentional about putting your phone and laptop away when you’re at home. 
    • Don’t neglect your hobbies and outlets- make time for your own space especially if you work together
    • Take time for your relationship- relationships have different layers (work, family, spousal) 
    • Don’t try to read each other’s minds, or think your spouse can read yours- be transparent and hold each other accountable with open communication. You also can’t overreact when being told to be present. 
    • Support each other 100%- don’t fight in front of employees 
    • Know your roles with no gray area- know what the expectations are for each other
    • Advice for those thinking of opening a business together- can you work together? How are you when you work on something together at home? A project? What are your future plans together?

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    Darrin and Ginger Barney are a powerhouse husband and wife team both at home and in their business. It’s not always smooth sailing when you work with your spouse. Many of you know that. Find out how they make it work and their advice to spouses considering working together.

    Darrin and Ginger Barney, Barney Brother’s Off-Road and Repair, Grand Junction CO, Listen to Darrin's previous episodes HERE 

    Key Talking Points

    • Make sure you leave work at work- if all you talk about is the shop at home, you'll never get a chance to take a break. Be intentional about putting your phone and laptop away when you’re at home. 
    • Don’t neglect your hobbies and outlets- make time for your own space especially if you work together
    • Take time for your relationship- relationships have different layers (work, family, spousal) 
    • Don’t try to read each other’s minds, or think your spouse can read yours- be transparent and hold each other accountable with open communication. You also can’t overreact when being told to be present. 
    • Support each other 100%- don’t fight in front of employees 
    • Know your roles with no gray area- know what the expectations are for each other
    • Advice for those thinking of opening a business together- can you work together? How are you when you work on something together at home? A project? What are your future plans together?

    Connect with the Podcast:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    89ec21e4-aa4e-4f87-8ad2-2de53b0d26bcFri, 04 Mar 2022 00:15:00 -040035:05falsefull724724Darrin and Ginger Barney are a powerhouse husband and wife team both at home and in their business. It’s not always smooth sailing when you work with your spouse. Many of you know that. Find out how they make it work and their advice to spouses considering working together. remarkableresults.biz/e724    Advertising Expense Review [E003] - Business By The NumbersAdvertising Expense Review [E003] - Business By The NumbersAdvertising Expense Review and Budget

    Hunt discusses how to analyze and alter your advertising budget to drive real results that you need.

    • How much money should your shop be spending on advertising?

    • Does the type of advertising needed dictate the budget?

    • How to figure out a break-even analysis for dollars spent on advertising.

    • Does my current advertising budget match up with my goals of shop performance.

    test

    ]]>    Advertising Expense Review and Budget

    Hunt discusses how to analyze and alter your advertising budget to drive real results that you need.

    • How much money should your shop be spending on advertising?

    • Does the type of advertising needed dictate the budget?

    • How to figure out a break-even analysis for dollars spent on advertising.

    • Does my current advertising budget match up with my goals of shop performance.

    test

    ]]>    e2fdee73-96fc-4884-9845-8506ff106ad5Thu, 03 Mar 2022 00:15:00 -040033:23falsebonus    Coaches Lab: Turn Around a Struggling Shop [THA 265]Coaches Lab: Turn Around a Struggling ShopWatch Episode on YouTube

    Chris Cotton, AutoFix Auto Shop Coaching and the Chris Cotton Weekly Blitz Podcast

    Murray Voth, RPM Training

    Brian Gillis, Chief You Net-Results Strategist

    Key Talking Points

    • Ask for help. Surround yourself with like-minded shop owners who have similar goals and face similar struggles. You don’t have to be alone!
    • Stay focused by holding regular meetings. Cast your vision, get buy-in through allowing team input, motivating the crew, improving retention, delivering outstanding customer service, setting goals, celebrating achievements, showing you care, training on process and system, staff development, etc 
    • Who is your alter ego to get things done? The Rock is Chris Cotton’s
    • Learning styles are different for everyone (dyslexia, ADHD, autism)
    • Avoid the rumor mill in your community- gather your team, be transparent, and ask for their help and the help of others in a positive way. Delegate the work. Keep your ego, pride and self-defense in check
    • “I can’t raise my labor rate” isn’t an excuse
    • Get your financials and all reporting caught up, so you can see where you are at, and what you owe so you can make a plan. Especially your government remittances (taxes)
    • "The Gift of Dyslexia" by Ronald Davis on the books page on the website

    Important Episodes

    Ego Is The Enemy [RR 717] Stop Being Afraid – Bryan Gossel [RR 517] Are you a Shop Owner or a Business Owner [RR 525] with Ron Tinner Taking Your Toolbox Home with Justin Barrett [RR 644] The Courage to Make Tough Decisions [THA 243] Hitting Rock Bottom and Climbing out [RR 650] RR 386: Shop Talk 6 – Making it Work – Husband and Wife Partners THA 088: Everything I Did Wrong and What I Learned 10 Things That Require Zero Talent [THA 222]

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    Watch Episode on YouTube

    Chris Cotton, AutoFix Auto Shop Coaching and the Chris Cotton Weekly Blitz Podcast

    Murray Voth, RPM Training

    Brian Gillis, Chief You Net-Results Strategist

    Key Talking Points

    • Ask for help. Surround yourself with like-minded shop owners who have similar goals and face similar struggles. You don’t have to be alone!
    • Stay focused by holding regular meetings. Cast your vision, get buy-in through allowing team input, motivating the crew, improving retention, delivering outstanding customer service, setting goals, celebrating achievements, showing you care, training on process and system, staff development, etc 
    • Who is your alter ego to get things done? The Rock is Chris Cotton’s
    • Learning styles are different for everyone (dyslexia, ADHD, autism)
    • Avoid the rumor mill in your community- gather your team, be transparent, and ask for their help and the help of others in a positive way. Delegate the work. Keep your ego, pride and self-defense in check
    • “I can’t raise my labor rate” isn’t an excuse
    • Get your financials and all reporting caught up, so you can see where you are at, and what you owe so you can make a plan. Especially your government remittances (taxes)
    • "The Gift of Dyslexia" by Ronald Davis on the books page on the website

    Important Episodes

    Ego Is The Enemy [RR 717] Stop Being Afraid – Bryan Gossel [RR 517] Are you a Shop Owner or a Business Owner [RR 525] with Ron Tinner Taking Your Toolbox Home with Justin Barrett [RR 644] The Courage to Make Tough Decisions [THA 243] Hitting Rock Bottom and Climbing out [RR 650] RR 386: Shop Talk 6 – Making it Work – Husband and Wife Partners THA 088: Everything I Did Wrong and What I Learned 10 Things That Require Zero Talent [THA 222]

    Connect with the Podcast

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    863c4774-5d63-4e0c-aa56-b56c5541f24fThu, 03 Mar 2022 00:15:00 -040038:45falsefull265265Asking for help and admitting you need help is often the last thing struggling business owners want to do. They also might not know who or how to ask. My panel of coaches has experience in the shop business and has a huge tenure as successful aftermarket business coaches. They’ve seen a lot and have helped many find unrivaled business success and a path to financial freedom. remarkableresults.biz/a265    Follow the Money - Inspiration from Mike Rowe [E020] - Automotive Field TheoryFollow the Money - Inspiration from Mike Rowe [E020] - Automotive Field TheoryFollow the Money - Inspiration from Mike Rowe

    • Mike Rowe of Dirty Jobs fame has a lot of good advice.
    • One of them that I liked, but aimed at young people is, to show up early, stay late, keep your eyes open your ears open and your mouth shut work hard. Get. And become indispensable. I think that is really, really, really good advice. I don't think it gets executed nearly as well as it should. I think our society is breeding you know, a certain level of entitlements and they're not alone.
    • Just the ones coming into uh, the auto repair profession are not the only ones that are feeling entitled and it isn't just young people.
    • The whole point is when Mike starts taking a high-altitude view of dirty jobs that, you know, over the course of the year, Something becomes very apparent to him, not to us as the viewers
    • One of those is most of those people are millionaires, meaning that the owners of those businesses. 
    • And that's kind of the moral of the story. It really is. And I guess this is a quote that he has said aimed at young people, don't follow your dreams, follow the money.
    • Your competition, pretty much all service, the same car lions do pretty much all the same type of work. They all have tire machines. They all have tools and equipment to do, you know, brake services and all that.  One, maybe two scanners, aftermarket.  
    • The difference as I'm thinking about this, follow the money,  do stuff that nobody else wants to do
    • Are you working on Volvo, Mercedes, Audi, Land Rover? Many in your market do not want to touch them.
    • Do all shops in your area know you work on them?
    • Do you have a large lift that can hold a Sprinter van? Are you the go-to shop for that?
    • Do you have factory scan tools?
    • Are you environmentally friendly? If yes does the marketplace know that?
    • Are you a timing belt/chain specialist?
    • Are you doing stuff that others do not want to do? ‘Follow the Money

    Watch Full Video Episode

    Thanks to our Partners, Pico Technology and Autel

    Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.com

    From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.com

    Contact Information


    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

    Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/

    Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/

    Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: https://chriscotton.captivate.fm/

    Speak Up! Effective Communication with Craig O'Neill: https://craigoneill.captivate.fm/

    ]]>    Follow the Money - Inspiration from Mike Rowe

    • Mike Rowe of Dirty Jobs fame has a lot of good advice.
    • One of them that I liked, but aimed at young people is, to show up early, stay late, keep your eyes open your ears open and your mouth shut work hard. Get. And become indispensable. I think that is really, really, really good advice. I don't think it gets executed nearly as well as it should. I think our society is breeding you know, a certain level of entitlements and they're not alone.
    • Just the ones coming into uh, the auto repair profession are not the only ones that are feeling entitled and it isn't just young people.
    • The whole point is when Mike starts taking a high-altitude view of dirty jobs that, you know, over the course of the year, Something becomes very apparent to him, not to us as the viewers
    • One of those is most of those people are millionaires, meaning that the owners of those businesses. 
    • And that's kind of the moral of the story. It really is. And I guess this is a quote that he has said aimed at young people, don't follow your dreams, follow the money.
    • Your competition, pretty much all service, the same car lions do pretty much all the same type of work. They all have tire machines. They all have tools and equipment to do, you know, brake services and all that.  One, maybe two scanners, aftermarket.  
    • The difference as I'm thinking about this, follow the money,  do stuff that nobody else wants to do
    • Are you working on Volvo, Mercedes, Audi, Land Rover? Many in your market do not want to touch them.
    • Do all shops in your area know you work on them?
    • Do you have a large lift that can hold a Sprinter van? Are you the go-to shop for that?
    • Do you have factory scan tools?
    • Are you environmentally friendly? If yes does the marketplace know that?
    • Are you a timing belt/chain specialist?
    • Are you doing stuff that others do not want to do? ‘Follow the Money

    Watch Full Video Episode

    Thanks to our Partners, Pico Technology and Autel

    Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.com

    From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.com

    Contact Information


    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

    Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/

    Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/

    Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: https://chriscotton.captivate.fm/

    Speak Up! Effective Communication with Craig O'Neill: https://craigoneill.captivate.fm/

    ]]>    e46c1b96-7b72-472b-88a7-3e45fe9a9e8aWed, 02 Mar 2022 00:15:00 -040016:03falsebonus    1 Shop, 3 Apprentices [RR 723]1 Shop, 3 ApprenticesFor anyone who doesn’t have a working apprentice in your shop, this is your wake-up call. Roy Foster from Foster’s Automotive currently has three apprentices and you’ll get a chance to hear from all three. Two are his sons and Yes they are going through an apprentice program. What about your son or daughter. Their excitement and motivation for this industry is hard to miss.

    Roy Foster, Owner, Roy Foster's Automotive, Reno, NV 

    Apprentices- Son's Logan and Zach Foster, and Randy Cowles

    Key Talking Points

    • Roy is committed to mentoring his employees, apprentice technicians, and local high school and college students interested in the automotive industry. In addition, he serves as a Judge for Skills USA
    • Apprentices-Son Zack Foster, Son Logan Foster, and Randy Cowles (Came from Skills USA). No bad habits to correct. They perform the best DVI’s because they’re comfortable with the technology, it’s second nature. They are able to learn together and apply it. Set to graduate program this summer with their state smog license and 3 ASE certifications each. 
    • Changing the stereotype of “grease monkeys” with technology (tablets, scan tools, etc)
    • Training- “It’s like sipping water out of a firehouse, there is a ton of information pouring in”
    • Management learning- join the morning huddle, learn their expectations, big picture view of the day, customer expectations (no fingerprints, returning the vehicle clean)

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Visit www.NAPAAutoCare.com

    ]]>    For anyone who doesn’t have a working apprentice in your shop, this is your wake-up call. Roy Foster from Foster’s Automotive currently has three apprentices and you’ll get a chance to hear from all three. Two are his sons and Yes they are going through an apprentice program. What about your son or daughter. Their excitement and motivation for this industry is hard to miss.

    Roy Foster, Owner, Roy Foster's Automotive, Reno, NV 

    Apprentices- Son's Logan and Zach Foster, and Randy Cowles

    Key Talking Points

    • Roy is committed to mentoring his employees, apprentice technicians, and local high school and college students interested in the automotive industry. In addition, he serves as a Judge for Skills USA
    • Apprentices-Son Zack Foster, Son Logan Foster, and Randy Cowles (Came from Skills USA). No bad habits to correct. They perform the best DVI’s because they’re comfortable with the technology, it’s second nature. They are able to learn together and apply it. Set to graduate program this summer with their state smog license and 3 ASE certifications each. 
    • Changing the stereotype of “grease monkeys” with technology (tablets, scan tools, etc)
    • Training- “It’s like sipping water out of a firehouse, there is a ton of information pouring in”
    • Management learning- join the morning huddle, learn their expectations, big picture view of the day, customer expectations (no fingerprints, returning the vehicle clean)

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Visit www.NAPAAutoCare.com

    ]]>    c3f43b32-57d9-463c-acf8-f323edfbbdaaTue, 01 Mar 2022 00:15:00 -040028:18falsefull723723For anyone who doesn’t have a working apprentice in your shop, this is your wake-up call. Roy Foster from Foster’s Automotive currently has three apprentices and you’ll get a chance to hear from all three. Two are his sons and Yes they are going through an apprentice program. What about your son or daughter. Their excitement and motivation for this industry is hard to miss. remarkableresults.biz/e723    Don't Just Celebrate Wins - Savor Them! [E049] - Chris Cotton Weekly BlitzDon't Just Celebrate Wins - Savor Them! [E049] - Chris Cotton Weekly BlitzLink to AutoLeap: https://bit.ly/3n5qW2M

    Don't Just Celebrate Wins - Savor Them!

    1) Reminds you of the goal you set and why you set it in the first place.

    2) Reminds you that a good, focused goal-setting process works.


    3) Motivates your team to continue delivering good work.


    4) Unifies the team around a positive outcome.


    5) Reminds the team that they work for a winning organization.


    6) Forces you and your team to concentrate on the positive rather than the negative.


    7) Builds momentum for you and your team.


    8) Gets you away from mundane day-to-day tasks.


    9) Allows you to connect with colleagues and co-workers in a way that is not just work-related.


    10) Allows you to reward specific employees.


    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    Link to AutoLeap: https://bit.ly/3n5qW2M

    Don't Just Celebrate Wins - Savor Them!

    1) Reminds you of the goal you set and why you set it in the first place.

    2) Reminds you that a good, focused goal-setting process works.


    3) Motivates your team to continue delivering good work.


    4) Unifies the team around a positive outcome.


    5) Reminds the team that they work for a winning organization.


    6) Forces you and your team to concentrate on the positive rather than the negative.


    7) Builds momentum for you and your team.


    8) Gets you away from mundane day-to-day tasks.


    9) Allows you to connect with colleagues and co-workers in a way that is not just work-related.


    10) Allows you to reward specific employees.


    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    ca18e296-89a1-417a-988e-81b5bda03af1Mon, 28 Feb 2022 00:15:00 -040014:46falsebonus    Power Panel: To Your Health [CC 105]Power Panel: To Your Health [CC 105]I’m bringing my power panel back for an important and often overlooked topic, getting healthy. Do you exercise if so what kind of exercise are you getting? My panel explains what they do.  How long does it take to get results? How does stress affect our health? How do you curb cravings? My panel shares their routines and challenges. Don't wait until there’s a health scare to change, lead a healthier life.

    Greg Buckley, owner of Buckley's Auto Care in Wilmington, DE.  Greg’s previous episodes HERE.

    https://www.buckleysautocare.com/

    Bryan Kelley, owner of Valley Automotive Repair & Electric, Covington, WA. Bryan’s previous episodes HERE.

    https://valleyautoelectric.com/

    Watch on Youtube HERE

    • Physical activity- consistency, find your niche and make a routine 
    • Being healthy from the inside out, what are you putting into your body?
    • Annual physicals/bloodwork 
    • Controlling eating at restaurants- take home leftovers
    • Managing stress- your body produces cholesterol when stressed. Use exercise as a release.
    • Be comfortable being uncomfortable- exercising and starting a healthier diet

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

      ]]>    I’m bringing my power panel back for an important and often overlooked topic, getting healthy. Do you exercise if so what kind of exercise are you getting? My panel explains what they do.  How long does it take to get results? How does stress affect our health? How do you curb cravings? My panel shares their routines and challenges. Don't wait until there’s a health scare to change, lead a healthier life.

    Greg Buckley, owner of Buckley's Auto Care in Wilmington, DE.  Greg’s previous episodes HERE.

    https://www.buckleysautocare.com/

    Bryan Kelley, owner of Valley Automotive Repair & Electric, Covington, WA. Bryan’s previous episodes HERE.

    https://valleyautoelectric.com/

    Watch on Youtube HERE

    • Physical activity- consistency, find your niche and make a routine 
    • Being healthy from the inside out, what are you putting into your body?
    • Annual physicals/bloodwork 
    • Controlling eating at restaurants- take home leftovers
    • Managing stress- your body produces cholesterol when stressed. Use exercise as a release.
    • Be comfortable being uncomfortable- exercising and starting a healthier diet

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

      ]]>    22ef8f73-3ab9-4c8f-8d86-bad481a1c8d2Mon, 28 Feb 2022 00:15:00 -040034:06falsefull105105I’m bringing my power panel back for an important and often overlooked topic, getting healthy. Do you exercise if so what kind of exercise are you getting? My panel explains what they do. How long does it take to get results? How does stress affect our health? How do you curb cravings? My panel shares their routines and challenges. Don't wait until there’s a health scare to change, lead a healthier life. remarkableresults.biz/cc105    Ready, Set, Grow! with Phil Carpenter [AW 094]Ready, Set, Grow! with Phil CarpenterListen to Phil's other episodes HERE.

    Watch Episode on YouTube

    Key Talking Points

    • You have to have a dedicated, reliable core group of people. 
    • Who will do what? What other roles will you need as you grow? Play to your strengths
    • Infrastructure for scaling, email, phones, point of sale, credit cards, accounting, Google Workspace, website
    • Processes for scaling, document them in a way that you can easily train others
    • Hire to grow into manager role- protect the culture and get team buy-in. Look for people with high ceilings. Are they open to training? Are they stagnant?
    • Grow for the right reasons- creating the best opportunity for people to grow into more roles, impacting the community. 
    • Balance- coverage for employees being out while developing and training.

    Avalon Motor Sports: https://www.avalonmotorsports.com/

    Urban Auto Care: https://www.urbanautocare.com/

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Listen to Phil's other episodes HERE.

    Watch Episode on YouTube

    Key Talking Points

    • You have to have a dedicated, reliable core group of people. 
    • Who will do what? What other roles will you need as you grow? Play to your strengths
    • Infrastructure for scaling, email, phones, point of sale, credit cards, accounting, Google Workspace, website
    • Processes for scaling, document them in a way that you can easily train others
    • Hire to grow into manager role- protect the culture and get team buy-in. Look for people with high ceilings. Are they open to training? Are they stagnant?
    • Grow for the right reasons- creating the best opportunity for people to grow into more roles, impacting the community. 
    • Balance- coverage for employees being out while developing and training.

    Avalon Motor Sports: https://www.avalonmotorsports.com/

    Urban Auto Care: https://www.urbanautocare.com/

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    de443b83-1564-46dd-a8ed-c9f6f0891c35Sat, 26 Feb 2022 00:15:00 -040021:12falsefull9494Guest host and shop tour with Phil Carpenter, Urban Auto Care and Avalon Motor Sports, Denver, CO, discusses scaling your business the right way. Learn from Phil's experience with 5 locations and over 30 employees. remarkableresults.biz/aw094    How Much Does It Cost You To Open Your Doors? [RR 722]How Much Does It Cost You To Open Your Doors?We know transparency with our people is important, but what does ‘sharing your numbers’ really mean? Are you explaining the backstory behind those numbers and how it affects the business, and most importantly, your employees? My guest Tim Shaffer simplifies the numbers side of the business and areas in your point of sale system that you might be overlooking.

    Tim Shaffer, Dale's Service Center, Davenport, IA https://www.dalesqc.com/

    Key Talking Points

    • Plan with numbers
    • Getting the ‘whole story’ from shops- investigate the financials 
    • Business coach- there is no ‘magic pill’ for change. It comes from within.  
    • Most POS don’t account for calculating gross profit for labor. Parts costs must match POS and P&L
    • How much does it cost you to open your door? P&L and fixed expenses and how many hours open per week = cost per hour (without wages/parts etc). 
    • Sharing numbers with your team- how numbers effects the business and themselves
    • Bonus- the team works together for 1 goal monthly/quarterly

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    We know transparency with our people is important, but what does ‘sharing your numbers’ really mean? Are you explaining the backstory behind those numbers and how it affects the business, and most importantly, your employees? My guest Tim Shaffer simplifies the numbers side of the business and areas in your point of sale system that you might be overlooking.

    Tim Shaffer, Dale's Service Center, Davenport, IA https://www.dalesqc.com/

    Key Talking Points

    • Plan with numbers
    • Getting the ‘whole story’ from shops- investigate the financials 
    • Business coach- there is no ‘magic pill’ for change. It comes from within.  
    • Most POS don’t account for calculating gross profit for labor. Parts costs must match POS and P&L
    • How much does it cost you to open your door? P&L and fixed expenses and how many hours open per week = cost per hour (without wages/parts etc). 
    • Sharing numbers with your team- how numbers effects the business and themselves
    • Bonus- the team works together for 1 goal monthly/quarterly

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    7ee49c98-ec30-4e01-bfb7-b5a4f09b3ec7Fri, 25 Feb 2022 00:15:00 -040032:12falsefull722722We know transparency with our people is important, but what does ‘sharing your numbers’ really mean? Are you explaining the backstory behind those numbers and how it affects the business, and most importantly, your employees? My guest Tim Shaffer simplifies the numbers side of the business and areas in your point of sale system that you might be overlooking. remarkableresults.biz/e722    It’s Time to Revamp Our Industry Training [THA 264]It's Time to Revamp Our Industry TrainingThis episode continues the previous discussion about learning environments and breaking the mold for both teachers and students. This group wants to revamp training (the lectures and presentation style) with smaller focus groups, that will allow the attendees to understand theories and concepts and have them apply them within a study group. This episode will push your think on the transfer of knowledge and maybe it’s time to break the mold on training.

    Watch Episode on YouTube

    Jim Cokonis, Sr Curriculum Developer, Carquest Technical Institute  Justin Morgan, LMV Bavarian Technical Support and Trainer, AES-Wave Technical Ambassador, ASE Master, L1, CMAT  Anthony Williams, M.S. Ed. Special Project Manager, Carquest Technical Institute

    Key Talking Points

    • Presentations vs class- presentations are a large group/gathering, listening to a concept/theory. Presenting ideas to engage the audience. You can still check for understanding in presentations. Pass the microphone. Classes are smaller, following a sequence of classes. They are not the same. Loud and boisterous personalities will push the conversations which can derail the discussion. You want to pull all voices in a classroom style.
    • Reinvent ‘lecturing’- dial back the content in a presentation, an entire book isn’t taught in 1 session, teach the concept
    • Setting expectations for students going to training
    • Challenging the status quo- 1 lead presenter and multiple trainers for breakout groups. 
    • “Not here to herd the cattle, here to make burgers”
    • You can’t present a problem without a solution or a path to a solution
    • 2nd-grade mentality- get up and move, different groups, when someone asks a question, you nurture it. 
    • Handling wrong answers- ask for counter-opinion, ask what their process was, make it a safe place and a learning experience
    • Virtual training- cameras on, breakout rooms
    • Honesty- realize an idea and go back and master it
    • What are you looking for? Be specific. You are either probing a conversation or probing to see where the understanding is
    • Checking for understanding- you cannot use yes/no or true/false

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    This episode continues the previous discussion about learning environments and breaking the mold for both teachers and students. This group wants to revamp training (the lectures and presentation style) with smaller focus groups, that will allow the attendees to understand theories and concepts and have them apply them within a study group. This episode will push your think on the transfer of knowledge and maybe it’s time to break the mold on training.

    Watch Episode on YouTube

    Jim Cokonis, Sr Curriculum Developer, Carquest Technical Institute  Justin Morgan, LMV Bavarian Technical Support and Trainer, AES-Wave Technical Ambassador, ASE Master, L1, CMAT  Anthony Williams, M.S. Ed. Special Project Manager, Carquest Technical Institute

    Key Talking Points

    • Presentations vs class- presentations are a large group/gathering, listening to a concept/theory. Presenting ideas to engage the audience. You can still check for understanding in presentations. Pass the microphone. Classes are smaller, following a sequence of classes. They are not the same. Loud and boisterous personalities will push the conversations which can derail the discussion. You want to pull all voices in a classroom style.
    • Reinvent ‘lecturing’- dial back the content in a presentation, an entire book isn’t taught in 1 session, teach the concept
    • Setting expectations for students going to training
    • Challenging the status quo- 1 lead presenter and multiple trainers for breakout groups. 
    • “Not here to herd the cattle, here to make burgers”
    • You can’t present a problem without a solution or a path to a solution
    • 2nd-grade mentality- get up and move, different groups, when someone asks a question, you nurture it. 
    • Handling wrong answers- ask for counter-opinion, ask what their process was, make it a safe place and a learning experience
    • Virtual training- cameras on, breakout rooms
    • Honesty- realize an idea and go back and master it
    • What are you looking for? Be specific. You are either probing a conversation or probing to see where the understanding is
    • Checking for understanding- you cannot use yes/no or true/false

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    e86284b2-5692-4860-9908-c836a791e472Thu, 24 Feb 2022 00:15:00 -040045:56falsefull264264This episode continues the previous discussion about learning environments and breaking the mold for both teachers and students. My group wants to revamp training (the lectures and presentation style) with smaller focus groups, that will allow the attendees to understand theories and concepts and have them apply them within a study group. This episode will push your think on the transfer of knowledge and maybe it’s time to break the mold on training. remarkableresults.biz/a264    What Does a Great Steak Restaurant and Auto Repair Have in Common? [E019] - Automotive Field TheoryWhat Does a Great Steak Restaurant and Auto Repair Have in Common? [E019] - Automotive Field Theory
  • We compare the automotive to health care. Ever think of comparing us to Chef’s or Cook’s?
  • I'm watching an episode of a master chef with my daughter
  • The speed, efficiency, economy, and emotion that these professional chefs displayed and the contestants could not keep up was very glaringly obvious.
  • The fastest texts that come to mind that I've personally witnessed. And I mean, I know some are just insanely fast out there, and I've never seen them work, but the ones that I've seen firsthand, and it's not the terrible many, but the ones I've seen, that's the other thing. They work soul clean.
  • Everything laid out in a certain way is very orderly, which helps proficiency, efficiency, and quality. That's exactly what I was watching on this cooking show.
  • You do not have to have a license to be a chef. Education helps, and of course, experience helps. 
  • But you can go into a hole-in-the-wall restaurant, have a brilliant cook back there, and have a great steak.
  • A brilliant chef can go to a hole-in-the-wall shop and have a very smart or capable, skilled technician work on their vehicle. And you would never know other than maybe Google ratings or Yelps or something of that nature and word of mouth, or randomly right. 
  • And if you had good luck. it's five years, and they are your mechanic, and they've always come through for you, and you're referring people to them.
  • There is a difference between shops with different labor rates, like steak restaurants.
  • If you have the investment in the facility, people, tools, and equipment, why not be sure your customer understands that they are getting quality, just like you’d get at a high end restaurant
  • We often compare ourselves to the health care industry.  Maybe thinking about quality food and customer experience at a restaurant will help us better explain and relate our pricing and services to our customer.

    • Watch Full Video Episode

    Thanks to our Partners, Pico Technology and Autel

    Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.com

    From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.com

    Contact Information


    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

    Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/

    Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/

    Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: https://chriscotton.captivate.fm/

    Speak Up! Effective Communication with Craig O'Neill: https://craigoneill.captivate.fm/

    ]]>
  • We compare the automotive to health care. Ever think of comparing us to Chef’s or Cook’s?
  • I'm watching an episode of a master chef with my daughter
  • The speed, efficiency, economy, and emotion that these professional chefs displayed and the contestants could not keep up was very glaringly obvious.
  • The fastest texts that come to mind that I've personally witnessed. And I mean, I know some are just insanely fast out there, and I've never seen them work, but the ones that I've seen firsthand, and it's not the terrible many, but the ones I've seen, that's the other thing. They work soul clean.
  • Everything laid out in a certain way is very orderly, which helps proficiency, efficiency, and quality. That's exactly what I was watching on this cooking show.
  • You do not have to have a license to be a chef. Education helps, and of course, experience helps. 
  • But you can go into a hole-in-the-wall restaurant, have a brilliant cook back there, and have a great steak.
  • A brilliant chef can go to a hole-in-the-wall shop and have a very smart or capable, skilled technician work on their vehicle. And you would never know other than maybe Google ratings or Yelps or something of that nature and word of mouth, or randomly right. 
  • And if you had good luck. it's five years, and they are your mechanic, and they've always come through for you, and you're referring people to them.
  • There is a difference between shops with different labor rates, like steak restaurants.
  • If you have the investment in the facility, people, tools, and equipment, why not be sure your customer understands that they are getting quality, just like you’d get at a high end restaurant
  • We often compare ourselves to the health care industry.  Maybe thinking about quality food and customer experience at a restaurant will help us better explain and relate our pricing and services to our customer.

    • Watch Full Video Episode

    Thanks to our Partners, Pico Technology and Autel

    Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.com

    From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.com

    Contact Information


    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

    Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/

    Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/

    Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: https://chriscotton.captivate.fm/

    Speak Up! Effective Communication with Craig O'Neill: https://craigoneill.captivate.fm/

    ]]>    499bec91-94ce-49c3-84fb-5edf6ed8e17cWed, 23 Feb 2022 00:15:00 -040027:38falsebonus    Common Issues with Financial Statements [E002] - Business By The NumbersCommon Issues with Financial Statements [E002] - Business By The NumbersCommon Financial Issues. Hunt discusses the common issues that he sees when starting to look at a shop's financials.

    • Why don’t you understand your financials? Maybe it’s because they don’t make sense to anyone!

    • Do your financials match your Shop Management System (SMS)? How do we fix it if they do not?

    • How to analyze Parts Margin discrepancies and fix them.

    • Eliminating variables from financial statements.

    test

    ]]>    Common Financial Issues. Hunt discusses the common issues that he sees when starting to look at a shop's financials.

    • Why don’t you understand your financials? Maybe it’s because they don’t make sense to anyone!

    • Do your financials match your Shop Management System (SMS)? How do we fix it if they do not?

    • How to analyze Parts Margin discrepancies and fix them.

    • Eliminating variables from financial statements.

    test

    ]]>    1d5bccbc-2246-4d08-ad07-4afda6710004Wed, 23 Feb 2022 00:15:00 -040041:59falsebonus    Hunt Demarest Podcast Launch - Episode 1 with Carm Capriotto [E001] - Business By The NumbersHunt Demarest Podcast Launch - Episode 1 with Carm Capriotto [E001] - Business By The NumbersHunt Demarest Podcast Launch - Episode 1 with Carm Capriotto

    • Hunt's podcast will provide a core understanding of the financial aspects of running an auto repair shop.
    • The latest show from the Aftermarket Radio Network
    • Hunt and Carm talk about their collaboration to launch this inaugural episode

    Hunt Demarest, CPA has consistently provided his financial business acumen to help move the industry toward greater heights of success and profitability. Hunt was recently referred to as a "terrific advocate of the aftermarket."

    He is the author of the book, Your Perfect Shop: How to Start, Run & Sell a Profitable Shop. In this book, he compiled some of the best practices for auto repair shop owners, whether they are just starting or have been in the business for years. Get a copy below.

    test

    ]]>    Hunt Demarest Podcast Launch - Episode 1 with Carm Capriotto

    • Hunt's podcast will provide a core understanding of the financial aspects of running an auto repair shop.
    • The latest show from the Aftermarket Radio Network
    • Hunt and Carm talk about their collaboration to launch this inaugural episode

    Hunt Demarest, CPA has consistently provided his financial business acumen to help move the industry toward greater heights of success and profitability. Hunt was recently referred to as a "terrific advocate of the aftermarket."

    He is the author of the book, Your Perfect Shop: How to Start, Run & Sell a Profitable Shop. In this book, he compiled some of the best practices for auto repair shop owners, whether they are just starting or have been in the business for years. Get a copy below.

    test

    ]]>    f7bbce1a-c875-49a8-8fa5-e3b62b74ba28Wed, 23 Feb 2022 00:15:00 -040010:51falsebonus    Are You Dreaming Big Enough? [RR 721]Are You Dreaming Big Enough? [RR 721]Are you dreaming big enough for yourself and your business? Imagine what next year could look like if you take action today. Don’t let past failures cloud your vision and passion. My guest Bryan Gossel shares his humble beginnings going through bankruptcy with his first business, to his successful 3 store operation today. Listen closely to his journey and story. .

    Bryan Gossel, BG Automotive, Fort Collins, CO. Bryan’s Previous Episodes HERE.

    The two Phil's interview as mentioned on the show- HERE.

    Key Talking Points

    • Went bankrupt with first business with a partner in motorcycle parts and accessories
    • BG Automotive- has GM/COO named Phill, Bryan remains the visionary
    • Expand your world with networking groups
    • Learning to say yes and learning to say no
    • Bryan's 4 pillars- faith family, work, and racing
    • Has 37 employees- a total of 68 people (spouses, kids, etc) count on you to not fail 
    • Learning curve- being at the home office and allowing his employees to run the business. Know your role and stay in your lane. 
    • Are you dreaming big enough? What do you want your salary to be? 
    • Everything you do should be setting the business up for sale
    • Opened the 2nd and 3rd store a week apart from each other-  budgets, forecasting P&L, processes and procedures, be open to advice from others. Is the owner running the business? What will the numbers look like when you have to hire a general manager? Is the existing business profitable? If you’re buying an empty building consider keeping a list of vendors, equipment, stock, staff, etc. 
    • Fail forward and fail faster
    • Bryan invests up to 200K in training for himself and his employees. He also offers financial help to them. 
    • “We fix people”
    • Employees have both virtual and in-person meetings weekly.

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Visit www.NAPAAutoCare.com

    ]]>    Are you dreaming big enough for yourself and your business? Imagine what next year could look like if you take action today. Don’t let past failures cloud your vision and passion. My guest Bryan Gossel shares his humble beginnings going through bankruptcy with his first business, to his successful 3 store operation today. Listen closely to his journey and story. .

    Bryan Gossel, BG Automotive, Fort Collins, CO. Bryan’s Previous Episodes HERE.

    The two Phil's interview as mentioned on the show- HERE.

    Key Talking Points

    • Went bankrupt with first business with a partner in motorcycle parts and accessories
    • BG Automotive- has GM/COO named Phill, Bryan remains the visionary
    • Expand your world with networking groups
    • Learning to say yes and learning to say no
    • Bryan's 4 pillars- faith family, work, and racing
    • Has 37 employees- a total of 68 people (spouses, kids, etc) count on you to not fail 
    • Learning curve- being at the home office and allowing his employees to run the business. Know your role and stay in your lane. 
    • Are you dreaming big enough? What do you want your salary to be? 
    • Everything you do should be setting the business up for sale
    • Opened the 2nd and 3rd store a week apart from each other-  budgets, forecasting P&L, processes and procedures, be open to advice from others. Is the owner running the business? What will the numbers look like when you have to hire a general manager? Is the existing business profitable? If you’re buying an empty building consider keeping a list of vendors, equipment, stock, staff, etc. 
    • Fail forward and fail faster
    • Bryan invests up to 200K in training for himself and his employees. He also offers financial help to them. 
    • “We fix people”
    • Employees have both virtual and in-person meetings weekly.

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Visit www.NAPAAutoCare.com

    ]]>    7e63233d-6d6b-4843-9f8f-822af75fb072Tue, 22 Feb 2022 00:15:00 -040044:24falsefull721721Are you dreaming big enough for yourself and your business? Imagine what next year could look like if you take action today. Don’t let past failures cloud your vision and passion. My guest Bryan Gossel shares his humble beginnings going through bankruptcy with his first business, to his successful 3 store operation today. Listen closely to his journey and story. remarkableresults.biz/e721    Repairing Your Repair Shop - Phase 3 [E048] - Chris Cotton Weekly BlitzRepairing Your Repair Shop - Phase 3 [E048] - Chris Cotton Weekly BlitzLink for AutoLeap: https://bit.ly/3n5qW2M

    • If you haven’t listened to the other episodes in the series please go back and listen to Episode 39, Series overview, Episode 41 Phase 1, Episode 44 Phase 2
    • Are You happy with the shop you have?
    • What’s Next, expansion into multiple locations?
    • Exit Planning and Strategies
    • Developing Leaders, not managers
    • Making Employees comfortable
    • Identifying a potential owner in the business
    • Insurance in the business
    • Is your REd Envelope/Yellow Envelope done?
    • 529 Plans for your children, maybe one for your employees?
    • Profit-sharing plans
    • Retirement Planning, don’t depend on the sale of the business to fund your retirement.
    • Who holds who accountable, who is taking over for you?

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    Link for AutoLeap: https://bit.ly/3n5qW2M

    • If you haven’t listened to the other episodes in the series please go back and listen to Episode 39, Series overview, Episode 41 Phase 1, Episode 44 Phase 2
    • Are You happy with the shop you have?
    • What’s Next, expansion into multiple locations?
    • Exit Planning and Strategies
    • Developing Leaders, not managers
    • Making Employees comfortable
    • Identifying a potential owner in the business
    • Insurance in the business
    • Is your REd Envelope/Yellow Envelope done?
    • 529 Plans for your children, maybe one for your employees?
    • Profit-sharing plans
    • Retirement Planning, don’t depend on the sale of the business to fund your retirement.
    • Who holds who accountable, who is taking over for you?

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    ba400dc6-dc11-4b47-99aa-cbe1a1bed619Mon, 21 Feb 2022 00:15:00 -040013:54falsebonus    Independents Meet Monthly: Bonus- Meet Tom’s Intern [AW 093]Independents Meet Monthly: Bonus- Meet Tom's Intern Listen to Tom's other episodes HERE

    Watch Episode on YouTube

    Key Talking Points

    • Independent Automotive Professional Service Group- grew from 5 to 15 shops collaborating together in the morning once a month with vendors and local board of educators
    • Looking towards more localized training together 
    • Independent shop owners aren’t each others competition 
    • Mural window space- worked with local vendor, used a blend of symbols and words
    • Involved with “Big Picture Program”- has intern 2 days a week, 9am-1pm

    • Visit the Big Picture Program HERE

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>     Listen to Tom's other episodes HERE

    Watch Episode on YouTube

    Key Talking Points

    • Independent Automotive Professional Service Group- grew from 5 to 15 shops collaborating together in the morning once a month with vendors and local board of educators
    • Looking towards more localized training together 
    • Independent shop owners aren’t each others competition 
    • Mural window space- worked with local vendor, used a blend of symbols and words
    • Involved with “Big Picture Program”- has intern 2 days a week, 9am-1pm

    • Visit the Big Picture Program HERE

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    70ea1a91-0e5c-4859-a7bb-65497323dfa2Sat, 19 Feb 2022 00:15:00 -040019:46falsefull9393Guest Host and shop tour with Tom Sciortino, Total Automotive, Buffalo, NY discusses a once a month meeting with local independent automotive shops and vendors. Bonus: meet his intern Jaye Mack from the Big Picture Program. remarkableresults.biz/aw093    Practicing Automotive with Heipp, Fanslow and Manna [RR 720]Practicing Automotive with Heipp, Fanslow and MannaThere’s nothing like hitting the record button and letting Bob Heipp, Matt Fanslow, and Scot Mana have a wide-open discussion about the automotive industry. What does it take to really fix cars? Are we doing a good job explaining it to our customers? How do other industries compare to ours? Should we really be using the term ‘diagnosing’ when what we are doing is performing tests and analyzing? My panel continues to advance the aftermarket, with great talk that will make you think. Share this with a friend.

    Bob Heipp, Mobile Auto Solutions (MAS) lead tech and technician manager, based in Chicago. Listen to Bob's previous episodes HERE

    Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt's previous episodes HERE

    Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

    Scot Manna, Trainer, ACDelco Technician of the Millennium

    Key Talking Points

    • Scientific method/practices when testing problems
    • Undervaluing the industry- a gap of education to the customer and their vehicle
    • What does it take to really fix cars?
    • What is the image of the industry? Putting down other shops and not giving them the opportunity to correct a mistake. 
    • “Raise the level of the lake and everyone goes higher”
    • Time-sensitive industry- spend more time presenting the vehicle back to the customer, what was done, what happened, etc. 
    • “Performing tests and analyzing” instead of “diagnosing.” Diagnosing is a term for the final answer. The customer will want to know the final answer fix immediately to ease their anxiety about payment. 
    • Entering the automotive industry- can enter without formal education
    • Documentation- critical medical fields keep extensive records with liability, do cars need to start having their own documentation through their lifetime? To prevent comebacks? How do you achieve that? Voice to text? 
    • What is an average shop? Where is the bar?
    • Technician shortage- what is the compensation package compared to other industries
    • Restaurants- varying levels, how do they justify the price? 

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    There’s nothing like hitting the record button and letting Bob Heipp, Matt Fanslow, and Scot Mana have a wide-open discussion about the automotive industry. What does it take to really fix cars? Are we doing a good job explaining it to our customers? How do other industries compare to ours? Should we really be using the term ‘diagnosing’ when what we are doing is performing tests and analyzing? My panel continues to advance the aftermarket, with great talk that will make you think. Share this with a friend.

    Bob Heipp, Mobile Auto Solutions (MAS) lead tech and technician manager, based in Chicago. Listen to Bob's previous episodes HERE

    Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt's previous episodes HERE

    Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

    Scot Manna, Trainer, ACDelco Technician of the Millennium

    Key Talking Points

    • Scientific method/practices when testing problems
    • Undervaluing the industry- a gap of education to the customer and their vehicle
    • What does it take to really fix cars?
    • What is the image of the industry? Putting down other shops and not giving them the opportunity to correct a mistake. 
    • “Raise the level of the lake and everyone goes higher”
    • Time-sensitive industry- spend more time presenting the vehicle back to the customer, what was done, what happened, etc. 
    • “Performing tests and analyzing” instead of “diagnosing.” Diagnosing is a term for the final answer. The customer will want to know the final answer fix immediately to ease their anxiety about payment. 
    • Entering the automotive industry- can enter without formal education
    • Documentation- critical medical fields keep extensive records with liability, do cars need to start having their own documentation through their lifetime? To prevent comebacks? How do you achieve that? Voice to text? 
    • What is an average shop? Where is the bar?
    • Technician shortage- what is the compensation package compared to other industries
    • Restaurants- varying levels, how do they justify the price? 

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    ab9d387f-f64c-436a-951d-5174c168d180Fri, 18 Feb 2022 00:15:00 -040055:30falsefull720720There’s nothing like hitting the record button and letting Bob Heipp, Matt Fanslow and Scot Mana have a wide open discussion about the automotive industry. What does it take to really fix cars? Are we doing a good job explaining it to our customers? How do other industries compare to ours? Should we really be using the term ‘diagnosing’ when what we are doing is performing tests and analyzing? My panel continues to advance the aftermarket, with great talk that will make you think. remarkableresults.biz/e720    The Leap From Employment to Ownership [THA 263]The Leap From Employment to Ownership100% of business owners leave their business, either by design or due to unfortunate circumstances. The dialogue between the owner and potential successor needs to happen as soon as possible. But how do you start that conversation as an employee? In this episode, we role-play that discussion with Bob Ward, financial advisor and consultant from Wardden LLC. We also hear from James Maurer, a former service advisor and now an owner in transition, and Craig Tice, a 20-year technician looking to become a business owner. Let this episode be your blueprint to get the ball rolling.

    Watch Episode on YouTube

    James Maurer, GM and owner in transition Midas of Kalkaska, MI

    Craig Tice, Technician

    Bob Ward, President of Wardden LLC, Look for Bob’s Previous Episode HERE. Perpetual Business Co website HERE.

    Key Talking Points

    • What is the difference between being an employee vs. being an Owner? Every owner started by taking a leap with little to no money. 
    • “Only as we develop others, that we will permanently succeed”
    • Craig worked at a honda dealership, started his own business. Realized fixing cars is the easiest part of the business. It was open for 7.5 years in total. Went bankrupt, went back to working for someone else. Still has the ‘ownership’ passion/drive. It starts with passion.  
    • Hire for passion, not pedigree.
    • Everyone owner is going to leave their business 
    • ‘Marriage’ between owner and successor
    • James started working at the business in 2015, started the conversation in 2016. Took progressive steps to earn equity
    • 85% of all business are liquidated after the departure of the owner
    • Team dynamics- everyone is unified, “we are all one,” everyone has buy-in for decisions 
    • Start the conversation- brainstorm, don't focus on the timeline, it isn’t an event it is a process. 
    • “Everything can be solved if you have the talent”
    • Ultimate leadership- develop people so you can leave and they can succeed.

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    100% of business owners leave their business, either by design or due to unfortunate circumstances. The dialogue between the owner and potential successor needs to happen as soon as possible. But how do you start that conversation as an employee? In this episode, we role-play that discussion with Bob Ward, financial advisor and consultant from Wardden LLC. We also hear from James Maurer, a former service advisor and now an owner in transition, and Craig Tice, a 20-year technician looking to become a business owner. Let this episode be your blueprint to get the ball rolling.

    Watch Episode on YouTube

    James Maurer, GM and owner in transition Midas of Kalkaska, MI

    Craig Tice, Technician

    Bob Ward, President of Wardden LLC, Look for Bob’s Previous Episode HERE. Perpetual Business Co website HERE.

    Key Talking Points

    • What is the difference between being an employee vs. being an Owner? Every owner started by taking a leap with little to no money. 
    • “Only as we develop others, that we will permanently succeed”
    • Craig worked at a honda dealership, started his own business. Realized fixing cars is the easiest part of the business. It was open for 7.5 years in total. Went bankrupt, went back to working for someone else. Still has the ‘ownership’ passion/drive. It starts with passion.  
    • Hire for passion, not pedigree.
    • Everyone owner is going to leave their business 
    • ‘Marriage’ between owner and successor
    • James started working at the business in 2015, started the conversation in 2016. Took progressive steps to earn equity
    • 85% of all business are liquidated after the departure of the owner
    • Team dynamics- everyone is unified, “we are all one,” everyone has buy-in for decisions 
    • Start the conversation- brainstorm, don't focus on the timeline, it isn’t an event it is a process. 
    • “Everything can be solved if you have the talent”
    • Ultimate leadership- develop people so you can leave and they can succeed.

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    07496762-b46e-4afc-85d1-d6aab47484e8Thu, 17 Feb 2022 00:15:00 -040042:02falsefull263263100% of business owners leave their business, either by design or due to unfortunate circumstances. The dialogue between the owner and potential successor needs to happen as soon as possible. But how do you start that conversation as an employee? In this episode, we role-play that discussion with Bob Ward, financial advisor and consultant from Wardden LLC. We also hear from James Maurer, a former service advisor and now an owner in transition, and Craig Tice, a 20-year technician looking to become a business owner. Let this episode be your blueprint to get the ball rolling. remarkableresults.biz/a263    Dutch Silverstein - Straight Talk to Technicians [E018] - Automotive Field TheoryDutch Silverstein - Straight Talk to Technicians [E018] - Automotive Field TheoryMatt Fanslow and shop owner Dutch Silverstein speaks to techs about Jobs, Wages, and Opportunity

    • You need a record of your achievements
    • Technicians need to show up on time for work, 15 minutes early
    • Have very few comebacks
    • You are reliable.
    • Know their production numbers
    • If they go shopping for a job, be able to substantiate to their new employer their productivity numbers
    • Ask prospective employer and see proof of production hour opportunities
    • Significant other: dinner with and a shop tour
    • A technician should have his attendance ready to show the prospective new employer
    • The intangibles are you're going to be increasing shop performance, increasing shop.  Standing in the community. And so far as reputation, the tangibles are basically the hours that you're going to turn, that you're going to prove that's going to result in more money if you're not willing to address both of those things.
    • The tangibles are basically the hours that you're going to turn, that you're going to prove that's going to result in more money if you're not willing to address both of those things.   
    • Often can knock back 60, 65 hours a week. That's great. That's wonderful. Be willing to show pay stubs to prove that.
    • Trust is earned
    • Owners should do reconnaissance to find top techs
    • If you had to get your car fixed where would you take it or have it serviced
    • Do you know if a shop is focusing on:
    • Transactional vs Relationship business
    • Advocacy vs salesmanship
    • Volume-based vs one that isn’t
    • Car count or average repair order
    • You should ask what the gross margin is on labor in the shop along with the posted rates
    • Not hard to figure back if you can fit into the shop’s wage scale
    • You should ask about the marketplace they pull customers from
    • The research should already be done to discover the average income level. That will help prospect understand the labor rate    
    • Ask to see work orders to see what type of work they are doing and the hours per RO
    • How many hours are your techs turning per day? The owner should have average RO
    • Is the shop busy?
    • How is the shop equipped?
    • Do they do training?
    • Is there high turnover?
    • How long have your techs been there?
    • When leaving your current shop to go to work for Shop ‘B’ and your current employer will match your offer, don’t get righteous indignation until you understand the facts (reasons) behind the offer.
    • Understand what the owner is going through and talk as civil people
    • Today technicians have leverage
    • Know where you are based on common numbers. What is your value?
    • Dutch believes there needs to be a concerted campaign
    • This is not your dad's Oldsmobile. You’ve got to be smart to repair today’s vehicles
    • Being a technician is not a consolation prize
    • There have to be practical tests
    • Standard set and need to be met
    • Side work should stop to make room for better pay
    • Unfortunately auto repair is a commodity
    • Can you afford ADAS equipment
    • Can you afford to hire rock star technicians
    • Stop the march to the bottom
    • Techs can earn what they want to earn if they know how to ask for it, to receive the value. Techs have to know the numbers so they have a better understanding of their place in the shop and the market

    Watch Full Video Episode

    Thanks to our Partners, Pico Technology and Autel

    Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.com

    From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.com

    Contact Information


    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

    Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/

    Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/

    Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: https://chriscotton.captivate.fm/

    Speak Up! Effective Communication with Craig O'Neill: https://craigoneill.captivate.fm/

    ]]>    Matt Fanslow and shop owner Dutch Silverstein speaks to techs about Jobs, Wages, and Opportunity

    • You need a record of your achievements
    • Technicians need to show up on time for work, 15 minutes early
    • Have very few comebacks
    • You are reliable.
    • Know their production numbers
    • If they go shopping for a job, be able to substantiate to their new employer their productivity numbers
    • Ask prospective employer and see proof of production hour opportunities
    • Significant other: dinner with and a shop tour
    • A technician should have his attendance ready to show the prospective new employer
    • The intangibles are you're going to be increasing shop performance, increasing shop.  Standing in the community. And so far as reputation, the tangibles are basically the hours that you're going to turn, that you're going to prove that's going to result in more money if you're not willing to address both of those things.
    • The tangibles are basically the hours that you're going to turn, that you're going to prove that's going to result in more money if you're not willing to address both of those things.   
    • Often can knock back 60, 65 hours a week. That's great. That's wonderful. Be willing to show pay stubs to prove that.
    • Trust is earned
    • Owners should do reconnaissance to find top techs
    • If you had to get your car fixed where would you take it or have it serviced
    • Do you know if a shop is focusing on:
    • Transactional vs Relationship business
    • Advocacy vs salesmanship
    • Volume-based vs one that isn’t
    • Car count or average repair order
    • You should ask what the gross margin is on labor in the shop along with the posted rates
    • Not hard to figure back if you can fit into the shop’s wage scale
    • You should ask about the marketplace they pull customers from
    • The research should already be done to discover the average income level. That will help prospect understand the labor rate    
    • Ask to see work orders to see what type of work they are doing and the hours per RO
    • How many hours are your techs turning per day? The owner should have average RO
    • Is the shop busy?
    • How is the shop equipped?
    • Do they do training?
    • Is there high turnover?
    • How long have your techs been there?
    • When leaving your current shop to go to work for Shop ‘B’ and your current employer will match your offer, don’t get righteous indignation until you understand the facts (reasons) behind the offer.
    • Understand what the owner is going through and talk as civil people
    • Today technicians have leverage
    • Know where you are based on common numbers. What is your value?
    • Dutch believes there needs to be a concerted campaign
    • This is not your dad's Oldsmobile. You’ve got to be smart to repair today’s vehicles
    • Being a technician is not a consolation prize
    • There have to be practical tests
    • Standard set and need to be met
    • Side work should stop to make room for better pay
    • Unfortunately auto repair is a commodity
    • Can you afford ADAS equipment
    • Can you afford to hire rock star technicians
    • Stop the march to the bottom
    • Techs can earn what they want to earn if they know how to ask for it, to receive the value. Techs have to know the numbers so they have a better understanding of their place in the shop and the market

    Watch Full Video Episode

    Thanks to our Partners, Pico Technology and Autel

    Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.com

    From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.com

    Contact Information


    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

    Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/

    Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/

    Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: https://chriscotton.captivate.fm/

    Speak Up! Effective Communication with Craig O'Neill: https://craigoneill.captivate.fm/

    ]]>    bba0a136-1dfe-46f2-ba22-1bdd4c611171Wed, 16 Feb 2022 00:15:00 -040001:27:49falsebonus    The Power of EOS: 2 Day Leadership Meeting [RR 719]The Power of EOS: 2 Day Leadership MeetingMy panel, back to discuss the Entrepreneurial Operating System and their annual 2-day meeting. If you are longing to create leaders throughout your company, please follow every episode we’ve done on EOS so you can appreciate the strategy, system, and process of EOS. My shop owner panel has never been so excited and rewarded for having implemented the EOS model. They discuss their 2-day annual meeting with their leadership teams and the powerful team and leadership building that was a result of their annual 2-day. This gives you a glimpse of what is to come if you get on board with EOS.

    Carl Hutchinson, Complete Automotive, Springfield, MO. Listen to Carl’s previous episodes HERE

    Justin Barrett, Barrett Automotive, Cornelia, GA. Listen to Justin’s previous episodes HERE

    AJ Nealey, Nealey Auto Service, Edgewater, MD. Listen to AJ’s previous episodes HERE

    Barry Barrett, a Certified EOS Implementer, Find Barry’s other episodes HERE, Barry Barrett Contact info HERE 

    Key Talking Points

    • A 2-year process with EOS 
    • Your team will dream bigger than you can imagine
    • You can’t hide with EOS- learn and define who the right people in the right seat is, especially for your leadership team
    • 2-day annual off-site during the beginning of the year with the leadership team- not all business, you are able to build trust together with specific exercises, connection, development.Barry facilitates the meetings  
    • 85% of companies have different leadership teams by year 1
    • Listen to your people- a safe place to voice concerns, blindspots, challenge ideas
    • “The last standing ovation that most people get, is at their high school graduation”
    • Don’t rely on “Traction” to be your EOS implementor- to be 100% in you will need a certified EOS implementor
    • EOS is the foundation to become a multi-shop owner- processes, vision, core values, leadership team
    • EOS becomes your own operating system

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

    ]]>    My panel, back to discuss the Entrepreneurial Operating System and their annual 2-day meeting. If you are longing to create leaders throughout your company, please follow every episode we’ve done on EOS so you can appreciate the strategy, system, and process of EOS. My shop owner panel has never been so excited and rewarded for having implemented the EOS model. They discuss their 2-day annual meeting with their leadership teams and the powerful team and leadership building that was a result of their annual 2-day. This gives you a glimpse of what is to come if you get on board with EOS.

    Carl Hutchinson, Complete Automotive, Springfield, MO. Listen to Carl’s previous episodes HERE

    Justin Barrett, Barrett Automotive, Cornelia, GA. Listen to Justin’s previous episodes HERE

    AJ Nealey, Nealey Auto Service, Edgewater, MD. Listen to AJ’s previous episodes HERE

    Barry Barrett, a Certified EOS Implementer, Find Barry’s other episodes HERE, Barry Barrett Contact info HERE 

    Key Talking Points

    • A 2-year process with EOS 
    • Your team will dream bigger than you can imagine
    • You can’t hide with EOS- learn and define who the right people in the right seat is, especially for your leadership team
    • 2-day annual off-site during the beginning of the year with the leadership team- not all business, you are able to build trust together with specific exercises, connection, development.Barry facilitates the meetings  
    • 85% of companies have different leadership teams by year 1
    • Listen to your people- a safe place to voice concerns, blindspots, challenge ideas
    • “The last standing ovation that most people get, is at their high school graduation”
    • Don’t rely on “Traction” to be your EOS implementor- to be 100% in you will need a certified EOS implementor
    • EOS is the foundation to become a multi-shop owner- processes, vision, core values, leadership team
    • EOS becomes your own operating system

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

    ]]>    6dd32909-4aee-4347-b3e4-110600597162Tue, 15 Feb 2022 00:15:00 -040044:11falsefull719719My panel, back to discuss the Entrepreneurial Operating System and their annual 2-day meeting. If you are longing to create leaders throughout your company, please follow every episode we’ve done on EOS so you can appreciate the strategy, system, and process of EOS. My shop owner panel has never been so excited and rewarded for having implemented the EOS model. They discuss their 2-day annual meeting with their leadership teams and the powerful team and leadership building that was a result of their annual 2-day. This gives you a glimpse of what is to come if you get on board with EOS. remarkableresults.biz/e719    Ten Year Anniversary - What I Learned - Could Have Done Better - Wisdom [E047] - Chris Cotton Weekly BlitzTen Year Anniversary - What I Learned - Could Have Done Better - Wisdom [E047] - Chris Cotton Weekly BlitzAutoLeap Link: https://bit.ly/3n5qW2M

    1. Women in the aftermarket auto repair industry.

    2. Embrace Zoom to meet with clients.

    3. Overpay great employees!

    4. Know the numbers cold

    5. Say no more often

    6. More Content

    7. Ability to throw out the playbook!

    8. Pay yourself first

    9. Remember and share the good, let go of the bad

    10. Don’t get involved in gossip, shut it down on the spot

    BONUS

    11. Don’t let the bad employees run off good ones

    12. Implement Auto Shop Profits and Cashflow

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    AutoLeap Link: https://bit.ly/3n5qW2M

    1. Women in the aftermarket auto repair industry.

    2. Embrace Zoom to meet with clients.

    3. Overpay great employees!

    4. Know the numbers cold

    5. Say no more often

    6. More Content

    7. Ability to throw out the playbook!

    8. Pay yourself first

    9. Remember and share the good, let go of the bad

    10. Don’t get involved in gossip, shut it down on the spot

    BONUS

    11. Don’t let the bad employees run off good ones

    12. Implement Auto Shop Profits and Cashflow

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    57ef777c-ed20-423e-876a-65936c112b80Mon, 14 Feb 2022 00:15:00 -040021:23falsebonus    Business Coach: Finding the Right One at the Right Time [AW 092]Business Coach: Finding the Right One at the Right TimeGuest Host and shop tour with Mark and Summer Guerrero. They also discuss their need to have a business coach and the impact it made on their business. Mark says he should have listened more. 

    Watch Episode on YouTube

    Mark and Summer Guerrero, Affinity Automotive Services, Wichita, KS. Listen to their other episodes HERE

    Key Talking Points

    • Started with 2 bays- Mark was in technician mode and stubborn to implement consultant advice. 
    • Start with little changes with an industry-specific coach/consultant then progress to self-development
    • People grow at different rates
    • Mark is head of operations, Summer is head of management and front systems
    • They started using two different coaches this year- receiving different perspectives 
    • Asking for help and networking with other shop owners

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Guest Host and shop tour with Mark and Summer Guerrero. They also discuss their need to have a business coach and the impact it made on their business. Mark says he should have listened more. 

    Watch Episode on YouTube

    Mark and Summer Guerrero, Affinity Automotive Services, Wichita, KS. Listen to their other episodes HERE

    Key Talking Points

    • Started with 2 bays- Mark was in technician mode and stubborn to implement consultant advice. 
    • Start with little changes with an industry-specific coach/consultant then progress to self-development
    • People grow at different rates
    • Mark is head of operations, Summer is head of management and front systems
    • They started using two different coaches this year- receiving different perspectives 
    • Asking for help and networking with other shop owners

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    8ee5786f-4909-4c2d-9ed9-4dd9d41f4a26Sat, 12 Feb 2022 00:15:00 -040024:27falsefull9292Guest Host and shop tour with Mark and Summer Guerrero. They also discuss their need to have a business coach and the impact it made on their business. Mark says he should have listened more. remarkableresults.biz/aw092    ASE Board Chairman Brad Pellman [RR 718]ASE Board Chairman Brad PellmanASE has made a commitment to its certifications and continues to push forward with its own app to make recertifications a learning opportunity. Not only do certifications benefit the technician and business owner, but it is also a tool to educate customers. It's time to promote your business and employees and show your professionalism in the industry as ASE celebrates its 50th year.

    Brad Pellman, Pellman's Automotive, Boulder, CO, and ASE Board Chairman. Brad’s previous episodes HERE.

    Key Talking Points

    • Brad has been on the ASE board for 10 years
    • 50th anniversary of ASE- made up of a group of directors, and a large body of governors 
    • Brad started as a technician- was afraid to test his knowledge
    • Certifications- defines you as a technician, give you pride, designation to customers and employer. 
    • Promoting your business- shows customers you are high quality and technological advanced 
    • Working on ADAS and Safety Certifications for hybrid and EV
    • ASE is meeting the standard for licenses  
    • ASE Renewal app- for recertification, answer questions on your own timeline, learning opportunity. A business owner can monitor the tests.
    • Future expansions to L1
    • Looking for a new job? Has business closed? Certifications help with finding a new job and differentiates yourself from other candidates  
    • Increase wages based on certifications- technicians are in charge of their own pay

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    ASE has made a commitment to its certifications and continues to push forward with its own app to make recertifications a learning opportunity. Not only do certifications benefit the technician and business owner, but it is also a tool to educate customers. It's time to promote your business and employees and show your professionalism in the industry as ASE celebrates its 50th year.

    Brad Pellman, Pellman's Automotive, Boulder, CO, and ASE Board Chairman. Brad’s previous episodes HERE.

    Key Talking Points

    • Brad has been on the ASE board for 10 years
    • 50th anniversary of ASE- made up of a group of directors, and a large body of governors 
    • Brad started as a technician- was afraid to test his knowledge
    • Certifications- defines you as a technician, give you pride, designation to customers and employer. 
    • Promoting your business- shows customers you are high quality and technological advanced 
    • Working on ADAS and Safety Certifications for hybrid and EV
    • ASE is meeting the standard for licenses  
    • ASE Renewal app- for recertification, answer questions on your own timeline, learning opportunity. A business owner can monitor the tests.
    • Future expansions to L1
    • Looking for a new job? Has business closed? Certifications help with finding a new job and differentiates yourself from other candidates  
    • Increase wages based on certifications- technicians are in charge of their own pay

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    6629dd28-387f-49c8-b7e0-57671d43df7cFri, 11 Feb 2022 00:15:00 -040029:07falsefull718718ASE has made a commitment to its certifications and continues to push forward with its own app to make recertifications a learning opportunity. Not only do certifications benefit the technician and business owner, but it is also a tool to educate customers. It's time to promote your business and employees and show your professionalism in the industry as ASE celebrates its 50th year. remarkableresults.biz/e718    Financial Help For Your Team [THA 262]Financial Help For Your TeamWhere did you learn about finances? Did you learn it from your parents? Finances are one of the most important elements in our lives, yet most of us never really understand it or discuss it with our spouses or employees. Listen to 3 shop owners that make finances a part of the conversation in their business and for their people.

    Watch Episode on YouTube

    Frank Scandura, Frank's European, Las Vegas, NV. Frank’s previous episodes HERE. John Gustafson, Gustafson Brothers, Huntington Beach, CA. John’s previous episodes HERE Russell Crosby, Russ’s Wrench Auto Repair, Clinton, NJ. Russ’s previous episodes HERE

    Key Talking Points

    • Finances aren’t taught when growing up from parents or school
    • Most don’t have income problems, it’s a spending problem
    • What are your payments?
    • Freedom and being in charge when you’re debt-free and sitting on cash
    • Credit scores will go down as you have cards paid off and stop using as much-
    • Buyers remorse and financial stress with a spouse
    • People are twice as likely to get divorced with 10k in debt and zero dollars in savings
    • We need to teach our team that we can't outrun debt with higher salaries.
    • Finances aren't a 1 conversation session
    • Little debt leads to a lot of debt
    • Never intermingle personal and business funds together
    • For those of us who have financial planners, invite them to host a lunch and learn about the positive impacts of investing. Host a book club and read books about finances and investing.
    • John offers business math and personal math courses and Dave Ramsey course
      • Second round they are welcome to bring their spouse or partner.
      • They are not required to bring exact numbers but should know what they own and what they owe.
      • They should know what they take home from all sources and what their housing, food, credit card payments etc are.
      • They do a net worth calculation, an income, and an expense list to determine cash flow (either positive or negative) then fund reserve and investments.
      • They recommend a 6-month reserve for critical expenses and an investment piggy bank.  Investing is in round 3 when they have money to invest.


    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    Where did you learn about finances? Did you learn it from your parents? Finances are one of the most important elements in our lives, yet most of us never really understand it or discuss it with our spouses or employees. Listen to 3 shop owners that make finances a part of the conversation in their business and for their people.

    Watch Episode on YouTube

    Frank Scandura, Frank's European, Las Vegas, NV. Frank’s previous episodes HERE. John Gustafson, Gustafson Brothers, Huntington Beach, CA. John’s previous episodes HERE Russell Crosby, Russ’s Wrench Auto Repair, Clinton, NJ. Russ’s previous episodes HERE

    Key Talking Points

    • Finances aren’t taught when growing up from parents or school
    • Most don’t have income problems, it’s a spending problem
    • What are your payments?
    • Freedom and being in charge when you’re debt-free and sitting on cash
    • Credit scores will go down as you have cards paid off and stop using as much-
    • Buyers remorse and financial stress with a spouse
    • People are twice as likely to get divorced with 10k in debt and zero dollars in savings
    • We need to teach our team that we can't outrun debt with higher salaries.
    • Finances aren't a 1 conversation session
    • Little debt leads to a lot of debt
    • Never intermingle personal and business funds together
    • For those of us who have financial planners, invite them to host a lunch and learn about the positive impacts of investing. Host a book club and read books about finances and investing.
    • John offers business math and personal math courses and Dave Ramsey course
      • Second round they are welcome to bring their spouse or partner.
      • They are not required to bring exact numbers but should know what they own and what they owe.
      • They should know what they take home from all sources and what their housing, food, credit card payments etc are.
      • They do a net worth calculation, an income, and an expense list to determine cash flow (either positive or negative) then fund reserve and investments.
      • They recommend a 6-month reserve for critical expenses and an investment piggy bank.  Investing is in round 3 when they have money to invest.


    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    4ed50825-31a7-45c1-b839-603d74c86defThu, 10 Feb 2022 00:15:00 -040037:52falsefull262262Where did you learn about finances? Did you learn it from your parents? Finances are one of the most important elements in our lives, yet most of us never really understand it or discuss it with our spouses or employees. Listen to 3 shop owners that make finances a part of the conversation in their business and for their people. remarkableresults.biz/a262    Wife, Mother, Diagnostician, Co-Owner - Liz Perkins [E017] - Automotive Field TheoryWife, Mother, Diagnostician, Co-Owner - Liz Perkins [E017] - Automotive Field Theory
  • Liz works with her husband Keith Perkins in L1 Automotive Diagnostics and Programing, Tulsa, OK
  • They also operate the L1 Automotive Training Company www.L1Training.com.
  • They operate 3 mobile vans and have a brick and mortar shop
  • She learned to be a diagnostician from the ground up
  • Liz loves programing
  • She continues to train even though she isn’t in a truck on a daily basis
  • She is doing ADAS calibrations
  • They do a lot of work for collision centers
  • The mobile diagnosis business is growing
  • Working on Work-Life Balance
  • Liz and Kieth have a strict schedule to spend time with the children and devote time to the business

    • Watch Full Video Episode

    Thanks to our Partners, Pico Technology and Autel

    Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.com

    From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.com

    Contact Information


    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

    Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/

    Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/

    Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: https://chriscotton.captivate.fm/

    Speak Up! Effective Communication with Craig O'Neill: https://craigoneill.captivate.fm/

    ]]>
  • Liz works with her husband Keith Perkins in L1 Automotive Diagnostics and Programing, Tulsa, OK
  • They also operate the L1 Automotive Training Company www.L1Training.com.
  • They operate 3 mobile vans and have a brick and mortar shop
  • She learned to be a diagnostician from the ground up
  • Liz loves programing
  • She continues to train even though she isn’t in a truck on a daily basis
  • She is doing ADAS calibrations
  • They do a lot of work for collision centers
  • The mobile diagnosis business is growing
  • Working on Work-Life Balance
  • Liz and Kieth have a strict schedule to spend time with the children and devote time to the business

    • Watch Full Video Episode

    Thanks to our Partners, Pico Technology and Autel

    Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.com

    From drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.com

    Contact Information


    The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

    Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/

    Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/

    Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/

    The Auto Repair Marketing Podcast with Kim and Brian Walker: https://autorepairmarketing.captivate.fm/

    The Weekly Blitz with Chris Cotton: https://chriscotton.captivate.fm/

    Speak Up! Effective Communication with Craig O'Neill: https://craigoneill.captivate.fm/

    ]]>    a99179d7-af3a-48a8-a704-8debace48225Wed, 09 Feb 2022 00:15:00 -040059:55falsebonus    Ego Is The Enemy [RR 717]Ego Is The EnemyEveryone needs an ego to start something new. Ego and self-confidence work hand in hand. But if you’re not careful, ego can run rampant and stifle both your personal and professional growth. As a business owner, what are you trying to build? Are you hiring the right people and letting them grow? Or has your ego become a roadblock to your success?

    Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. Listen to Chris’s previous episodes HERE. 

    Key Talking Points

    • Need the ego to start ‘something’ (shop owner, entrepreneur etc)- 
    • Are you an "expert"?  if so does that mean you are no longer curious and listening for more information? Are you starting to tell people what you know instead of asking what they know?
    • Feedback is a gift- take it, open it, keep it and regift it without displaying it in front of the person
    • There is no ‘secret sauce.
    • Are you able to put trust in others, and let them do the job, or do you feel YOU have to do everything?
    • Don’t be untouchable- be vulnerable, open up
    • Who Not How- getting out of the way 
    • Fear- not knowing and putting up your guard, it’s ok to not know something and need help
    • Ego Is The Enemy
    • Ego Is Your Enemy
    • Who Not How

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more. www.napaautocare.com  

    ]]>    Everyone needs an ego to start something new. Ego and self-confidence work hand in hand. But if you’re not careful, ego can run rampant and stifle both your personal and professional growth. As a business owner, what are you trying to build? Are you hiring the right people and letting them grow? Or has your ego become a roadblock to your success?

    Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. Listen to Chris’s previous episodes HERE. 

    Key Talking Points

    • Need the ego to start ‘something’ (shop owner, entrepreneur etc)- 
    • Are you an "expert"?  if so does that mean you are no longer curious and listening for more information? Are you starting to tell people what you know instead of asking what they know?
    • Feedback is a gift- take it, open it, keep it and regift it without displaying it in front of the person
    • There is no ‘secret sauce.
    • Are you able to put trust in others, and let them do the job, or do you feel YOU have to do everything?
    • Don’t be untouchable- be vulnerable, open up
    • Who Not How- getting out of the way 
    • Fear- not knowing and putting up your guard, it’s ok to not know something and need help
    • Ego Is The Enemy
    • Ego Is Your Enemy
    • Who Not How

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more. www.napaautocare.com  

    ]]>    3f578c04-4160-4b52-96ba-978b7e1e5829Tue, 08 Feb 2022 00:15:00 -040041:55falsefull717717Everyone needs an ego to start something new. Ego and self-confidence work hand in hand. But if you’re not careful, ego can run rampant and stifle both your personal and professional growth. As a business owner, what are you trying to build? Are you hiring the right people and letting them grow? Or has your ego become a roadblock to your success? remarkableresults.biz/e717    Donations and Donation Programs [E046] - Chris Cotton Weekly BlitzDonations and Donation Programs [E046] - Chris Cotton Weekly BlitzAutoLeap Link: https://bit.ly/3n5qW2M

    1. Giving to others, making a statement—putting it out to the universe, we live in a world that is louder about negativity and quieter about positivity,

    2. Our plan for the year—give monthly

    3. Gift for January, H.E.A.T. Texas State Chapter

    4. Others we’ve given to: https://ambucs.org/ , https://warriordogfoundation.org/ give to local needs, if you can’t give money give time.

    5. 501c for Auto Repair Shops struggling from Natural Disasters

    6. Helping others, Gary Vee, Giving without expectation, but donating time without expectations, Don’t join a non-profit board for the networking, do it to actually make a difference in someone's life, https://www.youtube.com/watch?v=Do0gIzPa-f8

    7. Donation program for business

    Also, find an episode from Remarkable Results Radio speaking fo Joel Ayers from the Automotive Aftermarket Charitable Foundation Inc.

    https://remarkableresults.biz/remarkable-results-radio-podcast/e128/

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    AutoLeap Link: https://bit.ly/3n5qW2M

    1. Giving to others, making a statement—putting it out to the universe, we live in a world that is louder about negativity and quieter about positivity,

    2. Our plan for the year—give monthly

    3. Gift for January, H.E.A.T. Texas State Chapter

    4. Others we’ve given to: https://ambucs.org/ , https://warriordogfoundation.org/ give to local needs, if you can’t give money give time.

    5. 501c for Auto Repair Shops struggling from Natural Disasters

    6. Helping others, Gary Vee, Giving without expectation, but donating time without expectations, Don’t join a non-profit board for the networking, do it to actually make a difference in someone's life, https://www.youtube.com/watch?v=Do0gIzPa-f8

    7. Donation program for business

    Also, find an episode from Remarkable Results Radio speaking fo Joel Ayers from the Automotive Aftermarket Charitable Foundation Inc.

    https://remarkableresults.biz/remarkable-results-radio-podcast/e128/

    To listen to more episodes, make sure and go over to iTunes and or Spotify.

    Don't forget to rate and review us!


    Connect with Chris:

    AutoFix-Auto Shop Coaching

    www.autoshopcoaching.com

    www.aftermarketradionetwork.com

    940-400-1008

    Facebook: https://www.facebook.com/AutoFixAutoShopCoaching

    YouTube: https://bit.ly/3ClX0ae

    Email Chris: chris@autofixsos.com

    ]]>    a3896030-5e04-4879-b00f-d8747fca97baMon, 07 Feb 2022 00:15:00 -040015:35falsebonus    Re-Release: What the Aftermarket Can Learn from Professional Wrestling – Matt FanslowRe-Release: What the Aftermarket Can Learn from Professional Wrestling - Matt FanslowRE-RELEASE

    Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

    Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

    Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

    Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.

     Key Talking Points:
    • Look outside the industry to learn how to successfully promote the industry
    • Matt takes a big leap and ties a concept of promoting professional wrestling to the aftermarket
    • Main champion could make other champions look bad
    • It made more sense to build the other guy up to help all players and build their performance group and have the fans appreciate all wrestlers
    • We have a choice not to run a competitor shop into the ground. Help build them up
    • You may have more training, one piece of equipment that succeeded in repairing the shop.
    • You may be a better shop but there is no reason to put another shop (player) down.
    • You win, the customer wins but do not trash your opponent.
    •  A special thanks to Matt Fanslow for sharing his passion – For The Record.
    • Books mentioned in the content library HERE
    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

    Check out Matt's own podcast HERE.

     

    Be socially involved and in touch with the show:

    Facebook  Twitter  Linked In  Email  Events  Instagram  Speaking

    ]]>    RE-RELEASE

    Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

    Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

    Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

    Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.

     Key Talking Points:
    • Look outside the industry to learn how to successfully promote the industry
    • Matt takes a big leap and ties a concept of promoting professional wrestling to the aftermarket
    • Main champion could make other champions look bad
    • It made more sense to build the other guy up to help all players and build their performance group and have the fans appreciate all wrestlers
    • We have a choice not to run a competitor shop into the ground. Help build them up
    • You may have more training, one piece of equipment that succeeded in repairing the shop.
    • You may be a better shop but there is no reason to put another shop (player) down.
    • You win, the customer wins but do not trash your opponent.
    •  A special thanks to Matt Fanslow for sharing his passion – For The Record.
    • Books mentioned in the content library HERE
    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

    Check out Matt's own podcast HERE.

     

    Be socially involved and in touch with the show:

    Facebook  Twitter  Linked In  Email  Events  Instagram  Speaking

    ]]>    e619d52f-e0bd-4ac8-9fe0-240da7a69aa3Sun, 06 Feb 2022 00:15:00 -040008:41falsefull    Don’t Let COVID Be an Excuse – Rachel Spencer [AW 091]Don't Let COVID Be an Excuse - Rachel SpencerGuest Host and shop tour with Rachel Spencer, Spencer's Auto Repair, Krum TX. Rachel discusses strategies to tackle the uncertainty, frustration, and lack of communication we continue to face.

    Watch Episode on YouTube

    Rachel Spencer, Spencer’s Auto Repair, Krum Texas. Listen to her other episodes HERE

    Key Talking Points

    • Uncertainty and frustration- lack of communication and follow-through, having what a customer needs and wants
    • Local food chains/grocery stores being out of supplies- facing the unknown and what to expect, 
    • Close the expectation gap- count on you the first time, every time
    • Excuses- “don’t have it, can’t get it”
    • Finding parts- going above and beyond and letting your customers know you are finding solutions 
    • “Communication is the art of language”
    • Building trust as soon as a customer walks in the door

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    Guest Host and shop tour with Rachel Spencer, Spencer's Auto Repair, Krum TX. Rachel discusses strategies to tackle the uncertainty, frustration, and lack of communication we continue to face.

    Watch Episode on YouTube

    Rachel Spencer, Spencer’s Auto Repair, Krum Texas. Listen to her other episodes HERE

    Key Talking Points

    • Uncertainty and frustration- lack of communication and follow-through, having what a customer needs and wants
    • Local food chains/grocery stores being out of supplies- facing the unknown and what to expect, 
    • Close the expectation gap- count on you the first time, every time
    • Excuses- “don’t have it, can’t get it”
    • Finding parts- going above and beyond and letting your customers know you are finding solutions 
    • “Communication is the art of language”
    • Building trust as soon as a customer walks in the door

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    8400913f-fc45-463c-8dac-7eeb9d70ccd4Sat, 05 Feb 2022 00:15:00 -040015:52falsefull9191Guest Host and shop tour with Rachel Spencer, Spencer's Auto Repair, Krum TX. Rachel discusses strategies to tackle the uncertainty, frustration, and lack of communication we continue to face. remarkableresults.biz/aw091    The Joy of Hiring [RR 716]The Joy of Hiring [RR 716]How did you develop your hiring process? Did you learn from other colleagues? Did you look online? Do you make decisions based on your intuition? Do you cross your fingers and hope for the best because you are desperate to fill a position? It’s time to take proven methods and guidance with Maylan Newton’s book  “The Joy of Hiring”. You’ll also hear from a shop owner that implemented the concepts from this book into her hiring routine. She says it has completely changed her process and improved her hiring skills.

    Maylan Newton, ESI- Educational Seminars Institute, is a business coach, trainer and industry speaker. Previous Episodes HERE

    Samantha Tracey, Scotty's Auto Repair Inc.  Riverside, CA

    Key Talking Points

    • joyofhiring.com
    • Wrong hires cost you- back legal position (hire and fire, wrongful termination, discrimination) 
    • Eliminate emotional and desperation hires
    • Do we hire too quickly and fire too slowly?
    • Firing someone shouldn’t be a surprise- are they meeting expectations to achieve success?
    • Rewriting job descriptions- can the new hire accomplish these tasks and jobs?
    • Skills test- confirming skills
    • Reading body language during the interview  
    • Be a ‘little business’ with a large company structure
    • How big is your toolbox? What is the value of your tools?
    • Consider having more than 1 person be involved in the interview but 1 person needs to have a final say
    • Hire for attitude, Train for aptitude

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    How did you develop your hiring process? Did you learn from other colleagues? Did you look online? Do you make decisions based on your intuition? Do you cross your fingers and hope for the best because you are desperate to fill a position? It’s time to take proven methods and guidance with Maylan Newton’s book  “The Joy of Hiring”. You’ll also hear from a shop owner that implemented the concepts from this book into her hiring routine. She says it has completely changed her process and improved her hiring skills.

    Maylan Newton, ESI- Educational Seminars Institute, is a business coach, trainer and industry speaker. Previous Episodes HERE

    Samantha Tracey, Scotty's Auto Repair Inc.  Riverside, CA

    Key Talking Points

    • joyofhiring.com
    • Wrong hires cost you- back legal position (hire and fire, wrongful termination, discrimination) 
    • Eliminate emotional and desperation hires
    • Do we hire too quickly and fire too slowly?
    • Firing someone shouldn’t be a surprise- are they meeting expectations to achieve success?
    • Rewriting job descriptions- can the new hire accomplish these tasks and jobs?
    • Skills test- confirming skills
    • Reading body language during the interview  
    • Be a ‘little business’ with a large company structure
    • How big is your toolbox? What is the value of your tools?
    • Consider having more than 1 person be involved in the interview but 1 person needs to have a final say
    • Hire for attitude, Train for aptitude

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

           

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    0544e644-eba1-4cc5-aa01-a970b4a6f219Fri, 04 Feb 2022 00:15:00 -040045:17falsefull716716How did you develop your hiring process? Did you learn from other colleagues? Did you look online? Do you make decisions based on your intuition? Do you cross your fingers and hope for the best because you are desperate to fill a position? It’s time to take proven methods and guidance with Maylan Newton’s book “The Joy of Hiring”. You’ll also hear from a shop owner that implemented the concepts from this book into her hiring routine. She says it has completely changed her process and improved her hiring skills. remarkableresults.biz/e716    EV Charging Station: What You Need to Know [THA 261]EV Charging Station: What You Need to KnowGoing against a tide is never easy, but if you don’t start, you will be left behind.  Ever thought of an EV charging station at your shop? There are a bunch of things to consider. Listen firsthand from shop owners that have an EV charging station at their locations. Find out why they did it, especially knowing it wouldn’t be a revenue builder today. Gain insight and knowledge to keep you current on EV charging station considerations.

    Watch Episode on YouTube


    • Jeff Walter, Zimmerman Auto & Tire, Mechanicsburg, PA

    • Melody and Phil Heller, Better Day Repairs, Boiling Springs, PA

    Key Talking Points

    • Level 1- home charging, Level 2- 5.5 KW to 19.2 KW
    • Standards- right now there aren’t many, utility companies are trying to monopolize with government funds available
    • DC fast charging - 50KW-400KW, which many models cannot utilize, up to 10X the cost, can only charge up to 80%
    • Your utility may skyrocket without the proper software and devices
    • Stepping stone: plug-in hybrids 
    • Subsidies- each state has its own, tax credit
    • Different types of services for EV/hybrid- always be researching maintenance needs
    • What's your motivation? Why are you putting EV charging stations in your business? Is it private vs public? Wall-mounted or pedestal? Hours to operate? Separate meter? Offer discounts for your own customers?
    • Destination charging- low amp system (few hours), fast charging would be gas station (less than 30 minutes)

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    Going against a tide is never easy, but if you don’t start, you will be left behind.  Ever thought of an EV charging station at your shop? There are a bunch of things to consider. Listen firsthand from shop owners that have an EV charging station at their locations. Find out why they did it, especially knowing it wouldn’t be a revenue builder today. Gain insight and knowledge to keep you current on EV charging station considerations.

    Watch Episode on YouTube


    • Jeff Walter, Zimmerman Auto & Tire, Mechanicsburg, PA

    • Melody and Phil Heller, Better Day Repairs, Boiling Springs, PA

    Key Talking Points

    • Level 1- home charging, Level 2- 5.5 KW to 19.2 KW
    • Standards- right now there aren’t many, utility companies are trying to monopolize with government funds available
    • DC fast charging - 50KW-400KW, which many models cannot utilize, up to 10X the cost, can only charge up to 80%
    • Your utility may skyrocket without the proper software and devices
    • Stepping stone: plug-in hybrids 
    • Subsidies- each state has its own, tax credit
    • Different types of services for EV/hybrid- always be researching maintenance needs
    • What's your motivation? Why are you putting EV charging stations in your business? Is it private vs public? Wall-mounted or pedestal? Hours to operate? Separate meter? Offer discounts for your own customers?
    • Destination charging- low amp system (few hours), fast charging would be gas station (less than 30 minutes)

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    612d5f36-fa2a-4523-b78a-f7e90531389eThu, 03 Feb 2022 00:15:00 -040040:03falsefull261261Going against a tide is never easy, but if you don’t start, you will be left behind. Ever thought of an EV charging station at your shop? There are a bunch of things to consider. Listen firsthand from shop owners that have an EV charging station at their locations. Find out why they did it, especially knowing it wouldn’t be a revenue builder. Gain insight and knowledge to keep you current on EV charging stations. remarkableresults.biz/a261    The Personal Side of Paul 'Scanner' Danner [E016] - Automotive Field TheoryThe Personal Side of Paul 'Scanner' Danner [E016] - Automotive Field TheoryMatt and Paul talk about their long friendship and that battle of work/life balance.

    • They go back a long way from the start of IAtn
    • He started in 2012 doing video’s
    • Scanner Danner started by putting up content for his students and it exploded from there
    • He started shooting crude video’s and there was no term like ‘YouTuber’
    • Paul does a lot of good process stuff
    • Paul does not look at other Youtubers to keep his own genuine style
    • He is subbing at his Rosedale (got to verify spelling - pull from episode I did with him)  tech to help them out because of COVID
    • Loves teaching
    • Figuring out life balance while working from home
    • Being Present and having a presence
    • He loves to help people with their cars
    • Grandparent now. Life is changing
    • You must be active in working on your relationship
    • His audience wants to fix cars
    • He has a default to stop and fix cars, but Paul sees no end in sight.
    • Our industry does help each other.
    • Enter Eric’s link to RR 192
    • Enter LINK FTR 050 What the Aftermarket Can Learn from Professional Wrestling - Matt Fanslow
    • A 1986 Mustang kicked his but and he created a 3 part series on it, coming out soon
    • He sees one out of ten of his students missing the basics or paying enough attention to their training. A commitment is missing
    • Paul went to Linder Tech
    • Paul partner’s with AES Wave

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE




    ]]>    Matt and Paul talk about their long friendship and that battle of work/life balance.

    • They go back a long way from the start of IAtn
    • He started in 2012 doing video’s
    • Scanner Danner started by putting up content for his students and it exploded from there
    • He started shooting crude video’s and there was no term like ‘YouTuber’
    • Paul does a lot of good process stuff
    • Paul does not look at other Youtubers to keep his own genuine style
    • He is subbing at his Rosedale (got to verify spelling - pull from episode I did with him)  tech to help them out because of COVID
    • Loves teaching
    • Figuring out life balance while working from home
    • Being Present and having a presence
    • He loves to help people with their cars
    • Grandparent now. Life is changing
    • You must be active in working on your relationship
    • His audience wants to fix cars
    • He has a default to stop and fix cars, but Paul sees no end in sight.
    • Our industry does help each other.
    • Enter Eric’s link to RR 192
    • Enter LINK FTR 050 What the Aftermarket Can Learn from Professional Wrestling - Matt Fanslow
    • A 1986 Mustang kicked his but and he created a 3 part series on it, coming out soon
    • He sees one out of ten of his students missing the basics or paying enough attention to their training. A commitment is missing
    • Paul went to Linder Tech
    • Paul partner’s with AES Wave

    The show is sponsored by NAPA Auto Care napaautocare.com

    NAPA Benefits Center: napabenefitscenter.com

    NAPA Member Site: member.napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE




    ]]>    949f90de-40ae-4835-b115-9ad6f2fbd330Wed, 02 Feb 2022 00:15:00 -040001:15:30falsebonus    The Big Picture Program [RR 715]The Big Picture Program [RR 715]I recently had the privilege to connect with Karen Monaco, a teacher for a local school district and advisor for the Big Picture Program during a local independent shop owner meeting. This national program puts students at the center of their own learning through “leave to learn” internships and shadowing at local businesses. If you’re not involved with education, this is your wake-up call to get started. All it takes is a phone call. My goal is that this episode shows you the way to engage our young people in our industry.

    Karen Monaco, Big Picture Advisor and ELA Teacher, Kenmore-Town of Tonawanda School District

    Key Talking Points

    • The Big Picture Program started 20 years ago, it is a national program bigpicture.org
    • 90 students grade level 8th-12th. 15 kids per advisor- teaching real word learning through internships 
    • More than half of students don’t know what they want to do next
    • Interest inventory- visiting different places/jobs/parks, “leaving to learn”
    • Most high schools will have some type of internship program/connection to the trades. Email the guidance office, go into school and speak to the students (zoom call too). Explain what a day-to-day looks like at your business. 
    • Shadowing- 1 student for 1 day 
    • Internship for Karen's school district- Tuesdays and Thursdays 9 am-1 pm, 6-8 week commitment
    • Soft skills - address an envelope, write a check, dress code, sign name, tell time on an analog clock, resume building 
    • Insurance policy for students to eliminate risk when they go to businesses

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

    ]]>    I recently had the privilege to connect with Karen Monaco, a teacher for a local school district and advisor for the Big Picture Program during a local independent shop owner meeting. This national program puts students at the center of their own learning through “leave to learn” internships and shadowing at local businesses. If you’re not involved with education, this is your wake-up call to get started. All it takes is a phone call. My goal is that this episode shows you the way to engage our young people in our industry.

    Karen Monaco, Big Picture Advisor and ELA Teacher, Kenmore-Town of Tonawanda School District

    Key Talking Points

    • The Big Picture Program started 20 years ago, it is a national program bigpicture.org
    • 90 students grade level 8th-12th. 15 kids per advisor- teaching real word learning through internships 
    • More than half of students don’t know what they want to do next
    • Interest inventory- visiting different places/jobs/parks, “leaving to learn”
    • Most high schools will have some type of internship program/connection to the trades. Email the guidance office, go into school and speak to the students (zoom call too). Explain what a day-to-day looks like at your business. 
    • Shadowing- 1 student for 1 day 
    • Internship for Karen's school district- Tuesdays and Thursdays 9 am-1 pm, 6-8 week commitment
    • Soft skills - address an envelope, write a check, dress code, sign name, tell time on an analog clock, resume building 
    • Insurance policy for students to eliminate risk when they go to businesses

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

    ]]>    98493476-eda4-4864-91e0-59d7ff7aee33Tue, 01 Feb 2022 00:15:00 -040026:41falsefull715715I recently had the privilege to connect with Karen Monaco, a teacher for a local school district and advisor for the Big Picture Program during a local independent shop owner meeting. This national program puts students at the center of their own learning through “leave to learn” internships and shadowing at local businesses. If you’re not involved with education, this is your wake-up call to get started. All it takes is a phone call. My goal is that this episode shows you the way to engage our young people in our industry. remarkableresults.biz/e715    Rocket Fuel Chapters 4 - 7 Five Rules [E045] - Chris Cotton Weekly BlitzRocket Fuel Chapters 4 - 7 Five Rules [E045] - Chris Cotton Weekly BlitzRocket Fuel Chapters 4 - 7 Five Rules

    AutoLeap: https://bit.ly/3n5qW2M

    Rocket Fuel Assessment: https://bit.ly/32lNxRr

    Rocket Fuel University: https://bit.ly/3GSEt5w

    Free Copy of Ultimate Guide to Auto Repair Shop Marketing: https://bit.ly/3g9eHhV

    A collection of episodes on the Entrepreneur Operating System (EOS); the overall components of Rocket Fuel. From the Remarkable Results Radio Podcast. https://bit.ly/3ISwXbq

    CHAPTER 4: THE ACCOUNTABILITY CHART The Accountability Chart is a supercharged organizational chart that forces you to be intentionally proactive about your structure, rather than reactively adapting a structure to fit your current people.

    CHAPTER 5: THE 5 RULES You need absolute core alignment in your Visionary/Integrator relationship to harness the power of the unique combination.

    RULE #1: Stay on the Same Page. This is accomplished through the Same Page Meeting.


    RULE #2: No End Runs. It’s essential for the Visionary or the Integrator to not impede the effectiveness of the other.


    RULE #3: The Integrator is the Tie Breaker. The basic rule of thumb is that the Sales Leader owns decisions on Sales issues, the Operations Leader owns Operations issues, and so on.


    RULE #4: You Are an Employee When Working “in” the Business. If you are a Visionary or an Integrator and also an Owner, you must recognize that your role as an “Owner” is very different from your role as an “Employee.”


    RULE #5: Maintain Mutual Respect. As a dynamic Visionary/Integrator duo, you must truly respect each other.


    CHAPTER 6: FINDING EACH OTHER Choosing an Integrator entails hard work and takes time. Before you begin this important search process, you must make sure you are ready to commit.


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    Rocket Fuel Chapters 4 - 7 Five Rules

    AutoLeap: https://bit.ly/3n5qW2M

    Rocket Fuel Assessment: https://bit.ly/32lNxRr

    Rocket Fuel University: https://bit.ly/3GSEt5w

    Free Copy of Ultimate Guide to Auto Repair Shop Marketing: https://bit.ly/3g9eHhV

    A collection of episodes on the Entrepreneur Operating System (EOS); the overall components of Rocket Fuel. From the Remarkable Results Radio Podcast. https://bit.ly/3ISwXbq

    CHAPTER 4: THE ACCOUNTABILITY CHART The Accountability Chart is a supercharged organizational chart that forces you to be intentionally proactive about your structure, rather than reactively adapting a structure to fit your current people.

    CHAPTER 5: THE 5 RULES You need absolute core alignment in your Visionary/Integrator relationship to harness the power of the unique combination.

    RULE #1: Stay on the Same Page. This is accomplished through the Same Page Meeting.


    RULE #2: No End Runs. It’s essential for the Visionary or the Integrator to not impede the effectiveness of the other.


    RULE #3: The Integrator is the Tie Breaker. The basic rule of thumb is that the Sales Leader owns decisions on Sales issues, the Operations Leader owns Operations issues, and so on.


    RULE #4: You Are an Employee When Working “in” the Business. If you are a Visionary or an Integrator and also an Owner, you must recognize that your role as an “Owner” is very different from your role as an “Employee.”


    RULE #5: Maintain Mutual Respect. As a dynamic Visionary/Integrator duo, you must truly respect each other.


    CHAPTER 6: FINDING EACH OTHER Choosing an Integrator entails hard work and takes time. Before you begin this important search process, you must make sure you are ready to commit.


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    9a576942-eda5-4419-9439-4dba15568eaaMon, 31 Jan 2022 00:15:00 -040012:11falsebonus    Remodeled Legacy Texaco Station [AW 090]Remodeled Legacy Texaco StationYouTube Dustin Brown, Brown Auto Experts, 3 Locations in New Mexico, Albuquerque, Village of Los Ranchos and Rio Rancho. Listen to Dustin's other episodes HERE

    Key Talking Points

    • Former Texaco Station built in the late 1940’s
    • Father bought the business from his uncle in 1986, Dustin and his brother Nolan bought the business in 2018
    • Located on Route 66
    • Looking to add on 2 more locations
    • Remodel process- is this the look we want to have for all the future locations?
    • Logo change- color scheme and updated
    • Modernize facilities- warm atmosphere, modern equipment, paint refresh 
    • Who is the competition? Dealerships and large chains. What do they look like?
    • Attract higher-end clientele- curb appeal 
    • Changing trends
    • Price is not your #1 sales objective

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    YouTube Dustin Brown, Brown Auto Experts, 3 Locations in New Mexico, Albuquerque, Village of Los Ranchos and Rio Rancho. Listen to Dustin's other episodes HERE

    Key Talking Points

    • Former Texaco Station built in the late 1940’s
    • Father bought the business from his uncle in 1986, Dustin and his brother Nolan bought the business in 2018
    • Located on Route 66
    • Looking to add on 2 more locations
    • Remodel process- is this the look we want to have for all the future locations?
    • Logo change- color scheme and updated
    • Modernize facilities- warm atmosphere, modern equipment, paint refresh 
    • Who is the competition? Dealerships and large chains. What do they look like?
    • Attract higher-end clientele- curb appeal 
    • Changing trends
    • Price is not your #1 sales objective

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

     

    ]]>    348c703c-029e-4b28-9816-314ec4b182c9Sat, 29 Jan 2022 00:15:00 -040021:07falsefull9090Guest host and shop tour with Dustin Brown, Brown's Automotive Experts, 3 locations, Albuquerque, NM. Find out how Dustin remodeled and modernized a former Texaco Station. remarkableresults.biz/aw090    1 Out of 4 Employees Are Considering Quitting, What Are You Doing About It? – Dave Luehr [RR 714]1 Out of 4 Employees Are Considering Quitting, What Are You Doing About It? [RR 714]Did you know over 4.5 million people quit their jobs in November 2021? There isn't a shortage of workers, there is a shortage of great places to work. How does your business rank? Are you measuring your employee's performance and sharing it with them? If you’ve kept the same business model throughout the decades, this is your sign to start elevating your business.

    Dave Luehr, Elite Body Shop Solutions and The Limitless Entrepreneur

    Key Talking Points

    • Increase in severity of repair jobs- technology is a factor, distracted driving, but lacking technicians to work in industry
    • 4.5 million people quit their jobs in Nov 2021, 1 out of 4 employees are considering leaving you right now. There is a shortage of great places to work, not a shortage of talent.
    • The three critical steps to solving a business’s “talent shortage”
    • Build the Best – how to create a “magnetic”  business model that draws the best workers to it. Rate yourself 1-5 on your ability to provide meaningful work for your employees- having a noble cause, relevance, be acknowledged, 1 on 1 meeting. Are you measuring your employee's performance and do they know how they are performing relative to the company’s expectations? Do they feel like they’re a part of a team? Do you have goal guidance for your employees?
    • Find the Best – strategies to find and draw the people who will be the best fit for your company.
    • Keep the Best – strategies to keep a high-performing team engaged and feeling at home in their jobs.
    • Insurance companies are going to be identifying totaled cars quicker prior to towing and repairing
    • Levels of trust- trust with customers (providing confidence, integrity, delivering vehicle when promised), trust with employees (getting to know them as individuals, psychological safety- say what’s on your mind in a trusting environment)
    • Personality assessment to see if someone is coachable- DISC, measures values and motivators, how do they see themselves in the world? Are they looking for a quick fix?
    • Stay up to date with new training programs to help shops solve talent shortages HERE

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    Did you know over 4.5 million people quit their jobs in November 2021? There isn't a shortage of workers, there is a shortage of great places to work. How does your business rank? Are you measuring your employee's performance and sharing it with them? If you’ve kept the same business model throughout the decades, this is your sign to start elevating your business.

    Dave Luehr, Elite Body Shop Solutions and The Limitless Entrepreneur

    Key Talking Points

    • Increase in severity of repair jobs- technology is a factor, distracted driving, but lacking technicians to work in industry
    • 4.5 million people quit their jobs in Nov 2021, 1 out of 4 employees are considering leaving you right now. There is a shortage of great places to work, not a shortage of talent.
    • The three critical steps to solving a business’s “talent shortage”
    • Build the Best – how to create a “magnetic”  business model that draws the best workers to it. Rate yourself 1-5 on your ability to provide meaningful work for your employees- having a noble cause, relevance, be acknowledged, 1 on 1 meeting. Are you measuring your employee's performance and do they know how they are performing relative to the company’s expectations? Do they feel like they’re a part of a team? Do you have goal guidance for your employees?
    • Find the Best – strategies to find and draw the people who will be the best fit for your company.
    • Keep the Best – strategies to keep a high-performing team engaged and feeling at home in their jobs.
    • Insurance companies are going to be identifying totaled cars quicker prior to towing and repairing
    • Levels of trust- trust with customers (providing confidence, integrity, delivering vehicle when promised), trust with employees (getting to know them as individuals, psychological safety- say what’s on your mind in a trusting environment)
    • Personality assessment to see if someone is coachable- DISC, measures values and motivators, how do they see themselves in the world? Are they looking for a quick fix?
    • Stay up to date with new training programs to help shops solve talent shortages HERE

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    More Time. More Profit. Transform your shop at getshopware.com/carm

    ]]>    ea9c635b-565a-43cd-b3b9-3db8bc5d1abbFri, 28 Jan 2022 00:15:00 -040043:08falsefull714714Did you know over 4.5 million people quit their jobs in November 2021? There isn't a shortage of workers, there is a shortage of great places to work. How does your business rank? Are you measuring your employee's performance and sharing it with them? If you’ve kept the same business model throughout the decades, this is your sign to start elevating your business. remarkableresults.biz/e714    Workplace Motivation [THA 260]Workplace MotivationIt’s easy to discuss culture and workplace motivation, everyone understands people want to work in a positive environment. But did you ever stop to think about what truly motivates people? Guess what, it is unique to each person. Do you understand the tangible goals for each individual in your business based on what motivates them personally? Spoiler alert, money isn’t the main motivator for people.

    Watch Episode on YouTube

    Brian Bates, Eagle Automotive, Based in Littleton, CO, MSO 4 shops

    Michael Smith, Managing Partner, Herzberg Smith and Co

    Casey McGowan, Casey’s Independent, Vancouver, WA

    Key Talking Points

    • Not just about the pay- ask during the interview, what is your end goal? What is their vision? Is it aligned with your vision?
    • Setting achievable goals & staying focused on the results- baby step goals, don’t dangle a carrot and keep moving it
    • People leave jobs because of the environment
    • Hungry, humble, and smart- hunger is either innate or note
    • Career pathing with people on your team is highly motivational and a good way for them to stay centered
    • Humans are only truly motivated intrinsically (from within). Motivation- defined as the internal energy to make a change or achieve a goal, it does not come from external factors, influences or forces. What are the needs of the individual? And what motivates them?
    • 3 stages everyone innately yearns for physical needs, psychological (belonging to the group, team environment, self-esteem), self-fulfillment (finding meaning in what you do). Salary only covers physical needs.
    • These truths begin to reveal the reasons why incentive pay plans, performance bonuses, perks, increased status, etc. are only marginally-effective human influencers. Bonus programs don’t change behaviors. 
    • Apprentice, journeyman, master- each needs different goals
    • Discovering motivation- “How are you? How are we? How am I?”
    • “The Power of the Other” 4 corners of communication- disconnected, false sense, toxic level, celebrate victories/challenge you/console/ask how they can help.

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    It’s easy to discuss culture and workplace motivation, everyone understands people want to work in a positive environment. But did you ever stop to think about what truly motivates people? Guess what, it is unique to each person. Do you understand the tangible goals for each individual in your business based on what motivates them personally? Spoiler alert, money isn’t the main motivator for people.

    Watch Episode on YouTube

    Brian Bates, Eagle Automotive, Based in Littleton, CO, MSO 4 shops

    Michael Smith, Managing Partner, Herzberg Smith and Co

    Casey McGowan, Casey’s Independent, Vancouver, WA

    Key Talking Points

    • Not just about the pay- ask during the interview, what is your end goal? What is their vision? Is it aligned with your vision?
    • Setting achievable goals & staying focused on the results- baby step goals, don’t dangle a carrot and keep moving it
    • People leave jobs because of the environment
    • Hungry, humble, and smart- hunger is either innate or note
    • Career pathing with people on your team is highly motivational and a good way for them to stay centered
    • Humans are only truly motivated intrinsically (from within). Motivation- defined as the internal energy to make a change or achieve a goal, it does not come from external factors, influences or forces. What are the needs of the individual? And what motivates them?
    • 3 stages everyone innately yearns for physical needs, psychological (belonging to the group, team environment, self-esteem), self-fulfillment (finding meaning in what you do). Salary only covers physical needs.
    • These truths begin to reveal the reasons why incentive pay plans, performance bonuses, perks, increased status, etc. are only marginally-effective human influencers. Bonus programs don’t change behaviors. 
    • Apprentice, journeyman, master- each needs different goals
    • Discovering motivation- “How are you? How are we? How am I?”
    • “The Power of the Other” 4 corners of communication- disconnected, false sense, toxic level, celebrate victories/challenge you/console/ask how they can help.

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    More Time. More Profit. Shop-Ware Shop Management getshopware.com

    See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

     ]]>    a6846b4a-bd18-4ad1-a50b-d562fdd7eb32Thu, 27 Jan 2022 00:15:00 -040041:01falsefull260260It’s easy to discuss culture and workplace motivation, everyone understands people want to work in a positive environment. But did you ever stop to think about what truly motivates people? Guess what, it is unique to each person. Do you understand the tangible goals for each individual in your business based on what motivates them personally? Spoiler alert, money isn’t the main motivator for people. remarkableresults.biz/a260    Do We Do Enough Exit Interviews? [E015] - Automotive Field TheoryDo We Do Enough Exit Interviews? [E015] - Automotive Field Theory
  • Do we do enough exit interviews?
  • Why or why not?
  • What can we learn from them?
  • Put your ego away and realize this is a great moment to learn about you and your company
  • Take the employee that is leaving to lunch, even if it hurts, listen
  • Use exit interviews to improve your company and self

    • The show is sponsored by NAPA Auto Care napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>
  • Do we do enough exit interviews?
  • Why or why not?
  • What can we learn from them?
  • Put your ego away and realize this is a great moment to learn about you and your company
  • Take the employee that is leaving to lunch, even if it hurts, listen
  • Use exit interviews to improve your company and self

    • The show is sponsored by NAPA Auto Care napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    49d98d66-d25c-4eaa-8a05-e8f2ce4ac340Wed, 26 Jan 2022 00:15:00 -040019:19falsebonus    Handling A Toxic Employee with Dr. Dave Weiman [RR 713]Handling A Toxic Employee with Dr. Dave WeimanHow do we handle a toxic employee? How long have we noticed their behavior and never addressed it? Is it hard for owners to let someone go that they hired and thought would be a great fit for the team? Dr. Dave Weiman, psychologist, and owner of Weiman Consulting explain the behavioral background of a toxic employee. Every business owner needs to listen to this episode!

    Key Talking Points

    • Toxic employees- they know other people will pick up their slack and don’t care. It is almost impossible to change toxic behavior, but you can almost always change the production level on a positive team player employee. Toxic people have excuses for their behavior
    • Red flags during hiring- behavioral questions, not following instructions in process.  “Tell me about a recent success that you were directly involved in, what happened and why was it successful?” “Can you tell me about a recent professional disappoint and why it didn’t go well?” Do they only give themselves credit for success? Do they blame others for disappointment? 
    • You risk other employees leaving because you as an owner, are tolerating toxic behavior
    • 20% at top of business- follow all the rules, self-motivated. 20% at the bottom- unhappy wherever they are, complain, “problem children,” 60% in middle that can be drawn up or down
    • What are people doing outside of work? What do they value?
    • “How do you pick the guys that go on Seal Team Six? Because they’re the best of the best of the best.” Graph: On one side (y-axis) is performance. On the other side (x-axis) is trust. A high performance & low trust person is a toxic leader and a toxic team member.
    • Coachability- take in feedback and change, are they giving excuses? Are they missing the impact of the behavior? Do they not think they’re the problem? 
    • Are they motivated to change? Be clear about your values, what are the other employees doing to demonstrate those values?
    • It can be hard to let someone go- you picked that person and hired him/her
    • Address issues/concerns immediately- learn why it happened, what can WE do to improve this?

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. He is also an adjunct Assistant Professor at Widener University’s Institute for Graduate Clinical Psychology, and he is a Certified Performance Coach through Johnson & Johnson’s Human Performance Institute. Dr. Weiman has been quoted in BusinessWeek, the Los Angeles Times, Men’s Health, Entrepreneur, and many other publications. He has also been a guest on Fox News Philadelphia, Money Matters TV, and numerous podcasts, where he shares insights about the psychology of success, motivation, and more. You can check David’s other episodes HERE.

    Check out today's partner:

    As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

    ]]>    How do we handle a toxic employee? How long have we noticed their behavior and never addressed it? Is it hard for owners to let someone go that they hired and thought would be a great fit for the team? Dr. Dave Weiman, psychologist, and owner of Weiman Consulting explain the behavioral background of a toxic employee. Every business owner needs to listen to this episode!

    Key Talking Points

    • Toxic employees- they know other people will pick up their slack and don’t care. It is almost impossible to change toxic behavior, but you can almost always change the production level on a positive team player employee. Toxic people have excuses for their behavior
    • Red flags during hiring- behavioral questions, not following instructions in process.  “Tell me about a recent success that you were directly involved in, what happened and why was it successful?” “Can you tell me about a recent professional disappoint and why it didn’t go well?” Do they only give themselves credit for success? Do they blame others for disappointment? 
    • You risk other employees leaving because you as an owner, are tolerating toxic behavior
    • 20% at top of business- follow all the rules, self-motivated. 20% at the bottom- unhappy wherever they are, complain, “problem children,” 60% in middle that can be drawn up or down
    • What are people doing outside of work? What do they value?
    • “How do you pick the guys that go on Seal Team Six? Because they’re the best of the best of the best.” Graph: On one side (y-axis) is performance. On the other side (x-axis) is trust. A high performance & low trust person is a toxic leader and a toxic team member.
    • Coachability- take in feedback and change, are they giving excuses? Are they missing the impact of the behavior? Do they not think they’re the problem? 
    • Are they motivated to change? Be clear about your values, what are the other employees doing to demonstrate those values?
    • It can be hard to let someone go- you picked that person and hired him/her
    • Address issues/concerns immediately- learn why it happened, what can WE do to improve this?

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. He is also an adjunct Assistant Professor at Widener University’s Institute for Graduate Clinical Psychology, and he is a Certified Performance Coach through Johnson & Johnson’s Human Performance Institute. Dr. Weiman has been quoted in BusinessWeek, the Los Angeles Times, Men’s Health, Entrepreneur, and many other publications. He has also been a guest on Fox News Philadelphia, Money Matters TV, and numerous podcasts, where he shares insights about the psychology of success, motivation, and more. You can check David’s other episodes HERE.

    Check out today's partner:

    As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

    ]]>    6404f968-491e-4392-b05c-f86286c1ffb1Tue, 25 Jan 2022 00:15:00 -040038:20falsefull713713How do we handle a toxic employee? How long have we noticed their behavior and never addressed it? Is it hard for owners to let someone go that they hired and thought would be a great fit for the team? Dr. Dave Weiman, psychologist, and owner of Weiman Consulting explain the behavioral background of a toxic employee. Every business owner needs to listen to this episode! remarkableresults.biz/e713    Repairing Your Repair Shop - Phase 2 [E044] - Chris Cotton Weekly BlitzRepairing Your Repair Shop - Phase 2 [E044] - Chris Cotton Weekly BlitzAs you get into today’s episode, Phase 2- Repairing YOUR Auto Repair Shop, you may know someone in your network who can benefit from what I’m talking about today, please take time to share personally or through your social network.”

    AutoLeap Link: https://bit.ly/3n5qW2M

    1. Growth Mode–Productivity tracking, What’s your shop capable of doing?

    2. Employee Handbook–a mechanism to enforce the rules overall


    3. Employee Job Descriptions–Accountability


    4. Employee Pay Plans


    5. Marketing and car count, Determine if you need more cars to reach our shop's capability or just do a better job with what we already do.


    6. Auto Shop Profits and Cash Flow, Controlling your money, Identifying the percentages for your business, setting up bank accounts, making an allocation chart, making sure the accountant is on board-if not time to find another one. Start making allocations–slow and steady wins the race.


    7. Identify Key Employees, some can only get you so far, realize who those are and replace them if necessary. Keep the great ones!


    8. Training for Everyone! It’s your job as an owner to elevate the abilities of everyone in the business. Don’t be afraid of training them and having them go somewhere else…..You can’t live/run a shop in fear


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    As you get into today’s episode, Phase 2- Repairing YOUR Auto Repair Shop, you may know someone in your network who can benefit from what I’m talking about today, please take time to share personally or through your social network.”

    AutoLeap Link: https://bit.ly/3n5qW2M

    1. Growth Mode–Productivity tracking, What’s your shop capable of doing?

    2. Employee Handbook–a mechanism to enforce the rules overall


    3. Employee Job Descriptions–Accountability


    4. Employee Pay Plans


    5. Marketing and car count, Determine if you need more cars to reach our shop's capability or just do a better job with what we already do.


    6. Auto Shop Profits and Cash Flow, Controlling your money, Identifying the percentages for your business, setting up bank accounts, making an allocation chart, making sure the accountant is on board-if not time to find another one. Start making allocations–slow and steady wins the race.


    7. Identify Key Employees, some can only get you so far, realize who those are and replace them if necessary. Keep the great ones!


    8. Training for Everyone! It’s your job as an owner to elevate the abilities of everyone in the business. Don’t be afraid of training them and having them go somewhere else…..You can’t live/run a shop in fear


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    ae49dabb-62d8-4acc-9876-2584a11e5d6bMon, 24 Jan 2022 00:15:00 -040015:56falsebonus    Tom’s Trends – Technicians [CC 103]Tom's Trends - TechniciansKey Talking Points

    • Trend # 1 - Almost no new techs coming in! Most workplaces have improved significantly over the last 50 years while the bays in many repair shops are nearly unchanged. The primary source of techs is gone – gas stations. Interest in cars down, largely due to the deterioration of the family, kids not working on cars with Dad. 96% of children in a two-parent household in 1960. 68% of children in a two-parent household in 2014. HOAs, zoning does not allow car repair.
    • Trend # 2 - Almost no techs leaving, either! Larger need. Better pay. Better health. Better workplace conditions
    • That tech you need may be just a few feet away. How can shops extend the retirement age Fewer hours, flexible schedules "What could we do here at the shop that would make you consider a later retirement? Anything at all!" Today, there is no need for detailed long-range planning more than two or three years out because things are changing so rapidly.

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.

    ]]>    Key Talking Points

    • Trend # 1 - Almost no new techs coming in! Most workplaces have improved significantly over the last 50 years while the bays in many repair shops are nearly unchanged. The primary source of techs is gone – gas stations. Interest in cars down, largely due to the deterioration of the family, kids not working on cars with Dad. 96% of children in a two-parent household in 1960. 68% of children in a two-parent household in 2014. HOAs, zoning does not allow car repair.
    • Trend # 2 - Almost no techs leaving, either! Larger need. Better pay. Better health. Better workplace conditions
    • That tech you need may be just a few feet away. How can shops extend the retirement age Fewer hours, flexible schedules "What could we do here at the shop that would make you consider a later retirement? Anything at all!" Today, there is no need for detailed long-range planning more than two or three years out because things are changing so rapidly.

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.

    ]]>    c7b978b2-5537-459f-96ce-16a48019d043Mon, 24 Jan 2022 00:15:00 -040023:06falsefull103103Welcome to another CarmCast featuring Tom Ham from the Automotive Management Network. To watch the video version of this episode head to my carm capriotto youtube channel. Tom brings some interesting trends he’s collected from surveying aftermarket professionals. We’re jawing about stats on the technician shortage and that your next tech may be closer than you think. You might be surprised by the survey results and these trends. Let’s dive in. remarkableresults.biz/cc103    Lean Six Sigma and Shop Tour with Karim Morsli [AW 089]Lean Six Sigma and Shop Tour with Karim MorsliKey Talking Points

    • Lean Six Sigma- two philosophies together. “Sigma” is a statistical word to measure variation. 2,000 cars per year= accept less than 1 comeback over 10 year period. Reducing variation- getting an oil change done, all experience is the same and the process is the same while encompassing the best practices. Comebacks because certain technicians work differently under one umbrella. Eliminating having certain techs working on certain jobs. 
    • Having the right environment for lean production- minimize the inefficiency in a production environment. Eliminating wasting time.

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Karim Morsli owner of Winkler Automotive in Gaithersburg, MD, is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership. He is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes HERE.  

    ]]>    Key Talking Points

    • Lean Six Sigma- two philosophies together. “Sigma” is a statistical word to measure variation. 2,000 cars per year= accept less than 1 comeback over 10 year period. Reducing variation- getting an oil change done, all experience is the same and the process is the same while encompassing the best practices. Comebacks because certain technicians work differently under one umbrella. Eliminating having certain techs working on certain jobs. 
    • Having the right environment for lean production- minimize the inefficiency in a production environment. Eliminating wasting time.

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Karim Morsli owner of Winkler Automotive in Gaithersburg, MD, is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership. He is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes HERE.  

    ]]>    fdd33804-eb41-48a3-9fad-1a57845020e1Sat, 22 Jan 2022 00:15:00 -040025:08falsefull8989Guest host and shop tour with Karim Morsli, Winkler Automotive Service Center, Gaithersburg, MD. Karim explains 'Lean Six Sigma' and creating the right environment for lean production. Stop wasting time and start being efficient. remarkableresults.biz/aw089    What Is The Best Thing You Can Do As An Owner? Leave! [RR 712]What Is The Best Thing You Can Do As An Owner? Leave!Key Talking Points

    • The best thing you can do as an owner is leaving
    • Edgar (26 years old) joined a coaching group- going to the next level, providing solutions and networking. Started as a technician, dove into training, and had the goal to be the shop foreman. If you don’t have a plan of action to achieve the goal it will continue to just be a goal without reaching it. 
    • Structure- store director- oversee the entire shop, lead service advisor, production director- shop workflow, and shop foreman.
    • Moving from in training to store director- 
    • Interviewing Edgar- he was moving from corporate to independent, John saw desire and passion. 
    • Leaders continuing their own training and education- leaders are readers. You can’t expect your employees to pursue training for themselves if you don’t do the same. 
    • Disagreements need to be honest and transparent- blind spots happen 
    • Opening the second location- brand recognition from store 1, involved in community events and chamber meetings, placed new business where existing customers were living. Challenges- not knowing what you don’t know even with a successful first shop. Documented the challenges for store 2 to remember for store 3. 
    • Brainstorming for the future- the next ‘big thing’ is making what you have work better and more efficient. Training center facility for other shops in the area. 

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    John Long started to gain more interest in vehicles and just after his 21stbirthday he accepted a position working at National Tire & Battery as a service advisor. He knew nothing about tires or vehicle systems and how they worked, but he learned as much as he could. In 2005, John and his wife decided it was time for a move. He arrived in San Antonio late on a Friday night after driving 24 hours straight and interviewed with Mark Roberts on Saturday morning. Mark hired John, and for the next several years he helped grow the new mechanical repair shop business. Listen to John’s previous episodes HERE.

    Mark Roberts is the owner of Schertz Auto Service,  Mark also serves on the Board at Shertz Community Bank, is a Board of Director of Guadalupe Valley Electric Cooperative, Guadalupe Valley Home Services Corporation, and the Guadalupe Valley Economic Development Corporation. Listen to Mark’s previous episodes HERE.

    Edgar Reyes, Service Director, Schertz Auto Service, Schertz, TX.  Listen to Edgar’s previous Episodes HERE

    ]]>    Key Talking Points

    • The best thing you can do as an owner is leaving
    • Edgar (26 years old) joined a coaching group- going to the next level, providing solutions and networking. Started as a technician, dove into training, and had the goal to be the shop foreman. If you don’t have a plan of action to achieve the goal it will continue to just be a goal without reaching it. 
    • Structure- store director- oversee the entire shop, lead service advisor, production director- shop workflow, and shop foreman.
    • Moving from in training to store director- 
    • Interviewing Edgar- he was moving from corporate to independent, John saw desire and passion. 
    • Leaders continuing their own training and education- leaders are readers. You can’t expect your employees to pursue training for themselves if you don’t do the same. 
    • Disagreements need to be honest and transparent- blind spots happen 
    • Opening the second location- brand recognition from store 1, involved in community events and chamber meetings, placed new business where existing customers were living. Challenges- not knowing what you don’t know even with a successful first shop. Documented the challenges for store 2 to remember for store 3. 
    • Brainstorming for the future- the next ‘big thing’ is making what you have work better and more efficient. Training center facility for other shops in the area. 

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    John Long started to gain more interest in vehicles and just after his 21stbirthday he accepted a position working at National Tire & Battery as a service advisor. He knew nothing about tires or vehicle systems and how they worked, but he learned as much as he could. In 2005, John and his wife decided it was time for a move. He arrived in San Antonio late on a Friday night after driving 24 hours straight and interviewed with Mark Roberts on Saturday morning. Mark hired John, and for the next several years he helped grow the new mechanical repair shop business. Listen to John’s previous episodes HERE.

    Mark Roberts is the owner of Schertz Auto Service,  Mark also serves on the Board at Shertz Community Bank, is a Board of Director of Guadalupe Valley Electric Cooperative, Guadalupe Valley Home Services Corporation, and the Guadalupe Valley Economic Development Corporation. Listen to Mark’s previous episodes HERE.

    Edgar Reyes, Service Director, Schertz Auto Service, Schertz, TX.  Listen to Edgar’s previous Episodes HERE

    ]]>    ae13cc24-31b6-47ec-b690-ca88074cb91aFri, 21 Jan 2022 00:15:00 -040035:15falsefull712712Another episode recorded at AAPEX 2021. In this episode, you’ll hear from three different perspectives, a hands-off visionary owner, his partner and director of operations, and a 26 year old service director that started as a technician. Find out how these three successful businessmen work cohesively together while continuing to look toward the future. You’ll be inspired. remarkableresults.biz/e712    Father Daughter Teams [THA 259]Father Daughter TeamsKey Talking Points

    • Thoughts that daughters bring to the table- being an employee, not a ‘favorite,’ earn respect from peers (testing period), don’t be reactionary
    • Learning to keep the status quo of the business and community while continuing to make improvements and grow
    • Pop By Marketing- popcorn and coupon to local businesses
    • Role definition prior to transition
    • Transitional period and length- be prepared
    • Encouraging respect
    • Making the business your own- bringing a different perspective
    • Transitioning daughter to be the face of the business- 60% of repairs are purchased by females
    • Fluid trust- with customers and between father/daughter team, trusting employees to decide
    • Be open to asking questions and have thick skin
    • Lauren attended peer group meeting with her father which opened her perspective and realized she wanted to join the industry
    • Be a learner. Everything is figure-out-able!

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

    The Panel

    Ashlan Kaplan, General Manager, Cannon Auto Repair, Cannon Falls, MN. Ashlan is Rich's daughter and has been around the shop since she was a kid. She enjoys continuing to learn all about the automotive business and looks forward to helping it grow and serve our local community for years to come! Outside of work she enjoys spending time with her husband, two kids: Lincoln and Sophie and two fur babies Simba and Nala. Listen to Ashlan's previous episodes HERE

    Rich Udenberg, Owner, Cannon Auto Repair, Cannon Falls, MN.  Rich Udenberg brings 45 years of experience to the trade and our service personnel has over 45 years of experience in the industry.

    Lauren Anderson, Executive Assistant, Victory Auto Service, 9 Locations, MN. Listen to Lauren's previous episodes HERE

    Jeff Matt, Owner, Victory Auto Service, 9 Locations, MN. Jeff founded Victory Auto Service & Glass with a commitment to providing exceptional service to those in need of automotive repair and maintenance. Growing up in Minnesota, Jeff worked as an automotive technician before opening Victory Auto Service & Glass. Jeff had always dreamed of opening a shop where the customer always felt cared for, never felt taken advantage of, and always received the highest quality service at the best price. Victory Auto Service & Glass first opened our doors in 1997 with a small, one-bay shop in Spring Lake Park. We have been growing ever since, thanks to our loyal and supportive customers like you. Listen to Jeff's previous episodes HERE  ]]>    Key Talking Points

    • Thoughts that daughters bring to the table- being an employee, not a ‘favorite,’ earn respect from peers (testing period), don’t be reactionary
    • Learning to keep the status quo of the business and community while continuing to make improvements and grow
    • Pop By Marketing- popcorn and coupon to local businesses
    • Role definition prior to transition
    • Transitional period and length- be prepared
    • Encouraging respect
    • Making the business your own- bringing a different perspective
    • Transitioning daughter to be the face of the business- 60% of repairs are purchased by females
    • Fluid trust- with customers and between father/daughter team, trusting employees to decide
    • Be open to asking questions and have thick skin
    • Lauren attended peer group meeting with her father which opened her perspective and realized she wanted to join the industry
    • Be a learner. Everything is figure-out-able!

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

    The Panel

    Ashlan Kaplan, General Manager, Cannon Auto Repair, Cannon Falls, MN. Ashlan is Rich's daughter and has been around the shop since she was a kid. She enjoys continuing to learn all about the automotive business and looks forward to helping it grow and serve our local community for years to come! Outside of work she enjoys spending time with her husband, two kids: Lincoln and Sophie and two fur babies Simba and Nala. Listen to Ashlan's previous episodes HERE

    Rich Udenberg, Owner, Cannon Auto Repair, Cannon Falls, MN.  Rich Udenberg brings 45 years of experience to the trade and our service personnel has over 45 years of experience in the industry.

    Lauren Anderson, Executive Assistant, Victory Auto Service, 9 Locations, MN. Listen to Lauren's previous episodes HERE

    Jeff Matt, Owner, Victory Auto Service, 9 Locations, MN. Jeff founded Victory Auto Service & Glass with a commitment to providing exceptional service to those in need of automotive repair and maintenance. Growing up in Minnesota, Jeff worked as an automotive technician before opening Victory Auto Service & Glass. Jeff had always dreamed of opening a shop where the customer always felt cared for, never felt taken advantage of, and always received the highest quality service at the best price. Victory Auto Service & Glass first opened our doors in 1997 with a small, one-bay shop in Spring Lake Park. We have been growing ever since, thanks to our loyal and supportive customers like you. Listen to Jeff's previous episodes HERE  ]]>    a37b30af-1f48-408a-a67c-2dcd29bef028Thu, 20 Jan 2022 00:15:00 -040040:12falsefull259259If you’re lucky enough to work with family, you know how special it is to have their support and passion. But inserting a family member into a business takes work to maintain a healthy culture. In this episode, you’ll hear from the perspective of two father-daughter teams and how they successfully made the transition. remarkableresults.biz/a259    What Drives You to Be the Best You Can Be - With Justin Morgan [E014] - Automotive Field TheoryWhat Drives You to Be the Best You Can Be - With Justin Morgan [E014] - Automotive Field TheoryWhat Drives You to Be the Best You Can Be - With Justin Morgan

    Justin Morgan

    LMV Bavarian Technical Support and Trainer, ASE-Wave Technical Ambassador, ASE Master, L1, CMAT

    • Technicians portrayed in movies
    • Matt has had a rash of trouble vehicles lately
    • Working on a Dodge transmission issue
    • He always worried that he is going to get a car that is going to kick his butt
    • Asking for help inside your network. It’s OK.
    • When you ask for help be sure you’ve done your due diligence
    • Matt hates being wrong. But he doesn’t have to be right.
    • There is inner turmoil when you can’t figure out a problem. You’ll stay late and let it consume you until you figure it out.

    The show is sponsored by NAPA Auto Care napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE

    ]]>    What Drives You to Be the Best You Can Be - With Justin Morgan

    Justin Morgan

    LMV Bavarian Technical Support and Trainer, ASE-Wave Technical Ambassador, ASE Master, L1, CMAT

    • Technicians portrayed in movies
    • Matt has had a rash of trouble vehicles lately
    • Working on a Dodge transmission issue
    • He always worried that he is going to get a car that is going to kick his butt
    • Asking for help inside your network. It’s OK.
    • When you ask for help be sure you’ve done your due diligence
    • Matt hates being wrong. But he doesn’t have to be right.
    • There is inner turmoil when you can’t figure out a problem. You’ll stay late and let it consume you until you figure it out.

    The show is sponsored by NAPA Auto Care napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE

    ]]>    b510832e-0bbc-4f99-a47f-db58333f40d4Wed, 19 Jan 2022 00:15:00 -040001:18:56falsebonus    Start Monday Positive and Celebrate Friday [RR 711]Start Monday Positive and Celebrate FridayKey Talking Points

    • The top technician in the shop had a motorcycle accident- probably won’t be able to turn a wrench again due to injuries but his career won’t end in the industry. 
    • UPDATE: Gofundme campaign has ended and raised $4,415 for Jimmy Gerontzos- he has returned to a full-time position with Andy's business
    • Foreman position- increased productivity 
    • Pricing correctly- if you’re not increasing your pricing you are in danger to stay in business. 
    • Labor rate- set on what you need to charge to pay employees accordingly. 
    • Margin- set margin target and hold it
    • Building your ultimate team- mission statement “price our services so we can make a profit and our people can work at a sustainable business”
    • Tesla needs the aftermarket to service vehicles- cars are aging out and need repairs and parts
    • Changing environment- you must have an enjoyable and compelling place to work for, start Monday positive, and celebrate Friday 
    • Gravity- younger people raised in a zero gravity environment due to parents. Everyone received trophies. You must introduce gravity a little at a time.

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover. Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Andy Bizub, Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Listen to Andy’s previous episodes HERE.

    ]]>    Key Talking Points

    • The top technician in the shop had a motorcycle accident- probably won’t be able to turn a wrench again due to injuries but his career won’t end in the industry. 
    • UPDATE: Gofundme campaign has ended and raised $4,415 for Jimmy Gerontzos- he has returned to a full-time position with Andy's business
    • Foreman position- increased productivity 
    • Pricing correctly- if you’re not increasing your pricing you are in danger to stay in business. 
    • Labor rate- set on what you need to charge to pay employees accordingly. 
    • Margin- set margin target and hold it
    • Building your ultimate team- mission statement “price our services so we can make a profit and our people can work at a sustainable business”
    • Tesla needs the aftermarket to service vehicles- cars are aging out and need repairs and parts
    • Changing environment- you must have an enjoyable and compelling place to work for, start Monday positive, and celebrate Friday 
    • Gravity- younger people raised in a zero gravity environment due to parents. Everyone received trophies. You must introduce gravity a little at a time.

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover. Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

    Andy Bizub, Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Listen to Andy’s previous episodes HERE.

    ]]>    8d549d8f-79f6-42be-9247-f248776844e7Tue, 18 Jan 2022 00:15:00 -040030:02falsefull711711Start Monday Positive and Celebrate Friday [RR 711] Get an inside look at Andy Bizub’s team culture in his Chicago business, including an emotional story about an accident his top technician suffered and how everyone rallied around him. Andy is passionate about pricing and what it takes to run a successful business and paying his employees accordingly. We also had a refreshing talk about Zero Gravity. remarkableresults.biz/e711    Challenge - Give Great Phone [E043] - Chris Cotton Weekly BlitzChallenge - Give Great Phone [E043] - Chris Cotton Weekly BlitzDoes everyone remember the receptionist on ghostbusters?

    AutoLeap Link: https://bit.ly/3n5qW2M

    When I started thinking about this episode I went back to an old slide deck that I put together and I want to share some random bullet points from it:

    1. What I see most often in small businesses is that we rush to hire and then fail to follow up with employee training.

    2. We put new hires on the phone not knowing if they know how they talk to customers. Why aren’t we following up on what the new hires say to the customers?

    3. By not praising and rewarding them on what they did right we are teaching and training them poor customer service. Your employees don’t know what they don’t know!

    4. Locate and identify small problems before they become bad habits

    Identify training and operational weaknesses

    Identify opportunities to serve customers more effectively than the competition

    5. Link incentives to performance—don’t punish people for doing things wrong, you coach them through that part of things, reward them for doing right.

    Great ways to identify this is by Mystery Shopping and Auditing phone calls. https://bit.ly/3ze561S

    The only thing that separates your business from others is customer service, that type of service doesn’t happen by accident. Train yourself and your employees to excel and the results will amaze you!

    Steps for Giving Great Phone:

    1. When you hire, make role playing the phone part of your hiring process.


    2. On the employees first day give them the script for answering the phone and then have them practice it.


    3. Then only have them answer the phone for an amount of time and do nothing else! A lot of times we just put people in their seats and say here's the phone, the pos good luck and then we get upset because they don’t know how we want them to do it, because we never told them….


    4. Next we present them with the other scripts and practice, then start letting them work with customers in that way, all the while, recording, coaching, and rewarding them doing the right things.


    5. One last thing, when you go through the role play on how to greet a customer, have them pretend it’s their long lost buddy from high school, great big smile, the feeling should be how the hell you've been and I can’t believe I’m seeing you now…………Your job should be fun, make it fun for the customer and the employee and you will be blessed in so many ways you can’t even begin to imagine.

    Shout out to New Zealand!


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    Does everyone remember the receptionist on ghostbusters?

    AutoLeap Link: https://bit.ly/3n5qW2M

    When I started thinking about this episode I went back to an old slide deck that I put together and I want to share some random bullet points from it:

    1. What I see most often in small businesses is that we rush to hire and then fail to follow up with employee training.

    2. We put new hires on the phone not knowing if they know how they talk to customers. Why aren’t we following up on what the new hires say to the customers?

    3. By not praising and rewarding them on what they did right we are teaching and training them poor customer service. Your employees don’t know what they don’t know!

    4. Locate and identify small problems before they become bad habits

    Identify training and operational weaknesses

    Identify opportunities to serve customers more effectively than the competition

    5. Link incentives to performance—don’t punish people for doing things wrong, you coach them through that part of things, reward them for doing right.

    Great ways to identify this is by Mystery Shopping and Auditing phone calls. https://bit.ly/3ze561S

    The only thing that separates your business from others is customer service, that type of service doesn’t happen by accident. Train yourself and your employees to excel and the results will amaze you!

    Steps for Giving Great Phone:

    1. When you hire, make role playing the phone part of your hiring process.


    2. On the employees first day give them the script for answering the phone and then have them practice it.


    3. Then only have them answer the phone for an amount of time and do nothing else! A lot of times we just put people in their seats and say here's the phone, the pos good luck and then we get upset because they don’t know how we want them to do it, because we never told them….


    4. Next we present them with the other scripts and practice, then start letting them work with customers in that way, all the while, recording, coaching, and rewarding them doing the right things.


    5. One last thing, when you go through the role play on how to greet a customer, have them pretend it’s their long lost buddy from high school, great big smile, the feeling should be how the hell you've been and I can’t believe I’m seeing you now…………Your job should be fun, make it fun for the customer and the employee and you will be blessed in so many ways you can’t even begin to imagine.

    Shout out to New Zealand!


    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    940-400-1008

    Email Chris: chris@autofixsos.com

    ]]>    03b54a06-99de-46d5-9cce-117872e3b45eMon, 17 Jan 2022 00:15:00 -040018:54falsebonus    Satellite Location and Shop Tour with Tom Grady [AW 088]Satellite Location with Tom GradyKey Talking Points

    • Growth Option: Satellite Location
    • Wanted to grow, needed more production space, couldn’t expand. Options was buying second location or a satellite location
    • Found office space with industrial area ½ mile away- former call center but had 20 ft ceiling and old garage doors
    • Put his best technician to the satellite location
    • All customers go to the original location
    • Opportunity for more heavy line work, and alignment/tires and hiring
    • Culture of teamwork to shuttle back and forth 
    • Has office space now and leases other spaces- offsets mortgage 
    • Creative thinking as a solution 
    • Up 63% last year

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Tom Grady founded Redhawk Auto Service in 2005 with the goal of providing the Temecula Valley with high-quality automotive service that emphasizes excellence, value, and convenience. Tom Grady has over 35 years of automotive industry experience as a former executive with Ford Motor Company and Nissan. He was also an automotive dealer in Orange County and New York. Mr. Grady has an M.B.A. degree and a B.A. in Economics. The Grady’s also own full-service hand car washes and founded Redhawk Hand Car Wash in 2003. Mr. Grady has been actively involved in the community through the Rotary Club and as the past Chairman of the Lake Elsinore Chamber of Commerce. Listen to Tom's previous episode HERE  

    ]]>    Key Talking Points

    • Growth Option: Satellite Location
    • Wanted to grow, needed more production space, couldn’t expand. Options was buying second location or a satellite location
    • Found office space with industrial area ½ mile away- former call center but had 20 ft ceiling and old garage doors
    • Put his best technician to the satellite location
    • All customers go to the original location
    • Opportunity for more heavy line work, and alignment/tires and hiring
    • Culture of teamwork to shuttle back and forth 
    • Has office space now and leases other spaces- offsets mortgage 
    • Creative thinking as a solution 
    • Up 63% last year

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Tom Grady founded Redhawk Auto Service in 2005 with the goal of providing the Temecula Valley with high-quality automotive service that emphasizes excellence, value, and convenience. Tom Grady has over 35 years of automotive industry experience as a former executive with Ford Motor Company and Nissan. He was also an automotive dealer in Orange County and New York. Mr. Grady has an M.B.A. degree and a B.A. in Economics. The Grady’s also own full-service hand car washes and founded Redhawk Hand Car Wash in 2003. Mr. Grady has been actively involved in the community through the Rotary Club and as the past Chairman of the Lake Elsinore Chamber of Commerce. Listen to Tom's previous episode HERE  

    ]]>    2617f7b1-d8b3-40aa-bb5d-8dfdf2883704Sat, 15 Jan 2022 00:15:00 -040024:15falsefull8888Satellite Location and Shop Tour with Tom Grady [AW 088] Guest host and shop tour with Tom Grady, Redhawk Auto Service, Temecula, CA. Tom discusses his satellite location that is ½ mile away from his first location. Find out how he found it and why he decided to open a satellite location. remarkableresults.biz/aw088    Mobile Diagnostics and 3D Printing [RR 710]Mobile Diagnostics and 3D PrintingKey Talking Points

    • Mobile diagnostics- made personal flyers online, offered discounts in the beginning so the shop could see what he offered and view him as an asset. Word of mouth quickly picked up. 
    • Advice- having the proper “It” factor, basic fundamentals, you’re the expert and last resort for shops,
    • Investments- start small with what tools you already have and add on as you go.
    • Training- it is their future, training isn’t an “easy button.” Learn something new every day or else you are falling behind. 
    • ADAS- Brandon has secured a warehouse and will be investing in ADAS. 
    • Started experimenting making tools- interest grew and started using 3D printer, sells online 
    • Jarheaddiag.com

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    Brandon Dills, Owner, Jarhead Diagnostics. Jarhead Diagnostics is a veteran-owned and operated automotive diagnostic company. The owner Brandon has an extensive background in both aviation and automotive diagnostic repairs. They specialize in advanced diagnostic strategies, as well as manufacturing and selling top-quality diagnostic equipment.

    ]]>    Key Talking Points

    • Mobile diagnostics- made personal flyers online, offered discounts in the beginning so the shop could see what he offered and view him as an asset. Word of mouth quickly picked up. 
    • Advice- having the proper “It” factor, basic fundamentals, you’re the expert and last resort for shops,
    • Investments- start small with what tools you already have and add on as you go.
    • Training- it is their future, training isn’t an “easy button.” Learn something new every day or else you are falling behind. 
    • ADAS- Brandon has secured a warehouse and will be investing in ADAS. 
    • Started experimenting making tools- interest grew and started using 3D printer, sells online 
    • Jarheaddiag.com

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    Brandon Dills, Owner, Jarhead Diagnostics. Jarhead Diagnostics is a veteran-owned and operated automotive diagnostic company. The owner Brandon has an extensive background in both aviation and automotive diagnostic repairs. They specialize in advanced diagnostic strategies, as well as manufacturing and selling top-quality diagnostic equipment.

    ]]>    880fb608-1a9c-4dba-8c45-8e4ae090ffa1Fri, 14 Jan 2022 00:15:00 -040022:34falsefull710710Mobile Diagnostics and 3D Printing [RR 710] Mobile diagnostics is a growing segment of our industry. I sat with Brandon Dills at ASTE. We talked about his mobile diagnostic company, his investment, training, ADAS, and even using a 3D printer. Brandon also shares his plans for the future. remarkableresults.biz/e710    Preventing Employee Apathy [THA 258]Preventing Employee ApathyKey Talking Points

    • Team apathy- Is the owner being disengaged or having burnout?
    • Maya Angelou quote -  “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” If we don't care how the other person feels, we have failed.   
    • Showing you care with customers and employees
    • Leadership role- make the people your passion
    • Engagement survey- is there someone at work that encourages my development? Does my supervisor care about me as a person?
    • Think about the last time you had an engaged server at a restaurant- how did that make you feel?
    • What are your employee roadblocks? How can you remove that roadblock for them?
    • How are you doing? How are we doing? How is the company doing?
    • Performance management instead of reviews
    • High priority interrupts- addressing and correcting issues immediately
    • Hiring process-12 step process, 3-6 weeks, meetings, writing assignments, discussions. Are you passionate about customers? How have you wowed a customer? How did you make an upset customer, happy? DISC assessment.

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

    The Panel

    Jack Curran, G & C Tire and Auto Service, two locations, Chantilly and Manassas, VA. Listen to Jack's previous episode HERE

    Jim Hayes joined the United States Army after High School where he served with elements of the Intelligence and Special Forces communities. After completing his goals in the Army, he moved to the Monterey Peninsula, where he turned his focus toward becoming a golf professional. As a member of the PGA, Jim held the title of Manager of Instruction for the Pebble Beach Golf Academy, where he taught golf to individuals from around the world. True to form, after achieving what he set out to accomplish in the world of golf, Jim transitioned to the automotive industry, where he currently serves as General Manager of Pacific Motor Service. Listen to Jim's previous episodes HERE

     ]]>    Key Talking Points

    • Team apathy- Is the owner being disengaged or having burnout?
    • Maya Angelou quote -  “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” If we don't care how the other person feels, we have failed.   
    • Showing you care with customers and employees
    • Leadership role- make the people your passion
    • Engagement survey- is there someone at work that encourages my development? Does my supervisor care about me as a person?
    • Think about the last time you had an engaged server at a restaurant- how did that make you feel?
    • What are your employee roadblocks? How can you remove that roadblock for them?
    • How are you doing? How are we doing? How is the company doing?
    • Performance management instead of reviews
    • High priority interrupts- addressing and correcting issues immediately
    • Hiring process-12 step process, 3-6 weeks, meetings, writing assignments, discussions. Are you passionate about customers? How have you wowed a customer? How did you make an upset customer, happy? DISC assessment.

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

    The Panel

    Jack Curran, G & C Tire and Auto Service, two locations, Chantilly and Manassas, VA. Listen to Jack's previous episode HERE

    Jim Hayes joined the United States Army after High School where he served with elements of the Intelligence and Special Forces communities. After completing his goals in the Army, he moved to the Monterey Peninsula, where he turned his focus toward becoming a golf professional. As a member of the PGA, Jim held the title of Manager of Instruction for the Pebble Beach Golf Academy, where he taught golf to individuals from around the world. True to form, after achieving what he set out to accomplish in the world of golf, Jim transitioned to the automotive industry, where he currently serves as General Manager of Pacific Motor Service. Listen to Jim's previous episodes HERE

     ]]>    44d9eae9-6683-44dc-a909-648062e03b19Thu, 13 Jan 2022 00:15:00 -040034:19falsefull258258Preventing Employee Apathy [THA 258] How do you prevent apathy in your business? We know hiring is a crucial component in setting your culture the right way, but culture isn’t a set it and forget it concept. In this episode, learn some important tactics my panel uses in their businesses to keep a pulse on their people. remarkableresults.biz/a258    Scott Alton - From a Clients Point of View [E013] - Automotive Field TheoryScott Alton - From a Clients Point of View [E013] - Automotive Field TheoryScott Alton - From the Clients Point of View - Matt Fanslow Diagnosing the Aftermarket A to Z

    • Matt grade school friend who is also a customer of his
    • Matt has a photographic mind
    • Origins of life, music, and euchre (the card game)
    • Scott sees or perceives that the people working on his vehicle are competent
    • Dress says a lot about competence
    • Personal appearance, also
    • Formulate an opinion if you trust the shop
    • Overall look of operation, clean, organized
    • A professional look gives confidence to trust
    • Certification on the wall
    • Reviews on the wall
    • Read reviews
    • When meeting a client for the first time we ask for a certain level of trust
    • Consumer: How does it feel to find that shop you can trust?
    • I client knows someone at the shop they are more likely to trust
    • Used Car Salespeople are going to have all this spin that they're going to give to me. And so you know, a used car salesman, unfortunately, Is linked with your profession in a lot of ways.
    • The client must determine if the service advisor or technician is spinning large as a used car salesman would
    • When you go to the doctor, you can get a second or third opinion. That's a little harder when the thing you need to get you home is you know, possibly debilitated and not able to get you home if you broke down away from your regular shop.
    • Capabilities and equipment drive price of jobs no matter what size they are
    • Compensation plans, benefits, investment in training drive margins/price

    The show is sponsored by NAPA Auto Care napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Scott Alton - From the Clients Point of View - Matt Fanslow Diagnosing the Aftermarket A to Z

    • Matt grade school friend who is also a customer of his
    • Matt has a photographic mind
    • Origins of life, music, and euchre (the card game)
    • Scott sees or perceives that the people working on his vehicle are competent
    • Dress says a lot about competence
    • Personal appearance, also
    • Formulate an opinion if you trust the shop
    • Overall look of operation, clean, organized
    • A professional look gives confidence to trust
    • Certification on the wall
    • Reviews on the wall
    • Read reviews
    • When meeting a client for the first time we ask for a certain level of trust
    • Consumer: How does it feel to find that shop you can trust?
    • I client knows someone at the shop they are more likely to trust
    • Used Car Salespeople are going to have all this spin that they're going to give to me. And so you know, a used car salesman, unfortunately, Is linked with your profession in a lot of ways.
    • The client must determine if the service advisor or technician is spinning large as a used car salesman would
    • When you go to the doctor, you can get a second or third opinion. That's a little harder when the thing you need to get you home is you know, possibly debilitated and not able to get you home if you broke down away from your regular shop.
    • Capabilities and equipment drive price of jobs no matter what size they are
    • Compensation plans, benefits, investment in training drive margins/price

    The show is sponsored by NAPA Auto Care napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    62548347-4f37-46cc-a5d5-681f1cd98b8aWed, 12 Jan 2022 00:15:00 -040001:20:16falsebonus    Women of the Year Awards 2021 [RR 709]Women of the Year Awards 2021Auto Care Woman of Excellence

    This award is presented annually to a woman who is a Women in Auto Care member and who has provided recent outstanding contributions to the auto care industry while demonstrating role model behaviors, leadership and commitment to the advancement of women. She is considered a rising star in the industry.

    2021 Winner:   Anne Coffin, Director of Information Technology, Aftermarket Auto Parts Alliance, Inc

    Auto Care Woman of the Year

    This award is presented to a woman who is a leader, mentor, and role model  who has made significant and outstanding contributions to the auto care industry.

    2021 Winner:  Jilynna Greene, VP, Field HR Operations, AutoZone

    Female Shop Owner of the Year

    This award is presented annually to an outstanding female shop owner who demonstrates role model behaviors, leadership and commitment to the advancement of women.

    2021 Winner:  Tara Topel, Owner, Topel's Service Center, Inc

    (See below for bio's)

    Key Talking Points

    • Field operations- supply chain, talent acquisition 
    • Challenge- candidates have more options than ever with increased wages/flexibility. Environment and leadership creates an atmosphere that people want to stay in 
    • Coach/support person- it’s not an expense, its an investment for your business
    • Community- technical/high school 
    • CADIA- center for automotive diversity advancement, there are underrepresented communities with potential. Safe area to ask the tough questions. 
    • Every level and every role needs to have a professional designation
    • Girl Scouts- “Girl Event” 1,000 girl scouts with vendors and organizations
    • Be visible and loud in your community- think about ‘career day’ at school, how many women are involved? 
    • The target audience is men- improving the business collectively with women leaders 
    • Impostor syndrome- overcome it and have the confidence to have a seat at the leadership table. 
    • Mentorship- Have one and be one. 85% of most promotions and development is from mentorship. Women are often mentored the least. Mentor happens naturally every day. 
    • “Just be cute or be a leader?”
    • Female customers- over 50%, customers know their car better than anyone else, scheduling is key
    • Discrimination against women on the counter is still prevalent- continue to provide customer service. 
    • There is still a lot more work to be done by women in the industry

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Gold Certification recognizes top-tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders. Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com
    Auto Care Woman of Excellence

    This award is presented annually to a woman who is a Women in Auto Care member and who has provided recent outstanding contributions to the auto care industry while demonstrating role model behaviors, leadership and commitment to the advancement of women. She is considered a rising star in the industry.

    2021 Winner:   Anne Coffin, Director of Information Technology, Aftermarket Auto Parts Alliance, Inc

    Auto Care Woman of the Year

    This award is presented to a woman who is a leader, mentor, and role model  who has made significant and outstanding contributions to the auto care industry.

    2021 Winner:  Jilynna Greene, VP, Field HR Operations, AutoZone

    Female Shop Owner of the Year

    This award is presented annually to an outstanding female shop owner who demonstrates role model behaviors, leadership and commitment to the advancement of women.

    2021 Winner:  Tara Topel, Owner, Topel's Service Center, Inc

    (See below for bio's)

    Key Talking Points

    • Field operations- supply chain, talent acquisition 
    • Challenge- candidates have more options than ever with increased wages/flexibility. Environment and leadership creates an atmosphere that people want to stay in 
    • Coach/support person- it’s not an expense, its an investment for your business
    • Community- technical/high school 
    • CADIA- center for automotive diversity advancement, there are underrepresented communities with potential. Safe area to ask the tough questions. 
    • Every level and every role needs to have a professional designation
    • Girl Scouts- “Girl Event” 1,000 girl scouts with vendors and organizations
    • Be visible and loud in your community- think about ‘career day’ at school, how many women are involved? 
    • The target audience is men- improving the business collectively with women leaders 
    • Impostor syndrome- overcome it and have the confidence to have a seat at the leadership table. 
    • Mentorship- Have one and be one. 85% of most promotions and development is from mentorship. Women are often mentored the least. Mentor happens naturally every day. 
    • “Just be cute or be a leader?”
    • Female customers- over 50%, customers know their car better than anyone else, scheduling is key
    • Discrimination against women on the counter is still prevalent- continue to provide customer service. 
    • There is still a lot more work to be done by women in the industry

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Gold Certification recognizes top-tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders. Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com
    Anne Coffin, Director of Information Technology, Aftermarket Auto Parts Alliance, Inc. Anne is a 40 year Information Technology professional, with 35 years spent in the automotive industry.  She currently works for the Aftermarket Auto Parts Alliance since 2015, as director of information technology.  Her role at the Alliance has allowed her to work with the distribution center for the Alliance shareholders on software and technical needs, work with jobbers, stores and installers utilizing Alliance’s MyPlace for Parts tool, and work with Alliance headquarters to help provide best in class IT services for the shareholders.  She has been particularly focused on increasing business knowledge in the technology world. Anne has been actively involved with the Women in Auto Care since 2006, focusing on women in the industry, especially in the areas of scholarship and mentoring.  She was an inaugural member of the class of Women at the Wheel, sponsored by Aftermarket News in 2020.  She earned her Automotive Aftermarket Professional in 2020. She was formerly the CIO, Technology and Marketing for Beck/Arnley Worldparts, Inc. and VP of Technology for the Beck/Arnley division of  Uni-Select, Inc., as well as owning her own consulting business, with many large automotive and non-automotive clients.
    Jilynna Greene, VP, Field HR Operations, AutoZone. Greene has more than 20 years of experience in the human resources field. At AutoZone, she serves as the Vice President of Field HR Operations where she leads strategy and leadership development for  Store Operations, Supply Chain, and Talent Acquisition. She has an extensive background in Human Resources including VP of Human Resources and Community Relations with Caesars Entertainment Corporation, Head of HR for Outback and other HR Leadership positions with companies like Aramark, and YUM! Brands (KFC, Taco Bell and Pizza Hut). She has a Master of Science in Human Resources Management from Troy University and a Bachelor of Arts in Telecommunications Management from Ball State University. Greene is an award-winning leader, Human Resources Expert, and an Amazon Best Selling Author. She has received The Most Powerful and Influential Women of Louisiana Award, Workforce Magazine’s Game Changer Award, and most recently The Women of The Year in Auto Care Award. Jil is also a community servant leader who serves as Executive Sponsor for AZ WIN (AutoZone’s Women’s Network), 2nd Vice President of the Girl Scouts  (Heart of the South), Director of Programming for SHRM Memphis, Program Director for Jack and Jill Memphis, and a member of Links Inc. and Delta Sigma Theta Sorority Incorporated.
    Tara Topel, Owner, Topel's Service Center, Inc.

    ]]>7b325afc-6798-49b9-93b3-410afffd48caTue, 11 Jan 2022 00:15:00 -040040:40falsefull709709Women of the Year Awards 2021 [RR 709] I had the honor last year to sit down with the Women in AutoCare Women of the Year recipients at AAPEX 2021. The electric energy between these women is hard to miss. The push for more women in our industry is never over. We need to continue to support women in leadership roles, encourage the younger generation to join and get involved in mentorship. remarkableresults.biz/e709Rocket Fuel Chapters 1 - 3 - Visionary and Integrator [E042] - Chris Cotton Weekly BlitzRocket Fuel Chapters 1 - 3 - Visionary and Integrator [E042] - Chris Cotton Weekly BlitzChapter 1-The Visionary

    If you are a visionary you are entrepreneurial, a creator, and most likely you founded your company. You are an Idea generator, You have lots of ideas. As an idea generator, you probably have 10 new ideas per week and sometimes maybe 10 per day. Many of them might not be good and or not fit with the company’s focus, some might even be dangerous but in the end, some are absolutely brilliant! Those few great ideas keep the business growing and as the person that has/creates those ideas you are priceless to the business!

    Chapter 2- The Integrator

    Integrator is one who integrates, they harmoniously unite the major functions of a business, they are the conductor and keep the train running on time, they also create focus, accountability, and alignment.

    An Integrator’s role and skills are unique, they are the glue and the visionary’s right hand, they beat the drum and make sure everything gets accomplished they are referred to as the inside man or inside woman. Do you have an integrator in your organization? Are you the Integrator?

    Chapter 3- The Relationship

    The 2 roles are a complementary force coming together to form a system where the whole is greater than the parts, one without the other is doomed, together they create and the interaction evolves and they transform each other via complement, I want you to think of a rope with two twisted strands.

    Click here for more information about AutoLeap: https://bit.ly/3n5qW2M

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    580-491-3519

    Email Chris: chris@autofixsos.com

    ]]>    Chapter 1-The Visionary

    If you are a visionary you are entrepreneurial, a creator, and most likely you founded your company. You are an Idea generator, You have lots of ideas. As an idea generator, you probably have 10 new ideas per week and sometimes maybe 10 per day. Many of them might not be good and or not fit with the company’s focus, some might even be dangerous but in the end, some are absolutely brilliant! Those few great ideas keep the business growing and as the person that has/creates those ideas you are priceless to the business!

    Chapter 2- The Integrator

    Integrator is one who integrates, they harmoniously unite the major functions of a business, they are the conductor and keep the train running on time, they also create focus, accountability, and alignment.

    An Integrator’s role and skills are unique, they are the glue and the visionary’s right hand, they beat the drum and make sure everything gets accomplished they are referred to as the inside man or inside woman. Do you have an integrator in your organization? Are you the Integrator?

    Chapter 3- The Relationship

    The 2 roles are a complementary force coming together to form a system where the whole is greater than the parts, one without the other is doomed, together they create and the interaction evolves and they transform each other via complement, I want you to think of a rope with two twisted strands.

    Click here for more information about AutoLeap: https://bit.ly/3n5qW2M

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    580-491-3519

    Email Chris: chris@autofixsos.com

    ]]>    73dfb87c-1ed4-444c-8597-4eb5d3f1ab4eMon, 10 Jan 2022 00:15:00 -040022:09falsebonus    CarmCast Power Panel [CC 102]CarmCast Power PanelKey Talking Points

    • Perseverance through COVID 19  
    • Trends- becoming multi-shop owner when the time is right
    • Poor systems with great people, great systems will struggle with poor people
    • Trust is key- nothing happens without it
    • “No one can do it better than I can” 
    • Delegate- decisions, shop management 
    • Plan- overarching plan for employees and for the business
    • Communication- how will the plans be executed? You have to hear twice as much as you give out. Ask, Ask Ask, instead of Tell, Tell, Tell. 
    • Who is the face of your business?
    • EV- don’t be afraid of EV, things will need to be repaired. Coastal cities have the oldest infrastructures, houses may need to be retrofitted. 
    • Work-life balance is “seasons” balancing means something is giving. No one can perfectly balance everything. Make sure your schedule both personal and professional things
    • Recharge- change of environment, travel, family time

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    The Panel

    Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

    Bryan Kelley, owner of Valley Automotive Electric, Covington, WA. The current chairman of NWACA, the North West Auto Care Alliance. Bryan’s previous episodes HERE.

     ]]>    Key Talking Points

    • Perseverance through COVID 19  
    • Trends- becoming multi-shop owner when the time is right
    • Poor systems with great people, great systems will struggle with poor people
    • Trust is key- nothing happens without it
    • “No one can do it better than I can” 
    • Delegate- decisions, shop management 
    • Plan- overarching plan for employees and for the business
    • Communication- how will the plans be executed? You have to hear twice as much as you give out. Ask, Ask Ask, instead of Tell, Tell, Tell. 
    • Who is the face of your business?
    • EV- don’t be afraid of EV, things will need to be repaired. Coastal cities have the oldest infrastructures, houses may need to be retrofitted. 
    • Work-life balance is “seasons” balancing means something is giving. No one can perfectly balance everything. Make sure your schedule both personal and professional things
    • Recharge- change of environment, travel, family time

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    The Panel

    Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

    Bryan Kelley, owner of Valley Automotive Electric, Covington, WA. The current chairman of NWACA, the North West Auto Care Alliance. Bryan’s previous episodes HERE.

     ]]>    ddc4048a-f164-4c6c-8af7-c5c6ca18a90bMon, 10 Jan 2022 00:15:00 -040050:52falsefull102102CarmCast Power Panel [CC 102] This CarmCast featured an anything goes format, a ‘Power Panel.’ No question Bryan Kelley and Greg Buckley would make for a great power panel. What better way to start off 2022 than some comprehensive discussions marking trends like Multi Shop Ownership. We hit some great wisdom on developing Trust, Delegation, EVs, Work-Life Balance, and more. No doubt you’ll pick up a gem or two to help make your 2022 a banner year for you. Let me ask you … how do you recharge? Well, I asked my panel. Compare your rechargeability to theirs. Thanks for listening to the podcast where ‘Your Learning Curve Never Sounded So good!' remarkableresults.biz/cc102    What Is Your Word Of The Year? [AW 087]What Is Your Word Of The Year?Key Talking Points

    • Word of the year: Execute 
    • Doubled size in 2021 with employees and a second location
    • Goals- what is your execution plan with deadlines? 
    • Task lists
    • Keep both locations on the same page- bring both stores together for a meeting, unifying 
    • Be involved in associations

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Travis Troy, Owner, Honest Wrenches, Des Moines, IA with Josh Mullins. Travis and Josh met while in college together, and after hearing about the bad experiences of others working within the automotive industry, they decided they wanted to open their own business. With the goal of providing customers with quality service and 100% honesty, Travis and Josh opened the shop in 2011. Since then, Honest Wrenches have continued to provide quality automotive repair to customers and their families in Des Moines and the surrounding communities.  Listen to Travis' Previous Episodes HERE

     

    ]]>    Key Talking Points

    • Word of the year: Execute 
    • Doubled size in 2021 with employees and a second location
    • Goals- what is your execution plan with deadlines? 
    • Task lists
    • Keep both locations on the same page- bring both stores together for a meeting, unifying 
    • Be involved in associations

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Travis Troy, Owner, Honest Wrenches, Des Moines, IA with Josh Mullins. Travis and Josh met while in college together, and after hearing about the bad experiences of others working within the automotive industry, they decided they wanted to open their own business. With the goal of providing customers with quality service and 100% honesty, Travis and Josh opened the shop in 2011. Since then, Honest Wrenches have continued to provide quality automotive repair to customers and their families in Des Moines and the surrounding communities.  Listen to Travis' Previous Episodes HERE

     

    ]]>    96028630-1637-4bf8-87fa-081bb741552fSat, 08 Jan 2022 00:15:00 -040021:27falsefull8787What Is Your Word Of The Year? [AW 087] Guest host and shop tour with Travis Troy, Honest Wrenches, Des Moines, IA. Travis Troy's word of the year is "execute." Goals are just ideas if you don't have an execution plan with deadlines. remarkableresults.biz/aw087    Talking Tech: SVI, ADAS, Perception Systems, and Ethernet with Joe Register [RR 708]Talking Tech: SVI, ADAS, Perception Systems, and Ethernet with Joe Register [RR 708]Key Talking Points

    • SVI- implemented by the OE’s or dongle devices in legacy vehicles. Levels the playing field. Secure information. It’s the consumer’s choice.
    • Right to Repair- delayed because of an injunction rumors 
    • ADAS standards- recalibration challenges, standards, and targets are often written prior to actually doing the work and how it will be implemented. Sensors age and degrade over time and the recalibration process will need to be changed. 
    • Dynamic recalibration in the future- increasing capacity of computer systems in vehicles. 
    • Perception systems- augmented sensory collections, future communication with roadside stations, and other vehicles. Control modules are the brain/spinal cord, sensors are your eyesight and touch. 
    • Exponential growth in software and application of software-
    • Ethernet network- greater bandwidth, enables the data to be your personal profile preferences 
    • The consumers choice is made up with policies and technology

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    Joe Registeris the vice president of emerging technologies within the technology and standards department of the Auto Care Association. In his role as vice president of emerging technologies, Register is responsible for bringing the aftermarket perspective to vehicle technology development as new technologies are designed and introduced to the marketplace. This includes working with his global counterparts in industry standards-setting organizations, such as the International Organization for Standardization (ISO) and SAE International, to identify and address potential opportunities and threats that recent vehicle technology innovations create. Register joined the Auto Care Association’s technology department in 2016, serving as director, technology solutions, and brings more than two decades of industry knowledge and experience in data and information technologies to the association. In his role as director, Register oversaw initiatives that serve the entire aftermarket industry through the development of automotive solution designs, including the development of Auto Care standards such as iShop and Internet Parts Ordering (IPO). Additionally, Register has long been a passionate supporter of all the Auto Care standards, including the Aftermarket Catalog Exchange Standard (ACES) and Product Information Exchange Standard (PIES), part of the Vehicle Information Portal (VIP). Listen to Joe's other episodes HERE

    ]]>    Key Talking Points

    • SVI- implemented by the OE’s or dongle devices in legacy vehicles. Levels the playing field. Secure information. It’s the consumer’s choice.
    • Right to Repair- delayed because of an injunction rumors 
    • ADAS standards- recalibration challenges, standards, and targets are often written prior to actually doing the work and how it will be implemented. Sensors age and degrade over time and the recalibration process will need to be changed. 
    • Dynamic recalibration in the future- increasing capacity of computer systems in vehicles. 
    • Perception systems- augmented sensory collections, future communication with roadside stations, and other vehicles. Control modules are the brain/spinal cord, sensors are your eyesight and touch. 
    • Exponential growth in software and application of software-
    • Ethernet network- greater bandwidth, enables the data to be your personal profile preferences 
    • The consumers choice is made up with policies and technology

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    Joe Registeris the vice president of emerging technologies within the technology and standards department of the Auto Care Association. In his role as vice president of emerging technologies, Register is responsible for bringing the aftermarket perspective to vehicle technology development as new technologies are designed and introduced to the marketplace. This includes working with his global counterparts in industry standards-setting organizations, such as the International Organization for Standardization (ISO) and SAE International, to identify and address potential opportunities and threats that recent vehicle technology innovations create. Register joined the Auto Care Association’s technology department in 2016, serving as director, technology solutions, and brings more than two decades of industry knowledge and experience in data and information technologies to the association. In his role as director, Register oversaw initiatives that serve the entire aftermarket industry through the development of automotive solution designs, including the development of Auto Care standards such as iShop and Internet Parts Ordering (IPO). Additionally, Register has long been a passionate supporter of all the Auto Care standards, including the Aftermarket Catalog Exchange Standard (ACES) and Product Information Exchange Standard (PIES), part of the Vehicle Information Portal (VIP). Listen to Joe's other episodes HERE

    ]]>    cb1b1657-7059-4a35-a247-d006a40a56f2Fri, 07 Jan 2022 00:15:00 -040030:38falsefull708708Talking Tech: SVI, ADAS, Perception Systems, and Ethernet with Joe Register [RR 708] Consider this episode a blitz round table with Joe Register, Vice-President Emerging Technologies at the AutoCare Association, we are discussing, emerging technology, ADAS, electrification, the Right to Repair Act and more. Vehicles have never been more connected and complicated than now and it’s critical to pause and learn about the intricacies involved. remarkableresults.biz/e708    Why We Are Better Than The Car Dealerships [THA 257]Why We Are Better Than The Car DealershipsKey Talking Points

    • Dealership “trains” customers that they need to have their car serviced at the dealership.
    • Let the service speak for itself
    • The warranty on repairs is only 12 months/12,000 miles, some imports have just upped the warranty to 24 months/24,000 miles- independents can offer 3 years 36,000
    • Offering better product as a whole-perception of professionalism (atmosphere/waiting area/website/exterior etc)
    • “Let us be your Google.”
    • Developing lifetime customers- personal touch and building trust
    • Offering convenience- loaner vehicles, pickup and delivery services to our customers at no cost, Uber and Lyft rides
    • We use the best quality OEM parts. 
    • We offer a touchless service that uses a secure online payment portal as well as an outdoor lockbox system.

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

    The Panel

    Jake Sorensen, McNeil's Auto Care, Sandy, UT 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT where he helped develop an apprenticeship program that is registered with the U.S. Department of Labor. This program has graduated several high-performing automotive technicians and was used by NAPA Auto Care as a template for their automotive apprenticeship program. Jake also developed the curriculum for an automotive course that he teaches at an adult education high school. Listen to Jake’s previous episodes HERE

    Jorge Gilligan, Revolution Motor Works, Finksburg, MD Listen to Jorge's Episodes HERE.

    Jon Kloosterman, Director of Operations WestSide Auto Group, Zeeland, MI, 3 Locations. Jon started in the Automotive Industry in 2008 as a General Service Technician for Westside Auto Group. In 2012 he became a full time Service Advisor as Westside Auto Group expanded their original location from 3 to 7 bays. He has been part of Westside Auto Group’s growth process holding Manager positions in multiple locations. In 2020 he became the Director of Operations for what is now a 3 location operation that serves communities in West Michigan. He holds multiple ASE Certifications and has had the opportunity to serve on multiple different panels in West Michigan’s Independent world. Listen to Jon's Episodes HERE

     ]]>    Key Talking Points

    • Dealership “trains” customers that they need to have their car serviced at the dealership.
    • Let the service speak for itself
    • The warranty on repairs is only 12 months/12,000 miles, some imports have just upped the warranty to 24 months/24,000 miles- independents can offer 3 years 36,000
    • Offering better product as a whole-perception of professionalism (atmosphere/waiting area/website/exterior etc)
    • “Let us be your Google.”
    • Developing lifetime customers- personal touch and building trust
    • Offering convenience- loaner vehicles, pickup and delivery services to our customers at no cost, Uber and Lyft rides
    • We use the best quality OEM parts. 
    • We offer a touchless service that uses a secure online payment portal as well as an outdoor lockbox system.

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

    The Panel

    Jake Sorensen, McNeil's Auto Care, Sandy, UT 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT where he helped develop an apprenticeship program that is registered with the U.S. Department of Labor. This program has graduated several high-performing automotive technicians and was used by NAPA Auto Care as a template for their automotive apprenticeship program. Jake also developed the curriculum for an automotive course that he teaches at an adult education high school. Listen to Jake’s previous episodes HERE

    Jorge Gilligan, Revolution Motor Works, Finksburg, MD Listen to Jorge's Episodes HERE.

    Jon Kloosterman, Director of Operations WestSide Auto Group, Zeeland, MI, 3 Locations. Jon started in the Automotive Industry in 2008 as a General Service Technician for Westside Auto Group. In 2012 he became a full time Service Advisor as Westside Auto Group expanded their original location from 3 to 7 bays. He has been part of Westside Auto Group’s growth process holding Manager positions in multiple locations. In 2020 he became the Director of Operations for what is now a 3 location operation that serves communities in West Michigan. He holds multiple ASE Certifications and has had the opportunity to serve on multiple different panels in West Michigan’s Independent world. Listen to Jon's Episodes HERE

     ]]>    d0ff3ffa-cb0c-4bca-b35a-09555aa1cb49Thu, 06 Jan 2022 00:15:00 -040038:43falsefull257257Why We Are Better Than The Car Dealerships [THA 257] It’s time to shift your perspective from “we are the alternative to the dealerships” to “the dealerships are the alternative to us.” Are we making enough buzz about the benefits of independent repair shops? My panel shares their perspective and offers real testimonials from customers on their experience at the dealerships. remarkableresults.biz/a257    What Didn't We Talk About! with Chris Cloutier [E012] - Automotive Field TheoryWhat Didn't We Talk About! with Chris Cloutier [E012] - Automotive Field TheoryWhat Didn't We Talk About! with Chris Cloutier - Matt Fanslow Diagnosing the Aftermarket A to Z 012

    • With Chris Cloutier from Golden Rule Autocare, Dallas, TX, and CEO of AutoTex.me
    • Do all customer-facing employees really practice what they preach or believe when it comes to client experience or satisfaction?
    • A mature leader follows joy and not fear
    • Many managers never received the positive vibes from happy customers, and only get called in when there is a problem
    • We need to take steps to be sure our ‘locker room’ is not toxic
    • Chris book recommendations:  Unaffendable
    • Anything that deviates from a mean is surprising 
    • On a normal day, there may not be anything surprising 
    • You may not be able to solve the world’s problems overnight
    • You can’t have too high expectations from young technicians
    • They are going to cost you money
    • Are we grateful for every opportunity from every customer to solve their problem?
    • Affirmations are very important for change to fix any self-doubt
    • Know thyself. What bring you joy?
    • Matt loves to solve puzzles
    • Bah Humbug!
    • Entrepreneurs work a lot and love new things
    • Chris finds joy in opportunities
    • We are competitive. We like to win
    • There are things we can keep up with as long as they are not conjured up by the competitor or via social media
    • Winning is OK. It is how you win that sets you apart
    • If you don’t find joy in your backyard, you may be looking through the wrong lenses
    • Dorthy and the Wizard of Oz
    • Bay Watcher
    • Looking at productivity
    • How can data help improve our productivity and remove obstacles
    • It is not all about just replacing parts today but being sure that the system is connected and back to full function 
    • Speed doesn’t necessarily mean good. Comebacks need to be measured  
    • We don’t document anything
    • Photo’s
    • Before
    • After
    • All around vehicles, dash
    • Document, Document, Document
    • Owners have the right to charge what it takes to keep the business running and profitable 

    The show is sponsored by NAPA Auto Care napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE

    ]]>    What Didn't We Talk About! with Chris Cloutier - Matt Fanslow Diagnosing the Aftermarket A to Z 012

    • With Chris Cloutier from Golden Rule Autocare, Dallas, TX, and CEO of AutoTex.me
    • Do all customer-facing employees really practice what they preach or believe when it comes to client experience or satisfaction?
    • A mature leader follows joy and not fear
    • Many managers never received the positive vibes from happy customers, and only get called in when there is a problem
    • We need to take steps to be sure our ‘locker room’ is not toxic
    • Chris book recommendations:  Unaffendable
    • Anything that deviates from a mean is surprising 
    • On a normal day, there may not be anything surprising 
    • You may not be able to solve the world’s problems overnight
    • You can’t have too high expectations from young technicians
    • They are going to cost you money
    • Are we grateful for every opportunity from every customer to solve their problem?
    • Affirmations are very important for change to fix any self-doubt
    • Know thyself. What bring you joy?
    • Matt loves to solve puzzles
    • Bah Humbug!
    • Entrepreneurs work a lot and love new things
    • Chris finds joy in opportunities
    • We are competitive. We like to win
    • There are things we can keep up with as long as they are not conjured up by the competitor or via social media
    • Winning is OK. It is how you win that sets you apart
    • If you don’t find joy in your backyard, you may be looking through the wrong lenses
    • Dorthy and the Wizard of Oz
    • Bay Watcher
    • Looking at productivity
    • How can data help improve our productivity and remove obstacles
    • It is not all about just replacing parts today but being sure that the system is connected and back to full function 
    • Speed doesn’t necessarily mean good. Comebacks need to be measured  
    • We don’t document anything
    • Photo’s
    • Before
    • After
    • All around vehicles, dash
    • Document, Document, Document
    • Owners have the right to charge what it takes to keep the business running and profitable 

    The show is sponsored by NAPA Auto Care napaautocare.com

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE

    ]]>    7b80dde2-837a-4a69-90a1-1cdd8830846cWed, 05 Jan 2022 00:15:00 -040001:22:49falsebonus    ASE ADAS Certification and Other Important News [RR 707]ASE ADAS Certification and Other Important NewsKey Talking Points

    • ADAS Certification- started 18 months ago. Created calibration test and has a calibration composite vehicle. Launch 2022.
    • Other tests in the works- electric vehicles
    • Adopt a School Program- High school is the target students. There are over 1,800 ASE accredited programs around the country. Get the parents on board. 
    • Field manager network- 15-19 individuals with multiple state territories, introduce businesses to schools and schools to businesses. Former techs/educators full-time employees. ASEeducationfoundation.org at top of the screen look for the find a rep button 
    • Continue to map out career paths post apprenticeship program- 42% of technicians 2 years later, leave due to lack of the career path
    • Don’t wait until a technician is ready to retire
    • Myth- it will be too much of a time commitment- most advisory committees meet twice a year

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years, it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined workflow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.
    Trish Serratore is the Senior Vice President of Communication at ASE. She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide the qualified automotive professionals the industry needs today and tomorrow. Links to Trish’s episodes HERE
    Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.

    ]]>    Key Talking Points

    • ADAS Certification- started 18 months ago. Created calibration test and has a calibration composite vehicle. Launch 2022.
    • Other tests in the works- electric vehicles
    • Adopt a School Program- High school is the target students. There are over 1,800 ASE accredited programs around the country. Get the parents on board. 
    • Field manager network- 15-19 individuals with multiple state territories, introduce businesses to schools and schools to businesses. Former techs/educators full-time employees. ASEeducationfoundation.org at top of the screen look for the find a rep button 
    • Continue to map out career paths post apprenticeship program- 42% of technicians 2 years later, leave due to lack of the career path
    • Don’t wait until a technician is ready to retire
    • Myth- it will be too much of a time commitment- most advisory committees meet twice a year

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years, it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined workflow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.
    Trish Serratore is the Senior Vice President of Communication at ASE. She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide the qualified automotive professionals the industry needs today and tomorrow. Links to Trish’s episodes HERE
    Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.

    ]]>    5639f4da-22e9-42c0-aea2-e682d22397efTue, 04 Jan 2022 00:15:00 -040024:29falsefull707707ASE ADAS Certification and Other Important News [RR 707] If you’re not actively involved in ASE certifications or the ASE education foundation, you are missing a huge opportunity. There are so many resources at your fingertips to improve your business, get involved in education, become certified, or stay certified with ASE. Stop making excuses in this new year, become proactive and start taking action. remarkableresults.biz/e707    Phase 1 - Repairing Your Auto Repair Shop - Chris Cotton Weekly Blitz [E041] - Chris Cotton Weekly BlitzPhase 1 - Repairing Your Auto Repair Shop - Chris Cotton Weekly Blitz [E041] - Chris Cotton Weekly BlitzRepairing Your Auto Repair Shop - Chris Cotton Weekly Blitz 041

    You've realized it's time to make a change and now it's time to put in the work/rise and grind! you didn’t get here overnight!

    1. Start at the beginning: Income Statement-This is how we check the margins, true scorecard for success! Has to be organized in a way that is readable, 5 areas of Income: Labor, Parts, Tires, Sublet, Shop Supplies. You have to have offsetting categories for COGS. Email me for a link of a sample Income statement. YOU can’t run your business without one.

    2. Hire a bookkeeper, or do it yourself but you should never be more than 24 hours from your Income Statement is up to date. My preference would be someone (YOU) updating it daily. If your current accountant and or bookkeeper can’t do that then fire them.

    3. Do you have a great POS system? You need to have great reporting. Time management, ability to interface with the customer and a DVI, need to be able to see your margins in real-time and on the work orders/estimates and be able to adjust.

    4. Profit Margins in order, parts matrix in your POS, labor rate that pays your people well and lets you make a profit.

    5. Tracking and measuring, KPI’s–ARO, Average Estimate, ELR, LHPRO, Technician Productivity

    6. Working on Processes and procedures: Huge List, you should be able to hand someone on their first day all procedures pertaining to their job. If you don’t have these things then you don’t have a mechanism to hold employees accountable. Most employees want to be held accountable and want others to be held accountable. Time Off Policy & Procedure Blog Post: https://bit.ly/3zi2aRN

    7. Starting to actively coach your employees and hold them accountable to the processes and procedures. RO Audit Process: https://bit.ly/3sJEPY4

    8. Identifying the right people to keep in the business and the people that aren't going to be able to continue with the business.

    9. Phone Skills & Coaching—Phone CAll Auditing: https://bit.ly/3ze561S

    10. Sales Skills

    11. Pay Plans for Service Advisors, Technicians, must be easy to understand and explain to their significant others!

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    580-491-3519

    Email Chris: chris@autofixsos.com

    ]]>    Repairing Your Auto Repair Shop - Chris Cotton Weekly Blitz 041

    You've realized it's time to make a change and now it's time to put in the work/rise and grind! you didn’t get here overnight!

    1. Start at the beginning: Income Statement-This is how we check the margins, true scorecard for success! Has to be organized in a way that is readable, 5 areas of Income: Labor, Parts, Tires, Sublet, Shop Supplies. You have to have offsetting categories for COGS. Email me for a link of a sample Income statement. YOU can’t run your business without one.

    2. Hire a bookkeeper, or do it yourself but you should never be more than 24 hours from your Income Statement is up to date. My preference would be someone (YOU) updating it daily. If your current accountant and or bookkeeper can’t do that then fire them.

    3. Do you have a great POS system? You need to have great reporting. Time management, ability to interface with the customer and a DVI, need to be able to see your margins in real-time and on the work orders/estimates and be able to adjust.

    4. Profit Margins in order, parts matrix in your POS, labor rate that pays your people well and lets you make a profit.

    5. Tracking and measuring, KPI’s–ARO, Average Estimate, ELR, LHPRO, Technician Productivity

    6. Working on Processes and procedures: Huge List, you should be able to hand someone on their first day all procedures pertaining to their job. If you don’t have these things then you don’t have a mechanism to hold employees accountable. Most employees want to be held accountable and want others to be held accountable. Time Off Policy & Procedure Blog Post: https://bit.ly/3zi2aRN

    7. Starting to actively coach your employees and hold them accountable to the processes and procedures. RO Audit Process: https://bit.ly/3sJEPY4

    8. Identifying the right people to keep in the business and the people that aren't going to be able to continue with the business.

    9. Phone Skills & Coaching—Phone CAll Auditing: https://bit.ly/3ze561S

    10. Sales Skills

    11. Pay Plans for Service Advisors, Technicians, must be easy to understand and explain to their significant others!

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    580-491-3519

    Email Chris: chris@autofixsos.com

    ]]>    5fa572f6-fbe6-4fed-a651-4504c52c3e4dMon, 03 Jan 2022 00:15:00 -040025:40falsebonus    Creating Powerful Moments [AW 086]Creating Powerful MomentsKey Talking Points

    • "Power of Moments" book - white glove popsicle service at the hotel pool, powerful experience with minimal resources
    • Creating moments together- birthdays, people remember special moments you create for them
    • Snacks- hand out snacks for technicians working nonstop
    • Genuine gestures
    • Working with a Bear Video

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    John Long started to gain more interest in vehicles and just after his 21stbirthday he accepted a position working at National Tire & Battery as a service advisor. He knew nothing about tires or vehicle systems and how they worked, but he learned as much as he could. In 2005, John and his wife decided it was time for a move. He arrived in San Antonio late on a Friday night after driving 24 hours straight and interviewed with Mark Roberts on Saturday morning. Mark hired John, and for the next several years he helped grow the new mechanical repair shop business. Listen to John’s previous episodes HERE.

    Edgar Reyes, Service Director, Schertz Auto Service, Schertz, TX.  Listen to Edgar's Previous Episodes HERE

    ]]>    Key Talking Points

    • "Power of Moments" book - white glove popsicle service at the hotel pool, powerful experience with minimal resources
    • Creating moments together- birthdays, people remember special moments you create for them
    • Snacks- hand out snacks for technicians working nonstop
    • Genuine gestures
    • Working with a Bear Video

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    John Long started to gain more interest in vehicles and just after his 21stbirthday he accepted a position working at National Tire & Battery as a service advisor. He knew nothing about tires or vehicle systems and how they worked, but he learned as much as he could. In 2005, John and his wife decided it was time for a move. He arrived in San Antonio late on a Friday night after driving 24 hours straight and interviewed with Mark Roberts on Saturday morning. Mark hired John, and for the next several years he helped grow the new mechanical repair shop business. Listen to John’s previous episodes HERE.

    Edgar Reyes, Service Director, Schertz Auto Service, Schertz, TX.  Listen to Edgar's Previous Episodes HERE

    ]]>    e25142aa-3a8a-4016-bb14-e03ebed9a44cSat, 01 Jan 2022 00:15:00 -040025:09falsefull8686Creating Powerful Moments [AW 086] Guest hosts and shop tour with John Long and Edgar Reyes, Schertz Auto Service, Schertz TX. Are you creating powerful moments with your employees? How has it changed your culture? remarkableresults.biz/aw086    What Type of Training Works for You? [RR 706]What Type of Training Works for You?Key Talking Points

    • Hybrid training- virtual training brought in a new group of people with free videos and easy access to top instructors. The median income for technicians is $45,000. It starts with the business owner raising rates and paying for training. 
    • Participate together- get the team together for online webinars 
    • Cons of virtual- you can’t read the audience virtually, dead air.
    • Live classes- make it interactive and fun. If you don’t make it fun you’ll lose them especially if it’s their first time going to training. Create a short ‘post test’ for after the training. 
    • Implementing training immediately or it will be lost- recorded videos can be rewatched. 
    • Consider signed agreement/reward system for training to hold employees accountable.
    • Basics are the most important or you won’t be able to grasp the high-end training
    • Sponsors- brand exposure, the content is led by the trainer
    • Do the salespeople need to be the ones to elevate shop owners? 
    • Classes vs seminars- in classes you are learning in order to implement

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    Pete Meier began writing for Motor Age magazine in 2006 as a free-lance contributor and joined the magazine full-time in 2010 as Technical Editor. He is an ASE certified Master Automotive Technician, with over 35 years of experience working on a wide variety of brands. He is experienced in the classroom and training center, both as a training developer and presenter. His ten years of experience producing video content and streaming webinars have also helped develop skills in video production from concept to final product. Listen to Pete's other episodes HERE

    G Jerry Truglia is well known for his automotive training through his company ATTS: Automotive Technician Training Services, where he covers topics ranging from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group. G Jerry Truglia Previous Episodes HERE.

    ]]>    Key Talking Points

    • Hybrid training- virtual training brought in a new group of people with free videos and easy access to top instructors. The median income for technicians is $45,000. It starts with the business owner raising rates and paying for training. 
    • Participate together- get the team together for online webinars 
    • Cons of virtual- you can’t read the audience virtually, dead air.
    • Live classes- make it interactive and fun. If you don’t make it fun you’ll lose them especially if it’s their first time going to training. Create a short ‘post test’ for after the training. 
    • Implementing training immediately or it will be lost- recorded videos can be rewatched. 
    • Consider signed agreement/reward system for training to hold employees accountable.
    • Basics are the most important or you won’t be able to grasp the high-end training
    • Sponsors- brand exposure, the content is led by the trainer
    • Do the salespeople need to be the ones to elevate shop owners? 
    • Classes vs seminars- in classes you are learning in order to implement

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    Pete Meier began writing for Motor Age magazine in 2006 as a free-lance contributor and joined the magazine full-time in 2010 as Technical Editor. He is an ASE certified Master Automotive Technician, with over 35 years of experience working on a wide variety of brands. He is experienced in the classroom and training center, both as a training developer and presenter. His ten years of experience producing video content and streaming webinars have also helped develop skills in video production from concept to final product. Listen to Pete's other episodes HERE

    G Jerry Truglia is well known for his automotive training through his company ATTS: Automotive Technician Training Services, where he covers topics ranging from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group. G Jerry Truglia Previous Episodes HERE.

    ]]>    7945f2cc-09b5-447d-a997-a4a66664e847Fri, 31 Dec 2021 00:15:00 -040041:22falsefull706706What Type of Training Works for You? [RR 706] Training, training, training. We can’t talk enough about the importance of training and how it’s changed due to COVID-19 along with smarter trends on virtual. How has free virtual training impacted the industry? What are the pros and cons to live training and virtual training? What can we do to encourage more people to get training? And another thought …. What is your commitment to training in the new year? remarkableresults.biz/e706    Recovering From a Wrong Service Advisor Hire [THA 256]Recovering From a Wrong Service Advisor HireKey Talking Points

    • Processes can set you free- processes don’t fail, people do
    • Have faith in your team
    • Never underestimate what a negative individual can do to your culture- do you allow/support negative behavior? Sometimes you won’t notice it until you remove the negative attitude. “It’s about time.”
    • If it brings you stress at home, change was needed a long time ago
    • Listen to the indicators-
    • Hiring process- more filters
    • Do you feel like you’re walking on eggshells?
    • Understand most customers do not feel comfortable giving negative feedback
    • Jim noticed the female customers did not like the service writer 
    • Never take for granted your customers will always be happy
    • “It’s not that I don’t care, it’s just that I don’t care.”

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

    The Panel

    Jim Shukys, Jimyz Automotive, Streetsboro, OH

    Corey Evaldi, Olmstead Auto Care, Olstead Falls, OH. Corey Evaldi grew up in Buffalo, NY (Lackawanna). He owns Olmstead Auto Care, Olmstead Falls, OH.  His dad had his own auto repair shop before Corey was even born. In 1988, he built the shop that is still in business today. He started to enjoy the electronics and troubleshooting of vehicles really young. During his junior and senior year of high school, He went to Potter Road Career and Technical Center and took the Automotive programs. His senior year had an automotive competition at ECC, local community college. In 2015 he returned and was overwhelmed with the responsibilities of running a shop. he was a technician, service writer, accountant, clean up person, the fireman that extinguished fires all over. He could not keep doing what he was doing. He produced 40% of the billed hours out of 4 techs. He looked for help. Found a coaching firm that really showed him what a business owner looks like. After implementing the changes, there was extreme pushback from the existing crew. After standing firm on most things, change over was inevitable. Listen to Corey’s Episodes HERE.

     ]]>    Key Talking Points

    • Processes can set you free- processes don’t fail, people do
    • Have faith in your team
    • Never underestimate what a negative individual can do to your culture- do you allow/support negative behavior? Sometimes you won’t notice it until you remove the negative attitude. “It’s about time.”
    • If it brings you stress at home, change was needed a long time ago
    • Listen to the indicators-
    • Hiring process- more filters
    • Do you feel like you’re walking on eggshells?
    • Understand most customers do not feel comfortable giving negative feedback
    • Jim noticed the female customers did not like the service writer 
    • Never take for granted your customers will always be happy
    • “It’s not that I don’t care, it’s just that I don’t care.”

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

    The Panel

    Jim Shukys, Jimyz Automotive, Streetsboro, OH

    Corey Evaldi, Olmstead Auto Care, Olstead Falls, OH. Corey Evaldi grew up in Buffalo, NY (Lackawanna). He owns Olmstead Auto Care, Olmstead Falls, OH.  His dad had his own auto repair shop before Corey was even born. In 1988, he built the shop that is still in business today. He started to enjoy the electronics and troubleshooting of vehicles really young. During his junior and senior year of high school, He went to Potter Road Career and Technical Center and took the Automotive programs. His senior year had an automotive competition at ECC, local community college. In 2015 he returned and was overwhelmed with the responsibilities of running a shop. he was a technician, service writer, accountant, clean up person, the fireman that extinguished fires all over. He could not keep doing what he was doing. He produced 40% of the billed hours out of 4 techs. He looked for help. Found a coaching firm that really showed him what a business owner looks like. After implementing the changes, there was extreme pushback from the existing crew. After standing firm on most things, change over was inevitable. Listen to Corey’s Episodes HERE.

     ]]>    685670f0-179a-4840-b46f-dd55d962c74bThu, 30 Dec 2021 00:15:00 -040031:53falsefull256256Recovering From a Wrong Service Advisor Hire [THA 256] As an owner, it can be easy to want something to work out so much, you become blind to certain red flags. You also worry about the production of your business if you let someone go. What should you do? My panel shares their experience with a wrong service advisor hire and how they recovered. remarkableresults.biz/a256    Mental Health with Haakan Light - Matt Fanslow Diagnosing the Aftermarket A - Z [E011] - Automotive Field TheoryMental Health with Haakan Light - Matt Fanslow Diagnosing the Aftermarket A - Z [E011] - Automotive Field TheoryMatt and Haakan Light, from Garage Gurus, are not providing medical remedies or solutions nor are they qualified to give out any medical advice.

    • A very serious topic for everyone in the aftermarket
    • Somewhere in the neighborhood, one in five and one in four adults have mental health issues or concerns and are going undiagnosed and untreated.
    • Concussions can cause issues with mood.
    • We’ve seen this amplified in professional sports like football
    • These types of injuries can be cumulative (Head Injuries)
    • Head injuries take away from your resistance
    • There are alternative treatments
    • Find an adaptive strategy for your mental health
    • Exercise is good to improve your mental health
    • Anxiety and mental health are related
    • Talk therapy is an option
    • The key is to connect with the therapist. Finding the right fit.
    • They can give you tools but you need to take the responsibility
    • Like addiction, you have to decide
    • The tool truck can give you a tool, but you need to use it to have value to you.
    • Stress and anxiety can come from the challenges at work.
    • Fixing people and fixing cars can have parallels.
    • Deep breath in front of a customer may have them calm down. Like the yawn response.
    • Many people in your world may be struggling with mental health and/or anxiety issues
    • Get help from NAMI.com    National Alliance on Mental Health Issues
    • Don’t fear being alone
    • Cranial Electro Stimulation worked for Haakan

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    Matt and Haakan Light, from Garage Gurus, are not providing medical remedies or solutions nor are they qualified to give out any medical advice.

    • A very serious topic for everyone in the aftermarket
    • Somewhere in the neighborhood, one in five and one in four adults have mental health issues or concerns and are going undiagnosed and untreated.
    • Concussions can cause issues with mood.
    • We’ve seen this amplified in professional sports like football
    • These types of injuries can be cumulative (Head Injuries)
    • Head injuries take away from your resistance
    • There are alternative treatments
    • Find an adaptive strategy for your mental health
    • Exercise is good to improve your mental health
    • Anxiety and mental health are related
    • Talk therapy is an option
    • The key is to connect with the therapist. Finding the right fit.
    • They can give you tools but you need to take the responsibility
    • Like addiction, you have to decide
    • The tool truck can give you a tool, but you need to use it to have value to you.
    • Stress and anxiety can come from the challenges at work.
    • Fixing people and fixing cars can have parallels.
    • Deep breath in front of a customer may have them calm down. Like the yawn response.
    • Many people in your world may be struggling with mental health and/or anxiety issues
    • Get help from NAMI.com    National Alliance on Mental Health Issues
    • Don’t fear being alone
    • Cranial Electro Stimulation worked for Haakan

    Email Matt: mattfanslowpodcast@gmail.com

    Diagnosing the Aftermarket A - Z YouTube Channel HERE


    ]]>    558cd7cc-e432-4d70-9425-30316e0c16e5Wed, 29 Dec 2021 00:15:00 -040001:05:39falsebonus    Training Workshops: Develop Your Culture and Leadership [RR 705]Training Workshops: Develop Your Culture and LeadershipKey Talking Points

    • The complex multilevel market for women- but it’s only a piece of the entire market in the automotive industry
    • Upshift- create more in-depth training and coaching for businesses and individuals focused on culture, leadership skills, diversity inclusion (including women), developing the workforce. Developed during COVID. Ask Patty has 4 certifications. Grow your knowledge base and see things from different perspectives. Upshift is in piloting mode until 12/31/2021. 
    • Why do people change jobs? No career path, no training, not feeling appreciated
    • Certifications- workforce, culture, leadership. 4 workshops per certification, once completed you earn the certification. 
    • Training needs to start earlier than millennials- are GEN Z’s prepared to be managers? The workforce is consistently getting younger as boomer’s retire. 
    • Hiring technicians and retaining them- develop relationships, react fast
    • Being the top shop- invest time and money in training and leadership. 
    • Unconscious bias- being open and welcoming, changing your dialogue and being inclusive 
    • Are you taking advantage of the total available market? Do you see every opportunity available to you? 
    • Ask Patty- women are the tip of the iceberg for the entire market
    • Askpattytraining.com
    • upshift@askpatty.com

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more. www.napaautocare.com 
    Jody DeVere, CEO, AskPatty.com, Inc. is an internationally recognized speaker, trainer, often quoted industry pundit and spokesperson for the automotive industry on the women’s market.  She is a champion for women in the automotive industry and in her role as marketing to women expert her goal is to educate the automotive industry at large and promote, mentor and support careers for women in the automotive industry. Her company AskPatty.com, Inc. serves as the first point of contact for many women who are seeking the very best experience to buy a car and service by visiting Certified Female Friendly® automotive retail locations across the United States and Canada. Jody DeVere Previous Episodes HERE.
    Donna M Wagner, MBA/MAAP Donna's 30-year career in the automotive industry has focused on progress. She has a talent for observing, identifying solutions, communicating and connecting people and organizations together for better results. Donna’s career spans marketing/PR, category management, sales, process improvement and training. She has a passion for cultivating talent for the automotive industry. As such, she founded Car Care Council Women’s Board (now Women in Auto Care) and as a university department chair, developed an understanding of younger generations and how employers can connect with this group. Likewise, Donna also understands the employer perspective and has coached many on managing the workplace. Donna's Previous Episodes HERE

    ]]>    Key Talking Points

    • The complex multilevel market for women- but it’s only a piece of the entire market in the automotive industry
    • Upshift- create more in-depth training and coaching for businesses and individuals focused on culture, leadership skills, diversity inclusion (including women), developing the workforce. Developed during COVID. Ask Patty has 4 certifications. Grow your knowledge base and see things from different perspectives. Upshift is in piloting mode until 12/31/2021. 
    • Why do people change jobs? No career path, no training, not feeling appreciated
    • Certifications- workforce, culture, leadership. 4 workshops per certification, once completed you earn the certification. 
    • Training needs to start earlier than millennials- are GEN Z’s prepared to be managers? The workforce is consistently getting younger as boomer’s retire. 
    • Hiring technicians and retaining them- develop relationships, react fast
    • Being the top shop- invest time and money in training and leadership. 
    • Unconscious bias- being open and welcoming, changing your dialogue and being inclusive 
    • Are you taking advantage of the total available market? Do you see every opportunity available to you? 
    • Ask Patty- women are the tip of the iceberg for the entire market
    • Askpattytraining.com
    • upshift@askpatty.com

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more. www.napaautocare.com 
    Jody DeVere, CEO, AskPatty.com, Inc. is an internationally recognized speaker, trainer, often quoted industry pundit and spokesperson for the automotive industry on the women’s market.  She is a champion for women in the automotive industry and in her role as marketing to women expert her goal is to educate the automotive industry at large and promote, mentor and support careers for women in the automotive industry. Her company AskPatty.com, Inc. serves as the first point of contact for many women who are seeking the very best experience to buy a car and service by visiting Certified Female Friendly® automotive retail locations across the United States and Canada. Jody DeVere Previous Episodes HERE.
    Donna M Wagner, MBA/MAAP Donna's 30-year career in the automotive industry has focused on progress. She has a talent for observing, identifying solutions, communicating and connecting people and organizations together for better results. Donna’s career spans marketing/PR, category management, sales, process improvement and training. She has a passion for cultivating talent for the automotive industry. As such, she founded Car Care Council Women’s Board (now Women in Auto Care) and as a university department chair, developed an understanding of younger generations and how employers can connect with this group. Likewise, Donna also understands the employer perspective and has coached many on managing the workplace. Donna's Previous Episodes HERE

    ]]>    98be38c3-f168-4353-9519-b15edf167b0aTue, 28 Dec 2021 00:15:00 -040036:56falsefull705705Training Workshops: Develop Your Culture and Leadership [RR 705] How do you elevate your business to the next level? It can seem like an uphill battle. Why does improving yourself and your business seem overwhelming to most people? Where do you even start? It all starts with one step at a time. Here is a great interview about UpShift Powered by Ask Patty and provides training on culture, leadership skills, and diversity inclusion (including women) among so much more. Consider it your own personal board of directors for your business. With Jody Devere and Donna Wagner. remarkableresults.biz/e705    Looking Back on 2021 - Chris Cotton Weekly Blitz [E040] - Chris Cotton Weekly BlitzLooking Back on 2021 - Chris Cotton Weekly Blitz [E040] - Chris Cotton Weekly BlitzLooking Back on 2021 - Chris Cotton Weekly Blitz 040

    1. Growth of Business and industry

    2. Chris' Personal growth as a coach–almost 10 years as a coach, 19000 hours, Kimberly and I have traveled over 25,000 miles this year.

    3. ServiceUp

    4. Tire Profit Gateway

    5. Peer Groups-Open to others in the automotive industry

    6. What you allow is what will continue. 2021

    7. Don’t put a wishbone where your backbone should be! 2022

    8. Wise words from Ashlan Kaplan, Not changing things we are improving, improving from where we were this year and where we ended, and improving things in 2022.

    9. Health & Wellness……………

    -------------------------

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    580-491-3519

    Email Chris: chris@autofixsos.com

    ]]>    Looking Back on 2021 - Chris Cotton Weekly Blitz 040

    1. Growth of Business and industry

    2. Chris' Personal growth as a coach–almost 10 years as a coach, 19000 hours, Kimberly and I have traveled over 25,000 miles this year.

    3. ServiceUp

    4. Tire Profit Gateway

    5. Peer Groups-Open to others in the automotive industry

    6. What you allow is what will continue. 2021

    7. Don’t put a wishbone where your backbone should be! 2022

    8. Wise words from Ashlan Kaplan, Not changing things we are improving, improving from where we were this year and where we ended, and improving things in 2022.

    9. Health & Wellness……………

    -------------------------

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    580-491-3519

    Email Chris: chris@autofixsos.com

    ]]>    4b30effd-2b95-4d8d-a828-cebde603fa9dMon, 27 Dec 2021 00:15:00 -040023:50falsebonus    Why We Remodeled [AW 085]Why We RemodeledKey Talking Points

    • Remodeled- 2 buildings (automotive and exhaust). Was able to bring owner over to the automotive building, rebranded name, exhaust building is now designated customer waiting area
    • Curb appeal- clean, fresh paint, “Even if it’s old, it still looks good”
    • Utilize all the space
    • Plan first with designer
    • Sanitizing vehicles before and after
    • Make your ‘presence” known and carry the cleanliness through the whole shop

     

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Gilda Dyckman, Cars Automotive & Muffler, Redondo Beach, CA, with husband Michael. After 16 years working in the diamond industry, Gilda began her automotive career with Edelbrock in Torrance CA in their purchasing department. From there she joined in my husband’s family business and have been there for 25 years. Listen to Gilda’s previous episodes HERE

    ]]>    Key Talking Points

    • Remodeled- 2 buildings (automotive and exhaust). Was able to bring owner over to the automotive building, rebranded name, exhaust building is now designated customer waiting area
    • Curb appeal- clean, fresh paint, “Even if it’s old, it still looks good”
    • Utilize all the space
    • Plan first with designer
    • Sanitizing vehicles before and after
    • Make your ‘presence” known and carry the cleanliness through the whole shop

     

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Gilda Dyckman, Cars Automotive & Muffler, Redondo Beach, CA, with husband Michael. After 16 years working in the diamond industry, Gilda began her automotive career with Edelbrock in Torrance CA in their purchasing department. From there she joined in my husband’s family business and have been there for 25 years. Listen to Gilda’s previous episodes HERE

    ]]>    24a70fbc-85e2-4322-a847-a07470de2f8eSat, 25 Dec 2021 00:15:00 -040020:06falsefull8585Why We Remodeled [AW 085] Guest host and shop tour with Gilda Dyckman, Cars Automotive and Muffler, Redondo Beach, Ca. Get an inside look at two remodeled buildings and find out why they rebranded their name. remarkableresults.biz/aw085    How to Pass a Wage and Hour Audit from DOL [RR 704]How to Pass a Wage and Hour Audit from DOLKey Talking Points

    • Mike Davidson's Book -  "Wage & Hour Compliance"
    • Every business can get audited by a simple phone call from an employee 
    • Keeping thorough records with notes, payroll documents, vacation time etc.
    • Training pay- specific guidelines for compensation if they are doing something to benefit the business 
    • Technicians in dealership vs independent- dealerships have exemptions the independents don’t have
    • 7 Day Time record- any activity that contributes to benefiting your business
    • 50 cent mistake- could face fine of $62,000 
    • Four steps that will help protect you during an audit, written job descriptions, written Compensation Package, regular Rate Calculator, and Seven Day Time Record

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    Mike Davidson is passionate about growing as a leader and helping others achieve a better life through leadership.  He believes that your growth is the only guarantee for a better tomorrow. Mike began his automotive career in 1984 as a car detailer at a GMC dealership. He started working in independent shops in 1992 and opened Parkway Automotive in 1998. He joined RLO Connor’s Bottom-Line Impact Group in 1999 and graduated from the Automotive Management Institute in 2000.

    Mike was voted Arkansas’ NAPA/ASE Technician of the Year from 2001 to 2008,  joined Elite Pro Service Peer Group in 2008, and continues to be an active member. He has been a business coach for Elite Worldwide, a published author, and a presenter at multiple conferences across the United States. He created a live interview seminar called Hiring for Keeps in 2013 and developed an automotive apprentice program approved by the United States Department of Labor in 2016. As a John Maxwell, certified speaker, trainer, and coach, Mike has developed a training program to assist shop owners to develop leaders within their organization. He is married with four grown children, resides in Alexander, Arkansas, and is a member of The Bible Church of Little Rock, where he has served as an elder, a deacon, and a Children’s Ministry Director. Listen to Mike’s other episodes HERE.

    Brian Weeks is a third generation shop owner that teamed up with his brother in 1999 and bought the family transmission business that was owned by his father and two uncles. Growing up in the family business allowed him to gain valuable experience at a very young age. When he was 12 he worked on his first customer's car for his dad. This experience led to building manual transmissions by the age of 14. Racing has always been his true passion in life and was the reason for seeking an engineering degree. Little did he know after graduating in 1996 from Southern Polytechnic State University with a Bachelor's degree in Mechanical Engineering and Technology that it would be the key to success with today’s technically advanced vehicles. Brian and his brother Chris took the family owned transmission shop and transformed it into a full service automotive business with two locations.

    ]]>    Key Talking Points

    • Mike Davidson's Book -  "Wage & Hour Compliance"
    • Every business can get audited by a simple phone call from an employee 
    • Keeping thorough records with notes, payroll documents, vacation time etc.
    • Training pay- specific guidelines for compensation if they are doing something to benefit the business 
    • Technicians in dealership vs independent- dealerships have exemptions the independents don’t have
    • 7 Day Time record- any activity that contributes to benefiting your business
    • 50 cent mistake- could face fine of $62,000 
    • Four steps that will help protect you during an audit, written job descriptions, written Compensation Package, regular Rate Calculator, and Seven Day Time Record

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    Mike Davidson is passionate about growing as a leader and helping others achieve a better life through leadership.  He believes that your growth is the only guarantee for a better tomorrow. Mike began his automotive career in 1984 as a car detailer at a GMC dealership. He started working in independent shops in 1992 and opened Parkway Automotive in 1998. He joined RLO Connor’s Bottom-Line Impact Group in 1999 and graduated from the Automotive Management Institute in 2000.

    Mike was voted Arkansas’ NAPA/ASE Technician of the Year from 2001 to 2008,  joined Elite Pro Service Peer Group in 2008, and continues to be an active member. He has been a business coach for Elite Worldwide, a published author, and a presenter at multiple conferences across the United States. He created a live interview seminar called Hiring for Keeps in 2013 and developed an automotive apprentice program approved by the United States Department of Labor in 2016. As a John Maxwell, certified speaker, trainer, and coach, Mike has developed a training program to assist shop owners to develop leaders within their organization. He is married with four grown children, resides in Alexander, Arkansas, and is a member of The Bible Church of Little Rock, where he has served as an elder, a deacon, and a Children’s Ministry Director. Listen to Mike’s other episodes HERE.

    Brian Weeks is a third generation shop owner that teamed up with his brother in 1999 and bought the family transmission business that was owned by his father and two uncles. Growing up in the family business allowed him to gain valuable experience at a very young age. When he was 12 he worked on his first customer's car for his dad. This experience led to building manual transmissions by the age of 14. Racing has always been his true passion in life and was the reason for seeking an engineering degree. Little did he know after graduating in 1996 from Southern Polytechnic State University with a Bachelor's degree in Mechanical Engineering and Technology that it would be the key to success with today’s technically advanced vehicles. Brian and his brother Chris took the family owned transmission shop and transformed it into a full service automotive business with two locations.

    ]]>    42764d3f-b967-4173-aa79-8eced97082f9Fri, 24 Dec 2021 00:15:00 -040042:57falsefull704704How to Pass a Wage and Hour Audit from DOL [RR 704] When was the last time you thought about your business being audited? The proverbial ‘Hi I’m from the government and I’m here to help!’ type of audit. Well, they are very real and we hear of stories and fines that get levied because we are not paying attention to specifically wage and hour laws. If you thought about it more often, you would be taking all the precautions to avoid penalties and fines. This episode is all about an audit and how to play by the rules. Don’t wait until the department of labor calls, take action to ensure your business is conforming to the law. remarkableresults.biz/e704    Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255]Culture Makes Great Customers, Keeps Great People, and Attracts SuperstarsKey Talking Points

    • Being authentic with & about internal self-talk (like the angel & devil on the shoulders that we all have)
    • Hiring after growth- does it divide the existing team?
    • Screen and filter for core values during interview process- involve the team in the interview process
    • Transparency for internal employees and customers
    • Stay consistent
    • Creating goals together
    • “Lead from the front, it’s hard to push a rope”
    • Vision won't go anywhere unless it is shared, written, and in front of everyone every single day. Tie the vision with what people want. 
    • Sharing finances and educating employees with their own finances
    • Empower employees- act as business owners
    • Community-create deep community bonds. Getting your team involved with these endeavors gives them a sense of accomplishment and starts to shape tomorrow's philanthropists 
    • Get connected with other shops
    • EOS setting company culture- regularly schedule meeting with same agenda (Weekly, Quarterly, Annual Meeting) Living in a 90 day world. Quarterly one-on-one conversations with bi-directional feedback
    • Dream Manager by Mathew Kelly-A business parable about how companies can achieve remarkable results by helping their employees fulfill their dream. Special position within the company to help people dream and execute on those dreams. Help people get what they want in life, Helps you get what you want in life.
    • "The Energy Bus Field Guide" Jon Gordon

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

    The Panel

    Russell Crosby is the owner of Russ’s Wrench Auto Repair located in Clinton, NJ. Russ's previous episodes HERE

    William J. DeBoer (Bill Jr.) is Co-owner and Vice President of DeBoer’s Auto Sales & Service. Bill has been responsible for bringing innovations in daily operations to the full-service, high-tech auto repair facility for 20+ years. Bill was able to fuse his passions for technology and cars with a Certificate in Automotive Technology, followed by a B.S. in Business Management from Penn State. Bill is an Accredited Automotive Manager from the Automotive Management Institute as well as a CERTIFIED MASTER DEALER® from the National Independent Automobile Dealers Association. His National Institute for Automotive Service Excellence (ASE) credentials includes: Master Technician, L1 Advanced Engine Performance, P2 Parts Specialist, and X1 Undercar Specialist. Listen to Bill’s podcast episodes HERE.

    Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ

     ]]>    Key Talking Points

    • Being authentic with & about internal self-talk (like the angel & devil on the shoulders that we all have)
    • Hiring after growth- does it divide the existing team?
    • Screen and filter for core values during interview process- involve the team in the interview process
    • Transparency for internal employees and customers
    • Stay consistent
    • Creating goals together
    • “Lead from the front, it’s hard to push a rope”
    • Vision won't go anywhere unless it is shared, written, and in front of everyone every single day. Tie the vision with what people want. 
    • Sharing finances and educating employees with their own finances
    • Empower employees- act as business owners
    • Community-create deep community bonds. Getting your team involved with these endeavors gives them a sense of accomplishment and starts to shape tomorrow's philanthropists 
    • Get connected with other shops
    • EOS setting company culture- regularly schedule meeting with same agenda (Weekly, Quarterly, Annual Meeting) Living in a 90 day world. Quarterly one-on-one conversations with bi-directional feedback
    • Dream Manager by Mathew Kelly-A business parable about how companies can achieve remarkable results by helping their employees fulfill their dream. Special position within the company to help people dream and execute on those dreams. Help people get what they want in life, Helps you get what you want in life.
    • "The Energy Bus Field Guide" Jon Gordon

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

    The Panel

    Russell Crosby is the owner of Russ’s Wrench Auto Repair located in Clinton, NJ. Russ's previous episodes HERE

    William J. DeBoer (Bill Jr.) is Co-owner and Vice President of DeBoer’s Auto Sales & Service. Bill has been responsible for bringing innovations in daily operations to the full-service, high-tech auto repair facility for 20+ years. Bill was able to fuse his passions for technology and cars with a Certificate in Automotive Technology, followed by a B.S. in Business Management from Penn State. Bill is an Accredited Automotive Manager from the Automotive Management Institute as well as a CERTIFIED MASTER DEALER® from the National Independent Automobile Dealers Association. His National Institute for Automotive Service Excellence (ASE) credentials includes: Master Technician, L1 Advanced Engine Performance, P2 Parts Specialist, and X1 Undercar Specialist. Listen to Bill’s podcast episodes HERE.

    Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ

     ]]>    5c936d96-0ba6-43c9-9d31-367f52840cc3Thu, 23 Dec 2021 00:15:00 -040044:12falsefull255255Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255] Culture is a common buzzword in our world. But did you know every organization has organic culture no matter what? If you’re not consistently developing and working on your culture, it will churn on its own and slip from your fingertips. What’s the cultural vibe in your business? remarkableresults.biz/a255    Out of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z [E010] - Automotive Field TheoryOut of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z [E010] - Automotive Field TheoryOut of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z

    • He holds some records in basketball that may never be broken
    • He was a scoring machine
    • He was not naturally talented but was 6” 5”
    • He came up with his own drills
    • He was doing things back in the 60s and 70s ahead of his time
    • He spent time training, studying and working out, and challenging himself to get better
    • He never had any god-given talent that would have made him like LeBron James or Michael Jordon
    • Hard work can pay off
    • Perfect Practice makes Perfect
    • Journal your thoughts, ideas, intuition take-a-ways
    • You have enough talent and natural skill to be the best or become really good at what you do
    • Hard work, attention to detail
    • Focus in the right direction, the right area, can be rewarding
    • Find mistakes and inaccuracies
    • Find ways to train yourself better
    • Don’t need to work fast but smoothly. Get economy off motion.

    Link to Matt's Journaling Episode on Remarkable Results Radio HERE.

    ]]>    Out of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z

    • He holds some records in basketball that may never be broken
    • He was a scoring machine
    • He was not naturally talented but was 6” 5”
    • He came up with his own drills
    • He was doing things back in the 60s and 70s ahead of his time
    • He spent time training, studying and working out, and challenging himself to get better
    • He never had any god-given talent that would have made him like LeBron James or Michael Jordon
    • Hard work can pay off
    • Perfect Practice makes Perfect
    • Journal your thoughts, ideas, intuition take-a-ways
    • You have enough talent and natural skill to be the best or become really good at what you do
    • Hard work, attention to detail
    • Focus in the right direction, the right area, can be rewarding
    • Find mistakes and inaccuracies
    • Find ways to train yourself better
    • Don’t need to work fast but smoothly. Get economy off motion.

    Link to Matt's Journaling Episode on Remarkable Results Radio HERE.

    ]]>    97cb1c12-1841-4b1f-8c24-7c2654b10a84Wed, 22 Dec 2021 00:15:00 -040021:45falsebonus    The Four Pillars of Marketing – Tony Mercury [RR 703]The Four Pillars of Marketing - Tony MercuryKey Talking Points

    • “Top Internet Marketing Trends for your Repair Shop”
    • OMNI channel marketing- be everywhere at all times
    • Producing video content- It’s easier than you think, everyone has a cell phone to use, you don’t need a high budget. 
    • Contact hack for blogs- start typing in google and google will show what people are searching for. The goal is to get someone in the local market to find the blog.
    • Grassroots marketing- birthdays, customers, 
    • Four pillars of marketing: website (70% of searches are mobile), SEO, paid search, social media 
    • Call to action on a website- click to call, click to schedule, click to ready google reviews, live chat
    • How are people interacting? How do your customers want to interact? Are you future thinking?
    • Update your website every 18-24 months to keep it fresh- research other websites in and outside of the industry. Ask others for their opinion

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer. www.napaautocare.com 
    Tony Mercury is the Vice President of Revenue for Autoshop Solutions. He's been helping shop owners market their businesses since 2015.

    ]]>    Key Talking Points

    • “Top Internet Marketing Trends for your Repair Shop”
    • OMNI channel marketing- be everywhere at all times
    • Producing video content- It’s easier than you think, everyone has a cell phone to use, you don’t need a high budget. 
    • Contact hack for blogs- start typing in google and google will show what people are searching for. The goal is to get someone in the local market to find the blog.
    • Grassroots marketing- birthdays, customers, 
    • Four pillars of marketing: website (70% of searches are mobile), SEO, paid search, social media 
    • Call to action on a website- click to call, click to schedule, click to ready google reviews, live chat
    • How are people interacting? How do your customers want to interact? Are you future thinking?
    • Update your website every 18-24 months to keep it fresh- research other websites in and outside of the industry. Ask others for their opinion

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer. www.napaautocare.com 
    Tony Mercury is the Vice President of Revenue for Autoshop Solutions. He's been helping shop owners market their businesses since 2015.

    ]]>    85813be9-7a53-40be-8b8d-b20fe3ecd9efTue, 21 Dec 2021 00:15:00 -040026:47falsefull703703The Four Pillars of Marketing [RR 703] This episode focuses on simplified marketing that will offer new ideas to try out and to bring focus to “thinking like the customer.” Make sure your business is making a splash and being noticed. remarkableresults.biz/e703    Four Phases Series - The Overview - Chris Cotton Weekly Blitz [E039] - Chris Cotton Weekly BlitzFour Phases Series - The Overview - Chris Cotton Weekly Blitz [E039] - Chris Cotton Weekly BlitzOur Sponsor:

    https://autoleap.com/?utm_source=chris-cotton&utm_medium=partnership&utm_campaign=chris-cotton-website

    Show Notes:

    One quick note before we get started. Every shop is unique in its situation and what takes one shop 6 months to complete may take another 3 months and or 16 months. That's why we believe as a company there is no cookie-cutter plan and progression to get you from where you are to where you want to be. If you have a great handle on 'C, D OR E' then we can catch up and master 'A & B' and then move to 'F' and so on. In future episodes, we are going to go into greater depth in all of the topics that I am going to talk about today.

    • Pre-Phase, Acknowledging you need help, you ask for help and receive help.
    • Phase 1, You've asked for help, now what? Getting profits in place and processes and procedures.
    • Phase 2, Growth Mode- Do we need more cars, fewer cars? Marketing and planning.
    • Phase 3, Time to put a bow on it! Are we expanding? Are we happy with the shop we have? Exit Strategies and planning.
    • Phase 4, Hero rides away or Margaritas on the beach? Everything has worked out and it's time to move on.

    You must remember, you can't do any of this if you don't ask for help!

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    580-491-3519

    Email Chris: chris@autofixsos.com

    ]]>    Our Sponsor:

    https://autoleap.com/?utm_source=chris-cotton&utm_medium=partnership&utm_campaign=chris-cotton-website

    Show Notes:

    One quick note before we get started. Every shop is unique in its situation and what takes one shop 6 months to complete may take another 3 months and or 16 months. That's why we believe as a company there is no cookie-cutter plan and progression to get you from where you are to where you want to be. If you have a great handle on 'C, D OR E' then we can catch up and master 'A & B' and then move to 'F' and so on. In future episodes, we are going to go into greater depth in all of the topics that I am going to talk about today.

    • Pre-Phase, Acknowledging you need help, you ask for help and receive help.
    • Phase 1, You've asked for help, now what? Getting profits in place and processes and procedures.
    • Phase 2, Growth Mode- Do we need more cars, fewer cars? Marketing and planning.
    • Phase 3, Time to put a bow on it! Are we expanding? Are we happy with the shop we have? Exit Strategies and planning.
    • Phase 4, Hero rides away or Margaritas on the beach? Everything has worked out and it's time to move on.

    You must remember, you can't do any of this if you don't ask for help!

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    580-491-3519

    Email Chris: chris@autofixsos.com

    ]]>    8cbaef27-813e-4db1-a684-a34e846ebc75Mon, 20 Dec 2021 00:15:00 -040018:09falsebonus    29 Year Old Daughter Takes Ownership – Remodeled and Has Coach [AW 084]29 Year Old Daughter Takes Ownership - Remodeled and Has CoachKey Talking Points

    Ashlan Kaplan, Cannon Auto Repair, Cannon Falls, MN

    • Taking over the shop from dad
    • Must have solid team behind you to rely on- if you’re not there one day it will continue to run properly?
    • Husband is a financial advisor and is the team player at home
    • Ashlan started working at shop once a week as trial to see if she would want to work in business
    • Earning respect from others as a female
    • “Your never making changes, you’re making improvements”
    • Business mindset- growth
    • Has business coach and leadership coach
    • Biggest learning curve- learning how all the numbers work and understanding financials
    • Short term plan- find 3rd technician in order to grow

     

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    Key Talking Points

    Ashlan Kaplan, Cannon Auto Repair, Cannon Falls, MN

    • Taking over the shop from dad
    • Must have solid team behind you to rely on- if you’re not there one day it will continue to run properly?
    • Husband is a financial advisor and is the team player at home
    • Ashlan started working at shop once a week as trial to see if she would want to work in business
    • Earning respect from others as a female
    • “Your never making changes, you’re making improvements”
    • Business mindset- growth
    • Has business coach and leadership coach
    • Biggest learning curve- learning how all the numbers work and understanding financials
    • Short term plan- find 3rd technician in order to grow

     

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    f65a8832-a14f-4b71-88ae-b2932c0f2b8dSat, 18 Dec 2021 00:15:00 -040018:00falsefull848429 Year Old Daughter Takes Ownership - Remodeled and Has Coach [AW 084] Guest host and shop tour with Ashlan Kaplan, Cannon Auto Repair, Cannon Falls, MN. Find out what Ashlan Kaplan is doing to successfully take over her father’s business. How does she do it with a two young children under 3 years old? remarkableresults.biz/aw084    Three Managers You Need In Your Business- George Zeeks [RR 702]Three Managers You Need In Your Business - George ZeeksGeorge Zeeks, Director of Member Services, ATI

    Key Talking Points

    • Most shop owners want a manager that will take over everything- how do you groom/grow/mentor that person? What are the traits needed? You can’t buy your freedom, you have to grow it.
    • Potato metaphor- 1 potato can be anything if you know what to do
    • Manage instead of mentoring- “owners love the thought of the manager.” You can’t hire the perfect manager. Your business model can be completely different than what they are used to.
    • Retail Manager (providing the experience for the customers, is the shop clean? Is the coffee ready? High level of attention to detail, the brand of the business), Sales Manager (responsible for sales, scheduling, comebacks, managing the flow during the day), Production Manager (understand capacities of employees and continue to grow them, the chess master, tracking hours and avoid “donkey day/donkey hour”)
    • PPP loan during COVID- upgrade the business
    • The money is made at the edge of chaos- where is the line before chaos?
    • You get paid off of what you get done not the sale
    • Donkey day on Wednesdays- what do you need to do to finish the week before they “donkey down” and lose motivation.

     

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>George Zeeks, Director of Member Services, ATI

    Key Talking Points

    • Most shop owners want a manager that will take over everything- how do you groom/grow/mentor that person? What are the traits needed? You can’t buy your freedom, you have to grow it.
    • Potato metaphor- 1 potato can be anything if you know what to do
    • Manage instead of mentoring- “owners love the thought of the manager.” You can’t hire the perfect manager. Your business model can be completely different than what they are used to.
    • Retail Manager (providing the experience for the customers, is the shop clean? Is the coffee ready? High level of attention to detail, the brand of the business), Sales Manager (responsible for sales, scheduling, comebacks, managing the flow during the day), Production Manager (understand capacities of employees and continue to grow them, the chess master, tracking hours and avoid “donkey day/donkey hour”)
    • PPP loan during COVID- upgrade the business
    • The money is made at the edge of chaos- where is the line before chaos?
    • You get paid off of what you get done not the sale
    • Donkey day on Wednesdays- what do you need to do to finish the week before they “donkey down” and lose motivation.

     

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    c078d6f6-0112-4563-b3e5-efd56f229584Fri, 17 Dec 2021 00:15:00 -040039:17falsefull702702Three Managers You Need In Your Business [RR 702] Can owners buy freedom? The short answer is no, they have to grow it with their people. Are you grooming specific employees in managerial roles? Or do you give them a title and assume they can go on autopilot? George Zeeks discusses the three different managers you need in your business as it grows. Find out if you have these roles filled or you need to start. remarkableresults.biz/e702Are You Getting Value From Your Training Dollars? [THA 254]Are You Getting Value From Your Training Dollars?Key Talking Points

    • Help the classroom understand, relate and apply it- don't overcomplicate
    • Do we have too much “wow factor” are they leaving the class thinking the instructor is knowledgeable or are they leaving with epiphany moments
    • Talk to students then listen- take what you know and piece the puzzle together to what they understand
    • Presentations aren’t teaching- too much information isn’t going to stick, pick one focal point. 
    • “Teaching isn't talking” 
    • Scan QR code to answer questions prior to class to get feedback, or ask questions in beginning and ask the same question at the end. 
    • “How to learn” class- learning styles, you may prefer one but you also need to improve the other learning styles
    • Achieving certification doesn’t mean you are exempt from learning more
    • “How to teach” class- sticking content needs to have an anchor point. Giving information and give the opportunity to give information back and start applying it
    • “How to take tests” 
    • Dunnan and Kreuger- high confidence have lower competence, ability to do doesn’t match what they display out (big peacock), not confident and constantly reading and learning, they stay quiet. 
    • Learning path- apply the knowledge you receive immediately

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

    The Panel

    Jim Cokonis Sr Curriculum Developer, CARQUEST Technical InstituteFind Jim’s other episodes HERE.

    Justin Morgan LMV Bavarian Technical Support and Trainer, ASE-Wave Technical Ambassador, ASE Master, L1, CMAT (Certified Master Auto Tech). Justin’s Previous Episode HERE.

    Anthony Williams is a Special Projects Manager at Advance Auto Parts, Colorado Springs, Colorado. Anthony’s Previous Episode HERE.

     ]]>    Key Talking Points

    • Help the classroom understand, relate and apply it- don't overcomplicate
    • Do we have too much “wow factor” are they leaving the class thinking the instructor is knowledgeable or are they leaving with epiphany moments
    • Talk to students then listen- take what you know and piece the puzzle together to what they understand
    • Presentations aren’t teaching- too much information isn’t going to stick, pick one focal point. 
    • “Teaching isn't talking” 
    • Scan QR code to answer questions prior to class to get feedback, or ask questions in beginning and ask the same question at the end. 
    • “How to learn” class- learning styles, you may prefer one but you also need to improve the other learning styles
    • Achieving certification doesn’t mean you are exempt from learning more
    • “How to teach” class- sticking content needs to have an anchor point. Giving information and give the opportunity to give information back and start applying it
    • “How to take tests” 
    • Dunnan and Kreuger- high confidence have lower competence, ability to do doesn’t match what they display out (big peacock), not confident and constantly reading and learning, they stay quiet. 
    • Learning path- apply the knowledge you receive immediately

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

    The Panel

    Jim Cokonis Sr Curriculum Developer, CARQUEST Technical InstituteFind Jim’s other episodes HERE.

    Justin Morgan LMV Bavarian Technical Support and Trainer, ASE-Wave Technical Ambassador, ASE Master, L1, CMAT (Certified Master Auto Tech). Justin’s Previous Episode HERE.

    Anthony Williams is a Special Projects Manager at Advance Auto Parts, Colorado Springs, Colorado. Anthony’s Previous Episode HERE.

     ]]>    588caca9-331d-431b-abdc-ff1d39199b1eThu, 16 Dec 2021 00:15:00 -040053:48falsefull254254Are You Getting Value From Your Training Dollars? [THA 254] We preach on this podcast that the investment in training is everything to you and your business. However, are you receiving the training in the proper way? We are taking a deeper dive into what training should be, and how to learn effectively. You might think those are simple concepts you can skip over, but trust me, this episode will change your perspective. remarkableresults.biz/a254    Observation From a Class I Presented - Matt Fanslow Diagnosing the Aftermarket A to Z [E009] - Automotive Field TheoryObservation From a Class I Presented - Matt Fanslow Diagnosing the Aftermarket A to Z [E009] - Automotive Field TheoryObservation From a Class I Presented - Matt Fanslow Diagnosing the Aftermarket A to Z

    • I taught a PICO scope class and had a few observations
    • Some owners/managers were present with their technicians
    • Some owners/managers were amazed at what the scope could do for them
    • Owners should not ignore business management classes at the expense of technician training
    • Great chance to learn what other shops are doing
    • Do owners who started as techs become more willing to invest in the back of the house vs the owners that came from outside the business or from the service counter? Are they more willing to spend money on the customer or systems than the back of the house?
    • It is important to cross-train and get management more involved in the value of equipment and the tools needed to produce timely and quality work in the bays (efficiently, accurately, reduce negative outcomes ) 
    • I believe techs should have to answer a phone and schedule an appointment and vice versa to keep the team understanding and humble
    • If a tech breaks out a piece of equipment that they have not used in a long time and because of training they see value in it, be sure they are not punished for spending extra time

    ]]>    Observation From a Class I Presented - Matt Fanslow Diagnosing the Aftermarket A to Z

    • I taught a PICO scope class and had a few observations
    • Some owners/managers were present with their technicians
    • Some owners/managers were amazed at what the scope could do for them
    • Owners should not ignore business management classes at the expense of technician training
    • Great chance to learn what other shops are doing
    • Do owners who started as techs become more willing to invest in the back of the house vs the owners that came from outside the business or from the service counter? Are they more willing to spend money on the customer or systems than the back of the house?
    • It is important to cross-train and get management more involved in the value of equipment and the tools needed to produce timely and quality work in the bays (efficiently, accurately, reduce negative outcomes ) 
    • I believe techs should have to answer a phone and schedule an appointment and vice versa to keep the team understanding and humble
    • If a tech breaks out a piece of equipment that they have not used in a long time and because of training they see value in it, be sure they are not punished for spending extra time

    ]]>    b2a45f25-1bc1-48f4-a595-4f78fb1501e6Wed, 15 Dec 2021 00:15:00 -040015:39falsebonus    Marketing: Never Take Your Foot Off the Gas Pedal [RR 701]Marketing: Never Take Your Foot Off the Gas PedalKey Talking Points

    • “Using Integration to Supercharge Your Existing Marketing”
    • The residual value of previous content- getting the most out of every picture/video
    • What should you talk about? Listen to your customer’s questions, answer in the form of a picture/video. Answer 1 question and have 1 month of marketing content. 
    • When business is good, don’t take your foot off the marketing pedal- stop stopping. Your business is the average of the highs and lows. Priorities may change but continue to do what works. Instead of slowing down, take a turn instead. Always talk about the culture of your business. 
    • Email marketing- seeing the email in the inbox without opening it is still successful as a reminder you’re there. People will forget about you. 
    • Marketing vs advertising- marketing develops relationships with customers and turns them into friends. Making connections with customers to the shop employees.   
    • Commitment to community involvement 
    • Facebook Ads- don’t put all your eggs in one basket.
    • “Turn your authentic message into a constant message” Darrin Barney
    • Don’t wait until the bottom falls out to set your business for success 
    • Continue to move your goals

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

    The Panel

    Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they launched Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that. Kim is a member of Women in Auto Care, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes HERE. Shop Marketing Pros Website HERE.

    Brian Walker was a Mercedes Benz Master dealer technician and was ASE Master Certified. He owned Peak Automotive in Apex, NC and was recognized by Motor Age Magazine as a Top Ten Shops twice. Brian was also the ASA North Carolina Mechanical Division Director. Brian is co-owner of Shop Marketing Pros. He does “Done for you” marketing services for auto repair shops. Brian believes that most people overcomplicate their marketing in an effort to make it easier. Look for Brian’s other episodes HERE.

    J.R. Portman is the Chief Operating Officer and Vice President of Shop Marketing Pros. Originally hailing from Laredo, Texas, the Tulane University alumnus earned a B.A. in English and Studio Art while focusing on photography and creative writing. In his 20-year photography career, Portman has racked up many accolades, including being a Google Trusted Photographer and Local Search Strategist. As COO of Shop Marketing Pros, J.R. oversees all departments of the marketing agency and workflow. He also spends a lot of his time conversing with both present and prospective clients to ensure marketing goals are being discovered, defined and delivered."

    Look for J.R's other episodes HERE

    Key Talking Points

    • “Using Integration to Supercharge Your Existing Marketing”
    • The residual value of previous content- getting the most out of every picture/video
    • What should you talk about? Listen to your customer’s questions, answer in the form of a picture/video. Answer 1 question and have 1 month of marketing content. 
    • When business is good, don’t take your foot off the marketing pedal- stop stopping. Your business is the average of the highs and lows. Priorities may change but continue to do what works. Instead of slowing down, take a turn instead. Always talk about the culture of your business. 
    • Email marketing- seeing the email in the inbox without opening it is still successful as a reminder you’re there. People will forget about you. 
    • Marketing vs advertising- marketing develops relationships with customers and turns them into friends. Making connections with customers to the shop employees.   
    • Commitment to community involvement 
    • Facebook Ads- don’t put all your eggs in one basket.
    • “Turn your authentic message into a constant message” Darrin Barney
    • Don’t wait until the bottom falls out to set your business for success 
    • Continue to move your goals

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

    The Panel

    Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they launched Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that. Kim is a member of Women in Auto Care, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes HERE. Shop Marketing Pros Website HERE.

    Brian Walker was a Mercedes Benz Master dealer technician and was ASE Master Certified. He owned Peak Automotive in Apex, NC and was recognized by Motor Age Magazine as a Top Ten Shops twice. Brian was also the ASA North Carolina Mechanical Division Director. Brian is co-owner of Shop Marketing Pros. He does “Done for you” marketing services for auto repair shops. Brian believes that most people overcomplicate their marketing in an effort to make it easier. Look for Brian’s other episodes HERE.

    J.R. Portman is the Chief Operating Officer and Vice President of Shop Marketing Pros. Originally hailing from Laredo, Texas, the Tulane University alumnus earned a B.A. in English and Studio Art while focusing on photography and creative writing. In his 20-year photography career, Portman has racked up many accolades, including being a Google Trusted Photographer and Local Search Strategist. As COO of Shop Marketing Pros, J.R. oversees all departments of the marketing agency and workflow. He also spends a lot of his time conversing with both present and prospective clients to ensure marketing goals are being discovered, defined and delivered."

    Look for J.R's other episodes HERE

    ]]>e64b0faf-aa48-437f-a5e1-fa0ffa67cd45Tue, 14 Dec 2021 00:15:00 -040032:26falsefull701701Marketing: Never Take Your Foot Off the Gas Pedal [RR 701] It’s always a pleasure to sit down with the Shop Marketing Pro’s team. We recorded this at the 2021 ASTE Conference. Marketing is constantly evolving and as a business owner, it’s easy to push it to the back burner. So do you know when is the best time to be marketing? My panel explains the great mystery of life. remarkableresults.biz/e701    Managing Holiday Stress Amid the Pandemic – Dr. Dave Weiman [RR 593]Managing Holiday Stress Amid the Pandemic - Dr. Dave WeimanHERE. Key Talking Points
    • Continuing traditions should be kept up the best you can.Relive the memories
    • Some feel lonely at this time of the yearSome get their energy from other people
    • Some get their energy from being alone
    • Some issues of the pandemic are another layer of concern or worry to be safe that can cause stress or the blues.
    • Maintain routines especially during the holidays. It gives our lives a sense of structure and stability and helps provide continuity over time.
    • Things that spark joy. They are touchstones for you.
    • We choose what to think about in any given moment
    • We can turn off bad news. There is an on-off switch or mute button on our TVs and phones
    • Recognize what is the same to find stability
    • Some people love change, some don’tSome love change
    • The ones that don’t, think about what is staying the same
    • In zoom meeting, you can see the environment that your friends and colleagues live in
    • Our time horizon for planning is shorter because of the pandemicThe cone of uncertainty is shorter for the time being
    • Consider your team and your customer as it comes to the stress they may carry because of the pandemic and at the holiday time
    • Be an optimist but a realist at the same time
    • We usually have more than one option to solve a problem
    • As a business owner, your values and purpose don’t change as you go through stress and the tough time this holiday can create personal stress.That is the foundation of strength in your company, your people, and your life
    • Connections are key. Having trust in other people
    • Consider the impact on you. Reach out and touch someone Example praise someone for what they do for you
    • Write a card or letter is very powerful
    • Referencing is storytellingExample of competency or value that has made your business successful
    • If you are invited to a holiday party and you do not want to go, even though the people who invited you don’t want you to get Covid-19, you can say I’m not available this year but can’t wait to get together next year.You do not need to give a reason
    • Dave Ramsey says No.; is a complete sentence.
    • Focus on the little things and what delights you and makes you happyConnect with other people

    Resources:
    • Thanks to Dave Weiman for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available. Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.]]>    HERE. Key Talking Points
    • Continuing traditions should be kept up the best you can.Relive the memories
    • Some feel lonely at this time of the yearSome get their energy from other people
    • Some get their energy from being alone
    • Some issues of the pandemic are another layer of concern or worry to be safe that can cause stress or the blues.
    • Maintain routines especially during the holidays. It gives our lives a sense of structure and stability and helps provide continuity over time.
    • Things that spark joy. They are touchstones for you.
    • We choose what to think about in any given moment
    • We can turn off bad news. There is an on-off switch or mute button on our TVs and phones
    • Recognize what is the same to find stability
    • Some people love change, some don’tSome love change
    • The ones that don’t, think about what is staying the same
    • In zoom meeting, you can see the environment that your friends and colleagues live in
    • Our time horizon for planning is shorter because of the pandemicThe cone of uncertainty is shorter for the time being
    • Consider your team and your customer as it comes to the stress they may carry because of the pandemic and at the holiday time
    • Be an optimist but a realist at the same time
    • We usually have more than one option to solve a problem
    • As a business owner, your values and purpose don’t change as you go through stress and the tough time this holiday can create personal stress.That is the foundation of strength in your company, your people, and your life
    • Connections are key. Having trust in other people
    • Consider the impact on you. Reach out and touch someone Example praise someone for what they do for you
    • Write a card or letter is very powerful
    • Referencing is storytellingExample of competency or value that has made your business successful
    • If you are invited to a holiday party and you do not want to go, even though the people who invited you don’t want you to get Covid-19, you can say I’m not available this year but can’t wait to get together next year.You do not need to give a reason
    • Dave Ramsey says No.; is a complete sentence.
    • Focus on the little things and what delights you and makes you happyConnect with other people

    Resources:
    • Thanks to Dave Weiman for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available. Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.]]>    c3a605f3-b538-4b9e-8b7f-3761ff2b1e18Tue, 14 Dec 2021 00:15:00 -040031:43falsefull593593Managing Holiday Stress Amid the Pandemic - With Dr Dave Weiman [RR 593] This holiday might not be the same as it was before but learn from Dr. Dave Weiman some great advice on dealing with the holidays. I’m with Dave Weiman, the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. He is also an adjunct Assistant Professor at Widener University’s Institute for Graduate Clinical Psychology, and he is a Certified Performance Coach through Johnson and Johnson’s Human Performance Institute. Dr. Dave gives you some great tips to help you get through the season. As an example, he says to maintain your routines, especially during the holidays. It gives our lives a sense of structure and stability and helps provide continuity over time. This is just one coping tactic he provides. This is an episode that all in your circle should listen to. Send the link to the members of your team, your peer group, your spouse, and your family. The talking points of this episode can be found at remarkablersults.biz/e593.    It is OK to say NO! - Chris Cotton Weekly Blitz [E038] - Chris Cotton Weekly BlitzIt is OK to say NO! - Chris Cotton Weekly Blitz [E038] - Chris Cotton Weekly BlitzIt is OK to say NO!

    1. Establish your proper boundaries and policies -- early and well

    2. Just say “no"

    3. Offer an alternative.

    4. Be assertive, but remain courteous.

    5. Don’t respond immediately

    6. Know your value.

    7. Practice your response.

    8. Be more selfish.

    9. Use the ‘Broken Record’ technique.

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    580-491-3519

    Email Chris: chris@autofixsos.com

    ]]>    It is OK to say NO!

    1. Establish your proper boundaries and policies -- early and well

    2. Just say “no"

    3. Offer an alternative.

    4. Be assertive, but remain courteous.

    5. Don’t respond immediately

    6. Know your value.

    7. Practice your response.

    8. Be more selfish.

    9. Use the ‘Broken Record’ technique.

    Coach Chris Cotton

    AutoFix-Auto Shop Coaching

    Visit Auto Shop Coaching website HERE.

    580-491-3519

    Email Chris: chris@autofixsos.com

    ]]>    5cd3e57b-fc9f-493e-bc88-d1066313f0a3Mon, 13 Dec 2021 00:15:00 -040014:59falsebonus    Big Business in a Small Town- Candice and Jesse Beuttenmuller [AW 083]Big Business in a Small Town- Candice and Jesse BeuttenmullerKey Talking Points

    Candice and Jesse Beuttenmuller, TJ's Alignment and Repair, WaKeeney, KS

    • Challenges: Parts availability, vendor options, population
    • Benefits: awesome customers, vendors who know our names, personal interaction
    • Kansas City: population 156,000 in 128 square miles
    • WaKeeney: population 2,840 in 900 square miles
    • 6-8 cars per day with 2 technicians- customers are extremely patient and understanding
    • Carquest for parts- next parts distributor are 36 miles away, wait 1-3 days to get parts. Tires for a customer have been on order for 2 months
    • Training- ASTE and Vision. Closes shop and everyone goes to training.
    • Involved with the community- summer leagues, wrestling clubs, chamber of commerce. Kids have to come into the shop for donations, they can’t call/message/social media 

     

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    Key Talking Points

    Candice and Jesse Beuttenmuller, TJ's Alignment and Repair, WaKeeney, KS

    • Challenges: Parts availability, vendor options, population
    • Benefits: awesome customers, vendors who know our names, personal interaction
    • Kansas City: population 156,000 in 128 square miles
    • WaKeeney: population 2,840 in 900 square miles
    • 6-8 cars per day with 2 technicians- customers are extremely patient and understanding
    • Carquest for parts- next parts distributor are 36 miles away, wait 1-3 days to get parts. Tires for a customer have been on order for 2 months
    • Training- ASTE and Vision. Closes shop and everyone goes to training.
    • Involved with the community- summer leagues, wrestling clubs, chamber of commerce. Kids have to come into the shop for donations, they can’t call/message/social media 

     

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    dc787512-7848-4f01-8422-cc94663f4cdaSat, 11 Dec 2021 00:15:00 -040021:01falsefull8383Big Business in a Small Town- Candice and Jesse Beuttenmuller [AW 083] Guest hosts and shop tour with Candice and Jesse Beuttenmuller, TJ's Alignment and Repair, WaKeeney, KS. How does a business survive in rural America where the population in the county is 2800 within 900 square miles. Find out how they make it work. They even have a business coach. remarkableresults.biz/aw083    700th Episode Milestone- 7 Trends [RR 700]700th Episode Milestone- 7 TrendsKey Talking Points

    • Donnie Hudson, 3 Location, Troy Auto Care, Troy, MI
      • Retaining great employees  
      • Listen to your employees and keep the morale up 
      • Flexible schedules 
      • Feedback- transparent communication 
      • Take care of your people and they will take care of you



    • AJ Nealey, Nealey Auto Service, Edgewater and Deale, MD
      • Talent mining (Finding superstars)
      • Hand in hand with retention
      • Your employees should be your biggest advocate and biggest fan
      • Do you have the right culture internally and align with your organization?
      • Can new hires be adaptable to a new culture they aren’t used to? 
      • Each role builds the company



    • Seth Thorson, Eurotech,  New Brighton, Woodbury, Medina, MN
      • Tesla Factor 
      • Electric cars break and need repair/maintenance- an opportunity
      • Tesla training starting to come to the market
      • “Service Mode” disables live view and summon capabilities
      • Don’t say no to EV’s



    • Dr. Laura Shwaluk, The Auto Shop, Plano, TX
      • Retaining great employees  
      • “Now Hiring” signs no longer work
      • 50-65% of workers that are currently working are either actively looking for a new job or open to a new job
      • How engaged are your employees with their work and the business?
      • When you lose an employee you lose productivity
      • Employees are looking for a “home”- core values, being appreciated, respect from owners and team members, integrity, achievement projects, sportsmanship


    • Emily Chung, AutoNiche, Markham, ON
      • Attracting the next generation 
      • By the time we talk to them about trades mid to late high school it's already too late. We need to get them interested at a younger age and get rid of the stigma with parents
      • Capturing the youth- by high school they have already formed their opinion of their career paths. 
      • How are you portraying your shop? What does it look like to the parents?



    • Keith Perkins, L1 Automotive Diagnostics, Tulsa, OK
      • Mobile Car Repair Trend (Vehicle Service)
      • Working on a car in someone’s driveway- unsafe
      • Over 60 google listings in the local area of Tulsa, OK, less than 10% are more than 4 years old of mobile auto repair business-wide acceptance 
      • Facebook Marketplace/Craigslist- individuals ready to perform repairs
      • What started this movement? Technicians that didn’t have a “home” 
      • Consider “concierge service” for picking up and driving back 



    • Colleen Yarger, Mark’s Independent Service, Chatsworth, CA
      • Aging fleet
      • Car shortage- people aren’t as willing to get new cars. 
      • 10-15 year old cars is the new niche- bigger tickets
      • Automobiles that are age 12 years or older are anticipated to increase by 15%
      • The number of vehicles 5 years old or less is predicted to increase by almost 25%.
      • Research shows in 2021, there will be an estimated 76 million vehicles aged 16 years or older in the United States.



    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Key Talking Points

    • Donnie Hudson, 3 Location, Troy Auto Care, Troy, MI
      • Retaining great employees  
      • Listen to your employees and keep the morale up 
      • Flexible schedules 
      • Feedback- transparent communication 
      • Take care of your people and they will take care of you



    • AJ Nealey, Nealey Auto Service, Edgewater and Deale, MD
      • Talent mining (Finding superstars)
      • Hand in hand with retention
      • Your employees should be your biggest advocate and biggest fan
      • Do you have the right culture internally and align with your organization?
      • Can new hires be adaptable to a new culture they aren’t used to? 
      • Each role builds the company



    • Seth Thorson, Eurotech,  New Brighton, Woodbury, Medina, MN
      • Tesla Factor 
      • Electric cars break and need repair/maintenance- an opportunity
      • Tesla training starting to come to the market
      • “Service Mode” disables live view and summon capabilities
      • Don’t say no to EV’s



    • Dr. Laura Shwaluk, The Auto Shop, Plano, TX
      • Retaining great employees  
      • “Now Hiring” signs no longer work
      • 50-65% of workers that are currently working are either actively looking for a new job or open to a new job
      • How engaged are your employees with their work and the business?
      • When you lose an employee you lose productivity
      • Employees are looking for a “home”- core values, being appreciated, respect from owners and team members, integrity, achievement projects, sportsmanship


    • Emily Chung, AutoNiche, Markham, ON
      • Attracting the next generation 
      • By the time we talk to them about trades mid to late high school it's already too late. We need to get them interested at a younger age and get rid of the stigma with parents
      • Capturing the youth- by high school they have already formed their opinion of their career paths. 
      • How are you portraying your shop? What does it look like to the parents?



    • Keith Perkins, L1 Automotive Diagnostics, Tulsa, OK
      • Mobile Car Repair Trend (Vehicle Service)
      • Working on a car in someone’s driveway- unsafe
      • Over 60 google listings in the local area of Tulsa, OK, less than 10% are more than 4 years old of mobile auto repair business-wide acceptance 
      • Facebook Marketplace/Craigslist- individuals ready to perform repairs
      • What started this movement? Technicians that didn’t have a “home” 
      • Consider “concierge service” for picking up and driving back 



    • Colleen Yarger, Mark’s Independent Service, Chatsworth, CA
      • Aging fleet
      • Car shortage- people aren’t as willing to get new cars. 
      • 10-15 year old cars is the new niche- bigger tickets
      • Automobiles that are age 12 years or older are anticipated to increase by 15%
      • The number of vehicles 5 years old or less is predicted to increase by almost 25%.
      • Research shows in 2021, there will be an estimated 76 million vehicles aged 16 years or older in the United States.



    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    38f3b158-64db-4505-961d-79e5ec20d06eFri, 10 Dec 2021 00:15:00 -040050:11falsefull700700700th Episode Milestone- 7 Trends [RR 700] While past milestone episodes have focused on reflection, this episode focuses on the present and future in a rapid-fire format with 7 guests. Can your shop hold up as the industry and technology change? Do you have any plans to improve or change your business based on recent trends? My panel discusses some key strategies and how they face these opportunities and challenges. remarkableresults.biz/e700    Under 30: Our Future is Bright [THA 253]Under 30: Our Future is BrightKey Talking Points

    • Ad from craigslist- felt the culture and environment
    • AAPEX attendees- impressed with the material and training, meet people from the industry, stay ahead of curve, energizing
    • Breaking stereotypes of the automotive industry- surrounded by knowledge and opportunity 
    • Gaining interest if have no interest in cars- requires an interest in wanting to do better, higher purpose, “today I helped a single mom whose car broke down.” Providing perspective 
    • Passion vs purpose- passion can distract you, the purpose is a mental change and having an action
    • Customer service/community service- how can we pay it forward?
    • Business- like-minded individuals, excited to go to work, motivating each other 
    • Education and training- don’t fall behind, stay current
    • Guidance- years of experience 
    • Goals- shop owner, the industry needs to encourage young shop owners to grow and create a youth movement
    • “Dealership is an alternative to us”
    • Communication- vital in day to day operations, crucial for the success of yourself (be open and communicate to the owner and managers), meet the goals you set
    • What industry do you want to be a part of? What industry changes?
    • “Most of the time people don’t want to tell you what they want, they wait for you to tell them what you expect.”
    • Ego is the Enemy Book

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

    The Panel

    Ethan Smith, Service Advisor, Casey Automotive, Chantilly and Sterling, VA, 20 years old. Listen to Ethan's other episodes HERE

    Edgar Reyes, Service Director, Schertz Auto Service, Schertz, TX, 26 years old.

    Nate Fink, Technician, Dynamic Automotive, Frederick, MD, 23 years old

     ]]>    Key Talking Points

    • Ad from craigslist- felt the culture and environment
    • AAPEX attendees- impressed with the material and training, meet people from the industry, stay ahead of curve, energizing
    • Breaking stereotypes of the automotive industry- surrounded by knowledge and opportunity 
    • Gaining interest if have no interest in cars- requires an interest in wanting to do better, higher purpose, “today I helped a single mom whose car broke down.” Providing perspective 
    • Passion vs purpose- passion can distract you, the purpose is a mental change and having an action
    • Customer service/community service- how can we pay it forward?
    • Business- like-minded individuals, excited to go to work, motivating each other 
    • Education and training- don’t fall behind, stay current
    • Guidance- years of experience 
    • Goals- shop owner, the industry needs to encourage young shop owners to grow and create a youth movement
    • “Dealership is an alternative to us”
    • Communication- vital in day to day operations, crucial for the success of yourself (be open and communicate to the owner and managers), meet the goals you set
    • What industry do you want to be a part of? What industry changes?
    • “Most of the time people don’t want to tell you what they want, they wait for you to tell them what you expect.”
    • Ego is the Enemy Book

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

    The Panel

    Ethan Smith, Service Advisor, Casey Automotive, Chantilly and Sterling, VA, 20 years old. Listen to Ethan's other episodes HERE

    Edgar Reyes, Service Director, Schertz Auto Service, Schertz, TX, 26 years old.

    Nate Fink, Technician, Dynamic Automotive, Frederick, MD, 23 years old

     ]]>    5e2e46b8-5faa-4153-bcc6-d3b46428b8c1Thu, 09 Dec 2021 00:15:00 -040039:35falsefull253253Under 30: Our Future is Bright [THA 253] Recently I’ve had the chance to meet some inspiring young people in our industry and I wanted to be sure you had a chance to experience what I did. I brought three of them together and I think you’ll agree, if we are grooming our young talent the proper way and they have the fortitude like these three do, then our future is in strong hands. remarkableresults.biz/a253    Pickpockets and Magicians - Matt Fanslow Diagnosing the Aftermarket A to Z [E008] - Automotive Field TheoryPickpockets and Magicians - Matt Fanslow Diagnosing the Aftermarket A to Z [E008] - Automotive Field TheoryPickpockets and Magicians - Matt Fanslow Diagnosing the Aftermarket A to Z

    • Matt speaks to how pickpockets and magicians use misdirection to fool you.
    • Focus is critical in successful diagnosis.
    • Distractions need to be minimized to keep a strong level of concentration.

    ]]>    Pickpockets and Magicians - Matt Fanslow Diagnosing the Aftermarket A to Z

    • Matt speaks to how pickpockets and magicians use misdirection to fool you.
    • Focus is critical in successful diagnosis.
    • Distractions need to be minimized to keep a strong level of concentration.

    ]]>    daf58b59-3d13-4bd0-a256-e64896f5356aWed, 08 Dec 2021 00:15:00 -040023:16falsebonus    New Leadership Team at ASCCA [RR 699]New Leadership Team at ASCCAKey Talking Points

    • ASCCA- Celebrating 80 years
    • Joining associations- getting involved to make changes, unite shop owners and give them a voice. Elevate the industry together.  
    • Growing membership and advocacy- every business owner needs to be a participant. Simplify and clarify the message- sign up and be a part of the group. Attend 1 meeting and understand why virtual interaction will never replace the importance of live human interaction. 
    • Be cooperative instead of competitive with local businesses 
    • Retention of members- Future Freemium Membership to lower the barriers for people to participate for first-time members and retired members, value proposition, what do you do for the association, create more opportunity for yourself and others. 
    • Broaden your mind to career paths
    • Revamp the meetings- dinner at different shops. App for the future with news, chapter meeting information/address. 
    • Don’t ask for too much right away- there are different levels of participation in association

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover. Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

    The Panel

    Carolyn Coquillette of Luscious Garage, San Francisco, CA is the new ASCCA President. She’s also the Founder and CEO of Shop-Ware. Look for Carolyn’s other episodes HERE.

    Rocky Khamenian is the owner/operator of Bimmer & Benz Specialists in Costa Mesa, located in south Orange County, CA. He is an active member of Chapters 48 and 50 of the Automotive Service Councils of California. He has served on the Board of Directors for those chapters. He’s achieved the status of Master Technician through ASE and he has completed a wide variety of technical classes on the repair and maintenance of BMW and Mercedes Benz vehicles through WTI. He is becoming certified as a Bosch Master Technician. Look for Rocky’s other Episodes HERE.

    Rory Balmer of Twin Peaks Auto Service in Twin Peaks is the outgoing ASCCA President. ASCCA Past President Mary Kemnitz says Rory is “One of the most effective committee members I have ever had the pleasure to work with. He has won the “One Member Can Campaign” twice. He has had a significant impact on the growth and energy within Chapter 14. Look for Rorry’s other episodes HERE.

    ]]>    Key Talking Points

    • ASCCA- Celebrating 80 years
    • Joining associations- getting involved to make changes, unite shop owners and give them a voice. Elevate the industry together.  
    • Growing membership and advocacy- every business owner needs to be a participant. Simplify and clarify the message- sign up and be a part of the group. Attend 1 meeting and understand why virtual interaction will never replace the importance of live human interaction. 
    • Be cooperative instead of competitive with local businesses 
    • Retention of members- Future Freemium Membership to lower the barriers for people to participate for first-time members and retired members, value proposition, what do you do for the association, create more opportunity for yourself and others. 
    • Broaden your mind to career paths
    • Revamp the meetings- dinner at different shops. App for the future with news, chapter meeting information/address. 
    • Don’t ask for too much right away- there are different levels of participation in association

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover. Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

    The Panel

    Carolyn Coquillette of Luscious Garage, San Francisco, CA is the new ASCCA President. She’s also the Founder and CEO of Shop-Ware. Look for Carolyn’s other episodes HERE.

    Rocky Khamenian is the owner/operator of Bimmer & Benz Specialists in Costa Mesa, located in south Orange County, CA. He is an active member of Chapters 48 and 50 of the Automotive Service Councils of California. He has served on the Board of Directors for those chapters. He’s achieved the status of Master Technician through ASE and he has completed a wide variety of technical classes on the repair and maintenance of BMW and Mercedes Benz vehicles through WTI. He is becoming certified as a Bosch Master Technician. Look for Rocky’s other Episodes HERE.

    Rory Balmer of Twin Peaks Auto Service in Twin Peaks is the outgoing ASCCA President. ASCCA Past President Mary Kemnitz says Rory is “One of the most effective committee members I have ever had the pleasure to work with. He has won the “One Member Can Campaign” twice. He has had a significant impact on the growth and energy within Chapter 14. Look for Rorry’s other episodes HERE.

    ]]>    26ae5850-8300-4eda-bac6-16660504b0d1Tue, 07 Dec 2021 00:15:00 -040039:53falsefull699699New Leadership Team at ASCCA [RR 699] At AAPEX 2021 I caught up with the new Leadership team at ASCCA the Automotive Service Councils of California. I’ve known so many industry leaders who make ASCCA a great organization. I have the incoming and the outgoing president to talk about the future and a wide perspective on the power and value of association membership. Remember great things happen when we work together and my panel of ASCCA members is here to encourage you to get involved. remarkableresults.biz/e699    Do You Have a Yellow and Red Envelope? - Chris Cotton Weekly Blitz [E037] - Chris Cotton Weekly BlitzDo You Have a Yellow and Red Envelope? - Chris Cotton Weekly Blitz [E037] - Chris Cotton Weekly BlitzDo You Have a Yellow and Red Envelope? - Chris Cotton Weekly Blitz 037. Chris talks about the Importance of planning the continuation of your business in case of a short-term or life-changing moment.

    ]]>    Do You Have a Yellow and Red Envelope? - Chris Cotton Weekly Blitz 037. Chris talks about the Importance of planning the continuation of your business in case of a short-term or life-changing moment.

    ]]>    1de22b31-7729-4034-b38f-1f6291f6cbe7Mon, 06 Dec 2021 00:15:00 -040008:42falsebonus    “I Stopped Micromanaging” Becki McGinnis [AW 082]"I Stopped Micromanaging" Becki McGinnisKey Talking Points

    Becki McGinnis, Autovantage Service Center, Auburn, CA

    • Learning to trust my employees to do what I paid them to do.
    • Learning that my job is to take care of my employees, my employee's job is to take care of the customers and the customer's job is to take care of the business.
    • For many years I had focused on taking care of the customers but what I was doing was getting in the way of my employees doing their job because I was micromanaging everything because I didn't want the customer to have a bad experience however my employees were the ones having a bad experience.
    • I sometimes wonder how many employees that I have fired might have continued working for me if I had been a better leader. 
    • Preparing for next year by continuing to grow and sharing the vision with my employees.   

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    Key Talking Points

    Becki McGinnis, Autovantage Service Center, Auburn, CA

    • Learning to trust my employees to do what I paid them to do.
    • Learning that my job is to take care of my employees, my employee's job is to take care of the customers and the customer's job is to take care of the business.
    • For many years I had focused on taking care of the customers but what I was doing was getting in the way of my employees doing their job because I was micromanaging everything because I didn't want the customer to have a bad experience however my employees were the ones having a bad experience.
    • I sometimes wonder how many employees that I have fired might have continued working for me if I had been a better leader. 
    • Preparing for next year by continuing to grow and sharing the vision with my employees.   

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    22c7a299-7de4-4b30-a207-fe090e03a3f7Sat, 04 Dec 2021 00:15:00 -040020:11falsefull8282"I Stopped Micromanaging" Becki McGinnis [AW 082] Guest host and shop tour with Becki McGinnis as she discusses why "letting go" is essential if you want your business to grow. Your employees take care of your customers and as an owner, you take care of your employees. It's time to allow your employees to do the job they were hired to do. remarkableresults.biz/aw082    Industry Leaders Update Right to Repair Act & Discuss AAPEX 2021 [RR 698]Industry Leaders Update Right to Repair Act & Discuss AAPEX 2021Key Talking Points

    • Joe’s Garage AAPEX 2021- a playground for the automotive industry with lifts and hands-on engagement 
    • Right to repair- allows for the bidirectional access of data for vehicles in a standardized format. Get the diagnostic information from the vehicle. Lawsuit ensued. A federal bill will push the automotive Right to Repair. It’s not the independent vs dealership, it’s about equal competition and allowing the consumer to choose
    • Subaru- disabling Starlink system which is now evidence
    • Automakers have 270 lobbyists, the automotive aftermarket has  9
    • Changing driving habits but the miles driven is still increasing- more dependence on the vehicle, automobility 
    • EV growth- 280 million vehicles in operation, it will take time to shift, EV’s still require repairs
    • Ecommerce- expectations have increased, data and business technology has leveled up and activated the industry to improve
    • Don’t be afraid of the future
    • Repairact.com allows your signed petition sent to your local representative

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    The Panel

    Bill Hanvey, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your help is needed to help in amending the right to repair legislation. Learn everything you can about this fight to amend the right to repair legislation. Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner. Bill leads the strategic direction of The Auto Care Association’s 3,000 members and 150,000 companies representing automotive manufacturers, distributors, and service providers. Find Bill’s other episodes HERE.

    Paul McCarthy, AASA President.Paul has over 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business. Find Paul’s other episodes HERE.

    ]]>    Key Talking Points

    • Joe’s Garage AAPEX 2021- a playground for the automotive industry with lifts and hands-on engagement 
    • Right to repair- allows for the bidirectional access of data for vehicles in a standardized format. Get the diagnostic information from the vehicle. Lawsuit ensued. A federal bill will push the automotive Right to Repair. It’s not the independent vs dealership, it’s about equal competition and allowing the consumer to choose
    • Subaru- disabling Starlink system which is now evidence
    • Automakers have 270 lobbyists, the automotive aftermarket has  9
    • Changing driving habits but the miles driven is still increasing- more dependence on the vehicle, automobility 
    • EV growth- 280 million vehicles in operation, it will take time to shift, EV’s still require repairs
    • Ecommerce- expectations have increased, data and business technology has leveled up and activated the industry to improve
    • Don’t be afraid of the future
    • Repairact.com allows your signed petition sent to your local representative

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    The Panel

    Bill Hanvey, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your help is needed to help in amending the right to repair legislation. Learn everything you can about this fight to amend the right to repair legislation. Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner. Bill leads the strategic direction of The Auto Care Association’s 3,000 members and 150,000 companies representing automotive manufacturers, distributors, and service providers. Find Bill’s other episodes HERE.

    Paul McCarthy, AASA President.Paul has over 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business. Find Paul’s other episodes HERE.

    ]]>    13e65c0b-9635-4ebc-860c-ff6a0f50b905Fri, 03 Dec 2021 00:15:00 -040033:12falsefull698698Industry Leaders Update Right to Repair Act and Discuss AAPEX 2021 [RR 698] AAPEX 2021 went off without a hitch, despite the constant changes in regulations and mandates as it related to COVID. I was there and now get a behind-the-scenes glimpse of what it took to successfully launch AAPEX, plus, an important update on the Right to Repair Act and the future of our industry. Serious stuff here. While you’re listening to this episode take out your phone, go to repairact.com and be an active voice. It’s time to tell Congress you support the Right to Repair Act! If you earn your living in the independent aftermarket you need to get behind this. remarkableresults.biz/e698    Maybe You Need a Boss [THA 252]Maybe You Need a BossKey Talking Points

    • Do you feel like you operate in your own space and own world? Are you missing perspective from other local shops, or out-of-area shops? What is the pulse of your curiosity and perspective? Do you have someone that holds you accountable to grow? Are you able to take a vacation?
    • The customer/client IS the ultimate boss, no matter what we think- they sign all our checks
    • Learn from your failures
    • “Independent Shop Owners” They are independent, it works for you and against you. 
    • Business coaches have businesses coaches- you are not exempt
    • Learning something new- “Am I smarter? Or is the pool of knowledge is so big?”
    • Mutual accountability with your team back and forth with the owner
    • Are you too focused on the trade and “fixing the car?” 
    • Different seasons require different types of accountability- pushing forward, attention to detail, reeling back in, etc. Growing means you always have different approaches to your business.
    • Get out and go to events and training- you WILL resonate with someone there and it’ll change you.
    • 6,000 independent shops went out of business last year, others are expanding and building muli shop businesses 
    • Do you have blinders on or are you seeking growth?
    • Not every technician needs to be an owner and shouldn’t be an owner- starting a business so you “don’t have a boss” isn't the way to go about it. Entrepreneurial freedom doesn’t start until years after you grow your business the right way. 
    • Investment means you give to get

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

    The Panel

    Ryan Clo, Dubwerx, and AVID AutoWerx, Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth.

    Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry. Listen to Ryan’s previous episodes HERE.

    Reggie Stewart, Reggies Motor Works, and Nobel Auto Service in Noblesville, IN, Euro Specialist. Reggie’s was founded in 2006 as an eBay business selling used/vintage BMW parts. The initial funding for this venture was a $1,000 loan from his best friend. Over the past 15 years, this business has evolved from a dark cold building with no plumbing into a state-of-the art European repair facility, offering dealer level-service with a premium client experience. 

    Noble Auto Service was founded in 2020 to give owners of non-European cars a client experience very similar to Reggie’s. The plans for this business were well underway when the building next-door to Reggie’s became available, so the two businesses share an adjoining parking lot. 

    Greg Bunch is the owner of Aspen Auto Clinic, a six ocation automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug. Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his garage, to an award-winning multi-location business.

    Greg is currently a board member for the STEM-based charter school call “Automotive Institute of Science & Technology” and on the Advisory board of Ratchet and Wrench Magazine. Greg is also a board member of the Autocare organization and a certified instructor for the Worldpac Training Institute and Carquest Technical Institute. Greg’s unwavering passion for the industry has also led him to form a company called Transformers Institute, a coaching and training company dedicated to transforming the automotive industry.

    Listen to Greg’s previous episodes HERE. Transformers Institute HERE.

    Key Talking Points

    • Do you feel like you operate in your own space and own world? Are you missing perspective from other local shops, or out-of-area shops? What is the pulse of your curiosity and perspective? Do you have someone that holds you accountable to grow? Are you able to take a vacation?
    • The customer/client IS the ultimate boss, no matter what we think- they sign all our checks
    • Learn from your failures
    • “Independent Shop Owners” They are independent, it works for you and against you. 
    • Business coaches have businesses coaches- you are not exempt
    • Learning something new- “Am I smarter? Or is the pool of knowledge is so big?”
    • Mutual accountability with your team back and forth with the owner
    • Are you too focused on the trade and “fixing the car?” 
    • Different seasons require different types of accountability- pushing forward, attention to detail, reeling back in, etc. Growing means you always have different approaches to your business.
    • Get out and go to events and training- you WILL resonate with someone there and it’ll change you.
    • 6,000 independent shops went out of business last year, others are expanding and building muli shop businesses 
    • Do you have blinders on or are you seeking growth?
    • Not every technician needs to be an owner and shouldn’t be an owner- starting a business so you “don’t have a boss” isn't the way to go about it. Entrepreneurial freedom doesn’t start until years after you grow your business the right way. 
    • Investment means you give to get

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

    The Panel

    Ryan Clo, Dubwerx, and AVID AutoWerx, Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth.

    Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry. Listen to Ryan’s previous episodes HERE.

    Reggie Stewart, Reggies Motor Works, and Nobel Auto Service in Noblesville, IN, Euro Specialist. Reggie’s was founded in 2006 as an eBay business selling used/vintage BMW parts. The initial funding for this venture was a $1,000 loan from his best friend. Over the past 15 years, this business has evolved from a dark cold building with no plumbing into a state-of-the art European repair facility, offering dealer level-service with a premium client experience. 

    Noble Auto Service was founded in 2020 to give owners of non-European cars a client experience very similar to Reggie’s. The plans for this business were well underway when the building next-door to Reggie’s became available, so the two businesses share an adjoining parking lot. 

    Greg Bunch is the owner of Aspen Auto Clinic, a six ocation automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug. Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his garage, to an award-winning multi-location business.

    Greg is currently a board member for the STEM-based charter school call “Automotive Institute of Science & Technology” and on the Advisory board of Ratchet and Wrench Magazine. Greg is also a board member of the Autocare organization and a certified instructor for the Worldpac Training Institute and Carquest Technical Institute. Greg’s unwavering passion for the industry has also led him to form a company called Transformers Institute, a coaching and training company dedicated to transforming the automotive industry.

    Listen to Greg’s previous episodes HERE. Transformers Institute HERE.

     ]]>    d8a834fa-f06c-4360-8dd8-14dea7302174Thu, 02 Dec 2021 00:15:00 -040047:49falsefull252252Maybe You Need a Boss [THA 252] As an owner of your business, who holds you accountable? Why is it that many, of us, need someone to hold us accountable? Do you ever feel like you’re stuck in your own day-to-day world and not moving forward? Is your business really growing or just trying to do better than last year’s numbers? My panel has a lot of answers, if you’re willing to listen and be open-minded, this episode can be a life-changer. remarkableresults.biz/a252    The Road to Redemption from Substance Use Disorder with Danielle Fanslow Part 1 [007] - Automotive Field TheoryThe Road to Redemption from Substance Use Disorder with Danielle Fanslow Part 1 [007] - Automotive Field TheoryThe Road to Redemption from Substance Use Disorder with Danielle Fanslow Part 1. Matt is joined by his wife Danielle. As discussed there will be another episode to continue to keep this discussion alive.

    • A candid discussion between Matt and his wife Danielle
    • People struggle fighting a way back out after substance abuse to create and reach goals
    • An important goal is to have autonomy and have their own place
    • The hardest part of her job is to get people to stability
    • Many obstacles and hurdles are part of the hoops to jump through
    • There are repercussions to face
    • The relapse rate is high
    • Road back
    • Stability. Need employment
    • Rigorous honesty
    • Must be ready to change
    • External motivators are factors. Families. Legal System
    • You have to love yourself
    • There is a lot of shame to get over  
    • When substance use stops they need to fill their lives with something else
    • Searching for a job
    • Having a job
    • The first eighteen months is the danger zone while in recovery
    • Most prone to relapse
    • If people are truly into recovery they are open-minded
    • Four pillars of recovery
    • Health
    • Home
    • Purpose
    • Community 

    ]]>    The Road to Redemption from Substance Use Disorder with Danielle Fanslow Part 1. Matt is joined by his wife Danielle. As discussed there will be another episode to continue to keep this discussion alive.

    • A candid discussion between Matt and his wife Danielle
    • People struggle fighting a way back out after substance abuse to create and reach goals
    • An important goal is to have autonomy and have their own place
    • The hardest part of her job is to get people to stability
    • Many obstacles and hurdles are part of the hoops to jump through
    • There are repercussions to face
    • The relapse rate is high
    • Road back
    • Stability. Need employment
    • Rigorous honesty
    • Must be ready to change
    • External motivators are factors. Families. Legal System
    • You have to love yourself
    • There is a lot of shame to get over  
    • When substance use stops they need to fill their lives with something else
    • Searching for a job
    • Having a job
    • The first eighteen months is the danger zone while in recovery
    • Most prone to relapse
    • If people are truly into recovery they are open-minded
    • Four pillars of recovery
    • Health
    • Home
    • Purpose
    • Community 

    ]]>    3996a5bf-3051-4ea4-852c-914eacc19c30Wed, 01 Dec 2021 00:15:00 -040001:16:24falsebonus    Slow Down to Go Faster - Chris Cotton Weekly Blitz [E036] - Chris Cotton Weekly BlitzSlow Down to Go Faster - Chris Cotton Weekly Blitz [E036] - Chris Cotton Weekly BlitzSlow Down to Go Faster - Chris Cotton Weekly Blitz 036

    ]]>    Slow Down to Go Faster - Chris Cotton Weekly Blitz 036

    ]]>    120ea8b2-6546-493e-b35c-1f9b899b7b8eTue, 30 Nov 2021 00:15:00 -040019:03falsebonus    AAPEX 2021 Service Award Winners [RR 697]AAPEX 2021 Service Award WinnersShop Owner of the Year: Jamie and Eric Carlson, Ervine’s Auto Repair and Grand Rapids Hybrid, Grand Rapids, MI. Years in Business: 28. Number of Full-Time Technicians: 3. Number of technicians with ASE Certifications: 3

    Eric Carlson, co-owner of Ervine's Auto Repair & Grand Rapids Hybrid, has been a technician for over 45 years. His formal automotive education came from Ferris State University where he took all 8 ASE tests prior to graduation in 1977. Eric has been recertified every 5 years since. He took the L1 when it was introduced and is now L3 hybrid certified. Eric is a subject matter expert for ASE and has participated in writing test questions for the L3 test. Eric has been named NAPA and ASE's technician of the year 5 times. Jamie Carlson, co-owner of Ervine's Auto Repair & Grand Rapids Hybrid. She loves her job and is very proud of how her shop has kept ahead of technological changes to stay relevant and customer-focused. Her shop was awarded the 2018 ACE (Auto Care Career and Education) Award in recognition of her dedication to investing in the growth of their employees' knowledge and skills through access to professional development and career opportunities. Jamie is also nurturing the next generation by working closely with her daughter, Megan Dineff. Megan was named one of Ratchet + Wrench magazine's All-Star winners for 2019 and Auto Care Association's 4 for the Future Impact award in 2020.

    Technician of the Year: Matt Fanslow, Lead Diagnostician/Shop Manager, Riverside Automotive, Red Wing, Minnesota. ASE Master Certified Technician - A1-A8 and L1 #ASE-1597-7187

    Matt's primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

    Service Advisor of the Year: Brittany Schindler, Service Manager Rod’s Japanese Auto Care Bellingham, WA. Years in the industry: 11 years. Brittany loves working at the shop and being able to help people every day. Brittany has learned so much over the years by going to classes with great trainers and having a great business coach. One of her main focuses is to raise the standard of the automotive service and repair industry. Listen to Brittany’s previous episodes HERE

    Key Talking Points

    • Rebranding Grand Rapids Hybrids- ½ the cars that come in are hybrids, over 6 cars a day. 
    • Networking groups- wisdom and knowledge shared by other professionals. It’s essential for growth. 
    • Reinforcing the hard work, time and investments 
    • Training- online and in person
    • Family in the business- shared values, ethics 
    • AAPEX- training classes, networking and learning. Go to booths, ask questions, get contact information

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders. Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.]]>    Shop Owner of the Year: Jamie and Eric Carlson, Ervine’s Auto Repair and Grand Rapids Hybrid, Grand Rapids, MI. Years in Business: 28. Number of Full-Time Technicians: 3. Number of technicians with ASE Certifications: 3

    Eric Carlson, co-owner of Ervine's Auto Repair & Grand Rapids Hybrid, has been a technician for over 45 years. His formal automotive education came from Ferris State University where he took all 8 ASE tests prior to graduation in 1977. Eric has been recertified every 5 years since. He took the L1 when it was introduced and is now L3 hybrid certified. Eric is a subject matter expert for ASE and has participated in writing test questions for the L3 test. Eric has been named NAPA and ASE's technician of the year 5 times. Jamie Carlson, co-owner of Ervine's Auto Repair & Grand Rapids Hybrid. She loves her job and is very proud of how her shop has kept ahead of technological changes to stay relevant and customer-focused. Her shop was awarded the 2018 ACE (Auto Care Career and Education) Award in recognition of her dedication to investing in the growth of their employees' knowledge and skills through access to professional development and career opportunities. Jamie is also nurturing the next generation by working closely with her daughter, Megan Dineff. Megan was named one of Ratchet + Wrench magazine's All-Star winners for 2019 and Auto Care Association's 4 for the Future Impact award in 2020.

    Technician of the Year: Matt Fanslow, Lead Diagnostician/Shop Manager, Riverside Automotive, Red Wing, Minnesota. ASE Master Certified Technician - A1-A8 and L1 #ASE-1597-7187

    Matt's primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

    Service Advisor of the Year: Brittany Schindler, Service Manager Rod’s Japanese Auto Care Bellingham, WA. Years in the industry: 11 years. Brittany loves working at the shop and being able to help people every day. Brittany has learned so much over the years by going to classes with great trainers and having a great business coach. One of her main focuses is to raise the standard of the automotive service and repair industry. Listen to Brittany’s previous episodes HERE

    Key Talking Points

    • Rebranding Grand Rapids Hybrids- ½ the cars that come in are hybrids, over 6 cars a day. 
    • Networking groups- wisdom and knowledge shared by other professionals. It’s essential for growth. 
    • Reinforcing the hard work, time and investments 
    • Training- online and in person
    • Family in the business- shared values, ethics 
    • AAPEX- training classes, networking and learning. Go to booths, ask questions, get contact information

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders. Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

    ]]>    00b28ccc-564c-4aa1-a053-d5684cf82a91Tue, 30 Nov 2021 00:15:00 -040028:38falsefull697697AAPEX 2021 Service Award Winners [RR 697] I had the privilege to speak with the AAPEX 2021 service award winners while at AAPEX. Be a fly on the wall as they discuss what it was like to receive the call that they were award winners and what it means to them. They were selected based on the guidelines of the nomination process and the final voting and filtering from industry professionals. Congrats again to Matt Fanslow, Eric and Jaime Carlson and Brittany Schindler, your awards are well deserved. remarkableresults.biz/e697    PAVE Virtual Training [CC 100]PAVE Virtual TrainingKey Talking Points

    • Replay virtual training classes up to 30 days
    • Importance of management classes- owners need to understand business
    • Shops are a team as one unit and everyone needs to be on board
    • Why PAVE- top instructors, an opportunity for technicians to take classes and review management training. Teaching big think and multi approaches to vehicles to avoid tunnel vision
    • Average shop profit 3%, sales increase 12%, labor rates
    • Standard labor rates- based on different skill levels per technician, labor intensive rates (EV), diagnostic rates
    • The best resource and tool is your brain
    • Training doesn’t cost, it pays 10 fold
    • People are the best learners during the day- 1 day a month for training, “don’t do junk work when you’re tired”
    • pavetraining.com

    Connect with the show:

    Subscribe on YouTube

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    Important Books

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    "G" Jerry Truglia is a ASE World Class Technician, ASE Triple Master Technician in: Automotive, Truck & School Bus, L1, L3, X1, CNG, and C1; as well as an ATTP Master Instructor in New York State, CT and New Jersey. "G" is recognized by the US Environmental Protection Agency as one of the foremost OBD II experts, technicians, and trainers in the country. He achieved National Institute for Automotive Service Excellence (ASE) certification, won a golden wrench award, and is one of the 1900 ever to be certified as a "World Class Technician". He provides technical material, is an author and technical advisor for the New York automotive technology training program and has authored numerous books and magazine articles. "G" also provided automotive training to the United States Marine Corps in Okinawa, Japan. He has also worked for Peugeot in France, ATRA in Australia, ASA, ASACA (Instructor of the Year Award - 2 years), ASAKC, and many colleges/trade schools in addition to providing Train the Train to instructors for ATC, Lincoln Tech, UTI, Ohio Diesel, and others. G Jerry Truglia Previous Episodes HERE

    Scott Townsend ASE Certification(s): A1-A9 Master Certified L1 and L3 Advanced Level Certifications with 19 Years experience and Six Years as an Autotech Instructor. He is experienced in  Automotive Diagnostics, Programming, and Coding for Gas, Diesel, Hybrid, and E.V.

    Adam Robertson has 37 years and continues as an automotive technician/instructor, beginning his automotive career in the early 1980s. He has owned/operated his own automotive repair and training facilities since 1991. Beyond standard auto/truck diagnostics and repair, he has spent many years working with high-performance vehicles. Adam has enjoyed performing dyno tuning/programming and other auto racing support, competing in several types of “grassroots” style local motorsport racing events. Adam has been training for CARQUEST Technical Institute since 2000 and continues educating 23 full regions in the Western United States with nearly 800 hours of presentation material, while still squeezing in several “hands-on” training events, each year. A regular training fixture at many national automotive training events each year, Adam has also authored as an SME numerous pieces of the training curriculum. He has what has been considered a “contagious” teaching style with incredible amounts of energy and passion.

    Vin Waterhouse is the president and founder of The Waterhouse Group, (TWG), an automotive Accounting, Training and Coaching company. Vin has over thirty years of experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners. He has written magazine articles and authored private label courses for NAPA and others in the aftermarket. Vin has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners, and parts distribution management teams across the United States. He is a pioneer in his field and author of "The Labor Factory" and the "NAPA exclusive AutoCare Financial G.P.S." Listen to Vin’s other episode’s HERE.

    ]]>    Key Talking Points

    • Replay virtual training classes up to 30 days
    • Importance of management classes- owners need to understand business
    • Shops are a team as one unit and everyone needs to be on board
    • Why PAVE- top instructors, an opportunity for technicians to take classes and review management training. Teaching big think and multi approaches to vehicles to avoid tunnel vision
    • Average shop profit 3%, sales increase 12%, labor rates
    • Standard labor rates- based on different skill levels per technician, labor intensive rates (EV), diagnostic rates
    • The best resource and tool is your brain
    • Training doesn’t cost, it pays 10 fold
    • People are the best learners during the day- 1 day a month for training, “don’t do junk work when you’re tired”
    • pavetraining.com

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network

    "G" Jerry Truglia is a ASE World Class Technician, ASE Triple Master Technician in: Automotive, Truck & School Bus, L1, L3, X1, CNG, and C1; as well as an ATTP Master Instructor in New York State, CT and New Jersey. "G" is recognized by the US Environmental Protection Agency as one of the foremost OBD II experts, technicians, and trainers in the country. He achieved National Institute for Automotive Service Excellence (ASE) certification, won a golden wrench award, and is one of the 1900 ever to be certified as a "World Class Technician". He provides technical material, is an author and technical advisor for the New York automotive technology training program and has authored numerous books and magazine articles. "G" also provided automotive training to the United States Marine Corps in Okinawa, Japan. He has also worked for Peugeot in France, ATRA in Australia, ASA, ASACA (Instructor of the Year Award - 2 years), ASAKC, and many colleges/trade schools in addition to providing Train the Train to instructors for ATC, Lincoln Tech, UTI, Ohio Diesel, and others. G Jerry Truglia Previous Episodes HERE

    Scott Townsend ASE Certification(s): A1-A9 Master Certified L1 and L3 Advanced Level Certifications with 19 Years experience and Six Years as an Autotech Instructor. He is experienced in  Automotive Diagnostics, Programming, and Coding for Gas, Diesel, Hybrid, and E.V.

    Adam Robertson has 37 years and continues as an automotive technician/instructor, beginning his automotive career in the early 1980s. He has owned/operated his own automotive repair and training facilities since 1991. Beyond standard auto/truck diagnostics and repair, he has spent many years working with high-performance vehicles. Adam has enjoyed performing dyno tuning/programming and other auto racing support, competing in several types of “grassroots” style local motorsport racing events. Adam has been training for CARQUEST Technical Institute since 2000 and continues educating 23 full regions in the Western United States with nearly 800 hours of presentation material, while still squeezing in several “hands-on” training events, each year. A regular training fixture at many national automotive training events each year, Adam has also authored as an SME numerous pieces of the training curriculum. He has what has been considered a “contagious” teaching style with incredible amounts of energy and passion.

    Vin Waterhouse is the president and founder of The Waterhouse Group, (TWG), an automotive Accounting, Training and Coaching company. Vin has over thirty years of experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners. He has written magazine articles and authored private label courses for NAPA and others in the aftermarket. Vin has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners, and parts distribution management teams across the United States. He is a pioneer in his field and author of "The Labor Factory" and the "NAPA exclusive AutoCare Financial G.P.S." Listen to Vin’s other episode’s HERE.

    ]]>    5bc0cf56-59be-46e6-b904-5e7c9862c067Mon, 29 Nov 2021 00:15:00 -040038:08falsefull100100PAVE Training Part 1 [CC 100] Here's another special CarmCast highlighting PAVE, the Professional Automotive Virtual Education training which starts December 2-5, 2021. Yes, this is a timely message and Yes virtual training for technicians, shop owners, managers, service advisors, and collision professionals. With over 55 classes from some of the top industry trainers PAVE has something for everyone. A great panel of industry trainers in this episode, speak to the importance of installing a training culture in your shop and the benefits from the long weekend of daytime training and why a training investment pays big dividends. A fitting end to 2021 with this virtual training opportunity. Guess what? You’re out of excuses, sign up at pavetraining.com --- Let’s make training the new normal. remarkableresults.biz/cc100    Embracing Students into our Skilled Trade & Used Car Update – Justin Fricke [AW 081]Embracing Students into our Skilled Trade & Used Car Update - Justin FrickeKey Talking Points

    Justin Fricke, CarTime Auto Center, Dundas, MN

    • Stocks around 100 cars on lot for used car business in the same building
    • The car buying experience has changed- the market isn’t full of new vehicles anymore, prices continue to increase month to month
    • Justin started as a technician and is now part-owner
    • Program through junior and senior high schools called Career Tech Education- job fair day of different businesses with displays. As a business, go to schools and ask about their programs available. Consider field trip to the shop
    • Where do kids fit? Stereotypes around the trades need to be broken in school. Don’t push the kids that are the “bad students” into the trades. It is no longer a secondary career path.
    • Also has detail shop- $200 for full detailing inside and out

    Connect with the show:

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    Buy me a coffee

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    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    Key Talking Points

    Justin Fricke, CarTime Auto Center, Dundas, MN

    • Stocks around 100 cars on lot for used car business in the same building
    • The car buying experience has changed- the market isn’t full of new vehicles anymore, prices continue to increase month to month
    • Justin started as a technician and is now part-owner
    • Program through junior and senior high schools called Career Tech Education- job fair day of different businesses with displays. As a business, go to schools and ask about their programs available. Consider field trip to the shop
    • Where do kids fit? Stereotypes around the trades need to be broken in school. Don’t push the kids that are the “bad students” into the trades. It is no longer a secondary career path.
    • Also has detail shop- $200 for full detailing inside and out

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    13d754ae-7c51-4549-a612-d1e87a0ac65aSat, 27 Nov 2021 00:15:00 -040027:18falsefull8181Embracing Students into our Skilled Trade and Used Car Update - Justin Fricke [AW 081] Guest Host and Shop Tour with Justin Fricke, CarTime Auto Center, Dundas, MN. How do you get students involved in the automotive industry? What piques their interests? What are your first steps as a shop owner to start engaging with students and schools? Justin also discusses his tandem business with used cars. remarkableresults.biz/aw081    Are You Grateful 365 Days a Year? – If Not, Why? [RR 696]Are You Grateful 365 Days a Year? - If Not, Why?Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.

    Key Talking Points

    • What are you grateful for? The world isn’t ending. Stop comparing yourself to the content coming at you. 
    • When you make a decision to move forward, don’t turn around and second guess yourself
    • Leadership comes through gratitude
    • Hire compliments to yourself
    • Suffering comes from judgment 
    • “Air smells the best and freshest after a hard rain”
    • Awareness- isn’t that you’re having a thought, but that you are aware you are having a thought. That is your consciousness. 
    • Learn from other people’s second chances before you have to be the one to learn from your second chance. You must have balance. 
    • Compassion- there’s more going on in people’s lives than you know about
    • If you want respect, respect someone into respecting themselves
    • Consumerism- willing to pay extra 
    • Do you hire for work ethic attitude? Do you love what you do for a living
    • Suffering comes from judgment- wean yourself off of the judgment that you have centered around you, judgment that comes toward you, and judgment that you place on yourself  
    • The grass isn't always greener 
    • Book “Who not How” LINK
    • "Every Life Has a Story" Chick Fil A LINK 

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.

    Key Talking Points

    • What are you grateful for? The world isn’t ending. Stop comparing yourself to the content coming at you. 
    • When you make a decision to move forward, don’t turn around and second guess yourself
    • Leadership comes through gratitude
    • Hire compliments to yourself
    • Suffering comes from judgment 
    • “Air smells the best and freshest after a hard rain”
    • Awareness- isn’t that you’re having a thought, but that you are aware you are having a thought. That is your consciousness. 
    • Learn from other people’s second chances before you have to be the one to learn from your second chance. You must have balance. 
    • Compassion- there’s more going on in people’s lives than you know about
    • If you want respect, respect someone into respecting themselves
    • Consumerism- willing to pay extra 
    • Do you hire for work ethic attitude? Do you love what you do for a living
    • Suffering comes from judgment- wean yourself off of the judgment that you have centered around you, judgment that comes toward you, and judgment that you place on yourself  
    • The grass isn't always greener 
    • Book “Who not How” LINK
    • "Every Life Has a Story" Chick Fil A LINK 

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    781acfd7-48c4-440e-8794-a5e62081922aFri, 26 Nov 2021 00:15:00 -040052:02falsefull696696Are You Grateful 365 Days a Year? - If Not, Why? [RR 696] Every year the month of November sparks the feeling of gratitude. Some of you might even share what you’re grateful for at the dinner table on Thanksgiving. But are you truly grateful for the rest of the year? Or do you start to tune out and return to the white noise around you? In this episode Bill Nalu challenges the way you think about yourself and others. I guarantee you will feel differently when the audio ends and the work begins. remarkableresults.biz/e696    Growing Sales For A New Location [THA 251]Growing Sales For A New LocationKevin Syed, Owner of Integrity 1st Automotive, 8 Locations, Dallas Fort Worth TX, grew up with an entrepreneurial father and was always encouraged to lead. Having successfully earned a Bachelor’s degree in Business Management from University at Buffalo, Kevin went on to become a franchisee with Getty Petroleum / British Petroleum service centers for the better part of a decade in New York City. After gaining the knowledge, experience, and funding required to produce his own operation, Kevin went on to operate his own independent shops in New York. Kevin sought to find a new place to call home with his wife and twin girls; he longed for the community values and environment of the South and so his family made the decision to move to Texas. Integrity 1st Automotive was then born in Texas and Kevin has scaled his business to multiple locations across the Dallas Fort-Worth Metroplex. When he’s not working, Kevin enjoys local car rallies (e.g. Lamborghini Club Dallas), traveling, and hunting. Listen to Kevin's other Episodes HERE

    Carl Hutchinson, Owner, Complete Automotive, 2 locations, Springfield, MO has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co-owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high-quality, valuable service to all customers. Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, a member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter. Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate. Listen to Carl’s previous episodes HERE Kenny Wedow, Owner, Fine Tuned Auto, 2 Locations, Broomfield and Erie CO  knows cars. A natural talent even at the young age of 17, he pursued it auto repair in shop classes in school then slipped right into the work field. Working for dealerships such as Saturn, and Nissan, as well as other independent shops, has afforded Wedow with extensive and well-rounded education. More importantly, before Wedow branched off to open the doors of Fine Tuned Auto in 2013, he already learned the importance of patient diligence. Many dealerships and independent auto shops can default to make generalizations about the problems with your car, sometimes not always seeing the things that really might put you in danger on the road. The patience Wedow has to pull everything apart if need be to find the root answers makes him unique in his field. It is a quality that got him promoted to foreman at a Nissan dealership when he was only twenty-three. It wasn’t that the six technicians under him weren’t experienced, in fact, some of them had worked considerably longer than Wedow. However, his attention to detail and follow-through put him above and beyond. Listen to Kenny's other episodes HERE

    Key Talking Points

    • Building Trust- Focus on relationships, not transactions. Reviews, book of business, referrals etc. People always like to try something new, wow them. Make customers feel better- don’t fake it.
    • Location Location Location- be selective. Walk-ins at an easy location will increase with oil changes etc. First chance to gain customers for life. 
    • First impression marketing- Kenny uses poker chips with his information to attract new customers. Signage, uniforms, customer waiting area etc elevate the professionalism. The image plays a huge role in sales, female-friendly bathroom/lobby, cleanliness, smell in the waiting lobby, convenience etc. Be mindful of female customers, educate and simplify. 
    • Direct mail, google ads, geofencing- who is your clientele? What advertisement is right for your area? Once you have multiple growing businesses- what is your year after year retention? 
    • Why do people choose certain careers/trades? What is the reason? Look at different industries and see what they provide. 
    • Focus on the relationship, not the transaction  
    • Be involved in the community

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more. ]]>    Kevin Syed, Owner of Integrity 1st Automotive, 8 Locations, Dallas Fort Worth TX, grew up with an entrepreneurial father and was always encouraged to lead. Having successfully earned a Bachelor’s degree in Business Management from University at Buffalo, Kevin went on to become a franchisee with Getty Petroleum / British Petroleum service centers for the better part of a decade in New York City. After gaining the knowledge, experience, and funding required to produce his own operation, Kevin went on to operate his own independent shops in New York. Kevin sought to find a new place to call home with his wife and twin girls; he longed for the community values and environment of the South and so his family made the decision to move to Texas. Integrity 1st Automotive was then born in Texas and Kevin has scaled his business to multiple locations across the Dallas Fort-Worth Metroplex. When he’s not working, Kevin enjoys local car rallies (e.g. Lamborghini Club Dallas), traveling, and hunting. Listen to Kevin's other Episodes HERE

    Carl Hutchinson, Owner, Complete Automotive, 2 locations, Springfield, MO has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co-owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high-quality, valuable service to all customers. Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, a member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter. Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate. Listen to Carl’s previous episodes HERE Kenny Wedow, Owner, Fine Tuned Auto, 2 Locations, Broomfield and Erie CO  knows cars. A natural talent even at the young age of 17, he pursued it auto repair in shop classes in school then slipped right into the work field. Working for dealerships such as Saturn, and Nissan, as well as other independent shops, has afforded Wedow with extensive and well-rounded education. More importantly, before Wedow branched off to open the doors of Fine Tuned Auto in 2013, he already learned the importance of patient diligence. Many dealerships and independent auto shops can default to make generalizations about the problems with your car, sometimes not always seeing the things that really might put you in danger on the road. The patience Wedow has to pull everything apart if need be to find the root answers makes him unique in his field. It is a quality that got him promoted to foreman at a Nissan dealership when he was only twenty-three. It wasn’t that the six technicians under him weren’t experienced, in fact, some of them had worked considerably longer than Wedow. However, his attention to detail and follow-through put him above and beyond. Listen to Kenny's other episodes HERE

    Key Talking Points

    • Building Trust- Focus on relationships, not transactions. Reviews, book of business, referrals etc. People always like to try something new, wow them. Make customers feel better- don’t fake it.
    • Location Location Location- be selective. Walk-ins at an easy location will increase with oil changes etc. First chance to gain customers for life. 
    • First impression marketing- Kenny uses poker chips with his information to attract new customers. Signage, uniforms, customer waiting area etc elevate the professionalism. The image plays a huge role in sales, female-friendly bathroom/lobby, cleanliness, smell in the waiting lobby, convenience etc. Be mindful of female customers, educate and simplify. 
    • Direct mail, google ads, geofencing- who is your clientele? What advertisement is right for your area? Once you have multiple growing businesses- what is your year after year retention? 
    • Why do people choose certain careers/trades? What is the reason? Look at different industries and see what they provide. 
    • Focus on the relationship, not the transaction  
    • Be involved in the community

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more. ]]>    941987b8-fd84-410e-9fed-6ff748e374d9Thu, 25 Nov 2021 00:15:00 -040040:28falsefull251251Growing Sales For A New Location [THA 251] Opening an additional location is hard work and can be challenging with twists and turns before the grand opening even happens. Learn from three shop owners who have multiple locations and their strategy to drive business to their new locations. They offer their ups and downs, what worked, and what didn’t. Many of you know that the real work starts way before the doors even open. remarkableresults.biz/a251    Electrical Theory, Talk and Myths - Matt Fanslow Diagnosing the Aftermarket A to Z [E006] - Automotive Field TheoryElectrical Theory, Talk and Myths - Matt Fanslow Diagnosing the Aftermarket A to Z [E006] - Automotive Field TheoryElectrical Theory, Talk and Myths - Matt Fanslow Diagnosing the Aftermarket A to Z

    Matt is joined by Sean Tipping, educator, mobile diagnostician and podcaster along with Matt Skundrich a trainer and mobile diagnostician.

    Sean Tipping's Podcast HERE.

    ]]>    Electrical Theory, Talk and Myths - Matt Fanslow Diagnosing the Aftermarket A to Z

    Matt is joined by Sean Tipping, educator, mobile diagnostician and podcaster along with Matt Skundrich a trainer and mobile diagnostician.

    Sean Tipping's Podcast HERE.

    ]]>    64118298-bb59-4e00-9037-73e63bdebb14Wed, 24 Nov 2021 00:15:00 -040001:22:07falsebonus    Automotive Service Councils Educational Foundation [RR 695]Automotive Service Councils Educational Foundation [RR 695]John Eppstein, owner of John's Automotive Care, San Diego CA has been in business since 1998. The business is a complete general automotive repair and a smog test station. John’s Automotive Care has been relocated twice; the last move was in 2003. John has been in the automotive industry since 1985. He is the Immediate Past President of the B & G Clubs of East County where he's worked since 1996. He is also a member of a local NAPA BOG group. John's been a member of ASCCA's Chapter 24 for over 12 years during which time he has served as secretary, vice president and chair of the Meetings Committee. John's Automotive Care is also currently an ASC Educational Foundation Cars for Careers donation site for San Diego, CA. Listen to John's other episodes HERE

    Dave Kusa is the owner of AutoTrend Diagnostics in Campbell, CA. Dave is very active in Chapter 42 and currently serves as a board member and chapter representative. He has also helped several new shops become ASCCA members. Dave advocates with local legislators on behalf of small businesses and their employees. He contributes to TeamTalk and is a huge resource for members. He was ASCCA’s past president. Look for Dave’s other episodes HERE.

    Key Talking Points

    • Purpose - Raise funds and money to support and encourage technical education and training for the automotive industry through scholarships, endowments, career development and other industry inspired programs.
    • Vehicle donations from customers that go to auction- “cars for careers” Example- transmission/engine repairs. You are able to donate a vehicle  no matter where you are, it’s not limited to only California
    • Low overhead- about 75% of the money coming in from the vehicle donation program gets put into funds. Volunteer-based foundation. You don’t need to be a shop owner to be included in the board of trustees (tax advisor, grant writer etc)
    • Last year they awarded 28 scholarships to 16 deserving students for a total of $23,500. To date, this is the largest amount awarded in the history of the Foundation.
    • Schools involved - community colleges across California such as Cuyamaca College, Skyline College, Rio Hondo College, San Diego Miramar College, Citrus College, Chabot College, UTI
    • Vetting process – Scholarships are awarded to students who fill out applications at https://automotivescholarships.com/ all applicants that meet basic requirements are then scored by a panel of automotive professionals and winners are picked from the highest scoring applicants.
    • Opportunities to create a scholarship- John has started a scholarship with his business. He will match whatever his employees put into it. There are also one time scholarships for smaller amounts.

     

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

    ]]>    John Eppstein, owner of John's Automotive Care, San Diego CA has been in business since 1998. The business is a complete general automotive repair and a smog test station. John’s Automotive Care has been relocated twice; the last move was in 2003. John has been in the automotive industry since 1985. He is the Immediate Past President of the B & G Clubs of East County where he's worked since 1996. He is also a member of a local NAPA BOG group. John's been a member of ASCCA's Chapter 24 for over 12 years during which time he has served as secretary, vice president and chair of the Meetings Committee. John's Automotive Care is also currently an ASC Educational Foundation Cars for Careers donation site for San Diego, CA. Listen to John's other episodes HERE

    Dave Kusa is the owner of AutoTrend Diagnostics in Campbell, CA. Dave is very active in Chapter 42 and currently serves as a board member and chapter representative. He has also helped several new shops become ASCCA members. Dave advocates with local legislators on behalf of small businesses and their employees. He contributes to TeamTalk and is a huge resource for members. He was ASCCA’s past president. Look for Dave’s other episodes HERE.

    Key Talking Points

    • Purpose - Raise funds and money to support and encourage technical education and training for the automotive industry through scholarships, endowments, career development and other industry inspired programs.
    • Vehicle donations from customers that go to auction- “cars for careers” Example- transmission/engine repairs. You are able to donate a vehicle  no matter where you are, it’s not limited to only California
    • Low overhead- about 75% of the money coming in from the vehicle donation program gets put into funds. Volunteer-based foundation. You don’t need to be a shop owner to be included in the board of trustees (tax advisor, grant writer etc)
    • Last year they awarded 28 scholarships to 16 deserving students for a total of $23,500. To date, this is the largest amount awarded in the history of the Foundation.
    • Schools involved - community colleges across California such as Cuyamaca College, Skyline College, Rio Hondo College, San Diego Miramar College, Citrus College, Chabot College, UTI
    • Vetting process – Scholarships are awarded to students who fill out applications at https://automotivescholarships.com/ all applicants that meet basic requirements are then scored by a panel of automotive professionals and winners are picked from the highest scoring applicants.
    • Opportunities to create a scholarship- John has started a scholarship with his business. He will match whatever his employees put into it. There are also one time scholarships for smaller amounts.

     

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

    ]]>    684517a1-b0c2-4ad9-ab18-8986b0a2f995Tue, 23 Nov 2021 00:15:00 -040028:11falsefull695695Automotive Service Councils Educational Foundation [RR 695] Did you know ASCCA (Automotive Service Councils of California) the great California association also has an educational foundation? The purpose is to raise funds to support and encourage technical training and education for the automotive industry. Did you also know you can be involved outside of California? Ask yourself if you and your network are doing enough to support educational scholarships for our industry. remarkableresults.biz/e695    Gratefulness - Chris Cotton Weekly Blitz [E035] - Chris Cotton Weekly BlitzGratefulness - Chris Cotton Weekly Blitz [E035] - Chris Cotton Weekly BlitzGratefulness - Chris Cotton Weekly Blitz035

    ]]>    Gratefulness - Chris Cotton Weekly Blitz035

    ]]>    69f89008-f506-4040-99ab-932897ba4549Mon, 22 Nov 2021 00:15:00 -040009:09falsebonus    Vision KC 2022 – 30th Anniversary – Prepare to Go [CC 099]Vision KC 2022 - 30th Anniversary - Prepare to GoVision KC 2022 - 30th Anniversary - Prepare to Go
    • 30 year anniversary

    • New classes available

    • Auto Care Alliance reception this year on Thursday night

    • Members who join MWACA receive $25 off every weekend and power-pass registration now through December 31. Cost is only $275 a year.
    • Shutting down the shop and bringing the entire team.
    • Something for everyone on the schedule. Any input on technology and the use of tablets. Planning ahead makes it feasible.
    • Allow the team to pick their classes and review together with the owner, and collaborate with the foreman. Sending the whole shop allows you to divide and conquer more classes and grow together. Test out diagnostic tools ahead of purchasing. Look through the entire vendor list so you have a plan. 
    • Bring Tablet or laptop- tablets are also available $140 for purchase, also notebooks will be handed out
    • The schedule is still changing with some new additions. They will come online once finalized and attendees who have already registered will receive an email with the new classes. Attendees can log back in and make any adjustments to their classes. They can do this until late February when changes will be cut off so that we can make final preparations for the event. We are also going digital this year with handouts
    •  Exhibitors have dedicated time with attendees.
    • Shutting down the shop and bringing the entire team. Something for everyone on the schedule. Any input on technology and the use of tablets. Awards dinner and Comedy Night

      The Panel:
    • Sheri Hamilton, Executive Directer of MWACA - Midwest Auto Care Alliance

    • Jerry Holcom, S & S Service, Kansas City, MO and Co-Founder of Vision and this year Co-chairman and Past President of MWACA

    • Tim Davison,  AMAM, Chumbley’s Auto Care in Indianola, IA current MWACA President

    • Travis Troy, Honest Wrenches Automotive Repair, Des Monies, IA, MWACA Secretary

    • Scott Shotton, Mobile Diagnostician, Trainer for the Drivability Guys, Magazine Articles, Scott currently maintains 32 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more

    • Mike DelaCruz, Vice President of Sales at Elite Worldwide

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network]]>    Vision KC 2022 - 30th Anniversary - Prepare to Go
    • 30 year anniversary

    • New classes available

    • Auto Care Alliance reception this year on Thursday night

    • Members who join MWACA receive $25 off every weekend and power-pass registration now through December 31. Cost is only $275 a year.
    • Shutting down the shop and bringing the entire team.
    • Something for everyone on the schedule. Any input on technology and the use of tablets. Planning ahead makes it feasible.
    • Allow the team to pick their classes and review together with the owner, and collaborate with the foreman. Sending the whole shop allows you to divide and conquer more classes and grow together. Test out diagnostic tools ahead of purchasing. Look through the entire vendor list so you have a plan. 
    • Bring Tablet or laptop- tablets are also available $140 for purchase, also notebooks will be handed out
    • The schedule is still changing with some new additions. They will come online once finalized and attendees who have already registered will receive an email with the new classes. Attendees can log back in and make any adjustments to their classes. They can do this until late February when changes will be cut off so that we can make final preparations for the event. We are also going digital this year with handouts
    •  Exhibitors have dedicated time with attendees.
    • Shutting down the shop and bringing the entire team. Something for everyone on the schedule. Any input on technology and the use of tablets. Awards dinner and Comedy Night

      The Panel:
    • Sheri Hamilton, Executive Directer of MWACA - Midwest Auto Care Alliance

    • Jerry Holcom, S & S Service, Kansas City, MO and Co-Founder of Vision and this year Co-chairman and Past President of MWACA

    • Tim Davison,  AMAM, Chumbley’s Auto Care in Indianola, IA current MWACA President

    • Travis Troy, Honest Wrenches Automotive Repair, Des Monies, IA, MWACA Secretary

    • Scott Shotton, Mobile Diagnostician, Trainer for the Drivability Guys, Magazine Articles, Scott currently maintains 32 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more

    • Mike DelaCruz, Vice President of Sales at Elite Worldwide

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network]]>    a218bf4f-8557-4879-85f0-452b4e8f6823Mon, 22 Nov 2021 00:15:00 -040042:58falsefull9999    Life Happens, How Do You Handle It? – Maryann Croce [AW 080]Life Happens, How Do You Handle It? - Maryann CroceShow Notes:

    • Maryann Croce's "Life Happens" Download HERE

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    Show Notes:

    • Maryann Croce's "Life Happens" Download HERE

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    59717fb9-1ec4-4648-aae4-ab41d64fe052Sat, 20 Nov 2021 00:15:00 -040028:59falsefull8080Life Happens, How Do You Handle It? - Maryann Croce [AW 080] Guest Host and Shop Tour with Maryann Croce from Croce Transmissions in Norwich, CN also coach and consultant at Small Biz Vantage.com Not only will we have a virtual tour of Croce Transmissions but speak to the challenges when ‘Life Happens’ and doesn’t go as planned. The question: ‘How Do You Handle it?” remarkableresults.biz/aw080    Supply Chain: Getting Parts to Market Post Pandemic Part 2 [RR 694]Supply Chain: Getting Parts to Market Post Pandemic Part 2Tim Allbritten, Director, Business Development and Market Research at BG Products

    John Hanighen, CEO at Cloyes Gear and Products

    Paul McCarthy, AASA President. Paul has over 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business.

    Find Paul’s other episodes HERE.

    Key Talking Points

    • It started month 1 of the pandemic 
    • Brand names won’t risk quality 
    • Every day is a new challenge for manufacturers 
    • When is it back to normal? Recast the question “when does it get better?”
    • Improving fill rates and collaboration up and down the supply chain
    • Data planning is essential for forecasting and making better decisions 
    • Allocation- always have the “recipe” 
    • Pricing- packaging costs, inflation, supply/demand, raw material pricing by SKU. More questions are being asked which requires more pricing knowledge and transparency. 
    • Container pricing- $1,500 to 18,000. Airfreight has also increased. 
    • Economic trends- travel is increasing
    • It’s a demand problem not a supply chain problem- it is a good problem, heavy dependence on the automotive industry. 

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

                 ]]>    Tim Allbritten, Director, Business Development and Market Research at BG Products

    John Hanighen, CEO at Cloyes Gear and Products

    Paul McCarthy, AASA President. Paul has over 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business.

    Find Paul’s other episodes HERE.

    Key Talking Points

    • It started month 1 of the pandemic 
    • Brand names won’t risk quality 
    • Every day is a new challenge for manufacturers 
    • When is it back to normal? Recast the question “when does it get better?”
    • Improving fill rates and collaboration up and down the supply chain
    • Data planning is essential for forecasting and making better decisions 
    • Allocation- always have the “recipe” 
    • Pricing- packaging costs, inflation, supply/demand, raw material pricing by SKU. More questions are being asked which requires more pricing knowledge and transparency. 
    • Container pricing- $1,500 to 18,000. Airfreight has also increased. 
    • Economic trends- travel is increasing
    • It’s a demand problem not a supply chain problem- it is a good problem, heavy dependence on the automotive industry. 

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

                 ]]>    a3bda82d-53f4-455b-8bb7-d1dc0e14717cFri, 19 Nov 2021 00:15:00 -040036:44falsefull694694Supply Chain: Getting Parts to Market Post Pandemic Part 2 [RR 694] After the overwhelming response to our first Supply Chain episode, I decided to follow up with Part 2 while at AAPEX 2021. Every day seems like there is a new challenge or problem to overcome. The squeeze of supply issues and parts availability are felt throughout our entire industry. Did you ever stop to consider this crisis isn't a supply chain problem, but rather an increase in demand? Which is actually a good problem to have. This has forced every manufacturer to improve their efficiency and focus on a better connection with shops in order to service them properly. Let’s bring both sides together and continue to keep the dialogue open and transparent. remarkableresults.biz/e694    Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250]Do We Earn Enough Respect? Charlie Marcotte and Dustin BrownCharlie Marcotte is the owner of American Pride Automotive and Founder of Transportation Matters. After serving in the U.S. Army, Charlie and his wife Diane moved to Virginia in 1988 and started their family in 1992. Putting food on the table was the primary goal that started Charlie working on cars (illegally) from a 10′ by 20′ storage unit. A strong work ethic and love of cars allowed those humble beginnings to flourish into American Pride Automotive, with 4 locations serving the Virginia Peninsula. The family unit has always been Charlie’s driving force, with three successful children and a bouncing baby Grandson: Life is Good. Building a solid business is a point of pride for Charlie, but his true passion is Transportation Matters. The transportation Matters mission drives positive social change while delivering a competitive advantage to the independent automotive repair industry—the same industry which has provided Charlie with so much opportunity.

    Listen to Charlie's other episodes HERE

    Dustin Brown, Brown Auto Experts, 3 Locations in New Mexico, Albuquerque, Village of Los Ranchos and Rio Rancho. Dustin and Nolan Brown are brothers that are third-generation mechanics. Their father Donald started Browns Automotive in 1982.

    Key Talking Points

    • Connect your brand to your community
    • What has your contribution been during your entire career?
    • Owning a business and supporting your community go hand in hand- hiring, retention, comebacks, customer relationships, word of mouth growth
    • Transform your reputation in the  industry- break the negative stereotype
    • Charlie Marcotte is 7 years into a 10-year goal of donating $320,000 to local non-profits, he is proud to say that we are ahead of schedule. Success came from the process.
    • Charlie developed a program called State Inspections for our Community. In VA, they have an annual safety inspection, the cost to the customer is only $20. For each State Inspection they perform, they set aside $5 to be given to a local NPO, they call it “making the mundane, meaningful”.  
    • American Pride is Facilitating the gift of a 2015 Ford Escape to the Williamsburg House of Mercy. One of their great fleet customers, Signature Stone, needed a transmission for their ’15 Escape. It’s an expensive transmission and in the end, it didn’t make sense to repair it but the rest of the car was in great shape. Charlie reached out to WHOM and asked if they had a family who could use reliable transportation, with the ability to maintain it - they did. Charlie reached out to a friend, Matt Lacy who owns Lacy Auto Parts, and suggested he donate a transmission, he did. He had their crew install the transmission at no charge. To make this donation a wise business strategy, Charlie will have a film crew coming to the shop to interview all 4 parties. 
    • Video content- keep it simple with a cell phone, quick and natural. It is real and intimate content. Don’t overthink it. 
    • Dustin’s primary charity is the Albuquerque Christian Children's Home. In the past, they were involved with many organizations such as Road Runner food bank, Coats for Kids, Toys for Tots, and Breast Cancer awareness foundation. 3 years ago they decided to stay focused on one local charity and provide support to them throughout the year. This has ensured the collections stay in the community. Consumable drive with customers started this month and will go to the end of the year (Paper/Plasticware, toilet paper, dishwashing, and laundry detergent, and so on, Things the home goes through all year long). Don’t just give back during the holidays, it needs to be done throughout the whole year.
    • Dustin recently completed a training room: The goal is to get involved with local car clinics for new drivers and basic vehicle education such as tire pressure, changing a spare, and checking fluids. With a new training area, they hosted their first tech training event with the help of NAPA. It is also for technicians in the community to do more hands-on training. New driver clinic- changing tire, oil etc.
    • Inspiration is followed by perspiration 
    • Family Service Day- free automotive care and repair paired with the local church, helped over 1,000 families

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more. ]]>    Charlie Marcotte is the owner of American Pride Automotive and Founder of Transportation Matters. After serving in the U.S. Army, Charlie and his wife Diane moved to Virginia in 1988 and started their family in 1992. Putting food on the table was the primary goal that started Charlie working on cars (illegally) from a 10′ by 20′ storage unit. A strong work ethic and love of cars allowed those humble beginnings to flourish into American Pride Automotive, with 4 locations serving the Virginia Peninsula. The family unit has always been Charlie’s driving force, with three successful children and a bouncing baby Grandson: Life is Good. Building a solid business is a point of pride for Charlie, but his true passion is Transportation Matters. The transportation Matters mission drives positive social change while delivering a competitive advantage to the independent automotive repair industry—the same industry which has provided Charlie with so much opportunity.

    Listen to Charlie's other episodes HERE

    Dustin Brown, Brown Auto Experts, 3 Locations in New Mexico, Albuquerque, Village of Los Ranchos and Rio Rancho. Dustin and Nolan Brown are brothers that are third-generation mechanics. Their father Donald started Browns Automotive in 1982.

    Key Talking Points

    • Connect your brand to your community
    • What has your contribution been during your entire career?
    • Owning a business and supporting your community go hand in hand- hiring, retention, comebacks, customer relationships, word of mouth growth
    • Transform your reputation in the  industry- break the negative stereotype
    • Charlie Marcotte is 7 years into a 10-year goal of donating $320,000 to local non-profits, he is proud to say that we are ahead of schedule. Success came from the process.
    • Charlie developed a program called State Inspections for our Community. In VA, they have an annual safety inspection, the cost to the customer is only $20. For each State Inspection they perform, they set aside $5 to be given to a local NPO, they call it “making the mundane, meaningful”.  
    • American Pride is Facilitating the gift of a 2015 Ford Escape to the Williamsburg House of Mercy. One of their great fleet customers, Signature Stone, needed a transmission for their ’15 Escape. It’s an expensive transmission and in the end, it didn’t make sense to repair it but the rest of the car was in great shape. Charlie reached out to WHOM and asked if they had a family who could use reliable transportation, with the ability to maintain it - they did. Charlie reached out to a friend, Matt Lacy who owns Lacy Auto Parts, and suggested he donate a transmission, he did. He had their crew install the transmission at no charge. To make this donation a wise business strategy, Charlie will have a film crew coming to the shop to interview all 4 parties. 
    • Video content- keep it simple with a cell phone, quick and natural. It is real and intimate content. Don’t overthink it. 
    • Dustin’s primary charity is the Albuquerque Christian Children's Home. In the past, they were involved with many organizations such as Road Runner food bank, Coats for Kids, Toys for Tots, and Breast Cancer awareness foundation. 3 years ago they decided to stay focused on one local charity and provide support to them throughout the year. This has ensured the collections stay in the community. Consumable drive with customers started this month and will go to the end of the year (Paper/Plasticware, toilet paper, dishwashing, and laundry detergent, and so on, Things the home goes through all year long). Don’t just give back during the holidays, it needs to be done throughout the whole year.
    • Dustin recently completed a training room: The goal is to get involved with local car clinics for new drivers and basic vehicle education such as tire pressure, changing a spare, and checking fluids. With a new training area, they hosted their first tech training event with the help of NAPA. It is also for technicians in the community to do more hands-on training. New driver clinic- changing tire, oil etc.
    • Inspiration is followed by perspiration 
    • Family Service Day- free automotive care and repair paired with the local church, helped over 1,000 families

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more. ]]>    e5e52abd-0039-4292-b729-313878bba266Thu, 18 Nov 2021 00:15:00 -040045:39falsefull250250Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250] It’s easy to be involved in your community as a business owner. You can sign a check, donate to a raffle, or sponsor a local sporting league. While those are great gestures, are you truly connecting your brand and your heart to your community? In this episode, 2 shop owners explain their full commitment to their community and why it’s important to their brand and their longevity in their business. Be prepared to be inspired to start your own acts of service in your community. remarkableresults.biz/a250    What is Your Labor to Wage Ratio - Bob Greenwood Second Thoughts 019 - Bob Greenwood's "Archive" - Second ThoughtsWhat is Your Labor to Wage Ratio - Bob Greenwood Second Thoughts 019 - Bob Greenwood's "Archive" - Second ThoughtsWhat is Your Labor to Wage Ratio - Bob Greenwood Second Thoughts 019

    ]]>    What is Your Labor to Wage Ratio - Bob Greenwood Second Thoughts 019

    ]]>    9befbd40-42e8-4a80-801c-9e7d5fe1339aWed, 17 Nov 2021 00:30:00 -040006:31falsebonus    What a Shop Owner Can Learn From Metallica - Matt Fanslow - Diagnosing the Aftermarket A to Z [E005] - Automotive Field TheoryWhat a Shop Owner Can Learn From Metallica - Matt Fanslow - Diagnosing the Aftermarket A to Z [E005] - Automotive Field TheoryWhat a Shop Owner Can Learn From Metallica - Matt Fanslow - Diagnosing the Aftermarket A to Z. Matt connects the rough times Metallica had that was reflected in the Metallica movie "Some Kind of Monster" to life in the auto service aftermarket. Enjoy Matt's uncanny ability to reflect and parallel life's journey.

    ]]>    What a Shop Owner Can Learn From Metallica - Matt Fanslow - Diagnosing the Aftermarket A to Z. Matt connects the rough times Metallica had that was reflected in the Metallica movie "Some Kind of Monster" to life in the auto service aftermarket. Enjoy Matt's uncanny ability to reflect and parallel life's journey.

    ]]>    f22248f5-848c-4f4d-965f-efdcbd7bea5eWed, 17 Nov 2021 00:15:00 -040027:21falsebonus    Short Term Goals WILL Change Your Behavior – Bob Cooper [RR 693]Short Term Goals WILL Change Your Behavior - Bob CooperBob Cooper, Founder/President of Elite Worldwide Inc. A native Ohioan, Bob started his career as a technician in a struggling, Cleveland Ohio shop that he later purchased and build into one of the most successful shops in America. As a successful shop owner and experienced drag racer, in Cleveland, he started a second business and began doing performance driveline work for many of the nation’s top fuel racers. It wasn’t long after he and his family sold their Cleveland home and businesses, loaded up their race car, and moved to southern California where he developed shops that gained national recognition.

    Having a passion to help other shop owners, in 1990 he founded Elite; the industry leader in helping shop owners build more profitable, successful businesses, that allow them to reach their personal goals, and elevate the industry at the same time. Bob was one of the first to predict the dealership's plan to target the service business, he predicted the trend toward maintenance, the explosive growth in remanufactured components, and the trend in leasing. He is also the creator of the most commonly used sales procedures used by the top service advisors in America.

    He has been nominated for entry into “Who’s Who in American Business”, he is a member of the prestigious National Speakers Association, he is recognized as one of the nation’s leading authorities on both personal and career success, and he is committed to the principle of never putting money ahead of people. In addition to speaking at many of the major industry events, he has spoken worldwide to many Fortune 500 companies, private banking groups, universities and the United States Army.

    Listen to Bob's other episodes HERE

    Key Talking Points

    • Why we all need to have clearly defined goals- establish your goals for the next year. Only 3% have defined goals. People that have goals are happier, healthier, and live longer lives. They earn on average twice the income vs the people who don’t have goals. Most people don't know what they don't know- 97% of people talk about their day-to-day lives and don’t talk about goals. People also don’t know how to set goals, fear of failure and fear of rejection. 
    • We are born with 2 genetic fears- falling and fear of loud noises, all other fears are developed fears. Many are faced with a fear of public speaking, which is a developed fear as well.  
    • Was the day successful or not successful with reaching goals
    • Short-term goals are not used for economic gain- the purpose is to change the behavior of people. Make yourself wonder what you could do differently to reach the goal next time. Short-term goals should be daily goals. In order for short-term goals to effectively influence behavior, they only need to be reached 51% of the time.
    • Monthly goals- the problem is you’re only rewarded for hitting that goal once every 30 days. You also risk slowing down if reaching the goal early or giving up if not close to hitting goal. 
    • Increasing sales 15% - set daily sale goals and daily car count goals, always make sure they are tracked in descending not ascending way. If your goal is $5,000 for the day and you sell $1,500, draw a line through $5,000 and rewrite $3,500. It is a new adjusted goal. Goals should always be in front of you instead of what you’ve accomplished. 
    • Write your core beliefs, what are the things that are most important to you? 8-10 core beliefs. Look at it 2-3 days later and constantly work on it for the next month. You cant set effective goals if you don’t first know who you are as a person. Share your goals with a spouse/someone who fully supports you, find the common goals together. “Give up goals” can be shared with everyone.  
    • Hiring employees is like getting married. Getting married is easy, staying married is hard. Don’t let your employee “fall out of love” with what they are doing.
    • Don’t be afraid to set breathtaking goals, realistic goals for short-term and mid-term goals. Long-term goals should be life-changing/inspiring.
    • “Given the difference in creativity and intelligence, I will always opt for creativity. Because anything mankind can imagine, mankind can create.” Albert Einstein
    • Goal Setting Checklist found HERE

     

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you...]]>    Bob Cooper, Founder/President of Elite Worldwide Inc. A native Ohioan, Bob started his career as a technician in a struggling, Cleveland Ohio shop that he later purchased and build into one of the most successful shops in America. As a successful shop owner and experienced drag racer, in Cleveland, he started a second business and began doing performance driveline work for many of the nation’s top fuel racers. It wasn’t long after he and his family sold their Cleveland home and businesses, loaded up their race car, and moved to southern California where he developed shops that gained national recognition.

    Having a passion to help other shop owners, in 1990 he founded Elite; the industry leader in helping shop owners build more profitable, successful businesses, that allow them to reach their personal goals, and elevate the industry at the same time. Bob was one of the first to predict the dealership's plan to target the service business, he predicted the trend toward maintenance, the explosive growth in remanufactured components, and the trend in leasing. He is also the creator of the most commonly used sales procedures used by the top service advisors in America.

    He has been nominated for entry into “Who’s Who in American Business”, he is a member of the prestigious National Speakers Association, he is recognized as one of the nation’s leading authorities on both personal and career success, and he is committed to the principle of never putting money ahead of people. In addition to speaking at many of the major industry events, he has spoken worldwide to many Fortune 500 companies, private banking groups, universities and the United States Army.

    Listen to Bob's other episodes HERE

    Key Talking Points

    • Why we all need to have clearly defined goals- establish your goals for the next year. Only 3% have defined goals. People that have goals are happier, healthier, and live longer lives. They earn on average twice the income vs the people who don’t have goals. Most people don't know what they don't know- 97% of people talk about their day-to-day lives and don’t talk about goals. People also don’t know how to set goals, fear of failure and fear of rejection. 
    • We are born with 2 genetic fears- falling and fear of loud noises, all other fears are developed fears. Many are faced with a fear of public speaking, which is a developed fear as well.  
    • Was the day successful or not successful with reaching goals
    • Short-term goals are not used for economic gain- the purpose is to change the behavior of people. Make yourself wonder what you could do differently to reach the goal next time. Short-term goals should be daily goals. In order for short-term goals to effectively influence behavior, they only need to be reached 51% of the time.
    • Monthly goals- the problem is you’re only rewarded for hitting that goal once every 30 days. You also risk slowing down if reaching the goal early or giving up if not close to hitting goal. 
    • Increasing sales 15% - set daily sale goals and daily car count goals, always make sure they are tracked in descending not ascending way. If your goal is $5,000 for the day and you sell $1,500, draw a line through $5,000 and rewrite $3,500. It is a new adjusted goal. Goals should always be in front of you instead of what you’ve accomplished. 
    • Write your core beliefs, what are the things that are most important to you? 8-10 core beliefs. Look at it 2-3 days later and constantly work on it for the next month. You cant set effective goals if you don’t first know who you are as a person. Share your goals with a spouse/someone who fully supports you, find the common goals together. “Give up goals” can be shared with everyone.  
    • Hiring employees is like getting married. Getting married is easy, staying married is hard. Don’t let your employee “fall out of love” with what they are doing.
    • Don’t be afraid to set breathtaking goals, realistic goals for short-term and mid-term goals. Long-term goals should be life-changing/inspiring.
    • “Given the difference in creativity and intelligence, I will always opt for creativity. Because anything mankind can imagine, mankind can create.” Albert Einstein
    • Goal Setting Checklist found HERE

     

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

    ]]>    95f9a0eb-6bc3-4828-b3cd-e1eca3042fbbTue, 16 Nov 2021 00:15:00 -040053:49falsefull693693Short Term Goals WILL Change Your Behavior - Bob Cooper [RR 693] Don’t just write down a few goals for 2022. Allow them to change your behavior. As we near the end of 2021, we all start to think about New Years Resolutions. But did you know only 3% of people have clearly defined goals? The other 97% that don’t how to set clearly defined goals -- face fears of failure and rejection. This is a one-of-a-kind episode with Bob Cooper CEO at Elite Worldwide, that will set you on a path to change yourself and your business. It’s not about the 97 yards you’ve traveled down the field but the three ahead of you that will score a touchdown. remarkableresults.biz/e693    Behaviors That Limit Success - Chris Cotton Weekly Blitz [E034] - Chris Cotton Weekly BlitzBehaviors That Limit Success - Chris Cotton Weekly Blitz [E034] - Chris Cotton Weekly BlitzBehaviors That Limit Success - Chris Cotton Weekly Blitz 034

    Six behaviors that prevent us from achieving the success we desire. Behaviors that are limiting our success in life.

    1. Jealousy 
    2. Self-Limiting Beleifs 
    3. Living in the Past. Living Life in the Rear View.
    4. Gossip
    5. Giving Up Too Soon. Throwing in the Towel.
    6. Negative Thinking    

    ]]>    Behaviors That Limit Success - Chris Cotton Weekly Blitz 034

    Six behaviors that prevent us from achieving the success we desire. Behaviors that are limiting our success in life.

    1. Jealousy 
    2. Self-Limiting Beleifs 
    3. Living in the Past. Living Life in the Rear View.
    4. Gossip
    5. Giving Up Too Soon. Throwing in the Towel.
    6. Negative Thinking    

    ]]>    56847169-af83-4d9b-a949-b027cde92763Mon, 15 Nov 2021 00:15:00 -040017:19falsebonus    Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079]Private Training Huge Benefit - Bill Hill and Leigh Anne Best
  • Requires 40 hours of training a year from his techs, service advisors, and owners
  • Bill provides private training that brings his classes to 6 students to one trainer
  • The power of networking
  • The team is picking their classes and they are getting ready to split the group to provide advanced classes.
  • Their techs average tenure is 8 years. Bill believes they stay because of the training they can’t get anywhere else. Their training program is a long-term commitment.
  • Works with other shops in the area to spread the cost
  • Pays a bonus each December based on the actual number of hours trained. A make your own Christmas bonus.
  • Keeps a resume on all training completed
  • Displays a picture goal board for every team member
  • Paperless operation
  • A welcome board in the lobby with all customers who are coming in that day 
  • Key tags provide status to technicians
  • 17 bays - 5 Technicians
  • Green - Yellow - Red Light signifies the progress of workflow in the shop
  • Eight loaner cars

    • Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>
  • Requires 40 hours of training a year from his techs, service advisors, and owners
  • Bill provides private training that brings his classes to 6 students to one trainer
  • The power of networking
  • The team is picking their classes and they are getting ready to split the group to provide advanced classes.
  • Their techs average tenure is 8 years. Bill believes they stay because of the training they can’t get anywhere else. Their training program is a long-term commitment.
  • Works with other shops in the area to spread the cost
  • Pays a bonus each December based on the actual number of hours trained. A make your own Christmas bonus.
  • Keeps a resume on all training completed
  • Displays a picture goal board for every team member
  • Paperless operation
  • A welcome board in the lobby with all customers who are coming in that day 
  • Key tags provide status to technicians
  • 17 bays - 5 Technicians
  • Green - Yellow - Red Light signifies the progress of workflow in the shop
  • Eight loaner cars

    • Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    3fc73d13-4e4d-4eaa-a6ad-c23c373b68b4Sat, 13 Nov 2021 00:15:00 -040031:57falsefull7979Private Training Huge Benefit - Bill Hill and Leigh Anne Best [AW 079] Guest Host and Shop Tour with Leigh Anne Best and Bill Hill from Mighty Auto Pro in Medina, OH speak to the power and value of private training for their technicians. Pick up some very smart ideas during the shop tour of this 17 bay legacy facility. remarkableresults.biz/aw079    CEO Margaret Palango Takes the Lead [RR 692]CEO Margaret Palango Takes the LeadAs of November 1, 2021, Margaret Palango is the CEO at Autoshop Solutions, Inc. based in Apex, North Carolina. She has overseen and been a key catalyst in Autoshop Solutions’ growth into the award-winning website design and internet marketing agency it is today. Margaret joined Autoshop Solutions in 2006 when she began establishing its brand position for quality website design and progressive internet marketing. During her time with Autoshop Solutions, Margaret has expanded her responsibilities. She started with direct client management before moving on to managing the entire website production process. Margaret enjoys taking every opportunity to share her marketing expertise with clients, employees, and fellow automotive industry professionals. She now spends her time working with industry partners to bring internet marketing solutions to the Automotive Aftermarket.

    Listen to Margaret's other episodes HERE

    Key Talking Points

    • What’s next of Auto Shop Solutions? Continuing to look ahead with internet marketing. Providing new ways of marketing for clients. 
    • Women in the industry- there is an abundance of opportunities. 
    • Creating opportunity for yourself- Margaret was a stay-at-home mom for 7 years. Had worked on small projects with Danny Sanchez, worked well together. Plant the seed and go for it. Started part-time in the business. 
    • Continue to build your network
    • Women in Auto Care- shows women the opportunity in the automotive industry, supportive network, monthly mentor virtual meetings, conferences, self-development, encourage to stay in the industry
    • Keep things going but make changes- continue the culture/reputation, continue to innovate services/technologies. A mentorship program in the future. 
    • Changing technology- reassessing and updating software tools, security challenges, continuing training
    • Web design is specialized, interactive and engaging. How fast does it load? How does it look on mobile?
    • Facebook and Instagram is a must for ads and a presence.

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

                Aftermarket Radio Network]]>    As of November 1, 2021, Margaret Palango is the CEO at Autoshop Solutions, Inc. based in Apex, North Carolina. She has overseen and been a key catalyst in Autoshop Solutions’ growth into the award-winning website design and internet marketing agency it is today. Margaret joined Autoshop Solutions in 2006 when she began establishing its brand position for quality website design and progressive internet marketing. During her time with Autoshop Solutions, Margaret has expanded her responsibilities. She started with direct client management before moving on to managing the entire website production process. Margaret enjoys taking every opportunity to share her marketing expertise with clients, employees, and fellow automotive industry professionals. She now spends her time working with industry partners to bring internet marketing solutions to the Automotive Aftermarket.

    Listen to Margaret's other episodes HERE

    Key Talking Points

    • What’s next of Auto Shop Solutions? Continuing to look ahead with internet marketing. Providing new ways of marketing for clients. 
    • Women in the industry- there is an abundance of opportunities. 
    • Creating opportunity for yourself- Margaret was a stay-at-home mom for 7 years. Had worked on small projects with Danny Sanchez, worked well together. Plant the seed and go for it. Started part-time in the business. 
    • Continue to build your network
    • Women in Auto Care- shows women the opportunity in the automotive industry, supportive network, monthly mentor virtual meetings, conferences, self-development, encourage to stay in the industry
    • Keep things going but make changes- continue the culture/reputation, continue to innovate services/technologies. A mentorship program in the future. 
    • Changing technology- reassessing and updating software tools, security challenges, continuing training
    • Web design is specialized, interactive and engaging. How fast does it load? How does it look on mobile?
    • Facebook and Instagram is a must for ads and a presence.

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

                Aftermarket Radio Network]]>    3769324e-b4be-41c1-9bfa-d5ef3e89bd32Fri, 12 Nov 2021 00:15:00 -040025:34falsefull692692CEO Margaret Palango Takes the Lead [RR 692] I’m so honored to be speaking with the new CEO of Auto Shop Solutions, Margaret Palango. In this episode, Margaret shares how she went from a stay-at-home mom to her newly appointed position as CEO. You have to create opportunities for yourself and go for what you want. Her new role will encourage more women to join our industry. Listen and be inspired and strive to grow your confidence so you can reach your goals, take big leaps and make a difference. remarkableresults.biz/e692    Coaching CEO’s to Their Next Level [THA 249]Coaching CEO's to Their Next LevelDan Garlock, President, CEO, Silver Lake Auto, 4 locations, WI. As a second-generation owner of Silver Lake Auto & Tire Centers, Dan Garlock developed his love of the industry, working in his dad’s repair shop from a young age. Today he serves as president and CEO, expanding the multi-shop company to 4 locations and $7 million in revenue alongside his brother Darren. Dan enjoys the challenges of evolving an established business and pushing the standards of success by investing in leading-edge technologies and great people. Dan also serves as the board of directors president for the Lutheran High School Association of Greater Milwaukee in his spare time.

    Scott Brown, Cardinal Plaza Shell, Springfield, VA. The second-generation owner of Cardinal Plaza Shell, a 2,700 square feet, 5 bay independent repair shop and LEVEL 5 Solutions, an automotive technology company. Celebrated 50 years in business during 2019. Scott is a Member & Past President of Virginia Automotive Association, Member of Car Care Professional Network through the ACA. and founding partner of the Blue Ocean Buying Group for independent repair shops. Listen to Scott’s previous episodes HERE

    Mike Bennett has been in the industry since 1985. He is an ASE Master Tech who has worked for GM as Technician, Shop Foreman, Service Manager and Service Director for 2 locations. Mike bought his current shop, Mike’s Kars, in Gettysburg, PA in 1999. It is a a four-bay shop with 3 technicians. In 2011, he became a full-time coach with Automotive Training Institute helping shop owner’s to re-engineer and grow their businesses. Mike Bennett’s previous episodes HERE.

    Key Talking Points

    • The difference with CEO Group- elevate to different space/language, knowledge, understanding the role of CEO, dynamic with other CEO’s in same and different industries. Create more diversity and build and learn about yourself.  Seeing possibilities and tailoring them to your business. Committed to concepts you learn.

    • Curiosity and willingness to learn- understand impact places in your business

    • Self-awareness of weaknesses and strengths- how do you see yourself? How does your team view you?

    • Former Pepsi CEO “The distance between number 1 and number 2 is always constant. If you want to improve the organization, you have to improve yourself. By default, the organization gets pulled up with you.”

    • Being more vulnerable- ask feedback about yourself from your team, what do they want as well?

    • Avoid “Make it say uncle” strong-arm approach to initiatives

    • CEO and COO- has developed operation leader. Developing strategy, tactics, and execution.

    • COO group- align what the CEO is working on and execute (separate meetings with COO and CEO)

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more. ]]>    Dan Garlock, President, CEO, Silver Lake Auto, 4 locations, WI. As a second-generation owner of Silver Lake Auto & Tire Centers, Dan Garlock developed his love of the industry, working in his dad’s repair shop from a young age. Today he serves as president and CEO, expanding the multi-shop company to 4 locations and $7 million in revenue alongside his brother Darren. Dan enjoys the challenges of evolving an established business and pushing the standards of success by investing in leading-edge technologies and great people. Dan also serves as the board of directors president for the Lutheran High School Association of Greater Milwaukee in his spare time.

    Scott Brown, Cardinal Plaza Shell, Springfield, VA. The second-generation owner of Cardinal Plaza Shell, a 2,700 square feet, 5 bay independent repair shop and LEVEL 5 Solutions, an automotive technology company. Celebrated 50 years in business during 2019. Scott is a Member & Past President of Virginia Automotive Association, Member of Car Care Professional Network through the ACA. and founding partner of the Blue Ocean Buying Group for independent repair shops. Listen to Scott’s previous episodes HERE

    Mike Bennett has been in the industry since 1985. He is an ASE Master Tech who has worked for GM as Technician, Shop Foreman, Service Manager and Service Director for 2 locations. Mike bought his current shop, Mike’s Kars, in Gettysburg, PA in 1999. It is a a four-bay shop with 3 technicians. In 2011, he became a full-time coach with Automotive Training Institute helping shop owner’s to re-engineer and grow their businesses. Mike Bennett’s previous episodes HERE.

    Key Talking Points

    • The difference with CEO Group- elevate to different space/language, knowledge, understanding the role of CEO, dynamic with other CEO’s in same and different industries. Create more diversity and build and learn about yourself.  Seeing possibilities and tailoring them to your business. Committed to concepts you learn.

    • Curiosity and willingness to learn- understand impact places in your business

    • Self-awareness of weaknesses and strengths- how do you see yourself? How does your team view you?

    • Former Pepsi CEO “The distance between number 1 and number 2 is always constant. If you want to improve the organization, you have to improve yourself. By default, the organization gets pulled up with you.”

    • Being more vulnerable- ask feedback about yourself from your team, what do they want as well?

    • Avoid “Make it say uncle” strong-arm approach to initiatives

    • CEO and COO- has developed operation leader. Developing strategy, tactics, and execution.

    • COO group- align what the CEO is working on and execute (separate meetings with COO and CEO)

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more. ]]>    5fa9d53e-466d-4c0f-bb8a-1bae953d44e5Thu, 11 Nov 2021 00:15:00 -040046:20falsefull249249Coaching CEO's to Their Next Level [THA 249] Have you ever considered yourself the CEO of your business? If you own it, you should. If your role is the CEO then you’ve taken the important step to remove yourself from the bays and lead your business. You should have joined a networking group, hired a business coach, attend training and continue to oversee your business from a birdseye view while your people lead it. In this episode, my panel discusses their experience in a CEO-only leadership group. Find out how it’s different from other networking and coaching groups and the secrets to elevate the functionality of your business. It’s time to learn about yourself and your role on a deeper level. remarkableresults.biz/a249    ADAS Systems Change Everything - Bob Greenwood Second Thoughts 018 - Bob Greenwood's "Archive" - Second ThoughtsADAS Systems Change Everything - Bob Greenwood Second Thoughts 018 - Bob Greenwood's "Archive" - Second ThoughtsADAS Systems Change Everything - Bob Greenwood Second Thoughts 018

    ]]>    ADAS Systems Change Everything - Bob Greenwood Second Thoughts 018

    ]]>    54671910-2057-44f8-8cf3-eecdb59d4a50Wed, 10 Nov 2021 00:30:00 -040005:12falsebonus    New Technology Coming to Our Bays - Matt Fanslow Diagnosing the Aftermarket A to Z [E004] - Automotive Field TheoryNew Technology Coming to Our Bays - Matt Fanslow Diagnosing the Aftermarket A to Z [E004] - Automotive Field TheoryNew Technology Coming to Our Bays - Matt Fanslow Diagnosing the Aftermarket A to Z

    • Matt talks to TopDon VP on new tech he found at AAPEX 2021

    ]]>    New Technology Coming to Our Bays - Matt Fanslow Diagnosing the Aftermarket A to Z

    • Matt talks to TopDon VP on new tech he found at AAPEX 2021

    ]]>    c4128d02-8d33-49f0-89ae-14f9c1e7da64Wed, 10 Nov 2021 00:15:00 -040020:45falsebonus    Rethink Your Compensation Plans – Darrin Barney [RR 691]Rethink Your Compensation Plans - Darrin BarneyDarrin Barney, Barney Brother's Off Road and Repair, Grand Junction CO. Darrin’s automotive journey began as a child working with his father on repairing and maintaining cars at the family garage. But the big turning point came when he turned 14 and his parents got him his first jeep. It was then that he realized that to keep it running he had to maintain it and take care of it. In 2003, he started his own auto repair and 4X4 business with the core business philosophy of treating every customer like a personal friend and creating the best customer experience possible. Darrin’s shop has grown to one of the biggest independently owned auto repair facilities in the state of Colorado. Darrin also has a passion for continuing education. In 2017 he was one of the first classes to graduate with his AMAM (Accredited Master Automotive Management) from the AMI. He is a current Board Member for ASA Colorado and recently became responsible for bringing the customer service piece of automotive training to his hometown in Grand Junction, Colorado. He is active in the aftermarket accessory industry and is a member of the LTAA (Light Truck Accessory Alliance), APPEX and SEMA. Darrin is a Certified High Performance Coach and enjoys helping others find success and happiness in their lives. 

    Key Talking Points

    • Superstars interview YOU- they don’t want a job, they want a career/opportunity. They should ask you: what is your 5-year plan? 10? Succession plan? 
    • Your A tech is probably working somewhere else. They will leave for a better opportunity, it’s not all about money. 
    • People leave people not companies
    • Getting close to your employees- don’t be a sniper manager, be involved and interact. 
    • “50, 25, 25”- 50% the owner interviews employee, 25% the employee will review company, 25% the employee will interview the owner
    • Most shop owners are technicians that think they could do better- but they are still a technician at heart. Growing from a technician to a business owner is crucial and often missed. 
    • Do you know where your company is going? Dream and rewrite your mission statement. 
    • Guiding principals- all the pieces that get the mission statement done. Get your team involved.
    • Compensation plans- competitive wages, opportunistic income (above the base pay), take-home benefits (health insurance, retirement), continuing training
    • Employee retention- live your mission statement, 10-minute team huddles to create unity and teamwork, never start your day on a sour note (no complaining)

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visiting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

    ]]>    Darrin Barney, Barney Brother's Off Road and Repair, Grand Junction CO. Darrin’s automotive journey began as a child working with his father on repairing and maintaining cars at the family garage. But the big turning point came when he turned 14 and his parents got him his first jeep. It was then that he realized that to keep it running he had to maintain it and take care of it. In 2003, he started his own auto repair and 4X4 business with the core business philosophy of treating every customer like a personal friend and creating the best customer experience possible. Darrin’s shop has grown to one of the biggest independently owned auto repair facilities in the state of Colorado. Darrin also has a passion for continuing education. In 2017 he was one of the first classes to graduate with his AMAM (Accredited Master Automotive Management) from the AMI. He is a current Board Member for ASA Colorado and recently became responsible for bringing the customer service piece of automotive training to his hometown in Grand Junction, Colorado. He is active in the aftermarket accessory industry and is a member of the LTAA (Light Truck Accessory Alliance), APPEX and SEMA. Darrin is a Certified High Performance Coach and enjoys helping others find success and happiness in their lives. 

    Key Talking Points

    • Superstars interview YOU- they don’t want a job, they want a career/opportunity. They should ask you: what is your 5-year plan? 10? Succession plan? 
    • Your A tech is probably working somewhere else. They will leave for a better opportunity, it’s not all about money. 
    • People leave people not companies
    • Getting close to your employees- don’t be a sniper manager, be involved and interact. 
    • “50, 25, 25”- 50% the owner interviews employee, 25% the employee will review company, 25% the employee will interview the owner
    • Most shop owners are technicians that think they could do better- but they are still a technician at heart. Growing from a technician to a business owner is crucial and often missed. 
    • Do you know where your company is going? Dream and rewrite your mission statement. 
    • Guiding principals- all the pieces that get the mission statement done. Get your team involved.
    • Compensation plans- competitive wages, opportunistic income (above the base pay), take-home benefits (health insurance, retirement), continuing training
    • Employee retention- live your mission statement, 10-minute team huddles to create unity and teamwork, never start your day on a sour note (no complaining)

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visiting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

    ]]>    fb65a823-94fb-453c-85ec-46eaee06b622Tue, 09 Nov 2021 00:15:00 -040039:57falsefull691691Rethink Your Compensation Plans [RR 691] In this episode, Darrin Barney discusses an overview of a class he presented at ASTE 2021 titled “Pay Plans Used by the Top Shops in America.” Some excellent ideas and insights that every shop owner can use in their business. As your business and employees change, so should your compensation plan. Darrin also explains the importance of guiding principals, goals, and employee retention. remarkableresults.biz/e691    Hitting Your Five Iron - Chris Cotton Weekly Blitz [E033] - Chris Cotton Weekly BlitzHitting Your Five Iron - Chris Cotton Weekly Blitz [E033] - Chris Cotton Weekly BlitzHitting Your Five Iron - Chris Cotton Weekly Blitz - 033

    • Gaining your Confidence
    • When you know you can

    ]]>    Hitting Your Five Iron - Chris Cotton Weekly Blitz - 033

    • Gaining your Confidence
    • When you know you can

    ]]>    53b516c1-b71e-4c70-96a5-8f193299ce7dMon, 08 Nov 2021 00:15:00 -040006:27falsebonus    Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078]Keith Perkins Mobile Diagnostician and Tour of his Vans
  • Guest host Keith Perkins, L1 Automotive Diagnostics and Programming, Tulsa, OK
  • Keith also operates the L1 Automotive Training company that offers advanced level automotive training on-site and online at www.L1Training.com.
  • See or hear a tour of his three Mobile Diag Vans
  • Recently made a move to brick and mortar specialty shop with no advertising for clients
  • None of his technicians need to buy any tools
  • Keith holds the title of ASE Master Certified L1 Technician, holding ASE certifications: A1-A9, L1, L2, L3, X1, P2, and various other industry certifications
  • He also serves as a Subject Matter Expert for ASE.
  • Listen to Keith’s previous episode HERE

    • Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>
  • Guest host Keith Perkins, L1 Automotive Diagnostics and Programming, Tulsa, OK
  • Keith also operates the L1 Automotive Training company that offers advanced level automotive training on-site and online at www.L1Training.com.
  • See or hear a tour of his three Mobile Diag Vans
  • Recently made a move to brick and mortar specialty shop with no advertising for clients
  • None of his technicians need to buy any tools
  • Keith holds the title of ASE Master Certified L1 Technician, holding ASE certifications: A1-A9, L1, L2, L3, X1, P2, and various other industry certifications
  • He also serves as a Subject Matter Expert for ASE.
  • Listen to Keith’s previous episode HERE

    • Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    3206d61a-ee23-43e9-adf6-fbf5b0981fd0Sat, 06 Nov 2021 00:15:00 -040024:59falsefull7878Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078] Guest host Keith Perkins, L1 Automotive Diagnostics and Programming, Tulsa, OK Keith also operates the L1 Automotive Training company that offers advanced level automotive training on-site and online at www.L1Training.com. See or hear a tour of his three Mobile Diag Vans remarkableresults.biz/aw078    Do You Have Financial Peace of Mind? – Bill Haas [RR 690]Do You Have Financial Peace of Mind? - Bill HaasBill Haas is the owner of Haas Performance Consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients now have access to Bill’s solution based focus, expertise, unique perspectives and in-depth knowledge of the industry. Services available include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. His career includes time as a technician, shop owner, technical trainer and most recently on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. .Bill received the Accredited Automotive Manager (AAM) credential from the Automotive Management Institute in 1996 and has been a member of the Automotive Management Institute’s faculty since 2002

    Listen to Bill's other episodes HERE

    Key Talking Points

    • Successor struggle- when every day is a struggle
    • “Advanced Financial Strategies for Peace of Mind”- what is it that you need to pay attention to in business? KPI’s need to be reviewed every day, don’t wait until the end of the month. It needs to also be shared with employees. “If you don’t share, they don’t care.”
    • Don’t make decisions without data- it lets you know what you need to work on and prioritize. Strategic thinking instead of working on many things at once. 
    • How do you know what to fix? Pause and do analysis.
    • Make cars count vs car count. 
    • Coaches change clients- is this someone who is willing to put words into action?
    • You need an investable business in order to retire- can’t wait until the end to start working on your business
    • You have to want to change yourself and your business. If not don’t hire a coach or even join a networking group
    • Focus on one particular area of concern, get it right, then move on to the next. Stop the smorgasbord of quick fixes.
    • You can’t wait to fix the business when you want to sell or retire. It takes a few years depending on the depth of the struggle
    • P & L statement- don’t ask your accountant how the business is doing, don’t rely on them to take the pulse of the business. Most accountants have clients in all different industries, they don’t know how to “fix” your automotive service business. Ask them to perform one job and that is to minimize your tax liabilities.
    • Finances in your business is just a big math problem to solve
    • Labor rate- gross profit percent on labor, labor parts split, hours per repair order
    • Sales forecasting and budgeting- have goals, targets and expectations

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Bill Haas is the owner of Haas Performance Consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients now have access to Bill’s solution based focus, expertise, unique perspectives and in-depth knowledge of the industry. Services available include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. His career includes time as a technician, shop owner, technical trainer and most recently on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. .Bill received the Accredited Automotive Manager (AAM) credential from the Automotive Management Institute in 1996 and has been a member of the Automotive Management Institute’s faculty since 2002

    Listen to Bill's other episodes HERE

    Key Talking Points

    • Successor struggle- when every day is a struggle
    • “Advanced Financial Strategies for Peace of Mind”- what is it that you need to pay attention to in business? KPI’s need to be reviewed every day, don’t wait until the end of the month. It needs to also be shared with employees. “If you don’t share, they don’t care.”
    • Don’t make decisions without data- it lets you know what you need to work on and prioritize. Strategic thinking instead of working on many things at once. 
    • How do you know what to fix? Pause and do analysis.
    • Make cars count vs car count. 
    • Coaches change clients- is this someone who is willing to put words into action?
    • You need an investable business in order to retire- can’t wait until the end to start working on your business
    • You have to want to change yourself and your business. If not don’t hire a coach or even join a networking group
    • Focus on one particular area of concern, get it right, then move on to the next. Stop the smorgasbord of quick fixes.
    • You can’t wait to fix the business when you want to sell or retire. It takes a few years depending on the depth of the struggle
    • P & L statement- don’t ask your accountant how the business is doing, don’t rely on them to take the pulse of the business. Most accountants have clients in all different industries, they don’t know how to “fix” your automotive service business. Ask them to perform one job and that is to minimize your tax liabilities.
    • Finances in your business is just a big math problem to solve
    • Labor rate- gross profit percent on labor, labor parts split, hours per repair order
    • Sales forecasting and budgeting- have goals, targets and expectations

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

         

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    493e9cef-e232-42dc-9592-bc8746e371b3Fri, 05 Nov 2021 00:15:00 -040037:56falsefull690690Do You Have Financial Peace of Mind? [RR 690] This episode highlights Bill Haas’s ASTE training class titled “Advanced Financial Strategies for Peace of Mind.” Do you go to bed at night with your head spinning, thinking about numbers, finances, profit and stability? Bill discusses simple financial tactics to ease that worry and stress. Stop hiding behind the phrase “I’m not a numbers person” and start taking control of your numbers. remarkableresults.biz/e690    Scheduling Work Flow [THA 248]Scheduling Work FlowRachel Spencer (Shop Owner), Spencer's Auto Repair, Krum Texas

    Roddy Blaylock (Shop Foreman) Barton Automotive, Wadesville, IN

    Clint White has been passionately immersed in the Automotive Industry for over 25 years. He is a Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. He began his career as a Technician at a local two-bay shop in 1995 and over the course of the next two and a half decades honed his sales, technical, and management skills while living in Washington & S.E. Idaho. During his journey, he has never stopped learning and has been blessed to work for and with those who value education, training, and coaching. In everything he does, Clint is focused on people and excellence! Whether it be coaching & training Service Advisors to sell with passion & integrity or working directly with Shop Owners to improve team accountability and streamline process implementation, Clint’s passion is to elevate the Automotive Industry across the nation to ensure every customer consistently receives the highest level of service.

    Contact Clint White HERE

    Clint's Previous episodes HERE

    Key Talking Points

    • Reality check-  The world around us has drastically changed yet many in our industry continue to operate as though it hasn’t. Replacement vehicles are significantly overpriced and inventory is severely limited. RESULT:  Customers MUST repair what they own and they know it! Technicians are in short supply and many shops are understaffed. RESULT: Same-day service is harder (or impossible) to deliver on, yet we keep trying? Parts are harder to find and slower to be delivered leaving Vendors stretched thin. RESULT:  Repairs take longer, especially when we choose to wait for the best quality parts.
    • Sell correctly- have properly trained service advisors. Sell with confidence that it will be pushed back, don’t make it sound negative. Make it a positive experience. Build cushion when scheduling out. Continue to provide exceptional customer service.
    • It’s time to prepare for the future- things won’t “go back” to the way it was and it shouldn’t
    • Scheduling is like chess, plan your moves, close the expectation gap with customers, staff, and vendors. under-promise/over-deliver
    • The importance of communication between technicians and service writers-updates- everyone needs to be on the same page
    • SOP’s- Develop habits and have structure
    • Proper mindset when repairing vehicles- reduced/eliminated comebacks improves moral and elevates self-worth
    • The Dualistic Shop:  In order to schedule workflow effectively, we must view our shops as if they are actually “two in one”; operating independently but in perfect harmony while under one roof. Diagnostic Facility- all testing, inspecting, DVI’s and LOF’s occur FIRST. Bay management is maximized as cars rotate in and out once testing/inspecting is complete. Repair/Production Facility- Scheduled & Pre-Sold repairs are performed after all testing & DVI’s are completed for the day.
    • Time Block Scheduling Example- Each Technician’s productivity potential and efficiency percentages must be known. Schedule each Technician at 87.5% of what they are capable of producing daily. Tech capable of 8 hours of production in an 8-hour day is 100% productive. 8 hours X .875 = 7 hours. Leaves 1 hour a day open for walk-in’s, emergencies, catch up from yesterday

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more. ]]>    Rachel Spencer (Shop Owner), Spencer's Auto Repair, Krum Texas

    Roddy Blaylock (Shop Foreman) Barton Automotive, Wadesville, IN

    Clint White has been passionately immersed in the Automotive Industry for over 25 years. He is a Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. He began his career as a Technician at a local two-bay shop in 1995 and over the course of the next two and a half decades honed his sales, technical, and management skills while living in Washington & S.E. Idaho. During his journey, he has never stopped learning and has been blessed to work for and with those who value education, training, and coaching. In everything he does, Clint is focused on people and excellence! Whether it be coaching & training Service Advisors to sell with passion & integrity or working directly with Shop Owners to improve team accountability and streamline process implementation, Clint’s passion is to elevate the Automotive Industry across the nation to ensure every customer consistently receives the highest level of service.

    Contact Clint White HERE

    Clint's Previous episodes HERE

    Key Talking Points

    • Reality check-  The world around us has drastically changed yet many in our industry continue to operate as though it hasn’t. Replacement vehicles are significantly overpriced and inventory is severely limited. RESULT:  Customers MUST repair what they own and they know it! Technicians are in short supply and many shops are understaffed. RESULT: Same-day service is harder (or impossible) to deliver on, yet we keep trying? Parts are harder to find and slower to be delivered leaving Vendors stretched thin. RESULT:  Repairs take longer, especially when we choose to wait for the best quality parts.
    • Sell correctly- have properly trained service advisors. Sell with confidence that it will be pushed back, don’t make it sound negative. Make it a positive experience. Build cushion when scheduling out. Continue to provide exceptional customer service.
    • It’s time to prepare for the future- things won’t “go back” to the way it was and it shouldn’t
    • Scheduling is like chess, plan your moves, close the expectation gap with customers, staff, and vendors. under-promise/over-deliver
    • The importance of communication between technicians and service writers-updates- everyone needs to be on the same page
    • SOP’s- Develop habits and have structure
    • Proper mindset when repairing vehicles- reduced/eliminated comebacks improves moral and elevates self-worth
    • The Dualistic Shop:  In order to schedule workflow effectively, we must view our shops as if they are actually “two in one”; operating independently but in perfect harmony while under one roof. Diagnostic Facility- all testing, inspecting, DVI’s and LOF’s occur FIRST. Bay management is maximized as cars rotate in and out once testing/inspecting is complete. Repair/Production Facility- Scheduled & Pre-Sold repairs are performed after all testing & DVI’s are completed for the day.
    • Time Block Scheduling Example- Each Technician’s productivity potential and efficiency percentages must be known. Schedule each Technician at 87.5% of what they are capable of producing daily. Tech capable of 8 hours of production in an 8-hour day is 100% productive. 8 hours X .875 = 7 hours. Leaves 1 hour a day open for walk-in’s, emergencies, catch up from yesterday

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more. ]]>    358e9077-3c21-4f23-af22-3bbf13cc8a93Thu, 04 Nov 2021 00:15:00 -040049:45falsefull248248Scheduling Work Flow [THA 248] We are living in the “new normal.” For anyone who wants things to go back the way they were pre-pandemic, you’ll be waiting a long time. Professionals everywhere are feeling the impact of shipping delays, short staff and pricing. Our industry is no exception and efficient workflow has never been more critical. Clear communication and expectations between employees and customers is step one. In this episode, my panel shares their own experiences with scheduling workflow. Listen for some smart ideas start implementing small changes in your business that will have a lasting impact. remarkableresults.biz/a248    Why Comprehensive Vehicle Inspections - Bob Greenwood's "Archive" - Second ThoughtsWhy Comprehensive Vehicle Inspections - Bob Greenwood's "Archive" - Second ThoughtsWhy Comprehensive Vehicle Inspections. Your are bring hired by your customer to ensure their vehicle has a comprehensive inspection per year to keep their vehicle safe, reliable, and efficient.

    ]]>    Why Comprehensive Vehicle Inspections. Your are bring hired by your customer to ensure their vehicle has a comprehensive inspection per year to keep their vehicle safe, reliable, and efficient.

    ]]>    48512474-9af7-4359-8cfe-e5d6a6cea2acWed, 03 Nov 2021 00:30:00 -040004:22falsebonus    “Give Me 10” Internship Program – Sue Dickson [RR 689]"Give Me 10" Internship Program - Sue DicksonSue Dickson, Owner of Closs Tire & Auto Inc, Waukegan, IL. Sue is trying to change the face of the industry to empower woman to be a part of the automotive industry. Sue has 37 years of experience in retail automotive market and has partnered with her community to grow her business. She is directly responsible for overall profitability, sales and service for this independent auto repair facility. She continues to work with the Lake County Tech Campus, College of Lake County, to bridge the gap between school based work and hands-on work experience. Sue has written and implemented a Lake County Tech Campus internship which has been in place since 2019 and served over 50 students.  She also has partnered with Lake County Workforce Development to take her internship program to the next level. This relationship has given students the opportunity to gain work base employment and grant opportunities for education at the local community college.

    Key Talking Points

    • “Give Me 10” Internship Program- 10 hours broken up 2 hours for 5 days. Job shadowing 2 hours the first day, after that they will be working for the remaining 8 hours. Oil changes, brake work, tires, etc.
    • Insurance is covered by the school because it is work-based learning
    • Break the stereotype that young adults can only be successful if they have a 4-year degree
    • What is the biggest competition with independent repair shops? Dealerships. Local shops started coming together for networking meetings, they also visit each other’s shops to critique
    • Sue volunteers at the local car show and she registers classic cars. They wanted the tech campus to be involved and see the older cars. She went to the independent group and asked to donate a car to the tech campus. Tech 1 kids do steering and suspension. Tech 2 kids rebuild the motor. Collision painted it. Will be showcased at the advisory meeting. The car will travel to locations that have an internship program. Raffle tickets to win the car. Donate money to a non-profit
    • Grant opportunities through the workforce development- over 4 years the networking group has received almost 200K 
    • University of the Aftermarket Leadership 2.0 Class- AAP

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

    ]]>    Sue Dickson, Owner of Closs Tire & Auto Inc, Waukegan, IL. Sue is trying to change the face of the industry to empower woman to be a part of the automotive industry. Sue has 37 years of experience in retail automotive market and has partnered with her community to grow her business. She is directly responsible for overall profitability, sales and service for this independent auto repair facility. She continues to work with the Lake County Tech Campus, College of Lake County, to bridge the gap between school based work and hands-on work experience. Sue has written and implemented a Lake County Tech Campus internship which has been in place since 2019 and served over 50 students.  She also has partnered with Lake County Workforce Development to take her internship program to the next level. This relationship has given students the opportunity to gain work base employment and grant opportunities for education at the local community college.

    Key Talking Points

    • “Give Me 10” Internship Program- 10 hours broken up 2 hours for 5 days. Job shadowing 2 hours the first day, after that they will be working for the remaining 8 hours. Oil changes, brake work, tires, etc.
    • Insurance is covered by the school because it is work-based learning
    • Break the stereotype that young adults can only be successful if they have a 4-year degree
    • What is the biggest competition with independent repair shops? Dealerships. Local shops started coming together for networking meetings, they also visit each other’s shops to critique
    • Sue volunteers at the local car show and she registers classic cars. They wanted the tech campus to be involved and see the older cars. She went to the independent group and asked to donate a car to the tech campus. Tech 1 kids do steering and suspension. Tech 2 kids rebuild the motor. Collision painted it. Will be showcased at the advisory meeting. The car will travel to locations that have an internship program. Raffle tickets to win the car. Donate money to a non-profit
    • Grant opportunities through the workforce development- over 4 years the networking group has received almost 200K 
    • University of the Aftermarket Leadership 2.0 Class- AAP

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

    ]]>    0d696e98-8395-4300-b185-084804e7e231Tue, 02 Nov 2021 00:15:00 -040036:15falsefull689689"Give Me 10" Internship Program [RR 689] Did you know donating 10 hours a week of your time can make a difference in a student’s life? In this episode, Sue Dickson explains a simple internship program coined “Give me 10.” 10 hours a week divided into 5 days. We all can spare that time, especially when it can blossom into a new technician in our industry. It sets an example for your community, their parents, and your business culture. Don’t assume that someone else will do it. You must act. Call or stop by your local high school. Sue explains the how and why. remarkableresults.biz/e689    Dealer Parts - Forget List Price - Chris Cotton Weekly Blitz [E032] - Chris Cotton Weekly BlitzDealer Parts - Forget List Price - Chris Cotton Weekly Blitz [E032] - Chris Cotton Weekly BlitzDealer Parts - Forget List Price - Chris Cotton Weekly Blitz 03

    • Chris crashes the list price paradigm on dealer parts and for that matter on list price in general
    • He's discovered that there are some great dealer service advisors ready for hire

    ]]>    Dealer Parts - Forget List Price - Chris Cotton Weekly Blitz 03

    • Chris crashes the list price paradigm on dealer parts and for that matter on list price in general
    • He's discovered that there are some great dealer service advisors ready for hire

    ]]>    763f4a13-070c-4faa-8bd6-a87dc09a5e33Mon, 01 Nov 2021 00:15:00 -040009:26falsebonus    Recruiting Great Talent with Ryan Clo and Virtual Tour of Dubwerx [AW 077]Recruiting Great Talent with Ryan Clo and Virtual Tour of Dubwerx
  • Guest host Ryan Clo, Dubwerx, Cincinnati OH and see this shop in Cincinatti, OH
  • We’re going to talk about recruiting after covid. Recruiting is a topic I'm passionate about in general since our people are everything but also the landscape is changing post-covid
  •  I think a few critical pieces of the recruiting puzzle. I mean, first and foremost is the shop itself, you know, does your shop present well? Is it clean? Are the staff there? Good? Is the reputation good? If I was going to consider working for your shop, I would probably Google it. I might drive by, especially if this person has a family and you're going to support that family.
  • The ad that you place, the particular words that you use. It's marketing and sales. Uh, are those going to attract, you know, the people, when you have applicants? 
    • I think money's important and we always have to get to that. They might say something like, I just need to take care of my family, or I really want to work with good people.
    • I love cars. I want a place that I can advance. That's a really good point because some shops have room for advance and sometimes that's a challenge, but I really want to get an idea of all of those things. And is this position, cause you might want them, you might really want them and they might be qualified if they're not going to be happy at your.

  • Former employers are really countering hard. And they had given this guy 30 days, even after he left there, like 30 days, you change your mind, you won't lose. And the whole time he's there, you know, not making me be quite as many hours as he did. He didn't want to stick it out. And he went back to what was safe.

    • Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>
  • Guest host Ryan Clo, Dubwerx, Cincinnati OH and see this shop in Cincinatti, OH
  • We’re going to talk about recruiting after covid. Recruiting is a topic I'm passionate about in general since our people are everything but also the landscape is changing post-covid
  •  I think a few critical pieces of the recruiting puzzle. I mean, first and foremost is the shop itself, you know, does your shop present well? Is it clean? Are the staff there? Good? Is the reputation good? If I was going to consider working for your shop, I would probably Google it. I might drive by, especially if this person has a family and you're going to support that family.
  • The ad that you place, the particular words that you use. It's marketing and sales. Uh, are those going to attract, you know, the people, when you have applicants? 
    • I think money's important and we always have to get to that. They might say something like, I just need to take care of my family, or I really want to work with good people.
    • I love cars. I want a place that I can advance. That's a really good point because some shops have room for advance and sometimes that's a challenge, but I really want to get an idea of all of those things. And is this position, cause you might want them, you might really want them and they might be qualified if they're not going to be happy at your.

  • Former employers are really countering hard. And they had given this guy 30 days, even after he left there, like 30 days, you change your mind, you won't lose. And the whole time he's there, you know, not making me be quite as many hours as he did. He didn't want to stick it out. And he went back to what was safe.

    • Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    b79d54f8-c7fa-41e5-871c-0d4642a3d652Sat, 30 Oct 2021 00:15:00 -040024:46falsefull7777Recruiting Great Talent with Ryan Clo and Virtual Tour of Dubwerx [AW 077] remarkableresults.biz/aw077    From Shadowing to Apprentice Graduate – Bridgette Johnson [RR 688]From Shadowing to Apprentice Graduate - Bridgette JohnsonBridgette Johnson, L&N Performance Automotive Repair, Blowing Rock, NC. Bridgette graduated from the automotive program at Caldwell Community College & Technical  Institute. Through the North Carolina Apprenticeship Program, she was able to finish college debt-free and begin her career right after high school. She not only received her Associate's degree but also her Journeywoman card and certificates of completion for the NC State Apprenticeship Program.

    Key Talking Points

    • November 2019 Episode 482- IGONC Apprentice Program. 2 year college program, full ride with no debt.
    • ADAS- learning about the new technology, cameras, sensors.
    • Apprenticeship- online and in person classes
    • Interest began in high school- wanted to learn how to do things herself. Chose to do a job shadow with Lucus Underwood. 
    • Has supportive coworkers
    • Advice- attend events, spread the word on apprenticeship programs,
    • She is keeping her future open in the industry

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network

    Check out today's partners:

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Bridgette Johnson, L&N Performance Automotive Repair, Blowing Rock, NC. Bridgette graduated from the automotive program at Caldwell Community College & Technical  Institute. Through the North Carolina Apprenticeship Program, she was able to finish college debt-free and begin her career right after high school. She not only received her Associate's degree but also her Journeywoman card and certificates of completion for the NC State Apprenticeship Program.

    Key Talking Points

    • November 2019 Episode 482- IGONC Apprentice Program. 2 year college program, full ride with no debt.
    • ADAS- learning about the new technology, cameras, sensors.
    • Apprenticeship- online and in person classes
    • Interest began in high school- wanted to learn how to do things herself. Chose to do a job shadow with Lucus Underwood. 
    • Has supportive coworkers
    • Advice- attend events, spread the word on apprenticeship programs,
    • She is keeping her future open in the industry

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network

    Check out today's partners:

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    b0cd2fb3-a9e5-4158-8acf-d4e4a58684f6Fri, 29 Oct 2021 00:15:00 -040019:18falsefull688688From Shadowing to Apprentice Graduate [RR 688] We hear over and over again that high school students happen to stumble upon a shadowing field trip in school and realize the automotive industry has endless career opportunities for them. This happened with Bridgette Johnson, when are we going to start spreading the word to our local schools instead of sitting on the sidelines? remarkableresults.biz/e688    Hiring Dealership Technicians [THA 247]Hiring Dealership TechniciansAndy Bizub, Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession.

    Listen to Andy’s previous episodes HERE.

    Joe Jerkins, Owner Westside Auto Pro, Clive, IA. Joe has been in the Automotive Industry since 2007 when he joined a tire and mechanical repair chain store after spending multiple years in grocery store management.  He did not know anything about the industry and had no mechanical background but had a passion for helping people and sales.  After having spent some time there, he joined a dealership as a Service Advisor and quickly rose to the number 1 advisor based on sales at his dealership.  An opportunity as a Service Manager arose at a local repair facility and Joe decided it was time to get back into management as he was getting his legs under him in the automotive world.  After his second child was born, Joe sought an opportunity at his hometown dealership to run the Fixed Operations including Service, Body and helping oversee Parts.  In 2013, after realizing that there was a lot of “wrong” in this industry, generally speaking, he decided it was time for one last try with a shop he knew nothing about called Westside Auto Pros.  Joe was hired as the Service Manager and after a couple of years his title changed to General Manager.  In 2018, Ron Haugen, the owner at the time, and Joe decided to accelerate their 5 year plan of purchase and by October 1st of that year, Joe was the brand new owner of the already successful Westside Auto Pros.  Westside Auto Pros continues to grow its repair shop as well as its towing and roadside assistance department.

    Patrick Ryan, Technician, Eagle Automotive, Columbine Hills, CO, 4 Locations

    Key Talking Points

    • What is important to dealership technicians transitioning to independent- make it apparent the technician matters in your business. If they quit at the dealership it wouldn’t be noticed. They were “just a number.” Minimal and sometimes decreasing benefits.
    • Interviewing dealership tech- discuss your team culture and environment. Many techs bounce from dealership to dealership because they are still finding “their place.”Don’t view working at multiple places as negative necessarily. Show them a path for all ages of your technicians. Don’t have a “cookie-cutter” interview process for all your hires.
    • Career change- wanting to grow and be challenged, feel appreciated.
    • Millennials/Gen Z- raised with no gravity “everything is great.” Introduce gravity a little at a time. Be taught instead of blocked. Be guided.
    • The owner needs to be vulnerable- voice it to your team
    • Break down stereotypes of large dealerships
    • Technicians will check your social media prior to applying and read customer and employee reviews- promote your shop is a great place to work

     

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.            

    Find Remarkable Results on Your Favorite App HERE

    ]]>    Andy Bizub, Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession.

    Listen to Andy’s previous episodes HERE.

    Joe Jerkins, Owner Westside Auto Pro, Clive, IA. Joe has been in the Automotive Industry since 2007 when he joined a tire and mechanical repair chain store after spending multiple years in grocery store management.  He did not know anything about the industry and had no mechanical background but had a passion for helping people and sales.  After having spent some time there, he joined a dealership as a Service Advisor and quickly rose to the number 1 advisor based on sales at his dealership.  An opportunity as a Service Manager arose at a local repair facility and Joe decided it was time to get back into management as he was getting his legs under him in the automotive world.  After his second child was born, Joe sought an opportunity at his hometown dealership to run the Fixed Operations including Service, Body and helping oversee Parts.  In 2013, after realizing that there was a lot of “wrong” in this industry, generally speaking, he decided it was time for one last try with a shop he knew nothing about called Westside Auto Pros.  Joe was hired as the Service Manager and after a couple of years his title changed to General Manager.  In 2018, Ron Haugen, the owner at the time, and Joe decided to accelerate their 5 year plan of purchase and by October 1st of that year, Joe was the brand new owner of the already successful Westside Auto Pros.  Westside Auto Pros continues to grow its repair shop as well as its towing and roadside assistance department.

    Patrick Ryan, Technician, Eagle Automotive, Columbine Hills, CO, 4 Locations

    Key Talking Points

    • What is important to dealership technicians transitioning to independent- make it apparent the technician matters in your business. If they quit at the dealership it wouldn’t be noticed. They were “just a number.” Minimal and sometimes decreasing benefits.
    • Interviewing dealership tech- discuss your team culture and environment. Many techs bounce from dealership to dealership because they are still finding “their place.”Don’t view working at multiple places as negative necessarily. Show them a path for all ages of your technicians. Don’t have a “cookie-cutter” interview process for all your hires.
    • Career change- wanting to grow and be challenged, feel appreciated.
    • Millennials/Gen Z- raised with no gravity “everything is great.” Introduce gravity a little at a time. Be taught instead of blocked. Be guided.
    • The owner needs to be vulnerable- voice it to your team
    • Break down stereotypes of large dealerships
    • Technicians will check your social media prior to applying and read customer and employee reviews- promote your shop is a great place to work

     

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.            

    Find Remarkable Results on Your Favorite App HERE

    ]]>    3b5a3446-6b3f-4c1b-979e-b05b7fad2765Thu, 28 Oct 2021 00:15:00 -040040:01falsefull247247Hiring Dealership Technicians [THA 247] Hiring technicians from dealerships is an untapped talent pool for our industry. Shop owners that interview dealership techs with a job hopper resume will usually get tossed to the side. But maybe those technicians haven’t found their right place to work yet. The challenging environment and culture at dealerships give the independent repair shops the opportunity to show them they will be respected, appreciated, and be included in a family atmosphere with a strong culture. Listen closely to my panel as they discuss their own experiences with hiring technicians from dealerships. remarkableresults.biz/a247    Are You a Risk-Taker - Bob Greenwood Second Thoughts 016 - Bob Greenwood's "Archive" - Second ThoughtsAre You a Risk-Taker - Bob Greenwood Second Thoughts 016 - Bob Greenwood's "Archive" - Second ThoughtsAre You a Risk-Taker - Bob Greenwood Second Thoughts 016

    ]]>    Are You a Risk-Taker - Bob Greenwood Second Thoughts 016

    ]]>    7622c341-872a-4306-be47-9b7facd59c2fWed, 27 Oct 2021 00:30:00 -040004:44falsebonus    Jimmy Lea’s Top 7 Proven Marketing Methods [RR 687]Jimmy Lea's Top 7 Proven Marketing MethodsJimmy Lea, KuKui Evangelist with more than 15 years experience in sales and business development for software-as-a-service, financial services as well as hardware products, Jimmy embodies the fabric of the independent automotive industry.

    Key Talking Points

    • You must exist digitally, google is the godfather of the internet  
    • 70% of all searches are done from google, 90% are done from a smartphone 
    • Currency/trust- when google has “trust” in you, you will be in front of the pack 
    • Organic- the amount of content and keywords on your website
    • Website- pay attention to the homepage, the header, “above the fold at the top,” logo is top left (brand recognition), your reviews next to logo (credibility), phone number (call to action), schedule an appointment button (generational button)
    • Reviews- set it up right, let customers know what they can expect, give a description of the vehicle
    • Postcards- it will never go away, design it big and bold to get the recipient’s attention. Retention (thank you, service/repair reminders) and acquisition postcards. 
    • Where is your market? Instagram? Facebook? 
    • Social media- engaging every single day, there is no perfect time to post on social media. Build a habit first. 
    • Technician testimonials- appeals to customers and future technicians 
    • Don’t stop marketing- especially when you’re busy. 80% building relationship 20% selling.
    • Texting- text marketing, one to one texting reminders/thank you/ask for reviews, webchat texting

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

    ]]>    Jimmy Lea, KuKui Evangelist with more than 15 years experience in sales and business development for software-as-a-service, financial services as well as hardware products, Jimmy embodies the fabric of the independent automotive industry.

    Key Talking Points

    • You must exist digitally, google is the godfather of the internet  
    • 70% of all searches are done from google, 90% are done from a smartphone 
    • Currency/trust- when google has “trust” in you, you will be in front of the pack 
    • Organic- the amount of content and keywords on your website
    • Website- pay attention to the homepage, the header, “above the fold at the top,” logo is top left (brand recognition), your reviews next to logo (credibility), phone number (call to action), schedule an appointment button (generational button)
    • Reviews- set it up right, let customers know what they can expect, give a description of the vehicle
    • Postcards- it will never go away, design it big and bold to get the recipient’s attention. Retention (thank you, service/repair reminders) and acquisition postcards. 
    • Where is your market? Instagram? Facebook? 
    • Social media- engaging every single day, there is no perfect time to post on social media. Build a habit first. 
    • Technician testimonials- appeals to customers and future technicians 
    • Don’t stop marketing- especially when you’re busy. 80% building relationship 20% selling.
    • Texting- text marketing, one to one texting reminders/thank you/ask for reviews, webchat texting

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

    ]]>    8b3fafa2-82a9-4cec-a5f9-ae276ab530c0Tue, 26 Oct 2021 00:15:00 -040041:36falsefull687687Jimmy Lea's Top 7 Proven Marketing Methods [RR 687] The online realm of marketing can be overwhelming by just thinking about it. How do you successfully market your business online? Stop spending money on methods that don't produce or may even work against you. You need to measure and manage your marketing for the most significant results possible. I’m in the ASTE 2021 studio with Jimmy Lea, Kukui evangelist, to discuss the top 7 methods you can implement in your shop today that are proven to put your shop on top. remarkableresults.biz/e687    Let's Talk Employees - Chris Cotton Weekly Blitz [E031] - Chris Cotton Weekly BlitzLet's Talk Employees - Chris Cotton Weekly BlitzLet's Talk Employees - Chris Cotton Weekly Blitz 031

    Chris explains his 20-60-20 Rule as it relates to your team.

    ]]>    Let's Talk Employees - Chris Cotton Weekly Blitz 031

    Chris explains his 20-60-20 Rule as it relates to your team.

    ]]>    c69a7f40-ddba-4e9f-9da7-485e8509e188Mon, 25 Oct 2021 00:15:00 -040011:29falsebonus    The Power of a Great Supply Partner Relationship [AW 076]The Power of a Great Supply Partner Relationship
  • Jennifer and Mike Baggett, Pro Automotive Services, Woodriver, IL
  • Have a strong relationship with your supply partner.
  • Do you know the store owner or store manager?
  • Is your supplier helping you in your business?

    • Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>
  • Jennifer and Mike Baggett, Pro Automotive Services, Woodriver, IL
  • Have a strong relationship with your supply partner.
  • Do you know the store owner or store manager?
  • Is your supplier helping you in your business?

    • Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partner:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    bb956ed5-17a2-4681-be69-d5a20efdad84Sat, 23 Oct 2021 00:15:00 -040026:46falsefull7676The Power of a Great Supply Partner Relationship [AW 076] remarkableresults.biz/aw076    Buyer Beware. My Learning Curve With a Marketplace Purchase [E003] - Automotive Field TheoryBuyer Beware. My Learning Curve With a Marketplace Purchase [E003] - Automotive Field TheoryBuyer Beware. My Learning Curve With a Marketplace Purchase

    • It started off great
    • Then it never arrived
    • Found it for sale again from the same person
    • Who I called
    • What I did

    ]]>    Buyer Beware. My Learning Curve With a Marketplace Purchase

    • It started off great
    • Then it never arrived
    • Found it for sale again from the same person
    • Who I called
    • What I did

    ]]>    8ee1ce75-97cd-456c-9c38-e8af866022a5Fri, 22 Oct 2021 00:15:00 -040015:39falsebonus    Matt Used an Ohmmeter - Oh My! - with Guest Sean Tipping [E002] - Automotive Field TheoryMatt Used an Ohmmeter - Oh My! - with Guest Sean Tipping [E002] - Automotive Field TheoryMatt Used an Ohmmeter - Oh My! - with Guest Sean Tipping

    • A huge diagnostic challenge on a truck hit by lightning
    • Matt actually pulled out an ohmmeter and it helped him discover a path
    • Sean talks about teaching and his mobile diag business
    • Sean and Matt talk about Ohms, Volts and Amps

    ]]>    Matt Used an Ohmmeter - Oh My! - with Guest Sean Tipping

    • A huge diagnostic challenge on a truck hit by lightning
    • Matt actually pulled out an ohmmeter and it helped him discover a path
    • Sean talks about teaching and his mobile diag business
    • Sean and Matt talk about Ohms, Volts and Amps

    ]]>    05d4c94b-5b7b-4d77-98d3-872ad35a24d9Fri, 22 Oct 2021 00:15:00 -040001:00:23falsebonus    Matt Fanslow Podcast Launch - Episode 1 with Carm Capriotto [E001] - Automotive Field TheoryMatt Fanslow Podcast Launch - Episode 1 with Carm Capriotto [E001] - Automotive Field TheoryMatt Fanslow Podcast Launch - Episode 1 with Carm Capriotto

    • A new podcast that will cover a wide range of topics from all angles of the automotive aftermarket
    • The latest show from the Aftermarket Radio Network
    • Carm and Matt talk about their collaboration to launch this inaugural episode

    Podcasts Mentioned on this episode:

    Link to Kobayashi Maru Episode - For The Record 77 HERE

    Link to Professional Wrestling Episode - For The Record 50 HERE

    Link to Matt's first-ever episode on ASE HERE

    Link to Matt's first solo episode with Carm HERE

    ]]>    Matt Fanslow Podcast Launch - Episode 1 with Carm Capriotto

    • A new podcast that will cover a wide range of topics from all angles of the automotive aftermarket
    • The latest show from the Aftermarket Radio Network
    • Carm and Matt talk about their collaboration to launch this inaugural episode

    Podcasts Mentioned on this episode:

    Link to Kobayashi Maru Episode - For The Record 77 HERE

    Link to Professional Wrestling Episode - For The Record 50 HERE

    Link to Matt's first-ever episode on ASE HERE

    Link to Matt's first solo episode with Carm HERE

    ]]>    814409ef-576f-4476-ae85-55ea0d94f44cFri, 22 Oct 2021 00:15:00 -040030:34falsebonusMatt Fanslow Podcast Launch - Episode 1 with Carm Capriotto A new podcast that will cover a wide range of topics from all angles of the automotive aftermarket The latest show from the Aftermarket Radio Network Carm and Matt talk about their collaboration to launch this inaugural episode    Implementing EOS with Barry Barrett: Four Shop Owners Share Their Success [RR 686]Implementing EOS with Barry Barrett: Four Shop Owners Share Their SuccessCarl Hutchinson, Complete Automotive, Springfield, MO has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co-owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high-quality, valuable service to all customers. Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, a member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter. Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate.

    Listen to Carl’s previous episodes HERE

    Justin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant. Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth.

    Listen to Justin’s previous episodes HERE

    AJ Nealey got the mechanical bug at a young age playing with Legos. The bug quickly escalated to wrenching on his own car in high school, to his first full-time job as a technician and also to a racing career. He started Nealey Auto Service, Edgewater, MD, out of his one bay garage in 2011 after his racing career came to an end. After he married his wife, Stephanie, in 2014. AJ and Stephanie decided to focus all energy and resources to grow Nealey Auto Service. It all started with taking RLO Training’s Guerilla Shop Management course. Since then, they have grown to a 9 bay facility with 8 employees and have increased sales a total of 1172% since then.

    Listen to AJ’s previous episodes HERE.

    Jeff Walter, Zimmerman’s Automotive Tire Pro, Auto Sales and Service, Mechanicsburg, PA

    Barry Barrett, a Certified EOS Implementer. As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless. Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way.

    Find Barry’s other episodes HERE.

    Barry Barrett Contact info HERE 

    Key Talking Points

    • EOS Life- Getting time back and living the life you want to live. Do what you love, with the people you love, make an impact on the world, be appropriately compensated, and have time for other passions. “Get stuff done system with a cohesive leadership team that executes.”
    • Being involved in every aspect of the business to getting systems in place and building a team- what are your strengths to move your business forward? 
    • Having an Integrator to help free the Visionary to cast the vision and grow the business- unload some of  the duties and questions that filter to you as an owner, the Integrator holds the other employees accountable
    • Your leadership team trumps your ideas as an owner- they often have a bigger vision than you 
    • Expanding seats- growing to a second location    
    • The leadership team solves its own issues without input from owners 
    • Building a cohesive leadership team changes the game for scalability 
    • Self-implementing at first- start with traction first instead of vision, have buy-in with your leadership team at the beginning. Then bring in a certified implementer    
    • Do your employees know where they stand in the business and how their actions affect the big picture.
    • Being more efficient, not adding more cars- a small investment for a huge internal return  
    • 20 Groups is an industry-specific software, EOS runs that software. You should have 20 groups/coaches for a long time and be able to graduate from the EOS process within 2 years. 
    • Favorite EOS tools- structured format of L10 Meeting, right people right seat, VTO (vision, traction, organizer), to-do lists

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network

    Check out today's partners:

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    Carl Hutchinson, Complete Automotive, Springfield, MO has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co-owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high-quality, valuable service to all customers. Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, a member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter. Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate.

    Listen to Carl’s previous episodes HERE

    Justin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant. Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth.

    Listen to Justin’s previous episodes HERE

    AJ Nealey got the mechanical bug at a young age playing with Legos. The bug quickly escalated to wrenching on his own car in high school, to his first full-time job as a technician and also to a racing career. He started Nealey Auto Service, Edgewater, MD, out of his one bay garage in 2011 after his racing career came to an end. After he married his wife, Stephanie, in 2014. AJ and Stephanie decided to focus all energy and resources to grow Nealey Auto Service. It all started with taking RLO Training’s Guerilla Shop Management course. Since then, they have grown to a 9 bay facility with 8 employees and have increased sales a total of 1172% since then.

    Listen to AJ’s previous episodes HERE.

    Jeff Walter, Zimmerman’s Automotive Tire Pro, Auto Sales and Service, Mechanicsburg, PA

    Barry Barrett, a Certified EOS Implementer. As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless. Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way.

    Find Barry’s other episodes HERE.

    Barry Barrett Contact info HERE 

    Key Talking Points

    • EOS Life- Getting time back and living the life you want to live. Do what you love, with the people you love, make an impact on the world, be appropriately compensated, and have time for other passions. “Get stuff done system with a cohesive leadership team that executes.”
    • Being involved in every aspect of the business to getting systems in place and building a team- what are your strengths to move your business forward? 
    • Having an Integrator to help free the Visionary to cast the vision and grow the business- unload some of  the duties and questions that filter to you as an owner, the Integrator holds the other employees accountable
    • Your leadership team trumps your ideas as an owner- they often have a bigger vision than you 
    • Expanding seats- growing to a second location    
    • The leadership team solves its own issues without input from owners 
    • Building a cohesive leadership team changes the game for scalability 
    • Self-implementing at first- start with traction first instead of vision, have buy-in with your leadership team at the beginning. Then bring in a certified implementer    
    • Do your employees know where they stand in the business and how their actions affect the big picture.
    • Being more efficient, not adding more cars- a small investment for a huge internal return  
    • 20 Groups is an industry-specific software, EOS runs that software. You should have 20 groups/coaches for a long time and be able to graduate from the EOS process within 2 years. 
    • Favorite EOS tools- structured format of L10 Meeting, right people right seat, VTO (vision, traction, organizer), to-do lists

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network

    Check out today's partners:

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    9c33824f-b22c-4b5d-bcd7-5bc69bdd7474Fri, 22 Oct 2021 00:15:00 -040001:06:24falsefull686686Implementing EOS with Barry Barrett: 4 Shop Owners Share Their Success [RR 686] The Entrepreneurial Operating System has been highlighted on the podcast with a 7 part series featuring Barry Barrett, a certified EOS Implementor. The EOS system enables owners to get the most out of their business using six key components: Vision, People, Data, Issues, Process, and Traction. It’s easy to discuss and learn, but how does it work with real people in different levels of business? In this episode, you’ll hear from 4 shop owners that have implemented EOS in their business and their success stories from it. remarkableresults.biz/e686    Anxiety Disorders at Work [THA 246]Anxiety Disorders at WorkMark Guerrero has 27 years in the automotive industry, is President and part-owner of Affinity Automotive Services, established the business in 2007. He is currently on the USD 259 advisory board for automotive technology, and WSU Tech advisory board member, serves on MWACA mechanical committee. Mark is also the MWACA Wichita Chapter President, focused on keeping up with technology in the automotive industry and building future technicians.

    Summer Guerrero,  Vice President and part-owner of Affinity Automotive Services over 25 years in Public Service and Customer service, Background in Fire Fighting and EMS Currently Vice President Executive Board Member of Midwest Auto Care Alliance,  serves on the MWACA communication, and MWACA magazine advisory board, is passionate about educating and helping others personally and professionally. 

    Candice Beuttenmuller co-owns TJ’s Alignment and Repair in WaKeeney, KS with her husband, Jesse. Together they not only own but operate the full-service repair shop, with Candice on the front counter service writing, and Jesse in the bays turning wrenches. To make it truly a family affair, their 2 boys, Odin, 10, and Ezra, 5, help in the shop daily with keeping washer fluid jugs full, greeting customers, and starring on the business Facebook page in their Friday Funny videos. Candice’s family is originally from rural western Kansas where TJ’s Alignment and Repair is located. The Beuttenmuller’s purchased the existing shop in April 2017. While Jesse had the mechanical background for working on vehicles, Candice admits the most experience she had with vehicles before they purchased the shop, was checking the oil in her own vehicle and changing a flat tire. Candice had experience in the service industry as a waitress but never dreamed that experience would transform into owning a repair shop.

    Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. He also owned and managed several successful automotive repair shops. Early in his career, Rick got his arm stuck under a vehicle while working underneath it. He managed to get out safely but it was a wake up call to him and for all of us as well. This is everyone’s concern. There are too many distractions like cell phones, tablets, lackadaisical attitude of it never happening, not focused on job at task, talking to tech next to them and a whole lot more. We need to follow lift maintenance schedules religiously and document every procedure in order to check work properly.

    Rick White’s Previous Episodes HERE.

    Key Talking Points

    • What is anxiety? It is a whole spectrum. Anxiousness can be positive, happy, and excited. Anxiety can have a negative outlook and be a chemical imbalance. Anxiety can be isolation which can lead to depression.   
    • Brain function- to keep you alive, conserve energy. Hardwired to look for threats. 
    • What causes it? A lot of it is self-induced. It’s a focus issue and something we create. Don’t fear stack, live in the present. Don’t let your needs affect your team. 
    • Everyone deals with anxiety every day, most don't call it anxiety- “being in the weeds.” 
    • Future tripping and catastrophizing- helps cope and squash the anxiety. 
    • Be aware of the mental and physical pains of your team- noticing and addressing immediately to help change their mindset instead of waiting and losing production. Open communication with the entire team. Be empathetic and intuitive. Everyone is an iceberg. Be a resource for your team.
    • Every time you say yes you are saying no to someone else- help and serve your customers in a healthy way. 
    • CIA- what can you do during an anxiety event. Control, influence, acceptance
    • Reach out for support- coach, network peers, and other people that are in similar situations to change your mindset. 
    • The Coffee Bean book- don’t let life change you, be the change. 
    • What are some things that can be done to dial it down- anxiety is an indicator to pay attention to. What’s real? What is fear stacked? Take emotion aside and align your expectations with reality. 
    • “Joy shared is magnified, a burden shared is halved.”

     

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.]]>    Mark Guerrero has 27 years in the automotive industry, is President and part-owner of Affinity Automotive Services, established the business in 2007. He is currently on the USD 259 advisory board for automotive technology, and WSU Tech advisory board member, serves on MWACA mechanical committee. Mark is also the MWACA Wichita Chapter President, focused on keeping up with technology in the automotive industry and building future technicians.

    Summer Guerrero,  Vice President and part-owner of Affinity Automotive Services over 25 years in Public Service and Customer service, Background in Fire Fighting and EMS Currently Vice President Executive Board Member of Midwest Auto Care Alliance,  serves on the MWACA communication, and MWACA magazine advisory board, is passionate about educating and helping others personally and professionally. 

    Candice Beuttenmuller co-owns TJ’s Alignment and Repair in WaKeeney, KS with her husband, Jesse. Together they not only own but operate the full-service repair shop, with Candice on the front counter service writing, and Jesse in the bays turning wrenches. To make it truly a family affair, their 2 boys, Odin, 10, and Ezra, 5, help in the shop daily with keeping washer fluid jugs full, greeting customers, and starring on the business Facebook page in their Friday Funny videos. Candice’s family is originally from rural western Kansas where TJ’s Alignment and Repair is located. The Beuttenmuller’s purchased the existing shop in April 2017. While Jesse had the mechanical background for working on vehicles, Candice admits the most experience she had with vehicles before they purchased the shop, was checking the oil in her own vehicle and changing a flat tire. Candice had experience in the service industry as a waitress but never dreamed that experience would transform into owning a repair shop.

    Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. He also owned and managed several successful automotive repair shops. Early in his career, Rick got his arm stuck under a vehicle while working underneath it. He managed to get out safely but it was a wake up call to him and for all of us as well. This is everyone’s concern. There are too many distractions like cell phones, tablets, lackadaisical attitude of it never happening, not focused on job at task, talking to tech next to them and a whole lot more. We need to follow lift maintenance schedules religiously and document every procedure in order to check work properly.

    Rick White’s Previous Episodes HERE.

    Key Talking Points

    • What is anxiety? It is a whole spectrum. Anxiousness can be positive, happy, and excited. Anxiety can have a negative outlook and be a chemical imbalance. Anxiety can be isolation which can lead to depression.   
    • Brain function- to keep you alive, conserve energy. Hardwired to look for threats. 
    • What causes it? A lot of it is self-induced. It’s a focus issue and something we create. Don’t fear stack, live in the present. Don’t let your needs affect your team. 
    • Everyone deals with anxiety every day, most don't call it anxiety- “being in the weeds.” 
    • Future tripping and catastrophizing- helps cope and squash the anxiety. 
    • Be aware of the mental and physical pains of your team- noticing and addressing immediately to help change their mindset instead of waiting and losing production. Open communication with the entire team. Be empathetic and intuitive. Everyone is an iceberg. Be a resource for your team.
    • Every time you say yes you are saying no to someone else- help and serve your customers in a healthy way. 
    • CIA- what can you do during an anxiety event. Control, influence, acceptance
    • Reach out for support- coach, network peers, and other people that are in similar situations to change your mindset. 
    • The Coffee Bean book- don’t let life change you, be the change. 
    • What are some things that can be done to dial it down- anxiety is an indicator to pay attention to. What’s real? What is fear stacked? Take emotion aside and align your expectations with reality. 
    • “Joy shared is magnified, a burden shared is halved.”

     

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.]]>    b3888ee9-606f-447d-9954-3cd02924ecdbThu, 21 Oct 2021 00:15:00 -040050:09falsefull246246Anxiety Disorders at Work [THA 246] Anxiety: we all know it and we all experience it. If you’re tuning into this episode you’re probably hoping to find a quick fix to handle anxiety. My panel does cover best practices when you’re in an anxious state, but they also dive deeper into what causes anxiety in the first place. The majority of the time it is self-induced. It’s time to open your mind and view anxiety from a different perspective. remarkableresults.biz/a246    Apathy Will Be Our Largest Downfall - If We Let It - Bob Greenwood's Second Thoughts - Bob Greenwood's "Archive" - Second ThoughtsApathy Will Be Our Largest Downfall - If We Let It - Bob Greenwood's Second Thoughts - Bob Greenwood's "Archive" - Second ThoughtsApathy Will Be Our Largest Downfall - If We Let It - Bob Greenwood's Second Thoughts

    ]]>    Apathy Will Be Our Largest Downfall - If We Let It - Bob Greenwood's Second Thoughts

    ]]>    65763d61-dbca-4091-837a-626f5ebea5faWed, 20 Oct 2021 00:30:00 -040005:19falsebonus    We Are Signal Intelligence Specialists - Gary Smith [RR 685]We Are Signal Intelligence Specialists -Gary SmithGary Smith started in the car business in 1979 and never looked back. Throughout a 25 plus year career with new car dealerships and OEMs, he was blessed to have experienced all fixed operations positions, having been a Certified ASE and GM Master Technician, Shop Foreman, Service Advisor, Parts & Service Manager and Fixed Ops Director over many years for Cadillac/Oldsmobile, Mercedes, VW and Chevrolet stores. Gary worked as a technical field engineer and warranty audit consultant to OEMs and dealership groups in the late 80s and 90s, this experience uniquely positioned Gary to form GSS Enterprises, Inc. in 2000. Gary specializes in teaching advanced diagnostic techniques and methodology; including physical testing (Lab Scopes, Pressure Transducer, Scan Data and 5-Gas Analysis), signal acquisition & analysis, fuel and lubrication technology as well as vehicle communications data bus diagnostics. Gary teaches technical and management classes and his www.automastertraining.com hotline currently supports technicians with on-car remote technical assistance in 8 Metro markets. Gary also teaches “Train the Trainer” sessions for schools and college automotive programs.

    Listen to Gary's previous episodes HERE

    Key Talking Points

    • “Diagnosing difficult deposit related drivability concerns” Carbon build-up affecting engine 
    • Cars are what they eat- drivability problems/check engine lights  
    • Diag Nation- remote support line, single call or membership base. Remote in and take control, guide technician through the repair.  
    • “Technology is exceeding the human’s brain ability to absorb it.”
    • Basic electricity laws is a critical foundation for correct interpretation 
    • The definition of a new, desperately needed class of technician; The Automotive SIGINT (signal intelligence) Specialist. COMMINT (communication intelligence) understanding the network, MASSINT (measurement and signature) measure circuit and signatures of signals, IMINT (image intelligence) circuit description and operation, wiring diagrams, HUMINT (human intelligence) service advisor, technician, owner. MECCINT (mechanical intelligence). Process for productive and accurate diagnosis. 
    • gsmith@diagnation.com

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

    Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

    ]]>    Gary Smith started in the car business in 1979 and never looked back. Throughout a 25 plus year career with new car dealerships and OEMs, he was blessed to have experienced all fixed operations positions, having been a Certified ASE and GM Master Technician, Shop Foreman, Service Advisor, Parts & Service Manager and Fixed Ops Director over many years for Cadillac/Oldsmobile, Mercedes, VW and Chevrolet stores. Gary worked as a technical field engineer and warranty audit consultant to OEMs and dealership groups in the late 80s and 90s, this experience uniquely positioned Gary to form GSS Enterprises, Inc. in 2000. Gary specializes in teaching advanced diagnostic techniques and methodology; including physical testing (Lab Scopes, Pressure Transducer, Scan Data and 5-Gas Analysis), signal acquisition & analysis, fuel and lubrication technology as well as vehicle communications data bus diagnostics. Gary teaches technical and management classes and his www.automastertraining.com hotline currently supports technicians with on-car remote technical assistance in 8 Metro markets. Gary also teaches “Train the Trainer” sessions for schools and college automotive programs.

    Listen to Gary's previous episodes HERE

    Key Talking Points

    • “Diagnosing difficult deposit related drivability concerns” Carbon build-up affecting engine 
    • Cars are what they eat- drivability problems/check engine lights  
    • Diag Nation- remote support line, single call or membership base. Remote in and take control, guide technician through the repair.  
    • “Technology is exceeding the human’s brain ability to absorb it.”
    • Basic electricity laws is a critical foundation for correct interpretation 
    • The definition of a new, desperately needed class of technician; The Automotive SIGINT (signal intelligence) Specialist. COMMINT (communication intelligence) understanding the network, MASSINT (measurement and signature) measure circuit and signatures of signals, IMINT (image intelligence) circuit description and operation, wiring diagrams, HUMINT (human intelligence) service advisor, technician, owner. MECCINT (mechanical intelligence). Process for productive and accurate diagnosis. 
    • gsmith@diagnation.com

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

    Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

    ]]>    cd29025c-53f1-456b-bca0-4519cb37127bTue, 19 Oct 2021 00:15:00 -040029:08falsefull685685We Are Signal Intelligence Specialists [RR 685] Trainer Gary Smith loves to diagnose tough challenges. He is going to touch, in this episode, on the importance of computer and mechanical data in finding carbon and deposit fouling when diagnosing driveability concerns. He is also going to talk about a new definition of technicians saying that they are “Signal Intelligence Specialists.” A unique approach to a technician’s skill set. We discuss the skills necessary to play in this new field of automotive tradecraft. remarkableresults.biz/e685    Fix the Stops and Starts and Become More Productive - Chris Cotton Weekly Blitz [E030] - Chris Cotton Weekly BlitzFix the Stops and Starts and Become More Productive - Chris Cotton Weekly Blitz [E030] - Chris Cotton Weekly BlitzFix the Stops and Starts and Become More Productive - Chris Cotton Weekly Blitz 030

    ]]>    Fix the Stops and Starts and Become More Productive - Chris Cotton Weekly Blitz 030

    ]]>    54879263-7bb6-480b-890e-93eec0adbaa6Mon, 18 Oct 2021 00:15:00 -040008:59falsebonus    Tina Erickson on Brand Equity and Tour of Her Shop [AW 075]Tina Erickson on Brand Equity and Tour of Her Shop
  • Tina Erickson on Brand Equity and Tour of Her Shop Ken's Auto Service, Aurora, CO OH
  • Tina's previous episodes HERE

    • Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Aftermarket Radio Network

    ]]>
  • Tina Erickson on Brand Equity and Tour of Her Shop Ken's Auto Service, Aurora, CO OH
  • Tina's previous episodes HERE

    • Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Aftermarket Radio Network

    ]]>    75d2d0f2-4003-429d-8c03-47f1860456cfSat, 16 Oct 2021 00:15:00 -040026:45falsefull7575Tina Erickson on Brand Equity and Tour of Her Shop [AW 075]    Creating Lifetime Customers - Brittany Schindler [RR 684]Creating Lifetime Customers - Brittany SchindlerBrittany Schindler, GM of her father’s shop in Rod’s Japanese Auto Care in Bellingham, WA for over 10 years. She loves working at the shop and being able to help people every day. Brittany has learned so much over the years by going to classes with great trainers and having a great business coach. One of her main focuses is to raise the standard of the automotive service and repair industry.

    Listen to Brittany's previous episodes HERE

    Key Talking Points

    • No prices over the phone- This can be challenging at first. Giving prices can be wrong or misleading depending on the vehicle. Instead explain why prices can vary, ask them to come in first, explain warranty, DVI’s, rental cars, etc. Vet the customer- are they looking for the cheapest price? Not every customer is right for your business.

    • Performing the best digital inspections so your customers don't have to google anything and be consistent. Continue to simplify the writing so someone who doesn’t know anything about cars can understand and learn about their vehicle. Add “what happens if you don’t do XYZ” Write and edit inspections/customer reviews with your whole team for team buy-in.

    • Getting customers to fix their "old" cars- list pros and cons of getting new/used cars. Make the investment and let them know the vehicle will be maintained properly, the laundry list won’t grow and be behind.

    • Selling Maintenance- oil changes, fluid changes etc. It is an easy win once everyone has to buy in for selling maintenance. Educate customers on why fluid changes are important. Cheaper to change fluid than change apart

    • Making customers feel confident about repairs- texting DVI, lifetime warranty, “what to expect” card at dropoffs

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network

    Check out today's partners:

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Brittany Schindler, GM of her father’s shop in Rod’s Japanese Auto Care in Bellingham, WA for over 10 years. She loves working at the shop and being able to help people every day. Brittany has learned so much over the years by going to classes with great trainers and having a great business coach. One of her main focuses is to raise the standard of the automotive service and repair industry.

    Listen to Brittany's previous episodes HERE

    Key Talking Points

    • No prices over the phone- This can be challenging at first. Giving prices can be wrong or misleading depending on the vehicle. Instead explain why prices can vary, ask them to come in first, explain warranty, DVI’s, rental cars, etc. Vet the customer- are they looking for the cheapest price? Not every customer is right for your business.

    • Performing the best digital inspections so your customers don't have to google anything and be consistent. Continue to simplify the writing so someone who doesn’t know anything about cars can understand and learn about their vehicle. Add “what happens if you don’t do XYZ” Write and edit inspections/customer reviews with your whole team for team buy-in.

    • Getting customers to fix their "old" cars- list pros and cons of getting new/used cars. Make the investment and let them know the vehicle will be maintained properly, the laundry list won’t grow and be behind.

    • Selling Maintenance- oil changes, fluid changes etc. It is an easy win once everyone has to buy in for selling maintenance. Educate customers on why fluid changes are important. Cheaper to change fluid than change apart

    • Making customers feel confident about repairs- texting DVI, lifetime warranty, “what to expect” card at dropoffs

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network

    Check out today's partners:

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    c4be87ce-c2b8-4c8d-a4b1-083c43aab495Fri, 15 Oct 2021 00:15:00 -040026:31falsefull684684Creating Lifetime Customers [RR 684] Establishing a connection with your customers and being able to keep them coming back is always a challenge for the automotive industry. How do you build loyalty and ensure customers are educated properly? In this episode, Brittany Schindler answers that question with easy-to-follow steps her service advisors implement every day, including a lifetime warranty for customers. Keep listening and brainstorm what you could change in your business. remarkableresults.biz/e684    Service Advisor Role Play #6 [THA 245]Service Advisor Role Play #6Ethan Smith, Service Advisor, Casey Automotive, Chantilly and Sterling, VA

    Chad Jacks, Service Advisor, Dale's Service Center, Davenport, IA

    Rena Rennebohm, CEO and Creator of Empowered Advisor. With over 20 years of experience in the automotive industry, Rena has always had a passion for helping people. As a Service Advisor, she found every way possible to improve and utilize her skills. Implementing new techniques with basic fundamentals gave Rena the ability to become one of the most sought after Trainers and Coaches in our field. Dedicating her time training Service Advisors with one-on-one calls, webinars, and classes is what she lives for. With high energy and understanding, rapid and continued improvement has been shown across the board from her clients.

    Listen to Rena’s previous episodes HERE.

    Key Talking Points

    Role Play 1: Need a Transmission

    • Ethan: Customer- Wants price, the vehicle doesn't drive well, doesn’t feel confident from phone conversation Chad: Service Advisor- Distracted, asked to repeat the question, unenthusiastic, gives price for just transmission and when appt is, “maybe 6K”
    • Rena: Coach- 3 steps price shopper- get to know the customer, what are symptoms of car, offer inspection. Giving only price gives customers something to compare.

    Redo

    • Ethan: Customer- He did research online and thinks its a transmission
    • Chad: Service Advisor- Greets customer with his name, asks his name and phone number, asks about the vehicle, asks if the vehicle has ever been to the shop, explains what they would do to the vehicle once it is brought in, testing price, explains shop amenities and warranties, asks about an appointment, offers rental ride/shuttle
    • Rena: Coach- Vehicle is vetted, it has been maintained, converting good customer to shop

    Role Play 2: Check engine light is on

    • Chad: Customer- Asks about price, looked online at pricing for parts
    • Ethan: Service Advisor- Asks what car, if codes have been pulled, hasn't asked name, throwing different parts names out, $150-170 for repair
    • Rena: Coach- Customer is probably frustrated, was told no, hasn’t received help, become a little grumpy, vehicle coming into the shop is the priority before giving price, every phone call is opportunity

    Redo

    • Chad: Customer- Will the car be ready that day? The car pulls to the left when driving, asks about drop off/night pick up
    • Ethan: Service Advisor- Asks for customer’s name/phone number, “sorry this is happening,” “so happy you called,” asks if the car has been to shop, thanks the customer for giving him the opportunity, asks if the car has been worked on, what is make/model, explains difficulties with check engine light, mentions certified technician, asks what time/day would work, test drive with the customer
    • Rena: Coach- Express empathy, don’t use acronyms, have great tone

    Role Play 3: Tune-up

    • Ethan: Customer- Asks what parts will the shop be using? What different services?
    • Chad: Service Advisor- Unenthusiastic, gives price, “stuff to dump in the tank,” didn't ask for name, “I can check it if you want”
    • Rena: Coach- Secret shop local businesses, more common than not, you can’t flip a switch to be professional, you need business culture, training, mentoring

    Redo

    • Ethan: Customer- Asks what a tune-up entails, asks costs
    • Chad: Service Advisor- Gives name, asks name and phone number, asks how he found the shop, shows interest in-vehicle, explains details of service, build estimate, explains warranty, offers loaner car
    • Rena: Coach- “My customer’s love it” go with the customer without arguing, ask about symptoms, don’t tell customers they don’t need something

     

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.]]>    Ethan Smith, Service Advisor, Casey Automotive, Chantilly and Sterling, VA

    Chad Jacks, Service Advisor, Dale's Service Center, Davenport, IA

    Rena Rennebohm, CEO and Creator of Empowered Advisor. With over 20 years of experience in the automotive industry, Rena has always had a passion for helping people. As a Service Advisor, she found every way possible to improve and utilize her skills. Implementing new techniques with basic fundamentals gave Rena the ability to become one of the most sought after Trainers and Coaches in our field. Dedicating her time training Service Advisors with one-on-one calls, webinars, and classes is what she lives for. With high energy and understanding, rapid and continued improvement has been shown across the board from her clients.

    Listen to Rena’s previous episodes HERE.

    Key Talking Points

    Role Play 1: Need a Transmission

    • Ethan: Customer- Wants price, the vehicle doesn't drive well, doesn’t feel confident from phone conversation Chad: Service Advisor- Distracted, asked to repeat the question, unenthusiastic, gives price for just transmission and when appt is, “maybe 6K”
    • Rena: Coach- 3 steps price shopper- get to know the customer, what are symptoms of car, offer inspection. Giving only price gives customers something to compare.

    Redo

    • Ethan: Customer- He did research online and thinks its a transmission
    • Chad: Service Advisor- Greets customer with his name, asks his name and phone number, asks about the vehicle, asks if the vehicle has ever been to the shop, explains what they would do to the vehicle once it is brought in, testing price, explains shop amenities and warranties, asks about an appointment, offers rental ride/shuttle
    • Rena: Coach- Vehicle is vetted, it has been maintained, converting good customer to shop

    Role Play 2: Check engine light is on

    • Chad: Customer- Asks about price, looked online at pricing for parts
    • Ethan: Service Advisor- Asks what car, if codes have been pulled, hasn't asked name, throwing different parts names out, $150-170 for repair
    • Rena: Coach- Customer is probably frustrated, was told no, hasn’t received help, become a little grumpy, vehicle coming into the shop is the priority before giving price, every phone call is opportunity

    Redo

    • Chad: Customer- Will the car be ready that day? The car pulls to the left when driving, asks about drop off/night pick up
    • Ethan: Service Advisor- Asks for customer’s name/phone number, “sorry this is happening,” “so happy you called,” asks if the car has been to shop, thanks the customer for giving him the opportunity, asks if the car has been worked on, what is make/model, explains difficulties with check engine light, mentions certified technician, asks what time/day would work, test drive with the customer
    • Rena: Coach- Express empathy, don’t use acronyms, have great tone

    Role Play 3: Tune-up

    • Ethan: Customer- Asks what parts will the shop be using? What different services?
    • Chad: Service Advisor- Unenthusiastic, gives price, “stuff to dump in the tank,” didn't ask for name, “I can check it if you want”
    • Rena: Coach- Secret shop local businesses, more common than not, you can’t flip a switch to be professional, you need business culture, training, mentoring

    Redo

    • Ethan: Customer- Asks what a tune-up entails, asks costs
    • Chad: Service Advisor- Gives name, asks name and phone number, asks how he found the shop, shows interest in-vehicle, explains details of service, build estimate, explains warranty, offers loaner car
    • Rena: Coach- “My customer’s love it” go with the customer without arguing, ask about symptoms, don’t tell customers they don’t need something

     

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.]]>    6d4da5b7-146d-48eb-9efd-0ed1823974c6Thu, 14 Oct 2021 00:15:00 -040052:15falsefull245245Service Advisor Role Play #6 [THA 245] You’re going to love this episode. My panel dives into a role play like we’ve never done before. Chad Jacks and Ethan Smith swap their roles interacting as a service advisor answering a phone call from a customer. They play an average service advisor and then redo the scenario as an exceptional service advisor. Rena Rennebohm offers coaching in between. Answering the phone is often the first interaction you have with a client opportunity. Are you listening to recorded calls? Do your service advisors need an occasional tune-up? This episode will help in all cases. remarkableresults.biz/a245    Growing Pains When Scaling Your Business [RR 683]Growing Pains When Scaling Your BusinessKevin Syed, Owner of Integrity 1st Automotive, grew up with an entrepreneurial father and was always encouraged to lead. Having successfully earned a Bachelor’s degree in Business Management from University at Buffalo, Kevin went on to become a franchisee with Getty Petroleum / British Petroleum service centers for the better part of a decade in New York City. After gaining the knowledge, experience, and funding required to produce his own operation, Kevin went on to operate his own independent shops in New York. Kevin sought to find a new place to call home with his wife and twin girls; he longed for the community values and environment of the South and so his family made the decision to move to Texas. Integrity 1st Automotive was then born in Texas and Kevin has scaled his business to multiple locations across the Dallas Fort-Worth Metroplex. When he's not working, Kevin enjoys local car rallies (e.g. Lamborghini Club Dallas), traveling, and hunting.

    Ramy Nazim, Director of Integrity 1st Automotive, graduated from the University of Toronto in 2014 with a HBSc. in Biology & Psychology. While he continues to have an affinity for academia and the life sciences; he found his technical prowess to be of vast usage in the working world. Post-graduation, he went on to work with a local software startup specializing in real estate marketing tools. The startup experience allowed Ramy to engage with virtually every facet and department of the business. Insofar as the automotive repair industry, Ramy works to leverage technological solutions to help increase operational efficiency, develop automations, create event-driven communication flows and more! When he's not working, Ramy enjoys traveling with his wife, cooking with the help of Youtube tutorials, and reading about science and history.

    Key Talking Points

    • Put it in writing- a discussion on the importance of standard operating procedures, processes, training paradigms in order to scale the business to multi-locations. Put the system into place. 
    • Is it auditable? Having things written is one thing - but how are you tracking compliance? Every process should have a check and balance behind it- quality assurance on whether it is being done. Area Manager (or yourself as an owner) with a preset checklist or leverage technology (software management system).
    • Prioritizing- If you are ambitious on growth, then you've likely got a laundry list of goals and tasks; some are working ON the business and some are working IN the business. Develop a methodology of prioritization- tie your task to a specific KIP, goal or ROI. Eliminates redundancy. Be open to change.  
    • Incentivized Extraordinary Performance- empower and develop your employees. Incentives that promote entrepreneurial thinking work the best. Profit-sharing- share part of profits with managers/lead technicians and share P & L. Being transparent. 
    • Keep your eyes on Customer Churn- We are in the people's business, one of the most important KPI's to focus on whether one shop or multi shops is to know how many customers are churning from your business annually. (SAS- software as a service). Track weekly/monthly/quarterly/annually- how much of car count is return vs net new customers. Touchpoints for every life cycle of a customer’s vehicle. Remarket and reengage with customers. Churn is inevitable but control it as much as possible. 
    • Automation- there are only so many hours in the day; with compartmentalized thinking and technology, you can get more out of each day by offloading redundant tasks to technology without one size fits all solutions. 
    • The Customer Experience- we know that it's all about the little things when it comes to curating a memorable experience. That being said, how do you make sure the little things are being followed when you're not there?
    • Your model should work for ANYONE- If you build scalable models, then you can confidently scale to prospective franchisees and feel confident that your customers will

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

    ]]>    Kevin Syed, Owner of Integrity 1st Automotive, grew up with an entrepreneurial father and was always encouraged to lead. Having successfully earned a Bachelor’s degree in Business Management from University at Buffalo, Kevin went on to become a franchisee with Getty Petroleum / British Petroleum service centers for the better part of a decade in New York City. After gaining the knowledge, experience, and funding required to produce his own operation, Kevin went on to operate his own independent shops in New York. Kevin sought to find a new place to call home with his wife and twin girls; he longed for the community values and environment of the South and so his family made the decision to move to Texas. Integrity 1st Automotive was then born in Texas and Kevin has scaled his business to multiple locations across the Dallas Fort-Worth Metroplex. When he's not working, Kevin enjoys local car rallies (e.g. Lamborghini Club Dallas), traveling, and hunting.

    Ramy Nazim, Director of Integrity 1st Automotive, graduated from the University of Toronto in 2014 with a HBSc. in Biology & Psychology. While he continues to have an affinity for academia and the life sciences; he found his technical prowess to be of vast usage in the working world. Post-graduation, he went on to work with a local software startup specializing in real estate marketing tools. The startup experience allowed Ramy to engage with virtually every facet and department of the business. Insofar as the automotive repair industry, Ramy works to leverage technological solutions to help increase operational efficiency, develop automations, create event-driven communication flows and more! When he's not working, Ramy enjoys traveling with his wife, cooking with the help of Youtube tutorials, and reading about science and history.

    Key Talking Points

    • Put it in writing- a discussion on the importance of standard operating procedures, processes, training paradigms in order to scale the business to multi-locations. Put the system into place. 
    • Is it auditable? Having things written is one thing - but how are you tracking compliance? Every process should have a check and balance behind it- quality assurance on whether it is being done. Area Manager (or yourself as an owner) with a preset checklist or leverage technology (software management system).
    • Prioritizing- If you are ambitious on growth, then you've likely got a laundry list of goals and tasks; some are working ON the business and some are working IN the business. Develop a methodology of prioritization- tie your task to a specific KIP, goal or ROI. Eliminates redundancy. Be open to change.  
    • Incentivized Extraordinary Performance- empower and develop your employees. Incentives that promote entrepreneurial thinking work the best. Profit-sharing- share part of profits with managers/lead technicians and share P & L. Being transparent. 
    • Keep your eyes on Customer Churn- We are in the people's business, one of the most important KPI's to focus on whether one shop or multi shops is to know how many customers are churning from your business annually. (SAS- software as a service). Track weekly/monthly/quarterly/annually- how much of car count is return vs net new customers. Touchpoints for every life cycle of a customer’s vehicle. Remarket and reengage with customers. Churn is inevitable but control it as much as possible. 
    • Automation- there are only so many hours in the day; with compartmentalized thinking and technology, you can get more out of each day by offloading redundant tasks to technology without one size fits all solutions. 
    • The Customer Experience- we know that it's all about the little things when it comes to curating a memorable experience. That being said, how do you make sure the little things are being followed when you're not there?
    • Your model should work for ANYONE- If you build scalable models, then you can confidently scale to prospective franchisees and feel confident that your customers will

    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

    ]]>    b4163ff0-5f9e-481c-a48f-6a265d57e158Tue, 12 Oct 2021 00:15:00 -040055:14falsefull683683Growing Pains When Scaling Your Business [RR 683] We all know growing pains happen when expanding your business to more locations. It’s tough, necessary, and normal. But wouldn’t it be nice to skip some of the known challenges? Consider this episode your “How to Scale” road map if you’ve been considering opening more locations. Listen and learn from a shop owner and one of his Directors, as they share some tactics to controlled chaos. remarkableresults.biz/e683    Are You Going To AAPEX 2021? [CC 098]Are You Going To AAPEX 2021?Key Talking Points

    • Joe’s Garage- a real-world shop setup with eight service bays, provides a platform for exhibiting brands to demo their equipment. Includes Shop management software, Customer relationship management, Digital inspection software, Website designers, Digital signage and menu boards, Integrated and text-to-pay solutions
    • Rick White, 180 Biz "Service Advisors - The Key to Business Success"  Tuesday, November 2nd from 2 PM - 4:30 PM
    • Eric Ziegler, EZ Diagnostic Solutions/EZ Tech Mentors & EZ Diagnostic Solutions. Working with Automotive Seminars and the Driveability Guys. Classes: Wednesday Scan Data Analysis 9:30- 12:00, Network Diag  2:30- 4:00 PM, Thurs VVT Fundamentals  9:30 – 12:00 and Misfire class from 2:30 - 4:00 PM.
    • Bill Haas, Haas Performance Consulting, Advanced Financial Strategies for Peace of Mind, on Thursday 9:30 AM - 12:00 PM 
    • Rich Cregar, Automotive Training Authority (ATA), Selling and Servicing Hybrid and Battery Electric Vehicles
    • AAPEXSHOW.COM

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network]]>    Key Talking Points

    • Joe’s Garage- a real-world shop setup with eight service bays, provides a platform for exhibiting brands to demo their equipment. Includes Shop management software, Customer relationship management, Digital inspection software, Website designers, Digital signage and menu boards, Integrated and text-to-pay solutions
    • Rick White, 180 Biz "Service Advisors - The Key to Business Success"  Tuesday, November 2nd from 2 PM - 4:30 PM
    • Eric Ziegler, EZ Diagnostic Solutions/EZ Tech Mentors & EZ Diagnostic Solutions. Working with Automotive Seminars and the Driveability Guys. Classes: Wednesday Scan Data Analysis 9:30- 12:00, Network Diag  2:30- 4:00 PM, Thurs VVT Fundamentals  9:30 – 12:00 and Misfire class from 2:30 - 4:00 PM.
    • Bill Haas, Haas Performance Consulting, Advanced Financial Strategies for Peace of Mind, on Thursday 9:30 AM - 12:00 PM 
    • Rich Cregar, Automotive Training Authority (ATA), Selling and Servicing Hybrid and Battery Electric Vehicles
    • AAPEXSHOW.COM

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network]]>    329c6113-e3f0-4f4d-a62b-f821dd8ef285Mon, 11 Oct 2021 00:15:00 -040035:01falsefull9898Are You Going To AAPEX 2021? [CC 098] Are you heading to AAPEX 2021 November 2nd-4th? Or are you still on the fence about going? In this episode, you will get a behind-the-scenes overview of AAPEX, what to expect, what’s new, and why you NEED to be attending. You’ll also hear from 4 trainers and what they will be presenting at AAPEX. It’s time to get excited, I know I am. My studio will be set up in Joe’s Garage in Repair Shop HQ; make sure you stop by and say Hi. Sign up at AAPEXSHOW.com remarkableresults.biz/cc098    Guest Host and Shop Tour with Fred Gestwicki, Jr [AW 074]Guest Host and Shop Tour with Fred Gestwicki, Jr
  • Guest host, Fred Gestwicki, Jr. from Fix-It-With Fred in Canton, OH
    • Owner / Master Technician. 25 Years of Automotive Experience. ASE Master Technician, Hyundai and Kia Master Technician, Mitsubishi Master Technician.
    • Fred will talk about price shoppers and we’ll see a tour of his shop.
    • How to handle that call.
    • Why do they ask for a price?
    • How to convert them to customers
    • Fred's previous episodes HERE


    • Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Aftermarket Radio Network

    ]]>
  • Guest host, Fred Gestwicki, Jr. from Fix-It-With Fred in Canton, OH
    • Owner / Master Technician. 25 Years of Automotive Experience. ASE Master Technician, Hyundai and Kia Master Technician, Mitsubishi Master Technician.
    • Fred will talk about price shoppers and we’ll see a tour of his shop.
    • How to handle that call.
    • Why do they ask for a price?
    • How to convert them to customers
    • Fred's previous episodes HERE


    • Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Aftermarket Radio Network

    ]]>    46c43f09-87cd-4817-9bc5-288bb4ab856cSat, 09 Oct 2021 00:15:00 -040028:24falsefull7474Guest host, Fred Gestwicki, Jr. from Fix-It-With Fred in Canton, OH Owner / Master Technician. 25 Years of Automotive Experience. ASE Master Technician, Hyundai and Kia Master Technician, Mitsubishi Master Technician. Customers ask for price because they don't know what else to ask. remarkableresults.biz/aw074    Why Can’t Every Shop Owner Be Profitable? [RR 682]Why Can’t Every Shop Owner Be Profitable?Scott Wheeler, President of Automotive Consultants Group, Inc. (ACGI) is a shop management expert in the transportation industry, with over forty years’ experience in the automotive, trucking, heavy-equipment, marine, motor sports, and defense aerospace industries. He holds numerous ASE credentials, including two Master’s Certifications, and has experience working in every position from Tech, Fixed Operations Director, and Mechanical Engineer. Scott has authored five books for the automotive industry and continues to write, consult, and speak professionally at major industry events throughout the U.S. and Canada. He has been a regular featured consultant/contributor to Ratchet+Wrench Magazine, Auto Inc., and Canadian Tire magazine with articles relating to topics such as technician compensation programs, understanding production capacity, and how to maintain passion for your automotive repair business, among others. ACGI continues to consult and mentor clients throughout North America.

    Listen to Scott's previous episodes HERE

    Key Talking Points

    • “How to Make Money (& Stay Sane) in the Automotive Service Industry”- Chronicles “Bob” a fictitious character. Effective labor rate, marketing and advertising in 21st century. Charts and graphs included. Policies, procedures, job descriptions. 
    • What are your goals? Why are you in the industry? “What’s in it for me?”
    • Are you willing to listen? Try new things? Change? 
    • Change triangle- the center is change, outside points are commitment, plan and action. 
    • “Why when how to” with financials 
    • “All business is, is a math problem”- understanding the numbers, understanding benchmark (labor gross profit margin, parts margin etc) 
    • Ego factor- what is your break-even point is? Do you rate how well your month went by how much money is in your checking account? 
    • Holding someone accountable- clear set goals and expectations
    • CPA using Quickbooks- Quickbooks isn’t geared towards automotive
    • Make sure you set your shop management software to your set gross profit matrix for parts and labor
    • Production incentive for technicians and service advisors- it should be easy to calculate. Is it based on working 40 hours or meeting/beating time guide? Consider individual compensation plans. Find one that motivates your employees. 
    • Raising effective labor rate
    • Automotiveconsultantsgroup.com

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    Aftermarket Radio Network

    ]]>    Scott Wheeler, President of Automotive Consultants Group, Inc. (ACGI) is a shop management expert in the transportation industry, with over forty years’ experience in the automotive, trucking, heavy-equipment, marine, motor sports, and defense aerospace industries. He holds numerous ASE credentials, including two Master’s Certifications, and has experience working in every position from Tech, Fixed Operations Director, and Mechanical Engineer. Scott has authored five books for the automotive industry and continues to write, consult, and speak professionally at major industry events throughout the U.S. and Canada. He has been a regular featured consultant/contributor to Ratchet+Wrench Magazine, Auto Inc., and Canadian Tire magazine with articles relating to topics such as technician compensation programs, understanding production capacity, and how to maintain passion for your automotive repair business, among others. ACGI continues to consult and mentor clients throughout North America.

    Listen to Scott's previous episodes HERE

    Key Talking Points

    • “How to Make Money (& Stay Sane) in the Automotive Service Industry”- Chronicles “Bob” a fictitious character. Effective labor rate, marketing and advertising in 21st century. Charts and graphs included. Policies, procedures, job descriptions. 
    • What are your goals? Why are you in the industry? “What’s in it for me?”
    • Are you willing to listen? Try new things? Change? 
    • Change triangle- the center is change, outside points are commitment, plan and action. 
    • “Why when how to” with financials 
    • “All business is, is a math problem”- understanding the numbers, understanding benchmark (labor gross profit margin, parts margin etc) 
    • Ego factor- what is your break-even point is? Do you rate how well your month went by how much money is in your checking account? 
    • Holding someone accountable- clear set goals and expectations
    • CPA using Quickbooks- Quickbooks isn’t geared towards automotive
    • Make sure you set your shop management software to your set gross profit matrix for parts and labor
    • Production incentive for technicians and service advisors- it should be easy to calculate. Is it based on working 40 hours or meeting/beating time guide? Consider individual compensation plans. Find one that motivates your employees. 
    • Raising effective labor rate
    • Automotiveconsultantsgroup.com

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    Aftermarket Radio Network

    ]]>    455816db-ac2f-4f62-8e41-084ed70c484fFri, 08 Oct 2021 00:15:00 -040037:00falsefull682682Why Can’t Every Shop Owner Be Profitable? [RR 682] Too many business owners are silently struggling and think they are the only ones. Or maybe they do want to elevate their business to the next level but have been stuck in the day to day…that leads to month to month and then year over year struggle. Before you know it, the only thing progressing forward is time. And the only constant is change. In this episode Scott Wheeler highlights the key foundations needed for a successful automotive business. He also references his book “How to Make Money (and Stay Sane) in the Automotive Service Industry” which reads like a blueprint for your business, full of charts, graphs and formulas. remarkableresults.biz/e682    Addition by Subtraction: Letting Someone Go [THA 244]Addition by Subtraction: Letting Someone GoCarl Hutchinson, Complete Automotive, Springfield, MO has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co-owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high-quality, valuable service to all customers. Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter. Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate.

    Listen to Carl's previous episodes HERE

    Justin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant. Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth.

    Listen to Justin's previous episodes HERE

    Key Talking Points

    • Making a tough decision- personnel decisions can be the hardest.

    • Giving too many chances for people to correct flaws- consider, are they unmotivated and unwilling to improve?

    • 1 bad apple turns the whole bushel bad- identifying the bad apple can be a challenge and can lead to more employees leaving.

    • Don’t give ultimatums

    • “Run your business as a business. Don’t run your shop as a shop”

    • What gets in way of making decision? Fear of the unknown: Will I have to work in the shop? Can you replace that employee? Are you better off tolerating than doing without? Rationalize.

    • Right seat right person- are they where they should be?

    • Be in tune with your employees- open and honest, open door policy

    • Hiring/orientation- slow the process down when you are able to, to see if they will fit in your culture, call references, what is their home life like?

    • Always be recruiting even when you have a full staff- offer training at your shop so other technicians can see what your environment is like

    • Leaders don’t make excuses- own your decisions as an owner

    • Rip the bandaid- 3 days of hurt then move on, you’re doing the right thing for the business and for that individual.

    • Listen to your spouse!

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.]]>    Carl Hutchinson, Complete Automotive, Springfield, MO has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co-owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high-quality, valuable service to all customers. Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter. Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate.

    Listen to Carl's previous episodes HERE

    Justin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant. Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth.

    Listen to Justin's previous episodes HERE

    Key Talking Points

    • Making a tough decision- personnel decisions can be the hardest.

    • Giving too many chances for people to correct flaws- consider, are they unmotivated and unwilling to improve?

    • 1 bad apple turns the whole bushel bad- identifying the bad apple can be a challenge and can lead to more employees leaving.

    • Don’t give ultimatums

    • “Run your business as a business. Don’t run your shop as a shop”

    • What gets in way of making decision? Fear of the unknown: Will I have to work in the shop? Can you replace that employee? Are you better off tolerating than doing without? Rationalize.

    • Right seat right person- are they where they should be?

    • Be in tune with your employees- open and honest, open door policy

    • Hiring/orientation- slow the process down when you are able to, to see if they will fit in your culture, call references, what is their home life like?

    • Always be recruiting even when you have a full staff- offer training at your shop so other technicians can see what your environment is like

    • Leaders don’t make excuses- own your decisions as an owner

    • Rip the bandaid- 3 days of hurt then move on, you’re doing the right thing for the business and for that individual.

    • Listen to your spouse!

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.]]>    5d27d80d-8082-4df5-971e-faf0f2dfc070Thu, 07 Oct 2021 00:15:00 -040039:30falsefull244244Addition by Subtraction: Letting Somone Go [THA 244] Are you the type of person that sees potential in others when they don’t see it in themselves? Do you work hard to get them to contribute to the business? Too often business owners hold onto employees longer than they should because they want the employee to succeed. Sometimes we give many chances, however, how many chances should you give? When is it time to make the tough decision to let someone go? Letting go of an employee doesn’t necessarily mean they are a bad person, they just might be in the wrong position, company or industry. remarkableresults.biz/a244    Amazing Women in Automotive [RR 681]Amazing Women in AutomotiveTiffany Scherado, Lifetime Transmissions, Broken Arrow, OK, AWIA Coordinator. Tiffany's favorite part of working in the auto industry is working with the high schools and tech colleges in developing programs to assist with the tech shortage and networking and sharing knowledge and experiences with other passionate people in the industry. She looks forward to watching the family transmission business and her personal accomplishments flourish. Tiffany's main objective as leader of Amazing Women in Automotive is to support the automotive industry. She is doing this by helping to provide resources and support for women currently in the industry and increase the number of females entering the field and ensuring we retain them.

    Find Tiffany's previous episodes HERE

    Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Maylan’s purpose is to educate leaders to be a better owner or service writer.

    Find Maylan’s previous episodes HERE.

    Key Talking Points

    • How AWIA got started - 2018 US Department of Labor released that 700 thousand male technicians in industry vs 19,000 women. Only 2% were female. Wanted to start recruiting, supporting and retaining women in the industry. Driven by the members, women talking to women,  power in numbers. Weekly 1 hour round table Zoom meetings with either a topic to discuss or support/advice for an issue a  fellow member is dealing with. Females only.
    • What AWIA wants to do/is doing- recruiting women/technicians needs to start young, high school level. Parents need to also know. Change the image the industry has. It’s not a ‘grease monkey’ job anymore. Be apart of the community. It’s a male dominated world and it’s often not female friendly. 
    • Diversity and creative thinking is needed in any business
    • It takes over a year for 40% of women exiting military find a placement at a job. That is experience the automotive industry needs to have. Where are they going?
    • How to get involved with AWIA- amazingwia.com, Facebook page, email Tiffany@AmazingWiA.com to join and receive a link every week for the roundtable discussion 1pm CST
    • Future of AWIA- retreat for women, becoming non-profit 
    • Things to consider- do you have restrooms with a lock for female employees, are they happy with their uniforms?
    • AWIA will be attending ATRA Powertrain Expo in October, Las Vegas, NV
    • Amazing Women in Automotive Website


    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

    Aftermarket Radio Network

    ]]>    Tiffany Scherado, Lifetime Transmissions, Broken Arrow, OK, AWIA Coordinator. Tiffany's favorite part of working in the auto industry is working with the high schools and tech colleges in developing programs to assist with the tech shortage and networking and sharing knowledge and experiences with other passionate people in the industry. She looks forward to watching the family transmission business and her personal accomplishments flourish. Tiffany's main objective as leader of Amazing Women in Automotive is to support the automotive industry. She is doing this by helping to provide resources and support for women currently in the industry and increase the number of females entering the field and ensuring we retain them.

    Find Tiffany's previous episodes HERE

    Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Maylan’s purpose is to educate leaders to be a better owner or service writer.

    Find Maylan’s previous episodes HERE.

    Key Talking Points

    • How AWIA got started - 2018 US Department of Labor released that 700 thousand male technicians in industry vs 19,000 women. Only 2% were female. Wanted to start recruiting, supporting and retaining women in the industry. Driven by the members, women talking to women,  power in numbers. Weekly 1 hour round table Zoom meetings with either a topic to discuss or support/advice for an issue a  fellow member is dealing with. Females only.
    • What AWIA wants to do/is doing- recruiting women/technicians needs to start young, high school level. Parents need to also know. Change the image the industry has. It’s not a ‘grease monkey’ job anymore. Be apart of the community. It’s a male dominated world and it’s often not female friendly. 
    • Diversity and creative thinking is needed in any business
    • It takes over a year for 40% of women exiting military find a placement at a job. That is experience the automotive industry needs to have. Where are they going?
    • How to get involved with AWIA- amazingwia.com, Facebook page, email Tiffany@AmazingWiA.com to join and receive a link every week for the roundtable discussion 1pm CST
    • Future of AWIA- retreat for women, becoming non-profit 
    • Things to consider- do you have restrooms with a lock for female employees, are they happy with their uniforms?
    • AWIA will be attending ATRA Powertrain Expo in October, Las Vegas, NV
    • Amazing Women in Automotive Website


    Connect with the show:

    Aftermarket Radio Network

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

    Aftermarket Radio Network

    ]]>    9f681201-a406-4f8d-bbb2-5dab876f3490Tue, 05 Oct 2021 00:15:00 -040038:34falsefull681681Amazing Women in Automotive [RR 681] Did you know only 2% of our automotive industry is female? Staffing shortages has never been more critical than now. Are we missing a huge opportunity to get women involved? And for the 2% that are involved, what are we doing to retain them? Amazing Women in Automotive is the answer. It’s a safe space for women to support women in the industry with weekly round table discussions. remarkableresults.biz/e681    A Tribute to Bob Greenwood – [Bonus 12]A Tribute to Bob GreenwoodI never thought I’d ever be doing a tribute like this for a good friend, Bob Greenwood.  His passing really hit me as it did for so many others. You can’t help but realize we lost him way too early in his life. His mission wasn’t close to being done.  If you ever heard Bob Greenwood’s passion for this industry you know that he held high hopes for the future success of the independent aftermarket. His passion for making this great industry a profession instead of a trade was one of his biggest talking points (a signature of his) wherever and whenever he had a chance to pontificate. I reflect on a few of Bob's accomplishments, some of the thirty-three episodes he contributed to and I welcomed some friends to share their memory of Bob. Listen to all of Bob Greenwood Second Thoughts Podcast Episodes HERE.

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network]]>    I never thought I’d ever be doing a tribute like this for a good friend, Bob Greenwood.  His passing really hit me as it did for so many others. You can’t help but realize we lost him way too early in his life. His mission wasn’t close to being done.  If you ever heard Bob Greenwood’s passion for this industry you know that he held high hopes for the future success of the independent aftermarket. His passion for making this great industry a profession instead of a trade was one of his biggest talking points (a signature of his) wherever and whenever he had a chance to pontificate. I reflect on a few of Bob's accomplishments, some of the thirty-three episodes he contributed to and I welcomed some friends to share their memory of Bob. Listen to all of Bob Greenwood Second Thoughts Podcast Episodes HERE.

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Aftermarket Radio Network]]>    ad2f3277-7161-404d-aa3f-d683ead5d620Mon, 04 Oct 2021 00:15:00 -040042:12falsebonus1212    Craig Noel on Recruiting Students to the Trade [AW 073]Craig Noel on Recruiting Students to the Trade
  • Guest host, Craig Noel, Sun Automotive, Springfield, OR. 4 Locations
    • Recruiting high school students to our industry.
    • How to engage students and teachers.
    • Also a virtual tour of one of Craig's locations


    • Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Aftermarket Radio Network]]>

  • Guest host, Craig Noel, Sun Automotive, Springfield, OR. 4 Locations
    • Recruiting high school students to our industry.
    • How to engage students and teachers.
    • Also a virtual tour of one of Craig's locations


    • Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    Aftermarket Radio Network]]>9ec05094-cc41-439f-8eaa-2156cbe8b28aSat, 02 Oct 2021 00:15:00 -040021:02falsefull7373Guest host, Craig Noel, Sun Automotive, Springfield, OR. 4 Locations speaks on recruiting high school students to our industry. How to engage students and teachers. Also a virtual tour of one of Craig's locationsCatching Up With Your Mentor [RR 680]Catching Up With Your MentorJim Morton has recently retired as an Advanced Engine Performance instructor at Automotive Training Center in Exton and Warminster, PA. He and his wife Mary own and operate Morton’s Automotive Technical Services (MATS), which offers training for working technicians. Jim was selected by Import Service Magazine as one of the top independent trainers. With more than 45 years in the industry as a technician, shop owner and trainer, Morton has been a requested presenter at National Training expos around the country including NACAT, CARS, TST Big Event, VISION KC and ASA. Jim has written diagnostic procedure articles for MotorAge, Import Service and ASA Auto Inc magazines.

    Listen to Jim's previous episodes HERE

    Brandon Steckler began his career in Northampton County Community College in Bethlehem, PA. There, he was a student of GM’s Automotive Service Educational program. In 2001, he graduated top of his class and earned the GM Leadership award for his efforts. He later began working as a technician at a Saturn dealership in Reading, PA where he quickly attained Master Technician status. He later transitioned to working with Hondas where he aggressively worked to attain another Master Technician status. Always having a passion for a full understanding of system/component functionality, he rapidly earned a reputation for deciphering strange failures at an efficient pace and became known as an information specialist amongst the staff and peers at the dealership. In search of new challenges, he once again transitioned away from the dealership and to the independent world, where he specializes in diagnostics and drivability. Today, he is a working technician at a large facility near the NE side of Philadelphia, PA. Along with beta testing for Automotive Test Solutions, he writes for MotorAGE Magazine, teaches for CARQUEST Technical Institute as well as WORLDPAC, INC. and develops curriculum/submits case studies for other training companies. Brandon contributes weekly to Facebook Automotive Chat groups and truly enjoys helping others to attain a level of understanding that will serve them well throughout their careers.

    Listen to Brandon's previous episodes HERE

    Key Talking Points

    • Being a lifelong mentor- you can’t mentor something you don’t know. Answer questions with more questions as a mentor. Guide, don’t push.   
    • Let your ego go- ask for help, no one knows everything 
    • Know the basics as a diagnostician- common sense and foundation should be 85% and the last 15% you should know where to find it.
    • Developing mentees- looking inside industry and outside of the industry. Excite the individuals that have a passion for electronics and programming. Teach at a deeper level besides just passing tests. Retention is key. Case studies- live examples 
    • Are you finding the problem or the effect of the problem?
    • Being a mentor/teacher- showing what worked for you 
    • Know your opponent- stop every 5 minutes and ask yourself if you are further along than you were 5 minutes ago  
    • Proper interview with the customer

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    Aftermarket Radio Network

    ]]>    Jim Morton has recently retired as an Advanced Engine Performance instructor at Automotive Training Center in Exton and Warminster, PA. He and his wife Mary own and operate Morton’s Automotive Technical Services (MATS), which offers training for working technicians. Jim was selected by Import Service Magazine as one of the top independent trainers. With more than 45 years in the industry as a technician, shop owner and trainer, Morton has been a requested presenter at National Training expos around the country including NACAT, CARS, TST Big Event, VISION KC and ASA. Jim has written diagnostic procedure articles for MotorAge, Import Service and ASA Auto Inc magazines.

    Listen to Jim's previous episodes HERE

    Brandon Steckler began his career in Northampton County Community College in Bethlehem, PA. There, he was a student of GM’s Automotive Service Educational program. In 2001, he graduated top of his class and earned the GM Leadership award for his efforts. He later began working as a technician at a Saturn dealership in Reading, PA where he quickly attained Master Technician status. He later transitioned to working with Hondas where he aggressively worked to attain another Master Technician status. Always having a passion for a full understanding of system/component functionality, he rapidly earned a reputation for deciphering strange failures at an efficient pace and became known as an information specialist amongst the staff and peers at the dealership. In search of new challenges, he once again transitioned away from the dealership and to the independent world, where he specializes in diagnostics and drivability. Today, he is a working technician at a large facility near the NE side of Philadelphia, PA. Along with beta testing for Automotive Test Solutions, he writes for MotorAGE Magazine, teaches for CARQUEST Technical Institute as well as WORLDPAC, INC. and develops curriculum/submits case studies for other training companies. Brandon contributes weekly to Facebook Automotive Chat groups and truly enjoys helping others to attain a level of understanding that will serve them well throughout their careers.

    Listen to Brandon's previous episodes HERE

    Key Talking Points

    • Being a lifelong mentor- you can’t mentor something you don’t know. Answer questions with more questions as a mentor. Guide, don’t push.   
    • Let your ego go- ask for help, no one knows everything 
    • Know the basics as a diagnostician- common sense and foundation should be 85% and the last 15% you should know where to find it.
    • Developing mentees- looking inside industry and outside of the industry. Excite the individuals that have a passion for electronics and programming. Teach at a deeper level besides just passing tests. Retention is key. Case studies- live examples 
    • Are you finding the problem or the effect of the problem?
    • Being a mentor/teacher- showing what worked for you 
    • Know your opponent- stop every 5 minutes and ask yourself if you are further along than you were 5 minutes ago  
    • Proper interview with the customer

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    Aftermarket Radio Network

    ]]>    5aeb8cb7-9f9d-436e-bdfd-6a13321486acFri, 01 Oct 2021 00:15:00 -040049:19falsefull680680Catching Up With Your Mentor [RR 680] Mentoring is a special relationship that grows between two individuals and also within themselves personally. With me is Jim Morton and Brandon Steckler: Mentor and Mentee. We all know when you teach you learn, but did you also know the best mentor never responds to a question with an answer? In this episode Jim and Brandon discuss the essence of mentorship. They also agree that going back to the basics is the simplest and often overlooked foundation for any successful diagnostician. I bet you are not surprised! remarkableresults.biz/e680    The Courage to Make Tough Decisions [THA 243]The Courage to Make Tough DecisionsKim Auernheimer, CS Automotive, Brentwood, TN.Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout. Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years. She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process. In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management.

    Listen to Kim’s Episodes HERE.

    Becki McGinnis, Autovantage Service Center, Auburn, CA. Becki is the Co-owner of Autovantage Service Center. Autovantage Service Center opened in June of 2008 in a 3,000 sq foot space.  In April 2018 they were able to purchase and moved the business into an 11,000 sq foot building.  Currently, they have 2 Service Advisors, a Customer Care Coordinator, Lot Porter & 4 Technicians.  Last year (2020) their sales were at $1.3 Million and this year (2021) they are on track to hit $1.6 Million.  Becki’s current role is as an active supporting member in the office while also performing all of the back-office needs. Finding a balance between work and personal life has been a struggle.  Becki’s greatest joys in life are being married to Bryan for the past 24 years and raising three amazing kids.  This is why she is planning to take on the world to offer them more than she had as a child.  Since joining Shop Fix Academy Pro Group last July she has never felt as empowered as before and is ready to be of service to other women in this industry.

    Tina Erickson, Ken’s Auto Service, Aurora, CO. In 1993 Tina’s mom and stepdad purchased a Napa Auto Care branded 14 bay shop in Sheridan, Colorado. In August 1998 she met and later married their Master Technician and shop manager Ken Erickson. In May 2002 Tina and Ken rented their first shop in an industrial area nearby. They grew rapidly into 8 bays, with 3 techs. She helped with the marketing and bookkeeping while being a mom and still working as a dental assistant and later practice manager. On October 22, 2012 Ken was diagnosed with kidney cancer and passed away in Feb. 2014. Tina left her career as a dental assistant to become the sole owner of Ken’s Auto Service. She later joined the Napa Business Development Group for Denver. Tina is on the Advisory Board for Automotive Repair and Career Mentoring at the Pickens Technician College in Aurora, CO.

    Key Talking Points

    • Growth takes change.  Without growth, you will become stagnant and in this era of the aftermarket, probably die. 
    • Kim Auernheimer- changing point of sale system. Things to ask yourself: Is it the right decision for business for you and/or your staff? Is it the right time? (It will never be the right time) How do you know when you definitely have all the information to make the right decision? Or do you just take the leap without even looking? Get buy-in from employees. It won’t be perfect, there will be continual transition periods. 
    • Becki McGinnis- About a  month ago she finally pulled the trigger and moved out of the daily whirlwind of the business and moved upstairs to an office that is not involved with the dailies to focus on working on the business and not in it. She had been talking about moving to this office for the past 3 1/2 years but was too scared of what would happen if I wasn't part of the dailies. Started relying on the employees on doing what they were hired to do. Refocus mindset to take care of employees and the employees take care of the customers. 
    • Tina Erickson- left her career in the dental field, married a technician and they decided to start their own shop. Her husband Ken was diagnosed with kidney cancer. Tina made the decision to run the shop. Fear will drive you to do incredible things. She is now down to working in the shop 2 days a week. Having policies/systems and procedures in place for employees. Reached out to a coaching company that pushed her forward.
    • Trust your employees- understanding everyone is different and no one will be “you.” Your employees will step up once you allow it. 
    • Fear of “losing who you are” when you change paths and careers- you are growing, not losing. “Hard conversations make an easy life.” Rely on the support of mentors and network of friends and colleagues. 
    • Courage- to try and change. Be open-minded and push forward. Remember the cowardly lion wanted to change. Have faith and believe in yourself.

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit     Kim Auernheimer, CS Automotive, Brentwood, TN.Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout. Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years. She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process. In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management.

    Listen to Kim’s Episodes HERE.

    Becki McGinnis, Autovantage Service Center, Auburn, CA. Becki is the Co-owner of Autovantage Service Center. Autovantage Service Center opened in June of 2008 in a 3,000 sq foot space.  In April 2018 they were able to purchase and moved the business into an 11,000 sq foot building.  Currently, they have 2 Service Advisors, a Customer Care Coordinator, Lot Porter & 4 Technicians.  Last year (2020) their sales were at $1.3 Million and this year (2021) they are on track to hit $1.6 Million.  Becki’s current role is as an active supporting member in the office while also performing all of the back-office needs. Finding a balance between work and personal life has been a struggle.  Becki’s greatest joys in life are being married to Bryan for the past 24 years and raising three amazing kids.  This is why she is planning to take on the world to offer them more than she had as a child.  Since joining Shop Fix Academy Pro Group last July she has never felt as empowered as before and is ready to be of service to other women in this industry.

    Tina Erickson, Ken’s Auto Service, Aurora, CO. In 1993 Tina’s mom and stepdad purchased a Napa Auto Care branded 14 bay shop in Sheridan, Colorado. In August 1998 she met and later married their Master Technician and shop manager Ken Erickson. In May 2002 Tina and Ken rented their first shop in an industrial area nearby. They grew rapidly into 8 bays, with 3 techs. She helped with the marketing and bookkeeping while being a mom and still working as a dental assistant and later practice manager. On October 22, 2012 Ken was diagnosed with kidney cancer and passed away in Feb. 2014. Tina left her career as a dental assistant to become the sole owner of Ken’s Auto Service. She later joined the Napa Business Development Group for Denver. Tina is on the Advisory Board for Automotive Repair and Career Mentoring at the Pickens Technician College in Aurora, CO.

    Key Talking Points

    • Growth takes change.  Without growth, you will become stagnant and in this era of the aftermarket, probably die. 
    • Kim Auernheimer- changing point of sale system. Things to ask yourself: Is it the right decision for business for you and/or your staff? Is it the right time? (It will never be the right time) How do you know when you definitely have all the information to make the right decision? Or do you just take the leap without even looking? Get buy-in from employees. It won’t be perfect, there will be continual transition periods. 
    • Becki McGinnis- About a  month ago she finally pulled the trigger and moved out of the daily whirlwind of the business and moved upstairs to an office that is not involved with the dailies to focus on working on the business and not in it. She had been talking about moving to this office for the past 3 1/2 years but was too scared of what would happen if I wasn't part of the dailies. Started relying on the employees on doing what they were hired to do. Refocus mindset to take care of employees and the employees take care of the customers. 
    • Tina Erickson- left her career in the dental field, married a technician and they decided to start their own shop. Her husband Ken was diagnosed with kidney cancer. Tina made the decision to run the shop. Fear will drive you to do incredible things. She is now down to working in the shop 2 days a week. Having policies/systems and procedures in place for employees. Reached out to a coaching company that pushed her forward.
    • Trust your employees- understanding everyone is different and no one will be “you.” Your employees will step up once you allow it. 
    • Fear of “losing who you are” when you change paths and careers- you are growing, not losing. “Hard conversations make an easy life.” Rely on the support of mentors and network of friends and colleagues. 
    • Courage- to try and change. Be open-minded and push forward. Remember the cowardly lion wanted to change. Have faith and believe in yourself.

    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.]]>b8d2182d-eaa0-49ce-8878-4a30d6d8ddb2Thu, 30 Sep 2021 00:15:00 -040043:05falsefull243243The Courage to Make Tough Decisions [THA 243] Making a difficult, tough decision can be one of the hardest things to face. Ever toil with, when is it the right time? Are you making the right choice? Can you push through it? Well in this episode my panel of courageous women shares their own examples of pulling the trigger on a tough decision. Their stories will inspire you and maybe even give you the push you were looking for. remarkableresults.biz/a243    Profit Strategies with Natalie Paris [RR 679]Profit Strategies with Natalie ParisNatalie Paris, Three Rivers Bookkeeping, is a Profit Strategist that serves the automotive aftermarket. She’s a numbers person and a planner. She uses her bookkeeping and profit strategy superpowers to help business owners achieve financial security and success. Her first job in the aftermarket auto world was Outside Sales at NAPA Auto parts which transitioned into a service management position at one of the local shops in Frisco, Colorado. She realized right away that she had a particular knack for the numbers surrounding aftermarket parts and service. She then discovered a niche that she could be most effective in as a bookkeeper and profit strategist, and next, Three Rivers Bookkeeping was born. Her services don’t stop at the shop door, after all everyone’s business is a part of their life. She finds great joy in helping her clients create a clear road map to business growth AND personal financial peace of mind. She is more than just a bookkeeper. When not performing mathematical wizardry, you’ll find her enjoying the Alaskan outdoors with her dog Bailey and close friends or serving on the Talkeetna Fire Department.

    Key Talking Points

      • Virtual bookkeeping- software is accessed virtually, receipt management via email/scanner/text
      • CPA/Business Coach/Bookkeeper- “Where the magic happens.” The bookkeeper gets financial reports ready and organized to pass along to the CPA and has communication with the business owner and coach on weekly/monthly reports. Are there variables that are affecting your bottom line? Is it your culture? Is it an employee?
      • Know the breakeven point- know how much money you need to generate to pay the expenses. Two types of expenses – fixed and variable. Fixed expenses - constant every month like rent and mortgage. Variable – vary from month to month but are usually fairly predictable, parts cost, labor cost. Know all the expenses, including what to pay the owner.  Example: Shop A has expenses of around $50k per month. we know parts/labor needs to be around 50/50, so we know we need to sell 25k in parts and 25k in labor.
      • Do you make a profit on parts and labor? Parts profit needs to be parts 50% markup. Labor profit needs to be labor rate/labor costs at 70%.
      • Review the cash flow- #1 killer of any business. What is happening to my cash, where is it going? Why isn’t it all on the P&L? The statement of cash flows brings those two reports together and shows how much is coming and how much is going out. Net change in cash- if it’s negative then the business is spending more cash than what it’s bringing in
      • Have a cash reserve- equipment breaks, sales dip, employees need to be hired, natural disasters. How many months should a shop have? 3-6 months


    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

    https://aftermarketradionetwork.com

    ]]>    Natalie Paris, Three Rivers Bookkeeping, is a Profit Strategist that serves the automotive aftermarket. She’s a numbers person and a planner. She uses her bookkeeping and profit strategy superpowers to help business owners achieve financial security and success. Her first job in the aftermarket auto world was Outside Sales at NAPA Auto parts which transitioned into a service management position at one of the local shops in Frisco, Colorado. She realized right away that she had a particular knack for the numbers surrounding aftermarket parts and service. She then discovered a niche that she could be most effective in as a bookkeeper and profit strategist, and next, Three Rivers Bookkeeping was born. Her services don’t stop at the shop door, after all everyone’s business is a part of their life. She finds great joy in helping her clients create a clear road map to business growth AND personal financial peace of mind. She is more than just a bookkeeper. When not performing mathematical wizardry, you’ll find her enjoying the Alaskan outdoors with her dog Bailey and close friends or serving on the Talkeetna Fire Department.

    Key Talking Points

      • Virtual bookkeeping- software is accessed virtually, receipt management via email/scanner/text
      • CPA/Business Coach/Bookkeeper- “Where the magic happens.” The bookkeeper gets financial reports ready and organized to pass along to the CPA and has communication with the business owner and coach on weekly/monthly reports. Are there variables that are affecting your bottom line? Is it your culture? Is it an employee?
      • Know the breakeven point- know how much money you need to generate to pay the expenses. Two types of expenses – fixed and variable. Fixed expenses - constant every month like rent and mortgage. Variable – vary from month to month but are usually fairly predictable, parts cost, labor cost. Know all the expenses, including what to pay the owner.  Example: Shop A has expenses of around $50k per month. we know parts/labor needs to be around 50/50, so we know we need to sell 25k in parts and 25k in labor.
      • Do you make a profit on parts and labor? Parts profit needs to be parts 50% markup. Labor profit needs to be labor rate/labor costs at 70%.
      • Review the cash flow- #1 killer of any business. What is happening to my cash, where is it going? Why isn’t it all on the P&L? The statement of cash flows brings those two reports together and shows how much is coming and how much is going out. Net change in cash- if it’s negative then the business is spending more cash than what it’s bringing in
      • Have a cash reserve- equipment breaks, sales dip, employees need to be hired, natural disasters. How many months should a shop have? 3-6 months


    Connect with the show:

    Subscribe on YouTube

    Visit us on the Web

    Follow on Facebook

    Become an Insider

    Buy me a coffee

    Important Books

    Check out today's partners:

    NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

    https://aftermarketradionetwork.com

    ]]>    189c185c-010e-4432-a9f7-12b88805d5f4Tue, 28 Sep 2021 00:15:00 -040033:41falsefull679679Profit Strategies with Natalie Paris [RR 679] The financial numbers of any business tell an important story. But how many owners know how to read their financial statements correctly? Do you know your breakeven point for your business? Do you review your cash flow monthly? In this episode, Natalie Paris from Three Rivers Bookkeeping shares the importance of the dynamics of a good bookkeeper, your CPA and your business coach to keep your business on track for success. remarkableresults.biz/e679    Michael Gallini and Shop Tour with Kristi Hudson [AW 072]Michael Gallini and Shop Tour with Kristi Hudson
  • Guest Host Michael Gallini, Eurauto Shop, Plano, TX. Michael's previous episodes HERE
  • Virtual shop tour with Kristi Hudson, Troy Auto Care, Troy, MI. Kristi's previous episodes HERE
  • Weekly episode updates

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>
  • Guest Host Michael Gallini, Eurauto Shop, Plano, TX. Michael's previous episodes HERE
  • Virtual shop tour with Kristi Hudson, Troy Auto Care, Troy, MI. Kristi's previous episodes HERE
  • Weekly episode updates

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>    640d6815-4278-47c1-837c-779a4a4d7443Sat, 25 Sep 2021 00:15:00 -040029:33falsefull7272    Scan Tools Part 3 [RR 678]Scan Tools Part 3Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE. Keith Perkins has been in the industry over 15 years, serving in various capacities, including; engine machinist and assembler, dyno tuner, diagnostic technician, instructor, technical information specialist, and many more roles through the years. He currently operates L1 Automotive Diagnostics and Programming LLC a mobile module programming, diagnostic, immobilizer solution company, Keith also operates the L1 Automotive Training company that offers advanced level automotive training on-site and online at www.L1Training.com. Keith holds the title of ASE Master Certified L1 Technician, holding ASE certifications: A1-A9, L1, L2, L3, X1, P2 and various other industry certifications, he also serves as a Subject Matter Expert for ASE. Listen to Keith’s previous episode HERE Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE. Key Talking Points
    • Your favorite scan tool(s)
    • Keith Perkins Web site:  l1training.com
    • Keith’s and Matt’s preferences on scan tool by platform
    • Shops need to support their team with an investment in scan tools and subscriptions to sites to help support their use and application of them in diagnostic work and challenges
    • Scan tools in general do not program.
    • There is a difference between a scan tool and a diagnostic platform
    • Scan Tools Part 1
    • Scan Tools Part 2

      Connect with the show: Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE. Keith Perkins has been in the industry over 15 years, serving in various capacities, including; engine machinist and assembler, dyno tuner, diagnostic technician, instructor, technical information specialist, and many more roles through the years. He currently operates L1 Automotive Diagnostics and Programming LLC a mobile module programming, diagnostic, immobilizer solution company, Keith also operates the L1 Automotive Training company that offers advanced level automotive training on-site and online at www.L1Training.com. Keith holds the title of ASE Master Certified L1 Technician, holding ASE certifications: A1-A9, L1, L2, L3, X1, P2 and various other industry certifications, he also serves as a Subject Matter Expert for ASE. Listen to Keith’s previous episode HERE Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE. Key Talking Points
    • Your favorite scan tool(s)
    • Keith Perkins Web site:  l1training.com
    • Keith’s and Matt’s preferences on scan tool by platform
    • Shops need to support their team with an investment in scan tools and subscriptions to sites to help support their use and application of them in diagnostic work and challenges
    • Scan tools in general do not program.
    • There is a difference between a scan tool and a diagnostic platform
    • Scan Tools Part 1
    • Scan Tools Part 2

      Connect with the show: Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners: This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    e0c96baf-e1ff-4718-89f0-06bb111b2a3aFri, 24 Sep 2021 00:15:00 -040055:44falsefull678678Scan Tools Part 3 [RR 678] Same crew, Matt Fanslow, Keith Perkins and Bill Nalu from Part 1 and 2 and in this episode we are hearing about preferred scan tool preferences by platform. We also hammer about the investment the shop needs to make in scan tools for the team and some additional myths. The team speaks to the difference between a scan tool and a diagnostic platform. remarkableresults.biz/e678    The Power of Transformational Coaching [THA 242]The Power of Transformational CoachingPatrick McHugh always tinkered with ‘stuff’. His dad bought an ’85 BMW. They learned all about that car together. A friend, Eric, had a lift and was a BMW person who helped Patrick and his dad learn everything about the CAR. At 15 years old he started working in an airport, doing odd jobs, to earn credits to learn to be a pilot. He soloed at 16 years old. The day before college he got his pilot’s license Patrick attended Purdue University where he studied aeronautical technology. He kept flying and earned his instrument license and became an instructor. He loves to teach. As fate would have it, he became a pilot upon college graduation from Trans State Airlines a regional carrier for United. He was based in Richmond Virginia. With normal pilot downtime, he continued to tinker with BMW’s. He discovered that being a pilot was not for him, so he went into avionics and shade tree work at home. There were too many cars in the driveway, so he had to decide to stop or go into business. Bimmer Rescue was created in 2008 in Richmond Virginia and generates a big portion of its business through referrals. They earn their business through their professional service and attention given to each customer. Patrick’s goal is to develop a relationship with BMW, Mini, Audi, and Volkswagen owners that allows them to get the maximum amount of value from their vehicle rather than buying a new one. Listen to Patrick’s previous episodes HERE. David Askwith, Managing Director, Auto Stream Car Care, MD. David oversees all of the daily sales, operations, personnel and marketing functions.  Responsible for six locations, with 39 bays and annual revenue of 9.4 million dollars.  Responsible for 11 direct reports with a company of 53 employees. Jon Kloosterman, Director of Operations WestSide Auto Group, Zeeland, MI, 3 Locations. Jon started in the Automotive Industry in 2008 as a General Service Technician for Westside Auto Group. In 2012 he became a full time Service Advisor as Westside Auto Group expanded their original location from 3 to 7 bays. He has been part of Westside Auto Group's growth process holding Manager positions in multiple locations. In 2020 he became the Director of Operations for what is now a 3 location operation that serves communities in West Michigan. He holds multiple ASE Certifications and has had the opportunity to serve on multiple different panels in West Michigan's Independent world. Key Talking Points
    • Transformers Institute- Dan Taylor stood on a table about “Transformational Coaching”  
    • Annual emotional intelligence review- what are your accomplishments? What are your misses? What do you want to do better? Obtain their feedback and learn about the goals they want to achieve. All-encompassing. “Sitting on the same side of the table together.” Employees feel a part of the business processes/procedures. Ownership of their own growth.  Let people write their own story, this will be the easiest path for them and you.  Don’t push a square peg round hole. Leaders encourage feedback.  
    • Practicing active listening: "Unpack" what people say.  Get used to saying, "What did you mean when you wrote XYX" or “Can you please expand on this statement.” Listening doesn’t always mean you sit quiet, you also guide them along the way.  
    • As an owner take notes and start the employee on their goal paths. 
    • Goal posters- dreams and visions. Walk alongside your employees.  
    • Believe it will work before you implement it. Listen to what your coaches and coaching groups are saying. Start with the employee you’re most comfortable with first.  
    • “Write your own story” to grow in the shop

    • A special thanks to Patrick McHugh, David Askwith and Jon Kloosterman for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.]]>    Patrick McHugh always tinkered with ‘stuff’. His dad bought an ’85 BMW. They learned all about that car together. A friend, Eric, had a lift and was a BMW person who helped Patrick and his dad learn everything about the CAR. At 15 years old he started working in an airport, doing odd jobs, to earn credits to learn to be a pilot. He soloed at 16 years old. The day before college he got his pilot’s license Patrick attended Purdue University where he studied aeronautical technology. He kept flying and earned his instrument license and became an instructor. He loves to teach. As fate would have it, he became a pilot upon college graduation from Trans State Airlines a regional carrier for United. He was based in Richmond Virginia. With normal pilot downtime, he continued to tinker with BMW’s. He discovered that being a pilot was not for him, so he went into avionics and shade tree work at home. There were too many cars in the driveway, so he had to decide to stop or go into business. Bimmer Rescue was created in 2008 in Richmond Virginia and generates a big portion of its business through referrals. They earn their business through their professional service and attention given to each customer. Patrick’s goal is to develop a relationship with BMW, Mini, Audi, and Volkswagen owners that allows them to get the maximum amount of value from their vehicle rather than buying a new one. Listen to Patrick’s previous episodes HERE. David Askwith, Managing Director, Auto Stream Car Care, MD. David oversees all of the daily sales, operations, personnel and marketing functions.  Responsible for six locations, with 39 bays and annual revenue of 9.4 million dollars.  Responsible for 11 direct reports with a company of 53 employees. Jon Kloosterman, Director of Operations WestSide Auto Group, Zeeland, MI, 3 Locations. Jon started in the Automotive Industry in 2008 as a General Service Technician for Westside Auto Group. In 2012 he became a full time Service Advisor as Westside Auto Group expanded their original location from 3 to 7 bays. He has been part of Westside Auto Group's growth process holding Manager positions in multiple locations. In 2020 he became the Director of Operations for what is now a 3 location operation that serves communities in West Michigan. He holds multiple ASE Certifications and has had the opportunity to serve on multiple different panels in West Michigan's Independent world. Key Talking Points
    • Transformers Institute- Dan Taylor stood on a table about “Transformational Coaching”  
    • Annual emotional intelligence review- what are your accomplishments? What are your misses? What do you want to do better? Obtain their feedback and learn about the goals they want to achieve. All-encompassing. “Sitting on the same side of the table together.” Employees feel a part of the business processes/procedures. Ownership of their own growth.  Let people write their own story, this will be the easiest path for them and you.  Don’t push a square peg round hole. Leaders encourage feedback.  
    • Practicing active listening: "Unpack" what people say.  Get used to saying, "What did you mean when you wrote XYX" or “Can you please expand on this statement.” Listening doesn’t always mean you sit quiet, you also guide them along the way.  
    • As an owner take notes and start the employee on their goal paths. 
    • Goal posters- dreams and visions. Walk alongside your employees.  
    • Believe it will work before you implement it. Listen to what your coaches and coaching groups are saying. Start with the employee you’re most comfortable with first.  
    • “Write your own story” to grow in the shop

    • A special thanks to Patrick McHugh, David Askwith and Jon Kloosterman for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.]]>    90061790-708d-4f99-998e-0519fbe95a27Thu, 23 Sep 2021 00:15:00 -040040:29falsefull242242The Power of Transformational Coaching [THA 242] Employee reviews: We’ve all been there. You get called into your boss’s office and get graded on your performance over the past year. It can be easy to forget your review once you leave the office. Out of sight, out of mind. Isn’t it time to change that mundane process? In this episode my panel discusses a transformational approach for owners to deepen their relationship with their employees. Let them be a part of your business and see how it can flourish. We are talking Transformational Coaching. remarkableresults.biz/a242    Bonus: Advancing the Aftermarket – Charging What We Are Worth [Bonus 11]Bonus: Advancing the Aftermarket - Charging What We Are WorthOf late there has been a lot of dialogue around my circles about being paid for the value you give and bring to your customer. I recently saw a survey of shops whose sales averaged $750,000 yet their net operating profit was only 2%. That is only a $15,000 average net operating income before tax. This troubling stat begs the question: How do you continue to invest in the business and even provide a living wage for you and your team at that level of profit? 98.9% of shop owners that I asked about raising their labor rate told me that they were the one who was most affected by the change. (their hesitancy and the pressure is all unjust)
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee   ]]>    Of late there has been a lot of dialogue around my circles about being paid for the value you give and bring to your customer. I recently saw a survey of shops whose sales averaged $750,000 yet their net operating profit was only 2%. That is only a $15,000 average net operating income before tax. This troubling stat begs the question: How do you continue to invest in the business and even provide a living wage for you and your team at that level of profit? 98.9% of shop owners that I asked about raising their labor rate told me that they were the one who was most affected by the change. (their hesitancy and the pressure is all unjust)
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee   ]]>    07533a08-43f8-480e-ac5d-70e8b1b1fa9cWed, 22 Sep 2021 00:15:00 -040009:05falsebonus1111Advancing the Aftermarket. Of late there has been a lot of dialogue around my circles about being paid for the value you give and bring to your customer. I recently saw a survey of shops whose sales averaged $750,000 yet their net operating profit was only 2%. That is only a $15,000 average net operating income before tax. This troubling stat begs the question: How do you continue to invest in the business and even provide a living wage for you and your team at that level of profit? remarkableresults.biz/b010    Succession Planning Blueprint – Bryan Stasch [RR 677]Succession Planning Blueprint - Bryan StaschBryan Stasch, Vice President of Product and Content Development, ATI. Bryan Stasch began in the auto industry in 1984 as a technician before becoming general manager at a national franchise store and eventually sharing ownership of three successful auto repair shops. In 2000, he joined ATI as chief instructor and became deeply involved in developing and presenting all aspects of ATI’s coaching and training programs. In 2006, he became head of ATI’s member fulfillment department, overseeing all ATI coaches and related administrative staff. In 2019, he took on the role of VP of Product and Content Development, an area of expertise that he excels in. Key Talking Points
    • Four words of death – “I don’t have time”. Don’t have time to focus on the things that create market value.
    • Where does the sale price derive from- The profitability of the business, the owners take home money, times a multiplier of 2 or 3, is what automotive repair shops are selling for. 
    • N.O.P. (Bottom line and owner’s salary (expensed) if not part of production) + Interest expense + Depreciation + Amortization + Toys + One Time Expenses + Discretionary N.O.P. = Owners Cash. (Average of last 3 years) Multiply times 2.5 (?) = Sale Price
    • Get the shop ready for an exit (planned or unplanned)- considering hiring a coach during the process and transition. The coach is your insurance and holds the owner accountable. Build a model you can duplicate so someone other than the owner can run. Could your business survive 60 days without you? Train others so the business isn't dependent on the owner. Develop a second in command. Get systems and processes documented.
    • What is goodwill? Once the sale price has been determined that number is broken down into assets and goodwill to determine who, and how much, is paying taxes. Sale price, minus assets, equal goodwill.
    • What does walk away money look like- Selling Price (100%) Broker/attorney (10%) Debt (10%) Taxes (20%) =  Walk Away (60%)
    • Owning property- using it as a retirement plan. Could sell the business and become the landlord for recurring retirement income. If you want to sell the property it should be two different transactions. 
    • Get the owner ready- what’s next for them? What do they need for retirement? How many years are planned for retirement? Is your family ready? What are their expectations?
    • Get shop ready for the market: Financially-Maximize Owner’s CASH (Clean P&L), Drive Sales, Gross Profits Dollars and NET Dollars, 3 Years’ worth of Financial Data to PROVE IT. Operationally- Crew and Culture, Process Book/Operations Manual, Software and Equipment

    • Thanks to Bryan Stasch for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123. https://aftermarketradionetwork.com]]>    Bryan Stasch, Vice President of Product and Content Development, ATI. Bryan Stasch began in the auto industry in 1984 as a technician before becoming general manager at a national franchise store and eventually sharing ownership of three successful auto repair shops. In 2000, he joined ATI as chief instructor and became deeply involved in developing and presenting all aspects of ATI’s coaching and training programs. In 2006, he became head of ATI’s member fulfillment department, overseeing all ATI coaches and related administrative staff. In 2019, he took on the role of VP of Product and Content Development, an area of expertise that he excels in. Key Talking Points
    • Four words of death – “I don’t have time”. Don’t have time to focus on the things that create market value.
    • Where does the sale price derive from- The profitability of the business, the owners take home money, times a multiplier of 2 or 3, is what automotive repair shops are selling for. 
    • N.O.P. (Bottom line and owner’s salary (expensed) if not part of production) + Interest expense + Depreciation + Amortization + Toys + One Time Expenses + Discretionary N.O.P. = Owners Cash. (Average of last 3 years) Multiply times 2.5 (?) = Sale Price
    • Get the shop ready for an exit (planned or unplanned)- considering hiring a coach during the process and transition. The coach is your insurance and holds the owner accountable. Build a model you can duplicate so someone other than the owner can run. Could your business survive 60 days without you? Train others so the business isn't dependent on the owner. Develop a second in command. Get systems and processes documented.
    • What is goodwill? Once the sale price has been determined that number is broken down into assets and goodwill to determine who, and how much, is paying taxes. Sale price, minus assets, equal goodwill.
    • What does walk away money look like- Selling Price (100%) Broker/attorney (10%) Debt (10%) Taxes (20%) =  Walk Away (60%)
    • Owning property- using it as a retirement plan. Could sell the business and become the landlord for recurring retirement income. If you want to sell the property it should be two different transactions. 
    • Get the owner ready- what’s next for them? What do they need for retirement? How many years are planned for retirement? Is your family ready? What are their expectations?
    • Get shop ready for the market: Financially-Maximize Owner’s CASH (Clean P&L), Drive Sales, Gross Profits Dollars and NET Dollars, 3 Years’ worth of Financial Data to PROVE IT. Operationally- Crew and Culture, Process Book/Operations Manual, Software and Equipment

    • Thanks to Bryan Stasch for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123. https://aftermarketradionetwork.com]]>    e3a04409-1f15-4c36-b59d-e3c3238dd936Tue, 21 Sep 2021 00:15:00 -040040:56falsefull677677Succession Planning Blueprint [RR 677] Succession Planning: We can’t talk about it enough. I like doing shows on this topic because we have thousands and thousands of shop owners who can benefit from this wisdom. The average shop owner doesn’t think about preparing for his or her exit until they’re ready to exit, and by that time it is often too late to prepare the business for a successful sale that may garner a top asking price. In this episode, Bryan Stasch, the Vice President of Program and Content Development for the Automotive Training Institute (ATI) defines a clear blueprint for your business. He talks about getting you ready, the shop ready, how you derive a sale price and what does walk away money look like. When should you start to put all this together? NOW, even if you don’t plan to retire for years to come. remarkableresults.biz/e677    Mitch Schneider and Shop Tour with John Constantin [AW 071]Mitch Schneider and Shop Tour with John Constantin
  • Guest host, Mitch Schneider, Mitch's World and "Misfire the Book”
    • Mitch will speak to the 5 levels of knowledge and concentrates on the 5th; “You Don’t Want to Know What You Don’t Know”. Mitch's previous episodes HERE

  • Virtual shop tour with John Constantin, Bison Fleet Specialists, Buffalo, NY. John's previous episodes HERE
  • Weekly episode updates

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>
  • Guest host, Mitch Schneider, Mitch's World and "Misfire the Book”
    • Mitch will speak to the 5 levels of knowledge and concentrates on the 5th; “You Don’t Want to Know What You Don’t Know”. Mitch's previous episodes HERE

  • Virtual shop tour with John Constantin, Bison Fleet Specialists, Buffalo, NY. John's previous episodes HERE
  • Weekly episode updates

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>    414d4dc4-c1d2-4c76-896d-16495deddf48Sat, 18 Sep 2021 00:15:00 -040032:00falsefull7171    Job Expectations: Boomers vs Millennials [RR 676]Job Expectations: Boomers vs MillennialsSara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting. Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce. When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE. Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry. Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry. His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry. Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002. Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE. Key Talking Points Boomer’s Perspective
    • Show up, shut up, get to work
    • Hard work means long hours
    • Why is this taking you so long?
    • Move out of the way, I will do it myself
    • I will let you know when you do anything wrong
    • The best employee will be just like me.

     Millennial Perspective:
    • I want to tell you about my weekend or night and hear about yours
    • Don’t do my job for me, it tells me you don’t think I know what I am doing or am incapable
    • I want to know what the business contributes to and donates to and supports in the community- does it have eco-friendly practices in place
    • I want to be paid enough and fairly
    • I want to be treated fairly regardless of gender, race, sexual orientation etc.
    • I want a strong leader, to guide but not do the work for me
    • I want a comfortable and safe working environment
    • I don’t need a ton of supervision but like to be occasionally checked in on
    • I want flexible hours, and want to make enough money without working overtime
    • I want my voice, opinions, suggestions, to be heard and at least considered
    • I want to be part of the team- working together and building each other up, no competition amongst the employees

    Boomers and Millennials Together
    • Don’t judge what each other what they’re doing, judge what they’ve done/produced- are they meeting deadlines? Getting work done? Meeting expectations?
    • Millennials want constant feedback and review, let them know when they do well and poorly- boomers never had constant reassurance and might not know how to give that feedback and how important it is. There are many things to be thankful for, make sure you voice it. 
    • Seeing someone struggling- boomers take over instead of teaching the employee and using it as a learning experience. Delegate jobs and tasks.
    • Happy and healthy business culture is more important than an increased dollar amount somewhere else. Giving unhappy employees more money is a short-term fix that wears off.
    • “Hard work is long hours” for boomers, work hours to millennials can be condensed down.
    •  “Nothing is more important to me than my job” Boomers vs “There are things more important than my job.” Millennials 
    • Boomers will complain about an employee’s shortcomings to everyone except the employee which will bring down the business culture. Millennials want to have conversations about issues and the leader should initiate teaching moments. Is the employee the problem or is the owner not setting clear expectations and training properly? 

    • Thanks to Sara Fraser and Bill Haas for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at     Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting. Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce. When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE. Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry. Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry. His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry. Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002. Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE. Key Talking Points Boomer’s Perspective
    • Show up, shut up, get to work
    • Hard work means long hours
    • Why is this taking you so long?
    • Move out of the way, I will do it myself
    • I will let you know when you do anything wrong
    • The best employee will be just like me.

     Millennial Perspective:
    • I want to tell you about my weekend or night and hear about yours
    • Don’t do my job for me, it tells me you don’t think I know what I am doing or am incapable
    • I want to know what the business contributes to and donates to and supports in the community- does it have eco-friendly practices in place
    • I want to be paid enough and fairly
    • I want to be treated fairly regardless of gender, race, sexual orientation etc.
    • I want a strong leader, to guide but not do the work for me
    • I want a comfortable and safe working environment
    • I don’t need a ton of supervision but like to be occasionally checked in on
    • I want flexible hours, and want to make enough money without working overtime
    • I want my voice, opinions, suggestions, to be heard and at least considered
    • I want to be part of the team- working together and building each other up, no competition amongst the employees

    Boomers and Millennials Together
    • Don’t judge what each other what they’re doing, judge what they’ve done/produced- are they meeting deadlines? Getting work done? Meeting expectations?
    • Millennials want constant feedback and review, let them know when they do well and poorly- boomers never had constant reassurance and might not know how to give that feedback and how important it is. There are many things to be thankful for, make sure you voice it. 
    • Seeing someone struggling- boomers take over instead of teaching the employee and using it as a learning experience. Delegate jobs and tasks.
    • Happy and healthy business culture is more important than an increased dollar amount somewhere else. Giving unhappy employees more money is a short-term fix that wears off.
    • “Hard work is long hours” for boomers, work hours to millennials can be condensed down.
    •  “Nothing is more important to me than my job” Boomers vs “There are things more important than my job.” Millennials 
    • Boomers will complain about an employee’s shortcomings to everyone except the employee which will bring down the business culture. Millennials want to have conversations about issues and the leader should initiate teaching moments. Is the employee the problem or is the owner not setting clear expectations and training properly? 

    • Thanks to Sara Fraser and Bill Haas for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    e3ff208c-6150-422b-8f51-7a4cd226e02fFri, 17 Sep 2021 00:15:00 -040049:25falsefull676676Job Expectations: Boomers vs Millennials [RR 676] Boomers and millennials could not be more different if they tried. We’ve all heard the stereotype for both generations and miscommunication and frustration often bubble to the surface in any work environment. Instead of criticizing different generations than our own, isn’t it time we pause and start understanding each other? In this episode, Bill Haas is the boomer and Sara Fraser is the millennial. They are also a father-daughter team that works together. Listen to both perspectives and find out how both generations can actually work together harmoniously. remarkableresults.biz/e676    Q & A with Chris Chesney [THA 241]Q & A with Chris Chesney https://www.youtube.com/watch?v=Hy-g7JKTihI
    Chris Chesney is the former director of Customer Training for Carquest Technical Institute. He is also a NASTF Board Member. Visit Chris’s previous episodes HERE.
    Jay Huh, CarMedix, Durham, NC. Jay started his business in his home garage in 2015. He didn’t have any mechanical experience but felt there was a need for an honest affordable mechanic shop. Fast forward to 2021, CarMedix has grown into a 10 bay facility and did over $1 million in sales last yr and tracking over $1.5 million this year Brad Pellman, Pellman’s Automotive, Boulder, CO. Brad first started working in the automotive industry at the age of 15 and over his career has held a wide variety of jobs at both dealerships and independent repair shops. In 1995 this dream of owning his own shop became a reality when he opened up Pellman’s Automotive in Boulder, CO with his wife, Lisa. Brad is ASE master certified and AAM designated as well. He is currently on the Board of Directors for ASE and ASA Colorado, with past board involvement with CCPN and the TECHNET Automotive Council. He has had the added privilege of being designated as one of the Motor Age Top shops in the country. And hopes to continue to raise the awareness and importance of Independent automotive repair across the country. Brad’s previous episodes HERE. Scott Brown, Cardinal Plaza Shell, Springfield, VA. The second-generation owner of Cardinal Plaza Shell, a 2,700 square feet, 5 bay independent repair shop and LEVEL 5 Solutions, an automotive technology company. Celebrated 50 years in business during 2019. Scott is a Member & Past President of Virginia Automotive Association, Member of Car Care Professional Network through the ACA. and founding partner of the Blue Ocean Buying Group for independent repair shops. Listen to Scott’s previous episodes HERE
    Key Talking Points
    • What was the most rewarding experience in your career? Had already started scaling a virtual studio prior to COVID 19 shutdown and was able to launch virtual classrooms.
    • How did you start your Allstar network of surrounding people? Connected with people through internet groups at first. Listened intently to people’s attitudes and passions. 
    • Advice- pay it forward, remember the basics, be servants in the industry for others 
    • How important is it to have personal relationships? Businesses grow through personal relationships. Don’t be worried about hurting someone’s feelings or being transparent when times are tough. Technology changes but you always have 24 hours in a day. Do the right things at the right time- manage that time well. 
    • Do you have any regrets? Ideas that weren’t put into action but if you sit long enough you’ll find regrets, don’t sit on them.
    • Service ready shop- specialization is necessary for the future. The challenge is the critical need to ensure the technicians have the skills to be able to solve problems. Competency.
    • Technician shortage- creating a specialist/career path for the younger generation. Hold people to standard with training. Create a personal relationship with vocational school instructors and offer support. Offer to tell your story of how you started in the industry. Invest in the people you already have- growing with skills that meet your business model. Erosion of technicians- is this all there is? Is this all I’ll ever do and be? Are you charging enough so you can pay your employees what they are worth?
    • Full EV disruption- CTI has created EV content for training (virtual and hands on), EV is a disruptor but where? Market location, and how you prepared prior (first Prius is 20 years old). Challenges- EV doesn’t only mean battery electric vehicles, most will be hybrid. Infrastructure issues for charging and hydrogen.
    • What’s next for Chris Chesney? He isn’t leaving the industry

    • A special thanks to Chris Chesney for his contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.]]>     https://www.youtube.com/watch?v=Hy-g7JKTihI
    Chris Chesney is the former director of Customer Training for Carquest Technical Institute. He is also a NASTF Board Member. Visit Chris’s previous episodes HERE.
    Jay Huh, CarMedix, Durham, NC. Jay started his business in his home garage in 2015. He didn’t have any mechanical experience but felt there was a need for an honest affordable mechanic shop. Fast forward to 2021, CarMedix has grown into a 10 bay facility and did over $1 million in sales last yr and tracking over $1.5 million this year Brad Pellman, Pellman’s Automotive, Boulder, CO. Brad first started working in the automotive industry at the age of 15 and over his career has held a wide variety of jobs at both dealerships and independent repair shops. In 1995 this dream of owning his own shop became a reality when he opened up Pellman’s Automotive in Boulder, CO with his wife, Lisa. Brad is ASE master certified and AAM designated as well. He is currently on the Board of Directors for ASE and ASA Colorado, with past board involvement with CCPN and the TECHNET Automotive Council. He has had the added privilege of being designated as one of the Motor Age Top shops in the country. And hopes to continue to raise the awareness and importance of Independent automotive repair across the country. Brad’s previous episodes HERE. Scott Brown, Cardinal Plaza Shell, Springfield, VA. The second-generation owner of Cardinal Plaza Shell, a 2,700 square feet, 5 bay independent repair shop and LEVEL 5 Solutions, an automotive technology company. Celebrated 50 years in business during 2019. Scott is a Member & Past President of Virginia Automotive Association, Member of Car Care Professional Network through the ACA. and founding partner of the Blue Ocean Buying Group for independent repair shops. Listen to Scott’s previous episodes HERE
    Key Talking Points
    • What was the most rewarding experience in your career? Had already started scaling a virtual studio prior to COVID 19 shutdown and was able to launch virtual classrooms.
    • How did you start your Allstar network of surrounding people? Connected with people through internet groups at first. Listened intently to people’s attitudes and passions. 
    • Advice- pay it forward, remember the basics, be servants in the industry for others 
    • How important is it to have personal relationships? Businesses grow through personal relationships. Don’t be worried about hurting someone’s feelings or being transparent when times are tough. Technology changes but you always have 24 hours in a day. Do the right things at the right time- manage that time well. 
    • Do you have any regrets? Ideas that weren’t put into action but if you sit long enough you’ll find regrets, don’t sit on them.
    • Service ready shop- specialization is necessary for the future. The challenge is the critical need to ensure the technicians have the skills to be able to solve problems. Competency.
    • Technician shortage- creating a specialist/career path for the younger generation. Hold people to standard with training. Create a personal relationship with vocational school instructors and offer support. Offer to tell your story of how you started in the industry. Invest in the people you already have- growing with skills that meet your business model. Erosion of technicians- is this all there is? Is this all I’ll ever do and be? Are you charging enough so you can pay your employees what they are worth?
    • Full EV disruption- CTI has created EV content for training (virtual and hands on), EV is a disruptor but where? Market location, and how you prepared prior (first Prius is 20 years old). Challenges- EV doesn’t only mean battery electric vehicles, most will be hybrid. Infrastructure issues for charging and hydrogen.
    • What’s next for Chris Chesney? He isn’t leaving the industry

    • A special thanks to Chris Chesney for his contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.]]>1ecd9f83-0465-46a5-9592-f78bccf90286Thu, 16 Sep 2021 00:15:00 -040057:33falsefull241241Q and A with Chris Chesney [THA 241] You’re going to love this question and answer format style episode with the newly retired Chris Chesney. My panel takes a deep dive into Chris’s long and successful career. What was his most rewarding experience? Does he have any regrets? What is his forecast on the technician shortage and electric vehicles? And most importantly, is retirement really in the cards for Chris Chesney? remarkableresults.biz/a241    Apprentice Journey – High School to Graduate [RR 675]Apprentice Journey - High School to GraduateThe future of the aftermarket depends on having an apprentice program at every shop in North America. The more you know and hear apprentice stories, the closer you are to start you own.

    Link HERE to all apprentice episodes.

    The Panel: Garrett Geisler, Shop Foreman, Dynamic Automotive, MD Ricky Shontere, Apprentice Graduate, Technician, Dynamic Automotive, MD Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE. Key Talking Points
    • Ricky had no knowledge of cars prior- signed up for an automotive class in high school because it would take up the most time in his school schedule. Did a shadow program at a Career and Technology Center and was accepted into the school.  
    • Apprentice program- challenging work to drive the apprentice, asset not an expense.   
    • Mentoring- learning curves together, mentor comes in a little earlier before the apprentice to start their day to make up for teaching the apprentice. Team system to split hours of the apprentice.  
    • Future with Dynamic Automotive- Ricky is striving to become a master technician
    • Friendship in the shop and outside of the shop  
    • Advice- be confident in your work, learn the basics first, creating an apprenticeship program brings the potential into your shop which leads to more opportunities. 
    • Mentor qualities- patience to explain how things work, broad knowledge, drive to research issues and problems to find solutions, cares about apprentice’s success and the apprentice as a person.    
    • Learning beyond the vehicle- soft skills (communication, self-confidence), basic financials (401K, buying a new vehicle, savings account)

    • Thanks to Garrett Geisler, Ricky Shontere, and Dwayne Myers for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover. Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.]]>    The future of the aftermarket depends on having an apprentice program at every shop in North America. The more you know and hear apprentice stories, the closer you are to start you own.

    Link HERE to all apprentice episodes.

    The Panel: Garrett Geisler, Shop Foreman, Dynamic Automotive, MD Ricky Shontere, Apprentice Graduate, Technician, Dynamic Automotive, MD Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE. Key Talking Points
    • Ricky had no knowledge of cars prior- signed up for an automotive class in high school because it would take up the most time in his school schedule. Did a shadow program at a Career and Technology Center and was accepted into the school.  
    • Apprentice program- challenging work to drive the apprentice, asset not an expense.   
    • Mentoring- learning curves together, mentor comes in a little earlier before the apprentice to start their day to make up for teaching the apprentice. Team system to split hours of the apprentice.  
    • Future with Dynamic Automotive- Ricky is striving to become a master technician
    • Friendship in the shop and outside of the shop  
    • Advice- be confident in your work, learn the basics first, creating an apprenticeship program brings the potential into your shop which leads to more opportunities. 
    • Mentor qualities- patience to explain how things work, broad knowledge, drive to research issues and problems to find solutions, cares about apprentice’s success and the apprentice as a person.    
    • Learning beyond the vehicle- soft skills (communication, self-confidence), basic financials (401K, buying a new vehicle, savings account)

    • Thanks to Garrett Geisler, Ricky Shontere, and Dwayne Myers for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover. Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.]]>    d8ab3308-dd7c-4e24-9c40-7aec79abeca9Tue, 14 Sep 2021 00:15:00 -040036:36falsefull675675Apprentice Journey - High School to Graduate [RR 675] How did a high school student who wanted to just fill a slot in his schedule end up becoming an apprentice at Dynamic Automotive? What are the qualities a mentor needs to have for an apprenticeship program? Is it possible for a 20 something-year-old to be financially stable in a career with no college debt? This is a down-to-earth, real-life episode that will shed some light on the importance of apprenticeships in our industry. … and you know how important apprentices are to me and to our long-term survival. remarkableresults.biz/e675    Bonus: Advancing the Aftermarket – We are an Industry to be Proud and Rivaled [Bonus 10]Bonus: Advancing the Aftermarket - We are an Industry to be Proud and RivaledWe have amazingly smart people in our industry. If anyone would ever say that the independent automotive aftermarket is made up of car fix hobbyists who just want to fix cars, partially true but you and I know better we are working hard to run great businesses, employ top people and keep the transportation needs of our customers safe and reliable.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee   ]]>    We have amazingly smart people in our industry. If anyone would ever say that the independent automotive aftermarket is made up of car fix hobbyists who just want to fix cars, partially true but you and I know better we are working hard to run great businesses, employ top people and keep the transportation needs of our customers safe and reliable.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee   ]]>    628ad34d-0f15-478b-8c1a-f749ef7c33c3Mon, 13 Sep 2021 00:15:00 -040004:46falsebonus1010Bonus: Advancing the Aftermarket - We are an Industry to be Proud and Rivaled [Bonus 10] Advancing the Aftermarket. We have amazingly smart people in our industry. If anyone would ever say that the independent automotive aftermarket is made up of car fix hobbyists who just want to fix cars, partially true but you and I know better we are working hard to run great businesses, employ top people and keep the transportation needs of our customers safe and reliable. remarkableresults.biz/b010    Sam Craven and Lee Forman [AW 070]Sam Craven and Lee Forman [AW 070]
  • Guest host, Sam Craven, The Garagisti, Houston, TX. Sam shares his thoughts on culture, measures, and customers. Sam's previous episodes HERE.
  • Virtual shop tour with Lee Forman of Dynamic Automotive, New Market, MD. Lee's previous episodes HERE
  • Weekly episode updates

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>
  • Guest host, Sam Craven, The Garagisti, Houston, TX. Sam shares his thoughts on culture, measures, and customers. Sam's previous episodes HERE.
  • Virtual shop tour with Lee Forman of Dynamic Automotive, New Market, MD. Lee's previous episodes HERE
  • Weekly episode updates

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>    cedb6af0-0c8f-4d16-95a6-bf25785d7599Sat, 11 Sep 2021 00:15:00 -040029:36falsefull7070Sam Craven and Lee Forman [AW 070] Guest host, Sam Craven, The Garagisti, Houston, TX shares his thoughts on culture, measures and customers. We get a virtual shop tour with Lee Forman of Dynamic Automotive, New Market, MD. And important weekly episode updates.    Social Media 101: Lead Gen, IOS Changes, Boosting [RR 674]Social Media 101: Lead Gen, IOS Changes, BoostingChristina Modesti began her career path in retail sales, management, marketing and advertising in the totally awesome 80's. With a passion for entrepreneurship, Christina bootstrapped her way to success by becoming a pioneer in the new (and virtually uncharted) territory of eCommerce selling her handmade products around the globe. Working in many different industries since then, Christina has spent the past 13 years as the Marketing Strategist & Director for Modesti's Car Care Center helping them expand their brand both online and offline. As trends in technology come and go, Christina has always stayed on the cutting-edge of digital marketing by continuously updating and refining her skills. Now, she helps other businesses reach their full potential using today's most effective strategies in marketing and advertising. Christina brings her heart-centered work ethic, outstanding customer service skills and decades of experience to every client relationship so you can maximize your impact in the marketplace and explode the growth of your business! Key Talking Points
    • iOS 14 changes; why it’s not all gloom and doom for advertisers- disagreement over who owns the information. Opportunity when login and refresh apps - pop up screen to provide permission for “tracking.” Most people opt out but the information is still there. Every advertiser is being affected equally. Opting in allows you to see ads more relevant to your interests. 
    • Facebook tracking- every click, video watch, and comments are all collected
    • How FB ads complement direct mail campaigns (different audiences, direct vs indirect advertising)
    • Magnetic Ad creative that converts- ads that don't look like ads, still personal photos with action involved, videos with motion (raw videos that are candid can capture people even more, audience can relate to it). Creates trust with customers prior to meeting in person.   
    • COVID 19- the attitude of being essential should never be over
    • Lead Gen strategy that works: Copy/Video that tells a story to a cold audience combined with retargeting a warm audience with a killer offer
    • Target ideal customers - get specific on who you serve. Run campaigns to owners of certain makes/models of vehicles, people with certain interests (dog lovers, business professionals), target people’s birthdays.
    • Don't BOOST posts from your FB business page! Little to no results, no data collected, limited on your target audience. Use your ad dollars on the ads manager section. 
    • Types of ads that work well for local businesses: Brand Awareness (provide value or information with no call to action; get to know us, meet the team, behind the scenes, customer testimonials, tip of the day). Deals/Offers (general coupon/discount, specific services/products, etc.) 
    • DYI marketing campaigns- is it the best use of your time? Should you hire?
    • Google ads: the modern-day yellow pages, the best use for people in the moment of need.

    • Thanks to Christina Modesti for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    Christina Modesti began her career path in retail sales, management, marketing and advertising in the totally awesome 80's. With a passion for entrepreneurship, Christina bootstrapped her way to success by becoming a pioneer in the new (and virtually uncharted) territory of eCommerce selling her handmade products around the globe. Working in many different industries since then, Christina has spent the past 13 years as the Marketing Strategist & Director for Modesti's Car Care Center helping them expand their brand both online and offline. As trends in technology come and go, Christina has always stayed on the cutting-edge of digital marketing by continuously updating and refining her skills. Now, she helps other businesses reach their full potential using today's most effective strategies in marketing and advertising. Christina brings her heart-centered work ethic, outstanding customer service skills and decades of experience to every client relationship so you can maximize your impact in the marketplace and explode the growth of your business! Key Talking Points
    • iOS 14 changes; why it’s not all gloom and doom for advertisers- disagreement over who owns the information. Opportunity when login and refresh apps - pop up screen to provide permission for “tracking.” Most people opt out but the information is still there. Every advertiser is being affected equally. Opting in allows you to see ads more relevant to your interests. 
    • Facebook tracking- every click, video watch, and comments are all collected
    • How FB ads complement direct mail campaigns (different audiences, direct vs indirect advertising)
    • Magnetic Ad creative that converts- ads that don't look like ads, still personal photos with action involved, videos with motion (raw videos that are candid can capture people even more, audience can relate to it). Creates trust with customers prior to meeting in person.   
    • COVID 19- the attitude of being essential should never be over
    • Lead Gen strategy that works: Copy/Video that tells a story to a cold audience combined with retargeting a warm audience with a killer offer
    • Target ideal customers - get specific on who you serve. Run campaigns to owners of certain makes/models of vehicles, people with certain interests (dog lovers, business professionals), target people’s birthdays.
    • Don't BOOST posts from your FB business page! Little to no results, no data collected, limited on your target audience. Use your ad dollars on the ads manager section. 
    • Types of ads that work well for local businesses: Brand Awareness (provide value or information with no call to action; get to know us, meet the team, behind the scenes, customer testimonials, tip of the day). Deals/Offers (general coupon/discount, specific services/products, etc.) 
    • DYI marketing campaigns- is it the best use of your time? Should you hire?
    • Google ads: the modern-day yellow pages, the best use for people in the moment of need.

    • Thanks to Christina Modesti for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    70e69485-8729-4480-be4f-071e6eef4fe1Fri, 10 Sep 2021 00:15:00 -040039:13falsefull674674Social Media 101: Lead Gen, IOS Changes, Boosting [RR 674] Are you a do-it-yourselfer when it comes to handling your own marketing campaign for the business? Where do you start? What’s the best way to target your audience? How do you set up ads for Facebook that are going to really work? It can become frustrating very fast and so many people end up throwing in the towel. In this episode, Christina Modesti from Mode Marketing Agency outlines simple steps to point you on the right track. As she explains, “you don’t win or lose in marketing and advertising, you win or learn.” Keep in mind that Cristina’s husband owns a shop so she does have a great perspective. remarkableresults.biz/e674    I Want $1 Million For My Business [THA 240]I Want $1 Million For My Business
    Hunt Demarest, CPA Paar-Melis. Hunt is Accredited in Business Valuation and a licensed Certified Public Accountant that has been with the firm since 2006. He specializes in business taxes, valuations, and does consult work with our clients all across the country. When he’s not in the office, Hunt enjoys spending time with his family, golfing, working on and racing his cars. Look for Hunt’s other episodes HERE.
    Brian Bates, the owner of Eagle Automotive Service, 5 locations, bought the neighborhood shop in Columbine Hills back in 2004 as a way to serve the community by offering quality repairs and services while living out his dream of running his own business. Brian has served as a President of the local NAPA Autocare Business Development group, served on the national AutoCare council with the president and directors of NAPA Auto Parts, and is proud of his team’s achievements in becoming an AAA auto repair certified and holding a BBB A+ rating since the inception of the grading system in 2007. Listen to Brian’s previous episodes HERE
    Joe Hanson owns Gordie’s Garage. Joe has attended Management Success, NAPA training, Lawrence Tech University and most recently he is a member of the RLO 20 Group 13. He has earned his ASE C1: Automobile Service Consultant Certification. Under his father’s leadership, he has seen what it really takes to make a business like this work. Listen to Joe’s Episodes HERE. Key Talking Points
    • Value your business before you sell or begin to think about selling- need to figure out value today so that you know what to do to change the value of the business in the future. Find an objective process to value your business before you start talking to a seller. 
    • Use an objective third party to negotiate with buyer and seller- CPA/accountant/business valuators.
    • “Higher than what you want to pay and lower than what you want to sell.” Work together instead of against. 
    • The best tool to evaluate/estimate what a shop is worth- multiple of net income, what does it make at foundation over 3-5 years? Multiply 2.5-3X
    • SDE- seller discretionary earnings, do you add it back in? If the owner is an integral part of the organizaion (owner and service advisor/technician etc) then you can’t justify adding back payroll.
    • Financial forecast- creating a roadmap for bank/SBA, prepare financials, marketing campaigns, write assumptions for expenses
    • The end game isn’t closing on the business, it is succeeding in new business 
    • Know your buyer- price is important but the representation of price is where the value is
    • Key advantages- finding out what motivation of the seller, most time it is about legacy and wellbeing for employees and customers. 
    • Trust and transparency with both parties
    • Take emotion out- need to be in a logical state of mind, you are purchasing and selling an asset
    • Growing after purchasing- as an owner, business, and employees
    • Support during venture- at home, professional network as you go through all the ups and downs. Learn from other people’s successes and failures. 

    • A special thanks to Hunt Demarest, Brian Bates and Joe Hanson for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.]]>
    Hunt Demarest, CPA Paar-Melis. Hunt is Accredited in Business Valuation and a licensed Certified Public Accountant that has been with the firm since 2006. He specializes in business taxes, valuations, and does consult work with our clients all across the country. When he’s not in the office, Hunt enjoys spending time with his family, golfing, working on and racing his cars. Look for Hunt’s other episodes HERE.
    Brian Bates, the owner of Eagle Automotive Service, 5 locations, bought the neighborhood shop in Columbine Hills back in 2004 as a way to serve the community by offering quality repairs and services while living out his dream of running his own business. Brian has served as a President of the local NAPA Autocare Business Development group, served on the national AutoCare council with the president and directors of NAPA Auto Parts, and is proud of his team’s achievements in becoming an AAA auto repair certified and holding a BBB A+ rating since the inception of the grading system in 2007. Listen to Brian’s previous episodes HERE
    Joe Hanson owns Gordie’s Garage. Joe has attended Management Success, NAPA training, Lawrence Tech University and most recently he is a member of the RLO 20 Group 13. He has earned his ASE C1: Automobile Service Consultant Certification. Under his father’s leadership, he has seen what it really takes to make a business like this work. Listen to Joe’s Episodes HERE. Key Talking Points
    • Value your business before you sell or begin to think about selling- need to figure out value today so that you know what to do to change the value of the business in the future. Find an objective process to value your business before you start talking to a seller. 
    • Use an objective third party to negotiate with buyer and seller- CPA/accountant/business valuators.
    • “Higher than what you want to pay and lower than what you want to sell.” Work together instead of against. 
    • The best tool to evaluate/estimate what a shop is worth- multiple of net income, what does it make at foundation over 3-5 years? Multiply 2.5-3X
    • SDE- seller discretionary earnings, do you add it back in? If the owner is an integral part of the organizaion (owner and service advisor/technician etc) then you can’t justify adding back payroll.
    • Financial forecast- creating a roadmap for bank/SBA, prepare financials, marketing campaigns, write assumptions for expenses
    • The end game isn’t closing on the business, it is succeeding in new business 
    • Know your buyer- price is important but the representation of price is where the value is
    • Key advantages- finding out what motivation of the seller, most time it is about legacy and wellbeing for employees and customers. 
    • Trust and transparency with both parties
    • Take emotion out- need to be in a logical state of mind, you are purchasing and selling an asset
    • Growing after purchasing- as an owner, business, and employees
    • Support during venture- at home, professional network as you go through all the ups and downs. Learn from other people’s successes and failures. 

    • A special thanks to Hunt Demarest, Brian Bates and Joe Hanson for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.]]>    7cd5d6f2-25d2-4e71-b336-f9fea25037dfThu, 09 Sep 2021 00:15:00 -040051:12falsefull240240I Want $1 Million For My Business [THA 240] In this episode, my panel will be dissecting a pertinent issue when it comes to selling any business, which is wanting more than it is worth. Many have worked for years and want to get 1 million for their business. As a business owner, you’ve been painting a very specific picture in your mind about retirement. Where you’ll live, what you’ll be doing, and most importantly, what will your nest egg look like. Too often your ideal price tag does not line up with the bottom line financials of your business and its true market value and what the buyer is willing to pay. And, if you’re a buyer, how do you bridge that gap from want to real value? The panel rolls up their sleeves and discusses both sides of buying and selling a business. remarkableresults.biz/a240    Leadership Series Part 5 with Mike Davidson – Rewards of Growing as a Leader [RR 673]Leadership Series Part 5 with Mike Davidson – Rewards of Growing as a LeaderMike Davidson is passionate about growing as a leader and helping others achieve a better life through leadership.  He believes that your growth is the only guarantee for a better tomorrow. Mike began his automotive career in 1984 as a car detailer at a GMC dealership. He started working in independent shops in 1992 and opened Parkway Automotive in 1998. He joined RLO Connor’s Bottom-Line Impact Group in 1999 and graduated from the Automotive Management Institute in 2000. Mike was voted Arkansas’ NAPA/ASE Technician of the Year from 2001 to 2008,  joined Elite Pro Service Peer Group in 2008, and continues to be an active member. He has been a business coach for Elite Worldwide, a published author, and a presenter at multiple conferences across the United States. He created a live interview seminar called Hiring for Keeps in 2013 and developed an automotive apprentice program approved by the United States Department of Labor in 2016. As a John Maxwell, certified speaker, trainer, and coach, Mike has developed a training program to assist shop owners to develop leaders within their organization. He is married with four grown children, resides in Alexander, Arkansas, and is a member of The Bible Church of Little Rock, where he has served as an elder, a deacon, and a Children’s Ministry Director. You can reach Mike at miked@parkwayautomotive.net    Listen to Mike’s other episodes HERE. https://www.leadershiplane.net/ Key Talking Points
    • Create the environment you desire- businesses don’t run themselves, people (leaders) run businesses. You don’t always get what you want, but you always get what you choose. Are you choosing to be in the weeds of business every day or do you want your business to run without you? Determine what you value and your culture will follow.
    • Transitions in the business- be an owner, you hired employees to do a job so let them. Train them well so they can leave, but treat them so well that they don’t want to. Don’t micromanage.
    • What I’ve learned- learn from everyone no matter what their status or level is. Everyone learns based on their experience, knowledge, and skill. Allow people to grow, owners are often the biggest obstacle. Think about the vision, cast the vision, and let your employees make the vision.
    • lifted burdens- watch people grow from where they are to where they want to be.  Don’t create more work for you as an owner, grow employees.
    • Employees who lead- should be taught the responsibility they have of leadership no matter their position. They will continue to grow. Your business is only as strong as the weakest employee. They need to reflect your values.
    •  Your responsibility as an owner- coachability, valuing people, mentors, communicating vision
    • Leadershift- based on the 15 laws of growth written by John Maxwell. 15-week course for employees of businesses. Grow employees in their current roles. Owners choose who their leaders will be based on current behavior. Leadership is learned, everyone has the ability.

    • Thanks to Mike Davidson for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders. Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.]]>    Mike Davidson is passionate about growing as a leader and helping others achieve a better life through leadership.  He believes that your growth is the only guarantee for a better tomorrow. Mike began his automotive career in 1984 as a car detailer at a GMC dealership. He started working in independent shops in 1992 and opened Parkway Automotive in 1998. He joined RLO Connor’s Bottom-Line Impact Group in 1999 and graduated from the Automotive Management Institute in 2000. Mike was voted Arkansas’ NAPA/ASE Technician of the Year from 2001 to 2008,  joined Elite Pro Service Peer Group in 2008, and continues to be an active member. He has been a business coach for Elite Worldwide, a published author, and a presenter at multiple conferences across the United States. He created a live interview seminar called Hiring for Keeps in 2013 and developed an automotive apprentice program approved by the United States Department of Labor in 2016. As a John Maxwell, certified speaker, trainer, and coach, Mike has developed a training program to assist shop owners to develop leaders within their organization. He is married with four grown children, resides in Alexander, Arkansas, and is a member of The Bible Church of Little Rock, where he has served as an elder, a deacon, and a Children’s Ministry Director. You can reach Mike at miked@parkwayautomotive.net    Listen to Mike’s other episodes HERE. https://www.leadershiplane.net/ Key Talking Points
    • Create the environment you desire- businesses don’t run themselves, people (leaders) run businesses. You don’t always get what you want, but you always get what you choose. Are you choosing to be in the weeds of business every day or do you want your business to run without you? Determine what you value and your culture will follow.
    • Transitions in the business- be an owner, you hired employees to do a job so let them. Train them well so they can leave, but treat them so well that they don’t want to. Don’t micromanage.
    • What I’ve learned- learn from everyone no matter what their status or level is. Everyone learns based on their experience, knowledge, and skill. Allow people to grow, owners are often the biggest obstacle. Think about the vision, cast the vision, and let your employees make the vision.
    • lifted burdens- watch people grow from where they are to where they want to be.  Don’t create more work for you as an owner, grow employees.
    • Employees who lead- should be taught the responsibility they have of leadership no matter their position. They will continue to grow. Your business is only as strong as the weakest employee. They need to reflect your values.
    •  Your responsibility as an owner- coachability, valuing people, mentors, communicating vision
    • Leadershift- based on the 15 laws of growth written by John Maxwell. 15-week course for employees of businesses. Grow employees in their current roles. Owners choose who their leaders will be based on current behavior. Leadership is learned, everyone has the ability.

    • Thanks to Mike Davidson for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders. Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.]]>    0487493d-b325-4d94-81af-e39eecb14fc8Tue, 07 Sep 2021 00:15:00 -040043:42falsefull673673Leadership Series Part 5 with Mike Davidson – Rewards of Growing as a Leader [RR 673] In this final installment of our Leadership Series with Mike Davidson, Mike discusses the reward of growing in leadership. It goes beyond profit and cash flow. The real success comes from business owners realizing they need to develop their people instead of managing them. Too often the owner is the biggest obstacle in allowing the business to grow. Find out what happens when you implement this how-to leadership series. remarkableresults.biz/e673    Rob Merwin and Charlie Marcotte [AW 069]Rob Merwin and Charlie Marcotte [AW 069]
  • Guest host Rob Merwin from Aftermarket Matters will share news on the number of shops that closed as a result of Covid-19 and the advance of mobile repair.
  • Charlie Marcotte from American Pride in Virginia gives you a tour of his four shops. He stresses processes, systems, and sameness between all facilities.

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>
  • Guest host Rob Merwin from Aftermarket Matters will share news on the number of shops that closed as a result of Covid-19 and the advance of mobile repair.
  • Charlie Marcotte from American Pride in Virginia gives you a tour of his four shops. He stresses processes, systems, and sameness between all facilities.

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>    86d553aa-36c8-4e8f-a0de-41660da4b8fcSat, 04 Sep 2021 00:15:00 -040032:32falsefull6969Rob Merwin and Charlie Marcotte [AW 069] Guest host Rob Merwin from Aftermarket Matters will share news on the number of shops that closed as a result of Covid-19 and the advance of mobile repair. Charlie Marcotte from American Pride in Virginia gives you a tour of his four shops.    All Electric Vehicle Business Model – Dave Giles [RR 672]All Electric Vehicle Business Model - Dave GilesDave Giles has been involved with the automotive, truck and transport and collision industries for over 30 years. He currently holds a Red Seal AST certification in Canada and is also certified HRAI instructor for the delivery and certification for controlled substances in several provinces as well as several other certifications and certificates in each trade involving advance vehicle technology and systems. He is often a guest speaker at several automotive conferences that involve battery electric vehicles and advance vehicle systems such as ADAS and automatous vehicles. His passion is to continue to learn and help find solutions for exciting and sustainable transportation for the future. Dave started ALL EV Canada In 2019 with his partner Jeff Farwell. Their goal was to put affordable electric vehicles on Atlantic Canada roadways. During that time they acquired Pure EV another dealer in PEI. From there they built an incredible growing business with sales and service on electric vehicles. Just recently in July 2021, Steele Auto Group bought out ALL EV adding two more dealers to the 55 family of dealers they already own. In less than a month they have opened 3 more dealer locations for ALL EV by Steele. This was all done during the pandemic of Covid-19. Key Talking Points
    • Hedgehog concept- good at one thing and excel at it. 
    • Made the transition to only EV’s and hybrids- also sell EV’s at auction and take in EV’s on trade. 2 locations and 2 dealer lots. Inventory of over 60 EV’s and about 15 Teslas are at 1 location. 6 bays shop for all EV repairs. Customers can shop for vehicles online. 
    • Tesla- service and repair vehicles, purchase parts (VIN number is recorded and the customer will also get a copy of the invoice that part has been purchased for the vehicle, the customer is aware the parts have a markup. Parts are made by others, the aftermarket will get smarter on bringing parts to market. Cross-referencing will slowly start to show Tesla availability), restricted on scan tools access for diagnostics. Not as difficult as people think. 
    • EV educators, not salespeople- more education involved with EV’s with charging, range (buy as much as you can afford), how they work in winter/summer
    • Charging- 98% EV owners have their own homes to charge. Nova Scotia power program- install charger and $250 for next two years credit on account, allows control of charge rates during the night instead of overloading the grid. Fast chargers: 350-400 chargers in NS. One Tesla supercharger with 8 stations. Level 1- outlet charger, slower charge. Level 2 charger around $1000, Level 3- DCFC (direct current fast charging, booster).  
    • Truck towing capacity- nothing beats torc of electric motor, the truck platform for EV- bigger and stores more batteries
    • Website: Allev.ca

    • Thanks to Dave Giles for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    Dave Giles has been involved with the automotive, truck and transport and collision industries for over 30 years. He currently holds a Red Seal AST certification in Canada and is also certified HRAI instructor for the delivery and certification for controlled substances in several provinces as well as several other certifications and certificates in each trade involving advance vehicle technology and systems. He is often a guest speaker at several automotive conferences that involve battery electric vehicles and advance vehicle systems such as ADAS and automatous vehicles. His passion is to continue to learn and help find solutions for exciting and sustainable transportation for the future. Dave started ALL EV Canada In 2019 with his partner Jeff Farwell. Their goal was to put affordable electric vehicles on Atlantic Canada roadways. During that time they acquired Pure EV another dealer in PEI. From there they built an incredible growing business with sales and service on electric vehicles. Just recently in July 2021, Steele Auto Group bought out ALL EV adding two more dealers to the 55 family of dealers they already own. In less than a month they have opened 3 more dealer locations for ALL EV by Steele. This was all done during the pandemic of Covid-19. Key Talking Points
    • Hedgehog concept- good at one thing and excel at it. 
    • Made the transition to only EV’s and hybrids- also sell EV’s at auction and take in EV’s on trade. 2 locations and 2 dealer lots. Inventory of over 60 EV’s and about 15 Teslas are at 1 location. 6 bays shop for all EV repairs. Customers can shop for vehicles online. 
    • Tesla- service and repair vehicles, purchase parts (VIN number is recorded and the customer will also get a copy of the invoice that part has been purchased for the vehicle, the customer is aware the parts have a markup. Parts are made by others, the aftermarket will get smarter on bringing parts to market. Cross-referencing will slowly start to show Tesla availability), restricted on scan tools access for diagnostics. Not as difficult as people think. 
    • EV educators, not salespeople- more education involved with EV’s with charging, range (buy as much as you can afford), how they work in winter/summer
    • Charging- 98% EV owners have their own homes to charge. Nova Scotia power program- install charger and $250 for next two years credit on account, allows control of charge rates during the night instead of overloading the grid. Fast chargers: 350-400 chargers in NS. One Tesla supercharger with 8 stations. Level 1- outlet charger, slower charge. Level 2 charger around $1000, Level 3- DCFC (direct current fast charging, booster).  
    • Truck towing capacity- nothing beats torc of electric motor, the truck platform for EV- bigger and stores more batteries
    • Website: Allev.ca

    • Thanks to Dave Giles for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    1e621f77-6170-4501-b0a1-e805423b95d9Fri, 03 Sep 2021 00:15:00 -040044:31falsefull672672All-Electric Vehicle Business Model - Dave Giles[RR 672] This is a fascinating business model and one that Makes EV’s a specialty, no different than Euro Shops. With OE commitments and government mandates to roll out EV’s and reduce the production of the internal combustion engine, we all need to be schooled in the ‘What’s Next’ indoctrination. It is time to look ahead before you get left behind. David Giles discusses how his electric and hybrid-only business has become a huge success. Keep in mind progress is impossible without change. remarkableresults.biz/e672    Trends – Aftermarket Round Table [THA 239]Trends - Aftermarket Round Table
    https://www.youtube.com/watch?v=tlujnANgmQE&t=2s
    Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE. John Manelas and wife, Karen Manelas, purchased their first location in April 2004. They expanded into their 2nd location in 2011. They bought out a former 20 group member in Maine in 2013 as their 3rd location. They purchased a former Chevy/Chrysler 14 bay dealership in 2014. In 2016, they purchased an import auto service business and converted it to an Auto Care Plus (store #5). In 2017, they purchased a Volvo Specialty Repair Shop which they decided to then re-brand and create a new brand for us calling it Euro Care Plus. In 2019, we did our first non-acquisition “build to suit” venture erecting an 8 bay facility with upstairs offices for their Corporate headquarters. They also decided to lease the rest of that building where we are preparing to open a Hybrid/EV specialty division to be named Electrified Auto Care. They now have 7 locations (5 of which they own the dirt). 6 Locations in NH and one in ME. Listen to John’s previous episodes HERE. Gene Morrill, owner of Certified Automotive in Glendora, CA. Hear Gene’s previous episodes HERE. Donnie Hudson, owner of Troy Auto Care, 3 locations, Troy, MI. Listen to Donnie's previous episodes HERE Key Talking Points
    • Labor- the cost of labor is the only thing we have left to control. Most profitable, but how many minutes walk out the door daily? Track the cost of the minutes wasted- $5 per minute. You can’t put a price tag on a technician’s ability. How do you affect efficiency? 1 person working 8 hours- 7.2 hours per day of production at 125% efficiency which equals 9 hours per day production.  
    • Managed chaos? Don’t make promises you can’t deliver on. Giving customer’s hope that you’ll look at their car but not promising same day repair because you’re unsure of what repair will be
    • The younger generation- typically wants structure and not be “beat up” every minute of the day. 
    • Dealership vs independent- dissatisfaction in the dealership world. Benefits and the work environment for independent shops is unparalleled. Technicians aren’t “machines” that are rented. 
    • Career opportunity- showing path after school outside of attending colleges. Did you know technicians can make more than engineers? Consider onboard quick applications for career days. 
    • The professionalism of industry- be proud of industry and craft. Be passionate. Anyone can open an auto repair business without being trained or licensed or certified. Accomplish your goals with help (groups, network, training). There are no secrets.
    • DVI’s- embrace it, the most important part is the pictures and inspection is sent to customers. Visualization of issues brings a different perspective to customers. “Seeing is believing.” DVI pictures can also be used in your social media marketing campaigns for future customers to see. “Letting the car tell the story, DVI writes the tale for us.” Helps customers manage their budget for repairs when they can get updated on what is still in working order and what needs to be repaired. 4,000 cars per year with per 7 locations by $100 ticket increase sales= $2.8 million in an increase of sales. 

    • A special thanks to Greg Buckley, John Manelas, Gene Morrill and Donnie Hudson for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com]]>
    https://www.youtube.com/watch?v=tlujnANgmQE&t=2s
    Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE. John Manelas and wife, Karen Manelas, purchased their first location in April 2004. They expanded into their 2nd location in 2011. They bought out a former 20 group member in Maine in 2013 as their 3rd location. They purchased a former Chevy/Chrysler 14 bay dealership in 2014. In 2016, they purchased an import auto service business and converted it to an Auto Care Plus (store #5). In 2017, they purchased a Volvo Specialty Repair Shop which they decided to then re-brand and create a new brand for us calling it Euro Care Plus. In 2019, we did our first non-acquisition “build to suit” venture erecting an 8 bay facility with upstairs offices for their Corporate headquarters. They also decided to lease the rest of that building where we are preparing to open a Hybrid/EV specialty division to be named Electrified Auto Care. They now have 7 locations (5 of which they own the dirt). 6 Locations in NH and one in ME. Listen to John’s previous episodes HERE. Gene Morrill, owner of Certified Automotive in Glendora, CA. Hear Gene’s previous episodes HERE. Donnie Hudson, owner of Troy Auto Care, 3 locations, Troy, MI. Listen to Donnie's previous episodes HERE Key Talking Points
    • Labor- the cost of labor is the only thing we have left to control. Most profitable, but how many minutes walk out the door daily? Track the cost of the minutes wasted- $5 per minute. You can’t put a price tag on a technician’s ability. How do you affect efficiency? 1 person working 8 hours- 7.2 hours per day of production at 125% efficiency which equals 9 hours per day production.  
    • Managed chaos? Don’t make promises you can’t deliver on. Giving customer’s hope that you’ll look at their car but not promising same day repair because you’re unsure of what repair will be
    • The younger generation- typically wants structure and not be “beat up” every minute of the day. 
    • Dealership vs independent- dissatisfaction in the dealership world. Benefits and the work environment for independent shops is unparalleled. Technicians aren’t “machines” that are rented. 
    • Career opportunity- showing path after school outside of attending colleges. Did you know technicians can make more than engineers? Consider onboard quick applications for career days. 
    • The professionalism of industry- be proud of industry and craft. Be passionate. Anyone can open an auto repair business without being trained or licensed or certified. Accomplish your goals with help (groups, network, training). There are no secrets.
    • DVI’s- embrace it, the most important part is the pictures and inspection is sent to customers. Visualization of issues brings a different perspective to customers. “Seeing is believing.” DVI pictures can also be used in your social media marketing campaigns for future customers to see. “Letting the car tell the story, DVI writes the tale for us.” Helps customers manage their budget for repairs when they can get updated on what is still in working order and what needs to be repaired. 4,000 cars per year with per 7 locations by $100 ticket increase sales= $2.8 million in an increase of sales. 

    • A special thanks to Greg Buckley, John Manelas, Gene Morrill and Donnie Hudson for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com]]>    ed69ebb6-9e4d-48ec-9c4e-2d2119f0714eThu, 02 Sep 2021 00:15:00 -040054:20falsefull239239Trends - Aftermarket Round Table [THA 239] The passion my panel has for this industry is hard to miss in this episode. They touch base on topics including labor rates, the professionalism of the industry and the importance of DVI’s to just name a few. We are only scratching the surface of these issues and concerns but it’s what is needed to spark a real change. remarkableresults.biz/a239    Creating a Culture of Productivity – Scott Brown [RR 671]Creating a Culture of Productivity - Scott BrownScott Brown, Cardinal Plaza Shell, Springfield, VA. The second-generation owner of Cardinal Plaza Shell, a 2,700 square feet, 5 bay independent repair shop and LEVEL 5 Solutions, an automotive technology company. Celebrated 50 years in business during 2019. Scott is a Member & Past President of Virginia Automotive Association, Member of Car Care Professional Network through the ACA. and founding partner of the Blue Ocean Buying Group for independent repair shops. Listen to Scott's previous episodes HERE Key Talking Points
    • Culture of productivity- 5 bay shop produces 4.2 million per year. 
    • CEO must set culture and value system- must be rigid
    • Being grateful for everything, entitled to nothing - creates an attitude of resilience, instead of chasing productivity you’re striving for achieving performance. Look beyond the numbers. 
    • Falling into a trap- have to do everything, be strong for everyone, all “I” statements. Problem with pride- don’t want to show vulnerability/weakness. Turn “I” statements to “we.” Become more concerned for the needs of others instead of yourself. Giving up control allows your team to thrive. The only barrier is you (the owner)
    • How can you increase culture every single day? Staying late to help, recognizing hard work from someone else, going out of the way to give praise to each other. Everyone can be a leader and give back to each other. 
    • How do you know if the culture is working? Do you love going into work every day? 
    • Goodhart’s law- “when a measure becomes a target, it ceases to be a good measure.”
    • Who does the shop belong to? Anyone but the owner, it belongs to the clients, the team etc.
    • Competition with yourself instead of others- everyone can still pull together 
    • Are you living inside of a broken culture? Need permission for more than one person to make a purchase or try something new, lack of communication, budgets that cripple creativity. 
    • Organizational debt- problem happens once but there is a creation of procedure that doesn’t serve the organization  
    • Apple TV Show: Ted Lasso

     
    • Thanks to Scott Brown for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.]]>    Scott Brown, Cardinal Plaza Shell, Springfield, VA. The second-generation owner of Cardinal Plaza Shell, a 2,700 square feet, 5 bay independent repair shop and LEVEL 5 Solutions, an automotive technology company. Celebrated 50 years in business during 2019. Scott is a Member & Past President of Virginia Automotive Association, Member of Car Care Professional Network through the ACA. and founding partner of the Blue Ocean Buying Group for independent repair shops. Listen to Scott's previous episodes HERE Key Talking Points
    • Culture of productivity- 5 bay shop produces 4.2 million per year. 
    • CEO must set culture and value system- must be rigid
    • Being grateful for everything, entitled to nothing - creates an attitude of resilience, instead of chasing productivity you’re striving for achieving performance. Look beyond the numbers. 
    • Falling into a trap- have to do everything, be strong for everyone, all “I” statements. Problem with pride- don’t want to show vulnerability/weakness. Turn “I” statements to “we.” Become more concerned for the needs of others instead of yourself. Giving up control allows your team to thrive. The only barrier is you (the owner)
    • How can you increase culture every single day? Staying late to help, recognizing hard work from someone else, going out of the way to give praise to each other. Everyone can be a leader and give back to each other. 
    • How do you know if the culture is working? Do you love going into work every day? 
    • Goodhart’s law- “when a measure becomes a target, it ceases to be a good measure.”
    • Who does the shop belong to? Anyone but the owner, it belongs to the clients, the team etc.
    • Competition with yourself instead of others- everyone can still pull together 
    • Are you living inside of a broken culture? Need permission for more than one person to make a purchase or try something new, lack of communication, budgets that cripple creativity. 
    • Organizational debt- problem happens once but there is a creation of procedure that doesn’t serve the organization  
    • Apple TV Show: Ted Lasso

     
    • Thanks to Scott Brown for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.]]>    1dc92827-3cfb-48b9-80d0-e142db00ddeaTue, 31 Aug 2021 00:15:00 -040035:01falsefull671671Creating a Culture of Productivity [RR 671] Goodhart’s law named after British economist Charles Goodhart states “When a measure becomes a target, it ceases to be a good measure.” Sometimes when business owners become focused on a specific measure in their business, like productivity, it can actually hold everyone back. In this episode Scott Brown, from Cardinal Shell, discusses how his 5 bay shop produces 4.2 million per year by focusing on the culture of the business. Keep listening for a different perspective that might change the way you do business if you let it. remarkableresults.biz/e671    Behind the Scenes: New Shop Retrofit/Remodel [CC 097]Behind the Scenes: New Shop Retrofit/Remodel [CC 097]Carl Hutchinson, Complete Automotive, has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co-owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high-quality, valuable service to all customers. Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter. Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate. Key Talking Points:
    • Implemented the EOS program Feb. 2020
    • Purchased second location building in May of 2021
    • Hired individuals to help with clean up, paint and rehab, removed old in ground hoists, new drains and 1,200 sq ft of concrete, filled in old alignment pit
    • Epoxy floors by Garage Experts
    • New Garage Doors by Webster County Door
    • Storefront glass by American Glass
    • 4 11,000 lb and 1 15,000 lb two post hoists From Whip Industries out of Fort Worth TX
    • Scissor alignment lift on order
    • 12-14 week rehab time frame
    • Parking lot repair
    • Water control - build water drainage ditch behind building to control stormwater, the building flooded while we were in rehab
    • Blessed to have great current staff in shop 1.
    • 1 Integrator G/M, 3 Fantastic Service Advisors, 2 part-time shuttle/admin/maintenance people, 6 techs
    • Already hired staff for the second location, Great SA, Master Tech, B-Tech and a young lady as a GS
    • Planning 2 community service days Aug 30-31, open to the public Sept 1, grand opening Sept 24th

    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.]]>    Carl Hutchinson, Complete Automotive, has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co-owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high-quality, valuable service to all customers. Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter. Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate. Key Talking Points:
    • Implemented the EOS program Feb. 2020
    • Purchased second location building in May of 2021
    • Hired individuals to help with clean up, paint and rehab, removed old in ground hoists, new drains and 1,200 sq ft of concrete, filled in old alignment pit
    • Epoxy floors by Garage Experts
    • New Garage Doors by Webster County Door
    • Storefront glass by American Glass
    • 4 11,000 lb and 1 15,000 lb two post hoists From Whip Industries out of Fort Worth TX
    • Scissor alignment lift on order
    • 12-14 week rehab time frame
    • Parking lot repair
    • Water control - build water drainage ditch behind building to control stormwater, the building flooded while we were in rehab
    • Blessed to have great current staff in shop 1.
    • 1 Integrator G/M, 3 Fantastic Service Advisors, 2 part-time shuttle/admin/maintenance people, 6 techs
    • Already hired staff for the second location, Great SA, Master Tech, B-Tech and a young lady as a GS
    • Planning 2 community service days Aug 30-31, open to the public Sept 1, grand opening Sept 24th

    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.]]>    71178fa0-cfe5-4b5a-a4c4-333b19801fc3Mon, 30 Aug 2021 00:15:00 -040029:53falsefull9797Behind the Scenes: New Shop Retrofit/Remodel [CC 097] With me is Carl Hutchinson from Complete Automotive in Springfield, MO, He showcases his second location that is almost ready for the grand opening. With any remodel, there were some hidden challenges and extra costs but Carl was able to meet those roadblocks and adapt in order to keep the construction going. If you’re considering a second location but don’t have the insights or ideas to retrofit a building from the ground up you’ll love this how-to episode. Imagine how tough it was with delays and spiraling costs of building materials. remarkableresults.biz/cc097    Rena Rennebohm and Carl Hutchinson [AW 068]Rena Rennebohm and Carl Hutchinson [AW 068]
  • Guest host, Rena Rennebohm, CEO Empowered Advisor. Rena's previous episodes HERE
  • Virtual shop tour with Carl Hutchinson from Complete Automotive, Springfield, MO. Carl's previous episodes HERE
  • Trivia Challenge: What year were the first electric door lock and adjusted side mirror introduced respectively?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>
  • Guest host, Rena Rennebohm, CEO Empowered Advisor. Rena's previous episodes HERE
  • Virtual shop tour with Carl Hutchinson from Complete Automotive, Springfield, MO. Carl's previous episodes HERE
  • Trivia Challenge: What year were the first electric door lock and adjusted side mirror introduced respectively?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>    06774b7d-430f-4ff1-b198-5639c9f58dd2Sat, 28 Aug 2021 00:01:00 -040028:05falsefull6868Rena Rennebohm and Carl Hutchinson [AW 068] Guest host, Rena Rennebohm, CEO Empowered Advisor and Virtual shop tour with Carl Hutchinson from Complete Automotive, Springfield, MO. The Automotive Trivia Challenge: What year were the first electric door lock and adjusted side mirror introduced respectively?    Mental Toughness – Maryann Croce [RR 670]Mental Toughness - Maryann CroceMaryann Croce from SmallBizVantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT. As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone. Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created. Maryann is also a member of Women in Auto Care and owns smallbizvantage.com. Hear Maryann in her previous episodes HERE. Key Talking Points
    • Mental Toughness- being able to be flexible and adaptable when challenges happen. How are you showing up in the different roles/identities in your life? Be the best version in each role (leadership). 
    • POP: Positive with a plan, Optimistic- look behind to see clearly in the future, learn from the lessons in the past, Practicality- reality check with resources like time, money, skillset, and people to get through challenges  
    • Making decisions more confidently-make better and quicker decisions. 
    • Ego- getting flustered or stressed your ego will come out. When ego gets too big there is a downside but ego is also there to protect yourself (defend yourself).
    • Preparing for owner role- what training and knowledge did you acquire previously if any? You are responsible for the people, not the job- default is your comfort zone of fixing it yourself. Being open-minded is knowing you don’t have all the answers.
    • Work-life balance as an owner- are you working 7 days a week? Review your day/week and document what you are actually doing. Could someone else be doing your tasks and you could focus on other things on the business. 
    • Handling customer complaints/reviews as an owner- opportunity to go back and look at it, separate yourself that customer is talking about business, not yourself. Don’t become defensive and have the situation escalated. View the business as a separate entity and look at it from a different perspective. Was there a miscommunication? How was the process handled?
    • Being afraid of change- leaving things to chance, not being in control of visions/goals.
    • Link to Maryann Croce's POP Method HERE

     
    • Link mentioned for AAPEX Award Nominations HERE.
    • Thanks to Maryann Croce for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    Maryann Croce from SmallBizVantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT. As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone. Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created. Maryann is also a member of Women in Auto Care and owns smallbizvantage.com. Hear Maryann in her previous episodes HERE. Key Talking Points
    • Mental Toughness- being able to be flexible and adaptable when challenges happen. How are you showing up in the different roles/identities in your life? Be the best version in each role (leadership). 
    • POP: Positive with a plan, Optimistic- look behind to see clearly in the future, learn from the lessons in the past, Practicality- reality check with resources like time, money, skillset, and people to get through challenges  
    • Making decisions more confidently-make better and quicker decisions. 
    • Ego- getting flustered or stressed your ego will come out. When ego gets too big there is a downside but ego is also there to protect yourself (defend yourself).
    • Preparing for owner role- what training and knowledge did you acquire previously if any? You are responsible for the people, not the job- default is your comfort zone of fixing it yourself. Being open-minded is knowing you don’t have all the answers.
    • Work-life balance as an owner- are you working 7 days a week? Review your day/week and document what you are actually doing. Could someone else be doing your tasks and you could focus on other things on the business. 
    • Handling customer complaints/reviews as an owner- opportunity to go back and look at it, separate yourself that customer is talking about business, not yourself. Don’t become defensive and have the situation escalated. View the business as a separate entity and look at it from a different perspective. Was there a miscommunication? How was the process handled?
    • Being afraid of change- leaving things to chance, not being in control of visions/goals.
    • Link to Maryann Croce's POP Method HERE

     
    • Link mentioned for AAPEX Award Nominations HERE.
    • Thanks to Maryann Croce for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    9aa29625-2cfa-47f4-a3a2-a4d8bd2b1b69Fri, 27 Aug 2021 00:15:00 -040035:51falsefull670670Mental Toughness - Maryann Croce [RR 670] When a stressful situation happens, how do you handle it? Do you often wish you had a longer fuse when dealing with issues and problems? Every single day we are challenged with decisions and different roles in our lives. We are a friend, employer, employee, owner, husband, mother, aunt, grandfather, community pillar...the list goes on. So what’s the best way to wear all those hats? Keep listening to find out. remarkableresults.biz/e670    Addiction: How Can We Help? What Can We Do? [THA 238]Addiction: How Can We Help? What Can We Do?
    https://www.youtube.com/watch?v=aAMGH011-Ds Brian Holthe- Brian’s automotive trade experience started in Sept 1980 when he moved from California to Arizona to attend trade school. Brian started his first shop while attending trade school, two years after graduation he landed a dealership technician position working for a Volvo dealership, where he learned how a successful shop should run. He obtained his Master ASE and Volvo Technician certifications while employed there. After working in other shops as a technician, running a couple in management he ended up in Tacoma WA. In 1989. Here he worked for a shop that did lots of service and repair for everything from dealership lots to fleet and one RV Dealership across from the shop. For this dealership, he worked on RV chassis for coaches to be sold. The shop sold and Brian began a new chapter. In 1993 Brian opened a shop in Lakewood WA, a suburb of Tacoma. He carried the RV chassis repair business, used car repair business and building on those relationships Genesis Automotive Repair began. In 1994 Brian changed the business name to include RV Repair and incorporated. Since then, Genesis Automotive and RV Repair has also taken on service and repairs of food service vehicles, mobile pet grooming vehicles servicing chassis, internal equipment and power generation, becoming an Onan authorized sales, service and repair facility. Genesis Automotive and RV Repair has grown to be respected in the service and repair of automotive and RVs. Find Brian's other episodes HERE David Wagner, Mobile Diagnostician Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.
    Key Talking Points
    • Brian Holthe- addiction was from 14 years old, started drinking beer, alcoholic by 17. At 21, got turned on to coke, speed then drugs via syringe at 23. Once IV use began, I got into the crack, heroin, and meth. During his 30’s his turning point was his mom saying she wanted him out of her life. 1992 began his sober road.
    • David Wagner- addiction to alcohol, cocaine, and crystal meth. Been off of the drugs for about 11 years now, Started having a beer or wine once in a while. His wife and mom were the catalysts to become sober. 
    • Help along the way- having trusting friends that can help, coworkers constantly checking. Understand people care about you. There are always people to help with anything in life- sometimes you just don’t see them or are aware. 
    • Being open, realize you have a problem, ask for and accepting help- realize danger signs, be willing to act on them, set a clear path to maintain being sober
    • How to help- don’t distance yourself from the addict, acknowledge someone asking for help. Support as an employer- consider going to meetings with them, celebrate their sober milestones, never look down on them, acknowledge their sober path, listen, ask questions. The automotive industry has typically a fixer type personality- consider listening instead of trying to ‘fix’ and give your answers to them. 
    • Success stories can help motivate
    • Safety nets- choosing to go to rehab and having job security
    • Have to hit the bottom to rise above but so many people are still functioning addicts. 
    • Changing routine- drugs/alcohol disrupt your routine and you start not knowing what your priorities are
    • Find a support group that works for you
    • Higher power- you are in less control than you think you do, surrender and forgive yourself
    • Putting energies towards other things instead of addiction- hobbies, teaching etc that is rewarding. Accepting you won’t feel the same “high” and start appreciating the little things. Remember what’s important.

    • A special thanks to Brian Holthe, David Wagner and Matt Fanslow for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com]]>
    https://www.youtube.com/watch?v=aAMGH011-Ds Brian Holthe- Brian’s automotive trade experience started in Sept 1980 when he moved from California to Arizona to attend trade school. Brian started his first shop while attending trade school, two years after graduation he landed a dealership technician position working for a Volvo dealership, where he learned how a successful shop should run. He obtained his Master ASE and Volvo Technician certifications while employed there. After working in other shops as a technician, running a couple in management he ended up in Tacoma WA. In 1989. Here he worked for a shop that did lots of service and repair for everything from dealership lots to fleet and one RV Dealership across from the shop. For this dealership, he worked on RV chassis for coaches to be sold. The shop sold and Brian began a new chapter. In 1993 Brian opened a shop in Lakewood WA, a suburb of Tacoma. He carried the RV chassis repair business, used car repair business and building on those relationships Genesis Automotive Repair began. In 1994 Brian changed the business name to include RV Repair and incorporated. Since then, Genesis Automotive and RV Repair has also taken on service and repairs of food service vehicles, mobile pet grooming vehicles servicing chassis, internal equipment and power generation, becoming an Onan authorized sales, service and repair facility. Genesis Automotive and RV Repair has grown to be respected in the service and repair of automotive and RVs. Find Brian's other episodes HERE David Wagner, Mobile Diagnostician Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.
    Key Talking Points
    • Brian Holthe- addiction was from 14 years old, started drinking beer, alcoholic by 17. At 21, got turned on to coke, speed then drugs via syringe at 23. Once IV use began, I got into the crack, heroin, and meth. During his 30’s his turning point was his mom saying she wanted him out of her life. 1992 began his sober road.
    • David Wagner- addiction to alcohol, cocaine, and crystal meth. Been off of the drugs for about 11 years now, Started having a beer or wine once in a while. His wife and mom were the catalysts to become sober. 
    • Help along the way- having trusting friends that can help, coworkers constantly checking. Understand people care about you. There are always people to help with anything in life- sometimes you just don’t see them or are aware. 
    • Being open, realize you have a problem, ask for and accepting help- realize danger signs, be willing to act on them, set a clear path to maintain being sober
    • How to help- don’t distance yourself from the addict, acknowledge someone asking for help. Support as an employer- consider going to meetings with them, celebrate their sober milestones, never look down on them, acknowledge their sober path, listen, ask questions. The automotive industry has typically a fixer type personality- consider listening instead of trying to ‘fix’ and give your answers to them. 
    • Success stories can help motivate
    • Safety nets- choosing to go to rehab and having job security
    • Have to hit the bottom to rise above but so many people are still functioning addicts. 
    • Changing routine- drugs/alcohol disrupt your routine and you start not knowing what your priorities are
    • Find a support group that works for you
    • Higher power- you are in less control than you think you do, surrender and forgive yourself
    • Putting energies towards other things instead of addiction- hobbies, teaching etc that is rewarding. Accepting you won’t feel the same “high” and start appreciating the little things. Remember what’s important.

    • A special thanks to Brian Holthe, David Wagner and Matt Fanslow for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com]]>    8b5ebea7-a7a5-42b5-8df6-5413b9621301Thu, 26 Aug 2021 00:15:00 -040048:33falsefull238238Addiction: How Can We Help? What Can We Do? [THA 238] Everyone has faced addiction, whether it’s yourself, a loved one, a friend, or a colleague. How do we help someone who is struggling with addiction? What can you do and say to them? In this episode you’ll hear from 2 recovering addicts and their personal journeys to become sober. Please share this episode with your network, you never know who is struggling behind closed doors. Share this with your team. Get this discussion out in the open. remarkableresults.biz/a238    Scan Tools Part 2 [RR 669]Scan Tools Part 2Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE. Keith Perkins has been in the industry over 15 years, serving in various capacities, including; engine machinist and assembler, dyno tuner, diagnostic technician, instructor, technical information specialist, and many more roles through the years. He currently operates L1 Automotive Diagnostics and Programming LLC a mobile module programming, diagnostic, immobilizer solution company, Keith also operates the L1 Automotive Training company that offers advanced level automotive training on-site and online at www.L1Training.com. Keith holds the title of ASE Master Certified L1 Technician, holding ASE certifications: A1-A9, L1, L2, L3, X1, P2 and various other industry certifications, he also serves as a Subject Matter Expert for ASE. Listen to Keith’s previous episode HERE Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE. Key Talking Points
    • Part One HERE
    • When acquiring hand tools you have to decide on choices of aftermarket or OE specific scan tools
    • There are a lot of myths in which scan tool (OE/Aftermarket) will do a great job 
    • Scan tool is a weird term to use. There is a PC and an interface that is part of the system. Can call it a diagnostic platform
    • Many don’t know that they can buy factory diagnostic tools. 80% of the aftermarket do not know that they can buy OE Scan tools from the dealer. Get part number. Force the dealer to research and get you the tool. They will tell you that you can’t buy it. Don’t give up. You can get NASTF involved. Many of these tools are not intuitive to get going. Keith Perkins can help and also Issac Rodell. Many challenges to get an OE diag platform to get up and running, you may need some help. Many OE devices are the only way you can talk to the car

    • Thanks to Matt Fanslow, Keith Perkins and Bill Nalu for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more. ]]>    Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE. Keith Perkins has been in the industry over 15 years, serving in various capacities, including; engine machinist and assembler, dyno tuner, diagnostic technician, instructor, technical information specialist, and many more roles through the years. He currently operates L1 Automotive Diagnostics and Programming LLC a mobile module programming, diagnostic, immobilizer solution company, Keith also operates the L1 Automotive Training company that offers advanced level automotive training on-site and online at www.L1Training.com. Keith holds the title of ASE Master Certified L1 Technician, holding ASE certifications: A1-A9, L1, L2, L3, X1, P2 and various other industry certifications, he also serves as a Subject Matter Expert for ASE. Listen to Keith’s previous episode HERE Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE. Key Talking Points
    • Part One HERE
    • When acquiring hand tools you have to decide on choices of aftermarket or OE specific scan tools
    • There are a lot of myths in which scan tool (OE/Aftermarket) will do a great job 
    • Scan tool is a weird term to use. There is a PC and an interface that is part of the system. Can call it a diagnostic platform
    • Many don’t know that they can buy factory diagnostic tools. 80% of the aftermarket do not know that they can buy OE Scan tools from the dealer. Get part number. Force the dealer to research and get you the tool. They will tell you that you can’t buy it. Don’t give up. You can get NASTF involved. Many of these tools are not intuitive to get going. Keith Perkins can help and also Issac Rodell. Many challenges to get an OE diag platform to get up and running, you may need some help. Many OE devices are the only way you can talk to the car

    • Thanks to Matt Fanslow, Keith Perkins and Bill Nalu for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more. ]]>    8be3af86-3f63-4f92-b025-f0a0e56106cbTue, 24 Aug 2021 00:15:00 -040043:47falsefull669669Scan Tools Part 2 [RR 669] Same crew, Matt Fanslow, Keith Perkins and Bill Nalu from part 1 and we came together to discuss the myths of which scan tool will do a better job and if the words “Scan tool,” is the right term to define this device. Also, many do not know that you can buy an OE scan tool from the dealer. Yes another deep discussion and if you didn’t listen to Scan Tools Part 1 it is episode 629 released in April 2021. remarkableresults.biz/e669    Steve Finzel and Sara & Chad Kooiman [AW 067]Steve Finzel and Sara & Chad Kooiman [AW 067]
  • Guest host, Steve Finzel, Finzel's Mastertech, Terre Haute, IN. Steve's previous episodes HERE
  • Virtual shop tour with Sara and Chad Kooiman, Ultimate Auto, Sioux Falls, SD.
  • Trivia Challenge: What year did the first “Soccer Mom” minivan debut?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>
  • Guest host, Steve Finzel, Finzel's Mastertech, Terre Haute, IN. Steve's previous episodes HERE
  • Virtual shop tour with Sara and Chad Kooiman, Ultimate Auto, Sioux Falls, SD.
  • Trivia Challenge: What year did the first “Soccer Mom” minivan debut?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>    4a39303e-9702-411d-aadb-6c6299a7680cSat, 21 Aug 2021 00:15:00 -040027:09falsefull6767Steve Finzel and Sara and Chad Kooiman [AW 067] Guest host, Steve Finzel, Finzel's Mastertech, Terre Haute, IN and the virtual shop tour with Sara and Chad Kooiman, Ultimate Auto, Sioux Falls, SD. Trivia Challenge: What year did the first “Soccer Mom” minivan debut?    Mergers and Acquisitions Explained – Rick Schwartz [RR 668]Mergers and Acquisitions ExplainedRick Schwartz specializes in working with clients on strategic planning, growth, performance improvement and M&A strategy related to the motor vehicle aftermarket. Rick is a recognized leader in the aftermarket and has a critical eye for what it takes to drive value.  He is the lead Schwartz Advisors partner in support of projects with private equity firms, boards of directors and management teams. Rick is a Trustee of the University of the Aftermarket Foundation and a member of the Auto Care Association Board of Directors. He is a recipient of the prestigious Northwood University Automotive Aftermarket Management Education Award. Prior to starting Schwartz Advisors, Rick held various senior level positions at Nestle, Macy’s and The Upper Deck Company. Rick received an MBA from the University of Southern California Marshall School of Business and a BA in International Relations from USC. Key Talking Points
    • What is going on in overall M&A – not just the aftermarket- Many of the investment bankers are reporting record deal flow. A few key factors driving the abundance of M&A deals- catch up to deals that were put on hold in 2020. Excess “dry powder” (cash)- financial buyers (private equity firms & family offices) had an abundance of capital ready to deploy last year. Potential tax changes- the change in political administrations in the U.S. has caused concern among business owners that the capital gains tax will increase substantially upon exit. Low-interest rates- easier for buyers to finance acquisitions 
    • The aftermarket has slow steady growth- making it appealing to private equity 
    • Business owner- opportunity to cash out and next owner could do a lot to recruit, market, and grow.  
    • Why are some family-owned businesses selling? Timing – it is time to exit, (not related to the economy), competition, diversify personal investments and net worth, concern about changes in the tax code
    • How long will the current M&A activity keep up? Looks like M&A activity will remain very active through the end of this year and into early 2022, perhaps longer. Big changes in tax laws could slow down M&A, but will Congress pass big changes?
    • What is driving M&A in the service sector, from a buyer’s perspective? What are buyers looking for? Growth beyond simple organic growth (i.e., growth beyond same-store sales growth). Acquire businesses before competitors. Buy distribution. 
    • No matter who is selling what preparation is necessary? Even if you are not thinking about selling, be prepared: Documentation in order: 3 years financials, 5 years is better, copies of all contracts/leases. Have your estate plan in order. Hire advisors who can help- hire a lawyer who knows how to do M&A – might not be your regular business lawyer (and don’t bring in a lawyer who might be experienced in other areas but not M&A). Talk to your CPA.

    • Link mentioned for AAPEX Award Nominations HERE.

    Carm interview with Rick's dad, Mort Schwartz in episode 332 HERE.
    • Thanks to Rick Schwartz for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    Rick Schwartz specializes in working with clients on strategic planning, growth, performance improvement and M&A strategy related to the motor vehicle aftermarket. Rick is a recognized leader in the aftermarket and has a critical eye for what it takes to drive value.  He is the lead Schwartz Advisors partner in support of projects with private equity firms, boards of directors and management teams. Rick is a Trustee of the University of the Aftermarket Foundation and a member of the Auto Care Association Board of Directors. He is a recipient of the prestigious Northwood University Automotive Aftermarket Management Education Award. Prior to starting Schwartz Advisors, Rick held various senior level positions at Nestle, Macy’s and The Upper Deck Company. Rick received an MBA from the University of Southern California Marshall School of Business and a BA in International Relations from USC. Key Talking Points
    • What is going on in overall M&A – not just the aftermarket- Many of the investment bankers are reporting record deal flow. A few key factors driving the abundance of M&A deals- catch up to deals that were put on hold in 2020. Excess “dry powder” (cash)- financial buyers (private equity firms & family offices) had an abundance of capital ready to deploy last year. Potential tax changes- the change in political administrations in the U.S. has caused concern among business owners that the capital gains tax will increase substantially upon exit. Low-interest rates- easier for buyers to finance acquisitions 
    • The aftermarket has slow steady growth- making it appealing to private equity 
    • Business owner- opportunity to cash out and next owner could do a lot to recruit, market, and grow.  
    • Why are some family-owned businesses selling? Timing – it is time to exit, (not related to the economy), competition, diversify personal investments and net worth, concern about changes in the tax code
    • How long will the current M&A activity keep up? Looks like M&A activity will remain very active through the end of this year and into early 2022, perhaps longer. Big changes in tax laws could slow down M&A, but will Congress pass big changes?
    • What is driving M&A in the service sector, from a buyer’s perspective? What are buyers looking for? Growth beyond simple organic growth (i.e., growth beyond same-store sales growth). Acquire businesses before competitors. Buy distribution. 
    • No matter who is selling what preparation is necessary? Even if you are not thinking about selling, be prepared: Documentation in order: 3 years financials, 5 years is better, copies of all contracts/leases. Have your estate plan in order. Hire advisors who can help- hire a lawyer who knows how to do M&A – might not be your regular business lawyer (and don’t bring in a lawyer who might be experienced in other areas but not M&A). Talk to your CPA.

    • Link mentioned for AAPEX Award Nominations HERE.

    Carm interview with Rick's dad, Mort Schwartz in episode 332 HERE.
    • Thanks to Rick Schwartz for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    63b052c3-3b2e-441e-a081-b4d8a3a8d8e0Fri, 20 Aug 2021 00:15:00 -040035:46falsefull668668Mergers and Acquisitions Explained [RR 668] What is going on in overall Mergers and Acquisitions? What are buyers looking for? Why are so many family-owned businesses selling? All these questions and more are answered in this episode as Rick Schwartz from Schwartz Advisors makes it easy for you to understand M and A. remarkableresults.biz/e668    Supply Chain: Getting Parts to Market Post Pandemic [THA 237]Supply Chain: Getting Parts to Market Post Pandemic
    Bruce Ronning, DR1V Group Vice President and General Manager, Americas Aftermarket   Brian Norko, SVP of Commercial Business Operations, NGKs aftermarket business  Malcolm Sissmore, Vice President, Sales, North America Independent Aftermarket, Delphi Product and Service Solutions Paul McCarthy, AASA President. Paul has over 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business. Find Paul’s other episodes HERE.
    Key Talking Points
    • The biggest disruption in the supply chain since World War II- demand coming out of the pandemic, the reason for inflation. Not a singular problem, it’s the entire system being overwhelmed. COVID restrictions with overseas ports. 
    • Shipping issues and delays- ports backed up, just being able to get space on a truck or shipping containers. Shipping container fee for the boat is 20K. Starting to use more airfreight. 
    • Truck issues- access and drivers
    • Raw material shortage- chemicals, oil, microchips, steel etc.  
    • Labor issues- working in plants and warehouses. Stimulus is keeping a lot of people at home. Labor inflation
    • 7,000 workshops in the USA- busy as they want to be as they manage their capacity. 
    • 1 million jobs available in industry plus retirement is a double edge sword. 
    • Nearshoring is growing- less supply risk but labor issue is still prevalent 
    • Quality issues- competitors with the same part available are made in low-cost countries. You need customer satisfaction, the brands that you long trust for quality are still brands to trust. Top shops want the best quality parts. 
    • Manufacturer website- Knowyourparts.com 
    • How long will it last? How long will we see this level of demand for repair shops? This year that will have over 11% growth over last year. Next year over 5% growth. 2023 and 2024 growth slow of course, but is still above the pre-pandemic trend.
    • Electrification- more opportunity than threat for the aftermarket, be ahead of the curve.

    • A special thanks to Bruce Ronning, Brian Norko, Malcolm Sissmore and Paul McCarthy for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com]]>
    Bruce Ronning, DR1V Group Vice President and General Manager, Americas Aftermarket   Brian Norko, SVP of Commercial Business Operations, NGKs aftermarket business  Malcolm Sissmore, Vice President, Sales, North America Independent Aftermarket, Delphi Product and Service Solutions Paul McCarthy, AASA President. Paul has over 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business. Find Paul’s other episodes HERE.
    Key Talking Points
    • The biggest disruption in the supply chain since World War II- demand coming out of the pandemic, the reason for inflation. Not a singular problem, it’s the entire system being overwhelmed. COVID restrictions with overseas ports. 
    • Shipping issues and delays- ports backed up, just being able to get space on a truck or shipping containers. Shipping container fee for the boat is 20K. Starting to use more airfreight. 
    • Truck issues- access and drivers
    • Raw material shortage- chemicals, oil, microchips, steel etc.  
    • Labor issues- working in plants and warehouses. Stimulus is keeping a lot of people at home. Labor inflation
    • 7,000 workshops in the USA- busy as they want to be as they manage their capacity. 
    • 1 million jobs available in industry plus retirement is a double edge sword. 
    • Nearshoring is growing- less supply risk but labor issue is still prevalent 
    • Quality issues- competitors with the same part available are made in low-cost countries. You need customer satisfaction, the brands that you long trust for quality are still brands to trust. Top shops want the best quality parts. 
    • Manufacturer website- Knowyourparts.com 
    • How long will it last? How long will we see this level of demand for repair shops? This year that will have over 11% growth over last year. Next year over 5% growth. 2023 and 2024 growth slow of course, but is still above the pre-pandemic trend.
    • Electrification- more opportunity than threat for the aftermarket, be ahead of the curve.

    • A special thanks to Bruce Ronning, Brian Norko, Malcolm Sissmore and Paul McCarthy for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com]]>    d111b6a0-eafd-46f4-a7cf-c92777808aa3Thu, 19 Aug 2021 00:15:00 -040045:07falsefull237237Supply Chain: Getting Parts to Market Post Pandemic [THA 237] Shipping delays, raw material and labor shortages along with COVID-19 are just a few challenges suppliers are experiencing every single day. As the automotive repair industry has seen a boom in business, getting parts to market is one of the most important priorities and challenges we have. In this episode, my panel gives you an inside look at the supply chain, no sugar coating, just real facts. remarkableresults.biz/a237    Dealer Technicians Build Shop Partnership [RR 667]Dealer Technicians Build Shop PartnershipJason Garrish and Jorge Gilligan, Revolution Motor Works, Finksburg, MD Key Talking Points
    • Partnership agreement between Jorge and Jason- not written yet. Both came from the same dealership and wanted to open their own business.  
    • 6 years in business- currently has 5 bays and 4 techs and 2 advisors. In process of expanding with the lease of a new building for a satellite location across the street. A bigger satellite location will open the business up for domestic repairs and fleet. 
    • Originally had the mindset that they wanted to be the ‘cheap guys’ but then 2 months into opening business ATI coaches started coming in and invited them to a Saturday boot camp.  
    • Apprentice- hired from a dealership and hired master technician as well who trains new employees and the new apprentice- natural mentor. 
    • Technician shortage- address younger generation better. On average 50% of graduates from 2-year college that go into dealerships quit the industry. Word of mouth through their existing technicians has been helpful. They enjoy their working environment and tell other friends in the industry about it- internal referral  
    • Goal posters- 1, 5 and 10-year goals for personal and business. Helps the owners connect with employees and see what their future aspirations are. 
    • In process of implementing EOS
    • Culture- growing with the right people. Realizing there needs to be a defined culture.  
    • Rocket Fuel Book
    • Traction Book

    • Thanks to Jason Garrish and Jorge Gilligan for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.]]>    Jason Garrish and Jorge Gilligan, Revolution Motor Works, Finksburg, MD Key Talking Points
    • Partnership agreement between Jorge and Jason- not written yet. Both came from the same dealership and wanted to open their own business.  
    • 6 years in business- currently has 5 bays and 4 techs and 2 advisors. In process of expanding with the lease of a new building for a satellite location across the street. A bigger satellite location will open the business up for domestic repairs and fleet. 
    • Originally had the mindset that they wanted to be the ‘cheap guys’ but then 2 months into opening business ATI coaches started coming in and invited them to a Saturday boot camp.  
    • Apprentice- hired from a dealership and hired master technician as well who trains new employees and the new apprentice- natural mentor. 
    • Technician shortage- address younger generation better. On average 50% of graduates from 2-year college that go into dealerships quit the industry. Word of mouth through their existing technicians has been helpful. They enjoy their working environment and tell other friends in the industry about it- internal referral  
    • Goal posters- 1, 5 and 10-year goals for personal and business. Helps the owners connect with employees and see what their future aspirations are. 
    • In process of implementing EOS
    • Culture- growing with the right people. Realizing there needs to be a defined culture.  
    • Rocket Fuel Book
    • Traction Book

    • Thanks to Jason Garrish and Jorge Gilligan for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.]]>    6bff3cf2-f196-42e4-9685-07ecd1d3a70cTue, 17 Aug 2021 00:15:00 -040030:22falsefull667667Dealer Technicians Build Shop Partnership [RR 667] Six years ago, two technicians at a dealership decided to start their own business. Jorge and Jason dove headfirst into business together with some major learning curves during the journey. Like so many green owners, (by green I mean new and inexperienced in running a business) they thought they had all the answers and didn’t need outside help. Sound familiar? Find out how that changed and why it was a major turning point for them. remarkableresults.biz/e667    Brittany Schindler and Bruce Howes [AW 066]Brittany Schindler and Bruce Howes [AW 066]
  • Guest host, Brittany Schindler, Rod’s Japanese Auto Care, Bellingham, WA. Brittany's previous episodes HERE
  • Virtual shop tour with Bruce Howes, Atlantic MotorCar Center, Wiscasset, ME. Bruce's previous episodes HERE
  • Trivia Challenge: What was the first car fitted with an alternator rather than a direct current dynamo?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>
  • Guest host, Brittany Schindler, Rod’s Japanese Auto Care, Bellingham, WA. Brittany's previous episodes HERE
  • Virtual shop tour with Bruce Howes, Atlantic MotorCar Center, Wiscasset, ME. Bruce's previous episodes HERE
  • Trivia Challenge: What was the first car fitted with an alternator rather than a direct current dynamo?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>    47aace61-3082-435d-832c-84e3ffa6c088Sat, 14 Aug 2021 00:01:00 -040031:18falsefull6666Brittany Schindler and Bruce Howes [AW 066] Guest host, Brittany Schindler, Rod’s Japanese Auto Care, Bellingham, WA and the virtual shop tour with Bruce Howes, Atlantic MotorCar Center, Wiscasset, ME. Trivia Challenge: What was the first car fitted with an alternator rather than a direct current dynamo?    EOS Part 7 – Traction with Barry Barrett [RR 666]EOS Part 7 - Traction with Barry BarrettBarry Barrett, a Certified EOS Implementer As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless. Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE. Barry Barrett Contact info HERE  Key Talking Points
    • Traction- bringing it all together
    • Measurables are most important- if missing measurables then you have “issues”
    • Level 10  Meeting pulse- how effective are your meetings? Start on time, end on time, same place, same agenda every week. Agenda every segment is 5 minutes each- good news personal, good news professional, review numbers being on track or off track, review rocks being on track or off track (big things trying to accomplish this quarter), people headlines (customer and employees good and bad). Reread the “to do” and deem done or not done. Complete update in 25 minutes. 60 minutes identifying, discussing, and solving issues and creating next week’s “to do’s” and verify everyone acknowledges it. Cascading messages -who needs to know, when do they need to know, and what do they need to know. Rate the meeting 1-10. 
    • Rocks- rocks in first, pebbles, sand, then water: full glass jar, are you getting the right things done every day?
    • Quadrant productivity- urgent and important, urgent not important, not urgent important, not important not urgent. Most people spend their time in “urgent important” because they don’t focus on “not urgent important.”
    • EOS only works on people willing to make it work when it becomes difficult and are abundance-minded. Trust people to lead. Ego is insecurity showing up as bravado. 
    • Free 90 minute session with implementer in your area- if you don’t get your value you don’t pay. No contracts.   
    • Traction book
    • Get a Grip book
    • What the Heck is EOS book- for employees
    • How to be a Great Boss book- playbook to lead, manage and hold people accountable 
    • Link mentioned for AAPEX Award Nominations HERE.

    • Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    Barry Barrett, a Certified EOS Implementer As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless. Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE. Barry Barrett Contact info HERE  Key Talking Points
    • Traction- bringing it all together
    • Measurables are most important- if missing measurables then you have “issues”
    • Level 10  Meeting pulse- how effective are your meetings? Start on time, end on time, same place, same agenda every week. Agenda every segment is 5 minutes each- good news personal, good news professional, review numbers being on track or off track, review rocks being on track or off track (big things trying to accomplish this quarter), people headlines (customer and employees good and bad). Reread the “to do” and deem done or not done. Complete update in 25 minutes. 60 minutes identifying, discussing, and solving issues and creating next week’s “to do’s” and verify everyone acknowledges it. Cascading messages -who needs to know, when do they need to know, and what do they need to know. Rate the meeting 1-10. 
    • Rocks- rocks in first, pebbles, sand, then water: full glass jar, are you getting the right things done every day?
    • Quadrant productivity- urgent and important, urgent not important, not urgent important, not important not urgent. Most people spend their time in “urgent important” because they don’t focus on “not urgent important.”
    • EOS only works on people willing to make it work when it becomes difficult and are abundance-minded. Trust people to lead. Ego is insecurity showing up as bravado. 
    • Free 90 minute session with implementer in your area- if you don’t get your value you don’t pay. No contracts.   
    • Traction book
    • Get a Grip book
    • What the Heck is EOS book- for employees
    • How to be a Great Boss book- playbook to lead, manage and hold people accountable 
    • Link mentioned for AAPEX Award Nominations HERE.

    • Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    baf5a57f-a4b2-4860-9fbf-35e34428929aFri, 13 Aug 2021 00:15:00 -040037:52falsefull666666EOS Part 7 – Traction with Barry Barrett [RR 666] Welcome to the final episode in our 7 part EOS (Entrepreneurial Operating System) series with Barry Barrett, a certified EOS implementer. It’s time to put everything together that we have learned in the previous episodes on EOS. No business is too big or too small to put this system in action. Everyone has a lot to get done every day, especially business owners, but are you getting the right things done every day? How should your weekly meetings be structured? Take the questions out of the equation in your business by following Barry’s simple and direct processes. EOS can grow your profitability by 20-25%, what are you waiting for? remarkableresults.biz/e666    Second in Command – A COO/GM Perspective [THA 236]Second in Command - A COO/GM Perspective [THA 236]
    https://www.youtube.com/watch?v=Y-zjdzSA3Wo&t=165s Chris Chagnon, GM and COO, Cardinal Plaza Shell, Springfield, VA Jack Curran, G & C Tire and Auto Service, since 1996 two locations, Chantilly and Manassas, VA David Huntley, GM/VP Greg’s Japanese Auto, 8 Locations in Greater Seattle, WA
    Key Talking Points
    • COO/General manager is a day-to-day role, the CEO is focused on the future. Implementing CEO vision.
    • No shop is too small for a COO role
    • CEO letting go- stepping back from the day-to-day customer-facing tasks, accepting and trust between each other with clearly defined roles and responsibilities. The CEO needs to want the business to grow and have COO role. 
    • COO training- promote from within business who has the insights and initiative, training classes for COO, mentor, networking groups, coaching groups
    • COO challenges- manage the CEO and them keep on track and direct reports below you
    • COO strengths needed- Challenge COO and have different approaches without fear of being yelled at or retribution. The memory of ‘gold fish’ at times-let any negativity behind. Can’t be afraid to try new things. Stagnation kills businesses. Attention to detail- pay attention to the smallest things in business without being a micromanager. Adapt and make changes constantly. Continue to move employees forward with personal growth. Self-aware and constructive. Know the financials.
    • Make The Noise Go Away: The Power Of An Effective Second-In-Command  

    • A special thanks to Chris Chagnon, Jack Curran and David Huntley for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com]]>
    https://www.youtube.com/watch?v=Y-zjdzSA3Wo&t=165s Chris Chagnon, GM and COO, Cardinal Plaza Shell, Springfield, VA Jack Curran, G & C Tire and Auto Service, since 1996 two locations, Chantilly and Manassas, VA David Huntley, GM/VP Greg’s Japanese Auto, 8 Locations in Greater Seattle, WA
    Key Talking Points
    • COO/General manager is a day-to-day role, the CEO is focused on the future. Implementing CEO vision.
    • No shop is too small for a COO role
    • CEO letting go- stepping back from the day-to-day customer-facing tasks, accepting and trust between each other with clearly defined roles and responsibilities. The CEO needs to want the business to grow and have COO role. 
    • COO training- promote from within business who has the insights and initiative, training classes for COO, mentor, networking groups, coaching groups
    • COO challenges- manage the CEO and them keep on track and direct reports below you
    • COO strengths needed- Challenge COO and have different approaches without fear of being yelled at or retribution. The memory of ‘gold fish’ at times-let any negativity behind. Can’t be afraid to try new things. Stagnation kills businesses. Attention to detail- pay attention to the smallest things in business without being a micromanager. Adapt and make changes constantly. Continue to move employees forward with personal growth. Self-aware and constructive. Know the financials.
    • Make The Noise Go Away: The Power Of An Effective Second-In-Command  

    • A special thanks to Chris Chagnon, Jack Curran and David Huntley for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com]]>    409d39a9-1449-472d-871b-c9bd192c7002Thu, 12 Aug 2021 00:15:00 -040039:37falsefull236236Second in Command – A COO Perspective [THA 236] As an owner, the day-to-day routine seems like second nature to you. You’re the face of the business and enjoy interacting with customers and your team. How much time are you able to spend focusing on the future. Having a second in command to manage the day-to-day tasks and employees is vital to a growing business. This episode will appeal to any owner out there and also future COO’s that have the desire to step up into that role. Find out what it takes for both sides to make it work seamlessly. remarkableresults.biz/a236    Social Media Marketing to Technicians – Kim and Brian Walker [RR 665]Social Media Marketing to Technicians - Kim and Brian WalkerKim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they launched Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that. Kim is a member of Women in Auto Care, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes HERE. Shop Marketing Pros Website HERE. Brian Walker was a Mercedes Benz Master dealer technician and was ASE Master Certified. He owned Peak Automotive in Apex, NC and was recognized by Motor Age Magazine as a Top Ten Shops twice. Brian was also the ASA North Carolina Mechanical Division Director. Brian is co-owner of Shop Marketing Pros. He does “Done for you” marketing services for auto repair shops. Brian believes that most people overcomplicate their marketing in an effort to make it easier. Look for Brian's other episodes HERE. Key Talking Points
    • Technician shortage- does your marketing attract technicians? Technicians that are in the industry are already working. 
    • Marketing is attracting people- how does your shop look? What is your business culture?- show pictures/videos of training, milestones, employee gatherings etc. Did your shop get new equipment? Share a picture! Technicians want updated and efficient tools. Do you have air conditioning? How much work do you have? Do you promote events like marriage, children, anniversaries? Do you promote events like marriage, children, anniversaries?
    • Social media/website/emails- technicians aren’t following every single shop but when their friends “like, comment, and interact” with posts it will show up on their social media feed. Consider adding “A Great Place to Work” to your posts. Plant seeds even for younger children that are middle schoolers/high schoolers. Virtual field trips/host classes at the shop, “touch a tool class.” 
    • Working with trade schools/local schools- the best technicians are often the ones that were fidgeting in grade school and couldn’t ‘sit still.’ Educate school counselors about the auto repair industry. 

    • Thanks to Kim and Brian Walker for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.]]>    Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they launched Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that. Kim is a member of Women in Auto Care, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes HERE. Shop Marketing Pros Website HERE. Brian Walker was a Mercedes Benz Master dealer technician and was ASE Master Certified. He owned Peak Automotive in Apex, NC and was recognized by Motor Age Magazine as a Top Ten Shops twice. Brian was also the ASA North Carolina Mechanical Division Director. Brian is co-owner of Shop Marketing Pros. He does “Done for you” marketing services for auto repair shops. Brian believes that most people overcomplicate their marketing in an effort to make it easier. Look for Brian's other episodes HERE. Key Talking Points
    • Technician shortage- does your marketing attract technicians? Technicians that are in the industry are already working. 
    • Marketing is attracting people- how does your shop look? What is your business culture?- show pictures/videos of training, milestones, employee gatherings etc. Did your shop get new equipment? Share a picture! Technicians want updated and efficient tools. Do you have air conditioning? How much work do you have? Do you promote events like marriage, children, anniversaries? Do you promote events like marriage, children, anniversaries?
    • Social media/website/emails- technicians aren’t following every single shop but when their friends “like, comment, and interact” with posts it will show up on their social media feed. Consider adding “A Great Place to Work” to your posts. Plant seeds even for younger children that are middle schoolers/high schoolers. Virtual field trips/host classes at the shop, “touch a tool class.” 
    • Working with trade schools/local schools- the best technicians are often the ones that were fidgeting in grade school and couldn’t ‘sit still.’ Educate school counselors about the auto repair industry. 

    • Thanks to Kim and Brian Walker for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.]]>    f3aadb7f-e3ab-4465-9ce4-60845d74c1c6Tue, 10 Aug 2021 00:15:00 -040034:28falsefull665665Social Media Marketing to Technicians [RR 665] We all know there is a technician shortage of qualified technicians and we agree that the best are already employed. If your marketing strategies are only meant to attract more customers, you might be missing a key opportunity. Marketing for technicians to join your team is just as important. Kim and Brian Walker from Shop Marketing Pros offer free advice for making your shop stand out and possibly attract a new technician to your business. remarkableresults.biz/e665    Aaron Woods and Shop Tour with Emily Chung [AW 065]Aaron Woods and Shop Tour with Emily Chung AW065
  • Guest host, Aaron Woods, Extra Mile Auto Care, Stillwater, OK. Aaron's previous episodes HERE
  • Virtual shop tour with Emily Chung at AutoNiche in Markham, ON. Emily's previous episodes HERE
  • Trivia Challenge: The Peanuts Characters Were First Animated in 1960 for What Automotive Brand?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>
  • Guest host, Aaron Woods, Extra Mile Auto Care, Stillwater, OK. Aaron's previous episodes HERE
  • Virtual shop tour with Emily Chung at AutoNiche in Markham, ON. Emily's previous episodes HERE
  • Trivia Challenge: The Peanuts Characters Were First Animated in 1960 for What Automotive Brand?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>    daec1160-564b-401d-8819-139626a04ef3Sat, 07 Aug 2021 00:15:00 -040030:39falsefull6565Aaron Woods and Shop Tour with Emily Chung[AW 065] Guest host, Aaron Woods, Extra Mile Auto Care, Stillwater, OK and the virtual shop tour with Emily Chung at AutoNiche in Markham, ON. Trivia Challenge: The Peanuts Characters Were First Animated in 1960 for What Automotive Brand?    Leadership Series Part 4 with Mike Davidson – Growth Environment (Continued) [RR 664]Leadership Series Part 4 with Mike Davidson - Growth Environment (Continued)Mike Davidson is passionate about growing as a leader and helping others achieve a better life through leadership.  He believes that your growth is the only guarantee for a better tomorrow. Mike began his automotive career in 1984 as a car detailer at a GMC dealership. He started working in independent shops in 1992 and opened Parkway Automotive in 1998. He joined RLO Connor's Bottom-Line Impact Group in 1999 and graduated from the Automotive Management Institute in 2000. Mike was voted Arkansas' NAPA/ASE Technician of the Year from 2001 to 2008,  joined Elite Pro Service Peer Group in 2008, and continues to be an active member. He has been a business coach for Elite Worldwide, a published author, and a presenter at multiple conferences across the United States. He created a live interview seminar called Hiring for Keeps in 2013 and developed an automotive apprentice program approved by the United States Department of Labor in 2016.  As a John Maxwell, certified speaker, trainer, and coach, Mike has developed a training program to assist shop owners to develop leaders within their organization. He is married with four grown children, resides in Alexander, Arkansas, and is a member of The Bible Church of Little Rock, where he has served as an elder, a deacon, and a Children's Ministry Director. You can reach Mike at miked@parkwayautomotive.net    Listen to Mike’s other episodes HERE. Key Talking Points
    • Lesson 6 Assigning responsibility- step back and watch. Difference between delegation and developing people. Delegation- giving people things you don’t want to do. Developing - giving people things you do want to do, but allowing someone else to do it. Have policies in an accessible place (digital)- find out answers on their own. Well-written policies bring value to the business for selling in the future.
    • Lesson 7 Identifying the people in your organization that are willing to invest in themselves- giving people opportunity, you can change without growing but you can’t grow without change. Change pertains to the future that will be impacted by what you do today. Renewing the mind of employees’ responsibility to grow as leaders. Doesn’t happen in a day, but it happens daily. Training questions to ask: what did you learn? How did you apply it? Why didn’t you (if the answer is no). Who takes initiative?
    • Lesson 8 Developing meetings without you- separating shop into small teams I.e. 1 service advisor and 2 technicians. Allow them to work to solve their own problems, set up their own meetings monthly with two subjects to go over. What are areas of growth for each?. Gives service advisors responsibilities and authority. The owner meets with service advisors once a quarter
    • Lesson 9 Letting go- the hardest part for an owner, there is an emotional attachment to the business. You can still have ideas, but let your second in command implement them. Self-discipline to let things go. Don’t tell employees what to think, ask questions to help them to think.
    • Lesson 10 What does your day look like now? Develop your life and calendar. Sit at a certain time of the week and plan that calendar. Send a copy to all staff. Interruptions became less and less.
    • Chick fil-A Video
    • Link mentioned for AAPEX Award Nominations HERE.

    • Thanks to Mike Davidson for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    Mike Davidson is passionate about growing as a leader and helping others achieve a better life through leadership.  He believes that your growth is the only guarantee for a better tomorrow. Mike began his automotive career in 1984 as a car detailer at a GMC dealership. He started working in independent shops in 1992 and opened Parkway Automotive in 1998. He joined RLO Connor's Bottom-Line Impact Group in 1999 and graduated from the Automotive Management Institute in 2000. Mike was voted Arkansas' NAPA/ASE Technician of the Year from 2001 to 2008,  joined Elite Pro Service Peer Group in 2008, and continues to be an active member. He has been a business coach for Elite Worldwide, a published author, and a presenter at multiple conferences across the United States. He created a live interview seminar called Hiring for Keeps in 2013 and developed an automotive apprentice program approved by the United States Department of Labor in 2016.  As a John Maxwell, certified speaker, trainer, and coach, Mike has developed a training program to assist shop owners to develop leaders within their organization. He is married with four grown children, resides in Alexander, Arkansas, and is a member of The Bible Church of Little Rock, where he has served as an elder, a deacon, and a Children's Ministry Director. You can reach Mike at miked@parkwayautomotive.net    Listen to Mike’s other episodes HERE. Key Talking Points
    • Lesson 6 Assigning responsibility- step back and watch. Difference between delegation and developing people. Delegation- giving people things you don’t want to do. Developing - giving people things you do want to do, but allowing someone else to do it. Have policies in an accessible place (digital)- find out answers on their own. Well-written policies bring value to the business for selling in the future.
    • Lesson 7 Identifying the people in your organization that are willing to invest in themselves- giving people opportunity, you can change without growing but you can’t grow without change. Change pertains to the future that will be impacted by what you do today. Renewing the mind of employees’ responsibility to grow as leaders. Doesn’t happen in a day, but it happens daily. Training questions to ask: what did you learn? How did you apply it? Why didn’t you (if the answer is no). Who takes initiative?
    • Lesson 8 Developing meetings without you- separating shop into small teams I.e. 1 service advisor and 2 technicians. Allow them to work to solve their own problems, set up their own meetings monthly with two subjects to go over. What are areas of growth for each?. Gives service advisors responsibilities and authority. The owner meets with service advisors once a quarter
    • Lesson 9 Letting go- the hardest part for an owner, there is an emotional attachment to the business. You can still have ideas, but let your second in command implement them. Self-discipline to let things go. Don’t tell employees what to think, ask questions to help them to think.
    • Lesson 10 What does your day look like now? Develop your life and calendar. Sit at a certain time of the week and plan that calendar. Send a copy to all staff. Interruptions became less and less.
    • Chick fil-A Video
    • Link mentioned for AAPEX Award Nominations HERE.

    • Thanks to Mike Davidson for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    5577be9f-665e-4bb9-9f2c-ab8d316fc6e9Fri, 06 Aug 2021 00:15:00 -040043:34falsefull664664Leadership Series Part 4 with Mike Davidson - Growth Environment (Continued) [RR 664] This 5 part series breaks down what it means to be a true leader and how to implement a growth environment and culture within your business. It’s no secret visible growth opportunities attract high performers to your business. In this episode, Mike simplifies 5 key components: assigning responsibility, identifying the people in your organization that are willing to invest in themselves, how to develop meetings without you, letting go, and what does your day look like now. Learn some important lessons that are easy to implement. remarkableresults.biz/e664    Creating a Training Culture [THA 235]Creating a Training Culture
    Dave Schedin has 40+ years of experience in the automotive field. He has extensive General Motors University Automotive & Business Management training and is a graduate of the Arizona Automotive Institute. Dave began his career as a young lad in an independent shop in ’79 and began working as an Apprentice Tech advancing to a Master Level Driveability Tech. In ’86 he moved into the dealership arena as a Lead Driveability Tech and obtained both the Chevrolet and ASE Master Technician status and became a Shop Foreman overseeing 24 Techs, Assistant Service Manager, Service Manager to Fixed Operations Manager. In ’97 Dave started and managed “Dave’s Auto Repair” in the Pacific Northwest where he took that business to a near million-dollar sales level in under FOUR years by implementing and continuing to developing the “CompuTrek Automotive Management Systems.” Since 2006 Dave has been coaching and training to help shop owners achieve on average $200,000 in NEW GP dollars in 12 months Dave and his partner/wife Bonnie Schedin also carry extensive Leadership and Personal Self-Development coaching and training at an advanced level. Through both personalized and highly effective ‘team’ training & seminars, they offer well-rounded coaching for the automotive professional through experiential seminars. Listen to Dave's previous episodes HERE computreksystems.com Brian Bates, the owner of Eagle Automotive Service, 5 locations, bought the neighborhood shop in Columbine Hills back in 2004 as a way to serve the community by offering quality repairs and services while living out his dream of running his own business. Brian has served as a President of the local NAPA Autocare Business Development group, served on the national AutoCare council with the president and directors of NAPA Auto Parts, and is proud of his team's achievements in becoming an AAA auto repair certified and holding a BBB A+ rating since the inception of the grading system in 2007. Listen to Brian's previous episodes HERE Brian Holthe- Brian’s automotive trade experience started in Sept 1980 when he moved from California to Arizona to attend trade school. Brian started his first shop while attending trade school, two years after graduation he landed a dealership technician position working for a Volvo dealership, where he learned how a successful shop should run. He obtained his Master ASE and Volvo Technician certifications while employed there. After working in other shops as a technician, running a couple in management he ended up in Tacoma WA. In 1989. Here he worked for a shop that did lots of service and repair for everything from dealership lots to fleet and one RV Dealership across from the shop. For this dealership, he worked on RV chassis for coaches to be sold. The shop sold and Brian began a new chapter. In 1993 Brian opened a shop in Lakewood WA, a suburb of Tacoma. He carried the RV chassis repair business, used car repair business and building on those relationships Genesis Automotive Repair began. It was Brian’s new beginning. Brian was In 1994 Brian changed the business name to include RV Repair and incorporated. Since then, Genesis Automotive and RV Repair has also taken on service and repairs of food service vehicles, mobile pet grooming vehicles servicing chassis, internal equipment and power generation, becoming an Onan authorized sales, service and repair facility. Genesis Automotive and RV Repair has grown to be respected in the service and repair of automotive and RVs. 
    Key Talking Points
    • Training is the #1 customer benefit and profitability in a business. Has to be relevant to the employee and applied. Culture needs to be receiving of something new. Let training experience be positive. One person in training has short ‘shelf life.’ Ask employees where they want to improve- employee reviews. There are a lot of ways for people to learn besides sitting in a classroom setting. 
    • Training incentive- remember, it’s a journey, not overnight perfection. Have set hours of training per year. Bonus based on certificates. Consistency bonus- training all year not all at end of the year. Time off for training. Recognition and celebrating achievements come in all different forms.
    • Hiring people that want to grow- in community, in business, as individuals. Ask potential hirees if training is important to them. What’s the last book they read? When is the last time you invested in yourself? 
    • Pushback for training- they won’t be fully committed to all aspects of the job
    • Retirement mode for older technicians- they must keep up with technology 
    • Leading by commitment, not by command- include in the job description when hired, address what is holding their commitment level down? Leaders build more leaders. 
    • Gift of teaching- having a mentor for in-house training/onboarding for new employees. 
    • Survival, success, significance phases for individuals and business
    • The Ideal Team Player by Patrick Lencioni

    • A special thanks to Dave Schedin, Brian Bates and Brian Holthe for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com]]>
    Dave Schedin has 40+ years of experience in the automotive field. He has extensive General Motors University Automotive & Business Management training and is a graduate of the Arizona Automotive Institute. Dave began his career as a young lad in an independent shop in ’79 and began working as an Apprentice Tech advancing to a Master Level Driveability Tech. In ’86 he moved into the dealership arena as a Lead Driveability Tech and obtained both the Chevrolet and ASE Master Technician status and became a Shop Foreman overseeing 24 Techs, Assistant Service Manager, Service Manager to Fixed Operations Manager. In ’97 Dave started and managed “Dave’s Auto Repair” in the Pacific Northwest where he took that business to a near million-dollar sales level in under FOUR years by implementing and continuing to developing the “CompuTrek Automotive Management Systems.” Since 2006 Dave has been coaching and training to help shop owners achieve on average $200,000 in NEW GP dollars in 12 months Dave and his partner/wife Bonnie Schedin also carry extensive Leadership and Personal Self-Development coaching and training at an advanced level. Through both personalized and highly effective ‘team’ training & seminars, they offer well-rounded coaching for the automotive professional through experiential seminars. Listen to Dave's previous episodes HERE computreksystems.com Brian Bates, the owner of Eagle Automotive Service, 5 locations, bought the neighborhood shop in Columbine Hills back in 2004 as a way to serve the community by offering quality repairs and services while living out his dream of running his own business. Brian has served as a President of the local NAPA Autocare Business Development group, served on the national AutoCare council with the president and directors of NAPA Auto Parts, and is proud of his team's achievements in becoming an AAA auto repair certified and holding a BBB A+ rating since the inception of the grading system in 2007. Listen to Brian's previous episodes HERE Brian Holthe- Brian’s automotive trade experience started in Sept 1980 when he moved from California to Arizona to attend trade school. Brian started his first shop while attending trade school, two years after graduation he landed a dealership technician position working for a Volvo dealership, where he learned how a successful shop should run. He obtained his Master ASE and Volvo Technician certifications while employed there. After working in other shops as a technician, running a couple in management he ended up in Tacoma WA. In 1989. Here he worked for a shop that did lots of service and repair for everything from dealership lots to fleet and one RV Dealership across from the shop. For this dealership, he worked on RV chassis for coaches to be sold. The shop sold and Brian began a new chapter. In 1993 Brian opened a shop in Lakewood WA, a suburb of Tacoma. He carried the RV chassis repair business, used car repair business and building on those relationships Genesis Automotive Repair began. It was Brian’s new beginning. Brian was In 1994 Brian changed the business name to include RV Repair and incorporated. Since then, Genesis Automotive and RV Repair has also taken on service and repairs of food service vehicles, mobile pet grooming vehicles servicing chassis, internal equipment and power generation, becoming an Onan authorized sales, service and repair facility. Genesis Automotive and RV Repair has grown to be respected in the service and repair of automotive and RVs. 
    Key Talking Points
    • Training is the #1 customer benefit and profitability in a business. Has to be relevant to the employee and applied. Culture needs to be receiving of something new. Let training experience be positive. One person in training has short ‘shelf life.’ Ask employees where they want to improve- employee reviews. There are a lot of ways for people to learn besides sitting in a classroom setting. 
    • Training incentive- remember, it’s a journey, not overnight perfection. Have set hours of training per year. Bonus based on certificates. Consistency bonus- training all year not all at end of the year. Time off for training. Recognition and celebrating achievements come in all different forms.
    • Hiring people that want to grow- in community, in business, as individuals. Ask potential hirees if training is important to them. What’s the last book they read? When is the last time you invested in yourself? 
    • Pushback for training- they won’t be fully committed to all aspects of the job
    • Retirement mode for older technicians- they must keep up with technology 
    • Leading by commitment, not by command- include in the job description when hired, address what is holding their commitment level down? Leaders build more leaders. 
    • Gift of teaching- having a mentor for in-house training/onboarding for new employees. 
    • Survival, success, significance phases for individuals and business
    • The Ideal Team Player by Patrick Lencioni

    • A special thanks to Dave Schedin, Brian Bates and Brian Holthe for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com]]>    83335fa9-4997-49b1-8508-03d8b76dd89eThu, 05 Aug 2021 00:15:00 -040046:58falsefull235235Creating a Training Culture [THA 235] Training in this industry is always a hot topic to discuss. Unfortunately, there are too many shops that don’t realize training employees and business owners must be non-negotiable in order to have a profitable and sustainable business. If you’re listening to this podcast, you’re already taking action to level up. Take a moment to share this episode with just one person, it may change their life personally and professionally. The panel discusses why training is important, how to incentivize training, and what to look for when hiring people. remarkableresults.biz/a235    Unstoppable with Amy and Kelly Michel [RR 663]Unstoppable with Amy and Kelly Michel [RR 663]Amy and Kelly Michel- In 1965, at the age of 3, little did Kelly know Kelly's Auto Repair was going to be founded one day. At 3 years old he could screw nuts and bolts together and was always intrigued with taking things apart, figuring out how they work and putting them back together. After working for his father in his auto repair business for 15 years and then moving to Dunnellon he realized he wanted to follow in his footsteps. To repair cars as well as him and to deal with people as respectfully as he had taught him. And so, 30 years later, in 1995 Kelly's Auto Repair & Service was born. Listen to Kelly's previous episodes HERE Key Talking Points
    • 26 years in business and Kelly’s been in the industry for over 40 years- build shop ground up, started with 2 people, has now expanded to 8 bays and 4 technicians. Kelly is still working in the bays. 
    • Amy manages the business side, Kelly manages the shop, and employees
    • Take separate cars to work- both work 5 days a week, working on second in command (their son who is 33 years old), nephew is second service advisor, niece PT customer service representative 
    • Succession planning for son- succession classes for both Kelly and his son, continue to have open conversations together, setting up finances for their son to succeed  
    • Marketing- what can you do differently? National fun holidays, trivia, giveaways etc. Look for all opportunities. Market differently to different target audiences.  
    • Staying ahead of curve- adopted DVI’s and text to pay early, always looking to keep business efficient, stays up to date with technology, looking for a new point of sale software 
    • Drop key customers- hard work, ATI mentorship 

    • Thanks to Amy and Kelly Michel for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover. Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.]]>    Amy and Kelly Michel- In 1965, at the age of 3, little did Kelly know Kelly's Auto Repair was going to be founded one day. At 3 years old he could screw nuts and bolts together and was always intrigued with taking things apart, figuring out how they work and putting them back together. After working for his father in his auto repair business for 15 years and then moving to Dunnellon he realized he wanted to follow in his footsteps. To repair cars as well as him and to deal with people as respectfully as he had taught him. And so, 30 years later, in 1995 Kelly's Auto Repair & Service was born. Listen to Kelly's previous episodes HERE Key Talking Points
    • 26 years in business and Kelly’s been in the industry for over 40 years- build shop ground up, started with 2 people, has now expanded to 8 bays and 4 technicians. Kelly is still working in the bays. 
    • Amy manages the business side, Kelly manages the shop, and employees
    • Take separate cars to work- both work 5 days a week, working on second in command (their son who is 33 years old), nephew is second service advisor, niece PT customer service representative 
    • Succession planning for son- succession classes for both Kelly and his son, continue to have open conversations together, setting up finances for their son to succeed  
    • Marketing- what can you do differently? National fun holidays, trivia, giveaways etc. Look for all opportunities. Market differently to different target audiences.  
    • Staying ahead of curve- adopted DVI’s and text to pay early, always looking to keep business efficient, stays up to date with technology, looking for a new point of sale software 
    • Drop key customers- hard work, ATI mentorship 

    • Thanks to Amy and Kelly Michel for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover. Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.]]>    36c7fab0-f48a-4ed8-a761-fb25fe060760Tue, 03 Aug 2021 00:15:00 -040031:31falsefull663663Unstoppable with Amy and Kelly Michel [RR 663] How did two musicians turn into two automotive repair owners? What is their secret to both managing the business and staying ahead of the curve in this industry? What family members did they hire and who is lined up to eventually take over the business? All these questions and more are answered in this episode. Amy and Kelly Michel’s husband and wife chemistry is hard to miss, we had fun and I guarantee you will ‘learn just one new thing.’ And isn’t that what it’s all about. remarkableresults.biz/e663    Are You Going To ASTE? An Update [CC 095]Are You Going To ASTE? An UpdateTricia Sauls, Executive Director, IGONC Listen to Tricia's previous episodes HERE Key Talking Points:
    • Produced by associations- put on and driven by local members. 25% owners, 75% team. 38+ classes. Training doesn’t cost, it pays. 
    • Affordable show to attend- team package available  
    • Networking- you’re not alone in the dark, meet a support system and get to the next level
    • Brandon Steckler- pressure waveform acquisition and analysis from inside out 
    • George Zeeks- 3 managers you need in business as it grows, a class for owners and employees
    • Tony Mercury- 4 pillars of internet marketing - website, SEO, paid search, social media
    • https://asteshow.com/

    • Thanks to Tricia Sauls, Brandon Steckler, George Zeeks and Tony Mercury for their contribution to the aftermarket
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.]]>    Tricia Sauls, Executive Director, IGONC Listen to Tricia's previous episodes HERE Key Talking Points:
    • Produced by associations- put on and driven by local members. 25% owners, 75% team. 38+ classes. Training doesn’t cost, it pays. 
    • Affordable show to attend- team package available  
    • Networking- you’re not alone in the dark, meet a support system and get to the next level
    • Brandon Steckler- pressure waveform acquisition and analysis from inside out 
    • George Zeeks- 3 managers you need in business as it grows, a class for owners and employees
    • Tony Mercury- 4 pillars of internet marketing - website, SEO, paid search, social media
    • https://asteshow.com/

    • Thanks to Tricia Sauls, Brandon Steckler, George Zeeks and Tony Mercury for their contribution to the aftermarket
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.]]>    218218c6-0906-485d-8a34-256cbbca5080Mon, 02 Aug 2021 00:15:00 -040023:40falsefull9595Are You Going To ASTE? [CC 095] Are you going to ASTE September 24th-25th 2021? If the answer is no, then let this episode be your reason why you need to attend. ASTE is a training and expo destination and the largest venue of its type in the Southeast. This may be the year you take the entire shop. We’ve been pent for a while, needless to say, so it may be just the perfect time to attend technical and business training and network with your peers. remarkableresults.biz/cc095    Kevin Eckler and Shop Tour with Angelo Giglio [AW 064]Kevin Eckler and Shop Tour with Angelo Giglio
  • Guest host, Kevin Eckler from Foreign Car Specialists, Poughkeepsie, NY. Kevin's previous episodes HERE
  • Virtual shop tour with Angelo Giglio from Warren Auto and Tire in Roseville, MI. Angelo's previous episodes HERE
  • Trivia Challenge: Name of Lincoln's Concept Car that was Modified Into TV's 'Batmobile'?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>
  • Guest host, Kevin Eckler from Foreign Car Specialists, Poughkeepsie, NY. Kevin's previous episodes HERE
  • Virtual shop tour with Angelo Giglio from Warren Auto and Tire in Roseville, MI. Angelo's previous episodes HERE
  • Trivia Challenge: Name of Lincoln's Concept Car that was Modified Into TV's 'Batmobile'?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>    9524dd7b-fc57-454f-8341-2a2cbb511ab2Sat, 31 Jul 2021 00:15:00 -040029:25falsefull6464Kevin Eckler and Shop Tour with Angelo Giglio [AW 064] Guest host, Kevin Eckler from Foreign Car Specialists, Poughkeepsie, NY about work environment and the impact on culture and the virtual shop tour with Angelo Giglio from Warren Auto and Tire in Roseville, MI. The Trivia Challenge: Name of Lincoln's Concept Car that was Modified Into TV's 'Batmobile'?    Dynamic Automotive: 6 Years Later [RR 662]Dynamic Automotive: 6 Years LaterJosé Bueso is one of the founding partners of Dynamic Automotive. He has been the CEO at Dynamic for 25 years and has a total of 50 years in the industry. He has been a certified ASE Master Automotive Technician since 1982 and is an ASE L1 Advanced Level Specialist, as well as a VEIP Master Certified Emission Technician. José enjoys volunteering at different local committees including Frederick County Public Schools, Career & Technology Center, Trades Foundations, Toastmasters and the Auto Care Association. Listen to José's previous episodes HERE Lee Forman is one of the founding partners of Dynamic Automotive, spending the last 26 years as our Vice President and a total of 46 years in the industry. He is a certified ASE Master Automotive Technician, ASE L1 Advanced Level Specialist Automotive Engine Performance, VEIP Master Certified Emission Technician, and a Maryland State Inspector. Lee’s family is his whole life. He has a beautiful wife, Molly, three children, ten grandchildren, and last but certainly not least is Lee’s faithful pooch, Misty. Lee also enjoys boating and woodworking in his shop when he has spare time. Listen to Lee's previous episodes HERE Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE. Dynamic Automotive is an MSO (Multi Shop Operation). They have stores in Frederick, Libertytown, Urbana and New Market. Webiste: https://dynamicautomotive.net/ Key Talking Points
    • The business started in a garage 
    • 2015- 3 locations, now 5 total in 6 years
    • “Clone ourselves” as owners- becoming mentors and teaching and facilitating growth in business. Leadership team being involved in opening stores and growing it instead of it solely being owners responsibility.  
    • Expansions- fulfilling team’s goals and dreams, running over capacity, demand was there with a growing population 
    • Being involved in mentor coaching groups for multi-shop owners- you don’t know what you don’t know, receive information, and be more efficient. Missed opportunities are very expensive. 
    • Banking relationships- important to choose the right type of bank for business, discuss the future and where you’re heading,  if they have the buy-in for your dreams then they become your cheerleader
    • Next on way- working with the leadership team and continue to create high-level processes, looking for next opportunity within 6 months to 1 year. 
    • AAPEX 2021- taking 8 employees. Essential education, it is eye-opening to see the industry isn’t just in a small area, networking  
    • Finding talent for business- often times talent finds you when they see an opportunity 

     
    • Link mentioned for AAPEX Award Nominations HERE.
    • Link to previous episodes with Jose, Dwayne and Lee: 2, 3 and 4

    • Thanks to Jose Bueso, Dwayne Myers and Lee Forman for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    José Bueso is one of the founding partners of Dynamic Automotive. He has been the CEO at Dynamic for 25 years and has a total of 50 years in the industry. He has been a certified ASE Master Automotive Technician since 1982 and is an ASE L1 Advanced Level Specialist, as well as a VEIP Master Certified Emission Technician. José enjoys volunteering at different local committees including Frederick County Public Schools, Career & Technology Center, Trades Foundations, Toastmasters and the Auto Care Association. Listen to José's previous episodes HERE Lee Forman is one of the founding partners of Dynamic Automotive, spending the last 26 years as our Vice President and a total of 46 years in the industry. He is a certified ASE Master Automotive Technician, ASE L1 Advanced Level Specialist Automotive Engine Performance, VEIP Master Certified Emission Technician, and a Maryland State Inspector. Lee’s family is his whole life. He has a beautiful wife, Molly, three children, ten grandchildren, and last but certainly not least is Lee’s faithful pooch, Misty. Lee also enjoys boating and woodworking in his shop when he has spare time. Listen to Lee's previous episodes HERE Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE. Dynamic Automotive is an MSO (Multi Shop Operation). They have stores in Frederick, Libertytown, Urbana and New Market. Webiste: https://dynamicautomotive.net/ Key Talking Points
    • The business started in a garage 
    • 2015- 3 locations, now 5 total in 6 years
    • “Clone ourselves” as owners- becoming mentors and teaching and facilitating growth in business. Leadership team being involved in opening stores and growing it instead of it solely being owners responsibility.  
    • Expansions- fulfilling team’s goals and dreams, running over capacity, demand was there with a growing population 
    • Being involved in mentor coaching groups for multi-shop owners- you don’t know what you don’t know, receive information, and be more efficient. Missed opportunities are very expensive. 
    • Banking relationships- important to choose the right type of bank for business, discuss the future and where you’re heading,  if they have the buy-in for your dreams then they become your cheerleader
    • Next on way- working with the leadership team and continue to create high-level processes, looking for next opportunity within 6 months to 1 year. 
    • AAPEX 2021- taking 8 employees. Essential education, it is eye-opening to see the industry isn’t just in a small area, networking  
    • Finding talent for business- often times talent finds you when they see an opportunity 

     
    • Link mentioned for AAPEX Award Nominations HERE.
    • Link to previous episodes with Jose, Dwayne and Lee: 2, 3 and 4

    • Thanks to Jose Bueso, Dwayne Myers and Lee Forman for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    e2b46909-3cb0-426d-9aa7-51a5b50a653cFri, 30 Jul 2021 00:15:00 -040042:19falsefull662662Dynamic Automotive: 6 Years Later [RR 662] This episode was recorded live at Dynamic Automotive’s 25th year anniversary with owners Jose Bueso, Lee Foreman, and Dwayne Myers. Like so many other businesses, it all started in a garage with some tools. With 5 locations, it has grown in every way possible, including creating a strong leadership team. Listen carefully as Jose, Lee, and Dwanye give valuable insight on how they expanded logistically and internally. This partner team was on the second episode released in March 2015. This is a long-awaited update. Thanks to Jose, Lee, and Dwayne for believing in the concept of aftermarket podcasts so long ago. remarkableresults.biz/e662    Service Advisor Must-Have Qualities [THA 234]Service Advisor Must-Have Qualities
    https://www.youtube.com/watch?v=QGkhhxMj0jY Emily Sundstrom- Service Advisor, Valley Auto Electric, Covington, WA. Her career in the automotive field started about 13 years.   She was hired to “just” answer phones. It quickly turned into something for which she had a passion for.  She enjoys doing it every day. The passion comes from taking a stressful, unexpected situation and turning it into an experience that leaves the customer feeling confident, educated, empowered, and respected. She has acquired multiple certifications from ASE, ATI, Wa. State Emissions, Elite Master’s Program, and Ami.   Aaron Woods- Extra Mile Auto Care, Stillwater, OK. Since opening X-tra Mile Auto Care in 2018, Aaron Woods has proven himself as a rising star in the automotive aftermarket service industry. His professional values of integrity, continuous improvement, help first, and maintaining "above the bar" service, contributes to X-tra Mile Auto Care becoming the highest regarded automotive repair service in Stillwater, Oklahoma. Clint White has been passionately immersed in the Automotive Industry for over 25 years. He is a Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. He began his career as a Technician at a local two bay shop in 1995 and over the course of the next two and a half decades honed his sales, technical, and management skills while living in Washington & S.E. Idaho. During his journey, he has never stopped learning and has been blessed to work for and with those who value education, training, and coaching. In everything he does, Clint is focused on people and excellence! Whether it be coaching & training Service Advisors to sell with passion & integrity or working directly with Shop Owners to improve team accountability and streamline process implementation, Clint’s passion is to elevate the Automotive Industry across the nation to ensure every customer consistently receives the highest level of service. Previous episodes HERE
    Key Talking Points
    • Qualities- driven, goal-oriented, inner drive, help first mentality, ambitions in life “build own company within the company.” How would you treat your customers if this was your company? Building relationships and memorable experiences. Do customers remember their names? Sale is an end result of the transaction, focus on things leading up to the sale- establishing trust, presenting value in services, educating. Taking uncomfortable situations/panicked customers and reassure them so they let their guard down. Always want to grow. 
    • The Ideal Team Player by Patrick Lencioni- humble- the absence of ego, acknowledge weaknesses and address it, hungry- what are you doing to improve yourself? and smart- Shows empathy to others, demonstrates intuition when interacting with others
    • Power of Vulnerability book by Dr. Brene Brown - understanding the difference between sympathy and empathy 
    • 7 habits of Highly Effective People book by Stephen Covey- seek first to understand then to be understood 
    • Read the room- socially and interpersonal awareness
    • Listener qualities- hear and understand customers, giving solutions, empathy
    • Face to face relationships- body language, tone of voice, picking up key cues
    • Service advisors and technician relationship- ask questions, know what you’re selling and why, pressure regulator-bring it down to common knowledge, demonstrate the need for service- language customer understands, what will happen when left neglected  
    • DVI and service advisor- a new way to present information, builds value but doesn’t take human interaction away. Sell with confidence. It’s a tool, not the only tool. 
    • Holding onto service advisors too long- face of company and when the wrong person is in that seat it can be detrimental to the company. One unhappy customer can lose 10K in sales per year. Trust is the hardest to gain and the easiest to lose. Be proactive, not reactive to toxic situations. 
    • Finding service advisors and developing them- professional groups, customer service based sales industry, hospitality industry, restaurants 

     
    • A special thanks to Emily Sundstrom, Aaron Woods and Clint White for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>
    https://www.youtube.com/watch?v=QGkhhxMj0jY Emily Sundstrom- Service Advisor, Valley Auto Electric, Covington, WA. Her career in the automotive field started about 13 years.   She was hired to “just” answer phones. It quickly turned into something for which she had a passion for.  She enjoys doing it every day. The passion comes from taking a stressful, unexpected situation and turning it into an experience that leaves the customer feeling confident, educated, empowered, and respected. She has acquired multiple certifications from ASE, ATI, Wa. State Emissions, Elite Master’s Program, and Ami.   Aaron Woods- Extra Mile Auto Care, Stillwater, OK. Since opening X-tra Mile Auto Care in 2018, Aaron Woods has proven himself as a rising star in the automotive aftermarket service industry. His professional values of integrity, continuous improvement, help first, and maintaining "above the bar" service, contributes to X-tra Mile Auto Care becoming the highest regarded automotive repair service in Stillwater, Oklahoma. Clint White has been passionately immersed in the Automotive Industry for over 25 years. He is a Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. He began his career as a Technician at a local two bay shop in 1995 and over the course of the next two and a half decades honed his sales, technical, and management skills while living in Washington & S.E. Idaho. During his journey, he has never stopped learning and has been blessed to work for and with those who value education, training, and coaching. In everything he does, Clint is focused on people and excellence! Whether it be coaching & training Service Advisors to sell with passion & integrity or working directly with Shop Owners to improve team accountability and streamline process implementation, Clint’s passion is to elevate the Automotive Industry across the nation to ensure every customer consistently receives the highest level of service. Previous episodes HERE
    Key Talking Points
    • Qualities- driven, goal-oriented, inner drive, help first mentality, ambitions in life “build own company within the company.” How would you treat your customers if this was your company? Building relationships and memorable experiences. Do customers remember their names? Sale is an end result of the transaction, focus on things leading up to the sale- establishing trust, presenting value in services, educating. Taking uncomfortable situations/panicked customers and reassure them so they let their guard down. Always want to grow. 
    • The Ideal Team Player by Patrick Lencioni- humble- the absence of ego, acknowledge weaknesses and address it, hungry- what are you doing to improve yourself? and smart- Shows empathy to others, demonstrates intuition when interacting with others
    • Power of Vulnerability book by Dr. Brene Brown - understanding the difference between sympathy and empathy 
    • 7 habits of Highly Effective People book by Stephen Covey- seek first to understand then to be understood 
    • Read the room- socially and interpersonal awareness
    • Listener qualities- hear and understand customers, giving solutions, empathy
    • Face to face relationships- body language, tone of voice, picking up key cues
    • Service advisors and technician relationship- ask questions, know what you’re selling and why, pressure regulator-bring it down to common knowledge, demonstrate the need for service- language customer understands, what will happen when left neglected  
    • DVI and service advisor- a new way to present information, builds value but doesn’t take human interaction away. Sell with confidence. It’s a tool, not the only tool. 
    • Holding onto service advisors too long- face of company and when the wrong person is in that seat it can be detrimental to the company. One unhappy customer can lose 10K in sales per year. Trust is the hardest to gain and the easiest to lose. Be proactive, not reactive to toxic situations. 
    • Finding service advisors and developing them- professional groups, customer service based sales industry, hospitality industry, restaurants 

     
    • A special thanks to Emily Sundstrom, Aaron Woods and Clint White for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    9d04bf77-5a50-4af3-aa6f-bf216237447bThu, 29 Jul 2021 00:15:00 -040042:25falsefull234234Service Advisor Must-Have Qualities [THA 234] The service advisor role for the automotive industry is crucial for your business and customers. Sometimes owners try to fill that seat with a warm body without realizing the qualities and communication skills required for that position. It goes beyond being friendly and in this episode, my panel takes a deep dive from different perspectives. remarkableresults.biz/a234    Cut through the Fog on the Future of Electric Vehicles – Derek Kaufman [RR 661]Cut through the fog on the Future of Electric Vehicles - Derek KaufmanDerek Kaufman has worked for over 40 years in the Transportation Industry with positions ranging from VP Marketing and Product Planning for Freightliner Trucks, SR VP of Sales, Marketing and Customer Support for Hino Trucks, President of Diesel Technology Co, a subsidiary of Penske Corporation, VP of Fixed Operations for Smart USA and CEO of Mission Motors Company. Derek is also an entrepreneur. He founded C3 Network, LLC in 1997 to help clients launch new products in the transportation industry. Today, Derek is a Managing Partner at Schwartz Advisors, LLC doing Mergers & Acquisition support and company growth work in the auto and heavy-duty aftermarket. He continues his role as President of C3 Network. Derek serves on the boards of several companies and is a regular conference speaker at auto aftermarket and trucking conferences. Listen to Derek’s previous episodes HERE. Key Talking Points
    • Electric vehicles- HEV- hybrid/mild hybrid/plug-in hybrid, BEV Battery Electric Vehicles. ICE- internal  combustion engine, VIO- vehicles in operation, VMT- vehicle miles traveled 
    • Forecasting EV sales- stay in touch with the Tier 1 and Tier 2 suppliers to the automotive OEMs to keep current on new product development and that has made a continually increase the estimates over the last 3 years. 
    • Hybrids have been growing in share but see them peaking and being replaced by mild hybrids – 48-volt vehicles with electric motors that can propel the car for a short amount of range
    • A small number of plug-in hybrids will get you even more range, but they quickly peak and are replaced by BEVs – overall, BEVs eventually replace the various types of hybrid powertrains over a longer period of time than 2030. 
    • Consumer demand- including governmental incentives.
    • 2X Scenario- based on governments around the world, including the USA, mandating the sales of BEVs or bans on ICEs.
    • OEMs- globally there are about 500 BEV models either in production or due for launch in the next 2 years. 3% to 9% BEV market share 
    • In 2020 there were 1.3 million BEV cars sold in China and they are forecasting 1.8M for 2021- there were about 300,000 BEVs sold in the USA last year. 142 battery plants under construction globally- 107 of them are in China
    • Senate bill to increase the $7500 BEV incentive to $12,000 but only for BEVs made in the USA by union labor(like a Ford 150 Lightning), if the car is made in the USA but with non-union labor (like a BMW i3) it is $10,000 and if it is made outside the USA it remains at $7500 and they took off the 200,000 vehicles per year cap and replaced it with a 50% share of the market for all BEVs cap
    • If the US federal government mandates BEV sales, the numbers move to 38% by 2030, 57% by 2045 then on up to 67% in 2040, and 0ver 90% by 2050
    • The baseline forecast shows BEVs representing about 5% of the VIO in 2030, 11% by 2035, 18% in 2040, and 34% in 2050
    •  The 2X Scenario0 BEV VIO numbers of 8% in 2030, 18% in 2035 then up to 30% of the VIO in 2040, and 48% in 2050
    • 26% of the vehicles in the VIO have some form of brake job each year. BEV will change that 26% with regenerative braking, 50% reduction and apply it to the ratio of BEVs in the VIO and you get that overall, brake jobs will decrease about 2.5% in 2030, 9% in 2040, and 22% in 2050
    • Engine tune-ups- BEVs decrease engine tune-ups by 100% but when the model takes into account the number of ICE vehicles still in the VIO even in 2050 you will see tune-ups reduce about 5% in 2030, 18% in 40, and 36% in 2050.

     
    • Thanks to Derek Kaufman for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders. Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.]]>    Derek Kaufman has worked for over 40 years in the Transportation Industry with positions ranging from VP Marketing and Product Planning for Freightliner Trucks, SR VP of Sales, Marketing and Customer Support for Hino Trucks, President of Diesel Technology Co, a subsidiary of Penske Corporation, VP of Fixed Operations for Smart USA and CEO of Mission Motors Company. Derek is also an entrepreneur. He founded C3 Network, LLC in 1997 to help clients launch new products in the transportation industry. Today, Derek is a Managing Partner at Schwartz Advisors, LLC doing Mergers & Acquisition support and company growth work in the auto and heavy-duty aftermarket. He continues his role as President of C3 Network. Derek serves on the boards of several companies and is a regular conference speaker at auto aftermarket and trucking conferences. Listen to Derek’s previous episodes HERE. Key Talking Points
    • Electric vehicles- HEV- hybrid/mild hybrid/plug-in hybrid, BEV Battery Electric Vehicles. ICE- internal  combustion engine, VIO- vehicles in operation, VMT- vehicle miles traveled 
    • Forecasting EV sales- stay in touch with the Tier 1 and Tier 2 suppliers to the automotive OEMs to keep current on new product development and that has made a continually increase the estimates over the last 3 years. 
    • Hybrids have been growing in share but see them peaking and being replaced by mild hybrids – 48-volt vehicles with electric motors that can propel the car for a short amount of range
    • A small number of plug-in hybrids will get you even more range, but they quickly peak and are replaced by BEVs – overall, BEVs eventually replace the various types of hybrid powertrains over a longer period of time than 2030. 
    • Consumer demand- including governmental incentives.
    • 2X Scenario- based on governments around the world, including the USA, mandating the sales of BEVs or bans on ICEs.
    • OEMs- globally there are about 500 BEV models either in production or due for launch in the next 2 years. 3% to 9% BEV market share 
    • In 2020 there were 1.3 million BEV cars sold in China and they are forecasting 1.8M for 2021- there were about 300,000 BEVs sold in the USA last year. 142 battery plants under construction globally- 107 of them are in China
    • Senate bill to increase the $7500 BEV incentive to $12,000 but only for BEVs made in the USA by union labor(like a Ford 150 Lightning), if the car is made in the USA but with non-union labor (like a BMW i3) it is $10,000 and if it is made outside the USA it remains at $7500 and they took off the 200,000 vehicles per year cap and replaced it with a 50% share of the market for all BEVs cap
    • If the US federal government mandates BEV sales, the numbers move to 38% by 2030, 57% by 2045 then on up to 67% in 2040, and 0ver 90% by 2050
    • The baseline forecast shows BEVs representing about 5% of the VIO in 2030, 11% by 2035, 18% in 2040, and 34% in 2050
    •  The 2X Scenario0 BEV VIO numbers of 8% in 2030, 18% in 2035 then up to 30% of the VIO in 2040, and 48% in 2050
    • 26% of the vehicles in the VIO have some form of brake job each year. BEV will change that 26% with regenerative braking, 50% reduction and apply it to the ratio of BEVs in the VIO and you get that overall, brake jobs will decrease about 2.5% in 2030, 9% in 2040, and 22% in 2050
    • Engine tune-ups- BEVs decrease engine tune-ups by 100% but when the model takes into account the number of ICE vehicles still in the VIO even in 2050 you will see tune-ups reduce about 5% in 2030, 18% in 40, and 36% in 2050.

     
    • Thanks to Derek Kaufman for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders. Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.]]>    bfad72cd-4418-4dd8-bef7-ce7c565f3743Tue, 27 Jul 2021 00:15:00 -040028:00falsefull661661Cut through the fog on the Future of Electric Vehicles - Derek Kaufman [RR 661] If you’re tired of hearing the buzz about electric vehicles, don’t sneer at it, embrace the information. Knowledge is power… that helps you react. Are you going to face the inevitable change in the industry as an opportunity or will you continue to tune out and let your business fall one piece at a time? Is it too early to keep you informed on the evolution of EV? Not at all. Derek Kaufman brings to the table some very interesting facts and figures to keep you engaged in the evolving Electrification of the Vehicle. This is stuff you need to know. remarkableresults.biz/e661    Annual AAPEX Service Award Nominations [CC 094]Annual AAPEX Service Award NominationsWelcome to a special CarmCast #094 on the role you play in recognizing our auto care industry top people. The AAPEX Service Awards are ready for your nomination. Find them aapexshow.com/service awards. The deadline is September 1, 2021. Joining me is Dwayne Myers, Partner, Dynamic Automotive and Bill Nalu, Interstate Auto Care, Madison Heights, MI. Bill and Dwyane were nominators from last year honors. They each had their nominee win. This is a very important opportunity to increase the bar of professionalism in our industry. I’m sure you know someone worthy of a nomination. There are three awards in this annual recognition. Shop Owner, Technician and Service Advisor of the year. This is the 2nd annual and the honors will be presented at AAPEX 2021. I know you know someone worthy of a nomination. Consider your peer groups and twenty groups to nominate a shop owner of the year. Think about the dedication from your technician and service advisor that makes a great contribution to the professionalism of your business. You may be a technician and would like to nominate one of your co-workers or a  friend. Key Talking Points:
    • aapexshow.com/serviceawards
    • Recognize the unsung hero’s of our industry
    • It is in our hands as shop owners to partner with AAPEX and recognize our own
    • A challenge to all in the industry
    • You are helping the industry and raising the bar
    • You can print the application and write it out before keying into the site
    • Applications re due September 1, 2021

    • Thanks to Dwyane Myers and Bill Nalu for their contribution to the aftermarket
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee Written and produced by Tracy Capriotto Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.]]>    Welcome to a special CarmCast #094 on the role you play in recognizing our auto care industry top people. The AAPEX Service Awards are ready for your nomination. Find them aapexshow.com/service awards. The deadline is September 1, 2021. Joining me is Dwayne Myers, Partner, Dynamic Automotive and Bill Nalu, Interstate Auto Care, Madison Heights, MI. Bill and Dwyane were nominators from last year honors. They each had their nominee win. This is a very important opportunity to increase the bar of professionalism in our industry. I’m sure you know someone worthy of a nomination. There are three awards in this annual recognition. Shop Owner, Technician and Service Advisor of the year. This is the 2nd annual and the honors will be presented at AAPEX 2021. I know you know someone worthy of a nomination. Consider your peer groups and twenty groups to nominate a shop owner of the year. Think about the dedication from your technician and service advisor that makes a great contribution to the professionalism of your business. You may be a technician and would like to nominate one of your co-workers or a  friend. Key Talking Points:
    • aapexshow.com/serviceawards
    • Recognize the unsung hero’s of our industry
    • It is in our hands as shop owners to partner with AAPEX and recognize our own
    • A challenge to all in the industry
    • You are helping the industry and raising the bar
    • You can print the application and write it out before keying into the site
    • Applications re due September 1, 2021

    • Thanks to Dwyane Myers and Bill Nalu for their contribution to the aftermarket
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee Written and produced by Tracy Capriotto Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few? Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.]]>    47c5de2a-77cf-4cfb-bb0b-238589331fb1Mon, 26 Jul 2021 00:15:00 -040020:27falsefull9494Welcome to a special CarmCast #094 Understand the role you play in recognizing our auto care industry's top people. The AAPEX Service Awards are ready for your nomination. Find them aapexshow.com/service awards. The deadline is September 1, 2021. Joining me is Dwayne Myers, Partner, Dynamic Automotive, and Bill Nalu, Interstate Auto Care, Madison Heights, MI. Bill and Dwyane were nominators from last year's honors. They each had their nominee win. This is a very important opportunity to increase the bar of professionalism in our industry. I’m sure you know someone worthy of a nomination. There are three awards in this annual recognition. Shop Owner, Technician, and Service Advisor of the year. This is the 2nd annual and the honors will be presented at AAPEX 2021. I know you know someone worthy of a nomination. Consider your peer groups and twenty groups to nominate a shop owner of the year. Think about the dedication from your technician and service advisor that makes a great contribution to the professionalism of your business. You may be a technician and would like to nominate one of your co-workers or a friend.    Russ Crosby and Shop Tour with Tom Palermo [AW 063]Russ Crosby and Shop Tour with Tom Palermo
  • Guest host, Russ Crosby from Russ’s Wrench Auto Repair located in Clinton, NJ.
  • Virtual shop tour with Tom Palermo from Preferred Automotive Specialists in Philadelphia, PA
  • Trivia Challenge: What car was featured in the movie ‘Smokey and the Bandit?’

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>
  • Guest host, Russ Crosby from Russ’s Wrench Auto Repair located in Clinton, NJ.
  • Virtual shop tour with Tom Palermo from Preferred Automotive Specialists in Philadelphia, PA
  • Trivia Challenge: What car was featured in the movie ‘Smokey and the Bandit?’

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>    231cdf5d-de3d-44de-bfe4-d2d765973a39Sat, 24 Jul 2021 00:15:00 -040028:41falsefull6363Russ Crosby and Shop Tour with Tom Palermo [AW 063] Guest Russ Crosby from Russ’s Wrench Auto Repair located in Clinton, NJ. speaks to shop culture and the Virtual shop tour with Tom Palermo from Preferred Automotive Specialists in Philadelphia, PA. The trivia question: What car was featured in the movie ‘Smokey and the Bandit?’    Right to Repair Update – Hanvey & Lowe [RR 660]Right to Repair Update - Hanvey & LoweBill Hanvey, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your help is needed to help in amending the right to repair legislation. Learn everything you can about this fight to amend the right to repair legislation. Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner. Bill leads the strategic direction of The Auto Care Association’s 3,000 members and 150,000 companies representing automotive manufacturers, distributors, and service providers. Find Bill’s other episodes HERE. Aaron Lowe, Senior Vice President, Regulatory and Government Affairs. Find Aaron’s other episodes HERE. Key Talking Points
    • Right to Repair - Consumers Rights - Getting huge attention from Federal Government
      • An important message to the industry

    • The entire industry must be engaged in this opportunity and message as it relates to the Right to Repair
    • Looking for Federal Legislation same as Massachusetts Access to Data
      • Massesusets victory passed 75%-25%
      • OE’s spent $25M to fight the vote and they filed a legal action in Federal Court
        • A conclusion may be coming in the next few weeks

      • Aaron testified on our behalf

    • Steve Wozniak, co-founder of Apple had a positive comment on the Right to Repair Executive Order
    • Farmers have the same issue because John Deere is the only one who can fix their tractors
    • 70% of the repairs of out of warranty vehicles are serviced by the auto care industry
    • Industry call to action:
      • Get your federal legislators to visit your business
      • Ask Aaron Lowe to support this effort for a local visit. Email him at aaron.lowe@autocare.org
      • We need to develop relationships with our legislators
      • Invite them, via the connection to Aaron Lowe above, to your facility. Aaron’s team will help you get in touch with their representatives
      • Show off your shop and explain why the right to repair is critically important to sustain our $400B industry.
      • Introduce your legislator to your people show off your business
      • Sign the petition at RepairAct.com HERE

    • Link mentioned for AAPEX Award Nominations HERE.

    • Thanks to Bill Hanvey and Aaron Lowe for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    Bill Hanvey, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your help is needed to help in amending the right to repair legislation. Learn everything you can about this fight to amend the right to repair legislation. Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner. Bill leads the strategic direction of The Auto Care Association’s 3,000 members and 150,000 companies representing automotive manufacturers, distributors, and service providers. Find Bill’s other episodes HERE. Aaron Lowe, Senior Vice President, Regulatory and Government Affairs. Find Aaron’s other episodes HERE. Key Talking Points
    • Right to Repair - Consumers Rights - Getting huge attention from Federal Government
      • An important message to the industry

    • The entire industry must be engaged in this opportunity and message as it relates to the Right to Repair
    • Looking for Federal Legislation same as Massachusetts Access to Data
      • Massesusets victory passed 75%-25%
      • OE’s spent $25M to fight the vote and they filed a legal action in Federal Court
        • A conclusion may be coming in the next few weeks

      • Aaron testified on our behalf

    • Steve Wozniak, co-founder of Apple had a positive comment on the Right to Repair Executive Order
    • Farmers have the same issue because John Deere is the only one who can fix their tractors
    • 70% of the repairs of out of warranty vehicles are serviced by the auto care industry
    • Industry call to action:
      • Get your federal legislators to visit your business
      • Ask Aaron Lowe to support this effort for a local visit. Email him at aaron.lowe@autocare.org
      • We need to develop relationships with our legislators
      • Invite them, via the connection to Aaron Lowe above, to your facility. Aaron’s team will help you get in touch with their representatives
      • Show off your shop and explain why the right to repair is critically important to sustain our $400B industry.
      • Introduce your legislator to your people show off your business
      • Sign the petition at RepairAct.com HERE

    • Link mentioned for AAPEX Award Nominations HERE.

    • Thanks to Bill Hanvey and Aaron Lowe for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    07805c58-a31a-4c0a-a7e7-563b3f0de7a4Fri, 23 Jul 2021 00:15:00 -040026:15falsefull660660Right to Repair Update - Hanvey and Lowe [RR 660] Bill Hanvey, CEO and President of the AutoCare Association and Aaron Lowe, SR VP of Regulatory and Government Affairs have been front and center representing the Aftermarket’s fight for data access and the Right to Repair for our customer’s vehicles. In light of the recent executive order signed by the President I thought you would benefit to hear from the people who are closest to this critical industry action. Keep in mind automakers continue to fight back which is why it’s critical that our industry comes together as a whole. Are you willing to take a stand? remarkableresults.biz/e660    Succession Strategies – A Real World Example [THA 233]Succession Strategies - A Real World Example
    https://www.youtube.com/watch?v=JKeMWtb7NU4 Fresh out of High School, John Gustafson and his brother, Frank, took their passion for fixing cars and made it a career. In 1971 the brothers specialized in Volkswagen which were very popular in that era, since then the shop has flourished. John is the president and CEO of Gustafson Brothers, Inc. an auto service center in Huntington Beach, California. The company specializes in customer service and performs auto service work, collision repair, and paintwork along with other auto-related services for the community. John is a Certified ASE Master Technical, Bureau of Automotive Repair Certified Instructor, Continuing Education Insurance Instructor licensed by the State of California, and a certified I-CAR instructor. In addition to growing a shop from two employees to the 60+ strong it is today, John has been recognized with the Alumni Pillar of Achievement Award from Golden West College for his contributions in the automotive industry. Listen to John's previous episodes HERE Hunt Demarest, CPA Paar-Melis. Hunt is Accredited in Business Valuation and a licensed Certified Public Accountant that has been with the firm since 2006. He specializes in business taxes, valuations, and does consult work with our clients all across the country. When he’s not in the office, Hunt enjoys spending time with his family, golfing, working on and racing his cars. Look for Hunt’s other episodes HERE. Bob Ward is the President of Wardden LLC, Bob began his business career at a franchised car dealership, overcoming obstacles to learn and earn the required skills to become Controller, General Manager and then, a minority owner of Tacoma Dodge in Washington. A native of Seattle, Bob serves as a financial advisor and consultant to small business owners throughout the United States. He believes that your business should always be ready for expansion or sale, you should get paid for what you built and, when you decide to leave it, your company should continue to prosper. He believes in a Perpetual Business where there is Value, Continuity and Legacy. Look for Bob’s Previous Episode HERE. Warden LLC website HERE.
    Key Talking Points
    • John Gustafson. 50-year business- what are the options for successions with no heirs in the family? 3 entities (mechanical, collision, satellite) produce $11.5 million per year
    • What does the owner want the legacy to be? Zero in on what’s most important, oftentimes it’s not about the money.  John’s answer- 2 scenarios: a gross amount of money and hand keys and walk or process to shift business to select employees
    • When do you want to do this? 5-6 years? 20 year? Right now? 
    • Who will it get sold to? Internal (family or employee) How many employees actually want to be a business owner? Narrow down to a small inside pool. Stockholder potential, shareholders, multiple owners?
    • How many internal employees want to be business owners?
    • What are you selling? Real estate? What piece?
    • Value business or gift to a relative?
    • Partnership reality- akin to marriage, can be difficult with separate forces to combine on same path. Potential successful partnerships can be service advisor and lead technician- powerful synergy together 
    • Surviving shops with land ownership- in many cities you can’t go and buy locations because they arent available 
    • Owner partnership in practice on paper as a trial- all owner responsibilities except asset ownership and liability
    • What you can do right now- how do you want to personally leave, how do you want to leave the business? Have conversations with employees.
    • A special thanks to John Gustafson, Hunt Demarest and Bob Ward for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>
    https://www.youtube.com/watch?v=JKeMWtb7NU4 Fresh out of High School, John Gustafson and his brother, Frank, took their passion for fixing cars and made it a career. In 1971 the brothers specialized in Volkswagen which were very popular in that era, since then the shop has flourished. John is the president and CEO of Gustafson Brothers, Inc. an auto service center in Huntington Beach, California. The company specializes in customer service and performs auto service work, collision repair, and paintwork along with other auto-related services for the community. John is a Certified ASE Master Technical, Bureau of Automotive Repair Certified Instructor, Continuing Education Insurance Instructor licensed by the State of California, and a certified I-CAR instructor. In addition to growing a shop from two employees to the 60+ strong it is today, John has been recognized with the Alumni Pillar of Achievement Award from Golden West College for his contributions in the automotive industry. Listen to John's previous episodes HERE Hunt Demarest, CPA Paar-Melis. Hunt is Accredited in Business Valuation and a licensed Certified Public Accountant that has been with the firm since 2006. He specializes in business taxes, valuations, and does consult work with our clients all across the country. When he’s not in the office, Hunt enjoys spending time with his family, golfing, working on and racing his cars. Look for Hunt’s other episodes HERE. Bob Ward is the President of Wardden LLC, Bob began his business career at a franchised car dealership, overcoming obstacles to learn and earn the required skills to become Controller, General Manager and then, a minority owner of Tacoma Dodge in Washington. A native of Seattle, Bob serves as a financial advisor and consultant to small business owners throughout the United States. He believes that your business should always be ready for expansion or sale, you should get paid for what you built and, when you decide to leave it, your company should continue to prosper. He believes in a Perpetual Business where there is Value, Continuity and Legacy. Look for Bob’s Previous Episode HERE. Warden LLC website HERE.
    Key Talking Points
    • John Gustafson. 50-year business- what are the options for successions with no heirs in the family? 3 entities (mechanical, collision, satellite) produce $11.5 million per year
    • What does the owner want the legacy to be? Zero in on what’s most important, oftentimes it’s not about the money.  John’s answer- 2 scenarios: a gross amount of money and hand keys and walk or process to shift business to select employees
    • When do you want to do this? 5-6 years? 20 year? Right now? 
    • Who will it get sold to? Internal (family or employee) How many employees actually want to be a business owner? Narrow down to a small inside pool. Stockholder potential, shareholders, multiple owners?
    • How many internal employees want to be business owners?
    • What are you selling? Real estate? What piece?
    • Value business or gift to a relative?
    • Partnership reality- akin to marriage, can be difficult with separate forces to combine on same path. Potential successful partnerships can be service advisor and lead technician- powerful synergy together 
    • Surviving shops with land ownership- in many cities you can’t go and buy locations because they arent available 
    • Owner partnership in practice on paper as a trial- all owner responsibilities except asset ownership and liability
    • What you can do right now- how do you want to personally leave, how do you want to leave the business? Have conversations with employees.
    • A special thanks to John Gustafson, Hunt Demarest and Bob Ward for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    ab36dd61-5b06-430b-9714-769b8e8b2486Thu, 22 Jul 2021 00:15:00 -040046:42falsefull233233Succession Strategies - A Real World Example [THA 233] You can never start too early with succession planning. As an owner, you will either sell your business or leave your business by choice or due to unforeseen circumstances. Are you preparing for when that happens? Do you have conversations with your employees or family members about succession? Or are you coasting through the day-to-day with the mindset “I’ll get to it soon.” In this unique question and answer episode, we have a shop owner looking to retire and a CPA and a succession consultant to guide him through the process. remarkableresults.biz/a233    Technician Outlook with Jake Sorensen-Part 2 [RR 659]Technician Outlook with Jake Sorensen-Part 2Jake Sorensen- 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT where he helped develop an apprenticeship program that is registered with the U.S. Department of Labor. This program has graduated several high-performing automotive technicians and was used by NAPA Auto Care as a template for their automotive apprenticeship program. Jake also developed the curriculum for an automotive course that he teaches at an adult education high school. Listen to Jake’s previous episodes HERE Listen to Part 1 HERE. Key Talking Points
    • How do you keep technicians happy? Pay attention to why they left their job in the interview process. Pay isn’t the only factor. What is the work environment? What are the opportunities? How is the equipment inventory and is it updated? Consider simple things like a stocked fridge for your technicians. Your break room doesn’t have to be newly built- provide a clean table and some comfortable chairs.  Painting the bathroom to make it look fresh also makes a difference
    • Training- offer different variety of training so it works for them
    • What is the next step for master techs? Everyone wants to work toward something. Move into diagnostics. Pay needs to reflect technicians continuing to progress and advance. Labor rates also need to continue to rise. 
    • Dedicated diagnostic technician- separation of mechanical and diagnostics technicians. A diagnostic-specific technician needs to constantly be training to stay ahead. “A Tech” is superb with mechanical skills and can do light diagnostic work. 
    • Diagnostic bays- Customers have a preconceived notion that a computer plugs into the car and tells tech what is wrong. Consider taking them to an area with diagnostic tech to show the customer the technology invested into diagnostics. Monitor total shop production instead of where it came from- diagnostic tech won’t be “most efficient” compared to “A Techs.” 
    • Team events- BBQ’s, annual boating trip, bowling, Christmas party with spouses and family
    • Thanks to Jake Sorensen for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.]]>    Jake Sorensen- 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT where he helped develop an apprenticeship program that is registered with the U.S. Department of Labor. This program has graduated several high-performing automotive technicians and was used by NAPA Auto Care as a template for their automotive apprenticeship program. Jake also developed the curriculum for an automotive course that he teaches at an adult education high school. Listen to Jake’s previous episodes HERE Listen to Part 1 HERE. Key Talking Points
    • How do you keep technicians happy? Pay attention to why they left their job in the interview process. Pay isn’t the only factor. What is the work environment? What are the opportunities? How is the equipment inventory and is it updated? Consider simple things like a stocked fridge for your technicians. Your break room doesn’t have to be newly built- provide a clean table and some comfortable chairs.  Painting the bathroom to make it look fresh also makes a difference
    • Training- offer different variety of training so it works for them
    • What is the next step for master techs? Everyone wants to work toward something. Move into diagnostics. Pay needs to reflect technicians continuing to progress and advance. Labor rates also need to continue to rise. 
    • Dedicated diagnostic technician- separation of mechanical and diagnostics technicians. A diagnostic-specific technician needs to constantly be training to stay ahead. “A Tech” is superb with mechanical skills and can do light diagnostic work. 
    • Diagnostic bays- Customers have a preconceived notion that a computer plugs into the car and tells tech what is wrong. Consider taking them to an area with diagnostic tech to show the customer the technology invested into diagnostics. Monitor total shop production instead of where it came from- diagnostic tech won’t be “most efficient” compared to “A Techs.” 
    • Team events- BBQ’s, annual boating trip, bowling, Christmas party with spouses and family
    • Thanks to Jake Sorensen for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.]]>    e93ba53e-85b3-46b8-b02b-8843c40daa5dTue, 20 Jul 2021 00:15:00 -040030:08falsefull659659Technician Outlook with Jake Sorensen-Part 2 [RR 659] We hear the perspectives of business owners all the time, but sometimes it’s important to gain the perspective of technicians as well. See things through their eyes instead and find out what retains them as employees, and how to continue to challenge them in productive ways. Listen and pick up a few ideas to implement in your team culture. remarkableresults.biz/e659    Alan Beech and Shop Tour with Greg Bednar [AW 062]Alan Beech and Shop Tour with Greg Bednar [AW 062]
  • Guest host, Alan Beech from Beech Consulting speaks to DVI open rates 
  • Virtual shop tour with Greg Bednar from Greg's Champion Auto, Mankato, MN
  • Trivia Challenge: The Pontiac Tempest Transformed to be What Model?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>
  • Guest host, Alan Beech from Beech Consulting speaks to DVI open rates 
  • Virtual shop tour with Greg Bednar from Greg's Champion Auto, Mankato, MN
  • Trivia Challenge: The Pontiac Tempest Transformed to be What Model?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>    62bb7fb0-4f4d-4dde-b0a9-6dd4d8036812Sat, 17 Jul 2021 00:15:00 -040021:49falsefull6262Guest host business coach Alan Beech from Beech Consulting speaks to DVI open rates and the Virtual shop tour with Greg Bednar from Greg's Champion Auto, Mankato, MN The trivia question: The Pontiac Tempest Transformed to be What Model?    How Strong Are Your Community Heart Strings? [RR 658]How Strong Are Your Community Heart Strings?Dena Ganje, My Mechanic, Tuscon, AZ.  At 19 she received her first car as a surprise from her future husband Billy, this was a vehicle he restored and since then she have been a part of the automotive industry in one aspect or another. Key Talking Points
    • Community help- you have the time even if you don’t think you do. If you’re thinking about it, you’re already doing it and you need to put it into action. People think the little things don’t add up but it does. If your customers or employees ask for your help (sponsoring little league) find a way to help. What’s important to them should be important to you. Don’t feel pressured to purchasing top-level sponsorships, consider smaller donations so you do more.  
    • “People don’t care how much you know, they want to know how much you care.”
    • Driving Forward by My Mechanic is an idea in process. They have to date given away 4 vehicles to persons in need. These vehicles are either donated to or purchased by My Mechanic, typically from customers. They also include a care package of support with the donation such as a gift certificate for future maintenance or repair needs that may come up within the next year.  
    • Community support for someone else’s charity that helped with Dena’s charity- Southern Arizona Book Heroes is a Tucson local nonprofit that provides books to first responders to distribute to the Children within their reach. For Example, when a Police Officer is responding to an event and there is a child present they will have a duffel bag of books to choose something to share with the child. This effort will hopefully provide a distraction to the child reducing trauma as well as break down the barriers that 1st responders often face when working with Children. Lastly and equally important is to encourage literacy. The founder of SABH is a single mom, working full time and volunteers for the American Legion as well as running her own nonprofit. When she said she needed help to sort, organize and fill the bags Dena organized a volunteer day at My Mechanic to fill that need.  Employees, customers, and friends came to help. They sorted thousands of books, we filled almost a hundred bags. Over the next two weeks, SABH was able to deliver bags of books to 5 precincts all over Arizona. During the volunteer day, Dena became aware of the condition of the founder’s own vehicle. It was not reliable or safe. Everyone at My Mechanic nominated her for a car from driving forward. Following all that she posted about it on Facebook which created a great buzz online about our business and our charity. Resulting in another running vehicle to be donated to the program for the next person in need.   
    • “Cars are vessels of freedom.”
    • Culture- employees are able to see an impact of what they do beyond the day-to-day work. They are helping their community, they see the donation vehicle they’ve worked on be donated to someone in need. It’s more than a job.  
    • 1999- Billy Ganje worked as a full-time technician at local shops while working on vehicles on his own on the side. In 2008 opened his own repair shop. 2013 moved to a bigger building. 
    • BNI (Business Networking International- making a commitment to learn about other businesses in the community

    • Thanks to Dena Ganje for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    Dena Ganje, My Mechanic, Tuscon, AZ.  At 19 she received her first car as a surprise from her future husband Billy, this was a vehicle he restored and since then she have been a part of the automotive industry in one aspect or another. Key Talking Points
    • Community help- you have the time even if you don’t think you do. If you’re thinking about it, you’re already doing it and you need to put it into action. People think the little things don’t add up but it does. If your customers or employees ask for your help (sponsoring little league) find a way to help. What’s important to them should be important to you. Don’t feel pressured to purchasing top-level sponsorships, consider smaller donations so you do more.  
    • “People don’t care how much you know, they want to know how much you care.”
    • Driving Forward by My Mechanic is an idea in process. They have to date given away 4 vehicles to persons in need. These vehicles are either donated to or purchased by My Mechanic, typically from customers. They also include a care package of support with the donation such as a gift certificate for future maintenance or repair needs that may come up within the next year.  
    • Community support for someone else’s charity that helped with Dena’s charity- Southern Arizona Book Heroes is a Tucson local nonprofit that provides books to first responders to distribute to the Children within their reach. For Example, when a Police Officer is responding to an event and there is a child present they will have a duffel bag of books to choose something to share with the child. This effort will hopefully provide a distraction to the child reducing trauma as well as break down the barriers that 1st responders often face when working with Children. Lastly and equally important is to encourage literacy. The founder of SABH is a single mom, working full time and volunteers for the American Legion as well as running her own nonprofit. When she said she needed help to sort, organize and fill the bags Dena organized a volunteer day at My Mechanic to fill that need.  Employees, customers, and friends came to help. They sorted thousands of books, we filled almost a hundred bags. Over the next two weeks, SABH was able to deliver bags of books to 5 precincts all over Arizona. During the volunteer day, Dena became aware of the condition of the founder’s own vehicle. It was not reliable or safe. Everyone at My Mechanic nominated her for a car from driving forward. Following all that she posted about it on Facebook which created a great buzz online about our business and our charity. Resulting in another running vehicle to be donated to the program for the next person in need.   
    • “Cars are vessels of freedom.”
    • Culture- employees are able to see an impact of what they do beyond the day-to-day work. They are helping their community, they see the donation vehicle they’ve worked on be donated to someone in need. It’s more than a job.  
    • 1999- Billy Ganje worked as a full-time technician at local shops while working on vehicles on his own on the side. In 2008 opened his own repair shop. 2013 moved to a bigger building. 
    • BNI (Business Networking International- making a commitment to learn about other businesses in the community

    • Thanks to Dena Ganje for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    f9e91fcf-e728-43fd-8657-9d76bca07c67Fri, 16 Jul 2021 00:15:00 -040038:42falsefull658658How Strong Are Your Community Heart Strings? [RR 658] Helping your local community is always on your “to-do” list as a business owner but how many of us are really taking action? How do you get started? How do you budget donations? In this episode, Dena Ganje explains the importance of community support and why you sometimes can’t put a dollar amount on helping others better their lives. If your shop isn’t involved in the community, then there’s no better time than now to make a difference. So many top shops make community one of their passions. If you are not, it is time to start. Use this podcast episode to catapult you to be a strong philanthropist. remarkableresults.biz/e658    Electrificaton of our Industry – Service Impact and Trends [THA 232]Electrificaton of our Industry – Service Impact and Trends Todd Campau is Automotive Aftermarket Practice Lead at IHS Markit. He has nearly twenty years of experience in the Aftermarket Industry. In his role at IHS Markit he is responsible for the development of insights and new product concepts for the Aftermarket. Prior to IHS Markit he spent three years as a Catalog Manager at Gates Corporation and over seven years in Data Management at MAHLE Clevite Inc..
    Mr. Campau served for 6 years on the Auto Care Technology Standards Committee, serving as ACES Subcommittee Chairman and on the Standards Oversight Committee for many of those years. He has been involved for several years in shaping both the Aftermarket Catalog Enhanced Standard (ACES) and the Product Information Exchange Standard (PIES). Recently he has taken a position on the Market Intelligence Committee and is involved in the development of Auto Care's Unilink product. he received his AAP (Automotive Aftermarket Professional) Designation in 2012, his ACP (Aftermarket Catalog Professional) Designation in 2013, and his MAAP (Master Automotive Aftermarket Professional) in 2014. He was recognized with the Auto Care Impact Award Impact Award in 2013. He holds Master of Science degree in Sports Management and a Bachelor of Science degree in Computer Science, both from Eastern Michigan University.

    Bill Thompson is the President of IMR Inc. Founded in 1975, IMR conducts syndicated and proprietary market research studies that focus on the automotive industry including the automotive aftermarket, heavy-duty, and fleet segments. Since Bill joined IMR in 2003, the company has expanded its research portfolio and service offerings to provide a wide range of strategic and tactical solutions that provide insight into your most pressing questions. With a focus on industry trends, consumer and repair shop purchasing behavior, channel trends, and many other important metrics, IMR’s research provides insight into your market that can bring you closer to your customers, distribution channels, and market opportunities. Listen to Bill’s previous episodes HERE.

    Key Talking Points
    • Age of vehicle fleets- average 12 years
    • Electric vehicle registration- a big jump from 2017 to 2018 with stair-step increases. 2020 is 255K
    • The volume of EV in operations will hit 1 million in 2021
    • Service opportunities- 50-60% dealership share
    • 82% of EV owners are the original owners vs 54% of gas vehicles 
    • 70% of EV first time buyers have income over $100k
    • Charging challenges- stations in the garage or outside if don’t have a garage   
    • EV challenges- are the right vehicles being built? 75% of new vehicles are light truck body styles. Truck registrations growing rapidly 
    • 67% of independent repair shops indicate a portion of their business is from servicing electric vehicles.  
    • 85% of independent shops are 7 bays or less- small shops aren’t  seeing many EV’s
    • Shops located in the West (11.2%) have nearly double the percentage of business from HEVs than shops located in the Midwest (6.2%).
    • Of the shops that service EVs and HEVs, 69.9% do not market or advertise that their shop is capable of servicing EVs and HEVs. 
    • Amongst all independent repair shops, 27.5% have invested in tools/equipment to service EVs/HEVs and 30.5% have invested in training for their technicians on EV and HEV service/repair.
    • 40.0% of shops believe the increasing number of EVs and HEVs on the road will impact their business over the next two years; 38.7% do not; while 21.4% don’t know.
    • Of the 38.7% that do not believe the increasing number of EVs and HEVs on the road will impact their business in the next two years, 55.1% believe it'll take 10 years or longer to see an impact; 13.4% believe it will never impact their business.

    • A special thanks to Todd Campau and Bill Thompson for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at      Todd Campau is Automotive Aftermarket Practice Lead at IHS Markit. He has nearly twenty years of experience in the Aftermarket Industry. In his role at IHS Markit he is responsible for the development of insights and new product concepts for the Aftermarket. Prior to IHS Markit he spent three years as a Catalog Manager at Gates Corporation and over seven years in Data Management at MAHLE Clevite Inc..
    Mr. Campau served for 6 years on the Auto Care Technology Standards Committee, serving as ACES Subcommittee Chairman and on the Standards Oversight Committee for many of those years. He has been involved for several years in shaping both the Aftermarket Catalog Enhanced Standard (ACES) and the Product Information Exchange Standard (PIES). Recently he has taken a position on the Market Intelligence Committee and is involved in the development of Auto Care's Unilink product. he received his AAP (Automotive Aftermarket Professional) Designation in 2012, his ACP (Aftermarket Catalog Professional) Designation in 2013, and his MAAP (Master Automotive Aftermarket Professional) in 2014. He was recognized with the Auto Care Impact Award Impact Award in 2013. He holds Master of Science degree in Sports Management and a Bachelor of Science degree in Computer Science, both from Eastern Michigan University.

    Bill Thompson is the President of IMR Inc. Founded in 1975, IMR conducts syndicated and proprietary market research studies that focus on the automotive industry including the automotive aftermarket, heavy-duty, and fleet segments. Since Bill joined IMR in 2003, the company has expanded its research portfolio and service offerings to provide a wide range of strategic and tactical solutions that provide insight into your most pressing questions. With a focus on industry trends, consumer and repair shop purchasing behavior, channel trends, and many other important metrics, IMR’s research provides insight into your market that can bring you closer to your customers, distribution channels, and market opportunities. Listen to Bill’s previous episodes HERE.

    Key Talking Points
    • Age of vehicle fleets- average 12 years
    • Electric vehicle registration- a big jump from 2017 to 2018 with stair-step increases. 2020 is 255K
    • The volume of EV in operations will hit 1 million in 2021
    • Service opportunities- 50-60% dealership share
    • 82% of EV owners are the original owners vs 54% of gas vehicles 
    • 70% of EV first time buyers have income over $100k
    • Charging challenges- stations in the garage or outside if don’t have a garage   
    • EV challenges- are the right vehicles being built? 75% of new vehicles are light truck body styles. Truck registrations growing rapidly 
    • 67% of independent repair shops indicate a portion of their business is from servicing electric vehicles.  
    • 85% of independent shops are 7 bays or less- small shops aren’t  seeing many EV’s
    • Shops located in the West (11.2%) have nearly double the percentage of business from HEVs than shops located in the Midwest (6.2%).
    • Of the shops that service EVs and HEVs, 69.9% do not market or advertise that their shop is capable of servicing EVs and HEVs. 
    • Amongst all independent repair shops, 27.5% have invested in tools/equipment to service EVs/HEVs and 30.5% have invested in training for their technicians on EV and HEV service/repair.
    • 40.0% of shops believe the increasing number of EVs and HEVs on the road will impact their business over the next two years; 38.7% do not; while 21.4% don’t know.
    • Of the 38.7% that do not believe the increasing number of EVs and HEVs on the road will impact their business in the next two years, 55.1% believe it'll take 10 years or longer to see an impact; 13.4% believe it will never impact their business.

    • A special thanks to Todd Campau and Bill Thompson for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>d9067b98-44d0-4cf8-b1f8-9ed7f796f2a4Thu, 15 Jul 2021 00:15:00 -040049:55falsefull232232Electrification of our Industry – Service Impact and Trends [THA 232] How do you prepare for the future? It starts by acknowledging it will be here before you know it. In this episode, my panel discusses electric and hybrid vehicles with statistics and real shop research that help outline the road ahead. Don’t be left behind. Don’t be a naysayer. Embrace and understand the role of EV’s and Hybrids. Learn all you can so you can prepare your business for the future. A critical and important podcast so you benefit. remarkableresults.biz/a232    EOS Part 6 – Process with Barry Barrett [RR 657]EOS Part 6 - Process with Barry BarrettBarry Barrett, a Certified EOS Implementer As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless. Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE. Key Talking Points
    • Processes- often the most neglected of the key components of EOS. Documenting doesn’t have to involve every single detail. No more than 5 pages, 1 page is ideal. Delegate and elevate to someone’s genetic encoding. Also helps with scaling the business to multiple locations.
    • 20% documented, 80% follow by all- don’t expect to follow 100%, you’ll end up frustrating everyone. Rigidity is the enemy of production- need flexibility.   
    • Scripts (professional presentation)- learn it word for word then can free up brain to think and listen to others
    • Example: Service advisor sales process- incoming call (what is the call trying to achieve? Get the right customer in, keep the wrong customer out. Use the presentation, get the key information, set a specific appointment, invite them in), reception, inspection, post-inspection presentation, reselling of value, 3-day call, 30 days follow up call 
    • “Systemize the predictable so you can humanize the exceptional.”  
    • Who should create the process? The people doing the process so they own it and have buy-in. They are also the most qualified since they do it every day.  
    • Core procedures- identify core processes, document, and package
    • Leadership team- IDS (identify discuss and solve) the procedures and train. 
    • Best way to get started? START! What are your top 20 processes? Don’t procrastinate. 
    • What do you learn from processes? Repeating multiple steps and inefficiencies .
    • EOS Life- do what you love, with the people you love, making huge impact, being properly compensated, and having time for other passions
    • Link to Who Not How: The Formula to Achieve Bigger Goals Through Accelerating Teamwork HERE

     
    • Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more. ]]>    Barry Barrett, a Certified EOS Implementer As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless. Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE. Key Talking Points
    • Processes- often the most neglected of the key components of EOS. Documenting doesn’t have to involve every single detail. No more than 5 pages, 1 page is ideal. Delegate and elevate to someone’s genetic encoding. Also helps with scaling the business to multiple locations.
    • 20% documented, 80% follow by all- don’t expect to follow 100%, you’ll end up frustrating everyone. Rigidity is the enemy of production- need flexibility.   
    • Scripts (professional presentation)- learn it word for word then can free up brain to think and listen to others
    • Example: Service advisor sales process- incoming call (what is the call trying to achieve? Get the right customer in, keep the wrong customer out. Use the presentation, get the key information, set a specific appointment, invite them in), reception, inspection, post-inspection presentation, reselling of value, 3-day call, 30 days follow up call 
    • “Systemize the predictable so you can humanize the exceptional.”  
    • Who should create the process? The people doing the process so they own it and have buy-in. They are also the most qualified since they do it every day.  
    • Core procedures- identify core processes, document, and package
    • Leadership team- IDS (identify discuss and solve) the procedures and train. 
    • Best way to get started? START! What are your top 20 processes? Don’t procrastinate. 
    • What do you learn from processes? Repeating multiple steps and inefficiencies .
    • EOS Life- do what you love, with the people you love, making huge impact, being properly compensated, and having time for other passions
    • Link to Who Not How: The Formula to Achieve Bigger Goals Through Accelerating Teamwork HERE

     
    • Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more. ]]>    ee9892c1-bc12-4a6f-a7d9-2b6483391cbcTue, 13 Jul 2021 00:15:00 -040029:34falsefull657657EOS Part 6 - Process with Barry Barrett [RR 657] We are on part 6 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. In this episode, Barry discusses how to systemize your business by building processes. Too many owners think they don’t have time to document processes and then wonder why they can’t leave the shop and take a vacation. Guess what? Processes can be a simple 1 page of bullet points. Keep listening to follow the steps to create consistency in your business. remarkableresults.biz/e657    Chris Cotton from Auto Fix – Auto Shop Coaching and Tiffany Scherado from Lifetime Transmissions [AW061]Chris Cotton from Auto Fix - Auto Shop Coaching and Tiffany Scherado from Lifetime Transmissions
  • Guest host business coach Chris Cotton from Auto Fix - Auto Shop Coaching speaks to increasing shop productivity
  • Virtual shop tour with Tiffany Scherado from Lifetime Transmissions, Broken Arrow, OK
  • The trivia question:  If you own a Ford Pick-Up or a Honda Civic, what statistic are you part of?

    • Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>
  • Guest host business coach Chris Cotton from Auto Fix - Auto Shop Coaching speaks to increasing shop productivity
  • Virtual shop tour with Tiffany Scherado from Lifetime Transmissions, Broken Arrow, OK
  • The trivia question:  If you own a Ford Pick-Up or a Honda Civic, what statistic are you part of?

    • Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>    f91e90af-687c-4cc7-b444-35ff268dcc45Sat, 10 Jul 2021 00:15:00 -040028:56falsefull6161Chris Cotton from Auto Fix - Auto Shop Coaching and Tiffany Scherado from Lifetime Transmissions [AW061] Guest host business coach Chris Cotton from Auto Fix - Auto Shop Coaching speaks to increasing shop productivity and the Virtual shop tour with Tiffany Scherado from Lifetime Transmissions, Broken Arrow, OK The trivia question: If you own a Ford Pick-Up or a Honda Civic, what statistic are you part of? https://remarkableresults.biz/aw061    Ask: What Are Your Car Pains? ™ [RR 656]Ask: What Are Your Car Pains? ™Rob Choisser- Choisser Automotive Services, Davidsonville, MD. Rob started in the industry as an oil change/apprentice under my step-father, Bob Owens, at a Honda dealer in 1989. He worked toward certification in every course HONDA would offer and ASE, achieving Platinum Level with Honda and ASE Master Auto Technician with L1 Advanced Engine Performance. Continuing on the training and certification path I became a Maryland Vehicle Safty Inspector, a Maryland Emissions Repair Technician, and a Maryland Licensed Locksmith. In 2002 he was recruited to open a new Honda dealership as the shop foreman, this experience was paramount in igniting his entrepreneurial spirit. In 2006 he launched Choisser Enterprises, Inc. DBA Choisser Import Auto Services, a mobile auto diagnostic service. He kept this business small and flexible so he could support and facilitate his two young son's activities. Fast forward, while running this small solo operation, he became an advanced level EMT-I (Nationally, Emergency Medical Technician - Intermediate or Cardiac Rescue Technician in Maryland) and volunteered with the local fire department from 2008 until 2013 when he was offered a career position with the Anne Arundel County Fire department. He used this training and experience to relate to people when discussing their vehicle “health”. The modern automobile is more like a complex organism than one might think, each system is interdependent on the other's proper function. This decision to serve the public on a different level is when he hired his first 2 employees and in 2014 we started operating out of our current 3 bay facility in Davidsonville, MD. They have grown to 9 member team, including himself. Their goal is to keep vehicles on the road for at least 15 years or 300,000 miles and to keep our customers out of new/used vehicle debt. We accomplish this through consumer education, preventative maintenance and proactive repair processes. Key Talking Points
    • Educate customers- relate to them and guide them where they should be. Transparent communication that offers comfort.  
    • Maintenance- eating well, exercising, not living a sedentary lifestyle for both humans and vehicles 
    • Vehicles should be viewed as infinite instead of finite “good for few years then turn in”
    • “Car Pain™”- everything that is painful that surrounds a vehicle (breaking down, AC/heat doesn’t work, getting new vehicle etc) Pay attention to predictable car pain.
    • Weak points in different makes and model vehicles- have your team understand and research and discuss openly. 
    • New customers- they are “breaking up” with their previous repair shop, ask them what their “car pains” are. Let them know your unique approach as a business- eliminate car pain and provide enduring confidence with vehicle (unless rusted out, been in flood, structural damage and less than 15 years old it is beneficial to keep it). What’s in it for the customer- keep you on the road and provide a return on investment with their vehicle. 
    • Robert has 80% customer retention- based on old Honda maintenance practices. Uses Bolton for the pre-scheduling process. 
    • Hesitation with pre-scheduling appointments for customers- if they drop off their vehicle they lose their freedom. How do you overcome that? Consider loaner cars
    • Stubbing your toe- you will limp and it affects your forward motion. Hitting pothole- activate ABS, stability, change shift points, throw the alignment off etc. When that goes unaddressed bigger issues will arise. 
    • SOAPE Note- Subjective (what you see), Objective (customer car pain), Assessment (inspection), Plan (what it will take to fix it), and Effect (this is what it means to customer and driveability of the vehicle going forward).   
    • Referrals- customers are the best marketing source. New customers that come in based on referrals and drop their keys are essential and their trust cannot be compromised. 

    • Thanks to Rob Choisser for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    Rob Choisser- Choisser Automotive Services, Davidsonville, MD. Rob started in the industry as an oil change/apprentice under my step-father, Bob Owens, at a Honda dealer in 1989. He worked toward certification in every course HONDA would offer and ASE, achieving Platinum Level with Honda and ASE Master Auto Technician with L1 Advanced Engine Performance. Continuing on the training and certification path I became a Maryland Vehicle Safty Inspector, a Maryland Emissions Repair Technician, and a Maryland Licensed Locksmith. In 2002 he was recruited to open a new Honda dealership as the shop foreman, this experience was paramount in igniting his entrepreneurial spirit. In 2006 he launched Choisser Enterprises, Inc. DBA Choisser Import Auto Services, a mobile auto diagnostic service. He kept this business small and flexible so he could support and facilitate his two young son's activities. Fast forward, while running this small solo operation, he became an advanced level EMT-I (Nationally, Emergency Medical Technician - Intermediate or Cardiac Rescue Technician in Maryland) and volunteered with the local fire department from 2008 until 2013 when he was offered a career position with the Anne Arundel County Fire department. He used this training and experience to relate to people when discussing their vehicle “health”. The modern automobile is more like a complex organism than one might think, each system is interdependent on the other's proper function. This decision to serve the public on a different level is when he hired his first 2 employees and in 2014 we started operating out of our current 3 bay facility in Davidsonville, MD. They have grown to 9 member team, including himself. Their goal is to keep vehicles on the road for at least 15 years or 300,000 miles and to keep our customers out of new/used vehicle debt. We accomplish this through consumer education, preventative maintenance and proactive repair processes. Key Talking Points
    • Educate customers- relate to them and guide them where they should be. Transparent communication that offers comfort.  
    • Maintenance- eating well, exercising, not living a sedentary lifestyle for both humans and vehicles 
    • Vehicles should be viewed as infinite instead of finite “good for few years then turn in”
    • “Car Pain™”- everything that is painful that surrounds a vehicle (breaking down, AC/heat doesn’t work, getting new vehicle etc) Pay attention to predictable car pain.
    • Weak points in different makes and model vehicles- have your team understand and research and discuss openly. 
    • New customers- they are “breaking up” with their previous repair shop, ask them what their “car pains” are. Let them know your unique approach as a business- eliminate car pain and provide enduring confidence with vehicle (unless rusted out, been in flood, structural damage and less than 15 years old it is beneficial to keep it). What’s in it for the customer- keep you on the road and provide a return on investment with their vehicle. 
    • Robert has 80% customer retention- based on old Honda maintenance practices. Uses Bolton for the pre-scheduling process. 
    • Hesitation with pre-scheduling appointments for customers- if they drop off their vehicle they lose their freedom. How do you overcome that? Consider loaner cars
    • Stubbing your toe- you will limp and it affects your forward motion. Hitting pothole- activate ABS, stability, change shift points, throw the alignment off etc. When that goes unaddressed bigger issues will arise. 
    • SOAPE Note- Subjective (what you see), Objective (customer car pain), Assessment (inspection), Plan (what it will take to fix it), and Effect (this is what it means to customer and driveability of the vehicle going forward).   
    • Referrals- customers are the best marketing source. New customers that come in based on referrals and drop their keys are essential and their trust cannot be compromised. 

    • Thanks to Rob Choisser for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    b4fa4a27-b703-4aec-a5f6-4d8d425b352dFri, 09 Jul 2021 00:15:00 -040045:02falsefull656656Ask: What Are Your Car Pains? ™ [RR 656] How do you maintain your health? Do you eat properly, exercise and see professionals with routine appointments such as doctors, dentists, ophthalmologists, and the list goes on. We also see those specialists when we don’t feel well. Now think about your customer’s vehicle. They rely on it for transportation, and it carries precious cargo such as kids, spouses, and pets. Shouldn’t maintaining their vehicle be the same as maintaining your health? This episode with Rob Choisser should get you to re-think what you do for your customer. remarkableresults.biz/e656    Playing the Long Game [THA 231]Playing the Long GameFred Gestwicki, Jr, Fix-It With Fred, Canton, OH. Owner / Master Technician. 25 Years of Automotive Experience. ASE Master Technician, Hyundai and Kia Master Technician, Mitsubishi Master Technician. Fred is a graduate of Jackson High School. He worked in dealerships for 15+ years before starting Fix-it With Fred. In his spare time, he enjoys spending time with his wife Jessica and their two sons Eric & Reid. Fred is an active member of his Church Perry Christian Church. Listen to Fred's previous episodes HERE Gilda Dyckman, Cars Automotive & Muffler, Redondo Beach, CA, with husband Michael. After 16 years working in the diamond industry, Gilda began her automotive career with Edelbrock in Torrance CA in their purchasing department. From there she joined in my husband's family business and have been there for 25 years. Listen to Gilda's previous episodes HERE
    Russell Crosby- owner of Russ’s Wrench Auto Repair located in Clinton, NJ. Russell Crosby developed a love for cars at a young age, buying and dismantling his first truck at age 10. Russ started his career in his parent’s barn, doing everything from oil changes to engine swaps with whatever tools and equipment he had available. Since then, he has worked continuously to provide customers with the best experience possible. His career has spanned over a decade and has included both dealership and private repair shop experience. Russ’s Wrench was started in order to bring the quality and convenience of a dealership straight to the customer in a more personable atmosphere.

    Additionally, Russ has been providing excellent service to the area’s emergency vehicles for the last four years in previous shops- specializing in general maintenance, installation of emergency equipment and lighting, lettering and decaling, large diesel engines, and programming and installation of electronic equipment. Russ’s Wrench will provide the necessary services to have these emergency vehicles operating at their maximum capacity with minimum downtime.

    Russ’s Wrench can handle all electrical installations, diagnostics, and repairs because we are one of the few shops in the area that has the necessary equipment and expertise for all foreign and domestic vehicles. Listen to Russell's previous episodes HERE

    Key Talking Points
    • Technicians- you must be constantly growing technicians, hire out of local high schools/colleges and grow them. Apprenticeships are key. 
    • Shift mindset of the youth- open different pathways besides college education 
    • Don’t wait until you lose a technician to hire a technician- being heavy on technicians leads to other opportunities (satellite location, more efficient). It’s not a risk, it’s an investment. No one complains they have too many techs.
    • Don’t be afraid to have conversations with other technicians- build trust, if it doesn’t work out they will find another job within a day
    • Fear prevents you to go into a new world of greatness- changing positions isn’t comfortable but necessary to grow
    • Emerging technology- the future is here, training for new EV vehicles, start a marketing campaign for new clientele and technicians. Educating customers that hybrids need repairs. Look into charging ports. This is your opportunity to gain lifetime clientele. 
    • Total lifetime spent- customer personal ARO. Motivation isn’t the bill today but the whole driving career. This is a service industry, not a repair business. What is your mission of the business? Investing in their car invests, in their community. Let them know what you do behind the scenes (helping the community). Put the plaques and newspaper clippings in the shop, Be proud and let your customers know. Be the inspiration.
    • Change mindset- we are financial advisors to customer’s investments. Ask customers what their plan is for their vehicle, keeping it forever? Spare car? Are they looking for a new car and need advice?
    • A special thanks to Fred Gestwicki Jr, Gilda Dykman and Russell Crosby for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    Fred Gestwicki, Jr, Fix-It With Fred, Canton, OH. Owner / Master Technician. 25 Years of Automotive Experience. ASE Master Technician, Hyundai and Kia Master Technician, Mitsubishi Master Technician. Fred is a graduate of Jackson High School. He worked in dealerships for 15+ years before starting Fix-it With Fred. In his spare time, he enjoys spending time with his wife Jessica and their two sons Eric & Reid. Fred is an active member of his Church Perry Christian Church. Listen to Fred's previous episodes HERE Gilda Dyckman, Cars Automotive & Muffler, Redondo Beach, CA, with husband Michael. After 16 years working in the diamond industry, Gilda began her automotive career with Edelbrock in Torrance CA in their purchasing department. From there she joined in my husband's family business and have been there for 25 years. Listen to Gilda's previous episodes HERE
    Russell Crosby- owner of Russ’s Wrench Auto Repair located in Clinton, NJ. Russell Crosby developed a love for cars at a young age, buying and dismantling his first truck at age 10. Russ started his career in his parent’s barn, doing everything from oil changes to engine swaps with whatever tools and equipment he had available. Since then, he has worked continuously to provide customers with the best experience possible. His career has spanned over a decade and has included both dealership and private repair shop experience. Russ’s Wrench was started in order to bring the quality and convenience of a dealership straight to the customer in a more personable atmosphere.

    Additionally, Russ has been providing excellent service to the area’s emergency vehicles for the last four years in previous shops- specializing in general maintenance, installation of emergency equipment and lighting, lettering and decaling, large diesel engines, and programming and installation of electronic equipment. Russ’s Wrench will provide the necessary services to have these emergency vehicles operating at their maximum capacity with minimum downtime.

    Russ’s Wrench can handle all electrical installations, diagnostics, and repairs because we are one of the few shops in the area that has the necessary equipment and expertise for all foreign and domestic vehicles. Listen to Russell's previous episodes HERE

    Key Talking Points
    • Technicians- you must be constantly growing technicians, hire out of local high schools/colleges and grow them. Apprenticeships are key. 
    • Shift mindset of the youth- open different pathways besides college education 
    • Don’t wait until you lose a technician to hire a technician- being heavy on technicians leads to other opportunities (satellite location, more efficient). It’s not a risk, it’s an investment. No one complains they have too many techs.
    • Don’t be afraid to have conversations with other technicians- build trust, if it doesn’t work out they will find another job within a day
    • Fear prevents you to go into a new world of greatness- changing positions isn’t comfortable but necessary to grow
    • Emerging technology- the future is here, training for new EV vehicles, start a marketing campaign for new clientele and technicians. Educating customers that hybrids need repairs. Look into charging ports. This is your opportunity to gain lifetime clientele. 
    • Total lifetime spent- customer personal ARO. Motivation isn’t the bill today but the whole driving career. This is a service industry, not a repair business. What is your mission of the business? Investing in their car invests, in their community. Let them know what you do behind the scenes (helping the community). Put the plaques and newspaper clippings in the shop, Be proud and let your customers know. Be the inspiration.
    • Change mindset- we are financial advisors to customer’s investments. Ask customers what their plan is for their vehicle, keeping it forever? Spare car? Are they looking for a new car and need advice?
    • A special thanks to Fred Gestwicki Jr, Gilda Dykman and Russell Crosby for their contribution to the aftermarket.


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    5aa84bb7-85c6-422c-8990-224f1ef0beaeThu, 08 Jul 2021 00:15:00 -040041:41falsefull231231Playing the Long Game [THA 231] How do you “Play the Long Game?” Are you making an effort every single day or do you tend to coast when things are going well? Forecasting the future should always be on your mind with fresh ideas and plans in place to get there. In this episode, my panel shares their ‘long game’ on finding technicians, reasons why hybrid and electric vehicle repair is a must and keeping customers for life. Spoiler alert: they discuss things EVERY shop owner can implement. No excuses, it’s time to dive in. Don’t forget you can find talking points to all episodes on my website remarkableresults.biz    Shop Owner has a Golf Cart Gold Mine – Mark Reopke [RR 655]Shop Owner has a Golf Cart Gold Mine - Mark ReopkeMark Roepke, Quality Auto Mart & Service, Batesville, IN. When it comes to “Alternative Profit” centers Mark and Nancy Roepke have created a solid pathway for alternative incomes as the Owners of Quality Auto Mart, Quality Carts and Quality Storage. Mark and his parents bought 4 acres in 1987, just outside of Batesville, IN, to build an auto repair facility and Quality Auto Mart & Service was born.  His parents, Charles and Betty Roepke, built a 100 unit Storage facility that was one of the first in the area.  After the passing of his parents, Mark and Nancy continue to operate Quality Storage. While doing Auto Service, customers from the Campground across the street started asking for Golf Cart repair and service.  The word traveled quickly and Quality Carts was born and has proven to be one of the fastest growing parts of their business.  Quality Carts offers Sales, Service, Parts and Accessories and contributes about 70% of the overall income! Key Talking Points
    • Across the street from the shop is a campground, 500 acres with over 700 golf carts- started servicing the golf carts. Started to repair more and more golf carts. 
    • Lightbulb moment- “I don’t care what it costs, I just want my golf cart fixed now.” 
    • Started charging accordingly with auto repair rate- average 30 per week, no competition, DVI process, treat it exactly like a vehicle. No waiters, drop off only. 
    • Golf carts need good maintenance once a year and can last up to 25 years
    • During slower winter months and holidays- free pick up and delivery for golf carts
    • Dealerships would rather sell new carts than repair existing
    • Everyone learns together how to repair golf carts- recurring problems and failures is a learning curve 
    • Built website and marketing campaign for golf cart repairs- backed up 2-3 weeks during busy summer months (golfcartdude.com)
    • 2 parts vendors for carts (besides dealerships)
    • Also buys and sells carts- new runs $8-10K, became difficult to purchase new or used post-pandemic
    • Boneyard- carts get sold down to parts down to the frame, only a few in the country and people will drive hours to buy parts from them. All profit. 
    • Rental carts- $350 for 3 days
    • Golf courses- receive carts from the vendor, when the lease is done Mark buys them. 

    • Thanks to Mark Roepke for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.]]>    Mark Roepke, Quality Auto Mart & Service, Batesville, IN. When it comes to “Alternative Profit” centers Mark and Nancy Roepke have created a solid pathway for alternative incomes as the Owners of Quality Auto Mart, Quality Carts and Quality Storage. Mark and his parents bought 4 acres in 1987, just outside of Batesville, IN, to build an auto repair facility and Quality Auto Mart & Service was born.  His parents, Charles and Betty Roepke, built a 100 unit Storage facility that was one of the first in the area.  After the passing of his parents, Mark and Nancy continue to operate Quality Storage. While doing Auto Service, customers from the Campground across the street started asking for Golf Cart repair and service.  The word traveled quickly and Quality Carts was born and has proven to be one of the fastest growing parts of their business.  Quality Carts offers Sales, Service, Parts and Accessories and contributes about 70% of the overall income! Key Talking Points
    • Across the street from the shop is a campground, 500 acres with over 700 golf carts- started servicing the golf carts. Started to repair more and more golf carts. 
    • Lightbulb moment- “I don’t care what it costs, I just want my golf cart fixed now.” 
    • Started charging accordingly with auto repair rate- average 30 per week, no competition, DVI process, treat it exactly like a vehicle. No waiters, drop off only. 
    • Golf carts need good maintenance once a year and can last up to 25 years
    • During slower winter months and holidays- free pick up and delivery for golf carts
    • Dealerships would rather sell new carts than repair existing
    • Everyone learns together how to repair golf carts- recurring problems and failures is a learning curve 
    • Built website and marketing campaign for golf cart repairs- backed up 2-3 weeks during busy summer months (golfcartdude.com)
    • 2 parts vendors for carts (besides dealerships)
    • Also buys and sells carts- new runs $8-10K, became difficult to purchase new or used post-pandemic
    • Boneyard- carts get sold down to parts down to the frame, only a few in the country and people will drive hours to buy parts from them. All profit. 
    • Rental carts- $350 for 3 days
    • Golf courses- receive carts from the vendor, when the lease is done Mark buys them. 

    • Thanks to Mark Roepke for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.]]>    bee913bf-4dc2-4936-989f-171f97222e2cTue, 06 Jul 2021 00:15:00 -040027:16falsefull655655Shop Owner has a Golf Cart Gold Mine - Mark Reopke [RR 655] Have you ever thought about small engine repairs in your shop? It’s time to think outside the box and learn from this unique business opportunity Mark Roepke stumbled upon. It’s a lesson to all of us that you need to constantly be adapting and grow in different ways. Golf Carts anyone? remarkableresults.biz/e655    Scott Brown – Cardinal Shell and Virtual Shop Tour with Aden McDonnell – McDonnell’s ATS [AW 060]Scott Brown - Cardinal and Virtual Shop Tour with Aden McDonnell McDonnell’s ATS
  • Guest host, Scott Brown from Cardinal Shell, Springfield, VA. Speaking about his new stand alone Business to Business Technology Repair Center.
  • Virtual shop tour with Aden McDonnel from McDonnell (ATS) Automatic Transmission Systems, Livingston, MT
  • Trivia Challenge: Harley Earl designed the La Salle in 1927, the beginning of a trend towards lower and wider cars. As head of GM’s styling department, he invented the tail fin and designed which iconic car?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>
  • Guest host, Scott Brown from Cardinal Shell, Springfield, VA. Speaking about his new stand alone Business to Business Technology Repair Center.
  • Virtual shop tour with Aden McDonnel from McDonnell (ATS) Automatic Transmission Systems, Livingston, MT
  • Trivia Challenge: Harley Earl designed the La Salle in 1927, the beginning of a trend towards lower and wider cars. As head of GM’s styling department, he invented the tail fin and designed which iconic car?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>    aacda7d1-e63c-47d3-8da3-19b2a1351867Sat, 03 Jul 2021 00:15:00 -040029:38falsefull6060Guest host shop owner Scott Brown from Cardinal Shell, Springfield, VA speaks to his new shop for high tech repairs only and the Virtual shop tour with Aden McDonnel from McDonnell ATS, Livingston, MT. The trivia Challenge: Harley Earl designed the La Salle in 1927, the beginning of a trend towards lower and wider cars. As head of GM’s styling department, he invented the tail fin and designed which iconic car?    Leadership Series Part 3 with Mike Davidson – Growth Environment [RR 654]Leadership Series Part 3 with Mike Davidson - What They SeeMike Davidson began his automotive career in 1984 as a car detailer at a GMC dealership. He started working in independent shops in 1992 and opened Parkway Automotive in 1998. He joined RLO Connor’s Bottom-Line Impact Group in 1999 and graduated from the Automotive Management Institute in 2000. Mike was voted Arkansas’ NAPA/ASE Technician of the Year from 2001 to 2008, joined Elite Pro Service Peer Group in 2008, and continues to be an active member. He has been a business coach for Elite Worldwide, a published author, and a presenter at multiple conferences across the United States. He created a live interview seminar called “Hiring for Keeps” in 2013 and developed an automotive apprentice program approved by the United States Department of Labor in 2016. As a John Maxwell certified speaker, trainer, and coach, Mike has developed a training program to assist shop owners to develop leaders within their organization. He is married with four grown children, resides in Alexander, Arkansas, and is a member of The Bible Church of Little Rock. You can reach Mike at miked@parkwayautomotive.net    Look for Mike’s other episodes HERE. Key Talking Points
    • Creating a Leadership Growth Environment

    • Lesson one Identify people ahead of time  (hiring process), employees leave when they are not in a growing environment, high performers enjoy working with high performers. Ask the right questions during the hiring process- discover how they’ve behaved in the past. See how they engage with other employees. Can they adapt to your culture? The employer is making a decision and also the person being hired needs to understand they are making a decision as well.

    • Lesson two job descriptions- keeps owner and employee consistent. Put clear expectations to grow (training), moving target and never completed. The worst thing you can do as an owner is giving employees responsibility with no authority.


    • Lesson three Latitude- watch employees be decision-makers, scout future leaders of business,  also give them the opportunity to fail. Let the employee see the results of their decisions. “Don’t tell them what to think, help them TO think.”

    • Lesson four developing leaders- you as a leader need to continue to grow in order to lead others.  Be a river not a reservoir. Self-development- what books are you reading? What training are you receiving? Who’s holding you accountable? “What they see, is what they’ll be.”

    • Personal growth- have a process in place, internal growth

    • Lesson five small team development  (leadership in action)- small roundtable meetings within the team to solve their own problems, they have the authority and responsibility to do so. DISC within the team so they know how to communicate with each other.

    • Thanks to Mike Davidson for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    Mike Davidson began his automotive career in 1984 as a car detailer at a GMC dealership. He started working in independent shops in 1992 and opened Parkway Automotive in 1998. He joined RLO Connor’s Bottom-Line Impact Group in 1999 and graduated from the Automotive Management Institute in 2000. Mike was voted Arkansas’ NAPA/ASE Technician of the Year from 2001 to 2008, joined Elite Pro Service Peer Group in 2008, and continues to be an active member. He has been a business coach for Elite Worldwide, a published author, and a presenter at multiple conferences across the United States. He created a live interview seminar called “Hiring for Keeps” in 2013 and developed an automotive apprentice program approved by the United States Department of Labor in 2016. As a John Maxwell certified speaker, trainer, and coach, Mike has developed a training program to assist shop owners to develop leaders within their organization. He is married with four grown children, resides in Alexander, Arkansas, and is a member of The Bible Church of Little Rock. You can reach Mike at miked@parkwayautomotive.net    Look for Mike’s other episodes HERE. Key Talking Points
    • Creating a Leadership Growth Environment

    • Lesson one Identify people ahead of time  (hiring process), employees leave when they are not in a growing environment, high performers enjoy working with high performers. Ask the right questions during the hiring process- discover how they’ve behaved in the past. See how they engage with other employees. Can they adapt to your culture? The employer is making a decision and also the person being hired needs to understand they are making a decision as well.

    • Lesson two job descriptions- keeps owner and employee consistent. Put clear expectations to grow (training), moving target and never completed. The worst thing you can do as an owner is giving employees responsibility with no authority.


    • Lesson three Latitude- watch employees be decision-makers, scout future leaders of business,  also give them the opportunity to fail. Let the employee see the results of their decisions. “Don’t tell them what to think, help them TO think.”

    • Lesson four developing leaders- you as a leader need to continue to grow in order to lead others.  Be a river not a reservoir. Self-development- what books are you reading? What training are you receiving? Who’s holding you accountable? “What they see, is what they’ll be.”

    • Personal growth- have a process in place, internal growth

    • Lesson five small team development  (leadership in action)- small roundtable meetings within the team to solve their own problems, they have the authority and responsibility to do so. DISC within the team so they know how to communicate with each other.

    • Thanks to Mike Davidson for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    2f42c297-f95c-4190-b3c1-3837ef088c0eFri, 02 Jul 2021 00:15:00 -040038:42falsefull654654Leadership Series Part 3 with Mike Davidson – Growth Environment [RR 654] This 5 part leadership series is meant to motivate, inspire and hopefully bring new processes to light that you can implement into your business and role as a leader. Use each episode to create your own leadership map and goals. Mike Davidson breaks down the most important aspects of leadership to make it easy for anyone to understand and implement. In this episode, we discuss creating a leadership growth environment. remarkableresults.biz/e654    Second in Command: A CEO Perspective [THA 230]Second in Command: A CEO PerspectiveScott Brown, Cardinal Plaza Shell, Springfield, VA. The second-generation owner of Cardinal Plaza Shell, a 2,700 square feet, 5 bay independent repair shop and LEVEL 5 Solutions, an automotive technology company. Celebrated 50 years in business during 2019. Scott is a Member & Past President of Virginia Automotive Association, Member of Car Care Professional Network through the ACA. and founding partner of the Blue Ocean Buying Group for independent repair shops Craig Noel, Owner of 4 location Sun Automotive Springfield, OR. Craig graduated from Lane Community College in 1987 with a Bachelor of Science in Automotive Repair and quickly went to work. He worked for Ford as a Senior Master Technician and then working my way up through the ranks as Team Lead, Service Advisor, Assistant Service Manager. He has also built ground up Street Rods/Show Cars for over 30 years as a hobby. He was “headhunted” by the original owner of Sun Automotive in 2011 and became GM at that time. As of January 1st 2017, he is the proud owner of Sun Automotive. Listen to Craig’s previous episodes HERE. Key Talking Points
    • General Manager- “mini-me” and coaching process to get into COO role
    • COO- confident trusting all aspects of the business including financial decisions
    • Doesn’t depend on locations, but more so on employee count and how much business, you’re doing. You need someone to compliment you as an owner and it will be different with every business. They are “decision filters.”
    • CEO/COO- training for both roles. Separated roles (guard rails) moving in the same direction. Learning about yourself, the business, and the relationship with roles 
    • Attention to detail- helps with training advisors, inventory, processes etc
    • CEO- stay in the future, manage team, set the vision/strategy, allocate resources 
    • COO- stays in the now, managing own team, execute the vision, leads change
    • “Make your presence present when you’re not present.”- what would the CEO do? Make moral decisions, let go as an owner so they learn.
    • Equal relationship- both doing equally important things in business
    • Communication- both ways up and down especially in beginning, changing the habit of employees, they need to communicate with GM/COO. Consider taking a survey in your business on communication.
    • Cheerlead them so they cheerlead others even when things are smooth. Bigger the position, the bigger the target for negatives. Keep supporting. “How am I doing? What’s next?”- questions GM/COO will be asking. 70% mental positive deposits (emotional bank account), 30% withdrawals giving direction and guidance  
    • Finding GM/COO- hardest job to fill, almost like entering a marriage. Hiring from outside can be difficult to fill the position. Internal candidates- task them certain things, what is their ability to think ahead multiple steps?


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    Scott Brown, Cardinal Plaza Shell, Springfield, VA. The second-generation owner of Cardinal Plaza Shell, a 2,700 square feet, 5 bay independent repair shop and LEVEL 5 Solutions, an automotive technology company. Celebrated 50 years in business during 2019. Scott is a Member & Past President of Virginia Automotive Association, Member of Car Care Professional Network through the ACA. and founding partner of the Blue Ocean Buying Group for independent repair shops Craig Noel, Owner of 4 location Sun Automotive Springfield, OR. Craig graduated from Lane Community College in 1987 with a Bachelor of Science in Automotive Repair and quickly went to work. He worked for Ford as a Senior Master Technician and then working my way up through the ranks as Team Lead, Service Advisor, Assistant Service Manager. He has also built ground up Street Rods/Show Cars for over 30 years as a hobby. He was “headhunted” by the original owner of Sun Automotive in 2011 and became GM at that time. As of January 1st 2017, he is the proud owner of Sun Automotive. Listen to Craig’s previous episodes HERE. Key Talking Points
    • General Manager- “mini-me” and coaching process to get into COO role
    • COO- confident trusting all aspects of the business including financial decisions
    • Doesn’t depend on locations, but more so on employee count and how much business, you’re doing. You need someone to compliment you as an owner and it will be different with every business. They are “decision filters.”
    • CEO/COO- training for both roles. Separated roles (guard rails) moving in the same direction. Learning about yourself, the business, and the relationship with roles 
    • Attention to detail- helps with training advisors, inventory, processes etc
    • CEO- stay in the future, manage team, set the vision/strategy, allocate resources 
    • COO- stays in the now, managing own team, execute the vision, leads change
    • “Make your presence present when you’re not present.”- what would the CEO do? Make moral decisions, let go as an owner so they learn.
    • Equal relationship- both doing equally important things in business
    • Communication- both ways up and down especially in beginning, changing the habit of employees, they need to communicate with GM/COO. Consider taking a survey in your business on communication.
    • Cheerlead them so they cheerlead others even when things are smooth. Bigger the position, the bigger the target for negatives. Keep supporting. “How am I doing? What’s next?”- questions GM/COO will be asking. 70% mental positive deposits (emotional bank account), 30% withdrawals giving direction and guidance  
    • Finding GM/COO- hardest job to fill, almost like entering a marriage. Hiring from outside can be difficult to fill the position. Internal candidates- task them certain things, what is their ability to think ahead multiple steps?


    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    8859c4f0-1072-46f5-a314-b2b936e83448Thu, 01 Jul 2021 00:15:00 -040041:18falsefull230230Second in Command: A CEO Perspective [THA 230] As your business continues to grow and perhaps you add a few more locations, or you want to work on your job as the visionary, it’s a natural progression to start brainstorming who you're second in command will be. Why is it important? What qualifications and qualities do they need to possess? How do you set up clear roles and guidelines between your position and theirs? All these questions and more are answered in this episode. Sit back and listen first hand to what works and what doesn’t. remarkableresults.biz/a230    Facing Our Challenges Head-On with Craig Noel [RR 653]Facing Our Challenges Head-On with Craig NoelCraig Noel, Owner of 4 location Sun Automotive Springfield, OR. Craig graduated from Lane Community College in 1987 with a Bachelor of Science in Automotive Repair and quickly went to work. He worked for Ford as a Senior Master Technician and then working my way up through the ranks as Team Lead, Service Advisor, Assistant Service Manager. He has also built ground up Street Rods/Show Cars for over 30 years as a hobby. He was “headhunted” by the original owner of Sun Automotive in 2011 and became GM at that time. As of January 1st 2017, he is the proud owner of Sun Automotive. Listen to Craig’s previous episodes HERE. Key Talking Points
    • Training- slow things down instead of hurrying and overpromising and underdelivering. Service advisers need to be trained to understand and layout how the repair process looks for the customer along the way to both educate them in the moment and to set the expectation of what to expect in the future. “Don’t promise what you don’t know.” Repair order audits- it needs to be clear and easy to understand that the spouse at home will know what’s going on and the competitor be impressed. “Paint a good picture.” Technicians need to sell the job to the advisor that can be resold to the customer.   
    • Education- vehicles now are 4 times more complex than the Apollo rocket. Being a rocket scientist 40 years ago was a recognized and respected career path. We are now automotive engineers and it should be plan A instead of plan B. Capture PTA/School boards and get in front of students and parents. 
    • Culture- teaming together employees that have passion for people and the industry. Paid training during business hours. Respecting their family time. 
    • Community- being involved and present. Always have a finger on the pulse of the community and get involved when you can.   
    • Advice- don’t get lost in the white noise when promoting who you are, pierce the white noise with a sincerity arrow. 
    • Retention- both for employees and customers. Create an environment neither want to leave.

    • Thanks to Craig Noel for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.]]>    Craig Noel, Owner of 4 location Sun Automotive Springfield, OR. Craig graduated from Lane Community College in 1987 with a Bachelor of Science in Automotive Repair and quickly went to work. He worked for Ford as a Senior Master Technician and then working my way up through the ranks as Team Lead, Service Advisor, Assistant Service Manager. He has also built ground up Street Rods/Show Cars for over 30 years as a hobby. He was “headhunted” by the original owner of Sun Automotive in 2011 and became GM at that time. As of January 1st 2017, he is the proud owner of Sun Automotive. Listen to Craig’s previous episodes HERE. Key Talking Points
    • Training- slow things down instead of hurrying and overpromising and underdelivering. Service advisers need to be trained to understand and layout how the repair process looks for the customer along the way to both educate them in the moment and to set the expectation of what to expect in the future. “Don’t promise what you don’t know.” Repair order audits- it needs to be clear and easy to understand that the spouse at home will know what’s going on and the competitor be impressed. “Paint a good picture.” Technicians need to sell the job to the advisor that can be resold to the customer.   
    • Education- vehicles now are 4 times more complex than the Apollo rocket. Being a rocket scientist 40 years ago was a recognized and respected career path. We are now automotive engineers and it should be plan A instead of plan B. Capture PTA/School boards and get in front of students and parents. 
    • Culture- teaming together employees that have passion for people and the industry. Paid training during business hours. Respecting their family time. 
    • Community- being involved and present. Always have a finger on the pulse of the community and get involved when you can.   
    • Advice- don’t get lost in the white noise when promoting who you are, pierce the white noise with a sincerity arrow. 
    • Retention- both for employees and customers. Create an environment neither want to leave.

    • Thanks to Craig Noel for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.]]>    2f046205-5f93-4e12-98ae-70163befaf67Tue, 29 Jun 2021 00:15:00 -040036:14falsefull653653Facing Challenges Head-On with Craig Noel [RR 653] We are a vibrant, growing and essential industry. And like many dynamic industries, we have obstacles to overcome that make what we do fun yet challenging. How do we grow and meet said challenges? Well, Craig Noel’s passion for changing the perception of the automotive world is hard to miss in this episode. Keep listening and become the change agent that we need. remarkableresults.biz/e653    Day End Processes with Bill Nalu and Joe Hanson [CC 093]Day End Processes with Bill Nalu and Joe Hanson

    https://youtu.be/lAWzbES7h8M

    Panel:

    Joe Hanson, Gordies Garage, Roseville, MI. Listen to Joe's previous episodes HERE.

    Bill Nalu, Interstate Auto Care, Madision Heights, MI. Listen to Bill's previous episodes HERE.

     

    Key talking points:

    • Done the same way daily. Predictable
    • One person in charge of the process
    • Joe:Planning, production recap of the day
    • Feedback
    • Parts review for next day
    • Make the morning a quick start. Get mentally prepared for the next day.
    • What is coming in. Set the expectation (stage) for the next day’s production
    • Cash in - Cash outUse bank bag and drop off
    • Manage parts returns. Don’t let it get out of hand.
    • Bill:Set the stage or table for the next day
    • Your survival is dependent on great organized processes
    • Bill offers flexible hours to his team
    • Verify if the vehicle left out has its windows up and is lockedKey’s are locked up
    • Check all building doors. Be sure they are locked
    • Be sure after-hours customer pick-up’s keys are in the lockbox
    • A walk through the shop:Acetylene tanks are closed
    • Doors are closed
    • Hoist locked down
    • All electronic tools locked in a special cabinet
    • All other tools and equipment out of sight from prying eyes
    • Verify the bank deposit against the shop management system
    • Check HVAC system or thermostats 
    • Lock up cash drawer cash
    • Thanks to Bill Nalu and Joe Hanson for their contribution to the aftermarket
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.

    Broadly helps you automatically request reviews so that your customers can promote your business with just one click.

    When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review.

    Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.

     

    ]]>

    https://youtu.be/lAWzbES7h8M

    Panel:

    Joe Hanson, Gordies Garage, Roseville, MI. Listen to Joe's previous episodes HERE.

    Bill Nalu, Interstate Auto Care, Madision Heights, MI. Listen to Bill's previous episodes HERE.

     

    Key talking points:

    • Done the same way daily. Predictable
    • One person in charge of the process
    • Joe:Planning, production recap of the day
    • Feedback
    • Parts review for next day
    • Make the morning a quick start. Get mentally prepared for the next day.
    • What is coming in. Set the expectation (stage) for the next day’s production
    • Cash in - Cash outUse bank bag and drop off
    • Manage parts returns. Don’t let it get out of hand.
    • Bill:Set the stage or table for the next day
    • Your survival is dependent on great organized processes
    • Bill offers flexible hours to his team
    • Verify if the vehicle left out has its windows up and is lockedKey’s are locked up
    • Check all building doors. Be sure they are locked
    • Be sure after-hours customer pick-up’s keys are in the lockbox
    • A walk through the shop:Acetylene tanks are closed
    • Doors are closed
    • Hoist locked down
    • All electronic tools locked in a special cabinet
    • All other tools and equipment out of sight from prying eyes
    • Verify the bank deposit against the shop management system
    • Check HVAC system or thermostats 
    • Lock up cash drawer cash
    • Thanks to Bill Nalu and Joe Hanson for their contribution to the aftermarket
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.

    Broadly helps you automatically request reviews so that your customers can promote your business with just one click.

    When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review.

    Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.

     

    ]]>    fcd7db41-b020-42e8-ba19-ad9b5b4e2dabMon, 28 Jun 2021 00:15:00 -040025:23falsefull9393Do you have a set of tasks that need to be performed at the end of business every day? Does this discipline help your team keep focused on customer service, securing your money, and the facility for closing time? My panel provides you with a few of their day-end disciplines that, as you’ll hear, provide the business and the customer with strong day-end measures.    Guest Host Charlie Marcotte and Virtual Shop Tour at Repair One [AW 059]Guest Host Charlie Marcotte and Virtual Shop Tour at Repair One
  • Guest host, Charlie Marcotte, American Pride Automotive, 4 Locations serving the Virginia Peninsula. Spoke about Profit First.
  • Virtual shop tour with Brenda O’Neal from Repair One Automotive, The Woodlands, TX
  • Trivia Challenge: In What Year Did the US have 1,000,000 registered cars?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>
  • Guest host, Charlie Marcotte, American Pride Automotive, 4 Locations serving the Virginia Peninsula. Spoke about Profit First.
  • Virtual shop tour with Brenda O’Neal from Repair One Automotive, The Woodlands, TX
  • Trivia Challenge: In What Year Did the US have 1,000,000 registered cars?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>    3c0d153a-f316-4f25-a753-a25a0697121eSat, 26 Jun 2021 00:15:00 -040028:25falsefull5959Guest host shop owner Charlie Marcotte, from American Pride Automotive, 4 Locations serving the Virginia Peninsula. Virtual shop tour with Brenda and her son Riley O’Neal from Repair One Automotive, The Woodlands, TX. The Trivia Challenge: In What Year Did the US have 1,000,000 registered cars?    What My Dad Taught Me with Emily Chung [RR 652]What My Dad Taught Me with Emily ChungEmily Chung is a proud mom of two energetic boys. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham. She is a licensed Automotive Service Technician, and Automotive Writer with various publications. She also teaches in the Automotive Business School of Canada at Georgian College. Emily holds a degree from the University of Waterloo in Psychology and Business, and her previous jobs include Psychometrist and Human Resources Associate.

    She has appeared on various media including Breakfast Television, Cityline, and the Marilyn Denis Show. She is passionate about her work; together with her staff, AutoNiche’s purpose is to bring better communication and client service to the auto repair experience. Check Emily’s previous episodes HERE.

    Key Talking Points

    • Emily’s Dad- Owns a national wholesale auto parts business that he started in the 1990s. Both parents immigrated from Hong Kong. Emily used to put label stickers on boxes at the shop when she was little. Enjoyed spending time with him. Learned math by playing blackjack with him. The integrity of business- miscommunication will happen but everything is a discussion/conversation. Worked through racial discrimination by not having a victim mindset.
    • Emily has a commitment to purchase from the “jobbers” instead of buying directly from dad- respects the channel 
    • Being an entrepreneur-"Kids will never remember the extra hours you put into work, they'll remember the extra hours you spent with them" COVID was a blessing in disguise, being able to spend more time with family. 
    • Watching a live game vs highlight reel- the highs and lows of a game when you don’t know the final outcome can seem overwhelming, but when you’re watching a highlight reel and you know the score it doesn’t hit as hard. In the end, everything is going to work out. Our day-to-day lives is only a small data point in the big picture. Mistakes are learning opportunities if you pay attention.
    • Thanks to Emily Chung for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Emily Chung is a proud mom of two energetic boys. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham. She is a licensed Automotive Service Technician, and Automotive Writer with various publications. She also teaches in the Automotive Business School of Canada at Georgian College. Emily holds a degree from the University of Waterloo in Psychology and Business, and her previous jobs include Psychometrist and Human Resources Associate.

    She has appeared on various media including Breakfast Television, Cityline, and the Marilyn Denis Show. She is passionate about her work; together with her staff, AutoNiche’s purpose is to bring better communication and client service to the auto repair experience. Check Emily’s previous episodes HERE.

    Key Talking Points

    • Emily’s Dad- Owns a national wholesale auto parts business that he started in the 1990s. Both parents immigrated from Hong Kong. Emily used to put label stickers on boxes at the shop when she was little. Enjoyed spending time with him. Learned math by playing blackjack with him. The integrity of business- miscommunication will happen but everything is a discussion/conversation. Worked through racial discrimination by not having a victim mindset.
    • Emily has a commitment to purchase from the “jobbers” instead of buying directly from dad- respects the channel 
    • Being an entrepreneur-"Kids will never remember the extra hours you put into work, they'll remember the extra hours you spent with them" COVID was a blessing in disguise, being able to spend more time with family. 
    • Watching a live game vs highlight reel- the highs and lows of a game when you don’t know the final outcome can seem overwhelming, but when you’re watching a highlight reel and you know the score it doesn’t hit as hard. In the end, everything is going to work out. Our day-to-day lives is only a small data point in the big picture. Mistakes are learning opportunities if you pay attention.
    • Thanks to Emily Chung for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    0e76b81a-03c7-4a33-9050-b86053704e47Fri, 25 Jun 2021 00:15:00 -040021:07falsefull652652What My Dad Taught Me with Emily Chung [RR 652] To those of you that have grown up in this industry, what are your most vivid memories? Was it helping change oil on the car, washing cars, or learning how to drive a standard? Whatever the task was, it is probably ingrained in your memory. Parents have a huge impact on our lives and Emily Chung shares how her father, who owns a national wholesale auto parts business, shaped hers. https://remarkableresults.biz/e652    Career Paths – Technician to Manager [THA 229]Career Paths - Technician to Manager

    https://www.youtube.com/watch?v=qf8MKAuptto&t=360s

    Todd Zimmerman, Dynamic Automotive’s Location Leader. He developed a passion for automobiles at a young age and turned it into a career 28 years ago. Todd's early years were spent in Ford and Lincoln dealerships and the last 14 years working with Dynamic Automotive. He started as a technician and then a shop foreman and currently as a location leader. He's an ASE certified master technician, Maryland State Inspector and registered Maryland State emissions repair technician. Todd has worked with ASE as a subject matter expert and to develop the recertification mobile app. He also enjoys mentoring the next generations of technicians. Previous episodes HERE.

    Adam Trawick, Dynamic Automotive's Location Leader

    Paul Foster, Dynamic Automotive's Location Leader and Safety Committee Chairman. He has been in the auto repair industry for 28 years and with Dynamic for 13 years. Paul is a MD state inspector, ASE certified Master Tech with L1, L2 and L3 certifications. Worked in the shop for 23 years and have been the leader at Urbana for 5 years now with his sights set on the General Manager role with Dynamic Automotive.

    Key Talking Points

    • Location leader (manager) 
    • Paul- technician at a different independent location for 5 years, left, became shop foreman and then manager
    • Todd- 13 years in dealership world, wanted to look for something else and be more a part of the business and customers experience 
    • Adam- worked at independent shop 18 years and plateaued, hired and within 6 months became manager of new location 
    • Growing sales for new locations- marketing with mailers 
    • Dynamic Automotive- one of the biggest business in the area and well known, everyone is willing to help each other and there is growth potential 
    • Growth expansion to 5 stores- giving more people opportunities, the learning curve can be steep and fail forward. Letting your employees make their own mistakes and learn. 
    • Future positions- district manager, location development role
    • Road map reviews- gives employees the opportunity to list goals and expectations 
    • Training/mentorship- investment into employees and guides them on their career path, keep training resume on each employee. Also creates a networking outlet. 
    • Advice- take time to think before you speak (filters), be thorough and don’t rush, train your replacement and make sure they’re aware
    • A special thanks to Todd Zimmerman, Adam Trawick and Paul Foster for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Mobile Listening APP’s HERE

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>

    https://www.youtube.com/watch?v=qf8MKAuptto&t=360s

    Todd Zimmerman, Dynamic Automotive’s Location Leader. He developed a passion for automobiles at a young age and turned it into a career 28 years ago. Todd's early years were spent in Ford and Lincoln dealerships and the last 14 years working with Dynamic Automotive. He started as a technician and then a shop foreman and currently as a location leader. He's an ASE certified master technician, Maryland State Inspector and registered Maryland State emissions repair technician. Todd has worked with ASE as a subject matter expert and to develop the recertification mobile app. He also enjoys mentoring the next generations of technicians. Previous episodes HERE.

    Adam Trawick, Dynamic Automotive's Location Leader

    Paul Foster, Dynamic Automotive's Location Leader and Safety Committee Chairman. He has been in the auto repair industry for 28 years and with Dynamic for 13 years. Paul is a MD state inspector, ASE certified Master Tech with L1, L2 and L3 certifications. Worked in the shop for 23 years and have been the leader at Urbana for 5 years now with his sights set on the General Manager role with Dynamic Automotive.

    Key Talking Points

    • Location leader (manager) 
    • Paul- technician at a different independent location for 5 years, left, became shop foreman and then manager
    • Todd- 13 years in dealership world, wanted to look for something else and be more a part of the business and customers experience 
    • Adam- worked at independent shop 18 years and plateaued, hired and within 6 months became manager of new location 
    • Growing sales for new locations- marketing with mailers 
    • Dynamic Automotive- one of the biggest business in the area and well known, everyone is willing to help each other and there is growth potential 
    • Growth expansion to 5 stores- giving more people opportunities, the learning curve can be steep and fail forward. Letting your employees make their own mistakes and learn. 
    • Future positions- district manager, location development role
    • Road map reviews- gives employees the opportunity to list goals and expectations 
    • Training/mentorship- investment into employees and guides them on their career path, keep training resume on each employee. Also creates a networking outlet. 
    • Advice- take time to think before you speak (filters), be thorough and don’t rush, train your replacement and make sure they’re aware
    • A special thanks to Todd Zimmerman, Adam Trawick and Paul Foster for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Mobile Listening APP’s HERE

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>    280c7c68-21c9-4290-ba97-07ae9ab0895cThu, 24 Jun 2021 00:15:00 -040034:46falsefull229229Career Paths - Technician to Manager [THA 229] It’s always interesting to hear the unique paths people have embarked on to be in this industry and to grow in it. Seniority doesn’t always trump leadership skills and a drive to become invested and committed in the business. In this episode, my panel discusses the different career paths that they have taken while working for Dynamic Automotive and their plans for future growth within the company. https://remarkableresults.biz/a229    Total Management Commitment to Training – BE BOLD with Karim Morsli [RR 651]Total Management Commitment to Training - BE BOLD with Karim MorsliKarim Morsli owner of Winkler Automotive in Gaithersburg, MD, is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership.

    He is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes HERE.

    Key Talking Points

    • Training- to give someone the skills needed/upgrade skills to complete a job
    • Training approach- overarching similarity but there should be a difference depending on the position. 
    • Technician training- has to be calculated, sustained, progressive, evolve with changes in technology. It will change the most in business. Learning is a part of your culture and ongoing. Starts from top-down. 
    • Create self-awareness with your employees- how do you lead? Are you asking questions as a leader (not accusatory but leading questions)?
    • Do you have a marketing calendar? How about a training calendar?
    • ASE certifications- know your worth and grow from there and get a sense of fulfillment through achievement   
    • Assessments/competence- all starts at recruiting/hiring. “Garbage in, garbage out.” Constantly assess what their skill level is, never do cookie-cutter training. Be individualized. Also, train for what your business needs too. Assessments are launching off point for improvement. Unconscious Competence, Conscious Competence, Conscious Incompetence, Unconscious Incompetence
    • Has training become unprofessional? Ask employees to go after hours for training and not be paid.
    • On average if you spend $100 on training you’ll receive $450 in return 
    • Retention- how do you fight boredom with your employees? Put them in front of a challenge and be given the opportunity to grow themselves. 
    • Comebacks- training opportunity. Technicians will work on it under the supervision of a manager as neutral pair of eyes. Mistakes happen and you can turn it into a positive by having the technician correct mistake and teach it to others in the shop.
    • Be proactive, not reactive- to be the best business it doesn't come easy or free. 
    • What is your commitment to your employees? Provide the best working environment to allow them to achieve their highest potential 
    • Inducting training: Condition of employment, need to be trained first before working on car/talking to customers to learn ways of business. Trainual software- take SOP’s and transfer into digital format to go through it and be assets what they’ve retained with questions 
    • Continuation training- second step, progression of training
    • Redeployment- changing positions especially when you have multiple locations 
    • Remedial- refresher training 
    • Cultural- all employees should understand your “why” 
    • Developmental- acquiring self-awareness to grow as a person  
    • Innovation- innovate on changing technology 
    • Retirement- transitioning to a different path

     

    • Thanks to Karim Morsli for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

    ]]>    Karim Morsli owner of Winkler Automotive in Gaithersburg, MD, is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership.

    He is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes HERE.

    Key Talking Points

    • Training- to give someone the skills needed/upgrade skills to complete a job
    • Training approach- overarching similarity but there should be a difference depending on the position. 
    • Technician training- has to be calculated, sustained, progressive, evolve with changes in technology. It will change the most in business. Learning is a part of your culture and ongoing. Starts from top-down. 
    • Create self-awareness with your employees- how do you lead? Are you asking questions as a leader (not accusatory but leading questions)?
    • Do you have a marketing calendar? How about a training calendar?
    • ASE certifications- know your worth and grow from there and get a sense of fulfillment through achievement   
    • Assessments/competence- all starts at recruiting/hiring. “Garbage in, garbage out.” Constantly assess what their skill level is, never do cookie-cutter training. Be individualized. Also, train for what your business needs too. Assessments are launching off point for improvement. Unconscious Competence, Conscious Competence, Conscious Incompetence, Unconscious Incompetence
    • Has training become unprofessional? Ask employees to go after hours for training and not be paid.
    • On average if you spend $100 on training you’ll receive $450 in return 
    • Retention- how do you fight boredom with your employees? Put them in front of a challenge and be given the opportunity to grow themselves. 
    • Comebacks- training opportunity. Technicians will work on it under the supervision of a manager as neutral pair of eyes. Mistakes happen and you can turn it into a positive by having the technician correct mistake and teach it to others in the shop.
    • Be proactive, not reactive- to be the best business it doesn't come easy or free. 
    • What is your commitment to your employees? Provide the best working environment to allow them to achieve their highest potential 
    • Inducting training: Condition of employment, need to be trained first before working on car/talking to customers to learn ways of business. Trainual software- take SOP’s and transfer into digital format to go through it and be assets what they’ve retained with questions 
    • Continuation training- second step, progression of training
    • Redeployment- changing positions especially when you have multiple locations 
    • Remedial- refresher training 
    • Cultural- all employees should understand your “why” 
    • Developmental- acquiring self-awareness to grow as a person  
    • Innovation- innovate on changing technology 
    • Retirement- transitioning to a different path

     

    • Thanks to Karim Morsli for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

    ]]>    c3a5da08-2352-4922-a84f-7e0546a802d0Tue, 22 Jun 2021 00:15:00 -040052:58falsefull651651Total Management Commitment to Training - BE BOLD with Karim Morsli [RR 651] Everyone knows training is one of the most important parts of your business. What kind of training do you do? Are you 100% committed to training? Does your culture reflect continual learning? In this episode, Karim Morsli from Winkler Automotive breaks down the essence of training in a very different way that will get you thinking large. If you are ready to take your training commitment to the next level - this is a required listen. https://remarkableresults.biz/e651    Chris Cloutier and Virtual Shop Tour with Sam Craven [AW 058]Guest Host Chris Cloutier and Virtual Shop Tour with Sam Craven
  • Guest host, Chris Cloutier, Golden Rule Auto Care, CEO AutoText.me
  • Virtual shop tour from Sam Craven, The Garagisti, Houston, TX
  • Trivia Challenge: What year launched the Corvette ZR1, nicknamed the ‘King of the Hill”

    • Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour  ]]>
  • Guest host, Chris Cloutier, Golden Rule Auto Care, CEO AutoText.me
  • Virtual shop tour from Sam Craven, The Garagisti, Houston, TX
  • Trivia Challenge: What year launched the Corvette ZR1, nicknamed the ‘King of the Hill”

    • Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour  ]]>    45567290-b332-4fdb-bdb5-73b3a3fd61c9Sat, 19 Jun 2021 00:15:00 -040029:12falsefull5858    Hitting Rock Bottom and Climbing out [RR 650]Hitting Rock Bottom and Climbing outJeff and Donna Hazeltine- Owners of American Import Auto, Venice FL

    Troy Vaninetti– Troy has been married to wife Kori for 27 years and has four children with one still living at home with one 15-month-old granddaughter. Troy started working in a Texaco full-service station at age 17 and progressed through the following: from service attendant, tire attendant, apprentice technician, lead technician, shop manager, to purchasing Graham Auto Repair in 2006. Troy knew the importance of having coaching he joined ATI in 2012 and increased his business revenue every since. Troy leased a six-bay building in Graham for ten years before being forced to build his own 7 bay building due to losing His lease in 2016. In his first full year in the new building, Troy doubled his annual revenue. Since then Troy has won the National Top 12 ATI awards in 2018,2019, and 2020. Capturing the number one National Top Shop Award in 2020. Now Troy is working on His second location in Yelm Washington. Listen to Troy's previous episode HERE

    Key Talking Points

    • Losing 14-year employee-store had plateaued with the technician. It was difficult leaving the comfort zone to get to the next level. Had employee go through 2-year leadership class and join 20 group with no results. 
    • Are you ready to go backward to move forward?
    • Started to build a team- hired shop manager and another advisor to buffer losing employee. The 14-year technician put his two weeks notice in to see if they would make him stay, but Jeff and Donna gladly accepted it.  
    • Also lost A tech to retirement at the same time- things felt like it was falling apart 
    • Donna saw the struggle the shop and Jeff were enduring and reached out for support from 20 group- Troy called Jeff and told him he was at the bottom but it was a turning point to restart the shop. Jeff had seen Troy go through twice as difficult issues with his shop and rise above. Jeff felt encouraged and revitalized. Started getting wins.     
    • Jeff had to let employees go that was not accepting of the change. Has all new employees. 
    • Jeff was the center of the business and was never able to take a vacation until now
    • Biggest takeaways- get yourself in a 20 group and start building relationships with other shop owners. Own your dirt instead of leasing for business. 

     

    • Thanks to Donna and Jeff Hazeltine and Troy Vaninetti for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Jeff and Donna Hazeltine- Owners of American Import Auto, Venice FL

    Troy Vaninetti– Troy has been married to wife Kori for 27 years and has four children with one still living at home with one 15-month-old granddaughter. Troy started working in a Texaco full-service station at age 17 and progressed through the following: from service attendant, tire attendant, apprentice technician, lead technician, shop manager, to purchasing Graham Auto Repair in 2006. Troy knew the importance of having coaching he joined ATI in 2012 and increased his business revenue every since. Troy leased a six-bay building in Graham for ten years before being forced to build his own 7 bay building due to losing His lease in 2016. In his first full year in the new building, Troy doubled his annual revenue. Since then Troy has won the National Top 12 ATI awards in 2018,2019, and 2020. Capturing the number one National Top Shop Award in 2020. Now Troy is working on His second location in Yelm Washington. Listen to Troy's previous episode HERE

    Key Talking Points

    • Losing 14-year employee-store had plateaued with the technician. It was difficult leaving the comfort zone to get to the next level. Had employee go through 2-year leadership class and join 20 group with no results. 
    • Are you ready to go backward to move forward?
    • Started to build a team- hired shop manager and another advisor to buffer losing employee. The 14-year technician put his two weeks notice in to see if they would make him stay, but Jeff and Donna gladly accepted it.  
    • Also lost A tech to retirement at the same time- things felt like it was falling apart 
    • Donna saw the struggle the shop and Jeff were enduring and reached out for support from 20 group- Troy called Jeff and told him he was at the bottom but it was a turning point to restart the shop. Jeff had seen Troy go through twice as difficult issues with his shop and rise above. Jeff felt encouraged and revitalized. Started getting wins.     
    • Jeff had to let employees go that was not accepting of the change. Has all new employees. 
    • Jeff was the center of the business and was never able to take a vacation until now
    • Biggest takeaways- get yourself in a 20 group and start building relationships with other shop owners. Own your dirt instead of leasing for business. 

     

    • Thanks to Donna and Jeff Hazeltine and Troy Vaninetti for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    9d6f3e09-9a4d-4dca-8fcf-990bf54d8f31Fri, 18 Jun 2021 00:15:00 -040033:05falsefull650650Hitting Rock Bottom and Climbing out [RR 650] The hardest part about moving forward is sometimes going backward. Moving out of your comfort zone and embracing change can be a struggle for all of us to do. In this episode, Jeff and Donna Hazeltine share an emotional story that happened just 8 months ago. They had hit rock bottom with their business after losing long-term employees and felt like things couldn’t get any worse. They had help from their fellow shop owner Troy Vaninetti. Discover how they climbed out and now have a completely different business culture.    Make Price Irrelevant [THA 228]Make Price IrrelevantCharlene Parlett, AMAM, CEC, ATI Executive Coach Charlene is an Executive Coach at ATI, is a former shop owner, and has been a coach for 6 years. Charlene helps clients find the right solutions to their challenges and encourages them to make the changes that result in having the life they dreamed about when they got into business ownership. Find Charlene's previous episodes HERE Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE. “He is ‘just a car guy’ with lots of knowledge and is brave enough to talk about it”. Maylan’s purpose is to educate leaders to be a better owner or service writer. Kevin Vaught, Elite Worldwide Business Development Coach, former multi-shop owner. Find Kevin's previous episodes HERE Key Talking Points
    • Developing customer experience- the customer is more willing to pay more if the experience meets the criteria to warrant the price. Customer service is different than the experience. Big things are expected (fix the car and have some complimentary amenities), what about the little things (using first name basis, water bottles with logo in the cup holder when ready). You need to have the entire team involved. Treating internal (employees) and external (customers) with high value. You don’t need money to be kind and nice to others. How does the building look? What is the smell when walking in? How are employees dressed? Do they have nametags?
    • When organizations were asked to rate their quality of Customer Experience, 80% believe they are delivering a superior experience. This is compared to only 8% of customers who believe they are receiving a great Customer Experience
    • GLUE- giving little unexpected extras
    • Number one priority is to treat customers like kings and queens- they are the most important person that day.
    • Relationship business- want customers to keep coming back the rest of their lives, they are not an interruption in your day
    • You’re being compared to a customer’s last great experience (inside and outside the industry). What is a good experience for them? Ask them!
    • Technical knowledge means nothing to customers- they don’t know and want to know when the car will be done. Technology won't replace the experience a customer gets, it is a tool.
    • Overpromise and under deliver- customers remember that more than the price of services
    • What’s your favorite restaurant? Is it based on price or comfort and service?
    • Every customer will talk about a good or bad experience to others
    • You make sales with conversation, not email or texts
    • Don’t chase money, money will follow with exceptional service
    • “We don’t fix cars, we take care of people”
    • Raise your standards and communicate them to your team, doesn’t happen overnight. Have a plan and procedure until it is engrained. Make everyone accountable with clear expectations.
    • A special thanks to Charlene Parlett, Maylan Newton and Kevin Vaught for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    Charlene Parlett, AMAM, CEC, ATI Executive Coach Charlene is an Executive Coach at ATI, is a former shop owner, and has been a coach for 6 years. Charlene helps clients find the right solutions to their challenges and encourages them to make the changes that result in having the life they dreamed about when they got into business ownership. Find Charlene's previous episodes HERE Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE. “He is ‘just a car guy’ with lots of knowledge and is brave enough to talk about it”. Maylan’s purpose is to educate leaders to be a better owner or service writer. Kevin Vaught, Elite Worldwide Business Development Coach, former multi-shop owner. Find Kevin's previous episodes HERE Key Talking Points
    • Developing customer experience- the customer is more willing to pay more if the experience meets the criteria to warrant the price. Customer service is different than the experience. Big things are expected (fix the car and have some complimentary amenities), what about the little things (using first name basis, water bottles with logo in the cup holder when ready). You need to have the entire team involved. Treating internal (employees) and external (customers) with high value. You don’t need money to be kind and nice to others. How does the building look? What is the smell when walking in? How are employees dressed? Do they have nametags?
    • When organizations were asked to rate their quality of Customer Experience, 80% believe they are delivering a superior experience. This is compared to only 8% of customers who believe they are receiving a great Customer Experience
    • GLUE- giving little unexpected extras
    • Number one priority is to treat customers like kings and queens- they are the most important person that day.
    • Relationship business- want customers to keep coming back the rest of their lives, they are not an interruption in your day
    • You’re being compared to a customer’s last great experience (inside and outside the industry). What is a good experience for them? Ask them!
    • Technical knowledge means nothing to customers- they don’t know and want to know when the car will be done. Technology won't replace the experience a customer gets, it is a tool.
    • Overpromise and under deliver- customers remember that more than the price of services
    • What’s your favorite restaurant? Is it based on price or comfort and service?
    • Every customer will talk about a good or bad experience to others
    • You make sales with conversation, not email or texts
    • Don’t chase money, money will follow with exceptional service
    • “We don’t fix cars, we take care of people”
    • Raise your standards and communicate them to your team, doesn’t happen overnight. Have a plan and procedure until it is engrained. Make everyone accountable with clear expectations.
    • A special thanks to Charlene Parlett, Maylan Newton and Kevin Vaught for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    5d3e98f6-f468-418a-bc9f-4727b2bfc699Thu, 17 Jun 2021 00:15:00 -040041:14falsefull228228Make Price Irrelevant [THA 228] Everyone strives to implement good customer service. But what about creating an exceptional customer experience? Being friendly and helpful to customers while repairing their vehicles correctly is plain old expected. In a restaurant or hotel or anyplace for that matter, what is going to push you to remember the experience? Have you asked your customers if you are meeting their expectations? In this episode find out how to elevate your business and culture.    Satellite Location with Tom Grady [RR 649]Satellite Location with Tom GradyTom Grady founded Redhawk Auto Service in 2005 with the goal of providing the Temecula Valley with high-quality automotive service that emphasizes excellence, value, and convenience. Tom Grady has over 35 years of automotive industry experience as a former executive with Ford Motor Company and Nissan. He was also an automotive dealer in Orange County and New York. Mr. Grady has an M.B.A. degree and a B.A. in Economics.

    The Grady’s also own full-service hand car washes and founded Redhawk Hand Car Wash in 2003. Mr. Grady has been actively involved in the community through the Rotary Club and as the past Chairman of the Lake Elsinore Chamber of Commerce.

    Key Talking Points

    • 6 bays in 2,000 square feet- 6 technicians, 15-year business. Last three years the business did 1.5-2 million per year. 
    • Satelite location- needed more space but didn’t want to expand and purchase another business for a second location. Started looking at flex condos during the pandemic, found one that was available for purchase. It was a call center and part of it is offices for rent plus has offices for businesses for the first time. Tom equipt it with 6 lifts. 5 minutes away from first location. Service advisors will stay at first location. 
    • Goal increase business but cut back expense to achieve efficiency 
    • First location will be used for quick work, satellite location will be used for work and repair that take longer 
    • Challenges- logistics, communications between both shops, AAA towing drop-offs (no parked cars overnight at satellite), and computer systems
    • Marketing- saying “yes” to the customer. Tom loves the sizzle of “selling and marketing.”
    • Tom is the visionary of the business and in the CEO ATI Program and his second in command is in COO program.
    • Thanks to Tom Grady for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

    Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

    ]]>    Tom Grady founded Redhawk Auto Service in 2005 with the goal of providing the Temecula Valley with high-quality automotive service that emphasizes excellence, value, and convenience. Tom Grady has over 35 years of automotive industry experience as a former executive with Ford Motor Company and Nissan. He was also an automotive dealer in Orange County and New York. Mr. Grady has an M.B.A. degree and a B.A. in Economics.

    The Grady’s also own full-service hand car washes and founded Redhawk Hand Car Wash in 2003. Mr. Grady has been actively involved in the community through the Rotary Club and as the past Chairman of the Lake Elsinore Chamber of Commerce.

    Key Talking Points

    • 6 bays in 2,000 square feet- 6 technicians, 15-year business. Last three years the business did 1.5-2 million per year. 
    • Satelite location- needed more space but didn’t want to expand and purchase another business for a second location. Started looking at flex condos during the pandemic, found one that was available for purchase. It was a call center and part of it is offices for rent plus has offices for businesses for the first time. Tom equipt it with 6 lifts. 5 minutes away from first location. Service advisors will stay at first location. 
    • Goal increase business but cut back expense to achieve efficiency 
    • First location will be used for quick work, satellite location will be used for work and repair that take longer 
    • Challenges- logistics, communications between both shops, AAA towing drop-offs (no parked cars overnight at satellite), and computer systems
    • Marketing- saying “yes” to the customer. Tom loves the sizzle of “selling and marketing.”
    • Tom is the visionary of the business and in the CEO ATI Program and his second in command is in COO program.
    • Thanks to Tom Grady for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

    Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

    ]]>    969ebe81-506e-4bf9-9362-70462a4099f3Tue, 15 Jun 2021 00:15:00 -040026:07falsefull649649Satellite Location with Tom Grady [RR 649] So many shop owners want to expand their business but oftentimes have a hard time finding a second location to purchase. You can wait years before a business location becomes available. And sometimes you find the land but building from the ground up isn’t an option for your budget. Have you ever thought about a satellite location? Tom Grady is in the process of opening his satellite location a few miles away from his current shop. Find out how and why he did it in this real informative episode. https://remarkableresults.biz/e649    Selling Batteries with Tom Sciortino and John Armstead [CC 092]Selling Batteries with Tom Sciortino and John Armstead

    https://www.youtube.com/watch?v=eozm7M1qMKg&t=1s

    Tom Sciortino, Total Automotive, Tonawanda, NY. Graduated 1983 ECC with an associate degree in Automotive technology. Worked from 1981-1986 (broad Elm, Tire man, and Goodyear) and opened Total Automotive June 1st, 1986 (just celebrated 35 years in business. Purchased his current location in 2016 after renting for 30 years. Tom has 3 techs, 1 service writer and is an ASE Master Tech

    John Armstead opened up Armstead Automotive Repair in 1986, out of a two-bay garage, in downtown Holly. In 1992, Armstead Automotive moved to the existing location on Fish Lake Rd. At this location, Armstead Automotive was able to expand and tailor to our customer’s needs. In 2004 we added a heavy-duty 4 bay addition, that can hold vehicles as large as school buses, RVs, and bucket trucks. On the west side of the building, John built a custom railroad track for all hy-rail needs. Armstead Automotive is willing to adapt to what our customers need…challenge accepted.

    Now, Armstead Automotive is a fully-fledged auto repair shop complete with nine bays and a family of Armsteads, working tirelessly to deliver an experience that goes unrivaled in Holly, Saginaw, and the surrounding communities.

    For an auto repair shop in Holly or Saginaw that looks out for you and your vehicle, no matter what, through the complex transmission repairs, to a simple oil change, look no further than Armstead Automotive Repair. 

    Key Talking Points

    • Waiting customer- demand purchase, if needs battery customers would rather have it done right away. Offer print out and keep a history of batteries. Be consistent.
    • Battery testing- DVI process/inspection
    • Both John and Tom sell around 150 batteries per year- 3 per week
    • Rotate stock batteries every 90 days 
    • Hotter climates batteries often need changing after 48 months
    • Some cars won’t start/stop of battery is weak
    • Batteries dying- lights staying on (map lights). 
    • COVID 19- cars sitting for a long period of time and won’t start
    • If you’re not selling batteries then you’re not checking/testing
    • Profitability- 25-35%, labor and sale like tires.
    • AAA won’t change on road for certain cars with batteries in the trunk or under seat etc
    • Thanks to Tom Sciortino and John Armstead for their contribution to the aftermarket
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.

    Broadly helps you automatically request reviews so that your customers can promote your business with just one click.

    When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review.

    Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.

    ]]>

    https://www.youtube.com/watch?v=eozm7M1qMKg&t=1s

    Tom Sciortino, Total Automotive, Tonawanda, NY. Graduated 1983 ECC with an associate degree in Automotive technology. Worked from 1981-1986 (broad Elm, Tire man, and Goodyear) and opened Total Automotive June 1st, 1986 (just celebrated 35 years in business. Purchased his current location in 2016 after renting for 30 years. Tom has 3 techs, 1 service writer and is an ASE Master Tech

    John Armstead opened up Armstead Automotive Repair in 1986, out of a two-bay garage, in downtown Holly. In 1992, Armstead Automotive moved to the existing location on Fish Lake Rd. At this location, Armstead Automotive was able to expand and tailor to our customer’s needs. In 2004 we added a heavy-duty 4 bay addition, that can hold vehicles as large as school buses, RVs, and bucket trucks. On the west side of the building, John built a custom railroad track for all hy-rail needs. Armstead Automotive is willing to adapt to what our customers need…challenge accepted.

    Now, Armstead Automotive is a fully-fledged auto repair shop complete with nine bays and a family of Armsteads, working tirelessly to deliver an experience that goes unrivaled in Holly, Saginaw, and the surrounding communities.

    For an auto repair shop in Holly or Saginaw that looks out for you and your vehicle, no matter what, through the complex transmission repairs, to a simple oil change, look no further than Armstead Automotive Repair. 

    Key Talking Points

    • Waiting customer- demand purchase, if needs battery customers would rather have it done right away. Offer print out and keep a history of batteries. Be consistent.
    • Battery testing- DVI process/inspection
    • Both John and Tom sell around 150 batteries per year- 3 per week
    • Rotate stock batteries every 90 days 
    • Hotter climates batteries often need changing after 48 months
    • Some cars won’t start/stop of battery is weak
    • Batteries dying- lights staying on (map lights). 
    • COVID 19- cars sitting for a long period of time and won’t start
    • If you’re not selling batteries then you’re not checking/testing
    • Profitability- 25-35%, labor and sale like tires.
    • AAA won’t change on road for certain cars with batteries in the trunk or under seat etc
    • Thanks to Tom Sciortino and John Armstead for their contribution to the aftermarket
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.

    Broadly helps you automatically request reviews so that your customers can promote your business with just one click.

    When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review.

    Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.

    ]]>    d23802bb-2773-432d-abb3-15f3f87a171dMon, 14 Jun 2021 00:15:00 -040022:22falsefull9292Selling Batteries with Tom Sciortino and John Armstead [CC 092] How many batteries are you selling in your business per week and per year? Are you testing each battery that comes through the bays no matter what? You might be missing an opportunity to not only make a sale but also gain a customer’s trust that their battery needs to be replaced before it fails. No one wants to get stuck because of a dead battery. Listen and learn from two guys that aren’t shy about sharing how many batteries they sell per week! Head to the CarmCast Page on my website https://remarkableresults.biz to listen or watch archived episodes.    ASE Service Professionals Month – Trish Serratore [Bonus 09]ASE Service Professionals Month - Trish SerratoreTrish Serratore

    Senior VP Communications, ASE

    Talking Points:

    • ASE Service Professionals Month June each year
    • Recognition of our true professionals 
    • Essential workers
    • The automotive service professionals have kept our cars running during the pandemic
    • June is ASE's birthday month. 50 years old next year (2022)
    • Take a moment to thank your technicians, parts counterperson, service advisors
    • Tools to help you at: https://www.asetoolkit.com/toolkit/aspm

    We discuss some why and how to jump on board with Service Professionals Month. This is a very short listen and we toss up some ideas on how to build momentum inside your community, but more important to thank your people who have invested in their ASE Certifications. There is still time to embrace and support ASE Service Professionals Month.

    ]]>    Trish Serratore

    Senior VP Communications, ASE

    Talking Points:

    • ASE Service Professionals Month June each year
    • Recognition of our true professionals 
    • Essential workers
    • The automotive service professionals have kept our cars running during the pandemic
    • June is ASE's birthday month. 50 years old next year (2022)
    • Take a moment to thank your technicians, parts counterperson, service advisors
    • Tools to help you at: https://www.asetoolkit.com/toolkit/aspm

    We discuss some why and how to jump on board with Service Professionals Month. This is a very short listen and we toss up some ideas on how to build momentum inside your community, but more important to thank your people who have invested in their ASE Certifications. There is still time to embrace and support ASE Service Professionals Month.

    ]]>    4fe0f679-8c78-4f34-869f-b14091e0690cSun, 13 Jun 2021 00:15:00 -040010:59falsefull99I’m with Sr. VP of Communications at ASE, Trish Serratore and we discuss some why and how to jump on board with Service Professionals Month. This is a very short listen and we toss up some ideas on how to build momentum inside your community, but more important to thank your people who have invested in their ASE Certifications. There is still time to embrace and support ASE Service Professionals Month.    G Jerry Truglia and Virtual Tour at Dorman Products [AW 057]G Jerry Truglia and Virtual Tour at Dorman Products
  • Guest host, G Jerry Truglia from TST. G Jerry's previous episodes HERE
  • Jim Lucas, VP Product at Dorman
  • Virtual Shop Tour at Dorman Products. Dorman previous episodes HERE
  • Trivia Challenge: Which Car Was Labeled "The Worst Car in History"?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>
  • Guest host, G Jerry Truglia from TST. G Jerry's previous episodes HERE
  • Jim Lucas, VP Product at Dorman
  • Virtual Shop Tour at Dorman Products. Dorman previous episodes HERE
  • Trivia Challenge: Which Car Was Labeled "The Worst Car in History"?

    •   Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour]]>    d260f448-b932-4258-8b0d-dd3ee6459e7fFri, 11 Jun 2021 20:00:00 -040026:05falsefull5757Guest host G Jerry Truglia from TST and Virtual Tour at Dorman Products. Trivia Challenge: Which Car Was Labeled "The Worst Car in History"?    Journaling – Your Personal Case Study with Matt Fanslow [RR 648]Journaling - Your Personal Case Study with Matt FanslowMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE. Key Talking Points
    • Competent technician shortage
    • Biggest issues within shops- communication and remembering everything as things change
    • Commute back and forth to work- have time to think about your day. Be honest and critical. When you’re entry-level there may be more negatives than positives, don’t beat yourself up about it. Unpack it step by step. Were you on your phone too much? Did you have unnecessary motions?
    • Keeping journal/diary/google docs- while at work jot down some bullet points and when you’re at home expand each one. Helps with great with memory and learning. If using an electronic journal you can search it as time goes on. As you accumulate entries over time, go back and read what you wrote and see firsthand the progress you’ve made. Brings value to yourself and employer. Confidence through competency. Steer the direction of feelings of anxiety and being overwhelmed with new information. Use anxiety to push yourself forward.
    • Future journal/diary you write in every month or every few months. Where do you want to be? How will you get there? Be a specialty tech or diagnostic tech etc. Build a path and map out weak areas to focus on.
    • Everyone learns differently- write down your take on processes that helps you learn and remember
    • The way your brain works is malleable- rewire it with how you learn best
    • What is memory? To learn from mistakes and not doing them again. Our memory has changed as technology has advanced. We no longer memorize information like we used to with the ease of the internet search engines. Remembering phone numbers is a skill of the past.
    • Scientific proof and studies- Journal of Applied Psychology and National Academy of Sciences.
    • Jorge Menchu- Episodes 180 and 241

     
    • Thanks to Matt Fanslow for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE. Key Talking Points
    • Competent technician shortage
    • Biggest issues within shops- communication and remembering everything as things change
    • Commute back and forth to work- have time to think about your day. Be honest and critical. When you’re entry-level there may be more negatives than positives, don’t beat yourself up about it. Unpack it step by step. Were you on your phone too much? Did you have unnecessary motions?
    • Keeping journal/diary/google docs- while at work jot down some bullet points and when you’re at home expand each one. Helps with great with memory and learning. If using an electronic journal you can search it as time goes on. As you accumulate entries over time, go back and read what you wrote and see firsthand the progress you’ve made. Brings value to yourself and employer. Confidence through competency. Steer the direction of feelings of anxiety and being overwhelmed with new information. Use anxiety to push yourself forward.
    • Future journal/diary you write in every month or every few months. Where do you want to be? How will you get there? Be a specialty tech or diagnostic tech etc. Build a path and map out weak areas to focus on.
    • Everyone learns differently- write down your take on processes that helps you learn and remember
    • The way your brain works is malleable- rewire it with how you learn best
    • What is memory? To learn from mistakes and not doing them again. Our memory has changed as technology has advanced. We no longer memorize information like we used to with the ease of the internet search engines. Remembering phone numbers is a skill of the past.
    • Scientific proof and studies- Journal of Applied Psychology and National Academy of Sciences.
    • Jorge Menchu- Episodes 180 and 241

     
    • Thanks to Matt Fanslow for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    60a25c6b-0f75-478b-93ca-83f57079282aFri, 11 Jun 2021 00:15:00 -040053:15falsefull648648Journaling - Your Personal Case Study with Matt Fanslow [RR 648] Do you remember being in school and it seemed like all you were doing was writing? You also memorized phone numbers. With the introduction of cell phones and computers, it seems like our memory bank has shifted. Anything we need is at a click of a button or a quick google search. In this episode, Matt Fanslow challenges you to go back to the days of journaling and recounting your day. Start keeping a log of success and struggles you face in work and in life. It will help you map out a path to success for yourself. Journaling would be beneficial for new technicians entering our industry that might be overwhelmed. Will you take the time to create your own personal case study? Type it or write it, you choose.    Shop New Build with Seth Thorson and Troy Vaninetti [THA 227]Shop New Build with Seth Thorson and Troy Vaninetti

    https://www.youtube.com/watch?v=PaSgyYH1em8

    Seth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, MN. He just started to build a brand new shop and experts to be in by June 2021.

    Seth was educated at a UTI in Chicago, where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan. From there he moved to an independent shop in Waterford Michigan and learned VW Audi. Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up.

    He is the owner of Eurotech, which specializes in BMW, Mercedes, and Audi cars. He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians is able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models.

    Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics. He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program.

    Seth belongs to AASP in MN, BIMRS as well as NASTEF. He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners have helped grow his business. Listen to Seth’s previous episodes HERE.

    Troy Vaninetti- Troy has been Married to His beautiful wife Kori for 27 years and has four children with one still living at home with one 15 month old granddaughter.Troy started working in a Texaco full service station at age 17, and progressed through the following: from service attendant, tire attendant, apprentice technician, lead technician, shop manager, to purchasing Graham Auto Repair in 2006. Troy knew the importance of having coaching he joined ATI in 2012 and increased his business revenue every since. Troy leased a six-bay building in Graham for ten years before being forced to build his own 7 bay building due to losing His lease in 2016. In his first full year in the new building, Troy doubled his annual revenue. Since then Troy has won the National Top 12 ATI awards in 2018,2019, and 2020. Capturing the number one National Top Shop Award in 2020. Now Troy is working on His second location in Yelm Washington.

    Key Talking Points

    • Seth Thorson- 3rd location, built within 9 months in a motorplex condo. It was a PUD (planned unit development). 4,000 square feet, 6 bays total. Tile floor came from Germany and an employee from the company came to install it on a work visa. Epoxy tends to not hold up as well as tile. Customer waiting room downstairs and VIP lounge upstairs. Kitchenette upstairs as well. The location will be hosting car shows and events. Two customer bathrooms and one employee bathroom. Oil and fluids housed upstairs with a pump system. Had fixed price budget bid. Radiant in-floor heat and HVAC air conditioner. Discussed planning and input with shop foreman. Promoting 3 locations on the website, you can call and reach a live person that will book an appointment and pick up car to be serviced at a different location.
    • Troy Vaninetti- new building 4 years old, 7 bays. Over 2 years to be built start to finish. Covered entrance service area. Mixed soil with concrete because the soil was too wet to build on. Made depth 50 ft in case he wants to repurpose space as commercial retail space. Hired a designer to design the interior of the shop. Within the first year the shop doubled revenue, nicer building attracts different clientele.
    • Upgrading customer amenities- people make emotional decisions based on how they feel when they walk into a place.
    • Advice- start early because it is a long process. Remodeling is very different than new builds, make sure you are clear with vision with architect. Visit as many places as you can to decide what you like and don’t like. If you can, assign someone to help with obtaining permits and being the squeaky wheel. New builds/updates to buildings also attracts technicians that want to work there. Have financials in order for bank and be prompt with reports they need.
    • A special thanks to Seth Thorson and Troy Vaninetti for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Mobile Listening APP’s HERE

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>

    https://www.youtube.com/watch?v=PaSgyYH1em8

    Seth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, MN. He just started to build a brand new shop and experts to be in by June 2021.

    Seth was educated at a UTI in Chicago, where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan. From there he moved to an independent shop in Waterford Michigan and learned VW Audi. Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up.

    He is the owner of Eurotech, which specializes in BMW, Mercedes, and Audi cars. He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians is able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models.

    Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics. He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program.

    Seth belongs to AASP in MN, BIMRS as well as NASTEF. He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners have helped grow his business. Listen to Seth’s previous episodes HERE.

    Troy Vaninetti- Troy has been Married to His beautiful wife Kori for 27 years and has four children with one still living at home with one 15 month old granddaughter.Troy started working in a Texaco full service station at age 17, and progressed through the following: from service attendant, tire attendant, apprentice technician, lead technician, shop manager, to purchasing Graham Auto Repair in 2006. Troy knew the importance of having coaching he joined ATI in 2012 and increased his business revenue every since. Troy leased a six-bay building in Graham for ten years before being forced to build his own 7 bay building due to losing His lease in 2016. In his first full year in the new building, Troy doubled his annual revenue. Since then Troy has won the National Top 12 ATI awards in 2018,2019, and 2020. Capturing the number one National Top Shop Award in 2020. Now Troy is working on His second location in Yelm Washington.

    Key Talking Points

    • Seth Thorson- 3rd location, built within 9 months in a motorplex condo. It was a PUD (planned unit development). 4,000 square feet, 6 bays total. Tile floor came from Germany and an employee from the company came to install it on a work visa. Epoxy tends to not hold up as well as tile. Customer waiting room downstairs and VIP lounge upstairs. Kitchenette upstairs as well. The location will be hosting car shows and events. Two customer bathrooms and one employee bathroom. Oil and fluids housed upstairs with a pump system. Had fixed price budget bid. Radiant in-floor heat and HVAC air conditioner. Discussed planning and input with shop foreman. Promoting 3 locations on the website, you can call and reach a live person that will book an appointment and pick up car to be serviced at a different location.
    • Troy Vaninetti- new building 4 years old, 7 bays. Over 2 years to be built start to finish. Covered entrance service area. Mixed soil with concrete because the soil was too wet to build on. Made depth 50 ft in case he wants to repurpose space as commercial retail space. Hired a designer to design the interior of the shop. Within the first year the shop doubled revenue, nicer building attracts different clientele.
    • Upgrading customer amenities- people make emotional decisions based on how they feel when they walk into a place.
    • Advice- start early because it is a long process. Remodeling is very different than new builds, make sure you are clear with vision with architect. Visit as many places as you can to decide what you like and don’t like. If you can, assign someone to help with obtaining permits and being the squeaky wheel. New builds/updates to buildings also attracts technicians that want to work there. Have financials in order for bank and be prompt with reports they need.
    • A special thanks to Seth Thorson and Troy Vaninetti for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Mobile Listening APP’s HERE

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>    0c2125fa-b6b0-4a06-a37b-13f7726a8321Thu, 10 Jun 2021 00:15:00 -040033:34falsefull227227Shop New Build with Seth Thorson and Troy Vaninetti [THA 227] Whether you’re ready to expand to another location, remodeling an existing building or starting from scratch, construction and breaking ground can be very overwhelming with different challenges based on the location. How do you create and build the shop of your dreams? Shop owners Seth Thorson and Troy Vaninetti share their experiences and offer advice with what they’ve learned during the process. Take this opportunity to get the wheels turning for a future project.    The CEO Commitment with Mike Bennett [RR 647]The CEO Commitment with Mike BennettMike Bennett has been in the industry since 1985. He is an ASE Master Tech who has worked for GM as Technician, Shop Foreman, Service Manager and Service Director for 2 locations.

    Mike bought his current shop, Mike’s Kars, in Gettysburg, PA in 1999. It is a a four-bay shop with 3 technicians. In 2011, he became a full-time coach with Automotive Training Institute helping shop owner’s to re-engineer and grow their businesses. Mike Bennett’s previous episodes HERE.

    Key Talking Points

    • Coaching CEO’s to their next level- changing focus, being director of “what’s next?” Developing knowledge and skillset of true CEO mindset. Operate effectively in the position.
    • Getting outside perspective from different industries
    • Glass ceiling- going beyond being a shop owner and day to day operations
    • Growth-minded individuals- if you’re willing to grow, growth will occur. Are you willing to put in the work?
    • Growth of business only moves as fast as the leader goes
    • Necessary qualification- position within the business, what is their level of involvement? Do they have solid organization below them? Second in command (COO)?
    • 20 groups define peer networking
    • Changes in the industry- increased professionalism and training
    • Pandemic accelerated timeline for businesses to rise and the businesses that don’t adapt for change to fall.
    • Succession- hot topic and reality of mortality in the working world. What does your legacy/succession look like? Sell to fund retirement?
    • Thanks to Mike Bennett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

    Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

    ]]>    Mike Bennett has been in the industry since 1985. He is an ASE Master Tech who has worked for GM as Technician, Shop Foreman, Service Manager and Service Director for 2 locations.

    Mike bought his current shop, Mike’s Kars, in Gettysburg, PA in 1999. It is a a four-bay shop with 3 technicians. In 2011, he became a full-time coach with Automotive Training Institute helping shop owner’s to re-engineer and grow their businesses. Mike Bennett’s previous episodes HERE.

    Key Talking Points

    • Coaching CEO’s to their next level- changing focus, being director of “what’s next?” Developing knowledge and skillset of true CEO mindset. Operate effectively in the position.
    • Getting outside perspective from different industries
    • Glass ceiling- going beyond being a shop owner and day to day operations
    • Growth-minded individuals- if you’re willing to grow, growth will occur. Are you willing to put in the work?
    • Growth of business only moves as fast as the leader goes
    • Necessary qualification- position within the business, what is their level of involvement? Do they have solid organization below them? Second in command (COO)?
    • 20 groups define peer networking
    • Changes in the industry- increased professionalism and training
    • Pandemic accelerated timeline for businesses to rise and the businesses that don’t adapt for change to fall.
    • Succession- hot topic and reality of mortality in the working world. What does your legacy/succession look like? Sell to fund retirement?
    • Thanks to Mike Bennett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

    Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

    ]]>    b9def826-ee50-4e04-abc6-be48665abbfaTue, 08 Jun 2021 00:15:00 -040034:00falsefull647647The CEO Commitment with Mike Bennett [RR 647] As a business owner, are you consciously working towards breaking your own glass ceiling? How do you get the next level mindset, a CEO mindset? In this episode business coach Mike Bennett discusses a unique CEO peer group and coaching program he manages. He has first-hand insights into what it takes to elevate successful shop owners out of daily operations and focus on “what’s next” for their business. You can find Mike Bennett’s previous episodes on my website remarkableresults.biz    Bill Nalu and Virtual Tour with John Gustafson [AW 56]Bill Nalu and Virtual Tour with John Gustafson

    https://www.youtube.com/watch?v=UQhyS6TgoF8

    Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.

    • Guest host, Bill Nalu, Owner, Interstate Auto Care, Madison Heights, MI. Bill's previous episodes HERE
    • Virtual Shop Tour with John Gustafson owner, Gustafson Brothers, Huntington Beach, CA. John's previous episodes HERE
    • Trivia Challenge: In Christopher Nolan’s film Batman, Bruce Wayne drives a Lamborghini Murcielago. In Spanish What does Murcielago mean?

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>

    https://www.youtube.com/watch?v=UQhyS6TgoF8

    Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.

    • Guest host, Bill Nalu, Owner, Interstate Auto Care, Madison Heights, MI. Bill's previous episodes HERE
    • Virtual Shop Tour with John Gustafson owner, Gustafson Brothers, Huntington Beach, CA. John's previous episodes HERE
    • Trivia Challenge: In Christopher Nolan’s film Batman, Bruce Wayne drives a Lamborghini Murcielago. In Spanish What does Murcielago mean?

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    e6653b06-86f2-442b-9286-24dd6626522dFri, 04 Jun 2021 22:00:00 -040024:57falsefull5656Guest host, Bill Nalu, Owner, Interstate Auto Care, Madison Heights, MI and Virtual Shop Tour with John Gustafson owner, Gustafson Brothers, Huntington Beach, CA. Trivia Challenge: In Christopher Nolan’s film Batman, Bruce Wayne drives a Lamborghini Murcielago. In Spanish What does Murcielago mean?    Leadership Series Part 2 with Mike Davidson – What They See [RR 646]Leadership Series Part 2 with Mike Davidson - What They SeeMike Davidson began his automotive career in 1984 as a car detailer at a GMC dealership. He started working in independent shops in 1992 and opened Parkway Automotive in 1998. He joined RLO Connor’s Bottom-Line Impact Group in 1999 and graduated from the Automotive Management Institute in 2000. Mike was voted Arkansas’ NAPA/ASE Technician of the Year from 2001 to 2008, joined Elite Pro Service Peer Group in 2008, and continues to be an active member. He has been a business coach for Elite Worldwide, a published author, and a presenter at multiple conferences across the United States. He created a live interview seminar called “Hiring for Keeps” in 2013 and developed an automotive apprentice program approved by the United States Department of Labor in 2016. As a John Maxwell certified speaker, trainer, and coach, Mike has developed a training program to assist shop owners to develop leaders within their organization. He is married with four grown children, resides in Alexander, Arkansas, and is a member of The Bible Church of Little Rock. You can reach Mike at miked@parkwayautomotive.net    Look for Mike’s other episodes HERE. https://www.industryessentials.net/ Key Talking Points
    • What they see is what they will be- As an owner you are on stage all the time
    • Let your “yes” be yes and your “no’ be no
    • Always do your homework and know your facts
    • List your options and count your costs- project before you react
    • Seek advice from the right people- listen to your instincts and make decisions based on principles
    • Don’t be on a leadership journey alone- need to have good people around you and you chose them, leadership is influence
    • 7 C”s: Communication- Listen, learn, lead. Connection- Can’t ask for an employee’s hand before you have their heart-having interest in the person, value in person, express gratitude. Confident- “Be good at what you do, but be great at who you are.” Personal development must continue to grow. Find value in other people to find the right answers that you don’t know. Compassion and caring- see beyond the moment when in situations and look at the bigger picture. Curiosity- asking for feedback, ask questions based on curiosity. Character- internal, who you are when no one is looking, personal values, how you handle situations, tough times show your character. Conviction – trust is communication through conviction, leaders must be trustworthy with employees
    • 9 questions to identify if you’re approaching the situation the right way- The root of a problem with an employee is that they are either unwilling or unable to do whatever the situation is. Need to have a balance of care and candor.
    • Have I invested in this relationship enough so I can be candid with them?
    • Do I truly value this person as a person or just as a team member?
    • Am I sure that the issue is theirs and not mine?
    • Am I sure I am not speaking up because I feel threatened?
    • Is the issue more important than the relationship?
    • Does the conversation serve their interest and not just mine?
    • Am I willing to invest time and energy to help them change?
    • Am I willing to show them how to do something and not just say what’s wrong?
    • Am I willing to set clear expectations?
    • Handling late employee- Ask them if they like to break promises, the hours listed for the business is a promise to the customer
    • Why do we hire people? To do what you would do
    • Inner man- character/behavior, and outer man- competency
    • Align together
    • Thanks to Mike Davidson for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    Mike Davidson began his automotive career in 1984 as a car detailer at a GMC dealership. He started working in independent shops in 1992 and opened Parkway Automotive in 1998. He joined RLO Connor’s Bottom-Line Impact Group in 1999 and graduated from the Automotive Management Institute in 2000. Mike was voted Arkansas’ NAPA/ASE Technician of the Year from 2001 to 2008, joined Elite Pro Service Peer Group in 2008, and continues to be an active member. He has been a business coach for Elite Worldwide, a published author, and a presenter at multiple conferences across the United States. He created a live interview seminar called “Hiring for Keeps” in 2013 and developed an automotive apprentice program approved by the United States Department of Labor in 2016. As a John Maxwell certified speaker, trainer, and coach, Mike has developed a training program to assist shop owners to develop leaders within their organization. He is married with four grown children, resides in Alexander, Arkansas, and is a member of The Bible Church of Little Rock. You can reach Mike at miked@parkwayautomotive.net    Look for Mike’s other episodes HERE. https://www.industryessentials.net/ Key Talking Points
    • What they see is what they will be- As an owner you are on stage all the time
    • Let your “yes” be yes and your “no’ be no
    • Always do your homework and know your facts
    • List your options and count your costs- project before you react
    • Seek advice from the right people- listen to your instincts and make decisions based on principles
    • Don’t be on a leadership journey alone- need to have good people around you and you chose them, leadership is influence
    • 7 C”s: Communication- Listen, learn, lead. Connection- Can’t ask for an employee’s hand before you have their heart-having interest in the person, value in person, express gratitude. Confident- “Be good at what you do, but be great at who you are.” Personal development must continue to grow. Find value in other people to find the right answers that you don’t know. Compassion and caring- see beyond the moment when in situations and look at the bigger picture. Curiosity- asking for feedback, ask questions based on curiosity. Character- internal, who you are when no one is looking, personal values, how you handle situations, tough times show your character. Conviction – trust is communication through conviction, leaders must be trustworthy with employees
    • 9 questions to identify if you’re approaching the situation the right way- The root of a problem with an employee is that they are either unwilling or unable to do whatever the situation is. Need to have a balance of care and candor.
    • Have I invested in this relationship enough so I can be candid with them?
    • Do I truly value this person as a person or just as a team member?
    • Am I sure that the issue is theirs and not mine?
    • Am I sure I am not speaking up because I feel threatened?
    • Is the issue more important than the relationship?
    • Does the conversation serve their interest and not just mine?
    • Am I willing to invest time and energy to help them change?
    • Am I willing to show them how to do something and not just say what’s wrong?
    • Am I willing to set clear expectations?
    • Handling late employee- Ask them if they like to break promises, the hours listed for the business is a promise to the customer
    • Why do we hire people? To do what you would do
    • Inner man- character/behavior, and outer man- competency
    • Align together
    • Thanks to Mike Davidson for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    34472ea9-b3f9-4c65-85f9-0dcfbbd51634Fri, 04 Jun 2021 00:15:00 -040039:26falsefull646646Leadership Series Part 2 with Mike Davidson [RR 646] We are on part 2 of our Leadership Series with Mike Davidson, shop owner and a John Maxwell Certified Teacher, Trainer, and Coach. In this episode, Mike focuses on the idea that what your employees see is what they will be. It’s time to take a moment and realize your behavior has a long-lasting impact on your leadership influence.    Our Industry Needs a Change [THA 226]Our Industry Needs a Change

    https://www.youtube.com/watch?v=oKdkbmTkuto&t=1s

    Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.

    Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

    His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

    Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

    Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.

    Vic Tarasik is currently the Major Accounts Director with RLO Training. Public speaking, business management, finance, and leadership skills are some talents he acquired as a service professional that made this position perfect for him. He was a member of RLO Training’s Bottom-Line Impact Group and was twice awarded the Member Excellence Award for being the top shop in his group.

    Vic took an interest in all things mechanical at a young age. He worked on a variety of vehicles for friends and family. His interests grew into racing at local drag strips driving his 55 Chevy, which he still owns.

    In 1986, he returned to his roots and launched Vic’s Precision Automotive from his two-car garage. The heart of Vic’s Precision Automotive was galvanized for Vic as a boy; he watched his single mom struggle with service providers over the years. When he opened his shop, he was determined to make it a place where female customers felt comfortable. Listen to Vic’s previous episodes HERE.

    Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals.

    Previous episodes featuring or mentioning Cecil, click HERE.

    Institute for Automotive Business Excellence website.

    Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation.

    Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today.

    Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE.

    Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE.

    Key Talking Points

    • Professionalism- How do you answer the phone? How do you interact with customers? What is the image of the business? How do your technicians look? What does the shop look like from the front? There needs to be a process for everything. Do we see ourselves as professionals and on the same level as doctors/lawyers? Starts with the owner and leads to the industry as a whole. If you don’t have a professional shop how do you expect someone to want to come to work for you? Why arent the best technicians working in your shop? Why are people leaving the industry?
    • Why is the average technician’s pay still only 50K? 
    • 85% of the industry isn’t paying attention, not thriving and not being successful 
    • You don’t need to be cheap to be busy and fill shop- a busy shop often isn't a profitable shop
    • 2nd largest investment for customers is their vehicle - duty and responsibility to give them choice for repairs. We provide transportation and safety. 
    • Labor rates should reflect your competency and based on profit strategy 
    • Culture of business- strive for a career mindset instead of job mindset culture, employees want to be a part of business and move it forward
    • Solution? Professional association to abide by, standards, certification process to open a shop?
    • What can you do right now? Define your target customer. Market to them and learn how to say no to the others
    • Raise your prices now not later- stop having the fear that your customers won’t pay higher prices. Not everyone can afford to be your customer and that’s okay. $10 increase you can afford to lose 25% of clients and still make more.
    • Don’t look at saving money to be profitable 
    • Pay increase for employees- staff should know how revenue works, expenses etc. Net profit isn’t a dirty word. Need to be profitable on the bottom line to increase pay. Be successful as a team. Increased pay could be in form of vacation days, 401K, incentives, benefits.
    • A special thanks to Bill Haas, Vic Tarasik, Cecil Bullard and Bob Greenwood for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Mobile Listening APP’s HERE

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at 

    https://www.youtube.com/watch?v=oKdkbmTkuto&t=1s

    Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.

    Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

    His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

    Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

    Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.

    Vic Tarasik is currently the Major Accounts Director with RLO Training. Public speaking, business management, finance, and leadership skills are some talents he acquired as a service professional that made this position perfect for him. He was a member of RLO Training’s Bottom-Line Impact Group and was twice awarded the Member Excellence Award for being the top shop in his group.

    Vic took an interest in all things mechanical at a young age. He worked on a variety of vehicles for friends and family. His interests grew into racing at local drag strips driving his 55 Chevy, which he still owns.

    In 1986, he returned to his roots and launched Vic’s Precision Automotive from his two-car garage. The heart of Vic’s Precision Automotive was galvanized for Vic as a boy; he watched his single mom struggle with service providers over the years. When he opened his shop, he was determined to make it a place where female customers felt comfortable. Listen to Vic’s previous episodes HERE.

    Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals.

    Previous episodes featuring or mentioning Cecil, click HERE.

    Institute for Automotive Business Excellence website.

    Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation.

    Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today.

    Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE.

    Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE.

    Key Talking Points

    • Professionalism- How do you answer the phone? How do you interact with customers? What is the image of the business? How do your technicians look? What does the shop look like from the front? There needs to be a process for everything. Do we see ourselves as professionals and on the same level as doctors/lawyers? Starts with the owner and leads to the industry as a whole. If you don’t have a professional shop how do you expect someone to want to come to work for you? Why arent the best technicians working in your shop? Why are people leaving the industry?
    • Why is the average technician’s pay still only 50K? 
    • 85% of the industry isn’t paying attention, not thriving and not being successful 
    • You don’t need to be cheap to be busy and fill shop- a busy shop often isn't a profitable shop
    • 2nd largest investment for customers is their vehicle - duty and responsibility to give them choice for repairs. We provide transportation and safety. 
    • Labor rates should reflect your competency and based on profit strategy 
    • Culture of business- strive for a career mindset instead of job mindset culture, employees want to be a part of business and move it forward
    • Solution? Professional association to abide by, standards, certification process to open a shop?
    • What can you do right now? Define your target customer. Market to them and learn how to say no to the others
    • Raise your prices now not later- stop having the fear that your customers won’t pay higher prices. Not everyone can afford to be your customer and that’s okay. $10 increase you can afford to lose 25% of clients and still make more.
    • Don’t look at saving money to be profitable 
    • Pay increase for employees- staff should know how revenue works, expenses etc. Net profit isn’t a dirty word. Need to be profitable on the bottom line to increase pay. Be successful as a team. Increased pay could be in form of vacation days, 401K, incentives, benefits.
    • A special thanks to Bill Haas, Vic Tarasik, Cecil Bullard and Bob Greenwood for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Mobile Listening APP’s HERE

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>b083170c-049a-44d8-9097-2fccc50bccf6Thu, 03 Jun 2021 00:15:00 -040046:52falsefull226226Our Industry Needs a Change [THA 226] How do we change the mindset of others? Why do owners continue to have the same old thinking that leads to the same old results? Why are technicians leaving the industry? Why isn’t there a draw for an automotive career for young professionals? If you are listening to this podcast you are making a conscious effort to learn and make a change in your life and your business. How do we get others to follow? In this episode, all these questions and more are discussed by my panel of business coaches. Prepare to be inspired by their passion for change in this industry. You can find the talking points for this episode and every archived episode on my website remarkableresults.biz    EOS Part 5 – Issues – with Barry Barrett [RR 645]EOS Part 5 - Issues - with Barry BarrettBarry Barrett, a Certified EOS Implementer

    As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model.

    Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless.

    Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE.

    Key Talking Points

    • Issues- aren’t good or bad, big or small, they’re just issues not problems.
    • If you have a wheel that spins, how do you spin it faster? That is an issue and opportunity, not a problem
    • Communication issues is most common- communicate your message with who needs to know, when they need to know, and how you deliver it.
    • Long-term issues list- VTO (vison, traction, organizer). Issues that can’t be solved within 7-14 days. Too big.
    • Short-term issue list- Level 10 meeting, 90-minute meeting every week. Issues that can be solved within 7-14 days. Identity, discuss and solve. Too often people discuss the symptom of the issue instead of truly identifying it and it never gets solved. Important to find the root of the issue.
    • Right person right seat issue? Is it “follow by all” issue that requires more training? Moving to solve, captures all “to do’s” and assign to a “who” (could be 1-3 people) and review.
    • Where do issues come from? Usually start from top-down. The top person notices what’s wrong and brings it up. Bottom-up issues lists- when you slowly start implementing EOS within your business, issues can be solved within smaller segments before they reach top leadership.
    • Shared morals/shared core values= high moral in business
    • Disipline=freedom. You’ll often start solving other issues instead of focusing on 1 singular issue.
    • Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

    ]]>    Barry Barrett, a Certified EOS Implementer

    As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model.

    Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless.

    Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE.

    Key Talking Points

    • Issues- aren’t good or bad, big or small, they’re just issues not problems.
    • If you have a wheel that spins, how do you spin it faster? That is an issue and opportunity, not a problem
    • Communication issues is most common- communicate your message with who needs to know, when they need to know, and how you deliver it.
    • Long-term issues list- VTO (vison, traction, organizer). Issues that can’t be solved within 7-14 days. Too big.
    • Short-term issue list- Level 10 meeting, 90-minute meeting every week. Issues that can be solved within 7-14 days. Identity, discuss and solve. Too often people discuss the symptom of the issue instead of truly identifying it and it never gets solved. Important to find the root of the issue.
    • Right person right seat issue? Is it “follow by all” issue that requires more training? Moving to solve, captures all “to do’s” and assign to a “who” (could be 1-3 people) and review.
    • Where do issues come from? Usually start from top-down. The top person notices what’s wrong and brings it up. Bottom-up issues lists- when you slowly start implementing EOS within your business, issues can be solved within smaller segments before they reach top leadership.
    • Shared morals/shared core values= high moral in business
    • Disipline=freedom. You’ll often start solving other issues instead of focusing on 1 singular issue.
    • Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

    ]]>    78aec70e-f9c6-4ff4-b6c3-c2caf6f46ac2Tue, 01 Jun 2021 00:15:00 -040030:44falsefull645645EOS Part 5 Issues with Barry Barrett [RR 645] We are on 5 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. Did you know issues aren’t always bad? Sometimes issues can be positive and an opportunity for growth. How many times have “issues” been brought up during team meetings with a discussion that follows but no real solution? In this episode, Barry breaks down how to identify, discuss and solve issues within your business with real-life examples. You can find Barry’s previous episodes on the EOS system on remarkableresults.biz, just search “Barry Barrett” or “EOS” to find them.    Employee Amenities with JJ Greenfield and Kelly Michel [CC 091]Employee Amenities with JJ Greenfield and Kelly Michel

    https://www.youtube.com/watch?v=W8xUkZcwaN0&t=2s

    JJ Greenfield from JJ Auto Care, Jacksonville, FL. Link to his previous episodes HERE

    Kelly Michel from Kelly's Auto Repair, Dunnellon, FL

    Key Talking Points

    • Providing a comfortable break room- a clean area for eating breakfast or lunches. Tables, and chairs. Stocked fridge, microwave etc.
    • Providing lunches once a week or once a month- eating together is actually a hidden team-building exercise without the actual meeting event. Social atmosphere and friend basis instead of coworkers in the shop.
    • The world will wait while everyone eats lunch- consider closing shop for an hour to provide a break for your employees
    • Technician bathroom- air-conditioned with shower. Give your techs the opportunity to cool off or get ready for an appointment after work.
    • Embroidered towels for each technician- JJ launders them weekly himself
    • JJ has cocktail hour Friday evenings
    • Kelly added a bathroom and shower when he was renovating an office for his wife- he also redid the breakroom with drywall, table, chairs, pizza plate, TV, fridge etc
    • Celebrate employee wins- Kelly got a cake for when his tech received ASE master technician certification
    • Kelly lowered the temperature of the building by having a protective coating applied to reflect the sun
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.

    Broadly helps you automatically request reviews so that your customers can promote your business with just one click.

    When you immediately ask for a review after service, when the experience is still fresh in their mind, // you’re more likely to get a 5-star positive review.

    Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.

    ]]>

    https://www.youtube.com/watch?v=W8xUkZcwaN0&t=2s

    JJ Greenfield from JJ Auto Care, Jacksonville, FL. Link to his previous episodes HERE

    Kelly Michel from Kelly's Auto Repair, Dunnellon, FL

    Key Talking Points

    • Providing a comfortable break room- a clean area for eating breakfast or lunches. Tables, and chairs. Stocked fridge, microwave etc.
    • Providing lunches once a week or once a month- eating together is actually a hidden team-building exercise without the actual meeting event. Social atmosphere and friend basis instead of coworkers in the shop.
    • The world will wait while everyone eats lunch- consider closing shop for an hour to provide a break for your employees
    • Technician bathroom- air-conditioned with shower. Give your techs the opportunity to cool off or get ready for an appointment after work.
    • Embroidered towels for each technician- JJ launders them weekly himself
    • JJ has cocktail hour Friday evenings
    • Kelly added a bathroom and shower when he was renovating an office for his wife- he also redid the breakroom with drywall, table, chairs, pizza plate, TV, fridge etc
    • Celebrate employee wins- Kelly got a cake for when his tech received ASE master technician certification
    • Kelly lowered the temperature of the building by having a protective coating applied to reflect the sun
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.

    Broadly helps you automatically request reviews so that your customers can promote your business with just one click.

    When you immediately ask for a review after service, when the experience is still fresh in their mind, // you’re more likely to get a 5-star positive review.

    Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.

    ]]>    07c49315-6fcd-4acc-85b2-05c8665e348bMon, 31 May 2021 00:15:00 -040019:11falsefull9191Employee Amenities with JJ Greenfield and Kelly Michel [CC 091] I recommend you watch the video so you can see pictures of top-notch employee amenities from JJ’s Auto Care and Kelly’s Auto Repair. Both shops are located in Florida, and with that humid summer weather, you’ll see a refreshing way their tech’s beat the heat! Showing your employees how much you value them can also be as easy as providing lunch once a week or once a month. Head to the CarmCast Page on my website remarkableresults.biz or my youtube channel to watch the video and find the key talking points for this episode. You might want to watch previous Carmcasts on lean processes and digital signage!    Chris Chesney and Virtual Tour with Judi Haglin [AW 055]Chris Chesney and Virtual Tour with Judi Haglin

    https://www.youtube.com/watch?v=Z-bcUlTneUE

    Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.

    • Guest host, Chris Chesney, Sr. Director Customer Training, Carquest Technical Institute. Chris's previous episodes HERE
    • Virtual Shop Tour with Judi Haglin, Haglin Motors. Denver, CO. Judi's previous episodes HERE
    • Trivia Challenge: What Brand on April 29, 2004 Closed its Doors? It was the Oldest Automaker.

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>

    https://www.youtube.com/watch?v=Z-bcUlTneUE

    Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.

    • Guest host, Chris Chesney, Sr. Director Customer Training, Carquest Technical Institute. Chris's previous episodes HERE
    • Virtual Shop Tour with Judi Haglin, Haglin Motors. Denver, CO. Judi's previous episodes HERE
    • Trivia Challenge: What Brand on April 29, 2004 Closed its Doors? It was the Oldest Automaker.

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    fd534783-e8f4-446f-a795-d1e7d150e262Fri, 28 May 2021 22:00:00 -040026:29falsefull5555Guest host, Chris Chesney, Sr. Director Customer Training, Carquest Technical Institute and Virtual Shop Tour with Judi Haglin, Haglin Motors. Denver, CO. Check out the Trivia Challenge: What Brand on April 29, 2004 Closed its Doors? It was the Oldest Automaker.    Taking Your Toolbox Home with Justin Barrett [RR 644]Taking Your Toolbox Home with Justin BarrettJustin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant. Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth.  Find out more about Justin’s episodes HERE. Barrett Automotive Website HERE. Key Talking Points
    • Justin’s toolbox has been at the business for 11 years, since the beginning- wants to be able to bring it home and work on the business instead of in the business
    • 2 weeks of working in bays to catch everyone up turned into 6 weeks
    • Saw production gaps between some of the technicians- was able to work side by side and teach younger technicians how he plans his work and gets it done. See if you can combine work orders.
    • Realized the need for more SOP’s for the shop to follow for both in the bays and in the office
    • Downside- losing focus on business
    • Had technician from dealership lined up to come work in business to replace his spot- technician ultimately decided to stay at the dealership. When the technician told Justin he was staying, Justin left things on very good terms to keep an open door for possible future.
    • A customer came in for his BMW evacuate the refrigerant so he could replace the compressor- was back in the shop within an hour and a half time. Justin and the service advisor were impressed and asked about his experience. He loves working on cars but never worked in a professional setting. Gave him an application and is currently working in the shop on a trial basis. Considering implementing an apprentice program for him.

     
    • Thanks to Justin Barrett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    Justin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant. Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth.  Find out more about Justin’s episodes HERE. Barrett Automotive Website HERE. Key Talking Points
    • Justin’s toolbox has been at the business for 11 years, since the beginning- wants to be able to bring it home and work on the business instead of in the business
    • 2 weeks of working in bays to catch everyone up turned into 6 weeks
    • Saw production gaps between some of the technicians- was able to work side by side and teach younger technicians how he plans his work and gets it done. See if you can combine work orders.
    • Realized the need for more SOP’s for the shop to follow for both in the bays and in the office
    • Downside- losing focus on business
    • Had technician from dealership lined up to come work in business to replace his spot- technician ultimately decided to stay at the dealership. When the technician told Justin he was staying, Justin left things on very good terms to keep an open door for possible future.
    • A customer came in for his BMW evacuate the refrigerant so he could replace the compressor- was back in the shop within an hour and a half time. Justin and the service advisor were impressed and asked about his experience. He loves working on cars but never worked in a professional setting. Gave him an application and is currently working in the shop on a trial basis. Considering implementing an apprentice program for him.

     
    • Thanks to Justin Barrett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    5fbd81de-dadb-42ea-80c1-a1024bd0869dFri, 28 May 2021 00:15:00 -040029:07falsefull644644Taking Your Toolbox Home with Justin Barrett [RR 644] Justin is the owner of Barrett Automotive and has been trying to pack up his tool box in the shop for good for the last 11 years. How many other owners out there have trouble leaving the bays? The temptation is to default to being a technician, you were always most comfortable in that role or to help your team cover the overload. But when you’re a business owner, you have to hang up that hat and put on a different one. Justin shares his struggle. The key talking points for all episodes reside on my website, remarkableresults.biz    Building Customer Trust [THA 225]Building Customer TrustKenneth Greffin-28 years in the automotive industry. President of Aspen Auto Clinic with 5 locations. He's done a bit of everything; tire buster, oil changer, Shop Owner, Franchise Consultant and Big Box Automotive Retail Executive. Sam Craven- Owner of The Garagisti, Houston, TX. Following an established career in business and real-estate, native Houstonian Sam Craven has brought his passion for business and racing together with a return to his roots within the world of cars and motorsports. A graduate of Texas A&M’s Mechanical Engineering school, Sam was a busy student. While some headed to the bars on the weekend, Sam headed out all over the country between classes (and sometimes during classes…) to work as a mechanic and run data systems for Ferrari, Porsche and open wheel race cars. Sam created The Garagisti to be a space for both the hardcore enthusiasts and people who simply desire trusted, quality work combined with an excellent client experience. The Garagisti was made for the people that appreciate their car and expect a dealer level experience. Greg Bunch is the owner of Aspen Auto Clinic, a five-location automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug. Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his garage, to an award-winning multi-location business. Greg is currently a board member for the STEM-based charter school call “Automotive Institute of Science & Technology” and on the Advisory board of Ratchet and Wrench Magazine. Greg is also a board member of the Autocare organization and a certified instructor for the Worldpac Training Institute and Carquest Technical Institute. Greg’s unwavering passion for the industry has also led him to form a company called Transformers Institute, a coaching and training company dedicated to transforming the automotive industry. Listen to Greg’s previous episodes HERE. Transformers Institute HERE. Key Talking Points
    • Build a culture where technicians meet owners of vehicles- brings more relationship and effort to repair.
    • Break down the wall of what technician knows and what customer understands- if the customer doesn’t understand, they don’t feel comfortable buying
    • Build trust at every touchpoint- mailer, curb appeal, roads on way to location (are mom and kids comfortable driving there?) marketing, follow up after the customer has left, answering the phone, how does the shop look? How do technicians look and speak to customers? Make it a point that technicians should say “hello” to customers when walking by.
    • Little things lead to big things- both positive and negative
    • “I need my car towed to your shop” - set it up yourself instead of giving them the tow truck phone number
    • “No update update” -keeping customers in the loop
    • Phone etiquette- beginning of first human interaction, the customer is calling because they are looking for help. Take the stress level of customers down. Building trust and making them feel like they called the right place. Tonality, customers can’t see your face, your only tool is your voice. Record and listen to your phone calls. Get the basics done.
    • Make it personal- use pictures of owner/employees
    • Collaborative interaction with customers- make them a part of the process. Show them the DVI. The choice is their own, how you relay the message and repairs makes the difference.
    • Collaborative interaction with employees- everyone needs to hold each other accountable, share ideas, support, offer feedback
    • Transparency- no one makes decisions unless they 100% understand, consider showing the customer their fluid sample colors
    • “Test procedures” can help customers understand diagnostic work
    • “Key droppers”- are they repeat customers?
    • Service advisor’s goal- win skeptical customers over with exceptional customer service
    • How do you handle complaints? Find resolution and recovery to repair the relationship
    • Consultive style selling techniques- ask the customer what they use their car for, what is their relationship with their car, how long do they plan on keeping it
    • A special thanks to Ken Greffin, Sam Craven and Greg Bunch for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    Kenneth Greffin-28 years in the automotive industry. President of Aspen Auto Clinic with 5 locations. He's done a bit of everything; tire buster, oil changer, Shop Owner, Franchise Consultant and Big Box Automotive Retail Executive. Sam Craven- Owner of The Garagisti, Houston, TX. Following an established career in business and real-estate, native Houstonian Sam Craven has brought his passion for business and racing together with a return to his roots within the world of cars and motorsports. A graduate of Texas A&M’s Mechanical Engineering school, Sam was a busy student. While some headed to the bars on the weekend, Sam headed out all over the country between classes (and sometimes during classes…) to work as a mechanic and run data systems for Ferrari, Porsche and open wheel race cars. Sam created The Garagisti to be a space for both the hardcore enthusiasts and people who simply desire trusted, quality work combined with an excellent client experience. The Garagisti was made for the people that appreciate their car and expect a dealer level experience. Greg Bunch is the owner of Aspen Auto Clinic, a five-location automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug. Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his garage, to an award-winning multi-location business. Greg is currently a board member for the STEM-based charter school call “Automotive Institute of Science & Technology” and on the Advisory board of Ratchet and Wrench Magazine. Greg is also a board member of the Autocare organization and a certified instructor for the Worldpac Training Institute and Carquest Technical Institute. Greg’s unwavering passion for the industry has also led him to form a company called Transformers Institute, a coaching and training company dedicated to transforming the automotive industry. Listen to Greg’s previous episodes HERE. Transformers Institute HERE. Key Talking Points
    • Build a culture where technicians meet owners of vehicles- brings more relationship and effort to repair.
    • Break down the wall of what technician knows and what customer understands- if the customer doesn’t understand, they don’t feel comfortable buying
    • Build trust at every touchpoint- mailer, curb appeal, roads on way to location (are mom and kids comfortable driving there?) marketing, follow up after the customer has left, answering the phone, how does the shop look? How do technicians look and speak to customers? Make it a point that technicians should say “hello” to customers when walking by.
    • Little things lead to big things- both positive and negative
    • “I need my car towed to your shop” - set it up yourself instead of giving them the tow truck phone number
    • “No update update” -keeping customers in the loop
    • Phone etiquette- beginning of first human interaction, the customer is calling because they are looking for help. Take the stress level of customers down. Building trust and making them feel like they called the right place. Tonality, customers can’t see your face, your only tool is your voice. Record and listen to your phone calls. Get the basics done.
    • Make it personal- use pictures of owner/employees
    • Collaborative interaction with customers- make them a part of the process. Show them the DVI. The choice is their own, how you relay the message and repairs makes the difference.
    • Collaborative interaction with employees- everyone needs to hold each other accountable, share ideas, support, offer feedback
    • Transparency- no one makes decisions unless they 100% understand, consider showing the customer their fluid sample colors
    • “Test procedures” can help customers understand diagnostic work
    • “Key droppers”- are they repeat customers?
    • Service advisor’s goal- win skeptical customers over with exceptional customer service
    • How do you handle complaints? Find resolution and recovery to repair the relationship
    • Consultive style selling techniques- ask the customer what they use their car for, what is their relationship with their car, how long do they plan on keeping it
    • A special thanks to Ken Greffin, Sam Craven and Greg Bunch for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    2dee75e4-0611-4a0c-9229-9b8e9a56e3a5Thu, 27 May 2021 00:15:00 -040044:22falsefull225225Building Customer Trust [THA 225] We all know building customer trust takes time and doesn’t happen overnight. So when does it happen? It starts with every single touchpoint you make with your customer. From marketing to the way your storefront looks, and that first phone call, every interaction inches you further in developing trust. Find out how to polish your business in this must-listen episode.    Technician Outlook with Jake Sorensen- Part 1 [RR 643]Technician Outlook with Jake SorensenJake Sorensen- 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT where he helped develop an apprenticeship program that is registered with the U.S. Department of Labor. This program has graduated several high-performing automotive technicians and was used by NAPA Auto Care as a template for their automotive apprenticeship program. Jake also developed the curriculum for an automotive course that he teaches at an adult education high school. Listen to Jake's previous episodes HERE Key Talking Points
    • How & why start building an apprentice program- Call it a Tech shortage or a shortage of qualified Techs either way almost every shop is looking for at least one technician right now. Set your shop apart by offering an apprenticeship. Quality Technicians are more likely to accept a job offer when they see the shop has a commitment to training. Training becomes contagious for everyone in the shop
    • Use a program that is already available.
    • Incorporate pay- This is not an internship, make sure pay increases as they progress and hit milestones. Take advantage of all learning styles available to you. Some learn better through videos others through in-person or hands-on. Use every option.
    • Finding apprentices- schools, running a local ad for an apprenticeship. Look for someone who has been at previous employment for a significant amount of time. “No previous experience necessary”
    • Finding the right mentor and the time to do so- Qualified technician. The right personality and compensated accordingly. Willingness to share, help and learn. Doesn’t have to be the most seasoned veteran in the shop.
    • In House training- Offer training specific to your shop's needs- evening vs day, offer variety to meet everyone’s needs and preferences. Share case studies with everyone- discuss issues and how it was resolved. Answer questions about it.
    • Who will instruct? You or your lead Tech if that is an option. You will learn the topic better than anyone when you research to teach. Ask your local mobile techs. Check with your parts distributors. If you cannot find an option, use recorded training and play on a large screen
    • Make it as enjoyable as possible- Close the shop a little early. Give away prizes. Provide food
    • Thanks to Jake Sorensen for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.]]>    Jake Sorensen- 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT where he helped develop an apprenticeship program that is registered with the U.S. Department of Labor. This program has graduated several high-performing automotive technicians and was used by NAPA Auto Care as a template for their automotive apprenticeship program. Jake also developed the curriculum for an automotive course that he teaches at an adult education high school. Listen to Jake's previous episodes HERE Key Talking Points
    • How & why start building an apprentice program- Call it a Tech shortage or a shortage of qualified Techs either way almost every shop is looking for at least one technician right now. Set your shop apart by offering an apprenticeship. Quality Technicians are more likely to accept a job offer when they see the shop has a commitment to training. Training becomes contagious for everyone in the shop
    • Use a program that is already available.
    • Incorporate pay- This is not an internship, make sure pay increases as they progress and hit milestones. Take advantage of all learning styles available to you. Some learn better through videos others through in-person or hands-on. Use every option.
    • Finding apprentices- schools, running a local ad for an apprenticeship. Look for someone who has been at previous employment for a significant amount of time. “No previous experience necessary”
    • Finding the right mentor and the time to do so- Qualified technician. The right personality and compensated accordingly. Willingness to share, help and learn. Doesn’t have to be the most seasoned veteran in the shop.
    • In House training- Offer training specific to your shop's needs- evening vs day, offer variety to meet everyone’s needs and preferences. Share case studies with everyone- discuss issues and how it was resolved. Answer questions about it.
    • Who will instruct? You or your lead Tech if that is an option. You will learn the topic better than anyone when you research to teach. Ask your local mobile techs. Check with your parts distributors. If you cannot find an option, use recorded training and play on a large screen
    • Make it as enjoyable as possible- Close the shop a little early. Give away prizes. Provide food
    • Thanks to Jake Sorensen for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.]]>    108db530-7777-44d3-abac-0e4511ea275dTue, 25 May 2021 00:15:00 -040035:35falsefull643643Technician Outlook with Jake Sorensen [RR 643] Are you having trouble finding qualified technicians? Have you ever thought about starting an apprentice program but you don’t know where to begin? In this episode, Jake Sorensen breaks down all the classic questions and concerns that arise with apprentice programs. It’s time to stop complaining about a technician shortage, and start becoming the solution. Are you willing to invest in your employees and your business? If so, keep listening. This episode can change your trajectory for the future of your business. You can find the key talking points for this episode and every episode released on my website remarkableresults.biz    Clint Dudley and Virtual Tour with Pete McNeil [AW 054]Clint Dudley and Virtual Tour with Pete McNeil

    https://www.youtube.com/watch?v=s4p5TIil77U

    Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.

    • Clint Dudley on Technician Pay. Clint’s previous episodes HERE
    • Virtual Shop Tour by Pete McNeil from McNeil’s Auto Care, Sandy and Riverton, UT. Pete's previous episodes HERE
    • Trivia Challenge:

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>

    https://www.youtube.com/watch?v=s4p5TIil77U

    Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.

    • Clint Dudley on Technician Pay. Clint’s previous episodes HERE
    • Virtual Shop Tour by Pete McNeil from McNeil’s Auto Care, Sandy and Riverton, UT. Pete's previous episodes HERE
    • Trivia Challenge:

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    5cc0cbbc-5ef2-4ccb-8bc0-4caa7b3c4463Fri, 21 May 2021 21:00:00 -040029:03falsefull5454Guest Host Clint Dudley from Shade Tree Auto, Grimes, IA talks about technician pay plans. Check out the Virtual Shop Tour by Pete McNeil from McNeil’s Auto Care, Sandy and Riverton, UT and take the Trivia Challenge    Partnership Agreements with Charlene Parlett [RR 642]Partnership Agreements with Charlene ParlettCharlene Parlett, AMAM, CEC, ATI Executive Coach

    Charlene is an Executive Coach at ATI, is a former shop owner, and has been a coach for 6 years. Charlene helps clients find the right solutions to their challenges and encourages them to make the changes that result in having the life they dreamed about when they got into business ownership.

    Key Talking Points

    • Technician turned shop owner- you spend years becoming a great technician, but now you’re starting a business from day 1 with no background training. Spend the same amount of time becoming a great business owner as you did becoming a great technician.  
    • Divorce- see your business as a business instead of “our baby” with emotional attachment. You need defined roles with a business lawyer from day 1. Don’t mix personal banking and business banking.
    • Everyone in any business partnership needs to have legal documents- someone may want or need to get out of business, pass away, divorce etc at some point and legal documents are a necessity. Need operating agreement about sale and ownership of the partnership. 
    • Succession planning- no one wants to plan for their last day in the business but owners need to have a succession plan in place no matter what
    • Getting started- start the conversation in a business setting instead of at home, have in place key man insurance for both, make decisions when no emotions are involved.
    • Thanks to Charlene Parlett for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Charlene Parlett, AMAM, CEC, ATI Executive Coach

    Charlene is an Executive Coach at ATI, is a former shop owner, and has been a coach for 6 years. Charlene helps clients find the right solutions to their challenges and encourages them to make the changes that result in having the life they dreamed about when they got into business ownership.

    Key Talking Points

    • Technician turned shop owner- you spend years becoming a great technician, but now you’re starting a business from day 1 with no background training. Spend the same amount of time becoming a great business owner as you did becoming a great technician.  
    • Divorce- see your business as a business instead of “our baby” with emotional attachment. You need defined roles with a business lawyer from day 1. Don’t mix personal banking and business banking.
    • Everyone in any business partnership needs to have legal documents- someone may want or need to get out of business, pass away, divorce etc at some point and legal documents are a necessity. Need operating agreement about sale and ownership of the partnership. 
    • Succession planning- no one wants to plan for their last day in the business but owners need to have a succession plan in place no matter what
    • Getting started- start the conversation in a business setting instead of at home, have in place key man insurance for both, make decisions when no emotions are involved.
    • Thanks to Charlene Parlett for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    184fbe32-1433-4895-8648-6dd8f24b5ecfFri, 21 May 2021 00:15:00 -040032:34falsefull642642Partnership Agreements with Charlene Parlett [RR 642] Do you remember when you started your business with your wife or friend as your partner? The upside was blue skies and the horizon was never-ending. No one plans for partnerships to crumble or marriages ending or an unforeseen death to occur. But what happens when it does? Do you have legal documents in place? No matter what stage you are in owning a business, it is a necessity to plan for the unexpected now, rather than later when emotions and tensions are high. In this episode, Charlene Parlett shares her personal experience with business and marriage so others can avoid the same path. Find the key talking points for this episode at remarkableresults.biz/e642    Comebacks: Prevention, Reputation and Cost [THA 224]Comebacks: Prevention, Reputation and Cost

    https://www.youtube.com/watch?v=dhCWEuVLJlE&t=5s

    Bruce Howes has specialized in the service of European automobiles since he was 21 years old. He is a Bosch Trained technician, with extensive experience in BMW, Mercedes and Volvo. Bruce’s business background began with his family business, his grandfather owned an automotive repair shop during the 1920s.

    In 2003 he opened the Atlantic Motorcar Center in Wiscasset, ME. Bruce leads a team of highly trained and certified technicians. His business takes a rather unique approach to customer service, focusing on relationships with customer and car. Bruce shares “When a customer comes in and spends more time sharing their son’s baseball game, or showing us photos from their last vacation, then I know I’ve done my job.”

    Bruce is also a Dale Carnegie graduate and former volunteer with Junior Achievement. Listen to Bruce's previous episodes HERE

    Tom Lambert, owner of Shadetree Automotive. Tom Lambert got his start right at home. His dad and uncles always had projects going on in the home garage. During the summer vacation, his dad would have Tom remove engines from the vehicles that were being sent to the local machine shop for rebuilding.

    In the past three and a half years, Tom and his dad have made strategic adjustments in the business. They are now a $2.5 million dollar a year shop with 10% annual growth and profitability. They continue to improve every day. Tom says he has the best team and a strong culture. In January 2017 Tom bought his dad completely out of the business.

    Tom struggled for many years because he had lost his passion for the auto industry. After receiving all the guidance and coaching over the past few years, he is rejuvenated and has more passion than ever and is currently doing everything he can to pay it forward to other local shop owners. Tom’s previous episodes HERE.

    Russell Crosby is the owner of Russ's Wrench Auto Repair located in Clinton, NJ.

    Key Talking Points

    • Not meeting customers expectations- losing the opportunity to make it right
    • Follow-up calls/email/texts- saying thank you without asking about another appointment, 95% will bring back once you have a conversation. Many won’t let you know what went wrong, reach out and openly accept feedback.  
    • 70% of comebacks are communication issues- customer to advisor, advisor to technician, technician to advisor 
    • Quality control- tech driving car to verify correction, QC checklist, senior service advisor driving car
    • DVI to minimize comebacks- accountability for comebacks and confidence when talking to a customer
    • Logging comebacks- google spreadsheet, time/repair/cause. Look for trends in comebacks. Is it trainable?
    • More detail the better for service advisors and technicians- service advisors need training on asking customers the right questions 
    • Customers often withhold information of what’s wrong or what it’s had done previously because they think it’ll cost less- build rapport and trust with customers and ask open-ended questions for discussion. 
    • Let service advisors advise- are they overloaded with estimates/scheduling/answer phone etc? Consider bringing another employee on board. Give them time to talk on the phone and communicate with customers instead of rushing through it. 
    • “Caring for cars and people”- value customer and their vehicle 
    • Leadership- set goals, get team on board, measure the goals, provide feedback
    • Team culture-making mistakes doesn’t mean you’re kicked out the door. Failure is learning. When mistakes happen bring it up when you’re one on one. 
    • Perfection doesn’t exist- give grace to customers and employees and make it right. Progress, not perfection. 
    • “Perfection is not attainable, but if you chase perfection, we can catch excellence.” Vince Lombardi
    • Feedback- ask new customers why they chose you and what is frustrating about repair work? Ask existing customers what frustrates them about owning a vehicle, and what frustrates them about having it serviced
    • A special thanks to Bruce Howes, Tom Lambert and Russell Crosby for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Mobile Listening APP’s HERE

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>

    https://www.youtube.com/watch?v=dhCWEuVLJlE&t=5s

    Bruce Howes has specialized in the service of European automobiles since he was 21 years old. He is a Bosch Trained technician, with extensive experience in BMW, Mercedes and Volvo. Bruce’s business background began with his family business, his grandfather owned an automotive repair shop during the 1920s.

    In 2003 he opened the Atlantic Motorcar Center in Wiscasset, ME. Bruce leads a team of highly trained and certified technicians. His business takes a rather unique approach to customer service, focusing on relationships with customer and car. Bruce shares “When a customer comes in and spends more time sharing their son’s baseball game, or showing us photos from their last vacation, then I know I’ve done my job.”

    Bruce is also a Dale Carnegie graduate and former volunteer with Junior Achievement. Listen to Bruce's previous episodes HERE

    Tom Lambert, owner of Shadetree Automotive. Tom Lambert got his start right at home. His dad and uncles always had projects going on in the home garage. During the summer vacation, his dad would have Tom remove engines from the vehicles that were being sent to the local machine shop for rebuilding.

    In the past three and a half years, Tom and his dad have made strategic adjustments in the business. They are now a $2.5 million dollar a year shop with 10% annual growth and profitability. They continue to improve every day. Tom says he has the best team and a strong culture. In January 2017 Tom bought his dad completely out of the business.

    Tom struggled for many years because he had lost his passion for the auto industry. After receiving all the guidance and coaching over the past few years, he is rejuvenated and has more passion than ever and is currently doing everything he can to pay it forward to other local shop owners. Tom’s previous episodes HERE.

    Russell Crosby is the owner of Russ's Wrench Auto Repair located in Clinton, NJ.

    Key Talking Points

    • Not meeting customers expectations- losing the opportunity to make it right
    • Follow-up calls/email/texts- saying thank you without asking about another appointment, 95% will bring back once you have a conversation. Many won’t let you know what went wrong, reach out and openly accept feedback.  
    • 70% of comebacks are communication issues- customer to advisor, advisor to technician, technician to advisor 
    • Quality control- tech driving car to verify correction, QC checklist, senior service advisor driving car
    • DVI to minimize comebacks- accountability for comebacks and confidence when talking to a customer
    • Logging comebacks- google spreadsheet, time/repair/cause. Look for trends in comebacks. Is it trainable?
    • More detail the better for service advisors and technicians- service advisors need training on asking customers the right questions 
    • Customers often withhold information of what’s wrong or what it’s had done previously because they think it’ll cost less- build rapport and trust with customers and ask open-ended questions for discussion. 
    • Let service advisors advise- are they overloaded with estimates/scheduling/answer phone etc? Consider bringing another employee on board. Give them time to talk on the phone and communicate with customers instead of rushing through it. 
    • “Caring for cars and people”- value customer and their vehicle 
    • Leadership- set goals, get team on board, measure the goals, provide feedback
    • Team culture-making mistakes doesn’t mean you’re kicked out the door. Failure is learning. When mistakes happen bring it up when you’re one on one. 
    • Perfection doesn’t exist- give grace to customers and employees and make it right. Progress, not perfection. 
    • “Perfection is not attainable, but if you chase perfection, we can catch excellence.” Vince Lombardi
    • Feedback- ask new customers why they chose you and what is frustrating about repair work? Ask existing customers what frustrates them about owning a vehicle, and what frustrates them about having it serviced
    • A special thanks to Bruce Howes, Tom Lambert and Russell Crosby for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Mobile Listening APP’s HERE

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>    17d2c9dd-20fa-47e8-b121-585fc046c364Thu, 20 May 2021 00:15:00 -040039:43falsefull224224Comebacks: Prevention, Reputation, and Cost [THA 224] How closely do you track comebacks in your shop? Do you look for trends? Is it human error or communication gaps between customer and service advisor, and service advisor and technician? Sometimes the most loyal customers arise from correcting a mistake, but often times we are unaware a mistake even happened. In this episode, my panel dives into the different scenarios that occur during vehicle comebacks and how to correct them. You can listen and/or watch the video of this episode and find the key talking points at remarkableresults.biz/a224    Drop the Keys and Fix It [RR 641]Drop the Keys and Fix ItAndy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Look for Andy’s previous episodes HERE.

    Charlie Marcotte is the owner of American Pride Automotive and Founder of Transportation Matters. After serving in the U.S. Army, Charlie and his wife Diane moved to Virginia in 1988 and started their family in 1992. Putting food on the table was the primary goal that started Charlie working on cars (illegally) from a 10' by 20' storage unit. A strong work ethic and love of cars allowed those humble beginnings to flourish into American Pride Automotive, with 4 locations serving the Virginia Peninsula. The family unit has always been Charlie's driving force, with three successful children and a bouncing baby Grandson: Life is Good. Building a solid business is a point of pride for Charlie, but his true passion is Transportation Matters. The transportation Matters mission drives positive social change while delivering a competitive advantage to the independent automotive repair industry—the same industry which has provided Charlie with so much opportunity.

    Key Talking Points

    • Early bird drop offs- loyal customer, comes in for routine services 
    • Key dropper- hold out keys and wants to be called when done
    • Trust- yours to lose in everything you do. 
    • Relationships- discuss things besides the customer’s car to establish a connection
    • COVID 19- has started training customers to not wait in the waiting room. Customers have changed their behavior and it stressed the value of their time.   
    • Communicating with customers- text, calls, email. Make it convenient and streamline
    • Be neutral and objective instead of being black or white without seeing gray. Most production takes place in the middle when you can pivot, listen and adjust to your customer’s needs. 
    • Independent shop owners are not the competition- the competition is new car dealer/franchise. The independent shops are grassroots, boots on the ground, and have community ties.  
    • “Who not how” Dan Kennedy- how do you get your customer to look at you as their “who” for auto repair? 
    • Phone calls- the best insights into customer’s expectations and if they’re being met.
    • Market to existing customer base instead of all going to new customer acquisition- producing word of mouth referrals  
    • Subscription service for VIP customers- guaranteed 24 hour appointments? Is being too busy hindering your clients? Dentists prioritize broken teeth for emergency appointments, what about broken cars?

     

    • Thanks to Andy Bizub and Charlie Marcotte for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

    The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

    ]]>    Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Look for Andy’s previous episodes HERE.

    Charlie Marcotte is the owner of American Pride Automotive and Founder of Transportation Matters. After serving in the U.S. Army, Charlie and his wife Diane moved to Virginia in 1988 and started their family in 1992. Putting food on the table was the primary goal that started Charlie working on cars (illegally) from a 10' by 20' storage unit. A strong work ethic and love of cars allowed those humble beginnings to flourish into American Pride Automotive, with 4 locations serving the Virginia Peninsula. The family unit has always been Charlie's driving force, with three successful children and a bouncing baby Grandson: Life is Good. Building a solid business is a point of pride for Charlie, but his true passion is Transportation Matters. The transportation Matters mission drives positive social change while delivering a competitive advantage to the independent automotive repair industry—the same industry which has provided Charlie with so much opportunity.

    Key Talking Points

    • Early bird drop offs- loyal customer, comes in for routine services 
    • Key dropper- hold out keys and wants to be called when done
    • Trust- yours to lose in everything you do. 
    • Relationships- discuss things besides the customer’s car to establish a connection
    • COVID 19- has started training customers to not wait in the waiting room. Customers have changed their behavior and it stressed the value of their time.   
    • Communicating with customers- text, calls, email. Make it convenient and streamline
    • Be neutral and objective instead of being black or white without seeing gray. Most production takes place in the middle when you can pivot, listen and adjust to your customer’s needs. 
    • Independent shop owners are not the competition- the competition is new car dealer/franchise. The independent shops are grassroots, boots on the ground, and have community ties.  
    • “Who not how” Dan Kennedy- how do you get your customer to look at you as their “who” for auto repair? 
    • Phone calls- the best insights into customer’s expectations and if they’re being met.
    • Market to existing customer base instead of all going to new customer acquisition- producing word of mouth referrals  
    • Subscription service for VIP customers- guaranteed 24 hour appointments? Is being too busy hindering your clients? Dentists prioritize broken teeth for emergency appointments, what about broken cars?

     

    • Thanks to Andy Bizub and Charlie Marcotte for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

    The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

    ]]>    94e0bf49-cfa7-44b8-89fd-047006b6e606Tue, 18 May 2021 00:15:00 -040042:55falsefull641641Drop the Keys and Fix It [RR 641] Think about the latest procedure or surgery you had. You put all your trust in your doctor and the medical staff as you were getting put under anesthesia. Can we translate that trust into auto repair customers? How do we gain “Here are my keys, I trust you, fix it and let me know when it’s done” type of customers? In this episode, Andy Bizub and Charlie Marcotte break down the fundamentals of connecting with customers and what that means to your business. The key talking points for this episode reside at remarkableresults.biz/e641    Improve Your Capabilities and Processes – Get LEAN [CC 090]Improve Your Capabilities and Processes - Get LEAN

    https://www.youtube.com/watch?v=SCIv5fINLWk&t=10s

    Craig Caudill, Manager at Fine Tuned Automotive Erie, CO

    Key Talking Points

    • Lean- eliminating waste in processes. Waste is anything that doesn't add value to the customer’s experience
    • 7 wastes in lean- motion, inventory, waiting, defects, overproduction, transportation, over-processing
    • Motion- excessive motion techs/advisors being away from the work station. Using instant messaging on the shop management system for instant streamline communication
    • Inventory- excessive inventory isn't bringing value to customers. Has to turn over so it's not wasted money
    • Waiting- technicians input in system precisely parts needed and update lead time in the management system
    • Defects- categorize comebacks
    • Overproduction- doing more than what customer requested
    • Transportation- the movement of vehicles in the shop. Accurate diagnosis first time and identify every issue
    • Over-processing- don't develop processes that are overly complex. Simplify everything to key elements. Don’t overthink or over the process.
    • 5 S event- sort (take out everything you have and see if it's necessary to keep) set and order (essential items are identified and set in order. Tape off areas where items go and have a picture of how that area is supposed to look) shine (after everything is in its place then you clean) standardized (building processes and SOP’s) sustain
    • People don't want to be questioning what they should do- build a structured culture
    • Parts are labeled specific to parts suppliers
    • Improving profitability- waste is time and money. Customers are willing to pay for the value you offer them
    • How to start? Don’t be intimidated. Do research on 5 S and start seeing benefits.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.

    Broadly helps you automatically request reviews so that your customers can promote your business with just one click.

    When you immediately ask for a review after service, when the experience is still fresh in their mind, // you’re more likely to get a 5-star positive review.

    Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.

    ]]>

    https://www.youtube.com/watch?v=SCIv5fINLWk&t=10s

    Craig Caudill, Manager at Fine Tuned Automotive Erie, CO

    Key Talking Points

    • Lean- eliminating waste in processes. Waste is anything that doesn't add value to the customer’s experience
    • 7 wastes in lean- motion, inventory, waiting, defects, overproduction, transportation, over-processing
    • Motion- excessive motion techs/advisors being away from the work station. Using instant messaging on the shop management system for instant streamline communication
    • Inventory- excessive inventory isn't bringing value to customers. Has to turn over so it's not wasted money
    • Waiting- technicians input in system precisely parts needed and update lead time in the management system
    • Defects- categorize comebacks
    • Overproduction- doing more than what customer requested
    • Transportation- the movement of vehicles in the shop. Accurate diagnosis first time and identify every issue
    • Over-processing- don't develop processes that are overly complex. Simplify everything to key elements. Don’t overthink or over the process.
    • 5 S event- sort (take out everything you have and see if it's necessary to keep) set and order (essential items are identified and set in order. Tape off areas where items go and have a picture of how that area is supposed to look) shine (after everything is in its place then you clean) standardized (building processes and SOP’s) sustain
    • People don't want to be questioning what they should do- build a structured culture
    • Parts are labeled specific to parts suppliers
    • Improving profitability- waste is time and money. Customers are willing to pay for the value you offer them
    • How to start? Don’t be intimidated. Do research on 5 S and start seeing benefits.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.

    Broadly helps you automatically request reviews so that your customers can promote your business with just one click.

    When you immediately ask for a review after service, when the experience is still fresh in their mind, // you’re more likely to get a 5-star positive review.

    Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.

    ]]>    47315e61-f0c1-464d-88d0-0c0768ea37f2Mon, 17 May 2021 00:15:00 -040024:12falsefull9090Improve Your Capabilities and Processes - Get LEAN [CC 090] I recommend you watch the video so you can see the incredible organizational strategies Craig Caudill has implemented at Fine Tuned Auto in Erie CO. Use it as a template for your shop. Head to the CarmCast Page or remarkableresults.biz/cc090 to watch the video and find the key talking points for this episode.    Dwayne Myers and Shop Tour with Jonathan Ortiz [AW 053]Dwayne Myers and Shop Tour with Jonathan Ortiz

    https://www.youtube.com/watch?v=sR2AaX6SkKQ

    Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.

    • Dwayne Myers talks about technician career paths. Dwayne’s previous episodes HERE
    • Virtual Shop Tour by Jonathan Ortiz from Foreign Affairs, Palm Beach, FL. Jonathan's previous episodes HERE
    • Trivia Challenge:

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>

    https://www.youtube.com/watch?v=sR2AaX6SkKQ

    Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.

    • Dwayne Myers talks about technician career paths. Dwayne’s previous episodes HERE
    • Virtual Shop Tour by Jonathan Ortiz from Foreign Affairs, Palm Beach, FL. Jonathan's previous episodes HERE
    • Trivia Challenge:

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    4b0aea74-4dc8-4464-b704-0d2716872168Fri, 14 May 2021 22:30:00 -040025:32falsefull5353Guest Host Dwyane Myers talks about technician career paths. Check out the Virtual Shop Tour by Jonathan Ortiz from Foreign Affairs, Palm Beach, FL and take the Trivia Challenge.    Leadership Series Part 1 with Mike Davidson – Everything Rises and Falls [RR 640]Leadership Series Part 1 with Mike DavidsonMike Davidson began his automotive career in 1984 as a car detailer at a GMC dealership. He started working in independent shops in 1992 and opened Parkway Automotive in 1998. He joined RLO Connor’s Bottom-Line Impact Group in 1999 and graduated from the Automotive Management Institute in 2000. Mike was voted Arkansas' NAPA/ASE Technician of the Year from 2001 to 2008, joined Elite Pro Service Peer Group in 2008, and continues to be an active member. He has been a business coach for Elite Worldwide, a published author, and a presenter at multiple conferences across the United States. He created a live interview seminar called “Hiring for Keeps” in 2013 and developed an automotive apprentice program approved by the United States Department of Labor in 2016. As a John Maxwell certified speaker, trainer, and coach, Mike has developed a training program to assist shop owners to develop leaders within their organization. He is married with four grown children, resides in Alexander, Arkansas, and is a member of The Bible Church of Little Rock. You can reach Mike at miked@parkwayautomotive.net Look for Mike’s other episodes HERE. https://www.industryessentials.net  Key Talking Points
    • There exist a leadership deficit in the world.
    • There exist a hunger and need for true and authentic leadership
    • Leadership is influence and a skill that can be learned
    • Every person born has the ability to lead even if it’s just themselves- doesn’t have to always be a group of people
    • Can’t lead others until you lead yourself-Get others to speak into your life that you know, love and trust.
    • Be intentional when leading yourself
    • Leaders need mentors/coach – speaking into your life regularly
    • Everything rises and falls on leadership- John Maxwell
    • If you look closely at issues within the business you will discover that you are the problem - Great news you are also the solution
    • Employees want consistency and they do not want surprises- create policies/procedures for that creates consistency. It’s something for them to follow and contribute
    • “We need to be a leadership company that happens to sell automotive service”
    • When you grow leaders within the business- you will grow yourself out of job. Your team will become leaders themselves
    • “The bridge from good to great is short and built by the nails of discipline.” –Discipline is building processes for your life
    • Servant leadership- how can you better serve someone?
    • Equipping- what areas do you need to equip yourself in so you can learn and grow?
    • Attitude- how is your attitude about life and people?
    • Blindspots- if you don’t have people around you to point out and discuss your blind spots, you’ll start thinking you don’t have any. Pride is at the and a weak character are at the bottom of all great mistakes.

     
    • Thanks to Mike Davidson for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    Mike Davidson began his automotive career in 1984 as a car detailer at a GMC dealership. He started working in independent shops in 1992 and opened Parkway Automotive in 1998. He joined RLO Connor’s Bottom-Line Impact Group in 1999 and graduated from the Automotive Management Institute in 2000. Mike was voted Arkansas' NAPA/ASE Technician of the Year from 2001 to 2008, joined Elite Pro Service Peer Group in 2008, and continues to be an active member. He has been a business coach for Elite Worldwide, a published author, and a presenter at multiple conferences across the United States. He created a live interview seminar called “Hiring for Keeps” in 2013 and developed an automotive apprentice program approved by the United States Department of Labor in 2016. As a John Maxwell certified speaker, trainer, and coach, Mike has developed a training program to assist shop owners to develop leaders within their organization. He is married with four grown children, resides in Alexander, Arkansas, and is a member of The Bible Church of Little Rock. You can reach Mike at miked@parkwayautomotive.net Look for Mike’s other episodes HERE. https://www.industryessentials.net  Key Talking Points
    • There exist a leadership deficit in the world.
    • There exist a hunger and need for true and authentic leadership
    • Leadership is influence and a skill that can be learned
    • Every person born has the ability to lead even if it’s just themselves- doesn’t have to always be a group of people
    • Can’t lead others until you lead yourself-Get others to speak into your life that you know, love and trust.
    • Be intentional when leading yourself
    • Leaders need mentors/coach – speaking into your life regularly
    • Everything rises and falls on leadership- John Maxwell
    • If you look closely at issues within the business you will discover that you are the problem - Great news you are also the solution
    • Employees want consistency and they do not want surprises- create policies/procedures for that creates consistency. It’s something for them to follow and contribute
    • “We need to be a leadership company that happens to sell automotive service”
    • When you grow leaders within the business- you will grow yourself out of job. Your team will become leaders themselves
    • “The bridge from good to great is short and built by the nails of discipline.” –Discipline is building processes for your life
    • Servant leadership- how can you better serve someone?
    • Equipping- what areas do you need to equip yourself in so you can learn and grow?
    • Attitude- how is your attitude about life and people?
    • Blindspots- if you don’t have people around you to point out and discuss your blind spots, you’ll start thinking you don’t have any. Pride is at the and a weak character are at the bottom of all great mistakes.

     
    • Thanks to Mike Davidson for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm ]]>    017da962-a64b-4f6b-b8dd-0838c5896006Fri, 14 May 2021 00:15:00 -040038:15falsefull640640Leadership Series Part 1 with Mike Davidson [RR 640] How often do you work on your leadership skills? If you don’t, where do you start? Every business owner knows they need to be strong leaders, but how many are consciously working on it? Mike Davidson, a John Maxwell Certified Teacher, Trainer, and Coach, will be bringing you a 5 part series on leadership during the next few months. In this part 1 episode, Mike breaks down the essence of leadership that you should have in both your personal and professional life. Mike is also a shop owner. The key talking points for this episode reside at remarkableresults.biz/e640    My Biggest Mistakes [THA 223]My Biggest MistakesLeon Anderson, owner of Integrity Auto Care, South Beloit, Illinois and Belvidere, Illinois. A long career with Ford dealerships starting as a technician and ending his Ford career as a General manager. Celebrated by Ford Motor Company for Customer service satisfaction. Lessons learned during that time were the growth of female customers in total purchase decisions. Twelve years ago Leon started Integrity with the thought that he could employ some of the people that lost jobs during the closure of dealerships that were going on in the area and hopefully move some of the customers that were orphaned into longtime customers. Integrity Auto Care caters to customers with a focus on women and baby boomers, as the main customer base. Brittany Schindler, GM of her father's shop in Rod's Japanese Auto Care in Bellingham, WA for over 10 years. She loves working at the shop and being able to help people every day. Brittany has learned so much over the years by going to classes with great trainers and having a great business coach. One of her main focuses is to raise the standard of the automotive service and repair industry. Aden McDonnell is a second-generation shop owner, his parents have been in the business for 64 years. Aden has owned and operated since 2003. He worked for Ford dealership for 9 years and was the youngest service manager in Montana during his employment. Aden believes in coaching and has been with ATI for 8 years. He attended his first SuperConference in 2019 and it was a big change in his thought processes and operations. Aden is married and has two daughters. Key Talking Points
    • Too prideful- Thinking you can do everything yourself instead of training people what to do. Too proud to call customers to ask for a review/ask how they are doing/when they will come back
    • SOP’s- be prepared for daily SOP’s and unpredictable events that take the owner out of business. What is going to make you dispensable? Write down answers to questions your employees have to ask you.
    • Establishing second in command- letting teams manage and be accountable. Trust and empower the people you put into place. Have your second in command go through training and train others in shop.
    • Margins- believing in your shop and the benefits of going there as a customer. Believing you are worth what you’re asking for.
    • Procrastination and pushback from the things you need to do- listening to coach/mentor.
    • Definition of insanity- doing the same thing over and over again expecting different results
    • Trusting people- giving authority to employees to handle customer situations immediately.
    • Establish expectations with employees- too often owners get stuck wearing management hat and never switch to leadership hat. Instead of managing, you need to continue to grow your people.
    • Mistakes when growing (inner growth, outer growth, shop growth)- getting lean with processes to get customers in and out as efficiently as possible
    • Never taking a vacation- if you say you don’t have time for it then it’s not a priority to you
    • 20 groups/coaches saving a marriage- surrounding yourself with people you want to emulate. Having accountability in professional and personal life.
    • A special thanks to Leon Anderson, Brittany Schindler and Aden McDonnell for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    Leon Anderson, owner of Integrity Auto Care, South Beloit, Illinois and Belvidere, Illinois. A long career with Ford dealerships starting as a technician and ending his Ford career as a General manager. Celebrated by Ford Motor Company for Customer service satisfaction. Lessons learned during that time were the growth of female customers in total purchase decisions. Twelve years ago Leon started Integrity with the thought that he could employ some of the people that lost jobs during the closure of dealerships that were going on in the area and hopefully move some of the customers that were orphaned into longtime customers. Integrity Auto Care caters to customers with a focus on women and baby boomers, as the main customer base. Brittany Schindler, GM of her father's shop in Rod's Japanese Auto Care in Bellingham, WA for over 10 years. She loves working at the shop and being able to help people every day. Brittany has learned so much over the years by going to classes with great trainers and having a great business coach. One of her main focuses is to raise the standard of the automotive service and repair industry. Aden McDonnell is a second-generation shop owner, his parents have been in the business for 64 years. Aden has owned and operated since 2003. He worked for Ford dealership for 9 years and was the youngest service manager in Montana during his employment. Aden believes in coaching and has been with ATI for 8 years. He attended his first SuperConference in 2019 and it was a big change in his thought processes and operations. Aden is married and has two daughters. Key Talking Points
    • Too prideful- Thinking you can do everything yourself instead of training people what to do. Too proud to call customers to ask for a review/ask how they are doing/when they will come back
    • SOP’s- be prepared for daily SOP’s and unpredictable events that take the owner out of business. What is going to make you dispensable? Write down answers to questions your employees have to ask you.
    • Establishing second in command- letting teams manage and be accountable. Trust and empower the people you put into place. Have your second in command go through training and train others in shop.
    • Margins- believing in your shop and the benefits of going there as a customer. Believing you are worth what you’re asking for.
    • Procrastination and pushback from the things you need to do- listening to coach/mentor.
    • Definition of insanity- doing the same thing over and over again expecting different results
    • Trusting people- giving authority to employees to handle customer situations immediately.
    • Establish expectations with employees- too often owners get stuck wearing management hat and never switch to leadership hat. Instead of managing, you need to continue to grow your people.
    • Mistakes when growing (inner growth, outer growth, shop growth)- getting lean with processes to get customers in and out as efficiently as possible
    • Never taking a vacation- if you say you don’t have time for it then it’s not a priority to you
    • 20 groups/coaches saving a marriage- surrounding yourself with people you want to emulate. Having accountability in professional and personal life.
    • A special thanks to Leon Anderson, Brittany Schindler and Aden McDonnell for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    35f1b494-483b-44c4-8796-26be1f22ac94Thu, 13 May 2021 00:15:00 -040040:35falsefull223223My Biggest Mistakes [THA 223] In this episode, my panel discusses some of their biggest mistakes they’ve overcome as shop owners. We all wish we could go back in time and fix mistakes from ever happening, but unfortunately, there is no crystal ball for life. Instead, it’s important to reflect and turn it into a learning curve for ourselves and others. Take this opportunity to listen to this giving and transparent episode to perhaps avoid making the same mistakes in your business. Learn from these moments of truth. The key talking points for this episode reside at remarkableresults.biz/a223    EOS Part 4 Data with Barry Barrett [RR 639]EOS Part 4 Data with Barry BarrettBarry Barrett, a Certified EOS Implementer

    As an EOS Implementor in his company, Business With Purpose brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model.

    Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless.

    Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE.

    Key Talking Points

    • Data- 5 to 15 most important numbers that drive the pulse of your businessYou can’t manage your business by only looking at the money in the bank 
    • What are the numbers you need to drive your business? What are they for you? What do you want? What do you think? 
    • Not using “KPI” acronym- use “measurables” instead to keep it simple and keep all employees on same team 
    • Measurables- numbers don’t lie or have blindspots Company, departmental, individual- different layers that work together to drive success   
    • Every individual should have 1-3 measurables they are accountable for each day
    • Employees obtain clarity with job when they know the company’s core values, understand 5 major roles and measurables 
    • Accountability leads to fulfillment and job satisfaction 
    • Review measurables weekly- the goal is the minimum expectation 
    • Managing motivates- never be afraid of aiming to high because what’s worse is when you aim too low and you hit, or not aim at nothing
    • ‘Accountability slide’- missing the mark and being okay with it and making excuses for itHave consequences for yourself when make a mistake
    • ScorecardIn business and life- ranking from 0-5
    • Have goals in each scorecard
    • Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

    ]]>    Barry Barrett, a Certified EOS Implementer

    As an EOS Implementor in his company, Business With Purpose brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model.

    Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless.

    Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE.

    Key Talking Points

    • Data- 5 to 15 most important numbers that drive the pulse of your businessYou can’t manage your business by only looking at the money in the bank 
    • What are the numbers you need to drive your business? What are they for you? What do you want? What do you think? 
    • Not using “KPI” acronym- use “measurables” instead to keep it simple and keep all employees on same team 
    • Measurables- numbers don’t lie or have blindspots Company, departmental, individual- different layers that work together to drive success   
    • Every individual should have 1-3 measurables they are accountable for each day
    • Employees obtain clarity with job when they know the company’s core values, understand 5 major roles and measurables 
    • Accountability leads to fulfillment and job satisfaction 
    • Review measurables weekly- the goal is the minimum expectation 
    • Managing motivates- never be afraid of aiming to high because what’s worse is when you aim too low and you hit, or not aim at nothing
    • ‘Accountability slide’- missing the mark and being okay with it and making excuses for itHave consequences for yourself when make a mistake
    • ScorecardIn business and life- ranking from 0-5
    • Have goals in each scorecard
    • Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

    ]]>    406e1402-aaa8-4492-9c9e-dee8efe2a308Tue, 11 May 2021 00:15:00 -040033:56falsefull639639EOS Part 4 Data with Barry Barrett [RR 639] We are on 4 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. In this episode we discuss data in terms of measurable numbers that give you the pulse on your business. Shop owners often only measure their business success by the number in the bank. And too often shop owners don’t set clear roles, goals and enforce accountability for their team. It’s time to take a magnifying glass to your organization to see where you are. The key talking points for this episode reside at remarkableresults.biz/e639    Tom Ham and Shop Tour with Eric Henley [AW 052]Tom Ham and Shop Tour with Eric Henley

    https://youtu.be/fCQM1LNMVss

    Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.

    • Tom Ham talks about rising costs and labor rates. Tom’s previous episodes HERE
    • Virtual Shop Tour by Eric Henley from H-Teck Auto Care in Gray, TN Eric's previous episodes HERE.
    • Trivia Challenge: What Vehicle Won the Motor Trend SUV of the Year Award in 2020?

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>

    https://youtu.be/fCQM1LNMVss

    Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.

    • Tom Ham talks about rising costs and labor rates. Tom’s previous episodes HERE
    • Virtual Shop Tour by Eric Henley from H-Teck Auto Care in Gray, TN Eric's previous episodes HERE.
    • Trivia Challenge: What Vehicle Won the Motor Trend SUV of the Year Award in 2020?

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    6a1638a3-d159-47a8-bae9-6c121dce5ae2Sun, 09 May 2021 17:00:00 -040029:32falsefull5252Guest Host Tom Ham and Carm celebrate the one-year anniversary of the start of Aftermarket Weekly. Tom also talks about rising prices and keeping your labor rate in tune with rising costs. The virtual Shop Tour by Eric Henley from H-Teck Auto Care in Gray, TN The Trivia Challenge: What Vehicle Won the MotorTrend SUV of the Year award for 2020?    Interesting New Technology with Chris Cloutier [RR 638]Interesting New Technology with Chris CloutierChris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE. Autotex.me website HERE.

    Key Talking Points

    • 3D printingWill change the way shops do business and how parts are delivered  
    • Customization- printing car in future? 
    • Speed of delivery with parts
    • Voice technologyHaving conversations with technology instead of keyboard use
    • Intuitive user interface- “point, swipe and talk” technicians can talk faster than they can write on paper for DVI’s
    • Ask Alexa who’s the best auto shop in your area- get your name in voice results  Consider getting an Alexa and using it in your shop to acclimate your employees to emerging technologies
    • Google searchAI/ML- Artificial intelligence and machine learningMachines are learning and becoming ‘smarter’ 
    • Data models- your data is important because it “feeds’ models
    • AutoText.meBaywatcher.io- real time based statistics with cameras and license plate recognitionShop efficiency 30-40% of time your shops making money in bays
    • 60% of time bays aren’t making money
    • Bay management- how long has car been in bay?
    • Free brake check- is it really free?
    • Hour diagnostics- is it really an hour?
    • Thanks to Chris Cloutier for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE. Autotex.me website HERE.

    Key Talking Points

    • 3D printingWill change the way shops do business and how parts are delivered  
    • Customization- printing car in future? 
    • Speed of delivery with parts
    • Voice technologyHaving conversations with technology instead of keyboard use
    • Intuitive user interface- “point, swipe and talk” technicians can talk faster than they can write on paper for DVI’s
    • Ask Alexa who’s the best auto shop in your area- get your name in voice results  Consider getting an Alexa and using it in your shop to acclimate your employees to emerging technologies
    • Google searchAI/ML- Artificial intelligence and machine learningMachines are learning and becoming ‘smarter’ 
    • Data models- your data is important because it “feeds’ models
    • AutoText.meBaywatcher.io- real time based statistics with cameras and license plate recognitionShop efficiency 30-40% of time your shops making money in bays
    • 60% of time bays aren’t making money
    • Bay management- how long has car been in bay?
    • Free brake check- is it really free?
    • Hour diagnostics- is it really an hour?
    • Thanks to Chris Cloutier for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    c68325d4-1004-4102-ab0c-4ed5b0cc75c0Fri, 07 May 2021 00:15:00 -040047:50falsefull638638Interesting New Technology with Chris Cloutier [RR 638] If you love new technology you’re in for a treat! Chris Cloutier discusses the rapid changes in technology and what that means for our industry. If you’re not a fan of new technology, then consider this your opportunity to learn a slice of the future and get on board before it steamrolls you. New technology is going to happen no matter what, it’s just a question of accepting it and adapting it to your world. The key talking points for this episode reside at remarakableresults.biz/e638    10 Things That Require Zero Talent [THA 222]10 Things That Require Zero TalentDoug Grills from AutoStream Car Care Center is a chain of 7 family-owned, automotive service facilities that deliver honest and professional automotive repair and maintenance services to customers in the Greater Baltimore/Washington, DC area. Doug along with his partner Rick Levitan has been around the service station business for over 25 years and has built their reputation by offering best-in-class service to their customers. All AutoStrem Car Care technicians are ASE Certified and the shops are AAA approved. Listen to Doug’s previous episodes HERE. Mike DelaCruz- National Sales Manager, Auto at Broadly Clint White has been passionately immersed in the Automotive Industry for over 25 years. He is a Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. He began his career as a Technician at a local two bay shop in 1995 and over the course of the next two and a half decades honed his sales, technical, and management skills while living in Washington & S.E. Idaho. During his journey, he has never stopped learning and has been blessed to work for and with those who value education, training, and coaching. In everything he does, Clint is focused on people and excellence! Whether it be coaching & training Service Advisors to sell with passion & integrity or working directly with Shop Owners to improve team accountability and streamline process implementation, Clint’s passion is to elevate the Automotive Industry across the nation to ensure every customer consistently receives the highest level of service. Previous episodes HERE Key Talking Points
    1. Being On Time

    • Responsibility and create an environment you want to be in and be on time
    • Avoid anxiety when rushing
    • Be early to be on time for your customers
    • Being late affects ourselves and other people

    1. Making an Effort

    • Showing effort and giving 100% is showing commitment, demonstrating to everyone else on team
    • Be focused on your work, lead by example, don’t miss things you’re required to do

    1. Being High Energy

    • Doesn't mean coffee or energy drinks, its having an internal flame
    • People are drawn to others with high level energy
    • Introvert- quietly stir the flame, be intentional, choose enthusiasm
    • Stress kills energy- humor, exercise, sleep etc
    • Create work life harmony- life outside of work that stirs your passion will reenergize you

    1. Having a Positive Attitude

    • Take a hard look at the impact you have on people and business
    • You don’t know what is going on in other peoples lives- words and attitude are powerful
    • Do you want to have a positive or negative impact on others?
    • Leave your problems at the door and be kind
    • Failures and disappointments happen- vent upward not downward

    1. Being Passionate

    • Passion involves feeling and emotion and is infectious
    • Smile when answering the phone- “feel the smile”
    • Sales- the transference of feelings

    1. Using Good Body Language

    • First impressions are everything- made within 7 seconds of contact
    • Positive non verbal cues- engaged, approachable
    • Eye contact, smiling, posture, arms and hands (cross arms, hands in pockets =not engaged)
    • Non verbal cues must match your verbal cues!

    1. Being Coachable
    2. No ego when coming together to achieve a common goal- build together
    3. Allow yourself to be coachable- be humble and open to learning/new ideas
    4. Doing a Little Extra

    • Be willing to go above and beyond
    • Price of entry- doing what you’re required to do. Living the job description
    • Push yourself and take initiative

    1. Being Prepared

    • 100% effort- proactive to be prepared
    • Cant serve others when ill prepared
    • Essential and not optional when it comes to reducing stress
    • Success doesn't come from what you do occasionally, it comes from what you do consistently

    1. Having a Strong Work Ethic

    • Always building a reputation- invest in yourself, team and company
    • Work hard and generate results.

    1. BONUS

    • Be humble and be kind

    Chick fil-A https://www.youtube.com/watch?v=2v0RhvZ3lvY
    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    Doug Grills from AutoStream Car Care Center is a chain of 7 family-owned, automotive service facilities that deliver honest and professional automotive repair and maintenance services to customers in the Greater Baltimore/Washington, DC area. Doug along with his partner Rick Levitan has been around the service station business for over 25 years and has built their reputation by offering best-in-class service to their customers. All AutoStrem Car Care technicians are ASE Certified and the shops are AAA approved. Listen to Doug’s previous episodes HERE. Mike DelaCruz- National Sales Manager, Auto at Broadly Clint White has been passionately immersed in the Automotive Industry for over 25 years. He is a Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. He began his career as a Technician at a local two bay shop in 1995 and over the course of the next two and a half decades honed his sales, technical, and management skills while living in Washington & S.E. Idaho. During his journey, he has never stopped learning and has been blessed to work for and with those who value education, training, and coaching. In everything he does, Clint is focused on people and excellence! Whether it be coaching & training Service Advisors to sell with passion & integrity or working directly with Shop Owners to improve team accountability and streamline process implementation, Clint’s passion is to elevate the Automotive Industry across the nation to ensure every customer consistently receives the highest level of service. Previous episodes HERE Key Talking Points
    1. Being On Time

    • Responsibility and create an environment you want to be in and be on time
    • Avoid anxiety when rushing
    • Be early to be on time for your customers
    • Being late affects ourselves and other people

    1. Making an Effort

    • Showing effort and giving 100% is showing commitment, demonstrating to everyone else on team
    • Be focused on your work, lead by example, don’t miss things you’re required to do

    1. Being High Energy

    • Doesn't mean coffee or energy drinks, its having an internal flame
    • People are drawn to others with high level energy
    • Introvert- quietly stir the flame, be intentional, choose enthusiasm
    • Stress kills energy- humor, exercise, sleep etc
    • Create work life harmony- life outside of work that stirs your passion will reenergize you

    1. Having a Positive Attitude

    • Take a hard look at the impact you have on people and business
    • You don’t know what is going on in other peoples lives- words and attitude are powerful
    • Do you want to have a positive or negative impact on others?
    • Leave your problems at the door and be kind
    • Failures and disappointments happen- vent upward not downward

    1. Being Passionate

    • Passion involves feeling and emotion and is infectious
    • Smile when answering the phone- “feel the smile”
    • Sales- the transference of feelings

    1. Using Good Body Language

    • First impressions are everything- made within 7 seconds of contact
    • Positive non verbal cues- engaged, approachable
    • Eye contact, smiling, posture, arms and hands (cross arms, hands in pockets =not engaged)
    • Non verbal cues must match your verbal cues!

    1. Being Coachable
    2. No ego when coming together to achieve a common goal- build together
    3. Allow yourself to be coachable- be humble and open to learning/new ideas
    4. Doing a Little Extra

    • Be willing to go above and beyond
    • Price of entry- doing what you’re required to do. Living the job description
    • Push yourself and take initiative

    1. Being Prepared

    • 100% effort- proactive to be prepared
    • Cant serve others when ill prepared
    • Essential and not optional when it comes to reducing stress
    • Success doesn't come from what you do occasionally, it comes from what you do consistently

    1. Having a Strong Work Ethic

    • Always building a reputation- invest in yourself, team and company
    • Work hard and generate results.

    1. BONUS

    • Be humble and be kind

    Chick fil-A https://www.youtube.com/watch?v=2v0RhvZ3lvY
    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    2b504d74-9788-4071-9ec3-aa9dd2f9f03dThu, 06 May 2021 00:15:00 -040051:56falsefull22222210 Things That Require Zero Talent [THA 222] What makes a person successful? Is it luck? Is it because they are born to be leaders? Can success be taught or learned? Too often we get caught up in the day-to-day grind, we lose focus on the big picture called life. In this episode, we go back to basics and discuss 10 things that require zero talent that EVERYONE can accomplish. Practice each one and you’ll be amazed at the changes that follow. You can listen and/or watch the video of this episode and find the key talking points at remarkableresults.biz/a222. They make a great meeting agenda.    NASTF Update with Donny Seyfer [RR 637]NASTF Update with Donny SeyferDonny Seyfer. AMAM, the executive officer of NASTF (National Automotive Service Task Force)

    Donny spent years as co-owner of Seyfer Automotive, in Wheat Ridge, CO as a 3rd generation owner, and has over 30 years of automotive experience as a technician, manager and service consultant. His Dad started in 1961 and his grandfather was building race cars before that. Donny is past chairman of ASA and serves on many industry boards and committees. Listen to Donny’s previous episodes HERE.

    The National Automotive Service Task Force, NASTF, is a cooperative effort among the automotive service industry, the equipment and tool industry and automotive manufacturers.

    Click HERE to Join NASTF. 

    Key talking points

    • NASTFChanging operational strategy
    • Tight, secure, proven- creating methodology
    • Giving technicians access
    • Get cars repaired- the owner of the vehicle is a mutual customer between manufacturers and aftermarket
    • SDRM- secure data release model available to the aftermarket- access to immobilizer, pin codes, radio codes and keycodes when needed for repair
    • The requirement for VSP (vehicle security profession): Commercial general liability
    • Technicians have to be covered by insurance and have a business involved
    • Holding technicians accountable for their skillset   Proof of employment, federal employer ID for business and driver’s license- all publically available information
    • Assisted Immobilizer Reprogramming- soft launch access vehicle over the internet around 250,000 shops and 750 mobile diagnosticians in US
    • Collectively 25% have capabilities and equipped to do so
    • Stopgap as more technicians become IT capable
    • Capabilities for mobile diagnosticians to legally and securely connect to vehicles remotely without having to be there
    • Right to repair- everyone has access but how efficient is it? Certain skills and cost of entry to do some limited operations have outrun industry
    • How do you rationalize spending $8,500 on a scan tool you’ll only use once a year?
    • NASTF went live with the program with 2 remote companies who have their licensing in place and one mobile company that was willing to work through the details with us.
    • Licensing of the software- NASTF has already had 4 meetings with automakers, mobile techs, and remote companies to gain an understanding of the needs and requirements

     

    • Thanks to Donny Seyfer for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Gold Certification recognizes top-tier NAPA Auto Cares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard-bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

    Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

    ]]>    Donny Seyfer. AMAM, the executive officer of NASTF (National Automotive Service Task Force)

    Donny spent years as co-owner of Seyfer Automotive, in Wheat Ridge, CO as a 3rd generation owner, and has over 30 years of automotive experience as a technician, manager and service consultant. His Dad started in 1961 and his grandfather was building race cars before that. Donny is past chairman of ASA and serves on many industry boards and committees. Listen to Donny’s previous episodes HERE.

    The National Automotive Service Task Force, NASTF, is a cooperative effort among the automotive service industry, the equipment and tool industry and automotive manufacturers.

    Click HERE to Join NASTF. 

    Key talking points

    • NASTFChanging operational strategy
    • Tight, secure, proven- creating methodology
    • Giving technicians access
    • Get cars repaired- the owner of the vehicle is a mutual customer between manufacturers and aftermarket
    • SDRM- secure data release model available to the aftermarket- access to immobilizer, pin codes, radio codes and keycodes when needed for repair
    • The requirement for VSP (vehicle security profession): Commercial general liability
    • Technicians have to be covered by insurance and have a business involved
    • Holding technicians accountable for their skillset   Proof of employment, federal employer ID for business and driver’s license- all publically available information
    • Assisted Immobilizer Reprogramming- soft launch access vehicle over the internet around 250,000 shops and 750 mobile diagnosticians in US
    • Collectively 25% have capabilities and equipped to do so
    • Stopgap as more technicians become IT capable
    • Capabilities for mobile diagnosticians to legally and securely connect to vehicles remotely without having to be there
    • Right to repair- everyone has access but how efficient is it? Certain skills and cost of entry to do some limited operations have outrun industry
    • How do you rationalize spending $8,500 on a scan tool you’ll only use once a year?
    • NASTF went live with the program with 2 remote companies who have their licensing in place and one mobile company that was willing to work through the details with us.
    • Licensing of the software- NASTF has already had 4 meetings with automakers, mobile techs, and remote companies to gain an understanding of the needs and requirements

     

    • Thanks to Donny Seyfer for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Gold Certification recognizes top-tier NAPA Auto Cares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard-bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

    Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

    ]]>    0f86b0a1-783e-4cb4-84ed-714ddf05ed09Tue, 04 May 2021 00:15:00 -040045:08falsefull637637NASTF Update with Donny Seyfer [RR 637] In this episode, we dive into NASTF’s soft launch of the Assisted Immobilizer Reprogramming Service that offers secure repairs when a vehicle’s security system is involved. Cybersecurity risks are always a top concern and NASTF has collaborated with automakers to close the gap and offer a service to help shop owners, technicians, and car owners. The key talking points for this episode reside at remarkableresults.biz/e637    Why Invest In Digital Signage & Great Branding [CC 089]Why Invest In Digital Signage & Great Branding

    https://youtu.be/E2nu2yT-8OM

    The Panel:

    • AJ Nealey, Nealey’s Auto Service, Edgewater, MD
    • John Klarkowski, AutoPro Auto Service, Brooklyn Park, MN

    Talking Points:

    • Discover the number of cars that pass by your location. Search for Car Count in your County
    • Find a state or county website
    • They may update the numbers yearly
    • Number of cars, trucks, etc
    • AJ started with a DIY sign
    • His new sign cost him $42K
    • The company he hired did the permitting
    • AJ justified at $700 per month because his referrals justified the investment
    • If he gets 3 new customers a month. Sign pays for it.
    • His driveby referrals doubled
    • Lights up at night
    • AJ can change the sign wording from anywhere
    • Seasonal message
    • If it is going to rain that day he can put up a message on wiper blades
    • AJ has over-communicated his brand message and is totally consistent
    • John started with not much money and created signs on a budget
    • The old-style sign with the letters needed to be changed 15’ up in the air
    • John’s is located off the path with only 4,000 cars a day going by
    • Installed digital sign and he saw within 8 months an increase in car count of 20%
    • People said they discovered him because of his sign
    • Digital signs grab attention
    • His signs change every 20 seconds
    • Check with your local ordinances
    • The messages are their unique selling points
    • The messages are conversation starters
    • John started to change his clientele from the shop he purchased. A strong reason for the branding and signage change
    • Product packaging shows professionalism
    • John’s investment is prox $15K for his digital sign
    • He went with monochrome. A single color
    • AJ went with color in his digital sign
    • Make your branding professional that may include a new sign
    • More car count
    • More professional customers
    • John $120K increase in revenue because of his sign and branding investment

     

    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.

    Broadly helps you automatically request reviews so that your customers can promote your business with just one click.

    When you immediately ask for a review after service, when the experience is still fresh in their mind, // you’re more likely to get a 5-star positive review.

    Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.

    ]]>

    https://youtu.be/E2nu2yT-8OM

    The Panel:

    • AJ Nealey, Nealey’s Auto Service, Edgewater, MD
    • John Klarkowski, AutoPro Auto Service, Brooklyn Park, MN

    Talking Points:

    • Discover the number of cars that pass by your location. Search for Car Count in your County
    • Find a state or county website
    • They may update the numbers yearly
    • Number of cars, trucks, etc
    • AJ started with a DIY sign
    • His new sign cost him $42K
    • The company he hired did the permitting
    • AJ justified at $700 per month because his referrals justified the investment
    • If he gets 3 new customers a month. Sign pays for it.
    • His driveby referrals doubled
    • Lights up at night
    • AJ can change the sign wording from anywhere
    • Seasonal message
    • If it is going to rain that day he can put up a message on wiper blades
    • AJ has over-communicated his brand message and is totally consistent
    • John started with not much money and created signs on a budget
    • The old-style sign with the letters needed to be changed 15’ up in the air
    • John’s is located off the path with only 4,000 cars a day going by
    • Installed digital sign and he saw within 8 months an increase in car count of 20%
    • People said they discovered him because of his sign
    • Digital signs grab attention
    • His signs change every 20 seconds
    • Check with your local ordinances
    • The messages are their unique selling points
    • The messages are conversation starters
    • John started to change his clientele from the shop he purchased. A strong reason for the branding and signage change
    • Product packaging shows professionalism
    • John’s investment is prox $15K for his digital sign
    • He went with monochrome. A single color
    • AJ went with color in his digital sign
    • Make your branding professional that may include a new sign
    • More car count
    • More professional customers
    • John $120K increase in revenue because of his sign and branding investment

     

    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.

    Broadly helps you automatically request reviews so that your customers can promote your business with just one click.

    When you immediately ask for a review after service, when the experience is still fresh in their mind, // you’re more likely to get a 5-star positive review.

    Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.

    ]]>    645c4827-910a-4284-86a6-29547227523dMon, 03 May 2021 00:15:00 -040032:52falsefull8989Why Invest In Digital Signage and Great Branding [CC 089] Welcome to CarmCast Episode 089 with a message on the power of digital signs and branding. This is another Why and How CarmCast and is repurposed from our LIVE broadcast. I recommend you watch the video because we have a lot of pictures that bring the visual to the message. Sure the podcast will give you great tips but the pictures that my guests brought with them help show the power of their branding/signage strategy. https://remarkableresults.biz/cc089    Keith Knowlton and Shop Tour with Trent Pickering [AW 051]Keith Knowlton and Shop Tour with Trent Pickering

    https://youtu.be/jAFSxrRkPoo

    Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared. 

    • Guest Host Keith Knowlton and his wife Linda talk about married partners. Keith's previous episodes HERE.
    • Virtual Shop Tour by Trent Pickering from Pickering’s at Lakewood, CO. Trent's previous episodes HERE.
    • Trivia Challenge: What was the only car to appear on Time and Newsweek covers at the same time?

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>

    https://youtu.be/jAFSxrRkPoo

    Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared. 

    • Guest Host Keith Knowlton and his wife Linda talk about married partners. Keith's previous episodes HERE.
    • Virtual Shop Tour by Trent Pickering from Pickering’s at Lakewood, CO. Trent's previous episodes HERE.
    • Trivia Challenge: What was the only car to appear on Time and Newsweek covers at the same time?

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    1cc9326e-5a69-4ee6-bcbe-2567d51655adFri, 30 Apr 2021 22:30:00 -040029:08falsefull5151Guest Host Keith Knowlton and his wife Linda talk about married partners. Virtual Shop Tour by Trent Pickering from Pickering’s at Lakewood, CO. Listen for the trivia question of the week and the fortune cookie wisdom of the week. Watch the video or listen as a podcast at remarkableresults.biz/aw051    Learn Customer Communication Styles: DISC with Emily Chung [RR 636]Learn Customer Communication Styles: DISC with Emily ChungEmily Chung is a proud mom of two energetic boys. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham. She is a licensed Automotive Service Technician, and Automotive Writer with various publications. She also teaches in the Automotive Business School of Canada at Georgian College. Emily holds a degree from the University of Waterloo in Psychology and Business, and her previous jobs include Psychometrist and Human Resources Associate.

    She has appeared on various media including Breakfast Television, Cityline, and the Marilyn Denis Show. She is passionate about her work; together with her staff, AutoNiche’s purpose is to bring better communication and client service to the auto repair experience. Check Emily’s previous episodes HERE.

    Key Talking Points

    • Communication with your customers-educating them about their vehicleBeing aware of different communication styles 
    • Communicating with babies and puppies-we tailor our communication to them because we have no expectations that they will communicate to our quadrant levelYou can 100% adjust your communication style- are we intentional/aware of it
    • Responsibility of communicator- be temporarily a part of their own quadrant 
    • Coding clients- providing a baseline for approaching a conversationNot set in stone coding
    • Quickly lookup communication style in shop management system for others in the business
    • Your job is to serve the customers the best way possible 
    • Quadrants- are they task oriented or people oriented? Structured or non structured?Controler- structured and task oriented (very direct and to the point)
    • Analyst- structured but more people oriented (want to know details and specs)
    • Promoter- people oriented and structured (energetic, first on bandwagon, get it done energy and fun)
    • Supporter- non structured and people oriented (love harmony and connecting) 
    • Each quadrant gets recharged by different things- tap into it in order to communicate efficiently 
    • True leaderAbility to move in between quadrants and speak effectively for listener
    • Training your staff- have each employee find out what quadrant they’re in, pros and cons of each quadrant, practice giving inspection sheet to different quandrants  
    • Psychometry- run tests and administer surveys, analysis and recommendations

     

     

    Download for Carm Capriotto’s Chart on How To Communicate With the Four Basic Types HERE.

    Tony Robins Site Mentioned HERE.

    Link to previous Town Hall Academy episode 041 "The Value of Knowing Your Customers Observable Behaviors (DISC) from November 2017 HERE.

     

     

    • Thanks to Emily Chung for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Emily Chung is a proud mom of two energetic boys. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham. She is a licensed Automotive Service Technician, and Automotive Writer with various publications. She also teaches in the Automotive Business School of Canada at Georgian College. Emily holds a degree from the University of Waterloo in Psychology and Business, and her previous jobs include Psychometrist and Human Resources Associate.

    She has appeared on various media including Breakfast Television, Cityline, and the Marilyn Denis Show. She is passionate about her work; together with her staff, AutoNiche’s purpose is to bring better communication and client service to the auto repair experience. Check Emily’s previous episodes HERE.

    Key Talking Points

    • Communication with your customers-educating them about their vehicleBeing aware of different communication styles 
    • Communicating with babies and puppies-we tailor our communication to them because we have no expectations that they will communicate to our quadrant levelYou can 100% adjust your communication style- are we intentional/aware of it
    • Responsibility of communicator- be temporarily a part of their own quadrant 
    • Coding clients- providing a baseline for approaching a conversationNot set in stone coding
    • Quickly lookup communication style in shop management system for others in the business
    • Your job is to serve the customers the best way possible 
    • Quadrants- are they task oriented or people oriented? Structured or non structured?Controler- structured and task oriented (very direct and to the point)
    • Analyst- structured but more people oriented (want to know details and specs)
    • Promoter- people oriented and structured (energetic, first on bandwagon, get it done energy and fun)
    • Supporter- non structured and people oriented (love harmony and connecting) 
    • Each quadrant gets recharged by different things- tap into it in order to communicate efficiently 
    • True leaderAbility to move in between quadrants and speak effectively for listener
    • Training your staff- have each employee find out what quadrant they’re in, pros and cons of each quadrant, practice giving inspection sheet to different quandrants  
    • Psychometry- run tests and administer surveys, analysis and recommendations

     

     

    Download for Carm Capriotto’s Chart on How To Communicate With the Four Basic Types HERE.

    Tony Robins Site Mentioned HERE.

    Link to previous Town Hall Academy episode 041 "The Value of Knowing Your Customers Observable Behaviors (DISC) from November 2017 HERE.

     

     

    • Thanks to Emily Chung for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    417ce3da-7f22-4a67-a6f4-029a66d4bb95Fri, 30 Apr 2021 00:15:00 -040026:50falsefull636636Learn Customer Communication Styles: DISC with Emily Chung [RR 636] As automotive service professionals, it’s our job to educate our customers and clients. But did you ever stop to think about your approach? What is the best way to efficiently communicate with each individual (client) based on how they like to receive information? In this episode with Emily Chung, from AutoNiche, we discuss how and why it is important to code your customer and train your employees. The key talking points for this episode reside at remarkableresults.biz/e636    Are You Fixing Hybrids Cars? [THA 221]Are You Fixing Hybrids Cars?

    https://www.youtube.com/watch?v=cxJH5eevBzY

    Craig Van Batenburg, AMAM, is the CEO of Automotive Career Development Center [ACDC] and a former repair shop owner. Craig is engaged full time in the understanding of the technology used in hybrid and electric cars. His 45 years of automotive experience serves him well. He travels throughout the world doing training on Hybrid and Electric Vehicles. Previous Episodes HERE.

    Cameron Lee-Ernie Lee's Service Center was founded in 1972 by Cameron’s grandfather. His father and Cameron now currently operate the business as a team. He went to work in the family business right out of college and started as a Tire and GS Tech and moved my way up to being the Lead Technician. Cameron serves as the Shop Manager and focuses on the day-to-day operation of the shop, developing the business, and meeting the needs of the ever-evolving aftermarket repair industry. Early in 2020 after attending Up Your Voltage by ACDC, Cameron opened another division of Ernie Lee's known as Raleigh Hybrids due to the ever-growing demand of Hybrid and EV repair and maintenance. In many ways, his role is modernizing and expanding the family business and the development of Raleigh Hybrids was a natural progression of that. 

    Eric Carlson has been a technician for over 40 years. His formal automotive education came from Ferris State University where he took all 8 ASE tests prior to graduation in 1977. Eric has re-certified every 5 years since. He took the L1 when it was introduced and is now L3 hybrid certified. Full disclosure: Eric is a subject matter expert for ASE and has participated in writing test questions, in the past 2 years, for the L3 test.

    Eric and his wife Jamie bought Ervine’s in 1994 and added Grand Rapids Hybrid to the family in 2013 after Eric became the first Master Hybrid Service Technician in Grand Rapids, MI. Eric has been interviewed by several local television stations and publications seeking his expertise on everything from basic maintenance to the ramifications of “Right to Repair” legislation. Ervine’s Auto Repair and Grand Rapids Hybrid became an ASE Blue Seal of Excellence shop when it was introduced and have been since. Previous episodes HERE

    Key Talking Points

    • HybridsAnother revolution in emissions 
    • Stepping stone to pure electric cars
    • Another means of controlling pollution 
    • Honda announcement- no internal combustion after year 2040You MUST be a part of the evolution and start handling hybrid repairs
    • “It’s not a question of should you get into hybrids, it’s a question of why haven’t you done it 10 years ago?”
    • SpeedbumpsReceive rare unicorns that other hybrid shops don’t want to touch
    • Need to say yes to every hybrid vehicle- capitalize on marketing as the shop that can “fix everything”
    • Tools you need- test every connection
    • Advice- buy Gen 2 and start working on it
    • Get into hybrid first to learn basics before EV (electric vehicles)Properly trained
    • Proper tooling- inexpensive compared to others
    • Hybrid car owners will turn into EV owners- natural evolution to be conscious of the environment
    • Fixev.com- keep independent shops in businessOffer management training
    • Webinar training- learning at your own pace 
    • Move your 12 volt brain to high voltage thinking Conditioned at early age that a car sound is “vroom vroom”
    • Pure electric vehicles First fluid change is 150,000 miles or 10 years, all LED lights
    • Need level 2 charging station.
    • Lift fixtures to take 1500lb batteries out
    • A special thanks to Craig Van Batenburg, Cameron Lee and Eric Carlson for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Mobile Listening APP’s HERE

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>

    https://www.youtube.com/watch?v=cxJH5eevBzY

    Craig Van Batenburg, AMAM, is the CEO of Automotive Career Development Center [ACDC] and a former repair shop owner. Craig is engaged full time in the understanding of the technology used in hybrid and electric cars. His 45 years of automotive experience serves him well. He travels throughout the world doing training on Hybrid and Electric Vehicles. Previous Episodes HERE.

    Cameron Lee-Ernie Lee's Service Center was founded in 1972 by Cameron’s grandfather. His father and Cameron now currently operate the business as a team. He went to work in the family business right out of college and started as a Tire and GS Tech and moved my way up to being the Lead Technician. Cameron serves as the Shop Manager and focuses on the day-to-day operation of the shop, developing the business, and meeting the needs of the ever-evolving aftermarket repair industry. Early in 2020 after attending Up Your Voltage by ACDC, Cameron opened another division of Ernie Lee's known as Raleigh Hybrids due to the ever-growing demand of Hybrid and EV repair and maintenance. In many ways, his role is modernizing and expanding the family business and the development of Raleigh Hybrids was a natural progression of that. 

    Eric Carlson has been a technician for over 40 years. His formal automotive education came from Ferris State University where he took all 8 ASE tests prior to graduation in 1977. Eric has re-certified every 5 years since. He took the L1 when it was introduced and is now L3 hybrid certified. Full disclosure: Eric is a subject matter expert for ASE and has participated in writing test questions, in the past 2 years, for the L3 test.

    Eric and his wife Jamie bought Ervine’s in 1994 and added Grand Rapids Hybrid to the family in 2013 after Eric became the first Master Hybrid Service Technician in Grand Rapids, MI. Eric has been interviewed by several local television stations and publications seeking his expertise on everything from basic maintenance to the ramifications of “Right to Repair” legislation. Ervine’s Auto Repair and Grand Rapids Hybrid became an ASE Blue Seal of Excellence shop when it was introduced and have been since. Previous episodes HERE

    Key Talking Points

    • HybridsAnother revolution in emissions 
    • Stepping stone to pure electric cars
    • Another means of controlling pollution 
    • Honda announcement- no internal combustion after year 2040You MUST be a part of the evolution and start handling hybrid repairs
    • “It’s not a question of should you get into hybrids, it’s a question of why haven’t you done it 10 years ago?”
    • SpeedbumpsReceive rare unicorns that other hybrid shops don’t want to touch
    • Need to say yes to every hybrid vehicle- capitalize on marketing as the shop that can “fix everything”
    • Tools you need- test every connection
    • Advice- buy Gen 2 and start working on it
    • Get into hybrid first to learn basics before EV (electric vehicles)Properly trained
    • Proper tooling- inexpensive compared to others
    • Hybrid car owners will turn into EV owners- natural evolution to be conscious of the environment
    • Fixev.com- keep independent shops in businessOffer management training
    • Webinar training- learning at your own pace 
    • Move your 12 volt brain to high voltage thinking Conditioned at early age that a car sound is “vroom vroom”
    • Pure electric vehicles First fluid change is 150,000 miles or 10 years, all LED lights
    • Need level 2 charging station.
    • Lift fixtures to take 1500lb batteries out
    • A special thanks to Craig Van Batenburg, Cameron Lee and Eric Carlson for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Mobile Listening APP’s HERE

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>    4496ea0e-3a63-4515-b08b-5c84433ee918Thu, 29 Apr 2021 00:15:00 -040043:19falsefull221221Are You Fixing Hybrid Cars? [THA 221] If you’re waiting for a sign to get into hybrid repairs then consider this your wake-up call! You can either sit back and let a specialization opportunity pass you by, or take action and embrace hybrid repairs whose cars have been around for 21 years. Our lineup includes Craig Van Battenburg, Automotive Career Development Center (ACDC), Cameron Lee, Ernie Lee’s Service Center, and Raleigh Hybrids and Eric Carlson. They are here to help guide you through hybrid repairs, marketing, tooling, and training. The key talking points for this episode on Hybrids reside at remarkableresults.biz/a221    Yellow and Red Envelopes with Seth Thorson [RR 635]Yellow and Red Envelopes with Seth ThorsonSeth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, MN. He just started to build a brand new shop and experts to be in by June 2021. Seth was educated at a UTI in Chicago, where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan. From there he moved to an independent shop in Waterford Michigan and learned VW Audi. Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up. He is the owner of Eurotech, which specializes in BMW, Mercedes, and Audi cars. He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians is able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models. Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics. He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program. Seth belongs to AASP in MN, BIMRS as well as NASTEF. He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners have helped grow his business. Listen to Seth’s previous episodes HERE. Key Talking Points
    •  Yellow envelope- hospital/accident (6 months and under)Plans for employees to keep business afloat during short term/long term events- weekly log of daily tasks
    • Update consistently
    • Assign roles for employees
    • Important contacts to call- business coach/consultant/marketing, close industry friends in groups, accountant, attorney, banker etc
    • Clear pathway for electronic checks/manual checks
    • Start by what you do per day- what tasks need to be performed for business to continue?
    • Red envelope- you are gonePersonal red envelope- master passwords for all online websites
    • Business red envelope- what to do with business? Sell? Succession plan?
    • Provisions for key employees- bonuses/payouts
    • Start with attorney and accountant- what are the biggest messes to unravel upon sudden death?
    • Important contacts the same as in the yellow envelope
    • Clear guidelines- when people grieve they often don’t think clearly
    • Updated company financials/LLC documents
    • Short term leadership committee- defined compensation and transition to either hiring someone else or selling company
    • Thanks to Seth Thorson for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com]]>    Seth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, MN. He just started to build a brand new shop and experts to be in by June 2021. Seth was educated at a UTI in Chicago, where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan. From there he moved to an independent shop in Waterford Michigan and learned VW Audi. Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up. He is the owner of Eurotech, which specializes in BMW, Mercedes, and Audi cars. He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians is able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models. Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics. He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program. Seth belongs to AASP in MN, BIMRS as well as NASTEF. He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners have helped grow his business. Listen to Seth’s previous episodes HERE. Key Talking Points
    •  Yellow envelope- hospital/accident (6 months and under)Plans for employees to keep business afloat during short term/long term events- weekly log of daily tasks
    • Update consistently
    • Assign roles for employees
    • Important contacts to call- business coach/consultant/marketing, close industry friends in groups, accountant, attorney, banker etc
    • Clear pathway for electronic checks/manual checks
    • Start by what you do per day- what tasks need to be performed for business to continue?
    • Red envelope- you are gonePersonal red envelope- master passwords for all online websites
    • Business red envelope- what to do with business? Sell? Succession plan?
    • Provisions for key employees- bonuses/payouts
    • Start with attorney and accountant- what are the biggest messes to unravel upon sudden death?
    • Important contacts the same as in the yellow envelope
    • Clear guidelines- when people grieve they often don’t think clearly
    • Updated company financials/LLC documents
    • Short term leadership committee- defined compensation and transition to either hiring someone else or selling company
    • Thanks to Seth Thorson for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show: Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com]]>    2c670e8d-cb89-4044-8b28-e860d1e08766Tue, 27 Apr 2021 00:15:00 -040025:40falsefull635635Yellow and Red Envelopes with Seth Thorson [RR 635] In this episode multishop owner Seth Thorson, Eurotech Auto Repair, explains two important envelopes he has in his office. One is yellow and one is red and they contain key information if he unexpectedly was away from his business. As shop owners you are constantly working on your business, but did you ever think about what would happen to it if you weren’t around? Where would someone find important passwords or contact information for sustaining your business? No one plans for accidents to happen but it’s important to prepare for the unexpected for your business’s survival, and for your family and employees. The key talking points for this episode reside at remarkableresults.biz/e635    Eric Ziegler and Shop Tour with Carlo Sabucco [AW 050]Eric Ziegler and Shop Tour with Carlo SabuccoYour weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared. 

    • Guest Host Eric Ziegler. Eric will talk about the ‘Training in the technological revolution of our industry’. Eric’s previous episodes HERE.
    • Virtual Shop Tour by Carlo Sabucco from Sil’s Complete Auto Care, Oakville, ON Carlo’s previous episodes HERE.
    • Trivia Challenge: Which car did the Cunninghams from Happy Days Drive? Listen for the fortune cookie wisdom of the week

    https://www.youtube.com/watch?v=nkCPhOvuNh4

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared. 

    • Guest Host Eric Ziegler. Eric will talk about the ‘Training in the technological revolution of our industry’. Eric’s previous episodes HERE.
    • Virtual Shop Tour by Carlo Sabucco from Sil’s Complete Auto Care, Oakville, ON Carlo’s previous episodes HERE.
    • Trivia Challenge: Which car did the Cunninghams from Happy Days Drive? Listen for the fortune cookie wisdom of the week

    https://www.youtube.com/watch?v=nkCPhOvuNh4

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    0c2d1dec-df41-4803-8604-bcb4d44e667bSat, 24 Apr 2021 00:01:00 -040027:54falsefull5050Guest Host Eric Ziegler. Eric will talk about the ‘Training in the technological revolution of our industry’. Virtual Shop Tour by Carlo Sabucco from Sil’s Complete Auto Care, Oakville, ON. Listen for the trivia question of the week and the fortune cookie wisdom of the week. Watch the video or listen as a podcast at remarkableresults.biz/aw050    Supreme Court Ruling with Aaron Lowe [RR 634]Supreme Court Ruling with Aaron LoweAaron Lowe, Senior Vice President, Regulatory and Government Affairs. Find Aaron’s other episodes HERE.

    Key Talking Points

    • Google vs OracleGoogle was using some of the application program interface (API) for Oracle for phones, Oracle sued over copyright infringement. 
    • Aftermarket automotive concern- power to original equipment manufacturer if they limited access to their software so they wouldn't be able to build compatible parts- cars are software driven
    • Auto Care Association filed an amicus brief on Jan 13th, 2020 urging Supreme Court not to permit copyright protection 
    • The Supreme Court on April 6 ruled that: “Google’s copying of the Java SE API, which included only those lines of code that were needed to allow programmers to put their ac­crued talents to work in a new and transformative program, was a fair use of that material as a matter of law.” 
    • The Supreme Court ruled copying API to build compatible parts is fair use, overturning a lower court decision in favor of Oracle that Google had violated Oracle’s copyright of its API 
    • Copyright law- right to repair software driven technology
    • Aftermarket call to actionProviding information/concerns/issues- helps better defend the aftermarket with the more information
    • Networking in the software copyright realm benefits all efforts
    • Thanks to Aaron Lowe for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Aaron Lowe, Senior Vice President, Regulatory and Government Affairs. Find Aaron’s other episodes HERE.

    Key Talking Points

    • Google vs OracleGoogle was using some of the application program interface (API) for Oracle for phones, Oracle sued over copyright infringement. 
    • Aftermarket automotive concern- power to original equipment manufacturer if they limited access to their software so they wouldn't be able to build compatible parts- cars are software driven
    • Auto Care Association filed an amicus brief on Jan 13th, 2020 urging Supreme Court not to permit copyright protection 
    • The Supreme Court on April 6 ruled that: “Google’s copying of the Java SE API, which included only those lines of code that were needed to allow programmers to put their ac­crued talents to work in a new and transformative program, was a fair use of that material as a matter of law.” 
    • The Supreme Court ruled copying API to build compatible parts is fair use, overturning a lower court decision in favor of Oracle that Google had violated Oracle’s copyright of its API 
    • Copyright law- right to repair software driven technology
    • Aftermarket call to actionProviding information/concerns/issues- helps better defend the aftermarket with the more information
    • Networking in the software copyright realm benefits all efforts
    • Thanks to Aaron Lowe for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    770bbd17-5b22-4fa2-b24e-0ae935541ba1Fri, 23 Apr 2021 00:15:00 -040018:40falsefull634634Supreme Court Ruling with Aaron Lowe [RR 634] April 6th, 2021 was a big day regarding a Supreme Court ruling where Google had violated Oracle’s copyright of its API. Why are we talking about it and what does this have to do with the aftermarket. A lot. I’m honored to have Aaron Lowe, Senior VP of Regulatory and Government Affairs as my guest. Aaron breaks down the impact that the ruling can and will be to the industry. Where else will you find important and relevant news coverage than the Remarkable Results Radio Podcast! Learn all about it and the impact it will have on our future. The key talking points for this episode reside on remarkableresults.biz/e634    Specialization with Tom Palermo and John Anello [THA 220]Specialization

    https://www.youtube.com/watch?v=26efy0ZN4TM&t=363s

    Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fleets. Listen to Tom’s previous episodes HERE.

    John Anello, Auto Tech on Wheels (Mobile Diagnostics, Programing, ADAS). Listen to John's previous episodes HERE

    Key Talking Points

    • Fleet specialist Always be marketing for any specialist (fleet/private/mobile)
    • Don’t limit yourself to one specific brand/type of fleet 
    • Develop loaner fleet for customer use
    • Critical- being able to handle any issues with fleet vehicles when a fleet manager calls, be the ‘one stop shop’ for fleet managers
    • Sublet mobile technicians
    • Mobile technicianCons- spend a lot of time on road, catering to customers that don’t have sufficient equipment or employees not engaged in training, technology moving at rapid pace 
    • Lift each shop by showing them how to properly use equipment by educating them, build relationships with every customer 
    • John handles 50-70 calls per day and often provides free tech assistance 
    • Continual research- having solid foundation first then learn how to adapt as things change
    • Every 5 years a business will get staleNeed to look at whole picture and figure out how to continue to move forward with technology and best practices
    • Stop avoiding jobs- “adapt or die” embrace technology  
    • Most business owners don’t like taking the ‘risk factor’Take the risk and reap the benefits
    • January 1st, 2022Move to 77gh for all cars going forward, mandated every car to have front radar automatic emergency braking 
    • Manufactures will have secure gateways for cars (control gateway username and password for tools)
    • Aftermarket must register tools and have wifi capabilities for the future 
    • ADAS must be done correctly
    • A special thanks to Tom Palermo and John Anello for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Mobile Listening APP’s HERE

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>

    https://www.youtube.com/watch?v=26efy0ZN4TM&t=363s

    Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fleets. Listen to Tom’s previous episodes HERE.

    John Anello, Auto Tech on Wheels (Mobile Diagnostics, Programing, ADAS). Listen to John's previous episodes HERE

    Key Talking Points

    • Fleet specialist Always be marketing for any specialist (fleet/private/mobile)
    • Don’t limit yourself to one specific brand/type of fleet 
    • Develop loaner fleet for customer use
    • Critical- being able to handle any issues with fleet vehicles when a fleet manager calls, be the ‘one stop shop’ for fleet managers
    • Sublet mobile technicians
    • Mobile technicianCons- spend a lot of time on road, catering to customers that don’t have sufficient equipment or employees not engaged in training, technology moving at rapid pace 
    • Lift each shop by showing them how to properly use equipment by educating them, build relationships with every customer 
    • John handles 50-70 calls per day and often provides free tech assistance 
    • Continual research- having solid foundation first then learn how to adapt as things change
    • Every 5 years a business will get staleNeed to look at whole picture and figure out how to continue to move forward with technology and best practices
    • Stop avoiding jobs- “adapt or die” embrace technology  
    • Most business owners don’t like taking the ‘risk factor’Take the risk and reap the benefits
    • January 1st, 2022Move to 77gh for all cars going forward, mandated every car to have front radar automatic emergency braking 
    • Manufactures will have secure gateways for cars (control gateway username and password for tools)
    • Aftermarket must register tools and have wifi capabilities for the future 
    • ADAS must be done correctly
    • A special thanks to Tom Palermo and John Anello for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Mobile Listening APP’s HERE

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>    8c25d7df-6a6a-4770-8ce0-36ddd3d43680Thu, 22 Apr 2021 00:15:00 -040040:05falsefull220220Specialization with Tom Palermo and John Anello [THA 220] We are here to talk about specialization. Ever wonder what are the pros and cons to being a specialist in a certain field of repair? In this episode, we discuss fleet business with Tom Palermo, Preferred Auto Specialists, and the world of being a mobile diagnostician/programmer and ADAS calibrator from John Anello, Auto Tech on Wheels. Listen to their approach to specializations and how they’ve adapted to the changes in our industry. This is Knowledge you need to have as you continue to learn what makes our aftermarket tic. The key talking points for this episode reside at remarkableresults.biz/a220    The Coalition of Automotive Management Professionals (CAMP) with Bob Greenwood, Bill Haas and Brian Gillis [RR 633]The Coalition of Automotive Management Professionals (CAMP) with Bob Greenwood, Bill Haas and Brian GillisBill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.

    Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

    His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

    Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

    Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.

    Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation.

    Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today.

    Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE.

    Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE.

    Brian Gillis is the Chief You Net Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training. Brian’s previous episodes are HERE.

    Key Talking Points

    • CAMP- Coalition of Automotive Management ProfessionalsStarted with a brainstorm 2 years ago- a casual get together with trainers at Vision 2019
    • Shops should spend time with like-minded people, peer network with each other- coaches need the same 
    • As of March 2021-Legal entity  
    • Group of like-minded individuals that want to move the industry forward- find the shops that need help and make sure they receive help
    • Keep the consistency of message in the industry 
    • Business coaches also need to be adapting and improving 
    • Automotiveprofessionals.org
    • Important takeaways Multishop ownership vs single shop ownership- you don't need multiple shops to be successful to stay relevant or a victim of consolidation 
    • Have a life outside of the business
    • Average of 5 bay shop- missing between $25-30,000K net profit per bay per year
    • Having a coach doesn’t mean you’re out of the business- owners want to be able to enjoy working on their business and still being a part of it
    • Why are we afraid to help others? There is no secret, it’s time to help people move forward

     

    • Thanks to Bill Haas, Bob Greenwood and Brian Gillis for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

    ]]>    Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.

    Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

    His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

    Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

    Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.

    Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation.

    Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today.

    Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE.

    Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE.

    Brian Gillis is the Chief You Net Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training. Brian’s previous episodes are HERE.

    Key Talking Points

    • CAMP- Coalition of Automotive Management ProfessionalsStarted with a brainstorm 2 years ago- a casual get together with trainers at Vision 2019
    • Shops should spend time with like-minded people, peer network with each other- coaches need the same 
    • As of March 2021-Legal entity  
    • Group of like-minded individuals that want to move the industry forward- find the shops that need help and make sure they receive help
    • Keep the consistency of message in the industry 
    • Business coaches also need to be adapting and improving 
    • Automotiveprofessionals.org
    • Important takeaways Multishop ownership vs single shop ownership- you don't need multiple shops to be successful to stay relevant or a victim of consolidation 
    • Have a life outside of the business
    • Average of 5 bay shop- missing between $25-30,000K net profit per bay per year
    • Having a coach doesn’t mean you’re out of the business- owners want to be able to enjoy working on their business and still being a part of it
    • Why are we afraid to help others? There is no secret, it’s time to help people move forward

     

    • Thanks to Bill Haas, Bob Greenwood and Brian Gillis for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

    ]]>    e33ba43e-90ac-45e8-82fd-5c6b03a668d3Tue, 20 Apr 2021 00:15:00 -040036:05falsefull633633    Keeping Your Shop Floors Clean – Why and How [CC 088]Keeping Your Shop Floors Clean - Why and HowStephane Grabina, BMW Excluservice, Rockville, MD, and Scott Pelava, Lonsdale Auto Works, Lonsdale, MN share the reasons they keep their floors clean. They use a commercial floor scrubber. Learn how and why these two successful shop owners have invested in keeping their shop floors clean.

    https://youtu.be/GfJGBC43aYQ

    Comment from Kevin Eckler:

    Great episode and I loved the promoting of a clean shop. We picked up two 5-year-old floor scrubbers and a floor burnisher made by minute man that retails for almost $10000 apiece through an auction where a local school was updating their equipment. We paid less than $300 per machine and the only expense that we had was to install new batteries. They all work absolutely fantastic and it was a great deal. The toughest thing was finding a place to store them but they get used very frequently and the floors are significantly cleaner than the shop feels brighter and the guys have a better attitude because of it.

    Things to consider when purchasing a floor scrubber Is to find out the proper kind of soap to use to clean your floors and what to do with the wastewater when you are done so that you are not polluting when you dispatch the dirty water. Certain soaps break down the oil too fine to be caught in an oil-water separator and oftentimes there is a large amount of sediment that collects into the machine when you are done. Emptying the machine into a smaller holding tank to separate off the settlement and the oil and then dispensing the water from there helps to not unknowingly polluted the local water sources and get yourself in legal trouble. Just something to consider. ~Kevin

    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.

    Broadly helps you automatically request reviews so that your customers can promote your business with just one click.

    When you immediately ask for a review after service, when the experience is still fresh in their mind, // you’re more likely to get a 5-star positive review.

    Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.

    ]]>    Stephane Grabina, BMW Excluservice, Rockville, MD, and Scott Pelava, Lonsdale Auto Works, Lonsdale, MN share the reasons they keep their floors clean. They use a commercial floor scrubber. Learn how and why these two successful shop owners have invested in keeping their shop floors clean.

    https://youtu.be/GfJGBC43aYQ

    Comment from Kevin Eckler:

    Great episode and I loved the promoting of a clean shop. We picked up two 5-year-old floor scrubbers and a floor burnisher made by minute man that retails for almost $10000 apiece through an auction where a local school was updating their equipment. We paid less than $300 per machine and the only expense that we had was to install new batteries. They all work absolutely fantastic and it was a great deal. The toughest thing was finding a place to store them but they get used very frequently and the floors are significantly cleaner than the shop feels brighter and the guys have a better attitude because of it.

    Things to consider when purchasing a floor scrubber Is to find out the proper kind of soap to use to clean your floors and what to do with the wastewater when you are done so that you are not polluting when you dispatch the dirty water. Certain soaps break down the oil too fine to be caught in an oil-water separator and oftentimes there is a large amount of sediment that collects into the machine when you are done. Emptying the machine into a smaller holding tank to separate off the settlement and the oil and then dispensing the water from there helps to not unknowingly polluted the local water sources and get yourself in legal trouble. Just something to consider. ~Kevin

    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.

    Broadly helps you automatically request reviews so that your customers can promote your business with just one click.

    When you immediately ask for a review after service, when the experience is still fresh in their mind, // you’re more likely to get a 5-star positive review.

    Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.

    ]]>    6ecf2889-f92a-4f4c-ba25-4de4e6e4e9adMon, 19 Apr 2021 00:15:00 -040028:53falsefull8888Stephane‌ ‌Grabina,‌ ‌BMW‌ ‌Excluservice,‌ ‌Rockville,‌ ‌MD,‌ ‌and‌ ‌Scott‌ ‌Pelava,‌ ‌Lonsdale‌ ‌Auto‌ ‌ Works,‌ ‌Lonsdale,‌ ‌MN‌ ‌share‌ ‌the‌ ‌reasons‌ ‌they‌ ‌keep‌ ‌their‌ ‌floors‌ ‌clean.‌ ‌They‌ ‌use‌ ‌a‌ ‌commercial‌ ‌ floor‌ ‌scrubber.‌ ‌Learn‌ ‌how‌ ‌and‌ ‌why‌ ‌these‌ ‌two‌ ‌successful‌ ‌shop‌ ‌owners‌ ‌have‌ ‌invested‌ ‌in‌ ‌ keeping‌ ‌their‌ ‌shop‌ ‌floors‌ ‌clean.‌ ‌    Donnie Hudson and Shop Tour with John Eppstein [AW 049]Donnie Hudson and Shop Tour with John EppsteinYour weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared.

    • Guest Host Donnie Hudson from Troy Auto Care in Troy Michigan. Donnie will talk about the ‘Customer Experience’. Donnie’s previous episodes HERE.
    • Virtual Shop Tour by John Eppstein from John’s Automotive Care in San Diego, CA. John’s previous episodes HERE.
    • Trivia Challenge: Which car company has the ‘Spirit of Ecstasy’ as their Mascot?
    • Listen for the fortune cookie wisdom of the week

    https://youtu.be/BrU85J-uptA

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared.

    • Guest Host Donnie Hudson from Troy Auto Care in Troy Michigan. Donnie will talk about the ‘Customer Experience’. Donnie’s previous episodes HERE.
    • Virtual Shop Tour by John Eppstein from John’s Automotive Care in San Diego, CA. John’s previous episodes HERE.
    • Trivia Challenge: Which car company has the ‘Spirit of Ecstasy’ as their Mascot?
    • Listen for the fortune cookie wisdom of the week

    https://youtu.be/BrU85J-uptA

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    ab0e46dd-8c9b-4e7f-9811-ef6d3ce157b8Sat, 17 Apr 2021 00:00:00 -040024:54falsefull4949Guest Host Donnie Hudson from Troy Auto Care in Troy Michigan talks about the ‘Customer Experience’. The Virtual Shop Tour by John Eppstein from John’s Automotive Care in La Mesa, CA. Listen for the fortune cookie wisdom of the week. Watch the video or listen as a podcast at remarkableresults.biz/aw049    Unbreakable Bond Between Brothers with Fernando and Jonathan Osorio [RR 632]Unbreakable Bond Between Brothers with Fernando and Jonathan Osorio [RR 632]Fernando Osorio- Attended automotive tech school in high school and attended Nashville Auto Diesel College followed by a scholarship program with BMW of North America. Started career at Braman BMW in West Palm Beach, FL. After several years as a service technician, Fernando was promoted to shop foreman, a position where he managed a team of 10 technicians and had the responsibility to communicate directly with regional engineers. After he parted ways with Braman BMW, he started Milestone Motors with his brother Jonathan.

    Key talking points

    • Journey to the World Cup and backFernando wanted to take 35 days off to attend the world cup and got denied, so quit his job as a BMW master technician
    • Jonathan was working with Dad at the time as a freelancer
    • After the world cup they decided to go into business together in late 2019- service BMW and mini coopers
    • The purpose of starting a business was to have financial freedom
    • Friend and mentor, Martin, from BMW dealership that had left and started own shop, had been an asset to both brothers in beginning- never saw them as competition, always willing to offer advice
    • Invited Fernando and Jonathan to SMART Group meeting- “revolutionary fountain of information”
    • First SMART Group meeting everyone shares their numbers- both brothers sat in awe
    • Fernando and Jonathan have a huge advantage- building the business right from the ground up with the help of the SMART group
    • Kidney failure
    • Jonathan became suddenly very sick and after testing was told both kidneys were failing at 29 years old during the beginning of the pandemic
    • Had surgery for dialysis- had to do 9 hours of dialysis every day for 5 weeks
    • Fernando was matched to donate his kidney
    • Shop closed down in April 2020- began quarantining and received kidney transplant in May 14th
    • After 6 months of recovery, the shop reopened
    • Future goals and advice
    • Compete with European dealerships in the area and want 10 bay building
    • Continue with education and join networking groups
    • Continue to delegate, scale, have systems in place, and earn financial freedom

     

    • Thanks to Fernando and Jonathan Osorio for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Fernando Osorio- Attended automotive tech school in high school and attended Nashville Auto Diesel College followed by a scholarship program with BMW of North America. Started career at Braman BMW in West Palm Beach, FL. After several years as a service technician, Fernando was promoted to shop foreman, a position where he managed a team of 10 technicians and had the responsibility to communicate directly with regional engineers. After he parted ways with Braman BMW, he started Milestone Motors with his brother Jonathan.

    Key talking points

    • Journey to the World Cup and backFernando wanted to take 35 days off to attend the world cup and got denied, so quit his job as a BMW master technician
    • Jonathan was working with Dad at the time as a freelancer
    • After the world cup they decided to go into business together in late 2019- service BMW and mini coopers
    • The purpose of starting a business was to have financial freedom
    • Friend and mentor, Martin, from BMW dealership that had left and started own shop, had been an asset to both brothers in beginning- never saw them as competition, always willing to offer advice
    • Invited Fernando and Jonathan to SMART Group meeting- “revolutionary fountain of information”
    • First SMART Group meeting everyone shares their numbers- both brothers sat in awe
    • Fernando and Jonathan have a huge advantage- building the business right from the ground up with the help of the SMART group
    • Kidney failure
    • Jonathan became suddenly very sick and after testing was told both kidneys were failing at 29 years old during the beginning of the pandemic
    • Had surgery for dialysis- had to do 9 hours of dialysis every day for 5 weeks
    • Fernando was matched to donate his kidney
    • Shop closed down in April 2020- began quarantining and received kidney transplant in May 14th
    • After 6 months of recovery, the shop reopened
    • Future goals and advice
    • Compete with European dealerships in the area and want 10 bay building
    • Continue with education and join networking groups
    • Continue to delegate, scale, have systems in place, and earn financial freedom

     

    • Thanks to Fernando and Jonathan Osorio for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    52b6a137-4e21-4846-ab5c-3917da4195bdFri, 16 Apr 2021 00:15:00 -040034:04falsefull632632Unbreakable Bond Between Brothers with Fernando and Jonathan Osorio [RR 632] A common phrase people use is “family over everything.” But how many people truly live that mantra? Fernando and Jonathan Osorio are more than just two brothers owning an automotive business. We hear about their approach to business coaching while their business was only a few months old and the emotional bond when Fernando donated his kidney to save Jonathan’s life. Prepare to be inspired as you listen to this heartwarming episode. Thanks to the Osorio brothers for sharing this great story. The key talking points for this episode can be found on the website remarkableresults.biz/e632    Tires as a Profit Center [THA 219]Tires as a Profit CenterMike Gorton, Evans Automotive, Pensacola, FL Darin Ode, Ode Auto Repair and Tire, Warren, MI- Darin's goal is to build a successful repair facility built on compassion for customers and employees by treating them like family. He plans on passing his company to its 3rd generation, his stepson Armando. Darin started working in the family business when he was 14 years old. Chris Cotton, Auto Fix SOS, Business Coach- Chris Cotton has been in the customer service industry for over 40 years and has been in the auto repair industry for over 25 years. He is a former shop owner that has dedicated his life to helping YOU to get your business where you want it to be and helping you FOCUS on the things that matter to you. Find Chris’ previous episodes HERE.   Key Talking Points
    • Tires-33% of the tires coming through your shops need to be replaced
    • Keep the customer in your shop and doing business with you
    • Marketing- advertising on all platforms
    • Communication- ask the customer about their vehicle needs
    • Shop competition and keep their websites queued on the computer for comparative to gain trusts of new customers
    • Margins
    • Tire matrix- mounting/balancing, road hazard
    • Price everything upfront
    • Starting tire program
    • Focus on your customers first then build on that
    • Process- identifying tires that need to be replaced, DVI, lean on technology to scan tires (tread depth/rotation/alignment) Tool- Tire Profiles about 3K to purchase and will print out a detailed rundown of each tire scanned
    • Road hazard package- 15% off tire purchase is the cost of warranty A small percentage of comebacks- only around 3% of road hazard income is used to support the program
    • Make tire wholesalers compete with each other to find a supplier
    • Product knowledge to educate customers about the tires, banners/marketing tools, rebates
    • Seamless communication with customer with their tire experience and an update if the tire fits their needs
    • A special thanks to Mike Gorton, Darin Ode and Chris Cotton for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    Mike Gorton, Evans Automotive, Pensacola, FL Darin Ode, Ode Auto Repair and Tire, Warren, MI- Darin's goal is to build a successful repair facility built on compassion for customers and employees by treating them like family. He plans on passing his company to its 3rd generation, his stepson Armando. Darin started working in the family business when he was 14 years old. Chris Cotton, Auto Fix SOS, Business Coach- Chris Cotton has been in the customer service industry for over 40 years and has been in the auto repair industry for over 25 years. He is a former shop owner that has dedicated his life to helping YOU to get your business where you want it to be and helping you FOCUS on the things that matter to you. Find Chris’ previous episodes HERE.   Key Talking Points
    • Tires-33% of the tires coming through your shops need to be replaced
    • Keep the customer in your shop and doing business with you
    • Marketing- advertising on all platforms
    • Communication- ask the customer about their vehicle needs
    • Shop competition and keep their websites queued on the computer for comparative to gain trusts of new customers
    • Margins
    • Tire matrix- mounting/balancing, road hazard
    • Price everything upfront
    • Starting tire program
    • Focus on your customers first then build on that
    • Process- identifying tires that need to be replaced, DVI, lean on technology to scan tires (tread depth/rotation/alignment) Tool- Tire Profiles about 3K to purchase and will print out a detailed rundown of each tire scanned
    • Road hazard package- 15% off tire purchase is the cost of warranty A small percentage of comebacks- only around 3% of road hazard income is used to support the program
    • Make tire wholesalers compete with each other to find a supplier
    • Product knowledge to educate customers about the tires, banners/marketing tools, rebates
    • Seamless communication with customer with their tire experience and an update if the tire fits their needs
    • A special thanks to Mike Gorton, Darin Ode and Chris Cotton for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    4df30fb8-486c-4113-ae1b-303539abf707Thu, 15 Apr 2021 00:15:00 -040037:28falsefull219219Tires as a Profit Center [THA 219] Did you know that roughly 33% of tires that come through your shop on customer’s vehicles need to be replaced? Are you willing to see that money go to someone else? It’s time to turn your business into a one-stop shop for your customers! Find out how in this episode with shop owners who love tires! You can also watch the show's video and get the key talking points at remarkableresults.biz/a219    EOS Part 3: People with Barry Barrett [RR 631]EOS Part 3: People with Barry BarrettBarry Barrett, a Certified EOS Implementer

    As an EOS Implementor in his company, Business With Purpose brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model.

    Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless.

    Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE.

    Key Talking Points

    • People- 80% of business issues stem from85% of the world lives in the quadrant “good at their job, but don’t like it.”
    • Find people that share your core values- everyone values things differently, if they don’t share the same core values it doesn’t make them a ‘bad person.’
    • Kicking vs pulling back- would you rather have an employee you need to pull back vs someone you have to ‘kick?’
    • Discovering your core values- pick 3 people you admire most in your organization (if you had 100 of them you could take over the world), if not in the organization then 3 people in your life you admire. If you cannot choose 3, then really consider who you surround yourself with and who you hire in your business.
    • RPRS- right people, right seat
    • Right people- fit the culture and share core values
    • Right seat- get it (born to do the job), want it (want to come to work every day), and have the capacity to do it (tools, time and training)
    • Wrong person, right seat/right person wrong seat
    • Being the right person to implement EOS- love people (if you don’t love people then you can't lead, abundance minded, more afraid of status quo than change
    •  Expectations
    • Unmet expectations lead to frustration
    • Most owners aren’t clear about their expectations
    • How is overrated, who is underrated
    • Completing and working a job is easy, finding the right people is hard
    • Having the right people at your business means you can teach them the “what.”
    • “Who Not How” by Dan Sullivan If you have enough money you don't have a problem
    • If you don't have enough time you won't have enough money
    • You can’t make more money by spending more time doing the “what”
    • People that have freedom of time generate more money
    • Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

    ]]>    Barry Barrett, a Certified EOS Implementer

    As an EOS Implementor in his company, Business With Purpose brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model.

    Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless.

    Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE.

    Key Talking Points

    • People- 80% of business issues stem from85% of the world lives in the quadrant “good at their job, but don’t like it.”
    • Find people that share your core values- everyone values things differently, if they don’t share the same core values it doesn’t make them a ‘bad person.’
    • Kicking vs pulling back- would you rather have an employee you need to pull back vs someone you have to ‘kick?’
    • Discovering your core values- pick 3 people you admire most in your organization (if you had 100 of them you could take over the world), if not in the organization then 3 people in your life you admire. If you cannot choose 3, then really consider who you surround yourself with and who you hire in your business.
    • RPRS- right people, right seat
    • Right people- fit the culture and share core values
    • Right seat- get it (born to do the job), want it (want to come to work every day), and have the capacity to do it (tools, time and training)
    • Wrong person, right seat/right person wrong seat
    • Being the right person to implement EOS- love people (if you don’t love people then you can't lead, abundance minded, more afraid of status quo than change
    •  Expectations
    • Unmet expectations lead to frustration
    • Most owners aren’t clear about their expectations
    • How is overrated, who is underrated
    • Completing and working a job is easy, finding the right people is hard
    • Having the right people at your business means you can teach them the “what.”
    • “Who Not How” by Dan Sullivan If you have enough money you don't have a problem
    • If you don't have enough time you won't have enough money
    • You can’t make more money by spending more time doing the “what”
    • People that have freedom of time generate more money
    • Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

    ]]>    9954a08f-c593-466c-bda5-fb03a43d4148Tue, 13 Apr 2021 00:15:00 -040034:33falsefull631631EOS Part 3: People with Barry Barrett [RR 631] In this Part 3 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer we discuss the vital essence of any business, its people. Are you surrounding yourself with the right people? Are they doing the right job in your business? Do they share the same core values as yourself? Barry challenges the way you think about yourself and your people. The key talking points for this episode with Barry Barrett reside at remarkableresults.biz/e631    Carolyn Coquillette and Shop Tour at Maximilian MotorSports with Maxmilian Macdonald [AW 048]Carolyn Coquillette and Shop Tour at Maximilian MotorSports with Maxmilian Macdonald [AW 048]Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared.

    • Guest Host Carolyn Coquillette from Luscious Garage in San Francisco and CEO of Shop-Ware interviews Carm. Carolyn’s previous episodes HERE.
    • Virtual Shop Tour by Maxmilluan Macdonald from Maximilian MotorSports in Chehalis, WA. Max’s previous episodes HERE.
    • Trivia Challenge: What was the classic three-pointed star of Mercedes-Benz meant to initially symbolize?
    • Listen for the fortune cookie wisdom of the week

    https://youtu.be/bYYK1fFhAHE

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared.

    • Guest Host Carolyn Coquillette from Luscious Garage in San Francisco and CEO of Shop-Ware interviews Carm. Carolyn’s previous episodes HERE.
    • Virtual Shop Tour by Maxmilluan Macdonald from Maximilian MotorSports in Chehalis, WA. Max’s previous episodes HERE.
    • Trivia Challenge: What was the classic three-pointed star of Mercedes-Benz meant to initially symbolize?
    • Listen for the fortune cookie wisdom of the week

    https://youtu.be/bYYK1fFhAHE

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    bdcf3469-8d88-4d1b-b993-18fa7bd7b856Sat, 10 Apr 2021 10:30:00 -040030:28falsefull4848Guest Host Carolyn Coquillette from Luscious Garage in San Francisco and CEO of Shop-Ware interviews Carm. The Virtual Shop Tour by Maxmilluan Macdonald from Maximilian MotorSports in Chehalis, WA. Trivia Challenge: What was the classic three-pointed star of Mercedes-Benz meant to initially symbolize? Listen for the fortune cookie wisdom of the week.    ASE Educational Foundation [RR 630]ASE Educational FoundationMike Coley has been with ASE for 27 years, serving as President of the ASE Education Foundation since 2019. Prior to that, he served as Sr. VP for ASE, directing operations, test development, customer service, and IT workgroups. Before joining the ASE staff, he managed a family-owned auto repair business in San Antonio. Coley has a B.S. in Electrical Engineering from SMU, an MBA from George Mason University, and previously taught Automotive Emissions classes at Northern Virginia Community College.

    Trish Serratore is the Senior Vice President of Communication at ASE. She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide the qualified automotive professionals the industry needs today and tomorrow. Links to Trish’s episodes HERE

    Michael Godson has been an automotive instructor at Clark College for the past 25 years. He was the first T-TEN Instructor Community board chair and is currently serving on the ASE Education Foundation board of directors. 

    Brian La Croix has been teaching Automotive Technology in Albany NY for 14 years. He was also a Ford Senior Master Tech & Mazda Master Tech, ASE Master Auto & Autobody certifications, L1 & G1, graduate of a Ford ASSET college program, and High School Automotive program. Brian was the recipient of the ASE Education Foundation 2018 Byrl Shoemaker Teacher of the year award.

    Key Talking Points

    • ASE Education Foundation 30,000 accredited graduates per year
    • Foundation provides the standards, schools measure against standards and become accredited- renewal every 5 years
    • Focuses on individuals during the very beginning of their career (entry-level students)
    • Develop skills needed for a career in the automotive industry and soft skills with interacting with people (future co-workers and customers) and having responsibilities
    • Educating students about the industry (earn living without having college debt) 
    • An accurate glimpse of the “real world” 
    • Graduates are an investment into the shop, not just another body or quick fix to fill a spot- need to continue to learn and be trained  
    • Get involved with high schools/school boardsBe present in your community to check the pulse of future graduates looking to be hired 
    • Be available and advocate with students, board members, instructors
    • Allow students/instructors to shadow your shop
    • “Investing in your local school IS investing in your business”
    • “Poaching” graduatesTransferable skills can be used in other industries or dealerships
    • What can we do to slow it down? Apprentice and mentor program- earning while you learn and progressing and growing in culture in shop  
    • The competition with hiring technicians isn’t with each other, it’s with the other industries (welding, skilled machinery etc) 
    • Teaching automotive- instructor shortageCan become a teacher after having trade experience- starting part-time/night classes is a good transition   
    • www.aseeducationfoundation.org - “Find a program”

     

    • Thanks to Mike Coley, Mike Godson, Brian La Croix and Trish Serratore for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Mike Coley has been with ASE for 27 years, serving as President of the ASE Education Foundation since 2019. Prior to that, he served as Sr. VP for ASE, directing operations, test development, customer service, and IT workgroups. Before joining the ASE staff, he managed a family-owned auto repair business in San Antonio. Coley has a B.S. in Electrical Engineering from SMU, an MBA from George Mason University, and previously taught Automotive Emissions classes at Northern Virginia Community College.

    Trish Serratore is the Senior Vice President of Communication at ASE. She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide the qualified automotive professionals the industry needs today and tomorrow. Links to Trish’s episodes HERE

    Michael Godson has been an automotive instructor at Clark College for the past 25 years. He was the first T-TEN Instructor Community board chair and is currently serving on the ASE Education Foundation board of directors. 

    Brian La Croix has been teaching Automotive Technology in Albany NY for 14 years. He was also a Ford Senior Master Tech & Mazda Master Tech, ASE Master Auto & Autobody certifications, L1 & G1, graduate of a Ford ASSET college program, and High School Automotive program. Brian was the recipient of the ASE Education Foundation 2018 Byrl Shoemaker Teacher of the year award.

    Key Talking Points

    • ASE Education Foundation 30,000 accredited graduates per year
    • Foundation provides the standards, schools measure against standards and become accredited- renewal every 5 years
    • Focuses on individuals during the very beginning of their career (entry-level students)
    • Develop skills needed for a career in the automotive industry and soft skills with interacting with people (future co-workers and customers) and having responsibilities
    • Educating students about the industry (earn living without having college debt) 
    • An accurate glimpse of the “real world” 
    • Graduates are an investment into the shop, not just another body or quick fix to fill a spot- need to continue to learn and be trained  
    • Get involved with high schools/school boardsBe present in your community to check the pulse of future graduates looking to be hired 
    • Be available and advocate with students, board members, instructors
    • Allow students/instructors to shadow your shop
    • “Investing in your local school IS investing in your business”
    • “Poaching” graduatesTransferable skills can be used in other industries or dealerships
    • What can we do to slow it down? Apprentice and mentor program- earning while you learn and progressing and growing in culture in shop  
    • The competition with hiring technicians isn’t with each other, it’s with the other industries (welding, skilled machinery etc) 
    • Teaching automotive- instructor shortageCan become a teacher after having trade experience- starting part-time/night classes is a good transition   
    • www.aseeducationfoundation.org - “Find a program”

     

    • Thanks to Mike Coley, Mike Godson, Brian La Croix and Trish Serratore for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    0e1b02a6-d9f4-400f-9f20-d41e7d90f69aFri, 09 Apr 2021 00:15:00 -040037:36falsefull630630ASE Educational Foundation [RR 630] Many of us support education at the high school and college-level giving of our time, guidance, and advice to advisory boards. If you are not I highly recommend getting involved. There are not enough independent voices on advisory boards. This is an important show where you will learn the role of the ASE Education Foundation in our schools and who is the biggest poachers of technician talent. Find the key talking points for this episode at remarkableresults.biz/e630    Managing Family Business Dynamics [THA 218]Managing Family Business DynamicsJudy Zimmerman Walter is co-owner with her uncles and the CFO of, this 57-year young service business. Zimmerman’s Automotive, Mechanicsburg, PA is a true blue ‘family enterprise’ with 12 out of a team of 29 team members that are ‘IN THE FAMILY’. Zimmerman’s is a top automotive repair facility along with a quick lube and a used car division. Among her involvement: Women’s Board of the Car Care Council, AASP-PA Alliance of Automotive Service Providers, and the Auto Care Association. Listen to Judy’s other episodes HERE. Joe Hanson owns Gordie’s Garage. Joe has attended Management Success, NAPA training, Lawrence Tech University and most recently he is a member of the RLO 20 Group 13. He has earned his ASE C1: Automobile Service Consultant Certification. Under his father’s leadership, he has seen what it really takes to make a business like this work. Listen to Joe’s Episodes HERE. John Klarkowski   Key Talking Points:
    • Growing up in the family business and deciding to work in the family business
      • Judy’s Rule: You have to work 2 years somewhere else first, instead of expecting/assuming them to work in the family business 
      • Finding your own way first then can always circle back to the family business later
      • “I’m here because I have to be here” mentality is a responsibility that will lead to resentment long term
      • Introduce to beginning stages- cleaning shop

    • Team concept and positive culture
      • Treat employees like family
      • Everyone’s treated the same
      • Family dynamics have to be separate

    • Allowing failure
      • No favoritism
      • Failure is learning
      • Giving space- share your own mistakes but don’t try to intervene 
      • “Quarterbacking” instead of forcing a certain way 

    • Regretful or grateful
      • Heightened emotions with family
      • Not giving things time to work out, treating family members with disrespect
      • Experience trumps new ideas
      • Let your family members know your feelings- call them after work

    • Nurturing the following generation
      • Guidance and positive reinforcement, moral support 
      • Put things in perspective about the journey 

    • Advice 
      • Recognize if you work well together or not well together 
      • Recognize your communication style among family members
      • Family issues and business issues are checked at the door- no fighting in front of other employees
      • Keep it simple- find out/analyze whole story first then react after
      • Focus on celebrating it is a family business and working together


     
    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    Judy Zimmerman Walter is co-owner with her uncles and the CFO of, this 57-year young service business. Zimmerman’s Automotive, Mechanicsburg, PA is a true blue ‘family enterprise’ with 12 out of a team of 29 team members that are ‘IN THE FAMILY’. Zimmerman’s is a top automotive repair facility along with a quick lube and a used car division. Among her involvement: Women’s Board of the Car Care Council, AASP-PA Alliance of Automotive Service Providers, and the Auto Care Association. Listen to Judy’s other episodes HERE. Joe Hanson owns Gordie’s Garage. Joe has attended Management Success, NAPA training, Lawrence Tech University and most recently he is a member of the RLO 20 Group 13. He has earned his ASE C1: Automobile Service Consultant Certification. Under his father’s leadership, he has seen what it really takes to make a business like this work. Listen to Joe’s Episodes HERE. John Klarkowski   Key Talking Points:
    • Growing up in the family business and deciding to work in the family business
      • Judy’s Rule: You have to work 2 years somewhere else first, instead of expecting/assuming them to work in the family business 
      • Finding your own way first then can always circle back to the family business later
      • “I’m here because I have to be here” mentality is a responsibility that will lead to resentment long term
      • Introduce to beginning stages- cleaning shop

    • Team concept and positive culture
      • Treat employees like family
      • Everyone’s treated the same
      • Family dynamics have to be separate

    • Allowing failure
      • No favoritism
      • Failure is learning
      • Giving space- share your own mistakes but don’t try to intervene 
      • “Quarterbacking” instead of forcing a certain way 

    • Regretful or grateful
      • Heightened emotions with family
      • Not giving things time to work out, treating family members with disrespect
      • Experience trumps new ideas
      • Let your family members know your feelings- call them after work

    • Nurturing the following generation
      • Guidance and positive reinforcement, moral support 
      • Put things in perspective about the journey 

    • Advice 
      • Recognize if you work well together or not well together 
      • Recognize your communication style among family members
      • Family issues and business issues are checked at the door- no fighting in front of other employees
      • Keep it simple- find out/analyze whole story first then react after
      • Focus on celebrating it is a family business and working together


     
    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email   Mobile Listening APP’s HERE Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    f7276685-bdbd-401a-9407-13a5a78f382cThu, 08 Apr 2021 00:15:00 -040040:34falsefull218218Managing Family Business Dynamics [THA 218] Too often we are subject to the stereotypes associated with family working in business together...favoritism, entitlement, a cloudy culture. But with a clearly defined role, you can actually celebrate having family involved and enjoy watching your business flourish. My panel shares their wisdom on walking the fine line integrating family into your business. The panel: Judy Walter, Zimmerman’s Automotive, Mechanicsburg, PA John Klarkowski, AutoPro Auto Service, Brooklyn Park, MN Joe Hanson, Gordies Garage, Roseville, MI. Find the key talking points at remarkableresults.biz/a218    Scan Tools Part 1 [RR 629]Scan Tools Part 1Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

    Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

    Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

    Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

    Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.

    Keith Perkins has been in the industry over 15 years, serving in various capacities, including; engine machinist and assembler, dyno tuner, diagnostic technician, instructor, technical information specialist, and many more roles through the years. He currently operates L1 Automotive Diagnostics and Programming LLC a mobile module programming, diagnostic, immobilizer solution company, Keith also operates the L1 Automotive Training company that offers advanced level automotive training on-site and online at www.L1Training.com. Keith holds the title of ASE Master Certified L1 Technician, holding ASE certifications: A1-A9, L1, L2, L3, X1, P2 and various other industry certifications, he also serves as a Subject Matter Expert for ASE. Listen to Keith's previous episode HERE

     

    Key Talking Points

    • Scan toolsCapability aspect- leads to stronger marketing and sales with the added capability to have a full-service repair
    • Cost per use- tools being used daily vs tools purchased with intent on ‘attacking’ certain market/getting a reputation that can get it done (accepting collision jobs, need factory tools)
    • Buying tools- who should buy them? The owner or technician? When the owner buys the tools they are essentially giving their employees a raise and allows access for every employee to use. The owner needs to invest in shop equipment that their employees need to have to generate profit
    • Technician retention when an owner buys tools
    • The owner must include tools on their insurance policy
    • Training- most shops are underusing their toolsResearch and also read the service information because there is a learning curve with each one
    • Consider doing once a week training with everyone involved
    • Specialization- car lines vs certain specialized technicians

     

    • Thanks to Matt Fanslow, Keith Perkins and Bill Nalu for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

    The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

    ]]>    Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

    Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

    Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

    Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

    Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.

    Keith Perkins has been in the industry over 15 years, serving in various capacities, including; engine machinist and assembler, dyno tuner, diagnostic technician, instructor, technical information specialist, and many more roles through the years. He currently operates L1 Automotive Diagnostics and Programming LLC a mobile module programming, diagnostic, immobilizer solution company, Keith also operates the L1 Automotive Training company that offers advanced level automotive training on-site and online at www.L1Training.com. Keith holds the title of ASE Master Certified L1 Technician, holding ASE certifications: A1-A9, L1, L2, L3, X1, P2 and various other industry certifications, he also serves as a Subject Matter Expert for ASE. Listen to Keith's previous episode HERE

     

    Key Talking Points

    • Scan toolsCapability aspect- leads to stronger marketing and sales with the added capability to have a full-service repair
    • Cost per use- tools being used daily vs tools purchased with intent on ‘attacking’ certain market/getting a reputation that can get it done (accepting collision jobs, need factory tools)
    • Buying tools- who should buy them? The owner or technician? When the owner buys the tools they are essentially giving their employees a raise and allows access for every employee to use. The owner needs to invest in shop equipment that their employees need to have to generate profit
    • Technician retention when an owner buys tools
    • The owner must include tools on their insurance policy
    • Training- most shops are underusing their toolsResearch and also read the service information because there is a learning curve with each one
    • Consider doing once a week training with everyone involved
    • Specialization- car lines vs certain specialized technicians

     

    • Thanks to Matt Fanslow, Keith Perkins and Bill Nalu for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

    The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

    ]]>    7c705355-9ff2-4478-95dc-9ffb9187a85fTue, 06 Apr 2021 00:15:00 -040045:22falsefull629629    Women Shop Owners Round Table [CC 087]Women Shop Owners Round TableIn honor of March’s Women History Month, I assembled a panel of lady shop owners to discuss the women’s role in the aftermarket. The ladies brought some wide-ranging perspectives and I loved the trajectory of this discussion. No matter your position or gender in our beloved aftermarket give this episode your due. The ladies were on fire.

    https://youtu.be/BO-ufHSg9QU

    The Panel:

    • Emily Chung, AutoNiche, Markam, Ontario
    • A licensed Automotive Service Technician
    • Teaches in the Automotive Business School of Canada at Georgian College
    • Degree in Psychology and Business
    • Dr. Laura Shwaluk, The Auto Shop, Plano, TX
    • Bachelor of Science in the field of Cellular, Molecular, and Microbial Biology and a doctorate in Chiropractic with certificates in neurology, applied kinesiology, nutrition, and functional endocrinology. She practiced wellness and functional medicine in Texas for 20 years and is the author of three books.
    • Karen Manelas,(Man-El-IS) Auto Care Plus, NH
    • Hold a Bachelor of Science degree in Electrical Engineering.
    • Works with her Husband since 2004. Now with 7 locations
    • Judi Haglin, Haglin Automotive, Boulder, CO
    • In business with husband Dana
    • An ATI Coach and leader of the Leading Ladies 20 Group
    • Danielle Bohlmann, HWY 7 Service Center, Newell, IA
    • Creating work-life harmony with husband Brett
    • Spending more time away from the business lately
    • Contributed to three podcasts

     

    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.

    Broadly helps you automatically request reviews so that your customers can promote your business with just one click.

    When you immediately ask for a review after service, when the experience is still fresh in their mind, // you’re more likely to get a 5-star positive review.

    Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.

    ]]>    In honor of March’s Women History Month, I assembled a panel of lady shop owners to discuss the women’s role in the aftermarket. The ladies brought some wide-ranging perspectives and I loved the trajectory of this discussion. No matter your position or gender in our beloved aftermarket give this episode your due. The ladies were on fire.

    https://youtu.be/BO-ufHSg9QU

    The Panel:

    • Emily Chung, AutoNiche, Markam, Ontario
    • A licensed Automotive Service Technician
    • Teaches in the Automotive Business School of Canada at Georgian College
    • Degree in Psychology and Business
    • Dr. Laura Shwaluk, The Auto Shop, Plano, TX
    • Bachelor of Science in the field of Cellular, Molecular, and Microbial Biology and a doctorate in Chiropractic with certificates in neurology, applied kinesiology, nutrition, and functional endocrinology. She practiced wellness and functional medicine in Texas for 20 years and is the author of three books.
    • Karen Manelas,(Man-El-IS) Auto Care Plus, NH
    • Hold a Bachelor of Science degree in Electrical Engineering.
    • Works with her Husband since 2004. Now with 7 locations
    • Judi Haglin, Haglin Automotive, Boulder, CO
    • In business with husband Dana
    • An ATI Coach and leader of the Leading Ladies 20 Group
    • Danielle Bohlmann, HWY 7 Service Center, Newell, IA
    • Creating work-life harmony with husband Brett
    • Spending more time away from the business lately
    • Contributed to three podcasts

     

    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

    Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.

    Broadly helps you automatically request reviews so that your customers can promote your business with just one click.

    When you immediately ask for a review after service, when the experience is still fresh in their mind, // you’re more likely to get a 5-star positive review.

    Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.

    ]]>    efb76310-41ec-4fc8-8ff4-e26b3f101e23Mon, 05 Apr 2021 00:15:00 -040043:49falsefull8787In honor of March’s Women History Month, I assembled a panel of lady shop owners to discuss the women’s role in the aftermarket. The ladies brought some wide-ranging perspectives and I loved the trajectory of this discussion. No matter your position or gender in our beloved aftermarket give this episode your due. The ladies were on fire.    Judy Haglin and Shop Tour at Fine Tuned Auto with Ken Wedow – [AW 047]Judy Haglin and Shop Tour at Fine Tuned Auto with Ken WedowYour weekly broadcast production with the wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared. 

    • Guest Host Judi Haglin from Haglin Automotive talking about getting back to basics. Judi’s previous episodes HERE.
    • Virtual Shop Tour by Kenny Wedow from Fine Tuned Auto in Broomfield, CO. Kenny recently built a brand new facility. Kenny’s previous episodes HERE.
    • Trivia Challenge: What do Bentley, Bugatti, Lamborghini, Audi, Ducati, and Porsche have in common?
    • Listen for the fortune cookie wisdom of the week

    https://youtu.be/xf0_2wLVMAU

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    Your weekly broadcast production with the wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared. 

    • Guest Host Judi Haglin from Haglin Automotive talking about getting back to basics. Judi’s previous episodes HERE.
    • Virtual Shop Tour by Kenny Wedow from Fine Tuned Auto in Broomfield, CO. Kenny recently built a brand new facility. Kenny’s previous episodes HERE.
    • Trivia Challenge: What do Bentley, Bugatti, Lamborghini, Audi, Ducati, and Porsche have in common?
    • Listen for the fortune cookie wisdom of the week

    https://youtu.be/xf0_2wLVMAU

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    01b96c2d-32d1-447f-945d-b105930c6c29Sat, 03 Apr 2021 00:15:00 -040025:31falsefull4747Guest Host Judi Haglin from Haglin Automotive talking about getting back to basics. The Virtual Shop Tour by Kenny Wedow from Fine Tuned Auto in Broomfield, CO. Kenny recently built a brand new facility. Trivia Challenge: What do Bentley, Bugatti, Lamborghini, Audi, Ducati, and Porsche have in common? Listen for the fortune cookie wisdom of the week.    From Hobby to Drift Racing Career with Matthew Haugen [RR 628]From Hobby to Drift Racing Career with Matthew HaugenMatthew Haugen, owner of Haugen Racing, had a love for cars since he was born.  His first SEMA Show car at age 16 was a 2008 Toyota Tundra, Since then he's had over 7 vehicles in the SEMA Show from 1 of 1 Liberty Walk Lamborghini Murcielago to 1JZ swapped Rocket Bunny 350z, dubbed the 351JZ. Matt has been a professional racing drifter since 2017 and has a successful YouTube Channel with 4 uploads per week. Visit https://www.haugenracing.com 

    Key Talking Points

    • Love for cars at an early ageAt 2 years old he was in a diaper and cowboy boots trying to take off the wheels of his dad’s corvette  
    • Started building cars at 18 for SEMA as a hobby
    • Attended Bondurant School for high-performance driving 
    • Haugen RacingFrom an early age at 4 or 5 years old, Matt knew he wanted to have his own business (father was an entrepreneur and had his own business) 
    • After college he launched an ecommerce parts business with a partner- also dabbled in various other startups 
    • Received his Master's degree in entrepreneurship and innovation- started an addiction treatment center- shut down before COVID-19 
    • Matt was still racing/drifting/building cars on the side as a hobby and started Haugen Racing as a once a week YouTube video channel- dove into it after treatment center shut down, now has 4 uploads a week and over 45K, subscribers
    • Revenue- Sponsorships with racing, YouTube, brand deals, and sells merchandise and has a large fanbase  
    • Learning from failuresDoesn’t regret the failures he had- got him to where he is now
    • From the different outlets he dabbled in prior, he is now focused on Haugen Racing 
    • Didn’t follow the ‘traditional’ post-grad school path and instead carved his own path  
    • Advice- you can do anything if you work at it, educate yourself and charge hard
    • Thanks to Matthew Haugen for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Matthew Haugen, owner of Haugen Racing, had a love for cars since he was born.  His first SEMA Show car at age 16 was a 2008 Toyota Tundra, Since then he's had over 7 vehicles in the SEMA Show from 1 of 1 Liberty Walk Lamborghini Murcielago to 1JZ swapped Rocket Bunny 350z, dubbed the 351JZ. Matt has been a professional racing drifter since 2017 and has a successful YouTube Channel with 4 uploads per week. Visit https://www.haugenracing.com 

    Key Talking Points

    • Love for cars at an early ageAt 2 years old he was in a diaper and cowboy boots trying to take off the wheels of his dad’s corvette  
    • Started building cars at 18 for SEMA as a hobby
    • Attended Bondurant School for high-performance driving 
    • Haugen RacingFrom an early age at 4 or 5 years old, Matt knew he wanted to have his own business (father was an entrepreneur and had his own business) 
    • After college he launched an ecommerce parts business with a partner- also dabbled in various other startups 
    • Received his Master's degree in entrepreneurship and innovation- started an addiction treatment center- shut down before COVID-19 
    • Matt was still racing/drifting/building cars on the side as a hobby and started Haugen Racing as a once a week YouTube video channel- dove into it after treatment center shut down, now has 4 uploads a week and over 45K, subscribers
    • Revenue- Sponsorships with racing, YouTube, brand deals, and sells merchandise and has a large fanbase  
    • Learning from failuresDoesn’t regret the failures he had- got him to where he is now
    • From the different outlets he dabbled in prior, he is now focused on Haugen Racing 
    • Didn’t follow the ‘traditional’ post-grad school path and instead carved his own path  
    • Advice- you can do anything if you work at it, educate yourself and charge hard
    • Thanks to Matthew Haugen for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    80e1eafe-b437-4eda-ad60-740735a68223Fri, 02 Apr 2021 00:15:00 -040033:55falsefull628628From Hobby to Drift Racing Career with Matthew Haugen [RR 628] Has your love of cars turned from hobby to career? Was it on the backburner as you pursue other ventures but somehow you always circled back to it? In this episode with 28 year old Matthew Haugen we learn his journey from being a baby in diapers trying to take off the wheels of his dad’s corvette, to becoming a professional drifter and successful YouTube influencer, with a special trip to Japan in between. Find out how he did it! Find the key talking points for this episode at remarkableresults.biz/e628    Auto Repair in the Decade of the Nineties [THA 217]Auto Repair in the Decade of the Nineties

    https://www.youtube.com/watch?v=g-gUZbFLukE&amp;t=305s

    Scott Pelava is a Certified Master Auto Technician, L-1 Advanced Engine Performance Specialist and ASE-Certified Service Consultant. In 2015 Scott created the Auto Shop Owners Group (ASOG) on Facebook which today has nearly 5,000 members. ASOG has developed into a 501c3 Educational Foundation whose mission is to enable & empower shop owners to learn and grow to provide the best business environment for their customers, employees and themselves. Scott is also very active in his community. He is currently a third term Lonsdale City Council Member, has held numerous leadership positions with Scouts BSA, and is a director of the Lonsdale Chamber of Commerce. Hear Scott’s Previous Episode HERE

    Keith Katz is owner of Quality Service Center in York, PA for the last twenty years and an industry veteran of thirty-seven years. His 7 bay shop has 6 lifts and supports 3 technicians with one service advisor. He is involved with the NAPA Advisory Board and supports the Bridge of Hope organization that helps local homeless mothers find employment and housing for their families.

    He is a member of AASP in Pennsylvania and engages ATI as a support partner. Listen to Keith Katz’s previous episodes HERE.

    Paul Danner, aka ScannerDanner on YouTube clears up the misconception that his name is not “Dan,” which he gets all the time. People think his name is Dan and he added “ner” to rhyme with “Scanner”? He says it is not true and that that it would be really stupid!!!!

    His career in the automotive field started as a junior in high school in 1990. He took two years of auto mechanics in high school, then another two-year program (post-secondary) at Rosedale Technical College in Pittsburgh (where he now teaches). After Rosedale, Paul entered the field and worked full time for about 8 years before coming back to teach at the school. This September 2018, Paul will be starting his 18th year as an automotive instructor. Listen to Paul’s previous episodes HERE.

    Ryan Kooiman joined Standard Motor Products full time as a Technician Training Developer in 2010. Previously he was the lead tech/driveability specialist at a 20 bay independent shop in Michigan. He is the founder of West Michigan Auto Repair Society, chairman of the MI chapter of SAE, has attended numerous ASE test writing workshops. He has appeared on TV shows such as the CBS Early Show and co-hosted Car and Driver Radio along with Road and Track Radio. Ryan brings his years of hands-on experience in the shop to the audience in a manner they can relate to and put to use immediately.

    In early 2013, Ryan was promoted to manager of the Professional Training Seminars training group, overseeing the scheduling and the work of the SMP training staff. In December 2013, Ryan was promoted to Director of Training. In this role, Ryan oversees the operations of the SMP Corporate Training Center in Irving, TX; oversees the operations and development of the Pro Training group, as well as works closely with the Marketing and Product teams at SMP to ensure that their products and promotions are what they need to be for the automotive technician. Check out Ryan’s other episodes HERE.

    Key Talking Points

    • OBD2An evolution of the first on-board diagnostics systems of the 1980s
    • Allowed technicians to find out exactly what was wrong with their car through specific codes accessed by a 16 pin connector
    • Technology/electronic shiftingEveryone is afraid of change
    • “Books don’t crash”- adjusting to electronic  
    • Handwritten invoices to electronic- learning customer history and shop management systems
    • Learning foundational principles and true theoryCan still be applied today- everyone adapts differently 
    • Has the customer changed? Yes and noInternet- blessing and curseChat rooms/forums/YouTube- customer’s think they’re educated
    • “I can get that part online,” and saturated market for different quality parts
    • “Spend thousand to save hundred”
    • Looking backNew appreciation for today’s technology and progressing forward- working smarter, not harder
    • Many transitions- Example rear-wheel drive to front-wheel drive
    • 2nd generation of vehicles- machinery turned to computer-controlled devices
    • A special thanks to Scott Pelava, Keith Katz, Paul Danner and Ryan Kooiman for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Mobile Listening APP’s HERE

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>

    https://www.youtube.com/watch?v=g-gUZbFLukE&amp;t=305s

    Scott Pelava is a Certified Master Auto Technician, L-1 Advanced Engine Performance Specialist and ASE-Certified Service Consultant. In 2015 Scott created the Auto Shop Owners Group (ASOG) on Facebook which today has nearly 5,000 members. ASOG has developed into a 501c3 Educational Foundation whose mission is to enable & empower shop owners to learn and grow to provide the best business environment for their customers, employees and themselves. Scott is also very active in his community. He is currently a third term Lonsdale City Council Member, has held numerous leadership positions with Scouts BSA, and is a director of the Lonsdale Chamber of Commerce. Hear Scott’s Previous Episode HERE

    Keith Katz is owner of Quality Service Center in York, PA for the last twenty years and an industry veteran of thirty-seven years. His 7 bay shop has 6 lifts and supports 3 technicians with one service advisor. He is involved with the NAPA Advisory Board and supports the Bridge of Hope organization that helps local homeless mothers find employment and housing for their families.

    He is a member of AASP in Pennsylvania and engages ATI as a support partner. Listen to Keith Katz’s previous episodes HERE.

    Paul Danner, aka ScannerDanner on YouTube clears up the misconception that his name is not “Dan,” which he gets all the time. People think his name is Dan and he added “ner” to rhyme with “Scanner”? He says it is not true and that that it would be really stupid!!!!

    His career in the automotive field started as a junior in high school in 1990. He took two years of auto mechanics in high school, then another two-year program (post-secondary) at Rosedale Technical College in Pittsburgh (where he now teaches). After Rosedale, Paul entered the field and worked full time for about 8 years before coming back to teach at the school. This September 2018, Paul will be starting his 18th year as an automotive instructor. Listen to Paul’s previous episodes HERE.

    Ryan Kooiman joined Standard Motor Products full time as a Technician Training Developer in 2010. Previously he was the lead tech/driveability specialist at a 20 bay independent shop in Michigan. He is the founder of West Michigan Auto Repair Society, chairman of the MI chapter of SAE, has attended numerous ASE test writing workshops. He has appeared on TV shows such as the CBS Early Show and co-hosted Car and Driver Radio along with Road and Track Radio. Ryan brings his years of hands-on experience in the shop to the audience in a manner they can relate to and put to use immediately.

    In early 2013, Ryan was promoted to manager of the Professional Training Seminars training group, overseeing the scheduling and the work of the SMP training staff. In December 2013, Ryan was promoted to Director of Training. In this role, Ryan oversees the operations of the SMP Corporate Training Center in Irving, TX; oversees the operations and development of the Pro Training group, as well as works closely with the Marketing and Product teams at SMP to ensure that their products and promotions are what they need to be for the automotive technician. Check out Ryan’s other episodes HERE.

    Key Talking Points

    • OBD2An evolution of the first on-board diagnostics systems of the 1980s
    • Allowed technicians to find out exactly what was wrong with their car through specific codes accessed by a 16 pin connector
    • Technology/electronic shiftingEveryone is afraid of change
    • “Books don’t crash”- adjusting to electronic  
    • Handwritten invoices to electronic- learning customer history and shop management systems
    • Learning foundational principles and true theoryCan still be applied today- everyone adapts differently 
    • Has the customer changed? Yes and noInternet- blessing and curseChat rooms/forums/YouTube- customer’s think they’re educated
    • “I can get that part online,” and saturated market for different quality parts
    • “Spend thousand to save hundred”
    • Looking backNew appreciation for today’s technology and progressing forward- working smarter, not harder
    • Many transitions- Example rear-wheel drive to front-wheel drive
    • 2nd generation of vehicles- machinery turned to computer-controlled devices
    • A special thanks to Scott Pelava, Keith Katz, Paul Danner and Ryan Kooiman for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Mobile Listening APP’s HERE

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>    a4d2d0bf-cd92-43a5-9313-3f237f5e67daThu, 01 Apr 2021 00:15:00 -040046:49falsefull217217Auto Repair in the Decade of the Nineties [THA 217] It’s quite fitting this episode is being released on a Thursday...because it is the quintessential #throwbackthursday. My panel is taking a trip down memory lane in the 1990’s...the era of OBD2 and the huge shift in technology. Change is never easy but it is always a necessity, hear how my guests handled the changes and adapted in order to move forward. You can watch the video of this episode and find the key talking points at remarkableresults.biz/a217    How to Have a Four Day Work Week with Eric Henley [RR 627]How to Have a Four Day Work Week with Eric HenleyHow to Have a Four Day Work Week with Eric Henley [RR 627]

    Eric Henley, owner of H-Teck Auto Care in Gray, TN, is 4th generation of mechanical repair. He received an associate's degree in Auto Service Technology and spent over 15 years at a Honda dealership. Eric started H-Teck Auto Care in 2006 with just him, his dad and his wife. Going on over 15 years in business he now has a 6 bay shop.

    • 4 generations in the automotive industryGrandfather was a blacksmith and father used to bring home cars to be fixed up. Eric grew up fixing bicycles, lawnmowers and cars. 
    • Received an associates degree in Auto Service Technology
    • Spent 15 years in dealerships- income can go down as skill level goes up (more skilled jobs often wouldn’t pay as much)
    • Hiring new techniciansUses Indeed and Facebook Marketplace but the best results come from word of mouth and referrals from existing employees
    • Current prospect is 21 year old Skills USA graduate 
    • Current tenured technicians - 15 years, 11 years, 3 years
    • Food Friday’sEither grill or go out to eat every Friday- have employee meeting over a meal
    • All employees and Eric discuss any issues, improvements, ideas, areas needed for training, or tools needed. Open dialogue and non-formal
    • Eric gives his employees the opportunity for responsibilities in the business- currently working on updating SOP’s with more DVI usage
    • Shop is open 5 days a week with weekends offEric is in the shop 4 days a week because he trusts his employees- they are good people able to follow the SOP’s in place and make day to day decisions
    • Employees will know if you don’t trust them- creates “neediness” for everything 
    • Gives his employees monthly expenditures they can use for customers in need
    • Spends extra time in the community and with his family
    • He is very involved in his employee's lives and is flexible with work schedules based on their family schedules
    • What makes a great service advisor?Excellent people skills and communication skills- enjoy talking to people
    • Can think quickly on their feet, a warm personality, patient and good listener
    • Similar to a good waitress/waiter- there when you need them, listen to what you need, then go on to the next table. 
    • Both of Eric’s service advisors are in ongoing training
    • Best service advisor trainers- previous service advisor, or previous technician with good people skills, or having parts experience
    • TrainingRequires minimum 30 hours per year of training 
    • Utilized online training a lot last year during COVID shutdowns
    • RRR 588 with Jim Fleischman and Matt Manzone- Dealership tech now works for an independent

     

    • Thanks to Eric Henley for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

    ]]>    How to Have a Four Day Work Week with Eric Henley [RR 627]

    Eric Henley, owner of H-Teck Auto Care in Gray, TN, is 4th generation of mechanical repair. He received an associate's degree in Auto Service Technology and spent over 15 years at a Honda dealership. Eric started H-Teck Auto Care in 2006 with just him, his dad and his wife. Going on over 15 years in business he now has a 6 bay shop.

    • 4 generations in the automotive industryGrandfather was a blacksmith and father used to bring home cars to be fixed up. Eric grew up fixing bicycles, lawnmowers and cars. 
    • Received an associates degree in Auto Service Technology
    • Spent 15 years in dealerships- income can go down as skill level goes up (more skilled jobs often wouldn’t pay as much)
    • Hiring new techniciansUses Indeed and Facebook Marketplace but the best results come from word of mouth and referrals from existing employees
    • Current prospect is 21 year old Skills USA graduate 
    • Current tenured technicians - 15 years, 11 years, 3 years
    • Food Friday’sEither grill or go out to eat every Friday- have employee meeting over a meal
    • All employees and Eric discuss any issues, improvements, ideas, areas needed for training, or tools needed. Open dialogue and non-formal
    • Eric gives his employees the opportunity for responsibilities in the business- currently working on updating SOP’s with more DVI usage
    • Shop is open 5 days a week with weekends offEric is in the shop 4 days a week because he trusts his employees- they are good people able to follow the SOP’s in place and make day to day decisions
    • Employees will know if you don’t trust them- creates “neediness” for everything 
    • Gives his employees monthly expenditures they can use for customers in need
    • Spends extra time in the community and with his family
    • He is very involved in his employee's lives and is flexible with work schedules based on their family schedules
    • What makes a great service advisor?Excellent people skills and communication skills- enjoy talking to people
    • Can think quickly on their feet, a warm personality, patient and good listener
    • Similar to a good waitress/waiter- there when you need them, listen to what you need, then go on to the next table. 
    • Both of Eric’s service advisors are in ongoing training
    • Best service advisor trainers- previous service advisor, or previous technician with good people skills, or having parts experience
    • TrainingRequires minimum 30 hours per year of training 
    • Utilized online training a lot last year during COVID shutdowns
    • RRR 588 with Jim Fleischman and Matt Manzone- Dealership tech now works for an independent

     

    • Thanks to Eric Henley for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

    ]]>    9e23eb1f-c0e3-454f-9d3c-9ceab9fcf551Tue, 30 Mar 2021 00:15:00 -040021:19falsefull627627How to Have a Four Day Work Week with Eric Henley [RR 627] As a shop owner, how does a 4 day a week schedule sound to you? Would you like some extra time with family and friends? In this episode find out how Eric Henley from H-Teck Auto Care does it! Be careful, you might free up some quality time! The key talking points for this episode that make for a great meeting agenda reside at remarkablersults.biz/e627    Be the Leader YOU Wish You Had! - Weekly Blitz with Chris Cotton [E012] - Chris Cotton Weekly BlitzBe the Leader YOU Wish You Had! - Weekly Blitz with Chris Cotton [E012] - Chris Cotton Weekly BlitzBe the Leader YOU Wish You Had! - Weekly Blitz with Chris Cotton 012

    ]]>    Be the Leader YOU Wish You Had! - Weekly Blitz with Chris Cotton 012

    ]]>    b61d5b54-9df7-4e35-8b72-fa15c1c56de9Mon, 29 Mar 2021 01:00:00 -040005:17falsebonus    Chris Cotton and Shop Tour at Midwest Performance – Andy Bizub [AW 046]Chris Cotton and Shop Tour at Midwest Performance - Andy Bizubhttps://youtu.be/DiiLxY2o294

    Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared. 

    • Guest Host Chris Cotton from AutoFix SOS, Auto Shop Coaching Company. Find Chris’s previous episodes. Here.
    • Virtual Shop Tour by Andy Bizub from Midwest Performance Cars, Chicago, IL, Andy’s previous episodes HERE.
    • Trivia Challenge: Most Expensive Car in 2021
    • Listen for the fortune cookie wisdom of the week

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    https://youtu.be/DiiLxY2o294

    Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared. 

    • Guest Host Chris Cotton from AutoFix SOS, Auto Shop Coaching Company. Find Chris’s previous episodes. Here.
    • Virtual Shop Tour by Andy Bizub from Midwest Performance Cars, Chicago, IL, Andy’s previous episodes HERE.
    • Trivia Challenge: Most Expensive Car in 2021
    • Listen for the fortune cookie wisdom of the week

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    8c522cbb-4623-4d7f-b45c-aa773ae4bd0bSat, 27 Mar 2021 01:15:00 -040025:21falsefull4646Guest Host Chris Cotton from AutoFix SOS discusses hiring. Shop owner Andy Bizub provides a virtual shop tour from one of his Midwest Performance shops in Chicago, IL Trivia Challenge: The Most Expensive Car in 2021. Listen for the fortune cookie wisdom of the week    A Very Personal Story with Kevin Eckler [RR626]A Very Personal Story with Kevin EcklerKevin Eckler is a native New Englander who moved to New York State’s Hudson Valley with his parents back in the mid-1980’s. Kevin began his automotive career at the age of 14, pushing a broom in a mom and pop shop in Rhode Island, he attended a trade school, graduating at the top of his class and went right to work as a tech in a prestigious Porsche/Audi dealership in Cape Cod. Kevin continued his dealership work when he moved to NY and eventually came to work for two brothers who owned Foreign Car Specialists. When the owners retired in 1995, Kevin bought the business and the rest is history. Kevin’s previous episodes HERE.

    Key Talking Points:

    • Disney takeaways- traveled to Disney recently and learned from the COVID protocols in placeYour approach is incredibly important- selling benefits and not reinforcing the rules
    • Benefit- keeping you safe and enjoy your experience 
    • Prices have increased but Kevin continues to go because of the experience he has there. Feels cared for and accommodated.
    • Forgetting a face mask is handled by someone saying “Hey Friend”- a positive and non-aggressive approach and attitude  
    • “Is it easier to fix a car than a person? There's good and bad in everyone, there's potential and incredible opportunities. 
    • People can be whoever you project into them to be if you’re willing to invest in them
    • People will grow when encouraged and recognized 
    • Ryan’s storyKevin hired a young man named Ryan- he had learning disabilities but was passionate about cars. Worked hard and graduated from the automotive Boces program. He always stopped to look at the shop on his walks but never had the self-confidence to come in until his mom brought him one day. Kevin saw his potential and eagerness to learn. 
    • Ryan’s father was no longer in his life after parent's divorce- Kevin became a father figure to him. Kevin saw he needed someone to believe in him and invest in him. Was emotionally rewarding for Kevin
    • Bought Ryan $10,000 toolbox with the agreement after set term it would be his 
    • People in times of need or times of insecurity tend to not make the best decisions- Ryan had an unstable relationship with his girlfriend that would spill over into his attitude and performance at work.  
    • Kevin became torn with being boss and holding Ryan accountable and also being his friend and father figure that wants to help him- lead to serious issues within the culture of business with other employees
    • Kevin continued to protect Ryan and sacrificing the rest of the shopHad fear about firing him due to Ryan’s past   
    • Ryan began compensating his values- passion and desire for his job was no longer there 
    • Holding someone accountable, creating boundaries and borders brings employees a sense of safety and security
    • Kevin finally made the decision to let him go and both felt a sigh of relief   
    • Collateral damage along the way- lost 2 really good employees that were very upset Ryan was held at a different standard than them. 
    • You can’t fix someone’s personal issues outside of work

     

    • Thanks to Kevin Eckler for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Kevin Eckler is a native New Englander who moved to New York State’s Hudson Valley with his parents back in the mid-1980’s. Kevin began his automotive career at the age of 14, pushing a broom in a mom and pop shop in Rhode Island, he attended a trade school, graduating at the top of his class and went right to work as a tech in a prestigious Porsche/Audi dealership in Cape Cod. Kevin continued his dealership work when he moved to NY and eventually came to work for two brothers who owned Foreign Car Specialists. When the owners retired in 1995, Kevin bought the business and the rest is history. Kevin’s previous episodes HERE.

    Key Talking Points:

    • Disney takeaways- traveled to Disney recently and learned from the COVID protocols in placeYour approach is incredibly important- selling benefits and not reinforcing the rules
    • Benefit- keeping you safe and enjoy your experience 
    • Prices have increased but Kevin continues to go because of the experience he has there. Feels cared for and accommodated.
    • Forgetting a face mask is handled by someone saying “Hey Friend”- a positive and non-aggressive approach and attitude  
    • “Is it easier to fix a car than a person? There's good and bad in everyone, there's potential and incredible opportunities. 
    • People can be whoever you project into them to be if you’re willing to invest in them
    • People will grow when encouraged and recognized 
    • Ryan’s storyKevin hired a young man named Ryan- he had learning disabilities but was passionate about cars. Worked hard and graduated from the automotive Boces program. He always stopped to look at the shop on his walks but never had the self-confidence to come in until his mom brought him one day. Kevin saw his potential and eagerness to learn. 
    • Ryan’s father was no longer in his life after parent's divorce- Kevin became a father figure to him. Kevin saw he needed someone to believe in him and invest in him. Was emotionally rewarding for Kevin
    • Bought Ryan $10,000 toolbox with the agreement after set term it would be his 
    • People in times of need or times of insecurity tend to not make the best decisions- Ryan had an unstable relationship with his girlfriend that would spill over into his attitude and performance at work.  
    • Kevin became torn with being boss and holding Ryan accountable and also being his friend and father figure that wants to help him- lead to serious issues within the culture of business with other employees
    • Kevin continued to protect Ryan and sacrificing the rest of the shopHad fear about firing him due to Ryan’s past   
    • Ryan began compensating his values- passion and desire for his job was no longer there 
    • Holding someone accountable, creating boundaries and borders brings employees a sense of safety and security
    • Kevin finally made the decision to let him go and both felt a sigh of relief   
    • Collateral damage along the way- lost 2 really good employees that were very upset Ryan was held at a different standard than them. 
    • You can’t fix someone’s personal issues outside of work

     

    • Thanks to Kevin Eckler for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    95bbe5a9-199b-42f3-a9ff-0df2fa55e5fdFri, 26 Mar 2021 00:15:00 -040042:48falsefull626626A Very Personal Story with Kevin Eckler [RR 626] Do you see good in people when they don't? Do you have a heart for people that struggle? Do you try to pull out qualities from good people?” If you answered yes to these questions then you know what it’s like to invest emotionally into friends, family and employees. In this transparent episode, Kevin Eckler, from Foreign Car Specialists in Poughkeepsie, NY explains a situation in his business that pulled at his heartstrings but also hurt his business culture. Kevin takes you on a journey that changed him and his business. A very personal story. Find the key talking points for this episode at remarkableresults.biz/e626    Have You Started Your Apprentice Program? [THA 216]Have You Started Your Apprentice Program?

    https://www.youtube.com/watch?v=VP7LGTsMzu0&t=1166s

    Jason Molinar- Newest Industry Apprentice Graduate at McNeil's Auto Care

    Pete McNeil is a second-generation family-owned business that started out as a Volkswagen specialist. They quickly recognized their potential for all makes and models and expanded their service offerings. During this time, they joined the NAPA AutoCare program, expanded their footprint in the Salt Lake valley and became a pillar in the automotive repair industry.

    In 2018 alone, McNeil’s expanded their Sandy location to 16 bays to help accommodate their growing business, training center and partnership with local schools for the continued growth of their apprenticeship program. During this time McNeil’s also took advantage of the Interior ProImage program and remodeled their entire showroom! This included new counters for their 4 Service Advisors, new epoxy flooring, signage, and upgraded comfortable furniture and fixtures! This is truly a place where their customers can relax while having their vehicle repaired.

    In addition, Pete opened a 2nd location in Riverton, Utah in May of 2019. Pete is very involved in the community both locally and abroad He is active in the local Church Youth Conference, Angel Hands, which assists people with disabilities.

    Very active in youth soccer with contributions and cars washed to raise money for Sparta-United. He has donated time and resources to “Sandy Pride” which helps residents clean up and beautify the city.

    Jake Sorensen- 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT where he helped develop an apprenticeship program that is registered with the U.S. Department of Labor. This program has graduated several high-performing automotive technicians and was used by NAPA Auto Care as a template for their automotive apprenticeship program. Jake also developed the curriculum for an automotive course that he teaches at an adult education high school.

    Brad Christianson- NAPA Sales Person

    Special Guest Jason Rainey- Vice President, NAPA Auto Care

    Key Talking Points

    • Jason- from pharmacy to an auto technician Spent 10 years as pharmacy technician out of high school
    • Realized he didn’t enjoy his job or looked forward to it anymore
    • Always had a love for cars (especially Jeeps) and started learning about how to fix them
    • Took a maintenance and light repair class at a local college and loved it
    • Saw an advertisement for McNeil’s apprentice program, interviewed for it and received the apprenticeship 
    • Larger pool for industryYou don’t need to only focus on hiring out of high school students or someone that has previous experience in the auto industry
    • Hire for attitude not skillset- they will learn skill during the programCommitment and willingness to learn qualities
    • Napa Apprenticeship Program- built in collaboration with Jake and Pete9 stages, 2-year program with 4 ASE certifications
    • National program and approved by Department of Labor
    • Receive apprentice tool kit worth $3500
    • Register your shop at www.napaautocare.com, resource tab and employee recruitment 
    • ROI calculator- customizable with also a gross profit impact chart
    • Currently, 451 total registered apprentices participating in the program 
    • Mentor- willing to invest time and effortEveryone learns differently and at different paces- it will be a continual learning curve for both mentor and apprentice 
    • Shop owner needs to see the benefit for an apprentice program 
    • Previous apprentices turning into mentors 
    • Unrealized revenue When Jason was completing stage 7/9 during the program the profit for the shop in that category was 13K
    • 2021 Jason has generated 47K on his own first two months
    • Family sacrificesWorking 2 jobs at the start of the program with a newborn at home
    • Was rewarded with hard work and could quit the second job after a few months
    • AdviceTake advantage of the training (free and paid)
    • “Pizza night” weekly during virtual Vision training
    • There isn’t a technician shortage, there is a shortage of qualified technicians 
    • Takes 2 years for apprentice graduate to complete the program so keep the cycle going
    • Learning doesn’t stop after 2 years- continue training, career-pathing and goal forecasts 
    • Learning is contagious- other seasoned technicians at the shop realize they need to continue learning as well 
    • Grows individuals and families
    • A special thanks to Jason Molinar, Jake Sorensen, Pete McNeil, Jason Rainey and Brad Christianson for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Mobile Listening APP’s HERE

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>

    https://www.youtube.com/watch?v=VP7LGTsMzu0&t=1166s

    Jason Molinar- Newest Industry Apprentice Graduate at McNeil's Auto Care

    Pete McNeil is a second-generation family-owned business that started out as a Volkswagen specialist. They quickly recognized their potential for all makes and models and expanded their service offerings. During this time, they joined the NAPA AutoCare program, expanded their footprint in the Salt Lake valley and became a pillar in the automotive repair industry.

    In 2018 alone, McNeil’s expanded their Sandy location to 16 bays to help accommodate their growing business, training center and partnership with local schools for the continued growth of their apprenticeship program. During this time McNeil’s also took advantage of the Interior ProImage program and remodeled their entire showroom! This included new counters for their 4 Service Advisors, new epoxy flooring, signage, and upgraded comfortable furniture and fixtures! This is truly a place where their customers can relax while having their vehicle repaired.

    In addition, Pete opened a 2nd location in Riverton, Utah in May of 2019. Pete is very involved in the community both locally and abroad He is active in the local Church Youth Conference, Angel Hands, which assists people with disabilities.

    Very active in youth soccer with contributions and cars washed to raise money for Sparta-United. He has donated time and resources to “Sandy Pride” which helps residents clean up and beautify the city.

    Jake Sorensen- 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT where he helped develop an apprenticeship program that is registered with the U.S. Department of Labor. This program has graduated several high-performing automotive technicians and was used by NAPA Auto Care as a template for their automotive apprenticeship program. Jake also developed the curriculum for an automotive course that he teaches at an adult education high school.

    Brad Christianson- NAPA Sales Person

    Special Guest Jason Rainey- Vice President, NAPA Auto Care

    Key Talking Points

    • Jason- from pharmacy to an auto technician Spent 10 years as pharmacy technician out of high school
    • Realized he didn’t enjoy his job or looked forward to it anymore
    • Always had a love for cars (especially Jeeps) and started learning about how to fix them
    • Took a maintenance and light repair class at a local college and loved it
    • Saw an advertisement for McNeil’s apprentice program, interviewed for it and received the apprenticeship 
    • Larger pool for industryYou don’t need to only focus on hiring out of high school students or someone that has previous experience in the auto industry
    • Hire for attitude not skillset- they will learn skill during the programCommitment and willingness to learn qualities
    • Napa Apprenticeship Program- built in collaboration with Jake and Pete9 stages, 2-year program with 4 ASE certifications
    • National program and approved by Department of Labor
    • Receive apprentice tool kit worth $3500
    • Register your shop at www.napaautocare.com, resource tab and employee recruitment 
    • ROI calculator- customizable with also a gross profit impact chart
    • Currently, 451 total registered apprentices participating in the program 
    • Mentor- willing to invest time and effortEveryone learns differently and at different paces- it will be a continual learning curve for both mentor and apprentice 
    • Shop owner needs to see the benefit for an apprentice program 
    • Previous apprentices turning into mentors 
    • Unrealized revenue When Jason was completing stage 7/9 during the program the profit for the shop in that category was 13K
    • 2021 Jason has generated 47K on his own first two months
    • Family sacrificesWorking 2 jobs at the start of the program with a newborn at home
    • Was rewarded with hard work and could quit the second job after a few months
    • AdviceTake advantage of the training (free and paid)
    • “Pizza night” weekly during virtual Vision training
    • There isn’t a technician shortage, there is a shortage of qualified technicians 
    • Takes 2 years for apprentice graduate to complete the program so keep the cycle going
    • Learning doesn’t stop after 2 years- continue training, career-pathing and goal forecasts 
    • Learning is contagious- other seasoned technicians at the shop realize they need to continue learning as well 
    • Grows individuals and families
    • A special thanks to Jason Molinar, Jake Sorensen, Pete McNeil, Jason Rainey and Brad Christianson for their contribution to the aftermarket.
    • Books Page HERE
    • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

    Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

    Mobile Listening APP’s HERE

    Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>    2b648221-6acf-4851-94fd-44c30c12494bThu, 25 Mar 2021 00:15:00 -040044:37falsefull216216Have You Started Your Apprentice Program? [THA 216] How many times have you heard “there is a technician shortage problem.” Is there really a technician shortage or is the real problem that there is a shortage of qualified technicians? In this episode, we discuss the entire apprenticeship journey through the eyes of Jason Molinar. Find out how Jason literally switched gears as a pharmacy technician to becoming McNeil’s Auto Care’s most recent apprentice graduate. As a business owner, the solution to staffing issues and shortages is...you. Now’s the time to build an apprentice program and “grow your own” technician. Jason’s story is powerful and should motivate you to start. A must listen to help ensure your business continues into the future.    Employee Review Process with Bryan Kelley [RR 625]Employee Review Process with Bryan KelleyBryan Kelley, owner of Valley Automotive Electric, Covington, WA, and Chairman of ASA Northwest. Bryan’s previous episodes HERE.

    • Hiring Practices RR 611  Humble
    • Hungry
    • People Smart
    •  Employee reviewsShould be a win for the business and a win for the internal customer (employees)
    • The corporate review process tends to be about the business covering its backside- a reason to fire an employee with justification, and building an employee database
    • Is your supervisor the person that should be doing employee reviews?- If you’re not around your employee more often than not being around them, then how are you able to do a full review? What is the pulse of the culture inside the business?
    • Owners focus on KPI’s, building the business and building employees- but are you building your employees as a person? Are you making them better people?
    • The more employees know and can do, the more they can do for you. 
    • Review process- you must have trust with all employees and management Schedule one on one informal meeting- listen to your employee and ask questions (Bryan goes to Thai restaurant) and give them a goal sheet- 1 year, 5 years, tomorrow both in work and personally
    • Set peer review during 1 hour Friday lunches together- each employee discusses best and worst 3 things about themselves. 
    • The other employees can only respond by asking for clarification- no prejudging negatives or positives. Also rate themselves 1-3 with “Humble, hungry smart”  
    • Often times the team will rate you higher than you rate yourself
    • When everyone has had their individual turn, everyone can start discussing each other
    • If no one talks, Bryan knows there's a problem 
    • Peer review matters more to an individual person- attitudes can affect business culture 
    • Thanks to Bryan Kelley for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Gold Certification recognizes top-tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

    Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

    ]]>    Bryan Kelley, owner of Valley Automotive Electric, Covington, WA, and Chairman of ASA Northwest. Bryan’s previous episodes HERE.

    • Hiring Practices RR 611  Humble
    • Hungry
    • People Smart
    •  Employee reviewsShould be a win for the business and a win for the internal customer (employees)
    • The corporate review process tends to be about the business covering its backside- a reason to fire an employee with justification, and building an employee database
    • Is your supervisor the person that should be doing employee reviews?- If you’re not around your employee more often than not being around them, then how are you able to do a full review? What is the pulse of the culture inside the business?
    • Owners focus on KPI’s, building the business and building employees- but are you building your employees as a person? Are you making them better people?
    • The more employees know and can do, the more they can do for you. 
    • Review process- you must have trust with all employees and management Schedule one on one informal meeting- listen to your employee and ask questions (Bryan goes to Thai restaurant) and give them a goal sheet- 1 year, 5 years, tomorrow both in work and personally
    • Set peer review during 1 hour Friday lunches together- each employee discusses best and worst 3 things about themselves. 
    • The other employees can only respond by asking for clarification- no prejudging negatives or positives. Also rate themselves 1-3 with “Humble, hungry smart”  
    • Often times the team will rate you higher than you rate yourself
    • When everyone has had their individual turn, everyone can start discussing each other
    • If no one talks, Bryan knows there's a problem 
    • Peer review matters more to an individual person- attitudes can affect business culture 
    • Thanks to Bryan Kelley for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Gold Certification recognizes top-tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

    Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

    ]]>    3cc38138-041c-4ae6-b8d8-b0f4f132a6feTue, 23 Mar 2021 00:15:00 -040027:47falsefull625625Employee Review Process with Bryan Kelley [RR 625] Employee Review ...two dreaded words for both the owner and the employee. But, with my guest Bryan Kelley’s unique approach it might be something everyone looks forward to. Bryan owns Valley Automotive Electric, Covington, WA, and is the ASA Northwest President. Brian and I did an episode on Hiring practices in Feb 2021 episode 611 and is the perfect pairing to this episode. In this episode, we dive into a role reversal with employee reviews. Should it always be the owner that does the reviews? Are they the ones observing the day-to-day pulse of the business? Some are … some not. What if the employee reviews were done with everyone in the business as a collective group once a week? The culture of your business is dependent on the attitudes of your employees. It’s time to sit back and listen to what your people have to say.    Mitch Schneider and Shop Tour at Mark’s Independent with Colleen Yarger [AW 045]Mitch Schneider and Shop Tour at Mark’s Independent with Colleen Yarger [AW 045]https://youtu.be/NEtNK2mDfWc

    Your weekly magazine style show with some wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared. 

    • Guest Host Mitch Schneider from Mitch’s World and Misfire the Book. Mitches previous episodes Here.
    • Virtual Shop Tour by Colleen Yarger, owner of Mark’s Independent in Chatsworth, CA. Colleen’s previous episodes HERE.
    • Trivia Challenge: What did Ford Motor Company introduce as an audio option in 1965?
    • Listen for the fortune cookie wisdom of the week

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    https://youtu.be/NEtNK2mDfWc

    Your weekly magazine style show with some wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared. 

    • Guest Host Mitch Schneider from Mitch’s World and Misfire the Book. Mitches previous episodes Here.
    • Virtual Shop Tour by Colleen Yarger, owner of Mark’s Independent in Chatsworth, CA. Colleen’s previous episodes HERE.
    • Trivia Challenge: What did Ford Motor Company introduce as an audio option in 1965?
    • Listen for the fortune cookie wisdom of the week

     

    Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

    ]]>    1cfa5b5e-11df-4b8f-8c90-92377e11ba36Sat, 20 Mar 2021 00:15:00 -040023:45falsefull4545Guest Host Mitch Schneider from Mitch’s World and Misfire the Book. Virtual Shop Tour by Colleen Yarger, owner of Mark’s Independent in Chatsworth, CA. Trivia Challenge: What did Ford Motor Company introduce as an audio option in 1965? Listen for the fortune cookie wisdom of the week    EOS Part 2: Vision with Barry Barrett [RR624]EOS Part 2: Vision with Barry BarrettEOS Part 2: Vision with Barry Barrett [RR624]

    Part 2 of a 7 part series.

    Barry Barrett, a Certified EOS Implementer

    As an EOS Implementor in his company, Business With Purpose brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model.

    Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless.

    Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE.

    Key Talking Points:

    • VisionFor every 7 visionaries, there is 1 integrator- that 1 integrator will take your business to the next level. 
    • Visionaries need integrators, integrators don’t need visionaries to be successful 
    • “Rocket Fuel”- Gino Wickman and Mark Winters- Visionary and integrator relationship 
    • Answer 8 questions in EOS to obtain your vision for the future (what are your core values, what is your core focus, what is your 10-year target, what is your marketing strategy, what is your 3-year picture, what is your 1-year plan, what are your rocks, what are your issues?) Answering the 8 questions comes from your team members as a collective group- employees buy into your business. Change “I” thinking to “we” thinking. 
    • Core values exist in your organization they just need to be discovered. Starts with the business owner but includes the entire team.Integrity as an owner- integrate what you say with what you do
    • Core focus- why and whatWhy-purpose, cause, and passion
    • 10-year target- large goal, chase the horizonEnergize yourself and others around you
    • Chase the lion, don’t run from it
    • Marketing strategy- Marketing is “catching ears and eyeballs,” sales is “converting once they are caught.”
    • “This list”- target marketing for best customers (geographic, demographic, psychographic) 
    • 3 uniques about your business- start by asking your customers. What do they want? What would they say about you?
    • 3-year pictureHas revenue/profit/measurables
    • What does it look like? 
    • 1-year planWhat must happen THIS year to hit the 3-year picture and 10-year target?
    • Actual goals 
    • RocksBig things that must get done in 90 days in order to hit 1-year plan
    • How do you add rocks, pebbles, sand, and water to a bowl as full as possible? If you add rocks, pebbles, and water first then sand last the water will overflow. The rocks in the bowl are the most important.
    • 90% of people live each day in the “important urgent” category and barely spend time in “important and not urgent.” Leadership is “important and not urgent” because you are working on your business instead of in your business. 
    • Issue list VTO- big issues that can’t be handled this week or next week or next 90 days
    •  Level 10 
    • Shared by allShare once a quarter with your entire team- where the business is, where it is going and how to get there. 

    Resources:

    • Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    EOS Part 2: Vision with Barry Barrett [RR624]

    Part 2 of a 7 part series.

    Barry Barrett, a Certified EOS Implementer

    As an EOS Implementor in his company, Business With Purpose brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model.

    Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless.

    Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE.

    Key Talking Points:

    • VisionFor every 7 visionaries, there is 1 integrator- that 1 integrator will take your business to the next level. 
    • Visionaries need integrators, integrators don’t need visionaries to be successful 
    • “Rocket Fuel”- Gino Wickman and Mark Winters- Visionary and integrator relationship 
    • Answer 8 questions in EOS to obtain your vision for the future (what are your core values, what is your core focus, what is your 10-year target, what is your marketing strategy, what is your 3-year picture, what is your 1-year plan, what are your rocks, what are your issues?) Answering the 8 questions comes from your team members as a collective group- employees buy into your business. Change “I” thinking to “we” thinking. 
    • Core values exist in your organization they just need to be discovered. Starts with the business owner but includes the entire team.Integrity as an owner- integrate what you say with what you do
    • Core focus- why and whatWhy-purpose, cause, and passion
    • 10-year target- large goal, chase the horizonEnergize yourself and others around you
    • Chase the lion, don’t run from it
    • Marketing strategy- Marketing is “catching ears and eyeballs,” sales is “converting once they are caught.”
    • “This list”- target marketing for best customers (geographic, demographic, psychographic) 
    • 3 uniques about your business- start by asking your customers. What do they want? What would they say about you?
    • 3-year pictureHas revenue/profit/measurables
    • What does it look like? 
    • 1-year planWhat must happen THIS year to hit the 3-year picture and 10-year target?
    • Actual goals 
    • RocksBig things that must get done in 90 days in order to hit 1-year plan
    • How do you add rocks, pebbles, sand, and water to a bowl as full as possible? If you add rocks, pebbles, and water first then sand last the water will overflow. The rocks in the bowl are the most important.
    • 90% of people live each day in the “important urgent” category and barely spend time in “important and not urgent.” Leadership is “important and not urgent” because you are working on your business instead of in your business. 
    • Issue list VTO- big issues that can’t be handled this week or next week or next 90 days
    •  Level 10 
    • Shared by allShare once a quarter with your entire team- where the business is, where it is going and how to get there. 

    Resources:

    • Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    c634eab9-a332-4ec5-ad0c-0c2d45f556caFri, 19 Mar 2021 00:15:00 -040038:38falsefull624624We are on part 2 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett a certified EOS implementer. The EOS system includes simple concepts and practical tools that help entrepreneurs get the most out of their business. There’s finally a system to build your leadership team through vision, traction and healthy disciplines In this part, we are covering “Vision,” the foundation of your business. As a business owner, it is critical to get everyone on board with where you are going and how you will get there. And that starts with establishing your core values and focus within the business and mapping out short-term and long-range goals. It’s time to put your ideas and brainstorming thoughts on paper.    Rethinking Your ASE Certification [THA 215]Rethinking Your ASE Certification

    https://www.youtube.com/watch?v=TbNVLFs6TKM&t=1565s

    Trish Serratore is the Senior Vice President of Communication at ASE

    She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide the qualified automotive professionals the industry needs today and tomorrow. Links to Trish’s episodes HERE

    Mark Murphy is the Lead Technician at Dynamic Automotive, Frederick, MD. Links to Mark's previous episode HERE

    Bryan Stafford is an ASE certified L1 Advanced Level Specialist technician and current mentor at Parkway Automotive in Little Rock, Arkansas. Link to Bryan's previous episode HERE

    Key Talking Points:

    • ASE Certification verifies skills and knowledge- quality auto repair Becoming a Master technician- going from hobby to job to career
    • You need a license/certification to work at a salon but not for auto repair?
    • “Certification” is a higher standard than “licensure” - ASE doesn’t want a tax on an industry that often comes with “licensing.” 
    • Show customers your value of master technicians and your shop is where they can find quality automotive repair - makes technician, owner and customer proud
    • Don’t make excuses or fear of failure as to why you’re not getting certified
    • 2 years experience requirement prior to testing 
    • Many shops pay for certifications/bonuses
    • Research shows certified technicians have a longer tenure in shop and higher repair statistics 
    • Build a culture open to training and investing in employees and new hires/apprentices 
    • ASE.com- full of helpful practice tests and videos 
    •  ASE testing questionsIndustry experts write the questions
    • Distractors- you can identify the correct answer within the 4 choices
    • ASE renewal app on a smartphone- recertification for A1-A9Certified prior
    • Receive test questions monthly 
    • Recertification at the test center is good for 5 years but with app, you can continue to be extended 
    • Support through the app- chat function, ASE Facebook page

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>

    https://www.youtube.com/watch?v=TbNVLFs6TKM&t=1565s

    Trish Serratore is the Senior Vice President of Communication at ASE

    She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide the qualified automotive professionals the industry needs today and tomorrow. Links to Trish’s episodes HERE

    Mark Murphy is the Lead Technician at Dynamic Automotive, Frederick, MD. Links to Mark's previous episode HERE

    Bryan Stafford is an ASE certified L1 Advanced Level Specialist technician and current mentor at Parkway Automotive in Little Rock, Arkansas. Link to Bryan's previous episode HERE

    Key Talking Points:

    • ASE Certification verifies skills and knowledge- quality auto repair Becoming a Master technician- going from hobby to job to career
    • You need a license/certification to work at a salon but not for auto repair?
    • “Certification” is a higher standard than “licensure” - ASE doesn’t want a tax on an industry that often comes with “licensing.” 
    • Show customers your value of master technicians and your shop is where they can find quality automotive repair - makes technician, owner and customer proud
    • Don’t make excuses or fear of failure as to why you’re not getting certified
    • 2 years experience requirement prior to testing 
    • Many shops pay for certifications/bonuses
    • Research shows certified technicians have a longer tenure in shop and higher repair statistics 
    • Build a culture open to training and investing in employees and new hires/apprentices 
    • ASE.com- full of helpful practice tests and videos 
    •  ASE testing questionsIndustry experts write the questions
    • Distractors- you can identify the correct answer within the 4 choices
    • ASE renewal app on a smartphone- recertification for A1-A9Certified prior
    • Receive test questions monthly 
    • Recertification at the test center is good for 5 years but with app, you can continue to be extended 
    • Support through the app- chat function, ASE Facebook page

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>    3aaf925a-2364-42c3-b48c-5870b82a9ea8Thu, 18 Mar 2021 00:15:00 -040038:53falsefull215215Rethinking Your ASE Certification [THA 215] Did you know you need a license to cut hair but you don’t need a license or certifications to change brakes on a vehicle? And why do industry owners and technicians not value ASE certifications? That is the question of the day. Joining me on this lively discussion on ASE is Trish Serratore, Sr. VP Communication, ASE, Mark Murphy, Lead Technician, Dynamic Automotive and technician and mentor Bryan Stafford from Parkway Automotive in Little Rock, AR A great way to attract and keep customers is by letting them know YOU have certified technicians working on their vehicles. It is also a strong part of your value proposition. Now think about this …… If you value your ‘career’ in our industry wouldn’t ASE Certification be at the top of your list? Don’t let the fear of failure keep you from taking the tests, there are practice tests and plenty of support located on the ase.com website to guide you along the way including the new recertification app.    What You Allow is What Will Continue! - Weekly Blitz with Chris Cotton [E010] - Chris Cotton Weekly BlitzWhat You Allow is What Will Continue! - Weekly Blitz with Chris Cotton [E010] - Chris Cotton Weekly BlitzWhat You Allow is What Will Continue! - Weekly Blitz with Chris Cotton 010

    ]]>    What You Allow is What Will Continue! - Weekly Blitz with Chris Cotton 010

    ]]>    62f60137-e87f-47e8-94e0-10b7fe90e45eTue, 16 Mar 2021 01:00:00 -040006:17falsebonus    Lessons on 3rd Generation Family, Networking and the Front Counter- Steve Mancinelli [RR 623]Lessons on 3rd Generation Family, Networking and the Front Counter- Steve MancinelliSteve Mancinelli Owner | AMI Accredited Automotive Manager | ASE Certified Master Technician (Advanced Level Specialist, L1, and Service Consultant)

    Steve has over 48 years of experience in the automotive field here in Downtown Denver. After graduating from Creighton University in 1983, with a Bachelor of Arts Degree, he chose to continue the family business. Among the above certifications he holds, he is also a registered Colorado Emissions Technician, he has earned his Accredited Master Automotive Manager (AMAM) degree through the Automotive Management Institute and served on the Automotive Service Association (ASA) board of directors for 6 years. Steve finds the field of vehicle service and auto repair to be the most challenging ever. Because of this, he ensures his employees are updated regularly through training and have access to the latest high tech tools and equipment in order to solve the toughest car problems. Ongoing training in communication skills is equally important to Steve, in order to maintain that “Old Fashioned Service” his customers have grown accustomed to since his grandfather opened the business back in 1950. With roots that deep, Steve and his staff of service advisors and auto mechanics are continually involved with community events and causes.

    Key Talking Points:

    • COVID 196 shops and 23 service bays have closed in Denver- liquidated, retired, moved due to high rent in the downtown area
    • Dynamics of the family business
    • Been in the automotive industry for over 45 years- grew up sweeping floors and pumping gas for his dad’s business
    • Challenges- expectations, leaning on each other, failed partnerships, not knowing each other's roles, not having processes and systems in place
    • Asking for help and getting training- networking
    • Started with 1-day seminar with NAPA and lead to a series with Dale Carnegie Institute, and involvement with ASA as the board of directors for 7 years
    • Napa training by Bob O’Connor- started 20 groups in the Denver area
    • Credited master automotive manager
    • Advice- listen to others
    • Pressed with space with 3 service bays and 2000 square feet- pump oil service tanks. Went to a meeting and another shop owner shared he had eco boxes in his inventory storage room on racks- hold 9 different boxes. Tripled the number of SKUs
    • Community service
    • Fundraiser for “Max Fund”- a woman in the community (1 mile from the shop) started putting a coffee can on her porch as a “donation fund” because her dog Max needed surgery that she couldn’t afford. Community and neighborhood banded together and Max was able to receive his surgery. The woman continued “Max Fund” and ran it as a no-kill shelter for dogs and cats. Steve will hold fundraisers at certain times during the year and proceeds from every job ticket goes to “Max Fund.” Steve has raised over $11,000
    • Front counter
    • Training is critical- sales techniques and different approaches
    • Must also have natural ability to read customers and enjoys interacting with them
    • Customer’s vehicles are very personal to them- need to hire someone who is empathetic
    • Steve has always had a woman on the front counter- more women customers than before. Women tend to want to know the “why” behind repairs, and having a woman on the front counter is a bonus to help educate them and feel more comfortable.

    Resources:

    • Thanks to Steve Mancinelli for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years, it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined workflow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

    Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com 

    ]]>    Steve Mancinelli Owner | AMI Accredited Automotive Manager | ASE Certified Master Technician (Advanced Level Specialist, L1, and Service Consultant)

    Steve has over 48 years of experience in the automotive field here in Downtown Denver. After graduating from Creighton University in 1983, with a Bachelor of Arts Degree, he chose to continue the family business. Among the above certifications he holds, he is also a registered Colorado Emissions Technician, he has earned his Accredited Master Automotive Manager (AMAM) degree through the Automotive Management Institute and served on the Automotive Service Association (ASA) board of directors for 6 years. Steve finds the field of vehicle service and auto repair to be the most challenging ever. Because of this, he ensures his employees are updated regularly through training and have access to the latest high tech tools and equipment in order to solve the toughest car problems. Ongoing training in communication skills is equally important to Steve, in order to maintain that “Old Fashioned Service” his customers have grown accustomed to since his grandfather opened the business back in 1950. With roots that deep, Steve and his staff of service advisors and auto mechanics are continually involved with community events and causes.

    Key Talking Points:

    • COVID 196 shops and 23 service bays have closed in Denver- liquidated, retired, moved due to high rent in the downtown area
    • Dynamics of the family business
    • Been in the automotive industry for over 45 years- grew up sweeping floors and pumping gas for his dad’s business
    • Challenges- expectations, leaning on each other, failed partnerships, not knowing each other's roles, not having processes and systems in place
    • Asking for help and getting training- networking
    • Started with 1-day seminar with NAPA and lead to a series with Dale Carnegie Institute, and involvement with ASA as the board of directors for 7 years
    • Napa training by Bob O’Connor- started 20 groups in the Denver area
    • Credited master automotive manager
    • Advice- listen to others
    • Pressed with space with 3 service bays and 2000 square feet- pump oil service tanks. Went to a meeting and another shop owner shared he had eco boxes in his inventory storage room on racks- hold 9 different boxes. Tripled the number of SKUs
    • Community service
    • Fundraiser for “Max Fund”- a woman in the community (1 mile from the shop) started putting a coffee can on her porch as a “donation fund” because her dog Max needed surgery that she couldn’t afford. Community and neighborhood banded together and Max was able to receive his surgery. The woman continued “Max Fund” and ran it as a no-kill shelter for dogs and cats. Steve will hold fundraisers at certain times during the year and proceeds from every job ticket goes to “Max Fund.” Steve has raised over $11,000
    • Front counter
    • Training is critical- sales techniques and different approaches
    • Must also have natural ability to read customers and enjoys interacting with them
    • Customer’s vehicles are very personal to them- need to hire someone who is empathetic
    • Steve has always had a woman on the front counter- more women customers than before. Women tend to want to know the “why” behind repairs, and having a woman on the front counter is a bonus to help educate them and feel more comfortable.

    Resources:

    • Thanks to Steve Mancinelli for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years, it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined workflow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

    Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com 

    ]]>    c9dfdd9b-6a7d-46e3-9997-de8fbe30bafeTue, 16 Mar 2021 00:15:00 -040026:05falsefull623623Lessons on 3rd Generation Family, Networking and the Front Counter [RR 623] I caught up with Steve Mancinelli, AMAM, who proudly wears the scars of battle as a 3rd generation shop owner. Family business, networking, and learning how to run a great business are challenges we all face and Steve shares his many moves through the labyrinth of barriers that got him to where he is today. In his section of Denver, there have been 6 shops and 23 service bays have closed since the pandemic hit. Either they liquidated, retired, or moved due to high rent in the downtown area during the pandemic. Besides many wise thoughts, Steve talks about women at the front counter. The key talking points reside at remarkablersults.biz/e623.    Chris Cloutier – 20 Questions in 30 Minutes [RR 622]Chris Cloutier - 20 Questions in 30 MinutesChris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.    Autotex.me website HERE.

    Key Talking Points:

    1. What drives you?Passion for technology and change- Once Christ became free from “Corporate America” he saw the endless potential to be anything you want to be. Freedom to jump to conclusions and do what you want to do.  
    2. What did you want to grow up and be?Entrepreneur- make and build things 
    3. What impact will technology have on your business?Massive impact- constantly adding and changing in order to maintain successful customer experience and a productive and effective shop. If using technology is confuses and doesn’t work for them they are using the wrong technology
    4. What new technology are you going to add to your business in the next 6 months?“Baywatch” watching vehicles in real time ALPR (advanced license plate reader) and object recognition- measuring efficiency and productivity in the bays 
    5. What are you afraid of?Failure- “Failure is a part of success” but failure is still hard to handle. Sometimes you are afraid to make a choice because you’re afraid of what could happen as an outcome. Failure can happen due to factors you’re not in control of (COVID-19).  
    6. What do you do for fun?Spending time with family (2 daughters and wife). Activities together like ice skating, kicking soccer balls, skiing etc. 
    7. What is a big concern or threat to your business?Consolidation- driving and driverless fleets. Who will be repairing those vehicles? Who has nationwide coverage?
    8. How do you manage work/life harmony?Discipline to “turn it off” certain evenings and on Sunday’s- limited phone and computer use 
    9. What did you sacrifice in the early days to get where you are today? Regret it?Sacrificed friendships and relationships- it’s easy to pour yourself into work and neglect certain friendships. Chris doesn’t have regret because they were tradeoffs to pursue what he wanted to do.    
    10. Do you have a strong intuition? Do you listen to it? Has always followed his gut while knowing “the numbers.” Trusts his intuition and listens to it. During COVID his gut told him to inform his employees what was going on- potential layoffs, potential salary cuts etc. Employees were grateful he was honest and upfront.  
    11. Get any great advice that you still follow today?Advice from his father:“If you’re going to lie with the dogs you’re going to get fleas.” It serves as a reminder to surround yourself with good people. 
    12. How does one start to build a strong business culture?Starts with the leader- What are your strengths? What are you good at? What do you like? Find things you care about and your employees will see it. Don’t force “fun,” be genuine with your interests and the interests of your employees.  
    13. We learn from mistakes. What was one of your biggest mistakes?Not realizing his path early on in life- we often fight our paths but that’s when you have to listen to your intuition. 
    14. Wanted to make it big in music and failed but learned how to manage people/business during that time.  
    15. Ever had a mentor?Dad was first mentor
    16. Read “How to win friends and influence people” and it changed the course of his life. 
    17. Continues to have mentors, 20 groups and advisors “Feedback is a gift like on Christmas morning. Receive it, take it in, open it up, be thankful. Don’t throw it back in their face.” 
    18. How much training per year do you get?Minimum of 40 hours (1 hour every week) but often has over 120 hours per year- being apart of 20 groups 3-4 times a year, attends conferences and sits in the classrooms
    19. A secret to a good job interview?Behavior interviewing skills- instead of asking “Have you ever done an oil change before?” ask “Walk me through the last oil change you did.” Also ask questions about conflicts and how they were resolved. Ask about behavioral scenarios. 
    20. Would your organization crumble if you stepped aside?No- investing time training leaders to be leaders. Leadership is all about soft skills 
    21. Do you share your financial statements with your team? If Yes, why?Yes both the shop and software companies- your employees know your financials already and if you don’t share it they often think you are pocketing. Educate them on expenses and overhead.   
    22. Do you see obstacles not as roadblocks but as opportunities?Gap analysis- where are the gaps and how do I fill them in? Find out what people aren't doing and tumble through them. Obstacles are opportunities.
    23. Who is someone you really admire?Jesus- true servant leader instead of jumping to conclusions. Good people get in bad habits- look through that and offer grace. 

    Resources:

    • Thanks to Chris Cloutier for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.    Autotex.me website HERE.

    Key Talking Points:

    1. What drives you?Passion for technology and change- Once Christ became free from “Corporate America” he saw the endless potential to be anything you want to be. Freedom to jump to conclusions and do what you want to do.  
    2. What did you want to grow up and be?Entrepreneur- make and build things 
    3. What impact will technology have on your business?Massive impact- constantly adding and changing in order to maintain successful customer experience and a productive and effective shop. If using technology is confuses and doesn’t work for them they are using the wrong technology
    4. What new technology are you going to add to your business in the next 6 months?“Baywatch” watching vehicles in real time ALPR (advanced license plate reader) and object recognition- measuring efficiency and productivity in the bays 
    5. What are you afraid of?Failure- “Failure is a part of success” but failure is still hard to handle. Sometimes you are afraid to make a choice because you’re afraid of what could happen as an outcome. Failure can happen due to factors you’re not in control of (COVID-19).  
    6. What do you do for fun?Spending time with family (2 daughters and wife). Activities together like ice skating, kicking soccer balls, skiing etc. 
    7. What is a big concern or threat to your business?Consolidation- driving and driverless fleets. Who will be repairing those vehicles? Who has nationwide coverage?
    8. How do you manage work/life harmony?Discipline to “turn it off” certain evenings and on Sunday’s- limited phone and computer use 
    9. What did you sacrifice in the early days to get where you are today? Regret it?Sacrificed friendships and relationships- it’s easy to pour yourself into work and neglect certain friendships. Chris doesn’t have regret because they were tradeoffs to pursue what he wanted to do.    
    10. Do you have a strong intuition? Do you listen to it? Has always followed his gut while knowing “the numbers.” Trusts his intuition and listens to it. During COVID his gut told him to inform his employees what was going on- potential layoffs, potential salary cuts etc. Employees were grateful he was honest and upfront.  
    11. Get any great advice that you still follow today?Advice from his father:“If you’re going to lie with the dogs you’re going to get fleas.” It serves as a reminder to surround yourself with good people. 
    12. How does one start to build a strong business culture?Starts with the leader- What are your strengths? What are you good at? What do you like? Find things you care about and your employees will see it. Don’t force “fun,” be genuine with your interests and the interests of your employees.  
    13. We learn from mistakes. What was one of your biggest mistakes?Not realizing his path early on in life- we often fight our paths but that’s when you have to listen to your intuition. 
    14. Wanted to make it big in music and failed but learned how to manage people/business during that time.  
    15. Ever had a mentor?Dad was first mentor
    16. Read “How to win friends and influence people” and it changed the course of his life. 
    17. Continues to have mentors, 20 groups and advisors “Feedback is a gift like on Christmas morning. Receive it, take it in, open it up, be thankful. Don’t throw it back in their face.” 
    18. How much training per year do you get?Minimum of 40 hours (1 hour every week) but often has over 120 hours per year- being apart of 20 groups 3-4 times a year, attends conferences and sits in the classrooms
    19. A secret to a good job interview?Behavior interviewing skills- instead of asking “Have you ever done an oil change before?” ask “Walk me through the last oil change you did.” Also ask questions about conflicts and how they were resolved. Ask about behavioral scenarios. 
    20. Would your organization crumble if you stepped aside?No- investing time training leaders to be leaders. Leadership is all about soft skills 
    21. Do you share your financial statements with your team? If Yes, why?Yes both the shop and software companies- your employees know your financials already and if you don’t share it they often think you are pocketing. Educate them on expenses and overhead.   
    22. Do you see obstacles not as roadblocks but as opportunities?Gap analysis- where are the gaps and how do I fill them in? Find out what people aren't doing and tumble through them. Obstacles are opportunities.
    23. Who is someone you really admire?Jesus- true servant leader instead of jumping to conclusions. Good people get in bad habits- look through that and offer grace. 

    Resources:

    • Thanks to Chris Cloutier for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    aca605b7-c4e8-458e-b9a8-d61cd42275d0Fri, 12 Mar 2021 00:15:00 -040046:03falsefull622622Chris Cloutier - 20 Questions in 30 Minutes [RR 622] Here is another 20 Questions in 30-minute episode with Chris Cloutier of AutoText.me and Golden Rule Auto Care. This unique format puts Chris in the driver’s seat as he answers some tough questions about his passions, business, and life in general. This is one of those interviews that I enjoy doing, and you’ll hear that Chris and get lost in his answers. The key talking points for this episode with Chris Cloutier resides at remarkablersults.biz/e622.    Preventing Zoom Burnout [THA 214]Preventing Zoom Burnout

    https://www.youtube.com/watch?v=VyLG-WH04Zw&t=837s

    Jacquie Walter Hower is the Director of Operations and 3rd generation at her family’s business, Zimmerman’s Automotive, in Mechanicsburg, PA. During high school and into college, Jacquie worked part-time for the company working in the Quick Lube department as a technician changing oil and maintaining customer vehicles. After her sophomore year of college, she was given the chance to become a manager for a new Quick Lube location for the company. Since then Jacquie’s love for the industry grew into a passion. As director of operations, she handles a number of different jobs such as customer service, service auditing, daily accounting, training, and community involvement/events. In the summer of 2016, Jacquie began the Aftermarket Management program at Northwood University where she hopes to complete her bachelor’s degree in two years. Jacquie is involved with the Car Care Women’s Board and sits on the board of directors at the Mechanicsburg Chamber of Commerce. She resides in Mechanicsburg, PA with her husband, Dan, and their two young boys, Brantley (4) and Mason (2). Hear Jacquie’s Previous Episode HERE.

    Scott Pelava is a Certified Master Auto Technician, L-1 Advanced Engine Performance Specialist and ASE-Certified Service Consultant. In 2015 Scott created the Auto Shop Owners Group (ASOG) on Facebook which today has nearly 5,000 members. ASOG has developed into a 501c3 Educational Foundation whose mission is to enable & empower shop owners to learn and grow to provide the best business environment for their customers, employees and themselves. Scott is also very active in his community. He is currently a third term Lonsdale City Council Member, has held numerous leadership positions with Scouts BSA, and is a director of the Lonsdale Chamber of Commerce. Hear Scott’s Previous Episode HERE.

    Justin Morgan is the tech support for LMV Bavarian and tech ambassador for AES Wave. Hear Justin’s Previous Episode HERE.

    Anthony Williams is a Special Projects Manager at Advance Auto Parts, Colorado Springs, Colorado. Anthony’s Previous Episode HERE.

    Vinnie Lucido has had his hands in the automotive industry since 1996, starting in High school as a CSR at one of the last 76 Full-Service Gas stations in Reno. He found a passion for helping people through their most prized possessions, their automobile. Vinnie and his brother Anthony partnered together & opened CoAuto in 2014 and have been nothing but success in their new undertaking. Vinnie is ASE certified and has operated in every capacity of the automotive repair field. Throughout his career, he has been a customer service representative, a service writer, a technician, a manager and now an owner. Ultimately, he finds he is happiest when he is in communication with his clients and gets the opportunity to get to know his guests. Vinnie spends his time building relationships and networking and in turn, the shop continues to grow. Listen to Vinnie’s previous episodes HERE.

    Kent Bullard. Find Kent’s other episodes HERE.

    Jim Cokonis. Find Jim’s other episodes HERE.

    Key Talking Points:

    • Virtual trainingWhat doesn’t work in live class doesn't work virtually either
    • The audience is more willing to ask questions when they aren’t in a full classroom- questions in the chat or during live
    • Producer-moderator on the side that can look for chat questions for interruption and interaction
    • Opportunity for more trainers that wouldn’t want to stand in front of large class due to social anxiety and cost-effectiveness But also removes the opportunity for trainers to earn living with the redistribution of video content
    • Zoom burnout happened during in-person classes as well but phone screen/Netflix burnout Burnout from poor practices- work on practices instead of platform
    • Presentations, training, and teaching- Information, engagement, and transformation they will experienceMust be reformatted- text and PowerPoint
    • Don’t have to be the “star” of the screen- the audience is the star of the show
    • Engage the person watching - movement with different camera shots
    • Content- fluid with room for questions and engagement
    • Build-in breakpoints between topics/segments
    • Talk less and facilitate growth otherwise you are giving a presentation that is recorded-telling isn't teaching, showing isn't teaching
    • “EDGE Method”- explain, demonstrate, guide, and enable
    • ChallengesTraining- no faces, internet delays, going through content faster than in person
    • Microphone- not muted/talking over each other
    • Not prepared with audio connections and lighting prior
    • Too casual- PJs, background location (hot tub)
    • No boundaries when you’re at home- School, training, cocktail hour, graduations etc. is all virtual
    • Mental stimulant burnout with looking at the different screens, watching multiple people, answering chats
    • “Solitary confinement” on screen and miss being with people in person
    • “Being watched” -you have to constantly perform on screen
    • SolutionsProduction- invest in good equipment (camera and audio) and have backups
    • Continue the same personal routine that you would when you left the house to help with burnout
    • Create a home office
    • Mobility- take a break as a viewer and get up to stretch

    Resources:


    Facebook   Twitter   Linked In   Email

    Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>

    https://www.youtube.com/watch?v=VyLG-WH04Zw&t=837s

    Jacquie Walter Hower is the Director of Operations and 3rd generation at her family’s business, Zimmerman’s Automotive, in Mechanicsburg, PA. During high school and into college, Jacquie worked part-time for the company working in the Quick Lube department as a technician changing oil and maintaining customer vehicles. After her sophomore year of college, she was given the chance to become a manager for a new Quick Lube location for the company. Since then Jacquie’s love for the industry grew into a passion. As director of operations, she handles a number of different jobs such as customer service, service auditing, daily accounting, training, and community involvement/events. In the summer of 2016, Jacquie began the Aftermarket Management program at Northwood University where she hopes to complete her bachelor’s degree in two years. Jacquie is involved with the Car Care Women’s Board and sits on the board of directors at the Mechanicsburg Chamber of Commerce. She resides in Mechanicsburg, PA with her husband, Dan, and their two young boys, Brantley (4) and Mason (2). Hear Jacquie’s Previous Episode HERE.

    Scott Pelava is a Certified Master Auto Technician, L-1 Advanced Engine Performance Specialist and ASE-Certified Service Consultant. In 2015 Scott created the Auto Shop Owners Group (ASOG) on Facebook which today has nearly 5,000 members. ASOG has developed into a 501c3 Educational Foundation whose mission is to enable & empower shop owners to learn and grow to provide the best business environment for their customers, employees and themselves. Scott is also very active in his community. He is currently a third term Lonsdale City Council Member, has held numerous leadership positions with Scouts BSA, and is a director of the Lonsdale Chamber of Commerce. Hear Scott’s Previous Episode HERE.

    Justin Morgan is the tech support for LMV Bavarian and tech ambassador for AES Wave. Hear Justin’s Previous Episode HERE.

    Anthony Williams is a Special Projects Manager at Advance Auto Parts, Colorado Springs, Colorado. Anthony’s Previous Episode HERE.

    Vinnie Lucido has had his hands in the automotive industry since 1996, starting in High school as a CSR at one of the last 76 Full-Service Gas stations in Reno. He found a passion for helping people through their most prized possessions, their automobile. Vinnie and his brother Anthony partnered together & opened CoAuto in 2014 and have been nothing but success in their new undertaking. Vinnie is ASE certified and has operated in every capacity of the automotive repair field. Throughout his career, he has been a customer service representative, a service writer, a technician, a manager and now an owner. Ultimately, he finds he is happiest when he is in communication with his clients and gets the opportunity to get to know his guests. Vinnie spends his time building relationships and networking and in turn, the shop continues to grow. Listen to Vinnie’s previous episodes HERE.

    Kent Bullard. Find Kent’s other episodes HERE.

    Jim Cokonis. Find Jim’s other episodes HERE.

    Key Talking Points:

    • Virtual trainingWhat doesn’t work in live class doesn't work virtually either
    • The audience is more willing to ask questions when they aren’t in a full classroom- questions in the chat or during live
    • Producer-moderator on the side that can look for chat questions for interruption and interaction
    • Opportunity for more trainers that wouldn’t want to stand in front of large class due to social anxiety and cost-effectiveness But also removes the opportunity for trainers to earn living with the redistribution of video content
    • Zoom burnout happened during in-person classes as well but phone screen/Netflix burnout Burnout from poor practices- work on practices instead of platform
    • Presentations, training, and teaching- Information, engagement, and transformation they will experienceMust be reformatted- text and PowerPoint
    • Don’t have to be the “star” of the screen- the audience is the star of the show
    • Engage the person watching - movement with different camera shots
    • Content- fluid with room for questions and engagement
    • Build-in breakpoints between topics/segments
    • Talk less and facilitate growth otherwise you are giving a presentation that is recorded-telling isn't teaching, showing isn't teaching
    • “EDGE Method”- explain, demonstrate, guide, and enable
    • ChallengesTraining- no faces, internet delays, going through content faster than in person
    • Microphone- not muted/talking over each other
    • Not prepared with audio connections and lighting prior
    • Too casual- PJs, background location (hot tub)
    • No boundaries when you’re at home- School, training, cocktail hour, graduations etc. is all virtual
    • Mental stimulant burnout with looking at the different screens, watching multiple people, answering chats
    • “Solitary confinement” on screen and miss being with people in person
    • “Being watched” -you have to constantly perform on screen
    • SolutionsProduction- invest in good equipment (camera and audio) and have backups
    • Continue the same personal routine that you would when you left the house to help with burnout
    • Create a home office
    • Mobility- take a break as a viewer and get up to stretch

    Resources:


    Facebook   Twitter   Linked In   Email

    Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>    394335e5-12eb-4d5c-bab7-9db07eb6a1acWed, 10 Mar 2021 00:15:00 -040001:00:54falsefull214214Preventing Zoom Burnout [THA 214] Ever get burnt out in a zoom meeting? The pandemic has caused us social creatures, to go indoors and away from our friends at conferences and training events. However, Technology stepped in to keep us ‘in the loop’ and engaged. Zoom was embraced along with other video conferencing platforms to give us virtual training and even cocktail parties. Just talking to industry friends I found that for the majority we are ‘zoomed out’. Is that a real verb? So it was time to talk about it. This panel says they are maxed out on virtual training, but we took it a step future. We all realized that virtual is here to stay. We will have hybrid training, some face-to-face and some virtual and we talk about it. The panel says the presenters need to learn new virtual training techniques and the participants need to participate. A very eager panel that has some really great ideas on how to zoom! This episode’s key talking points are already done for you. Find them at remarkableresults.biz/a214    The Virtual Service Advisor [RR 621]The Virtual Service AdvisorRobbie Bunch is a multi-tasker that is currently with Sav-Mor Automotive in Plano Tx & Owner\Operator of Platform Digital Marketing. He has been in the industry since 1992 in positions ranging from Tire Sales Manager to Consulting Trainer and Many in Between. Robbie is currently working in a remote capacity with Sav-Mor Automotive performing duties that include basic service writer responsibilities to consulting\training the Owner & General Manager on many different aspects of managing a successful shop from sales techniques to analyzing the P&L and correcting issues quickly in real time and anything else that comes up along the way, nothing is out of bounds. Additionally, he has separate responsibilities over the digital marketing efforts for the shop and other businesses as well which is his newest venture into learning and executing the latest digital marketing techniques in this ever-changing post 2020 atmosphere for not just auto repair shops but any local business. Robbie is excited about the possibilities of virtual\remote service writers to help repair shops meet their staffing needs with experienced front shop help on an “on-demand” basis which makes hitting your payroll goals much more manageable while still having the skilled help required when needed! Look for Robbie’s episodes HERE.

    Key Talking Points: 

    • Virtual service advisor (VSA)Because of COVID more people are working remotely and it is widely accepted. 
    • Most businesses have 90% of the tools needed to have a VSA
    • Certain shops might have a short term need due to unforeseen circumstances- planned or sudden shortage 
    • Keeping the wrong person in business or letting someone go and being short-handed are both equally harmful 
    • VOIP (Voice over internet protocol) phone service- easy to set up and flexible to use
    • Phone calls can be recorded and referenced later as a training tool 
    • Supporting estimates- need some counter/customer/vehicle experience inside automotive business prior   
    • Selling service to customers 
    • Opportunity for retirees in the industry to work remotely  
    • Improving customer service with the added support 
    • Locally owned and operated business Change the phrasing of “Mom and Pop Store” to “Neighborhood Professional Service Center” 
    • Still have the local community feel without outsourcing overseas 
    • Future VSA business plan Robbie now has training and VSA background- working as VSA support member on the side. Also continues to work for his other business “Platform Digital Marketing.”
    • Robbie’s average ticket with shop he is VSA with is 4.5X the shop’s average but the gap is closing with the ability to record calls and listen later- learning comes from listening

    Resources:

    • Thanks to Robbie Bunch for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.


    ]]>    Robbie Bunch is a multi-tasker that is currently with Sav-Mor Automotive in Plano Tx & Owner\Operator of Platform Digital Marketing. He has been in the industry since 1992 in positions ranging from Tire Sales Manager to Consulting Trainer and Many in Between. Robbie is currently working in a remote capacity with Sav-Mor Automotive performing duties that include basic service writer responsibilities to consulting\training the Owner & General Manager on many different aspects of managing a successful shop from sales techniques to analyzing the P&L and correcting issues quickly in real time and anything else that comes up along the way, nothing is out of bounds. Additionally, he has separate responsibilities over the digital marketing efforts for the shop and other businesses as well which is his newest venture into learning and executing the latest digital marketing techniques in this ever-changing post 2020 atmosphere for not just auto repair shops but any local business. Robbie is excited about the possibilities of virtual\remote service writers to help repair shops meet their staffing needs with experienced front shop help on an “on-demand” basis which makes hitting your payroll goals much more manageable while still having the skilled help required when needed! Look for Robbie’s episodes HERE.

    Key Talking Points: 

    • Virtual service advisor (VSA)Because of COVID more people are working remotely and it is widely accepted. 
    • Most businesses have 90% of the tools needed to have a VSA
    • Certain shops might have a short term need due to unforeseen circumstances- planned or sudden shortage 
    • Keeping the wrong person in business or letting someone go and being short-handed are both equally harmful 
    • VOIP (Voice over internet protocol) phone service- easy to set up and flexible to use
    • Phone calls can be recorded and referenced later as a training tool 
    • Supporting estimates- need some counter/customer/vehicle experience inside automotive business prior   
    • Selling service to customers 
    • Opportunity for retirees in the industry to work remotely  
    • Improving customer service with the added support 
    • Locally owned and operated business Change the phrasing of “Mom and Pop Store” to “Neighborhood Professional Service Center” 
    • Still have the local community feel without outsourcing overseas 
    • Future VSA business plan Robbie now has training and VSA background- working as VSA support member on the side. Also continues to work for his other business “Platform Digital Marketing.”
    • Robbie’s average ticket with shop he is VSA with is 4.5X the shop’s average but the gap is closing with the ability to record calls and listen later- learning comes from listening

    Resources:

    • Thanks to Robbie Bunch for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.


    ]]>    46d302a7-31a0-4de4-8a7f-1641920f1a18Tue, 09 Mar 2021 00:15:00 -040030:19falsefull621621The Virtual Service Advisor [RR 621] Amidst the pandemic scare, shops have taken advantage of VoIP, cloud services and new technologies to serve their customers. Some have had to put their service advisor working from home for various reasons. Imagine having support for your counter in the virtual world. Is there is a future for a Virtual Service Advisor? Our guest today, Robbie Bunch became a virtual service advisor because of the pandemic and has excelled at it. His previous experience helped make this a reality for a shop he supports. Not only is Robbie Bunch doing Virtual Service Advisor work for a shop he continues to work for his other business “Platform Digital Marketing.” Robbie and I toss out the idea of creating an entire industry of Virtual Service Advisors to support shops when your business is growing but not in need of a full-timer or when you lose a Service Advisor and while you are looking to hire a new person to rely on a Virtual Service Advisor to take up the slack. This episode will get you thinking. The key talking points reside at remarkablersults.biz/e621.    Millennials A to Z – Part 2 – Sara Fraser [RR 620]Millennial Habits That Turn into Careers - Sara FraserSara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

    Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce. When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

    Key Talking Points:

    • Why aren’t millennials applying to my shop?
    • Millennials don’t buy products without looking at reviews- they won’t apply/accept offer without researching shop thoroughly first 
    • Have current employees leave google reviews- show off and share your business culture .
    • Shop should look clean and inviting- millennials want walk through interviews to evaluate their potential work space  
    • Flexibility in work hours- millennials grew up with parents that were away from the home or working extended hours. Life after work is more important than work. 
    • Social media/linkedin/indeed- the more you advertise you’re hiring on different platforms, the bigger net you’re casting and the more feedback you’ll have
    • Advertise your culture- be inviting into your team, millennials are looking for that workplace “home”  
    • “Ideal boss”- approachable, comfortable to talk to, honest, trustworthy, positive attitude, personable. Millennials like to share information about their life outside of work and want the same reflected back. You are more than a boss, you are a mentor/role model.
    • Embrace change and adapt to your employees needs - create a space for employees to flourish and succeed  
    • Show millennials the auto industry is a viable career- they did not grow up with the knowledge they could be a technician as a career

    Resources:

    • Thanks to Sara Fraser for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

    Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce. When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

    Key Talking Points:

    • Why aren’t millennials applying to my shop?
    • Millennials don’t buy products without looking at reviews- they won’t apply/accept offer without researching shop thoroughly first 
    • Have current employees leave google reviews- show off and share your business culture .
    • Shop should look clean and inviting- millennials want walk through interviews to evaluate their potential work space  
    • Flexibility in work hours- millennials grew up with parents that were away from the home or working extended hours. Life after work is more important than work. 
    • Social media/linkedin/indeed- the more you advertise you’re hiring on different platforms, the bigger net you’re casting and the more feedback you’ll have
    • Advertise your culture- be inviting into your team, millennials are looking for that workplace “home”  
    • “Ideal boss”- approachable, comfortable to talk to, honest, trustworthy, positive attitude, personable. Millennials like to share information about their life outside of work and want the same reflected back. You are more than a boss, you are a mentor/role model.
    • Embrace change and adapt to your employees needs - create a space for employees to flourish and succeed  
    • Show millennials the auto industry is a viable career- they did not grow up with the knowledge they could be a technician as a career

    Resources:

    • Thanks to Sara Fraser for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    1c9ff4a8-4e28-4079-b681-e88dc2a3ad3aFri, 05 Mar 2021 00:15:00 -040029:35falsefull620620Millennials A to Z Part 2 - Sara Fraser [RR 620] Sara from Haas Performance Consulting will cover a large swath of millennials’ behaviors as it relates to being a customer or a team member in your business. Understanding this important and powerful generation will allow you to embrace them to the fullest. You may have millennial children, customers, nieces, and nephews, you may be one -- Millennials account for a third of the workforce and you need to know their tendencies as it relates to relationships in the workplace and as customers. The key talking points for this episode with Sara Fraser reside at remarkablersults.biz/e620.    Service Advisor Role Play #5 [THA 213]Service Advisor Role Play #5

    https://youtu.be/Ct0OwU5gxik

    Clint White has been passionately immersed in the Automotive Industry for over 25 years. He is an Owner / Service Advisor Coach / Shop Consultant with ShopVision and currently still holds his ASE Master Tech, Under Car Specialist, & Service Writer Certifications. He started wrenching full time at a small independent shop in 1995 and over the course of the next two and a half decades he has managed & teched at Midas, a Chevrolet/Cadillac dealership and a handful of independent repair facilities in Washington & S.E. Idaho.

    During his journey he has never stopped learning and has been blessed to work for and with those who value education, training and coaching. He has been through various facets of automotive training including GM, ATI & RLO and even took it upon himself to attend Northwest University for 2 years to complete his Ministry Leadership degree to become a licensed Pastor all while successfully & profitably running a shop full time…(talk about being stretched!!!). Needless to say, his fire is lit !!!

    In everything he does, Clint is focused on people and focused on excellence! Whether it be coaching & training Service Advisors to sell with passion & integrity or working directly with Shop Owners to improve team accountability and streamline process implementation, Clint’s passion is to elevate the Automotive Industry across the nation to ensure every customer consistently receives the highest level of service possible – every phone call, every visit, every repair, every time !

    Dan McWilliams started his journey in the Automotive Service Industry on October 1998 when starting his education at Automotive Training Center in Exton, Pa during which he developed his passion for Automotive Service Excellence. Started working in the field as a technician January 1999. Graduated in May 2000 from Automotive Training Center with a degree in Specialized Automotive Service Technology. Has always strived for excellence and providing the best service by constantly attending training. After 17 years as an Automotive Technician during which becoming the lead technician He expanded his career into the Service Manager position in 2016. Dan has continued his passion to offer the best Automotive Service and is continuously training to learn to offer the best Client experiences for Automotive Repair with the goal of Owning and Managing his own Automotive Repair shop.

    Benjamin R. Lesueur is the General Manager of Oxford Automotive. Ben is a young, driven individual who is motivated to learn and overcome obstacles unlike most of his peers. He has a vision for business growth and employee development to succeed in unison with his team and applies unconventional solutions to create remarkable results. Ben started his journey pushing a broom for the shop owner at Oxford Automotive back in 2018 when he graduated high school and has taken on every opportunity to grow the operation. James Church, the owner of Oxford, and Ben have taken a team-like mentality to both grow personally and professionally. Ben was promoted from pushing a broom to Service Manager within 2 years of service at Oxford and became the company's first General Manager then a year later. This team's success has allowed them to venture onto a second location and expand their operations beyond expectation. Through proper delegation, accepting feedback, and creating a very positive family like atmosphere Ben and his team have been able to create a winning operation for all members involved.

    Scenario #1 (contains 2 parts)

    SA: Clint, Customer: Dan, Observer: Ben

    The goal of this 2-part role-play is to demonstrate the importance of  closing the expectation gap on the inbound (appointment setting) call and how vital it is to make the sale by building anticipation in the results of the DVI)

    (Focus – Making the Sale)

    PT-1: A first-time customer calls in to the shop to schedule a drop-off appointment on their 2012 Toyota Camry (4cyl / 118k miles) for a state-mandated safety inspection & emissions test.

    PT-2: The SA calls the customer to discuss the results of the DVI as well as the findings on the state-mandated safety inspection and emissions test.       

    Scenario #2

    The goal of this roll-play is to demonstrate the effectiveness of the SA in how they calm the customer and build value in their services while retaining the sale

    SA: Ben,  Customer: Clint,  Observer: Dan

    (Focus – Saving the Sale)

    A repeat customer with a 2014 Chevy Cruze (4cyl / 86k miles) has already authorized the replacement of the coolant outlet housing, the thermostat assembly, and a cooling system exchange for $650 and the work is already in progress. However, after calling a cheaper shop down the road to compare prices, they have called to stop repairs and come pick up their vehicle.

     Scenario #3

    The goal of this roll-play is to demonstrate the effectiveness of the SA in scheduling deferred services at the cash-out

    SA: Dan,  Customer: Ben,  Observer: Clint

    (Focus – Setting up a Future Sale)

    A new customer with a 2015 Chevy Silverado 1500 (5.3L, 4WD, 121K miles) is at the counter picking up and cashing out after having had an oil change, tire rotation, and air filter replacement. They were previously presented with a DVI and they elected to decline the following repairs. Front Brakes (less than 1mm & rotors deeply scored). 

    Resources:


    Facebook   Twitter   Linked In   Email

    Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>

    https://youtu.be/Ct0OwU5gxik

    Clint White has been passionately immersed in the Automotive Industry for over 25 years. He is an Owner / Service Advisor Coach / Shop Consultant with ShopVision and currently still holds his ASE Master Tech, Under Car Specialist, & Service Writer Certifications. He started wrenching full time at a small independent shop in 1995 and over the course of the next two and a half decades he has managed & teched at Midas, a Chevrolet/Cadillac dealership and a handful of independent repair facilities in Washington & S.E. Idaho.

    During his journey he has never stopped learning and has been blessed to work for and with those who value education, training and coaching. He has been through various facets of automotive training including GM, ATI & RLO and even took it upon himself to attend Northwest University for 2 years to complete his Ministry Leadership degree to become a licensed Pastor all while successfully & profitably running a shop full time…(talk about being stretched!!!). Needless to say, his fire is lit !!!

    In everything he does, Clint is focused on people and focused on excellence! Whether it be coaching & training Service Advisors to sell with passion & integrity or working directly with Shop Owners to improve team accountability and streamline process implementation, Clint’s passion is to elevate the Automotive Industry across the nation to ensure every customer consistently receives the highest level of service possible – every phone call, every visit, every repair, every time !

    Dan McWilliams started his journey in the Automotive Service Industry on October 1998 when starting his education at Automotive Training Center in Exton, Pa during which he developed his passion for Automotive Service Excellence. Started working in the field as a technician January 1999. Graduated in May 2000 from Automotive Training Center with a degree in Specialized Automotive Service Technology. Has always strived for excellence and providing the best service by constantly attending training. After 17 years as an Automotive Technician during which becoming the lead technician He expanded his career into the Service Manager position in 2016. Dan has continued his passion to offer the best Automotive Service and is continuously training to learn to offer the best Client experiences for Automotive Repair with the goal of Owning and Managing his own Automotive Repair shop.

    Benjamin R. Lesueur is the General Manager of Oxford Automotive. Ben is a young, driven individual who is motivated to learn and overcome obstacles unlike most of his peers. He has a vision for business growth and employee development to succeed in unison with his team and applies unconventional solutions to create remarkable results. Ben started his journey pushing a broom for the shop owner at Oxford Automotive back in 2018 when he graduated high school and has taken on every opportunity to grow the operation. James Church, the owner of Oxford, and Ben have taken a team-like mentality to both grow personally and professionally. Ben was promoted from pushing a broom to Service Manager within 2 years of service at Oxford and became the company's first General Manager then a year later. This team's success has allowed them to venture onto a second location and expand their operations beyond expectation. Through proper delegation, accepting feedback, and creating a very positive family like atmosphere Ben and his team have been able to create a winning operation for all members involved.

    Scenario #1 (contains 2 parts)

    SA: Clint, Customer: Dan, Observer: Ben

    The goal of this 2-part role-play is to demonstrate the importance of  closing the expectation gap on the inbound (appointment setting) call and how vital it is to make the sale by building anticipation in the results of the DVI)

    (Focus – Making the Sale)

    PT-1: A first-time customer calls in to the shop to schedule a drop-off appointment on their 2012 Toyota Camry (4cyl / 118k miles) for a state-mandated safety inspection & emissions test.

    PT-2: The SA calls the customer to discuss the results of the DVI as well as the findings on the state-mandated safety inspection and emissions test.       

    Scenario #2

    The goal of this roll-play is to demonstrate the effectiveness of the SA in how they calm the customer and build value in their services while retaining the sale

    SA: Ben,  Customer: Clint,  Observer: Dan

    (Focus – Saving the Sale)

    A repeat customer with a 2014 Chevy Cruze (4cyl / 86k miles) has already authorized the replacement of the coolant outlet housing, the thermostat assembly, and a cooling system exchange for $650 and the work is already in progress. However, after calling a cheaper shop down the road to compare prices, they have called to stop repairs and come pick up their vehicle.

     Scenario #3

    The goal of this roll-play is to demonstrate the effectiveness of the SA in scheduling deferred services at the cash-out

    SA: Dan,  Customer: Ben,  Observer: Clint

    (Focus – Setting up a Future Sale)

    A new customer with a 2015 Chevy Silverado 1500 (5.3L, 4WD, 121K miles) is at the counter picking up and cashing out after having had an oil change, tire rotation, and air filter replacement. They were previously presented with a DVI and they elected to decline the following repairs. Front Brakes (less than 1mm & rotors deeply scored). 

    Resources:


    Facebook   Twitter   Linked In   Email

    Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>    9b612cbe-44ba-4ef5-987a-80978f6e4c36Thu, 04 Mar 2021 00:15:00 -040036:13falsefull213213Service Advisor Role Play #5 [THA 213] Our role play subjects cover closing the expectation gap on the appointment setting call and understanding the importance of building anticipation in making the sale after the results of the DVI. We also covered how to demonstrate the effectiveness of the Service Advisor in calming the customer while building value in their services and retaining the sale. Lastly, we talked about the effective way in deferring services at the cash-out. All important and vital in building you or service advisor team. The panel includes Clint White from Shop Vision, Dan McWilliams from Quality Service Center and Ben Lesueur from Oxford Automotive. They put their service advisor strategies for you to follow. Find ways to compare and improve your confidence and comfort in the face of your customer. Together we have something here. This episode’s key talking points are already done for you. Find them at remarkableresults.biz/a213    ASE Update: Approaching 50 Years of Certification Excellence [RR 619]ASE Update: Approaching 50 Years of Certification ExcellenceTrish Serratore is the Senior Vice President of Communication at ASE

    She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide the qualified automotive professionals the industry needs today and tomorrow. Links to Trish’s episodes HERE.

    Key Talking Points:

    • ASE update from 2020-2021Test centers were initially closed- extended certifications.
    • IT-enabled 40 people to be able to work remotely- most important was customer service employees. 
    • Test centers opened with COVID regulations and restrictions in June 
    • New website launch My ASE account on the homepage 
    • Test prep for free
    • Remote proctoring for future- take recertification test at home 
    • All auto tests are now translated to Spanish 
    • New certification program for army tactical wheeled vehicles3 levels of testing
    • You don’t have to be in armed service to take the test
    • Gives the army its own credential for internal use 
    • ASE will be 50 years old next year- oldest occupational credential programs in-country, and one of the first 
    • Studies show technicians who are ASE certified are more productive. 
    • Developed task list and created ADAS composite vehicle- 2022 launch  
    • ASE renewal appSoft launch early 2020 with 1000 subscribers, now has over 8,500 
    • ASE certifications within businessHang signs, put a patch on, display ASE certificates to your customer- share you have invested in your employees, so your customers have the best possible service. 
    • Differentiate yourself from other businesses

    Resources:

    • Thanks to Trish Serratore for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year.

    You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

    ]]>    Trish Serratore is the Senior Vice President of Communication at ASE

    She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide the qualified automotive professionals the industry needs today and tomorrow. Links to Trish’s episodes HERE.

    Key Talking Points:

    • ASE update from 2020-2021Test centers were initially closed- extended certifications.
    • IT-enabled 40 people to be able to work remotely- most important was customer service employees. 
    • Test centers opened with COVID regulations and restrictions in June 
    • New website launch My ASE account on the homepage 
    • Test prep for free
    • Remote proctoring for future- take recertification test at home 
    • All auto tests are now translated to Spanish 
    • New certification program for army tactical wheeled vehicles3 levels of testing
    • You don’t have to be in armed service to take the test
    • Gives the army its own credential for internal use 
    • ASE will be 50 years old next year- oldest occupational credential programs in-country, and one of the first 
    • Studies show technicians who are ASE certified are more productive. 
    • Developed task list and created ADAS composite vehicle- 2022 launch  
    • ASE renewal appSoft launch early 2020 with 1000 subscribers, now has over 8,500 
    • ASE certifications within businessHang signs, put a patch on, display ASE certificates to your customer- share you have invested in your employees, so your customers have the best possible service. 
    • Differentiate yourself from other businesses

    Resources:

    • Thanks to Trish Serratore for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year.

    You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

    ]]>    d5f756a5-4d33-4101-8da5-06f981e0859eTue, 02 Mar 2021 00:15:00 -040030:51falsefull619619ASE Update: Approaching 50 Years of Certification Excellence [RR 619] As a listener, I know how much you care about ASE and the value it brings to your people, your quality, and your commitment to excellence. Did you know that ASE will be 50 years old next year? I’ve done episodes on ASE yet it is time to get an important update from ASE Sr. Vice President Communications, Trish Serratore. She will cover what is happening with ASE now and into the future. We talk ADAS, the ASE renewal app, and the future related to remote proctoring and recertification tests at home. The key talking points reside at remarkablersults.biz/e619.    Never the Cheapest but the Best Value Shop – Travis Guy [RR 618]Never the Cheapest but the Best Value Shop - Travis GuyTravis Guy co-owner of Yourba Linda Auto Service in Placentia, CA.

    Key Talking Points:

    • Both Travis and his brother Tim worked in hospitality business before joining family business- their dad never pressured them to come work for himStarted as bellman/front door at hotel at age 16, at 18 was valet
    • Went to job fair and started working for Disney- learned valuable customer service skills (using whole hand when gesturing or directing customers instead of 1 finger, answering phone within 3 rings, smiling at customers and while using phone and behind mask)
    • Travis, brother, mother and father all have ownership of business- grew up with very close family, family always comes first 
    • Dad- overseer, behind the scenes bookkeeping tasks 
    • Travis and brother run day to day operations of shop- Travis is “face” of company in front of shop, Tim is expert at the parts and directs back of shop
    • Hired new technician from CraigslistPut money into ads on Indeed and Facebook- had same applications come through that weren’t the right fit for the business 
    • ASCCA membershipTravis has become more involved in industry- more to industry than just his shop
    • Camaraderie- more comfortable in business and in association 
    • “Don’t need to have gray hair to be in ASCCA”
    • Self inflicting wounds industry wideDeserve to get paid for your knowledge and the services you offer
    • Technicians deserve to get paid what they’re worth 
    • Be the change- top technician at Travis’ shop earns 6 figure income. Labor rate increased $50 when he came on board
    • Handling price shoppers- “We’re not the cheapest. We will never be the cheapest. We are the best value.”
    • Instead of being in competition with other shops consider supporting each other- joining networks and associations, share information, learn from each other and all be successful  
    • Family employees and customers- what drives Travis to get up every morningFamily- helping family, working toward goals
    • Employees- proud to keep them employed so they can support themselves and their family 
    • Customers- they rely on shop and most importantly, they trust them

    Resources:

    • Thanks to Travis Guy for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Travis Guy co-owner of Yourba Linda Auto Service in Placentia, CA.

    Key Talking Points:

    • Both Travis and his brother Tim worked in hospitality business before joining family business- their dad never pressured them to come work for himStarted as bellman/front door at hotel at age 16, at 18 was valet
    • Went to job fair and started working for Disney- learned valuable customer service skills (using whole hand when gesturing or directing customers instead of 1 finger, answering phone within 3 rings, smiling at customers and while using phone and behind mask)
    • Travis, brother, mother and father all have ownership of business- grew up with very close family, family always comes first 
    • Dad- overseer, behind the scenes bookkeeping tasks 
    • Travis and brother run day to day operations of shop- Travis is “face” of company in front of shop, Tim is expert at the parts and directs back of shop
    • Hired new technician from CraigslistPut money into ads on Indeed and Facebook- had same applications come through that weren’t the right fit for the business 
    • ASCCA membershipTravis has become more involved in industry- more to industry than just his shop
    • Camaraderie- more comfortable in business and in association 
    • “Don’t need to have gray hair to be in ASCCA”
    • Self inflicting wounds industry wideDeserve to get paid for your knowledge and the services you offer
    • Technicians deserve to get paid what they’re worth 
    • Be the change- top technician at Travis’ shop earns 6 figure income. Labor rate increased $50 when he came on board
    • Handling price shoppers- “We’re not the cheapest. We will never be the cheapest. We are the best value.”
    • Instead of being in competition with other shops consider supporting each other- joining networks and associations, share information, learn from each other and all be successful  
    • Family employees and customers- what drives Travis to get up every morningFamily- helping family, working toward goals
    • Employees- proud to keep them employed so they can support themselves and their family 
    • Customers- they rely on shop and most importantly, they trust them

    Resources:

    • Thanks to Travis Guy for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    f0517da8-9075-4429-9f6a-17c4ba47d4dcFri, 26 Feb 2021 00:15:00 -040033:04falsefull618618Never the Cheapest but the Best Value Shop - Travis Guy [RR 618] Welcome to the 618th episode of Remarkable Results Radio. In keeping with my goal to showcase our young owners and their rise to ownership, you’ll love this story as my Guest Travis Guy came into the family business via the hospitality industry. Specifically Disney. Do you think he may have learned a lot about how to embrace a customer? A fun and transparent interview with Travis, He says he sees the flaws we have as an industry and tells it straight about being paid for our worth and value. Travis Guy hails from Yourba Linda Auto Service, Placentia, CA along with his brother Tim, and Dad Danny makes up the family business. He gives you a refreshing take on the state of our industry from a young owner's perspective. We can learn a few things from Travis. The key talking points for this episode with Travis resides at remarkablersults.biz/e618. Thanks for being here in the front row of life in the automotive service business.    Charging What We are Worth [THA 212]Charging What We are WorthMaylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE. “He is ‘just a car guy’ with lots of knowledge and is brave enough to talk about it”. Maylan’s purpose is to educate leaders to be a better owner or service writer. Carlo Sabucco, 2nd generation owner of Sil’s Complete Auto Care Centre. My father started the company September 1976, I joined in 1994 and succession of ownership in 2009. Company is now a 7000 square foot facility with 8 bays and 6 wonderful team members. I would never be here today without the team, the help of some amazing coaches, my peer group for the last 16 years, and lastly my wife Melanie. The last 2 years has been a steep learning curve of C Suite coaching, personal development, learning to be a better leader and focusing on where the industry will be in 5-10 years and preparing for it. Listen to Carlo’s other Episodes HERE. Glenn Larson, Foothill Autoservice, Lake Forest, CA Key Talking Points
    •  Defining “what is worth”The value equivalent to that of someone or something under consideration
    • The level at which someone or something deserves to be valued or rated
    • We are here to push you to rethink your labor ratesBuild your customer base to people that want to pay your price to have you maintain their vehicles
    • Weed out customers who don’t want to pay the rates
    • 80/20 Rule - 80% of your profits come from 20% of your customers
    • Successful yearReputation
    • Word of mouth advertising
    • Focus on your peopleCustomers
    • Employees
    • Emotion is a big driver in worth and what we charge
    • 3 angles of worthWorth of the businessThe right tools
    • The right technicians
    • Do you believe in your employees
    • Worth of the mathematicsFormulas
    • Calculations
    • Are you the owner-worthy?
    • Does your facility warrant what you charge?Can you walk thru your place and say “I actually should be charging more?”
    • Do I need to clean house here and change things around to make it look a little better?
    • Do I need better tools?
    • If you don’t look like you belong, no one will pay your ratesUse good parts
    • Have certified technicians
    • We get paid for our knowledge, not what we do
    • The business is meant to work for us, we’re not there meant to work for it
    • Every shop in every area is differentRaise labor rates 2% every quarter
    • How to’s and why’s of figuring out what to chargeKnow that you have to charge more
    • Know the value of your business
    • The cost of doing business
    • Running the business on “jingle factor” is not P&LFocus on net profit
    • What net do you need?
    • Why do you need net?
    • Paralysis by Analysis
    •  Final thoughtsGlennIf you have more self respect for yourself and realize what you’ve put into the industry and what your value is to this industry, this will help you charge what you’re worth
    • Your customers want you and your team to take care of their car and they will pay what you charge
    • CarloYou gotta make money because no one will be at your retirement party because you didn’t know how to run a business. If you don't make money, they’re not gonna be there to write you the check to take care of you in retirement.
    • If your business goes under, it’s your fault
    • MaylanWe have to understand our business
    • Profit is not a bad word
    • If something happens to you right now, how is this business gonna support your family with day to day expenses
    • Your employees depend on you to make a profit so you can stay in business
    • The value to your customer

    Resources:
    Facebook   Twitter   Linked In   Email Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE. “He is ‘just a car guy’ with lots of knowledge and is brave enough to talk about it”. Maylan’s purpose is to educate leaders to be a better owner or service writer. Carlo Sabucco, 2nd generation owner of Sil’s Complete Auto Care Centre. My father started the company September 1976, I joined in 1994 and succession of ownership in 2009. Company is now a 7000 square foot facility with 8 bays and 6 wonderful team members. I would never be here today without the team, the help of some amazing coaches, my peer group for the last 16 years, and lastly my wife Melanie. The last 2 years has been a steep learning curve of C Suite coaching, personal development, learning to be a better leader and focusing on where the industry will be in 5-10 years and preparing for it. Listen to Carlo’s other Episodes HERE. Glenn Larson, Foothill Autoservice, Lake Forest, CA Key Talking Points
    •  Defining “what is worth”The value equivalent to that of someone or something under consideration
    • The level at which someone or something deserves to be valued or rated
    • We are here to push you to rethink your labor ratesBuild your customer base to people that want to pay your price to have you maintain their vehicles
    • Weed out customers who don’t want to pay the rates
    • 80/20 Rule - 80% of your profits come from 20% of your customers
    • Successful yearReputation
    • Word of mouth advertising
    • Focus on your peopleCustomers
    • Employees
    • Emotion is a big driver in worth and what we charge
    • 3 angles of worthWorth of the businessThe right tools
    • The right technicians
    • Do you believe in your employees
    • Worth of the mathematicsFormulas
    • Calculations
    • Are you the owner-worthy?
    • Does your facility warrant what you charge?Can you walk thru your place and say “I actually should be charging more?”
    • Do I need to clean house here and change things around to make it look a little better?
    • Do I need better tools?
    • If you don’t look like you belong, no one will pay your ratesUse good parts
    • Have certified technicians
    • We get paid for our knowledge, not what we do
    • The business is meant to work for us, we’re not there meant to work for it
    • Every shop in every area is differentRaise labor rates 2% every quarter
    • How to’s and why’s of figuring out what to chargeKnow that you have to charge more
    • Know the value of your business
    • The cost of doing business
    • Running the business on “jingle factor” is not P&LFocus on net profit
    • What net do you need?
    • Why do you need net?
    • Paralysis by Analysis
    •  Final thoughtsGlennIf you have more self respect for yourself and realize what you’ve put into the industry and what your value is to this industry, this will help you charge what you’re worth
    • Your customers want you and your team to take care of their car and they will pay what you charge
    • CarloYou gotta make money because no one will be at your retirement party because you didn’t know how to run a business. If you don't make money, they’re not gonna be there to write you the check to take care of you in retirement.
    • If your business goes under, it’s your fault
    • MaylanWe have to understand our business
    • Profit is not a bad word
    • If something happens to you right now, how is this business gonna support your family with day to day expenses
    • Your employees depend on you to make a profit so you can stay in business
    • The value to your customer

    Resources:
    Facebook   Twitter   Linked In   Email Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    1100bf3a-6874-4ec3-babd-f239884cf167Thu, 25 Feb 2021 00:15:00 -040046:13falsefull212212THA 212 Charging What We Are Worth We are talking about charging what we truly are worth. Yes this topic dives into your reluctance to charge enough so you can sustain a real profitable business. Breaking even is just a hobby. Many don’t feel that they can actually make a real living serving their customer … repairing cars. This episode exposes the elephant in the room. Emotion is a big driver in your worth and what you charge. Do you truly know the value of your business and your overall cost of doing business? If you did, you would not be working for Free. Our panel nails this episode in all the proper places. With me is Carlo Sabucco, 2nd generation owner of Sil’s Complete Auto Care Centre, Maylan Newton, business coach from ESI – Educational Seminars Institute, and Glenn Larson, from Foothill Autoservice, Lake Forest, CA This episode’s key talking points are already done for you. Find them at remarkableresults.biz/a212    A Shop Fire. What Happened? Resolution. Aftermath. Prevention. Matt Fanslow [RR 617]A Shop Fire. What Happened? Prevention? Resolution! Aftermath!Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

    Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

    Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

    Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

    Key Talking Points:

    • Fire in business- January 15thThe vehicle came into the shop in the evening to be serviced the following day
    • Everyone left before 6 pm, by 6:25 pm the fire department was called by passerby pedestrian
    • The shop had security cameras but no smoke detectors.
    • Engine compartment towards 12volt battery of vehicle was where fire had started  
    • The building doesn’t have to be rebuilt but the rafters and trusses are damaged- heat tempers wood and it loses its “binding’ properties 
    • Was newer vehicle- depending on cause this is how recalls are createdAn insurance investigator and manufacturer investigator- the vehicle will often be taken off-site to have a thorough forensic investigation to find out the cause
    • Luckily there weren’t significant damages to the tools/equipment/diagnostic machine, inventory and employee tools/equipment - you’re facing fire/smoke and water damage from fire department    
    • Expected to be fully operational again by mid-late Fall 2021   
    • Business interruption insurance Looks at what your business was producing prior to the interruption 
    • A fixed amount of money to be pulled for paychecks etc 
    • 2 bays- tech works 40 hours a week, bill out 20 hours working in the bay (shop pays from own checkbook from funding) the other 20 hours they are cleaning/inventorying the shop and ‘working for insurance’ 
    • What you can do ahead of time- be proactive Invite fire marshall to come to shop- document shop layout/entrances  
    • Fire trucks have tablets in them- when they get called to a location any information about the building can be used 
    • Purchase from fire department safe for outside of building with keycodes to avoid damage from entering during emergency 
    • Map out your disconnects- gas/water/electricity 
    • 30-45 seconds can make the difference between going from bad to really bad in a fire
    • Research and become familiar with your insurance coverage plan and educate your employees on it- can they get homeowners insurance on their equipment?  
    • Inventory what you have in the shop- what is the cost of replacement? 
    • Consider ‘cleanup’ investments after a disaster 
    • Also, consider fire doors
    • Link fire detectors to EMS
    • Shop tour before the fire- Aftermarket Weekly Episode 30. Click Here.
    • THA 161- Insurance coverage review Part 1. Click Here.
    • THA 172- Insurance reviews “what if scenarios” part 2. Click Here.

    Resources:

    • Thanks to Matt Fanslow for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

    The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

    ]]>    Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

    Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

    Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

    Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

    Key Talking Points:

    • Fire in business- January 15thThe vehicle came into the shop in the evening to be serviced the following day
    • Everyone left before 6 pm, by 6:25 pm the fire department was called by passerby pedestrian
    • The shop had security cameras but no smoke detectors.
    • Engine compartment towards 12volt battery of vehicle was where fire had started  
    • The building doesn’t have to be rebuilt but the rafters and trusses are damaged- heat tempers wood and it loses its “binding’ properties 
    • Was newer vehicle- depending on cause this is how recalls are createdAn insurance investigator and manufacturer investigator- the vehicle will often be taken off-site to have a thorough forensic investigation to find out the cause
    • Luckily there weren’t significant damages to the tools/equipment/diagnostic machine, inventory and employee tools/equipment - you’re facing fire/smoke and water damage from fire department    
    • Expected to be fully operational again by mid-late Fall 2021   
    • Business interruption insurance Looks at what your business was producing prior to the interruption 
    • A fixed amount of money to be pulled for paychecks etc 
    • 2 bays- tech works 40 hours a week, bill out 20 hours working in the bay (shop pays from own checkbook from funding) the other 20 hours they are cleaning/inventorying the shop and ‘working for insurance’ 
    • What you can do ahead of time- be proactive Invite fire marshall to come to shop- document shop layout/entrances  
    • Fire trucks have tablets in them- when they get called to a location any information about the building can be used 
    • Purchase from fire department safe for outside of building with keycodes to avoid damage from entering during emergency 
    • Map out your disconnects- gas/water/electricity 
    • 30-45 seconds can make the difference between going from bad to really bad in a fire
    • Research and become familiar with your insurance coverage plan and educate your employees on it- can they get homeowners insurance on their equipment?  
    • Inventory what you have in the shop- what is the cost of replacement? 
    • Consider ‘cleanup’ investments after a disaster 
    • Also, consider fire doors
    • Link fire detectors to EMS
    • Shop tour before the fire- Aftermarket Weekly Episode 30. Click Here.
    • THA 161- Insurance coverage review Part 1. Click Here.
    • THA 172- Insurance reviews “what if scenarios” part 2. Click Here.

    Resources:

    • Thanks to Matt Fanslow for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

    The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

    ]]>    1c5e2ba8-419f-4b98-b940-a1f59ca98a50Tue, 23 Feb 2021 00:15:00 -040041:33falsefull617617A Shop Fire. What Happened? Prevention? Resolution! Aftermath [RR 617] We don’t know what the future holds especially when it comes to our businesses. We work hard every day and never expect something would happen to disrupt our world. An important question …. how prepared are we? We all feel horrible when certain tragedies, disasters, or near disasters impact our fellow colleagues. Matt Fanslow, a strong contributor to the podcast shares his story, of a fire at Riverside Automotive in Redwing, MN that happened in January 2021, It’s a story that you need to hear and let touch you, and then push you toward a total safety, systems, and insurance review. There is a lot to learn in this episode, so bury yourself in the audio and give this episode as homework for your team and then follow it up with a discussion. Matt Fanslow, is the lead diagnostician and /shop manager and talks about being proactive and learn the things you can do ahead of time to minimize catastrophic failure. The key talking points reside at remarkablersults.biz/e617.    EOS Part 1: How EOS helps Owners Get More Out of Their Business – Barry Barrett [RR 616]EOS Part 1: How EOS helps Owners Get More Out of Their Business – Barry BarrettPart one of a 7 part series.

    Barry Barrett, a Certified EOS Implementer

    As an EOS Implementor in his company, Business With Purpose brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model.

    Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless.

    Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE.

    Key Talking Points:

    • EOS (entrepreneurial operating system)- helps entrepreneurs get what they want from their businessVision
    • People
    • Data
    • Issues
    • Process
    • Traction
    • Vision traction healthyGet your leaders on the same page- where you are, where you’re going, and how you will get there
    • Traction- helping leaders become more disciplined and accountable. Executing well to achieve the vision
    • Healthy- healthy and functioning leadership team
    • Turning people into leaders
    • LeadershipNot born to do- people decide to become leaders
    • Research great leaders and implement step by step processes
    • Function chartStart with writing the function, list the 5 roles and responsibilities, and add the name to the seat
    • Roles shouldn’t always be based on seniority- instead, who is the most capable?
    • Getting started90-minute meeting- EOS history, introduce ourselves to you, learn about you, about the EOS tools and processes
    • Focus day after that- if it’s not a right fit or you don’t get value you don’t pay
    • “Traction” “Get a grip” “What the heck is EOS” all by Gino Wickman

    Resources:

    • Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

     

    ]]>    Part one of a 7 part series.

    Barry Barrett, a Certified EOS Implementer

    As an EOS Implementor in his company, Business With Purpose brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model.

    Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless.

    Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE.

    Key Talking Points:

    • EOS (entrepreneurial operating system)- helps entrepreneurs get what they want from their businessVision
    • People
    • Data
    • Issues
    • Process
    • Traction
    • Vision traction healthyGet your leaders on the same page- where you are, where you’re going, and how you will get there
    • Traction- helping leaders become more disciplined and accountable. Executing well to achieve the vision
    • Healthy- healthy and functioning leadership team
    • Turning people into leaders
    • LeadershipNot born to do- people decide to become leaders
    • Research great leaders and implement step by step processes
    • Function chartStart with writing the function, list the 5 roles and responsibilities, and add the name to the seat
    • Roles shouldn’t always be based on seniority- instead, who is the most capable?
    • Getting started90-minute meeting- EOS history, introduce ourselves to you, learn about you, about the EOS tools and processes
    • Focus day after that- if it’s not a right fit or you don’t get value you don’t pay
    • “Traction” “Get a grip” “What the heck is EOS” all by Gino Wickman

    Resources:

    • Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

     

    ]]>    0f050bff-e6a1-4087-adc8-c5e5831c29b1Fri, 19 Feb 2021 00:15:00 -040028:08falsefull616616How EOS helps Owners Get More Out of Their Business [RR 616] Here is a first in a series with Barry Barrett, a Certified EOS Implementer. Barry talks about how the Entrepreneur Operating System helps entrepreneurs get what they want from their business and to Understand how to make your leaders get on the same page with you and have Traction by helping them become more disciplined and accountable. This episode is an overview of EOS. Barry and I will bring you seven episodes, released over time to help you better understand the disciplines and power of the Entrepreneurial Operating System or EOS. There are shop owners engaged in EOS and it is having a huge impact on their business. The key talking points for this episode with Barry reside at remarkablersults.biz/e616. Thanks for being here in the front row of life in the automotive service business.    Retirement Plans and Profit Sharing Insights [THA 211]Retirement Plans and Profit Sharing Insights

    https://youtu.be/ZD47C73nuv4

    Sabrina Gatewood and her husband have owned a shop since 1994. She is the bookkeeper for the shop. She does all the taxes, pays bills, etc. as well as creates paychecks. She has been a financial advisor since 2011. She helped her husband and other business owners like him to plan for retirement. She also helps with group health plans and voluntary benefits. Sabrina can also open 401K plans and simple IRAs. Listen to Sabrina’s previous episodes HERE.

    Greg Skolnik is the owner of Motor Works, Inc. in Rockville, MD.  He is certified as a Master Automobile Technician and holds the prestigious L-1 advanced engine performance and emission analysis certification. Greg also received his (AMAM) degree from the Automotive Management Institute. Greg has a four-day workweek and has been doing pre-scheduling for years. He is also a part-time coach for Elite World Wide. Listen to Greg’s previous episodes HERE.

    Key Talking Points:

    • You gotta pay attention to your peopleMost small business owners are freaking out over how much things cost
    • Pay to Play
    • Social security was never designed to be a retirement plan
    • 401K is just one area to take care of your employees
    • You don’t go to church to be converted, you go to church as a reminder!
    • 88% of workers view a 401k as an important benefit in looking for a job
    • You definitely need to take care of your employees, they are our bread and butterA good way to reward good employees is with benefits
    • Most of the people that have been doing this for a long time are starting to wonder “how am I gonna get out of this (career or shop owner)
    • How hard is it to sit down with a certified financial planner and do this?There are many options out there
    • Find someone you can trust and guide you
    • A standard IRA
    • Put together plans to take care of your employees, it’s the right thing to do
    • Offer employees a meeting with a financial advisor along with that 401k, this will show them where their money is going each paycheck
    • Accountant or Financial Planner first?Both
    • Safe harbor program
    • Upside and DownsideDownsideCashflow is king
    • Start-up admin costs
    • Admin time to keep the program going
    • UpsidePut away maximum amounts
    • Roth IRA - tax free
    • Benefits your employees
    • Tax savings for shop owners
    • Your investing, not paying a bill
    • Saving money is not sexy, Investing is
    • Your moving money from one pocket to the other
    • Finding a great financial planner Usually a referral
    • Final WordsSabrinaEveryone’s shop is different
    • No cookie cutter approach
    • Your never gonna go wrong helping someone else get what they need
    • GregIt’s a spoke in a wheel
    • It’s just one of the spokes
    • Holidays are another spokes
    • All the spokes - we put together as a package to make us more attractive to the top talent than the shop down the street

    Resources:


    Facebook   Twitter   Linked In   Email

    Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>

    https://youtu.be/ZD47C73nuv4

    Sabrina Gatewood and her husband have owned a shop since 1994. She is the bookkeeper for the shop. She does all the taxes, pays bills, etc. as well as creates paychecks. She has been a financial advisor since 2011. She helped her husband and other business owners like him to plan for retirement. She also helps with group health plans and voluntary benefits. Sabrina can also open 401K plans and simple IRAs. Listen to Sabrina’s previous episodes HERE.

    Greg Skolnik is the owner of Motor Works, Inc. in Rockville, MD.  He is certified as a Master Automobile Technician and holds the prestigious L-1 advanced engine performance and emission analysis certification. Greg also received his (AMAM) degree from the Automotive Management Institute. Greg has a four-day workweek and has been doing pre-scheduling for years. He is also a part-time coach for Elite World Wide. Listen to Greg’s previous episodes HERE.

    Key Talking Points:

    • You gotta pay attention to your peopleMost small business owners are freaking out over how much things cost
    • Pay to Play
    • Social security was never designed to be a retirement plan
    • 401K is just one area to take care of your employees
    • You don’t go to church to be converted, you go to church as a reminder!
    • 88% of workers view a 401k as an important benefit in looking for a job
    • You definitely need to take care of your employees, they are our bread and butterA good way to reward good employees is with benefits
    • Most of the people that have been doing this for a long time are starting to wonder “how am I gonna get out of this (career or shop owner)
    • How hard is it to sit down with a certified financial planner and do this?There are many options out there
    • Find someone you can trust and guide you
    • A standard IRA
    • Put together plans to take care of your employees, it’s the right thing to do
    • Offer employees a meeting with a financial advisor along with that 401k, this will show them where their money is going each paycheck
    • Accountant or Financial Planner first?Both
    • Safe harbor program
    • Upside and DownsideDownsideCashflow is king
    • Start-up admin costs
    • Admin time to keep the program going
    • UpsidePut away maximum amounts
    • Roth IRA - tax free
    • Benefits your employees
    • Tax savings for shop owners
    • Your investing, not paying a bill
    • Saving money is not sexy, Investing is
    • Your moving money from one pocket to the other
    • Finding a great financial planner Usually a referral
    • Final WordsSabrinaEveryone’s shop is different
    • No cookie cutter approach
    • Your never gonna go wrong helping someone else get what they need
    • GregIt’s a spoke in a wheel
    • It’s just one of the spokes
    • Holidays are another spokes
    • All the spokes - we put together as a package to make us more attractive to the top talent than the shop down the street

    Resources:


    Facebook   Twitter   Linked In   Email

    Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>    fcf8884c-7ca2-4152-bd7a-94028bfbd738Thu, 18 Feb 2021 00:15:00 -040039:03falsefull211211Retirement Plans and Profit Sharing Insights We are talking about retirement plans. If you asked your people if they had a retirement account or even a decent nest egg you will most likely get a blank stare or a no answer. You just discovered an important benefit you can provide your people. Sure you’ve got to have the profits in the company to start up a program like this, but there are many creative ways to start a 401K and/or profit-sharing program. First off we are not giving any advice or are even qualified to give advice. This is an open discussion among your peers to get your thoughts started, or even to educate you on this potential employee benefit. You need to contact a certified financial planner, your accountant, and possibly an attorney if you get serious about creating another benefit that keeps your team working for you. Invest in this episode even if you don’t have a glimmer about providing a retirement saving discipline for your people. You may not be ready today, but the information in this episode will give you ideas and insights if ever you consider doing this. My guests today are Greg Skolnik from Motor Works in Rockville, MD, and Sabrina Gatewood from King Amaco. As shop owners, they both have a perspective and opinion on retirement plans for your people. This episode’s key talking points are already done for you. Find them at remarkableresults.biz/a211. Let's talk about it.    New Technology – Finding Out How it Works – Dave Hobbs Part 3 [RR 615]New Technology - Finding Out How it Works - Dave Hobbs Part 3Dave Hobbs automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana. After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics. Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.

    Dave is currently the lead technical trainer and course developer for Delphi Product and Service Solutions. In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society). Dave’s previous episodes HERE.

    Key Talking Points:

    • New technologyFirst challenge- finding out how it works. Service information isn’t always the easiest to read and understand.
    • Validate information and see what makes it work
    • Field case studies    
    • Training- never quit learning 
    • Dave’s acronyms Data acronym FRED- frustrating ridiculous electronic device 
    • WRAP- we replace all parts
    • EWFN - everything working fine now
    • Automotive innovationsADAS and calibrating radar when doing repairs 
    • Technicians and shop owners have to be in the education business for customers- customers will think their car is a robotic autopilot vehicle    
    • Brainstorm ADAS class for customers- educate how ADAS systems work and respect the safety functions in place to avoid customer turning them off  
    • Automotive industry IS deemed an essential business

    Resources:

    • Thanks to Dave Hobbs for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

    Learn more about NAPA AutoCare, NAPA Autotech Training, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or Visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

    ]]>    Dave Hobbs automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana. After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics. Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.

    Dave is currently the lead technical trainer and course developer for Delphi Product and Service Solutions. In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society). Dave’s previous episodes HERE.

    Key Talking Points:

    • New technologyFirst challenge- finding out how it works. Service information isn’t always the easiest to read and understand.
    • Validate information and see what makes it work
    • Field case studies    
    • Training- never quit learning 
    • Dave’s acronyms Data acronym FRED- frustrating ridiculous electronic device 
    • WRAP- we replace all parts
    • EWFN - everything working fine now
    • Automotive innovationsADAS and calibrating radar when doing repairs 
    • Technicians and shop owners have to be in the education business for customers- customers will think their car is a robotic autopilot vehicle    
    • Brainstorm ADAS class for customers- educate how ADAS systems work and respect the safety functions in place to avoid customer turning them off  
    • Automotive industry IS deemed an essential business

    Resources:

    • Thanks to Dave Hobbs for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

    Learn more about NAPA AutoCare, NAPA Autotech Training, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or Visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

    ]]>    64e61c32-857f-49de-af83-4555b684f3f5Tue, 16 Feb 2021 00:15:00 -040028:43falsefull615615New Technology - Finding Out How it Works - Dave Hobbs Part 3 [RR 615] Welcome to the 3rd part in a series with trainer Dave Hobbs. Dave Hobbs is the lead technical trainer and course developer for Delphi Product and Service Solutions. Dave talks about innovations in ADAS, calibrating radar, education for tech and shop owners, brainstorming ADAS class for customers, safety, new technologies and why the automotive industry is deemed an essential business. Hear Dave’s surprising acronyms: FRED, WARPand EWFM. Some new vocab for you. You can find Dave Hobbs’ other episodes, and this episode’s key talking points, they reside at remarkablersults.biz/e615. Remember make listening HOMEWORK.    What it Takes to Be the Leader of a Family Business [RR 614]What it Takes to Be the Leader of a Family BusinessesEsteban Gonzales came from a family with a dad that worked as a diesel mechanic and a brother that owned his Auto Repair shop, it gave him the opportunity to be involved in the automotive industry. Being fascinated by automobiles and always wanting to start his own business, he had the opportunity to open Proshop Automotive in 2013. Not having a clear business plan, he quickly realized that there was a whole lot more to running an automotive repair shop than just “fixing cars”. He had to change his mindset and adapt to what it actually took to run a proper auto repair business. Knowing how to fix a vehicle is not that difficult with proper training. Knowing how to run the business by understanding your numbers and putting together a team that shares the same passion as you is a whole different story. In the last couple years, he has grown into a person and as a business operator and is always eager to learn as much as possible. Joining ASCCA has been one of his highlights because of the community that is built around this organization. Being involved in a chapter level and now in a state level has given him the opportunity to help in ways he never imagined. It also made him realize that he is not alone in this journey and there is a lot of help if everyone is willing to accept it. Esteban's episodes HERE.

    Key Talking Points:

    • Shop owner at 36 years old 
    • Brother was technician right out of high school- became shop owner for 9-10 years then closed business
    • Esteban was involved with the front office and received technician license- always wanted to be a business owner and saw opportunity when brother closed shop
    • Wife told him “If you start, you better not quit.”- supporter and cheerleader for Esteban. Reminds him of the progress he’s made, initiated training and boot camps    
    • He didn’t realize the amount of money needed to make the business run- thought he would be making a profit and paycheck for himself immediately 
    • Monitors numbers daily, has daily and weekly meetings with team
    • Joined ASCCA 2 years ago- pivotal point in career, started networking and receiving support with other shops owners 
    • There is no ‘secret sauce’ between you and the shop down the street- Esteban started going to neighboring auto shops to try and convince them to better themselves 
    • Training boot camps/seminarsAt first, Esteban would come back fired up and ready to implement new changes but employees weren’t completely on board and eventually, he lost the fire. Continuous cycle. 
    • Elite Worldwide Fly with the Eagles- all about appreciating your team and thanking them. Started thinking differently. Realized the team has to be on the same page together.  
    • ChallengesHaving the right people around you to keep you informed on changing rules and laws (CPA, ASCCA)
    • Family affairParents house is next to shop- home-cooked meals almost every day 
    • Sister and younger brother works on the front counter 
    • Older brother master technician 
    • Advice for other young shop ownersNetwork with people in the industry and seek the advice of people that have ‘been there, done that.’ 
    • Keep an open mind with changes and different perspectives you aren’t used to 

    Resources:

    • Thanks to Esteban Gonzales for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

     

    ]]>    Esteban Gonzales came from a family with a dad that worked as a diesel mechanic and a brother that owned his Auto Repair shop, it gave him the opportunity to be involved in the automotive industry. Being fascinated by automobiles and always wanting to start his own business, he had the opportunity to open Proshop Automotive in 2013. Not having a clear business plan, he quickly realized that there was a whole lot more to running an automotive repair shop than just “fixing cars”. He had to change his mindset and adapt to what it actually took to run a proper auto repair business. Knowing how to fix a vehicle is not that difficult with proper training. Knowing how to run the business by understanding your numbers and putting together a team that shares the same passion as you is a whole different story. In the last couple years, he has grown into a person and as a business operator and is always eager to learn as much as possible. Joining ASCCA has been one of his highlights because of the community that is built around this organization. Being involved in a chapter level and now in a state level has given him the opportunity to help in ways he never imagined. It also made him realize that he is not alone in this journey and there is a lot of help if everyone is willing to accept it. Esteban's episodes HERE.

    Key Talking Points:

    • Shop owner at 36 years old 
    • Brother was technician right out of high school- became shop owner for 9-10 years then closed business
    • Esteban was involved with the front office and received technician license- always wanted to be a business owner and saw opportunity when brother closed shop
    • Wife told him “If you start, you better not quit.”- supporter and cheerleader for Esteban. Reminds him of the progress he’s made, initiated training and boot camps    
    • He didn’t realize the amount of money needed to make the business run- thought he would be making a profit and paycheck for himself immediately 
    • Monitors numbers daily, has daily and weekly meetings with team
    • Joined ASCCA 2 years ago- pivotal point in career, started networking and receiving support with other shops owners 
    • There is no ‘secret sauce’ between you and the shop down the street- Esteban started going to neighboring auto shops to try and convince them to better themselves 
    • Training boot camps/seminarsAt first, Esteban would come back fired up and ready to implement new changes but employees weren’t completely on board and eventually, he lost the fire. Continuous cycle. 
    • Elite Worldwide Fly with the Eagles- all about appreciating your team and thanking them. Started thinking differently. Realized the team has to be on the same page together.  
    • ChallengesHaving the right people around you to keep you informed on changing rules and laws (CPA, ASCCA)
    • Family affairParents house is next to shop- home-cooked meals almost every day 
    • Sister and younger brother works on the front counter 
    • Older brother master technician 
    • Advice for other young shop ownersNetwork with people in the industry and seek the advice of people that have ‘been there, done that.’ 
    • Keep an open mind with changes and different perspectives you aren’t used to 

    Resources:

    • Thanks to Esteban Gonzales for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

     

    ]]>    211b502d-f554-4a2d-bf75-a0e520462391Fri, 12 Feb 2021 00:15:00 -040024:56falsefull614614What it Takes to Be the Leader of a Family Business [RR 614] We welcome Esteban Gonzales, owner of Proshop Automotive to the podcast. Here is a great story about change. Esteban needed to face reality and change his mindset and adapt to what it actually took to run a proper auto repair business. So many can relate to Esteban and many have yet to face the hard fact that it is not easy to run a profitable service business. Esteban laments that knowing the business numbers and assembling a great team with the same passion is a different story. This is a true family business. His older brother is a master tech, his younger brother and sister work on the front counter. His parents even live next to the shop and they eat home-cooked meals every day. That tight family bond is what makes their team a success. Check out Esteban’s advice to shop owners and understand why networking is very important in the long run. This keeps with my goal of providing you inspiring stories from the young shop owners who will be leading our industry into the future. The key talking points reside at remarkablersults.biz/e614.    Where the Money Goes – The $100 Lesson [THA 210]Where the Money Goes - The $100 Lesson

    https://youtu.be/Xr2pwzw6fbY

    Patrick McHugh always tinkered with ‘stuff’. His dad bought an ’85 BMW. They learned all about that car together. A friend, Eric, had a lift and was a BMW person who helped Patrick and his dad learn everything about the CAR.

    At 15 years old he started working in an airport, doing odd jobs, to earn credits to learn to be a pilot. He soloed at 16 years old. The day before college he got his pilot’s license

    Patrick attended Purdue University where he studied aeronautical technology. He kept flying and earned his instrument license and became an instructor. He loves to teach.

    As fate would have it, he became a pilot upon college graduation from Trans State Airlines a regional carrier for United. He was based in Richmond Virginia. With normal pilot downtime, he continued to tinker with BMW’s.

    He discovered that being a pilot was not for him, so he went into avionics and shade tree work at home. There were too many cars in the driveway, so he had to decide to stop or go into business.

    Bimmer Rescue was created in 2008 in Richmond Virginia and generates a big portion of its business through referrals. They earn their business through their professional service and attention given to each customer.

    Patrick’s goal is to develop a relationship with BMW, Mini, Audi, and Volkswagen owners that allows them to get the maximum amount of value from their vehicle rather than buying a new one. Listen to Patrick’s previous episodes HERE.

    Key Talking Points

    • What drove you to do this?Covid has created some tough times at our shop
    • Being transparent
    • Where does the money go when a customer pays
    • Showed his employees where the money goes, some were shocked
    • Concerned that his employees had a ‘gold mine’
    • Is there a prerequisite to do this exerciseYour books have to be legit
    • You gotta have Quickbooks or other accounting software
    • Can’t inflate your numbers or cooking your books
    • You want to use accurate good data or it won’t work
    • Profitability for DummiesOnce I dived into my numbers and understand each one, it’s changed my business and changed my life
    • Most people are not super great with money
    • Profit and Loss StatementEach envelope is a cost on where expenses go on $100 repair billParts Cost
    • Labor
    • Owners Pay
    • Marketing
    • Sales & Support Costs
    • Other Expenses
    • Rent
    • GM and Sales Support
    • Credit Card fees
    • Training & Professional Development
    • Insurance
    • Customer Transportation
    • Sublet
    • Utilities
    • Net Profit means to me…Security
    • Livelihood
    • Growth
    • Disaster
    • Salary Increases
    • New Equipment
    • Safety
    • Do this exercise once a year
    • Respecting the return on sales numbers.

    Download slides used in the presentation. Click Here.

    Resources:


    Facebook   Twitter   Linked In   Email

    Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>

    https://youtu.be/Xr2pwzw6fbY

    Patrick McHugh always tinkered with ‘stuff’. His dad bought an ’85 BMW. They learned all about that car together. A friend, Eric, had a lift and was a BMW person who helped Patrick and his dad learn everything about the CAR.

    At 15 years old he started working in an airport, doing odd jobs, to earn credits to learn to be a pilot. He soloed at 16 years old. The day before college he got his pilot’s license

    Patrick attended Purdue University where he studied aeronautical technology. He kept flying and earned his instrument license and became an instructor. He loves to teach.

    As fate would have it, he became a pilot upon college graduation from Trans State Airlines a regional carrier for United. He was based in Richmond Virginia. With normal pilot downtime, he continued to tinker with BMW’s.

    He discovered that being a pilot was not for him, so he went into avionics and shade tree work at home. There were too many cars in the driveway, so he had to decide to stop or go into business.

    Bimmer Rescue was created in 2008 in Richmond Virginia and generates a big portion of its business through referrals. They earn their business through their professional service and attention given to each customer.

    Patrick’s goal is to develop a relationship with BMW, Mini, Audi, and Volkswagen owners that allows them to get the maximum amount of value from their vehicle rather than buying a new one. Listen to Patrick’s previous episodes HERE.

    Key Talking Points

    • What drove you to do this?Covid has created some tough times at our shop
    • Being transparent
    • Where does the money go when a customer pays
    • Showed his employees where the money goes, some were shocked
    • Concerned that his employees had a ‘gold mine’
    • Is there a prerequisite to do this exerciseYour books have to be legit
    • You gotta have Quickbooks or other accounting software
    • Can’t inflate your numbers or cooking your books
    • You want to use accurate good data or it won’t work
    • Profitability for DummiesOnce I dived into my numbers and understand each one, it’s changed my business and changed my life
    • Most people are not super great with money
    • Profit and Loss StatementEach envelope is a cost on where expenses go on $100 repair billParts Cost
    • Labor
    • Owners Pay
    • Marketing
    • Sales & Support Costs
    • Other Expenses
    • Rent
    • GM and Sales Support
    • Credit Card fees
    • Training & Professional Development
    • Insurance
    • Customer Transportation
    • Sublet
    • Utilities
    • Net Profit means to me…Security
    • Livelihood
    • Growth
    • Disaster
    • Salary Increases
    • New Equipment
    • Safety
    • Do this exercise once a year
    • Respecting the return on sales numbers.

    Download slides used in the presentation. Click Here.

    Resources:


    Facebook   Twitter   Linked In   Email

    Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>    f2f32967-e48e-4996-a5b7-2c2eebec12ebThu, 11 Feb 2021 00:15:00 -040029:59falsefull210210THA 210 Where the Money Goes - The $100 Lesson How many times do you get a great idea on an exercise you can share with your team …. one that helps your people respect and understand the costs of running a business? My guest Patrick McHugh and I will show you a fun and profound exercise on what happens to a $100 transaction … exactly where the money goes. Welcome to the 210th episode of the Town Hall Academy. It is important that your people get a chance to see your Profit and Loss Statement, but for many, it will be a very difficult learning curve. We have a very simple way to do it that will make respecting margin, costs, and net profits in a whole new way. This exercise will change the way you and your people look at the numbers and what it takes to grow a strong and profitable business. My guest today is Patrick McHugh from Bimmer Rescue in Richmond, VA. and we have a story for you! This episode’s key talking points are already done for you at remarkableresults.biz/a210.    Discover the Hard Truths. Fix Your Attitude. [RR 613]Discover the Hard Truths. Fix Your Attitude.Carl Hutchinson has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co- owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high quality, valuable service to all customers.

    Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter.

    Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate.

    After over 32 years in the automotive business, giving back the knowledge and experience to those of the next generation that are coming into the industry is an honor. It’s exciting to see the culture of the industry change to a more positive, cleaner, technical atmosphere, with an emphasis on great customer service.

    Changing the culture of the industry is exciting to move into the next generation of automotive technicians, service advisors, and owners.

    Key Talking Points:

    • Founding member of Midwest AutoCare Alliance
    • ASC Master Certification L1, Service Advisor Certification, AMI GraduateLead by example with continuous training 
    • Involved with automotive technology education with local community college80% of board members and influence are from dealerships
    • Independent shop owners MUST get involved- incite for students on real world perspectives on the automotive industry (soft skills required)
    • Attitude changeWasn’t known as the “nice guy” 10 years ago- pessimistic, saw negative in everything 
    • Surround yourself with the right people that will tell you the hard truths- will be hard to hear, when you don’t know what’s wrong you also don’t know how to change. You are the average of the 5 people you are with most. 
    • Carrying baggage- alters how you treat peopleCarl came from a fatherless background. He began to see his negative outlook on that situation weigh on his children. Reconnected with his father and baggage was lifted. Didn't realize how much that situation affected him emotionally until it was addressed.
    • Start by getting small wins- create list and focus on what you can do each day
    • Read “Emotional Intelligence” by Daniel Goleman  instilled the knowledge he needed to address as a person.
    • Starting writing 1 thank you card every week for 1 year- thanked the people around him and acknowledged what was impactful to him. Lifted burden and was pivotal point in life- became grateful for the small things in life
    • Positive change is infectious
    • Started getting involved with community- church and youth groups
    • We are what we tell ourselves we are
    • Business cultureOpen, friendly, family environment- employees want to come to work and be apart of the team 
    • Taking care of internal employees and external customers
    • Identify the attitude and culture of business prior to hiring  
    • Easy to get a bad reputation within industry, takes longer to develop positive reputation 
    • Entrepreneurial operating system- how many jobs do you do?“What is EOS,” “Traction,” and “How to be a great boss” by Gino Wickman
    • Having people obtain ownership in their position- giving your ‘seats’ away, divide and conquer   

    Resources:

    • Thanks to Carl Hutchinson for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

    Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or Visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

     

    ]]>    Carl Hutchinson has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co- owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high quality, valuable service to all customers.

    Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter.

    Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate.

    After over 32 years in the automotive business, giving back the knowledge and experience to those of the next generation that are coming into the industry is an honor. It’s exciting to see the culture of the industry change to a more positive, cleaner, technical atmosphere, with an emphasis on great customer service.

    Changing the culture of the industry is exciting to move into the next generation of automotive technicians, service advisors, and owners.

    Key Talking Points:

    • Founding member of Midwest AutoCare Alliance
    • ASC Master Certification L1, Service Advisor Certification, AMI GraduateLead by example with continuous training 
    • Involved with automotive technology education with local community college80% of board members and influence are from dealerships
    • Independent shop owners MUST get involved- incite for students on real world perspectives on the automotive industry (soft skills required)
    • Attitude changeWasn’t known as the “nice guy” 10 years ago- pessimistic, saw negative in everything 
    • Surround yourself with the right people that will tell you the hard truths- will be hard to hear, when you don’t know what’s wrong you also don’t know how to change. You are the average of the 5 people you are with most. 
    • Carrying baggage- alters how you treat peopleCarl came from a fatherless background. He began to see his negative outlook on that situation weigh on his children. Reconnected with his father and baggage was lifted. Didn't realize how much that situation affected him emotionally until it was addressed.
    • Start by getting small wins- create list and focus on what you can do each day
    • Read “Emotional Intelligence” by Daniel Goleman  instilled the knowledge he needed to address as a person.
    • Starting writing 1 thank you card every week for 1 year- thanked the people around him and acknowledged what was impactful to him. Lifted burden and was pivotal point in life- became grateful for the small things in life
    • Positive change is infectious
    • Started getting involved with community- church and youth groups
    • We are what we tell ourselves we are
    • Business cultureOpen, friendly, family environment- employees want to come to work and be apart of the team 
    • Taking care of internal employees and external customers
    • Identify the attitude and culture of business prior to hiring  
    • Easy to get a bad reputation within industry, takes longer to develop positive reputation 
    • Entrepreneurial operating system- how many jobs do you do?“What is EOS,” “Traction,” and “How to be a great boss” by Gino Wickman
    • Having people obtain ownership in their position- giving your ‘seats’ away, divide and conquer   

    Resources:

    • Thanks to Carl Hutchinson for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

    Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or Visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

     

    ]]>    1d092d96-9d05-4fb0-90f9-cf4aa8d53b35Tue, 09 Feb 2021 00:15:00 -040036:37falsefull613613Discover the Hard Truths. Fix Your Attitude. [RR 613] Another deep storyline. A story of attitude change and personal growth. Carl Hutchinson from Complete Automotive in Springfield, MO helps you by sharing how he overcame negative emotions and negative energy to forge a new and positive attitude. He says that he was not always the nice guy that he is today. Carl explains his re-invention and being grateful to the people in his life as a turning point in his career. Carl Hutchinson is a founding member of the Midwest Autocare Alliance. His story of attitude adjustment will help many who listen to his story. If you know someone who can benefit from Carl’s story so please share this episode. This is why I podcast. It is stories like this that keep you in the front row of life in the auto service business. You can find Carl Hutchinson’s other episodes, and this episode’s key talking points, they reside at remarkablersults.biz/e613. This is why I podcast.    How To Make Your Business Better and More Productive Than What it is Today? – Bob Greenwood [RR 612]Bob Greenwood - 20 Questions in 30 MinutesBob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation.

    Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today.

    Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE.

    Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE.


    Classic Episodes

    • Episode 571- Bob Greenwood with Chris Cloutier: Industry terminology, time to change it 
    • Episode 387- Bob Greenwood Eric Ziegler

    Key Talking Points:

    • We need to better understand our target clients. Who are they? Why do they buy? What do they really want? What is our internal gameplan as a company to build a long-lasting trustworthy relationship?Building client base business vs customer base business- clients have relationships and trust with the business. Building relationships takes time, you can’t do it while understaffed. One service advisor for every 2 licensed technicians. Educating the client takes full conversations- manage their vehicle based on how they use it and expectations of vehicle.  
    • There's a need to improve focus and productivity, we need to create a culture of commitment and accountability and we must deal more effectively with non-performance. Do we believe in accountability as an important part of the business culture?Business culture- what do you stand for? Team concept in business that everyone wants to be a part of, everyone's opinion counts including feedback. Employees are working on their career instead of working their ‘job’ because they want to be a part of the business. Committed and accountable to each other. Accountable- what are we doing on behalf of the clients and how do we measure that? Measure it in billed hours per repair order. Are we producing the right billed hours as a team daily, weekly monthly?
    • We need more clarity and consistency from the top- is management fully accountable to the business?Leader of the discussion for team- clarity, and consistency in message, explain it properly, have a discussion on how you see it and how the team sees it. Daily discussion 5-8 minutes keeps the team engaged 
    • We need to create true two-way communication throughout our organizationOwners often use generalities instead of specifics when engaging with the team. Don’t be afraid of discussing numbers- only confidential numbers are on your balance sheet. Let your team understand how income works and how they each affect it. Educate your team on the business in every aspect
    • Ask about your employees- mutual respect and care about their life outside of the business
    • Our industry is changing quickly- redefine and reinvent some aspects of the business. Are there specific courses we must take to clarify our industry and business knowledge?Education is everything- technical, business, front counter, etc. Has to be ongoing. Technician minimum 100 hours a year of training, management 6-8 days a year of training. You need to plan out courses/training for the year ahead of time. 

    Resources:

    • Thanks to Bob Greenwood for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation.

    Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today.

    Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE.

    Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE.


    Classic Episodes

    • Episode 571- Bob Greenwood with Chris Cloutier: Industry terminology, time to change it 
    • Episode 387- Bob Greenwood Eric Ziegler

    Key Talking Points:

    • We need to better understand our target clients. Who are they? Why do they buy? What do they really want? What is our internal gameplan as a company to build a long-lasting trustworthy relationship?Building client base business vs customer base business- clients have relationships and trust with the business. Building relationships takes time, you can’t do it while understaffed. One service advisor for every 2 licensed technicians. Educating the client takes full conversations- manage their vehicle based on how they use it and expectations of vehicle.  
    • There's a need to improve focus and productivity, we need to create a culture of commitment and accountability and we must deal more effectively with non-performance. Do we believe in accountability as an important part of the business culture?Business culture- what do you stand for? Team concept in business that everyone wants to be a part of, everyone's opinion counts including feedback. Employees are working on their career instead of working their ‘job’ because they want to be a part of the business. Committed and accountable to each other. Accountable- what are we doing on behalf of the clients and how do we measure that? Measure it in billed hours per repair order. Are we producing the right billed hours as a team daily, weekly monthly?
    • We need more clarity and consistency from the top- is management fully accountable to the business?Leader of the discussion for team- clarity, and consistency in message, explain it properly, have a discussion on how you see it and how the team sees it. Daily discussion 5-8 minutes keeps the team engaged 
    • We need to create true two-way communication throughout our organizationOwners often use generalities instead of specifics when engaging with the team. Don’t be afraid of discussing numbers- only confidential numbers are on your balance sheet. Let your team understand how income works and how they each affect it. Educate your team on the business in every aspect
    • Ask about your employees- mutual respect and care about their life outside of the business
    • Our industry is changing quickly- redefine and reinvent some aspects of the business. Are there specific courses we must take to clarify our industry and business knowledge?Education is everything- technical, business, front counter, etc. Has to be ongoing. Technician minimum 100 hours a year of training, management 6-8 days a year of training. You need to plan out courses/training for the year ahead of time. 

    Resources:

    • Thanks to Bob Greenwood for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    a711f95b-19fa-4b5c-b8d7-6ecb4054dd22Fri, 05 Feb 2021 00:15:00 -040033:51falsefull612612How To Make Your Business Better and More Productive Than What it is Today? - Bob Greenwood [RR 612] I’m with aftermarket business coach Bob Greenwood, AMAM, of the Automotive Aftermarket E-Learning Centre Ltd. Bob, sees too many shop owners working in their business instead of on it. He created 22 questions for his clients to help them make them better at working on their business. It is the answers to the questions that help determine what they need to work on. As Bob has told me, some shop owners get in their office and say. ‘Now what do I do’. Most don’t know the first step on how to work on their business. The answers to these questions will help them focus. Bob and I picked 5 questions from his list of 22 that we will discuss in this episode. So as you listen to learn just one thing … keep in mind this question.“How do I make my business better and more productive than what it is today?” The key talking points reside at remarkablersults.biz/e612    Building Deep Ties to the Community [THA 209]Building Deep Ties to the Community

    https://youtu.be/NA30ve5Xoi0

    Sue Morshing of Elysian Auto Service, Elysian, MN. Sue's Previous Episodes HERE.

    Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.

    Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.

    Jennifer Filzen Previous Episodes HERE. Rock Start Marketing Website HERE.

    Link to the new book on Amazon HERE.

    Patrick Dolder of PALS Ocala Auto Repair, Ocala, FL. Patrick's Episodes HERE. 

    Carl Hutchinson has been the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started worked at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co- owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high quality, valuable service to all customers.

    Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter.

    Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate.

    After over 32 years in the automotive business, giving back the knowledge and experience to those of the next generation that are coming into the industry is an honor. It’s exciting to see the culture of the industry change to a more positive, cleaner, technical atmosphere, with an emphasis on great customer service.

    Changing the culture of the industry is exciting to move into the next generation of automotive technicians, service advisors, and owners. Carl's Episodes HERE.

    Key Talking Points:

    • You should always expect to get from the community what you give to the communityYou reap what you sow
    •  Do genuine and small things for your customers
    • You don’t decide to give so you get something backOnce you start giving just to give to your community, you find creative ways to give, and that creates relationships with your community
    • Have you turned to employees to find ways to reach out to your community?Find ways to help someone without putting them in a spotlight
    • Work with your internal customers
    • Help people quietly, without having to make a splash
    • The importance of being involved in community groupsYou find like-minded individuals in other businesses in the community and they tend to frequent each others business
    • It’s all about connections and networking
    • You have to go into it with not expecting something in returnYou gotta get involved in community groups
    • You gotta get involved in local church groups
    • Food banks, playgrounds, serve dinners
    • Use time and talents to give back
    • “I never thought I would be _____________”Get involved and give to the community
    • You will be disappointed if you are expecting something in return
    • It’s actually kinda cool being involved
    • Why didn't I do this sooner?
    • It’s part of branding your businessNetworking and recommendations with like-minded business
    • Create a community page on your website
    •  The “How to Do It”Figure out the why. Start with a conversation on “why” you are doing it
    • Figure out the superpowers that each team members have
    • Figure out the attitude that the company wants to represent
    •  Ways to accommodate your customers and employees with a community approach:Have a grill at lunchtime
    • Be pet friendly
    • Donut Fridays
    • Give out cookies, brownies, waters
    • Weekly drawing for a bouquet of flowers
    •  Final WordsJenniferI just love that we can all share these ideas and that we are providing value to people
    • When you adopt the “The Give To Get Principle” not only will you feel good yourself, but you will also see a difference in your bottom line
    • CarlJoin community groups
    • When you get the call, say “yes”
    • PatrickTake a leap of faith
    • If you keep doing what you’ve always done, you’re not going to be successful
    • Talk to a business you know nothing about
    • Find out who the charities are in your community
    • SueYou have to be passionate about your community
    • Approach people, you want to work with
    • Teddy bear hunt - donations for closed restaurants

    Resources:


    Facebook   Twitter   Linked In   Email

    Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>

    https://youtu.be/NA30ve5Xoi0

    Sue Morshing of Elysian Auto Service, Elysian, MN. Sue's Previous Episodes HERE.

    Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.

    Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.

    Jennifer Filzen Previous Episodes HERE. Rock Start Marketing Website HERE.

    Link to the new book on Amazon HERE.

    Patrick Dolder of PALS Ocala Auto Repair, Ocala, FL. Patrick's Episodes HERE. 

    Carl Hutchinson has been the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started worked at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co- owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high quality, valuable service to all customers.

    Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter.

    Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate.

    After over 32 years in the automotive business, giving back the knowledge and experience to those of the next generation that are coming into the industry is an honor. It’s exciting to see the culture of the industry change to a more positive, cleaner, technical atmosphere, with an emphasis on great customer service.

    Changing the culture of the industry is exciting to move into the next generation of automotive technicians, service advisors, and owners. Carl's Episodes HERE.

    Key Talking Points:

    • You should always expect to get from the community what you give to the communityYou reap what you sow
    •  Do genuine and small things for your customers
    • You don’t decide to give so you get something backOnce you start giving just to give to your community, you find creative ways to give, and that creates relationships with your community
    • Have you turned to employees to find ways to reach out to your community?Find ways to help someone without putting them in a spotlight
    • Work with your internal customers
    • Help people quietly, without having to make a splash
    • The importance of being involved in community groupsYou find like-minded individuals in other businesses in the community and they tend to frequent each others business
    • It’s all about connections and networking
    • You have to go into it with not expecting something in returnYou gotta get involved in community groups
    • You gotta get involved in local church groups
    • Food banks, playgrounds, serve dinners
    • Use time and talents to give back
    • “I never thought I would be _____________”Get involved and give to the community
    • You will be disappointed if you are expecting something in return
    • It’s actually kinda cool being involved
    • Why didn't I do this sooner?
    • It’s part of branding your businessNetworking and recommendations with like-minded business
    • Create a community page on your website
    •  The “How to Do It”Figure out the why. Start with a conversation on “why” you are doing it
    • Figure out the superpowers that each team members have
    • Figure out the attitude that the company wants to represent
    •  Ways to accommodate your customers and employees with a community approach:Have a grill at lunchtime
    • Be pet friendly
    • Donut Fridays
    • Give out cookies, brownies, waters
    • Weekly drawing for a bouquet of flowers
    •  Final WordsJenniferI just love that we can all share these ideas and that we are providing value to people
    • When you adopt the “The Give To Get Principle” not only will you feel good yourself, but you will also see a difference in your bottom line
    • CarlJoin community groups
    • When you get the call, say “yes”
    • PatrickTake a leap of faith
    • If you keep doing what you’ve always done, you’re not going to be successful
    • Talk to a business you know nothing about
    • Find out who the charities are in your community
    • SueYou have to be passionate about your community
    • Approach people, you want to work with
    • Teddy bear hunt - donations for closed restaurants

    Resources:


    Facebook   Twitter   Linked In   Email

    Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>    66aa3ed8-31f3-45b5-9d55-42b7bd3d5f7eThu, 04 Feb 2021 00:15:00 -040044:04falsefull209209THA 209 Building Deep Ties to the Community Do you agree that paying it forward and creating a lasting rapport with your own community goes a long way? Being involved in your community is more important than you know. When you support from the heart never expect to get something back. Our episode today tackles and explains exactly why connections and network within your community is essential as well as it is necessary. Part of branding your business includes your support of the community. I’m with Jennifer Filzen from Rock Star Marketing and Author of the new book “The Give To Get Principle: How Relationships and Reciprocity Build Raving Fans”, Carl Hutchinson from Complete Automotive, Springfield, MO, Patrick Dolder of PALS Ocala Auto Repair, Ocala, FL, and Sue Morsching, Elysian Auto Service, Elysian, MN. You can learn a lot from this community-engaged panel. This episode’s key talking points are already done for you. They reside on the show notes page at remarkableresults.biz/a209.    Hiring Practices with Bryan Kelley [RR 611]Hiring Practices with Bryan KelleyBryan Kelley, owner of Valley Automotive Electric, Covington, WA, and Chairman of ASA Northwest. Brian's previous episodes HERE.

    Key Talking Points: 

    • Understand what it is you’re looking for and be able to name the behaviors and qualities you are looking for 
    • Think of hiring like going on a first date- know what you’re looking for 
    • Tailor questions based on what you are specifically looking for in a candidate 
    • Bryan would rather work short-handed with good team members than hire the wrong candidate just to fill the spot 
    • Ask yourself “Do they fit the culture of the organization?”

     

    • “Humble, Hungry, Smart” from “The Ideal Team Player” by Patrick Lencioni 
    • Smart- people smart
    • Rockstar or superstar?Rockstar- they want to stay in the position they're in 
    • Superstar- want to rise to continue to grow in the company 
    • If you truly care about people, they tend to care about you in return 
    • Look for indicators during the hiring process- ask key questions and dive into answers
    • Bring in other employees to gauge candidate together- each takes notes and compare after 
    • Explain the hiring process on a first phone call- phone screen, in-person interview, second interview/working interview, then profile assessment of the candidate. After that take them outside of the business to see how they really are. Reference checks. 
    • Post job description/job details with advertisement- should sound personable and engaging 
    • “The Culture Code” by Daniel Coyle
    • What Bryan offers in terms of pay is based on what he sees- not set in stone, based on what he expects. Reevaluate after 90 days
    • Thanks to Bryan Kelley for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

    Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

     

     

    ]]>    Bryan Kelley, owner of Valley Automotive Electric, Covington, WA, and Chairman of ASA Northwest. Brian's previous episodes HERE.

    Key Talking Points: 

    • Understand what it is you’re looking for and be able to name the behaviors and qualities you are looking for 
    • Think of hiring like going on a first date- know what you’re looking for 
    • Tailor questions based on what you are specifically looking for in a candidate 
    • Bryan would rather work short-handed with good team members than hire the wrong candidate just to fill the spot 
    • Ask yourself “Do they fit the culture of the organization?”

     

    • “Humble, Hungry, Smart” from “The Ideal Team Player” by Patrick Lencioni 
    • Smart- people smart
    • Rockstar or superstar?Rockstar- they want to stay in the position they're in 
    • Superstar- want to rise to continue to grow in the company 
    • If you truly care about people, they tend to care about you in return 
    • Look for indicators during the hiring process- ask key questions and dive into answers
    • Bring in other employees to gauge candidate together- each takes notes and compare after 
    • Explain the hiring process on a first phone call- phone screen, in-person interview, second interview/working interview, then profile assessment of the candidate. After that take them outside of the business to see how they really are. Reference checks. 
    • Post job description/job details with advertisement- should sound personable and engaging 
    • “The Culture Code” by Daniel Coyle
    • What Bryan offers in terms of pay is based on what he sees- not set in stone, based on what he expects. Reevaluate after 90 days
    • Thanks to Bryan Kelley for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

    Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

     

     

    ]]>    c97e59e3-c1c6-4224-879a-b165339febf1Tue, 02 Feb 2021 00:15:00 -040035:50falsefull611611Hiring Practices with Bryan Kelley [RR 611] When we talk about hiring, there are a lot of questions that come to mind. You may have already in your business life hired and fired a hundred people. Hiring can be an art, especially if you are looking for just that right team member. Bryan Kelley realized that he needed to get a process down to help improve the quality of the individual he added to his team and business culture. Bryan Kelley, the shop owner of Valley Automotive, Covington, WA and president of ASA Northwest, has been a great contributor to the podcast. He will share his hiring practices and the reason why he does them. This is one of those gems of a podcast that keeps you in the front row of life in the auto service business. We get into the critical importance to hire a cultural fit, interviews, processes and offers. Bryan also gets into job posting, job description and specific indicators you need to find in a good hire. You can find Bryan Kelley’s other episodes, and this episode’s key talking points, they reside at remarkablersults.biz/e611 This is why I podcast.    The Give to Get Principle: How Relationships & Reciprocity Build Raving Fans [RR 610]The Give to Get Principle: How Relationships & Reciprocity Build Raving FansIt all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.

    Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.

    Jennifer Filzen Previous Episodes HERE. Rock Start Marketing Website HERE.

    Link to the new book on Amazon HERE.

    Key Talking Points:

    • “The Giveth to Get Principle: How Relationships & Reciprocity Build Raving Fans. 5th book for Jennifer Filzen. See link to book above.
    • Not only attract ideal customers but surprise and delight them so they are excited to see you and want to tell others about your services
    • Give before you think of receiving
    • Jennifer’s passion- she loves making the world a better place by spreading joy, bringing people together, and share ideas, teaching about marketing
    • Helping one person sends a ripple effect that comes back as a wave of abundance
    • Discovering your three most important principles in your life your ‘why’, your superpower, your attitude
    • Finding your superpower- realize you have one, you ARE a big deal
    • Rockstar MarketingFocuses on what makes you unique, who is your target demographic, what is your “why” and what are the cities you want to serve
    • Focus on your strengths, delegate your weaknesses
    • Flexing your confidence muscle
    • Speaker at Vision 2021: Video marketing. What to say, how to edit etc.
    • Loving your customer- verb, the action of caring

    Resources:

    • Thanks to Jennifer Filzen for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    It all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.

    Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.

    Jennifer Filzen Previous Episodes HERE. Rock Start Marketing Website HERE.

    Link to the new book on Amazon HERE.

    Key Talking Points:

    • “The Giveth to Get Principle: How Relationships & Reciprocity Build Raving Fans. 5th book for Jennifer Filzen. See link to book above.
    • Not only attract ideal customers but surprise and delight them so they are excited to see you and want to tell others about your services
    • Give before you think of receiving
    • Jennifer’s passion- she loves making the world a better place by spreading joy, bringing people together, and share ideas, teaching about marketing
    • Helping one person sends a ripple effect that comes back as a wave of abundance
    • Discovering your three most important principles in your life your ‘why’, your superpower, your attitude
    • Finding your superpower- realize you have one, you ARE a big deal
    • Rockstar MarketingFocuses on what makes you unique, who is your target demographic, what is your “why” and what are the cities you want to serve
    • Focus on your strengths, delegate your weaknesses
    • Flexing your confidence muscle
    • Speaker at Vision 2021: Video marketing. What to say, how to edit etc.
    • Loving your customer- verb, the action of caring

    Resources:

    • Thanks to Jennifer Filzen for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    fbd5163f-2832-43eb-a126-481aed4c9861Fri, 29 Jan 2021 00:15:00 -040032:23falsefull610610The Give to Get Principle: How Relationships and Reciprocity Build Raving Fans [RR 610] We are happy to introduce Jennifer Filzen’s Fifth book which is out now on Amazon. The Book “The Give to Get Principle: How Relationships and Reciprocity Build Raving Fans” is a book that you can use as a tool to give back to the industry and to your community. If you are not involved enough in your community, you should be. Let this episode push you into paying it forward. Jennifer CEO of Rock Star Marketing, a digital marketing agency, will help you discover these three important principles you need in your life. Your Why, Your Superpower, and Your Attitude. If you only work on these three, you will improve. The incredibly successful businesses in our industry are extremely community-minded and involved. Use this episode as inspiration to take your community to the next level. The key talking points reside at remarkablersults.biz/e610    Stop Selling From Your Wallet [THA 208]Stop Selling From Your WalletKeith Knowlton. Keith and Linda started LK's Auto in 1994, Keith has been in the automotive business since 1979 working as a gas station attendant. Keith has been an ASE master technician for 25 years, AAM degree, and completed many Service Advisor courses being able to run 5 technicians with over 100k in sales each month. Keith wants to have complete customer satisfaction while expanding sales. Keith’s previous episodes are HERE. Andy Arndt has now has three shop buildings rather than two. He owns the original two and also rents a building across the street. Andy has one son in the business, Corey, who acts as general manager. . Andy’s previous episodes are HERE. Brian Gillis is the Chief You Net Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training. More about Brian Gillis…
    • 25+ Years owning and operating auto repair shops in Texas, Georgia and Colorado, multi-unit stores
    • Hired and Trained over 2000 staff members
    • Budgeting and Profits Brian’s Specialty
    • Smooth as silk with customers

    Brian’s previous episodes are HERE. Key Talking Points: 
    • The panel played a game on how much each of them would spend on certain items:Gym Membership
    • Dress Shoes or Boots
    • Birthday Gift for a Good Friend
    • Surround Sound System
    • Laptop Computer
    • Family Pet
    • Necktie
    • Bottle of Wine
    • It’s not a matter of how much disposable income someone has… so we can’t look at a customer and just start making decisions on pricing
    • Technician recommendation vs Invoice… ask the advisor why didn’t you recommend the repairsDon’t think for the customer
    • Don’t be a bleeding heart for customers
    • Having sympathy for older customers... can cost you
    • Have empathy, but don’t give away the shops moneyDon’t think “wow, this is gonna cost a lot of money”
    • Push that thought to the side
    • If not, you will be limiting your potential
    • “Wisdom Credits” for seniors, emotional attachmentIs there sentimental value to the car
    • Be tough on coupons
    • Guidance for the boomer generationHave senior or military discounts pre-established in your books
    • Have discounts across the board so you’re prepared for it $$
    • Don’t put money ahead of safetyPeople play the poverty story all the time
    • Don’t compromise the safety of a vehicle over money
    • If they are truly down on their luck financially, you can...
    • Prioritize the repairs in an effort to help the customer
    • The power of understanding the profit and lossKnowing what the parts costs
    • Having an understanding of the overhead costs
    • Teach your service advisors these costs
    • The goals for average work order can result in a loss of salesDon’t just hit the goal, work beyond that
    • Don’t get complacent in the afternoon if you’ve had a good morning
    • Final WordsBrianRun out there and run this game
    • AndyThe help from Brian with my advisors is amazing
    • KeithIt’s always about training, about getting better
    • Always identify the next training needs
    • Too many times we think about our own money tolerance instead of the customer needs
    • We think what others believe is a lot of money
    • We have different lines in the sand, you’ll limit yourself to and your potential
    • Don’t make the customer decision for them

    Resources:
    Facebook   Twitter   Linked In   Email Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    Keith Knowlton. Keith and Linda started LK's Auto in 1994, Keith has been in the automotive business since 1979 working as a gas station attendant. Keith has been an ASE master technician for 25 years, AAM degree, and completed many Service Advisor courses being able to run 5 technicians with over 100k in sales each month. Keith wants to have complete customer satisfaction while expanding sales. Keith’s previous episodes are HERE. Andy Arndt has now has three shop buildings rather than two. He owns the original two and also rents a building across the street. Andy has one son in the business, Corey, who acts as general manager. . Andy’s previous episodes are HERE. Brian Gillis is the Chief You Net Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training. More about Brian Gillis…
    • 25+ Years owning and operating auto repair shops in Texas, Georgia and Colorado, multi-unit stores
    • Hired and Trained over 2000 staff members
    • Budgeting and Profits Brian’s Specialty
    • Smooth as silk with customers

    Brian’s previous episodes are HERE. Key Talking Points: 
    • The panel played a game on how much each of them would spend on certain items:Gym Membership
    • Dress Shoes or Boots
    • Birthday Gift for a Good Friend
    • Surround Sound System
    • Laptop Computer
    • Family Pet
    • Necktie
    • Bottle of Wine
    • It’s not a matter of how much disposable income someone has… so we can’t look at a customer and just start making decisions on pricing
    • Technician recommendation vs Invoice… ask the advisor why didn’t you recommend the repairsDon’t think for the customer
    • Don’t be a bleeding heart for customers
    • Having sympathy for older customers... can cost you
    • Have empathy, but don’t give away the shops moneyDon’t think “wow, this is gonna cost a lot of money”
    • Push that thought to the side
    • If not, you will be limiting your potential
    • “Wisdom Credits” for seniors, emotional attachmentIs there sentimental value to the car
    • Be tough on coupons
    • Guidance for the boomer generationHave senior or military discounts pre-established in your books
    • Have discounts across the board so you’re prepared for it $$
    • Don’t put money ahead of safetyPeople play the poverty story all the time
    • Don’t compromise the safety of a vehicle over money
    • If they are truly down on their luck financially, you can...
    • Prioritize the repairs in an effort to help the customer
    • The power of understanding the profit and lossKnowing what the parts costs
    • Having an understanding of the overhead costs
    • Teach your service advisors these costs
    • The goals for average work order can result in a loss of salesDon’t just hit the goal, work beyond that
    • Don’t get complacent in the afternoon if you’ve had a good morning
    • Final WordsBrianRun out there and run this game
    • AndyThe help from Brian with my advisors is amazing
    • KeithIt’s always about training, about getting better
    • Always identify the next training needs
    • Too many times we think about our own money tolerance instead of the customer needs
    • We think what others believe is a lot of money
    • We have different lines in the sand, you’ll limit yourself to and your potential
    • Don’t make the customer decision for them

    Resources:
    Facebook   Twitter   Linked In   Email Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>    12245d74-9115-429e-93b1-2469a04cc9c7Thu, 28 Jan 2021 00:15:00 -040037:48falsefull208208THA 208 Stop Selling From Your Wallet Too many times we think about our own money tolerance instead of the customer needs. We think what others believe is a lot of money to us is not. We also can’t fathom people paying what they do for services because we would not. We have different lines in the sand when it comes to price perception and if you sell from your own wallet you’ll limit yourself, do what is not necessarily right for your customer and limit your potential, not only for yourself but for the business. In other words, don’t make the decision for your customer. Let them decide. We play a really insightful game that you need to do with your team. I’m with Brian Gillis of You Net Results, who brought this excellent topic and the neat game we play, also Andy Arndt of Arndt Automotive in Malta, IL. And Keith Knowlton of LKS Auto Repair, Bremerton, Wa. They bring sound, practical, and professional advice for all of us to stop selling from our own wallets. Too many times we think about our own money tolerance instead of the customer's needs. This episode’s key talking points are already done for you. They reside on the show notes page at remarkableresults.biz/a208.    MSO: 18 Team Members Tested Positive for Covid. How We Survived [RR 609]MSO: 18 Team Members Tested Positive for Covid. How We Survived.Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.

    Dynamic Automotive is an MSO (Multi Shop Operation). They have stores in Frederick, Libertytown, Urbana and New Market. Webiste: https://dynamicautomotive.net/

    Key Talking Points:

    • Two locations shut down at two different times 
    • November 2020- few cases with employees, health department quarantined everyone
    • Loss of $100,000 during shut down  
    • 18-20 employees out of 40 total have tested positive in 6 month period- only 3 spouses have caught it   
    • Adapted with phone service from home- Jose used app on cell phone to continue to service customers and shuttle vehicles to other locations or reschedule for the future (air traffic controller) 
    • Tell customers the truth- the team is sick and you are doing everything you can. Received gratitude and understanding from customers 
    • Need to take care of the customer, each other and the business 
    • Paid all employees when shut down- had savings. Keeps cash flow of 6+ months for ‘in case of emergency.’ If you keep 8 months it can be used for opportunities (equipment or another business) 
    • Preparation is the key to survival- the business had already been preparing for possible shut down due to Covid 
    • Other locations showed ownership and caring nature for the affected employees and business owners 
    • Communication is always most important during everyday occurrences, crisis and personal life
    • Everyone is dealing with the pandemic in one form or another 
    • Freedom is on four wheels during the pandemic People are traveling via their vehicles more than ever
    • Vehicle maintenance is an investment now, not a luxury
    • Annual Christmas party (pre Covid)- over 150 peopleInvite your family and who you are closest with- Dwayne wants to meet them and get to know them 
    • Way to get team members and their family completely on board      

    Resources:

    • Thanks to Dwayne Myers for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

    Visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

     

    ]]>    Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.

    Dynamic Automotive is an MSO (Multi Shop Operation). They have stores in Frederick, Libertytown, Urbana and New Market. Webiste: https://dynamicautomotive.net/

    Key Talking Points:

    • Two locations shut down at two different times 
    • November 2020- few cases with employees, health department quarantined everyone
    • Loss of $100,000 during shut down  
    • 18-20 employees out of 40 total have tested positive in 6 month period- only 3 spouses have caught it   
    • Adapted with phone service from home- Jose used app on cell phone to continue to service customers and shuttle vehicles to other locations or reschedule for the future (air traffic controller) 
    • Tell customers the truth- the team is sick and you are doing everything you can. Received gratitude and understanding from customers 
    • Need to take care of the customer, each other and the business 
    • Paid all employees when shut down- had savings. Keeps cash flow of 6+ months for ‘in case of emergency.’ If you keep 8 months it can be used for opportunities (equipment or another business) 
    • Preparation is the key to survival- the business had already been preparing for possible shut down due to Covid 
    • Other locations showed ownership and caring nature for the affected employees and business owners 
    • Communication is always most important during everyday occurrences, crisis and personal life
    • Everyone is dealing with the pandemic in one form or another 
    • Freedom is on four wheels during the pandemic People are traveling via their vehicles more than ever
    • Vehicle maintenance is an investment now, not a luxury
    • Annual Christmas party (pre Covid)- over 150 peopleInvite your family and who you are closest with- Dwayne wants to meet them and get to know them 
    • Way to get team members and their family completely on board      

    Resources:

    • Thanks to Dwayne Myers for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

    Visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

     

    ]]>    2cc14e5e-3fa8-43e8-8d0f-601979637a97Tue, 26 Jan 2021 00:15:00 -040038:19falsefull609609MSO: 18 Team Members Tested Positive for Covid. How We Survived [RR 609] What can we learn from this unprecedented year? A lot! Our story today is of a hard hit multi-store operation (MSO) and how it survived 18 team members who contracted Covid-19. The preparation years before Covid-19 was to become a pandemic is the anchor in this story. It is proof of concept. Build a strong culture, put your people first, love your customers, engage all the latest technology and systems, and have strong processes and procedures. With all that in place, you can navigate just about anything. Dwayne Myers from Dynamic Automotive from Frederick, MD, and his partners, Jose Buesso and Lee Foreman put their company in the position to fight through their Covid-19 barrage and come out the other side in decent shape. Surviving the ordeal was gut-wrenching and thought reflecting. Yet they did. This is homework for you to Listen to Learn Just One Thing! You can find Dwayne Myers’s other episodes, and the key talking points, they reside at remarkablersults.biz/e609    Career Upgrade: Service Manager to Shop Owner at 29 Years Old [RR 608]Career Upgrade: Service Manager to Shop Owner at 29 Years OldColleen Yarger came from the hotel industry 10 years ago and now owns her own shop today. Colleen’s career has been a whirlwind! She always had a passion for helping others and to become a true customer advocate in whatever job she had. She truly enjoyed being a service manager and thought what better way to continue her path than to become a shop owner.

    Colleen enjoys taking time for the little things and traveling, a true old soul stuck in a millennial body. She spends most of her free time with family and loves to garden. Colleen’s episodes HERE.

    Key Talking Points:

    • Owner of Mark’s Independent Service Owner as of January 4th, 2021. Purchased form Mark Goldsmith
    • Buys the shop before owning her own home
    • Came from the hotel industry (working front desk at 19 years old)- met Maylan Newton (hosted service writers school at the hotel). After sending him her resume and interview with Ryan Tunison and accepted the job without knowing what it was going to entail 
    • The first day of the job was to sell work orders- didn’t have any knowledge about cars but had a customer service experience 
    • Spent time learning about cars and taking classes on the weekends
    • Moved back home and with the help of her business coach, had an interview with Mark- hired on a trial basis and hired after 3 days 
    • Worked for Mark for 3 years and then bought the business at 29 years old 
    • Constantly working with technicians on processes and procedures for business - written in tablet form
    • Has 4 bays, 1 technician, and 1 apprentice technician- interviewing to gain another technician and apprentice technician 
    • Female service advisor- warming and inviting to customers when they first walk-in 
    • Values the importance of belonging to associations- networking with other people and gaining insight on their input  
    • Succession planDo I really want to do this? Where am I at in my career? Where do I want to go from here?
    • Worked with Bob Ward on the succession plan 
    • Nerves took over her first day as owner- working on building self-confidence, often overthinks and second-guesses herself  
    • Owners often don’t know when they want to retire- if becoming a business owner is your goal communicate that with the owner

    Resources:

    • Thanks to Colleen Yarger for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Colleen Yarger came from the hotel industry 10 years ago and now owns her own shop today. Colleen’s career has been a whirlwind! She always had a passion for helping others and to become a true customer advocate in whatever job she had. She truly enjoyed being a service manager and thought what better way to continue her path than to become a shop owner.

    Colleen enjoys taking time for the little things and traveling, a true old soul stuck in a millennial body. She spends most of her free time with family and loves to garden. Colleen’s episodes HERE.

    Key Talking Points:

    • Owner of Mark’s Independent Service Owner as of January 4th, 2021. Purchased form Mark Goldsmith
    • Buys the shop before owning her own home
    • Came from the hotel industry (working front desk at 19 years old)- met Maylan Newton (hosted service writers school at the hotel). After sending him her resume and interview with Ryan Tunison and accepted the job without knowing what it was going to entail 
    • The first day of the job was to sell work orders- didn’t have any knowledge about cars but had a customer service experience 
    • Spent time learning about cars and taking classes on the weekends
    • Moved back home and with the help of her business coach, had an interview with Mark- hired on a trial basis and hired after 3 days 
    • Worked for Mark for 3 years and then bought the business at 29 years old 
    • Constantly working with technicians on processes and procedures for business - written in tablet form
    • Has 4 bays, 1 technician, and 1 apprentice technician- interviewing to gain another technician and apprentice technician 
    • Female service advisor- warming and inviting to customers when they first walk-in 
    • Values the importance of belonging to associations- networking with other people and gaining insight on their input  
    • Succession planDo I really want to do this? Where am I at in my career? Where do I want to go from here?
    • Worked with Bob Ward on the succession plan 
    • Nerves took over her first day as owner- working on building self-confidence, often overthinks and second-guesses herself  
    • Owners often don’t know when they want to retire- if becoming a business owner is your goal communicate that with the owner

    Resources:

    • Thanks to Colleen Yarger for her contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    736c6c77-4af0-48bd-806a-6c040a178877Fri, 22 Jan 2021 00:15:00 -040022:56falsefull608608Career Upgrade: Service Manager to Shop Owner at 29 Years Old [RR 608] In keeping with my goal to interview new shop owners and the upcoming youth of our industry. Here is an incredible story. Our episode today a succession story from a non-family internal candidate. A trusted service manager who hasn't even purchased her first home. Welcome, Colleen Yarger. She trained in the hotel industry for more than 10 years and has risen through the ranks as a service manager. Amazing that this 29-year-old has taken steps to become a shop owner. Despite her young age, she doesn’t lack the talent and has been guided by former owner Mark Goldsmith who has been a great supporter of the RR podcast. This episode shows what is possible and how Colleen seized many opportunities she had presented to her starting with my friend Maylon Newton, then with Ryan Tunison. Lots of great inspiration to see what can be possible when you capitalize on every situation presented. The key talking points reside at remarkablersults.biz/e608    Pre Scheduling Appointments – The Time Has Come [THA 207]Pre Scheduling Appointments - The Time Has Come

    https://youtu.be/CY5NhAqzOx0

    Greg Skolnik is the owner of Motor Works, Inc. in Rockville, MD.  He is certified as a Master Automobile Technician and holds the prestigious L-1 advanced engine performance and emission analysis certification. Greg also received his (AMAM) degree from the Automotive Management Institute. Greg has a four day work week and has been doing pre-scheduling for years. He is also a part-time coach for Elite World Wide. Listen to Greg's previous episodes HERE.

    Bill Thompson is the President of IMR Inc. Founded in 1975, IMR conducts syndicated and proprietary market research studies that focus on the automotive industry including the automotive aftermarket, heavy-duty, and fleet segments. Since Bill joined IMR in 2003, the company has expanded its research portfolio and service offerings to provide a wide range of strategic and tactical solutions that provide insight into your most pressing questions. With a focus on industry trends, consumer and repair shop purchasing behavior, channel trends, and many other important metrics, IMR’s research provides insight into your market that can bring you closer to your customers, distribution channels, and market opportunities. Listen to Bill’s previous episodes HERE.

    Craig Noel, Owner of 4 location Sun Automotive Springfield, OR. Craig graduated from Lane Community College in 1987 with a Bachelor of Science in Automotive Repair and quickly went to work. He worked for Ford as a Senior Master Technician and then working my way up through the ranks as Team Lead, Service Advisor, Assistant Service Manager.

    He has also built ground up Street Rods/Show Cars for over 30 years as a hobby. He was “headhunted” by the original owner of Sun Automotive in 2011 and became GM at that time. As of January 1st 2017, he is the proud owner of Sun Automotive. Craig was also on the Academy discussion on 250K Maintenance Program.

    Key Talking Points

    • IMR Charts How worried are you about being exposed to Covid-19 by taking your car to a repair shop?
    • If a vehicle in your household needed repair today would you research reviews for vehicle repair shops?
    • If a vehicle in your household needed repair today would you choose a repair shop that offers a ‘Touchless’ customer experience?
    • If a vehicle in your household needed repair today would you take advantage of a financing option for a major repair?
    • If a vehicle in your household needed repair today would you accept an appointment in the future for your vehicle’s next scheduled maintenance? 
    • Schedule in advance like you do the dentistPencil them in on a certain date
    • Follow up a week or two prior to confirm
    • Sell it as ‘you want to make sure the right technician is here to accommodate the repairs or maintenance needed for this appointment’
    • Get the customers conditioned to this process
    •  What if the customer says noWhy be penny wise pound foolish with your car
    • Explain to them why it’s important
    • Extend the life of the car/investment
    • Scheduling ahead is a piece of mind for the customer
    • How do we go about doing this?What are the processes in place here?
    • Create a ‘canned jobs’ services sheets
    • Create a series of processes by your front office
    • We are in the relationship business
    • At the beginning, you might get some pushback, but eventually, your customers will ask you about scheduling the next appointment
    • Offer a credit for pre-scheduling appointments
    •  Phone rings and service advisor needs to spend 10 minutes booking an appointment vs the pre-scheduling appointmentsProactive internal and external communication
    • Imagine the freed-up time you get with clients
    • Move from a reactive shop to an action focus
    • Move the process forward
    • Offer a limited loaner car and you want them to be able to get one
    • Final ThoughtsBill ThompsonOut of 26K households questioned, 59.7% of them say that they would accept an appointment in the future
    • Craig NoelFocus on the relational part of what our responsibilities to help the customer are all about
    • It’s all about being proactive
    • Greg SkolnikThe end result of this is, we will have trained our clients that we have our stuff together vs the guy down the street

    Resources:


    Facebook   Twitter   Linked In   Email

    Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>

    https://youtu.be/CY5NhAqzOx0

    Greg Skolnik is the owner of Motor Works, Inc. in Rockville, MD.  He is certified as a Master Automobile Technician and holds the prestigious L-1 advanced engine performance and emission analysis certification. Greg also received his (AMAM) degree from the Automotive Management Institute. Greg has a four day work week and has been doing pre-scheduling for years. He is also a part-time coach for Elite World Wide. Listen to Greg's previous episodes HERE.

    Bill Thompson is the President of IMR Inc. Founded in 1975, IMR conducts syndicated and proprietary market research studies that focus on the automotive industry including the automotive aftermarket, heavy-duty, and fleet segments. Since Bill joined IMR in 2003, the company has expanded its research portfolio and service offerings to provide a wide range of strategic and tactical solutions that provide insight into your most pressing questions. With a focus on industry trends, consumer and repair shop purchasing behavior, channel trends, and many other important metrics, IMR’s research provides insight into your market that can bring you closer to your customers, distribution channels, and market opportunities. Listen to Bill’s previous episodes HERE.

    Craig Noel, Owner of 4 location Sun Automotive Springfield, OR. Craig graduated from Lane Community College in 1987 with a Bachelor of Science in Automotive Repair and quickly went to work. He worked for Ford as a Senior Master Technician and then working my way up through the ranks as Team Lead, Service Advisor, Assistant Service Manager.

    He has also built ground up Street Rods/Show Cars for over 30 years as a hobby. He was “headhunted” by the original owner of Sun Automotive in 2011 and became GM at that time. As of January 1st 2017, he is the proud owner of Sun Automotive. Craig was also on the Academy discussion on 250K Maintenance Program.

    Key Talking Points

    • IMR Charts How worried are you about being exposed to Covid-19 by taking your car to a repair shop?
    • If a vehicle in your household needed repair today would you research reviews for vehicle repair shops?
    • If a vehicle in your household needed repair today would you choose a repair shop that offers a ‘Touchless’ customer experience?
    • If a vehicle in your household needed repair today would you take advantage of a financing option for a major repair?
    • If a vehicle in your household needed repair today would you accept an appointment in the future for your vehicle’s next scheduled maintenance? 
    • Schedule in advance like you do the dentistPencil them in on a certain date
    • Follow up a week or two prior to confirm
    • Sell it as ‘you want to make sure the right technician is here to accommodate the repairs or maintenance needed for this appointment’
    • Get the customers conditioned to this process
    •  What if the customer says noWhy be penny wise pound foolish with your car
    • Explain to them why it’s important
    • Extend the life of the car/investment
    • Scheduling ahead is a piece of mind for the customer
    • How do we go about doing this?What are the processes in place here?
    • Create a ‘canned jobs’ services sheets
    • Create a series of processes by your front office
    • We are in the relationship business
    • At the beginning, you might get some pushback, but eventually, your customers will ask you about scheduling the next appointment
    • Offer a credit for pre-scheduling appointments
    •  Phone rings and service advisor needs to spend 10 minutes booking an appointment vs the pre-scheduling appointmentsProactive internal and external communication
    • Imagine the freed-up time you get with clients
    • Move from a reactive shop to an action focus
    • Move the process forward
    • Offer a limited loaner car and you want them to be able to get one
    • Final ThoughtsBill ThompsonOut of 26K households questioned, 59.7% of them say that they would accept an appointment in the future
    • Craig NoelFocus on the relational part of what our responsibilities to help the customer are all about
    • It’s all about being proactive
    • Greg SkolnikThe end result of this is, we will have trained our clients that we have our stuff together vs the guy down the street

    Resources:


    Facebook   Twitter   Linked In   Email

    Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>    205eb00a-a48d-4eef-bf8c-db953817dc96Thu, 21 Jan 2021 00:15:00 -040049:27falsefull207207THA 207 Pre Scheduling Appointments - The Time Has Come Welcome to the 207th episode of the Town Hall Academy. Right up front l want to warn you. This discussion may just change the way you do business. I want you to give it your all and when done implement the tactics you discover. I know your business will blossom. Scheduling future appointments is not a new concept. You know about it but have never decided it was good for your business or your customer. We have solid statistics that demonstrate that 59% of your customers are willing and ready to accept a future appointment for maintenance service. Ever walk out of the dentist's office without your next hygiene appointment. How about a hair salon? I’m with Bill Thompson, Craig Noel, and Greg Skolnik. Bill Thompson brings his critical data to support this strategy, Greg has been doing this for years and has the data to prove the strength of the strategy and Craig is starting to pre-book now. There was a ton of passion flowing throughout this episode. I believe you’ll be moved to start in your business. So …. Let's talk about it. This episode’s key talking points are already done for you. They reside on the show notes page at remarkableresults.biz/a207. Enjoy.    Five Steps to Equipping Others - Weekly Blitz with Chris Cotton [E002] - Chris Cotton Weekly BlitzFive Steps to Equipping Others - Weekly Blitz with Chris Cotton [E002] - Chris Cotton Weekly BlitzFive Steps to Equipping Others - Weekly Blitz with Chris Cotton

    ]]>    Five Steps to Equipping Others - Weekly Blitz with Chris Cotton

    ]]>    4b554361-c90f-49a2-92d0-9d1597f06297Tue, 19 Jan 2021 10:00:00 -040004:27falsebonus    Brainstorming on Shop Ownership – A Business Not a Hobby [RR 607]Owning a Shop is not a Hobby, It is WorkChris Cotton has been in the customer service industry for over 40 years and has been in the auto repair industry for over 25 years. He is a former shop owner that has dedicated his life to helping YOU to get your business where you want it to be and helping you FOCUS on the things that matter to you. Find Chris’ previous episodes HERE.

    Key Talking Points:

    • Cannot fall under the assumption that once you buy a business it will start generating cash flow return- most of the time you need cash flow to put into the business  
    • Additional expensesMarketing expense 3-5% - Facebook Ads, website, ad words campaigns, direct mail Need more than a website (need to have SEO content and ranking): need people to be able to find you. Potential customers will Google search for repair shops.  
    • POS system, software upgrades, systems/processes
    • Payroll, accounting, business coach
    • Evaluate the business- budget, budgets, sales level, profit 
    • Equipment maintenance- age of equipment, upgrades, inspections on lifts, set aside money for what will wear out and need to be replaced
    • Seek help from other shop owners/business coaches
    • Make your business work for you, don’t let you work for the business
    • Succession planningEasier when it’s done in house 
    • Transition to go from one of the coworkers to now the boss
    • HR- Always changing and evolving, refer to handbooks, job descriptions, training, and state requirements when it comes to firing an employee

    Resources:

    • Thanks to Chris Cotton for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming.

    You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer. Visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

     

    ]]>    Chris Cotton has been in the customer service industry for over 40 years and has been in the auto repair industry for over 25 years. He is a former shop owner that has dedicated his life to helping YOU to get your business where you want it to be and helping you FOCUS on the things that matter to you. Find Chris’ previous episodes HERE.

    Key Talking Points:

    • Cannot fall under the assumption that once you buy a business it will start generating cash flow return- most of the time you need cash flow to put into the business  
    • Additional expensesMarketing expense 3-5% - Facebook Ads, website, ad words campaigns, direct mail Need more than a website (need to have SEO content and ranking): need people to be able to find you. Potential customers will Google search for repair shops.  
    • POS system, software upgrades, systems/processes
    • Payroll, accounting, business coach
    • Evaluate the business- budget, budgets, sales level, profit 
    • Equipment maintenance- age of equipment, upgrades, inspections on lifts, set aside money for what will wear out and need to be replaced
    • Seek help from other shop owners/business coaches
    • Make your business work for you, don’t let you work for the business
    • Succession planningEasier when it’s done in house 
    • Transition to go from one of the coworkers to now the boss
    • HR- Always changing and evolving, refer to handbooks, job descriptions, training, and state requirements when it comes to firing an employee

    Resources:

    • Thanks to Chris Cotton for his contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
    • Find every podcast episode HERE.
    • Every episode is segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming.

    You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer. Visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

     

    ]]>    ad06364e-144d-408d-82f7-eabbd37b39c4Tue, 19 Jan 2021 00:15:00 -040031:21falsefull607607Brainstorming on Shop Ownership - A Business Not a Hobby [RR 607] Chris Cotton once again shares his experience on shop ownership. Chris warns that buying your first shop and or getting into business as a new auto repair shop is not a cakewalk. Just because you know stuff about cars and love working on them doesn’t make it easy. You don’t treat it like a hobby, you treat it like a business. Strong words of wisdom from Chris warning those who venture into shop ownership must have strong financial goals to reach. You need to have a lot of brainstorming or planning sessions to come out successfully. You will not be an overnight success. A fun and fast-paced episode. Make listening to it your homework. You can find Chris Cotton’s other episodes and the key talking points at remarkablersults.biz/e607    Owner, Technician, Service Advisor – Working Together – AAPEX 2020 Honors [RR 606]Owner, Technician, Service Advisor - Working Together - AAPEX 2020 HonorsBrian Sump is the AAPEX 2020 Shop Owner of the Year. He owns Avalon Motor Sports and Urbana Auto Care, Denver Colorado Area

    Norm Schultz is the AAPEX 2020 Technician of the Year.

    He is an ASE Master Certified and he is from Interstate Auto Care, Madison Heights, MI owned by Bill Nalu.

    Jason Sexton is the AAPEX 2020 Service Advisor of the Year. He is from Dynamic Automotive, Frederick, MD which is owned by Dwyane Myers, Jose Bueso and Lee Forman

    Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007. But in the years since, he has used his business acumen and detailed, process-based management philosophy to grow the German-specialty shop into what a number of industry consultants consider to be an industry leader. Brian now has four locations. Listen to Brian’s previous episodes HERE

    Norm Schultz. With no formal trade school training, Norm has worked 50 to 60 hrs per week throughout his 20 career. Getting a minimum of 40 hours of training. Making steps to a proper diagnosis. Because Norm is a ASE master technician in an auto/light truck and heavy duty truck, his workload can vary greatly day to day. His tools of the trade are everything from IATN and Identifix, to a network of seasoned technicians that he networks with regularly. Additionally, Norm has full discretion to source new diagnostic equipment/tools, and sign himself up for online and offline training for himself and his crew. Listen to Norm’s episodes HERE

    Jason Sexton has excellent sales skills. He has no problem getting the sale. He loves to learn. To keep him engaged, shop needed to send him to some form of major training a year. He is a sponge for knowledge. He has been to Vision, AAPEX, Automechanika,, Elite Worldwide 6 month Master training class, Jason Servito sales class and more. Listen to Jason’s episodes HERE

    Key Talking Points:

    • Company valuesYou’re either demonstrating values or you are not 
    • Can be easily forgotten if not at forefront of business- needs to be talked about during hiring process, employee reviews, training and day to day work environment 
    • Instead of owner solely deciding on values, let team do it together
    • 3 categories- aspirational (striving towards those everyday) minimum (minimum values you must possess) core/cornerstone (unwavering value)
    • Being a team player- celebrate the small wins and support each other during the difficult times
    • Learn how to communicate with each other and guide each other- read body language 
    • Toxicity in the work environment can be a detrimental decline in business- what is causing the toxicity within that employee and how can it get turned around 
    • Finding a “home” and reinventing yourself Discover Norm Shults “2.0”
    • Norm drives 86 miles one way to work. Sacrifices will be made to find the right work environment 
    • Share the ‘secret sauce’ to success instead of protecting it  
    • Always be of the mindset that you are training your replacement
    • Create leaders in your businessSecond in command 
    • 3 types of people in business- sponges (new people soaking up information and culture, hyengas (gossip, unpleasant) camels (one hump- loyal and make right choices, two hump- ideal employee, servant leader) 
    • Always be recruiting 
    • There’s always tomorrowYou will get through it- no matter how difficult a situation may be
    • New customers tomorrow and the support of employees around you

    Resources:

    • Thanks to Brian Sump, Norm Schultz, and Jason Sexton for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    Brian Sump is the AAPEX 2020 Shop Owner of the Year. He owns Avalon Motor Sports and Urbana Auto Care, Denver Colorado Area

    Norm Schultz is the AAPEX 2020 Technician of the Year.

    He is an ASE Master Certified and he is from Interstate Auto Care, Madison Heights, MI owned by Bill Nalu.

    Jason Sexton is the AAPEX 2020 Service Advisor of the Year. He is from Dynamic Automotive, Frederick, MD which is owned by Dwyane Myers, Jose Bueso and Lee Forman

    Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007. But in the years since, he has used his business acumen and detailed, process-based management philosophy to grow the German-specialty shop into what a number of industry consultants consider to be an industry leader. Brian now has four locations. Listen to Brian’s previous episodes HERE

    Norm Schultz. With no formal trade school training, Norm has worked 50 to 60 hrs per week throughout his 20 career. Getting a minimum of 40 hours of training. Making steps to a proper diagnosis. Because Norm is a ASE master technician in an auto/light truck and heavy duty truck, his workload can vary greatly day to day. His tools of the trade are everything from IATN and Identifix, to a network of seasoned technicians that he networks with regularly. Additionally, Norm has full discretion to source new diagnostic equipment/tools, and sign himself up for online and offline training for himself and his crew. Listen to Norm’s episodes HERE

    Jason Sexton has excellent sales skills. He has no problem getting the sale. He loves to learn. To keep him engaged, shop needed to send him to some form of major training a year. He is a sponge for knowledge. He has been to Vision, AAPEX, Automechanika,, Elite Worldwide 6 month Master training class, Jason Servito sales class and more. Listen to Jason’s episodes HERE

    Key Talking Points:

    • Company valuesYou’re either demonstrating values or you are not 
    • Can be easily forgotten if not at forefront of business- needs to be talked about during hiring process, employee reviews, training and day to day work environment 
    • Instead of owner solely deciding on values, let team do it together
    • 3 categories- aspirational (striving towards those everyday) minimum (minimum values you must possess) core/cornerstone (unwavering value)
    • Being a team player- celebrate the small wins and support each other during the difficult times
    • Learn how to communicate with each other and guide each other- read body language 
    • Toxicity in the work environment can be a detrimental decline in business- what is causing the toxicity within that employee and how can it get turned around 
    • Finding a “home” and reinventing yourself Discover Norm Shults “2.0”
    • Norm drives 86 miles one way to work. Sacrifices will be made to find the right work environment 
    • Share the ‘secret sauce’ to success instead of protecting it  
    • Always be of the mindset that you are training your replacement
    • Create leaders in your businessSecond in command 
    • 3 types of people in business- sponges (new people soaking up information and culture, hyengas (gossip, unpleasant) camels (one hump- loyal and make right choices, two hump- ideal employee, servant leader) 
    • Always be recruiting 
    • There’s always tomorrowYou will get through it- no matter how difficult a situation may be
    • New customers tomorrow and the support of employees around you

    Resources:

    • Thanks to Brian Sump, Norm Schultz, and Jason Sexton for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Find every podcast episode HERE.
    • Every episode segmented by Series HERE.
    • Key Word Search HERE.

    Be socially involved and in touch with the show:

    Facebook   Twitter   Linked In   Email

    Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy me a coffee

    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

    ]]>    bb287322-c2d4-47c1-8ac6-7f4832dd4767Fri, 15 Jan 2021 00:15:00 -040039:35falsefull606606Owner, Technician, Service Advisor - Working Together - AAPEX 2020 Honors [RR 606] This 606th episode honors the recipients of the AAPEX 2020 Awards. The first annual honors include Shop Owner of the Year, Technician of the Year, and Service Advisor of the Year. Sure we bestowed a bunch of high-fives upon these three outstanding aftermarket professionals, but you’ll love the episode as we discussed their roles in a shop environment and why working together through trust and respect make a huge difference for the business and work environment. Help me welcome Brian Sump of Avalon MotorSports and Urbana Auto Care as the AAPEX 2020 Shop Owner of the Year. Norm Schultz of Interstate Auto Care, Madison Heights, MI as AAPEX 2020 Technician of the Year, and Jason Sexton of Dynamic Automotive, Frederick, MD as the AAPEX 2020 Service Advisor of the Year. The key talking points for this episode reside at remarkableresults.biz/e606    Proof of Concept [THA 206]Proof of Concept

    https://youtu.be/rNGo5vos97o

    The Panel:

     

    • Michael Gallini, Eurauto Shop, Plano, TX
    • AJ Nealey, Nealey’s Auto Service, Edgewater, MD
    • Chris Cotton,AutoFixSOS

     

     

    Michael Gallini is a dad of 5. 3 girls and 2 boys. I came into the automotive industry in late 2001 by accident LOL. Worked for BMW for 7 years where I became a master technician, I left BMW in 2008 and went to Porsche where I got my Porsche certification. I left Porsche to give the independent world a shot. For as long as I can remember I've dreamed of being a business owner, fast forward to 2015 my dream came true. I went into ownership only from what I had seen and heard, little did I know there was that much more that I didn't know, hired a business coach in august of 2019. Listen to Michael’s previous episodes HERE.

    AJ Nealey got the mechanical bug at a young age playing with Legos. The bug quickly escalated to wrenching on his own car in high school, to his first full-time job as a technician and also to a racing career.

    He started Nealey Auto Service, Edgewater, MD, out of his one bay garage in 2011 after his racing career came to an end. After he married his wife, Stephanie, in 2014. AJ and Stephanie decided to focus all energy and resources to grow Nealey Auto Service. It all started with taking RLO Training’s Guerilla Shop Management course. Since then, they have grown to a 9 bay facility with 8 employees and have increased sales a total of 1172% since then. Listen to AJ’s previous episodes HERE.

    Chris Cotton utilizes the Profit First method of cash management. He is trained and certified by the Profit First Professionals organization to guide business owners and entrepreneurs in maximizing their profits.

    AutoFix is the first and currently the ONLY auto repair shop specific coaching company, nationwide, that has achieved certification in Profit First.

    Chris Cotton has been in the customer service industry for over 40 years and has been in the auto repair industry for over 25 years. He is a former shop owner that has dedicated his life to helping YOU to get your business where you want it to be and helping you FOCUS on the things that matter to you. Find Chris’ other episodes HERE.

    Key Talking Points

    • 20 Group Network Strong Get Stronger
    • If you had been listening to your 20 Group coaches all along, did you come out of the pandemic a little bit better than not?
    • Navy Seal Credo “You don’t rise to the level of your expectation, you fall to the level of your training”...apply that to your business
    • Be friends with your competitionStick together
    • Have a cup of coffee with the owner of the shop down the street
    • “Traction”Developing the culture for your business
    • Hire the correct people
    • If the captains calm, the crew is calm
    • Michael’s storyBeliever in being transparent
    • I became stagnant
    • Lead me to a few different groups
    • Sales improved within the first year
    • Not to let the word “No” come out of your mouth
    • Yes, Yes, Yes and see where it goes
    • You let a coach tell you how to run your business?Group process is absolutely instrumental
    • Feed of each other
    • Coaches share with you what works to run your business
    • Change is hard for a lot of people
    • Slow Day Action PlanKeep your guys busy
    • Idle time is a morale killer
    • Make a list for slow days
    • Profit First (book)Implement the concepts in the book
    • Need to have a rainy day fund
    • Can’t afford to not hire a business coach
    • Cash flow is the oxygen to your business
    • 3 legged stoolMarketing and Sales
    • Production in your shop
    • HR and Finance
    • What’s the problem with implementation?There’s not one thing you can’t implement
    • Say yes to everything and implement everything
    • Websites are like tattoos, you can spend $20 and have one, or you can spend $2,000 and get a really killer one
    • Not everyone was made to be a business owner 
    • Thinking you are the only one struggling is a mistake
    •  Final WordsAJ NealeyThe success stories exist
    • The one-man band shop owners think they are in a bubble and don’t know the way out
    • Auto shops are recession-proof and pandemic proof
    • You are the average of the top 5 people you hang out with
    • Making changes for the pandemic helps ease the customer
    • MichaelIt’s not why you’re different, it’s how you’re different
    • Changing with the market and the economy
    • ChrisI challenge you to listen to back episodes
    • All kinds of new people getting into the industry because it has proven to be recession-proof and pandemic proof
    • Read Books http://remarkableresults.biz/books

    Resources:


    Facebook   Twitter   Linked In   Email

    Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>

    https://youtu.be/rNGo5vos97o

    The Panel:

     

    • Michael Gallini, Eurauto Shop, Plano, TX
    • AJ Nealey, Nealey’s Auto Service, Edgewater, MD
    • Chris Cotton,AutoFixSOS

     

     

    Michael Gallini is a dad of 5. 3 girls and 2 boys. I came into the automotive industry in late 2001 by accident LOL. Worked for BMW for 7 years where I became a master technician, I left BMW in 2008 and went to Porsche where I got my Porsche certification. I left Porsche to give the independent world a shot. For as long as I can remember I've dreamed of being a business owner, fast forward to 2015 my dream came true. I went into ownership only from what I had seen and heard, little did I know there was that much more that I didn't know, hired a business coach in august of 2019. Listen to Michael’s previous episodes HERE.

    AJ Nealey got the mechanical bug at a young age playing with Legos. The bug quickly escalated to wrenching on his own car in high school, to his first full-time job as a technician and also to a racing career.

    He started Nealey Auto Service, Edgewater, MD, out of his one bay garage in 2011 after his racing career came to an end. After he married his wife, Stephanie, in 2014. AJ and Stephanie decided to focus all energy and resources to grow Nealey Auto Service. It all started with taking RLO Training’s Guerilla Shop Management course. Since then, they have grown to a 9 bay facility with 8 employees and have increased sales a total of 1172% since then. Listen to AJ’s previous episodes HERE.

    Chris Cotton utilizes the Profit First method of cash management. He is trained and certified by the Profit First Professionals organization to guide business owners and entrepreneurs in maximizing their profits.

    AutoFix is the first and currently the ONLY auto repair shop specific coaching company, nationwide, that has achieved certification in Profit First.

    Chris Cotton has been in the customer service industry for over 40 years and has been in the auto repair industry for over 25 years. He is a former shop owner that has dedicated his life to helping YOU to get your business where you want it to be and helping you FOCUS on the things that matter to you. Find Chris’ other episodes HERE.

    Key Talking Points

    • 20 Group Network Strong Get Stronger
    • If you had been listening to your 20 Group coaches all along, did you come out of the pandemic a little bit better than not?
    • Navy Seal Credo “You don’t rise to the level of your expectation, you fall to the level of your training”...apply that to your business
    • Be friends with your competitionStick together
    • Have a cup of coffee with the owner of the shop down the street
    • “Traction”Developing the culture for your business
    • Hire the correct people
    • If the captains calm, the crew is calm
    • Michael’s storyBeliever in being transparent
    • I became stagnant
    • Lead me to a few different groups
    • Sales improved within the first year
    • Not to let the word “No” come out of your mouth
    • Yes, Yes, Yes and see where it goes
    • You let a coach tell you how to run your business?Group process is absolutely instrumental
    • Feed of each other
    • Coaches share with you what works to run your business
    • Change is hard for a lot of people
    • Slow Day Action PlanKeep your guys busy
    • Idle time is a morale killer
    • Make a list for slow days
    • Profit First (book)Implement the concepts in the book
    • Need to have a rainy day fund
    • Can’t afford to not hire a business coach
    • Cash flow is the oxygen to your business
    • 3 legged stoolMarketing and Sales
    • Production in your shop
    • HR and Finance
    • What’s the problem with implementation?There’s not one thing you can’t implement
    • Say yes to everything and implement everything
    • Websites are like tattoos, you can spend $20 and have one, or you can spend $2,000 and get a really killer one
    • Not everyone was made to be a business owner 
    • Thinking you are the only one struggling is a mistake
    •  Final WordsAJ NealeyThe success stories exist
    • The one-man band shop owners think they are in a bubble and don’t know the way out
    • Auto shops are recession-proof and pandemic proof
    • You are the average of the top 5 people you hang out with
    • Making changes for the pandemic helps ease the customer
    • MichaelIt’s not why you’re different, it’s how you’re different
    • Changing with the market and the economy
    • ChrisI challenge you to listen to back episodes
    • All kinds of new people getting into the industry because it has proven to be recession-proof and pandemic proof
    • Read Books http://remarkableresults.biz/books

    Resources:


    Facebook   Twitter   Linked In   Email

    Mobile Listening APP's HERE

    Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

    Buy Carm a Cup of Coffee 

    This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

    This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

    ]]>    941341e7-79aa-4c14-aa46-619b8402875aThu, 14 Jan 2021 00:15:00 -040042:17falsefull206206THA 206 Proof of Concept The pandemic was the test of preparedness, fortitude, leadership, nerves, among others. Our topic “Proof of Concept” is the story behind the strong getting stronger. The leaders who listened and implemented the strategies being served up by the industry pundits especially coaches over the last 3 to 4 years found themselves in a good place. You’ve heard them enforce on the podcast, … essential tactics like strong business culture, a commitment to training your team, firing non-productive or toxic employees, DVI, Cloud-based software, text to pay and the list goes on like strong leadership. Smart Marketing. Managing KPIs, Good financial statements, building processes, and systems, Etc, etc. In essence, the strong found their pandemic recovery easier than others. That is what we are talking about today: ‘Proof of Concept’ Joining me is Chris Cotton, AJ Nealey, and Michael Gallini. They all agree that they are in a better spot because they implemented and worked the strategies and tactics that the industry is known to create success and sustainable profits. Glad you are here, Let’s Talk About It. The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a206.    How to Implement Your Own Apprentice Program [RR 605]How to Implement Your Own Apprentice ProgramPete McNeil is a second-generation family-owned business that started out as a Volkswagen specialist. They quickly recognized their potential for all makes and models and expanded their service offerings. During this time, they joined the NAPA AutoCare program, expanded their footprint in the Salt Lake valley and became a pillar in the automotive repair industry.

    In 2018 alone, McNeil’s expanded their Sandy location to 16 bays to help accommodate their growing business, training center and partnership with local schools for the continued growth of their apprenticeship program. During this time McNeil’s also took advantage of the Interior ProImage program and remodeled their entire showroom! This included new counters for their 4 Service Advisors, new epoxy flooring, signage, and upgraded comfortable furniture and fixtures! This is truly a place where their customers can relax while having their vehicle repaired.

    In addition, Pete opened a 2nd location in Riverton, Utah in May of 2019. Pete is very involved in the community both locally and abroad He is active in the local Church Youth Conference, Angel Hands, which assists people with disabilities.

    Very active in youth soccer with contributions and cars washed to raise money for Sparta-United. He has donated time and resources to “Sandy Pride” which helps residents clean up and beautify the city. Look for Pete’s other episode HERE.

    Jake Sorensen is the 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All Star technician of the year. He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT where he helped develop an apprenticeship program that is registered with the U.S. Department of Labor. This program has graduated several high performing automotive technicians and was used by NAPA Auto Care as a template for their automotive apprenticeship program. Jake also developed the curriculum for an automotive course that he teaches at an adult education high school. Look for Jake’s other episode HERE.

    Mike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row. He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episode HERE.

    Key Talking Points:

    • Fact of life: You will either sell your shop or close your shopAn apprentice plan with a culture of learning will help you when selling your shop because you have a culture of learning
    • An apprentice program adds value to your shop especially a Department of Labor approved plan 
    • There is no easy button to put a strong apprentice program into playYou must invest time, energy, and money
    • End result is well worth it
    • The Pandemic has brought changes to education and lab work
    • Having your own apprentice program puts the lab right inside your shop
    • Apprenticeships will seed your bench as the need for quality technician arises because the recruitment and competition for technicians rises
    • Mike Davidson created an apprentice program 10 years ago and created a company to support it. His program of DOL approved.
    • Pete McNeil and Jake Sorenson created their own apprentice program and it was picked up by NAPA nationally.
    • Motivating the new generation of technicians through an apprentice program should include incentives along the way. Rewards for the learning and the time invested. 
    • The rewards are great when you pour your heart into growing talent
    • Mike, Pete, and Jake have learned a lot
    • 75% of auto repair happens at the independents
    • The need for technicians has never been greater
    • There have been many shops that closed including dealers. The number of bays has reduced yet there is a large demand for technicians
    • Shops are becoming ruthless at finding techs which is the reason to grow your own with an apprentice program
    • There is a cost to do an apprentice program
    • Stat: One technician should be able to produce about $30,000 per month out of a bay
    • Mike goes through the math and how you can get your suppliers involved in your apprentice program
    • Autocare:: 81 Million auto’s on the road 16 years and older (2021) and this number continues to grow
    • A technical college with four semesters equals 281 eight hour days. ASE requires 508 eight hour days on the job for a single certification can he issuesWith an apprentice program at the end of two years, you’ll have your time and your ASE certifications
    • When sitting down with an apprentice and/or their family, you have to show a road map and viability for a job and certifications, a clear path
    • The apprentice18 years of age
    • High school or GED
    • Have a valid driver's license 
    • Must submit to illegal use of drug test under the DOL program
    • Complete an application
    • Agree to follow guidelines
    • They must fit your culture
    • Look for the right skill sets and you will teach them attitude and fitting into your culture
    • Competency levels can bring different stages of compensation
    • Picking the right mentor is very criticalIt may not be the longest-tenured technician
    • Provides ‘giving back’ and a sense of belonging
    • Someone willing to change a life 
    • At least 5 years experience in the field
    • At your shop for at least a year
    • Good communication skills
    • They must care about other people  
    • They will teach how you want cars repaired and how to diagnose
    • Look at the pay program together and the ROI
    • You can build a smart program with an open mind and communication
    • The mentor should not feel like they are taking a step backward
    •  The average time it takes to replace an employee is 42 days. It is costly
    • An apprentice program will create a culture of learningThe other staff members will elevate themselves 
    • There are technical schools and many know about them, HOWEVER, not many know that there are apprentice programs.We must aggressively promote and create apprentice programs.
    • A great place to find apprentices is the home school industry.The parents would know if their student is mechanical.
    • Connect with them on Facebook
    • There is a cost and Mike has complete spreadsheets to show you how to justify the program.
    •  You keep a spreadsheet on cost per hour to apply to your state for grants.Every state has a different amount of money available.
    • You must have a cost per hour to show them
    • Grants are reimbursement. They pay you behind not upfront
    • This is why the mentor cost per hour is critical
    • All grant programs will ask for cost per hour which is why you need a spreadsheet to produce the number
    • Share the cost of the mentor and apprentice with them to let them see your investment and your recovery. 
    • Insutryessentials.netThe website has resources for mentors and apprentices.
    • Agreements
    • Cost per hour spreadsheets 
    • You can run ads for apprentices  Source: nextdoor.com
    • Home school community
    • There are people who want to get involved in our industry
    • Respect the wage and hour laws of your state

    Link to Powerpoint used in this presentation: HERE

    Link to Mike Davidson's Industry Essentials. Info on apprentice program: HERE

    Email Mike Davidson HERE

    Resources:

    • Thanks to Mike Davidson, Pete McNeil, and Jake Sorenson for their contribution to the aftermarket’s premier podcast.
    • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
    • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Pete McNeil is a second-generation family-owned business that started out as a Volkswagen specialist. They quickly recognized their potential for all makes and models and expanded their service offerings. During this time, they joined the NAPA AutoCare program, expanded their footprint in the Salt Lake valley and became a pillar in the automotive repair industry.

      In 2018 alone, McNeil’s expanded their Sandy location to 16 bays to help accommodate their growing business, training center and partnership with local schools for the continued growth of their apprenticeship program. During this time McNeil’s also took advantage of the Interior ProImage program and remodeled their entire showroom! This included new counters for their 4 Service Advisors, new epoxy flooring, signage, and upgraded comfortable furniture and fixtures! This is truly a place where their customers can relax while having their vehicle repaired.

      In addition, Pete opened a 2nd location in Riverton, Utah in May of 2019. Pete is very involved in the community both locally and abroad He is active in the local Church Youth Conference, Angel Hands, which assists people with disabilities.

      Very active in youth soccer with contributions and cars washed to raise money for Sparta-United. He has donated time and resources to “Sandy Pride” which helps residents clean up and beautify the city. Look for Pete’s other episode HERE.

      Jake Sorensen is the 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All Star technician of the year. He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT where he helped develop an apprenticeship program that is registered with the U.S. Department of Labor. This program has graduated several high performing automotive technicians and was used by NAPA Auto Care as a template for their automotive apprenticeship program. Jake also developed the curriculum for an automotive course that he teaches at an adult education high school. Look for Jake’s other episode HERE.

      Mike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row. He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episode HERE.

      Key Talking Points:

      • Fact of life: You will either sell your shop or close your shopAn apprentice plan with a culture of learning will help you when selling your shop because you have a culture of learning
      • An apprentice program adds value to your shop especially a Department of Labor approved plan 
      • There is no easy button to put a strong apprentice program into playYou must invest time, energy, and money
      • End result is well worth it
      • The Pandemic has brought changes to education and lab work
      • Having your own apprentice program puts the lab right inside your shop
      • Apprenticeships will seed your bench as the need for quality technician arises because the recruitment and competition for technicians rises
      • Mike Davidson created an apprentice program 10 years ago and created a company to support it. His program of DOL approved.
      • Pete McNeil and Jake Sorenson created their own apprentice program and it was picked up by NAPA nationally.
      • Motivating the new generation of technicians through an apprentice program should include incentives along the way. Rewards for the learning and the time invested. 
      • The rewards are great when you pour your heart into growing talent
      • Mike, Pete, and Jake have learned a lot
      • 75% of auto repair happens at the independents
      • The need for technicians has never been greater
      • There have been many shops that closed including dealers. The number of bays has reduced yet there is a large demand for technicians
      • Shops are becoming ruthless at finding techs which is the reason to grow your own with an apprentice program
      • There is a cost to do an apprentice program
      • Stat: One technician should be able to produce about $30,000 per month out of a bay
      • Mike goes through the math and how you can get your suppliers involved in your apprentice program
      • Autocare:: 81 Million auto’s on the road 16 years and older (2021) and this number continues to grow
      • A technical college with four semesters equals 281 eight hour days. ASE requires 508 eight hour days on the job for a single certification can he issuesWith an apprentice program at the end of two years, you’ll have your time and your ASE certifications
      • When sitting down with an apprentice and/or their family, you have to show a road map and viability for a job and certifications, a clear path
      • The apprentice18 years of age
      • High school or GED
      • Have a valid driver's license 
      • Must submit to illegal use of drug test under the DOL program
      • Complete an application
      • Agree to follow guidelines
      • They must fit your culture
      • Look for the right skill sets and you will teach them attitude and fitting into your culture
      • Competency levels can bring different stages of compensation
      • Picking the right mentor is very criticalIt may not be the longest-tenured technician
      • Provides ‘giving back’ and a sense of belonging
      • Someone willing to change a life 
      • At least 5 years experience in the field
      • At your shop for at least a year
      • Good communication skills
      • They must care about other people  
      • They will teach how you want cars repaired and how to diagnose
      • Look at the pay program together and the ROI
      • You can build a smart program with an open mind and communication
      • The mentor should not feel like they are taking a step backward
      •  The average time it takes to replace an employee is 42 days. It is costly
      • An apprentice program will create a culture of learningThe other staff members will elevate themselves 
      • There are technical schools and many know about them, HOWEVER, not many know that there are apprentice programs.We must aggressively promote and create apprentice programs.
      • A great place to find apprentices is the home school industry.The parents would know if their student is mechanical.
      • Connect with them on Facebook
      • There is a cost and Mike has complete spreadsheets to show you how to justify the program.
      •  You keep a spreadsheet on cost per hour to apply to your state for grants.Every state has a different amount of money available.
      • You must have a cost per hour to show them
      • Grants are reimbursement. They pay you behind not upfront
      • This is why the mentor cost per hour is critical
      • All grant programs will ask for cost per hour which is why you need a spreadsheet to produce the number
      • Share the cost of the mentor and apprentice with them to let them see your investment and your recovery. 
      • Insutryessentials.netThe website has resources for mentors and apprentices.
      • Agreements
      • Cost per hour spreadsheets 
      • You can run ads for apprentices  Source: nextdoor.com
      • Home school community
      • There are people who want to get involved in our industry
      • Respect the wage and hour laws of your state

      Link to Powerpoint used in this presentation: HERE

      Link to Mike Davidson's Industry Essentials. Info on apprentice program: HERE

      Email Mike Davidson HERE

      Resources:


      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

      As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

      The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

      ]]>      6447a547-aef0-4977-aa31-3d68f1d042ffTue, 12 Jan 2021 00:15:00 -040001:03:23falsefull605605How to Implement Your Own Apprentice Program [RR 605] I want you to invest in this episode, beginning to end. It is one of the most important topics we can discuss today. You’ve heard me say that apprenticing will be an essential strategy to fill the technician ranks. We need to collectively engage a reliable apprentice program at every professional shop in North America. This is an episode where there is a lot of ‘HOW TO’ discussed. With me is Mike Davidson, shop owner and creator of an apprentice program that has been put through all the rogers. Mike is president of Industry Essentials. Also speaking is. Pete McNeil and Jake Sorenson from McNeils in Sandy, Utah who created their own apprentice program, and it was picked up by NAPA nationally. This episode will help you get started. There is a lot in here to understand and learn. Yes, we need to do this, but there is no super easy button that makes it happen. I challenge you to commit to an apprentice program and engage a willing ‘student’ who wants to become a journeyman technician. The show notes page contains a link to the PowerPoint slides and links to important sites to help you start. You can find our guest’s other episodes and the key talking points for this episode at remarkablersults.biz/e605Women in Auto Care Awards 2020 [RR 604]Women in Auto Care Awards 2020Women In Auto Care 2020 Award Honors

      • Auto Care Woman of the Year -This award is presented annually to a woman who is a leader, mentor, and role model who has made significant and outstanding contributions to the auto care industry.
      • 2020 Winner: Lauren Beaulieu, vice president, professional marketing, Advance Auto Parts
      • Female Shop Owner of the Year - This award is presented annually to an outstanding female shop owner who demonstrates role model behaviors, leadership and commitment to the advancement of women.
      • 2020 Winner: Kim Auernheimer, owner and business manager, Cool Springs Automotive, (dba CS Automotive)
      • Auto Care Woman of Excellence - This award is presented annually to a woman who is a Women in Auto Care member and who has provided recent outstanding contributions to the auto care industry while demonstrating role model behaviors, leadership and commitment to the advancement of women. She is considered a rising star in the industry.
      • 2020 Winner: Danielle Sonnefeld, Vice President

      [caption id="attachment_33565" align="alignright" width="379"] Danielle Sonnefeld and Carm[/caption]

      Danielle Sonnefeld is the vice president of Business Development for NA Williams, which is a leading manufacturer representative agency in the auto care industry. Celebrating 10 years with the company, Sonnefeld served as the director of Marketing for the first seven years, moved into an account executive role handling a major retailer and was recently promoted to handle business development for the agency. She began her career as the marketing manager for Chicago Pneumatic Tool Company, which complemented her previous work experience at both a full-service marketing agency and an international public relations firm.

      Sonnefeld is very passionate about the industry and volunteers her time to encourage, promote and support the next generation of leaders. She has been a member of Women in Auto Care since 2010 and served on their executive board from 2017-2020. During this time, she was an integral part of growing the scholarship program from less than $10K to over $100K annually. Sonnefeld serves on the Board of Trustees for The University of the Aftermarket Foundation and is the co-chairman of the scholarship program, which awards over $600K in scholarships from over 40 organizations. She currently serves on the Auto Care Association’s Events Committee and Manufacturer’s Rep Council.

      Sonnefeld earned a Bachelor’s degree in public relations and an MBA in global marketing. Listen to Danielle's Episodes HERE.

      Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout

      Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years. She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process.

      In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management. Listen to Kim’s Episodes HERE.

      Lauren Beaulieu joined Advance Auto Parts in 2013 and has held her role as Vice President of Professional Marketing Since 2018 leading all Pro marketing as well as the TechNet program. Recently, Lauren was featured in Aftermarket Business News representing Advance and their 2020 Future-Focused agenda, She was also recognized as one of the industry’s Women at the Wheel by AMN in May of 2020. Previously, Lauren served as Director of Commercial Marketing from 2013-2016 and Director of Professional and product Marketing from 2016-2018.

      Previously, Lauren worked for Autopart International, in a variety of roles from 2005-2009, including Product Manager, Marketing Manager, and Director of Marketing. Prior to Autopart International, she worked in a variety of positions with General Motors from 1996-2005.

      Lauren is a champion of diversity and launched the First team member network at Advance Auto Parts in 2018. The Women In Motion Network (WIMN) is that largest network at Advance. She is a collaborator and an active supporter of women at all levels of the industry. Listen to Lauren’s Episodes HERE.

      Key Talking Points:

      • MentoringHelp guide and lead development for others in industry
      • Promotes networking
      • Not always the most senior member
      • N.A. Williams Company- rep agency Outsource sales team
      • Partnerships with manufacturers to sell into retail
      • Link between supplier and customer communities
      • Husband and wife working together in businessEven when married to owner and not working in business, you’re already a team member to the business  
      • Need balance of co workers at work and being spouses at home
      • Women in motion network- opportunity for women to come together and support each other with their careers. Mentoring circles. Guest speakers.
      • Get involved and own your careerHave goals and pursue them
      • Make a difference in your community/join other networking groups- it will excite your passion for the industry beyond working your routine job 
      • Seek out and learn from leaders you want to emulate  
      • ScholarshipsFunded by partners within industry
      • Scholarships for aspiring technicians and business and engineering field
      • Also participates with the university of the aftermarket foundation- total with both gave out 650k in 2020 

      Resources:

      • Thanks to Danielle Sonnefeld, Kim Auernheimer and Lauren Beaulieu for their contribution to the aftermarket’s premier podcast.
      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Find every podcast episode HERE.
      • Every episode segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop...]]>Women In Auto Care 2020 Award Honors

      • Auto Care Woman of the Year -This award is presented annually to a woman who is a leader, mentor, and role model who has made significant and outstanding contributions to the auto care industry.
      • 2020 Winner: Lauren Beaulieu, vice president, professional marketing, Advance Auto Parts
      • Female Shop Owner of the Year - This award is presented annually to an outstanding female shop owner who demonstrates role model behaviors, leadership and commitment to the advancement of women.
      • 2020 Winner: Kim Auernheimer, owner and business manager, Cool Springs Automotive, (dba CS Automotive)
      • Auto Care Woman of Excellence - This award is presented annually to a woman who is a Women in Auto Care member and who has provided recent outstanding contributions to the auto care industry while demonstrating role model behaviors, leadership and commitment to the advancement of women. She is considered a rising star in the industry.
      • 2020 Winner: Danielle Sonnefeld, Vice President

      [caption id="attachment_33565" align="alignright" width="379"] Danielle Sonnefeld and Carm[/caption]

      Danielle Sonnefeld is the vice president of Business Development for NA Williams, which is a leading manufacturer representative agency in the auto care industry. Celebrating 10 years with the company, Sonnefeld served as the director of Marketing for the first seven years, moved into an account executive role handling a major retailer and was recently promoted to handle business development for the agency. She began her career as the marketing manager for Chicago Pneumatic Tool Company, which complemented her previous work experience at both a full-service marketing agency and an international public relations firm.

      Sonnefeld is very passionate about the industry and volunteers her time to encourage, promote and support the next generation of leaders. She has been a member of Women in Auto Care since 2010 and served on their executive board from 2017-2020. During this time, she was an integral part of growing the scholarship program from less than $10K to over $100K annually. Sonnefeld serves on the Board of Trustees for The University of the Aftermarket Foundation and is the co-chairman of the scholarship program, which awards over $600K in scholarships from over 40 organizations. She currently serves on the Auto Care Association’s Events Committee and Manufacturer’s Rep Council.

      Sonnefeld earned a Bachelor’s degree in public relations and an MBA in global marketing. Listen to Danielle's Episodes HERE.

      Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout

      Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years. She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process.

      In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management. Listen to Kim’s Episodes HERE.

      Lauren Beaulieu joined Advance Auto Parts in 2013 and has held her role as Vice President of Professional Marketing Since 2018 leading all Pro marketing as well as the TechNet program. Recently, Lauren was featured in Aftermarket Business News representing Advance and their 2020 Future-Focused agenda, She was also recognized as one of the industry’s Women at the Wheel by AMN in May of 2020. Previously, Lauren served as Director of Commercial Marketing from 2013-2016 and Director of Professional and product Marketing from 2016-2018.

      Previously, Lauren worked for Autopart International, in a variety of roles from 2005-2009, including Product Manager, Marketing Manager, and Director of Marketing. Prior to Autopart International, she worked in a variety of positions with General Motors from 1996-2005.

      Lauren is a champion of diversity and launched the First team member network at Advance Auto Parts in 2018. The Women In Motion Network (WIMN) is that largest network at Advance. She is a collaborator and an active supporter of women at all levels of the industry. Listen to Lauren’s Episodes HERE.

      Key Talking Points:

      • MentoringHelp guide and lead development for others in industry
      • Promotes networking
      • Not always the most senior member
      • N.A. Williams Company- rep agency Outsource sales team
      • Partnerships with manufacturers to sell into retail
      • Link between supplier and customer communities
      • Husband and wife working together in businessEven when married to owner and not working in business, you’re already a team member to the business  
      • Need balance of co workers at work and being spouses at home
      • Women in motion network- opportunity for women to come together and support each other with their careers. Mentoring circles. Guest speakers.
      • Get involved and own your careerHave goals and pursue them
      • Make a difference in your community/join other networking groups- it will excite your passion for the industry beyond working your routine job 
      • Seek out and learn from leaders you want to emulate  
      • ScholarshipsFunded by partners within industry
      • Scholarships for aspiring technicians and business and engineering field
      • Also participates with the university of the aftermarket foundation- total with both gave out 650k in 2020 

      Resources:

      • Thanks to Danielle Sonnefeld, Kim Auernheimer and Lauren Beaulieu for their contribution to the aftermarket’s premier podcast.
      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Find every podcast episode HERE.
      • Every episode segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

      ]]>6b1f6d7c-d562-4449-81a5-ced7ba110f28Fri, 08 Jan 2021 00:15:00 -040035:20falsefull604604Women in Auto Care Awards 2020 [RR 604] This episode honors the 2020 Women in Auto Care Awards. There are 3 prestigious awards presented annually, namely; Auto Care Woman of the Year, Female Shop Owner of the Year, and Auto Care Woman of Excellence. The awards are presented to a Women in Auto Care member who has provided recent outstanding contributions to the auto care industry. I welcome Auto Care Woman of the Year, Lauren Beaulieu, Vice President, Professional Marketing, Advance Auto Parts, The Female Shop Owner of the Year Kim Auernheimer, owner and Business Manager, Cool Springs Automotive, Brentwood, TN and the Auto Care Woman of Excellence, Danielle Sonnefeld, Vice President, Business Development, N.A. Williams The key talking points for this episode reside at remarkablersults.biz/e604 The Women In Auto Care organization is very dedicated to the advancement, education and empowerment of women within the auto care industry, especially their commitment to educational scholarships. Please listen for details on the unrivaled nurturing they make in scholarships and continuing education. You can find my panels previous episodes, their bios and the key talking points for this episode at remarkablersults.biz/e604      Requirement for Growing a Branch Store [THA 205]Requirement for Growing a Branch Store

      https://youtu.be/oiGN2tw68h0

      Greg Bunch is the owner of Aspen Auto Clinic, a five-location automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug. Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his garage, to an award-winning multi-location business.

      Greg is currently a board member for the STEM-based charter school call “Automotive Institute of Science & Technology” and on the Advisory board of Ratchet and Wrench Magazine. Greg is also a board member of the Autocare organization and a certified instructor for the Worldpac Training Institute and Carquest Technical Institute. Greg’s unwavering passion for the industry has also led him to form a company called Transformers Institute, a coaching and training company dedicated to transforming the automotive industry.

      Listen to Greg’s previous episodes HERE. Transformers Institute HERE.

      Austin Miller. Tire Star opened the doors in 2011 in the back part of a grain elevator warehouse. Austin Miller started the business with the goal of providing trustworthy automotive repair at a fair price and timely manner. Since then Tire Star has grown to 3 locations and 40+ employees. This growth was made possible by employees willing to go the extra mile to provide a great customer experience. Austin is an ASE L1 Master Certified Technician and has received an ASE technician of the year award. Although he is not turning a wrench most days Austin is still very involved in learning about new technology and ensuring his staff gets the training they need to be successful. Listen to Austin’s previous episodes HERE.

      John Manelas and wife, Karen Manelas,purchased their first location in April 2004. They expanded into their 2nd location in 2011. They bought out a former 20 group member in Maine in 2013 as their 3rd location. They purchased a former Chevy/Chrysler 14 bay dealership in 2014. In 2016, they purchased an import auto service business and converted it to an Auto Care Plus (store #5). In 2017, they purchased a Volvo Specialty Repair Shop which they decided to then re-brand and create a new brand for us calling it Euro Care Plus. In 2019, we did our first non-acquisition “build to suit” venture erecting an 8 bay facility with upstairs offices for their Corporate headquarters. They also decided to lease the rest of that building where we are preparing to open a Hybrid/EV specialty division to be named Electrified Auto Care. They now have 7 locations (5 of which they own the dirt). 6 Locations in NH and one in ME. Listen to John’s previous episodes HERE.

      Key Talking Points:

      • I think I’m successful, I think I wanna grow, but am I ready for this?Not for money, not for ego, but for a challenge
      • Personal reasons for why
      • Some peoples why is to build wealthThe challenge of it
      • People are only happy when they are growing
      • Private equity
      • Add another location to justify the management teamGoing from 2 to 3 locations made you focus in on your process
      • Day you realized to lock your processes downEstablish SOPs
      • Use other people’s money to expandBuild to suit
      • Pay it back in a lease arrangement
      • Lean towards acquisitions
      • Newer growing areas are better for build to suit
      • Own the dirt whenever possible
      • The creativity of doing a dealYou do need capital not just the paper
      • Leverage other people’s money to make it happen
      • What Covid has done to our industryAbsorption is an option
      • If you’re gonna grow and acquire, you have to have the right peopleNot everyone fits your model
      • Not every size fits your model
      • Anticipate losing 10% of customer base
      • Anticipate losing 90% of your employees
      • During an acquisitionBuild an avatar of what the perfect customer looks like
      • Build an avatar of what the perfect shop looks likeLean and mean 3 - 4 bay shops
      • Garage-Mahal
      • 7 - 8 bay shop
      • Main street
      • Backstreet
      • Euroshop
      • General repair
      • Asian specialty
      • Austin explains his why I enjoy the challenge
      • The problem child car that no one could figure out at other shops
      • Bored with only one shop
      • The challenge of taking something that is not operating very well and making it profitable
      • Single shop owner with an itch to grow… what do you tell me?I would ask you why?
      • Passion has to be in there
      • It can't be all about money
      • It’s a long road
      • Are there gonna be huge opportunities on the horizon?The potential this industry has in the future is tremendous
      • Also gonna be filled with challenges
      • Technology is changing
      • The industry is going to change
      •  Recession proof business
      • The word is “Cautious”91% of shops were affected by Covid
      • Shop owners looking to expand, take advantage of opportunities
      • Baby boomers are gonna get out early to retire (bcs of Covid)
      • Take advantage but don’t be a predator
      • Be prepared to lose 90% of your employeesLoyalty
      • Fixer Upper Shops
      • You don’t have a broken shop, you have a broken manager
      • Assessment of BusinessNumbers don’t lie, people lie
      • Look at car counts they are running
      • Number of rooftops for competitors
      • Location
      • Never advise someone to buy their second store that isn’t going to be better than their first shop
      • I wanna grow as a shop owner, I’ve done a self assessment and I’m ready…If you’re not profitable at your first business, you’re not ready
      • Profitability is important
      • How much involvement is the owner in the current operations
      • You can’t have a investor hat on and a technician hat on at the same time
      • Some people want a fixer upper, others want an established operation
      • How many shops is too many shops, is there a sweet spot?Depends on the business model you are running
      • Investing back into the business
      • We can’t run a business if we can’t fix the cars
      • Covid was a perfect opportunity to educate parents into the ‘college scam’
      • There is alot to prepare for going into multiple locations
      • Final WordsAustin MillerThe 20 Group
      • Ratchet and Wrench
      • Attend conferences, sit at the lunch table and talk to people
      • Greg BunchThe longer you wait to get help, the more expensive it will be
      • Don’t jump into the deep end alone
      • Need to have a passion for the industry
      • Information is not transformation
      • John ManelasMentors is #1
      • Get out and fight people that have been there done that
      • Wife and or significant other, you need to have their support
      • Attend seminars together
      • Henry Ford attributes 2 things to his successHis mastermind group
      • His wife

      Resources:


      Facebook   Twitter   Linked In   Email

      https://youtu.be/oiGN2tw68h0

      Greg Bunch is the owner of Aspen Auto Clinic, a five-location automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug. Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his garage, to an award-winning multi-location business.

      Greg is currently a board member for the STEM-based charter school call “Automotive Institute of Science & Technology” and on the Advisory board of Ratchet and Wrench Magazine. Greg is also a board member of the Autocare organization and a certified instructor for the Worldpac Training Institute and Carquest Technical Institute. Greg’s unwavering passion for the industry has also led him to form a company called Transformers Institute, a coaching and training company dedicated to transforming the automotive industry.

      Listen to Greg’s previous episodes HERE. Transformers Institute HERE.

      Austin Miller. Tire Star opened the doors in 2011 in the back part of a grain elevator warehouse. Austin Miller started the business with the goal of providing trustworthy automotive repair at a fair price and timely manner. Since then Tire Star has grown to 3 locations and 40+ employees. This growth was made possible by employees willing to go the extra mile to provide a great customer experience. Austin is an ASE L1 Master Certified Technician and has received an ASE technician of the year award. Although he is not turning a wrench most days Austin is still very involved in learning about new technology and ensuring his staff gets the training they need to be successful. Listen to Austin’s previous episodes HERE.

      John Manelas and wife, Karen Manelas,purchased their first location in April 2004. They expanded into their 2nd location in 2011. They bought out a former 20 group member in Maine in 2013 as their 3rd location. They purchased a former Chevy/Chrysler 14 bay dealership in 2014. In 2016, they purchased an import auto service business and converted it to an Auto Care Plus (store #5). In 2017, they purchased a Volvo Specialty Repair Shop which they decided to then re-brand and create a new brand for us calling it Euro Care Plus. In 2019, we did our first non-acquisition “build to suit” venture erecting an 8 bay facility with upstairs offices for their Corporate headquarters. They also decided to lease the rest of that building where we are preparing to open a Hybrid/EV specialty division to be named Electrified Auto Care. They now have 7 locations (5 of which they own the dirt). 6 Locations in NH and one in ME. Listen to John’s previous episodes HERE.

      Key Talking Points:

      • I think I’m successful, I think I wanna grow, but am I ready for this?Not for money, not for ego, but for a challenge
      • Personal reasons for why
      • Some peoples why is to build wealthThe challenge of it
      • People are only happy when they are growing
      • Private equity
      • Add another location to justify the management teamGoing from 2 to 3 locations made you focus in on your process
      • Day you realized to lock your processes downEstablish SOPs
      • Use other people’s money to expandBuild to suit
      • Pay it back in a lease arrangement
      • Lean towards acquisitions
      • Newer growing areas are better for build to suit
      • Own the dirt whenever possible
      • The creativity of doing a dealYou do need capital not just the paper
      • Leverage other people’s money to make it happen
      • What Covid has done to our industryAbsorption is an option
      • If you’re gonna grow and acquire, you have to have the right peopleNot everyone fits your model
      • Not every size fits your model
      • Anticipate losing 10% of customer base
      • Anticipate losing 90% of your employees
      • During an acquisitionBuild an avatar of what the perfect customer looks like
      • Build an avatar of what the perfect shop looks likeLean and mean 3 - 4 bay shops
      • Garage-Mahal
      • 7 - 8 bay shop
      • Main street
      • Backstreet
      • Euroshop
      • General repair
      • Asian specialty
      • Austin explains his why I enjoy the challenge
      • The problem child car that no one could figure out at other shops
      • Bored with only one shop
      • The challenge of taking something that is not operating very well and making it profitable
      • Single shop owner with an itch to grow… what do you tell me?I would ask you why?
      • Passion has to be in there
      • It can't be all about money
      • It’s a long road
      • Are there gonna be huge opportunities on the horizon?The potential this industry has in the future is tremendous
      • Also gonna be filled with challenges
      • Technology is changing
      • The industry is going to change
      •  Recession proof business
      • The word is “Cautious”91% of shops were affected by Covid
      • Shop owners looking to expand, take advantage of opportunities
      • Baby boomers are gonna get out early to retire (bcs of Covid)
      • Take advantage but don’t be a predator
      • Be prepared to lose 90% of your employeesLoyalty
      • Fixer Upper Shops
      • You don’t have a broken shop, you have a broken manager
      • Assessment of BusinessNumbers don’t lie, people lie
      • Look at car counts they are running
      • Number of rooftops for competitors
      • Location
      • Never advise someone to buy their second store that isn’t going to be better than their first shop
      • I wanna grow as a shop owner, I’ve done a self assessment and I’m ready…If you’re not profitable at your first business, you’re not ready
      • Profitability is important
      • How much involvement is the owner in the current operations
      • You can’t have a investor hat on and a technician hat on at the same time
      • Some people want a fixer upper, others want an established operation
      • How many shops is too many shops, is there a sweet spot?Depends on the business model you are running
      • Investing back into the business
      • We can’t run a business if we can’t fix the cars
      • Covid was a perfect opportunity to educate parents into the ‘college scam’
      • There is alot to prepare for going into multiple locations
      • Final WordsAustin MillerThe 20 Group
      • Ratchet and Wrench
      • Attend conferences, sit at the lunch table and talk to people
      • Greg BunchThe longer you wait to get help, the more expensive it will be
      • Don’t jump into the deep end alone
      • Need to have a passion for the industry
      • Information is not transformation
      • John ManelasMentors is #1
      • Get out and fight people that have been there done that
      • Wife and or significant other, you need to have their support
      • Attend seminars together
      • Henry Ford attributes 2 things to his successHis mastermind group
      • His wife

      Resources:


      Facebook   Twitter   Linked In   Email

      Mobile Listening APP's HERE

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy Carm a Cup of Coffee 

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

      This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

      ]]>d9fd91bd-1344-4687-929f-d4d58467e74aThu, 07 Jan 2021 00:15:00 -040051:11falsefull205205THA 205 Requirements for Adding a Branch Store Welcome to the 205th episode of the Town Hall Academy. New Year, New Challenges. Many in the industry are contemplating growth and many are thinking of selling or succession. Keep close to the insights and wisdom from your aftermarket peers, right here, who share their growth story with you. I’m with Greg Bunch, Austin Miller, and John Manelas. Greg is the owner of Aspen Auto Clinic, Colorado. Austin Miller opened Tire Star in2011, and John owns Auto Care Plus and Euro Care Plus. Together this team has 15 branches and growing. How many shops are enough? Is there a sweet spot? What qualities must a shop owner possess in order to successfully add a shop? What are the challenges? No doubt this group tells their tale of their initial branch store and the huge learning curve that happened with it and subsequent stores. The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a205.      Millennials in High Gear with Sara Fraser – Part 1 [RR 603]Millennials in High Gear with Sara Fraser - Part 1Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

      Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce. When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

      Key Talking Points:

      • What millennials want from repair shopsMillennials aren’t 20 somethings anymore- they range in ’30s with careers
      • Communication- texting, Facebook messaging, and direct messaging
      • Want “Instagram” worthy experience- something while you’re there that makes millennials want to take a picture and share it 
      • Recommendations come from peers via online and social media- millennials love to contribute 
      • FOMO- fear of missing out of an experience   
      • Information overload- repair conversations can become very overwhelming very quickly. Use non-technician terminology to help millennials (and customers in general) understand. Send the repair sheet and invoice in an email for reference later on.
      • Apps for smartphones- fast and takes ‘thinking’ out, reminders, discounts  
      • Let your customer decide what their preferred method of communication is and follow it
      • Millennial employees Safe space- comfortable in and respected, safe from stereotypes, racism and bullying
      • Want to feel like they’re making a difference and contributing instead of being helicoptered by the boss- being directed but also having the freedom to complete tasks/job
      • Want to know what is expected ahead of time- love transparency 
      • Recognition and check-ins- being appreciated 

      Resources:

      • Thanks to Sara Fraser for her contribution to the aftermarket’s premier podcast.
      • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
      • Find every podcast episode HERE.
      • Every episode is segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

      As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

      The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

      ]]>      Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

      Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce. When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

      Key Talking Points:

      • What millennials want from repair shopsMillennials aren’t 20 somethings anymore- they range in ’30s with careers
      • Communication- texting, Facebook messaging, and direct messaging
      • Want “Instagram” worthy experience- something while you’re there that makes millennials want to take a picture and share it 
      • Recommendations come from peers via online and social media- millennials love to contribute 
      • FOMO- fear of missing out of an experience   
      • Information overload- repair conversations can become very overwhelming very quickly. Use non-technician terminology to help millennials (and customers in general) understand. Send the repair sheet and invoice in an email for reference later on.
      • Apps for smartphones- fast and takes ‘thinking’ out, reminders, discounts  
      • Let your customer decide what their preferred method of communication is and follow it
      • Millennial employees Safe space- comfortable in and respected, safe from stereotypes, racism and bullying
      • Want to feel like they’re making a difference and contributing instead of being helicoptered by the boss- being directed but also having the freedom to complete tasks/job
      • Want to know what is expected ahead of time- love transparency 
      • Recognition and check-ins- being appreciated 

      Resources:

      • Thanks to Sara Fraser for her contribution to the aftermarket’s premier podcast.
      • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
      • Find every podcast episode HERE.
      • Every episode is segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

      As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

      The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

      ]]>      f21e2c0d-ab93-48a4-b80e-a1a764e38dc9Tue, 05 Jan 2021 00:15:00 -040034:02falsefull603603Millennials in High Gear with Sara Fraser Part 1 [RR 603] Our topic today centers around millennial customers and employees. With me is Sara Fraser. Sara has been a favorite on the show and lives what she teaches as she is a millennial. Each generation has its traits and you must adjust your business to accommodate the millennial customer and employee. Sara is with Haas Performance Consulting and teaches the millennial story. We look at the millennial customer needs/wants and the same for the millennial employee. This is part one of a two-part millennial series with Sara You can find Sara’s other episodes and the key talking points for this episode at remarkablersults.biz/e603      The Benefits of Brainstorming Dr. John Passante and Phil Moore [RR 602]The Benefits of BrainstormingDr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group. He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.

      I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership.

      John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including Management Development, Leadership Development, Personal Development, and Team Development among others. Find John’s other episodes HERE.

      Phil Moore is Vice President Sales and Marketing at Federated Auto Parts. Find Phil’s other episodes HERE.

      Key Talking Points:

      • Walt Disney- three stages of thinking: dreamer, realist, and critic
      • Learning and working- learn one thing every day, affects your whole body, attitude, and motivation  
      • The US ranked 26th/27th in the world for the number of ideas we get from our employees- do employees know owners want their ideas?
      • Round robin brainstorming exercise- topic to discuss and each person has a chance to give ideas. Best ideas happened at the end once people can hear what others say and build on it 
      • Check your ego and job title at the door when brainstorming as a group- no idea is a bad idea and there can’t be criticism 
      • SWOT- strengths, weaknesses, opportunities, and threats: don’t wait to do SWOT when there is a serious issue. When you’re desperate you will come up with desperate ideas 
      • Brainstorming with a team builds loyalty and makes people want to contribute 
      • Don’t limit your base of knowledge to just the people you know- get outside input 
      • Be observant when you’re outside of work that could help your business

      Resources:

      • Thanks to Dr. John Passante and Phil Moore for their contribution to the aftermarket’s premier podcast.
      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Find every podcast episode HERE.
      • Every episode segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

       

      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

      ]]>      Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group. He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.

      I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership.

      John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including Management Development, Leadership Development, Personal Development, and Team Development among others. Find John’s other episodes HERE.

      Phil Moore is Vice President Sales and Marketing at Federated Auto Parts. Find Phil’s other episodes HERE.

      Key Talking Points:

      • Walt Disney- three stages of thinking: dreamer, realist, and critic
      • Learning and working- learn one thing every day, affects your whole body, attitude, and motivation  
      • The US ranked 26th/27th in the world for the number of ideas we get from our employees- do employees know owners want their ideas?
      • Round robin brainstorming exercise- topic to discuss and each person has a chance to give ideas. Best ideas happened at the end once people can hear what others say and build on it 
      • Check your ego and job title at the door when brainstorming as a group- no idea is a bad idea and there can’t be criticism 
      • SWOT- strengths, weaknesses, opportunities, and threats: don’t wait to do SWOT when there is a serious issue. When you’re desperate you will come up with desperate ideas 
      • Brainstorming with a team builds loyalty and makes people want to contribute 
      • Don’t limit your base of knowledge to just the people you know- get outside input 
      • Be observant when you’re outside of work that could help your business

      Resources:

      • Thanks to Dr. John Passante and Phil Moore for their contribution to the aftermarket’s premier podcast.
      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Find every podcast episode HERE.
      • Every episode segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

       

      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

      ]]>      d8da81ea-45eb-4867-94bd-84ce2066958aFri, 01 Jan 2021 00:15:00 -040030:56falsefull602602The Benefits of Brainstorming [RR 602] Let's create ideas and let's talk about solving problems. That’s what this episode is all about. I’m with my friend Dr. John Passante, CEO of the Organizational Development Group and a Legacy Aftermarket Human Resource Professional, and Phil Moore, Vice President Sales and Marketing at Federated Auto Parts. Both have important insight on the power of brainstorming and the discussion will prove to be relevant with tips for your own brainstorming sessions. Also learn how to apply SWOT analysis and make it your own competitive advantage. You can find my panel’s previous episodes, their bios, and the key talking points for this episode at remarkablersults.biz/e602.      What Will 2021 Be Like? [THA 204]What Will 2021 Be Like?

      https://youtu.be/ZCCjHjBt9ts

      Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

      Gene Morrill, owner of Certified Automotive in Glendora, CA. Hear Gene’s previous episodes HERE.

      Joe Marconi, Osceola Garage, Baldwin Place, NY (Coach with Elite Worldwide). Joe's Episodes HERE.

      Key Talking Points:

      • You need a survival guide for 2021We’ve never been thru anything like this
      • It ain’t over yet
      • Proactive about letting customers know we are open
      • “Move the Dang Couch” (do something different)
      • What should we maintain doing what we’ve been doing (in 2020)We’re not immune to any kind of economic downturn
      • Look at what happened, see how well we were prepared for it
      • Move forward, learn from it, and put a plan in place
      • Fundamentals… Moving into 2021 you don’t want to reinvent themFall back on what has worked in the past
      • Knowing your margins, knowing your KPI, knowing your team
      • Hone in on your fundamentals
      • Stop being reactive and be proactiveMoving the couch is being proactive
      • Join an organization
      • Talk to friends that own shops
      • Be forward thinking as much as possible
      • Getting burned sometimes is not a bad thing to learn a lesson
      • Is 2020 the year to admit that we don’t know what we don’t knowIt takes ego
      • Encourage to ask the questions
      • People are willing to teach
      • Maintain your marketing thru tough times
      • Maintain your resolve, maintain your resilience, maintain business as usual
      • Look back at 2021, learn from it and push forward
      • Walk with us down the 2021 mentalityLoaner cars for customers
      • Contactless operations such as payment
      • Refocus on client base that you already have
      • What service can we provide in a lower mile environment  
      • Customer service and e-commerceA lot of things went wrong in December
      • A good thing is to go back to roots, quality of service
      • Technology cannot replace quality of service
      • Understand who the customer is
      • Is it time to incentive technicians for training?That’s a loaded question based upon personality types
      • Build training into your culture
      • Alot of unknown going into 2021Marketing in 2021
      • Notify customer let them know we are open
      • Find out who the spenders are
      • Expensive marketing campaign, instead...
      • Phone call, email, text reminder - costs nothing
      • Educating your staff
      • Reach out and touch someone in 2021
      • Final WordsJoe MarconiWhat’s your crisis continuity plan look like?
      • Employee development plan
      • Goal setting - what does 2021 look like in June?
      • Strive for a plan
      • Greg BuckleyMake sure you’re fundamentals are good
      • Don’t forget what got you there
      • Learn to hit a curveball
      • Learn to throw things at a wall to see what sticks
      • Make sure you take care of the people that are working for you
      • Be better a leader than you are now
      • Gene MorrillLet it go
      • Don’t be the elephant, be the duck, let the water roll off your back
      • Move that couch and try something new
      • Get to know friends and owners
      • Build a war chest of knowledge with your friends and coaches

      Resources:


      Facebook   Twitter   Linked In   Email

      Mobile Listening APP's HERE

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy Carm a Cup of Coffee 

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

      This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

      ]]>

      https://youtu.be/ZCCjHjBt9ts

      Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

      Gene Morrill, owner of Certified Automotive in Glendora, CA. Hear Gene’s previous episodes HERE.

      Joe Marconi, Osceola Garage, Baldwin Place, NY (Coach with Elite Worldwide). Joe's Episodes HERE.

      Key Talking Points:

      • You need a survival guide for 2021We’ve never been thru anything like this
      • It ain’t over yet
      • Proactive about letting customers know we are open
      • “Move the Dang Couch” (do something different)
      • What should we maintain doing what we’ve been doing (in 2020)We’re not immune to any kind of economic downturn
      • Look at what happened, see how well we were prepared for it
      • Move forward, learn from it, and put a plan in place
      • Fundamentals… Moving into 2021 you don’t want to reinvent themFall back on what has worked in the past
      • Knowing your margins, knowing your KPI, knowing your team
      • Hone in on your fundamentals
      • Stop being reactive and be proactiveMoving the couch is being proactive
      • Join an organization
      • Talk to friends that own shops
      • Be forward thinking as much as possible
      • Getting burned sometimes is not a bad thing to learn a lesson
      • Is 2020 the year to admit that we don’t know what we don’t knowIt takes ego
      • Encourage to ask the questions
      • People are willing to teach
      • Maintain your marketing thru tough times
      • Maintain your resolve, maintain your resilience, maintain business as usual
      • Look back at 2021, learn from it and push forward
      • Walk with us down the 2021 mentalityLoaner cars for customers
      • Contactless operations such as payment
      • Refocus on client base that you already have
      • What service can we provide in a lower mile environment  
      • Customer service and e-commerceA lot of things went wrong in December
      • A good thing is to go back to roots, quality of service
      • Technology cannot replace quality of service
      • Understand who the customer is
      • Is it time to incentive technicians for training?That’s a loaded question based upon personality types
      • Build training into your culture
      • Alot of unknown going into 2021Marketing in 2021
      • Notify customer let them know we are open
      • Find out who the spenders are
      • Expensive marketing campaign, instead...
      • Phone call, email, text reminder - costs nothing
      • Educating your staff
      • Reach out and touch someone in 2021
      • Final WordsJoe MarconiWhat’s your crisis continuity plan look like?
      • Employee development plan
      • Goal setting - what does 2021 look like in June?
      • Strive for a plan
      • Greg BuckleyMake sure you’re fundamentals are good
      • Don’t forget what got you there
      • Learn to hit a curveball
      • Learn to throw things at a wall to see what sticks
      • Make sure you take care of the people that are working for you
      • Be better a leader than you are now
      • Gene MorrillLet it go
      • Don’t be the elephant, be the duck, let the water roll off your back
      • Move that couch and try something new
      • Get to know friends and owners
      • Build a war chest of knowledge with your friends and coaches

      Resources:


      Facebook   Twitter   Linked In   Email

      Mobile Listening APP's HERE

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy Carm a Cup of Coffee 

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

      This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

      ]]>      478d18ff-f32e-4c5a-9068-231ecd387ab9Thu, 31 Dec 2020 00:15:00 -040045:00falsefull204204THA 204 What will 2021 Bring? Welcome to the 204th episode of the Town Hall Academy as 2020 is ending and 2021 takes over. Covid-19 continues its wrath and still a huge part in our daily lives. Most important is to move forward with the anticipation and excitement of a new year. So let’s talk about it. I’m with Gene Morrill owner of Certified Automotive in Glendora, CA, Greg Buckley CEO of Buckley Personalized Auto Care in Wilmington, DE and Joe Marconi from Osceola Garage, Baldwin Place, NY. 2021 will continue to be a year of transition. It won’t be easy. The panel talks about moving the couch, reviewing your fundamentals and believes it’s not over yet. If ever a time to be proactive not is it. We still have a lot of unknowns so pay attention to everything because there are many unknowns. The panel did an excellent job assessing their approach to the new year. The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a204.      How to Become a Thermostat Instead of a Thermometer- Dave Hobbs [RR 601]How to Become a Thermostat Instead of a Thermometer- Dave HobbsDave Hobbs automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana. After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics. Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.

      Dave is currently the lead technical trainer and course developer for Delphi Product and Service Solutions. In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society). Dave’s previous episodes HERE.

      Key Talking Points:

      • Become a thermostat instead of a thermometer When things heat up with frustration thermometers react, thermostats do something (cool down or heat up)
      • Pertains to shop owners, managers, and lead technicians- it’s in our control
      • Virtual classesDifficult to connect with distant learning- no interaction and often time camera for zoom calls are off
      • Missing the important feedback from in person classes
      • ADAS trainingMany cars don’t require targets for radar or cameras that you can do yourself
      • Fuzzbuster, thermal imager etc are tools you can use (“MacGyver” tips)   
      • Love of cars and the car industry- then vs nowDave’s first car- ‘61 Chevy Station Wagon
      • Cars have more technology on them- can appeal to tech savvy students, but still needs to have aptitude of taking apart and putting back together, coding and computers
      • Encourage women to join industry as well
      • Selling it as “computer on wheels”    

      Resources:

      • Thanks to Dave Hobbs for his contribution to the aftermarket’s premier podcast.
      • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
      • Find every podcast episode HERE.
      • Every episode is segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

      Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

      Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

      ]]>      Dave Hobbs automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana. After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics. Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.

      Dave is currently the lead technical trainer and course developer for Delphi Product and Service Solutions. In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society). Dave’s previous episodes HERE.

      Key Talking Points:

      • Become a thermostat instead of a thermometer When things heat up with frustration thermometers react, thermostats do something (cool down or heat up)
      • Pertains to shop owners, managers, and lead technicians- it’s in our control
      • Virtual classesDifficult to connect with distant learning- no interaction and often time camera for zoom calls are off
      • Missing the important feedback from in person classes
      • ADAS trainingMany cars don’t require targets for radar or cameras that you can do yourself
      • Fuzzbuster, thermal imager etc are tools you can use (“MacGyver” tips)   
      • Love of cars and the car industry- then vs nowDave’s first car- ‘61 Chevy Station Wagon
      • Cars have more technology on them- can appeal to tech savvy students, but still needs to have aptitude of taking apart and putting back together, coding and computers
      • Encourage women to join industry as well
      • Selling it as “computer on wheels”    

      Resources:

      • Thanks to Dave Hobbs for his contribution to the aftermarket’s premier podcast.
      • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
      • Find every podcast episode HERE.
      • Every episode is segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

      Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

      Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

      ]]>      fca94ebf-585d-4830-8011-ecae1221d6e9Tue, 29 Dec 2020 00:15:00 -040030:03falsefull601601Become a Thermostat Instead of a Thermometer - Dave Hobbs [RR 601] Dave Hobbs, the lead technical trainer and course developer for Delphi Product and Service Solutions, Dave Hobbs is back. Dave has graced us recently with his episode 592 talking about how to avoid comebacks with tech talks. He is now offering you his insights on ADAS training virtual classes on how to become a thermostat not a thermometer. You can find Dave’s other episodes and the key talking points for this episode at remarkablersults.biz/e601      An Unprecedented Year and Strategies for 2021 – Bonus Episode 8An Unprecedented Year - Bonus Episode 8Thoughts from an Unprecedented Year and Looking forward to Strategies for 2021

      Key Talking Points:

      • As an industry we are essential
      • The strong got stronger
      • Virtual online training became the norm and will become a permanent part of our training needs
      • Milestones reached this year:
      • 600th episode of Remarkable Results Radio
      • 200th episode of the Town Hall Academy
      • The launch of Aftermarket Weekly.com
      • Launched all LIVE show broadcast on the website's LIVE page
      • Training must become part of your culture
      • The value of coaching
      • Networking is a must to grow and learn
      • Succession planning and growth
      • Embrace our youth
      • Set up an apprentice program
      • Reach out to a local shop and have coffee and talk

      Resources:

      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Find every podcast episode HERE.
      • Every episode segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

      ]]>      Thoughts from an Unprecedented Year and Looking forward to Strategies for 2021

      Key Talking Points:

      • As an industry we are essential
      • The strong got stronger
      • Virtual online training became the norm and will become a permanent part of our training needs
      • Milestones reached this year:
      • 600th episode of Remarkable Results Radio
      • 200th episode of the Town Hall Academy
      • The launch of Aftermarket Weekly.com
      • Launched all LIVE show broadcast on the website's LIVE page
      • Training must become part of your culture
      • The value of coaching
      • Networking is a must to grow and learn
      • Succession planning and growth
      • Embrace our youth
      • Set up an apprentice program
      • Reach out to a local shop and have coffee and talk

      Resources:

      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Find every podcast episode HERE.
      • Every episode segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

      ]]>      83a060b1-45a9-44fb-a951-13a1d09c7423Sun, 27 Dec 2020 00:15:00 -040016:33falsebonus88Thoughts from an Unprecedented Year and Looking forward to Strategies for 2021 - Bonus Episode 008 As an industry we are essential. The strong got stronger . Virtual online training became the norm and will become a permanent part of our training needs . Milestones reached this year: 600th episode of Remarkable Results Radio . 200th episode of the Town Hall Academy . The launch of Aftermarket Weekly.com . Launched all LIVE show broadcast on the website's LIVE page . Training must become part of your culture . The value of coaching. Networking is a must to grow and learn . Succession planning and growth . Embrace our youth . Set up an apprentice program . Reach out to a local shop and have coffee and talk.      Reflections of My First Episode and Prudent Advice for the Ages [RR 600]Reflections of My First Episode and Prudent Advice for the AgesWelcome to the 600th Episode of Remarkable Results Radio. Enjoy some very candid talk and behind the scenes revelations from some of the very first episodes from my panel.

      Along with the fun discussion, the panel dished out some great advice as the podcast continues to set the standard and the tone for aftermarket industry podcasts.

      Our longevity is a testament to the leaders from every segment of the industry who have shared so that others have gained. We will continue to bring thought piercing issues and commentaries so that you grow your business acumen. As I said and I mean it from the bottom of my heart, this podcast is dedicated to you for “listening and learning” and for letting me know how much our content means to you. And a big shout out to the sponsors who make the podcast a reality. Please support them.

      We’ve reached these milestones, besides the 600th RRR, the 200th Town Hall Academy and the start of Aftermarket Weekly this year only because you are there and use this resource

      The Panel:

      Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

      Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.

      G Jerry Truglia is well known for his automotive training through his company ATTS: Automotive Technician Training Services, where he covers topics ranging from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group. G Jerry Truglia Previous Episodes HERE.

      Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. Bob’s previous episodes are HERE.

      Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout. Listen to Kim’s Episodes HERE.

      Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose drivability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt’s Previous Episodes HERE.

      Key Talking Points:

      • Collectively this group participated in over 138 episodes from one on one or in panels on either Remarkable Results Radio, the Town Hall Academy, or For The Record Podcasts
      • Thank you to all who have shared their wisdom, advice, insights who have made the podcast such a success
      • Matt Fanslow: “This podcast is here for people who are actively trying to improve themselves.”
      • Carm discovered his confidence and style improved over the years.
      • G Jerry Truglia, TST, was a huge inspiration for the show For The Record. We recorded the first episode at Vision. 
      • Dwyane Myers, Dynamic Automotive, was on episode two with his partners. They had three locations at the time.Funny story. I asked each to mention their name before they talk. Early jitters with the show to be perfect
      • The early days were very sophomoric. 
      • “New Normal” will still be virtual- cut down on travel expenses and time, can listen to audio and training through headphones wherever they are, especially the younger generation. The downside is missing the people involved with going to training and networking.
      • Greg Buckley can connect many things in life to how we need to work in our daily lives. In his words, ‘We are more than a head under the hood’He is a long thinker a visionary
      • Take time to think
      • Top players in the industry continue to grow. There is more work to do.We need to bring our neighbor competitor into the fold of learning, growing, and leading
      • Bob GreenwoodA profession, not a trade. No longer a grease monkey
      • Been very consistent in his message
      • Kim Auerheimer, CS Automotive, was honored as the Women In Auto Care Shop Owner of the Year 2020Her first interview was easy for her to do
      • Younger people appreciate podcasts. Many listen while at work.
      • The common theme is they felt comfortable being on the show which allowed them to share deeply
      • The big thing about the pandemic is how much we miss the people.   
      • Look back to see how far you’ve gone, podcasts in 2015 vs now- an evolution of style and content. Searching for guests and now having people reach out to be on the podcast. Networking and guests becoming friends with other guests because of the podcast. It is also an outlet for people to be transparent, comfortable, and have fun. 
      • Connection- breaking down problems and sharing how to solve them and move forward. Shop owners and technicians can connect and stop feeling alone with the problems they face. Camaraderie. 
      • Tuning in for training- do they not want it bad enough vs they don’t know how badly they need it. Communication starts with your team first then the client base.  
      • Listen to Learn Just One Thing is not a slogan but a mantra for being a perpetual student 

      Resources:

      • Thanks to Greg Buckley, Dwayne Myers, G Jerry Truglia, Bob Greenwood, Kim Auernheimer, and Matt Fanslow for their contribution to the aftermarket’s premier podcast.
      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Find every podcast episode HERE.
      • Every episode segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

       

      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to]]>Welcome to the 600th Episode of Remarkable Results Radio. Enjoy some very candid talk and behind the scenes revelations from some of the very first episodes from my panel.

      Along with the fun discussion, the panel dished out some great advice as the podcast continues to set the standard and the tone for aftermarket industry podcasts.

      Our longevity is a testament to the leaders from every segment of the industry who have shared so that others have gained. We will continue to bring thought piercing issues and commentaries so that you grow your business acumen. As I said and I mean it from the bottom of my heart, this podcast is dedicated to you for “listening and learning” and for letting me know how much our content means to you. And a big shout out to the sponsors who make the podcast a reality. Please support them.

      We’ve reached these milestones, besides the 600th RRR, the 200th Town Hall Academy and the start of Aftermarket Weekly this year only because you are there and use this resource

      The Panel:

      Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

      Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.

      G Jerry Truglia is well known for his automotive training through his company ATTS: Automotive Technician Training Services, where he covers topics ranging from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group. G Jerry Truglia Previous Episodes HERE.

      Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. Bob’s previous episodes are HERE.

      Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout. Listen to Kim’s Episodes HERE.

      Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose drivability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt’s Previous Episodes HERE.

      Key Talking Points:

      • Collectively this group participated in over 138 episodes from one on one or in panels on either Remarkable Results Radio, the Town Hall Academy, or For The Record Podcasts
      • Thank you to all who have shared their wisdom, advice, insights who have made the podcast such a success
      • Matt Fanslow: “This podcast is here for people who are actively trying to improve themselves.”
      • Carm discovered his confidence and style improved over the years.
      • G Jerry Truglia, TST, was a huge inspiration for the show For The Record. We recorded the first episode at Vision. 
      • Dwyane Myers, Dynamic Automotive, was on episode two with his partners. They had three locations at the time.Funny story. I asked each to mention their name before they talk. Early jitters with the show to be perfect
      • The early days were very sophomoric. 
      • “New Normal” will still be virtual- cut down on travel expenses and time, can listen to audio and training through headphones wherever they are, especially the younger generation. The downside is missing the people involved with going to training and networking.
      • Greg Buckley can connect many things in life to how we need to work in our daily lives. In his words, ‘We are more than a head under the hood’He is a long thinker a visionary
      • Take time to think
      • Top players in the industry continue to grow. There is more work to do.We need to bring our neighbor competitor into the fold of learning, growing, and leading
      • Bob GreenwoodA profession, not a trade. No longer a grease monkey
      • Been very consistent in his message
      • Kim Auerheimer, CS Automotive, was honored as the Women In Auto Care Shop Owner of the Year 2020Her first interview was easy for her to do
      • Younger people appreciate podcasts. Many listen while at work.
      • The common theme is they felt comfortable being on the show which allowed them to share deeply
      • The big thing about the pandemic is how much we miss the people.   
      • Look back to see how far you’ve gone, podcasts in 2015 vs now- an evolution of style and content. Searching for guests and now having people reach out to be on the podcast. Networking and guests becoming friends with other guests because of the podcast. It is also an outlet for people to be transparent, comfortable, and have fun. 
      • Connection- breaking down problems and sharing how to solve them and move forward. Shop owners and technicians can connect and stop feeling alone with the problems they face. Camaraderie. 
      • Tuning in for training- do they not want it bad enough vs they don’t know how badly they need it. Communication starts with your team first then the client base.  
      • Listen to Learn Just One Thing is not a slogan but a mantra for being a perpetual student 

      Resources:

      • Thanks to Greg Buckley, Dwayne Myers, G Jerry Truglia, Bob Greenwood, Kim Auernheimer, and Matt Fanslow for their contribution to the aftermarket’s premier podcast.
      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Find every podcast episode HERE.
      • Every episode segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

       

      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

      ]]>dfdd411a-cedd-4c0f-92f0-55ee66eecfecFri, 25 Dec 2020 00:15:00 -040056:32falsefull600600Reflections of My First Episode and Prudent Advice for the Ages [RR 600] Welcome to the 600th Episode of Remarkable Results Radio. Enjoy some very candid talk and behind the scenes revelations from some of the very first episodes from my panel. Along with the fun discussion, the panel dished out some great advice as the podcast continues to set the standard and the tone for aftermarket industry podcasts. Our longevity is a testament to the leaders from every segment of the industry who have shared so that others have gained. We will continue to bring thought piercing issues and commentaries so that you grow your business acumen. As I said and I mean it from the bottom of my heart, this podcast is dedicated to you for “listening and learning” and for letting me know how much our content means to you. And a big shout out to the sponsors who make the podcast a reality. Please support them. My guests bring and give color to this milestone event. Not many can reach the lengths we have reached but we have aced it through the support and respect from peers, students, coaches, service advisors, and shop owners. Welcome Greg Buckley from Buckleys, Dwayne Myers from Dynamic, G Jerry Truglia from TST, Bob Greenwood; CEO of AAEC, Kim Auernheimerfrom CS Automotive, and Matt Fanslow from Riverside Automotive. We’ve reached these milestones, besides the 600th RRR, the 200th Town Hall Academy and the start of Aftermarket Weekly this year only because you are there and use this resource. You can find our guest's previous episodes, their bios, and the key talking points for this episode at remarkablersults.biz/e600      How My Business Changed as a Result of Covid-19 – A Look Back [THA 203]How My Business Changed as a Result of Covid-19 - A Look Back

      https://youtu.be/HCcL-qlylmg

      Jim Hayes is originally from North Carolina but spent time in various places growing up and has lived in the Monterey Bay area for the past 23 years. He grew up playing sports and spending as much time as possible in the outdoors; hunting and camping are among his favorite pastimes. After high school, Jim joined the United States Army where he served with elements of the Intelligence and Special Forces communities.

      After completing his goals in the Army, he moved to the Monterey Peninsula, where he turned his focus toward becoming a golf professional. As a member of the PGA, Jim held the title of Manager of Instruction for the Pebble Beach Golf Academy, where he taught golf to individuals from around the world. True to form, after achieving what he set out to accomplish in the world of golf, Jim transitioned to the automotive industry, where he currently serves as General Manager of Pacific Motor Service.

      His background keeps him dedicated to the building and development of the most important asset any company has: its team. With a strong desire to maximize the potential of those around him, Jim has created a leadership and personal development course that is attended on a volunteer basis by 90% of the company’s staff. Jim’s goal for the business is to optimize performance and maximize efficient profitability by using the fundamentals of business finance, strategic planning and by creating a culture built on a foundation of principle-centered leadership. Check out Jim’s other episode HERE!

      Dave Martin is the Owner and President of Martin’s Auto Repair in Phoenix, AZ. His automotive career began pulling weeds on the shop property, then as he got older Dave moved into a station helper and gas attendant. Dave then became the shop manager before taking over the family business from his father in 2006.

      Dave has worked to bring the business into the technology world, communicating with customers at their level with digital inspections, email, and texting. Dave also knows a key to a successful business has a team that has strengths he does not. Check out Dave’s other episode HERE!

      Key Talking Points:

      • Consider OSHA both Federal and State to have dealt with the correct protocols for the virus
      • In California, if you get Covid-19 it is assumed that you got it at work in order to have it covered under a work comp claim
      •  Went to get customers cars, disinfected car both inbound and out-bound
      • Concierge service was very helpful.
      • Disinfection will continue, according to Dave Martin.
      • Shut down the waiting room and served customers at a table that was outside the business. In the Northern states that will not wok with winter
      • The world has never been cleaner. You get fewer colds.
      • Will we lose our resistance with our immune systems?There is a balance (Jim Hayes)
      • Via marketing, we told our customers it was OK to come into the shop
      • We drove convenience for the customer
      • Reached out for inspections especially if the car sat
      • Jim Hayes concentrated his marketing in a tighter distance from his shop. A mile and a half was his target.
      • PPP was helpful. It helped the confidence in the business alive for the team.
      • Jim Hayes. His business maintained about 70% of his business.
      • Fixed and maintained during downtime. Made improvements to the business
      • Kept the team informed to they participated and gained confidence in the future of the business
      • David Martin in Arizona did not have a second ware.
      • Jim Hayes did have a second wave of Covid-19 that is threatening many small businesses.
      • If you had bad business practices before PPP money and you did not change, you are going to come out with the same bad business practices
      • Dave made huge changes in 2008 when the last economic bust hit. He did not experience huge challenges during the pandemic because he had conditioned his business.
      • Jim is always re-evaluating and improving as part of their culture, so the pandemic did not affect the business as much as others.He is an adrenaline junkie.
      • Attrition if effective in business
      • Jim is losing clients because of the mass exodus from California, not from Copvid-19Some of Dave’s clients were younger and they moved back with their parents
      • Dave stepped up his leadership to help his team know that they could get through any challenges. We will be fine.
      • Jim. The reason you study and learn leadership is for moments like the pandemic dished out.
      • We are tougher because of the pandemic
      • Being an essential part of the economy brought value to the industry  

      Resources:


      Facebook   Twitter   Linked In   Email

      Mobile Listening APP's HERE

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy Carm a Cup of Coffee 

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

      This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

      ]]>

      https://youtu.be/HCcL-qlylmg

      Jim Hayes is originally from North Carolina but spent time in various places growing up and has lived in the Monterey Bay area for the past 23 years. He grew up playing sports and spending as much time as possible in the outdoors; hunting and camping are among his favorite pastimes. After high school, Jim joined the United States Army where he served with elements of the Intelligence and Special Forces communities.

      After completing his goals in the Army, he moved to the Monterey Peninsula, where he turned his focus toward becoming a golf professional. As a member of the PGA, Jim held the title of Manager of Instruction for the Pebble Beach Golf Academy, where he taught golf to individuals from around the world. True to form, after achieving what he set out to accomplish in the world of golf, Jim transitioned to the automotive industry, where he currently serves as General Manager of Pacific Motor Service.

      His background keeps him dedicated to the building and development of the most important asset any company has: its team. With a strong desire to maximize the potential of those around him, Jim has created a leadership and personal development course that is attended on a volunteer basis by 90% of the company’s staff. Jim’s goal for the business is to optimize performance and maximize efficient profitability by using the fundamentals of business finance, strategic planning and by creating a culture built on a foundation of principle-centered leadership. Check out Jim’s other episode HERE!

      Dave Martin is the Owner and President of Martin’s Auto Repair in Phoenix, AZ. His automotive career began pulling weeds on the shop property, then as he got older Dave moved into a station helper and gas attendant. Dave then became the shop manager before taking over the family business from his father in 2006.

      Dave has worked to bring the business into the technology world, communicating with customers at their level with digital inspections, email, and texting. Dave also knows a key to a successful business has a team that has strengths he does not. Check out Dave’s other episode HERE!

      Key Talking Points:

      • Consider OSHA both Federal and State to have dealt with the correct protocols for the virus
      • In California, if you get Covid-19 it is assumed that you got it at work in order to have it covered under a work comp claim
      •  Went to get customers cars, disinfected car both inbound and out-bound
      • Concierge service was very helpful.
      • Disinfection will continue, according to Dave Martin.
      • Shut down the waiting room and served customers at a table that was outside the business. In the Northern states that will not wok with winter
      • The world has never been cleaner. You get fewer colds.
      • Will we lose our resistance with our immune systems?There is a balance (Jim Hayes)
      • Via marketing, we told our customers it was OK to come into the shop
      • We drove convenience for the customer
      • Reached out for inspections especially if the car sat
      • Jim Hayes concentrated his marketing in a tighter distance from his shop. A mile and a half was his target.
      • PPP was helpful. It helped the confidence in the business alive for the team.
      • Jim Hayes. His business maintained about 70% of his business.
      • Fixed and maintained during downtime. Made improvements to the business
      • Kept the team informed to they participated and gained confidence in the future of the business
      • David Martin in Arizona did not have a second ware.
      • Jim Hayes did have a second wave of Covid-19 that is threatening many small businesses.
      • If you had bad business practices before PPP money and you did not change, you are going to come out with the same bad business practices
      • Dave made huge changes in 2008 when the last economic bust hit. He did not experience huge challenges during the pandemic because he had conditioned his business.
      • Jim is always re-evaluating and improving as part of their culture, so the pandemic did not affect the business as much as others.He is an adrenaline junkie.
      • Attrition if effective in business
      • Jim is losing clients because of the mass exodus from California, not from Copvid-19Some of Dave’s clients were younger and they moved back with their parents
      • Dave stepped up his leadership to help his team know that they could get through any challenges. We will be fine.
      • Jim. The reason you study and learn leadership is for moments like the pandemic dished out.
      • We are tougher because of the pandemic
      • Being an essential part of the economy brought value to the industry  

      Resources:


      Facebook   Twitter   Linked In   Email

      Mobile Listening APP's HERE

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy Carm a Cup of Coffee 

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

      This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

      ]]>      5fc0d6dd-b9e1-4e97-be9c-a91e95dca1aeThu, 24 Dec 2020 00:15:00 -040032:44falsefull203203THA 203 How My Business Changed as a Result of Covid-19 - A Look Back A lot has happened as we drew to a close a year considered to be one of the most challenging years in our history. Today, our topic talks about the changes and the challenges that Covid-19 swept on the aftermarket industry, along with every shop owner and team member. Did you push through? How did you cope? What changed and what changed permanently? These are some questions to reflect on as 2021 is on our doorstep. Reflect on your preparedness to face this unprecedented call to action. Joining me are for this frank discussion is Jim Hayes, General Manager of Pacific Motor Service -- and Dave Martin from Martin’s Auto Repair, Phoenix, AZ The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a203.      From College to ADAS Calibrations – Learning How [RR 599]From College to ADAS Calibrations - Learning HowBob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

      Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing. This spurred a quest for learning.

      Bob believes his desire to learn is what opened doors to meeting technicians around the world. Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented. He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendees. Hear Bob in his own interview and the round-tables HERE.

      Dominik Wrobel works at Mobile Auto Solutions in the Chicago land area. He has a bachelor's degree in applied sciences from Southern Illinois University and have no experience as a technician. 

      At MAS, he is working out of headquarters where he get to learn how to use all the technology at his own pace. He and Bob Heipp are the only ones that work out of HQ while everyone else is mobile. Since he started, he has been doing jobs that can not be done mobile because of space restrictions and or certain tools that cannot be taken to the jobsite. He pretty much work by himself and get to pick Bob's brain with any questions he has along the way. He is working his way up to taking mobile jobs when work at HQ is slow. You can check Dominik's episodes HERE.

      Key Talking Points:

      • Hired Dom from referral from instructor from high school automotive boardGraduated Southern Illinois University with 4 year automotive degree
      • Bob is his mentor- similar to an apprentice program. Huge ROI with proper training, resources, and development
      • Uses “Slack” for communication between all 25+ employees- always willing to help and answer any questions for Dom   
      • College built the foundation but the technology was the big learning curve
      • Talent for finding SI, calibrations, alignments, and researching
      • Once hired they evaluated his skills- bugged company car to be diagnosed and evaluated his thinking process and how he can overcome challenges and adapt  
      • New technologyAlways changing, always new- have to take it one step at a time and be a problem solver 

      Resources:

      • Thanks to Dominik Wrobel and Bob Heipp for their contribution to the aftermarket’s premier podcast.
      • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
      • Find every podcast episode HERE.
      • Every episode is segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

      Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

      Learn more about TRACS Enterprise and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

      ]]>      Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

      Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing. This spurred a quest for learning.

      Bob believes his desire to learn is what opened doors to meeting technicians around the world. Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented. He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendees. Hear Bob in his own interview and the round-tables HERE.

      Dominik Wrobel works at Mobile Auto Solutions in the Chicago land area. He has a bachelor's degree in applied sciences from Southern Illinois University and have no experience as a technician. 

      At MAS, he is working out of headquarters where he get to learn how to use all the technology at his own pace. He and Bob Heipp are the only ones that work out of HQ while everyone else is mobile. Since he started, he has been doing jobs that can not be done mobile because of space restrictions and or certain tools that cannot be taken to the jobsite. He pretty much work by himself and get to pick Bob's brain with any questions he has along the way. He is working his way up to taking mobile jobs when work at HQ is slow. You can check Dominik's episodes HERE.

      Key Talking Points:

      • Hired Dom from referral from instructor from high school automotive boardGraduated Southern Illinois University with 4 year automotive degree
      • Bob is his mentor- similar to an apprentice program. Huge ROI with proper training, resources, and development
      • Uses “Slack” for communication between all 25+ employees- always willing to help and answer any questions for Dom   
      • College built the foundation but the technology was the big learning curve
      • Talent for finding SI, calibrations, alignments, and researching
      • Once hired they evaluated his skills- bugged company car to be diagnosed and evaluated his thinking process and how he can overcome challenges and adapt  
      • New technologyAlways changing, always new- have to take it one step at a time and be a problem solver 

      Resources:

      • Thanks to Dominik Wrobel and Bob Heipp for their contribution to the aftermarket’s premier podcast.
      • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
      • Find every podcast episode HERE.
      • Every episode is segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

      Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

      Learn more about TRACS Enterprise and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

      ]]>      30dee0a5-7ac9-473c-82b7-322a4bcc073aTue, 22 Dec 2020 00:15:00 -040030:42falsefull599599From College to ADAS Calibrations - Learning How [RR 599] My guests today is Dominik Wrobel and Bob Heipp both from Mobile Auto Solutions in Chicago. Commonly referred to as MAS. This interview is about Dominik. As a 23-year-old, is straight out of college, working with 25 other mobile diagnostic technicians and learning the trade.. He is Bob Heipp’s Mentee. You know Bob as a member of the threesome TechnicianTalk Group where we’ve done 9 really intense and off the wall episodes. If you are new to the podcast go to the collections page on the website to find all Technician Talk EPisode. Dominik and Bob talk with us about the transitions and challenges of adapting to work without any prior experience. Very much like what an automotive grad would go through. Dominik will also shed light on his mentorship, new technologies, and how much he likes ADAS Calibrations. His goal is to have his own MAS mobile truck and get out on the road. Dom is learning from all 25 team members by using slack to get the information and wisdom that he seeks. The talking points of this episode can be found at remarkablersults.biz/e599.      Social Media Influencer- Do What is Right and Not Easy [RR 598]Social Media Influencer- Do What is Right and Not EasyMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

      Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

      Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

      Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

      Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

      With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

      Scott is the founder of diag.net. Find other episodes that have featured Scott HERE. Diag.Net HERE

      Key Talking Points:

      • Echo chamber- diluting and filtering information
      • Stopping ability to grow to expand, have new perspectives  
      • Playing on feeling “accepted” with “Likes” and “Shares”
      • Time-consuming- be aware 
      • Dunning-Kruger effect- inability to recognize their lack of ability, then when met with someone with more knowledge instead of that bringing you up it further ingrains you into your belief   
      • Remember where you came from and encourage others to improve and learn
      • “Mob” and “Pack” mentality in groups and forums- power trip and jump down everyone’s throat rather than encourage deep thought and thinking  
      • Some topics are too deep to dissimilate in a social media setting
      • Communicate at a professional level and use the proper words
      • Microlearning
      • Research the people in your groups
      • Be aware of your characteristics- don’t fall into the echo chamber, recognize your social interactions online should only be influencing you by a certain margin.    
      • Professional groups on social mediaGround rules, professional environment 
      • Pay it forward- a willingness to help, ability to reflect back   
      • Diag.netOne area to search instead of trying to remember what group you found the information 
      • You need to determine when people are trying to help you and not look at it as someone just giving their opinion. Wake up to the situation when you are being taught.
      • Embrace the different thought processes and understand that nothing is personal unless you make it

      Resources:

      • Thanks to Scott Brown & Matt Fanslow for their contribution to the aftermarket’s premier podcast.
      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Find every podcast episode HERE.
      • Every episode segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

       

      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

      ]]>      Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

      Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

      Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

      Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

      Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

      With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

      Scott is the founder of diag.net. Find other episodes that have featured Scott HERE. Diag.Net HERE

      Key Talking Points:

      • Echo chamber- diluting and filtering information
      • Stopping ability to grow to expand, have new perspectives  
      • Playing on feeling “accepted” with “Likes” and “Shares”
      • Time-consuming- be aware 
      • Dunning-Kruger effect- inability to recognize their lack of ability, then when met with someone with more knowledge instead of that bringing you up it further ingrains you into your belief   
      • Remember where you came from and encourage others to improve and learn
      • “Mob” and “Pack” mentality in groups and forums- power trip and jump down everyone’s throat rather than encourage deep thought and thinking  
      • Some topics are too deep to dissimilate in a social media setting
      • Communicate at a professional level and use the proper words
      • Microlearning
      • Research the people in your groups
      • Be aware of your characteristics- don’t fall into the echo chamber, recognize your social interactions online should only be influencing you by a certain margin.    
      • Professional groups on social mediaGround rules, professional environment 
      • Pay it forward- a willingness to help, ability to reflect back   
      • Diag.netOne area to search instead of trying to remember what group you found the information 
      • You need to determine when people are trying to help you and not look at it as someone just giving their opinion. Wake up to the situation when you are being taught.
      • Embrace the different thought processes and understand that nothing is personal unless you make it

      Resources:

      • Thanks to Scott Brown & Matt Fanslow for their contribution to the aftermarket’s premier podcast.
      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Find every podcast episode HERE.
      • Every episode segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

       

      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

      ]]>      6abf46ce-5221-4e9e-8795-d01cc9497ed2Fri, 18 Dec 2020 00:15:00 -040050:00falsefull598598Social Media Influencer- Do What is Right and Not Easy [RR 598] Learn the ground rules in becoming professional on social media. Matt Fanslow and Scott Brown have been great contributors to the podcast. They also have no-nonsense views about Social Media and the diluting and filtering of information. They talk about the Dunning-Kruger effect and time consumption among other topics as they speak to the good and bad of social media. They do recommend being professional in handling your social media presence. Learn to be professionals in handling your social media presence. Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN., and Scott Brown is a shop owner, an ASE Master Certified Automobile Technician and the CEO of Diag.net You can find Matt and Scott’s previous episodes and the key talking points for this episode at remarkablersults.biz/e598      Why Fix a Negative Attitude in your Shop [THA 202]Why Fix a Negative Attitude in your Shop

      https://youtu.be/I-GEQ8Lyo0k

      Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. He also owned and managed several successful automotive repair shops.

      Early in his career, Rick got his arm stuck under a vehicle while working underneath it. He managed to get out safely but it was a wake up call to him and for all of us as well. This is everyone’s concern. There are too many distractions like cell phones, tablets, lackadaisical attitude of it never happening, not focused on job at task, talking to tech next to them and a whole lot more. We need to follow lift maintenance schedules religiously and document every procedure in order to check work properly.

      Rick White’s Previous Episodes HERE.

      Craig O’Neill an integrator and trainer at Autotex.me. Though he initially began college seeking a degree in history education and was heavily considering missionary aviation, it was obvious to him that his primary calling was to raise a family. Setting aside his full-time education, Craig committed himself to scale the 3rd generation auto repair business to be successful in these exciting but challenging times.

      An ASE certified technician and service consultant, he is visibly excited about the technological advances the industry is seeing and frequently can be heard speaking to clients sharing his enthusiasm.

      Craig is committed to elevating the professional image of the automotive service community and consistently looking for ways to communicate with bright young people regarding the opportunities that exist in the automotive service profession. Listen to Craig’s previous episodes HERE.

      Andy Pollina is from Legacy Auto-Tech

      Key Talking Points:

      • We have attitudes on everythingGotta be conscious about what you tell yourself
      • Attitudes Positive or Negative can be contagiousMy wife told me I was turning into a grumpy old B-astard
      • Attitudes left alone will go negative over time
      • We are looking for threats all the times
      • Society is using negativity to sell their product
      • Attitude is a choice.. That’s a fact!
      • Meditate
      • Our Attitudes are contagious
      • Everyone lights up a room-some when they walk in, some when they leave
      • Living with attitudes in the workplace - can you change their attitudes?The “I can do anything better than the rest” attitude sucks
      • Holding on to toxic people too longThe thought of replacing them is dreadful
      • Letting toxic people go is a good thing
      • Be like the Buffalo - run through the storm to get thru it quicker
      • “The Obstacle Is The Way” book
      • So much of what a good attitude is embellished and surrounded by the culture of that businessThe owner can decide on the environment that they want to have in their business
      • Rules Of Engagement - holding each other accountable to these rules
      • If you have an attitude problem in your business - look in the mirror
      • You decide on what is acceptable in your environment
      • If you can make people feel better doing what they love to do, they’re gonna want to be there.
      • If someone’s having an attitude, you break down the walls with empathy then you are able to communicate with them
      • The different components of attitudeEffective - how something is making someone feel 
      • Behavioral - how someone is acting
      • Cognitive - why someone is feeling a certain way
      • Three ways to get out of bed every dayHop out of bed
      • Roll out of bed
      • Fall out of bed
      • Make a choice to hop out of bed
      • Give people grace, but they have to own it if it’s something they are doingCan’t give up on people
      • They have to want to change
      • Always pointing the finger
      • Some people are not aware of their own attitudes
      • We have to meet them where they are at
      • You have to respect people in how they are feeling
      • Listened, Heard, Valued, and Appreciated
      • Go to each team member and see how they are doing periodically 
      • Family BusinessesPassion and Ego
      • Youth vs Maturity
      • God has a way of giving us back what we brought… they are called kids
      • Family dynamics are not always that good
      • Step back and say “How can I be a better communicator”Book called “The Clarity Factor”
      • Before you confront someone, what are you bringing to the situation?
      • You can’t control the external, only the internal
      • Wherever you go, there your are 
      • PerfectionPerfection will keep you from starting
      • Perfection is an illusion created by the devil to rob you of your dreams 
      • Final Words
      • Before we fix any attitude problem in the shop you got to make sure our attitude is right firstWe ask ourselves questions everyday
      • If you want a better life, you got to learn to ask yourself better questionsQuestions creates focus
      • Focus creates meaning
      • Meaning creates actions
      • Actions creates results
      • You have to believe you are capable of overcoming the problems
      • You can change your attitude but you have to if you want to set examples for othersDon’t compare yourself to others
      • Stop playing the bad tape in your head
      • A bad attitude can lead to something serious if you don’t do something about it
      • Don’t have pity for yourself
      • Have a great support group around you
      • You can’t change overnight, it’s a journey
      • You can’t put lipstick on a pig and call it prettyIf you really want to grow your self-esteem, be honest with yourself
      • Don’t put a false smile on - be real
      • The “T” word…. TherapyEverybody at some point should talk to a therapist to put a language to what you are feeling
      • Talk to someone who is not biased (not your wife, not your friend)

      Resources:


      Facebook   Twitter   Linked In   Email

      Mobile Listening APP's HERE

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy Carm a Cup of Coffee 

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

      This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for]]>

      https://youtu.be/I-GEQ8Lyo0k

      Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. He also owned and managed several successful automotive repair shops.

      Early in his career, Rick got his arm stuck under a vehicle while working underneath it. He managed to get out safely but it was a wake up call to him and for all of us as well. This is everyone’s concern. There are too many distractions like cell phones, tablets, lackadaisical attitude of it never happening, not focused on job at task, talking to tech next to them and a whole lot more. We need to follow lift maintenance schedules religiously and document every procedure in order to check work properly.

      Rick White’s Previous Episodes HERE.

      Craig O’Neill an integrator and trainer at Autotex.me. Though he initially began college seeking a degree in history education and was heavily considering missionary aviation, it was obvious to him that his primary calling was to raise a family. Setting aside his full-time education, Craig committed himself to scale the 3rd generation auto repair business to be successful in these exciting but challenging times.

      An ASE certified technician and service consultant, he is visibly excited about the technological advances the industry is seeing and frequently can be heard speaking to clients sharing his enthusiasm.

      Craig is committed to elevating the professional image of the automotive service community and consistently looking for ways to communicate with bright young people regarding the opportunities that exist in the automotive service profession. Listen to Craig’s previous episodes HERE.

      Andy Pollina is from Legacy Auto-Tech

      Key Talking Points:

      • We have attitudes on everythingGotta be conscious about what you tell yourself
      • Attitudes Positive or Negative can be contagiousMy wife told me I was turning into a grumpy old B-astard
      • Attitudes left alone will go negative over time
      • We are looking for threats all the times
      • Society is using negativity to sell their product
      • Attitude is a choice.. That’s a fact!
      • Meditate
      • Our Attitudes are contagious
      • Everyone lights up a room-some when they walk in, some when they leave
      • Living with attitudes in the workplace - can you change their attitudes?The “I can do anything better than the rest” attitude sucks
      • Holding on to toxic people too longThe thought of replacing them is dreadful
      • Letting toxic people go is a good thing
      • Be like the Buffalo - run through the storm to get thru it quicker
      • “The Obstacle Is The Way” book
      • So much of what a good attitude is embellished and surrounded by the culture of that businessThe owner can decide on the environment that they want to have in their business
      • Rules Of Engagement - holding each other accountable to these rules
      • If you have an attitude problem in your business - look in the mirror
      • You decide on what is acceptable in your environment
      • If you can make people feel better doing what they love to do, they’re gonna want to be there.
      • If someone’s having an attitude, you break down the walls with empathy then you are able to communicate with them
      • The different components of attitudeEffective - how something is making someone feel 
      • Behavioral - how someone is acting
      • Cognitive - why someone is feeling a certain way
      • Three ways to get out of bed every dayHop out of bed
      • Roll out of bed
      • Fall out of bed
      • Make a choice to hop out of bed
      • Give people grace, but they have to own it if it’s something they are doingCan’t give up on people
      • They have to want to change
      • Always pointing the finger
      • Some people are not aware of their own attitudes
      • We have to meet them where they are at
      • You have to respect people in how they are feeling
      • Listened, Heard, Valued, and Appreciated
      • Go to each team member and see how they are doing periodically 
      • Family BusinessesPassion and Ego
      • Youth vs Maturity
      • God has a way of giving us back what we brought… they are called kids
      • Family dynamics are not always that good
      • Step back and say “How can I be a better communicator”Book called “The Clarity Factor”
      • Before you confront someone, what are you bringing to the situation?
      • You can’t control the external, only the internal
      • Wherever you go, there your are 
      • PerfectionPerfection will keep you from starting
      • Perfection is an illusion created by the devil to rob you of your dreams 
      • Final Words
      • Before we fix any attitude problem in the shop you got to make sure our attitude is right firstWe ask ourselves questions everyday
      • If you want a better life, you got to learn to ask yourself better questionsQuestions creates focus
      • Focus creates meaning
      • Meaning creates actions
      • Actions creates results
      • You have to believe you are capable of overcoming the problems
      • You can change your attitude but you have to if you want to set examples for othersDon’t compare yourself to others
      • Stop playing the bad tape in your head
      • A bad attitude can lead to something serious if you don’t do something about it
      • Don’t have pity for yourself
      • Have a great support group around you
      • You can’t change overnight, it’s a journey
      • You can’t put lipstick on a pig and call it prettyIf you really want to grow your self-esteem, be honest with yourself
      • Don’t put a false smile on - be real
      • The “T” word…. TherapyEverybody at some point should talk to a therapist to put a language to what you are feeling
      • Talk to someone who is not biased (not your wife, not your friend)

      Resources:


      Facebook   Twitter   Linked In   Email

      Mobile Listening APP's HERE

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy Carm a Cup of Coffee 

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

      This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

      ]]>6ea70d65-6b42-494e-bd05-f641fc872382Thu, 17 Dec 2020 00:15:00 -040051:56falsefull202202Why Fix a Negative Attitude [THA 202] Statistics and many studies concluded that a negative behavior creates liabilities in the business setting and strains relationships. On a personal level, it decreases productivity and performance. Not only does it damage teamwork, but it also makes for unhappy customers. Our episode today attacks why a negative attitude has no room in our industry! Joining me is Craig O'Neill, Andy Pollina, from Legacy Auto Tech, Grand Rapids, and Rick White from 180 Biz. The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a202.      Thinking Way Outside the Box with Greg Buckley [RR 597]Thinking Way Outside the Box with Greg BuckleyGreg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

      Key Talking Points:

      • Get involved with associationsNetworking, training, being heard in your community and in the industry
      • Getting inspired National Geographic- learning the root of how thought is generated Nature produces- we translate and learn 
      • Communication- being relatable and understanding how to communicate with the person across from you  
      • Open yourself up and look from different perspectives
      • Everything you do is negotiable- have upper hand by knowing what other person is thinking and understand each other 
      • Body language- observe customer body language as they get out of the car , walk in, and express themselves initially. Be able to control the conversation.   
      • People speak more than they listen- we have two eyes and two ears for a reason. Listen to learn, not to reply.  
      • OctopusEach tentacle is almost independent of itself
      • Neurological makeup is similar to a network
      • Tentacle will regenerate itself  

      Resources:

      • Thanks to Greg Buckley for his contribution to the aftermarket’s premier podcast.
      • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
      • Find every podcast episode HERE.
      • Every episode is segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

      The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. 

      Learn more about NAPA Smart Sign and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

      ]]>      Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

      Key Talking Points:

      • Get involved with associationsNetworking, training, being heard in your community and in the industry
      • Getting inspired National Geographic- learning the root of how thought is generated Nature produces- we translate and learn 
      • Communication- being relatable and understanding how to communicate with the person across from you  
      • Open yourself up and look from different perspectives
      • Everything you do is negotiable- have upper hand by knowing what other person is thinking and understand each other 
      • Body language- observe customer body language as they get out of the car , walk in, and express themselves initially. Be able to control the conversation.   
      • People speak more than they listen- we have two eyes and two ears for a reason. Listen to learn, not to reply.  
      • OctopusEach tentacle is almost independent of itself
      • Neurological makeup is similar to a network
      • Tentacle will regenerate itself  

      Resources:

      • Thanks to Greg Buckley for his contribution to the aftermarket’s premier podcast.
      • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
      • Find every podcast episode HERE.
      • Every episode is segmented by Series HERE.
      • Key Word Search HERE.

      Be socially involved and in touch with the show:

      Facebook   Twitter   Linked In   Email

      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

      Buy me a coffee

      The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. 

      Learn more about NAPA Smart Sign and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

      ]]>      c78fade5-763e-4666-b6e5-6e8bf7276eb6Tue, 15 Dec 2020 00:15:00 -040031:37falsefull597597Thinking Way Outside the Box with Greg Buckley [RR 597] My friend Greg Buckley brought one of his way out of the box think to play here; that has an octopus analogy sliced in for good measure. Greg does make some excellent points that will help you and your business grow. Seen a copy of National Geographic lately? Have I teased you enough? The talking points of this episode can be found at remarkablersults.biz/e597.      Hiring a Business Coach [RR 596]Hiring a Business CoachRick Williams got into the industry because of the passion he have for cars. He enjoyed modifying and racing. To this day he appreciate anything measured in horsepower. He graduated from Universal Technical Institute’s automotive technology program in 2002. After graduation, He co-founded an import race shop that was unfortunately only in business for just 4 short years. Rick went on to work for a large and dealer group at one of their Honda dealerships here in Cincinnati. He completed Honda’s factory training program and became a Honda factory trained master technician. A couple years later he had the opportunity to become a service advisor and wrote service at the same dealership for about 5 years or so until he was moved to one of their Chrysler Jeep Dodge and Ram stores where he was a service manager for a year and a half. He started RIX Automotive out of the detached garage here at home with 1 lift on January 2nd 2019 while also watching his kids during the daytime. He did about 70k in sales that year, part time. June 2020 he moved into a shop space. He rehabbed the space cosmetically and to allow for automotive service/repair. He have since acquired two part time master technicians. Since the move, the shop is doing what it used to do in a month in about a week. Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry. Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry. His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry. Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002. Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE. Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation. Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today. Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE. Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE. David Justice has been an auto care professional for over 30 years. He grew up in the family business working for his father. At, a young age David purchased his father’s business and went on his own. Over the years David had multiple Shell Gas stations. His coaching company is Repair Shop of Tomorrow. Find David’s other episodes HERE. Key Talking Points:
      •  Bob Greenwood
      • Setting foundation of business- internal processes and procedures
      • Look at numbers to see what direction where to go- math doesn’t lie, measure components of business, have right price for competency 
      • Internal business culture- continuously learn and build upon knowledge, average technician receives minimum 100 hours of basic training  
      • Averages shop is missing $25-30k net profit per bay per year out of current business 
      • Focus on productivity- which is knowledge based internally  
      • Calculate net profit on repair order before you close it off- focus on net profit than sales and gross profit and activity .
      • Average shop is understaffed by 3 people- bays, front counter and back office
      • David Justice
      • Building systems, operations and procedures 
      • Understanding data- where you are and where you need to go
      • Business flow chart- manager sheet (goals each month, sales, gross profit), daily tracker (average estimates and car count), and labor management (productivity, efficiency, effective labor rates, labor hours per car)
      • Working on business than in it
      • Perception of business- reviews, community, website, experience for customers 
      • Labor management- where you make net profit 
      • Gamification- getting everyone involved  
      • Bill Haas
      • What do you want to change that you haven’t done yet? Buried in day to day tasks- has two part timers, still looking for full time employees. 
      • Use data to push emotions out of equation  
      • Small incremental change over time will get you the results you want- 2 to 3 year journey

      Resources:
      • Thanks to Rick Williams, Bill Haas, Bob Greenwood, and David Justice for their contribution to the aftermarket’s premier podcast.
      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
      • Find every podcast episode HERE.
      • Every episode segmented by Series HERE.
      • Key Word Search HERE.
        • ...]]>Rick Williams got into the industry because of the passion he have for cars. He enjoyed modifying and racing. To this day he appreciate anything measured in horsepower. He graduated from Universal Technical Institute’s automotive technology program in 2002. After graduation, He co-founded an import race shop that was unfortunately only in business for just 4 short years. Rick went on to work for a large and dealer group at one of their Honda dealerships here in Cincinnati. He completed Honda’s factory training program and became a Honda factory trained master technician. A couple years later he had the opportunity to become a service advisor and wrote service at the same dealership for about 5 years or so until he was moved to one of their Chrysler Jeep Dodge and Ram stores where he was a service manager for a year and a half. He started RIX Automotive out of the detached garage here at home with 1 lift on January 2nd 2019 while also watching his kids during the daytime. He did about 70k in sales that year, part time. June 2020 he moved into a shop space. He rehabbed the space cosmetically and to allow for automotive service/repair. He have since acquired two part time master technicians. Since the move, the shop is doing what it used to do in a month in about a week. Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry. Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry. His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry. Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002. Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE. Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation. Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today. Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE. Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE. David Justice has been an auto care professional for over 30 years. He grew up in the family business working for his father. At, a young age David purchased his father’s business and went on his own. Over the years David had multiple Shell Gas stations. His coaching company is Repair Shop of Tomorrow. Find David’s other episodes HERE. Key Talking Points:
        •  Bob Greenwood
        • Setting foundation of business- internal processes and procedures
        • Look at numbers to see what direction where to go- math doesn’t lie, measure components of business, have right price for competency 
        • Internal business culture- continuously learn and build upon knowledge, average technician receives minimum 100 hours of basic training  
        • Averages shop is missing $25-30k net profit per bay per year out of current business 
        • Focus on productivity- which is knowledge based internally  
        • Calculate net profit on repair order before you close it off- focus on net profit than sales and gross profit and activity .
        • Average shop is understaffed by 3 people- bays, front counter and back office
        • David Justice
        • Building systems, operations and procedures 
        • Understanding data- where you are and where you need to go
        • Business flow chart- manager sheet (goals each month, sales, gross profit), daily tracker (average estimates and car count), and labor management (productivity, efficiency, effective labor rates, labor hours per car)
        • Working on business than in it
        • Perception of business- reviews, community, website, experience for customers 
        • Labor management- where you make net profit 
        • Gamification- getting everyone involved  
        • Bill Haas
        • What do you want to change that you haven’t done yet? Buried in day to day tasks- has two part timers, still looking for full time employees. 
        • Use data to push emotions out of equation  
        • Small incremental change over time will get you the results you want- 2 to 3 year journey

        Resources:
        • Thanks to Rick Williams, Bill Haas, Bob Greenwood, and David Justice for their contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Find every podcast episode HERE.
        • Every episode segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffee   This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm]]>        c461bb68-2229-4c5c-b82c-c57446f9a068Fri, 11 Dec 2020 00:15:00 -040047:11falsefull596596Hiring a Business Coach [RR 596] Learn how a coach can keep you focused, motivated, and accountable. It’s very easy to get lost in the day-to-day. It’s great to have someone to keep your feet on the ground. I get a lot of requests to recommend things, especially business coaches. You know how much I believe in having a business coach. Well, I do not recommend business coaches, as I must be neutral, like the country Sweden. So many coaches bring their wisdom to you on the show and for that I am grateful. What I do do is give a link to all the episodes I’ve done with our industry's business coaches. In this case shop owner Rick Williams asked and I gave him the link. I went on to ask him if he would pick three and allow an interview with him and the three coaches as a sort of opportunity for shop owners without a coach to hear what goes on in the coach hiring process. Shop owner Rick Williams of Rix Automotive was kind enough to agree to do this and he chose Bill Haas of Haas Performance Consulting, Bob Greenwood of Automotive aftermarket E-Learning Center, and David Justice from Repair Shop of tomorrow. You can find Rick, Bob, Bill, and David’s other episodes and the key talking points for this episode at remarkablersults.biz/e596Creating the Right Environment for Shop Efficiency [THA 201]Creating the Right Environment for Shop Efficiency

        https://youtu.be/d-XvgyKBp7g

        Chris Monroe, Monroe Tire & Service, Shelby, NC (Elite Coach)

        Joe Marconi, Osceola Garage, Baldwin Place, NY (Coach with Elite Worldwide)

        Kevin Vaught, Elite Worldwide Business Development Coach, former multi-shop owner

        Key Talking Points:

        Chris Monroe

        How are we making our service departments more efficient through better communication and organization?

        • Equipment Location- why is it located where it is?
        • Digital paralysis...do we get so focused on technology that we lose the basics?
        • Being able to recognize basic pain points and saluting them
        • Inventory-labeled and organized
        • Radios-bring the conversation in close-save steps
        • Process-from when the customer walks in, to check out....making the process slick. What is working?
        • The problem is...shop owners have trouble seeing stupid stuff with clean eyes.
        • Solutions are typically simple and cheap.
        • Who is working on taking steps out of the process?

        Joe’s Marconi

        (A different perspective - I am sure we will cover shop layout, Digital MPI, tools, equipment, etc.)

        • It all starts with the right people. The stronger the team, the more potential for high efficiency and production. No amount of technology will ever take the place of people. Before you look to technology to solve problems with production, get your house in order with regard to the right people, culture and morale.
        • Leadership is key – MBWA- Management By Walking Around. Encourage your people, recognize the right behavior, give them praise, give them feedback. Celebrate wins and promote self-direction.
        • Cultivate leaders within your company.
        • Every aspect of the workflow needs to be reviewed often, refined and corrections made. To attain high efficiency requires an ENTIRE team effort. From where the customer parks the car, to effective write-up, dispatch, technician’s repair process, sales, quality control (and reducing comebacks), car delivery and follow up. 

        Kevin Vaught

        • Recognizing the Problem-Stepping Back-Too close to the Forest to See the Trees! (recent example to share)
        •  Observing your team and how they function with existing resources both digital and physical-align the right person with the right job
        •  Balanced inventory-better utilizes space/cash-opens up possibilities for more efficiency. Example: too many tires in stock-make space-reallocate equipment/resources to become more efficient-Tire Install Room
        •  Key drop was fashioned with a hole in the wall..nice exterior and the keys just sort of fell into this in-between space that required lots of digging
        •  Centralize equipment-prep processes Ex: Oil drains, flush equipment- Fill Jugs
        •  Tools/supplies at balancer-at aligner (sounds simple, but are you doing it)
        •  Radio's were our biggest communication slam dunk
        •  Digital tabs...are they saved for quick access along with functional terminals
        •  Internet service...is it robust enough to carry a signal without getting dropped  
        •  Bottlenecks-we have a plan to install another road force
        •  Tablets instead of paper-our technicians now have in their hands mounds of information AND can push that to the right bucket in a timely manner
        •  SMS organization with canned job efficiency
        •  Parts inflow/outflow-returns-establish weekly process to eliminate backlogs
        •  SMS-fed by Insipely-DOT-AutoText-Alldata-Identifix-Mitchells-Carfax-Website parallels-TPMS resources/tooling (9)
        •  Tab Organization on each terminal-no matter which terminal, consistent lookup locations that save time 

        Resources:


        Facebook   Twitter   Linked In   Email

        Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy Carm a Cup of Coffee 

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

        This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

        ]]>

        https://youtu.be/d-XvgyKBp7g

        Chris Monroe, Monroe Tire & Service, Shelby, NC (Elite Coach)

        Joe Marconi, Osceola Garage, Baldwin Place, NY (Coach with Elite Worldwide)

        Kevin Vaught, Elite Worldwide Business Development Coach, former multi-shop owner

        Key Talking Points:

        Chris Monroe

        How are we making our service departments more efficient through better communication and organization?

        • Equipment Location- why is it located where it is?
        • Digital paralysis...do we get so focused on technology that we lose the basics?
        • Being able to recognize basic pain points and saluting them
        • Inventory-labeled and organized
        • Radios-bring the conversation in close-save steps
        • Process-from when the customer walks in, to check out....making the process slick. What is working?
        • The problem is...shop owners have trouble seeing stupid stuff with clean eyes.
        • Solutions are typically simple and cheap.
        • Who is working on taking steps out of the process?

        Joe’s Marconi

        (A different perspective - I am sure we will cover shop layout, Digital MPI, tools, equipment, etc.)

        • It all starts with the right people. The stronger the team, the more potential for high efficiency and production. No amount of technology will ever take the place of people. Before you look to technology to solve problems with production, get your house in order with regard to the right people, culture and morale.
        • Leadership is key – MBWA- Management By Walking Around. Encourage your people, recognize the right behavior, give them praise, give them feedback. Celebrate wins and promote self-direction.
        • Cultivate leaders within your company.
        • Every aspect of the workflow needs to be reviewed often, refined and corrections made. To attain high efficiency requires an ENTIRE team effort. From where the customer parks the car, to effective write-up, dispatch, technician’s repair process, sales, quality control (and reducing comebacks), car delivery and follow up. 

        Kevin Vaught

        • Recognizing the Problem-Stepping Back-Too close to the Forest to See the Trees! (recent example to share)
        •  Observing your team and how they function with existing resources both digital and physical-align the right person with the right job
        •  Balanced inventory-better utilizes space/cash-opens up possibilities for more efficiency. Example: too many tires in stock-make space-reallocate equipment/resources to become more efficient-Tire Install Room
        •  Key drop was fashioned with a hole in the wall..nice exterior and the keys just sort of fell into this in-between space that required lots of digging
        •  Centralize equipment-prep processes Ex: Oil drains, flush equipment- Fill Jugs
        •  Tools/supplies at balancer-at aligner (sounds simple, but are you doing it)
        •  Radio's were our biggest communication slam dunk
        •  Digital tabs...are they saved for quick access along with functional terminals
        •  Internet service...is it robust enough to carry a signal without getting dropped  
        •  Bottlenecks-we have a plan to install another road force
        •  Tablets instead of paper-our technicians now have in their hands mounds of information AND can push that to the right bucket in a timely manner
        •  SMS organization with canned job efficiency
        •  Parts inflow/outflow-returns-establish weekly process to eliminate backlogs
        •  SMS-fed by Insipely-DOT-AutoText-Alldata-Identifix-Mitchells-Carfax-Website parallels-TPMS resources/tooling (9)
        •  Tab Organization on each terminal-no matter which terminal, consistent lookup locations that save time 

        Resources:


        Facebook   Twitter   Linked In   Email

        Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy Carm a Cup of Coffee 

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

        This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

        ]]>        82e5c931-30f3-4fb1-9e93-5b3dd764f8b9Thu, 10 Dec 2020 00:15:00 -040042:54falsefull201201Creating The Right Environment for Shop Efficiency [THA 201] There are a lot of variables when we talk about shop efficiency. There is culture, environment, leadership, and more. There is no single formula that can solve shop efficiency. But if there are the right guidelines, our panel today, certainly has the answers. A big fat thank you to Chris Monroe, Joe Marconi, and Kevin Vaught for sharing their expertise with you. So many small things done right makes for improved efficiency. Chris Monroe is a coach who owns Monroe Tire and Service at Shelby, NC., Joe Marconi is a coach who also owns Osceola Garage at Baldwin Place, NY., and Kevin Vaught is a former multi-shop owner and is an Elite Worldwide Business Development Coach. The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a201.        Frank Scandura – 20 Questions in 30 Minutes [RR 595]Frank Scandura - 20 Questions in 30 MinutesFrank Scandura, Franks European, Las Vegas, NV started working on cars as a teenager in upstate New York and moved to Las Vegas in 1988. After years of writing service for Mercedes, he opened Frank’s European service in 2001 and grew to a 12,000-square foot, 10 bay shop in the northwest part of Las Vegas, not far from the famous Strip! He has 15 team members and is partnered with his wife Deborah. From his first immersion in the business, pumping gas at 15 years old in Orange County New York, to writing service at a Mercedes dealer in Las Vegas Frank Scandura shares his business acumen and offers insights and trends on leadership as a business coach. Frank’s previous episodes HERE.

        Key Talking Points:

        1. If I had all the money in the world, what would you buy?Security for family. Becomes more important as time goes on. 3 out of 4 kids have already taken Dave Ramsey’s 7 Baby Steps- Make a monthly budget  
        2. Is it easy to say 'I Don't Know.'Yes, but you have to practice. It’s okay to not know everything, simply say “I’m not sure, let me do some research and get back to you.”  
        3. Do you see obstacles not as roadblocks but as opportunities?,Opportunities all the time. Anticipate roadblocks and play the “what if” game to solve the problem.  
        4. Do you have a strong intuition? Do you listen to it?Yes and act on your gut feeling. Trust your inner intuition and spouse’s intuition. 
        5. Your biggest learning moment?Used to let temper get the best of him and think he was the one that built business. Realized business would be nothing without the people around him. Humbling moment.    
        6. What are you doing to put the Customer first in your business?Putting employees first. If you treat employees right (training, tools, expectations) they in turn treat customers right.  
        7. A special strategy to build a strong reputation?Follow your morals, values and integrity. Do not tolerate anything else.  
        8. Recently fired a customer? The reason?Some customers make unreasonable demands. Everyone makes mistakes, it’s how you handle them that sets you apart. Politely tell the customer “I’m sorry but this is not the right shop for you.”    
        9. What impact does technology have on your business?If you’re not digitally savvy now, it might be too late. Need to capture as much data as possible. Have to have digital dispatching, reporting, inspections etc. Be ready for the changing technology in cars.   
        10. What is the latest book you read? Big take-a-way“Leadershift” by John Maxwell- making those around you leaders, shift how you lead to let them become leaders.  
        11. How much training per year do you get?Watches video series for Transformers Institute, John Maxwell training, reads everyday and has daily devotions. Hobby is woodworking and continues to learn about that as well. 
        12. Ever had a mentor?Jim Murphy, Dan Taylor, Greg Bunch
        13. Share a Gross Margin HackLearn what gross margin is first. Don’t be afraid to charge what you’re worth. Can’t manage what you can’t measure.   
        14. Last labor rate adjustment?$30/hr since last August this year. Parts are becoming harder and harder to get margins on. Wanted to improve bonus structure and improve the bottom line.   
        15. Share a car count idea?Stop going for more car count, make every car count more. Every car needs a thorough written inspection. Every discovery needs to be estimated. 100% of the estimate needs to be presented.   
        16. How long ago did you update your website?Last month- complete revamp of site, chat bot 
        17. The most recent update to your processes/systemConstantly updating! Only way you can successfully do that is by having communication with the team in regular meetings.  
        18. Are you paperless? When did you go?6-7 years ago- saw the need for it a long time ago with streamlining technician writing in abbreviation and wrong parts got ordered.
        19. Name something you tried that didn’t work?Hybrid battery rebuilding- learned that instead of needing to be the “first” for everything, can take a step back and wait before jumping in.    
        20. What is your dream car? Do you own it?Don’t currently but owned it twice- mercedes high performance 2 door CLK63 AMG Convertible. Sold it in town- a new customer knew it had an oil leak that would be fixed during the first oil change, turned out it had to be pulled out to be fixed. Frank bought the car back from the owner. Sold it a year later.  

        Resources:

        • Thanks to Frank Scandura for his contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
        • Find every podcast episode HERE.
        • Every episode is segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

        Learn more about PROimage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

        ]]>        Frank Scandura, Franks European, Las Vegas, NV started working on cars as a teenager in upstate New York and moved to Las Vegas in 1988. After years of writing service for Mercedes, he opened Frank’s European service in 2001 and grew to a 12,000-square foot, 10 bay shop in the northwest part of Las Vegas, not far from the famous Strip! He has 15 team members and is partnered with his wife Deborah. From his first immersion in the business, pumping gas at 15 years old in Orange County New York, to writing service at a Mercedes dealer in Las Vegas Frank Scandura shares his business acumen and offers insights and trends on leadership as a business coach. Frank’s previous episodes HERE.

        Key Talking Points:

        1. If I had all the money in the world, what would you buy?Security for family. Becomes more important as time goes on. 3 out of 4 kids have already taken Dave Ramsey’s 7 Baby Steps- Make a monthly budget  
        2. Is it easy to say 'I Don't Know.'Yes, but you have to practice. It’s okay to not know everything, simply say “I’m not sure, let me do some research and get back to you.”  
        3. Do you see obstacles not as roadblocks but as opportunities?,Opportunities all the time. Anticipate roadblocks and play the “what if” game to solve the problem.  
        4. Do you have a strong intuition? Do you listen to it?Yes and act on your gut feeling. Trust your inner intuition and spouse’s intuition. 
        5. Your biggest learning moment?Used to let temper get the best of him and think he was the one that built business. Realized business would be nothing without the people around him. Humbling moment.    
        6. What are you doing to put the Customer first in your business?Putting employees first. If you treat employees right (training, tools, expectations) they in turn treat customers right.  
        7. A special strategy to build a strong reputation?Follow your morals, values and integrity. Do not tolerate anything else.  
        8. Recently fired a customer? The reason?Some customers make unreasonable demands. Everyone makes mistakes, it’s how you handle them that sets you apart. Politely tell the customer “I’m sorry but this is not the right shop for you.”    
        9. What impact does technology have on your business?If you’re not digitally savvy now, it might be too late. Need to capture as much data as possible. Have to have digital dispatching, reporting, inspections etc. Be ready for the changing technology in cars.   
        10. What is the latest book you read? Big take-a-way“Leadershift” by John Maxwell- making those around you leaders, shift how you lead to let them become leaders.  
        11. How much training per year do you get?Watches video series for Transformers Institute, John Maxwell training, reads everyday and has daily devotions. Hobby is woodworking and continues to learn about that as well. 
        12. Ever had a mentor?Jim Murphy, Dan Taylor, Greg Bunch
        13. Share a Gross Margin HackLearn what gross margin is first. Don’t be afraid to charge what you’re worth. Can’t manage what you can’t measure.   
        14. Last labor rate adjustment?$30/hr since last August this year. Parts are becoming harder and harder to get margins on. Wanted to improve bonus structure and improve the bottom line.   
        15. Share a car count idea?Stop going for more car count, make every car count more. Every car needs a thorough written inspection. Every discovery needs to be estimated. 100% of the estimate needs to be presented.   
        16. How long ago did you update your website?Last month- complete revamp of site, chat bot 
        17. The most recent update to your processes/systemConstantly updating! Only way you can successfully do that is by having communication with the team in regular meetings.  
        18. Are you paperless? When did you go?6-7 years ago- saw the need for it a long time ago with streamlining technician writing in abbreviation and wrong parts got ordered.
        19. Name something you tried that didn’t work?Hybrid battery rebuilding- learned that instead of needing to be the “first” for everything, can take a step back and wait before jumping in.    
        20. What is your dream car? Do you own it?Don’t currently but owned it twice- mercedes high performance 2 door CLK63 AMG Convertible. Sold it in town- a new customer knew it had an oil leak that would be fixed during the first oil change, turned out it had to be pulled out to be fixed. Frank bought the car back from the owner. Sold it a year later.  

        Resources:

        • Thanks to Frank Scandura for his contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
        • Find every podcast episode HERE.
        • Every episode is segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

        Learn more about PROimage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

        ]]>        488e2bf8-b072-4fea-bf8f-86c1672d6388Tue, 08 Dec 2020 00:15:00 -040033:12falsefull595595FrFrank Scandura - 20 Questions in 30 Minutes [RR 595] I’m with Frank Scandura of Franks European. Frank Scandura shares his business acumen and offers insights and trends on leadership as a business coach. Here is his 20 Questions in 30 Minutes Episode. This episode emphasized Frank’s philosophy on making mistakes and how you handle them sets you apart from the rest. Some customers make unreasonable demands. You must be able to handle them even if telling your customer you are not taking them. We had a great time with this interview. Find the key talking points, Frank Scandura’s bio, and links to his previous episodes at remarkableresults.biz/e595        Hiring Superstars with Jerry Kezhaya and Dr. Laura Shwaluk [RR 594]Hiring Superstars with Jerry Kezhaya and Dr Laura ShwalukJerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population on 280,000. According to Jerry, it is the top growing county in the US. His 35,000 sq. ft. shop has 21 lifts with two flats per lift.

        Jerry is a business coach and prides himself for getting out of the shop between 80 and 120 days a year to work with clients, attends seminars and enjoys wine. Listen to Jerry previous episodes HERE.

        Dr. Laura Shwaluk has a Bachelor of Science in the field of Cellular, Molecular, and Microbial Biology and a doctorate in Chiropractic with certificates in neurology, applied kinesiology, nutrition, and functional endocrinology. She practiced wellness and functional medicine in Texas for 20 years and is the author of three books.

        Laura is happily married and devoted to the love of her life, Jerry Kezhaya. Together they manage The Auto Shop and Business Builders Mentor and Mastermind USA. Her specialized business interests are in accounting, operational systems, and people management. Her passion is to help entrepreneurs accelerate their business and open the doors of mental blocks that prevent them from succeeding. Listen to Laura's previous episodes HERE.

        Key Talking Points:

        • Hiring superstarsContrary to the common misconception, good people aren’t hard to find when you know how to do it and you’re a good employee
        • Ability to grow business correlates to ability to delegate 
        • When testing professional detectives on hiring 50% of the time they make wrong choice  
        • Why do we have employees?.Do the things we don't want to do .
        • Do the things you can’t do (bookkeeping etc)
        • Problems when hiringTolerating mediocre employees because you think good people are too hard to find
        • Hiring the wrong person is a very expensive mistake- cost 4x annual salary in first 6 months  
        • Standard interview- looking at resume, call candidates to come in and schedule roughly an hour with each. Out of 12 only 4 might show up.
        • Hire based on how they “seem” in your personal opinion (good attitude, enthusiastic etc)  
        • Effective hiring system for CSR and marketing help- naturally filter candidates  Clear job description
        • Create outgoing message for anyone that wants to apply- number to call with voicemail about who you are, what you’re looking for, what you’re not looking for (hosted numbers) 
        • Once they leave a message you can login and listen through phone messages quickly
        • Effective hiring system for technicians Posting ad on Indeed starts on top then after a month it’ll become buried- repost new ad
        • Call and talk directly to owner- find out why are you leaving current position, where are you currently working, where do you live, are you accepting unemployment etc 
        • Interview with owner and team- walk through shop together 
        • Effective firingKnow your state regulations  
        • Example Texas- must have cause for firing
        • Premade forms for writing someone up- communication form (expectations for performing job) to be signed by employer and employee and have copy. Firing form- (white, yellow, pink) written warning, final and copy for files/unemployment. Documenting is key , have witness in room and record it  
        • Fire fast, hire slow

        Resources:

        • Thanks to Jerry Kezhaya and Dr. Laura Shwaluk for their contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Find every podcast episode HERE.
        • Every episode segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

         

        This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

        ]]>        Jerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population on 280,000. According to Jerry, it is the top growing county in the US. His 35,000 sq. ft. shop has 21 lifts with two flats per lift.

        Jerry is a business coach and prides himself for getting out of the shop between 80 and 120 days a year to work with clients, attends seminars and enjoys wine. Listen to Jerry previous episodes HERE.

        Dr. Laura Shwaluk has a Bachelor of Science in the field of Cellular, Molecular, and Microbial Biology and a doctorate in Chiropractic with certificates in neurology, applied kinesiology, nutrition, and functional endocrinology. She practiced wellness and functional medicine in Texas for 20 years and is the author of three books.

        Laura is happily married and devoted to the love of her life, Jerry Kezhaya. Together they manage The Auto Shop and Business Builders Mentor and Mastermind USA. Her specialized business interests are in accounting, operational systems, and people management. Her passion is to help entrepreneurs accelerate their business and open the doors of mental blocks that prevent them from succeeding. Listen to Laura's previous episodes HERE.

        Key Talking Points:

        • Hiring superstarsContrary to the common misconception, good people aren’t hard to find when you know how to do it and you’re a good employee
        • Ability to grow business correlates to ability to delegate 
        • When testing professional detectives on hiring 50% of the time they make wrong choice  
        • Why do we have employees?.Do the things we don't want to do .
        • Do the things you can’t do (bookkeeping etc)
        • Problems when hiringTolerating mediocre employees because you think good people are too hard to find
        • Hiring the wrong person is a very expensive mistake- cost 4x annual salary in first 6 months  
        • Standard interview- looking at resume, call candidates to come in and schedule roughly an hour with each. Out of 12 only 4 might show up.
        • Hire based on how they “seem” in your personal opinion (good attitude, enthusiastic etc)  
        • Effective hiring system for CSR and marketing help- naturally filter candidates  Clear job description
        • Create outgoing message for anyone that wants to apply- number to call with voicemail about who you are, what you’re looking for, what you’re not looking for (hosted numbers) 
        • Once they leave a message you can login and listen through phone messages quickly
        • Effective hiring system for technicians Posting ad on Indeed starts on top then after a month it’ll become buried- repost new ad
        • Call and talk directly to owner- find out why are you leaving current position, where are you currently working, where do you live, are you accepting unemployment etc 
        • Interview with owner and team- walk through shop together 
        • Effective firingKnow your state regulations  
        • Example Texas- must have cause for firing
        • Premade forms for writing someone up- communication form (expectations for performing job) to be signed by employer and employee and have copy. Firing form- (white, yellow, pink) written warning, final and copy for files/unemployment. Documenting is key , have witness in room and record it  
        • Fire fast, hire slow

        Resources:

        • Thanks to Jerry Kezhaya and Dr. Laura Shwaluk for their contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Find every podcast episode HERE.
        • Every episode segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

         

        This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

        ]]>        ab062d89-8d28-4ca7-9c5d-382b6b01b058Fri, 04 Dec 2020 00:15:00 -040038:20falsefull594594Hiring Superstars with Jerry Kezhaya and Dr. Laura Shwaluk [RR 594] Once again I welcome Jerry Kezhaya and Dr. Laura Schwaluk owners of The Auto Shop in Plano, TX, they are also leading Business Builders Mentor and Mastermind USA. Hiring superstar employees is the goal of every business person I’ve known. Our intention is to find the best of the best in order to seed the company with outstanding and culture driven people. As you and I know, that is not always the case. How can we get better at recruiting and filtering out just the cream of the crop. Jerry and Dr. Laura will take us through a process and great stories to make their case. Find Jerry and Laura’s other episodes and the key talking points for this episode at remarkablersults.biz/e594        A Blessing in Disguise From My Biggest Mistake [THA 200]A Blessing in Disguise From My Biggest Mistake

        https://youtu.be/OHdSmJgAeL4

        Matt Lachowitzer is a husband, father of 3, avid Minnesota Vikings fan, and owner and founder of Matt’s Automotive Service Center. A Herman, MN native, Matt started this company as a two-bay shop back in 2009. He has expanded the company into 6 locations with beautiful, state of the art facilities all over the Fargo-Moorhead area. Matt enjoys being a pillar in the community, giving back in any way he can, and providing knowledge and education in the biggest ways possible. As a result of being a continuous educator and an amazing pillar in the community, Matt won Entrepreneur of the Year in 2015 through the Fargo-Moorhead West Fargo Chamber of Commerce. When Matt’s not working, he enjoys fishing, riding ATV’s, watching football, and traveling with his family. Check Matt’s other episodes HERE.

        Emily Chung is a proud mom of two energetic boys. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham. She is a licensed Automotive Service Technician, and Automotive Writer with various publications. She also teaches in the Automotive Business School of Canada at Georgian College. Emily holds a degree from the University of Waterloo in Psychology and Business, and her previous jobs include Psychometrist and Human Resources Associate.

        She has appeared on various media including Breakfast Television, Cityline, and the Marilyn Denis Show. She is passionate about her work; together with her staff, AutoNiche’s purpose is to bring better communication and client service to the auto repair experience. Check Emily’s previous episodes HERE.

        Kelli Weatherby co-owner, with husband Lee, in Accurate Automotive, Inc. in Mesa, AZ. Accurate Automotive was founded in July 1994

        Their time building Accurate Automotive, Inc. has been very adventurous. Along the way they have been fortunate to have received awards but mostly Kelli treasures her involvement in ATI and being a part of the sole all women 20 groups, Leading Ladies.

        Kelli is the mother of 2. Morgan (daughter), Corbin (Son) both married now and working in their careers. Corbin is a father of 3 which makes me a Nana who LOVES to spoil her little’s!!!  Listen to Kelli’s previous episodes HERE.

        Kevin Eckler, a Dad and a mentor along with wife Lisa, own Foreign Car Specialists, in Poughkeepsie, NY. Kevin has been named Albany, NY region’s ASE Tech of the Year 2019 and 2020. He was also voted Best mechanic in the Hudson Valley, which encompasses Westchester, Putnum, Rockland, Orange, Dutchess, Ulster and Greene counties. Kevin is a 40 year veteran of the industry, and still has a love for it and simply cannot understand why anyone would tell a young person to get out while they can, instead of inspiring them to greatness! Kevin’s previous episodes HERE.

        Key Talking Points:

        Matt Lachowitzer

        Not letting go of the cancer in my shop because he was a “super tech”

         Some points

        1.  I was afraid because he was our best tech, highest producing, could fix anything
        2. I didn’t know if our team could replace what he could do
        3. It appeared that he was well liked, and I didn’t want to cause issues, even though it was causing lots of issues. Lost front end staff especially.

        Emily Chung

        • I didn't terminate the employee soon enough
        • I believed that I couldn't run the business without him
        • The employee was a great technician, and I thought that meant I could take advice from him in other areas e.g. business operations

         Lessons learned

        • Slow to hire, quick to fire
        • Being a tech and being a business owner are very different skills
        • I'm more resourceful than I give myself credit for, no matter what happens I'll figure it out

         Blessings

        • The experience has added resiliency to my character
        • I now know the price I pay when I allow toxicity to persist
        • I was able to work through that season of my business

        Kelli Weatherby

        • Our 20 group had made mention that we were going to have shop spotlights as a line item in our meetings for 2020 and beyond. As discussed, this would help shops/owners in reaching goals set along with many other advantages. Lee and I along with another local shop had been part of an in-person shop tour. So my thought was there is NO way we would be considered for a spotlight. OH BOY WAS I WRONG. 
        • We were lucky to have 5 separate committees 1.) Facilities 2.) Marketing 3.) Management 4.) Finance 5.) Lee and Kelli Headspace support
        • Outcome (PRICELESS) - With the help that was rendered I believe we were prepared and STRONG in all that was 2020. We put together AND finalized our organization chart. Our standard operating procedures were dialed in with new manuals. Our financials and budgets along with our 3 yr business plan have been shared with our whole management team. Our succession is going forward. Lee and I are working diligently on our 35 yr marriage and have included a counselor that we BOTH agree is helpful. I mentioned this last but I certainly believe with ALL that I am, this is the most important work we do. In a business where the owner/operators are all in and on deck looking to manage personal challenges AND business growth and personnel engagement along with customer experience....MAN OH MAN this will spin the head  
        • If you feel any of this is relevant to where you would like to go, I am an open book and glad to share. If not, l have had many experiences with what started out as a train wreck, turned to a golden opportunity for growth!!

        Kevin Eckler

        • Being too busy and drawn up into the moment and not seeing the bigger picture was my fatal flaw.I was so consumed in the daily work that I never seriously sought out bettering myself thru business education and only sought out technical knowledge.
        • My focus was being the best at what I did, which is fine, except I continued to view myself as a tech and not an owner. It was safe, comfortable, familiar, and completely the wrong way to, which held growth and prosperity way back and kept us as a shop from being who we could have been.
        • So in short, not stepping into and owning the position that had come to hold and clinging to what was safe almost financially, physically, and emotionally destroyed me.Accepting and finally embracing my responsibilities and putting the same efforts into becoming an educated owner as I did as a tech is when the change began in the business towards being successful. It is still a fight to not fall back into what is safe, but I now own my place and responsibilities.

        Resources:


        Facebook   Twitter   Linked In   Email

        Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy Carm a Cup of Coffee 

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

        This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website...]]>

        https://youtu.be/OHdSmJgAeL4

        Matt Lachowitzer is a husband, father of 3, avid Minnesota Vikings fan, and owner and founder of Matt’s Automotive Service Center. A Herman, MN native, Matt started this company as a two-bay shop back in 2009. He has expanded the company into 6 locations with beautiful, state of the art facilities all over the Fargo-Moorhead area. Matt enjoys being a pillar in the community, giving back in any way he can, and providing knowledge and education in the biggest ways possible. As a result of being a continuous educator and an amazing pillar in the community, Matt won Entrepreneur of the Year in 2015 through the Fargo-Moorhead West Fargo Chamber of Commerce. When Matt’s not working, he enjoys fishing, riding ATV’s, watching football, and traveling with his family. Check Matt’s other episodes HERE.

        Emily Chung is a proud mom of two energetic boys. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham. She is a licensed Automotive Service Technician, and Automotive Writer with various publications. She also teaches in the Automotive Business School of Canada at Georgian College. Emily holds a degree from the University of Waterloo in Psychology and Business, and her previous jobs include Psychometrist and Human Resources Associate.

        She has appeared on various media including Breakfast Television, Cityline, and the Marilyn Denis Show. She is passionate about her work; together with her staff, AutoNiche’s purpose is to bring better communication and client service to the auto repair experience. Check Emily’s previous episodes HERE.

        Kelli Weatherby co-owner, with husband Lee, in Accurate Automotive, Inc. in Mesa, AZ. Accurate Automotive was founded in July 1994

        Their time building Accurate Automotive, Inc. has been very adventurous. Along the way they have been fortunate to have received awards but mostly Kelli treasures her involvement in ATI and being a part of the sole all women 20 groups, Leading Ladies.

        Kelli is the mother of 2. Morgan (daughter), Corbin (Son) both married now and working in their careers. Corbin is a father of 3 which makes me a Nana who LOVES to spoil her little’s!!!  Listen to Kelli’s previous episodes HERE.

        Kevin Eckler, a Dad and a mentor along with wife Lisa, own Foreign Car Specialists, in Poughkeepsie, NY. Kevin has been named Albany, NY region’s ASE Tech of the Year 2019 and 2020. He was also voted Best mechanic in the Hudson Valley, which encompasses Westchester, Putnum, Rockland, Orange, Dutchess, Ulster and Greene counties. Kevin is a 40 year veteran of the industry, and still has a love for it and simply cannot understand why anyone would tell a young person to get out while they can, instead of inspiring them to greatness! Kevin’s previous episodes HERE.

        Key Talking Points:

        Matt Lachowitzer

        Not letting go of the cancer in my shop because he was a “super tech”

         Some points

        1.  I was afraid because he was our best tech, highest producing, could fix anything
        2. I didn’t know if our team could replace what he could do
        3. It appeared that he was well liked, and I didn’t want to cause issues, even though it was causing lots of issues. Lost front end staff especially.

        Emily Chung

        • I didn't terminate the employee soon enough
        • I believed that I couldn't run the business without him
        • The employee was a great technician, and I thought that meant I could take advice from him in other areas e.g. business operations

         Lessons learned

        • Slow to hire, quick to fire
        • Being a tech and being a business owner are very different skills
        • I'm more resourceful than I give myself credit for, no matter what happens I'll figure it out

         Blessings

        • The experience has added resiliency to my character
        • I now know the price I pay when I allow toxicity to persist
        • I was able to work through that season of my business

        Kelli Weatherby

        • Our 20 group had made mention that we were going to have shop spotlights as a line item in our meetings for 2020 and beyond. As discussed, this would help shops/owners in reaching goals set along with many other advantages. Lee and I along with another local shop had been part of an in-person shop tour. So my thought was there is NO way we would be considered for a spotlight. OH BOY WAS I WRONG. 
        • We were lucky to have 5 separate committees 1.) Facilities 2.) Marketing 3.) Management 4.) Finance 5.) Lee and Kelli Headspace support
        • Outcome (PRICELESS) - With the help that was rendered I believe we were prepared and STRONG in all that was 2020. We put together AND finalized our organization chart. Our standard operating procedures were dialed in with new manuals. Our financials and budgets along with our 3 yr business plan have been shared with our whole management team. Our succession is going forward. Lee and I are working diligently on our 35 yr marriage and have included a counselor that we BOTH agree is helpful. I mentioned this last but I certainly believe with ALL that I am, this is the most important work we do. In a business where the owner/operators are all in and on deck looking to manage personal challenges AND business growth and personnel engagement along with customer experience....MAN OH MAN this will spin the head  
        • If you feel any of this is relevant to where you would like to go, I am an open book and glad to share. If not, l have had many experiences with what started out as a train wreck, turned to a golden opportunity for growth!!

        Kevin Eckler

        • Being too busy and drawn up into the moment and not seeing the bigger picture was my fatal flaw.I was so consumed in the daily work that I never seriously sought out bettering myself thru business education and only sought out technical knowledge.
        • My focus was being the best at what I did, which is fine, except I continued to view myself as a tech and not an owner. It was safe, comfortable, familiar, and completely the wrong way to, which held growth and prosperity way back and kept us as a shop from being who we could have been.
        • So in short, not stepping into and owning the position that had come to hold and clinging to what was safe almost financially, physically, and emotionally destroyed me.Accepting and finally embracing my responsibilities and putting the same efforts into becoming an educated owner as I did as a tech is when the change began in the business towards being successful. It is still a fight to not fall back into what is safe, but I now own my place and responsibilities.

        Resources:


        Facebook   Twitter   Linked In   Email

        Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy Carm a Cup of Coffee 

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

        This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

        ]]>e8ca8c98-1746-41da-a390-6d26ff424645Thu, 03 Dec 2020 00:15:00 -040054:52falsefull200200A Blessing in Disguise From My Biggest Mistake [THA 200] Welcome to the 200th milestone episode of the Town Hall Academy. The industry's premiere and original single subject forum. Thank you for your support in listening and watching the forum and making it a staple of information and insights for our automotive service industry. Wisdom comes from many sources. If you think about the many mistakes you’ve made there are hundreds. But the blessing that can come from failure is to think of the challenge you faced and the outcome. Your panel today digs deep in their heart and shares with you the triumphs that came from some tough and low spots in their careers. I thank Emily Chung, Kelli Weatherby, Matthew Lachowitzer and Kevin Eckler for their transparent and emotional rendering on how they overcame a huge mistake and found blessings in their decision to act. Matt Lachowitzer owns and founded Matt’s Automotive Service Center, Emily Chung owns and operates AutoNiche auto repair shop in Markham, Kelli Weatherby co-owner, with husband Lee, co-owns Accurate Automotive in Mesa, AZ., and Kevin Eckler, along with wife Lisa, owns Foreign Car Specialists. The key talking points from this episode are already done for you on the show notes page at remarkableresults.biz/a200.        Avoiding Comebacks with Dave Hobbs [RR 592]Avoiding Comebacks with Dave HobbsDave Hobbs automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana. After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics. Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.

        Dave is currently the lead technical trainer and course developer for Delphi Product and Service Solutions. In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society). Dave’s previous episodes HERE.

        Key Talking Points:

        • Avoiding comebacksFirst avoid being defensive to customer, then schedule vehicle to be looked at again ASAP
        • Technicians have to have confidence that they can fix anything- but be careful you don’t become too prideful 
        • Mistakes happen all the time- there are so many things that can go wrong inside a repair 
        • Quality control helps prevent comebacks 
        • Aftermarket right to repair actData access just got passed

        Resources:

        • Thanks to Dave Hobbs for his contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Find every podcast episode HERE.
        • Every episode segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

        ]]>        Dave Hobbs automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana. After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics. Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.

        Dave is currently the lead technical trainer and course developer for Delphi Product and Service Solutions. In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society). Dave’s previous episodes HERE.

        Key Talking Points:

        • Avoiding comebacksFirst avoid being defensive to customer, then schedule vehicle to be looked at again ASAP
        • Technicians have to have confidence that they can fix anything- but be careful you don’t become too prideful 
        • Mistakes happen all the time- there are so many things that can go wrong inside a repair 
        • Quality control helps prevent comebacks 
        • Aftermarket right to repair actData access just got passed

        Resources:

        • Thanks to Dave Hobbs for his contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Find every podcast episode HERE.
        • Every episode segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

        ]]>        25323113-c12f-4ec7-b700-441b6bd5b933Fri, 27 Nov 2020 00:15:00 -040033:36falsefull592592Avoiding Comebacks and More with Dave Hobbs [RR 592] I’m with the lead technical trainer and course developer for Delphi Product and Service Solutions, Dave Hobbs. Dave has graced the podcast in the past and we are going to do a series of thought-provoking shows just for you. Dave is tackling comebacks -- a real part of doing business. Prevention or minimizing them comes from quality control, high standards and training. He also talks about the Right To Repair, Access to Data. You can find Dave’s other episodes and the key talking points for this episode at remarkablersults.biz/e592        Buying & Selling: A Tale of Two Deals [THA 199]Buying & Selling: A Tale of Two Deals

        https://youtu.be/aA1sTmA3nyo

        Sara & Kevin Bickford Worked at Firestone for 10 years and bought the Fox River Tire & Auto

        Richie & Leslie Zimmerman from Lafayette, LA, MSO, grew to three stores and sold to strategic buyer MONRO Inc.

        Dennis McCarron started his career Bridgestone/Firestone working in various sales and management level positions prior to leading the national retail management training programs. Most recently, Dennis was the Executive Director of Dealer Strategic Planning Inc. (DSP 20 Group), providing coaching and consulting services to its members.

        With over 25 years of experience in the tire & automotive industry, Dennis is a seasoned professional with vast tire and auto service industry experience. He is also a featured columnist for Modern Tire Dealer, “Business Insights”

        Dennis continues to teach workshops around North America to tire dealers from financial acumen to behavioral selling and leadership and coaching skills. Hear Dennis’s previous episodes HERE.

        Joel Zaleski started his career at PriceWaterhouseCoopers before joining Monro, Inc. as the Vice President of Acquisitions and Operations Support, responsible for leading the company’s acquisition strategy and supporting the operations of Monro’s nearly 1,200 auto service and tire locations. During his time at Monro, Joel oversaw the company’s commercial and wholesale operations, as well as various corporate support functions including, pricing, customer service, facilities, and training.

        Joel’s experience in leading the acquisition strategy at the tire and automotive service industry’s largest strategic buyer, Monro, Inc., gives him the credibility and expertise to represent sellers during the sale process.

        Joel is a CPA and member of the International Business Brokers Association. Listen to Joel’s previous episodes HERE.

        Key Talking Points:

        • Kevin and Sarah BickfordWorked for Firestone for 10 years
        • Bought the Fox River Tire & Auto
        • Richie and Leslie ZimmermanOwned and Sold 3 Shops to Dennis McCarron
        • Richie now has his Residential Contractor License to build Log Homes
        • Leslie is opening a boutique Fitness GymLeslie “Operate your business like it’s your last day”
        • Advice when wanting to buy a businessHave a good real estate attorney as part of the transactionHave a good relationship with your local bank
        • Importance of the SBA relationship
        •  Challenges new owners face with existing staffLittle changes can seem HUGE
        • The power of a new trash can
        •  Sell your business when it’s at its healthiestAdvice to the industry to be at your pinnacle20 Group
        • Align yourself with the best of the best in the industry
        •  Maximize your profit margin
        •  Education and making yourself better
        •  Joel ZaleskiOpportunities in deals with buyers and sellers
        • Evaluation of the business for buyers
        • Buy up market share
        • Run your business everyday like you are going thru an auditKeep it in tip top shape
        • The hard work will payoff
        • Expect the unexpected
        • Be prepared, do it now
        •  Dennis McCarronRun the business like you are owners
        • Don’t buy a business to buy a job
        • Successful owners run a business, not buy a job
        • Learn from people that are smarter than youYou don’t always want to be the smartest person in the room
        • Be ok with not knowing something and asking how to do it
        •  The value set in hiring good peopleInheriting staff is a challenge when buying a business
        • A crew that can drive your culture and trust they will do that
        • Letting staff members go is just part of the process, a pruning process
        • Hard labor, really trying at times, but it’s worth it at the end of the day
        • Be patient with own learning curveInvest time in finding great staff
        • Find people you can partner with and learn from
        • Figure out when you need help with
        • Understand your margins to be profitable
        • Rewards are significant
        • Hindsight is always so clear
        • Rewards are all worth while
        • Align yourself with the right people
        • Education is important
        • Take care of your employees
        • Expect the unexpected
        • Stay green and growing so you can be ready and ripe!
        • If you’re looking to sell, use your professionals
        • Use a broker and real estate attorney
        • Talk to the people that do that part of the business for a living
        • Know your numbers on a daily, weekly, and monthly basis
        • Know what your profitability is
        • Address small issues when they come up so they don’t become big issues in the future
        • Is it too late to start making that change to improve the business?

        Resources:


        Facebook   Twitter   Linked In   Email

        Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy Carm a Cup of Coffee 

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

        This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

        ]]>

        https://youtu.be/aA1sTmA3nyo

        Sara & Kevin Bickford Worked at Firestone for 10 years and bought the Fox River Tire & Auto

        Richie & Leslie Zimmerman from Lafayette, LA, MSO, grew to three stores and sold to strategic buyer MONRO Inc.

        Dennis McCarron started his career Bridgestone/Firestone working in various sales and management level positions prior to leading the national retail management training programs. Most recently, Dennis was the Executive Director of Dealer Strategic Planning Inc. (DSP 20 Group), providing coaching and consulting services to its members.

        With over 25 years of experience in the tire & automotive industry, Dennis is a seasoned professional with vast tire and auto service industry experience. He is also a featured columnist for Modern Tire Dealer, “Business Insights”

        Dennis continues to teach workshops around North America to tire dealers from financial acumen to behavioral selling and leadership and coaching skills. Hear Dennis’s previous episodes HERE.

        Joel Zaleski started his career at PriceWaterhouseCoopers before joining Monro, Inc. as the Vice President of Acquisitions and Operations Support, responsible for leading the company’s acquisition strategy and supporting the operations of Monro’s nearly 1,200 auto service and tire locations. During his time at Monro, Joel oversaw the company’s commercial and wholesale operations, as well as various corporate support functions including, pricing, customer service, facilities, and training.

        Joel’s experience in leading the acquisition strategy at the tire and automotive service industry’s largest strategic buyer, Monro, Inc., gives him the credibility and expertise to represent sellers during the sale process.

        Joel is a CPA and member of the International Business Brokers Association. Listen to Joel’s previous episodes HERE.

        Key Talking Points:

        • Kevin and Sarah BickfordWorked for Firestone for 10 years
        • Bought the Fox River Tire & Auto
        • Richie and Leslie ZimmermanOwned and Sold 3 Shops to Dennis McCarron
        • Richie now has his Residential Contractor License to build Log Homes
        • Leslie is opening a boutique Fitness GymLeslie “Operate your business like it’s your last day”
        • Advice when wanting to buy a businessHave a good real estate attorney as part of the transactionHave a good relationship with your local bank
        • Importance of the SBA relationship
        •  Challenges new owners face with existing staffLittle changes can seem HUGE
        • The power of a new trash can
        •  Sell your business when it’s at its healthiestAdvice to the industry to be at your pinnacle20 Group
        • Align yourself with the best of the best in the industry
        •  Maximize your profit margin
        •  Education and making yourself better
        •  Joel ZaleskiOpportunities in deals with buyers and sellers
        • Evaluation of the business for buyers
        • Buy up market share
        • Run your business everyday like you are going thru an auditKeep it in tip top shape
        • The hard work will payoff
        • Expect the unexpected
        • Be prepared, do it now
        •  Dennis McCarronRun the business like you are owners
        • Don’t buy a business to buy a job
        • Successful owners run a business, not buy a job
        • Learn from people that are smarter than youYou don’t always want to be the smartest person in the room
        • Be ok with not knowing something and asking how to do it
        •  The value set in hiring good peopleInheriting staff is a challenge when buying a business
        • A crew that can drive your culture and trust they will do that
        • Letting staff members go is just part of the process, a pruning process
        • Hard labor, really trying at times, but it’s worth it at the end of the day
        • Be patient with own learning curveInvest time in finding great staff
        • Find people you can partner with and learn from
        • Figure out when you need help with
        • Understand your margins to be profitable
        • Rewards are significant
        • Hindsight is always so clear
        • Rewards are all worth while
        • Align yourself with the right people
        • Education is important
        • Take care of your employees
        • Expect the unexpected
        • Stay green and growing so you can be ready and ripe!
        • If you’re looking to sell, use your professionals
        • Use a broker and real estate attorney
        • Talk to the people that do that part of the business for a living
        • Know your numbers on a daily, weekly, and monthly basis
        • Know what your profitability is
        • Address small issues when they come up so they don’t become big issues in the future
        • Is it too late to start making that change to improve the business?

        Resources:


        Facebook   Twitter   Linked In   Email

        Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy Carm a Cup of Coffee 

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

        This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

        ]]>        40c2f7d9-8e71-471a-ac57-cfa8e0067c96Thu, 26 Nov 2020 00:15:00 -040038:32falsefull199199Buying and Selling - A Tale of Two Deals [THA 199] An episode that showcases a sale and an acquisition and the story behind these aftermarket transactions from two couples who each had a great opportunity. Kevin and Sarah Bickford bought the Fox River Tire and Auto, Richie and Leslie Zimmerman owned and sold 3 Shops to a big box brand. The reasons and methods of these two transactions will help you realize how these opportunities take an immense amount of work and maybe some luck. The key talking points from this episode, they are already done for you. Go to the show page at remarkableresults.biz/a199.        Customer Service vs. Customer Experience with Murray Voth [RR 591]Customer Service vs. Customer Experience with Murray VothMurray Voth is one of Canada’s most knowledgeable experts on the automotive industry, especially as it relates to business development of the independent automotive service and repair sector. He focuses on improving profitability, best practices in management, financial management, systems implementation, human resources and leadership. He spends significant time researching the issues facing the industry from a macro and micro level and brings training and coaching solutions to his clients. He is the owner and principal trainer of RPM Training which provides services to clients such as Napa Auto Parts, Napa AutoPro, Napa AutoCare, Fountain Tire, Integra Tire, OK Tire, TireCraft Canada, Group Touchette, APD Auto Parts, and AutoServe1. Murray is also involved in the Automotive Retailers Association of BC, the Canadian Independent Automotive Association, and the Automotive Industries Association.

        From 2006 to 2018 Murray was on contract as the senior trainer and training material consultant for Total Automotive Consulting and Training. He has also done training and material development for RLO Training and Consulting in the United States. As an automotive management trainer and facilitator for the past 15 years traveling to every corner of Canada, his sole focus has been researching, developing and implementing strategies that improve business results for his clients.

        He is intimately familiar with the issues and challenges faced by the business owners on a day-to-day basis and exactly what it takes to help them to make the changes necessary to succeed as a business owner. As a trainer and consultant, he has worked all across North America and has firsthand knowledge of what is and is not working in each jurisdiction. His thorough understanding of the automotive business started when he owned and operated automotive maintenance and repair facilities for 20 years. During the time he owned his shops he took all the training that was available. He continuously strives to improve his understanding of what it takes to be successful in this industry. He has firsthand experience of how to successfully implement the various skills, knowledge, tools and processes that he now teaches.

        In addition to his facilitation work, Murray has written extensively for industry magazines as a regular business columnist, these include CARS Magazine, Car Care Business, ARA News and Indie Garage. He also writes curriculum for automotive, as well as non-automotive management training. His passion for organizational leadership and development has led him to work with a leading researcher discovering new dynamics that lead to highly effective organizations and leaders.

        Murray has a passion for the automotive industry and considers it a privilege and the fulfillment of a lifelong dream to bring information and training that reduces stress, and improves the economic circumstances of small business owners, their staff, and their families. Some of his clients have grown from being the only employee in their shop to 6 employees, and in some cases going from one shop to owning multiple locations, and more than doubling the size of their workforce. Listen to Murray’s previous episodes HERE.

        Key Talking Points:

        • Being genuine, be yourself- don’t fake it 
        • Can’t assume customers know how an automotive repair shops run- think about what it feels like to be a customer that walks in. Customers don’t know what to ask or automotive terminology language. They have blind trust.   
        • Honesty and quality is the baseline for any automotive shop in a customer’s eyes- they are calling you for a reason.
        • More than a smile and handshake- do customers feel like they are home and cared for? 
        • Ask questions they know answers to so they feel comfortable - what brings you here, have you had this issue before etc.?
        • Is your advisor rushing? Do you have enough advisors so they don’t feel like they’re feeling processed
        • Touchless business- removing the “friction”Pre-booking appointments and sending reminders
        • What is the customer expecting? What do they need? What do they want?
        • But during COVID restrictions people tended to want human interaction- there needs to be a split 50/50 
        • “Qualifying the customer’s expectations ”- of service experience and of their car (what are your plans with your car for the future?)

        Resources:

        • Thanks to Murray Voth for his contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
        • Find every podcast episode HERE.
        • Every episode is segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

        The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

        ]]>        Murray Voth is one of Canada’s most knowledgeable experts on the automotive industry, especially as it relates to business development of the independent automotive service and repair sector. He focuses on improving profitability, best practices in management, financial management, systems implementation, human resources and leadership. He spends significant time researching the issues facing the industry from a macro and micro level and brings training and coaching solutions to his clients. He is the owner and principal trainer of RPM Training which provides services to clients such as Napa Auto Parts, Napa AutoPro, Napa AutoCare, Fountain Tire, Integra Tire, OK Tire, TireCraft Canada, Group Touchette, APD Auto Parts, and AutoServe1. Murray is also involved in the Automotive Retailers Association of BC, the Canadian Independent Automotive Association, and the Automotive Industries Association.

        From 2006 to 2018 Murray was on contract as the senior trainer and training material consultant for Total Automotive Consulting and Training. He has also done training and material development for RLO Training and Consulting in the United States. As an automotive management trainer and facilitator for the past 15 years traveling to every corner of Canada, his sole focus has been researching, developing and implementing strategies that improve business results for his clients.

        He is intimately familiar with the issues and challenges faced by the business owners on a day-to-day basis and exactly what it takes to help them to make the changes necessary to succeed as a business owner. As a trainer and consultant, he has worked all across North America and has firsthand knowledge of what is and is not working in each jurisdiction. His thorough understanding of the automotive business started when he owned and operated automotive maintenance and repair facilities for 20 years. During the time he owned his shops he took all the training that was available. He continuously strives to improve his understanding of what it takes to be successful in this industry. He has firsthand experience of how to successfully implement the various skills, knowledge, tools and processes that he now teaches.

        In addition to his facilitation work, Murray has written extensively for industry magazines as a regular business columnist, these include CARS Magazine, Car Care Business, ARA News and Indie Garage. He also writes curriculum for automotive, as well as non-automotive management training. His passion for organizational leadership and development has led him to work with a leading researcher discovering new dynamics that lead to highly effective organizations and leaders.

        Murray has a passion for the automotive industry and considers it a privilege and the fulfillment of a lifelong dream to bring information and training that reduces stress, and improves the economic circumstances of small business owners, their staff, and their families. Some of his clients have grown from being the only employee in their shop to 6 employees, and in some cases going from one shop to owning multiple locations, and more than doubling the size of their workforce. Listen to Murray’s previous episodes HERE.

        Key Talking Points:

        • Being genuine, be yourself- don’t fake it 
        • Can’t assume customers know how an automotive repair shops run- think about what it feels like to be a customer that walks in. Customers don’t know what to ask or automotive terminology language. They have blind trust.   
        • Honesty and quality is the baseline for any automotive shop in a customer’s eyes- they are calling you for a reason.
        • More than a smile and handshake- do customers feel like they are home and cared for? 
        • Ask questions they know answers to so they feel comfortable - what brings you here, have you had this issue before etc.?
        • Is your advisor rushing? Do you have enough advisors so they don’t feel like they’re feeling processed
        • Touchless business- removing the “friction”Pre-booking appointments and sending reminders
        • What is the customer expecting? What do they need? What do they want?
        • But during COVID restrictions people tended to want human interaction- there needs to be a split 50/50 
        • “Qualifying the customer’s expectations ”- of service experience and of their car (what are your plans with your car for the future?)

        Resources:

        • Thanks to Murray Voth for his contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
        • Find every podcast episode HERE.
        • Every episode is segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

        The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

        ]]>        f537d0a6-029a-43a9-9cc2-ca42f604d3d8Tue, 24 Nov 2020 00:15:00 -040036:57falsefull591591Customer Service vs. Customer Experience with Murray Voth [RR 591] Murray Voth the owner and principal trainer of RPM Training and one of Canada’s most knowledgeable experts on the automotive industry. Murray specializes in the fields of business development of the independent automotive service and repair sector. Murray is focused on the customer experience. In this episode, Murray differentiates customer service vs customer experience and their specific advantages and disadvantages. The talking points of this episode can be found at remarkablersults.biz/e591.        Science Based Hypnotherapy with Maureen Pisani [RR 590]Science Based Hypnotherapy with Maureen PisaniMaureen Pisani is a Certified Master Hypnotherapist and the founder of ProThrive Science-Based Hypnotherapy, where she works with individuals and groups (both in-person and online) to help empower, streamline success, and truly thrive. Maureen is also a world-renowned Motivational Speaker and was the Resident Hypnotherapist at the Chopra Center for over 8 years (Carlsbad, CA) until its closure in December 2019.

        Aside from being a Hypnotherapist, she is also a Master Practitioner of Emotional Freedom Technique (EFT Tapping), Therapeutic Guided Imagery, Neuro-Linguistic Programming (NLP), and Reiki Energy work. She employs a variety of modalities when working with her clients to bring them the best tools and resources for positive and lasting change. Maureen has also been both a Director, Instructor and Mentor at two nationally accredited universities where she shared her love and knowledge of Hypnotherapy with her many students. As of December 2019, she has published 15 books and has co-authored a research paper issued by the Neuroscience Department at UCLA.

        Maureen Pisani is the poster child for how hypnotherapy can help change your life for the better. After an accident left her in constant pain, she found Hypnotherapy to offer her relief and a new lease on life. Although she now lives in San Diego, CA, Maureen is originally from the Island of Malta and continues to share her love of her home country with all of those she encounters. In her free time, she enjoys dancing, reading, crocheting blankets for premature babies, and gardening. If you’re interested in achieving your goals, please contact Maureen and she’ll be happy to answer your questions. Look for Maureen's episodes HERE.

        Website Link: ProThriveSBH.com

        Key Talking Points:

        • Unconscious mind- powerful and programmed for what is “safe”Open your unconscious mind to the “what if’s”
        • 2% profit isn’t enough for shops to be successful 
        • Unconscious drive to “stay the same”
        • Self-identity- self-confidence, self-esteem, self-worth, self-respect, self-acceptance and self-love 
        • Business coaches work with the conscious side of the brain but the unconscious mind cannot accept it- Maureen preps the mind to be ready to accept a business coach’s advice in order to get results 
        •  Right/left brain/prefrontal cortexRight brain- creative and open to outside the box ideas, that is where hypnosis happens   
        • Everything you do is with intention- hypnosis is only applicable when you are ready for change
        • Change happens gradually- often times you don’t realize it because it becomes a habit 
        • Maureen started hypnotherapy to overcome pain in elbows- had 10 surgeries total
        • She went from a 100% disabled to being #1 Presenter at the Chopra Center in La Costa.
        • Implementing changeLast 30 minutes before you go to sleep you are in a natural hypnotic state
        • Write goals down and every night read them 
        • Self-hypnosis- you have to be aware of what you are doing and be in control 
        • 2 types of motivation-moving away from and moving towards. When you are motivated to “move towards” something, the closer you get to it the more motivated you are  

        Resources:

        • Thanks to Maureen Pisani for her contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Find every podcast episode HERE.
        • Every episode segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

        ]]>        Maureen Pisani is a Certified Master Hypnotherapist and the founder of ProThrive Science-Based Hypnotherapy, where she works with individuals and groups (both in-person and online) to help empower, streamline success, and truly thrive. Maureen is also a world-renowned Motivational Speaker and was the Resident Hypnotherapist at the Chopra Center for over 8 years (Carlsbad, CA) until its closure in December 2019.

        Aside from being a Hypnotherapist, she is also a Master Practitioner of Emotional Freedom Technique (EFT Tapping), Therapeutic Guided Imagery, Neuro-Linguistic Programming (NLP), and Reiki Energy work. She employs a variety of modalities when working with her clients to bring them the best tools and resources for positive and lasting change. Maureen has also been both a Director, Instructor and Mentor at two nationally accredited universities where she shared her love and knowledge of Hypnotherapy with her many students. As of December 2019, she has published 15 books and has co-authored a research paper issued by the Neuroscience Department at UCLA.

        Maureen Pisani is the poster child for how hypnotherapy can help change your life for the better. After an accident left her in constant pain, she found Hypnotherapy to offer her relief and a new lease on life. Although she now lives in San Diego, CA, Maureen is originally from the Island of Malta and continues to share her love of her home country with all of those she encounters. In her free time, she enjoys dancing, reading, crocheting blankets for premature babies, and gardening. If you’re interested in achieving your goals, please contact Maureen and she’ll be happy to answer your questions. Look for Maureen's episodes HERE.

        Website Link: ProThriveSBH.com

        Key Talking Points:

        • Unconscious mind- powerful and programmed for what is “safe”Open your unconscious mind to the “what if’s”
        • 2% profit isn’t enough for shops to be successful 
        • Unconscious drive to “stay the same”
        • Self-identity- self-confidence, self-esteem, self-worth, self-respect, self-acceptance and self-love 
        • Business coaches work with the conscious side of the brain but the unconscious mind cannot accept it- Maureen preps the mind to be ready to accept a business coach’s advice in order to get results 
        •  Right/left brain/prefrontal cortexRight brain- creative and open to outside the box ideas, that is where hypnosis happens   
        • Everything you do is with intention- hypnosis is only applicable when you are ready for change
        • Change happens gradually- often times you don’t realize it because it becomes a habit 
        • Maureen started hypnotherapy to overcome pain in elbows- had 10 surgeries total
        • She went from a 100% disabled to being #1 Presenter at the Chopra Center in La Costa.
        • Implementing changeLast 30 minutes before you go to sleep you are in a natural hypnotic state
        • Write goals down and every night read them 
        • Self-hypnosis- you have to be aware of what you are doing and be in control 
        • 2 types of motivation-moving away from and moving towards. When you are motivated to “move towards” something, the closer you get to it the more motivated you are  

        Resources:

        • Thanks to Maureen Pisani for her contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Find every podcast episode HERE.
        • Every episode segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

        ]]>        c0b1d016-d474-4076-baff-b79627945d0dFri, 20 Nov 2020 00:15:00 -040031:09falsefull590590Science-Based Hypnotherapy with Maureen Pisani [RR 590] I’m with Maureen Pisani a Certified Master Hypnotherapist and the founder of ProThrive Science-Based Hypnotherapy, where she works with individuals and groups (both in-person and online) to help empower, streamline success, and truly thrive. Why this interview? I found the discussion with Maureen refreshingly different. I can see where some never reach their potential, yet we know they have it in them. Maureen offers solutions. Imagine this as a tool for the automotive aftermarket. You do the math. Unlimited potential and untapped ideas. We discuss how the brain works in hypnotherapy and the science behind it that proved useful in uplifting and giving us an edge in life! The talking points can be found at remarkablersults.biz/e590        Four Corner – Four Wall Shop Inspection [THA 198]Four Corner - Four Wall Shop Inspection

        https://youtu.be/gRGOjsExlJY

        Seth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, MN. He just started to build a brand new shop and experts to be in by June 2021.

        Seth was educated at a UTI in Chicago, where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan. From there he moved to an independent shop in Waterford Michigan and learned VW Audi. Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up.

        He is the owner of Eurotech, which specializes in BMW, Mercedes, and Audi cars. He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians is able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models.

        Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics. He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program.

        Seth belongs to AASP in MN, BIMRS as well as NASTEF. He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners have helped grow his business. Listen to Seth’s previous episodes HERE.

        Daniel Gravely is the District Manager, EuroTech Auto Service. Check Daniel's Episode HERE.

        Key Talking Points:

        • Four corners of the Property to the Four Walls of the buildingThe store is audited by another location
        • Monthly Leadership meeting
        • The devil is in the details
        •  Why is this important from a customer perspective?Reviews, compliments, appearance, safety
        •  Capital Improvements such as structural damage discovered
        • Audit Formto set a plan of improvements
        • budgeting for improvements
        • Deadlines
        • accountability
        •  Four Corner Four Wall – it is more important to employees or customers?
        •  How do you pick who goes to the Leadership Meetings?
        •  The leadership team is shop foreman from each location
        •  I wanna do this at my shop, how do I do this? Where do I start?what are you trying to accomplish
        • outline of plan
        • put a plan in place
        • No shortage of ideas, just a shortage of execution
        • Remember The Milk app to help with to-do lists (used by Daniel) 
        • Final ThoughtsYour Four Corner Four Wall Inspection is a quick view from your leadership team
        • In-depth responsibility for each manager to conform to
        • Safe and clean place for customers and employees to come to
        • Be critical with a fresh set of eyes

        Resources:


        Facebook   Twitter   Linked In   Email

        Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy Carm a Cup of Coffee 

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

        This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

        ]]>

        https://youtu.be/gRGOjsExlJY

        Seth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, MN. He just started to build a brand new shop and experts to be in by June 2021.

        Seth was educated at a UTI in Chicago, where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan. From there he moved to an independent shop in Waterford Michigan and learned VW Audi. Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up.

        He is the owner of Eurotech, which specializes in BMW, Mercedes, and Audi cars. He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians is able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models.

        Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics. He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program.

        Seth belongs to AASP in MN, BIMRS as well as NASTEF. He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners have helped grow his business. Listen to Seth’s previous episodes HERE.

        Daniel Gravely is the District Manager, EuroTech Auto Service. Check Daniel's Episode HERE.

        Key Talking Points:

        • Four corners of the Property to the Four Walls of the buildingThe store is audited by another location
        • Monthly Leadership meeting
        • The devil is in the details
        •  Why is this important from a customer perspective?Reviews, compliments, appearance, safety
        •  Capital Improvements such as structural damage discovered
        • Audit Formto set a plan of improvements
        • budgeting for improvements
        • Deadlines
        • accountability
        •  Four Corner Four Wall – it is more important to employees or customers?
        •  How do you pick who goes to the Leadership Meetings?
        •  The leadership team is shop foreman from each location
        •  I wanna do this at my shop, how do I do this? Where do I start?what are you trying to accomplish
        • outline of plan
        • put a plan in place
        • No shortage of ideas, just a shortage of execution
        • Remember The Milk app to help with to-do lists (used by Daniel) 
        • Final ThoughtsYour Four Corner Four Wall Inspection is a quick view from your leadership team
        • In-depth responsibility for each manager to conform to
        • Safe and clean place for customers and employees to come to
        • Be critical with a fresh set of eyes

        Resources:


        Facebook   Twitter   Linked In   Email

        Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy Carm a Cup of Coffee 

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

        This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

        ]]>        161fa1d5-1c2f-4551-a917-3c098910e1ffThu, 19 Nov 2020 00:15:00 -040028:42falsefull198198Four Corner - Four Wall Facility Audit [THA 198] Welcome to an episode that brings to you the power and value of peer inspections of your facility and property. This discussion applies to the Four Corners and Four Walls of your shop. Does your customer see the organization and cleanliness of your shop? How about the environment that your people work in. Is it up to your standards? I’m with Seth Thorson, Owner of EuroTech Auto Service and LMV Bavarian BMW Support; and Daniel Gravely, District Manager, EuroTech Auto Service. And keep in mind this is a peer review - some special power in that. The key talking points from this episode, they are already done for you. Go to the show page at remarkableresults.biz/a198        Doug Grills – 20 Questions in 30 Minutes [RR 589]Doug Grills - 20 Questions in 30 MinutesDoug Grills from AutoStream Car Care Center is a chain of six family-owned, automotive service facilities that deliver honest and professional automotive repair and maintenance services to customers in the Greater Baltimore/Washington, DC area. Doug along with his partner Rick Levitan has been around the service station business for over 25 years and has built their reputation by offering best-in-class service to their customers.

        All AutoStrem Car Care technicians are ASE Certified and the shops are AAA approved. Listen to Doug’s previous episodes HERE.

        Key Talking Points:

        1. One thing you’ve done that no one knows?Was a band-drummer and vocalist through college years. Loves experiencing a live show- attends around 12-15 live concerts per year with his wife. 
        2. What do you do for fun?Going to concerts, playing tennis and golf, exercising, spending time with his wife and family.   
        3. Most significant trend you are watching?ADAS and how it will impact business, industry consolidation 
        4. What skills do you delegate because you're not good at them?Figure out what you like to do and what you're good at- delegate other areas to other people that are better at the task than you. Visionary and integrator (task manager) of business. End result will be better than doing it on your own.     
        5. How does one start to build a strong business culture?Starts with values- what are your business values? What matters to you that you want reflected in your organization? Doug’s business values excellence, a passion for having excellence, having concern for others (customers, coworkers and community), perseverance  
        6. Do you have a strong intuition? Do you listen to it?Yes and yes! Analytical by nature but does follow intuition as well. 
        7. Do you still have the fire you had when you first started?Absolutely. Worked harder in the last 5 years and with greater passion. Love what you do because sometimes you can’t do what you love.     
        8. We learn from mistakes. What was one of your biggest mistakes?Didn’t accept personal responsibility on the individual performance of the team. But I looked in the mirror and started asking, Am I providing the training/skills/support to make sure this employee has the best possible chance of succeeding?
        9. How do you manage work/life harmony?Work-life harmony- spending time with family and your own health while being passionate about your work. Have discipline around the things you want to do outside of work.  
        10. What drives you? Creating a great company- people love working for and customers love working with. Goal posters within a business.  
        11. How are you finding good technicians?Referrals internally
        12. How has your business changed in the last 3 years?Read article in Ratchet and Wrench magazine and started networking and creating friendships within the industry 
        13. A special strategy to build a strong reputation?Online reviews- a goal that every location acquires online reviews. Have the courage to ask customers to review you. Word of mouth and reputation lives online.  
        14. Do you see obstacles not as roadblocks but as opportunities? Everything is part of the process- even setbacks/roadblocks. Obstacles and roadblocks are built to go around, there is always a way to find a solution.   
        15. What impact will technology have on your business?Staying up to date with tools and technology- understand the upcoming changes 
        16. Ever made a major pivot in your business? If yes, what?Started in gas stations- pivot was changing to automotive services after 5 years  
        17. Strong teams always win. What is your winning formula in developing a strong team?People who buy into your culture and enjoy working together
        18. Would your organization crumble if you stepped aside?No- has processes and key managers in place  
        19. Is community important? Share your biggest effort? Extremely important- Breaks for Breasts, celebrated 20th anniversary of business and created a fundraiser for Make a Wish Foundation  
        20. How long ago did you update your website?Constantly making subtle updates and changes all the time. Uses Autoshop Solution for website  
        21. Ever sing karaoke?No, but he thinks about it all the time! Has similar vocal range as Ian Anderson from Jethro Tull

        Resources:

        • Thanks to Doug Grills for his contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
        • Find every podcast episode HERE.
        • Every episode is segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        Gold Certification recognizes top tier NAPA AutoCare Centers with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard-bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

        Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

        ]]>        Doug Grills from AutoStream Car Care Center is a chain of six family-owned, automotive service facilities that deliver honest and professional automotive repair and maintenance services to customers in the Greater Baltimore/Washington, DC area. Doug along with his partner Rick Levitan has been around the service station business for over 25 years and has built their reputation by offering best-in-class service to their customers.

        All AutoStrem Car Care technicians are ASE Certified and the shops are AAA approved. Listen to Doug’s previous episodes HERE.

        Key Talking Points:

        1. One thing you’ve done that no one knows?Was a band-drummer and vocalist through college years. Loves experiencing a live show- attends around 12-15 live concerts per year with his wife. 
        2. What do you do for fun?Going to concerts, playing tennis and golf, exercising, spending time with his wife and family.   
        3. Most significant trend you are watching?ADAS and how it will impact business, industry consolidation 
        4. What skills do you delegate because you're not good at them?Figure out what you like to do and what you're good at- delegate other areas to other people that are better at the task than you. Visionary and integrator (task manager) of business. End result will be better than doing it on your own.     
        5. How does one start to build a strong business culture?Starts with values- what are your business values? What matters to you that you want reflected in your organization? Doug’s business values excellence, a passion for having excellence, having concern for others (customers, coworkers and community), perseverance  
        6. Do you have a strong intuition? Do you listen to it?Yes and yes! Analytical by nature but does follow intuition as well. 
        7. Do you still have the fire you had when you first started?Absolutely. Worked harder in the last 5 years and with greater passion. Love what you do because sometimes you can’t do what you love.     
        8. We learn from mistakes. What was one of your biggest mistakes?Didn’t accept personal responsibility on the individual performance of the team. But I looked in the mirror and started asking, Am I providing the training/skills/support to make sure this employee has the best possible chance of succeeding?
        9. How do you manage work/life harmony?Work-life harmony- spending time with family and your own health while being passionate about your work. Have discipline around the things you want to do outside of work.  
        10. What drives you? Creating a great company- people love working for and customers love working with. Goal posters within a business.  
        11. How are you finding good technicians?Referrals internally
        12. How has your business changed in the last 3 years?Read article in Ratchet and Wrench magazine and started networking and creating friendships within the industry 
        13. A special strategy to build a strong reputation?Online reviews- a goal that every location acquires online reviews. Have the courage to ask customers to review you. Word of mouth and reputation lives online.  
        14. Do you see obstacles not as roadblocks but as opportunities? Everything is part of the process- even setbacks/roadblocks. Obstacles and roadblocks are built to go around, there is always a way to find a solution.   
        15. What impact will technology have on your business?Staying up to date with tools and technology- understand the upcoming changes 
        16. Ever made a major pivot in your business? If yes, what?Started in gas stations- pivot was changing to automotive services after 5 years  
        17. Strong teams always win. What is your winning formula in developing a strong team?People who buy into your culture and enjoy working together
        18. Would your organization crumble if you stepped aside?No- has processes and key managers in place  
        19. Is community important? Share your biggest effort? Extremely important- Breaks for Breasts, celebrated 20th anniversary of business and created a fundraiser for Make a Wish Foundation  
        20. How long ago did you update your website?Constantly making subtle updates and changes all the time. Uses Autoshop Solution for website  
        21. Ever sing karaoke?No, but he thinks about it all the time! Has similar vocal range as Ian Anderson from Jethro Tull

        Resources:

        • Thanks to Doug Grills for his contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
        • Find every podcast episode HERE.
        • Every episode is segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        Gold Certification recognizes top tier NAPA AutoCare Centers with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard-bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

        Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

        ]]>        fc02e098-f06b-478b-a586-1e7382a69b23Tue, 17 Nov 2020 00:15:00 -040050:15falsefull589589Doug Grills - 20 Questions in 30 Minutes [RR 589] Welcome to another episode of 20 Questions in 30 Minutes. I’m with Doug Grills of AutoStream Car Care Center. Doug along with his partner Rick Levitan has been around the auto service business for over 25 years and has built their reputation by offering best-in-class service to their customers. Now he joins and answers his hand-picked questions on our format I call 20 Questions in 30 Minutes. This episode highlights Doug’s early musical career and allowed us to understand how he uses his analytical skills to make decisions. He believes in process and that a strong culture is what people really buy into. Find the key talking points, Doug Grills’ bio, and links to his previous episodes at remarkableresults.biz/e589        The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588]The Difference: Dealership Tech Now Works for an Independent. Why?Jim Fleischman and his wife Shelly own Automotive Alley in Arcade, NY. Jim attended Alfred State College for Automotive Tech. He went to work for a Ford Dealership as a shop foreman. Jim’s racing and organizational experience came by being part of a race team that ran Busch and NASCAR. He was recruited from his alma mater, Alfred State College, and became an instructor. Jim always wanted to teach and it was fate. He spent fourteen years as an instructor. He loved building relationships with his students.

        He was balancing his teaching job and owning a shop while Shelly ran the business for him. Jim ultimately left his teaching job and went to work full-time in the business. Shelly’s background was accounting which was good for the business overall.

        Jim believes in a strong process-driven company. He is all about improving efficiency. Saving steps for productivity gains. Anyone can study their inefficiencies and make changes to improve productivity. He templated his systems against NASCAR. Immaculate, organized and tools quickly reached and found. Jim perpetually works on streamlining to increase his productivity.

        Automotive Alley also specialized in street rod, hot rods, upgrades, and restorations. For Jim, the word “can’t” is not in his vocabulary. Listen to Jim’s previous episodes HERE.

        Matt Manzone graduated from Wyotech trade school in Blairsville, Pa. Shortly after graduation, Matt started at a local Japanese import brand dealership. Eventually becoming Expert level brand certified and achieving ASE certified Master automotive technician status. After 14 years at the dealership, Matt left to take a position at an independent repair shop called Automotive Alley in Arcade, NY as a technician and service writer in the vintage/restoration shop. Listen to Matt’s episodes HERE.

        Key Talking Points:

        • Technicians at dealerships vs independent shopsDealerships have a specific type of vehicles and is flat rate- 70% of students from tech schools go directly to work in dealerships
        • Most technicians that leave the dealerships leave the industry completely  
        • Independent shops have a broader spectrum 
        • Hiring more techniciansJim used Facebook Ads and Indeed for hiring 
        • Matt posted his resume on Indeed to see what other opportunities were available- was open-minded and wanted a challenge
        • Matt researched the shop prior to the interview- Facebook posts, reviews, and podcast interview 
        • “Working interview”-Spent half a day interviewing and then worked with other technicians in the shop and with Jim
        • Culture of businessClean, sterile work environment instead of stereotypical “greasy fingerprints”
        • Take time to invest in the environment and properly working equipment   
        • Everyone at Jim’s shop says “goodbye” to one another, something Matt was not used to at first- creates positive attitudes and cohesive culture 
        • Leaving after 14 years for the same but new jobEveryone is afraid of the unknown and what could happen
        • Matt didn’t leave because of money, left because it was time and unhappy with the culture of the dealership- the dealership had a counter offer for him when he put in his 2 week notice which was more money. More money didn't change the issues of why he wanted to leave.
        • Be careful making choices based on money- often times it will not make you happier
        • If you are burned out from your job always remember there are other opportunities available 

        Resources:

        • Thanks to Matt Manzone and Jim Fleischman for their contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Find every podcast episode HERE.
        • Every episode segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

        ]]>        Jim Fleischman and his wife Shelly own Automotive Alley in Arcade, NY. Jim attended Alfred State College for Automotive Tech. He went to work for a Ford Dealership as a shop foreman. Jim’s racing and organizational experience came by being part of a race team that ran Busch and NASCAR. He was recruited from his alma mater, Alfred State College, and became an instructor. Jim always wanted to teach and it was fate. He spent fourteen years as an instructor. He loved building relationships with his students.

        He was balancing his teaching job and owning a shop while Shelly ran the business for him. Jim ultimately left his teaching job and went to work full-time in the business. Shelly’s background was accounting which was good for the business overall.

        Jim believes in a strong process-driven company. He is all about improving efficiency. Saving steps for productivity gains. Anyone can study their inefficiencies and make changes to improve productivity. He templated his systems against NASCAR. Immaculate, organized and tools quickly reached and found. Jim perpetually works on streamlining to increase his productivity.

        Automotive Alley also specialized in street rod, hot rods, upgrades, and restorations. For Jim, the word “can’t” is not in his vocabulary. Listen to Jim’s previous episodes HERE.

        Matt Manzone graduated from Wyotech trade school in Blairsville, Pa. Shortly after graduation, Matt started at a local Japanese import brand dealership. Eventually becoming Expert level brand certified and achieving ASE certified Master automotive technician status. After 14 years at the dealership, Matt left to take a position at an independent repair shop called Automotive Alley in Arcade, NY as a technician and service writer in the vintage/restoration shop. Listen to Matt’s episodes HERE.

        Key Talking Points:

        • Technicians at dealerships vs independent shopsDealerships have a specific type of vehicles and is flat rate- 70% of students from tech schools go directly to work in dealerships
        • Most technicians that leave the dealerships leave the industry completely  
        • Independent shops have a broader spectrum 
        • Hiring more techniciansJim used Facebook Ads and Indeed for hiring 
        • Matt posted his resume on Indeed to see what other opportunities were available- was open-minded and wanted a challenge
        • Matt researched the shop prior to the interview- Facebook posts, reviews, and podcast interview 
        • “Working interview”-Spent half a day interviewing and then worked with other technicians in the shop and with Jim
        • Culture of businessClean, sterile work environment instead of stereotypical “greasy fingerprints”
        • Take time to invest in the environment and properly working equipment   
        • Everyone at Jim’s shop says “goodbye” to one another, something Matt was not used to at first- creates positive attitudes and cohesive culture 
        • Leaving after 14 years for the same but new jobEveryone is afraid of the unknown and what could happen
        • Matt didn’t leave because of money, left because it was time and unhappy with the culture of the dealership- the dealership had a counter offer for him when he put in his 2 week notice which was more money. More money didn't change the issues of why he wanted to leave.
        • Be careful making choices based on money- often times it will not make you happier
        • If you are burned out from your job always remember there are other opportunities available 

        Resources:

        • Thanks to Matt Manzone and Jim Fleischman for their contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Find every podcast episode HERE.
        • Every episode segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

        ]]>        69a96bb4-2298-4760-a554-03d119744a78Fri, 13 Nov 2020 00:15:00 -040033:59falsefull588588The Difference: Dealership Tech Now Works for an Independent. Why? [RR 588] I’m with Matt Manzone and Jim Fleischman. Matt is an ASE certified master tech and service writer and works at Jim’s shop Automotive Alley in Arcade, NY. Why this interview. Matt is a former dealer technician. Hearing the reasons why Matt Manzone went to work for an independent is important to how you think and approach hiring dealer techs. Jim also shares some of his process to bring Matt on board to work in his company. We discuss the differences of techs at dealerships against techs at independent shops. Matt and Jim also talk about the dilemma of leaving your job of 14 years for the same yet new job. The talking points can be found at remarkablersults.biz/e588        Electric Vehicles – The Future Unfolds [THA 197]Electric Vehicles - The Future Unfolds

        https://youtu.be/q2sdnZ9ASfE

        The Panel:

        John Eppstein is the owner of John’s Automotive Care in San Diego, CA. He is the incoming ASCCA President. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year. Hear John in our one on one interview in episode 119, 200 and Academy 003 on the Top Qualities of a Service Advisor. Look for John’s other episodes HERE.

        Carolyn Coquillette of Luscious Garage, San Francisco, CA chairs the ASCCA Connected Cars Committee, serves on the ASCCA Board of Directors and is active in her local San Francisco chapter. She’s also the Founder and CEO of Shop-Ware. Look for Carolyn’s other episodes HERE.

        Dave Kusa is the owner of AutoTrend Diagnostics in Campbell, CA. Dave is very active in Chapter 42 and currently serves as a board member and chapter representative. He has also helped several new shops become ASCCA members. Dave advocates with local legislators on behalf of small businesses and their employees. He contributes to TeamTalk and is a huge resource for members. He was ASCCA’s past president. Look for Dave’s other episodes HERE.

        Rory Balmer of Twin Peaks Auto Service in Twin Peaks is a past ASCCA Chapter 14 President and a past ASCCA Membership Committee Chair. He is the incoming ASCCA Vice-President. Rory is working full-time at his business. He attends De Vry University, where he is completing a BA degree in technical management. He will be attending Washington State University, entering into the Executive MBA program. ASCCA Past President Mary Kemnitz says Rory is “One of the most effective committee members I have ever had the pleasure to work with. He has won the “One Member Can Campaign” twice. He has had a significant impact on the growth and energy within Chapter 14. Look for Rorry’s other episodes HERE.

        Key Talking Points:

        • California Mandate to sell only new cars being Electric Vehicles in 2035
        • We have plenty of time to be trained, learn the technology and change your business plan.
        • Electric Vehicles (EV’s) take longer to break.
        • EV Repair Orders ( R/O’s) will be higher.
        • The industry will transition as EVs become a larger part of the car parc.
        • Electric fleets will be able to let vehicles rest and recharge.
        • ADAS and Autonomous Vehicles along with EVs are important trends that every shop owner and future shop owners need to pay attention to you
        • EV repair could be more modular.
        • Hybrids are a great place to start to embrace the future EVs
        • A recommendation is to buy a used Gen 2 Prius (2004 - 2009 ). Add it to your loaner fleet, learn all about it, get to training and put up your shingle that you repair the Toyota Prius. You should learn about battery, the inverter and motor. Get inside of it with your scan tool. Let it be your trainer vehicle. You’ll need service information and OE scan tools.
        • Keeping the channels open for parts and tooling. ASCCA is fighting for that
        • Education for our entire staff with a continual education commitment on all new technology.We need to work with our colleges and high schools to move way from carburetors and into electric drive trains and ADAS
        • We will lose the smart bright young people to other industries if we don’t start to introduce all-new technology into our educational system. 
        • Every manufacturer is pushing Electric Vehicles.
        • Volkswagen is pushing toward an all model Electric Vehicle commitment. VW is the largest vehicle manufacturer in the world.
        • In repairing an EV, there is a layer of systems that don’t exist on an internal combustion engine (ICE) vehicle. 
        • There is worry that EV cars and the new EV manufacturers will stay at the dealership. It is very expensive to create a dealership network.It is not in the best interest for new manufacturers to set up a dealer network and the independents can be an important part of maintenance and repair for these manufacturers.
        • It may be too early to consider working on each manufacturer’s EV models. Tooling up will be very expensive, and access to parts and training will make it too early to rush into this.
        • Fuel cell vehicles are also going to grow. More to repair on them.There will be segments of the country that will not see these cars for some time.
        • As the future unfolds, embrace the new technology. Learn all about it
        • Consumers want you to work on their cars. Embrace every opportunity
        • The California mandate for 2035 has manufacturer support and it must open the aftermarkets eyes to embrace EVs The success formula or business model is not there and is a moving target. Keep an open mind.
        • Adapt or become obsolete
        • Globally manufacturers are committed to EVs. You will not fight it, yet it will have time to prepare. Pay attention to the evolution of the marketplace, new technology and trends.

        Resources:


        Facebook   Twitter   Linked In   Email

        Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy Carm a Cup of Coffee 

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

        This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

        ]]>

        https://youtu.be/q2sdnZ9ASfE

        The Panel:

        John Eppstein is the owner of John’s Automotive Care in San Diego, CA. He is the incoming ASCCA President. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year. Hear John in our one on one interview in episode 119, 200 and Academy 003 on the Top Qualities of a Service Advisor. Look for John’s other episodes HERE.

        Carolyn Coquillette of Luscious Garage, San Francisco, CA chairs the ASCCA Connected Cars Committee, serves on the ASCCA Board of Directors and is active in her local San Francisco chapter. She’s also the Founder and CEO of Shop-Ware. Look for Carolyn’s other episodes HERE.

        Dave Kusa is the owner of AutoTrend Diagnostics in Campbell, CA. Dave is very active in Chapter 42 and currently serves as a board member and chapter representative. He has also helped several new shops become ASCCA members. Dave advocates with local legislators on behalf of small businesses and their employees. He contributes to TeamTalk and is a huge resource for members. He was ASCCA’s past president. Look for Dave’s other episodes HERE.

        Rory Balmer of Twin Peaks Auto Service in Twin Peaks is a past ASCCA Chapter 14 President and a past ASCCA Membership Committee Chair. He is the incoming ASCCA Vice-President. Rory is working full-time at his business. He attends De Vry University, where he is completing a BA degree in technical management. He will be attending Washington State University, entering into the Executive MBA program. ASCCA Past President Mary Kemnitz says Rory is “One of the most effective committee members I have ever had the pleasure to work with. He has won the “One Member Can Campaign” twice. He has had a significant impact on the growth and energy within Chapter 14. Look for Rorry’s other episodes HERE.

        Key Talking Points:

        • California Mandate to sell only new cars being Electric Vehicles in 2035
        • We have plenty of time to be trained, learn the technology and change your business plan.
        • Electric Vehicles (EV’s) take longer to break.
        • EV Repair Orders ( R/O’s) will be higher.
        • The industry will transition as EVs become a larger part of the car parc.
        • Electric fleets will be able to let vehicles rest and recharge.
        • ADAS and Autonomous Vehicles along with EVs are important trends that every shop owner and future shop owners need to pay attention to you
        • EV repair could be more modular.
        • Hybrids are a great place to start to embrace the future EVs
        • A recommendation is to buy a used Gen 2 Prius (2004 - 2009 ). Add it to your loaner fleet, learn all about it, get to training and put up your shingle that you repair the Toyota Prius. You should learn about battery, the inverter and motor. Get inside of it with your scan tool. Let it be your trainer vehicle. You’ll need service information and OE scan tools.
        • Keeping the channels open for parts and tooling. ASCCA is fighting for that
        • Education for our entire staff with a continual education commitment on all new technology.We need to work with our colleges and high schools to move way from carburetors and into electric drive trains and ADAS
        • We will lose the smart bright young people to other industries if we don’t start to introduce all-new technology into our educational system. 
        • Every manufacturer is pushing Electric Vehicles.
        • Volkswagen is pushing toward an all model Electric Vehicle commitment. VW is the largest vehicle manufacturer in the world.
        • In repairing an EV, there is a layer of systems that don’t exist on an internal combustion engine (ICE) vehicle. 
        • There is worry that EV cars and the new EV manufacturers will stay at the dealership. It is very expensive to create a dealership network.It is not in the best interest for new manufacturers to set up a dealer network and the independents can be an important part of maintenance and repair for these manufacturers.
        • It may be too early to consider working on each manufacturer’s EV models. Tooling up will be very expensive, and access to parts and training will make it too early to rush into this.
        • Fuel cell vehicles are also going to grow. More to repair on them.There will be segments of the country that will not see these cars for some time.
        • As the future unfolds, embrace the new technology. Learn all about it
        • Consumers want you to work on their cars. Embrace every opportunity
        • The California mandate for 2035 has manufacturer support and it must open the aftermarkets eyes to embrace EVs The success formula or business model is not there and is a moving target. Keep an open mind.
        • Adapt or become obsolete
        • Globally manufacturers are committed to EVs. You will not fight it, yet it will have time to prepare. Pay attention to the evolution of the marketplace, new technology and trends.

        Resources:


        Facebook   Twitter   Linked In   Email

        Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy Carm a Cup of Coffee 

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

        This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

        ]]>        0dfda474-40dd-46bd-89d3-a147577d243dThu, 12 Nov 2020 00:15:00 -040050:45falsefull197197Electric Vehicles - The Future Unfolds [THA 197] Welcome to an episode ahead of its time. It may bring forth some brilliant thoughts and strategies moving forward that will help the aftermarket prepare for the future. It will be here sooner than we know. I’m with John Eppstein, Carolyn Coquillette, Dave Kusa, and Rory Balmer. We talk about the future with changing technology especially Electric Vehicles. Don’t shy away from this or any other topic that will define your future. My Academy guests detailed our preparedness, the competitive landscape, predictions, legislation, powertrain, ownership structure, electric vehicles and more along with their recommendations. If you want the key talking points from this episode, they are already done for you. Go to the show page at remarkableresults.biz/a197.        Four Ways to Generate Income Using ESBI with Gerry Frank [RR 587]Four Ways to Generate Income Using ESBI with Gerry FrankGerry Frank has over 30 years of experience as an independent shop owner. And he, along with his wife Laura, have a current location in the Cleveland market, where their business continues to thrive regardless of the economic environment. Gerry was featured in a Ratchet & Wrench article, where he, along with his business partner, laid out how they grew an abandoned shop in one of the poorest city's in the nation from Zero to a Million dollars in sales in just 12 short months. Gerry is also a principal owner in Repair Shop Coach and is dedicated to helping shop owners achieve their dreams. Look for Gerry’s other episodes HERE.

        Key Talking Points:

        • Entrepreneurship is a journey
        • 4 stages business go through- quadrantE- employee
        • S- self employed
        • B- business owner
        • I- investor 
        • Employee- “technician phase”Start off working for someone
        • Income is capped
        • Self employed- lack of control Do you own the business or does the business own you? 
        • Doing it all in business
        • Strategy is to have more customers, do more work but it leaves you more buried
        • Business owner- lead people and develop systems and processesBuilding efficient machine whether you are there are not 
        • When you are a leader, you are a trainer 
        • Taking the time to really think 
        • Delegating and inspect what you expect
        • Investor- putting your money into something that consistently produces a return

        Resources:

        • Thanks to Gerry Frank for his contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
        • Find every podcast episode HERE.
        • Every episode is segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

        Learn more about TRACS Enterprise  and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

        ]]>        Gerry Frank has over 30 years of experience as an independent shop owner. And he, along with his wife Laura, have a current location in the Cleveland market, where their business continues to thrive regardless of the economic environment. Gerry was featured in a Ratchet & Wrench article, where he, along with his business partner, laid out how they grew an abandoned shop in one of the poorest city's in the nation from Zero to a Million dollars in sales in just 12 short months. Gerry is also a principal owner in Repair Shop Coach and is dedicated to helping shop owners achieve their dreams. Look for Gerry’s other episodes HERE.

        Key Talking Points:

        • Entrepreneurship is a journey
        • 4 stages business go through- quadrantE- employee
        • S- self employed
        • B- business owner
        • I- investor 
        • Employee- “technician phase”Start off working for someone
        • Income is capped
        • Self employed- lack of control Do you own the business or does the business own you? 
        • Doing it all in business
        • Strategy is to have more customers, do more work but it leaves you more buried
        • Business owner- lead people and develop systems and processesBuilding efficient machine whether you are there are not 
        • When you are a leader, you are a trainer 
        • Taking the time to really think 
        • Delegating and inspect what you expect
        • Investor- putting your money into something that consistently produces a return

        Resources:

        • Thanks to Gerry Frank for his contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
        • Find every podcast episode HERE.
        • Every episode is segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

        Learn more about TRACS Enterprise  and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

        ]]>        70012e9b-acb6-48db-bebc-0ba9400eb746Tue, 10 Nov 2020 00:15:00 -040025:32falsefull587587Four Ways to Generate Income Using ESBI with Gerry Frank [RR 587] Gerry Frank, a business coach, and shop owner share Robert Kiyosaki’s famous CashFlow Quadrant in an easy to swallow and digestible way. It has 4 quadrants and abbreviated as ESBI. He is correlating the ESBI approach to stages in the aftermarket. The stages are Employee, Self-employed, Business Owner, and Investor which relates to an individual starting himself as a technician becomes a shop owner and eventually, becomes an investor. Find the key talking points, Gerry Frank’s bio, and links to his previous episodes at remarkableresults.biz/e587        Service Advisor Advice from Steve Shaw [RR 586]Service Advisor Advice from Steve ShawSteven E. Shaw is a Professional Speaker and Trainer. Mr. Shaw holds various educational accomplishments including an MBA and PhD. Steven has trained thousands of service personnel.

        Steve provides tools to allow the customer to BUY. Steve has created the ultimate service advisor-training program that is being used in dealerships worldwide. Whether it is the entry-level express advisor to the veteran service consultant, Steven has proven to get results. These results always drive Customer Repair Order Performance and Service Advisor Paychecks.

        Prior to COVID Steve hosted Service Advisor Training in locations across the United States. Now Steve has pioneered LIVE-Online Training from his Virtual Studio. Mr. Steven Shaw is hands down an automotive expert and an inspiring speaker for the automotive industry.

        Find out more about Steve at SteveShawTraining.com and GOSteveShawTraining.com He can be reached via email at Steve@SteveShawTraining.com

        Key Talking Points:

        • “Tool guy” if you follow the tools and training you will sell more 
        • Once you have a customer, they choose you, then they are your customer- not competition between shops or dealerships. They are YOUR customer to lose.    
        • Customers buy more when they are satisfied with shops performance and they trust 
        • Words with people- right words at the right time to retain customersNever use the word “recommendation” because it puts you in the category as a salesperson- customers distrust anyone’s “recommendation”
        • Never use the word “should”- should is actually a command when oftentimes it seems like an option. Being told what to do is a turnoff and customers will resist on what they “should do.”   
        • Instead, present the facts and truth- pass or fail parts in the vehicle. Fail the standards and are no longer safe to operate. “Your brakes are bad and we recommend you replace them” vs “Your brakes have failed our inspection today.” Either green or red, no yellow in between based on standards. And let customers know what is “important or require attention.” 
        • Why customers buyFear of losing money- “I'm afraid if I don't buy it’ll cost me more money” 70% of people buy based on fear of loss  
        • Hope for gain- “I hope I get something in return” value in what you provide   
        • Customers know their budget- shifting the burden of importance 
        • Handling objections- consequence for not buying is what makes a customer buy 
        • “Value gets customers into the shop, the need is what gets them to buy.”
        • Selling more maintenance Using the phrase “minimum requirement”- keep the vehicle in compliance
        • Selling more tiresTires either pass or fail, let customers know the next time they come in their tires will fail standards- 70% of customers buy from the first person that tells them they need new tires. Ask the customer if they would like an alignment- simple and profitable

        Resources:

        • Thanks to Steve Shaw for his contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Find every podcast episode HERE.
        • Every episode segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

        ]]>        Steven E. Shaw is a Professional Speaker and Trainer. Mr. Shaw holds various educational accomplishments including an MBA and PhD. Steven has trained thousands of service personnel.

        Steve provides tools to allow the customer to BUY. Steve has created the ultimate service advisor-training program that is being used in dealerships worldwide. Whether it is the entry-level express advisor to the veteran service consultant, Steven has proven to get results. These results always drive Customer Repair Order Performance and Service Advisor Paychecks.

        Prior to COVID Steve hosted Service Advisor Training in locations across the United States. Now Steve has pioneered LIVE-Online Training from his Virtual Studio. Mr. Steven Shaw is hands down an automotive expert and an inspiring speaker for the automotive industry.

        Find out more about Steve at SteveShawTraining.com and GOSteveShawTraining.com He can be reached via email at Steve@SteveShawTraining.com

        Key Talking Points:

        • “Tool guy” if you follow the tools and training you will sell more 
        • Once you have a customer, they choose you, then they are your customer- not competition between shops or dealerships. They are YOUR customer to lose.    
        • Customers buy more when they are satisfied with shops performance and they trust 
        • Words with people- right words at the right time to retain customersNever use the word “recommendation” because it puts you in the category as a salesperson- customers distrust anyone’s “recommendation”
        • Never use the word “should”- should is actually a command when oftentimes it seems like an option. Being told what to do is a turnoff and customers will resist on what they “should do.”   
        • Instead, present the facts and truth- pass or fail parts in the vehicle. Fail the standards and are no longer safe to operate. “Your brakes are bad and we recommend you replace them” vs “Your brakes have failed our inspection today.” Either green or red, no yellow in between based on standards. And let customers know what is “important or require attention.” 
        • Why customers buyFear of losing money- “I'm afraid if I don't buy it’ll cost me more money” 70% of people buy based on fear of loss  
        • Hope for gain- “I hope I get something in return” value in what you provide   
        • Customers know their budget- shifting the burden of importance 
        • Handling objections- consequence for not buying is what makes a customer buy 
        • “Value gets customers into the shop, the need is what gets them to buy.”
        • Selling more maintenance Using the phrase “minimum requirement”- keep the vehicle in compliance
        • Selling more tiresTires either pass or fail, let customers know the next time they come in their tires will fail standards- 70% of customers buy from the first person that tells them they need new tires. Ask the customer if they would like an alignment- simple and profitable

        Resources:

        • Thanks to Steve Shaw for his contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Find every podcast episode HERE.
        • Every episode segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

        ]]>        896a87b4-48a0-4577-9a04-132651eefa9fFri, 06 Nov 2020 00:15:00 -040036:45falsefull586586Service Advisor Advice from Steve Shaw [RR 586] Service advisor consultant trainer Steve Shaw of Steve Shaw Training brings his unique brand of training. Steve has some great ideas and concepts that can help you grow sales therefore dropping that margin gain directly to the bottom line. Steve Shaw teaches service advisors to get customers' permission. Steve shares 5 key reasons customers buy And he wants you to change the wording when you sell maintenance. There is also a simple approach to selling tires. Steve also adds techniques in this episode. He advises, if you follow the tools and training you will sell more. He extends his understanding of customer behavior to your advantage. This episode can answer why customers buy and offer some great ideas on selling maintenance and tires. Find the show notes at remarkableresults.biz/e586.        Cares Act & Payroll Protection Program Update with Hunt Demarest, CPA[THA 196]Cares Act & Payroll Protection Program Update with Hunt Demarest

        https://youtu.be/kytE32lNCPw

        Hunt Demarest, CPA Paar-Melis. Hunt is Accredited in Business Valuation and a licensed Certified Public Accountant that has been with the firm since 2006. He specializes in business taxes, valuations, and does consult work with our clients all across the country. When he’s not in the office, Hunt enjoys spending time with his family, golfing, working on and racing his cars. Look for Hunt's other episodes HERE.

        Key Talking Points:

        • We are not providing any legal advice. Please check with your banker or accountant.
        • For the forgiveness, the SBA says that OCT 31 is the expiration date for applying for forgiveness. That is wrong. You have 10 months after the end of the 24 week PPP period to do this.If you got your PPP back in May 2020 you have until June of 2021.
        • Clients are starting to process this and within hours banks are accepting. However, the SBA has to accept it.
        • Hunt believes the SBA may just rubber-stamp the forgiveness. Not sure but he believes if the bank is OK with forgiveness so will the SBA but not certain.
        • Submit honestly to your bank
        • Almost every shop has used their PPP load in just payroll alone.You’ll need to submit your payroll report for the 24 week period, that will account for 100% of your loan
        • There are two different forms to useShort-form 3508S, should take you a few minutes to complete
        • EZ Form may take you 10 - 15 minutes
        • Don’t overthink this
        • Tax implicationsThis money is going to be taxable in one-way shape or form
        • Rules keep changing with the government
        • It is not classified as income until it is forgiven
        • He does not recommend moving your forgiveness application until next year as he feels taxes will go up no matter who wins the election.
        • Many things to consider. You must consult your accountant
        • Be careful on deciding what you will do with an EIDL loan you may have. It needs to be paid back. 
        • You must consult your accountant to be compliant on these loans and the tax implications
        • There is no interest associated with the EIDL grant
        • Be sure you have been in contact with your bank and find out their suggestion to get your forgiveness. Your accountant and tax advisor are also key to getting the CARES ACT and PPP put behind you.

        Resources:


        Facebook   Twitter   Linked In   Email

        Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy Carm a Cup of Coffee 

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

        This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

        ]]>

        https://youtu.be/kytE32lNCPw

        Hunt Demarest, CPA Paar-Melis. Hunt is Accredited in Business Valuation and a licensed Certified Public Accountant that has been with the firm since 2006. He specializes in business taxes, valuations, and does consult work with our clients all across the country. When he’s not in the office, Hunt enjoys spending time with his family, golfing, working on and racing his cars. Look for Hunt's other episodes HERE.

        Key Talking Points:

        • We are not providing any legal advice. Please check with your banker or accountant.
        • For the forgiveness, the SBA says that OCT 31 is the expiration date for applying for forgiveness. That is wrong. You have 10 months after the end of the 24 week PPP period to do this.If you got your PPP back in May 2020 you have until June of 2021.
        • Clients are starting to process this and within hours banks are accepting. However, the SBA has to accept it.
        • Hunt believes the SBA may just rubber-stamp the forgiveness. Not sure but he believes if the bank is OK with forgiveness so will the SBA but not certain.
        • Submit honestly to your bank
        • Almost every shop has used their PPP load in just payroll alone.You’ll need to submit your payroll report for the 24 week period, that will account for 100% of your loan
        • There are two different forms to useShort-form 3508S, should take you a few minutes to complete
        • EZ Form may take you 10 - 15 minutes
        • Don’t overthink this
        • Tax implicationsThis money is going to be taxable in one-way shape or form
        • Rules keep changing with the government
        • It is not classified as income until it is forgiven
        • He does not recommend moving your forgiveness application until next year as he feels taxes will go up no matter who wins the election.
        • Many things to consider. You must consult your accountant
        • Be careful on deciding what you will do with an EIDL loan you may have. It needs to be paid back. 
        • You must consult your accountant to be compliant on these loans and the tax implications
        • There is no interest associated with the EIDL grant
        • Be sure you have been in contact with your bank and find out their suggestion to get your forgiveness. Your accountant and tax advisor are also key to getting the CARES ACT and PPP put behind you.

        Resources:


        Facebook   Twitter   Linked In   Email

        Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy Carm a Cup of Coffee 

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

        This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

        ]]>        3f6f164c-3f4e-419e-8e5c-cfa15064d0c1Thu, 05 Nov 2020 00:15:00 -040026:02falsefull196196CARES ACT and PPP Update with Hunt Demarest [THA 196] I’m with Hunt Demarest CPA in this Payroll Protection Program or PPP update. Hunt says that there is a document that says the deadline for PPP forgiveness is October 31, 2020. That is not true and Hunt explains. If you did get PPP funds there is a deadline to apply for forgiveness and he shares the timing on that. If you got an EIDL loan that must be paid back. Check with your banker or accountant. Don’t ignore it. Hunt provides some tax consequence talk, but more importantly, you need to work with your banker, accountant or tax preparer to be sure you are compliant with the law i Hunt is from Paar Mellis an accounting firm that exclusively works with aftermarket shop owners. Hunt has contributed in past episodes and he always offers great advice. Nothing in this episode is to be construed as gospel. You must do your own research and consult with your own professionals. If you want the key talking points from this episode, they are already done for you. Go to the show page at remarkableresults.biz/a196.        Automotive Management Institute: Looking Ahead with Chuck Searles [RR 585]Automotive Management Institute: Looking Ahead with chuck SearlesChuck Searles has played an active role in the automotive service and training community for 28 years. He is a proud supporter of the National Institute for Automotive Service Excellence (ASE) and is a member of the ASE Training Managers Council (ATMC).

        He was born in Alaska and spent childhood years on the North Slope in small rural villages. After his Fathers retirement from the Alaska educational system, the Searles family relocated to the Big Island of Hawaii, where Chuck attended high school. After high school, he attended post-secondary technical school in Phoenix, Arizona, and then moved back to Alaska to begin a career in the automotive industry.

        Chuck served as a Line Technician, Service Advisor, and eventually Shop Foreman at Nissan Dealerships in Fairbanks, Alaska, and Phoenix, Arizona. He was then hired by Nissan North America as a Technical Support Specialist in Los Angeles, CA. Over the next 19 years, he served several Sales and Technical Training roles, including Sales Training Senior Planner, Technical Training Operations Manager, and Instructional Design Manager.

        He is currently the President of the Automotive Management Institute (AMi). AMi’s mission is to identify, provide, and promote qualified business education for the success of automotive service repair professionals.

        Chuck resides in a quiet suburb outside of Nashville, TN with his wife of 23 years and 2 daughters. Time away from work is spent in the outdoors with the family on hikes or kayaking.

        Key talking Points:

        • Career pathDidn’t know what to do after high school, did not want to become a teacher or educator 
        • Attended Universal Technical Institute- focus on heavy diesel industry but ended up working at a dealership in Alaska then hired by Nissan as technical trainer.
        • Two things you will always remember in your career- best boss and worst boss. Training will help you be the best boss you can be.
        • AMI valuable for succession planning with learning management systems 
        • The current president of AMIWants to increase the presence of the service side of the industry- the value of designations. Networking with former contacts and making new relationships as well. 
        • Working on new designations- service advisor and shop foreman
        • You can pay by courses at AMI or a yearly subscription    
        • AAM/AMAM- prestigious titles  
        • Looking aheadRecruiting new trainers- AMI has an audience of over 100,000 and is an ideal platform for any trainer. Head to the website and contact them.
        • If you’re not involved with AMI you need to be- training is ongoing no matter what stage you are at in your career, even as a shop owner.
        • Employee retention is based on the owner- is the owner offering training to employees and getting training themselves? Invest in your employees.
        • Look for AMI elective credit courses/classes because you can use it towards a certification/accreditation

        amionline.com

        Resources:

        • Thanks to Chuck Searles for his contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
        • Find every podcast episode HERE.
        • Every episode is segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

        Learn more about The NAPA Smart Sign and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

        ]]>        Chuck Searles has played an active role in the automotive service and training community for 28 years. He is a proud supporter of the National Institute for Automotive Service Excellence (ASE) and is a member of the ASE Training Managers Council (ATMC).

        He was born in Alaska and spent childhood years on the North Slope in small rural villages. After his Fathers retirement from the Alaska educational system, the Searles family relocated to the Big Island of Hawaii, where Chuck attended high school. After high school, he attended post-secondary technical school in Phoenix, Arizona, and then moved back to Alaska to begin a career in the automotive industry.

        Chuck served as a Line Technician, Service Advisor, and eventually Shop Foreman at Nissan Dealerships in Fairbanks, Alaska, and Phoenix, Arizona. He was then hired by Nissan North America as a Technical Support Specialist in Los Angeles, CA. Over the next 19 years, he served several Sales and Technical Training roles, including Sales Training Senior Planner, Technical Training Operations Manager, and Instructional Design Manager.

        He is currently the President of the Automotive Management Institute (AMi). AMi’s mission is to identify, provide, and promote qualified business education for the success of automotive service repair professionals.

        Chuck resides in a quiet suburb outside of Nashville, TN with his wife of 23 years and 2 daughters. Time away from work is spent in the outdoors with the family on hikes or kayaking.

        Key talking Points:

        • Career pathDidn’t know what to do after high school, did not want to become a teacher or educator 
        • Attended Universal Technical Institute- focus on heavy diesel industry but ended up working at a dealership in Alaska then hired by Nissan as technical trainer.
        • Two things you will always remember in your career- best boss and worst boss. Training will help you be the best boss you can be.
        • AMI valuable for succession planning with learning management systems 
        • The current president of AMIWants to increase the presence of the service side of the industry- the value of designations. Networking with former contacts and making new relationships as well. 
        • Working on new designations- service advisor and shop foreman
        • You can pay by courses at AMI or a yearly subscription    
        • AAM/AMAM- prestigious titles  
        • Looking aheadRecruiting new trainers- AMI has an audience of over 100,000 and is an ideal platform for any trainer. Head to the website and contact them.
        • If you’re not involved with AMI you need to be- training is ongoing no matter what stage you are at in your career, even as a shop owner.
        • Employee retention is based on the owner- is the owner offering training to employees and getting training themselves? Invest in your employees.
        • Look for AMI elective credit courses/classes because you can use it towards a certification/accreditation

        amionline.com

        Resources:

        • Thanks to Chuck Searles for his contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
        • Find every podcast episode HERE.
        • Every episode is segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

        Learn more about The NAPA Smart Sign and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

        ]]>        ce1c1408-ac42-44d1-9141-3eb879727c04Tue, 03 Nov 2020 00:15:00 -040025:19falsefull585585Automotive Management Institute: New President Chuck Searles - Looking Ahead [RR 585] I’m with Chuck Searles, the new president of AMI. I know many of you have your industry credentials from AMi, not only in collision but in mechanical. If you are not aware there are certifications and designations offered to the industry for management and service training. You may have your AAM designation, the Accredited Automotive Manager or master, AMAM and you should be proud. Go behind the scenes and meet Chuck Searles and discover his background and what his plans are for leading AMi. Find AMi at amionline.org. AMi’s mission is to identify, provide, and promote qualified business education for the success of automotive service repair professionals. Chuck shares his story of how he ended up in the automotive industry. As president of AMi, he wants to increase AMis presence on the service side of the industry. Find the key talking points, Chuck Searles’s bio and links to his previous episodes at remarkableresults.biz/e585        ADAS and Tech Advances – Joe Register [RR 584]ADAS and Tech Advances - Joe Register

        https://youtu.be/HJpcrK3kUzM

        My guest is Joe Register who is the Vice-President Emerging Technologies at the AutoCare Association. This is his second interview. His first episode was episode 381 which talks about SVI (Secure Vehicle Interface).

        Joe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. This work includes the design and implementation of enterprise systems for two startup ventures.

        Joe participates as an ANSI expert assigned to ISO TC22 Road Vehicles, ISO TC204 Intelligent Transport Systems and SAE vehicle security committees. His current focus is the industry’s adoption of secure and standardized access to in-vehicle systems to ensure today’s increasingly complex vehicles can be properly maintained and repaired.

        One of his specialties are Strategic planning, program management, systems architecture/modeling disciplines applicable to business processes, data and application integration, web service design & development.

        Listen to Joe’s other episodes HERE.

        Key Talking Points:

        • ADASManufacturers are trying to understand what the road looks like through the eyes of sensors in the vehicleChallenges- machines can't ‘rationalize’ as humans can 
        • Sensors will have to have maintenance- will still work but will degrade  
        • Calibrating ADAS- need formalized standardsBest practices are often instructions from manufactures that are inadequate and impractical. 
        • Clean workspace clear from boxes and debris from past repairs 
        • Sensor calibration task force within SAE- meet every month with hopes to create public standards  
        • Dynamic calibration 
        • TrainingRecertification/retesting will be extremely important due to the rate of constant changes with individual sophistication and collective integrated total in systems  
        • Looking aheadRise in cost of cars- what does that mean to vehicle ownership? Older fleet of vehicles?
        • AAPEXshow.com/register

        Resources:

        • Thanks to Joe Register for his contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Find every podcast episode HERE.
        • Every episode segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. For all the right reasons, we’re not going to be face to face at AAPEX … yet AAPEX 2020 is going to be a virtual experience, which has defined this year for many of us. Virtual AAPEX will happen Nov. 3-5, 2020, and there’s still going to be a strong focus on meeting the needs of the service and repair community. And that includes technical and management training for shop owners, technicians and service advisors … product and equipment demos … and one-on-one meetings with suppliers. Don’t miss it. Make a smart move … register today at AAPEXSHOW.COM/Register

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

        ]]>

        https://youtu.be/HJpcrK3kUzM

        My guest is Joe Register who is the Vice-President Emerging Technologies at the AutoCare Association. This is his second interview. His first episode was episode 381 which talks about SVI (Secure Vehicle Interface).

        Joe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. This work includes the design and implementation of enterprise systems for two startup ventures.

        Joe participates as an ANSI expert assigned to ISO TC22 Road Vehicles, ISO TC204 Intelligent Transport Systems and SAE vehicle security committees. His current focus is the industry’s adoption of secure and standardized access to in-vehicle systems to ensure today’s increasingly complex vehicles can be properly maintained and repaired.

        One of his specialties are Strategic planning, program management, systems architecture/modeling disciplines applicable to business processes, data and application integration, web service design & development.

        Listen to Joe’s other episodes HERE.

        Key Talking Points:

        • ADASManufacturers are trying to understand what the road looks like through the eyes of sensors in the vehicleChallenges- machines can't ‘rationalize’ as humans can 
        • Sensors will have to have maintenance- will still work but will degrade  
        • Calibrating ADAS- need formalized standardsBest practices are often instructions from manufactures that are inadequate and impractical. 
        • Clean workspace clear from boxes and debris from past repairs 
        • Sensor calibration task force within SAE- meet every month with hopes to create public standards  
        • Dynamic calibration 
        • TrainingRecertification/retesting will be extremely important due to the rate of constant changes with individual sophistication and collective integrated total in systems  
        • Looking aheadRise in cost of cars- what does that mean to vehicle ownership? Older fleet of vehicles?
        • AAPEXshow.com/register

        Resources:

        • Thanks to Joe Register for his contribution to the aftermarket’s premier podcast.
        • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
        • Find every podcast episode HERE.
        • Every episode segmented by Series HERE.
        • Key Word Search HERE.

        Be socially involved and in touch with the show:

        Facebook   Twitter   Linked In   Email

        Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

        Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

        Buy me a coffee

        This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. For all the right reasons, we’re not going to be face to face at AAPEX … yet AAPEX 2020 is going to be a virtual experience, which has defined this year for many of us. Virtual AAPEX will happen Nov. 3-5, 2020, and there’s still going to be a strong focus on meeting the needs of the service and repair community. And that includes technical and management training for shop owners, technicians and service advisors … product and equipment demos … and one-on-one meetings with suppliers. Don’t miss it. Make a smart move … register today at AAPEXSHOW.COM/Register

        This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

        ]]>        dd791b1f-ffb4-4aa7-9eb3-02101753f6a6Fri, 30 Oct 2020 00:15:00 -040036:40falsefull584584ADAS and Tech Advances - Joe Register [RR 584] This episode speaks to Advanced Driver Assistance Systems or ADAS. Joe Register the Vice-President of Emerging Technologies at the AutoCare Association is back. One week ago we talked about Secure Vehicle Interface and this is our follow-up with Joe. He has brought enormous amounts of helpful information on the advancement of technology to my listeners. Joe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. Joe is well connected through his work in helping to create tech and interface standards with ISO (International Organization for Standards) and SAE (Society of Automotive Engineers). Find the show notes and the video of Joe’s slides at https://remarkableresults.biz/e584        Coaches Lab: Why Employees Leave [THA 195]Coaches Lab: Why Employees Leave

        https://youtu.be/1kQoyy_OwxA

        THE PANEL:

        Dan Taylor, Senior Business Advisor at Transformers Institute, has nearly 35 years of executive management, consulting and coaching, business development and entrepreneurial experience.

        Mr. Taylor has spent the majority of the last 18 years as a Business Consultant and Coach – Helping business owners and managers evaluate their current situation and future plans. Implementing comprehensive business plans through business diagnostics, education, management review, and strategic analysis all focused on results and sustainability.

        Mr. Taylor has worked across a wide spectrum of industries from healthcare, manufacturing, retail services, data collection, sports equipment to educational conferences and recruiting services. One area of concentration has been in the automotive repair industry with hundreds of independent repair stores, specialty shops and automotive dealerships. Most notably he worked for a management company that served 13 states serving this group with shop equipment, management and administrative tools. Additionally, he spent time in fleet services and operations to municipalities, counties, utilities, school districts and larger independent industrial fleets.

        Mr. Taylor earned a Baccalaureate in Business Administration and Marketing with a minor in Economics from the University of Northern Colorado. He also holds certifications as a Business Coach, Business Analyst, Six Sigma Green Belt, Human Resources, Time Management and Life Coach.

        Dan serves on his neighborhood HOA board and has held multiple board positions with the Porsche Club of America. His passion is road course racing with his Big Mission Motorsports teammates raising funds for the Cancer Foundation, Semper Fi Fund and Salvation Army. He is married and has a son who is a civil engineer and a daughter-in-law who is a teacher. Look for Dan’s other episodes HERE.

        Murray Voth is one of Canada’s most knowledgeable experts on the automotive industry, especially as it relates to business development of the independent automotive service and repair sector. He focuses on improving profitability, best practices in management, financial management, systems implementation, human resources and leadership. He spends significant time researching the issues facing the industry from a macro and micro level and brings training and coaching solutions to his clients. He is the owner and principal trainer of RPM Training which provides services to clients such as Napa Auto Parts, Napa AutoPro, Napa AutoCare, Fountain Tire, Integra Tire, OK Tire, TireCraft Canada, Group Touchette, APD Auto Parts, and AutoServe1. Murray is also involved in the Automotive Retailers Association of BC, the Canadian Independent Automotive Association, and the Automotive Industries Association.

        From 2006 to 2018 Murray was on contract as the senior trainer and training material consultant for Total Automotive Consulting and Training. He has also done training and material development for RLO Training and Consulting in the United States. As an automotive management trainer and facilitator for the past 15 years traveling to every corner of Canada, his sole focus has been researching, developing and implementing strategies that improve business results for his clients.

        He is intimately familiar with the issues and challenges faced by the business owners on a day-to-day basis and exactly what it takes to help them to make the changes necessary to succeed as a business owner. As a trainer and consultant, he has worked all across North America and has firsthand knowledge what is and is not working in each jurisdiction. His thorough understanding of the automotive business started when he owned and operated automotive maintenance and repair facilities for 20 years. During the time he owned his shops he took all training that was available. He continuously strives to improve his understanding of what it takes to be successful in this industry. He has firsthand experience of how to successfully implement the various skills, knowledge, tools and processes that he now teaches.

        In addition to his facilitation work, Murray has written extensively for industry magazines as a regular business columnist, these include CARS Magazine, Car Care Business, ARA News and Indie Garage. He also writes curriculum for automotive, as well as non-automotive, management training. His passion for organizational leadership and development has led him to work with a leading researcher discovering new dynamics that lead to highly effective organizations and leaders.

        Murray has a passion for the automotive industry and considers it a privilege and the fulfillment of a lifelong dream to bring information and training that reduces stress, and improves the economic circumstances of small business owners, their staff, and their families. Some of his clients have grown from being the only employee in their shop to 6 employees, and in some cases going from one shop to owning multiple locations, and more than doubling the size of their workforce. Listen to Murray’s previous episodes HERE.

        Dave Schedin has 40+ years of experience in the automotive field. He has extensive General Motors University Automotive & Business Management training and is a graduate of the Arizona Automotive Institute.

        Dave began his career as a young lad in an independent shop in ’79 and began working as an Apprentice Tech advancing to a Master Level Drivability Tech. In ’86 he moved into the dealership arena as a Lead Drivability Tech and obtained both the Chevrolet and ASE Master Technician status and became a Shop Foreman overseeing 24 Techs, Assistant Service Manager, Service Manager to Fixed Operations Manager.

        In ’97 Dave started and managed “Dave’s Auto Repair” in the Pacific Northwest where he took that business to a near million-dollar sales level in under FOUR years by implementing and continuing to developing the

        “CompuTrek Automotive Management Systems.” Since 2006 Dave has been coaching and training to help shop owners achieve on average $200,000 in NEW GP dollars in 12 months Dave and his partner/wife Bonnie Schedin also carry extensive Leadership and Personal Self-Development coaching and training at an advanced level. Through both personalized and highly effective ‘team’ training & seminars, they offer well-rounded coaching for the automotive professional through experiential seminars. Listen to Dave’s other Episodes HERE.

        Key Talking Points:

        • Good leaders provide hope and competencePeople want to contribute each day and get better at what they do
        • They want to know if they are getting better
        • Many employees quick but they never leaveThey take a paycheck but they tuned out
        • These employees are costing you
        • As the leader, you need to help your people become a better person and you the leader also need to be growing and learning
        • People need to be challenged to be who they are intended to be
        • The job you have is intended to serve out your purpose
        • As goes the leader goes the staff
        • Do we have a culture of lifelong learning inside your company
        • Dan Taylor send a survey to owners that own up to 300 shops#1 Unclear/Limited Opportunities for advancement/career satisfaction:  
        • Tied #2 Poor Leadership
        • Tied #2 Poor Culture
        • # 3 Lack of Recognition/Appreciation
        • #4 Unclear/Unmet Expectations
        • Books mentioned, Growth Mindset by Dr. Carol Dweck and Y-Size Your Business by Jason Ryan Dorsey. Find all books on the books page on the website HERE.
        • Consider the power of assessments on your people so you can understand them.
        • Competency stages:Unconscious/Incompetent
        • Conscious/Incompetent
        • Conscious/Competent
        • Unconscious/Competent
        • Murray: Is it common sense or common knowledge. These two need to be understood and separated
        • At 5 years old 60-65% of their self worth and belief in and how they interact with authority is hard wiredAt 8 years 80-85%
        • You bring up all your own flaws in building relationships with your people. EQ Emotional Intelligence, knowing self, will help elevate communication with your people.Listening is the most important communication skill
        • Many people leave because they are not heard (empathetic listening)
        • You must intently get to know your people.Find out about them. Listen.
        • Care for them
        • Assessments
        • When an employee leaves what part of that do we own 
        • New people will typically conform to your culture. They will gravitate to it.
        • Companies with great culture protect themselves if someone contaminating it
        • Some that are working in a healthy environment don’t know what to do with it and will attempt to sabotage
        • There are no silver bullets for building a strong culture
        • Hold toolbox meetingWhen people stand in front of...]]>

          https://youtu.be/1kQoyy_OwxA

          THE PANEL:

          Dan Taylor, Senior Business Advisor at Transformers Institute, has nearly 35 years of executive management, consulting and coaching, business development and entrepreneurial experience.

          Mr. Taylor has spent the majority of the last 18 years as a Business Consultant and Coach – Helping business owners and managers evaluate their current situation and future plans. Implementing comprehensive business plans through business diagnostics, education, management review, and strategic analysis all focused on results and sustainability.

          Mr. Taylor has worked across a wide spectrum of industries from healthcare, manufacturing, retail services, data collection, sports equipment to educational conferences and recruiting services. One area of concentration has been in the automotive repair industry with hundreds of independent repair stores, specialty shops and automotive dealerships. Most notably he worked for a management company that served 13 states serving this group with shop equipment, management and administrative tools. Additionally, he spent time in fleet services and operations to municipalities, counties, utilities, school districts and larger independent industrial fleets.

          Mr. Taylor earned a Baccalaureate in Business Administration and Marketing with a minor in Economics from the University of Northern Colorado. He also holds certifications as a Business Coach, Business Analyst, Six Sigma Green Belt, Human Resources, Time Management and Life Coach.

          Dan serves on his neighborhood HOA board and has held multiple board positions with the Porsche Club of America. His passion is road course racing with his Big Mission Motorsports teammates raising funds for the Cancer Foundation, Semper Fi Fund and Salvation Army. He is married and has a son who is a civil engineer and a daughter-in-law who is a teacher. Look for Dan’s other episodes HERE.

          Murray Voth is one of Canada’s most knowledgeable experts on the automotive industry, especially as it relates to business development of the independent automotive service and repair sector. He focuses on improving profitability, best practices in management, financial management, systems implementation, human resources and leadership. He spends significant time researching the issues facing the industry from a macro and micro level and brings training and coaching solutions to his clients. He is the owner and principal trainer of RPM Training which provides services to clients such as Napa Auto Parts, Napa AutoPro, Napa AutoCare, Fountain Tire, Integra Tire, OK Tire, TireCraft Canada, Group Touchette, APD Auto Parts, and AutoServe1. Murray is also involved in the Automotive Retailers Association of BC, the Canadian Independent Automotive Association, and the Automotive Industries Association.

          From 2006 to 2018 Murray was on contract as the senior trainer and training material consultant for Total Automotive Consulting and Training. He has also done training and material development for RLO Training and Consulting in the United States. As an automotive management trainer and facilitator for the past 15 years traveling to every corner of Canada, his sole focus has been researching, developing and implementing strategies that improve business results for his clients.

          He is intimately familiar with the issues and challenges faced by the business owners on a day-to-day basis and exactly what it takes to help them to make the changes necessary to succeed as a business owner. As a trainer and consultant, he has worked all across North America and has firsthand knowledge what is and is not working in each jurisdiction. His thorough understanding of the automotive business started when he owned and operated automotive maintenance and repair facilities for 20 years. During the time he owned his shops he took all training that was available. He continuously strives to improve his understanding of what it takes to be successful in this industry. He has firsthand experience of how to successfully implement the various skills, knowledge, tools and processes that he now teaches.

          In addition to his facilitation work, Murray has written extensively for industry magazines as a regular business columnist, these include CARS Magazine, Car Care Business, ARA News and Indie Garage. He also writes curriculum for automotive, as well as non-automotive, management training. His passion for organizational leadership and development has led him to work with a leading researcher discovering new dynamics that lead to highly effective organizations and leaders.

          Murray has a passion for the automotive industry and considers it a privilege and the fulfillment of a lifelong dream to bring information and training that reduces stress, and improves the economic circumstances of small business owners, their staff, and their families. Some of his clients have grown from being the only employee in their shop to 6 employees, and in some cases going from one shop to owning multiple locations, and more than doubling the size of their workforce. Listen to Murray’s previous episodes HERE.

          Dave Schedin has 40+ years of experience in the automotive field. He has extensive General Motors University Automotive & Business Management training and is a graduate of the Arizona Automotive Institute.

          Dave began his career as a young lad in an independent shop in ’79 and began working as an Apprentice Tech advancing to a Master Level Drivability Tech. In ’86 he moved into the dealership arena as a Lead Drivability Tech and obtained both the Chevrolet and ASE Master Technician status and became a Shop Foreman overseeing 24 Techs, Assistant Service Manager, Service Manager to Fixed Operations Manager.

          In ’97 Dave started and managed “Dave’s Auto Repair” in the Pacific Northwest where he took that business to a near million-dollar sales level in under FOUR years by implementing and continuing to developing the

          “CompuTrek Automotive Management Systems.” Since 2006 Dave has been coaching and training to help shop owners achieve on average $200,000 in NEW GP dollars in 12 months Dave and his partner/wife Bonnie Schedin also carry extensive Leadership and Personal Self-Development coaching and training at an advanced level. Through both personalized and highly effective ‘team’ training & seminars, they offer well-rounded coaching for the automotive professional through experiential seminars. Listen to Dave’s other Episodes HERE.

          Key Talking Points:

          • Good leaders provide hope and competencePeople want to contribute each day and get better at what they do
          • They want to know if they are getting better
          • Many employees quick but they never leaveThey take a paycheck but they tuned out
          • These employees are costing you
          • As the leader, you need to help your people become a better person and you the leader also need to be growing and learning
          • People need to be challenged to be who they are intended to be
          • The job you have is intended to serve out your purpose
          • As goes the leader goes the staff
          • Do we have a culture of lifelong learning inside your company
          • Dan Taylor send a survey to owners that own up to 300 shops#1 Unclear/Limited Opportunities for advancement/career satisfaction:  
          • Tied #2 Poor Leadership
          • Tied #2 Poor Culture
          • # 3 Lack of Recognition/Appreciation
          • #4 Unclear/Unmet Expectations
          • Books mentioned, Growth Mindset by Dr. Carol Dweck and Y-Size Your Business by Jason Ryan Dorsey. Find all books on the books page on the website HERE.
          • Consider the power of assessments on your people so you can understand them.
          • Competency stages:Unconscious/Incompetent
          • Conscious/Incompetent
          • Conscious/Competent
          • Unconscious/Competent
          • Murray: Is it common sense or common knowledge. These two need to be understood and separated
          • At 5 years old 60-65% of their self worth and belief in and how they interact with authority is hard wiredAt 8 years 80-85%
          • You bring up all your own flaws in building relationships with your people. EQ Emotional Intelligence, knowing self, will help elevate communication with your people.Listening is the most important communication skill
          • Many people leave because they are not heard (empathetic listening)
          • You must intently get to know your people.Find out about them. Listen.
          • Care for them
          • Assessments
          • When an employee leaves what part of that do we own 
          • New people will typically conform to your culture. They will gravitate to it.
          • Companies with great culture protect themselves if someone contaminating it
          • Some that are working in a healthy environment don’t know what to do with it and will attempt to sabotage
          • There are no silver bullets for building a strong culture
          • Hold toolbox meetingWhen people stand in front of a group/meeting and you are talking, you get ‘leader status’. This is a great way to learn leadership. It is about them not you.
          • Hold daily meetings 10 minutes each day at the toolbox
          • Three topicsTechs, any current challenges today
          • Advisors any challenges 
          • Anything else you need
          • It may take a few weeks to make this meeting a part of your business fabric
          • You can have a word of the dayPut it on a whiteboard
          • Why is the word important
          • Assign to a different person each day
          • Set the culture of your business during the hiring processWhat have you done recently to build your character traits
          • 75% of our workforce over the next few years are going to be Millennials
          • Book Y Size Your Business   Books page on the website to order these books.
          • Energy and time spent on underperforming team members sucks the energy to give to the team members are contributing
          • Needs, wants and opinions are not being heard by leadership
          • Affirmations. Be sincere specific, they are free and they provide energy to a personCatch them doing the right stuff
          • Give positive affirmations as soon as you hear of a great compliment
          • The best return on investment is personal development
          • Get out of the way of the greatness in your company
          • Be a better youBe on a personal development journey
          • Control your controllers
          • Explaining why and clarifying expectations helps people know and understand

          Resources:


          Facebook   Twitter   Linked In   Email

          Mobile Listening APP's HERE

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy Carm a Cup of Coffee 

          This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

          This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

          ]]>          cfab0d44-95b2-44f9-91d9-546571c424c7Thu, 29 Oct 2020 00:15:00 -040052:40falsefull195195Coaches Lab: Why Employees Leave [THA 195] You are about to embark on a brainstorming session with three of our aftermarket’s excellent business coaches that have a strong leaning toward people and culture. As you’ve learned throughout the last 194 episodes picking a panel and getting them to mesh seems to be a strength of mine and this one nailed our topic. And you benefit from this listen. Employees leave for many reasons. This episode will give you more than five reasons and if you work on only three of them, you are on your way to creating a solid ‘sticky’ team. I say sticky because you want your people to stay, yet you need to create the right environment, culture, and engagement for it to work. The panel: Dan Taylor, Senior Business Advisor at Transformers Institute, Dave Schedin, from Computrek Automotive Management Systems, and Murray Voth, owner and principal trainer at RPM training. If you want the key talking points from this episode, they are already done for you. Go to the show page at remarkableresults.biz/a195 Use them for an agenda to help you implement the insights from this Academy.Dave Kusa – 20 Questions in 30 Minutes [RR 583]Dave Kusa - 20 Questions in 30 MinutesDave Kusa is the owner of AutoTrend Diagnostics in Campbell, CA. Dave is very active in Chapter 42 and currently serves as a board member and chapter representative. He has also helped several new shops become ASCCA members. Dave advocates with local legislators on behalf of small businesses and their employees. He contributes to TeamTalk and is a huge resource for members. He was ASCCA’s past president. Look for Dave’s other episodes HERE.

          Key Talking Points:

          • Biggest trend you are watching?ADAS- repair, calibrate, training for it
          • Governor of California is trying mandating no petroleum-powered vehicle sold by 2035
          • How did you decide to become a shop owner?From a young age, I loved being able to take things apart and put back together and enjoyed working with his hands and vehicles. My goal in high school was to be a shop owner. 
          • Do you still have the fire you had when you first started?No, but it’s not a bad thing. When you first start anything there is a new sense of enthusiasm, discovering new things and new problems. As time goes on you become wiser and can handle situations better. Wisdom “quiets” the fire but the fire is still burning.   
          • Was there a key turning point in your journey that made all the difference to get you where you are today?Parents and their friends were starting to retire and move away. Dave also wants to be able to successfully retire and be able to financially stay or leave if he chooses.  
          • Ever had a mentor?Yes, many mentors! Important to seek out people that have ‘been there, done that.’ Can’t think you are by yourself and on an island. There are so many people willing to help and want to help.   
          • Do you have a strong intuition? Do you listen to it?Yes, always listen to your gut feeling. A strong intuition is needed to make quick decisions.  
          • Get any great advice that you still follow today?Mentor Larry Moore says ``Get training and learn how to run a business and Larry always said “Everything I know, I stole from someone else.” Circles back to mentorship, people are willing to help.  
          • Name something you tried that didn’t work?Originally I was going to buy a shop with former coworkers as partners, turned into a disaster, and didn't go through but it was good that it didn't. 
          • How do you manage work/life harmony?Wanted to be a present father to his two daughters and husband to his wife, structured himself to be 8 am-5 pm Monday- Friday schedule and they make it work as a family.  
          • How does one start to build a strong business culture?Starts with the business owner- Need to know what your moral ethics are and communicate that to your employees and most importantly follow it.  
          • Strong teams always win. What is your winning formula in developing a strong team?Culture- contribute and collaborate as a team. Include people in decisions 
          • Would your organization crumble if you stepped aside?Is often out of the shop for the entire day or 2-3 days for coaching purposes, has a strong team for day-to-day operations without him. Working towards having someone being able to handle administrative paperwork if he was out of the shop for an extended period of time. 
          • What impact will technology have on your business?Significant impact- ADAS, autonomous vehicles, electric vehicles, where is the service opportunity in an electric vehicle?
          • How much training per year do you get?Constant training- works with a coach twice a month and learns while working as a coach along with training with ASCCA   
          • Technicians in the shop get 12 hours of training per quarter
          • A big secret to building a strong relationship with Customers?Communication- most customers don’t understand what other shops/dealerships are exactly quoting/invoicing for repairs, especially when it is a high quote. Have conversations with new and existing clients in terms they can understand. Invoices using $1 per word. If the invoice is $1,000 then there are 1,000 words explaining what the invoice is for.   
          • A secret to a good job interview?Conduct interviews as a team. Everyone should be comfortable and be able to maintain the team culture. 
          • Share a Gross Margin HackCalifornia cant charge for shop supplies- starts adding up, including on invoice. Monitoring parts matrix and labor matrix and margins.   
          • Do you share your financial statements with your team? If Yes, why?Yes, there is a known shop hourly rate along with an understanding of profit and loss statements and expenses of the business. Employees have an ownership mentality then.    
          • How long ago did you update your website? Yearly updates
          • The most recent update to your processes/system Hours per RO- identify time-wasting

          Resources:

          • Thanks to Dave Kusa for his contribution to the aftermarket’s premier podcast.
          • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
          • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
          • Find every podcast episode HERE.
          • Every episode is segmented by Series HERE.
          • Key Word Search HERE.

          Be socially involved and in touch with the show:

          Facebook   Twitter   Linked In   Email

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy me a coffee

          NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visiting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

          Learn more about NAPA PROimage and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

          ]]>          Dave Kusa is the owner of AutoTrend Diagnostics in Campbell, CA. Dave is very active in Chapter 42 and currently serves as a board member and chapter representative. He has also helped several new shops become ASCCA members. Dave advocates with local legislators on behalf of small businesses and their employees. He contributes to TeamTalk and is a huge resource for members. He was ASCCA’s past president. Look for Dave’s other episodes HERE.

          Key Talking Points:

          • Biggest trend you are watching?ADAS- repair, calibrate, training for it
          • Governor of California is trying mandating no petroleum-powered vehicle sold by 2035
          • How did you decide to become a shop owner?From a young age, I loved being able to take things apart and put back together and enjoyed working with his hands and vehicles. My goal in high school was to be a shop owner. 
          • Do you still have the fire you had when you first started?No, but it’s not a bad thing. When you first start anything there is a new sense of enthusiasm, discovering new things and new problems. As time goes on you become wiser and can handle situations better. Wisdom “quiets” the fire but the fire is still burning.   
          • Was there a key turning point in your journey that made all the difference to get you where you are today?Parents and their friends were starting to retire and move away. Dave also wants to be able to successfully retire and be able to financially stay or leave if he chooses.  
          • Ever had a mentor?Yes, many mentors! Important to seek out people that have ‘been there, done that.’ Can’t think you are by yourself and on an island. There are so many people willing to help and want to help.   
          • Do you have a strong intuition? Do you listen to it?Yes, always listen to your gut feeling. A strong intuition is needed to make quick decisions.  
          • Get any great advice that you still follow today?Mentor Larry Moore says ``Get training and learn how to run a business and Larry always said “Everything I know, I stole from someone else.” Circles back to mentorship, people are willing to help.  
          • Name something you tried that didn’t work?Originally I was going to buy a shop with former coworkers as partners, turned into a disaster, and didn't go through but it was good that it didn't. 
          • How do you manage work/life harmony?Wanted to be a present father to his two daughters and husband to his wife, structured himself to be 8 am-5 pm Monday- Friday schedule and they make it work as a family.  
          • How does one start to build a strong business culture?Starts with the business owner- Need to know what your moral ethics are and communicate that to your employees and most importantly follow it.  
          • Strong teams always win. What is your winning formula in developing a strong team?Culture- contribute and collaborate as a team. Include people in decisions 
          • Would your organization crumble if you stepped aside?Is often out of the shop for the entire day or 2-3 days for coaching purposes, has a strong team for day-to-day operations without him. Working towards having someone being able to handle administrative paperwork if he was out of the shop for an extended period of time. 
          • What impact will technology have on your business?Significant impact- ADAS, autonomous vehicles, electric vehicles, where is the service opportunity in an electric vehicle?
          • How much training per year do you get?Constant training- works with a coach twice a month and learns while working as a coach along with training with ASCCA   
          • Technicians in the shop get 12 hours of training per quarter
          • A big secret to building a strong relationship with Customers?Communication- most customers don’t understand what other shops/dealerships are exactly quoting/invoicing for repairs, especially when it is a high quote. Have conversations with new and existing clients in terms they can understand. Invoices using $1 per word. If the invoice is $1,000 then there are 1,000 words explaining what the invoice is for.   
          • A secret to a good job interview?Conduct interviews as a team. Everyone should be comfortable and be able to maintain the team culture. 
          • Share a Gross Margin HackCalifornia cant charge for shop supplies- starts adding up, including on invoice. Monitoring parts matrix and labor matrix and margins.   
          • Do you share your financial statements with your team? If Yes, why?Yes, there is a known shop hourly rate along with an understanding of profit and loss statements and expenses of the business. Employees have an ownership mentality then.    
          • How long ago did you update your website? Yearly updates
          • The most recent update to your processes/system Hours per RO- identify time-wasting

          Resources:

          • Thanks to Dave Kusa for his contribution to the aftermarket’s premier podcast.
          • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
          • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE
          • Find every podcast episode HERE.
          • Every episode is segmented by Series HERE.
          • Key Word Search HERE.

          Be socially involved and in touch with the show:

          Facebook   Twitter   Linked In   Email

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy me a coffee

          NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visiting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

          Learn more about NAPA PROimage and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

          ]]>          f23b9533-4438-457e-b848-66d608661285Tue, 27 Oct 2020 00:15:00 -040033:41falsefull583583Dave Kusa - 20 Questions in 30 Minutes [RR 583] Welcome to another episode of 20 Questions in 30 Minutes. This format offers a quick, in-depth and on-point conversation like no other. You’ll hear from shop owner Dave Kusa from Autotrend Diagnostics, San Francisco, CA. He talks about the impact of technology on his business, building a strong business culture, and getting training whenever you can. He also has some important tips about Gross Margin Hack which will be interesting once the episode hits the mid part! Find the key talking points, Dave Kusa’s bio and links to his previous episodes at remarkableresults.biz/e583 This is raw, relevant and personal. All the necessary ingredients are concocted here to diminish your struggles and take you to the next level. Learn things aftermarket approved only here on the only remarkable results radio!          Secure Vehicle Interface – Standards Evolve as the Vehicle is Part of a Larger Transportation System – Joe Register [RR 582]Secure Vehicle Interface - Standards Evolve as the Vehicle is Part of a Larger Transportation System - Joe Register

          https://youtu.be/SZczhtyTyZQ

          My guest is Joe Register who is the Vice-President Emerging Technologies at the AutoCare Association. This is his second interview. His first episode was episode 381 which talks about SVI (Secure Vehicle Interface).

          Joe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. This work includes the design and implementation of enterprise systems for two startup ventures.

          Joe participates as an ANSI expert assigned to ISO TC22 Road Vehicles, ISO TC204 Intelligent Transport Systems and SAE vehicle security committees. His current focus is the industry’s adoption of secure and standardized access to in-vehicle systems to ensure today’s increasingly complex vehicles can be properly maintained and repaired.

          One of his specialties are Strategic planning, program management, systems architecture/modeling disciplines applicable to business processes, data and application integration, web service design & development.

          Listen to Joe’s other episodes HERE.

          Key Talking Points:

          • SVI- Secure Vehicle Interface
          • SVI started because OE’s said you needed a single voice in order to listen and needed to know what aftermarket wanted
          • Mantra “Safe, secure, standardized and direct access” 
          • Vehicles are built with ‘features’ in mind with repairs as an afterthought 
          • Information is constantly being collected both inside and outside the vehicle (driver attention) 
          • Vehicle data and the owner- you should be in control over who has access to the data your vehicle creates with access yourself, (Right to Repair Amendment on the ballot in Nov in Massachusetts)  
          • Underperformed maintenance will become a big issue in the future- safety 
          • SVI standards aren’t just for cars- standards just as applicable for smartphone apps, roadside stations 
          • www.svi0for-mobility.org -webinar and Michelin demonstration with a flat fire 
          • www.aapexshow.com/register  
          • ChallengesVehicle manufacturers are resistant to collaborating with aftermarket but have made progress with suppliers that provide systems to vehicles   

          Resources:

          • Thanks to Joe Register for his contribution to the aftermarket’s premier podcast.
          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
          • Find every podcast episode HERE.
          • Every episode segmented by Series HERE.
          • Key Word Search HERE.

          Be socially involved and in touch with the show:

          Facebook   Twitter   Linked In   Email

          Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy me a coffee

          This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. For all the right reasons, we’re not going to be face to face at AAPEX … yet AAPEX 2020 is going to be a virtual experience, which has defined this year for many of us. Virtual AAPEX will happen Nov. 3-5, 2020, and there’s still going to be a strong focus on meeting the needs of the service and repair community. And that includes technical and management training for shop owners, technicians and service advisors … product and equipment demos … and one-on-one meetings with suppliers. Don’t miss it. Make a smart move … register today at AAPEXSHOW.COM/Register

          This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

          ]]>

          https://youtu.be/SZczhtyTyZQ

          My guest is Joe Register who is the Vice-President Emerging Technologies at the AutoCare Association. This is his second interview. His first episode was episode 381 which talks about SVI (Secure Vehicle Interface).

          Joe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. This work includes the design and implementation of enterprise systems for two startup ventures.

          Joe participates as an ANSI expert assigned to ISO TC22 Road Vehicles, ISO TC204 Intelligent Transport Systems and SAE vehicle security committees. His current focus is the industry’s adoption of secure and standardized access to in-vehicle systems to ensure today’s increasingly complex vehicles can be properly maintained and repaired.

          One of his specialties are Strategic planning, program management, systems architecture/modeling disciplines applicable to business processes, data and application integration, web service design & development.

          Listen to Joe’s other episodes HERE.

          Key Talking Points:

          • SVI- Secure Vehicle Interface
          • SVI started because OE’s said you needed a single voice in order to listen and needed to know what aftermarket wanted
          • Mantra “Safe, secure, standardized and direct access” 
          • Vehicles are built with ‘features’ in mind with repairs as an afterthought 
          • Information is constantly being collected both inside and outside the vehicle (driver attention) 
          • Vehicle data and the owner- you should be in control over who has access to the data your vehicle creates with access yourself, (Right to Repair Amendment on the ballot in Nov in Massachusetts)  
          • Underperformed maintenance will become a big issue in the future- safety 
          • SVI standards aren’t just for cars- standards just as applicable for smartphone apps, roadside stations 
          • www.svi0for-mobility.org -webinar and Michelin demonstration with a flat fire 
          • www.aapexshow.com/register  
          • ChallengesVehicle manufacturers are resistant to collaborating with aftermarket but have made progress with suppliers that provide systems to vehicles   

          Resources:

          • Thanks to Joe Register for his contribution to the aftermarket’s premier podcast.
          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
          • Find every podcast episode HERE.
          • Every episode segmented by Series HERE.
          • Key Word Search HERE.

          Be socially involved and in touch with the show:

          Facebook   Twitter   Linked In   Email

          Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy me a coffee

          This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. For all the right reasons, we’re not going to be face to face at AAPEX … yet AAPEX 2020 is going to be a virtual experience, which has defined this year for many of us. Virtual AAPEX will happen Nov. 3-5, 2020, and there’s still going to be a strong focus on meeting the needs of the service and repair community. And that includes technical and management training for shop owners, technicians and service advisors … product and equipment demos … and one-on-one meetings with suppliers. Don’t miss it. Make a smart move … register today at AAPEXSHOW.COM/Register

          This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

          ]]>          c8a3fe64-9186-49e0-9cbd-b0ffa05927e2Fri, 23 Oct 2020 00:15:00 -040033:41falsefull582582Secure Vehicle Interface - Standards Evolve as the Vehicle is Part of a Larger Transportation System - Joe Register [RR 582] We are talking about Secure Vehicle Interface or SVI. We can’t get enough information on the plethora of technology that is happening at an enormous rate. My guest is Joe Register the Vice-President Emerging Technologies at the AutoCare Association. I love talking to Joe and we’ve done episodes in the past with big uptakes on technology. Joe also brought slides with him so we have the video on our youtube channel and on the show page on the website. Joe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. This is our third interview and we are also doing an ADAS update look for that soon. I love listening to Joe as he is so well connected through his work in helping to create tech and interface standards with ISO (International Organization for Standards) and SAE (Society of Automotive Engineers). Find the show notes at https://remarkableresults.biz/e582.          Auto Repair in the Decade of the Eighties [THA 194]Auto Repair in the Decade of the Eighties

          https://youtu.be/1Jwgx-tmrDk

          The Panel:

          John Bridgwater and his wife own Wright’s Automotive Service in San Leandro, CA. John started to earn his ASE certifications early on and began networking with other technicians and shop owners. John was honored among eleven others as an Auto Care/ASE World Technician in 2015. In order to be considered for this award, you must hold at least 22 ASE certifications. John currently has 49 certifications and he is working on the 50th. John Bridgwater has a very interesting story on his rise to shop ownership. He started in 1987 and became a shop owner in January 2015. John actually was recruited by a shop in the bay area that he and his wife eventually purchased. He waited a long time for the right opportunity. John is also a technical trainer for an aftermarket company. Listen to John’s previous episodes HERE.

          Kevin Eckler, a Dad and a mentor along with wife Lisa, own Foreign Car Specialists, in Poughkeepsie, NY. Kevin has been named Albany, NY region's ASE Tech of the Year 2019 and 2020. He was also voted Best mechanic in the Hudson Valley, which encompasses Westchester, Putnum, Rockland, Orange, Dutchess, Ulster and Greene counties. Kevin is a 40 year veteran of the industry, and still has a love for it and simply cannot understand why anyone would tell a young person to get out while they can, instead of inspiring them to greatness! Kevin’s previous episodes HERE.

          Richard Falco Jr. is an instructor for Carquest Technical Institute (CTI). He is an ASE Master Technician L1 with over 25 years in the auto repair industry. His technical experience includes Domestic, Asian, and European vehicles both at the dealership level and as a successful shop owner. He has instructed technicians and college students in all aspects of automotive repair and currently takes care of our customers, for CTI, throughout the southeastern U.S. Listen to Rich’s previous episodes HERE.

          Paul Marquardt Started in this business in 1979 as a pump jockey and lube tech. Paul attended various training over the years, some of it daytime training 4 hours of travel time. He bought the business Northwoods Auto Techs, Rhinelander, WI, in 1990 and in 1995 expanded from 2 bays to 5 bays and became a NAPA Autocare center at the same time. He was the NAPA Stevens Point NAPA ASE Tech of the Year from 1999 through 2008 and was the National NAPA ASE Tech of the Year for 2010. Paul Joined the NAPA Autotech training team around 2011 as a contract trainer and have been doing that as well as keeping the business going. Learn of Paul’s Previous episodes HERE.

          Key Talking Points

          • Many technicians and shop owners started pumping gas ‘Pump Jockeys’ at full-service stationsPaul and Rich pumped gas when they started. Groomed into the shop
          • 1986 Ford was fuel injected. The learning curve happened after that.You learned about new tech via trial by fire
          • You could diagnose carburetors with your ears and vacuum Gauge
          • Many had great mentors that were very instrumental in teaching them
          • Kevin worked at the dealer because he thought it was the mecca of technician jobsHe graduated top of his class from Rhode Island Technical Institute
          • The dealer was the place you worked because it was considered a careerIt may not apply today
          • Chrysler Caravan debuted in the 80sHad a Mitsubishi motor
          • It set the pace for the future of SUV’s and Crossovers
          • IROC-Z debuted in the 80sRich owned one
          • When the phone rang in the 80s you had a high potential that they would become a customerToday it can lean toward pricing
          • Pricing of parts was from different color sheets
          • They don’t miss paper catalogs or manuals
          • Paychecks went into race cars
          • Boomboxes with 12 D cell batteries were the norm
          • Some starting pay rates today are not as strong as some were in the 80s. Rich Falco’s story.
          • Safety is very important. Gloves, use proper equipment so you protect your body. Hearing protection. Years later these professionals would have done it differently to protect themselves
          • So many warnings about the new tech - It Won’t Last. Who knew!!!
          • Have a different hobby than what you do for a living

          Resources:


          Facebook   Twitter   Linked In   Email

          Mobile Listening APP's HERE

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy Carm a Cup of Coffee 

          This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

          This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

          ]]>

          https://youtu.be/1Jwgx-tmrDk

          The Panel:

          John Bridgwater and his wife own Wright’s Automotive Service in San Leandro, CA. John started to earn his ASE certifications early on and began networking with other technicians and shop owners. John was honored among eleven others as an Auto Care/ASE World Technician in 2015. In order to be considered for this award, you must hold at least 22 ASE certifications. John currently has 49 certifications and he is working on the 50th. John Bridgwater has a very interesting story on his rise to shop ownership. He started in 1987 and became a shop owner in January 2015. John actually was recruited by a shop in the bay area that he and his wife eventually purchased. He waited a long time for the right opportunity. John is also a technical trainer for an aftermarket company. Listen to John’s previous episodes HERE.

          Kevin Eckler, a Dad and a mentor along with wife Lisa, own Foreign Car Specialists, in Poughkeepsie, NY. Kevin has been named Albany, NY region's ASE Tech of the Year 2019 and 2020. He was also voted Best mechanic in the Hudson Valley, which encompasses Westchester, Putnum, Rockland, Orange, Dutchess, Ulster and Greene counties. Kevin is a 40 year veteran of the industry, and still has a love for it and simply cannot understand why anyone would tell a young person to get out while they can, instead of inspiring them to greatness! Kevin’s previous episodes HERE.

          Richard Falco Jr. is an instructor for Carquest Technical Institute (CTI). He is an ASE Master Technician L1 with over 25 years in the auto repair industry. His technical experience includes Domestic, Asian, and European vehicles both at the dealership level and as a successful shop owner. He has instructed technicians and college students in all aspects of automotive repair and currently takes care of our customers, for CTI, throughout the southeastern U.S. Listen to Rich’s previous episodes HERE.

          Paul Marquardt Started in this business in 1979 as a pump jockey and lube tech. Paul attended various training over the years, some of it daytime training 4 hours of travel time. He bought the business Northwoods Auto Techs, Rhinelander, WI, in 1990 and in 1995 expanded from 2 bays to 5 bays and became a NAPA Autocare center at the same time. He was the NAPA Stevens Point NAPA ASE Tech of the Year from 1999 through 2008 and was the National NAPA ASE Tech of the Year for 2010. Paul Joined the NAPA Autotech training team around 2011 as a contract trainer and have been doing that as well as keeping the business going. Learn of Paul’s Previous episodes HERE.

          Key Talking Points

          • Many technicians and shop owners started pumping gas ‘Pump Jockeys’ at full-service stationsPaul and Rich pumped gas when they started. Groomed into the shop
          • 1986 Ford was fuel injected. The learning curve happened after that.You learned about new tech via trial by fire
          • You could diagnose carburetors with your ears and vacuum Gauge
          • Many had great mentors that were very instrumental in teaching them
          • Kevin worked at the dealer because he thought it was the mecca of technician jobsHe graduated top of his class from Rhode Island Technical Institute
          • The dealer was the place you worked because it was considered a careerIt may not apply today
          • Chrysler Caravan debuted in the 80sHad a Mitsubishi motor
          • It set the pace for the future of SUV’s and Crossovers
          • IROC-Z debuted in the 80sRich owned one
          • When the phone rang in the 80s you had a high potential that they would become a customerToday it can lean toward pricing
          • Pricing of parts was from different color sheets
          • They don’t miss paper catalogs or manuals
          • Paychecks went into race cars
          • Boomboxes with 12 D cell batteries were the norm
          • Some starting pay rates today are not as strong as some were in the 80s. Rich Falco’s story.
          • Safety is very important. Gloves, use proper equipment so you protect your body. Hearing protection. Years later these professionals would have done it differently to protect themselves
          • So many warnings about the new tech - It Won’t Last. Who knew!!!
          • Have a different hobby than what you do for a living

          Resources:


          Facebook   Twitter   Linked In   Email

          Mobile Listening APP's HERE

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy Carm a Cup of Coffee 

          This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

          This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

          ]]>          f2bfa0ed-ebe5-4fb6-b5dd-e19ba4a6e3f4Thu, 22 Oct 2020 00:15:00 -040043:21falsefull194194Auto Repair in the Decade of the Eighties [THA 194] Welcome to another trip down memory lane and a flashback to the decade of the 1980s. My guests recall that the new tech that came out in the decade was learned through trial by fire and carburetors could be diagnosed with your ears. A fun time where the music was made by hair groups…. what was your favorite group? This was an era too where the Chrysler Caravan, Fiero and the IROC-Z debuted. When the phone rang during this period, they said that 80 percent of the time that caller would-be customers and 12 D Cell Batteries to make the Boom Box work. And of course, the mullet was the hair cut of choice. If you don’t remember because you are too young, then listen to what your brethren, who came before you, remember about the decade of the eighties. BTW There are pictures of the entire panel from the 1980s in the show notes The panel, Kevin Eckler, along with wife Lisa own Foreign Car Specialists, in Poughkeepsie, NY, Paul Marquardt, Northwoods Auto Techs, Rhinelander, WI was the National NAPA ASE Tech of the Year for 2010 and is a NAPA Autotech Trainer Rich Falco, Instructor at CTI (Carquest Technical Institute) and John Bridgwater, Wright's Automotive Service, San Leandro, CA. The show notes at remarkableresults.biz/a194 where you’ll find pictures and links to my panel’s previous episodes.          Cybersecurity: Defend and Protect Your Business and Network [RR 581]Cybersecurity: Defend and Protect Your Business and NetworkChris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.   

          Jay Mikulovich is the founder and CEO of Revival Technology LLC. Technology has been a passion in Jay’s life from early childhood, all started by taking electronics apart and developed into coding and programming. After graduating university with degrees in computer science and business administration Jay, fueled by his entrepreneurial spirit, formed Revival Technology in 2006. He strongly believes when knowledge meets passion then there are no limits on what you can achieve. For as of technology being a part of the knowledge Jay looks at it as a tool that can revive businesses and bring them to the new level of success. Hear Jayy’s previous episodes HERE.

          Key talking Points:

          • Cybersecurity- has to be dealt with at a small business level, not just big businesses   Policies and procedures in place to protect software, hardware, customer data, credit card data and vehicle data, contacts, even certain keyboards can be recorded 
          • Make sure you have segmented networks- customer network, main network, wireless device network (different lanes)  
          • Encrypted https “packets” 
          • Passwords- do not reuse the same passwords, every service needs a unique and different password. Mix of 13 different characters, not only 8. 8 character passwords can be hacked within an hour. If you use the same password over and over again then hackers will try to use it for multiple accounts. Browsers will also save passwords but it is not encrypted. Use professional encrypted software to manage your passwords.  
          • All of your computers should have virus protections with regular updates 
          • Opening random pdf’s and attachments in emails that look suspicious can be a virus. Educate and train your employees about ‘click bait.’ Are you expecting this email? Are you expecting this attachment? Email will often be worded to be very urgent. 
          • Your verizon/switch/ISP firewall is not going to be enough to protect business. 
          • As a business, if you get hacked, it is required by law to report it 
          • Get cybersecurity insurance 
          • Ransomware- cyber hackers want money in order to ‘remove’ ransomware or get data back$20,000 ransom for getting data back is considered cheap 
          • If data is cloud based it’ll cost you time and some money to reinstall software but if a car gets infected with ransomware (example brakes don’t work anymore) then the customer cannot drive it and it won't be a simple fix.
          • Autotex.me website HERE.
          • Revival Technology Website HERE.

          Resources:

          • Thanks to Chris Cloutier and Jay Mikulovich for their contribution to the aftermarket’s premier podcast.
          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
          • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
          • Find every podcast episode HERE.
          • Every episode segmented by Series HERE.
          • Key Word Search HERE.

          Be socially involved and in touch with the show:

          Facebook   Twitter   Linked In   Email

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy me a coffee

          Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

          Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

          ]]>          Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.   

          Jay Mikulovich is the founder and CEO of Revival Technology LLC. Technology has been a passion in Jay’s life from early childhood, all started by taking electronics apart and developed into coding and programming. After graduating university with degrees in computer science and business administration Jay, fueled by his entrepreneurial spirit, formed Revival Technology in 2006. He strongly believes when knowledge meets passion then there are no limits on what you can achieve. For as of technology being a part of the knowledge Jay looks at it as a tool that can revive businesses and bring them to the new level of success. Hear Jayy’s previous episodes HERE.

          Key talking Points:

          • Cybersecurity- has to be dealt with at a small business level, not just big businesses   Policies and procedures in place to protect software, hardware, customer data, credit card data and vehicle data, contacts, even certain keyboards can be recorded 
          • Make sure you have segmented networks- customer network, main network, wireless device network (different lanes)  
          • Encrypted https “packets” 
          • Passwords- do not reuse the same passwords, every service needs a unique and different password. Mix of 13 different characters, not only 8. 8 character passwords can be hacked within an hour. If you use the same password over and over again then hackers will try to use it for multiple accounts. Browsers will also save passwords but it is not encrypted. Use professional encrypted software to manage your passwords.  
          • All of your computers should have virus protections with regular updates 
          • Opening random pdf’s and attachments in emails that look suspicious can be a virus. Educate and train your employees about ‘click bait.’ Are you expecting this email? Are you expecting this attachment? Email will often be worded to be very urgent. 
          • Your verizon/switch/ISP firewall is not going to be enough to protect business. 
          • As a business, if you get hacked, it is required by law to report it 
          • Get cybersecurity insurance 
          • Ransomware- cyber hackers want money in order to ‘remove’ ransomware or get data back$20,000 ransom for getting data back is considered cheap 
          • If data is cloud based it’ll cost you time and some money to reinstall software but if a car gets infected with ransomware (example brakes don’t work anymore) then the customer cannot drive it and it won't be a simple fix.
          • Autotex.me website HERE.
          • Revival Technology Website HERE.

          Resources:

          • Thanks to Chris Cloutier and Jay Mikulovich for their contribution to the aftermarket’s premier podcast.
          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
          • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
          • Find every podcast episode HERE.
          • Every episode segmented by Series HERE.
          • Key Word Search HERE.

          Be socially involved and in touch with the show:

          Facebook   Twitter   Linked In   Email

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy me a coffee

          Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

          Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

          ]]>          f45376e7-f5cf-44ea-8d74-ca9290228a1aTue, 20 Oct 2020 00:15:00 -040044:55falsefull581581Cybersecurity: First Line of Defense for your Business - RR 581 Chris Cloutier has brought his wisdom and insights to the podcast over the years. // he and his brother own Golden Rule Auto Care and is CEO of Autotext.me. Jay Mikulovich is the founder and CEO of Revival Technology LLC. We will be traversing the world of cybersecurity. As we all know, cybersecurity is the defense and protection of your computers, mobile devices, or any electronic gadgets connected to the internet against any form of malicious software and hackers. You may be saying why me, Carm. I don’t need to care about this. Many say differently. You’ve got to take a proactive position to minimize threats that loom to affect computer systems. Learn from this episode, the best practices needed to protect your business from threats that include ransomware, viruses, and malware. Don’t ignore this. We tend to overlook securing our network and systems with the attitude that it will not happen to me. Find the key talking points at remarkableresults.biz/e581          The Evolution of SEO: Make Your Website the Best For Search – Brain Walker [RR 580]The Evolution of SEO: Make Your Website the Best For Search - Brain WalkerBrian Walker was a Mercedes Benz Master dealer technician and was ASE certified with L1. He owned Peak Automotive in Apex, NC and was recognized by Motor Age Magazine as a Top Ten Shops twice.

          Brian is co-owner of Shop Marketing Pros. He does “Done for you” marketing services for auto repair shops. Brian believes that most people overcomplicate their marketing in an effort to make it easier

          There is a 17,000+ word article on the Shop Marketing Pros website: “The Ultimate Guide to Auto Repair Shop Marketing shopmarketingpros.com/guide. Listen to Brian's previous episodes HERE.

          Key Talking Points:

          • Artificial intelligence is being used to make the search engine “think like a human.” Can no longer trick search engines to cycle back to your websites.  
          • Google is a business- provides the best results based on what people are searching for, where they are searching from, search intent etc 
          • Making your website the best resource for the person searching- based on the content of your website 
          • Big city vs small town- businesses in big cities need a lot more work to be competitive, need quality links pointing back to the website, answering questions, the website needs to change often, age of domain- older the domain the higher on rankings compared to new domains

          Website

          • Words on the page are most important and often the most overlooked part- written in a natural way 
          • Needs to have information people are searching for- quality and relevant information 
          • Google’s algorithm uses “search intent” and will understand the word “vehicle” is being used for car, motorcycle, truck, minivan, etc 

          What you do on your website vs what you do on someone else's website- the links that come back to your website  

          • Your website- create high-quality content and utilize tools that analyze competitors website 
          • Having other links on different websites link back to your website- if you’re a member of your local chamber of commerce you should have your website listed in their directory. Website link and citation (name, address, phone number). Everything needs to be the same and consistent.  

          DYI or hire someone?

          • Starting out yes, but as time goes on Is it the best use of your time? 
          • When using a marketing/SEO company you should always be authentic and use them to create blogs/videos as added content for the website. 
          • Video is king- it can be put into multiple places: website, social media, YouTube, get in the habit of shooting short videos on phone. Show your customers how you do things differently. 

          Resources:

          • Thanks to Brian Walker for his contribution to the aftermarket’s premier podcast.
          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
          • Find every podcast episode HERE.
          • Every episode segmented by Series HERE.
          • Key Word Search HERE.

          Be socially involved and in touch with the show:

          Facebook   Twitter   Linked In   Email

          Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy me a coffee

          This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. For all the right reasons, we’re not going to be face to face at AAPEX … yet AAPEX 2020 is going to be a virtual experience, which has defined this year for many of us. Virtual AAPEX will happen Nov. 3-5, 2020, and there’s still going to be a strong focus on meeting the needs of the service and repair community. And that includes technical and management training for shop owners, technicians and service advisors … product and equipment demos … and one-on-one meetings with suppliers. Don’t miss it. Make a smart move … register today at AAPEXSHOW.COM/Register

          This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

          ]]>          Brian Walker was a Mercedes Benz Master dealer technician and was ASE certified with L1. He owned Peak Automotive in Apex, NC and was recognized by Motor Age Magazine as a Top Ten Shops twice.

          Brian is co-owner of Shop Marketing Pros. He does “Done for you” marketing services for auto repair shops. Brian believes that most people overcomplicate their marketing in an effort to make it easier

          There is a 17,000+ word article on the Shop Marketing Pros website: “The Ultimate Guide to Auto Repair Shop Marketing shopmarketingpros.com/guide. Listen to Brian's previous episodes HERE.

          Key Talking Points:

          • Artificial intelligence is being used to make the search engine “think like a human.” Can no longer trick search engines to cycle back to your websites.  
          • Google is a business- provides the best results based on what people are searching for, where they are searching from, search intent etc 
          • Making your website the best resource for the person searching- based on the content of your website 
          • Big city vs small town- businesses in big cities need a lot more work to be competitive, need quality links pointing back to the website, answering questions, the website needs to change often, age of domain- older the domain the higher on rankings compared to new domains

          Website

          • Words on the page are most important and often the most overlooked part- written in a natural way 
          • Needs to have information people are searching for- quality and relevant information 
          • Google’s algorithm uses “search intent” and will understand the word “vehicle” is being used for car, motorcycle, truck, minivan, etc 

          What you do on your website vs what you do on someone else's website- the links that come back to your website  

          • Your website- create high-quality content and utilize tools that analyze competitors website 
          • Having other links on different websites link back to your website- if you’re a member of your local chamber of commerce you should have your website listed in their directory. Website link and citation (name, address, phone number). Everything needs to be the same and consistent.  

          DYI or hire someone?

          • Starting out yes, but as time goes on Is it the best use of your time? 
          • When using a marketing/SEO company you should always be authentic and use them to create blogs/videos as added content for the website. 
          • Video is king- it can be put into multiple places: website, social media, YouTube, get in the habit of shooting short videos on phone. Show your customers how you do things differently. 

          Resources:

          • Thanks to Brian Walker for his contribution to the aftermarket’s premier podcast.
          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
          • Find every podcast episode HERE.
          • Every episode segmented by Series HERE.
          • Key Word Search HERE.

          Be socially involved and in touch with the show:

          Facebook   Twitter   Linked In   Email

          Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy me a coffee

          This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. For all the right reasons, we’re not going to be face to face at AAPEX … yet AAPEX 2020 is going to be a virtual experience, which has defined this year for many of us. Virtual AAPEX will happen Nov. 3-5, 2020, and there’s still going to be a strong focus on meeting the needs of the service and repair community. And that includes technical and management training for shop owners, technicians and service advisors … product and equipment demos … and one-on-one meetings with suppliers. Don’t miss it. Make a smart move … register today at AAPEXSHOW.COM/Register

          This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

          ]]>          ac86c969-5e51-440d-87dc-819bd9b4b362Fri, 16 Oct 2020 00:15:00 -040036:26falsefull580580The Evolution of SEO: Make Your Website the Best For Search - Brain Walker [RR 580] In this episode, we have Brian Walker talking about the basic core principles of SEO. We will be diving into websites, quality content, search engine, Google’s algorithm of search intent, marketing and many more areas that helps you improve your website. Brian was a Mercedes Benz Master dealer tech and was ASE certified with L1. He owned Peak Automotive in Apex, NC. He is also the co-owner of Shop Marketing Pros. He does “Done for you” marketing services for auto repair shops. We talked about websites and optimizations. A few years back you can trick search engines to position your sites a little bit higher but now SEO or search engine optimization has evolved. AI’s are being used to make search engines think like a human. It can adapt well. This means we have to go back to the basic core principles of why your site ever existed. Find the show notes at https://remarkableresults.biz/e580.          Apprentice Stories [THA 193]Apprentice Stories

          https://youtu.be/bF_sXw4q3zI

          Rex Lee works at McNeil's Auto Care headquartered in Sandy, UT and went through the McNeil's apprentice program

          Elijah Pierce works at parkway automotive in Little Rock, Arkansas, graduated the apprenticeship program in November 2019, current ASE Master certified technician at Parkway

          Bryan Stafford works at Parkway Automotive in Little Rock, Arkansas, ASE certified L1 Advanced Level Specialist technician and current mentor at Parkway

          Key Talking Points:

          • Words and stories from former apprentices and current mentors
          • Through the apprentice program, Rex Lee went from a quick service team member to a full-fledged technician
          • You need a special attitude, like passion and motivation to join an apprentice program and stick with itA two-year program sanctioned by the Federal Dept. of Labor
          • Skilled trade like engineers, plumbers and electricians have an apprentice program and title their learners as ‘journeymen’. Whey don’t we? 
          • Bryan is a senior technician and the mentor at the shop, but he says the senior person doesn’t need to be the mentorMust be the right person who wants to be a mentor
          • Who wants to help teach and guide.
          • A great learning experience for a mentor
          • When you teach you learn
          • You modify your interaction with the apprentice based on their ability to learn and assimilate the information. Learn their tendencies.
          • Apprentices usually don’t go to a trade school and will get their theory and hands-on in an apprentice program.There is a curriculum
          • There is training that will be necessary in the evenings
          • The student will learn on their own
          • ASE requirements with the stages of the program
          • There will be online courses and leader-led (Covid Considerations)
          • You need to be farsighted and realize the outcome of your training
          • Find candidates throughSchool district, Counselors
          • High School Trade programs
          • Word of mouth through your customer base
          • Careful recruiting and find a person who is trainableTwo years is a short time to learn a career. The coarse is intense that requires the right attitude and desires
          • Student needs to keep their humility to always be learning
          • Upon graduation, there is still so much to learn
          • Rex is now a mentor for a new apprentice 
          • It gets easy to talk about the automotive trades to counselors and parents when you have an apprentice program inside your business 
          • An apprentice program, like these, will minimize or almost eliminate debt for the studentIncentives like tools or a toolbox can be part of the program when milestones are reached

          Link to a fully qualified Department of Labor Automotive Apprentice Program: https://www.industryessentials.net/copy-of-home

          Other episodes on Apprentice Programs:


          Resources:


          Facebook   Twitter   Linked In   Email

          Mobile Listening APP's HERE

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy Carm a Cup of Coffee 

          This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

          This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

          ]]>

          https://youtu.be/bF_sXw4q3zI

          Rex Lee works at McNeil's Auto Care headquartered in Sandy, UT and went through the McNeil's apprentice program

          Elijah Pierce works at parkway automotive in Little Rock, Arkansas, graduated the apprenticeship program in November 2019, current ASE Master certified technician at Parkway

          Bryan Stafford works at Parkway Automotive in Little Rock, Arkansas, ASE certified L1 Advanced Level Specialist technician and current mentor at Parkway

          Key Talking Points:

          • Words and stories from former apprentices and current mentors
          • Through the apprentice program, Rex Lee went from a quick service team member to a full-fledged technician
          • You need a special attitude, like passion and motivation to join an apprentice program and stick with itA two-year program sanctioned by the Federal Dept. of Labor
          • Skilled trade like engineers, plumbers and electricians have an apprentice program and title their learners as ‘journeymen’. Whey don’t we? 
          • Bryan is a senior technician and the mentor at the shop, but he says the senior person doesn’t need to be the mentorMust be the right person who wants to be a mentor
          • Who wants to help teach and guide.
          • A great learning experience for a mentor
          • When you teach you learn
          • You modify your interaction with the apprentice based on their ability to learn and assimilate the information. Learn their tendencies.
          • Apprentices usually don’t go to a trade school and will get their theory and hands-on in an apprentice program.There is a curriculum
          • There is training that will be necessary in the evenings
          • The student will learn on their own
          • ASE requirements with the stages of the program
          • There will be online courses and leader-led (Covid Considerations)
          • You need to be farsighted and realize the outcome of your training
          • Find candidates throughSchool district, Counselors
          • High School Trade programs
          • Word of mouth through your customer base
          • Careful recruiting and find a person who is trainableTwo years is a short time to learn a career. The coarse is intense that requires the right attitude and desires
          • Student needs to keep their humility to always be learning
          • Upon graduation, there is still so much to learn
          • Rex is now a mentor for a new apprentice 
          • It gets easy to talk about the automotive trades to counselors and parents when you have an apprentice program inside your business 
          • An apprentice program, like these, will minimize or almost eliminate debt for the studentIncentives like tools or a toolbox can be part of the program when milestones are reached

          Link to a fully qualified Department of Labor Automotive Apprentice Program: https://www.industryessentials.net/copy-of-home

          Other episodes on Apprentice Programs:


          Resources:


          Facebook   Twitter   Linked In   Email

          Mobile Listening APP's HERE

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy Carm a Cup of Coffee 

          This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

          This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

          ]]>          2bf03c6b-3d02-4ea7-bda9-32ed379fe777Thu, 15 Oct 2020 00:15:00 -040036:33falsefull193193Apprentice Stories [THA 193] In your circles do you find that the discussion is trending toward finding top talent? All aspects from networking, writing great ads, improving hiring systems and improving your business culture is credited to finding and keeping top talent. How much success are you having finding great talent out of the available pool? I believe the time has come, in a big way, to “grow your own”. For many that concept seems nebulous. Something you hear about, know you should do, but can’t even begin to know where to start. I’ve done at least 10 podcasts on apprenticing and career pathing. Most recently Town Hall Academy #185 dedicated to understanding apprentice programs. This episode is a bookend to #185 and I call it Apprentice Stories. Listen to two apprentices and a mentor talk candidly about the process and results. Anything worthwhile takes time and effort and installing an apprentice program in your shop is as right as having lifts in your bays. I will have links to important apprentice programs you can embrace listed in the show notes at remarkableresults.biz/a193          Stress Busters to Deal with the Emotional Roller Coaster – Dr. Dave Weiman [RR 579]Stress Busters to Deal with the Emotional Roller Coaster - Dr. Dave WeimanDr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. He is also an adjunct Assistant Professor at Widener University’s Institute for Graduate Clinical Psychology, and he is a Certified Performance Coach through Johnson & Johnson’s Human Performance Institute.

          Dr. Weiman has been quoted in BusinessWeek, the Los Angeles Times, Men’s Health, Entrepreneur, and many other publications. He has also been a guest on Fox News Philadelphia, Money Matters TV, and numerous podcasts, where he shares insights about the psychology of success, motivation, and more. You can check David's other episodes HERE.

          Key Talking Points:

          • Keeping a client for lifeCreating a connection, experience and trust- customers are relying on the shop to help them
          • Kindness can often be repaid in years of loyalty from customer and referrals   
          • Has to be innate value to treat customers a certain way.
          • One of the first things we learn as children is storytelling- challenge then a hero arises. Boil down technician language to simple terms for customers to understand  
          • COVID-19- Has accounted for chronic and acute stress
          • Getting through the pandemic together- recognizing there is a bigger picture involved 
          • Simmering stressing from the pandemic can cause bigger reactions to situations that normally wouldn't have a reaction. 
          • What is the opportunity for me to learn from this? Decipher reactions based on underlying stress due to COVID-19. 
          • Realize there are all different comfort levels people have with being outside of their house right now- shops have continued to be open but many people are just leaving their houses. Have awareness. 
          • Every customer that comes to shop has a problem- they aren’t stopping to say hello- so you're dealing with stressors all day long, even if you have gotten used to it.
          • Implement stress-reducing activities daily- don’t wait until you are maxed out with stress to do something about it. 
          • Oscillation- take regular breaks whether you feel you need them or not. It will help to refocus and re-energize. Breathing exercises while counting, stretching, going for a short walk.   
          • Focus on things you do have control over- circle of concern vs circle of influence and apply stress-relieving techniques based on what stress you currently are experiencing 
          • Normal stress- getting to work, dealing with traffic, paying bills, etc
          • Training stress- learning new techniques, we put ourselves in it or called to do. In the end you will have more knowledge and skills.    
          • Excessive stress- chronic or acute stress
          • GratitudeAcknowledge the people in your life who you are grateful for and let them know specifically why 
          • Every morning take the time to reflect what you are grateful for- 5 minutes 

          Resources:

          • Thanks to Dr. David Weiman for his contribution to the aftermarket’s premier podcast.
          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
          • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
          • Find every podcast episode HERE.
          • Every episode segmented by Series HERE.
          • Key Word Search HERE.

          Be socially involved and in touch with the show:

          Facebook   Twitter   Linked In   Email

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy me a coffee

          The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

          Learn more about NAPA Smart Sign and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

          ]]>          Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. He is also an adjunct Assistant Professor at Widener University’s Institute for Graduate Clinical Psychology, and he is a Certified Performance Coach through Johnson & Johnson’s Human Performance Institute.

          Dr. Weiman has been quoted in BusinessWeek, the Los Angeles Times, Men’s Health, Entrepreneur, and many other publications. He has also been a guest on Fox News Philadelphia, Money Matters TV, and numerous podcasts, where he shares insights about the psychology of success, motivation, and more. You can check David's other episodes HERE.

          Key Talking Points:

          • Keeping a client for lifeCreating a connection, experience and trust- customers are relying on the shop to help them
          • Kindness can often be repaid in years of loyalty from customer and referrals   
          • Has to be innate value to treat customers a certain way.
          • One of the first things we learn as children is storytelling- challenge then a hero arises. Boil down technician language to simple terms for customers to understand  
          • COVID-19- Has accounted for chronic and acute stress
          • Getting through the pandemic together- recognizing there is a bigger picture involved 
          • Simmering stressing from the pandemic can cause bigger reactions to situations that normally wouldn't have a reaction. 
          • What is the opportunity for me to learn from this? Decipher reactions based on underlying stress due to COVID-19. 
          • Realize there are all different comfort levels people have with being outside of their house right now- shops have continued to be open but many people are just leaving their houses. Have awareness. 
          • Every customer that comes to shop has a problem- they aren’t stopping to say hello- so you're dealing with stressors all day long, even if you have gotten used to it.
          • Implement stress-reducing activities daily- don’t wait until you are maxed out with stress to do something about it. 
          • Oscillation- take regular breaks whether you feel you need them or not. It will help to refocus and re-energize. Breathing exercises while counting, stretching, going for a short walk.   
          • Focus on things you do have control over- circle of concern vs circle of influence and apply stress-relieving techniques based on what stress you currently are experiencing 
          • Normal stress- getting to work, dealing with traffic, paying bills, etc
          • Training stress- learning new techniques, we put ourselves in it or called to do. In the end you will have more knowledge and skills.    
          • Excessive stress- chronic or acute stress
          • GratitudeAcknowledge the people in your life who you are grateful for and let them know specifically why 
          • Every morning take the time to reflect what you are grateful for- 5 minutes 

          Resources:

          • Thanks to Dr. David Weiman for his contribution to the aftermarket’s premier podcast.
          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
          • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
          • Find every podcast episode HERE.
          • Every episode segmented by Series HERE.
          • Key Word Search HERE.

          Be socially involved and in touch with the show:

          Facebook   Twitter   Linked In   Email

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy me a coffee

          The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

          Learn more about NAPA Smart Sign and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

          ]]>          1d182ba5-4edd-44a5-80c0-cad4fd536328Tue, 13 Oct 2020 00:15:00 -040036:34falsefull579579Stress Busters to Deal with the Emotional Roller Coaster - Dr. Dave Weiman This year was like any I ever remember. I’m sure you have the same sentiment. COVID-19 hit us and the uncertainty of dealing with protection, safety, and serving our clients was and is a huge part of our daily lives. We are still figuring out our new normal and with it comes new struggles. With that comes mental stresses of all kinds and the roller-coaster swings that can cause emotional highs and lows. I’m with Dr. David Weiman. He is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. He is also an adjunct Assistant Professor at Widener University’s Institute for Graduate Clinical Psychology, and he is a Certified Performance Coach through Johnson &amp; Johnson’s Human Performance Institute. He will talk about keeping clients, overcoming the stress that the pandemic has thrust upon us all and how we can show gratitude to the people we care about. I so enjoyed this discussion with Dr. Dave and I’m sure you’ll take some great advice on dealing with stress and showing your gratitude. Find the key talking points at remarkableresults.biz/e579          Diagnostic Processes – Matt Fanslow and Scott Shotton – Part 2 [RR 578]Diagnostic Processes - Matt Fanslow and Scott Shotton - Part 2Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program.

          Scott has been an automotive instructor at Kishwaukee College since 2009. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities.

          Scott is also recognized as an Illinois state emissions repair technician. He was also a technical trainer during his 8 year Army career. Scott has written many technical articles for Motor Age and Gears magazines. Scott became an ASE Subject Matter Expert (SME) in 2017.

          Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more. Scott’s previous episodes HERE.

          Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

          Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

          Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

          Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

          Key Talking Points:

          • OEMs charts are not perfect
          • Diagnostic pathways Process of elimination
          • Experience and training bring is relied on 
          • Misfire- certain feel and sounds to vehicles
          • Verify problem- plug a scan tool into the car, pull codes, gather data, module scan, drive vehicle-based on customer’s complaint
          • If the network is done then use the scope
          • Always start basic then choose a path based on data you receive  
          • Service consultant needs to have write-ups in full detail from the customer
          • Experienced diagnosticians can self diagnose 60% of the time  
          • Need a good resource database - “playing field levelers”
          • Use all your senses to help narrow down the problem
          • A diagnostic process should not be rigid and shouldn’t be Can be like poker or chess
          • A scientific method as well
          • Your hand (your idea). What are other hands telling you.
          • A move in chess from your opponent changes your strategy
          • The customer supplies important data. The service consultant must write it all down so the tech has as much information
          • Diagnostics is a puzzle that you are always refining your strategy for completion  
          • You need to know how to use the tools you have to organically be over 60% in discovering the real problem
          • Matt says some luck does play into solutions.
          • Importance of scan toolsScan tools should be in every bay and in every technician's hands
          • Scan tools are required more and more  
          • Don’t drive the car without a scantool plugged ini
          • Divide and conquer
          • Online training- invest in yourself and in your employeesCOVID-19 brought more virtual training, you are now able to learn from the best of the best without having to travel to attend 
          • Will diagnostics get easier or harder with more and more technology? BothDiagnosing misfires is a lot easier  
          • Parasitic drains- different causes has gone up significantly
          • Databases are playing field levelers
          • Some conditions are easier to diagnose like misfiresParasitic draw is getting harder
          • Augmented reality seriously on the future of training and support

          Resources:

          • Thanks to Matt Fanslow and Scott Shotton for their contribution to the aftermarket’s premier podcast.
          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
          • Find every podcast episode HERE.
          • Every episode segmented by Series HERE.
          • Key Word Search HERE.

          Be socially involved and in touch with the show:

          Facebook   Twitter   Linked In   Email

          Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy me a coffee

          This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com/register

          This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

          ]]>          Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program.

          Scott has been an automotive instructor at Kishwaukee College since 2009. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities.

          Scott is also recognized as an Illinois state emissions repair technician. He was also a technical trainer during his 8 year Army career. Scott has written many technical articles for Motor Age and Gears magazines. Scott became an ASE Subject Matter Expert (SME) in 2017.

          Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more. Scott’s previous episodes HERE.

          Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

          Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

          Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

          Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

          Key Talking Points:

          • OEMs charts are not perfect
          • Diagnostic pathways Process of elimination
          • Experience and training bring is relied on 
          • Misfire- certain feel and sounds to vehicles
          • Verify problem- plug a scan tool into the car, pull codes, gather data, module scan, drive vehicle-based on customer’s complaint
          • If the network is done then use the scope
          • Always start basic then choose a path based on data you receive  
          • Service consultant needs to have write-ups in full detail from the customer
          • Experienced diagnosticians can self diagnose 60% of the time  
          • Need a good resource database - “playing field levelers”
          • Use all your senses to help narrow down the problem
          • A diagnostic process should not be rigid and shouldn’t be Can be like poker or chess
          • A scientific method as well
          • Your hand (your idea). What are other hands telling you.
          • A move in chess from your opponent changes your strategy
          • The customer supplies important data. The service consultant must write it all down so the tech has as much information
          • Diagnostics is a puzzle that you are always refining your strategy for completion  
          • You need to know how to use the tools you have to organically be over 60% in discovering the real problem
          • Matt says some luck does play into solutions.
          • Importance of scan toolsScan tools should be in every bay and in every technician's hands
          • Scan tools are required more and more  
          • Don’t drive the car without a scantool plugged ini
          • Divide and conquer
          • Online training- invest in yourself and in your employeesCOVID-19 brought more virtual training, you are now able to learn from the best of the best without having to travel to attend 
          • Will diagnostics get easier or harder with more and more technology? BothDiagnosing misfires is a lot easier  
          • Parasitic drains- different causes has gone up significantly
          • Databases are playing field levelers
          • Some conditions are easier to diagnose like misfiresParasitic draw is getting harder
          • Augmented reality seriously on the future of training and support

          Resources:

          • Thanks to Matt Fanslow and Scott Shotton for their contribution to the aftermarket’s premier podcast.
          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
          • Find every podcast episode HERE.
          • Every episode segmented by Series HERE.
          • Key Word Search HERE.

          Be socially involved and in touch with the show:

          Facebook   Twitter   Linked In   Email

          Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy me a coffee

          This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com/register

          This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

          ]]>          5be51f9b-e013-47d4-9c31-7b185e2ab9e8Fri, 09 Oct 2020 00:15:00 -040040:51falsefull578578Diagnostic Processes - Matt Fanslow and Scott Shotton - Part 2 [RR 578] There are different approaches to every situation and problem, especially in automotive repair problem-solving. My guests bring their different approaches in solving diag issues to the podcast. They did it before in episode 544, but this time they take it to the next level. Matt Fanslow and Scott Shotton once again prove their own points in this second part episode. They may not agree on the processes but their approach to diagnose and solve problems are undeniable. They are relentless but their individual approach works. Matt and Scott are fine-tuned by years of experience diagnosing problems under the hood. In the end, we can pass the decision to you, the listener. Which pathway do you prefer? Possibly a hybrid of the discussion? Both Matt and Scott agree that The customer supplies important data. The service consultant must write it all down so the tech has as much information available. Find the show notes at https://remarkableresults.biz/e578.          Improving Work Flow [THA 192]Improving Work FlowMike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row. He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episode HERE. Corey Evaldi grew up in Buffalo, NY (Lackawanna). He owns Olmstead Auto Care, Olmstead Falls, OH.  His dad had his own auto repair shop before Corey was even born. In 1988, he built the shop that is still in business today. He started to enjoy the electronics and troubleshooting of vehicles really young. During his junior and senior year of high school, He went to Potter Road Career and Technical Center and took the Automotive programs. His senior year had an automotive competition at ECC, local community college. In 2015 he returned and was overwhelmed with the responsibilities of running a shop. he was a technician, service writer, accountant, clean up person, the fireman that extinguished fires all over. He could not keep doing what he was doing. He produced 40% of the billed hours out of 4 techs. He looked for help. Found a coaching firm that really showed him what a business owner looks like. After implementing the changes, there was extreme push back from the existing crew. After standing firm on most things, change over was inevitable. Listen to Corey’s Episodes HERE. Steve Wootton is the technical manager of Ultimate Automotive. Listen to Steve’s Episodes HERE. Andrew Minkler is here from Bavarian Motor Repairs, a specialty BMW, MINI, and RR shop outside of DC. He made the transition from a master BMW technician to owner years ago and owe all of his success in the transition so far from watching the giants of the industry and taking what they say to heart. Andrew spent many years thinking that fixing cars was the way to run a successful shop with NO owner experience or knowledge. Rick White was his most recent coach, paired with the Worldpac smart groups and constantly networking with other shop owners, he thinks he has come a long way very recently. Listen to Andrew’s Episodes HERE. Key Talking Points:
          • Listen and observe
          • Strong communication disciplines will create and improve great work flow
          • Watch behaviors. Sit on a stool and watch.Discover the how
          • The frontend and communication with the customer is where it startsGet as much information
          • Time every step in the processDiscover the rhythm
          • Make less mistakes by measuring and slowing down or speeding up
          • Mistakes will happen
          • When parts arrive they are assigned to the technician and the job
          • Anyone standing around is no good
          • Managing work flow can be hybrid, computer/paper.
          • Some that have switched to all digital learn to adapt without any paper
          • Workflow screens are used from Shop Management Systems to manage expectationsPhone, tablets, big screens
          • It must work for your shop
          • Less work and more efficiency can be
          • Keep in mind your people need to follow your processes. If that is done, then you can find the fixes necessary to improve your processes.
          • Always keep in mind that you need to ask, “how can we make it better”
          • Your team needs to be bought into the system so you can measure productivity and efficiency so you can find the positive and negative impacts
          • You can never find the perfect plan, always be improving
          • Repetitive tasks need to be put under a process
          • Work as a collective group to create and improve. Then the collective group owns it
          • Andrew uses photosync on samsung phones with each tech so they can pull photos into their DVI software
          • Many things the front office can do to support the shop
          • A big point if the vehicle gets in by 10:30 AM, inspection must be done by noon
          • The best time to sell is in the morning
          • Advisors set the table for the technician. Let them fix cars, what they do best
          • When speaking to your customer always express the value you provide

           
          • Mike Davidson has ONE QUESTION TO ASK TO THE TEAM:
          • Ask each technician ‘What Makes You Stop?’

           
          • Take notes and see what you can improve or make better
          • When a technician stops it stops production
          • Look at your efficiencies to find an area of improvementAvailable, actual, billed time
          • Discover if you need to hire more people or better tooling or training
          • Look for duplicated work
          • Always refine your processes. We don’t spend enough time to tackle improvements to our systems and processes. It takes a lot of time to improve and revamp
          • The people with the answers are on your front lines, your staff.They now the problems and the answers
          • You do not need to be the one with the answer

          Resources:
          Facebook   Twitter   Linked In   Email Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>          Mike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row. He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episode HERE. Corey Evaldi grew up in Buffalo, NY (Lackawanna). He owns Olmstead Auto Care, Olmstead Falls, OH.  His dad had his own auto repair shop before Corey was even born. In 1988, he built the shop that is still in business today. He started to enjoy the electronics and troubleshooting of vehicles really young. During his junior and senior year of high school, He went to Potter Road Career and Technical Center and took the Automotive programs. His senior year had an automotive competition at ECC, local community college. In 2015 he returned and was overwhelmed with the responsibilities of running a shop. he was a technician, service writer, accountant, clean up person, the fireman that extinguished fires all over. He could not keep doing what he was doing. He produced 40% of the billed hours out of 4 techs. He looked for help. Found a coaching firm that really showed him what a business owner looks like. After implementing the changes, there was extreme push back from the existing crew. After standing firm on most things, change over was inevitable. Listen to Corey’s Episodes HERE. Steve Wootton is the technical manager of Ultimate Automotive. Listen to Steve’s Episodes HERE. Andrew Minkler is here from Bavarian Motor Repairs, a specialty BMW, MINI, and RR shop outside of DC. He made the transition from a master BMW technician to owner years ago and owe all of his success in the transition so far from watching the giants of the industry and taking what they say to heart. Andrew spent many years thinking that fixing cars was the way to run a successful shop with NO owner experience or knowledge. Rick White was his most recent coach, paired with the Worldpac smart groups and constantly networking with other shop owners, he thinks he has come a long way very recently. Listen to Andrew’s Episodes HERE. Key Talking Points:
          • Listen and observe
          • Strong communication disciplines will create and improve great work flow
          • Watch behaviors. Sit on a stool and watch.Discover the how
          • The frontend and communication with the customer is where it startsGet as much information
          • Time every step in the processDiscover the rhythm
          • Make less mistakes by measuring and slowing down or speeding up
          • Mistakes will happen
          • When parts arrive they are assigned to the technician and the job
          • Anyone standing around is no good
          • Managing work flow can be hybrid, computer/paper.
          • Some that have switched to all digital learn to adapt without any paper
          • Workflow screens are used from Shop Management Systems to manage expectationsPhone, tablets, big screens
          • It must work for your shop
          • Less work and more efficiency can be
          • Keep in mind your people need to follow your processes. If that is done, then you can find the fixes necessary to improve your processes.
          • Always keep in mind that you need to ask, “how can we make it better”
          • Your team needs to be bought into the system so you can measure productivity and efficiency so you can find the positive and negative impacts
          • You can never find the perfect plan, always be improving
          • Repetitive tasks need to be put under a process
          • Work as a collective group to create and improve. Then the collective group owns it
          • Andrew uses photosync on samsung phones with each tech so they can pull photos into their DVI software
          • Many things the front office can do to support the shop
          • A big point if the vehicle gets in by 10:30 AM, inspection must be done by noon
          • The best time to sell is in the morning
          • Advisors set the table for the technician. Let them fix cars, what they do best
          • When speaking to your customer always express the value you provide

           
          • Mike Davidson has ONE QUESTION TO ASK TO THE TEAM:
          • Ask each technician ‘What Makes You Stop?’

           
          • Take notes and see what you can improve or make better
          • When a technician stops it stops production
          • Look at your efficiencies to find an area of improvementAvailable, actual, billed time
          • Discover if you need to hire more people or better tooling or training
          • Look for duplicated work
          • Always refine your processes. We don’t spend enough time to tackle improvements to our systems and processes. It takes a lot of time to improve and revamp
          • The people with the answers are on your front lines, your staff.They now the problems and the answers
          • You do not need to be the one with the answer

          Resources:
          Facebook   Twitter   Linked In   Email Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>          f608d6f7-ba88-4778-a1b6-4d0572580911Thu, 08 Oct 2020 00:15:00 -040044:29falsefull192192Improving Workflow - THA 192 We are talking about Improving Workflow in the Shop. The panel gave their best in sharing disciplines and processes that work for them. If you are a student of process improvement you’ll appreciate the discussion and if you are not you’ll realize you must start. The panel includes Mike Davidson, Parkway Automotive, Little Rock, Arkansas, and Industry Essentials with a DOL Approved Apprenticeship Plan, Corey Evaldi, Olmsted Auto Care, Olmstead, OH, Andrew Minkler, Bavarian Motor Repairs, Capital Heights, MD and Steve Wootton, Technical Adviser, Ultimate Auto, Truck and Equipment in Cromwell, CT. The detailed key talking points can be found at remarkableresults.biz/a192. Remember you can use the talking points to help create your own next steps or meeting agenda. Mike Davidson shares the most important question that he asks every one of his team members.          Shop Talk 9: The Ladies Have a Lot To Say [RR 577]Shop Talk 9: The Ladies Have a Lot to SayJamie Carlson is an Owner at Ervine’s Auto Repair and Grand Rapids Hybrid. Look for Jamie's other episodes HERE.

          Rachael Wacha, City Auto Repair, Gainsville, FL. Rachael Wacha was born and raised in Gainesville, FL. Her career started in the Salon industry, then to writing home and auto insurance coverage. In 2010, she started working for her father at City Auto Repair, Inc. It didn’t take her long to fall in love with the business.

          By 2012, she had doubled sales in a year. In February 2013 Rachael was written about in a nationwide automotive magazine. Since then, Rachael went from managing the business to owning it in 2016. City Auto Repair is a AAA approved repair facility. Rachael is currently the President of the Automotive Service Association in the Gainesville/Ocala area.

          Rachael is extremely passionate about educating women in automotive repair, which is why she started hosting free Car Care Clinics, “Lipstick and Dipsticks” for women. Look for Rachael's other episodes HERE.

          Emily Chung is a proud mom of two energetic boys. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham. She is a licensed Automotive Service Technician, and Automotive Writer with various publications. She also teaches in the Automotive Business School of Canada at Georgian College. Emily holds a degree from the University of Waterloo in Psychology and Business, and her previous jobs include Psychometrist and Human Resources Associate.

          She has appeared on various media including Breakfast Television, Cityline, and the Marilyn Denis Show. She is passionate about her work; together with her staff, AutoNiche’s purpose is to bring better communication and client service to the auto repair experience. Check Emily's previous episodes HERE.

          Key Talking Points:

          • Marketing to women Clean environment when customers walk in- first impression, cleanliness is a part of sales, also for your employees  
          • Adding cleanliness and masculinity into business
          • Attracts the customer (male or female) that will be the most satisfied with the quality of service you offer
          • Inspire women to post on google reviews
          • Market yourself if women business owner
          • Free car care clinics for men/ women- checking fluids, changing tires etc. Educate and empower them. 
          • Advice for margins/cost management and becoming profitable Find a coach/smart group/ 20 group/networking group
          • When you become profitable you are able to pay technicians more  
          • Not getting hung up on “list price” from part supplier
          • Margins are going to be all different dependent on your area- goal is to keep and gain customer, sometimes have to adjust margins  
          • Value of part that is charged- warranty and safety
          • Business during the pandemicContinue to wipe down cars and steering wheels
          • Shopware-contactless business, digital communication
          • Touchless doesn’t mean voiceless or that you aren’t going to build a relationship with them  
          • Changing the hiring process using Zoom Zoom interview with everyone in shop- takes about 2 hours  
          • Allows other employees to have say in interviewing process 
          • Can also do work trials or video resumes 

          Resources:

          • Thanks to Jamie Carlson, Rachael Wacha, and Emily Chung for their contribution to the aftermarket’s premier podcast.
          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
          • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
          • Find every podcast episode HERE.
          • Every episode segmented by Series HERE.
          • Key Word Search HERE.

          Be socially involved and in touch with the show:

          Facebook   Twitter   Linked In   Email

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy me a coffee

          The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

          Learn more about NAPA Smart Sign and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

          ]]>          Jamie Carlson is an Owner at Ervine’s Auto Repair and Grand Rapids Hybrid. Look for Jamie's other episodes HERE.

          Rachael Wacha, City Auto Repair, Gainsville, FL. Rachael Wacha was born and raised in Gainesville, FL. Her career started in the Salon industry, then to writing home and auto insurance coverage. In 2010, she started working for her father at City Auto Repair, Inc. It didn’t take her long to fall in love with the business.

          By 2012, she had doubled sales in a year. In February 2013 Rachael was written about in a nationwide automotive magazine. Since then, Rachael went from managing the business to owning it in 2016. City Auto Repair is a AAA approved repair facility. Rachael is currently the President of the Automotive Service Association in the Gainesville/Ocala area.

          Rachael is extremely passionate about educating women in automotive repair, which is why she started hosting free Car Care Clinics, “Lipstick and Dipsticks” for women. Look for Rachael's other episodes HERE.

          Emily Chung is a proud mom of two energetic boys. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham. She is a licensed Automotive Service Technician, and Automotive Writer with various publications. She also teaches in the Automotive Business School of Canada at Georgian College. Emily holds a degree from the University of Waterloo in Psychology and Business, and her previous jobs include Psychometrist and Human Resources Associate.

          She has appeared on various media including Breakfast Television, Cityline, and the Marilyn Denis Show. She is passionate about her work; together with her staff, AutoNiche’s purpose is to bring better communication and client service to the auto repair experience. Check Emily's previous episodes HERE.

          Key Talking Points:

          • Marketing to women Clean environment when customers walk in- first impression, cleanliness is a part of sales, also for your employees  
          • Adding cleanliness and masculinity into business
          • Attracts the customer (male or female) that will be the most satisfied with the quality of service you offer
          • Inspire women to post on google reviews
          • Market yourself if women business owner
          • Free car care clinics for men/ women- checking fluids, changing tires etc. Educate and empower them. 
          • Advice for margins/cost management and becoming profitable Find a coach/smart group/ 20 group/networking group
          • When you become profitable you are able to pay technicians more  
          • Not getting hung up on “list price” from part supplier
          • Margins are going to be all different dependent on your area- goal is to keep and gain customer, sometimes have to adjust margins  
          • Value of part that is charged- warranty and safety
          • Business during the pandemicContinue to wipe down cars and steering wheels
          • Shopware-contactless business, digital communication
          • Touchless doesn’t mean voiceless or that you aren’t going to build a relationship with them  
          • Changing the hiring process using Zoom Zoom interview with everyone in shop- takes about 2 hours  
          • Allows other employees to have say in interviewing process 
          • Can also do work trials or video resumes 

          Resources:

          • Thanks to Jamie Carlson, Rachael Wacha, and Emily Chung for their contribution to the aftermarket’s premier podcast.
          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
          • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
          • Find every podcast episode HERE.
          • Every episode segmented by Series HERE.
          • Key Word Search HERE.

          Be socially involved and in touch with the show:

          Facebook   Twitter   Linked In   Email

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy me a coffee

          The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

          Learn more about NAPA Smart Sign and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

          ]]>          f5ad1b0e-0c98-4470-9be0-556b64c86c44Tue, 06 Oct 2020 00:15:00 -040041:44falsefull577577Shop Talk 9 - The Ladies Have a Lot to Say - RR 577 Three lady shop owners that will speak to marketing to women, offer their perspective on margins and cost management, how the pandemic has made important changes and how it changed the hiring process. Will you agree, take exception from their ideas or gain a new insight. The panel: Jamie Carlson from Ervine’s Auto Repair, who was honored as the Female Shop Owner of the Year 2019 from AutoCare’s Women In Auto Care, Emily Chung AutoNiceh in Markham, Ontario, and Rachael Wacha from City Auto Repair, Gainesville, FL. Find the key talking points at remarkableresults.biz/e577          Life After Succession – Randy Pickering [RR 576]Life After Succession - Randy PickeringRandy Pickering

          As a 4th generation automotive “lifer”, I have learned that vehicles come and go, are broken, and fixed, but the relationships with our customers far outlast their transportation needs.

          I am committed to ensuring that every customer of ours is completely satisfied after working with our team. We work diligently to provide peace of mind to all of our customers by treating them as if they were part of our own families.

          I wanted Pickering’s to be an environment that reminded our customers of a time when your technician and service advisor were more than just the people who took care of your car, but rather individuals who remembered you by name, genuinely took an interest in your life and built a relationship with you.

          We believe our industry should not differ from any other industry in how we perform customer service. Just because we are in the auto repair business does not mean customers should expect poor customer service and abuse, as many customers believe they receive from others in our industry.

          • We will greet our customers cheerfully, excited that WE CAN resolve the auto repair problems they have. Knowing that with our resources WE CAN help them get the fullest life use of their vehicle.
          • We want to earn our customers trust so they are comfortable and confident with our integrity and abilities to have us take care of their car concerns.
          • We want our customers to be satisfied, as never before, in our industry. We hope our customers will become our raving fans and feel the need to express their experiences to others, recommending our facility to them.

          Key Talking Points:

          • 4th generation business- sons will be taking it over next and become 5th generation Had a medical emergency with lungs and had to take 3 months off- sons enjoyed stepping in and wanted to make some changes. Randy realized it was time to transition.   
          • Transitioning getting out of business- finding another source of income which is coaching for Elite Worldwide 
          • Felt positive about transition- has great employees, customers and processes/procedures/systems in place already
          • Hasn’t been in the day to day part of business in last 3-5 years
          • Training and being involved in associationsIncredibly important part of business- started being involved in ASA in early 1980’s  
          • Sons both wanted to join 20 groups on their own
          • Opening second locationWanted expansion to have solid exit plan in future 
          • Sons are looking toward opening 3rd location- both positives and drawbacks, how much time are you willing to put into business in order for it to grow?
          • Internal candidate for succession plansLook internally and shift your hiring- “Is this person a potential candidate for my business?” 
          • Being successfulCustomer service- giving them an experience and treating them so they want to come back 
          • Having a succession plan in place- anything can happen at any moment in time, carve out specific roles and learn to let go.
          • Setting and attaining gross profit percentages
          • Best advice- hire a coach early on and enjoy your family

          Resources:

          • Thanks to Randy Pickering for his contribution to the aftermarket’s premier podcast.
          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
          • Find every podcast episode HERE.
          • Every episode segmented by Series HERE.
          • Key Word Search HERE.

          Be socially involved and in touch with the show:

          Facebook   Twitter   Linked In   Email

          Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy me a coffee

          This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com/register

          This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

           

          ]]>          Randy Pickering

          As a 4th generation automotive “lifer”, I have learned that vehicles come and go, are broken, and fixed, but the relationships with our customers far outlast their transportation needs.

          I am committed to ensuring that every customer of ours is completely satisfied after working with our team. We work diligently to provide peace of mind to all of our customers by treating them as if they were part of our own families.

          I wanted Pickering’s to be an environment that reminded our customers of a time when your technician and service advisor were more than just the people who took care of your car, but rather individuals who remembered you by name, genuinely took an interest in your life and built a relationship with you.

          We believe our industry should not differ from any other industry in how we perform customer service. Just because we are in the auto repair business does not mean customers should expect poor customer service and abuse, as many customers believe they receive from others in our industry.

          • We will greet our customers cheerfully, excited that WE CAN resolve the auto repair problems they have. Knowing that with our resources WE CAN help them get the fullest life use of their vehicle.
          • We want to earn our customers trust so they are comfortable and confident with our integrity and abilities to have us take care of their car concerns.
          • We want our customers to be satisfied, as never before, in our industry. We hope our customers will become our raving fans and feel the need to express their experiences to others, recommending our facility to them.

          Key Talking Points:

          • 4th generation business- sons will be taking it over next and become 5th generation Had a medical emergency with lungs and had to take 3 months off- sons enjoyed stepping in and wanted to make some changes. Randy realized it was time to transition.   
          • Transitioning getting out of business- finding another source of income which is coaching for Elite Worldwide 
          • Felt positive about transition- has great employees, customers and processes/procedures/systems in place already
          • Hasn’t been in the day to day part of business in last 3-5 years
          • Training and being involved in associationsIncredibly important part of business- started being involved in ASA in early 1980’s  
          • Sons both wanted to join 20 groups on their own
          • Opening second locationWanted expansion to have solid exit plan in future 
          • Sons are looking toward opening 3rd location- both positives and drawbacks, how much time are you willing to put into business in order for it to grow?
          • Internal candidate for succession plansLook internally and shift your hiring- “Is this person a potential candidate for my business?” 
          • Being successfulCustomer service- giving them an experience and treating them so they want to come back 
          • Having a succession plan in place- anything can happen at any moment in time, carve out specific roles and learn to let go.
          • Setting and attaining gross profit percentages
          • Best advice- hire a coach early on and enjoy your family

          Resources:

          • Thanks to Randy Pickering for his contribution to the aftermarket’s premier podcast.
          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
          • Find every podcast episode HERE.
          • Every episode segmented by Series HERE.
          • Key Word Search HERE.

          Be socially involved and in touch with the show:

          Facebook   Twitter   Linked In   Email

          Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

          Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

          Buy me a coffee

          This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com/register

          This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

           

          ]]>          56b15bb6-60d8-4f8c-ae3b-75a7554f751cFri, 02 Oct 2020 00:15:00 -040033:04falsefull576576Life After Succession - Randy Pickering [RR 576] Family businesses can survive the generations, needless to say, you’ve got to do a lot of things right. It’s the culture, discipline and the brand that gives the necessary template for a successful transition. Today we welcome Randy Pickering, legacy owner of Pickering’s in Lakewood, CO. Pickerings is an amazing company that is transitioning into the 5th generation, Randy’s two sons. That is a rare thing. To help gain their independence Randy says his sons both wanted to join a 20 group of their own and opened their 2nd store to scale up for a solid exit plan. Randy shares his new found life after leading Pickerings in Lakewood, CO. Find the show notes at https://remarkableresults.biz/e576.          Incentive Plans [THA 191]Incentive Plans

          https://youtu.be/OHHmBmGD0QY

          The Panel

          Bryan Kelley, owner of Valley Automotive Electric and Chairman of ASA Northwest. Brians previous episodes HERE.

          Seth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, MN. He just started to build a brand new shop and experts to be in by June 2021.

          Seth was educated at a UTI in Chicago, where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan. From there he moved to an independent shop in Waterford Michigan and learned VW Audi. Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up.

          He is the owner of Eurotech, which specializes in BMW, Mercedes, and Audi cars. He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians is able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models.

          Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics. He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program.

          Seth belongs to AASP in MN, BIMRS as well as NASTEF. He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners have helped grow his business. Listen to Seth’s previous episodes HERE.

          Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives, and in-depth knowledge of the industry.

          Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer, and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association, Bill had the opportunity to work with all segments of the industry.

          His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

          Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

          Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.

          Key Talking Points:

          • Build your pay plans to accomplish the goals you want
          • You can not have a business-focused incentive plan. The individual and team must play a big role. Must be a win-win for both.
          • If a shop doesn’t feel they can’t afford people, they aren’t charging enough.
          • Find ways to afford your people
          • The reward for their performance
          • Incentivize the individual so they can earn what they want based on their contribution to the business
          • Some employees are not worth what they want or need to earn. No problem moving on.
          • Some pay plans allow a great income when milestones or goals are hit. Put the power in the employee’s hands to be an ‘earner’.
          • You need all the measurements to show your people their opportunities. Therefore good, smart Key Performance Indicators. (the numbers)
          • You must track lost sales to find the potential that exists.
          • It is all connected; for example, a good inspection program gives the service consultant the power to sell. That information equips the service consultant.
          • Bryan Kelley:Not everyone is money motivated. We make that error often
          • There are other motivators:Time off
          • Praise
          • Teamwork
          • Ownership
          • Don’t lose the second half of the equation. Don’t dangle a stick and carrot
          • Provide them an incentive to grow
          • Caveat: consider your state’s laws around discrimination in pay plans
          • It is about the culture you create if you instill strong incentive plans because eventually, everyone needs to be on the same page going in the same direction working toward the common goalCulture before pay plans
          • There are creative ways to accomplish incentive plans for individuals.
          • Incentives can be:Time off
          • Retirement
          • Health care
          • Tool stipend
          • Toolboxes (no tools) built-in for each tech
          • If they don’t own a toolbox, you can buy one to get them to come on board.
          • You also need to have comparable and competitive benefit programs with competitors in your market.
          • Tailoring plans to each individual considering your state laws
          • Be sure you have a total compensation page so your employee can see it at least quarterly. The grass is not necessarily greener somewhere elseMany HR support companies have this online for each team member
          • If an individual wants three weeks vacation and you cannot and it would be discriminatory: find a way to compensate them for taking a week off without payThink outside the box
          • Instead of a silver bullet, come up with a ‘silver idea.’
          • Bill HaasPay enhancements:Additional hourly money based on continuing educationSame for ASE or smog license (depending on your state)
          • Remain certified
          • Pay on production goals or gross margin
          • You may have a strong culture on training, so you may not need to incentivize training
          • What you concentrate on for incentive pay they will value; what you don’t, they will not value
          • Idea from Bill:Set production hour goals for every technician. An individual based on their knowledge, skill sets, experience.They get a production bonus based on hitting that goal, and it is tiered.
          • Also, a sold hours bonus goal for advisor
          • Seth:Hourly with an incentive for production. He does not believe in flat rate
          • BryanFlat rate with good culture and incentives is alive and well. 
          • How you delegate and systematize is important
          • Sell work and diagnostics correctly is key to flat rate
          • Things will go wrong, and you have to have a plan to make it work
          • Bill:When they evaluate comebacks, it has less to do with their credential experience, it has more to do with attitude.
          • You cannot fix a bad attitude with a pay plan.If you give a raise because they ask, does that fix their attitude? 
          • Bryan:Attitude is the biggest indicator of performance and comebacks
          • Trying to motivate through a pay plan or dollars is just manipulation. Don’t force people to do things with dollarsNext time an employee is in a bad mood and asks for a raise, you’re in a negative spiral
          • You must discover the core of the bad attitude
          • Keeps a chart on the 23 motivators of people (see below)
          • Seth:His operations manager, who is an executive, gets a vehicle stipend. This is his motivator. Check with your state before you do any off structure
          • They do ongoing coaching to test for attitude.
          • An employee always asking for raises may have a money management issue. Seth enrolled the employee in a Dave Ramsey course.
          • An exceptional manager can manage 3 - 5 people
          • A good manager can manage 2 - 3 people
          • He sets up pods to manager can get to know their people
          • Bill: Failure of leaders is they fail to listenIt is easy to know what your people need, just listen to them.
          • What do they want in their job and their life
          • Bryan: Managing diagnostic time must have full disclosure with customers and start at 2 hours. If not it is a loss for everyone.Seth has different plans to protect an ‘A’ diag tech
          • Bill: Looks at gross marginYou need tech production.
          • Also has goals for calculated labor sales vs actual labor sales
          • Looking at gross wages...]]>

            https://youtu.be/OHHmBmGD0QY

            The Panel

            Bryan Kelley, owner of Valley Automotive Electric and Chairman of ASA Northwest. Brians previous episodes HERE.

            Seth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, MN. He just started to build a brand new shop and experts to be in by June 2021.

            Seth was educated at a UTI in Chicago, where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan. From there he moved to an independent shop in Waterford Michigan and learned VW Audi. Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up.

            He is the owner of Eurotech, which specializes in BMW, Mercedes, and Audi cars. He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians is able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models.

            Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics. He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program.

            Seth belongs to AASP in MN, BIMRS as well as NASTEF. He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners have helped grow his business. Listen to Seth’s previous episodes HERE.

            Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives, and in-depth knowledge of the industry.

            Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer, and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association, Bill had the opportunity to work with all segments of the industry.

            His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

            Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

            Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.

            Key Talking Points:

            • Build your pay plans to accomplish the goals you want
            • You can not have a business-focused incentive plan. The individual and team must play a big role. Must be a win-win for both.
            • If a shop doesn’t feel they can’t afford people, they aren’t charging enough.
            • Find ways to afford your people
            • The reward for their performance
            • Incentivize the individual so they can earn what they want based on their contribution to the business
            • Some employees are not worth what they want or need to earn. No problem moving on.
            • Some pay plans allow a great income when milestones or goals are hit. Put the power in the employee’s hands to be an ‘earner’.
            • You need all the measurements to show your people their opportunities. Therefore good, smart Key Performance Indicators. (the numbers)
            • You must track lost sales to find the potential that exists.
            • It is all connected; for example, a good inspection program gives the service consultant the power to sell. That information equips the service consultant.
            • Bryan Kelley:Not everyone is money motivated. We make that error often
            • There are other motivators:Time off
            • Praise
            • Teamwork
            • Ownership
            • Don’t lose the second half of the equation. Don’t dangle a stick and carrot
            • Provide them an incentive to grow
            • Caveat: consider your state’s laws around discrimination in pay plans
            • It is about the culture you create if you instill strong incentive plans because eventually, everyone needs to be on the same page going in the same direction working toward the common goalCulture before pay plans
            • There are creative ways to accomplish incentive plans for individuals.
            • Incentives can be:Time off
            • Retirement
            • Health care
            • Tool stipend
            • Toolboxes (no tools) built-in for each tech
            • If they don’t own a toolbox, you can buy one to get them to come on board.
            • You also need to have comparable and competitive benefit programs with competitors in your market.
            • Tailoring plans to each individual considering your state laws
            • Be sure you have a total compensation page so your employee can see it at least quarterly. The grass is not necessarily greener somewhere elseMany HR support companies have this online for each team member
            • If an individual wants three weeks vacation and you cannot and it would be discriminatory: find a way to compensate them for taking a week off without payThink outside the box
            • Instead of a silver bullet, come up with a ‘silver idea.’
            • Bill HaasPay enhancements:Additional hourly money based on continuing educationSame for ASE or smog license (depending on your state)
            • Remain certified
            • Pay on production goals or gross margin
            • You may have a strong culture on training, so you may not need to incentivize training
            • What you concentrate on for incentive pay they will value; what you don’t, they will not value
            • Idea from Bill:Set production hour goals for every technician. An individual based on their knowledge, skill sets, experience.They get a production bonus based on hitting that goal, and it is tiered.
            • Also, a sold hours bonus goal for advisor
            • Seth:Hourly with an incentive for production. He does not believe in flat rate
            • BryanFlat rate with good culture and incentives is alive and well. 
            • How you delegate and systematize is important
            • Sell work and diagnostics correctly is key to flat rate
            • Things will go wrong, and you have to have a plan to make it work
            • Bill:When they evaluate comebacks, it has less to do with their credential experience, it has more to do with attitude.
            • You cannot fix a bad attitude with a pay plan.If you give a raise because they ask, does that fix their attitude? 
            • Bryan:Attitude is the biggest indicator of performance and comebacks
            • Trying to motivate through a pay plan or dollars is just manipulation. Don’t force people to do things with dollarsNext time an employee is in a bad mood and asks for a raise, you’re in a negative spiral
            • You must discover the core of the bad attitude
            • Keeps a chart on the 23 motivators of people (see below)
            • Seth:His operations manager, who is an executive, gets a vehicle stipend. This is his motivator. Check with your state before you do any off structure
            • They do ongoing coaching to test for attitude.
            • An employee always asking for raises may have a money management issue. Seth enrolled the employee in a Dave Ramsey course.
            • An exceptional manager can manage 3 - 5 people
            • A good manager can manage 2 - 3 people
            • He sets up pods to manager can get to know their people
            • Bill: Failure of leaders is they fail to listenIt is easy to know what your people need, just listen to them.
            • What do they want in their job and their life
            • Bryan: Managing diagnostic time must have full disclosure with customers and start at 2 hours. If not it is a loss for everyone.Seth has different plans to protect an ‘A’ diag tech
            • Bill: Looks at gross marginYou need tech production.
            • Also has goals for calculated labor sales vs actual labor sales
            • Looking at gross wages paid vs actual labor sales
            • Looking at gross profit per individual
            • This prevents the diag tech from feeling he is not making money.
            • B tech must produce more than the A Diag tech.
            • Share goals each week, so all techs see each other’s numbers.
            • Support your plan by the math  
            • Bryan: Don’t overcomplicate a plan by showing the detail it takes to come up with the incentive/plan. Keep it simple when you show the numbers.Understand your business and your culture, then create a plan
            • It must be a win-win for employee and business.
            • You must understand your KPIs
            • Teamwork and independent working must fit into the plan. The entire team and personal production. You can incentivize the individual to get the team.
            • Seth:Build it for your business and employee but understand their individual need. The target can move.
            • He believes in rewarding individual and team goals.
            • Bill:The best pay plans work for the best employees.

            Resources:


            Facebook   Twitter   Linked In   Email

            Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy Carm a Cup of Coffee 

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

            This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

            ]]>            a05e8bb6-9b52-4106-9207-abb133ebfcb6Thu, 01 Oct 2020 00:15:00 -040049:12falsefull191191Incentive Pay - THA 191 We are talking about Incentive Pay. You will conclude from this episode that there is no silver bullet to this answer. There are a lot of moving parts to create compensation plans unique to your business culture for the results you, your employee, and team need to have to best serve your customer and to create financial rewards. I invited a great panel to discuss incentive pay: // Seth Thorson, from EuroTech Auto Service, based in New Brighton, MN and the owner of LMV Bavarian a BMW tech support company. Bryan Kelley is here from Valley Auto Electric, Covington, WA, Active and chairman of ASA Northwest and Bill Haas, Haas Performance Consulting, and Business Manager of NACAT, the North American Automotive Teachers The detailed key talking points can be found at remarkableresults.biz/a191 along with Bryan’s chart on 23 motivators of people. Remember you can use them to help create your own plan or meeting agenda.Wealth Building: Become a Financial Adult [RR 575]Wealth Building: Become a Financial AdultJerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population on 280,000. According to Jerry, it is the top growing county in the US. His 35,000 sq. ft. shop has 21 lifts with two flats per lift.

            Jerry is a business coach and prides himself for getting out of the shop between 80 and 120 days a year to work with clients, attends seminars and enjoys wine. Listen to Jerry previous episodes HERE.

            Dr. Laura Shwaluk has a Bachelor of Science in the field of Cellular, Molecular, and Microbial Biology and a doctorate in Chiropractic with certificates in neurology, applied kinesiology, nutrition, and functional endocrinology. She practiced wellness and functional medicine in Texas for 20 years and is the author of three books.

            Laura is happily married and devoted to the love of her life, Jerry Kezhaya. Together they manage The Auto Shop and Business Builders Mentor and Mastermind USA. Her specialized business interests are in accounting, operational systems, and people management. Her passion is to help entrepreneurs accelerate their business and open the doors of mental blocks that prevent them from succeeding.

            Key Talking Points:

            Becoming a Financial Adult- 85% of 65 years or older don’t have access to $25,000

            1. Focusing on money doesn’t grow money. Creating VALUE grows money. Using money COSTS money. Every time you convert your assets to cash your wealth actually shrinks (fees, taxes, charges).
            2. Money IS NOT wealth. Wealth can be turned into money, but money can rarely be turned into wealth.
            3. Keeping the value of assets in money usually causes them to decrease because of inflation. Value dilutes over time.
            4. Using borrowed money magnifies all of these problems!
            5. When you focus on “value,” then you will get money (service business, online business, regular job). If you’re not earning the amount you want, then look at what value you are creating for other people. Technicians creating more value for themselves (training, classes)
            6. Keeping your assets in “money” will cause you to lose money. Appreciating asset (land, a business that is growing ), depreciating asset (car, boat)
            7. “Fiat Currency” is currency not backed by anything solid (ex. gold, coins). It is money that has no intrinsic value (a paper dollar bill). Fiat currencies tend to collapse over time. In the U.S. we have "at currency with no intrinsic value backing it up (no gold in Fort Knox). Currency is not secure. Value is secure.
            8. Debt evolved from a tool we only used responsibly when needed and paid off as fast as you could, to a new paradigm where we accept debt as the way things work. The idea that debt is a reasonable way to live our lives really hurts us.” Look like you have wealth when you don't.” 
            9. “Consumerism” is the idea we can consume our way to wealth and happiness. 100 years ago it didn’t exist - we only bought based on needs not wants. Now we buy wants to express ourselves and to be an individual and to get status.
            10. What’s the problem with consumerism? We are buying things that we don’t really want to impress people we don’t even like (“conspicuous consumption”) to make us feel important. Consumerism is fostered by large companies that have an interest in you feeling insecure about yourself, in order to incite your self-expression mechanism, because they make money when you do. Consumerism to feel better or impress others doesn’t work and it robs our future. Difference between want and need. Practice a pause when purchasing instead of impulse. Competition and insecurity are motivators for impulse buying. Use logic not emotions.   
            11. The old paradigm of “entitlement” is being obliterated. The problem is that having a job (instead of having a craft or working for yourself) is precarious.
            12. 70% of us work with knowledge in our head. We are going through a transition from tangible reality to knowledge-based reality. You can’t count on the industry you are in today to be around in a couple of years. Let go of “the job” as a paradigm of reality. The world does not owe you a job. If we want to create success,we have to grow up and turn ourselves into someone that others seek knowledge from.
            13. We have to admit to ourselves that we have been behaving like spoiled financial teenagers. We never really learned and we stayed adolescents and we relied on others to take care of us. Now we have to grow up and become financial adults. Take 100% responsibility for where you are now and where you are going in the future.
            14. To the extent,you can create value for others you can build wealth.
            15. There is a “critical distinction” between spending (buying liabilities that will drop in value, like a new car) versus investing (taking money and trading it for assets that go up in value over time).
            16. The productive thing to do with your money is actually counter-intuitive. It’s not obvious how to invest, but it is obvious how to spend it!
            17. Learn to make the distinction between needs and wants. Each person comes pre-wired with the mechanism to know if something is a need or a want. All we have to do is to ask ourselves. 

            Business Builders Mentor and Mastermind USA  www.bbmmacademy.com 

            Business Builders Mentor and Mastermind USA CHALLENGE

            Resources:

            • Thanks to Jerry Kehzaya and Dr. Laura Shwaluk for their contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

            Learn more about TRACS Enterprise and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

            ]]>            Jerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population on 280,000. According to Jerry, it is the top growing county in the US. His 35,000 sq. ft. shop has 21 lifts with two flats per lift.

            Jerry is a business coach and prides himself for getting out of the shop between 80 and 120 days a year to work with clients, attends seminars and enjoys wine. Listen to Jerry previous episodes HERE.

            Dr. Laura Shwaluk has a Bachelor of Science in the field of Cellular, Molecular, and Microbial Biology and a doctorate in Chiropractic with certificates in neurology, applied kinesiology, nutrition, and functional endocrinology. She practiced wellness and functional medicine in Texas for 20 years and is the author of three books.

            Laura is happily married and devoted to the love of her life, Jerry Kezhaya. Together they manage The Auto Shop and Business Builders Mentor and Mastermind USA. Her specialized business interests are in accounting, operational systems, and people management. Her passion is to help entrepreneurs accelerate their business and open the doors of mental blocks that prevent them from succeeding.

            Key Talking Points:

            Becoming a Financial Adult- 85% of 65 years or older don’t have access to $25,000

            1. Focusing on money doesn’t grow money. Creating VALUE grows money. Using money COSTS money. Every time you convert your assets to cash your wealth actually shrinks (fees, taxes, charges).
            2. Money IS NOT wealth. Wealth can be turned into money, but money can rarely be turned into wealth.
            3. Keeping the value of assets in money usually causes them to decrease because of inflation. Value dilutes over time.
            4. Using borrowed money magnifies all of these problems!
            5. When you focus on “value,” then you will get money (service business, online business, regular job). If you’re not earning the amount you want, then look at what value you are creating for other people. Technicians creating more value for themselves (training, classes)
            6. Keeping your assets in “money” will cause you to lose money. Appreciating asset (land, a business that is growing ), depreciating asset (car, boat)
            7. “Fiat Currency” is currency not backed by anything solid (ex. gold, coins). It is money that has no intrinsic value (a paper dollar bill). Fiat currencies tend to collapse over time. In the U.S. we have "at currency with no intrinsic value backing it up (no gold in Fort Knox). Currency is not secure. Value is secure.
            8. Debt evolved from a tool we only used responsibly when needed and paid off as fast as you could, to a new paradigm where we accept debt as the way things work. The idea that debt is a reasonable way to live our lives really hurts us.” Look like you have wealth when you don't.” 
            9. “Consumerism” is the idea we can consume our way to wealth and happiness. 100 years ago it didn’t exist - we only bought based on needs not wants. Now we buy wants to express ourselves and to be an individual and to get status.
            10. What’s the problem with consumerism? We are buying things that we don’t really want to impress people we don’t even like (“conspicuous consumption”) to make us feel important. Consumerism is fostered by large companies that have an interest in you feeling insecure about yourself, in order to incite your self-expression mechanism, because they make money when you do. Consumerism to feel better or impress others doesn’t work and it robs our future. Difference between want and need. Practice a pause when purchasing instead of impulse. Competition and insecurity are motivators for impulse buying. Use logic not emotions.   
            11. The old paradigm of “entitlement” is being obliterated. The problem is that having a job (instead of having a craft or working for yourself) is precarious.
            12. 70% of us work with knowledge in our head. We are going through a transition from tangible reality to knowledge-based reality. You can’t count on the industry you are in today to be around in a couple of years. Let go of “the job” as a paradigm of reality. The world does not owe you a job. If we want to create success,we have to grow up and turn ourselves into someone that others seek knowledge from.
            13. We have to admit to ourselves that we have been behaving like spoiled financial teenagers. We never really learned and we stayed adolescents and we relied on others to take care of us. Now we have to grow up and become financial adults. Take 100% responsibility for where you are now and where you are going in the future.
            14. To the extent,you can create value for others you can build wealth.
            15. There is a “critical distinction” between spending (buying liabilities that will drop in value, like a new car) versus investing (taking money and trading it for assets that go up in value over time).
            16. The productive thing to do with your money is actually counter-intuitive. It’s not obvious how to invest, but it is obvious how to spend it!
            17. Learn to make the distinction between needs and wants. Each person comes pre-wired with the mechanism to know if something is a need or a want. All we have to do is to ask ourselves. 

            Business Builders Mentor and Mastermind USA  www.bbmmacademy.com 

            Business Builders Mentor and Mastermind USA CHALLENGE

            Resources:

            • Thanks to Jerry Kehzaya and Dr. Laura Shwaluk for their contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

            Learn more about TRACS Enterprise and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

            ]]>            9029f3f9-2179-4f87-aa03-5febfb9e1279Tue, 29 Sep 2020 00:15:00 -040001:03:06falsefull575575Wealth Building: Becoming a Financial Adult [RR 575] Jerry Kezhaya and his wife Dr. Laura Shwaluk bring you a powerful discussion on wealth and money. Jerry and Dr. Laura own The Auto Shop in Plano, TX. They are also leading Business Builders Mentor and Mastermind USA, helping entrepreneurs accelerate their businesses and open doors of mental blocks that prevent them from succeeding. We discuss Debt, Wealth Building, Entitlement, Consumerism and Determining a Need or a Want. Surprisingly, 85% of 65 years or older don’t have access to $25,000. That is a very sad percentage knowing that you have worked almost all of your life, but do not reap the benefits! Let this episode be your springboard to bounce you back to financial stability. The episode talks about Fiat Currency, the distinction between spending and investing, spending habits, and other in-depth financial mechanisms wired deep within you. As you listen, there are a lot of variables on why we fail with money. But there are also a lot of things to help us with what to do about it. Get Jerry and Laura’s bio and talking points and previous episodes at remarkableresults.biz/e575.            Massachusetts Right to Repair Law: Vehicle Data Access [RR 574]Massachusetts Right to Repair Law: Vehicle Data AccessBill Hanvey, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your help is needed to help in amending the right to repair legislation. Learn everything you can about this fight to amend the right to repair legislation. Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner.

            Do you know that a car collects data as you drive? By 2022, 87% of new vehicles will be transmitting telematic data wirelessly. But who owns the data? The car manufacturer does. Without access to data, the independent service professional will not be able to get specific diagnostic data from the vehicle.

            Bill leads the strategic direction of The Auto Care Association’s 3,000 members and 150,000 companies representing automotive manufacturers, distributors, and service providers. Find Bill’s other episodes HERE.

            Aaron Lowe, Senior Vice President, Regulatory and Government Affairs.

            Key Talking Points:

            • Massachusetts Question 1 - “Right to Repair Law” Vehicle Data Access Requirement Initiative (2020)
            • Find detailed data on the position from both sides and the support for and against: https://bit.ly/3iUdRFx
            • OEMs have invested $25 Million against this
            • The aftermarket does 70% of the repairs
            • The stakes are high and federal is following this
            • Who has the data will determine who will repair cars in the future
            • Ad campaign from the OEMs are telling the consumer that they will be stalkedThey are playing on fear
            • They do have a foundation to stand on for why they should not allow access to mechanical data except for monopolization
            • In Europe you have to do to the OEMs cloud for data and pay for it
            • Aaron Lowe “If the manufactures determine the terms of the data, the independent part of the industry is dead”.
            • This is a anti consumer initiative that would take choice away
            • If they totally controlled the data the OEMs could determine who sells their cars
            • Bill Hanvey: “It is ironic that the OEMs are criticizing the aftermarket for an accusation that is not true about accessing personal data, yet their business model is built upon selling that personal data”.
            • Aaron Lowe is working with other industry groups and associations to work on federal legislation
            • Opposition is spending a lot of money because they have a bad message
            • In 2012 we won the Right To Repair by a 84%-16% margin. It won’t be that wide this time
            • Message is simple: concentrating on consumer choice. It resonates with consumers and the voters in Massachusetts
            • Any shop in Massachusetts please pass on the need to vote yes. Get the marketing materials to your customers. Go to massrighttorepair.org or email aaron.lowe@autocare.org 
            • Big supporters of this initiative are:CARE: Coalition of Automotive Repair Equality
            • All the major retailers and distributors
            • AWDA
            • This is not the time to sit on the sidelines. Everyone's help is needed
            • Vehicle data ownershipMost people don’t know their car is transmitting data- have no control of data
            • People who are made aware want to have control of data and be activist
            • Telematic data- transmitted wirelessly, by the year 2022 87% of new vehicles will be transmitting wirelessly
            • Right to Repair- passed in 2013, make nationwide program. Same access as the dealership. Telematic data left out. Have legislation to amend the Right to Repair Act to include telematics data. Pursuing ballot question for voters to vote if legislation doesn’t go through.Hoping by Fall of 2020 legislation or ballot will be passed
            • 66 sponsors of the bill, need 100 to be sure it will be passed
            • Get involvedLet your legislators know the issue of data
            • Create a relationship with your congressperson- have them visit your business to hear your story
            • Autocare.org – government affairs section, telematics petition
            • Yourcaryourdata.org – download information to educate employees and customers
            • Educational campaign- activate industry
            • Tariffs-tax on the American consumerWill affect consumer
            • Consolidation of industrySuppliers and distribution- service provider next
            • Opportunity for buyer and seller of businesses  

            Resources:

            • Thanks to Bill Hanvey and Aaron Lowe for their contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com/register

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

             

            ]]>            Bill Hanvey, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your help is needed to help in amending the right to repair legislation. Learn everything you can about this fight to amend the right to repair legislation. Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner.

            Do you know that a car collects data as you drive? By 2022, 87% of new vehicles will be transmitting telematic data wirelessly. But who owns the data? The car manufacturer does. Without access to data, the independent service professional will not be able to get specific diagnostic data from the vehicle.

            Bill leads the strategic direction of The Auto Care Association’s 3,000 members and 150,000 companies representing automotive manufacturers, distributors, and service providers. Find Bill’s other episodes HERE.

            Aaron Lowe, Senior Vice President, Regulatory and Government Affairs.

            Key Talking Points:

            • Massachusetts Question 1 - “Right to Repair Law” Vehicle Data Access Requirement Initiative (2020)
            • Find detailed data on the position from both sides and the support for and against: https://bit.ly/3iUdRFx
            • OEMs have invested $25 Million against this
            • The aftermarket does 70% of the repairs
            • The stakes are high and federal is following this
            • Who has the data will determine who will repair cars in the future
            • Ad campaign from the OEMs are telling the consumer that they will be stalkedThey are playing on fear
            • They do have a foundation to stand on for why they should not allow access to mechanical data except for monopolization
            • In Europe you have to do to the OEMs cloud for data and pay for it
            • Aaron Lowe “If the manufactures determine the terms of the data, the independent part of the industry is dead”.
            • This is a anti consumer initiative that would take choice away
            • If they totally controlled the data the OEMs could determine who sells their cars
            • Bill Hanvey: “It is ironic that the OEMs are criticizing the aftermarket for an accusation that is not true about accessing personal data, yet their business model is built upon selling that personal data”.
            • Aaron Lowe is working with other industry groups and associations to work on federal legislation
            • Opposition is spending a lot of money because they have a bad message
            • In 2012 we won the Right To Repair by a 84%-16% margin. It won’t be that wide this time
            • Message is simple: concentrating on consumer choice. It resonates with consumers and the voters in Massachusetts
            • Any shop in Massachusetts please pass on the need to vote yes. Get the marketing materials to your customers. Go to massrighttorepair.org or email aaron.lowe@autocare.org 
            • Big supporters of this initiative are:CARE: Coalition of Automotive Repair Equality
            • All the major retailers and distributors
            • AWDA
            • This is not the time to sit on the sidelines. Everyone's help is needed
            • Vehicle data ownershipMost people don’t know their car is transmitting data- have no control of data
            • People who are made aware want to have control of data and be activist
            • Telematic data- transmitted wirelessly, by the year 2022 87% of new vehicles will be transmitting wirelessly
            • Right to Repair- passed in 2013, make nationwide program. Same access as the dealership. Telematic data left out. Have legislation to amend the Right to Repair Act to include telematics data. Pursuing ballot question for voters to vote if legislation doesn’t go through.Hoping by Fall of 2020 legislation or ballot will be passed
            • 66 sponsors of the bill, need 100 to be sure it will be passed
            • Get involvedLet your legislators know the issue of data
            • Create a relationship with your congressperson- have them visit your business to hear your story
            • Autocare.org – government affairs section, telematics petition
            • Yourcaryourdata.org – download information to educate employees and customers
            • Educational campaign- activate industry
            • Tariffs-tax on the American consumerWill affect consumer
            • Consolidation of industrySuppliers and distribution- service provider next
            • Opportunity for buyer and seller of businesses  

            Resources:

            • Thanks to Bill Hanvey and Aaron Lowe for their contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com/register

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

             

            ]]>            b600e033-02e6-4953-8b7d-5ca548fd3fc8Fri, 25 Sep 2020 00:15:00 -040031:38falsefull574574Massachusetts Right to Repair Law 2020: Vehicle Data Access [RR 574] Welcome to an important and vital episode as it relates to how we will do business in the future. It’s about access to data that will be necessary to fix our clients' vehicles. There is some astounding money being put up against this pro-consumer initiative in Massachusetts. The intention of this episode is to serve up awareness and the impact a NO vote from Massachusetts voters will mean to automotive repair going forward. By 2022, 87% of new vehicles will be transmitting telematic data wirelessly. But who owns the data? The car manufacturer does. Without access to data, the independent service professional will not be able to get specific diagnostic data. They will hold all the cards and charge handsomely for it. My guests are advocates of this ‘Right to Repair Law - Vehicle Data Access Requirement Initiative (2020)’. Bill Hanvey, President and CEO of Auto Care Association, and Aaron Lowe, Senior Vice President, Regulatory and Government Affairs. Find the show notes at https://remarkableresults.biz/e574.            Succession Planning: With an Internal Candidate [THA 190]Succession Planning: With an Internal Candidate

            https://youtu.be/_X2_dLgqJ0E

            Bob Ward is the President of Wardden LLC, Bob began his business career at a franchised car dealership, overcoming obstacles to learn and earn the required skills to become Controller, General Manager and then, a minority owner of Tacoma Dodge in Washington.

            A native of Seattle, Bob serves as a financial advisor and consultant to small business owners throughout the United States. He believes that your business should always be ready for expansion or sale, you should get paid for what you built and, when you decide to leave it, your company should continue to prosper. He believes in a Perpetual Business where there is Value, Continuity and Legacy. Look for Bob’s Previous Episode HERE. Warden LLC website HERE.

            Steve LaFleur, owner of Prescott Import Car Service in Prescott, AZ. Steve has made an agreement with two internal candidates to pass on ownership.

            Steve began his career in the automotive field as a technician in 1976 while working for Volvo and Mercedes dealers and has held an ASE Master certification since 1978. In 1983 he went to work in the shop that would later become Prescott Import Car Service, purchasing it from the owner in 1985.

            In 1992, Import Car Service became an authorized Bosch Car Service Center and a Volkswagen Authorized Service Dealer, performing O.E.M. warranty repairs and service for VW and Bosch products.

            An ASA member since 1988, he received an Accredited Automotive Manager degree from the Automotive Management Institute in 1998. Steve was president of the Prescott chapter of ASA Arizona from 1997 to 2000 and continues to be active at the state and local levels.

            In line with his desire to strengthen his management skills, Steve was a member of the Bob O’Connor Bottom Line Impact Group (a focus group for independent repair shops) for several years and afterward was involved in a state-wide “Twenty Group”—an offshoot of the O’Conner organization—made up of several state-wide independent repair shops.

            Committed to running an ethical business, he sits on the advisory board of the Better Business Bureau of North Central Arizona.

            Now nearly forty years later, Prescott Import Car Service has evolved from a small one-person shop into a six-bay, eight-employee operation, with about $1.4 million in sales annually.

            Dave Mendez, co-buyer of Prescott Import Car Service and a 10-year employee.

            Key Talking Points:

            • 85% of all small businesses do not survive the departure of the current owner.
            • They will sell as liquidation or sold to an inside or outside buyer. Only two choices
            • You plan on selling your business on the day you open
            • We are going to leave this planet and we are going to stop working someday.
            • You need to have assets to sustain yourself when you retire.You must plan for it
            • Steve has been in business for 35 yearsHe has included his people in business decisions for a long time
            • That helped prepare them to understand the business better
            • Open your mind to listen to your peers on succession planning. Ask and learn
            • Consider having serious discussions with internal candidates to find their tolerance for becoming a business owner.
            • With every interview, you must put succession or ownership on the table to find out the potential employee’s leaning. Give people the possibility of more than just a weekly paycheck.
            • Steve took a class from Bob in July 2017 on building a ‘Perpetual Business’.
            • The place to start:The realization that you are leavingTragedy may strike
            • A call to action in the event of a tragedyPasswords, Signing Checks
            • You can do all of this to prepare for succession.
            • Discover if there is a great chance to sell to a cash buyer outside the company
            • You must plan
            • Consider allowing an opportunity to the people who have helped make your business great.They must have passion and commitment. You can solve for all other needs, but passion, commitment, and dedication are required.
            • Give your internal team all the tools, mentoring, coaching, learning
            • Decide to get a signed, sealed agreement by a certain date.
            • Your internal candidate can be nervous about becoming an owner and that can be humbling and challenging.
            • In this case, the wives were on board with the transaction.
            • One in four succession plans include two candidates according to Bob’s practice
            • The transaction must feel right or it will fail.The relationship must be strong and there needs to be a strong bond.
            • Internal candidates: Think of them as partners and if you can imagine that, they may be consideredYou will look at your employees differently.
            • Who has the aptitude and passion for being an owner?
            • Essential conversation for every staff member“I am always planning for the continuity of my business. What is most important to your career. Where do you see your future, ultimately?”
            • Owners earn the people they have, and their success.
            • Outside candidates may not necessarily treat your customer the same as you than an internal candidate has understood.
            • Start planning now
            • Find a new employee for a needed position. No matter the position. Put this statement in your ad.‘The possibility of ownership.’
            • You may attract a candidate who has this goal.
            • Break the ice with your people. Ask.
            • You must discuss with wife, family, and what does life look like after a sale.
            • It takes time to build a transaction.
            • The people are the business. They make money. They are your most important asset.
            • Business owners must have an ownership culture in their company and build their company around the team.Everyone can be treated like a partner with that culture.
            • It is the growth and development that is the highest calling of leadership. Quote from Harvey Firestone

            Resources:


            Facebook   Twitter   Linked In   Email

            Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy Carm a Cup of Coffee 

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

             

             

             

            This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

             

            ]]>

            https://youtu.be/_X2_dLgqJ0E

            Bob Ward is the President of Wardden LLC, Bob began his business career at a franchised car dealership, overcoming obstacles to learn and earn the required skills to become Controller, General Manager and then, a minority owner of Tacoma Dodge in Washington.

            A native of Seattle, Bob serves as a financial advisor and consultant to small business owners throughout the United States. He believes that your business should always be ready for expansion or sale, you should get paid for what you built and, when you decide to leave it, your company should continue to prosper. He believes in a Perpetual Business where there is Value, Continuity and Legacy. Look for Bob’s Previous Episode HERE. Warden LLC website HERE.

            Steve LaFleur, owner of Prescott Import Car Service in Prescott, AZ. Steve has made an agreement with two internal candidates to pass on ownership.

            Steve began his career in the automotive field as a technician in 1976 while working for Volvo and Mercedes dealers and has held an ASE Master certification since 1978. In 1983 he went to work in the shop that would later become Prescott Import Car Service, purchasing it from the owner in 1985.

            In 1992, Import Car Service became an authorized Bosch Car Service Center and a Volkswagen Authorized Service Dealer, performing O.E.M. warranty repairs and service for VW and Bosch products.

            An ASA member since 1988, he received an Accredited Automotive Manager degree from the Automotive Management Institute in 1998. Steve was president of the Prescott chapter of ASA Arizona from 1997 to 2000 and continues to be active at the state and local levels.

            In line with his desire to strengthen his management skills, Steve was a member of the Bob O’Connor Bottom Line Impact Group (a focus group for independent repair shops) for several years and afterward was involved in a state-wide “Twenty Group”—an offshoot of the O’Conner organization—made up of several state-wide independent repair shops.

            Committed to running an ethical business, he sits on the advisory board of the Better Business Bureau of North Central Arizona.

            Now nearly forty years later, Prescott Import Car Service has evolved from a small one-person shop into a six-bay, eight-employee operation, with about $1.4 million in sales annually.

            Dave Mendez, co-buyer of Prescott Import Car Service and a 10-year employee.

            Key Talking Points:

            • 85% of all small businesses do not survive the departure of the current owner.
            • They will sell as liquidation or sold to an inside or outside buyer. Only two choices
            • You plan on selling your business on the day you open
            • We are going to leave this planet and we are going to stop working someday.
            • You need to have assets to sustain yourself when you retire.You must plan for it
            • Steve has been in business for 35 yearsHe has included his people in business decisions for a long time
            • That helped prepare them to understand the business better
            • Open your mind to listen to your peers on succession planning. Ask and learn
            • Consider having serious discussions with internal candidates to find their tolerance for becoming a business owner.
            • With every interview, you must put succession or ownership on the table to find out the potential employee’s leaning. Give people the possibility of more than just a weekly paycheck.
            • Steve took a class from Bob in July 2017 on building a ‘Perpetual Business’.
            • The place to start:The realization that you are leavingTragedy may strike
            • A call to action in the event of a tragedyPasswords, Signing Checks
            • You can do all of this to prepare for succession.
            • Discover if there is a great chance to sell to a cash buyer outside the company
            • You must plan
            • Consider allowing an opportunity to the people who have helped make your business great.They must have passion and commitment. You can solve for all other needs, but passion, commitment, and dedication are required.
            • Give your internal team all the tools, mentoring, coaching, learning
            • Decide to get a signed, sealed agreement by a certain date.
            • Your internal candidate can be nervous about becoming an owner and that can be humbling and challenging.
            • In this case, the wives were on board with the transaction.
            • One in four succession plans include two candidates according to Bob’s practice
            • The transaction must feel right or it will fail.The relationship must be strong and there needs to be a strong bond.
            • Internal candidates: Think of them as partners and if you can imagine that, they may be consideredYou will look at your employees differently.
            • Who has the aptitude and passion for being an owner?
            • Essential conversation for every staff member“I am always planning for the continuity of my business. What is most important to your career. Where do you see your future, ultimately?”
            • Owners earn the people they have, and their success.
            • Outside candidates may not necessarily treat your customer the same as you than an internal candidate has understood.
            • Start planning now
            • Find a new employee for a needed position. No matter the position. Put this statement in your ad.‘The possibility of ownership.’
            • You may attract a candidate who has this goal.
            • Break the ice with your people. Ask.
            • You must discuss with wife, family, and what does life look like after a sale.
            • It takes time to build a transaction.
            • The people are the business. They make money. They are your most important asset.
            • Business owners must have an ownership culture in their company and build their company around the team.Everyone can be treated like a partner with that culture.
            • It is the growth and development that is the highest calling of leadership. Quote from Harvey Firestone

            Resources:


            Facebook   Twitter   Linked In   Email

            Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy Carm a Cup of Coffee 

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

             

             

             

            This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

             

            ]]>            d2023cad-07bd-4595-9819-4dd64377c0f9Thu, 24 Sep 2020 00:15:00 -040046:23falsefull190190THA 190 Succession with an Internal Candidate In keeping with my goal to keep the succession theme burning as we face the reality that many of you need to retire and sell your business and many of you would like to become business owners. This episode reveals a transaction with two internal non-family successors. Bob Ward anchors this episode as he helped orchestrate this transaction. I’m with business owner Steve LaFleur from Prescott Import Car Service and one of the internal co-buyers, Dave Mendez. Dave has worked for Steve for 10 years. This very candid conversation will help move your succession plans forward and you can get all the key talking points from this episode at remarkableresults.biz/a190. These key talking points will make for a great planning agenda.            Procedures and Systems Part 2 with Brian Gillis [RR 573]Procedures and Systems Part 2 with Brian GillisBrian Gillis is the Chief You Net Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training.

            More about Brian Gillis…

            • 25+ Years owning and operating auto repair shops in Texas, Georgia and Colorado, multi-unit stores
            • Hired and Trained over 2000 staff members
            • Budgeting and Profits Brian’s Specialty
            • Smooth as silk with customers

            Brian’s previous episodes are HERE.

            Key Talking Points:

            • Processes and proceduresStart with SOP- using dropbox/google docs as place to store it. Can easily update dropbox as things change with technology/equipment etc. You can also add documentation and videos. 
            • Blank template that has 4 questions- Why am I documenting this procure? Who will be responsible (who will create it and who will execute it), what are key elements? How is it done step by step?
            • Majority of SOF’s you do want to involve your team (with few exceptions). It’ll be easier to have input and have buy in for employees. 
            • Follow up procedure and method to do so
            • Essential for becoming multi shop business 
            • Example- answering phoneHow- most important and often the most difficult. Scripts can be helpful to capture vehicles, continue professionalism, time management and be consistent.  Inquiry, oil change call, price shopper 
            • Why do SOP?Improve value of business
            • Training for turnover and validating your team and associates (someone changes position)
            • Keep employees consistent- validate with employee then hold accountable
            • Biggest struggle- how do we run our business?Start by thinking through your regular day- Define the particular way you do things
            • Failure to perform- Don't know, can't do, or dont care. Eliminate the “don’t know” by having SOP’s and eliminate the confusion.
            • Most shops have procedures but they aren’t documented- additional time training over and over again 

            Link to Brian's Company: You Net Results HERE

            Resources:

            • Thanks to Brian Gillis for his contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

            Learn more about NAPA Smart Sign and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

            ]]>            Brian Gillis is the Chief You Net Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training.

            More about Brian Gillis…

            • 25+ Years owning and operating auto repair shops in Texas, Georgia and Colorado, multi-unit stores
            • Hired and Trained over 2000 staff members
            • Budgeting and Profits Brian’s Specialty
            • Smooth as silk with customers

            Brian’s previous episodes are HERE.

            Key Talking Points:

            • Processes and proceduresStart with SOP- using dropbox/google docs as place to store it. Can easily update dropbox as things change with technology/equipment etc. You can also add documentation and videos. 
            • Blank template that has 4 questions- Why am I documenting this procure? Who will be responsible (who will create it and who will execute it), what are key elements? How is it done step by step?
            • Majority of SOF’s you do want to involve your team (with few exceptions). It’ll be easier to have input and have buy in for employees. 
            • Follow up procedure and method to do so
            • Essential for becoming multi shop business 
            • Example- answering phoneHow- most important and often the most difficult. Scripts can be helpful to capture vehicles, continue professionalism, time management and be consistent.  Inquiry, oil change call, price shopper 
            • Why do SOP?Improve value of business
            • Training for turnover and validating your team and associates (someone changes position)
            • Keep employees consistent- validate with employee then hold accountable
            • Biggest struggle- how do we run our business?Start by thinking through your regular day- Define the particular way you do things
            • Failure to perform- Don't know, can't do, or dont care. Eliminate the “don’t know” by having SOP’s and eliminate the confusion.
            • Most shops have procedures but they aren’t documented- additional time training over and over again 

            Link to Brian's Company: You Net Results HERE

            Resources:

            • Thanks to Brian Gillis for his contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

            Learn more about NAPA Smart Sign and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

            ]]>            fbf9f186-60e8-42f9-badd-2fd38df20584Tue, 22 Sep 2020 00:15:00 -040035:37falsefull573573Procedures and Systems Part 2 with Brian Gillis [RR 573] Welcome to the second part of processes and systems with Brian Gillis. Brian is the Chief You Net-Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training. A big part of building your Standard Operating Procedures is to start. Brian shares his formula and discipline for not only starting but for continual improvement. Get Brian’s bio and talking points and his previous episodes at remarkableresults.biz/e573 .            Delayed Maintenance: The Power of Appointments [THA 189]Delayed Maintenance: The Power of Appointments

            https://youtu.be/QesNYucngag

            Panel:

            Brett Beachler, is Vice President of Beachlers Vehicle Care and Repair, Peoria, IL. Brett has been in the automotive industry for 30+ years and is third generation family. He started in the family business at about age 13 maintaining the business property.

            Brett graduated from Bradley University with a bachelor of science in business. He departed the family business to work in the corporate world for four years. His Dad, Terry, asked Brett to re-join the family business. Since that time, Brett has not looked back and has enjoyed almost every minute of his time in the family business. Listen to Brett’s previous episodes HERE.

            Bill Thompson is the President of IMR Inc. Founded in 1975, IMR conducts syndicated and proprietary market research studies that focus on the automotive industry including the automotive aftermarket, heavy duty and fleet segments. Since Bill joined IMR in 2003, the company has expanded its research portfolio and service offerings to provide a wide range of strategic and tactical solutions that provide insight into your most pressing questions. With a focus on industry trends, consumer and repair shop purchasing behavior, channel trends and many other important metrics, IMR’s research provides insight into your market that can bring you closer to your customers, distribution channels and market opportunities. Listen to Bill's previous episodes HERE.

            Key Talking Points:

            • The percent of vehicles on the road that were delaying maintenance, in 2016, there was about
            • According to IMR research, delayed maintenance hit a peak in early August 2020 at 30% and started to drop. Bill believes it will normalize to the norm of 17-18% as the year progresses.This was a direct reason for Covid-19
            • Brett says the advisors always need to be in the education mode. You always need to explain ’why’ the consumer will benefit from a repair or maintenance.
            • IMR does a weekly survey with consumers to compile this information
            • The trend is up regarding people who are looking at reviews before deciding on a shop.
            • Consumers are also looking for a ‘touchless’ customer experience
            • In Brett does not have his customers making a big deal about touchless and masks. He says his smaller town, he believes, does not make this a large factor in doing business with him.The stats prove out that geographically
            • Financing Options for Major Costly Repair data is at 40% showing that consumers do want options to help them to keep their vehicle safe and reliable.
            • In a recent week, IMR survey showed, 60% of consumers are willing to take a future appointment for their next service/repair.
            • Brett is doing ‘permission’ calling their customer in the future.Your advisors need to be asking questions on the ‘long game’ of your customer’s car.
            • They call and set appointment vs setting the appointment such as in a dentist office or hair salon
            • If we schedule our next dental appointment or hair cut/color why would we not want to schedule our next vehicle service?
            • Too many people say that they will trade their car in so they don’t need to service or maintain what they haveShow them the numbers and they may just realize the cost of money, energy and time to buy a newer vehicle
            • See Brett’s previous episode here on his strategy: https://remarkableresults.biz/town-hall-academy/a020/
            • He buys a 4-year-old car, keeps it until it reaches 250,000 miles.
            • With the data in the survey, Brett believes he should start to book a future appointment since 60% of consumers are willing to accept. Consider the trust factor as you ask a customer to set future appointments
            • Government (2020) reimbursement is at 57.5 cents per mile (https://bit.ly/35vAI6a)Brett has verified the number and that is a critical number to understand that vehicle ownership is not all gas and repairs

            Resources:


            Facebook   Twitter   Linked In   Email

            Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy Carm a Cup of Coffee 

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

             

             

             

            This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

            ]]>

            https://youtu.be/QesNYucngag

            Panel:

            Brett Beachler, is Vice President of Beachlers Vehicle Care and Repair, Peoria, IL. Brett has been in the automotive industry for 30+ years and is third generation family. He started in the family business at about age 13 maintaining the business property.

            Brett graduated from Bradley University with a bachelor of science in business. He departed the family business to work in the corporate world for four years. His Dad, Terry, asked Brett to re-join the family business. Since that time, Brett has not looked back and has enjoyed almost every minute of his time in the family business. Listen to Brett’s previous episodes HERE.

            Bill Thompson is the President of IMR Inc. Founded in 1975, IMR conducts syndicated and proprietary market research studies that focus on the automotive industry including the automotive aftermarket, heavy duty and fleet segments. Since Bill joined IMR in 2003, the company has expanded its research portfolio and service offerings to provide a wide range of strategic and tactical solutions that provide insight into your most pressing questions. With a focus on industry trends, consumer and repair shop purchasing behavior, channel trends and many other important metrics, IMR’s research provides insight into your market that can bring you closer to your customers, distribution channels and market opportunities. Listen to Bill's previous episodes HERE.

            Key Talking Points:

            • The percent of vehicles on the road that were delaying maintenance, in 2016, there was about
            • According to IMR research, delayed maintenance hit a peak in early August 2020 at 30% and started to drop. Bill believes it will normalize to the norm of 17-18% as the year progresses.This was a direct reason for Covid-19
            • Brett says the advisors always need to be in the education mode. You always need to explain ’why’ the consumer will benefit from a repair or maintenance.
            • IMR does a weekly survey with consumers to compile this information
            • The trend is up regarding people who are looking at reviews before deciding on a shop.
            • Consumers are also looking for a ‘touchless’ customer experience
            • In Brett does not have his customers making a big deal about touchless and masks. He says his smaller town, he believes, does not make this a large factor in doing business with him.The stats prove out that geographically
            • Financing Options for Major Costly Repair data is at 40% showing that consumers do want options to help them to keep their vehicle safe and reliable.
            • In a recent week, IMR survey showed, 60% of consumers are willing to take a future appointment for their next service/repair.
            • Brett is doing ‘permission’ calling their customer in the future.Your advisors need to be asking questions on the ‘long game’ of your customer’s car.
            • They call and set appointment vs setting the appointment such as in a dentist office or hair salon
            • If we schedule our next dental appointment or hair cut/color why would we not want to schedule our next vehicle service?
            • Too many people say that they will trade their car in so they don’t need to service or maintain what they haveShow them the numbers and they may just realize the cost of money, energy and time to buy a newer vehicle
            • See Brett’s previous episode here on his strategy: https://remarkableresults.biz/town-hall-academy/a020/
            • He buys a 4-year-old car, keeps it until it reaches 250,000 miles.
            • With the data in the survey, Brett believes he should start to book a future appointment since 60% of consumers are willing to accept. Consider the trust factor as you ask a customer to set future appointments
            • Government (2020) reimbursement is at 57.5 cents per mile (https://bit.ly/35vAI6a)Brett has verified the number and that is a critical number to understand that vehicle ownership is not all gas and repairs

            Resources:


            Facebook   Twitter   Linked In   Email

            Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy Carm a Cup of Coffee 

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

             

             

             

            This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

            ]]>            ed229302-5fc2-430a-b3d5-68cd1c685a8dThu, 17 Sep 2020 00:15:00 -040040:05falsefull189189THA 189 Delayed Maintenance - The Power of Appointments This episode is about delayed maintenance and the power of appointments. You are going to find fascinating data and information that will help you make strategic changes in your business. I’m with Bill Thompson, President, IMR Inc. / automotiveresearch.com and shop owner Brett Beachler, Beachler’s Vehicle Care and Repair, Peoria, IL To see the data referenced in this Academy episode you can watch the video on the show notes page or find each chart on the show notes page. BTW there is a ton of great advice here but don’t take my word for it, listen until the end, even in two sessions. Get all the key talking points on the website at remarkableresults.biz/a189            Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]Industry Terminology: It’s Time to Change it. Can You Get Behind This?Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.  Autotex.me website HERE.

            Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). It is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. Its content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation. Bob’s previous episodes are HERE. AAEC website HERE.

            Key Talking Points:

            • Necessary changes to our Industry terminology because of the profession we’ve become
            • We use too many industry terms with our customers such as work order instead of invoice
            • Business Owner - IN vs Shop Owner - OUT Anyone can own a shop, but it takes a certain person to own a business and be a leader.There is also a difference between entrepreneurs and business owners- chasing a dream and ideas vs looking at numbers in business and building people within a business.
            • Work on your business instead of in your business
            • The business owner should elevate to a CEO - Chief Executive Officer
            • Going from a Trade -OUT to a Profession - IN.A change in mindset and discipline to be focused on making net profit. 

             

            • Client strategic business - IN vs Customer-based business - OUT You have a responsibility for clients and have earned trust. Customers come and go.
            • What makes you unique and different? Your value proposition
            • What do you bring to the table that others do not?
            • You don’t sell clients. You council them.
            • Relationships build trust
            • Council not sell- understand vehicle and client. 
            • Changing your mindset using language. If you think of yourself as a CEO vs an owner will change how you approach things as a leaderCEO- IN vs Shop Owner - OUT
            • Service Consultant/Advisor - IN vs Counter salesperson/writer - OUTRelationships built trust
            • Technician- IN vs Mechanic -OUT
            • Invoice - IN vs Work order - OUT 

             

            • The terminology of business software. Acronyms SMS shop management system,
            • DMS (dealer management system) vs POS (point of sale system)
            • Development - IN vs Training - OUTDevelopment classes scheduled for the next year for entire team
            • Attracting younger generation- skill level continues to elevate with the amount of technology within vehicles 

             

            • Business cards for your team members should include their certifications or professional accreditations
            • Change starts with the owner- set expectations and defines the language used within the business You have to understand your people, how to communicate, motivate, and train. 
            • Are you training and developing your technician? Are they certified? Continue to develop your knowledge
            • Every team member should have a business card with certifications
            • Instructors - IN vs Trainers - OUT - instructors have done research priorAnswer all questions
            • Have a thorough investment with their time and always continue to work on presentation skills
            • Having great knowledge does not necessarily help be a great instructor. You need to know how to be a great presenter. Always looking at how to transfer knowledge and engagement with student
            • A language improvement starts with the ownerThe owner has to lead
            • Are you taking the time to make your people feel like technicians or consultant
            • DVI does not mean you are paperlessDigital does create a paper trail

             

            • Pro Market Collaborative - IN vs Independent Aftermarket - OUT
            • VSP - Vehicle Service Professional

             

            Resources:

            • Thanks to Bob Greenwood and Chris Cloutier for their contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

            Learn more about PROimage and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

            ]]>            Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.  Autotex.me website HERE.

            Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). It is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. Its content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation. Bob’s previous episodes are HERE. AAEC website HERE.

            Key Talking Points:

            • Necessary changes to our Industry terminology because of the profession we’ve become
            • We use too many industry terms with our customers such as work order instead of invoice
            • Business Owner - IN vs Shop Owner - OUT Anyone can own a shop, but it takes a certain person to own a business and be a leader.There is also a difference between entrepreneurs and business owners- chasing a dream and ideas vs looking at numbers in business and building people within a business.
            • Work on your business instead of in your business
            • The business owner should elevate to a CEO - Chief Executive Officer
            • Going from a Trade -OUT to a Profession - IN.A change in mindset and discipline to be focused on making net profit. 

             

            • Client strategic business - IN vs Customer-based business - OUT You have a responsibility for clients and have earned trust. Customers come and go.
            • What makes you unique and different? Your value proposition
            • What do you bring to the table that others do not?
            • You don’t sell clients. You council them.
            • Relationships build trust
            • Council not sell- understand vehicle and client. 
            • Changing your mindset using language. If you think of yourself as a CEO vs an owner will change how you approach things as a leaderCEO- IN vs Shop Owner - OUT
            • Service Consultant/Advisor - IN vs Counter salesperson/writer - OUTRelationships built trust
            • Technician- IN vs Mechanic -OUT
            • Invoice - IN vs Work order - OUT 

             

            • The terminology of business software. Acronyms SMS shop management system,
            • DMS (dealer management system) vs POS (point of sale system)
            • Development - IN vs Training - OUTDevelopment classes scheduled for the next year for entire team
            • Attracting younger generation- skill level continues to elevate with the amount of technology within vehicles 

             

            • Business cards for your team members should include their certifications or professional accreditations
            • Change starts with the owner- set expectations and defines the language used within the business You have to understand your people, how to communicate, motivate, and train. 
            • Are you training and developing your technician? Are they certified? Continue to develop your knowledge
            • Every team member should have a business card with certifications
            • Instructors - IN vs Trainers - OUT - instructors have done research priorAnswer all questions
            • Have a thorough investment with their time and always continue to work on presentation skills
            • Having great knowledge does not necessarily help be a great instructor. You need to know how to be a great presenter. Always looking at how to transfer knowledge and engagement with student
            • A language improvement starts with the ownerThe owner has to lead
            • Are you taking the time to make your people feel like technicians or consultant
            • DVI does not mean you are paperlessDigital does create a paper trail

             

            • Pro Market Collaborative - IN vs Independent Aftermarket - OUT
            • VSP - Vehicle Service Professional

             

            Resources:

            • Thanks to Bob Greenwood and Chris Cloutier for their contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

            Learn more about PROimage and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

            ]]>            fd4b04f8-2756-49c3-a36c-7e473e5ab77cTue, 15 Sep 2020 00:15:00 -040037:14falsefull571571Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571] The Panel: Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Text Me. He spent many years in the software industry developing solutions for companies, and Bob Greenwood is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC) a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. Welcome to a fun and fast paced show for you all about the language of our beloved aftermarket. Chris and Bob are providing provocative ideas for change in the language we use. They believe that many of the words we use don’t have the same meaning today that they did years ago. Some of the language they feel we need to remove is training, customer, and business owner to name just a few. We’ve taken great notes for you so you can use as an agenda in your next team or networking meetings, Go to the show notes page at remarkableresults.biz/e571 . Also find Chris and Bob’s bios and links to their previous episodes.            Margaret Palango – 20 Questions in 30 Minutes [RR 570]Margaret Palango - 20 Questions in 30 MinutesMargaret Palango is the Executive Vice President at Autoshop Solutions, Inc. based in Apex, North Carolina. She has overseen and been a key catalyst in Autoshop Solutions’ growth into the award-winning website design and internet marketing agency it is today.

            In her role as Executive Vice President, Margaret leads the Sales, Marketing, Services, and Development teams at Autoshop Solutions, as they continue to be the industry’s gold standard for internet marketing solutions.

            Margaret joined Autoshop Solutions in 2006 when she began establishing its brand position for quality website design and progressive internet marketing. During her time with Autoshop Solutions, Margaret has expanded her responsibilities. She started with direct client management before moving on to managing the entire website production process. Margaret enjoys taking every opportunity to share her marketing expertise with clients, employees, and fellow automotive industry professionals. She now spends her time working with industry partners to bring internet marketing solutions to the Automotive Aftermarket.

            When she is not working, Margaret enjoys spending time with her husband and children. On the weekend they can often be found driving their cars to a local PCA event. Margaret is an active member of the North Carolina Hurricane Region Porsche Club.

            20 Questions:

            1. Do you have a strong intuition? Do you listen to it?Yes, daily! Relies on it for difficult decisions, never regrets listening to her intuition. Developed stronger in professional life.
            2. Any good habits that you would like to share?During COVID created a habit to do 10-minute yoga, continues to still do it. Sets tone for the day. Creates balance for the day  
            3. Do you still have the fire you had when you first started?Yes, feels like she's just getting started. Continues to grow and make changes. Stays new and fresh.  
            4. If you could pick up a new skill in an instant what would it be?Writing (blog posts, stories etc). Would like to develop written communication skills.
            5. What is the latest book you read? Big take-a-way?“Fear is my homeboy” How to be the CEO of you, challenge, and let yourself grow along the way.  
            6. How do you manage work/life harmony?The calendar is the number 1 tool to prioritize. Everything is scheduled during the workday to minimize bringing any work home. Outsourcing chores at home so time at home is more fulfilling. Moves tasks on the calendar but never deletes them. 
            7. If you could send a message to yourself 10 years ago, what would you tell the younger YOU?Prioritize your personal time without guilt, guilt of trying to be everything to everyone. It’ll all be okay and you WILL get there.  
            8. What did you sacrifice in the early days to get where you are today?Trying to do it all and running yourself into the ground but doesn’t regret it because she learned from the experience.
            9. Do you see obstacles not as roadblocks but as opportunities?Yes, an opportunity every time. Love the challenge. Opportunity to grow. Often shares roadblocks with the team to put together a plan with a timeframe to get done.  
            10. What do you do for fun?Hike and take drives 
            11. Any secrets to ‘time suck’?Planning and prioritizing what you consume  
            12. How much training per year do you get?Personal development- Women in AutoCare conference 
            13. American Marketing Association- once a month lunch and learns, keeping up with trends  
            14. How does one start to build a strong business culture?Accountability for your team- when you hold your team accountable it builds trust which leads to teamwork 
            15. While working remotely they instilled virtual team meetings between different departments for clear communication and collaboration, a virtual happy hour once a month. Happy team members mean happy customers.   
            16. What are you doing to put the Customer first in your business?Customer success team- training the team and empowering them.  
            17. Ever made a major pivot in your business? If yes, what?Remote virtual culture 
            18. 2018 pivoted how they offer services- a positive impact on business. Evaluated based on customer feedback.  
            19. What is your dream car? Do you own it?Searched for over a year to find 2012 Porsche 9114's 
            20. What skills do you delegate because you're not good at them?Outsource writing 
            21. Strong teams always win. What is your winning formula in developing a strong team?Training is the foundation of a strong team. Train, set the expectation, and then move out of the way. Let them make mistakes and learn.     
            22. If I asked a good friend or peer what is the secret to your success what would they say?Positive attitude and some grit
            23. How long ago did you update your website?The new version launch of website in October 

            Resources:

            • Thanks to Margaret Palango for her contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

            This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

            ]]>            Margaret Palango is the Executive Vice President at Autoshop Solutions, Inc. based in Apex, North Carolina. She has overseen and been a key catalyst in Autoshop Solutions’ growth into the award-winning website design and internet marketing agency it is today.

            In her role as Executive Vice President, Margaret leads the Sales, Marketing, Services, and Development teams at Autoshop Solutions, as they continue to be the industry’s gold standard for internet marketing solutions.

            Margaret joined Autoshop Solutions in 2006 when she began establishing its brand position for quality website design and progressive internet marketing. During her time with Autoshop Solutions, Margaret has expanded her responsibilities. She started with direct client management before moving on to managing the entire website production process. Margaret enjoys taking every opportunity to share her marketing expertise with clients, employees, and fellow automotive industry professionals. She now spends her time working with industry partners to bring internet marketing solutions to the Automotive Aftermarket.

            When she is not working, Margaret enjoys spending time with her husband and children. On the weekend they can often be found driving their cars to a local PCA event. Margaret is an active member of the North Carolina Hurricane Region Porsche Club.

            20 Questions:

            1. Do you have a strong intuition? Do you listen to it?Yes, daily! Relies on it for difficult decisions, never regrets listening to her intuition. Developed stronger in professional life.
            2. Any good habits that you would like to share?During COVID created a habit to do 10-minute yoga, continues to still do it. Sets tone for the day. Creates balance for the day  
            3. Do you still have the fire you had when you first started?Yes, feels like she's just getting started. Continues to grow and make changes. Stays new and fresh.  
            4. If you could pick up a new skill in an instant what would it be?Writing (blog posts, stories etc). Would like to develop written communication skills.
            5. What is the latest book you read? Big take-a-way?“Fear is my homeboy” How to be the CEO of you, challenge, and let yourself grow along the way.  
            6. How do you manage work/life harmony?The calendar is the number 1 tool to prioritize. Everything is scheduled during the workday to minimize bringing any work home. Outsourcing chores at home so time at home is more fulfilling. Moves tasks on the calendar but never deletes them. 
            7. If you could send a message to yourself 10 years ago, what would you tell the younger YOU?Prioritize your personal time without guilt, guilt of trying to be everything to everyone. It’ll all be okay and you WILL get there.  
            8. What did you sacrifice in the early days to get where you are today?Trying to do it all and running yourself into the ground but doesn’t regret it because she learned from the experience.
            9. Do you see obstacles not as roadblocks but as opportunities?Yes, an opportunity every time. Love the challenge. Opportunity to grow. Often shares roadblocks with the team to put together a plan with a timeframe to get done.  
            10. What do you do for fun?Hike and take drives 
            11. Any secrets to ‘time suck’?Planning and prioritizing what you consume  
            12. How much training per year do you get?Personal development- Women in AutoCare conference 
            13. American Marketing Association- once a month lunch and learns, keeping up with trends  
            14. How does one start to build a strong business culture?Accountability for your team- when you hold your team accountable it builds trust which leads to teamwork 
            15. While working remotely they instilled virtual team meetings between different departments for clear communication and collaboration, a virtual happy hour once a month. Happy team members mean happy customers.   
            16. What are you doing to put the Customer first in your business?Customer success team- training the team and empowering them.  
            17. Ever made a major pivot in your business? If yes, what?Remote virtual culture 
            18. 2018 pivoted how they offer services- a positive impact on business. Evaluated based on customer feedback.  
            19. What is your dream car? Do you own it?Searched for over a year to find 2012 Porsche 9114's 
            20. What skills do you delegate because you're not good at them?Outsource writing 
            21. Strong teams always win. What is your winning formula in developing a strong team?Training is the foundation of a strong team. Train, set the expectation, and then move out of the way. Let them make mistakes and learn.     
            22. If I asked a good friend or peer what is the secret to your success what would they say?Positive attitude and some grit
            23. How long ago did you update your website?The new version launch of website in October 

            Resources:

            • Thanks to Margaret Palango for her contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

            This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

            ]]>            9a4fc04c-0605-4676-8e7d-abb9db36ce65Fri, 11 Sep 2020 00:15:00 -040031:22falsefull570570Margaret Palango - 20 Questions in 30 Minutes [RR 570] Margaret is the Executive Vice President at Autoshop Solutions in Raleigh-Durham, North Carolina Area. She shares some great and applicable advice on grit and positive thinking while emphasizing on the importance of building trust and building better teamwork. Margaret Palango also talks about how she relies on her intuition whenever there is a difficult decision to make. She never regrets listening to her intuition. She made her intuition stronger in her professional life. Find the key talking points, Margaret Palango’s bio and links to his previous episodes at remarkableresults.biz/e570            Succession With a Family Member [THA 188]Succession With a Family MemberJessica Carrino grew up in the St Charles, MO area as the only child to Ron and Sonja. She graduated from Western Kentucky University with a Bachelor’s of Science degree in Geography and Architecture. She decided to come into the family business and has now taken on the role of Back office manager for Sparks. When she is not working, she likes to spend time with her husband Mike and daughter Lana. She loves watching Lana at gymnastics and horseback riding. She hopes to one day design and build her own home on private land. Listen to Jessica's Previous Episodes HERE. Ron Tinner from Sparks Tire and Auto, St. Charles, MO a NAPA CarCare Center. Listen to Ron's Previous Episodes HERE. David Justice has been an auto care professional for over 30 years. He grew up in the family business working for his father. At, a young age David purchased his father’s business and went on his own. Over the years David had multiple Shell Gas stations. Find David’s other episodes HERE. Key Talking Points:
            • Jessica Carrino and Ron Tinner from Sparks Tire and Auto. Daughter and Father. Ron is also a part-time coach with Repair Shop of Tomorrow
            • David Justice, Repair Shop of Tomorrow
            • The intentions of the owner and son or daughter need to be known to each other
            • Teaching/training of all aspects of the ‘business’ is a long term job. Give plenty of time for the transfer of knowledge to happenNever assume that a sibling will learn it all through osmosis
            • Knowledge transfer needs to be planned and deliberate
            • If more than one sibling each should know their roles and the parent/family leader must pick a final decision maker in the absence of the dad or mom
            • Parents with family in the business need to pay attention to their desires and input into the business.
            • Succession only happens when you take action. Look to your family and/or team to find a candidate you feel will continue the business.
            • It is difficult for many to talk about succession. A mentor or coach can help you
            • If you start to talk about selling or succession some on the team may think, ‘the end if near’ and consider leaving you. Looking for an internal candidate must be done in confidence.
            • If other family members and only one will succeed with the business, there is a problem with others that may not be in the business, but consider having a right to the business valuation within the parents estate.
            • Owners want to see their business succeed and must pick their successor carefully no matter family or internal candidate.
            • Consider putting money into special accounts for the eventual time when there is cash needed for a buy out especially with a family member to buy into the transaction
            • Ron, Jessica and David speak highly to the ‘Profit First’ strategy by putting money into separate accounts ‘silos’. Find a podcast episode with ‘Profit First’ author Mike Michalowicz here: https://remarkableresults.biz/e421/
            • There are many creative ways to put money aside. Could be part of a compensation package to earn equity.
            • You need advisors to help you. Attorney, accountant, consider the impact on a trust, if you have one. Insurance agents, for key life insurance on each other. Consult your business coach. Business evaluation.
            • Ron had a huge transition when he learned to work on the business than in it (E-Myth). Listen to episodes on the E-Myth: https://remarkableresults.biz/captivate-tag/emyth-story/
            • Ron is enjoying helping other shop owners as a business coach as his second career.
            • Jessica is doing things for the business that Ron always wanted to delegate. An example is marketing. She is also very organized and knows her numbers and SMS inside and out.
            • A smart move is to require your successor to have a business coach.
            • One important tactic is to create a critical playbook for the business. A thorough standard of operating procedures.
            • Equity needs to be transferred.There are many elements to consider.Money down, insurance, current profits
            • Setting a timeline
            • Open and transparent discussion
            • Reduction of principle hours worked
            • A general rule is 5 - 7 years to reach a conclusion for the transaction
            • Jessica admits she did not understand the business numbers and she committed to learn them if she was going to become the owner. She watched her dad work in the business and will not have that happen to her.
            • 95% of shop owners are technicians and must understand how to start working on the business. Once they realize they can make more money doing that than working in the business.
            • In Ron’s case, Jessica put money in an account and the business matches it, so when the day comes that money can be used for a down payment and/or for a monthly payment
            • Ron only needs to be at the business now about 2 - 3 hours a day because of how he has transitioned Jessica, however, he still puts in a lot of hours. As his coaching responsibilities increase he will work less at the businessRon is not mentally ready to step aside or slow down.
            • Get a professional evaluation on the property and the business
            • You can set the selling price on a multiple of your EBITA as of today. The contract could state that the final value could change over the term of the contract when the business is totally sold.
            • Selling your business to an outsider, cash flow is critical.
            • Ron says that cash flow is not that important, with a family member. He continues to invest in the business to make it as big as possible for her
            • A family transaction will differ than an outsider candidate because it is family

            Resources:
            Facebook   Twitter   Linked In   Email Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com       This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>            Jessica Carrino grew up in the St Charles, MO area as the only child to Ron and Sonja. She graduated from Western Kentucky University with a Bachelor’s of Science degree in Geography and Architecture. She decided to come into the family business and has now taken on the role of Back office manager for Sparks. When she is not working, she likes to spend time with her husband Mike and daughter Lana. She loves watching Lana at gymnastics and horseback riding. She hopes to one day design and build her own home on private land. Listen to Jessica's Previous Episodes HERE. Ron Tinner from Sparks Tire and Auto, St. Charles, MO a NAPA CarCare Center. Listen to Ron's Previous Episodes HERE. David Justice has been an auto care professional for over 30 years. He grew up in the family business working for his father. At, a young age David purchased his father’s business and went on his own. Over the years David had multiple Shell Gas stations. Find David’s other episodes HERE. Key Talking Points:
            • Jessica Carrino and Ron Tinner from Sparks Tire and Auto. Daughter and Father. Ron is also a part-time coach with Repair Shop of Tomorrow
            • David Justice, Repair Shop of Tomorrow
            • The intentions of the owner and son or daughter need to be known to each other
            • Teaching/training of all aspects of the ‘business’ is a long term job. Give plenty of time for the transfer of knowledge to happenNever assume that a sibling will learn it all through osmosis
            • Knowledge transfer needs to be planned and deliberate
            • If more than one sibling each should know their roles and the parent/family leader must pick a final decision maker in the absence of the dad or mom
            • Parents with family in the business need to pay attention to their desires and input into the business.
            • Succession only happens when you take action. Look to your family and/or team to find a candidate you feel will continue the business.
            • It is difficult for many to talk about succession. A mentor or coach can help you
            • If you start to talk about selling or succession some on the team may think, ‘the end if near’ and consider leaving you. Looking for an internal candidate must be done in confidence.
            • If other family members and only one will succeed with the business, there is a problem with others that may not be in the business, but consider having a right to the business valuation within the parents estate.
            • Owners want to see their business succeed and must pick their successor carefully no matter family or internal candidate.
            • Consider putting money into special accounts for the eventual time when there is cash needed for a buy out especially with a family member to buy into the transaction
            • Ron, Jessica and David speak highly to the ‘Profit First’ strategy by putting money into separate accounts ‘silos’. Find a podcast episode with ‘Profit First’ author Mike Michalowicz here: https://remarkableresults.biz/e421/
            • There are many creative ways to put money aside. Could be part of a compensation package to earn equity.
            • You need advisors to help you. Attorney, accountant, consider the impact on a trust, if you have one. Insurance agents, for key life insurance on each other. Consult your business coach. Business evaluation.
            • Ron had a huge transition when he learned to work on the business than in it (E-Myth). Listen to episodes on the E-Myth: https://remarkableresults.biz/captivate-tag/emyth-story/
            • Ron is enjoying helping other shop owners as a business coach as his second career.
            • Jessica is doing things for the business that Ron always wanted to delegate. An example is marketing. She is also very organized and knows her numbers and SMS inside and out.
            • A smart move is to require your successor to have a business coach.
            • One important tactic is to create a critical playbook for the business. A thorough standard of operating procedures.
            • Equity needs to be transferred.There are many elements to consider.Money down, insurance, current profits
            • Setting a timeline
            • Open and transparent discussion
            • Reduction of principle hours worked
            • A general rule is 5 - 7 years to reach a conclusion for the transaction
            • Jessica admits she did not understand the business numbers and she committed to learn them if she was going to become the owner. She watched her dad work in the business and will not have that happen to her.
            • 95% of shop owners are technicians and must understand how to start working on the business. Once they realize they can make more money doing that than working in the business.
            • In Ron’s case, Jessica put money in an account and the business matches it, so when the day comes that money can be used for a down payment and/or for a monthly payment
            • Ron only needs to be at the business now about 2 - 3 hours a day because of how he has transitioned Jessica, however, he still puts in a lot of hours. As his coaching responsibilities increase he will work less at the businessRon is not mentally ready to step aside or slow down.
            • Get a professional evaluation on the property and the business
            • You can set the selling price on a multiple of your EBITA as of today. The contract could state that the final value could change over the term of the contract when the business is totally sold.
            • Selling your business to an outsider, cash flow is critical.
            • Ron says that cash flow is not that important, with a family member. He continues to invest in the business to make it as big as possible for her
            • A family transaction will differ than an outsider candidate because it is family

            Resources:
            Facebook   Twitter   Linked In   Email Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com       This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>            7ee380a8-5894-4653-acf1-bee94511f0d5Thu, 10 Sep 2020 00:15:00 -040044:31falsefull188188THA 188 - Succession with a Family Member Family succession can be different than selling to a non-family member, yet many components of a transaction are similar. Jessica and Ron were very forthcoming and business coach Dave Justice helped shape the plan. The panel: Ron Tinner, owner of Sparks Tire and Auto, along with his daughter Jessica Carrino. Jessica will become the owner, and they share their story about making a family transaction work. David Justice from Repair shop of Tomorrow is their business coach. Succession is one of the hottest trends in our industry. So many want to retire, pass the business on to family or sell to a team member. Selling to another shop owner or group is also in the cars. We can’t talk about this enough. For the key talking points, audio and video go to remarkableresults.biz/a188.            Electrical Engineers Become Shop Owners Growing to Seven Stores – John and Karen Manelas [RR 569]Electrical Engineers Become Shop Owners Growing to Seven Stores - John and Karen ManelasJohn and Karen Manelas both hold a Bachelor of Science degrees in Electrical Engineering. They worked in our fields for 15 years before deciding to go into business for themselves. They looked at restaurants, flower shops, engineering firms, etc. They decided on automotive because a love of vehicles and they both perceived the level of service from the industry left much to be desired...especially as it pertains to treating female customers. So, they decided to purchase a shop from a burnt-out business owner. (He is still with us as our operations manager, 16 years later!) We took a very big risk, borrowed money from a relative, the bank and the SBA. They went from making about $150K/year combined to about $50K in their first year in business.

            John and Karen purchased their first location in April 2004. They expanded into their 2nd location in 2011. They bought out a former 20 group member in Maine in 2013 as their 3rd location. They purchased a former Chevy/Chrysler 14 bay dealership in 2014. In 2016, they purchased an import auto service business and converted it to an Auto Care Plus (store #5). In 2017, they purchased a Volvo Specialty Repair Shop which they decided to then re-brand and create a new brand for us calling it Euro Care Plus. In 2019, we did our first non-acquisition "build to suit" venture erecting an 8 bay facility with upstairs offices for their Corporate headquarters. They also decided to lease the rest of that building where we are preparing to open a Hybrid/EV specialty division to be named Electrified Auto Care. They now have 7 locations (5 of which they own the dirt). 6 Locations in NH and one in ME. 

            Key Talking Points:

            • Husband and wife team that met in collegeBackground in electrical engineering 
            • Wanted to leave the corporate world with traveling weekly and become own boss
            • Started to look at different businesses to buy- looked into auto shops. Always had an interest in cars and felt there was room for improvement with how women customers are treated in a male-dominated auto industry. 
            • The previous owner is still with the shop as operations manager
            • Has 7 locations now
            • Was approached by a broker and bought the property for location #2- found the right manager for it 
            • Had advice from a multi-shop mentor and went to a conference- Both left with shared enthusiasm after attending together. The power of networking.
            • Getting a third store helped streamline processes and procedures 
            • John always wants to continue to grow and he is able to do that the best when he is outside his comfort zone. Master a skill then go to the next level. 
            • Prepare yourself mentally to put a lot of work into each location opening initially and hire the right staff
            • The most important thing to know about business is the numbers- it’s like playing a game without a scoreboard
            • When purchased shop became apart of a bottom-line impact 20 groupSounding board for advice and camaraderie with other shops- accountability
            • Surround yourself with people who are successful
            • 60-70% of clients are female  Positive feedback from customers when they see female pictures on the wall in the shop .
            • Have women technicians/service counter employees can be encouraging for female customers but discouraging at the same time for male customers
            • How do you start without big capital?Where there is a will there's a way
            • Acquisitions, lease, owner financing, SBA loans

            Resources:

            • Thanks to John and Karen Manelas for their contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

            Learn more about CarVantage and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

            ]]>            John and Karen Manelas both hold a Bachelor of Science degrees in Electrical Engineering. They worked in our fields for 15 years before deciding to go into business for themselves. They looked at restaurants, flower shops, engineering firms, etc. They decided on automotive because a love of vehicles and they both perceived the level of service from the industry left much to be desired...especially as it pertains to treating female customers. So, they decided to purchase a shop from a burnt-out business owner. (He is still with us as our operations manager, 16 years later!) We took a very big risk, borrowed money from a relative, the bank and the SBA. They went from making about $150K/year combined to about $50K in their first year in business.

            John and Karen purchased their first location in April 2004. They expanded into their 2nd location in 2011. They bought out a former 20 group member in Maine in 2013 as their 3rd location. They purchased a former Chevy/Chrysler 14 bay dealership in 2014. In 2016, they purchased an import auto service business and converted it to an Auto Care Plus (store #5). In 2017, they purchased a Volvo Specialty Repair Shop which they decided to then re-brand and create a new brand for us calling it Euro Care Plus. In 2019, we did our first non-acquisition "build to suit" venture erecting an 8 bay facility with upstairs offices for their Corporate headquarters. They also decided to lease the rest of that building where we are preparing to open a Hybrid/EV specialty division to be named Electrified Auto Care. They now have 7 locations (5 of which they own the dirt). 6 Locations in NH and one in ME. 

            Key Talking Points:

            • Husband and wife team that met in collegeBackground in electrical engineering 
            • Wanted to leave the corporate world with traveling weekly and become own boss
            • Started to look at different businesses to buy- looked into auto shops. Always had an interest in cars and felt there was room for improvement with how women customers are treated in a male-dominated auto industry. 
            • The previous owner is still with the shop as operations manager
            • Has 7 locations now
            • Was approached by a broker and bought the property for location #2- found the right manager for it 
            • Had advice from a multi-shop mentor and went to a conference- Both left with shared enthusiasm after attending together. The power of networking.
            • Getting a third store helped streamline processes and procedures 
            • John always wants to continue to grow and he is able to do that the best when he is outside his comfort zone. Master a skill then go to the next level. 
            • Prepare yourself mentally to put a lot of work into each location opening initially and hire the right staff
            • The most important thing to know about business is the numbers- it’s like playing a game without a scoreboard
            • When purchased shop became apart of a bottom-line impact 20 groupSounding board for advice and camaraderie with other shops- accountability
            • Surround yourself with people who are successful
            • 60-70% of clients are female  Positive feedback from customers when they see female pictures on the wall in the shop .
            • Have women technicians/service counter employees can be encouraging for female customers but discouraging at the same time for male customers
            • How do you start without big capital?Where there is a will there's a way
            • Acquisitions, lease, owner financing, SBA loans

            Resources:

            • Thanks to John and Karen Manelas for their contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

            Learn more about CarVantage and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

            ]]>            5ae3e421-c890-449f-b500-15354a1da19eTue, 08 Sep 2020 00:15:00 -040039:24falsefull569569Electrical Engineers Become Shop Owners Growing to Seven Stores - John and Karen Manelas [RR 569] John and Karen Manelas attended the same school, took the same degree and became successful in their careers for 15 years as electrical engineers. They decided to take a huge life change and pay cut to start their own shop. They took on the challenge and the uncertainties. With low capital, they grew their shop from one in 2004, to an amazing 7 shops in 2019. Growth is an amazing thing when you do it the right way. Prepare yourself mentally to put a lot of work into each location, hiring, training, and preparing the right staff. Find the key talking points, John and Karen Manelas’ bio, and links to their previous episodes at remarkableresults.biz/e569            Leverage the Smart Phone to Maximize Technicians Learning Potential [RR 568]Leverage the Smart Phone to Maximize Technicians Learning PotentialDavid Boyes is the President of Today's Class, an online learning organization that has been supporting the automotive industry for more than 20 years. Prior to joining Today's Class, David managed software consulting organizations for ABB, Oracle, and Accenture. He holds an MBA from Purdue University and a BS in Industrial Engineering from Kettering University.

            Paul Pate is the Director of Professional Services for Today’s Class. Paul drives the strategy and development of technical content for the groundbreaking, adaptive learning platform – Today’s Class Technician. Paul has demonstrated a proven track record of developing relevant training courses, programs, relationships and partnerships within the automotive industry.

            Paul’s passion is helping adults succeed. He has done this by serving in the role of training program developer and training manager. Prior to his most recent experience as a training manager for a major OEM, Paul served as a college Dean of Applied Technologies, and as an automotive instructor. His service in public education lasted for 25 years. Paul earned his Master’s Degree in Instructional and Curricular studies, with an emphasis specifically in adult learner development.

            Paul has been an ASE Master Certified Technician for nearly 30 years and holds many other manufacturer level certifications and an SAE credential in Advanced Hybrid Diagnostics. Well versed in the alternative fuels’ technologies of natural gas and hybrid/electric vehicles, Paul has authored numerous technical articles and developed technical curriculum in these areas. As a technical instructor in the alternative fuels area his clients have included Frito Lay/PepsiCo, Fed Ex, UPS, Volvo, Mack, Ford, Chrysler and many others in the U.S. as well as other companies abroad.

            Paul has been twice appointed by two different Governors to serve on committees that developed legislation to protect automotive consumers and he has served on committees with ASE and with SAE.

            Key Talking Points

            • Training during the last 20 years- audience has changedLess patient, want information immediately
            • Expectations are higher for format and accessibility and desire for information to be targeted
            • Make training efficient- jump in and get knowledge, ask and answer questions then move on
            • Vehicles are rapidly changing- have to change training from event based to daily part of culture  
            • Today’s ClassFocused on what you need to learn
            • Focused on data to make experience impactful
            • Traditional learning management system (LMS) the learner signs up for a class vs training sessions day to day basis 4-6 minutes long, assesses and trains you from foundation level, as gathers more data it can start push new content, or focus on new release (technology or safety) or knowledge retention
            • Confidence plays a role in employee performance- measure confidence and knowledge over time, and track weaknesses through algorithm. 
            • Employees can evaluate team individually with strengths and weaknesses    
            • Don’t have “Tests” instead it is termed Adaptive Learning Interactions- wrong answers are greeted with why it was wrong and why the correct answer is correct. Not designed to quiz or test technicians but to teach.
            • Technicians enrolled in Today’s ClassHigh engagement with technicians logging in multiple times a week because short classes
            • Rewards points allows them to compete with each other    
            • COVID-19Reassured where online training is going
            • Forced businesses to find different way to train
            • Todaysclass.com and todaysclasstechnician.comEasy to get started and manage

            Resources:

            • Thanks to David Boyes and Paul Pate for their contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

            This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

             

            ]]>            David Boyes is the President of Today's Class, an online learning organization that has been supporting the automotive industry for more than 20 years. Prior to joining Today's Class, David managed software consulting organizations for ABB, Oracle, and Accenture. He holds an MBA from Purdue University and a BS in Industrial Engineering from Kettering University.

            Paul Pate is the Director of Professional Services for Today’s Class. Paul drives the strategy and development of technical content for the groundbreaking, adaptive learning platform – Today’s Class Technician. Paul has demonstrated a proven track record of developing relevant training courses, programs, relationships and partnerships within the automotive industry.

            Paul’s passion is helping adults succeed. He has done this by serving in the role of training program developer and training manager. Prior to his most recent experience as a training manager for a major OEM, Paul served as a college Dean of Applied Technologies, and as an automotive instructor. His service in public education lasted for 25 years. Paul earned his Master’s Degree in Instructional and Curricular studies, with an emphasis specifically in adult learner development.

            Paul has been an ASE Master Certified Technician for nearly 30 years and holds many other manufacturer level certifications and an SAE credential in Advanced Hybrid Diagnostics. Well versed in the alternative fuels’ technologies of natural gas and hybrid/electric vehicles, Paul has authored numerous technical articles and developed technical curriculum in these areas. As a technical instructor in the alternative fuels area his clients have included Frito Lay/PepsiCo, Fed Ex, UPS, Volvo, Mack, Ford, Chrysler and many others in the U.S. as well as other companies abroad.

            Paul has been twice appointed by two different Governors to serve on committees that developed legislation to protect automotive consumers and he has served on committees with ASE and with SAE.

            Key Talking Points

            • Training during the last 20 years- audience has changedLess patient, want information immediately
            • Expectations are higher for format and accessibility and desire for information to be targeted
            • Make training efficient- jump in and get knowledge, ask and answer questions then move on
            • Vehicles are rapidly changing- have to change training from event based to daily part of culture  
            • Today’s ClassFocused on what you need to learn
            • Focused on data to make experience impactful
            • Traditional learning management system (LMS) the learner signs up for a class vs training sessions day to day basis 4-6 minutes long, assesses and trains you from foundation level, as gathers more data it can start push new content, or focus on new release (technology or safety) or knowledge retention
            • Confidence plays a role in employee performance- measure confidence and knowledge over time, and track weaknesses through algorithm. 
            • Employees can evaluate team individually with strengths and weaknesses    
            • Don’t have “Tests” instead it is termed Adaptive Learning Interactions- wrong answers are greeted with why it was wrong and why the correct answer is correct. Not designed to quiz or test technicians but to teach.
            • Technicians enrolled in Today’s ClassHigh engagement with technicians logging in multiple times a week because short classes
            • Rewards points allows them to compete with each other    
            • COVID-19Reassured where online training is going
            • Forced businesses to find different way to train
            • Todaysclass.com and todaysclasstechnician.comEasy to get started and manage

            Resources:

            • Thanks to David Boyes and Paul Pate for their contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

            This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

             

            ]]>            c1b36e8b-6c96-4eb9-accd-ff32feb080f3Fri, 04 Sep 2020 00:15:00 -040034:46falsefull568568Leverage the Smart Phone to Maximize Technicians Learning Potential - RR 568 An important take on training with David Boyes and Pat Pate from todayclasstechnician.com If you are interested in a system that is designed to teach with Adaptive Learning interactions with wrong answers greeted with why it was wrong and why the correct answer is correct, You may just have discovered a powerful new tool to keep your learning curve high. You’ll find this a very interesting episode that you may just start your research on this method of training. Show notes and bios at remarkableresults.biz/e568/            Labor Rates: A Function of the Business Not the Market [THA 187]Labor Rates: A Function of the Business Not the Market

            https://youtu.be/LOkePodEzpA

            Brian Gillis is the Chief You Net Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training.

            More about Brian Gillis…

            • 25+ Years owning and operating auto repair shops in Texas, Georgia and Colorado, multi-unit stores
            • Hired and Trained over 2000 staff members
            • Budgeting and Profits Brian’s Specialty
            • Smooth as silk with customers

            Brian's previous episodes are HERE.

            Bob Greenwood is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE.

            Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE.

            Key Talking Points:

            • Must know your true cost of doing business to set your labor rate.
            • Know your numbers. Always review them.
            • Multiple labor rates are needed today. One catch-all labor rate will not support the sustained profits necessary to survive
            • Minimally you need three labor rates:Maintenance Rate 
            • Diagnostic Rate
            • Re-Flash Rate
            • Additional to consider  Fluid Installation Rate
            • Tire Inflation Rate
            • Do not look down the street to set yours. Understand your business
            • A formula is necessary. See below slidesCost Per Billed Hour Formula (CPBH)
            • Bob. Technicians wages need to be expensed not put into the cost of goods for his formulas to work
            • You may have a productivity problem, and the formula will help you determine that
            •  The only way you can lower your cost per billed hour is to increase the number of hours you bill.The industry is stuck on sales and activity but should be measuring productivity
            • You may have big sales gains, but have little profit to show as a percent of sales
            • Labor rates on diesel and fleets should be different  
            • Rethinking labor rates are critical because when parts are not sold in conjunction with labor you will be making less money at your standard labor rate
            • See slide on show notes page: Setting Your Door Rate for the three basic rates. Below shows two different formulas to discover your three labor ratesMaintenance Door Rate4.5 Times Top Technicians Basic Hourly Wage
            • 85% times your CPBH
            • Diagnostic Door Rate5.35 Times Top Technicians Basic Hourly Wage
            • 125% Times Your CPBH
            • ReFlash Door Rate6 Times Top Technician-Basic Hourly Wage
            • 135% Times your CPBH
            • We are in a knowledge base business, and we must be paid to cover your costs to obtain and sustain that knowledge
            • The Cost Per Billed Hour (CPBH) reflects your efficiencyIf you are inefficient, your cost per billed hour is going to be higher
            • If you are efficient, your cost per billed hour is going to be lower
            • You’ve got to understand your numbers inside and out today
            • Bob recommends twice a year review of labor rates and CPBH
            • Your labor rate should respect the competency of your team
            • You also need to understand the average billed hours per Repair Order (RO)It helps you see how easy it would be to raise your labor rate
            • How many diag hours should we bill vs maintenance hoursMeasure this.
            • Bob suggests today: 25% of your maintenance hours should be diag hoursIf you bill 100 hours of maintenance, you should also have 25 hours of diag billing
            • Diag hours are when you interpret or analyze informationTest driving you are analyzing
            • Scope time is analyzing
            • Consider using a labor matrix on your shop management system
            • Bill decided years ago to be the cheapest shop in town that has the highest prices. Job was done right the first time
            • He tasks his technicians to recommend the labor time it is going to take to do the job right
            • We need to be courageous enough to charge what we are worth and have a conversation with your customers: why.
            • We work on one of most complicated vehicles that man has ever created
            • Labor is the future focus. Your labor rate reflects the value proposition you bring to the tableSafe, reliable, and efficient is what you do for your customer. It requires skills that you need to keep up on.
            • Calibration Labor Rate will need to be calculated as an additional rate necessary as you consider doing calibrations.
            • We are a knowledge-based business. The trade days are gone this is a profession. Bob Greenwood
            • Once you know CPBH, you can calculate your gross margin on every RO
            • If you have a pure labor job you quote the job. Take the cost per billed hours times 20%
            • Become client-focused; use quality parts.Your labor rates will reflect your quality
            • Always consider the investment you must be making, which will require monies; therefore you need to be paid for what you do at the rate that allows you to invest.

             

             

             

             

             

             

             

             

             

             

             

             

             

             

             

             

             

            Resources:


            Facebook   Twitter   Linked In   Email

            Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy Carm a Cup of Coffee 

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

             

             

             

            This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

            ]]>

            https://youtu.be/LOkePodEzpA

            Brian Gillis is the Chief You Net Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training.

            More about Brian Gillis…

            • 25+ Years owning and operating auto repair shops in Texas, Georgia and Colorado, multi-unit stores
            • Hired and Trained over 2000 staff members
            • Budgeting and Profits Brian’s Specialty
            • Smooth as silk with customers

            Brian's previous episodes are HERE.

            Bob Greenwood is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE.

            Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE.

            Key Talking Points:

            • Must know your true cost of doing business to set your labor rate.
            • Know your numbers. Always review them.
            • Multiple labor rates are needed today. One catch-all labor rate will not support the sustained profits necessary to survive
            • Minimally you need three labor rates:Maintenance Rate 
            • Diagnostic Rate
            • Re-Flash Rate
            • Additional to consider  Fluid Installation Rate
            • Tire Inflation Rate
            • Do not look down the street to set yours. Understand your business
            • A formula is necessary. See below slidesCost Per Billed Hour Formula (CPBH)
            • Bob. Technicians wages need to be expensed not put into the cost of goods for his formulas to work
            • You may have a productivity problem, and the formula will help you determine that
            •  The only way you can lower your cost per billed hour is to increase the number of hours you bill.The industry is stuck on sales and activity but should be measuring productivity
            • You may have big sales gains, but have little profit to show as a percent of sales
            • Labor rates on diesel and fleets should be different  
            • Rethinking labor rates are critical because when parts are not sold in conjunction with labor you will be making less money at your standard labor rate
            • See slide on show notes page: Setting Your Door Rate for the three basic rates. Below shows two different formulas to discover your three labor ratesMaintenance Door Rate4.5 Times Top Technicians Basic Hourly Wage
            • 85% times your CPBH
            • Diagnostic Door Rate5.35 Times Top Technicians Basic Hourly Wage
            • 125% Times Your CPBH
            • ReFlash Door Rate6 Times Top Technician-Basic Hourly Wage
            • 135% Times your CPBH
            • We are in a knowledge base business, and we must be paid to cover your costs to obtain and sustain that knowledge
            • The Cost Per Billed Hour (CPBH) reflects your efficiencyIf you are inefficient, your cost per billed hour is going to be higher
            • If you are efficient, your cost per billed hour is going to be lower
            • You’ve got to understand your numbers inside and out today
            • Bob recommends twice a year review of labor rates and CPBH
            • Your labor rate should respect the competency of your team
            • You also need to understand the average billed hours per Repair Order (RO)It helps you see how easy it would be to raise your labor rate
            • How many diag hours should we bill vs maintenance hoursMeasure this.
            • Bob suggests today: 25% of your maintenance hours should be diag hoursIf you bill 100 hours of maintenance, you should also have 25 hours of diag billing
            • Diag hours are when you interpret or analyze informationTest driving you are analyzing
            • Scope time is analyzing
            • Consider using a labor matrix on your shop management system
            • Bill decided years ago to be the cheapest shop in town that has the highest prices. Job was done right the first time
            • He tasks his technicians to recommend the labor time it is going to take to do the job right
            • We need to be courageous enough to charge what we are worth and have a conversation with your customers: why.
            • We work on one of most complicated vehicles that man has ever created
            • Labor is the future focus. Your labor rate reflects the value proposition you bring to the tableSafe, reliable, and efficient is what you do for your customer. It requires skills that you need to keep up on.
            • Calibration Labor Rate will need to be calculated as an additional rate necessary as you consider doing calibrations.
            • We are a knowledge-based business. The trade days are gone this is a profession. Bob Greenwood
            • Once you know CPBH, you can calculate your gross margin on every RO
            • If you have a pure labor job you quote the job. Take the cost per billed hours times 20%
            • Become client-focused; use quality parts.Your labor rates will reflect your quality
            • Always consider the investment you must be making, which will require monies; therefore you need to be paid for what you do at the rate that allows you to invest.

             

             

             

             

             

             

             

             

             

             

             

             

             

             

             

             

             

            Resources:


            Facebook   Twitter   Linked In   Email

            Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy Carm a Cup of Coffee 

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

             

             

             

            This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

            ]]>            9ae289e3-ffd0-4bad-bfbd-aaca09bcb150Thu, 03 Sep 2020 00:15:00 -040043:16falsefull187187THA 187 Labor Rates: A Function of the Business Not the Market Labor Rates is a very touchy subject for some shop owners. It is the sacred measure that customers rate you on. If you believe that this episode is for you. We are covering multiple labor rates, an approach to calculating your rates, and what the future hold as far as the importance that labor rates ill be to your business if not most critical already today. If you are struggling to make money there are many areas you need to pay attention to, and most importantly your labor rate. Is your rate based on the market or on the function of your business. The panel: Bob Greenwood, AMAM, President and of the Automotive Aftermarket E-Learning Center, Business coach, and as I like to say one of the best numbers guy in the industry. Also Business coach Brian Gillis the Cheif Strategist at You Net-Results and joining us halfway through is shop owner Bill Nalu from Interstate Auto Care in Madison Heights, MI            The Women Stereotype: Creates Friction, Insecurity, and Gender Issues [RR 567]The Women Stereotype: Creates Friction, Insecurity, and Gender IssuesEmily Chung is a proud mom of two energetic boys. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham. She is a licensed Automotive Service Technician, and Automotive Writer with various publications. She also teaches in the Automotive Business School of Canada at Georgian College. Emily holds a degree from the University of Waterloo in Psychology and Business, and her previous jobs include Psychometrist and Human Resources Associate. 

            She has appeared on various media including Breakfast Television, Cityline, and the Marilyn Denis Show. She is passionate about her work; together with her staff, AutoNiche’s purpose is to bring better communication and client service to the auto repair experience.

            Key Talking Points:

            • Gender isn't an issue until you make it one- mindset isn’t excuse one way or another Directed away from gender and focus on the skills of any technician
            • People’s bias or judgment is on them and they can choose to believe what they believe- we can choose not to accept it for ourselves. Don’t let other people’s judgments be apart of your identity
            • Both men and women can be insecure 
            • “Priming”Saying something you want to prove it right or primed to think about it more
            • “If you enter trades as a female it’ll be hard for you and people will be biased against you..” etc then that woman will be biased to look for it. Self-fulfilling prophecy  
            • The stereotypical idea that females should be on the counter in shopsTypically women have the perception of being better communicators but the role should be based on characteristics and personality, not gender 
            • “Hiring female to fulfill quota” can be male insecurity when applying and not being hired- easy excuse to make
            • Friction in cultureEasiest and quickest difference between employees is “I’m a guy, you’re a girl” instead of diving into what the real issue/problem is
            • Take “women and men” out of your vocabulary

            Resources:

            • Thanks to Emily Chung for her contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

            The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

            ]]>            Emily Chung is a proud mom of two energetic boys. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham. She is a licensed Automotive Service Technician, and Automotive Writer with various publications. She also teaches in the Automotive Business School of Canada at Georgian College. Emily holds a degree from the University of Waterloo in Psychology and Business, and her previous jobs include Psychometrist and Human Resources Associate. 

            She has appeared on various media including Breakfast Television, Cityline, and the Marilyn Denis Show. She is passionate about her work; together with her staff, AutoNiche’s purpose is to bring better communication and client service to the auto repair experience.

            Key Talking Points:

            • Gender isn't an issue until you make it one- mindset isn’t excuse one way or another Directed away from gender and focus on the skills of any technician
            • People’s bias or judgment is on them and they can choose to believe what they believe- we can choose not to accept it for ourselves. Don’t let other people’s judgments be apart of your identity
            • Both men and women can be insecure 
            • “Priming”Saying something you want to prove it right or primed to think about it more
            • “If you enter trades as a female it’ll be hard for you and people will be biased against you..” etc then that woman will be biased to look for it. Self-fulfilling prophecy  
            • The stereotypical idea that females should be on the counter in shopsTypically women have the perception of being better communicators but the role should be based on characteristics and personality, not gender 
            • “Hiring female to fulfill quota” can be male insecurity when applying and not being hired- easy excuse to make
            • Friction in cultureEasiest and quickest difference between employees is “I’m a guy, you’re a girl” instead of diving into what the real issue/problem is
            • Take “women and men” out of your vocabulary

            Resources:

            • Thanks to Emily Chung for her contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

            The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

            ]]>            be44e623-1369-4417-a5fb-ac72e61aeb68Tue, 01 Sep 2020 00:15:00 -040031:07falsefull567567The Women Stereotype: Creates Friction, Insecurity, and Gender Issues [RR 567] My guest today is Emily Chung. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham, Ontario, Canada. She is a licensed Automotive Service Technician, and Automotive Writer for various publications. She also teaches in the Automotive Business School of Canada at Georgian College. We are going to talk about gender stereotyping. I want you to listen to this episode in its entirety and let me know what you took away. I believe it will help you understand some of the reasons we do what we do as it relates to hiring and leading our team. When it comes to gender biases, Emily makes very strong points. No doubt you can put yourself in many of the situations Emily speaks about. So we get this on the table here in episode 567 and I welcome Emily back to keep the dialogue going. Please recall another episode recently where we had a female shop owner, technician and service adviser discuss the Female Impact in the aftermarket. It is episode RR 549 Find the key talking points, Emily Chung’s bio and links to her previous episodes at remarkableresults.biz/e567            Mike Tatich – 20 Questions in 30 Minutes [RR 566]Mike Tatich - 20 Questions in 30 MinutesMike Tatich and his wife Serena started TMT Complete Auto Service Center in March of 1984 in Bremen, IN. Bremen is a small town of 4,600 people with 2 stoplights. The shop has undergone many evolutions since its tiny beginning as a tire store and body shop. Mike has become a John Maxwell Leadership Certified business coach. He has a story of letting go, a perfectionist control freak, a helicopter dad, and he needs to get busier doing other stuff. Find Mike’s other episodes HERE.

            Key Talking Points:

            Get any great advice that you still follow today?

            • Being consistent
            • Success leaves clues, failure also leaves clues 

            Ever had a mentor?

            • Several mentors over the years, one of the first mentors were friends
            • grandfather- told Mike to look at the man in the mirror and realize you’re your own problem and also your own solution to move forward.

            What drives you?

            •  Thrill of putting things together- building businesses 

            What is the latest book you read? Big take-a-way?

            • “Generosity Factor” “Keys to the Kingdom” “COVID Cows”  

            Do you still have the fire you had when you first started? 

            •  Yes, but in different way- passion for growing what he currently has and passion for teaching others

            How do you re-energize?

            • Built new home, rides motorcycle and takes vacation trips

            Any secrets to ‘time suck’? 

            • Map out day the night before, use calendars 

            A big secret to building a strong relationship with Customers? 

            • Customer service experience- how you make customers feel 

            Share a car count idea?

            • Maximize each opportunity

            Name something you tried that didn’t work?

            • Expand retail space in shop, bought radio shack franchise to cross merchandise- failed and needed to focus on automotive repair only

            Would your organization crumble if you stepped aside? 

            • No! Started a succession plan before 50 years old, continue to develop team

            Top three most important needs to open a shop? 

            • People, people, people! Developing staff and team culture

            The most recent update to your processes/system

            • Accounting side of business 

            Are you paperless? When did you go?

            • 95% paperless, DVI system several years ago, tech notes are electronic

            How is consolidation in the industry going to impact you?

            • Consolidation will be great for people that want to grow business and move forward

            Ever made a major pivot in your business? If yes, what?

            • Getting out of day to day operations within last 5 years, Pivoting from owner operator to owner investor

            If you could send a message to yourself 10 years ago, what would you tell the younger YOU?

            • Read more, network with more people/shop owners, sharing when things don’t go right

            If you could pick up a new skill in an instant what would it be? 

            • Getting better at people skills and growing team, have a vision  

            When in your life have you been so passionately focused on an activity that you lost track of time and what you were doing? 

            • Building service advisor training

            Favorite vacation spot

            • Hawaii for 25th anniversary

            Resources:

            • Thanks to Mike Tatich for his contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

            This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

             

            ]]>            Mike Tatich and his wife Serena started TMT Complete Auto Service Center in March of 1984 in Bremen, IN. Bremen is a small town of 4,600 people with 2 stoplights. The shop has undergone many evolutions since its tiny beginning as a tire store and body shop. Mike has become a John Maxwell Leadership Certified business coach. He has a story of letting go, a perfectionist control freak, a helicopter dad, and he needs to get busier doing other stuff. Find Mike’s other episodes HERE.

            Key Talking Points:

            Get any great advice that you still follow today?

            • Being consistent
            • Success leaves clues, failure also leaves clues 

            Ever had a mentor?

            • Several mentors over the years, one of the first mentors were friends
            • grandfather- told Mike to look at the man in the mirror and realize you’re your own problem and also your own solution to move forward.

            What drives you?

            •  Thrill of putting things together- building businesses 

            What is the latest book you read? Big take-a-way?

            • “Generosity Factor” “Keys to the Kingdom” “COVID Cows”  

            Do you still have the fire you had when you first started? 

            •  Yes, but in different way- passion for growing what he currently has and passion for teaching others

            How do you re-energize?

            • Built new home, rides motorcycle and takes vacation trips

            Any secrets to ‘time suck’? 

            • Map out day the night before, use calendars 

            A big secret to building a strong relationship with Customers? 

            • Customer service experience- how you make customers feel 

            Share a car count idea?

            • Maximize each opportunity

            Name something you tried that didn’t work?

            • Expand retail space in shop, bought radio shack franchise to cross merchandise- failed and needed to focus on automotive repair only

            Would your organization crumble if you stepped aside? 

            • No! Started a succession plan before 50 years old, continue to develop team

            Top three most important needs to open a shop? 

            • People, people, people! Developing staff and team culture

            The most recent update to your processes/system

            • Accounting side of business 

            Are you paperless? When did you go?

            • 95% paperless, DVI system several years ago, tech notes are electronic

            How is consolidation in the industry going to impact you?

            • Consolidation will be great for people that want to grow business and move forward

            Ever made a major pivot in your business? If yes, what?

            • Getting out of day to day operations within last 5 years, Pivoting from owner operator to owner investor

            If you could send a message to yourself 10 years ago, what would you tell the younger YOU?

            • Read more, network with more people/shop owners, sharing when things don’t go right

            If you could pick up a new skill in an instant what would it be? 

            • Getting better at people skills and growing team, have a vision  

            When in your life have you been so passionately focused on an activity that you lost track of time and what you were doing? 

            • Building service advisor training

            Favorite vacation spot

            • Hawaii for 25th anniversary

            Resources:

            • Thanks to Mike Tatich for his contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

            This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

             

            ]]>            299dc0f4-9072-421b-b73c-58ba09573e73Fri, 28 Aug 2020 00:15:00 -040029:11falsefull566566Mike Tatich - 20 Questions in 30 Minutes [RR 566] Listen to shop owner Mike Tatich from TMT Complete Auto Service Center answer 20 questions on life and business. He shares some great advice he got from family and friends. He talks about how important people are in business and how important your networks are in case all else fails. Mike Tatich also talks about reading more and networking to other shop owners. Mike has become a John Maxwell Leadership Certified business coach. He has a story of letting go, a perfectionist control freak, a helicopter dad, and he needs to get busier doing other stuff. Find the key talking points, Mike Tatich’s bio and links to his previous episodes at remarkableresults.biz/e566            Live at the Grill with Chris Della Bella [THA 186]Live at the Grill with Chris Della Bella

            https://youtu.be/V6pENRKuP8Y

            Chris Della Bella is the Director of Carquest Market Development, Northern Division, Millville, Delaware.

            Chris loves to cook and he prepared sweet Italian sausage with peppers and onions on a hoggy roll.

            This is our first-ever cooking show and I'm glad you have either listened to the audio or watched the video.

            Resources:


            Facebook   Twitter   Linked In   Email

            Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy Carm a Cup of Coffee 

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

            This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

            ]]>

            https://youtu.be/V6pENRKuP8Y

            Chris Della Bella is the Director of Carquest Market Development, Northern Division, Millville, Delaware.

            Chris loves to cook and he prepared sweet Italian sausage with peppers and onions on a hoggy roll.

            This is our first-ever cooking show and I'm glad you have either listened to the audio or watched the video.

            Resources:


            Facebook   Twitter   Linked In   Email

            Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy Carm a Cup of Coffee 

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

            This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

            ]]>            3dfebc74-f1e5-4284-bb22-257134ca32adThu, 27 Aug 2020 00:15:00 -040017:58falsefull186186THA 186 Live at the Grill with Chris Della Bella Welcome friend to a first for the Town Hall Academy. I attempted to pull off a live cooking show with my friend Chris Della Bella, the Director of Market Development, Northern US for Advance/Carquest. We had some tech glitches, but we created a short and fun episode that accomplished our goal. You know food is a universal language and breaking bread with people is one of the most intimate and fun relationship builder. Imagine a cooking show in audio format. Our industry is known to hold cookouts for the team and with that idea in mind, we held a live cooking show. Sure you can listen to the podcast or go to the show notes page or my Youtube channel to watch Chris in action. remarkableresults.biz/a186 I hope you have plans this week to cook out for your team and your family while practicing social distancing.            Giving Back: His Calling to Expose the Automotive to High School Students [RR 565]Giving Back: His Calling to Expose the Automotive to High School StudentsLuke Walker started Luke's Auto in Columbus Ohio in November of 2009 after being a technician for 5 years. The rent was $350 a month for a 1 bay shop and he had zero employees. The first-year Luke's Auto did $260,000 in sales. At the end of 2014, Luke's Auto was up to $750,000 in annual revenue with 10 employees. 

            Luke realized that he needed business training and since 2014, he has spent around $150,000 in business consultants and training. This business consulting and training brought his ability as a business owner to a new level and helped to secure Luke's Auto as one of the top shops in Columbus.

            10 years into the business there are now 16 bays, 24 employees, and $4MM in projected revenue for 2020. Luke's Auto is the top Yelp and Google rated independent shop in all of Columbus and was voted as one of the "Three Best Car Repair Shops" in Columbus. Luke's has also been features in the Columbus Dispatch newspaper.

            Key Talking Points:

            • Started with 1 bay shop, now has 16 bays, 24 employees and on track for almost 4 million  Coaching consultants (Cecil Bullard, Ryan Clo, Aaron Stokes) big key with success- profits had flatlined and more problems arose as the business grew and became bigger 
            • Credits his success to the team as well- finding talented people that fit the culture of the business
            • Inner-city skills-based non-profit program- wanted to give back to the community11-19-year-old students-focused on high school students
            • The program was established for 20 years but recently in the last 6 months it had stopped due to lead person retiring because of health reasons
            • After school program- an actual shop that has different stations, once a week for an hour and a half for 6 weeks. Identify and cultivate students that are gifted with working with their hands
            • Time trials- timing how fast they can complete tasks after teaching them, top 3 receive toolsets and invite to advanced program 
            • Helps separate the students that are gifted and interested in the industry sooner, which will help steer them into the right path for their future 
            • Run by Luke and volunteers
            • Hired student from the programStudent shadowed at the shop after excelling with program 
            • Youngest hire at the shop at 16 years old
            • Wants to go mobile with programMost of the stations they’ve created are on a workbench inside the shop, can easily transport on a trailer and bring to a high school
            • Raised 150K so far for program- first donation was from a woman from church that donated 50K, other donations were from NAPA and other dealerships
            • Is making money evil in your mind? “Love of money is the root of evil”
            • What do you want to look back on? Is it making money or making a difference and help people

            Resources:

            • Thanks to Luke Walker for his contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

            Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit, www.NAPAAutoCare.com.

            ]]>            Luke Walker started Luke's Auto in Columbus Ohio in November of 2009 after being a technician for 5 years. The rent was $350 a month for a 1 bay shop and he had zero employees. The first-year Luke's Auto did $260,000 in sales. At the end of 2014, Luke's Auto was up to $750,000 in annual revenue with 10 employees. 

            Luke realized that he needed business training and since 2014, he has spent around $150,000 in business consultants and training. This business consulting and training brought his ability as a business owner to a new level and helped to secure Luke's Auto as one of the top shops in Columbus.

            10 years into the business there are now 16 bays, 24 employees, and $4MM in projected revenue for 2020. Luke's Auto is the top Yelp and Google rated independent shop in all of Columbus and was voted as one of the "Three Best Car Repair Shops" in Columbus. Luke's has also been features in the Columbus Dispatch newspaper.

            Key Talking Points:

            • Started with 1 bay shop, now has 16 bays, 24 employees and on track for almost 4 million  Coaching consultants (Cecil Bullard, Ryan Clo, Aaron Stokes) big key with success- profits had flatlined and more problems arose as the business grew and became bigger 
            • Credits his success to the team as well- finding talented people that fit the culture of the business
            • Inner-city skills-based non-profit program- wanted to give back to the community11-19-year-old students-focused on high school students
            • The program was established for 20 years but recently in the last 6 months it had stopped due to lead person retiring because of health reasons
            • After school program- an actual shop that has different stations, once a week for an hour and a half for 6 weeks. Identify and cultivate students that are gifted with working with their hands
            • Time trials- timing how fast they can complete tasks after teaching them, top 3 receive toolsets and invite to advanced program 
            • Helps separate the students that are gifted and interested in the industry sooner, which will help steer them into the right path for their future 
            • Run by Luke and volunteers
            • Hired student from the programStudent shadowed at the shop after excelling with program 
            • Youngest hire at the shop at 16 years old
            • Wants to go mobile with programMost of the stations they’ve created are on a workbench inside the shop, can easily transport on a trailer and bring to a high school
            • Raised 150K so far for program- first donation was from a woman from church that donated 50K, other donations were from NAPA and other dealerships
            • Is making money evil in your mind? “Love of money is the root of evil”
            • What do you want to look back on? Is it making money or making a difference and help people

            Resources:

            • Thanks to Luke Walker for his contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

            Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit, www.NAPAAutoCare.com.

            ]]>            977536b8-b139-452c-b9fe-dab1f5841a06Tue, 25 Aug 2020 00:15:00 -040025:28falsefull565565Giving Back: His Calling to Expose the Automotive to High School Students [RR 563] My guest today demonstrates paying it forward. Luke Walker from Columbus, OH shares his 10-year success path from a one-bay shop into a 16 bay, $4M business. He credits great people, coaching and a strong culture. A fascinating part of Luke’s story is his giving back to the community. As you listen, think about how you can help impress the automotive industry on the young people in your community. He is leading and supporting an after school program that unwraps automotive systems to students that may show technical/mechanical gifting and encourage them to our industry. Talk to me at carm@remarkableresults.biz Thanks!!!! for sharing your thoughts. Find the key talking points, Patrick’s bio and links to his previous episodes at remarkableresults.biz/e565            The Moment of Impact - Validate Your Leadership - Paul McCarthy and John Passante [RR 564]Is your Kind of Leadership being Heard and Understood?Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group. He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.

            I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership.

            John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including Management Development, Leadership Development, Personal Development, and Team Development among others. Find John’s other episodes HERE.

            Paul T. McCarthy is the President of Automotive Aftermarket Suppliers Association. AASA is the voice for the automotive aftermarket supplier industry.

            Paul has 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business. Find Paul’s other episodes HERE.

            Key Talking Points:

            • Am I being heard and understood? As owner, and as employee etcTo do lists and “things” often clutter the day- but nothing happens without people
            • 62% of people are not fully engaged in their job  
            • 70% of employees feel they never been given sign of appreciation 
            • No one gets to where they are in life by themselves- don’t let your ego get in the wayWhy are you in the automotive industry? Everyone has a personal story connecting them to the industry.
            • Leadership is validadting the people you lead everyday- vision, values and validationLeadership is caring and showing that you care
            • Match your words and actions
            • Accepting people for who they are and being comfortable with yourself- sharing what you know and admitting what you don’t know
            • Unlock the talent and potential in people
            • Take the fear out of learning and trying something new
            • Difference between motivation and movement- “Do this or I’ll fire you” vs “Let’s talk about how we can improve efficiency,” One is fear, one is inclusion
            • Do you ask your employees for ideas?
            • Real test of leadership is when times are tough- invoke faith in the process and the industry 
            • It’s all about the customer- connecting with themShow your customers you value them- ask how they are doing personally, how their family is doing etc

            Resources:

            • Thanks to Paul McCarthy and John Passante for their contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

            ]]>            Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group. He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.

            I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership.

            John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including Management Development, Leadership Development, Personal Development, and Team Development among others. Find John’s other episodes HERE.

            Paul T. McCarthy is the President of Automotive Aftermarket Suppliers Association. AASA is the voice for the automotive aftermarket supplier industry.

            Paul has 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business. Find Paul’s other episodes HERE.

            Key Talking Points:

            • Am I being heard and understood? As owner, and as employee etcTo do lists and “things” often clutter the day- but nothing happens without people
            • 62% of people are not fully engaged in their job  
            • 70% of employees feel they never been given sign of appreciation 
            • No one gets to where they are in life by themselves- don’t let your ego get in the wayWhy are you in the automotive industry? Everyone has a personal story connecting them to the industry.
            • Leadership is validadting the people you lead everyday- vision, values and validationLeadership is caring and showing that you care
            • Match your words and actions
            • Accepting people for who they are and being comfortable with yourself- sharing what you know and admitting what you don’t know
            • Unlock the talent and potential in people
            • Take the fear out of learning and trying something new
            • Difference between motivation and movement- “Do this or I’ll fire you” vs “Let’s talk about how we can improve efficiency,” One is fear, one is inclusion
            • Do you ask your employees for ideas?
            • Real test of leadership is when times are tough- invoke faith in the process and the industry 
            • It’s all about the customer- connecting with themShow your customers you value them- ask how they are doing personally, how their family is doing etc

            Resources:

            • Thanks to Paul McCarthy and John Passante for their contribution to the aftermarket’s premier podcast.
            • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
            • Find every podcast episode HERE.
            • Every episode segmented by Series HERE.
            • Key Word Search HERE.

            Be socially involved and in touch with the show:

            Facebook   Twitter   Linked In   Email

            Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

            Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

            Buy me a coffee

            This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

            This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

            ]]>            fc638688-7292-446e-a309-f959c2ed7cfcFri, 21 Aug 2020 00:15:00 -040040:22falsefull564564RR 564: The Moment of Impact - Validate Your Leadership I am with John Passante and Paul McCarthy as we discover ways to learn and understand the intricacies of leadership and being a shop owner. A big point John makes is validation and how it connects to leadership. We will learn the concept behind how to be understood properly when communicating with your employees and how to give the right prop ups to deserving employees! Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group and Paul T. McCarthy is the President of Automotive Aftermarket Suppliers Association. AASA is the voice for the automotive aftermarket supplier industry. Find the talking points, bios and key talking points of John Passante and Paul McCarthy at remakableresults.biz/e564            Apprentice Program – Grow Your Own Technician [THA 185]Apprentice Program - Grow Your Own Technician

            https://youtu.be/aDKpVC5ipd0

            Pete McNeil is a second-generation family-owned business that started out as a Volkswagen specialist. They quickly recognized their potential for all makes and models and expanded their service offerings. During this time, they joined the NAPA AutoCare program, expanded their footprint in the Salt Lake valley and became a pillar in the automotive repair industry.

            In 2018 alone, McNeil’s expanded their Sandy location to 16 bays to help accommodate their growing business, training center and partnership with local schools for the continued growth of their apprenticeship program. During this time McNeil’s also took advantage of the Interior ProImage program and remodeled their entire showroom! This included new counters for their 4 Service Advisors, new epoxy flooring, signage, and upgraded comfortable furniture and fixtures! This is truly a place where their customers can relax while having their vehicle repaired.

            In addition, Pete opened a 2nd location in Riverton, Utah in May of 2019. Pete is very involved in the community both locally and abroad He is active in the local Church Youth Conference, Angel Hands, which assists people with disabilities.

            Very active in youth soccer with contributions and cars washed to raise money for Sparta-United. He has donated time and resources to “Sandy Pride” which helps residents clean up and beautify the city.

            Jake Sorensen is the 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All Star technician of the year. He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT where he helped develop an apprenticeship program that is registered with the U.S. Department of Labor. This program has graduated several high performing automotive technicians and was used by NAPA Auto Care as a template for their automotive apprenticeship program. Jake also developed the curriculum for an automotive course that he teaches at an adult education high school.

            Alexia Murphy is Program Specialist, Department of Workforce Services, State of Utah

            Key Talking Points:

            • Sustainability- Without a program, there “will not” be enough technicians for the independents to be able to compete, or grow in this industry.
            • By 2026 we are going to need 46,000 additional technicians (Bureau of Labor Statistics)
            • Less coming into the trade
            • You cannot afford to take your ‘lead’ technicians to teach a new member of the team
            • You need a roadmap and an officially approved apprentice program to support a mentor, training and a career path
            • (Jake Sorensen) Benefits from apprenticeship program Common questions:
            • How much will it cost me?
            • Answer: How much are you losing by not having enough technicians? That number far exceeds the cost of training. Also, the program is not as expensive as most believe. On average, an apprentice will start producing more revenue than the cost of their employment and training within three months!
            • What if I train and invest in someone, and they leave?
            • Answer: If you: choose the right candidate, offer free training, assist with tool purchases and treat them well through their apprenticeship, they will appreciate what you have provided and stay around for the long haul. McNeil’s still employs all three of the technicians that graduated from their program.
            • Maybe more importantly, what if you and every other shop owner sits back and does nothing?It is important to remember that if you lose an apprentice to another shop, that shop is no longer looking for a technician, which may free someone up for you.
            • Department of Labors throughout the country is willing to help for employer and apprentice by providing moniesStates vary. Meet with then and ask them questions and show them your program
            • Skilled trades are advertising to bring in young people into their industry through apprentice programs.
            • Not every candidate will work outA big problem is communication
            • Every other week you need a sit down to review and talk about the next two weeks.Discover if the training methods are working
            • If you find the right candidate, it will work
            • Apprentice vs 2-year collegeStudent loan debt
            • Tool investment
            • Not as much hands on as in shop
            • Schools let them know that when they enter the job market they can get top pay
            • Some schools do not have the latest equipment
            • Many counselors are naive about the industryWe must get involved and change the perception
            • Their supplier, NAPA, is providing incentives along the way. Toolbox, tool credit.
            • Incentives (rewards) for the apprentice to earn
            • Just because you are providing free training, they still have rent, car payments, food. They have a life. Create incentives along the way to keep them motivated and engaged while they are growing their skillsHelp shape their attitude for our trade
            • Departments of labor can help you find training
            • Need a technician. Start with an apprentice.
            • There is no silver bullet to growing technicians.There will be an investment.
            • We must get involved with our community and department of labor.
            • Share your success story
            • STARTFind a group to help you. Example NAPA has this programThere is also a program from the IGONC in North Carolina and many others.
            • Look at an apprentice program as a shop tool, a recipe for success
            • Contact (reach out) to your Department of Labor
            • Look for your candidate by advertising.Jake’s inbox was flooded with applicants.
            • Look for key indicators for holding a job even if not paid shadowing type of experience
            • Their apprentice program has spiked ASE certifications among their technicians
            • The program is broken into 9 stages over two years.  Requirements along the way
            • Training classes, virtual, leader-led
            • Demonstrations from equipment people
            • Online video’s
            • Be sure you have an LMS (learning management system) to help track the progress
            • There is a competency section
            • They must their mentor that they learned and can do the tasks that they learned
            • The quality of work in the shop improved because they are a teaching center
            • An apprentice is like a doctors residency to earn certification  
            • Jake Sorensen: We all need to buy into certifications.
            • ASE is a very valuable resource for our industry to separate the professionals from the DIY’ers. You cannot become an electrician or a plumber just because you helped a friend or family member on a home project. Yet we accept that exact same experience in place of certification in our industry all the time. Apprenticeships help force up and coming technicians to become certified.I hear people all the time say “I’ve known plenty of ASE Master Techs that don’t know what they are doing and plenty of really good mechanics that just can’t pass a test,” Well I can tell you I have seen it the other way a whole lot more. I know we like to compare ourselves to the medical profession quite a bit. Would you go to a doctor or see a Nurse that was not certified just because they couldn’t pass a test? Not a chance, so why are we so willing to accept that excuse from our professionals? 
            • Pete has been tracking his apprentice program for four years and has numbers that show a growth in sales from the training and team approach to share work and build the next generation.
            • Other episodes on Apprentice ProgramsRR 335 Build Your Own Apprentice Program - Dwayne Myers
            • RR 482 IGONC Apprentice Program. Three Students Speak.
            • FTR 064 - Mike Davidson. Find Your Apprentices
            • RR 383 - AAPEXedu 2018 - Road to Great Technicians - Roundtable
            • THA 087 - Automotive Career’s Start in High School and in the Home
            • FTR 007 - Matt Fanslow - Integrate the Malleable Young Apprentice Into Your Shop
            • RR 353 - Kyle Holt - S/P2 - Helping Entry Level Technicians Enter and Stay in the...]]>

              https://youtu.be/aDKpVC5ipd0

              Pete McNeil is a second-generation family-owned business that started out as a Volkswagen specialist. They quickly recognized their potential for all makes and models and expanded their service offerings. During this time, they joined the NAPA AutoCare program, expanded their footprint in the Salt Lake valley and became a pillar in the automotive repair industry.

              In 2018 alone, McNeil’s expanded their Sandy location to 16 bays to help accommodate their growing business, training center and partnership with local schools for the continued growth of their apprenticeship program. During this time McNeil’s also took advantage of the Interior ProImage program and remodeled their entire showroom! This included new counters for their 4 Service Advisors, new epoxy flooring, signage, and upgraded comfortable furniture and fixtures! This is truly a place where their customers can relax while having their vehicle repaired.

              In addition, Pete opened a 2nd location in Riverton, Utah in May of 2019. Pete is very involved in the community both locally and abroad He is active in the local Church Youth Conference, Angel Hands, which assists people with disabilities.

              Very active in youth soccer with contributions and cars washed to raise money for Sparta-United. He has donated time and resources to “Sandy Pride” which helps residents clean up and beautify the city.

              Jake Sorensen is the 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All Star technician of the year. He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT where he helped develop an apprenticeship program that is registered with the U.S. Department of Labor. This program has graduated several high performing automotive technicians and was used by NAPA Auto Care as a template for their automotive apprenticeship program. Jake also developed the curriculum for an automotive course that he teaches at an adult education high school.

              Alexia Murphy is Program Specialist, Department of Workforce Services, State of Utah

              Key Talking Points:


              Resources:

              • A special thanks to Pete McNeil, Jake Sorensen, and Alexia Murphy for their contribution to the aftermarket.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.

              Buy me a coffeeBuy me a coffee

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

              ]]>6f899d97-6730-43e4-a4bc-53a61fd1f9ebThu, 20 Aug 2020 00:15:00 -040046:45falsefull185185THA 185 Apprentice Programs - Growing Your Own Technicians Do you need a technician? What are you doing about it. There is some great talent available as an outcome of the pandemic; however, it won’t last. Here is another episode on apprenticing. This is a recurring curring theme on the podcast. I will put up a link on the show notes page that displays all podcasts that helps you learn about apprentice programs. The panel: Pete McNeil, shop owner, Mc Neils Auto Care, The NAPA 2020 Shop Owner of the Year, Sandy, UT, 2 Locations. (Expanded Sandy location to 16 bays and use it for education). Jake Sorensen, Technician, the 2019 NAPA ASE Technician of the Year, He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT and Alexia Murphy, Program Specialist, Department of Workforce Services, State of Utah The key talking points listed on the show notes page will make a great meeting agenda or outline for change find them at remarkableresuts.biz/a185Patrick McHugh – 20 Questions in 30 Minutes [RR 563]Patrick McHugh – 20 Questions in 30 MinutesPatrick McHugh always tinkered with ‘stuff’. His dad bought an ’85 BMW. They learned all about that car together. A friend, Eric, had a lift and was a BMW person who helped Patrick and his dad learn everything about the CAR.

              At 15 years old he started working in an airport, doing odd jobs, to earn credits to learn to be a pilot. He soloed at 16 years old. The day before college he got his pilot’s license

              Patrick attended Purdue University where he studied aeronautical technology. He kept flying and earned his instrument license and became an instructor. He loves to teach.

              As fate would have it, he became a pilot upon college graduation from Trans State Airlines a regional carrier for United. He was based in Richmond Virginia. With normal pilot downtime, he continued to tinker with BMW’s.

              He discovered that being a pilot was not for him, so he went into avionics and shade tree work at home. There were too many cars in the driveway, so he had to decide to stop or go into business.

              Bimmer Rescue was created in 2008 in Richmond Virginia and generates a big portion of its business through referrals. They earn their business through their professional service and attention given to each customer.

              Patrick’s goal is to develop a relationship with BMW, Mini, Audi, and Volkswagen owners that allows them to get the maximum amount of value from their vehicle rather than buying a new one. Listen to Patrick’s previous episodes HERE.

              Key Talking Points:

              What do you do for fun?

              • Patrick’s definition of fun is Race Bar. 
              • He loves anything that has a motor in it.
              • Loves to have fun and loves to see people smile.

              Any great advice that you still follow today?

              • The best advice would be to just “Be there or be around”
              • Get off the things you are doing and be around especially around your kids and family.

              How did you decide to become a shop owner?

              • The county forced him to become a shop owner. 
              • Patrick was a shade tree mechanic in the backyard and he has 8 cars in the driveway. 
              • The county mailed him to get the cars out of there.

              Do you still have the fire you had when you first started?

              • He still has a lot of passion in his shop and people see his drive. 
              • He just drinks his cup of coffee and kicks butts.

              Message to yourself 10 years ago

              • Listen to his peers and seniors, use their wisdom. 
              • Don’t fall into the pits that other people have fallen in. 
              • Watch/Listen to Carm’s Podcasts

              Manage work-life harmony

              • Always turn the switch off at 5 O’Clock or 5:30 latest. 
              • Other shop owners literally live in their shops and I have decided that’s not going to be me.

              Biggest learning moment

              • Covid-19, we changed not just our operations but our budgeting specially in interacting with our clients.

              Community is everything 

              • We are very active in doing community art shows. 
              • We put on huge parties as we bring in artists to show. 
              • We mix family and clients together. 
              • Stem classes for kids

              A major pivot in your business

              • Covid-19, it changed us and pushed us to be a tier above everyone else. 

              What drives you?

              • Internally driven 
              • Kids and family drives him.

              If I asked a good friend or peer what is the secret to your success what would they say?

              • People would say that Patrick draws people, he’s magnetic and always does the right thing even if it doesn’t always feel good. 
              • Loves to help people.

              Any secrets to ‘time suck’?

              • He struggles with this. 
              • He writes his goals before the year starts. 
              • Teach his daughter to think objectively. 
              • Be a better husband. 
              • He has a power-list ensuring himself always finishing up tasks and goals.

              What are you doing to put the Customer first in your business?

              • We ask very important questions and we listen! 

              Top three most important needs to open a shop?

              • Coaches
              • Finance 
              • Training

              Strong teams always win

              • Pay-plans. 
              • Teams are paid as teams. 
              • Techs that have chemistry and could work well together. 
              • The team also picks which new hire to take.

              A secret to a good job interview?

              • The questions and listening just like customer service. 
              • Asking the right questions

              Resources:

              • Thanks to Patrick McHugh for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy me a coffee

               

              Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

              Learn more about TRACS Enterprise and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit, www.NAPAAutoCare.com.

              ]]>              Patrick McHugh always tinkered with ‘stuff’. His dad bought an ’85 BMW. They learned all about that car together. A friend, Eric, had a lift and was a BMW person who helped Patrick and his dad learn everything about the CAR.

              At 15 years old he started working in an airport, doing odd jobs, to earn credits to learn to be a pilot. He soloed at 16 years old. The day before college he got his pilot’s license

              Patrick attended Purdue University where he studied aeronautical technology. He kept flying and earned his instrument license and became an instructor. He loves to teach.

              As fate would have it, he became a pilot upon college graduation from Trans State Airlines a regional carrier for United. He was based in Richmond Virginia. With normal pilot downtime, he continued to tinker with BMW’s.

              He discovered that being a pilot was not for him, so he went into avionics and shade tree work at home. There were too many cars in the driveway, so he had to decide to stop or go into business.

              Bimmer Rescue was created in 2008 in Richmond Virginia and generates a big portion of its business through referrals. They earn their business through their professional service and attention given to each customer.

              Patrick’s goal is to develop a relationship with BMW, Mini, Audi, and Volkswagen owners that allows them to get the maximum amount of value from their vehicle rather than buying a new one. Listen to Patrick’s previous episodes HERE.

              Key Talking Points:

              What do you do for fun?

              • Patrick’s definition of fun is Race Bar. 
              • He loves anything that has a motor in it.
              • Loves to have fun and loves to see people smile.

              Any great advice that you still follow today?

              • The best advice would be to just “Be there or be around”
              • Get off the things you are doing and be around especially around your kids and family.

              How did you decide to become a shop owner?

              • The county forced him to become a shop owner. 
              • Patrick was a shade tree mechanic in the backyard and he has 8 cars in the driveway. 
              • The county mailed him to get the cars out of there.

              Do you still have the fire you had when you first started?

              • He still has a lot of passion in his shop and people see his drive. 
              • He just drinks his cup of coffee and kicks butts.

              Message to yourself 10 years ago

              • Listen to his peers and seniors, use their wisdom. 
              • Don’t fall into the pits that other people have fallen in. 
              • Watch/Listen to Carm’s Podcasts

              Manage work-life harmony

              • Always turn the switch off at 5 O’Clock or 5:30 latest. 
              • Other shop owners literally live in their shops and I have decided that’s not going to be me.

              Biggest learning moment

              • Covid-19, we changed not just our operations but our budgeting specially in interacting with our clients.

              Community is everything 

              • We are very active in doing community art shows. 
              • We put on huge parties as we bring in artists to show. 
              • We mix family and clients together. 
              • Stem classes for kids

              A major pivot in your business

              • Covid-19, it changed us and pushed us to be a tier above everyone else. 

              What drives you?

              • Internally driven 
              • Kids and family drives him.

              If I asked a good friend or peer what is the secret to your success what would they say?

              • People would say that Patrick draws people, he’s magnetic and always does the right thing even if it doesn’t always feel good. 
              • Loves to help people.

              Any secrets to ‘time suck’?

              • He struggles with this. 
              • He writes his goals before the year starts. 
              • Teach his daughter to think objectively. 
              • Be a better husband. 
              • He has a power-list ensuring himself always finishing up tasks and goals.

              What are you doing to put the Customer first in your business?

              • We ask very important questions and we listen! 

              Top three most important needs to open a shop?

              • Coaches
              • Finance 
              • Training

              Strong teams always win

              • Pay-plans. 
              • Teams are paid as teams. 
              • Techs that have chemistry and could work well together. 
              • The team also picks which new hire to take.

              A secret to a good job interview?

              • The questions and listening just like customer service. 
              • Asking the right questions

              Resources:

              • Thanks to Patrick McHugh for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy me a coffee

               

              Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

              Learn more about TRACS Enterprise and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit, www.NAPAAutoCare.com.

              ]]>              aedacf07-576b-445f-a644-834842976fc1Tue, 18 Aug 2020 00:15:00 -040032:01falsefull563563Patrick McHugh - 20 Questions in 30 Minutes [RR 563] Welcome to the second episode of the new format. You’ll hear from shop owner Patrick McHugh from Bimmer Rescue. He talks about the top three most important needs when opening a shop and his solution to time waste. Patrick McHugh also shares his personal views on business and family. During the start of the interview, he talks about his Appreciation for Family because he was separated from them the moment COVID-19 hit. Find the key talking points, Patrick McHugh’s bio and links to his previous episodes at remarkableresults.biz/e563              Why Coaching is a Business Life Saver – Rick White [RR 562]Why Coaching is a Business Life Saver - Rick WhiteRick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. He also owned and managed several successful automotive repair shops.

              Early in his career, Rick got his arm stuck under a vehicle while working underneath it. He managed to get out safely but it was a wake up call to him and for all of us as well. This is everyone’s concern. There are too many distractions like cell phones, tablets, lackadaisical attitude of it never happening, not focused on job at task, talking to tech next to them and a whole lot more. We need to follow lift maintenance schedules religiously and document every procedure in order to check work properly.

              Rick White’s Previous Episodes HERE.

              Key Talking Points:

              • Why does a shop not have a coach?False expectation- seeing other shop owners “making a lot of money” and thinking you can do the same. The national average net profit in industry is 5-7% ($4,000 day average shop made $200 profit)
              • Being the answer man- you have to know it all
              • I can figure it out myself- would take decades to do it, costs too much in profits lost
              • Embarrassment- where you are isn't who you are
              • Coaching condenses decades of learning into days 
              • When you don’t get the help you need for business you end up becoming disillusioned and bitter about things- effects personal life, not as engaged, self medicating 
              • Picking the right coach- the right fit for your business and personality  
              • Failure only happens when you refuse to learn from itWisdom comes from experience and experience comes from mistakes
              • Good result vs bad result- bad results are often seen as “failures” when they should be seen as learning opportunities 
              • Failure as feedback- instead of always “putting out fires” in shop you need to be in “fire prevention” mode. What processes and systems can you put in place as a team so you never experience that “fire” again?  
              • “Wherever focus goes, energy flows” Tony Robinson 
              • Everything business owner wants out of their business and out of life is on other side of the fear holding them back
              •  Coaching is about relationships and communication- purveyors of hope (hope in the future there’s power in the present)  Change starts with you
              • When you have a choice you can do the right thing, the wrong thing or nothing- the worst thing you can do is nothing 
              • Coaching is an investment not expense 
              • Money is easy to replace, cannot replace time with family
              • Embrace what your coach says, internalize it, then implement  
              • Business during the pandemicDepends on owner’s belief systemExample- owner believes no one is buying and everyone is out of work they will take poor actions with poor results in their business which furthers their beliefs even more 
              • Do you see problems or opportunities and potential?
              • Expand your audience- people are consuming online content and videos which is an opportunity for your business

              Resources:

              • Thanks to Rick White for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy me a coffee

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. He also owned and managed several successful automotive repair shops.

              Early in his career, Rick got his arm stuck under a vehicle while working underneath it. He managed to get out safely but it was a wake up call to him and for all of us as well. This is everyone’s concern. There are too many distractions like cell phones, tablets, lackadaisical attitude of it never happening, not focused on job at task, talking to tech next to them and a whole lot more. We need to follow lift maintenance schedules religiously and document every procedure in order to check work properly.

              Rick White’s Previous Episodes HERE.

              Key Talking Points:

              • Why does a shop not have a coach?False expectation- seeing other shop owners “making a lot of money” and thinking you can do the same. The national average net profit in industry is 5-7% ($4,000 day average shop made $200 profit)
              • Being the answer man- you have to know it all
              • I can figure it out myself- would take decades to do it, costs too much in profits lost
              • Embarrassment- where you are isn't who you are
              • Coaching condenses decades of learning into days 
              • When you don’t get the help you need for business you end up becoming disillusioned and bitter about things- effects personal life, not as engaged, self medicating 
              • Picking the right coach- the right fit for your business and personality  
              • Failure only happens when you refuse to learn from itWisdom comes from experience and experience comes from mistakes
              • Good result vs bad result- bad results are often seen as “failures” when they should be seen as learning opportunities 
              • Failure as feedback- instead of always “putting out fires” in shop you need to be in “fire prevention” mode. What processes and systems can you put in place as a team so you never experience that “fire” again?  
              • “Wherever focus goes, energy flows” Tony Robinson 
              • Everything business owner wants out of their business and out of life is on other side of the fear holding them back
              •  Coaching is about relationships and communication- purveyors of hope (hope in the future there’s power in the present)  Change starts with you
              • When you have a choice you can do the right thing, the wrong thing or nothing- the worst thing you can do is nothing 
              • Coaching is an investment not expense 
              • Money is easy to replace, cannot replace time with family
              • Embrace what your coach says, internalize it, then implement  
              • Business during the pandemicDepends on owner’s belief systemExample- owner believes no one is buying and everyone is out of work they will take poor actions with poor results in their business which furthers their beliefs even more 
              • Do you see problems or opportunities and potential?
              • Expand your audience- people are consuming online content and videos which is an opportunity for your business

              Resources:

              • Thanks to Rick White for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy me a coffee

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              893a3170-d7be-46c9-848a-f4bb102482faFri, 14 Aug 2020 00:15:00 -040053:18falsefull562562RR 562: Rick White on Coaching Rick White, President and Lead Coach for 180BIZ will help you understand and appreciate the shop owner and business coach dynamic. Coaching is about relationships and communication. Rick and I talk about why a shop does not have a coach and how failure only happens when you refuse to learn from it. Find the talking points, Ricks bio and key talking points at remakableresults.biz/e162              Decade the Seventies – Talking Auto Repair [THA 184]Decade the Seventies - Talking Auto Repair

              https://youtu.be/vcZAi4m3ZpM

              Chris Chesney is theDirector of Customer Training for Carquest Technical Institute. He is also a NASTF Board Member. Visit Chris’s previous episodes HERE.

              Mitch Schneider is a fourth-generation “mechanic/technician” recognized as a champion of service dealer and technician causes. Mitch is an award-winning journalist, former shop owner, and published novelist. For more than 37 years, Mitch operated Schneider’s Automotive — a successful 6-bay, family-owned and operated service facility in Simi Valley, Calif.

              Mitch has recent great news on the biggest challenge in his life as he has taken on Primary Myelofibrosis, a rare bone cancer, head-on. He is in his recovery after a successful stem cell /bone marrow transplant in April 2019. I’m so glad to have him back to discuss his novel Misfire: What to Do When Things Aren’t Running on All Cylinders. Look for Mitch’s other episodes HERE.

              Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE.

              Bob Pulverenti is the Executive Director of the Independent Garage Owners of North Carolina and show chairman of ASTE (Automotive Service & Technology Expo), prior to working for IGO Bob worked as the Executive Director of SSRSOUNY in Syracuse NY. He had also operated automotive shops in Central NY for 25 years, as a shop owner he was triple certified with ASE & a nine time NAPA/ASE Technician of the year award winner. He holds the AMI Accredited Automotive Manager certification. He sits on the AASP National Board of Directors and is a registered lobbyist. Previous Episodes HERE.

              Jerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population on 280,000. According to Jerry, it is the top growing county in the US. His 35,000 sq ft shop has 21 lifts with two flats per lift.

              Jerry is a business coach and prides himself for getting out of the shop between 80 and 120 days a year to work with clients, attends seminars and enjoys wine. Listen to Jerry previous episodes HERE.

              Key Talking Points:

              • Some big work done in this decade was carburetors   
              • Maylan was a Snap on Dealer and Mitch was a customer
              • Chris Chesney was also a Snap On Dealer. They kept you in debt so you got up everyday and went to workYou had to pay so you collected from your customer everyday
              • New Tech: Chrysler Electronic Ignition. No points and condensers. “Space Age Tech!!”
              • If you did not have a feeler gauge you used a match book cover
              • Sun engine analyzer. These guys are still waiting to learn how to use it
              • As is typical with each decade or new advances in technology many did not believe it would last
              • Bear static balancer and BADA Bubble Balancer to balance tires
              • New electronic balancer was about $6,000 at that timeTook forever to sell one and to get a shop to buy one
              • These guys pumped a lot of gas. Most shops sold gas.
              • Learning how it works was an incurable passion for these guys
              • Chris Chesney loved the new tech 
              • The more cars at the pumps the more cars came into the bays. The gas pumps was ‘social media’ back in the day
              •  Mitch won a bet if he could field strip a carburetor, $100It took skill to rebuild a carburetor
              • Electrical and carburetor shops were specialists in the dayThey used a growler to grind the armature
              • Curiosity drove the technician of the day
              • To the consumer nothing has changed.My car is broke, fix it
              • Training was big at dealerships back in the 70's
              • General Motors Training Center that provided training to dealer techs also provided training to the independent via their AC/Delco product division
              •  Some training came from the parts people that was more of product training then technical
              • Everyone was in street racing or drag racing
              • The techs of the day in the 70's loved the machine called the automotible
              • We need to start attracting young people into our industry
              • Motor and Chilon were the repair manuals necessary to repair cars of the time 
              • Be careful and mindful of the solvents you are working with.Wear gloves, glasses and steel toed shoes

              Resources:

              • A special thanks to Chris Chesney, Mitch Schneider, Maylan Newton, Bob Pulverenty, and Jerry Kezhaya for their contribution to the aftermarket.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.

              Buy me a coffeeBuy me a coffee

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

              ]]>

              https://youtu.be/vcZAi4m3ZpM

              Chris Chesney is theDirector of Customer Training for Carquest Technical Institute. He is also a NASTF Board Member. Visit Chris’s previous episodes HERE.

              Mitch Schneider is a fourth-generation “mechanic/technician” recognized as a champion of service dealer and technician causes. Mitch is an award-winning journalist, former shop owner, and published novelist. For more than 37 years, Mitch operated Schneider’s Automotive — a successful 6-bay, family-owned and operated service facility in Simi Valley, Calif.

              Mitch has recent great news on the biggest challenge in his life as he has taken on Primary Myelofibrosis, a rare bone cancer, head-on. He is in his recovery after a successful stem cell /bone marrow transplant in April 2019. I’m so glad to have him back to discuss his novel Misfire: What to Do When Things Aren’t Running on All Cylinders. Look for Mitch’s other episodes HERE.

              Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE.

              Bob Pulverenti is the Executive Director of the Independent Garage Owners of North Carolina and show chairman of ASTE (Automotive Service & Technology Expo), prior to working for IGO Bob worked as the Executive Director of SSRSOUNY in Syracuse NY. He had also operated automotive shops in Central NY for 25 years, as a shop owner he was triple certified with ASE & a nine time NAPA/ASE Technician of the year award winner. He holds the AMI Accredited Automotive Manager certification. He sits on the AASP National Board of Directors and is a registered lobbyist. Previous Episodes HERE.

              Jerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population on 280,000. According to Jerry, it is the top growing county in the US. His 35,000 sq ft shop has 21 lifts with two flats per lift.

              Jerry is a business coach and prides himself for getting out of the shop between 80 and 120 days a year to work with clients, attends seminars and enjoys wine. Listen to Jerry previous episodes HERE.

              Key Talking Points:

              • Some big work done in this decade was carburetors   
              • Maylan was a Snap on Dealer and Mitch was a customer
              • Chris Chesney was also a Snap On Dealer. They kept you in debt so you got up everyday and went to workYou had to pay so you collected from your customer everyday
              • New Tech: Chrysler Electronic Ignition. No points and condensers. “Space Age Tech!!”
              • If you did not have a feeler gauge you used a match book cover
              • Sun engine analyzer. These guys are still waiting to learn how to use it
              • As is typical with each decade or new advances in technology many did not believe it would last
              • Bear static balancer and BADA Bubble Balancer to balance tires
              • New electronic balancer was about $6,000 at that timeTook forever to sell one and to get a shop to buy one
              • These guys pumped a lot of gas. Most shops sold gas.
              • Learning how it works was an incurable passion for these guys
              • Chris Chesney loved the new tech 
              • The more cars at the pumps the more cars came into the bays. The gas pumps was ‘social media’ back in the day
              •  Mitch won a bet if he could field strip a carburetor, $100It took skill to rebuild a carburetor
              • Electrical and carburetor shops were specialists in the dayThey used a growler to grind the armature
              • Curiosity drove the technician of the day
              • To the consumer nothing has changed.My car is broke, fix it
              • Training was big at dealerships back in the 70's
              • General Motors Training Center that provided training to dealer techs also provided training to the independent via their AC/Delco product division
              •  Some training came from the parts people that was more of product training then technical
              • Everyone was in street racing or drag racing
              • The techs of the day in the 70's loved the machine called the automotible
              • We need to start attracting young people into our industry
              • Motor and Chilon were the repair manuals necessary to repair cars of the time 
              • Be careful and mindful of the solvents you are working with.Wear gloves, glasses and steel toed shoes

              Resources:

              • A special thanks to Chris Chesney, Mitch Schneider, Maylan Newton, Bob Pulverenty, and Jerry Kezhaya for their contribution to the aftermarket.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.

              Buy me a coffeeBuy me a coffee

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

              ]]>              967ab42d-3405-4b37-a655-73aa3339f812Thu, 13 Aug 2020 00:15:00 -040056:50falsefull184184Decade the Seventies: Talking Auto Repair - THA 184 What was auto repair like in the decade of the seventies? In order to make this panel work, I needed to find aftermarket leaders that are still active in the industry and who were in the trenches in the seventies. I found them. And what you are going to hear is an incredible journey from their collective memories. Listen to this cast: Mitch Schneider, Chris Chesney, Maylan Newton, Jerry Kezhaya, and Bob Pulverenti. Needless to say, this group had so much fun sharing their escapades as technicians or shop owners. Even if you weren’t a member of the class of the seventies you’ll appreciate the stories of how things were and without them, we wouldn’t have what we have today. Key talking points and links to my guest's previous episodes at remarkableresults.biz/a184              Ryan Clo – 20 Questions in 30 Minutes [RR 561]Ryan Clo - 20 Questions in 30 MinutesRyan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth.

              Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry.

              Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH. Listen to Ryan’s previous episodes HERE.

              Key Talking Points:

              • Would your organization crumble if you stepped aside?Processes, employees, systems in place for day to day duties  
              • How has your business changed in the last 3 years?Technology (DVI), dynamic management system, integrating software
              • If you could send a message to yourself 10 years ago, what would you tell the younger YOU?Raise your prices, hire the best possible help, spend on marketing, take on debt head-on 
              • If you could pick up a new skill in an instant what would it be?Marketing video content
              • Recently fired a customer? The reason?Fixed accident damage but still wasn’t driving right, the owner didn't want to authorize more. Gave money back to the customer. Situations like this come down to what you promise a customer.  
              • What drives you?Being A-type personality, a strong need for efficiency, and productivity. Enjoys problem-solving and being organized.
              • Plan your day out with a google doc or calendar as a base- reassess and reprioritize when needed  
              • Biggest mistakes?Understanding value-focused and not price-focused
              • Manage work-life harmony Balancing business so the owner is not doing all the tasks and jobs
              • Your biggest learning momentWorking with a coach- benefits your business, employees, and customers
              • How did you decide to become a shop owner?A hobby that became the only source of income. And people wanted a mechanic they could trust.
              • Last update on the website?Updated for COVID-19
              • Most recent updated to processes/systemsBusiness is like a tire, always something that happens- always tweaking processes and systems
              • Dream carPorsche 959
              • Latest book?“Zero to One” Peter Thiel
              • Learning from startup companies- create something from nothing   
              • New technology added to the business? Text to pay system
              • The secret to conducting a good job interviewIs this the right fit for them? Avoid bad hire, is this right move for you? Is this position on your career path? 
              • Ever make a major pivot in business? Started as a trade person and hurt back- hired partner but didn't work out, hired a coach and started working on the business than in business 
              • COVID-19 pivoting  

              Resources:

              • Thanks to Ryan Clo for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy me a coffee

               

              The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

              Learn more about Smart Sign and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit, www.NAPAAutoCare.com.

              ]]>              Ryan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth.

              Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry.

              Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH. Listen to Ryan’s previous episodes HERE.

              Key Talking Points:

              • Would your organization crumble if you stepped aside?Processes, employees, systems in place for day to day duties  
              • How has your business changed in the last 3 years?Technology (DVI), dynamic management system, integrating software
              • If you could send a message to yourself 10 years ago, what would you tell the younger YOU?Raise your prices, hire the best possible help, spend on marketing, take on debt head-on 
              • If you could pick up a new skill in an instant what would it be?Marketing video content
              • Recently fired a customer? The reason?Fixed accident damage but still wasn’t driving right, the owner didn't want to authorize more. Gave money back to the customer. Situations like this come down to what you promise a customer.  
              • What drives you?Being A-type personality, a strong need for efficiency, and productivity. Enjoys problem-solving and being organized.
              • Plan your day out with a google doc or calendar as a base- reassess and reprioritize when needed  
              • Biggest mistakes?Understanding value-focused and not price-focused
              • Manage work-life harmony Balancing business so the owner is not doing all the tasks and jobs
              • Your biggest learning momentWorking with a coach- benefits your business, employees, and customers
              • How did you decide to become a shop owner?A hobby that became the only source of income. And people wanted a mechanic they could trust.
              • Last update on the website?Updated for COVID-19
              • Most recent updated to processes/systemsBusiness is like a tire, always something that happens- always tweaking processes and systems
              • Dream carPorsche 959
              • Latest book?“Zero to One” Peter Thiel
              • Learning from startup companies- create something from nothing   
              • New technology added to the business? Text to pay system
              • The secret to conducting a good job interviewIs this the right fit for them? Avoid bad hire, is this right move for you? Is this position on your career path? 
              • Ever make a major pivot in business? Started as a trade person and hurt back- hired partner but didn't work out, hired a coach and started working on the business than in business 
              • COVID-19 pivoting  

              Resources:

              • Thanks to Ryan Clo for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy me a coffee

               

              The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

              Learn more about Smart Sign and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit, www.NAPAAutoCare.com.

              ]]>              9c8cbcda-c4e7-4768-9ff1-2d770c3b40f7Tue, 11 Aug 2020 00:15:00 -040032:50falsefull561561Ryan Clo - 20 Questions in 30 Minutes [RR 561] Welcome to this inaugural new format you’ll hear from shop owner and coach Ryan Clo from Dubwerx and Avid Autowerx in Cincinnati. Ryan answers 20 questions within about 30 minutes. This is up close and personal and I believe brings value to you as you continue to navigate and grow your business to boundless success. Ryan Clo shares one new skill he would like to have, new technology he recently added, his dream car, and one of his biggest mistakes and a whole lot more. Find the key talking points, Ryan Clo’s bio and links to his previous episodes at remarkableresults.biz/e561              Improve Your Leadership Influence: Join Toastmasters [RR 560]Improve Your Leadership Influence: Join ToastmastersChris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex. Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.  Autotex.me website HERE.

              Craig O’Neill an integrator and trainer at Autotex.me. Though he initially began college seeking a degree in history education and was heavily considering missionary aviation, it was obvious to him that his primary calling was to raise a family. Setting aside his full-time education, Craig committed himself to scale the 3rd generation auto repair business to be successful in these exciting but challenging times.

              An ASE certified technician and service consultant, he is visibly excited about the technological advances the industry is seeing and frequently can be heard speaking to clients sharing his enthusiasm.

              Craig is committed to elevating the professional image of the automotive service community and consistently looking for ways to communicate with bright young people regarding the opportunities that exist in the automotive service profession. Listen to Craig’s previous episodes HERE.

              Key Talking Points:

              • Why does presentation abilities matter for shop owners? Aren't they presenting small "speeches" to their teams every week?
              • We live and die by communication
              • Three out of four people have a fear of speaking (glossophobia)It holds people back
              • How could all team members in a shop benefit
              • Leadership skills
              • Communication and LISTENING skills (Advisors to customers, advisors to techs, techs to advisors... etc etc...)
              • Teaches how to give feedback to others effectively
              • Teaches you how to receive critique effectively
              • Shop owners can send their staff as a part of their learning and professional development culture. After all, aren't we supposed to be cultivating the next leaders of our business?
              • Learn the power of the pause 
              • Toastmasters connect your shop to your local community. Get out there and humanize our profession! We have things to say that deserves to be heard.It's a LOT of fun! 
              • It's the most affordable professional development you're not taking advantage of that is available right NOW!
              • You are timed so you get to your point. Don’t keep rolling over your point. Make it and be done
              • Learn to take criticism of your communication style. Feedback is important
              • Learn to pause
              • Learn vocal inflection
              • Table Topics
              • Elevator speech 
              • We'll discuss how a toastmasters meeting might look, and some of the roles people take each meeting
              • We are always waiting to say something next and not actively listening to the speaker
              • Practice makes perfectPractice a presentation
              • Know your material
              • Professional sports athletes practice 99% of the time and play 1%
              • We play 99% of the time and practice 1% of the time
              • Training is critical
              • Craig’s challenge to the industry to get our trainers to embrace toastmasters to help them in their engagement and delivery. He and Chris believe we can all become better presentersRaise the bar on the quality of presentation skills
              • Craig recommends going to an ‘all-comers' toastmasters clubIt opens your perspective to many other professionals and you can learn and share with
              • Provide toastmasters to your team
              • Leaders are readers. Go to Books Page HERE

              Resources:

              • Thanks to Craig O'Neill and Chris Cloutier for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy me a coffee

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex. Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.  Autotex.me website HERE.

              Craig O’Neill an integrator and trainer at Autotex.me. Though he initially began college seeking a degree in history education and was heavily considering missionary aviation, it was obvious to him that his primary calling was to raise a family. Setting aside his full-time education, Craig committed himself to scale the 3rd generation auto repair business to be successful in these exciting but challenging times.

              An ASE certified technician and service consultant, he is visibly excited about the technological advances the industry is seeing and frequently can be heard speaking to clients sharing his enthusiasm.

              Craig is committed to elevating the professional image of the automotive service community and consistently looking for ways to communicate with bright young people regarding the opportunities that exist in the automotive service profession. Listen to Craig’s previous episodes HERE.

              Key Talking Points:

              • Why does presentation abilities matter for shop owners? Aren't they presenting small "speeches" to their teams every week?
              • We live and die by communication
              • Three out of four people have a fear of speaking (glossophobia)It holds people back
              • How could all team members in a shop benefit
              • Leadership skills
              • Communication and LISTENING skills (Advisors to customers, advisors to techs, techs to advisors... etc etc...)
              • Teaches how to give feedback to others effectively
              • Teaches you how to receive critique effectively
              • Shop owners can send their staff as a part of their learning and professional development culture. After all, aren't we supposed to be cultivating the next leaders of our business?
              • Learn the power of the pause 
              • Toastmasters connect your shop to your local community. Get out there and humanize our profession! We have things to say that deserves to be heard.It's a LOT of fun! 
              • It's the most affordable professional development you're not taking advantage of that is available right NOW!
              • You are timed so you get to your point. Don’t keep rolling over your point. Make it and be done
              • Learn to take criticism of your communication style. Feedback is important
              • Learn to pause
              • Learn vocal inflection
              • Table Topics
              • Elevator speech 
              • We'll discuss how a toastmasters meeting might look, and some of the roles people take each meeting
              • We are always waiting to say something next and not actively listening to the speaker
              • Practice makes perfectPractice a presentation
              • Know your material
              • Professional sports athletes practice 99% of the time and play 1%
              • We play 99% of the time and practice 1% of the time
              • Training is critical
              • Craig’s challenge to the industry to get our trainers to embrace toastmasters to help them in their engagement and delivery. He and Chris believe we can all become better presentersRaise the bar on the quality of presentation skills
              • Craig recommends going to an ‘all-comers' toastmasters clubIt opens your perspective to many other professionals and you can learn and share with
              • Provide toastmasters to your team
              • Leaders are readers. Go to Books Page HERE

              Resources:

              • Thanks to Craig O'Neill and Chris Cloutier for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy me a coffee

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              6a17cc78-3947-4678-8ca2-e08892a55dc0Fri, 07 Aug 2020 00:15:00 -040041:39falsefull560560Improve Your Leadership Influence: Join Toastmasters [RR 560] Ever want to grow your self-confidence, your ability to speak to a small meeting or a larger group. Well, toastmasters is a forum to challenge yourself to not only be a better presenter but a better listener and even a stronger leader. Two aftermarket pros who are in Toastmasters Chris Cloutier, co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Texg.me and Craig O’Neill an integrator and trainer at Autotex.me are my guests. Learn their tale on how Toastmasters has really helped them in their careers. We live and die by communication. Three out of four people have a fear of speaking and if you know it or not you are always selling, which requires good communication skills. Craig’s challenge to the industry is to get our trainers to embrace toastmasters to help them in their engagement and delivery. He and Chris believe we can all become better presenters and leaders. Find the key talking points and my guest’s bio’s at remarkableresults.biz/e560              Selling Your Business – The First Steps [THA 183]Selling Your Business - The First Steps

              https://youtu.be/2ejUm3dbl_I

              Bob Ward is the President of Wardden LLC, Bob began his business career at a franchised car dealership, overcoming obstacles to learn and earn the required skills to become Controller, General Manager and then, a minority owner of Tacoma Dodge in Washington.

              A native of Seattle, Bob serves as a financial advisor and consultant to small business owners throughout the United States. He believes that your business should always be ready for expansion or sale, you should get paid for what you built and, when you decide to leave it, your company should continue to prosper. He believes in a Perpetual Business where there is Value, Continuity and Legacy. Look for Bob’s Previous Episode HERE. Warden LLC website HERE.

              David Justice has been an auto care professional for over 30 years. He grew up in the family business working for his father. At, a young age David purchased his father’s business and went on his own. Over the years David had multiple Shell Gas stations. Find David’s other episodes HERE.

              Key Talking Points:

              • David sold 3 stores to a big box concernHe owned the properties and got a 15 year guaranteed lease
              • You plan to sell your business on the day you open it. Bob Warde
              • You are going to sell through liquidation, successor, or outside party.
              • 85% of businesses never get sold. Bob Ward
              • IF your business can run without you, you have a great chance to sell. You’ve developed a great team which is attractive to a buyerYour people make the business

               

              • You plan to sell your business the day you open it. 

               

              • Always be looking for a successorAsk your people what their plans are
              • Ask in employment interviews what their future plans are
              • Buyers buy the cash flow of the business and assetsYou have to prove the cash flow
              • Financial statements must be part of the equations
              • Finding an internal candidate is an extremely viable planYour internal candidate has the skills or you can provide them/ It can makes them a credible candidate.
              • Ask them: What is most important to their career? If they ask that they would want to own a business someday that is a key market for future development for the opportunity for succession
              • Provide a timeline to earn ownership
              • Bring a business coach into the equation to teach business skills
              • David asked his buyer to provide the right pay and benefits for his people. He made sure his people were taken care of
              • Actionable:You need serious financial statements, accurate
              • Consider who is going to buy the operation
              • Where is your buyer going to come from
              • An outside buyer or big box or franchise is rare
              • Your buyer may already work for you.
              • Bob feels that ¾ of businesses sell to an internal candidateIt is a natural transition for someone who has worked for you for years to ease you out of the business via a sale
              • If the candidate has the passion it will work
              • The buyer can earn credits toward equity ownership and for down payment
              •  
              • It is the growth and development of people that is the highest calling of leadership. Harvey FirestoneOur business needs to be independent of us
              • Same with parenting
              • What you do today takes care of tomorrow. David Justice
              • People of passion want to buy businesses but have no money. There are ways to make that happen
              • Start getting ready to sell your business. Look for your internal candidate or hire him/her

              Bob Ward website https://www.perpetualbusiness.co/

              David Justice website  https://www.repairshopoftomorrow.com/

              Resources:

              • A special thanks to Bob Ward and David Justice for their contribution to the aftermarket.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.

              Buy me a coffeeBuy me a coffee

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

              ]]>

              https://youtu.be/2ejUm3dbl_I

              Bob Ward is the President of Wardden LLC, Bob began his business career at a franchised car dealership, overcoming obstacles to learn and earn the required skills to become Controller, General Manager and then, a minority owner of Tacoma Dodge in Washington.

              A native of Seattle, Bob serves as a financial advisor and consultant to small business owners throughout the United States. He believes that your business should always be ready for expansion or sale, you should get paid for what you built and, when you decide to leave it, your company should continue to prosper. He believes in a Perpetual Business where there is Value, Continuity and Legacy. Look for Bob’s Previous Episode HERE. Warden LLC website HERE.

              David Justice has been an auto care professional for over 30 years. He grew up in the family business working for his father. At, a young age David purchased his father’s business and went on his own. Over the years David had multiple Shell Gas stations. Find David’s other episodes HERE.

              Key Talking Points:

              • David sold 3 stores to a big box concernHe owned the properties and got a 15 year guaranteed lease
              • You plan to sell your business on the day you open it. Bob Warde
              • You are going to sell through liquidation, successor, or outside party.
              • 85% of businesses never get sold. Bob Ward
              • IF your business can run without you, you have a great chance to sell. You’ve developed a great team which is attractive to a buyerYour people make the business

               

              • You plan to sell your business the day you open it. 

               

              • Always be looking for a successorAsk your people what their plans are
              • Ask in employment interviews what their future plans are
              • Buyers buy the cash flow of the business and assetsYou have to prove the cash flow
              • Financial statements must be part of the equations
              • Finding an internal candidate is an extremely viable planYour internal candidate has the skills or you can provide them/ It can makes them a credible candidate.
              • Ask them: What is most important to their career? If they ask that they would want to own a business someday that is a key market for future development for the opportunity for succession
              • Provide a timeline to earn ownership
              • Bring a business coach into the equation to teach business skills
              • David asked his buyer to provide the right pay and benefits for his people. He made sure his people were taken care of
              • Actionable:You need serious financial statements, accurate
              • Consider who is going to buy the operation
              • Where is your buyer going to come from
              • An outside buyer or big box or franchise is rare
              • Your buyer may already work for you.
              • Bob feels that ¾ of businesses sell to an internal candidateIt is a natural transition for someone who has worked for you for years to ease you out of the business via a sale
              • If the candidate has the passion it will work
              • The buyer can earn credits toward equity ownership and for down payment
              •  
              • It is the growth and development of people that is the highest calling of leadership. Harvey FirestoneOur business needs to be independent of us
              • Same with parenting
              • What you do today takes care of tomorrow. David Justice
              • People of passion want to buy businesses but have no money. There are ways to make that happen
              • Start getting ready to sell your business. Look for your internal candidate or hire him/her

              Bob Ward website https://www.perpetualbusiness.co/

              David Justice website  https://www.repairshopoftomorrow.com/

              Resources:

              • A special thanks to Bob Ward and David Justice for their contribution to the aftermarket.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.

              Buy me a coffeeBuy me a coffee

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

              ]]>              d5c3c4c8-8aa5-4930-8649-18469a5a7098Thu, 06 Aug 2020 00:15:00 -040038:48falsefull183183THA 183 Selling Your Business - The First Steps I’m with coach and consultant Bob Ward from Warden LLC and perpetualbusiness.co, and David Justice, Coach with Repair Shop of Tomorrow. David sold His three shops and now supports shop owners to build their legacy. You are going to find out about an exciting concept of building a perpetual business, which means it outlasts you. In essence, you prepare to sell your business the day you open, taking the stress of preparing your business for sale The key talking points for this episode are already done for you, find them, and my guest’s bios at remarkableresults.biz/a183. These key talking points will make for a great planning agenda.              Make Customer Service your Single Biggest Competitive Advantage [RR 559]Make Customer Service your Single Biggest Competitive AdvantageJohn DiJulius is redefining customer service in corporate America today. He didn’t read the books on customer service, he wrote them: Secret Service, Hidden Systems That Deliver Unforgettable Customer Service, What’s The Secret? To Being a World Class Customer Service Organization, The Customer Service Revolution, The Best Customer Service Quotes Ever Said, and The Relationship Economy One of the most captivating and charismatic speakers today, John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day. In his high-energy presentations, he uses powerful visuals as he discusses the 10 commandments of customer service and explains how to improve the service aptitude of employees at all levels. As the authority on world-class customer experience, organizations across America use his philosophies and systems for creating world-class service. He has worked with companies such as the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Panera Bread, Nestle, Marriott Hotel, PWC, National City Bank, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-a, and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations. John is not just telling others how to do it. His strongest attributes may not only be that he has the experience of working with extremely large companies, but knows how to translate those processes to fit small business models as well. Not only is John the Owner, President and Chief Revolution Officer of The DiJulius Group, he is also the Founder, President and Owner of John Robert’s Spa; Named one of the Top 20 Salons in America with multiple locations (and over 150 employees), which he uses as living laboratories to test his findings and theories. Check John's other episodes HERE. Alan Beech knows what it takes to succeed in today’s marketplace. With more than 30 years of experience in the business world, he has worked his way to the top of the automotive service industry in Canada. Alan’s professional career has spanned within both the corporate and entrepreneurial spaces. Today Alan has a number of successful businesses to his credit. Alan is driven by his desire to share his extensive knowledge of the industry and to help others succeed. His main focus today is coaching, consulting and training independent shop owners and dealer groups. Alan’s passion is to see businesses be revitalized through great process and amazing customer experience. Find Alan Beech’s previous episodes HERE. Key Talking Points:
              • Investing in customer experience- being intentional in service you deliverThere’s a science to have customers keep coming back- showing you care about customer
              • Can’t just tell yourself you’re the best in the industry, instead, you need to compare yourself to other experiences you have
              • The wrong motto is “treat the customer as you want to be treated”- everyone needs service aptitude training because people naturally have different levels depending on age and what they’ve experienced themself
              • Can’t out market or outspend your competition- need to out love them with customer experience
              • Focus on appreciating customers that trust you and give you their business
              • Starts with remembering client
              • Secret service systems- ability to know and collect customer intelligence and personalize itGet to know someones FORD in order to establish a relationship-Family, Occupation, Recreation, and Dreams
              • Example- customer picks up the car and a new can of pop is waiting in cup holder because technicians saw what they like to drink from the garbage in vehicle
              • Soft skill trainingRemove personal interpretation of customer service
              • Do you know who your customer is? Their highs and lows in their life- have compassion and empathy
              • Deliver genuine hospitality with 5 E’s-Eye contact, enthusiastic, greet with an ear to ear smile, engage and educate
              • When someone thanks you and you reply “no problem” which is a double negative- replace with “my pleasure”
              • “Don’t ask the customer what they want, give them what they can’t live without.”
              • “Never expect your customers to be happier than your employees.” -customer service starts with the core culture of business and employees
              • Everyone has seeds of potentialThe seeds that don't reach full potential are cheated
              • People are dependent on us to be extraordinary so we can lift them
              • Make customers your priority
              • Customer Vision Statement from Alan Beech“Life has its priorities, you are mine”

              Link to: Chick Fil A “Every Life Has a Story” HERE Resources:
              • Thanks to John DiJulius and Alan Beech for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.

              Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffeeBuy me a coffee   NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer. Learn more about Pro Image and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit, www.NAPAAutoCare.com.]]>              John DiJulius is redefining customer service in corporate America today. He didn’t read the books on customer service, he wrote them: Secret Service, Hidden Systems That Deliver Unforgettable Customer Service, What’s The Secret? To Being a World Class Customer Service Organization, The Customer Service Revolution, The Best Customer Service Quotes Ever Said, and The Relationship Economy One of the most captivating and charismatic speakers today, John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day. In his high-energy presentations, he uses powerful visuals as he discusses the 10 commandments of customer service and explains how to improve the service aptitude of employees at all levels. As the authority on world-class customer experience, organizations across America use his philosophies and systems for creating world-class service. He has worked with companies such as the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Panera Bread, Nestle, Marriott Hotel, PWC, National City Bank, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-a, and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations. John is not just telling others how to do it. His strongest attributes may not only be that he has the experience of working with extremely large companies, but knows how to translate those processes to fit small business models as well. Not only is John the Owner, President and Chief Revolution Officer of The DiJulius Group, he is also the Founder, President and Owner of John Robert’s Spa; Named one of the Top 20 Salons in America with multiple locations (and over 150 employees), which he uses as living laboratories to test his findings and theories. Check John's other episodes HERE. Alan Beech knows what it takes to succeed in today’s marketplace. With more than 30 years of experience in the business world, he has worked his way to the top of the automotive service industry in Canada. Alan’s professional career has spanned within both the corporate and entrepreneurial spaces. Today Alan has a number of successful businesses to his credit. Alan is driven by his desire to share his extensive knowledge of the industry and to help others succeed. His main focus today is coaching, consulting and training independent shop owners and dealer groups. Alan’s passion is to see businesses be revitalized through great process and amazing customer experience. Find Alan Beech’s previous episodes HERE. Key Talking Points:
              • Investing in customer experience- being intentional in service you deliverThere’s a science to have customers keep coming back- showing you care about customer
              • Can’t just tell yourself you’re the best in the industry, instead, you need to compare yourself to other experiences you have
              • The wrong motto is “treat the customer as you want to be treated”- everyone needs service aptitude training because people naturally have different levels depending on age and what they’ve experienced themself
              • Can’t out market or outspend your competition- need to out love them with customer experience
              • Focus on appreciating customers that trust you and give you their business
              • Starts with remembering client
              • Secret service systems- ability to know and collect customer intelligence and personalize itGet to know someones FORD in order to establish a relationship-Family, Occupation, Recreation, and Dreams
              • Example- customer picks up the car and a new can of pop is waiting in cup holder because technicians saw what they like to drink from the garbage in vehicle
              • Soft skill trainingRemove personal interpretation of customer service
              • Do you know who your customer is? Their highs and lows in their life- have compassion and empathy
              • Deliver genuine hospitality with 5 E’s-Eye contact, enthusiastic, greet with an ear to ear smile, engage and educate
              • When someone thanks you and you reply “no problem” which is a double negative- replace with “my pleasure”
              • “Don’t ask the customer what they want, give them what they can’t live without.”
              • “Never expect your customers to be happier than your employees.” -customer service starts with the core culture of business and employees
              • Everyone has seeds of potentialThe seeds that don't reach full potential are cheated
              • People are dependent on us to be extraordinary so we can lift them
              • Make customers your priority
              • Customer Vision Statement from Alan Beech“Life has its priorities, you are mine”

              Link to: Chick Fil A “Every Life Has a Story” HERE Resources:
              • Thanks to John DiJulius and Alan Beech for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.

              Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy me a coffeeBuy me a coffee   NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer. Learn more about Pro Image and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit, www.NAPAAutoCare.com.]]>              b72b1575-949e-4f4f-8808-f125ba5c544dTue, 04 Aug 2020 00:15:00 -040051:14falsefull559559Make Customer Service your Single Biggest Competitive Advantage [RR 559] If you are a customer service advocate, one who believes in the Customer Experience, you’ve come to a well of information that will confirm your strategies and help to create a new and powerful commitment to your customer. Author John DeJulius and business coach Alan Beech talk about John’s book ‘Customer Service Revolution’. This is a highly recommended read from me, and you can find it on the books page on the website. John DeJulius says you can’t out-market or outspend your competition … You need to out-love them with an exceptional customer experience. He also says that exceptional experiences is one of the only sustainable differentiators among competitors. Learn about secret service systems and soft skills training. You have to know your customer even at the tiniest level, like learning what their coffee preferences are. You can out-service the competition this way. Exceeding their expectations ensures having a repeat customer. Find the key talking points and bios for John DiJulius III and Alan Beech’s at remarkableresults.biz/e559              Unscripted – Mitch Schneider – The Broken Arm Episode [RR 558]Unscripted - Mitch Schneider - The Broken Arm Episode

              https://youtu.be/hpVepQSUSJg

              Mitch Schneider is a fourth-generation “mechanic/technician” recognized as a champion of service dealer and technician causes. Mitch is an award-winning journalist, former shop owner, and published novelist. For more than 37 years, Mitch operated Schneider’s Automotive — a successful 6-bay, family-owned and operated service facility in Simi Valley, Calif.

              Mitch has recent great news on the biggest challenge in his life as he has taken on Primary Myelofibrosis, a rare bone cancer, head-on. He is in his recovery after a successful stem cell /bone marrow transplant in April 2019. I’m so glad to have him back to discuss his novel Misfire: What to Do When Things Aren’t Running on All Cylinders.

              Look for Mitch’s other episodes HERE.

              Key Talking Points:

              • Fewer cars in the future?Millennials not as tied to personal transportation- use alternative transportation
              • Tech shortage- demand will fall as technology increases, fewer people working on fewer cars
              • Stem cell transplant surgery from a stranger in Israel Gave a sense of the purse to give back and leave something tangible behind 
              • Book “Misfire” became legacy project
              • Goodness of peopleStrangers helping when Mitch fell and broke elbow- willingness to do the right thing
              • Open yourself to the universe to see what is out there
              • “You don’t lose, you just learn”You will make mistakes, move on from it
              • In order to change the future is to be the future- be proactive to reactive  
              • Success- always lean into the next challenge
              • Readers make leadersMitch sets aside 15 minutes per day minimum for reading 
              • You are what you think and you think when you read
              • Automotive is essential and always has been Should always feel appreciated and admiration for services they provide
              • Make an investment in your own future 

              Resources:

              • Thanks to Mitch Schneider for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

               

              ]]>

              https://youtu.be/hpVepQSUSJg

              Mitch Schneider is a fourth-generation “mechanic/technician” recognized as a champion of service dealer and technician causes. Mitch is an award-winning journalist, former shop owner, and published novelist. For more than 37 years, Mitch operated Schneider’s Automotive — a successful 6-bay, family-owned and operated service facility in Simi Valley, Calif.

              Mitch has recent great news on the biggest challenge in his life as he has taken on Primary Myelofibrosis, a rare bone cancer, head-on. He is in his recovery after a successful stem cell /bone marrow transplant in April 2019. I’m so glad to have him back to discuss his novel Misfire: What to Do When Things Aren’t Running on All Cylinders.

              Look for Mitch’s other episodes HERE.

              Key Talking Points:

              • Fewer cars in the future?Millennials not as tied to personal transportation- use alternative transportation
              • Tech shortage- demand will fall as technology increases, fewer people working on fewer cars
              • Stem cell transplant surgery from a stranger in Israel Gave a sense of the purse to give back and leave something tangible behind 
              • Book “Misfire” became legacy project
              • Goodness of peopleStrangers helping when Mitch fell and broke elbow- willingness to do the right thing
              • Open yourself to the universe to see what is out there
              • “You don’t lose, you just learn”You will make mistakes, move on from it
              • In order to change the future is to be the future- be proactive to reactive  
              • Success- always lean into the next challenge
              • Readers make leadersMitch sets aside 15 minutes per day minimum for reading 
              • You are what you think and you think when you read
              • Automotive is essential and always has been Should always feel appreciated and admiration for services they provide
              • Make an investment in your own future 

              Resources:

              • Thanks to Mitch Schneider for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

               

              ]]>              e09ea036-174f-4ac0-8fc3-04f0d501bbc2Fri, 31 Jul 2020 00:15:00 -040035:19falsefull558558Unscripted - Mitch Schneider - The Broken Arm Episode [RR 558] My fourth episode with industry icon Mitch Schneider. I’m calling it the “Broken Arm Episode.” Hear all about it in this episode. Mitch brought his unmistakable wit and charm to this interview as we turned on the recorder and just let it flow. No intended agenda so this is pure and raw podcasting at it’s best. The video was also recorded. You can see it on my Youtube Channel or on the website on the show notes page at remarkableresults.biz/e558. You get a chance to see a behind the scenes of a podcast recording session. Every time I can have a chat with Mitch Scheider I feel honored and as you’ll hear, like two old shoes, worn-in, comfortable, and coveted. You never want to get rid of ‘em. If you’ve read Mitch for decades in our aftermarket press, In fact, he is still writing, this is like a live article on many topics, We talk about his book Misfire, wisdom on learning, the power of reading and his perspective on the tech shortage and much more.              Business Side of ADAS – Part 2 [THA 182]Bussiness Side of ADAS - Part 2David Friend is the owner of Mobile Tech and Wilmington Hybrids, from Wilmington, NC David has two locations. an ADAS Calibration shop and teaches ADAS calibration in his dedicated training center. Listen to David’s previous episodes HERE. Matt Lachowitzer is a husband, father of 3, avid Minnesota Vikings fan, and owner and founder of Matt’s Automotive Service Center. A Herman, MN native, Matt started this company as a two-bay shop back in 2009. He has expanded the company into 6 locations with beautiful, state of the art facilities all over the Fargo-Moorhead area. Matt enjoys being a pillar in the community, giving back in any way he can, and providing knowledge and education in the biggest ways possible. As a result of being a continuous educator and an amazing pillar in the community, Matt won Entrepreneur of the Year in 2015 through the Fargo-Moorhead West Fargo Chamber of Commerce. When Matt’s not working, he enjoys fishing, riding ATV’s, watching football, and traveling with his family. Check Matt’s other episodesHERE. Jim Carpenter is the owner of Quality Auto Body. Key Talking Points:
              • Part 1 was Town Hall Academy 138. Link Here
              • ADAS calibrations require a continual investment is newer equipment
              • You may not be able to work on every single make or model
              • Aftermarket equipment is a compliment to OE toolingThis is yet to be an exact science but OE tooling is best to lean on
              • Get paid for your investment. Get your pricing that includes your investment in facility, tooling and equipment
              • Insurance companies make their money by not paying out. A body shop problem getting paid or their money worth for ADAS calibration
              • Every make/model is different. Chevy vs Audi will require more time and different equipment. Charging the same for a Chevy vs an Audi will not make you any money.
              • Insurance companies see no value in training, certifications. Too many want it done cheap and fast to get their client out of a rental. There is a safety factor here. You need to consider a moral factor to do the job right.
              • You need to know where to get OE service information
              • You must want to understand technology in order to do calibrations.
              • You need to read and comprehend. It takes math and science to do a good calibrations
              • Markets will not bear an ADAS Calibration shop on every corner
              • You need to research how many ADAS Calibration shops in your market
              • You will need to develop a business plan to you can see the return on investment over time
              • Promoting your new calibration center will require door to door, flyers and even a campaign into the marketplace. Promote your new services to glass shops a great source of work.Just because the post-scan is good doesn’t mean the ADAS component of the vehicle is fully functional
              • Consider if the vehicle is not drivable there will be a tow involved to bring it to your shop
              • A big responsibility is to be sure the vehicle is functioning 100% within spec. It needs to behave properly when it leaves your shop.
              • Moving forward David feels the OEs need to help us verify if the vehicle is fully functional after calibration. Full autonomous will require that.
              • Access to information for ADAS calibration will be important to the future of calibrations

               
               
              • You need the right type of environment for a calibration center
              • Matt purchased a new facility to create his ADAS calibration center and put it under a separate entityHe is looking for opportunities from body shops, small dealers and mechanical shops that require calibrations
              • He is offering pick up and delivery services
              • David says there are some great aftermarket tooling however he cautions that nothing will replace OEM
              • David holds ADAS training and recommends paying to get OE service information
              • Insurance companies are squeezing all aspects of the repair process. They are also crunching ADAS calibration costs to providers
              • When calibration isn’t rooted in a collision, you must get the correct price based on individual time and equipment invested.
              • Is menu pricing is used you may lose money
              • Insurance company denies and you’ll need to defend your price
              • Technical service bulletins need to be reviewed. Matt hears that at the OE level there are challenges in ADAS systems working or shutting down. Still in the twilight of ADAS calibration
              • David believes that a pre-scan should include a pre-inspection
              • The brake system is no longer just a brake system it is part of an entire system that needs to play nice with all other components like ADAS. Every sensor can lead to the braking system
              • Invest in training of your people
              • Depending on the state, the person who gives the keys to the vehicle owner is on the hook for the safety of the vehicle
              • An ADAS equipped car saved David’s life because it did what it was designed to do. Repairing a vehicle, by getting the ADAS system re-calibrated has given him a new perspective. Don’t cut corners.

              Resources:
              • A special thanks to David Friend, Matt Lachowitzer, and Jim Carpenter for their contribution to the aftermarket.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Facebook   Twitter   Linked In   Email Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>              David Friend is the owner of Mobile Tech and Wilmington Hybrids, from Wilmington, NC David has two locations. an ADAS Calibration shop and teaches ADAS calibration in his dedicated training center. Listen to David’s previous episodes HERE. Matt Lachowitzer is a husband, father of 3, avid Minnesota Vikings fan, and owner and founder of Matt’s Automotive Service Center. A Herman, MN native, Matt started this company as a two-bay shop back in 2009. He has expanded the company into 6 locations with beautiful, state of the art facilities all over the Fargo-Moorhead area. Matt enjoys being a pillar in the community, giving back in any way he can, and providing knowledge and education in the biggest ways possible. As a result of being a continuous educator and an amazing pillar in the community, Matt won Entrepreneur of the Year in 2015 through the Fargo-Moorhead West Fargo Chamber of Commerce. When Matt’s not working, he enjoys fishing, riding ATV’s, watching football, and traveling with his family. Check Matt’s other episodesHERE. Jim Carpenter is the owner of Quality Auto Body. Key Talking Points:
              • Part 1 was Town Hall Academy 138. Link Here
              • ADAS calibrations require a continual investment is newer equipment
              • You may not be able to work on every single make or model
              • Aftermarket equipment is a compliment to OE toolingThis is yet to be an exact science but OE tooling is best to lean on
              • Get paid for your investment. Get your pricing that includes your investment in facility, tooling and equipment
              • Insurance companies make their money by not paying out. A body shop problem getting paid or their money worth for ADAS calibration
              • Every make/model is different. Chevy vs Audi will require more time and different equipment. Charging the same for a Chevy vs an Audi will not make you any money.
              • Insurance companies see no value in training, certifications. Too many want it done cheap and fast to get their client out of a rental. There is a safety factor here. You need to consider a moral factor to do the job right.
              • You need to know where to get OE service information
              • You must want to understand technology in order to do calibrations.
              • You need to read and comprehend. It takes math and science to do a good calibrations
              • Markets will not bear an ADAS Calibration shop on every corner
              • You need to research how many ADAS Calibration shops in your market
              • You will need to develop a business plan to you can see the return on investment over time
              • Promoting your new calibration center will require door to door, flyers and even a campaign into the marketplace. Promote your new services to glass shops a great source of work.Just because the post-scan is good doesn’t mean the ADAS component of the vehicle is fully functional
              • Consider if the vehicle is not drivable there will be a tow involved to bring it to your shop
              • A big responsibility is to be sure the vehicle is functioning 100% within spec. It needs to behave properly when it leaves your shop.
              • Moving forward David feels the OEs need to help us verify if the vehicle is fully functional after calibration. Full autonomous will require that.
              • Access to information for ADAS calibration will be important to the future of calibrations

               
               
              • You need the right type of environment for a calibration center
              • Matt purchased a new facility to create his ADAS calibration center and put it under a separate entityHe is looking for opportunities from body shops, small dealers and mechanical shops that require calibrations
              • He is offering pick up and delivery services
              • David says there are some great aftermarket tooling however he cautions that nothing will replace OEM
              • David holds ADAS training and recommends paying to get OE service information
              • Insurance companies are squeezing all aspects of the repair process. They are also crunching ADAS calibration costs to providers
              • When calibration isn’t rooted in a collision, you must get the correct price based on individual time and equipment invested.
              • Is menu pricing is used you may lose money
              • Insurance company denies and you’ll need to defend your price
              • Technical service bulletins need to be reviewed. Matt hears that at the OE level there are challenges in ADAS systems working or shutting down. Still in the twilight of ADAS calibration
              • David believes that a pre-scan should include a pre-inspection
              • The brake system is no longer just a brake system it is part of an entire system that needs to play nice with all other components like ADAS. Every sensor can lead to the braking system
              • Invest in training of your people
              • Depending on the state, the person who gives the keys to the vehicle owner is on the hook for the safety of the vehicle
              • An ADAS equipped car saved David’s life because it did what it was designed to do. Repairing a vehicle, by getting the ADAS system re-calibrated has given him a new perspective. Don’t cut corners.

              Resources:
              • A special thanks to David Friend, Matt Lachowitzer, and Jim Carpenter for their contribution to the aftermarket.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Facebook   Twitter   Linked In   Email Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com]]>              4b727698-ec0a-4556-879a-4f76dae24d31Thu, 30 Jul 2020 00:15:00 -040048:50falsefull182182THA 182 The Business Side of ADAS Part 2 This is the second part of a series on the ‘Business Side of ADAS’ as we need to have a continual discussion on ADAS calibration. Should we invest or just outsource the work? As you know vehicle systems are highly integrated and respecting these advanced driver systems to keep the vehicle in OE operating conditions is the moral side of the importance of performing ADAS calibrations. Listen to another great aftermarket panel talking about the Business of ADAS. With me is David Friend, owner of Mobile Tech and Wilmington Hybrids, from Wilmington, NC Matt Lachowitzer, from Matt’s Automotive Service Center, with six locations in North Dakota, he also has a new ADAS Calibration Center and, James Carpenter, Collision Manager at Eastlake Diagnostics. Part one of this ADAS series is in Town Hall Academy episode 138: remarkableresults.biz/a138 The key talking points for this episode can be found at remarkableresults.biz/a182              Six Shops in Eleven Years: The Story Behind This Explosive Growth [RR 557]Six Shops in Eleven Years: The Story Behind This Explosive GrowthMatt Lachowitzer is a husband, father of 3, avid Minnesota Vikings fan, and owner and founder of Matt’s Automotive Service Center. A Herman, MN native, Matt started this company as a two-bay shop back in 2009. He has expanded the company into 6 locations with beautiful, state of the art facilities all over the Fargo-Moorhead area. Matt enjoys being a pillar in the community, giving back in any way he can, and providing knowledge and education in the biggest ways possible. As a result of being a continuous educator and an amazing pillar in the community, Matt won Entrepreneur of the Year in 2015 through the Fargo-Moorhead West Fargo Chamber of Commerce. When Matt’s not working, he enjoys fishing, riding ATV’s, watching football, and traveling with his family. Check Matt's other episodes HERE.

              Key Talking Points:

              • Grew up wanting to be a lawyer then plan B was diesel mechanics The family sold the farm, dropped out of school and started working at local GM Dealer
              • Opened first shop with support of wife
              • 6 locations in 11 yearsThe secret is hiring employees that believe in your company and what you’re doing and being a pillar in the surrounding communities
              • Culture of business- people want to feel something when they come to work, customers want to feel like they had an experience
              • Continue to “wow” your customer and have a relationship with them- giving them a card, blanket, flag, etc- cement that “wow” moment with the customer to create your brand
              • Need to have standard operating systems in order to successfully run multiple locations 
              • Connect customer with the technician that works on their car
              • Training- twice a month and 3.5 hours each timeBuilt training facility 
              • SWOT (strengths, weakness, opportunities, threats) once a quarter
              • A lottery system for employees to go to other training opportunities/seminars- if they go they are required to help develop training for the rest of the employees that didn’t go
              • Connecting with the communityEncouraging entrepreneurshipGirl scout cookie badge- any girl scout that comes into each store to sell the store will buy 2 boxes (has to be the actual girl scout). Donated half of the cookies local food pantries and the other half sent to veterans overseas
              • Make a wish foundation Sister is cancer survivor and business strives to grant a wish to one child per year
              • Day of Service- 5th year The nomination process to get up to $1,000 worth of repairs on the vehicle the day after Thanksgiving
              • Any car that has a child seat in the back, technicians take a teddy bear and buckle it in and make note of version (change teddy bear once a year) and the customer keeps it. On pace to go through 25,000 teddy bears. This isn’t just a car, it’s a customer 
              • Knowledge is power: women car care events- 14 events so far. Average attendance is around 80

              Resources:

              • Thanks to Matt Lachowitzer for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

              Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit, www.NAPAAutoCare.com.

              ]]>              Matt Lachowitzer is a husband, father of 3, avid Minnesota Vikings fan, and owner and founder of Matt’s Automotive Service Center. A Herman, MN native, Matt started this company as a two-bay shop back in 2009. He has expanded the company into 6 locations with beautiful, state of the art facilities all over the Fargo-Moorhead area. Matt enjoys being a pillar in the community, giving back in any way he can, and providing knowledge and education in the biggest ways possible. As a result of being a continuous educator and an amazing pillar in the community, Matt won Entrepreneur of the Year in 2015 through the Fargo-Moorhead West Fargo Chamber of Commerce. When Matt’s not working, he enjoys fishing, riding ATV’s, watching football, and traveling with his family. Check Matt's other episodes HERE.

              Key Talking Points:

              • Grew up wanting to be a lawyer then plan B was diesel mechanics The family sold the farm, dropped out of school and started working at local GM Dealer
              • Opened first shop with support of wife
              • 6 locations in 11 yearsThe secret is hiring employees that believe in your company and what you’re doing and being a pillar in the surrounding communities
              • Culture of business- people want to feel something when they come to work, customers want to feel like they had an experience
              • Continue to “wow” your customer and have a relationship with them- giving them a card, blanket, flag, etc- cement that “wow” moment with the customer to create your brand
              • Need to have standard operating systems in order to successfully run multiple locations 
              • Connect customer with the technician that works on their car
              • Training- twice a month and 3.5 hours each timeBuilt training facility 
              • SWOT (strengths, weakness, opportunities, threats) once a quarter
              • A lottery system for employees to go to other training opportunities/seminars- if they go they are required to help develop training for the rest of the employees that didn’t go
              • Connecting with the communityEncouraging entrepreneurshipGirl scout cookie badge- any girl scout that comes into each store to sell the store will buy 2 boxes (has to be the actual girl scout). Donated half of the cookies local food pantries and the other half sent to veterans overseas
              • Make a wish foundation Sister is cancer survivor and business strives to grant a wish to one child per year
              • Day of Service- 5th year The nomination process to get up to $1,000 worth of repairs on the vehicle the day after Thanksgiving
              • Any car that has a child seat in the back, technicians take a teddy bear and buckle it in and make note of version (change teddy bear once a year) and the customer keeps it. On pace to go through 25,000 teddy bears. This isn’t just a car, it’s a customer 
              • Knowledge is power: women car care events- 14 events so far. Average attendance is around 80

              Resources:

              • Thanks to Matt Lachowitzer for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

              Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit, www.NAPAAutoCare.com.

              ]]>              8e3bf045-06fb-4f0b-8630-fd33bd445554Tue, 28 Jul 2020 00:15:00 -040033:21falsefull557557Six Shops in Eleven Years: The Story Behind This Explosive Growth [RR 557] I’m with Matt Lachowitzer, a 6 location shop owner. Matt had aspirations to become a lawyer, but a fork in the road led him to be a technician and now shop owner; 6 shop locations in under 11 years. That is an amazing feat but it required a lot of work, a strong culture, pure process disciplines, and a total focus on the customer experience. Matt also has a body shop and an ADAS calibration center. On his way to owning 6 locations, Matt Lachowitzer dropped out of school and started working In a local GM dealership. Matt shares how he grew and transformed his business with a top culture, an incredibly strong community presence, the Teddy Bear treasure, and the Girl Scout Cookie campaign that supports local food pantries and our veterans. Learn all about these programs and more along with how he has integrated a lottery system in training and engaged his technicians to own and teach their in house training program. Matt’s full bio and the key talking points can be found on the website at remarkableresults.biz/e557              Africa’s First Technician Holding Three ASE Master Technician Certificates and L1, L2 and L3 [RR 556]Africa’s First Technician Holding Three ASE Master Technician Certificates and L1, L2 and L3Taurayi Raymond Sewera is one of the few automotive technicians who can fix cars from gasoline, hybrid and electric vehicles, to heavy-duty diesel vehicles as well as earth-moving and farming equipment. Being the only technician in Africa who is certified by the National Institute of Automotive Service Excellence (ASE) for light duty diesel, medium and heavy-duty trucks and advanced level specialist (L1), Taurayi has broken many barriers and is still aiming for more. He is the first and only African member of the Automotive Service Association (ASA). Check Taurayi's other episodes HERE.

              Key Talking Points:

              • Didn’t have enough money to fly to Vision 2020 from Zimbabwe but had already paid for hotel and fees for conference, Vision founder sent money to Taurayi so he could still attend 
              • Will start to import hybrid and electric cars
              • After Vision 2020 taking ASE Test- only 4 systems left to become ASE world class techniciansStandard in industry
              • Nothing should stop you from achieving goals- Taurayi currently battling chronic pancreatitis 
              • Goal- start automotive school back home 
              • Keynote speaker in Australia for their biggest event called Autocare in June 
              • 90% of citizens in Zimbabwe cannot afford 3 meals a day- have resources to be a rich country (gold, lithium, diamonds etc). No training for technicians
              • See below for Taurayi's certifications.

              Resources:

              • Thanks to Taurayi Raymond Sewera for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

               

              ]]>              Taurayi Raymond Sewera is one of the few automotive technicians who can fix cars from gasoline, hybrid and electric vehicles, to heavy-duty diesel vehicles as well as earth-moving and farming equipment. Being the only technician in Africa who is certified by the National Institute of Automotive Service Excellence (ASE) for light duty diesel, medium and heavy-duty trucks and advanced level specialist (L1), Taurayi has broken many barriers and is still aiming for more. He is the first and only African member of the Automotive Service Association (ASA). Check Taurayi's other episodes HERE.

              Key Talking Points:

              • Didn’t have enough money to fly to Vision 2020 from Zimbabwe but had already paid for hotel and fees for conference, Vision founder sent money to Taurayi so he could still attend 
              • Will start to import hybrid and electric cars
              • After Vision 2020 taking ASE Test- only 4 systems left to become ASE world class techniciansStandard in industry
              • Nothing should stop you from achieving goals- Taurayi currently battling chronic pancreatitis 
              • Goal- start automotive school back home 
              • Keynote speaker in Australia for their biggest event called Autocare in June 
              • 90% of citizens in Zimbabwe cannot afford 3 meals a day- have resources to be a rich country (gold, lithium, diamonds etc). No training for technicians
              • See below for Taurayi's certifications.

              Resources:

              • Thanks to Taurayi Raymond Sewera for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

               

              ]]>              b0bd9db4-c046-4f26-9aa8-6e559ac093b9Fri, 24 Jul 2020 00:15:00 -040025:30falsefull556556Africa’s First ASE and L1 Certified Tech With Huge Goals [RR 556] Taurayi Raymond Sewera overcame an enormous amount of obstacles on his pathway to become an ASE world-class tech. Not even chronic pancreatitis or lack of funds stopped him from reaching his goals. He reminds us that nothing should stop you from achieving your goals. You are the only obstacle to your goals. Taurayi talks about Vision 2020, his ASE goals, his illness, and about building an automotive school to his hometown in Zimbabwe, Africa. He is the only technician in Africa who is certified by the National Institute of Automotive Service Excellence (ASE) for light-duty diesel, medium and heavy-duty trucks, and advanced level specialist (L1). That in itself speaks volume of the man’s resilience. Show notes at remarkableresults.biz/e556              Fake Reviews: How to Handle Them [THA 181]Fake Reviews: How to Handle ThemThe Panel:

              Lauren Anderson is an Executive Assistant to her dad at the eight location Victory Auto Service in Minneapolis, MN. In her position, she gets the opportunity to learn all aspects of the business, through her dad’s experience and perspective. Her dad, Jeff Matt (his previous episodes here) gave her the Freedom to speak up on any subject at any time either to make suggestions or to ask questions. Hear Lauren’s previous episodes HERE.

              Leigh Anne Best has been the Marketing Director and Customer Experience expert at Mighty Auto Pro for the past 11 years. She is also the Co-Founder of Brakes for Breasts and serves on the Advisory Board of an industry magazine and is on the AAA Approved Auto Repair Advisory Board.

              A great feature of Might Auto Pro is a special women’s event that Leigh Anne holds called Women, Wheels & Waffles. These are very popular events. Listen to Leigh Ann's previous episodes HERE.

              Mike Dela Cruz is the National Sales Manager of Broadly.com. A company who is helping businesses in the automotive aftermarket get positive reviews and making them look good online.

              Key Talking Points:

              • Some Fake Reviews come from:Disgruntled former employees
              • Competitor looking to discredit your reputation online (could be an act of desperation)An inherent ethical problem in our business that pulls everyone down (Carm) 
              • Many times the name of the reviewer is a pseudonym. It doesn’t look real.
              • They are not frequent
              • People will look at Google reviews to learn of a businesses reputation
              • Fake reviews can upset you because they are not a real depiction of your business
              • Potential customers will read them. If you have more four and five-star reviews they can weight on the occasional one or two-star or fake reviews
              • You take pride in your hard work building your business, however, you will get the occasional fake review. Suggestions on what to do:Always keep your response professional
              • Be sure your headspace is proper
              • Don’t defend yourself
              • Present the facts. “You are not in my database.”
              • Keep the emotion out of your reply
              • Don’t make assumptions
              • Do the research. Were they a customer
              • Keep the response empathetic with an apology
              • Provide a productive next step
              • Mike suggests saying: ‘Thanks for taking the time to write a review or share your thoughts’. He suggests not to apologize if you didn’t do anything wrong 
              • Explain the core issues, but try to make it brief and straightforward.
              • Leigh Anne’s number one source of new customers is Google. Google reviews can be critical to your reputation and growth
              • People look for patterns in reviews and the responses from the owner
              • Great or bad reviews present big opportunitiesYou must respond to everyone
              • Show your transparency
              • Make the customer a believer in your brand
              • It takes some time for a person to write a review. It could take them 12 - 15 minutes. That justified why you need to spend time responding.How fast your send will also support the relationship and bond with the customer
              • Don’t let fake reviews bother you. Just dial down your anger and deal with it
              • Google will allow you to share posts
              • Leigh Anne send a handwritten note to customers who send reviews thanking them for the great reviews
              • When you are hiring the candidate will look at your reviews. Managing them and responding helps in your recruiting efforts and reputation.

              Resources:

              • A special thanks to Lauren Anderson, Leigh Anne Best, and Mike Dela Cruz for their contribution to the aftermarket.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

              ]]>              The Panel:

              Lauren Anderson is an Executive Assistant to her dad at the eight location Victory Auto Service in Minneapolis, MN. In her position, she gets the opportunity to learn all aspects of the business, through her dad’s experience and perspective. Her dad, Jeff Matt (his previous episodes here) gave her the Freedom to speak up on any subject at any time either to make suggestions or to ask questions. Hear Lauren’s previous episodes HERE.

              Leigh Anne Best has been the Marketing Director and Customer Experience expert at Mighty Auto Pro for the past 11 years. She is also the Co-Founder of Brakes for Breasts and serves on the Advisory Board of an industry magazine and is on the AAA Approved Auto Repair Advisory Board.

              A great feature of Might Auto Pro is a special women’s event that Leigh Anne holds called Women, Wheels & Waffles. These are very popular events. Listen to Leigh Ann's previous episodes HERE.

              Mike Dela Cruz is the National Sales Manager of Broadly.com. A company who is helping businesses in the automotive aftermarket get positive reviews and making them look good online.

              Key Talking Points:

              • Some Fake Reviews come from:Disgruntled former employees
              • Competitor looking to discredit your reputation online (could be an act of desperation)An inherent ethical problem in our business that pulls everyone down (Carm) 
              • Many times the name of the reviewer is a pseudonym. It doesn’t look real.
              • They are not frequent
              • People will look at Google reviews to learn of a businesses reputation
              • Fake reviews can upset you because they are not a real depiction of your business
              • Potential customers will read them. If you have more four and five-star reviews they can weight on the occasional one or two-star or fake reviews
              • You take pride in your hard work building your business, however, you will get the occasional fake review. Suggestions on what to do:Always keep your response professional
              • Be sure your headspace is proper
              • Don’t defend yourself
              • Present the facts. “You are not in my database.”
              • Keep the emotion out of your reply
              • Don’t make assumptions
              • Do the research. Were they a customer
              • Keep the response empathetic with an apology
              • Provide a productive next step
              • Mike suggests saying: ‘Thanks for taking the time to write a review or share your thoughts’. He suggests not to apologize if you didn’t do anything wrong 
              • Explain the core issues, but try to make it brief and straightforward.
              • Leigh Anne’s number one source of new customers is Google. Google reviews can be critical to your reputation and growth
              • People look for patterns in reviews and the responses from the owner
              • Great or bad reviews present big opportunitiesYou must respond to everyone
              • Show your transparency
              • Make the customer a believer in your brand
              • It takes some time for a person to write a review. It could take them 12 - 15 minutes. That justified why you need to spend time responding.How fast your send will also support the relationship and bond with the customer
              • Don’t let fake reviews bother you. Just dial down your anger and deal with it
              • Google will allow you to share posts
              • Leigh Anne send a handwritten note to customers who send reviews thanking them for the great reviews
              • When you are hiring the candidate will look at your reviews. Managing them and responding helps in your recruiting efforts and reputation.

              Resources:

              • A special thanks to Lauren Anderson, Leigh Anne Best, and Mike Dela Cruz for their contribution to the aftermarket.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

              ]]>              6f212024-e377-452a-940e-98a22ffa2d17Thu, 23 Jul 2020 00:15:00 -040034:43falsefull181181Fake Reviews - THA181 Fake Customer Reviews, we’ve covered reviews in the past but never have we focused on Fake reviews; the Why they Happen, What to do about them and What should a response look like. On the panel is Lauren Anderson from eight location Victory Auto Service, Minneapolis, MN, From Mighty Auto Pro in Medina, OH, and co-founder of Brakes For Breasts, Leigh Anne Best, and Mike Della Cruz, National Sales Manager, Broadly.com And as per usual this panel delivered the goods and beyond, which is why you love listening to the Town Hall Academy. See the show notes at remarkableresults.biz/a181 for the key talking points. Whoever in your company that manages reviews this is a must-listen.              If How To’s Were Enough We’d All Be Rich and Skinny- Dave Schedin [RR 555]If How To’s Were Enough We’d All Be Rich and Skinny- Dave SchedinDave Schedin has 40+ years of experience in the automotive field. He has extensive General Motors University Automotive & Business Management training and is a graduate of the Arizona Automotive Institute.

              Dave began his career as a young lad in an independent shop in ’79 and began working as an

              Apprentice Tech advancing to a Master Level Driveability Tech. In ’86 he moved into the dealership arena as a Lead Driveability Tech and obtained both the Chevrolet and ASE Master Technician status and became a Shop Foreman overseeing 24 Techs, Assistant Service Manager, Service Manager to Fixed Operations Manager.

              In ’97 Dave started and managed “Dave’s Auto Repair” in the Pacific Northwest where he took that business to a near million-dollar sales level in under FOUR years by implementing and continuing to developing the

              “CompuTrek Automotive Management Systems.” Since 2006 Dave has been coaching and training to help shop owners achieve on average $200,000 in NEW GP dollars in 12 months Dave and his partner/wife Bonnie Schedin also carry extensive Leadership and Personal Self-Development coaching and training at an advanced level. Through both personalized and highly effective ‘team’ training & seminars, they offer well-rounded coaching for the automotive professional through experiential seminars.

              Key Talking Points:

              • Victim excuse- be self-aware of how you speak to others Key is to listen to yourself before you’re going to say something instead of listening after you’ve said it
              • End of a sentence/statement/question: did it uplift you, give you life and move you forward?
              • Producing results inside before they come out
              • “One man’s confidence is one man’s arrogance.”
              • Ego is fear-based- scarcity mindset, no realization of the real value of who you areWeaknesses are overextension or misuse of a strength 
              • Ego is trying to elevate your virtue and lower another person/place or thing- you think you have to be on top or have no value
              • Women/wives in auto business tend to not have a fear-based ego when they make mistakes, want to simply correct mistakes and move on without having failure ego
              • Letting go of your ego- eating humble pie to move forwardMoment of surrender to the “what ifs/failure/shortcomings” and instead look at “what could be”
              • When you put emotional meaning/self-worth/value on a result you didn’t want you to create a victim story- instead move forward to get the result you want 
              • Emotional intelligence and personal developmentPeople don’t change until they see the prices they’re paying don't outweigh the benefits they’re getting 
              • Until someone sees what it’s costing them, their frustration creates space for the victim and ego stories to exist
              • 60% of your emotional intelligence is already hardwired in the brain by the time you’re 5 years old, 7-8 years old 80%, teenager years 95%
              • Best return on investment is an investment in yourself 
              • Unique AssessmentMeasures in thinking and the ability to produce solutions
              • Behavioral traits that affect results
              • Occupational interest

              Resources:

              • Thanks to Dave Schedin for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

              The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, www.napabenefitscenter.com

              ]]>              Dave Schedin has 40+ years of experience in the automotive field. He has extensive General Motors University Automotive & Business Management training and is a graduate of the Arizona Automotive Institute.

              Dave began his career as a young lad in an independent shop in ’79 and began working as an

              Apprentice Tech advancing to a Master Level Driveability Tech. In ’86 he moved into the dealership arena as a Lead Driveability Tech and obtained both the Chevrolet and ASE Master Technician status and became a Shop Foreman overseeing 24 Techs, Assistant Service Manager, Service Manager to Fixed Operations Manager.

              In ’97 Dave started and managed “Dave’s Auto Repair” in the Pacific Northwest where he took that business to a near million-dollar sales level in under FOUR years by implementing and continuing to developing the

              “CompuTrek Automotive Management Systems.” Since 2006 Dave has been coaching and training to help shop owners achieve on average $200,000 in NEW GP dollars in 12 months Dave and his partner/wife Bonnie Schedin also carry extensive Leadership and Personal Self-Development coaching and training at an advanced level. Through both personalized and highly effective ‘team’ training & seminars, they offer well-rounded coaching for the automotive professional through experiential seminars.

              Key Talking Points:

              • Victim excuse- be self-aware of how you speak to others Key is to listen to yourself before you’re going to say something instead of listening after you’ve said it
              • End of a sentence/statement/question: did it uplift you, give you life and move you forward?
              • Producing results inside before they come out
              • “One man’s confidence is one man’s arrogance.”
              • Ego is fear-based- scarcity mindset, no realization of the real value of who you areWeaknesses are overextension or misuse of a strength 
              • Ego is trying to elevate your virtue and lower another person/place or thing- you think you have to be on top or have no value
              • Women/wives in auto business tend to not have a fear-based ego when they make mistakes, want to simply correct mistakes and move on without having failure ego
              • Letting go of your ego- eating humble pie to move forwardMoment of surrender to the “what ifs/failure/shortcomings” and instead look at “what could be”
              • When you put emotional meaning/self-worth/value on a result you didn’t want you to create a victim story- instead move forward to get the result you want 
              • Emotional intelligence and personal developmentPeople don’t change until they see the prices they’re paying don't outweigh the benefits they’re getting 
              • Until someone sees what it’s costing them, their frustration creates space for the victim and ego stories to exist
              • 60% of your emotional intelligence is already hardwired in the brain by the time you’re 5 years old, 7-8 years old 80%, teenager years 95%
              • Best return on investment is an investment in yourself 
              • Unique AssessmentMeasures in thinking and the ability to produce solutions
              • Behavioral traits that affect results
              • Occupational interest

              Resources:

              • Thanks to Dave Schedin for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

              The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, www.napabenefitscenter.com

              ]]>              14851d39-5cb0-426f-a8ee-bbc4892bce55Tue, 21 Jul 2020 00:15:00 -040034:24falsefull555555If How To’s Were Enough We’d All Be Rich and Skinny- Dave Schedin [RR 555] The episode will teach you how to face your fears and understand the depth of your ego. Managing your ego and self-confidence in balance will get you the result you really need. Find out the truth behind the overconfidence and arrogance that we all try to avoid. We are all victims of whatever circumstance we chose to put ourselves into. The sooner we understand that the better off we are at handling difficult situations. My guest is a coach and a former shop owner, Dave Schedin from Computrek Group a Coaching and Training Company. Dave has 40+ years of experience in the automotive field. David has a powerful message for you. We are talking about the fear-based scarcity mindset that can plague the best of us. If it remains unchecked it will derail most business owners by undervaluing themselves. The opposite of this has the same effect too. You can be too arrogant when you are overconfident. You have to balance things out. You’re gonna love this episode. Key talking points at remarkableresults.biz/e555              Wife Raised the Kids and After 27 Years and Partnered With Husband to Open a Shop [RR 554]Wife Raised the Kids and After 27 Years and Partnered With Husband to Open a ShopConnie and Russell Cook owns Finish Line Automotive in Ocala, FL.

              Talking points:

              • Husband and wife story of commitment to open their own shop
              • Russel had a long commute and worked at a dealership
              • Connie finds a going shop within three miles of home and Russell did the research
              • Russell has 27 years experience as a dealership tech
              • Russell know they needed help on the finance side of the transaction
              • They put a lot of money as a down payment but put them in a tough position with working capital. That is why Russell continued to work at the dealership for 5 monthsThey have survived with his normal income
              •  They will continue to take less of a salary to help the business get on a strong cash footing
              • They took ownership on February 1, 2020, and one month later Covid-19 hit. They are coming out of it very well
              • They kept some of their great, long time, people that have helped Connie transition
              • Connie had to learn to be a service advisor
              • Russell will jump in at whatever level he needs to do from counter to be in the bays
              • The business they bought had good consumer ratings. They keep hearing good talk about the business
              • They started with a database of 5,000 customers
              • They made a move on labor rates. They were too low compared to other shops. They also changed their menu prices
              • They fixed a credit policy that charged more if you used your credit card. Wrong thing to upcharge
              • A bright and well-lit waiting room
              • Fix it or repair the new businessComputer/Invoicing
              • Broadband speed
              • AC Recharger would not complete a functionCouldn’t get it repaired
              • Bought a used on
              • Scan tool
              • They were blessed with the technicians that were in the business and the affordability of the deal.He has 5 bays and 4 usable
              • An alignment machine

              Resources:

              • Thanks to Connie and Russell Cook for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              Connie and Russell Cook owns Finish Line Automotive in Ocala, FL.

              Talking points:

              • Husband and wife story of commitment to open their own shop
              • Russel had a long commute and worked at a dealership
              • Connie finds a going shop within three miles of home and Russell did the research
              • Russell has 27 years experience as a dealership tech
              • Russell know they needed help on the finance side of the transaction
              • They put a lot of money as a down payment but put them in a tough position with working capital. That is why Russell continued to work at the dealership for 5 monthsThey have survived with his normal income
              •  They will continue to take less of a salary to help the business get on a strong cash footing
              • They took ownership on February 1, 2020, and one month later Covid-19 hit. They are coming out of it very well
              • They kept some of their great, long time, people that have helped Connie transition
              • Connie had to learn to be a service advisor
              • Russell will jump in at whatever level he needs to do from counter to be in the bays
              • The business they bought had good consumer ratings. They keep hearing good talk about the business
              • They started with a database of 5,000 customers
              • They made a move on labor rates. They were too low compared to other shops. They also changed their menu prices
              • They fixed a credit policy that charged more if you used your credit card. Wrong thing to upcharge
              • A bright and well-lit waiting room
              • Fix it or repair the new businessComputer/Invoicing
              • Broadband speed
              • AC Recharger would not complete a functionCouldn’t get it repaired
              • Bought a used on
              • Scan tool
              • They were blessed with the technicians that were in the business and the affordability of the deal.He has 5 bays and 4 usable
              • An alignment machine

              Resources:

              • Thanks to Connie and Russell Cook for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              83a0e185-a2a7-4ba0-acce-9ba2c1c6d9c2Fri, 17 Jul 2020 00:15:00 -040034:30falsefull554554Wife Raised the Kids and After 27 Years and Partnered With Husband to Open a Shop [RR 554] In this episode, we will be visiting Russell and Connie Cook’s new world of shop ownership at Finish Line Automotive in Ocala, Florida. They tell you how they got their money, what they put down, how they built working capital, what went wrong in the last 5 months, and how Connie had to work the shop with zero experience. Buying the shop was their decision after Connie spent 27 years raising the children. Gutsy and bold move. This is what this industry is made of. An interesting story on how this mid-aged couple jumped into shop ownership with all four feet. They give us a nice and transparent look into how and why they did it while Russell was still turning wrenches at a dealership. Find the show notes and key talking points at remarkableresults.biz/e554.              Why We Have Loaner Cars [THA 180]Why We Have Loaner Cars

              https://youtu.be/7hqClM0a1zM

              Tom Lambert, owner of Shadetree Automotive. Tom Lambert got his start right at home. His dad and uncles always had projects going on in the home garage. During the summer vacation, his dad would have Tom remove engines from the vehicles that were being sent to the local machine shop for rebuilding.

              In the past three and a half years, Tom and his dad have made strategic adjustments in the business. They are now a $2.5 million dollar a year shop with 10% annual growth and profitability. They continue to improve every day. Tom says he has the best team and a strong culture. In January 2017 Tom bought his dad completely out of the business.

              Tom struggled for many years because he had lost his passion for the auto industry. After receiving all the guidance and coaching over the past few years, he is rejuvenated and has more passion than ever and is currently doing everything he can to pay it forward to other local shop owners. Tom’s previous episodes HERE.

              Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development group. Hear Greg’s previous episodes HERE.

              Key Talking Points:

              • DifferentiationDealers, especially at the higher end brands, have loaners
              • Billboard. Make impressions with every vehicle if you have it wrapped with your logo
              •  Tom is a front end guy,He wants to save money but also focuses on makin money
              • He knows he has to balance the budget
              • He finds extra sales upfront that more than covers his costs
              • Greg hesitated for year to get into loaners until he found a company to help him get into them properlyHe researched with other shop owners to find their loaner strategy and their ROI
              • He found that the numbers made sense and wondered why he hadn’t done it sooner
              • Greg has GPS on each loaner
              • Links discussed in the episode from Greg:Insurance Lancer: https://www.lancerinsurance.com/
              • Loaner manager: https://www.arsloaner.com/Manage GPS
              • Evaluates your ROI
              • Handles extra fuel
              • Creates a digital transaction
              • Each client leaves with a signature on the loaner car agreement
              • The vehicles that in the shop that had loaner cars had a large ticket
              • Tom has 13 loaner cars and he does approximately 15 tickets a day. He has a high average ticket  50% of his customers take a loaner. If they don’t need it they don’t take it
              • They balance the workflow and loaner schedule
              • Risk is an inherent part of providing loaner cars
              • Customer needs to have full coverage insurance
              • Tom puts a portion of the costs of the loaners into marketing against his marketing budget
              • Tom doesn’t have a minimum ticket to give out a loaner car. Even if an oil change he will give a loaner.Some dealers have a plateau or conditions that base if a customer gets a loaner car
              • Greg believes he will add to his fleet. He may even get a pick-up truck to help his commercial accounts
              • At the counter your two biggest objectionsTime: I need my car and can’t leave it (loaner car is tool to close that objections
              • Financing: Give them this tool to help close
              • Look at your opportunity costs. Tom finds on average $2300 wrong with every car. He knows that a loaner car and financing helps shore up these sales opportunities
              •  Greg had his advisors take out the loaner car out for a drive to get them in the ‘driver’s seat’

              LINK TO AAPEXSHOW.COM/SERVICEAWARDS

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              ]]>

              https://youtu.be/7hqClM0a1zM

              Tom Lambert, owner of Shadetree Automotive. Tom Lambert got his start right at home. His dad and uncles always had projects going on in the home garage. During the summer vacation, his dad would have Tom remove engines from the vehicles that were being sent to the local machine shop for rebuilding.

              In the past three and a half years, Tom and his dad have made strategic adjustments in the business. They are now a $2.5 million dollar a year shop with 10% annual growth and profitability. They continue to improve every day. Tom says he has the best team and a strong culture. In January 2017 Tom bought his dad completely out of the business.

              Tom struggled for many years because he had lost his passion for the auto industry. After receiving all the guidance and coaching over the past few years, he is rejuvenated and has more passion than ever and is currently doing everything he can to pay it forward to other local shop owners. Tom’s previous episodes HERE.

              Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development group. Hear Greg’s previous episodes HERE.

              Key Talking Points:

              • DifferentiationDealers, especially at the higher end brands, have loaners
              • Billboard. Make impressions with every vehicle if you have it wrapped with your logo
              •  Tom is a front end guy,He wants to save money but also focuses on makin money
              • He knows he has to balance the budget
              • He finds extra sales upfront that more than covers his costs
              • Greg hesitated for year to get into loaners until he found a company to help him get into them properlyHe researched with other shop owners to find their loaner strategy and their ROI
              • He found that the numbers made sense and wondered why he hadn’t done it sooner
              • Greg has GPS on each loaner
              • Links discussed in the episode from Greg:Insurance Lancer: https://www.lancerinsurance.com/
              • Loaner manager: https://www.arsloaner.com/Manage GPS
              • Evaluates your ROI
              • Handles extra fuel
              • Creates a digital transaction
              • Each client leaves with a signature on the loaner car agreement
              • The vehicles that in the shop that had loaner cars had a large ticket
              • Tom has 13 loaner cars and he does approximately 15 tickets a day. He has a high average ticket  50% of his customers take a loaner. If they don’t need it they don’t take it
              • They balance the workflow and loaner schedule
              • Risk is an inherent part of providing loaner cars
              • Customer needs to have full coverage insurance
              • Tom puts a portion of the costs of the loaners into marketing against his marketing budget
              • Tom doesn’t have a minimum ticket to give out a loaner car. Even if an oil change he will give a loaner.Some dealers have a plateau or conditions that base if a customer gets a loaner car
              • Greg believes he will add to his fleet. He may even get a pick-up truck to help his commercial accounts
              • At the counter your two biggest objectionsTime: I need my car and can’t leave it (loaner car is tool to close that objections
              • Financing: Give them this tool to help close
              • Look at your opportunity costs. Tom finds on average $2300 wrong with every car. He knows that a loaner car and financing helps shore up these sales opportunities
              •  Greg had his advisors take out the loaner car out for a drive to get them in the ‘driver’s seat’

              LINK TO AAPEXSHOW.COM/SERVICEAWARDS

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              ]]>              9c87a00a-03eb-4314-83e6-a80efceabed9Thu, 16 Jul 2020 00:15:00 -040037:50falsefull180180THA 180 Why We Have Loaner Cars This episode showcases two shops that have loaner cars. The industry seems to be split on having loaners. This episode opens up a strong position and the reasons they have loaners. My panel includes Greg Buckley, from Buckley’s Personalized Auto Care, Wilmington, DE and Tom Lambert, from Shadetree Automotive, Layton, UT Greg just added three new vehicles and Tom has thirteen. There are support companies that help you with a digital and GPS loaner transaction. Find the show notes at remarkableresults.biz/a180              Unscripted with Andy Bizub and Lucas Underwood [RR 553]Unscripted with Andy Bizub and Lucas UnderwoodAndy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession.

              Look for Andy’s previous episodes HERE.

              Lucas Underwood is an Automotive diagnostic specialist, shop owner, and foreman. He owns L & N Performance Auto Repair, Blowing Rock, NC  was Founded In 2008 As A Diesel Performance Shop – Over The Past 10 Years, The Facility Has Transformed Into A Full-Service Automotive Repair Facility. Offering Repairs On All Makes & Models, Gas And Diesel. Lucas was honored by ASTE as the member of the year 2018.

              Look for Lucas’ other episodes HERE.

              Key Talking Points:

              • Complaints from shop owners about their customer
              • It is Andy’s contention that we program our shops to get the customers we serve and attract
              • ASOG Facebook Group was started to help owners  
              • It took Andy some time to realize that he didn’t want every customer that travled in front of his shop to become customers
              • Lucas’s shop coach says that some business owners are in love with their problems and not their solutions
              • Some shops need a nudge in the right directions and it helps out the entire industry
              • Many shop owners should be doing better and when they do it helps out the entire industry
              • Andy and Lucas both have a coach
              • There is no excuse to hold onto fundamental problems in your business
              •  Lucas started to change his business with the low hanging fruitHe wasn’t charging appropriately. Not his labor rate but the time charged on the ticket. It hurt his business and people
              • When you start to figure it out, you don’t want every customer
              • His customers are interested in value and what he brings to the table
              • Owner on the counter gives time away
              • He was taught fundamentals and his coach wanted them to become muscle memory so he can react and fix new problems
              • You need to learn the concept behind why you are fixing segments of your business
              • Andy- When you get the numbers right he doesn’t worry that he can’t pay the tech X on the high slide, but pay the tech X on the low side. He wants his techs to earn a great living, pay their mortgage and put food on the table. He doesn’t worry about paying his people to little
              • When the business is financially managed you can make the decisions on what to pay and what to charge
              • You can motivate yourself to grow if you don’t see your numbers  
              • Lucas’s coach says: “Perfection is a lie told by the devil to steal the dreams of men”Lucas was told to get out of the bays and start running the business because he was slowing the business down
              • You need to manage yourself out of the business so you can be away from the business without you there
              • What gets in the way of running a great business:Arrogance
              • Pride
              • Ego
              • Ignorance. You don’t know what you don’t know
              • There are people willing to teach you, but you have to be willing to listen 
              • Why would you invest in your business and make only 5% net profit, when you can make that with a smart investment. Too many shop owners are happy with a minimal profit and when they get ready to sell that will hurt their valuation
              • Read Mitch Scheider’s book Misfire. Find it on the Books page on the website. Get it HERE
              • Owners need to think about where they bring the most value to their businessMany believe it is under the hood. Then hire someone to run the business
              • Many don’t believe they can be the visionary and a great marketer, but that is a critically important role
              • Too much is being in hero mode. Trying to be perfect in all ways and just spinning into a hole
              • It’s OK if things don’t go rightWe quickly blame the customer for what went wrong
              • We take zero ownership for what went wrong
              • When you look at other ships you see the highlight reel of only what is right
              • You will have things that go south and you need to recover and learn from it
              • You aren’t the only one with problems
              • You can get a filtered perspective of what your customer needs from you and what they expect. You get hardened and you need to do an often reset on your thinking

              Resources:

              • Thanks to Andy Bizub and Lucas Underwood for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

              Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession.

              Look for Andy’s previous episodes HERE.

              Lucas Underwood is an Automotive diagnostic specialist, shop owner, and foreman. He owns L & N Performance Auto Repair, Blowing Rock, NC  was Founded In 2008 As A Diesel Performance Shop – Over The Past 10 Years, The Facility Has Transformed Into A Full-Service Automotive Repair Facility. Offering Repairs On All Makes & Models, Gas And Diesel. Lucas was honored by ASTE as the member of the year 2018.

              Look for Lucas’ other episodes HERE.

              Key Talking Points:

              • Complaints from shop owners about their customer
              • It is Andy’s contention that we program our shops to get the customers we serve and attract
              • ASOG Facebook Group was started to help owners  
              • It took Andy some time to realize that he didn’t want every customer that travled in front of his shop to become customers
              • Lucas’s shop coach says that some business owners are in love with their problems and not their solutions
              • Some shops need a nudge in the right directions and it helps out the entire industry
              • Many shop owners should be doing better and when they do it helps out the entire industry
              • Andy and Lucas both have a coach
              • There is no excuse to hold onto fundamental problems in your business
              •  Lucas started to change his business with the low hanging fruitHe wasn’t charging appropriately. Not his labor rate but the time charged on the ticket. It hurt his business and people
              • When you start to figure it out, you don’t want every customer
              • His customers are interested in value and what he brings to the table
              • Owner on the counter gives time away
              • He was taught fundamentals and his coach wanted them to become muscle memory so he can react and fix new problems
              • You need to learn the concept behind why you are fixing segments of your business
              • Andy- When you get the numbers right he doesn’t worry that he can’t pay the tech X on the high slide, but pay the tech X on the low side. He wants his techs to earn a great living, pay their mortgage and put food on the table. He doesn’t worry about paying his people to little
              • When the business is financially managed you can make the decisions on what to pay and what to charge
              • You can motivate yourself to grow if you don’t see your numbers  
              • Lucas’s coach says: “Perfection is a lie told by the devil to steal the dreams of men”Lucas was told to get out of the bays and start running the business because he was slowing the business down
              • You need to manage yourself out of the business so you can be away from the business without you there
              • What gets in the way of running a great business:Arrogance
              • Pride
              • Ego
              • Ignorance. You don’t know what you don’t know
              • There are people willing to teach you, but you have to be willing to listen 
              • Why would you invest in your business and make only 5% net profit, when you can make that with a smart investment. Too many shop owners are happy with a minimal profit and when they get ready to sell that will hurt their valuation
              • Read Mitch Scheider’s book Misfire. Find it on the Books page on the website. Get it HERE
              • Owners need to think about where they bring the most value to their businessMany believe it is under the hood. Then hire someone to run the business
              • Many don’t believe they can be the visionary and a great marketer, but that is a critically important role
              • Too much is being in hero mode. Trying to be perfect in all ways and just spinning into a hole
              • It’s OK if things don’t go rightWe quickly blame the customer for what went wrong
              • We take zero ownership for what went wrong
              • When you look at other ships you see the highlight reel of only what is right
              • You will have things that go south and you need to recover and learn from it
              • You aren’t the only one with problems
              • You can get a filtered perspective of what your customer needs from you and what they expect. You get hardened and you need to do an often reset on your thinking

              Resources:

              • Thanks to Andy Bizub and Lucas Underwood for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

              Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              72b1789c-60a1-45f1-97df-ccad4c6698edTue, 14 Jul 2020 00:15:00 -040045:07falsefull553553Unscripted with Andy Bizub and Lucas Underwood [RR 553] This episode speaks for itself. Raw and Unscripted. And intended to push a button or two maybe one of yours. It’s a collection of ideas and thoughts from my guest’s world which resulted in nothing more than some extraordinary talk. My guests are shop owners, Andy Bizub and Lucas Underwood. They are veterans of the show and have multiple episodes between them. Andy Bizub owns Midwest Performance Cars in Chicago, two locations and Lucas Underwood from L &amp; N Performance Auto Repair, Blowing Rock, NC They share the challenges of attracting and retaining customers. Lucas had guidance from his coach that told him that some shop owners often fall in love with their problems and not the solutions. While Andy remains choosy in all of the customers that come through his shop. He programs his business to attract his right customers. This and much more. Find the key talking points for this interview with Andy Bizub and Lucas Underwood at remarkableresults.biz/e553.              Aftermarket Pros Talk Tesla [RR 552]Aftermarket Pros Talk TeslaMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

              Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

              Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

              Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

              Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

              With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

              Scott is the founder of diag.net. Find other episodes that have featured Scott HERE.  Diag.Net HERE

              Seth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, MN.

              Seth was educated at a UTI in Chicago where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan. From there he moved to an independent shop in Waterford Michigan and learned VW Audi. Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up.

              He is the owner of Eurotech which specializes in BMW, Mercedes and Audi cars. He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians are able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models.

              Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics. He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program.

              Seth belongs to AASP in MN, BIMRS as well as NASTEF. He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners has helped grow his business. Listen to Seth’s previous episodes HERE.

              Key Talking Points

              • Seth and Scott are working on Tesla vehiclesSuspension failures
              • Door handles
              • Northern climates, you’ve got to pull the calipers (a brake service)
              • Hybrids need brake work that many are not looking at
              • Where do we get service information and access to scan tool informationSeth: Tesla is taking an aggressive stance to keep their information close
              • Newer models are showing with OBD II port on model Y and 3
              • Tesla will charge you an upfront diagnostic fee when you make a service appointment for a warranty issue. If it is legitimate you get a refund.  
              • Tesla has mobile units for remote service
              • Seth had a friend with a noiseHe was able to diagnose the problem and told his friend what the problem was
              • Tesla’s service and distribution model is not like the franchised dealerships
              • You can only buy parts from Tesla
              • MCUs are failingThey upped their warranty to 2/24 on that component
              • How do you look up parts and know what part number you needSeth purchased Tesla Service Info.com from tesla for $3,500 per yearA result of the clean air act in Massecusits. Available nationwide
              • You can look up your parts get a number and then call them
              • They don’t have a retail parts ordering system
              • They create a service invoice. You pay it via the app and then you pick up your part
              • You have an APP because you are Tesla owner
              • Seth is active in a Minnesota Facebook forum on TeslaWeeks wait for service
              • Scott is doing tire rotations and cabin filers on his customer base
              • Eventually, BEV will need to pull an emissions reportThe vehicle will need an OBD port to get the data
              • Scott generates his own energy at home and uses it to fuel his Tesla
              • Scott ordered the upgrade for his Tesla (3.0)The unit is 21x the computing power of the previous version
              • Scott recently got a software upgrade that gave him more features on his camera
              • Seth got a ‘brick’ episode when he did an upgrade.He got Tesla to help him, with a router reboot and then reinstalled the software
              • He also rebooted the car twice
              • Other OEMs are moving to Over The AIr (OTA) updates
              • MCU: Main display. The heart and soul of the vehicleAll the charging goes through that
              • They provide a $1,500 refurbished unit if it goes bad
              • Seth is working on training courses and rebuilding MCU units to sell in the aftermarketThese are out of warranty units
              • If you are going to work on Tesla, you can market through social media groups
              • 70% of vehicles get repaired in the aftermarket. Tesla needs to help get their cars repaired by the professionals so more people will want to buy one

              Link to AAPEX Service Awards HERE.

              Resources:

              • Thanks to Seth Thorson, Scott Brown and Matt Fanslow for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More]]>Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

              Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

              Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

              Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

              Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

              With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

              Scott is the founder of diag.net. Find other episodes that have featured Scott HERE.  Diag.Net HERE

              Seth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, MN.

              Seth was educated at a UTI in Chicago where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan. From there he moved to an independent shop in Waterford Michigan and learned VW Audi. Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up.

              He is the owner of Eurotech which specializes in BMW, Mercedes and Audi cars. He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians are able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models.

              Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics. He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program.

              Seth belongs to AASP in MN, BIMRS as well as NASTEF. He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners has helped grow his business. Listen to Seth’s previous episodes HERE.

              Key Talking Points

              • Seth and Scott are working on Tesla vehiclesSuspension failures
              • Door handles
              • Northern climates, you’ve got to pull the calipers (a brake service)
              • Hybrids need brake work that many are not looking at
              • Where do we get service information and access to scan tool informationSeth: Tesla is taking an aggressive stance to keep their information close
              • Newer models are showing with OBD II port on model Y and 3
              • Tesla will charge you an upfront diagnostic fee when you make a service appointment for a warranty issue. If it is legitimate you get a refund.  
              • Tesla has mobile units for remote service
              • Seth had a friend with a noiseHe was able to diagnose the problem and told his friend what the problem was
              • Tesla’s service and distribution model is not like the franchised dealerships
              • You can only buy parts from Tesla
              • MCUs are failingThey upped their warranty to 2/24 on that component
              • How do you look up parts and know what part number you needSeth purchased Tesla Service Info.com from tesla for $3,500 per yearA result of the clean air act in Massecusits. Available nationwide
              • You can look up your parts get a number and then call them
              • They don’t have a retail parts ordering system
              • They create a service invoice. You pay it via the app and then you pick up your part
              • You have an APP because you are Tesla owner
              • Seth is active in a Minnesota Facebook forum on TeslaWeeks wait for service
              • Scott is doing tire rotations and cabin filers on his customer base
              • Eventually, BEV will need to pull an emissions reportThe vehicle will need an OBD port to get the data
              • Scott generates his own energy at home and uses it to fuel his Tesla
              • Scott ordered the upgrade for his Tesla (3.0)The unit is 21x the computing power of the previous version
              • Scott recently got a software upgrade that gave him more features on his camera
              • Seth got a ‘brick’ episode when he did an upgrade.He got Tesla to help him, with a router reboot and then reinstalled the software
              • He also rebooted the car twice
              • Other OEMs are moving to Over The AIr (OTA) updates
              • MCU: Main display. The heart and soul of the vehicleAll the charging goes through that
              • They provide a $1,500 refurbished unit if it goes bad
              • Seth is working on training courses and rebuilding MCU units to sell in the aftermarketThese are out of warranty units
              • If you are going to work on Tesla, you can market through social media groups
              • 70% of vehicles get repaired in the aftermarket. Tesla needs to help get their cars repaired by the professionals so more people will want to buy one

              Link to AAPEX Service Awards HERE.

              Resources:

              • Thanks to Seth Thorson, Scott Brown and Matt Fanslow for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>df035c83-8bd2-432e-9116-f9c9a8766017Fri, 10 Jul 2020 00:15:00 -040050:01falsefull552552Aftermarket Pros Talk about Tesla [RR 552] In this episode we are talking Tesla and this is a topic I’ve wanted to learn more about as the aftermarket should be a source for service and repairs for this brand. Seth Thorson is servicing them and we pulled a panel together to help you fill in the blanks on where the aftermarket stands as it comes to service and parts for the Tesla. Find the show notes and key talking points at remarkableresults.biz/e552. Not only do Scott and Seth own Tesla's, they are working on them, in a limited way, but nonetheless they are learning how to acquire parts, and understand what is going wrong with them. My panel feels that we will be able to play a role in service of Tesla’s in the future. The panel: Seth Thorson, Scott Brown, and Matt Fanslow. They are veterans in the industry working on Tesla Vehicles. They know the first hand issues and workarounds. Learn how they generate energy, securing parts, service and distribution models.              Boutique Training: Specific – Focused – Hands On – The Training Comes To You [THA 179]Boutique Training: Specific - Focused - Hands On - The Training Comes To You

              https://youtu.be/jxf4tEfk2cI

              Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb, Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program.

              Scott is a former automotive instructor at Kishwaukee College. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities.

              Scott is also recognized as an Illinois state emissions repair technician. He was also a technical trainer during his 8 year Army career. Scott has written many technical articles for Motor Age and Gears magazines. Scott became an ASE Subject Matter Expert (SME) in 2017.

              Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more. Scott’s previous episodes HERE.

              Jon Bockman owns two locations; Bockman’s Auto Care in Sycamore, IL and the newly opened Bockman’s Truck & Fleet in DeKalb, IL. Jon is a second-generation owner of a business that has been around since 1964. He is a member of ASA and sits on the local college advisory board. He is the treasurer of a NAPA Business Development Group and is the winner of the 2019 NAPA AutoCare’s Shop of the Year. Jon's previous episodes HERE.

              Eric Ziegler, a Mobile Diagnostician owner of EZ Diagnostic Solutions Inc in Peoria, IL. Also, an instructor for Automotive Seminars and The Driveability Guys. Eric's previous episodes HERE.

              Dave Denmon founded Dave’s Car Care (formerly known as Dave’s Tire and Auto Corral) in 1980. He has been very active in the community, sponsoring Food for the Hungry, the Phoenix Women’s Shelter, Little League, girls’ softball teams, and established Sunny slope Ministers of Hope to feed local homeless. Dave's previous episodes HERE.

              Key Talking Points:

              • As a test on ‘how is business’ in the face of the pandemic, both Dave and Jon are doing well
              • Conceptually,Specific and focused on exactly what you need
              • Theory and hands-on
              • One on one because of the smaller class
              • Defray cost by inviting local shops to participate
              • AdvantageLooking for a specialized type of training. Customize to your needsPico Scope as an example
              • Develop a core group of technicians to do this type of training
              • Save travel, hotel and some food costs
              • Shared training among your peers in your market
              • More intimate.
              • Instead of many generalized classes, you can pinpoint
              • Move from basic training quicker because of a small group
              • Use your shops’ equipment
              • In today’s culture, you need a commitment from your technicians that are willing to learn every day
              • You may hire a technician that has never used the equipment you use in your shop. Hire for this specific training
              • Repetition if the mother of learning. Dave Denmon
              • Dave has a contract with his techniciansWill get a monthly credit against a total he is investing in them with training
              • Download Form  HERE.
              • This builds training buy-in and a training bond
              • You have to train your people
              • Technology explosion in the next five years
              • Flat Rate vs Hourly/Incentive (hybrid)
              • Eric: Average technician pay in US $38. That is average.
              • Eric does technician mentoring
              • Navy Seals: They all have their role
              • Dave is not going to run ads for technicians he will be drafting them from previous
              • This type of specific train is fluid. At this time just about anything goes
              • Dave: You need a structured training commitment and a budget between $25K - $50K per year if you want to survive in the next 3 - 5 years
              • Major corporations will control the quick services for vehicles but fixing cars that have drivability problems will become a real need in the future
              • Flat rate is irrelevant if you can’t fix cars
              • Dave instituted a technology service access fee on invoices to help fund subscriptions and toolsIn 5 years he collected $77K
              • Dave: Covid-19 has opened up the job market. There are many talented technicians available. We were always held hostage by the technician shortage   
              • You must give exceptional customer experience if you want to have the highest labor rate
              • Connect with your favorite trainer to come to your place to create specific training for your team
              • Connect with Scott or Eric:
              • Scott Shotton (scott@driveabilityguys.com)
              • Eric Ziegler (eric@ezdiagnosticsolutions.com)

              LINK TO AAPEXSHOW.COM/SERVICEAWARDS

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              ]]>

              https://youtu.be/jxf4tEfk2cI

              Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb, Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program.

              Scott is a former automotive instructor at Kishwaukee College. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities.

              Scott is also recognized as an Illinois state emissions repair technician. He was also a technical trainer during his 8 year Army career. Scott has written many technical articles for Motor Age and Gears magazines. Scott became an ASE Subject Matter Expert (SME) in 2017.

              Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more. Scott’s previous episodes HERE.

              Jon Bockman owns two locations; Bockman’s Auto Care in Sycamore, IL and the newly opened Bockman’s Truck & Fleet in DeKalb, IL. Jon is a second-generation owner of a business that has been around since 1964. He is a member of ASA and sits on the local college advisory board. He is the treasurer of a NAPA Business Development Group and is the winner of the 2019 NAPA AutoCare’s Shop of the Year. Jon's previous episodes HERE.

              Eric Ziegler, a Mobile Diagnostician owner of EZ Diagnostic Solutions Inc in Peoria, IL. Also, an instructor for Automotive Seminars and The Driveability Guys. Eric's previous episodes HERE.

              Dave Denmon founded Dave’s Car Care (formerly known as Dave’s Tire and Auto Corral) in 1980. He has been very active in the community, sponsoring Food for the Hungry, the Phoenix Women’s Shelter, Little League, girls’ softball teams, and established Sunny slope Ministers of Hope to feed local homeless. Dave's previous episodes HERE.

              Key Talking Points:

              • As a test on ‘how is business’ in the face of the pandemic, both Dave and Jon are doing well
              • Conceptually,Specific and focused on exactly what you need
              • Theory and hands-on
              • One on one because of the smaller class
              • Defray cost by inviting local shops to participate
              • AdvantageLooking for a specialized type of training. Customize to your needsPico Scope as an example
              • Develop a core group of technicians to do this type of training
              • Save travel, hotel and some food costs
              • Shared training among your peers in your market
              • More intimate.
              • Instead of many generalized classes, you can pinpoint
              • Move from basic training quicker because of a small group
              • Use your shops’ equipment
              • In today’s culture, you need a commitment from your technicians that are willing to learn every day
              • You may hire a technician that has never used the equipment you use in your shop. Hire for this specific training
              • Repetition if the mother of learning. Dave Denmon
              • Dave has a contract with his techniciansWill get a monthly credit against a total he is investing in them with training
              • Download Form  HERE.
              • This builds training buy-in and a training bond
              • You have to train your people
              • Technology explosion in the next five years
              • Flat Rate vs Hourly/Incentive (hybrid)
              • Eric: Average technician pay in US $38. That is average.
              • Eric does technician mentoring
              • Navy Seals: They all have their role
              • Dave is not going to run ads for technicians he will be drafting them from previous
              • This type of specific train is fluid. At this time just about anything goes
              • Dave: You need a structured training commitment and a budget between $25K - $50K per year if you want to survive in the next 3 - 5 years
              • Major corporations will control the quick services for vehicles but fixing cars that have drivability problems will become a real need in the future
              • Flat rate is irrelevant if you can’t fix cars
              • Dave instituted a technology service access fee on invoices to help fund subscriptions and toolsIn 5 years he collected $77K
              • Dave: Covid-19 has opened up the job market. There are many talented technicians available. We were always held hostage by the technician shortage   
              • You must give exceptional customer experience if you want to have the highest labor rate
              • Connect with your favorite trainer to come to your place to create specific training for your team
              • Connect with Scott or Eric:
              • Scott Shotton (scott@driveabilityguys.com)
              • Eric Ziegler (eric@ezdiagnosticsolutions.com)

              LINK TO AAPEXSHOW.COM/SERVICEAWARDS

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              ]]>              b0ae5798-bb16-40a7-8d15-ce9a5fa571abThu, 09 Jul 2020 00:15:00 -040049:39falsefull179179THA 179 Boutique Training Get ready for an outstanding discussion on an important topic: Training. Shop owners Dave Denmon from Dave’s Car Care in Phoenix, Jon Bockman from Bockman’s Auto Care in Sycamore, IL sit with trainers Scott Shotton, the Driveability Guys and a Mobile Diagnostician,and Eric Zigler from E-Z Diagnostics, Peoria, IL and a trainer for Automotive Seminars and the Driveability Guys. So why not bring the needed training for your techs and even service advisors to you. An interesting and wide-ranging discussion from four of your industry colleagues. I know training matters to you, you are going to love this discussion. The key talking points listed on the show notes page will make a great meeting agenda or outline for change. Find them on the show notes page at remarkableresults.biz/a179.              A Simple Letter of Intent Transformed an Employee Into a Shop Owner [RR 551]A Simple Letter of Intent Transformed an Employee to a Shop OwnerTerica Buckner grew up in Portland Oregon and now lives in Vancouver Washington with her husband Andrew and their two year old daughter Emrys. She started working on cars at Benson High School in the automotive program at age 15 and started working as the shop helper at Hawthorne Auto Clinic just before her senior year. Terica continued her education by completing her Associate degree in Applied Science for Automotive at Mt Hood Community College, working as an automotive technician apprentice at Hawthorne Auto Clinic as part of the program.

              Shortly after graduating she became a service advisor at the Clinic and later earned her Bachelors degree in Business Administration. Terica expanded her skillset by becoming the bookkeeper while continuing service advising, utilizing both her degrees and automotive technical experience. After 20 years of working at Hawthorne Auto Clinic she was offered the chance to purchase the shop and took over ownership 2 years later in January 2020. Terica continues working with passion in the automotive industry and is excited to now be in the position to set new standards in an ever changing field, especially with the current challenges COVID-19 presents. Look for Terica's Episodes HERE.

              Key Talking Points:

              • Employee turned shop owner23 years total, started summer before senior year of high school 
              • Was apart of the automotive program in high school then a scholarship to apprentice program for post-secondary schooling
              • Passion for fixing things
              • A succession plan for the previous ownerWanted to retire within 5 years, Terica wrote a letter of intent for buying the business
              • Terica had the experience in many different roles in the business along with established relationships with the employees and customers
              • Advice for other female technicians wanting to become an owner- open communication with the existing owner, learn as much as you can about all aspects and roles of the business. Share your dreams and passions with others. 
              • Covid-196 months into owning business pandemic happens
              • I the first week the town shut down the sales dropped 50-60%- put majority of staff on furlough, held onto 2 of their top technicians to continue working
              • Each week got better with the support of customers
              • Sent emails to customers to keep them updated on their sanitizing procedures and tips to keep car maintenance from not driving 
              • Staff4 females, 4 males
              • Technician training- 40 required hours of training per year, give feedback about training classes after completed

              Resources:

              • Thanks to Terica Buckner for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

              Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              Terica Buckner grew up in Portland Oregon and now lives in Vancouver Washington with her husband Andrew and their two year old daughter Emrys. She started working on cars at Benson High School in the automotive program at age 15 and started working as the shop helper at Hawthorne Auto Clinic just before her senior year. Terica continued her education by completing her Associate degree in Applied Science for Automotive at Mt Hood Community College, working as an automotive technician apprentice at Hawthorne Auto Clinic as part of the program.

              Shortly after graduating she became a service advisor at the Clinic and later earned her Bachelors degree in Business Administration. Terica expanded her skillset by becoming the bookkeeper while continuing service advising, utilizing both her degrees and automotive technical experience. After 20 years of working at Hawthorne Auto Clinic she was offered the chance to purchase the shop and took over ownership 2 years later in January 2020. Terica continues working with passion in the automotive industry and is excited to now be in the position to set new standards in an ever changing field, especially with the current challenges COVID-19 presents. Look for Terica's Episodes HERE.

              Key Talking Points:

              • Employee turned shop owner23 years total, started summer before senior year of high school 
              • Was apart of the automotive program in high school then a scholarship to apprentice program for post-secondary schooling
              • Passion for fixing things
              • A succession plan for the previous ownerWanted to retire within 5 years, Terica wrote a letter of intent for buying the business
              • Terica had the experience in many different roles in the business along with established relationships with the employees and customers
              • Advice for other female technicians wanting to become an owner- open communication with the existing owner, learn as much as you can about all aspects and roles of the business. Share your dreams and passions with others. 
              • Covid-196 months into owning business pandemic happens
              • I the first week the town shut down the sales dropped 50-60%- put majority of staff on furlough, held onto 2 of their top technicians to continue working
              • Each week got better with the support of customers
              • Sent emails to customers to keep them updated on their sanitizing procedures and tips to keep car maintenance from not driving 
              • Staff4 females, 4 males
              • Technician training- 40 required hours of training per year, give feedback about training classes after completed

              Resources:

              • Thanks to Terica Buckner for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

              Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              7a397896-f739-4b1c-ad1e-0903c61c92b0Tue, 07 Jul 2020 00:15:00 -040023:33falsefull551551A Simple Letter of Intent Transformed an Employee Into the Shop Owner [RR 551] Let’s welcome Terica Buckner. She worked for 21 years at Hawthorne Auto Clinic, Portland, OR. She was offered the chance to purchase the shop and took over ownership 2 years later in January 2020. A really good example of good succession planning. The previous owner wanted to retire and Terica wrote a letter of intent wanting to purchase the shop. She had the experience in many different roles in the business along with established relationships with the employees and customers. Terica continues working with passion in the automotive industry and is excited to now be in the position to set new standards in an ever-changing field, especially with the current challenges COVID-19 presents. Find the key talking points for this interview with Terica Buckner at remarkableresults.biz/e551.              Key Trigger For Success – Communicate Better with Our Younger Generation [RR 550]Key Trigger For Success - Communicate Better with Our Younger GenerationBefore joining ATI, Geoff Berman worked in his family business for 16 years and had realized that the changes I wanted to make in the business were never going to happen under the current leadership. I hit the lottery when I found ATI. Now I can influence many businesses, not just the one I work in. I found very quickly how much I loved helping shop owners and their staff change their lives.

              Key Talking Points:

              • Employee Engagement ClassPositive feedback from students
              • Animated and emotional presentation- effective because coming from the heart and passion from Geoff
              • Top problem with the industryTech shortage due to the ego- need to communicate better with the younger generation 
              • Becoming a coachStarted working at the family business
              • Sent Geoff to classes and schools but wouldn’t let him implement changes
              • Left family business and replied to an ad in the newspaper as a manager for ATI- able to finally impact so many lives as a coach
              • 16 years at ATI  
              • As a coach you need to be patient, looking past own ego as coach- humbling experience
              • Husband and wife duos- can be challenging working and living together 24/7, successful ones have strategies in place for it
              • Succession planning- most shop owners have skewed ideas of their shop’s worth, if you're an intricate part of the business all you have to sell is a job. Replace yourself in business first. 

              Resources:

              • Thanks to Geoff Berman for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              Before joining ATI, Geoff Berman worked in his family business for 16 years and had realized that the changes I wanted to make in the business were never going to happen under the current leadership. I hit the lottery when I found ATI. Now I can influence many businesses, not just the one I work in. I found very quickly how much I loved helping shop owners and their staff change their lives.

              Key Talking Points:

              • Employee Engagement ClassPositive feedback from students
              • Animated and emotional presentation- effective because coming from the heart and passion from Geoff
              • Top problem with the industryTech shortage due to the ego- need to communicate better with the younger generation 
              • Becoming a coachStarted working at the family business
              • Sent Geoff to classes and schools but wouldn’t let him implement changes
              • Left family business and replied to an ad in the newspaper as a manager for ATI- able to finally impact so many lives as a coach
              • 16 years at ATI  
              • As a coach you need to be patient, looking past own ego as coach- humbling experience
              • Husband and wife duos- can be challenging working and living together 24/7, successful ones have strategies in place for it
              • Succession planning- most shop owners have skewed ideas of their shop’s worth, if you're an intricate part of the business all you have to sell is a job. Replace yourself in business first. 

              Resources:

              • Thanks to Geoff Berman for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              36e7e719-a6f3-4abc-9e7d-34710ece59efFri, 03 Jul 2020 00:15:00 -040025:05falsefull550550We Need to Communicate with The Younger Generation Better If We Expect to Grow [RR 550] This episode talks about our guest’s rise to becoming a successful business coach who impacted a lot of lives simply by being effective in his presentation and understanding of communication with the younger generation. He knows the real issue about tech shortage is miscommunication. A lot of egos are at stake and a lot of veteran techs refusing to adapt and change alienating the younger techs. My guest Geoff Berman from ATI has seen it all and knows that egos get in the way of great performance. His approach is subtle and direct, patient, and humble. He pours his heart and passion in everything he does and that’s why he has a lot of positive feedback from his students. Later in the episode, he talks about succession planning and his take on it. Listen further and understand why you need to replace yourself in the business first if you really want to have succession. Find the talking points for this episode with Geoff Berman and his coaching expertise at remarkableresults.biz/e550.              Your Cash Position – Staff Reductions – Overall Outlook Coming out of COVID-19 [THA 178]Your Cash Position - Staff Reductions - Overall Outlook Coming out of COVID-19

              https://youtu.be/axP6xZK3dgg

              Mike Chung is director, market intelligence at Auto Care Association. With more than a dozen years of experience in market research, Chung and his team provide the industry with timely information on key factors and trends influencing the health of the automotive aftermarket and serving as a critical resource by helping businesses throughout the supply chain to make better business decisions. Chung has earned a Bachelor of Science in chemical engineering from Massachusetts Institute of Technology (MIT), a Master of Science in environmental health management from Harvard University and a Master of Business Administration with a concentration in marketing from Montclair State University.

              Hunt Demerest, CPA at Paar-Melis. Hunt is Accredited in Business Valuation and a licensed Certified Public Accountant that has been with the firm since 2006. He specializes in business taxes, valuations, and does consult work with our clients all across the country. When he’s not in the office, Hunt enjoys spending time with his family, golfing, working on and racing his cars. Listen to Hunt's previous episodes HERE.

              John Wafler has spent all of his working career in the automotive industry and has experienced almost every position in an automotive repair facility (yes, he started as a technician back in 1982) and also owned his own automotive repair business for several years. This background, in addition to the post-secondary education he received in Business Management, Marketing, and Computerized Management Systems gives him a unique perspective on what it takes to be a successful business owner in today’s challenging automotive aftermarket service industry.

              John also worked as a Systems Integrator/Franchise Consultant/Management Trainer for Pace Automotive Systems in Canada for seven years and for Horizon Training and Management for the next five years, where he was introduced to RLO Training and the “Series One” Automotive Management Workshops developed by Bob O’Connor.

              At RLO Training John started as a Bottom-Line Impact Groups Facilitator with Bob O’Connor back in 2001, and since then has helped hundreds of shop owners achieve high levels of success through his training, facilitation, and coaching. Listen to John's previous episodes HERE.

              Key Talking Points:

              • AutoCare Association has been pulling data from it’s members regarding the impact of the pandemic to help them understand and cope. They’ve provided a few slides for this Town Hall Academy
              • Cash PositionIn early April 36% were highly concerned
              • In May and June, 16% were highly concerned
              • A very strong discipline for the service professional happened within the first two weeks or months when Covod-19 hit was to look at every expense.Called every vendor. They found items they were paying for and not enjoying
              • Many found a 20% reduction in costs
              • Too many shop owners were costing along as they become more profitableMargins, and getting fat with their fixed expenses
              • Budgets need to be reviewed
              • Every cent needs to be scrutinized, pandemic or not
              • Many shops that put cash aside did not worry about getting through this
              • The pandemic was the single most stress test on your business
              • Many shops got the PPP money and EILD has provided them a strong cash position   
              • The aftermarket is typically immune to certain downturns, the industry is cautiously optimistic.
              • Staff ReductionsSmaller companies were not going to reduce staff as much as the larger ones were
              • Service professionals do not have to go into board rooms to decide and they are closer to their people and their families to ride out their decision to reduce staffIf they did it was a short period of time
              • Reduced hours
              • Opportunities for the independent to hire technicians from dealership layoffsDealerships were always a smart and solid place to work. Covid-19 changed that
              • They were quick to shut down their service bays even though they were essential
              • A number of shops considered letting people go, were not great contributors to the business.
              • Many did whatever they had to do to keep their best people on the payroll
              • The tough problem is the extra amount of federal unemployment is making it tough to get people back to work. The extra $600 per week makes it hard to go back.
              • Many shop owners are rethinking wages
              • Labor rates need to go up
              • Charging for extra charges like concierge service is not the right moveIncrease your labor rate to cover any extra cost of doing business
              • The optics for the customer will feel they are nickel and dimed to death
              • Don’t be the cheapest in town
              • OverallMany shop owners are having the best June ever. Some are booked out a few weeks
              • We are not out of the woods and need to be cautious and be safe. Virus hot spots are growing
              • Very optimistic for the year at the service level
              • Road trips are being planed. May be safer than air travel
              • The RV industry is booming
              • Will the work from home and back to school have an impact on miles driven
              • Many shop owners have said that the pandemic is the best thing that happened to themWith PPP and EIDL monies smart operators have helped their cash position
              • They got caught up with debt
              • Opportunities to buy weaker shopsSome are using pandemic as an exit excuse

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              ]]>

              https://youtu.be/axP6xZK3dgg

              Mike Chung is director, market intelligence at Auto Care Association. With more than a dozen years of experience in market research, Chung and his team provide the industry with timely information on key factors and trends influencing the health of the automotive aftermarket and serving as a critical resource by helping businesses throughout the supply chain to make better business decisions. Chung has earned a Bachelor of Science in chemical engineering from Massachusetts Institute of Technology (MIT), a Master of Science in environmental health management from Harvard University and a Master of Business Administration with a concentration in marketing from Montclair State University.

              Hunt Demerest, CPA at Paar-Melis. Hunt is Accredited in Business Valuation and a licensed Certified Public Accountant that has been with the firm since 2006. He specializes in business taxes, valuations, and does consult work with our clients all across the country. When he’s not in the office, Hunt enjoys spending time with his family, golfing, working on and racing his cars. Listen to Hunt's previous episodes HERE.

              John Wafler has spent all of his working career in the automotive industry and has experienced almost every position in an automotive repair facility (yes, he started as a technician back in 1982) and also owned his own automotive repair business for several years. This background, in addition to the post-secondary education he received in Business Management, Marketing, and Computerized Management Systems gives him a unique perspective on what it takes to be a successful business owner in today’s challenging automotive aftermarket service industry.

              John also worked as a Systems Integrator/Franchise Consultant/Management Trainer for Pace Automotive Systems in Canada for seven years and for Horizon Training and Management for the next five years, where he was introduced to RLO Training and the “Series One” Automotive Management Workshops developed by Bob O’Connor.

              At RLO Training John started as a Bottom-Line Impact Groups Facilitator with Bob O’Connor back in 2001, and since then has helped hundreds of shop owners achieve high levels of success through his training, facilitation, and coaching. Listen to John's previous episodes HERE.

              Key Talking Points:

              • AutoCare Association has been pulling data from it’s members regarding the impact of the pandemic to help them understand and cope. They’ve provided a few slides for this Town Hall Academy
              • Cash PositionIn early April 36% were highly concerned
              • In May and June, 16% were highly concerned
              • A very strong discipline for the service professional happened within the first two weeks or months when Covod-19 hit was to look at every expense.Called every vendor. They found items they were paying for and not enjoying
              • Many found a 20% reduction in costs
              • Too many shop owners were costing along as they become more profitableMargins, and getting fat with their fixed expenses
              • Budgets need to be reviewed
              • Every cent needs to be scrutinized, pandemic or not
              • Many shops that put cash aside did not worry about getting through this
              • The pandemic was the single most stress test on your business
              • Many shops got the PPP money and EILD has provided them a strong cash position   
              • The aftermarket is typically immune to certain downturns, the industry is cautiously optimistic.
              • Staff ReductionsSmaller companies were not going to reduce staff as much as the larger ones were
              • Service professionals do not have to go into board rooms to decide and they are closer to their people and their families to ride out their decision to reduce staffIf they did it was a short period of time
              • Reduced hours
              • Opportunities for the independent to hire technicians from dealership layoffsDealerships were always a smart and solid place to work. Covid-19 changed that
              • They were quick to shut down their service bays even though they were essential
              • A number of shops considered letting people go, were not great contributors to the business.
              • Many did whatever they had to do to keep their best people on the payroll
              • The tough problem is the extra amount of federal unemployment is making it tough to get people back to work. The extra $600 per week makes it hard to go back.
              • Many shop owners are rethinking wages
              • Labor rates need to go up
              • Charging for extra charges like concierge service is not the right moveIncrease your labor rate to cover any extra cost of doing business
              • The optics for the customer will feel they are nickel and dimed to death
              • Don’t be the cheapest in town
              • OverallMany shop owners are having the best June ever. Some are booked out a few weeks
              • We are not out of the woods and need to be cautious and be safe. Virus hot spots are growing
              • Very optimistic for the year at the service level
              • Road trips are being planed. May be safer than air travel
              • The RV industry is booming
              • Will the work from home and back to school have an impact on miles driven
              • Many shop owners have said that the pandemic is the best thing that happened to themWith PPP and EIDL monies smart operators have helped their cash position
              • They got caught up with debt
              • Opportunities to buy weaker shopsSome are using pandemic as an exit excuse

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              ]]>              efbdfc25-b308-4572-901a-c3250a187ac2Thu, 02 Jul 2020 00:15:00 -040050:30falsefull178178THA 178 Your Cash Position - Staff Reductions - Overall Outlook Coming out of COVID-19 Three outstanding panelists help you see some pathways to change and success as we talk about having a strong cash position, staffing and an overall outlook. I’m with Mike Chung from the Autocare Association, John Wafler from RLO Training and Hunt Demarest, CPA from Parrs-Mellis Are you optimistic for the year? Are you having the best June you’ve ever had? Do you own an RV? Yes road trips are in order with your camper. All of this pent up, get up and go we have will be great for our industry. We talked …. Cash is king, we’ve talked about it before. Hear what shops did at the beginning of the pandemic and what they continue to do to preserve and protect their cash. Also have you needed to make any staff reductions? Did you mange them or did they manage you? Did you keep your best people on the payroll? These topics and more covered in today's episode.              Female Impact: Getting Through [RR 549]Female Impact: Getting ThroughAshley McCabe – McCabe’s Automotive Specialist, University Place, WA.  In 2015, Ashley took over her father’s decades-old automotive business. She might not have known much about cars when she started, but she sure did know about customers. Ashley started at the front counter, and her father said he could tell that she understood customer service and how to connect with people on a deeper, more emotional level. Fast forward -- Ashley is vice president of the company. Ashley has hired her first office team, and they have outperformed some of her father’s best years in business. Her father and the rest of her family couldn’t be prouder. She has a true passion for helping customers and finding her voice as a woman in a male-dominated industry. She hopes to inspire more women to take the leap and join this amazing ever-growing and changing industry.

              Michele Winn graduated from Lincoln Technical Institute in Indianapolis, Indiana in 1994. Here is her resume:

              • She worked for an independent Goodyear service center for 6 years where she did brakes, steering and suspension and under hood maintenance.
              • In 2000 she taught an ‘Intro To Drivability’ class at Linder Technical Services. She also helped recondition fuel injectors, answered hotline calls from member shops and figured out tough drivability problems that were brought into the shop.
              • Michele always enjoyed turning wrenches and went back into a large shop environment in 2009 working for Beck Service Center on the south side of Indianapolis. She has been the only drivability and electrical technician in the shop for the past 4 years. Beck is a large shop with over 30 bays and 18 lifts. Listen to Michele's previous episodes HERE.

              Lauren Giver started in the industry in July 2016 when she went to work for the repair shop that had been maintaining her vehicle for two years. She was hired as the Office Manager, but a big part of her job was talking to customers on the phone and at the counter. Lauren quickly found that this was the favorite part of her job, and truly why she wanted to work there in the first place. She had never received that level of customer service or felt valued as a customer at any other repair shop and she was excited to provide that experience from the other side of the counter. After the shop manager challenged her to make a sale, when she had absolutely no technical or sales experience, she sold the job and found that she enjoyed writing service just as much. It allowed Lauren to help people, which is what she wanted to do. After nine months, she was informed that the owners were retiring and selling the building, but through the connections that she made, Lauren found a wonderful home at Los Gatos Auto Service in Campbell, California where she currently writes service, full-time. Listen to Lauren’s previous episodes HERE.

              Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

              Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

              Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

              Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

              Key Talking Points:

              • Technician shortage- women are an untapped talent3% of technicians are female 
              • 20% of service advisors are female
              • Under 1% shop owners are female
              • Over 50% of customers bringing a vehicle to shop are women/wives
              • Women in the automotive industryValue and worth isn’t based on gender
              • Skills are questioned more from customers than coworkers
              • When customers respect the shop owner they respect the people that work for the owner
              • Age discrimination with elderly male customers
              • Don’t assume shop owners aren’t women
              • Younger generation typically doesn’t care about who is doing the work as long as it gets done and they had a good experience
              • Culture- support women Not “My way” it’s the way of your shop as a business 
              • Double standard, women being assertive can be perceived as “bitchy”
              • Having a mentality of not making others change in order for you to fit in
              • Welcoming more women in the automotive industry- lack of knowledge for younger women  Need more women shop owners and women speakers at schools
              • A clean environment is important to attract all employees especially women

              Resources:

              • Thanks to Ashley McCabe, Michelle Winn, and Lauren Giverfor his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

              Learn more about NAPA Smart Sign, and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              Ashley McCabe – McCabe’s Automotive Specialist, University Place, WA.  In 2015, Ashley took over her father’s decades-old automotive business. She might not have known much about cars when she started, but she sure did know about customers. Ashley started at the front counter, and her father said he could tell that she understood customer service and how to connect with people on a deeper, more emotional level. Fast forward -- Ashley is vice president of the company. Ashley has hired her first office team, and they have outperformed some of her father’s best years in business. Her father and the rest of her family couldn’t be prouder. She has a true passion for helping customers and finding her voice as a woman in a male-dominated industry. She hopes to inspire more women to take the leap and join this amazing ever-growing and changing industry.

              Michele Winn graduated from Lincoln Technical Institute in Indianapolis, Indiana in 1994. Here is her resume:

              • She worked for an independent Goodyear service center for 6 years where she did brakes, steering and suspension and under hood maintenance.
              • In 2000 she taught an ‘Intro To Drivability’ class at Linder Technical Services. She also helped recondition fuel injectors, answered hotline calls from member shops and figured out tough drivability problems that were brought into the shop.
              • Michele always enjoyed turning wrenches and went back into a large shop environment in 2009 working for Beck Service Center on the south side of Indianapolis. She has been the only drivability and electrical technician in the shop for the past 4 years. Beck is a large shop with over 30 bays and 18 lifts. Listen to Michele's previous episodes HERE.

              Lauren Giver started in the industry in July 2016 when she went to work for the repair shop that had been maintaining her vehicle for two years. She was hired as the Office Manager, but a big part of her job was talking to customers on the phone and at the counter. Lauren quickly found that this was the favorite part of her job, and truly why she wanted to work there in the first place. She had never received that level of customer service or felt valued as a customer at any other repair shop and she was excited to provide that experience from the other side of the counter. After the shop manager challenged her to make a sale, when she had absolutely no technical or sales experience, she sold the job and found that she enjoyed writing service just as much. It allowed Lauren to help people, which is what she wanted to do. After nine months, she was informed that the owners were retiring and selling the building, but through the connections that she made, Lauren found a wonderful home at Los Gatos Auto Service in Campbell, California where she currently writes service, full-time. Listen to Lauren’s previous episodes HERE.

              Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

              Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

              Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

              Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

              Key Talking Points:

              • Technician shortage- women are an untapped talent3% of technicians are female 
              • 20% of service advisors are female
              • Under 1% shop owners are female
              • Over 50% of customers bringing a vehicle to shop are women/wives
              • Women in the automotive industryValue and worth isn’t based on gender
              • Skills are questioned more from customers than coworkers
              • When customers respect the shop owner they respect the people that work for the owner
              • Age discrimination with elderly male customers
              • Don’t assume shop owners aren’t women
              • Younger generation typically doesn’t care about who is doing the work as long as it gets done and they had a good experience
              • Culture- support women Not “My way” it’s the way of your shop as a business 
              • Double standard, women being assertive can be perceived as “bitchy”
              • Having a mentality of not making others change in order for you to fit in
              • Welcoming more women in the automotive industry- lack of knowledge for younger women  Need more women shop owners and women speakers at schools
              • A clean environment is important to attract all employees especially women

              Resources:

              • Thanks to Ashley McCabe, Michelle Winn, and Lauren Giverfor his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

              Learn more about NAPA Smart Sign, and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              b40c07a0-4929-45ef-82e9-811bcdaf6ea0Tue, 30 Jun 2020 00:15:00 -040044:25falsefull549549Female Impact: Getting Through [RR 549] You are about to listen to an interview hosted by Matt Fanslow with guests: Ashley McCabe, Michelle Winn, and Lauren Giver. We will be discussing the women in the automotive industry, tech shortage, culture and support for women in the industry. Of course, we will also be discussing welcoming more women into the industry. In this interview hosted by Matt Fanslow, hopefully, would entice more women to join and be a part of the automotive aftermarket industry and going out of their comfort zone and protective shells. Find the key talking points for this interview with Ashley McCabe, Michelle Winn, and Lauren Giver at remarkableresults.biz/e549.              Tire Pro Wants Your Customer Experience to Be Your Differentiator [RR 548]Tire Pro Wants Your Customer Experience to Be Your DifferentiatoAlan Beech knows what it takes to succeed in today’s marketplace. With more than 30 years of experience in the business world, he has worked his way to the top of the automotive service industry in Canada.

              Alan’s professional career has spanned within both the corporate and entrepreneurial spaces. Today Alan has a number of successful businesses to his credit.

              Alan is driven by his desire to share his extensive knowledge of the industry and to help others succeed. His main focus today is coaching, consulting and training independent shop owners and dealer groups. Alan’s passion is to see businesses be revitalized through great process and amazing customer experience. Find Alan Beech's previous episodes HERE.

              Key Talking Points:

              • Tire business in Canada
              • 75% of population use winter tires- rubber compound remains flexible under 35 degrees
              • Winter tires brake 25-30% better than regular tires- braking is most important with driving a vehicle
              • Symbol for winter tires- 3 peak mountain and inside is snowflake symbol
              • All-weather tire- not comparable to pure winter tire, gives less mileage and less traction
              • Quebec is the only province in Canada that has legislation laws for winter tires
              • Key to business is inspection- can always improve
              • Production facilities in North America/Asia do not have the capacity to service the winter tire market in USA
              • Customer for life
              • How much is a customer worth over the course of their lifetime in automotive purchases/services/accessories? $332,000 in 1985
              • If you let your customer go somewhere else for goods/services chances are they won’t come back
              • Displaying tires in the shop
              • Recommend having 2 tires out on the floor
              • Tire buying program/storing winter tires
              • Tire focused business to maintenance focused business
              • People, process and product
              • Training basic automotive understanding-emotional intelligence is most important for hiring
              • Help your customer’s get ahead- cheaper for them to keep vehicle than replace vehicle
              • For every dollar spent in maintenance, you save $15 in repairs- keep open communication with customers especially with products and warranties
              • Does customer satisfaction make a difference if they return or not? The reality is no. If the customer has emotional attachment/connection to you they will come back
              • Slow the process down- take time with your customers and employees, have a business that cares for people

              Resources:

              • Thanks to Alen Beech for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              Alan Beech knows what it takes to succeed in today’s marketplace. With more than 30 years of experience in the business world, he has worked his way to the top of the automotive service industry in Canada.

              Alan’s professional career has spanned within both the corporate and entrepreneurial spaces. Today Alan has a number of successful businesses to his credit.

              Alan is driven by his desire to share his extensive knowledge of the industry and to help others succeed. His main focus today is coaching, consulting and training independent shop owners and dealer groups. Alan’s passion is to see businesses be revitalized through great process and amazing customer experience. Find Alan Beech's previous episodes HERE.

              Key Talking Points:

              • Tire business in Canada
              • 75% of population use winter tires- rubber compound remains flexible under 35 degrees
              • Winter tires brake 25-30% better than regular tires- braking is most important with driving a vehicle
              • Symbol for winter tires- 3 peak mountain and inside is snowflake symbol
              • All-weather tire- not comparable to pure winter tire, gives less mileage and less traction
              • Quebec is the only province in Canada that has legislation laws for winter tires
              • Key to business is inspection- can always improve
              • Production facilities in North America/Asia do not have the capacity to service the winter tire market in USA
              • Customer for life
              • How much is a customer worth over the course of their lifetime in automotive purchases/services/accessories? $332,000 in 1985
              • If you let your customer go somewhere else for goods/services chances are they won’t come back
              • Displaying tires in the shop
              • Recommend having 2 tires out on the floor
              • Tire buying program/storing winter tires
              • Tire focused business to maintenance focused business
              • People, process and product
              • Training basic automotive understanding-emotional intelligence is most important for hiring
              • Help your customer’s get ahead- cheaper for them to keep vehicle than replace vehicle
              • For every dollar spent in maintenance, you save $15 in repairs- keep open communication with customers especially with products and warranties
              • Does customer satisfaction make a difference if they return or not? The reality is no. If the customer has emotional attachment/connection to you they will come back
              • Slow the process down- take time with your customers and employees, have a business that cares for people

              Resources:

              • Thanks to Alen Beech for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              8b54130e-0e4d-4edb-9402-36473d1637d8Thu, 25 Jun 2020 00:15:00 -040032:44falsefull548548Tire Pro Wants Your Customer Experience to Be Your Differentiator [RR 548] A smart interview with a tire and customer experience guy. Alan Beech has more than 30 years of experience in the business world, he has worked his way to the top of the automotive service industry in Canada. He has a number of successful businesses to his credit. If you don’t do tires you many need to put that on the top of your list, of services, and for all the right reasons. Don’t let your customer go anywhere else. They need to consider your shop as their one and only, a lifetime customer. Alan is driven by his desire to share his extensive knowledge of the industry and to help others succeed. His main focus today is coaching, consulting and training independent shop owners and dealer groups. Alan’s passion is to see businesses be revitalized through great process and amazing customer experience. Find the talking points for this episode with Alan Beech and his tire expertise at remarkableresults.biz/e548.              Financial Help For Your Team [THA 177]Financial Help For Your Team

              https://youtu.be/pMFPfdOzT0Y

              Danielle Bohlman is an owner with husband Brett of Highway 7 Service Center in Newell, IA. Find Danielle’s other episodes HERE.

              Dave Martin is the Owner and President of Martin’s Auto Repair in Phoenix, AZ. His automotive career began pulling weeds on the shop property then as he got older Dave moved into a station helper and gas attendant. Dave then became the shop manager before taking over the family business from his father in 2006.

              Dave married his wife Bo in 1992 and they have an adult daughter, Qamree. Dave bowls, plays over the line baseball, and is a passionate football fan, proudly supporting his lifelong favorite team, The Dallas Cowboys.

              Dave was born with Spina Bifida and wants to help others affected and increase public awareness. Elected as Chairman of the Board for the Spina Bifida Association of Arizona in 2012 and has been involved of in its growth through events and fundraisers. Dave also volunteers as a speaker to community organizations and young adults showing how he doesn’t let Spina Bifida keep him from his goals. Find Dave’s other episodes HERE.

              Frank Scandura, Franks European, Las Vegas, NV started working on cars as a teenager in upstate New York and moved to Las Vegas in 1988. After years of writing service for Mercedes, he opened Frank’s European service in 2001 and grew to a 12,000-square foot, 10 bay shop in the northwest part of Las Vegas, not far from the famous Strip! He has 15 team members and is partnered with his wife Deborah. From his first immersion, in the business, pumping gas at 15 years old in Orange County New York, to writing service at a Mercedes dealer in Las Vegas Frank Scandura shares his business acumen and offers insights and trends on leadership as a business coach. Frank’s previous episodes HERE.

              Drew Horton is a Technician from HWY 7 Service Center in Newell, IA

              Key Talking Points:

              • 78% of Americans live paycheck to paycheck - 50% worry about it.  
              • It is a spending problem not an income problem. When people get nice raises over time they never pull out of their spending habits because they always spend more than they makeMany cannot see beyond their next paycheck
              • The amount of pressure at work is high whey you can’t pay your bills and is much less when you have a handle on your spending
              • Many don’t know where their money goesWhen they list what they spend their money on it is an eye-opener
              • Part of the problem is financial institutions offer credit cards, a line of credit, loans. 
              • You can get a car loan for 84 months. That is the only way an affordable monthly payment can be made
              • Shop owners need to share financial responsibility with their people. It is not normal to live paycheck to paycheck
              • Dave was giving an advance on their paycheck and that didn’t help them. He eventually stopped it when he sent his people to Dave Ramsey’s Financial Peace seminar. Find it on the Books Page Here
              • Drew’s marriage is improved as they went through the class last February.They are happier now that they have a money management discipline
              • Frank: A couple with $10K in debt and no savings are twice as likely to get divorced and a couple with $10K in savings and no debt
              • A Ramsey quote: Live like no one else to later you can live and give like no one else
              • As a couple, you need to have one goal as it relates to money
              • Sure use credit cards but you must pay them off every monthCredit card interest and fees is highest you find anywhere
              • In the financial world, there is the FICO scamYou have to have a good credit score scam
              • People borrow to increase their credit score. The dichotomy
              • What are we overspending on?The little things. It all adds up and you do not realize it
              • If you are looking for credit card incentives you tend to spend more
              • People spend money to feel comfortableKeeping up with the Jone’s
              • Thirsty? Spend $4 at Starbucks
              • Going to dinner makes you feel comfortable
              • BOOK FRANK MENTIONED???The Millionare Next Door Find it on the Books Page Here
              • How to start!You don’t have to be great to start you have to start to be great
              • Find the discipline
              • You can climb out, but you’ll need help and gain a commitment to the end
              • Do things tougher as a team to get through your financial strugglesWork together to see debt disappear
              • Similar goals as a couple
              • When Drew and his wife pay off a debt they do it together
              • Dave Ramsey says: If you are broke you can’t help anyone else
              • It is easy to fall of track. It is a mindset, but you can fall off. It requires a strong discipline. It is worth it to continue the lessons to keep you tuned in.
              • DaveRamsey.com can get you started
              • A budget is a big part of financial peace. A budget tells your money where it is allowed to go before it is gone
              • Stop being sick and tired being sick and tired
              • Invest in your people. Pay for a Dave Ramsey class. 

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              ]]>

              https://youtu.be/pMFPfdOzT0Y

              Danielle Bohlman is an owner with husband Brett of Highway 7 Service Center in Newell, IA. Find Danielle’s other episodes HERE.

              Dave Martin is the Owner and President of Martin’s Auto Repair in Phoenix, AZ. His automotive career began pulling weeds on the shop property then as he got older Dave moved into a station helper and gas attendant. Dave then became the shop manager before taking over the family business from his father in 2006.

              Dave married his wife Bo in 1992 and they have an adult daughter, Qamree. Dave bowls, plays over the line baseball, and is a passionate football fan, proudly supporting his lifelong favorite team, The Dallas Cowboys.

              Dave was born with Spina Bifida and wants to help others affected and increase public awareness. Elected as Chairman of the Board for the Spina Bifida Association of Arizona in 2012 and has been involved of in its growth through events and fundraisers. Dave also volunteers as a speaker to community organizations and young adults showing how he doesn’t let Spina Bifida keep him from his goals. Find Dave’s other episodes HERE.

              Frank Scandura, Franks European, Las Vegas, NV started working on cars as a teenager in upstate New York and moved to Las Vegas in 1988. After years of writing service for Mercedes, he opened Frank’s European service in 2001 and grew to a 12,000-square foot, 10 bay shop in the northwest part of Las Vegas, not far from the famous Strip! He has 15 team members and is partnered with his wife Deborah. From his first immersion, in the business, pumping gas at 15 years old in Orange County New York, to writing service at a Mercedes dealer in Las Vegas Frank Scandura shares his business acumen and offers insights and trends on leadership as a business coach. Frank’s previous episodes HERE.

              Drew Horton is a Technician from HWY 7 Service Center in Newell, IA

              Key Talking Points:

              • 78% of Americans live paycheck to paycheck - 50% worry about it.  
              • It is a spending problem not an income problem. When people get nice raises over time they never pull out of their spending habits because they always spend more than they makeMany cannot see beyond their next paycheck
              • The amount of pressure at work is high whey you can’t pay your bills and is much less when you have a handle on your spending
              • Many don’t know where their money goesWhen they list what they spend their money on it is an eye-opener
              • Part of the problem is financial institutions offer credit cards, a line of credit, loans. 
              • You can get a car loan for 84 months. That is the only way an affordable monthly payment can be made
              • Shop owners need to share financial responsibility with their people. It is not normal to live paycheck to paycheck
              • Dave was giving an advance on their paycheck and that didn’t help them. He eventually stopped it when he sent his people to Dave Ramsey’s Financial Peace seminar. Find it on the Books Page Here
              • Drew’s marriage is improved as they went through the class last February.They are happier now that they have a money management discipline
              • Frank: A couple with $10K in debt and no savings are twice as likely to get divorced and a couple with $10K in savings and no debt
              • A Ramsey quote: Live like no one else to later you can live and give like no one else
              • As a couple, you need to have one goal as it relates to money
              • Sure use credit cards but you must pay them off every monthCredit card interest and fees is highest you find anywhere
              • In the financial world, there is the FICO scamYou have to have a good credit score scam
              • People borrow to increase their credit score. The dichotomy
              • What are we overspending on?The little things. It all adds up and you do not realize it
              • If you are looking for credit card incentives you tend to spend more
              • People spend money to feel comfortableKeeping up with the Jone’s
              • Thirsty? Spend $4 at Starbucks
              • Going to dinner makes you feel comfortable
              • BOOK FRANK MENTIONED???The Millionare Next Door Find it on the Books Page Here
              • How to start!You don’t have to be great to start you have to start to be great
              • Find the discipline
              • You can climb out, but you’ll need help and gain a commitment to the end
              • Do things tougher as a team to get through your financial strugglesWork together to see debt disappear
              • Similar goals as a couple
              • When Drew and his wife pay off a debt they do it together
              • Dave Ramsey says: If you are broke you can’t help anyone else
              • It is easy to fall of track. It is a mindset, but you can fall off. It requires a strong discipline. It is worth it to continue the lessons to keep you tuned in.
              • DaveRamsey.com can get you started
              • A budget is a big part of financial peace. A budget tells your money where it is allowed to go before it is gone
              • Stop being sick and tired being sick and tired
              • Invest in your people. Pay for a Dave Ramsey class. 

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              ]]>              e470fd7f-ba4f-4cb1-a799-d6a9a6419296Thu, 25 Jun 2020 00:15:00 -040037:02falsefull177177THA 177 Financial Help For Your Team This is an episode I’ve wanted to do for some time. This living paycheck to paycheck syndrome can be corrected. Many spend beyond what they make and they get a raise and the differential is also gone. It is usually a spending problem, not an earning problem. My panel that includes Danielle Bohlmann, Owner, HWY 7 Service Center, Newell, IA, Dave Martin, Owner, Martin’s Auto Repair, Phoenix, AZ, Frank Scandura, Owner, Frank’s European Service, Las Vegas, NV and Drew Horton, Technician, HWY 7 Service Center, Newell, IA A bunch of great insights here and you can find them on the show notes page at remarkableresults.biz/a177. These key talking points will make for a great meeting agenda.              Business Processes and Better Staffing with Brian Gillis [RR 547]Business Processes and Better Staffing with Brian GillisBrian is the Chief You Net Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training.

              More about Brian Gillis…

              • 25+ Years owning and operating auto repair shops in Texas, Georgia and Colorado, multi-unit stores
              • Hired and Trained over 2000 staff members
              • Budgeting and Profits Brian’s Specialty
              • Smooth as silk with customers

              Key Talking Points:

              • Processes in a businessCritical to have systems in place- easier to manage processes and procedures than managing actual person
              • Follow up is most important- inspect what you expect, teaching opportunity
              • Phone call etiquette- welcoming and inviting customer into shop, remain upbeat, play back examples
              • Rewatch surveillance cameras- are you greeting customers at the door? 
              • Recognize good behavior- keep employees engaged and motivated to continue to follow
              • Be consistent especially if you have more than 1 location
              • StaffingDevelop criteria for what you’re looking for for each specific position
              • Pre check- spend 20-25 minutes with scheduled phone interview first   
              • Face to face interview- confidence and energy?
              • Never make someone work for you- you can teach someone to have passion, drive and desire  
              • Observing/shadowing at a shop- is it a good fit for them? See processes/procedures. Interact with current employees 
              • Always be recruiting- continue to build network and relationships in case you do lose an employee. Look for talent outside of the auto industry.
              • YouNetResults- coaching companyService advisor training
              • Focus on leadership, hiring/recruiting, general manager training, daily operations, financials, workflow tools, front counter interactive workshop 

              Resources:

              • Thanks to Brian Gillis for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

              Learn more about NAPA PROimage, and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              Brian is the Chief You Net Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training.

              More about Brian Gillis…

              • 25+ Years owning and operating auto repair shops in Texas, Georgia and Colorado, multi-unit stores
              • Hired and Trained over 2000 staff members
              • Budgeting and Profits Brian’s Specialty
              • Smooth as silk with customers

              Key Talking Points:

              • Processes in a businessCritical to have systems in place- easier to manage processes and procedures than managing actual person
              • Follow up is most important- inspect what you expect, teaching opportunity
              • Phone call etiquette- welcoming and inviting customer into shop, remain upbeat, play back examples
              • Rewatch surveillance cameras- are you greeting customers at the door? 
              • Recognize good behavior- keep employees engaged and motivated to continue to follow
              • Be consistent especially if you have more than 1 location
              • StaffingDevelop criteria for what you’re looking for for each specific position
              • Pre check- spend 20-25 minutes with scheduled phone interview first   
              • Face to face interview- confidence and energy?
              • Never make someone work for you- you can teach someone to have passion, drive and desire  
              • Observing/shadowing at a shop- is it a good fit for them? See processes/procedures. Interact with current employees 
              • Always be recruiting- continue to build network and relationships in case you do lose an employee. Look for talent outside of the auto industry.
              • YouNetResults- coaching companyService advisor training
              • Focus on leadership, hiring/recruiting, general manager training, daily operations, financials, workflow tools, front counter interactive workshop 

              Resources:

              • Thanks to Brian Gillis for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

              Learn more about NAPA PROimage, and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              c3babbfd-6313-4c69-a649-bd99b0e1b032Tue, 23 Jun 2020 00:15:00 -040026:09falsefull547547Business Processes and Better Staffing with Brian Gillis [RR 547] Let’s talk about the importance of business processes and better staffing. Brain Gillis from “You Net Results” Coaching Company may have the answers you need. Do we need strong systems and procedures to let our people work within? Does our staff really know what we are looking for from them? Will paying attention to the details really save you time and energy? Find the key talking points for this interview with Brian Gillis at remarkableresults.biz/e547              Remedy: Shop has Case of COVID-19 [RR 546]Remedy: Shop has Case of COVID-19

              https://youtu.be/RFCPIqI_0ok

              Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below-average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three-bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI.

              Richardson really prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hi-jinx, which combine to make loyal and dedicated coworkers. Kirk loves business and people in general and will talk for hours about business! Listen to Kirk’s previous episodes HERE.

              Key Talking Points:

              • A Technician tested positive for Corona Virus and discovered on a Wednesday
              • His shop was closed Thursday, Friday and Saturday
              • Symptoms can’t taste food or smell (not typical)
              • Kirk told everyone he would have been in contact or interacted with him
              • He will require a negative test before he comes back to work
              • Many of his co-workers were not that concerned with the virus and everyone got a dose of reality
              • His shop went to a grinding halt. There were 13 employees involved.
              • His first thought was to keep everyone safe
              • There was a physiological switch in people that a co-worker got the virus (can’t happen to me)
              • One of his first goals was to locate testing centers that could give him a quick turn-around for his team to minimize the days he would be closedHis team went in their own direction which delayed his re-opening
              • Find a testing center that can turn results around in 24 - 48 hours if you will ever need it In some cases, it took 4 days to get results
              • He had to find a company to sanitize the entire building 
              • Customer messaging was also importantEvery customer was understanding 
              • Got some test results by Sunday, but not all results were in on Monday, yet he still re-openedSome test results came in Monday 
              • The county did call them and ask what he did to remedy the situation
              • Kirk is a multi-shop owner. Early on when COVID-19 he created a policy that no-one could work or visit another of his location. He did not want any cross-contamination to minimize exposureHe had a breach in the policy when they transferred loaner cars, and the people from the second shop had to be tested
              • One of the techs at the second store refused to get tested. He also said he had Cornona Virus. Be prepared for some of your people who don’t want to be tested and what you will need to do to remedy the situation
              • Kirk is using diluted bleach for sanitizing the shop and customer vehicles
              • Based on questions and being inquisitive Kirk believes his tech may have gotten COVID-19 from a vehicle he was working on
              • As a shop owner Kirk has established rules to protect his people and customers. But he cannot patrol every person every minute of the day.It is important to use this example to remind your people of the important of sanitizing, social distancing and protecting yourself and others
              • If it happens to you:Close your business
              • Get everyone tested. Know where you are to send your people (predetermined) 
              • Sanitize the entire operation (do your research before you have a need)
              • Keep your plan to yourself or your manager

              Resources:

              • Thanks to Kirk Richardson for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

               

              ]]>

              https://youtu.be/RFCPIqI_0ok

              Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below-average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three-bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI.

              Richardson really prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hi-jinx, which combine to make loyal and dedicated coworkers. Kirk loves business and people in general and will talk for hours about business! Listen to Kirk’s previous episodes HERE.

              Key Talking Points:

              • A Technician tested positive for Corona Virus and discovered on a Wednesday
              • His shop was closed Thursday, Friday and Saturday
              • Symptoms can’t taste food or smell (not typical)
              • Kirk told everyone he would have been in contact or interacted with him
              • He will require a negative test before he comes back to work
              • Many of his co-workers were not that concerned with the virus and everyone got a dose of reality
              • His shop went to a grinding halt. There were 13 employees involved.
              • His first thought was to keep everyone safe
              • There was a physiological switch in people that a co-worker got the virus (can’t happen to me)
              • One of his first goals was to locate testing centers that could give him a quick turn-around for his team to minimize the days he would be closedHis team went in their own direction which delayed his re-opening
              • Find a testing center that can turn results around in 24 - 48 hours if you will ever need it In some cases, it took 4 days to get results
              • He had to find a company to sanitize the entire building 
              • Customer messaging was also importantEvery customer was understanding 
              • Got some test results by Sunday, but not all results were in on Monday, yet he still re-openedSome test results came in Monday 
              • The county did call them and ask what he did to remedy the situation
              • Kirk is a multi-shop owner. Early on when COVID-19 he created a policy that no-one could work or visit another of his location. He did not want any cross-contamination to minimize exposureHe had a breach in the policy when they transferred loaner cars, and the people from the second shop had to be tested
              • One of the techs at the second store refused to get tested. He also said he had Cornona Virus. Be prepared for some of your people who don’t want to be tested and what you will need to do to remedy the situation
              • Kirk is using diluted bleach for sanitizing the shop and customer vehicles
              • Based on questions and being inquisitive Kirk believes his tech may have gotten COVID-19 from a vehicle he was working on
              • As a shop owner Kirk has established rules to protect his people and customers. But he cannot patrol every person every minute of the day.It is important to use this example to remind your people of the important of sanitizing, social distancing and protecting yourself and others
              • If it happens to you:Close your business
              • Get everyone tested. Know where you are to send your people (predetermined) 
              • Sanitize the entire operation (do your research before you have a need)
              • Keep your plan to yourself or your manager

              Resources:

              • Thanks to Kirk Richardson for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

               

              ]]>              d3091c1a-088c-4dfe-bb9c-88faa24072e1Fri, 19 Jun 2020 00:15:00 -040037:08falsefull546546Remedy: Shop has Case of COVID-19 [RR 546] Our guest today is a veteran to the remarkable results podcast, for the record, and town hall academy. He holds executive positions at Kirk's Auto Care and South Street Auto Care. He is none other than Kirk Richardson. He really prides himself on his ability to create a family culture within his businesses. Did you know that one of Kirk’s Tech contracted the CoronaVirus? Listen further on how Kirk Richardson managed to stay ahead of the curve. Check out the policies and strategies on how he assured his employees as well as his clientele of a negative test before going back to work. A very helpful insight if you happen to experience this situation. Stay calm, be intelligent, learn as much as you can about the situation and listen to Kirk! Find the talking points for this episode with Matt Fanslow and Scott Shotton at remarkableresults.biz/e546              Social Media Strategies as we Re-Open the Economy [THA 176]Social Media Strategies as we Re-Open the Economy

              https://youtu.be/HTllgpGyKpw

              Carrie-Lynn Rodenberg, the owner of Turnkey Marketing, founded her boutique marketing firm after moving from New York where she was in charge of the direct response marketing for a 10 BILLION dollar company (Emblem Health). She went on to be the Director of Marketing and won the 2nd place Infusionsoft Ultimate Marketer Of The Year Award.

              Carrie-Lynn graduated from the University of Virginia, which is considered a “Public Ivy League University” and is one of the top 25 universities in the United States. She is a hard charger that is a total marketing nerd. Most weekends you can find her reading books on business and marketing, playing with her two dogs Paxton and Charlotte, or volunteering at church. She and her husband/business partner, James, live in the Kansas City Metro.

              Turnkey Marketing was founded on the principle that all work done well is important. The work done in the aftermarket automotive industry is important – it keeps us and our cars safe, and lets us live with much more freedom.

              Carrie-Lynn says “Turnkey Marketing exists to help shops effectively communicate in their community, with their customers, and potential customers, all the good work they do so that your repair shop can be known as the trusted, “go-to” shop in your area”. Turnkey Marketing does this by providing cutting-edge marketing that actually works and increases car count.

              Turnkey Marketing is a family-owned and operated “one-stop-shop” boutique marketing firm that does everything from social media campaigns to providing the professional shop an entire marketing department. Find her previous episodes HERE.  Turn-Key Marketing Website HERE

              Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they engaged with Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that.

              She is on the Car Care Council’s Women’s Board, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes HERE.  Shop Marketing Pros Website HERE.

              It all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.

              Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.

              Jennifer Filzen Previous Episodes HERE. Rock Start Marketing Website HERE.

              Key Talking Points:

              • Carm’s opening thoughts: Authenticity, organic, community, family, business family, restaurants, celebrations, grateful
              • It is hard for some to be authenticWe are special and unique but we all do one thing together and the same we repair vehicles to make them safe and reliable
              • Let people see who you really are
              • Authenticity shows your vulnerability that connects to your tribe
              • Tell your customers story
              • Connect with your customer at their level
              • Don’t talk above them but with themEating lunch with the team or celebrating a birthday
              • Bring authenticity to every new relationship
              • Take your tribe on a journey so you can trust us 
              • You have to give before you can ask
              • Go easy on the hard sell
              • Social media is but one piece of your marketing
              • Step back and look at your big picture. There is more than fixing cars, your people and
              • Kim recommends a book They Ask You Answer by Marcus Sheridan. Find it on the website’s books page HERE.
              • Be a better listener what are your customers asking?
              • Are you posting on your Google listing?
              • Customers look at so much before they call you. Put your customer’s eyes on. See what they are seeing
              • Shop owners are too close to their story. They are super hero’s and that story needs to be toldDig deeper in your story
              • Share what makes you special and unique and find a resonance in your tribe. Not everyone will resonate what makes you unique
              • You need to do Facebook LiveDon’t spend on making a perfect ‘commercial’. You do not need that.
              • Sincere, authentic, organic
              • One to three minutes.
              • Share about your shop what you do what is happening.
              • Think like a customer not a technician or shop owner
              • You can do FB Live privately (only to yourself), so no one sees it so you can gain confidence
              • Please put in a description
              • You are falling behind if you don’t do FB Live
              • Be human. No need to be perfect and slicked back
              • Find something Educational, Engaging and Entertaining
              • WhatWhat are you posting
              • Capture the moment ‘in the moment’Stuff that is going on in your world
              • Take a lot of pictures. Pick something you can use
              • Don’t worry if you don’t get a lot of likes or shares. Move on do another. Don’t get discouraged. There is more to the success of a post than just a few likes
              • What is your end goal is to get people in your shop
              • During the major lockdown, many shop owners were doing a ‘concierge’ service which you can call touchless and a level of differentiation. That may be here for a long time and there is a great reason to continue indefinitely
              • Coming out of COVID may necessarily be a big change in messaging, not reinventing the wheel, but help them in the coming out and into the next phase and make them comfortable
              • What are my customers thinking and create posts that are connected to that?Sick of being stuck at home
              • Where do we go on vacation today, can we be safe
              • Idea. Give your customer a ‘first aid’ kit that includes mask, hand sanitizer etc
              • Ask your customer where they are with COVID. Do they want to wear a mask?? Create a conversation starter
              • Don’t let your struggle go to waste. Learn from it.

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out]]>

              https://youtu.be/HTllgpGyKpw

              Carrie-Lynn Rodenberg, the owner of Turnkey Marketing, founded her boutique marketing firm after moving from New York where she was in charge of the direct response marketing for a 10 BILLION dollar company (Emblem Health). She went on to be the Director of Marketing and won the 2nd place Infusionsoft Ultimate Marketer Of The Year Award.

              Carrie-Lynn graduated from the University of Virginia, which is considered a “Public Ivy League University” and is one of the top 25 universities in the United States. She is a hard charger that is a total marketing nerd. Most weekends you can find her reading books on business and marketing, playing with her two dogs Paxton and Charlotte, or volunteering at church. She and her husband/business partner, James, live in the Kansas City Metro.

              Turnkey Marketing was founded on the principle that all work done well is important. The work done in the aftermarket automotive industry is important – it keeps us and our cars safe, and lets us live with much more freedom.

              Carrie-Lynn says “Turnkey Marketing exists to help shops effectively communicate in their community, with their customers, and potential customers, all the good work they do so that your repair shop can be known as the trusted, “go-to” shop in your area”. Turnkey Marketing does this by providing cutting-edge marketing that actually works and increases car count.

              Turnkey Marketing is a family-owned and operated “one-stop-shop” boutique marketing firm that does everything from social media campaigns to providing the professional shop an entire marketing department. Find her previous episodes HERE.  Turn-Key Marketing Website HERE

              Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they engaged with Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that.

              She is on the Car Care Council’s Women’s Board, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes HERE.  Shop Marketing Pros Website HERE.

              It all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.

              Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.

              Jennifer Filzen Previous Episodes HERE. Rock Start Marketing Website HERE.

              Key Talking Points:

              • Carm’s opening thoughts: Authenticity, organic, community, family, business family, restaurants, celebrations, grateful
              • It is hard for some to be authenticWe are special and unique but we all do one thing together and the same we repair vehicles to make them safe and reliable
              • Let people see who you really are
              • Authenticity shows your vulnerability that connects to your tribe
              • Tell your customers story
              • Connect with your customer at their level
              • Don’t talk above them but with themEating lunch with the team or celebrating a birthday
              • Bring authenticity to every new relationship
              • Take your tribe on a journey so you can trust us 
              • You have to give before you can ask
              • Go easy on the hard sell
              • Social media is but one piece of your marketing
              • Step back and look at your big picture. There is more than fixing cars, your people and
              • Kim recommends a book They Ask You Answer by Marcus Sheridan. Find it on the website’s books page HERE.
              • Be a better listener what are your customers asking?
              • Are you posting on your Google listing?
              • Customers look at so much before they call you. Put your customer’s eyes on. See what they are seeing
              • Shop owners are too close to their story. They are super hero’s and that story needs to be toldDig deeper in your story
              • Share what makes you special and unique and find a resonance in your tribe. Not everyone will resonate what makes you unique
              • You need to do Facebook LiveDon’t spend on making a perfect ‘commercial’. You do not need that.
              • Sincere, authentic, organic
              • One to three minutes.
              • Share about your shop what you do what is happening.
              • Think like a customer not a technician or shop owner
              • You can do FB Live privately (only to yourself), so no one sees it so you can gain confidence
              • Please put in a description
              • You are falling behind if you don’t do FB Live
              • Be human. No need to be perfect and slicked back
              • Find something Educational, Engaging and Entertaining
              • WhatWhat are you posting
              • Capture the moment ‘in the moment’Stuff that is going on in your world
              • Take a lot of pictures. Pick something you can use
              • Don’t worry if you don’t get a lot of likes or shares. Move on do another. Don’t get discouraged. There is more to the success of a post than just a few likes
              • What is your end goal is to get people in your shop
              • During the major lockdown, many shop owners were doing a ‘concierge’ service which you can call touchless and a level of differentiation. That may be here for a long time and there is a great reason to continue indefinitely
              • Coming out of COVID may necessarily be a big change in messaging, not reinventing the wheel, but help them in the coming out and into the next phase and make them comfortable
              • What are my customers thinking and create posts that are connected to that?Sick of being stuck at home
              • Where do we go on vacation today, can we be safe
              • Idea. Give your customer a ‘first aid’ kit that includes mask, hand sanitizer etc
              • Ask your customer where they are with COVID. Do they want to wear a mask?? Create a conversation starter
              • Don’t let your struggle go to waste. Learn from it.

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              ]]>c1756cf1-bb58-4228-9b89-e92791f193d8Thu, 18 Jun 2020 00:15:00 -040042:34falsefull176176THA 176 Social Media Strategies as we Re-Open the Economy I’m with Kim Walker, Shop Marketing Pro’s, Jenifer Filzen, Rock Star Marketing and Carrie-Lynn Rodgenberg, Turnkey Marketing. The ladies were on fire discussing their gospel as it relates to social media, branding and storytelling. They will impress upon you to tell your customer’s story and to make Facebook Live an important part of your reach. I enjoyed their enthusiasm and passion. Listen as they explain why you need to bring authenticity to every new relationship and why you need to take your tribe on a journey. This episode is packed with over 20 great take-a-ways. The key talking points are listed on the show notes page which would make a great meeting agenda. Find them at remarkableresults.biz/a176. The ladies deliver the goods and you will either learn a lot or confirm your own social media strategies.              Theft of Catalytic Converters with Peter Neilson [RR 545]Theft of Catalytic Converters with Peter NeilsonPeter Nielson is the Hybrid Guy in the hybrid and electric car space of our industry. His company Certified Auto Consulting, came about to help other niche companies inside the hybrid and electric car market grow. As an independent contractor for sites like TorqueNews, he use his professional skill set to help others achieve success. Peter is always looking to help any specialty shop get more on their bottom line, but he is partial to the hybrid market at this time. 

              He is  currently working towards building a hybrid repair and training facility. He want to provide quality hybrid and electric car training material to shops and schools. He will also do charity repair work for families that have children with cancer. Building his personal brand and influence will allow him to make a bigger impact. 

              Peter have been key in launching the Cat Security™ protective shield. He has also been studying under Craig VanBatenburg to become a west coast trainer for ACDC. He has a great sense of online marketing and sales that has helped many other small businesses grow exponentially. Something interesting about him is that he have now owned 9 hybrid cars. He enjoy solving problems on hybrids which is one reason he keeps buying them. 

              On a more personal note, He has been married for 12 years this year and have 3 boys. He holds a bachelor of science in Automotive Technology from Weber State University In Ogden Utah.

              Key Talking Points:

              • Author and writer for TorqueNewsStarted working on hybrid vehicles and became involved with hybrid Facebook groups. One of the administrators was Chief Editor for TorqueNews and reached out.
              • Cat converter theft- multi billion dollar black market industryPrecious metals are densely packed and sold. Prices for precious metals are constantly changing. 
              • Recently, China has sought after Palladium- roughly worth over $2000/ounce
              • Prius converters very popular especially Generation IIHave 2 separate converters
              • Easily taken off 
              • Toyota of San Francisco dealership- over past 3 months had almost 600 replacement converters
              • Can cost car owner over $5000 to replace converter
              • Cap City Muffler- Cat Security Shield (www.getcatsecurity.com)Customer had converter stolen twice within few weeks, owner designed shield to cover without compromising vehicle
              • Designed per vehicle- tailored fit
              • Price for insurance to replace cat converter is $2,500+Some insurance companies will cover it, some will total vehicle

              Resources:

              • Thanks to Peter Nielson for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

              Learn more about NAPA CarVantage, and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              Peter Nielson is the Hybrid Guy in the hybrid and electric car space of our industry. His company Certified Auto Consulting, came about to help other niche companies inside the hybrid and electric car market grow. As an independent contractor for sites like TorqueNews, he use his professional skill set to help others achieve success. Peter is always looking to help any specialty shop get more on their bottom line, but he is partial to the hybrid market at this time. 

              He is  currently working towards building a hybrid repair and training facility. He want to provide quality hybrid and electric car training material to shops and schools. He will also do charity repair work for families that have children with cancer. Building his personal brand and influence will allow him to make a bigger impact. 

              Peter have been key in launching the Cat Security™ protective shield. He has also been studying under Craig VanBatenburg to become a west coast trainer for ACDC. He has a great sense of online marketing and sales that has helped many other small businesses grow exponentially. Something interesting about him is that he have now owned 9 hybrid cars. He enjoy solving problems on hybrids which is one reason he keeps buying them. 

              On a more personal note, He has been married for 12 years this year and have 3 boys. He holds a bachelor of science in Automotive Technology from Weber State University In Ogden Utah.

              Key Talking Points:

              • Author and writer for TorqueNewsStarted working on hybrid vehicles and became involved with hybrid Facebook groups. One of the administrators was Chief Editor for TorqueNews and reached out.
              • Cat converter theft- multi billion dollar black market industryPrecious metals are densely packed and sold. Prices for precious metals are constantly changing. 
              • Recently, China has sought after Palladium- roughly worth over $2000/ounce
              • Prius converters very popular especially Generation IIHave 2 separate converters
              • Easily taken off 
              • Toyota of San Francisco dealership- over past 3 months had almost 600 replacement converters
              • Can cost car owner over $5000 to replace converter
              • Cap City Muffler- Cat Security Shield (www.getcatsecurity.com)Customer had converter stolen twice within few weeks, owner designed shield to cover without compromising vehicle
              • Designed per vehicle- tailored fit
              • Price for insurance to replace cat converter is $2,500+Some insurance companies will cover it, some will total vehicle

              Resources:

              • Thanks to Peter Nielson for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

              Learn more about NAPA CarVantage, and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              f4f52463-d79e-4799-9c93-58ada5da953eTue, 16 Jun 2020 00:15:00 -040017:13falsefull545545Theft of Catalytic Converters with Peter Neilson [RR 545] Peter is the owner of Certified Auto Consulting. He is a writer and author for TorqueNews. The episode tells us about the perils of the automotive aftermarket. An issue dealing with a converter and its precious metal ingredient. Cat converter theft has a multi billion dollar black market industry. This needs to be looked at so that we can prevent things from further escalating. This episode answers questions on how to protect your hybrids and what the insurance companies are doing to deal with this. Find the key talking points for this interview with Peter Nielson at remarkableresults.biz/e545.              Diagnostic Pathways vs. Silver Bullets [RR 544]Diagnostic Pathways vs. Silver BulletsScott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program.

              Scott has been an automotive instructor at Kishwaukee College since 2009. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities.

              Scott is also recognized as an Illinois state emissions repair technician. He was also a technical trainer during his 8 year Army career. Scott has written many technical articles for Motor Age and Gears magazines. Scott became an ASE Subject Matter Expert (SME) in 2017.

              Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more. Scott’s previous episodes HERE.

              Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

              Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

              Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

              Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

              Key Talking Points:

              • Podcast episode RR 513 with Scott Shotton on Silver bullets
              • In general, Silver Bullets don’t sit well with Matt
              • Matt believes there is a loss in ‘pathing’ in diagnosing todaySilver Bullets should be a piece of your discover processes
              • He believes they should be at the end of discover
              • Pattern failures allow you to hit a high percentage
              • You must learn how to process data you received by a scan tool data stream, scopes etcData to lead you to a root cause
              • Training and networking will help you without going to a data base (resource)
              • Scott: “If you know how it (supposed to) works, you can fix it”He believes you need to do your research early in the process with the data bases
              • Matt, much learning occurred late at night on forum chatYou can get to reliant on the bullets
              • When things don’t’ go your way where do you go, what do you fall back on?Likened to GPS and follow the instructions and it takes you there.
              • If you lose signal or road construction you need to rely on instincts, topography to get to the destination
              • Matt realizes that a blended approach to pathing, inherent knowledge, and data research is what he uses every day
              • Data banks or silver bullets are an approach says, ScottPlug in a scan tool, record the data and use it as another tool for your research
              • Matt says if you use a bullet, ask how you could have gotten there on your own
              • The longer Scott does this the less he relies on TSBs and Data Bases because he has developed a skill set to diag the car
              • Some solutions don’t tell you why
              • There are some vehicles that you are not going to fix
              • Research and learn and make it part of your diagnostic process
              • Solutions can come from your network
              • When you look at the top 3 solutions. Consider how you could have come up with them
              • It is training, networking and bullets
              • Make yourself a list and go through a process of elimination
              • Grab as much data as possible without getting dirtyMake a list of possible problems to solve the problem code
              • Start eliminating using the data
              • Training, TSB’s networking and data resources

              Resources:

              • Thanks to Matt Fanslow and Scott Shotton for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

               

              ]]>              Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program.

              Scott has been an automotive instructor at Kishwaukee College since 2009. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities.

              Scott is also recognized as an Illinois state emissions repair technician. He was also a technical trainer during his 8 year Army career. Scott has written many technical articles for Motor Age and Gears magazines. Scott became an ASE Subject Matter Expert (SME) in 2017.

              Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more. Scott’s previous episodes HERE.

              Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

              Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

              Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

              Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

              Key Talking Points:

              • Podcast episode RR 513 with Scott Shotton on Silver bullets
              • In general, Silver Bullets don’t sit well with Matt
              • Matt believes there is a loss in ‘pathing’ in diagnosing todaySilver Bullets should be a piece of your discover processes
              • He believes they should be at the end of discover
              • Pattern failures allow you to hit a high percentage
              • You must learn how to process data you received by a scan tool data stream, scopes etcData to lead you to a root cause
              • Training and networking will help you without going to a data base (resource)
              • Scott: “If you know how it (supposed to) works, you can fix it”He believes you need to do your research early in the process with the data bases
              • Matt, much learning occurred late at night on forum chatYou can get to reliant on the bullets
              • When things don’t’ go your way where do you go, what do you fall back on?Likened to GPS and follow the instructions and it takes you there.
              • If you lose signal or road construction you need to rely on instincts, topography to get to the destination
              • Matt realizes that a blended approach to pathing, inherent knowledge, and data research is what he uses every day
              • Data banks or silver bullets are an approach says, ScottPlug in a scan tool, record the data and use it as another tool for your research
              • Matt says if you use a bullet, ask how you could have gotten there on your own
              • The longer Scott does this the less he relies on TSBs and Data Bases because he has developed a skill set to diag the car
              • Some solutions don’t tell you why
              • There are some vehicles that you are not going to fix
              • Research and learn and make it part of your diagnostic process
              • Solutions can come from your network
              • When you look at the top 3 solutions. Consider how you could have come up with them
              • It is training, networking and bullets
              • Make yourself a list and go through a process of elimination
              • Grab as much data as possible without getting dirtyMake a list of possible problems to solve the problem code
              • Start eliminating using the data
              • Training, TSB’s networking and data resources

              Resources:

              • Thanks to Matt Fanslow and Scott Shotton for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

               

              ]]>              dc7d0974-1364-4eaa-adb2-1307a7977bdeFri, 12 Jun 2020 00:15:00 -040042:22falsefull544544RR 544 Diagnostic Pathways vs. Silver Bullets Our guests today are not novices to the podcast. They may have opposite beliefs and somewhat polarizing approaches but they share the same excellence and passion. One is a master tech and diag expert while the other is a trainer, college instructor and mobile diagnostician. Matt Fanslow and Scott Shotton are not an odd couple but do have their points of view to make as it relates to diagnosing pathways vs silver bullets. Their perspectives are undeniable and to dismiss it would be incomprehensible. Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN, and Scott Shotton has over 25 years of technical experience in automotive repair shops and the owner of The Driveability Guys. 2 guys who are very excellent on their respective fields talk about data, training, networking and a whole lot more. Find the talking points for this episode with Matt Fanslow and Scott Shotton at remarkableresults.biz/e544              The Value of a Strong Banking Relationship [THA 175]The Value of a Strong Banking Relationship

               

              https://youtu.be/8I_6equiTFI

              The Panel:

               

              • Denise Guyton-Boyer, SVP Commercial Lending, FCB a Division of ACNB Bank. Denise's banking career has included branch management, consumer and residential lending and commercial lending. She attended Community College, University of Maryland School of Banking, Xerox University of Commercial Lending.
              • Mark Roberts is the owner of Roberts Properties, Inc, Managing Partner of Total True Automotive dba Schertz Auto Service, Craftsman Building and Renovation LLC. He is also partnered with a Local Custom Homebuilder. Mark is also the former owner of Auto Collision Works. He grew up in Schertz and has been a resident since 1969.
              • Mark also serves on the Board at Shertz Community Bank, is a Board of Director of Guadalupe Valley Electric Cooperative, Guadalupe Valley Home Services Corporation, and the Guadalupe Valley Economic Development Corporation. Listen to Mark’s previous episodes HERE.
              • Dwayne Myers, Dynamic Automotive 4 Stores Frederick, MDShop Owner. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.

               

              Key Talking Points

              • Dwayne’s banker, Denise Guyton-Boyer is his friend first and banker secondTrust is what the relationship is about
              • It is good to have a strong relationship to help get through tough times
              • The banks in your time should be calling on you even if you don’t do business with them
              • Both Mark and Dwayne believe in the value of community banks vs. the big corporate (national) banksMore personalized and involved with your business
              • As Covid-19 proved the relationship with your banker helped navigate the PPP loans with SBA.
              • You do not want a transactional relationship. No matter the situation you want personal service
              • Keep in touch with your banker. Talk to them about your business and our industry
              • Your personal financial statement is very important to gain commercial loans. This helps the bank realize their risk with a personal guarantee.
              • If you are looking for bank support you will need to provideBackground on your business
              • Three years of tax returns
              • Three years of personal tax returns
              • A debt schedule and payments
              • Financial statements
              • Purpose of the loan
              • Collateral for the loan
              • Cash flow statement
              • Mission statement
              • Cash is king.
              • Your banker can help mentor you to financial success to get you to the point where you can borrow money and we a risk they are willing to takeThe banker should work with you hand in hand to process and secure loans. 
              • Will help you consider SBA loans if you do not have enough cash or collateral
              • Credit Unions are an option
              • Mark has learned a lot since being on a banks board of directors and on the loan committee.He has seen all kinds of personal financial statements that tell all
              • Dwayne says to always be truthful with your banker. A good month or bad share it all.Their bank did a video of Dynamic automotive. Watch it here: https://bit.ly/3dH9vim
              • Denise gave Dynamic a second chance at lifeShe saw something in the business to help them
              • In five years they have grown to four stores
              • A business plan is important for a banker to know where the business is goingCash flow projections
              • Work with your accountant. Your Accountant is part of your advisor family
              • Have a solid relationship with your branch manager and their team
              • Banks can offer:Credit cards
              • Construction loans 
              • Mortgages
              • Rehab loans
              • Many businesses do not want to pay taxes and their Financial statement reflects that. If you want to borrow money your statement should reflect the correct net profit 
              • Having a credit line can be an important facility to have to support your businessUse for cash flow
              • Short term purchases if cash wasn’t available
              • It is a short term loan and must be paid back
              • Can be used during a crisis as we had with the pandemic

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              ]]>

               

              https://youtu.be/8I_6equiTFI

              The Panel:

               

              • Denise Guyton-Boyer, SVP Commercial Lending, FCB a Division of ACNB Bank. Denise's banking career has included branch management, consumer and residential lending and commercial lending. She attended Community College, University of Maryland School of Banking, Xerox University of Commercial Lending.
              • Mark Roberts is the owner of Roberts Properties, Inc, Managing Partner of Total True Automotive dba Schertz Auto Service, Craftsman Building and Renovation LLC. He is also partnered with a Local Custom Homebuilder. Mark is also the former owner of Auto Collision Works. He grew up in Schertz and has been a resident since 1969.
              • Mark also serves on the Board at Shertz Community Bank, is a Board of Director of Guadalupe Valley Electric Cooperative, Guadalupe Valley Home Services Corporation, and the Guadalupe Valley Economic Development Corporation. Listen to Mark’s previous episodes HERE.
              • Dwayne Myers, Dynamic Automotive 4 Stores Frederick, MDShop Owner. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.

               

              Key Talking Points

              • Dwayne’s banker, Denise Guyton-Boyer is his friend first and banker secondTrust is what the relationship is about
              • It is good to have a strong relationship to help get through tough times
              • The banks in your time should be calling on you even if you don’t do business with them
              • Both Mark and Dwayne believe in the value of community banks vs. the big corporate (national) banksMore personalized and involved with your business
              • As Covid-19 proved the relationship with your banker helped navigate the PPP loans with SBA.
              • You do not want a transactional relationship. No matter the situation you want personal service
              • Keep in touch with your banker. Talk to them about your business and our industry
              • Your personal financial statement is very important to gain commercial loans. This helps the bank realize their risk with a personal guarantee.
              • If you are looking for bank support you will need to provideBackground on your business
              • Three years of tax returns
              • Three years of personal tax returns
              • A debt schedule and payments
              • Financial statements
              • Purpose of the loan
              • Collateral for the loan
              • Cash flow statement
              • Mission statement
              • Cash is king.
              • Your banker can help mentor you to financial success to get you to the point where you can borrow money and we a risk they are willing to takeThe banker should work with you hand in hand to process and secure loans. 
              • Will help you consider SBA loans if you do not have enough cash or collateral
              • Credit Unions are an option
              • Mark has learned a lot since being on a banks board of directors and on the loan committee.He has seen all kinds of personal financial statements that tell all
              • Dwayne says to always be truthful with your banker. A good month or bad share it all.Their bank did a video of Dynamic automotive. Watch it here: https://bit.ly/3dH9vim
              • Denise gave Dynamic a second chance at lifeShe saw something in the business to help them
              • In five years they have grown to four stores
              • A business plan is important for a banker to know where the business is goingCash flow projections
              • Work with your accountant. Your Accountant is part of your advisor family
              • Have a solid relationship with your branch manager and their team
              • Banks can offer:Credit cards
              • Construction loans 
              • Mortgages
              • Rehab loans
              • Many businesses do not want to pay taxes and their Financial statement reflects that. If you want to borrow money your statement should reflect the correct net profit 
              • Having a credit line can be an important facility to have to support your businessUse for cash flow
              • Short term purchases if cash wasn’t available
              • It is a short term loan and must be paid back
              • Can be used during a crisis as we had with the pandemic

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              ]]>              dfbd346d-d9b8-4b34-9c69-69a2efff5d07Thu, 11 Jun 2020 00:15:00 -040038:50falsefull175175THA 175 Building a Strong Banking Relationship to Support Your Business Ok for years your peers and in my podcasts we’ve talked about the power of a CPA, business coach, insurance agent, and implementing all the newest tech advancements for the good of your business and customer. Your banking relationship is right there in the top 3 important advisors you need to have on your advisory board. My panel includes Denise Guyton-Boyer, SVP Commercial Lending, FCB a Division of ACNB Bank, Mark Roberts, Shop Owner Shertz Automotive, Shertz TX and Bank Board Member and Dwayne Myers, Dynamic Automotive 4 Stores Frederick, MDShop Owner. Denise is Dwayne’s commercial banker. Find the key talking points at www.remarkableresults.biz/a175 This is the episode that put a nice bow on why it is important and how your banker can help your business. It is good to have a strong relationship to help get through tough times. Both Mark and Dwayne believe in the value of community banks vs. the big corporate (national) banks. The more personalized and involved with your business              Embracing Change with David Martin [RR 543]Embracing Change with David MartinDave Martin is the Owner and President of Martin’s Auto Repair in Phoenix, AZ. His automotive career began pulling weeds on the shop property then as he got older Dave moved into a station helper and gas attendant. Dave then became the shop manager before taking over the family business from his father in 2006.

              Dave has worked to bring the business into the technology world communicating with customers at their level with digital inspections, email and texting. Dave also knows a key to a successful business is having a team that has strengths he does not. One example is his decision to hire an in-house marketing director back in 2010 (no shops were doing this then). Having a person in the shop who gets to know you and the entire team along with day to day processes brought a bigger success in marketing than imagined. When the person marketing your business knows you, they can then take on your personality which adds the personal touch many businesses were lacking. The shop is well known through the website, social media and fun videos Dave has been “persuaded” to do. (He loves doing them). The shop added the ability to email and text these videos to customers which has been a big hit. Customers and followers now look forward to the videos with the fun and creativity he gives.

              Dave married his wife Bo in 1992 and they have an adult daughter, Qamree. Dave bowls, plays over the line baseball, and is a passionate football fan, proudly supporting his lifelong favorite team, The Dallas Cowboys.

              Dave was born with Spina Bifida and wants to help others affected and increase public awareness. Elected as Chairman of the Board for the Spina Bifida Association of Arizona in 2012 and has been involved of in its growth through events and fundraisers. Dave also volunteers as a speaker to community organizations and young adults showing how he doesn’t let Spina Bifida keep him from his goals.

              Key Talking Points:

              • Culture change was keyCulture wasn’t necessary 10-20 years ago- a different generation now, businesses have to change and adapt
              • Empowered employees to make decisions
              • Keeping up with technology and training 
              • Embrace change and be apart of “team” atmosphere 
              • Get in front of the camera- make videos for your customers to watch
              • Younger team of techniciansHard to find seasoned technicians to replace technicians leaving
              • Owner and manager decided to hire “grow your own” younger technicians and started to train them
              • Weekly meetings- each employee tells team a learning moment they had that week so everyone can benefit from it
              • Smartest hiring decision was hiring marketing manager in 2010- she was able to understand the culture of company and owner’s personality and portrays it on all social media and advertising platforms  
              • 3 life lessons from fatherNo free lunches, you have to work for everything you get, nothing good comes out of you getting something for free
              • Succession planningThe average age of owner is 55+
              • Important to have open discussions with owner and buyer- communication is key and both parties knowing what each other’s expectations are 
              • Community supportChairman of board for Arizona’s Spina Bifida Association- Dave was born with Spina Bifida
              • Encourages those affected to never let Spina Bifida stop you from pursuing your goals
              • Dave Martin’s 5 Key TakeawaysYou must have a strong foundation of work ethic
              • Communication ensures everyone works towards the same goals 
              • If you learn to think outside the box you’ll become a great problem solver
              • Always be ready to embrace change
              • It’s a marathon- stay consistent and never give up

              Resources:

              • Thanks to David Martin for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

              The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

              Learn more about NAPA Insurance Center, and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              Dave Martin is the Owner and President of Martin’s Auto Repair in Phoenix, AZ. His automotive career began pulling weeds on the shop property then as he got older Dave moved into a station helper and gas attendant. Dave then became the shop manager before taking over the family business from his father in 2006.

              Dave has worked to bring the business into the technology world communicating with customers at their level with digital inspections, email and texting. Dave also knows a key to a successful business is having a team that has strengths he does not. One example is his decision to hire an in-house marketing director back in 2010 (no shops were doing this then). Having a person in the shop who gets to know you and the entire team along with day to day processes brought a bigger success in marketing than imagined. When the person marketing your business knows you, they can then take on your personality which adds the personal touch many businesses were lacking. The shop is well known through the website, social media and fun videos Dave has been “persuaded” to do. (He loves doing them). The shop added the ability to email and text these videos to customers which has been a big hit. Customers and followers now look forward to the videos with the fun and creativity he gives.

              Dave married his wife Bo in 1992 and they have an adult daughter, Qamree. Dave bowls, plays over the line baseball, and is a passionate football fan, proudly supporting his lifelong favorite team, The Dallas Cowboys.

              Dave was born with Spina Bifida and wants to help others affected and increase public awareness. Elected as Chairman of the Board for the Spina Bifida Association of Arizona in 2012 and has been involved of in its growth through events and fundraisers. Dave also volunteers as a speaker to community organizations and young adults showing how he doesn’t let Spina Bifida keep him from his goals.

              Key Talking Points:

              • Culture change was keyCulture wasn’t necessary 10-20 years ago- a different generation now, businesses have to change and adapt
              • Empowered employees to make decisions
              • Keeping up with technology and training 
              • Embrace change and be apart of “team” atmosphere 
              • Get in front of the camera- make videos for your customers to watch
              • Younger team of techniciansHard to find seasoned technicians to replace technicians leaving
              • Owner and manager decided to hire “grow your own” younger technicians and started to train them
              • Weekly meetings- each employee tells team a learning moment they had that week so everyone can benefit from it
              • Smartest hiring decision was hiring marketing manager in 2010- she was able to understand the culture of company and owner’s personality and portrays it on all social media and advertising platforms  
              • 3 life lessons from fatherNo free lunches, you have to work for everything you get, nothing good comes out of you getting something for free
              • Succession planningThe average age of owner is 55+
              • Important to have open discussions with owner and buyer- communication is key and both parties knowing what each other’s expectations are 
              • Community supportChairman of board for Arizona’s Spina Bifida Association- Dave was born with Spina Bifida
              • Encourages those affected to never let Spina Bifida stop you from pursuing your goals
              • Dave Martin’s 5 Key TakeawaysYou must have a strong foundation of work ethic
              • Communication ensures everyone works towards the same goals 
              • If you learn to think outside the box you’ll become a great problem solver
              • Always be ready to embrace change
              • It’s a marathon- stay consistent and never give up

              Resources:

              • Thanks to David Martin for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

              The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

              Learn more about NAPA Insurance Center, and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              6888476a-0b1b-4ee1-84e9-654a3f845267Tue, 09 Jun 2020 00:15:00 -040025:01falsefull543543Embracing Change with David Martin [RR 543] There is only one constant and that is change. I’m with Dave Martin who has always faced change head-on. Dave from Martins Auto Repair, Phoenix, AZ understands how accepting change has been smart for his business. Do you fight change? Have you said no to many important strategies and tactics you need to implement in your business? Yes, I’m talking to you. If you are not a change agent, I think Dave will help you. The episode educates us on the constant changes and evolutions of business growth through the ages. David shares some of his father’s important rules his own 5 rules to shape a great business and how important community is for Dave and should be for you. David also shares that he has a team of younger techs as he was faced with the reality of how hard it is to replace a seasoned tech. Solid business acumen that I know you’ll get a gem of ideas to help you. Find the key talking points for this interview with Dave Martin at remarkableresults.biz/e543.              Businesses Grow when Owners Grow – Maryann Croce [RR 542]Businesses Grow when Owners Grow - Maryann CroceMaryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT. As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone. Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created. Maryann is also a member of Women in Auto Care and owns smallbizvantage.com. Hear Maryann in her previous episodes HERE. Key Talking Points:
              • Technicians turned owner- technicians are do-ers, want to get things accomplished but end up being stuck in comfort zoneOwner different skill set- need plan of action and look at business as separate entity
              • MVP: mission, vision, purpose- why are we doing what we do every day? What motivates you besides the financial aspect? What are your core beliefs? What led you to become owner?
              • Impact, community, purpose- communicate that to your team, align yourself with employees and customers that want to be part of it
              • Maryann’s inner motivation for business- resource for community, gave different perspective looking at business
              • How do I ________? Grow sales, close more sales, cut costs, build business culture etcStart with you and 1 problem at a time
              • Example: Struggling with sales- what is the process? Who are you marketing to? Is your customer your ideal customer?
              • Look at business from the viewpoint of the customer- what is their challenger? Want a vehicle repaired but want convenience, warranty loaner car etc.
              • Never unload your problems onto customer- part did not come in, technician out, it negatively affects customer’s experience
              • Your business needs to be sustainable long termHabits of not charging for certain things, discounting etc- you are not making impact or helping your business
              • Dive into your reviews and feedback- businesses grow when owners grow
              • Smallbizvantage.com- free resources

              Resources:
              • Thanks to Maryann Croce for her contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com]]>              Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT. As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone. Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created. Maryann is also a member of Women in Auto Care and owns smallbizvantage.com. Hear Maryann in her previous episodes HERE. Key Talking Points:
              • Technicians turned owner- technicians are do-ers, want to get things accomplished but end up being stuck in comfort zoneOwner different skill set- need plan of action and look at business as separate entity
              • MVP: mission, vision, purpose- why are we doing what we do every day? What motivates you besides the financial aspect? What are your core beliefs? What led you to become owner?
              • Impact, community, purpose- communicate that to your team, align yourself with employees and customers that want to be part of it
              • Maryann’s inner motivation for business- resource for community, gave different perspective looking at business
              • How do I ________? Grow sales, close more sales, cut costs, build business culture etcStart with you and 1 problem at a time
              • Example: Struggling with sales- what is the process? Who are you marketing to? Is your customer your ideal customer?
              • Look at business from the viewpoint of the customer- what is their challenger? Want a vehicle repaired but want convenience, warranty loaner car etc.
              • Never unload your problems onto customer- part did not come in, technician out, it negatively affects customer’s experience
              • Your business needs to be sustainable long termHabits of not charging for certain things, discounting etc- you are not making impact or helping your business
              • Dive into your reviews and feedback- businesses grow when owners grow
              • Smallbizvantage.com- free resources

              Resources:
              • Thanks to Maryann Croce for her contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com]]>              4eec7f87-8988-4e74-8244-49be6f6821f8Thu, 04 Jun 2020 00:15:00 -040028:17falsefull542542RR 542 Technician turned Owner’s Dilemma - Being Stuck in your Comfort Zone This interview takes place at Vision 2020 …. I am with Maryann Croce. She differentiated the roles and different skill sets of a tech from an owner. She also explained the issues during and after transition. She will give you a detailed tour on how your business should work and become a resource for your community. As you traverse deep into the episode, you will learn what is Maryann’s MVP. Why are we doing what we do every day? What motivates you besides the financial aspect? What are your core beliefs? What led you to become owner? Find the talking points for this episode with Phil Carpenter as at remarkableresults.biz/e542.              Adapt or Die – A Look Ahead [THA 174]Adapt or Die - A Look Ahead

              Carolyn Coquillette of Luscious Garage, San Francisco, CA chairs the ASCCA Connected Cars Committee, serves on the ASCCA Board of Directors and is active in her local San Francisco chapter. She’s also the Founder and CEO of Shop-Ware. Look for Carolyn’s other episodes HERE.

              Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

              With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

              Scott is the founder of diag.net. Find other episodes that have featured Scott HERE. Diag.Net HERE

              Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.    Autotex.me website HERE.

              Sheri Hamilton is the Midwest Auto Care Alliance (MWACA) Executive Director. She does not only lead the shop owners in six Midwestern states, she is also the Conference Manager of VISION Hi-Tech Training and Expo. Hear Sheri’s previous episodes HERE.

              Key Talking Points:

              •  Serving your customers will need innovation based on each customers way of being served
              • Innovation and evolution on looking outside the industry to find new and different ways to serve, survive and compete
              • We meed to present the details and complexity of the car to our customers in a clear way so they understand
              • Embrace change. Become a change agent.If you choose to change you decide not to change
              • Be careful not to say ‘Never’. You will adapt. Don’t fight it.
              • The 5% of people that separate the good leaders from the great leaders. We’ve been forced in the last few months to make those tough decisions.
              • We should be in a continuous loop upgrade to your systems and processes. The slowdown should have prompted you to spend time looking at this critical area of your business
              • People have different learning styles and on-line webinars are for them. Some cannot pay attention with digital training. LMS (Learning Management Systems) will be involved to test if knowledge transfer happened.
              • We are a resilient industry when confronted to do somethingYou must move and act to keep ahead of the pack
              • Many shops have not missed a beat and their numbers Shops must become more efficient
              • Look at their marketing skills
              • They are reminded that everything matters
              • They are missing communityOnline networking has helped  
              • “A person who thinks they are leading and no one if following is just taking a walk.” John MaxwellAs an essential company, how did you lead your people through the crisis?
              • No one told us to disinfect cars, protect our customers and people, what our customers wanted in a touchless, sanitized transaction. We had to figure it out on our own
              • There are so many government agencies that put pressure on businesses to shut you down, don’t let your leadership skills hurt your business
              • Scott Brown is extending his branding on loaner cars by putting a sign inside the car that says it is a Covid19 support vehicle
              • Change does not come all at once like a waterfall. It is iterative. Incremental. Agile. Put into practice and see if it works.
              • Being an essential business was good for our mental state. Even is no cars to fix we had a place to go every day.
              • Sheri Hamilton. There will be changes in the meeting industry. It will be dependent on the facility. Theatre vs classroom seating
              • Check-in methods will be different
              • Possibly health screening
              • Meeting face to face will continue to be important
              • If you have DVI and do texting, don’t stop there.Will 3D printing be in our future?
              • Voice technologies will grow. Will touching become taboo?
              • Alexis skills.
              • Keyboards and mouse is old tech. Will voice take its place
              • On-line meetings. Will they become the standard?
              • New car sales slump will help our industryWe can help our customers keep their vehicles for 200K+ miles to improve their ROI
              • We need to tell our customer that we are going to keep your vehicle safe and relatable and have a sanitized experience.Tell them how we are going to handle the transaction. 
              • Reassure them that you are doing everything to keep them safe
              • Book: The 21 Irrefutable Laws of Leadership John MaxwellLink to Books Page.
              • Use your credit facilities to help customers do the right repairs. Look at the ads on TV for Car brands. They have 0% and 84 month terms. They are creating a ‘credit’ buzz around buying a new car.
              • If your organization has a negative ‘state of mind’, you need to lead it up and out.Build the team by asking them to help solve your problems
              • Ask them for solutions to their problems
              • Be empathetic if you lay someone off
              • Explain that you did not save enough money for a rainy day
              • Be truthful and learn to lead. Be transparent
              • Associations are an important resource and to build community so you know you are not going through any challenge alone
              • Don’t be an islandNot one person has all the answers
              • Networking
              • Continue to adapt. Every day learn something new. Ask your team.     
              • Marginal gains. Google it.The compounding effect of making one small change every day
              • Give yourself credit for what you are doing great
              • Don’t beat yourself up if you stumble
              • Eat an elephant one bite at a timeWill you change or will someone make the decision for you?
              • Chris hates the name aftermarket and it should be promarket
              • Go to a conference when things open upConnect with shop owners. We don’t know everything
              • Our industry has achieved a lot. We should be proudWe’ve been through a lot and reflect on what you did. Learn from it.

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the...]]>

              Carolyn Coquillette of Luscious Garage, San Francisco, CA chairs the ASCCA Connected Cars Committee, serves on the ASCCA Board of Directors and is active in her local San Francisco chapter. She’s also the Founder and CEO of Shop-Ware. Look for Carolyn’s other episodes HERE.

              Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

              With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

              Scott is the founder of diag.net. Find other episodes that have featured Scott HERE. Diag.Net HERE

              Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.    Autotex.me website HERE.

              Sheri Hamilton is the Midwest Auto Care Alliance (MWACA) Executive Director. She does not only lead the shop owners in six Midwestern states, she is also the Conference Manager of VISION Hi-Tech Training and Expo. Hear Sheri’s previous episodes HERE.

              Key Talking Points:

              •  Serving your customers will need innovation based on each customers way of being served
              • Innovation and evolution on looking outside the industry to find new and different ways to serve, survive and compete
              • We meed to present the details and complexity of the car to our customers in a clear way so they understand
              • Embrace change. Become a change agent.If you choose to change you decide not to change
              • Be careful not to say ‘Never’. You will adapt. Don’t fight it.
              • The 5% of people that separate the good leaders from the great leaders. We’ve been forced in the last few months to make those tough decisions.
              • We should be in a continuous loop upgrade to your systems and processes. The slowdown should have prompted you to spend time looking at this critical area of your business
              • People have different learning styles and on-line webinars are for them. Some cannot pay attention with digital training. LMS (Learning Management Systems) will be involved to test if knowledge transfer happened.
              • We are a resilient industry when confronted to do somethingYou must move and act to keep ahead of the pack
              • Many shops have not missed a beat and their numbers Shops must become more efficient
              • Look at their marketing skills
              • They are reminded that everything matters
              • They are missing communityOnline networking has helped  
              • “A person who thinks they are leading and no one if following is just taking a walk.” John MaxwellAs an essential company, how did you lead your people through the crisis?
              • No one told us to disinfect cars, protect our customers and people, what our customers wanted in a touchless, sanitized transaction. We had to figure it out on our own
              • There are so many government agencies that put pressure on businesses to shut you down, don’t let your leadership skills hurt your business
              • Scott Brown is extending his branding on loaner cars by putting a sign inside the car that says it is a Covid19 support vehicle
              • Change does not come all at once like a waterfall. It is iterative. Incremental. Agile. Put into practice and see if it works.
              • Being an essential business was good for our mental state. Even is no cars to fix we had a place to go every day.
              • Sheri Hamilton. There will be changes in the meeting industry. It will be dependent on the facility. Theatre vs classroom seating
              • Check-in methods will be different
              • Possibly health screening
              • Meeting face to face will continue to be important
              • If you have DVI and do texting, don’t stop there.Will 3D printing be in our future?
              • Voice technologies will grow. Will touching become taboo?
              • Alexis skills.
              • Keyboards and mouse is old tech. Will voice take its place
              • On-line meetings. Will they become the standard?
              • New car sales slump will help our industryWe can help our customers keep their vehicles for 200K+ miles to improve their ROI
              • We need to tell our customer that we are going to keep your vehicle safe and relatable and have a sanitized experience.Tell them how we are going to handle the transaction. 
              • Reassure them that you are doing everything to keep them safe
              • Book: The 21 Irrefutable Laws of Leadership John MaxwellLink to Books Page.
              • Use your credit facilities to help customers do the right repairs. Look at the ads on TV for Car brands. They have 0% and 84 month terms. They are creating a ‘credit’ buzz around buying a new car.
              • If your organization has a negative ‘state of mind’, you need to lead it up and out.Build the team by asking them to help solve your problems
              • Ask them for solutions to their problems
              • Be empathetic if you lay someone off
              • Explain that you did not save enough money for a rainy day
              • Be truthful and learn to lead. Be transparent
              • Associations are an important resource and to build community so you know you are not going through any challenge alone
              • Don’t be an islandNot one person has all the answers
              • Networking
              • Continue to adapt. Every day learn something new. Ask your team.     
              • Marginal gains. Google it.The compounding effect of making one small change every day
              • Give yourself credit for what you are doing great
              • Don’t beat yourself up if you stumble
              • Eat an elephant one bite at a timeWill you change or will someone make the decision for you?
              • Chris hates the name aftermarket and it should be promarket
              • Go to a conference when things open upConnect with shop owners. We don’t know everything
              • Our industry has achieved a lot. We should be proudWe’ve been through a lot and reflect on what you did. Learn from it.

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>d68612eb-4c97-4a65-b17e-9ca7b931b77aThu, 04 Jun 2020 00:15:00 -040056:09falsefull174174THA 174 Adapt or Die - A Look Ahead If you are looking for some great talk radio, the kind of talk that will push you and help solidify your deep think, you’ve come to the right place. We are sharing the theme Adapt or Die. A strong way to push you to think about change and your future. You are about to hear some brilliant discussion from an outstanding panel that includes Carolyn Coquillette, Luscious Garage, San Francisco and CEO ShopWare, Sheri Hamilton, ED, MWACA, Midwest Auto Care Alliance who also puts on Vision Kansas City, Chris Cloutier, Golden Rule Auto Care, Dallas TX and CEO AutoText.me and Scott Brown, Connie and Dicks and CEO of Diagnostic Network. My panel brought so many concepts, ideas, insights and above all offered a strong direction you need to take to march into the new normal as you adapt to a new world and way of doing business. No need to take notes, yet you may want to,however, as a fan of the show you know we create the key talking points that will make a great meeting agenda find them for this episode at remarkableresults.biz/a174              Everything you do Reflects your Brand with Jennifer Filzen and Rene Arreola [RR 541]Everything you do Reflects your Brand with Jennifer Filzen and Rene ArreolaIt all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.

              Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.

              Jennifer Filzen Previous Episodes HERE.

               

              Rene Arreola is a graphic artist and the head of Rock Star Marketing’s Media Division. Prior to joining Rock Star Marketing, he worked for over 20 years in the commercial printing world as a graphic designer and digital prepress manager. Rene is also a freelance illustrator. In addition to being an artist, Rene enjoys dancing and teaching West Coast Swing with his wife, Jennifer Filzen.

              Key Talking Points:

              • Jennifer Filzen and husband Rene ArreolaRene is a graphic designer and comic book artist- responsible for the media division
              • Branding- attract the tribe you are targeting Everything we do reflects your own brand- answering the phone, service advisor, candy and cold water in the lobby, check-in/checkout, open door for customer
              • Gather information about the client and their goals- what is your message? How do you want to be perceived as a person? 
              • Open communication with client- collaboration
              • Logo design- Why do you want to change it or modify it? Refresh design can be risky, does the logo have a history? Who are your competitors? How will it look on a business card/brochure/website/ads? 
              • Use a simple font that can be read from any distance
              • Is your website updated? Responsive design? 
              • Stand out amongst the cookie-cutter branding- everything you are doing reflects your voice, be consistent, are you specialized, how are you unique? 
              • Get creative and stand out- Instead of using pictures of team Rene created illustrations of each team member of a client, created comic book brochures
              • Video ads- most important, will always catch your eye when scrolling social media
              • Make customers feel like they are valued and you treasure them- creates loyalty
              • “What dancing taught me about running a successful business” Jennifer Filzen BookJenniferfilzen.com 
              • Teaching in dance classes apply to businesses
              • Shop owners have bought copies of the book for each team member, exercises to improve teamwork   
              • Started creating video modules demonstrating teamwork 
              • New video blog “Marriage Plus Business”

              Resources:

              • Thanks to Jennifer Filzen and Rene Arreola for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

              Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              It all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.

              Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.

              Jennifer Filzen Previous Episodes HERE.

               

              Rene Arreola is a graphic artist and the head of Rock Star Marketing’s Media Division. Prior to joining Rock Star Marketing, he worked for over 20 years in the commercial printing world as a graphic designer and digital prepress manager. Rene is also a freelance illustrator. In addition to being an artist, Rene enjoys dancing and teaching West Coast Swing with his wife, Jennifer Filzen.

              Key Talking Points:

              • Jennifer Filzen and husband Rene ArreolaRene is a graphic designer and comic book artist- responsible for the media division
              • Branding- attract the tribe you are targeting Everything we do reflects your own brand- answering the phone, service advisor, candy and cold water in the lobby, check-in/checkout, open door for customer
              • Gather information about the client and their goals- what is your message? How do you want to be perceived as a person? 
              • Open communication with client- collaboration
              • Logo design- Why do you want to change it or modify it? Refresh design can be risky, does the logo have a history? Who are your competitors? How will it look on a business card/brochure/website/ads? 
              • Use a simple font that can be read from any distance
              • Is your website updated? Responsive design? 
              • Stand out amongst the cookie-cutter branding- everything you are doing reflects your voice, be consistent, are you specialized, how are you unique? 
              • Get creative and stand out- Instead of using pictures of team Rene created illustrations of each team member of a client, created comic book brochures
              • Video ads- most important, will always catch your eye when scrolling social media
              • Make customers feel like they are valued and you treasure them- creates loyalty
              • “What dancing taught me about running a successful business” Jennifer Filzen BookJenniferfilzen.com 
              • Teaching in dance classes apply to businesses
              • Shop owners have bought copies of the book for each team member, exercises to improve teamwork   
              • Started creating video modules demonstrating teamwork 
              • New video blog “Marriage Plus Business”

              Resources:

              • Thanks to Jennifer Filzen and Rene Arreola for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

              Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              753cf3aa-01ff-4974-9fa7-5aabc1fa640dTue, 02 Jun 2020 00:15:00 -040033:26falsefull541541Everything you do Reflects your Brand with Jennifer Filzen and Rene Arreola [RR 541] Rene is a graphic designer and a comic book artist who is responsible for the media while Jennifer has uncanny writing skills that launched her to writing SEO content for website, social media, marketing posts, and blogs. That’s a perfect one-two punch! Looks like a match made in heaven. Their emphasis in visual and writing content makes them a branding powerhouse. The episode tackles collaboration as an integral part of open communication with clients. Digging deep down to their creative acumen is their emphasis on customer experience and customer service. They put meticulous attention on gathering information and your overall presence over the internet. Is your website updated? Are your videos up to date? These will be answered on the episode. You can find the key talking points for this episode with Jenifer Filzen and Rene Arreola at remarkableresults.biz/e541.              From Technician to Service Advisor to Operations Manager – Phil Carpenter [RR 540 ]From Technician to Service Advisor to Operations Manager - Phil CarpenterPhil Carpenter has been in the automotive industry since 2002 however his passion for Automotive started much earlier. He bought his first vehicle at 14 years old and still has it, a 1959 Chevy Pickup. He has spent time as an Audi Certified Technician, Service Advisor, Parts Specialist, Service Manager, General Manager and currently, is the Director of Operations at Urban Autocare and Avalon Motorsports in Denver, CO (four locations). His credentials include an ASE Master Certification as well as an Associates Degree in Automotive Technology. Phil was Brian Sump’s first employee at Avalon Motorsports and since has led his team to win many industry awards as an independent shop manager including Motor Age Top 10, BBB Torch Award and other community awards. He is the President of the Mechanical Division for ASA Colorado. Phil's Previous Episodes HERE.

              Key Talking Points:

              • Started as a technician in dealershipsTook 3 years of automotive classes in high school then went through Universal Technical Institute and AUDI Academy
              • Didn’t feel fulfilled in the dealership 
              • Referred to Brian Sump through mutual coworker- had online part sales business and wanted to start shop
              • Connected with Brian’s passion and drive- took pay cut and went to work with him in 2007, humbled beginning, 4 shop business now, continue to counterbalance each other
              • Was stagnant for first 3 years, moved original shop to busier location, sink or swim
              • Went from technician to service advisor to general managerHad health issues early on and knew couldn’t stay technician for long, worked as both technician and service advisor in early stages of business which became too difficult
              • Chose to stick with being a service advisor- enjoyed the challenge and being outside of his comfort zone, developed different skill set, had service advisor training and hired private coach 
              • After a year and a half started looking to a manager position at a second location- growth as leader skyrocketed, Brian trusted and believed in Phil to lead
              • As technician- loved the sense of accomplishment and pride for fixing vehicles 
              • As advisor- thrived by gaining customer’s broken trust from previous shops
              • As manager/director of operations- continues to be motivated by seeing the potential of employees and helping them reach the next step of career. Employees can grow within the business instead of leaving the shop to grow
              • Brian and Phil continue to tell new employees about their story of early humbled days- come so far and still, places to grow, attract quality employees that want to be a part of the business and engaged
              • Have to be willing to dedicate yourself to training, encouragement, and criticism to move to the next level
              • Ways to continuing growing automotive industryConnect with local schools and community

              Resources:

              • Thanks to Phil Carpenter for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              Phil Carpenter has been in the automotive industry since 2002 however his passion for Automotive started much earlier. He bought his first vehicle at 14 years old and still has it, a 1959 Chevy Pickup. He has spent time as an Audi Certified Technician, Service Advisor, Parts Specialist, Service Manager, General Manager and currently, is the Director of Operations at Urban Autocare and Avalon Motorsports in Denver, CO (four locations). His credentials include an ASE Master Certification as well as an Associates Degree in Automotive Technology. Phil was Brian Sump’s first employee at Avalon Motorsports and since has led his team to win many industry awards as an independent shop manager including Motor Age Top 10, BBB Torch Award and other community awards. He is the President of the Mechanical Division for ASA Colorado. Phil's Previous Episodes HERE.

              Key Talking Points:

              • Started as a technician in dealershipsTook 3 years of automotive classes in high school then went through Universal Technical Institute and AUDI Academy
              • Didn’t feel fulfilled in the dealership 
              • Referred to Brian Sump through mutual coworker- had online part sales business and wanted to start shop
              • Connected with Brian’s passion and drive- took pay cut and went to work with him in 2007, humbled beginning, 4 shop business now, continue to counterbalance each other
              • Was stagnant for first 3 years, moved original shop to busier location, sink or swim
              • Went from technician to service advisor to general managerHad health issues early on and knew couldn’t stay technician for long, worked as both technician and service advisor in early stages of business which became too difficult
              • Chose to stick with being a service advisor- enjoyed the challenge and being outside of his comfort zone, developed different skill set, had service advisor training and hired private coach 
              • After a year and a half started looking to a manager position at a second location- growth as leader skyrocketed, Brian trusted and believed in Phil to lead
              • As technician- loved the sense of accomplishment and pride for fixing vehicles 
              • As advisor- thrived by gaining customer’s broken trust from previous shops
              • As manager/director of operations- continues to be motivated by seeing the potential of employees and helping them reach the next step of career. Employees can grow within the business instead of leaving the shop to grow
              • Brian and Phil continue to tell new employees about their story of early humbled days- come so far and still, places to grow, attract quality employees that want to be a part of the business and engaged
              • Have to be willing to dedicate yourself to training, encouragement, and criticism to move to the next level
              • Ways to continuing growing automotive industryConnect with local schools and community

              Resources:

              • Thanks to Phil Carpenter for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              634163ab-b9c7-42c3-ba47-ec0505dad0f4Fri, 29 May 2020 00:15:00 -040026:18falsefull540540RR 540 From Technician to Service Advisor to Operations Manager This interview takes place at the ASA Colorado Summit in January 2020 …. recorded in the lobby of the Lincoln College of Technology in Denver. Phil Carpenter is the Director of Operations at Urban Autocare and Avalon Motorsports in Denver, CO. You’ve heard Phil before but not like this. This is an inspiring story and full of personal wisdom. Everyone on your team needs to listen to Phil’s story. He’s gone from technician to SA to the operations manager for a multi-shop group. This is a great and intimate story that every owner, technician and service advisor needs to hear as Phil Carpenter shares his career path and what each job meant to him and how he continued to look to improve himself and his company. Phil believes employees can grow within the business instead of leaving the shop. He looks for the potential in every team member. Find the talking points for this episode at www.remarkableresults.biz/e540.              Training 2020 and Beyond – Future Techniques and Strategies [THA 173]Training 2020 and Beyond - Future Techniques and Strategies

              https://youtu.be/rYUflCxKOLc

              Richard Falco Jr. is an instructor for Carquest Technical Institute (CTI). He is an ASE Master Technician L1 with over 25 years in the auto repair industry. His technical experience includes Domestic, Asian, and European vehicles both at the dealership level and as a successful shop owner. He has instructed technicians and college students in all aspects of automotive repair and currently takes care of our customers, for CTI, throughout the southeastern U.S. Listen to Rich’s previous episodes HERE.

              Jim Cokonis

              Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

              Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

              Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

              Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

              Key Talking Points:

              • Future of trainingJust because of COVID-19 we should be re-thinking training
              •  Virtual training is coming  
              • For leader-led trainers, they have not been out for a few months and not sure when it will change
              • How do we validate and confirm that knowledge transfer has taken place?
              • Has our craft changed?Are we teaching old technology?
              • Is distance learning going to be a key to the future? There are huge conversations being held everywhereShelves were stripped of webcams, headsets, monitors
              • We need to learn Bluetooth, video switchers, cameras, streaming services. 
              • The learning curve is there and the student uptake will need to be measured.
              • Do we need to let some of our old training ideas and techniques die?We are teaching old curriculums through NATEF guidelines that are not in play today. Rebuilding Master Cylinders and Wheel Cylinders as an example
              • Our advisors need to become more involved.
              • The generations learn differently
              • Do cell phones have a purpose in class or in shopsSome have not value
              • Some realize that they are tools
              • Career PathingConsidering the aircraft technician or FAA model to earn a certificate for an area of repairSchool, on-line, interaction, hands-on
              • Multiple Choice Test
              • Demonstrate to an accessory you know the skill
              • Let’s get away from the sage on the stage (Anthony Williams) and downloading information to studentsThe teachers need to be sure the student is comfortable with the new knowledge.
              • Education today in silos. Electrical. Front End. Brakes. Physics is physics
              • Science unites thing
              • We need new blood and new ideas as trainers in the industry
              • Jim Cokonis: “I’m not here to herd cows, I’m here to make hamburger.”
              • Using YouTube. Should we have a peer review team? “Google Scholar” to verify that the videos published have value to the industry with a review board that the repair and technique is safe and correct for vehicle owner
              • On line training get the interaction that may not come from a leader-led class. Ego’s don’t get in the way
              • Will boutique training catch on?Small, intimate, localized training. The trainer comes to the shop. Theory and hands-on
              • Theater-style training with an audience and multi-camera shots with picture in picture streamed to students all over the world.
              • Diag tools today have capabilities to get support, through the tool, to help techs find the solution.Will the tech learn with this ‘extra’ help?
              • Will some techs learn a lot about the diag and the features of the tool?
              • For quality training, there needs to be a supportive shop owner. It is harder for the tech

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>

              https://youtu.be/rYUflCxKOLc

              Richard Falco Jr. is an instructor for Carquest Technical Institute (CTI). He is an ASE Master Technician L1 with over 25 years in the auto repair industry. His technical experience includes Domestic, Asian, and European vehicles both at the dealership level and as a successful shop owner. He has instructed technicians and college students in all aspects of automotive repair and currently takes care of our customers, for CTI, throughout the southeastern U.S. Listen to Rich’s previous episodes HERE.

              Jim Cokonis

              Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

              Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

              Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

              Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

              Key Talking Points:

              • Future of trainingJust because of COVID-19 we should be re-thinking training
              •  Virtual training is coming  
              • For leader-led trainers, they have not been out for a few months and not sure when it will change
              • How do we validate and confirm that knowledge transfer has taken place?
              • Has our craft changed?Are we teaching old technology?
              • Is distance learning going to be a key to the future? There are huge conversations being held everywhereShelves were stripped of webcams, headsets, monitors
              • We need to learn Bluetooth, video switchers, cameras, streaming services. 
              • The learning curve is there and the student uptake will need to be measured.
              • Do we need to let some of our old training ideas and techniques die?We are teaching old curriculums through NATEF guidelines that are not in play today. Rebuilding Master Cylinders and Wheel Cylinders as an example
              • Our advisors need to become more involved.
              • The generations learn differently
              • Do cell phones have a purpose in class or in shopsSome have not value
              • Some realize that they are tools
              • Career PathingConsidering the aircraft technician or FAA model to earn a certificate for an area of repairSchool, on-line, interaction, hands-on
              • Multiple Choice Test
              • Demonstrate to an accessory you know the skill
              • Let’s get away from the sage on the stage (Anthony Williams) and downloading information to studentsThe teachers need to be sure the student is comfortable with the new knowledge.
              • Education today in silos. Electrical. Front End. Brakes. Physics is physics
              • Science unites thing
              • We need new blood and new ideas as trainers in the industry
              • Jim Cokonis: “I’m not here to herd cows, I’m here to make hamburger.”
              • Using YouTube. Should we have a peer review team? “Google Scholar” to verify that the videos published have value to the industry with a review board that the repair and technique is safe and correct for vehicle owner
              • On line training get the interaction that may not come from a leader-led class. Ego’s don’t get in the way
              • Will boutique training catch on?Small, intimate, localized training. The trainer comes to the shop. Theory and hands-on
              • Theater-style training with an audience and multi-camera shots with picture in picture streamed to students all over the world.
              • Diag tools today have capabilities to get support, through the tool, to help techs find the solution.Will the tech learn with this ‘extra’ help?
              • Will some techs learn a lot about the diag and the features of the tool?
              • For quality training, there needs to be a supportive shop owner. It is harder for the tech

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              3633de58-54e9-4fe2-b447-f3ffc3ef33eaThu, 28 May 2020 00:15:00 -040046:57falsefull173173THA 173 Training 2020 and Beyond: Future Techniques and Strategies The challenges we have now and into the future, regarding training, are so apparent in this episode. Will you shift and adapt to the many ways of acquiring training into the future. Will we be changing how we deliver knowledge? Do we need to let some of our old training techniques die? Will we embrace career pathing? And will shop owners be more supportive and pay for training? Some of the answers are here now. Rich Falco came to me with this Academy topic and I was hooked. Who wouldn’t want to listen to a discussion on ‘Training 2020 and Beyond: Future Techniques and Strategies. He brought along Jim Cokonis and Matt Fanslow. You know me I’m a very curious person and I want to learn something new every day. This episode brought out both of those traits. In Fact I got more than I anticipated and so will you. Talking points for a great meeting agenda at https://remarkbleresults.biz/a173              Exceeding Customer Expectations With Better Systems and Processes – Jeremy O’Neal and Chris Collins [RR 539]Exceeding Customer Expectations With Better Systems and ProcessesJeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.

              With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop Freedom Auto Repair in Hesperia, CA. Previous episodes HERE.

              Chris Collins Story

              If you absolutely insist on playing by your own rules, living beyond the edge, turning your trials into strengths, your passions into a lifestyle and your ideas into gold…then I’d like to share a little story with you…

              It’s about going against the system, refusing to conform to the 9-to-5 status quo, and achieving a life of freedom, excitement and unlimited possibility that few people believe is even possible.

              It wasn’t always this way though. In fact, it used to flat-out suck.

              You see, growing up, I had a stepfather who was a pastor-missionary in Mexico, which made me a missionary’s kid.

              My early years were spent bouncing between Washington and the downtrodden city of Tijuana, Mexico. During the summers, my mother and I would stay in Washington with my grandparents, while my step-father traveled from church to church, gathering support and coordinating youth groups to build houses for Mexican families on free plots of land given to them by the government.

              As soon as the summer would end, good ol’ Stepdad would shuffle us back down to Mexico, where, on the back of a motorcycle, I’d shoot north across the border each day to attend school on the U.S. side in Chula Vista, Ca. After school, I’d head right back to TJ to do missionary work.

              My stepdad was terrified of the possibility of anything secular grabbing ahold and influencing me into some imaginary wayward path. He only allowed me to attend a private Christian school, where the kids had nothing but the latest, greatest, newest stuff. Meanwhile, I lived on handouts and trotted around in worn-out, old hand-me-downs donated by the church.

              I was constantly teased and bullied—in Mexico for my pale skin and golden hair, and at school, in Chula Vista, for my ragged donated clothing.

              Then, when I was thirteen, during my yearly summer pilgrimage to Washington, my Stepdad abandoned us in the middle of the night, cleaned out our bank accounts, and ran off with a 21-year-old girl from the church, who, it turned out, he’d been having an affair with for years. Mom and I were left homeless in Washington State, without money, resources, or hope. https://chriscollinsinc.com/

               

              Key Talking Points:

              • Running a business- using a system not an idealized version of a business  If you’re not following a system then will have lower numbers
              • Can’t put good people into bad system- system first then people second 
              • Top performing employees thrive on successful systems and processes
              • Good systems are scalable
              • The average shop is short 3 people- 1 in bays, 1 at the counter, 1 at office
              • Dealerships have home-field advantage yet still lose 75% of customers once they sell car
              • Success is a mindset- be open-minded, always ask questions, the enemy is you 
              • Vision 2020Go back home and perform 3 changes you learned within 30 days- 1 change per week
              • Service advisors- Bridging the gap and taking care of customersAre your service advisors spending their time with customers or doing other things because the proper system isn’t in place?
              • Building rapport with the customer- when customers chase you that’s when you lose them 
              • Car delivery- is the car ready and staged for the customer to pick up?  
              • Car is a commodity, not relevant to the relationship with the customer 
              • Customer experience- connect on deeper level, never betray their trust
              • Labeled as “repair shop” for certain customersGaps in visits and high ticket invoices
              • Car is an asset but the customer is a client for life

              Resources:

              • Thanks to Jeremy O'Neal and Chris Collins for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

              Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.

              With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop Freedom Auto Repair in Hesperia, CA. Previous episodes HERE.

              Chris Collins Story

              If you absolutely insist on playing by your own rules, living beyond the edge, turning your trials into strengths, your passions into a lifestyle and your ideas into gold…then I’d like to share a little story with you…

              It’s about going against the system, refusing to conform to the 9-to-5 status quo, and achieving a life of freedom, excitement and unlimited possibility that few people believe is even possible.

              It wasn’t always this way though. In fact, it used to flat-out suck.

              You see, growing up, I had a stepfather who was a pastor-missionary in Mexico, which made me a missionary’s kid.

              My early years were spent bouncing between Washington and the downtrodden city of Tijuana, Mexico. During the summers, my mother and I would stay in Washington with my grandparents, while my step-father traveled from church to church, gathering support and coordinating youth groups to build houses for Mexican families on free plots of land given to them by the government.

              As soon as the summer would end, good ol’ Stepdad would shuffle us back down to Mexico, where, on the back of a motorcycle, I’d shoot north across the border each day to attend school on the U.S. side in Chula Vista, Ca. After school, I’d head right back to TJ to do missionary work.

              My stepdad was terrified of the possibility of anything secular grabbing ahold and influencing me into some imaginary wayward path. He only allowed me to attend a private Christian school, where the kids had nothing but the latest, greatest, newest stuff. Meanwhile, I lived on handouts and trotted around in worn-out, old hand-me-downs donated by the church.

              I was constantly teased and bullied—in Mexico for my pale skin and golden hair, and at school, in Chula Vista, for my ragged donated clothing.

              Then, when I was thirteen, during my yearly summer pilgrimage to Washington, my Stepdad abandoned us in the middle of the night, cleaned out our bank accounts, and ran off with a 21-year-old girl from the church, who, it turned out, he’d been having an affair with for years. Mom and I were left homeless in Washington State, without money, resources, or hope. https://chriscollinsinc.com/

               

              Key Talking Points:

              • Running a business- using a system not an idealized version of a business  If you’re not following a system then will have lower numbers
              • Can’t put good people into bad system- system first then people second 
              • Top performing employees thrive on successful systems and processes
              • Good systems are scalable
              • The average shop is short 3 people- 1 in bays, 1 at the counter, 1 at office
              • Dealerships have home-field advantage yet still lose 75% of customers once they sell car
              • Success is a mindset- be open-minded, always ask questions, the enemy is you 
              • Vision 2020Go back home and perform 3 changes you learned within 30 days- 1 change per week
              • Service advisors- Bridging the gap and taking care of customersAre your service advisors spending their time with customers or doing other things because the proper system isn’t in place?
              • Building rapport with the customer- when customers chase you that’s when you lose them 
              • Car delivery- is the car ready and staged for the customer to pick up?  
              • Car is a commodity, not relevant to the relationship with the customer 
              • Customer experience- connect on deeper level, never betray their trust
              • Labeled as “repair shop” for certain customersGaps in visits and high ticket invoices
              • Car is an asset but the customer is a client for life

              Resources:

              • Thanks to Jeremy O'Neal and Chris Collins for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

              Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              065f7a19-0b83-4079-8d9e-f6d7f735bdc6Tue, 26 May 2020 00:15:00 -040036:36falsefull539539              Status of the Aftermarket – Journalist Mark Phillips [RR 538]Status of the Aftermarket – Journalist Mark PhillipsMark Phillips is editor and publisher of Aftermarket Intel and has been in the automotive aftermarket for more than 12 years. Previously, he was editor of newspapers in several cities in Ohio and Boston. He is a graduate of Ohio Wesleyan University.  Aftermarket Intel HERE.

              Key Talking Points:

              • Automotive industry- essential industry during the pandemicLos Angeles County stay at home orders for next three months but Ohio has more than 90% of businesses are open- long road to reopening as a country
              • To get unemployment down to where it was (4%) it could take up to a decade or more 
              • Easy to stop the economy and have people stay at home, harder to bring people back
              • Travel continued to be limited
              • Manufacturing facilities starting to reopen- are consumers ready to buy/lease vehicles when uncertain about employment? Opportunity for aftermarket repair businesses
              • GDP for the US is $20 trillion, over $20 trillion in debt- cannot stop spending 
              • New legislation of $3 trillion for a relief package
              • Fear and uncertaintyWhat is coming? How to deal with it?   
              • Luxury goods are no longer needed
              • More conservative with stimulus checks
              • VaccinePeople rely on what they know- most are not medical experts
              • Some people do not take flu shots and would be hesitant to take Covid-19 vaccine

              Resources:

              • Thanks to Mark Phillips for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              Mark Phillips is editor and publisher of Aftermarket Intel and has been in the automotive aftermarket for more than 12 years. Previously, he was editor of newspapers in several cities in Ohio and Boston. He is a graduate of Ohio Wesleyan University.  Aftermarket Intel HERE.

              Key Talking Points:

              • Automotive industry- essential industry during the pandemicLos Angeles County stay at home orders for next three months but Ohio has more than 90% of businesses are open- long road to reopening as a country
              • To get unemployment down to where it was (4%) it could take up to a decade or more 
              • Easy to stop the economy and have people stay at home, harder to bring people back
              • Travel continued to be limited
              • Manufacturing facilities starting to reopen- are consumers ready to buy/lease vehicles when uncertain about employment? Opportunity for aftermarket repair businesses
              • GDP for the US is $20 trillion, over $20 trillion in debt- cannot stop spending 
              • New legislation of $3 trillion for a relief package
              • Fear and uncertaintyWhat is coming? How to deal with it?   
              • Luxury goods are no longer needed
              • More conservative with stimulus checks
              • VaccinePeople rely on what they know- most are not medical experts
              • Some people do not take flu shots and would be hesitant to take Covid-19 vaccine

              Resources:

              • Thanks to Mark Phillips for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              50e5f863-8ce5-46c1-a125-6e8542eecb9cFri, 22 May 2020 00:11:00 -040024:56falsefull538538RR 538 Status of the Aftermarket – Journalist Mark Phillips In this episode, I am with, Editor and Publisher, Mark Phillips of Aftermarket Intel covering the state of the aftermarket. Our industry is going through some rough patches with the current stay at home orders and unemployment issues to name a few. There are a lot of uncertainties because a working vaccine has yet to be developed. With the current state of things, we are vigilant and always on a lookout for alleviating and helping in whatever ways we can. Mark speaks to being essential, a vaccine, limited travel, fear and uncertainty and conservative spending to name a few. Find the talking points of this episode at remarkableresults.biz/e538.              Insurance Reviews – What if Scenarios [THA 172]Insurance Reviews - What if ScenariosBambi Crozier, wife and co-owner with Neil Crozier, of Car Clinic in Lowell, AR (Northwest Arkansas), has a passion for the hardworking shop owner. Her vision to Change the Face of Automotive Care motivates and inspires every aspect of her daily operation. She entered the industry in 2012 as an entrepreneur shortly after moving back to Arkansas. She spent more than 11 years at AT&T in client relation roles and has a talent for looking at her business and the auto industry through the lens of a client. Bambi’s previous episodes HERE. Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years. She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process. In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management. Listen to Kim’s Episodes HERE. David Coury, AAI, CIC, is the Senior Account Executive of IGO Insurance Agency. Key Talking Points:
              1. Who can I call to review my insurance to make sure I have everything I need and compare what I have to what others in my industry may have?Your agent is a critical advisor to you
              2. You must trust them. Have lunch. Look them in the eye
              3. Find a specialist, if you can, in the automotive industry
              4. You don’t know what you don’t know. You may not know what to ask that is why a strong relationship with an agent will bring more to the table
              5. What if my building burns down – are my tools covered? Are my clients’ cars covered? Are my employee’s wages covered? Is my lost revenue covered?At fault, not at fault
              6. David says co-insurance is important.You’ll need to be close to the value of building on coverage
              7. Actual rebuild costs, you need to be covered up to 80%
              8. Business interruption for income is criticalYou can get 12 months actual loss sustained
              9. Keeping you even
              10. Read the fine print
              11. Look at replacement costs of new equipment
              12. COVID19Your policies may have a virus/bacteria exclusion
              13. Workman’s comp may have a ‘disease at work clause’
              14. The natural course of events should not be part of your Workmans comp
              15. What if we have an accident in a client car? Is the car covered, are the other people covered, is my driver covered? What if there’s damage to another property?You did the work on a client’s car and something happened. You’ll want comprehensive coverage.
              16. Liability will also cover if the client is driving
              17. Test drives:Non-owned auto liability
              18. Workmans Comp can come into play
              19. There is Garage Keepers coverage
              20. Consider an umbrella policy to cover catastrophic claimsBuy coverage based on your appetite for risk
              21. David sees catastrophic claims $3-5 Million
              22. Umbrellas do not fill gaps. It extends what you already have
              23. Tough to suggest what coverage to get. Your appetite for risk
              24. Consider a personal umbrella also to cover you personally
              25. Insurance follows the vehicle
              26. Look at drive other car coverage for your business
              27. Sexual harassment needs to be an endorsed rider
              28. What if my employee is hurt at work?Workmans Comp
              29. States track your claims and you get an experience modification
              30. Should you self insure small claims, cuts/bruises (a suggestion not the rule)Ask your agent and look at your experience
              31. Let your agent guide you on filing claim
              32. A customer gets hurt on your property (rent or own)If you are leasing, you must read your lease to understand your liability
              33. The landlord can demand you have certain coverage and umbrellas
              34. You need to be sure your landlord has insurance
              35. What if we blow up a motor? Is the damage covered?Carrier can say you touched the engine it is your fault
              36. You need to look at ‘mechanics errors and omissions’ coverage
              37. Also’ broad form product’ coverage on your general liability
              38. Do I need commercial umbrella insurance? What does it cover? Is there a place where there is too much coverage and we become sexy for lawsuits?See #4 above
              39. Cannot get calls or the internet or power to run the tools?Look at the fine print of your policy
              40. Big storm, power is out. But why? Flood? (possibly no coverage)
              41. Many policies exclude overhead transmission lines. 9 of 10 polices do not cover overhead transmission lines
              42. What if there is a big hail storm and it damages all our company cars and client cars outside?Need comprehensive coverage for your cars
              43. There will be a deductible fr the company cars
              44. A stop loss on your garage keepers coverage
              45. Direct and primary coverage has a limitActual cash value for replacement
              46. Look at your flood coverageAnyone can have a flood
              47. What if someone accuses us of unfair employment practices?Employment-related practices policy or endorsement
              48. Wrongful dismissal
              49. Unfair hiring practices
              50. Sexual Harassment
              51. Discrimination
              52. A third party. An outsider comes to your place. Look at this coverage.
              53. Critical to have a handbook and procedures manual that describes how all of these claims are managed
              54. “Fear is the length and shadow of ignorance ”

              Link to previous Insurance Academy #161 HERE. Resources:
              Facebook   Twitter   Linked In   Email Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast...]]>              Bambi Crozier, wife and co-owner with Neil Crozier, of Car Clinic in Lowell, AR (Northwest Arkansas), has a passion for the hardworking shop owner. Her vision to Change the Face of Automotive Care motivates and inspires every aspect of her daily operation. She entered the industry in 2012 as an entrepreneur shortly after moving back to Arkansas. She spent more than 11 years at AT&T in client relation roles and has a talent for looking at her business and the auto industry through the lens of a client. Bambi’s previous episodes HERE. Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years. She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process. In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management. Listen to Kim’s Episodes HERE. David Coury, AAI, CIC, is the Senior Account Executive of IGO Insurance Agency. Key Talking Points:
              1. Who can I call to review my insurance to make sure I have everything I need and compare what I have to what others in my industry may have?Your agent is a critical advisor to you
              2. You must trust them. Have lunch. Look them in the eye
              3. Find a specialist, if you can, in the automotive industry
              4. You don’t know what you don’t know. You may not know what to ask that is why a strong relationship with an agent will bring more to the table
              5. What if my building burns down – are my tools covered? Are my clients’ cars covered? Are my employee’s wages covered? Is my lost revenue covered?At fault, not at fault
              6. David says co-insurance is important.You’ll need to be close to the value of building on coverage
              7. Actual rebuild costs, you need to be covered up to 80%
              8. Business interruption for income is criticalYou can get 12 months actual loss sustained
              9. Keeping you even
              10. Read the fine print
              11. Look at replacement costs of new equipment
              12. COVID19Your policies may have a virus/bacteria exclusion
              13. Workman’s comp may have a ‘disease at work clause’
              14. The natural course of events should not be part of your Workmans comp
              15. What if we have an accident in a client car? Is the car covered, are the other people covered, is my driver covered? What if there’s damage to another property?You did the work on a client’s car and something happened. You’ll want comprehensive coverage.
              16. Liability will also cover if the client is driving
              17. Test drives:Non-owned auto liability
              18. Workmans Comp can come into play
              19. There is Garage Keepers coverage
              20. Consider an umbrella policy to cover catastrophic claimsBuy coverage based on your appetite for risk
              21. David sees catastrophic claims $3-5 Million
              22. Umbrellas do not fill gaps. It extends what you already have
              23. Tough to suggest what coverage to get. Your appetite for risk
              24. Consider a personal umbrella also to cover you personally
              25. Insurance follows the vehicle
              26. Look at drive other car coverage for your business
              27. Sexual harassment needs to be an endorsed rider
              28. What if my employee is hurt at work?Workmans Comp
              29. States track your claims and you get an experience modification
              30. Should you self insure small claims, cuts/bruises (a suggestion not the rule)Ask your agent and look at your experience
              31. Let your agent guide you on filing claim
              32. A customer gets hurt on your property (rent or own)If you are leasing, you must read your lease to understand your liability
              33. The landlord can demand you have certain coverage and umbrellas
              34. You need to be sure your landlord has insurance
              35. What if we blow up a motor? Is the damage covered?Carrier can say you touched the engine it is your fault
              36. You need to look at ‘mechanics errors and omissions’ coverage
              37. Also’ broad form product’ coverage on your general liability
              38. Do I need commercial umbrella insurance? What does it cover? Is there a place where there is too much coverage and we become sexy for lawsuits?See #4 above
              39. Cannot get calls or the internet or power to run the tools?Look at the fine print of your policy
              40. Big storm, power is out. But why? Flood? (possibly no coverage)
              41. Many policies exclude overhead transmission lines. 9 of 10 polices do not cover overhead transmission lines
              42. What if there is a big hail storm and it damages all our company cars and client cars outside?Need comprehensive coverage for your cars
              43. There will be a deductible fr the company cars
              44. A stop loss on your garage keepers coverage
              45. Direct and primary coverage has a limitActual cash value for replacement
              46. Look at your flood coverageAnyone can have a flood
              47. What if someone accuses us of unfair employment practices?Employment-related practices policy or endorsement
              48. Wrongful dismissal
              49. Unfair hiring practices
              50. Sexual Harassment
              51. Discrimination
              52. A third party. An outsider comes to your place. Look at this coverage.
              53. Critical to have a handbook and procedures manual that describes how all of these claims are managed
              54. “Fear is the length and shadow of ignorance ”

              Link to previous Insurance Academy #161 HERE. Resources:
              Facebook   Twitter   Linked In   Email Mobile Listening APP's HERE Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. Buy Carm a Cup of Coffee  This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com]]>              cece830d-d444-4d55-bda8-17e2e47582c0Thu, 21 May 2020 00:15:00 -040050:50falsefull172172THA 172 Insurance What Ifs This episode covers one of your most important responsibilities: risk management. You are going to count this episode as one of your favorites if not one of the most important from this year. With me is Bambi Crozier, Kim Aurenheimer and insurance specialist David Coury, the Sr. Account Executive, IGO Insurance Agency. An abundance of key take-a-way’s or lessons as you listen to learn just one thing! No need to take notes, as a fan of the show you know we create the key talking points that will make a great meeting agenda at remarkableresults.biz/a172 Be sure to review our first episode on insurance risk. It is Academy Episode 161. If you did not hear that one it should be on your list              A Supplier’s Strategy Amid Pandemic – Helping the Service Professional with Lee Walker [RR 537]A Supplier’s Strategy Amid Pandemic - Helping the Service Professional with Lee WalkerLee Walker is the President of Walker Auto Parts in Raleigh-Durham, North Carolina.

              In 2009 Lee rejoined our family business as the first of the third generation of Walkers. Harry G. Walker Jr. started the family’s journey in the automotive aftermarket back in 1960 in Raleigh. Three of his four sons joined him in the business in the 70s and 80s and now there are 6 Walkers working in the business.

              In 2009, when the firm transitioned from being an independent parts supplier into the NAPA family, Iit was Lee's first few months back in the business. His focus was on getting to know and understand their customers and to lead the integration of other business teams into the organization. Walker's acquired and launched a NAPA store every year since 2009 and now are humble and proud to represent NAPA in 35 counties in NC. The team of 725 embodies old school integrity and new school innovation. Lee is poised to lead that team into the future of the next 60 years of the Automotive Aftermarket.

              Key Talking Points:

              • Protecting employees and customers- how to continue to operate Constant communication and being proactive for safe social distancing- abnormal circumstances often open up opportunities for better dialogue  
              • PPE masks, gloves, face shields and drop boxes outside shop doors 
              • Giving resources and advice for PPP Loan for businesses
              • Making customer-facing videos to use on social media and demonstrate safety
              • Let your core beliefs shine through- all have to work together 
              • Value breakdown of a businessSales, relationships and performance 
              • Independent repair shops- faired better than national brands Established customer relationship- loyalty 
              • DigitizingRolling out digital delivery dispatch system
              • A better understanding of repairs- often times $5 filter more important to be rushed for delivery than $180 flywheel
              • Cost of delivery- shouldn’t matter where product comes from as long as there is a committed time of delivery
              • Supply chainsA crisis will expose where supply chains are weak and strong  
              • Supply chains that built robust networks, inventory and supply strategies are thriving right now

              Resources:

              • Thanks to Lee Walker for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

              Learn more about NAPA Smart Sign and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www. NAPAAutoCare.com

              ]]>              Lee Walker is the President of Walker Auto Parts in Raleigh-Durham, North Carolina.

              In 2009 Lee rejoined our family business as the first of the third generation of Walkers. Harry G. Walker Jr. started the family’s journey in the automotive aftermarket back in 1960 in Raleigh. Three of his four sons joined him in the business in the 70s and 80s and now there are 6 Walkers working in the business.

              In 2009, when the firm transitioned from being an independent parts supplier into the NAPA family, Iit was Lee's first few months back in the business. His focus was on getting to know and understand their customers and to lead the integration of other business teams into the organization. Walker's acquired and launched a NAPA store every year since 2009 and now are humble and proud to represent NAPA in 35 counties in NC. The team of 725 embodies old school integrity and new school innovation. Lee is poised to lead that team into the future of the next 60 years of the Automotive Aftermarket.

              Key Talking Points:

              • Protecting employees and customers- how to continue to operate Constant communication and being proactive for safe social distancing- abnormal circumstances often open up opportunities for better dialogue  
              • PPE masks, gloves, face shields and drop boxes outside shop doors 
              • Giving resources and advice for PPP Loan for businesses
              • Making customer-facing videos to use on social media and demonstrate safety
              • Let your core beliefs shine through- all have to work together 
              • Value breakdown of a businessSales, relationships and performance 
              • Independent repair shops- faired better than national brands Established customer relationship- loyalty 
              • DigitizingRolling out digital delivery dispatch system
              • A better understanding of repairs- often times $5 filter more important to be rushed for delivery than $180 flywheel
              • Cost of delivery- shouldn’t matter where product comes from as long as there is a committed time of delivery
              • Supply chainsA crisis will expose where supply chains are weak and strong  
              • Supply chains that built robust networks, inventory and supply strategies are thriving right now

              Resources:

              • Thanks to Lee Walker for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

              Learn more about NAPA Smart Sign and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www. NAPAAutoCare.com

              ]]>              ceaf332f-87de-42da-a336-d4c851745ff7Tue, 19 May 2020 00:13:00 -040028:37falsefull537537A Supplier’s Strategy Amid Pandemic - Helping the Service Professional with Lee Walker I wanted to hear from a jobber on how they are coping internally and supporting their service professional customers. I reached out to Lee Walker, President of Walker Auto Parts in Raleigh-Durham, North Carolina. He is doing his best in helping and adjusting the best way he and his team can to be safe and support the essential shops in his markets. You may want to ask, what is a supplier doing to help in this crisis? Look no further. Let’s get into the supplier’s perspective of the pandemic and what Lee Walker from Walker Auto and Truck a 3rd generation supplier from North Carolina is doing to keep the parts flowing and being there to support their service professional customers. What type of deliveries are critical and hotshot worthy because staffing isn’t what it should be. Are loyalty and relationships important in both directions You can find the key talking points for this episode with Lee Walker at remarkableresults.biz/e537.              Recruiting and Job Search for Industry Technicians and Owners – Elie Massabki [RR 536 ]Recruiting and Job Search for Industry Technicians and Owners - Elie MassabkiElie Massabki is the founder and CEO of Mechanics & Body Shops Marketplace, a company focused on helping auto repair shops find talent and empowering automotive professionals through permanent job placement, free career advice, resume reviews and an App to find permanent jobs with reputable businesses and side/temporary jobs quickly. Elie is an automotive enthusiast who likes fixing his own car and advising business owners on business and HR-related issues. As a corporate executive, he led and coached large teams. He enjoys chatting with technicians on social media and brainstorming on ways to improve the industry. Elie holds a Bachelor of Science in Electrical Engineering (a Minor in Automotive Technology), and a Masters degree in Business Administration.

              Key Talking Points:

              • Replacing technicians during Pandemic 10-15% layoffs right now
              • 70% income impacted with fewer hours/days
              • Average time to find and hire technician normal is 3.5 months
              • Businesses that are getting PPP loan are starting to look ahead for hiring
              • Master techs/diagnostician/specialists are scarce- smart business owners protect and retain them- strong defense is better than a strong offense
              • Temporary placement  More than half of technicians are over the age of 50- next 20 years we will lose half of them to retiring but most will want to continue to work. 
              • Cannot work 50 hours/week but want to help and temporary placement is the answer  
              • Mechanicsmarketplace.com- building vertical, consolidated marketplace for the automotive industryHelp with placement, career advice and resume
              • ASC certifications- part of career growth and education
              • Normally you don’t want to rush hiring- the automotive industry does not have this luxury, technicians make very quick decisions shop owners need to make an equally quick offer   
              • “Try before you hire” - hire for few days 
              • Prepare, plan, get readyBe ahead of the curve when pandemic ends- what are your needs?
              • Replace talent and find better talent for your shop
              • www.MechanicsMarketplace.com

              Resources:

              • Thanks to Elie Massabki for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              Elie Massabki is the founder and CEO of Mechanics & Body Shops Marketplace, a company focused on helping auto repair shops find talent and empowering automotive professionals through permanent job placement, free career advice, resume reviews and an App to find permanent jobs with reputable businesses and side/temporary jobs quickly. Elie is an automotive enthusiast who likes fixing his own car and advising business owners on business and HR-related issues. As a corporate executive, he led and coached large teams. He enjoys chatting with technicians on social media and brainstorming on ways to improve the industry. Elie holds a Bachelor of Science in Electrical Engineering (a Minor in Automotive Technology), and a Masters degree in Business Administration.

              Key Talking Points:

              • Replacing technicians during Pandemic 10-15% layoffs right now
              • 70% income impacted with fewer hours/days
              • Average time to find and hire technician normal is 3.5 months
              • Businesses that are getting PPP loan are starting to look ahead for hiring
              • Master techs/diagnostician/specialists are scarce- smart business owners protect and retain them- strong defense is better than a strong offense
              • Temporary placement  More than half of technicians are over the age of 50- next 20 years we will lose half of them to retiring but most will want to continue to work. 
              • Cannot work 50 hours/week but want to help and temporary placement is the answer  
              • Mechanicsmarketplace.com- building vertical, consolidated marketplace for the automotive industryHelp with placement, career advice and resume
              • ASC certifications- part of career growth and education
              • Normally you don’t want to rush hiring- the automotive industry does not have this luxury, technicians make very quick decisions shop owners need to make an equally quick offer   
              • “Try before you hire” - hire for few days 
              • Prepare, plan, get readyBe ahead of the curve when pandemic ends- what are your needs?
              • Replace talent and find better talent for your shop
              • www.MechanicsMarketplace.com

              Resources:

              • Thanks to Elie Massabki for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              0ab0293b-b369-41e6-924e-6c0d4257747cFri, 15 May 2020 00:15:00 -040027:01falsefull536536RR 536 Recruiting and Job Search for Industry Technicians and Shop Owners - Elie Massabki In this episode, I’m with (ELI) Massabki, founder and CEO of Mechanics Marketplace). (ELI) and I are talking help with placement, career advice, and resumes. We get into average time to hire, making an offer and the pressure because master diagnosticians are scare and the technician average age the pressure of retirement on the industry.Find the talking points, that will make fora great meeting agenda at remarkableresults.biz/e536. I’m sure you will be enlightened once you are done with the episode. If you are a tech looking for a job or a shop owner who is always recruiting this episode if for you. Keep in mind the pressure of the pandemic and let’s beat the curve on keeping your technician staff whole. Find the key talking points at remarkableresults.biz/e536              Multi Shop Operations – Acquisition – Selling [THA 171]Multi Shop Operations - Acquisition - Selling

              https://youtu.be/VTp_2k2_Cuc

              Greg Bunch is the owner of Aspen Auto Clinic, a five-location automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug. Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his garage, to an award-winning multi-location business.

              Greg is currently a board member for the STEM-based charter school call “Automotive Institute of Science & Technology” and on the Advisory board of Ratchet and Wrench Magazine. Greg is also a board member of the Autocare organization and a certified instructor for the Worldpac Training Institute and Carquest Technical Institute. Greg’s unwavering passion for the industry has also led him to form a company called Transformers Institute, a coaching and training company dedicated to transforming the automotive industry.

              Listen to Greg’s previous episodes HERE. Transformers Institute HERE.

              Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.

              Doug Grills from AutoStream Car Care Center is a chain of FIVE family-owned, automotive service facilities that deliver honest and professional automotive repair and maintenance services to customers in the Greater Baltimore/Washington, DC area. Doug along with his partner Rick Levitan has been around the service station business for over 25 years and have built their reputation by offering best-in-class service to their customers.

              All AutoStrem Car Care technicians are ASE Certified and the shops are AAA approved. Listen to Doug’s previous episodes HERE.

              Key Talking Points:

              • Don’t fall in love with an opportunityA magazine survey a few years ago: 56% of shop owners wanted to be out of business by 2020. They are shopping their business
              • Disciplines to haveLocation, Location, LocationDo your research, internet search on demographics, traffic count
              • Cash is King
              • Team, People
              • If you don’t have strong systems and processes don’t even consider growing to another location
              • Standard Operating Procedures (SOP) are required to scaleWritten and documentedWriting it down forces you to understand it and know how it works.
              • Perpetually tweaked
              • Each operation should engage with the customer the same way and operate the same way
              • Watch the movie ‘The Founder’ all about Ray Kroc from McDonald’s
              • Watch the TV show ‘The Profit’ all about People, Process and Product
              • A diamond in the rough could entice youLong time business
              • You feel strongly you can turn it around. The Potential with new energy and perspective
              • Strong location and business that is not keeping up
              • You know your strategy, systems, processes and people will work in the marketplace
              • If the owner is the reason for the business and he/she leaves this could impact your diamond
              • Everyone wants $1,000,000 for their business but the numbers must substantiate it. It is an emotional life work valueThe seller needs to show you how they came up with $1MAn emotional issue
              • What is your cash flow
              • Strenght in the fundamentals of the business
              • Come to common ground
              • Understand the multiple or blue sky value (premium above cash flow)
              • You must have good financial statements
              • Make sure your business can function without you and be profitableNo vacation for years
              • Consider a broker to help you legitimize your valueThere are pros and cons to hire a broker
              • There are fees and the process may be longer
              • Show no emotion to the seller over the asking price
              • A Business Broker will be able to help make the numbers real
              • Your banker will not let you over-invest
              • The final number will constituteWill the owner carry paper
              • Do they want one check
              • Do they want a monthly check to support their income once retired/sell
              • Cash is King and so is your BankerYou need a good cash position, well-capitalized
              • A banking relationship is key. Highly suggest community banks versus the large nationals
              • Practice Profit First to put cash in places that you can not spend it.War chest monies for tough times and growth
              • Lines of credit are important when you need them. Pandemic is perfect example of a huge need
              • Determine a strong or smart multiplierA multiplier is the monies paid for a business over and above the EBITDA (earnings before interest, taxes, depreciation, and amortization) depending on the value of the business in the marketplace and to the buyer. For example, the business makes an average of $200K for the last three years. Because of the marketplace, location and many other factors the multiplier could be 3.5 times, therefore $200K x 3.5 would be $700K to offer for the business
              • Multipliers vary but can be stable within a market or at a premium for a top-flight business. Multip shop operators will get a higher multiple.
              • Pandemic has put some holds on private equity invests however there will be opportunities to grow because some shop owners are going to want to call it quits and there will be some great locations to choose from
              • To research a demographic profile on a location you can get from Google and there is also traffic count available.Income levels, cars per household, etc. are necessary to help evaluate the location
              • Ask around from businesses in the area and town
              • Look at Google reviews
              • Permits for buildings and growth in the town
              • Is the area alive are dead
              • You can pay for this information
              • A gut check is to ask yourself if you would want the business if there wasn’t an auto shop in it?
              • The location and demographics It needs to fit your business model
              • Performing a strong due diligence review is a must and will provide you information to help you make a smart decision
              • You get paid on what you are doing and the buyer find the synergies to help him afford the deal. The better your business runs and the more profit it has will get you a premium price or multiple.

               

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free...]]>

              https://youtu.be/VTp_2k2_Cuc

              Greg Bunch is the owner of Aspen Auto Clinic, a five-location automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug. Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his garage, to an award-winning multi-location business.

              Greg is currently a board member for the STEM-based charter school call “Automotive Institute of Science & Technology” and on the Advisory board of Ratchet and Wrench Magazine. Greg is also a board member of the Autocare organization and a certified instructor for the Worldpac Training Institute and Carquest Technical Institute. Greg’s unwavering passion for the industry has also led him to form a company called Transformers Institute, a coaching and training company dedicated to transforming the automotive industry.

              Listen to Greg’s previous episodes HERE. Transformers Institute HERE.

              Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.

              Doug Grills from AutoStream Car Care Center is a chain of FIVE family-owned, automotive service facilities that deliver honest and professional automotive repair and maintenance services to customers in the Greater Baltimore/Washington, DC area. Doug along with his partner Rick Levitan has been around the service station business for over 25 years and have built their reputation by offering best-in-class service to their customers.

              All AutoStrem Car Care technicians are ASE Certified and the shops are AAA approved. Listen to Doug’s previous episodes HERE.

              Key Talking Points:

              • Don’t fall in love with an opportunityA magazine survey a few years ago: 56% of shop owners wanted to be out of business by 2020. They are shopping their business
              • Disciplines to haveLocation, Location, LocationDo your research, internet search on demographics, traffic count
              • Cash is King
              • Team, People
              • If you don’t have strong systems and processes don’t even consider growing to another location
              • Standard Operating Procedures (SOP) are required to scaleWritten and documentedWriting it down forces you to understand it and know how it works.
              • Perpetually tweaked
              • Each operation should engage with the customer the same way and operate the same way
              • Watch the movie ‘The Founder’ all about Ray Kroc from McDonald’s
              • Watch the TV show ‘The Profit’ all about People, Process and Product
              • A diamond in the rough could entice youLong time business
              • You feel strongly you can turn it around. The Potential with new energy and perspective
              • Strong location and business that is not keeping up
              • You know your strategy, systems, processes and people will work in the marketplace
              • If the owner is the reason for the business and he/she leaves this could impact your diamond
              • Everyone wants $1,000,000 for their business but the numbers must substantiate it. It is an emotional life work valueThe seller needs to show you how they came up with $1MAn emotional issue
              • What is your cash flow
              • Strenght in the fundamentals of the business
              • Come to common ground
              • Understand the multiple or blue sky value (premium above cash flow)
              • You must have good financial statements
              • Make sure your business can function without you and be profitableNo vacation for years
              • Consider a broker to help you legitimize your valueThere are pros and cons to hire a broker
              • There are fees and the process may be longer
              • Show no emotion to the seller over the asking price
              • A Business Broker will be able to help make the numbers real
              • Your banker will not let you over-invest
              • The final number will constituteWill the owner carry paper
              • Do they want one check
              • Do they want a monthly check to support their income once retired/sell
              • Cash is King and so is your BankerYou need a good cash position, well-capitalized
              • A banking relationship is key. Highly suggest community banks versus the large nationals
              • Practice Profit First to put cash in places that you can not spend it.War chest monies for tough times and growth
              • Lines of credit are important when you need them. Pandemic is perfect example of a huge need
              • Determine a strong or smart multiplierA multiplier is the monies paid for a business over and above the EBITDA (earnings before interest, taxes, depreciation, and amortization) depending on the value of the business in the marketplace and to the buyer. For example, the business makes an average of $200K for the last three years. Because of the marketplace, location and many other factors the multiplier could be 3.5 times, therefore $200K x 3.5 would be $700K to offer for the business
              • Multipliers vary but can be stable within a market or at a premium for a top-flight business. Multip shop operators will get a higher multiple.
              • Pandemic has put some holds on private equity invests however there will be opportunities to grow because some shop owners are going to want to call it quits and there will be some great locations to choose from
              • To research a demographic profile on a location you can get from Google and there is also traffic count available.Income levels, cars per household, etc. are necessary to help evaluate the location
              • Ask around from businesses in the area and town
              • Look at Google reviews
              • Permits for buildings and growth in the town
              • Is the area alive are dead
              • You can pay for this information
              • A gut check is to ask yourself if you would want the business if there wasn’t an auto shop in it?
              • The location and demographics It needs to fit your business model
              • Performing a strong due diligence review is a must and will provide you information to help you make a smart decision
              • You get paid on what you are doing and the buyer find the synergies to help him afford the deal. The better your business runs and the more profit it has will get you a premium price or multiple.

               

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>f164e4b8-cb5f-4e02-a170-8898708147a6Thu, 14 May 2020 00:15:00 -040048:49falsefull171171THA 171 Discipline for Multi Shop Operations - Acquisition - Selling This episode is on multi-shop operations and especially the opportunities that will exist in light of the pandemic. You may be one who is thinking of selling or growing. My MSO team of Dwayne Myers, Dynamic Automotive, Frederick, MD (four locations), Doug Grills, AutoStream Car Care Center, multi-shop owner, Baltimore, MD (Six Locations) and Greg Bunch, Aspen Auto Clinic, Denver, (5 Locations) This panel has a pile of wisdom to share on growth opportunities, selling and operations. We’ve compiled the key talking points from Dwayne, Greg and Doug and you can find them at remarkableresults.biz/a170. They would make a great meeting agenda or t ctics on your strategic plans for growth or succession.              Dealing With the Loss of a Job or a Business – With Dolah Saleh [RR 535]Dealing With the Loss of a Job or a Business - With Dolah SalehThrough her advice columns, books, and seminars, Dolah Saleh has sought to help others make choices that honor who they are and what they want to accomplish. Ms. Saleh is an educator, lecturer, and author with more than 20 years of counseling others in making optimal life choices.

               Ms. Saleh is the author of a few non-fiction books and one commissioned, Dating and the Pursuit of Happiness (DRM Net Inc., 1998), which helped people understand their personality “type” in a relationship and provided practical advice for pursuing a happy, fulfilling love life. Her last book, It IS All About You (Balboa Press, Hay House, 2018), which addresses lifelong questions in the search for meaning. 

              Dolah's website www.loveinyourlife.com that includes a podcast and provides commentary on career as well as general life reflections.

              Major corporations have hired Ms. Saleh as a career transition consultant. These companies include Allied Signal, Praxair, American General Life Insurance, Cargill Inc., Carleton Technologies, General Motors, Moog Inc., M & T Bank, Praxair Inc., Tyco International, University of Buffalo and the Xerox Corporation. To assist in her practice, she has used and is certified in various psychological assessment instruments to provide her clients with appropriate guidance toward life-changing decisions. 

              Key Talking Points:

              • Grieving- experience loss (person, job, business, etc), shock, denial, anger, depression, acceptanceGrieving is not a linear process- goes in and out of all stages of grief
              • Separating yourself from what met your needs that is now gone. What do you do next?
              • Losing a job- grieving about the job and the people they worked with
              • No set grieving timeline- find strength and consider what you can offer to a prospective employer?
              • Networking- most helpful during the grieving processReach out to people for comfort, advice, support and brainstorm next career change
              • Develop a marketing plan for yourself 
              • Always a positive and negative way too look at everything in lifeOpportunity to reevaluate your career- how happy have you been? Is this an opportunity to pursue something else that you would enjoy more? What jobs are related to what you were doing?
              • We all have something to give, you have value, you have worth- what are your talents? What are your strengths and gifts? Self-analysis- sit with someone who knows you/used to work for/colleague/peer and listen to their input 
              • Tony Robbin’s website DISC assessment, Clifton Strengths Finder Test, Birkman Test
              • Support of your spouseLean on them and accept support, don’t hide the loss of job because of ‘failure’ mentality 
              • Acceptance and mobilization- move forwardMeet with someone for coffee, talk about your ideas

              Resources:

              • Thanks to Dolah Saleh for her contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

              Learn more about NAPA PROimage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www. NAPAAutoCare.com

              ]]>              Through her advice columns, books, and seminars, Dolah Saleh has sought to help others make choices that honor who they are and what they want to accomplish. Ms. Saleh is an educator, lecturer, and author with more than 20 years of counseling others in making optimal life choices.

               Ms. Saleh is the author of a few non-fiction books and one commissioned, Dating and the Pursuit of Happiness (DRM Net Inc., 1998), which helped people understand their personality “type” in a relationship and provided practical advice for pursuing a happy, fulfilling love life. Her last book, It IS All About You (Balboa Press, Hay House, 2018), which addresses lifelong questions in the search for meaning. 

              Dolah's website www.loveinyourlife.com that includes a podcast and provides commentary on career as well as general life reflections.

              Major corporations have hired Ms. Saleh as a career transition consultant. These companies include Allied Signal, Praxair, American General Life Insurance, Cargill Inc., Carleton Technologies, General Motors, Moog Inc., M & T Bank, Praxair Inc., Tyco International, University of Buffalo and the Xerox Corporation. To assist in her practice, she has used and is certified in various psychological assessment instruments to provide her clients with appropriate guidance toward life-changing decisions. 

              Key Talking Points:

              • Grieving- experience loss (person, job, business, etc), shock, denial, anger, depression, acceptanceGrieving is not a linear process- goes in and out of all stages of grief
              • Separating yourself from what met your needs that is now gone. What do you do next?
              • Losing a job- grieving about the job and the people they worked with
              • No set grieving timeline- find strength and consider what you can offer to a prospective employer?
              • Networking- most helpful during the grieving processReach out to people for comfort, advice, support and brainstorm next career change
              • Develop a marketing plan for yourself 
              • Always a positive and negative way too look at everything in lifeOpportunity to reevaluate your career- how happy have you been? Is this an opportunity to pursue something else that you would enjoy more? What jobs are related to what you were doing?
              • We all have something to give, you have value, you have worth- what are your talents? What are your strengths and gifts? Self-analysis- sit with someone who knows you/used to work for/colleague/peer and listen to their input 
              • Tony Robbin’s website DISC assessment, Clifton Strengths Finder Test, Birkman Test
              • Support of your spouseLean on them and accept support, don’t hide the loss of job because of ‘failure’ mentality 
              • Acceptance and mobilization- move forwardMeet with someone for coffee, talk about your ideas

              Resources:

              • Thanks to Dolah Saleh for her contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

              Learn more about NAPA PROimage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www. NAPAAutoCare.com

              ]]>              42a4519b-682b-4eb4-b446-4177e2509454Tue, 12 May 2020 00:15:00 -040024:00falsefull535535Dealing With the Loss of a Job or a Business - With Dolah Saleh There is always a positive and negative way to look at everything in life. Most of all, acceptance of change is the remedy! They say no man is an island so we must take advantage of the networks we have. Dolah Saleh, author and outplacement and executive search coach and consultant brings her perspective to get from point A to B and prove that a dose of positivity can go a long way. No doubt many are facing outcomes and decisions that you would have never expected just three months ago. Listen intently to some very powerful advice from Dolah Saleh. Talking points for this episode are at remarkableresults.biz/e535              Gamification – Changing Behavior with Kent Bullard [RR 534]Gamification - Changing Behavior with Kent BullardKent Bullard. Find Kent's other episodes HERE.

              Key Talking Points:

              • Gamification- changing behavior, designing an experienceHow do you engage people with game theory?
              • Focus on process orientation than goal orientation- not outcome focused, be action focused
              • Customer’s want to come back again
              • The Big E’sEnvironment: Physical triggers for customers and employees- is it distracting them or focusing? Putting mirror by phone so service advisors smile when they answer the phone  
              • Engagement: What, how, when, do they interact with each other? Instruction- walk in door, reward is smell of cookies  
              • Rules of play- “restrictions” calling customer back by certain time determined by shop and try to beat that time   
              • Effect: What are possible outcomes during experience? Illusion of choice- simplify set of outcomes that you can control 
              • Design experience- three service advisors, two on phone, one has green light on desk and is waiting to help customer 
              • Emershion: How do I continue to convince customers to keep coming back?  Marketing and advertising- emails or phone calls as touch point
              • Easy and positive experience equals customers wanting to come back 
              • Evolution: Adding new things to your process, always be evolving, constant and consistent growth. People get bored easily   DVI in shop
              • Experimentation- Customers using rules and restrictions to create difference experience  Be aware and flexible- have limitations or expiration on promotional discounts
              • Enjoyment and EventsExpected to pay certain amount and ends up paying less  
              • End game: what ways do we continue to engage customers? Mentor-ship, rewards points, events, involve customers with community

              Resources:

              • Thanks to Kent Bullard for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              ]]>              Kent Bullard. Find Kent's other episodes HERE.

              Key Talking Points:

              • Gamification- changing behavior, designing an experienceHow do you engage people with game theory?
              • Focus on process orientation than goal orientation- not outcome focused, be action focused
              • Customer’s want to come back again
              • The Big E’sEnvironment: Physical triggers for customers and employees- is it distracting them or focusing? Putting mirror by phone so service advisors smile when they answer the phone  
              • Engagement: What, how, when, do they interact with each other? Instruction- walk in door, reward is smell of cookies  
              • Rules of play- “restrictions” calling customer back by certain time determined by shop and try to beat that time   
              • Effect: What are possible outcomes during experience? Illusion of choice- simplify set of outcomes that you can control 
              • Design experience- three service advisors, two on phone, one has green light on desk and is waiting to help customer 
              • Emershion: How do I continue to convince customers to keep coming back?  Marketing and advertising- emails or phone calls as touch point
              • Easy and positive experience equals customers wanting to come back 
              • Evolution: Adding new things to your process, always be evolving, constant and consistent growth. People get bored easily   DVI in shop
              • Experimentation- Customers using rules and restrictions to create difference experience  Be aware and flexible- have limitations or expiration on promotional discounts
              • Enjoyment and EventsExpected to pay certain amount and ends up paying less  
              • End game: what ways do we continue to engage customers? Mentor-ship, rewards points, events, involve customers with community

              Resources:

              • Thanks to Kent Bullard for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              ]]>              409b5daa-066d-43bd-877e-2460f5bb10f3Fri, 08 May 2020 00:15:00 -040042:21falsefull534534RR 534 Gamification - Changing Behavior with Kent Bullard In this episode, I’m with Kent Bullard whose ideas were innovative and imaginative as we approach clients and customers through a gaming perspective. We might get interesting insights and strategies to use as a template within our customer base to keep them hooked to what we are offering by looking at the gaming industry. This is definitely a change of pace and a strategy most familiar with our gaming generation. Gaming platform rakes in successes due to a single main objective, User Experience. If you have it, people will always get back to you for more! This is what Kent is trying to incorporate in our industry. Being more proactive to the needs of the customers, being goal-oriented, and have fun doing it! Find the talking points at remarkableresults.biz/e534.              Looking Ahead to the New Normal -Part 1 [THA 170]Looking Ahead to the New Normal - Part 1

              https://youtu.be/fw3hK27YdEs

              Kevin Eckler is a native New Englander who moved to New York State’s Hudson Valley with his parents back in the mid-1980’s. Kevin began his automotive career at the age of 14, pushing a broom in a mom and pop shop in Rhode Island, he attended a trade school, graduating at the top of his class and went right to work as a tech in a prestigious Porsche/Audi dealership in Cape Cod. Kevin continued his dealership work when he moved to NY and eventually came to work for two brothers who owned Foreign Car Specialists. When the owners retired in 1995, Kevin bought the business and the rest is history. Kevin’s previous episodes HERE.

              Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

              AJ Nealey got the mechanical bug at a young age playing with Legos. The bug quickly escalated to wrenching on his own car in high school, to his first full-time job as a technician and also to a racing career.

              He started Nealey Auto Service, Edgewater, MD, out of his one bay garage in 2011 after his racing career came to an end. After he married his wife, Stephanie, in 2014. AJ and Stephanie decided to focus all energy and resources to grow Nealey Auto Service. It all started with taking RLO Training’s Guerilla Shop Management course. Since then, they have grown to a 9 bay facility with 8 employees and have increased sales a total of 1172% since then. Listen to AJ’s previous episodes HERE.

              Key Talking Points:

              • Family dynamic will change keeping safe at work as to not risk bringing COVID-19 in the home and visa versa
              • We must be on our ‘A’ game and create a clean work environment, produce a sanitized customer experience, to present a clean work environment to our customers and team.
              • Telecommuting may become more prevalent than ever. Work centers, call centers, and cubicle farms may become a thing of the pastA decline in commercial property rented for these purposes
              • New software to help in work productivity while telecommuting
              • Miles driven will be affected.
              • Will public transportation decline because of close proximity and sanitary conditions?Will affect miles driven to the plus.
              • What about ride-sharing. Will that be considered clean/safe
              • Wearing a mask should be standard until there is medicine or a vaccine that will treat COVID19
              • Customers, like a fleet, will want to be sure you are providing a clean and safe environmentYou’ll need to create and instill protocols to manage clean, safe and sanitized
              • Get the local health care experts to help you in creating the right sanitizing program
              • We will have legal obligations that are yet to be determined, but you need to demonstrate extreme responsibility and the ‘do right rule’
              • The perception of your customer to the safety at your shop will be critical. Just because you do doesn’t mean they know. Put your safety concerns upfront to your customer.
              • Will concierge service be included in your labor rate or be an add on?Will pick-up and drop off become the norm. Many different thoughts
              • Protecting your team during pick-ups and disinfecting
              • Not all your people will be willing to risk exposureYou need to get on top of this
              • Building a strong ‘board of director’ type advisors. Your banker, attorney, accountant and insurance agent. These relationships have always been important but now with the pandemic, you realize the value of them.
              • Be a Warrior!
              • New car sales will have an impactVIO, miles driven, age of the vehicle will have both positive and negative impact on the aftermarket.
              • Electric Vehicle sales may slow because of the price of gas. A short term impact
              •  Reaching out to clients to see if they are OK is not a bad thing. Being connected and feeling of fulfillment may be important in the future.
              • Client follow up to see if they need anything and they are safe
              • Share your protocols with your clients so that they understand what you do for the safety of your team and them.
              • Put more humanity into your relationships
              • As you have discovered yourself as a more caring business person who is at the ready to help … continue it post-pandemicSupport beyond automotive repair
              • The pandemic has made us more responsible and will continue
              • Stop believing: This Is The Way I’ve Always Done It!  
              • Having a coach has made a world of difference to all shop owners that engaged one. Going forward the need for the mentor/advisor/accountability partner will enhance and strengthen your business.
              • Opportunity for growth is on the horizon

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>

              https://youtu.be/fw3hK27YdEs

              Kevin Eckler is a native New Englander who moved to New York State’s Hudson Valley with his parents back in the mid-1980’s. Kevin began his automotive career at the age of 14, pushing a broom in a mom and pop shop in Rhode Island, he attended a trade school, graduating at the top of his class and went right to work as a tech in a prestigious Porsche/Audi dealership in Cape Cod. Kevin continued his dealership work when he moved to NY and eventually came to work for two brothers who owned Foreign Car Specialists. When the owners retired in 1995, Kevin bought the business and the rest is history. Kevin’s previous episodes HERE.

              Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

              AJ Nealey got the mechanical bug at a young age playing with Legos. The bug quickly escalated to wrenching on his own car in high school, to his first full-time job as a technician and also to a racing career.

              He started Nealey Auto Service, Edgewater, MD, out of his one bay garage in 2011 after his racing career came to an end. After he married his wife, Stephanie, in 2014. AJ and Stephanie decided to focus all energy and resources to grow Nealey Auto Service. It all started with taking RLO Training’s Guerilla Shop Management course. Since then, they have grown to a 9 bay facility with 8 employees and have increased sales a total of 1172% since then. Listen to AJ’s previous episodes HERE.

              Key Talking Points:

              • Family dynamic will change keeping safe at work as to not risk bringing COVID-19 in the home and visa versa
              • We must be on our ‘A’ game and create a clean work environment, produce a sanitized customer experience, to present a clean work environment to our customers and team.
              • Telecommuting may become more prevalent than ever. Work centers, call centers, and cubicle farms may become a thing of the pastA decline in commercial property rented for these purposes
              • New software to help in work productivity while telecommuting
              • Miles driven will be affected.
              • Will public transportation decline because of close proximity and sanitary conditions?Will affect miles driven to the plus.
              • What about ride-sharing. Will that be considered clean/safe
              • Wearing a mask should be standard until there is medicine or a vaccine that will treat COVID19
              • Customers, like a fleet, will want to be sure you are providing a clean and safe environmentYou’ll need to create and instill protocols to manage clean, safe and sanitized
              • Get the local health care experts to help you in creating the right sanitizing program
              • We will have legal obligations that are yet to be determined, but you need to demonstrate extreme responsibility and the ‘do right rule’
              • The perception of your customer to the safety at your shop will be critical. Just because you do doesn’t mean they know. Put your safety concerns upfront to your customer.
              • Will concierge service be included in your labor rate or be an add on?Will pick-up and drop off become the norm. Many different thoughts
              • Protecting your team during pick-ups and disinfecting
              • Not all your people will be willing to risk exposureYou need to get on top of this
              • Building a strong ‘board of director’ type advisors. Your banker, attorney, accountant and insurance agent. These relationships have always been important but now with the pandemic, you realize the value of them.
              • Be a Warrior!
              • New car sales will have an impactVIO, miles driven, age of the vehicle will have both positive and negative impact on the aftermarket.
              • Electric Vehicle sales may slow because of the price of gas. A short term impact
              •  Reaching out to clients to see if they are OK is not a bad thing. Being connected and feeling of fulfillment may be important in the future.
              • Client follow up to see if they need anything and they are safe
              • Share your protocols with your clients so that they understand what you do for the safety of your team and them.
              • Put more humanity into your relationships
              • As you have discovered yourself as a more caring business person who is at the ready to help … continue it post-pandemicSupport beyond automotive repair
              • The pandemic has made us more responsible and will continue
              • Stop believing: This Is The Way I’ve Always Done It!  
              • Having a coach has made a world of difference to all shop owners that engaged one. Going forward the need for the mentor/advisor/accountability partner will enhance and strengthen your business.
              • Opportunity for growth is on the horizon

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              ab4d9cf5-f8dc-44c3-9c99-6c894c2262c3Thu, 07 May 2020 00:15:00 -040047:15falsefull170170THA 170 The New Normal This open discussion covered critical topics like being on your A-game to protect our team and customers, this may not change for some time they say. What will miles driven do to our business? The Do Right Rule and legal obligations and the future with a strong board of directors to help support a stronger business, among others. The panel for this Academy on a view of what the new normal may look like is Greg Buckley, Buckley’s Auto Care, Wilmington, DE, AJ Nealey, Nealey Auto Service, Edgewater, MD, and Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY Find the talking points which would make a great meeting agenda at remarkableresults.biz/a170              Debate: Just Say Yes – I Wish I Could – Darren Adams and Brett Bohlmann [RR 533]Debate: Just Say Yes - I Wish I Could - Darren Adams and Brett BohlmannPanel:

              • Darren Adams from Dryfork Diesel and Auto in Carthage, MO
              • Brett Bohlman from HWY 7 Service Center, Newell, IA

              Talking Points:

              • “Just say yes, I wish I could”
              • Brett lost technician- lower car count and sell more. Technician spend more time on a vehicle, less processing time
              • Top 20% make up 80% of the business- “I wish I could” to other customers and schedule around top 20% customers
              • “Just say yes”- is more of an attitude and mindset, how can you say yes today or tomorrow, ideally get the customer into the shop within 24-48 hours. 
              • Cannot over ‘filter’ your customer but need to say yes to the right customer- saying yes to every customer invites chaos into the shop 
              • Salesman time is important- filtering qualified prospects
              • Get testing done in the morning, repairs in afternoon
              • Need to have proper front counter service advisors- just as important as technicians 
              • Training is investing in yourself and employees
              • Problems associated with people are due to lack of leadership- work on leading yourself the way you wish someone else would’ve led you. Be humble, don’t let pride get the best of you. It’s the struggle that helps you grow.

              Resources:

              • Thanks to Darren Adams and Brett Bohlmann for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

              Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www. NAPAAutoCare.com

              ]]>              Panel:

              • Darren Adams from Dryfork Diesel and Auto in Carthage, MO
              • Brett Bohlman from HWY 7 Service Center, Newell, IA

              Talking Points:

              • “Just say yes, I wish I could”
              • Brett lost technician- lower car count and sell more. Technician spend more time on a vehicle, less processing time
              • Top 20% make up 80% of the business- “I wish I could” to other customers and schedule around top 20% customers
              • “Just say yes”- is more of an attitude and mindset, how can you say yes today or tomorrow, ideally get the customer into the shop within 24-48 hours. 
              • Cannot over ‘filter’ your customer but need to say yes to the right customer- saying yes to every customer invites chaos into the shop 
              • Salesman time is important- filtering qualified prospects
              • Get testing done in the morning, repairs in afternoon
              • Need to have proper front counter service advisors- just as important as technicians 
              • Training is investing in yourself and employees
              • Problems associated with people are due to lack of leadership- work on leading yourself the way you wish someone else would’ve led you. Be humble, don’t let pride get the best of you. It’s the struggle that helps you grow.

              Resources:

              • Thanks to Darren Adams and Brett Bohlmann for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

              Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www. NAPAAutoCare.com

              ]]>              47c3362f-1ddf-4022-9462-300632171ac5Tue, 05 May 2020 00:15:00 -040045:04falsefull533533Debate: Just Say Yes - I Wish I Could - Darren Adams and Brett Bohlman Listen to your aftermarket colleagues Dareen Adams Dryfork Diesel and Auto in Carthage, MO 64836, and Brett Bohlman from HWY 7 Service Center, Newell, IA. They had a very respectful discussion on the Just Say Yes sales strategy. They are both sides of the issue yet found some common ground on how they grow their businesses. “Just say yes”- is more of an attitude and mindset, how can you say yes today or tomorrow, ideally get the customer into the shop within 24-48 hours. Darren says you cannot over ‘filter’ your customer but need to say yes to the right customer- saying yes to every customer invites chaos into the shop. The talking points are at https://remarkableresults.biz/e533              Trainers Speak to Their Craft [RR 532]Trainers Speak to Their CraftG Jerry Truglia is well known for his automotive training through his company ATTS: Automotive Technician Training Services, where he covers topics ranging from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group. G Jerry Truglia Previous Episodes HERE.

              Dave Hobbs automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana. After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics. Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.

              Dave is currently the lead technical trainer and course developer for Delphi Product and Service Solutions. In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society). Dave’s previous episodes HERE.

              Peter Orlando Sr. Curriculum Developer/Technical Instructor at Advance Auto Parts Carquest Technical Institute.

              Talking Points:

              • Takes months to prepare and put together, document stories, real-world scenarios 
              • Build relationships with students- students respond better to instructors that do not talk down to them, encourage networking and asking questions 
              • Technicians often have an ego- they can fix any car, but need to also admit they don’t know everything, often feel embarrassed or afraid to ask questions
              • Constant reading and research on curriculum  
              • Retention of information- poll questions and feedback  
              • Keeping students engaged- move around the room, have students highlight and underline during class
              • Becoming an instructor doesn’t happen overnight- need to be seasoned over time, always someone smarter than you who you need advice from
              • Sometimes you need grace from your audience- constructive feedback and criticism 

              Resources:

              • Thanks to G Jerry Truglia, Peter Orlando, and Dave Hobbs for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              ]]>              G Jerry Truglia is well known for his automotive training through his company ATTS: Automotive Technician Training Services, where he covers topics ranging from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group. G Jerry Truglia Previous Episodes HERE.

              Dave Hobbs automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana. After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics. Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.

              Dave is currently the lead technical trainer and course developer for Delphi Product and Service Solutions. In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society). Dave’s previous episodes HERE.

              Peter Orlando Sr. Curriculum Developer/Technical Instructor at Advance Auto Parts Carquest Technical Institute.

              Talking Points:

              • Takes months to prepare and put together, document stories, real-world scenarios 
              • Build relationships with students- students respond better to instructors that do not talk down to them, encourage networking and asking questions 
              • Technicians often have an ego- they can fix any car, but need to also admit they don’t know everything, often feel embarrassed or afraid to ask questions
              • Constant reading and research on curriculum  
              • Retention of information- poll questions and feedback  
              • Keeping students engaged- move around the room, have students highlight and underline during class
              • Becoming an instructor doesn’t happen overnight- need to be seasoned over time, always someone smarter than you who you need advice from
              • Sometimes you need grace from your audience- constructive feedback and criticism 

              Resources:

              • Thanks to G Jerry Truglia, Peter Orlando, and Dave Hobbs for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              ]]>              46a30e35-0747-4c97-8618-ff241650293cFri, 01 May 2020 00:15:00 -040030:21falsefull532532RR 532 Trainers Speak to Their Craft In this episode, I’m with G Jerry Truglia from Automotive Technician Training Services, Dave Hobbs, from Delphi Product and Service Solutions and Peter Orlando from Carquest Technical Institute. Becoming an instructor doesn’t happen overnight. It’s like fine wine, it gets better with time and age. All trainers work hard to create seminars and sometimes go to their mentors or people that are smarter than they are. Find the talking points at remarkableresults.biz/e532. This episode will prove to be a useful career development guide.              The Relationship you Have with Your Accountant – Beyond the Numbers [THA 169]The Relationship you Have with Your Accountant – Beyond the Numbers

              https://youtu.be/xvnvoc4yZ60

              Hunt Demarest, CPA Paar-Melis. Hunt is Accredited in Business Valuation and a licensed Certified Public Accountant that has been with the firm since 2006. He specializes in business taxes, valuations, and does consult work with our clients all across the country. When he’s not in the office, Hunt enjoys spending time with his family, golfing, working on and racing his cars.

              Travis Troy, Honest Wrenches, DesMoines, IA. Travis, 29 years young, graduated From DMACC Ankeny, IA Automotive Technology Program in 2012, Received my Accredited Automotive Manager in 2019 and will be completing the 4 Year ATI program this fall. Opened Honest Wrenches Automotive Repair in May of 2011 started while still in college and renting a storage 500sqft storage unit. We since moved to a 2800sqft unit, and just completed our 2800sqft expansion for a total of 5600sqft. He employs a total of 9 Employees.

              Mike Leeches Quality Motors, Laguna Niguel, CA (leaches)

              Key Talking Points:

              • Travis is leaning on his accountant during these times
              • Ask them the tough questions
              • These unprecedented times has proven the strategy of having a CPA firm working with you that goes beyond the numbers
              • In the case of the firm Parr-Melis, who have hundreds of automotive shop owner clients, they can help you compare yourself to others within our industry
              • You accountant can help you plan for your future by keeping an eye of your cash and debt position
              • Both Travis and Mike have a business coach and they credit both for making their business the success it is today
              • Travis is a zero debt person, yet he knows there is good debt, but his recent expansion was paid for with cash
              • Putting money away weekly is a great disciplineMake it automatic
              • Moving to a new accounting firm is a difficult thing to do especially if you have a long term relationship.Evaluate if you are getting your money’s worth
              • You get another set of eyes
              • Strategic planning
              • Anyone can do a tax return
              • Heavily on the education element of financial statements
              • Accounts can also learn from you
              • Have your numbers compared to others in the industry. You need benchmarks to understand your performanceBenchmarks are a guide. You need a budget based on unique situations at your business and your marketplace
              • Your numbers must be matched to your goals
              • The tendency to always look at the P or L and review your ‘net profit’ line.Critical information in the P or L (Profit or Loss) Statment
              • The Balance Sheet also needs to be understoodYour cash position, your receivables, your debt, accruals
              • Your accountant should drive your discipline to get your numbers in each month.You should see your financial statements at a steady time each month
              • This is historical data, a snapshot, and you if you need to fix something the later you get your results the longer you don’t get a chance to correct or discover a problem
              • Moving into the ‘new normal’ you need good financial data
              • Onboarding to a new accounting firmSwitching to a new accountant is like switching to a new SMS (Shop Management System)You are too comfortable
              • You need to ask yourself what do you want from a new accountant
              • You need a good foundation to start with by your accountant understanding what you currently have
              • Gather all the proper information
              • Training on understanding your current system in-depth, such as Quickbooks

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>

              https://youtu.be/xvnvoc4yZ60

              Hunt Demarest, CPA Paar-Melis. Hunt is Accredited in Business Valuation and a licensed Certified Public Accountant that has been with the firm since 2006. He specializes in business taxes, valuations, and does consult work with our clients all across the country. When he’s not in the office, Hunt enjoys spending time with his family, golfing, working on and racing his cars.

              Travis Troy, Honest Wrenches, DesMoines, IA. Travis, 29 years young, graduated From DMACC Ankeny, IA Automotive Technology Program in 2012, Received my Accredited Automotive Manager in 2019 and will be completing the 4 Year ATI program this fall. Opened Honest Wrenches Automotive Repair in May of 2011 started while still in college and renting a storage 500sqft storage unit. We since moved to a 2800sqft unit, and just completed our 2800sqft expansion for a total of 5600sqft. He employs a total of 9 Employees.

              Mike Leeches Quality Motors, Laguna Niguel, CA (leaches)

              Key Talking Points:

              • Travis is leaning on his accountant during these times
              • Ask them the tough questions
              • These unprecedented times has proven the strategy of having a CPA firm working with you that goes beyond the numbers
              • In the case of the firm Parr-Melis, who have hundreds of automotive shop owner clients, they can help you compare yourself to others within our industry
              • You accountant can help you plan for your future by keeping an eye of your cash and debt position
              • Both Travis and Mike have a business coach and they credit both for making their business the success it is today
              • Travis is a zero debt person, yet he knows there is good debt, but his recent expansion was paid for with cash
              • Putting money away weekly is a great disciplineMake it automatic
              • Moving to a new accounting firm is a difficult thing to do especially if you have a long term relationship.Evaluate if you are getting your money’s worth
              • You get another set of eyes
              • Strategic planning
              • Anyone can do a tax return
              • Heavily on the education element of financial statements
              • Accounts can also learn from you
              • Have your numbers compared to others in the industry. You need benchmarks to understand your performanceBenchmarks are a guide. You need a budget based on unique situations at your business and your marketplace
              • Your numbers must be matched to your goals
              • The tendency to always look at the P or L and review your ‘net profit’ line.Critical information in the P or L (Profit or Loss) Statment
              • The Balance Sheet also needs to be understoodYour cash position, your receivables, your debt, accruals
              • Your accountant should drive your discipline to get your numbers in each month.You should see your financial statements at a steady time each month
              • This is historical data, a snapshot, and you if you need to fix something the later you get your results the longer you don’t get a chance to correct or discover a problem
              • Moving into the ‘new normal’ you need good financial data
              • Onboarding to a new accounting firmSwitching to a new accountant is like switching to a new SMS (Shop Management System)You are too comfortable
              • You need to ask yourself what do you want from a new accountant
              • You need a good foundation to start with by your accountant understanding what you currently have
              • Gather all the proper information
              • Training on understanding your current system in-depth, such as Quickbooks

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

              ]]>              90cf89d5-3c40-4db2-92c7-3b9388cf6c1fThu, 30 Apr 2020 00:15:00 -040042:05falsefull169169THA 169 The Relationship You Have With Your Accountant - Beyond the Numbers I’m with Hunt Demarest, CPA with the firm Paar Melis, and shop owners, Travis Troy, Honest Wrenches, DesMoines, IA and Mike Leeches Quality Motors, Laguna Niguel, CA In this episode we are going to examine the relationship you have with your accountant. Since COVID-19 the strategy of having top-notch advisors, like a CPA, is proven. Even if you have a long term accountant, this episode will help you understand the role they should pay in your business. Talking points available at https://remarkableresults.biz/a169/              Bright Light Shines from this Business Coaches Round-Table [RR 531]Bright Light Shines from this Business Coaches Round-TableBob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation. Bob’s previous episodes are HERE.

              Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE.

              Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.

              Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

              His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

              Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

              Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.

              Barry Barrett covers the premise of the book that builds a foundation for negotiation on the basis of understanding the other party through empathy and active listening skills.

              During Barry’s career as a Service Manager and top salesperson, he honed his talents in communicating with people.

              Barry is tireless in his pursuit of excellence in the automotive industry and in all that he does. His passion for providing tools to train owners and their teams to the next level is unlimited. He is a Ziglar Legacy Certified Coach. Find Barry’s other episodes HERE.

              Key Talking Points:

              • First Coaches Round Table was a Vision in 2017. It was Episode 208 Link HERE
              • Takes time to gain experience, need to continue to listen and share with others your experiences to shorten the learning curve
              • Experience is often the name we give to mistakes- ask advice and opinion
              • Insanity- doing the same thing over and over again expecting different results, coaches want you to do different things and change to get different results. Starting building confidence with each change.  
              • RPRS (Right People Right Seat): Share same values, get it - want it and have the capacity to do it, know what is expected and held to standard with accountability 
              • The right team in place have careers not jobs- have you found your passion? Can you afford the mistakes the wrong person makes in your business? 
              • Cannot lose revenue by coming to training- you are rewarding your team with efforts, come back more educated and gain a better perspective by networking with others. Training is an investment, not a cost. If you’re not at training, how are you going to compete with the shops that are?
              • Math not magic to increase efficiency 
              • Millennial wants to participate and be involved in business- contribute and want respect, not just about fixing cars
              • Succession planning- The biggest failure is not getting a succession person involved in the business side early enough. Takes 4-7 years to put a proper plan together for internal systems and processes are in place. Not selling hard assets.
              • The average shop is understaffed by three people- bays, front counter, back office. You cannot maximize productivity when understaffed.
              • If you don’t confront problems in business then you condone it

              Resources:

              • Thanks to Bob Greenwood, Maylan Newton, Bill Haas, and Barry Barrett for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

              Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation. Bob’s previous episodes are HERE.

              Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE.

              Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.

              Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

              His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

              Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

              Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.

              Barry Barrett covers the premise of the book that builds a foundation for negotiation on the basis of understanding the other party through empathy and active listening skills.

              During Barry’s career as a Service Manager and top salesperson, he honed his talents in communicating with people.

              Barry is tireless in his pursuit of excellence in the automotive industry and in all that he does. His passion for providing tools to train owners and their teams to the next level is unlimited. He is a Ziglar Legacy Certified Coach. Find Barry’s other episodes HERE.

              Key Talking Points:

              • First Coaches Round Table was a Vision in 2017. It was Episode 208 Link HERE
              • Takes time to gain experience, need to continue to listen and share with others your experiences to shorten the learning curve
              • Experience is often the name we give to mistakes- ask advice and opinion
              • Insanity- doing the same thing over and over again expecting different results, coaches want you to do different things and change to get different results. Starting building confidence with each change.  
              • RPRS (Right People Right Seat): Share same values, get it - want it and have the capacity to do it, know what is expected and held to standard with accountability 
              • The right team in place have careers not jobs- have you found your passion? Can you afford the mistakes the wrong person makes in your business? 
              • Cannot lose revenue by coming to training- you are rewarding your team with efforts, come back more educated and gain a better perspective by networking with others. Training is an investment, not a cost. If you’re not at training, how are you going to compete with the shops that are?
              • Math not magic to increase efficiency 
              • Millennial wants to participate and be involved in business- contribute and want respect, not just about fixing cars
              • Succession planning- The biggest failure is not getting a succession person involved in the business side early enough. Takes 4-7 years to put a proper plan together for internal systems and processes are in place. Not selling hard assets.
              • The average shop is understaffed by three people- bays, front counter, back office. You cannot maximize productivity when understaffed.
              • If you don’t confront problems in business then you condone it

              Resources:

              • Thanks to Bob Greenwood, Maylan Newton, Bill Haas, and Barry Barrett for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search HERE.
              • Love what we do? Buy Carm a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

              Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visit www.NAPAAutoCare.com

              ]]>              6d28a1b5-1f5a-40c9-84ca-c72a796dfb10Tue, 28 Apr 2020 00:15:00 -040052:50falsefull531531RR 531 Bright Light Shines from this Business Coaches Roundtable - Vision 2020 The first coaches roundtable was episode 208 from Vision 2017. Now back at Vision 2020 ‘pre-COVID’ reliving that first-panel discussion. Did I ever tell you how much I love putting panels together!! As we head through these unprecedented times this episode will help quench your thirst for some great advice from some of the industries brightest. Hear from full-time aftermarket’s coaches, Maylan Newton, Barry Barrett, Bill Haas, and Bob Greenwood. They’ve got important drops on succession planning, right person right seat, the math of efficiency, and the fact that every shop is understaffed by three people and a lot more. Find our coaches’ bio and this episode talking points at remarkableresults.biz/e531 this episode serves as another stepping stone on your path to remarkable results!              Carrie Lynn Rodenberg and Kim Walker on Social Media [RR 530]Carrie Lynn Rodenberg and Kim Walker on Social MediaCarrie-Lynn Rodenberg, the owner of Turnkey Marketing, founded her boutique marketing firm after moving from New York where she was in charge of the direct response marketing for a 10 BILLION dollar company (Emblem Health). She went on to be the Director of Marketing and won the 2nd place Infusionsoft Ultimate Marketer Of The Year Award.

              Carrie-Lynn graduated from the University of Virginia, which is considered a “Public Ivy League University” and is one of the top 25 universities in the United States. She is a hard charger that is a total marketing nerd. Most weekends you can find her reading books on business and marketing, playing with her two dogs Paxton and Charlotte, or volunteering at church. She and her husband/business partner, James, live in the Kansas City Metro.

              Turnkey Marketing was founded on the principle that all work done well is important. The work done in the aftermarket automotive industry is important – it keeps us and our cars safe, and lets us live with much more freedom.

              Carrie-Lynn says “Turnkey Marketing exists to help shops effectively communicate in their community, with their customers, and potential customers, all the good work they do so that your repair shop can be known as the trusted, “go-to” shop in your area”. Turnkey Marketing does this by providing cutting-edge marketing that actually works and increases car count.

              Turnkey Marketing is a family-owned and operated “one-stop-shop” boutique marketing firm that does everything from social media campaigns to providing the professional shop an entire marketing department. Find her previous episodes HERE.  Turn-Key Marketing Website HERE

               

              Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they engaged with Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that.

              She is on the Car Care Council’s Women’s Board, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes HERE. Shop Marketing Pros Website HERE.

              Talking Points:

              • Facebook- always changingBusinesses can now be involved in community groups from the business Facebook page- want to see personality and encouraging 
              • Some groups do not allow posts about businesses, some let you promote the company on a certain day of week
              • Be transparent and a resource- commenting and responding to questions is a valuable form of promoting the business without promoting it   
              • People use social media to engage with others, learn, be entertained- connect with people
              • Social media has to reflect the culture of the business.
              • InstagramIs your customer on Instagram? Find out who they are, what they care about and where they hang out- embrace what your customer wants
              • Be all in- post pictures, videos, boomerangs, IGTV, stories
              • Stay relevant and stay human- document what you do “Women in Business Day”
              • People love dogs and kids, show employees with their animals/kids- all trust factors that show you’re a real person
              • Celebratory occasions for team members- birthdays, new babies
              • Community events, fundraisers, training 
              • New marketing clientsBeing overwhelmed and need help
              • Not updated with marketing and social media- don’t have time or knowledge
              • Need owners to be partner- clear understanding and expectation from the beginning from both parties, be all in
              • Want real photos/videos from business
              • Marketing Scent: All marketing “smells the same” and is consistent with the website, social media, postcards, emails, call waiting etc
              • Episode 516 “Our customers don’t know how we make our sausage, and it’s time they learn”

               

              Resources:

              • Thanks to Carrie-Lynn Rodenberg and Kim Walker for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              ]]>              Carrie-Lynn Rodenberg, the owner of Turnkey Marketing, founded her boutique marketing firm after moving from New York where she was in charge of the direct response marketing for a 10 BILLION dollar company (Emblem Health). She went on to be the Director of Marketing and won the 2nd place Infusionsoft Ultimate Marketer Of The Year Award.

              Carrie-Lynn graduated from the University of Virginia, which is considered a “Public Ivy League University” and is one of the top 25 universities in the United States. She is a hard charger that is a total marketing nerd. Most weekends you can find her reading books on business and marketing, playing with her two dogs Paxton and Charlotte, or volunteering at church. She and her husband/business partner, James, live in the Kansas City Metro.

              Turnkey Marketing was founded on the principle that all work done well is important. The work done in the aftermarket automotive industry is important – it keeps us and our cars safe, and lets us live with much more freedom.

              Carrie-Lynn says “Turnkey Marketing exists to help shops effectively communicate in their community, with their customers, and potential customers, all the good work they do so that your repair shop can be known as the trusted, “go-to” shop in your area”. Turnkey Marketing does this by providing cutting-edge marketing that actually works and increases car count.

              Turnkey Marketing is a family-owned and operated “one-stop-shop” boutique marketing firm that does everything from social media campaigns to providing the professional shop an entire marketing department. Find her previous episodes HERE.  Turn-Key Marketing Website HERE

               

              Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they engaged with Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that.

              She is on the Car Care Council’s Women’s Board, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes HERE. Shop Marketing Pros Website HERE.

              Talking Points:

              • Facebook- always changingBusinesses can now be involved in community groups from the business Facebook page- want to see personality and encouraging 
              • Some groups do not allow posts about businesses, some let you promote the company on a certain day of week
              • Be transparent and a resource- commenting and responding to questions is a valuable form of promoting the business without promoting it   
              • People use social media to engage with others, learn, be entertained- connect with people
              • Social media has to reflect the culture of the business.
              • InstagramIs your customer on Instagram? Find out who they are, what they care about and where they hang out- embrace what your customer wants
              • Be all in- post pictures, videos, boomerangs, IGTV, stories
              • Stay relevant and stay human- document what you do “Women in Business Day”
              • People love dogs and kids, show employees with their animals/kids- all trust factors that show you’re a real person
              • Celebratory occasions for team members- birthdays, new babies
              • Community events, fundraisers, training 
              • New marketing clientsBeing overwhelmed and need help
              • Not updated with marketing and social media- don’t have time or knowledge
              • Need owners to be partner- clear understanding and expectation from the beginning from both parties, be all in
              • Want real photos/videos from business
              • Marketing Scent: All marketing “smells the same” and is consistent with the website, social media, postcards, emails, call waiting etc
              • Episode 516 “Our customers don’t know how we make our sausage, and it’s time they learn”

               

              Resources:

              • Thanks to Carrie-Lynn Rodenberg and Kim Walker for their contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Love what we do, buy a cup of coffee HERE.

              Be socially involved and in touch with the show:

              Facebook   Twitter   Linked In   Email

              Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

              ]]>              75de1d54-3d48-4c42-818f-ee366280fe6dFri, 24 Apr 2020 00:15:00 -040039:49falsefull530530RR 530 Kim Walker and Carrie Lynn Rodenberg on Social Media In this episode, I’m with Kim Walker from Shop Marketing Pros and Carrie-Lynn Rodenburg from Turnkey Marketing. We are all over social media and the power managing it can bring to your business. Enjoy the talk about Facebook, Instagram, and how a good social media program should work. Find the talking points, with Kim and Carrie-Lynn, that would make a great meeting agenda at remarkableresults.biz/e530              Success Stories from the Coaching Front Lines PART 2 [THA 168]Success Stories from the Coaching Front Lines PART 2

              https://youtu.be/kZxX79sFyMU

               

              Mike McGroarty has been an auto care professional for over 35 years. He grew up in the family business working for his father. After graduating from trade school in 1982, Mike leased his own Shell auto care center. 

              In 2002 Mike sold his auto care center and purchased land and built his own 6,000 sq. ft. repair facility. He ran this shop successfully for the next fifteen years and in 2017 sold the business.

               After years of running these two successful shops, Mike joined Dave Justice at Repair Shop of Tomorrow as a coach. With his 35 years of success in the business, Mike feels he has a lot to offer other shop owners. Repair Shop of Tomorrow is a completely comprehensive program for independent automotive repair facilities that encompasses done for you marketing, instruction on creating and implementing Standard Operating Procedures, and labor tracking, and comes complete with accountability coaching that creates real results.

              Mike has been happily married to his wife Coreen for over 33 years and they have one son.

               

              Mike Bennett has been in the industry since 1985. He is an ASE Master Tech who has worked for GM as Technician, Shop Foreman, Service Manager and Service Director for 2 locations.

              Mike bought his current shop, Mike’s Kars, in Gettysburg, PA in 1999. It is a a four-bay shop with 3 technicians. In 2011, he became a full-time coach with Automotive Training Institute helping shop owner’s to re-engineer and grow their businesses. Mike Bennett's previous episodes HERE.

               

              Mike McGroarty Stories

              • Partner buy out needed a 30% increase in sales. The perfect client.New owner needed business acumen tools to grow the business
              • The client did everything he was told to do
              • The business is now at $2M
              • The client is always asking the right questions
              • The owner puts a lot of time and effort on their business cultureIf you are not working on your culture, someone is. You need to have the lead on your culture
              • Meeting keep the team in touch and on the same page 
              • Not making any money, GP is lowWhat does not making money mean to the client?
              • Did not get a paycheck in 2019
              • Mike believes in paying himself first, funding a retirement account and saving for a rainy day (ironic as we face Covid-19)
              • Fleet accounts can be great for the business or a drain.Gross margin is a major killer as shops discount to get and keep the business
              • Fleet customers pay slow and you’ll need to fund your cash flow
              • Some clients have a fear factor to lose a fleet account. Taking a deep dive (do the math) you can see where the volume may be at break-even at best
              • The client had to believe that making money was the path to survival. They had to accept that
              • Discovery found out that without processes and good system the team treats margins and customers differently. Everyone on the same page  

              Mike Bennett Stories

              • Generational succession- overcoming obstacles and creating a new paradigmBusiness around since 1947
              • A management system change helped bring about this story
              • Slow to change
              • SMS system crashed predicating the 2nd generation to leave
              • Father was stubborn to change gave keys to son who at that time did not have any formal training
              • The business was struggling to stay alive
              • Ingrained belief systems and stuck in a paradigm from 1947
              • You have to create a Do environment by teaching the how and the why
              • Almost always changing the belief system is the hardest to do
              • It is about creating leadership for the entire organization
              • Relaunched family business to grow to $2M business
              • Generational roadblock is prevalent in 80% of family successions 
              • Many clients who come into a coaching program are wide open to ideas, change and will listen and do. Coaches can have the biggest impact on. That would be 80% who join a coaching group

               

              • What’s possible- “you don’t understand, WE CAN’T DO THAT HERE”A stable business with a standard business model
              • This client philosophically just could not believe in what he was asked to do
              • Margins, labor rates cannot be changed. You don’t understand!
              • The client did not believe that they were worth it
              • When you value yourself your people and customers will value you also
              • The client had to get over the ‘What is not possible’ mental block
              • Being the nicest guy at a low price did not make him valuable
              • Profit is not a dirty word
              • Successful coaching comes from momentumThe belief in the value of what he did for the client
              • Owners need to envision what can be different
              • Having full transparency with his team as he created a functional structure that included processes and systemsSharing your beliefs
              • Clent had a personal challenge that took him away from the businessCouldn’t communicate with the shop
              • The business continued to operate without him
              • Stayed engaged with coaching
              • Embraces the processes and systems that owner put into place
              • Was able to add another shop to his business

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              ]]>

              https://youtu.be/kZxX79sFyMU

               

              Mike McGroarty has been an auto care professional for over 35 years. He grew up in the family business working for his father. After graduating from trade school in 1982, Mike leased his own Shell auto care center. 

              In 2002 Mike sold his auto care center and purchased land and built his own 6,000 sq. ft. repair facility. He ran this shop successfully for the next fifteen years and in 2017 sold the business.

               After years of running these two successful shops, Mike joined Dave Justice at Repair Shop of Tomorrow as a coach. With his 35 years of success in the business, Mike feels he has a lot to offer other shop owners. Repair Shop of Tomorrow is a completely comprehensive program for independent automotive repair facilities that encompasses done for you marketing, instruction on creating and implementing Standard Operating Procedures, and labor tracking, and comes complete with accountability coaching that creates real results.

              Mike has been happily married to his wife Coreen for over 33 years and they have one son.

               

              Mike Bennett has been in the industry since 1985. He is an ASE Master Tech who has worked for GM as Technician, Shop Foreman, Service Manager and Service Director for 2 locations.

              Mike bought his current shop, Mike’s Kars, in Gettysburg, PA in 1999. It is a a four-bay shop with 3 technicians. In 2011, he became a full-time coach with Automotive Training Institute helping shop owner’s to re-engineer and grow their businesses. Mike Bennett's previous episodes HERE.

               

              Mike McGroarty Stories

              • Partner buy out needed a 30% increase in sales. The perfect client.New owner needed business acumen tools to grow the business
              • The client did everything he was told to do
              • The business is now at $2M
              • The client is always asking the right questions
              • The owner puts a lot of time and effort on their business cultureIf you are not working on your culture, someone is. You need to have the lead on your culture
              • Meeting keep the team in touch and on the same page 
              • Not making any money, GP is lowWhat does not making money mean to the client?
              • Did not get a paycheck in 2019
              • Mike believes in paying himself first, funding a retirement account and saving for a rainy day (ironic as we face Covid-19)
              • Fleet accounts can be great for the business or a drain.Gross margin is a major killer as shops discount to get and keep the business
              • Fleet customers pay slow and you’ll need to fund your cash flow
              • Some clients have a fear factor to lose a fleet account. Taking a deep dive (do the math) you can see where the volume may be at break-even at best
              • The client had to believe that making money was the path to survival. They had to accept that
              • Discovery found out that without processes and good system the team treats margins and customers differently. Everyone on the same page  

              Mike Bennett Stories

              • Generational succession- overcoming obstacles and creating a new paradigmBusiness around since 1947
              • A management system change helped bring about this story
              • Slow to change
              • SMS system crashed predicating the 2nd generation to leave
              • Father was stubborn to change gave keys to son who at that time did not have any formal training
              • The business was struggling to stay alive
              • Ingrained belief systems and stuck in a paradigm from 1947
              • You have to create a Do environment by teaching the how and the why
              • Almost always changing the belief system is the hardest to do
              • It is about creating leadership for the entire organization
              • Relaunched family business to grow to $2M business
              • Generational roadblock is prevalent in 80% of family successions 
              • Many clients who come into a coaching program are wide open to ideas, change and will listen and do. Coaches can have the biggest impact on. That would be 80% who join a coaching group

               

              • What’s possible- “you don’t understand, WE CAN’T DO THAT HERE”A stable business with a standard business model
              • This client philosophically just could not believe in what he was asked to do
              • Margins, labor rates cannot be changed. You don’t understand!
              • The client did not believe that they were worth it
              • When you value yourself your people and customers will value you also
              • The client had to get over the ‘What is not possible’ mental block
              • Being the nicest guy at a low price did not make him valuable
              • Profit is not a dirty word
              • Successful coaching comes from momentumThe belief in the value of what he did for the client
              • Owners need to envision what can be different
              • Having full transparency with his team as he created a functional structure that included processes and systemsSharing your beliefs
              • Clent had a personal challenge that took him away from the businessCouldn’t communicate with the shop
              • The business continued to operate without him
              • Stayed engaged with coaching
              • Embraces the processes and systems that owner put into place
              • Was able to add another shop to his business

              Resources:


              Facebook   Twitter   Linked In   Email

              Mobile Listening APP's HERE

              Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

              Buy Carm a Cup of Coffee 

              This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

              ]]>              b0967e7c-4ff4-4781-8aac-12a8c2d95b19Thu, 23 Apr 2020 00:15:00 -040042:29falsefull168168THA 168 Stories from the Coaching Front Lines Part 2 Listen to four stories from the front lines that you may just relate to. Think back. You’ve got a story to tell about your life and your business. Business coaches Mike Bennett from ATI and Mike McGroarty from Repair Shop of Tomorrow share four client stories of metamorphosis. Not only will you hear the individual strategies for their clients, but what becomes of them. I love hearing stories and relating them to my situation and also look at alternative solutions to get to the same end. Enjoy a story on a partner buy out and the company needing a 30% increase in sales to pull it off. Also overcoming a low Gross Profit. A good story on the challenges of a huge generational paradigm shift and the proverbial “We can’t do that here, you just don’t understand!’ Excuse. Talking points at remarkableresults.biz/a168/              Derek Kaufman on the Future of Battery Electric Drive Vehicles [RR 529]Derek Kaufman on the Future of Battery Electric Drive VehiclesFor 40 years, Derek Kaufman has worked in the Transportation Industry with positions ranging from VP Marketing and Product Planning for Freightliner Trucks, SR VP of Sales, Marketing and Customer Support for Hino Trucks, President of Diesel Technology Co, a subsidiary of Penske Corporation, VP of Fixed Operations for Smart USA and CEO of Mission Motors Company.

              Derek is also an entrepreneur. He founded C3 Network, LLC in 1997 to help clients launch new products in the transportation industry.

              Today, Derek is a Managing Partner at Schwartz Advisors, LLC doing Mergers & Acquisition support and company growth work in the auto and heavy-duty aftermarket. He continues his role as President of C3 Network.

              Derek serves on the boards of several companies and is a regular conference speaker at auto aftermarket and trucking conferences. Listen to Derek's previous episodes HERE.

              Talking Points:

              • BEVs or Battery Electric Vehicles have only battery power – no engine at all
              • PHEVs are Plug-in Hybrids – they have battery packs that can be charged from the grid and have enough battery power to propel the vehicle for a certain number of miles before their internal combustion engine kicks in to keep the vehicle moving
              • Mild and Micro Hybrids – these are hybrid vehicles where the ICE engine drives an alternator to build up a battery pack. In mild hybrids, the motors can add power to the ICE power train. In micro hybrids like stop-start systems you have a battery that will drive a starter to bring the ICE engine back on after it stops to save fuel at an intersection.
              • In the USA, about 2.1% of our sales were full BEVs in 2019. To put that in perspective, the number one country in the world for BEV sales was Norway at 49% -- a strong market for Tesla
              • Number 2 was Iceland at 19%, then you fall down 8.2% for number 3 Sweden.
              • China is driving hard for BEVs but they were only at 4.2% last year.
              • It is interesting to note that if California was its own country – and lots of people would say it is – it would be right up with Sweden at over 8% BEV sales in 2019. If you go to San Diego, or sections of LA or the Bay Area – you would think that Tesla has a 30% market share – California is the epicenter of their sales.
              • Our estimate is that only .22% of cars in shops are BEVs today and that only grows to under 4% in the next ten years.
              • The European Union is all in on electric drive – and they are driving the market by imposing a 95 gram per kilometer CO2 emission limit on vehicle manufacturers.
              • You have everyone trying to sell cars in Europe rushing to add BEVs to their product lines even though the consumers in that market are continuing to buy high powered ICEs and even turning now to SUVs. So BEVs are going to be money-losing propositions for a lot of years for OEMs in Europe.The UK just announced a ban on ICE gas and diesel engines as of 2035 – that was pulled up from 2040
              • France has a ban slated for 2040 – but Paris is blocking ICE cars by 2030
              • China isn’t doing a nationwide ban but is talking about regional bans – and they are making it really difficult or impossible to build any new ICE production capacity in the country.
              • The US has been lagging other countries for a number of reasons – our geography makes the whole issue of battery range a tougher issue than in a lot of the European countries where you have less chance of even reaching a car’s range limitWe’re a light truck and SUV country – over 70% of new car sales are light trucks in this country so I think the adoption of BEVs will change once those vehicle designs include electric drive.
              • So we’re projecting a slower climb for the USA – the Schwartz Advisors model is showing 16% BEV sales by 2035.
              • Rivian as a true inflection point for BEVs in this country and maybe in the world.R.J. Scaringe in Detroit has done a tremendous job of attracting both people and investment for his company. He has people like Mark Vinnels the former director of engineering for McLaren and Jeff Hammoud who was the Chief Designer of the Jeep Cherokee and the new Wrangler – he has raised $2.85 billion dollars from companies like Amazon, Ford, Cox Automotive and T. Rowe Price – he bought the Mitsubishi assembly plant in Normal Illinois and is ramping up production now.
              • The Rivian design is unique too – both a pickup truck and an SUV and both are built on what is called a skateboard – that’s a platform that keeps the electric drive motors and battery very low on the frame which allows a lot of flexibility of what kind of body can be put on the chassis.
              • Amazon invests $700 million in Rivian and turns right around and orders 100,000 Amazon Prime delivery vans using the Rivian drive system.
              • Rivian is actually moving from aspirational to inspirational – they’re going to show how electric drive can take you off-road – or offer contractors electric-powered tools – they are going to make BEVs really multidimensional – and I think that will be a turning point.
              • Tesla has been brilliant at establishing the BEV as not only a viable product but as a truly desirable design – they have understood the aspirational approach of Tesla owners to make this world a better place.
              • Because of Covid19 Chinese companies will now have a harder time launching new products in the USA – but the Byton design is really interesting.Daniel Kirchet has a long history of running automotive companies in China – He was Managing Director of Infiniti China, President of Dongfeng and the VP of Sales of BMW Brilliance which is the China-based BMW production company – he is now running a company that is launching an SUV this year called the M-Byte – it is a beautiful car with a really good electric drive system 
              • JCI’s battery range included lithium-ion batteries for BEVs but the vast majority of their product line was associated with micro and mild hybrids – they spent a lot of time at conferences showing a chart that had hybrids taking over the market with BEVs representing under 15% of global production. But a few things could be changing that scenario.A series of breakthroughs in technology
              • New range estimates for the best BEVs are now over 400 miles
              • New fast chargers are building batteries up to 80% of a full charge in under 30 minutes – but there are many reports of graphene applications allowing much faster charging
              • If battery charging times begin to approach the time it takes to fill a gas tank, Derek say all bets are off on hybrid growth
              • At the end of the day, hybrids are expensive to produce for OEMs and may make it really hard for them to earn profits
              • Just one year ago, we were talking about vehicle manufacturers investing a combined $90B in BEV programs. The latest number is something like $300B led by Volkswagen
              • Tesla gets all the BEV headlines in the USA they have led the way for sure – but if you want to talk about scale, you need to talk about the VW MEB program.They have created a modular component platform called Modularer E-Antriebs Baukasten in German. Translate that to English as Modular Electric Propulsion Platform or MEB
              • Components can be mixed and matched to configure different vehicle form factors.
              • VW is licensing the technology to other OEMs. Ford, for example, will be using VW components in future BEVs.
              • VW is projecting 70 new BEV models to be introduced in the next 10 years with over 22 million vehicles produced in that time
              • But there are a lot of factors in figuring the well to wheel green house gas impact of various power sources. The BEV vehicle does not pollute as it idles, it doesn’t increase its emission level as it accelerates, it does not put out particulates that are a really big issue in urban centers.We really don’t talk about power sources and their relationship to climate change very consistently or accurately. 
              • If we really wanted to make every BEV a truly clean vehicle, we would be generating all power with the new nuclear power designs or maybe we would be converting faster to hydrogen fuel cells.
              • Hyundai, Honda, and Toyota have all developed hydrogen fuel cell designs and recently, BMW has announced a hydrogen vehicle. So maybe we should be shifting our percentage curves in that direction in the future

              Resources:

              • Thanks to Derek Kaufman for his contribution to the aftermarket’s premier podcast.
              • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
              • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
              • Find every podcast episode HERE.
              • Every episode segmented by Series HERE.
              • Key Word Search For 40 years, Derek Kaufman has worked in the Transportation Industry with positions ranging from VP Marketing and Product Planning for Freightliner Trucks, SR VP of Sales, Marketing and Customer Support for Hino Trucks, President of Diesel Technology Co, a subsidiary of Penske Corporation, VP of Fixed Operations for Smart USA and CEO of Mission Motors Company.

                Derek is also an entrepreneur. He founded C3 Network, LLC in 1997 to help clients launch new products in the transportation industry.

                Today, Derek is a Managing Partner at Schwartz Advisors, LLC doing Mergers & Acquisition support and company growth work in the auto and heavy-duty aftermarket. He continues his role as President of C3 Network.

                Derek serves on the boards of several companies and is a regular conference speaker at auto aftermarket and trucking conferences. Listen to Derek's previous episodes HERE.

                Talking Points:

                • BEVs or Battery Electric Vehicles have only battery power – no engine at all
                • PHEVs are Plug-in Hybrids – they have battery packs that can be charged from the grid and have enough battery power to propel the vehicle for a certain number of miles before their internal combustion engine kicks in to keep the vehicle moving
                • Mild and Micro Hybrids – these are hybrid vehicles where the ICE engine drives an alternator to build up a battery pack. In mild hybrids, the motors can add power to the ICE power train. In micro hybrids like stop-start systems you have a battery that will drive a starter to bring the ICE engine back on after it stops to save fuel at an intersection.
                • In the USA, about 2.1% of our sales were full BEVs in 2019. To put that in perspective, the number one country in the world for BEV sales was Norway at 49% -- a strong market for Tesla
                • Number 2 was Iceland at 19%, then you fall down 8.2% for number 3 Sweden.
                • China is driving hard for BEVs but they were only at 4.2% last year.
                • It is interesting to note that if California was its own country – and lots of people would say it is – it would be right up with Sweden at over 8% BEV sales in 2019. If you go to San Diego, or sections of LA or the Bay Area – you would think that Tesla has a 30% market share – California is the epicenter of their sales.
                • Our estimate is that only .22% of cars in shops are BEVs today and that only grows to under 4% in the next ten years.
                • The European Union is all in on electric drive – and they are driving the market by imposing a 95 gram per kilometer CO2 emission limit on vehicle manufacturers.
                • You have everyone trying to sell cars in Europe rushing to add BEVs to their product lines even though the consumers in that market are continuing to buy high powered ICEs and even turning now to SUVs. So BEVs are going to be money-losing propositions for a lot of years for OEMs in Europe.The UK just announced a ban on ICE gas and diesel engines as of 2035 – that was pulled up from 2040
                • France has a ban slated for 2040 – but Paris is blocking ICE cars by 2030
                • China isn’t doing a nationwide ban but is talking about regional bans – and they are making it really difficult or impossible to build any new ICE production capacity in the country.
                • The US has been lagging other countries for a number of reasons – our geography makes the whole issue of battery range a tougher issue than in a lot of the European countries where you have less chance of even reaching a car’s range limitWe’re a light truck and SUV country – over 70% of new car sales are light trucks in this country so I think the adoption of BEVs will change once those vehicle designs include electric drive.
                • So we’re projecting a slower climb for the USA – the Schwartz Advisors model is showing 16% BEV sales by 2035.
                • Rivian as a true inflection point for BEVs in this country and maybe in the world.R.J. Scaringe in Detroit has done a tremendous job of attracting both people and investment for his company. He has people like Mark Vinnels the former director of engineering for McLaren and Jeff Hammoud who was the Chief Designer of the Jeep Cherokee and the new Wrangler – he has raised $2.85 billion dollars from companies like Amazon, Ford, Cox Automotive and T. Rowe Price – he bought the Mitsubishi assembly plant in Normal Illinois and is ramping up production now.
                • The Rivian design is unique too – both a pickup truck and an SUV and both are built on what is called a skateboard – that’s a platform that keeps the electric drive motors and battery very low on the frame which allows a lot of flexibility of what kind of body can be put on the chassis.
                • Amazon invests $700 million in Rivian and turns right around and orders 100,000 Amazon Prime delivery vans using the Rivian drive system.
                • Rivian is actually moving from aspirational to inspirational – they’re going to show how electric drive can take you off-road – or offer contractors electric-powered tools – they are going to make BEVs really multidimensional – and I think that will be a turning point.
                • Tesla has been brilliant at establishing the BEV as not only a viable product but as a truly desirable design – they have understood the aspirational approach of Tesla owners to make this world a better place.
                • Because of Covid19 Chinese companies will now have a harder time launching new products in the USA – but the Byton design is really interesting.Daniel Kirchet has a long history of running automotive companies in China – He was Managing Director of Infiniti China, President of Dongfeng and the VP of Sales of BMW Brilliance which is the China-based BMW production company – he is now running a company that is launching an SUV this year called the M-Byte – it is a beautiful car with a really good electric drive system 
                • JCI’s battery range included lithium-ion batteries for BEVs but the vast majority of their product line was associated with micro and mild hybrids – they spent a lot of time at conferences showing a chart that had hybrids taking over the market with BEVs representing under 15% of global production. But a few things could be changing that scenario.A series of breakthroughs in technology
                • New range estimates for the best BEVs are now over 400 miles
                • New fast chargers are building batteries up to 80% of a full charge in under 30 minutes – but there are many reports of graphene applications allowing much faster charging
                • If battery charging times begin to approach the time it takes to fill a gas tank, Derek say all bets are off on hybrid growth
                • At the end of the day, hybrids are expensive to produce for OEMs and may make it really hard for them to earn profits
                • Just one year ago, we were talking about vehicle manufacturers investing a combined $90B in BEV programs. The latest number is something like $300B led by Volkswagen
                • Tesla gets all the BEV headlines in the USA they have led the way for sure – but if you want to talk about scale, you need to talk about the VW MEB program.They have created a modular component platform called Modularer E-Antriebs Baukasten in German. Translate that to English as Modular Electric Propulsion Platform or MEB
                • Components can be mixed and matched to configure different vehicle form factors.
                • VW is licensing the technology to other OEMs. Ford, for example, will be using VW components in future BEVs.
                • VW is projecting 70 new BEV models to be introduced in the next 10 years with over 22 million vehicles produced in that time
                • But there are a lot of factors in figuring the well to wheel green house gas impact of various power sources. The BEV vehicle does not pollute as it idles, it doesn’t increase its emission level as it accelerates, it does not put out particulates that are a really big issue in urban centers.We really don’t talk about power sources and their relationship to climate change very consistently or accurately. 
                • If we really wanted to make every BEV a truly clean vehicle, we would be generating all power with the new nuclear power designs or maybe we would be converting faster to hydrogen fuel cells.
                • Hyundai, Honda, and Toyota have all developed hydrogen fuel cell designs and recently, BMW has announced a hydrogen vehicle. So maybe we should be shifting our percentage curves in that direction in the future

                Resources:

                • Thanks to Derek Kaufman for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                Gold Certification recognizes top tier NAPA AutoCare's with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard-bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

                Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visit www.NAPAAutoCare.com

                ]]>                65514a9c-4228-4372-b392-0b5054e497c1Tue, 21 Apr 2020 00:15:00 -040035:48falsefull529529RR 529 Derek Kaufman on the Future of Battery Electric Drive Vehicles Derek will help shape the future of the aftermarket for the next 20 years. You’ll learn about electric vehicle market share, what OEs are doing to introduce BEV’s into other countries, why the US has been lagging other countries, we talk about electric technology, and that just one year ago, we were talking about vehicle manufacturers investing a combined $90B in BEV programs. The latest number is something like $300B led by Volkswagen. This is information you need to know to keep up with technology, plan for the future and learn as much as you can about the future of Battery Electric Vehicles vs the Internal Combustion Engine Vehicles. Find Derek Kaufman’s bio and this episodes talking points which will make a great meeting agenda at remarkableresults.biz/e529 Derek Kaufman talks about tech breakthroughs on batteries and recharging and will share the future of BEVs with car makers Rivian, Byton and of course Tesla.Technician Round Table - Part 9 OUTSPOKEN on Training - Heipp - Landry - Fanslow [RR 528]Tech Talk 9: OUTSPOKEN on TrainingMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

                Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing. This spurred a quest for learning.

                Bob believes his desire to learn is what opened doors to meeting technicians around the world. Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented. He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendees. Hear Bob in his own interview and the roundtables HERE.

                Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him from Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area to working for Mobile Auto Solutions Hear Peter’s interviews HERE.

                Key Talking Points:

                What does it take to be a top technician

                • The diagnostician is put, sometimes on a pedestal and classified as ‘elite’
                • We cannot forget the value in the R & R technicians.They are important and have different skill sets than a diagnostician
                • Diagnostician needs the R & R technician to complete many of the jobs that they diagnose.
                • Bob: Some classes are not good.Some of the best trainers need to be paid a decent wage
                • Bigger classes and quality of the material either isn’t good or not enough time to cover
                • The higher you get in your ability the less training is there for youThe higher you get the more you see where there is wrong information out there.
                • “It must be true”. Must verify
                • Peter:Wrong does not mean inaccurate
                • Some of our best trainers are not compensated enough A lot of work required to become a great trainer
                •  
                • Best way to learn is hands-onThe more senses you use the better for retention
                • B and C techs are very valuable to a shop. They generate a tone of work and revenue
                • Identify what type of learner you are:Can you recall where to go for the information
                • Note-taking  
                • Reading white papers
                • Do it
                • How can the training help me and how can I apply it?
                • Training manuals need to be easy to read
                • Take good notes because some information is not included until you write it down
                • Hands-on training is tough to doFacility, logistics, vehicles, helper
                • Localizing National Training
                • Some are natural at what they doThe Chess analogy
                • How far can you go
                • You can hit your limit, live within it. Keep striving
                • Networking can be a big advantage Introduce yourself at a training session to the trainer or to all the techs around you
                • Get phone numbers, emails
                • Networking outside of leader-led training is social media
                • Technician’s job is to make their owner money.Owners job is to share with the team
                • Summary What does it take to be a technician today
                • Hands-on
                • How will training help me
                • Reading, math skills
                • When you teach you learn
                • What type of learner you are
                • Play or research. Go beyond the education 
                • Networking 
                • Critical thinking

                Resources:

                • Thanks to Matt Fanslow, Bob Heipp, and Peter Landry for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                 

                ]]>                Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

                Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing. This spurred a quest for learning.

                Bob believes his desire to learn is what opened doors to meeting technicians around the world. Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented. He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendees. Hear Bob in his own interview and the roundtables HERE.

                Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him from Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area to working for Mobile Auto Solutions Hear Peter’s interviews HERE.

                Key Talking Points:

                What does it take to be a top technician

                • The diagnostician is put, sometimes on a pedestal and classified as ‘elite’
                • We cannot forget the value in the R & R technicians.They are important and have different skill sets than a diagnostician
                • Diagnostician needs the R & R technician to complete many of the jobs that they diagnose.
                • Bob: Some classes are not good.Some of the best trainers need to be paid a decent wage
                • Bigger classes and quality of the material either isn’t good or not enough time to cover
                • The higher you get in your ability the less training is there for youThe higher you get the more you see where there is wrong information out there.
                • “It must be true”. Must verify
                • Peter:Wrong does not mean inaccurate
                • Some of our best trainers are not compensated enough A lot of work required to become a great trainer
                •  
                • Best way to learn is hands-onThe more senses you use the better for retention
                • B and C techs are very valuable to a shop. They generate a tone of work and revenue
                • Identify what type of learner you are:Can you recall where to go for the information
                • Note-taking  
                • Reading white papers
                • Do it
                • How can the training help me and how can I apply it?
                • Training manuals need to be easy to read
                • Take good notes because some information is not included until you write it down
                • Hands-on training is tough to doFacility, logistics, vehicles, helper
                • Localizing National Training
                • Some are natural at what they doThe Chess analogy
                • How far can you go
                • You can hit your limit, live within it. Keep striving
                • Networking can be a big advantage Introduce yourself at a training session to the trainer or to all the techs around you
                • Get phone numbers, emails
                • Networking outside of leader-led training is social media
                • Technician’s job is to make their owner money.Owners job is to share with the team
                • Summary What does it take to be a technician today
                • Hands-on
                • How will training help me
                • Reading, math skills
                • When you teach you learn
                • What type of learner you are
                • Play or research. Go beyond the education 
                • Networking 
                • Critical thinking

                Resources:

                • Thanks to Matt Fanslow, Bob Heipp, and Peter Landry for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                 

                ]]>                76f8c00f-3fc5-4cac-8a90-6f287063a213Fri, 17 Apr 2020 00:15:00 -040001:03:42falsefull528528RR 528: OUTSPOKEN on Training Now Tech Talk 9 with Bob Heipp, Peter Landry and Matt Fanslow. This outspoken trio ponders training in a big way since we recorded this at vision. It was a perfect topic since Vision of the Premier training event. As it is typical with this trio they didn’t hold back and we had some fun. We cover what it takes to be a trainer, what type of student are you, hands-on, play or research and critical thinking just to name a few. Find the show notes and talking points at remarkableresults.biz/e528                Success Stories from the Coaching Front-lines [THA 167]Success Stories from the Coaching Front-lines

                https://youtu.be/g6wfQiPMp18

                Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.

                Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

                His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

                Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

                Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.

                Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC).

                It is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. It’s content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation. Bob’s previous episodes are HERE.

                Key Talking Points:

                Bill Haas

                • A client that didn’t make any money, actually losing in one year $40,000He had to infuse his own personal money into the business or borrow
                • Bill helped the shop owner, over a few years, turn this stop around by a positive $90,000
                • The owner never believed Bill’s advice would help him
                • In the year he made $50,000 the shop owner was disgusted that he had to pay taxes that he went back to losing money
                • Bills relationship dissolved
                • If you are going to ever sell your businesses, buyers need to see a profit to help them understand their ROI. Businesses have a value in the market when they are profitable
                • Improving business will pay taxes. It isn’t a bad thing if you are looking at long-range profitable success
                • This is a one time client business that Bill has never experienced again
                • Put your tax money in a special account to the money is there.

                Bob Greenwood

                • When client was hit with Covid-19 his business took a hit
                • It was time for the owner to relearn his position as an owner
                • The purpose is to keep the business moving forward, engage the team and make sure they are doing quality work on behalf of the customer
                • The client had a great base of commercial/fleet accountsReview these accounts for safety and reliability with the fleet client
                • Visit fleet face to face by keeping your social distance and explain that this downtime can be an advantage for the review of the fleet so when the economy bounces back their fleet will be in great order
                • Client is now booked out a week and half from having his business dried up
                • Covid-19 will bring opportunities to rethink how you do business

                It is a perfect time to review all systems, processes, procedures, marketing, accounting, and staff among others.

                Resources:


                Facebook   Twitter   Linked In   Email

                Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

                ]]>

                https://youtu.be/g6wfQiPMp18

                Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.

                Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

                His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

                Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

                Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.

                Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC).

                It is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. It’s content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation. Bob’s previous episodes are HERE.

                Key Talking Points:

                Bill Haas

                • A client that didn’t make any money, actually losing in one year $40,000He had to infuse his own personal money into the business or borrow
                • Bill helped the shop owner, over a few years, turn this stop around by a positive $90,000
                • The owner never believed Bill’s advice would help him
                • In the year he made $50,000 the shop owner was disgusted that he had to pay taxes that he went back to losing money
                • Bills relationship dissolved
                • If you are going to ever sell your businesses, buyers need to see a profit to help them understand their ROI. Businesses have a value in the market when they are profitable
                • Improving business will pay taxes. It isn’t a bad thing if you are looking at long-range profitable success
                • This is a one time client business that Bill has never experienced again
                • Put your tax money in a special account to the money is there.

                Bob Greenwood

                • When client was hit with Covid-19 his business took a hit
                • It was time for the owner to relearn his position as an owner
                • The purpose is to keep the business moving forward, engage the team and make sure they are doing quality work on behalf of the customer
                • The client had a great base of commercial/fleet accountsReview these accounts for safety and reliability with the fleet client
                • Visit fleet face to face by keeping your social distance and explain that this downtime can be an advantage for the review of the fleet so when the economy bounces back their fleet will be in great order
                • Client is now booked out a week and half from having his business dried up
                • Covid-19 will bring opportunities to rethink how you do business

                It is a perfect time to review all systems, processes, procedures, marketing, accounting, and staff among others.

                Resources:


                Facebook   Twitter   Linked In   Email

                Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

                ]]>                d5ba04f1-4cca-4ea2-b311-58a18b06414aThu, 16 Apr 2020 00:15:00 -040035:07falsefull167167THA 167 Success Stories from the Coaching Front Lines This episode is the first time I’ve asked a few coaches to come on and tell a story about their client relationship and either success or not. You will hear about the impact of culture in a major turn around, where the missing money went, the impact of fleet business on your business and more. Stories you are about to hear stores from Bill Haas and Bob Greenwood as they share stories with you from their coaching front lines. You know how much I believe in having a coach or consultant working side by side with you and your team driving your business acumen, helping build your short and long-range goals and growing your team, sales and profits. Find the talking points that make a great meeting agenda at remarkableresults.biz/a167                Do You Understand Your Role? [RR 527]Do You Understand Your Role?Philip Christensen started his automotive career in 1997 with the world’s largest independently owned tire company. From there he worked his way through there apprenticeship, and management programs. In 2012 Phil joined BG Automotive which was a 4 person operation at the time. Today he has helped grow it to 3 dentations and 28 team members producing over 6 million in top-line sales. Throughout his time at BG automotive they have continued to be on ATI’s top shop list, along with many other local and national nominations and awards.   

                Phil Carpenter has been in the automotive industry since 2002 however his passion for Automotive started much earlier. He bought his first vehicle at 14 years old and still has it, a 1959 Chevy Pickup. He has spent time as an Audi Certified Technician, Service Advisor, Parts Specialist, Service Manager, General Manager and currently, is the Director of Operations at Urban Autocare and Avalon Motorsports in Denver, CO (four locations). His credentials include an ASE Master Certification as well as an Associates Degree in Automotive Technology. Phil was Brian Sump's first employee at Avalon Motorsports and since has led his team to win many industry awards as an independent shop manager including Motor Age Top 10, BBB Torch Award and other community awards. He is the President of the Mechanical Division for ASA Colorado.

                Talking points:

                • Role as key leader in company with the owner
                • Hired to manage the team that benefits customers, employees, and company as a whole
                • Allow other employee’s voices to be heard with the freedom to implement processes 
                • Constant communication with each location- morning huddles, online meetings, etc  
                • Will often pitch in when needed and able to access job role- leading from sideline without being i n the field can be challenging, can be a good reminder in order to be a better leader, empathy 
                • Frees owner from day to day duties, allows owners to develop big ideas and vision, be involved in community and recruit
                • Monitor KPI’s and ROI’s- team effort
                • Performance reviews- ongoing conversations, if you don’t address issues right away then you’re validating them, 2-way conversation, value feedback from employees
                • Place key leaders in 20 groups, cross-train employees within the company to different locations
                • ChallengesAlways hiring and recruiting- conducting proper interviews, make sure culture fits with the candidate prior to hiring
                • Dynamics within the company- personality evaluations with staging employees 
                • StaffingSome were outside employees that assimilated to culture- one on one coaching and training programs
                • Grown own within the company- set personal goals and helped employees reach goals 
                • AdviceMake the unpopular decision sooner- sometimes hinder growth because too cautious, made decision anyway in order to move forward
                • Be bolder- don’t hesitate from what you need to do, speak your mind and follow your gut

                 

                Resources:

                • Thanks to Phil Carpenter and Phil Christensen for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                ]]>                Philip Christensen started his automotive career in 1997 with the world’s largest independently owned tire company. From there he worked his way through there apprenticeship, and management programs. In 2012 Phil joined BG Automotive which was a 4 person operation at the time. Today he has helped grow it to 3 dentations and 28 team members producing over 6 million in top-line sales. Throughout his time at BG automotive they have continued to be on ATI’s top shop list, along with many other local and national nominations and awards.   

                Phil Carpenter has been in the automotive industry since 2002 however his passion for Automotive started much earlier. He bought his first vehicle at 14 years old and still has it, a 1959 Chevy Pickup. He has spent time as an Audi Certified Technician, Service Advisor, Parts Specialist, Service Manager, General Manager and currently, is the Director of Operations at Urban Autocare and Avalon Motorsports in Denver, CO (four locations). His credentials include an ASE Master Certification as well as an Associates Degree in Automotive Technology. Phil was Brian Sump's first employee at Avalon Motorsports and since has led his team to win many industry awards as an independent shop manager including Motor Age Top 10, BBB Torch Award and other community awards. He is the President of the Mechanical Division for ASA Colorado.

                Talking points:

                • Role as key leader in company with the owner
                • Hired to manage the team that benefits customers, employees, and company as a whole
                • Allow other employee’s voices to be heard with the freedom to implement processes 
                • Constant communication with each location- morning huddles, online meetings, etc  
                • Will often pitch in when needed and able to access job role- leading from sideline without being i n the field can be challenging, can be a good reminder in order to be a better leader, empathy 
                • Frees owner from day to day duties, allows owners to develop big ideas and vision, be involved in community and recruit
                • Monitor KPI’s and ROI’s- team effort
                • Performance reviews- ongoing conversations, if you don’t address issues right away then you’re validating them, 2-way conversation, value feedback from employees
                • Place key leaders in 20 groups, cross-train employees within the company to different locations
                • ChallengesAlways hiring and recruiting- conducting proper interviews, make sure culture fits with the candidate prior to hiring
                • Dynamics within the company- personality evaluations with staging employees 
                • StaffingSome were outside employees that assimilated to culture- one on one coaching and training programs
                • Grown own within the company- set personal goals and helped employees reach goals 
                • AdviceMake the unpopular decision sooner- sometimes hinder growth because too cautious, made decision anyway in order to move forward
                • Be bolder- don’t hesitate from what you need to do, speak your mind and follow your gut

                 

                Resources:

                • Thanks to Phil Carpenter and Phil Christensen for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                ]]>                d4eab584-9e63-4a21-977b-e55e3e0102d0Tue, 14 Apr 2020 00:15:00 -040029:48falsefull527527RR 527 Do You Understand Your Role? I am with Phil Carpenter, Director of Operations at Urban Auto Care and Phil Christensen President of BF Automotive who show how effective leadership can impact and free an owner from day to day duties and responsibilities. In turn, great leadership can help owners in the aftermarket focus on the business strategy and grasp the ideas to innovate things and bring the business to the next level. There are a lot of challenges that are mentioned in the episode and carefully discussed and dissected to unburden most shop owners. A lot of shop owners are carrying a heavy load within the business. If the CEO is considering finding their key #2 you’ll get a great feel on the responsibilities and role that Phil Carpenter and Phil Christensen provide. Find this episode’s show notes, which make a great meeting agenda and links to our guest’s previous episodes at remarkableresults.biz/e527/.                Tech Update: AI and The Autonomous Vehicle [RR 526]Tech Update: AI and The Autonomous VehicleScott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

                With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

                Scott is the founder of diag.net. Find other episodes that have featured Scott HERE.  Diag.Net HERE

                Chris Chesney is theDirector of Customer Training for Carquest Technical Institute. He is also a NASTF Board Member. Visit Chris’s previous episodes HERE.

                Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.

                Key Talking Points:

                • How autonomous vehicles impact traffic flow/infrastructure as they are introducedData is mined and used with A.I. can mitigate traffic problems, increase fuel economy and provide more safety- the vehicle isn’t changing much, leveraging data
                • Tracking braking/accelerating/cruise control- adding autonomous vehicles with regular driver vehicles can improve fuel economy. Could save adding lanes to highways
                • Software and camera can project and predict where the walker is going while texting
                • Cameras need to eventually learn and decipher between the truck and school bus or car and police car- pattern recognition 
                • Tesla Model 3- camera in the center on inside to monitor passengers in future
                • Reducing demand on the driver- the driver can be more productive doing other things during commute
                • DSRC-Digital short-range communication faster than 5G, proven and consistent, non-cellular 
                • Southwest Research Institute- complex of buildings working on technology Started in 1947
                • 39% NASA
                • 19-20% Military or transportation

                Resources:

                • Thanks to Scott Brown, Chris Chesney, and Dwayne Myers for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                 

                ]]>                Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

                With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

                Scott is the founder of diag.net. Find other episodes that have featured Scott HERE.  Diag.Net HERE

                Chris Chesney is theDirector of Customer Training for Carquest Technical Institute. He is also a NASTF Board Member. Visit Chris’s previous episodes HERE.

                Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.

                Key Talking Points:

                • How autonomous vehicles impact traffic flow/infrastructure as they are introducedData is mined and used with A.I. can mitigate traffic problems, increase fuel economy and provide more safety- the vehicle isn’t changing much, leveraging data
                • Tracking braking/accelerating/cruise control- adding autonomous vehicles with regular driver vehicles can improve fuel economy. Could save adding lanes to highways
                • Software and camera can project and predict where the walker is going while texting
                • Cameras need to eventually learn and decipher between the truck and school bus or car and police car- pattern recognition 
                • Tesla Model 3- camera in the center on inside to monitor passengers in future
                • Reducing demand on the driver- the driver can be more productive doing other things during commute
                • DSRC-Digital short-range communication faster than 5G, proven and consistent, non-cellular 
                • Southwest Research Institute- complex of buildings working on technology Started in 1947
                • 39% NASA
                • 19-20% Military or transportation

                Resources:

                • Thanks to Scott Brown, Chris Chesney, and Dwayne Myers for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                 

                ]]>                3875c063-de08-423d-95c1-f771c971d3d2Fri, 10 Apr 2020 00:15:00 -040033:37falsefull526526RR 526 Tech Update - AI and the Autonomous Vehicle Listen to a first-hand account from Scott Brown, Chris Chesney and Dwayne Myers as they share their trip to the Southwest Research Institute as we talk AI and the Autonomous car. Learn how DATA Mining and Artificial Intelligence will help mitigate traffic problems, increase fuel economy and provide more safety as the Autonomous - Driverless car is closer to reality. Find the talking points and my guest’s bios at remarkableresults.biz/e526                What Would I Tell My Younger Self [THA 166]What Would I Tell My Younger Self

                https://youtu.be/WUcwwma26Ng

                Ron Haugen, Retired, Sold Shop now a Coach

                Doug Grills, AutoStream Car Care Center, multi-shop owner, Baltimore, MD (Six Locations)

                Chris Monroe, Monroe Tire and Service, shop owner, Shelby, NC. Chris got on the track to becoming an industry superstar at the early age of 10, as his father started Monroe Tire in 1974. He took over as the owner of the shop in 1987, and has been able to increase Monroe Tire’s sales for 30 consecutive years despite a high volume of competition and a flat population of less than 25,000 in his community. Chris’s success in business hasn’t gone unnoticed, as his shop has consistently been voted Best of the Best in his community for Best in Tire/Automotive Services.

                One reason for Chris’s success is his commitment to training and to self-improvement. Chris not only dedicates his time to improving our industry, but to making a difference in his community as well. He serves on the Chamber of Commerce Board, is on the Small Business Advisory Council and was recently appointed as a trustee at Cleveland Community College, speaks regularly at high school and college classes about small business ownership, and also contributes to his local schools in countless other ways. His shop has contributed to drug abuse prevention council, to children’s homes, to churches and to far more causes than we’re able to list. Additionally, on the shop’s 40th anniversary they celebrated by donating a completely refurbished vehicle to a person of need that the community selected.

                 

                Key Talking Points: 

                 

                • The most important trait for learning and development? Humility. Be humble, learn and grow.
                • When you realize you don’t know everything is a breakthrough moment
                • Never be the smartest person in the room and except that
                • You may not know the help you need until you start getting involved with a peer group
                • Build on your success   
                • It is OK not to be right. Accept that and be a perpetual student.Accept that and it is a release
                • When in the peer group there are different levels of success and the diversity of the group bring perspective you can’t get anywhere else
                • Don’t focus on you (your goals and aspirations), focus on your people (their goals, dreams and development) – and the rest will take care of itself.
                • Doug has his people have goal postser’s and he has them on his people.
                • Have a business model that’s Employee-centric vs. Customer-centric – when I started, I thought the customer was king. Turns out, have a vision and treat your employees like royalty and they’ll take care of everything that your customers will ever need.
                • Develop a brand earlyYou want to be in the back of people's mind so you are thought of when automotive service is needed.
                • Be remembered as the company that supports community
                • Get in front of your brand, make it human
                • It takes years and must be consistent
                • It is like a NASCAR race. You want to be in the lead. You have to hold your 
                • Stress reliefWorry is the biggest waste of time
                • You worry about stupid stuff
                • You have internal and external stress
                •  Find outlets to reduce your stress
                • Find work-life harmony and the discipline it takes to make that happen 
                • Review your expenses every six months at a minimumMitch Schneider talks about expense creep. You must pay attention to your costs
                • You may be top-heavy within your staff
                • Managing your expenses is a mindsetKeep a mindset that things aren’t good, even if they are, you will be able to call on that ‘mindset’ when things are not good
                • SalesIf you take care of your people and customers your sales will happen
                • People do business who they know, love and trust
                • Get a comprehensive review of your financials from a financial expertGet in-depth knowledge of your financials from your CPA or your Business Coach
                • If you are just starting your business, start it with a business coachIf you want to retire young get into a peer group or hire a business coach
                • You can not NOT afford it
                • Don’t pretend you know it allYou may believe that the older person doesn’t know what is the right thing to do
                • Many feel it is hard to take advice from older people
                • You are proud with a tough exterior, be humble. Set pride to the side
                • Admit you need help. An example of strong leadership
                • Find your purpose so people will follow you
                • Getting the right answer and finding the correct path is what matters 
                • Create a reserve account and deliberately put money in it each week

                Resources:


                Facebook   Twitter   Linked In   Email

                Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

                ]]>

                https://youtu.be/WUcwwma26Ng

                Ron Haugen, Retired, Sold Shop now a Coach

                Doug Grills, AutoStream Car Care Center, multi-shop owner, Baltimore, MD (Six Locations)

                Chris Monroe, Monroe Tire and Service, shop owner, Shelby, NC. Chris got on the track to becoming an industry superstar at the early age of 10, as his father started Monroe Tire in 1974. He took over as the owner of the shop in 1987, and has been able to increase Monroe Tire’s sales for 30 consecutive years despite a high volume of competition and a flat population of less than 25,000 in his community. Chris’s success in business hasn’t gone unnoticed, as his shop has consistently been voted Best of the Best in his community for Best in Tire/Automotive Services.

                One reason for Chris’s success is his commitment to training and to self-improvement. Chris not only dedicates his time to improving our industry, but to making a difference in his community as well. He serves on the Chamber of Commerce Board, is on the Small Business Advisory Council and was recently appointed as a trustee at Cleveland Community College, speaks regularly at high school and college classes about small business ownership, and also contributes to his local schools in countless other ways. His shop has contributed to drug abuse prevention council, to children’s homes, to churches and to far more causes than we’re able to list. Additionally, on the shop’s 40th anniversary they celebrated by donating a completely refurbished vehicle to a person of need that the community selected.

                 

                Key Talking Points: 

                 

                • The most important trait for learning and development? Humility. Be humble, learn and grow.
                • When you realize you don’t know everything is a breakthrough moment
                • Never be the smartest person in the room and except that
                • You may not know the help you need until you start getting involved with a peer group
                • Build on your success   
                • It is OK not to be right. Accept that and be a perpetual student.Accept that and it is a release
                • When in the peer group there are different levels of success and the diversity of the group bring perspective you can’t get anywhere else
                • Don’t focus on you (your goals and aspirations), focus on your people (their goals, dreams and development) – and the rest will take care of itself.
                • Doug has his people have goal postser’s and he has them on his people.
                • Have a business model that’s Employee-centric vs. Customer-centric – when I started, I thought the customer was king. Turns out, have a vision and treat your employees like royalty and they’ll take care of everything that your customers will ever need.
                • Develop a brand earlyYou want to be in the back of people's mind so you are thought of when automotive service is needed.
                • Be remembered as the company that supports community
                • Get in front of your brand, make it human
                • It takes years and must be consistent
                • It is like a NASCAR race. You want to be in the lead. You have to hold your 
                • Stress reliefWorry is the biggest waste of time
                • You worry about stupid stuff
                • You have internal and external stress
                •  Find outlets to reduce your stress
                • Find work-life harmony and the discipline it takes to make that happen 
                • Review your expenses every six months at a minimumMitch Schneider talks about expense creep. You must pay attention to your costs
                • You may be top-heavy within your staff
                • Managing your expenses is a mindsetKeep a mindset that things aren’t good, even if they are, you will be able to call on that ‘mindset’ when things are not good
                • SalesIf you take care of your people and customers your sales will happen
                • People do business who they know, love and trust
                • Get a comprehensive review of your financials from a financial expertGet in-depth knowledge of your financials from your CPA or your Business Coach
                • If you are just starting your business, start it with a business coachIf you want to retire young get into a peer group or hire a business coach
                • You can not NOT afford it
                • Don’t pretend you know it allYou may believe that the older person doesn’t know what is the right thing to do
                • Many feel it is hard to take advice from older people
                • You are proud with a tough exterior, be humble. Set pride to the side
                • Admit you need help. An example of strong leadership
                • Find your purpose so people will follow you
                • Getting the right answer and finding the correct path is what matters 
                • Create a reserve account and deliberately put money in it each week

                Resources:


                Facebook   Twitter   Linked In   Email

                Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

                ]]>                b43bdd87-cb0b-495f-9cd3-04eabcdd5dabThu, 09 Apr 2020 00:15:00 -040039:28falsefull166166We tilted this episode ‘What Would I Tell My Younger Self. Three very wise men share what they wish they had done earlier in their careers. So why does it take so long to accept ideas, direction, personal accountability? With me is Ron Haugen, Chris Monroe, and Doug Grills. This very intuitive podcast will lay up the power of hindsight 20/20. The older I got the smarter my parents got and I wish I could go back and know what I know now. I’m sure you’ve said that to yourself. Sometimes we are too stubborn to listen to any wise man and feel they have a good solution to your current problem. Find the show notes, my guests bio’s and links to their previous episodes at remarkbleresults.biz/a166. The talking points are there and will make a great meeting agenda.                Are you a Shop Owner or a Business Owner [RR 525]Are you a Shop Owner or a Business OwnerGuest Ron Tinner from Sparks Tire and Auto, St. Charles, MO a NAPA CarCare Center

                 

                Key Talking Points:

                • Best advice you ever received- Get off the counterOnce you start delegating responsibilities you realize what you could’ve been doing better all along 
                • Many struggles are self-inflicted
                • Owner of business instead of the owner of the shop- have systems and employees in place so you can work on business
                • “A lot of guys spend a lot of money to buy themselves a job.”
                • Need a business coach to hold you accountable  
                • His business value went up when got off the counter
                • Learning moments Everyone has a dream, need to sit down and focus on how to be a businessman
                • Need culture in business to be successful- team building, employees staying late/coming in early, get together on weekends 
                • When you run the business properly you have funds to purchase necessary tools and equipment 
                • On average shops are short 3 people- 1 counter, 1 back office, 1 bayImportant to hire workflow manager first- puts out fires to keep other employees on task
                • CSR hire next to handle front office conversation 
                • Back office last- marketing, bookkeeper etc
                • A bartender is favorite idea for front counter hire- a people person, listener
                • Greatest satisfaction as a coachHelping owners who don’t understand effective labor rate as a number- not posted labor rate, effective labor rate 
                • Seeing business and employees thrive without you running day to day operations

                Resources:

                • Thanks to Ron Tinner for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

                Learn more about NAPA Smart Sign and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

                ]]>                Guest Ron Tinner from Sparks Tire and Auto, St. Charles, MO a NAPA CarCare Center

                 

                Key Talking Points:

                • Best advice you ever received- Get off the counterOnce you start delegating responsibilities you realize what you could’ve been doing better all along 
                • Many struggles are self-inflicted
                • Owner of business instead of the owner of the shop- have systems and employees in place so you can work on business
                • “A lot of guys spend a lot of money to buy themselves a job.”
                • Need a business coach to hold you accountable  
                • His business value went up when got off the counter
                • Learning moments Everyone has a dream, need to sit down and focus on how to be a businessman
                • Need culture in business to be successful- team building, employees staying late/coming in early, get together on weekends 
                • When you run the business properly you have funds to purchase necessary tools and equipment 
                • On average shops are short 3 people- 1 counter, 1 back office, 1 bayImportant to hire workflow manager first- puts out fires to keep other employees on task
                • CSR hire next to handle front office conversation 
                • Back office last- marketing, bookkeeper etc
                • A bartender is favorite idea for front counter hire- a people person, listener
                • Greatest satisfaction as a coachHelping owners who don’t understand effective labor rate as a number- not posted labor rate, effective labor rate 
                • Seeing business and employees thrive without you running day to day operations

                Resources:

                • Thanks to Ron Tinner for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

                Learn more about NAPA Smart Sign and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

                ]]>                8ca88f78-90d3-4879-98ad-2e1cd82b4badTue, 07 Apr 2020 00:15:00 -040026:42falsefull525525RR 525 You are Not a Shop Owner, You are a Business Owner I am with shop owner Ron Tinner who reaffirms that you are not the owner of the shop but the owner of the business. Someone, mainly you, must be attending to specific functions of your shop so that you can attend to the business side of things. Ron says that if you are not doing this that is why most businesses struggle due to self-inflicted wounds. Ron is also a part-time business coach and believes every shop should have one. It changed his world and he is helping others to change theirs. Find Ron’s bio, the show notes, which make a great meeting agenda and links to his previous episodes at remarkableresults.biz/e525/. Remember, if you run the business properly, you will have the funds to pay for exceptional people, the systems, the tools and the equipment needed to sustain and grow your business.                What Needs to be in Your Marketing Plan Right Now [RR 524]What Needs to be in Your Marketing Plan Right NowDori Eppstein is the Founder and President of Amazing Women in Automotive and is an Automotive Coach/Consultant for ESi. She grew up in Southern California and started off in the auto repair industry handling the marketing for her brother’s first shop. She learned more about the business challenges auto repair shop owners face through working with her partner on his auto repair shop business along with the marketing work and reviews she handled for shop owners around the country. Her extensive leadership experience over the decades and her own entrepreneurial endeavors combined with her knowledge of the auto repair industry to make a perfect marriage to become a powerful coach and consultant in this industry.

                Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they engaged with Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that.

                She is on the Car Care Council’s Women’s Board, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes HERE.

                Nanette Griffin is the owner of Griffin Muffler and Brake Center and has over 35 years of experience total in the automotive industry. She started in 1985 working at dealerships and has learned every area of the business through this experience, from accounting to mechanical. Nannette was part of the All-Female Build helping restore a 1956 Chevy Pickup that was unveiled at the 2019 SEMA Show in Las Vegas. As a young girl, Nannette was fascinated with cars, especially muscle cars, and how they worked. She loves to see the new technology every year when the manufacturers introduce new models. She also enjoys working with the public and sharing information on the new technology. In Nannette’s free time, she enjoys traveling, hunting, raising Labrador puppies, camping, NASCAR races, and being outdoors. Nannette and Clark have a daughter named Caitlin. She has 3 stepchildren Michael, Matthew and Sara and 7 step-grandchildren.

                Key Talking Points:

                • Get comfortable with being uncomfortable. You will be doing things differently
                • Times are different you will have to adjust your marketing
                • It is about retention not the acquisition of new customers
                • You are an essential business. Explain that with organic posts
                • Understand your purpose and the reason you continue to be open
                • You are there for the front line responders, health care, doctors, nurses, food delivery, nursing homes, pharmacy’sOffer your support to this group
                • Share the degree you are keeping your people safe and how you are disinfecting the entire transaction with your customer
                • The businesses that are open will need help with transportation. You perform a vital service and are the transportation hub of your marketplace
                • Don’t shy away for your team and community and customers. Show up. Be positive. Show that you are open
                • Genuine live Facebook posts speaking to the gratitude we have in our livesShowcase your commitment at these times
                • Speak to the culture of your customer
                • You are speaking to the people who know and love you now
                • If a FB post is not doing well organically it is not wise to spend money on boosting it
                • Create a pattern interrupterReal, authentic, transparent, genuine, out of the ordinary, from the heart, using empathy 
                • Remember parents are home with their childrenSome are doing a teddy bear scavenger hunt keeping safe and secure with their family while in their vehicle.
                • Shop owners are putting hearts in their windows
                • Remind your customer that when they need their vehicle and something doesn’t work you are there for them
                • Address your customer problems or potential problems
                • Careful with financing but for emergency needs 6 or 12 months financing may be an option
                • Pick up the phone and call your customersDon’t jump on declined work but,
                • Explain your purpose and why you are open to supporting first responders, heal care, food delivery vehicles.
                • If you need your vehicle for any reason and it doesn’t work, just let us know and we’ll even come and pick it up
                • It is tough to make smart decisions for your business if you are stressedFind a peer or mentor to talk to. A coach is a great option or a peer group inside the industry or local businesses
                • Decide with your logical mind not your emotional/anxious mind

                Resources:

                • Thanks to Dori Eppstein, Kim Walker, and Nanette Griffin for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                 

                ]]>                Dori Eppstein is the Founder and President of Amazing Women in Automotive and is an Automotive Coach/Consultant for ESi. She grew up in Southern California and started off in the auto repair industry handling the marketing for her brother’s first shop. She learned more about the business challenges auto repair shop owners face through working with her partner on his auto repair shop business along with the marketing work and reviews she handled for shop owners around the country. Her extensive leadership experience over the decades and her own entrepreneurial endeavors combined with her knowledge of the auto repair industry to make a perfect marriage to become a powerful coach and consultant in this industry.

                Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they engaged with Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that.

                She is on the Car Care Council’s Women’s Board, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes HERE.

                Nanette Griffin is the owner of Griffin Muffler and Brake Center and has over 35 years of experience total in the automotive industry. She started in 1985 working at dealerships and has learned every area of the business through this experience, from accounting to mechanical. Nannette was part of the All-Female Build helping restore a 1956 Chevy Pickup that was unveiled at the 2019 SEMA Show in Las Vegas. As a young girl, Nannette was fascinated with cars, especially muscle cars, and how they worked. She loves to see the new technology every year when the manufacturers introduce new models. She also enjoys working with the public and sharing information on the new technology. In Nannette’s free time, she enjoys traveling, hunting, raising Labrador puppies, camping, NASCAR races, and being outdoors. Nannette and Clark have a daughter named Caitlin. She has 3 stepchildren Michael, Matthew and Sara and 7 step-grandchildren.

                Key Talking Points:

                • Get comfortable with being uncomfortable. You will be doing things differently
                • Times are different you will have to adjust your marketing
                • It is about retention not the acquisition of new customers
                • You are an essential business. Explain that with organic posts
                • Understand your purpose and the reason you continue to be open
                • You are there for the front line responders, health care, doctors, nurses, food delivery, nursing homes, pharmacy’sOffer your support to this group
                • Share the degree you are keeping your people safe and how you are disinfecting the entire transaction with your customer
                • The businesses that are open will need help with transportation. You perform a vital service and are the transportation hub of your marketplace
                • Don’t shy away for your team and community and customers. Show up. Be positive. Show that you are open
                • Genuine live Facebook posts speaking to the gratitude we have in our livesShowcase your commitment at these times
                • Speak to the culture of your customer
                • You are speaking to the people who know and love you now
                • If a FB post is not doing well organically it is not wise to spend money on boosting it
                • Create a pattern interrupterReal, authentic, transparent, genuine, out of the ordinary, from the heart, using empathy 
                • Remember parents are home with their childrenSome are doing a teddy bear scavenger hunt keeping safe and secure with their family while in their vehicle.
                • Shop owners are putting hearts in their windows
                • Remind your customer that when they need their vehicle and something doesn’t work you are there for them
                • Address your customer problems or potential problems
                • Careful with financing but for emergency needs 6 or 12 months financing may be an option
                • Pick up the phone and call your customersDon’t jump on declined work but,
                • Explain your purpose and why you are open to supporting first responders, heal care, food delivery vehicles.
                • If you need your vehicle for any reason and it doesn’t work, just let us know and we’ll even come and pick it up
                • It is tough to make smart decisions for your business if you are stressedFind a peer or mentor to talk to. A coach is a great option or a peer group inside the industry or local businesses
                • Decide with your logical mind not your emotional/anxious mind

                Resources:

                • Thanks to Dori Eppstein, Kim Walker, and Nanette Griffin for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                 

                ]]>                c8ba0134-cbe4-4807-be2e-90882f32fde6Fri, 03 Apr 2020 00:15:00 -040036:49falsefull524524RR 524 What Needs to be in Your Marketing Plan Right Now The ladies outlined the purpose you have as an open essential business during this pandemic and recommend the type and kind of marketing that you should be doing. The panel, Dori Eppstein, Automotive Coach &amp; Consultant with ESi and Amazing Women in Automotive, Kim Walker, Five Stones Media, Automotive Marketing Company and Nanette Griffin owner of Griffin Muffler and Brake Center, Fort Madison, IA                Surviving an Economic Downturn [THA 165]Surviving an Economic Downturn

                https://youtu.be/ebd49UiLemc

                Ron Ipach, co-founder or Repair Shop Coach, has helped over 5536 auto repair shop owners to get and keep all the top-quality customers they can handle.

                Marketing auto repair services are all he does. He lives, eats, and breathes it every day. He has seen, heard, and tested practically every kind of marketing there is out there today. He’s examined the results. He’s tweaked and tested dozens of strategies over and over in order to maximize their results.

                Because Ron has personally worked with so many shop owners over the years, he has the distinction of being the only person in the world that knows exactly what marketing works, and what doesn’t work for auto repair shops in today’s economy. He finds passion in amplifying time & freedom for his clients while helping them take back control of their businesses. Find Ron's other episodes HERE.

                Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE.

                Chris Cotton utilizes the Profit First method of cash management. He is trained and certified by the Profit First Professionals organization to guide business owners and entrepreneurs in maximizing their profits.

                AutoFix is the first and currently the ONLY auto repair shop specific coaching company, nationwide, that has achieved certification in Profit First.

                Chris Cotton has been in the customer service industry for over 40 years and has been in the auto repair industry for over 25 years. He is a former shop owner that has dedicated his life to helping YOU to get your business where you want it to be and helping you FOCUS on the things that matter to you. Find Chris’ other episodes HERE.

                Talking Points:

                • Coaches are asking to rely on them for guidance more than ever
                • Coaches are talking to shop owners who may not even be their clients to help them
                • Coaches are feeling fearful. It is time to be optimistic
                • Some coaches wisdom is not coming true for many clients
                • Closing even for a week does not save you on fixed costs
                • Time to be lean and meanTighten up your spendingReview your spending habits or disciplines
                • Do you need every expense item
                • If you spend it should help make you money
                • Cash is KingFour to six months of costs saved to sustain your business
                • We are in a ‘recession-proof’ industryWe must weather cash flow issues
                • Market AlwaysSpend wisely on marketing in good times or bad
                • There are many tactics but few strategies. We sometimes try new things so often that we lose track of the overall strategy of growing and keeping customers.
                • Your current database should be locked into you. Caged!
                •  Be nimble and make decisions and learn from what works and what doesn’t
                • The fear factor and emotional factor are real and logic and facts must rule
                • Don’t lower your price or discount or lower your labor rate. These are emotional, not logical decisionsThe fear of the what if’s may build a defeatist attitude
                • You believe you need to do these things but look carefully at your demographic, your market and your business
                • Don’t do something because one person said something
                • What if there is free diagnostics but the customer cannot afford the diagnosis
                • Help people out if you have the ‘Cash’ to do it. If you don’t it is tough to give what you don’t have
                • There is alternative financing available
                • There will be a slowdown in car count, but you may see an increase in average ticket because you have more time to look at the vehicle
                • Don’t:Cut back on your marketing budget
                • Buy the latest piece of equipment
                • Hold cashing your own paycheck
                • Do:Review your expenses
                • Review your team. Look at loyalty. Tough decisions to make, but tough times require tough decisions
                • Call customers that have not had work done on their previous visit. Write a script 
                • Reach out to your community and offer your services to keep food and deliveries on the road
                • Look at your work/income vs your work schedule. Don’t sacrifice the entire business for full employment.
                • Talk to your people ask for their help and ideas
                • Start to segment your cash in the strategy of ‘Profit First’
                • Profit First Episode with Mike Michalowicz HERE.
                • In the case of Covid-19, you need to consider your options. There are two currentlySBA (a loan)
                • CARE Act (apply for the grant)
                • Money from the government is not a reason to keep doing business as usual. It is time to change and learn stronger business acumen, hire a coach, read books, listen to RRR podcasts, join a peer group among others
                • A client of Maylan’s went to her bank to apply for SBA loan and was told that because she had a credit line and some cash reserves she would probably not qualify for an SBA. (We are not experts, this is the repeat of a single situation)
                • Your business is your best investment.
                • Every shop today can be super successful
                • You must maintain a positive attitude. No negative thoughts are spoken to your team
                • Try something. If it doesn’t work tweak and try something else
                • Don’t go through this crisis alone. Once over there will be additional crisis/challenges that you will face, prepare for this
                • If you want to see your current situation, look in the past. If you want to see your future look at what you are doing right now

                Resources:


                Facebook   Twitter   Linked In   Email

                Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

                ]]>

                https://youtu.be/ebd49UiLemc

                Ron Ipach, co-founder or Repair Shop Coach, has helped over 5536 auto repair shop owners to get and keep all the top-quality customers they can handle.

                Marketing auto repair services are all he does. He lives, eats, and breathes it every day. He has seen, heard, and tested practically every kind of marketing there is out there today. He’s examined the results. He’s tweaked and tested dozens of strategies over and over in order to maximize their results.

                Because Ron has personally worked with so many shop owners over the years, he has the distinction of being the only person in the world that knows exactly what marketing works, and what doesn’t work for auto repair shops in today’s economy. He finds passion in amplifying time & freedom for his clients while helping them take back control of their businesses. Find Ron's other episodes HERE.

                Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE.

                Chris Cotton utilizes the Profit First method of cash management. He is trained and certified by the Profit First Professionals organization to guide business owners and entrepreneurs in maximizing their profits.

                AutoFix is the first and currently the ONLY auto repair shop specific coaching company, nationwide, that has achieved certification in Profit First.

                Chris Cotton has been in the customer service industry for over 40 years and has been in the auto repair industry for over 25 years. He is a former shop owner that has dedicated his life to helping YOU to get your business where you want it to be and helping you FOCUS on the things that matter to you. Find Chris’ other episodes HERE.

                Talking Points:

                • Coaches are asking to rely on them for guidance more than ever
                • Coaches are talking to shop owners who may not even be their clients to help them
                • Coaches are feeling fearful. It is time to be optimistic
                • Some coaches wisdom is not coming true for many clients
                • Closing even for a week does not save you on fixed costs
                • Time to be lean and meanTighten up your spendingReview your spending habits or disciplines
                • Do you need every expense item
                • If you spend it should help make you money
                • Cash is KingFour to six months of costs saved to sustain your business
                • We are in a ‘recession-proof’ industryWe must weather cash flow issues
                • Market AlwaysSpend wisely on marketing in good times or bad
                • There are many tactics but few strategies. We sometimes try new things so often that we lose track of the overall strategy of growing and keeping customers.
                • Your current database should be locked into you. Caged!
                •  Be nimble and make decisions and learn from what works and what doesn’t
                • The fear factor and emotional factor are real and logic and facts must rule
                • Don’t lower your price or discount or lower your labor rate. These are emotional, not logical decisionsThe fear of the what if’s may build a defeatist attitude
                • You believe you need to do these things but look carefully at your demographic, your market and your business
                • Don’t do something because one person said something
                • What if there is free diagnostics but the customer cannot afford the diagnosis
                • Help people out if you have the ‘Cash’ to do it. If you don’t it is tough to give what you don’t have
                • There is alternative financing available
                • There will be a slowdown in car count, but you may see an increase in average ticket because you have more time to look at the vehicle
                • Don’t:Cut back on your marketing budget
                • Buy the latest piece of equipment
                • Hold cashing your own paycheck
                • Do:Review your expenses
                • Review your team. Look at loyalty. Tough decisions to make, but tough times require tough decisions
                • Call customers that have not had work done on their previous visit. Write a script 
                • Reach out to your community and offer your services to keep food and deliveries on the road
                • Look at your work/income vs your work schedule. Don’t sacrifice the entire business for full employment.
                • Talk to your people ask for their help and ideas
                • Start to segment your cash in the strategy of ‘Profit First’
                • Profit First Episode with Mike Michalowicz HERE.
                • In the case of Covid-19, you need to consider your options. There are two currentlySBA (a loan)
                • CARE Act (apply for the grant)
                • Money from the government is not a reason to keep doing business as usual. It is time to change and learn stronger business acumen, hire a coach, read books, listen to RRR podcasts, join a peer group among others
                • A client of Maylan’s went to her bank to apply for SBA loan and was told that because she had a credit line and some cash reserves she would probably not qualify for an SBA. (We are not experts, this is the repeat of a single situation)
                • Your business is your best investment.
                • Every shop today can be super successful
                • You must maintain a positive attitude. No negative thoughts are spoken to your team
                • Try something. If it doesn’t work tweak and try something else
                • Don’t go through this crisis alone. Once over there will be additional crisis/challenges that you will face, prepare for this
                • If you want to see your current situation, look in the past. If you want to see your future look at what you are doing right now

                Resources:


                Facebook   Twitter   Linked In   Email

                Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

                ]]>                36a95682-1da7-484c-bd41-7082c3fa067bThu, 02 Apr 2020 00:15:00 -040049:57falsefull165165THA 165 Surviving an Economic Downturn I’m delighted to have Ron Ipach, Maylon Newton, and Chris Cotton. We talk about being in a recession-proof business, marketing, making tough decisions and so, so much more. Many bright spot ideas here to encourage you to find a positive attitude and navigate the challenges to get through this crisis. Look we have been deemed an essential industry, so we are open. tell your customer and be essential to the first responders, health care professionals, nursing homes and food pantries. Get involved with all local businesses. Plant seeds and get ready to water them on the other side of this pandemic. You get an opportunity to be a fly on the wall on this discussion with three aftermarket coaches as they share thoughts, strategies, and tactics on coming out the other side of the Covid-19 economic downturn                Automotive Instructors Move to Online Training Amid Pandemic [RR 523 ]Automotive Instructors Move to Online Training Amid PandemicKevin Holzworth, is currently working as an Assistant Professor of Automotive Technology at Montana State University-Northern in Havre, MT. Kevin started his career at MSU-Northern where he earned his 4-year undergraduate degree in Automotive Technology. Upon graduation, Kevin went to work as a technician at Ressler Motors in Bozeman, MT for 5 years. Throughout his tenure at Ressler, he earned Master Toyota Technician status and became a shop team leader. After his tenure as a technician, he returned to MSU-Northern and began his teaching career and now has 4 years under his belt. Additionally, he owns and operates a mobile air conditioning business where he services auto, ag. and semi-truck applications. Kevin’s previous episodes HERE.

                Vincent 'Vinnie' LaVerdi, is an instructor of Automotive Technology at the State University of NY (SUNY) - Erie in Orchard Park, NY. Vinnie has been an automotive instructor at SUNY Erie for three years. He previously worked as an Instructor at Alfred State College of Technology, another SUNY school. Vinnie has an associate's degree from Alfred State in Automotive Technology and worked in the Automotive Industry for twenty years as a General Motors Technician. He attended the Career and Technical Education program at Buffalo State College to prepare for his teaching career.

                Vinnie has enjoyed the transition from technician to teacher and is working hard to bring as much technology to the classroom as possible. Vinnie's previous episodes HERE.

                Scott Shotton, the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. Scott has been an automotive instructor at Kishwaukee College since 2009. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. Scott’s previous episodes  HERE.

                 

                Key Talking Points:

                • Shutdowns and social distancing has posed a challenge for continual skilled trades training
                • Ideas, in the beginning, were to have smaller classes
                • Using a Learning Management System (LMS) to drive the learning more now than ever
                • Kevin is asking his students to do a complete component ID via their smartphone
                • How does a diagnostic instructor complete a lab class?Scan data, scope captures
                • Bright Space, Blackboard are LMS’s that colleges use
                • Group messaging
                • Using a screen recorder and recording voice will complete the lecture part
                • Demo videos
                • Vinnie is doing voice-over powerpoints to put onlineKeeping them at 15 minutes
                • Edpuzzle is software Vinnie uses along with Electude
                • Kevin is requiring his students to take notes using the Cornell Note-taking SystemLink to Cornell Notes: http://lsc.cornell.edu/study-skills/cornell-note-taking-system/
                • Publishers are stepping to the platePearson.com (find resources)
                • Electude.com (free trial link)
                • Halderman books (glen@jameshalderman.com)
                • Paul ‘Scanner’ Danner (support@scannerdanner.com)
                • Classroom webcam broadcast by Kevin
                • They are prepared for this diversion to last until the end of the semester
                • They are working to get their seniors their degree anyway then can
                • Make a ‘contract with the instructor’ to complete your schoolingMaybe special assignments
                • Possibly summertime
                • Instructors are forced to use more online tools, however, the hands-on element is necessary for any skilled trade trainingThis team does not see virtual happening
                • Students need access to service information to answer certain test questions. They may not have access at their homes
                • Kevin has his students on a snap chat groupTake pics of work you do at your part-time job
                • New shocks put on. Show proof. This may count toward credit
                • Vinnie has their own google page and creates albums on the cars they work onIt also provides content for Vinnie
                • In his teams, he had a QC person and a media person who is documenting the repair
                • Do you share your cell phone with your students?Kevin shares his
                • Scott is not sure what he would do

                Resources:

                • Thanks to Kevin Holzworth, Vincent LaVerdi and Scott Shotton for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

                Learn more about PROimage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

                ]]>                Kevin Holzworth, is currently working as an Assistant Professor of Automotive Technology at Montana State University-Northern in Havre, MT. Kevin started his career at MSU-Northern where he earned his 4-year undergraduate degree in Automotive Technology. Upon graduation, Kevin went to work as a technician at Ressler Motors in Bozeman, MT for 5 years. Throughout his tenure at Ressler, he earned Master Toyota Technician status and became a shop team leader. After his tenure as a technician, he returned to MSU-Northern and began his teaching career and now has 4 years under his belt. Additionally, he owns and operates a mobile air conditioning business where he services auto, ag. and semi-truck applications. Kevin’s previous episodes HERE.

                Vincent 'Vinnie' LaVerdi, is an instructor of Automotive Technology at the State University of NY (SUNY) - Erie in Orchard Park, NY. Vinnie has been an automotive instructor at SUNY Erie for three years. He previously worked as an Instructor at Alfred State College of Technology, another SUNY school. Vinnie has an associate's degree from Alfred State in Automotive Technology and worked in the Automotive Industry for twenty years as a General Motors Technician. He attended the Career and Technical Education program at Buffalo State College to prepare for his teaching career.

                Vinnie has enjoyed the transition from technician to teacher and is working hard to bring as much technology to the classroom as possible. Vinnie's previous episodes HERE.

                Scott Shotton, the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. Scott has been an automotive instructor at Kishwaukee College since 2009. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. Scott’s previous episodes  HERE.

                 

                Key Talking Points:

                • Shutdowns and social distancing has posed a challenge for continual skilled trades training
                • Ideas, in the beginning, were to have smaller classes
                • Using a Learning Management System (LMS) to drive the learning more now than ever
                • Kevin is asking his students to do a complete component ID via their smartphone
                • How does a diagnostic instructor complete a lab class?Scan data, scope captures
                • Bright Space, Blackboard are LMS’s that colleges use
                • Group messaging
                • Using a screen recorder and recording voice will complete the lecture part
                • Demo videos
                • Vinnie is doing voice-over powerpoints to put onlineKeeping them at 15 minutes
                • Edpuzzle is software Vinnie uses along with Electude
                • Kevin is requiring his students to take notes using the Cornell Note-taking SystemLink to Cornell Notes: http://lsc.cornell.edu/study-skills/cornell-note-taking-system/
                • Publishers are stepping to the platePearson.com (find resources)
                • Electude.com (free trial link)
                • Halderman books (glen@jameshalderman.com)
                • Paul ‘Scanner’ Danner (support@scannerdanner.com)
                • Classroom webcam broadcast by Kevin
                • They are prepared for this diversion to last until the end of the semester
                • They are working to get their seniors their degree anyway then can
                • Make a ‘contract with the instructor’ to complete your schoolingMaybe special assignments
                • Possibly summertime
                • Instructors are forced to use more online tools, however, the hands-on element is necessary for any skilled trade trainingThis team does not see virtual happening
                • Students need access to service information to answer certain test questions. They may not have access at their homes
                • Kevin has his students on a snap chat groupTake pics of work you do at your part-time job
                • New shocks put on. Show proof. This may count toward credit
                • Vinnie has their own google page and creates albums on the cars they work onIt also provides content for Vinnie
                • In his teams, he had a QC person and a media person who is documenting the repair
                • Do you share your cell phone with your students?Kevin shares his
                • Scott is not sure what he would do

                Resources:

                • Thanks to Kevin Holzworth, Vincent LaVerdi and Scott Shotton for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

                Learn more about PROimage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com

                ]]>                009c1e8d-fdc6-451a-87f5-7a1b15707a32Tue, 31 Mar 2020 00:15:00 -040038:17falsefull523523RR 523 Automotive Instructors Move to Online Training Amid Pandemic In this episode, my guests; Kevin Holzworth, the Assistant Professor of Automotive Technology at Montana State University, Vincent LaVerdi, the Instructor, Automotive Technology and Scott Shotton the owner of The Driveability Guys. Amidst the Covid-19 Pandemic, these instructors move their training online. A lot of people have been affected by this and their way of living is also hit hard. Our instructors put their abilities to good use and continue their expertise in helping our industry’s students as well as owners get the quality training they need to get to the next level within our industry. Sad to say but business is usual with these guys and we are proud of them. Find out bios, the show notes, and links to their previous episodes at remarkableresults.biz/e523/.                Lift Safety with Rick White [RR 522]Lift Safety with Rick WhiteRick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. He also owned and managed several successful automotive repair shops.

                Early in his career, Rick got his arm stuck under a vehicle while working underneath it. He managed to get out safely but it was a wake up call to him and for all of us as well. This is everyone’s concern. There are too many distractions like  cell phones, tablets, lackadaisical attitude of it never happening, not focused on job at task, talking to tech next to them and a whole lot more. We need to follow lift maintenance schedules religiously and document every procedure in order to check work properly.

                Rick White’s Previous Episodes HERE.

                Key Talking Points:

                • Lift safety- if you don’t talk about it and acknowledge it you are building risk
                • Rick read about a tech that got killed by car falling off lift onto him in Richmond Virginia
                • Last 18 months: 17 deaths from cars falling off lifts
                • Early in his career, Rick was working on a vehicle by himself on the ground, arm got stuck but was able to get out safely- wake up call from beginning   
                • Too many distractions- cell phones, tablets, lackadaisical attitude of it never happening, not focused on the job at task, talking to tech next to them
                • Customers are trusting you with their lives when they hand you the keys 
                • Need to implement an annual training program for everyone in the shop Autolift.org- certification program $16 per tech
                • Visually inspect lift contact point, lift car and wiggle to ensure it settles and isn’t moving, safety latches are on
                • Must follow maintenance schedule on lift- inspecting and checking fluids daily
                • Have procedures in place in order to double-check work- tire safety: have tech document torque and road test
                • If you get interrupted during job: document last thing you did on repair order/tablet etc then document what you were going to do nextWhen you get interrupted takes up to 20 minutes to get back into productive mode
                • Be engaged with NOW- “Carpe diem, quam minimum credula postero”Pluck the day- stop to pull some flowers, be present
                • Use a buddy system- do not work on a vehicle by yourself, have cameras
                • We work to live, we don’t live to work
                • Link for on-line lift certification:https://www.autolift.org/ali-store/lifting-it-right-online-edition/

                Resources:

                • Thanks to Rick White for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                 

                ]]>                Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. He also owned and managed several successful automotive repair shops.

                Early in his career, Rick got his arm stuck under a vehicle while working underneath it. He managed to get out safely but it was a wake up call to him and for all of us as well. This is everyone’s concern. There are too many distractions like  cell phones, tablets, lackadaisical attitude of it never happening, not focused on job at task, talking to tech next to them and a whole lot more. We need to follow lift maintenance schedules religiously and document every procedure in order to check work properly.

                Rick White’s Previous Episodes HERE.

                Key Talking Points:

                • Lift safety- if you don’t talk about it and acknowledge it you are building risk
                • Rick read about a tech that got killed by car falling off lift onto him in Richmond Virginia
                • Last 18 months: 17 deaths from cars falling off lifts
                • Early in his career, Rick was working on a vehicle by himself on the ground, arm got stuck but was able to get out safely- wake up call from beginning   
                • Too many distractions- cell phones, tablets, lackadaisical attitude of it never happening, not focused on the job at task, talking to tech next to them
                • Customers are trusting you with their lives when they hand you the keys 
                • Need to implement an annual training program for everyone in the shop Autolift.org- certification program $16 per tech
                • Visually inspect lift contact point, lift car and wiggle to ensure it settles and isn’t moving, safety latches are on
                • Must follow maintenance schedule on lift- inspecting and checking fluids daily
                • Have procedures in place in order to double-check work- tire safety: have tech document torque and road test
                • If you get interrupted during job: document last thing you did on repair order/tablet etc then document what you were going to do nextWhen you get interrupted takes up to 20 minutes to get back into productive mode
                • Be engaged with NOW- “Carpe diem, quam minimum credula postero”Pluck the day- stop to pull some flowers, be present
                • Use a buddy system- do not work on a vehicle by yourself, have cameras
                • We work to live, we don’t live to work
                • Link for on-line lift certification:https://www.autolift.org/ali-store/lifting-it-right-online-edition/

                Resources:

                • Thanks to Rick White for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                 

                ]]>                c9402279-e65e-4a23-b483-c4220b9fd340Fri, 27 Mar 2020 00:15:00 -040029:58falsefull522522RR 522 Lift Safety and Accident Prevention Measures are Everybody’s Concern The statistics of deaths due to lift accidents has ballooned to 17 within the last 18 months. It’s alarming that’s why we talk about preventive measures, maintenance and overall safety guidelines. I had a special opportunity to interview Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. Rick got his arm stuck under a vehicle while working underneath it. He managed to get out safely but it was a wake up call to him and for all of us as well. This is everyone’s concern. There are too many distractions like cell phones, tablets, lackadaisical attitude of it never happening, not focused on job at task, talking to tech next to them and a whole lot more. We need to follow lift maintenance schedules religiously and document every procedure in order to check work properly. Find the talking points, for this episode at remarkableresults.biz/e522                Final Inspection – Quality Controls & Covid-19 [Bonus 07]Final Inspection – Quality Controls & Covid-19

                https://youtu.be/_pY3_E99wA0

                Chris Cloutier, is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.Autotex.me website HERE.

                Tom Ham, Auto Centric, Grand Rapids, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines. He writes extensively on industry topics. Discover Tom’s previous episodes HERE.

                Frank Scandura, Franks European, Las Vegas, NV started working on cars as a teenager in upstate New York and moved to Las Vegas in 1988. After years of writing service for Mercedes, he opened Frank’s European service in 2001 and grew to a 12,000-square foot, 10 bay shop in the northwest part of Las Vegas, not far from the famous Strip! He has 15 team members and is partnered with his wife Deborah. From his first immersion, in the business, pumping gas at 15 years old in Orange County New York, to writing service at a Mercedes dealer in Las Vegas Frank Scandura shares his business acumen and offers insights and trends on leadership as a business coach. Frank’s previous episodes HERE.

                Talking Points:

                • Covid-19 was a critical talking points as this live broadcast was at a critical time as some states are asking 100% of people to stay at home.Critical to make plans to survive Covid-19. Short, medium and long-range plans
                • Stay nimble and be able to move. Protect your family, your team, your business
                • Take care of the community and be a transportation hub
                • In every situation, there is plenty of opportunities
                • On the other side of this pandemic, we will get a lot of opportunities
                • As small businesses, we can change quickly
                • Adjust your marketing
                • Final Quality Controls to deliver vehicles in better shape than when it arrived
                • Create the habit
                • Add disinfectants because of Covid-19
                • Some shop owners argue that we don’t to final inspections because if we find a problem we don’t want to hurt the feelings of our peopleIf you want people to like you sell ice cream. ‘Steve Jobs’
                • Don’t do an inspection to catch your people doing something wrong. Use it to improve your systems, processes and to reduce mistakes. We are human.
                • Customers will quality control their own car. Don’t let them find something on their own.
                • Part of the QC is to be sure pictures are taken of vehicle components to create a base case.
                • The QC is dynamic and will change as issues ariseAdd and subtract to the list through a solid review of every step
                • Your own QC controls as an owner should be audits of tickets from birth to death to be sure all your systems/processes are working
                • We may not expect enough from our people. We set our expectations too low
                • In the final QC you will catch a lot. Remember a human is doing the QC review. They will make mistakes. But the goal is to catch 95% or more. You have to QC the QCOnce you let one of the steps go it will become ‘non-important’
                • Start by making a commitment to do Final QCInvolve your people. They know what needs to be done
                • Chris likes his service advisors to do the QC because they feel the pain with the customer when they find a problem. Technicians do not see the pain from customers when they find a problem.
                • Being an above average shop will create survivorship opportunities. Being mediocre will not cut it
                • You can’t do a Final QC on most cars. It must happen on every car. No exceptions. This keeps the discipline and habit goingIf a car has a ticket it gets a QC
                • Covid-19Sanitizers on customer keys, gloves, counter wipe downs.
                • Protect team and clients
                • Wipe customer car when it arrives wearing gloves
                • Take a video and show your customer what you do. Post on social media
                • We will come to your house, wipe down your car and deliver it back.The transaction can be totally done on-line
                • Your software, texting, pay by text are all great tools to use
                • Relieve the fear of your customer. Show them. Tell them.
                • Ask your team if they are OK coming into workConsider their extended family
                • Set deliveries on the side
                • Have disciplines with your parts suppliers
                • Everything that enters your domain must be scrutinized
                • Having a team meeting often to discuss how the business will sustain with the most employed need to be talked about.
                • Adjust your marketing. Be positive. Call them to tell them what you are doing
                • There could be parts shortages and increased prices coming
                • Links to the lists Chris Cloutier mentions:https://www.autotext.me/wp-content/uploads/2017/12/QCChecklist.docx
                • https://www.autotext.me/wp-content/uploads/2017/12/QualityControl.pdf

                 

                Resources:


                Facebook   Twitter   Linked In   Email

                Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

                 

                ]]>

                https://youtu.be/_pY3_E99wA0

                Chris Cloutier, is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.Autotex.me website HERE.

                Tom Ham, Auto Centric, Grand Rapids, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines. He writes extensively on industry topics. Discover Tom’s previous episodes HERE.

                Frank Scandura, Franks European, Las Vegas, NV started working on cars as a teenager in upstate New York and moved to Las Vegas in 1988. After years of writing service for Mercedes, he opened Frank’s European service in 2001 and grew to a 12,000-square foot, 10 bay shop in the northwest part of Las Vegas, not far from the famous Strip! He has 15 team members and is partnered with his wife Deborah. From his first immersion, in the business, pumping gas at 15 years old in Orange County New York, to writing service at a Mercedes dealer in Las Vegas Frank Scandura shares his business acumen and offers insights and trends on leadership as a business coach. Frank’s previous episodes HERE.

                Talking Points:

                • Covid-19 was a critical talking points as this live broadcast was at a critical time as some states are asking 100% of people to stay at home.Critical to make plans to survive Covid-19. Short, medium and long-range plans
                • Stay nimble and be able to move. Protect your family, your team, your business
                • Take care of the community and be a transportation hub
                • In every situation, there is plenty of opportunities
                • On the other side of this pandemic, we will get a lot of opportunities
                • As small businesses, we can change quickly
                • Adjust your marketing
                • Final Quality Controls to deliver vehicles in better shape than when it arrived
                • Create the habit
                • Add disinfectants because of Covid-19
                • Some shop owners argue that we don’t to final inspections because if we find a problem we don’t want to hurt the feelings of our peopleIf you want people to like you sell ice cream. ‘Steve Jobs’
                • Don’t do an inspection to catch your people doing something wrong. Use it to improve your systems, processes and to reduce mistakes. We are human.
                • Customers will quality control their own car. Don’t let them find something on their own.
                • Part of the QC is to be sure pictures are taken of vehicle components to create a base case.
                • The QC is dynamic and will change as issues ariseAdd and subtract to the list through a solid review of every step
                • Your own QC controls as an owner should be audits of tickets from birth to death to be sure all your systems/processes are working
                • We may not expect enough from our people. We set our expectations too low
                • In the final QC you will catch a lot. Remember a human is doing the QC review. They will make mistakes. But the goal is to catch 95% or more. You have to QC the QCOnce you let one of the steps go it will become ‘non-important’
                • Start by making a commitment to do Final QCInvolve your people. They know what needs to be done
                • Chris likes his service advisors to do the QC because they feel the pain with the customer when they find a problem. Technicians do not see the pain from customers when they find a problem.
                • Being an above average shop will create survivorship opportunities. Being mediocre will not cut it
                • You can’t do a Final QC on most cars. It must happen on every car. No exceptions. This keeps the discipline and habit goingIf a car has a ticket it gets a QC
                • Covid-19Sanitizers on customer keys, gloves, counter wipe downs.
                • Protect team and clients
                • Wipe customer car when it arrives wearing gloves
                • Take a video and show your customer what you do. Post on social media
                • We will come to your house, wipe down your car and deliver it back.The transaction can be totally done on-line
                • Your software, texting, pay by text are all great tools to use
                • Relieve the fear of your customer. Show them. Tell them.
                • Ask your team if they are OK coming into workConsider their extended family
                • Set deliveries on the side
                • Have disciplines with your parts suppliers
                • Everything that enters your domain must be scrutinized
                • Having a team meeting often to discuss how the business will sustain with the most employed need to be talked about.
                • Adjust your marketing. Be positive. Call them to tell them what you are doing
                • There could be parts shortages and increased prices coming
                • Links to the lists Chris Cloutier mentions:https://www.autotext.me/wp-content/uploads/2017/12/QCChecklist.docx
                • https://www.autotext.me/wp-content/uploads/2017/12/QualityControl.pdf

                 

                Resources:


                Facebook   Twitter   Linked In   Email

                Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

                 

                ]]>                619c66f6-c15e-4721-9dd5-e6b7ed0ad513Thu, 26 Mar 2020 00:30:00 -040046:07falsebonus77THA 164 Final Inspection - Quality Controls We are tackling Quality Controls and the Final Inspection. This episode aired live during the Covid-19 Pandemic and will become an important listen not only for the power of a good Quality Control process but how the Coronavirus weaved into this conversation. In this episode, I’m joined by Chris Cloutier, Golden Rule Auto Care and CEO of Autotext.me and Tom Ham, Auto Centric, Grand Rapids, MI and Automotive Management Network and Frank Scandura, Frank’s European, Las Vegas. This team does have strong Final Inspection QC - Quality Control practices. They share why they do it, what they’ve learned, that we are human and make mistakes which is the strongest reason for a good Final QC process and we also spice this conversation with their practices in light of the Covid-19 pandemic. There is no need to take notes. If you want them go to remarkableresults.biz/a164 /// on my website! On the show notes page find my guests bio’s and links to their previous episodes. Also the lists Chris Cloutier offered are also linked there.                Final Inspection – Quality Controls & Covid-19 [THA 164]Final Inspection - Quality Controls & Covid-19

                https://youtu.be/_pY3_E99wA0

                Chris Cloutier, is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.Autotex.me website HERE.

                Tom Ham, Auto Centric, Grand Rapids, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines. He writes extensively on industry topics. Discover Tom’s previous episodes HERE.

                Frank Scandura, Franks European, Las Vegas, NV started working on cars as a teenager in upstate New York and moved to Las Vegas in 1988. After years of writing service for Mercedes, he opened Frank’s European service in 2001 and grew to a 12,000-square foot, 10 bay shop in the northwest part of Las Vegas, not far from the famous Strip! He has 15 team members and is partnered with his wife Deborah. From his first immersion, in the business, pumping gas at 15 years old in Orange County New York, to writing service at a Mercedes dealer in Las Vegas Frank Scandura shares his business acumen and offers insights and trends on leadership as a business coach. Frank’s previous episodes HERE.

                Talking Points:

                • Covid-19 was a critical talking points as this live broadcast was at a critical time as some states are asking 100% of people to stay at home.Critical to make plans to survive Covid-19. Short, medium and long-range plans
                • Stay nimble and be able to move. Protect your family, your team, your business
                • Take care of the community and be a transportation hub
                • In every situation, there is plenty of opportunities
                • On the other side of this pandemic, we will get a lot of opportunities
                • As small businesses, we can change quickly
                • Adjust your marketing
                • Final Quality Controls to deliver vehicles in better shape than when it arrived
                • Create the habit
                • Add disinfectants because of Covid-19
                • Some shop owners argue that we don’t to final inspections because if we find a problem we don’t want to hurt the feelings of our peopleIf you want people to like you sell ice cream. ‘Steve Jobs’
                • Don’t do an inspection to catch your people doing something wrong. Use it to improve your systems, processes and to reduce mistakes. We are human.
                • Customers will quality control their own car. Don’t let them find something on their own.
                • Part of the QC is to be sure pictures are taken of vehicle components to create a base case.
                • The QC is dynamic and will change as issues ariseAdd and subtract to the list through a solid review of every step
                • Your own QC controls as an owner should be audits of tickets from birth to death to be sure all your systems/processes are working
                • We may not expect enough from our people. We set our expectations too low
                • In the final QC you will catch a lot. Remember a human is doing the QC review. They will make mistakes. But the goal is to catch 95% or more. You have to QC the QCOnce you let one of the steps go it will become ‘non-important’
                • Start by making a commitment to do Final QCInvolve your people. They know what needs to be done
                • Chris likes his service advisors to do the QC because they feel the pain with the customer when they find a problem. Technicians do not see the pain from customers when they find a problem.
                • Being an above average shop will create survivorship opportunities. Being mediocre will not cut it
                • You can’t do a Final QC on most cars. It must happen on every car. No exceptions. This keeps the discipline and habit goingIf a car has a ticket it gets a QC
                • Covid-19Sanitizers on customer keys, gloves, counter wipe downs.
                • Protect team and clients
                • Wipe customer car when it arrives wearing gloves
                • Take a video and show your customer what you do. Post on social media
                • We will come to your house, wipe down your car and deliver it back.The transaction can be totally done on-line
                • Your software, texting, pay by text are all great tools to use
                • Relieve the fear of your customer. Show them. Tell them.
                • Ask your team if they are OK coming into workConsider their extended family
                • Set deliveries on the side
                • Have disciplines with your parts suppliers
                • Everything that enters your domain must be scrutinized
                • Having a team meeting often to discuss how the business will sustain with the most employed need to be talked about.
                • Adjust your marketing. Be positive. Call them to tell them what you are doing
                • There could be parts shortages and increased prices coming
                • Links to the lists Chris Cloutier mentions:https://www.autotext.me/wp-content/uploads/2017/12/QCChecklist.docx
                • https://www.autotext.me/wp-content/uploads/2017/12/QualityControl.pdf

                 

                Resources:


                Facebook   Twitter   Linked In   Email

                Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

                ]]>

                https://youtu.be/_pY3_E99wA0

                Chris Cloutier, is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.Autotex.me website HERE.

                Tom Ham, Auto Centric, Grand Rapids, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines. He writes extensively on industry topics. Discover Tom’s previous episodes HERE.

                Frank Scandura, Franks European, Las Vegas, NV started working on cars as a teenager in upstate New York and moved to Las Vegas in 1988. After years of writing service for Mercedes, he opened Frank’s European service in 2001 and grew to a 12,000-square foot, 10 bay shop in the northwest part of Las Vegas, not far from the famous Strip! He has 15 team members and is partnered with his wife Deborah. From his first immersion, in the business, pumping gas at 15 years old in Orange County New York, to writing service at a Mercedes dealer in Las Vegas Frank Scandura shares his business acumen and offers insights and trends on leadership as a business coach. Frank’s previous episodes HERE.

                Talking Points:

                • Covid-19 was a critical talking points as this live broadcast was at a critical time as some states are asking 100% of people to stay at home.Critical to make plans to survive Covid-19. Short, medium and long-range plans
                • Stay nimble and be able to move. Protect your family, your team, your business
                • Take care of the community and be a transportation hub
                • In every situation, there is plenty of opportunities
                • On the other side of this pandemic, we will get a lot of opportunities
                • As small businesses, we can change quickly
                • Adjust your marketing
                • Final Quality Controls to deliver vehicles in better shape than when it arrived
                • Create the habit
                • Add disinfectants because of Covid-19
                • Some shop owners argue that we don’t to final inspections because if we find a problem we don’t want to hurt the feelings of our peopleIf you want people to like you sell ice cream. ‘Steve Jobs’
                • Don’t do an inspection to catch your people doing something wrong. Use it to improve your systems, processes and to reduce mistakes. We are human.
                • Customers will quality control their own car. Don’t let them find something on their own.
                • Part of the QC is to be sure pictures are taken of vehicle components to create a base case.
                • The QC is dynamic and will change as issues ariseAdd and subtract to the list through a solid review of every step
                • Your own QC controls as an owner should be audits of tickets from birth to death to be sure all your systems/processes are working
                • We may not expect enough from our people. We set our expectations too low
                • In the final QC you will catch a lot. Remember a human is doing the QC review. They will make mistakes. But the goal is to catch 95% or more. You have to QC the QCOnce you let one of the steps go it will become ‘non-important’
                • Start by making a commitment to do Final QCInvolve your people. They know what needs to be done
                • Chris likes his service advisors to do the QC because they feel the pain with the customer when they find a problem. Technicians do not see the pain from customers when they find a problem.
                • Being an above average shop will create survivorship opportunities. Being mediocre will not cut it
                • You can’t do a Final QC on most cars. It must happen on every car. No exceptions. This keeps the discipline and habit goingIf a car has a ticket it gets a QC
                • Covid-19Sanitizers on customer keys, gloves, counter wipe downs.
                • Protect team and clients
                • Wipe customer car when it arrives wearing gloves
                • Take a video and show your customer what you do. Post on social media
                • We will come to your house, wipe down your car and deliver it back.The transaction can be totally done on-line
                • Your software, texting, pay by text are all great tools to use
                • Relieve the fear of your customer. Show them. Tell them.
                • Ask your team if they are OK coming into workConsider their extended family
                • Set deliveries on the side
                • Have disciplines with your parts suppliers
                • Everything that enters your domain must be scrutinized
                • Having a team meeting often to discuss how the business will sustain with the most employed need to be talked about.
                • Adjust your marketing. Be positive. Call them to tell them what you are doing
                • There could be parts shortages and increased prices coming
                • Links to the lists Chris Cloutier mentions:https://www.autotext.me/wp-content/uploads/2017/12/QCChecklist.docx
                • https://www.autotext.me/wp-content/uploads/2017/12/QualityControl.pdf

                 

                Resources:


                Facebook   Twitter   Linked In   Email

                Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

                ]]>                dd4724cf-480f-4619-b6fc-d643cefb8b36Thu, 26 Mar 2020 00:15:00 -040046:07falsefull164164THA 164 Final Inspection - Quality Controls We are tackling Quality Controls and the Final Inspection. This episode aired live during the Covid-19 Pandemic and will become an important listen not only for the power of a good Quality Control process but how the Coronavirus weaved into this conversation. In this episode I’m joined by Chris Cloutier, Golden Rule Auto Care and CEO of Autotext.me and Tom Ham, Auto Centric, Grand Rapids, MI and Automotive Management Network and Frank Scandura, Frank’s European, Las Vegas. This team does have strong Final Inspection QC - Quality Control practices. They share why they do it, what they’ve learned, that we are human and make mistakes which is the strongest reason for a good Final QC process and we also spice this conversation with their practices in light of the Covid-19 pandemic. There is no need to take notes. If you want them go to remarkableresults.biz/a164 /// on my website! On the show notes page find my guests bio’s and links to their previous episodes. Also the lists Chris Cloutier offered are also linked there.                Covid-19 Aftermarket Panel Discussion ‘Business as Unusual’ [Bonus 06]Covid-19 Aftermarket Panel Discussion ‘Business as Unusual’

                Panel:

                • Bill Haas, Hass Performance Consulting
                • Tom Ham, Autocentric and Automotive Management Network, Grand Rapids, MI
                • Greg Skolnik, Motor Works, Rockville, MD
                • Bill Nalu, Interstate Auto Care, Madison Heights, MI

                 Talking points:

                • Some back-office workers aren’t at work. They can work remotely
                • Some states have loans and grants
                • Greg Skolnik is applying for SBC application. He is getting in line and does not know where it will goHe wants to look at all options
                • If you apply for the loan, you may not know what you will get
                • Line of credit is an optionYou usually get a line of credit when you don’t need the money
                • Banks offer lines of credit based on the strength of your financial position
                • Once your financial strength is strong (you’ve prepared) apply for a line of credit with your bank
                • Don’t attach yourself to the negative vibes coming out. Don’t be part of the fear-mongering
                • Consider getting debt free going forward that will allow any economic downturn easier to absorbConsider Dave Ramsey Financial Pease University to help get yourself out of debt
                • Work with your local businesses to help the community
                • Follow the most common sense guidelines
                • Too many people ignoring the do-right rule. Covid-19 must be taken seriously
                • Is your waiting room open or closed?Bill Haas does not believe in waiters
                • Tom Ham does believe in waiters
                • Bill Nalu believes in waiters
                • They all believe there can be a touchless relationship as Covid-19 continues
                • Protecting your people is very important
                • Waiters are there to leave.Must disinfect and wipe down the waiting room
                • There is more to wipe down than to worry about your waiting room
                • It is difficult to sell to waiters
                • TouchlessPick-up keys in a lockbox
                • Pay to text is a great option
                • We are adjusting to the abnormal. Each day is different
                • Parts delivered to a special table or place where the delivery person does not enter to deep in your space
                • Expense review. Two columns. What you must pay and what you can ask for time.Talk to your landlord and ask for some relief
                • Insurance’s of all types need to be paid on time
                • Communicate with any creditor before you decide not to pay them. Tell them you are there and doing business
                • Follow all conversations with your creditors with a letter. Keep in front of all creditors
                • If you have cash reserves you can spend them wisely to keep your staff
                • Your business interruption insurance may not cover what we are going through nowLook carefully at your next renewal
                • Don’t lose sight of a continuing strong marketing planIf you are open you need to tell your customers and market
                • Don’t let your customers assume you are open. They will think you are closed
                • We are open, how can we serve you
                • Make phone calls to every client
                • Plans need to be made. Must be fluid and over-prepare. You need a plan for two weeks out, 30 days out and 45 days out. They are dynamic and will change
                • Tom ham is optimistic and sees a huge opportunity aheadIt will not be behind us until the vaccine is out.
                • We need to learn how to live with it
                • We need to find the opportunity in explaining to our customers that they don’t need the car debt but need to fix their vehicles
                • Grek Skolnik schedules appointments like the dentist do. It works for him and smooths his forecastsPeople are not hibernating, but he has conditioned his customers to come in for scheduled work/maintenance
                • What is an optimist, today?
                • Caution:Some shops will close. It may be the best thing to do for their business. They will re-open when it is time. Some may close for good
                • The decisions you make are for the good of you, your family, your people, your customers

                Listen to Text to Pay Episode Here.

                https://disasterloan.sba.gov/ela/information/index

                Resources:

                • Thanks to Bill Haas, Bill Nalu, Greg Skolnik and Tom Ham for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                ]]>

                Panel:

                • Bill Haas, Hass Performance Consulting
                • Tom Ham, Autocentric and Automotive Management Network, Grand Rapids, MI
                • Greg Skolnik, Motor Works, Rockville, MD
                • Bill Nalu, Interstate Auto Care, Madison Heights, MI

                 Talking points:

                • Some back-office workers aren’t at work. They can work remotely
                • Some states have loans and grants
                • Greg Skolnik is applying for SBC application. He is getting in line and does not know where it will goHe wants to look at all options
                • If you apply for the loan, you may not know what you will get
                • Line of credit is an optionYou usually get a line of credit when you don’t need the money
                • Banks offer lines of credit based on the strength of your financial position
                • Once your financial strength is strong (you’ve prepared) apply for a line of credit with your bank
                • Don’t attach yourself to the negative vibes coming out. Don’t be part of the fear-mongering
                • Consider getting debt free going forward that will allow any economic downturn easier to absorbConsider Dave Ramsey Financial Pease University to help get yourself out of debt
                • Work with your local businesses to help the community
                • Follow the most common sense guidelines
                • Too many people ignoring the do-right rule. Covid-19 must be taken seriously
                • Is your waiting room open or closed?Bill Haas does not believe in waiters
                • Tom Ham does believe in waiters
                • Bill Nalu believes in waiters
                • They all believe there can be a touchless relationship as Covid-19 continues
                • Protecting your people is very important
                • Waiters are there to leave.Must disinfect and wipe down the waiting room
                • There is more to wipe down than to worry about your waiting room
                • It is difficult to sell to waiters
                • TouchlessPick-up keys in a lockbox
                • Pay to text is a great option
                • We are adjusting to the abnormal. Each day is different
                • Parts delivered to a special table or place where the delivery person does not enter to deep in your space
                • Expense review. Two columns. What you must pay and what you can ask for time.Talk to your landlord and ask for some relief
                • Insurance’s of all types need to be paid on time
                • Communicate with any creditor before you decide not to pay them. Tell them you are there and doing business
                • Follow all conversations with your creditors with a letter. Keep in front of all creditors
                • If you have cash reserves you can spend them wisely to keep your staff
                • Your business interruption insurance may not cover what we are going through nowLook carefully at your next renewal
                • Don’t lose sight of a continuing strong marketing planIf you are open you need to tell your customers and market
                • Don’t let your customers assume you are open. They will think you are closed
                • We are open, how can we serve you
                • Make phone calls to every client
                • Plans need to be made. Must be fluid and over-prepare. You need a plan for two weeks out, 30 days out and 45 days out. They are dynamic and will change
                • Tom ham is optimistic and sees a huge opportunity aheadIt will not be behind us until the vaccine is out.
                • We need to learn how to live with it
                • We need to find the opportunity in explaining to our customers that they don’t need the car debt but need to fix their vehicles
                • Grek Skolnik schedules appointments like the dentist do. It works for him and smooths his forecastsPeople are not hibernating, but he has conditioned his customers to come in for scheduled work/maintenance
                • What is an optimist, today?
                • Caution:Some shops will close. It may be the best thing to do for their business. They will re-open when it is time. Some may close for good
                • The decisions you make are for the good of you, your family, your people, your customers

                Listen to Text to Pay Episode Here.

                https://disasterloan.sba.gov/ela/information/index

                Resources:

                • Thanks to Bill Haas, Bill Nalu, Greg Skolnik and Tom Ham for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                ]]>                e2be6753-a3f5-4aae-9a55-50911a6ccdd3Wed, 25 Mar 2020 00:15:00 -040044:41falsebonus66In the format of a virtual coffee discussion, this group delivered on a wide range of pertinent topics we are facing. In light of the Covid-19 pandemic we are talking lines of credit, SBA loans, sanitizing, marketing, open or closed waiting rooms, planing short, medium and long-range .. as each week passes, expense review and the optimism that you need to get through this My panel, is shop owner Greg Skolnik from Motor Works in Rockville, MD, coach Bill Haas, Hass Performance Consulting, shop owner Tom Ham, Autocentric and Automotive Management Network, Grand Rapids, MI and shop owner Bill Nalu, Interstate Auto Care, Madison Heights, MI                Survival Tactics – Covid-19 with Chris Cloutier and Dennis McCarron [RR 521]Survival Tactics - Covid-19 with Chris Cloutier and Dennis McCarronChris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.    Autotex.me website HERE.

                Dennis McCarron

                Dennis started his career Bridgestone/Firestone working in various sales and management level positions prior to leading the national retail management training programs. Most recently, Dennis was the Executive Director of Dealer Strategic Planning Inc. (DSP 20 Group), providing coaching and consulting services to its members.

                With over 25 years of experience in the tire & automotive industry, Dennis is a seasoned professional with vast tire and auto service industry experience. He is also a featured columnist for Modern Tire Dealer, “Business Insights”

                Dennis continues to teach workshops around North America to tire dealers from financial acumen to behavioral selling and leadership and coaching skills. Hear Dennis's previous episodes HERE.

                Talking Points:

                • “Hard times create strong men. Strong men create good times. Good times create weak men. And, weak men create hard times.” ― G. Michael Hopf 
                • We are in hard times and it should create hard and smart people.
                • We need to think about the future and cash reserves
                • Many businesses that were on the brink of closure will find this pandemic their end
                • We are living in a history class
                • We’ve gotten away from saving money. We are living paycheck to paycheck and for businesses, a zero cash position will not help the business sustain
                • Chris was having a great first quarter vs 2019
                • The economy will slow down
                • Tell your people that times are uncertain.Communicate with your people and customers
                • Have plans for short, medium and long term
                • Money needs to keep coming in
                • If it stops employment cannot be sustained
                • Don’t panic
                • Use your logic mind to make decisions not your anxious or emotional mind
                • Know your numbers. This is the time to know your numbers and how to adjust them. 
                • Review all expenses and categorize or prioritize them. Necessary and not necessary
                • Closing can help preserve cash to help you re-start to inject business with cas
                • Offer your customers a touchless experience, text to pay, DVI reports. Customers may not want to spend money, especially with layoffs
                • You’ve got to set up stages of plans. It may get worse than better. PLANS NEED TO BE FLUID
                • We need to have a one month, two month, three month plan. Maybe even longerCreate a ‘What If’ scenario on a spreadsheet
                • It should change often depending on sales and the condition of the marketplace and government-mandated rules
                • Pay attention to your business and the marketplace
                • On average a typical shop is only putting 3¢ of every dollar sold into net profit.
                • Every $1 of expense cut goes into net profitLook at every line item
                • Talk to your landlord
                • Your biggest asset is your employees. Cut other costs and your people lastHours or positions must be the last to be cut
                • “I give my employees too many chances. I love my employees.” Gary Vaynerchuk 
                • Create a video with your smartphone that shows the precautions you are doing
                • Offer a touchless transaction
                • Assure your customer that you are protecting them and your team
                • You are an essential service. Tell them
                • You have power as a small business owner to change

                CDC.Gov/coronavirus/

                Resources:

                • Thanks to Chris Cloutier and Dennis McCarron for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

                Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www. NAPAAutoCare.com

                ]]>                Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.    Autotex.me website HERE.

                Dennis McCarron

                Dennis started his career Bridgestone/Firestone working in various sales and management level positions prior to leading the national retail management training programs. Most recently, Dennis was the Executive Director of Dealer Strategic Planning Inc. (DSP 20 Group), providing coaching and consulting services to its members.

                With over 25 years of experience in the tire & automotive industry, Dennis is a seasoned professional with vast tire and auto service industry experience. He is also a featured columnist for Modern Tire Dealer, “Business Insights”

                Dennis continues to teach workshops around North America to tire dealers from financial acumen to behavioral selling and leadership and coaching skills. Hear Dennis's previous episodes HERE.

                Talking Points:

                • “Hard times create strong men. Strong men create good times. Good times create weak men. And, weak men create hard times.” ― G. Michael Hopf 
                • We are in hard times and it should create hard and smart people.
                • We need to think about the future and cash reserves
                • Many businesses that were on the brink of closure will find this pandemic their end
                • We are living in a history class
                • We’ve gotten away from saving money. We are living paycheck to paycheck and for businesses, a zero cash position will not help the business sustain
                • Chris was having a great first quarter vs 2019
                • The economy will slow down
                • Tell your people that times are uncertain.Communicate with your people and customers
                • Have plans for short, medium and long term
                • Money needs to keep coming in
                • If it stops employment cannot be sustained
                • Don’t panic
                • Use your logic mind to make decisions not your anxious or emotional mind
                • Know your numbers. This is the time to know your numbers and how to adjust them. 
                • Review all expenses and categorize or prioritize them. Necessary and not necessary
                • Closing can help preserve cash to help you re-start to inject business with cas
                • Offer your customers a touchless experience, text to pay, DVI reports. Customers may not want to spend money, especially with layoffs
                • You’ve got to set up stages of plans. It may get worse than better. PLANS NEED TO BE FLUID
                • We need to have a one month, two month, three month plan. Maybe even longerCreate a ‘What If’ scenario on a spreadsheet
                • It should change often depending on sales and the condition of the marketplace and government-mandated rules
                • Pay attention to your business and the marketplace
                • On average a typical shop is only putting 3¢ of every dollar sold into net profit.
                • Every $1 of expense cut goes into net profitLook at every line item
                • Talk to your landlord
                • Your biggest asset is your employees. Cut other costs and your people lastHours or positions must be the last to be cut
                • “I give my employees too many chances. I love my employees.” Gary Vaynerchuk 
                • Create a video with your smartphone that shows the precautions you are doing
                • Offer a touchless transaction
                • Assure your customer that you are protecting them and your team
                • You are an essential service. Tell them
                • You have power as a small business owner to change

                CDC.Gov/coronavirus/

                Resources:

                • Thanks to Chris Cloutier and Dennis McCarron for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

                Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www. NAPAAutoCare.com

                ]]>                5582d491-38f8-4799-8e54-56eeeb24d278Mon, 23 Mar 2020 11:00:00 -040043:06falsefull521521Survival Tactics - Covid-19 with Chris Cloutier and Dennis McCarron [RR 521] We are offering ideas, suggestions and inspiration to you as you craft the steps you’ll need to make to survive this unprecedented outbreak. My hope is that the podcast episodes released with a Covid-19 theme are there to help you learn from others, and offer you options as you make weekly and sometimes daily decisions to keep your business whole. There is no one single answer. It is up to your financial position, the marketplace, and your disaster plans as to what you do next to survive this unprecedented time. My heart and support go out to you, your family, your team and your customers as together we will get through this and come out the other side smarter and stronger for having faced this challenge. Chris Cloutier and Dennis McCarron are with me to help you. Find our talking points at remarkableresults.biz/e521. Links and quotes are there so you don’t have to write anything down. Anything I can do for you just reach out at carm@remarkableresults.biz. I can put you in touch with resources that can help you on your journey. Remember it is never too late to do a 180                Covid-19 Think Tank Panel Discussion for Unprecedented Times [Bonus 05]Covid-19 Think Tank Panel Discussion for Unprecedented Times

                This is a bonus episode number 5 and a replay of a CarmCast I did this past week. Because we are in unprecedented times I decided to release this special CarmCast as a podcast of a Covid-19 Thinktank from March 18th.

                For many aftermarket professionals, you’ve prepared for an event like this. Your disaster plan may have not been completely defined as a ‘pandemic’ where the government-imposed restrictions, but you’ve planned for a rainy day disaster. You’ve kept an amount of cash in a separate account to help sustain the business for months of possible disaster. You’ve improved your processes and systems and removed yourself as the centerpiece of your business. You delegated your people to run the business.

                For many small shop owners, you’ve learned how to implement smart practices and holding yourself accountable. You’ve joined networking groups, maybe even hired a coach to bring business acumen to your world.

                If you’ve done a lot to become a better marketer and leader you’ll be OK. If not, it is not too late. There is some good business advice in this episode, that if you implement it you will come out the other side of this Covid-19 challenge.

                The essence of the over 745 podcast episodes from all our show formats is to build a strong business. The messages are spot on and for many influential.

                Keep in mind it is still not too late to do the right things for your family, employees, business and customers. If there is anything I can do to help you … like find a peer network, talk to a friend, find a coach join an association …. reach out to me carm@remarkableresults.biz.

                With me in this think are two shop owners, a technician/manager, a business coach and an IT specialist on a think tank format.

                You’ll value this discussion with Dwayne Myers, Greg Buckley, Matt Fanslow, Danny Sanchez and Bob Greenwood. …. and my pledge to keep you flowing with thoughts and ideas from your fellow colleagues continues.

                Please listen to learn just one thing and then implement it.

                Resources:

                • Thanks to Bob Greenwood, Dwayne Myers, Matt Fanslow, Greg Buckley and Danny Sanchez for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                 

                ]]>

                This is a bonus episode number 5 and a replay of a CarmCast I did this past week. Because we are in unprecedented times I decided to release this special CarmCast as a podcast of a Covid-19 Thinktank from March 18th.

                For many aftermarket professionals, you’ve prepared for an event like this. Your disaster plan may have not been completely defined as a ‘pandemic’ where the government-imposed restrictions, but you’ve planned for a rainy day disaster. You’ve kept an amount of cash in a separate account to help sustain the business for months of possible disaster. You’ve improved your processes and systems and removed yourself as the centerpiece of your business. You delegated your people to run the business.

                For many small shop owners, you’ve learned how to implement smart practices and holding yourself accountable. You’ve joined networking groups, maybe even hired a coach to bring business acumen to your world.

                If you’ve done a lot to become a better marketer and leader you’ll be OK. If not, it is not too late. There is some good business advice in this episode, that if you implement it you will come out the other side of this Covid-19 challenge.

                The essence of the over 745 podcast episodes from all our show formats is to build a strong business. The messages are spot on and for many influential.

                Keep in mind it is still not too late to do the right things for your family, employees, business and customers. If there is anything I can do to help you … like find a peer network, talk to a friend, find a coach join an association …. reach out to me carm@remarkableresults.biz.

                With me in this think are two shop owners, a technician/manager, a business coach and an IT specialist on a think tank format.

                You’ll value this discussion with Dwayne Myers, Greg Buckley, Matt Fanslow, Danny Sanchez and Bob Greenwood. …. and my pledge to keep you flowing with thoughts and ideas from your fellow colleagues continues.

                Please listen to learn just one thing and then implement it.

                Resources:

                • Thanks to Bob Greenwood, Dwayne Myers, Matt Fanslow, Greg Buckley and Danny Sanchez for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                 

                ]]>                dc495da7-fe98-41e2-bb16-16d2bdd8c384Sun, 22 Mar 2020 00:15:00 -040038:35falsebonus55For many small shop owners, you’ve learned how to implement smart practices and holding yourself accountable. You’ve joined networking groups, maybe even hired a coach to bring business acumen to your world. If you’ve done a lot to become a better marketer and leader you’ll be OK. If not, it is not too late. There is some good business advice in this episode, that if you implement it you will come out the other side of this Covid-19 challenge. You’ll value this discussion with Dwayne Myers, Greg Buckley, Matt Fanslow, Danny Sanchez and Bob Greenwood. …. and my pledge to keep you flowing with thoughts and ideas from your fellow colleagues continues. Keep in mind it is still not too late to do the right things for your family, employees, business and customers. If there is anything I can do to help you … like find a peer network, talk to a friend, find a coach join an association …. reach out to me carm@remarkableresults.biz.                Becoming a LEAN Technician [RR 520]Becoming a LEAN TechnicianJarrod Alexander from BG Automotive, Fort Collins, CO.

                Jarrod shares his experience with his first-ever training seminar on becoming a 'LEAN' technician.

                 

                Key Talking Points:

                • Technician to trainer at ASA ColoradoAlways strives to be efficient technician, servicing customers
                • Started to have health issues- forced to slow down and work smarter not harder
                • Owner signed Jarrod up to teach- always wanted to teach and felt honored
                • Attended over 100 training classes as a participant
                • Nervous and terrified for the first 15 minutes of first class then experience clicked in and felt very comfortable and natural- positive interaction with participants
                • “How to be a lean technician”Finding the times when you’re losing 5-15 mins in between parts/work orders/overstepping sold diagnostic times
                • Look forward through the process before you start- have systems and processes in place prior, preplanned
                • Organize toolbox and environment around you to manage time- everything has a home
                • Takes the support of the entire team to make it work
                • The goal of the class was to have it interactive with the involvement of participants
                • In an 8 hour day if you save 5-10mins an hour you end up with an extra 45 mins to do another job or inspection

                Resources:

                • Thanks to Jarrod Alexander for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                ]]>                Jarrod Alexander from BG Automotive, Fort Collins, CO.

                Jarrod shares his experience with his first-ever training seminar on becoming a 'LEAN' technician.

                 

                Key Talking Points:

                • Technician to trainer at ASA ColoradoAlways strives to be efficient technician, servicing customers
                • Started to have health issues- forced to slow down and work smarter not harder
                • Owner signed Jarrod up to teach- always wanted to teach and felt honored
                • Attended over 100 training classes as a participant
                • Nervous and terrified for the first 15 minutes of first class then experience clicked in and felt very comfortable and natural- positive interaction with participants
                • “How to be a lean technician”Finding the times when you’re losing 5-15 mins in between parts/work orders/overstepping sold diagnostic times
                • Look forward through the process before you start- have systems and processes in place prior, preplanned
                • Organize toolbox and environment around you to manage time- everything has a home
                • Takes the support of the entire team to make it work
                • The goal of the class was to have it interactive with the involvement of participants
                • In an 8 hour day if you save 5-10mins an hour you end up with an extra 45 mins to do another job or inspection

                Resources:

                • Thanks to Jarrod Alexander for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                ]]>                75ad1605-a0ec-4a4b-94c2-a26eb148cc53Fri, 20 Mar 2020 00:15:00 -040018:56falsefull520520RR 520 Becoming a LEAN Technician - Jarred Alexander I had a special opportunity to interview technician Jarrod Alexander who presented his first-ever training seminar. Jarrod Alexander explains how it happened, how he overcame his ‘stage fright’ and the power of his message. He is teaching what he knows best. How to be a lean technician. Find the talking points, for this episode at remarkableresults.biz/e520                Knowing All About ADAS Will Make You a Smarter Technician [RR 519]Knowing All About ADAS Will Make You a Smarter TechnicianBen Johnson, Director, Project Management, Mitchell 1

                • ADAS training class- training is maintenance, instructors need the training to give a training class Full class- many was their first time hearing about ADAS 
                • ADAS is not a “thing” it is industry generated category- each car company will use different terms for ADAS systems (ex: blind-spot monitoring), no standardization 
                • Every technician is working on an ADAS even when they don’t realize it- removing the radar sensor for a different problem and reinstalling without calibrating could lead to bigger issue 
                • Evolution of calibrations- dynamic to self-calibration 
                • Emerging technologies- electrification of vehicle, the complexity of vehicle is happening mostly electronically 
                • The best tool for technicians is experience
                • ADAS is stepping stone to autonomous vehicles- the promise of fewer accidents and less deathIn the year 2016 study showed approximately 10,000 lives could’ve been saved with ADAS (lane departure, emergency braking system)     
                • How do you teach a computer to have a brain? 

                Resources:

                • Thanks to Ben Johnson for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

                Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visit www.NAPAAutoCare.com.

                ]]>                Ben Johnson, Director, Project Management, Mitchell 1

                • ADAS training class- training is maintenance, instructors need the training to give a training class Full class- many was their first time hearing about ADAS 
                • ADAS is not a “thing” it is industry generated category- each car company will use different terms for ADAS systems (ex: blind-spot monitoring), no standardization 
                • Every technician is working on an ADAS even when they don’t realize it- removing the radar sensor for a different problem and reinstalling without calibrating could lead to bigger issue 
                • Evolution of calibrations- dynamic to self-calibration 
                • Emerging technologies- electrification of vehicle, the complexity of vehicle is happening mostly electronically 
                • The best tool for technicians is experience
                • ADAS is stepping stone to autonomous vehicles- the promise of fewer accidents and less deathIn the year 2016 study showed approximately 10,000 lives could’ve been saved with ADAS (lane departure, emergency braking system)     
                • How do you teach a computer to have a brain? 

                Resources:

                • Thanks to Ben Johnson for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

                Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visit www.NAPAAutoCare.com.

                ]]>                07e88649-d0dd-4e4c-b9a1-1519e1b13075Tue, 17 Mar 2020 00:15:00 -040031:21falsefull519519RR 519 Ben Johnson - Knowing All About ADAS Will Make You a Smarter Technician In this episode, I am with Ben Johnson, Director, Project Management, Mitchell 1. In this interview, Ben and I talk ADAS Training. Ben says almost every technician is working on an ADAS equipped vehicle even when they don’t realize it. Knowing all about ADAS will make you a smarter technician. For Ben Johnson’s bio, the show notes and links to his previous episodes go to remarkableresults.biz/e519/                Bonus Episode 03 – Town Hall Academy on Insurance CoverageBonus Episode 3 - Town Hall Academy on Insurance Coverage

                https://youtu.be/QBQiSKOEIG4

                Bambi Crozier, wife and co-owner with Neil Crozier, of Car Clinic in Lowell, AR (Northwest Arkansas), has a passion for the hardworking shop owner. Her vision to Change the Face of Automotive Care motivates and inspires every aspect of her daily operation. She entered the industry in 2012 as an entrepreneur shortly after moving back to Arkansas. She spent more than 11 years at AT&T in client relation roles and has a talent for looking at her business and the auto industry through the lens of a client. Bambi’s previous episodes HERE.

                Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout

                Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years. She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process.

                In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management. Listen to Kim’s Episodes HERE.

                Brad Hazelwonder is an Insurance Marketing Representative for Federated Insurance. His areas of expertise: Business Insurance, Life & Disability Insurance, Estate Planning, Business Succession, and Key Employee Retention

                Key Talking Points:

                • Insurance is a contract between the business and the insurance company
                • Two typesPhysical propertyWhat you own
                • Your Customers property
                • LiabilityYou are responsible for damage to others and their property
                • You have more responsibility than an individual
                • When you hire someone you say you trust that person
                • When they do something wrong the liability is on you.
                • These claims are going through the roof
                • Yearly audits are done with your agent. Sometimes twice. They may ask:Are there name change
                • New property
                • Mailing address
                • Changes in equipment
                • Look at revenue
                • Changes in payroll
                • Look at loaners and the limits you want
                • And many more
                • LoanersYou must check if your customer has a valid license
                • You must check if they have valid insurance
                • No different than a rental car contract
                • You need to get a signed agreement with the customer on the use of the loaner car. Your insurance company can get you a version (vehicle usage/release form)
                • You may need a declaration page or insurance card. Verify with your insurance carrier to the proper way to cover yourself.
                • If the insurance isn’t paid, they have no insurance even though you may see an insurance card. You can call the customers agent to send you a declaration of insurance
                • Some customers can go through their app to send you a declaration
                • How Insurance pays outThere are certain types of coverageReplacement cost. Like, Kind, QualityConsider taking a higher deductable
                • Actual cash valueTake the depreciated amount out
                • DeductiblesThere is a hidden value in deductiblesWorkmans compUpfront saving
                • Can prevent your MOD rating by paying a portion (experience rating)
                • The number of claims increases your premiums. Higher deductibles can save you money, however, your exposure is higher
                • Good processes and quality programs help minimize your risk
                • Report all claims. You can make it report only. Get it on record, you can always pull the claim.
                • Cost management: Insurance deductibles and coverage
                • Business and persona umbrella policy is a givenUmbrella policies sit above all other policies and provide you additional coverage
                • With insurance, you get what you pay forWorking with an agent face to face is a huge value to your business
                • Business interruption insuranceConsider the length of time you may need. It will always be longer
                • If you don’t report all your income then you also have a gap you’ll need to deal with. Get all your sales on the books
                • Nothing good happens after midnight
                • Have proper limits
                • You should ‘What If’ with your insurance agentWhat Happens If ….

                Resources:


                Facebook   Twitter   Linked In   Email

                Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

                ]]>

                https://youtu.be/QBQiSKOEIG4

                Bambi Crozier, wife and co-owner with Neil Crozier, of Car Clinic in Lowell, AR (Northwest Arkansas), has a passion for the hardworking shop owner. Her vision to Change the Face of Automotive Care motivates and inspires every aspect of her daily operation. She entered the industry in 2012 as an entrepreneur shortly after moving back to Arkansas. She spent more than 11 years at AT&T in client relation roles and has a talent for looking at her business and the auto industry through the lens of a client. Bambi’s previous episodes HERE.

                Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout

                Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years. She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process.

                In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management. Listen to Kim’s Episodes HERE.

                Brad Hazelwonder is an Insurance Marketing Representative for Federated Insurance. His areas of expertise: Business Insurance, Life & Disability Insurance, Estate Planning, Business Succession, and Key Employee Retention

                Key Talking Points:

                • Insurance is a contract between the business and the insurance company
                • Two typesPhysical propertyWhat you own
                • Your Customers property
                • LiabilityYou are responsible for damage to others and their property
                • You have more responsibility than an individual
                • When you hire someone you say you trust that person
                • When they do something wrong the liability is on you.
                • These claims are going through the roof
                • Yearly audits are done with your agent. Sometimes twice. They may ask:Are there name change
                • New property
                • Mailing address
                • Changes in equipment
                • Look at revenue
                • Changes in payroll
                • Look at loaners and the limits you want
                • And many more
                • LoanersYou must check if your customer has a valid license
                • You must check if they have valid insurance
                • No different than a rental car contract
                • You need to get a signed agreement with the customer on the use of the loaner car. Your insurance company can get you a version (vehicle usage/release form)
                • You may need a declaration page or insurance card. Verify with your insurance carrier to the proper way to cover yourself.
                • If the insurance isn’t paid, they have no insurance even though you may see an insurance card. You can call the customers agent to send you a declaration of insurance
                • Some customers can go through their app to send you a declaration
                • How Insurance pays outThere are certain types of coverageReplacement cost. Like, Kind, QualityConsider taking a higher deductable
                • Actual cash valueTake the depreciated amount out
                • DeductiblesThere is a hidden value in deductiblesWorkmans compUpfront saving
                • Can prevent your MOD rating by paying a portion (experience rating)
                • The number of claims increases your premiums. Higher deductibles can save you money, however, your exposure is higher
                • Good processes and quality programs help minimize your risk
                • Report all claims. You can make it report only. Get it on record, you can always pull the claim.
                • Cost management: Insurance deductibles and coverage
                • Business and persona umbrella policy is a givenUmbrella policies sit above all other policies and provide you additional coverage
                • With insurance, you get what you pay forWorking with an agent face to face is a huge value to your business
                • Business interruption insuranceConsider the length of time you may need. It will always be longer
                • If you don’t report all your income then you also have a gap you’ll need to deal with. Get all your sales on the books
                • Nothing good happens after midnight
                • Have proper limits
                • You should ‘What If’ with your insurance agentWhat Happens If ….

                Resources:


                Facebook   Twitter   Linked In   Email

                Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

                ]]>                1332337d-040a-4041-8483-40ad56509961Fri, 13 Mar 2020 15:05:00 -040047:09falsebonus33THA 161 Insurance Coverage Review - Part 1 Many don’t understand insurance, some feel they are over-insured, some underinsured. When, it is too late, and you have a claim, that is when you learn about coverages. This episode will go a long way to help you comprehend. I’m with Bambi Crozier, Car Clinic in Lowell, AR, Kim Aurenheimer, CS Automotive, Brentwood, TN and Brad Hazelwonder, Federated Insurance. We are all over insurance. When I owned my business doing an insurance review was never something I looked forward too, HOWEVER, I knew how important it was to me, my people and the business. The show notes are already done for you and could serve as a great meeting outline. Go to remarkbleresults.biz/a161. Copy and paste the talking points and also find my guest’s bios and links to their previous episodes.                Kelly Moore – Enticing our Youth to have a Career in the Aftermarket [RR 518]Kelly Moore - Enticing our Youth to have a Career in the AftermarketKelly Moore

                Dr. Kelly Thumm Moore has over 20 years of experience in the career-focused higher education industry. She currently serves at Campus President for Lincoln College of Technology – Denver, a career-focused college offering certificate and degree programs in the automotive and skilled trades fields. Her previous experience includes presidencies for Westwood College and Career Colleges of Chicago, institutions offering career-focused curriculums in allied health, IT, design, construction management, business, court reporting and paralegal. Dr. Moore began her professional career with Northern Arizona University and DePaul University in Student Affairs, General Counsel, Business & Finance and Internal Audit departments. She currently serves on the Board of the Colorado Chamber of Commerce and Colorado Association of Career Colleges & Schools (CACCS).

                 

                Dr. Moore holds a doctorate in higher education management from the University of Pennsylvania, an M.S. in public service management and a B.A. in history from DePaul University and a paralegal certificate from Roosevelt University.

                Key Talking Points:

                • Colorado changed legislation 3 years ago
                • Require high schools to talk about opportunities after HS beyond a traditional 4-year college degree
                • Sponsored by a legislator who owned a construction company that couldn’t find employees
                • Mid 1980s-1990’s high schools change out automotive shops to computer labs- took away opportunity and exposure
                • A shift from focusing on college preparedness to workforce development- internships, apprenticeships, etc 
                • On-campus events for students and parents- annual car show, community events, open houses
                • Two critical ages when kids are thinking about their future- 6th grade and 10th grade, parents can ignite their passion by giving them plastic engines to build and run and look into hands-on summer camps
                • Retention- the majority of students go to dealerships because readily available (dealerships attend career fairs more than independent shops)
                • Encourage more people to join industry especially women- Women student population grew from 5% to 8%

                Resources:

                • Thanks to Kelly Moore for her contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                ]]>                Kelly Moore

                Dr. Kelly Thumm Moore has over 20 years of experience in the career-focused higher education industry. She currently serves at Campus President for Lincoln College of Technology – Denver, a career-focused college offering certificate and degree programs in the automotive and skilled trades fields. Her previous experience includes presidencies for Westwood College and Career Colleges of Chicago, institutions offering career-focused curriculums in allied health, IT, design, construction management, business, court reporting and paralegal. Dr. Moore began her professional career with Northern Arizona University and DePaul University in Student Affairs, General Counsel, Business & Finance and Internal Audit departments. She currently serves on the Board of the Colorado Chamber of Commerce and Colorado Association of Career Colleges & Schools (CACCS).

                 

                Dr. Moore holds a doctorate in higher education management from the University of Pennsylvania, an M.S. in public service management and a B.A. in history from DePaul University and a paralegal certificate from Roosevelt University.

                Key Talking Points:

                • Colorado changed legislation 3 years ago
                • Require high schools to talk about opportunities after HS beyond a traditional 4-year college degree
                • Sponsored by a legislator who owned a construction company that couldn’t find employees
                • Mid 1980s-1990’s high schools change out automotive shops to computer labs- took away opportunity and exposure
                • A shift from focusing on college preparedness to workforce development- internships, apprenticeships, etc 
                • On-campus events for students and parents- annual car show, community events, open houses
                • Two critical ages when kids are thinking about their future- 6th grade and 10th grade, parents can ignite their passion by giving them plastic engines to build and run and look into hands-on summer camps
                • Retention- the majority of students go to dealerships because readily available (dealerships attend career fairs more than independent shops)
                • Encourage more people to join industry especially women- Women student population grew from 5% to 8%

                Resources:

                • Thanks to Kelly Moore for her contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                ]]>                d6aa5781-80d0-4642-86c0-e62f27b159e2Fri, 13 Mar 2020 00:15:00 -040021:20falsefull518518RR 518 Enticing our Youth to have a Career in the Aftermarket My guest for this show is Kelly Moore, Campus President for Lincoln College of Technology in Denver. Lincoln College of Technology is a career-focused college offering certificate and degree programs in the automotive and skilled trades fields. We discuss legislation changes, college preparedness to the workforce, student development, internships, apprenticeships, igniting a passion for automotive, retention and more. Find the talking points, Kelly’s Bios and links to her previous episodes at remarkableresults.biz/e518                Stop Being Afraid – Bryan Gossel [RR 517]Stop Being Afraid - Bryan GosselBryan Gossel, BG Automotive, Fort Collins, CO. Brian’s Previous Episodes HERE.

                Key Talking Points:

                • Started as technician and service writerNo structure, education, or much training from shop owner
                • Owner didn’t see value in outside training
                • Bryan exemplified natural leadership, intuition and communication 
                • Partnered together to also buy motorcycle parts and accessory business- had to shut down in 2001 
                • Worked in european shop as technician across street  
                • Stopped being afraidWanted to become shop owner- bought business and is now a multi shop owner
                • Worked 6am-6pm, ate dinner with family then went back to shop from 9pm-3am for years 
                • Signed up for ATI training program- changed business (margins and labor rates), still part of program
                • Struggled hiring at first- trial and error, now has hiring manager Phil that fills in his weaknessesIf employees don’t know they’re getting let go then you failed as manager- write employees up, hold them accountable, should never be surprised 
                • Hard letting go of day to day technician duties- has right team in place to work on business   
                • AdviceListen sooner, pay attention and implement what you learn
                • If you’re not changing you’re not growing, if you’re not growing you’re dying

                Resources:

                • Thanks to Bryan Gossel for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

                Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visit www.NAPAAutoCare.com.

                 

                ]]>                Bryan Gossel, BG Automotive, Fort Collins, CO. Brian’s Previous Episodes HERE.

                Key Talking Points:

                • Started as technician and service writerNo structure, education, or much training from shop owner
                • Owner didn’t see value in outside training
                • Bryan exemplified natural leadership, intuition and communication 
                • Partnered together to also buy motorcycle parts and accessory business- had to shut down in 2001 
                • Worked in european shop as technician across street  
                • Stopped being afraidWanted to become shop owner- bought business and is now a multi shop owner
                • Worked 6am-6pm, ate dinner with family then went back to shop from 9pm-3am for years 
                • Signed up for ATI training program- changed business (margins and labor rates), still part of program
                • Struggled hiring at first- trial and error, now has hiring manager Phil that fills in his weaknessesIf employees don’t know they’re getting let go then you failed as manager- write employees up, hold them accountable, should never be surprised 
                • Hard letting go of day to day technician duties- has right team in place to work on business   
                • AdviceListen sooner, pay attention and implement what you learn
                • If you’re not changing you’re not growing, if you’re not growing you’re dying

                Resources:

                • Thanks to Bryan Gossel for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

                Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visit www.NAPAAutoCare.com.

                 

                ]]>                ad97ceb3-844f-478c-951e-3dc4bac18ef4Tue, 10 Mar 2020 00:15:00 -040030:11falsefull517517RR 517 - Stop Being Afraid - Bryan Gossel Being afraid constrains you from achieving your goals. It hinders your growth and ability to expand with broadened horizons. We all fear failure but we must also learn that without failure there is no success. In this episode I am with Bryan Gossel of BG Automotive, Fort Collins, CO. In this interview, Bryan illuminates for us the strength of not having any fears moving forward with your business. It is true that fear of failure may halt progress but finding ways to get over your fears requires a certain type of person and a different discplined mindset. For Bryan’s bio, the show notes and links to his previous episodes go to remarkableresults.biz/e517/                Our Customers Don’t Know How We Make Our Sausage and it is Time They Learned [RR 516]Our Customers Don’t Know How We Make Our Sausage and it is Time They LearnedCarolyn Coquillette of Luscious Garage, San Francisco, CA chairs the ASCCA Connected Cars Committee, serves on the ASCCA Board of Directors and is active in her local San Francisco chapter. She’s also the Founder and CEO of Shop-Ware. Look for Carolyn’s other episodes HERE.

                Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

                With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

                Scott is the founder of diag.net. Find other episodes that have featured Scott HERE. Diag.Net HERE

                Key Talking Points:

                • Carolyn did a presentation at Vision 2019 “Don’t trust me, how to empower customers to value your service.” Better communicate with customer
                • There is no such thing as perfect communication
                • Scott has a presentation on how to best present knowledge and information to the customer (media, photos) 
                • Communicating complex problems on vehicles to customers (what are you doing, why you are doing it and what are results). Documentation of process. Communication can’t be perfect, always a work in progress  
                • Customers need to understand the quality of the facility and services and why the pricing is set in place. Peace of mind. 
                • Ultimately the car is the customer’s problem. The car is passing through the shop and the shop becomes the middle man. Easy for customers to be upset instead of appreciating the help to get the car back on road. 
                • People read approximately 300 yards of social media a day- always consuming information, customers need to be educated. I can’t assume customers don’t want to know information or details about their vehicles.  
                • The fine line between communication and overwhelm- the goal is comprehension with the customer. Data should speak for itself and tell a story. Customers often prioritize issues with vehicles and leave other issues pending. 
                • Training is maintenance, people don’t know how we make our sausage
                • Technology is moving at a rapid rate in vehicles, shops need to continue to train or be left behind
                • Shops are willing to share more than ever and help other shops- changing industry

                Resources:

                • Thanks to Scott Brown and Carolyn Coquillette for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                ]]>                Carolyn Coquillette of Luscious Garage, San Francisco, CA chairs the ASCCA Connected Cars Committee, serves on the ASCCA Board of Directors and is active in her local San Francisco chapter. She’s also the Founder and CEO of Shop-Ware. Look for Carolyn’s other episodes HERE.

                Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

                With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

                Scott is the founder of diag.net. Find other episodes that have featured Scott HERE. Diag.Net HERE

                Key Talking Points:

                • Carolyn did a presentation at Vision 2019 “Don’t trust me, how to empower customers to value your service.” Better communicate with customer
                • There is no such thing as perfect communication
                • Scott has a presentation on how to best present knowledge and information to the customer (media, photos) 
                • Communicating complex problems on vehicles to customers (what are you doing, why you are doing it and what are results). Documentation of process. Communication can’t be perfect, always a work in progress  
                • Customers need to understand the quality of the facility and services and why the pricing is set in place. Peace of mind. 
                • Ultimately the car is the customer’s problem. The car is passing through the shop and the shop becomes the middle man. Easy for customers to be upset instead of appreciating the help to get the car back on road. 
                • People read approximately 300 yards of social media a day- always consuming information, customers need to be educated. I can’t assume customers don’t want to know information or details about their vehicles.  
                • The fine line between communication and overwhelm- the goal is comprehension with the customer. Data should speak for itself and tell a story. Customers often prioritize issues with vehicles and leave other issues pending. 
                • Training is maintenance, people don’t know how we make our sausage
                • Technology is moving at a rapid rate in vehicles, shops need to continue to train or be left behind
                • Shops are willing to share more than ever and help other shops- changing industry

                Resources:

                • Thanks to Scott Brown and Carolyn Coquillette for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                ]]>                698b1bb8-d58c-4d4c-9e93-113916faf639Fri, 06 Mar 2020 00:15:00 -040037:24falsefull516516RR 516 Our Customers Don’t Know How We Make Our Sausage and it is Time They Learned My guests for this open and transparent discussion is Carolyn Coquillette from Lucious Garage in San Fransico and CEO of Shop-Ware along with Scott Brown from Connie and Dicks in Claremont, CA and CEO of Diagnostic Network. Find the talking points, Scott and Carolyn’s Bio’s and links to their previous episodes at remarkableresults.biz/e516 We touch on some of the most trending topics in the aftermarket including data, communicating with your customer, pricing, and the fact that our customers don’t know how we make our sausage and it is time they learned.                Growing Your Business and Striving for Greatness – Kirk Richardson [RR 515]Growing Your Business and Striving for Greatness - Kirk RichardsonKirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below-average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three-bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI.

                Richardson really prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hi-jinx, which combine to make loyal and dedicated coworkers. Kirk loves business and people in general and will talk for hours about business! Listen to Kirk’s previous episodes HERE.

                Key Talking Points:

                • Striving for greatness and setting bar too high for small 3 bay shop
                • Expected employees to have an owner mindset, needed to adjust in order to grow business
                • As the owner you need to continue to make moves to stay out of day to day business, components of business is your staff- how do you manage/give incentive/encourage/discipline them based on size of shop
                • Leader of business- make sure you are doing what is good for the most amount of people in business, staff entrusts owner to create and maintain a positive work environment
                • Adjust insurance packages/life insurance/retirement contribution/IRA to 401K as business grows
                • Surround yourself with people that can counteract your weaknesses
                • Will you be happier with the existing 800K shop vs 1M shop?

                Resources:

                • Thanks to Kirk Richardson for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                 

                ]]>                Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below-average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three-bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI.

                Richardson really prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hi-jinx, which combine to make loyal and dedicated coworkers. Kirk loves business and people in general and will talk for hours about business! Listen to Kirk’s previous episodes HERE.

                Key Talking Points:

                • Striving for greatness and setting bar too high for small 3 bay shop
                • Expected employees to have an owner mindset, needed to adjust in order to grow business
                • As the owner you need to continue to make moves to stay out of day to day business, components of business is your staff- how do you manage/give incentive/encourage/discipline them based on size of shop
                • Leader of business- make sure you are doing what is good for the most amount of people in business, staff entrusts owner to create and maintain a positive work environment
                • Adjust insurance packages/life insurance/retirement contribution/IRA to 401K as business grows
                • Surround yourself with people that can counteract your weaknesses
                • Will you be happier with the existing 800K shop vs 1M shop?

                Resources:

                • Thanks to Kirk Richardson for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                 

                ]]>                c505d405-7514-4604-9ff9-907805c0f3f3Tue, 03 Mar 2020 00:15:00 -040037:54falsefull515515Striving for Greatness - Kirk Richardson [RR 515] Striving for greatness and setting the bar high is a goal difficult to follow. But with experience and dedication transformed into a family culture, Kirk built his own business with his employees’ welfare and future in mind. Reciprocating his vision, his team reward him with growth and success Kirk Richardson is a young and successful entrepreneur born into a blue-collar, hard-working family. He bought his first three bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI. In this interview, he shows his ability to create a family culture within his businesses. He expected his employees to have an owner's mindset. He created a culture and sorrounded himself with people who can counteract his weaknesses. The culture Kirk molded throughout the years as an entrepreneur is a blend of hard work, accountability, fun, and hi-jinx, which combine to make loyal and dedicated coworkers. For Kirk's bio, the show notes and links to his previous episodes go to remarkableresults.biz/e515/.                Aftermarket 2030 Consolidation – Opportunities – Challenges – Succession Planning [RR 514]Aftermarket 2030 Consolidation - Opportunities - Challenges - Succession PlanningRick Schwartz is co-founder and CEO of Schwartz Advisors LLC, a mergers and acquisition advisor and management consulting firm to the automotive and heavy-duty transportation industry. Prior to forming Schwartz Advisors, Rick's career included senior executive leadership positions in sales, marketing, and finance.

                At Schwartz Advisors, Rick has advised private equity firms, aftermarket management teams and boards of directors on growth strategy, M&A strategy and due diligence projects. Rick oversees operations of Schwartz Advisors buy-side, sell-side and strategic planning consulting practices.

                Rick is a former member of the Auto Care Association Board of Directors, and he received the prestigious Northwood University Automotive Aftermarket Management Education Award. Prior to starting Schwartz Advisors, Rick held various senior-level positions at Nestle, Macy’s and The Upper Deck Company. Rick received an MBA from the University of Southern California Marshall School of Business and a BA in International Relations from USC. Listen to Rick's previous episodes HERE.

                Jason Rainey is the Vice President of NAPA AutoCare; a program of more than 17,000 independently owned automotive repair facilities that have chosen to partner with NAPA. He currently sits on the Automotive Service Excellence (ASE) Board as well as the Automotive Maintenance & Repair Association Board where he works to keep the best interest of independent repair facilities in mind.

                Before taking the reins of the industry's leading banner program, Jason spent 13 years in the NAPA Product Department. He worked with vendors on managing, sourcing and marketing in the Tool & Equipment, Batteries/Electrical, Brakes and Under Car categories on behalf of NAPA AUTO PARTS. Jason came to NAPA Headquarters after a successful career in Grand Rapids, Michigan where he worked in several NAPA Store and Distribution Center roles as well as working as a Territory Sales Manager and a Tool & Equipment District Manager. Prior to Jason joining NAPA he served in the United States Marine Corps. Listen to Jason's previous episodes HERE.

                Greg Bunch is the owner of Aspen Auto Clinic, a five-location automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug.  Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his garage, to an award-winning multi-location business.

                Greg is currently a board member for the STEM-based charter school call “Automotive Institute of Science & Technology” and on the Advisory board of Ratchet and Wrench Magazine. Greg is also a board member of the Autocare organization and a certified instructor for the  Worldpac Training Institute and Carquest Technical Institute.  Greg’s unwavering passion for the industry has also led him to form a company called Transformers Institute, a coaching and training company dedicated to transforming the automotive industry.

                Listen to Greg’s previous episodes HERE.

                Key Talking Points:

                • Investors are looking for a good investment return
                • Looking for efficiencies in buying multiple shops
                • There is big M & A (Mergers and Acquisitions)in the entire industry and continue to look at repair and service
                • There is capital available
                • 280M VIO (Vehicles In Operation) is attractive to investors
                • There is a lot of M & A in collision
                • Repair and Service shop is touching the consumer and is attractive  
                • A study by 2020 56% of mom and pop shop owners wanted to be out of their businessMaking less money each year
                • Keeping employees
                • They are tired
                • Too much change needs to happen
                • Locations can be a challenge
                • They never built a brand
                • If you are looking to get out and sell to a consolidator:Location is key
                • The owner cannot be the centerpiece of the business
                • Will your customer accept a new owner
                • Run your business well so you have options
                • Quality of staff
                • If you own the real estate that can be attractive to both parties
                • Distribution has been consolidating and they see shop consolidation as opportunities for the top shop operatorsThere will be dedicated bays for specific repairs  
                • Jason Rainey sees an opportunity for NAPA as their CarCare’s are growing and becoming stronger operators
                • Don’t be worried that you will have to look for or find a venture capital investor. Many local shop owners are looking to expandBring your systems and procedures to another market
                • Share costs
                • The opportunities to grow and add branches are going to be enormous going forward
                • Niche specialty shops are owned by master technicians from that brand (think Mercedes, BMW, Volvo, Euro)If the owner keeps up his aftermarket business acumen he/she can see a multi-store future as a specialist
                • Threats when a service professional is looking to sellThemselves, the owner is doing it all. They are the hub of the wheel and they have not delegated responsibilities
                • If the buyer does not know what they want in a transaction. Why are you buying, how will this business/location help your business? Can you fix everything that is wrong? Integration costs and time must be considered
                • Always talk about why you would not do the deal first.Some fixer-uppers may not be your best deal
                • Some businesses look to buy businesses that need fixing. That is their specialty.
                • Jason sees distributions role is to help their customers who want to grow stronger and ready
                • Attend training on how to grow stores. You may discover you are not ready. Having one successful shop does not mean you can duplicate itGreg has a class he teaches
                • How do buyers value the business?Financial performance first.
                • Offering a multiple of EBITDA or Cash Flow
                • Some businesses are sold on asset value from the balance sheet
                • What is the strategic value of the business to the buyer? Is the buyer getting something that he/she doesn’t have
                • Selling?How will your business succeed after you?
                • The owner needs to be out of the day to day operation
                • Will your team stay
                • Reputations
                • Reviews
                • Profitability
                • Multiples can be 3 times EBITDA
                • Start to fix your business
                • It is going to be a buyers market
                • Once the business gets fixed the owner may not want to sell because they are making more money than ever
                • You may have an internal candidate
                • Build your relationship with your parts supplier. Stop splitting your business to too many suppliers  Find a parts partner that can help in branding, systems, marketing, even financing, training etc
                • Strengths in partnerships with suppliers along with stronger service professionals
                • Single store operatorsMust get bigger. Greg calls them Garage-Marshals
                • May run out of bandwidth
                • The big consolidators are looking for independents to grow to five or six shops. They would rather buy more than one shop at a time
                • Consider expanding your learning outside the industry93% of shops are owned by technicians that started their business. They need to expand their horizons in the business
                • Investment needed to run a top shopSoftware to improve efficiency, equipment, subscriptions
                • Recruiting and retention of your people
                • The experience of your client needs to be exceptional It starts at the curb
                • Wifi, Keurig, Water, Clean, Comfortable, Amenities and environment and a look for your avatar
                • You website that reflects your place, your commitment, your reviews, your value proposition
                • ConsiderationsADAS
                • Hybrids
                • EVs

                Watch the video of this panel discussion: http://bit.ly/2XmWRxF

                 

                Resources:

                • Thanks to Rick Swhwartz, Jason Rainey, and Greg Bunch for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the]]>Rick Schwartz is co-founder and CEO of Schwartz Advisors LLC, a mergers and acquisition advisor and management consulting firm to the automotive and heavy-duty transportation industry. Prior to forming Schwartz Advisors, Rick's career included senior executive leadership positions in sales, marketing, and finance.

                At Schwartz Advisors, Rick has advised private equity firms, aftermarket management teams and boards of directors on growth strategy, M&A strategy and due diligence projects. Rick oversees operations of Schwartz Advisors buy-side, sell-side and strategic planning consulting practices.

                Rick is a former member of the Auto Care Association Board of Directors, and he received the prestigious Northwood University Automotive Aftermarket Management Education Award. Prior to starting Schwartz Advisors, Rick held various senior-level positions at Nestle, Macy’s and The Upper Deck Company. Rick received an MBA from the University of Southern California Marshall School of Business and a BA in International Relations from USC. Listen to Rick's previous episodes HERE.

                Jason Rainey is the Vice President of NAPA AutoCare; a program of more than 17,000 independently owned automotive repair facilities that have chosen to partner with NAPA. He currently sits on the Automotive Service Excellence (ASE) Board as well as the Automotive Maintenance & Repair Association Board where he works to keep the best interest of independent repair facilities in mind.

                Before taking the reins of the industry's leading banner program, Jason spent 13 years in the NAPA Product Department. He worked with vendors on managing, sourcing and marketing in the Tool & Equipment, Batteries/Electrical, Brakes and Under Car categories on behalf of NAPA AUTO PARTS. Jason came to NAPA Headquarters after a successful career in Grand Rapids, Michigan where he worked in several NAPA Store and Distribution Center roles as well as working as a Territory Sales Manager and a Tool & Equipment District Manager. Prior to Jason joining NAPA he served in the United States Marine Corps. Listen to Jason's previous episodes HERE.

                Greg Bunch is the owner of Aspen Auto Clinic, a five-location automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug.  Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his garage, to an award-winning multi-location business.

                Greg is currently a board member for the STEM-based charter school call “Automotive Institute of Science & Technology” and on the Advisory board of Ratchet and Wrench Magazine. Greg is also a board member of the Autocare organization and a certified instructor for the  Worldpac Training Institute and Carquest Technical Institute.  Greg’s unwavering passion for the industry has also led him to form a company called Transformers Institute, a coaching and training company dedicated to transforming the automotive industry.

                Listen to Greg’s previous episodes HERE.

                Key Talking Points:

                • Investors are looking for a good investment return
                • Looking for efficiencies in buying multiple shops
                • There is big M & A (Mergers and Acquisitions)in the entire industry and continue to look at repair and service
                • There is capital available
                • 280M VIO (Vehicles In Operation) is attractive to investors
                • There is a lot of M & A in collision
                • Repair and Service shop is touching the consumer and is attractive  
                • A study by 2020 56% of mom and pop shop owners wanted to be out of their businessMaking less money each year
                • Keeping employees
                • They are tired
                • Too much change needs to happen
                • Locations can be a challenge
                • They never built a brand
                • If you are looking to get out and sell to a consolidator:Location is key
                • The owner cannot be the centerpiece of the business
                • Will your customer accept a new owner
                • Run your business well so you have options
                • Quality of staff
                • If you own the real estate that can be attractive to both parties
                • Distribution has been consolidating and they see shop consolidation as opportunities for the top shop operatorsThere will be dedicated bays for specific repairs  
                • Jason Rainey sees an opportunity for NAPA as their CarCare’s are growing and becoming stronger operators
                • Don’t be worried that you will have to look for or find a venture capital investor. Many local shop owners are looking to expandBring your systems and procedures to another market
                • Share costs
                • The opportunities to grow and add branches are going to be enormous going forward
                • Niche specialty shops are owned by master technicians from that brand (think Mercedes, BMW, Volvo, Euro)If the owner keeps up his aftermarket business acumen he/she can see a multi-store future as a specialist
                • Threats when a service professional is looking to sellThemselves, the owner is doing it all. They are the hub of the wheel and they have not delegated responsibilities
                • If the buyer does not know what they want in a transaction. Why are you buying, how will this business/location help your business? Can you fix everything that is wrong? Integration costs and time must be considered
                • Always talk about why you would not do the deal first.Some fixer-uppers may not be your best deal
                • Some businesses look to buy businesses that need fixing. That is their specialty.
                • Jason sees distributions role is to help their customers who want to grow stronger and ready
                • Attend training on how to grow stores. You may discover you are not ready. Having one successful shop does not mean you can duplicate itGreg has a class he teaches
                • How do buyers value the business?Financial performance first.
                • Offering a multiple of EBITDA or Cash Flow
                • Some businesses are sold on asset value from the balance sheet
                • What is the strategic value of the business to the buyer? Is the buyer getting something that he/she doesn’t have
                • Selling?How will your business succeed after you?
                • The owner needs to be out of the day to day operation
                • Will your team stay
                • Reputations
                • Reviews
                • Profitability
                • Multiples can be 3 times EBITDA
                • Start to fix your business
                • It is going to be a buyers market
                • Once the business gets fixed the owner may not want to sell because they are making more money than ever
                • You may have an internal candidate
                • Build your relationship with your parts supplier. Stop splitting your business to too many suppliers  Find a parts partner that can help in branding, systems, marketing, even financing, training etc
                • Strengths in partnerships with suppliers along with stronger service professionals
                • Single store operatorsMust get bigger. Greg calls them Garage-Marshals
                • May run out of bandwidth
                • The big consolidators are looking for independents to grow to five or six shops. They would rather buy more than one shop at a time
                • Consider expanding your learning outside the industry93% of shops are owned by technicians that started their business. They need to expand their horizons in the business
                • Investment needed to run a top shopSoftware to improve efficiency, equipment, subscriptions
                • Recruiting and retention of your people
                • The experience of your client needs to be exceptional It starts at the curb
                • Wifi, Keurig, Water, Clean, Comfortable, Amenities and environment and a look for your avatar
                • You website that reflects your place, your commitment, your reviews, your value proposition
                • ConsiderationsADAS
                • Hybrids
                • EVs

                Watch the video of this panel discussion: http://bit.ly/2XmWRxF

                 

                Resources:

                • Thanks to Rick Swhwartz, Jason Rainey, and Greg Bunch for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                ]]>1d67baa0-6790-4c71-8dd9-e9f050b2d415Fri, 28 Feb 2020 00:15:00 -040001:01:56falsefull514514RR 514 Aftermarket 2030 Consolidation - Opportunities - Challenges - Succession Planning My panel brings a wealth of knowledge to our topic includes Jason Rainey is the Vice-President of NAPA Car Care, Greg Bunch, President of multi-shop operation Aspen Car Clinic and President of Transformers Institute. And Rick Schwartz is co-founder and CEO of Schwartz Advisors LLC, a mergers and acquisition advisor and management consulting firm to the automotive industry. We were on stage at AAPEX EDU and covered topics that included a study that said by 2020 56% of mom and pop shop owners wanted to be out of their business. That you could consider selling to a consolidator, HOWEVER, don’t be worried that you will have to look for or find a venture capital investor. Many local shop owners are looking to expand, and If you are Selling … how to prepare and understand how buyers value your business?                In Search of Silver Bullets – Scott Shotton [RR 513]In Search of Silver Bullets - Scott ShottonScott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program.

                Scott has been an automotive instructor at Kishwaukee College since 2009. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities.

                Scott is also recognized as an Illinois state emissions repair technician. He was also a technical trainer during his 8 year Army career. Scott has written many technical articles for Motor Age and Gears magazines. Scott became an ASE Subject Matter Expert (SME) in 2017.

                Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more. Scott's previous episodes HERE.

                TAC talking points

                • Silver bullets- pattern failure, silver bullet is the fix to that problemFailures in vehicles 10 years old- 13% were P0420, 10% were P0171/P0174, 8.2% P0401 (76% were Ford vehicles
                • Cannot gamble with silver bullet fix, silver bullet gives you direction but still need to test and prove root cause of car, saves time by narrowing options, reduce comebacks and retain customers  
                • Getting silver bulletsExperience 
                • Manufacturer technical service silver bullet 
                • Internet- can find good sources and bad sources online   

                Resources:

                • Thanks to Scott Shotton for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like.

                Learn more about NAPA Smart Sign and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                 

                ]]>                Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program.

                Scott has been an automotive instructor at Kishwaukee College since 2009. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities.

                Scott is also recognized as an Illinois state emissions repair technician. He was also a technical trainer during his 8 year Army career. Scott has written many technical articles for Motor Age and Gears magazines. Scott became an ASE Subject Matter Expert (SME) in 2017.

                Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more. Scott's previous episodes HERE.

                TAC talking points

                • Silver bullets- pattern failure, silver bullet is the fix to that problemFailures in vehicles 10 years old- 13% were P0420, 10% were P0171/P0174, 8.2% P0401 (76% were Ford vehicles
                • Cannot gamble with silver bullet fix, silver bullet gives you direction but still need to test and prove root cause of car, saves time by narrowing options, reduce comebacks and retain customers  
                • Getting silver bulletsExperience 
                • Manufacturer technical service silver bullet 
                • Internet- can find good sources and bad sources online   

                Resources:

                • Thanks to Scott Shotton for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like.

                Learn more about NAPA Smart Sign and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                 

                ]]>                901bec8b-88e6-4a26-a2fd-e3a724bbd7c6Tue, 25 Feb 2020 00:15:00 -040029:39falsefull513513In Search of Silver Bullets - Scott Shotton [RR 513] Silver Bullets. We know them as fixes for diagnostic or for that matter any vehicle problem that provides a quick fix. My guest Scott Shotton says silver bullets can be used but asks you to test and prove first. Scott Shotton is the owner of The Driveability Guys. Scott is also a mobile diagnostician, is a post-secondary instructor at Kishwaukee College and an industry trainer. Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more. In this interview, Scott sets up the use of Silver Bullets as a resource in diagnostic work. He explains where silver bullets come from, how to use them and most importantly how to prove them before throwing a part at the problem. For Scotts’ bio, the show notes and links to his previous episodes go to remarkableresults.biz/e513/.                Aftermarket Acumen Part 5 – Succession [RR 512]Aftermarket Acumen Part 5 - SuccessionDonny Seyfer the executive officer of NASTF (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE.

                Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Adviser and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.

                With a passion for helping others, Jeremy started coaching Service Advisers in 2007. Jeremy also owns an independent auto repair shop Freedom Auto Repair in Hesperia, CA. Previous episodes HERE. Link to Advisorfix HERE.

                Danny Sanchez is owner and founder, of Auto-shop Solutions and grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Auto-shop Solutions started in 1998 when Danny founded Auto Web Solutions.

                The Internet was starting to take off, and Danny took great interest in the powerful marketing benefits it could provide. As a successful shop owner himself, Danny used Auto Web Solutions to consult with other repair shops on their business practices and web presence.

                In 2005, when Google launched Ad Words and changed its search engine to favor local businesses, Danny saw a huge opportunity for the automotive industry to draw more clients from the Internet. With just a handful of clients and a few websites, Danny built the foundation of his company – quality, affordable, automotive websites and Internet marketing solutions, designed exclusively for the auto industry. Check Danny’s previous episodes HERE.

                Jim Silverman is the Director of National Accounts for ATI Automotive Training Institute. Listen to Jim's previous episodes HERE.

                 

                Talking Points:

                • Danny SanchezSo many shop owners’ succession plan is to close the doors. It is sad to see
                • There are many shop owners willing to sell that opens up opportunity for growth to a multi-store operation
                • Donny SeyferIf your exit plan is that they are coming to take me away in the ambulance
                • If you don’t plan you’ll lose successors
                • If the business can’t be run by anyone else, then you have to rethink your priority
                • It takes a small workforce to fix big problems.It takes experiential knowledge and the proper tools
                • Own the fleet as a transportation company. Work on your cars
                • Repair vehicles that are in the Touro program
                • ADAS calibration center will need a collision feed, the right location, training and a larger investment in calibration tools/equipment. There is a window of opportunity to get in 
                • Jeremy O’NealFix the car right the first time
                • What are your most profitable jobs? Market to them
                • Jim SilvermanWhen do you want to retire?
                • If you want a premium for your hard work. Look for about 2 to 3 times EBITDA (Earning Before Income Tax Depreciation and Amortization)
                • Have you told your successor that you plan on them taking it over?
                • You need a succession plan for your succession plan
                • Every interview you make should have a successor in mind
                • Standard Operating Procedures must be created and followedAlso, create an SOP to keep the business going. Passwords. Taxes paid. Payroll done etc
                • Hire a successor that is better than you
                • Business model: Rent some bays at an office building parking ramp

                Resources:

                • Thanks to Donny Seyfer, Jeremy O'Neal, Jim Silverman and Sara Fraser, and Danny Sanchez for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                ]]>                Donny Seyfer the executive officer of NASTF (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE.

                Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Adviser and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.

                With a passion for helping others, Jeremy started coaching Service Advisers in 2007. Jeremy also owns an independent auto repair shop Freedom Auto Repair in Hesperia, CA. Previous episodes HERE. Link to Advisorfix HERE.

                Danny Sanchez is owner and founder, of Auto-shop Solutions and grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Auto-shop Solutions started in 1998 when Danny founded Auto Web Solutions.

                The Internet was starting to take off, and Danny took great interest in the powerful marketing benefits it could provide. As a successful shop owner himself, Danny used Auto Web Solutions to consult with other repair shops on their business practices and web presence.

                In 2005, when Google launched Ad Words and changed its search engine to favor local businesses, Danny saw a huge opportunity for the automotive industry to draw more clients from the Internet. With just a handful of clients and a few websites, Danny built the foundation of his company – quality, affordable, automotive websites and Internet marketing solutions, designed exclusively for the auto industry. Check Danny’s previous episodes HERE.

                Jim Silverman is the Director of National Accounts for ATI Automotive Training Institute. Listen to Jim's previous episodes HERE.

                 

                Talking Points:

                • Danny SanchezSo many shop owners’ succession plan is to close the doors. It is sad to see
                • There are many shop owners willing to sell that opens up opportunity for growth to a multi-store operation
                • Donny SeyferIf your exit plan is that they are coming to take me away in the ambulance
                • If you don’t plan you’ll lose successors
                • If the business can’t be run by anyone else, then you have to rethink your priority
                • It takes a small workforce to fix big problems.It takes experiential knowledge and the proper tools
                • Own the fleet as a transportation company. Work on your cars
                • Repair vehicles that are in the Touro program
                • ADAS calibration center will need a collision feed, the right location, training and a larger investment in calibration tools/equipment. There is a window of opportunity to get in 
                • Jeremy O’NealFix the car right the first time
                • What are your most profitable jobs? Market to them
                • Jim SilvermanWhen do you want to retire?
                • If you want a premium for your hard work. Look for about 2 to 3 times EBITDA (Earning Before Income Tax Depreciation and Amortization)
                • Have you told your successor that you plan on them taking it over?
                • You need a succession plan for your succession plan
                • Every interview you make should have a successor in mind
                • Standard Operating Procedures must be created and followedAlso, create an SOP to keep the business going. Passwords. Taxes paid. Payroll done etc
                • Hire a successor that is better than you
                • Business model: Rent some bays at an office building parking ramp

                Resources:

                • Thanks to Donny Seyfer, Jeremy O'Neal, Jim Silverman and Sara Fraser, and Danny Sanchez for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                ]]>                e06488e7-2d52-4bce-9423-353ebd11eb38Fri, 21 Feb 2020 00:15:00 -040034:41falsefull512512RR 512 Aftermarket Acumen Part 5 This episode is the fifth part of a wide-open panel I moderated last September 2019 at the ASA Illinois annual meeting. This episode speaks to one of the hottest topics there is in the industry: Succession. We also get into SOP's and ADAS. With me is Donny Seyfer from Seyfer's Automotive and NASTF, Jeremy O’Neal Freedom Automotive and AdvisorFix, Danny Sanchez from Auto-shop solutions, and Jim Silverman from ATI                Zero Dollar Customers – Tom Palermo [RR 511]Zero Dollar CustomersTom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fleets. Listen to Tom’s previous episodes HERE.

                Key Talking Points:

                • Zero dollar customers
                • Moved to one location 2 miles down road
                • Specifically target marketing customers based on database information (how many cars they had, what their purchases were etc)
                • Noticed in first quarter they were getting a lot of zero dollar bills (car making noise, checking brakes, checking front end etc) then leaving without repair. Get repair and different shop or do repair themselves. Average RO started to drop. Started to understand behavior of customers when they come in and find out what they really want
                • Zero dollar customers can have huge effect on shop’s productivity
                • Discount if work is done at shop or ask them if they want to leave their car

                Resources:

                • Thanks to Tom Palermo for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                ]]>                Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fleets. Listen to Tom’s previous episodes HERE.

                Key Talking Points:

                • Zero dollar customers
                • Moved to one location 2 miles down road
                • Specifically target marketing customers based on database information (how many cars they had, what their purchases were etc)
                • Noticed in first quarter they were getting a lot of zero dollar bills (car making noise, checking brakes, checking front end etc) then leaving without repair. Get repair and different shop or do repair themselves. Average RO started to drop. Started to understand behavior of customers when they come in and find out what they really want
                • Zero dollar customers can have huge effect on shop’s productivity
                • Discount if work is done at shop or ask them if they want to leave their car

                Resources:

                • Thanks to Tom Palermo for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                ]]>                7d3ad6ba-021b-4a8d-81c5-fe6a22e7ef3bTue, 18 Feb 2020 00:15:00 -040029:08falsefull511511Zero Dollar Customers [RR 511] Let’s face it, Zero Dollar Customers can have a huge effect on a shop’s productivity. It also affect’s ROIs and a whole lot more. Having the right strategy and careful building of customer databases can get you to understand the behavior of these customers to your advantage. This episode grants you access to Tom Palermo’s arsenal of marketing experience in dealing with zero dollars. I am with Tom Palermo, a world class Master Technician and General Manager of Preferred Automotive Specialtien in Jenkintown, PA. We will dove into the world of zero dollar customers within our industry. Understanding its effects and working on how to combat this zero dollar phenomenon.                Aftermarket Acumen Part 4 – Technician Pay [RR 510]Aftermarket Acumen Part 4 - Technician PayDonny Seyfer the executive officer of NASTF (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE.

                Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Adviser and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.

                With a passion for helping others, Jeremy started coaching Service Advisers in 2007. Jeremy also owns an independent auto repair shop Freedom Auto Repair in Hesperia, CA. Previous episodes HERE. Link to Advisorfix HERE.

                Danny Sanchez is owner and founder, of Auto-shop Solutions and grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Auto-shop Solutions started in 1998 when Danny founded Auto Web Solutions.

                The Internet was starting to take off, and Danny took great interest in the powerful marketing benefits it could provide. As a successful shop owner himself, Danny used Auto Web Solutions to consult with other repair shops on their business practices and web presence.

                In 2005, when Google launched Ad Words and changed its search engine to favor local businesses, Danny saw a huge opportunity for the automotive industry to draw more clients from the Internet. With just a handful of clients and a few websites, Danny built the foundation of his company – quality, affordable, automotive websites and Internet marketing solutions, designed exclusively for the auto industry. Check Danny’s previous episodes HERE.

                Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

                Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce. When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

                Jim Silverman is the Director of National Accounts for ATI Automotive Training Institute. Listen to Jim's previous episodes HERE.

                 

                Key Talking Points:

                • Overall CommentsNot what they earn but what they keep
                • Build an invisible paycheck for each team member. Let them see the total cost to the company
                • Service advisors need to have a comp plan to reward their success
                • The company needs to have a strong profit in order to make this work
                • Fear is false evidence appearing real
                • Incentive pay ideasCompensation plans must conform to state and federal labor guidelines
                • Training
                • ASE
                • Comebacks
                • Complete inspections
                • Bonus rates can be based on the number of hours they can bill
                • To millennials, the invisible paycheck is an expectation. So important to create one
                • Link to Town Hall Academy- Paying Your Technicians $100K per Year
                • Sara FraserThe work needs to be there to increase pay
                • Are we selling all available hours?
                • Technicians and service advisors must be on the same page for similar rewards as they work together to sell the labor inventory
                • Danny SanchezActive marketing is necessary to bring in new clients
                • You lose 3% of your clients each year. They move. They Die.
                • Referrals should be your #1 tactic to grow new customers
                • Build the opportunity to thrive in so your team can be big earners
                • Selling 40 hours per week should not be your goal. It should be more
                • 40 hours per person cover your base costs
                • Less than 3% of the pool of technicians coming into the industry. A very small number
                • Emotional maturity is lower. 18 is the new 16
                • Learn how to split income from base income and opportunistic income
                • Donny SeyferHaving a 30-year career at one place is not going to be the norm
                • NASTF - The Road to Great Technicians
                • We raise our technicians with a wide but narrow scope
                • We don’t hire our future techs as interns. We must change that
                •  42 % of students that get through the program do not make it past two years in their initial jobs. We don’t do a good job of integrating them into our industryThey push a broom or work on the lube rack for too long
                • Young people in our industry want to be involved in something that matters
                • Donny says there isn’t a technician shortage. There are too many bays from marginal shops.
                • You need to run a better business. Become a business person. Stop being a tech
                • We need to look at 5th grade to discover our tactile learners
                • A great mentor would be the person who is the latest who’s been through the program. When you teach you learn  
                • Jeremy O’Neal$48.08 per hour to earn $100K
                • It gets increasingly hard to hire against larger companies. We are losing the top talent to the bigger companies who can provide a stronger benefit plan
                • Quote from Matt Fanslow: “We expect our technicians to be smart enough to fix today’s cars but be dumb enough to accept our pay plan.”
                • Willing to charge a fair price for the business
                • Your labor force is tough to duplicate and unique to your shop
                • Based on your profit targets you can calculate what your labor rate needs to be
                • It doesn’t matter what your competition charge
                • Actual production is key
                •  He is tracking Average Time of Repairs
                • Labor guides are just a guide 
                • Pay PlansTop producers will do full inspections and document them
                • Fix the car right the first time
                • Jim SilvermanYour culture is why people come to work for you and why they stay with you
                • You provide everything your people need to have a fruitful life at work and at homeIt says I want you here
                • A good mix for parts to labor is 50/50
                • ASCCA has a program in San Diego for an independent track in post-secondary at Cuyamaca College in El Cajon, CA. See this episode: https://remarkableresults.biz/remarkable-results-radio-podcast/e364/
                • Train on doing complete inspections. You’ve got to be consistent in what constitutes a quality complete inspection

                 

                Resources:

                • Thanks to Donny Seyfer, Jeremy O'Neal, Noah Frank, Danny Sanchez, and Sara Fraser for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Donny Seyfer the executive officer of NASTF (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE.

                Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Adviser and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.

                With a passion for helping others, Jeremy started coaching Service Advisers in 2007. Jeremy also owns an independent auto repair shop Freedom Auto Repair in Hesperia, CA. Previous episodes HERE. Link to Advisorfix HERE.

                Danny Sanchez is owner and founder, of Auto-shop Solutions and grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Auto-shop Solutions started in 1998 when Danny founded Auto Web Solutions.

                The Internet was starting to take off, and Danny took great interest in the powerful marketing benefits it could provide. As a successful shop owner himself, Danny used Auto Web Solutions to consult with other repair shops on their business practices and web presence.

                In 2005, when Google launched Ad Words and changed its search engine to favor local businesses, Danny saw a huge opportunity for the automotive industry to draw more clients from the Internet. With just a handful of clients and a few websites, Danny built the foundation of his company – quality, affordable, automotive websites and Internet marketing solutions, designed exclusively for the auto industry. Check Danny’s previous episodes HERE.

                Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

                Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce. When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

                Jim Silverman is the Director of National Accounts for ATI Automotive Training Institute. Listen to Jim's previous episodes HERE.

                 

                Key Talking Points:

                • Overall CommentsNot what they earn but what they keep
                • Build an invisible paycheck for each team member. Let them see the total cost to the company
                • Service advisors need to have a comp plan to reward their success
                • The company needs to have a strong profit in order to make this work
                • Fear is false evidence appearing real
                • Incentive pay ideasCompensation plans must conform to state and federal labor guidelines
                • Training
                • ASE
                • Comebacks
                • Complete inspections
                • Bonus rates can be based on the number of hours they can bill
                • To millennials, the invisible paycheck is an expectation. So important to create one
                • Link to Town Hall Academy- Paying Your Technicians $100K per Year
                • Sara FraserThe work needs to be there to increase pay
                • Are we selling all available hours?
                • Technicians and service advisors must be on the same page for similar rewards as they work together to sell the labor inventory
                • Danny SanchezActive marketing is necessary to bring in new clients
                • You lose 3% of your clients each year. They move. They Die.
                • Referrals should be your #1 tactic to grow new customers
                • Build the opportunity to thrive in so your team can be big earners
                • Selling 40 hours per week should not be your goal. It should be more
                • 40 hours per person cover your base costs
                • Less than 3% of the pool of technicians coming into the industry. A very small number
                • Emotional maturity is lower. 18 is the new 16
                • Learn how to split income from base income and opportunistic income
                • Donny SeyferHaving a 30-year career at one place is not going to be the norm
                • NASTF - The Road to Great Technicians
                • We raise our technicians with a wide but narrow scope
                • We don’t hire our future techs as interns. We must change that
                •  42 % of students that get through the program do not make it past two years in their initial jobs. We don’t do a good job of integrating them into our industryThey push a broom or work on the lube rack for too long
                • Young people in our industry want to be involved in something that matters
                • Donny says there isn’t a technician shortage. There are too many bays from marginal shops.
                • You need to run a better business. Become a business person. Stop being a tech
                • We need to look at 5th grade to discover our tactile learners
                • A great mentor would be the person who is the latest who’s been through the program. When you teach you learn  
                • Jeremy O’Neal$48.08 per hour to earn $100K
                • It gets increasingly hard to hire against larger companies. We are losing the top talent to the bigger companies who can provide a stronger benefit plan
                • Quote from Matt Fanslow: “We expect our technicians to be smart enough to fix today’s cars but be dumb enough to accept our pay plan.”
                • Willing to charge a fair price for the business
                • Your labor force is tough to duplicate and unique to your shop
                • Based on your profit targets you can calculate what your labor rate needs to be
                • It doesn’t matter what your competition charge
                • Actual production is key
                •  He is tracking Average Time of Repairs
                • Labor guides are just a guide 
                • Pay PlansTop producers will do full inspections and document them
                • Fix the car right the first time
                • Jim SilvermanYour culture is why people come to work for you and why they stay with you
                • You provide everything your people need to have a fruitful life at work and at homeIt says I want you here
                • A good mix for parts to labor is 50/50
                • ASCCA has a program in San Diego for an independent track in post-secondary at Cuyamaca College in El Cajon, CA. See this episode: https://remarkableresults.biz/remarkable-results-radio-podcast/e364/
                • Train on doing complete inspections. You’ve got to be consistent in what constitutes a quality complete inspection

                 

                Resources:

                • Thanks to Donny Seyfer, Jeremy O'Neal, Noah Frank, Danny Sanchez, and Sara Fraser for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                ]]>7c4a7bce-1264-4db2-9969-1fae8e94bbf7Fri, 14 Feb 2020 00:15:00 -040001:07:57falsefull510510This episode is the fourth part of a wide-open panel I moderated last September 2019 at the ASA Illinois annual meeting. This episode speaks to one of the hottest topics there is in the industry: Succession. We also get into SOPs and ADAS. With me is Donny Seyfer from Seyfers Automotive and NASTF, Jeremy O’Neal Freedom Automotive and AdvisorFix, Danny Sanchez from Autoshop solutions, Sara Fraser from Haas Performance Consulting and Jim Silverman from ATI                Teaching Students at Kustom Built Cars [RR 509]Teaching Students at Kustom Built CarsJack Weaver is a custom car builder of 25+ years and the owner of Acme Chop Shop. He started teaching the art of custom auto restoration at Kustom Built Cars (KBC).

                Kustom Built Cars was started out of Jack’s love and enjoyment of custom cars and hot rods. He wanted to be able to continue a legacy for our generations to come. So he and his friends got together and came up with this awesome workshop so that future car builders of the world could come and learn the fundamentals of restoring a custom car from the ground up. The leader of our program wanted to share his story with you all so you can see how this idea became a reality and how it can for you too!

                www.kustombuiltcars.com

                 

                Key Talking Points:

                • A hot rod restoration shopkustombuiltcars.com
                • Needed more help and started teaching kids so he could hire, started to teach on a larger scale
                • Workshop- started with weekend workshops then evolved into the 5-month program, mostly 18-20 years old 
                • Build hot rod truck from start to finish during 5-month hands-on program then sell truck and money goes back into the program
                • Students leave program excited about the industry, can be very trainable for potential employer
                • Wants to stay in touch and stay connected with graduating students

                Resources:

                • Thanks to Jack Weaver for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                ]]>                Jack Weaver is a custom car builder of 25+ years and the owner of Acme Chop Shop. He started teaching the art of custom auto restoration at Kustom Built Cars (KBC).

                Kustom Built Cars was started out of Jack’s love and enjoyment of custom cars and hot rods. He wanted to be able to continue a legacy for our generations to come. So he and his friends got together and came up with this awesome workshop so that future car builders of the world could come and learn the fundamentals of restoring a custom car from the ground up. The leader of our program wanted to share his story with you all so you can see how this idea became a reality and how it can for you too!

                www.kustombuiltcars.com

                 

                Key Talking Points:

                • A hot rod restoration shopkustombuiltcars.com
                • Needed more help and started teaching kids so he could hire, started to teach on a larger scale
                • Workshop- started with weekend workshops then evolved into the 5-month program, mostly 18-20 years old 
                • Build hot rod truck from start to finish during 5-month hands-on program then sell truck and money goes back into the program
                • Students leave program excited about the industry, can be very trainable for potential employer
                • Wants to stay in touch and stay connected with graduating students

                Resources:

                • Thanks to Jack Weaver for his contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
                • Find every podcast episode HERE.
                • Every episode segmented by Series HERE.
                • Key Word Search HERE.
                • Love what we do? Buy Carm a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                ]]>                7e03912a-92dd-4d17-93cf-1632bf51c26eTue, 11 Feb 2020 00:15:00 -040021:28falsefull509509Kustom Restoration School [RR 509] We are going to dive into the world of custom cars and the workshops behind it. Introducing Kustom Built Cars, a hands-on training to the younger generation. Its goals is to teach and restore cars so that in 20 years, that same car still looks new. I am with Jack Weaver, a custom car builder of 25+ years, owner of Acme Chop Shop, and teaching the art of custom auto restoration at Kustom Built Cars. We will be talking about how his shop was built and what drove him to start his teaching programs.                Aftermarket Acumen Part 3 [RR 508]Aftermarket Acumen Part 3Donny Seyfer the executive officer of NASTF (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE.

                Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.

                With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop Freedom Auto Repair in Hesperia, CA. Previous episodes HERE. Link to Advisorfix HERE.

                Danny Sanchez is owner and founder, of Autoshop Solutions and grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Autoshop Solutions started in 1998, when Danny founded Auto Web Solutions.

                The Internet was starting to take off, and Danny took great interest in the powerful marketing benefits it could provide. As a successful shop owner himself, Danny used Auto Web Solutions to consult with other repair shops on their business practices and web presence.

                In 2005, when Google launched AdWords and changed its search engine to favor local businesses, Danny saw a huge opportunity for the automotive industry to draw more clients from the Internet. With just a handful of clients and a few websites, Danny built the foundation of his company – quality, affordable, automotive websites and Internet marketing solutions, designed exclusively for the auto industry. Check Danny’s previous episodes HERE.

                Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

                Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce. When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

                Noah Frank, ESQ, enables businesses to excel under increasingly regulated and taxing environments while protecting them from harmful litigation. He is a trusted partner to a variety of businesses, such as manufacturers, professional services, restaurant chains, medical practices, importers, contractors, and closely held companies.

                As a member of the Labor & Employment Practice Group, Noah provides practical and thoughtful advice, strategy, and solutions in a full range of employment, corporate, and workers’ compensation matters. He provides comprehensive labor and employment counseling on compliance, policy implementation, and risk mitigation of wage and hour, discrimination, harassment, leave interference and retaliation claims, including under the FLSA, Title VII, ADA, ADEA, FMLA, OSHA, NLRA, Worker’s Compensation, unemployment, and state and local laws.

                He provides advice to cannabis businesses on their employment practices. Previous episodes HERE.

                 

                Key Talking Points:

                • Sara FraserMillennial workforceThey get picked on for being sensitive. They just will not tolerate things that they deem insensitive
                • Don’t take their phone away from then. It is their connected world
                • They respond to transparency
                • Do what you say
                • Generation Z are the baby babyboomers 
                • Your shops should be human-friendly, not women-friendly
                • Danny SanchezIf you are working on cars you need to minimize your distractions
                • You need to have employment agreements and policies
                • You need a handbook 
                • It has only been recently as shops have cleaned up, become women-friendly. (See Sara’s comment above)
                • We take care of everyone in our community not just women, men or color 
                • Being professional on the inside is as important as how we ‘professionally’ present to our customer
                • The small operator model will evolve, but not by standing still
                • Noah FrankHaving a handbook is a must in any business
                • Donny SeyferThe younger generation may come to work for you because you have rules
                • Learn about the generation you are going to hire. Don’t fight it
                • It takes time to move out of the center of everything in the businessYour customers want to talk to you. You have to delegate
                • If you love to tech, you can find enough help in the industry to be your ‘board of directors’ to guide you in how your business can grow
                • Jeremy O’NealAdvertising + Reputation = Sales
                • Is not a fan of direct mail
                • As a consumer: Time is more valuable than money
                • He wants the client to share their experience with the world
                • He like stories of their experience to be posted
                • He spends on Uber and Lyft into the 5-star experience for his client
                • The scorecard refreshes, so you need to have a constant flow of reviews
                • He looks at the percent of reviews based on the number of clients each week
                • He loves YELP
                • When a customer comes in that found his shop via Yelp. He challenges his team to give a 5 Star Experience
                • Peoples and processes create profits

                 

                Resources:

                • Thanks to Donny Seyfer, Jeremy O'Neal, Noah Frank, Danny Sanchez, and Sara Fraser for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                ]]>                Donny Seyfer the executive officer of NASTF (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE.

                Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.

                With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop Freedom Auto Repair in Hesperia, CA. Previous episodes HERE. Link to Advisorfix HERE.

                Danny Sanchez is owner and founder, of Autoshop Solutions and grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Autoshop Solutions started in 1998, when Danny founded Auto Web Solutions.

                The Internet was starting to take off, and Danny took great interest in the powerful marketing benefits it could provide. As a successful shop owner himself, Danny used Auto Web Solutions to consult with other repair shops on their business practices and web presence.

                In 2005, when Google launched AdWords and changed its search engine to favor local businesses, Danny saw a huge opportunity for the automotive industry to draw more clients from the Internet. With just a handful of clients and a few websites, Danny built the foundation of his company – quality, affordable, automotive websites and Internet marketing solutions, designed exclusively for the auto industry. Check Danny’s previous episodes HERE.

                Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

                Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce. When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

                Noah Frank, ESQ, enables businesses to excel under increasingly regulated and taxing environments while protecting them from harmful litigation. He is a trusted partner to a variety of businesses, such as manufacturers, professional services, restaurant chains, medical practices, importers, contractors, and closely held companies.

                As a member of the Labor & Employment Practice Group, Noah provides practical and thoughtful advice, strategy, and solutions in a full range of employment, corporate, and workers’ compensation matters. He provides comprehensive labor and employment counseling on compliance, policy implementation, and risk mitigation of wage and hour, discrimination, harassment, leave interference and retaliation claims, including under the FLSA, Title VII, ADA, ADEA, FMLA, OSHA, NLRA, Worker’s Compensation, unemployment, and state and local laws.

                He provides advice to cannabis businesses on their employment practices. Previous episodes HERE.

                 

                Key Talking Points:

                • Sara FraserMillennial workforceThey get picked on for being sensitive. They just will not tolerate things that they deem insensitive
                • Don’t take their phone away from then. It is their connected world
                • They respond to transparency
                • Do what you say
                • Generation Z are the baby babyboomers 
                • Your shops should be human-friendly, not women-friendly
                • Danny SanchezIf you are working on cars you need to minimize your distractions
                • You need to have employment agreements and policies
                • You need a handbook 
                • It has only been recently as shops have cleaned up, become women-friendly. (See Sara’s comment above)
                • We take care of everyone in our community not just women, men or color 
                • Being professional on the inside is as important as how we ‘professionally’ present to our customer
                • The small operator model will evolve, but not by standing still
                • Noah FrankHaving a handbook is a must in any business
                • Donny SeyferThe younger generation may come to work for you because you have rules
                • Learn about the generation you are going to hire. Don’t fight it
                • It takes time to move out of the center of everything in the businessYour customers want to talk to you. You have to delegate
                • If you love to tech, you can find enough help in the industry to be your ‘board of directors’ to guide you in how your business can grow
                • Jeremy O’NealAdvertising + Reputation = Sales
                • Is not a fan of direct mail
                • As a consumer: Time is more valuable than money
                • He wants the client to share their experience with the world
                • He like stories of their experience to be posted
                • He spends on Uber and Lyft into the 5-star experience for his client
                • The scorecard refreshes, so you need to have a constant flow of reviews
                • He looks at the percent of reviews based on the number of clients each week
                • He loves YELP
                • When a customer comes in that found his shop via Yelp. He challenges his team to give a 5 Star Experience
                • Peoples and processes create profits

                 

                Resources:

                • Thanks to Donny Seyfer, Jeremy O'Neal, Noah Frank, Danny Sanchez, and Sara Fraser for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                ]]>                e44c2fd4-3d58-45b9-8c88-1f2a8dacfba3Fri, 07 Feb 2020 00:15:00 -040041:21falsefull508508Our Industry needs Higher Professionalism, Marketing and an Employee Handbook Welcome to the 3rd part of the Aftermarket Acumen. With me is Donny Seyfer from Seyfers Automotive and NASTF, Jeremy O’Neal Freedom Automotive and AdvisorFix, Danny Sanchez from Autoshop solutions, Sara Fraser from Haas Performance Consulting and attorney Noah Frank. I was honored to moderate an all-day panel discussion with the ASA Illinois annual member meeting and give my keynote in September 2019. This was an exceptional panel that brought their A-game. 5 hours of great discussion edited down into five different episodes, this being part 3.                Becoming the CEO – Bob Greenwood [RR 507]Understanding the Meaning of Becoming a CEOBob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC).

                It is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. It’s content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation. Bob’s previous episodes are HERE.

                Key Talking Points:

                • You need a CEO mindset
                • You need to move to the next level of the new aftermarket
                • You need to view your business from the 10,000-foot level
                • It takes time to learn this new role/position
                • You must ‘RE’ your business
                • Re-New the business model
                • Re-Learn the business
                • Re-Tool the business
                • Re-Certify your standards
                • Re-Professionalize the business
                • The mindset of Change. Five bridges the CEO needs to cross
                • Ability to manage change
                • The structure that supports the execution
                • Right people in the right place
                • Alignment of owner priority. Walk the talk
                • Shop wide coordination and cooperation. Team. Respect every position
                • Any size shop needs to find their desire of where they would like to be
                • These CEO disciplines work for any size business

                Resources:


                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

                Learn more about Pro Image and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                ]]>                Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC).

                It is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. It’s content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation. Bob’s previous episodes are HERE.

                Key Talking Points:

                • You need a CEO mindset
                • You need to move to the next level of the new aftermarket
                • You need to view your business from the 10,000-foot level
                • It takes time to learn this new role/position
                • You must ‘RE’ your business
                • Re-New the business model
                • Re-Learn the business
                • Re-Tool the business
                • Re-Certify your standards
                • Re-Professionalize the business
                • The mindset of Change. Five bridges the CEO needs to cross
                • Ability to manage change
                • The structure that supports the execution
                • Right people in the right place
                • Alignment of owner priority. Walk the talk
                • Shop wide coordination and cooperation. Team. Respect every position
                • Any size shop needs to find their desire of where they would like to be
                • These CEO disciplines work for any size business

                Resources:


                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

                Learn more about Pro Image and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                ]]>                362e906a-23ee-4234-9ed6-cbb0e3424f45Tue, 04 Feb 2020 00:15:00 -040036:07falsefull507507Becoming the CEO - Bob Greenwood [RR 507] I am with Robert “Bob” Greenwood, AMAM, the President/C.E.O. of Automotive Aftermarket E-Learning Centre. Bob is an aftermarket Business Coach, international Business Instructor, Business Consultant, and Author. We talk so much about becoming the CEO of your business on our podcasts that I asked Bob to give us some guidelines … some understanding of what it takes and disciplines that we must follow to become a great CEO/leader of our business. He is passionate about the shop owner in what Bob calls the new aftermarket. Bob says we are no longer a trade but a profession. He has been outspoken on the CEO Mindset. Re-Re ing your business and 5 bridges the CEO needs to cross. This episode’s talking points with Bob Greenwood can be found at remarkableresults.biz/e507/. Understanding the very meaning of being a CEO, Bob believes most shop owners who are originally technicians see the term CEO as a "Corporate Office". That is furthest from the truth. It is your role and responsibility to your team, customer and company. If not who else?                Aftermarket Acumen Part 2 – HR Concerns [RR 506]Aftermarket Acumen Part 2 - HR ConcernsSara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

                Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce. When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

                Noah Frank, ESQ, enables businesses to excel under increasingly regulated and taxing environments while protecting them from harmful litigation. He is a trusted partner to a variety of businesses, such as manufacturers, professional services, restaurant chains, medical practices, importers, contractors, and closely held companies.

                As a member of the Labor & Employment Practice Group, Noah provides practical and thoughtful advice, strategy, and solutions in a full range of employment, corporate, and workers’ compensation matters. He provides comprehensive labor and employment counseling on compliance, policy implementation, and risk mitigation of wage and hour, discrimination, harassment, leave interference and retaliation claims, including under the FLSA, Title VII, ADA, ADEA, FMLA, OSHA, NLRA, Worker’s Compensation, unemployment, and state and local laws.

                He provides advice to cannabis businesses on their employment practices. Previous episodes HERE.

                Key Talking Points:

                • Noah FrankNew laws in Illinois
                • No matter what state you do business in you can benefit from this discussion
                • You must know what you can and cannot ask in an interview
                • You have to protect all the information you receive from a job applicant.
                • Sexual harassment training in many states now have mandated training per year
                • Independent contractors in Illinois are protected. Check with your state
                • Classifying contractors and salary exempt employee
                • You must protect your employees from all form of harassment both internal or external
                • If the government shows up get your attorney
                • You can file an EEOC charge of discrimination online
                • If you get an EEOC complaint:Take a deep breath
                • Speak to the council that is competent in employment law
                • Reply in proper time limits
                • You can have a salary/non-exempt employeeAgreement with the weekly amount and an overtime rate if they work over 40 hours
                • Progressive discipline will support a solid termination 
                • Consider support for a terminated employee into their next role with a severance agreement 
                • Consider a PEO (Professional Employer Organization)
                • Sara FraserShe will not accept ‘shop talk’ at the workplace. Especially millennials

                Resources:

                • Thanks to Noah Frank and Sara Fraser for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                ]]>                Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

                Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce. When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

                Noah Frank, ESQ, enables businesses to excel under increasingly regulated and taxing environments while protecting them from harmful litigation. He is a trusted partner to a variety of businesses, such as manufacturers, professional services, restaurant chains, medical practices, importers, contractors, and closely held companies.

                As a member of the Labor & Employment Practice Group, Noah provides practical and thoughtful advice, strategy, and solutions in a full range of employment, corporate, and workers’ compensation matters. He provides comprehensive labor and employment counseling on compliance, policy implementation, and risk mitigation of wage and hour, discrimination, harassment, leave interference and retaliation claims, including under the FLSA, Title VII, ADA, ADEA, FMLA, OSHA, NLRA, Worker’s Compensation, unemployment, and state and local laws.

                He provides advice to cannabis businesses on their employment practices. Previous episodes HERE.

                Key Talking Points:

                • Noah FrankNew laws in Illinois
                • No matter what state you do business in you can benefit from this discussion
                • You must know what you can and cannot ask in an interview
                • You have to protect all the information you receive from a job applicant.
                • Sexual harassment training in many states now have mandated training per year
                • Independent contractors in Illinois are protected. Check with your state
                • Classifying contractors and salary exempt employee
                • You must protect your employees from all form of harassment both internal or external
                • If the government shows up get your attorney
                • You can file an EEOC charge of discrimination online
                • If you get an EEOC complaint:Take a deep breath
                • Speak to the council that is competent in employment law
                • Reply in proper time limits
                • You can have a salary/non-exempt employeeAgreement with the weekly amount and an overtime rate if they work over 40 hours
                • Progressive discipline will support a solid termination 
                • Consider support for a terminated employee into their next role with a severance agreement 
                • Consider a PEO (Professional Employer Organization)
                • Sara FraserShe will not accept ‘shop talk’ at the workplace. Especially millennials

                Resources:

                • Thanks to Noah Frank and Sara Fraser for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                ]]>                cd096b73-9238-4dfd-b5d4-2853f8c96cffFri, 31 Jan 2020 00:15:00 -040030:03falsefull506506RR 506 Aftermarket Acumen Part 2 Welcome to the second part of the Aftermarket Acumen. This is a 5 part series. I moderated an all-day panel discussion with the ASA Illinois members in September 2019. I had a dream team panel with an outline of an agenda. I turned the recorder on and we got some outstanding ideas, insights, wisdom, and passion from a great group of panelists. So stay tuned in the coming weeks. I was honored to have Sara Fraser from Haas Performance Consulting and attorney Noah Frank here on the second part of the aftermarket acumen talking about the intricacies and concerns of the human resource. Thee functions of this department are very much relatable in all business as well as all business within the aftermarket industry. Find the show notes at remarkableresults.biz/e506. Topics that brings food for thought and brings out the possibilities in every business.                Don’t Get Over-focused on KPI’s Without Putting the Customer at The Center [RR 505]Don’t Get Over-focused on KPI’s Without Putting the Customer at The CenterKen Criste is the Chief Financial Officer of the Australian Bank division of National Australia Bank. In addition to this fulltime role, Ken is a passionate car owner and collector and has a 50% equity ownership in an Independent BMW & MINI workshop in Melbourne Australia “BM Performance Centre”. This ownership with Mark Higgins blends his passion of cars with that of building and growing a small business.

                 He has an Undergraduate Degree in Banking and Finance from Victoria University, an MBA from Melbourne University and is a graduate of the Advanced Management Programme at Harvard Business School. His passions outside of work include snow skiing, car racing and vehicle restoration and spending time with his family. As a side note, his passion for skiing has led him to pass his level 1 and 2 Canadian Ski Instructor exams. Check Ken's other episodes HERE.

                Mark Higgins is the Co-Owner of BM Performance Centre and is an experience BMW Mastertech. His experiences have brought him to New Zealand, US, and the UK. He is already in the business for 8 months and has set the roles and responsibilities of the shop. He has worked before as a workshop manager and a BMW Diagnostic Technician. Check Mark's other episodes HERE.

                Key Talking Points:
                • Original episode 379
                • Review the new business success
                • Made a slight pivot and added VW to their specialty BMW and Mini.
                • The business has grown successfully
                • Mark had a friend who they brought in to do VW
                • Ken wrote the business case and he is happy with how it has turned outSales volumes are slightly higher than the plan and margins are slightly lower
                • VW volume is 50/50 in the last 6 months
                • Labor rate the same as when they started in the last 18 months $175
                • A 50/50 partnershipIt works by empowering the role and responsibility
                • Ken has had to learn to back off. He does the financials and has helped Marked learn it
                • Mark is still turning wrenches until he gets another tech in
                • They are starting to replay the equity they invested
                • The business has been cash flow positive without paying the rent to Ken 
                • To grow their VW/Audi business they used a card drop and Facebook
                • Growth with an equity partner
                • Don’t get overfocused on KPI’s without putting the customer at the center

                Resources:

                • Thanks to Ken Christie and Mark Higgins for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

                Learn more about Pro Image and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                ]]>                Ken Criste is the Chief Financial Officer of the Australian Bank division of National Australia Bank. In addition to this fulltime role, Ken is a passionate car owner and collector and has a 50% equity ownership in an Independent BMW & MINI workshop in Melbourne Australia “BM Performance Centre”. This ownership with Mark Higgins blends his passion of cars with that of building and growing a small business.

                 He has an Undergraduate Degree in Banking and Finance from Victoria University, an MBA from Melbourne University and is a graduate of the Advanced Management Programme at Harvard Business School. His passions outside of work include snow skiing, car racing and vehicle restoration and spending time with his family. As a side note, his passion for skiing has led him to pass his level 1 and 2 Canadian Ski Instructor exams. Check Ken's other episodes HERE.

                Mark Higgins is the Co-Owner of BM Performance Centre and is an experience BMW Mastertech. His experiences have brought him to New Zealand, US, and the UK. He is already in the business for 8 months and has set the roles and responsibilities of the shop. He has worked before as a workshop manager and a BMW Diagnostic Technician. Check Mark's other episodes HERE.

                Key Talking Points:
                • Original episode 379
                • Review the new business success
                • Made a slight pivot and added VW to their specialty BMW and Mini.
                • The business has grown successfully
                • Mark had a friend who they brought in to do VW
                • Ken wrote the business case and he is happy with how it has turned outSales volumes are slightly higher than the plan and margins are slightly lower
                • VW volume is 50/50 in the last 6 months
                • Labor rate the same as when they started in the last 18 months $175
                • A 50/50 partnershipIt works by empowering the role and responsibility
                • Ken has had to learn to back off. He does the financials and has helped Marked learn it
                • Mark is still turning wrenches until he gets another tech in
                • They are starting to replay the equity they invested
                • The business has been cash flow positive without paying the rent to Ken 
                • To grow their VW/Audi business they used a card drop and Facebook
                • Growth with an equity partner
                • Don’t get overfocused on KPI’s without putting the customer at the center

                Resources:

                • Thanks to Ken Christie and Mark Higgins for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

                Learn more about Pro Image and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                ]]>                09e6c8cf-eb30-49d0-a326-8c678b6e46d9Tue, 28 Jan 2020 00:15:00 -040036:50falsefull505505Don’t Get Overfocused on KPI’s Without Putting the Customer at The Center [RR 505] At AAPEX 2019 I had the pleasure to interview Ken Christie and Mark Higgins of BM Performance Center at Willaimstown, Victoria, Australia. For those new to the show, Ken is the Chief Financial Officer of the Australian Bank while Mark is the Co-Owner, with Ken of BM Performance Centre and is a BMW Mastertech. Both shared the same passion and love for cars that resulted in their partnership in BM Performance Center. Back in episode 379 we got a glimpse into the Australian aftermarket and heard about their start-up. This partnership is working well and I was curious for an update on this very unique partnership. Mark and Ken are 18 months into their partnership and business. They recently added a new tech and now offer another niche car brand to their BMW expertise. I wanted to know how their partnership was working and if their business case was on target. I also wanted to know if Mark was still in the shop turning wrenches and writing service. Enjoy this trip ‘down under’.                Aftermarket Acumen Part 1 [RR 504]Aftermarket Acumen Part 1Donny Seyfer the executive officer of NASTF (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE.

                Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.

                With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop Freedom Auto Repair in Hesperia, CA. Previous episodes HERE. Link to Advisorfix HERE.

                Danny Sanchez is owner and founder, of Autoshop Solutions and grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Autoshop Solutions started in 1998, when Danny founded Auto Web Solutions.

                The Internet was starting to take off, and Danny took great interest in the powerful marketing benefits it could provide. As a successful shop owner himself, Danny used Auto Web Solutions to consult with other repair shops on their business practices and web presence.

                In 2005, when Google launched AdWords and changed its search engine to favor local businesses, Danny saw a huge opportunity for the automotive industry to draw more clients from the Internet. With just a handful of clients and a few websites, Danny built the foundation of his company – quality, affordable, automotive websites and Internet marketing solutions, designed exclusively for the auto industry. Check Danny’s previous episodes HERE.

                Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

                Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce. When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

                Noah Frank, ESQ, enables businesses to excel under increasingly regulated and taxing environments while protecting them from harmful litigation. He is a trusted partner to a variety of businesses, such as manufacturers, professional services, restaurant chains, medical practices, importers, contractors, and closely held companies.

                As a member of the Labor & Employment Practice Group, Noah provides practical and thoughtful advice, strategy, and solutions in a full range of employment, corporate, and workers’ compensation matters. He provides comprehensive labor and employment counseling on compliance, policy implementation, and risk mitigation of wage and hour, discrimination, harassment, leave interference and retaliation claims, including under the FLSA, Title VII, ADA, ADEA, FMLA, OSHA, NLRA, Worker’s Compensation, unemployment, and state and local laws.

                He provides advice to cannabis businesses on their employment practices. Previous episodes HERE.

                 

                Talking Points:

                • Donny Seyfer:We are spending too much time on the wrong stuff
                • Some of the work we do is going away. The glass is emptying.
                • There is a big glass that is starting to fill up with other repair opportunities
                • When booking an appointment online it makes it difficult to schedule shop workflow Book what your average R/O time is. If you average 4 hours per R/O book that much time for an on-line appointment especially if you don’t know the customer or the vehicle 
                • Jeremy O’NealThere are untraditional methods to get customers in the shop
                • Old school thinking will not get customers in today
                • Our job is about helping people not selling them. We must help people
                • 4 out of 10 the transaction is digital. No calls.
                • Jeremy finds Yelp as an asset for his businessLove it or hate it
                • Accounts for ½ of his volume for $375/month
                • Be open to newness
                • Customer check-in kiosks are not gaining traction
                • The quicker Jeremy responded to an online request the more leads he got
                • Danny SanchezDVI helps you present the work that is needed.The service advisor edits the old handwritten list and DVI helps from editing
                • Present everything to the customer. We advise not edit
                • The customer needs to know everything the vehicle needs
                • DVI is not a replacement for the Service Advisor
                • We are the experts, why put the power of fixing customers cars in their hands. Kiosks will not work!
                • Mobile friendly is a key component in your website
                • Sara Fraser, a millennialThere are 150 Million Millennials and Gen Zers
                • Gen Y and Z have spent $2,300 in the past 5 years on car repair.
                • 55 and older have spent $1600
                • She wants to make an appointment on-lineWants a reply within 24 hours or less
                • She lives in an app-based world
                • Tell me when my oil change is due
                • Learn to execute on a time convenient for the customer
                • Generation Z is thinking a lot differently than Millennials (Gen Y)Educated and will check with YouTube before they come in
                • They want to do business via technology, mobile, appointments
                • Our new generations want customer service or the experience to be great, uncompromising. If not they will tell their group of friends and spread it through their influence network
                • If she texts to your she wants that method of communication back.
                • Noah FrankAs a consumer, I don’t want administrative stuffMake it easy to engage me. If I complete the online form, why do I have to do it again when I arrive?
                • Bring me the human element for my repair. A therapist.

                ]]>                Donny Seyfer the executive officer of NASTF (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE.

                Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.

                With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop Freedom Auto Repair in Hesperia, CA. Previous episodes HERE. Link to Advisorfix HERE.

                Danny Sanchez is owner and founder, of Autoshop Solutions and grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Autoshop Solutions started in 1998, when Danny founded Auto Web Solutions.

                The Internet was starting to take off, and Danny took great interest in the powerful marketing benefits it could provide. As a successful shop owner himself, Danny used Auto Web Solutions to consult with other repair shops on their business practices and web presence.

                In 2005, when Google launched AdWords and changed its search engine to favor local businesses, Danny saw a huge opportunity for the automotive industry to draw more clients from the Internet. With just a handful of clients and a few websites, Danny built the foundation of his company – quality, affordable, automotive websites and Internet marketing solutions, designed exclusively for the auto industry. Check Danny’s previous episodes HERE.

                Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

                Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce. When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

                Noah Frank, ESQ, enables businesses to excel under increasingly regulated and taxing environments while protecting them from harmful litigation. He is a trusted partner to a variety of businesses, such as manufacturers, professional services, restaurant chains, medical practices, importers, contractors, and closely held companies.

                As a member of the Labor & Employment Practice Group, Noah provides practical and thoughtful advice, strategy, and solutions in a full range of employment, corporate, and workers’ compensation matters. He provides comprehensive labor and employment counseling on compliance, policy implementation, and risk mitigation of wage and hour, discrimination, harassment, leave interference and retaliation claims, including under the FLSA, Title VII, ADA, ADEA, FMLA, OSHA, NLRA, Worker’s Compensation, unemployment, and state and local laws.

                He provides advice to cannabis businesses on their employment practices. Previous episodes HERE.

                 

                Talking Points:

                • Donny Seyfer:We are spending too much time on the wrong stuff
                • Some of the work we do is going away. The glass is emptying.
                • There is a big glass that is starting to fill up with other repair opportunities
                • When booking an appointment online it makes it difficult to schedule shop workflow Book what your average R/O time is. If you average 4 hours per R/O book that much time for an on-line appointment especially if you don’t know the customer or the vehicle 
                • Jeremy O’NealThere are untraditional methods to get customers in the shop
                • Old school thinking will not get customers in today
                • Our job is about helping people not selling them. We must help people
                • 4 out of 10 the transaction is digital. No calls.
                • Jeremy finds Yelp as an asset for his businessLove it or hate it
                • Accounts for ½ of his volume for $375/month
                • Be open to newness
                • Customer check-in kiosks are not gaining traction
                • The quicker Jeremy responded to an online request the more leads he got
                • Danny SanchezDVI helps you present the work that is needed.The service advisor edits the old handwritten list and DVI helps from editing
                • Present everything to the customer. We advise not edit
                • The customer needs to know everything the vehicle needs
                • DVI is not a replacement for the Service Advisor
                • We are the experts, why put the power of fixing customers cars in their hands. Kiosks will not work!
                • Mobile friendly is a key component in your website
                • Sara Fraser, a millennialThere are 150 Million Millennials and Gen Zers
                • Gen Y and Z have spent $2,300 in the past 5 years on car repair.
                • 55 and older have spent $1600
                • She wants to make an appointment on-lineWants a reply within 24 hours or less
                • She lives in an app-based world
                • Tell me when my oil change is due
                • Learn to execute on a time convenient for the customer
                • Generation Z is thinking a lot differently than Millennials (Gen Y)Educated and will check with YouTube before they come in
                • They want to do business via technology, mobile, appointments
                • Our new generations want customer service or the experience to be great, uncompromising. If not they will tell their group of friends and spread it through their influence network
                • If she texts to your she wants that method of communication back.
                • Noah FrankAs a consumer, I don’t want administrative stuffMake it easy to engage me. If I complete the online form, why do I have to do it again when I arrive?
                • Bring me the human element for my repair. A therapist.

                ]]>                000660db-3f78-46ce-b943-bec128e73a2aFri, 24 Jan 2020 00:15:00 -040036:21falsefull504504RR 504 Aftermarket Acumen Part 1 I was honored to give my keynote and then moderate an all-day panel discussion with the ASA Illinois members in September 2019. I had a dream team panel with an outline of an agenda. I turned the recorder on and we got some outstanding ideas, insights, wisdom, and passion from a great group of panelists There are five episodes that will span over the next five weeks. I know you are really going to like these and we start with Donny Seyfer from Seyfers Automotive and NASTF, Jeremy O’Neal Freedom Automotive and AdvisorFix, Danny Sanchez from Autoshop solutions, Sara Fraser from Haas Performance Consulting and attorney Noah Frank. Find the show notes at remarkableresults.biz/e504. You can use them for your own meeting agenda There are many different topics that will excite your thoughts and I dare say move you to action or at least move up your ‘get smart’ meter. You know what I mean!                Partnerships [RR 503]PartnershipsMark Roberts is the owner of Roberts Properties, Inc, Managing Partner of Total True Automotive dba Schertz Auto Service, Craftsman Building and Renovation LLC. He is also partnered with a Local Custom Home builder. Mark is also the former owner of Auto Collision Works. He grew up in Schertz and has been a resident since 1969.

                Mark also serves on the Board of Directors of Guadalupe Valley Electric Cooperative, Guadalupe Valley Home Services Corporation, and the Guadalupe Valley Economic Development Corporation. Listen to Mark’s previous episodes HERE.

                John Long started to gain more interest in vehicles and just after his 21st birthday, he accepted a position working at National Tire & Battery as a service advisor. He knew nothing about tires or vehicle systems and how they worked, but he learned as much as he could.

                In 2005, John and his wife decided it was time for a move. He arrived in San Antonio late on a Friday night after driving 24 hours straight and interviewed with Mark Roberts on Saturday morning. Mark hired John, and for the next several years he helped grow the new mechanical repair shop business. Listen to John’s previous episodes HERE.

                Key Talking points:
                • Mark Roberts has plans to grow via partnerships
                • It has been beneficial for all parties
                • Mark worked in a collision business and he was told by the owner that he would never partner with anyone, even his children unless they purchased it
                • Mark wanted to create an opportunity for David and John to own a business; to be his partners
                • Succession planning was not in his thoughts when he did this
                • They discovered their compatibility when they started to read Rocket Fuel. (see books page) 
                • Agreements and buy-sell.Will not deal with ex-wives
                • Passing on, the shares come back to company and wife gets bought out
                • Another consideration is incapacitation. They don’t have this clarified yet
                • All partners need to be protected. Too many lives at stake
                • It was tough for Mark to walk out of the shop and not be involved in the day to day
                • When they buy Mark out they may sell a portion of the business to additional partners
                • Consider different levels of responsibility in a partnership agreement
                • Partnerships are not for everyone
                • Many potential partners really don’t know what owners do. You have to plan on grooming, training and coaching them. Pay for the classes they need to learn to be a CEO
                • Mark does a wheel of life once a month with his partners

                Resources:

                • Thanks to Mark Roberts and John Long for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook  Twitter  Linked In   Email   Events   Speaking

                Subscribe to a mobile listening app HERE.

                 

                 

                NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

                Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                ]]>                Mark Roberts is the owner of Roberts Properties, Inc, Managing Partner of Total True Automotive dba Schertz Auto Service, Craftsman Building and Renovation LLC. He is also partnered with a Local Custom Home builder. Mark is also the former owner of Auto Collision Works. He grew up in Schertz and has been a resident since 1969.

                Mark also serves on the Board of Directors of Guadalupe Valley Electric Cooperative, Guadalupe Valley Home Services Corporation, and the Guadalupe Valley Economic Development Corporation. Listen to Mark’s previous episodes HERE.

                John Long started to gain more interest in vehicles and just after his 21st birthday, he accepted a position working at National Tire & Battery as a service advisor. He knew nothing about tires or vehicle systems and how they worked, but he learned as much as he could.

                In 2005, John and his wife decided it was time for a move. He arrived in San Antonio late on a Friday night after driving 24 hours straight and interviewed with Mark Roberts on Saturday morning. Mark hired John, and for the next several years he helped grow the new mechanical repair shop business. Listen to John’s previous episodes HERE.

                Key Talking points:
                • Mark Roberts has plans to grow via partnerships
                • It has been beneficial for all parties
                • Mark worked in a collision business and he was told by the owner that he would never partner with anyone, even his children unless they purchased it
                • Mark wanted to create an opportunity for David and John to own a business; to be his partners
                • Succession planning was not in his thoughts when he did this
                • They discovered their compatibility when they started to read Rocket Fuel. (see books page) 
                • Agreements and buy-sell.Will not deal with ex-wives
                • Passing on, the shares come back to company and wife gets bought out
                • Another consideration is incapacitation. They don’t have this clarified yet
                • All partners need to be protected. Too many lives at stake
                • It was tough for Mark to walk out of the shop and not be involved in the day to day
                • When they buy Mark out they may sell a portion of the business to additional partners
                • Consider different levels of responsibility in a partnership agreement
                • Partnerships are not for everyone
                • Many potential partners really don’t know what owners do. You have to plan on grooming, training and coaching them. Pay for the classes they need to learn to be a CEO
                • Mark does a wheel of life once a month with his partners

                Resources:

                • Thanks to Mark Roberts and John Long for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook  Twitter  Linked In   Email   Events   Speaking

                Subscribe to a mobile listening app HERE.

                 

                 

                NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

                Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                ]]>                211122cd-0c3a-48f0-92aa-ed41b380d0f9Tue, 21 Jan 2020 00:15:00 -040035:31falsefull503503Partnerships [RR 503] We are talking partnerships. They are not for everyone and some of you have great stories and some have scars as it relates to partnerships. I’m glad to be able to get this story told to you by Mark Roberts and John Long from Shertz Service in Shertz, TX Mark and John shared their partnership model and how it will evolve. Mark created an opportunity for John to own a business and thus making him his partner. Mark didn’t think of succession plans when he formulated this approach but now sees it as a very viable succession option. Mark and John are compatible as partners and their V8 moment is when they read the book Rocket Fuel. This episode’s talking points with Mark and John can be found at remarkableresults.biz/e503/. Know this, Partnerships are not for everyone. Consider different levels of responsibility and ownership in a partnership agreement. Nothing like having key leaders in your company in an equity position.                Impact Award Winners 2019 [RR 502]Impact Award WinnersAshlee Arnold, Vice President, Arnold Oil Company of Austin, has quickly become an influential figure in the aftermarket industry at large and within her own company by persistently showing remarkable leadership and cementing its placement on the esteemed “Aftermarket Business Top 25 Auto Chain” listing several years in a row. Arnold serves on the Federated Auto Parts Board of Governors, Federated Co-Man Council, and sits on the Automotive Warehouse Distributors Association (AWDA) Board of Governors. She serves as a PAC Dog for the AWDA sector and has been a member of the Young Auto Care Network Group (YANG) since its inception in 2014, now serving on the council. She has previously served on the Auto Care’s Market Intelligence Committee as well as AC Delco’s Policy and Procedure Committee.

                Ethan Bregger, training content and curriculum manager, DRiV™️, has a proven track record of success and influence within the auto care industry. Bregger guides the strategy and course content development behind the technical training program “Garage Gurus” and provides insight and guidance on the overall program strategy. An actively-involved member of YANG and a committed Auto Care Political Action Committee (ACPAC) supporter, Bregger recognizes the industry is larger than himself and his company by playing a significant role in the design and operations of multiple industry conferences, including the YANG Leadership Conference and the Auto Care Association’s Leadership Days conferences. Bregger is currently serving as Vice Chair of the education committee and volunteers on the Automotive Maintenance and Repair Association/Motorist Assurance Program (AMRA/MAP) Technical Council.

                Jacki Lutz, head of global market communications and intelligence, Sensata Technologies aftermarket business, has committed herself to making a lasting impact on the auto care industry and is a proud advocate of the opportunities in the aftermarket. Lutz currently serves as president of the Automotive Communications Council, is a member of Auto Care Association’s Marketing Communications Committee, AASA's Marketing Executives Council, AASA's Modern Industry Expertise Council, AASA's Mobility Technology Council and was recently voted as a member of the YANG Advisory Council.

                Ryan Samuels, vice president, Samuels Inc., is committed to the continued success of the auto care industry through his investment in training tomorrow’s technicians, volunteerism, and advocacy efforts. Samuels is the current secretary of the Automotive Warehouse Distributors Association (AWDA), a member of the ACDelco advisory board, an active member of the National Pronto Association, PAC Dog to Pronto, and was a leading innovator with YANG.

                Key Talking Points:
                • Impact Award- for the future, age 40 and younger
                • FutureArnold Oil: Diversify business and bring value to customers. Expanded to chainsaws, lawn mowers, etc repair work outside of just parts, oil business and fuel distribution. Make service professional successful- rely on vendors, internal training and management training.
                • Garage Guru's and DRiV: Service solution offers, goal is to be voice of industry and drive growth of technicians
                • Sensata Technologies: Specialize in sensors and electronics, new training brand and e-training platform
                • Samuel’s Inc: Building relationships and educating customers
                • Customer feedback: Are they willing to invest in themselves?

                Resources:

                • Thanks to Ashlee Arnold, Ethan Bregger, Jacki Lutz, and Ryan Samuels for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                ]]>                Ashlee Arnold, Vice President, Arnold Oil Company of Austin, has quickly become an influential figure in the aftermarket industry at large and within her own company by persistently showing remarkable leadership and cementing its placement on the esteemed “Aftermarket Business Top 25 Auto Chain” listing several years in a row. Arnold serves on the Federated Auto Parts Board of Governors, Federated Co-Man Council, and sits on the Automotive Warehouse Distributors Association (AWDA) Board of Governors. She serves as a PAC Dog for the AWDA sector and has been a member of the Young Auto Care Network Group (YANG) since its inception in 2014, now serving on the council. She has previously served on the Auto Care’s Market Intelligence Committee as well as AC Delco’s Policy and Procedure Committee.

                Ethan Bregger, training content and curriculum manager, DRiV™️, has a proven track record of success and influence within the auto care industry. Bregger guides the strategy and course content development behind the technical training program “Garage Gurus” and provides insight and guidance on the overall program strategy. An actively-involved member of YANG and a committed Auto Care Political Action Committee (ACPAC) supporter, Bregger recognizes the industry is larger than himself and his company by playing a significant role in the design and operations of multiple industry conferences, including the YANG Leadership Conference and the Auto Care Association’s Leadership Days conferences. Bregger is currently serving as Vice Chair of the education committee and volunteers on the Automotive Maintenance and Repair Association/Motorist Assurance Program (AMRA/MAP) Technical Council.

                Jacki Lutz, head of global market communications and intelligence, Sensata Technologies aftermarket business, has committed herself to making a lasting impact on the auto care industry and is a proud advocate of the opportunities in the aftermarket. Lutz currently serves as president of the Automotive Communications Council, is a member of Auto Care Association’s Marketing Communications Committee, AASA's Marketing Executives Council, AASA's Modern Industry Expertise Council, AASA's Mobility Technology Council and was recently voted as a member of the YANG Advisory Council.

                Ryan Samuels, vice president, Samuels Inc., is committed to the continued success of the auto care industry through his investment in training tomorrow’s technicians, volunteerism, and advocacy efforts. Samuels is the current secretary of the Automotive Warehouse Distributors Association (AWDA), a member of the ACDelco advisory board, an active member of the National Pronto Association, PAC Dog to Pronto, and was a leading innovator with YANG.

                Key Talking Points:
                • Impact Award- for the future, age 40 and younger
                • FutureArnold Oil: Diversify business and bring value to customers. Expanded to chainsaws, lawn mowers, etc repair work outside of just parts, oil business and fuel distribution. Make service professional successful- rely on vendors, internal training and management training.
                • Garage Guru's and DRiV: Service solution offers, goal is to be voice of industry and drive growth of technicians
                • Sensata Technologies: Specialize in sensors and electronics, new training brand and e-training platform
                • Samuel’s Inc: Building relationships and educating customers
                • Customer feedback: Are they willing to invest in themselves?

                Resources:

                • Thanks to Ashlee Arnold, Ethan Bregger, Jacki Lutz, and Ryan Samuels for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Love what we do, buy a cup of coffee HERE.

                Be socially involved and in touch with the show:

                Facebook   Twitter   Linked In   Email

                Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                Buy Carm a Cup of Coffee 

                This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                ]]>                3dce1309-7520-413e-b20a-2391ffcab0d1Fri, 17 Jan 2020 00:15:00 -040035:01falsefull502502RR 502 Impact Award Winners The Impact Award: Four for the Future, honors four auto care industry professionals, age 40 or younger, who have demonstrated extraordinary leadership or have made remarkable strides within the auto care industry. My guests and this year’s honorees; Ashlee Arnold, Vice president Arnold Oil Company of Austin; Ethan Bregger, training content and curriculum manager, DRiV™️; Jacki Lutz, head of global market communications and intelligence, Sensata Technologies; and Ryan Samuels, vice president, Samuels Inc. They are committed to the continued success of the auto care industry. I’m proud of our discussion as they joined me to share their triumph, successes and plans for the future. It is refreshing to hear from the youth that will lead our industry and bring these young leaders the recognition that Auto Care affords with the IMPACT AWARD.                Survey Says! [RR 501]Survey Says!John Burkhauser is currently employed at BOLT ON TECHNOLOGY as the Director of Education, a job that allows him to use a lifetime of learning experience day in and day out. John dreamed of being a meteorologist but found out college wasn’t for him.

                When his car failed the state inspection, that was the day his career was decided on. John went to Pennco Tech to attend the Auto Gas and Diesel program. After graduation, John started work in a dealership where he went from a “D” technician to an “A” technician in a few short years. He also added shop foreman to his resume. During this time, John became certified as an ASE Master Technician and Advanced Level Technician which he still maintains.

                Crossing to the other side of service, he became a service adviser winning the Ford Silver Medallion award. He then became a Service Manager for a large dealership.

                John also worked in the independent aftermarket. He then applied to be an instructor at a post-secondary automotive training school where he taught basic electrical and HVAC courses for the better part of ten years.

                Fortune would change his career path again when John learned about BOLT ON TECHNOLOGY and became part of the team. Listen to John’s previous episodes HERE.

                Barry Hoyland has been in the independent aftermarket for more than 45 years as a technician, shop manager, technician trainer, and for over 28 years owned and operated a successful Southern California automotive repair center that offered complete auto care and specializes in emission and diagnostic services. Barry also owned and operated a company that modified vehicles to perform as emergency response units and mobile command centers, incorporating high-end electronic components into today’s vehicles.

                Barry has for the past 8 years writing and delivering both technical and shop management training programs for Delphi, O’Reilly Auto Parts, Automobile Club of Southern California, and many others. He has also provided consulting services for many automotive shops, fleets, and government agencies in order to improve their operational efficiencies. Barry has for the past 5 years served as the technical editor for Professional Tool & Equipment News (PTEN) Magazine, where he writes technical articles and reviews tools and equipment used by today’s technicians.

                Barry has worked with many NHRA drag racing teams as a crew chief on supercharged alcohol and nitro-methane fueled cars and currently campaigns two Top Alcohol Funny Cars in NHRA competition.

                Barry holds active memberships with a variety of organizations such as SAE, IATN, and STS. Barry also holds certifications in ASE: A1, A6, A8 and L1, maintains a California Advanced Emission license, and certification with Mobile Air Conditioning Society (MACS).

                Key Talking Points
                • Bolton and P10 Survey 70% of people responding to the survey were shop owners
                • 21% of responders did 1 million per year or more, 35% did 200k-999; 40% 200k and lower
                • The shop sells time so saving time make it more profitable
                • 39% have 2-3 technicians
                • Training is a key priority, it’s like oxygen to your business. If you are not training, your shop is slowly dying.
                • Do you have an exit plan in place for retirement?
                • How do you set your labor rate? Most say based on what neighbor’s rate is
                • 49% of responders had no plans on hiring
                • 53% huge interest in customer service communication
                • Anniversary. It was 40 years ago we started to do diagnostics on very basic systems. Look where we have come

                Resources:

                • Thanks to John Burkhauser and Barry Hoyland for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Love what we do, buy a cup of coffee HERE.

                 

                Be socially involved and in touch with the show:

                Facebook  Twitter  Linked In   Email   Events   Speaking

                Subscribe to a mobile listening app HERE.

                 

                As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

                The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

                ]]>                John Burkhauser is currently employed at BOLT ON TECHNOLOGY as the Director of Education, a job that allows him to use a lifetime of learning experience day in and day out. John dreamed of being a meteorologist but found out college wasn’t for him.

                When his car failed the state inspection, that was the day his career was decided on. John went to Pennco Tech to attend the Auto Gas and Diesel program. After graduation, John started work in a dealership where he went from a “D” technician to an “A” technician in a few short years. He also added shop foreman to his resume. During this time, John became certified as an ASE Master Technician and Advanced Level Technician which he still maintains.

                Crossing to the other side of service, he became a service adviser winning the Ford Silver Medallion award. He then became a Service Manager for a large dealership.

                John also worked in the independent aftermarket. He then applied to be an instructor at a post-secondary automotive training school where he taught basic electrical and HVAC courses for the better part of ten years.

                Fortune would change his career path again when John learned about BOLT ON TECHNOLOGY and became part of the team. Listen to John’s previous episodes HERE.

                Barry Hoyland has been in the independent aftermarket for more than 45 years as a technician, shop manager, technician trainer, and for over 28 years owned and operated a successful Southern California automotive repair center that offered complete auto care and specializes in emission and diagnostic services. Barry also owned and operated a company that modified vehicles to perform as emergency response units and mobile command centers, incorporating high-end electronic components into today’s vehicles.

                Barry has for the past 8 years writing and delivering both technical and shop management training programs for Delphi, O’Reilly Auto Parts, Automobile Club of Southern California, and many others. He has also provided consulting services for many automotive shops, fleets, and government agencies in order to improve their operational efficiencies. Barry has for the past 5 years served as the technical editor for Professional Tool & Equipment News (PTEN) Magazine, where he writes technical articles and reviews tools and equipment used by today’s technicians.

                Barry has worked with many NHRA drag racing teams as a crew chief on supercharged alcohol and nitro-methane fueled cars and currently campaigns two Top Alcohol Funny Cars in NHRA competition.

                Barry holds active memberships with a variety of organizations such as SAE, IATN, and STS. Barry also holds certifications in ASE: A1, A6, A8 and L1, maintains a California Advanced Emission license, and certification with Mobile Air Conditioning Society (MACS).

                Key Talking Points
                • Bolton and P10 Survey 70% of people responding to the survey were shop owners
                • 21% of responders did 1 million per year or more, 35% did 200k-999; 40% 200k and lower
                • The shop sells time so saving time make it more profitable
                • 39% have 2-3 technicians
                • Training is a key priority, it’s like oxygen to your business. If you are not training, your shop is slowly dying.
                • Do you have an exit plan in place for retirement?
                • How do you set your labor rate? Most say based on what neighbor’s rate is
                • 49% of responders had no plans on hiring
                • 53% huge interest in customer service communication
                • Anniversary. It was 40 years ago we started to do diagnostics on very basic systems. Look where we have come

                Resources:

                • Thanks to John Burkhauser and Barry Hoyland for their contribution to the aftermarket’s premier podcast.
                • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                • Love what we do, buy a cup of coffee HERE.

                 

                Be socially involved and in touch with the show:

                Facebook  Twitter  Linked In   Email   Events   Speaking

                Subscribe to a mobile listening app HERE.

                 

                As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

                The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

                ]]>                febad804-9615-4db1-8196-bd572a5df52bTue, 14 Jan 2020 00:15:00 -040030:10falsefull501501                Bonus Episode 2 – Little Effort – Big BenefitBonus Episode 2 - Little Effort - Big BenefitJust a few minutes of your time. Some important one on one time because I believe you’ve missed some excellent shows we’ve produced for you.

                Please subscribe to the Town Hall Academy and For The Record podcasts on your listening app. These shows have been separated from the Remarkable Results subscription. So you don’t miss these very important aftermarket podcasts. Please take the time to subscribe to them.

                You can find details at www.remarkableresults.biz/app/

                ]]>                Just a few minutes of your time. Some important one on one time because I believe you’ve missed some excellent shows we’ve produced for you.

                Please subscribe to the Town Hall Academy and For The Record podcasts on your listening app. These shows have been separated from the Remarkable Results subscription. So you don’t miss these very important aftermarket podcasts. Please take the time to subscribe to them.

                You can find details at www.remarkableresults.biz/app/

                ]]>                c3c226e0-1ef4-4534-9458-bc0c8f161411Sat, 11 Jan 2020 14:30:00 -040005:41falsebonus22                What Worked – What Didn’t – Success Has Its Ups and Downs [RR 500]What Worked - What Didn't - Success Has Its Ups and DownsI want to thank the thousands of listeners who make our purpose meaningful. We do it for you. To the sponsors of the podcasts over the years. THANK YOU.

                Guests for the 500th Episode

                Amy Mattinat is the owner and manager of Auto Craftsmen in Montpelier, VT. Her shop is an ASE Blue Seal Shop, AAA approved and she is a member of ASA, SBN & WiAC. Along with running her independent repair shop, she is able to combine her three passions: teaching small business owners how to run a successful business, teaching car care and safety to the general public and educating young people about the many career opportunities available in the auto care industry.

                Amy was awarded the 2012 Top Female Shop Owner of the Year by the Car Care Council Women’s Board, Honored as a 2014 Professional Woman of the Year by the National Association of Professional Women, Awarded the 2015 U.S. Small Business Administration’s Vermont Women-Owned Business of the Year, Awarded the 2016 AAA Business of the Year in Vermont and served as President of Women in Auto Care 2014 through 2016. Listen to Amy’s previous episodes HERE.

                Judy Zimmerman Walter is co-owner with her uncles and the CFO of, this 57-year young service business. Zimmerman’s Automotive, Mechanicsburg, PA is a true blue ‘family enterprise’ with 12 out of a team of 29 team members that are ‘IN THE FAMILY’. Zimmerman’s is a top automotive repair facility along with a quick lube and a used car division.

                Among her involvement: Women’s Board of the Car Care Council, AASP-PA Alliance of Automotive Service Providers, and the Auto Care Association. Listen to Judy’s other episodes HERE.

                Jerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population of 280,000. According to Jerry, it is the top growing county in the US. His 35,000 sq ft shop has 21 lifts with two flats per lift.

                Jerry is a business coach and prides himself for getting out of the shop between 80 and 120 days a year to work with clients, attends seminars and enjoys wine. Listen to Jerry's previous episodes HERE.

                Brett Beachler, is Vice President of Beachlers Vehicle Care and Repair, Peoria, IL. Brett has been in the automotive industry for 30+ years and is third generation family. He started in the family business at about age 13 maintaining the business property.

                Brett graduated from Bradley University with a bachelor of science in business. He departed the family business to work in the corporate world for four years. His Dad, Terry, asked Brett to re-join the family business. Since that time, Brett has not looked back and has enjoyed almost every minute of his time in the family business. Listen to Brett’s previous episodes HERE.

                Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below-average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three-bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI.

                Richardson really prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hi-jinx, which combine to make loyal and dedicated coworkers. Kirk loves business and people in general and will talk for hours about business! Listen to Kirk’s previous episodes HERE.

                Dwayne Myers With Dynamic Automotive, This MSO group was selected top 10 automotive shop in 2014 from Motor Age and has just opened their 4th shop. Dwayne invests time in the industry with the Auto Care Association and serving on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE.

                Dwayne was on episode 2, 3 and 4 with his partners Jose Bueso and Lee Forman and A Round Table on Technician Training in Episode 59, and on a Supplier Needs Roundtable (118). Listen to episode 222 with Dwyane as we talk about his 2017 World Class Technician honor and more. Listen to Dwyane's other episodes HERE.

                Key Talking points:

                What worked well in the last five years:

                • Amy MattinatUndercoating. A job given to her tire person and to supplement during the slow times. She uses Corrosion Free Undercoating out of CanadaRe-done every 18 months accounts for retention
                • Kirk Richardson100% profit-sharing plan based on the power of the collective team
                • One direction, one team  
                • He was always wired to be a business person, yet stood at his counter and did everything when he started 15 years ago
                • Profit-sharing is the best way to grow technicians
                • Judy Zimmerman WalterStarted morning meetings to best understand her team’s needs and to develop and compliment the team
                • Jerry KezhayaBeen an absentee owner for sometime
                • You have to inspect what we expect
                • As owners, we get what we earn
                • Dwayne MyersGoal Map ReviewsWhere do our people want to be? Their Goals for the next 3, 4 and 5 years
                • This has changed their company more in the last five years than anything they did
                • Stop looking at your people leaving and think about how they will stay with you
                • Invest in your people while you have them
                • Brett BeachlerAdvisor pay system he created
                • He measures many KPIs and they get a bonus production
                • He is legal for wage and hour by using Mike Davidson's spreadsheet as a guide. See this episode RR 4466 https://remarkableresults.biz/e466/
                • Owners get paid on net profitability so he has a similar plan for his people
                • He wants to take more time off but he has to have better systems and procedures
                • His program works on a percentage of sales but would like to convert to a gross margin incentive if he can get the right GP from his SMS

                What did not work for me and what I learned:

                • AmyShe almost sold her business and backed out. She felt her business was going to become a ‘McDonalds’
                • She wants a win-win for staff and customers when she does
                • She realized she has a five-year window ahead of her
                • Kirk RichardsonHe was always a business person but sucked at it early on
                • Developing leadership, grooming, and choosing is painfulYou have to be worth following yourself
                • It is a perpetual process, it never ends
                • Understand that there is always lapses in judgment that you learn from
                • Being a leader can be a lonely place
                • Most discussions on this episode failure issues were mostly the people of the soft side of our business
                • Judy Zimmerman WalterTo lead her team she wants her people to know that:Judy worked in the quick lube and did a lot of light-duty work at the shop
                • She assumes that here people know that she has paid her dues. She has been there and done that
                • Dwayne MyersEarly in his career, he went into protection mode and he held onto it for too long
                • They had not grown in 10 years and he and his partners were holding their team back. It was fear and stubbornness
                • He realized that grow was what he needed to survive
                • Brett BeachlerHe regrets his priorities as it relates to supporting his wife or the business when she had a life-changing accident
                • He put the business ahead of his wife and that was a critical mistake
                • Jerry KezhayaDid not fire fast enough
                • Did not listen to his gut or intuition
                • He got stuck in the buzz that...]]>I want to thank the thousands of listeners who make our purpose meaningful. We do it for you. To the sponsors of the podcasts over the years. THANK YOU.

                  Guests for the 500th Episode

                  Amy Mattinat is the owner and manager of Auto Craftsmen in Montpelier, VT. Her shop is an ASE Blue Seal Shop, AAA approved and she is a member of ASA, SBN & WiAC. Along with running her independent repair shop, she is able to combine her three passions: teaching small business owners how to run a successful business, teaching car care and safety to the general public and educating young people about the many career opportunities available in the auto care industry.

                  Amy was awarded the 2012 Top Female Shop Owner of the Year by the Car Care Council Women’s Board, Honored as a 2014 Professional Woman of the Year by the National Association of Professional Women, Awarded the 2015 U.S. Small Business Administration’s Vermont Women-Owned Business of the Year, Awarded the 2016 AAA Business of the Year in Vermont and served as President of Women in Auto Care 2014 through 2016. Listen to Amy’s previous episodes HERE.

                  Judy Zimmerman Walter is co-owner with her uncles and the CFO of, this 57-year young service business. Zimmerman’s Automotive, Mechanicsburg, PA is a true blue ‘family enterprise’ with 12 out of a team of 29 team members that are ‘IN THE FAMILY’. Zimmerman’s is a top automotive repair facility along with a quick lube and a used car division.

                  Among her involvement: Women’s Board of the Car Care Council, AASP-PA Alliance of Automotive Service Providers, and the Auto Care Association. Listen to Judy’s other episodes HERE.

                  Jerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population of 280,000. According to Jerry, it is the top growing county in the US. His 35,000 sq ft shop has 21 lifts with two flats per lift.

                  Jerry is a business coach and prides himself for getting out of the shop between 80 and 120 days a year to work with clients, attends seminars and enjoys wine. Listen to Jerry's previous episodes HERE.

                  Brett Beachler, is Vice President of Beachlers Vehicle Care and Repair, Peoria, IL. Brett has been in the automotive industry for 30+ years and is third generation family. He started in the family business at about age 13 maintaining the business property.

                  Brett graduated from Bradley University with a bachelor of science in business. He departed the family business to work in the corporate world for four years. His Dad, Terry, asked Brett to re-join the family business. Since that time, Brett has not looked back and has enjoyed almost every minute of his time in the family business. Listen to Brett’s previous episodes HERE.

                  Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below-average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three-bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI.

                  Richardson really prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hi-jinx, which combine to make loyal and dedicated coworkers. Kirk loves business and people in general and will talk for hours about business! Listen to Kirk’s previous episodes HERE.

                  Dwayne Myers With Dynamic Automotive, This MSO group was selected top 10 automotive shop in 2014 from Motor Age and has just opened their 4th shop. Dwayne invests time in the industry with the Auto Care Association and serving on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE.

                  Dwayne was on episode 2, 3 and 4 with his partners Jose Bueso and Lee Forman and A Round Table on Technician Training in Episode 59, and on a Supplier Needs Roundtable (118). Listen to episode 222 with Dwyane as we talk about his 2017 World Class Technician honor and more. Listen to Dwyane's other episodes HERE.

                  Key Talking points:

                  What worked well in the last five years:

                  • Amy MattinatUndercoating. A job given to her tire person and to supplement during the slow times. She uses Corrosion Free Undercoating out of CanadaRe-done every 18 months accounts for retention
                  • Kirk Richardson100% profit-sharing plan based on the power of the collective team
                  • One direction, one team  
                  • He was always wired to be a business person, yet stood at his counter and did everything when he started 15 years ago
                  • Profit-sharing is the best way to grow technicians
                  • Judy Zimmerman WalterStarted morning meetings to best understand her team’s needs and to develop and compliment the team
                  • Jerry KezhayaBeen an absentee owner for sometime
                  • You have to inspect what we expect
                  • As owners, we get what we earn
                  • Dwayne MyersGoal Map ReviewsWhere do our people want to be? Their Goals for the next 3, 4 and 5 years
                  • This has changed their company more in the last five years than anything they did
                  • Stop looking at your people leaving and think about how they will stay with you
                  • Invest in your people while you have them
                  • Brett BeachlerAdvisor pay system he created
                  • He measures many KPIs and they get a bonus production
                  • He is legal for wage and hour by using Mike Davidson's spreadsheet as a guide. See this episode RR 4466 https://remarkableresults.biz/e466/
                  • Owners get paid on net profitability so he has a similar plan for his people
                  • He wants to take more time off but he has to have better systems and procedures
                  • His program works on a percentage of sales but would like to convert to a gross margin incentive if he can get the right GP from his SMS

                  What did not work for me and what I learned:

                  • AmyShe almost sold her business and backed out. She felt her business was going to become a ‘McDonalds’
                  • She wants a win-win for staff and customers when she does
                  • She realized she has a five-year window ahead of her
                  • Kirk RichardsonHe was always a business person but sucked at it early on
                  • Developing leadership, grooming, and choosing is painfulYou have to be worth following yourself
                  • It is a perpetual process, it never ends
                  • Understand that there is always lapses in judgment that you learn from
                  • Being a leader can be a lonely place
                  • Most discussions on this episode failure issues were mostly the people of the soft side of our business
                  • Judy Zimmerman WalterTo lead her team she wants her people to know that:Judy worked in the quick lube and did a lot of light-duty work at the shop
                  • She assumes that here people know that she has paid her dues. She has been there and done that
                  • Dwayne MyersEarly in his career, he went into protection mode and he held onto it for too long
                  • They had not grown in 10 years and he and his partners were holding their team back. It was fear and stubbornness
                  • He realized that grow was what he needed to survive
                  • Brett BeachlerHe regrets his priorities as it relates to supporting his wife or the business when she had a life-changing accident
                  • He put the business ahead of his wife and that was a critical mistake
                  • Jerry KezhayaDid not fire fast enough
                  • Did not listen to his gut or intuition
                  • He got stuck in the buzz that there is no one to hire
                  • He needs to think of his business like a sports team who is working to get to the Superbowl. Always need to evaluate the talent to take you there

                  Resources:

                  • Thanks to Amy Mattinat, Judy Zimmerman Walter, Jerry Kezhaya, Brett Beachler, Kirk Richardson, and Dwyane Myers for their contribution to the aftermarket’s premier podcast.
                  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                  • The Queen's Code by Alison A. Armstrong
                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                  • Love what we do, buy a cup of coffee HERE.

                  Be socially involved and in touch with the show:

                  Facebook   Twitter   Linked In   Email

                  Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE

                  Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.

                  Buy Carm a Cup of Coffee 

                  This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

                  ]]>                  707f7f8d-69cc-4f8b-973e-3e0a032a3a2cFri, 10 Jan 2020 00:15:00 -040001:13:40falsefull500500RR 500 What Worked - What Didn't - Success Has Its Ups and Downs Sharing the 500th episode with me are Amy Mattinat, Judy Zimmerman Walter, Jerry Kezhaya, Brett Beachler, Kirk Richardson, and Dwyane Myers. I’m honored that they Joined me in this milestone episode. And I must thank all guests who have graced the Remarkable Results Airwaves. I thank them for contributing their insights and talent to help the industry and to bring their voice for all to hear. I would have never imagined this milestone without them. My guests; Amy Mattinat, Judy Zimmerman Walter, Jerry Kezhaya, Brett Beachler, Kirk Richardson, and Dwyane Myers share their success over the 5 years they have been a part of the podcast family. What worked for them and what doesn't will be the highlight of the episode. This episode serves up some really good insights that should prompt you to look introspectively where you are and where you are going… to find a different path or decide to take the road less traveled. Success depends on what happens in between your attempts at doing. So pay attention to the details, dynamics and read between the lines in this episode so you don’t get left behind. A big THANK YOU to all our supporters and fans who have been following the shows over the years. This is one of the most transparent and emotionally inspiring episodes we’ve done in a long time. I thank my guests for giving of themselves so that all ships rise.Bill Long MEMA CEO – Advancing The Business Interest of Our Industry [RR 499]Bill Long MEMA CEO - Advancing The Business Interest of Our IndustryBill Long is president and chief executive officer of the Motor & Equipment Manufacturers Association (MEMA)

                  Which represents the largest sector of manufacturing jobs in the US through its four divisions, the Automotive Aftermarket Suppliers Association (AASA), the Heavy Duty Manufacturers Association (HDMA), the MERA -the association for sustainable manufacturing and the Original Equipment Suppliers Association (OESA).

                  Long is a respected and highly recognized industry leader with more than 30 years of automotive experience in all sectors of the automotive industry. Long joined MEMA in 2012 to lead its AASA division before taking the top spot as MEMA President & CEO February 2019. Prior to joining AASA, Long served as president of Long Strategies LLC and as managing partner of BC Partners LLC, providing strategic planning, brand relevance and leadership services to the automotive industry. Long is most recognized for his 25 years at Echlin/DANA leading the company’s Engine Management Division and as Executive Vice President, North American Operations for Proliance International, a leading manufacturer of temp control and heat exchange products.

                  Long is also well-known in motorsports circles where he served as a corporate officer for NASCAR in Daytona Beach and as a top executive for the IndyCar Series and the Indianapolis Motor Speedway. Long served on the boards of the National Automotive Service Task Force (NASTF), Northwood University Automotive Aftermarket Advisory Board, Automotive Aftermarket Charitable Foundation and the Automotive Aftermarket Charitable Foundation. Board. Long is also a past chairman of the National Car Care Council.

                  Long was awarded the prestigious MEMA Triangle Award during his time at DANA and Northwood University’s Automotive Aftermarket Management Education Award, both recognizing his work in educating federal lawmakers and serving as a technical expert on issues concerning the industry’s access to vehicle on-board diagnostics and repair information. Long was honored with the Jack Arute Sr. Excellence in Motorsports Award for his contribution and dedication to the motorsports industry.

                  Talking Points:
                  • MEMA- Motor and Equipment Manufacturers Association  115th Anniversary 
                  • MEMA advances the business interest of our industry
                  • Created trade association to move industry forward
                  • Challenges-rate of accelerated change in the industry, vehicle data access 
                  • Vehicle parts manufacturers represent the largest sector of manufacturing jobs in the USA- we have a powerful voice 
                  • 77% value new car is generated by MEMA members 
                  • OE suppliers are members
                  • Bill met with the Vice-President of the United States in the White House this year 
                  • A great economyUncertainty with tariffs but hopeful
                  • Supports the right to own your data
                  • It is getting tougher to get aftermarket parts brought to market because of encrypted software in many parts
                  • EcommerceNeed qualified technicians to diagnose issues and problems 
                  • Parts sales will continue to grow 
                  • Link to http://www.mema.org

                   

                  Be socially involved and in touch with the show:

                  Facebook  Twitter  Linked In   Email   Events   Speaking

                  Subscribe to a mobile listening app HERE.

                   

                  Gold Certification recognizes top tier NAPA AutoCare's with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard-bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders. Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

                  ]]>                  Bill Long is president and chief executive officer of the Motor & Equipment Manufacturers Association (MEMA)

                  Which represents the largest sector of manufacturing jobs in the US through its four divisions, the Automotive Aftermarket Suppliers Association (AASA), the Heavy Duty Manufacturers Association (HDMA), the MERA -the association for sustainable manufacturing and the Original Equipment Suppliers Association (OESA).

                  Long is a respected and highly recognized industry leader with more than 30 years of automotive experience in all sectors of the automotive industry. Long joined MEMA in 2012 to lead its AASA division before taking the top spot as MEMA President & CEO February 2019. Prior to joining AASA, Long served as president of Long Strategies LLC and as managing partner of BC Partners LLC, providing strategic planning, brand relevance and leadership services to the automotive industry. Long is most recognized for his 25 years at Echlin/DANA leading the company’s Engine Management Division and as Executive Vice President, North American Operations for Proliance International, a leading manufacturer of temp control and heat exchange products.

                  Long is also well-known in motorsports circles where he served as a corporate officer for NASCAR in Daytona Beach and as a top executive for the IndyCar Series and the Indianapolis Motor Speedway. Long served on the boards of the National Automotive Service Task Force (NASTF), Northwood University Automotive Aftermarket Advisory Board, Automotive Aftermarket Charitable Foundation and the Automotive Aftermarket Charitable Foundation. Board. Long is also a past chairman of the National Car Care Council.

                  Long was awarded the prestigious MEMA Triangle Award during his time at DANA and Northwood University’s Automotive Aftermarket Management Education Award, both recognizing his work in educating federal lawmakers and serving as a technical expert on issues concerning the industry’s access to vehicle on-board diagnostics and repair information. Long was honored with the Jack Arute Sr. Excellence in Motorsports Award for his contribution and dedication to the motorsports industry.

                  Talking Points:
                  • MEMA- Motor and Equipment Manufacturers Association  115th Anniversary 
                  • MEMA advances the business interest of our industry
                  • Created trade association to move industry forward
                  • Challenges-rate of accelerated change in the industry, vehicle data access 
                  • Vehicle parts manufacturers represent the largest sector of manufacturing jobs in the USA- we have a powerful voice 
                  • 77% value new car is generated by MEMA members 
                  • OE suppliers are members
                  • Bill met with the Vice-President of the United States in the White House this year 
                  • A great economyUncertainty with tariffs but hopeful
                  • Supports the right to own your data
                  • It is getting tougher to get aftermarket parts brought to market because of encrypted software in many parts
                  • EcommerceNeed qualified technicians to diagnose issues and problems 
                  • Parts sales will continue to grow 
                  • Link to http://www.mema.org

                   

                  Be socially involved and in touch with the show:

                  Facebook  Twitter  Linked In   Email   Events   Speaking

                  Subscribe to a mobile listening app HERE.

                   

                  Gold Certification recognizes top tier NAPA AutoCare's with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard-bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders. Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

                  ]]>                  10a4e5c6-839e-4e0b-9992-703b0ada609eTue, 07 Jan 2020 00:15:00 -040030:09falsefull499499                  Dynamic Leadership – Building Your Leadership Team [RR 498]Dynamic Leadership - Building Your Leadership TeamThe Men behind Dynamic:

                  Dwayne Myers, Partner Dynamic Automotive

                  Mark Murphy, Lead Technician

                  Todd Zimmerman, Location leader

                  Bob Allen, VP of Operations, from wrenching to location leader

                  Key Talking Points:
                  • Career-pathing. The leaders are there when you need them
                  • Shop owners can develop their team and really grow and make a difference in our industry
                  • The team knows there are growth opportunities within the company
                  • Concept: Train your replacement
                  • Dwayne is out of operations every day and relies on his leadership team to make decisions 
                  • I took a long time for the owners of Dynamic to learn this and to learn to trust
                  • Communication is the key to making this happen
                  • Owners were thinking more internally in the past years and realized they needed to think outward to their team and community
                  • The Dynamic website tells their story. They won a top ten website honor from AutoInc Magazine
                  • Training is a strong component to the culture of Dynamic Automotive
                  • They have created a new business model ‘Dynamic Off-Road ’ They are there to discover new suppliers, products and relationships to grow this new customer offering.   

                  Resources:

                  • Thanks to Dwayne Myers, Mark Murphy,  Todd Zimmerman, and Bob Allen for their contribution to the aftermarket’s premier podcast.
                  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                  • Love what we do, buy a cup of coffee HERE.

                  Be socially involved and in touch with the show:

                  Facebook  Twitter  Linked In   Email   Events   Speaking

                  Subscribe to a mobile listening app HERE.

                  This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                  ]]>                  The Men behind Dynamic:

                  Dwayne Myers, Partner Dynamic Automotive

                  Mark Murphy, Lead Technician

                  Todd Zimmerman, Location leader

                  Bob Allen, VP of Operations, from wrenching to location leader

                  Key Talking Points:
                  • Career-pathing. The leaders are there when you need them
                  • Shop owners can develop their team and really grow and make a difference in our industry
                  • The team knows there are growth opportunities within the company
                  • Concept: Train your replacement
                  • Dwayne is out of operations every day and relies on his leadership team to make decisions 
                  • I took a long time for the owners of Dynamic to learn this and to learn to trust
                  • Communication is the key to making this happen
                  • Owners were thinking more internally in the past years and realized they needed to think outward to their team and community
                  • The Dynamic website tells their story. They won a top ten website honor from AutoInc Magazine
                  • Training is a strong component to the culture of Dynamic Automotive
                  • They have created a new business model ‘Dynamic Off-Road ’ They are there to discover new suppliers, products and relationships to grow this new customer offering.   

                  Resources:

                  • Thanks to Dwayne Myers, Mark Murphy,  Todd Zimmerman, and Bob Allen for their contribution to the aftermarket’s premier podcast.
                  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                  • Love what we do, buy a cup of coffee HERE.

                  Be socially involved and in touch with the show:

                  Facebook  Twitter  Linked In   Email   Events   Speaking

                  Subscribe to a mobile listening app HERE.

                  This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                  ]]>                  753ffdc2-e54a-40f4-9b96-a3fd531463beFri, 03 Jan 2020 00:15:00 -040035:44falsefull498498RR 498 - Dynamic Leadership - Building Your Leadership Team Leaders are grown and encourage at Dynamic Automotive. Joining me in the studio at AAPEX 19 are Dwayne Myers, a partner in the business, Mark Murphy, lead technicians, Todd Zimmerman, location leader and Bob Allen, VP of Operations. This episode will help you uncover the investment in people, their roles, trust and responsibilities that grow leaders. This team builds upon the success of each other. It is refreshing to see an organization that demonstrates that the sky is the limit for individual growth and opportunity. At Dynamic a technician can become a location leader. The Dynamic story can be a blueprint for you to build your leadership team. If you see the potential in your people find out what they want and do everything you can to make that a reality. Work hard, support their dreams and build leaders who can make decisions and take your company to new heights.                  Erik Mortensen – Former Technician Now Automotive Educator [RR 497]Erik Mortensen - Former Technician Now Automotive EducatorErik Mortensen, an Automotive Instructor at Watauga High School, transforms his classroom into an automotive service shop.

                  Key Talking Points:

                  • A former technician that runs an automotive
                  • An automotive service shop in the classroomFive bays
                  • Parts room
                  • Toolroom 
                  • Alignment rack
                  • All the equipment you would need
                  • He took an existing program and made it his own with an open book
                  • The program is growing and his classes are full
                  • A goal of his is to get the students to find their self-worth and a skill they may be good at
                  • Watauga High School has a large CTE program (Career and Technical Education)
                  • Students are assigned roles within the ‘shop’
                  • He believes that working on ‘live’ teacher vehicles vs doner cars brings a greater responsibility of importance and safety.
                  • Start the students off with a ‘mechanic’ mentality and understand the learning never stops and ‘diagnostician’ is in their future
                  • If being an educator is your passion, then do it

                  Resources:

                  • Thanks to Eric Mortensen for his contribution to the aftermarket’s premier podcast.
                  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                  • Love what we do, buy a cup of coffee HERE.

                  Be socially involved and in touch with the show:

                  Facebook  Twitter  Linked In   Email   Events   Speaking

                  Subscribe to a mobile listening app HERE.

                   

                   

                  Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined workflow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                  Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                  ]]>                  Erik Mortensen, an Automotive Instructor at Watauga High School, transforms his classroom into an automotive service shop.

                  Key Talking Points:

                  • A former technician that runs an automotive
                  • An automotive service shop in the classroomFive bays
                  • Parts room
                  • Toolroom 
                  • Alignment rack
                  • All the equipment you would need
                  • He took an existing program and made it his own with an open book
                  • The program is growing and his classes are full
                  • A goal of his is to get the students to find their self-worth and a skill they may be good at
                  • Watauga High School has a large CTE program (Career and Technical Education)
                  • Students are assigned roles within the ‘shop’
                  • He believes that working on ‘live’ teacher vehicles vs doner cars brings a greater responsibility of importance and safety.
                  • Start the students off with a ‘mechanic’ mentality and understand the learning never stops and ‘diagnostician’ is in their future
                  • If being an educator is your passion, then do it

                  Resources:

                  • Thanks to Eric Mortensen for his contribution to the aftermarket’s premier podcast.
                  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                  • Love what we do, buy a cup of coffee HERE.

                  Be socially involved and in touch with the show:

                  Facebook  Twitter  Linked In   Email   Events   Speaking

                  Subscribe to a mobile listening app HERE.

                   

                   

                  Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined workflow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                  Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                  ]]>                  a3990327-8243-4b02-a386-21f054aaacffTue, 31 Dec 2019 00:15:00 -040024:41falsefull497497RR 497 - From a Technician to an Educator - Erik Mortensen Former master technician Erik Mortensen, an Automotive Instructor at Watauga High School, transforms his classroom into an automotive service shop. Erik shows his resilience, creativity and passion for the industry beneficial to the newcomers, upcoming and promising students of the automotive aftermarket.                  Bonus Episode – Them Changes | A Must ListenBonus Episode - Them ChangesImportant Changes

                  You’ll need to subscribe to each podcast separately. In the recent past, you would get every show we produce into your one single subscription of RRR.

                  One of the easiest ways to find all three podcasts is to search under my name in your app. Key in Carm Capriotto. You will find the three show icons appear. Just subscribe to all three. Then you are all set. You’ll never miss a new release

                  Now you need to add two new subscriptions to your favorite podcast listening app. You already have RRR next is to search for Town Hall Academy and For the Record. No matter if you listen on Apple, Google, iHeart, Spotify or the dozen more apps that feature my podcasts, you’ll need to subscribe to Town Hall Academy and For The Record.

                  So you can get a better understanding of when we publish new episodes, let me share with you when you would expect new releases. On Monday’s you get a new For The Record episode. As you know with For The Record you’ll hear a perspective on life and business issues that you may have never heard before. Its format is like the op-ed section of the newspaper. It is the perfect forum to hear from your industry colleagues and get your juices flowing. And I know, ‘cause you’ve told me, that these opines or rants may just inspire you enough to move your thinking in a new direction.

                  So the purpose of this bonus episode is to get you to subscribe to all three shows. You already have RRR now you need to subscribe to Town Hall Academy and For The Record to complete your access to all three weekly podcasts we produce for you.

                  Thanks, and we’ll talk soon.

                  Carm Capriotto

                  Mentions:

                  • I like Spreaker Podcast Radio. Find it on your app store and then search for Carm Capriotto. Then subscribe to:
                  • Remarkable Results Radio
                  • Town Hall Academy
                  • For the Record
                  • MARK THEN AS FAVORITES

                  ]]>                  Important Changes

                  You’ll need to subscribe to each podcast separately. In the recent past, you would get every show we produce into your one single subscription of RRR.

                  One of the easiest ways to find all three podcasts is to search under my name in your app. Key in Carm Capriotto. You will find the three show icons appear. Just subscribe to all three. Then you are all set. You’ll never miss a new release

                  Now you need to add two new subscriptions to your favorite podcast listening app. You already have RRR next is to search for Town Hall Academy and For the Record. No matter if you listen on Apple, Google, iHeart, Spotify or the dozen more apps that feature my podcasts, you’ll need to subscribe to Town Hall Academy and For The Record.

                  So you can get a better understanding of when we publish new episodes, let me share with you when you would expect new releases. On Monday’s you get a new For The Record episode. As you know with For The Record you’ll hear a perspective on life and business issues that you may have never heard before. Its format is like the op-ed section of the newspaper. It is the perfect forum to hear from your industry colleagues and get your juices flowing. And I know, ‘cause you’ve told me, that these opines or rants may just inspire you enough to move your thinking in a new direction.

                  So the purpose of this bonus episode is to get you to subscribe to all three shows. You already have RRR now you need to subscribe to Town Hall Academy and For The Record to complete your access to all three weekly podcasts we produce for you.

                  Thanks, and we’ll talk soon.

                  Carm Capriotto

                  Mentions:

                  • I like Spreaker Podcast Radio. Find it on your app store and then search for Carm Capriotto. Then subscribe to:
                  • Remarkable Results Radio
                  • Town Hall Academy
                  • For the Record
                  • MARK THEN AS FAVORITES

                  ]]>                  76fe374a-53d5-4b66-8409-de93cc8e674eMon, 30 Dec 2019 00:15:00 -040004:11falsebonusBonus Episode 1 Subscription Changes. Subscribe to Town Hall Academy and For The Record right inside your podcast listening app.                  Anthony Williams – Update on the Automotive Institute for Science and Technology (AIST) [RR 496]Anthony Williams - Update on the Automotive Institute for Science and Technology (AIST)Anthony Williams is the Automotive Liason for the Automotive Institute for Science and Technology - AIST.

                  Contact Anthony:

                  • a.williams@automotiveinstitute.org
                  • 719-641-2575

                   

                  Talking Points:
                  •  A brief recap on schoolProject-Based Learning vs Traditional schoolingDoing is the basis for learning in a real-world setting
                  • Find student natural aptitude 
                  • Career Education combined with Core content (English, Math, Science, Etc.)
                  • PTECH (Pathways in Technology Early College High School) 6 years
                  • Current needs – Financial PartnersThe industry is large enough to find the funding to bring this new education model to the industry. Funding is needed for the building
                  • Facility purchase – $5 million
                  • Construction to outfit the facility to be a schoolPhase 1 – ASAP $3 million
                  • Phase 2 – Year 3 $3 million
                  • Phase 3 – Year 5 $2 million
                  • Apprentice and internship programs being discussed and how it would work with partners
                  • Fundraising OptionsAutomotiveInstitute.org https://automotiveinstitute.wpcomstaging.com/
                  • Smile Amazon
                  • Paypal Giving Fund http://bit.ly/2Z6q94s
                  • Buy a Brick http://bit.ly/2rdu2YR
                  • Larger partners – Contact A.Williams@automotiveinstitute.orgAdvertisement, Naming rights, Structured Internships, career fairs, Special events (invite only), and more

                   

                  Be socially involved and in touch with the show:

                  Facebook  Twitter  Linked In  Email   Events   Speaking

                  Subscribe to a mobile listening app HERE.

                  This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                  ]]>                  Anthony Williams is the Automotive Liason for the Automotive Institute for Science and Technology - AIST.

                  Contact Anthony:

                  • a.williams@automotiveinstitute.org
                  • 719-641-2575

                   

                  Talking Points:
                  •  A brief recap on schoolProject-Based Learning vs Traditional schoolingDoing is the basis for learning in a real-world setting
                  • Find student natural aptitude 
                  • Career Education combined with Core content (English, Math, Science, Etc.)
                  • PTECH (Pathways in Technology Early College High School) 6 years
                  • Current needs – Financial PartnersThe industry is large enough to find the funding to bring this new education model to the industry. Funding is needed for the building
                  • Facility purchase – $5 million
                  • Construction to outfit the facility to be a schoolPhase 1 – ASAP $3 million
                  • Phase 2 – Year 3 $3 million
                  • Phase 3 – Year 5 $2 million
                  • Apprentice and internship programs being discussed and how it would work with partners
                  • Fundraising OptionsAutomotiveInstitute.org https://automotiveinstitute.wpcomstaging.com/
                  • Smile Amazon
                  • Paypal Giving Fund http://bit.ly/2Z6q94s
                  • Buy a Brick http://bit.ly/2rdu2YR
                  • Larger partners – Contact A.Williams@automotiveinstitute.orgAdvertisement, Naming rights, Structured Internships, career fairs, Special events (invite only), and more

                   

                  Be socially involved and in touch with the show:

                  Facebook  Twitter  Linked In  Email   Events   Speaking

                  Subscribe to a mobile listening app HERE.

                  This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                  ]]>                  838d4c1d-c10b-455d-ad45-5497e858a067Fri, 27 Dec 2019 00:15:00 -040028:45falsefull496496RR 496 Anthony Williams - Update on the Automotive Institute for Science and Technology (AIST) Get excited over the passion Anthony brings as the leader of this initiative and the vision he has to change automotive education, as we know it today. AIST will nurture students with a project-based learning model that will bring them into our workforce ready to tackle anything while preparing them for the thousand of roles we have available inside our automotive industry. This project needs important industry support and funding and Anthony is at the forefront, and working hard to build this new institution from the ground up. You can help. Buy a brick offer support at PayPal or if you are the president or CEO of one of our industries important manufactures or suppliers, consider getting involved. Our multi-billion dollar industry of ours can make this happen. Project-based learning is a perfect style of teaching that lends itself to the quality of students we need coming out of high school and post-secondary to enter our workforce. We need to re-write the way we educate our future.                  Accepting Text Message Payments Will Transform Your Shop – Steve Ciabattoni [RR 495]New Tech: Text -To-Pay [RR 495]Steve Ciabattoni is the co-founder and CEO of 360 Payments, a payment technology company located in the heart of Silicon Valley. Raised in Philadelphia, Steve is the son of a small business owner who had to work two jobs just to put food on the table.
                  Living the struggles of small business ownership firsthand gave Steve tremendous respect for entrepreneurs and fueled his passion for serving the small business community. Fresh out of college and looking for sales experience, Steve took a 100% commission job with a large credit card processor called Heartland Payment Systems. Much to his surprise, he fell in love with the payments industry. In it, he saw a way to empower small business owners to take control of their financial futures as well as the opportunity to use cutting-edge technology to streamline the customer experience.
                  The industry was far from perfect, however, and as Steve sought to offer his customers more transparency, better rates, and excellent customer service, he realized business owners deserved another option – a payment processor who offered all these things and more. After a successful three-year tenure with Heartland, Steve teamed up with his longtime mentor and friend, Lisa Coyle to start 360 Payments. Since its inception in 2011, 360 Payments has grown to process more than $2 billion in credit card transactions with clients across the United States. Nearly 1,000 automotive repair shops alone now trust 360 with their payment processing.
                  360 stands out from the competition by offering full disclosure processing in a notoriously confusing and opaque industry, coupled with a very high level of customer service and a consultative approach to technology implementation. Steve is now focused on helping 360 integrate its Velox payment gateway technology with various shop management software systems in order to give independent automotive repair shops that “dealership feel” and improve their customer experience during the payment process. Steve currently resides in San Jose, CA, with his wife Michelle and their two young children.
                  Talking points:
                  • Customer can approve a job on the phone so why not pay when complete via text messages
                  • Secured credit card data
                  • Adds a level of convenience for customers and able to spend more time with customers who opt-out of text to pay. This sets your shop apart from others
                  • Time is saved for service advisor and labor cost- can be working on other things for the shop
                  • ROI: $250-300 savings per month in labor cost based on 10% checkout
                  • Replacing manual transactions for phone transactions
                  • Text to Pay is a feature of doing business with you
                  • If a customer loves how you text status and inspection criteria, they will love the text to pay feature you offer
                  • Showing customers you are on the leading edge of technology. The card never leaves the customer’s hand and follow PCI compliance 

                  www.360payments.com

                  Text To Pay Calculator

                  Resources:

                  • Thanks to Steve Ciabattoni for his contribution to the aftermarket’s premier podcast.
                  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                  • Love what we do, buy a cup of coffee HERE.

                  Be socially involved and in touch with the show:

                  Facebook  Twitter  Linked In   Email   Events   Speaking

                  Subscribe to a mobile listening app HERE.

                   

                  The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

                  ]]>                  Steve Ciabattoni is the co-founder and CEO of 360 Payments, a payment technology company located in the heart of Silicon Valley. Raised in Philadelphia, Steve is the son of a small business owner who had to work two jobs just to put food on the table.
                  Living the struggles of small business ownership firsthand gave Steve tremendous respect for entrepreneurs and fueled his passion for serving the small business community. Fresh out of college and looking for sales experience, Steve took a 100% commission job with a large credit card processor called Heartland Payment Systems. Much to his surprise, he fell in love with the payments industry. In it, he saw a way to empower small business owners to take control of their financial futures as well as the opportunity to use cutting-edge technology to streamline the customer experience.
                  The industry was far from perfect, however, and as Steve sought to offer his customers more transparency, better rates, and excellent customer service, he realized business owners deserved another option – a payment processor who offered all these things and more. After a successful three-year tenure with Heartland, Steve teamed up with his longtime mentor and friend, Lisa Coyle to start 360 Payments. Since its inception in 2011, 360 Payments has grown to process more than $2 billion in credit card transactions with clients across the United States. Nearly 1,000 automotive repair shops alone now trust 360 with their payment processing.
                  360 stands out from the competition by offering full disclosure processing in a notoriously confusing and opaque industry, coupled with a very high level of customer service and a consultative approach to technology implementation. Steve is now focused on helping 360 integrate its Velox payment gateway technology with various shop management software systems in order to give independent automotive repair shops that “dealership feel” and improve their customer experience during the payment process. Steve currently resides in San Jose, CA, with his wife Michelle and their two young children.
                  Talking points:
                  • Customer can approve a job on the phone so why not pay when complete via text messages
                  • Secured credit card data
                  • Adds a level of convenience for customers and able to spend more time with customers who opt-out of text to pay. This sets your shop apart from others
                  • Time is saved for service advisor and labor cost- can be working on other things for the shop
                  • ROI: $250-300 savings per month in labor cost based on 10% checkout
                  • Replacing manual transactions for phone transactions
                  • Text to Pay is a feature of doing business with you
                  • If a customer loves how you text status and inspection criteria, they will love the text to pay feature you offer
                  • Showing customers you are on the leading edge of technology. The card never leaves the customer’s hand and follow PCI compliance 

                  www.360payments.com

                  Text To Pay Calculator

                  Resources:

                  • Thanks to Steve Ciabattoni for his contribution to the aftermarket’s premier podcast.
                  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                  • Love what we do, buy a cup of coffee HERE.

                  Be socially involved and in touch with the show:

                  Facebook  Twitter  Linked In   Email   Events   Speaking

                  Subscribe to a mobile listening app HERE.

                   

                  The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

                  ]]>                  9002416e-c998-4aea-9916-ab97df9d6835Tue, 24 Dec 2019 00:10:00 -040020:17falsefull495495RR 495 - Accepting Text Message Payments Will Transform Your Shop - Steve Ciabattoni Let’s talk about customer convenience. Steve Ciabattoni co-founder of 360 payments talks about the power of offering your customers to pay their repair bill via text. It is secure and allows the customer who can’t make it to the shop before your closing time another great option. Steve shares some stats on how this can help your business and like all new tech, you get a chance to discover what impact it can have on your efficiency and customer relationship.                  RR 494: Women In Auto Care 2019 HonoreesRR 494: Women In Auto Care 2019 Honorees The winners of the 2019 Women of the Year Awards are:

                  • Auto Care Woman of the Year: Jennifer Maher, Chief Executive Officer, TechForce Foundation and America’s Automotive Trust
                  • Auto Care Woman of Excellence: Cindy Frasca, Chief Operating Officer, Kukui
                  • Female Shop Owner of the Year: Jamie Carlson, Owner, Ervine’s Auto Repair and Grand Rapids Hybrid

                  “The Women of the Year Awards honor three outstanding female leaders who have made significant contributions to the auto care community,” said Tammy Tecklenburg, president, Women in Auto Care. “This is the 16th annual presentation of the Auto Care Women of the Year awards, and we are honored to be able to continue to shine a light on the tremendous value women are bringing to our industry.”

                  Talking points
                  • Scholarships from the Women in Auto Care $100,000 per year
                  • Monies coming from industry and fundraisers 
                  • We’ve killed the skilled trades by telling out young people that their path to success is a four-year college degree
                  • Skilled trades are the course de jure
                  • People that have tactile intelligence need to consider skills d 
                  • We need to pay technicians more money and therefore learn how to charge and run a good business
                  • Make your business welcome to female customers and potential employees
                  • Create a zero-tolerance of harassment in your business
                  • Techforce.org become part of the conversation. Links
                  • www.Techforce.org
                  • We need to bring 52% of the population in our industry. Awareness, scholarships, speaking at events, networking will help attract women to the industry.
                  • In middle school students start to explore career opportunities
                  • We’ve got to change the perception of the parents and counselors to great careers in the automotive. 
                  • Not everyone was meant to be a lawyer, doctor, CPA or social worker. Careers in technical education will have big opportunities and pay
                  • Attention span is 8 seconds
                  • Attracting and retaining top talent will require a more profitable shop
                  • 3% of technicians in our industry are women
                  • Attracting women team members will require changes in the facility and create boundaries
                  • Generation Z is the upcoming group of technicians we need to recruit. They are socially conscious.

                  Be socially involved and in touch with the show:

                  Facebook  Twitter  Linked In  Email   Events   Speaking

                  Subscribe to a mobile listening app HERE.

                  This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                  ]]>                   The winners of the 2019 Women of the Year Awards are:

                  • Auto Care Woman of the Year: Jennifer Maher, Chief Executive Officer, TechForce Foundation and America’s Automotive Trust
                  • Auto Care Woman of Excellence: Cindy Frasca, Chief Operating Officer, Kukui
                  • Female Shop Owner of the Year: Jamie Carlson, Owner, Ervine’s Auto Repair and Grand Rapids Hybrid

                  “The Women of the Year Awards honor three outstanding female leaders who have made significant contributions to the auto care community,” said Tammy Tecklenburg, president, Women in Auto Care. “This is the 16th annual presentation of the Auto Care Women of the Year awards, and we are honored to be able to continue to shine a light on the tremendous value women are bringing to our industry.”

                  Talking points
                  • Scholarships from the Women in Auto Care $100,000 per year
                  • Monies coming from industry and fundraisers 
                  • We’ve killed the skilled trades by telling out young people that their path to success is a four-year college degree
                  • Skilled trades are the course de jure
                  • People that have tactile intelligence need to consider skills d 
                  • We need to pay technicians more money and therefore learn how to charge and run a good business
                  • Make your business welcome to female customers and potential employees
                  • Create a zero-tolerance of harassment in your business
                  • Techforce.org become part of the conversation. Links
                  • www.Techforce.org
                  • We need to bring 52% of the population in our industry. Awareness, scholarships, speaking at events, networking will help attract women to the industry.
                  • In middle school students start to explore career opportunities
                  • We’ve got to change the perception of the parents and counselors to great careers in the automotive. 
                  • Not everyone was meant to be a lawyer, doctor, CPA or social worker. Careers in technical education will have big opportunities and pay
                  • Attention span is 8 seconds
                  • Attracting and retaining top talent will require a more profitable shop
                  • 3% of technicians in our industry are women
                  • Attracting women team members will require changes in the facility and create boundaries
                  • Generation Z is the upcoming group of technicians we need to recruit. They are socially conscious.

                  Be socially involved and in touch with the show:

                  Facebook  Twitter  Linked In  Email   Events   Speaking

                  Subscribe to a mobile listening app HERE.

                  This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                  ]]>                  283a242a-967b-408c-8299-bf4faec1c3a2Fri, 20 Dec 2019 00:15:00 -040036:45falsefull494494                  RR 493: Do More of 2020 – Goals – StandardsRR 493: Do More of 2020 – Goals – StandardsDo More Of 2020

                  Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fleets. Listen to Tom’s previous episodes HERE.

                  Danny Sanchez is owner and founder, of Autoshop Solutions and grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Autoshop Solutions started in 1998, when Danny founded Auto Web Solutions.

                  The Internet was starting to take off, and Danny took great interest in the powerful marketing benefits it could provide. As a successful shop owner himself, Danny used Auto Web Solutions to consult with other repair shops on their business practices and web presence.

                  In 2005, when Google launched AdWords and changed its search engine to favor local businesses, Danny saw a huge opportunity for the automotive industry to draw more clients from the Internet. With just a handful of clients and a few websites, Danny built the foundation of his company – quality, affordable, automotive websites and Internet marketing solutions, designed exclusively for the auto industry. Check Danny’s previous episodes HERE.

                  Key Talking Points

                  • Digital Marketing
                    • Website, Social Media
                    • Be analog in a digital way
                    • Blend current moments into organic information in your ecosystem to educate your customer
                    • Know your audience 

                  • Some actually still use Yellow Pages. Only if it works
                  • Working with community and outreach
                    • Involved with Chamber, Lions Club and rotary

                  • Create a collaborative environment
                  • Create value for your customers. Keep them coming back
                    • Use organic ‘old school’ ideas
                    • Live in the world around you

                  • Now people have been exposed to many different types of sources to gain attention or influence you must be AUTHENTIC
                    • You’ll be exposed if you are not authentic
                    • If you are in the community you must be ‘In The Community’
                    • Your heart needs to be in it

                  • Relationships will continue to become important especially since you are not selling a commodity. You are in the relationship business
                  • Become stronger in networking

                   

                  Resources:

                  • Thanks to Tom Palermo and Danny Sanchez for their contribution to the aftermarket’s premier podcast.
                  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                  • Love what we do, buy a cup of coffee HERE.

                  Be socially involved and in touch with the show:
                  Facebook   Twitter   Linked In    Email    Events    Speaking

                  Subscribe to a mobile listening app HERE.

                  NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s...]]>Do More Of 2020

                  Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fleets. Listen to Tom’s previous episodes HERE.

                  Danny Sanchez is owner and founder, of Autoshop Solutions and grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Autoshop Solutions started in 1998, when Danny founded Auto Web Solutions.

                  The Internet was starting to take off, and Danny took great interest in the powerful marketing benefits it could provide. As a successful shop owner himself, Danny used Auto Web Solutions to consult with other repair shops on their business practices and web presence.

                  In 2005, when Google launched AdWords and changed its search engine to favor local businesses, Danny saw a huge opportunity for the automotive industry to draw more clients from the Internet. With just a handful of clients and a few websites, Danny built the foundation of his company – quality, affordable, automotive websites and Internet marketing solutions, designed exclusively for the auto industry. Check Danny’s previous episodes HERE.

                  Key Talking Points

                  • Digital Marketing
                    • Website, Social Media
                    • Be analog in a digital way
                    • Blend current moments into organic information in your ecosystem to educate your customer
                    • Know your audience 

                  • Some actually still use Yellow Pages. Only if it works
                  • Working with community and outreach
                    • Involved with Chamber, Lions Club and rotary

                  • Create a collaborative environment
                  • Create value for your customers. Keep them coming back
                    • Use organic ‘old school’ ideas
                    • Live in the world around you

                  • Now people have been exposed to many different types of sources to gain attention or influence you must be AUTHENTIC
                    • You’ll be exposed if you are not authentic
                    • If you are in the community you must be ‘In The Community’
                    • Your heart needs to be in it

                  • Relationships will continue to become important especially since you are not selling a commodity. You are in the relationship business
                  • Become stronger in networking

                   

                  Resources:

                  • Thanks to Tom Palermo and Danny Sanchez for their contribution to the aftermarket’s premier podcast.
                  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                  • Love what we do, buy a cup of coffee HERE.

                  Be socially involved and in touch with the show:
                  Facebook   Twitter   Linked In    Email    Events    Speaking

                  Subscribe to a mobile listening app HERE.

                  NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

                  Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

                   

                  ]]>https://remarkableresults.biz/?p=27517Tue, 17 Dec 2019 05:35:03 -040020:26falsefullRR 493 Do More in 2020<br /> <br /> Since 2020 is on our doorstep you may just write down a few thoughts that get sparked by this discussion. The whole idea here is to share this with you so you can work toward greatness. If you are successful, I know you work at it and strive to get better each day. I also know your fuel comes from learning new things and inspiration from others.<br /> <br /> This discussion originated as a CarmCast broadcast live on my Facebook Page. I thought it so good I wanted to share on Remarkable Results Radio My panel is Tom Palermo from Preferred Automotive Specialists and Danny Sanchez from AutoShop Solutions. I asked ‘What are you going to more of in 2020?’ The result was so good that I wanted to share their insights with a much larger audience, hence releasing it here as an RRR podcast.                  RR 492: YouTube – Benefit or Burden Part 2RR 492: YouTube – Benefit or Burden Part 2Paul Danner, aka ScannerDanner on YouTube clears up the misconception that his name is not “Dan,” which he gets all the time. People think his name is Dan and he added “ner”  to rhyme with “Scanner”? He says it is not true and that that it would be really stupid!!!!

                  His career in the automotive field started as a junior in high school in 1990. He took two years of auto mechanics in high school, then another two-year program (post-secondary) at Rosedale Technical College in Pittsburgh (where he now teaches). After Rosedale, Paul entered the field and worked full time for about 8 years before coming back to teach at the school. This September 2018, Paul will be starting his 18th year as an automotive instructor. Listen to Paul’s previous episodes HERE.

                  Brin Kline is the owner of Assured Auto Works in Melbourne, FL.  His career in automotive repair spans 17 years with nearly 8 years as an owner.

                  Brin knows that the automotive repair industry is ever-changing.  Diagnosing and repairing automobiles of today have many more requirements for up to date training than they did in years past.  Today, a technician must network with and befriend other likeminded individuals, commit a lot of their personal time to craft their skills so they can confidently, efficiently and accurately diagnose the issues that they face on a daily basis. Look for Brin’s other episodes HERE.

                  Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                  Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                  Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                  Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.

                  Michael Broccolo is from Rochester, NY. His father has been in the automotive/collision/towing/salvage business since before he was born. Michael grew up around cars and attended BOCES (High School Cooperative Skills) for collision repair. In 2006 SkillsUSA Michael placed 1st in New York State in collision repair and attended the national competition.  Apprenticed at a high volume collision shop right out of high school. Michael currently owns Broccolo Automotive & Collison with his father. Broccolo’s is a full service automotive/collision shop, a salvage yard/used & new auto parts, and offer towing services all under one roof. Michael’s previous episodes HERE.

                  Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans!  She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center.  To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

                  Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce.  When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

                  Key Talking Points:

                  • Gen Z may wants a lot of information
                  • Millennials and Gen Z want to see your reviews and what is on social media about you and your company
                  • While attempting to put your company in a good light, you can put other companies in a bad light. For Brin it happened and he didn’t mean to do that.
                  • Re-educate the customer what they are paying for vs what they found on an internet search
                  • Diagnostics doesn’t mean much to a customer
                    • The word most preferred is ‘Testing’
                    • You are selling a series of tests to pinpoint the problem. 

                  • The doctor must see you before writing a prescription
                  • Paul: Stop calling diagnostics a ‘Time’.  It is a diagnostic service or an analysis for a certain fee for so much time
                    • It is a flat fee to pay me to look at your vehicle
                    • Make no apologies for your fee
                    • Howeiver 90% of the industry connects a scan tool and replaces a part
                      • Customer are getting mad because of this. Looks simple and degrades the shops doing a full diag and charging for it

                    • If customers comes to you because parts swapping did not fix their problem, yu’ve got to charge correctly for applying your experience, training and equipment investment
                    • 85-90% of vehicles can be handled in the first hour if you are experienced and trained

                  • Many shops are not diagnosing. They are retrieving a fault code and using statistical diagnostics to find a repair option
                  • For a flat fee customers are paying for testing in Matt’s shop
                    • They are not paying for a result but are paying for testing that generates a result

                  • What happens if you are hired to fix the repair the customer believes is the problem and it doesn’t fix the problem?  Should it bring confidence to the customer when the technician does the proper testing finds the real problem.
                  • Brin offers a free assessment no charge and then gives a price to repair
                    • He offers a few minutes for the assessment

                  • Create your own YouTube or Facebook Video explaining your process of testing and why it is so important to finding the root cause of the problem
                  • Create customer rules for your ecosystem
                    • Why you do what you do from diag time, loaner cars, waiting room, fresh coffee, training, expectations of your experience
                    • Pull back the curtain and teach your customers what they can expect. Soften them up for the culture they will come to expect and appreciate
                    • Take an offensive approach that some Youtube videos are preemptive to what you do

                  • You do not need expensive equipment to create video, just a good smartphone to create good videos. Keep them organic and get them posted. Don’t worry about length, become an expert. Show real tangible results of your testing procedures
                  • We have a serious lack of technicians that can really fix a car. Going to YouTube to find real answers to problems has created a YouTube cult at top diagnosticians such as Paul Danner
                  • Our compensation systems and shop cultures are not rewarding diagnosticians and analytic thinking
                  • Current corporate culture is you are a Rock Star if you can produce, you are not a Rock Star if you are a great Diagnostician
                    • ]]>Paul Danner, aka ScannerDanner on YouTube clears up the misconception that his name is not “Dan,” which he gets all the time. People think his name is Dan and he added “ner”  to rhyme with “Scanner”? He says it is not true and that that it would be really stupid!!!!

                    His career in the automotive field started as a junior in high school in 1990. He took two years of auto mechanics in high school, then another two-year program (post-secondary) at Rosedale Technical College in Pittsburgh (where he now teaches). After Rosedale, Paul entered the field and worked full time for about 8 years before coming back to teach at the school. This September 2018, Paul will be starting his 18th year as an automotive instructor. Listen to Paul’s previous episodes HERE.

                    Brin Kline is the owner of Assured Auto Works in Melbourne, FL.  His career in automotive repair spans 17 years with nearly 8 years as an owner.

                    Brin knows that the automotive repair industry is ever-changing.  Diagnosing and repairing automobiles of today have many more requirements for up to date training than they did in years past.  Today, a technician must network with and befriend other likeminded individuals, commit a lot of their personal time to craft their skills so they can confidently, efficiently and accurately diagnose the issues that they face on a daily basis. Look for Brin’s other episodes HERE.

                    Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                    Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                    Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                    Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.

                    Michael Broccolo is from Rochester, NY. His father has been in the automotive/collision/towing/salvage business since before he was born. Michael grew up around cars and attended BOCES (High School Cooperative Skills) for collision repair. In 2006 SkillsUSA Michael placed 1st in New York State in collision repair and attended the national competition.  Apprenticed at a high volume collision shop right out of high school. Michael currently owns Broccolo Automotive & Collison with his father. Broccolo’s is a full service automotive/collision shop, a salvage yard/used & new auto parts, and offer towing services all under one roof. Michael’s previous episodes HERE.

                    Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans!  She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center.  To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

                    Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce.  When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

                    Key Talking Points:

                    • Gen Z may wants a lot of information
                    • Millennials and Gen Z want to see your reviews and what is on social media about you and your company
                    • While attempting to put your company in a good light, you can put other companies in a bad light. For Brin it happened and he didn’t mean to do that.
                    • Re-educate the customer what they are paying for vs what they found on an internet search
                    • Diagnostics doesn’t mean much to a customer
                      • The word most preferred is ‘Testing’
                      • You are selling a series of tests to pinpoint the problem. 

                    • The doctor must see you before writing a prescription
                    • Paul: Stop calling diagnostics a ‘Time’.  It is a diagnostic service or an analysis for a certain fee for so much time
                      • It is a flat fee to pay me to look at your vehicle
                      • Make no apologies for your fee
                      • Howeiver 90% of the industry connects a scan tool and replaces a part
                        • Customer are getting mad because of this. Looks simple and degrades the shops doing a full diag and charging for it

                      • If customers comes to you because parts swapping did not fix their problem, yu’ve got to charge correctly for applying your experience, training and equipment investment
                      • 85-90% of vehicles can be handled in the first hour if you are experienced and trained

                    • Many shops are not diagnosing. They are retrieving a fault code and using statistical diagnostics to find a repair option
                    • For a flat fee customers are paying for testing in Matt’s shop
                      • They are not paying for a result but are paying for testing that generates a result

                    • What happens if you are hired to fix the repair the customer believes is the problem and it doesn’t fix the problem?  Should it bring confidence to the customer when the technician does the proper testing finds the real problem.
                    • Brin offers a free assessment no charge and then gives a price to repair
                      • He offers a few minutes for the assessment

                    • Create your own YouTube or Facebook Video explaining your process of testing and why it is so important to finding the root cause of the problem
                    • Create customer rules for your ecosystem
                      • Why you do what you do from diag time, loaner cars, waiting room, fresh coffee, training, expectations of your experience
                      • Pull back the curtain and teach your customers what they can expect. Soften them up for the culture they will come to expect and appreciate
                      • Take an offensive approach that some Youtube videos are preemptive to what you do

                    • You do not need expensive equipment to create video, just a good smartphone to create good videos. Keep them organic and get them posted. Don’t worry about length, become an expert. Show real tangible results of your testing procedures
                    • We have a serious lack of technicians that can really fix a car. Going to YouTube to find real answers to problems has created a YouTube cult at top diagnosticians such as Paul Danner
                    • Our compensation systems and shop cultures are not rewarding diagnosticians and analytic thinking
                    • Current corporate culture is you are a Rock Star if you can produce, you are not a Rock Star if you are a great Diagnostician
                    • Being a top diagnostician requires a lot of time and training
                    • New generation looking for instant gratification vs the long term gains from training and the ‘learn from your mistakes’ wisdom
                    • Turn your Instagram stories into highlights
                    • Facebook or YouTube does not want you to move your people out of their platform
                      • Put up your video on each platform separately you may get better traction

                    • LinkTree can be used to provide a list of links for Instgram
                    • The reference to Rick Flare is from the For The Record episode #50 with Matt Fanslow HERE.  https://remarkableresults.biz/f050/  

                     

                    Resources:

                    • Thanks to Brin Kline, Matt Fanslow, Paul Danner, Michael Broccolo and Sara Fraser for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                     

                    ]]>                    https://remarkableresults.biz/?p=27458Fri, 13 Dec 2019 05:44:53 -040053:21falsefullRR 492: Youtube - Benefit or Burden Part 2<br /> <br /> Welcome to the second installment of Youtube: Benefit or Burden Part 2. As you go through this episode you’ll discover the stimulus for this discussion. There are many passionate people on both sides of the value of YouTube as it relates to auto repair.<br /> <br /> The episode’s expert guests include: Paul Danner, ‘Scanner Danner’ fame, Brin Kline, shop owner and member of Trained By Techs, Shop owner and Technician Michael Broccolo, from Rochester, NY Sara Fraser from Hass Performance Consulting and Matt Fanslow shop manager and lead diagnostician Riverside Automotive.<br /> <br /> You’ll hear some sparks fly as the passion for training and quality diagnosis was front and center. The debate over the words diagnostic vs testing was prominent and the real facts that many shops are not really diagnosing they are retrieving a fault code and using statistical diagnostics therefore shooting the parts cannon and in many cases not doing right by the customer.RR 491: Warren Parr – Diagnostic & Intensive Labor Rates – Why and How I Did ItRR 491: Warren Parr – Diagnostic & Intensive Labor Rates – Why and How I Did ItComplete Car Care officially opened it’s doors on September 28, 1985. The beginnings of CCC began from Warren’s hobby, racing cars. In 1983, he was involved in a racing accident that required surgery and nearly two years of therapy and rehabilitation. Although not visible, the racing accident left him with a permanent, partial disability. Because of the restrictions from his disability, He was no longer qualified for a Class 1 commercial driver’s license. He had no job prospects. In order to survive, He began repairing vehicles in his garage. His business grew and soon a Fresno City Zoning Officer arrived at his home. Within 6 weeks, He officially opened Complete Car Care’s doors. CCC are now in its 31st year of business, all at the present location. In 2000, the company entered the California Smog Repair Program as a designated Gold Shield Station and in 2010 and it became a NAPA AutoCare Center.

                    The work ethic, methods, and skills developed from a highly competitive sport like auto racing is the foundation of Warren Parr‘s business for the highly competitive and challenging industry of Automotive Repair. He was fortunate enough to turn his hobby into his business and the disability never became an issue. At Complete Car Care, people don’t work on vehicles because they have to, they do it because they enjoy it and they love the challenge. Warren’s previous episodes HERE.

                    Key Talking Points:

                    • He needed to be more productive and pay his people more
                      • Used training to help get there
                      • He wasn’t making enough money and discovered that he needed a new labor rate on diag work 

                    • Diagnostics labor rates

                      • Parts profit for the year and parts for year. Parts profit for every billable hour.
                        • $40 + $125 is diag rate
                        • Dif between the lowest-paid tech and highest $10
                        • Add the $10. More expensive tech doing the job
                        • $175
                        • He adds his training equipment and tech cost for the year $12,000
                          • Divide the hours you bill

                        • He is at $182.
                        • A slow miserable death
                        • They start without a two-hour minimum
                          • They don’t want to finish without a solution
                          • If faster they will adjust

                        • Challenge: The shop down the street is lower. How much time will it take him to go out of business?


                    • EV’s will require this hire labor rate

                    • Customers ask how much for the job. Rarely your labor rate.
                    • Engine job or rear main seal type of job. He has an Intensive Labor Rate- regular hourly rate and $40/hour for parts didn’t sell
                      • Do heavy job sell customer repair part at cost and use intensive rate
                      • Make the average amount on parts instead of losing money 
                      • He makes an average amount or margin on expensive parts like an engine

                    • Every tech gets 160 hours of training per year
                      • The owner needs to be in the training. If not nothing will change if there isn’t an accountability factor from the owner
                      • All learn together

                    • Warren owns the tools. His techs do not have a tool bill

                    Resources:

                    • Thanks to Warren Parr for his contribution to the aftermarket’s premier podcast.
                    • Vin Waterhouse’s episode on Intensive Labor Rates HERE.
                    • Warren’s Pico Club Episode HERE.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    Complete Car Care officially opened it’s doors on September 28, 1985. The beginnings of CCC began from Warren’s hobby, racing cars. In 1983, he was involved in a racing accident that required surgery and nearly two years of therapy and rehabilitation. Although not visible, the racing accident left him with a permanent, partial disability. Because of the restrictions from his disability, He was no longer qualified for a Class 1 commercial driver’s license. He had no job prospects. In order to survive, He began repairing vehicles in his garage. His business grew and soon a Fresno City Zoning Officer arrived at his home. Within 6 weeks, He officially opened Complete Car Care’s doors. CCC are now in its 31st year of business, all at the present location. In 2000, the company entered the California Smog Repair Program as a designated Gold Shield Station and in 2010 and it became a NAPA AutoCare Center.

                    The work ethic, methods, and skills developed from a highly competitive sport like auto racing is the foundation of Warren Parr‘s business for the highly competitive and challenging industry of Automotive Repair. He was fortunate enough to turn his hobby into his business and the disability never became an issue. At Complete Car Care, people don’t work on vehicles because they have to, they do it because they enjoy it and they love the challenge. Warren’s previous episodes HERE.

                    Key Talking Points:

                    • He needed to be more productive and pay his people more
                      • Used training to help get there
                      • He wasn’t making enough money and discovered that he needed a new labor rate on diag work 

                    • Diagnostics labor rates

                      • Parts profit for the year and parts for year. Parts profit for every billable hour.
                        • $40 + $125 is diag rate
                        • Dif between the lowest-paid tech and highest $10
                        • Add the $10. More expensive tech doing the job
                        • $175
                        • He adds his training equipment and tech cost for the year $12,000
                          • Divide the hours you bill

                        • He is at $182.
                        • A slow miserable death
                        • They start without a two-hour minimum
                          • They don’t want to finish without a solution
                          • If faster they will adjust

                        • Challenge: The shop down the street is lower. How much time will it take him to go out of business?


                    • EV’s will require this hire labor rate

                    • Customers ask how much for the job. Rarely your labor rate.
                    • Engine job or rear main seal type of job. He has an Intensive Labor Rate- regular hourly rate and $40/hour for parts didn’t sell
                      • Do heavy job sell customer repair part at cost and use intensive rate
                      • Make the average amount on parts instead of losing money 
                      • He makes an average amount or margin on expensive parts like an engine

                    • Every tech gets 160 hours of training per year
                      • The owner needs to be in the training. If not nothing will change if there isn’t an accountability factor from the owner
                      • All learn together

                    • Warren owns the tools. His techs do not have a tool bill

                    Resources:

                    • Thanks to Warren Parr for his contribution to the aftermarket’s premier podcast.
                    • Vin Waterhouse’s episode on Intensive Labor Rates HERE.
                    • Warren’s Pico Club Episode HERE.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                    Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                     

                    ]]>https://remarkableresults.biz/?p=27406Tue, 10 Dec 2019 05:34:36 -040024:30falsefullRR 491: Warren Parr - Diagnostic & Intensive Labor Rates - Why and How I Did It<br /> <br /> Warren is bringing a practical view of calculating your diagnostic labor rate. He is completely changing his earnings/profit structure by having a diag labor rate that is based on his real need to make the correct gross margin because diag time rarely sells parts.<br /> <br /> He also explains his ‘intensive labor’ rate as it relates to big-ticket items. Warren Parr was on a while back talking to you about his PICO Scope Club that was RR episode 485.<br /> <br /> I did an episode with Vin Waterhouse on this very subject. It was episode 471. It is one thing to have a lesson from a coach, but another to hear from a shop owner who has put this teaching into practical use.                    Technician Round Table – Part 8 – Loyalty – Heipp – Landry – Fanslow [RR 490]RR 490: Technician Round Table – Part 8 – LoyaltyMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                    Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                    Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                    Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

                    Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                    Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing. This spurred a quest for learning.

                    Bob believes his desire to learn is what opened doors to meeting technicians around the world. Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented. He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendees. Hear Bob in his own interview and the roundtables HERE.

                    Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him from Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area to working for Mobile Auto Solutions Hear Peter’s interviews HERE.

                    Key Talking Points:

                    • LoyaltyShop owners and employees
                    • Customers to shop owners
                    • Employees to employees
                    • Shop owners to suppliers
                    • Google definition: A feeling of support and allegiance
                    • Some techs who leave shops to better themselves can be looked at as disloyalSometimes it is economic, environment and/or geographical
                    • How do you create a loyal customerEarn their trust, earn their business
                    • Provide them services
                    • Don’t oversell
                    • The internet allows for big soapboxesSome are bigger than they are
                    • Have more integrity than they have
                    • When you meet them you understand. They are just people.
                    • Why not use social media for build up not tear down
                    • Does loyalty exist because of the fear of the unknown?
                    • Supplier loyalty can be the same as client loyalty
                    • Can you remember the value you receive from a supplier when the rubber meets the road
                    • When you don’t have the fundamental understanding of business loyalty does not exist
                    • Good relationships are ‘other’ centered

                    Previous Technician Round Tables:

                    • Part 1 (206) go HERE.
                    • Part 2 (230) go HERE.
                    • Part 3 (273) go HERE.
                    • Part 4 (292) go HERE.
                    • Part 5 (338) go HERE.
                    • Part 6 (362) go HERE.
                    • Part 7 (444) go HERE.

                    Resources:

                    • Thanks to Bob Heipp, Peter Landry and Matt Fanslow for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:

                    Facebook  Twitter  Linked In  Email   Events   Speaking

                    Subscribe to a mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                    ]]>                    Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                    Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                    Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                    Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

                    Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                    Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing. This spurred a quest for learning.

                    Bob believes his desire to learn is what opened doors to meeting technicians around the world. Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented. He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendees. Hear Bob in his own interview and the roundtables HERE.

                    Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him from Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area to working for Mobile Auto Solutions Hear Peter’s interviews HERE.

                    Key Talking Points:

                    • LoyaltyShop owners and employees
                    • Customers to shop owners
                    • Employees to employees
                    • Shop owners to suppliers
                    • Google definition: A feeling of support and allegiance
                    • Some techs who leave shops to better themselves can be looked at as disloyalSometimes it is economic, environment and/or geographical
                    • How do you create a loyal customerEarn their trust, earn their business
                    • Provide them services
                    • Don’t oversell
                    • The internet allows for big soapboxesSome are bigger than they are
                    • Have more integrity than they have
                    • When you meet them you understand. They are just people.
                    • Why not use social media for build up not tear down
                    • Does loyalty exist because of the fear of the unknown?
                    • Supplier loyalty can be the same as client loyalty
                    • Can you remember the value you receive from a supplier when the rubber meets the road
                    • When you don’t have the fundamental understanding of business loyalty does not exist
                    • Good relationships are ‘other’ centered

                    Previous Technician Round Tables:

                    • Part 1 (206) go HERE.
                    • Part 2 (230) go HERE.
                    • Part 3 (273) go HERE.
                    • Part 4 (292) go HERE.
                    • Part 5 (338) go HERE.
                    • Part 6 (362) go HERE.
                    • Part 7 (444) go HERE.

                    Resources:

                    • Thanks to Bob Heipp, Peter Landry and Matt Fanslow for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:

                    Facebook  Twitter  Linked In  Email   Events   Speaking

                    Subscribe to a mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                    ]]>                    https://remarkableresults.biz/?p=27402Fri, 06 Dec 2019 05:18:00 -040053:58falsefull490490RR 490: Technician Talk - Part 8 - Loyalty This outspoken trio ponders on how loyalty is defined, how it can be earned and how it can be supported. M guests for Tech Talk 8 are Bob Heipp, Peter Landry and Matt Fanslow. Loyalty is not limited to the team, they say, it goes way beyond to the customers, stakeholders, suppliers, and even the community. They give their thoughts on creating loyal customers. They even talk about getting a label of being dis-loyal. This is a long one but well worth the listen even if it takes you a couple of sessions.                    RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-SystemsRR 489: Louis Altazan – Total Quality Management Comes From Great Processes-SystemsLouis Altazan, President of AGCO Automotive Corporation. He studied under Dr. W. Edwards Demming the father of Quality Management. Louis’s approach to handling clients, leadership and auto repair is worthy of a series of interviews.  He is a regular contributor on the Shop Management forum on iATN.

                    Key Talking Points

                    • Studied under Dr. Edwards Deming the father of Quality Revolution
                    • Technicians understand over owners when you talk processes
                    • Most managers in the US want a cafeteria plan for Quality Mangement. 
                      • They want to pick and choose what they want to implement

                    • To get it right you’ve got to implement all 14 principles of Total Quality Management
                    • The aftermarket has been slow to accept the principles of Quality Mangement
                    • When times are good Deming’s plan works. When times are bad it works even better
                      • You can survive the lean times even better
                      • In spite of itself,  the aftermarket does well

                    • Louis does not make a large margin on parts but makes it up on his labor charge.
                      • Anyone can find out the price of parts whenever they want

                    • Everyone in the shop contributes to improving processes and systems
                      • He assigns a project and pays for the time his people invest.
                      • Plan – Do – Study – Act. is the process for evaluating a project

                    •  Some people are unwilling to implement and can use the Plan/Do/Study/Act discipline to start the project on a small scale without hurting the company
                      • Don’t overanalyze
                      • You’ll never know if it will work unless you try it

                    • White Shirts on the techs
                    • White Floors in the shop
                    • To become a continuous improvement leader:
                      • Have the theory of a system
                      • Understand numbers or statistics
                      • Knowledge of physiology. How people think
                      • Theory of knowledge. How do we know the things we know


                    Resources:

                    • Thanks to Louis Altazan for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

                    ]]>                    Louis Altazan, President of AGCO Automotive Corporation. He studied under Dr. W. Edwards Demming the father of Quality Management. Louis’s approach to handling clients, leadership and auto repair is worthy of a series of interviews.  He is a regular contributor on the Shop Management forum on iATN.

                    Key Talking Points

                    • Studied under Dr. Edwards Deming the father of Quality Revolution
                    • Technicians understand over owners when you talk processes
                    • Most managers in the US want a cafeteria plan for Quality Mangement. 
                      • They want to pick and choose what they want to implement

                    • To get it right you’ve got to implement all 14 principles of Total Quality Management
                    • The aftermarket has been slow to accept the principles of Quality Mangement
                    • When times are good Deming’s plan works. When times are bad it works even better
                      • You can survive the lean times even better
                      • In spite of itself,  the aftermarket does well

                    • Louis does not make a large margin on parts but makes it up on his labor charge.
                      • Anyone can find out the price of parts whenever they want

                    • Everyone in the shop contributes to improving processes and systems
                      • He assigns a project and pays for the time his people invest.
                      • Plan – Do – Study – Act. is the process for evaluating a project

                    •  Some people are unwilling to implement and can use the Plan/Do/Study/Act discipline to start the project on a small scale without hurting the company
                      • Don’t overanalyze
                      • You’ll never know if it will work unless you try it

                    • White Shirts on the techs
                    • White Floors in the shop
                    • To become a continuous improvement leader:
                      • Have the theory of a system
                      • Understand numbers or statistics
                      • Knowledge of physiology. How people think
                      • Theory of knowledge. How do we know the things we know


                    Resources:

                    • Thanks to Louis Altazan for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

                    ]]>                    https://remarkableresults.biz/?p=27366Tue, 03 Dec 2019 05:20:42 -040032:10falsefullRR 489: Louis Altazan - Total Quality Management Comes From Great Processes-Systems<br /> <br /> Louis Altazan, President of AGCO Automotive Repair Service - Baton Rouge, LA. Louis has also studied under Dr. W. Edwards Demming the father of Quality Management. He has a lot of expertise and experience to show us regarding the processes that we need to run a successful quality shop.<br /> <br /> This episode shows you the importance of a quality system in place. It is also useful to use Demming’s quality revolution as pointed out by Louis who served as a student of Dr. W. Edwards Demming, a renowned father of Quality Management. Louis also shares with us the 14 principles of Total Quality Management.                    RR 488: Bill Hanvey and Paul McCarthy AAPEX 2019RR 488: Bill Hanvey and Paul McCarthy AAPEX 2019Bill Hanvey, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your help is needed to help in amending the right to repair legislation. Learn everything you can about this fight to amend the right to repair legislation. Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner.

                    Do you know that a car collects data as you drive? By 2022, 87% of new vehicles will be transmitting telematic data wirelessly. But who owns the data? The car manufacturer does. Without access to data, the independent service professional will not be able to get specific diagnostic data from the vehicle.

                    Bill leads the strategic direction of The Auto Care Association’s 3,000 members and 150,000 companies representing automotive manufacturers, distributors, and service providers. Find Bill’s other episodes HERE.

                    Paul T. McCarthy is the President of Automotive Aftermarket Suppliers Association. AASA is the voice for the automotive aftermarket supplier industry.

                    Paul McCarthy assumed the position of president and chief operating officer of Automotive Aftermarket Suppliers Association (AASA), the light vehicle aftermarket division of the Motor & Equipment Manufacturers Association

                    (MEMA), in July 2019. As AASA’s top executive, he is focused on its mission: to advance the aftermarket industry and the business interests of its members and to support a high-growth, profitable, innovative and influential aftermarket supplier industry.

                    Prior to his promotion, Paul served as executive vice president of AASA, helping its president lead the association. He also served as senior vice president, strategy, for MEMA, the parent organization of AASA, Heavy Duty Manufacturers Association (HDMA), MERA – the Association for Sustainable Manufacturing and Original Equipment Suppliers Association (OESA).

                    Paul has 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business. Find Paul’s other episodes HERE.

                     

                    Key Talking Points:

                    • The aftermarket was honored to have President George Bush as the Keynote Speaker
                      • Took us into his presidency

                    • Bill and Paul announced a dedicated space called ‘Repair Shop HQ’ just for the service professional
                      • On the show floor an operable shop with hands-on training
                      • Alternative fuel vehicles
                      • Emerging Technology
                      • Under Car and Underhood training

                    • AAPEX has a commitment to the service professional
                    • AAPEX is a homecoming for all in the industry
                    • A lot of business is done at AAPEX, however, friendships are made, solidified and re-kindled at AAPEX
                    • AutoCare is helping to come up with technical solutions to continue our legacy for generations to come
                    • We can and will be able to repair the vehicles of the future. There is a lot of opportunities but you need to learn and become part of the solution    
                    • AAPEX will capture the essence of the Emerging Technology displayed at AAPEX 19
                    • You Car. Your Data. Your Choice
                      • A multi-level education process
                      • Consumers do not know that their vehicle data is going to the OE
                      • Sign and share the petition
                      • www.yourcaryourdata.org
                      • The action plan is to activate the industry

                    • Discuss ‘Your Car. Your Data. Your Choice’ with the consumer and point them where to go to sign the petition
                      • From the above website print out the marketing materials and give to your customer
                      • They need to know they may lose their relationship with you if we don’t have access to the vehicle data
                      • Put the logo and the website on your point of sale invoice

                    • We underestimate the size and scope of our industry
                      • 85% of America gets to work driving their car
                      • We can get one million signature is we mobilize the consumer
                      •  $405B Industry
                      • We employ 4.7 M people
                      • Greater than 2% of the nations GDP


                    Website – YourCarYourData.org HERE

                     NY Times Op-Ed Article – Your Car Knows When You Gain Weight by Bill Hanvey HERE

                    Resources:

                    • Thanks to Bill Hanvey and Paul McCarthy for their contribution to the aftermarket’s premier podcast.
                    • AASA –  Automotive Aftermarket Suppliers Association Website HERE
                    • AutoCare –  AutoCare Association Website HERE
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Do you know that a car collects data as you drive? By 2022, 87% of new vehicles will be transmitting telematic data wirelessly. But who owns the data? The car manufacturer does. Without access to data, the independent service professional will not be able to get specific diagnostic data from the vehicle.

                    Bill leads the strategic direction of The Auto Care Association’s 3,000 members and 150,000 companies representing automotive manufacturers, distributors, and service providers. Find Bill’s other episodes HERE.

                    Paul T. McCarthy is the President of Automotive Aftermarket Suppliers Association. AASA is the voice for the automotive aftermarket supplier industry.

                    Paul McCarthy assumed the position of president and chief operating officer of Automotive Aftermarket Suppliers Association (AASA), the light vehicle aftermarket division of the Motor & Equipment Manufacturers Association

                    (MEMA), in July 2019. As AASA’s top executive, he is focused on its mission: to advance the aftermarket industry and the business interests of its members and to support a high-growth, profitable, innovative and influential aftermarket supplier industry.

                    Prior to his promotion, Paul served as executive vice president of AASA, helping its president lead the association. He also served as senior vice president, strategy, for MEMA, the parent organization of AASA, Heavy Duty Manufacturers Association (HDMA), MERA – the Association for Sustainable Manufacturing and Original Equipment Suppliers Association (OESA).

                    Paul has 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business. Find Paul’s other episodes HERE.

                     

                    Key Talking Points:

                    • The aftermarket was honored to have President George Bush as the Keynote Speaker
                      • Took us into his presidency

                    • Bill and Paul announced a dedicated space called ‘Repair Shop HQ’ just for the service professional
                      • On the show floor an operable shop with hands-on training
                      • Alternative fuel vehicles
                      • Emerging Technology
                      • Under Car and Underhood training

                    • AAPEX has a commitment to the service professional
                    • AAPEX is a homecoming for all in the industry
                    • A lot of business is done at AAPEX, however, friendships are made, solidified and re-kindled at AAPEX
                    • AutoCare is helping to come up with technical solutions to continue our legacy for generations to come
                    • We can and will be able to repair the vehicles of the future. There is a lot of opportunities but you need to learn and become part of the solution    
                    • AAPEX will capture the essence of the Emerging Technology displayed at AAPEX 19
                    • You Car. Your Data. Your Choice
                      • A multi-level education process
                      • Consumers do not know that their vehicle data is going to the OE
                      • Sign and share the petition
                      • www.yourcaryourdata.org
                      • The action plan is to activate the industry

                    • Discuss ‘Your Car. Your Data. Your Choice’ with the consumer and point them where to go to sign the petition
                      • From the above website print out the marketing materials and give to your customer
                      • They need to know they may lose their relationship with you if we don’t have access to the vehicle data
                      • Put the logo and the website on your point of sale invoice

                    • We underestimate the size and scope of our industry
                      • 85% of America gets to work driving their car
                      • We can get one million signature is we mobilize the consumer
                      •  $405B Industry
                      • We employ 4.7 M people
                      • Greater than 2% of the nations GDP


                    Website – YourCarYourData.org HERE

                     NY Times Op-Ed Article – Your Car Knows When You Gain Weight by Bill Hanvey HERE

                    Resources:

                    • Thanks to Bill Hanvey and Paul McCarthy for their contribution to the aftermarket’s premier podcast.
                    • AASA –  Automotive Aftermarket Suppliers Association Website HERE
                    • AutoCare –  AutoCare Association Website HERE
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                    ]]>https://remarkableresults.biz/?p=27358Fri, 29 Nov 2019 05:10:07 -040031:02falsefullRR 488: Bill Hanvey and Paul McCarthy Builds A Strong Commitment to the Service Professional <br /> <br /> My guests today are the aftermarkets leading advocates and voices; Bill Hanvey, President, and CEO of the AutoCare Association and Paul McCarthy, President of the Automotive Aftermarket Suppliers Association (AASA). Both are leading the industry towards a brighter tomorrow!<br /> <br /> As AAPEX 2019 began we were told of a renewed commitment to the service professional. It is evident with the announcement that Repair Shop HQ will be a stand-alone venue at AAPEX 2020. It will be a homecoming event for all in the industry. My guest’s organizations jointly lead point on AAPEX as one of the world’s largest aftermarket events. <br /> <br /> In this episode, you also hear Bill and Paul share some cool behind the scenes stuff from AAPEX and hear about the keynote speaker President Bush, and you’ll get a sense of the size and scope of the industry you earn your living in. <br /> <br /> Both AutoCare and AASA are running hard on Your Car. Your Data. Your Choice. Initiative. You must, I repeat MUST get involved. While you are listening, if you aren’t in your vehicle, get to the internet key in yourcaryourdata.org and complete the petition. Also, get your customers involved. Get this story told; this will affect your business and your customer’s ownership of their data. We need millions of signatures. If you ‘ve ever thought of helping your industry, completing this petition is one of the most important things you can do. Yourcaryourdata.org                    RR 487: Joe Register – Will You Be at the Forefront of Technology?RR 487: Joe Register – Will You Be at the Forefront of Technology?My guest is Joe Register who is the Vice-President Emerging Technologies at the AutoCare Association. This is his second interview. His first episode was episode 381 which talks about SVI (Secure Vehicle Interface).

                    Joe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. This work includes the design and implementation of enterprise systems for two startup ventures.

                    Joe participates as an ANSI expert assigned to ISO TC22 Road Vehicles, ISO TC204 Intelligent Transport Systems and SAE vehicle security committees. His current focus is the industry’s adoption of secure and standardized access to in-vehicle systems to ensure today’s increasingly complex vehicles can be properly maintained and repaired.

                    One of his specialties are Strategic planning, program management, systems architecture/modeling disciplines applicable to business processes, data and application integration, web service design & development.  

                    Listen to Joe’s other episodes HERE.

                    Key Talking Points:

                    • There is no hiding from technology
                    • The future will build a dynamic picture of the road as your drive
                      • As a technician, you’ll need to know how the dependent systems work with each other as they were intended
                      • Immersive Perception Technology. The combination of sensors in harmony with the communications that are coming from other vehicles or infrastructure. Creating a dynamic map

                    • The future will have fewer modules but more intelligent and complex modules. Consolidation will happen. Aftermarket manufacturers will have to adapt to that.
                    • OE’s have onerous policies on copying this technology
                    • AutoCare is raising the flag and discovering what they can do to have the aftermarket survive with new standards.
                    • Working on safe, secure, standardized and direct access to the vehicle.
                    • Working with ISO TC204 Committee. Three standards have been written:
                      • First Standard  Talks about encryption coming from the vehicle. Use a ‘key’ PKI, digital certificates to provide authentication and authorization. ISO has adopted this standard
                      • Proof of Concept: they have an APP created to authenticate you as the vehicle owner and who gets my data
                      • Technology  is being addressed as a governance and policy side of the tech

                    • Chrysler is working on this internally so they can be judge and jury on data
                    • Joe believes there is a three-year horizon on having this in place
                    • It is the wild west with ADAS. Different targets etc.
                      • Wonder why it is all different
                      • Looking for best practices. So many vehicles have different calibration exercises

                    • Southwest Research Institute has been forthcoming in working with AutoCare and many OE’s to make the re-calibration standardization as OE friendly as possible
                    • 5G Telecommunication
                      • The standards being created are agnostic to which communication system that are being used
                      • DSRC: Dedicated Short Range Communication  
                      • There are many roadside communication devices being outfitted throughout cities

                    • Technicians must continue to train because of the new tech coming. They will have great job security. Shops will need to charge enough to pay for access, systems, and their communication diagnostician specialist to get the vehicle back into OE operating specs

                    Resources:

                    • Thanks to Joe Register for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    My guest is Joe Register who is the Vice-President Emerging Technologies at the AutoCare Association. This is his second interview. His first episode was episode 381 which talks about SVI (Secure Vehicle Interface).

                    Joe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. This work includes the design and implementation of enterprise systems for two startup ventures.

                    Joe participates as an ANSI expert assigned to ISO TC22 Road Vehicles, ISO TC204 Intelligent Transport Systems and SAE vehicle security committees. His current focus is the industry’s adoption of secure and standardized access to in-vehicle systems to ensure today’s increasingly complex vehicles can be properly maintained and repaired.

                    One of his specialties are Strategic planning, program management, systems architecture/modeling disciplines applicable to business processes, data and application integration, web service design & development.  

                    Listen to Joe’s other episodes HERE.

                    Key Talking Points:

                    • There is no hiding from technology
                    • The future will build a dynamic picture of the road as your drive
                      • As a technician, you’ll need to know how the dependent systems work with each other as they were intended
                      • Immersive Perception Technology. The combination of sensors in harmony with the communications that are coming from other vehicles or infrastructure. Creating a dynamic map

                    • The future will have fewer modules but more intelligent and complex modules. Consolidation will happen. Aftermarket manufacturers will have to adapt to that.
                    • OE’s have onerous policies on copying this technology
                    • AutoCare is raising the flag and discovering what they can do to have the aftermarket survive with new standards.
                    • Working on safe, secure, standardized and direct access to the vehicle.
                    • Working with ISO TC204 Committee. Three standards have been written:
                      • First Standard  Talks about encryption coming from the vehicle. Use a ‘key’ PKI, digital certificates to provide authentication and authorization. ISO has adopted this standard
                      • Proof of Concept: they have an APP created to authenticate you as the vehicle owner and who gets my data
                      • Technology  is being addressed as a governance and policy side of the tech

                    • Chrysler is working on this internally so they can be judge and jury on data
                    • Joe believes there is a three-year horizon on having this in place
                    • It is the wild west with ADAS. Different targets etc.
                      • Wonder why it is all different
                      • Looking for best practices. So many vehicles have different calibration exercises

                    • Southwest Research Institute has been forthcoming in working with AutoCare and many OE’s to make the re-calibration standardization as OE friendly as possible
                    • 5G Telecommunication
                      • The standards being created are agnostic to which communication system that are being used
                      • DSRC: Dedicated Short Range Communication  
                      • There are many roadside communication devices being outfitted throughout cities

                    • Technicians must continue to train because of the new tech coming. They will have great job security. Shops will need to charge enough to pay for access, systems, and their communication diagnostician specialist to get the vehicle back into OE operating specs

                    Resources:

                    • Thanks to Joe Register for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                     

                    NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

                    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

                    ]]>https://remarkableresults.biz/?p=27318Tue, 26 Nov 2019 05:02:28 -040030:17falsefullRR 487: Joe Register - Will You Be at the Forefront of Technology?<br /> <br /> Joe Register, Vice-President Emerging Technologies at Auto Care. Joe has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. You owe it to yourself to listen to Joe’s previous two episodes 381 and 442.<br /> <br /> This episode shows you that there is no hiding from technology. Adapt or Fade. Joe reiterates standardization, immersive perception tech, ADAS, Dedicated Short Range, Security, Safety, Communication, 5G, Re-Calibration, OE operating specs, and so many more. <br /> <br /> Joe says that Technicians must continue to train because of the new tech coming. They will have great job security. Shops will need to charge enough to pay for access, systems, and their communication diagnostician specialist to get the vehicle back into OE operating specs.                    RR 486: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Companies – Part 3RR 486: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Companies – Part 3Dan Taylor has nearly 35 years of executive management, consulting and coaching, business development and entrepreneurial experience.

                    Mr. Taylor has spent the majority of the last 18 years as a Business Consultant and Coach – Helping business owners and managers evaluate their current situation and future plans. Implementing comprehensive business plans through business diagnostics, education, management review, and strategic analysis all focused on results and sustainability.

                    Mr. Taylor has worked across a wide spectrum of industries from healthcare, manufacturing, retail services, data collection, sports equipment to educational conferences and recruiting services. One area of concentration has been in the automotive repair industry with hundreds of independent repair stores, specialty shops and automotive dealerships. Most notably he worked for a management company that served 13 states serving this group with shop equipment, management and administrative tools. Additionally, he spent time in fleet services and operations to municipalities, counties, utilities, school districts and larger independent industrial fleets.

                    Mr. Taylor earned a Baccalaureate in Business Administration and Marketing with a minor in Economics from the University of Northern Colorado. He also holds certifications as a Business Coach, Business Analyst, Six Sigma Green Belt, Human Resources, Time Management and Life Coach.

                    Dan serves on his neighborhood HOA board and has held multiple board positions with the Porsche Club of America. His passion is road course racing with his Big Mission Motorsports teammates raising funds for the Cancer Foundation, Semper Fi Fund and Salvation Army. He is married and has a son who is a civil engineer and a daughter-in-law who is a teacher. Look for Dan’s other episodes HERE.

                    Key Talking Points: 

                    • Emotional intelligence- conduct yourself in a professional way
                    • Be aware of those around us- address it and empathize  
                    • Empathy- culture in the company because your employees are your internal customers, working with different communication styles and personality types. Allows front and back of the shop to work together. Having a bad day- happens to all of us, address it and be in control of it 
                    • Accountability- made mistake and own it instead of blaming others
                    • “Employee Engagement for Millennials, Boomers and Everyone Else” Maddie Grant and Jamie Notter
                    • Training- willingness to continue learning, accept constructive feedback, learn from your mistakes, change is going to happen it is ok to change, how can you move into the future?

                    Resources:


                    Be socially involved and in touch with the show:

                    Facebook  Twitter  Linked In  Email   Events   Speaking

                    Subscribe to a mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                    ]]>                    Dan Taylor has nearly 35 years of executive management, consulting and coaching, business development and entrepreneurial experience.

                    Mr. Taylor has spent the majority of the last 18 years as a Business Consultant and Coach – Helping business owners and managers evaluate their current situation and future plans. Implementing comprehensive business plans through business diagnostics, education, management review, and strategic analysis all focused on results and sustainability.

                    Mr. Taylor has worked across a wide spectrum of industries from healthcare, manufacturing, retail services, data collection, sports equipment to educational conferences and recruiting services. One area of concentration has been in the automotive repair industry with hundreds of independent repair stores, specialty shops and automotive dealerships. Most notably he worked for a management company that served 13 states serving this group with shop equipment, management and administrative tools. Additionally, he spent time in fleet services and operations to municipalities, counties, utilities, school districts and larger independent industrial fleets.

                    Mr. Taylor earned a Baccalaureate in Business Administration and Marketing with a minor in Economics from the University of Northern Colorado. He also holds certifications as a Business Coach, Business Analyst, Six Sigma Green Belt, Human Resources, Time Management and Life Coach.

                    Dan serves on his neighborhood HOA board and has held multiple board positions with the Porsche Club of America. His passion is road course racing with his Big Mission Motorsports teammates raising funds for the Cancer Foundation, Semper Fi Fund and Salvation Army. He is married and has a son who is a civil engineer and a daughter-in-law who is a teacher. Look for Dan’s other episodes HERE.

                    Key Talking Points: 

                    • Emotional intelligence- conduct yourself in a professional way
                    • Be aware of those around us- address it and empathize  
                    • Empathy- culture in the company because your employees are your internal customers, working with different communication styles and personality types. Allows front and back of the shop to work together. Having a bad day- happens to all of us, address it and be in control of it 
                    • Accountability- made mistake and own it instead of blaming others
                    • “Employee Engagement for Millennials, Boomers and Everyone Else” Maddie Grant and Jamie Notter
                    • Training- willingness to continue learning, accept constructive feedback, learn from your mistakes, change is going to happen it is ok to change, how can you move into the future?

                    Resources:


                    Be socially involved and in touch with the show:

                    Facebook  Twitter  Linked In  Email   Events   Speaking

                    Subscribe to a mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                    ]]>                    https://remarkableresults.biz/?p=27280Fri, 22 Nov 2019 05:14:00 -040032:06falsefull486486RR 486: Dan Taylor - Emotional Intelligence (EQ) Leads to High Performing Companies - Part 3 There are 4 pillars that make our discussion stand today. These pillars are the ones that solidify the company's cultural EQ. These are personal behavior, empathy, accountability, and training. I’m once again with Dan Taylor on our 3rd episode on the power of emotional intelligence or most commonly called EQ. This is a big topic. Welcome to the third part of our emotional intelligence series. So glad to bring you episodes that make you think and self evaluate. If you have any type of leadership role these EQ episodes are for you. Also, see Part 2 in Episode 474 and Part 1 in Episode 461.                    RR 485: Warren Parr – Learning and Innovating with the PicoScope ClubRR 485: Warren Parr – Learning and Innovating with the PicoScope ClubComplete Car Care officially opened it’s doors on September 28, 1985. The beginnings of CCC began from Warren’s hobby, racing cars. In 1983, he was involved in a racing accident that required surgery and nearly two years of therapy and rehabilitation. Although not visible, the racing accident left him with a permanent, partial disability. Because of the restrictions from his disability, He was no longer qualified for a Class 1 commercial driver’s license. He had no job prospects. In order to survive, He began repairing vehicles in his garage. His business grew and soon a Fresno City Zoning Officer arrived at his home. Within 6 weeks, He officially opened Complete Car Care’s doors. CCC are now in its 31st year of business, all at the present location. In 2000, the  company entered the California Smog Repair Program as a designated Gold Shield Station and in 2010 and it became a NAPA AutoCare Center.

                    The work ethic, methods, and skills developed from a highly competitive sport like auto racing is the foundation of Warren Parr‘s business for the highly competitive and challenging industry of Automotive Repair. He was fortunate enough to turn his hobby into his business and the disability never became an issue. At Complete Car Care, people don’t work on vehicles because they have to, they do it because they enjoy it and they love the challenge. Warren’s previous episodes HERE.

                    Key Talking Points:

                    • Pico Club started with 5 shop owners
                    • Warren became an advisor at Jr. College automotive program
                    • Discovered that the college instructor did not know how to use the scope
                    • A great story on the value you can bring to our education system
                    • Involved with 6 high schools to help mentor with their Pico Club
                    • A monthly club of shop owners and technicians that share Pico Scope case studies
                    • They are inviting students and teachers into the clubs to learn along with them
                    • All hands-on side by side except the newbies
                    • Improve productivity to improve shop to increase profits to pay more to keep talent
                    • The Pico club has allowed them to be more accurate and faster
                    • Creative new ways to use the Pico Scope
                      • Blood pressure cuff around a radiator hose
                      • Pressure transducer in place of the radiator cap
                      • Crating a piezo sensor (knock sensor) to find rattles in the engine 

                    • The only limit is your imagination
                    • As the waveforms get collected they are sharing them in their private network
                    • It started for Warren at a career fair from a group of independents. They started to share waveforms among each other
                    • 160 hours of training per tech per year
                    • Email Warren:  complete_car_care@hotmail.com
                    • Text: 559-907-7661

                    Resources:

                    • Thanks to Warren Parr for his contribution to the aftermarket’s premier podcast.
                    • Vin Waterhouse’s episode on Intensive Labor Rates HERE.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    Complete Car Care officially opened it’s doors on September 28, 1985. The beginnings of CCC began from Warren’s hobby, racing cars. In 1983, he was involved in a racing accident that required surgery and nearly two years of therapy and rehabilitation. Although not visible, the racing accident left him with a permanent, partial disability. Because of the restrictions from his disability, He was no longer qualified for a Class 1 commercial driver’s license. He had no job prospects. In order to survive, He began repairing vehicles in his garage. His business grew and soon a Fresno City Zoning Officer arrived at his home. Within 6 weeks, He officially opened Complete Car Care’s doors. CCC are now in its 31st year of business, all at the present location. In 2000, the  company entered the California Smog Repair Program as a designated Gold Shield Station and in 2010 and it became a NAPA AutoCare Center.

                    The work ethic, methods, and skills developed from a highly competitive sport like auto racing is the foundation of Warren Parr‘s business for the highly competitive and challenging industry of Automotive Repair. He was fortunate enough to turn his hobby into his business and the disability never became an issue. At Complete Car Care, people don’t work on vehicles because they have to, they do it because they enjoy it and they love the challenge. Warren’s previous episodes HERE.

                    Key Talking Points:

                    • Pico Club started with 5 shop owners
                    • Warren became an advisor at Jr. College automotive program
                    • Discovered that the college instructor did not know how to use the scope
                    • A great story on the value you can bring to our education system
                    • Involved with 6 high schools to help mentor with their Pico Club
                    • A monthly club of shop owners and technicians that share Pico Scope case studies
                    • They are inviting students and teachers into the clubs to learn along with them
                    • All hands-on side by side except the newbies
                    • Improve productivity to improve shop to increase profits to pay more to keep talent
                    • The Pico club has allowed them to be more accurate and faster
                    • Creative new ways to use the Pico Scope
                      • Blood pressure cuff around a radiator hose
                      • Pressure transducer in place of the radiator cap
                      • Crating a piezo sensor (knock sensor) to find rattles in the engine 

                    • The only limit is your imagination
                    • As the waveforms get collected they are sharing them in their private network
                    • It started for Warren at a career fair from a group of independents. They started to share waveforms among each other
                    • 160 hours of training per tech per year
                    • Email Warren:  complete_car_care@hotmail.com
                    • Text: 559-907-7661

                    Resources:

                    • Thanks to Warren Parr for his contribution to the aftermarket’s premier podcast.
                    • Vin Waterhouse’s episode on Intensive Labor Rates HERE.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

                    Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                    ]]>https://remarkableresults.biz/?p=27274Tue, 19 Nov 2019 05:12:48 -040026:24falsefullRR 485 - Warren Parr - Learning and Innovating With a PicoScope Club<br /> <br /> My guest today is Warren Parr, owner of Complete Car Care in Fresno, CA. He is an advisor at a Junior College Automotive Program and is involved in 6 different high schools. In this episode, Warren talks about the Pico Club. It is a monthly club of shop owners and technicians that share PicoScope case studies. <br /> <br /> Find the show notes and Warren Parr’s email at remarkableresults.biz/e485. He says that the Pico Clubs has allowed their members to be more accurate and faster with their diagnostics<br /> <br /> Warren and the team are discovering infinite ways to use the Pico Scope in smart and genius ways through the Pico Club. Imagine everyone united for the same purpose to learn from each other. I challenge you to create this club in your area and reach out to technicians and educators in your marketplace. The limit is your imagination.                    RR 484: Jim Silverman – Attracting, Leading, and Growing Our Young TalentRR 484: Jim Silverman – Attracting, Leading, and Growing Our Young TalentJim Silverman is the Director of National Accounts for ATI Automotive Training Institute.

                    Key Talking Points:

                    • Want the new generations to stick around? We need to make the industry attractive to younger generations
                    • Support employees-reverse pyramid. They are on top, management on bottom
                    • Teamwork- it’s a feeling to be a part of a group, bond and share things in common, makes employees feel important. Pay and bonus structures- everyone can participate  
                    • Meetings- should start every day with few minute huddle, brief discussion, lunch and learns instead of keeping people after work for training, quarterly meetings to discuss where everyone stands
                    • Interviewing- interview to replace yourself (owner), who can grow into your position and succeed in business? Always be recruiting and looking ahead for 5 years. Hire who you need not who you think you need.

                    Resources:

                    • Thanks to Jim Silverman for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                    ]]>                    Jim Silverman is the Director of National Accounts for ATI Automotive Training Institute.

                    Key Talking Points:

                    • Want the new generations to stick around? We need to make the industry attractive to younger generations
                    • Support employees-reverse pyramid. They are on top, management on bottom
                    • Teamwork- it’s a feeling to be a part of a group, bond and share things in common, makes employees feel important. Pay and bonus structures- everyone can participate  
                    • Meetings- should start every day with few minute huddle, brief discussion, lunch and learns instead of keeping people after work for training, quarterly meetings to discuss where everyone stands
                    • Interviewing- interview to replace yourself (owner), who can grow into your position and succeed in business? Always be recruiting and looking ahead for 5 years. Hire who you need not who you think you need.

                    Resources:

                    • Thanks to Jim Silverman for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                    ]]>                    https://remarkableresults.biz/?p=27246Fri, 15 Nov 2019 05:21:57 -040026:55falsefullRR 484 - Jim Silverman - Attracting, Leading, and Growing Our Young Talent<br /> <br /> There are a lot of ways to engage our young generation in our beloved aftermarket and keep them. We can create a more team-oriented environment and have creative pay bonuses and rewards to match their desire and work ethic. <br /> <br /> My Guest, Jim Silverman, the Director of National Accounts for ATI Automotive Training Institute, brings his years of ‘been there and done that’ wisdom and delivers an enlightening discussion that includes building a reverse pyramid in your org chart, and challenges you to think about replacing yourself. Are you interviewing for your replacement? Think about it, It may take years to do this, but you need to start now. Jim Silverman explains.<br /> <br /> We discussed the innovative things to entice our younger generation to work with us. Designing creative pay and bonuses, bolstering teamwork, supporting employees, and devising an awesome succession plan! It's time to reverse the cycle and adapt to the new age as we embrace our younger generation to take the mantle from us!                    RR 483 – Managing On-Line Reviews – Kim Walker and Mitch MeierRR 483 – Managing On-Line Reviews – Kim Walker and Mitch MeierKim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they engaged with Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that.

                    She is on the Car Care Council’s Women’s Board, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes HERE.

                    Mitch Meier has 10 years of experience as a sales professional and real estate leasing agent. In previous roles, Mitch provided analytics and insights to support the management of national healthcare real estate databases and commercial real estate portfolios. He closed over 170 new accounts representing $1.4M in revenue, exceeding sales goals by nearly 300%. Now, with Broadly, Mitch liases with local businesses to conduct needs assessments and design growth plans leveraging end-to-end customer engagement strategies. In his spare time, Mitch enjoys football, playing golf, and spending time with his family (including a 2-year old daughter and puppy

                     

                    Key Talking Points

                    • People are afraid to get a negative review. They should embrace them
                    • Reviews are a gift to you
                    • A negative review can help identify problems you didn’t know you had
                    • It can help in staff development
                    • You may not earn that customer back but you can win other customers on how you handled them
                    • Consumers look at negative reviews first looking at the human factor
                    • The smart consumer should put negative reviews into context. There may be just a few our of hundreds
                    • Some people are negative and will always find fault. Consumers can see through that
                    • When you get a negative review you must stop, pause and catch your breath. Get the complete story
                    • As a shop owner, you have their phone number. Call the client
                    • Be sure you are checking your email to discover a negative review. Timing is critical
                    • Don’t respond until you cool off. Initial instincts are to attack, not recommended without research and discussion with the customer
                    • People want authenticity, transparency and that you are genuine
                    • Own up to your mistake and respond with heart and not defensively. I you  can take it off-line
                    • Emotions fade and reviews are based on emotions
                    • Best response rates are right away. Ask for a review
                    • People believe life isn’t perfect so they will never give a 5 star only 4 star
                    • You may think you have a 5-star review coming, but people will never give a top rating. It is in their make-up
                    • Three different types of customers
                      • Detractor. Leaving one or two-star
                      • Passive possible a three stars
                      • The promoter will leave a four or five star

                    • Don’t let a four-star hurt you
                    • We should work outside our comfort zone all the time
                    • Consider a team scorecard on reviews and offer rewards to the team
                      • Idea for every 10 we get lunch
                      • Know what your people want and deliver a specific reward


                     

                    Resources:

                    • Thanks to Kim Walker and Mitch Meier for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they engaged with Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that.

                    She is on the Car Care Council’s Women’s Board, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes HERE.

                    Mitch Meier has 10 years of experience as a sales professional and real estate leasing agent. In previous roles, Mitch provided analytics and insights to support the management of national healthcare real estate databases and commercial real estate portfolios. He closed over 170 new accounts representing $1.4M in revenue, exceeding sales goals by nearly 300%. Now, with Broadly, Mitch liases with local businesses to conduct needs assessments and design growth plans leveraging end-to-end customer engagement strategies. In his spare time, Mitch enjoys football, playing golf, and spending time with his family (including a 2-year old daughter and puppy

                     

                    Key Talking Points

                    • People are afraid to get a negative review. They should embrace them
                    • Reviews are a gift to you
                    • A negative review can help identify problems you didn’t know you had
                    • It can help in staff development
                    • You may not earn that customer back but you can win other customers on how you handled them
                    • Consumers look at negative reviews first looking at the human factor
                    • The smart consumer should put negative reviews into context. There may be just a few our of hundreds
                    • Some people are negative and will always find fault. Consumers can see through that
                    • When you get a negative review you must stop, pause and catch your breath. Get the complete story
                    • As a shop owner, you have their phone number. Call the client
                    • Be sure you are checking your email to discover a negative review. Timing is critical
                    • Don’t respond until you cool off. Initial instincts are to attack, not recommended without research and discussion with the customer
                    • People want authenticity, transparency and that you are genuine
                    • Own up to your mistake and respond with heart and not defensively. I you  can take it off-line
                    • Emotions fade and reviews are based on emotions
                    • Best response rates are right away. Ask for a review
                    • People believe life isn’t perfect so they will never give a 5 star only 4 star
                    • You may think you have a 5-star review coming, but people will never give a top rating. It is in their make-up
                    • Three different types of customers
                      • Detractor. Leaving one or two-star
                      • Passive possible a three stars
                      • The promoter will leave a four or five star

                    • Don’t let a four-star hurt you
                    • We should work outside our comfort zone all the time
                    • Consider a team scorecard on reviews and offer rewards to the team
                      • Idea for every 10 we get lunch
                      • Know what your people want and deliver a specific reward


                     

                    Resources:

                    • Thanks to Kim Walker and Mitch Meier for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

                    The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

                    ]]>https://remarkableresults.biz/?p=27231Tue, 12 Nov 2019 05:13:06 -040028:01falsefullRR 483 - Kim Walker and Mitch Meier - The Importance of Managing On-Line Reviews<br /> <br /> Everyone hates to get a negative review. But the worst thing you do is to ignore them or lash back at them. <br /> <br /> My panel does an excellent job of putting reviews into perspective and how to deal with them. With me is Kim Walker from Shop Marketing Pros and Mitch Meier from Broadly bring an impressive dialogue on the importance of how we handle reviews.<br /> <br /> As aftermarket pros, we always want five-star reviews, but life happens and we get the occasional 1, 2, 3, or 4-star review. What do we do, how do we follow up and what does the consumer think when they see anything less than a five. We look deep into review management.                    RR 482: Technician Shortage Solution – College Apprentice ProgramRR 482: Technician Shortage Solution – College Apprentice ProgramIsrael Salazar
                    School – Wake Tech Community College
                    Shop – Kings Auto Service, Raleigh NC

                    Bridgette Johnson
                    School  – Caldwell Community College
                    Shop – L & N Performance, Blowing Rock NC

                    Mario Eason
                    School – Wake Tech Community College
                    Shop – Creech Imports, Raleigh

                     

                    Key Talking Points:

                    • This program was created with IGONC (Independent Garage Owners of North Carolina and the state of North Carolina)
                    • The students are getting free post-secondary tuition
                    • They are earning a ‘decent’ wage
                    • Mentoring is no problem. They just need to ask for any support
                    • Enjoyed the vendor show
                    • Held the latest equipment in their hands
                    • They learned a lot by attending technical classes
                    • The owners, whose shop they worked at, were represented at the event with them
                    • They discovered networking
                    • These three apprentices were greeted and acknowledged as first in the program by shop owners and IGONC members

                    Resources:

                    • Thanks to Israel Salazar, Bridgette Johnson, and Mario Eason for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                    ]]>                    Israel Salazar
                    School – Wake Tech Community College
                    Shop – Kings Auto Service, Raleigh NC

                    Bridgette Johnson
                    School  – Caldwell Community College
                    Shop – L & N Performance, Blowing Rock NC

                    Mario Eason
                    School – Wake Tech Community College
                    Shop – Creech Imports, Raleigh

                     

                    Key Talking Points:

                    • This program was created with IGONC (Independent Garage Owners of North Carolina and the state of North Carolina)
                    • The students are getting free post-secondary tuition
                    • They are earning a ‘decent’ wage
                    • Mentoring is no problem. They just need to ask for any support
                    • Enjoyed the vendor show
                    • Held the latest equipment in their hands
                    • They learned a lot by attending technical classes
                    • The owners, whose shop they worked at, were represented at the event with them
                    • They discovered networking
                    • These three apprentices were greeted and acknowledged as first in the program by shop owners and IGONC members

                    Resources:

                    • Thanks to Israel Salazar, Bridgette Johnson, and Mario Eason for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                    ]]>                    https://remarkableresults.biz/?p=27173Fri, 08 Nov 2019 05:10:44 -040024:38falsefullRR 482 - Technician Shortage Solution - College Apprentice Program<br /> <br /> Think of the possibilities of hiring a young apprentice that is currently going to an automotive technical college. You get a chance to groom and mentor the young student and indoctrinate them into the world of the independent service provider.<br /> <br /> This is one of the most powerful solutions to the technician shortage. This is not a quick fix and most quick fixes are just that ‘quick and not long term.’ <br /> <br /> The IGONC developed in concert with North Carolina a phenomenal apprentice program that brings a job, at a decent wage, for two years and paid college tuition. The students applied and were accepted into the program.<br /> <br /> Please use this information to catapult your association, your local group to work with post-secondary automotive colleges and your state to create and fund a program like this. I’m sure the leadership team at IGONC will be happy to help you and give you all the guidance you need to make apprentice programs like this a viable component to creating our future technicians.                    RR 481: David Saline – Start or Grow Your Fleet BusinessRR 481: David Saline – Start or Grow Your Fleet BusinessDavid Saline is a proven industry leader in the automotive and truck repair business. With over 30 years of experience, Mr. Saline has been ranked as one of the Top 30 Truck Technicians in the nation by the American Trucking Association.

                     Certifications include:

                    • ASE Master Certified in Automotive, Medium-Heavy Truck, School Buses, Service Writer and Parts.
                    • Over 40 different OEM certifications.
                    • Master and Master Elite of Shop Management Awards by DRIVE.

                    With his background in owning successful shops in New Mexico that applied the DRIVE systems, Mr. Saline is now serving as Vice President of Sales for DRIVE in California. In this senior leadership position, he mentors and helps shop owners improve their business while having a better and more productive life. 

                    Key Talking Points

                    • How much more work can you handle in your shop? Are you prepared for fleet work?
                    • Opportunity for small, medium and large fleets. However, START SMALL
                    • You can use ‘Fleet Seek’ to find fleets in your area that includes vehicle types and their fleet manager
                    • Businesses in the 5 to 20 vehicle range do not have the means to properly maintain their fleet to keep them reliable and safe. They only make money when the fleet runs
                    • Become their business consultant on vehicle maintenance, safety, and cost
                    • Do a cold call on the potential new fleet customer. 
                      • A phone call to find out who to talk to
                      • Set an appointment
                      • Send information in the mail with your capabilities
                      • You can offer a form to their drivers to use every day to keep an eye on the vehicle
                      • Ask questions:
                        • Do you know the cost per mile to operate the vehicle?  
                        • Never promise you can reduce it until you research


                    • The first meeting, walk-in with food. Cookies, Donuts. No one wants to pass up food
                      • Put your sticker or label on the box
                      • Stay away from flyers, they get tossed
                      • Create a press book to leave
                        • The cover should be a professional picture of your shop with your logo
                        • A professional showcase of your shop
                          • Do you specialize

                        • Spiral-bound
                        • Tell the story of your company, your team, the services you provide
                        • Showcase your community involvement
                        • Customer reviews
                        • Showcase other fleets you are doing business with
                        • National supplier affiliations
                        • Warranties
                        • ASE certifications  
                        • Special tooling, the latest equipment

                      • Do not go in on the first visit with discounts to try to land the fleet. That comes later once you do your due-diligence
                      • Be observant. Listen. Discover their vision and culture. Keep it light without talking about you and your company or your services
                      • Ask three important questions:
                        • Where do you get your fleet work done now?
                        • What do you like most about them?
                        • If there is one thing you can change about them what would it be?

                      • Discounts will not necessarily drive a new relationship. Don’t lead with it.

                    • Follow up
                      • Take great notes, if not immediately after the call
                      • You’ll need some promo pieces to deal with what the fleet would like from a fleet provider.
                        • Example a flyer on being ‘on-time’

                      • Always schedule
                      • Consider bringing food again
                        • Keep in mind to the time of day


                    • If fleet sales is not right for the owner, hire someone with an incentive plan
                      • An internal candidate may just be your secret weapon

                    • Instead of discounts offer a fleet a strong maintenance program to help the fleet to last long and to reduce cost per mile

                    Resources:

                    • Thanks to David Saline for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    David Saline is a proven industry leader in the automotive and truck repair business. With over 30 years of experience, Mr. Saline has been ranked as one of the Top 30 Truck Technicians in the nation by the American Trucking Association.

                     Certifications include:

                    • ASE Master Certified in Automotive, Medium-Heavy Truck, School Buses, Service Writer and Parts.
                    • Over 40 different OEM certifications.
                    • Master and Master Elite of Shop Management Awards by DRIVE.

                    With his background in owning successful shops in New Mexico that applied the DRIVE systems, Mr. Saline is now serving as Vice President of Sales for DRIVE in California. In this senior leadership position, he mentors and helps shop owners improve their business while having a better and more productive life. 

                    Key Talking Points

                    • How much more work can you handle in your shop? Are you prepared for fleet work?
                    • Opportunity for small, medium and large fleets. However, START SMALL
                    • You can use ‘Fleet Seek’ to find fleets in your area that includes vehicle types and their fleet manager
                    • Businesses in the 5 to 20 vehicle range do not have the means to properly maintain their fleet to keep them reliable and safe. They only make money when the fleet runs
                    • Become their business consultant on vehicle maintenance, safety, and cost
                    • Do a cold call on the potential new fleet customer. 
                      • A phone call to find out who to talk to
                      • Set an appointment
                      • Send information in the mail with your capabilities
                      • You can offer a form to their drivers to use every day to keep an eye on the vehicle
                      • Ask questions:
                        • Do you know the cost per mile to operate the vehicle?  
                        • Never promise you can reduce it until you research


                    • The first meeting, walk-in with food. Cookies, Donuts. No one wants to pass up food
                      • Put your sticker or label on the box
                      • Stay away from flyers, they get tossed
                      • Create a press book to leave
                        • The cover should be a professional picture of your shop with your logo
                        • A professional showcase of your shop
                          • Do you specialize

                        • Spiral-bound
                        • Tell the story of your company, your team, the services you provide
                        • Showcase your community involvement
                        • Customer reviews
                        • Showcase other fleets you are doing business with
                        • National supplier affiliations
                        • Warranties
                        • ASE certifications  
                        • Special tooling, the latest equipment

                      • Do not go in on the first visit with discounts to try to land the fleet. That comes later once you do your due-diligence
                      • Be observant. Listen. Discover their vision and culture. Keep it light without talking about you and your company or your services
                      • Ask three important questions:
                        • Where do you get your fleet work done now?
                        • What do you like most about them?
                        • If there is one thing you can change about them what would it be?

                      • Discounts will not necessarily drive a new relationship. Don’t lead with it.

                    • Follow up
                      • Take great notes, if not immediately after the call
                      • You’ll need some promo pieces to deal with what the fleet would like from a fleet provider.
                        • Example a flyer on being ‘on-time’

                      • Always schedule
                      • Consider bringing food again
                        • Keep in mind to the time of day


                    • If fleet sales is not right for the owner, hire someone with an incentive plan
                      • An internal candidate may just be your secret weapon

                    • Instead of discounts offer a fleet a strong maintenance program to help the fleet to last long and to reduce cost per mile

                    Resources:

                    • Thanks to David Saline for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years, it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined workflow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                    Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk to your servicing NAPA store or visit www.NAPAAutoCare.com.

                    ]]>https://remarkableresults.biz/?p=27147Tue, 05 Nov 2019 05:22:37 -040035:30falsefullRR 481: David Saline - Start or Grow Your Fleet Business<br /> <br /> Fleet is a growth strategy only if you and your people and shop are equipped to take the challenge head-on. It is easy to start small. David shares how to break into a fleet and he gives you the blueprint on what to say and do on your first cold call visit. This episode sheds light on how to start, build and grow fleet business.<br /> <br /> David Saline, VP Sales at Drive, is a proven industry leader in the automotive and truck repair business.                    RR 480: Geek Talk 2.0 Part 5 The Future of Websites. Will They Evolve?RR 480: Geek Talk 2.0 Part 5 The Future of Websites. Will They Evolve?Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.    Autotex.me website HERE.

                    Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

                    Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD, is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership.

                    He is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes HERE.

                    Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.

                     

                    Key Talking Points:

                    • 70% of small businesses own websites
                    • 31% who don’t have a website have a social media presence
                    • Do websites have value? Will they into the future?
                    • Does your website stay current? Are you using the same stock photo that everyone is using?
                    • Use organic pictures from your own business and people
                    • It is easier to post organically than to post same photo’s on your website.
                    • Where to you hang out? Does your social media steam have more followers?
                    • Your website is a ‘yellow page’ add on steroids. Does it still bring value to your customer and potential customers/
                    • The YouTube platform will help you leverage SEO when you post video’s and social media
                    • Will social media show your message through their algorithms vs a static website?
                    • Will the website become important landing pages
                    • Will Google My Business be the place you need to invest in?
                    • You can create a one minute video for Google My BusinessYou can build a form and create an appointment
                    • You can add events in a queue
                    • Magisto is software Greg uses to create a one minute video
                    • User-generated content can post stuff on your business in other channels except for websites. May be more valuable than a review.
                    • Greg believes we need a more interactive website to compliment social media
                    • Keep your content fresh between all your outlets
                    • Integration has stymied inspiration. Greg Buckley
                    • Fresh content is the rule. Stuff from four years ago does not work nor get you SEO placement
                    • Use a publishing tool for social media so you can concentrate on your content
                    • Share others opinions is another tool
                    • Linked in is a smart choice driving business to business professional network. Share the goings-on with your team, your blogs and what you can do for other professionals. This is different messaging than Facebook. A great venue to promote your fleet work.
                    • A great tip from Kim Walker. Congratulate others from inside your circle
                    • Will video and chat become mainstays on websites?
                    • Will Artificial Intelligence (AI) support the service counter or chat
                    • IVR – Interactive Voice Response – A mix of machine learning (ML) and AI

                    Resources:

                    • Thanks to Bill Nalu, Karim Morsli, Greg Buckley and Chris Cloutier for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:

                    Facebook  Twitter  Linked In  Email   Events   Speaking

                    Subscribe to a mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                    ]]>                    Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.    Autotex.me website HERE.

                    Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

                    Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD, is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership.

                    He is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes HERE.

                    Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.

                     

                    Key Talking Points:

                    • 70% of small businesses own websites
                    • 31% who don’t have a website have a social media presence
                    • Do websites have value? Will they into the future?
                    • Does your website stay current? Are you using the same stock photo that everyone is using?
                    • Use organic pictures from your own business and people
                    • It is easier to post organically than to post same photo’s on your website.
                    • Where to you hang out? Does your social media steam have more followers?
                    • Your website is a ‘yellow page’ add on steroids. Does it still bring value to your customer and potential customers/
                    • The YouTube platform will help you leverage SEO when you post video’s and social media
                    • Will social media show your message through their algorithms vs a static website?
                    • Will the website become important landing pages
                    • Will Google My Business be the place you need to invest in?
                    • You can create a one minute video for Google My BusinessYou can build a form and create an appointment
                    • You can add events in a queue
                    • Magisto is software Greg uses to create a one minute video
                    • User-generated content can post stuff on your business in other channels except for websites. May be more valuable than a review.
                    • Greg believes we need a more interactive website to compliment social media
                    • Keep your content fresh between all your outlets
                    • Integration has stymied inspiration. Greg Buckley
                    • Fresh content is the rule. Stuff from four years ago does not work nor get you SEO placement
                    • Use a publishing tool for social media so you can concentrate on your content
                    • Share others opinions is another tool
                    • Linked in is a smart choice driving business to business professional network. Share the goings-on with your team, your blogs and what you can do for other professionals. This is different messaging than Facebook. A great venue to promote your fleet work.
                    • A great tip from Kim Walker. Congratulate others from inside your circle
                    • Will video and chat become mainstays on websites?
                    • Will Artificial Intelligence (AI) support the service counter or chat
                    • IVR – Interactive Voice Response – A mix of machine learning (ML) and AI

                    Resources:

                    • Thanks to Bill Nalu, Karim Morsli, Greg Buckley and Chris Cloutier for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:

                    Facebook  Twitter  Linked In  Email   Events   Speaking

                    Subscribe to a mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                    ]]>                    https://remarkableresults.biz/?p=27139Fri, 01 Nov 2019 04:36:00 -040048:10falsefull480480Geek Talk 2.0 Part 5 The Future of Websites. Will They Evolve? The Geeks are back talking websites, wait until you hear this discussion. This super-smart group creates a pile of ideas, insights, and trends to think about. I must say they were at the top of their game in this episode. With me for part 5 of Geek Talk is Bill Nalu, Interstate Auto Care, Madison Heights, MI, Chris Cloutier, Golden Rule Auto Care, Dallas TX also CEO of Autotext.me, Greg Buckley, Buckley's Personalized Auto Care, Wilmington, DE and Karim Morsli, Winkler Automotive, Gaithersburg, MD. They talk organic content, the impact of social media vs the value of your website, using YouTube, and they wonder if video and chat will become mainstays on websites?                    RR 479: Sara Fraser – Important Millennial Buying Habits and TendenciesRR 479: Sara Fraser – Important Millennial Buying Habits and TendenciesYounger consumers, specifically millennials demand a level of service, convenience and digital finesse from whoever services their vehicles. Millennials have become the largest generation recorded. So it is with a meticulous and careful analysis that we need to understand what do millennial customers want when it comes to vehicle service and repair. We need to adjust!

                    Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans!  She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center.  To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

                    Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce.  When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

                     

                    Key Talking Points

                    • What millennial customers want 
                      • Good online reviews and owner responses to reviews
                      • Updated on social media
                      • Availability to make an appointment online
                      • Millennials will use their preferred method of communication (email/text/message) and want to be responded to with the same method
                      • Appreciate fast responses
                      • Subscribers to subscriptions/memberships- future car service membership for oil changes etc
                      • They want to have an experience to share with other people
                      • Do not want shop talk language, terms and acronyms they don’t know about- instead, use visuals for explanation and use empathy when delivering explanation of costly repairs  
                      • Inclusive to all no matter age or gender
                      • Millennials love getting mail- always receiving packages, programmed to love physical mail, “junk” is in email
                      • Availability for later hours or hours on the weekend 

                    • Contact Sara at sfraser0815@gmail.com

                    Resources:

                    • Thanks to Sara Fraser for her contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                    Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                    ]]>                    Younger consumers, specifically millennials demand a level of service, convenience and digital finesse from whoever services their vehicles. Millennials have become the largest generation recorded. So it is with a meticulous and careful analysis that we need to understand what do millennial customers want when it comes to vehicle service and repair. We need to adjust!

                    Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans!  She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center.  To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

                    Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce.  When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

                     

                    Key Talking Points

                    • What millennial customers want 
                      • Good online reviews and owner responses to reviews
                      • Updated on social media
                      • Availability to make an appointment online
                      • Millennials will use their preferred method of communication (email/text/message) and want to be responded to with the same method
                      • Appreciate fast responses
                      • Subscribers to subscriptions/memberships- future car service membership for oil changes etc
                      • They want to have an experience to share with other people
                      • Do not want shop talk language, terms and acronyms they don’t know about- instead, use visuals for explanation and use empathy when delivering explanation of costly repairs  
                      • Inclusive to all no matter age or gender
                      • Millennials love getting mail- always receiving packages, programmed to love physical mail, “junk” is in email
                      • Availability for later hours or hours on the weekend 

                    • Contact Sara at sfraser0815@gmail.com

                    Resources:

                    • Thanks to Sara Fraser for her contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                    Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                    ]]>                    https://remarkableresults.biz/?p=27123Tue, 29 Oct 2019 04:22:43 -040027:55falsefullRR 479: Sara Fraser - Millennial Buying Habits and Tendencies<br /> <br /> Millennials have become the largest generation recorded. So it is with a meticulous and careful analysis that we need to understand what do millennial customers want when it comes to vehicle service and repair. We need to adjust!<br /> <br /> Sara Fraser is a millennial with over 15 years of retail management experience. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.<br /> <br /> She shares how millennials demand a level of service, convenience and digital finesse from whoever services their vehicles. Millennial customers can’t live without their smartphone, share great experiences, want fast communications, know how to post reviews and share on social media, and like at Amazon what things quick and fast. How do you adapt?                    RR 478: ASTE Panel Discussion – Technician Pay – Retention – and BenefitsRR 478: ASTE Panel Discussion – Technician Pay – Retention – and BenefitsLucas Underwood, an Automotive diagnostic specialist, he owns L & N Performance Auto Repair, Blowing Rock, NC  was Founded In 2008 As A Diesel Performance Shop – Over The Past 10 Years, The Facility Has Transformed Into A Full-Service Automotive Repair Facility. Lucas was honored by ASTE as the member of the year 2018 and received the President’s award in 2019. Lucas has been a giving contributor to the podcast. Look for Lucas’ other episodes HERE.

                    Erick Bock.  Bock Auto in Amagansett, NY.  an amazing story of getting out of your comfort zone and to  Face an uncertain. It can be a very daunting ordeal. Fear will always accompany you. Either you face it or you fold, you decide.  RR460. Look for Erick’s other episodes HERE.

                    Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company proudly serving the independent auto and truck repair shop owner since 2006. Rick owned and managed several successful automotive repair shops. Look for Rick’s other episodes HERE.

                     

                    Key Talking Points

                    • Build a business but don’t forget about building a family, a team.
                    • Shop Culture- is your shop the type of place you would want to work? Would you work for yourself as a boss? Do your employees have a best friend at work? or are they each going through their day alone- only focused on themselves?
                    • You need to create a focused environment on growth, production and a safe haven where they can learn and thrive
                    • Vision/ Destination- Are all your employees on board? Do they even know what your destination is for your business? Do they understand what their role is in the future vision and destination?
                    • Getting what you want in life requires helping others get what they want.
                    • What are the most important tactics to attract and keep technicians?
                      • Compensation
                      • Culture
                      • Conditions

                    • Leave the negative attitude at the door, it’s easy to bring all your baggage to employee relations. Often issues with previous or other employees can carry over into our attitude with other employees.
                    • Benefits: look outside the box – communicate with your people about what they need. Often times you’ll find your team has different needs that need to be met. Following the standard that other businesses implement may not be the right fit for your team
                    • You’ve got to change your story – you know the one where customers won’t pay for what you think you’re afraid to charge – if you’ve got no help – you don’t need customers
                    • Ideas on how we can shape a creative benefits plan?
                      • You’ve got to change up what you offer
                      • Provide tools
                      • Four day work weeks
                      • Health Insurance – 100% for the family
                      • Time off
                      • Lunch
                      • Training
                      • Tool Insurance

                    • Grow your own- Are you involved in your local high school? Are you involved in your community to show school kids and parents the possibilities that are out there for them as a shop owner?  What they can do for others by running a successful auto repair facility .Be in front of them as much as possible- not just giving your talk on automotive but by building a rock-solid foundation for your entire community- outside of auto repair. Lead by Example.
                    • Expand your radar coverage: don’t limit your potential to a 50-mile radius. Just because you aren’t interested in relocating doesn’t mean others wouldn’t be. 
                    • Don’t look for fit – keeps things the same
                    • Look for add – what can they bring to the table that pushes you to grow and expand?
                      • Offer to pay the rent for a few months  as they find a new place

                    • Apprenticeship programs is a viable way to grow your own?
                      • Not only does it give back, but it allows you to cultivate employees in a ground-up way – building your culture and value system into the employee. 
                      • Don’t hurt apprentice mentor’s pay for helping raise a quality technician

                    •  Working with highschools: be active and be present. Working with the schools provide perspective on the next generation and change the way they perceive the industry. 
                    • Hire for attitude. Don’t tolerate a competent employee if they aren’t part of the team, add to your culture and are a joy to have around.
                    • Don’t look for a good fit in a new employee look for a good add 
                    • Send your technicians to service advisor class

                    Resources:

                    • Thanks to Lucas Underwood, Rick White and Erick Bock for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Lucas Underwood, an Automotive diagnostic specialist, he owns L & N Performance Auto Repair, Blowing Rock, NC  was Founded In 2008 As A Diesel Performance Shop – Over The Past 10 Years, The Facility Has Transformed Into A Full-Service Automotive Repair Facility. Lucas was honored by ASTE as the member of the year 2018 and received the President’s award in 2019. Lucas has been a giving contributor to the podcast. Look for Lucas’ other episodes HERE.

                    Erick Bock.  Bock Auto in Amagansett, NY.  an amazing story of getting out of your comfort zone and to  Face an uncertain. It can be a very daunting ordeal. Fear will always accompany you. Either you face it or you fold, you decide.  RR460. Look for Erick’s other episodes HERE.

                    Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company proudly serving the independent auto and truck repair shop owner since 2006. Rick owned and managed several successful automotive repair shops. Look for Rick’s other episodes HERE.

                     

                    Key Talking Points

                    • Build a business but don’t forget about building a family, a team.
                    • Shop Culture- is your shop the type of place you would want to work? Would you work for yourself as a boss? Do your employees have a best friend at work? or are they each going through their day alone- only focused on themselves?
                    • You need to create a focused environment on growth, production and a safe haven where they can learn and thrive
                    • Vision/ Destination- Are all your employees on board? Do they even know what your destination is for your business? Do they understand what their role is in the future vision and destination?
                    • Getting what you want in life requires helping others get what they want.
                    • What are the most important tactics to attract and keep technicians?
                      • Compensation
                      • Culture
                      • Conditions

                    • Leave the negative attitude at the door, it’s easy to bring all your baggage to employee relations. Often issues with previous or other employees can carry over into our attitude with other employees.
                    • Benefits: look outside the box – communicate with your people about what they need. Often times you’ll find your team has different needs that need to be met. Following the standard that other businesses implement may not be the right fit for your team
                    • You’ve got to change your story – you know the one where customers won’t pay for what you think you’re afraid to charge – if you’ve got no help – you don’t need customers
                    • Ideas on how we can shape a creative benefits plan?
                      • You’ve got to change up what you offer
                      • Provide tools
                      • Four day work weeks
                      • Health Insurance – 100% for the family
                      • Time off
                      • Lunch
                      • Training
                      • Tool Insurance

                    • Grow your own- Are you involved in your local high school? Are you involved in your community to show school kids and parents the possibilities that are out there for them as a shop owner?  What they can do for others by running a successful auto repair facility .Be in front of them as much as possible- not just giving your talk on automotive but by building a rock-solid foundation for your entire community- outside of auto repair. Lead by Example.
                    • Expand your radar coverage: don’t limit your potential to a 50-mile radius. Just because you aren’t interested in relocating doesn’t mean others wouldn’t be. 
                    • Don’t look for fit – keeps things the same
                    • Look for add – what can they bring to the table that pushes you to grow and expand?
                      • Offer to pay the rent for a few months  as they find a new place

                    • Apprenticeship programs is a viable way to grow your own?
                      • Not only does it give back, but it allows you to cultivate employees in a ground-up way – building your culture and value system into the employee. 
                      • Don’t hurt apprentice mentor’s pay for helping raise a quality technician

                    •  Working with highschools: be active and be present. Working with the schools provide perspective on the next generation and change the way they perceive the industry. 
                    • Hire for attitude. Don’t tolerate a competent employee if they aren’t part of the team, add to your culture and are a joy to have around.
                    • Don’t look for a good fit in a new employee look for a good add 
                    • Send your technicians to service advisor class

                    Resources:

                    • Thanks to Lucas Underwood, Rick White and Erick Bock for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                     

                     

                    ]]>https://remarkableresults.biz/?p=27108Fri, 25 Oct 2019 04:47:30 -040045:44falsefullASTE: Technician Pay, Retention, and Benefits<br /> <br /> This episode is packed with great gems of wisdom and gives you a bird’s eye view not only on some great benefits and pay ideas, but as we all must understand it starts with having an enduring business culture. All the pay in the world doesn’t trump an acidic culture. <br /> <br /> I’m with Lucas Underwood an Automotive diagnostic specialist, he owns L & N Performance Auto Repair, Erick Bock owner of Bock Auto, and Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company.<br /> <br /> Building a business focuses on the team you have and how to treat it like a family! We also tackled the creative benefits that entice and motivate employees more. And learn what are the most important tactics to attract and keep technicians?                    RR 477: Danny Sanchez – It is Not Rocket Science to Run a Successful ShopRR 477: Danny Sanchez – It is Not Rocket Science to Run a Successful ShopDanny Sanchez is owner and founder, of Autoshop Solutions and grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Autoshop Solutions started in 1998, when Danny founded Auto Web Solutions.

                    The Internet was starting to take off, and Danny took great interest in the powerful marketing benefits it could provide. As a successful shop owner himself, Danny used Auto Web Solutions to consult with other repair shops on their business practices and web presence.

                    In 2005, when Google launched AdWords and changed its search engine to favor local businesses, Danny saw a huge opportunity for the automotive industry to draw more clients from the Internet. With just a handful of clients and a few websites, Danny built the foundation of his company – quality, affordable, automotive websites and Internet marketing solutions, designed exclusively for the auto industry. Check Danny’s previous episodes HERE.

                    Key Talking Points:

                    • Shop owners have everything they need to be successful
                      • Culture in business- most important part of business, investment into people, everyone moving in same direction
                      • Shiny penny- latest and greatest early adopters, every time you start something new is heavy investment of time, time is a commodity in shorter demand than money
                      • Improving phone calls- starts with customer service 

                    • Cake- mobile browser
                      • Algorithm- can pick search engine within Cake but will still change results based on website speed, based on mobile response time
                      • Marketing to millennial generation

                    • Websites- anchor to everything
                      • Need to be on first page on Google
                      • Social media- social signal in community 


                    Resources:

                    • Thanks to Danny Sanchez for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

                    ]]>                    Danny Sanchez is owner and founder, of Autoshop Solutions and grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Autoshop Solutions started in 1998, when Danny founded Auto Web Solutions.

                    The Internet was starting to take off, and Danny took great interest in the powerful marketing benefits it could provide. As a successful shop owner himself, Danny used Auto Web Solutions to consult with other repair shops on their business practices and web presence.

                    In 2005, when Google launched AdWords and changed its search engine to favor local businesses, Danny saw a huge opportunity for the automotive industry to draw more clients from the Internet. With just a handful of clients and a few websites, Danny built the foundation of his company – quality, affordable, automotive websites and Internet marketing solutions, designed exclusively for the auto industry. Check Danny’s previous episodes HERE.

                    Key Talking Points:

                    • Shop owners have everything they need to be successful
                      • Culture in business- most important part of business, investment into people, everyone moving in same direction
                      • Shiny penny- latest and greatest early adopters, every time you start something new is heavy investment of time, time is a commodity in shorter demand than money
                      • Improving phone calls- starts with customer service 

                    • Cake- mobile browser
                      • Algorithm- can pick search engine within Cake but will still change results based on website speed, based on mobile response time
                      • Marketing to millennial generation

                    • Websites- anchor to everything
                      • Need to be on first page on Google
                      • Social media- social signal in community 


                    Resources:

                    • Thanks to Danny Sanchez for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

                    ]]>                    https://remarkableresults.biz/?p=27097Tue, 22 Oct 2019 04:12:39 -040032:26falsefullRR 477: Danny Sanchez - It is Not Rocket Science to Run a Successful Shop <br /> <br /> Danny Sanchez, CEO of Autoshop Solutions, likes to keep it simple and direct. Having been a successful shop owner Danny is able to share his past experience as it relates to the challenges of the day. He sees your success as the totality of the shop from the ground up! He shares some key insights that will apply to any shop or organization. We continue to build on the trending talking points that my guests say are the fundamental building blocks of a successful shop today. <br /> <br /> Some of the things we talk about are Building a culture, investing in people, using time efficiently and having better customer service. These are the key ingredients of becoming a successful owner!<br /> <br /> Danny warns that every time you start something new there is a heavy investment of time, time is a commodity in shorter demand than money. Spend it wisely                    RR 476: Chris Cloutier and Scott Brown – Productivity HacksRR 476: Chris Cloutier and Scott Brown – Productivity HacksChris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.    Autotex.me website HERE.

                    Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

                    With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

                    Scott is the founder of diag.net. Find other episodes that have featured Scott HERE.   Diag.Net HERE

                     

                    Key Talking Points:

                    • Productivity and efficiency hacks
                    • Communicate with your customers in their preferred method. Email, Text, Phone
                    • Software today is starting to think as our brains do. Smart
                    • Leverage digital technology. 
                    • Look to reduce clicks within your systems
                    • Communication is the biggest deficiency in our shops. Communication between customers, technicians, service advisor and owner
                    • Communicating policies and procedures properly and clearly.
                      • Slack App- replacement for email, nonlinear communication style, documentation
                      • Shop management system used to dispatch jobs, technicians  can communicate through it internally 
                      • Toastmasters- 1 hour a week to improve speaking skills
                      • Tablet in every bay- eliminates back and forth wasted steps, saves time

                    • Scope Creep. The good thing about software it can do anything. The bad thing about software is it can do anything
                    • Process improvements need to be a continual improvement commitment
                    • Learning to improve diagnostic methods should have the same discipline that you go through when you do to the doctor: Weight, Blood Pressure. O2 every time every car. Document so you can see the base-case and changes upon visits (a performance analysis) Follow the same steps on every diag ticket. Look for indicators. Can help with prognostics
                    • Leverage the internet and software to work for you 
                    • Laptop for every technician. Save wasted steps
                    • Every tech needs to have their laptop in their bay with two monitors.
                    • Mobile carts with test equipment
                    • Dual screens for service advisor 
                    • Virtual vehicle at the front counter for customer education- focus on customer experience, excel above and beyond than other shops. Many benefits can come from viewing these video’s with your customer
                    • Don’t work in the business, work on the business. Wake Up!
                    • FAA and Doctoring continue to be a strong theme as it relates to improving our industry as it relates to certification of ADAS and deep system and diagnostic work
                    • We must embrace technology if not a business person will go the way of blockbuster
                    • Six Sigma Lean Delighters overtime become must-haves
                      • Technology assets are delighters for the customer and the shop
                      • DVI, Tex-To-Pay, WiFi, Virtual Vehicle, LED Menu Boards, Clean, Bright


                    Resources:

                    • Thanks to Chris Cloutier and Scott Brown for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.    Autotex.me website HERE.

                    Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

                    With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

                    Scott is the founder of diag.net. Find other episodes that have featured Scott HERE.   Diag.Net HERE

                     

                    Key Talking Points:

                    • Productivity and efficiency hacks
                    • Communicate with your customers in their preferred method. Email, Text, Phone
                    • Software today is starting to think as our brains do. Smart
                    • Leverage digital technology. 
                    • Look to reduce clicks within your systems
                    • Communication is the biggest deficiency in our shops. Communication between customers, technicians, service advisor and owner
                    • Communicating policies and procedures properly and clearly.
                      • Slack App- replacement for email, nonlinear communication style, documentation
                      • Shop management system used to dispatch jobs, technicians  can communicate through it internally 
                      • Toastmasters- 1 hour a week to improve speaking skills
                      • Tablet in every bay- eliminates back and forth wasted steps, saves time

                    • Scope Creep. The good thing about software it can do anything. The bad thing about software is it can do anything
                    • Process improvements need to be a continual improvement commitment
                    • Learning to improve diagnostic methods should have the same discipline that you go through when you do to the doctor: Weight, Blood Pressure. O2 every time every car. Document so you can see the base-case and changes upon visits (a performance analysis) Follow the same steps on every diag ticket. Look for indicators. Can help with prognostics
                    • Leverage the internet and software to work for you 
                    • Laptop for every technician. Save wasted steps
                    • Every tech needs to have their laptop in their bay with two monitors.
                    • Mobile carts with test equipment
                    • Dual screens for service advisor 
                    • Virtual vehicle at the front counter for customer education- focus on customer experience, excel above and beyond than other shops. Many benefits can come from viewing these video’s with your customer
                    • Don’t work in the business, work on the business. Wake Up!
                    • FAA and Doctoring continue to be a strong theme as it relates to improving our industry as it relates to certification of ADAS and deep system and diagnostic work
                    • We must embrace technology if not a business person will go the way of blockbuster
                    • Six Sigma Lean Delighters overtime become must-haves
                      • Technology assets are delighters for the customer and the shop
                      • DVI, Tex-To-Pay, WiFi, Virtual Vehicle, LED Menu Boards, Clean, Bright


                    Resources:

                    • Thanks to Chris Cloutier and Scott Brown for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                     

                    ]]>https://remarkableresults.biz/?p=27033Fri, 18 Oct 2019 04:15:05 -040047:26falsefullChris Cloutier and Scott Brown - What does it take to become more Productive and Efficient?<br /> <br /> There are a lot of ways to become productive and efficient. There are a lot of strategies and systems that can be followed by just hearing this episode. Follow the process, improve communication, leverage to software technologies, learn to improve diagnostic methods and a whole lot more!<br /> <br /> The experts: Chris Cloutier and Scott Brown. Chris is the co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies. And Scott is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc. Together they are the productivity and efficiency duo that bring results.                    RR 475: Dirk Fuchs and Jeff Bly – Will System Training Impact a Technicians Ability to Diagnose and Improve Shops ProfitsRR 475: Dirk Fuchs and Jeff Bly – Will System Training Impact a Technicians Ability to Diagnose and Improve Shops ProfitsWhy do we shun training? It is a huge industry problem. Our trainers know that the same people show up time after time. Not many new faces. What does that say about the state of our industry? Why do we ignore the power of training? Do you know that it supports your efficiency?

                    In this episode, Dirk Fuchs Technical Training Manager at ZF Group and Jeff Bly NAPA Autotech Curriculum Developer say that many young industry techs want and need training. But why aren’t they getting it?  Why do Canadians show up for training at greater numbers than in the US? What are regarded as preferred training methods in the US versus European; knowledge-based or solutions based training? All of these questions will be answered in this podcast.

                    This episode will open your eyes to possibilities for you and your future in the industry.

                     

                    Dirk Fuchs is the ZF Aftermarket Technical Training Manager for the United States and Canada. He has uniquely designed the training department to provide programs tailored to each audience, covering the full ZF product range of ZF transmissions, Lemförder chassis, SACHS shocks and clutches and TRW Corner Module components (friction, chassis, and suspension). Programs range from sales training to technical offerings covering diagnostics and manufacturer-specific systems training.

                    Dirk started his career as a factory instructor, working with Volkswagen for 5 years. He then joined ZF, progressing from warranty management to technical training and held an integral role in the launch of the ProTech service concept for workshops in Europe. In his position now, he is responsible for the strategic direction and implementation of all technician and customer training across the market, including the roll-out of ProTech in the US.

                    Jeff Bly has 31 years of experience as an automotive diagnostics & electrical repair specialist. He is a Master ASE Certified Automobile Technician w/ L-1 Adv Level. He is also a NAPA Autotech Trainer for 10 years and a NAPA Autotech Curriculum Developer. He is an SAE Associate Member since 2007, an iATN Sponsoring Member and a MWACA Volunteer / VISION Committee Member

                     

                    Key Talking Points:

                    • Industry problem: Same people coming to training
                    • Owners do not want to send techs during the day to hands-on training
                      • If they planned to be short a tech there should not be a problem.
                      • No different than sick or vacation time.

                    • Dirk shares the European training commitment
                    • Canadians show up for training at greater numbers than in the US
                    • Many of the younger members of our industry are hungry for training
                      • They will become our future shop owners

                    • Many of our younger people work enough to support their lifestyle.
                      • Work to live vs Work to Live
                      • Pay me to go to training

                    • The industry needs an attitude change on continuing education
                    • The industry must differentiate training from a sales pitch on or for a product
                    • Successful training in US is Problem Solution Based
                      • Techs want to know the problem and how they can fix it
                      • Looking for a quick fix and repair based on previous experiences. No diagnosis
                      • Did not learn how the system works first

                    • Europeans are knowledge-based in their approach to training
                      • Know how the system works first, then talk about problems and solutions

                    • High voltage systems will require knowledge-based
                    • Powerful story on the destruction of an engine in a Hybrid Vehicle during an oil change. This is a knowledge-based ‘knowing moment’
                    • Shops need to charge more for diagnostic time. Besides the labor time has no parts profit, the cost of subscriptions and training cost the shop more.
                    • Training starts at the front counter. Charging correctly for diagnostics and more than one hour may be required.
                    • Students are asking great questions. Dirk uses imagination and creates a comfortable environment
                    • Dirk is bringing training to the workplace. Lunch and learn type events
                    • Driver education on ADAS and new tech is necessary
                    • Dirk explains what it takes to get a German rules driver license to include ADAS features
                    • Pulling codes vs pulling wave-forms and deep diag is a gap in knowledge with our consumers
                      • Showing customer the test results will help them understand the complexity of real diagnostics

                    • Too many shop owners don’t want to hear about the ‘new stuff’. It is a risk not to know. Accidents can happen (liability), vehicle damage, unsafe as OE intended is sensors and systems are not compromised.  

                    Resources:

                    • Thanks to Dirk Fuchs and Jeff Bly for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    Why do we shun training? It is a huge industry problem. Our trainers know that the same people show up time after time. Not many new faces. What does that say about the state of our industry? Why do we ignore the power of training? Do you know that it supports your efficiency?

                    In this episode, Dirk Fuchs Technical Training Manager at ZF Group and Jeff Bly NAPA Autotech Curriculum Developer say that many young industry techs want and need training. But why aren’t they getting it?  Why do Canadians show up for training at greater numbers than in the US? What are regarded as preferred training methods in the US versus European; knowledge-based or solutions based training? All of these questions will be answered in this podcast.

                    This episode will open your eyes to possibilities for you and your future in the industry.

                     

                    Dirk Fuchs is the ZF Aftermarket Technical Training Manager for the United States and Canada. He has uniquely designed the training department to provide programs tailored to each audience, covering the full ZF product range of ZF transmissions, Lemförder chassis, SACHS shocks and clutches and TRW Corner Module components (friction, chassis, and suspension). Programs range from sales training to technical offerings covering diagnostics and manufacturer-specific systems training.

                    Dirk started his career as a factory instructor, working with Volkswagen for 5 years. He then joined ZF, progressing from warranty management to technical training and held an integral role in the launch of the ProTech service concept for workshops in Europe. In his position now, he is responsible for the strategic direction and implementation of all technician and customer training across the market, including the roll-out of ProTech in the US.

                    Jeff Bly has 31 years of experience as an automotive diagnostics & electrical repair specialist. He is a Master ASE Certified Automobile Technician w/ L-1 Adv Level. He is also a NAPA Autotech Trainer for 10 years and a NAPA Autotech Curriculum Developer. He is an SAE Associate Member since 2007, an iATN Sponsoring Member and a MWACA Volunteer / VISION Committee Member

                     

                    Key Talking Points:

                    • Industry problem: Same people coming to training
                    • Owners do not want to send techs during the day to hands-on training
                      • If they planned to be short a tech there should not be a problem.
                      • No different than sick or vacation time.

                    • Dirk shares the European training commitment
                    • Canadians show up for training at greater numbers than in the US
                    • Many of the younger members of our industry are hungry for training
                      • They will become our future shop owners

                    • Many of our younger people work enough to support their lifestyle.
                      • Work to live vs Work to Live
                      • Pay me to go to training

                    • The industry needs an attitude change on continuing education
                    • The industry must differentiate training from a sales pitch on or for a product
                    • Successful training in US is Problem Solution Based
                      • Techs want to know the problem and how they can fix it
                      • Looking for a quick fix and repair based on previous experiences. No diagnosis
                      • Did not learn how the system works first

                    • Europeans are knowledge-based in their approach to training
                      • Know how the system works first, then talk about problems and solutions

                    • High voltage systems will require knowledge-based
                    • Powerful story on the destruction of an engine in a Hybrid Vehicle during an oil change. This is a knowledge-based ‘knowing moment’
                    • Shops need to charge more for diagnostic time. Besides the labor time has no parts profit, the cost of subscriptions and training cost the shop more.
                    • Training starts at the front counter. Charging correctly for diagnostics and more than one hour may be required.
                    • Students are asking great questions. Dirk uses imagination and creates a comfortable environment
                    • Dirk is bringing training to the workplace. Lunch and learn type events
                    • Driver education on ADAS and new tech is necessary
                    • Dirk explains what it takes to get a German rules driver license to include ADAS features
                    • Pulling codes vs pulling wave-forms and deep diag is a gap in knowledge with our consumers
                      • Showing customer the test results will help them understand the complexity of real diagnostics

                    • Too many shop owners don’t want to hear about the ‘new stuff’. It is a risk not to know. Accidents can happen (liability), vehicle damage, unsafe as OE intended is sensors and systems are not compromised.  

                    Resources:

                    • Thanks to Dirk Fuchs and Jeff Bly for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years, it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined workflow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                    Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                    ]]>https://remarkableresults.biz/?p=27022Tue, 15 Oct 2019 04:01:51 -040046:35falsefullRR 475: Dirk Fuchs and Jeff Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits<br /> <br /> Why do we shun training? It is a huge industry problem. Our trainers know that the same people show up time after time. Not many new faces. What does that say about the state of our industry? Why do we ignore the power of training? Do you know that it supports your efficiency?<br /> <br /> In this episode, Dirk Fuchs Technical Training Manager at ZF Group and Jeff Bly NAPA Autotech Curriculum Developer say that many young industry techs want and need training. But why aren’t they getting it? Why do Canadians show up for training at greater numbers than in the US? What are regarded as preferred training methods in the US versus European; knowledge-based or solutions based training? All of these questions will be answered in this podcast.<br /> <br /> This episode will open your eyes to possibilities for you and your future in the industry.                    RR 474: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Leaders – Part 2RR 474: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Leaders – Part 2Dan Taylor is a Senior Business Advisor with Transformers Institute and has nearly 35 years of executive management, consulting and coaching, business development and entrepreneurial experience.

                    Mr. Taylor has spent the majority of the last 18 years as a Business Consultant and Coach – Helping business owners and managers evaluate their current situation and future plans. Implementing comprehensive business plans through business diagnostics, education, management review, and strategic analysis all focused on results and sustainability.

                    Mr. Taylor has worked across a wide spectrum of industries from healthcare, manufacturing, retail services, data collection, sports equipment to educational conferences and recruiting services. One area of concentration has been in the automotive repair industry with hundreds of independent repair stores, specialty shops and automotive dealerships. Most notably he worked for a management company that served 13 states serving this group with shop equipment, management and administrative tools. Additionally, he spent time in fleet services and operations to municipalities, counties, utilities, school districts and larger independent industrial fleets.

                    Mr. Taylor earned a Baccalaureate in Business Administration and Marketing with a minor in Economics from the University of Northern Colorado. He also holds certifications as a Business Coach, Business Analyst, Six Sigma Green Belt, Human Resources, Time Management and Life Coach.

                    Dan serves on his neighborhood HOA board and has held multiple board positions with the Porsche Club of America. His passion is road course racing with his Big Mission Motorsports teammates raising funds for the Cancer Foundation, Semper Fi Fund and Salvation Army. He is married and has a son who is a civil engineer and a daughter-in-law who is a teacher. Look for Dan’s other episodes HERE.

                     

                    Key Talking Points:

                    • EQ- Emotional intelligence
                      • Self-awareness- feelings, how you view life, self-development, holding yourself accountable, relationship with yourself and others
                      • Self-responsibility- owning your actions, willing to apologize
                      • Reflection on feelings- what did you learn 

                    • Effective leadership- must have solid understandings of your own emotions and the actions that they affect those around you
                      • Ability to control unexpected emotions
                      • Knowing your own motives
                      • Taking initiative 
                      • Taking measured risks
                      • Taking responsibility
                      • Being calm and balanced 
                      • Self-confidence  
                      • Master communicator- body language 65% of communicating, be a good listener
                      • Team player
                      • Critical thinker
                      • Time management- setting priorities
                      • Flexibility
                      • Empathy- put yourself in someone else’s shoes
                      • Positive attitude- surround yourself with positive people

                    • “What I am unaware of controls me, what I am aware of empowers me.”
                    • Leadership has its different styles and strategies. How well you lead depends on how you treat followers and how you treat yourself as a shepherd towards its own flock. 
                    • Throughout time, we learned that there are different types of leaders, leaders who have different mindsets, discipline, strategies and even outlook. As you have studied lessons of leadership you may have discovered a formula that works, grows your influence and builds a team. So much of your leadership skills are about your Emotional Intelligence or EQ

                    Resources:

                    • Thanks to Dan Taylor for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    Dan Taylor is a Senior Business Advisor with Transformers Institute and has nearly 35 years of executive management, consulting and coaching, business development and entrepreneurial experience.

                    Mr. Taylor has spent the majority of the last 18 years as a Business Consultant and Coach – Helping business owners and managers evaluate their current situation and future plans. Implementing comprehensive business plans through business diagnostics, education, management review, and strategic analysis all focused on results and sustainability.

                    Mr. Taylor has worked across a wide spectrum of industries from healthcare, manufacturing, retail services, data collection, sports equipment to educational conferences and recruiting services. One area of concentration has been in the automotive repair industry with hundreds of independent repair stores, specialty shops and automotive dealerships. Most notably he worked for a management company that served 13 states serving this group with shop equipment, management and administrative tools. Additionally, he spent time in fleet services and operations to municipalities, counties, utilities, school districts and larger independent industrial fleets.

                    Mr. Taylor earned a Baccalaureate in Business Administration and Marketing with a minor in Economics from the University of Northern Colorado. He also holds certifications as a Business Coach, Business Analyst, Six Sigma Green Belt, Human Resources, Time Management and Life Coach.

                    Dan serves on his neighborhood HOA board and has held multiple board positions with the Porsche Club of America. His passion is road course racing with his Big Mission Motorsports teammates raising funds for the Cancer Foundation, Semper Fi Fund and Salvation Army. He is married and has a son who is a civil engineer and a daughter-in-law who is a teacher. Look for Dan’s other episodes HERE.

                     

                    Key Talking Points:

                    • EQ- Emotional intelligence
                      • Self-awareness- feelings, how you view life, self-development, holding yourself accountable, relationship with yourself and others
                      • Self-responsibility- owning your actions, willing to apologize
                      • Reflection on feelings- what did you learn 

                    • Effective leadership- must have solid understandings of your own emotions and the actions that they affect those around you
                      • Ability to control unexpected emotions
                      • Knowing your own motives
                      • Taking initiative 
                      • Taking measured risks
                      • Taking responsibility
                      • Being calm and balanced 
                      • Self-confidence  
                      • Master communicator- body language 65% of communicating, be a good listener
                      • Team player
                      • Critical thinker
                      • Time management- setting priorities
                      • Flexibility
                      • Empathy- put yourself in someone else’s shoes
                      • Positive attitude- surround yourself with positive people

                    • “What I am unaware of controls me, what I am aware of empowers me.”
                    • Leadership has its different styles and strategies. How well you lead depends on how you treat followers and how you treat yourself as a shepherd towards its own flock. 
                    • Throughout time, we learned that there are different types of leaders, leaders who have different mindsets, discipline, strategies and even outlook. As you have studied lessons of leadership you may have discovered a formula that works, grows your influence and builds a team. So much of your leadership skills are about your Emotional Intelligence or EQ

                    Resources:

                    • Thanks to Dan Taylor for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                    ]]>https://remarkableresults.biz/?p=26981Fri, 11 Oct 2019 04:30:12 -040032:15falsefullDan Taylor – Emotional Intelligence leads to High Performing Leaders – Part 2<br /> <br /> Leadership has its different styles and strategies. How well you lead depends on how you treat followers and how you treat yourself as a shepherd towards its own flock.<br /> <br /> Throughout time, we learned that there are different types of leaders, leaders who have different mindsets, discipline, strategies and even outlook. As you have studied lessons of leadership you may have discovered a formula that works, grows your influence and builds a team. So much of your leadership skills are about your Emotional Intelligence or EQ. We are talking EQ in Part 2 with Dan Taylor, a Senior Business Advisor at Transformers Institute<br /> <br /> We will be expanding on our discussion of Emotional Intelligence and its relevant effects on leadership as a whole and how it can impact the aftermarket industry.                    RR 473: Derek Kaufman on Augmented Reality – Closer Than You ThinkRR 473: Derek Kaufman on Augmented Reality – Closer Than You ThinkDerek Kaufman is a managing partner of Schwartz Advisors, a team of auto aftermarket experts who provide acquisition analysis, sell-side representation and growth strategy support for companies in our industry. Derek has over 40 years of experience in the transportation business and speaks nationally on the technology trends affecting auto service.  Listen to Derek’s previous episodes HERE.

                     

                    Key Talking Points:

                    • Aftermarket winners will adopt AR to:
                      • Increase diagnostic accuracy
                      • Speed removal and replacement of components
                      • Equalize technician proficiency
                      • Turn service bays faster
                      • Increase car count: guiding technician to remove and replace parts faster
                      • Attract and retain technicians to their shops

                    • Augmented reality- shop tool of the future
                      • Additional digital images, overlaying images so they look realistic
                      • Near eye video- term on how augmented reality is delivered to your eye (built into safety glasses, images appear full screen)
                      • Using technology to build technician training/guidance programs
                      • AR packages more information on wider range of vehicles and delivers straight to technicians
                      • Most manufacturers have already incorporated AR with retail 360-degree viewing


                    Link to Microsoft Hololens 2

                    Augmented Reality Elevator Repair using Hololens 

                    Resources:

                    • Thanks to Derek Kaufman for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

                    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

                    ]]>                    Derek Kaufman is a managing partner of Schwartz Advisors, a team of auto aftermarket experts who provide acquisition analysis, sell-side representation and growth strategy support for companies in our industry. Derek has over 40 years of experience in the transportation business and speaks nationally on the technology trends affecting auto service.  Listen to Derek’s previous episodes HERE.

                     

                    Key Talking Points:

                    • Aftermarket winners will adopt AR to:
                      • Increase diagnostic accuracy
                      • Speed removal and replacement of components
                      • Equalize technician proficiency
                      • Turn service bays faster
                      • Increase car count: guiding technician to remove and replace parts faster
                      • Attract and retain technicians to their shops

                    • Augmented reality- shop tool of the future
                      • Additional digital images, overlaying images so they look realistic
                      • Near eye video- term on how augmented reality is delivered to your eye (built into safety glasses, images appear full screen)
                      • Using technology to build technician training/guidance programs
                      • AR packages more information on wider range of vehicles and delivers straight to technicians
                      • Most manufacturers have already incorporated AR with retail 360-degree viewing


                    Link to Microsoft Hololens 2

                    Augmented Reality Elevator Repair using Hololens 

                    Resources:

                    • Thanks to Derek Kaufman for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                    • Love what we do, buy a cup of coffee HERE.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

                    Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

                    ]]>                    https://remarkableresults.biz/?p=26954Tue, 08 Oct 2019 04:14:52 -040027:29falsefullRR 473: Derek Kaufman on Augmented Reality - A Future Game Changer <br /> <br /> Derek Kaufman, a managing partner of Schwarts Advisors digs deep into the world of Augmented Reality. If AR lives up to its promise of faster diagnosis and faster part removal and replacement, the increase in bay turns will be the return on investment shops need to justify this technology.<br /> <br /> Derek says Augmented reality will be an important tool in our not too distant future. The Army and Airforce mechanics have been using augmented reality for a few years to repair really sophisticated electromechanical systems.                    RR 472: Jeff Rudnick – Marketing Do or DieRR 472: Jeff Rudnick – Marketing Do or DieJeff  Rudnick has been involved in the Automotive Industry since 1993. He spent 9 years as a Manufacturer’s Representative selling Automotive Parts and Accessories to clients in the Pacific Northwest. During that time, he worked directly with dozens of Manufacturers and Importers of Parts and Accessories to find distribution across all levels of the Automotive Industry.

                    Jeff founded The Rudnick Group in 2002 calling directly on Automotive Repair Facilities to serve their marketing needs. Initially, The Rudnick Group focused on Reminder Mailers utilizing CustomerLink’s services; this relationship continued until CustomerLink sold to Intuit. Quickly, The Rudnick Group added Brand Development, Website Design and Management, Web Marketing Services and a comprehensive Direct Mail offering. The Rudnick Group became Pit Crew Marketing in 2006 when eWardMe Auto Shop Rewards was launched.

                    Jeff is an avid skier, backpacker, mountain biker and traveler. Jeff’s home base is currently The Big Island of Hawaii just outside Hilo. Listen to Jeff’s other episodes HERE.

                    Key Talking Points:

                    • Marketing is one of the most important jobs in the business
                    • Marketing helps build relationships
                    • Most look for marketing solutions rather than implementing and tracking results- accountability
                    • Communication gap with owner and employees- everyone needs to be on board and aware
                      • Does your team know what type of reminders or how often reminder cards are going out   

                    • Measurements of specific campaigns are not being done
                    • A bonus structure can include marketing milestones, gross margin, rewards cards, reviews among others 
                    • Shop owners are governed by the ‘laws’ of retail 
                      • Have to educate customers with any programs/offers- all customers treated equally
                      • Do not judge your customers especially the “one and done’s”

                    • Loyalty cards can reduce one and done’s and improve household spend 
                    • Need to have a brand. Own your brand and logo
                    • Must have a strong web presence
                    • Your customer database is valuable. Secure it and use it

                    Resources:

                    • Thanks to Jeff Rudnik for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit has been involved in the Automotive Industry since 1993. He spent 9 years as a Manufacturer’s Representative selling Automotive Parts and Accessories to clients in the Pacific Northwest. During that time, he worked directly with dozens of Manufacturers and Importers of Parts and Accessories to find distribution across all levels of the Automotive Industry.

                    Jeff founded The Rudnick Group in 2002 calling directly on Automotive Repair Facilities to serve their marketing needs. Initially, The Rudnick Group focused on Reminder Mailers utilizing CustomerLink’s services; this relationship continued until CustomerLink sold to Intuit. Quickly, The Rudnick Group added Brand Development, Website Design and Management, Web Marketing Services and a comprehensive Direct Mail offering. The Rudnick Group became Pit Crew Marketing in 2006 when eWardMe Auto Shop Rewards was launched.

                    Jeff is an avid skier, backpacker, mountain biker and traveler. Jeff’s home base is currently The Big Island of Hawaii just outside Hilo. Listen to Jeff’s other episodes HERE.

                    Key Talking Points:

                    • Marketing is one of the most important jobs in the business
                    • Marketing helps build relationships
                    • Most look for marketing solutions rather than implementing and tracking results- accountability
                    • Communication gap with owner and employees- everyone needs to be on board and aware
                      • Does your team know what type of reminders or how often reminder cards are going out   

                    • Measurements of specific campaigns are not being done
                    • A bonus structure can include marketing milestones, gross margin, rewards cards, reviews among others 
                    • Shop owners are governed by the ‘laws’ of retail 
                      • Have to educate customers with any programs/offers- all customers treated equally
                      • Do not judge your customers especially the “one and done’s”

                    • Loyalty cards can reduce one and done’s and improve household spend 
                    • Need to have a brand. Own your brand and logo
                    • Must have a strong web presence
                    • Your customer database is valuable. Secure it and use it

                    Resources:

                    • Thanks to Jeff Rudnik for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                    ]]>https://remarkableresults.biz/?p=26613Fri, 04 Oct 2019 04:07:21 -040023:25falsefullJeff Rudnick - Marketing Do or Die<br /> <br /> We are talking about marketing. For some, it is like a root canal, for others they love pulling every marketing lever they have to generate traffic, loyalty, and revenue. You may dispute this, but marketing is one of the most important jobs in the company.<br /> <br /> I’m with Jeff Rudnick from Pit Crew Marketing creator of eWardMe Auto Shop Reward card. Just one of Jeff’s areas of expertise is loyalty cards, however, he can talk on just about anything marketing. He is providing some great insights into the barrier he sees between management and the front of the store. <br /> <br /> He says we are governed by the laws of retail, he provides some insights into converting ‘one and done’ customers into long-termers and shares his thoughts on measuring your marketing efforts. But he sees a huge communication gap between ownership and the service advisor as it relates to marketing campaigns.                    RR 471: Vin Waterhouse on Intensive Labor Rates & Financial BenchmarksRR 471: Vin Waterhouse on Intensive Labor Rates & Financial BenchmarksVincent B. Waterhouse (Vin) is the president and founder of The Waterhouse Group, (TWG), an automotive Accounting, Training and Coaching company. He has over thirty years of experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners, part store owners and outside salespeople.

                    He has written magazine articles and authored private label courses for NAPA, Parts Plus and others in the aftermarket. He has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners and parts distribution center management teams across the United States including Alaska, Hawaii, Canada, and Guam. He is a pioneer in his field and author of “The Labor Factory” and the “NAPA exclusive AutoCare Financial G.P.S.”

                    On another level, he authored “The Three Mile Survey” and sales courses for jobber owners, store managers, and factory representatives. His workshops have revolutionized the way professional technicians and shop owners interact with their parts suppliers. He is rated as an excellent instructor whose past personal experience helps attendees succeed at their businesses. Vin Waterhouse is a master motivator, able to relate to his audience, and a sought-after speaker at conventions and professional group meetings on topics such as sales, marketing, operations, and finance.

                    Prior to founding Automotive Aftermarket Consulting Group (AACG) in 1986, and The Waterhouse Group Inc. in 1997, he held positions as a Stock Room Mgr, Sales representative, Market Development Manager, General Manager, and Regional Manager, with profit and loss accountability, for NAPA, ITT Automotive Distributors Division, and former CARQUEST.

                    A veteran of the U.S. Navy, he holds a B.S. in Business Administration and Accounting from the Plymouth State University of New Hampshire. In 1973, he cut short his pursuit of a law degree to work full time in the automotive field.

                    Beginning with the year 2000 he has made an arrangement to work with NAPA on an exclusive basis as a consultant and business trainer across the USA. Look for Vin’s other episode’s HERE.

                     

                    Key Talking Point
                    • Parts pricing transparency- the internet and parts storesParts per avg vehicle (ICE) 28-30.000, electric (EV) has 7-10,000
                    • Make money in labor not parts for future- profit in labor is double the profit in parts
                    • Average shop bills 334 hours/month- before 80% parts and labor, now 30% parts and labor 
                    • Business owners afraid of losing customers with higher labor rates will find a big financial/profit squeeze.
                    • They are going to be faced with less parts per vehicle as technology brings on more diagnostic work. A labor rate adjustment will be necessary in order to generate the right income to sustain your business.  
                    • “Labor Intensive” Labor Rates consider less parts sold per hour
                    • Plumbers and electricians figured this out
                    • Benchmarks have a shelf life
                    • Benchmarks can show you an area of your business that needs attention
                    • Website: Vinwaterhouse.com
                    • Password: vinwaterhousenapaautocare (Move curser all the way to the left before entering Password)Calculate what percent of the business is labor and parts, gross profit per billed hour between parts and labor
                    • Financial GPS- Napa toolAutocare GPS- benchmarks in 66 categories for shops and average of top 25% most profitable shops (based on net profit)

                     

                    Resources:

                    • Thanks to Vin Waterhouse for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Link to website HERE.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:

                    Facebook  Twitter  Linked In   Email   Events   Speaking

                    Subscribe to a mobile listening app HERE.

                    As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

                    The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

                    ]]>                    Vincent B. Waterhouse (Vin) is the president and founder of The Waterhouse Group, (TWG), an automotive Accounting, Training and Coaching company. He has over thirty years of experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners, part store owners and outside salespeople.

                    He has written magazine articles and authored private label courses for NAPA, Parts Plus and others in the aftermarket. He has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners and parts distribution center management teams across the United States including Alaska, Hawaii, Canada, and Guam. He is a pioneer in his field and author of “The Labor Factory” and the “NAPA exclusive AutoCare Financial G.P.S.”

                    On another level, he authored “The Three Mile Survey” and sales courses for jobber owners, store managers, and factory representatives. His workshops have revolutionized the way professional technicians and shop owners interact with their parts suppliers. He is rated as an excellent instructor whose past personal experience helps attendees succeed at their businesses. Vin Waterhouse is a master motivator, able to relate to his audience, and a sought-after speaker at conventions and professional group meetings on topics such as sales, marketing, operations, and finance.

                    Prior to founding Automotive Aftermarket Consulting Group (AACG) in 1986, and The Waterhouse Group Inc. in 1997, he held positions as a Stock Room Mgr, Sales representative, Market Development Manager, General Manager, and Regional Manager, with profit and loss accountability, for NAPA, ITT Automotive Distributors Division, and former CARQUEST.

                    A veteran of the U.S. Navy, he holds a B.S. in Business Administration and Accounting from the Plymouth State University of New Hampshire. In 1973, he cut short his pursuit of a law degree to work full time in the automotive field.

                    Beginning with the year 2000 he has made an arrangement to work with NAPA on an exclusive basis as a consultant and business trainer across the USA. Look for Vin’s other episode’s HERE.

                     

                    Key Talking Point
                    • Parts pricing transparency- the internet and parts storesParts per avg vehicle (ICE) 28-30.000, electric (EV) has 7-10,000
                    • Make money in labor not parts for future- profit in labor is double the profit in parts
                    • Average shop bills 334 hours/month- before 80% parts and labor, now 30% parts and labor 
                    • Business owners afraid of losing customers with higher labor rates will find a big financial/profit squeeze.
                    • They are going to be faced with less parts per vehicle as technology brings on more diagnostic work. A labor rate adjustment will be necessary in order to generate the right income to sustain your business.  
                    • “Labor Intensive” Labor Rates consider less parts sold per hour
                    • Plumbers and electricians figured this out
                    • Benchmarks have a shelf life
                    • Benchmarks can show you an area of your business that needs attention
                    • Website: Vinwaterhouse.com
                    • Password: vinwaterhousenapaautocare (Move curser all the way to the left before entering Password)Calculate what percent of the business is labor and parts, gross profit per billed hour between parts and labor
                    • Financial GPS- Napa toolAutocare GPS- benchmarks in 66 categories for shops and average of top 25% most profitable shops (based on net profit)

                     

                    Resources:

                    • Thanks to Vin Waterhouse for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Link to website HERE.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:

                    Facebook  Twitter  Linked In   Email   Events   Speaking

                    Subscribe to a mobile listening app HERE.

                    As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

                    The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

                    ]]>                    https://remarkableresults.biz/?p=26895Tue, 01 Oct 2019 03:13:00 -040031:11falsefullRR 471: Vin Waterhouse on Intensive Labor Rates and Financial Benchmarks Are you aware that you are selling fewer parts? Do you understand that the hours of diagnostic work you do does not reflect the typical parts sales per hour that your financial business model has generated in the past? So what you say. Ouch! The wrong attitude. You are bleeding to death and the math exists to prove it. You must pay attention to having an intensive or recovery labor rate. In this episode with legacy aftermarket coach and trainer, Vin Waterhouse, we get into the power and value of benchmarks and how to calculate a recovery labor rate. If you are not happy with your net operating income (your bottom line) vs the hard work and time you spend at your business, then Vin may just help you formulate some next very important moves you need to make, so your financial strength improves. Vin Waterhouse is President and Founder of The Waterhouse Group, an automotive Accounting, Training, and Coaching.                    RR 470: Automotive Students Speak Out on Their FutureRR 470: Automotive Students Speak Out on Their FutureGuests Travis Mawhir, Ryan Kostek, and Jarrett Laska

                    Automotive students at SUNY – Erie Community College (State University of New York, Erie County located in Orchard Park, NY)

                    Key Talking Points:

                    • AAS Degree with liberal arts included
                    • Starting wages after college
                    • Student debt 
                    • Some have applied for scholarships, have not qualified
                    • Travis is a veteran and his GI Bill is running out
                    • Travis is comparing a starting wage as a machinist vs auto tech
                    • Internships
                    • Automotive industry excites Travis vs machining because  technology is moving very fast
                    • Improvements: Have an open lab for students own vehicles and more lot space
                    • Affordability to purchase tools
                    • Mentoring is very important
                    • Dealers vs independents
                    • A bright future exists if you want to work hard 

                     

                    Resources:

                    • Thanks to Travis Mawhir, Ryan Kostek, and Jarrett Laska for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                     

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a free mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                     

                    ]]>                    Guests Travis Mawhir, Ryan Kostek, and Jarrett Laska

                    Automotive students at SUNY – Erie Community College (State University of New York, Erie County located in Orchard Park, NY)

                    Key Talking Points:

                    • AAS Degree with liberal arts included
                    • Starting wages after college
                    • Student debt 
                    • Some have applied for scholarships, have not qualified
                    • Travis is a veteran and his GI Bill is running out
                    • Travis is comparing a starting wage as a machinist vs auto tech
                    • Internships
                    • Automotive industry excites Travis vs machining because  technology is moving very fast
                    • Improvements: Have an open lab for students own vehicles and more lot space
                    • Affordability to purchase tools
                    • Mentoring is very important
                    • Dealers vs independents
                    • A bright future exists if you want to work hard 

                     

                    Resources:

                    • Thanks to Travis Mawhir, Ryan Kostek, and Jarrett Laska for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                     

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a free mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                     

                    ]]>                    https://remarkableresults.biz/?p=26862Fri, 27 Sep 2019 04:12:59 -040031:29falsefullRR 470: Automotive Students Speak Out on Their Future<br /> <br /> An interview with three automotive technology students who share their outlook on their schooling and so much more. I’m with Travis Mawhir, Ryan Kostek, and Jarrett Laska three automotive post-secondary students from the State University of NY at ERIE. <br /> <br /> I enjoyed sitting with these three students at the college to hear them give their perspective on mentoring, starting wage college debt, tools, and independents vs dealership opportunities. I’m with Travis Mawhir, <br /> Ryan Kostek, and Jarrett Laska. Listen to what these automotive students are thinking at this stage in their lives Join me for a refreshing and interesting view of our future talent                    RR 469: ASA Technology and Telematics Forum 2019RR 469: ASA Technology and Telematics Forum 2019Welcome to ASA Technology and Telematics Forumn 2019 and this episode contains transformational information that you’ll need to know and want to know.

                    Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone.

                    Bill Nalu’s Previous Episodes HERE.

                    Frank Leutz from Desert Car Care in Chandler, AZ.  Frank has a weekly radio ‘call in show’ called ‘Wrench Nation’. Frank also does a video feature called ‘Inside the Garage’ where he discusses vehicle failures and cures.

                    Listen to Frank’s previous episodes HERE.

                    ASA Technology and Telematics Forumn 2019

                    Key Talking Points:

                    • Access to data
                    • The psychological effect of autonomous vehicles- pedestrians crossing, security testing etc
                    • Augmented reality in testing- simulated
                    • Supply and demand- tech shortage, fewer vehicles on the road but those vehicles will be running more mileage. Less traffic congestion, smarter vehicle communication
                    • Dealerships locking data from independent shops will have negative effect on both
                    • GM strategy- zero congestion, zero emissions, and zero crashes in future
                    • Technology is the new cornerstone of our industry
                    • Discussion of Turo
                    • Balance of cybersecurity and access to data

                     

                    Talk soon,

                     

                     

                     

                    Resources:

                    • Thanks to Bill Nalu and Frank Leutz for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

                    Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

                    ]]>                    Welcome to ASA Technology and Telematics Forumn 2019 and this episode contains transformational information that you’ll need to know and want to know.

                    Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone.

                    Bill Nalu’s Previous Episodes HERE.

                    Frank Leutz from Desert Car Care in Chandler, AZ.  Frank has a weekly radio ‘call in show’ called ‘Wrench Nation’. Frank also does a video feature called ‘Inside the Garage’ where he discusses vehicle failures and cures.

                    Listen to Frank’s previous episodes HERE.

                    ASA Technology and Telematics Forumn 2019

                    Key Talking Points:

                    • Access to data
                    • The psychological effect of autonomous vehicles- pedestrians crossing, security testing etc
                    • Augmented reality in testing- simulated
                    • Supply and demand- tech shortage, fewer vehicles on the road but those vehicles will be running more mileage. Less traffic congestion, smarter vehicle communication
                    • Dealerships locking data from independent shops will have negative effect on both
                    • GM strategy- zero congestion, zero emissions, and zero crashes in future
                    • Technology is the new cornerstone of our industry
                    • Discussion of Turo
                    • Balance of cybersecurity and access to data

                     

                    Talk soon,

                     

                     

                     

                    Resources:

                    • Thanks to Bill Nalu and Frank Leutz for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

                    Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

                    ]]>                    https://remarkableresults.biz/?p=26834Tue, 24 Sep 2019 04:23:50 -040028:23falsefullRR 469: Technology and Telematics Forum 2019<br /> <br /> This episode contains transformational information that you’ll need to know and want to know. The more you know the better decisions you’ll make in steering the strategy of your business. Better yet the knowledge will keep you on your tech edge.<br /> <br /> We heard topics ranging from the psychological effect of autonomous vehicles, simulated augmented reality testing, and specific strategies from Ford and GM. We learned about the work of Debra Bezzina the Managing Director of the Center for Connected and Automated Transportation, University of Michigan Transportation Research Institute. Trust me you'll want to hear about what Debra is working on.<br /> <br /> This ‘brain drain’ panel includes Bill Nalu of Interstate Auto Care in Madison Heights, Michigan and Frank Leutz from Desert Car Care in Chandler, AZ.<br /> <br /> Find the talking points and the Bios at remarkableresults.biz/e469. My big take-a-way is the discussion of balancing cybersecurity and access to data. As I said earlier, get your geek on!                    RR 468: Mitch Schneider – Misfire: What to Do When Things Aren’t Running on All CylindersRR 468: Mitch Schneider – Misfire: What to Do When Things Aren’t Running on All CylindersMitch Schneider released the novel MISFIRE: What to Do When Everything Isn’t Running on All Cylinders.

                    Mitch will give you a glimpse into the book and how he sees it helping aftermarket professionals improve their lives and their business. He shares the genesis of the book and his work to complete it so all aftermarketers benefit. It started as an outline seven years ago, to a full-fledged 300+ paged novel that has, I believe, a unique feature. Short chapters. No doubt the book will read easy and teach many.

                    Mitch Schneider is a fourth-generation “mechanic/technician” recognized as a champion of service dealer and technician causes. Mitch is an award-winning journalist, former shop owner, and published novelist. For more than 37 years, Mitch operated Schneider’s Automotive — a successful 6-bay, family-owned and operated service facility in Simi Valley, Calif.

                    Mitch has recent great news on the biggest challenge in his life as he has taken on  Primary Myelofibrosis, a rare bone cancer, head-on. He is in his recovery after a successful stem cell /bone marrow transplant in April 2019. I’m so glad to have him back to discuss his novel Misfire: What to Do When Things Aren’t Running on All Cylinders.

                    Look for Mitch’s other episodes HERE.

                    Find the book at www.misfirebook.com or on the books page on this website

                    Key Lessons from the Book:

                    • The stress, pressure, and anxiety of trying to support a business that is marginal or failing
                    • The impact that can have on a shop owner’s personal life: On their financial life
                    • The availability of tools and technologies to ‘fix’ a shop and the folks who refuse to take advantage of them
                    • The critical impact the Body/Mind Connection can have on success
                    • The critical role understanding 4-Cycle Internal Combusting Engine function can have fixing your business
                    • The impact elements of Eastern Philosophy and Martial Arts can have when integrated into your business: power, force vs impact, balance, flexibility, being grounded, centered, etc.

                    Resources:

                    • Thanks to Mitch Scheider for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                     

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a free mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                    ]]>                    Mitch Schneider released the novel MISFIRE: What to Do When Everything Isn’t Running on All Cylinders.

                    Mitch will give you a glimpse into the book and how he sees it helping aftermarket professionals improve their lives and their business. He shares the genesis of the book and his work to complete it so all aftermarketers benefit. It started as an outline seven years ago, to a full-fledged 300+ paged novel that has, I believe, a unique feature. Short chapters. No doubt the book will read easy and teach many.

                    Mitch Schneider is a fourth-generation “mechanic/technician” recognized as a champion of service dealer and technician causes. Mitch is an award-winning journalist, former shop owner, and published novelist. For more than 37 years, Mitch operated Schneider’s Automotive — a successful 6-bay, family-owned and operated service facility in Simi Valley, Calif.

                    Mitch has recent great news on the biggest challenge in his life as he has taken on  Primary Myelofibrosis, a rare bone cancer, head-on. He is in his recovery after a successful stem cell /bone marrow transplant in April 2019. I’m so glad to have him back to discuss his novel Misfire: What to Do When Things Aren’t Running on All Cylinders.

                    Look for Mitch’s other episodes HERE.

                    Find the book at www.misfirebook.com or on the books page on this website

                    Key Lessons from the Book:

                    • The stress, pressure, and anxiety of trying to support a business that is marginal or failing
                    • The impact that can have on a shop owner’s personal life: On their financial life
                    • The availability of tools and technologies to ‘fix’ a shop and the folks who refuse to take advantage of them
                    • The critical impact the Body/Mind Connection can have on success
                    • The critical role understanding 4-Cycle Internal Combusting Engine function can have fixing your business
                    • The impact elements of Eastern Philosophy and Martial Arts can have when integrated into your business: power, force vs impact, balance, flexibility, being grounded, centered, etc.

                    Resources:

                    • Thanks to Mitch Scheider for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                     

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a free mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                    ]]>                    https://remarkableresults.biz/?p=26802Fri, 20 Sep 2019 04:23:32 -040037:30falsefullMitch Schneider - Legacy Industry Influencer.<br /> <br /> You know Mitch Schneider. He is truly a legacy icon of our industry. He has dedicated his life to run a great shop for decades and at the same time write and speak to help our industry grow. There isn’t an issue that he hasn’t tackled where his reader could take his wisdom and improve themselves and their business.<br /> <br /> One thing I wanted to know is how did it all start. If you are a Mitch Schneider fan or follower you may not know this story. You’ll hear how Mitch found his stride and passion for helping the industry by writing and speaking on industry challenges and solutions. <br /> <br /> Coming up is a very transparent and personal discussion with Mitch in a way that you may have never heard before. He is also sharing with you his biggest challenge of his life and his extreme confidence in his total recovery. It is in nature to win.                    RR 467: Servando Orozco on FranchisingRR 467: Servando Orozco on FranchisingServando Orozco is CEO and founder of Orozco’s Auto Service. It is a four-store operation based out of Long Beach, CA.  He also founded Orozcos Franchise, he is a public speaker, he is an Author of Orozco’s Nuts and bolts, he is a consultant and personal coach for auto repair shops. Servando is an Experienced Owner with a demonstrated history of working in the automotive industry. He is a strong business development professional. 

                    Franchising is nothing new to business or even in the aftermarket. However listening to Servando explain his passion to franchise his business model, may just provide you a new insight on succession planning.

                    Key Talking Points:

                    • Learn how and why Servando Orozcos created a certified Franchise in California
                    • Franchising Disclosure Document- public document includes how the business runs, payment, expectations, royalties, marketing, regulations
                    • Franchisee’s need assistance, guidance, support, operations
                    • Each service operation has these basic personalities: Sales, Technicians and Who Runs the Show
                      • You can’t do all three

                    • Franchise owners can work on the future because the systems, marketing, processes and disciplines are already defined
                    • 5 commitments: Profit, Production, Average Repair Order, Car Count, Happy Customers
                    • He is looking for people who have a great attitude, aptitude, ethics and are willing to be coached
                    • He believes marketing a shop is one of the most critical jobs that need to be done. He will help his franchisee’s with their marketing
                    • Marketing franchise business- focus on helping people become business owners (technicians, service advisors, managers) and existing store owners that want a buyout
                    • The franchise is a template for business- sharing systems, educating about business numbers
                    • NAPA is supporting his Franchisee’s at becoming an AutoCare
                    • This model may help shop owners with their succession plan
                    • Looking for people with the same values and culture- franchise success is Servando’s success
                    • The franchisee must be involved with the community (3% giving back)
                    • The goal is to open 10 locations

                    Orozco’s Service Website

                    Talk soon,

                     

                     

                     

                    Resources:

                    • Thanks to Servando Orozco for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

                    ]]>                    Servando Orozco is CEO and founder of Orozco’s Auto Service. It is a four-store operation based out of Long Beach, CA.  He also founded Orozcos Franchise, he is a public speaker, he is an Author of Orozco’s Nuts and bolts, he is a consultant and personal coach for auto repair shops. Servando is an Experienced Owner with a demonstrated history of working in the automotive industry. He is a strong business development professional. 

                    Franchising is nothing new to business or even in the aftermarket. However listening to Servando explain his passion to franchise his business model, may just provide you a new insight on succession planning.

                    Key Talking Points:

                    • Learn how and why Servando Orozcos created a certified Franchise in California
                    • Franchising Disclosure Document- public document includes how the business runs, payment, expectations, royalties, marketing, regulations
                    • Franchisee’s need assistance, guidance, support, operations
                    • Each service operation has these basic personalities: Sales, Technicians and Who Runs the Show
                      • You can’t do all three

                    • Franchise owners can work on the future because the systems, marketing, processes and disciplines are already defined
                    • 5 commitments: Profit, Production, Average Repair Order, Car Count, Happy Customers
                    • He is looking for people who have a great attitude, aptitude, ethics and are willing to be coached
                    • He believes marketing a shop is one of the most critical jobs that need to be done. He will help his franchisee’s with their marketing
                    • Marketing franchise business- focus on helping people become business owners (technicians, service advisors, managers) and existing store owners that want a buyout
                    • The franchise is a template for business- sharing systems, educating about business numbers
                    • NAPA is supporting his Franchisee’s at becoming an AutoCare
                    • This model may help shop owners with their succession plan
                    • Looking for people with the same values and culture- franchise success is Servando’s success
                    • The franchisee must be involved with the community (3% giving back)
                    • The goal is to open 10 locations

                    Orozco’s Service Website

                    Talk soon,

                     

                     

                     

                    Resources:

                    • Thanks to Servando Orozco for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

                    ]]>                    https://remarkableresults.biz/?p=26785Tue, 17 Sep 2019 04:16:38 -040024:21falsefullServando Orozco - A Franchising Business Template for the Aftermarket<br /> <br /> Servando Orozco, CEO and founder of Orozco's Auto Service owns a four-store operation based out of Long Beach, CA. Franchising is nothing new to business or even in the aftermarket. Listen to Servando explain his passion for his franchise model and the value he is offering. <br /> <br /> Servando shares his goals on his franchise model, how it can help a struggling shop owner and also create a pathway for succession for just about to retire shop owners.<br /> <br /> Have you ever thought about doing what you love and have your franchisor guide you with systems, training, and marketing? Then listen intently. This concept may be a big part of our future.                    RR 466: Mike Davidson – Compliance to Wage and Hour Rules for Aftermarket ProfessionalsRR 466: Mike Davidson – Compliance to Wage and Hour Rules for Aftermarket ProfessionalsMike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years  and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row.  He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episode HERE.

                     

                    Key Talking Points:

                      • There are many interpretations of wage and hour and rules
                      • As Mike sat through a department of labor (DOL) seminar on wage and hour he realized that he would take his newfound knowledge and further research and write a book specific to the service side of the aftermarket
                      • The definition of compensatory duties is key. “Anytime spent benefiting the employer”
                      • Look back is three years


                    • Time tracking is one of the most important elements of getting through a DOL audit  
                    • Mike show in the book that a 50¢ mistake can cost $60,000 in fines
                    • In the wage and hour law section 206 (establish minimum wage) and 207 (establish overtime ‘premium pay’ rules) and 213 (establishes exemptions)  
                      • In section 213B section 10 explains the auto dealer not the aftermarket. However, we believe it lends itself to our industry. Many shop owners get caught here. It specifically says it does not apply to commercial garages. A legal advisor in wage and hour is needed to keep you compliant.

                    • Interpretation of hourly and exempt classification
                    • To keep compliant Mike created a regular rate calculator (spreadsheet) to maintain compliance to the law. It calculates the regular and overtime rate
                    • Audits. The DOL believes everyone is hourly unless an exemption applies. Exemptions is where the gray areas are.
                      • Attorney’s are not allowed to be in interviews with your employees
                      • Job Description will guide the interview

                    • State laws will protect employee greater than federal
                    • Mike’s book pertains to Federal law
                    • Be very careful on Administrative exemptions 
                    • His biggest discovery in researching the book is timekeeping and signed by the employee
                    • Mike uses Time Clock Plus to track time
                    • Mike helps you understand how a training rate figures into compensation

                     

                    Link to get Mike’s Book Wage and Hour Compliance: https://www.industryessentials.net/

                    Resources:

                    • Thanks to Mike Davidson for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                     

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a free mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts...]]>Mike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years  and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row.  He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episode HERE.

                     

                    Key Talking Points:

                      • There are many interpretations of wage and hour and rules
                      • As Mike sat through a department of labor (DOL) seminar on wage and hour he realized that he would take his newfound knowledge and further research and write a book specific to the service side of the aftermarket
                      • The definition of compensatory duties is key. “Anytime spent benefiting the employer”
                      • Look back is three years


                    • Time tracking is one of the most important elements of getting through a DOL audit  
                    • Mike show in the book that a 50¢ mistake can cost $60,000 in fines
                    • In the wage and hour law section 206 (establish minimum wage) and 207 (establish overtime ‘premium pay’ rules) and 213 (establishes exemptions)  
                      • In section 213B section 10 explains the auto dealer not the aftermarket. However, we believe it lends itself to our industry. Many shop owners get caught here. It specifically says it does not apply to commercial garages. A legal advisor in wage and hour is needed to keep you compliant.

                    • Interpretation of hourly and exempt classification
                    • To keep compliant Mike created a regular rate calculator (spreadsheet) to maintain compliance to the law. It calculates the regular and overtime rate
                    • Audits. The DOL believes everyone is hourly unless an exemption applies. Exemptions is where the gray areas are.
                      • Attorney’s are not allowed to be in interviews with your employees
                      • Job Description will guide the interview

                    • State laws will protect employee greater than federal
                    • Mike’s book pertains to Federal law
                    • Be very careful on Administrative exemptions 
                    • His biggest discovery in researching the book is timekeeping and signed by the employee
                    • Mike uses Time Clock Plus to track time
                    • Mike helps you understand how a training rate figures into compensation

                     

                    Link to get Mike’s Book Wage and Hour Compliance: https://www.industryessentials.net/

                    Resources:

                    • Thanks to Mike Davidson for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                     

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In   Email    Events    Speaking

                    Subscribe to a free mobile listening app HERE.

                    This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                    ]]>https://remarkableresults.biz/?p=26727Fri, 13 Sep 2019 04:11:33 -040031:36falsefullRR 463: Mike Davidson - Wage and Hour Laws and Keeping Compliant<br /> <br /> As you go through this episode you’ll understand the intricacies of getting your employee’s pay reflective of the department of labor laws. It is not as easy as you have come to manage.<br /> <br /> Mike Davidson from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years and a business owner for over 18. Mike Davidson is an AMI graduate, an ASE Master Technician, is a part-time Elite Worldwide coach and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row. Mike helped start the Little Rock chapter of ASA and is currently an officer.<br /> <br /> Mike tells the story of why he wrote the book. He’s been a big contributor to his aftermarket peers and this book is another example of Mike’s tenacity to get it right.<br /> There are a lot of things to take note of especially when you need to conform to the letter of the law both Federal and State as it relates to wage and hour.<br /> <br /> This is no smoke and mirrors. I recall friends who got burned on paying bonuses and which employees qualified to be salary.                    RR 465: Tom Ham – Your Only Competitor is YourselfRR 465: Tom Ham – Your Only Competitor is YourselfTom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.

                    Key Talking Points:

                    • The only competition I  have is Myself
                    • The only person you should try to be better than is the person you were yesterday
                    • Looking to be better than yesterday both individually and with  team basis
                    • Being better than “best practices”
                    • What can you do that makes your business stand apart? Implementing new technology
                    • Find out what your strengths are and build from there- release control and delegate to others what you do not excel at and focus on your strengths
                    • Don’t look for ideas, listen for them
                    • Everything you’ve ever done since you were born, there was a point in time you’ve never done it before – Try everything for the first time and develop it from there 
                    • If you compete with others you become bitter. If you compete with yourself you become better
                    • They wanna see you do good, but never better than them. Remember that.
                    • You’ve always had the power, my dear, you just had to learn it for yourself. The Wizard of Oz
                    • If you do what you’ve always done, you’ll get what you’ve always gotten. Quote attributed to many authors

                    Talk soon,

                     

                     

                     

                    Resources:

                    • Thanks to Tom Ham for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

                    ]]>                    Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.

                    Key Talking Points:

                    • The only competition I  have is Myself
                    • The only person you should try to be better than is the person you were yesterday
                    • Looking to be better than yesterday both individually and with  team basis
                    • Being better than “best practices”
                    • What can you do that makes your business stand apart? Implementing new technology
                    • Find out what your strengths are and build from there- release control and delegate to others what you do not excel at and focus on your strengths
                    • Don’t look for ideas, listen for them
                    • Everything you’ve ever done since you were born, there was a point in time you’ve never done it before – Try everything for the first time and develop it from there 
                    • If you compete with others you become bitter. If you compete with yourself you become better
                    • They wanna see you do good, but never better than them. Remember that.
                    • You’ve always had the power, my dear, you just had to learn it for yourself. The Wizard of Oz
                    • If you do what you’ve always done, you’ll get what you’ve always gotten. Quote attributed to many authors

                    Talk soon,

                     

                     

                     

                    Resources:

                    • Thanks to Tom Ham for his contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                    • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                    Be socially involved and in touch with the show:
                    Facebook   Twitter   Linked In    Email    Events    Speaking

                    Subscribe to a mobile listening app HERE.

                    The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

                    ]]>                    https://remarkableresults.biz/?p=26722Tue, 10 Sep 2019 04:26:32 -040026:43falsefullTom Ham - Your Only Real Competitor is Yourself <br /> <br /> Remarkable Results Radio episode 465. There is one way to keep yourself motivated and keep your competitive fire burning at whatever stage you are in your business, and that is knowing how to compete with yourself. <br /> <br /> What pushes you out of bed early in the morning? If you could, could you compete with yourself? Do you know how to be a better version of you than yesterday? The only person you should try to be better than is the person you were yesterday!<br /> <br /> Tom Ham is the creator and owner of Automotive Management Network, a 12,000 plus member website dedicated to the exchange of vehicle service management information. Implementing newer techs and finding out the strengths are keys to success.                    RR 464: YouTube – Benefit or Burden Part 1RR 464: YouTube – Benefit or Burden Part 1Paul Danner, aka ScannerDanner on YouTube clears up the misconception that his name is not “Dan,” which he gets all the time. People think his name is Dan and he added “ner”  to rhyme with “Scanner”? He says it is not true and that that it would be really stupid!!!!

                    His career in the automotive field started as a junior in high school in 1990. He took two years of auto mechanics in high school, then another two-year program (post-secondary) at Rosedale Technical College in Pittsburgh (where he now teaches). After Rosedale, Paul entered the field and worked full time for about 8 years before coming back to teach at the school. This September 2018, Paul will be starting his 18th year as an automotive instructor. Listen to Paul’s previous episodes HERE.

                    Brin Kline is the owner of Assured Auto Works in Melbourne, FL.  His career in automotive repair spans 17 years with nearly 8 years as an owner.

                    Brin knows that the automotive repair industry is ever-changing.  Diagnosing and repairing automobiles of today have many more requirements for up to date training than they did in years past.  Today, a technician must network with and befriend other likeminded individuals, commit a lot of their personal time to craft their skills so they can confidently, efficiently and accurately diagnose the issues that they face on a daily basis. Look for Brin’s other episodes HERE.

                    Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                    Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                    Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                    Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.

                    Michael Broccolo is from Rochester, NY. His father has been in the automotive/collision/towing/salvage business since before he was born. Michael grew up around cars and attended BOCES (High School Cooperative Skills) for collision repair. In 2006 SkillsUSA Michael placed 1st in New York State in collision repair and attended the national competition.  Apprenticed at a high volume collision shop right out of high school. Michael currently owns Broccolo Automotive & Collison with his father. Broccolo’s is a full service automotive/collision shop, a salvage yard/used & new auto parts, and offer towing services all under one roof. Michael’s previous episodes HERE.

                    Key Talking Points

                    • Matt had a customer that shared a blower motor repair video that showed a shortcut on a blower motor replace that trashed shops who would not use this shortcuts and charge too many hours for the standard repair
                      • Matt explains what he did with his customer
                      • He is torn with the massive benefits of YouTube and the repercussion of some content that is posted
                      • There are two parts of this debate. The good learning and the bad trashing

                    • Paul Danner started putting case studies on video to support his college class.
                      • He believes YouTube has made his classroom global.
                      • He is cautious about what he says and how he says it

                    • Michael learned a lot from Paul Danner’s video’s
                    • Should YouTube videos tell the public what to look for in a good shop, should skill level be discussed? What should the consumer look for in a good shop.
                    • Stop starting your video saying ‘Your mechanics don’t want you to hear this’. This doesn’t help anyone. It pulls everyone down.
                    • It is easy to tear things down to lift yourself up rather than build others up and show that you are equal or better. Consider professional courtesy
                    • As mentioned: listen to Matt Fanslow For The Record Episode 50. He discussed the power of professional wrestling to help each other’s persona and value to their industry. https://remarkableresults.biz/f050/
                    • Parts changers can learn from YouTube instead of throwing money at the vehicle.
                    • Give props to the people who help you learn.
                      • Paul credits Dan Svitco and John Thorton that set him on his course and helped him learn

                    • Michael says that YouTube has helped him more than classroom so far in his life
                      • Go at your own pace over and over if necessary
                      • Likes hands-on classroom
                      • YouTube  and Leader-led and hands-on are all supplements to each other

                    • Paul feels his training helps techs get ready for classes. It is a strong foundation for the working technician
                    • Brin: More training companies are hiring, more venues
                    • YouTubers drop training conference names but should invest in more time to promote the dates and location of these events
                    • Paul has a feeling on the premise that YouTubers are taking money out of professionals pocket by teaching DIYers
                    • Stop bashing the industry. Other skilled trades do not talk down about their professionals who earn their living in their chosen trade.
                    • Diagnostic video’s do not take money away from a technician
                    • Repair videos may take money away from a technician or professional shop
                    • We do have incompetence in our industry. People that do not get their vehicle repaired the first time will go to youtube to try to figure out how to fix their car
                    • Shops need more training and our technicians need to get proper training
                    • Paul’s global classroom feedback lets him know that they are making more money they have ever before because of the training he offers
                    • YouTube does have some great things to offer 
                    • Michael is a professional and has used YouTube for some of his training. Paul Danner was a key trainer for him.
                    • YouTube also brings the power of networking to the professional technician
                    • The conversation does not end here
                    • Not enough technicians are going to training. Shop owners and technicians need to invest in training

                    Resources:

                    • Thanks to Paul Danner, Brin Kline, Matt Fanslow, and Michael Broccolo for their contribution to the aftermarket’s premier podcast.
                    • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE.

                      Brin Kline is the owner of Assured Auto Works in Melbourne, FL.  His career in automotive repair spans 17 years with nearly 8 years as an owner.

                      Brin knows that the automotive repair industry is ever-changing.  Diagnosing and repairing automobiles of today have many more requirements for up to date training than they did in years past.  Today, a technician must network with and befriend other likeminded individuals, commit a lot of their personal time to craft their skills so they can confidently, efficiently and accurately diagnose the issues that they face on a daily basis. Look for Brin’s other episodes HERE.

                      Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                      Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                      Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                      Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.

                      Michael Broccolo is from Rochester, NY. His father has been in the automotive/collision/towing/salvage business since before he was born. Michael grew up around cars and attended BOCES (High School Cooperative Skills) for collision repair. In 2006 SkillsUSA Michael placed 1st in New York State in collision repair and attended the national competition.  Apprenticed at a high volume collision shop right out of high school. Michael currently owns Broccolo Automotive & Collison with his father. Broccolo’s is a full service automotive/collision shop, a salvage yard/used & new auto parts, and offer towing services all under one roof. Michael’s previous episodes HERE.

                      Key Talking Points

                      • Matt had a customer that shared a blower motor repair video that showed a shortcut on a blower motor replace that trashed shops who would not use this shortcuts and charge too many hours for the standard repair
                        • Matt explains what he did with his customer
                        • He is torn with the massive benefits of YouTube and the repercussion of some content that is posted
                        • There are two parts of this debate. The good learning and the bad trashing

                      • Paul Danner started putting case studies on video to support his college class.
                        • He believes YouTube has made his classroom global.
                        • He is cautious about what he says and how he says it

                      • Michael learned a lot from Paul Danner’s video’s
                      • Should YouTube videos tell the public what to look for in a good shop, should skill level be discussed? What should the consumer look for in a good shop.
                      • Stop starting your video saying ‘Your mechanics don’t want you to hear this’. This doesn’t help anyone. It pulls everyone down.
                      • It is easy to tear things down to lift yourself up rather than build others up and show that you are equal or better. Consider professional courtesy
                      • As mentioned: listen to Matt Fanslow For The Record Episode 50. He discussed the power of professional wrestling to help each other’s persona and value to their industry. https://remarkableresults.biz/f050/
                      • Parts changers can learn from YouTube instead of throwing money at the vehicle.
                      • Give props to the people who help you learn.
                        • Paul credits Dan Svitco and John Thorton that set him on his course and helped him learn

                      • Michael says that YouTube has helped him more than classroom so far in his life
                        • Go at your own pace over and over if necessary
                        • Likes hands-on classroom
                        • YouTube  and Leader-led and hands-on are all supplements to each other

                      • Paul feels his training helps techs get ready for classes. It is a strong foundation for the working technician
                      • Brin: More training companies are hiring, more venues
                      • YouTubers drop training conference names but should invest in more time to promote the dates and location of these events
                      • Paul has a feeling on the premise that YouTubers are taking money out of professionals pocket by teaching DIYers
                      • Stop bashing the industry. Other skilled trades do not talk down about their professionals who earn their living in their chosen trade.
                      • Diagnostic video’s do not take money away from a technician
                      • Repair videos may take money away from a technician or professional shop
                      • We do have incompetence in our industry. People that do not get their vehicle repaired the first time will go to youtube to try to figure out how to fix their car
                      • Shops need more training and our technicians need to get proper training
                      • Paul’s global classroom feedback lets him know that they are making more money they have ever before because of the training he offers
                      • YouTube does have some great things to offer 
                      • Michael is a professional and has used YouTube for some of his training. Paul Danner was a key trainer for him.
                      • YouTube also brings the power of networking to the professional technician
                      • The conversation does not end here
                      • Not enough technicians are going to training. Shop owners and technicians need to invest in training

                      Resources:

                      • Thanks to Paul Danner, Brin Kline, Matt Fanslow, and Michael Broccolo for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a free mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>https://remarkableresults.biz/?p=26701Fri, 06 Sep 2019 04:05:25 -040001:04:42falsefullRR 463: YouTube - Benefit or Burden<br /> <br /> As you go through this episode you’ll discover the stimulus for this discussion. There are many passionate people on both sides on the value of YouTube as it relates to auto repair.<br /> <br /> My panel is Paul Danner, ‘Scanner Danner’ fame, Brin Kline, shop owner and member of Trained By Techs, Shop owner and Technician Michael Broccolo, owner with his dad in Broccolo Automotive & Collision and 2006 SkillsUSA 1st place winner for NYS (in collision repair) and attended the national competition. Listen when Michael heaps a load of compliments on Scanner Danner and also Shop Manager and Diagnostician at Riverside Riverside Automotive, Redwing, MN, Matt Fanslow.<br /> <br /> I believe the panel surmised a single theme. Don’t trash the professional. I know you’ve used YouTube to help you understand a home project. I have, and never has the presenter ever based a professional plumber, carpenter, electrician, etc. you get the drift that they were ripping me off. No doubt there is a lot of great information available on the internet, especially YouTube. It will not go away, however, this team did a very objective job of bringing a professional discussion on the Benefit or Burden of YouTube.RR 463: Mitch Schneider – His First Speech 35 Years Ago, Still Relevant today!RR 463: Mitch Schneider – His First Speech 35 Years Ago, Still Relevant today!Mitch Schneider is a fourth-generation “mechanic/technician” recognized as a champion of service dealer and technician causes. Mitch is also a consultant, entrepreneur, an award-winning journalist, speaker, and author.  For more than 37 years, Mitch operated Schneider’s Automotive — a successful 6-bay, family-owned and operated service facility in Simi Valley, Calif. Look for Mitch’s other episodes HERE.

                      Schneider is a frequent speaker at major conventions and meetings of automotive industry trade organizations, where he addresses the challenges and problems affecting the automotive service industry and has keynoted or presented for some of the nation’s most successful automotive organizations.

                      Mitch is also the author of Misfire: What to Do When Everything Isn’t Running on All Cylinders, an allegorical small business novel about to be published, as well as an eight-volume Automotive Service Management Series published by Cengage Learning. Look for a coming episode on this book.

                      Key Talking Points:

                      • Mitch gave a speech “Give Me Your Tired and Broken Cars” as a State of the Industry address for ETI’s Fall Meeting in 1984. Thirty-five years later Mitch sees a very similar landscape in the aftermarket.
                      • He understood the industry so well at that time. That speech started his career as an industry influencer, writer, speaker. He gave this speech 12 times that year.
                      • Mitch asks the question: “If we wanted it fixed would we have fixed it years ago?”
                      • Need to create own voice for the aftermarket, an organization that can speak for us
                      • He actually started a federation of qualified technicians. It grew but became too expensive to support; nothing like we have today with social media.  
                      • He believes strongly in licensing and certifications for technicians  
                        • He strongly supports ASE
                        • We need to get together and talk about what we can and cannot do

                      • We do not have any best practices that are published  
                      • There is more to the profession than calling yourself a professional 
                      • We need to accept that there are different levels of performance within the industry
                        • Data acquisition, mechanical, diagnostics

                      • He believes many within the industry are being paid what we are worth
                        • Independents need to learn how to attract the right talent

                      • Right to Repair initiative polarized the industry
                      • We can be interdependent instead of independent
                      • There are  better shops today because Mitch had influence in his writing and speaking
                      • We need to become better communicators 
                      • Are we taking care of ourselves?
                        • Face masks
                        • Gloves
                        • Safety shoes
                        • Minimize work with petrochemicals  and solvents 

                      • Our industry is intensive in these areas:
                        • Equipment
                        • Labor
                        • Physically
                        • Liability
                        • Environmental responsibility

                      • We need to create a General Accepted Automotive Principles just like the account have with GAAP (Generally Accepted Accounting Principles)
                      • The supplier groups are strong and the manufacturers are weaker

                       

                      • Here are his points from that speech from 1984

                        • Stereotype
                        • Stigma
                        • Technician Shortage: Industry Graying/Shrinking from either retirement or seasoned technicians abandoning the industry to pursue other interests
                        • Scarcity of ‘good’ mechanics/technicians
                        • Dangers from chemical exposure to carcinogenic chemicals – Who knew?
                        • High Stress
                        • Inadequate compensation: the person who builds the vehicle makes exponentially more than the person who keeps it running… 
                        • An unrealistic belief that someone will always be there to service, maintain or repair the vehicle
                        • A reality that there are different and distinct skillsets for mechanics and technicians
                        • The explosion of technology that occurred between 1978 and 1984… And, what has transpired since 
                        • An ongoing problem of who finds their way into the industry and where they finally land: what percentage come from trade schools and vocational education and how many just ‘migrate’ in. 
                        • How many come from other cultures and immigrant populations as our profession can be the door to a better life and what impact has that had and will continue to have. 
                        • If you can service, maintain or repair a late model car or truck you can quickly learn to become an HVAC technician, a plumber or electrician 
                        • Cost of tools and equipment
                        • Disorganized and unrepresented… Taking the word ‘independent’ far too seriously


                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Mitch Schneider for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Mitch Schneider is a fourth-generation “mechanic/technician” recognized as a champion of service dealer and technician causes. Mitch is also a consultant, entrepreneur, an award-winning journalist, speaker, and author.  For more than 37 years, Mitch operated Schneider’s Automotive — a successful 6-bay, family-owned and operated service facility in Simi Valley, Calif. Look for Mitch’s other episodes HERE.

                      Schneider is a frequent speaker at major conventions and meetings of automotive industry trade organizations, where he addresses the challenges and problems affecting the automotive service industry and has keynoted or presented for some of the nation’s most successful automotive organizations.

                      Mitch is also the author of Misfire: What to Do When Everything Isn’t Running on All Cylinders, an allegorical small business novel about to be published, as well as an eight-volume Automotive Service Management Series published by Cengage Learning. Look for a coming episode on this book.

                      Key Talking Points:

                      • Mitch gave a speech “Give Me Your Tired and Broken Cars” as a State of the Industry address for ETI’s Fall Meeting in 1984. Thirty-five years later Mitch sees a very similar landscape in the aftermarket.
                      • He understood the industry so well at that time. That speech started his career as an industry influencer, writer, speaker. He gave this speech 12 times that year.
                      • Mitch asks the question: “If we wanted it fixed would we have fixed it years ago?”
                      • Need to create own voice for the aftermarket, an organization that can speak for us
                      • He actually started a federation of qualified technicians. It grew but became too expensive to support; nothing like we have today with social media.  
                      • He believes strongly in licensing and certifications for technicians  
                        • He strongly supports ASE
                        • We need to get together and talk about what we can and cannot do

                      • We do not have any best practices that are published  
                      • There is more to the profession than calling yourself a professional 
                      • We need to accept that there are different levels of performance within the industry
                        • Data acquisition, mechanical, diagnostics

                      • He believes many within the industry are being paid what we are worth
                        • Independents need to learn how to attract the right talent

                      • Right to Repair initiative polarized the industry
                      • We can be interdependent instead of independent
                      • There are  better shops today because Mitch had influence in his writing and speaking
                      • We need to become better communicators 
                      • Are we taking care of ourselves?
                        • Face masks
                        • Gloves
                        • Safety shoes
                        • Minimize work with petrochemicals  and solvents 

                      • Our industry is intensive in these areas:
                        • Equipment
                        • Labor
                        • Physically
                        • Liability
                        • Environmental responsibility

                      • We need to create a General Accepted Automotive Principles just like the account have with GAAP (Generally Accepted Accounting Principles)
                      • The supplier groups are strong and the manufacturers are weaker

                       

                      • Here are his points from that speech from 1984

                        • Stereotype
                        • Stigma
                        • Technician Shortage: Industry Graying/Shrinking from either retirement or seasoned technicians abandoning the industry to pursue other interests
                        • Scarcity of ‘good’ mechanics/technicians
                        • Dangers from chemical exposure to carcinogenic chemicals – Who knew?
                        • High Stress
                        • Inadequate compensation: the person who builds the vehicle makes exponentially more than the person who keeps it running… 
                        • An unrealistic belief that someone will always be there to service, maintain or repair the vehicle
                        • A reality that there are different and distinct skillsets for mechanics and technicians
                        • The explosion of technology that occurred between 1978 and 1984… And, what has transpired since 
                        • An ongoing problem of who finds their way into the industry and where they finally land: what percentage come from trade schools and vocational education and how many just ‘migrate’ in. 
                        • How many come from other cultures and immigrant populations as our profession can be the door to a better life and what impact has that had and will continue to have. 
                        • If you can service, maintain or repair a late model car or truck you can quickly learn to become an HVAC technician, a plumber or electrician 
                        • Cost of tools and equipment
                        • Disorganized and unrepresented… Taking the word ‘independent’ far too seriously


                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Mitch Schneider for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

                      ]]>https://remarkableresults.biz/?p=26654Tue, 03 Sep 2019 04:15:46 -040037:37falsefullMitch Schneider - His First Speech 35 Years ago, Still relevant today!<br /> <br /> Mitch Schneider is here for his second time. Mitch is an award-winning journalist, former shop owner and soon to be published novelist. For more than 37 years, Mitch operated Schneider’s Automotive — a successful 6-bay, family-owned and operated service facility in Simi Valley, Calif. Mitch has recent great news on the biggest challenge in his life as he has taken on Primary Myelofibrosis head-on. He is in his recovery mode from a bone marrow transplant. Mitch is a survivor of this rare procedure and I’m so glad to have him back to have another conversation with him.<br /> <br /> When Mitch wrote his speech 35 years ago, he was angry. He showed his frustration and he is now reflective at the state of the industry today. It is sad to say that not much has changed. Listen and learn the issues then and now and some discussion on what we need to do remedy. Are you onboard?                      RR 462: Paul McCarthy – AASA President Has the Back of the Service ProfessionalRR 462: Paul McCarthy – AASA President Has the Back of the Service ProfessionalPaul T. McCarthy is the President of Automotive Aftermarket Suppliers Association. AASA is the voice for the automotive aftermarket supplier industry.

                      Paul McCarthy assumed the position of president and chief operating officer of Automotive Aftermarket Suppliers Association (AASA), the light vehicle aftermarket division of the Motor & Equipment Manufacturers Association (MEMA), in July 2019. As AASA’s top executive, he is focused on its mission: to advance the aftermarket industry and the business interests of its members and to support a high-growth, profitable, innovative and influential aftermarket supplier industry.

                      Prior to his promotion, Paul served as executive vice president of AASA, helping its president lead the association. He also served as senior vice president, strategy, for MEMA, the parent organization of AASA, Heavy Duty Manufacturers Association (HDMA), MERA – the Association for Sustainable Manufacturing and Original Equipment Suppliers Association (OESA).

                      Paul has 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business.

                      Key Talking Points:

                      • AASA- Automotive Aftermarket Suppliers Association
                        • Members make the parts, chemicals, tools, equipment, technology for vehicles
                        • Care about quality, safety, and value
                        • Part of NEMA- been representing manufacturers and suppliers for over 115 years  

                      • ADAS
                        • Fear of ADAS and how we can repair vehicles- it can be done
                        • Everyone thought fuel injections, electronic control units etc wouldn’t work and couldn’t be repaired- not doomed, the industry found a way and learned 
                        • Driver-assist vehicles- drivers tend to be less tired, leads to driving more
                        • Projected in 2030-  36% expected growth from new products/technologies, with reinvention shop owners and technicians can thrive
                        • Without change, there is no profit

                      • Rideshare in NYC- 600 million miles/year increase in miles driven
                        • Made it more appealing and convenient 
                        • Public transport decrease

                      • Recession
                        • New vehicle sales go down more than aftermarket
                        • Some people go ahead with repairs instead of buying a new vehicle, some people will defer from repairs and maintenance   

                      • Access to data- future of the industry
                        • 100 million vehicles on road today that has some type of repair constraint
                        • Federal issue, safety/cyber security

                      • Future outlook
                        • Over the last 20 years size of aftermarket (dollar amount) has more than doubled 
                        • Last year the size of maintenance and repair market was almost 300 billion dollars, 2022 forecasted 338 billion
                        • Increase the complexity of repairs- more educated labor

                      • Sign the petition. Visit – Your Car Your Data – HERE

                      Resources:

                      • Thanks to Paul McCarthy for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a free mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion Paul T. McCarthy is the President of Automotive Aftermarket Suppliers Association. AASA is the voice for the automotive aftermarket supplier industry.

                      Paul McCarthy assumed the position of president and chief operating officer of Automotive Aftermarket Suppliers Association (AASA), the light vehicle aftermarket division of the Motor & Equipment Manufacturers Association (MEMA), in July 2019. As AASA’s top executive, he is focused on its mission: to advance the aftermarket industry and the business interests of its members and to support a high-growth, profitable, innovative and influential aftermarket supplier industry.

                      Prior to his promotion, Paul served as executive vice president of AASA, helping its president lead the association. He also served as senior vice president, strategy, for MEMA, the parent organization of AASA, Heavy Duty Manufacturers Association (HDMA), MERA – the Association for Sustainable Manufacturing and Original Equipment Suppliers Association (OESA).

                      Paul has 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business.

                      Key Talking Points:

                      • AASA- Automotive Aftermarket Suppliers Association
                        • Members make the parts, chemicals, tools, equipment, technology for vehicles
                        • Care about quality, safety, and value
                        • Part of NEMA- been representing manufacturers and suppliers for over 115 years  

                      • ADAS
                        • Fear of ADAS and how we can repair vehicles- it can be done
                        • Everyone thought fuel injections, electronic control units etc wouldn’t work and couldn’t be repaired- not doomed, the industry found a way and learned 
                        • Driver-assist vehicles- drivers tend to be less tired, leads to driving more
                        • Projected in 2030-  36% expected growth from new products/technologies, with reinvention shop owners and technicians can thrive
                        • Without change, there is no profit

                      • Rideshare in NYC- 600 million miles/year increase in miles driven
                        • Made it more appealing and convenient 
                        • Public transport decrease

                      • Recession
                        • New vehicle sales go down more than aftermarket
                        • Some people go ahead with repairs instead of buying a new vehicle, some people will defer from repairs and maintenance   

                      • Access to data- future of the industry
                        • 100 million vehicles on road today that has some type of repair constraint
                        • Federal issue, safety/cyber security

                      • Future outlook
                        • Over the last 20 years size of aftermarket (dollar amount) has more than doubled 
                        • Last year the size of maintenance and repair market was almost 300 billion dollars, 2022 forecasted 338 billion
                        • Increase the complexity of repairs- more educated labor

                      • Sign the petition. Visit – Your Car Your Data – HERE

                      Resources:

                      • Thanks to Paul McCarthy for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a free mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>https://remarkableresults.biz/?p=26625Fri, 30 Aug 2019 04:21:52 -040037:55falsefullPaul McCarthy - The importance of Marketing and Relationship Building<br /> <br /> I’m having a conversation with AASA’s President, Paul McCarthy. Our discussion went wide and we covered important topics that positively affect the aftermarket service industry. I walked away with a good feeling that Paul and the Automotive Aftermarket Suppliers Association have a handle on the opportunities and challenges of the service professional.<br /> <br /> Paul McCarthy explains what AASA is doing to help bridge the connections with OE’s, suppliers and the service professional. You get to hear the latest trending talking points being discussed at all levels of our industry like the fears surrounding OEs support of the aftermarket, rideshare in NYC, consumer attitude due to the overcharged talk of recession, and the access and security of our data and more. It is good to see that Paul McCarthy and AASA are all over this and we benefit.                      RR 461: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performance Shops – Part 1RR 461: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performance Shops – Part 1Dan Taylor has nearly 35 years of executive management, consulting and coaching, business development and entrepreneurial experience.

                      Mr. Taylor has spent the majority of the last 18 years as a Business Consultant and Coach – Helping business owners and managers evaluate their current situation and future plans. Implementing comprehensive business plans through business diagnostics, education, management review, and strategic analysis all focused on results and sustainability.

                      Mr. Taylor has worked across a wide spectrum of industries from healthcare, manufacturing, retail services, data collection, sports equipment to educational conferences and recruiting services. One area of concentration has been in the automotive repair industry with hundreds of independent repair stores, specialty shops and automotive dealerships. Most notably he worked for a management company that served 13 states serving this group with shop equipment, management and administrative tools. Additionally, he spent time in fleet services and operations to municipalities, counties, utilities, school districts and larger independent industrial fleets.

                      Mr. Taylor earned a Baccalaureate in Business Administration and Marketing with a minor in Economics from the University of Northern Colorado. He also holds certifications as a Business Coach, Business Analyst, Six Sigma Green Belt, Human Resources, Time Management and Life Coach.

                      Dan serves on his neighborhood HOA board and has held multiple board positions with the Porsche Club of America. His passion is road course racing with his Big Mission Motorsports teammates raising funds for the Cancer Foundation, Semper Fi Fund and Salvation Army. He is married and has a son who is a civil engineer and a daughter-in-law who is a teacher.

                       

                      Key Talking Points:

                      • Emotional Intelligence: high level = high-performance shops
                        • Process everything emotionally first then logically  
                        • Emotional awareness, harness emotions and apply them and problem-solving, and ability to manage emotions 
                        • Regulating your own emotions and others
                        • 66% of great leadership skills are directly tied to emotional intelligence 
                        • Empathy for others- always be honest 
                        • Showing emotional vulnerability actually bonds you with others and is not a weakness
                        • 4 main emotions: mad, sad, glad and guilt
                        • As owner, you need to be in tune with customers and employees 
                        • All relationships have caring and accountability 
                        • Learn about yourself and what makes you tick


                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Dan Taylor for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

                      Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                      Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

                       

                      ]]>                      Dan Taylor has nearly 35 years of executive management, consulting and coaching, business development and entrepreneurial experience.

                      Mr. Taylor has spent the majority of the last 18 years as a Business Consultant and Coach – Helping business owners and managers evaluate their current situation and future plans. Implementing comprehensive business plans through business diagnostics, education, management review, and strategic analysis all focused on results and sustainability.

                      Mr. Taylor has worked across a wide spectrum of industries from healthcare, manufacturing, retail services, data collection, sports equipment to educational conferences and recruiting services. One area of concentration has been in the automotive repair industry with hundreds of independent repair stores, specialty shops and automotive dealerships. Most notably he worked for a management company that served 13 states serving this group with shop equipment, management and administrative tools. Additionally, he spent time in fleet services and operations to municipalities, counties, utilities, school districts and larger independent industrial fleets.

                      Mr. Taylor earned a Baccalaureate in Business Administration and Marketing with a minor in Economics from the University of Northern Colorado. He also holds certifications as a Business Coach, Business Analyst, Six Sigma Green Belt, Human Resources, Time Management and Life Coach.

                      Dan serves on his neighborhood HOA board and has held multiple board positions with the Porsche Club of America. His passion is road course racing with his Big Mission Motorsports teammates raising funds for the Cancer Foundation, Semper Fi Fund and Salvation Army. He is married and has a son who is a civil engineer and a daughter-in-law who is a teacher.

                       

                      Key Talking Points:

                      • Emotional Intelligence: high level = high-performance shops
                        • Process everything emotionally first then logically  
                        • Emotional awareness, harness emotions and apply them and problem-solving, and ability to manage emotions 
                        • Regulating your own emotions and others
                        • 66% of great leadership skills are directly tied to emotional intelligence 
                        • Empathy for others- always be honest 
                        • Showing emotional vulnerability actually bonds you with others and is not a weakness
                        • 4 main emotions: mad, sad, glad and guilt
                        • As owner, you need to be in tune with customers and employees 
                        • All relationships have caring and accountability 
                        • Learn about yourself and what makes you tick


                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Dan Taylor for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

                      Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                      Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

                       

                      ]]>                      https://remarkableresults.biz/?p=26595Tue, 27 Aug 2019 04:13:15 -040035:52falsefullDan Taylor - Emotional Intelligence Leads To High Performance<br /> <br /> In the business of the aftermarket, we are always in search of leadership qualities to take our business and team to the next level. It is not necessarily how smart you are but how you manage your and your team's emotions.<br /> <br /> Let me set the stage; here is a quote from noted author Daniel Goleman: In a study of skills that distinguish star performers in every field from entry-level jobs to executive positions, the single most important factor was not IQ, advanced degrees, or technical experience, it was EQ: Emotional Intelligence.<br /> <br /> This episode has the right ingredients to make you emotionally aware of the properties of your own emotions and how to incorporate them into problem-solving and to the overall emotional health of a shop. My guest today is Dan Taylor. He is the Senior Business Advisor of Transformers institute. Dan will help you understand the importance of Emotional Intelligence in leadership as a huge factor in team and customer retention.                      RR 460: Erick Bock – How to Quit Your Job and Face your FEARS – Go Where Your Passion Resides!RR 460: Erick Bock – How to Quit Your Job and Face your FEARS – Go Where Your Passion Resides!Erick Bock is the owner of Bock Auto in Amagansett, NY.

                      Facing an uncertain future can be a very daunting ordeal. Fear will always accompany you. Either you face it or you fold, you decide. Your decision can make or break you. Hear how Eric Bock ventured and faced his fears when he quit his secure job to open his own shop.

                      Erick is very passionate about cars and he dreamed he was going to own a shop one day. His dreams came true when he overcame his fears and started to face them head-on. We all know that fear is a huge wall to overcome. Listen to how Eric did it. Learn from it and maybe share this episode with a colleague who is also weighed down with the fear of making decisions and achieving your goals.

                      Key Talking Points:

                      • Renamed shop after purchasing it- 37 years in business
                        • Word of mouth campaign- 13th generation in town
                        • Commitment as a team as number one priority- family, employees, and customers
                        • Treats every customer the same no matter status- relationship-based business model, do you know your customer? Kid’s names, family, hobbies

                      • Fear of leaving a current job with a steady paycheck and benefits
                        • Erick was 9/11 dispatcher- left in April 2019, owned shop since September 2015
                        • Passion was always automotive and being the owner of a shop 
                        • Recognize your fear and have a plan to face them
                        • Working toward being better leader- uses business coach, always wants to do the right thing no matter what
                        • Keep in perspective what really matters in life


                      Resources:

                      • Thanks to Erick Bock for their contribution to the aftermarket’s premier podcast.
                      • Bock Auto Website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                       

                      ]]>                      Erick Bock is the owner of Bock Auto in Amagansett, NY.

                      Facing an uncertain future can be a very daunting ordeal. Fear will always accompany you. Either you face it or you fold, you decide. Your decision can make or break you. Hear how Eric Bock ventured and faced his fears when he quit his secure job to open his own shop.

                      Erick is very passionate about cars and he dreamed he was going to own a shop one day. His dreams came true when he overcame his fears and started to face them head-on. We all know that fear is a huge wall to overcome. Listen to how Eric did it. Learn from it and maybe share this episode with a colleague who is also weighed down with the fear of making decisions and achieving your goals.

                      Key Talking Points:

                      • Renamed shop after purchasing it- 37 years in business
                        • Word of mouth campaign- 13th generation in town
                        • Commitment as a team as number one priority- family, employees, and customers
                        • Treats every customer the same no matter status- relationship-based business model, do you know your customer? Kid’s names, family, hobbies

                      • Fear of leaving a current job with a steady paycheck and benefits
                        • Erick was 9/11 dispatcher- left in April 2019, owned shop since September 2015
                        • Passion was always automotive and being the owner of a shop 
                        • Recognize your fear and have a plan to face them
                        • Working toward being better leader- uses business coach, always wants to do the right thing no matter what
                        • Keep in perspective what really matters in life


                      Resources:

                      • Thanks to Erick Bock for their contribution to the aftermarket’s premier podcast.
                      • Bock Auto Website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                       

                      ]]>                      https://remarkableresults.biz/?p=26531Fri, 23 Aug 2019 04:06:40 -040025:55falsefullErick Bock - How to Quit Your Job and Face your FEARS - Go Where Your Passion Resides!<br /> <br /> I’m with Erick Bock of Bock Auto, Amagansett, NY, Long Island. Erick is very passionate about cars and he dreamed he was going to own a shop one day. His dreams came true when he overcame his fears and started to face them head-on.<br /> <br /> We all know that fear is a huge wall to overcome. Listen to how Eric did it. Learn from it and maybe share this episode with a colleague who is also weighed down with the fear of making decisions and achieving your goals<br /> <br /> His shop boasts a full-service preventive maintenance and automotive repair center. The shop performs high quality, guaranteed service you can trust at a fair price.                      RR 459: Standards And Values Foster a United Purpose for Your TeamRR 459: Standards And Values Foster a United Purpose for Your Team 

                      Kevin Donohoe is the CEO and President of Pacific Motor Service. They are automotive experts dedicated to educating, training and informing their clients about the best available service and repair options.

                      Kevin Donohoe’s automotive story began in 1966 (at the age of six) when he discovered the thrill of working on cars and equipment with his neighbor Mr. C. He taught Kevin to appreciate how engines work, the value of asking questions and the thrill of discovery. By the time Kevin was ten he was fixing the neighbors’ lawn mower engines, sharpening mower blades and repairing go carts and mini bikes. He realized at a young age he found his passion! Check out Kevin’s other episode HERE!

                      Jim Hayes is originally from North Carolina, but spent time in various places growing up and has lived in the Monterey Bay area for the past 23 years. He grew up playing sports and spending as much time as possible in the outdoors; hunting and camping are among his favorite pastimes. After high school, Jim joined the United States Army where he served with elements of the Intelligence and Special Forces communities.

                      After completing his goals in the Army, he moved to the Monterey Peninsula where he turned his focus toward becoming a golf professional. As a member of the PGA, Jim held the title of Manager of Instruction for the Pebble Beach Golf Academy, where he taught golf to individuals from around the world. True to form, after achieving what he set out to accomplish in the world of golf, Jim made a transition to the automotive industry where he currently serves as General Manager of Pacific Motor Service.

                      His background keeps him dedicated to the building and development of the most important asset any company has: its team. With a strong desire to maximize the potential of those around him, Jim has created a leadership and personal development course that is attended on a volunteer basis by 90% of the company’s staff. Jim’s goal for the business is to optimize performance and maximize efficient profitability by using the fundamentals of business finance, strategic planning and by creating a culture built on a foundation of principle-centered leadership. Check out Jim’s other episode HERE!

                       

                      Key Talking Points:

                      • Standards and Values allow you to speak a similar language with your team. Expectations are clear
                      • Standards are posted on the wall are the review with customers is very intentional
                      • The values and standards support the culture and behavior of the company and the team members
                      • Toastmaster a vital part of this company
                      • The Standards are part of the annual review
                      • The Standards have helped dial in the focus from everyone in the company
                      • Understand who you want to be first and how you measure your progress
                      • Standards and values are brought up in interviews. If applicant doesn’t agree to them, they may not make the cut
                        • Their interviewing process takes four to six sessions with homework assignments in between
                        • First interview they call a drive by session
                        • Second interview we want to understand their values and what our values/standards mean to them
                        • We are looking for them to become part of us, we are not necessarily looking to become part of them
                        • What is their mission statement. Why would your company fulfill their dreams
                        • The last step is a meal out with their significant other  
                        • It it like interviewing to add a new family member. Want them in your family?

                      • In the last 5 years their leadership team has read over 85 books
                      • To get started you need to have the commitment to build a strong culture in your business
                      • It starts with understanding your core values, how you view the world
                      • Standards and values bring clarity to the goal  
                      • If you don’t see yourself getting this started get some professional help 

                      https://www.pacificmotorservice.com/

                      https://www.pacificmotorservice.com/our-standards

                      https://www.pacificmotorservice.com/our-values

                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Kevin and Jim for their contribution to the aftermarket’s premier podcast.
                      • Pacific Motor Service Website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      Kevin Donohoe is the CEO and President of Pacific Motor Service. They are automotive experts dedicated to educating, training and informing their clients about the best available service and repair options.

                      Kevin Donohoe’s automotive story began in 1966 (at the age of six) when he discovered the thrill of working on cars and equipment with his neighbor Mr. C. He taught Kevin to appreciate how engines work, the value of asking questions and the thrill of discovery. By the time Kevin was ten he was fixing the neighbors’ lawn mower engines, sharpening mower blades and repairing go carts and mini bikes. He realized at a young age he found his passion! Check out Kevin’s other episode HERE!

                      Jim Hayes is originally from North Carolina, but spent time in various places growing up and has lived in the Monterey Bay area for the past 23 years. He grew up playing sports and spending as much time as possible in the outdoors; hunting and camping are among his favorite pastimes. After high school, Jim joined the United States Army where he served with elements of the Intelligence and Special Forces communities.

                      After completing his goals in the Army, he moved to the Monterey Peninsula where he turned his focus toward becoming a golf professional. As a member of the PGA, Jim held the title of Manager of Instruction for the Pebble Beach Golf Academy, where he taught golf to individuals from around the world. True to form, after achieving what he set out to accomplish in the world of golf, Jim made a transition to the automotive industry where he currently serves as General Manager of Pacific Motor Service.

                      His background keeps him dedicated to the building and development of the most important asset any company has: its team. With a strong desire to maximize the potential of those around him, Jim has created a leadership and personal development course that is attended on a volunteer basis by 90% of the company’s staff. Jim’s goal for the business is to optimize performance and maximize efficient profitability by using the fundamentals of business finance, strategic planning and by creating a culture built on a foundation of principle-centered leadership. Check out Jim’s other episode HERE!

                       

                      Key Talking Points:

                      • Standards and Values allow you to speak a similar language with your team. Expectations are clear
                      • Standards are posted on the wall are the review with customers is very intentional
                      • The values and standards support the culture and behavior of the company and the team members
                      • Toastmaster a vital part of this company
                      • The Standards are part of the annual review
                      • The Standards have helped dial in the focus from everyone in the company
                      • Understand who you want to be first and how you measure your progress
                      • Standards and values are brought up in interviews. If applicant doesn’t agree to them, they may not make the cut
                        • Their interviewing process takes four to six sessions with homework assignments in between
                        • First interview they call a drive by session
                        • Second interview we want to understand their values and what our values/standards mean to them
                        • We are looking for them to become part of us, we are not necessarily looking to become part of them
                        • What is their mission statement. Why would your company fulfill their dreams
                        • The last step is a meal out with their significant other  
                        • It it like interviewing to add a new family member. Want them in your family?

                      • In the last 5 years their leadership team has read over 85 books
                      • To get started you need to have the commitment to build a strong culture in your business
                      • It starts with understanding your core values, how you view the world
                      • Standards and values bring clarity to the goal  
                      • If you don’t see yourself getting this started get some professional help 

                      https://www.pacificmotorservice.com/

                      https://www.pacificmotorservice.com/our-standards

                      https://www.pacificmotorservice.com/our-values

                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Kevin and Jim for their contribution to the aftermarket’s premier podcast.
                      • Pacific Motor Service Website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

                      Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

                       

                      ]]>https://remarkableresults.biz/?p=26558Tue, 20 Aug 2019 04:20:46 -040047:25falsefullStandards And Values Foster a United Purpose For Your Team<br /> <br /> My friend Kevin Donahoe from Pacific Motor Service with two shops in Monterey, CA<br /> And Pacific Grove, CA along with his general manager Jim Hayes go deep into their culture. They have a set of standards and values that drive their organization’s behavior. <br /> <br /> You’ll learn about the creation of these standards and values, we’ll discuss the origins of a few and how these standards and values are the anchors in their enduring business culture.<br /> <br /> You are about to listen in on a conversation that could be the impulsion to get you started. I believe once you’ve listened you’ll want to start your work on building your enduring business culture.<br /> <br /> You are going to learn a lot, I believe you’ll have a clearer picture of the power of an enduring business culture and you just may walk away with enough motivation to get started and to find some juice to improve what you currently have.                      RR 458: John Passante and Rob Tinson – Is Face To Face Communications Gone?RR 458: John Passante and Rob Tinson – Is Face To Face Communications Gone?Pictured above on left Dr. John Passante and Rob Tinson

                      Do you understand the basics of communicating and selling? Learn the intricacies of creating a partnership before making a sale. Understand the importance of humanizing a lot of things which were oversimplified by the use of technology.

                      Life works better when we communicate either using tech or better yet face to face. (Do you remember how to do that?) Communication is very important because it is where we build trust and credibility and how partnerships are built.

                      Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group.  He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.

                      I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership.

                      John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including Management Development, Leadership Development, Personal Development, and Team Development among others. Find John’s other episodes HERE.

                      Rob Tinson’s distinguished Aftermarket career began over 15 years ago with BWP Distributors, a member of CARQUEST Auto Parts.  He held key sales and marketing roles at BWP and, in 2013, joined Schrader, a leading manufacturer of Tire Pressure Monitoring Systems,  a part of Sensata Technologies.

                      As Director of Sales for North America, Rob is responsible for Schrader’s Aftermarket business.  Rob is a proven presenter, sales leader and manager with strong interpersonal skills and technical knowledge.  His abilities and determination position Schrader as the TPMS frontrunner in the market. In addition to his notable background and expertise, Rob is a former member of YANG (Young Automotive Network Group) and remains active with the Auto Care Association.  He is a Certified TIA (Tire Industry Association) ATS instructor and a member of the industry’s exclusive Club 3633, which recognizes innovators within the tire service industry. He is graduate of Quinnipiac University and resides in Connecticut with his wife Ellen and 2 children Emily, and Jack.  He has a passion for music, hiking, ice hockey and spending time with his family.

                       

                      Key Talking Points

                      • Face to face communication
                        • Humans are social- can’t be shown through technology 
                        • Sometimes technology is used as a defence mechanism not to communicate 
                        • Trust and credibility is the basis  of all relationship- need to trust the person fixing your vehicle
                        • Conversations and messages can get misconstrued over technology and marketing 
                        • Using Facetime or video conferencing can be used to convey messages, trouble shooting and training
                        • Ask customer how they like to communicate
                        • Millennials want feedback on performance and face to face- also want to communicate with phone calls
                        • People by from people

                      • Partnerships
                        • First part of a sale is building a relationship not selling something 
                        • Having a relationship allows you to have open discussions about any problems with vehicle with customer  

                      • Using technology to engage with customer
                        • Showing the customer what is wrong with vehicle- face to face but using technology

                      •  Always selling
                        • Build culture with mindset of selling
                        • Value of marketing 


                      Resources:

                      • Thanks to John Passante and Rob Tinson for their contribution to the aftermarket’s premier podcast.
                      • Grady Firm Website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                       

                      ]]>                      Pictured above on left Dr. John Passante and Rob Tinson

                      Do you understand the basics of communicating and selling? Learn the intricacies of creating a partnership before making a sale. Understand the importance of humanizing a lot of things which were oversimplified by the use of technology.

                      Life works better when we communicate either using tech or better yet face to face. (Do you remember how to do that?) Communication is very important because it is where we build trust and credibility and how partnerships are built.

                      Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group.  He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.

                      I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership.

                      John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including Management Development, Leadership Development, Personal Development, and Team Development among others. Find John’s other episodes HERE.

                      Rob Tinson’s distinguished Aftermarket career began over 15 years ago with BWP Distributors, a member of CARQUEST Auto Parts.  He held key sales and marketing roles at BWP and, in 2013, joined Schrader, a leading manufacturer of Tire Pressure Monitoring Systems,  a part of Sensata Technologies.

                      As Director of Sales for North America, Rob is responsible for Schrader’s Aftermarket business.  Rob is a proven presenter, sales leader and manager with strong interpersonal skills and technical knowledge.  His abilities and determination position Schrader as the TPMS frontrunner in the market. In addition to his notable background and expertise, Rob is a former member of YANG (Young Automotive Network Group) and remains active with the Auto Care Association.  He is a Certified TIA (Tire Industry Association) ATS instructor and a member of the industry’s exclusive Club 3633, which recognizes innovators within the tire service industry. He is graduate of Quinnipiac University and resides in Connecticut with his wife Ellen and 2 children Emily, and Jack.  He has a passion for music, hiking, ice hockey and spending time with his family.

                       

                      Key Talking Points

                      • Face to face communication
                        • Humans are social- can’t be shown through technology 
                        • Sometimes technology is used as a defence mechanism not to communicate 
                        • Trust and credibility is the basis  of all relationship- need to trust the person fixing your vehicle
                        • Conversations and messages can get misconstrued over technology and marketing 
                        • Using Facetime or video conferencing can be used to convey messages, trouble shooting and training
                        • Ask customer how they like to communicate
                        • Millennials want feedback on performance and face to face- also want to communicate with phone calls
                        • People by from people

                      • Partnerships
                        • First part of a sale is building a relationship not selling something 
                        • Having a relationship allows you to have open discussions about any problems with vehicle with customer  

                      • Using technology to engage with customer
                        • Showing the customer what is wrong with vehicle- face to face but using technology

                      •  Always selling
                        • Build culture with mindset of selling
                        • Value of marketing 


                      Resources:

                      • Thanks to John Passante and Rob Tinson for their contribution to the aftermarket’s premier podcast.
                      • Grady Firm Website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                       

                      ]]>                      https://remarkableresults.biz/?p=26520Fri, 16 Aug 2019 04:11:58 -040040:28falsefullFundamental Communicating and Selling. Is Face To Face Communications Gone?<br /> <br /> Guests Dr. John Passante is a legacy automotive aftermarket Human Resource Professional and President/CEO of the Organizational Development Group. He is an adjunct professor at the University of the Aftermarket, listed in Who's Who in Training and Development and in the Automotive Hall of Fame. John is also an Executive Coach to many aftermarket leaders. <br /> <br /> Rob Tinson has held key sales and marketing roles in the industry. Rob is Director of Sales for North America at Schrader TPMS Solutions a leading manufacturer of Tire Pressure Monitoring Systems, a part of Sensata Technologies.<br /> <br /> Do you understand the basics of communicating and selling? Learn the intricacies of creating a partnership before making a sale. Understand the importance of humanizing a lot of things which were oversimplified by the use of technology.<br /> <br /> Life works better when we communicate either using tech or better yet face to face. (Do you remember how to do that?) Communication is very important because it is where we build trust and credibility and how partnerships are built.                      RR 457: Justin Allen – Working Too Hard? Feel Burned Out?RR 457: Justin Allen – Working Too Hard? Feel Burned Out?In our industry or in any business, we can all feel burned out as a result of working too hard. Here’s how we can prevent it!

                      Justin Allen is the Manufacturers Sales Representative of Hunter Engineering Company.

                      Justin Allen began his career in the automotive industry in 1998 in Hendersonville, NC. Justin’s technical education came in the form of many days and nights spent under hoods.  He is raised to never pay anyone to fix anything he could fix himself,

                      Moving around the country as a child created a natural tendency to connect with others!

                      Wherever he went as well as a dogged determination to do things right and to always look out for the needs of others. Getting to work for Hunter Engineering Company allows him to always be making new friends as well as to help people figure out ways to be more productive, efficient, and successful with their work.

                      Justin and his wife share 6 children, 2 dogs, and an extraordinarily colorful google calendar. 

                      Key Talking points:

                      • Are we working too hard?
                        • Justin has love of people- everyone has the  same common goals no matter what industry you are in
                        • An advocate of 4 day work week- what can we physically accomplish with what customers expect?
                        • Burning out yourself, your family and your technicians 
                        • Most shop owners working 60+ hours a week- not able to interact with other shop owners/businesses.
                        • Nothing can improve without change- are shop owners receptive to changes?
                        • New technology isn’t an expense, it is an asset
                        • Set old used tire by road- simplest visual marketing to get into the tire business

                      • Hunter Engineering Company- first role in outside sales
                        • 7 weeks of training
                        • Build report (rapport?) with customers- approach sales  calls with a long term relationship mindset
                        • Want to grow business and expand his ability to serve customers- what can I do to help?
                        • What is the experience your customer is having? Google reviews, Facebook reviews, etc. Looking for comfort, pleasure, and convenience 


                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Justin Allen for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

                      The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

                       

                      ]]>                      In our industry or in any business, we can all feel burned out as a result of working too hard. Here’s how we can prevent it!

                      Justin Allen is the Manufacturers Sales Representative of Hunter Engineering Company.

                      Justin Allen began his career in the automotive industry in 1998 in Hendersonville, NC. Justin’s technical education came in the form of many days and nights spent under hoods.  He is raised to never pay anyone to fix anything he could fix himself,

                      Moving around the country as a child created a natural tendency to connect with others!

                      Wherever he went as well as a dogged determination to do things right and to always look out for the needs of others. Getting to work for Hunter Engineering Company allows him to always be making new friends as well as to help people figure out ways to be more productive, efficient, and successful with their work.

                      Justin and his wife share 6 children, 2 dogs, and an extraordinarily colorful google calendar. 

                      Key Talking points:

                      • Are we working too hard?
                        • Justin has love of people- everyone has the  same common goals no matter what industry you are in
                        • An advocate of 4 day work week- what can we physically accomplish with what customers expect?
                        • Burning out yourself, your family and your technicians 
                        • Most shop owners working 60+ hours a week- not able to interact with other shop owners/businesses.
                        • Nothing can improve without change- are shop owners receptive to changes?
                        • New technology isn’t an expense, it is an asset
                        • Set old used tire by road- simplest visual marketing to get into the tire business

                      • Hunter Engineering Company- first role in outside sales
                        • 7 weeks of training
                        • Build report (rapport?) with customers- approach sales  calls with a long term relationship mindset
                        • Want to grow business and expand his ability to serve customers- what can I do to help?
                        • What is the experience your customer is having? Google reviews, Facebook reviews, etc. Looking for comfort, pleasure, and convenience 


                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Justin Allen for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

                      The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

                       

                      ]]>                      https://remarkableresults.biz/?p=26496Tue, 13 Aug 2019 04:25:27 -040021:13falsefullRR 457: Justin Allen - We are working too hard. Do you feel burned out?<br /> <br /> Justin Allen is a sales specialist with Hunter Engineering. His observation: We are working too hard. Do you feel burned out? Listen to Justin tell it like sees it. Justin supports the service professional in his role with Hunter. He’s got a keen eye on our opportunities and challenges and points out some critical needs we have. He is even an advocate of a 4 day work week. <br /> <br /> Have you focused on your techs burn out and the quality of their family life? His responsibilities with Hunter give him a 360-degree view of the business side of the aftermarket and the rigorous efforts it takes to run a successful shop.                      RR 456: Jennifer Grady ESQ – Harassment Training Required by LawRR 456: Jennifer Grady ESQ – Harassment Training Required by LawJennifer A. Grady, Esq. is an attorney, corporate trainer, and international speaker. Ms. Grady founded the law firm of The Grady Firm, P.C. in 2012 with a passion for helping business owners, entrepreneurs, and their families achieve the American Dream of freedom, opportunity, self-sufficiency, and success.  The Grady Firm has offices in Beverly Hills, Irvine, and San Diego, California, and serves clients remotely from across the globe. The firm’s attorneys are licensed to practice immigration law in all 50 US states.

                      As an employment lawyer, Ms. Grady teaches employers how to become compliant with California employment law, defends corporate clients against wage and hour claims, and assists employers with hiring, disciplining, and terminating employees.  She also provides on-site, classroom-style leadership and sexual harassment training in English and Spanish. She is a partner attorney to the California Employers Association (CEA), and resource partner to the California Landscape Contractors Association (CLCA). She has provided training at universities, businesses, and conferences around the world.

                      Key Talking Points:

                      • Sexual harassment
                        • Any unwelcome sexual advance verbal or physical in the workplace- employees and any person stepping foot in the vicinity of the business
                        • Companies with 5 or more employees in California are required to provide anti-harassment training in 2019.  Find out the requirements in your state here.
                          • Sign-in sheets, and anti-harassment policy to sign to keep on file

                        • 1 in 3 women have reported harassment in the workplace
                        • Survey of 900 women polled- 65% reported unwanted sexual advances, 65% were assigned lower-level tasks based on gender, 25% felt unsafe
                        • 50% of customers might be women- women don’t want to be subjected to inappropriate behavior
                        • If a customer feels harassed- ask to speak to the owner of the business or file a complaint with a local agency in the state
                        • Most people don’t report because of being afraid of retaliation
                        • Protect your business with EPLI Insurance to defend against- employee discrimination/harassment lawsuits and labor claims

                      •  Dating in the workplace
                        • Poll- 50% know a coworker who had an affair at work
                        • 20% had an affair at work themselves
                        • It is prohibited to have a relationship with superior and subordinate
                        • Among peers, it is discouraged


                      http://www.gradyfirm.com

                      Information from The Grady Firm Website

                      Resources:

                      • Thanks to Jennifer Grady for her contribution to the aftermarket’s premier podcast.
                      • Grady Firm Website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Jennifer A. Grady, Esq. is an attorney, corporate trainer, and international speaker. Ms. Grady founded the law firm of The Grady Firm, P.C. in 2012 with a passion for helping business owners, entrepreneurs, and their families achieve the American Dream of freedom, opportunity, self-sufficiency, and success.  The Grady Firm has offices in Beverly Hills, Irvine, and San Diego, California, and serves clients remotely from across the globe. The firm’s attorneys are licensed to practice immigration law in all 50 US states.

                      As an employment lawyer, Ms. Grady teaches employers how to become compliant with California employment law, defends corporate clients against wage and hour claims, and assists employers with hiring, disciplining, and terminating employees.  She also provides on-site, classroom-style leadership and sexual harassment training in English and Spanish. She is a partner attorney to the California Employers Association (CEA), and resource partner to the California Landscape Contractors Association (CLCA). She has provided training at universities, businesses, and conferences around the world.

                      Key Talking Points:

                      • Sexual harassment
                        • Any unwelcome sexual advance verbal or physical in the workplace- employees and any person stepping foot in the vicinity of the business
                        • Companies with 5 or more employees in California are required to provide anti-harassment training in 2019.  Find out the requirements in your state here.
                          • Sign-in sheets, and anti-harassment policy to sign to keep on file

                        • 1 in 3 women have reported harassment in the workplace
                        • Survey of 900 women polled- 65% reported unwanted sexual advances, 65% were assigned lower-level tasks based on gender, 25% felt unsafe
                        • 50% of customers might be women- women don’t want to be subjected to inappropriate behavior
                        • If a customer feels harassed- ask to speak to the owner of the business or file a complaint with a local agency in the state
                        • Most people don’t report because of being afraid of retaliation
                        • Protect your business with EPLI Insurance to defend against- employee discrimination/harassment lawsuits and labor claims

                      •  Dating in the workplace
                        • Poll- 50% know a coworker who had an affair at work
                        • 20% had an affair at work themselves
                        • It is prohibited to have a relationship with superior and subordinate
                        • Among peers, it is discouraged


                      http://www.gradyfirm.com

                      Information from The Grady Firm Website

                      Resources:

                      • Thanks to Jennifer Grady for her contribution to the aftermarket’s premier podcast.
                      • Grady Firm Website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=26434Fri, 09 Aug 2019 04:23:07 -040037:10falsefullJennifer Grady ESQ - Harassment Training Required by Law<br /> <br /> Jennifer A. Grady, Esq. is the founder of the law firm The Grady Firm, P.C. Ms. Grady is an attorney, corporate trainer, and international speaker. She founded the firm in 2012 with a passion for helping business owners, entrepreneurs, and their families achieve the American Dream of freedom, opportunity, self-sufficiency, and success. <br /> <br /> Are you aware that the lion share of small businesses must have required harassment training for their employees? In this episode, you have a chance to be personally updated on harassment training and the change in the law that requires training if you have 5 or more employees.<br /> <br /> This episode helps you understand the serious issues of sexual harassment in the workplace. Never discount the fact that your business is resistant to a harassment claim. We rarely talk about this topic and it is time.<br /> <br /> Learn how you can improve your position or understand what you need to do to implement strong policy in your company so you can minimize your exposure and also be compliant to the letter of the law.                      RR 455: Scott Shotton – Building Quality Trainers of TomorrowRR 455: Scott Shotton – Building Quality Trainers of TomorrowScott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program. 

                      As an automotive instructor at Kishwaukee College since 2009.

                      Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities.

                      Recognized as an Illinois state emissions repair technician.

                      He was also a technical trainer during his 8 year Army career. He has written many technical articles for MotorAge and Gears magazines, and became an ASE Subject Matter Expert (SME) in 2017.

                      Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more. Listen to Scott’s previous episodes HERE. 

                       

                      Key Talking Points:

                      • Post secondary school

                        • Learning the basics to be technicians- some know nothing coming into post secondary
                        • ASC Education Foundation- set list of tasks to cover in classes (lecture, demonstration, hands on, lab work etc)
                        • Independent shops getting involved- help bridge the disconnect between administration and program if shop owners are on the advisory board


                      • Building classes

                        • Starts with a rough outline, theory, bullet points easiest to hardest, take case studies and work them in- is able to cover all levels
                        • Case studies need to be updated from time to time but concepts still remain the same    


                      • Future trainers

                        • If you’re going to be a trainer then you will continue to go to training- take notes on technical information and what trainer does
                        • Make sure you’re comfortable with material and topic with adequate research
                        • Incorporate what you like into your own training style
                        • No one knows everything- might have questions in class you don’t know how to answer 


                      • Previous episodes with Scott Shotton: 408 and 419


                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Scott Shotton for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Episode 408 HERE.
                      • Episode 419 HERE.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

                      Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

                       

                      ]]>                      Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program. 

                      As an automotive instructor at Kishwaukee College since 2009.

                      Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities.

                      Recognized as an Illinois state emissions repair technician.

                      He was also a technical trainer during his 8 year Army career. He has written many technical articles for MotorAge and Gears magazines, and became an ASE Subject Matter Expert (SME) in 2017.

                      Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more. Listen to Scott’s previous episodes HERE. 

                       

                      Key Talking Points:

                      • Post secondary school

                        • Learning the basics to be technicians- some know nothing coming into post secondary
                        • ASC Education Foundation- set list of tasks to cover in classes (lecture, demonstration, hands on, lab work etc)
                        • Independent shops getting involved- help bridge the disconnect between administration and program if shop owners are on the advisory board


                      • Building classes

                        • Starts with a rough outline, theory, bullet points easiest to hardest, take case studies and work them in- is able to cover all levels
                        • Case studies need to be updated from time to time but concepts still remain the same    


                      • Future trainers

                        • If you’re going to be a trainer then you will continue to go to training- take notes on technical information and what trainer does
                        • Make sure you’re comfortable with material and topic with adequate research
                        • Incorporate what you like into your own training style
                        • No one knows everything- might have questions in class you don’t know how to answer 


                      • Previous episodes with Scott Shotton: 408 and 419


                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Scott Shotton for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Episode 408 HERE.
                      • Episode 419 HERE.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

                      Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

                       

                      ]]>                      https://remarkableresults.biz/?p=26426Tue, 06 Aug 2019 04:03:22 -040044:25falsefullRR 455: Scott Shotton - Building Quality Trainers of Tomorrow<br /> <br /> Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops. In his second interview, Scott talks about building classes and that our future trainers are a must and a priority!<br /> <br /> In this episode, find out what are the important prerequisites of becoming a trainer. Learn the values of preparation, research, classes, case studies and more to become a successful automotive aftermarket trainer.                      RR 454: Danny Durbin – Integrating the Third GenerationRR 454: Danny Durbin – Integrating the Third GenerationDanny Durbin is the second generation owner of Durbin Auto Parts, in Prattville, AL.  He is now integrating the third generation into the business. You’ve heard the stats about the third generation? Only about 12% survive. 

                      You decide, but I believe Danny has the right strategy to defy the survival statistics.  He knows the procedure and the adaptations it takes for the survival of the generations (having been there done that).  Danny is planning to pass the torch to his son, however, he decided that Andrew first needed to work outside the business. 

                      You will benefit from this story as many service professionals are family businesses. Find out the core values needed and the mindset of what it takes to keep the family business afloat for many years to come.

                      Danny is an active member of the Automotive Aftermarket Association (AAAS) and holds a seat on the Board of Directors.  Check out  Dan’s other episode HERE.

                      Key Talking Points:

                      • Family business
                        • Told son Andrew he needed to get a job before he joined the family business in order to join as 3rd generation 
                        • Worked for a construction company building hospitals, hotels, office buildings, etc
                        • Son and wife having a baby and company was growing in equipment business and needed help- took a pay cut to come back to business
                        • Accepted job but stayed with the company to finish the job for an additional 3 months- honored commitment 
                        • Son has been with the company 10 months and handles the entire equipment side of the business- established role and responsibilities


                       

                      Resources:

                      • Thanks to Dan Durbin for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Danny Durbin is the second generation owner of Durbin Auto Parts, in Prattville, AL.  He is now integrating the third generation into the business. You’ve heard the stats about the third generation? Only about 12% survive. 

                      You decide, but I believe Danny has the right strategy to defy the survival statistics.  He knows the procedure and the adaptations it takes for the survival of the generations (having been there done that).  Danny is planning to pass the torch to his son, however, he decided that Andrew first needed to work outside the business. 

                      You will benefit from this story as many service professionals are family businesses. Find out the core values needed and the mindset of what it takes to keep the family business afloat for many years to come.

                      Danny is an active member of the Automotive Aftermarket Association (AAAS) and holds a seat on the Board of Directors.  Check out  Dan’s other episode HERE.

                      Key Talking Points:

                      • Family business
                        • Told son Andrew he needed to get a job before he joined the family business in order to join as 3rd generation 
                        • Worked for a construction company building hospitals, hotels, office buildings, etc
                        • Son and wife having a baby and company was growing in equipment business and needed help- took a pay cut to come back to business
                        • Accepted job but stayed with the company to finish the job for an additional 3 months- honored commitment 
                        • Son has been with the company 10 months and handles the entire equipment side of the business- established role and responsibilities


                       

                      Resources:

                      • Thanks to Dan Durbin for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=26380Fri, 02 Aug 2019 04:16:26 -040019:10falsefullDanny Durbin - Integrating the Third Generation<br /> <br /> Danny Durbin is the second generation owner of Durbin Auto Parts, in Prattville, AL. He is now integrating the third generation into the business. You’ve heard the stats about the third generation? Only about 12% survive. <br /> <br /> You decide, but I believe Danny has the right strategy to defy the survival statistics. He knows the procedure and the adaptations it takes for the survival of the generations (having been there done that). Danny is planning to pass the torch to his son, however, he decided that Andrew first needed to work outside the business. <br /> <br /> You will benefit from this story as many service professionals are family businesses. Find out the core values needed and the mindset of what it takes to keep the family business afloat for many years to come.<br /> <br /> Danny is an active member of the Automotive Aftermarket Association (AAAS) and holds a seat on the Board of Directors.                      RR 453: Dutch Silverstein puts an ADAS Scholarship Worth $4,000 On the Line!RR 453: Dutch Silverstein puts an ADAS Scholarship Worth $4,000 On the Line!Free Training! Unheard of!  Robert ‘Dutch’ Silverstein of A&M Auto Service, Pineville, NC,  is putting up a $4,000 scholarship for a shop owner and technician for ADAS training.  This means TWO guys from the same shop (an owner and his lead tech) can attend this hands-on seminar. ADAS technology is not going away and everyone needs to move on training. You may even decide to become an ADAS calibration center as a result of your training. 

                      In this episode find out why Dutch is providing this free scholarship from his own pocket to the industry. He believes the industry must step up and get involved with scholarships of all kinds. He also challenges shop owners to determine if they are spending enough time learning how to put money in their pocket through training.

                      Robert “Dutch” Silverstein started A&M Auto Service, in Pineville, NC, over 19 years ago. He started working part-time out of a rented single bay in the back of a body shop. At that time, he was also a Captain for a major airline.  Ever since he was a boy, the Good Lord gave Dutch the ability of understanding and repairing things mechanical.

                      As his business continued to grow, Dutch soon recognized the public’s need for an honest, integrity driven, low sales pressure repair facility. A shop that is motivated to educate each customer and address his/her automotive needs individually. One that is focused on doing the RIGHT thing, not some distant Corporate or Franchise Business Model idea of the right thing, but THE right thing for each customer.   Listen to Dutch’s previous episodes HERE.

                      Time-sensitive scholarship is due by August 5, 2019. Enter “Scholarship” in the subject line. Dutch’s Email HERE.

                       

                      Key Talking Points:

                      • In memory of his mom and aunt who were teachers, he is offering an ADAS Scholarship
                      • Better the industry. Will you be ready to embrace the new technology
                      • Invest in your people. Stop posting your numbers and a picture of your boat. Will, that improve the industry? 
                      • $4,000 ADAS scholarship  
                        • Focus on ADAS training for two people
                        • Draws candidates out of raffle- free to nominate and be nominated and received less than 25 applicants

                      • Training
                        • Graduate tech schools you have a license to learn- established foundation
                        • Need to be a perpetual student after you graduate and continue training 
                        • Post-secondary education gives  a license learn

                      • As a shop owner, we must give back
                        • Give back to your community, invest in people that keep business running
                        • All talk but no action about bettering the industry
                        • Keep updated with changing technology instead of sending customers to dealerships 
                        • Prioritize where you spend money- training
                        • Hire people who have the same values as you- integrity-driven  
                        • Dutch concentrates on a relationship-based business model with customers

                      • Being an ADAS calibration center is a short term goal

                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Dutch Silverstein for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                      Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                       

                      ]]>                      Free Training! Unheard of!  Robert ‘Dutch’ Silverstein of A&M Auto Service, Pineville, NC,  is putting up a $4,000 scholarship for a shop owner and technician for ADAS training.  This means TWO guys from the same shop (an owner and his lead tech) can attend this hands-on seminar. ADAS technology is not going away and everyone needs to move on training. You may even decide to become an ADAS calibration center as a result of your training. 

                      In this episode find out why Dutch is providing this free scholarship from his own pocket to the industry. He believes the industry must step up and get involved with scholarships of all kinds. He also challenges shop owners to determine if they are spending enough time learning how to put money in their pocket through training.

                      Robert “Dutch” Silverstein started A&M Auto Service, in Pineville, NC, over 19 years ago. He started working part-time out of a rented single bay in the back of a body shop. At that time, he was also a Captain for a major airline.  Ever since he was a boy, the Good Lord gave Dutch the ability of understanding and repairing things mechanical.

                      As his business continued to grow, Dutch soon recognized the public’s need for an honest, integrity driven, low sales pressure repair facility. A shop that is motivated to educate each customer and address his/her automotive needs individually. One that is focused on doing the RIGHT thing, not some distant Corporate or Franchise Business Model idea of the right thing, but THE right thing for each customer.   Listen to Dutch’s previous episodes HERE.

                      Time-sensitive scholarship is due by August 5, 2019. Enter “Scholarship” in the subject line. Dutch’s Email HERE.

                       

                      Key Talking Points:

                      • In memory of his mom and aunt who were teachers, he is offering an ADAS Scholarship
                      • Better the industry. Will you be ready to embrace the new technology
                      • Invest in your people. Stop posting your numbers and a picture of your boat. Will, that improve the industry? 
                      • $4,000 ADAS scholarship  
                        • Focus on ADAS training for two people
                        • Draws candidates out of raffle- free to nominate and be nominated and received less than 25 applicants

                      • Training
                        • Graduate tech schools you have a license to learn- established foundation
                        • Need to be a perpetual student after you graduate and continue training 
                        • Post-secondary education gives  a license learn

                      • As a shop owner, we must give back
                        • Give back to your community, invest in people that keep business running
                        • All talk but no action about bettering the industry
                        • Keep updated with changing technology instead of sending customers to dealerships 
                        • Prioritize where you spend money- training
                        • Hire people who have the same values as you- integrity-driven  
                        • Dutch concentrates on a relationship-based business model with customers

                      • Being an ADAS calibration center is a short term goal

                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Dutch Silverstein for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                      Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                       

                      ]]>                      https://remarkableresults.biz/?p=26351Tue, 30 Jul 2019 04:11:53 -040035:09falsefullDutch Silverstein puts ADAS Scholarship worth $4,000 on the line!<br /> <br /> Free Training! Unheard of. Dutch Silvestein of A&M Auto Service is putting up a $4,000 scholarship for a shop owner and technician for ADAS training. This means TWO guys from the same shop (an owner and his lead tech) can attend this hands-on seminar. ADAS technology is not going away and everyone needs to move on training. You may even decide to become an ADAS calibration center as a result of your training. <br /> <br /> In this episode find out why Dutch is providing this free scholarship from his own pocket to the industry. He believes the industry must step up and get involved with scholarships of all kinds. He also challenges shop owners to determine if they are spending enough time learning how to put money in their pocket through training.                      RR 452: Danielle and Brett Bohlmann – Creating Work/Life HarmonyRR 452: Danielle and Brett Bohlmann – Creating Work/Life HarmonyBrett and Danielle Bohlmann, creates Work/Life Harmony, are the owners of HWY 7 Service Center, Newell, IA. Brett began his career in the automotive industry as an automotive technician. Over the years, Brett began to acquire top-notch experience and a love of automobiles but more of a passion for learning in the entire automotive industry.

                      In 2010, Brett had an urge to start and open Hwy 7 Service Center with the goal of always exceeding the customer’s expectations. Oil definitely pumps in his veins as automotive knowledge, skill, and work ethic radiate from his actions and words. However, the fuel for the fire comes from his family at home and the community that has become a large family too. Find out more about the Bohlmann’s episodes HERE.

                       

                      Key Talking Points:

                      • Owning a business and having a life outside of business
                        • At first, Danielle was not on board with opening business
                        • “Anything worthwhile is uphill”
                        • Was able to harmonize business and personal life- 9th year in business, harmony isn’t time-based but is intentional 
                        • The pivot point of business- hired a consulting company 
                        • Brett is visionary, Danielle is the implementer 
                        • Marriage and family first, business second

                      • Fears
                        • Opening the second location
                        • Being successful in tiny town (850 population)- was it a trend? Is there enough population? Can the business survive?

                      • Trust in your beliefs
                        • People die for what they believe in, beliefs are powerful
                        • Let your thoughts turn into beliefs and goals

                      • Culture of business- family and everyone has a part of the business
                        •  No hierarchy, everyone has a stake in the business
                        • Wanted employees to enjoy where they work
                        • Core values implemented in life and business  
                        • Identified right people for right positions- hire technicians out of school and train them

                      • Reenergize 
                        • Taking time away from the business
                        • Being around like-minded  people in industry, networking 
                        • Gratitude, practicing gratefulness 


                       

                      Resources:

                      • Thanks to Brett and Danielle Bohlmann for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Brett and Danielle Bohlmann, creates Work/Life Harmony, are the owners of HWY 7 Service Center, Newell, IA. Brett began his career in the automotive industry as an automotive technician. Over the years, Brett began to acquire top-notch experience and a love of automobiles but more of a passion for learning in the entire automotive industry.

                      In 2010, Brett had an urge to start and open Hwy 7 Service Center with the goal of always exceeding the customer’s expectations. Oil definitely pumps in his veins as automotive knowledge, skill, and work ethic radiate from his actions and words. However, the fuel for the fire comes from his family at home and the community that has become a large family too. Find out more about the Bohlmann’s episodes HERE.

                       

                      Key Talking Points:

                      • Owning a business and having a life outside of business
                        • At first, Danielle was not on board with opening business
                        • “Anything worthwhile is uphill”
                        • Was able to harmonize business and personal life- 9th year in business, harmony isn’t time-based but is intentional 
                        • The pivot point of business- hired a consulting company 
                        • Brett is visionary, Danielle is the implementer 
                        • Marriage and family first, business second

                      • Fears
                        • Opening the second location
                        • Being successful in tiny town (850 population)- was it a trend? Is there enough population? Can the business survive?

                      • Trust in your beliefs
                        • People die for what they believe in, beliefs are powerful
                        • Let your thoughts turn into beliefs and goals

                      • Culture of business- family and everyone has a part of the business
                        •  No hierarchy, everyone has a stake in the business
                        • Wanted employees to enjoy where they work
                        • Core values implemented in life and business  
                        • Identified right people for right positions- hire technicians out of school and train them

                      • Reenergize 
                        • Taking time away from the business
                        • Being around like-minded  people in industry, networking 
                        • Gratitude, practicing gratefulness 


                       

                      Resources:

                      • Thanks to Brett and Danielle Bohlmann for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=26313Fri, 26 Jul 2019 04:10:22 -040040:37falsefullDanielle and Brett Bohlmann Finding the Right Balance Between Work and Life<br /> <br /> Brett and Danielle Bohlmann are Shop Owners at Hwy 7 Service Center. They agree that they are everything the other is not and they know it and use it to their advantage instead of it being their demise.<br /> <br /> OK, Brett and Danielle Bohlman agree that they are everything the other is not and they know it and use it to their advantage instead of it being their demise. Brett and Danielle own Hwy 7 Service Center in Newell, IA. Danielle wasnt in on the business at start because she is a mother of 4 and for her, family is first! Find out how Danielle changed her comittment and how they make family and business work so they have a life.                      RR 451: Dan Gilley – Attracting the Right Talent with the Right StuffRR 451: Dan Gilley – Attracting the Right Talent with the Right StuffEvery new and young technician today have a lot more shops to choose from. Let’s face it, there is a lingering issue of the technician shortage. If you are a business owner, what do you need to do to attract and/or retain talented individuals that possess the ‘right stuff’.

                      If you are a business owner, how would you attract an employee? What are the things you would do to improve your shop and make it as attractive and organized as it could be? Dan Gilley will bring light to decisions addressing the best interests of the would be future candidates/employee of a shop. Dan Gilley is the President and CEO of RLO Training.

                      In this episode, you will understand the utmost priorities needed by shop owners to address the how to attract the right kind of employees and what are the necessary tactics in order to keep them. As Dan would say, it’s either you attract them or repel them. Is it just for the paycheck or the team?e candidates/employee of a shop. Dan Gilley is the President and CEO of RLO Training.

                      Dan Gilley is the owner and president of RLO Training. Dan has a great understanding of the challenges of the aftermarket industry, and with thirty years experience, he has a great appreciation of what it takes to truly continue on a path of progress and gain a remarkable vision of the future.

                      Dan has helped hundreds to achieve high levels of success through his training, coaching, and Bottom-Line Impact Groups peer support network. Dan encourages shop owners and their teams to achieve their personal and professional bests, and today he will challenge us all to take another step in achieving our goals.

                      Dan began his automotive career when he was fourteen. He gave up his lawn care company to work at a gas station when he turned sixteen just to be around cars. He worked as a technician and a service advisor during his college years and bought his first gas station at age 22. For the next twenty years Dan was challenged as an independent auto repair shop owner. He

                      realized that he needed to learn as much as he could and attended seminars, business schools, workshops and anything else that would help make his businesses a success. That’s when the passion for the automotive industry developed.

                      Dan became a member of the Bottom Line Impact Group and took his company to a new level. In 2003 Dan joined the RLO team as a full time instructor and coach. His zeal to transform the automotive industry is apparent in his enthusiasm for helping others improve all aspects of their businesses. He continues now as president of RLO Training to take the automotive industry forward into a successful future.

                      Key Talking Points

                      • “Why should I work for you?” 
                        • Technicians today have a lot more shops to choose from
                        • Not attracting enough young technicians  
                        • You’re either attracting employees or repelling employees- do you work as a team or is it just a paycheck
                        • People want to feel appreciated and acknowledged
                        • Shop needs to be clean, up to date, paid training 

                      • Understanding role as CEO
                        • Hiring service advisors help free up the owner for networking and marketing for the company
                        • Need to understand their financials, operate with a plan, share the vision with your team and care about them
                        • Invest in your team


                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Dan Gilley for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Link to RLO Training website HERE.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

                       

                      ]]>                      Every new and young technician today have a lot more shops to choose from. Let’s face it, there is a lingering issue of the technician shortage. If you are a business owner, what do you need to do to attract and/or retain talented individuals that possess the ‘right stuff’.

                      If you are a business owner, how would you attract an employee? What are the things you would do to improve your shop and make it as attractive and organized as it could be? Dan Gilley will bring light to decisions addressing the best interests of the would be future candidates/employee of a shop. Dan Gilley is the President and CEO of RLO Training.

                      In this episode, you will understand the utmost priorities needed by shop owners to address the how to attract the right kind of employees and what are the necessary tactics in order to keep them. As Dan would say, it’s either you attract them or repel them. Is it just for the paycheck or the team?e candidates/employee of a shop. Dan Gilley is the President and CEO of RLO Training.

                      Dan Gilley is the owner and president of RLO Training. Dan has a great understanding of the challenges of the aftermarket industry, and with thirty years experience, he has a great appreciation of what it takes to truly continue on a path of progress and gain a remarkable vision of the future.

                      Dan has helped hundreds to achieve high levels of success through his training, coaching, and Bottom-Line Impact Groups peer support network. Dan encourages shop owners and their teams to achieve their personal and professional bests, and today he will challenge us all to take another step in achieving our goals.

                      Dan began his automotive career when he was fourteen. He gave up his lawn care company to work at a gas station when he turned sixteen just to be around cars. He worked as a technician and a service advisor during his college years and bought his first gas station at age 22. For the next twenty years Dan was challenged as an independent auto repair shop owner. He

                      realized that he needed to learn as much as he could and attended seminars, business schools, workshops and anything else that would help make his businesses a success. That’s when the passion for the automotive industry developed.

                      Dan became a member of the Bottom Line Impact Group and took his company to a new level. In 2003 Dan joined the RLO team as a full time instructor and coach. His zeal to transform the automotive industry is apparent in his enthusiasm for helping others improve all aspects of their businesses. He continues now as president of RLO Training to take the automotive industry forward into a successful future.

                      Key Talking Points

                      • “Why should I work for you?” 
                        • Technicians today have a lot more shops to choose from
                        • Not attracting enough young technicians  
                        • You’re either attracting employees or repelling employees- do you work as a team or is it just a paycheck
                        • People want to feel appreciated and acknowledged
                        • Shop needs to be clean, up to date, paid training 

                      • Understanding role as CEO
                        • Hiring service advisors help free up the owner for networking and marketing for the company
                        • Need to understand their financials, operate with a plan, share the vision with your team and care about them
                        • Invest in your team


                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Dan Gilley for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Link to RLO Training website HERE.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

                       

                      ]]>                      https://remarkableresults.biz/?p=26263Tue, 23 Jul 2019 04:09:05 -040034:56falsefullDan Gilley - Attracting the Right Talent with the Right Stuff<br /> <br /> Every new and young technician today have a lot more shops to choose from. Let’s face it, there is a lingering issue of the technician shortage. If you are a business owner, what do you need to do to attract and/or retain talented individuals that possess the ‘right stuff’.<br /> <br /> If you are a business owner, how would you attract an employee? What are the things you would do to improve your shop and make it as attractive and organized as it could be? Dan Gilley will bring light to decisions addressing the best interests of the would be future candidates/employee of a shop. Dan Gilley is the President and CEO of RLO Training.<br /> <br /> In this episode, you will understand the utmost priorities needed by shop owners to address the how to attract the right kind of employees and what are the necessary tactics in order to keep them. As Dan would say, it’s either you attract them or repel them. Is it just for the paycheck or the team?                      Trailer – Why Would You Want To Listen and Who the Heck Am I?Trailer – Why Would You Want To Listen and Who the Heck Am I?Why Would You Want To Listen and Who the Heck Am I?

                      Can you afford to miss out on being a fly on the wall of shop owners, coaches, technicians, executives and every other contributor that has been involved in the aftermarkets premiere podcast?

                      Imagine an aftermarket audio archive of over 600 episodes that speaks to the business of the aftermarket with a focus on the service professional. Every episode is cataloged by series to help you learn and tackle our industries challenges head-on. All for free, on-demand and available anywhere in the world.

                      Through interviews with the best in the business, our goal is to help solve your pain points and teach you stuff along the way? You know the drill change is a guaranteed constant in life. We must stay abreast of the speed of technology, succession planning, the lack of skilled tradespeople, specifically technicians, leadership, business culture, the need to be better marketers, the role of the CEO, consolidation, and most importantly your profitability.

                      Engage with the podcast because with all the noise in your life, RRR grounds you in the context of the aftermarket.  You are almost guaranteed to learn just one thing from every episode and help bring wisdom and influence to the people you lead as we work together to elevate all ships.

                      The Series

                      Town Hall Academy

                      For The Record

                      CarmCast’s

                      Find Listening APPs

                       

                       

                       

                      ]]>                      Why Would You Want To Listen and Who the Heck Am I?

                      Can you afford to miss out on being a fly on the wall of shop owners, coaches, technicians, executives and every other contributor that has been involved in the aftermarkets premiere podcast?

                      Imagine an aftermarket audio archive of over 600 episodes that speaks to the business of the aftermarket with a focus on the service professional. Every episode is cataloged by series to help you learn and tackle our industries challenges head-on. All for free, on-demand and available anywhere in the world.

                      Through interviews with the best in the business, our goal is to help solve your pain points and teach you stuff along the way? You know the drill change is a guaranteed constant in life. We must stay abreast of the speed of technology, succession planning, the lack of skilled tradespeople, specifically technicians, leadership, business culture, the need to be better marketers, the role of the CEO, consolidation, and most importantly your profitability.

                      Engage with the podcast because with all the noise in your life, RRR grounds you in the context of the aftermarket.  You are almost guaranteed to learn just one thing from every episode and help bring wisdom and influence to the people you lead as we work together to elevate all ships.

                      The Series

                      Town Hall Academy

                      For The Record

                      CarmCast’s

                      Find Listening APPs

                       

                       

                       

                      ]]>                      https://remarkableresults.biz/?p=26284Fri, 19 Jul 2019 20:25:30 -040002:52falsetrailerWhy Would You Want To Listen and Who the Heck Am I?<br /> <br /> Can you afford to miss out on being a fly on the wall of shop owners, coaches, technicians, executives and every other contributor that has been involved in the aftermarkets premiere podcast?<br /> <br /> Through interviews with the best in the business, our goal is to help solve your pain points and teach you stuff along the way? You know the drill change is a guaranteed constant in life. We must stay abreast of the speed of technology, succession planning, the lack of skilled tradespeople, specifically technicians, leadership, business culture, the need to be better marketers, the role of the CEO, consolidation, and most importantly your profitability.<br /> <br /> Engage with the podcast because with all the noise in your life, RRR grounds you in the context of the aftermarket. You are almost guaranteed to learn just one thing from every episode and help bring wisdom and influence to the people you lead as we work together to elevate all ships.                      RR 450: Michael Eilbracht – Becoming an Industry TrainerRR 450: Michael Eilbracht – Becoming an Industry TrainerThink about how many professional teachers found their calling. This is Michael Eilbracht and his take on becoming a trainer.

                       

                      Michael Eilbracht knows he has found his calling to be an industry trainer and shares lessons on becoming a trainer. He has presented at Vision and will parlay his career as a Full-Time Transit Bus Technician, and owner of MJE Diagnostics into a professional Heavy Duty Electrical and Drive-ability Training Business. 

                      This is a ‘real story’ on finding your groove and sticking to it. Listen to the depth of his experience and for his passion to help people.

                      Michael Eilbracht is Full-Time Transit Bus Technician for the Champaign & Urbana Mass Transit District in Urbana, Illinois and also runs MJE Diagnostics which is a Heavy Duty Electrical and Drive-ability Training Business.  Michael has 22 years of experience as a Transit Bus technician with ASE Master Transit Bus Certification and is also an L2 Advanced Level Specialist. He also has numerous Factory Certifications from Cummins, Allison Transmission, ZF Transmissions, Detroit Diesel and Thermo King.

                       

                      Michael has also been to OEM Training for New Flyer and Gillig Buses. For four years Michael also Instructed at Parkland College in Champaign IL for the Diesel Power Equipment Technology Program where he taught Intro to Electrical Systems for Agriculture, Heavy Equipment, and Motor Truck.  Michael started his Heavy Duty Electrical and Drive-ability Training Business 1 year ago. Michael enjoys instructing and helping others and takes great pride knowing that he is making a difference for the Heavy Duty Industry. For the future, Michael hopes to also be able to provide Mobile Diagnostic Services or his current customers and his new ones as well. He is also the Midwest Distributor for Autonerdz.com 

                       

                      Key Talking Points:

                      •  Aspires to be mobile heavy duty tech
                        • Sees need and help requests from truck shops and dealerships

                      • Trainer
                        • Met with old diesel instructor and asked if he could instruct electrical for 4 years at community college
                        • Learned diagnostics and saw advantages of niche market 
                        • Loves training and keeps it relaxed and relate-able 
                        • Has hands on instruction approach 
                        • Encourages former students to reach out and ask for advice

                      • Advice
                        • Need constant  updated training 
                        • Diesels aren’t the same as before- modules, controls etc


                      Resources:

                      • Thanks to Michael Eilbracht for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                       

                      ]]>                      Think about how many professional teachers found their calling. This is Michael Eilbracht and his take on becoming a trainer.

                       

                      Michael Eilbracht knows he has found his calling to be an industry trainer and shares lessons on becoming a trainer. He has presented at Vision and will parlay his career as a Full-Time Transit Bus Technician, and owner of MJE Diagnostics into a professional Heavy Duty Electrical and Drive-ability Training Business. 

                      This is a ‘real story’ on finding your groove and sticking to it. Listen to the depth of his experience and for his passion to help people.

                      Michael Eilbracht is Full-Time Transit Bus Technician for the Champaign & Urbana Mass Transit District in Urbana, Illinois and also runs MJE Diagnostics which is a Heavy Duty Electrical and Drive-ability Training Business.  Michael has 22 years of experience as a Transit Bus technician with ASE Master Transit Bus Certification and is also an L2 Advanced Level Specialist. He also has numerous Factory Certifications from Cummins, Allison Transmission, ZF Transmissions, Detroit Diesel and Thermo King.

                       

                      Michael has also been to OEM Training for New Flyer and Gillig Buses. For four years Michael also Instructed at Parkland College in Champaign IL for the Diesel Power Equipment Technology Program where he taught Intro to Electrical Systems for Agriculture, Heavy Equipment, and Motor Truck.  Michael started his Heavy Duty Electrical and Drive-ability Training Business 1 year ago. Michael enjoys instructing and helping others and takes great pride knowing that he is making a difference for the Heavy Duty Industry. For the future, Michael hopes to also be able to provide Mobile Diagnostic Services or his current customers and his new ones as well. He is also the Midwest Distributor for Autonerdz.com 

                       

                      Key Talking Points:

                      •  Aspires to be mobile heavy duty tech
                        • Sees need and help requests from truck shops and dealerships

                      • Trainer
                        • Met with old diesel instructor and asked if he could instruct electrical for 4 years at community college
                        • Learned diagnostics and saw advantages of niche market 
                        • Loves training and keeps it relaxed and relate-able 
                        • Has hands on instruction approach 
                        • Encourages former students to reach out and ask for advice

                      • Advice
                        • Need constant  updated training 
                        • Diesels aren’t the same as before- modules, controls etc


                      Resources:

                      • Thanks to Michael Eilbracht for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                       

                      ]]>                      https://remarkableresults.biz/?p=26251Fri, 19 Jul 2019 04:20:32 -040024:22falsefullMichael Eilbracht - Becoming a Trainer<br /> <br /> Many in the industry have the yearning to give and teach. Think about how many professional teachers found their calling.<br /> <br /> Michael knows he has found his calling to be an industry trainer. He has presented at Vision and will parlay his career as a Full-Time Transit Bus Technician, and owner of MJE Diagnostics into a professional Heavy Duty Electrical and Driveability Training Business. <br /> <br /> This is a ‘real story’ on finding your groove and sticking to it. Listen to the depth of his experience and for his passion to help people.                      RR 449: Maryann Croce – What Advice Would You Give a New Business Owner? Will this advice benefit the established business person?RR 449: Maryann Croce – What Advice Would You Give a New Business Owner? Will this advice benefit the established business person?Ask Maryann Croce! What advice would you give a new business owner? Will this advice benefit the established business person?

                      Would you like some advice on starting a business. What if you could apply this advice to your established business. With me is Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT. 

                      As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone.

                      Maryann was a banker turned business owner. Tony was a technician turned shop owner. She is also a member of Women in Auto Care and owns smallbizvantage.com

                      Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created.

                      Maryann is also a member of Women in Auto Care and owns smallbizvantage.com. Hear Maryann in her previous episodes HERE.

                      Key Talking Points
                      • What advice would you give to a new business ownerResilience to be testedEasy to be the owner when everything is going smooth
                      • Will have constant challenges- need to be thick skinned
                      • Don’t lose empathy or kindness but don’t take things personally
                      • Take a standCore values- know what they are and take a stand for yourself and others. Have to work for you, your team, your customers. Be an example every day 
                      • Ask for helpBuilding relationships is key- vendors, suppliers, other business owners in industry and community
                      • Have a curious mindsetBe open-minded to new ideas- willingness to grow and learn
                      • Won’t get stuck in negative flow 
                      • Share and give Locally, industry event, you always have something to offer
                      • Help each other without an agenda 
                      • What is a healthy business?Profitable, sustainable and enjoyable .
                      • Your business is part of your life, not your entire life- don’t lose sight of yourself, friends and family 
                      • How do you evolve to a business owner?Messaging- voice and messaging is right for business
                      • Relationships- how you nurture them
                      • Know the financials of the business
                      • Maryann’s Newsletter HERE

                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Maryann Croce for her contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Link to Maryann’s Small Biz Vantage website HERE.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In   Email   Events   Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

                       

                      ]]>                      Ask Maryann Croce! What advice would you give a new business owner? Will this advice benefit the established business person?

                      Would you like some advice on starting a business. What if you could apply this advice to your established business. With me is Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT. 

                      As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone.

                      Maryann was a banker turned business owner. Tony was a technician turned shop owner. She is also a member of Women in Auto Care and owns smallbizvantage.com

                      Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created.

                      Maryann is also a member of Women in Auto Care and owns smallbizvantage.com. Hear Maryann in her previous episodes HERE.

                      Key Talking Points
                      • What advice would you give to a new business ownerResilience to be testedEasy to be the owner when everything is going smooth
                      • Will have constant challenges- need to be thick skinned
                      • Don’t lose empathy or kindness but don’t take things personally
                      • Take a standCore values- know what they are and take a stand for yourself and others. Have to work for you, your team, your customers. Be an example every day 
                      • Ask for helpBuilding relationships is key- vendors, suppliers, other business owners in industry and community
                      • Have a curious mindsetBe open-minded to new ideas- willingness to grow and learn
                      • Won’t get stuck in negative flow 
                      • Share and give Locally, industry event, you always have something to offer
                      • Help each other without an agenda 
                      • What is a healthy business?Profitable, sustainable and enjoyable .
                      • Your business is part of your life, not your entire life- don’t lose sight of yourself, friends and family 
                      • How do you evolve to a business owner?Messaging- voice and messaging is right for business
                      • Relationships- how you nurture them
                      • Know the financials of the business
                      • Maryann’s Newsletter HERE

                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Maryann Croce for her contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Link to Maryann’s Small Biz Vantage website HERE.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In   Email   Events   Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

                       

                      ]]>                      https://remarkableresults.biz/?p=26239Tue, 16 Jul 2019 04:16:00 -040040:23falsefullMaryann Croce - What advice would you give a new business owner? Will this advice benefit the established business person? Would you like some advice on starting a business. What if you could apply this advice to your established business. With me is Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT. As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone. Maryann is also a member of Women in Auto Care and owns smallbizvantage.com. Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk "Gain Control by Letting Go" was created.                      RR 448: Larry Dragan – Life After Selling My Business – Lemon Law Expert Witness, Certified Mediator and AppraiserRR 448: Larry Dragan – Life After Selling My Business – Lemon Law Expert Witness, Certified Mediator and AppraiserLarry Dragan – Lemon Law Expert Witness, Certified Mediator and Appraiser  

                      Larry Dragan is the 2nd generation owner of Stan’s Garage founded in 1941 at Dearborn Heights, Mi. He sold his ownership to his son, Scott. He now serves as its chairman of the board. He is a member of ASA, ASE Blue Seal and IAAA (International Automotive Appraisers Association).

                      Larry got involved during the ’90s in the mediation of problem vehicles and served on the arbitration boards for both Chrysler and Ford.  Larry still provides many services nationwide including expert witness services, Lemon Law cases, pre-purchase inspections, automotive appraisals, automotive mediation/ umpiring and automotive business coaching and development.

                       

                      Larry Dragan has 40 + years experience in the automotive industry and still maintains his ASE certifications in Auto and HD Truck.  He was the second generation owner of Stan’s Garage (establish 1941) in Dearborn Heights Mi for over 38 years and still serves as chairman of the board. His son Scott has now taken over the operations but Larry’s still stays very active in the automotive industry.  Larry got involved during the ’90s in the mediation of problem vehicles and served on the arbitration boards for both Chrysler and Ford. Larry stills provides many services nationwide including expert witness services, Lemon Law cases, pre-purchase inspections, automotive appraisals, automotive mediation/ umpiring and automotive business coaching and development.  He is a member of ASA, ASE Blue Seal and IAAA (International Automotive Appraisers Association).

                       

                      Key Talking Points:

                      • Expert witness for Lemon Law Attorneys- hired by the owner of the vehicle
                        • Every state has different rules and regulations- most are 3 attempts for same repair or 30+ days out of service
                        • Can’t verify the complaint. Dealerships will not go too far to solve problems.
                        • Larry comes in after process is started or prior to attorney taking case- verifies the complaint, takes documentation   
                        • People remain patient for a vehicle that is reliable
                        • Most of the time vehicles do not get repaired at dealerships- limitation technicians have to verify the complaint, only getting paid half hour to diagnose 
                        • Most cases don’t go to court- cases get settled

                      • Certified as mediator/umpire
                        • Settle cases between two insurance companies or insurance company and owner with collision or flood cases/damages to the vehicle
                        • He would go to the TSBs first to see if the problem exists  

                      • Technician shortage
                        • Average technicians are 45-50 years old- what will happen in 10 years when they retire 
                        • Need to grow your own technician and appreciate them

                      • Appraisal discussion

                      Resources:

                      • Thanks to Larry Dragan for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Larry Dragan – Lemon Law Expert Witness, Certified Mediator and Appraiser  

                      Larry Dragan is the 2nd generation owner of Stan’s Garage founded in 1941 at Dearborn Heights, Mi. He sold his ownership to his son, Scott. He now serves as its chairman of the board. He is a member of ASA, ASE Blue Seal and IAAA (International Automotive Appraisers Association).

                      Larry got involved during the ’90s in the mediation of problem vehicles and served on the arbitration boards for both Chrysler and Ford.  Larry still provides many services nationwide including expert witness services, Lemon Law cases, pre-purchase inspections, automotive appraisals, automotive mediation/ umpiring and automotive business coaching and development.

                       

                      Larry Dragan has 40 + years experience in the automotive industry and still maintains his ASE certifications in Auto and HD Truck.  He was the second generation owner of Stan’s Garage (establish 1941) in Dearborn Heights Mi for over 38 years and still serves as chairman of the board. His son Scott has now taken over the operations but Larry’s still stays very active in the automotive industry.  Larry got involved during the ’90s in the mediation of problem vehicles and served on the arbitration boards for both Chrysler and Ford. Larry stills provides many services nationwide including expert witness services, Lemon Law cases, pre-purchase inspections, automotive appraisals, automotive mediation/ umpiring and automotive business coaching and development.  He is a member of ASA, ASE Blue Seal and IAAA (International Automotive Appraisers Association).

                       

                      Key Talking Points:

                      • Expert witness for Lemon Law Attorneys- hired by the owner of the vehicle
                        • Every state has different rules and regulations- most are 3 attempts for same repair or 30+ days out of service
                        • Can’t verify the complaint. Dealerships will not go too far to solve problems.
                        • Larry comes in after process is started or prior to attorney taking case- verifies the complaint, takes documentation   
                        • People remain patient for a vehicle that is reliable
                        • Most of the time vehicles do not get repaired at dealerships- limitation technicians have to verify the complaint, only getting paid half hour to diagnose 
                        • Most cases don’t go to court- cases get settled

                      • Certified as mediator/umpire
                        • Settle cases between two insurance companies or insurance company and owner with collision or flood cases/damages to the vehicle
                        • He would go to the TSBs first to see if the problem exists  

                      • Technician shortage
                        • Average technicians are 45-50 years old- what will happen in 10 years when they retire 
                        • Need to grow your own technician and appreciate them

                      • Appraisal discussion

                      Resources:

                      • Thanks to Larry Dragan for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=26212Fri, 12 Jul 2019 04:14:46 -040025:01falsefull448448Larry Dragan - Life After I Sold My Business - Lemon Law Expert Witness, Certified Mediator and Appraiser <br /> <br /> Larry Dragan is the 2nd generation owner of Stan’s Garage founded in 1941 at Dearborn Heights, Mi. He sold his ownership to his son, Scott. He now serves as its chairman of the board. He is a member of ASA, ASE Blue Seal and IAAA (International Automotive Appraisers Association).<br /> <br /> Larry got involved during the ’90s in the mediation of problem vehicles and served on the arbitration boards for both Chrysler and Ford. Larry still provides many services nationwide including expert witness services, Lemon Law cases, pre-purchase inspections, automotive appraisals, automotive mediation/ umpiring and automotive business coaching and development.                      RR 447: Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At?RR 447: Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At?Jonnie Wright was raised by three women (mother, grandmother and aunt) on a hobby farm in rural Iowa. He discovered a penchant and passion for writing and talking to people during an unsuccessful 5 year run in college, and applied both to a 20+ year career in radio and TV broadcasting.

                      In 2005, he “put down childish things” and entered the world of adulthood and business ownership, as he started a customer service training and marketing company called The Buyosphere. He started training retail but eventually saw greater opportunity in the auto repair service world, which he planted the flag, with the incredible help of Ron Haugen.

                      “I” became “we” as Jonnie and his team added trainers and clients, but the WOW moment of realization that his team were relative equals among industry giants came at VISION 2015, when he taught several classes and was honored to be keynote speaker. Then along with NAPA EXPO, they trained in front of nearly 1,000 automotive professionals. That is when things got real! Jonnie branched out beyond auto repair in recent years and also works with attorneys, computer repair shops and health care professionals. 

                      Not bad for a farm kid who grew up on one acre with one cow, one pig and one pitchfork. 

                       

                      Key Talking Points:

                      • Customer service
                        • Jonnie never turned a wrench, always had a customer perspective 

                      • Secret shopping- started with telephone calls then went to shops in person 
                        • Took note of signage, cleanliness, organization, smells, the whole experience, incentivize return trip to the shop
                        • Built training program from secret shopping experiences 

                      • Phone skills
                        • 70% of a phone conversation is tone
                        • Words, pace and onboarding
                        • Getting to know me
                        • Scheduling in an organized way
                        • Seeking other problems
                        • Will have less importance in the future with millennials and Gen Z/Y
                        • Apps and convenience becomes customer service
                        • It is gut-wrenching to listen to your calls and get better. An important tactic 447 Jonni for owners and service advisor professionals

                      • Future
                        • The important customer becomes the one you work alongside 
                        • Three types of customers- external, internal (coworkers), a customer inside our heads
                        • How do you work and communicate inside the business efficiently? 
                          • Creating an army of the  – committed to vision and mission of the company


                      • Negative reviews
                        • Opportunity to make things right- more afraid of customers that have a bad experience about and never posts about it
                        • Always respond to negative review somehow


                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Jonnie Wright for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Link to RepairPal website HERE.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

                      Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                       

                       

                      ]]>                      Jonnie Wright was raised by three women (mother, grandmother and aunt) on a hobby farm in rural Iowa. He discovered a penchant and passion for writing and talking to people during an unsuccessful 5 year run in college, and applied both to a 20+ year career in radio and TV broadcasting.

                      In 2005, he “put down childish things” and entered the world of adulthood and business ownership, as he started a customer service training and marketing company called The Buyosphere. He started training retail but eventually saw greater opportunity in the auto repair service world, which he planted the flag, with the incredible help of Ron Haugen.

                      “I” became “we” as Jonnie and his team added trainers and clients, but the WOW moment of realization that his team were relative equals among industry giants came at VISION 2015, when he taught several classes and was honored to be keynote speaker. Then along with NAPA EXPO, they trained in front of nearly 1,000 automotive professionals. That is when things got real! Jonnie branched out beyond auto repair in recent years and also works with attorneys, computer repair shops and health care professionals. 

                      Not bad for a farm kid who grew up on one acre with one cow, one pig and one pitchfork. 

                       

                      Key Talking Points:

                      • Customer service
                        • Jonnie never turned a wrench, always had a customer perspective 

                      • Secret shopping- started with telephone calls then went to shops in person 
                        • Took note of signage, cleanliness, organization, smells, the whole experience, incentivize return trip to the shop
                        • Built training program from secret shopping experiences 

                      • Phone skills
                        • 70% of a phone conversation is tone
                        • Words, pace and onboarding
                        • Getting to know me
                        • Scheduling in an organized way
                        • Seeking other problems
                        • Will have less importance in the future with millennials and Gen Z/Y
                        • Apps and convenience becomes customer service
                        • It is gut-wrenching to listen to your calls and get better. An important tactic 447 Jonni for owners and service advisor professionals

                      • Future
                        • The important customer becomes the one you work alongside 
                        • Three types of customers- external, internal (coworkers), a customer inside our heads
                        • How do you work and communicate inside the business efficiently? 
                          • Creating an army of the  – committed to vision and mission of the company


                      • Negative reviews
                        • Opportunity to make things right- more afraid of customers that have a bad experience about and never posts about it
                        • Always respond to negative review somehow


                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Jonnie Wright for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Link to RepairPal website HERE.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

                      Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                       

                       

                      ]]>                      https://remarkableresults.biz/?p=26195Tue, 09 Jul 2019 04:36:32 -040034:05falsefullJonnie Wright - Customer Service: What Are The Three Things You Want To Get Better At<br /> <br /> Keeping customers satisfied is what most businesses strive for and it is what keeps them coming back.<br /> <br /> Listen to the story of customer service from Jonnie Wright. Jonnie owns The Buyosphere. Jonnie and I get into a very deep conversation on customer service, generations, the future of phone skills, secret shopping, and reviews. Later in the episode, you will learn that the most important customer becomes the one you w                      RR 446: Privacy, Data Ownership and Cyber-security Threatens the Automotive AftermarketRR 446: Privacy, Data Ownership and Cyber-security Threatens the Automotive AftermarketPrivacy, Data Ownership and Cyber-security are the issues raised with the legislation and it threatens the whole automotive aftermarket.

                      Looking for more information on cybersecurity and data ownership?

                      ASA and the Alliance of Automobile Manufacturers will be hosting a one-day event September. 12, 2019 in Troy, MI. Registration is now open! LEARN MORE AND REGISTER:  https://asashop.org/education-events/technology-telematics-forum/

                       

                      Taking The Hill Website

                      ASA Web Site

                       

                      Robert L. Redding Jr., ASA Legislative representative –Bob has represented the Automotive Service Association, from their Capitol Hill office, since 1993.  He has received presidential appointments to several Federal Advisory Committees at the United States EPA, DOJ, Department of Labor and the U.S. Department of Transportation.

                      Bob has represented the Automotive Service Association, from their Capitol Hill office, since 1993.  He has received presidential appointments to several Federal Advisory Committees at the United Sates EPA, DOJ, Department of Labor and the U.S. Department of Transportation. Previous episodes with Bob HERE.

                      Frank Leutz from Desert Car Care in Chandler, AZ.  Frank has a weekly radio ‘call in show’ called ‘Wrench Nation’. . Frank also does a video feature called ‘Inside the Garage’ where he discusses vehicle failures and cures. Listen to Frank’s previous episodes HERE.

                      Brin Kline is the owner of Assured Auto Works in Melbourne, FL.  His career in automotive repair spans 17 years with nearly 8 years as an owner.

                      Brin’s journey to becoming an advocate for improving the automotive repair industry at the national level began when he started to attend conferences and training.  At these events, he rubbed shoulders with amazing people who, recognize the need for a national automotive repair industry step-by-step protocol for entry-level recruitment and training, continuing education events, and conferences, sharing of case studies, and helping businesses grow. Find previous episodes featuring Brin HERE.

                      Key Talking Points

                      • Shop owners must understand that it is time that someone has to pay attention, educate and protect your clients as it relates to ownership and access to their data. Privacy, Data Ownership and Cyber-security.
                      • Policy makers don’t understand how data affects repairs
                        • We must ensure that our policymakers don’t overreact or reach too far.
                        • We need to be careful because once the bill gets signed it will take the next five years for them to revisit it. We will be stuck with that policy

                      • Data Access, Think Telematics?
                        • One of the pieces not covered in the 12-year right repair service information battle
                        • As a shop owner, we hear it but we don’t know what it’s all about 
                        • The legislation issues concerning Privacy, Data Ownership and Cyber-security.

                      • Cyber-security protections are growing in California
                      • A major concern as an industry is overreach and we are collateral damage
                      • In an effort to protect consumers, the policymakers go too far.
                      • Regarding privacy, there must be some separations
                        • 3rd party providers
                        • OEM Websites

                      • We don’t want anything to interfere with our current business model.
                      • The industry must get behind efforts being mounted in Washington
                        • Developing coalition, Writing campaign, and Visits to Washington
                        • Part of this is also education when the policymakers go home, they must hear from shop owners and understand that access is critical for the consumer and to maintain safe and reliable transportation

                      • The previous Administration ordered a guideline for cyber-security which allowed for 50 state laws potentially dealing with our issues which is not workable
                      • We need the Federal Government to lay out  guidelines for cyber and privacy
                      • Owners with multiple shops will have problems if their shops are located at different states.

                      California Bill

                      • It is about dealing with consumer privacy.
                      • A bill passed last summer is going to impact businesses
                      • This could happen to different states
                      • Michigan tapped into this

                      Privacy is important

                      • Consumers deserve privacy
                      • Within the framework of a vehicle, rolling smart technology privacy becomes a huge issue
                      • We need to have a reasonable and effective way to handle the motoring fleet
                      • Some consumers do not want delicate data on their vehicles shared
                      • Insurance companies now have access to some data through 3rd party providers
                      • As an aftermarket, we need to be involved, at a reasonable cost, in order to fix these vehicles as we have without compromising our business model.
                      • $450 – $800 Billion Dollar Industry regarding 3rd party data monitoring cloud-based

                      Cyber-security

                      • On the root level, protecting your WiFi
                      • Having a process as it comes as a security policy
                      • OEMs have to provide shop owners a path
                      • Everyone is trying to figure out their place as we move forward including new car dealers
                      • Privacy piece will drive everything and data access will have to be addressed at some point

                      Resources:

                      • Thanks to Bob, Frank, and Brin for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Privacy, Data Ownership and Cyber-security are the issues raised with the legislation and it threatens the whole automotive aftermarket.

                      Looking for more information on cybersecurity and data ownership?

                      ASA and the Alliance of Automobile Manufacturers will be hosting a one-day event September. 12, 2019 in Troy, MI. Registration is now open! LEARN MORE AND REGISTER:  https://asashop.org/education-events/technology-telematics-forum/

                       

                      Taking The Hill Website

                      ASA Web Site

                       

                      Robert L. Redding Jr., ASA Legislative representative –Bob has represented the Automotive Service Association, from their Capitol Hill office, since 1993.  He has received presidential appointments to several Federal Advisory Committees at the United States EPA, DOJ, Department of Labor and the U.S. Department of Transportation.

                      Bob has represented the Automotive Service Association, from their Capitol Hill office, since 1993.  He has received presidential appointments to several Federal Advisory Committees at the United Sates EPA, DOJ, Department of Labor and the U.S. Department of Transportation. Previous episodes with Bob HERE.

                      Frank Leutz from Desert Car Care in Chandler, AZ.  Frank has a weekly radio ‘call in show’ called ‘Wrench Nation’. . Frank also does a video feature called ‘Inside the Garage’ where he discusses vehicle failures and cures. Listen to Frank’s previous episodes HERE.

                      Brin Kline is the owner of Assured Auto Works in Melbourne, FL.  His career in automotive repair spans 17 years with nearly 8 years as an owner.

                      Brin’s journey to becoming an advocate for improving the automotive repair industry at the national level began when he started to attend conferences and training.  At these events, he rubbed shoulders with amazing people who, recognize the need for a national automotive repair industry step-by-step protocol for entry-level recruitment and training, continuing education events, and conferences, sharing of case studies, and helping businesses grow. Find previous episodes featuring Brin HERE.

                      Key Talking Points

                      • Shop owners must understand that it is time that someone has to pay attention, educate and protect your clients as it relates to ownership and access to their data. Privacy, Data Ownership and Cyber-security.
                      • Policy makers don’t understand how data affects repairs
                        • We must ensure that our policymakers don’t overreact or reach too far.
                        • We need to be careful because once the bill gets signed it will take the next five years for them to revisit it. We will be stuck with that policy

                      • Data Access, Think Telematics?
                        • One of the pieces not covered in the 12-year right repair service information battle
                        • As a shop owner, we hear it but we don’t know what it’s all about 
                        • The legislation issues concerning Privacy, Data Ownership and Cyber-security.

                      • Cyber-security protections are growing in California
                      • A major concern as an industry is overreach and we are collateral damage
                      • In an effort to protect consumers, the policymakers go too far.
                      • Regarding privacy, there must be some separations
                        • 3rd party providers
                        • OEM Websites

                      • We don’t want anything to interfere with our current business model.
                      • The industry must get behind efforts being mounted in Washington
                        • Developing coalition, Writing campaign, and Visits to Washington
                        • Part of this is also education when the policymakers go home, they must hear from shop owners and understand that access is critical for the consumer and to maintain safe and reliable transportation

                      • The previous Administration ordered a guideline for cyber-security which allowed for 50 state laws potentially dealing with our issues which is not workable
                      • We need the Federal Government to lay out  guidelines for cyber and privacy
                      • Owners with multiple shops will have problems if their shops are located at different states.

                      California Bill

                      • It is about dealing with consumer privacy.
                      • A bill passed last summer is going to impact businesses
                      • This could happen to different states
                      • Michigan tapped into this

                      Privacy is important

                      • Consumers deserve privacy
                      • Within the framework of a vehicle, rolling smart technology privacy becomes a huge issue
                      • We need to have a reasonable and effective way to handle the motoring fleet
                      • Some consumers do not want delicate data on their vehicles shared
                      • Insurance companies now have access to some data through 3rd party providers
                      • As an aftermarket, we need to be involved, at a reasonable cost, in order to fix these vehicles as we have without compromising our business model.
                      • $450 – $800 Billion Dollar Industry regarding 3rd party data monitoring cloud-based

                      Cyber-security

                      • On the root level, protecting your WiFi
                      • Having a process as it comes as a security policy
                      • OEMs have to provide shop owners a path
                      • Everyone is trying to figure out their place as we move forward including new car dealers
                      • Privacy piece will drive everything and data access will have to be addressed at some point

                      Resources:

                      • Thanks to Bob, Frank, and Brin for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>https://remarkableresults.biz/?p=26145Fri, 05 Jul 2019 04:28:36 -040032:51falsefull446446Privacy, Data Ownership and Cybersecurity - Threats to the Automotive Aftermarket<br /> <br /> Carm Capriotto with Bob Redding ASA’s Legislative representative, Frank Leutz who is the COO of Desert car care in Chandler, Arizona, and Brin Kleine who is the owner of Assured Auto Works in Melbourne, Florida. Today we discussed Privacy, Vehicle Data and Cybersecurity.<br /> <br /> ASA has one powerful representative in Washington in Bob Redding and anytime you can get to listen and get guidance from Bob you need to invest your time. Privacy, Vehicle Data and Cybersecurity are huge topics and we covered them a lot recently and for you, knowing as much as you can will help get laws passed that will not only benefit your clients but the aftermarket.<br /> <br /> You may be skeptical, hesitant and maybe you just don’t the magnitude of this issue. Privacy laws could potentially derail the current aftermarket shop owner’s business model due to bad legislation and confusion. As you school yourself with this episode step up and get behind the effort for privacy, data and cybersecurity.                      RR 445: Cash Management with Chris CottonRR 445: Cash Management with Chris CottonChris Cotton discusses good cash management. Chris has been in the customer service industry for over 40 years and has been in the auto repair industry for over 25 years. He is a former shop owner that has dedicated his life to helping YOU to get your business where you want it to be and helping you FOCUS on the things that matter to you.

                      Key Talking Points:

                      • Parkinson’s Law- toothpaste
                      • If you have a project due in 6 months it will take 6 months to do
                      • The less you have the more you’ll stretch it out- toothpaste
                      • Where does my money go?Need to look at the balance sheet and profit/loss
                      • Good businessPaying all bills and feel good about it
                      • Vendors, sales tax, money set aside for yourself, money left over in expense account, not a general account
                      • A rising tide lifts all boatsShop owners need to communicate with each other
                      • Business coach/mentor to share struggles- if you keep thinking you’re not ready for a business coach then you’ll never be ready 

                      Auto Fix SOS website

                      Watch Steve Harvey video HERE

                       

                      Resources:

                      • Thanks to Chris Cotton for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In   Email   Events   Speaking

                      Subscribe to a mobile listening app HERE.

                      NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

                      Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

                       

                       

                       

                      ]]>                      Chris Cotton discusses good cash management. Chris has been in the customer service industry for over 40 years and has been in the auto repair industry for over 25 years. He is a former shop owner that has dedicated his life to helping YOU to get your business where you want it to be and helping you FOCUS on the things that matter to you.

                      Key Talking Points:

                      • Parkinson’s Law- toothpaste
                      • If you have a project due in 6 months it will take 6 months to do
                      • The less you have the more you’ll stretch it out- toothpaste
                      • Where does my money go?Need to look at the balance sheet and profit/loss
                      • Good businessPaying all bills and feel good about it
                      • Vendors, sales tax, money set aside for yourself, money left over in expense account, not a general account
                      • A rising tide lifts all boatsShop owners need to communicate with each other
                      • Business coach/mentor to share struggles- if you keep thinking you’re not ready for a business coach then you’ll never be ready 

                      Auto Fix SOS website

                      Watch Steve Harvey video HERE

                       

                      Resources:

                      • Thanks to Chris Cotton for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In   Email   Events   Speaking

                      Subscribe to a mobile listening app HERE.

                      NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

                      Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

                       

                       

                       

                      ]]>                      https://remarkableresults.biz/?p=26088Tue, 02 Jul 2019 03:12:00 -040026:47falsefull445445RR 445: Chris Cotton - On Cash Management My guest Chris Cotton is a business coach and helps shop owners understand the fundamentals of money and the decision-making behind it. He helps us manage our cash and how to set aside money obligations. Chris’s AutoFix SOS coaching company is. His experience as a former shop owner relates to the struggles of shop owners to maximize their profits. If you have ever wanted to know where your money goes, ever had a tough time paying your bills, meeting your tax obligations, or ever held cashing your paycheck because you knew it will bounce; this podcast is for you.                      RR 444: Technician Round Table – Part 7 – Professionalism and More - Heipp – Landry – Fanslow:RR 444: Technician Round Table – Part 7 – Heipp – Landry – Fanslow: Professionalism and MoreMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                      Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                      Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                      Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

                      Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                      Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing. This spurred a quest for learning.

                      Bob believes his desire to learn is what opened doors to meeting technicians around the world. Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented. He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendees. Hear Bob in his own interview and the round-tables HERE.

                      Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him from Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area to working for Mobile Auto Solutions. Hear Peter’s interviews HERE.

                       

                      Key Talking Points:
                      • The Lack of ProfessionalismSome shops seem to be ill-equipped to service the jobs/brands they promote they can fix
                      • Shops need to get OE level service information to best understand how to repair the most common brands that they see in their bays
                      • How many scan tools do you need?How many ratchets do you need?
                      • Who does not know how important the right tools are requiredAftermarket vs OE PC based tools each have their advantage
                      • Just one tool may not get the job done
                      • Who, inside the shop, has the responsibility to keep the OE tools up to date? Someone at the shop needs to be responsible for updates and passwords so when the tool is needed there is no downtime
                      • If the technician owns the tool then he needs to keep pace with updates so he isn’t slowed down 
                      • Will shops have car line specialists or job type specialists?
                      • Networking with shops around you to buy specialty tools. They become proficient. No sharing but send the vehicle to the shop that owns the tool (sublet).
                      • Professionalism starts with self-pride.Treat us as professionals but be part of the solution to improve your own self image
                      • Your own bathroom and work areas are a reflection of your professionalism
                      • A professional look at the service counter
                      • Professionalism can be compartmentalizedYour role
                      • Orderliness
                      • Should we have an organization like the lawyers that have their BAR to set requirements to work on vehicles
                      • We sometimes devalue our knowledge and service and give away our time
                      • Tests vs analysis or diagnosis

                      Previous Technician Round Tables:

                      • Part 1 (206) go HERE.
                      • Part 2 (230) go HERE.
                      • Part 3 (273) go HERE.
                      • Part 4 (292) go HERE.
                      • Part 5 (338) go HERE.
                      • Part 6 (362) go HERE.

                      Resources:

                      • Thanks to Bob Heipp, Peter Landry, and Matt Fanslow for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In  Email   Events   Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                      Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                      Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                      Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

                      Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                      Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing. This spurred a quest for learning.

                      Bob believes his desire to learn is what opened doors to meeting technicians around the world. Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented. He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendees. Hear Bob in his own interview and the round-tables HERE.

                      Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him from Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area to working for Mobile Auto Solutions. Hear Peter’s interviews HERE.

                       

                      Key Talking Points:
                      • The Lack of ProfessionalismSome shops seem to be ill-equipped to service the jobs/brands they promote they can fix
                      • Shops need to get OE level service information to best understand how to repair the most common brands that they see in their bays
                      • How many scan tools do you need?How many ratchets do you need?
                      • Who does not know how important the right tools are requiredAftermarket vs OE PC based tools each have their advantage
                      • Just one tool may not get the job done
                      • Who, inside the shop, has the responsibility to keep the OE tools up to date? Someone at the shop needs to be responsible for updates and passwords so when the tool is needed there is no downtime
                      • If the technician owns the tool then he needs to keep pace with updates so he isn’t slowed down 
                      • Will shops have car line specialists or job type specialists?
                      • Networking with shops around you to buy specialty tools. They become proficient. No sharing but send the vehicle to the shop that owns the tool (sublet).
                      • Professionalism starts with self-pride.Treat us as professionals but be part of the solution to improve your own self image
                      • Your own bathroom and work areas are a reflection of your professionalism
                      • A professional look at the service counter
                      • Professionalism can be compartmentalizedYour role
                      • Orderliness
                      • Should we have an organization like the lawyers that have their BAR to set requirements to work on vehicles
                      • We sometimes devalue our knowledge and service and give away our time
                      • Tests vs analysis or diagnosis

                      Previous Technician Round Tables:

                      • Part 1 (206) go HERE.
                      • Part 2 (230) go HERE.
                      • Part 3 (273) go HERE.
                      • Part 4 (292) go HERE.
                      • Part 5 (338) go HERE.
                      • Part 6 (362) go HERE.

                      Resources:

                      • Thanks to Bob Heipp, Peter Landry, and Matt Fanslow for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In  Email   Events   Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=26063Fri, 28 Jun 2019 03:13:00 -040001:04:05falsefull444444Technician Talk 7 - Professionalism and More This outspoken trio wonders how professionalism is bred, how it starts and how it can be compartmentalized. Everyone must step up and set the bar high for others to emulate and follow. My guests for Tech Talk 7 are Bob Heipp, Peter Landry and Matt Fanslow. These guys also wonder why shops that are not equipped to service certain vehicles advertised that they can. Some shops lack professionalism. Let’s face it, some shops advertise what they can do even if they are ill-equipped to do it. They say that Shops need to get OE level service information to best understand how to repair the most common brands that they see in their bays.                      RR 443: Jill Trotta – Survey Results – The Best and Worst Metro Cities for Car RepairRR 443: Jill Trotta – Survey Results – The Best and Worst Metro Cities for Car RepairMy guest is Jill Trotta. She is the Vice President for Industry Advocacy and Sales at RepairPal. We talked about the 2019 RepairPal survey that pointed out which metro cities are best for car repair. This is based on factors like average repair order, road quality, average labor rate among others.

                      The survey talked about the statistics and information about car repair. You will learn the best and the worst cities for repairs according to the survey. The survey also pointed out which cities are most affected by the technician shortage. Listen to Jill’s previous episodes HERE.

                      Key Talking Points

                      • Best metro cities survey for car repair
                        • Average repair order
                        • Road quality
                        • Average labor rate
                        • Ratio registered cars to the number of mechanics
                        • 55% of the score is the number of repair shop workers per car and labor rate
                          • Are labor rates too low?
                          • Lowest average repair bill- Dayton, Ohio
                          • If a business wants to have the lowest labor rate it doesn’t help industry- have to charge for work and quality you’re offering

                        • 30% labor rate
                        • 30% repair invoice totals

                      • Best city- Jacksonville, FL
                        • 5 cities in the Carolina’s in the survey- average repair order low

                      • Worst cities- 6 California cities in the top 10
                        • Bad roads, high labor rate

                      • Technician shortage- northern areas more affected

                      Link to the RepairPal 2019 Survey HERE

                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Jill Trotta for her contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Link to RepairPal website HERE.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

                      The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

                       

                      ]]>                      My guest is Jill Trotta. She is the Vice President for Industry Advocacy and Sales at RepairPal. We talked about the 2019 RepairPal survey that pointed out which metro cities are best for car repair. This is based on factors like average repair order, road quality, average labor rate among others.

                      The survey talked about the statistics and information about car repair. You will learn the best and the worst cities for repairs according to the survey. The survey also pointed out which cities are most affected by the technician shortage. Listen to Jill’s previous episodes HERE.

                      Key Talking Points

                      • Best metro cities survey for car repair
                        • Average repair order
                        • Road quality
                        • Average labor rate
                        • Ratio registered cars to the number of mechanics
                        • 55% of the score is the number of repair shop workers per car and labor rate
                          • Are labor rates too low?
                          • Lowest average repair bill- Dayton, Ohio
                          • If a business wants to have the lowest labor rate it doesn’t help industry- have to charge for work and quality you’re offering

                        • 30% labor rate
                        • 30% repair invoice totals

                      • Best city- Jacksonville, FL
                        • 5 cities in the Carolina’s in the survey- average repair order low

                      • Worst cities- 6 California cities in the top 10
                        • Bad roads, high labor rate

                      • Technician shortage- northern areas more affected

                      Link to the RepairPal 2019 Survey HERE

                      Talk soon,

                       

                       

                       

                      Resources:

                      • Thanks to Jill Trotta for her contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Link to RepairPal website HERE.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                       

                      As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

                      The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

                       

                      ]]>                      https://remarkableresults.biz/?p=26049Tue, 25 Jun 2019 04:19:32 -040023:14falsefull443443Jill Trotta Best and Worst Metro Cities for Car Repair Survey<br /> <br /> My guest is Jill Trotta. She is the Vice President for Industry Advocacy and Sales at RepairPal. We talked about the surveys that pointed out which metro cities are best for car repair. This is based on factors like average repair order, road quality, average labor rate among others.<br /> <br /> The survey talked about the statistics and information about car repair. You will learn the best and the worst cities for repairs according to the survey. The survey also pointed out which cities are most affected by the technician shortage.                      RR 442: Joe Register – What are the Puts and Takes In Servicing Advanced TechnologiesRR 442: Joe Register – What are the Puts and Takes In Servicing Advanced TechnologiesVehicular data is important for various reasons ranging from collisions to communications and safety. With the advancement in technologies and improved automated driving functions, data and vehicle information is vital to the future of the aftermarket.

                      My guest is Joe Register who is the Vice-President Emerging Technologies at Auto Care. This is his second interview. His first episode was episode 381 which talks about SVI (Secure Vehicle Interface). In this episode, we discuss the technologies and features that keep consumers safe. With a focus on calibration and self-calibration, we speak to the vehicle data privacy and the investment in ADAS calibration training and equipment among others.  

                      Joe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. This work includes the design and implementation of enterprise systems for two startup ventures.

                      Joe participates as an ANSI expert assigned to ISO TC22 Road Vehicles, ISO TC204 Intelligent Transport Systems and SAE vehicle security committees. His current focus is the industry’s adoption of secure and standardized access to in-vehicle systems to ensure today’s increasingly complex vehicles can be properly maintained and repaired.

                      One of his specialties are Strategic planning, program management, systems architecture/modeling disciplines applicable to business processes, data and application integration, web service design & development.   Listen to Joe’s other episodes HERE.

                       

                      Key Talking Points

                      • Vehicle data privacy
                        • Most customers don’t know their giving away data

                      • Vehicle manufacturers
                        • Vehicle information
                        • ADAS equipment
                        • Communication and intelligence

                      • Advanced technology and automated driving functions
                        • Help keep consumers safe
                        • Have to be properly maintained and calibrated- new opportunities for business
                        • High investment in equipment
                        • Will Self-calibration of devices be part of the future?


                      Joe’s episode on SVI (Secure Vehicle Interface) HERE.

                      Link to GM Lift Kit discussion HERE.

                      Return to Service – An ADAS Case Study HERE

                      Precedent setting case on the importance of OE specs. The John Eagle Collision case HERE

                      Resources:

                      • Thanks to Joe Register for his contribution to the aftermarket’s premier podcast.
                      • Joe Register’s Episode 381 HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Vehicular data is important for various reasons ranging from collisions to communications and safety. With the advancement in technologies and improved automated driving functions, data and vehicle information is vital to the future of the aftermarket.

                      My guest is Joe Register who is the Vice-President Emerging Technologies at Auto Care. This is his second interview. His first episode was episode 381 which talks about SVI (Secure Vehicle Interface). In this episode, we discuss the technologies and features that keep consumers safe. With a focus on calibration and self-calibration, we speak to the vehicle data privacy and the investment in ADAS calibration training and equipment among others.  

                      Joe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. This work includes the design and implementation of enterprise systems for two startup ventures.

                      Joe participates as an ANSI expert assigned to ISO TC22 Road Vehicles, ISO TC204 Intelligent Transport Systems and SAE vehicle security committees. His current focus is the industry’s adoption of secure and standardized access to in-vehicle systems to ensure today’s increasingly complex vehicles can be properly maintained and repaired.

                      One of his specialties are Strategic planning, program management, systems architecture/modeling disciplines applicable to business processes, data and application integration, web service design & development.   Listen to Joe’s other episodes HERE.

                       

                      Key Talking Points

                      • Vehicle data privacy
                        • Most customers don’t know their giving away data

                      • Vehicle manufacturers
                        • Vehicle information
                        • ADAS equipment
                        • Communication and intelligence

                      • Advanced technology and automated driving functions
                        • Help keep consumers safe
                        • Have to be properly maintained and calibrated- new opportunities for business
                        • High investment in equipment
                        • Will Self-calibration of devices be part of the future?


                      Joe’s episode on SVI (Secure Vehicle Interface) HERE.

                      Link to GM Lift Kit discussion HERE.

                      Return to Service – An ADAS Case Study HERE

                      Precedent setting case on the importance of OE specs. The John Eagle Collision case HERE

                      Resources:

                      • Thanks to Joe Register for his contribution to the aftermarket’s premier podcast.
                      • Joe Register’s Episode 381 HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=25998Fri, 21 Jun 2019 04:12:49 -040036:08falsefull442442What Are The Puts And Takes In Servicing Vehicles Equipped With Advanced Technologies And Automated Driving Functions - ADAS<br /> <br /> Vehicular data is important for various reasons ranging from collisions to communications and safety. With the advancement in technologies and improved automated driving functions, data and vehicle information is vital to the future of the aftermarket. <br /> <br /> My guest is Joe Register who is the Vice-President Emerging Technologies at Auto Care. This is his second interview. His first episode was episode 381 which talks about SVI (Secure Vehicle Interface). In this episode, we discuss the technologies and features that keep consumers safe. With a focus on calibration and self-calibration, we speak to the vehicle data privacy and the investment in ADAS calibration training and equipment among others.                      RR 441: Geek Talk 2.0 Part 4 – Can Our Data Be Used As a Benefit to Others and Us?RR 441: Geek Talk 2.0 Part 4 – Can Our Data Be Used As a Benefit to Others and Us?Episode RR 441

                      Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

                      Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.

                      Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership.

                      He is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes HERE.

                      Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.

                       

                      Key Talking Points:

                      • Greg Buckley
                        • Greg is now working closely with AAA
                          • Data is being used and protected

                        • Wants to be able to manage the data that AAA wants and has.
                        • AAA opened the door to communication which resulted to him changing his mind on his relation with them.
                        • Did not burn a bridge and set the record straight
                        • AAA- bridge to motorist, mechanic and government
                          • Have ears of moms, legislators, support family initiatives
                          • They could be an advocate with government

                        • He says that AAA owns the Moms. They will let Greg market to their ‘moms’
                        • What are third parties doing with our data?
                        • He has experienced an uptick in third-party business in the last month
                        • Third party programs can account for some of your organic growth. He wants to be aware of them, understand their program and decide if that partnership is healthy for him as an independent.
                        • Cars will be a utility. However, not much love of the vehicle but there for basic transportation
                        • We are in the safe transportation business and we are just here to just repair a vehicle.
                        • As a result, there is a need to participate and be involved in our future through associations and legislation

                      • Chris Cloutier
                        • How does AI (Artificial Intelligence) impact our world?
                          • Gets smarter each day

                        • He believes Identifix will help you with AI
                        • What if an AI tool helps your production in the face of our technician shortage
                        • Lyft will open their own shops to repair their contract drivers vehicles. Will this be a for-profit model? Impact to the aftermarket?

                      • Karim Morsli
                        • Vehicle resident data- will you have the right to tap into data, if have right to access can it be processed to protect and service customer
                        • The real value of data is how do we process it and what we derive from it
                        • Will AI be integrated with DVI?
                        • AI is data mining and looking for patterns

                      • Bill Nalu
                        • AAA- His past experience, he says has hidden costs.
                        • Being in the repair business is difficult. As a result, the industry must gel together more.
                        • The industry enters a new age. However, the industry is more together than ever before.
                        • How do we capture the heart of the consumer who is willing to pay more for a very strong relationship?
                        • Wants the supplier not to deliver parts to a non-licensed shop that does not hire licensed technicians in Michigan


                      Resources:

                      • Thanks to Greg Buckley, Chris Cloutier, Karim Morsli, and Bill Nalu for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Link to Bill Hanvey’s Episode HERE.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Episode RR 441

                      Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

                      Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.

                      Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership.

                      He is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes HERE.

                      Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.

                       

                      Key Talking Points:

                      • Greg Buckley
                        • Greg is now working closely with AAA
                          • Data is being used and protected

                        • Wants to be able to manage the data that AAA wants and has.
                        • AAA opened the door to communication which resulted to him changing his mind on his relation with them.
                        • Did not burn a bridge and set the record straight
                        • AAA- bridge to motorist, mechanic and government
                          • Have ears of moms, legislators, support family initiatives
                          • They could be an advocate with government

                        • He says that AAA owns the Moms. They will let Greg market to their ‘moms’
                        • What are third parties doing with our data?
                        • He has experienced an uptick in third-party business in the last month
                        • Third party programs can account for some of your organic growth. He wants to be aware of them, understand their program and decide if that partnership is healthy for him as an independent.
                        • Cars will be a utility. However, not much love of the vehicle but there for basic transportation
                        • We are in the safe transportation business and we are just here to just repair a vehicle.
                        • As a result, there is a need to participate and be involved in our future through associations and legislation

                      • Chris Cloutier
                        • How does AI (Artificial Intelligence) impact our world?
                          • Gets smarter each day

                        • He believes Identifix will help you with AI
                        • What if an AI tool helps your production in the face of our technician shortage
                        • Lyft will open their own shops to repair their contract drivers vehicles. Will this be a for-profit model? Impact to the aftermarket?

                      • Karim Morsli
                        • Vehicle resident data- will you have the right to tap into data, if have right to access can it be processed to protect and service customer
                        • The real value of data is how do we process it and what we derive from it
                        • Will AI be integrated with DVI?
                        • AI is data mining and looking for patterns

                      • Bill Nalu
                        • AAA- His past experience, he says has hidden costs.
                        • Being in the repair business is difficult. As a result, the industry must gel together more.
                        • The industry enters a new age. However, the industry is more together than ever before.
                        • How do we capture the heart of the consumer who is willing to pay more for a very strong relationship?
                        • Wants the supplier not to deliver parts to a non-licensed shop that does not hire licensed technicians in Michigan


                      Resources:

                      • Thanks to Greg Buckley, Chris Cloutier, Karim Morsli, and Bill Nalu for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Link to Bill Hanvey’s Episode HERE.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. Therefore, the program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. However, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. To clarify, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

                      Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

                      ]]>https://remarkableresults.biz/?p=25970Tue, 18 Jun 2019 04:13:59 -040056:15falsefull441441In their fourth installment of Geek Talk 2.0. This episode took an interesting path as Greg brought his perspective on AAA. Chris talked about AI, Bill has his thought on his suppliers and Karim talked about the importance of data ownership.<br /> <br /> Your panel- Greg Buckley from Buckley’s Personalized Auto Care Willimgton, DE Chris Cloutier from Golden Rule Auto Care, Dallas, and CEO of Autotex.me, Bill Nalu Interstate Auto Care, Madison Height, MI and Karim Morsli, Winkler Automomotive in Gaithersburg, MD.                      RR 440: Bill Hanvey – Ownership of Vehicle Telematic Data Must Flow to the Vehicle OwnerRR 440: Bill Hanvey – Ownership of Vehicle Telematic Data Must Flow to the Vehicle OwnerEpisode RR 440

                      Amending Legislation for Telematic Data Ownership

                      My guest is Bill Hanvey, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your help is needed to help in amending the right to repair legislation. Learn everything you can about this fight to amend the right to repair legislation. Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner.

                      Do you know that a car collects data as you drive? By 2022, 87% of new vehicles will be transmitting telematic data wirelessly. But who owns the data? The car manufacturer does. Without access to data, the independent service professional will not be able to get specific diagnostic data from the vehicle.

                      Bill Hanvey is the President and CEO of the Auto Care Association. Bll leads the strategic direction of The Auto Care Association’s 3,000 members and 150,000 companies representing automotive manufacturers, distributors, and service providers.

                      Key Talking Points:

                      • Vehicle data ownership
                        • Most people don’t know their car is transmitting data- have no control of data
                        • People who are made aware want to have control of data and be activist
                        • Telematic data- transmitted wirelessly, by the year 2022 87% of new vehicles will be transmitting wirelessly
                        • Right to Repair- passed in 2013, make nationwide program. Same access as the dealership. Telematic data left out. Have legislation to amend the Right to Repair Act to include telematics data. Pursuing ballot question for voters to vote if legislation doesn’t go through.
                          • Hoping by Fall of 2020 legislation or ballot will be passed
                          • 66 sponsors of the bill, need 100 to be sure it will be passed


                      • Get involved
                        • Let your legislators know the issue of data
                        • Create a relationship with your congressperson- have them visit your business to hear your story
                        • Autocare.org – government affairs section, telematics petition
                        • Yourcaryourdata.org – download information to educate employees and customers
                        • Educational campaign- activate industry

                      • Tariffs-tax on the American consumer
                        • Will affect consumer

                      • Consolidation of industry
                        • Suppliers and distribution- service provider next
                        • Opportunity  for buyer and seller of businesses  


                      Website – Your Car Your Data .Org HERE

                       NY Times Op-Ed Article – Your Car Knows When You Gain Weight by Bill Hanvey HERE

                      Autocare.org/Telematics HERE

                       

                      Resources:

                      • Thanks to Bill Hanvey for his contribution to the aftermarket’s premier podcast.
                      • Link to Autocare Website HERE.
                      • Link to Your Car Your Data Website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket...]]>Episode RR 440

                      Amending Legislation for Telematic Data Ownership

                      My guest is Bill Hanvey, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your help is needed to help in amending the right to repair legislation. Learn everything you can about this fight to amend the right to repair legislation. Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner.

                      Do you know that a car collects data as you drive? By 2022, 87% of new vehicles will be transmitting telematic data wirelessly. But who owns the data? The car manufacturer does. Without access to data, the independent service professional will not be able to get specific diagnostic data from the vehicle.

                      Bill Hanvey is the President and CEO of the Auto Care Association. Bll leads the strategic direction of The Auto Care Association’s 3,000 members and 150,000 companies representing automotive manufacturers, distributors, and service providers.

                      Key Talking Points:

                      • Vehicle data ownership
                        • Most people don’t know their car is transmitting data- have no control of data
                        • People who are made aware want to have control of data and be activist
                        • Telematic data- transmitted wirelessly, by the year 2022 87% of new vehicles will be transmitting wirelessly
                        • Right to Repair- passed in 2013, make nationwide program. Same access as the dealership. Telematic data left out. Have legislation to amend the Right to Repair Act to include telematics data. Pursuing ballot question for voters to vote if legislation doesn’t go through.
                          • Hoping by Fall of 2020 legislation or ballot will be passed
                          • 66 sponsors of the bill, need 100 to be sure it will be passed


                      • Get involved
                        • Let your legislators know the issue of data
                        • Create a relationship with your congressperson- have them visit your business to hear your story
                        • Autocare.org – government affairs section, telematics petition
                        • Yourcaryourdata.org – download information to educate employees and customers
                        • Educational campaign- activate industry

                      • Tariffs-tax on the American consumer
                        • Will affect consumer

                      • Consolidation of industry
                        • Suppliers and distribution- service provider next
                        • Opportunity  for buyer and seller of businesses  


                      Website – Your Car Your Data .Org HERE

                       NY Times Op-Ed Article – Your Car Knows When You Gain Weight by Bill Hanvey HERE

                      Autocare.org/Telematics HERE

                       

                      Resources:

                      • Thanks to Bill Hanvey for his contribution to the aftermarket’s premier podcast.
                      • Link to Autocare Website HERE.
                      • Link to Your Car Your Data Website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>https://remarkableresults.biz/?p=25909Fri, 14 Jun 2019 04:12:31 -040025:02falsefull440440Amending Legislation for Telematic Data Ownership - RR 440<br /> <br /> My guest is Bill Hanvey, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your help is needed to help in amending the right to repair legislation. Learn everything you can about this fight to amend the right to repair legislation. Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner.<br /> <br /> Do you know that a car collects data as you drive? By 2022, 87% of new vehicles will be transmitting telematic data wirelessly. But who owns the data? The car manufacturer does. Without access to data, the independent service professional will not be able to get specific diagnostic data from the vehicle.                      RR 439: Safety Training in the Workplace – Charlie Ayers with CCARRR 439: Safety Training in the Workplace – Charlie Ayers with CCAREpisode RR 439

                      Charlie Ayers is the President of Coordinating Committee For Automotive Repair (CCAR). CCAR does safety training. Established in 1994, the Coordinating Committee for Automotive Repair is a not-for-profit organization that works – internationally in scope – with the automotive industry, the insurance industry, OEM’s, career and technical schools, collision and automotive repair shops, governments, municipalities and other organizations to provide best practice information and training as they relate to Environmental, Safety, and Hazardous Material handling issues.

                      Before joining CCAR as President, Charlie first became involved with the organization as a customer. As Midas International’s Manager of Governmental Affairs, he recognized the benefits of using online training for all of the organization’s company store staff. Charlie was also a member of CCAR’s Board of Directors, first as Secretary, then as Vice Chair and finally as Chairman. He began his career in the early ‘80s as a technician for Gould Battery and has been certified by the National Institute for Automotive Service Excellence (ASE) since the early ‘90s. In his 30-year career, he has led teams in a variety of areas, including customer service, fraud investigations and franchisee business support. He is the Chairman Emeritus of the Motorist Assurance Program (MAP), a former arbitrator with the Chicago Better Business Bureau, and has recently provided his expertise as an ASE test question writer. Charlie has a B.S. and an M.B.A. from Northern Illinois University. He and his wife, Diane, are the proud parents of four grown children.

                       

                      Key Talking Points:

                      • CCAR- Coordinating Committee for Automotive Repair (ccar-greenlink.org)
                        • A non-profit organization focused on providing best practice information for the automotive industry (safety and hazmat)
                        • Charlie used CCAR training while working at MIDAS- incidents/injuries went down, insurance rates went down. The program paid for itself
                        • Online training
                        • Hazmat U- OEM new car dealer staff, learn about handling hazmat products, training satisfies DOT training guidelines, good for 3 years
                        • Take care of employees and they will take care of customers
                        • Shortage on the shop floor- can’t afford risks
                        • OSHA Alliance- only automotive based training organization with OSHA Alliance designation. Provide complimentary courses OSHA has identified
                        • CCAR does safety training

                      • OSHA in shop- incident or employee complaint
                        • OSHA reviews training records and facility
                        • OSHA training requirements- before work on the floor and annually after

                      • Skills USA
                        • Charlie is involved with state and national level competitions
                        • Safety is a priority at competitions
                        • Safety station at each competition- In June 2019 new competition, CCAR creating safety station at national level
                          • Created 5 courses as a bundle at no cost for all Skills USA competitors to learn before going to the competition



                       

                      Resources:

                      • Thanks to Charlie Ayers for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

                      Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

                      ]]>                      Episode RR 439

                      Charlie Ayers is the President of Coordinating Committee For Automotive Repair (CCAR). CCAR does safety training. Established in 1994, the Coordinating Committee for Automotive Repair is a not-for-profit organization that works – internationally in scope – with the automotive industry, the insurance industry, OEM’s, career and technical schools, collision and automotive repair shops, governments, municipalities and other organizations to provide best practice information and training as they relate to Environmental, Safety, and Hazardous Material handling issues.

                      Before joining CCAR as President, Charlie first became involved with the organization as a customer. As Midas International’s Manager of Governmental Affairs, he recognized the benefits of using online training for all of the organization’s company store staff. Charlie was also a member of CCAR’s Board of Directors, first as Secretary, then as Vice Chair and finally as Chairman. He began his career in the early ‘80s as a technician for Gould Battery and has been certified by the National Institute for Automotive Service Excellence (ASE) since the early ‘90s. In his 30-year career, he has led teams in a variety of areas, including customer service, fraud investigations and franchisee business support. He is the Chairman Emeritus of the Motorist Assurance Program (MAP), a former arbitrator with the Chicago Better Business Bureau, and has recently provided his expertise as an ASE test question writer. Charlie has a B.S. and an M.B.A. from Northern Illinois University. He and his wife, Diane, are the proud parents of four grown children.

                       

                      Key Talking Points:

                      • CCAR- Coordinating Committee for Automotive Repair (ccar-greenlink.org)
                        • A non-profit organization focused on providing best practice information for the automotive industry (safety and hazmat)
                        • Charlie used CCAR training while working at MIDAS- incidents/injuries went down, insurance rates went down. The program paid for itself
                        • Online training
                        • Hazmat U- OEM new car dealer staff, learn about handling hazmat products, training satisfies DOT training guidelines, good for 3 years
                        • Take care of employees and they will take care of customers
                        • Shortage on the shop floor- can’t afford risks
                        • OSHA Alliance- only automotive based training organization with OSHA Alliance designation. Provide complimentary courses OSHA has identified
                        • CCAR does safety training

                      • OSHA in shop- incident or employee complaint
                        • OSHA reviews training records and facility
                        • OSHA training requirements- before work on the floor and annually after

                      • Skills USA
                        • Charlie is involved with state and national level competitions
                        • Safety is a priority at competitions
                        • Safety station at each competition- In June 2019 new competition, CCAR creating safety station at national level
                          • Created 5 courses as a bundle at no cost for all Skills USA competitors to learn before going to the competition



                       

                      Resources:

                      • Thanks to Charlie Ayers for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

                      Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

                      ]]>                      https://remarkableresults.biz/?p=25897Tue, 11 Jun 2019 04:12:01 -040019:03falsefull439439Safety Training in the Workplace - RR 439<br /> <br /> Become educated on the importance of OSHA and HazMatt training. You’ll not want to be on the short end of the stick as it relates to your responsibilities in these areas.<br /> <br /> With me today is Charlie Ayers the President of CCAR -- Coordinating Committee For Automotive Repair. Charlie is truly a wealth of knowledge on Safety/HAZMAT Training when it comes to OUR Automotive Repair and Collision Industry. CCAR is the only OSHA Alliance Partner that deals specifically and only in the Automotive Industry. Charlie is also involved with Skills USA<br /> <br /> You’ll learn about OSHA training requirements, CCAR’s involvement with Skills USA and the importance of safety in the workplace.                      RR 438: My New Shop – From the Ground Up – Doug CallaghanRR 438: My New Shop – From the Ground Up – Doug CallaghanDoug Callaghan, CEO of Vic’s Service Centre in Wainright, Alberta Canada is the winner of the 2016 Auto Care

                      Original 3 Bay

                      Association ACE (Automotive Career and Education) award.  Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition.

                      Doug made a significant decision in early 2015 when he took how his business was operating and threw it all in the garbage. He started from scratch. Everything. He says, “a lot of owners that ask for the help and invest in the outside training yet fail to provide the leadership to make those ideas and plans become reality, I was not going to let that happen. I wanted to see an increase in our net profit and a better life for myself and my team”. He continues that commitment today. Doug has experience working with disaster plans with the Credit Union Board that he chairs. Find other episodes that feature Doug HERE.

                      Original shop surrounded by the new building

                      Doug made a significant investment of $1,000,000 in his business with a new building. He shares his story.

                      Key Talking Points:

                      • 20-year mortgage- make dream work within the budget, developed building from budget
                      • Builders involved with the budget- saved on architecture costs by having specs already done
                      • Used money saved for better insulation- original shop 3000 square feet, now 10,000 square feet and heating bill only increased $100/month
                      • Built around the existing building
                      • Customer retention during the build and demolition- used social media, advertisements, construction updates to let customers know they were still open for business
                      • A great relationship with the bank- has worked with the same person for many years, The banker wanted to see the business succeed with building a new facility
                      • New features- air conditioning, wired and

                        Lobby in the new shop

                        wireless in each bay, customer wireless, air exchange system in bays, bay doors are clear for natural light

                      • $50,000 incidental expenses (signage, service counter, waiting area etc)- an opportunity for suppliers to partner with the business. Agreement with NAPA
                      • Employees had a lot of input with a new facility- which bays they wanted, how it’s set up, manage the location of equipment
                      • Training room- an important part of the construction
                      • Grand reopening- great feedback from customers, more new customers
                        • New import vehicles to service- correlation with a new clean building

                      • Best advice- find people that believe in you and share your vision, don’t be afraid of making a move

                      Resources:

                      • Thanks to Doug Callaghan for his contribution to the aftermarket’s premier podcast.

                        Street view

                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion Doug Callaghan, CEO of Vic’s Service Centre in Wainright, Alberta Canada is the winner of the 2016 Auto Care

                      Original 3 Bay

                      Association ACE (Automotive Career and Education) award.  Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition.

                      Doug made a significant decision in early 2015 when he took how his business was operating and threw it all in the garbage. He started from scratch. Everything. He says, “a lot of owners that ask for the help and invest in the outside training yet fail to provide the leadership to make those ideas and plans become reality, I was not going to let that happen. I wanted to see an increase in our net profit and a better life for myself and my team”. He continues that commitment today. Doug has experience working with disaster plans with the Credit Union Board that he chairs. Find other episodes that feature Doug HERE.

                      Original shop surrounded by the new building

                      Doug made a significant investment of $1,000,000 in his business with a new building. He shares his story.

                      Key Talking Points:

                      • 20-year mortgage- make dream work within the budget, developed building from budget
                      • Builders involved with the budget- saved on architecture costs by having specs already done
                      • Used money saved for better insulation- original shop 3000 square feet, now 10,000 square feet and heating bill only increased $100/month
                      • Built around the existing building
                      • Customer retention during the build and demolition- used social media, advertisements, construction updates to let customers know they were still open for business
                      • A great relationship with the bank- has worked with the same person for many years, The banker wanted to see the business succeed with building a new facility
                      • New features- air conditioning, wired and

                        Lobby in the new shop

                        wireless in each bay, customer wireless, air exchange system in bays, bay doors are clear for natural light

                      • $50,000 incidental expenses (signage, service counter, waiting area etc)- an opportunity for suppliers to partner with the business. Agreement with NAPA
                      • Employees had a lot of input with a new facility- which bays they wanted, how it’s set up, manage the location of equipment
                      • Training room- an important part of the construction
                      • Grand reopening- great feedback from customers, more new customers
                        • New import vehicles to service- correlation with a new clean building

                      • Best advice- find people that believe in you and share your vision, don’t be afraid of making a move

                      Resources:

                      • Thanks to Doug Callaghan for his contribution to the aftermarket’s premier podcast.

                        Street view

                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>https://remarkableresults.biz/?p=25865Fri, 07 Jun 2019 04:18:04 -040029:51falsefullFrom the Ground Up - The Challenges of Building a New Facility<br /> <br /> Building a new facility can make or break you. So many variables and decisions to consider not to mention the added issues, and problems which will be laid on the table. Confidence with an architect, your banker and your contractor makes a huge difference.<br /> <br /> Doug Callaghan shares the story of his new build. He is the CEO of Vic’s Service Centre in Wainright, Alberta Canada. His new building has new features which include a training room among the wired and wireless bays. He built it with customer retention in mind and now he is reaping the benefits of being able to serve his customers to the best of his capabilities.                      RR 437: Recruiters Round Table with Kyle Holt & Jay GoninenRR 437: Recruiters Round Table with Kyle Holt & Jay GoninenKyle Holt is the President of S/P2 (sp2.org). S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, construction, cosmetology, and culinary industries. S/P2 is used by over 175,000 students and employees every year across North America.

                      S/P2 provides industry-specific, online training in safety, environmental, ethics, human resources, and soft skills. S/P2 also works to help entry-level technicians enter and stay in the industry with S/P2 Careers – the largest resume database of entry-level technicians – and S/P2 Workplace Mentoring – a systematized mentoring system to train and track the progress of entry-level techs.

                      An entrepreneur with a strong background in e-learning and web-based systems, Kyle is passionate about providing businesses and career technical schools the ability to utilize technology to improve the lives of students and employees everywhere. Listen to Kyle’s previous episodes HERE.

                      Jay Goninen is president of Find A Wrench, which is a recruiting service used by shops around the country to assist them in finding Technicians. Jay’s company purchased a popular niche job board called FindAMechanic.com.  Jay has a passion for promoting the industry and the many talented people we work with, and to be a voice for ‘those who don’t like to promote themselves.  Listen to Jay’s previous episodes HERE.

                      Key Talking Points:

                      • Recruitment
                        • Daily recruitment
                        • If you’re only recruiting when you need a technician you are too late- lead to bad hires and unrealistic expectations
                        • Investment not expense

                      • Growing your own technician- finding entry-level technicians, mentor them, have a career plan
                        • Poaching technicians from other companies is not adding new technician into industry
                        • S/P2 Careers Online- 45,000 entry-level technician database, pilot mentor program free access   
                        • A diverse plan tailored to your own shop- defining and having a plan
                        • Involved with local schools and colleges
                        • Financial plan for entry-level- career path
                        • Be patient- takes 10,000 hours of experience to reach mastery level, entry-level technicians need to be mentored

                      • Biggest competition are companies that are the best at recruiting
                        • Offer better pay and incentives.

                      • Retention
                        • New hires and existing employees
                        • Pay and business culture key components- if tech is leaving for $1/hour more then it’s not just about the money  
                          • A warning sign that there may be a problem in the company



                      Resources:

                      • Thanks to Kyle Holt and Jay Goninen for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                      Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                      ]]>                      Kyle Holt is the President of S/P2 (sp2.org). S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, construction, cosmetology, and culinary industries. S/P2 is used by over 175,000 students and employees every year across North America.

                      S/P2 provides industry-specific, online training in safety, environmental, ethics, human resources, and soft skills. S/P2 also works to help entry-level technicians enter and stay in the industry with S/P2 Careers – the largest resume database of entry-level technicians – and S/P2 Workplace Mentoring – a systematized mentoring system to train and track the progress of entry-level techs.

                      An entrepreneur with a strong background in e-learning and web-based systems, Kyle is passionate about providing businesses and career technical schools the ability to utilize technology to improve the lives of students and employees everywhere. Listen to Kyle’s previous episodes HERE.

                      Jay Goninen is president of Find A Wrench, which is a recruiting service used by shops around the country to assist them in finding Technicians. Jay’s company purchased a popular niche job board called FindAMechanic.com.  Jay has a passion for promoting the industry and the many talented people we work with, and to be a voice for ‘those who don’t like to promote themselves.  Listen to Jay’s previous episodes HERE.

                      Key Talking Points:

                      • Recruitment
                        • Daily recruitment
                        • If you’re only recruiting when you need a technician you are too late- lead to bad hires and unrealistic expectations
                        • Investment not expense

                      • Growing your own technician- finding entry-level technicians, mentor them, have a career plan
                        • Poaching technicians from other companies is not adding new technician into industry
                        • S/P2 Careers Online- 45,000 entry-level technician database, pilot mentor program free access   
                        • A diverse plan tailored to your own shop- defining and having a plan
                        • Involved with local schools and colleges
                        • Financial plan for entry-level- career path
                        • Be patient- takes 10,000 hours of experience to reach mastery level, entry-level technicians need to be mentored

                      • Biggest competition are companies that are the best at recruiting
                        • Offer better pay and incentives.

                      • Retention
                        • New hires and existing employees
                        • Pay and business culture key components- if tech is leaving for $1/hour more then it’s not just about the money  
                          • A warning sign that there may be a problem in the company



                      Resources:

                      • Thanks to Kyle Holt and Jay Goninen for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

                      Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                      ]]>                      https://remarkableresults.biz/?p=25847Tue, 04 Jun 2019 04:12:00 -040043:30falsefullRecruiters Round Table with Kyle Holt & Jay Goninen<br /> <br /> Ever have the need for a new team member? Trying to hire a technician. Concerned about losing a top performer? You are not alone and in fact, this is one of the toughest challenges service professionals face. We’ve done many podcasts on this theme and when I can get two experts on who has their finger on the pulse of this issue, you benefit.<br /> <br /> Jay Goninen is president of Find A Wrench, which is a recruiting service used by shops around the country to assist them in finding Technicians. Jay’s company purchased a popular niche job board called FindAMechanic.com. Jay has a passion for promoting the industry and the many talented people we work with, and to be a voice for the ‘tech’those who don’t like to promote themselves.<br /> <br /> Together Kyle and Jay will give you some recruiting tips, talk about recruitment, the biggest competitors for talent and growing your own.                      RR 436: Brad Beeston – Building a Reputation OnlineRR 436: Brad Beeston – Building a Reputation OnlineBrad Beeston is an Account Executive of Podium. Brad grew up in Edmond, Oklahoma and now lives in Utah. He is a millennial, is married with a little girl on the way and has worked at Podium since August of 2017, working specifically in Auto repair and Tire indistries the entire time.

                      • Podium is ranked 13th in INC’s largest growing companies
                      • Building your reputation online
                        • Millennials do more research online for products, services and businesses  
                        • Accustomed to immediate reviews shown online
                        • Word of mouth is now online reviews- digital storefront for consumers
                        • Great customer service= positive customer satisfaction
                        • 90% of consumers use Google as a search engine  
                        • Using the phone and googling “best” term- any business with lower than 4-star ranking will get eliminated from that specific search
                        • Never be afraid to ask customers for honest reviews- want to improve
                        • Texting link to google review to customer- easy call to action way to capture on the go customers  
                        • Algorithm- reviews, frequency of reviews, star ranking, amount of reviews, responses, higher activity on a business page the higher you will rank on google


                       

                      Resources:

                      • Thanks to Brad Beeston for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Brad Beeston is an Account Executive of Podium. Brad grew up in Edmond, Oklahoma and now lives in Utah. He is a millennial, is married with a little girl on the way and has worked at Podium since August of 2017, working specifically in Auto repair and Tire indistries the entire time.

                      • Podium is ranked 13th in INC’s largest growing companies
                      • Building your reputation online
                        • Millennials do more research online for products, services and businesses  
                        • Accustomed to immediate reviews shown online
                        • Word of mouth is now online reviews- digital storefront for consumers
                        • Great customer service= positive customer satisfaction
                        • 90% of consumers use Google as a search engine  
                        • Using the phone and googling “best” term- any business with lower than 4-star ranking will get eliminated from that specific search
                        • Never be afraid to ask customers for honest reviews- want to improve
                        • Texting link to google review to customer- easy call to action way to capture on the go customers  
                        • Algorithm- reviews, frequency of reviews, star ranking, amount of reviews, responses, higher activity on a business page the higher you will rank on google


                       

                      Resources:

                      • Thanks to Brad Beeston for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=25818Fri, 31 May 2019 04:18:56 -040027:16falsefullBuilding a Reputation Online<br /> <br /> Back in the day where yellow pages, print ads, billboards and TV rule the marketing world, now it is almost irrelevant. It is not completely gone but it will be. We are experiencing an influx of all digital marketing. Marketing technology, Influencers and Data Science now rule the marketing scene. We are observing demographics, page ranks, reviews and so much data to gain advantage over the competition.<br /> <br /> Brad Beeston an account executive at Podium brings some very key insights to your online reputation and some tactics behind managing it.                      RR 435: Young Careers In The Making – Automotive College Student Panel at CarFest 2019RR 435: Young Careers In The Making – Automotive College Student Panel at CarFest 2019The Panel:

                      • Ashlynn Poole from St. Philips College, San Antonio
                      • Cheyanne Keith from Southern Careers Institute
                      • Michael Wheeler from TSTC, Waco, TX

                      Key Talking Points:

                      • Takeaways- draining rear differential, working on automotivecar vs diesel, learning to get feel for the repair with your hands and not solely rely on your eyes
                      • Motivation to enter automotive industry schooling- enjoy working with hands and taking things apart, being involved with lab work, passion for learning and apply what you learn  
                      • Career options- not just technician, can sell parts, design parts, trainer
                      • Owning their shop one day is a goal. This goal has an entrepreneurial drive
                        • Michael wants to be the leader of the pack

                      • Reliable safety transportation business- a new spin on automotive perspective
                      • 50% of first-year students leaving the program
                      • These students say ‘bring it on’ new technology does not scare them
                      • Paid dealership training for Cheyanne
                      • OE dealerships/brands continue to create internship programs for college automotive students

                       

                      Automotive Students have a special series just form them. Listen HERE.

                      Previous CarFest Episodes HERE.

                      Resources:

                      • Thanks to Ashlynn Poole,  Michael Wheeler and Cheyanne Keith for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that has installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

                      ]]>                      The Panel:

                      • Ashlynn Poole from St. Philips College, San Antonio
                      • Cheyanne Keith from Southern Careers Institute
                      • Michael Wheeler from TSTC, Waco, TX

                      Key Talking Points:

                      • Takeaways- draining rear differential, working on automotivecar vs diesel, learning to get feel for the repair with your hands and not solely rely on your eyes
                      • Motivation to enter automotive industry schooling- enjoy working with hands and taking things apart, being involved with lab work, passion for learning and apply what you learn  
                      • Career options- not just technician, can sell parts, design parts, trainer
                      • Owning their shop one day is a goal. This goal has an entrepreneurial drive
                        • Michael wants to be the leader of the pack

                      • Reliable safety transportation business- a new spin on automotive perspective
                      • 50% of first-year students leaving the program
                      • These students say ‘bring it on’ new technology does not scare them
                      • Paid dealership training for Cheyanne
                      • OE dealerships/brands continue to create internship programs for college automotive students

                       

                      Automotive Students have a special series just form them. Listen HERE.

                      Previous CarFest Episodes HERE.

                      Resources:

                      • Thanks to Ashlynn Poole,  Michael Wheeler and Cheyanne Keith for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that has installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

                      ]]>                      https://remarkableresults.biz/?p=25798Tue, 28 May 2019 04:19:15 -040034:40falsefullYoung Careers In The Making - Automotive College Student Panel at CarFest 2019<br /> <br /> This episode with Ashlynn Poole, Cheyanne Keith, and Michael Wheeler is proof that Carfest is doing some great things by reaching out to automotive colleges to further enhance the awareness of independent aftermarket professionals. These students volunteered and worked hard in their assigned bays working with professionals to further engage their technical hunger.<br /> <br /> There are some huge learning moments for you as you’ll hear what is on the mind of potentially the kind of young new hire you will make in the not too distant future<br /> <br /> CarFest is a production of the Community of Automotive Professionals (CAP); a 501c3 non-profit organization dedicated to the improvement and revitalization of both the automotive industry and South Texas communities. They have done a tremendous job in going to secondary schools to raise awareness and motivate our youth to volunteer and learn how to become a tech in the industry.                      RR 434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and StudentsRR 434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and StudentsRecorded at the AVI Spring Training Event in Fort Myers, FL

                      Marty Depowski is an Automotive Instructor at Wayne County Community College, Michigan

                      David Myers is an Automotive Instructor at Southwestern Community College, North Carolina

                      Dwayne McCarty is a Technician at Martins Garage, Ft. Myers

                      Key Talking Points:

                      • Daytime vs night training
                        • Daytime- more alert, retain information and training better
                        • Commitment- technician has to have the drive to continue training and education   
                        • More you learn more money you make  


                      • ASE certification
                        • Higher pay for more ASE certifications
                        • Local shops starting to pay technicians to take ASE testing and time to take a test
                        • Some shops don’t pay because worry about the loyalty of technician once they are educated- will they get poached from other shops, no excuse to not train  

                      • Instructors for automotive schools
                        • Receive training at events, seminars, online training
                        • College, sponsors, and vendors pay for instructor training

                      • Student education
                        • Keep students engaged, balance lectures with hands-on experience
                        • Visual learners  


                      Resources:

                      • Thanks to Dwayne McCarty, David Myers, and Marty Depowski for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Recorded at the AVI Spring Training Event in Fort Myers, FL

                      Marty Depowski is an Automotive Instructor at Wayne County Community College, Michigan

                      David Myers is an Automotive Instructor at Southwestern Community College, North Carolina

                      Dwayne McCarty is a Technician at Martins Garage, Ft. Myers

                      Key Talking Points:

                      • Daytime vs night training
                        • Daytime- more alert, retain information and training better
                        • Commitment- technician has to have the drive to continue training and education   
                        • More you learn more money you make  


                      • ASE certification
                        • Higher pay for more ASE certifications
                        • Local shops starting to pay technicians to take ASE testing and time to take a test
                        • Some shops don’t pay because worry about the loyalty of technician once they are educated- will they get poached from other shops, no excuse to not train  

                      • Instructors for automotive schools
                        • Receive training at events, seminars, online training
                        • College, sponsors, and vendors pay for instructor training

                      • Student education
                        • Keep students engaged, balance lectures with hands-on experience
                        • Visual learners  


                      Resources:

                      • Thanks to Dwayne McCarty, David Myers, and Marty Depowski for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=25773Fri, 24 May 2019 04:14:00 -040031:10falsefullTraining Talk - Daytime vs. Night Time Training | ASE Certification | Instructors and Students<br /> <br /> Experience the insights of a Tech and Automotive Instructors talking about the difference between Day and Night training along with ASE certifications and Training from Schools on how to keep students engaged through balanced lectures and hands-on experience with a few visuals!<br /> <br /> Our Tech Talk Panel guests include Marty Depowski is an Automotive Instructor of Wayne County Community College, Michigan; David Myers is an Automotive Instructor, Southwestern Community College, North Carolina; and Dwayne McCarty is a Technician of Martins Garage, Ft. Myers, FL.                      RR 433: The Importance of Third Party Credentials | Creating a Learning Culture in Your BusinessRR 433: The Importance of Third Party Credentials | Creating a Learning Culture in Your BusinessTrish Serratore is the Senior Vice President of  Communication at ASE

                      She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide the qualified automotive professionals the industry needs today and tomorrow. Links to Trish’s episodes HERE.

                      Jeff Peevy, AMAM, is the President of Automotive Management Institute (AMI). Jeff’s previous episodes HERE.

                      Jeff Peevy Email:  jpeevy@amionline.org

                      AMI web site HERE.

                      AMI FaceBook Page HERE.

                      Approved podcast episodes available for AMi credit. Listen to Learn Then Take the Quiz and Earn Credit Toward Your Professional Designation HERE

                       

                      Key Talking Points:

                      • AMi and ASE credentials are important because the individual wants to verify their knowledge and experience on the subject
                      • ASE 47 Year Anniversary-June 16th
                        • One of the most mature credentials in any industry

                      • The Future of ASE: A new way to maintain certification without going to a test center using a smart device
                      • If we don’t use ASE credentialling we may lose it.
                      • Tests are assumptions that you’ve learned and can apply
                      • Credentials- more important than ever, prove to customers and your shop owner you know what you’re doing
                      • A strong learning culture of successful businesses learn and share knowledge. They get most out of equipment, have fewer turnover employees and have an empowerment rich environment
                        • Sustainability and being competitive starts and end with the ability to learn
                        • Shops that included those expectations in job descriptions when looking for new hires found a better pool of individuals- more educated and eager to learn    
                        • Increase retention by investing in employees
                        • Employers should never apologize for sending employees to training  

                      • AMi has a powerful Learning Management System
                        • There are 3,600 active students earning their professional designation
                        • Doing post-assessment to earn credit

                      • ASE is working on an ADAS test

                      Resources:

                      • Thanks to Trish Serratore and Jeff Peevy for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

                      ]]>                      Trish Serratore is the Senior Vice President of  Communication at ASE

                      She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide the qualified automotive professionals the industry needs today and tomorrow. Links to Trish’s episodes HERE.

                      Jeff Peevy, AMAM, is the President of Automotive Management Institute (AMI). Jeff’s previous episodes HERE.

                      Jeff Peevy Email:  jpeevy@amionline.org

                      AMI web site HERE.

                      AMI FaceBook Page HERE.

                      Approved podcast episodes available for AMi credit. Listen to Learn Then Take the Quiz and Earn Credit Toward Your Professional Designation HERE

                       

                      Key Talking Points:

                      • AMi and ASE credentials are important because the individual wants to verify their knowledge and experience on the subject
                      • ASE 47 Year Anniversary-June 16th
                        • One of the most mature credentials in any industry

                      • The Future of ASE: A new way to maintain certification without going to a test center using a smart device
                      • If we don’t use ASE credentialling we may lose it.
                      • Tests are assumptions that you’ve learned and can apply
                      • Credentials- more important than ever, prove to customers and your shop owner you know what you’re doing
                      • A strong learning culture of successful businesses learn and share knowledge. They get most out of equipment, have fewer turnover employees and have an empowerment rich environment
                        • Sustainability and being competitive starts and end with the ability to learn
                        • Shops that included those expectations in job descriptions when looking for new hires found a better pool of individuals- more educated and eager to learn    
                        • Increase retention by investing in employees
                        • Employers should never apologize for sending employees to training  

                      • AMi has a powerful Learning Management System
                        • There are 3,600 active students earning their professional designation
                        • Doing post-assessment to earn credit

                      • ASE is working on an ADAS test

                      Resources:

                      • Thanks to Trish Serratore and Jeff Peevy for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

                      ]]>                      https://remarkableresults.biz/?p=25744Tue, 21 May 2019 04:19:34 -040027:17falsefullThe Importance of Third Party Credentialing and Having a Learning Culture in Your Business.<br /> <br /> You are a professional in the automotive service aftermarket. You know your stuff, you are smart, accomplished. You put your knowledge to use every day. Ever decide to have a third party provide you the professional credentials to verify your practical abilities? Twenty percent of our industry has their credentials so I’m talking to the eighty percent that don’t.<br /> <br /> This episode with Trish Serratore, Senior Vice President of Communication at ASE and ASE and Jeff Peevy, President of AMi is a departure from what testing is and will help you understand the value in credentialing. Credentials are becoming more important than ever, and prove to customers and your shop owner you know what you’re doing.                      RR 432: Shop Talk 11 – Important Aftermarket Partnership – Shop, Parts Supplier and ManufacturerRR 432: Shop Talk 11 – Important Aftermarket Partnership – Shop, Parts Supplier and ManufacturerAbove Picture from left: Monte Hamsher, Bob Pattengale and John Marcum

                      Monte Hamsher owner of Performance Motor Werks, technician and automotive instructor at Fort Myers Technical College

                      Bob Pattengale is the National Training Manager at Bosch. Bob has over 30 years of automotive experience with stops at OE Dealerships, independent repair shops, technician training, and equipment sales.  Bob is a contributing writer for Motor Magazine. Bob also served as the SAE Service Technician’s Society President in 2001 and 2002. Look for Bob’s Previous Episodes HERE.

                      John Marcum is the Director of Marketing for Federated Auto Parts.

                       

                      Key Talking Points:

                      • Monte Hamsher- shop owner, technician and automotive teacher
                        • Need more training for service professionals to speed up the process for ordering correct parts
                        • Receiving current training from AVI on demand and NAPA classes- difficulties getting more people to training
                        • The commitment of the technician is key- willingness to learn and be better technicians
                          • For those who don’t-can, you change commitment by offering training?



                      • Bob Pattengale- National Training Manager at Bosch
                        • Teaching and training parts supplier from a manufacturer’s perspective
                        • Kids play video games- problem solvers but don’t have tactile skills
                        • Younger age group look for mentors than online classes- need physical skill built up


                      • John Marcum- Director of Marketing for Federated Auto Parts
                        • Rely on manufacturing partners to provide training for parts professionals
                        • Trained professional more efficient and saves time and money
                        • Continue to develop a personal relationship with customers- provide the best service for you, how can we help you become better educated, how can we get parts to you faster, quality of parts  
                        • Suggest quality product to customers- help technician know the  benefits and value of quality lines


                      • “What if every technician took a week off?”- What would happen?
                        • Motivate people in and outside of industry the importance of technicians
                        • Providing safe and reliable transportation for others


                      Resources:

                      • Thanks to Monte Hamsher, John Marcum, and Bob Pattengale for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Above Picture from left: Monte Hamsher, Bob Pattengale and John Marcum

                      Monte Hamsher owner of Performance Motor Werks, technician and automotive instructor at Fort Myers Technical College

                      Bob Pattengale is the National Training Manager at Bosch. Bob has over 30 years of automotive experience with stops at OE Dealerships, independent repair shops, technician training, and equipment sales.  Bob is a contributing writer for Motor Magazine. Bob also served as the SAE Service Technician’s Society President in 2001 and 2002. Look for Bob’s Previous Episodes HERE.

                      John Marcum is the Director of Marketing for Federated Auto Parts.

                       

                      Key Talking Points:

                      • Monte Hamsher- shop owner, technician and automotive teacher
                        • Need more training for service professionals to speed up the process for ordering correct parts
                        • Receiving current training from AVI on demand and NAPA classes- difficulties getting more people to training
                        • The commitment of the technician is key- willingness to learn and be better technicians
                          • For those who don’t-can, you change commitment by offering training?



                      • Bob Pattengale- National Training Manager at Bosch
                        • Teaching and training parts supplier from a manufacturer’s perspective
                        • Kids play video games- problem solvers but don’t have tactile skills
                        • Younger age group look for mentors than online classes- need physical skill built up


                      • John Marcum- Director of Marketing for Federated Auto Parts
                        • Rely on manufacturing partners to provide training for parts professionals
                        • Trained professional more efficient and saves time and money
                        • Continue to develop a personal relationship with customers- provide the best service for you, how can we help you become better educated, how can we get parts to you faster, quality of parts  
                        • Suggest quality product to customers- help technician know the  benefits and value of quality lines


                      • “What if every technician took a week off?”- What would happen?
                        • Motivate people in and outside of industry the importance of technicians
                        • Providing safe and reliable transportation for others


                      Resources:

                      • Thanks to Monte Hamsher, John Marcum, and Bob Pattengale for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=25723Fri, 17 May 2019 04:20:50 -040049:01falsefullShop Talk 11 - Important Partnership - Shop, Parts Supplier and Manufacturer<br /> <br /> Welcome to Shop Talk 11. Our Shop Talk Panel guests are Monte Hamsher, a shop owner, technician and automotive teacher; Bob Pattengale- National Training Manager at Bosch; and John Marcum- Director of Marketing for Federated Auto Parts.<br /> <br /> We discuss the challenges involved in running a shop and the shop’s relationship to its part supplier & Manufacturer. Learn about the importance of a well-trained service professional and the need for competent technicians as a whole. Also, we talked about the need for a stronger commitment to training from the industries technicians.                      RR 431: Sara Fraser – The Power of Social Media for Automotive ProfessionalsRR 431: Sara Fraser – The Power of Social Media for Automotive ProfessionalsSara Fraser is a millennial who has a love for life, travel, and connecting with other humans!  She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center.  To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

                      Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce.  When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

                       

                      Key Talking Points:

                      • Hashtags- get content seen with right people with keywords and hashtags
                        • Shows up in searches and follow a feed on Instagram (most seen post and most recent post)
                        • Using own hashtags for business- let customers know they can use it and ask them to do a post on their story video about business and their experience. Built-in marketing, no charge advertising   
                        • Hashtags with over 1 million users will decrease your chance of being seen- use more unique hashtags

                      • Instagram- 90% of users under 34 years old
                        • Influencer- Big companies will reach out if have a large amount of followers to do posts about their product and recommendations.  
                        • Millennials want to share information all the time

                      • Facebook- make things personal to connect people and customers
                        • Meet the staff, behind the scenes of business  
                        • “Checking In” business location on Facebook and get discount
                        • Think like your customer, have a mix of different posts
                        • Make a habit of being in the moment and taking pictures to share

                      • Always ask a Millennial or Gen Z to share their experience with their tribe. Ask them to take a pic of their car at your place of business. They want to share a great experience.

                       

                      Resources:

                      • Thanks to Sara Fraser for her contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

                      Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                      ]]>                      Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans!  She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center.  To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.

                      Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce.  When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Look for Sara’s previous episodes HERE.

                       

                      Key Talking Points:

                      • Hashtags- get content seen with right people with keywords and hashtags
                        • Shows up in searches and follow a feed on Instagram (most seen post and most recent post)
                        • Using own hashtags for business- let customers know they can use it and ask them to do a post on their story video about business and their experience. Built-in marketing, no charge advertising   
                        • Hashtags with over 1 million users will decrease your chance of being seen- use more unique hashtags

                      • Instagram- 90% of users under 34 years old
                        • Influencer- Big companies will reach out if have a large amount of followers to do posts about their product and recommendations.  
                        • Millennials want to share information all the time

                      • Facebook- make things personal to connect people and customers
                        • Meet the staff, behind the scenes of business  
                        • “Checking In” business location on Facebook and get discount
                        • Think like your customer, have a mix of different posts
                        • Make a habit of being in the moment and taking pictures to share

                      • Always ask a Millennial or Gen Z to share their experience with their tribe. Ask them to take a pic of their car at your place of business. They want to share a great experience.

                       

                      Resources:

                      • Thanks to Sara Fraser for her contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      NAPA AutoCare’s recent partnership with CarVantage gives your AutoCare Center an easy way to take advantage of telematics, increasing customer retention and boosting customer spend. You provide customers with a CarVantage sensor that plugs into their vehicle and connects via Bluetooth to their smartphone. Then you set up automated marketing campaigns that target customers based on their vehicle’s next maintenance interval, for example, or whenever a check engine light is detected. That gives customers peace of mind and the best experience in the market. They also love CarVantage because it’s free to them. A special offer only for NAPA AutoCare Centers lets you give CarVantage a try at a very affordable price. And it includes free sensors. Other plans and enhancements are also available.

                      Learn more about CarVantage and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

                      ]]>                      https://remarkableresults.biz/?p=25645Tue, 14 May 2019 04:33:56 -040023:26falsefullSara Fraser - The Power of Social Media for Automotive Professionals<br /> <br /> There are a lot of trends happening on social media in the past couple of years. Understanding these trends can give us a competitive advantage and hashtags plays an important role especially on Facebook and Instagram. This episode will help you better understand the power of social media and some of the tricks that will make it work for you. <br /> <br /> Sara Fraser has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.                      RR 430: Jennifer Filzen- What Dancing Taught Me About Running a Successful BusinessRR 430: Jennifer Filzen- What Dancing Taught Me About Running a Successful BusinessIt all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.

                      Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.

                      Jennifer Filzen’s Previous Episodes HERE.

                       

                      Key Talking Points:

                      • Rock Star Summit
                        • Interactive workshop- comedy improv class based around customer service
                          • Think on your feet at the moment, acknowledge it and become flexible

                        • Encouraged spouses to attend- the purpose of the summit is to save your marriage, need to have spouses on board for goals  
                        • Vision boards

                      • Author of “What Dancing Taught Me About Running A Successful Business”
                        • Want your team at the shop to move like poetry in motion- teamwork, and trust
                        • Remove mystique that men don’t dance
                        • Clarity, confidence, and certainty, teamwork, timing, and technique- selling and dancing
                        • Frame and connection- feel where your partner is leading you
                        • Commitment from one side of the body to the other
                          • Example: Walking down the street: committing to shifting weight from side to side
                          • Commit yourself to work on the business and move forward while creating momentum



                      Resources:

                      • Thanks to Jennifer Filzen for her contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      It all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.

                      Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.

                      Jennifer Filzen’s Previous Episodes HERE.

                       

                      Key Talking Points:

                      • Rock Star Summit
                        • Interactive workshop- comedy improv class based around customer service
                          • Think on your feet at the moment, acknowledge it and become flexible

                        • Encouraged spouses to attend- the purpose of the summit is to save your marriage, need to have spouses on board for goals  
                        • Vision boards

                      • Author of “What Dancing Taught Me About Running A Successful Business”
                        • Want your team at the shop to move like poetry in motion- teamwork, and trust
                        • Remove mystique that men don’t dance
                        • Clarity, confidence, and certainty, teamwork, timing, and technique- selling and dancing
                        • Frame and connection- feel where your partner is leading you
                        • Commitment from one side of the body to the other
                          • Example: Walking down the street: committing to shifting weight from side to side
                          • Commit yourself to work on the business and move forward while creating momentum



                      Resources:

                      • Thanks to Jennifer Filzen for her contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=25640Fri, 10 May 2019 04:14:51 -040031:58falsefullJennifer Filzen- What Dancing Taught Me About Running a Successful Business<br /> <br /> A very interesting discipline that incorporates how you lead and how you strategize your life and business as a whole. Imagine learning the principles of dancing to improve your aftermarket success<br /> <br /> Jennifer Filzen, from Rock Star Marketing, is here talking about her new book ‘What Dancing Taught Me About Running A Successful Business”. I was fascinated to hear how she connected dancing to being a strong leader and entrepreneur. I think she nailed it. So if you would like some self-help introspective don’t go anywhere. <br /> <br /> We are talking about Clarity, confidence, certainty, teamwork, timing, and technique. Do you want your team, at the shop to move like poetry in motion? You’ve come to the right place.                      RR 429: Family Succession Part 2 – Parents on their Daughters Succession PlanRR 429: Family Succession Part 2 – Parents on their Daughters Succession PlanJudy Zimmerman Walter is co-owner with her uncles and the CFO of, this 57-year young service business. Zimmerman’s Automotive, Mechanicsburg, PA is a true blue ‘family enterprise’ with 12 out of a team of 29 team members that are ‘IN THE FAMILY’. Zimmerman’s is a top automotive repair facility along with a quick lube and a used car division.

                      Among her involvement:  Women’s Board of the Car Care Council, AASP-PA Alliance of Automotive Service Providers, and the Auto Care Association. Listen to Judy’s other episodes HERE.

                      Jim Paiva is the owner of Elite Auto Repair in RI, which specializes in Euro and Japanese cars. Jim and Carly are also Coached by Cecil. Carly has been around this business since she was born, after graduating from high school and a Community College she decided to go after her passion and that’s automotive and in 10 years she will own the shop and that would be in the direct timeline as Jim retires. Carly is Jim’s right-hand partner in this whole plan.

                      Jeff Matt from Victory Auto Service in Minneapolis and St. Petersburg, FLA, was featured in episode 48. Jeff owns six locations with one being in Florida. He has over 40 team members and has grown through acquisition. Jeff opened Victory in 1997 as a one-bay shop and has slow steady growth over the years. His growth offers up a great view of multi-shop ownership. Episodes Jeff Matt is featured in HERE.

                      Key Talking Points:

                      • Judy Zimmerman  
                        • Letting go as a parent- allowing mistakes to happen
                        • Observing and helping buying insurance for the company- helping for the next several years
                        • Gender issues- turn around and look at yourself, how you present yourself, do you know facts and sure of them, do you present yourself confidently. Sell value in product and yourself
                        • Jackie completed Northwood online
                        • Jackie implemented “Smash n Bash” event to raise money for the local fire company
                        • Have regular hours set for Jackie- accountability


                      • Jeff Matt
                        • Learn as you go- not succession overnight
                        • Hear feedback from other staff and observe her decision-making process
                        • Being the boss’s child- need to earn respect and pick your battles
                        • Lauren travels with Jeff to peer group meetings
                        • Relationship with daughter – communication is key
                        • Lauren facilitated employee appreciation day for every location
                        • Daughter knows her role in company and company knows as well- building respect with each  other
                        • Financial stewardship- knows Lauren is managing own personal finances and budgeting, feels confident with her one day taking over the business  


                      • Jim Paiva
                        • 10-year process of succession planning
                        • Need continuous guidance no matter how long you’ve been in business
                        • Carly attends institute service advisor academy- year-long process, work with numbers and profit margins. Leaning foundation of business first then will take leadership classes later on
                        • Carly is the light of business- employees and customers


                       

                      Link too episode 401. The daughter’s podcast episodes.
                      Part 1 of this succession series: HERE.

                       

                       

                       

                       

                       

                       

                       

                       

                      Resources:

                      • Thanks to Judy Walter, Jim Paiva and Jeff Matt for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase...]]>Judy Zimmerman Walter is co-owner with her uncles and the CFO of, this 57-year young service business. Zimmerman’s Automotive, Mechanicsburg, PA is a true blue ‘family enterprise’ with 12 out of a team of 29 team members that are ‘IN THE FAMILY’. Zimmerman’s is a top automotive repair facility along with a quick lube and a used car division.

                      Among her involvement:  Women’s Board of the Car Care Council, AASP-PA Alliance of Automotive Service Providers, and the Auto Care Association. Listen to Judy’s other episodes HERE.

                      Jim Paiva is the owner of Elite Auto Repair in RI, which specializes in Euro and Japanese cars. Jim and Carly are also Coached by Cecil. Carly has been around this business since she was born, after graduating from high school and a Community College she decided to go after her passion and that’s automotive and in 10 years she will own the shop and that would be in the direct timeline as Jim retires. Carly is Jim’s right-hand partner in this whole plan.

                      Jeff Matt from Victory Auto Service in Minneapolis and St. Petersburg, FLA, was featured in episode 48. Jeff owns six locations with one being in Florida. He has over 40 team members and has grown through acquisition. Jeff opened Victory in 1997 as a one-bay shop and has slow steady growth over the years. His growth offers up a great view of multi-shop ownership. Episodes Jeff Matt is featured in HERE.

                      Key Talking Points:

                      • Judy Zimmerman  
                        • Letting go as a parent- allowing mistakes to happen
                        • Observing and helping buying insurance for the company- helping for the next several years
                        • Gender issues- turn around and look at yourself, how you present yourself, do you know facts and sure of them, do you present yourself confidently. Sell value in product and yourself
                        • Jackie completed Northwood online
                        • Jackie implemented “Smash n Bash” event to raise money for the local fire company
                        • Have regular hours set for Jackie- accountability


                      • Jeff Matt
                        • Learn as you go- not succession overnight
                        • Hear feedback from other staff and observe her decision-making process
                        • Being the boss’s child- need to earn respect and pick your battles
                        • Lauren travels with Jeff to peer group meetings
                        • Relationship with daughter – communication is key
                        • Lauren facilitated employee appreciation day for every location
                        • Daughter knows her role in company and company knows as well- building respect with each  other
                        • Financial stewardship- knows Lauren is managing own personal finances and budgeting, feels confident with her one day taking over the business  


                      • Jim Paiva
                        • 10-year process of succession planning
                        • Need continuous guidance no matter how long you’ve been in business
                        • Carly attends institute service advisor academy- year-long process, work with numbers and profit margins. Leaning foundation of business first then will take leadership classes later on
                        • Carly is the light of business- employees and customers


                       

                      Link too episode 401. The daughter’s podcast episodes.
                      Part 1 of this succession series: HERE.

                       

                       

                       

                       

                       

                       

                       

                       

                      Resources:

                      • Thanks to Judy Walter, Jim Paiva and Jeff Matt for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.

                      Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.

                      ]]>https://remarkableresults.biz/?p=25633Tue, 07 May 2019 04:15:57 -040048:47falsefullFamily Succession Part 2 - Parents on their Daughters Succession Plan<br /> <br /> Welcome to the second installment of Family Succession. Learn how parents mold and develop their children to take the helm of the company after they retire. Hear the discipline, methods and strategy each owner is using as they embark on this important journey of succession.<br /> <br /> I’m with Judy Zimmerman Walter, a second generation owner of Zimmerman’s Automotive; Jim Paiva, Owner of Elite Auto Repair; and Jeff Matt, owner of Victory Auto Service and Glass. They are the proud parents of Jacqui Hower, Carly Paiva, and Lauren Anderson of Family Succession Part 1, Episode 401.                      RR 428: Tech Talk – ADAS | Support Vendors That Support Training | Fundamental TrainingRR 428: Tech Talk – ADAS | Support Vendors That Support Training | Fundamental TrainingKevin Fitzpatrick is the Vice President of North American Operations at Autologic Diagnostics Ltd. Mr. Fitzpatrick served as Chief Executive Officer at Autologic.us. for five years. His affiliation with Autologic began when he first served as a partner in eLearning, Inc., d/b/a Autologic.us, which began distributing Autologic’s diagnostic tools in 2006. During this time, he developed and staffed the first Autologic tech support center in the U.S., which provided dealer-trained tech support for BMW/Mini, Mercedes, Land Rover, Jaguar, Volvo, Porsche, and Volkswagen/Audi. He managed all U.S. sales, tech support, and marketing. In addition, he was credited with developing an extensive training program for Autologic Diagnostic customers in conjunction with WORLDPAC. He serves on the board of directors of the Equipment and Tool Institute, an automotive aftermarket industry trade association. He holds a Bachelor of Science degree in Marketing and Communications from St John’s University in Queens, N.Y.

                      Steve Zack has been Technical Instructor for OTC for 24 years. He is ASE L1 certified and is a U.S. EPA certified Emission Master Instructor. He has been a technician and an instructor for most of his career with a short stint as a service engineer. Steve has traveled North America and internationally helping technicians understand how to use their electronic test equipment to diagnose difficult drivability issues using a hands-on approach. He has been published many times and has been featured in numerous diagnostic videos.

                      Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                      Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                      Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                      Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

                       

                      Key Talking Points:

                      • Kevin Fitzpatrick
                        • Technicians need training- virtual online training
                        • Vendors heavily involved in industry- engaged with technicians in repair shops
                        • “On the couch” technician- stressed and need support and turns into new ideas and services fixes for software and products, need a different perspective to solve issues
                        • Kevin also owns a repair shop


                      • Steve Zack
                        • Bosch 27 years
                        • ADAS Calibration- need to follow all procedures and specifications (certain length bay, sunlight), dynamic and static calibrations, not profit center at this point
                        • Writes his own classes
                        • Shorten classes
                        • There is no shortage of great training available


                      • Matt Fanslow

                        • Advice for attending Big Event- walk the show floor and meet new vendors, learn what is new and what’s coming, and ask questions on troubleshooting tools. Give them your legitimate time to show their goods. They have helped defray a large portion of the cost of training.
                        • Visit booths of the companies that you already own the tool/equipment. Ask the questions on what else can the tool do?  Get specific.
                        • The verbiage in the industry must change:
                          • Basic electrical. Maybe should be called ‘Fundamentals’ or ‘Principles’ or ‘Physics’ of electricity
                          • Techs need this training, so maybe marketing with a nice title would draw more and help them become a top diagnostician  


                      • Aftermarket progression- shorter training periods in classroom and online with topics technicians can get excited about, electronic handouts, must-attend events and feel the camaraderie   
                      • Challenges exist for ADAS calibration

                       

                      Resources:

                      • Thanks to Kevin Fitzpatrick, Steve Zack, and Matt Fanslow for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers,...]]>Kevin Fitzpatrick is the Vice President of North American Operations at Autologic Diagnostics Ltd. Mr. Fitzpatrick served as Chief Executive Officer at Autologic.us. for five years. His affiliation with Autologic began when he first served as a partner in eLearning, Inc., d/b/a Autologic.us, which began distributing Autologic’s diagnostic tools in 2006. During this time, he developed and staffed the first Autologic tech support center in the U.S., which provided dealer-trained tech support for BMW/Mini, Mercedes, Land Rover, Jaguar, Volvo, Porsche, and Volkswagen/Audi. He managed all U.S. sales, tech support, and marketing. In addition, he was credited with developing an extensive training program for Autologic Diagnostic customers in conjunction with WORLDPAC. He serves on the board of directors of the Equipment and Tool Institute, an automotive aftermarket industry trade association. He holds a Bachelor of Science degree in Marketing and Communications from St John’s University in Queens, N.Y.

                      Steve Zack has been Technical Instructor for OTC for 24 years. He is ASE L1 certified and is a U.S. EPA certified Emission Master Instructor. He has been a technician and an instructor for most of his career with a short stint as a service engineer. Steve has traveled North America and internationally helping technicians understand how to use their electronic test equipment to diagnose difficult drivability issues using a hands-on approach. He has been published many times and has been featured in numerous diagnostic videos.

                      Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                      Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                      Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                      Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

                       

                      Key Talking Points:

                      • Kevin Fitzpatrick
                        • Technicians need training- virtual online training
                        • Vendors heavily involved in industry- engaged with technicians in repair shops
                        • “On the couch” technician- stressed and need support and turns into new ideas and services fixes for software and products, need a different perspective to solve issues
                        • Kevin also owns a repair shop


                      • Steve Zack
                        • Bosch 27 years
                        • ADAS Calibration- need to follow all procedures and specifications (certain length bay, sunlight), dynamic and static calibrations, not profit center at this point
                        • Writes his own classes
                        • Shorten classes
                        • There is no shortage of great training available


                      • Matt Fanslow

                        • Advice for attending Big Event- walk the show floor and meet new vendors, learn what is new and what’s coming, and ask questions on troubleshooting tools. Give them your legitimate time to show their goods. They have helped defray a large portion of the cost of training.
                        • Visit booths of the companies that you already own the tool/equipment. Ask the questions on what else can the tool do?  Get specific.
                        • The verbiage in the industry must change:
                          • Basic electrical. Maybe should be called ‘Fundamentals’ or ‘Principles’ or ‘Physics’ of electricity
                          • Techs need this training, so maybe marketing with a nice title would draw more and help them become a top diagnostician  


                      • Aftermarket progression- shorter training periods in classroom and online with topics technicians can get excited about, electronic handouts, must-attend events and feel the camaraderie   
                      • Challenges exist for ADAS calibration

                       

                      Resources:

                      • Thanks to Kevin Fitzpatrick, Steve Zack, and Matt Fanslow for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                      Subscribe to a mobile listening app HERE.

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>https://remarkableresults.biz/?p=25585Fri, 03 May 2019 04:20:23 -040030:23falsefullTechnical Talk - ADAS | Support Vendors That Support Training | Fundamental Training<br /> <br /> Tech talk with Kevin Fitzpatrick, Vice President Autologic; Steven Zack, Automotive Technical Instructor for Bosch; and Matt Fanslow, Shop Manager/Diagnostician of Riverside Auto Repair. Our episode reiterates the importance of training, we get into ADAS Calibration, adapting to tech changes, and the amount of good training available among others. <br /> <br /> Trainings and Big Events are available for technicians whether it is in the classroom or online. Our guests elaborate and advise on the challenges and the steps to advancement. They say there is no shortage of good training.                      RR 427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the LowestRR 427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the LowestVincent B. Waterhouse (Vin) is the president and founder of The Waterhouse Group, (TWG), an automotive Accounting, Training and Coaching company. He has over thirty years of experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners, part store owners and outside salespeople.

                      He has written magazine articles and authored private label courses for NAPA, Parts Plus and others in the aftermarket. He has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners and parts distribution center management teams across the United States including Alaska, Hawaii, Canada, and Guam. He is a pioneer in his field and author of “The Labor Factory” and the “NAPA exclusive AutoCare Financial G.P.S.”

                      On another level, he authored “The Three Mile Survey” and sales courses for jobber owners, store managers, and factory representatives. His workshops have revolutionized the way professional technicians and shop owners interact with their parts suppliers. He is rated as an excellent instructor whose past personal experience helps attendees succeed at their businesses. Vin Waterhouse is a master motivator, able to relate to his audience, and a sought-after speaker at conventions and professional group meetings on topics such as sales, marketing, operations, and finance.

                      Prior to founding Automotive Aftermarket Consulting Group (AACG) in 1986, and The Waterhouse Group Inc. in 1997, he held positions as a Stock Room Mgr, Sales representative, Market Development Manager, General Manager, and Regional Manager, with profit and loss accountability, for NAPA, ITT Automotive Distributors Division, and former CARQUEST.

                      A veteran of the U.S. Navy, he holds a B.S. in Business Administration and Accounting from the Plymouth State University of New Hampshire. In 1973, he cut short his pursuit of a law degree to work full time in the automotive field.

                      Beginning with the year 2000 he has made an arrangement to work with NAPA on an exclusive basis as a consultant and business trainer across the USA.

                       

                      KEY TALKING POINTS:

                      • In the year 2000- agreement with NAPA training nationwide
                      • Taught over 20,000+ people in career
                      • Our gifted craftspeople (technicians) became owners. They need business management training.
                        • A generation ago the shop owner didn’t need to know the numbers. How the world has changed.

                      • “You should have the highest payroll in town, not lowest- the output will pay for it”
                      • Tells the story of how he came up with the ‘Labor Factory’  
                      • Industry missing profit on parts side and billing that part- selling fewer parts per driven mile today; lower than 20 years ago
                      • Set labor rate through formula- Should be selling more labor than parts,  53% of revenue, the internal purpose only not what you charge it’s what you get done
                        • Example: Have you ever taken 1 hour off of job for the customer because you feel bad? 4 hours on the job, only charge customer 3 hours. Customer doesn’t know total time anyway and cannot relate. Labor rate $100/hour, do not discount labor, instead, take 25% off apart.

                      • Today a lot of jobs are labor intensive and you are not selling parts; therefore the formulas where parts and labor were equal and today it is not, is putting pressure of shop profitability.
                      • Set diagnostic rate- most profitable work. Vin says the breakdown is:
                        • Repair  30%
                        • Labor Intensive 15%
                        • Diagnostics 55%

                      • Diagnostics require a talented technician and there is a cost in obtaining data and subscriptions. Diagnostics should be your most profitable area
                      • Today labor sales should be higher than your parts sales. Vin says should run 53 – 55% of your sales.(typical shop)  Depends on your business model.
                      • Every shop needs to know their average gross profit dollars per billed hour over the year- every job you do that is below average profit sell job at cost and use labor-intensive rate. Managing to the middle.
                      • National stats for profitability are not what they should be.
                      • #1 problem/concern for shops today is people. Keeping them and finding them
                      • Pricing transparency will bring your parts to margin down which is why you need a ‘labor intensive’ rate

                       

                      Resources:

                      • Thanks to Vin Waterhouse for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

                      The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits...]]>Vincent B. Waterhouse (Vin) is the president and founder of The Waterhouse Group, (TWG), an automotive Accounting, Training and Coaching company. He has over thirty years of experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners, part store owners and outside salespeople.

                      He has written magazine articles and authored private label courses for NAPA, Parts Plus and others in the aftermarket. He has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners and parts distribution center management teams across the United States including Alaska, Hawaii, Canada, and Guam. He is a pioneer in his field and author of “The Labor Factory” and the “NAPA exclusive AutoCare Financial G.P.S.”

                      On another level, he authored “The Three Mile Survey” and sales courses for jobber owners, store managers, and factory representatives. His workshops have revolutionized the way professional technicians and shop owners interact with their parts suppliers. He is rated as an excellent instructor whose past personal experience helps attendees succeed at their businesses. Vin Waterhouse is a master motivator, able to relate to his audience, and a sought-after speaker at conventions and professional group meetings on topics such as sales, marketing, operations, and finance.

                      Prior to founding Automotive Aftermarket Consulting Group (AACG) in 1986, and The Waterhouse Group Inc. in 1997, he held positions as a Stock Room Mgr, Sales representative, Market Development Manager, General Manager, and Regional Manager, with profit and loss accountability, for NAPA, ITT Automotive Distributors Division, and former CARQUEST.

                      A veteran of the U.S. Navy, he holds a B.S. in Business Administration and Accounting from the Plymouth State University of New Hampshire. In 1973, he cut short his pursuit of a law degree to work full time in the automotive field.

                      Beginning with the year 2000 he has made an arrangement to work with NAPA on an exclusive basis as a consultant and business trainer across the USA.

                       

                      KEY TALKING POINTS:

                      • In the year 2000- agreement with NAPA training nationwide
                      • Taught over 20,000+ people in career
                      • Our gifted craftspeople (technicians) became owners. They need business management training.
                        • A generation ago the shop owner didn’t need to know the numbers. How the world has changed.

                      • “You should have the highest payroll in town, not lowest- the output will pay for it”
                      • Tells the story of how he came up with the ‘Labor Factory’  
                      • Industry missing profit on parts side and billing that part- selling fewer parts per driven mile today; lower than 20 years ago
                      • Set labor rate through formula- Should be selling more labor than parts,  53% of revenue, the internal purpose only not what you charge it’s what you get done
                        • Example: Have you ever taken 1 hour off of job for the customer because you feel bad? 4 hours on the job, only charge customer 3 hours. Customer doesn’t know total time anyway and cannot relate. Labor rate $100/hour, do not discount labor, instead, take 25% off apart.

                      • Today a lot of jobs are labor intensive and you are not selling parts; therefore the formulas where parts and labor were equal and today it is not, is putting pressure of shop profitability.
                      • Set diagnostic rate- most profitable work. Vin says the breakdown is:
                        • Repair  30%
                        • Labor Intensive 15%
                        • Diagnostics 55%

                      • Diagnostics require a talented technician and there is a cost in obtaining data and subscriptions. Diagnostics should be your most profitable area
                      • Today labor sales should be higher than your parts sales. Vin says should run 53 – 55% of your sales.(typical shop)  Depends on your business model.
                      • Every shop needs to know their average gross profit dollars per billed hour over the year- every job you do that is below average profit sell job at cost and use labor-intensive rate. Managing to the middle.
                      • National stats for profitability are not what they should be.
                      • #1 problem/concern for shops today is people. Keeping them and finding them
                      • Pricing transparency will bring your parts to margin down which is why you need a ‘labor intensive’ rate

                       

                      Resources:

                      • Thanks to Vin Waterhouse for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.

                      The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

                      ]]>https://remarkableresults.biz/?p=25503Tue, 30 Apr 2019 04:07:46 -040032:05falsefullYou should have the highest payroll in town, not the lowest.<br /> <br /> A generation ago the shop owner didn’t need to know the numbers. How the world has changed and in this episode with Vin Waterhouse, as with all my discussions with business consultants and coaches, will push you to make the important changes that will catapult you from having a hobby or job into a career that rewards you for your hard work<br /> <br /> Vincent Waterhouse, President and Founder of The Waterhouse Group, an automotive Accounting, Training, and Coaching company shares his strategy for business climate based on today’s changing business models.<br /> <br /> Vin has over thirty years of experience in the automotive aftermarket. His specialty is working with auto repair shop owners to help them earn the profits they deserve.                      RR 426: Supporting Technician Training with Technology and Partnerships – Paul Louwers – AVI On DemandRR 426: Supporting Technician Training with Technology and Partnerships – Paul Louwers – AVI On DemandPaul Louwers is the CEO and co-founder of Automotive Video and the driving force behind the concept and execution of Automotive Video Innovations.

                      Since 1994, Paul and his wife, Sherry, have been taking automotive education to the next level by releasing some of the most modern and detailed training videos ever produced.

                      Paul is the CEO and co-founder of Automotive Video Innovations, located in Ft. Myers, FL.

                      Since 1994, Paul and his wife, Sherry have been taking automotive education to the next level by releasing some of the most modern and detailed training videos ever produced.

                      AVI is an automotive aftermarket training company that provides continuing education for professional technicians and shop owners.  AVI has been recognized by automotive industry leaders numerous times and has won several awards for excellence in training.

                      During his spare time, Paul enjoys fishing and boating around Sanibel and Captiva Islands. He also enjoys watching sports, especially those teams from his hometown of Detroit, Michigan.

                      Key Talking Points:

                      • Paul Louwers has been in the training business for 25 years  
                      • AVI- is a business tool that includes a learning management system
                        • 20% DVDs
                        • 2010 evolved to digital, AVI on-demand online
                        • Offering training as a tool- assessments, manage entire staff with groupings
                        • They host BOSCH online content  
                        • Live chat and onboarding team available to set up shop on site- can assign classes to technicians
                        • Always looking for content development and instructors

                      • Live training events
                        • Networking opportunities from top professionals
                        • Hands-on training- important for technicians who use their hands
                        • Leader-led (hands-on) seminars are important and need to be supported. I engage more senses in the training
                          • The networking opportunities are priceless


                      • Mobility garage at AAPEX
                        • Provide aftermarket with high-end training with companies that present content- the technician can fix a car when they leave, able to apply training


                      AVI On-Demand Website HERE.

                      Resources:

                      • Thanks to Paul Louwers for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Paul Louwers is the CEO and co-founder of Automotive Video and the driving force behind the concept and execution of Automotive Video Innovations.

                      Since 1994, Paul and his wife, Sherry, have been taking automotive education to the next level by releasing some of the most modern and detailed training videos ever produced.

                      Paul is the CEO and co-founder of Automotive Video Innovations, located in Ft. Myers, FL.

                      Since 1994, Paul and his wife, Sherry have been taking automotive education to the next level by releasing some of the most modern and detailed training videos ever produced.

                      AVI is an automotive aftermarket training company that provides continuing education for professional technicians and shop owners.  AVI has been recognized by automotive industry leaders numerous times and has won several awards for excellence in training.

                      During his spare time, Paul enjoys fishing and boating around Sanibel and Captiva Islands. He also enjoys watching sports, especially those teams from his hometown of Detroit, Michigan.

                      Key Talking Points:

                      • Paul Louwers has been in the training business for 25 years  
                      • AVI- is a business tool that includes a learning management system
                        • 20% DVDs
                        • 2010 evolved to digital, AVI on-demand online
                        • Offering training as a tool- assessments, manage entire staff with groupings
                        • They host BOSCH online content  
                        • Live chat and onboarding team available to set up shop on site- can assign classes to technicians
                        • Always looking for content development and instructors

                      • Live training events
                        • Networking opportunities from top professionals
                        • Hands-on training- important for technicians who use their hands
                        • Leader-led (hands-on) seminars are important and need to be supported. I engage more senses in the training
                          • The networking opportunities are priceless


                      • Mobility garage at AAPEX
                        • Provide aftermarket with high-end training with companies that present content- the technician can fix a car when they leave, able to apply training


                      AVI On-Demand Website HERE.

                      Resources:

                      • Thanks to Paul Louwers for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=25456Fri, 26 Apr 2019 04:19:34 -040019:28falsefullSupporting Technician Training with Technology and Partnerships - Paul Louwers - AVI On-Demand<br /> <br /> Paul Louwers, CEO and CO-founder of the Automotive Video Innovations and the driving force behind the concept and execution of AVI. He has been in the training business for over 25 years.<br /> <br /> Paul explains that on-demand training is just one tool for a shop owner and technician in their training arsenal. Because of the online learning management system, and I can’t stress that enough, when you add in leader-led training, and hands-on, the power of networking; the learning is compounded. Find your learning combination.<br /> <br /> AVI is a technology company that excels at creating training for the automotive industry. They are producing relevant content for, Service and Repair Centers, Parts Manufacturers, Parts Distributors, and Automotive Schools.                      RR 425: Ray Fisher – Networking Just May Be Your Secret WeaponRR 425: Ray Fisher – Networking Just May Be Your Secret WeaponRay Fisher is the Executive Director of ASA. Ray has ben on the job since January 2018. He has served the industry in varied roles, has been president and executive director of ASA-Michigan since 2010. In addition, he served as a body shop manager for more than 20 years, assistant parts manager, and an expert witness for a local law firm regarding collision repair and processes.

                      Fisher is an Accredited Master Automotive Manager (AMAM). He has extensive legislative experience, driving key issues for ASA-Michigan members on sales tax issues and shop licensing. His recognition and contributions to the organizations he served have resulted in numerous awards, including the ASA Affiliate of the Year Award in 2018, ASA Legislative Award in 2015 and 2016, as well as the I-CAR Founder’s Award.

                      We talked professionalism, the fear of the unknown and our aging workforce. Look for Ray’s other episodes HERE.

                      Key Talking Points:

                      • Ray is excited about his new position/opportunity as Executive Director of ASA National
                        • He is doing a road trip to meet many members in the local chapters (networking)

                      • Professionalism is critically important for the growth of our independent aftermarket
                      • Fear of the unknown is gripping our shop owners – business acumen and technology changing at rapid speed
                        • Owners staying ahead of curve and seek opportunities- running a better business
                        • Increased specialization
                        • Where do service professionals get their ‘credible’ information to help their business
                          • Networking is an important tactic


                      • Finding time in your life to do all that is important up to and including networking
                      • Networking is a broad term and means different things to people. It can be a powerful tool for a successful business person
                      • Association- join to get involved
                        • Value for the industry- listening to members and moving forward with concerned issues
                        • Prioritize time for training and associations- investment into future
                        • Benefits of networking
                        • Country club golf analogy- country club provides an opportunity for golf but can’t be a better golfer if you don’t use the opportunity to play and practice

                      • The aging workforce will have a huge impact on the industry.  

                      Resources:

                      • Thanks to Ray Fisher for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

                      Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

                      ]]>                      Ray Fisher is the Executive Director of ASA. Ray has ben on the job since January 2018. He has served the industry in varied roles, has been president and executive director of ASA-Michigan since 2010. In addition, he served as a body shop manager for more than 20 years, assistant parts manager, and an expert witness for a local law firm regarding collision repair and processes.

                      Fisher is an Accredited Master Automotive Manager (AMAM). He has extensive legislative experience, driving key issues for ASA-Michigan members on sales tax issues and shop licensing. His recognition and contributions to the organizations he served have resulted in numerous awards, including the ASA Affiliate of the Year Award in 2018, ASA Legislative Award in 2015 and 2016, as well as the I-CAR Founder’s Award.

                      We talked professionalism, the fear of the unknown and our aging workforce. Look for Ray’s other episodes HERE.

                      Key Talking Points:

                      • Ray is excited about his new position/opportunity as Executive Director of ASA National
                        • He is doing a road trip to meet many members in the local chapters (networking)

                      • Professionalism is critically important for the growth of our independent aftermarket
                      • Fear of the unknown is gripping our shop owners – business acumen and technology changing at rapid speed
                        • Owners staying ahead of curve and seek opportunities- running a better business
                        • Increased specialization
                        • Where do service professionals get their ‘credible’ information to help their business
                          • Networking is an important tactic


                      • Finding time in your life to do all that is important up to and including networking
                      • Networking is a broad term and means different things to people. It can be a powerful tool for a successful business person
                      • Association- join to get involved
                        • Value for the industry- listening to members and moving forward with concerned issues
                        • Prioritize time for training and associations- investment into future
                        • Benefits of networking
                        • Country club golf analogy- country club provides an opportunity for golf but can’t be a better golfer if you don’t use the opportunity to play and practice

                      • The aging workforce will have a huge impact on the industry.  

                      Resources:

                      • Thanks to Ray Fisher for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      Gold Certification recognizes top tier NAPA AutoCares with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

                      Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

                      ]]>                      https://remarkableresults.biz/?p=25417Tue, 23 Apr 2019 04:14:11 -040033:25falsefullA Convo with ASA’s new Executive Director, Ray Fisher.<br /> <br /> We have an aging workforce that is driving the industry to make some difficult decisions. The demands to adapt to the rapid growth of technology and advancement are factors that 10 years ago were non-issues. Training and personal networking are the norms today. Ray Fisher shares his years of association experience and his plans for ASA to help in those areas and plans to reach out to more shops and industry professionals to raise awareness and involvement.<br /> <br /> Ray Fisher, executive director of the Automotive Service Association. Ray started his new responsibilities on January 2, 2019. <br /> <br /> With a formal education in business administration, Fisher is an Accredited Master Automotive Manager (AMAM). He has extensive legislative experience, driving key issues for ASA-Michigan members on sales tax issues and shop licensing.                      RR 424: New Aftermarket Measurement – Cost Per Billed Hour – Will Drive Your ProfitabilityRR 424: New Aftermarket Measurement – Cost Per Billed Hour – Will Drive Your ProfitabilityBob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation.

                      Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today.

                      Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE.

                      Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE.

                      Key Talking Points
                      • Cost Per Billed Hour is a new Measurement in the New AftermarketIt is a new critical part in building net profit. The efficiency of operation affects the cost per billed hour, the less efficient the operation, the higher the cost per billed hour
                      • Proficiency- tech vs clock/time allowed
                      • Labor rates (Maint., Diag., Re-flash) now have to be established off of cost per billed hour
                      • Site Efficiency- a measurement that lets you know how the entire team is working togetherIn the video, above, Bob walks you through the calculation
                      • The only way to change efficiency number is to increase billed hours- increasing labor rate changes potential
                      • Reflect how you are handling vehicles- Are you scheduling properly, do techs have the appropriate amount of time required, having time for the Service Advisor to connect with the client (building relationship and education)
                      • Are you billing properly for diag time; for test drive time?
                      • Net profitTarget a net profit before tax of a minimum of 15% of gross sales
                      • Average shop missing $25,000-30,000 net profit per bay per year out of the current business coming through the door
                      • ROI of 35% as a minimum objective- we are in the high-risk business and industry, unfortunately, the average ROI is 7-9%

                       

                      Bob’s email: HERE  (greenwood@aaec.ca)

                      Automotive Aftermarket E-Learning Centre Ltd. (AAEC) 1-800-267-5497

                       

                      Resources:

                      • Thanks to Bob Greenwood for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In  Email   Events   Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation.

                      Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today.

                      Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE.

                      Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE.

                      Key Talking Points
                      • Cost Per Billed Hour is a new Measurement in the New AftermarketIt is a new critical part in building net profit. The efficiency of operation affects the cost per billed hour, the less efficient the operation, the higher the cost per billed hour
                      • Proficiency- tech vs clock/time allowed
                      • Labor rates (Maint., Diag., Re-flash) now have to be established off of cost per billed hour
                      • Site Efficiency- a measurement that lets you know how the entire team is working togetherIn the video, above, Bob walks you through the calculation
                      • The only way to change efficiency number is to increase billed hours- increasing labor rate changes potential
                      • Reflect how you are handling vehicles- Are you scheduling properly, do techs have the appropriate amount of time required, having time for the Service Advisor to connect with the client (building relationship and education)
                      • Are you billing properly for diag time; for test drive time?
                      • Net profitTarget a net profit before tax of a minimum of 15% of gross sales
                      • Average shop missing $25,000-30,000 net profit per bay per year out of the current business coming through the door
                      • ROI of 35% as a minimum objective- we are in the high-risk business and industry, unfortunately, the average ROI is 7-9%

                       

                      Bob’s email: HERE  (greenwood@aaec.ca)

                      Automotive Aftermarket E-Learning Centre Ltd. (AAEC) 1-800-267-5497

                       

                      Resources:

                      • Thanks to Bob Greenwood for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In  Email   Events   Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=25368Fri, 19 Apr 2019 03:15:00 -040033:48falsefullNew Aftermarket Measurement - Cost Per Billed Hour I'm with Bob Greenwood, President, and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. We are discussing how cost per billed hour affects the site’s total efficiency in maximizing net profits. This episode tackles measuring your site’s efficiency with cost per billed hour as a new aftermarket measurement to maximize your net profits. The calculation reflects on all aspects of your labor rate, workflow, charging for diag time, and other critical performance metrics. Important note for this episode. Since Bob is demonstrating his strategy and findings through formulas we decided to record the video of this episode so you can see how Bob arrives at the conclusion to his formulas. You can find the video version on the show notes page at remarkableresultsradio.com/e424 or on my Carm Capriotto youtube channel.                      RR 423: Shop Talk 10 – Sold My Business – What’s Next?RR 423: Shop Talk 10 – Sold My Business – What’s Next?Ron Haugen – Sold his business Westside Auto Pros, Des Moines, IA. Ron is consulting and teaching.

                      Dick Jobe – Former shop owner, Downtown Import Service. He was known as Dr. Volvo. He now owns Machine Head and he is making metal art.

                      Doug Stoll – Retired. Past owner of Susquehanna Auto Clinic and The Auto Clinic. Now a part-time coach for Elite Worldwide. A co-founder of Vision.

                      Jerry Holcom – President of Mid West Auto Care Alliance (MWACA) and owner of S & S Service in Kansas City, MO. A co-founder of Vision.

                       

                      Key Talking Points
                      • Succession plan- need to plan aheadIt’s worth what it’s worth- business is worth cash flow not assets
                      • Common mistake- last 5-6 years of owner’s career they do not want to spend money/send employees for training. Declining business because they are not aggressively growing it and subsequently will not worth as much when want to sell
                      • You’re either going to die or retire- be in control of your retirement, plan when and set yourself up for life after business. Don’t let a life event plan it for you. 
                      • Future in industry Cost of business increasing
                      • More specialization due to technology
                      • Consolidation
                      • Business coachEstablish and fund budget for annual equipment purchases
                      • JerryHolcomNot retired but his friends on the podcast are!
                      • Loves going to work at shop still
                      • Doug StollHad a goal to retire at 50. He made that goal. Sold business in 2003
                      • Avid golfer
                      • Business coaching part-time
                      • Dick Jobe“Dr Volvo”
                      • Before sold business went back to school and got a degree in machine tool technology and advanced welding
                      • www.machineheadkc.com– mentor interns and help them grow
                      • Started making artistic work
                      • Ron HaugenSold business in September 2018
                      • Business coaching part-time and living the dream in Mexico

                      Resources:

                      • Thanks to Jerry Holcom, Doug Stoll, Dick Jobe and Ron Haugen for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In   Email   Events   Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The auto care industry is revving up. New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day.

                      Join us in Las Vegas, April 6-9, 2020! Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      ]]>                      Ron Haugen – Sold his business Westside Auto Pros, Des Moines, IA. Ron is consulting and teaching.

                      Dick Jobe – Former shop owner, Downtown Import Service. He was known as Dr. Volvo. He now owns Machine Head and he is making metal art.

                      Doug Stoll – Retired. Past owner of Susquehanna Auto Clinic and The Auto Clinic. Now a part-time coach for Elite Worldwide. A co-founder of Vision.

                      Jerry Holcom – President of Mid West Auto Care Alliance (MWACA) and owner of S & S Service in Kansas City, MO. A co-founder of Vision.

                       

                      Key Talking Points
                      • Succession plan- need to plan aheadIt’s worth what it’s worth- business is worth cash flow not assets
                      • Common mistake- last 5-6 years of owner’s career they do not want to spend money/send employees for training. Declining business because they are not aggressively growing it and subsequently will not worth as much when want to sell
                      • You’re either going to die or retire- be in control of your retirement, plan when and set yourself up for life after business. Don’t let a life event plan it for you. 
                      • Future in industry Cost of business increasing
                      • More specialization due to technology
                      • Consolidation
                      • Business coachEstablish and fund budget for annual equipment purchases
                      • JerryHolcomNot retired but his friends on the podcast are!
                      • Loves going to work at shop still
                      • Doug StollHad a goal to retire at 50. He made that goal. Sold business in 2003
                      • Avid golfer
                      • Business coaching part-time
                      • Dick Jobe“Dr Volvo”
                      • Before sold business went back to school and got a degree in machine tool technology and advanced welding
                      • www.machineheadkc.com– mentor interns and help them grow
                      • Started making artistic work
                      • Ron HaugenSold business in September 2018
                      • Business coaching part-time and living the dream in Mexico

                      Resources:

                      • Thanks to Jerry Holcom, Doug Stoll, Dick Jobe and Ron Haugen for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In   Email   Events   Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The auto care industry is revving up. New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day.

                      Join us in Las Vegas, April 6-9, 2020! Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      ]]>                      https://remarkableresults.biz/?p=25264Tue, 16 Apr 2019 03:37:00 -040043:33falsefullShop Talk 10 - Sold My Business - What’s Next? Listen to former shop owners talk about their decisions and what they are doing now. Most importantly they suggest that you plan ahead for your future. We also get into the future as they see it. My guests for Shop Talk 10 are veterans and influencers in our industry. Ron Haugen, a consultant, a teacher and a former shop owner from Westside Auto Pros in Des Moines; Dick Jobe, owns machine head, a metal art maker and a former shop owner of Downtown Import Service popularly known as Dr. Volvo; Doug Stoll, former owner of Susquehanna Auto Clinic and The Auto Clinic and co-founder of Vision, a part-time business coach and Jerry Holcom, co-founder of Vision, president of Midwest Auto Care Alliance and owner of S &amp; S Service in Kansas. Our only non-retiree! Remember the ability to think about or plan the future with imagination and wisdom is the very definition of what we aim not just for business but for our professional growth as well. What’s next for you!                      RR 422: A Case for Shop SpecializationRR 422: A Case for Shop SpecializationRob Morrell is the Sr. Director of Management and Technical Training at WorldPac Technical Institute. Rob is also an expert technician-shop foreman for Porsche, BMW, and Mercedes Benz. Rob has an extensive background building high-performance engines for Porsche including power plants for 959’s, 962’s and GT2’s. Rob served for many years as shop foreman and lead diagnostic tech for a San Francisco Bay Area BMW-Porsche dealership. Rob has also worked as a Lexus diagnostic technician. Rob lives and works in the San Francisco Bay Area.

                      Rob’s Certification:

                      • ASE certified in engine, electrical, and brakes
                      • Certified Mercedes Technician
                      • BMW Master Technician
                      • Porsche Master Technician

                      Rob’s Professional Accomplishments

                      • BIMRs member (a non-profit association of Independent BMW Service Professionals dedicated to education and training)
                      • P-Gruppe Education Committee Board of Governors (an Aftermarket Porsche group)
                      • TCOE Board of Governors

                       

                      Mark Warren a training manager at WorldPac Technical Institute and lives and works in Tucson, AZ. Mark is happily married to Cheryl, his high school sweetheart and has two grown children and two fantastic grandkids. After family, Mark’s passion is automotive diagnostics; learning how to diagnose the tough ones. Mark also enjoys camping, backpacking, spelunking, and mountain biking.

                      Mark’s Certifications:

                      • ASE Master Tech and L1
                      • General Motors Training
                      • University of Arizona, 1972– 1978
                      • Advanced Automotive Managers Degree (AAM) from Automotive Management Institute (AMI)

                      Professional Accomplishments:

                      • ASA
                      • Tucson Chapter National Member (1988 – Present)
                      • Tucson ASA Board (1989 – 1996)
                      • Tucson ASA President (1992, 1993)
                      • State Board Member (1992 – 1993)
                      • EPA OBDII Implementation and Evaluation FACA Committee (1995 – 2003)
                      • Service Technicians Society – Division of SAE (1996 – 2002)
                      • Member of Steering Committee
                      • Board Member
                      • STS President (1999)
                      • EPA Incentive Based Policy Committee (Emissions Policy) (1995 – 1998)
                      • National Automotive Service Task Force (NASTF) (1998 – Present)
                      • Arizona Pilot Program – a precursor to NASTF (1998 – Present)

                       

                      Key Talking Points:
                      • A case for specialization Know pattern failures, have special service tools for specific brands, technicians are efficient
                      • General repair shop- can hire specialists within the shop
                      • Marketing to customers- internet/Facebook, sponsor specific group (soccer teams for soccer moms, church), flyers in parking lots/neighborhoods 
                      • Market to soccer moms by sponsoring a team or hanging out on soccer sites in social media.He created a special room in his shop with a ‘treasure chest’ of toys for the kids that come in with their mom. You can own the heart of a child for very little.
                      • Mark marketed his shop as a ‘minivan’ specialist. He got to 70% minivan volume
                      • Specialty shop knows the vehicle/platform in a comprehensive way.
                      • In a small town being a generalist is your most likely strategy
                      • World Pac TrainingIn 2016- invited high school students and instructors for free. Free meals and access for 3 days. Had around 25 students come, and participated in a wide variety of classes (management training, high-performance training, specialization training). In 2018 had few hundred students attend. At the end of expo met with executives to talk about a variety of careers in industry.
                      • Showing students where they are going
                      • After attending 2018 expo the students tested 52% higher on ASE tests
                      • Consider the career paths that so many of our industry leaders have had. Many have started as a technician.
                      • Note to industry: Bring in as many post-secondary students to localized professional training for FREE.

                       

                      Resources:

                      • Thanks to Rob Morrell and Mark Warren for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In  Email   Events   Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Rob Morrell is the Sr. Director of Management and Technical Training at WorldPac Technical Institute. Rob is also an expert technician-shop foreman for Porsche, BMW, and Mercedes Benz. Rob has an extensive background building high-performance engines for Porsche including power plants for 959’s, 962’s and GT2’s. Rob served for many years as shop foreman and lead diagnostic tech for a San Francisco Bay Area BMW-Porsche dealership. Rob has also worked as a Lexus diagnostic technician. Rob lives and works in the San Francisco Bay Area.

                      Rob’s Certification:

                      • ASE certified in engine, electrical, and brakes
                      • Certified Mercedes Technician
                      • BMW Master Technician
                      • Porsche Master Technician

                      Rob’s Professional Accomplishments

                      • BIMRs member (a non-profit association of Independent BMW Service Professionals dedicated to education and training)
                      • P-Gruppe Education Committee Board of Governors (an Aftermarket Porsche group)
                      • TCOE Board of Governors

                       

                      Mark Warren a training manager at WorldPac Technical Institute and lives and works in Tucson, AZ. Mark is happily married to Cheryl, his high school sweetheart and has two grown children and two fantastic grandkids. After family, Mark’s passion is automotive diagnostics; learning how to diagnose the tough ones. Mark also enjoys camping, backpacking, spelunking, and mountain biking.

                      Mark’s Certifications:

                      • ASE Master Tech and L1
                      • General Motors Training
                      • University of Arizona, 1972– 1978
                      • Advanced Automotive Managers Degree (AAM) from Automotive Management Institute (AMI)

                      Professional Accomplishments:

                      • ASA
                      • Tucson Chapter National Member (1988 – Present)
                      • Tucson ASA Board (1989 – 1996)
                      • Tucson ASA President (1992, 1993)
                      • State Board Member (1992 – 1993)
                      • EPA OBDII Implementation and Evaluation FACA Committee (1995 – 2003)
                      • Service Technicians Society – Division of SAE (1996 – 2002)
                      • Member of Steering Committee
                      • Board Member
                      • STS President (1999)
                      • EPA Incentive Based Policy Committee (Emissions Policy) (1995 – 1998)
                      • National Automotive Service Task Force (NASTF) (1998 – Present)
                      • Arizona Pilot Program – a precursor to NASTF (1998 – Present)

                       

                      Key Talking Points:
                      • A case for specialization Know pattern failures, have special service tools for specific brands, technicians are efficient
                      • General repair shop- can hire specialists within the shop
                      • Marketing to customers- internet/Facebook, sponsor specific group (soccer teams for soccer moms, church), flyers in parking lots/neighborhoods 
                      • Market to soccer moms by sponsoring a team or hanging out on soccer sites in social media.He created a special room in his shop with a ‘treasure chest’ of toys for the kids that come in with their mom. You can own the heart of a child for very little.
                      • Mark marketed his shop as a ‘minivan’ specialist. He got to 70% minivan volume
                      • Specialty shop knows the vehicle/platform in a comprehensive way.
                      • In a small town being a generalist is your most likely strategy
                      • World Pac TrainingIn 2016- invited high school students and instructors for free. Free meals and access for 3 days. Had around 25 students come, and participated in a wide variety of classes (management training, high-performance training, specialization training). In 2018 had few hundred students attend. At the end of expo met with executives to talk about a variety of careers in industry.
                      • Showing students where they are going
                      • After attending 2018 expo the students tested 52% higher on ASE tests
                      • Consider the career paths that so many of our industry leaders have had. Many have started as a technician.
                      • Note to industry: Bring in as many post-secondary students to localized professional training for FREE.

                       

                      Resources:

                      • Thanks to Rob Morrell and Mark Warren for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In  Email   Events   Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=25203Fri, 12 Apr 2019 03:14:00 -040033:29falsefullA case for shop specialization We are discussing in a bird’s eye view of Shop Specialization and training. I'm with Rob Morrell, Sr. Director of Management and Technical Training at WorldPac Technical Institute and Mark Warren, training manager at WTI. So glad to share Rob and Mark’s interview with you as we are going to have a very open discussion on specialization and, as you would expect, the ‘T’ word comes up. Training! This episode tackles the challenge of what makes a specialty shop. Mark and Rob share their personal perspectives on one approach to specialization. You’ll also hear of their support for FREE education for post-secondary automotive students.                      RR 421: Mike Michalowicz: Making Profitability a Habit – Inside his book ‘Profit First’RR 421: Mike Michalowicz: Making Profitability a Habit – Inside his book ‘Profit First’Mike Michalowicz is the entrepreneur behind three multimillion-dollar companies and is the author of Profit First, The Pumpkin Plan and what BusinessWeek deemed the entrepreneur’s cult classic, The Toilet Paper Entrepreneur. Mike is a former small business columnist for The Wall Street Journal and the former business makeover specialist on MSNBC. Today Mike travels the world as an entrepreneurial advocate speaking to groups just like aftermarket professionals. He is globally recognized as the guy who “challenges outdated business beliefs” and teaches us what to do about it.

                      Carm Note: I loved this book and believe it should be required reading for all aftermarket professionals if you own a shop or not. The principles in this book will help set you free from the ‘I’ve run out of cash and I can’t pay myself’ syndrome. Mike’s father-in-law is a shop owner so he does understand the challenges of our profession. I’ve heard from your industry peers who have implemented ‘Profit First’ and they are well on their way of making the kind of profits indicative of the investment they make in their business. Make Profit First a way of doing business. You deserve to be incredibly successful but you must implement this system or something similar to control your spending. You’ll soon find where your weak area is, yet still profit from your hard work.

                       

                      Key Talking Points:

                      • Actions of owners trigger profitability or lack thereof
                      • Cash flow management systemThe money will flow into the shop
                      • Then allocated to the profitability of the company
                      • Pay owner/operator, taxes, parts, operations of a business
                      • Now can see what money is available for what purpose before spend it
                      • RevenueProfitability trap- if profitability down then will revert to sell more, if you want to be profitable then you need to reallocate money to profit.
                      • Every transaction has a piece allocated to profit. Money taken out stored away, business runs off of the remainder.
                      • 5 core fundamental accountsIncome- the inflow of cash
                      • Profit- reward shareholders (owning stock in your own company)
                      • Owner compensation- owner salary
                      • Taxes- business pays for taxes
                      • The account that manages operations of the business
                      • “Profitability isn’t an event, it’s a habit.” – not bottom line not year endSales-profit= expenses (new formula)
                      • Support networkFind support with another shop, accountability partner
                      • Profit First Professionals- trainer
                      • Efficiency- the secret sauceAlways Improve
                      • Piggy bankHad nonprofitable computer technology businesses. Sold first company and made money
                      • Started a second company- sold to Fortune 500
                      • Started third company- went into debt in 2008. Had to tell the family they were going to lose house and possessions. Told 9-year-old daughter he wouldn’t be able to pay for horseback riding lessons. Daughter ran to the bedroom and brought the piggy bank back to Mike to help support the family.
                      • Awakening and turning point- learned how to create a successful business and make profit a habit  
                      • Healthy businessCan run with the complete absence of owner- 4 full weeks physical and digital disconnect

                      Resources:

                      • Thanks to Mike Michalowicz for their contribution to the aftermarket’s premier podcast.
                      • Mike Michalowicz web site HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In   Email   Events   Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The auto care industry is revving up. New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day.

                      Join us in Las Vegas, April 6-9, 2020! Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      ]]>                      Mike Michalowicz is the entrepreneur behind three multimillion-dollar companies and is the author of Profit First, The Pumpkin Plan and what BusinessWeek deemed the entrepreneur’s cult classic, The Toilet Paper Entrepreneur. Mike is a former small business columnist for The Wall Street Journal and the former business makeover specialist on MSNBC. Today Mike travels the world as an entrepreneurial advocate speaking to groups just like aftermarket professionals. He is globally recognized as the guy who “challenges outdated business beliefs” and teaches us what to do about it.

                      Carm Note: I loved this book and believe it should be required reading for all aftermarket professionals if you own a shop or not. The principles in this book will help set you free from the ‘I’ve run out of cash and I can’t pay myself’ syndrome. Mike’s father-in-law is a shop owner so he does understand the challenges of our profession. I’ve heard from your industry peers who have implemented ‘Profit First’ and they are well on their way of making the kind of profits indicative of the investment they make in their business. Make Profit First a way of doing business. You deserve to be incredibly successful but you must implement this system or something similar to control your spending. You’ll soon find where your weak area is, yet still profit from your hard work.

                       

                      Key Talking Points:

                      • Actions of owners trigger profitability or lack thereof
                      • Cash flow management systemThe money will flow into the shop
                      • Then allocated to the profitability of the company
                      • Pay owner/operator, taxes, parts, operations of a business
                      • Now can see what money is available for what purpose before spend it
                      • RevenueProfitability trap- if profitability down then will revert to sell more, if you want to be profitable then you need to reallocate money to profit.
                      • Every transaction has a piece allocated to profit. Money taken out stored away, business runs off of the remainder.
                      • 5 core fundamental accountsIncome- the inflow of cash
                      • Profit- reward shareholders (owning stock in your own company)
                      • Owner compensation- owner salary
                      • Taxes- business pays for taxes
                      • The account that manages operations of the business
                      • “Profitability isn’t an event, it’s a habit.” – not bottom line not year endSales-profit= expenses (new formula)
                      • Support networkFind support with another shop, accountability partner
                      • Profit First Professionals- trainer
                      • Efficiency- the secret sauceAlways Improve
                      • Piggy bankHad nonprofitable computer technology businesses. Sold first company and made money
                      • Started a second company- sold to Fortune 500
                      • Started third company- went into debt in 2008. Had to tell the family they were going to lose house and possessions. Told 9-year-old daughter he wouldn’t be able to pay for horseback riding lessons. Daughter ran to the bedroom and brought the piggy bank back to Mike to help support the family.
                      • Awakening and turning point- learned how to create a successful business and make profit a habit  
                      • Healthy businessCan run with the complete absence of owner- 4 full weeks physical and digital disconnect

                      Resources:

                      • Thanks to Mike Michalowicz for their contribution to the aftermarket’s premier podcast.
                      • Mike Michalowicz web site HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In   Email   Events   Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The auto care industry is revving up. New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day.

                      Join us in Las Vegas, April 6-9, 2020! Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      ]]>                      https://remarkableresults.biz/?p=25187Tue, 09 Apr 2019 04:18:00 -040036:38falsefull421421Mike Michalowicz - Making Your Profitability a Habit What is profit? It is the difference between the amount earned and the amount spent. Mike Michalowicz tells you that you subtract profit from sales and then learn to manage your expenses. Therefore Sales - Profit = Expenses. We discuss Mike Michalowicz great book ‘Profit First’. Mike will give you his innovative processes on profitability. He will provide insights on understanding the core principles and processes of financial gain. It will also shed light on cash flow management system, revenue, support network, profitability, efficiency, and the 5 core fundamental accounts you need to work your business from. The episode is painting vivid pictures of how profitability works on the business canvas. It will open your mind to systems and processes to make profitability a habit. I urge you to read Mike’s Book Profit First, cover to cover. You can find it on the books page on the website.                      RR 420: Kim Walker – Building a StoryBrandRR 420: Kim Walker – Building a StoryBrandKim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they engaged with Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that.

                      She is on the Car Care Council’s Women’s Board, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes HERE.

                      Key Talking Points

                      • Kim Walker-Certified Guide
                      • Building a StoryBrand by Donald Miller- mystorybrand.com
                        • Change what you are saying about your business
                        • Every shop owner has a different audience- get to know your customer in order to communicate with purpose
                        • The customer is the “hero”, not yourself- not all about certifications and experience. Should be “we are here to help” so a customer can be a hero in their daily lives
                        • Good marketing- address the problem and how you can solve it
                        • What is your plan?- make it simple, paint a picture of how it will be working with shop
                        • Website- visual need to speak to what you do, call to action button (make an appointment), tell your story and history,
                        • Google.com/mybusiness- claim your business, respond to reviews
                        • Email newsletters- create relevant campaigns, short and to the point with solving problems, longer email less often, shorter emails more frequent


                      Link to Shop Marketing Pros HERE.

                      Resources:

                      • Thanks to Kim Walker for her contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they engaged with Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that.

                      She is on the Car Care Council’s Women’s Board, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes HERE.

                      Key Talking Points

                      • Kim Walker-Certified Guide
                      • Building a StoryBrand by Donald Miller- mystorybrand.com
                        • Change what you are saying about your business
                        • Every shop owner has a different audience- get to know your customer in order to communicate with purpose
                        • The customer is the “hero”, not yourself- not all about certifications and experience. Should be “we are here to help” so a customer can be a hero in their daily lives
                        • Good marketing- address the problem and how you can solve it
                        • What is your plan?- make it simple, paint a picture of how it will be working with shop
                        • Website- visual need to speak to what you do, call to action button (make an appointment), tell your story and history,
                        • Google.com/mybusiness- claim your business, respond to reviews
                        • Email newsletters- create relevant campaigns, short and to the point with solving problems, longer email less often, shorter emails more frequent


                      Link to Shop Marketing Pros HERE.

                      Resources:

                      • Thanks to Kim Walker for her contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=25165Fri, 05 Apr 2019 04:18:04 -040029:21falsefullKim Walker - Building a Story Brand<br /> <br /> People are bombarded with 3,000 marketing messages every 24 hours. What does your message say?<br /> <br /> Catch the power of ‘Story Brand’. Learn about the Guide, the Hero, the problem, and the plan among others. It is a perfect fit for growing your relationship with your client. This is a review of the book ‘Building A Story Brand’ by Donald Miller.<br /> <br /> Kim Walker is an official Story Brand Guide and along with her husband, Brian are former shop owners who are taking their personal experience and helping shop owners with their ‘story’. Their company is Shop Marketing Pros and they are helping the service professional bring their story brand to their clients.                      RR 419: Bringing Technician Proficiency to the Next Level Through Mentoring ProgramsRR 419: Bringing Technician Proficiency to the Next Level Through Mentoring ProgramsScott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program.

                      Scott has been an automotive instructor at Kishwaukee College since 2009. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities.

                      Scott is also recognized as an Illinois state emissions repair technician. He was also a technical trainer during his 8 year Army career. Scott has written many technical articles for MotorAge and Gears magazines. Scott became an ASE Subject Matter Expert (SME) in 2017.

                      Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more. Look for Scott’s other episodes HERE.

                      Eric Ziegler owns and operates EZ Diagnostic Solutions Inc in Peoria, IL. Eric specializes in module programming, driveability, electrical and network systems diagnostics. Eric has over 30 years of experience as a technician with an extensive diagnostics background.

                      Eric supports collision centers and auto repair shops and has one tech in his mobile diagnostic business.

                      Eric Ziegler is an ASE Certified Master Tech • L1 Advanced Level Diagnostic Specialist • L2 Electronic Diesel Engine Diagnostic Specialist • L3 Light-Duty Hybrid & Electric Vehicle Specialist • ASE Certified Medium Duty Truck Technician.

                      Eric is an ASE Recertified Advance Level L1 Master Technician who has spent a great deal of his career focusing on automotive electronics, engine management diagnostics, module programming, and network communication.

                      In addition to owning and operating EZDS, Eric is an accomplished automotive trainer working for Automotive Seminars and the Driveability Guys training technicians in the latest diagnostic techniques and technologies throughout the Midwest and US.  He regularly attends and trains at some of the automotive industries top training events like Vision KC, ASA ATE, Automechanika, NESSARA, AV Tech Expos, KOI, Indiana ASA and the CAN Conference. Eric’s previous episodes are HERE.

                      Dave Denmon founded Dave’s Car Care (formerly known as Dave’s Tire and Auto Corral) in 1980. He has been very active in the community, sponsoring Food for the Hungry, the Phoenix Women’s Shelter, Little League, girls’ softball teams, and established Sunnyslope Ministers of Hope to feed local homeless.

                      Gerson Carcache is an ASE Certified Tech at Dave’s Car Care.

                      EZ Tech Mentors

                      We would like to assist shops in developing exceptional technicians, improving shop culture, increasing the effectiveness of communication and improving the bottom line for everyone involved. The technicians we train will become better technicians and improve their self-confidence. This higher level of skill will contribute to the bottom line of your business. At the same time, we will promote effective communication between technicians, service writers and shop owners. All of these aspects contribute to a positive shop environment, or culture, which will allow all of the parties involved to be happier and more profitable. Through hands-on technical training, technician assessments, business assessments and meetings with all of the individuals involved we will change your way of thinking and facilitate the advancement of our industry.

                      What is technician mentoring? Technician mentoring is a training program that is focused on technical proficiency. However, it goes beyond technical training. Technician mentoring promotes effective communication, positive attitudes, effective teamwork, positive shop culture and a higher bottom line for everyone. Passionate technicians, in the appropriate environment, produce quality work and contribute to the business as a whole. As a result, everyone involved in your business team is happy and enjoys the spoils. The key word in the last sentence was “Team.” Although technician mentoring strives toward making technicians better at their jobs, we also encourage the team aspect to benefit everyone involved.   EZ Tech Mentors website HERE.

                      Key Talking Points:

                      • EZtechmentors.com  
                        • Came out of a conversation with Craig O’Neil
                        • Need technicians to fix cars- need technician mentoring
                        • Assessment of shop and level each technician is at- hands-on corrections
                        • Logical based training- common sense approach
                        • Web meetings to stay in touch and reinforce training  
                        • Create a culture of learning
                        • Help with communication between techs and service advisors

                      • Mentor program from technician perspective
                        • Sense of camaraderie
                        • Appreciate mentor taking time out of the day to teach and train
                        • Mentor passing along knowledge step by step

                      • Mechanic to technician transition
                        • A mechanic can do anything, the technician finesses the job

                      • Future of industry is technology
                        • Train for and present to the consumer
                        • Impact of repaired cars


                       

                      Resources:

                      • Thanks to Scott Shotton, Eric Ziegler, Dave Denmon and Gerson Carcache for their contribution to the aftermarket’s premier podcast.
                      • EZ Tech Mentors website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program.

                      Scott has been an automotive instructor at Kishwaukee College since 2009. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities.

                      Scott is also recognized as an Illinois state emissions repair technician. He was also a technical trainer during his 8 year Army career. Scott has written many technical articles for MotorAge and Gears magazines. Scott became an ASE Subject Matter Expert (SME) in 2017.

                      Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more. Look for Scott’s other episodes HERE.

                      Eric Ziegler owns and operates EZ Diagnostic Solutions Inc in Peoria, IL. Eric specializes in module programming, driveability, electrical and network systems diagnostics. Eric has over 30 years of experience as a technician with an extensive diagnostics background.

                      Eric supports collision centers and auto repair shops and has one tech in his mobile diagnostic business.

                      Eric Ziegler is an ASE Certified Master Tech • L1 Advanced Level Diagnostic Specialist • L2 Electronic Diesel Engine Diagnostic Specialist • L3 Light-Duty Hybrid & Electric Vehicle Specialist • ASE Certified Medium Duty Truck Technician.

                      Eric is an ASE Recertified Advance Level L1 Master Technician who has spent a great deal of his career focusing on automotive electronics, engine management diagnostics, module programming, and network communication.

                      In addition to owning and operating EZDS, Eric is an accomplished automotive trainer working for Automotive Seminars and the Driveability Guys training technicians in the latest diagnostic techniques and technologies throughout the Midwest and US.  He regularly attends and trains at some of the automotive industries top training events like Vision KC, ASA ATE, Automechanika, NESSARA, AV Tech Expos, KOI, Indiana ASA and the CAN Conference. Eric’s previous episodes are HERE.

                      Dave Denmon founded Dave’s Car Care (formerly known as Dave’s Tire and Auto Corral) in 1980. He has been very active in the community, sponsoring Food for the Hungry, the Phoenix Women’s Shelter, Little League, girls’ softball teams, and established Sunnyslope Ministers of Hope to feed local homeless.

                      Gerson Carcache is an ASE Certified Tech at Dave’s Car Care.

                      EZ Tech Mentors

                      We would like to assist shops in developing exceptional technicians, improving shop culture, increasing the effectiveness of communication and improving the bottom line for everyone involved. The technicians we train will become better technicians and improve their self-confidence. This higher level of skill will contribute to the bottom line of your business. At the same time, we will promote effective communication between technicians, service writers and shop owners. All of these aspects contribute to a positive shop environment, or culture, which will allow all of the parties involved to be happier and more profitable. Through hands-on technical training, technician assessments, business assessments and meetings with all of the individuals involved we will change your way of thinking and facilitate the advancement of our industry.

                      What is technician mentoring? Technician mentoring is a training program that is focused on technical proficiency. However, it goes beyond technical training. Technician mentoring promotes effective communication, positive attitudes, effective teamwork, positive shop culture and a higher bottom line for everyone. Passionate technicians, in the appropriate environment, produce quality work and contribute to the business as a whole. As a result, everyone involved in your business team is happy and enjoys the spoils. The key word in the last sentence was “Team.” Although technician mentoring strives toward making technicians better at their jobs, we also encourage the team aspect to benefit everyone involved.   EZ Tech Mentors website HERE.

                      Key Talking Points:

                      • EZtechmentors.com  
                        • Came out of a conversation with Craig O’Neil
                        • Need technicians to fix cars- need technician mentoring
                        • Assessment of shop and level each technician is at- hands-on corrections
                        • Logical based training- common sense approach
                        • Web meetings to stay in touch and reinforce training  
                        • Create a culture of learning
                        • Help with communication between techs and service advisors

                      • Mentor program from technician perspective
                        • Sense of camaraderie
                        • Appreciate mentor taking time out of the day to teach and train
                        • Mentor passing along knowledge step by step

                      • Mechanic to technician transition
                        • A mechanic can do anything, the technician finesses the job

                      • Future of industry is technology
                        • Train for and present to the consumer
                        • Impact of repaired cars


                       

                      Resources:

                      • Thanks to Scott Shotton, Eric Ziegler, Dave Denmon and Gerson Carcache for their contribution to the aftermarket’s premier podcast.
                      • EZ Tech Mentors website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In    Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      ]]>https://remarkableresults.biz/?p=25146Tue, 02 Apr 2019 04:19:36 -040053:49falsefullBringing Technical Proficiency to the Next Level Through Tech Mentoring Programs<br /> <br /> What is technician mentoring? It is a training program focused on technical proficiency. Helping our techs not just technical but also on effective communication, effective teamwork, positive shop culture and a higher bottom line for everyone. Encouraging a team aspect that benefits everyone involved and getting techs better at their jobs.<br /> <br /> Ensuring our industry’s growth is our Vision 2019 power panel are veteran educators and trainers with years of expertise within the industry; Scott Shotton owner of the Driveability Guys, Eric Ziegler owner of E-Z Diagnostic Solutions and Trainer, Dave Denmon of Dave’s Car Care and Gerson Carcache Master Tech at Dave’s Car Care.<br /> <br /> The episode is driving the discussion of technician mentoring and the need for assisting shops in developing their technicians. Not only keeping a seasoned technician current but in developing bench talent.                      RR 418: AIST – The Future of Automotive EducationRR 418: AIST – The Future of Automotive EducationChris Chesney is theDirector of Customer Training for Carquest Technical Institute. He is also a NASTF Board Member.
                      Visit Chris’s previous episodes HERE.

                      Anthony Williams is a Special Projects Manager at Advance Auto Parts, Colorado Springs, Colorado.

                       

                      This episode recorded at Vision 2019 in KC brings you into the loop on Automotive Institute of Science and Technology (AIST) in Colorado Springs, CO. This new ‘non-traditional’ public charter school that will use the P-TECH model (Pathways in Technology Early College High School), designed to provide students the foundation they need to be successful in the automotive aftermarket industry when they graduate.

                      Students will be able to enroll in a 4- or 6-year program, starting their freshman year of high school through their second year of college and all publicly funded. AIST will offer students three pathways: Automotive Technology, Business, or Engineering (mechanical and electrical) and will be project based.

                      Key Talking Points:

                      • All-encompassing school- reinventing automotive education
                        • Create stand-alone STEM programs
                        • All education is for career preparation
                        • Broke apart automotive program and spread out over everything
                        • No more English or math classes- have project instead than inside of project your English lessons will be taught
                          • Example: CSI project
                            • Work with police and fire department- showcase car accidents (texting and driving)
                            • Recreate accidents on the property, have students figure out what happened- redraw skidmarks, staging dummies, etc
                            • Learn safety contexts of cars- have questions  and ask the teacher
                            • Instead of telling students what they need to know you show them a problem and have students ask the questions


                        • Creating critical thinkers and problem solvers- gather data and ask the right questions
                        • Exploring other avenues besides having a career as a technician (business/technical trades/ engineering pathways)- equal desire for systems and parts counter
                        • Prepare the workforce with zero debt

                      • AIST independent public school- funding from the school district
                        • Need industry support- vendor suppliers and partners, competitors


                       

                      Resources:

                      • Thanks to Chris Chesney and Anthony Williams for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Automotive Institute of Science and technology Website HERE.
                      • What is AIST all about HERE.
                      • Wheatridge High School STEM Program Episode 279
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Chris Chesney is theDirector of Customer Training for Carquest Technical Institute. He is also a NASTF Board Member.
                      Visit Chris’s previous episodes HERE.

                      Anthony Williams is a Special Projects Manager at Advance Auto Parts, Colorado Springs, Colorado.

                       

                      This episode recorded at Vision 2019 in KC brings you into the loop on Automotive Institute of Science and Technology (AIST) in Colorado Springs, CO. This new ‘non-traditional’ public charter school that will use the P-TECH model (Pathways in Technology Early College High School), designed to provide students the foundation they need to be successful in the automotive aftermarket industry when they graduate.

                      Students will be able to enroll in a 4- or 6-year program, starting their freshman year of high school through their second year of college and all publicly funded. AIST will offer students three pathways: Automotive Technology, Business, or Engineering (mechanical and electrical) and will be project based.

                      Key Talking Points:

                      • All-encompassing school- reinventing automotive education
                        • Create stand-alone STEM programs
                        • All education is for career preparation
                        • Broke apart automotive program and spread out over everything
                        • No more English or math classes- have project instead than inside of project your English lessons will be taught
                          • Example: CSI project
                            • Work with police and fire department- showcase car accidents (texting and driving)
                            • Recreate accidents on the property, have students figure out what happened- redraw skidmarks, staging dummies, etc
                            • Learn safety contexts of cars- have questions  and ask the teacher
                            • Instead of telling students what they need to know you show them a problem and have students ask the questions


                        • Creating critical thinkers and problem solvers- gather data and ask the right questions
                        • Exploring other avenues besides having a career as a technician (business/technical trades/ engineering pathways)- equal desire for systems and parts counter
                        • Prepare the workforce with zero debt

                      • AIST independent public school- funding from the school district
                        • Need industry support- vendor suppliers and partners, competitors


                       

                      Resources:

                      • Thanks to Chris Chesney and Anthony Williams for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Automotive Institute of Science and technology Website HERE.
                      • What is AIST all about HERE.
                      • Wheatridge High School STEM Program Episode 279
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=25126Fri, 29 Mar 2019 04:13:10 -040044:04falsefullAIST - The Future of Automotive Education<br /> <br /> This episode recorded at Vision 2019 in KC brings you into the loop on Automotive Institute of Science and Technology (AIST) in Colorado Springs, CO. This new ‘non-traditional’ public charter school that will use the P-TECH model (Pathways in Technology Early College High School), designed to provide students the foundation they need to be successful in the automotive aftermarket industry when they graduate. <br /> <br /> Students will be able to enroll in a 4- or 6-year program, starting their freshman year of high school through their second year of college and all publicly funded. AIST will offer students three pathways: Automotive Technology, Business, or Engineering (mechanical and electrical) and will be project based.<br /> <br /> With me is Anthony Williams, Special Projects Manager with Advance Auto Parts who had the seed of the idea for AIST and speaks to his dream becoming a reality. And Chris Chesney Sr. Director, Customer Training Carquest Technical Institute.                      RR 417: Rob Rowsell – Achieving Success on a Curved RoadRR 417: Rob Rowsell – Achieving Success on a Curved RoadRob Rowsell, shop owner, owner of Family Auto Service a four shop group in the La Mesa, CA area. Author of the book ‘Addicted To Life’, How I Went from Homeless to Extraordinary Success and Happiness in a Short Period of Time. Find a link to Rob’s book on the book page on the website HERE. Listen to Rob’s previous episodes HERE.

                      Listen to Rob in the Town Hall Academy (102) ‘Second Chance – Working with and Supporting Addiction’ HERE.

                      Key Talking Points:
                      • “Addicted to Life: How I went from homeless to extraordinary success and happiness in a short period of time” by Rob Rowsell RobRowsell.com
                      • Relatable book for everyone- shop owners and managers
                      • Readers are leaders- start by reading a few chapters every couple days
                      • Addiction can be other than drugs and alcohol, can be food and cigarettes etc
                      • “You can’t coast uphill” – either getting better or getting worse, cannot coast success
                      • Small successes can slow momentum- for example: losing weight is a success but maintaining weight is long term lifestyle. Can’t get complacent after your small success
                      • Get outside of your comfort zone or you aren’t growing and learning
                      • Success is a curved road- can only see so far until you get to a curve  
                      • 8 Building blocks in “Addicted to Life”1) Be done- announce to yourself and the rest of the world
                      • 2) Get uncomfortable and take action
                      • 3) Create the wave of momentum
                      • 4) Prepare now for what’s coming- growth
                      • 5) Must be open to the unexpected
                      • 6) You won’t always feel like you are winning
                      • 7) Must understand the law of exposure- you are what you’re surroundings are
                      • 8) You won’t do it alone- success is a team sport
                      • Working in the automotive industry Had previous service advisor background
                      • Was 45 days clean, applied to “work a day” job- filled out application honestly
                      • Referred to an auto repair shop- hired and the owner became the mentor  
                      • An acquaintance of father was brainstorming about needing someone to take over repair shop
                      • Timing will never be perfect for the opportunity
                      • Has 4 shops3 shops make 2 mils each annually
                      • 4th shop just opened in September 

                       

                      Resources:

                      • Thanks to Rob Rowsell for his contribution to the aftermarket’s premier podcast.
                      • Rob’s book on the book page on the website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In   Email   Events   Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The auto care industry is revving up. New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day.

                      Join us in Las Vegas, April 6-9, 2020! Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      ]]>                      Rob Rowsell, shop owner, owner of Family Auto Service a four shop group in the La Mesa, CA area. Author of the book ‘Addicted To Life’, How I Went from Homeless to Extraordinary Success and Happiness in a Short Period of Time. Find a link to Rob’s book on the book page on the website HERE. Listen to Rob’s previous episodes HERE.

                      Listen to Rob in the Town Hall Academy (102) ‘Second Chance – Working with and Supporting Addiction’ HERE.

                      Key Talking Points:
                      • “Addicted to Life: How I went from homeless to extraordinary success and happiness in a short period of time” by Rob Rowsell RobRowsell.com
                      • Relatable book for everyone- shop owners and managers
                      • Readers are leaders- start by reading a few chapters every couple days
                      • Addiction can be other than drugs and alcohol, can be food and cigarettes etc
                      • “You can’t coast uphill” – either getting better or getting worse, cannot coast success
                      • Small successes can slow momentum- for example: losing weight is a success but maintaining weight is long term lifestyle. Can’t get complacent after your small success
                      • Get outside of your comfort zone or you aren’t growing and learning
                      • Success is a curved road- can only see so far until you get to a curve  
                      • 8 Building blocks in “Addicted to Life”1) Be done- announce to yourself and the rest of the world
                      • 2) Get uncomfortable and take action
                      • 3) Create the wave of momentum
                      • 4) Prepare now for what’s coming- growth
                      • 5) Must be open to the unexpected
                      • 6) You won’t always feel like you are winning
                      • 7) Must understand the law of exposure- you are what you’re surroundings are
                      • 8) You won’t do it alone- success is a team sport
                      • Working in the automotive industry Had previous service advisor background
                      • Was 45 days clean, applied to “work a day” job- filled out application honestly
                      • Referred to an auto repair shop- hired and the owner became the mentor  
                      • An acquaintance of father was brainstorming about needing someone to take over repair shop
                      • Timing will never be perfect for the opportunity
                      • Has 4 shops3 shops make 2 mils each annually
                      • 4th shop just opened in September 

                       

                      Resources:

                      • Thanks to Rob Rowsell for his contribution to the aftermarket’s premier podcast.
                      • Rob’s book on the book page on the website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In   Email   Events   Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The auto care industry is revving up. New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day.

                      Join us in Las Vegas, April 6-9, 2020! Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      ]]>                      https://remarkableresults.biz/?p=25099Tue, 26 Mar 2019 04:14:00 -040035:09falsefullRob Rowsell - Achieving Success on Life’s Curved Road Rob Rowsell is a shop owner and author who is an inspiration to the automotive aftermarket. His story of the transition from a homeless individual to a recognized success is a story fit for the ages. He owns Family Auto Service in La Mesa, CA. His 4 shops employed 50 plus employees and 2 of those shops have revenues of $2 Million annually. His success is an inspiration to the automotive industry and built on resilience. Rob authored the book “Addicted to Life: How I Went from Homeless to Extraordinary Success and Happiness in a Short Period of Time”. It is an easy read with chapters mean to relate to the ordinary person. It is a guideline of building blocks on how to improve your leadership along the way. Addiction effect at least ⅓ of our population. If you don’t know a thing about addiction or you need to learn how to deal with a peer, loved one or yourself, this interview is for you. A very candid and authentic story of challenges and overcoming obstacles, this episode will not disappoint.                      RR 416: Preparing Your Shop For Tomorrows Technicians – How To Attract and Retain Your TeamRR 416: Preparing Your Shop For Tomorrows Technicians – How To Attract and Retain Your TeamIn the photo above left to right: Tyler Hubbard, Chris Chesney, Greg Buckley, Aaron Stokes, Brian Bates, Carm Capriotto

                      THE PANEL:

                      Aaron Stokes

                      Aaron Stokes is the owner of Auto Fix & Euro Fix, a 6 store chain in the Nashville Tennessee area. He is also the founder of Shop Fix Academy. He has a passion for helping shop owners succeed & his goal is to stop the average small businesses in America from destroying the hard-working small families in America.

                      • The industry needs to stop eating our young. We need to provide grace to our people when they make a mistake. We all did it and survived. It is a cost of doing business. Accept it.
                      • Be willing to go through an expensive period.
                      • Use a foreman model to compensate for diagnostics & reward older techs.
                      • Stop labeling millennials. They will look up to you and copy you. Careful.
                      • They do not want to be labeled.
                      • When you hang out with them compliment then on their vibrancy, youth and energy.
                      • A technician must treat their body right. What they eat, the exercise they get and if they smoke. They need to take better care of themselves.Grow in your ability to think. Become a shop foreman. Teach the young techs.
                      • Stop making the trade sound bad by saying ‘You don’t want to be a technician.’
                      • Give honor to the job of a technician.

                      Tyler Hubbard

                      Tyler began working for I-70 Auto Service in August of 2009 where he found his passion for the automotive industry. He is an ASE certified service adviser and an AAM accredited automotive manager. Currently, as a third-generation owner, Tyler is focused on ways to continue to improve and challenge our industry. During Tyler’s collegiate career, I was a 2 time all-American and national champion in wrestling. During my Senior season, I lead our team to a team national championship.

                      • Mentor Young TechniciansTyler wants to see his people succeed in life.
                      • He knows what each of his people’s life goals are and is working to help them meet them.
                      • Career Path for employees.
                      • Unique Retention Methods.
                      • Make out companies exciting to work for.
                      • We must provide benefits like a boot allowance, retirement, health care, dental options and more. Work these programs into your budget. Most of the times you can afford these programs.

                      Greg Buckley

                      Greg Buckley is the CEO of Buckley’s Personalized Auto Care in Wilmington, DE. He’s a member of ASA, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development group.

                       

                      • Not the only trade or profession that is having an issue with training.
                      • No board members on our associations from education
                      • We need a new religion.Look at other industries and find out what we can do to support them.
                      • Learn what other industries are doing that will work for you.

                      Chris Cheney

                      Sr. Director, Customer Training at the Carquest Technical Institute

                      • Orientation is not Onboarding!
                      • Planning for growth/expansion includes your team
                      • A structured career pathway for all positions
                      • A well defined and promoted advancement process
                      • ALL tools and equipment provided by the shop
                      • Establish a mentorship program for life.
                      • Our negative attitude over our jobs and careers is killing the industry.We are an important part of the economy in supporting safe and reliable transportation for the motoring public and beyond.

                      Brian Bates

                      Brian Bates, AAM is the owner of three Eagle Automotive in the Southwest Denver area and began his career in 1996 working as a technician in a dealership. Brian is an ASE L1 Master Technician. Brian earned BA Degree in Business Management in 2000, and bought his 1st shop in 2004.

                      Last year, Eagle Automotive earned Napa’s national Autocare of the Year award as well as one of the top 10 AAA shops in Colorado.

                      • Company purpose, vision, values, and operating principles are critical for retention and attraction
                      • Understanding basic human motivation is important. Maslow and Herzberg assert fundamental principles in this space.
                      • Career pathing, professional development investment, and a focus on growth is a huge factor for attraction and retention.
                      • A quality culture inside your company is talked about in the technician network.
                      • Know your team members goals and help them reach their goals both business and personal. It is a very noble purpose. Your people need to know that they are working hard to reach their goals and make the company stronger.

                      This panel agrees that buying tools for your technicians, especially your entry level, is a must.

                      • Working with your tool supplier when you buy cash will get you a big value.
                      • Techs can no longer deduct their tool purchases on their taxes. This is a change in the 2019 tax law change.  

                       

                      Resources:

                      • Thanks to Tyler Hubbard, Chris Chesney, Greg Buckley, Aaron Stokes and Brian Bates for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In  Email   Events   Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      ]]>                      In the photo above left to right: Tyler Hubbard, Chris Chesney, Greg Buckley, Aaron Stokes, Brian Bates, Carm Capriotto

                      THE PANEL:

                      Aaron Stokes

                      Aaron Stokes is the owner of Auto Fix & Euro Fix, a 6 store chain in the Nashville Tennessee area. He is also the founder of Shop Fix Academy. He has a passion for helping shop owners succeed & his goal is to stop the average small businesses in America from destroying the hard-working small families in America.

                      • The industry needs to stop eating our young. We need to provide grace to our people when they make a mistake. We all did it and survived. It is a cost of doing business. Accept it.
                      • Be willing to go through an expensive period.
                      • Use a foreman model to compensate for diagnostics & reward older techs.
                      • Stop labeling millennials. They will look up to you and copy you. Careful.
                      • They do not want to be labeled.
                      • When you hang out with them compliment then on their vibrancy, youth and energy.
                      • A technician must treat their body right. What they eat, the exercise they get and if they smoke. They need to take better care of themselves.Grow in your ability to think. Become a shop foreman. Teach the young techs.
                      • Stop making the trade sound bad by saying ‘You don’t want to be a technician.’
                      • Give honor to the job of a technician.

                      Tyler Hubbard

                      Tyler began working for I-70 Auto Service in August of 2009 where he found his passion for the automotive industry. He is an ASE certified service adviser and an AAM accredited automotive manager. Currently, as a third-generation owner, Tyler is focused on ways to continue to improve and challenge our industry. During Tyler’s collegiate career, I was a 2 time all-American and national champion in wrestling. During my Senior season, I lead our team to a team national championship.

                      • Mentor Young TechniciansTyler wants to see his people succeed in life.
                      • He knows what each of his people’s life goals are and is working to help them meet them.
                      • Career Path for employees.
                      • Unique Retention Methods.
                      • Make out companies exciting to work for.
                      • We must provide benefits like a boot allowance, retirement, health care, dental options and more. Work these programs into your budget. Most of the times you can afford these programs.

                      Greg Buckley

                      Greg Buckley is the CEO of Buckley’s Personalized Auto Care in Wilmington, DE. He’s a member of ASA, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development group.

                       

                      • Not the only trade or profession that is having an issue with training.
                      • No board members on our associations from education
                      • We need a new religion.Look at other industries and find out what we can do to support them.
                      • Learn what other industries are doing that will work for you.

                      Chris Cheney

                      Sr. Director, Customer Training at the Carquest Technical Institute

                      • Orientation is not Onboarding!
                      • Planning for growth/expansion includes your team
                      • A structured career pathway for all positions
                      • A well defined and promoted advancement process
                      • ALL tools and equipment provided by the shop
                      • Establish a mentorship program for life.
                      • Our negative attitude over our jobs and careers is killing the industry.We are an important part of the economy in supporting safe and reliable transportation for the motoring public and beyond.

                      Brian Bates

                      Brian Bates, AAM is the owner of three Eagle Automotive in the Southwest Denver area and began his career in 1996 working as a technician in a dealership. Brian is an ASE L1 Master Technician. Brian earned BA Degree in Business Management in 2000, and bought his 1st shop in 2004.

                      Last year, Eagle Automotive earned Napa’s national Autocare of the Year award as well as one of the top 10 AAA shops in Colorado.

                      • Company purpose, vision, values, and operating principles are critical for retention and attraction
                      • Understanding basic human motivation is important. Maslow and Herzberg assert fundamental principles in this space.
                      • Career pathing, professional development investment, and a focus on growth is a huge factor for attraction and retention.
                      • A quality culture inside your company is talked about in the technician network.
                      • Know your team members goals and help them reach their goals both business and personal. It is a very noble purpose. Your people need to know that they are working hard to reach their goals and make the company stronger.

                      This panel agrees that buying tools for your technicians, especially your entry level, is a must.

                      • Working with your tool supplier when you buy cash will get you a big value.
                      • Techs can no longer deduct their tool purchases on their taxes. This is a change in the 2019 tax law change.  

                       

                      Resources:

                      • Thanks to Tyler Hubbard, Chris Chesney, Greg Buckley, Aaron Stokes and Brian Bates for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In  Email   Events   Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      ]]>                      https://remarkableresults.biz/?p=25031Fri, 22 Mar 2019 04:18:00 -040053:59falsefullPreparing Your Shop For Tomorrow’s Technician: How To Attract And Retain Your Team We know as a united industry that retaining and attracting talent into our bays is our number one concern. Sure keeping pace with technology advancements is up there, but if you don’t have the talent inside your shop to repair our high tech cars, tech becomes less a challenge. This power panel from Vision KC 2019 and brought to you by the Midwest Auto Care Alliance, tackles this tough subject that we need to face head-on. With me is Tyler Hubbard from I-70 Auto Service, Aaron Stokes – from Eurofix and Shop Fix Academy, Chris Chesney – Sr. Director Customer Training at CARQUEST Technical Institute, Brian Bates – Eagle Automotive Service and Greg Buckley – Buckley Personalized Auto Care. You’ll hear discussion on why our industry needs to stop eating our young, setting career paths for your technicians, why orientation and not onboarding is the way to integrate new technicians into your business, buying tools for our technicians, and building the right culture and operating principles and so much more. We even had time at the end for Q &amp; A from the audience.                      RR 415: Mitch Schneider – Legacy Aftermarket InfluencerRR 415: Mitch Schneider – Legacy Aftermarket InfluencerMitch Schneider is a fourth generation “mechanic/technician” recognized as a champion of service dealer and technician causes. Mitch is also a consultant, entrepreneur and journalist.

                      Schneider is a frequent speaker at major conventions and meetings of automotive industry trade organizations, where he addresses the challenges and problems affecting the automotive service industry and has keynoted or presented for some of the nation’s most successful automotive organizations.

                      Publishing

                      Schneider, an award-winning journalist, is a regular contributor and Senior Contributing Editor for 10 Missions Publishing appearing in Ratchet + Wrench magazine. Online, his columns can be found on RatchetandWrench.com. Mitch covers the experiences shared by service technicians, garage owners and consumers in today’s rapidly changing automotive service environment and provides commentary on the evolving relationship between service dealers, jobbers, warehouse distributors and manufacturers.

                      Mitch is also the author of Misfire: What to Do When Everything Isn’t Running on All Cylinders, an allegorical small business novel about to be published, as well as an eight-volume Automotive Service Management Series published by Cengage Learning.

                      Schneider’s Automotive

                      For more than 37 years, Schneider operated Schneider’s Automotive — a successful 6-bay, family-owned and operated service facility in Simi Valley, Calif.  Schneider’s Automotive has won recognition throughout the area, including being twice ranked among Los Angeles magazine’s annual list of 100 best repair facilities (even though Schneider’s Automotive is not in Los Angeles).  Schneider’s Automotive was recently sold.

                      Mr. Schneider served as the first Director of the Car Care Professionals (CCPN), a segment of the AAIA, the Automotive Aftermarket Industry Association and is the president and founder of Mitch Schneider’s Future-Tech, a service company specializing in management education and training for automotive service dealers, jobbers, warehouse distribution companies and manufacturers and has shared his knowledge and insight with the automotive aftermarket since 1984.

                      Key Talking Points:

                      • Mitch continues, even though he sold his shop, talking to his business coach to stay engaged with the industry.
                      • A professional technician since 1966. He sold his business two years ago.
                      • Mitch found his passion to speak to the industry via ETI (Equipment and Tool Institute) where he gave a ‘state of the industry’ message when he replaced the person who could not make the event. This was 1984.
                        • Part of the inspiration that Mitch used to give the speech was that his children were smart enough to go to a top college, but he knew he was not making enough money repairing cars to sent his children to college.
                          • This was the underlying anger that was bothering him.


                      • Mitch says we are still facing the same problems today that we were in 1984
                      • He gave the speech seven times that year.
                      • It was in Corpus Cristi when some of his written vinuetes fell out of his briefcase and a person helped him pick them up.
                        • The person started to look at them and wanted Mitch to know if it was good stuff. That person was the editor or Motor Service Magazine.
                        • That is when he realized he may have something to say that could change the industry.

                      • It is encouraging to see the people who have received the message that the industry keeps giving. They have done well. However it is the same people that keep attending classes, read articles and listen to podcasts to help them improve.
                        • So many are terrified of success or change in a positive direction because they have no idea how success will change their life. They are willing to endure the pain and frustration where they are instead of breaking out.

                      • We need to help those who want help to become more successful. We need to extend a hand. I see the pain you are in and how hard you are trying. I’ve been there let me help you.
                        • Can I give you one or two pointers so you can see another reality.

                      • Mitch is currently facing his biggest challenge in his life as he is fighting Primary Myelofibrosis. A very rare incurable, untreatable and incurable condition whose only remedy is a bone marrow transplant, which he is going to do.
                        • His doctors believe he will survive the transplant process.


                      Resources:

                      • Thanks to Mitch Schneider for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you...]]>Mitch Schneider is a fourth generation “mechanic/technician” recognized as a champion of service dealer and technician causes. Mitch is also a consultant, entrepreneur and journalist.

                      Schneider is a frequent speaker at major conventions and meetings of automotive industry trade organizations, where he addresses the challenges and problems affecting the automotive service industry and has keynoted or presented for some of the nation’s most successful automotive organizations.

                      Publishing

                      Schneider, an award-winning journalist, is a regular contributor and Senior Contributing Editor for 10 Missions Publishing appearing in Ratchet + Wrench magazine. Online, his columns can be found on RatchetandWrench.com. Mitch covers the experiences shared by service technicians, garage owners and consumers in today’s rapidly changing automotive service environment and provides commentary on the evolving relationship between service dealers, jobbers, warehouse distributors and manufacturers.

                      Mitch is also the author of Misfire: What to Do When Everything Isn’t Running on All Cylinders, an allegorical small business novel about to be published, as well as an eight-volume Automotive Service Management Series published by Cengage Learning.

                      Schneider’s Automotive

                      For more than 37 years, Schneider operated Schneider’s Automotive — a successful 6-bay, family-owned and operated service facility in Simi Valley, Calif.  Schneider’s Automotive has won recognition throughout the area, including being twice ranked among Los Angeles magazine’s annual list of 100 best repair facilities (even though Schneider’s Automotive is not in Los Angeles).  Schneider’s Automotive was recently sold.

                      Mr. Schneider served as the first Director of the Car Care Professionals (CCPN), a segment of the AAIA, the Automotive Aftermarket Industry Association and is the president and founder of Mitch Schneider’s Future-Tech, a service company specializing in management education and training for automotive service dealers, jobbers, warehouse distribution companies and manufacturers and has shared his knowledge and insight with the automotive aftermarket since 1984.

                      Key Talking Points:

                      • Mitch continues, even though he sold his shop, talking to his business coach to stay engaged with the industry.
                      • A professional technician since 1966. He sold his business two years ago.
                      • Mitch found his passion to speak to the industry via ETI (Equipment and Tool Institute) where he gave a ‘state of the industry’ message when he replaced the person who could not make the event. This was 1984.
                        • Part of the inspiration that Mitch used to give the speech was that his children were smart enough to go to a top college, but he knew he was not making enough money repairing cars to sent his children to college.
                          • This was the underlying anger that was bothering him.


                      • Mitch says we are still facing the same problems today that we were in 1984
                      • He gave the speech seven times that year.
                      • It was in Corpus Cristi when some of his written vinuetes fell out of his briefcase and a person helped him pick them up.
                        • The person started to look at them and wanted Mitch to know if it was good stuff. That person was the editor or Motor Service Magazine.
                        • That is when he realized he may have something to say that could change the industry.

                      • It is encouraging to see the people who have received the message that the industry keeps giving. They have done well. However it is the same people that keep attending classes, read articles and listen to podcasts to help them improve.
                        • So many are terrified of success or change in a positive direction because they have no idea how success will change their life. They are willing to endure the pain and frustration where they are instead of breaking out.

                      • We need to help those who want help to become more successful. We need to extend a hand. I see the pain you are in and how hard you are trying. I’ve been there let me help you.
                        • Can I give you one or two pointers so you can see another reality.

                      • Mitch is currently facing his biggest challenge in his life as he is fighting Primary Myelofibrosis. A very rare incurable, untreatable and incurable condition whose only remedy is a bone marrow transplant, which he is going to do.
                        • His doctors believe he will survive the transplant process.


                      Resources:

                      • Thanks to Mitch Schneider for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      ]]>https://remarkableresults.biz/?p=25038Tue, 19 Mar 2019 04:34:55 -040045:47falsefullMitch Schneider - Legacy Industry Influencer.<br /> <br /> You know Mitch Schneider. He is truly a legacy icon of our industry. He has dedicated his life to run a great shop for decades and at the same time write and speak to help our industry grow. There isn’t an issue that he hasn’t tackled where his reader could take his wisdom and improve themselves and their business.<br /> <br /> One thing I wanted to know is how did it all start. If you are a Mitch Schneider fan or follower you may not know this story. You’ll hear how Mitch found his stride and passion for helping the industry by writing and speaking on industry challenges and solutions. <br /> <br /> Coming up is a very transparent and personal discussion with Mitch in a way that you may have never heard before. He is also sharing with you his biggest challenge of his life and his extreme confidence in his total recovery. It is in nature to win.                      RR 414: Elevating Our Industry’s Definition of Mechanic/TechnicianRR 414: Elevating Our Industry’s Definition of Mechanic/TechnicianJorge Menchu is President of AES WAVE.com, a company specializing in Automotive Diagnostic Tools for professional technicians, shop owners, and educators.

                      Jorge is also a well known automotive instructor and has found over the years a powerful method to engage his students to be better learners. He has written many articles from trade magazines to publication on his own company website. See link below.

                      Jorge’s goal is to help young folks to realize their own success and failure. As he developed his learning strategy, he realized that schools never teach the techniques of learning.

                      He’s taught at AAPEX, Vision Hi-Tech Training and Expo and Automechanika just to name a few venues. Many technicians have either seen Jorge in person or on video. Many who have seen his colored wiring diagrams and teachings in electrical circuits have made great strides in their diagnostic skills. Jorge is also engaged in the Vision Educator Think Tank and former member of NACAT foundation. Visit Jorge’s other episodes HERE.

                      Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                      Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. He has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                      Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.

                      Scott Brown is President of Diag.net and an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

                      With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early ’90s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

                      Find other episodes that have featured Scott HERE.

                      Justin Morgan is the tech support for LMV Bavarian and tech ambassador for AES Wave. 

                       

                      Key Talking Points:

                      • “Technician/mechanic” title to the outside world- does it properly represent the automotive field? Does it bring value?
                        • Watered down term, is it strong enough term?
                        • Change public perception, sell yourself and services for what it is
                        • Varying range of experience and expertise
                        • Cars more complicated, cost of repairs more expensive

                      • Jorge says that mechanic/technician is an Automotive Scientific Investigator and a Diagnostic Reverse Engineer. They are Lifetime Learners
                        • Expert is an honorable reference.

                      • We are not trying to build a pecking order but to define the outcome of the investment in training and knowledge of technology necessary to work on today’s vehicles.
                      • We share with our peers to help the industry get better at what we do. Nothing is wrong with sharing.
                      • Like in the avionics industry and in the future; safety systems on vehicles that have been in a recall and not repaired or updated will require the recall be fixed or the vehicle could not leave your bay.
                      • Changes with ASE here now or possibly in the works. Vehicle specific questions are being written for future consideration.
                      • Establishing structure
                        • Licensing, mandatory certification, trade schools  
                        • ASC testing certification value
                        • Promote from within- continuing education in shop, partners (parts/equipment suppliers and distributors) reward with a discount for the shop

                      • Progress forward   
                        • Take a small group and build proof of concept, lead by example
                        • Marketing- redefine the industry and be active  


                      Resources:

                      • Thanks to Jorge Menchu, Scott Brown, Justin Morgan, and Matt Fanslow for their contribution to the aftermarket’s premier podcast.
                      • AESWAVE Website Link HERE.
                      • Diag.net website link HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by]]>Jorge Menchu is President of AES WAVE.com, a company specializing in Automotive Diagnostic Tools for professional technicians, shop owners, and educators.

                      Jorge is also a well known automotive instructor and has found over the years a powerful method to engage his students to be better learners. He has written many articles from trade magazines to publication on his own company website. See link below.

                      Jorge’s goal is to help young folks to realize their own success and failure. As he developed his learning strategy, he realized that schools never teach the techniques of learning.

                      He’s taught at AAPEX, Vision Hi-Tech Training and Expo and Automechanika just to name a few venues. Many technicians have either seen Jorge in person or on video. Many who have seen his colored wiring diagrams and teachings in electrical circuits have made great strides in their diagnostic skills. Jorge is also engaged in the Vision Educator Think Tank and former member of NACAT foundation. Visit Jorge’s other episodes HERE.

                      Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                      Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. He has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                      Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.

                      Scott Brown is President of Diag.net and an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

                      With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early ’90s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

                      Find other episodes that have featured Scott HERE.

                      Justin Morgan is the tech support for LMV Bavarian and tech ambassador for AES Wave. 

                       

                      Key Talking Points:

                      • “Technician/mechanic” title to the outside world- does it properly represent the automotive field? Does it bring value?
                        • Watered down term, is it strong enough term?
                        • Change public perception, sell yourself and services for what it is
                        • Varying range of experience and expertise
                        • Cars more complicated, cost of repairs more expensive

                      • Jorge says that mechanic/technician is an Automotive Scientific Investigator and a Diagnostic Reverse Engineer. They are Lifetime Learners
                        • Expert is an honorable reference.

                      • We are not trying to build a pecking order but to define the outcome of the investment in training and knowledge of technology necessary to work on today’s vehicles.
                      • We share with our peers to help the industry get better at what we do. Nothing is wrong with sharing.
                      • Like in the avionics industry and in the future; safety systems on vehicles that have been in a recall and not repaired or updated will require the recall be fixed or the vehicle could not leave your bay.
                      • Changes with ASE here now or possibly in the works. Vehicle specific questions are being written for future consideration.
                      • Establishing structure
                        • Licensing, mandatory certification, trade schools  
                        • ASC testing certification value
                        • Promote from within- continuing education in shop, partners (parts/equipment suppliers and distributors) reward with a discount for the shop

                      • Progress forward   
                        • Take a small group and build proof of concept, lead by example
                        • Marketing- redefine the industry and be active  


                      Resources:

                      • Thanks to Jorge Menchu, Scott Brown, Justin Morgan, and Matt Fanslow for their contribution to the aftermarket’s premier podcast.
                      • AESWAVE Website Link HERE.
                      • Diag.net website link HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>https://remarkableresults.biz/?p=25018Fri, 15 Mar 2019 04:10:41 -040054:21falsefullElevating our Industries’ Definition of a Mechanic/Technician<br /> <br /> The mechanic/technician is more than just the person who repairs and maintains machinery. He is an automotive professional.<br /> <br /> As we discuss bringing a new definition to the automotive mechanic, we are not trying to build a pecking order but to define the outcome of the investment in training and knowledge of technology necessary to work on today’s vehicles. Is today’s mechanic an ‘expert’, a ‘diagnostician’, or an Automotive Scientific Investigator? Does it matter?<br /> <br /> I am joined with AES President, and Trainer Jorge Menchu, Scott Brown from Diag.net, Shop Manager and Diagnostician Matt Fanslow and LMV Bavarian Support Specialist Support and Tech Ambassador, Justin Morgan.                      RR 413: Jill Trotta on Pricing TransparencyRR 413: Jill Trotta on Pricing TransparencyJill Trotta, Vice President, Industry Advocacy and Sales RepairPal discusses pricing transparency and reiterates the fact that it is not going away. Every shop owner should understand this and never let this disable them in any way. If you happen to have a friend who is struggling with pricing, let them listen to this episode and it may be worthwhile for them to best understand how it works and what it means to your operation.

                      Jill says that millions of people visit the RepairPal site each month and the data they collect helps them understand how to make pricing transparency work for you. She also offers some survey results that, are frankly, disturbing as it relates to satisfied customers. Listen to Jill’s previous episodes HERE.

                      Key Talking Points:

                      • Pricing transparency   
                        • Use it to your advantage- use it to gain trust with customers
                        • Don’t let it disable you as a shop owner
                        • Accept fact it is not going away  

                      • Repair Pal- Fair price source, not cheap price source
                        • 6 million site visitors per month- able to get valuable information from consumers via surveys and questionnaires
                        • 58% do not feel were charged a fair price with auto repair
                        • 36% do not feel the car was fixed right the first time
                        • 29% check prices online
                        • 63% don’t have $500 extra for emergencies
                        • 85% who had car repair had checked the price online prior
                        • Let customers go on repairpal.com and see the price range for repairs- cannot give the exact price over the phone because of various factors once you are inside the vehicle   

                      • Service advisor
                        • Need to sell the benefit and value to a consumer
                        • Service advisor training and educating is key- should cover estimating and how to present it, have to be knowledgeable  
                        • Customers want a discount- instead, offer car wash or detailing service  


                      Resources:

                      • Thanks to Jill Trotta for her contribution to the aftermarket’s premier podcast.
                      • Repair Pal Website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      ]]>                      Jill Trotta, Vice President, Industry Advocacy and Sales RepairPal discusses pricing transparency and reiterates the fact that it is not going away. Every shop owner should understand this and never let this disable them in any way. If you happen to have a friend who is struggling with pricing, let them listen to this episode and it may be worthwhile for them to best understand how it works and what it means to your operation.

                      Jill says that millions of people visit the RepairPal site each month and the data they collect helps them understand how to make pricing transparency work for you. She also offers some survey results that, are frankly, disturbing as it relates to satisfied customers. Listen to Jill’s previous episodes HERE.

                      Key Talking Points:

                      • Pricing transparency   
                        • Use it to your advantage- use it to gain trust with customers
                        • Don’t let it disable you as a shop owner
                        • Accept fact it is not going away  

                      • Repair Pal- Fair price source, not cheap price source
                        • 6 million site visitors per month- able to get valuable information from consumers via surveys and questionnaires
                        • 58% do not feel were charged a fair price with auto repair
                        • 36% do not feel the car was fixed right the first time
                        • 29% check prices online
                        • 63% don’t have $500 extra for emergencies
                        • 85% who had car repair had checked the price online prior
                        • Let customers go on repairpal.com and see the price range for repairs- cannot give the exact price over the phone because of various factors once you are inside the vehicle   

                      • Service advisor
                        • Need to sell the benefit and value to a consumer
                        • Service advisor training and educating is key- should cover estimating and how to present it, have to be knowledgeable  
                        • Customers want a discount- instead, offer car wash or detailing service  


                      Resources:

                      • Thanks to Jill Trotta for her contribution to the aftermarket’s premier podcast.
                      • Repair Pal Website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      ]]>                      https://remarkableresults.biz/?p=24970Tue, 12 Mar 2019 04:15:41 -040031:39falsefullUnderstanding Consumer Behaviour through Price Transparency <br /> <br /> Jill Trotta Vice President, Industry Advocacy and Sales RepairPal, discusses pricing transparency and reiterates the fact that it is not going away. Every shop owner should understand this and never let this disable them in any way. If you happen to have a friend who is struggling with pricing, let them listen to this episode and it may be worthwhile for them to best understand how it works and what it means to your operation. <br /> <br /> Jill says that millions of people visit the RepairPal site each month and the data they collect helps them understand how to make pricing transparency work for you. She also offers some survey results that, are frankly, disturbing as it relates to satisfied customers.                      RR 412: Dave Fischer – OSHA and Labor Law Expert Helps You Minimize Fines and Get CompliantRR 412: Dave Fischer – OSHA and Labor Law Expert Helps You Minimize Fines and Get CompliantCalifornia Employer’s Services was started in 1997.  The goal was to get employers compliant with both OSHA and California Labor Laws.  Today the laws are so complex that it is really difficult for employers to comply without a Compliance Coach.  Today’s message to employers is that compliance only counts before, before the knock on the door from OSHA, or before the letter of intent to sue from an employees attorney.  Our track record makes it clear that we have been successful in making compliance easy. In 2018 we had over 20 cases before OSHA, and we did not lose one. We are passionate about employers rights and it shows.  We provide employers with all the tools they need to get and stay in compliance with both OSHA and Labor Laws.  

                      All about employers protecting their rights.

                      Key Talking Points:

                      • CAL OSHA stricter than Federal OSHA
                        • Grinder violation $8,000 fine and serious offense
                        • Eyewash station $18,000 fine without one
                        • Cracked outlet cover fine
                        • Fire extinguisher inspection fine

                      • New regulations- now need written safety policies or will be fined
                        • Enforcement officers- can enforce laws any way they want to, very objective
                        • Three types of enforcement officers
                          • Bambi-Easy going, give donut and good to go
                          • Blue collar- follows rules, consistent and constant
                          • Tyrant- will fine you for everything possible


                      • Compliance coach
                        • Virtually impossible for employers to comply without a coach
                        • Need to be protected and covered

                      • Labor laws- wages/hourly
                        • Misclassification of employees

                      • Advice
                        • Don’t ignore compliance, be proactive, get good policies and adhere to those policies
                        • When OSHA comes will you be prepared?


                      Resources:

                      • Thanks to Dave Fischer for his contribution to the aftermarket’s premier podcast.
                      • California Employer’s Services Website link HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      California Employer’s Services was started in 1997.  The goal was to get employers compliant with both OSHA and California Labor Laws.  Today the laws are so complex that it is really difficult for employers to comply without a Compliance Coach.  Today’s message to employers is that compliance only counts before, before the knock on the door from OSHA, or before the letter of intent to sue from an employees attorney.  Our track record makes it clear that we have been successful in making compliance easy. In 2018 we had over 20 cases before OSHA, and we did not lose one. We are passionate about employers rights and it shows.  We provide employers with all the tools they need to get and stay in compliance with both OSHA and Labor Laws.  

                      All about employers protecting their rights.

                      Key Talking Points:

                      • CAL OSHA stricter than Federal OSHA
                        • Grinder violation $8,000 fine and serious offense
                        • Eyewash station $18,000 fine without one
                        • Cracked outlet cover fine
                        • Fire extinguisher inspection fine

                      • New regulations- now need written safety policies or will be fined
                        • Enforcement officers- can enforce laws any way they want to, very objective
                        • Three types of enforcement officers
                          • Bambi-Easy going, give donut and good to go
                          • Blue collar- follows rules, consistent and constant
                          • Tyrant- will fine you for everything possible


                      • Compliance coach
                        • Virtually impossible for employers to comply without a coach
                        • Need to be protected and covered

                      • Labor laws- wages/hourly
                        • Misclassification of employees

                      • Advice
                        • Don’t ignore compliance, be proactive, get good policies and adhere to those policies
                        • When OSHA comes will you be prepared?


                      Resources:

                      • Thanks to Dave Fischer for his contribution to the aftermarket’s premier podcast.
                      • California Employer’s Services Website link HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=24937Fri, 08 Mar 2019 05:18:09 -040028:22falsefullOSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant<br /> <br /> Now let’s get some costly roadblocks out of the way as I talk One On One with Dave Fischer, a labor law expert, with California Employer’s Services. Don’t let the fact that Dave is from California stop you from listening. So many of the issues he talks about will help you review your business. Yes, all states have different laws, but many of Dave’s examples can help you.<br /> <br /> There is a lot of misclassifications, questions, and confusion with regards to OSHA and Labor Laws. There are a lot of important points we will be discussing for you. Learn about common sense structure needed to comply with the rules and regulations. Compliance must not be ignored. You have to be proactive if you are a business owner.<br /> <br /> Since compliance is a must, we also prepared for you a guideline of what to do when the enforcement officer arrives and also prepare you for OSHA. Lots of important information brewed for the satisfaction of the perpetual student.                      RR 411: Changing of the Guard at ASCCA with Incoming President John EppsteinRR 411: Changing of the Guard at ASCCA with Incoming President John EppsteinRocky Khamenian is the owner/operator of Bimmer & Benz Specialists in Costa Mesa, located in south Orange County, CA. He is an active member of Chapters 48 and 50 of the Automotive Service Councils of California. He has served on the Board of Directors for those chapters.

                      Throughout his 32-year career, Rocky has continually increased his education to maintain the highest possible level of professionalism. He’s achieved the status of Master Technician through ASE and he has completed a wide variety of technical classes on the repair and maintenance of BMW and Mercedes Benz vehicles through WTI. He is becoming certified as a Bosch Master Technician.

                      Rocky is the outgoing president of ASCCA Automotive Service Councils of California. He gives some life lessons for every shop owners, shares the importance of association membership and gives us a glimpse of the new ASCCA Degree program at Cuyamaca College in El Cajon, California. Look for Rocky’s other Episodes HERE.

                      Rory Balmer of Twin Peaks Auto Service in Twin Peaks is a past ASCCA Chapter 14 President and a past ASCCA Membership Committee Chair. He is the incoming ASCCA Vice-President. Rory is working full-time at his business.  He attends De Vry University, where he is completing a BA degree in technical management. He will be attending Washington State University, entering into the Executive MBA program. ASCCA Past President Mary Kemnitz says Rory is “One of the most effective committee members I have ever had the pleasure to work with. He has won the “One Member Can Campaign” twice. He has had a significant impact on the growth and energy within Chapter 14.

                      John Eppstein is the owner of John’s Automotive Care in San Diego, CA. He is the incoming ASCCA President. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year.  Hear John in our one on one interview in episode 119, 200 and Academy 003 on the Top Qualities of a Service Advisor. Look for John’s other episodes HERE.

                      Key Talking Points:

                      • ASCCA Presidency- engage and unite  automotive shop owners
                        • Follow guidelines
                        • Do the guidelines with your own personality
                        • On 8 committees, visit chapters, and constant communication with the administration
                        • Brought vendors to the association- make industry and association stronger, will only help their business in the end  
                        • VP Rory- ETI committee (Education Training and Information)
                        • Getting new members- need to continue to connect with shops (what’s working and not working), every shop has different problems, “what can we do to help?”
                        • Enroll and inspire other chapter leaders/members to connect with people
                        • Legislative day- April, make an impact on shop and industry

                      • Biggest challenges for automotive shops
                        • Finding quality employees
                        • Lack of training
                        • HR issues as your business grow larger

                      • Connected cars
                        • Informing members about the future and beyond
                        • Team weekend trainings- 4 times per year
                        • NASTAF securities


                      Resources:

                      • Thanks to Rocky Khamenian, John Eppstein, and Rory Balmer for his contribution to the aftermarket’s premier podcast.
                      • Twin Peaks Auto Service Website HERE.
                      • John’s Automotive Car Website HERE.
                      • Bimmer & Benz Specialist Website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA HERE.

                      Rory Balmer of Twin Peaks Auto Service in Twin Peaks is a past ASCCA Chapter 14 President and a past ASCCA Membership Committee Chair. He is the incoming ASCCA Vice-President. Rory is working full-time at his business.  He attends De Vry University, where he is completing a BA degree in technical management. He will be attending Washington State University, entering into the Executive MBA program. ASCCA Past President Mary Kemnitz says Rory is “One of the most effective committee members I have ever had the pleasure to work with. He has won the “One Member Can Campaign” twice. He has had a significant impact on the growth and energy within Chapter 14.

                      John Eppstein is the owner of John’s Automotive Care in San Diego, CA. He is the incoming ASCCA President. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year.  Hear John in our one on one interview in episode 119, 200 and Academy 003 on the Top Qualities of a Service Advisor. Look for John’s other episodes HERE.

                      Key Talking Points:

                      • ASCCA Presidency- engage and unite  automotive shop owners
                        • Follow guidelines
                        • Do the guidelines with your own personality
                        • On 8 committees, visit chapters, and constant communication with the administration
                        • Brought vendors to the association- make industry and association stronger, will only help their business in the end  
                        • VP Rory- ETI committee (Education Training and Information)
                        • Getting new members- need to continue to connect with shops (what’s working and not working), every shop has different problems, “what can we do to help?”
                        • Enroll and inspire other chapter leaders/members to connect with people
                        • Legislative day- April, make an impact on shop and industry

                      • Biggest challenges for automotive shops
                        • Finding quality employees
                        • Lack of training
                        • HR issues as your business grow larger

                      • Connected cars
                        • Informing members about the future and beyond
                        • Team weekend trainings- 4 times per year
                        • NASTAF securities


                      Resources:

                      • Thanks to Rocky Khamenian, John Eppstein, and Rory Balmer for his contribution to the aftermarket’s premier podcast.
                      • Twin Peaks Auto Service Website HERE.
                      • John’s Automotive Car Website HERE.
                      • Bimmer & Benz Specialist Website HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      ]]>https://remarkableresults.biz/?p=24926Tue, 05 Mar 2019 05:16:34 -040036:33falsefullChanging of the Guard at ASCCA with Incoming President John Eppstein<br /> <br /> Incoming President; John Eppstein of John’s Automotive Care in San Diego, CA, and Incoming Vice-President; Rory Balmer of Twin Peaks Auto Service in Twin Peaks, CA and outgoing President: Rocky Khamenian from Bimmer & Benz Specialists, Costa Mesa, discusses the past and the future of ASCCA.<br /> <br /> John, Rory, and Rocky discuss recurring issues and challenges of shop owners. We also discuss the importance of education and contributing to your industry through association membership.<br /> <br /> You’ll also get a chance to hear about another region of the country that is highly regulated. Hey, you never know some of the laws and regs in California may make it to your state some day.                      RR 410: Tom Ham – Running Your Business RemotelyRR 410: Tom Ham – Running Your Business RemotelyTom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.

                       

                      Key Talking Points:

                      • Runs business remotely winter from Florida  
                        • Need to have the right employees in place- a culture of the company
                        • Systems to follow to keep everyone on the same page
                        • Would be extremely difficult to accomplish if you are a micromanager- be focused on the results than methodology  
                        • Self-discipline- create to-do list, regular schedule to stay on task
                        • Dedicate a room to be remote office- able to set boundaries
                        • Try one day a week to start
                        • Employees tend to be more relaxed- the boss is out of office but still able to communicate digitally   
                        • Cameras in a shop- used to get feel for what is going on in shop and security, peace of mind and stay in touch
                        • Slack- app to communicate with business remotely
                        • Computer hardware- SSD (solid state drive) for faster speed with high-speed internet, no laptop, use a desktop computer to keep the feel of being at the shop, duplicate
                        • Can’t sit in a chair all day- need to take breaks to walk and move around since you are not commuting to work


                      A Blue Print: REMOTE OFFICE CHECKLIST

                      • Much of this will apply to any office

                      Staff

                        • Excellent manager – help to become one
                        • Thorough systems, policies, procedures
                        • Inform everyone
                        • Interact frequently with employees the same as at the shop
                        • Use both video chat and messaging


                      Office space

                      • Duplicate office same as shop
                      • Able to close office to rest of house
                      • Room with window and as much sun as possible
                      • Minimal stuff in the office area
                      • Layout
                      • Great lighting
                      • Décor
                      • Practical desk with enough room
                      • Anything needed to improve comfort
                      • Anything needed to match all capabilities other than physical presence
                      • (Beach house in the Caribbean is a plus!)

                      Equipment – high quality

                      • Newer desktop computers with SSD (no laptop)  CC: Why No Laptop???
                      • Multiple monitors 2 + 1
                      • Camera monitor – to the side to prevent distraction: Always ON?
                      • Super-fast internet
                      • Hardwire everything – PC, keyboard, mouse
                      • UPS, surge protection
                      • External hard drive for back up
                      • Audio – better than built in your PC
                      • Headset for when noise is excessive, noise canceling
                      • Mic – better than built in your PC
                      • Phone
                      • Chair
                      • Chair mat if carpeted
                      • Scanner
                      • Shredder

                       

                      Shop

                      • High res cameras – as many as needed to see anywhere you want to see
                      • Slack or similar
                      • Easy to use SMS: CC: On-line connectivity or cloud?

                       

                      Working

                      • Welcome access for anyone remotely and physically
                      • Normal daily routine
                      • Create a schedule to follow – day, week, month
                      • Paperless – prevents distracting clutter and paper handling
                      • Word, sticky notes, spreadsheets
                      • Regular visits – one day a week, one week a month
                      • Be available – but need not be tied to the remote office physically
                      • Activities – walking, biking, swimming, etc. daily
                      • Go out frequently – dinner, etc.

                       

                      Good checklist – especially for portable remote office


                       

                      Resources:

                      • Thanks to Tom Ham for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.

                       

                      Key Talking Points:

                      • Runs business remotely winter from Florida  
                        • Need to have the right employees in place- a culture of the company
                        • Systems to follow to keep everyone on the same page
                        • Would be extremely difficult to accomplish if you are a micromanager- be focused on the results than methodology  
                        • Self-discipline- create to-do list, regular schedule to stay on task
                        • Dedicate a room to be remote office- able to set boundaries
                        • Try one day a week to start
                        • Employees tend to be more relaxed- the boss is out of office but still able to communicate digitally   
                        • Cameras in a shop- used to get feel for what is going on in shop and security, peace of mind and stay in touch
                        • Slack- app to communicate with business remotely
                        • Computer hardware- SSD (solid state drive) for faster speed with high-speed internet, no laptop, use a desktop computer to keep the feel of being at the shop, duplicate
                        • Can’t sit in a chair all day- need to take breaks to walk and move around since you are not commuting to work


                      A Blue Print: REMOTE OFFICE CHECKLIST

                      • Much of this will apply to any office

                      Staff

                        • Excellent manager – help to become one
                        • Thorough systems, policies, procedures
                        • Inform everyone
                        • Interact frequently with employees the same as at the shop
                        • Use both video chat and messaging


                      Office space

                      • Duplicate office same as shop
                      • Able to close office to rest of house
                      • Room with window and as much sun as possible
                      • Minimal stuff in the office area
                      • Layout
                      • Great lighting
                      • Décor
                      • Practical desk with enough room
                      • Anything needed to improve comfort
                      • Anything needed to match all capabilities other than physical presence
                      • (Beach house in the Caribbean is a plus!)

                      Equipment – high quality

                      • Newer desktop computers with SSD (no laptop)  CC: Why No Laptop???
                      • Multiple monitors 2 + 1
                      • Camera monitor – to the side to prevent distraction: Always ON?
                      • Super-fast internet
                      • Hardwire everything – PC, keyboard, mouse
                      • UPS, surge protection
                      • External hard drive for back up
                      • Audio – better than built in your PC
                      • Headset for when noise is excessive, noise canceling
                      • Mic – better than built in your PC
                      • Phone
                      • Chair
                      • Chair mat if carpeted
                      • Scanner
                      • Shredder

                       

                      Shop

                      • High res cameras – as many as needed to see anywhere you want to see
                      • Slack or similar
                      • Easy to use SMS: CC: On-line connectivity or cloud?

                       

                      Working

                      • Welcome access for anyone remotely and physically
                      • Normal daily routine
                      • Create a schedule to follow – day, week, month
                      • Paperless – prevents distracting clutter and paper handling
                      • Word, sticky notes, spreadsheets
                      • Regular visits – one day a week, one week a month
                      • Be available – but need not be tied to the remote office physically
                      • Activities – walking, biking, swimming, etc. daily
                      • Go out frequently – dinner, etc.

                       

                      Good checklist – especially for portable remote office


                       

                      Resources:

                      • Thanks to Tom Ham for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>https://remarkableresults.biz/?p=24889Fri, 01 Mar 2019 05:19:18 -040028:30falsefullTom Ham: Running your Business Remotely<br /> <br /> Tom answers some big questions like: Does it take the right culture and people to make working remotely work? What kind of self-discipline to you need? And how does technology make it feel like you are there? We cover a full spectrum of how Tom makes it work.<br /> <br /> Tom Ham gives us the blueprint on how to run a remote office and what are the expectations that come along with it.                      RR 409: AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ!RR 409: AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ!AJ Nealey got the mechanical bug at a young age playing with Legos. The bug quickly escalated to wrenching on his own car in high school, to his first full-time job as a technician and also to a racing career.

                      He started Nealey Auto Service, Edgewater, MD, out of his one bay garage in 2011 after his racing career came to an end. After he married his wife, Stephanie, in 2014. AJ and Stephanie decided to focus all energy and resources to grow Nealey Auto Service. It all started with taking RLO Training’s Guerilla Shop Management course. Since then, they have grown to a 9 bay facility with 8 employees and have increased sales a total of 1172% since then.

                      Key Talking Points:

                      • Passion for cars
                        • Always had a passion for cars since got a license to drive- wanted to learn how everything worked
                        • 2008 wrenched on the side out of house garage
                        • 2009-2010 professional race car driver career-learned about marketing during a racing career  

                      • Started shop in 2011
                        • Scouted and wanted a new location in 2015- had 30 days to put in a bid
                        • $900,000 facility from the ground up.
                        • Purchased existing location- was a transmission repair shop, built in late 50’s early 60’s
                        • Learned buying power isn’t about current credit history/buying power, it’s about what you could make in the future with a business plan and you must surround yourself with the right lawyers, bankers and financial advisors
                        • 3 customers invested
                        • Wrote a heartfelt letter to the seller
                        • Got property but environmental inspection showed contaminated soil and tanks that needed removal- started at 150k to start removal of issues
                        • AJ paid for environmental studies

                      • Took Guerilla Shop Management (GSM) course with ROL training- a life-changing event for running the business
                        • Hired business coach after GSM course
                        • 123k in sales in 2014- jumped to 1.441M in 2018

                      • Reaching goals
                        • A goal setter. Short, Mid Range and Long Term and his BHAG (Big Hairy Audacious Goal)
                        • Positive attitude and surround yourself with people you aspire to be- they will hold you accountable
                        • Execution- get things done

                      • Best book to read
                        • The E-Myth- Michael Gerber
                        • Traction- Gino Wickman
                        • The Ideal Team Player- Patrick Lencioni

                      • Reaching goals
                        • Positive attitude and surround yourself with people you aspire to be- they will hold you accountable
                        • Execution- get things done

                      • Best book to read
                        • The E-Myth- Michael Gerber
                        • Traction – Gino Wickman
                        • The Ideal Team Player- Patrick Lencioni


                      Resources:

                      • Thanks to AJ Nealey for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services, and equipment you’ll soon be using every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      ]]>                      AJ Nealey got the mechanical bug at a young age playing with Legos. The bug quickly escalated to wrenching on his own car in high school, to his first full-time job as a technician and also to a racing career.

                      He started Nealey Auto Service, Edgewater, MD, out of his one bay garage in 2011 after his racing career came to an end. After he married his wife, Stephanie, in 2014. AJ and Stephanie decided to focus all energy and resources to grow Nealey Auto Service. It all started with taking RLO Training’s Guerilla Shop Management course. Since then, they have grown to a 9 bay facility with 8 employees and have increased sales a total of 1172% since then.

                      Key Talking Points:

                      • Passion for cars
                        • Always had a passion for cars since got a license to drive- wanted to learn how everything worked
                        • 2008 wrenched on the side out of house garage
                        • 2009-2010 professional race car driver career-learned about marketing during a racing career  

                      • Started shop in 2011
                        • Scouted and wanted a new location in 2015- had 30 days to put in a bid
                        • $900,000 facility from the ground up.
                        • Purchased existing location- was a transmission repair shop, built in late 50’s early 60’s
                        • Learned buying power isn’t about current credit history/buying power, it’s about what you could make in the future with a business plan and you must surround yourself with the right lawyers, bankers and financial advisors
                        • 3 customers invested
                        • Wrote a heartfelt letter to the seller
                        • Got property but environmental inspection showed contaminated soil and tanks that needed removal- started at 150k to start removal of issues
                        • AJ paid for environmental studies

                      • Took Guerilla Shop Management (GSM) course with ROL training- a life-changing event for running the business
                        • Hired business coach after GSM course
                        • 123k in sales in 2014- jumped to 1.441M in 2018

                      • Reaching goals
                        • A goal setter. Short, Mid Range and Long Term and his BHAG (Big Hairy Audacious Goal)
                        • Positive attitude and surround yourself with people you aspire to be- they will hold you accountable
                        • Execution- get things done

                      • Best book to read
                        • The E-Myth- Michael Gerber
                        • Traction- Gino Wickman
                        • The Ideal Team Player- Patrick Lencioni

                      • Reaching goals
                        • Positive attitude and surround yourself with people you aspire to be- they will hold you accountable
                        • Execution- get things done

                      • Best book to read
                        • The E-Myth- Michael Gerber
                        • Traction – Gino Wickman
                        • The Ideal Team Player- Patrick Lencioni


                      Resources:

                      • Thanks to AJ Nealey for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services, and equipment you’ll soon be using every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      ]]>                      https://remarkableresults.biz/?p=24883Tue, 26 Feb 2019 05:15:33 -040039:01falsefullAJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ! <br /> <br /> AJ Nealey from Nealey’s Auto Service in Edgewater, MD shares a bit of his legacy as a racer but concentrated on the transformation he made from a one bay shop at home to a 9 bay facility. This is a story for a movie of the week. It comes with guts, risk, and reward. All the right ingredients. It shows that the proper attitude, business plan, and the right advisors can contribute to uncompromising success.<br /> <br /> It started with an entrepreneurial passion. AJ is from a family of legacy entrepreneurs. His passion filled with the eagerness to learn and the sustained understanding of how things work. <br /> <br /> So many great take-a-ways here to help in your own personal success strategy. Remember there are so many ways to run a great business. Our goal with the podcast is to cast these ideas to you in hopes that you will pick one up and run with it.                      RR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive EducationRR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive EducationScott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program.

                      Scott has been an automotive instructor at Kishwaukee College since 2009. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities.

                      Scott is also recognized as an Illinois state emissions repair technician. He was also a technical trainer during his 8 year Army career. Scott has written many technical articles for MotorAge and Gears magazines. Scott became an ASE Subject Matter Expert (SME) in 2017.

                      Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more.

                      Key Talking Points:

                      • Post-secondary education. Who is coming in and how are we preparing them.
                        • Students don’t have as much mechanical experience as previous generations (focused on technology), but could be used as a benefit (input-output systems)
                        • Graduates have basic knowledge and just need hands-on experience- “Green tech”
                        • Find a shop that has “grow your own tech” mentality to mentor and give the experience needed
                        • Continue training with quality trainers and events

                      • Graduates
                        • Two of five graduates will continue for a bachelor’s degree
                        • Others get placed at local shops- independents and at dealerships

                      • How long does it take to become a master technician
                      • A tech B tech C tech
                        • Students graduating 2-year programs are entry-level technicians- cannot be considered A tech
                        • Developing specialties can give tech broader range- be an A tech in certain area and B or C tech in other areas
                        • A mobile diagnostician is a career path and investment

                      • Becoming a mobile diagnostics technician takes plenty of time to cut your teeth to become a master technician. It is a huge investment in experience, education, equipment, software, and subscriptions.
                      • Exposing the youth to hands-on experiences
                        • As a parent, be involved and keep track of over technology usage  
                        • Extracurricular activities in school- sports, music, clubs
                        • Feed what they are interested in and want to learn

                      • If you want to become an aftermarket trainer be yourself. Don’t copy any other trainer.
                      • When you are a student aspiring to be a trainer. Keep a separate notebook on what you learn. Don’t plagiarize and write down what you learned on how knowledge transfer happens.

                      Resources:

                      • Thanks to Scott Shotton for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for the Illinois EPA’s vehicle emissions testing program.

                      Scott has been an automotive instructor at Kishwaukee College since 2009. Prior to Kishwaukee College, Scott was adjunct faculty at the College of DuPage for 7 years. He has a degree in Automotive Service Technology as well as many hours of training by manufacturers and independent training entities.

                      Scott is also recognized as an Illinois state emissions repair technician. He was also a technical trainer during his 8 year Army career. Scott has written many technical articles for MotorAge and Gears magazines. Scott became an ASE Subject Matter Expert (SME) in 2017.

                      Scott currently maintains 21 ASE certifications including Master Automotive Technician, Master Truck Technician, A9, L1, L2, L3, Alternate Fuels and more.

                      Key Talking Points:

                      • Post-secondary education. Who is coming in and how are we preparing them.
                        • Students don’t have as much mechanical experience as previous generations (focused on technology), but could be used as a benefit (input-output systems)
                        • Graduates have basic knowledge and just need hands-on experience- “Green tech”
                        • Find a shop that has “grow your own tech” mentality to mentor and give the experience needed
                        • Continue training with quality trainers and events

                      • Graduates
                        • Two of five graduates will continue for a bachelor’s degree
                        • Others get placed at local shops- independents and at dealerships

                      • How long does it take to become a master technician
                      • A tech B tech C tech
                        • Students graduating 2-year programs are entry-level technicians- cannot be considered A tech
                        • Developing specialties can give tech broader range- be an A tech in certain area and B or C tech in other areas
                        • A mobile diagnostician is a career path and investment

                      • Becoming a mobile diagnostics technician takes plenty of time to cut your teeth to become a master technician. It is a huge investment in experience, education, equipment, software, and subscriptions.
                      • Exposing the youth to hands-on experiences
                        • As a parent, be involved and keep track of over technology usage  
                        • Extracurricular activities in school- sports, music, clubs
                        • Feed what they are interested in and want to learn

                      • If you want to become an aftermarket trainer be yourself. Don’t copy any other trainer.
                      • When you are a student aspiring to be a trainer. Keep a separate notebook on what you learn. Don’t plagiarize and write down what you learned on how knowledge transfer happens.

                      Resources:

                      • Thanks to Scott Shotton for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=24865Fri, 22 Feb 2019 05:12:40 -040040:33falsefullScott Shotton: Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education<br /> <br /> Scott and I dig into automotive education at the college level. We talk about the knowledge level and experience that our automotive graduates have and what their expected career path can be. Any seasoned technician knows where he started and what it took to get where he/she is today. That hasn’t changed, however, we may have higher expectations of our new grads and that is why each needs to have a career path set for them that includes an ongoing training program<br /> <br /> Scott gives accolades to our top aftermarket trainers and gives advice to aspiring trainers.<br /> <br /> We also get into the grow your own technician issue, the A,B,C technician designation, and mobile as a career path.                      RR 407: Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!RR 407: Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!Dennis Montalbano was born in San Francisco and raised in San Jose. He started his career in the service station business and operated the largest Gulf station on the west coast in volume.

                      Dennis then became the youngest Snap-On Tools dealer at 22 years old and then the youngest Field Manager for Snap-On at 30 years old. He moved to Fresno in 1982 with Snap-On and purchased German Auto Repair in 1989.

                      Dennis shares his recent major health challenge and how he and his business survived. His message is clear, you need to have a plan. We are not immortal.

                      A classic car collector who owns his first purchased car, a 1956 Corvette that he has owned for over 45 years. He is also a trained California certified Lemon Law arbitrator for over 16 years. Dennis currently serves on the Executive Board of Directors for the Fresno Regional Workforce Investment Board.

                      As  ASCCA (Automotive Service Councils of California) President in 2011 and again in 2016, his passion for the industry is what drives him to serve. Listen to Dennis’ previous episodes HERE.

                       

                      Key Talking Points

                      • Aging of industry  
                        • Dennis had a health scare that changed perspective for living each day- time goes by too fast
                          • The doctor that performed surgery was a customer at the shop

                        • Need to have a succession plan no matter what age shop owner is- surround yourself with the right people and cannot control the entire business yourself
                          • Who has passwords?
                          • Who can get into the bank account?
                          • Who will pay the bills?
                          • Who will lead?


                        • The stress of business owner
                          • Health issues due to stress common with both men and women in stressful positions  
                          • Stress signs- waking up at 4 AM not because of alarm but because overthinking about something  
                          • Delegate responsibilities-Can’t have the mindset that you are the only one that can do job or task correctly  
                          • Can your business continue to run without you for 30 days? Plan for the unexpected and don’t back yourself into a corner you cannot get out of
                          • Starting in the automotive industry and staying in it- As cars are evolving the technology and equipment side of business rapidly changing
                          • What are your health requirements for business?
                          • Denial- it won’t happen to me



                      Resources:

                      • Thanks to Dennis Montalbano for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services, and equipment you’ll soon be using every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      ]]>                      Dennis Montalbano was born in San Francisco and raised in San Jose. He started his career in the service station business and operated the largest Gulf station on the west coast in volume.

                      Dennis then became the youngest Snap-On Tools dealer at 22 years old and then the youngest Field Manager for Snap-On at 30 years old. He moved to Fresno in 1982 with Snap-On and purchased German Auto Repair in 1989.

                      Dennis shares his recent major health challenge and how he and his business survived. His message is clear, you need to have a plan. We are not immortal.

                      A classic car collector who owns his first purchased car, a 1956 Corvette that he has owned for over 45 years. He is also a trained California certified Lemon Law arbitrator for over 16 years. Dennis currently serves on the Executive Board of Directors for the Fresno Regional Workforce Investment Board.

                      As  ASCCA (Automotive Service Councils of California) President in 2011 and again in 2016, his passion for the industry is what drives him to serve. Listen to Dennis’ previous episodes HERE.

                       

                      Key Talking Points

                      • Aging of industry  
                        • Dennis had a health scare that changed perspective for living each day- time goes by too fast
                          • The doctor that performed surgery was a customer at the shop

                        • Need to have a succession plan no matter what age shop owner is- surround yourself with the right people and cannot control the entire business yourself
                          • Who has passwords?
                          • Who can get into the bank account?
                          • Who will pay the bills?
                          • Who will lead?


                        • The stress of business owner
                          • Health issues due to stress common with both men and women in stressful positions  
                          • Stress signs- waking up at 4 AM not because of alarm but because overthinking about something  
                          • Delegate responsibilities-Can’t have the mindset that you are the only one that can do job or task correctly  
                          • Can your business continue to run without you for 30 days? Plan for the unexpected and don’t back yourself into a corner you cannot get out of
                          • Starting in the automotive industry and staying in it- As cars are evolving the technology and equipment side of business rapidly changing
                          • What are your health requirements for business?
                          • Denial- it won’t happen to me



                      Resources:

                      • Thanks to Dennis Montalbano for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services, and equipment you’ll soon be using every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      ]]>                      https://remarkableresults.biz/?p=24811Tue, 19 Feb 2019 05:15:10 -040040:49falsefullDennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!<br /> <br /> This isn’t the first episode I’ve done on having a health scare. Think about it. The interviews I’ve done lived through their health challenge and are now advocates on what you need to do to help survive your business and also to lead a healthier life. Yes, easier said than done, but if I continue to tell these stories maybe we’ll save one or two business out there and even get you to live a long and happy life.<br /> <br /> No doubt eating, exercise, and stress play a big part. I know there is no stress working in or building your business.. As I say that with my tongue firmly planted in my cheek. We are in a high-stress industry and that, of course, is a leading contributor to heart and stroke.                      RR 406: Geek Talk 2.0 Part 3: The Independents Biggest CompetitorRR 406: Geek Talk 2.0 Part 3: The Independents Biggest CompetitorGreg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

                      Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.

                      Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership.

                      Karim is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes HERE.

                       

                      Key Talking Points

                      • Dealerships are the biggest competitor with independent shops
                        • Repair in 2015-2018 went from 27% market share to 30%
                          • Independent went from 33% to 30%, now tied with dealerships

                        • Maintenance increased market share with expanse of quick lube market
                          • Independent held steady 23% market share

                        • 6/10 car owners with a current warranty will go back to the dealer
                        • 3/10 car owners with expired warranty don’t go back- service too expensive, less convenient
                        • Dealerships gaining ground with recalls
                        • Data and technology increase within vehicles causes certain customers to want to go back to dealerships for repairs
                          • How do you change the customer’s mentality?


                      • Advertising for independents
                        • Start with educating customers: Show around the shop and tell them what you have to offer and capable of
                        • Grow with technology and show customers: Tablets for techs, digital inspections texted to phones
                        • An advertising idea:
                          • ‘We Get High on High Tech’
                          • You connect your phone to your car. We connect to your car’s computer.

                        • We need to show customers how their high tech vehicle functions.
                        • Who can help the industry build a consistent message for the entire industry?


                      Resources:

                      • Thanks to Greg Buckley, Chris Cloutier, and Karim Morsli for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

                      Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.

                      Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership.

                      Karim is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes HERE.

                       

                      Key Talking Points

                      • Dealerships are the biggest competitor with independent shops
                        • Repair in 2015-2018 went from 27% market share to 30%
                          • Independent went from 33% to 30%, now tied with dealerships

                        • Maintenance increased market share with expanse of quick lube market
                          • Independent held steady 23% market share

                        • 6/10 car owners with a current warranty will go back to the dealer
                        • 3/10 car owners with expired warranty don’t go back- service too expensive, less convenient
                        • Dealerships gaining ground with recalls
                        • Data and technology increase within vehicles causes certain customers to want to go back to dealerships for repairs
                          • How do you change the customer’s mentality?


                      • Advertising for independents
                        • Start with educating customers: Show around the shop and tell them what you have to offer and capable of
                        • Grow with technology and show customers: Tablets for techs, digital inspections texted to phones
                        • An advertising idea:
                          • ‘We Get High on High Tech’
                          • You connect your phone to your car. We connect to your car’s computer.

                        • We need to show customers how their high tech vehicle functions.
                        • Who can help the industry build a consistent message for the entire industry?


                      Resources:

                      • Thanks to Greg Buckley, Chris Cloutier, and Karim Morsli for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=24777Fri, 15 Feb 2019 05:09:59 -040045:51falsefullGeek Talk 2.0 Part Three - The Independents Biggest Competitor<br /> <br /> This episode will enlighten and open your eyes to who are the biggest competitors of the independent shops; how to deal with them and how to market against them. Some important stats presented shows how market share is changing. <br /> <br /> The panel includes Greg Buckley, CEO of Buckley Personalized Auto Care in Wilmington, DE, Chris Cloutier, co-owner of Golden Rule Auto Care in Dallas Texas and CEO of AutoText Me and Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD.                      RR 405: Barry Barrett – Book Review – Never Split The Difference by Chris VossRR 405: Barry Barrett – Book Review – Never Split The Difference by Chris VossBook Review of “Never Split the Difference – – Negotiating As If Your Life Depended On It”   by Chris Voss and Tahl Raz   Find it on the Books page HERE.

                      Barry Barrett covers the premise of the book that builds a foundation for negotiation on the basis of understanding the other party through empathy and active listening skills.

                      During Barry’s career as a Service Manager and top salesperson, he honed his talents in communicating with people.

                      Barry is tireless in his pursuit of excellence in the automotive industry and in all that he does. His passion for providing tools to train owners and their teams to the next level is unlimited. He is a Ziglar Legacy Certified Coach. Find Barry’s other episodes HERE.

                       

                      Key Talking Points:

                      • “Never split the difference” Chris Voss and Tahl Raz
                        • Saying “no” is the illusion of control, saying “yes” means you need to take action
                        • When you call someone and ask if it is a bad time, the initial reactive response is “no” when really you are taking action to speak further
                        • Active listening
                        • Behavior change stairway model
                          • Active listening- minimal encouragers, effective pauses, mirror questions, labeling (seems like, sounds like), paraphrasing, summarizing
                          • Empathy- calibrated tactical questions, understanding customer
                          • Build rapport
                          • Influence others to do what’s good for them and good for you
                          • Behavior change

                        • Body language- 55% of what someone conveys
                          • When selling over the phone, stand up and use gestures you would normally use. Project emotion
                          • The mouth does what the body tells it to do

                        • Self-control and emotional regulation- use happy, excited voice
                        • What type of personality are you?
                          • Analyst- methodical and diligent, speaks cold and distant, skeptical by nature
                          • Accommodator- build relationship, people pleaser
                          • Assertive – wants to be heard, tell rather than ask, once they are convinced you understand then they will listen

                        • Know why you are reading the book- what is the objective/goal? Read multiple times
                          • Underline what is important
                          • Read what you underline and write ideas on bottom
                          • Put own ideas on top, be a student
                          • Powerpoint presentation on notes


                      • Change
                        • Change something small only you would know
                        • Doesn’t have to be a huge problem
                        • Change how you feel, change your body stance


                      Resources:

                      • Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services, and equipment you’ll soon be using every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      Subscribe to a mobile listening app HERE.

                       

                      ]]>                      Book Review of “Never Split the Difference – – Negotiating As If Your Life Depended On It”   by Chris Voss and Tahl Raz   Find it on the Books page HERE.

                      Barry Barrett covers the premise of the book that builds a foundation for negotiation on the basis of understanding the other party through empathy and active listening skills.

                      During Barry’s career as a Service Manager and top salesperson, he honed his talents in communicating with people.

                      Barry is tireless in his pursuit of excellence in the automotive industry and in all that he does. His passion for providing tools to train owners and their teams to the next level is unlimited. He is a Ziglar Legacy Certified Coach. Find Barry’s other episodes HERE.

                       

                      Key Talking Points:

                      • “Never split the difference” Chris Voss and Tahl Raz
                        • Saying “no” is the illusion of control, saying “yes” means you need to take action
                        • When you call someone and ask if it is a bad time, the initial reactive response is “no” when really you are taking action to speak further
                        • Active listening
                        • Behavior change stairway model
                          • Active listening- minimal encouragers, effective pauses, mirror questions, labeling (seems like, sounds like), paraphrasing, summarizing
                          • Empathy- calibrated tactical questions, understanding customer
                          • Build rapport
                          • Influence others to do what’s good for them and good for you
                          • Behavior change

                        • Body language- 55% of what someone conveys
                          • When selling over the phone, stand up and use gestures you would normally use. Project emotion
                          • The mouth does what the body tells it to do

                        • Self-control and emotional regulation- use happy, excited voice
                        • What type of personality are you?
                          • Analyst- methodical and diligent, speaks cold and distant, skeptical by nature
                          • Accommodator- build relationship, people pleaser
                          • Assertive – wants to be heard, tell rather than ask, once they are convinced you understand then they will listen

                        • Know why you are reading the book- what is the objective/goal? Read multiple times
                          • Underline what is important
                          • Read what you underline and write ideas on bottom
                          • Put own ideas on top, be a student
                          • Powerpoint presentation on notes


                      • Change
                        • Change something small only you would know
                        • Doesn’t have to be a huge problem
                        • Change how you feel, change your body stance


                      Resources:

                      • Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services, and equipment you’ll soon be using every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      Subscribe to a mobile listening app HERE.

                       

                      ]]>                      https://remarkableresults.biz/?p=24768Tue, 12 Feb 2019 05:20:17 -040040:03falsefullBarry Barrett - Book Review - Never Split The Difference by Chris Voss<br /> <br /> Barry reviews and shows the principles of the book by Chris Voss and Tahl Raz called “Never split the difference - Negotiating As If Your Life Depended On It”.<br /> <br /> Barry covers the premise of the book that builds a foundation for negotiation on the basis of understanding the other party through empathy and active listening skills.<br /> <br /> Barry does a good job summarizing the book and bringing its principles to an aftermarket perspective.                      RR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its KindRR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its KindRodney Pierini is the President & CEO of CAWA – Representing the Automotive Parts Industry in California, Nevada and Arizona. He has held that position since 1996. Mr. Pierini has served on many auto care industry committees and groups including service as the Chair of the Alliance of State Automotive Aftermarket Associations, the Auto Care Association Board of Directors and Chair of the Auto Care Association Government Affairs Committee, to name a few. He is also a recipient of Northwood University’s Automotive Aftermarket Management Education Award.

                      Prior to his service to CAWA, Mr. Pierini served as Executive Directors of the Criminal Justice Council of San Mateo County, the California Peace Officers Association and the California Police Chiefs Association. His extensive career in association management included serving as Chair of the California Society of Association Executives and as a member of the Western Regional Advisory Committee for the American Society of Association Executives.

                      Mr. Pierini graduated from California State University – Sacramento with a Master of Arts degree in criminal justice. He was trained as a facilitator by the University Associates of San Diego and holds a California community college lifetime teaching credential. He enjoys family, cooking, golf, and travel. He is married and has two children and two grandchildren.

                      Key Talking Points:

                      • CAWA- California Automotive Wholesalers Association
                        • www.Cawa.org
                        • 800-332-2292 ext 1201
                        • admin@cawa.org

                      • Preserving high school programs
                        • Received $25,000 grant from University of Aftermarket Foundation to begin the process
                        • Creating a draft application form for grant
                        • Supply high school programs with products, tools, and resources to the classroom
                        • Provide instructors with access to industry training
                        • Goal to have everything in place by June 2019 for the fall semester  
                        • Need industry support and involvement for programs- advisory group members, speakers for classroom

                      • Raising funds to continue the program for future- Annual dinner fundraiser before AAPEX Sema
                      • Future for industry
                        • Consolidation of all levels- distribution/manufacturing
                        • Evolving with technology/e-commerce companies
                        • Unifying scholarships/receiving grants for secondary level under the same umbrella


                      Resources:

                      • Thanks to Rodney Pierni for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Rodney Pierini is the President & CEO of CAWA – Representing the Automotive Parts Industry in California, Nevada and Arizona. He has held that position since 1996. Mr. Pierini has served on many auto care industry committees and groups including service as the Chair of the Alliance of State Automotive Aftermarket Associations, the Auto Care Association Board of Directors and Chair of the Auto Care Association Government Affairs Committee, to name a few. He is also a recipient of Northwood University’s Automotive Aftermarket Management Education Award.

                      Prior to his service to CAWA, Mr. Pierini served as Executive Directors of the Criminal Justice Council of San Mateo County, the California Peace Officers Association and the California Police Chiefs Association. His extensive career in association management included serving as Chair of the California Society of Association Executives and as a member of the Western Regional Advisory Committee for the American Society of Association Executives.

                      Mr. Pierini graduated from California State University – Sacramento with a Master of Arts degree in criminal justice. He was trained as a facilitator by the University Associates of San Diego and holds a California community college lifetime teaching credential. He enjoys family, cooking, golf, and travel. He is married and has two children and two grandchildren.

                      Key Talking Points:

                      • CAWA- California Automotive Wholesalers Association
                        • www.Cawa.org
                        • 800-332-2292 ext 1201
                        • admin@cawa.org

                      • Preserving high school programs
                        • Received $25,000 grant from University of Aftermarket Foundation to begin the process
                        • Creating a draft application form for grant
                        • Supply high school programs with products, tools, and resources to the classroom
                        • Provide instructors with access to industry training
                        • Goal to have everything in place by June 2019 for the fall semester  
                        • Need industry support and involvement for programs- advisory group members, speakers for classroom

                      • Raising funds to continue the program for future- Annual dinner fundraiser before AAPEX Sema
                      • Future for industry
                        • Consolidation of all levels- distribution/manufacturing
                        • Evolving with technology/e-commerce companies
                        • Unifying scholarships/receiving grants for secondary level under the same umbrella


                      Resources:

                      • Thanks to Rodney Pierni for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=24748Fri, 08 Feb 2019 05:10:50 -040018:58falsefullA Grant that Ensures The Future of the Aftermarket.<br /> <br /> CAWA receives a $25K grant from the University of the Aftermarket. The program would consider financial assistance, accreditation support, access to automotive products for classroom use and access to industry training for the teachers. This grant will allow CAWA the resources to establish the program and serve as a model for others to implement because we believe it’s a first in the country to provide this type of support for our high school automotive teachers.<br /> <br /> Our guest Rodney Pierini is the President and CEO of CAWA - California Automotive Wholesaler’s Association. Mr. Pierini has served on many auto care industry committees and groups including serving as the Chair of the Alliance of State Automotive Aftermarket Associations, the Auto Care Association Board of Directors and Chair of the Auto Care Association Government Affairs Committee, to name a few. He is also a recipient of Northwood University’s Automotive Aftermarket Management Education Award.                      RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility.RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility.Lucas Underwood is an Automotive diagnostic specialist, shop owner, and foreman. He owns L & N Performance Auto Repair, Blowing Rock, NC  was Founded In 2008 As A Diesel Performance Shop – Over The Past 10 Years, The Facility Has Transformed Into A Full-Service Automotive Repair Facility. Offering Repairs On All Makes & Models, Gas And Diesel. Lucas was honored by ASTE as the member of the year 2018.

                      Look for Lucas’ other episodes HERE.

                       

                      Key Talking Points:

                      • Participating in schools- need input from aftermarket
                        • Speaker in classrooms
                        • Shadowing in business
                        • Opportunity to see new vehicles and attend local training events
                        • Education needs input from the independents
                        • Stop talking. Start doing. Don’t wait on someone else.
                        • Help instructors get aftermarket training.
                          • Invite them to regional training events.
                          • Encourage aftermarket training companies to invite instructors and students to attend.


                      • Training for technician
                        • Lucas provides options for a career path
                        • Keep a record of training booklets and who took the training- revisit often
                        • The shift between owner and tech. 
                          • Find solutions together instead of blaming each other.
                          • Open communication

                        • Maylan Newton said: “I’ll pay for a class on Microsoft Word because it will help them be a better computer person.”

                      • He is taking one of his team to Vision KC 2019
                        • Lucas was involved in picking classes together.

                      • Communication with your techs builds bonds and bridges to keep these two critical factions working together.
                      • Staying current with customers
                        • New shop management/DVI software- texting customers
                        • Getting new customers- Facebook advertising, perfect google reviews
                        • The influx of college students during the school year.
                          • Reach out to parents and build relationships, loaner cars, payment options


                      • Being a business owner
                        • Worry about everything when need to stand back, mistakes build character and propel the business forward
                        • Get a business coach and attend management training

                      • Success secrets
                        • Be humble
                        • Take ownership as the leader

                      • Honored by ASTE as the member of the year 2018

                      Resources:

                      • Thanks to Lucas Underwood for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services, and equipment you’ll soon be using every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      Subscribe to a mobile listening app HERE.

                      ]]>                      Lucas Underwood is an Automotive diagnostic specialist, shop owner, and foreman. He owns L & N Performance Auto Repair, Blowing Rock, NC  was Founded In 2008 As A Diesel Performance Shop – Over The Past 10 Years, The Facility Has Transformed Into A Full-Service Automotive Repair Facility. Offering Repairs On All Makes & Models, Gas And Diesel. Lucas was honored by ASTE as the member of the year 2018.

                      Look for Lucas’ other episodes HERE.

                       

                      Key Talking Points:

                      • Participating in schools- need input from aftermarket
                        • Speaker in classrooms
                        • Shadowing in business
                        • Opportunity to see new vehicles and attend local training events
                        • Education needs input from the independents
                        • Stop talking. Start doing. Don’t wait on someone else.
                        • Help instructors get aftermarket training.
                          • Invite them to regional training events.
                          • Encourage aftermarket training companies to invite instructors and students to attend.


                      • Training for technician
                        • Lucas provides options for a career path
                        • Keep a record of training booklets and who took the training- revisit often
                        • The shift between owner and tech. 
                          • Find solutions together instead of blaming each other.
                          • Open communication

                        • Maylan Newton said: “I’ll pay for a class on Microsoft Word because it will help them be a better computer person.”

                      • He is taking one of his team to Vision KC 2019
                        • Lucas was involved in picking classes together.

                      • Communication with your techs builds bonds and bridges to keep these two critical factions working together.
                      • Staying current with customers
                        • New shop management/DVI software- texting customers
                        • Getting new customers- Facebook advertising, perfect google reviews
                        • The influx of college students during the school year.
                          • Reach out to parents and build relationships, loaner cars, payment options


                      • Being a business owner
                        • Worry about everything when need to stand back, mistakes build character and propel the business forward
                        • Get a business coach and attend management training

                      • Success secrets
                        • Be humble
                        • Take ownership as the leader

                      • Honored by ASTE as the member of the year 2018

                      Resources:

                      • Thanks to Lucas Underwood for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services, and equipment you’ll soon be using every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      Subscribe to a mobile listening app HERE.

                      ]]>                      https://remarkableresults.biz/?p=24744Tue, 05 Feb 2019 05:41:12 -040038:01falsefullLucas Underwood - Take Ownership and Learn from your Mistakes. Find Humility.<br /> <br /> There are a lot of responsibilities being a business owner. You have to re-think or get advice if your policies or strategies are not working. This episode does open the discussion on self-improvement and learning from your mistakes.<br /> <br /> Lucas Underwood is an Automotive diagnostic specialist and shop owner. He owns L & N Performance Auto Repair, Blowing Rock, NC. <br /> <br /> We talk about supporting post-secondary education, technician training, the importance of communicating with your team, staying current with customer needs such as texting and what are his success secrets at this time in his life. Lucas is a millennial shop ower for the last 10 years. The road was not paved in gold.                      RR 402: Generation Z – Understanding Our Newest Employees and CustomersRR 402: Generation Z – Understanding Our Newest Employees and CustomersSara Fraser is a millennial who has a love for life, travel, and connecting with other humans!  She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center.  To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.  Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce.  When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world.

                      Key Talking Points:

                      •  Generation “Z”
                        • Born in 1990-2012
                        • Grew up with technology, internet, and social media  
                        • 25% of the population
                        • “Baby Baby Boomer”- share more in common with baby boomers than millennials-Millennials didn’t grow up with technology
                        • Do it yourself mindset- independent   
                        • Prefer face to face interaction
                        • Research before purchases- research company values and reviews
                        • Role hopper within the same company instead of job hopper- also want to start own company
                        • Have seen millennials have student debt and not get jobs they went to school for- Gen Z more eager to jump into the field they are interested in right away (technical school, online school)
                        • Want to make big changes and optimistic with flexible hours- work-life blend, working remotely
                        • Connected to each other globally with the internet and social media- 26% of Gen Z are already volunteering and getting involved, companies that donate to charities or organizations will appeal more to Gen Z employees
                        • Market to Gen Z- social media (Facebook and Instagram), 80% of Gen Z check phone before getting out of bed, it’s part of their life
                        • Look for truth and transparency in a company- what do customers say about business, real photos from business, being authentic   
                        • Multitaskers- Smartphone in the workplace as a tool


                       

                      Resources:

                      • Thanks to Sara Fraser for her contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans!  She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center.  To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.  Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce.  When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world.

                      Key Talking Points:

                      •  Generation “Z”
                        • Born in 1990-2012
                        • Grew up with technology, internet, and social media  
                        • 25% of the population
                        • “Baby Baby Boomer”- share more in common with baby boomers than millennials-Millennials didn’t grow up with technology
                        • Do it yourself mindset- independent   
                        • Prefer face to face interaction
                        • Research before purchases- research company values and reviews
                        • Role hopper within the same company instead of job hopper- also want to start own company
                        • Have seen millennials have student debt and not get jobs they went to school for- Gen Z more eager to jump into the field they are interested in right away (technical school, online school)
                        • Want to make big changes and optimistic with flexible hours- work-life blend, working remotely
                        • Connected to each other globally with the internet and social media- 26% of Gen Z are already volunteering and getting involved, companies that donate to charities or organizations will appeal more to Gen Z employees
                        • Market to Gen Z- social media (Facebook and Instagram), 80% of Gen Z check phone before getting out of bed, it’s part of their life
                        • Look for truth and transparency in a company- what do customers say about business, real photos from business, being authentic   
                        • Multitaskers- Smartphone in the workplace as a tool


                       

                      Resources:

                      • Thanks to Sara Fraser for her contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                      ]]>                      https://remarkableresults.biz/?p=24693Fri, 01 Feb 2019 05:48:35 -040025:07falsefullGeneration Z - Understanding Our Newest Employees and Customers<br /> <br /> Generation Z our newest generation born from 1990 until 1995 that are ready for the workforce and will become your customer. They are on their way to make a difference in our society and taking up leadership roles and making a difference. But how big a difference would they bring to the aftermarket industry?<br /> <br /> Our guest Sara Fraser from Haas Performance Consulting LLC. Sara will give us the skinny on our Generation Z. One of the most interesting characteristics is they have tendencies like Baby Boomers. Here is a generation that literally grew up with technology as a given in their lives. Sara says they are independent and want a work-life-blend. She will tell you how they like to be marketed to and that you’ll need to be authentic if you want them to work for you or become a customer.                      RR 401: Family Succession Part 1 – Our Future Female Shop OwnersRR 401: Family Succession Part 1 – Our Future Female Shop OwnersJacquie Walter Hower is the Director of Operations and 3rd generation at her family’s business, Zimmerman’s Automotive, in Mechanicsburg, PA. During high school and into college, Jacquie worked part-time for the company working in the Quick Lube department as a technician changing oil and maintaining customer vehicles. After her sophomore year of college, she was given the chance to become a manager for a new Quick Lube location for the company. Since then Jacquie’s love for the industry grew into a passion. As director of operations, she handles a number of different jobs such as customer service, service auditing, daily accounting, training, and community involvement/events. In the summer of 2016, Jacquie began the Aftermarket Management program at Northwood University where she hopes to complete her bachelor’s degree in two years. Jacquie is involved with the Car Care Women’s Board and sits on the board of directors at the Mechanicsburg Chamber of Commerce.  She resides in Mechanicsburg, PA with her husband, Dan, and their two young boys, Brantley (4) and Mason (2). Hear Jacquie’s Previous Episode HERE.

                      Carly Paiva is 22 years old and she has always been around the automotive business since she was 2 years old. Her parents opened Elite Auto Repair April of ’98. Due to them both trying to start a new business, she was always at the shop. She started working in the business as soon as she could. Her mom would bring home office work such as filing, making new folders for new customers, mailers and a lot of other stuff. Once she could drive, she would go after school. She went to college full time and worked around her school schedule. She attended a community college in RI where she received an associates degree in business. The longer she worked there, the more responsibilities she had. She did office work, bookkeeping, and was even a driver for awhile picking up customers, washing cars, picking up parts etc. It wasn’t just up until this year where she started writing service. Three years ago their shop joined Cecil’s Smart Group and Carly have attended many of his classes. She is currently attending one.

                      Lauren Anderson is an Executive Assistant to her dad. In her position, she gets the opportunity to learn all aspects of the business, through her dad’s experience and perspective. She also takes care of anything that her dad asks her to. She is responsible for the management of the company’s security including keys, alarm codes, login information, online presence and completing monthly reports. Her dad gave her the Freedom to speak up on any subject at any time either to make suggestions or to ask questions. Freedom to manage her own calendar, schedule, tasks, and responsibilities. She is finding solutions to setting their staff for success.

                      Key Talking Points:

                      • Know your role
                      • Know your communication style (example DISC)
                      • Mutual Respect
                      • Multiple family members need to understand the parents plan for succession that there will be one leader (president). These tough conversations must be had.
                      • Room to fail
                      • Get training on leadership and the different roles/jobs inside the company
                      • A mountain to learn, gain trust and build relationships
                      • A mentor for both the successor and successee will help.
                      • Jacquie’s mentor has been one of her best assets.
                      • Jacquie’s mentor came through the Women In Auto Care.   WIAC Website HERE.
                      • Connect and keep relationships with the instructor’ whose class you’ve attended.
                      • You will need to learn about your team’s ability to change
                      • Seize opportunities to take on projects or responsibilities
                      • Create a personal timeline   for your training and immersion into your leadership role
                      • Don’t make a change for the cause of change. You need a strong solution.
                      • Some of the ladies initiatives and accomplishments:
                        • 5 day work week.
                        • Digitized a lot of paperwork.
                        • Direct payroll deposits.
                        • Involved with the community bigger than ever – First Responders – Jacquie saw the results of that effort faster than many other programs.


                      Resources:

                      • Thanks to Carly Paiva, Jacquie Hower, and Lauren Anderson for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services and equipment you’ll soon be using every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your...]]>Jacquie Walter Hower is the Director of Operations and 3rd generation at her family’s business, Zimmerman’s Automotive, in Mechanicsburg, PA. During high school and into college, Jacquie worked part-time for the company working in the Quick Lube department as a technician changing oil and maintaining customer vehicles. After her sophomore year of college, she was given the chance to become a manager for a new Quick Lube location for the company. Since then Jacquie’s love for the industry grew into a passion. As director of operations, she handles a number of different jobs such as customer service, service auditing, daily accounting, training, and community involvement/events. In the summer of 2016, Jacquie began the Aftermarket Management program at Northwood University where she hopes to complete her bachelor’s degree in two years. Jacquie is involved with the Car Care Women’s Board and sits on the board of directors at the Mechanicsburg Chamber of Commerce.  She resides in Mechanicsburg, PA with her husband, Dan, and their two young boys, Brantley (4) and Mason (2). Hear Jacquie’s Previous Episode HERE.

                      Carly Paiva is 22 years old and she has always been around the automotive business since she was 2 years old. Her parents opened Elite Auto Repair April of ’98. Due to them both trying to start a new business, she was always at the shop. She started working in the business as soon as she could. Her mom would bring home office work such as filing, making new folders for new customers, mailers and a lot of other stuff. Once she could drive, she would go after school. She went to college full time and worked around her school schedule. She attended a community college in RI where she received an associates degree in business. The longer she worked there, the more responsibilities she had. She did office work, bookkeeping, and was even a driver for awhile picking up customers, washing cars, picking up parts etc. It wasn’t just up until this year where she started writing service. Three years ago their shop joined Cecil’s Smart Group and Carly have attended many of his classes. She is currently attending one.

                      Lauren Anderson is an Executive Assistant to her dad. In her position, she gets the opportunity to learn all aspects of the business, through her dad’s experience and perspective. She also takes care of anything that her dad asks her to. She is responsible for the management of the company’s security including keys, alarm codes, login information, online presence and completing monthly reports. Her dad gave her the Freedom to speak up on any subject at any time either to make suggestions or to ask questions. Freedom to manage her own calendar, schedule, tasks, and responsibilities. She is finding solutions to setting their staff for success.

                      Key Talking Points:

                      • Know your role
                      • Know your communication style (example DISC)
                      • Mutual Respect
                      • Multiple family members need to understand the parents plan for succession that there will be one leader (president). These tough conversations must be had.
                      • Room to fail
                      • Get training on leadership and the different roles/jobs inside the company
                      • A mountain to learn, gain trust and build relationships
                      • A mentor for both the successor and successee will help.
                      • Jacquie’s mentor has been one of her best assets.
                      • Jacquie’s mentor came through the Women In Auto Care.   WIAC Website HERE.
                      • Connect and keep relationships with the instructor’ whose class you’ve attended.
                      • You will need to learn about your team’s ability to change
                      • Seize opportunities to take on projects or responsibilities
                      • Create a personal timeline   for your training and immersion into your leadership role
                      • Don’t make a change for the cause of change. You need a strong solution.
                      • Some of the ladies initiatives and accomplishments:
                        • 5 day work week.
                        • Digitized a lot of paperwork.
                        • Direct payroll deposits.
                        • Involved with the community bigger than ever – First Responders – Jacquie saw the results of that effort faster than many other programs.


                      Resources:

                      • Thanks to Carly Paiva, Jacquie Hower, and Lauren Anderson for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services and equipment you’ll soon be using every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      Subscribe to a mobile listening app HERE.

                      ]]>https://remarkableresults.biz/?p=24660Tue, 29 Jan 2019 05:13:58 -040041:06falsefullFamily Succession Part 1 - Our Future Female Shop Owners <br /> <br /> We are talking to three millennial ladies who are geared for the succession of the family business. Many of our aftermarkets family businesses want to retire knowing that the business they have built is in safe hands, is moving forward and continues to succeed. Grooming a family member to become the CEO is a big decision and challenging journey. <br /> <br /> Our guests are young and energetic female successors; Carly Paiva from Elite Auto Repair, in Warwick, RI, Jacquie Hower from Zimmerman’s Automotive in Mechanicsburg, PA, and Lauren Anderson from Victory Auto Service and Glass in Minneapolis. They understood very well the stakes and the responsibilities. They are not shying away and have shown maturity above their young age.<br /> <br /> Carly Paiva has been actively participating in service advisory classes to better herself, Jacqui Hower recently graduated from Northwood and Lauren Anderson is finding ways and solutions to better equip her staff for success. The energy and passion of these three must make their parents proud.                      RR 400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.”RR 400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.”The 400th episode milestone for the Remarkable Results Radio Podcast would not have been possible without the support of aftermarket professionals who have embraced the podcast as an important educational and networking tool to not only grow themselves but their businesses.

                      The ability to listen to concepts, insights, trends and differing views stretches our ‘think’ and serves the reality that there are many ways to grow and prosper. Thanks for continuing to listen to the stories; the context of the aftermarket.  Carm

                      PS: Thanks to the sponsors of the podcast that also helped make this an enduring and significant educational tool.

                      The milestone panel:

                      Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.

                      Pete Rudloff is a national automotive instructor/advisor, ASA volunteer leader, nationally published technical writer and owner of both Pete’s Garage, Inc. and Blue Collar Technologies, Inc. in Newark, DE. Pete has a passion for raising the bar for the auto trade and a reputation as a friend to the general auto repair shop with many calling themselves Pete’s customer. More than just a guy who fixes cars, Pete is out to change the auto trade and how vehicle owners view auto shops with his new FlexCheck Auto Digital Vehicle Inspection Software. Listen to Pete’s previous episodes HERE.

                      Maryann Croce of Croce Transmissions in Norwalk, CT and business adviser at smallbizvantage.com. Maryann and her husband Tony combined her banking career and his automotive technical skills and bought a transmission business 15 years ago. They have 4 bays, 4 techs and one service adviser

                      As so many in the aftermarket know when husband and wife’s and families, for that matter, run a great business there are a few secrets that make it all work. Maryann talks about two of the secrets to working together; knowing your role and trust. Link to Maryann’s Previous Episodes HERE.

                      Kevin Eckler is a native New Englander who moved to New York State’s Hudson Valley with his parents back in the mid-1980s.  Kevin began his automotive career at the age of 14, pushing a broom in a mom and pop shop in Rhode Island, he attended a trade school, graduating at the top of his class and went right to work as a tech in a prestigious Porsche/Audi dealership in Cape Cod.  Kevin continued his dealership work when he moved to NY and eventually came to work for two brothers who owned Foreign Car Specialists.  When the

                      owners retired in 1995, Kevin bought the business and the rest is history. Kevin’s previous episodes HERE.

                      Ryan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth.

                      Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry.

                      Ryan has also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH. Listen to Ryan’s previous episodes HERE.

                      Richard Falco Jr. is an instructor for Carquest Technical Institute (CTI). He is an ASE Master Technician L1 with over 25 years in the auto repair industry. His technical experience includes Domestic, Asian, and European vehicles both at the dealership level and as a successful shop owner. He has instructed technicians and college students in all aspects of automotive repair and currently takes care of our customers, for CTI, throughout the southeastern U.S. Listen to Rich’s previous episodes HERE.

                      Tom Lambert, Automotive Manager at Shadetree Automotive. Tom Lambert got his start right at home.  His dad and uncles always had projects going on in the home garage.  During the summer vacation, his dad would have Tom remove engines from the vehicles that were being sent to the local machine shop for rebuilding.

                      In the past three and a half years, Tom and his dad have made strategic adjustments in the business.  They are now a $2.5 million dollar a year shop with 10% annual growth and profitability. They continue to improve every day.  Tom says he has the best team and a strong culture. In January 2017 Tom bought his dad completely out of the business.

                      Tom struggled for many years because he had lost his passion for the auto industry.  After receiving all the guidance and coaching over the past few years, he is rejuvenated and has more passion than ever and is currently doing everything he can to pay it forward to other local shop owners. Tom’s previous episodes HERE.

                      Christopher Peterson owns Northwest Automotive in Kalispell, MT. Here is his story. None of Christopher Petersen’s family members have been (to his knowledge) in the auto industry. His dad was an electrician that specialized in security systems.  Christopher remembers elementary school when the other kids on the block were playing football or basketball, right in front of his house. But not him. He was in the garage, reading his father’s college AC/DC theory book, and doing the tests at the end of each chapter.  He always thought that he would go into design because he loved building things. He even took 4 years of computer-aided drafting in high school.

                      From there, Christopher bounced around a few types of shops. He wanted to experience many different brands.  He worked in a euro shop for a while and then each of the domestic brands.  Christopher was Master Honda certified (as well as ASE Master, and L1). Honda was the first real home he felt.

                      A back injury put a serious hamper on being a line tech and he went back to the service advisor world.  But this time he was an SA at a dealer. He hated it. Not only did the bean counters in the corporate structure only see employees as percentages and production numbers, they saw customers the same way. Christopher didn’t feel he could really help people the way he thought they should be helped.

                      So it was time to find his own way….after 20 years doing it for other companies, Christopher started to do it his...]]>The 400th episode milestone for the Remarkable Results Radio Podcast would not have been possible without the support of aftermarket professionals who have embraced the podcast as an important educational and networking tool to not only grow themselves but their businesses.

                      The ability to listen to concepts, insights, trends and differing views stretches our ‘think’ and serves the reality that there are many ways to grow and prosper. Thanks for continuing to listen to the stories; the context of the aftermarket.  Carm

                      PS: Thanks to the sponsors of the podcast that also helped make this an enduring and significant educational tool.

                      The milestone panel:

                      Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes HERE.

                      Pete Rudloff is a national automotive instructor/advisor, ASA volunteer leader, nationally published technical writer and owner of both Pete’s Garage, Inc. and Blue Collar Technologies, Inc. in Newark, DE. Pete has a passion for raising the bar for the auto trade and a reputation as a friend to the general auto repair shop with many calling themselves Pete’s customer. More than just a guy who fixes cars, Pete is out to change the auto trade and how vehicle owners view auto shops with his new FlexCheck Auto Digital Vehicle Inspection Software. Listen to Pete’s previous episodes HERE.

                      Maryann Croce of Croce Transmissions in Norwalk, CT and business adviser at smallbizvantage.com. Maryann and her husband Tony combined her banking career and his automotive technical skills and bought a transmission business 15 years ago. They have 4 bays, 4 techs and one service adviser

                      As so many in the aftermarket know when husband and wife’s and families, for that matter, run a great business there are a few secrets that make it all work. Maryann talks about two of the secrets to working together; knowing your role and trust. Link to Maryann’s Previous Episodes HERE.

                      Kevin Eckler is a native New Englander who moved to New York State’s Hudson Valley with his parents back in the mid-1980s.  Kevin began his automotive career at the age of 14, pushing a broom in a mom and pop shop in Rhode Island, he attended a trade school, graduating at the top of his class and went right to work as a tech in a prestigious Porsche/Audi dealership in Cape Cod.  Kevin continued his dealership work when he moved to NY and eventually came to work for two brothers who owned Foreign Car Specialists.  When the

                      owners retired in 1995, Kevin bought the business and the rest is history. Kevin’s previous episodes HERE.

                      Ryan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth.

                      Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry.

                      Ryan has also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH. Listen to Ryan’s previous episodes HERE.

                      Richard Falco Jr. is an instructor for Carquest Technical Institute (CTI). He is an ASE Master Technician L1 with over 25 years in the auto repair industry. His technical experience includes Domestic, Asian, and European vehicles both at the dealership level and as a successful shop owner. He has instructed technicians and college students in all aspects of automotive repair and currently takes care of our customers, for CTI, throughout the southeastern U.S. Listen to Rich’s previous episodes HERE.

                      Tom Lambert, Automotive Manager at Shadetree Automotive. Tom Lambert got his start right at home.  His dad and uncles always had projects going on in the home garage.  During the summer vacation, his dad would have Tom remove engines from the vehicles that were being sent to the local machine shop for rebuilding.

                      In the past three and a half years, Tom and his dad have made strategic adjustments in the business.  They are now a $2.5 million dollar a year shop with 10% annual growth and profitability. They continue to improve every day.  Tom says he has the best team and a strong culture. In January 2017 Tom bought his dad completely out of the business.

                      Tom struggled for many years because he had lost his passion for the auto industry.  After receiving all the guidance and coaching over the past few years, he is rejuvenated and has more passion than ever and is currently doing everything he can to pay it forward to other local shop owners. Tom’s previous episodes HERE.

                      Christopher Peterson owns Northwest Automotive in Kalispell, MT. Here is his story. None of Christopher Petersen’s family members have been (to his knowledge) in the auto industry. His dad was an electrician that specialized in security systems.  Christopher remembers elementary school when the other kids on the block were playing football or basketball, right in front of his house. But not him. He was in the garage, reading his father’s college AC/DC theory book, and doing the tests at the end of each chapter.  He always thought that he would go into design because he loved building things. He even took 4 years of computer-aided drafting in high school.

                      From there, Christopher bounced around a few types of shops. He wanted to experience many different brands.  He worked in a euro shop for a while and then each of the domestic brands.  Christopher was Master Honda certified (as well as ASE Master, and L1). Honda was the first real home he felt.

                      A back injury put a serious hamper on being a line tech and he went back to the service advisor world.  But this time he was an SA at a dealer. He hated it. Not only did the bean counters in the corporate structure only see employees as percentages and production numbers, they saw customers the same way. Christopher didn’t feel he could really help people the way he thought they should be helped.

                      So it was time to find his own way….after 20 years doing it for other companies, Christopher started to do it his way. Link to Christopher’s Previous Episodes HERE.

                      Key Talking Points:

                      Kevin Eckler

                      • He was moved by so many ideas and concepts shared that he was motivated to joining a local high school advisory board, he hired a business coach is redoing his lobby

                      Ryan Clo

                      • The information age gives us a lot of power. However, if you don’t implement it is just information.
                      • Take the steps necessary, but don’t re-invent the wheel ask for help. Don’t let your ego get in the way.
                      • Find the seminar, the coach the peer to help you. So many willing to help you up your game.
                      • Once you get there you’ll be asked for your help.

                      Maryann Croce

                      • So many players of the aftermarket are represented in the podcast makes for many different ‘One Things’ to take away.
                      • It breaks down the silos in our industry by uniting the words into one whole industry perspective.
                      • Being an example of professionalism in the industry is your role.
                      • It is easy to get stuck and feel overwhelmed. Stop and listen to the stories told and get your self unstuck.

                      Dwayne Myers

                      • Dwayne had a great take-a-way in an episode that changed him when he realized he was a developer of people.
                      • The network of listeners shares the podcasts and stories as the concepts and strategies are discussed.
                      • Bringing the ideas to your team and get their buying and possibly implementation.
                      • Big take-a-ways from Academy comments from your listener is just as powerful.
                      • Measure yourself against yourself and not other peoples.

                      Peter Rudloff

                      • If you’ve only learned one thing you are doing it wrong.
                      • Pete learned that his way is OK. He is unconventional and yet is very successful.
                      • He also knows that his way isn’t the only way. He learned about how many other people do it.
                      • The podcast has shown Peter that the industry is OK. We are a good and honorable trade. He is proud that he is an auto mechanic.
                        • Our trade is valuable to the country.

                      • Listeners can see alternative futures by listening to others and their glimpse of their visions.

                      Richard Falco

                      • You can see career pathways through the different interviews.
                      • Jorge Menchu’s episode 241 was a huge ‘thing’ for him on the concept of how to learn and fill in the blanks.   Listen to Jorge’s episode HERE.

                      Christopher Peterson

                      • See’s the podcast as facilitating different methods of learning.
                      • He shifted his view in not seeing other shops as competition.
                      • An episode with Steve Miller and his book ‘Uncopyable’.
                        • What separates your shop from others.

                      • Learn to ask questions.
                      • Keep the list in the whiteboard and stick them up.

                      Tom Lambert

                      • We don’t have a shortage of hard-working people in our industry.
                      • We are so busy working hard that they do not have time to stop and try something new.
                      • You don’t know what you don’t know.
                      • Invest in learning via, the RRR podcast, classes, which business coach, etc.
                      • Tom found it cathartic to be on the show.

                      Overall

                      • Many in the industry are willing to help.
                      • Everyone’s goal is to help all ships rise. Pay it forward.

                      Resources:

                      • Thanks to Kevin Eckler, Pete Rudloff, Ryan Clo, Rich Falco, Tom Lambert, Maryann Croce, Dwayne Myers, and Christopher Peterson for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                      https://remarkableresults.biz/?p=24646Fri, 25 Jan 2019 05:10:44 -040059:57falsefull400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.<br /> <br /> Welcome to the 400th episode. I started back in March 2015 with the seed of an idea to help all ships rise in the industry. Hats off to those first 20 guests who help get this juggernaut started.<br /> <br /> Here is the panel, Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY Pete Rudloff from Pete’s Garage in Newark, DE, Ryan Clo from Dubwerx in Cincinnati, OH, Rich Falco Instructor for CTI, Tom Lambert from Shadetree Automotive in Layton, UT, Maryann Croce, Croce’s Transmission in Norwalk, CT and from Small Biz Vantage.com, Dwayne Myers, Dynamic Automotive in Frederick, Md and Christopher Petersen from Northwest Automotive in Kalispell, MT.<br /> <br /> Stories from all segments of the industry with discussions that will help invigorate, enliven and inspire you to take action or affirm your path and strategy. Podcasts are a viable resource for your continual learning game plan.RR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – OwnerRR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – OwnerThe Panel:

                      Racheal Barraclough, Service Manager at Amton Auto & Truck. She started at Amton July 2010 without a real job title. She had gone from cleaning and answering the phones to being able to run the shop herself. The best part about the job is that it is always changing and there is so much opportunity for her to grow within the company.

                      Chris Johnson, Service Manager at Total Automotive. He loves bringing customers up to speed on modern vehicle systems and maintenance needs. Explaining the value of premium parts vs cheapest fix, making sure they get their money’s worth is one of the many customer services Chris always carry.

                       

                      Nick Herberger, Service Manager at Scruggs Automotive. Scruggs Automotive Repair has been providing quality car care in Williamsville, NY since 1981. It is a family owned business delivering honest and professional automotive repair and auto maintenance services to the people of Williamsville and surrounding areas. Nick started as a detailer/car wash at Dave Smith Ford before becoming a Flat Rate Tech at Firestone Complete Auto Care. He has experience as a truck tech before becoming the Shop Manager at Scruggs.

                       

                      Key Talking Points:

                      • Trust. Never let your priorities change.
                        • When the customer greatly appreciates the job you did for them.

                      • All service business has an image problem. Trust helps to remove the negative image issue at your shop.
                      • Never ‘Think Outloud’
                      • Communication is one of the biggest responsibilities. The SA knows they are the hub of the communication wheel: Technician, Customer, Owner.
                      • A disadvantage of being a technician who is now a service adviser is you overcomplicate things to the customer.
                      • Female service advisors are becoming the norm.
                        • The female customers are very comfortable.
                        • Owners need to support their female service adviser.   

                      • A big hurdle of service advisers is to get the owner to back off and support the SA as the point person.
                        • Many legacy customers want to talk to the owner. The owner needs to pass the torch with customers.

                      • Curb appeal is so important to attract the right customer.
                      • Trusting your technician is critical to a strong relationship. Tech and SA must be on the same page. All recommendations must be real.

                       

                      Resources:


                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services and equipment you’ll soon be using every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      Subscribe to a mobile listening app HERE.

                      ]]>                      The Panel:

                      Racheal Barraclough, Service Manager at Amton Auto & Truck. She started at Amton July 2010 without a real job title. She had gone from cleaning and answering the phones to being able to run the shop herself. The best part about the job is that it is always changing and there is so much opportunity for her to grow within the company.

                      Chris Johnson, Service Manager at Total Automotive. He loves bringing customers up to speed on modern vehicle systems and maintenance needs. Explaining the value of premium parts vs cheapest fix, making sure they get their money’s worth is one of the many customer services Chris always carry.

                       

                      Nick Herberger, Service Manager at Scruggs Automotive. Scruggs Automotive Repair has been providing quality car care in Williamsville, NY since 1981. It is a family owned business delivering honest and professional automotive repair and auto maintenance services to the people of Williamsville and surrounding areas. Nick started as a detailer/car wash at Dave Smith Ford before becoming a Flat Rate Tech at Firestone Complete Auto Care. He has experience as a truck tech before becoming the Shop Manager at Scruggs.

                       

                      Key Talking Points:

                      • Trust. Never let your priorities change.
                        • When the customer greatly appreciates the job you did for them.

                      • All service business has an image problem. Trust helps to remove the negative image issue at your shop.
                      • Never ‘Think Outloud’
                      • Communication is one of the biggest responsibilities. The SA knows they are the hub of the communication wheel: Technician, Customer, Owner.
                      • A disadvantage of being a technician who is now a service adviser is you overcomplicate things to the customer.
                      • Female service advisors are becoming the norm.
                        • The female customers are very comfortable.
                        • Owners need to support their female service adviser.   

                      • A big hurdle of service advisers is to get the owner to back off and support the SA as the point person.
                        • Many legacy customers want to talk to the owner. The owner needs to pass the torch with customers.

                      • Curb appeal is so important to attract the right customer.
                      • Trusting your technician is critical to a strong relationship. Tech and SA must be on the same page. All recommendations must be real.

                       

                      Resources:

                      • Thanks to Racheal Barraclough,  Chris Johnson, and Nick Herberger for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services and equipment you’ll soon be using every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      Subscribe to a mobile listening app HERE.

                      ]]>                      https://remarkableresults.biz/?p=24599Tue, 22 Jan 2019 05:13:59 -040048:20falsefullService Talk Part 1 - The Center of the Hub: Customer - Technician - Owner<br /> <br /> Service advisors are the liaisons between the customer, technicians and the owners. Their job is one of the most important in the aftermarket service industry.<br /> Trust and Communications are the keys to building a relationship with your customer. Trusting your tech is also critical to building a strong relationship. <br /> <br /> We talk female service advisors, curb appeal, the disadvantage of being a former technician and how to get the owner to make the SA the point person, among other topics.<br /> <br /> I’m so glad to welcome Racheal Barraclough, Service Manager at Amton Auto & Truck, Chris Johnson, Service Manager at Total Automotive, and Nick Herberger, Service Manager at Scruggs Automotive.                      RR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership TransformationRR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership TransformationCorey Evaldi grew up in Buffalo, NY (Lackawanna). He owns Olmstead Auto Care, Olmstead Falls, OH. His dad had his own auto repair shop before Corey was even born. In 1988, he built the shop that is still in business today. As a kid, Corey grew up in the house next door to the family garage. The older he turned, the more interested he became in the shop and cars in general. By the age of 12, he began working for his dad. The 1st week he worked there, he would come in whenever he felt like. On Friday his pay was less than half of what was agreed upon and his dad simply said: “you didn’t come in on time”. Never was he late again.

                      He started to enjoy the electronics and troubleshooting of vehicles really young. During his junior and senior year of high school, He went to Potter Road Career and Technical Center and took the Automotive programs. His senior year had an automotive competition at ECC, local community college. He and his partner won 1st place in the competition and were awarded full-tuition scholarships to various schools. They both ended up choosing Ohio Technical College. 

                      Job hunting landed him at a gas station attendant position at BP. After 6 months or so, his manager told him he knew someone that had a garage that was looking for some help. That brought Corey to Olmsted Auto Care. From 2006 to 2014, he worked his way up from lube tech, to the service tech, to lead diagnostic tech. At that point, he was looking for his next step. He left Olmsted Auto Care to build a relationship with another shop owner who was looking to sell his business in the next few years. After 6 months or so the partnership at Olmsted Auto Care was no more and the partner left with the business was looking to retire. His feelings for Olmsted Auto Care were still pretty strong so he agreed with the owner to return as shop manager until a Buy-Sell Agreement would be done.

                      In 2015 he returned and was overwhelmed with the responsibilities of running a shop. he was a technician, service writer, accountant, clean up person, the fireman that extinguished fires all over. Beginning of 2016, he and his wife expected their 1st child. He could not keep doing what he was doing. He produced 40% of the billed hours out of 4 techs. He looked for help. Found a coaching firm that really showed him what a business owner looks like. After implementing the changes, there was extreme pushback from the existing crew. After standing firm on most things, change over was inevitable.

                      Most of Corey’s employees he has now had only been with him 3 years. At this point, he still needed more help with the business. Dave Justice from RSOT knew his now business partner and talked with us on joining RSOT. They agreed and was the best decision yet. He learned how to behave like a professional; helping him become a better leader every day. They implemented different marketing strategies, SOPs, learned how to measure and manage KPIs. Now Corey has a great team that is behind him and the decision he brings to the table. They are currently looking to add another bay. Eventually, Corey would like to grow to multiple locations.

                      Chris Machado

                      • Grew up in the dairy industry
                      • 1987 could not weather. Bellyup.
                      • Started buying and selling hay.
                      • After college. Commodity sales. Diesel trucks.Been around diesel trucks.
                      • Always used an outside shop.
                      • He came to work in 2005
                      • Other ways to maintain the fleet.
                      • He had an idea to build a business out of this.
                      • To prove he started with his dads fleet.
                      • 2012Started developing Circle M Truck and Automotive
                      • Not a tech by trade.
                      • Selling his business.
                      • 2016Built up to 7 techs
                      • The 5-year goal was to have 10 techs
                      • Had to learn how to run the business better
                      • Had to understand production and he reaches out to his NAPA people
                      • Measure and manage his labor.
                      • LPM. Labor Profit Management
                      • He implemented in June 2016Within 2 weeks he had a grip.
                      • Peace of mind.
                      • He started to tweak the bus and fine-tuned.
                      • Repair shop of tomorrow has been great
                      • They are being molded into strong business people
                      • Tripled in size revenue
                      • Increased net profits.

                      Key Talking Points
                      • Chris Machado became a master recruiter instead of master techniciansHe had to re-engineer what he had to do for his people. He realized his people were just not a number.
                      • Chris had to strengthen his bottom line so he could build his pay and program. His benefits package is worth $14.50 per hour.
                      • Chris is using radio besides social media to recruit. He is always recruiting.
                      • Chris hit his brick wall. H says everything was in need of ‘repair’; the full spectrum: sales, costs, profit, people, techs, QC, comebacks
                      • Corey’s transformation included working with his team to understand his goals and changes. He did have resistance. He realized that the business was running him.
                      • A big change was a hybrid change to individual compensation.
                      • It is in his blood to be in the bays, but he causes more havoc when he is there.
                      • He loves perfection and is addicted to winning.
                      • Entreleadership from Dave Ramsey is a favorite book
                      • Holds meetings with his people where their input is critical to the running of the business.
                      • Corey has taken on an apprentice.
                      • We all must dedicate some time to support education
                      • Will create a tool allowance based on continuous technician education and ASE Certificates.
                      • Chris likes to lead his life with no excuses.Use your energy to help people.
                      • He believes his generosity, kindness and his willingness to listen are his strong leadership traits.
                      • He has created a family culture with a strong vision.
                      • His family culture is work. It makes them feel good.
                      • A huge learning curve when they audited a shop on their recent trip to St. Louis. See Shop Tour Academy Episode 092- HEREThey looked at all aspects of the shop visit.
                      • Allowed 8 hours on day one and then 4 hours the next day to discuss
                      • All areas of the shop were visited

                      Resources:

                      • Thanks to Chris Machado and Corey Evaldi for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In  Email   Events   Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive...]]>Corey Evaldi grew up in Buffalo, NY (Lackawanna). He owns Olmstead Auto Care, Olmstead Falls, OH. His dad had his own auto repair shop before Corey was even born. In 1988, he built the shop that is still in business today. As a kid, Corey grew up in the house next door to the family garage. The older he turned, the more interested he became in the shop and cars in general. By the age of 12, he began working for his dad. The 1st week he worked there, he would come in whenever he felt like. On Friday his pay was less than half of what was agreed upon and his dad simply said: “you didn’t come in on time”. Never was he late again.

                      He started to enjoy the electronics and troubleshooting of vehicles really young. During his junior and senior year of high school, He went to Potter Road Career and Technical Center and took the Automotive programs. His senior year had an automotive competition at ECC, local community college. He and his partner won 1st place in the competition and were awarded full-tuition scholarships to various schools. They both ended up choosing Ohio Technical College. 

                      Job hunting landed him at a gas station attendant position at BP. After 6 months or so, his manager told him he knew someone that had a garage that was looking for some help. That brought Corey to Olmsted Auto Care. From 2006 to 2014, he worked his way up from lube tech, to the service tech, to lead diagnostic tech. At that point, he was looking for his next step. He left Olmsted Auto Care to build a relationship with another shop owner who was looking to sell his business in the next few years. After 6 months or so the partnership at Olmsted Auto Care was no more and the partner left with the business was looking to retire. His feelings for Olmsted Auto Care were still pretty strong so he agreed with the owner to return as shop manager until a Buy-Sell Agreement would be done.

                      In 2015 he returned and was overwhelmed with the responsibilities of running a shop. he was a technician, service writer, accountant, clean up person, the fireman that extinguished fires all over. Beginning of 2016, he and his wife expected their 1st child. He could not keep doing what he was doing. He produced 40% of the billed hours out of 4 techs. He looked for help. Found a coaching firm that really showed him what a business owner looks like. After implementing the changes, there was extreme pushback from the existing crew. After standing firm on most things, change over was inevitable.

                      Most of Corey’s employees he has now had only been with him 3 years. At this point, he still needed more help with the business. Dave Justice from RSOT knew his now business partner and talked with us on joining RSOT. They agreed and was the best decision yet. He learned how to behave like a professional; helping him become a better leader every day. They implemented different marketing strategies, SOPs, learned how to measure and manage KPIs. Now Corey has a great team that is behind him and the decision he brings to the table. They are currently looking to add another bay. Eventually, Corey would like to grow to multiple locations.

                      Chris Machado

                      • Grew up in the dairy industry
                      • 1987 could not weather. Bellyup.
                      • Started buying and selling hay.
                      • After college. Commodity sales. Diesel trucks.Been around diesel trucks.
                      • Always used an outside shop.
                      • He came to work in 2005
                      • Other ways to maintain the fleet.
                      • He had an idea to build a business out of this.
                      • To prove he started with his dads fleet.
                      • 2012Started developing Circle M Truck and Automotive
                      • Not a tech by trade.
                      • Selling his business.
                      • 2016Built up to 7 techs
                      • The 5-year goal was to have 10 techs
                      • Had to learn how to run the business better
                      • Had to understand production and he reaches out to his NAPA people
                      • Measure and manage his labor.
                      • LPM. Labor Profit Management
                      • He implemented in June 2016Within 2 weeks he had a grip.
                      • Peace of mind.
                      • He started to tweak the bus and fine-tuned.
                      • Repair shop of tomorrow has been great
                      • They are being molded into strong business people
                      • Tripled in size revenue
                      • Increased net profits.

                      Key Talking Points
                      • Chris Machado became a master recruiter instead of master techniciansHe had to re-engineer what he had to do for his people. He realized his people were just not a number.
                      • Chris had to strengthen his bottom line so he could build his pay and program. His benefits package is worth $14.50 per hour.
                      • Chris is using radio besides social media to recruit. He is always recruiting.
                      • Chris hit his brick wall. H says everything was in need of ‘repair’; the full spectrum: sales, costs, profit, people, techs, QC, comebacks
                      • Corey’s transformation included working with his team to understand his goals and changes. He did have resistance. He realized that the business was running him.
                      • A big change was a hybrid change to individual compensation.
                      • It is in his blood to be in the bays, but he causes more havoc when he is there.
                      • He loves perfection and is addicted to winning.
                      • Entreleadership from Dave Ramsey is a favorite book
                      • Holds meetings with his people where their input is critical to the running of the business.
                      • Corey has taken on an apprentice.
                      • We all must dedicate some time to support education
                      • Will create a tool allowance based on continuous technician education and ASE Certificates.
                      • Chris likes to lead his life with no excuses.Use your energy to help people.
                      • He believes his generosity, kindness and his willingness to listen are his strong leadership traits.
                      • He has created a family culture with a strong vision.
                      • His family culture is work. It makes them feel good.
                      • A huge learning curve when they audited a shop on their recent trip to St. Louis. See Shop Tour Academy Episode 092- HEREThey looked at all aspects of the shop visit.
                      • Allowed 8 hours on day one and then 4 hours the next day to discuss
                      • All areas of the shop were visited

                      Resources:

                      • Thanks to Chris Machado and Corey Evaldi for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In  Email   Events   Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

                       

                      ]]>https://remarkableresults.biz/?p=24557Fri, 18 Jan 2019 05:13:00 -040047:17falsefullShop Talk 9 - Business and Leadership Transformation I’m so glad to welcome Chris Machado from JCircle M Truck Repair, Inc. in Bakersfield, Ca and Corey Evaldi from Olmstead Auto Care, North Ridgeville, Ohio. Two leaders with contrasting style but unified in their quest for shop success. Chris leads his life with no excuses while using his energy to help people. He values generosity, kindness and willingness to listen as part of his strong leadership traits. Corey loves perfection and is addicted to winning. He holds meetings with his people where their input is critical to the running of the business. There are a lot of things covered to help you grow your leadership and business acumen only here. A bright vision of success and a hope for more businesses. Don’t miss this.                      RR 397: Acquisition Integration – A Look Inside a New Location TransitionRR 397: Acquisition Integration – A Look Inside a New Location TransitionMike Allen has been with Telle Tire since 2017. He got his start in 1999, cleaning floors and pumping gas at 15 years old, eventually working up to replacing tires, changing oil and operating a shuttle van. Now, as a manager, he absolutely loves customer interaction and providing excellent service. At home he enjoys working around the house, riding his bike or spending time outdoors with his wife, Angie and two daughters Kaylee and Courtney.

                      Key Talking Points:

                      • Industry veteran now GM of two locations of Telle Tire and has been involved in a recent acquisition.
                      • Telle Tire continues to grow.
                      • Growth presents issues:
                        • Finding good help
                        • Integrating new staff if acquisition vs a brownfield.

                      • There is always a transition time.
                      • Every transition is different.
                      • Customer interaction is important but he also has to help integrate vendors and team members.
                      • How Mike helps his team with change:
                        • Make feel as comfortable as possible. A new team will be uneasy.
                        • Be honest.
                        • Don’t immediately make huge changes.

                      • They try to find locations that fit their growth strategy.
                      • Some locations will not be successful, according to the company, right away.
                      • They will meet with the acquiring team 3 or 4 days previous to the deal.
                        • Some sellers do not do a good job of passing the torch.

                      • Pay and benefits are covered right up front. They want to make this the least of their concerns.
                        • 401K, Health, Dental, Trips, Good Vacation Time, great commission plans, Free Flights after 7 years.
                        • They want to have a compensation plan that makes it attractive to work there.

                      • You learn with each acquisition
                      • Sometimes there are tough decisions that have to be made especially if the location was under financial stress. Things will change.
                      • Challenges of re-branding
                        • Many acquisitions have been in business for many years and it can be a struggle to re-brand or the best thing to do. Especially if the former owner was a pivotal lead in the business.
                        • Some stores get a make-over right-away and some will wait depending on the acceptance of the customer.

                      • As a consolidator in the industry, it happens either looking for locations more than people are calling them to be considered for acquisition.
                        • Looking for locations with a good reputation and good reviews.

                      • They do a great job reaching out to customers in the market about what they are doing immediately with the acquisition.
                      • Having patience whether buying or selling is very important.
                      • What makes Telle tire unique,
                        • Sharp sales lobby
                        • Loaner cars
                        • Shuttle service
                        • A kiosk centers to look at the company website.
                        • Cold water
                        • Fresh fruit


                      Resources:

                      • Thanks to Mike Allen for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services and equipment you’ll soon be using every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      Subscribe to a mobile listening app HERE.

                      Mike Allen has been with Telle Tire since 2017. He got his start in 1999, cleaning floors and pumping gas at 15 years old, eventually working up to replacing tires, changing oil and operating a shuttle van. Now, as a manager, he absolutely loves customer interaction and providing excellent service. At home he enjoys working around the house, riding his bike or spending time outdoors with his wife, Angie and two daughters Kaylee and Courtney.

                      Key Talking Points:

                      • Industry veteran now GM of two locations of Telle Tire and has been involved in a recent acquisition.
                      • Telle Tire continues to grow.
                      • Growth presents issues:
                        • Finding good help
                        • Integrating new staff if acquisition vs a brownfield.

                      • There is always a transition time.
                      • Every transition is different.
                      • Customer interaction is important but he also has to help integrate vendors and team members.
                      • How Mike helps his team with change:
                        • Make feel as comfortable as possible. A new team will be uneasy.
                        • Be honest.
                        • Don’t immediately make huge changes.

                      • They try to find locations that fit their growth strategy.
                      • Some locations will not be successful, according to the company, right away.
                      • They will meet with the acquiring team 3 or 4 days previous to the deal.
                        • Some sellers do not do a good job of passing the torch.

                      • Pay and benefits are covered right up front. They want to make this the least of their concerns.
                        • 401K, Health, Dental, Trips, Good Vacation Time, great commission plans, Free Flights after 7 years.
                        • They want to have a compensation plan that makes it attractive to work there.

                      • You learn with each acquisition
                      • Sometimes there are tough decisions that have to be made especially if the location was under financial stress. Things will change.
                      • Challenges of re-branding
                        • Many acquisitions have been in business for many years and it can be a struggle to re-brand or the best thing to do. Especially if the former owner was a pivotal lead in the business.
                        • Some stores get a make-over right-away and some will wait depending on the acceptance of the customer.

                      • As a consolidator in the industry, it happens either looking for locations more than people are calling them to be considered for acquisition.
                        • Looking for locations with a good reputation and good reviews.

                      • They do a great job reaching out to customers in the market about what they are doing immediately with the acquisition.
                      • Having patience whether buying or selling is very important.
                      • What makes Telle tire unique,
                        • Sharp sales lobby
                        • Loaner cars
                        • Shuttle service
                        • A kiosk centers to look at the company website.
                        • Cold water
                        • Fresh fruit


                      Resources:


                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services and equipment you’ll soon be using every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      Subscribe to a mobile listening app HERE.

                      ]]>https://remarkableresults.biz/?p=24548Tue, 15 Jan 2019 05:13:08 -040038:19falsefullAcquisition Integration: A Look Inside a New Location Transition<br /> <br /> Mike Allen, a General Manager Telle Tires and Auto Centers tells of his first-hand experience integrating a recent acquisition. This episode will show you the processes of transition and the sensitivities in customers, people, and brand when acquiring new shops. <br /> <br /> Mike was recently involved in integration of one of Telle Tires most recent acquisition. This 10 stores 77-year-old legacy company has been on an acquisition path. Mike Allen talks about how he has lead one particular integration for the Telle family. <br /> <br /> Aftermarket Professionals and Shop Owners will find this episode useful if they plan to expand and acquire shops. We can never say that there will be no risks with integrations but Mike’s wisdom will help you understand the excitement, opportunities, and challenges that come with growth.                      RR 396: Education – Inside the Automotive Business School of CanadaRR 396: Education – Inside the Automotive Business School of CanadaBob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their business to maximize business net income.

                      Bob writes management articles for ASA’s magazine AutoInc and has developed live business management classes for ASA. He writes monthly management articles for Motor Age magazine in the USA and writes semi-monthly shop management articles for CARS Magazine. Bob’s previous episodes are HERE

                      John Jackson is a Professor in Automotive Business School of Canada, has been involved with the automotive aftermarket since the 1980s when he took a contract with the Auto Parts Sectoral Training Council as a Curriculum Designer. After working in Western Canada (Alberta and Saskatchewan) at Lakeland Interprovincial College and at the Blue Quills Native Education Centre, he eventually joined the Canadian Automotive Institute, now the Automotive Business School of Canada (ABSC).

                      John is an experienced faculty member at the ABSC and longtime humanist. Beginning with his studies in Television, Stage and Radio Arts Technology (Southern Alberta Institute of Technology), he has a Bachelor of Education Degree (Honours) (University of Calgary), a Bachelor of Arts in Social and Cognitive Anthropology (York University), a Specialist Qualification in the teaching of English as a Second Language and a Masters Degree in Theory and Policy Studies in Cognitive Philosophy (Ontario Institute for Studies in Education, University of Toronto). He is the National Treasurer of the Canadian Institute of Marketing and holds the Registered Professional Marketer (RPM) designation and is one of the few registered professional marketers in Canada.

                      John has comprehensive experience in public and private radio and television broadcasting, newspaper publishing and advertising and multi-media advertising. He also has experience in international journalism. He has lived, traveled and lectured extensively in Asia, Europe, Africa, The Middle East, and the Caribbean. Professor Jackson has been recommended to receive the Queen Elizabeth II Diamond Jubilee Medal, which recognizes those Canadians who have “made a significant contribution to a particular province, territory, region or community within Canada, or an achievement abroad that brings credit to Canada.

                      Key Talking Points :

                      • John Jackson
                        • Professor at Automotive business school of Canada- largest in Canada
                          • 500-600 students
                          • Teaches automotive aftermarket, history of automobiles, and global automotive industry
                          • Throughout Canada largest percentage of graduate employment- 93%. That is higher than any other college program in Canada. 50% of graduates are retained in industry
                          • November 20th: Aftermarket day for students: vendors/manufacturers/wholesalers come
                          • Scholarships: Gave out $91,500 and have $50,000 available
                          • Auto Show: yearly in June, attract 7-10k people, the largest student-run auto show in North America, over 300 cars on campus
                          • Co-op program: 100-150 employers willing to take a student in paid co-op position, able to get experience and learn different sectors of business


                      • Bob Greenwood
                        • Addresses students when in the area- able to connect, have discussions and answer questions
                        • Gives perspective and update on aftermarket

                      • Image of aftermarket
                        • Evolving because of technology- embracing new technology
                        • See the need for aftermarket repairs
                        • Personal electro-mechanical mobility- not all about cars and parts

                      • Transportation as a service-autonomous cars
                        • Less personal connection to vehicles


                       

                      Resources:

                      • Thanks to Bob Greenwood and Professor John Jackson for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and...]]>Bob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their business to maximize business net income.

                      Bob writes management articles for ASA’s magazine AutoInc and has developed live business management classes for ASA. He writes monthly management articles for Motor Age magazine in the USA and writes semi-monthly shop management articles for CARS Magazine. Bob’s previous episodes are HERE

                      John Jackson is a Professor in Automotive Business School of Canada, has been involved with the automotive aftermarket since the 1980s when he took a contract with the Auto Parts Sectoral Training Council as a Curriculum Designer. After working in Western Canada (Alberta and Saskatchewan) at Lakeland Interprovincial College and at the Blue Quills Native Education Centre, he eventually joined the Canadian Automotive Institute, now the Automotive Business School of Canada (ABSC).

                      John is an experienced faculty member at the ABSC and longtime humanist. Beginning with his studies in Television, Stage and Radio Arts Technology (Southern Alberta Institute of Technology), he has a Bachelor of Education Degree (Honours) (University of Calgary), a Bachelor of Arts in Social and Cognitive Anthropology (York University), a Specialist Qualification in the teaching of English as a Second Language and a Masters Degree in Theory and Policy Studies in Cognitive Philosophy (Ontario Institute for Studies in Education, University of Toronto). He is the National Treasurer of the Canadian Institute of Marketing and holds the Registered Professional Marketer (RPM) designation and is one of the few registered professional marketers in Canada.

                      John has comprehensive experience in public and private radio and television broadcasting, newspaper publishing and advertising and multi-media advertising. He also has experience in international journalism. He has lived, traveled and lectured extensively in Asia, Europe, Africa, The Middle East, and the Caribbean. Professor Jackson has been recommended to receive the Queen Elizabeth II Diamond Jubilee Medal, which recognizes those Canadians who have “made a significant contribution to a particular province, territory, region or community within Canada, or an achievement abroad that brings credit to Canada.

                      Key Talking Points :

                      • John Jackson
                        • Professor at Automotive business school of Canada- largest in Canada
                          • 500-600 students
                          • Teaches automotive aftermarket, history of automobiles, and global automotive industry
                          • Throughout Canada largest percentage of graduate employment- 93%. That is higher than any other college program in Canada. 50% of graduates are retained in industry
                          • November 20th: Aftermarket day for students: vendors/manufacturers/wholesalers come
                          • Scholarships: Gave out $91,500 and have $50,000 available
                          • Auto Show: yearly in June, attract 7-10k people, the largest student-run auto show in North America, over 300 cars on campus
                          • Co-op program: 100-150 employers willing to take a student in paid co-op position, able to get experience and learn different sectors of business


                      • Bob Greenwood
                        • Addresses students when in the area- able to connect, have discussions and answer questions
                        • Gives perspective and update on aftermarket

                      • Image of aftermarket
                        • Evolving because of technology- embracing new technology
                        • See the need for aftermarket repairs
                        • Personal electro-mechanical mobility- not all about cars and parts

                      • Transportation as a service-autonomous cars
                        • Less personal connection to vehicles


                       

                      Resources:

                      • Thanks to Bob Greenwood and Professor John Jackson for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com.

                       

                      ]]>https://remarkableresults.biz/?p=24535Fri, 11 Jan 2019 05:15:33 -040042:14falsefullEducation - Inside the Automotive Business School of Canada<br /> <br /> Listen to the story of how one Automotive Business College prepares students for an Automotive Career.<br /> <br /> Bob Greenwood, CEO of Automotive Aftermarket E-Learning Centre Ltd and Professor John Jackson from Automotive Business School of Canada. <br /> <br /> This episode will motivate you to continue your strong message to the educators who are working hard to prepare students for a career in the aftermarket. There are great ideas in this episode to drive your inspiration to keep you or get you involved in aftermarket education.<br /> <br /> We cover a lot of ground and I believe you’ll be impressed with what the Automotive Business School of Canada is doing to educate, intern and place students into the aftermarket.                      RR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry ImageRR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry ImageScott ‘Gonzo’ Weaver sold his business Superior Auto Electric in Tulsa, OK, in 2017. He had the shop for sale for a while, but a medical condition accelerated his move as he had to mothball the shop while he recovered. Scott continues to write for magazines and automotive publications. He is remodeling his home and teaching student the automotive trade. Listen to Gonzo’s previous episodes HERE.

                      Scott Pelava founded LONSDALE AUTO WORKS in 2005.  As an ASE-Certified Master Auto Technician, L-1 Advanced Engine Performance Specialist and Service Consultant, he saw the need for a more modern auto service center in the fast-growing community of Lonsdale, MN.

                      In 2015 Scott created the Auto Shop Owners Group on Facebook which today has nearly 4,000 members. Scott is also very active in the community, as he is currently a third term Lonsdale City Council Member, has held numerous leadership positions with the Boy Scouts and has served as a director of the Lonsdale Chamber of Commerce. Listen to Scott’s previous episodes HERE.

                      John Eppstein is the owner of John’s Automotive Care in San Diego, CA since 1998, admits he was a better tech than a businessman but did something about it. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year.  Hear John in our one on one interview in episode 119, 200 and Academy 003 on the Top Qualities of a Service Advisor. Listen to John’s previous episodes HERE.

                       

                      Key Talking Points:

                      • John added a second store in a ‘quick’, A very fast opportunity.
                        • He has a few regrets. One big one; never assume the previous shop’s obligations.
                        • John thanks his people for working hard to integrate his second store.

                      • Scott Pelava is considering adding a new service. Collision.
                        • There is only one collision shop is his town and 5 automotive shops.
                        • They are getting rid of the extra services they do that are not profitable.
                        • He doesn’t work on RVs in his lot one morning, but  

                      • Gonzo says so many customers come back with an unrelated problem that they feel was your problem when their vehicle was in the shop.
                        • He makes it right and in his 30 years very seldom do those customers don’t come back. He says it is like loss leader money.

                      • DVI will help prevent some customers from coming back blaming the previous repair on the current problem. DVI will create a strong baseline for the condition of the vehicle when in the shop last.
                      • John takes pictures of the dash with the door closed and the vehicle running.
                      • Security systems in the shop can help to alleviate claims. I’m some cases you don’t even have to pull the footage as long as you have it the customer may retreat.
                        • People are not trying to be dishonest it is their perceptions on things.
                        • Some people enjoy the argument with you.

                      • As an industry, our image is all over the place.
                        • Every independent will have a different look.
                        • Your image should be designed to the people you are trying to attract. (your ideal customers)
                        • All independents represent each other.
                        • You need a professional look and feel looking to attract the female customer.
                          • Clean restrooms, flowers, plants, clean exterior, and interior.

                        • Scott Pelava paved his parking lot and it did wonders for his image and for his customers accepting the prices he charges. “Operation Blacktop!”
                          • Big curb appeal increase. It made noise in the community.


                      • Ask your training partners (suppliers and association) for the classes you need.
                      • John would not be there today with his association membership, involvement in his business development group, training he has been involved with. Including joining the leadership of your associations.

                      Resources:

                      • Thanks to Gonzo, Scott Pelava and John Eppstein for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to:]]>Scott ‘Gonzo’ Weaver sold his business Superior Auto Electric in Tulsa, OK, in 2017. He had the shop for sale for a while, but a medical condition accelerated his move as he had to mothball the shop while he recovered. Scott continues to write for magazines and automotive publications. He is remodeling his home and teaching student the automotive trade. Listen to Gonzo’s previous episodes HERE.

                      Scott Pelava founded LONSDALE AUTO WORKS in 2005.  As an ASE-Certified Master Auto Technician, L-1 Advanced Engine Performance Specialist and Service Consultant, he saw the need for a more modern auto service center in the fast-growing community of Lonsdale, MN.

                      In 2015 Scott created the Auto Shop Owners Group on Facebook which today has nearly 4,000 members. Scott is also very active in the community, as he is currently a third term Lonsdale City Council Member, has held numerous leadership positions with the Boy Scouts and has served as a director of the Lonsdale Chamber of Commerce. Listen to Scott’s previous episodes HERE.

                      John Eppstein is the owner of John’s Automotive Care in San Diego, CA since 1998, admits he was a better tech than a businessman but did something about it. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year.  Hear John in our one on one interview in episode 119, 200 and Academy 003 on the Top Qualities of a Service Advisor. Listen to John’s previous episodes HERE.

                       

                      Key Talking Points:

                      • John added a second store in a ‘quick’, A very fast opportunity.
                        • He has a few regrets. One big one; never assume the previous shop’s obligations.
                        • John thanks his people for working hard to integrate his second store.

                      • Scott Pelava is considering adding a new service. Collision.
                        • There is only one collision shop is his town and 5 automotive shops.
                        • They are getting rid of the extra services they do that are not profitable.
                        • He doesn’t work on RVs in his lot one morning, but  

                      • Gonzo says so many customers come back with an unrelated problem that they feel was your problem when their vehicle was in the shop.
                        • He makes it right and in his 30 years very seldom do those customers don’t come back. He says it is like loss leader money.

                      • DVI will help prevent some customers from coming back blaming the previous repair on the current problem. DVI will create a strong baseline for the condition of the vehicle when in the shop last.
                      • John takes pictures of the dash with the door closed and the vehicle running.
                      • Security systems in the shop can help to alleviate claims. I’m some cases you don’t even have to pull the footage as long as you have it the customer may retreat.
                        • People are not trying to be dishonest it is their perceptions on things.
                        • Some people enjoy the argument with you.

                      • As an industry, our image is all over the place.
                        • Every independent will have a different look.
                        • Your image should be designed to the people you are trying to attract. (your ideal customers)
                        • All independents represent each other.
                        • You need a professional look and feel looking to attract the female customer.
                          • Clean restrooms, flowers, plants, clean exterior, and interior.

                        • Scott Pelava paved his parking lot and it did wonders for his image and for his customers accepting the prices he charges. “Operation Blacktop!”
                          • Big curb appeal increase. It made noise in the community.


                      • Ask your training partners (suppliers and association) for the classes you need.
                      • John would not be there today with his association membership, involvement in his business development group, training he has been involved with. Including joining the leadership of your associations.

                      Resources:

                      • Thanks to Gonzo, Scott Pelava and John Eppstein for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.

                      This is your chance to: network with experts in the industry, discover the latest innovations that will help you stay market competitive, and learn more about the new products, services and equipment you’ll soon be using every day.

                      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.

                      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

                      Subscribe to a mobile listening app HERE.

                       

                      ]]>https://remarkableresults.biz/?p=24493Tue, 08 Jan 2019 05:14:22 -040051:18falsefullShop Talk 8 - Second Shop Challenge - The Power of Blacktop - Industry Image<br /> <br /> I’m so glad to welcome John Eppstein from John’s Automotive Care in San Diego, CA, Scott Pelava from Lonsdale Auto Works in Lonsdale, MN, and former shop owner Scott ‘Gonzo’ Weaver, Scott has added trainer to his resume and continues to be a recognized writer in our industry, I’m sure you know of Gonzo’s Tool Box. <br /> <br /> John tells us about his recent new location and a few challenges he didn’t anticipate, Scott Pelava has an idea to add a service to his shop that many would not agree with and Gonzo shares his wisdom of the ages. We also get into our industry image. A lot to chew on.<br /> <br /> A bright and interesting moment is the talk about blacktop. Don’t miss this.                      RR 394: What Quality Employees Really Want – Results From a Technician SurveyRR 394: What Quality Employees Really Want – Results From a Technician SurveyTom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late 60’s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.

                      Key Talking Points:

                      • Automotive Management Network releases one new survey every two weeks
                        • A great source of information on a variety of subjects.

                      • What quality employees want from technician’s perspective – Automotive Management Network
                        • Appreciation
                          • Are employers saying ‘thank you’ enough?  
                          • Tom touches base with every employee every day- either face to face or digitally  

                        • Pay
                          • 80% of aftermarket is not flat rate: majority pay is bonuses and incentives  

                        • Are there enough cars to service
                        • Correct Equipment
                        • Clean Shop
                          • Organized, dry, warm, noise levels etc


                      • What are the most common reasons for technicians to be fired from a shop owners perspective
                        • Poor work quality
                        • Being late or not showing up to work at all
                        • Dishonesty- with both employees and employers  
                        • Low production
                        • Refuses to follow shop policies and procedures  

                      • Quitting technician job
                        • Not enough pay- but is improving due to supply and demand of technicians
                        • Employer dishonest
                        • Unfair pay system
                        • Labor time too low
                        • Employer/coworkers hard to work with

                      • As technician what would make you change jobs
                        • Health insurance
                        • No weekend/evening hours
                        • 401K

                      • Top complaints as a technician
                        • Cutting and reduced labor times
                        • Pay system
                        • Politics in large organization
                        • Tools required
                        • Health insurance

                      • Importance of training
                        • Tom pays $20/hour seat time for going to classes fo


                      Link to Automotive Management Network HERE.

                      Resources:

                      • Thanks to Tom Ham for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts and technologies for your business. The event also offers advanced...]]>Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late 60’s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.

                      Key Talking Points:

                      • Automotive Management Network releases one new survey every two weeks
                        • A great source of information on a variety of subjects.

                      • What quality employees want from technician’s perspective – Automotive Management Network
                        • Appreciation
                          • Are employers saying ‘thank you’ enough?  
                          • Tom touches base with every employee every day- either face to face or digitally  

                        • Pay
                          • 80% of aftermarket is not flat rate: majority pay is bonuses and incentives  

                        • Are there enough cars to service
                        • Correct Equipment
                        • Clean Shop
                          • Organized, dry, warm, noise levels etc


                      • What are the most common reasons for technicians to be fired from a shop owners perspective
                        • Poor work quality
                        • Being late or not showing up to work at all
                        • Dishonesty- with both employees and employers  
                        • Low production
                        • Refuses to follow shop policies and procedures  

                      • Quitting technician job
                        • Not enough pay- but is improving due to supply and demand of technicians
                        • Employer dishonest
                        • Unfair pay system
                        • Labor time too low
                        • Employer/coworkers hard to work with

                      • As technician what would make you change jobs
                        • Health insurance
                        • No weekend/evening hours
                        • 401K

                      • Top complaints as a technician
                        • Cutting and reduced labor times
                        • Pay system
                        • Politics in large organization
                        • Tools required
                        • Health insurance

                      • Importance of training
                        • Tom pays $20/hour seat time for going to classes fo


                      Link to Automotive Management Network HERE.

                      Resources:

                      • Thanks to Tom Ham for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com.

                       

                      ]]>https://remarkableresults.biz/?p=24474Fri, 04 Jan 2019 05:27:42 -040037:21falsefullWhat Quality Employees Really Want - Results From a Technician Survey<br /> <br /> Join Tom Ham from Auto Centric and Automotive Management Network (AMN)as we talk about the results of a few surveys from AMN that deal with the technicians perspective on their satisfaction and needs of their job and employer.<br /> <br /> We dive into technician related surveys about common reasons for techs to be fired, what quality employees really want, why technicians quit and why would techs change jobs and finally technician complaints.                      RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.Matthew Roayaee is franchise owner of Auto Check- Cypress Station in Houston, TX.  Matthew’s shop is equipped to do ADAS calibrations. He says ADAS is the Next Big Thing.  (ADAS- Advanced Driver Assistance Systems)

                      Learn why Matthew Roayaee decided to invest in ADAS calibration. You’re going to get his perspectives on his challenges, what he recommends shop owners do to meet this head on and other wide open topics like barriers to entry, and training among other important issues. Check out Matthew’s other episodes HERE.

                      Key Talking Points:

                      • Constantly reinvesting in business with the latest technology and machines
                        • Need the right tools and equipment to be efficient- employees come to work “to play” because they enjoy what they do  
                        • Started doing work with ADAS in 2015
                        • Marketed shop as ADAS calibration shop

                      • Vehicle re-calibration knowledge
                        • Example: 2015 Cadillac Escalade- has two sensors behind the bumper, if bumper needs to be removed for repair (change radiator) then calibration needs to be adjusted
                        • If the customer refuses calibration work then Matthew will do it anyway and will not charge because of safety issues
                        • OE Service Guides state car needs to be calibrated after certain repairs  
                        • Training for ADAS- Vendor training (Worldpac)

                      • Many people do not know they have ADAS features.
                      • Learning curve
                        • Manufacturers need to improve the system for re-calibration- can currently take hours to accomplish
                        • Certification/state inspection for future
                        • Many customers don’t even know they have ADAS system in their car
                        • Should the independents hold ADAS classes once a month to counsel their customers on their tech features?

                      • Barrier to entry
                        • But many body shops cannot support ADAS
                          • Don’t have space required

                        • The technician   needs to get paid at least $40/hour
                        • Equipment required
                        • Requirements
                          • Whoever does it must be properly trained and understand how the systems work
                          • Must have the right tools
                          • The right environment
                            • Air-conditioned
                            • Proper lighting
                            • Clean
                            • Enough space

                          • There are a few unknowns such as weather being a factor and being able to drive the car straight at XX miles per hour.  A big challenge.


                      • Create a niche business to do ADAS calibration that will be supported by the marketplace.
                      • Fees for this commercial customers
                        • Camera calibration $170
                        • Lane departures/blind spot $170
                        • Front ADAS $350

                      • OE Glass vs Aftermarket
                      • Prices of ADAS hardware is expensive today.
                      • Matthew is attending all ADAS training venues.
                      • ADAS if the next big thing.    

                      Resources:

                      • Thanks to Matthew Roayaee for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                      Key Talking Points:

                      • Constantly reinvesting in business with the latest technology and machines
                        • Need the right tools and equipment to be efficient- employees come to work “to play” because they enjoy what they do  
                        • Started doing work with ADAS in 2015
                        • Marketed shop as ADAS calibration shop

                      • Vehicle re-calibration knowledge
                        • Example: 2015 Cadillac Escalade- has two sensors behind the bumper, if bumper needs to be removed for repair (change radiator) then calibration needs to be adjusted
                        • If the customer refuses calibration work then Matthew will do it anyway and will not charge because of safety issues
                        • OE Service Guides state car needs to be calibrated after certain repairs  
                        • Training for ADAS- Vendor training (Worldpac)

                      • Many people do not know they have ADAS features.
                      • Learning curve
                        • Manufacturers need to improve the system for re-calibration- can currently take hours to accomplish
                        • Certification/state inspection for future
                        • Many customers don’t even know they have ADAS system in their car
                        • Should the independents hold ADAS classes once a month to counsel their customers on their tech features?

                      • Barrier to entry
                        • But many body shops cannot support ADAS
                          • Don’t have space required

                        • The technician   needs to get paid at least $40/hour
                        • Equipment required
                        • Requirements
                          • Whoever does it must be properly trained and understand how the systems work
                          • Must have the right tools
                          • The right environment
                            • Air-conditioned
                            • Proper lighting
                            • Clean
                            • Enough space

                          • There are a few unknowns such as weather being a factor and being able to drive the car straight at XX miles per hour.  A big challenge.


                      • Create a niche business to do ADAS calibration that will be supported by the marketplace.
                      • Fees for this commercial customers
                        • Camera calibration $170
                        • Lane departures/blind spot $170
                        • Front ADAS $350

                      • OE Glass vs Aftermarket
                      • Prices of ADAS hardware is expensive today.
                      • Matthew is attending all ADAS training venues.
                      • ADAS if the next big thing.    

                      Resources:

                      • Thanks to Matthew Roayaee for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      Subscribe to a mobile listening app HERE.

                       

                      ]]>https://remarkableresults.biz/?p=24433Tue, 01 Jan 2019 05:31:48 -040045:32falsefullADAS is the Next Big Thing. Advice from an ADAS Calibration Shop. <br /> <br /> Matthew Roayaee is franchise owner of Auto Check- Cypress Station in Katy, TX. Matthew brings his insights as an ADAS calibration shop. Matthew made the investment in ADAS calibration and he shares his strategy and challenges for being an early adopter.<br /> <br /> Learn why Matthew Roayaee decided to invest in ADAS calibration. You’re going to get his perspectives on his challenges, what he recommends shop owners do to meet this head on and other wide open topics like barriers to entry, and training among other important issues.                      RR 392: Shop Talk 7 – The Leading LadiesRR 392: Shop Talk 7 – The Leading LadiesThe Panel are members of ATI’s female only twenty group the ‘Leading Ladies’. Pictured above Shelle Bennett, Judi Haglin and Kelli Weatherby.

                       

                      Judi Haglin and husband Dana own Haglin Automotive Inc., a full-service auto repair shop in Boulder, CO, and they’ve been leaders in the Boulder auto repair industry since 1981.

                      Judi and Dana have a super working relationship and they pay attention to details, share a core value; ‘Everyone Speaks’ that is part of their strong business culture.

                      They received Motor Age’s Top Shop honor in 2015. Key to their success is they know their roles and together make a strong business owner. They say, “Fixing cars is secondary, we are primarily solving our customer’s problems”. Previous episodes HERE.

                       

                      Kelli Weatherby co-owner, with husband Lee, in Accurate Automotive, Inc. in Mesa, AZ. Accurate Automotive was founded in July 1994

                      Their time building Accurate Automotive, Inc. has been very adventurous. Along the way they have been fortunate to have received awards but mostly Kelli treasures her involvement in ATI and being a part of the sole all women 20 groups, Leading Ladies.  

                      Kelli is the mother of 2. Morgan (daughter), Corbin (Son) both married now and working in their careers. Corbin is a father of 3 which makes me a Nana who LOVES to spoil her little’s!!!   Listen to Kelli’s previous episodes HERE.

                       

                      Shelle Bennett Mike’s Kars, Inc. Gettysburg, PA and her husband Mike purchased the business from Shelle’sparents in 2001.  (Her parents started the business in the late ’70s.)  Shelle joined the business in 2003 to help continue the transition from parent to child.  As we transitioned, grew the business and made it more efficient, Mike needed another challenge and became a coach with ATI.  At that time my parents had been out of the business for a few years and that left me at the helm.  So … since spring of 2011 I have been solo – of course with Mike, my ATI coach and the Leading Ladies 20 Group a phone call or text away for support. The shop has 4 bays, 3 techs, 2 service advisors, 1 admin assistant.

                       

                      Key Talking Points:

                      • Women owners in an ATI twenty group.
                      • They work hard in their group and they have homework and it is frowned upon if it is not done.
                      • They’ll do a zoom meeting and they have a private Facebook Group.
                      • They collectively read a book and then discuss their take-a-ways.
                      • Business Culture is very important to this group.
                      • They love to talk business.
                      • Confidence is a great result of the twenty group.
                      • They’ve used the Bird Test to evaluate their compatibility to their teams and each other. Knowing each other’s unique and distinctive traits that clarify personality and innermost being.  
                      • The power of the group is the group. We are safe inside the group. We have a safe learning environment.
                      • The secret to the success of the business is YOU.
                      • Give your team a voice in changes in the business.
                      • Too many shop owners do not have humility in order to make a change and grow their company.
                        • They need to look up and start to network.
                        • Start looking long term and not on getting out. This mentality will not help grow your business.
                        • Get involved locally.

                      • Fear of sharing holds shop owners back.
                        • There is enough cars/work for everyone.
                        • Business is a forever rollercoaster of opportunities and challenges
                        • Let your vendors know you are an open shop   

                      • Technology will be an extremely important factor to pay attention to.
                        • E-commerce with parts buying issues will become factors in our business plans
                        • Installing customer parts will become an issue to deal with.
                        • Is it possible to sell ‘labor’ online and sell a package of hours to the consumer?


                      Get in touch with Judi, Shelle, and Kelli via Carm’s email HERE.

                       

                      Resources:

                      • Thanks to Shelle Bennett, Judi Haglin and Kelli Weatherby for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                       

                      Subscribe to a mobile listening app HERE.

                      HERE.

                       

                      Kelli Weatherby co-owner, with husband Lee, in Accurate Automotive, Inc. in Mesa, AZ. Accurate Automotive was founded in July 1994

                      Their time building Accurate Automotive, Inc. has been very adventurous. Along the way they have been fortunate to have received awards but mostly Kelli treasures her involvement in ATI and being a part of the sole all women 20 groups, Leading Ladies.  

                      Kelli is the mother of 2. Morgan (daughter), Corbin (Son) both married now and working in their careers. Corbin is a father of 3 which makes me a Nana who LOVES to spoil her little’s!!!   Listen to Kelli’s previous episodes HERE.

                       

                      Shelle Bennett Mike’s Kars, Inc. Gettysburg, PA and her husband Mike purchased the business from Shelle’sparents in 2001.  (Her parents started the business in the late ’70s.)  Shelle joined the business in 2003 to help continue the transition from parent to child.  As we transitioned, grew the business and made it more efficient, Mike needed another challenge and became a coach with ATI.  At that time my parents had been out of the business for a few years and that left me at the helm.  So … since spring of 2011 I have been solo – of course with Mike, my ATI coach and the Leading Ladies 20 Group a phone call or text away for support. The shop has 4 bays, 3 techs, 2 service advisors, 1 admin assistant.

                       

                      Key Talking Points:

                      • Women owners in an ATI twenty group.
                      • They work hard in their group and they have homework and it is frowned upon if it is not done.
                      • They’ll do a zoom meeting and they have a private Facebook Group.
                      • They collectively read a book and then discuss their take-a-ways.
                      • Business Culture is very important to this group.
                      • They love to talk business.
                      • Confidence is a great result of the twenty group.
                      • They’ve used the Bird Test to evaluate their compatibility to their teams and each other. Knowing each other’s unique and distinctive traits that clarify personality and innermost being.  
                      • The power of the group is the group. We are safe inside the group. We have a safe learning environment.
                      • The secret to the success of the business is YOU.
                      • Give your team a voice in changes in the business.
                      • Too many shop owners do not have humility in order to make a change and grow their company.
                        • They need to look up and start to network.
                        • Start looking long term and not on getting out. This mentality will not help grow your business.
                        • Get involved locally.

                      • Fear of sharing holds shop owners back.
                        • There is enough cars/work for everyone.
                        • Business is a forever rollercoaster of opportunities and challenges
                        • Let your vendors know you are an open shop   

                      • Technology will be an extremely important factor to pay attention to.
                        • E-commerce with parts buying issues will become factors in our business plans
                        • Installing customer parts will become an issue to deal with.
                        • Is it possible to sell ‘labor’ online and sell a package of hours to the consumer?


                      Get in touch with Judi, Shelle, and Kelli via Carm’s email HERE.

                       

                      Resources:

                      • Thanks to Shelle Bennett, Judi Haglin and Kelli Weatherby for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                       

                      Subscribe to a mobile listening app HERE.

                       

                      ]]>https://remarkableresults.biz/?p=24420Fri, 28 Dec 2018 05:25:12 -040043:39falsefullShop Talk 7 -Leading Ladies<br /> <br /> Judi Haglin, from Haglin Automotive, Boulder CO, Shelle Bennett, from Mike’s Kars in Gettysburg, PA and Kelli Weatherby from Accurate Automotive in Mesa, AZ.<br /> <br /> These three ladies are members of an ATI twenty group that is called Leading Ladies. They are proud of their numbers. They are the top twenty group in performance within the ATI program. How is that for ‘strength in numbers’.<br /> <br /> We had a really relaxed and wide open chat in the AAPEX18 Studio where we touched on the disciplines they have in their 20 group, what they believe is the secret to a successful business, finding your humility will change your world, and why the fear of sharing hold businesses back. There is plenty more especially the talk on the secret sauce.                      RR 391: What Happens When a Technician Becomes a Customer for Automotive Repair.RR 391: What Happens When a Technician Becomes a Customer for Automotive Repair.Pete Meier is an ASE certified Master Technician and sponsoring member of iATN. He has over 35 years of practical experience as a technician and educator, covering a wide variety of makes and models. Now, as Director of Training for the UBM Advanstar Automotive Group, which includes Motor Age, ABRN, Aftermarket Business World and Dealer News, his primary goal is to bring working technicians the information they need to succeed. Listen to Pete’s previous episodes HERE.

                       

                      Key Talking Points:

                      • They are blessed that many of their contributors are working techs.
                      • They serve 100,000 shops in the United States which is why the accuracy of every article is critical.
                      • Pete needed new tires for this truck because in his own shop he does not have a tire machine.
                        • Purchased online with a 35% off coupon and set the appointment.
                        • Went to get tires changed- wanted alignment checked and had to ask to have it done
                          • Missed service opportunity
                          • No process for customer service  


                      • Training for techs
                        • If you are employed at a shop that will not support time off for training or assistance in funding for training, there are a lot of other shops that will. Go find them.
                        • The only way to keep passion and rise in the industry, find a shop that mirrors your same passion and goals
                        • Shop owners- need to be a part of the industry advisory council for local high schools and colleges.  

                      • Manage your customer service- test your culture
                        • Phone shop your locations
                        • Ask female to shop business to see how they are serviced


                       

                      Resources:

                      • Thanks to Pete Meier for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                       

                      Subscribe to a mobile listening app HERE.

                       

                      ]]>                      Pete Meier is an ASE certified Master Technician and sponsoring member of iATN. He has over 35 years of practical experience as a technician and educator, covering a wide variety of makes and models. Now, as Director of Training for the UBM Advanstar Automotive Group, which includes Motor Age, ABRN, Aftermarket Business World and Dealer News, his primary goal is to bring working technicians the information they need to succeed. Listen to Pete’s previous episodes HERE.

                       

                      Key Talking Points:

                      • They are blessed that many of their contributors are working techs.
                      • They serve 100,000 shops in the United States which is why the accuracy of every article is critical.
                      • Pete needed new tires for this truck because in his own shop he does not have a tire machine.
                        • Purchased online with a 35% off coupon and set the appointment.
                        • Went to get tires changed- wanted alignment checked and had to ask to have it done
                          • Missed service opportunity
                          • No process for customer service  


                      • Training for techs
                        • If you are employed at a shop that will not support time off for training or assistance in funding for training, there are a lot of other shops that will. Go find them.
                        • The only way to keep passion and rise in the industry, find a shop that mirrors your same passion and goals
                        • Shop owners- need to be a part of the industry advisory council for local high schools and colleges.  

                      • Manage your customer service- test your culture
                        • Phone shop your locations
                        • Ask female to shop business to see how they are serviced


                       

                      Resources:

                      • Thanks to Pete Meier for his contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                       

                      Subscribe to a mobile listening app HERE.

                       

                      ]]>                      https://remarkableresults.biz/?p=24405Tue, 25 Dec 2018 05:15:57 -040037:16falsefullWhat Happens When a Technician Becomes a Customer for Automotive Repair.<br /> <br /> Pete Meir, Director of Training for the UBM Advanstar Automotive Group, which includes Motor Age magazine, wrote a story “When a Technician Becomes a Customer for Automotive Repair Service.” You can only imagine the implications and ramifications this implores. <br /> <br /> When Pete needed tires for his truck he became a customer. He was not delighted with the service he was given and it drove him to write about it. He may have never written it if he had a satisfying and complete service experience. It’s tough to be in this industry and not judge your own personal experiences and standards against all others.<br /> <br /> Training and Customer Service are the very processes that needed improvement and constant adjustment to meeting trends and everyday situations. Having this can equip a technician and service adviser in most decision making situations.                      RR 390: DATA – How Understanding Search Habits Will Help Grow New CustomersRR 390: DATA – How Understanding Search Habits Will Help Grow New CustomersAl Haberstroh, a partner, and Chief Strategy Officer at MontAd Media, a data marketing company serving the auto aftermarket

                      Al Haberstroh is a partner and Chief Strategy Officer at MontAd Media, a data marketing company serving the auto aftermarket. He has over 25 years of experience driving business for companies in the retail, manufacturing, and service industries.

                      In his career, Al has developed numerous innovative, revenue-driving solutions for marketers of all sizes.  He was an early adopter of content and database marketing and was instrumental in the development of two new proprietary marketing tools for the aftermarket; Shop Reach 360 and Audience ID.

                      MontAd Media is the agency for the successful Know Your Parts Campaign developed for the AASA.  Al and his team developed and manage the Know Your Parts website, which gets around 150,000 visits a month from repair professionals and high-value DIY consumers.

                      Al is a frequent speaker and presenter at marketing and aftermarket events and is a former President of The Automotive Communications Council.  Al’s Previous Episodes HERE.

                      Key Talking Points:

                      • Tracking data- based on content and relevance
                        • Consumers do more research prior to purchasing anything-specifically for their vehicle make and model  
                        • Discovered high demand in parts for August- might be a trend to monitor in years to come
                        • Using data for commercial target audiences, market planning, understanding consumer behavior   
                        • Need to address what your audience is looking for

                      • “Know your parts” website
                        • Optimize content for problems the technician faces with parts- problem-solving content

                      • Control your own brand
                        • Your brand is every interaction you have with a customer-employees, physical building, social media, signage etc


                      Resources:

                      • Thanks to Al Haberstroh for his contribution to the aftermarket’s premier podcast.
                      • Know You Parts Website HERE.
                      • MontADWebsite HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                      ]]>                      Al Haberstroh, a partner, and Chief Strategy Officer at MontAd Media, a data marketing company serving the auto aftermarket

                      Al Haberstroh is a partner and Chief Strategy Officer at MontAd Media, a data marketing company serving the auto aftermarket. He has over 25 years of experience driving business for companies in the retail, manufacturing, and service industries.

                      In his career, Al has developed numerous innovative, revenue-driving solutions for marketers of all sizes.  He was an early adopter of content and database marketing and was instrumental in the development of two new proprietary marketing tools for the aftermarket; Shop Reach 360 and Audience ID.

                      MontAd Media is the agency for the successful Know Your Parts Campaign developed for the AASA.  Al and his team developed and manage the Know Your Parts website, which gets around 150,000 visits a month from repair professionals and high-value DIY consumers.

                      Al is a frequent speaker and presenter at marketing and aftermarket events and is a former President of The Automotive Communications Council.  Al’s Previous Episodes HERE.

                      Key Talking Points:

                      • Tracking data- based on content and relevance
                        • Consumers do more research prior to purchasing anything-specifically for their vehicle make and model  
                        • Discovered high demand in parts for August- might be a trend to monitor in years to come
                        • Using data for commercial target audiences, market planning, understanding consumer behavior   
                        • Need to address what your audience is looking for

                      • “Know your parts” website
                        • Optimize content for problems the technician faces with parts- problem-solving content

                      • Control your own brand
                        • Your brand is every interaction you have with a customer-employees, physical building, social media, signage etc


                      Resources:

                      • Thanks to Al Haberstroh for his contribution to the aftermarket’s premier podcast.
                      • Know You Parts Website HERE.
                      • MontADWebsite HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                      ]]>                      https://remarkableresults.biz/?p=24384Fri, 21 Dec 2018 05:15:20 -040035:38falsefullDATA - How Understanding Search Habits Will Help Grow New Customers<br /> <br /> Al Haberstroh, a partner and Chief Strategy Officer at MontAd Media has developed numerous innovative, revenue-driving solutions for marketers of all sizes. He was an early adopter of content and database marketing and was instrumental in the development of two new proprietary marketing tools for the aftermarket; Shop Reach 360 and Audience ID.<br /> <br /> Al knows that data will help drive traffic to the aftermarket. They key will be to interpret the data and use it to engage with customers who are searching for problem solutions.<br /> <br /> This is episode is the answer to most questions regarding tracking data and its content and relevance. Monitoring the trends and movement with months and months of data can offer you a confident approach in assessing the products and services you offer. It is like reading the future and being a psychic using data analysis.                      RR 389: The Art of Successful MentoringRR 389: The Art of Successful MentoringDr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group.  He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.

                      I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership. John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including Management Development, Leadership Development, Personal Development, and Team Development among others.

                      John is the author of the book: The Human Side, Human Touch Leadership in a High Tech World and the creator and thought leader behind the book: A Woman “s Perspective on Leadership!!

                      An adjunct Professor at the University of the Aftermarket, listed in Who s Who in Training and Development and in the Automotive Hall of Fame. John is also an Executive Coach to many aftermarket leaders. Find John’s other episodes HERE.

                      Order John’s books here: Orgdevgroup@gmail.com

                       

                      Aaron Shaffer began his career with KYB in 2002 as a Territory Sales Manager after working in several auto parts stores. In 2003, Shaffer was promoted to manage the introduction of KYB into an auto parts wholesaler with 300 locations.

                      In 2004, he relocated to KYB’s headquarters in Addison Illinois, where he was named Customer Service Manager. In this role, he managed a team of 11, improving policies and procedures to adjust to KYB’s growing aftermarket business. Mid-way through 2005 Shaffer became KYB’s Marketing Manager. As Marketing Manager, his responsibilities included Advertising, Public Relations, and Pricing. He helped to create KYB’s first National Marketing Calendar, and was involved in many special projects including the launch of KYB’s complete corner assembly, Strut-Plus, and the introduction of KYB’s service provider-focused training initiatives.

                      In 2010 Shaffer relocated to Washington DC to work directly with channel partners on the east coast. He assisted with KYB’s service provider training programs and was later promoted Business Development Manager, working directly with several key national account distribution partners. The Import Vehicle Community recognized Shaffer with the Young Executive of the Year Award in 2016.

                      Shaffer recently moved to Indianapolis to work out of KYB’s North American Headquarters and was named the Director of Product and Marketing. He is responsible for new product development and introductions as well as marketing materials, national promotions and all public relations activity

                      Shaffer holds a BBA in Economics from Northwood University.  He is a lifelong automotive enthusiast and has been active in Motorsports competing in 24 Hours of Lemons events as well as racing sprint cars. Aaron is married to Jennifer Louie Shaffer.

                      Key Talking Points:

                      • It helps the Mentee on the road to Self – Awareness !!
                        • Their Values, strengths, and areas that need improvement !!
                        • And probes what they are passionate about !!
                        • External self-awareness is how other people see us !!  It is indeed a journey to learn about one”s self !!
                        • The goal is Professional and Personal Growth !! Only about 15 percent of the population has a true sense of Self- Awareness !!!  It involves Trust and Courage !!

                      • Mentoring from both sides, people who have mentored me; Mike Howarth, Mac McGovern and Dr. John Passante and people I have helped and coached
                      • The importance of a plan and setting aside specific times to meet. Having a brief agenda is also helpful
                      • Always asking mentees questions, always challenging their thought process and most importantly standing with them when they fail. I believe that a lot of today’s younger employees really lack confidence.
                      • Importance of investing in people, because you can’t poach people who know more about your business

                      Resources:

                      • Thanks toDr. John Passante and Aaron Shaffer for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                       

                      If you are not mobile, then listen on your favorite listening app HERE.

                      ]]>                      Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group.  He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.

                      I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership. John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including Management Development, Leadership Development, Personal Development, and Team Development among others.

                      John is the author of the book: The Human Side, Human Touch Leadership in a High Tech World and the creator and thought leader behind the book: A Woman “s Perspective on Leadership!!

                      An adjunct Professor at the University of the Aftermarket, listed in Who s Who in Training and Development and in the Automotive Hall of Fame. John is also an Executive Coach to many aftermarket leaders. Find John’s other episodes HERE.

                      Order John’s books here: Orgdevgroup@gmail.com

                       

                      Aaron Shaffer began his career with KYB in 2002 as a Territory Sales Manager after working in several auto parts stores. In 2003, Shaffer was promoted to manage the introduction of KYB into an auto parts wholesaler with 300 locations.

                      In 2004, he relocated to KYB’s headquarters in Addison Illinois, where he was named Customer Service Manager. In this role, he managed a team of 11, improving policies and procedures to adjust to KYB’s growing aftermarket business. Mid-way through 2005 Shaffer became KYB’s Marketing Manager. As Marketing Manager, his responsibilities included Advertising, Public Relations, and Pricing. He helped to create KYB’s first National Marketing Calendar, and was involved in many special projects including the launch of KYB’s complete corner assembly, Strut-Plus, and the introduction of KYB’s service provider-focused training initiatives.

                      In 2010 Shaffer relocated to Washington DC to work directly with channel partners on the east coast. He assisted with KYB’s service provider training programs and was later promoted Business Development Manager, working directly with several key national account distribution partners. The Import Vehicle Community recognized Shaffer with the Young Executive of the Year Award in 2016.

                      Shaffer recently moved to Indianapolis to work out of KYB’s North American Headquarters and was named the Director of Product and Marketing. He is responsible for new product development and introductions as well as marketing materials, national promotions and all public relations activity

                      Shaffer holds a BBA in Economics from Northwood University.  He is a lifelong automotive enthusiast and has been active in Motorsports competing in 24 Hours of Lemons events as well as racing sprint cars. Aaron is married to Jennifer Louie Shaffer.

                      Key Talking Points:

                      • It helps the Mentee on the road to Self – Awareness !!
                        • Their Values, strengths, and areas that need improvement !!
                        • And probes what they are passionate about !!
                        • External self-awareness is how other people see us !!  It is indeed a journey to learn about one”s self !!
                        • The goal is Professional and Personal Growth !! Only about 15 percent of the population has a true sense of Self- Awareness !!!  It involves Trust and Courage !!

                      • Mentoring from both sides, people who have mentored me; Mike Howarth, Mac McGovern and Dr. John Passante and people I have helped and coached
                      • The importance of a plan and setting aside specific times to meet. Having a brief agenda is also helpful
                      • Always asking mentees questions, always challenging their thought process and most importantly standing with them when they fail. I believe that a lot of today’s younger employees really lack confidence.
                      • Importance of investing in people, because you can’t poach people who know more about your business

                      Resources:

                      • Thanks toDr. John Passante and Aaron Shaffer for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                       

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                       

                      If you are not mobile, then listen on your favorite listening app HERE.

                      ]]>                      https://remarkableresults.biz/?p=24352Tue, 18 Dec 2018 05:13:10 -040042:05falsefullThe Art of Successful Mentoring<br /> <br /> Dr. John Passante is a well-respected mentor who has 35+ years of experience in human resource and organizational development. He is an author, a lecturer, a professor and prides himself in helping companies increase their effectiveness. Aaron Schaffer is well versed in sales, product, and marketing. He holds a BBA in Economics and a lifelong car enthusiast and has been active in motorsports competition.<br /> <br /> This is episode brings you a full view of mentoring and the relationship shared as a mentee. The interview offers exclusive access to John and Aaron’s 45+ Years of combined experience in their respective fields. Their take on mentoring will add quality and value when you become a mentor yourself.                      RR 388: Re-Inventing You! A Personal Story Of Prolific Change.RR 388: Re-Inventing You! A Personal Story Of Prolific Change.Carlo Sabucco started in 1994 after attending several years at Ryerson University for business. Thereafter graduated Mohawk college Automotive Tech Program.  Carlo has devoted a great amount of time surrounding himself with some of the greatest shop owners in the market. Over the years, Carlo attended training from Bob Greenwood to Cecil Bullard, Dave Schedin, Elite and group process with Jim Murphy, thru to Kelly Bennett, now he is with ShopPros. Today Carlo operates Sils Complete Auto Care Centre, a successful 8 bay facility, approx 7,000 square feet on the east side of Oakville, Ontario. Learn of Carlo’s Previous episodes HERE.

                      Key Talking Points:

                      • Never too late for change and transformation- “Involves making fundamental changes in how a business is conducted in order to cope with the shifts in  the market environment”
                        • Are systems in place working? Where do you want business to go? Aligning yourself with right people to grow business? What is your 3-5 year goal?

                      • Almost sold the business to private venture- was able to see inside how a corporation works and the thought processes of the higher level executives
                        • Hired CEO coach to focus on business outside of being the owner
                        • Removed employees that did not match where the company was going- building a culture within the business for future
                        • Uses XT Profiles for new hires- online process and reports
                        • He is building his bench by interviewing candidates even if he doesn’t have an opening.

                      • Future goals
                        • Second location
                        • Merger and acquisitions with other independent shops as partnerships- profit sharing capabilities  
                        • Vision 2019- investing in staff, shutting down shop and taking all employees to Vision 2019

                      • Don’t be afraid of your failures
                        • Put ego aside, ask for help, and share failures to move forward


                      Resources:

                      • Thanks to Carlo Sabucco for his contribution to the aftermarket’s premier podcast.
                      • Link to Sil’s Auto Centre HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                       

                      If you are not mobile, then listen on your favorite listening app HERE.

                      ]]>                      Carlo Sabucco started in 1994 after attending several years at Ryerson University for business. Thereafter graduated Mohawk college Automotive Tech Program.  Carlo has devoted a great amount of time surrounding himself with some of the greatest shop owners in the market. Over the years, Carlo attended training from Bob Greenwood to Cecil Bullard, Dave Schedin, Elite and group process with Jim Murphy, thru to Kelly Bennett, now he is with ShopPros. Today Carlo operates Sils Complete Auto Care Centre, a successful 8 bay facility, approx 7,000 square feet on the east side of Oakville, Ontario. Learn of Carlo’s Previous episodes HERE.

                      Key Talking Points:

                      • Never too late for change and transformation- “Involves making fundamental changes in how a business is conducted in order to cope with the shifts in  the market environment”
                        • Are systems in place working? Where do you want business to go? Aligning yourself with right people to grow business? What is your 3-5 year goal?

                      • Almost sold the business to private venture- was able to see inside how a corporation works and the thought processes of the higher level executives
                        • Hired CEO coach to focus on business outside of being the owner
                        • Removed employees that did not match where the company was going- building a culture within the business for future
                        • Uses XT Profiles for new hires- online process and reports
                        • He is building his bench by interviewing candidates even if he doesn’t have an opening.

                      • Future goals
                        • Second location
                        • Merger and acquisitions with other independent shops as partnerships- profit sharing capabilities  
                        • Vision 2019- investing in staff, shutting down shop and taking all employees to Vision 2019

                      • Don’t be afraid of your failures
                        • Put ego aside, ask for help, and share failures to move forward


                      Resources:

                      • Thanks to Carlo Sabucco for his contribution to the aftermarket’s premier podcast.
                      • Link to Sil’s Auto Centre HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                       

                      If you are not mobile, then listen on your favorite listening app HERE.

                      ]]>                      https://remarkableresults.biz/?p=24319Fri, 14 Dec 2018 05:12:31 -040046:07falsefullRe-Inventing You! A Personal Story Of Prolific Change.<br /> <br /> Carlo Sabucco from Sils Complete Auto Care Centre, a successful 8 bay shop on the east side of Oakville, Ontario. <br /> <br /> This is episode offers some in your face and blunt stores about failure, adversity and managing your ego to get to the next level. You cannot be successful in the changing aftermarket if you do not have the CEO mindset. Your thought process should match the level that you want to be at. There is no downshifting gears when you are climbing a mountain.<br /> <br /> Carlo offers one of the most transparent interviews I’ve ever done on the podcast. He shares his romance of selling his business and then he said no. That experience rejuvenated him and allowed him to re-invent his mission and vision about his business and the industry.<br /> <br /> One of Carlo’s personal disrupters in his business in 2019 is to take his entire staff to Vision KC. He knows that the future will be shaped by what we do today. Too many shop owners ask for help but never implement. He says they’ll be left behind.                      RR 387: In Praise of Our TrainersRR 387: In Praise of Our TrainersBob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their business to maximize business net income.

                      Bob writes management articles for ASA’s magazine AutoInc and has developed live business management classes for ASA. He writes monthly management articles for Motor Age magazine in the USA and writes semi-monthly shop management articles for CARS Magazine. Bob’s previous episodes are HERE.

                      Eric Ziegler owns and operates EZ Diagnostic Solutions Inc in Peoria, IL. Eric specializes in module programming, driveability, electrical and network systems diagnostics. Eric has over 30 years of experience as a technician with an extensive diagnostics background.

                      Eric supports collision centers and auto repair shops and has one tech in his mobile diagnostic business.

                      Eric Ziegler is an ASE Certified Master Tech • L1 Advanced Level Diagnostic Specialist • L2 Electronic Diesel Engine Diagnostic Specialist • L3 Light-Duty Hybrid & Electric Vehicle Specialist • ASE Certified Medium Duty Truck Technician.

                      Eric is an ASE Recertified Advance Level L1 Master Technician who has spent a great deal of his career focusing on automotive electronics, engine management diagnostics, module programming, and network communication.

                      In addition to owning and operating EZDS, Eric is an accomplished automotive trainer working for Automotive Seminars and the Driveability Guys training technicians in the latest diagnostic techniques and technologies throughout the Midwest and US. He regularly attends and trains at some of the automotive industries top training events like Vision KC, ASA ATE, Automechanika, NESSARA, AV Tech Expos, KOI, Indiana ASA and the CAN Conference. Eric’s previous episodes are HERE.

                      Key Talking Points:
                      • Being business developers.Owners need to take inventory of the staff’s knowledge- where they are at, where they should be.
                      • Need to be a well-rounded team that trusts each other- employees having knowledge of both business and technical aspects of shop.
                      • “If you don’t believe in your people, why did you hire them?”   
                      • Having a passion for the industry.Are you living your dream?
                      • Share your knowledge and develop others, become a mentor to the next generation.
                      • A passion for being a trainer can become a mentor figure when it comes from the heart.
                      • Who are the replacements for the current top-level industry trainers?We must start to pass this on and help the new generation.
                      • Eric’s story from his dad, a Caterpillar add:“In business as in life, there are no simple solutions, just intelligent choices”. -Caterpillar
                      • TrainingAttendance rates are down.
                      • Daytime training should rule so the trainer can have a life.
                      • One-day class should be $395-495 per person, minimum 20 per class and maximum limit.
                      • Some shops do not want to spend money on training, the younger generation would rather take an online class.
                      • People that need training the most are not at training seminars.
                      • Training is not an expense, it is an investment in business and investment in your future.
                      • Getting the most out of training classes.Study agenda ahead of time.
                      • Are the topics covered beneficial to your business? Confirm with the instructor.
                      • Great Idea! Twenty Style Group for Technicians “A Ten Group”Use Warranty Labor as a metric
                      • Hands-on
                      • Theory
                      • Lead my an industry instructor.

                      Resources:

                      • Thanks to Bob Greenwood and Eric Ziegler for their contribution to the aftermarket’s premier podcast.
                      • Link to Automotive Aftermarket E-Learning Centre Ltd. HERE.
                      • Link to EZ Diagnostic Solutions HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In  Email   Events   Speaking

                       

                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                       

                      ]]>                      Bob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their business to maximize business net income.

                      Bob writes management articles for ASA’s magazine AutoInc and has developed live business management classes for ASA. He writes monthly management articles for Motor Age magazine in the USA and writes semi-monthly shop management articles for CARS Magazine. Bob’s previous episodes are HERE.

                      Eric Ziegler owns and operates EZ Diagnostic Solutions Inc in Peoria, IL. Eric specializes in module programming, driveability, electrical and network systems diagnostics. Eric has over 30 years of experience as a technician with an extensive diagnostics background.

                      Eric supports collision centers and auto repair shops and has one tech in his mobile diagnostic business.

                      Eric Ziegler is an ASE Certified Master Tech • L1 Advanced Level Diagnostic Specialist • L2 Electronic Diesel Engine Diagnostic Specialist • L3 Light-Duty Hybrid & Electric Vehicle Specialist • ASE Certified Medium Duty Truck Technician.

                      Eric is an ASE Recertified Advance Level L1 Master Technician who has spent a great deal of his career focusing on automotive electronics, engine management diagnostics, module programming, and network communication.

                      In addition to owning and operating EZDS, Eric is an accomplished automotive trainer working for Automotive Seminars and the Driveability Guys training technicians in the latest diagnostic techniques and technologies throughout the Midwest and US. He regularly attends and trains at some of the automotive industries top training events like Vision KC, ASA ATE, Automechanika, NESSARA, AV Tech Expos, KOI, Indiana ASA and the CAN Conference. Eric’s previous episodes are HERE.

                      Key Talking Points:
                      • Being business developers.Owners need to take inventory of the staff’s knowledge- where they are at, where they should be.
                      • Need to be a well-rounded team that trusts each other- employees having knowledge of both business and technical aspects of shop.
                      • “If you don’t believe in your people, why did you hire them?”   
                      • Having a passion for the industry.Are you living your dream?
                      • Share your knowledge and develop others, become a mentor to the next generation.
                      • A passion for being a trainer can become a mentor figure when it comes from the heart.
                      • Who are the replacements for the current top-level industry trainers?We must start to pass this on and help the new generation.
                      • Eric’s story from his dad, a Caterpillar add:“In business as in life, there are no simple solutions, just intelligent choices”. -Caterpillar
                      • TrainingAttendance rates are down.
                      • Daytime training should rule so the trainer can have a life.
                      • One-day class should be $395-495 per person, minimum 20 per class and maximum limit.
                      • Some shops do not want to spend money on training, the younger generation would rather take an online class.
                      • People that need training the most are not at training seminars.
                      • Training is not an expense, it is an investment in business and investment in your future.
                      • Getting the most out of training classes.Study agenda ahead of time.
                      • Are the topics covered beneficial to your business? Confirm with the instructor.
                      • Great Idea! Twenty Style Group for Technicians “A Ten Group”Use Warranty Labor as a metric
                      • Hands-on
                      • Theory
                      • Lead my an industry instructor.

                      Resources:

                      • Thanks to Bob Greenwood and Eric Ziegler for their contribution to the aftermarket’s premier podcast.
                      • Link to Automotive Aftermarket E-Learning Centre Ltd. HERE.
                      • Link to EZ Diagnostic Solutions HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:

                      Facebook  Twitter  Linked In  Email   Events   Speaking

                       

                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                       

                      ]]>                      https://remarkableresults.biz/?p=24264Tue, 11 Dec 2018 05:09:00 -040048:21falsefullIn Praise of Our Trainers Our Guests: Bob Greenwood, AMAM, is the President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their business to maximize business net income. Eric Ziegler owns and operates EZ Diagnostic Solutions Inc and is an accomplished automotive trainer working for Automotive Seminars and the Driveability Guys training technicians in the latest diagnostic techniques and technologies throughout the Midwest and US. This is some straight up podcasting with hard-hitting talk about our industry trainers. Do we appreciate them the way we should? Are they paid enough? Do we look at training as an expense or an investment? Bob and Eric seem like an odd couple to talk about this, but you’ll positively love the honest, transparent and frank talk that we had. Bob wrote an article titled. ‘In Praise of Trainers in the magazine Auto Service World and, I believe you’ll appreciate the way he and Eric bridge this topic.                      RR 386: Shop Talk 6 – Making it Work – Husband and Wife PartnersRR 386: Shop Talk 6 – Making it Work – Husband and Wife PartnersKim and Rob Auernheimer own CS Automotive in Brentwood, Tennessee.  CS Automotive was opened in October of 2006 in the back of the warehouse and now they call a 6,400 square foot, 10-bay shop home.  Prior to joining husband Rob, in the business, Kim had a career in Real Estate and Commercial Property Management. In July of 2011, she stepped out from the background and joined her husband in the venture of creating an industry-leading, standout shop on a full-time basis. Listen to previous episodes HERE.

                      Judi and Dana Haglin owners of Haglin Automotive Inc. is a full-service auto repair shop in Boulder, CO, they’ve been leaders in the Boulder auto repair industry since 1981.

                      Judi and Dana have a super working relationship and they explain how that happens. There are certain rules that create harmony for them. They pay attention to details, share a core value; ‘Everyone Speaks’ that is part of their strong business culture.

                      They received Motor Age’s Top Shop honor in 2015. Key to their success is they know their roles and together make a strong business owner. They say, “Fixing cars is secondary, we are primarily solving our customer’s problems”. Previous episodes HERE.

                      Key Talking Points:

                      • For Kim and Rob, there are two different personalities. One at home one at work.
                      • Advice for successful communication- take a communication style to learn about each other and then learn how to have the others ‘conversation’. There is an episode on this topic, the DISC evaluation to best understand each other’s communication style. Understand strengths and weaknesses and how you can be efficient together as a team. See episode on DISC HERE.
                      • Work life and home life personalities often separated- being apart of both can be eye-opening and challenging
                        • Learn which buttons to press and not press, when to approach things and how to communicate with each other
                        • Wife has to still prove themselves to employees and spouse
                        • Have boundaries to prevent overflow of work-life spilling into home life together otherwise the work will never end- always be respectful and mindful of each other
                        • Don’t let business take over the family, you have business for the family and for your employees family and your customers

                      • Balance and keeping each other in check
                        • Knowing partners strengths and weaknesses to help better the business and customer service  
                        • Look back as much as looking forward to seeing the progress and changes you’ve made

                      • Making decisions together
                        • Have to trust and support each other in order to make change in business, need one on one time together

                      • Reaching out and helping other businesses will only make the industry stronger
                        • Start with one new relationship at a times. Share in your success  

                      • Recognize and appreciate your partner’s strengths. Let them do it.
                      • Advice for successful communication- take a personality test (DISC) to find out how you can be efficient together as a team. Know yourself and all of your team. See episode on DISC HERE.
                      • To make it work have your partners back.
                      • Don’t let the business take over your family.
                        • The marriage is more important than anything.

                      • Perfection does not exist.
                      • Look back and see where you came from. This will provide you with a perspective on your accomplishments together. Better together than apart.

                       

                      Resources:

                      • Thanks to  Kim and Rob Auernheimer, and Judi and Dana Haglin for their contribution to the aftermarket’s premier podcast.
                      • Link to Haglin Autocare HERE.
                      • Link to C and S Auto HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                       

                      ]]>                      Kim and Rob Auernheimer own CS Automotive in Brentwood, Tennessee.  CS Automotive was opened in October of 2006 in the back of the warehouse and now they call a 6,400 square foot, 10-bay shop home.  Prior to joining husband Rob, in the business, Kim had a career in Real Estate and Commercial Property Management. In July of 2011, she stepped out from the background and joined her husband in the venture of creating an industry-leading, standout shop on a full-time basis. Listen to previous episodes HERE.

                      Judi and Dana Haglin owners of Haglin Automotive Inc. is a full-service auto repair shop in Boulder, CO, they’ve been leaders in the Boulder auto repair industry since 1981.

                      Judi and Dana have a super working relationship and they explain how that happens. There are certain rules that create harmony for them. They pay attention to details, share a core value; ‘Everyone Speaks’ that is part of their strong business culture.

                      They received Motor Age’s Top Shop honor in 2015. Key to their success is they know their roles and together make a strong business owner. They say, “Fixing cars is secondary, we are primarily solving our customer’s problems”. Previous episodes HERE.

                      Key Talking Points:

                      • For Kim and Rob, there are two different personalities. One at home one at work.
                      • Advice for successful communication- take a communication style to learn about each other and then learn how to have the others ‘conversation’. There is an episode on this topic, the DISC evaluation to best understand each other’s communication style. Understand strengths and weaknesses and how you can be efficient together as a team. See episode on DISC HERE.
                      • Work life and home life personalities often separated- being apart of both can be eye-opening and challenging
                        • Learn which buttons to press and not press, when to approach things and how to communicate with each other
                        • Wife has to still prove themselves to employees and spouse
                        • Have boundaries to prevent overflow of work-life spilling into home life together otherwise the work will never end- always be respectful and mindful of each other
                        • Don’t let business take over the family, you have business for the family and for your employees family and your customers

                      • Balance and keeping each other in check
                        • Knowing partners strengths and weaknesses to help better the business and customer service  
                        • Look back as much as looking forward to seeing the progress and changes you’ve made

                      • Making decisions together
                        • Have to trust and support each other in order to make change in business, need one on one time together

                      • Reaching out and helping other businesses will only make the industry stronger
                        • Start with one new relationship at a times. Share in your success  

                      • Recognize and appreciate your partner’s strengths. Let them do it.
                      • Advice for successful communication- take a personality test (DISC) to find out how you can be efficient together as a team. Know yourself and all of your team. See episode on DISC HERE.
                      • To make it work have your partners back.
                      • Don’t let the business take over your family.
                        • The marriage is more important than anything.

                      • Perfection does not exist.
                      • Look back and see where you came from. This will provide you with a perspective on your accomplishments together. Better together than apart.

                       

                      Resources:

                      • Thanks to  Kim and Rob Auernheimer, and Judi and Dana Haglin for their contribution to the aftermarket’s premier podcast.
                      • Link to Haglin Autocare HERE.
                      • Link to C and S Auto HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                       

                      ]]>                      https://remarkableresults.biz/?p=24247Fri, 07 Dec 2018 05:23:22 -040044:40falsefullMaking it Work: Husband and Wife Partners<br /> <br /> Our married partners are Judi and Dana Haglin of Haglin Automotive Boulder, CO, along with Kim and Rob Auernheimer of CS Automotive in Brentwood, Tennessee. They share their experiences in running a shop, together with their life partners.<br /> <br /> They make it sound simple, however as you’ll hear there was and continues to be a learning curve in their path to ‘harmony’. We’ll learn how they brought out the best in each other while improving their business’s and continuously making each other better.<br /> <br /> They persisted with the patience, hardships, struggles, fulfillment and the joy of owning and managing a business as a husband and wife tandem. <br /> <br /> They are like any couple but have the additional dynamic as business co-owners and partners. Learn from their tribulations as they share how each overcame their challenges to make their partnership amazing and strengthen their relationship over time.                      RR 385: AAPEX 2018 – Driving the Aftermarket to be Ahead of the CurveRR 385: AAPEX 2018 – Driving the Aftermarket to be Ahead of the CurveChris Gardner, MAAP, is Vice President of the Automotive Aftermarket Suppliers Association He manages all technology areas for AASA members, including the AASA Technology Council and the AASA Technology Conference. The AASA Technology Conference is the leading technology event in the North American Automotive Aftermarket industry. He represents members on the Aftermarket Telematics Task Force, AASA Telematics Working Group, NASTF’s Equipment & Tool Committee, and the AASA Vehicle Data Work Group. Gardner also provides executive oversight for all major events including AAPEX. He also manages the association’s Intellectual Property Council and manages internal staff operations.

                      Chris has more than 30 years of experience in the automotive industry, has received two automotive component patents, and has written dozens of articles and white papers on various automotive materials and processes. Visit Chris’ previous episodes HERE.

                      Mark Bogdansky is the Senior Director of Meetings and Events for the Auto Care Association. He is responsible for strategic planning and tradeshow management for the Auto Care Association, including the AAPEX and HDAW shows. Prior to joining the Auto Care Association, he was VP of exhibit operations at the National Retail Federation. While at NRF, he oversaw several nationally recognized and awarded trade shows, that were consistently among the country’s biggest and fastest-growing. He is an active member of multiple industry advisory boards and committees and has spoken at several industry events.

                      The Auto Care Association is the voice of the $392 billion-plus auto care industry. They provide advocacy, educational, networking, technology, market intelligence, and communications resources to serve the collective interests of our members.

                      Key Talking Points

                      • AAPEX is co-owned by The Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA). Auto Care CEO is Bill Hanvey and Automotive Aftermarket Suppliers Association CEO is Bill Long.
                      • Auto Care and AASA are valued partners working together to meet the needs of the industry and stay ahead of the curve.
                      • SEMA and AAPEX work well together. AAPEX is aftermarket week.
                      • The Keynote session has become more valuable. It is a big event feel and is so important to kick off AAPEX. This year’s Keynote speakers were Karl Rove and John King.
                        • Get involved was the resounding message.
                          • Your senator/congressman wants to learn about aftermarket  
                          • Write, call, email, invite, attend a local fundraiser


                      • AAPEX has grown important programs for the service professionals. There are more and more service professionals appreciating the training that AAPEX is focusing on.
                      • The culture  of both associations working together to make AAPEX successful
                        • More keynote sessions- kicks off AAPEX, big event feel, just under 1,000 attendees
                        • Finding the next big thing each year- mobility garage as an example this year
                        • Both associations have show committees that share feedback  
                        • Collect information/data from board members, visit other trade shows
                        • Survey attendees/exhibits

                      • Trends
                        • Technology developing at a rapid rate- used to market product, digitization of processes/data/ordering, digitization of parts of products (sensors/software in parts)
                        • More technology showing up in the AAPEX booths. A lot of ADAS showing up at AAPEX.
                        • Data access/SVI (Secure Vehicle Interface)

                      • Service professional key part in industry
                        • The power of the end user communicating to suppliers and manufacturers.


                       

                      Resources:

                      • Thanks to Chris Gardner, and Mark Bogdansky for their contribution to the aftermarket’s premier podcast.
                      • Link to Automotive Aftermarket Supplier Association (AASA) HERE.
                      • Link to The Auto Care Association HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at Chris Gardner, MAAP, is Vice President of the Automotive Aftermarket Suppliers Association He manages all technology areas for AASA members, including the AASA Technology Council and the AASA Technology Conference. The AASA Technology Conference is the leading technology event in the North American Automotive Aftermarket industry. He represents members on the Aftermarket Telematics Task Force, AASA Telematics Working Group, NASTF’s Equipment & Tool Committee, and the AASA Vehicle Data Work Group. Gardner also provides executive oversight for all major events including AAPEX. He also manages the association’s Intellectual Property Council and manages internal staff operations.

                      Chris has more than 30 years of experience in the automotive industry, has received two automotive component patents, and has written dozens of articles and white papers on various automotive materials and processes. Visit Chris’ previous episodes HERE.

                      Mark Bogdansky is the Senior Director of Meetings and Events for the Auto Care Association. He is responsible for strategic planning and tradeshow management for the Auto Care Association, including the AAPEX and HDAW shows. Prior to joining the Auto Care Association, he was VP of exhibit operations at the National Retail Federation. While at NRF, he oversaw several nationally recognized and awarded trade shows, that were consistently among the country’s biggest and fastest-growing. He is an active member of multiple industry advisory boards and committees and has spoken at several industry events.

                      The Auto Care Association is the voice of the $392 billion-plus auto care industry. They provide advocacy, educational, networking, technology, market intelligence, and communications resources to serve the collective interests of our members.

                      Key Talking Points

                      • AAPEX is co-owned by The Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA). Auto Care CEO is Bill Hanvey and Automotive Aftermarket Suppliers Association CEO is Bill Long.
                      • Auto Care and AASA are valued partners working together to meet the needs of the industry and stay ahead of the curve.
                      • SEMA and AAPEX work well together. AAPEX is aftermarket week.
                      • The Keynote session has become more valuable. It is a big event feel and is so important to kick off AAPEX. This year’s Keynote speakers were Karl Rove and John King.
                        • Get involved was the resounding message.
                          • Your senator/congressman wants to learn about aftermarket  
                          • Write, call, email, invite, attend a local fundraiser


                      • AAPEX has grown important programs for the service professionals. There are more and more service professionals appreciating the training that AAPEX is focusing on.
                      • The culture  of both associations working together to make AAPEX successful
                        • More keynote sessions- kicks off AAPEX, big event feel, just under 1,000 attendees
                        • Finding the next big thing each year- mobility garage as an example this year
                        • Both associations have show committees that share feedback  
                        • Collect information/data from board members, visit other trade shows
                        • Survey attendees/exhibits

                      • Trends
                        • Technology developing at a rapid rate- used to market product, digitization of processes/data/ordering, digitization of parts of products (sensors/software in parts)
                        • More technology showing up in the AAPEX booths. A lot of ADAS showing up at AAPEX.
                        • Data access/SVI (Secure Vehicle Interface)

                      • Service professional key part in industry
                        • The power of the end user communicating to suppliers and manufacturers.


                       

                      Resources:

                      • Thanks to Chris Gardner, and Mark Bogdansky for their contribution to the aftermarket’s premier podcast.
                      • Link to Automotive Aftermarket Supplier Association (AASA) HERE.
                      • Link to The Auto Care Association HERE.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                      ]]>https://remarkableresults.biz/?p=24197Tue, 04 Dec 2018 05:12:23 -040032:42falsefullAAPEX 2018 - Driving the Aftermarket to be Ahead of the Curve<br /> <br /> The Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA) are valued partners working together to meet the needs of the industry and stay ahead of the curve. They co-own AAPEX where the global automotive aftermarket gathers to learn and find the next opportunity in this $740B industry. <br /> <br /> Mark Bogdansky and Chris Gardner and their teams under the leadership of Bill Hanvey from Auto Care and Bill Long from AASA bring educational sessions, networking events and live demonstrations to help you grow your aftermarket business. <br /> <br /> Mark Bogdansky, is the Senior Director of Meetings and Events at Auto Care Association, and Chris Gardner, MAAP, is the Vice President of the Automotive Aftermarket Suppliers Association.                      RR 384: Women In Auto Care 2018 Honorees!RR 384: Women In Auto Care 2018 Honorees!Women In Auto Care (WIAC) 2018 Honorees!

                      Auto Care Woman of the Year: Dawn Zieren, SVP Global & Strategic Initiatives, The NPD Group

                      Dawn Zieren is an energetic and passionate leader with over two decades of commitment to the automotive aftermarket industry. She served as president of The NPD’s Group’s Automotive Aftermarket practice for nearly nine years, and in 2018 assumed her current role as NPD’s Senior Vice President of Global and Strategic Initiatives. While supporting NPD’s corporate cross-practice initiatives, Dawn continues to be strategically involved in the auto industry. She lends her second nature knowledge of the market as the company evaluates expanding its aftermarket services globally.

                      Through Dawn’s dedication to best-in-class client and retailer partnerships and a strong collaboration with the Auto Care Association, NPD developed and expanded its aftermarket Point-of-Sale data model, which grew from four retailers and 8,000 doors in 2001 to 13 retailers and over 25,000 doors today, leading to unprecedented market coverage for the industry. She also spearheaded the development of a syndicated consumer tracking service, providing visibility into the Do-it-Yourself and Do-it-for-Me consumer demographics, purchase behaviors and attitudes toward automotive products. The combination of retail Point-of-Sale data and consumer insights has allowed for a holistic view of the industry. Today, numerous manufacturers and retailers rely on NPD’s information and expertise to help drive their business.

                      Dawn has been an active and passionate mentor, strongly influencing future female executives through leading by example in her role at NPD, and serving on the Board of Directors as Membership Chair of Women in Auto Care. Investing in others and their career development is what motivates and excites her.

                      Dawn has been a speaker at various events including Women in Auto Care conferences, the Auto Care Association’s Leadership Days, and at the University of Houston. She previously served on the Board of Directors and is a past president of the American Marketing Association. Listen to Dawn’s previous episodes HERE.

                      Female Shop Owner of the Year: Kathleen Jarosik, Owner, Xpertech Auto Repair

                      Kathleen began her career in the automotive field in late 2003 after relocating from Florida’s Atlantic Coast to the beautiful Gulf Coast with her family. She started working at Xpertech Auto Repair shop while also staying home part-time with her two, now teenage daughters. Without any automotive experience, she spent much of her time in the background, managing payroll, accounts payable and paperwork associated with the operations of the business. After divorcing in 2009, and only 6 years of shop experience under her belt, she purchased full ownership of her shop from her former husband and began to run it as her own. She made 3 pivotal decisions that have since changed her life; becoming a Napa Auto Care center and utilizing their extensive benefit and training network to learn and grow in the industry, finding a business coach; Repair Shop of Tomorrow, to further educate her in marketing, operations, and efficiency, and becoming a member of Women in Auto Care where she has learned the importance of encouraging and empowering others to strive for excellence in this incredible industry. She is very involved in the leadership and volunteering initiatives in her local community and aims to increase awareness and spark interest in choosing a career in the automotive field for young women. Listen to Kathleen’s previous episodes HERE.

                      Auto Care Woman of Excellence: Nicole Huard, Manager, Category Management and Consumer Insights, Robert Bosch LLC

                      Nicole Huard is a native of the Chicago area, where she has built an accomplished career with The Bosch Group, a leading global supplier of technology and services.

                      Nicole currently heads the Category Management and Consumer Insights initiatives for the Bosch Aftermarket North American division and provides insights and guidance on Category Management activities for global counterparts. Prior to her career at Bosch, she worked in various sales and marketing roles at Newell Brands and Walgreens.

                      Nicole has a passion for recruiting and developing women within the Auto Care industry. She is a founding member of the Women@Bosch business resource group in North America, with over 1,500 members. Women@Bosch helps promote gender diversity and inclusion while focusing on recruitment, retention and professional development of women at Bosch. The group aims to educate and empower all associates on current gender diversity issues in the workplace.

                      Nicole is an active member of the Auto Care Association and currently serves as the Chair of the Auto Care Category Management Committee. She is also a member of Women in Auto Care and YANG. 

                      Tammy Techlenburg

                      • The Vice-President of Global Sales and Marketing Operations for Spectrum Brands.
                      • President of Women In Auto Care
                      • Tammy’s previous episodes HERE.

                       

                      Key Talking Points:

                      • Women in Autocare   
                        • Officially a community within Autocare
                        • Recognized as lifelong trustee for University of Aftermarket Foundation- Giving away $100,000 in scholarships

                      • Mentor program for women in Autocare
                        • Now 30% women in auto care industry- women in tune with helping other women   
                        • Creating a network and retain women in the industry
                        • Mentoring used for connection, accountability, perspective and reaching goals
                        • Nurture during difficulties and celebrating each other’s wins

                      • Women at Bosch Network
                        • Over 1,500 members

                      • Category management- collecting data
                        • Collaboration between manufacturer and retailer
                        • Better understand market trends,
                        • Enhance selling environment for both customers and suppliers
                        • All data is protected- aggregated

                      • Future look
                        • Create a constant culture of learning with changing technology


                       

                      Resources:

                      • Thanks to Dawn Zieren, Kathleen Jarosik, Nicole Huard, and Tammy Techlenburg for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Dawn Zieren is an energetic and passionate leader with over two decades of commitment to the automotive aftermarket industry. She served as president of The NPD’s Group’s Automotive Aftermarket practice for nearly nine years, and in 2018 assumed her current role as NPD’s Senior Vice President of Global and Strategic Initiatives. While supporting NPD’s corporate cross-practice initiatives, Dawn continues to be strategically involved in the auto industry. She lends her second nature knowledge of the market as the company evaluates expanding its aftermarket services globally.

                      Through Dawn’s dedication to best-in-class client and retailer partnerships and a strong collaboration with the Auto Care Association, NPD developed and expanded its aftermarket Point-of-Sale data model, which grew from four retailers and 8,000 doors in 2001 to 13 retailers and over 25,000 doors today, leading to unprecedented market coverage for the industry. She also spearheaded the development of a syndicated consumer tracking service, providing visibility into the Do-it-Yourself and Do-it-for-Me consumer demographics, purchase behaviors and attitudes toward automotive products. The combination of retail Point-of-Sale data and consumer insights has allowed for a holistic view of the industry. Today, numerous manufacturers and retailers rely on NPD’s information and expertise to help drive their business.

                      Dawn has been an active and passionate mentor, strongly influencing future female executives through leading by example in her role at NPD, and serving on the Board of Directors as Membership Chair of Women in Auto Care. Investing in others and their career development is what motivates and excites her.

                      Dawn has been a speaker at various events including Women in Auto Care conferences, the Auto Care Association’s Leadership Days, and at the University of Houston. She previously served on the Board of Directors and is a past president of the American Marketing Association. Listen to Dawn’s previous episodes HERE.

                      Female Shop Owner of the Year: Kathleen Jarosik, Owner, Xpertech Auto Repair

                      Kathleen began her career in the automotive field in late 2003 after relocating from Florida’s Atlantic Coast to the beautiful Gulf Coast with her family. She started working at Xpertech Auto Repair shop while also staying home part-time with her two, now teenage daughters. Without any automotive experience, she spent much of her time in the background, managing payroll, accounts payable and paperwork associated with the operations of the business. After divorcing in 2009, and only 6 years of shop experience under her belt, she purchased full ownership of her shop from her former husband and began to run it as her own. She made 3 pivotal decisions that have since changed her life; becoming a Napa Auto Care center and utilizing their extensive benefit and training network to learn and grow in the industry, finding a business coach; Repair Shop of Tomorrow, to further educate her in marketing, operations, and efficiency, and becoming a member of Women in Auto Care where she has learned the importance of encouraging and empowering others to strive for excellence in this incredible industry. She is very involved in the leadership and volunteering initiatives in her local community and aims to increase awareness and spark interest in choosing a career in the automotive field for young women. Listen to Kathleen’s previous episodes HERE.

                      Auto Care Woman of Excellence: Nicole Huard, Manager, Category Management and Consumer Insights, Robert Bosch LLC

                      Nicole Huard is a native of the Chicago area, where she has built an accomplished career with The Bosch Group, a leading global supplier of technology and services.

                      Nicole currently heads the Category Management and Consumer Insights initiatives for the Bosch Aftermarket North American division and provides insights and guidance on Category Management activities for global counterparts. Prior to her career at Bosch, she worked in various sales and marketing roles at Newell Brands and Walgreens.

                      Nicole has a passion for recruiting and developing women within the Auto Care industry. She is a founding member of the Women@Bosch business resource group in North America, with over 1,500 members. Women@Bosch helps promote gender diversity and inclusion while focusing on recruitment, retention and professional development of women at Bosch. The group aims to educate and empower all associates on current gender diversity issues in the workplace.

                      Nicole is an active member of the Auto Care Association and currently serves as the Chair of the Auto Care Category Management Committee. She is also a member of Women in Auto Care and YANG. 

                      Tammy Techlenburg

                      • The Vice-President of Global Sales and Marketing Operations for Spectrum Brands.
                      • President of Women In Auto Care
                      • Tammy’s previous episodes HERE.

                       

                      Key Talking Points:

                      • Women in Autocare   
                        • Officially a community within Autocare
                        • Recognized as lifelong trustee for University of Aftermarket Foundation- Giving away $100,000 in scholarships

                      • Mentor program for women in Autocare
                        • Now 30% women in auto care industry- women in tune with helping other women   
                        • Creating a network and retain women in the industry
                        • Mentoring used for connection, accountability, perspective and reaching goals
                        • Nurture during difficulties and celebrating each other’s wins

                      • Women at Bosch Network
                        • Over 1,500 members

                      • Category management- collecting data
                        • Collaboration between manufacturer and retailer
                        • Better understand market trends,
                        • Enhance selling environment for both customers and suppliers
                        • All data is protected- aggregated

                      • Future look
                        • Create a constant culture of learning with changing technology


                       

                      Resources:

                      • Thanks to Dawn Zieren, Kathleen Jarosik, Nicole Huard, and Tammy Techlenburg for their contribution to the aftermarket’s premier podcast.
                      • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                      • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                      Be socially involved and in touch with the show:
                      Facebook   Twitter   Linked In   Email    Events    Speaking

                       

                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                      ]]>https://remarkableresults.biz/?p=24154Fri, 30 Nov 2018 05:11:56 -040044:20falsefullWomen In Auto Care 2018 Honorees!<br /> <br /> In this episode, we are talking with the 2018 Women In Auto Care honorees. Share their achievements, triumph and the road to their success in this long-form audio interview recorded at AAPEX 2018.<br /> <br /> Tammy Techlenburg, President of Women In Auto Care and the Vice-President of Global Sales and Marketing Operations for Spectrum Brands, Dawn Zieren, SVP Global & Strategic Initiatives, The NPD Group, Kathleen Jarosik, Owner, Xpertech Auto Repair, and Nicole Huard, Manager, Category Management and Consumer Insights, Robert Bosch LLC, grace the remarkable results radio airwaves discussion this industry milestone.                      RR 383: AAPEXedu 2018 The Road To Great Technicians – RoundtableRR 383: AAPEXedu 2018 The Road To Great Technicians – RoundtableDonny Seyfer the executive officer of NASTF  (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE.

                      Chris Chesney is the Senior Director of Customer Training, CARQUEST Technical Institute, and a NASTF board member and a member of the ‘Road To Great Technician’ project.  Listen to Chris’s previous episodes HERE.

                      Jill Saunders is Curriculum Developer, Toyota Motor Sales, North America and a member of the ‘Road To Great Technicians’ project. Listen to Jill’s previous episodes HERE.

                      Kyle Holt is the President of S/P2 (sp2.org). S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, construction, cosmetology, and culinary industries. S/P2 is used by over 175,000 students and employees every year across North America. Listen to Kyle’s previous episodes HERE.

                      Key Talking Points:

                      • “There is nothing like a crisis to pull everyone together.” Donny Seyfer
                      • The entire industry needs to participate in growing and keeping technicians. Dealers are having the same challenge.
                        • Churn is not good or acceptable to grow our industry.

                      • Losing a key technician can cause a big gap in revenue. Finding someone if you are behind the eightball is an expensive problem. Growing talent beforehand and on-going will
                      • Toyota needs 1400 technicians per year to keep their dealer network supplied. Aftermarket heeds this.
                        • Military veterans are a consideration for Toyota.

                      • It starts at the dinner table. We need to get the word out to everyone who wants to listen.
                      • When kids are involved in a STEM class and or a youth automotive program they will cross-pollinate their friends. We need to get them involved so we can gain that advantage. Just one tactic to build it from the entry level.
                      • There is a video game to work on cars now.
                      • We need to remodel how we educate our students (all trades) from an outcome-based education to a more competency-based or master of a skills-based education system.
                        • Give the student to move when they are ready not as a project group.

                      • Career pathing is to have all students to have the same competencies. All they would have to learn about their new employer is their culture.
                      • Industry and education need to be attached at the hip.
                      • Mentoring will be a big part of this plan.
                        • We’ll never find mentors if they don’t know how and are paid appropriately.
                        • Find a mentoring program at SP/2. Go to SP2.org, send an email and ask for the mentoring system. It is in beta.
                        • We need the structure from a mentoring program, but outlining a career path is as important to the next generation of technicians.

                      • Career-pathing is an industry problem.
                        • Entry level technicians need to know how to move up to B tech and A tech and what other directions, such as parts, service.

                      • Competencies must be identified across the entire industry.
                      • In the early ’70s, ASE helped keep the government at bay and to engage industry and to create a standard to gauge the knowledge-based of the technician.
                      • We need to get an electrical diagnosis as simple as righty tighty lefty loosey.
                      • The industry needs to take its rightful place to support ASE and education.
                      • The educators need the tools to teach the competency-based skills.
                      • NASTF’s goal is to connect everyone.
                        • There are multiple initiatives going on across the country.
                          • Mentoring, Apprentice programs everywhere.


                      • Service Quality Specialist is a new program being developed by Toyota
                        • Creating a new role. Their highest level is Toyota Master Technician (TMT)
                        • Make their TMT a salary position so they can mentor and coach technicians. This position will monitor the quality of work they do.

                      • Our technicians are being poached by other industries that need technicians.
                      • The entry-level technician developed by NASTF
                        • Top shop operators looked at the outline and asked to adopt that person. In other words, they felt the outline was a home run.

                      • The FAA model of competency may be a perfect choice moving forward. How does it get done is the challenge. The technician gets a new certification from, for example, ASE.
                      • Jill Saunders is in charge of the Skills USA competition. We can learn from Skills USA which is a hands-on competency based test for secondary and post-secondary students.
                        • As an industry, we can support it at a local industry
                        • Students also are learning soft skills, like interviewing and writing a resume.
                        • Not all who come in our industry do not have support from home.
                        • We need to be there to lift the instructors, students and provide ‘in-kind’ donations and support to these institutions who are molding our future technicians.

                      • The onslaught of technology is putting us at risk because all of that technology is focused on safety. Who’s watching? NHTSA. (Safety and Cybersecurity) We need to get our act together before the government gets involved.
                      • The collision industry has been told that they will need to have a quality technician working in their shops because of the high tech nature of collision repairs. Consider that the collision industry will be looking to find the best technicians in the industry.
                        • There is an opportunity for mechanical shops to partner with collision shops to support their diag needs and mechanical work.

                      • ADAS technology has the training industry and equipment industry up in arms over what it takes for calibration of ADAS systems.
                        • The supplier of the technology in concert with the OE creates the calibration specifications.
                        • You must read and have the willingness to follow the directions and the discipline to read all of the OE specs.
                        • Technical reading skills will become an...]]>Donny Seyfer the executive officer of NASTF  (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE.

                          Chris Chesney is the Senior Director of Customer Training, CARQUEST Technical Institute, and a NASTF board member and a member of the ‘Road To Great Technician’ project.  Listen to Chris’s previous episodes HERE.

                          Jill Saunders is Curriculum Developer, Toyota Motor Sales, North America and a member of the ‘Road To Great Technicians’ project. Listen to Jill’s previous episodes HERE.

                          Kyle Holt is the President of S/P2 (sp2.org). S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, construction, cosmetology, and culinary industries. S/P2 is used by over 175,000 students and employees every year across North America. Listen to Kyle’s previous episodes HERE.

                          Key Talking Points:

                          • “There is nothing like a crisis to pull everyone together.” Donny Seyfer
                          • The entire industry needs to participate in growing and keeping technicians. Dealers are having the same challenge.
                            • Churn is not good or acceptable to grow our industry.

                          • Losing a key technician can cause a big gap in revenue. Finding someone if you are behind the eightball is an expensive problem. Growing talent beforehand and on-going will
                          • Toyota needs 1400 technicians per year to keep their dealer network supplied. Aftermarket heeds this.
                            • Military veterans are a consideration for Toyota.

                          • It starts at the dinner table. We need to get the word out to everyone who wants to listen.
                          • When kids are involved in a STEM class and or a youth automotive program they will cross-pollinate their friends. We need to get them involved so we can gain that advantage. Just one tactic to build it from the entry level.
                          • There is a video game to work on cars now.
                          • We need to remodel how we educate our students (all trades) from an outcome-based education to a more competency-based or master of a skills-based education system.
                            • Give the student to move when they are ready not as a project group.

                          • Career pathing is to have all students to have the same competencies. All they would have to learn about their new employer is their culture.
                          • Industry and education need to be attached at the hip.
                          • Mentoring will be a big part of this plan.
                            • We’ll never find mentors if they don’t know how and are paid appropriately.
                            • Find a mentoring program at SP/2. Go to SP2.org, send an email and ask for the mentoring system. It is in beta.
                            • We need the structure from a mentoring program, but outlining a career path is as important to the next generation of technicians.

                          • Career-pathing is an industry problem.
                            • Entry level technicians need to know how to move up to B tech and A tech and what other directions, such as parts, service.

                          • Competencies must be identified across the entire industry.
                          • In the early ’70s, ASE helped keep the government at bay and to engage industry and to create a standard to gauge the knowledge-based of the technician.
                          • We need to get an electrical diagnosis as simple as righty tighty lefty loosey.
                          • The industry needs to take its rightful place to support ASE and education.
                          • The educators need the tools to teach the competency-based skills.
                          • NASTF’s goal is to connect everyone.
                            • There are multiple initiatives going on across the country.
                              • Mentoring, Apprentice programs everywhere.


                          • Service Quality Specialist is a new program being developed by Toyota
                            • Creating a new role. Their highest level is Toyota Master Technician (TMT)
                            • Make their TMT a salary position so they can mentor and coach technicians. This position will monitor the quality of work they do.

                          • Our technicians are being poached by other industries that need technicians.
                          • The entry-level technician developed by NASTF
                            • Top shop operators looked at the outline and asked to adopt that person. In other words, they felt the outline was a home run.

                          • The FAA model of competency may be a perfect choice moving forward. How does it get done is the challenge. The technician gets a new certification from, for example, ASE.
                          • Jill Saunders is in charge of the Skills USA competition. We can learn from Skills USA which is a hands-on competency based test for secondary and post-secondary students.
                            • As an industry, we can support it at a local industry
                            • Students also are learning soft skills, like interviewing and writing a resume.
                            • Not all who come in our industry do not have support from home.
                            • We need to be there to lift the instructors, students and provide ‘in-kind’ donations and support to these institutions who are molding our future technicians.

                          • The onslaught of technology is putting us at risk because all of that technology is focused on safety. Who’s watching? NHTSA. (Safety and Cybersecurity) We need to get our act together before the government gets involved.
                          • The collision industry has been told that they will need to have a quality technician working in their shops because of the high tech nature of collision repairs. Consider that the collision industry will be looking to find the best technicians in the industry.
                            • There is an opportunity for mechanical shops to partner with collision shops to support their diag needs and mechanical work.

                          • ADAS technology has the training industry and equipment industry up in arms over what it takes for calibration of ADAS systems.
                            • The supplier of the technology in concert with the OE creates the calibration specifications.
                            • You must read and have the willingness to follow the directions and the discipline to read all of the OE specs.
                            • Technical reading skills will become an important part of training.
                            • You must follow OE directions to the letter.

                          • We need to support education to a higher degree than we’ve been doing. Industry and education must align.
                          • Anthony Williams has a dream of building PTECH (pathways to technology) School in Colorado Springs. A six-year public high school in partnership with public schools and the automotive industry. Need to build a consortium to build the school.
                            • Will include project-based learning models (STEM/STEAM)
                            • No traditional classrooms.
                            • Will have English, Math and History weaved into projects.
                            • Automotive Technology, Business, and Engineering will be the areas of focus selected in their sophomore year.
                            • The three R’s: Rigor, Relevance to the automotive industry, Relational (working together in partnership)


                          Resources:

                          • Join NASTF (National Automotive Service Task Force) Link to NASTF.ORG
                          • Thanks to Donny Seyfer, Chris Chesney, Jill Saunders, and Kyle Holt for their contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                           

                           

                          ]]>                          https://remarkableresults.biz/?p=24160Tue, 27 Nov 2018 05:11:55 -040001:45:12falsefullAAPEX EDU 2018 The Road To Great Technicians<br /> <br /> A fundamentally valuable discussion as we get ready to deal with the tsunami of seeding our industry with our future technicians that will have the competencies necessary to perform mechanical and diag work and the need to develop career paths for every level of technician. <br /> <br /> We need apprentice and mentoring programs that are universal to the industry, along with an industry moving in the same training direction so we can create competent technicians to work on the tech and safety issues of our future vehicles. We do not need our government involved in directing competencies, we need to do it ourselves.<br /> <br /> This discussion is one you’ll need to hear time and time again. You will need to be involved and help move this initiative forward. Don’t wait to get involved. A first step is to become a member of NASTF. It is Free. Go to NAFTF.orgRR 382: A Champion for Women in The Automotive IndustryRR 382: A Champion for Women in The Automotive IndustryJody DeVere is an internationally recognized speaker, trainer, often quoted industry pundit and spokesperson for the automotive industry on the women’s market. She has been featured by the New York Times, NPR, Wall Street Journal, CNN, Fox Business, Forbes Women, Oprah Magazine and Parenting Magazine to name a few. As CEO of AskPatty.com, she provides automotive education to women consumers and an interactive online Certified Female Friendly® certification training program for automotive retailers on how to attract, sell, retain and market to women.

                          In her role as marketing to women expert, automotive journalist, car care expert and safety spokesperson her goal is to educate women car buyers and owners, the automotive industry at large and promote, mentor and support careers for women in the automotive industry.

                          Jody DeVere is a champion for women in the automotive industry, and her company AskPatty.com, Inc. serves as the first point of contact for many women who are seeking the very best experience to buy a car and service by visiting Certified Female Friendly® automotive retail locations across the United States and Canada. Find Jody’s Previous Episodes HERE.

                           

                          Key Talking Points:

                          • Misconceptions on hiring women
                            • Need technical background
                            • Tech first as a prerequisite   

                          • Only 26% of people working in the automotive industry are women
                            • Women who have exceptional customer service, listening and communication skills have a retail background- help wanted ads in an only automotive classified section will not capture that.
                            • You need to advertise in the retail help wanted section.
                              • Mention companies outside of the automotive industry (Has experience working in Verizon, Macy’s, Starbucks)

                            • Enable career path and competitive benefits- student loan aid, flexible schedule for continuing education   

                          • Women have better listening skills than men.
                          • Get involved
                            • Community, chamber groups, business networking- best employees come from word of mouth
                            • Start relationship with high school/college programs- apprenticeships/mentoring/scholarships
                            • Girl Scout/boy scout car care badge

                          • Rebel Rally
                            • All women off-road rally, 10 days no cell phones, no GPS
                            • Navigation rally with compass, map, plotting tools, and road book
                            • Get points for various checkpoints


                          Resources:

                          • Thanks to Jody DeVere for his contribution to the aftermarket’s premier podcast.
                          • Ask Patty Website HERE.
                          • Certified Female Friendly Website HERE.
                          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          Jody DeVere is an internationally recognized speaker, trainer, often quoted industry pundit and spokesperson for the automotive industry on the women’s market. She has been featured by the New York Times, NPR, Wall Street Journal, CNN, Fox Business, Forbes Women, Oprah Magazine and Parenting Magazine to name a few. As CEO of AskPatty.com, she provides automotive education to women consumers and an interactive online Certified Female Friendly® certification training program for automotive retailers on how to attract, sell, retain and market to women.

                          In her role as marketing to women expert, automotive journalist, car care expert and safety spokesperson her goal is to educate women car buyers and owners, the automotive industry at large and promote, mentor and support careers for women in the automotive industry.

                          Jody DeVere is a champion for women in the automotive industry, and her company AskPatty.com, Inc. serves as the first point of contact for many women who are seeking the very best experience to buy a car and service by visiting Certified Female Friendly® automotive retail locations across the United States and Canada. Find Jody’s Previous Episodes HERE.

                           

                          Key Talking Points:

                          • Misconceptions on hiring women
                            • Need technical background
                            • Tech first as a prerequisite   

                          • Only 26% of people working in the automotive industry are women
                            • Women who have exceptional customer service, listening and communication skills have a retail background- help wanted ads in an only automotive classified section will not capture that.
                            • You need to advertise in the retail help wanted section.
                              • Mention companies outside of the automotive industry (Has experience working in Verizon, Macy’s, Starbucks)

                            • Enable career path and competitive benefits- student loan aid, flexible schedule for continuing education   

                          • Women have better listening skills than men.
                          • Get involved
                            • Community, chamber groups, business networking- best employees come from word of mouth
                            • Start relationship with high school/college programs- apprenticeships/mentoring/scholarships
                            • Girl Scout/boy scout car care badge

                          • Rebel Rally
                            • All women off-road rally, 10 days no cell phones, no GPS
                            • Navigation rally with compass, map, plotting tools, and road book
                            • Get points for various checkpoints


                          Resources:

                          • Thanks to Jody DeVere for his contribution to the aftermarket’s premier podcast.
                          • Ask Patty Website HERE.
                          • Certified Female Friendly Website HERE.
                          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=24098Fri, 23 Nov 2018 05:13:58 -040039:34falsefullA Champion for Women in The Automotive Industry<br /> <br /> Jody DeVere is a champion for women in the automotive industry, and her company AskPatty.com, Inc. serves as an important point of contact for many women who are seeking the very best experience to buy a car and service by visiting Certified Female Friendly® automotive retail locations across the United States and Canada.<br /> <br /> In this episode, we will be sharing with you the misconceptions that we have in hiring women in the industry. Jody says that there are only 26% of women working in the automotive industry and that we can and need to do more to grow that number.                          RR 381: SVI – Secure Vehicle Interface: The Future In Secured, Standardized, And Direct Access to Vehicle NetworksRR 381: SVI – Secure Vehicle Interface: The Future In Secured, Standardized, And Direct Access to Vehicle NetworksJoe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. This work includes the design and implementation of enterprise systems for two startup ventures.

                          Joe presently leads Emerging Technologies at Auto Care and participates as an ANSI expert assigned to ISO TC22 Road Vehicles, ISO TC204 Intelligent Transport Systems and SAE vehicle security committees. His current focus is the industry’s adoption of secure and standardized access to in-vehicle systems to ensure today’s increasingly complex vehicles can be properly maintained and repaired.

                          Specialties: Strategic planning; program management; systems architecture/modeling disciplines applicable to business processes, data and application integration; web service design & development.   Listen to Joe’s other episodes HERE.

                          Key Talking Points:

                          • Joe managed a 30 bay shop when he was 25 years old and has written software (code) in the aftermarket to help improve the industry.
                          • ADAS (Advanced Driver-Assistance Systems) is about vehicle automation today
                          • Auto care has made a substantial investment to bring SVI standards to the industry.
                          • SVI is a parallel track to ADAS
                          • SVI(Secure Vehicle Interface) is about connecting the automated vehicles to themselves and to infrastructure securing the information shared and warding off bad actors that could infiltrate.
                          • SVI is a secured and standardized and direct access method to the vehicle network(s) and builds a profile of the individual who can gain access to the vehicle data. Authentication and authorization.
                          • Security: Are you who you say you are?
                          • What are you authorized to do?
                          • ITS: Intelligent Transporation Systems infrastructure (A big investment)
                          • Implemented wired or wireless  
                          • OE’s may want certifications to work on their cars.
                          • Joe started to engage w/OE (Influence)
                          • Involved in Standards in Design (Bodies)
                          • By 2020 50% of the vehicle cost will be in electronics.
                          • Shaping the aftermarket’s engagement in SVI, but we can’t outspend the OEs.
                          • The best course of action was to be more sympathetic to the aftermarket.
                          • Get involved with States and get Fed to see.
                          • One interface with every application.
                            • VtoV, VtoI, Direct access Diagnostics, Telematics.
                            • No OE pushback.
                            • Security certificates.

                          • SVI security
                            • Like online banking.
                            • Seamless
                              • Complex behind the scenes
                              • Different profile like a bank.

                            • Enables direct access
                            • OE fancies that all data will pass through their filters and they decide what gets passed on.
                            • Certificates get access.
                            • How do I get my certificates?
                            • Qualified diagnostician.
                            • You’ll get access to codes and updates: ECMs and apply patches
                            • B to B,  B to I (Business to Business, Business to Infrastructure)

                          • OEs are saying that 50% of the cost of a vehicle will be electronics/computers in the near future.
                            • Will become more important than the driver.

                          • Pay attention to ADAS because if you don’t when SVI arrives you will be lost.
                          • ADAS is the most important to learning vehicle automation.

                          Resources:

                          • Thanks to Joe Register for his contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          Joe Register has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. This work includes the design and implementation of enterprise systems for two startup ventures.

                          Joe presently leads Emerging Technologies at Auto Care and participates as an ANSI expert assigned to ISO TC22 Road Vehicles, ISO TC204 Intelligent Transport Systems and SAE vehicle security committees. His current focus is the industry’s adoption of secure and standardized access to in-vehicle systems to ensure today’s increasingly complex vehicles can be properly maintained and repaired.

                          Specialties: Strategic planning; program management; systems architecture/modeling disciplines applicable to business processes, data and application integration; web service design & development.   Listen to Joe’s other episodes HERE.

                          Key Talking Points:

                          • Joe managed a 30 bay shop when he was 25 years old and has written software (code) in the aftermarket to help improve the industry.
                          • ADAS (Advanced Driver-Assistance Systems) is about vehicle automation today
                          • Auto care has made a substantial investment to bring SVI standards to the industry.
                          • SVI is a parallel track to ADAS
                          • SVI(Secure Vehicle Interface) is about connecting the automated vehicles to themselves and to infrastructure securing the information shared and warding off bad actors that could infiltrate.
                          • SVI is a secured and standardized and direct access method to the vehicle network(s) and builds a profile of the individual who can gain access to the vehicle data. Authentication and authorization.
                          • Security: Are you who you say you are?
                          • What are you authorized to do?
                          • ITS: Intelligent Transporation Systems infrastructure (A big investment)
                          • Implemented wired or wireless  
                          • OE’s may want certifications to work on their cars.
                          • Joe started to engage w/OE (Influence)
                          • Involved in Standards in Design (Bodies)
                          • By 2020 50% of the vehicle cost will be in electronics.
                          • Shaping the aftermarket’s engagement in SVI, but we can’t outspend the OEs.
                          • The best course of action was to be more sympathetic to the aftermarket.
                          • Get involved with States and get Fed to see.
                          • One interface with every application.
                            • VtoV, VtoI, Direct access Diagnostics, Telematics.
                            • No OE pushback.
                            • Security certificates.

                          • SVI security
                            • Like online banking.
                            • Seamless
                              • Complex behind the scenes
                              • Different profile like a bank.

                            • Enables direct access
                            • OE fancies that all data will pass through their filters and they decide what gets passed on.
                            • Certificates get access.
                            • How do I get my certificates?
                            • Qualified diagnostician.
                            • You’ll get access to codes and updates: ECMs and apply patches
                            • B to B,  B to I (Business to Business, Business to Infrastructure)

                          • OEs are saying that 50% of the cost of a vehicle will be electronics/computers in the near future.
                            • Will become more important than the driver.

                          • Pay attention to ADAS because if you don’t when SVI arrives you will be lost.
                          • ADAS is the most important to learning vehicle automation.

                          Resources:

                          • Thanks to Joe Register for his contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=24091Tue, 20 Nov 2018 05:13:32 -040040:19falsefullRepairing and Diagnosing Tomorrows Tech With Access and Authority Using Secure Vehicle Interface<br /> <br /> Joe Register is Vice-President of Merging Technologies at the Auto Care Association.<br /> <br /> Joe is on the cutting edge of technology as it affects our industry and to be at the table as it relates to who owns the data and who can have access to it. In this episode, we will be discussing how SVI: Secure Vehicle Interface can have an impact on our future by authorizing and authenticating who can have access to vehicle data.<br /> <br /> Although the standards and implementation strategies continue to be developed, you will understand the significance that SVI will have on the aftermarket.<br /> <br /> Authorized access to vehicle data will not only help in the vehicle repair, but help users understand the automotive/driver behavior, surroundings, status of the vehicle, entertainment, lifestyle, and everything you can muster in a connected car that brings safety and security for its owners.                          RR 380: UNCOPYABLE. How To Create an Unfair Advantage Over Your Competition.RR 380: UNCOPYABLE. How To Create an Unfair Advantage Over Your Competition.Kelly’s Dad is Steve Miller. He is a Marketing Gunslinger and the author of “UNCOPYABLE: How to Create an Unfair Advantage Over Your Competition.”

                          In the business world, He guides organizations to higher long-term success through smart, inexpensive marketing and response-driven branding (no, that’s not an oxymoron).

                          He is also a TEDster, a damn good speaker (over 1500 paid national and international presentations), a pretty good writer (six books and top business magazines), and a crappy golfer. He also has an edge. You have crossed into a No Spin Zone.

                          He works in several niches, most notably with small businesses, entrepreneurs, and trade associations.   

                          Key Talking Points:

                          • Author of “Uncopyable. How To Create an Unfair Advantage Over Your Competition”.
                            • Be willing to create rules of competition for yourself and difficult for competition to copy.
                            • It is ot enough to be better than the competition, you need to be unique and different.
                            • Study and learn from companies outside your industry instead of focusing on competition.
                            • You are not in the business of repairing cars. You are in business for marketing to repair cars.
                              • Customers need to know you exist.


                          • The title is Marketing Gunslinger.
                            • It’s about who you are rather than what you do.

                          • Ideal customer avatar.
                            • Have a definitive description of avatar then start thinking like your ideal customer.

                          • Cool kids club.
                            • Purpose of marketing- to be on the mind of the prospect when a prospect is ready to buy.
                            • Purpose of business- create and keep a customer.
                            • Create a club in shop everyone wants to be a member of and will tell others about.

                          • Shock and awe packages- not expected by your customer. So do them.
                            • New customer gets mailer or package.
                            • Improves customer retention.


                          Resources Mentioned:

                          • Thanks to Steve Miller for his contribution to the aftermarket’s premier podcast.
                          • Uncopyable: The Book Website HERE.
                          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          Kelly’s Dad is Steve Miller. He is a Marketing Gunslinger and the author of “UNCOPYABLE: How to Create an Unfair Advantage Over Your Competition.”

                          In the business world, He guides organizations to higher long-term success through smart, inexpensive marketing and response-driven branding (no, that’s not an oxymoron).

                          He is also a TEDster, a damn good speaker (over 1500 paid national and international presentations), a pretty good writer (six books and top business magazines), and a crappy golfer. He also has an edge. You have crossed into a No Spin Zone.

                          He works in several niches, most notably with small businesses, entrepreneurs, and trade associations.   

                          Key Talking Points:

                          • Author of “Uncopyable. How To Create an Unfair Advantage Over Your Competition”.
                            • Be willing to create rules of competition for yourself and difficult for competition to copy.
                            • It is ot enough to be better than the competition, you need to be unique and different.
                            • Study and learn from companies outside your industry instead of focusing on competition.
                            • You are not in the business of repairing cars. You are in business for marketing to repair cars.
                              • Customers need to know you exist.


                          • The title is Marketing Gunslinger.
                            • It’s about who you are rather than what you do.

                          • Ideal customer avatar.
                            • Have a definitive description of avatar then start thinking like your ideal customer.

                          • Cool kids club.
                            • Purpose of marketing- to be on the mind of the prospect when a prospect is ready to buy.
                            • Purpose of business- create and keep a customer.
                            • Create a club in shop everyone wants to be a member of and will tell others about.

                          • Shock and awe packages- not expected by your customer. So do them.
                            • New customer gets mailer or package.
                            • Improves customer retention.


                          Resources Mentioned:

                          • Thanks to Steve Miller for his contribution to the aftermarket’s premier podcast.
                          • Uncopyable: The Book Website HERE.
                          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=23993Fri, 16 Nov 2018 05:14:02 -040040:07falsefullUncopyable. How To Create an Unfair Advantage Over Your Competition<br /> <br /> Steve Miller is best known as Kelly’s Dad and The Marketing Gunslinger. He is the best selling author, speaker, and a renowned marketing strategist. He has helped numerous organization stand out and become uncopyable against the stiffest competition available.<br /> <br /> In this episode, we will be sharing with you all the main ingredients on how to become uncopyable. We will bring you the strategy you need to gain that advantage that your customer would be coming back to you and to you alone. Discover that unique quality that will help you stand out!                          RR 379: A Banker and a Master Tech Build a BMW Specialty Shop – Down UnderRR 379: A Banker and a Master Tech Build a BMW Specialty Shop – Down UnderKen Christie is the Chief Financial Officer of the Australian Bank division of National Australia Bank (a global top 25 Bank), his role is responsible for driving the financial performance and oversight of the Consumer, Business and Private Bank, Wealth division and Customer Experience and products division in Australia. In addition to this fulltime role, Ken is a passionate car owner and collector and has a 50% equity ownership in an Independent BMW & MINI workshop in Melbourne Australia “BM Performance Centre”. This ownership with Mark Higgins blends his passion for cars with that of building and growing a small business.

                          He has an Undergraduate Degree in Banking and Finance from Victoria University, an MBA from Melbourne University and is a Graduate of the Advanced Management Programme at Harvard Business School. His passions outside of work include snow skiing, car racing, and vehicle restoration and spending time with his family. As a side note, his passion for skiing has led him to pass his level 1 and 2 Canadian Ski Instructor exams.

                          Mark Higgins is the Co-Owner of BM Performance Centre and is an experience BMW Mastertech. His experiences have brought him to New Zealand, US, and the UK. He is already in the business for 8 months and has set the roles and responsibilities of the shop. He has worked before as a workshop manager and a BMW Diagnostic Technician.

                           

                          Key Talking Points:
                          • The shop opened 6 months ago in Williamstown, Victoria, AustraliaKen Cristie- CFO of Australian Bank but has a passion for his car collection
                          • He wanted to create a BMW and Mini’s specialty shop.He races a BMW M3 
                          • Mark Higgins- Partner in business from answering an ad. He has been around BMW’s his whole life.
                          • Business plan:Exclusive BMW operation
                          • Ken found his partner via an ad placement
                          • They built a business case and as a CFO. Ken was very familiar and Mark thought it was  
                          • Their labor rate is $175. The dealerships are $240 – $280. General shops in Australia is prox $130
                          • Building a long-term sustainable business.
                          • ChallengesA consistent flow of customers and earning their trust
                          • MarketingKen and Mark often go to malls and put flyers on cars in parking lot to attract new customer attention
                          • They are getting 5-star reviews on Facebook
                          • Australia aftermarket:Techs go through 4-year apprenticeship- then qualify to start 50-55k salary (40k US Dollars) Often only learn to do oil service/brakes at dealerships 3
                          • Tech shortage- veterans struggling with new technology, new techs losing interest.
                          • They are looking for techs from the UK to come here on work visas.
                          • Australia has low unemployment.
                          • Australia imports their vehicles.
                          • BMW is the second popular vehicle in their area. Mercedes, Toyota, VW, GM, and Ford are in the top.
                          • OE information is slowly trickling out to the aftermarket.
                          • Mark is getting help from friends in the dealership network to get information to repair vehicles.
                          • Technicians must go through an apprenticeship like the UK.
                          • Legacy technicians are getting disenchanted as the new technology is coming at them so fast.
                          • Parts margins and parts pricing are a challenge. They are trying to maintain a 40% margin.Off the scale compared to the UK.
                          • A new key in the UK is about $150. In Australia $700.
                          • They are looking for partnerships from parts suppliers
                          • BM performance experience is a program they run at the shop.They adopted STEM ideas they heard from the podcast at their shop.
                          • For customers that want to understand how their cars are serviced and the electronics, diagnostics, sensors etc in vehicle
                          • Customers can watch service being done live, no charge for a customer to experience the service that is differentiation in the market.
                          • Customers are fascinated by the diagnostic process and how the car works.
                          • They had a BMW car club in the shop in on an evening with about 30 people.
                          • Immigration policyUndergrad degree (have a trade), under 30 years old, no children or dependents- open immigration
                          • Skills-based assessment and points system 
                          • Australian Aftermarket ShowSimilar to AAPEX
                          • Held every 2 years
                          • Key suppliers-  oil, part supplies
                          • Technical sessions to attend
                          • Australia has the same land mass as the US with 25 Million peopleWill grow to 41 Million by 2040
                          • It takes 24 hours air flight from New York to Australia

                           

                          Resources Mentioned:

                          • Thanks to Ken Christie and Mark Higgins for their contribution to the aftermarket’s premier podcast.
                          • DOWNLOAD: Spreadsheet ‘BM Performance Cash Flow Spreadsheet HERE.
                          • BM Performance Centre Website HERE.
                          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:

                          Facebook  Twitter  Linked In  Email   Events   Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                          ]]>                          Ken Christie is the Chief Financial Officer of the Australian Bank division of National Australia Bank (a global top 25 Bank), his role is responsible for driving the financial performance and oversight of the Consumer, Business and Private Bank, Wealth division and Customer Experience and products division in Australia. In addition to this fulltime role, Ken is a passionate car owner and collector and has a 50% equity ownership in an Independent BMW & MINI workshop in Melbourne Australia “BM Performance Centre”. This ownership with Mark Higgins blends his passion for cars with that of building and growing a small business.

                          He has an Undergraduate Degree in Banking and Finance from Victoria University, an MBA from Melbourne University and is a Graduate of the Advanced Management Programme at Harvard Business School. His passions outside of work include snow skiing, car racing, and vehicle restoration and spending time with his family. As a side note, his passion for skiing has led him to pass his level 1 and 2 Canadian Ski Instructor exams.

                          Mark Higgins is the Co-Owner of BM Performance Centre and is an experience BMW Mastertech. His experiences have brought him to New Zealand, US, and the UK. He is already in the business for 8 months and has set the roles and responsibilities of the shop. He has worked before as a workshop manager and a BMW Diagnostic Technician.

                           

                          Key Talking Points:
                          • The shop opened 6 months ago in Williamstown, Victoria, AustraliaKen Cristie- CFO of Australian Bank but has a passion for his car collection
                          • He wanted to create a BMW and Mini’s specialty shop.He races a BMW M3 
                          • Mark Higgins- Partner in business from answering an ad. He has been around BMW’s his whole life.
                          • Business plan:Exclusive BMW operation
                          • Ken found his partner via an ad placement
                          • They built a business case and as a CFO. Ken was very familiar and Mark thought it was  
                          • Their labor rate is $175. The dealerships are $240 – $280. General shops in Australia is prox $130
                          • Building a long-term sustainable business.
                          • ChallengesA consistent flow of customers and earning their trust
                          • MarketingKen and Mark often go to malls and put flyers on cars in parking lot to attract new customer attention
                          • They are getting 5-star reviews on Facebook
                          • Australia aftermarket:Techs go through 4-year apprenticeship- then qualify to start 50-55k salary (40k US Dollars) Often only learn to do oil service/brakes at dealerships 3
                          • Tech shortage- veterans struggling with new technology, new techs losing interest.
                          • They are looking for techs from the UK to come here on work visas.
                          • Australia has low unemployment.
                          • Australia imports their vehicles.
                          • BMW is the second popular vehicle in their area. Mercedes, Toyota, VW, GM, and Ford are in the top.
                          • OE information is slowly trickling out to the aftermarket.
                          • Mark is getting help from friends in the dealership network to get information to repair vehicles.
                          • Technicians must go through an apprenticeship like the UK.
                          • Legacy technicians are getting disenchanted as the new technology is coming at them so fast.
                          • Parts margins and parts pricing are a challenge. They are trying to maintain a 40% margin.Off the scale compared to the UK.
                          • A new key in the UK is about $150. In Australia $700.
                          • They are looking for partnerships from parts suppliers
                          • BM performance experience is a program they run at the shop.They adopted STEM ideas they heard from the podcast at their shop.
                          • For customers that want to understand how their cars are serviced and the electronics, diagnostics, sensors etc in vehicle
                          • Customers can watch service being done live, no charge for a customer to experience the service that is differentiation in the market.
                          • Customers are fascinated by the diagnostic process and how the car works.
                          • They had a BMW car club in the shop in on an evening with about 30 people.
                          • Immigration policyUndergrad degree (have a trade), under 30 years old, no children or dependents- open immigration
                          • Skills-based assessment and points system 
                          • Australian Aftermarket ShowSimilar to AAPEX
                          • Held every 2 years
                          • Key suppliers-  oil, part supplies
                          • Technical sessions to attend
                          • Australia has the same land mass as the US with 25 Million peopleWill grow to 41 Million by 2040
                          • It takes 24 hours air flight from New York to Australia

                           

                          Resources Mentioned:

                          • Thanks to Ken Christie and Mark Higgins for their contribution to the aftermarket’s premier podcast.
                          • DOWNLOAD: Spreadsheet ‘BM Performance Cash Flow Spreadsheet HERE.
                          • BM Performance Centre Website HERE.
                          • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:

                          Facebook  Twitter  Linked In  Email   Events   Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=23970Tue, 13 Nov 2018 05:13:00 -040048:50falsefullA Banker and a Master Tech Build a BMW Specialty Shop - Down Under Ken Christie is the Chief Financial Officer of the Australian Bank division of National Australia Bank whose passion for collecting and racing cars decided to find a partner and build a BMW specialty shop. Ken partnered with BMW Mastertech, Mark Higgins and they created BM Performance Centre in Williamstown, Victoria, Australia In this episode, we will be tackling issues and challenges of running a shop in Australia and surprisingly, it is very similar to the challenges and issues we have with our aftermarket in North America. With wide arrays of topics including customer retention, the Australian technician shortage, and earnings, a tech apprentice program like Europe and the Australian immigration policy. Learn what their BM performance experience is and get a taste of the Australian Aftermarket parts industry. Enjoy this great study in contrasts and similarities.                          RR 378: John Passante – You Can’t Handle The Truth – The Power of Performance ReviewsRR 378: John Passante – You Can’t Handle The Truth – The Power of Performance ReviewsDr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group.  He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.

                          I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership.

                          John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including Management Development, Leadership Development, Personal Development, and Team Development among others. Find John’s other episodes HERE.

                          Key Talking Points:

                          • Accountability must be in the drinking water of organizations.
                          • Year-end is the time to have quality time with your team to share developmental needs and accomplishments.
                          • There is a fear to sit with your people to discuss their behavior and contributions to improve themselves and the organization.
                          • “The basis of all relationships in life is trust.”
                          • “True friends are blessings.”
                          • Find the training programs to help develop your people.
                          • We’ve gotten feedback throughout our lives, for example, a report card and/or a grade in college.
                          • When you move forward in life and in business you need help to change your knowledge and behaviors.
                          • “The truth will set you free”. Silence is not feedback. People want feedback.
                          • We do not give enough compliments. They are free. They have to be sincere, they have to be genuine.
                          • Reviews/feedback needs to be one on one and it needs to be two way.  ‘Give me feedback on how I can Improve’.
                          • You must treat everybody as an individual.
                          • You can’t have a base of trust without clear expectations.
                          • The people side of the business gets pushed down. If you take care of your people you’ll take care of your customers.
                          • We get the tone of the organization from the leader.
                          • Millennials want feedback daily. If not you are not going to retain them.
                          • Wage increases should not be discussed at a performance review.
                            • They are two different conversations.

                          • Find a quiet neutral setting for your review.
                            • Don’t sit behind the desk.
                            • Give a week advance.
                            • Bring notes with you so we can have a give and take dialogue.
                            • Confirm with your report a few times during the week.

                          • Never provide feedback or offer promotions via email or text.
                          • Every company needs to have their values posted everywhere in the business.
                          • Culture drives strategies.
                          • You need to understand your team members personal goals.
                          • We can do anything we set our minds to. Give the human credit. There is potential in every organization that is underutilized.
                          • Find your human potential. Start an idea committee.

                          Resources Mentioned:

                          • Link to the article “You Can’t Handle The Truth”
                          • Thanks to John Passante for his contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group.  He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.

                          I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership.

                          John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including Management Development, Leadership Development, Personal Development, and Team Development among others. Find John’s other episodes HERE.

                          Key Talking Points:

                          • Accountability must be in the drinking water of organizations.
                          • Year-end is the time to have quality time with your team to share developmental needs and accomplishments.
                          • There is a fear to sit with your people to discuss their behavior and contributions to improve themselves and the organization.
                          • “The basis of all relationships in life is trust.”
                          • “True friends are blessings.”
                          • Find the training programs to help develop your people.
                          • We’ve gotten feedback throughout our lives, for example, a report card and/or a grade in college.
                          • When you move forward in life and in business you need help to change your knowledge and behaviors.
                          • “The truth will set you free”. Silence is not feedback. People want feedback.
                          • We do not give enough compliments. They are free. They have to be sincere, they have to be genuine.
                          • Reviews/feedback needs to be one on one and it needs to be two way.  ‘Give me feedback on how I can Improve’.
                          • You must treat everybody as an individual.
                          • You can’t have a base of trust without clear expectations.
                          • The people side of the business gets pushed down. If you take care of your people you’ll take care of your customers.
                          • We get the tone of the organization from the leader.
                          • Millennials want feedback daily. If not you are not going to retain them.
                          • Wage increases should not be discussed at a performance review.
                            • They are two different conversations.

                          • Find a quiet neutral setting for your review.
                            • Don’t sit behind the desk.
                            • Give a week advance.
                            • Bring notes with you so we can have a give and take dialogue.
                            • Confirm with your report a few times during the week.

                          • Never provide feedback or offer promotions via email or text.
                          • Every company needs to have their values posted everywhere in the business.
                          • Culture drives strategies.
                          • You need to understand your team members personal goals.
                          • We can do anything we set our minds to. Give the human credit. There is potential in every organization that is underutilized.
                          • Find your human potential. Start an idea committee.

                          Resources Mentioned:

                          • Link to the article “You Can’t Handle The Truth”
                          • Thanks to John Passante for his contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=23881Fri, 09 Nov 2018 05:12:44 -040041:37falsefullDr. John Passante - You Can’t Handle The Truth - The Power of Performance Reviews.<br /> <br /> John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group. He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.<br /> <br /> In this episode, he illuminates how performance reviews can become part of the culture of all businesses. He covers high grounds on the importance of leadership, understanding personal goals, culture, strategy, and values in the performance review process.<br /> <br /> John also shows us tips within the episode on the right way to write your own review.                          RR 377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics ProblemRR 377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics ProblemDuring Gary Smith ’s career, he worked as a technical field engineer and warranty audit consultant to OEMs and dealership groups in the late 80s and 90s, this experience uniquely positioned Gary to form GSS Enterprises, Inc. in 2000. Today, he focuses on technical training and shop support.

                          Gary’s business, Auto Master Training creates technical manuals, training classes and web-based training for shops, dealerships and multi-store franchise groups nationally. As a contributor to the curriculum at BG University, Worldpac Training Institute, and other schools and businesses, he has worked with many organizations over the years to create specialized technical subject matter courses and has worked to develop internal train the trainer and web material for automotive companies.

                          He currently travels for Worldpac Training Institute and Car Quest Training Institute as an instructor teaching several of his drivability related subject matter classes.

                          Gary specializes in teaching advanced diagnostic techniques and methodology; including physical testing (Drivability, Lab Scopes, Pressure Transducers, Scan Data and 5-Gas Analysis), signal acquisition & analysis, fuel, and lubrication technology as well as vehicle communications data bus diagnostics.

                          GSS Enterprises, Inc. is an authorized distributor of Launch, Automotive Test Solutions (ATS) and Drew technologies product lines. Gary believes that support after the sale is paramount to be successful at technician development. He actively supports his customers with the automastertraining.com (see link below) hotline which supports hundreds of shop technicians with on-car remote technical assistance.

                          His hobbies are restoring antique vacuum tube testers and radios from 1910-1950, feeding his audiophile addiction for powerful tube amps and he is a level 4 Extra FCC licensed HAM Radio Operator, call sign W1FES.

                          Key Talking Points

                          • Knowledge of electricity is the single most important requirement in repairing today’s high tech vehicles.
                          • Newest class is drawing technicians to class by wrapping up the words advanced in the title.
                          • Many technicians have never been to a basic electric class.
                          • Survival in today’s repair environment is to never cease your study. You must continually train.
                          • Must train on all areas from business to vehicle components.
                          • We must be curious in order to solve problems.
                          • Techs that attend training must go back to educate the rest of the team. When you teach you learn.
                          • The Rolls Royce diagnostics story using a lab scope modeling the circuits not having service information.
                          • Gary collects vintage radios.
                          • In school, we learned about Edison, but there were many other geniuses that contributed to understanding electricity.
                          • Arthur Athwater invented ignition coils for Henry Ford
                          • Edward Weston figured out how to measure voltage, current and resistance with a created a voltmeter in a calibrated exact fashion. He dominated the industry with test equipment. (circa 1893)


                          Resources Mentioned:

                          • Thanks to Gary Smith for his contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          During Gary Smith ’s career, he worked as a technical field engineer and warranty audit consultant to OEMs and dealership groups in the late 80s and 90s, this experience uniquely positioned Gary to form GSS Enterprises, Inc. in 2000. Today, he focuses on technical training and shop support.

                          Gary’s business, Auto Master Training creates technical manuals, training classes and web-based training for shops, dealerships and multi-store franchise groups nationally. As a contributor to the curriculum at BG University, Worldpac Training Institute, and other schools and businesses, he has worked with many organizations over the years to create specialized technical subject matter courses and has worked to develop internal train the trainer and web material for automotive companies.

                          He currently travels for Worldpac Training Institute and Car Quest Training Institute as an instructor teaching several of his drivability related subject matter classes.

                          Gary specializes in teaching advanced diagnostic techniques and methodology; including physical testing (Drivability, Lab Scopes, Pressure Transducers, Scan Data and 5-Gas Analysis), signal acquisition & analysis, fuel, and lubrication technology as well as vehicle communications data bus diagnostics.

                          GSS Enterprises, Inc. is an authorized distributor of Launch, Automotive Test Solutions (ATS) and Drew technologies product lines. Gary believes that support after the sale is paramount to be successful at technician development. He actively supports his customers with the automastertraining.com (see link below) hotline which supports hundreds of shop technicians with on-car remote technical assistance.

                          His hobbies are restoring antique vacuum tube testers and radios from 1910-1950, feeding his audiophile addiction for powerful tube amps and he is a level 4 Extra FCC licensed HAM Radio Operator, call sign W1FES.

                          Key Talking Points

                          • Knowledge of electricity is the single most important requirement in repairing today’s high tech vehicles.
                          • Newest class is drawing technicians to class by wrapping up the words advanced in the title.
                          • Many technicians have never been to a basic electric class.
                          • Survival in today’s repair environment is to never cease your study. You must continually train.
                          • Must train on all areas from business to vehicle components.
                          • We must be curious in order to solve problems.
                          • Techs that attend training must go back to educate the rest of the team. When you teach you learn.
                          • The Rolls Royce diagnostics story using a lab scope modeling the circuits not having service information.
                          • Gary collects vintage radios.
                          • In school, we learned about Edison, but there were many other geniuses that contributed to understanding electricity.
                          • Arthur Athwater invented ignition coils for Henry Ford
                          • Edward Weston figured out how to measure voltage, current and resistance with a created a voltmeter in a calibrated exact fashion. He dominated the industry with test equipment. (circa 1893)


                          Resources Mentioned:

                          • Thanks to Gary Smith for his contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=23861Tue, 06 Nov 2018 05:06:28 -040027:16falsefullThe Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem<br /> <br /> Gary Smith has been fascinated with electricity his whole life and understands that the more you know of electricity's core fundamentals, the better diagnostician you’ll be. <br /> <br /> He says many technicians have never been to a basic electric class so how will survival in today's repair environment keep pace with the ever enhancing tech, circuits, and modules. Gary like so many other trainers I’ve interviewed can’t say it enough. You must continually train, invest in yourself and get to a basic automotive electrical class every three years.<br /> Ham radio enthusiast, Gary Smith, tells the story of Edward Weston who invented a tool in circa 1893 that you still use today.<br /> <br /> Thanks, Gary, for the reminder that you must be curious if you want to solve diagnostic challenges today. He reminds technicians that after a training class, they must go back to educate the rest of the team. When you teach you learn.                          RR 376: The Undeniable Rise of Digital Vehicle Inspection (DVI)RR 376: The Undeniable Rise of Digital Vehicle Inspection (DVI)Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas, Texas for the last 5 years and is an expert at software development who understands what customers want in a digital sales process. He came from the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. Chris worked for companies that understand the marriage of service and software and have applied it in an effective way.

                          After opening his shop, he founded autoflow.me, a workflow and communication solution, specifically to give his shop a competitive advantage. As he talked to more shop owners he realized there was a need for better technology and has since worked toward helping the industry embrace and move forward with it. Listen to Chris’ previous episodes HERE.

                          John Burkhauser is currently employed at BOLT ON TECHNOLOGY as the Director of Education, a job that allows him to use a lifetime of learning experience day in and day out.  John dreamed of being a meteorologist but found out college wasn’t for him.

                          When his car failed the state inspection, that was the day his career was decided on. John went to Pennco Tech to attend the Auto Gas and Diesel program.  After graduation, John started work in a dealership where he went from a “D” technician to an “A” technician in a few short years. He also added shop foreman to his resume.  During this time, John became certified as an ASE Master Technician and Advanced Level Technician which he still maintains.

                          Crossing to the other side of service, he became a service adviser winning the Ford Silver Medallion award. He then became a Service Manager for a large dealership.

                          John also worked in the independent aftermarket. He then applied to be an instructor at a post-secondary automotive training school where he taught basic electrical and HVAC courses for the better part of ten years.

                          Fortune would change his career path again when John learned about BOLT ON TECHNOLOGY and became part of the team. Listen to John’s previous episodes HERE.

                          Pete Rudloff is a national automotive instructor/advisor, ASA volunteer leader, nationally published technical writer and owner of both Pete’s Garage, Inc. and Blue Collar Technologies, Inc. in Newark, DE. Pete has a passion for raising the bar for the auto trade and a reputation as a friend to the general auto repair shop with many calling themselves Pete’s customer. More than just a guy who fixes cars, Pete is out to change the auto trade and how vehicle owners view auto shops with his new FlexCheck Auto Digital Vehicle Inspection Software. Listen to Pete’s previous episodes HERE.

                          Key Talking Points:

                          • DVI is so important because it will increase the transparency with what is going on with their vehicle.
                          • More and more people want to be in control.
                          • DVI allows you to maximize opportunity with each vehicle that comes into the shop.
                          • DVI is not going away. It is like a smartphone. ‘Everyone has one’
                          • DVI penetration is only about 10%, however, it is the norm today.
                          • There is no excuse not to DVI. It is not going away. Sop ignoring that this is a fad.
                          • DVI bring the vehicle in the bay to their home or office.
                          • Adoption rate issues:
                            • Change
                            • Fear
                            • Battling priorities (fire drills)

                          • DVI is a major change. It has a major impact on the business. You need to be prepared.
                            • Lay your plans and vision to adapt DVI over the next few years. Let your people know.

                          • Involve your team to improve your engagement. Get your teams feedback and buy-in.
                            • Get them to kick the tires with you.
                            • Time is necessary to get full adoption.

                          • Leadership/Management must take a strong lead in the implementation of DVI and stay engaged with the team not only during integration but into full adoption and as a system.
                          • DVI’s are comprehensive and have so many features. You must be a perpetual student to be sure your DVI systems features are being considered for your company.
                          • Look for a DVI company where you find a fit for your culture.
                          • You need a lot of force and momentum to get through implementing DVI
                          • If you adopt early you gain a competitive advantage.
                          • Consumers will demand this in the future and force you to have DVI. Become the leader in your market.
                          • You will have pain in the implementation but fight through it.
                          • DVI is the single biggest thing you can do for your bottom line.    

                          Resources Mentioned:

                          • Thanks to Chris Cloutier, John Burkhauser, and Pete Rudloff for their contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas, Texas for the last 5 years and is an expert at software development who understands what customers want in a digital sales process. He came from the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. Chris worked for companies that understand the marriage of service and software and have applied it in an effective way.

                          After opening his shop, he founded autoflow.me, a workflow and communication solution, specifically to give his shop a competitive advantage. As he talked to more shop owners he realized there was a need for better technology and has since worked toward helping the industry embrace and move forward with it. Listen to Chris’ previous episodes HERE.

                          John Burkhauser is currently employed at BOLT ON TECHNOLOGY as the Director of Education, a job that allows him to use a lifetime of learning experience day in and day out.  John dreamed of being a meteorologist but found out college wasn’t for him.

                          When his car failed the state inspection, that was the day his career was decided on. John went to Pennco Tech to attend the Auto Gas and Diesel program.  After graduation, John started work in a dealership where he went from a “D” technician to an “A” technician in a few short years. He also added shop foreman to his resume.  During this time, John became certified as an ASE Master Technician and Advanced Level Technician which he still maintains.

                          Crossing to the other side of service, he became a service adviser winning the Ford Silver Medallion award. He then became a Service Manager for a large dealership.

                          John also worked in the independent aftermarket. He then applied to be an instructor at a post-secondary automotive training school where he taught basic electrical and HVAC courses for the better part of ten years.

                          Fortune would change his career path again when John learned about BOLT ON TECHNOLOGY and became part of the team. Listen to John’s previous episodes HERE.

                          Pete Rudloff is a national automotive instructor/advisor, ASA volunteer leader, nationally published technical writer and owner of both Pete’s Garage, Inc. and Blue Collar Technologies, Inc. in Newark, DE. Pete has a passion for raising the bar for the auto trade and a reputation as a friend to the general auto repair shop with many calling themselves Pete’s customer. More than just a guy who fixes cars, Pete is out to change the auto trade and how vehicle owners view auto shops with his new FlexCheck Auto Digital Vehicle Inspection Software. Listen to Pete’s previous episodes HERE.

                          Key Talking Points:

                          • DVI is so important because it will increase the transparency with what is going on with their vehicle.
                          • More and more people want to be in control.
                          • DVI allows you to maximize opportunity with each vehicle that comes into the shop.
                          • DVI is not going away. It is like a smartphone. ‘Everyone has one’
                          • DVI penetration is only about 10%, however, it is the norm today.
                          • There is no excuse not to DVI. It is not going away. Sop ignoring that this is a fad.
                          • DVI bring the vehicle in the bay to their home or office.
                          • Adoption rate issues:
                            • Change
                            • Fear
                            • Battling priorities (fire drills)

                          • DVI is a major change. It has a major impact on the business. You need to be prepared.
                            • Lay your plans and vision to adapt DVI over the next few years. Let your people know.

                          • Involve your team to improve your engagement. Get your teams feedback and buy-in.
                            • Get them to kick the tires with you.
                            • Time is necessary to get full adoption.

                          • Leadership/Management must take a strong lead in the implementation of DVI and stay engaged with the team not only during integration but into full adoption and as a system.
                          • DVI’s are comprehensive and have so many features. You must be a perpetual student to be sure your DVI systems features are being considered for your company.
                          • Look for a DVI company where you find a fit for your culture.
                          • You need a lot of force and momentum to get through implementing DVI
                          • If you adopt early you gain a competitive advantage.
                          • Consumers will demand this in the future and force you to have DVI. Become the leader in your market.
                          • You will have pain in the implementation but fight through it.
                          • DVI is the single biggest thing you can do for your bottom line.    

                          Resources Mentioned:

                          • Thanks to Chris Cloutier, John Burkhauser, and Pete Rudloff for their contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                           

                          ]]>https://remarkableresults.biz/?p=23835Fri, 02 Nov 2018 04:14:54 -040036:52falsefullThe Indisputable Rise of Digital Vehicle Inspections (DVI)<br /> <br /> The members of this roundtable are Chris Cloutier of Golden Rule Auto Care and Autotext.me, John Burkhauser of Bolt On Technology, and Pete Rudloff of Pete’s Garage and Flex Check Auto <br /> <br /> The episode talks about the rise of Digital Vehicle Inspection and its importance like a smartphone to everyone. DVI is not yet the norm today but the future will require the service professional to have this tool. Since more customers want to be in control, DVI will increase the transparency with what is going on with their vehicle. DVI brings the vehicle in the bay to their home or office.<br /> <br /> Learn how DVI will shape how business gets done.                          RR 375: Trained By Techs – Creating a Training Commitment Inside All ShopsRR 375: Trained By Techs – Creating a Training Commitment Inside All ShopsThe Panel

                          Richard Falco Jr. is an instructor for Carquest Technical Institute (CTI). He is an ASE Master Technician L1 with over 25 years in the auto repair industry. His technical experience includes Domestic, Asian, and European vehicles both at the dealership level and as a successful shop owner. He has instructed technicians and college students in all aspects of automotive repair and currently takes care of our customers, for CTI, throughout the southeastern U.S.

                           

                          Keith Perkins has been in the industry about 13 years, serving in various capacities, including; machine shop experience as a cylinder head machinist, cylinder block machinist, lead engine assembler, and engine performance tuner. Outside of the Machine shop, he has been a diagnostician at independent shops, contract trainer for independent shops and parts suppliers, a General Manager of a parts store and he has supported over 200 shops as a Nissan/Infiniti technical information specialist.

                          Keith is a member of the Trained By Techs group and currently serves as diagnostician, programming and security specialist for Christian Brothers Automotive, he also operates a diagnostic, programming and security training company (L1 Automotive Diagnostics and Programming). Keith holds 14 ASE certifications, and also serves as a “Subject Matter Expert” for the ASE A1 test. Keith has a passion for supporting professionalism in our industry, as part of that he pushes young and seasoned techs to get ASE certified. Keith says out of all his certifications and accomplishments he is most proud of his “Value of Life Award” he received for successful life-saving efforts on a civilian while in the line of duty during his hiatus from the automotive industry with the Colorado Department of Corrections.

                           

                          Tomi Oliva is the owner and operator of San Jose Automotive Center in Chicago, IL. He grew up working in the family business. The primary business back then was tire related, but they did venture into some general repair.

                          This is when Tomi realized what he was going to be when he grew up. For Tomi, the tire side of the business was a chore but once he got a taste for the repair and technical side of the automotive service business, he knew his professional direction. Tomi was hooked. So much so that he went against his father’s wishes and attended UTI Glendale Heights where he graduated in 2004. After graduating, he worked for a Nissan Dealer for a while before returning to Chicago to take over his Father’s Tire Business.

                          If you guessed that Tomi would probably convert the tire shop into a full general repair business, then you guessed right. San Jose Automotive Center is now an automotive general service business and has been since 2015.

                          About two years ago, Tomi started attended technical training and meeting others that shared his same passion for diagnostics. The relationships that Tomi developed from these courses and training events have opened doors to some awesome opportunities. To say that Tomi is satisfied with his career choice and industry involvement would be an understatement, but he’s just getting started.

                           

                          Mario Rojas picked up a wrench for the first time 10 years ago, after watching someone do a brake job. He landed a job at the local repair shop a couple of years later after doing brakes, belts, hoses, and suspension work out in the street. That shop sent him to a small electrical theory class and he became fascinated with it. He studied every magazine, every YouTube video he could get his hands on and one by one took and passed his ASE tests. Once he received his L1 certification, he was fortunate enough to find a reputable shop. They allowed him to create a YouTube channel. His goal is to share with and motivate techs of all ages but to especially motivate the younger techs in the industry. He hopes to share as much knowledge as possible in the same fashion that he was fortunate enough to acquire it.

                          Key Talking Points:

                          • We need to stop the loss of our talent and engage the technicians of the industry through building a strong network.
                          • Many technicians don’t know about another level that they can aspire to.
                          • Many don’t know that being a lead diagnostician can be profitable.
                          • Techs do side work because they are not being compensated properly.
                          • Trained By Techs is working tirelessly to reach technicians that have not been to training.
                          • They have an open mike weekly on the zoom meeting platform.
                          • As a technician who works for a shop that does not pay for training, you will have to pay for your training. Come back to the shop and share and show the owner the value you’ve received and that all in the shop can benefit and will be split your next training investment with you?
                          • Do our shop owners really know what is going on in training classes?
                          • Every technician class should also be attended by shop owners and service advisers.  
                          • There is a need to create a manifesto for techs that will outline and create a training commitment inside their shop. It is time to pull a training commitment from shop owners.
                          • Part of being hired at a shop you must require training.

                           

                          Resources Mentioned:

                          • Thanks to Keith Perkins, Richard Falco, Tomi Oliva and Mario Rojas for their contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          The Panel

                          Richard Falco Jr. is an instructor for Carquest Technical Institute (CTI). He is an ASE Master Technician L1 with over 25 years in the auto repair industry. His technical experience includes Domestic, Asian, and European vehicles both at the dealership level and as a successful shop owner. He has instructed technicians and college students in all aspects of automotive repair and currently takes care of our customers, for CTI, throughout the southeastern U.S.

                           

                          Keith Perkins has been in the industry about 13 years, serving in various capacities, including; machine shop experience as a cylinder head machinist, cylinder block machinist, lead engine assembler, and engine performance tuner. Outside of the Machine shop, he has been a diagnostician at independent shops, contract trainer for independent shops and parts suppliers, a General Manager of a parts store and he has supported over 200 shops as a Nissan/Infiniti technical information specialist.

                          Keith is a member of the Trained By Techs group and currently serves as diagnostician, programming and security specialist for Christian Brothers Automotive, he also operates a diagnostic, programming and security training company (L1 Automotive Diagnostics and Programming). Keith holds 14 ASE certifications, and also serves as a “Subject Matter Expert” for the ASE A1 test. Keith has a passion for supporting professionalism in our industry, as part of that he pushes young and seasoned techs to get ASE certified. Keith says out of all his certifications and accomplishments he is most proud of his “Value of Life Award” he received for successful life-saving efforts on a civilian while in the line of duty during his hiatus from the automotive industry with the Colorado Department of Corrections.

                           

                          Tomi Oliva is the owner and operator of San Jose Automotive Center in Chicago, IL. He grew up working in the family business. The primary business back then was tire related, but they did venture into some general repair.

                          This is when Tomi realized what he was going to be when he grew up. For Tomi, the tire side of the business was a chore but once he got a taste for the repair and technical side of the automotive service business, he knew his professional direction. Tomi was hooked. So much so that he went against his father’s wishes and attended UTI Glendale Heights where he graduated in 2004. After graduating, he worked for a Nissan Dealer for a while before returning to Chicago to take over his Father’s Tire Business.

                          If you guessed that Tomi would probably convert the tire shop into a full general repair business, then you guessed right. San Jose Automotive Center is now an automotive general service business and has been since 2015.

                          About two years ago, Tomi started attended technical training and meeting others that shared his same passion for diagnostics. The relationships that Tomi developed from these courses and training events have opened doors to some awesome opportunities. To say that Tomi is satisfied with his career choice and industry involvement would be an understatement, but he’s just getting started.

                           

                          Mario Rojas picked up a wrench for the first time 10 years ago, after watching someone do a brake job. He landed a job at the local repair shop a couple of years later after doing brakes, belts, hoses, and suspension work out in the street. That shop sent him to a small electrical theory class and he became fascinated with it. He studied every magazine, every YouTube video he could get his hands on and one by one took and passed his ASE tests. Once he received his L1 certification, he was fortunate enough to find a reputable shop. They allowed him to create a YouTube channel. His goal is to share with and motivate techs of all ages but to especially motivate the younger techs in the industry. He hopes to share as much knowledge as possible in the same fashion that he was fortunate enough to acquire it.

                          Key Talking Points:

                          • We need to stop the loss of our talent and engage the technicians of the industry through building a strong network.
                          • Many technicians don’t know about another level that they can aspire to.
                          • Many don’t know that being a lead diagnostician can be profitable.
                          • Techs do side work because they are not being compensated properly.
                          • Trained By Techs is working tirelessly to reach technicians that have not been to training.
                          • They have an open mike weekly on the zoom meeting platform.
                          • As a technician who works for a shop that does not pay for training, you will have to pay for your training. Come back to the shop and share and show the owner the value you’ve received and that all in the shop can benefit and will be split your next training investment with you?
                          • Do our shop owners really know what is going on in training classes?
                          • Every technician class should also be attended by shop owners and service advisers.  
                          • There is a need to create a manifesto for techs that will outline and create a training commitment inside their shop. It is time to pull a training commitment from shop owners.
                          • Part of being hired at a shop you must require training.

                           

                          Resources Mentioned:

                          • Thanks to Keith Perkins, Richard Falco, Tomi Oliva and Mario Rojas for their contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=23823Tue, 30 Oct 2018 04:11:34 -040047:19falsefullTrained By Techs - Creating a Training Commitment Inside All Shop<br /> <br /> Recorded at ASA-PA’s the panel is Keith Perkins, Richard Falco, Tomi Oliva and Mario Rojas. We discuss the loss of our talent, that being a lead diagnostician can be profitable, that techs do side work because they are not being compensated properly, and how to get a training commitment started in a shop that doesn’t. And finally, do our shop owners really know what is going on in training classes? Think that one through.<br /> <br /> In such a short time the Trained By Techs group has made some incredible strides. They appear at a lot of events, by spending their own money to get the word out. Their enthusiasm and dedication is exactly what our industry needs and this talented group of volunteers is sharing their passion for education in the automotive training industry. <br /> <br /> They are diagnosing cars every day and are LEARNING new things. Watch their videos and the conversation and start your learning from there.                          RR 374: Shop Talk 6 – Change or Be Changed – Dean Bailey and Doug Rogers.RR 374: Shop Talk 6 – Change or Be Changed – Dean Bailey and Doug Rogers.The Panel:

                          Dean Bailey, President of King’s Auto Service, Inc started working on go-carts, cars and lawn mowers around 11 years old. He started working at a family owned shop at age 16, Pipers Automotive after school. He began night school at Wake Technical Institute after work in the Automotive Program about 1977. Around 1981, he left Pipers after learning a lot of hands on that help apply the theory from Wake Tech. At this time, he started working for King’s Auto Service, Inc. His great Uncle, Linwood King started the business in 1946 after returning from the Pacific in WWII . He bought the business from a cousin, Delmer King in 1991. They are the oldest independent shop in Raleigh. Dean is an ASE Master Tech L3.

                          Doug Rogers who is the owner of Autohaus Import Service got in the industry in 1978 because he needed a trade that didn’t involve working outside, or working with his feet off the ground. He worked 25 years as a tech in a dealership, before opening his shop in 2003, at age 48.

                          Key Talking Points:

                          • Don’t use the technician shortage as an excuse.
                          • Start looking for one.
                          • Don’t be a run of the mill shop. That is a draw to a potential employee to want to work at a stop shop.
                          • Your business culture will help attract the right type of team member.
                          • Look for people from the IT industry.
                            • Techs of tomorrow must be able to diagnose complex problems.

                          • Dean found an IT person and implemented a grow your own tech program
                          • The business culture creating a team is critical to a business.
                            • Learn to put yourself as CEO at the bottom of the pyramid and support your team.

                          • The CEO sets the attitude of every day.
                            • Fix any problem you see from your team that is out of the ordinary.

                          • Stop micromanaging. Let your people make mistakes.
                          • Doug wasn’t happy with his results so he knew he had to change.
                            • He has a great group of keepers

                          • Becoming a stronger leader was the key for these shop owners
                            • Joined 20 group
                            • Pushed for improved culture
                            • Learned to fix ‘me’. Then everything flows in the right way. You’re never too old.

                          • Embrace autonomous cars and get them to your shop for repairs.
                            • A new business model will transform.

                          • Having a niche will be important in the future.

                          Resources Mentioned:

                          • Thanks to Dean Bailey and Doug Rogers for their contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          The Panel:

                          Dean Bailey, President of King’s Auto Service, Inc started working on go-carts, cars and lawn mowers around 11 years old. He started working at a family owned shop at age 16, Pipers Automotive after school. He began night school at Wake Technical Institute after work in the Automotive Program about 1977. Around 1981, he left Pipers after learning a lot of hands on that help apply the theory from Wake Tech. At this time, he started working for King’s Auto Service, Inc. His great Uncle, Linwood King started the business in 1946 after returning from the Pacific in WWII . He bought the business from a cousin, Delmer King in 1991. They are the oldest independent shop in Raleigh. Dean is an ASE Master Tech L3.

                          Doug Rogers who is the owner of Autohaus Import Service got in the industry in 1978 because he needed a trade that didn’t involve working outside, or working with his feet off the ground. He worked 25 years as a tech in a dealership, before opening his shop in 2003, at age 48.

                          Key Talking Points:

                          • Don’t use the technician shortage as an excuse.
                          • Start looking for one.
                          • Don’t be a run of the mill shop. That is a draw to a potential employee to want to work at a stop shop.
                          • Your business culture will help attract the right type of team member.
                          • Look for people from the IT industry.
                            • Techs of tomorrow must be able to diagnose complex problems.

                          • Dean found an IT person and implemented a grow your own tech program
                          • The business culture creating a team is critical to a business.
                            • Learn to put yourself as CEO at the bottom of the pyramid and support your team.

                          • The CEO sets the attitude of every day.
                            • Fix any problem you see from your team that is out of the ordinary.

                          • Stop micromanaging. Let your people make mistakes.
                          • Doug wasn’t happy with his results so he knew he had to change.
                            • He has a great group of keepers

                          • Becoming a stronger leader was the key for these shop owners
                            • Joined 20 group
                            • Pushed for improved culture
                            • Learned to fix ‘me’. Then everything flows in the right way. You’re never too old.

                          • Embrace autonomous cars and get them to your shop for repairs.
                            • A new business model will transform.

                          • Having a niche will be important in the future.

                          Resources Mentioned:

                          • Thanks to Dean Bailey and Doug Rogers for their contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=23774Fri, 26 Oct 2018 04:11:51 -040042:46falsefullShop Talk 6: Change or Be Changed - Doug Rogers and Dean Bailey<br /> <br /> The Roundtable has Dean Bailey, from King’s Auto Service and Hybrid Kings and Doug Rogers, Owner of Autohaus Import both from Raleigh, NC. Recorded at ASTE 2018.<br /> <br /> They share their expert take on micromanaging, becoming a stronger leader, building a business culture, autonomous cars, setting the pace in the shop, and finding that niche that will propel you to the future!                          RR 373: Shop Talk 5 – Retired and Still Helping the IndustryRR 373: Shop Talk 5 – Retired and Still Helping the IndustryGary Summerfield started in the business in the early sixties pumping gas and doing general service station work. He opened his own service station in 1975 and received training from Shell, Sunoco, and Exxon.

                          Gary built his first garage in1990 and opened a second location in 1993  and his third in 1998, the fourth in 2002 and built a replacement facility Waxhaw in 2013.

                          Gary also had a large towing service from 1979 and grew it to 14 units. He closed it in 1999 sold the equipment and focused on the repair business.

                          He credits his success to attending training classes and required employees to attend also His business grew to 6 million dollars in total sales per year. Gary was to sell two locations with an offer he could not refuse. He also sold his Hybrid shop and repair and another location to his general manager and the fourth location to a towing service.

                          He is now a landlord but is considering building a new location for my youngest son and helping him run it.

                          Don Griffin started building transmissions in 1980 at a dealership. he left there in a year and worked interdependently for two years, then went back to a dealer. In 1983, he went to another independent shop until 1992 when he decided he wanted to rebuild transmissions his way and wanted to do European and Asian units.

                          He taught himself the electronics on those units when other shops didn’t want to bother with them. He made himself a name that he could fix anything foreign or domestic. His time in the shop was from 1992 until 2016. He had built a building in 1999 and still have that leased out. He was the one that can safely say he did it his way.

                          Tommy Kendal was born in Columbus County in 1939. He moved to Cumberland County in 1944. He lived on a farm and worked at a dairy until 1958 when he graduated from high school. He went to Danville Technical Institute for a 2-year auto mechanics course and in 1960, he graduated and went to work at H&L Auto as a mechanic.

                          During 1978, he took and passed all 8 ASE certification tests and received their Master Automobile Technician certificate. While in 1990, he moved up to management and during 1995, he passed the L1 Advanced Level test. He still enjoys working on cars. He really enjoys that more than management.

                           

                          Key Talking Points:

                          • Retired shop owner regrets
                            • Running every aspect of the business yourself.
                            • Not planning ahead for a succession plan.

                          • The legacy they’re leaving behind
                            • The mindset that customers enable you to pay your bills and feed your family- need to always go above and beyond for them.
                            • Take pride in what you do.

                          • Still helping shops
                            • Information source- parts and vendors.
                            • Business advice- margins, bottom line.
                            • Reminder for constant training.

                          • Technician pay
                            • Cannot have the stereotypical mindset that entry-level techs live at home without spouse or children.
                            • Entry level 50-75K salary- entry level need to have an understanding of electronics, shop owner needs to charge to compensate.
                            • Important to hire the techs that are passionate about the industry.


                          Resources Mentioned:

                          • Thanks to Tommy Kendall, Don Griffin, and Gary Summerfield for their contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          Gary Summerfield started in the business in the early sixties pumping gas and doing general service station work. He opened his own service station in 1975 and received training from Shell, Sunoco, and Exxon.

                          Gary built his first garage in1990 and opened a second location in 1993  and his third in 1998, the fourth in 2002 and built a replacement facility Waxhaw in 2013.

                          Gary also had a large towing service from 1979 and grew it to 14 units. He closed it in 1999 sold the equipment and focused on the repair business.

                          He credits his success to attending training classes and required employees to attend also His business grew to 6 million dollars in total sales per year. Gary was to sell two locations with an offer he could not refuse. He also sold his Hybrid shop and repair and another location to his general manager and the fourth location to a towing service.

                          He is now a landlord but is considering building a new location for my youngest son and helping him run it.

                          Don Griffin started building transmissions in 1980 at a dealership. he left there in a year and worked interdependently for two years, then went back to a dealer. In 1983, he went to another independent shop until 1992 when he decided he wanted to rebuild transmissions his way and wanted to do European and Asian units.

                          He taught himself the electronics on those units when other shops didn’t want to bother with them. He made himself a name that he could fix anything foreign or domestic. His time in the shop was from 1992 until 2016. He had built a building in 1999 and still have that leased out. He was the one that can safely say he did it his way.

                          Tommy Kendal was born in Columbus County in 1939. He moved to Cumberland County in 1944. He lived on a farm and worked at a dairy until 1958 when he graduated from high school. He went to Danville Technical Institute for a 2-year auto mechanics course and in 1960, he graduated and went to work at H&L Auto as a mechanic.

                          During 1978, he took and passed all 8 ASE certification tests and received their Master Automobile Technician certificate. While in 1990, he moved up to management and during 1995, he passed the L1 Advanced Level test. He still enjoys working on cars. He really enjoys that more than management.

                           

                          Key Talking Points:

                          • Retired shop owner regrets
                            • Running every aspect of the business yourself.
                            • Not planning ahead for a succession plan.

                          • The legacy they’re leaving behind
                            • The mindset that customers enable you to pay your bills and feed your family- need to always go above and beyond for them.
                            • Take pride in what you do.

                          • Still helping shops
                            • Information source- parts and vendors.
                            • Business advice- margins, bottom line.
                            • Reminder for constant training.

                          • Technician pay
                            • Cannot have the stereotypical mindset that entry-level techs live at home without spouse or children.
                            • Entry level 50-75K salary- entry level need to have an understanding of electronics, shop owner needs to charge to compensate.
                            • Important to hire the techs that are passionate about the industry.


                          Resources Mentioned:

                          • Thanks to Tommy Kendall, Don Griffin, and Gary Summerfield for their contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=23766Tue, 23 Oct 2018 04:10:21 -040040:34falsefullShop Talk 5 - Retired and Still Helping the Industry<br /> <br /> The Roundtable consists of Gary Summerfield, Don Griffin, and Tommy Kendall.<br /> <br /> Gary and Don are retired shop owners, who are now landlords and Tommy is still contributing to the industry as a part-timer. They share wisdom of the ages.<br /> <br /> Learn how their collective mindset helped transform the shops that they have operated throughout the years. We talk about training, technician pay and paying it forward.                          RR 372: Edwin Hazzard – Training is the Responsibility of the TechnicianRR 372: Edwin Hazzard – Training is the Responsibility of the TechnicianEdwin Hazzard is a business owner, mobile diagnostic tech, automotive instructor and currently, a contributing writer for Motor Age magazine and automotive service professional magazine and has been an auto tech since 1984.

                          Key Talking Points:

                          • We interviewed at ASTE 2018 in Cary, NC where Edwin taught a few classes.
                            • Sees a diverse age group in class.
                            • Refreshing to see the commitment to give up their time to educate.
                            • The techs who are coming to training want more of it..

                          • 20 years as a mobile diagnostic tech in NY state and in South Carolina.
                          • Four years as a trainer for Carquest Technical Institute.
                          • Instructor for Ulster County in NY for high school Automotive Training.
                          • Moved down south, continued being mobile diagnostics tech.
                            • Also works part-time at a truck shop.
                            • Contributing writer to Motor Age.
                            • Spent a few years as an instructor for Carquest Technical Institute (CTI).

                          • Daytime training is a trend that must happen.
                          • ADAS is coming. Get in the know.
                          • Don’t ever discount the tech specs on vehicles. You’ve got to read to be able to diagnose.
                          • Passion for training.
                            • Need to enjoy what you do for a living.
                            • Sees diverse age group in classes.
                            • “Don’t update, you evaporate” – Tech’s responsibility to get trained. Need to stay ahead of new technology, improve career and increase pay.
                            • Cost of training is an investment.

                          • Mobile tech
                            • Needed because of lack of training/equipment in shops today.
                            • Techs are skipping steps.
                            • Will explain to tech after completed the fix on what was the problem was and how it got fixed- mini training session.


                          Resources Mentioned:

                          • Thanks to Edwin Hazzard for his contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          Edwin Hazzard is a business owner, mobile diagnostic tech, automotive instructor and currently, a contributing writer for Motor Age magazine and automotive service professional magazine and has been an auto tech since 1984.

                          Key Talking Points:

                          • We interviewed at ASTE 2018 in Cary, NC where Edwin taught a few classes.
                            • Sees a diverse age group in class.
                            • Refreshing to see the commitment to give up their time to educate.
                            • The techs who are coming to training want more of it..

                          • 20 years as a mobile diagnostic tech in NY state and in South Carolina.
                          • Four years as a trainer for Carquest Technical Institute.
                          • Instructor for Ulster County in NY for high school Automotive Training.
                          • Moved down south, continued being mobile diagnostics tech.
                            • Also works part-time at a truck shop.
                            • Contributing writer to Motor Age.
                            • Spent a few years as an instructor for Carquest Technical Institute (CTI).

                          • Daytime training is a trend that must happen.
                          • ADAS is coming. Get in the know.
                          • Don’t ever discount the tech specs on vehicles. You’ve got to read to be able to diagnose.
                          • Passion for training.
                            • Need to enjoy what you do for a living.
                            • Sees diverse age group in classes.
                            • “Don’t update, you evaporate” – Tech’s responsibility to get trained. Need to stay ahead of new technology, improve career and increase pay.
                            • Cost of training is an investment.

                          • Mobile tech
                            • Needed because of lack of training/equipment in shops today.
                            • Techs are skipping steps.
                            • Will explain to tech after completed the fix on what was the problem was and how it got fixed- mini training session.


                          Resources Mentioned:

                          • Thanks to Edwin Hazzard for his contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=23750Fri, 19 Oct 2018 04:12:25 -040023:02falsefullDid You Know That Training is the Responsibility of the Technician?<br /> <br /> A hard-hitting interview on technician training with trainer, writer, and mobile diagnostic tech Edwin Hazzard, Owner of Southeast Mobile Tech who has a lot to say about the responsibility of training in the aftermarket.<br /> <br /> Edwin Hazzard owns a mobile diagnostic company in South Carolina. He contributes articles to Motor Age and has instructed in many different capacities over the years. Edwin has been a dealership technician and taught at the high school level. <br /> <br /> He enjoys what he does for a living and sees diverse age group in classes. He says investing in training is important just to be relevant and up to date with the recent technology. If you don’t update, you evaporate.                          RR 371: Technician Round Table at ASTE – Griffin-Reynolds-SteeleRR 371: Technician Round Table at ASTE – Griffin-Reynolds-SteelePictured above, Robert Griffin, Mike Reynolds and Shane Steele (left to right)

                          Mike Reynolds is the owner of Mobile Automotive Service Solutions in Charleston, SC as well as an automotive technology instructor at Trident Technical College.

                          As a diagnostic specialist, he holds certifications as an ASE Master Technician (A1—A9, X1), and is an Advanced Level Specialist in engine performance (L1), and Hybrid/Electric vehicles (L3).

                          You can find his technical articles published in MotorAge magazine as well as case studies he has written featured in many aftermarket training seminars.

                          Attending an average of 45 training hours per year helped him to become proficient in vehicle diagnostics on American and Asian vehicle lines.

                          Shane Steele is a Chrysler Certified automotive technician at Hoover Dodge located in Summerville, South Carolina. Shane is twenty-four years old and has worked for Chrysler for four years. Along with his Chrysler certifications, Shane has also received his certificate in Automotive Technology from Trident Technical College. Prior to becoming an automotive technician Shane served in the U.S. Army National Guard and served one tour of duty in Afghanistan from 2013-2014. He completed his military contract in December of 2017. Shane plans to use his military experience, shop skills, and knowledge to open his own automotive business in the near future and help contribute to the aftermarket auto industry.

                          Robert Griffin is the shop owner and technician at Griffin Transmission in North Charleston, SC. He is certified in transmission repair and diagnostic from the local community college (Trident tech) where he also instructs night classes when needed.

                          At the shop, Robert is responsible for managing customers, cars, and employees. He is lead transmission diagnostician, and former lead transmission builder, working on training fellow technicians in the shop to be able to properly diagnose transmission and driveline issues.

                          Robert has a strong commitment to technician training. Incentivizing his technicians to seek training and continuing education. His shop attends several different training groups each year.

                          Key Talking Points

                          • Aftermarket training
                            • Different ways to diagnose problems, scope training

                          • Tech shortage
                            • Start at the bottom and can be difficult to see long-term future
                            • Dealerships often discourage new techs from joining and making a career in industry- feel threatened
                            • Need to create a sense of pride in work- fun, challenging, certifications

                          • Tech shortage solutions
                            • Shop owners need to see value in training for techs- instead of calling mobile diagnostician could be training on staff techs  
                            • Shop owner buying technician tools- tax write off for the owner, possible contract for the tech to own tools after so many years

                          • Tech retention
                            • Paid training
                            • Mistakes happen in a shop- how you handle it is what makes the difference. Be a team player.


                          Resources Mentioned:

                          • Thanks to Mike Reynolds, Robert Griffin and Shane Steele for their contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          Pictured above, Robert Griffin, Mike Reynolds and Shane Steele (left to right)

                          Mike Reynolds is the owner of Mobile Automotive Service Solutions in Charleston, SC as well as an automotive technology instructor at Trident Technical College.

                          As a diagnostic specialist, he holds certifications as an ASE Master Technician (A1—A9, X1), and is an Advanced Level Specialist in engine performance (L1), and Hybrid/Electric vehicles (L3).

                          You can find his technical articles published in MotorAge magazine as well as case studies he has written featured in many aftermarket training seminars.

                          Attending an average of 45 training hours per year helped him to become proficient in vehicle diagnostics on American and Asian vehicle lines.

                          Shane Steele is a Chrysler Certified automotive technician at Hoover Dodge located in Summerville, South Carolina. Shane is twenty-four years old and has worked for Chrysler for four years. Along with his Chrysler certifications, Shane has also received his certificate in Automotive Technology from Trident Technical College. Prior to becoming an automotive technician Shane served in the U.S. Army National Guard and served one tour of duty in Afghanistan from 2013-2014. He completed his military contract in December of 2017. Shane plans to use his military experience, shop skills, and knowledge to open his own automotive business in the near future and help contribute to the aftermarket auto industry.

                          Robert Griffin is the shop owner and technician at Griffin Transmission in North Charleston, SC. He is certified in transmission repair and diagnostic from the local community college (Trident tech) where he also instructs night classes when needed.

                          At the shop, Robert is responsible for managing customers, cars, and employees. He is lead transmission diagnostician, and former lead transmission builder, working on training fellow technicians in the shop to be able to properly diagnose transmission and driveline issues.

                          Robert has a strong commitment to technician training. Incentivizing his technicians to seek training and continuing education. His shop attends several different training groups each year.

                          Key Talking Points

                          • Aftermarket training
                            • Different ways to diagnose problems, scope training

                          • Tech shortage
                            • Start at the bottom and can be difficult to see long-term future
                            • Dealerships often discourage new techs from joining and making a career in industry- feel threatened
                            • Need to create a sense of pride in work- fun, challenging, certifications

                          • Tech shortage solutions
                            • Shop owners need to see value in training for techs- instead of calling mobile diagnostician could be training on staff techs  
                            • Shop owner buying technician tools- tax write off for the owner, possible contract for the tech to own tools after so many years

                          • Tech retention
                            • Paid training
                            • Mistakes happen in a shop- how you handle it is what makes the difference. Be a team player.


                          Resources Mentioned:

                          • Thanks to Mike Reynolds, Robert Griffin and Shane Steele for their contribution to the aftermarket’s premier podcast.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=23728Tue, 16 Oct 2018 04:12:22 -040047:12falsefullTechnician Talk: Retention, Aftermarket Training vs. Dealership Training And How To Handle And Fix Mistakes In The Shop.<br /> <br /> The panel consists of Mike Reynolds, Mobile Automotive Service Solutions in Charleston, SC, Shane Steele, Hoover Dodge located in Summerville, South Carolina, and Robert Griffin, Owner and technician at Griffin Transmissions, North Charleston, SC.                          RR 370: Darren Garlock Treating Company Culture and Customer Retention Alike!RR 370: Darren Garlock Treating Company Culture and Customer Retention Alike!Darren Garlock started his career in the shop pushing a broom, pumping gas and washing cars.  At 18 he started full-time and worked his way up through the company from Lube Tech, Towing Operator, Mechanic, Service Advisor and now Owner.   In 2015, Darren and his brother, Dan, bought the business from their father and have expanded it into 3 locations. Now called Silver Lake Auto & Tire Centers, the company focuses heavily on both employee culture and earning customers’ trust – treating their employees and customers the way they want to be treated themselves.

                          Key Talking Points

                          • Advice on succession planning inside the family business
                            • Have patience, work together and keep the family as number 1 priority, be ready for it  

                          • Expanded to 3 locations total
                            • Keep locations uniformed so employees can interchange if needed
                            • All 3 locations have own concierge service
                              • 20+ free loaner cars between all locations and concierge driver at each location


                          • Culture and values within the company
                            • Trust- Employees and customers

                          • An early adopter of DVI that is now a  key of their marketing
                            • An early adopter with Autovitals when DVI came out
                            • Customer’s love the feedback about their car- helps them understand and put value in maintaining a car and keeping up with repairs when they can see pictures

                          • Invest in employees
                            • Minimum of 40 hours of training per year- paid training and in-house training
                            • All service writers/advisors have gone through ATI Training

                          • Customer retention
                            • Scheduling the next service appointment when they leave- call a week ahead to remind the customer about an appointment


                          Resources Mentioned:

                          • Link to Silver Lake Auto and Tires Center Website HERE
                          • Thanks to Darren Garlock for his contribution to the aftermarket’s premier podcast.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.

                          Shop Profile
                          Number of locations: 3
                          Total square feet of all facilities: 18500
                          Years in industry: 40
                          Years of business ownership: 10+
                          Number of technicians: 16
                          Number of service advisers: 8
                          Number of lifts: 20
                          Number of bays: 24
                          Days open: MON-FRI
                          Annual estimated volume: 5M
                          Technician efficiency: 90
                          Technician productivity: 80
                          Labor rate: 127.19
                          Effective labor rate: 108.49
                          Average repair order (ARO) $: 582.94
                          Average car count: 177
                          YTD gross profit percent: 40.76
                          YTD net profit percent: 15
                          Percent Repair vs Maintenance vs Other: 45/45/10
                          Technician training hours per year: 40
                          Service adviser training hours per year: 40
                          CEO training hours: 100+
                          Specialty: We are an early adopter of technology and advanced practices.
                          Aftermarket association memberships: ASA/BBB/Napa Autocare/AC Delco-TST/Hybrid Shop
                          Special accreditations: My Brother Dan Garlock-AAM Master for AMI.
                          Shop management system (SMS): RO Writer
                          Completely paperless?; Yes
                          Digital Vehicle Inspection: Autovitals
                          Website provider: Autoshop Solutions
                          Supplier marketing program: Aftermarket
                          Primary supplier: Aftermarket
                          Performing hybrid repairs: Yes
                          Engaged with a supplier advisory council: Yes
                          ASE Blue Seal Certified: Yes
                          Succession plan: Yes
                          Biggest challenges: Technician shortage/Changes in technology/Profitability/Parts quality/Marketing/Profititability
                          Business coach: Yes
                          Mastermind group: Yes
                          Philanthropy: Ruth and Naomi/Krueger Classic

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          Darren Garlock started his career in the shop pushing a broom, pumping gas and washing cars.  At 18 he started full-time and worked his way up through the company from Lube Tech, Towing Operator, Mechanic, Service Advisor and now Owner.   In 2015, Darren and his brother, Dan, bought the business from their father and have expanded it into 3 locations. Now called Silver Lake Auto & Tire Centers, the company focuses heavily on both employee culture and earning customers’ trust – treating their employees and customers the way they want to be treated themselves.

                          Key Talking Points

                          • Advice on succession planning inside the family business
                            • Have patience, work together and keep the family as number 1 priority, be ready for it  

                          • Expanded to 3 locations total
                            • Keep locations uniformed so employees can interchange if needed
                            • All 3 locations have own concierge service
                              • 20+ free loaner cars between all locations and concierge driver at each location


                          • Culture and values within the company
                            • Trust- Employees and customers

                          • An early adopter of DVI that is now a  key of their marketing
                            • An early adopter with Autovitals when DVI came out
                            • Customer’s love the feedback about their car- helps them understand and put value in maintaining a car and keeping up with repairs when they can see pictures

                          • Invest in employees
                            • Minimum of 40 hours of training per year- paid training and in-house training
                            • All service writers/advisors have gone through ATI Training

                          • Customer retention
                            • Scheduling the next service appointment when they leave- call a week ahead to remind the customer about an appointment


                          Resources Mentioned:

                          • Link to Silver Lake Auto and Tires Center Website HERE
                          • Thanks to Darren Garlock for his contribution to the aftermarket’s premier podcast.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.

                          Shop Profile
                          Number of locations: 3
                          Total square feet of all facilities: 18500
                          Years in industry: 40
                          Years of business ownership: 10+
                          Number of technicians: 16
                          Number of service advisers: 8
                          Number of lifts: 20
                          Number of bays: 24
                          Days open: MON-FRI
                          Annual estimated volume: 5M
                          Technician efficiency: 90
                          Technician productivity: 80
                          Labor rate: 127.19
                          Effective labor rate: 108.49
                          Average repair order (ARO) $: 582.94
                          Average car count: 177
                          YTD gross profit percent: 40.76
                          YTD net profit percent: 15
                          Percent Repair vs Maintenance vs Other: 45/45/10
                          Technician training hours per year: 40
                          Service adviser training hours per year: 40
                          CEO training hours: 100+
                          Specialty: We are an early adopter of technology and advanced practices.
                          Aftermarket association memberships: ASA/BBB/Napa Autocare/AC Delco-TST/Hybrid Shop
                          Special accreditations: My Brother Dan Garlock-AAM Master for AMI.
                          Shop management system (SMS): RO Writer
                          Completely paperless?; Yes
                          Digital Vehicle Inspection: Autovitals
                          Website provider: Autoshop Solutions
                          Supplier marketing program: Aftermarket
                          Primary supplier: Aftermarket
                          Performing hybrid repairs: Yes
                          Engaged with a supplier advisory council: Yes
                          ASE Blue Seal Certified: Yes
                          Succession plan: Yes
                          Biggest challenges: Technician shortage/Changes in technology/Profitability/Parts quality/Marketing/Profititability
                          Business coach: Yes
                          Mastermind group: Yes
                          Philanthropy: Ruth and Naomi/Krueger Classic

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=23720Fri, 12 Oct 2018 04:11:07 -040034:09falsefullTreating Company Culture and Customer Retention Alike!<br /> <br /> Darren Garlock along with his brother Dan are the owners of Silver Lake Auto & Tire Center a multi-shop organization headquartered in Oconomowoc, WI. Like so many Darren started his career in the shop pushing brooms, pumping gas and washing cars. <br /> <br /> An early adopter of DVI, Darren explains how he and Dan split their responsibilities and how family, values, culture, and customer all intercede to form a cohesive unit that exemplifies their success. It’s a win-win strategy that needs to be applied to all aftermarket shops.<br /> <br /> Learn how they are investing in their people, customers and giving back to their community.                          RR 369: Patrick McHugh. Using a Scoreboard to Manage Shop Performance.RR 369: Patrick McHugh. Using a Scoreboard to Manage Shop Performance.Patrick McHugh always tinkered with ‘stuff.’ His dad bought an ’85 BMW when he was 14 when he noticed Patrick was running out of things to tinker with. A friend, Eric, had a lift and was a BMW person who helped Patrick and his dad learn everything about the car. At 15 years old, Patrick started working in an airport, washing planes, and mowing grass to earn credits to learn to be a pilot. He soloed at 16 years old. The day before college he got his pilot’s license. Patrick attended Purdue University where he studied aeronautical technology. He kept flying, earned his instrument license, and became an instructor. He discovered a passion for teaching. As fate would have it after graduation, Patrick became a pilot for Trans State Airlines, a regional carrier for United. He was based in Richmond, Virginia,

                          With normal pilot downtime, he continued to tinker with BMW’s. He discovered that being a pilot was not for him, so he went into avionics and shade tree work at home.  Cars were lining up in the driveway, so he had to decide to stop or go into business. So in 2011, he dove in head first and started Bimmer Rescue! Patrick has a real passion for the industry; not just for the day to day, but for the future as well.  He teaches STEM classes for teenagers to show them career opportunities in the auto industry, hosts Women’s Car Care Clinics, and even has regular Art Shows in his shop’s gallery to support local artists.  Patrick enjoys trying to change auto repair for the better and loves the great opportunities this industry offers! Listen to Patrick McHugh’s previous episodes HERE.

                          Key Talking Points:

                          Scoreboard “The Board”

                          • Located back of the shop.
                          • Broken down in terms of hours- hours turn into dollars, scoreboard meant to be in ‘technician language’.
                          • A grid that flows from top to bottom: Customer name and car.
                            • Incoming work (techs can see how many cars are waiting to be worked on and what’s next).
                            • Once tech gets car keys they move the card to “In Diagnosis”.
                            • “On hold” Done being evaluated, quote sent to the office waiting for a sale to go through or parts.
                            • “Ready for work” Tech’s work as a team with who gets each job, dispatch themselves.
                            • Performance tracking on other side of the board- Daily and monthly goals listed.

                          • If there is a hole in the board, something is holding up the program.
                            • Can see where shop needs to improve with processes.
                            • Improved communication and culture between office and the back of the shop.
                            • Scheduling mix of cars during the week to keep the flow.

                          • Feedback loop program for the future.
                            • PID Controller- Portion Integral Derivative (portion makes the change, integral tunes the change, derivative makes it smooth)  .
                              • Example cruise control and thermostat in the home.
                              • Wants shop to always be making changes and adjusting those changes while looking ahead.



                          Resources Mentioned:

                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Link to Bimmer Rescue Website HERE
                          • Patrick’s Episode 266 Link HERE.
                          • Thanks to Patrick McHugh for his contribution to the aftermarket’s premier podcast.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          Patrick McHugh always tinkered with ‘stuff.’ His dad bought an ’85 BMW when he was 14 when he noticed Patrick was running out of things to tinker with. A friend, Eric, had a lift and was a BMW person who helped Patrick and his dad learn everything about the car. At 15 years old, Patrick started working in an airport, washing planes, and mowing grass to earn credits to learn to be a pilot. He soloed at 16 years old. The day before college he got his pilot’s license. Patrick attended Purdue University where he studied aeronautical technology. He kept flying, earned his instrument license, and became an instructor. He discovered a passion for teaching. As fate would have it after graduation, Patrick became a pilot for Trans State Airlines, a regional carrier for United. He was based in Richmond, Virginia,

                          With normal pilot downtime, he continued to tinker with BMW’s. He discovered that being a pilot was not for him, so he went into avionics and shade tree work at home.  Cars were lining up in the driveway, so he had to decide to stop or go into business. So in 2011, he dove in head first and started Bimmer Rescue! Patrick has a real passion for the industry; not just for the day to day, but for the future as well.  He teaches STEM classes for teenagers to show them career opportunities in the auto industry, hosts Women’s Car Care Clinics, and even has regular Art Shows in his shop’s gallery to support local artists.  Patrick enjoys trying to change auto repair for the better and loves the great opportunities this industry offers! Listen to Patrick McHugh’s previous episodes HERE.

                          Key Talking Points:

                          Scoreboard “The Board”

                          • Located back of the shop.
                          • Broken down in terms of hours- hours turn into dollars, scoreboard meant to be in ‘technician language’.
                          • A grid that flows from top to bottom: Customer name and car.
                            • Incoming work (techs can see how many cars are waiting to be worked on and what’s next).
                            • Once tech gets car keys they move the card to “In Diagnosis”.
                            • “On hold” Done being evaluated, quote sent to the office waiting for a sale to go through or parts.
                            • “Ready for work” Tech’s work as a team with who gets each job, dispatch themselves.
                            • Performance tracking on other side of the board- Daily and monthly goals listed.

                          • If there is a hole in the board, something is holding up the program.
                            • Can see where shop needs to improve with processes.
                            • Improved communication and culture between office and the back of the shop.
                            • Scheduling mix of cars during the week to keep the flow.

                          • Feedback loop program for the future.
                            • PID Controller- Portion Integral Derivative (portion makes the change, integral tunes the change, derivative makes it smooth)  .
                              • Example cruise control and thermostat in the home.
                              • Wants shop to always be making changes and adjusting those changes while looking ahead.



                          Resources Mentioned:

                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Link to Bimmer Rescue Website HERE
                          • Patrick’s Episode 266 Link HERE.
                          • Thanks to Patrick McHugh for his contribution to the aftermarket’s premier podcast.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=23681Tue, 09 Oct 2018 04:39:52 -040039:13falsefullPatrick McHugh. Using a Scoreboard to Manage Shop Performance.<br /> <br /> In this episode, Patrick shows us an interesting way of tracking progress and goals in his shop with his new scoreboard. It actually came from a discussion he had with his techs and his disciplines as a former pilot. The board is located in the bays of his shop and has sections for workflow and numbers.<br /> <br /> The scoreboard is meant to be in technician speak. It has a grid that flows from top to bottom with customer name/car, incoming work, in diagnosis, ready for work and more. This entire system came from the drive to engage his technicians and ultimately provide stronger earnings for his team.<br /> <br /> Patrick says there is a quick way to see hold-ups and to improve communication between the sales counter, office and the back of the shop. He also talks about a feedback loop using the logic of a PID Controller. (Like Cruise control for the shop)                          RR 368: Shop Talk 4. Gaining New Customers Through Marketing Automation.RR 368: Shop Talk 4. Gaining New Customers Through Marketing Automation.The Panel:

                          Doug Callaghan, CEO Vic’s Service Centre in Wainright, Alberta Canada is the winner of the 2016 Auto Care Association ACE (Automotive Career and Education) award.  Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition.

                          Doug made a significant decision in early 2015 when he took how his business was operating and threw it all in the garbage. He started from scratch. Everything. He says, “a lot of owners that ask for the help and invest in the outside training yet fail to provide the leadership to make those ideas and plans become reality, I was not going to let that happen. I wanted to see an increase in our net profit and a better life for myself and my team”. He continues that commitment today. Doug has experience working with disaster plans with the Credit Union Board that he chairs. Find other episodes that feature Doug HERE.

                          David Roman began his automotive career in 1999, attending an automotive technical school at a local community college. While attending college, he took a part-time job at a large parts retailer, hoping to gain some experience in the field. This part-time job turned into full-time employment, as he was promoted to management, culminating in placement as a store manager in East Central Illinois.

                          David discovered a passion for helping people and sharing his automotive knowledge. This passion for serving others allowed him the opportunity to successfully manage multi-million dollar operations in Illinois, the St. Louis area, and eventually Kansas City. His approach to customer service garnered him several accolades and awards, something he eventually wanted to bring to automotive repair and service.

                          In 2012, he opened Done With Care Auto Repair with the goal of bringing exceptional customer service, transparency, and honest work to his clients. The business was started with only some savings, no prior clients, and no history. Over the last six years, David has been able to bring a servant’s mentality to helping his clients with their automotive needs resulting in loyal customers, excellent reviews, and a solid reputation.  Find other episodes that feature David HERE.

                          William J. DeBoer (Bill Jr.) is Co-owner and Vice President of DeBoer’s Auto Sales & Service. Bill has been responsible for bringing innovations in daily operations to the full-service, high-tech auto repair facility for 20+ years. Bill was able to fuse his passions for technology and cars with a Certificate in Automotive Technology, followed by a B.S. in Business Management from Penn State.

                          He joined his family business, founded by his father three decades ago, shortly after. Today, Bill runs business development, sales, customer services, process improvement, human resources, and technician education programs.

                          Bill is an Accredited Automotive Manager from the Automotive Management Institute as well as a CERTIFIED MASTER DEALER® from the National Independent Automobile Dealers Association. His National Institute for Automotive Service Excellence (ASE) credentials includes: Master Technician, L1 Advanced Engine Performance, P2 Parts Specialist, and X1 Undercar Specialist. Listen to Bill’s podcast episodes HERE.

                          Key Talking Points

                          • Car count- gaining new customers
                          • Lead Generation
                            • Advertising with marketing value for customer- free report, booklet etc   
                            • Target specific audience- establish yourself as the  expert and trusted source, build value
                            • Can’t just rely on great service- get in front of customers on a consistent basis with pain points.
                            • Your website needs content that relates to common problems for car repairs- organic marketing without paying for keyword
                            • Delaying the sale and establish trust.
                            • Designed to target higher conversions than social and mail.

                          • Video content is strong and important as content today.
                            • Video within blog post.
                            • Two to three minutes long videos.

                          • Bill tracks anyone who visits his site.
                          • Doug is opening a brand new shop
                            • Going from two locations to one Nine bay
                            • Will need to track new people who are coming to see the shop

                          • Organic SEO. Google puts maps way ahead or other content.
                          • Social media- customers want to know about your employees and be engaged with them.
                            • They want to see you and know you before they do business with you.

                          • David Roman – Return customers spend 6 times more than first time customer
                            • The more they spend on the first visit the higher probability they will come back.

                          • Joey Coleman “Never Lose a Customer Again”  Enrolled in a workflow process: (marketing automation)
                            • A welcome video, walk the customer through the process during their first appointment, follow up phone call/email/thank you card,
                            • 2 weeks send a gift, 30-60 days after custom facebook audience
                            • 90 days after reminder alert for next appointment. Using an automated marketing program (Hubspot).

                          • Build your ideal customer avatar. See podcast episodes on ideal customer HERE.
                          • Create fresh organic content:
                            • David posted a family vacation picture got more engagement than one on parts or service.
                            • You need a unique message


                          Resources Mentioned:

                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Thanks to David Roman, Bill DeBoer and Dough Callaghan for their contribution to the aftermarket’s premier podcast.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          The Panel:

                          Doug Callaghan, CEO Vic’s Service Centre in Wainright, Alberta Canada is the winner of the 2016 Auto Care Association ACE (Automotive Career and Education) award.  Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition.

                          Doug made a significant decision in early 2015 when he took how his business was operating and threw it all in the garbage. He started from scratch. Everything. He says, “a lot of owners that ask for the help and invest in the outside training yet fail to provide the leadership to make those ideas and plans become reality, I was not going to let that happen. I wanted to see an increase in our net profit and a better life for myself and my team”. He continues that commitment today. Doug has experience working with disaster plans with the Credit Union Board that he chairs. Find other episodes that feature Doug HERE.

                          David Roman began his automotive career in 1999, attending an automotive technical school at a local community college. While attending college, he took a part-time job at a large parts retailer, hoping to gain some experience in the field. This part-time job turned into full-time employment, as he was promoted to management, culminating in placement as a store manager in East Central Illinois.

                          David discovered a passion for helping people and sharing his automotive knowledge. This passion for serving others allowed him the opportunity to successfully manage multi-million dollar operations in Illinois, the St. Louis area, and eventually Kansas City. His approach to customer service garnered him several accolades and awards, something he eventually wanted to bring to automotive repair and service.

                          In 2012, he opened Done With Care Auto Repair with the goal of bringing exceptional customer service, transparency, and honest work to his clients. The business was started with only some savings, no prior clients, and no history. Over the last six years, David has been able to bring a servant’s mentality to helping his clients with their automotive needs resulting in loyal customers, excellent reviews, and a solid reputation.  Find other episodes that feature David HERE.

                          William J. DeBoer (Bill Jr.) is Co-owner and Vice President of DeBoer’s Auto Sales & Service. Bill has been responsible for bringing innovations in daily operations to the full-service, high-tech auto repair facility for 20+ years. Bill was able to fuse his passions for technology and cars with a Certificate in Automotive Technology, followed by a B.S. in Business Management from Penn State.

                          He joined his family business, founded by his father three decades ago, shortly after. Today, Bill runs business development, sales, customer services, process improvement, human resources, and technician education programs.

                          Bill is an Accredited Automotive Manager from the Automotive Management Institute as well as a CERTIFIED MASTER DEALER® from the National Independent Automobile Dealers Association. His National Institute for Automotive Service Excellence (ASE) credentials includes: Master Technician, L1 Advanced Engine Performance, P2 Parts Specialist, and X1 Undercar Specialist. Listen to Bill’s podcast episodes HERE.

                          Key Talking Points

                          • Car count- gaining new customers
                          • Lead Generation
                            • Advertising with marketing value for customer- free report, booklet etc   
                            • Target specific audience- establish yourself as the  expert and trusted source, build value
                            • Can’t just rely on great service- get in front of customers on a consistent basis with pain points.
                            • Your website needs content that relates to common problems for car repairs- organic marketing without paying for keyword
                            • Delaying the sale and establish trust.
                            • Designed to target higher conversions than social and mail.

                          • Video content is strong and important as content today.
                            • Video within blog post.
                            • Two to three minutes long videos.

                          • Bill tracks anyone who visits his site.
                          • Doug is opening a brand new shop
                            • Going from two locations to one Nine bay
                            • Will need to track new people who are coming to see the shop

                          • Organic SEO. Google puts maps way ahead or other content.
                          • Social media- customers want to know about your employees and be engaged with them.
                            • They want to see you and know you before they do business with you.

                          • David Roman – Return customers spend 6 times more than first time customer
                            • The more they spend on the first visit the higher probability they will come back.

                          • Joey Coleman “Never Lose a Customer Again”  Enrolled in a workflow process: (marketing automation)
                            • A welcome video, walk the customer through the process during their first appointment, follow up phone call/email/thank you card,
                            • 2 weeks send a gift, 30-60 days after custom facebook audience
                            • 90 days after reminder alert for next appointment. Using an automated marketing program (Hubspot).

                          • Build your ideal customer avatar. See podcast episodes on ideal customer HERE.
                          • Create fresh organic content:
                            • David posted a family vacation picture got more engagement than one on parts or service.
                            • You need a unique message


                          Resources Mentioned:

                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Thanks to David Roman, Bill DeBoer and Dough Callaghan for their contribution to the aftermarket’s premier podcast.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>https://remarkableresults.biz/?p=23656Fri, 05 Oct 2018 04:12:42 -040047:33falsefullGaining New Customers Through Marketing Automation<br /> <br /> Shop Talk 4 brings Doug Callaghan from Vic’s Service Centre, David Roman Done With Care Auto Repair, and Bill DeBoer Jr, AAM from DeBoer’s Auto Sales and Service together for an open discussion.<br /> <br /> The big storyline here is Gaining New Customers Through Marketing Automation. We're talking lead generation, email automation, sales funnels and creating fresh organic content. And so much more. <br /> <br /> These owners are looking to find their new customers before they need their services. is what propels them to be better at service.                          RR 367: Mike Tatich. John Maxwell Leadership Certified.RR 367: Mike Tatich. John Maxwell Leadership Certified.Mike Tatich and his wife Serena started TMT Complete Auto Service Center in March of 1984 in Bremen, IN. Bremen is a small town of 4,600 people with 2 stoplights. The shop has undergone many evolutions since its tiny beginning as a tire store and body shop. Mike has become a John Maxwell Leadership Certified business coach. He has a story of letting go, a perfectionist control freak, a helicopter dad, and he needs to get busier doing other stuff. 

                          Key Talking Points:

                          • John Maxwell certified business coach
                            • Started reading John Maxwell books 10 years ago
                            • Went through certification program in Florida- not one person in the program was from automotive industry
                            • Leadership makes a difference
                              • 9 out of 10 shop owners don’t believe they can take shop forward
                              • Self-limiting belief, fearful   


                          • Art of letting go
                            • Father/son relationship at the shop
                            • Cannot have two different management styles within the company

                          • The average shop owner is 63
                            • Opportunity for younger talent

                          • Advice to millennials
                            • Be consistent, build the foundation first
                            • Invest in yourself and be open – training, being in association/group, reach out to other shop owners and network
                            • Focus on being better than the previous day and step out of your comfort zone
                            • Weekly meetings with team


                          Resources Mentioned:

                          • Mike’s son Tony Tatich episode’s here HERE.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library and many from John Maxwell HERE. Leaders are readers.
                          • Mike Tatich email HERE.

                           

                          • Thanks to Mike Tatich for his contribution to the aftermarket’s premier podcast.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          Mike Tatich and his wife Serena started TMT Complete Auto Service Center in March of 1984 in Bremen, IN. Bremen is a small town of 4,600 people with 2 stoplights. The shop has undergone many evolutions since its tiny beginning as a tire store and body shop. Mike has become a John Maxwell Leadership Certified business coach. He has a story of letting go, a perfectionist control freak, a helicopter dad, and he needs to get busier doing other stuff. 

                          Key Talking Points:

                          • John Maxwell certified business coach
                            • Started reading John Maxwell books 10 years ago
                            • Went through certification program in Florida- not one person in the program was from automotive industry
                            • Leadership makes a difference
                              • 9 out of 10 shop owners don’t believe they can take shop forward
                              • Self-limiting belief, fearful   


                          • Art of letting go
                            • Father/son relationship at the shop
                            • Cannot have two different management styles within the company

                          • The average shop owner is 63
                            • Opportunity for younger talent

                          • Advice to millennials
                            • Be consistent, build the foundation first
                            • Invest in yourself and be open – training, being in association/group, reach out to other shop owners and network
                            • Focus on being better than the previous day and step out of your comfort zone
                            • Weekly meetings with team


                          Resources Mentioned:

                          • Mike’s son Tony Tatich episode’s here HERE.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library and many from John Maxwell HERE. Leaders are readers.
                          • Mike Tatich email HERE.

                           

                          • Thanks to Mike Tatich for his contribution to the aftermarket’s premier podcast.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                           

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=23604Tue, 02 Oct 2018 04:13:20 -040050:42falsefullMike Tatich. John Maxwell Certified Leadership Coach<br /> <br /> Mike Tatich, President of Tatich’s TMT Automotive Inc., Bremen, Indiana made a major decision after reading many of John Maxwell’s Books on Leadership to become a Maxell Certified Leadership Coach.<br /> <br /> Mike went through the certification program in Florida and discovered that not one person in the program was from the automotive industry. He says leadership training is one of the most valuable commitments you need to make.<br /> <br /> He is very keen on stressing that Leadership makes a huge difference for the owner and service advisor alike. He wants to get rid of the self-limiting and fearful belief of shop owners who think that they can’t move their shop forward.                          RR 366: Defend Our Marketplace – Keeping Up With Connected CarsRR 366: Defend Our Marketplace – Keeping Up With Connected CarsThe Panel:

                          Carolyn Coquillette of Luscious Garage, San Francisco, CA chairs the ASCCA Connected Cars Committee, serves on the ASCCA Board of Directors and is active in her local San Francisco chapter. She’s also the Founder and CEO of Shop-Ware.  Look for Carolyn’s other episodes HERE.

                          Dave Kusa is the owner of AutoTrend Diagnostics in Campbell, CA. Dave is very active in Chapter 42 and currently serves as a board member and chapter representative. He has also helped several new shops become ASCCA members. Dave advocates with local legislators on behalf of small businesses and their employees. He contributes to TeamTalk and is a huge resource for members. He was ASCCA’s past president. Look for Dave’s other episodes HERE.

                          Niko Sougias and his sister Julia work side by side with Charlie and Shelly to carry on the family tradition of Charlie’s Foreign Car Service, one of Downtown Encinitas’s most successful and enduring local businesses. Niko purchased the shop from his father 3 years ago. Charlie’s Foreign Car is a BOSCH service center. Niko is a member of ASCCA and sits on the connected car committee. Niko is a newly appointed BOSCH Car Council member. Also an Encinitas Rotarian. He is Married with 2 kids. Niko now operates the shop with 7 technicians, 3 service advisors, and a parts manager. Look for Niko’s other episodes HERE.

                          About ASCCA’s Connected Cars Committee

                          ASCCA’s Connected Cars Committee was established August 1st, 2017 with the mission to “protect the ability of ASCCA membership to do business in California, including safe, secure, and uninterrupted access to vehicle onboard systems and the required tools to fix them.”

                          Committee members are also active in:

                          • National Automotive Service Task Force (NASTF)
                          • Society of Automotive Engineers (SAE)
                          • California Automotive Wholesalers Association (CAWA)
                          • Auto Care Association (ACA)
                          • Auto Service Association (ASA)
                          • ASCCA Government Affairs Committee

                          Connected Cars Committee Objectives

                          Membership Support: The Connected Car Committee supports ASCCA membership, providing:

                          • news and analysis of the trends in “connected” cars (telematics and autonomy e.g.)
                          • resources for information and training
                          • guidance on best practices

                          Partner Collaboration: The Connected Car Committee will work with ASCCA partners, providing:

                          • feedback to partners on “connected” issues as they pertain to California
                          • representation in partner advocacy nationwide
                          • participation in “connected” related events across the Aftermarket

                          Government Support: The Connected Car Committee will support the ASCCA Government Affairs

                          The committee, providing:

                          • coordination on “connected” issues; at least one current member on both committees
                          • a dedicated mouthpiece (for members and partners) regarding “connected” issues
                          • immediate updates on “connected” issues that may be relevant to legislation.

                           

                          Key Talking Points:

                          • ASCCA Team Weekend -Reassurance and clarity after learning more about the changing cars in the industry
                            • Keynote speaker Fred Gruner- Principal Engineer at NVIDIA
                              • Any decision a person makes in less than a second a machine and robot can do it. But human brain compared to supercomputer can still out compute it
                              • Autonomous cars can learn
                              • How do you operate autonomous vehicles safely? Functional safety- A situation with the absence of unacceptable risk.
                              • Can you repair autonomous cars? Yes
                              • Security of autonomous cars will be elevated- Need to be prepared with credentials in order to access cars  

                            • What’s next?
                              • Stay ahead of curve- continual learning and being ready for autonomous cars
                              • “Adapt or become obsolete”
                              • Get involved with organizations and associations



                          Resources Mentioned:

                          • ASCCA Connected Cars Webpage HERE
                          • Luscious Garage Webpage HERE
                          • Autotrend Diagnostics Webpage HERE.
                          • Charlie’s Foreign Car Webpage HERE.

                          Thanks to Carolyn Carolyn Coquillette, Dave Kusa and Niko Sougias for their contribution to this podcast.

                          Leaders are Readers. Go the BOOKS page on the website.

                           

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          The Panel:

                          Carolyn Coquillette of Luscious Garage, San Francisco, CA chairs the ASCCA Connected Cars Committee, serves on the ASCCA Board of Directors and is active in her local San Francisco chapter. She’s also the Founder and CEO of Shop-Ware.  Look for Carolyn’s other episodes HERE.

                          Dave Kusa is the owner of AutoTrend Diagnostics in Campbell, CA. Dave is very active in Chapter 42 and currently serves as a board member and chapter representative. He has also helped several new shops become ASCCA members. Dave advocates with local legislators on behalf of small businesses and their employees. He contributes to TeamTalk and is a huge resource for members. He was ASCCA’s past president. Look for Dave’s other episodes HERE.

                          Niko Sougias and his sister Julia work side by side with Charlie and Shelly to carry on the family tradition of Charlie’s Foreign Car Service, one of Downtown Encinitas’s most successful and enduring local businesses. Niko purchased the shop from his father 3 years ago. Charlie’s Foreign Car is a BOSCH service center. Niko is a member of ASCCA and sits on the connected car committee. Niko is a newly appointed BOSCH Car Council member. Also an Encinitas Rotarian. He is Married with 2 kids. Niko now operates the shop with 7 technicians, 3 service advisors, and a parts manager. Look for Niko’s other episodes HERE.

                          About ASCCA’s Connected Cars Committee

                          ASCCA’s Connected Cars Committee was established August 1st, 2017 with the mission to “protect the ability of ASCCA membership to do business in California, including safe, secure, and uninterrupted access to vehicle onboard systems and the required tools to fix them.”

                          Committee members are also active in:

                          • National Automotive Service Task Force (NASTF)
                          • Society of Automotive Engineers (SAE)
                          • California Automotive Wholesalers Association (CAWA)
                          • Auto Care Association (ACA)
                          • Auto Service Association (ASA)
                          • ASCCA Government Affairs Committee

                          Connected Cars Committee Objectives

                          Membership Support: The Connected Car Committee supports ASCCA membership, providing:

                          • news and analysis of the trends in “connected” cars (telematics and autonomy e.g.)
                          • resources for information and training
                          • guidance on best practices

                          Partner Collaboration: The Connected Car Committee will work with ASCCA partners, providing:

                          • feedback to partners on “connected” issues as they pertain to California
                          • representation in partner advocacy nationwide
                          • participation in “connected” related events across the Aftermarket

                          Government Support: The Connected Car Committee will support the ASCCA Government Affairs

                          The committee, providing:

                          • coordination on “connected” issues; at least one current member on both committees
                          • a dedicated mouthpiece (for members and partners) regarding “connected” issues
                          • immediate updates on “connected” issues that may be relevant to legislation.

                           

                          Key Talking Points:

                          • ASCCA Team Weekend -Reassurance and clarity after learning more about the changing cars in the industry
                            • Keynote speaker Fred Gruner- Principal Engineer at NVIDIA
                              • Any decision a person makes in less than a second a machine and robot can do it. But human brain compared to supercomputer can still out compute it
                              • Autonomous cars can learn
                              • How do you operate autonomous vehicles safely? Functional safety- A situation with the absence of unacceptable risk.
                              • Can you repair autonomous cars? Yes
                              • Security of autonomous cars will be elevated- Need to be prepared with credentials in order to access cars  

                            • What’s next?
                              • Stay ahead of curve- continual learning and being ready for autonomous cars
                              • “Adapt or become obsolete”
                              • Get involved with organizations and associations



                          Resources Mentioned:

                          • ASCCA Connected Cars Webpage HERE
                          • Luscious Garage Webpage HERE
                          • Autotrend Diagnostics Webpage HERE.
                          • Charlie’s Foreign Car Webpage HERE.

                          Thanks to Carolyn Carolyn Coquillette, Dave Kusa and Niko Sougias for their contribution to this podcast.

                          Leaders are Readers. Go the BOOKS page on the website.

                           

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=23568Fri, 28 Sep 2018 04:13:19 -040038:05falsefullDefend Our Marketplace - Keeping Up With Connected Cars<br /> <br /> Our ASCCA Connected Cars Panel; Carolyn Coquillette of Luscious Garage, San Francisco, CA, Dave Kusa of Autotrend Diagnostic, San Francisco, CA, and Niko Sougias of Charlie's Foreign Car Service, Encinitas CA help us better understand the impact of the connected car.<br /> <br /> The Panel discusses how the committee defends our ability to do business in the automotive aftermarket, current outlook on Connected trends, and Why is ASCCA focused on Connected Cars.<br /> <br /> Learning and understanding this episode grants us the wisdom to either adapt or become obsolete. Continuous learning and being prepared for autonomous cars are one of the few things we need to do as we look to stay ahead of the curve.                          RR 365: Reto Filli. Shop Owner Sold His Business and Became an E-Myth Business CoachRR 365: Reto Filli. Shop Owner Sold His Business and Became an E-Myth Business CoachAfter retiring from a successful career as an Auto repair shop owner for almost 30 years, Reto Filli is now pursuing his long-time passion as an E-Myth Certified Business Coach, helping small business owners lead their life and business that they truly want.

                          A lifelong cyclist, (Reto once rode his bicycle from Calgary, Canada to Cabo San Lucas, Mexico) he rides 2500 – 3000 miles a year and finished “Ramrod 2016” (riding 160 miles around Mt. Rainer in one day) in under 10 hours.

                          Reto was born and raised in Switzerland where he graduated from a 4-year apprenticeship as a mechanic. After working in the field, fulfilling his duty in the Swiss army and retiring from a fairly successful sports carrier, he caught the travel bug and in 1981 began a new part of his life, traveling in Europe and then through Russia to Japan, Canada, Alaska, the West Coast of the United States, Mexico and Hawaii.

                          In 1987 Reto and the co-owner of their 40 ft sailboat boat sailed from Mexico to Hawaii and then to Port Townsend Washington where he fell in love and married his wife of over 30 years, Jana.

                          • 1988 Bought what was then called “Circle & Square Imported Car Service” on Cape George Road as a one-man auto repair shop.
                          • 1996 ASE Master Technician/L1
                          • 1997 Built a new 6-Bay facility on Rhody Drive in Port Hadlock.
                          • 1998 Northwest Repair Facility of the Year, runner-up sponsored by Northwest Motors magazine
                          • 1998-2014 Top 10 AAA Independent Repair Facility of the Year
                          • 1999 Dale Carnegie Course
                          • 2000 AAA Top Independent Repair Facility in Washington State Award
                          • 2000 Dale Carnegie Leadership Training for Managers
                          • 2001 Graduated from AMI (Automotive Management Institute) AAM Accredited Automotive Manager
                          • 2001 Governor’s Award for Pollution Prevention
                          • 2002 First business to achieve a 5-Star EnviroStars Award in Jefferson County
                          • 2002 Evergreen Award for Pollution Prevention from the United States Environmental Protection Agency
                          • 2002 ASA (Automotive Service Association) Washington’s Outstanding Member of the Year
                          • 2004 Business Recycler of the Year (Washington State Recycling Association)
                          • 2004-05 President of the Port Townsend Rotary Club
                          • 2006-2012 Served on the Peninsula College advisory committee for the Automotive Program  
                          • 2006 ASE Master Technician/L1 Recertified
                          • 2006 Green Business Award, from Washington State Department of Ecology and Jefferson County
                          • 2006 Port Townsend Chamber of Commerce Business Leader of the Year
                          • 2010-12 President of ASA Olympic Peninsula Chapter
                          • 2011 Became U.S. Citizen
                          • 2013 ASE Master Technician/L1 Recertified
                          • 2014 Sold Circle & Square Auto Care
                          • 2015 Started Happy Business Coaching
                          • 2016 E-Myth Certified Business Coach

                          Look for Reto’s other episodes HERE.

                          Key Talking Points:

                          • He and his wife, Jana, sold their business in 2014
                          • He set a goal to retire in that year.
                          • ASA Northwest is a brotherhood and he continues to go to ATE each year and works to help other business owners get to retire someday.
                          • You just can’t hand a for sale sign out with a number you have in mind.
                          • Your business needs to have value to the buyer
                            • How does the sale of your business gets financed?

                          • A buyer or lending institution will look carefully at the cash flow of the business to see if it can sustain the debt of an acquisition.
                          • Your employees are a huge part of the success of your business and you need to see them as part of a sale by making
                          • Infancy, Adolescence, and Maturity stages of a business from the ‘E-Myth’
                          • Having systems in place is a critical responsibility of the business owner. To know what systems and processes are necessary.
                          • The owner needs to learn to become a better leader.
                          • Owners put up a face that says ‘I know everything’. We do not know everything. Take down that facade.
                          • What will you need when you retire to live the lifestyle you want to.
                          • Reto started in the industry in his birth country Switzerland and became an apprentice. Apprenticeship is part of a big system in Europe. You need to learn under a master. You cannot become a master unless you train other people. There is a perpetual cycle of teaching the automotive craft.
                          • In Europe Apprentice is a four-year program. Then a minimum of five for a Master.
                            • The apprentice gets a certificate of competency then can start to become a  Master.

                          • Reto is not totally current on the process in Europe but shared what he knows.
                          • He wants to see high school students get into the trades.
                          • All the trades need to change their image of pay, benefits, work environment, and exciting work.
                          • Never stop learning, be curious.

                          Resources Mentioned:

                          • E-Myth website HERE.
                          • Chapter 1 of the book E-Myth Revisited HERE.
                          • ASA-Northwest HERE.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                           

                          Be socially involved and in touch with the show:
                          Facebook   After retiring from a successful career as an Auto repair shop owner for almost 30 years, Reto Filli is now pursuing his long-time passion as an E-Myth Certified Business Coach, helping small business owners lead their life and business that they truly want.

                          A lifelong cyclist, (Reto once rode his bicycle from Calgary, Canada to Cabo San Lucas, Mexico) he rides 2500 – 3000 miles a year and finished “Ramrod 2016” (riding 160 miles around Mt. Rainer in one day) in under 10 hours.

                          Reto was born and raised in Switzerland where he graduated from a 4-year apprenticeship as a mechanic. After working in the field, fulfilling his duty in the Swiss army and retiring from a fairly successful sports carrier, he caught the travel bug and in 1981 began a new part of his life, traveling in Europe and then through Russia to Japan, Canada, Alaska, the West Coast of the United States, Mexico and Hawaii.

                          In 1987 Reto and the co-owner of their 40 ft sailboat boat sailed from Mexico to Hawaii and then to Port Townsend Washington where he fell in love and married his wife of over 30 years, Jana.

                          • 1988 Bought what was then called “Circle & Square Imported Car Service” on Cape George Road as a one-man auto repair shop.
                          • 1996 ASE Master Technician/L1
                          • 1997 Built a new 6-Bay facility on Rhody Drive in Port Hadlock.
                          • 1998 Northwest Repair Facility of the Year, runner-up sponsored by Northwest Motors magazine
                          • 1998-2014 Top 10 AAA Independent Repair Facility of the Year
                          • 1999 Dale Carnegie Course
                          • 2000 AAA Top Independent Repair Facility in Washington State Award
                          • 2000 Dale Carnegie Leadership Training for Managers
                          • 2001 Graduated from AMI (Automotive Management Institute) AAM Accredited Automotive Manager
                          • 2001 Governor’s Award for Pollution Prevention
                          • 2002 First business to achieve a 5-Star EnviroStars Award in Jefferson County
                          • 2002 Evergreen Award for Pollution Prevention from the United States Environmental Protection Agency
                          • 2002 ASA (Automotive Service Association) Washington’s Outstanding Member of the Year
                          • 2004 Business Recycler of the Year (Washington State Recycling Association)
                          • 2004-05 President of the Port Townsend Rotary Club
                          • 2006-2012 Served on the Peninsula College advisory committee for the Automotive Program  
                          • 2006 ASE Master Technician/L1 Recertified
                          • 2006 Green Business Award, from Washington State Department of Ecology and Jefferson County
                          • 2006 Port Townsend Chamber of Commerce Business Leader of the Year
                          • 2010-12 President of ASA Olympic Peninsula Chapter
                          • 2011 Became U.S. Citizen
                          • 2013 ASE Master Technician/L1 Recertified
                          • 2014 Sold Circle & Square Auto Care
                          • 2015 Started Happy Business Coaching
                          • 2016 E-Myth Certified Business Coach

                          Look for Reto’s other episodes HERE.

                          Key Talking Points:

                          • He and his wife, Jana, sold their business in 2014
                          • He set a goal to retire in that year.
                          • ASA Northwest is a brotherhood and he continues to go to ATE each year and works to help other business owners get to retire someday.
                          • You just can’t hand a for sale sign out with a number you have in mind.
                          • Your business needs to have value to the buyer
                            • How does the sale of your business gets financed?

                          • A buyer or lending institution will look carefully at the cash flow of the business to see if it can sustain the debt of an acquisition.
                          • Your employees are a huge part of the success of your business and you need to see them as part of a sale by making
                          • Infancy, Adolescence, and Maturity stages of a business from the ‘E-Myth’
                          • Having systems in place is a critical responsibility of the business owner. To know what systems and processes are necessary.
                          • The owner needs to learn to become a better leader.
                          • Owners put up a face that says ‘I know everything’. We do not know everything. Take down that facade.
                          • What will you need when you retire to live the lifestyle you want to.
                          • Reto started in the industry in his birth country Switzerland and became an apprentice. Apprenticeship is part of a big system in Europe. You need to learn under a master. You cannot become a master unless you train other people. There is a perpetual cycle of teaching the automotive craft.
                          • In Europe Apprentice is a four-year program. Then a minimum of five for a Master.
                            • The apprentice gets a certificate of competency then can start to become a  Master.

                          • Reto is not totally current on the process in Europe but shared what he knows.
                          • He wants to see high school students get into the trades.
                          • All the trades need to change their image of pay, benefits, work environment, and exciting work.
                          • Never stop learning, be curious.

                          Resources Mentioned:

                          • E-Myth website HERE.
                          • Chapter 1 of the book E-Myth Revisited HERE.
                          • ASA-Northwest HERE.
                          • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
                          • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                           

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>https://remarkableresults.biz/?p=23537Mon, 24 Sep 2018 04:13:00 -040042:58falsefullShop Owner Sold His Business and Became an E-Myth Business Coach<br /> <br /> Reto Filli came from Switzerland and is a trained mechanic. He and his wife ran a successful Auto Repair business for over 26 years that he sold and retired from. <br /> <br /> His business took off when he read the E-Myth Revisited from Michael Gerber. He never looked back and he is now enjoying his next career as a E-Myth Business Coach. <br /> <br /> We cover concepts of the E-Myth, preparing your business to sell, stop being a know it all, and apprentice programs that are needed to move our industry forward to recruit your youth into our trade.                          RR 364: ASCCA Automotive Degree Program. First of Its Kind to Channel Students to Independents.RR 364: ASCCA Automotive Degree Program. First of Its Kind to Channel Students to Independents.We get a glimpse of the new ASCCA Degree program that has been in the works for years that has just been approved at Cuyamaca College in El Cajon, CA.  This state-approved credit course and will create paid internships from ASCCA shops. This is a  post-secondary program like the OE programs but strictly for independents and will help solve the need for entry-level technicians for independent shops.

                          ASCCA Guest Panel:

                          Dara Bakhshandeh is from C & D Auto Care which is a family-owned, team operated, 6,500 square foot automotive service and repair facility where Dara works on domestic and Asian vehicles. He is Treasurer of Chapter 24 and a Trustee for the Automotive Service Councils Educational Foundation.

                          As a long-time member of ASCCA, Dara says that there are many benefits to being an ASCCA member. “Networking with other shop owners and learning from their experiences is a huge benefit, plus the support and help you receive in a time of need. Another great benefit is being updated on various bills going through the legislature that could negatively affect our industry.”

                          Dara also said there are many special and memorable moments that go along with being an ASCCA member. “There are many Team Weekends that hold my favorite memories. I love seeing how the association comes together and I appreciate the time donated by the Board to make the automotive industry better today and in the future.” Learn Dara’s Previous Episodes HERE.

                          John Eppstein is the owner of John’s Automotive Care in San Diego, CA, admits he was a better tech than a businessman but did something about it. John opened up JAC in April 1998 and was the only employee for the first 3 years. His career in the automotive field started when he turned 16, and he has been working full time ever since 1983.

                          John is an ASE Certified Master Technician and has been since 1999. When not at the shop, his love for sports takes him from the soccer fields to the OTL courts at Fiesta Island. Collecting baseball cards and working with his favorite non-profits like The Boys and Girls Clubs of East County and The Automotive Service Councils of California. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year.  Learn John’s Previous Episodes HERE.

                          Brad McCombs is the Instructor and Coordinator for the Ford ASSET Program at Cuyamaca College’s Automotive Technology Department. Brad is currently enrolled MA of Learning Design Technology – San Diego State University – August 2017. Relevant Course work and Coursework Collaborate with the Ford Instructional Design Team:

                          • Design training and performance support programs, course and resources
                          • Design job aids and electronic performance support systems
                          • Work on usability and human-computer interaction design
                          • Conduct research
                          • Build complex websites
                          • Oversee learning management and content management systems
                          • Build coaching and mentoring systems
                          • Evaluate program effectiveness and impact
                          • Analysis learning needs and performance opportunities
                          • California State Chancellor’s Office Certification Distance Education Instruction
                          • Ford Instructor, Bosch Master Technician, ASE Master Technician
                          • Ford ASSET Coordinator and Grossmont Cuyamaca Community College Automotive Department Coordinator
                          • California Bureau of Automotive Repair Licensed Training Instructor and Subject Matter Expert
                          • Business Owner Harloff Import Parts, Service, and Technical Training – 1993 – 2010 (CA Private Post-Secondary Education) – BAR Contract Technician Training

                          Brad was very instrumental in bringing this program to fruition. Discover Brad’s Previous Episodes HERE.

                          Key Talking Points:

                          • ASCCA Degree program- Approved by the state of California.
                            • The seed of this idea started 6 years ago as Dara was trying to find qualified technicians
                              • How do you improve the pool of interns to start with?
                              • Instead of colleges being concerned on equipment they’re getting for classes they need to focus on the relationships with local businesses.
                              • Show students plan (5-year journey) and measure goals along the way.

                            • John is a member of the advisory board/foundation for Cuyamaca College.
                            • Brad McCombs is the Ford ASSET Coordinator and Instructor at Cuyamaca College who had a big role in creating the course outline that was approved by the State of California. These are handpicked college courses that pertain more to current modern day vehicles.
                            • Colleges in California can participate in the program- ASCCA will approve schools.
                            • Their goal is to grow the program from associates degree to a bachelors degree.
                            • 12 units of supervised work experience (1 unit= 70 hours of working in the shop)
                            • The program will appeal to students that dream of owning own business one day and want to work and learn from a shop owner.
                            • Based on ASE Educational Foundation (formerly NATEF) standards and competencies.

                          • Developing program in other states
                            • Need an association like ASCCA to oversee it and independent shop owners that recognize the need for it.
                            • ASCCA will offer out of state memberships.


                          A sincere thanks to John Eppstein, Dara Bakhshandeh, and Brad McCombs for being on the podcast.

                           

                          Resources Mentioned:

                          Automotive Service Councils of California

                          Cuyamaca College’s Automotive Technology Program HERE.

                          ASCCA Proposed Associate of Science Automotive Technology College Degree Program. Download HERE.

                          ASE Education Foundation (formerly NATEF) HERE.

                          Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.

                           

                          Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                           

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                          This episode is brought to you by Federal-MogulWe get a glimpse of the new ASCCA Degree program that has been in the works for years that has just been approved at Cuyamaca College in El Cajon, CA.  This state-approved credit course and will create paid internships from ASCCA shops. This is a  post-secondary program like the OE programs but strictly for independents and will help solve the need for entry-level technicians for independent shops.

                          ASCCA Guest Panel:

                          Dara Bakhshandeh is from C & D Auto Care which is a family-owned, team operated, 6,500 square foot automotive service and repair facility where Dara works on domestic and Asian vehicles. He is Treasurer of Chapter 24 and a Trustee for the Automotive Service Councils Educational Foundation.

                          As a long-time member of ASCCA, Dara says that there are many benefits to being an ASCCA member. “Networking with other shop owners and learning from their experiences is a huge benefit, plus the support and help you receive in a time of need. Another great benefit is being updated on various bills going through the legislature that could negatively affect our industry.”

                          Dara also said there are many special and memorable moments that go along with being an ASCCA member. “There are many Team Weekends that hold my favorite memories. I love seeing how the association comes together and I appreciate the time donated by the Board to make the automotive industry better today and in the future.” Learn Dara’s Previous Episodes HERE.

                          John Eppstein is the owner of John’s Automotive Care in San Diego, CA, admits he was a better tech than a businessman but did something about it. John opened up JAC in April 1998 and was the only employee for the first 3 years. His career in the automotive field started when he turned 16, and he has been working full time ever since 1983.

                          John is an ASE Certified Master Technician and has been since 1999. When not at the shop, his love for sports takes him from the soccer fields to the OTL courts at Fiesta Island. Collecting baseball cards and working with his favorite non-profits like The Boys and Girls Clubs of East County and The Automotive Service Councils of California. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year.  Learn John’s Previous Episodes HERE.

                          Brad McCombs is the Instructor and Coordinator for the Ford ASSET Program at Cuyamaca College’s Automotive Technology Department. Brad is currently enrolled MA of Learning Design Technology – San Diego State University – August 2017. Relevant Course work and Coursework Collaborate with the Ford Instructional Design Team:

                          • Design training and performance support programs, course and resources
                          • Design job aids and electronic performance support systems
                          • Work on usability and human-computer interaction design
                          • Conduct research
                          • Build complex websites
                          • Oversee learning management and content management systems
                          • Build coaching and mentoring systems
                          • Evaluate program effectiveness and impact
                          • Analysis learning needs and performance opportunities
                          • California State Chancellor’s Office Certification Distance Education Instruction
                          • Ford Instructor, Bosch Master Technician, ASE Master Technician
                          • Ford ASSET Coordinator and Grossmont Cuyamaca Community College Automotive Department Coordinator
                          • California Bureau of Automotive Repair Licensed Training Instructor and Subject Matter Expert
                          • Business Owner Harloff Import Parts, Service, and Technical Training – 1993 – 2010 (CA Private Post-Secondary Education) – BAR Contract Technician Training

                          Brad was very instrumental in bringing this program to fruition. Discover Brad’s Previous Episodes HERE.

                          Key Talking Points:

                          • ASCCA Degree program- Approved by the state of California.
                            • The seed of this idea started 6 years ago as Dara was trying to find qualified technicians
                              • How do you improve the pool of interns to start with?
                              • Instead of colleges being concerned on equipment they’re getting for classes they need to focus on the relationships with local businesses.
                              • Show students plan (5-year journey) and measure goals along the way.

                            • John is a member of the advisory board/foundation for Cuyamaca College.
                            • Brad McCombs is the Ford ASSET Coordinator and Instructor at Cuyamaca College who had a big role in creating the course outline that was approved by the State of California. These are handpicked college courses that pertain more to current modern day vehicles.
                            • Colleges in California can participate in the program- ASCCA will approve schools.
                            • Their goal is to grow the program from associates degree to a bachelors degree.
                            • 12 units of supervised work experience (1 unit= 70 hours of working in the shop)
                            • The program will appeal to students that dream of owning own business one day and want to work and learn from a shop owner.
                            • Based on ASE Educational Foundation (formerly NATEF) standards and competencies.

                          • Developing program in other states
                            • Need an association like ASCCA to oversee it and independent shop owners that recognize the need for it.
                            • ASCCA will offer out of state memberships.


                          A sincere thanks to John Eppstein, Dara Bakhshandeh, and Brad McCombs for being on the podcast.

                           

                          Resources Mentioned:

                          Automotive Service Councils of California

                          Cuyamaca College’s Automotive Technology Program HERE.

                          ASCCA Proposed Associate of Science Automotive Technology College Degree Program. Download HERE.

                          ASE Education Foundation (formerly NATEF) HERE.

                          Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.

                           

                          Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                           

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>https://remarkableresults.biz/?p=23492Fri, 21 Sep 2018 04:15:43 -040042:35falsefullASCCA Degree Program. First of Its Kind to Channel Students to Independents.<br /> <br /> The ASCCA Degree Program at Cuyamaca College in El Cajon, CA was forged by a small group of independent shop owners and a dedicated educator. Kicked off by Dara Bakhshandeh of CD Auto Care, in La Mesa, CA with support from John Epstein of John’s Automotive Care, San Diego, and Brad McCombs, instructor, Cuyamaca Community College.<br /> <br /> The program was started to find qualified technicians and ASCCA (Automotive Service Councils of California) will be involved through their membership. One of their goals is to grow the program from an associate’s degree to a bachelor’s degree which can appeal to a student who dream of owning own business one day and want to work and learn from shopowner.<br /> This program could be developed in other states but will need an association like ASCCA to oversee it. ASCCA also offers out-of-state memberships.                          RR 363: David Justice – You Must Manage Your Labor Profit Before Anything ElseRR 363: David Justice – You Must Manage Your Labor Profit Before Anything ElseDavid Justice has been an auto care professional for over 30 years. He grew up in the family business working for his father. At, a young age David purchased his father’s business and went on his own. Over the years David had multiple Shell Gas stations.

                          In 2001, David got out of the gasoline business and bought an old closed BP station with 3 bays. Within a short time, he added 5 more bays and did $1.8M. (Parkway Auto Care). In 2009, David built an 8500 square foot store in a neighboring city from the ground up producing over $1 million in the first 12 months. Then in 2012, he built a 10,000 square foot store again from the ground up in another neighboring city producing over $1.2 million in just 12 months’ time. The 3 stores were Express Tire locations and grossed over 5 million a year. David was elected and served a 2-year term on the NAPA National Auto Care Advisory Council from 2012-2013.

                          In search of a way to better manage labor hours, David created Labor Profit Management. LPM is a web-based time management system for the service professional.  In June of 2013 NAPA launched Dave’s LPM solution nationally and since then David has been helping shop owners across the country create more net labor profits by having them measure and manage their labor dollars with his product.

                          David was a featured speaker at the NAPA National expo event held in Las Vegas. David presented 5 seminars to over 3500 people on how to manage your labor factor.

                          In 2016 David received an offer from the largest automotive chain in the industry and sold his 3 stores in September of 2016.

                          Once again David had the opportunity to follow his passion of helping people and created Repair Shop Of Tomorrow with Stan Aten an electronic marketing social media expert/website designer.  RSOT is a completely comprehensive program for the independent automotive repair facilities encompassing done for your marketing, SOP, and labor tracking complete with accountability coaching that creates real-world results.

                          David has been happily married for over 22 years to his wife Tracy. He is the proud father of 5 children and a grandfather of three.

                          Key Talking Points:

                          Wants to Give Back, Do More

                          • Repair Shop of Tomorrow
                          • Strong vision for labor profit management A look at the labor side of the business, NAPA looked at it and asked us if we would share it with other dealers.
                          • His giving bug started from here.

                          • Most shop owners are almost slaves to their business. He wants to help them.

                          3 Legs to the Stool

                          • Education: learning the SOPs, how to run the business, scoreboards
                          • Communication word of mouth, social media communicating to the right client
                          • Implementation with repair shop of tomorrow, we know marketing and implement it for you since life gets in the way, we want to get it off the dealer’s plate.
                          • He believes in marketing programs not marketing pieces
                          • The real goal is to allow shop owners to do what they do best and that is building relationships with the community and fixing cars.

                          Marketing Pieces vs. Marketing Programs

                          • Market to bring the right client in with the right kind of value-added offers and predictive marketing
                          • Marketing programs are the total package of building a branded look, branded content, branded message, overall different media, and the right clients, we get results.
                          • Number one reason we lose clients is we don’t get in front of them.
                          • The main problem arises when a person gets an education and there is no implementation.
                          • People want your business because of Net Profits. That’s what makes your business valuable to them.

                          Other Points

                          • Networking is a strong asset. Being in a group and be around like-minded professionals is life changing because you will learn so much.
                          • The first thing to fix is the labor side of the business because it is the number one opportunity for profitability. Most business owners do not understand the labor rate, productivity rate, efficiency.

                          Major Pivot

                          • If you operate your store correctly, put clients through the doors, and have the right pay plan,  technicians and customers come to you.
                          • Technician shortage can be attributed to not thinking right. We need to re-evaluate the value of our technicians and not be afraid to charge what we’re worth.
                          • Charge the right amount of money for our services.
                          • Own a business not work in it.
                          • Excellence should be rewarded.
                          • Regrets. Missed his techs and his clients

                          A sincere thanks to David Justice for being on the podcast.

                          Other Resources:
                          Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library. Leaders are readers.

                          Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                           

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          David Justice has been an auto care professional for over 30 years. He grew up in the family business working for his father. At, a young age David purchased his father’s business and went on his own. Over the years David had multiple Shell Gas stations.

                          In 2001, David got out of the gasoline business and bought an old closed BP station with 3 bays. Within a short time, he added 5 more bays and did $1.8M. (Parkway Auto Care). In 2009, David built an 8500 square foot store in a neighboring city from the ground up producing over $1 million in the first 12 months. Then in 2012, he built a 10,000 square foot store again from the ground up in another neighboring city producing over $1.2 million in just 12 months’ time. The 3 stores were Express Tire locations and grossed over 5 million a year. David was elected and served a 2-year term on the NAPA National Auto Care Advisory Council from 2012-2013.

                          In search of a way to better manage labor hours, David created Labor Profit Management. LPM is a web-based time management system for the service professional.  In June of 2013 NAPA launched Dave’s LPM solution nationally and since then David has been helping shop owners across the country create more net labor profits by having them measure and manage their labor dollars with his product.

                          David was a featured speaker at the NAPA National expo event held in Las Vegas. David presented 5 seminars to over 3500 people on how to manage your labor factor.

                          In 2016 David received an offer from the largest automotive chain in the industry and sold his 3 stores in September of 2016.

                          Once again David had the opportunity to follow his passion of helping people and created Repair Shop Of Tomorrow with Stan Aten an electronic marketing social media expert/website designer.  RSOT is a completely comprehensive program for the independent automotive repair facilities encompassing done for your marketing, SOP, and labor tracking complete with accountability coaching that creates real-world results.

                          David has been happily married for over 22 years to his wife Tracy. He is the proud father of 5 children and a grandfather of three.

                          Key Talking Points:

                          Wants to Give Back, Do More

                          • Repair Shop of Tomorrow
                          • Strong vision for labor profit management A look at the labor side of the business, NAPA looked at it and asked us if we would share it with other dealers.
                          • His giving bug started from here.

                          • Most shop owners are almost slaves to their business. He wants to help them.

                          3 Legs to the Stool

                          • Education: learning the SOPs, how to run the business, scoreboards
                          • Communication word of mouth, social media communicating to the right client
                          • Implementation with repair shop of tomorrow, we know marketing and implement it for you since life gets in the way, we want to get it off the dealer’s plate.
                          • He believes in marketing programs not marketing pieces
                          • The real goal is to allow shop owners to do what they do best and that is building relationships with the community and fixing cars.

                          Marketing Pieces vs. Marketing Programs

                          • Market to bring the right client in with the right kind of value-added offers and predictive marketing
                          • Marketing programs are the total package of building a branded look, branded content, branded message, overall different media, and the right clients, we get results.
                          • Number one reason we lose clients is we don’t get in front of them.
                          • The main problem arises when a person gets an education and there is no implementation.
                          • People want your business because of Net Profits. That’s what makes your business valuable to them.

                          Other Points

                          • Networking is a strong asset. Being in a group and be around like-minded professionals is life changing because you will learn so much.
                          • The first thing to fix is the labor side of the business because it is the number one opportunity for profitability. Most business owners do not understand the labor rate, productivity rate, efficiency.

                          Major Pivot

                          • If you operate your store correctly, put clients through the doors, and have the right pay plan,  technicians and customers come to you.
                          • Technician shortage can be attributed to not thinking right. We need to re-evaluate the value of our technicians and not be afraid to charge what we’re worth.
                          • Charge the right amount of money for our services.
                          • Own a business not work in it.
                          • Excellence should be rewarded.
                          • Regrets. Missed his techs and his clients

                          A sincere thanks to David Justice for being on the podcast.

                          Other Resources:
                          Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library. Leaders are readers.

                          Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                           

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=23479Tue, 18 Sep 2018 04:13:03 -040034:32falsefullDavid Justice - You Must Manage Your Labor Profit Before Anything Else<br /> <br /> When David Justice sold his $5M business he was already speaking and coaching in partnership with NAPA. To help run his business David created the Labor Profit Management tool to keep a tight and smart handle on his labor and he was traveling the country and speaking to service professionals on the power of managing your labor.<br /> <br /> Post sale he started Repair Shops of Tomorrow which not only incorporates the Labor Profit Management tools along with a focus on marketing programs.<br /> <br /> David decided he needed to give back and is working hard to help shop owners achieve exceptional success. We talk about his three-legged stool, rewards, networking, and so much more.                          RR 362: Technician Round Table – Part 6 – Heipp – Landry – FanslowRR 362: Technician Round Table – Part 6 – Heipp – Landry – FanslowThe PANEL:

                          Peter Landry, Bob Heipp, Matt Fanslow at Vision KC 2017.

                          Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                          Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                          Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                          Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

                          Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                          Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing.  This spurred a quest for learning.

                          Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview and the roundtables HERE.

                          Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him from Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area to working for Mobile Auto Solutions Hear Peter’s interviews HERE.

                           

                          Key Talking Points:

                          • Speaking of NACE/Automechanika we have a participation problem when it comes to valuing technician and management training.
                            • Just the local shops in the greater Atlanta region should have sold out every class.
                            • First class trainers with first class content.
                            • Why are technicians demanding training from their owners.
                            • Why are owners not sending their techs to training.
                            • Imagine very affordable training, highest quality training available in the 9th largest metropolitan city in the US with 5.8 million people. How many shop owners and technicians do you think earn their livings there?

                          • The power of building your personal network when you attend training, local, regional or national. It is the most valuable
                          • Concept of a training mentor to help get max benefit from training events.
                          • A path to improve your diagnostics skills may be stifled in shops because management is not investing in the proper equipment or software. Some techs who are not encouraged with training and equipment support will just want to do ball joints and brakes because that is where the money is.
                            • The financial burden to purchase diagnostics equipment is too great on a technician.

                          • A shop with heavy diagnostic capabilities can market themselves to other independent shops in the area. Everyone makes money and customers get satisfied.
                          • Working with shops in your market to support each other’s capabilities.
                          • Are you enabling a shop who does not do diagnostics?
                            • A fine line among this group.

                          • ADAS.
                            • Discussion on a Subaru blind spot calibration.
                            • ADAS education for Bob Heipp is coming from classes but mostly from reading service information, by performing the task while reading the service information.
                            • ADAS will pose a challenge in mechanical shops if and when a bumper or grill needs to come off to do a particular job.
                            • ADAS aftermarket installs. A future in add-ons??
                            • Windshield replacements need calibrations.

                          • ROI on diagnostic equipment and a diagnostician

                          A special thanks to Bob, Peter and Matt for bringing their A game to the series.

                          Previous Technician Round Tables:

                          • Part 1 (206) go HERE.
                          • Part 2 (230) go HERE.
                          • Part 3 (273) go HERE.
                          • Part 4 (292) go HERE.
                          • Part 5 (338) go HERE.

                          Resources mentioned in the Episode:  (a must listen)
                          G Truglia’s For the Record Episode 1

                          Other Resources:
                          Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library. Leaders are readers.

                          Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                           

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For...]]>The PANEL:

                          Peter Landry, Bob Heipp, Matt Fanslow at Vision KC 2017.

                          Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                          Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                          Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                          Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

                          Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                          Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing.  This spurred a quest for learning.

                          Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview and the roundtables HERE.

                          Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him from Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area to working for Mobile Auto Solutions Hear Peter’s interviews HERE.

                           

                          Key Talking Points:

                          • Speaking of NACE/Automechanika we have a participation problem when it comes to valuing technician and management training.
                            • Just the local shops in the greater Atlanta region should have sold out every class.
                            • First class trainers with first class content.
                            • Why are technicians demanding training from their owners.
                            • Why are owners not sending their techs to training.
                            • Imagine very affordable training, highest quality training available in the 9th largest metropolitan city in the US with 5.8 million people. How many shop owners and technicians do you think earn their livings there?

                          • The power of building your personal network when you attend training, local, regional or national. It is the most valuable
                          • Concept of a training mentor to help get max benefit from training events.
                          • A path to improve your diagnostics skills may be stifled in shops because management is not investing in the proper equipment or software. Some techs who are not encouraged with training and equipment support will just want to do ball joints and brakes because that is where the money is.
                            • The financial burden to purchase diagnostics equipment is too great on a technician.

                          • A shop with heavy diagnostic capabilities can market themselves to other independent shops in the area. Everyone makes money and customers get satisfied.
                          • Working with shops in your market to support each other’s capabilities.
                          • Are you enabling a shop who does not do diagnostics?
                            • A fine line among this group.

                          • ADAS.
                            • Discussion on a Subaru blind spot calibration.
                            • ADAS education for Bob Heipp is coming from classes but mostly from reading service information, by performing the task while reading the service information.
                            • ADAS will pose a challenge in mechanical shops if and when a bumper or grill needs to come off to do a particular job.
                            • ADAS aftermarket installs. A future in add-ons??
                            • Windshield replacements need calibrations.

                          • ROI on diagnostic equipment and a diagnostician

                          A special thanks to Bob, Peter and Matt for bringing their A game to the series.

                          Previous Technician Round Tables:

                          • Part 1 (206) go HERE.
                          • Part 2 (230) go HERE.
                          • Part 3 (273) go HERE.
                          • Part 4 (292) go HERE.
                          • Part 5 (338) go HERE.

                          Resources mentioned in the Episode:  (a must listen)
                          G Truglia’s For the Record Episode 1

                          Other Resources:
                          Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library. Leaders are readers.

                          Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                           

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>https://remarkableresults.biz/?p=23411Fri, 14 Sep 2018 04:12:21 -040001:01:30falsefullTechnician Roundtable Part 6<br /> <br /> Our continuing Tech Talk series is back for another go at some intense thinking. Join Matt Fanslow, the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN, Peter Landry, ASE L1 Master Automotive Technician from Brookfield, WI and Bob Heipp from Mobile Auto Solutions, LLC (MAS) and lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana. Both Peter and Bob work for MAS.<br /> <br /> They are talking Valuing Techs, Marketing your diag capabilities, building a personal network, improving your diagnostic skills, ADAS, and a lot more.<br /> <br /> Listen to their thoughts about using a mentor to help receive the max benefit from training events.                          RR 361: Scott and Michael Waddle. Owner and Prodigy. Father and Son.RR 361: Scott and Michael Waddle. Owner and Prodigy. Father and Son.Scott Waddle started Precision Auto Service in 1997 after working as a mechanic/technician at several independent repair shops in Metro Vancouver. Knowing the repair business was in need of a modern, customer service oriented option for Langley residents, Scott believed that there was a better method. Over 20 years later, we are still growing every year.

                          Precision Auto Service has been Providing Safe, Reliable transportation to Langley and Aldergrove residents for over fifteen years. We are a locally owned independent automotive repair and service facility committed to the community we live in. All our staff lives in Langley, Surrey or Abbotsford, just like our clients. Find out more about Scott’s episodes HERE.

                          Michael Waddle is Scott’s gifted son. He helps out at the shop during the summer and works a lot on their website. He is a Tire Technician, Shop Maintenance, and IT Support. He has made an app which calculates EV Charge time. It is provided below. He also facilitates the improvement of their website and helps their customers innovate especially in App Creation. A fan-submitted app is linked below. Find out more about Michael’s episodes HERE.

                           

                          Key Talking Points

                          • Scott is nurturing Michael as a son and team member.
                          • Michael is 15 years old.
                          • Started at shop 3 years ago clocking in and out.
                          • Works on his car at home and at the shop.  
                          • In shop creates work orders, and does light duty work like TPMS troubleshooting, air filters, light bulbs, system networking, and software. Along with spreadsheets, invoices, inventory,  website, and the occasional extra set of hands.
                          • Michael has passion is for the changing new technology- electric cars, hybrid, autonomous cars. Wants to continue to learn and grow with it because it is our future.
                          • Helped set up and work a booth show for Electric Vehicle Association.
                          • Only shop in western Canada that handles hybrid battery reconditioning/replacement.
                          • Attended ATE twice. Took hybrid vehicle class this year (2018).
                          • Created Apps for hybrid voltages and oil change calculator, loyalty points for customer/ payment, electric vehicle charging time calculator  
                          • Future for Michael:
                            • Unsure of where he wants to go or what he wants to do yet.
                            • Scott is giving him freedom for to choose his future


                          A special thanks to Scott and Michael Waddle for sharing their stories.

                          Resources mentioned in the Episode:

                          Precision Auto Service Website

                          Precision Auto Service Fan-Submitted APP

                          EV Charge Time Calculator

                          The Forever Student’s go to Resources:

                          Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library. Leaders are readers.

                          Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                           

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          Scott Waddle started Precision Auto Service in 1997 after working as a mechanic/technician at several independent repair shops in Metro Vancouver. Knowing the repair business was in need of a modern, customer service oriented option for Langley residents, Scott believed that there was a better method. Over 20 years later, we are still growing every year.

                          Precision Auto Service has been Providing Safe, Reliable transportation to Langley and Aldergrove residents for over fifteen years. We are a locally owned independent automotive repair and service facility committed to the community we live in. All our staff lives in Langley, Surrey or Abbotsford, just like our clients. Find out more about Scott’s episodes HERE.

                          Michael Waddle is Scott’s gifted son. He helps out at the shop during the summer and works a lot on their website. He is a Tire Technician, Shop Maintenance, and IT Support. He has made an app which calculates EV Charge time. It is provided below. He also facilitates the improvement of their website and helps their customers innovate especially in App Creation. A fan-submitted app is linked below. Find out more about Michael’s episodes HERE.

                           

                          Key Talking Points

                          • Scott is nurturing Michael as a son and team member.
                          • Michael is 15 years old.
                          • Started at shop 3 years ago clocking in and out.
                          • Works on his car at home and at the shop.  
                          • In shop creates work orders, and does light duty work like TPMS troubleshooting, air filters, light bulbs, system networking, and software. Along with spreadsheets, invoices, inventory,  website, and the occasional extra set of hands.
                          • Michael has passion is for the changing new technology- electric cars, hybrid, autonomous cars. Wants to continue to learn and grow with it because it is our future.
                          • Helped set up and work a booth show for Electric Vehicle Association.
                          • Only shop in western Canada that handles hybrid battery reconditioning/replacement.
                          • Attended ATE twice. Took hybrid vehicle class this year (2018).
                          • Created Apps for hybrid voltages and oil change calculator, loyalty points for customer/ payment, electric vehicle charging time calculator  
                          • Future for Michael:
                            • Unsure of where he wants to go or what he wants to do yet.
                            • Scott is giving him freedom for to choose his future


                          A special thanks to Scott and Michael Waddle for sharing their stories.

                          Resources mentioned in the Episode:

                          Precision Auto Service Website

                          Precision Auto Service Fan-Submitted APP

                          EV Charge Time Calculator

                          The Forever Student’s go to Resources:

                          Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library. Leaders are readers.

                          Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                           

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=23376Tue, 11 Sep 2018 04:30:25 -040038:41falsefullFather and Son / Owner and Prodigy<br /> <br /> Scott and Michael Waddle of Precision Auto Service, Langley, British Columbia. Shows us that a tandem of father and son can unlock different creative and innovative skill sets applicable to the modern shop of today.<br /> <br /> Listen to how Scott is nurturing his son’s gifts and transforming them into assets their shop can use. Michael’s innovative work on automotive electrical and lighting systems is phenomenal considering that he is 15 years old this year. Even though Michael still can’t do the heavy lifting within the shop, this doesn’t stop him from his creative thinking. He is creating apps for the business. Learn about them.<br /> <br /> Scott continues to provide training and enrollment plans for his son’s future providing an inspiration to every family owned shop and maybe a succession strategy too.                          RR 360: Shop Talk 3 – Millennial Shop Owners.RR 360: Shop Talk 3 – Millennial Shop Owners.The Roundtable:

                          Tony Tatich is the General Manager of TMT Automotive, Bremen, IN. He works on solidifying his current shop while building human capital. He is, currently, exploring a second location with the second shop already located. One of his present challenges is finding the right person for the second location. He thinks about his continued growth personally, business, and into multiple facilities.  he is working through challenges of growth & being a Yes shop in massive growth periods.

                          He is looking for harmony and to build a shop that runs 100% without his involvement. He leads a staff of technicians that are 21, 28, & 33 with a senior technician @ 54, Growing out next people homegrown! He is very excited about –   2nd child on the way, 19.8% growth in the first 6 months! Find out more about Tony’s episodes HERE.

                          Justin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant.

                          Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth. Find out more about Justin’s episodes HERE.

                          Brett Bohlmann, along with his wife, is the owner of HWY 7 Service Center, Newell, IA. He began his career in the automotive industry as an automotive technician. Over the years, Brett began to acquire top notch experience and a love of automobiles but more of a passion for learning in the entire automotive industry.

                          In 2010, Brett had an urge to start and open Hwy 7 Service Center with the goal of always exceeding the customer’s expectations. Oil definitely pumps in his veins as automotive knowledge, skill, and work ethic radiate from his actions and words. However, the fuel for the fire comes from his family at home and the community that has become a large family too. Find out more about Brett’s episodes HERE.

                           

                          Key Talking Points:

                          • Team building- taking a leadership role instead of tech
                            • Leaders are readers- gain knowledge to take action
                            • “5 Levels of Leadership” by John Maxwell
                            • Work on business instead of in it

                          • Maintain culture while hiring new people
                            • Relationship with external customers and employees

                          • Working on it vs. Working in it.
                            • Keeping the same feel for customers with different people instead of the owner
                            • Market business with a face of the owner

                          • Taking over the business after father steps out
                            • Building trust with customers, credibility   

                          • Rapid growth
                            • Employee turnover
                            • Book “Traction” Gino Wickman   

                          • Sales to customers
                            • Rehearsed, deeper in the presentation
                            • Recording phone calls and listening for areas of improvement

                          • Be unique
                            • Serve and love on customer
                            • Make the customer feel great about auto repair  


                          Other Resources:

                          HWY7 Service Center Website

                          Barrett Automotive Website

                          TMT Complete Auto Service Center Website

                          Book: 5 Levels of Leadership by John Maxwell

                          Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          A special thanks to Justin Barrett, Brett Bohlmann and Tony Tatich for sharing their stories.

                           

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          The Roundtable:

                          Tony Tatich is the General Manager of TMT Automotive, Bremen, IN. He works on solidifying his current shop while building human capital. He is, currently, exploring a second location with the second shop already located. One of his present challenges is finding the right person for the second location. He thinks about his continued growth personally, business, and into multiple facilities.  he is working through challenges of growth & being a Yes shop in massive growth periods.

                          He is looking for harmony and to build a shop that runs 100% without his involvement. He leads a staff of technicians that are 21, 28, & 33 with a senior technician @ 54, Growing out next people homegrown! He is very excited about –   2nd child on the way, 19.8% growth in the first 6 months! Find out more about Tony’s episodes HERE.

                          Justin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant.

                          Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth. Find out more about Justin’s episodes HERE.

                          Brett Bohlmann, along with his wife, is the owner of HWY 7 Service Center, Newell, IA. He began his career in the automotive industry as an automotive technician. Over the years, Brett began to acquire top notch experience and a love of automobiles but more of a passion for learning in the entire automotive industry.

                          In 2010, Brett had an urge to start and open Hwy 7 Service Center with the goal of always exceeding the customer’s expectations. Oil definitely pumps in his veins as automotive knowledge, skill, and work ethic radiate from his actions and words. However, the fuel for the fire comes from his family at home and the community that has become a large family too. Find out more about Brett’s episodes HERE.

                           

                          Key Talking Points:

                          • Team building- taking a leadership role instead of tech
                            • Leaders are readers- gain knowledge to take action
                            • “5 Levels of Leadership” by John Maxwell
                            • Work on business instead of in it

                          • Maintain culture while hiring new people
                            • Relationship with external customers and employees

                          • Working on it vs. Working in it.
                            • Keeping the same feel for customers with different people instead of the owner
                            • Market business with a face of the owner

                          • Taking over the business after father steps out
                            • Building trust with customers, credibility   

                          • Rapid growth
                            • Employee turnover
                            • Book “Traction” Gino Wickman   

                          • Sales to customers
                            • Rehearsed, deeper in the presentation
                            • Recording phone calls and listening for areas of improvement

                          • Be unique
                            • Serve and love on customer
                            • Make the customer feel great about auto repair  


                          Other Resources:

                          HWY7 Service Center Website

                          Barrett Automotive Website

                          TMT Complete Auto Service Center Website

                          Book: 5 Levels of Leadership by John Maxwell

                          Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

                          A special thanks to Justin Barrett, Brett Bohlmann and Tony Tatich for sharing their stories.

                           

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                          ]]>                          https://remarkableresults.biz/?p=17278Fri, 07 Sep 2018 04:14:20 -040048:09falsefullShop Talk: Volume 3 - Millennial Shop Owners.<br /> <br /> Young, energetic and committed to becoming great leaders. The panel consists of Justin Barrett of Barrett Automotive, Cornelia GA, Brett Bohlmann of HWY 7 Service Center, Newel, IA, and Tony Tatich from TMT Complete Auto Service Center in Bremen, IN.<br /> <br /> Listen to these great young professionals discuss their current challenges and the advantages and disadvantages of being a young leader. This episode also addresses how maintaining a shop culture, hiring people that complements that culture, building relationships with customers and offering a unique experience.                          RR 359: Mike Maleski. PSK Performance – Underappreciated So He Opened His Own Shop.RR 359: Mike Maleski. PSK Performance – Underappreciated So He Opened His Own Shop.Mike Maleski is the Owner of PSK Performance in Pittsburgh, PA. He started the business 5 years ago after 7 years of working for Honda and various independent shops doing everything from specialty Euro to mobile electronics installation. He holds multiple ASE, MECP, and State recognized certifications. He went to Rosedale Tech and acquired an Associates Degree in automotive technology under the wing of Paul “ScannerDanner”.  

                          In his (very little) free time, he likes to spend it with his family, self-educate to stay current, and brainstorming new ways to grow his business!

                          Key Talking Points:

                          • Mike left a job at Honda dealership and started a business, PSK Performance LLC, 5 years ago working on primarily European vehicles
                            • He felt disposable at the dealership and not appreciated- Shows appreciation and love to own employees every day.
                            • He was nervous to leave a comfortable job.

                          • Networking- Utilizing contacts from Vision as mentors and friends to ask business questions and advice.   
                          • Stays connected with former college with presentations to students and is on the advisory board.
                          • Makes his career in diagnostics.
                          • Growth plan for facility, staff and second location.  
                          • Labor rates
                            • Increased by almost double than the original rate when first opened.
                            • Parts margin- 45% markup.

                          • Tech shortage
                            • Apprentice- Grow your own tech.
                            • Recently hired new tech- let the new prospect know they will be appreciated, everyone works together, customer treated properly

                          • As most Mike was a tech first, now a businessman. He understands that his role is evolving and he needs to work on the business.

                          • He is changing his learning curve to that of business acumen.
                          • He handles the tough diag side of the business and is working to get one of his guys up to his level.
                          • He met the trained by tech guys at Vision.
                          • He is quick to point out that he is still a; mom and pop; shop
                          • 10 -15 year plans another location
                          • He is an advocate for the future.
                          • Paul Danner is one of the reasons he is such a good diag.

                          Other Resources:


                          Shop Profile
                          Number of locations: 1
                          Total square feet of all facilities: 3,900
                          Years in industry: 12
                          Years of business ownership: 5
                          Number of technicians: 3
                          Number of service advisers: 1
                          Number of lifts: 3
                          Number of bays: 3
                          Days open: Mon-Fri
                          Labor rate: 95/hr – a recent increase from 80 at our 5-year mark.
                          Average car count: 25-30 per week. We perform larger services primarily so we do not have 40 oil changes a week.
                          Percent Repair vs Maintenance vs Other: 50-25-25
                          Technician training hours per year: 50
                          Service adviser training hours per year: 10
                          CEO training hours: Every Chance Available/Daily
                          Specialty: We are a specialty shop that performs not only routine repair and maintenance services such as State Safety Inspection and Alignments, but we perform vehicle tuning and modification as well.
                          Specialist in: Import and Euro is our target clientele. VW/ AUDI Primarily. Honda/ Acura is my dealer back background so I brought a lot of those customers with me when I left the dealership.
                          Personal certifications: Mike was Honda Goldstar certified when working for the dealer, MECP certified ( aftermarket mobile audio certification), Technician in the shop is Audi Master Certified.
                          Special accreditations: Miscellaneous General ASE certs between the technicians in the shop. I was Honda Goldstar Certified when at the dealership. Misc
                          Shop management system (SMS): Mitchell and Quickbooks
                          Website provider: Being rebuilt and restructured at this podcast release
                          Primary supplier: Advance/CarQuest
                          Performing hybrid repairs: Yes
                          Engaged with a supplier advisory council: Yes
                          Succession plan: Yes
                          Biggest challenges: Technician Shortage
                          Entrepreneur hack: NETWORKING is key to spreading the word and your reach throughout the professional community. It will reverberate out to the general public and your business demographic
                          Philanthropy: We support local charities and donate to our local schools. Being active alumni with Rosedale Technical College, assisting on the advisory board, presented in Paul Danner's classroom has helped me share my experience with future technicians

                           

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                           

                          ]]>                          Mike Maleski is the Owner of PSK Performance in Pittsburgh, PA. He started the business 5 years ago after 7 years of working for Honda and various independent shops doing everything from specialty Euro to mobile electronics installation. He holds multiple ASE, MECP, and State recognized certifications. He went to Rosedale Tech and acquired an Associates Degree in automotive technology under the wing of Paul “ScannerDanner”.  

                          In his (very little) free time, he likes to spend it with his family, self-educate to stay current, and brainstorming new ways to grow his business!

                          Key Talking Points:

                          • Mike left a job at Honda dealership and started a business, PSK Performance LLC, 5 years ago working on primarily European vehicles
                            • He felt disposable at the dealership and not appreciated- Shows appreciation and love to own employees every day.
                            • He was nervous to leave a comfortable job.

                          • Networking- Utilizing contacts from Vision as mentors and friends to ask business questions and advice.   
                          • Stays connected with former college with presentations to students and is on the advisory board.
                          • Makes his career in diagnostics.
                          • Growth plan for facility, staff and second location.  
                          • Labor rates
                            • Increased by almost double than the original rate when first opened.
                            • Parts margin- 45% markup.

                          • Tech shortage
                            • Apprentice- Grow your own tech.
                            • Recently hired new tech- let the new prospect know they will be appreciated, everyone works together, customer treated properly

                          • As most Mike was a tech first, now a businessman. He understands that his role is evolving and he needs to work on the business.

                          • He is changing his learning curve to that of business acumen.
                          • He handles the tough diag side of the business and is working to get one of his guys up to his level.
                          • He met the trained by tech guys at Vision.
                          • He is quick to point out that he is still a; mom and pop; shop
                          • 10 -15 year plans another location
                          • He is an advocate for the future.
                          • Paul Danner is one of the reasons he is such a good diag.

                          Other Resources:


                          Shop Profile
                          Number of locations: 1
                          Total square feet of all facilities: 3,900
                          Years in industry: 12
                          Years of business ownership: 5
                          Number of technicians: 3
                          Number of service advisers: 1
                          Number of lifts: 3
                          Number of bays: 3
                          Days open: Mon-Fri
                          Labor rate: 95/hr – a recent increase from 80 at our 5-year mark.
                          Average car count: 25-30 per week. We perform larger services primarily so we do not have 40 oil changes a week.
                          Percent Repair vs Maintenance vs Other: 50-25-25
                          Technician training hours per year: 50
                          Service adviser training hours per year: 10
                          CEO training hours: Every Chance Available/Daily
                          Specialty: We are a specialty shop that performs not only routine repair and maintenance services such as State Safety Inspection and Alignments, but we perform vehicle tuning and modification as well.
                          Specialist in: Import and Euro is our target clientele. VW/ AUDI Primarily. Honda/ Acura is my dealer back background so I brought a lot of those customers with me when I left the dealership.
                          Personal certifications: Mike was Honda Goldstar certified when working for the dealer, MECP certified ( aftermarket mobile audio certification), Technician in the shop is Audi Master Certified.
                          Special accreditations: Miscellaneous General ASE certs between the technicians in the shop. I was Honda Goldstar Certified when at the dealership. Misc
                          Shop management system (SMS): Mitchell and Quickbooks
                          Website provider: Being rebuilt and restructured at this podcast release
                          Primary supplier: Advance/CarQuest
                          Performing hybrid repairs: Yes
                          Engaged with a supplier advisory council: Yes
                          Succession plan: Yes
                          Biggest challenges: Technician Shortage
                          Entrepreneur hack: NETWORKING is key to spreading the word and your reach throughout the professional community. It will reverberate out to the general public and your business demographic
                          Philanthropy: We support local charities and donate to our local schools. Being active alumni with Rosedale Technical College, assisting on the advisory board, presented in Paul Danner's classroom has helped me share my experience with future technicians

                           

                          Be socially involved and in touch with the show:
                          Facebook   Twitter   Linked In   Email    Events    Speaking

                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                           

                          ]]>                          https://remarkableresults.biz/?p=17240Tue, 04 Sep 2018 04:12:37 -040028:29falsefullUnderappreciated So He Opened His Own Shop.<br /> <br /> Mike Maleski is the Owner of PSK Performance in Pittsburgh, PA. He is a Highly Certified Factory Honda Technician that also holds multiple ASE, STANDARD, MECP, And Pennsylvania Certifications and Licenses.<br /> <br /> He is a forever student who seeks to address some of the issues that have been plaguing the industry such as the technician shortage, sub-par labor rates and keeping the dreams of underappreciated technicians alive.<br /> He shares his insight into the life of an automotive technician as they climb through the ranks.                          RR 358: John Gustafson – ATC: Synchronizing the Automotive TradesRR 358: John Gustafson – ATC: Synchronizing the Automotive TradesJohn Gustafson                           is the president and CEO of Gustafson Brothers, Inc. an auto service center in Huntington Beach, California. The company specializes in customer service and performs auto service work, collision repair, and paintwork along with other auto-related services for the community. John and brother Frank started the company out of the family garage in 1971 and have enjoyed continuous growth every year since inception. The personnel count at Gustafson’s shops average 70 team members and guest demand (growth) requires that we recruit and hire more. John is currently focusing on repairing the talent shortage that is crippling our industry and has formed a not for profit co-op to serve the needs of Gustafson Brothers and the rest of the aftermarket. At 66 years young and with 47 years in the auto trades, John Gustafson is having a remarkable life and wishes to share his success with those who are interested and willing to make a difference. The Auto Talent Co-Op is an independent non-profit organization whose vision is to effectively unite resources within the automotive industry, and establish clear career path standards for its users’. ATC Mission
                          • To build a synchronized and accessible platform, able to unite the automotive industry
                          • Refill the talent pool for all automotive job-related positions
                          • Fulfill the technician shortage, and improve technician retention
                          • Streamline career paths, bridge technician skills gap and improve recruitment

                          ATC Values
                          • Integrity & Honesty
                          • Dedication & Commitment
                          • Education & Imagination
                          • Knowledge & Skill

                          The intent of ATC is to seek out and recognize the great work of all the existing groups and help synchronize the best practices in the industry to benefit all stakeholders. This auto talent co-op is not a threat to what exists today in the universe of auto. All existing & future associations, 20 groups, business development groups, vendors, shops and all other members that touch auto remain independent and autonomous. The fact is; all of these groups are essential to the success of the Co-Op and benefit their own group by volunteering a member or funding a member to an action pod. The Auto Talent Co-Op is not to be led and managed by an individual but rather by a coalition of forward-thinking creative young people. Individuals are selected and sponsored by the industry manufacturers, distributors, vendors, trainers and association members of the Co-Op. The core mission of the coalition is to identify and document auto career paths, organize training and recruiting and to have trained, qualified employable people available to the auto trades industry.  
                          Key Talking Points:
                          • Auto talent coop:Non-profit program to improve industry
                          • Sign up form on the website to participate and donation form
                          • Needed to find talented techniciansAttract best companies willing to give 1 person from their staff for 1 hour a week to be in one of the 5 action pods on a weekly basisCareer path- a foundation for rest of the pods. Encompasses everything in auto care. Example of 6 level of tech training advancement for over 7 years. Earnings tied to performance.
                          • Training- in order to move up in career path need documented training. Minimum 3-hour blocks per month.
                          • Recruiting- occurs as young as grade school, but also for recruiting for any auto careers. Also for utilizing people ready to retire to train the future generation.
                          • Must have- creating buzz for people to join
                          • Sustainable- finding funding for coop, creating an app for phones
                          • Allows current technicians, middle schoolers, or entry-level technicians to see a career path and stay motivated
                          • Sponsors summer/winter camp when school is outIntro to auto camp- 13-18 years old participants. Parents pay $20 per day for class (5 days or 10 days), corporate sponsors that will pay student fee. Hands-on class shows full auto career path.

                          Other Resources: Auto Talent Coop Website Gustafson Brothers Auto Repair Website Be socially involved and in touch with the show: Facebook  Twitter  Linked In  Email   Events   Speaking This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com]]>John Gustafson is the president and CEO of Gustafson Brothers, Inc. an auto service center in Huntington Beach, California. The company specializes in customer service and performs auto service work, collision repair, and paintwork along with other auto-related services for the community. John and brother Frank started the company out of the family garage in 1971 and have enjoyed continuous growth every year since inception. The personnel count at Gustafson’s shops average 70 team members and guest demand (growth) requires that we recruit and hire more. John is currently focusing on repairing the talent shortage that is crippling our industry and has formed a not for profit co-op to serve the needs of Gustafson Brothers and the rest of the aftermarket. At 66 years young and with 47 years in the auto trades, John Gustafson is having a remarkable life and wishes to share his success with those who are interested and willing to make a difference. The Auto Talent Co-Op is an independent non-profit organization whose vision is to effectively unite resources within the automotive industry, and establish clear career path standards for its users’. ATC Mission
                          • To build a synchronized and accessible platform, able to unite the automotive industry
                          • Refill the talent pool for all automotive job-related positions
                          • Fulfill the technician shortage, and improve technician retention
                          • Streamline career paths, bridge technician skills gap and improve recruitment

                          ATC Values
                          • Integrity & Honesty
                          • Dedication & Commitment
                          • Education & Imagination
                          • Knowledge & Skill

                          The intent of ATC is to seek out and recognize the great work of all the existing groups and help synchronize the best practices in the industry to benefit all stakeholders. This auto talent co-op is not a threat to what exists today in the universe of auto. All existing & future associations, 20 groups, business development groups, vendors, shops and all other members that touch auto remain independent and autonomous. The fact is; all of these groups are essential to the success of the Co-Op and benefit their own group by volunteering a member or funding a member to an action pod. The Auto Talent Co-Op is not to be led and managed by an individual but rather by a coalition of forward-thinking creative young people. Individuals are selected and sponsored by the industry manufacturers, distributors, vendors, trainers and association members of the Co-Op. The core mission of the coalition is to identify and document auto career paths, organize training and recruiting and to have trained, qualified employable people available to the auto trades industry.  
                          Key Talking Points:
                          • Auto talent coop:Non-profit program to improve industry
                          • Sign up form on the website to participate and donation form
                          • Needed to find talented techniciansAttract best companies willing to give 1 person from their staff for 1 hour a week to be in one of the 5 action pods on a weekly basisCareer path- a foundation for rest of the pods. Encompasses everything in auto care. Example of 6 level of tech training advancement for over 7 years. Earnings tied to performance.
                          • Training- in order to move up in career path need documented training. Minimum 3-hour blocks per month.
                          • Recruiting- occurs as young as grade school, but also for recruiting for any auto careers. Also for utilizing people ready to retire to train the future generation.
                          • Must have- creating buzz for people to join
                          • Sustainable- finding funding for coop, creating an app for phones
                          • Allows current technicians, middle schoolers, or entry-level technicians to see a career path and stay motivated
                          • Sponsors summer/winter camp when school is outIntro to auto camp- 13-18 years old participants. Parents pay $20 per day for class (5 days or 10 days), corporate sponsors that will pay student fee. Hands-on class shows full auto career path.

                          Other Resources: Auto Talent Coop Website Gustafson Brothers Auto Repair Website Be socially involved and in touch with the show: Facebook  Twitter  Linked In  Email   Events   Speaking This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com]]>                          https://remarkableresults.biz/?p=17220Fri, 31 Aug 2018 04:13:00 -040040:08falsefullATC: Synchronizing the Automotive Trades John Gustafson is the president of Gustafson Brothers Automotive Repair, Huntington Beach, CA and the founder of the Auto Talent Co-Op (ATC). ATC is an independent non-profit organization whose vision is to effectively unite resources within the automotive industry, and establish clear career path standards for its users. ATC’s Mission is to build a synchronized and accessible platform, able to unite the automotive industry. To help refill the talent pool for all automotive job-related positions. To fulfill the technician shortage, and improve technician retention and to streamline career paths, bridge technician skills gap and improve recruitment. Your support is needed. Find links on the show notes page.RR 357: Shop Talk Volume 2- Women Shop OwnersRR 357: Shop Talk Volume 2- Women Shop OwnersBIO:

                          Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home.  Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout

                          Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years.  She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process.

                          In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management. Listen to Kim’s Episodes HERE.

                          Kathleen Jarosik from Xpertech Auto Repair in Englewood, FL, began her career in the automotive field in late 2003 when she and her husband decided to purchase their own shop and relocate from Florida’s Atlantic Coast to the beautiful Gulf Coast.

                          Kathleen spent much of her time in the background, managing the payroll, accounts payable and paperwork. She was involved with the operations of the business as well as being a part-time stay at home mom to her two daughters, who are now 16 and 12.

                          In 2009, after divorcing, Kathleen purchased the shop from her former husband and began to run it as her own. Shortly afterward, she became a Napa Auto Care center and utilized their extensive benefit and training network to learn and grow her business.

                          Looking back, Kathleen believes her NAPA decision was one of the most pivotal business decisions she has made to date. The benefits have been game changers and over the years have taught her how to become a better manager, leader, and steward in her community. In 2015, Kathleen became an ASE certified Service Consultant (C1).

                          Her shop had shown consistent growth of around 5% year to year but since partnering with her business coach she has increased considerably more than 10% each year.

                          Kathleen looks forward to becoming more involved in the industry as a whole as well as continuing to run her repair shop and being involved in more community activities in her town. Listen to Kathleen’s Episodes HERE.

                          Maryann Croce experienced feeling isolated in the early years of owning her auto shop. Small business owners don’t have the vast resources of big businesses. She knew there had to be a better way. From the training and mentoring she received, she was able to tap into the leadership skills within and change her business and life.

                          Working within constraints can be freeing and powerful. You start focusing on the right activities at the right time, creating results and momentum. Mentoring and training have been a big part of her entire life. The relationships she had built have been invaluable to both personal and business growth.

                          Maryann enjoyed the opportunity to share what she learned to help others by speaking at local and industry events. Listen to Maryann’s previous episodes HERE.  Small Biz Vantage Website

                           

                          Key Talking Points

                          • Find harmony between home and shop. Each area prospers if there is harmony in your life.
                          • Delegation
                            • Let your people do what they were hired to do.
                            • Get your people to ‘discover their strengths’
                            • Kim is not calling the shop when she travels. It took a long time to get there, but she knows that is important to allow your team to blossom and flourish that also builds scale in your business.
                            • Kim has gotten to the level that they can stop working 12 hour days and start working ‘part-time’. She still has guild being away from the shop.

                          • These shop owners are all mothers and the challenge to wear the mom hat, the parent hat and the business owner hat is hard work.
                          • Every business goes through stages and a big factor in that growth is having the right people on your team.
                          • Each of these women has a business coach that helped guide them through change and continuous success.
                          • What’s working?
                            • Culture.
                            • People’s dedication.
                            • Strong systems and processes allow you to scale and deliver a consistently exceptional customer experience.

                          • Go back and visit your excitement when you started. Find that mindset. Market like you are new business.
                            • Celebrate your wins.

                          • Embrace the changes that are coming.
                          • Was there a turning point in your business that made a difference.
                            • Maryann. She wanted her business to be sustainable.
                              • In the beginning just being able to take a paycheck home was a challenge, but keeping an eye on the goal will help you make important decisions to grow and sustain the business.

                            • Kathleen. She hired a business coach who gave her the courage to step forward. She did a women’s car care clinic that ultimately led to her first Women In Auto Care meeting. That is when she realized she was not a unicorn and there were other female shop owners that inspired her.
                              • Reach out and find a mentor.
                              • Communicate with your team. Both ways. They need to understand your vision and you need to understand their life and goals.

                            • Kim. Went to her first WorldPac training expo when she was in a tough financial situation. A light bulb came on. She is naturally competitive so she and her husband Rob decided they were going to be one of the best shops in the United States.
                              • Being the best is a state of mind.


                          • Building your culture
                            • Maryann. It started with building their core values.
                              • No one was going to care more about the customer than them. It was part of their brand.
                              • You act according to your beliefs (core values)
                              • Develop your team.

                            • Kim. It starts with you.
                              • It will become contagious.
                              • She dressed for success every day.
                              • BIO:

                                Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home.  Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout

                                Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years.  She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process.

                                In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management. Listen to Kim’s Episodes HERE.

                                Kathleen Jarosik from Xpertech Auto Repair in Englewood, FL, began her career in the automotive field in late 2003 when she and her husband decided to purchase their own shop and relocate from Florida’s Atlantic Coast to the beautiful Gulf Coast.

                                Kathleen spent much of her time in the background, managing the payroll, accounts payable and paperwork. She was involved with the operations of the business as well as being a part-time stay at home mom to her two daughters, who are now 16 and 12.

                                In 2009, after divorcing, Kathleen purchased the shop from her former husband and began to run it as her own. Shortly afterward, she became a Napa Auto Care center and utilized their extensive benefit and training network to learn and grow her business.

                                Looking back, Kathleen believes her NAPA decision was one of the most pivotal business decisions she has made to date. The benefits have been game changers and over the years have taught her how to become a better manager, leader, and steward in her community. In 2015, Kathleen became an ASE certified Service Consultant (C1).

                                Her shop had shown consistent growth of around 5% year to year but since partnering with her business coach she has increased considerably more than 10% each year.

                                Kathleen looks forward to becoming more involved in the industry as a whole as well as continuing to run her repair shop and being involved in more community activities in her town. Listen to Kathleen’s Episodes HERE.

                                Maryann Croce experienced feeling isolated in the early years of owning her auto shop. Small business owners don’t have the vast resources of big businesses. She knew there had to be a better way. From the training and mentoring she received, she was able to tap into the leadership skills within and change her business and life.

                                Working within constraints can be freeing and powerful. You start focusing on the right activities at the right time, creating results and momentum. Mentoring and training have been a big part of her entire life. The relationships she had built have been invaluable to both personal and business growth.

                                Maryann enjoyed the opportunity to share what she learned to help others by speaking at local and industry events. Listen to Maryann’s previous episodes HERE.  Small Biz Vantage Website

                                 

                                Key Talking Points

                                • Find harmony between home and shop. Each area prospers if there is harmony in your life.
                                • Delegation
                                  • Let your people do what they were hired to do.
                                  • Get your people to ‘discover their strengths’
                                  • Kim is not calling the shop when she travels. It took a long time to get there, but she knows that is important to allow your team to blossom and flourish that also builds scale in your business.
                                  • Kim has gotten to the level that they can stop working 12 hour days and start working ‘part-time’. She still has guild being away from the shop.

                                • These shop owners are all mothers and the challenge to wear the mom hat, the parent hat and the business owner hat is hard work.
                                • Every business goes through stages and a big factor in that growth is having the right people on your team.
                                • Each of these women has a business coach that helped guide them through change and continuous success.
                                • What’s working?
                                  • Culture.
                                  • People’s dedication.
                                  • Strong systems and processes allow you to scale and deliver a consistently exceptional customer experience.

                                • Go back and visit your excitement when you started. Find that mindset. Market like you are new business.
                                  • Celebrate your wins.

                                • Embrace the changes that are coming.
                                • Was there a turning point in your business that made a difference.
                                  • Maryann. She wanted her business to be sustainable.
                                    • In the beginning just being able to take a paycheck home was a challenge, but keeping an eye on the goal will help you make important decisions to grow and sustain the business.

                                  • Kathleen. She hired a business coach who gave her the courage to step forward. She did a women’s car care clinic that ultimately led to her first Women In Auto Care meeting. That is when she realized she was not a unicorn and there were other female shop owners that inspired her.
                                    • Reach out and find a mentor.
                                    • Communicate with your team. Both ways. They need to understand your vision and you need to understand their life and goals.

                                  • Kim. Went to her first WorldPac training expo when she was in a tough financial situation. A light bulb came on. She is naturally competitive so she and her husband Rob decided they were going to be one of the best shops in the United States.
                                    • Being the best is a state of mind.


                                • Building your culture
                                  • Maryann. It started with building their core values.
                                    • No one was going to care more about the customer than them. It was part of their brand.
                                    • You act according to your beliefs (core values)
                                    • Develop your team.

                                  • Kim. It starts with you.
                                    • It will become contagious.
                                    • She dressed for success every day.
                                    • Create your vision and share it with everyone.
                                    • Get help. Networking. 20 group. Business Coach. CEO training.

                                  • Get involved to solve your problems through networking and gaining knowledge.
                                  • Some shop owners don’t know what they don’t know.
                                  • Kathleen had an eye-opening that she did not have to stand inside her box. Once she stepped out her business blossomed.
                                  • Maryann says it starts with self-assurance.
                                    • Your own confidence


                                • Join associations to build your support network
                                • Encourage the next generation. Help them.

                                Other Resources:

                                Patrick McHugh Episode Mentioned (Pivot)

                                Be socially involved and in touch with the show:
                                Facebook   Twitter   Linked In   Email    Events    Speaking

                                This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                ]]>                                https://remarkableresults.biz/?p=17183Tue, 28 Aug 2018 04:15:35 -040050:57falsefullShop Talk Volume 2- Women Shop Owners<br /> <br /> Kim Auernheimer of Cool Springs Automotive Brentwood Tennessee, Mary Ann Croce of Croce’s Transmission Specialists, Norwalk, Connecticut, and Kathleen Jarosik of Xpertech Auto Repair, Englewood, Florida comprised the roundtable of the second edition of Shop Talk the Series.<br /> <br /> Kim went to her first WorldPac training expo when she was in a tough financial situation. A light bulb came on. She is naturally competitive so she and her husband Rob decided they were going to be one of the best shops in the United States.<br /> Maryann wanted her business to be sustainable. In the beginning just being able to take a paycheck home was a challenge, but keeping an eye on the goal will help you make important decisions to grow and sustain the business.<br /> <br /> Kathleen hired a business coach who gave her the courage to step forward. She did a women's car care clinic that ultimately led to her first Women In Auto Care meeting. That is when she realized she was not a unicorn and there were other female shop owners that inspired her.RR 356: Bruno Tabbi And The Power of a Vanity Phone NumberRR 356: Bruno Tabbi And The Power of a Vanity Phone NumberBruno Tabbi is President and Co-Founder at Ignition Toll-Free, where he focuses on premium vanity phone numbers including 1-800-MECHANIC. He has created several successful networks around vanity phone numbers and is one of the top vanity phone number consultants in the country.

                                Bruno has worked with brands such as California Closets and Lithia Motors. He was the winner of the 2017 SOMOS campaign of the year award for the work that was done with California Closets and its use of 1-800-CAL-CLOSETS. Bruno works with small business and Fortune 500 companies connecting and advising them on vanity phone numbers.

                                KEY TALKING POINTS

                                • Organic marketing
                                  • Uses easy to remember phone numbers (ex: 1-800-mechanic) with GPS technology to route calls, a customer can license market for a specific territory  
                                  • SEO for phones, the cornerstone for business- people will remember, gives you advantage
                                  • Majority of customers do not know business phone number by heart, an opportunity for rebranding
                                  • Efficient and effective advertising tool
                                  • The average cost of this platform is $250-500 per month

                                • Call tracking and call recording
                                  • Calls convert rate of at the rate of10-15 times than web leads  
                                  • 61% of people that call business are in the purchasing phase of buying cycle
                                  • 84% of people want to call for the first service  
                                  • Multiple locations- nearest location routing, present with the menu so they can select which location to go to
                                    • Business can see which location gets most calls with a recording system


                                • Most memorable vanity numbers are number one in their respective markets.
                                • Do not use two numbers in your ads if you get a vanity number. Just use the vanity number. If you polled your customer; you’ll find that the majority do not know your current or legacy number.
                                • Get in touch with Bruno, 1-800-STRONG-SALES (800-787-6647)

                                OTHER RESOURCES:

                                Ignition Toll-Free Website

                                Be socially involved and in touch with the show:
                                Facebook   Twitter   Linked In   Email    Events    Speaking

                                This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                ]]>                                Bruno Tabbi is President and Co-Founder at Ignition Toll-Free, where he focuses on premium vanity phone numbers including 1-800-MECHANIC. He has created several successful networks around vanity phone numbers and is one of the top vanity phone number consultants in the country.

                                Bruno has worked with brands such as California Closets and Lithia Motors. He was the winner of the 2017 SOMOS campaign of the year award for the work that was done with California Closets and its use of 1-800-CAL-CLOSETS. Bruno works with small business and Fortune 500 companies connecting and advising them on vanity phone numbers.

                                KEY TALKING POINTS

                                • Organic marketing
                                  • Uses easy to remember phone numbers (ex: 1-800-mechanic) with GPS technology to route calls, a customer can license market for a specific territory  
                                  • SEO for phones, the cornerstone for business- people will remember, gives you advantage
                                  • Majority of customers do not know business phone number by heart, an opportunity for rebranding
                                  • Efficient and effective advertising tool
                                  • The average cost of this platform is $250-500 per month

                                • Call tracking and call recording
                                  • Calls convert rate of at the rate of10-15 times than web leads  
                                  • 61% of people that call business are in the purchasing phase of buying cycle
                                  • 84% of people want to call for the first service  
                                  • Multiple locations- nearest location routing, present with the menu so they can select which location to go to
                                    • Business can see which location gets most calls with a recording system


                                • Most memorable vanity numbers are number one in their respective markets.
                                • Do not use two numbers in your ads if you get a vanity number. Just use the vanity number. If you polled your customer; you’ll find that the majority do not know your current or legacy number.
                                • Get in touch with Bruno, 1-800-STRONG-SALES (800-787-6647)

                                OTHER RESOURCES:

                                Ignition Toll-Free Website

                                Be socially involved and in touch with the show:
                                Facebook   Twitter   Linked In   Email    Events    Speaking

                                This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                ]]>                                https://remarkableresults.biz/?p=17160Fri, 24 Aug 2018 04:26:07 -040024:12falsefullThe Power Of A Vanity Phone Number<br /> <br /> Bruno Tabbi is the President and Co-Founder at Ignition Toll-Free, where he focuses on premium vanity phone numbers including 1-800-MECHANIC.<br /> <br /> Bruno says that organic marketing, through phones, is still alive and important in this day and age. We are so preoccupied with online marketing strategies that we forget that the phone call is still relevant and powerful. Managing your incoming phones is as powerful as having a solid SEO strategy for the web.                                RR 355: Andrew Emery from Antero Automotive has The Best Job in the WorldRR 355: Andrew Emery from Antero Automotive has The Best Job in the WorldBIO:

                                Andrew Emery started in the automotive business like a lot of aspiring technicians do, changing Oil. His first job as a lube tech was at Wal-Mart in the Tire and Lube Express. In a short time, Andrew made friends with most of the guys there. Himself and two other lube techs knew that we wanted to better our careers so we packed up and headed to Goodland Kansas to attend Northwest Kansas Technical School(NWKTS). Andrew completed courses in automatic transmissions, manual transmissions, and steering/suspension and alignment. By then, Andrew was homesick and transferred back to Denver and completed the master program at Denver Automotive and Diesel College, now Lincoln Tech.

                                While attending DADC, Andrew was working full time at a heavy-duty diesel/diesel performance shop. It was here that Andrew learned about really taking care of the customer. Most of the trucks that Andrew worked on were not just a truck but, a source of income for the customer. Andrew was performing major engine and transmission repair on ¾ & 1-ton pickups, dump trucks, and RV’s.

                                Andrew learned very quickly to always perform at a high level. After graduating, Andrew wanted to pursue a different avenue and went to work for a shop that serviced all makes and models but nothing larger than a ¾ ton pickup. After a short time there, Andrew was offered to take over the shop that his step-father had been running. It was a small 2 bay shop on the side of a gas station located on one of the busiest streets in metro Denver. It was here that Andrew tried his hand at marketing and advertising. Andrew also had to hire employees, learn how to report sales tax, pay rent, do some accounting, etc. His career had just taken a drastically different path but, Andrew loved the way he felt after taking care of people and knowing that their cars were diagnosed and fixed correctly.

                                His rent doubled, so it was time to get out. His wife was pregnant with their first son and medical benefits took president. A large brake repair chain had been offering Andrew a position as an owner/manager of one of their locations. Andrew jumped on it. Although the business didn’t really do things the way Andrew would prefer, he stuck it out for about 4 years and learned a substantial amount about how to run a large shop with 9-11 employees.

                                His techs were being technicians. Replacing engines, transmissions, diagnosing electrical issues, they even performed a frame swap for a local body shop. The corporate big dogs noticed and squashed it all. At this point, Andrew decided that the time had come to part ways and start his own shop. Andrew found a building back in the neighborhood that Andrew started, ironically right across the street from the company Andrew recently left. Andrew signed the lease the day the stock market crashed in 2008, said a prayer and got to work. He had to borrow money from family to get going as nobody was loaning any money at that point. All of the equipment was paid for in cash and on October 1st, 2008 we were open for business.

                                Andrew continues to love what he does. He gets to turn a wrench when needed and he gets to serve others. Andrew started this business not to change the world but, to change the way people look at automotive repair shops. In the 10 years that Andrew has been in business, he has heard and continues to hear, horror stories of people getting taken advantage of and/or being overcharged for simple work on their vehicles.

                                Andrew feels that one of his most important jobs is to love on his employees and customers and make sure that everyone that comes through the door feels appreciated and treated with respect.

                                KEY TALKING POINTS:

                                • Best job in the world: Work on cars and take care of people
                                • Don’t focus on profit, focus on the people and the profit will come
                                  • Stepfather had full-service gas station growing up  
                                  • Watched how he treated customers
                                  • Be genuine

                                • Initially propelled business by becoming friends with a used discount tire store
                                  • Agreement to take care of manager’s family’s cars for free if sent customers to store
                                  • Word of mouth launched the business

                                •  2 million in sales in 2011-2012
                                  • What changed was a number of cars working on
                                  • From 5,600 invoices, following year sales stayed the same amount of invoices dropped and profit improved
                                  • Don’t try to be everything to everyone

                                •  The secret to success- treating customers right
                                  • Every car that comes in the shop gets a car wash
                                  • Tins of cookies inside a car after doing
                                  • Always stay in contact with calls and texts and follow-ups
                                  • Be focused and present with each customer

                                •  Digital vehicle inspection in 2015
                                  • Can’t be afraid of the change, helped push sales of repairs
                                  • Investment in business

                                • Bonus program
                                  • Based on parts profit

                                • 30 hours of training per year
                                  • Vision Conference, NAPA, Bottomline Impact Group
                                  • Pays for training for techs- another investment in business
                                  • Take care of employees and they, in turn, will take care of your customers


                                OTHER RESOURCES:

                                Antero Automotive Website

                                Shop Profile
                                Number of locations: 1
                                Total square feet of all facilities: 5,000
                                Years in industry: 22
                                Years business ownership: 10
                                Number of technicians: 4
                                Number of service advisers: 2
                                Number of lifts: 7
                                Number of bays: 8
                                Days open: M-F
                                Annual estimated volume: $2.2M
                                Labor rate: 123.75
                                Effective labor rate: 114.27
                                Average repair order (ARO) $: 625.32
                                Average car count: 288/month
                                YTD gross profit percent: 58.3
                                YTD net profit percent: 14.2
                                Percent Repair vs Maintenance vs Other: 65/25/10
                                Technician training hours per year: 100
                                Service adviser training hours per year: 30
                                CEO training hours: 30
                                Specialty: We don't just fix and maintain cars, we build relationships with our customers. We do our best to remove the stress and anxiety related to automotive repair.
                                Aftermarket association memberships: ASA, BBB, AAA, ASE Blue Seal, NAPA Auto Care, RepairPal
                                Personal certifications: ASE Re-certified Master
                                Shop management system (SMS): NAPA TRACS
                                Completely paperless? Will be soon.
                                Digital Vehicle Inspection: Bolt on Technologies
                                Website provider: Kukui
                                Supplier marketing program: NAPA Car Care
                                Primary supplier: NAPA, World Pac
                                Performing hybrid...]]>BIO:

                                Andrew Emery started in the automotive business like a lot of aspiring technicians do, changing Oil. His first job as a lube tech was at Wal-Mart in the Tire and Lube Express. In a short time, Andrew made friends with most of the guys there. Himself and two other lube techs knew that we wanted to better our careers so we packed up and headed to Goodland Kansas to attend Northwest Kansas Technical School(NWKTS). Andrew completed courses in automatic transmissions, manual transmissions, and steering/suspension and alignment. By then, Andrew was homesick and transferred back to Denver and completed the master program at Denver Automotive and Diesel College, now Lincoln Tech.

                                While attending DADC, Andrew was working full time at a heavy-duty diesel/diesel performance shop. It was here that Andrew learned about really taking care of the customer. Most of the trucks that Andrew worked on were not just a truck but, a source of income for the customer. Andrew was performing major engine and transmission repair on ¾ & 1-ton pickups, dump trucks, and RV’s.

                                Andrew learned very quickly to always perform at a high level. After graduating, Andrew wanted to pursue a different avenue and went to work for a shop that serviced all makes and models but nothing larger than a ¾ ton pickup. After a short time there, Andrew was offered to take over the shop that his step-father had been running. It was a small 2 bay shop on the side of a gas station located on one of the busiest streets in metro Denver. It was here that Andrew tried his hand at marketing and advertising. Andrew also had to hire employees, learn how to report sales tax, pay rent, do some accounting, etc. His career had just taken a drastically different path but, Andrew loved the way he felt after taking care of people and knowing that their cars were diagnosed and fixed correctly.

                                His rent doubled, so it was time to get out. His wife was pregnant with their first son and medical benefits took president. A large brake repair chain had been offering Andrew a position as an owner/manager of one of their locations. Andrew jumped on it. Although the business didn’t really do things the way Andrew would prefer, he stuck it out for about 4 years and learned a substantial amount about how to run a large shop with 9-11 employees.

                                His techs were being technicians. Replacing engines, transmissions, diagnosing electrical issues, they even performed a frame swap for a local body shop. The corporate big dogs noticed and squashed it all. At this point, Andrew decided that the time had come to part ways and start his own shop. Andrew found a building back in the neighborhood that Andrew started, ironically right across the street from the company Andrew recently left. Andrew signed the lease the day the stock market crashed in 2008, said a prayer and got to work. He had to borrow money from family to get going as nobody was loaning any money at that point. All of the equipment was paid for in cash and on October 1st, 2008 we were open for business.

                                Andrew continues to love what he does. He gets to turn a wrench when needed and he gets to serve others. Andrew started this business not to change the world but, to change the way people look at automotive repair shops. In the 10 years that Andrew has been in business, he has heard and continues to hear, horror stories of people getting taken advantage of and/or being overcharged for simple work on their vehicles.

                                Andrew feels that one of his most important jobs is to love on his employees and customers and make sure that everyone that comes through the door feels appreciated and treated with respect.

                                KEY TALKING POINTS:

                                • Best job in the world: Work on cars and take care of people
                                • Don’t focus on profit, focus on the people and the profit will come
                                  • Stepfather had full-service gas station growing up  
                                  • Watched how he treated customers
                                  • Be genuine

                                • Initially propelled business by becoming friends with a used discount tire store
                                  • Agreement to take care of manager’s family’s cars for free if sent customers to store
                                  • Word of mouth launched the business

                                •  2 million in sales in 2011-2012
                                  • What changed was a number of cars working on
                                  • From 5,600 invoices, following year sales stayed the same amount of invoices dropped and profit improved
                                  • Don’t try to be everything to everyone

                                •  The secret to success- treating customers right
                                  • Every car that comes in the shop gets a car wash
                                  • Tins of cookies inside a car after doing
                                  • Always stay in contact with calls and texts and follow-ups
                                  • Be focused and present with each customer

                                •  Digital vehicle inspection in 2015
                                  • Can’t be afraid of the change, helped push sales of repairs
                                  • Investment in business

                                • Bonus program
                                  • Based on parts profit

                                • 30 hours of training per year
                                  • Vision Conference, NAPA, Bottomline Impact Group
                                  • Pays for training for techs- another investment in business
                                  • Take care of employees and they, in turn, will take care of your customers


                                OTHER RESOURCES:

                                Antero Automotive Website

                                Shop Profile
                                Number of locations: 1
                                Total square feet of all facilities: 5,000
                                Years in industry: 22
                                Years business ownership: 10
                                Number of technicians: 4
                                Number of service advisers: 2
                                Number of lifts: 7
                                Number of bays: 8
                                Days open: M-F
                                Annual estimated volume: $2.2M
                                Labor rate: 123.75
                                Effective labor rate: 114.27
                                Average repair order (ARO) $: 625.32
                                Average car count: 288/month
                                YTD gross profit percent: 58.3
                                YTD net profit percent: 14.2
                                Percent Repair vs Maintenance vs Other: 65/25/10
                                Technician training hours per year: 100
                                Service adviser training hours per year: 30
                                CEO training hours: 30
                                Specialty: We don't just fix and maintain cars, we build relationships with our customers. We do our best to remove the stress and anxiety related to automotive repair.
                                Aftermarket association memberships: ASA, BBB, AAA, ASE Blue Seal, NAPA Auto Care, RepairPal
                                Personal certifications: ASE Re-certified Master
                                Shop management system (SMS): NAPA TRACS
                                Completely paperless? Will be soon.
                                Digital Vehicle Inspection: Bolt on Technologies
                                Website provider: Kukui
                                Supplier marketing program: NAPA Car Care
                                Primary supplier: NAPA, World Pac
                                Performing hybrid repairs: Yes
                                ASE Blue Seal Certified: Yes
                                Biggest challenges: Technician Shortage
                                Business coach: Ray Kunz with the ACT! Group
                                Mastermind group: Yes
                                Entrepreneur hack: Be selfless, try not to be solely focused on profit. Instead, build the relationship.

                                Be socially involved and in touch with the show:
                                Facebook   Twitter   Linked In   Email    Events    Speaking

                                This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                ]]>                                https://remarkableresults.biz/?p=17140Tue, 21 Aug 2018 04:20:55 -040043:01falsefullThe Best Job in The World!<br /> <br /> Andrew Emery is the owner and operator of Antero Automotive in Greenwood Village, Colorado. He believes if you take care of your employees, they will take care of your customers.<br /> <br /> This episode tackles relationships with customers and employees on how it can be your secret sauce to success. Every customer receives a free car wash. <br /> <br /> After 22 years in the industry and 10 years as a business owner, Andrew still loves what he does every day. He gets to turn a wrench when needed and he gets to serve others. Andrew started this business to change the way people look at automotive repair shops.RR 354: Geek Talk 2.0 Part Two – Tech Talk From Aftermarket ProfessionalsRR 354: Geek Talk 2.0 Part Two – Tech Talk From Aftermarket ProfessionalsOK here is how Geek Talk 2.0 got started. In the Town Hall Academy on SMS systems Episode 65 we got on a ‘tech talk’ roll. It got very interesting and at the end of the episode, we decided to create this episodic series called Geek Talk 2.0.

                                Talking Geek can be a full-time job in our industry. With tech changing at light speed, we thought it a good idea to talk about it and maybe even debate it in an episodic series.

                                Our goal will be to inform you of important tech areas of your business that you need to pay attention to. In this episode, we talk cloud-based systems, how to protect yourself from ransomware, a little ADAS talk and why your involvement in the laws of your state regarding autonomy and who controls the data is so important. Having an independent at the table will make a big difference for the aftermarket.

                                Keep an ear to the ground for the next episode or subscribe to the newsletter, see below, or subscribe to your favorite listening app. You can find a short list of listening apps for mobile devices HERE.

                                The Panel:

                                Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

                                Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.

                                Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership.

                                Karim is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes HERE.

                                Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.

                                Tracy Martin has been involved in the automotive aftermarket for over 40 years. He is the author of six, Motor Books Workshop Series book including: “How to Diagnose and Repair Automotive Electrical Systems,” “Motorcycle Electrical Systems Troubleshooting and Repair” and “How to Use Automotive Diagnostic Scanners.” In addition to books, Tracy has written hundreds of articles and product reviews for Powersports magazines including Motorcycle Consumer News, Road Bike, American Iron, Dealer News and others. He also writes for Motor Age and Aviation Aftermarket Defense magazines. Though long-lapsed, Tracy holds an A.S.E. Master Technician Certification. Listen to Tracy’s previous episodes HERE.

                                Key Talking Points

                                • Ownership of car generated data
                                  • 2017 more new cars were added to cellular network than cell phones- only 38% of car owners have knowledge they can store personal data in car  
                                  • Autonomous vehicles will elevate the traffic- people who can’t drive their own car (due to age or health disabilities) can now use autonomous vehicles
                                  • Will it benefit dealerships? What are independent shops doing to prepare to service cars in the future?
                                  • In Greg Buckley’s state, Delaware, they are drafting legislation. He believes the independent will be part of the solution.

                                • Greg Buckley: The influence of the dealer network will always be there; they have money.
                                  • There is a whole market that will ignore dealerships. Millennials with no licence that need ride sharing.
                                  • There will be an increase of vehicles sold and how they are sold.
                                  • Uber is looking for technologists to work for them to deal with the high tech Level 5 vehicle.
                                  • Greg mentioned that UBER is looking for a support network.

                                • In 2017 more used cars were added to the cell network than cell phones
                                  • AT&T has added one million vehicles to its network in the last 11 quarters. Karim Morsill
                                  • OEMs are planning huge revenue streams from the data.
                                    • Location data, proximity, preventive maintenance and diagnostic side


                                • Of consumers that have newer cars only 38% of connected car drivers knew their car could store data
                                • States are looking at ways to monetize transactions done in vehicles especially Delaware that has no sales tax. They consider it a road tax.
                                • A percent of people are not driving because of their age or disability to get around. Yet they can get an autonomous vehicle to get them to the store or movies. Miles driven can go up.
                                • If I own my data can I sell it to an aggregator?
                                  • If I lease do I own the data?
                                  • Many unanswered questions.

                                • Google maps and Waze keep your data. People are willing to give it up.
                                • Vehicle is not healthy. The car broadcasts to a repair network and finds the lowest price. The consumer will care about convenience and cost.
                                  • If amazon profiles me and send me suggestions; are you OK with that. Your vehicle will do the same.
                                  • Will the consumer take the lowest bidder if it sends a DTC code to a shop repair network?
                                  • Newer generations have no brand loyalty so your exceptional brand and customer service may not penetrate to the consumer.
                                  • The business model could be more a Business to Business than a Business  to Consumer, by working with these interrupters as a fleet manager.

                                • Episode 65 we got on a ‘tech talk’ roll. It got very interesting and at the end of the episode, we decided to create this episodic series called Geek Talk 2.0.

                                  Talking Geek can be a full-time job in our industry. With tech changing at light speed, we thought it a good idea to talk about it and maybe even debate it in an episodic series.

                                  Our goal will be to inform you of important tech areas of your business that you need to pay attention to. In this episode, we talk cloud-based systems, how to protect yourself from ransomware, a little ADAS talk and why your involvement in the laws of your state regarding autonomy and who controls the data is so important. Having an independent at the table will make a big difference for the aftermarket.

                                  Keep an ear to the ground for the next episode or subscribe to the newsletter, see below, or subscribe to your favorite listening app. You can find a short list of listening apps for mobile devices HERE.

                                  The Panel:

                                  Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

                                  Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.

                                  Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership.

                                  Karim is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes HERE.

                                  Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.

                                  Tracy Martin has been involved in the automotive aftermarket for over 40 years. He is the author of six, Motor Books Workshop Series book including: “How to Diagnose and Repair Automotive Electrical Systems,” “Motorcycle Electrical Systems Troubleshooting and Repair” and “How to Use Automotive Diagnostic Scanners.” In addition to books, Tracy has written hundreds of articles and product reviews for Powersports magazines including Motorcycle Consumer News, Road Bike, American Iron, Dealer News and others. He also writes for Motor Age and Aviation Aftermarket Defense magazines. Though long-lapsed, Tracy holds an A.S.E. Master Technician Certification. Listen to Tracy’s previous episodes HERE.

                                  Key Talking Points

                                  • Ownership of car generated data
                                    • 2017 more new cars were added to cellular network than cell phones- only 38% of car owners have knowledge they can store personal data in car  
                                    • Autonomous vehicles will elevate the traffic- people who can’t drive their own car (due to age or health disabilities) can now use autonomous vehicles
                                    • Will it benefit dealerships? What are independent shops doing to prepare to service cars in the future?
                                    • In Greg Buckley’s state, Delaware, they are drafting legislation. He believes the independent will be part of the solution.

                                  • Greg Buckley: The influence of the dealer network will always be there; they have money.
                                    • There is a whole market that will ignore dealerships. Millennials with no licence that need ride sharing.
                                    • There will be an increase of vehicles sold and how they are sold.
                                    • Uber is looking for technologists to work for them to deal with the high tech Level 5 vehicle.
                                    • Greg mentioned that UBER is looking for a support network.

                                  • In 2017 more used cars were added to the cell network than cell phones
                                    • AT&T has added one million vehicles to its network in the last 11 quarters. Karim Morsill
                                    • OEMs are planning huge revenue streams from the data.
                                      • Location data, proximity, preventive maintenance and diagnostic side


                                  • Of consumers that have newer cars only 38% of connected car drivers knew their car could store data
                                  • States are looking at ways to monetize transactions done in vehicles especially Delaware that has no sales tax. They consider it a road tax.
                                  • A percent of people are not driving because of their age or disability to get around. Yet they can get an autonomous vehicle to get them to the store or movies. Miles driven can go up.
                                  • If I own my data can I sell it to an aggregator?
                                    • If I lease do I own the data?
                                    • Many unanswered questions.

                                  • Google maps and Waze keep your data. People are willing to give it up.
                                  • Vehicle is not healthy. The car broadcasts to a repair network and finds the lowest price. The consumer will care about convenience and cost.
                                    • If amazon profiles me and send me suggestions; are you OK with that. Your vehicle will do the same.
                                    • Will the consumer take the lowest bidder if it sends a DTC code to a shop repair network?
                                    • Newer generations have no brand loyalty so your exceptional brand and customer service may not penetrate to the consumer.
                                    • The business model could be more a Business to Business than a Business  to Consumer, by working with these interrupters as a fleet manager.

                                  • In the future you are going to be a rider in a  vehicle you don’t own. The owner of the vehicle will have it repaired at it’s preferred repair facility. Think fleet.
                                  • GM just partnered with Maven. Time sharing a vehicle.
                                    • Many options of ownership, sharing and renting/time.

                                  • What are we doing as shops to prepare ourselves to survive and thrive if we are not embracing IT.
                                  • The shop of the very near future will have a service advisor just managing internet bids and long touch interactions. You need to be involved with the interruptor services on a full time basis.
                                  • Dongle. Chip enables (cell) or Bluetooth enabled.
                                    • Bluechip. If you have the app on your phone great, but if the driver doesn’t you don’t have communication with your smartphone.
                                    • Will Bluetooth enables apps be able to be breached?
                                    • They are not a mechanic in a can.  

                                  • Mackenzie Consulting- 3000 consumers asked if they felt ok sharing data:
                                    • 55% said yes
                                    • When asked again with stipulation that your data secured – 75% said yes
                                    • Almost 100% of millenials are ok with sharing data

                                  • Google and Yelp have changed the world
                                    • Some random person writes a review. Maybe true or not and we take their word.
                                    • Chris’s referrals come from on-line. Your reputation is in play.


                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                   

                                   

                                   

                                  ]]>https://remarkableresults.biz/?p=16989Fri, 17 Aug 2018 04:15:33 -040053:50falsefullGeek Talk 2.0 Part 2 - Who owns your data.<br /> <br /> Join Greg Buckley CEO, Buckley’s Personalized Auto Care, Wilmington, DE, Chris Cloutier, Golden Rule Auto Care, Dallas TX and CEO of Autotex.me, Bill Nalu, President of Interstate Auto Care, Madison Heights, MI, Karim Morsil, Winkler Automotive, Gaithersburg, MD, and author and trainer Tracy Martin.<br /> <br /> This is the second part of this episodic series covering important ‘tech’ topics that the automotive aftermarket, especially the service professional needs to pay attention to.<br /> <br /> We discussed ownership of car generated data, the influence of the dealer network, the explosive growth of cellular networks in cars and trucks. The fact that new generations have no brand loyalty and what are we doing as shop owners to prepare ourselves to survive and thrive if we are not embracing IT.RR 353: Kyle Holt from S/P2 – Helping Entry-Level Technicians Enter and Stay in the IndustryRR 353: Kyle Holt from S/P2 – Helping Entry-Level Technicians Enter and Stay in the IndustryKyle Holt is the President of S/P2 (sp2.org). S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, construction, cosmetology, and culinary industries. S/P2 is used by over 175,000 students and employees every year across North America.

                                  S/P2 provides industry-specific, online training in safety, environmental, ethics, human resources, and soft skills. S/P2 also works to help entry-level technicians enter and stay in the industry with S/P2 Careers – the largest resume database of entry-level technicians – and S/P2 Workplace Mentoring – a systematized mentoring system to train and track the progress of entry-level techs.

                                  An entrepreneur with a strong background in e-learning and web-based systems, Kyle is passionate about providing businesses and career technical schools the ability to utilize technology to improve the lives of students and employees everywhere. Listen to Kyle’s previous episodes HERE.

                                  Key Talking Points:

                                  • Kyle’s Father started the collision brand called CarStar
                                  • He is the President of S/P2  
                                    • Online training company since 2002 (not just automotive, also for construction, culinary, welding and cosmetology)
                                    • Safety, ethics, HR, soft skills, mentoring
                                      • Ethical teachings: Do the right thing plus one step further- Example finding $20 in customer car – put on the dash with a note for the customer

                                    • From the time the new employee starts working and annually thereafter and anytime the shop environment changes, the shop must provide industry-specific safety training.
                                      • Will aid in OSHA audits if a shop has completed correct compliance training with proper documents.

                                    • Changing the ‘grease monkey’ perception.  
                                    • Over 175 thousand students use S/P2 online training a year.

                                  • S/P2 Careers
                                    • Started 2017 training template on building a ‘right’ resume.
                                    • Last 18 months uploaded 36,000 resumes to a database with over 27,000 entry-level automotive technicians.
                                    • Opportunity for entry-level students to enter the industry and stay in the industry- shop owners can use a database to grow their own techs.
                                    • 40% of students that enter industry leave it within the first 2 years.

                                  • Mentor training programs
                                    • Mentor- how to be a mentor, what’s expected, roles, responsibilities.
                                      • Mobile website- login, chose ASC task list, can grade student and comment while in the shop.

                                    • Mentee/ Apprentice- what’s expected.
                                    • Manager- the person in the shop overseeing both mentor and mentee.


                                  S/P2 Website HERE

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                   

                                  ]]>                                  Kyle Holt is the President of S/P2 (sp2.org). S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, construction, cosmetology, and culinary industries. S/P2 is used by over 175,000 students and employees every year across North America.

                                  S/P2 provides industry-specific, online training in safety, environmental, ethics, human resources, and soft skills. S/P2 also works to help entry-level technicians enter and stay in the industry with S/P2 Careers – the largest resume database of entry-level technicians – and S/P2 Workplace Mentoring – a systematized mentoring system to train and track the progress of entry-level techs.

                                  An entrepreneur with a strong background in e-learning and web-based systems, Kyle is passionate about providing businesses and career technical schools the ability to utilize technology to improve the lives of students and employees everywhere. Listen to Kyle’s previous episodes HERE.

                                  Key Talking Points:

                                  • Kyle’s Father started the collision brand called CarStar
                                  • He is the President of S/P2  
                                    • Online training company since 2002 (not just automotive, also for construction, culinary, welding and cosmetology)
                                    • Safety, ethics, HR, soft skills, mentoring
                                      • Ethical teachings: Do the right thing plus one step further- Example finding $20 in customer car – put on the dash with a note for the customer

                                    • From the time the new employee starts working and annually thereafter and anytime the shop environment changes, the shop must provide industry-specific safety training.
                                      • Will aid in OSHA audits if a shop has completed correct compliance training with proper documents.

                                    • Changing the ‘grease monkey’ perception.  
                                    • Over 175 thousand students use S/P2 online training a year.

                                  • S/P2 Careers
                                    • Started 2017 training template on building a ‘right’ resume.
                                    • Last 18 months uploaded 36,000 resumes to a database with over 27,000 entry-level automotive technicians.
                                    • Opportunity for entry-level students to enter the industry and stay in the industry- shop owners can use a database to grow their own techs.
                                    • 40% of students that enter industry leave it within the first 2 years.

                                  • Mentor training programs
                                    • Mentor- how to be a mentor, what’s expected, roles, responsibilities.
                                      • Mobile website- login, chose ASC task list, can grade student and comment while in the shop.

                                    • Mentee/ Apprentice- what’s expected.
                                    • Manager- the person in the shop overseeing both mentor and mentee.


                                  S/P2 Website HERE

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                   

                                  ]]>                                  https://remarkableresults.biz/?p=16965Tue, 14 Aug 2018 04:12:36 -040047:53falsefullKyle Holt. Helping Entry-level Technicians Enter And Stay In Industry. <br /> <br /> Kyle Holt is the Co-Founder and President of S/P2. S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, among others. <br /> <br /> They are not just building careers, they are nurturing! Offering an innovative mentor training program which has its own Mobile website in which Mentors can log in, comment and grade a student based on the ASE task list. This would be good at retaining students within the industry.<br /> <br /> Kyle is very passionate about providing businesses and schools the ability to utilize the technology that they have created to help improve the lives of the people they serve.                                  RR 352: Rocky Khamenian. Uniting The Industry’s Great Divide!RR 352: Rocky Khamenian. Uniting The Industry’s Great Divide!Bio:

                                  Rocky Khamenian is the owner/operator of Bimmer & Benz Specialists in Costa Mesa, located in south Orange County. He is an active member of both Chapters 48 and 50 of the Automotive Service Councils of California and has served on the Board of Directors for both.

                                  Throughout his 32-year career, Rocky has continually increased his education to maintain the highest possible level of professionalism. In 1982, Rocky received his diploma in Automobile Engineering in the United Kingdom. He later achieved the status of Master Technician through ASE (National Institute for Automotive Service Excellence) and he has completed a wide variety of technical classes on the repair and maintenance of BMW and Mercedes Benz vehicles through WTI. He has also taken classes in Autologic and Eurodiagnostics to elevate his technical knowledge, and he’s undergone various managerial courses through ESI and WTI. At the present time, he is in the process of being certified as a Bosch Master Technician.

                                  Although he now specializes in BMW and Mercedes Benz cars, Rocky began his career at an auto repair shop in London where he worked on all makes and models doing general repairs, eventually specializing in Mercedes Benz and BMW vehicles. After coming to the U.S. in October 1987, Rocky settled in San Diego where he was hired as the manager at a service and repair shop for import cars. Rocky first established his own business in May 1989 on Newport Boulevard in Costa Mesa. He was not only the owner of this business but also its sole employee, performing all repairs himself. He eventually moved to another location nearby, and then in January 2011, he purchased a larger and better-equipped property where, in his 23rd year as a business owner, he now employs four people and has to obtain corporate status.

                                  The secret to Rocky’s success is his commitment to customer service. His professional goal is to always exceed his customers’ expectations in caring for “the most important tool in their lives.” By continuing his education in both the technical and managerial fields, Rocky provides his customers with the best experience possible. He feels that it is imperative for shop owners to be up-to-date on the latest developments in repair, billing, customer notification, and record-keeping. He credits the many new software products with maintaining convenience and economy for his customers and for his business. In 2000, Rocky first joined ASCCA Chapter 50 and he immediately realized the benefits provided by the organization. ASCCA provided him with tools for interacting with other shop owners, exposure to new laws that apply to the repair industry and finding ways to reduce expenses while expanding customer service.

                                  He has become active on various ASCCA committees and eventually joined Chapter 48 as well as 50 in order to broaden his interactions with other shop owners. Looking to the future, Rocky will remain active with ASCCA as one of his main professional resources. He has seen colleagues come and go, but as the economy weakened he observed that the stronger shops are always those whose owners continually develop their skills. For this reason, Rocky refers to ASSCA as “the best education I’ve ever received.

                                  Key Talking Points

                                  • He offers concierge service to his customers. Not much he won’t do for them.
                                  • He is a frugal operator. Owns his own property. Carries no balances on his credit card.
                                  • An owners obligation is to plan for the future. For the business, family, college, retirement.
                                  • Rocky talks to a lot of people to get advice and information. He seeks help and ideas. He is an open book.
                                  • This allows him who he chooses to work for.
                                  • Started with 2 bays and would work non stop
                                    • 10 years later invited to ASCCA meeting
                                    • The network grew, gained a mentor, learned from everyone involved    

                                  • High-end car service
                                    • 45 cars per month
                                    • Quality of work that excites owner and customer
                                    • Not all about gross profit- what is left? Plans for future and retirement?  
                                    • His customers are clients. They are his guests.   
                                    • Be an open book
                                    • Ask questions, open up to people and receive feedback  
                                    • Don’t let your ego get in the way because you are worried someone will know your ‘secrets’ or struggles instead of uniting as an industry. Need to inspire and lift each other.
                                    • Ego or secret sauce is what is dividing us.
                                    • We must unite and share.

                                  • What does it take to own a business?
                                    • Technical skills, business knowledge, marketing knowledge, psychology knowledge

                                  • ASCCA Degree San Diego Chapter
                                    • One solution for tech shortage for independent shops
                                    • Provide scholarship, state-approved credit course
                                    • Paid internships form ASCCA shops
                                    • A post-secondary program like the OE programs but for independents.


                                  ASCCA Website HERE

                                  ASCCA Board of Directors HERE

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                   

                                   

                                  ]]>                                  Bio:

                                  Rocky Khamenian is the owner/operator of Bimmer & Benz Specialists in Costa Mesa, located in south Orange County. He is an active member of both Chapters 48 and 50 of the Automotive Service Councils of California and has served on the Board of Directors for both.

                                  Throughout his 32-year career, Rocky has continually increased his education to maintain the highest possible level of professionalism. In 1982, Rocky received his diploma in Automobile Engineering in the United Kingdom. He later achieved the status of Master Technician through ASE (National Institute for Automotive Service Excellence) and he has completed a wide variety of technical classes on the repair and maintenance of BMW and Mercedes Benz vehicles through WTI. He has also taken classes in Autologic and Eurodiagnostics to elevate his technical knowledge, and he’s undergone various managerial courses through ESI and WTI. At the present time, he is in the process of being certified as a Bosch Master Technician.

                                  Although he now specializes in BMW and Mercedes Benz cars, Rocky began his career at an auto repair shop in London where he worked on all makes and models doing general repairs, eventually specializing in Mercedes Benz and BMW vehicles. After coming to the U.S. in October 1987, Rocky settled in San Diego where he was hired as the manager at a service and repair shop for import cars. Rocky first established his own business in May 1989 on Newport Boulevard in Costa Mesa. He was not only the owner of this business but also its sole employee, performing all repairs himself. He eventually moved to another location nearby, and then in January 2011, he purchased a larger and better-equipped property where, in his 23rd year as a business owner, he now employs four people and has to obtain corporate status.

                                  The secret to Rocky’s success is his commitment to customer service. His professional goal is to always exceed his customers’ expectations in caring for “the most important tool in their lives.” By continuing his education in both the technical and managerial fields, Rocky provides his customers with the best experience possible. He feels that it is imperative for shop owners to be up-to-date on the latest developments in repair, billing, customer notification, and record-keeping. He credits the many new software products with maintaining convenience and economy for his customers and for his business. In 2000, Rocky first joined ASCCA Chapter 50 and he immediately realized the benefits provided by the organization. ASCCA provided him with tools for interacting with other shop owners, exposure to new laws that apply to the repair industry and finding ways to reduce expenses while expanding customer service.

                                  He has become active on various ASCCA committees and eventually joined Chapter 48 as well as 50 in order to broaden his interactions with other shop owners. Looking to the future, Rocky will remain active with ASCCA as one of his main professional resources. He has seen colleagues come and go, but as the economy weakened he observed that the stronger shops are always those whose owners continually develop their skills. For this reason, Rocky refers to ASSCA as “the best education I’ve ever received.

                                  Key Talking Points

                                  • He offers concierge service to his customers. Not much he won’t do for them.
                                  • He is a frugal operator. Owns his own property. Carries no balances on his credit card.
                                  • An owners obligation is to plan for the future. For the business, family, college, retirement.
                                  • Rocky talks to a lot of people to get advice and information. He seeks help and ideas. He is an open book.
                                  • This allows him who he chooses to work for.
                                  • Started with 2 bays and would work non stop
                                    • 10 years later invited to ASCCA meeting
                                    • The network grew, gained a mentor, learned from everyone involved    

                                  • High-end car service
                                    • 45 cars per month
                                    • Quality of work that excites owner and customer
                                    • Not all about gross profit- what is left? Plans for future and retirement?  
                                    • His customers are clients. They are his guests.   
                                    • Be an open book
                                    • Ask questions, open up to people and receive feedback  
                                    • Don’t let your ego get in the way because you are worried someone will know your ‘secrets’ or struggles instead of uniting as an industry. Need to inspire and lift each other.
                                    • Ego or secret sauce is what is dividing us.
                                    • We must unite and share.

                                  • What does it take to own a business?
                                    • Technical skills, business knowledge, marketing knowledge, psychology knowledge

                                  • ASCCA Degree San Diego Chapter
                                    • One solution for tech shortage for independent shops
                                    • Provide scholarship, state-approved credit course
                                    • Paid internships form ASCCA shops
                                    • A post-secondary program like the OE programs but for independents.


                                  ASCCA Website HERE

                                  ASCCA Board of Directors HERE

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                   

                                   

                                  ]]>                                  https://remarkableresults.biz/?p=16938Fri, 10 Aug 2018 04:15:43 -040049:12falsefullRocky Khamenian. Uniting The Industry’s Great Divide!<br /> <br /> Rocky Khamenian is the owner/operator of Bimmer & Benz Specialists in Costa Mesa, located in south Orange County, CA. He is an active member of both Chapters 48 and 50 of the Automotive Service Councils of California and has served on the Board of Directors for both. <br /> <br /> Throughout his 32-year career, Rocky has continually increased his education to maintain the highest possible level of professionalism. He’s achieved the status of Master Technician through ASE and he has completed a wide variety of technical classes on the repair and maintenance of BMW and Mercedes Benz vehicles through WTI. At the present time, he is in the process of being certified as a Bosch Master Technician. <br /> <br /> Rocky is the current president of ASCCA Automotive Service Councils of California. He gives some life lessons for every shop owners, shares the importance of association membership and gives us a glimpse of the new ASCCA Degree program at Cuyamaca College in El Cajon, California.<br /> <br /> The new ASCCA Degree program that has been in the works for years that has just been approved at Cuyamaca College in El Cajon, California 92019. You’ll start to hear more of this groundbreaking program soon on the podcast and through ASCCA. This state-approved credit course will create paid internships for ASCCA shops. This is a post-secondary program like the OE programs but strictly for independents and will help solve the need for entry-level technicians for independent shops.                                  RR 351: Paul Danner – Educator, Diagnostician and You-tuber ‘ScannerDanner’RR 351: Paul Danner – Educator, Diagnostician and You-tuber ‘ScannerDanner’Paul Danner, aka ScannerDanner on YouTube clears up the misconception that his name is not “Dan,” which he gets all the time. People think his name is Dan and he added “ner”  to rhyme with “Scanner”? He says it is not true and that that it would be really stupid!!!!

                                  His career in the automotive field started as a junior in high school in 1990. He took two years of auto mechanics in high school, then another two year program (post-secondary) at Rosedale Technical College in Pittsburgh (where he now teaches). After Rosedale, Paul entered the field and worked full time for about 8 years before coming back to teach at the school. This September 2018, Paul will be starting his 18th year as an automotive instructor.

                                  Within the transition from the field to teaching, Paul took a pretty decent pay cut, and to make ends meet, he started performing diagnostic work for some local garages. This is where the material for his classes came from. Recording data and case studies over the years, first in text and picture form,  ultimately lead to Paul to write his own book. Later came video case studies he used to make his class better.

                                  Paul always hated teaching from someone else’s material and the textbook was his solution to having his own stuff!  He can speak with authority on his book’s content.

                                  The video camera changed everything! Paul just wanted to make his class better. He had no global aspirations and didn’t set out to be a “YouTuber”, it just happened! People started finding me and asking me questions and wanting to be part of my class remotely and this is where ScannerDanner Premium was born. A chance for those not able to attend a technical college like Rosedale to be able to learn some foundation skills to get them going.  

                                  Paul brings a camera with him to his garages. He films case studies and he teaches. It has always been his passion. He loves to teach; especially to those who want to learn.

                                  Key Talking Points:

                                  • Attended Rosedale Technical College as a student. He has now been an instructor there for 18 years.
                                  • He was a tech full-time for 8 years, not always diag work, yet he loved diag and focused on it.
                                  • He fell into mobile diagnostics and case studies by stopping in and helping his friends on the way home from work. He called it diaper money to help pay the bills.
                                  • When you teach you to learn. His steepest learning curve came when he started teaching. He is always looking for answers.
                                  • He is thankful that God has graced him with the ability to troubleshoot.
                                    • He is wired for variables.
                                    • He loves the ‘What Ifs.

                                  • You will not be any good at anything if you don’t like what you do.
                                  • Your learning curve comes from the ‘good parts’ drawer. From the miss-calls you made.
                                  • Know what you did wrong. What happened. Figure out what you did wrong.
                                  • Can’t learn enough fundamentals.
                                  • To get good at diagnostics you need to be in a shop that can give you a steady diet of diagnostic work.
                                  • ScannerDanner classes are designed to help one build a foundation. Training beyond his classes is still critical in staying on top of this field.
                                  • Video editing takes a ton of time to continue to create quality content.
                                  • He wants to shadow his friend Tom Wolf at a dealership, no camera just looking for new case studies and looking at leading technology.
                                  • The future may include a government agency certifying a tech to work on autonomous vehicles.

                                  https://www.scannerdanner.com/

                                  https://www.youtube.com/channel/UCrf6f8hn5oy4alB2WXJCIqA

                                  www.scannerdanner.com/buy-the-book

                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                   

                                   

                                  ]]>                                  Paul Danner, aka ScannerDanner on YouTube clears up the misconception that his name is not “Dan,” which he gets all the time. People think his name is Dan and he added “ner”  to rhyme with “Scanner”? He says it is not true and that that it would be really stupid!!!!

                                  His career in the automotive field started as a junior in high school in 1990. He took two years of auto mechanics in high school, then another two year program (post-secondary) at Rosedale Technical College in Pittsburgh (where he now teaches). After Rosedale, Paul entered the field and worked full time for about 8 years before coming back to teach at the school. This September 2018, Paul will be starting his 18th year as an automotive instructor.

                                  Within the transition from the field to teaching, Paul took a pretty decent pay cut, and to make ends meet, he started performing diagnostic work for some local garages. This is where the material for his classes came from. Recording data and case studies over the years, first in text and picture form,  ultimately lead to Paul to write his own book. Later came video case studies he used to make his class better.

                                  Paul always hated teaching from someone else’s material and the textbook was his solution to having his own stuff!  He can speak with authority on his book’s content.

                                  The video camera changed everything! Paul just wanted to make his class better. He had no global aspirations and didn’t set out to be a “YouTuber”, it just happened! People started finding me and asking me questions and wanting to be part of my class remotely and this is where ScannerDanner Premium was born. A chance for those not able to attend a technical college like Rosedale to be able to learn some foundation skills to get them going.  

                                  Paul brings a camera with him to his garages. He films case studies and he teaches. It has always been his passion. He loves to teach; especially to those who want to learn.

                                  Key Talking Points:

                                  • Attended Rosedale Technical College as a student. He has now been an instructor there for 18 years.
                                  • He was a tech full-time for 8 years, not always diag work, yet he loved diag and focused on it.
                                  • He fell into mobile diagnostics and case studies by stopping in and helping his friends on the way home from work. He called it diaper money to help pay the bills.
                                  • When you teach you to learn. His steepest learning curve came when he started teaching. He is always looking for answers.
                                  • He is thankful that God has graced him with the ability to troubleshoot.
                                    • He is wired for variables.
                                    • He loves the ‘What Ifs.

                                  • You will not be any good at anything if you don’t like what you do.
                                  • Your learning curve comes from the ‘good parts’ drawer. From the miss-calls you made.
                                  • Know what you did wrong. What happened. Figure out what you did wrong.
                                  • Can’t learn enough fundamentals.
                                  • To get good at diagnostics you need to be in a shop that can give you a steady diet of diagnostic work.
                                  • ScannerDanner classes are designed to help one build a foundation. Training beyond his classes is still critical in staying on top of this field.
                                  • Video editing takes a ton of time to continue to create quality content.
                                  • He wants to shadow his friend Tom Wolf at a dealership, no camera just looking for new case studies and looking at leading technology.
                                  • The future may include a government agency certifying a tech to work on autonomous vehicles.

                                  https://www.scannerdanner.com/

                                  https://www.youtube.com/channel/UCrf6f8hn5oy4alB2WXJCIqA

                                  www.scannerdanner.com/buy-the-book

                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                   

                                   

                                  ]]>                                  https://remarkableresults.biz/?p=16894Tue, 07 Aug 2018 04:17:44 -040047:42falsefullPaul Danner. Educator, Diagnostician and Youtuber ‘ScannerDanner’<br /> <br /> Paul Danner is an ASE L1 Certified Master Technician with Twenty-Four years of field experience in electronics, electrical and drivability diagnostics. For eighteen years he has been employed as an instructor at Rosedale Technical College where he has taught Engine Performance Diagnostics and Basic Electrical Systems. Eleven years ago, he opened his own mobile diagnostic business which performs electrical and electronic diagnostic services for over Twenty Garages in the South Hills of Pittsburgh.<br /> <br /> He fell into mobile diagnostics and case studies by stopping in and helping his friends on the way home from work. He called it diaper money to help pay the bills. He is thankful that God has graced him with the ability to troubleshoot.<br /> <br /> He is wired for variables and loves ‘What Ifs'. Paul stresses that your learning curve comes from the 'good parts' drawer and from the mistakes you make. You have to be in a shop that gives you a steady diet of diagnostic work to become good at diagnostics.<br /> <br /> He teaches his student's field diagnostics and has written a field manual about it and his youtube channel is a very popular place to learn.                                  RR 350: Carrie-Lynn Rodenberg on Building Relationships One Transaction at a Time. The Power of CRM.RR 350: Carrie-Lynn Rodenberg on Building Relationships One Transaction at a Time. The Power of CRM.Carrie-Lynn Rodenberg, the owner of Turnkey Marketing, founded her boutique marketing firm after moving from New York where she was in charge of the direct response marketing for a 10 BILLION dollar company (Emblem Health).  She went on to be the Director of Marketing and won the 2nd place Infusionsoft Ultimate Marketer Of The Year Award.

                                  Carrie-Lynn graduated from the University of Virginia, which is considered a “Public Ivy League University” and is one of the top 25 universities in the United States. She is a hard charger that is a total marketing nerd. Most weekends you can find her reading books on business and marketing, playing with her two dogs Paxton and Charlotte, or volunteering at church. She and her husband/business partner, James, live in the Kansas City Metro.

                                  Turnkey Marketing was founded on the principle that all work done well is important. The work done in the aftermarket automotive industry is important – it keeps us and our cars safe, and lets us live with much more freedom.

                                  Carrie-Lynn says “Turnkey Marketing exists to help shops effectively communicate in their community, with their customers, and potential customers, all the good work they do so that your repair shop can be known as the trusted, “go-to” shop in your area”. Turnkey Marketing does this by providing cutting-edge marketing that actually works and increases car count.

                                  Turnkey Marketing is a family owned and operated “one-stop-shop” boutique marketing firm that does everything from social media campaigns to providing the professional shop an entire marketing department. Find her previous episodes HERE.

                                  Key Talking Points:

                                  • Social media-loving on your customer
                                  • CRM- Customer Relationship Management
                                    • What is goal? Connect and build a relationship with your customer
                                    • Market to the customer so they feel connected, follow up with new customers and existing customers
                                    • Providing value to what each customer values- Example: Mom driving to Disney with kids needs car safe
                                    • Get personal with customers- Generic email blasts reminding customers about oil changes and writing reviews isn’t providing value

                                  • Loving your customer
                                    • Fresh content that helps the customer, establish yourself as the expert- Picture of high temp thermometer during summer marketing air conditioning
                                    • Use multiple platforms to reach every customer- Social media, postcards, email etc

                                  • Essentially, we need to completely SHIFT  the way we think about CRMs – it’s not about the “CRM software”, it’s ALL about marketing to your database – about “LOVING ON” your current customers and getting them to come back in general and come back more often.
                                  • Shop owners do not want to think about their CRM, but they must pay attention to the kind and type of content that is being sent out.
                                    • You need a strategy for your CRM content.
                                    • Possibly a This Then That strategy.
                                    • Content must be about loving the customer; be personal.

                                  • What is good content?
                                    • Have the customer in mind, conversational
                                    • Most customers will not be able to grasp the technical side of the car, instead write to their needs
                                    • 75% of decision-makers are women. Do they care about technical lingo?
                                    • Safety, reliability, family, seasonal, weather
                                    • Fresh, Tips, Tricks
                                    • Not just service reminders.
                                    • Stay in front every month.

                                  • Don’t let your customer go cold, keep in touch with them.
                                  • A good CRM knows where the customer is in their journey with your company.
                                    • Make your content personal

                                  • Loyalty is built one transaction at a time.
                                    • There is no guarantee that a customer will come back.
                                    • They are getting bombarded by competitors every day.

                                  • Be careful with Texts. They work well inside a DVI or in bay process but not include in content marketing.
                                    • Texts can be a two-way street. You may get texts back from your customer.
                                    • Certain software can reply to your customer texts.

                                  • Direct Mail is expensive. Find out when is a good time and have great content.
                                  • Find a CRM that does a lot of work for you and looks like you wrote it.
                                    • It should have texting, email and postcards.
                                    • Texting Millennials is important.
                                    • Follow up on a recent visit.

                                  • A good marketing company has great content and will offer a great strategy for your company.
                                    • They must look ahead and create a broad stroke plan for you.
                                    • You don’t need to babysit them.


                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  Carrie-Lynn Rodenberg, the owner of Turnkey Marketing, founded her boutique marketing firm after moving from New York where she was in charge of the direct response marketing for a 10 BILLION dollar company (Emblem Health).  She went on to be the Director of Marketing and won the 2nd place Infusionsoft Ultimate Marketer Of The Year Award.

                                  Carrie-Lynn graduated from the University of Virginia, which is considered a “Public Ivy League University” and is one of the top 25 universities in the United States. She is a hard charger that is a total marketing nerd. Most weekends you can find her reading books on business and marketing, playing with her two dogs Paxton and Charlotte, or volunteering at church. She and her husband/business partner, James, live in the Kansas City Metro.

                                  Turnkey Marketing was founded on the principle that all work done well is important. The work done in the aftermarket automotive industry is important – it keeps us and our cars safe, and lets us live with much more freedom.

                                  Carrie-Lynn says “Turnkey Marketing exists to help shops effectively communicate in their community, with their customers, and potential customers, all the good work they do so that your repair shop can be known as the trusted, “go-to” shop in your area”. Turnkey Marketing does this by providing cutting-edge marketing that actually works and increases car count.

                                  Turnkey Marketing is a family owned and operated “one-stop-shop” boutique marketing firm that does everything from social media campaigns to providing the professional shop an entire marketing department. Find her previous episodes HERE.

                                  Key Talking Points:

                                  • Social media-loving on your customer
                                  • CRM- Customer Relationship Management
                                    • What is goal? Connect and build a relationship with your customer
                                    • Market to the customer so they feel connected, follow up with new customers and existing customers
                                    • Providing value to what each customer values- Example: Mom driving to Disney with kids needs car safe
                                    • Get personal with customers- Generic email blasts reminding customers about oil changes and writing reviews isn’t providing value

                                  • Loving your customer
                                    • Fresh content that helps the customer, establish yourself as the expert- Picture of high temp thermometer during summer marketing air conditioning
                                    • Use multiple platforms to reach every customer- Social media, postcards, email etc

                                  • Essentially, we need to completely SHIFT  the way we think about CRMs – it’s not about the “CRM software”, it’s ALL about marketing to your database – about “LOVING ON” your current customers and getting them to come back in general and come back more often.
                                  • Shop owners do not want to think about their CRM, but they must pay attention to the kind and type of content that is being sent out.
                                    • You need a strategy for your CRM content.
                                    • Possibly a This Then That strategy.
                                    • Content must be about loving the customer; be personal.

                                  • What is good content?
                                    • Have the customer in mind, conversational
                                    • Most customers will not be able to grasp the technical side of the car, instead write to their needs
                                    • 75% of decision-makers are women. Do they care about technical lingo?
                                    • Safety, reliability, family, seasonal, weather
                                    • Fresh, Tips, Tricks
                                    • Not just service reminders.
                                    • Stay in front every month.

                                  • Don’t let your customer go cold, keep in touch with them.
                                  • A good CRM knows where the customer is in their journey with your company.
                                    • Make your content personal

                                  • Loyalty is built one transaction at a time.
                                    • There is no guarantee that a customer will come back.
                                    • They are getting bombarded by competitors every day.

                                  • Be careful with Texts. They work well inside a DVI or in bay process but not include in content marketing.
                                    • Texts can be a two-way street. You may get texts back from your customer.
                                    • Certain software can reply to your customer texts.

                                  • Direct Mail is expensive. Find out when is a good time and have great content.
                                  • Find a CRM that does a lot of work for you and looks like you wrote it.
                                    • It should have texting, email and postcards.
                                    • Texting Millennials is important.
                                    • Follow up on a recent visit.

                                  • A good marketing company has great content and will offer a great strategy for your company.
                                    • They must look ahead and create a broad stroke plan for you.
                                    • You don’t need to babysit them.


                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                   

                                   

                                  ]]>https://remarkableresults.biz/?p=16871Fri, 03 Aug 2018 04:14:19 -040041:38falsefullBuilding relationships one transaction at a time. The power of CRM.<br /> <br /> Carrie-Lynn Rodenberg is the founder of Turnkey Marketing. It is a leading all-in-one marketing system for Auto Repair Shops. It is not just a software platform, but is an entire strategically planned, timed, and executed online and offline system, developed by marketing experts, that removes virtually all of the owner’s stress and time spent on marketing.<br /> <br /> She and her team specialize in helping auto repair shops attract new leads, increase car count, and keep customers longer, without the shops having to do any work. She managed to do this by integrating cutting-edge technology with the best digital marketing tactics. <br /> <br /> Her valuable tips and advice provide insights on how to build and connect with customers while maintaining healthy marketing content to keep businesses visible. Her strategies also include the most basic form of connecting, the normal conversation and content that revolves around helping customers get over their immediate issues. Appealing to humanize the complicated world of CRM, she enlightens us that the key to loyalty is built one transaction at a time.                                  RR 349: Tracy Martin – Our Vehicles are Becoming Smartphones on WheelsRR 349: Tracy Martin – Our Vehicles are Becoming Smartphones on WheelsTracy Martin has been involved in the automotive aftermarket for over 40 years. He is the author of six, Motor Books Workshop Series book including: “How to Diagnose and Repair Automotive Electrical Systems,” “Motorcycle Electrical Systems Troubleshooting and Repair” and “How to Use Automotive Diagnostic Scanners.” In addition to books, Tracy has written hundreds of articles and product reviews for Powersports magazines including Motorcycle Consumer News, Road Bike, American Iron, Dealer News and others. He also writes for Motor Age and Aviation Aftermarket Defense magazines. Though long-lapsed, Tracy holds an A.S.E. Master Technician Certification. Listen to Tracy’s previous episodes HERE.

                                  Key Talking Points:

                                  • When will cars turn into a smartphone on wheels?
                                    • Over the next 10 years will slowly morph to a smartphone. Using data, accessing the internet etc.
                                    • Cars will be able to use software to communicate with each other- will be a critical piece for car accident prevention and in case of car accident what exactly happened

                                  • Cybersecurity hacking concerns?
                                    • Many incidences of factory systems hacked
                                    • Repair shops at risk just as much as dealerships
                                    • Example of paying with a credit card through car would put you at risk for credit scammers  
                                    • Shops may need to hire professional cyber security companies to keep shop protected
                                    • 100 million lines of code now, 500 million lines within 10 years running entire car. Additional risk exposure.  

                                  • Techs will evolve just like the cars
                                    • Will need to be trained for higher level cars

                                  • TSA Mantra
                                    • Terrorists only have to get it right once, we have to get it right all the time- airport security scanners
                                    • Relates to connected cars- need encryption protocols to keep cars safe


                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                   

                                   

                                  ]]>                                  Tracy Martin has been involved in the automotive aftermarket for over 40 years. He is the author of six, Motor Books Workshop Series book including: “How to Diagnose and Repair Automotive Electrical Systems,” “Motorcycle Electrical Systems Troubleshooting and Repair” and “How to Use Automotive Diagnostic Scanners.” In addition to books, Tracy has written hundreds of articles and product reviews for Powersports magazines including Motorcycle Consumer News, Road Bike, American Iron, Dealer News and others. He also writes for Motor Age and Aviation Aftermarket Defense magazines. Though long-lapsed, Tracy holds an A.S.E. Master Technician Certification. Listen to Tracy’s previous episodes HERE.

                                  Key Talking Points:

                                  • When will cars turn into a smartphone on wheels?
                                    • Over the next 10 years will slowly morph to a smartphone. Using data, accessing the internet etc.
                                    • Cars will be able to use software to communicate with each other- will be a critical piece for car accident prevention and in case of car accident what exactly happened

                                  • Cybersecurity hacking concerns?
                                    • Many incidences of factory systems hacked
                                    • Repair shops at risk just as much as dealerships
                                    • Example of paying with a credit card through car would put you at risk for credit scammers  
                                    • Shops may need to hire professional cyber security companies to keep shop protected
                                    • 100 million lines of code now, 500 million lines within 10 years running entire car. Additional risk exposure.  

                                  • Techs will evolve just like the cars
                                    • Will need to be trained for higher level cars

                                  • TSA Mantra
                                    • Terrorists only have to get it right once, we have to get it right all the time- airport security scanners
                                    • Relates to connected cars- need encryption protocols to keep cars safe


                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                   

                                   

                                  ]]>                                  https://remarkableresults.biz/?p=16849Tue, 31 Jul 2018 04:33:48 -040032:53falsefullSmartphone on Wheels.<br /> <br /> Tracy Martin has authored six Motorbooks Workshop Series and writes articles for industry and trade magazines. His articles of late are focused on the connected car.<br /> <br /> Our cars today are becoming if not already became smartphone on wheels. If this is the case, then all threats that are threatening our computers at home and our mobile device could potentially harm our cars as well. There are instances of factory system hacking and car software hacking that heightens our concern.<br /> <br /> We talk cybersecurity concerns, the evolution of techs needed to fix the vehicles of the not too distant future and a better encryption protocol. Tracy says that you must be aware of the risks that can and will be present as the future unfolds.                                  RR 348: Vinnie and Anthony Lucido from CoAuto – Community Conscious Car CareRR 348: Vinnie and Anthony Lucido from CoAuto – Community Conscious Car CareBIO:

                                  Anthony Lucido started working in the service station business in 1995.  He has been tinkering with cars since the ripe age of 12 years old.  The first car he ever drove was an older Subaru he tuned up for his dads’ friend, after the repair he drove up and down the long driveway (official test drive)

                                  Anthony was an intern at the Porsche Service Training facility during his senior year in high school where he was taught many valuable lessons that have stayed with him to this day.
                                  Anthony is a Master Technician, Advanced Level Specialist, Service Consultant, Undercar Specialist, Maintenance & Light Repair Technician–He currently holds 15 ASE certifications and 3 advanced level certifications.  He and his brother Vinnie went into business and opened CoAuto in 2014 and become a student of the automotive business.

                                  In 2017 Anthony received his Integrative Nutrition Degree for Health coaching as he was planning on going into another field after building this business, but after attending Vision in 2018 Anthony has a renewed passion for the automotive industry.  Anthony is married with 2 boys and a beautiful wife. Listen to Anthony’s previous episodes HERE.

                                  Vinnie Lucido has had his hands in the automotive industry since 1996, starting in High school as a CSR at one of the last 76 Full-Service Gas stations in Reno. He found a passion for helping people through their most prized possessions, their automobile. Vinnie and his brother Anthony partnered together & opened CoAuto in 2014 and have been nothing but success in their new undertaking. Vinnie is ASE certified and has operated in every capacity of the automotive repair field. Throughout his career, he has been a customer service representative, a service writer, a technician, a manager and now an owner. Ultimately, he finds he is happiest when he is in communication with his clients and gets the opportunity to get to know his guests. Vinnie spends his time building relationships and networking and in turn, the shop continues to grow.

                                  Vinnie an avid outdoorsman and enjoys all the Tahoe area offers. In his spare time, you will find him in the rivers, whitewater kayaking, rafting, and paddle boarding. In the mountains, snowboarding, timbersledding, and mountain biking. In the desert, dirt biking, rock climbing, and hiking. In the lakes, kiteboarding, wakeboarding, and swimming. In the city, one-wheeling, biking, and hanging out. Vinnie also lives a yogic lifestyle and teaches the art of Budokon. Budokon like a triathlete has 3 disciplines which are martial arts, yoga, and calisthenics. He is passionate about health and wellness. He and his beautiful wife Dawn are in the works of opening a yoga retreat in Belize where he plans to retire and enjoy all the Caribbean has to offer. Listen to Vinnie’s previous episodes HERE.

                                  Talking Points:

                                  • CoAuto- Community Conscious Car Care, Reno,NV
                                    • Veteran car giveaway every year
                                    • Local art display in the waiting room- shop doesn’t take commission from sales
                                    • High school internship program
                                    • Reverse carbon footprint- Partnered with Arbor day foundation and have a tree planted with every oil service
                                    • Women’s car care clinic

                                  • Anthony- taking a step back from the business and letting employees learn by themselves and not micromanaging company. Remained motivated from seeing the previous employer working to the bone as an owner who couldn’t let go of control and knew he didn’t want to be that type of owner. Both Anthony and Vinnie on 5-year plan to have the shop run by itself.
                                  • Culture of business
                                    • Starts with amazing staff that works well together
                                    • Murals on the wall when you walk in, it makes you feel inviting
                                    • “Like walking into doctor’s office”  

                                  • Best advice
                                    • Build your business without you as the main employee, keep replacing yourself
                                    • Build relationships with customers and network- they trust you when they know you

                                  • Measuring success
                                    • ARO’s, parts/labor margins, billed hours  

                                  • Facility of the Year 2108 from Vision High Tech Training and Expo.

                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  ]]>                                  BIO:

                                  Anthony Lucido started working in the service station business in 1995.  He has been tinkering with cars since the ripe age of 12 years old.  The first car he ever drove was an older Subaru he tuned up for his dads’ friend, after the repair he drove up and down the long driveway (official test drive)

                                  Anthony was an intern at the Porsche Service Training facility during his senior year in high school where he was taught many valuable lessons that have stayed with him to this day.
                                  Anthony is a Master Technician, Advanced Level Specialist, Service Consultant, Undercar Specialist, Maintenance & Light Repair Technician–He currently holds 15 ASE certifications and 3 advanced level certifications.  He and his brother Vinnie went into business and opened CoAuto in 2014 and become a student of the automotive business.

                                  In 2017 Anthony received his Integrative Nutrition Degree for Health coaching as he was planning on going into another field after building this business, but after attending Vision in 2018 Anthony has a renewed passion for the automotive industry.  Anthony is married with 2 boys and a beautiful wife. Listen to Anthony’s previous episodes HERE.

                                  Vinnie Lucido has had his hands in the automotive industry since 1996, starting in High school as a CSR at one of the last 76 Full-Service Gas stations in Reno. He found a passion for helping people through their most prized possessions, their automobile. Vinnie and his brother Anthony partnered together & opened CoAuto in 2014 and have been nothing but success in their new undertaking. Vinnie is ASE certified and has operated in every capacity of the automotive repair field. Throughout his career, he has been a customer service representative, a service writer, a technician, a manager and now an owner. Ultimately, he finds he is happiest when he is in communication with his clients and gets the opportunity to get to know his guests. Vinnie spends his time building relationships and networking and in turn, the shop continues to grow.

                                  Vinnie an avid outdoorsman and enjoys all the Tahoe area offers. In his spare time, you will find him in the rivers, whitewater kayaking, rafting, and paddle boarding. In the mountains, snowboarding, timbersledding, and mountain biking. In the desert, dirt biking, rock climbing, and hiking. In the lakes, kiteboarding, wakeboarding, and swimming. In the city, one-wheeling, biking, and hanging out. Vinnie also lives a yogic lifestyle and teaches the art of Budokon. Budokon like a triathlete has 3 disciplines which are martial arts, yoga, and calisthenics. He is passionate about health and wellness. He and his beautiful wife Dawn are in the works of opening a yoga retreat in Belize where he plans to retire and enjoy all the Caribbean has to offer. Listen to Vinnie’s previous episodes HERE.

                                  Talking Points:

                                  • CoAuto- Community Conscious Car Care, Reno,NV
                                    • Veteran car giveaway every year
                                    • Local art display in the waiting room- shop doesn’t take commission from sales
                                    • High school internship program
                                    • Reverse carbon footprint- Partnered with Arbor day foundation and have a tree planted with every oil service
                                    • Women’s car care clinic

                                  • Anthony- taking a step back from the business and letting employees learn by themselves and not micromanaging company. Remained motivated from seeing the previous employer working to the bone as an owner who couldn’t let go of control and knew he didn’t want to be that type of owner. Both Anthony and Vinnie on 5-year plan to have the shop run by itself.
                                  • Culture of business
                                    • Starts with amazing staff that works well together
                                    • Murals on the wall when you walk in, it makes you feel inviting
                                    • “Like walking into doctor’s office”  

                                  • Best advice
                                    • Build your business without you as the main employee, keep replacing yourself
                                    • Build relationships with customers and network- they trust you when they know you

                                  • Measuring success
                                    • ARO’s, parts/labor margins, billed hours  

                                  • Facility of the Year 2108 from Vision High Tech Training and Expo.

                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  ]]>                                  https://remarkableresults.biz/?p=16828Fri, 27 Jul 2018 04:15:18 -040052:26falsefullCommunity Conscious Car Care<br /> <br /> Vinnie and Anthony Lucido started CoAuto in 2014 at Reno, Nevada. The brothers are both ASE Master Technicians with Anthony holding 15 ASE Certifications.<br /> <br /> Their shop CoAuto which stands for Community Conscious Car Care ran Veteran car giveaway every year, Local art display in waiting room which shop doesn’t take commission from sales, High school internship program, Reverse carbon footprint which Partnered with Arbor day foundation and have tree planted with every oil service and Women’s Car Care Clinic. <br /> <br /> The brothers are taking a step back from business, letting employees learn by themselves and not micromanaging the company. They remained motivated from seeing the previous employer working to the bone as the owner who couldn’t let go of control and knew they didn’t want to be that type of owner. Both Anthony and Vinnie on a 5-year plan to have the shop run by itself.                                  RR 347: Jonathan Ortiz of Foreign Affairs Auto – From Used Cars to Full ServiceRR 347: Jonathan Ortiz of Foreign Affairs Auto – From Used Cars to Full ServiceBIO:

                                  Jonathan Ortiz is the son of Foreign Affairs Auto’s founders Frank and Gloria Ortiz. He has an MBA from Northeastern Boston and is currently the general manager of the shop. He is the brother of the two-time Olympic soccer player, Melissa Ortiz and she works at the marketing department. His passion is customer service and he got this passion to serve from his family. His family created the culture of giving what you can. He is joined by a talented team of managers, technicians, and service staff.

                                  Talking Points:

                                  • Family business.
                                  • Jonathan has his MBA from Northeastern, Boston.
                                  • Jonathan was encouraged to go out on his own and get his education, but that he had an option to join the family business when he was ready if he wanted.
                                  • The company was a full-fledged used car dealer for years and after Johnathan and his Dad went to a management conference, they decided to change their business model to all service.
                                  • Foreign Affairs Auto’s focus and passion are on the customer.
                                  • Their culture is people first.
                                  • The entire shop went to the WorldPac conference this year.
                                  • Techs are getting at least 30 hours per year of technician training.
                                  • Having lost a new hire before they were set to arrive, Jonathan changed his approaches to new hires.
                                  • The business focuses on same day repairs because his mainly Euro vehicle competition ties up the car for multiple days. They do not offer loaners because of this. The Euro car owner expects the vehicle to in the shop for more than one day and this provides differentiation in the market.
                                  • Recently moved to 5 days a week schedule so the team can spend time with their families.

                                   

                                  Shop Profile
                                  Number of locations: 1
                                  Total square feet of all facilities: 10,000
                                  Partners: Frank & Gloria Ortiz
                                  Years in industry: 14
                                  Years business ownership: 36
                                  Number of technicians: 5
                                  Number of service advisers: 2
                                  Number of lifts: 9
                                  Number of bays: 10
                                  Days open: Mon – Fri
                                  Annual estimated volume: $2.8M
                                  Technician productivity: 115%
                                  Labor rate: $149
                                  Effective labor rate: $127
                                  Average repair order (ARO) $: 946
                                  Average car count: 250
                                  YTD gross profit percent: 59%
                                  YTD net profit percent: 16%
                                  Percent Repair vs Maintenance vs Other: 60/40
                                  Technician training hours per year: 40
                                  Service adviser training hours per year: 20
                                  CEO training hours: 60+
                                  Specialty: European Brands
                                  Aftermarket association memberships: Bosch
                                  Personal certifications: MB, BMW, Audi Factory Master Tech
                                  Special accreditations: MBA
                                  Shop management system (SMS): RO Writer
                                  Completely paperless?; Yes
                                  Digital Vehicle Inspection: AutoVitals
                                  Website provider: Kukui
                                  Primary supplier: WorldPac
                                  Biggest challenges: Technician Shortage
                                  Business coach: Elite Worldwide

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  ]]>                                  BIO:

                                  Jonathan Ortiz is the son of Foreign Affairs Auto’s founders Frank and Gloria Ortiz. He has an MBA from Northeastern Boston and is currently the general manager of the shop. He is the brother of the two-time Olympic soccer player, Melissa Ortiz and she works at the marketing department. His passion is customer service and he got this passion to serve from his family. His family created the culture of giving what you can. He is joined by a talented team of managers, technicians, and service staff.

                                  Talking Points:

                                  • Family business.
                                  • Jonathan has his MBA from Northeastern, Boston.
                                  • Jonathan was encouraged to go out on his own and get his education, but that he had an option to join the family business when he was ready if he wanted.
                                  • The company was a full-fledged used car dealer for years and after Johnathan and his Dad went to a management conference, they decided to change their business model to all service.
                                  • Foreign Affairs Auto’s focus and passion are on the customer.
                                  • Their culture is people first.
                                  • The entire shop went to the WorldPac conference this year.
                                  • Techs are getting at least 30 hours per year of technician training.
                                  • Having lost a new hire before they were set to arrive, Jonathan changed his approaches to new hires.
                                  • The business focuses on same day repairs because his mainly Euro vehicle competition ties up the car for multiple days. They do not offer loaners because of this. The Euro car owner expects the vehicle to in the shop for more than one day and this provides differentiation in the market.
                                  • Recently moved to 5 days a week schedule so the team can spend time with their families.

                                   

                                  Shop Profile
                                  Number of locations: 1
                                  Total square feet of all facilities: 10,000
                                  Partners: Frank & Gloria Ortiz
                                  Years in industry: 14
                                  Years business ownership: 36
                                  Number of technicians: 5
                                  Number of service advisers: 2
                                  Number of lifts: 9
                                  Number of bays: 10
                                  Days open: Mon – Fri
                                  Annual estimated volume: $2.8M
                                  Technician productivity: 115%
                                  Labor rate: $149
                                  Effective labor rate: $127
                                  Average repair order (ARO) $: 946
                                  Average car count: 250
                                  YTD gross profit percent: 59%
                                  YTD net profit percent: 16%
                                  Percent Repair vs Maintenance vs Other: 60/40
                                  Technician training hours per year: 40
                                  Service adviser training hours per year: 20
                                  CEO training hours: 60+
                                  Specialty: European Brands
                                  Aftermarket association memberships: Bosch
                                  Personal certifications: MB, BMW, Audi Factory Master Tech
                                  Special accreditations: MBA
                                  Shop management system (SMS): RO Writer
                                  Completely paperless?; Yes
                                  Digital Vehicle Inspection: AutoVitals
                                  Website provider: Kukui
                                  Primary supplier: WorldPac
                                  Biggest challenges: Technician Shortage
                                  Business coach: Elite Worldwide

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  ]]>                                  https://remarkableresults.biz/?p=16800Tue, 24 Jul 2018 04:14:40 -040043:14falsefullA Family Affair<br /> <br /> Jonathan Ortiz is the General Manager at Foreign Affairs Auto, West Palm Beach, Florida finished his MBA at Northeastern in Boston. Since he joined the family business, he played a key role, with his Dad, in the transition from a used car dealership to full-service repair. He embodied a people first culture and took the entire shop to Worldpac this year.<br /> <br /> He’s changed the way he approaches new hires because of losing past hires before they are set to arrive. Jonathan shares the changes he’s made to his hiring practices because of the impact no-shows has had.<br /> <br /> Foreign Affairs Auto’s service pledge is same day service. Their client base is mostly European and has come to accept repairs to take more than one day. Making repairs in one day brings differentiation in the market.                                  RR 346: Matt Fanslow of Riverside Automotive – Improving the level of professionalism within the aftermarket industryRR 346: Matt Fanslow of Riverside Automotive – Improving the level of professionalism within the aftermarket industryMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                                  Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                                  Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                                  Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.

                                  Key Talking Points:

                                  • Matt developed a bonus plan for the shop he manages
                                    • Simple team structure, engaging atmosphere
                                    • To calculate everyone’s contribution to the overall success of the business is very difficult

                                  • Entry level compensation
                                    • A trend of increasing wages for employees coming out of college/trade school- is where increases in wages should go?
                                    • What about veteran employees? Advocates for your business.
                                    • If an employee starts at entry level pay and sees ‘light at end of the tunnel’ while working with experienced techs they will stay motivated and loyal to the business. Can see a clear career path.  

                                  • Attracting younger customers through DVI
                                    • Majority enjoy using technology to communicate
                                    • Faster and easier to use with updates and pictures
                                    • Immediate satisfaction

                                  • Valuing profession starts with the technicians
                                    • Not just about fixing the really hard problems and seeing value in that check engine light diagnosis, tires, brakes  
                                    • Value and specialty in each part of the car

                                  • Future of cars
                                    • Diagnostics decisions would be through system and tech where there would be a middleman
                                    • Similar to “Alexia” system communication back and forth
                                    • Would techs and specialists become less valuable?


                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                  ]]>                                  Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                                  Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                                  Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                                  Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.

                                  Key Talking Points:

                                  • Matt developed a bonus plan for the shop he manages
                                    • Simple team structure, engaging atmosphere
                                    • To calculate everyone’s contribution to the overall success of the business is very difficult

                                  • Entry level compensation
                                    • A trend of increasing wages for employees coming out of college/trade school- is where increases in wages should go?
                                    • What about veteran employees? Advocates for your business.
                                    • If an employee starts at entry level pay and sees ‘light at end of the tunnel’ while working with experienced techs they will stay motivated and loyal to the business. Can see a clear career path.  

                                  • Attracting younger customers through DVI
                                    • Majority enjoy using technology to communicate
                                    • Faster and easier to use with updates and pictures
                                    • Immediate satisfaction

                                  • Valuing profession starts with the technicians
                                    • Not just about fixing the really hard problems and seeing value in that check engine light diagnosis, tires, brakes  
                                    • Value and specialty in each part of the car

                                  • Future of cars
                                    • Diagnostics decisions would be through system and tech where there would be a middleman
                                    • Similar to “Alexia” system communication back and forth
                                    • Would techs and specialists become less valuable?


                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                  ]]>                                  https://remarkableresults.biz/?p=16760Fri, 20 Jul 2018 04:13:26 -040056:01falsefullImproving The Level Of Professionalism Within The Aftermarket Industry<br /> <br /> Matt Fanslow is an expert Diagnostic Technician and Shop Manager at Riverside Automotive, Redwing, Minnesota. He specializes in diagnosing automotive failures and is very well versed in using diagnostic equipment and is a PICO trainer.<br /> <br /> Since he took his first job out of college, he has dedicated his efforts and training towards improving his abilities to efficiently and accurately diagnose automotive driveability, electrical and electrical failures.<br /> <br /> It is his goal to improve the overall level of professionalism within the automotive industry and light truck repair trade while raising its public image level which can boost more professional tech to get into the industry.                                  RR 345: Leon Martin from Auto Tech Services – The Importance of Soap-Paint and LightRR 345: Leon Martin from Auto Tech Services – The Importance of Soap-Paint and LightLeon Martin owner of Auto Tech Services in Rochester, WA, graduated from “corncob college” as his father would say… The School of Hard Knocks… 1st – Eighth grade training plus self-study courses. He is just a farm boy out of southern Illinois. Leon’s first formal training was by DANA and a ‘Doctor of Motors’ degree in September 12, 1972

                                  Leon has been ASE certified since 1985…A1-A8 L1 C1 and his shop is an ASE Blue Seal Affiliate. Leon is a Management Success graduate, Repair One Graduate, E-Myth Business Mastery, AMAM Accredited Master Automotive manager and a Ned Tomarchio Supremacy Automotive Graduate. Leon is part of Elite Proservice with Bob Cooper and Jim Murphy

                                  Leon moved to Rochester, Washington in 2006 to assist a local auto service and working out of a small 29 x 40 shop with a miniature office area. With the help of great people and dedicated techs, the sales average grew with a 20% increase per year for 8 years! Operating at a neighbor to neighbor, bumper to bumper slogan, the shop grew faster and ran out of space.

                                  He looked for options because he needs to continue serving his customers in a timely and efficient manner. Considering the challenges like getting permits, restrictions, zoning, costs and new building hindered their progress moving forward. His team started making plans with an existing facility and renovate to their standards. This new project ends up with six bays, additional service area which is future expansion. This also includes a very intense focus on being clean and “green” with a commitment that benefits the environment and mankind!

                                  Providence lent his hand to give Leon and his team lease/purchase of the present location 18225 Pendleton Street, Rochester, Washington. It is a 4.4-acre property. Not only they are able to assist more clients, they actually have room to park, with all security cameras/chain link fencing in place, and protecting their client’s vehicles as compared to the small 3/8 acre property they moved from.

                                  Leon’s shop offers a complete auto to light truck, under-hood,under-car, and bumper to bumper service! He welcomes visits anytime from clients. He even welcomes competition and calls them family. Anybody assisting in the healing world of automobiles is a part of their family. He and his team are willing to share information to assist in any way they can. They believe in the ethics of honesty and putting people ahead of the money. They want to treat all customers the way they want to be treated. This is his mission!

                                  Key Talking Points:

                                  • Rochester, Washington- Population: 2,300
                                    • Was told business would never survive in a town that small  

                                  • Everything happens ‘before’
                                    • Before customer calls you comes to business, gets out of a car, their decision is already being made. Approx 97-98% of all financial decisions are made based on emotions and avoiding side-effects of making a wrong emotional decision. Informing customer of what could happen if a vehicle is not maintained or serviced properly and routinely. “Maintenance is easy to schedule, breakdowns are not.”

                                  • What can I do to make them chose the right decision?
                                    • Soap, Paint, Light
                                      • Soap: Cleanliness
                                      • Paint: Color, using colors to affect emotions
                                      • Light: Well-lit day and night  

                                    • The only roof can be seen from the highway, painted bright blue
                                      • Have a ‘wow’ factor visual for business, grab customers attention


                                  • Hunting is for sport, not for the shop
                                    • Waste time looking for things, a shop needs to be organized in order to run efficiently
                                    • Don’t buy anything until there is a place for it- avoid misplacing an item

                                  • Attitude- Choose a good one today
                                    • Smile and right hand- How can I make your day better?

                                  • Manage money
                                    • Creative financing- Putting 3k into a car instead of getting a new car
                                      • Price of new or used vehicle?
                                      • Insurance cost?
                                      • Depreciation?  



                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                  ]]>                                  Leon Martin owner of Auto Tech Services in Rochester, WA, graduated from “corncob college” as his father would say… The School of Hard Knocks… 1st – Eighth grade training plus self-study courses. He is just a farm boy out of southern Illinois. Leon’s first formal training was by DANA and a ‘Doctor of Motors’ degree in September 12, 1972

                                  Leon has been ASE certified since 1985…A1-A8 L1 C1 and his shop is an ASE Blue Seal Affiliate. Leon is a Management Success graduate, Repair One Graduate, E-Myth Business Mastery, AMAM Accredited Master Automotive manager and a Ned Tomarchio Supremacy Automotive Graduate. Leon is part of Elite Proservice with Bob Cooper and Jim Murphy

                                  Leon moved to Rochester, Washington in 2006 to assist a local auto service and working out of a small 29 x 40 shop with a miniature office area. With the help of great people and dedicated techs, the sales average grew with a 20% increase per year for 8 years! Operating at a neighbor to neighbor, bumper to bumper slogan, the shop grew faster and ran out of space.

                                  He looked for options because he needs to continue serving his customers in a timely and efficient manner. Considering the challenges like getting permits, restrictions, zoning, costs and new building hindered their progress moving forward. His team started making plans with an existing facility and renovate to their standards. This new project ends up with six bays, additional service area which is future expansion. This also includes a very intense focus on being clean and “green” with a commitment that benefits the environment and mankind!

                                  Providence lent his hand to give Leon and his team lease/purchase of the present location 18225 Pendleton Street, Rochester, Washington. It is a 4.4-acre property. Not only they are able to assist more clients, they actually have room to park, with all security cameras/chain link fencing in place, and protecting their client’s vehicles as compared to the small 3/8 acre property they moved from.

                                  Leon’s shop offers a complete auto to light truck, under-hood,under-car, and bumper to bumper service! He welcomes visits anytime from clients. He even welcomes competition and calls them family. Anybody assisting in the healing world of automobiles is a part of their family. He and his team are willing to share information to assist in any way they can. They believe in the ethics of honesty and putting people ahead of the money. They want to treat all customers the way they want to be treated. This is his mission!

                                  Key Talking Points:

                                  • Rochester, Washington- Population: 2,300
                                    • Was told business would never survive in a town that small  

                                  • Everything happens ‘before’
                                    • Before customer calls you comes to business, gets out of a car, their decision is already being made. Approx 97-98% of all financial decisions are made based on emotions and avoiding side-effects of making a wrong emotional decision. Informing customer of what could happen if a vehicle is not maintained or serviced properly and routinely. “Maintenance is easy to schedule, breakdowns are not.”

                                  • What can I do to make them chose the right decision?
                                    • Soap, Paint, Light
                                      • Soap: Cleanliness
                                      • Paint: Color, using colors to affect emotions
                                      • Light: Well-lit day and night  

                                    • The only roof can be seen from the highway, painted bright blue
                                      • Have a ‘wow’ factor visual for business, grab customers attention


                                  • Hunting is for sport, not for the shop
                                    • Waste time looking for things, a shop needs to be organized in order to run efficiently
                                    • Don’t buy anything until there is a place for it- avoid misplacing an item

                                  • Attitude- Choose a good one today
                                    • Smile and right hand- How can I make your day better?

                                  • Manage money
                                    • Creative financing- Putting 3k into a car instead of getting a new car
                                      • Price of new or used vehicle?
                                      • Insurance cost?
                                      • Depreciation?  



                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                  ]]>                                  https://remarkableresults.biz/?p=16724Tue, 17 Jul 2018 04:15:48 -040048:39falsefullThe Importance of Soap-Paint-Light<br /> <br /> Leon Martin started his shop on a 60x40 oat-field, in a community with a population no less than 2,200. He started it with pure guts and determination despite detractors that told him that he can’t do it. When Auto Tech was open in Rochester, Washington for appointments, he appealed to the emotion of his customers.<br /> <br /> Starting a business has a lot of challenges especially on the financial side of things. Leon shares some tips on how to make a wise financial decision, getting a business coach, advocating shop cleanliness and the deeper value of customer service. He shares his cleanliness, colors and bright days and nights in Soap-Paint-Light. <br /> <br /> He always tells his customers Maintenance is easy to schedule, breakdowns are not. His customers will nod in approval while he and his crew extract a smile and a simple ‘what can I do to make your day better’ will work wonders on any given situations.                                  RR 344: Technician Roundtable – Brin Kline, Tanner Brandt, Pedro De La TorreRR 344: Technician Roundtable – Brin Kline, Tanner Brandt, Pedro De La TorreThe Panel:

                                  Brin Kline is the owner of Assured Auto Works in Melbourne, FL.  His career in automotive repair spans 17 years with nearly 8 years as an owner.

                                  Brin knows that the automotive repair industry is ever changing.  Diagnosing and repairing automobiles of today have many more requirements for up to date training than they did in years past.  Today, a technician must network with and befriend other likeminded individuals, commit a lot of their personal time to craft their skills so they can confidently, efficiently and accurately diagnose the issues that they face on a daily basis.

                                  Brin’s journey to becoming an advocate for improving the automotive repair industry at the national level began when he started to attend conferences and training.  At these events, he rubbed shoulders with amazing people who, recognize the need for a national automotive repair industry step-by-step protocol for entry-level recruitment and training, continuing education events, and conferences, sharing of case studies, and helping businesses grow.

                                  One of Brin’s favorite professional moments was being able to attend the 2016 Spring NASTF meeting at the Sheraton in Overland Park, KS. The topic was attracting and retaining technicians.

                                  Brin feels that being a shop owner of a company with great potential is not what gives him a voice. He believes that being an enlightened industry professional is what gives him a voice.

                                  Enlightenment through training, networking with like-minded professionals, collaborating, sharing ideas, knowledge and our experiences with each other, removing pride and egos, getting involved, receiving help and helping each other is the way to a better future and a better industry.

                                  Brin enjoys building case studies for most of the issues that he diagnoses. He has plans of sharing them with training companies, trade magazines and at some point, possibly presenting them himself. Find previous episodes featuring Brin HERE.

                                  Tanner Brandt began working on cars at age 15 at Wayne Technical and Careers Center. He took two years of automotive technology at their campus. During that time Tanner worked nights and weekends at a repair shop as well as at a race shop.

                                  From there he went to Monroe Community College. This is where his interest was sparked for the diagnostic side of the trade. From there the rest has been history. He attends training conferences throughout the US to learn from others and network. He has a deep interest in making our field more professional and bettering the industry for everyone.

                                  Going to large training conferences allows Tanner to network with other like-minded individuals and find out what changes others want to see in the industry as well. Recently he has been involved with the rest of the Trained By Techs group to help bring time sensible training videos to the masses. He wants to be able to continue to help repair shops and technicians on diagnoses of vehicles as well as learn how to do so. Find previous episodes featuring Tanner HERE.

                                  Pedro De La Torre has over a decade of experience in the automotive technical field. After his graduation from UTI, he was employed by independent repair facilities and specialized in electronics, emissions, and driveability issues. In 2014, Pedro began working with the Indiana emissions program “Clean Air Car Check.” While working in the Quality Assurance department, Pedro was the in-house diagnostic technician and repair advisor. He was also responsible for training hotline operators and he organized Clean Air ICERT training.

                                  ICERT training is the 60-hour program required to become an Indiana Certified Technician. In 2017, Pedro remains a consultant for Indiana’s Clean Air Car Check and began collaborating with “The Driveability Guys” to provide bilingual training to technicians.  Pedro is currently an ASE certified Master Automotive Technician and is L1 certified. He recently opened his own business Logic Automotive a Mobile diagnostics, training and consulting company. Find  Pedro’s previous episodes HERE.

                                  Key Talking Points:

                                  • Difference between ‘A’ tech and Diagnostic tech- Cannot assume diagnostic tech will have same roles. Specialty field. Does shop have enough volume for diagnostic tech?
                                  • Ongoing training and education to be top diagnostic tech- Researching prior to appointments.
                                  • Quality control- key sense of detail, can aid shop with following up with repairs, test drive for a customer.
                                  • Apprentice and mentor to younger techs
                                  • Constantly update equipment and Information technology needs for shop  
                                  • Write-ups- Warranties, communication clear technical terms for customers while working with a service writer
                                  • Scheduling and selling diagnostics- Figure each car 2 hours give or take. If charging hourly by 1.5 hours can communicate to service writer an update who can let the customer know.  
                                  • Needs to fit in with an already diverse shop of “A Techs,” “B Techs,” and heavy line techs. Everyone needs to complement each other.
                                  • Collecting case studies and scan data for future teaching is an important role and tactics for diagnosticians.

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                   

                                   

                                   

                                  ]]>                                  The Panel:

                                  Brin Kline is the owner of Assured Auto Works in Melbourne, FL.  His career in automotive repair spans 17 years with nearly 8 years as an owner.

                                  Brin knows that the automotive repair industry is ever changing.  Diagnosing and repairing automobiles of today have many more requirements for up to date training than they did in years past.  Today, a technician must network with and befriend other likeminded individuals, commit a lot of their personal time to craft their skills so they can confidently, efficiently and accurately diagnose the issues that they face on a daily basis.

                                  Brin’s journey to becoming an advocate for improving the automotive repair industry at the national level began when he started to attend conferences and training.  At these events, he rubbed shoulders with amazing people who, recognize the need for a national automotive repair industry step-by-step protocol for entry-level recruitment and training, continuing education events, and conferences, sharing of case studies, and helping businesses grow.

                                  One of Brin’s favorite professional moments was being able to attend the 2016 Spring NASTF meeting at the Sheraton in Overland Park, KS. The topic was attracting and retaining technicians.

                                  Brin feels that being a shop owner of a company with great potential is not what gives him a voice. He believes that being an enlightened industry professional is what gives him a voice.

                                  Enlightenment through training, networking with like-minded professionals, collaborating, sharing ideas, knowledge and our experiences with each other, removing pride and egos, getting involved, receiving help and helping each other is the way to a better future and a better industry.

                                  Brin enjoys building case studies for most of the issues that he diagnoses. He has plans of sharing them with training companies, trade magazines and at some point, possibly presenting them himself. Find previous episodes featuring Brin HERE.

                                  Tanner Brandt began working on cars at age 15 at Wayne Technical and Careers Center. He took two years of automotive technology at their campus. During that time Tanner worked nights and weekends at a repair shop as well as at a race shop.

                                  From there he went to Monroe Community College. This is where his interest was sparked for the diagnostic side of the trade. From there the rest has been history. He attends training conferences throughout the US to learn from others and network. He has a deep interest in making our field more professional and bettering the industry for everyone.

                                  Going to large training conferences allows Tanner to network with other like-minded individuals and find out what changes others want to see in the industry as well. Recently he has been involved with the rest of the Trained By Techs group to help bring time sensible training videos to the masses. He wants to be able to continue to help repair shops and technicians on diagnoses of vehicles as well as learn how to do so. Find previous episodes featuring Tanner HERE.

                                  Pedro De La Torre has over a decade of experience in the automotive technical field. After his graduation from UTI, he was employed by independent repair facilities and specialized in electronics, emissions, and driveability issues. In 2014, Pedro began working with the Indiana emissions program “Clean Air Car Check.” While working in the Quality Assurance department, Pedro was the in-house diagnostic technician and repair advisor. He was also responsible for training hotline operators and he organized Clean Air ICERT training.

                                  ICERT training is the 60-hour program required to become an Indiana Certified Technician. In 2017, Pedro remains a consultant for Indiana’s Clean Air Car Check and began collaborating with “The Driveability Guys” to provide bilingual training to technicians.  Pedro is currently an ASE certified Master Automotive Technician and is L1 certified. He recently opened his own business Logic Automotive a Mobile diagnostics, training and consulting company. Find  Pedro’s previous episodes HERE.

                                  Key Talking Points:

                                  • Difference between ‘A’ tech and Diagnostic tech- Cannot assume diagnostic tech will have same roles. Specialty field. Does shop have enough volume for diagnostic tech?
                                  • Ongoing training and education to be top diagnostic tech- Researching prior to appointments.
                                  • Quality control- key sense of detail, can aid shop with following up with repairs, test drive for a customer.
                                  • Apprentice and mentor to younger techs
                                  • Constantly update equipment and Information technology needs for shop  
                                  • Write-ups- Warranties, communication clear technical terms for customers while working with a service writer
                                  • Scheduling and selling diagnostics- Figure each car 2 hours give or take. If charging hourly by 1.5 hours can communicate to service writer an update who can let the customer know.  
                                  • Needs to fit in with an already diverse shop of “A Techs,” “B Techs,” and heavy line techs. Everyone needs to complement each other.
                                  • Collecting case studies and scan data for future teaching is an important role and tactics for diagnosticians.

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                   

                                   

                                   

                                  ]]>                                  https://remarkableresults.biz/?p=16670Fri, 13 Jul 2018 04:13:16 -040001:01:39falsefullTechnician or Diagnostician, What’s the difference?<br /> <br /> Technician Roundtable episode with Brin Kline, Tanner Brandt, and Pedro De La Torre share their passion for their craft and talk scheduling and selling diagnostics. We get into apprenticeship/mentorship to younger techs, and what training and education are necessary to be top diagnostic tech. This episode will benefit technicians and diagnosticians in a lot of ways.<br /> <br /> They share their views on constant improvements that build the strength of a team and creates satisfied customers. Areas like IT, Quality Control, Business Education and top training for techs. This episode tackles the differences between techs and how to improve their skill through training. It is important to show a pathway of continuing education for the industries young techs to emulate and follow. The industry will benefit in the long run.<br /> <br /> Listen to a diagnostician’s point of view only here at your premiere aftermarket podcast.                                  RR 343: Shop Talk: John Constantin, Mike Shultz, and Jim FleischmanRR 343: Shop Talk: John Constantin, Mike Shultz, and Jim FleischmanPanel:

                                  • John Constantin from Bison Fleet Specialists in Buffalo, NY
                                  • Jim Fleischman from Automotive Alley in Arcade, NY
                                  • Mike Schultz from Schultz Auto and Truck Repair, Hamburg, NY

                                  John Constantin from Bison Fleet Specialists in Buffalo, NY, has strived to bring quality service and superior workmanship to the vehicle repair industry in Western New York. When John first started out as a technician, he was determined to identify with his customers, making sure every effort was made to maintain the integrity of Bison Fleet Specialists workmanship, and establish a long-term “care” relationship with each person who passed through their service center. John’s personal goal was to inform each customer of basic maintenance steps they could perform to keep their RVs, Trucks, Trailers, Buses, Campers & Cars running at optimum performance levels, achieved by following a few simple guidelines.  Listen to John’s previous episodes HERE.

                                  Jim Fleischman and his wife Shelly own Automotive Alley in Arcade, NY. Jim attended Alfred State College for Automotive Tech. He went to work for a Ford Dealership as a shop foreman. Jim’s racing and organizational experience came by being part of a race team that ran Busch and NASCAR. He was recruited from his alma mater, Alfred State College, and became an instructor. Jim always wanted to teach and it was fate. He spent fourteen years as an instructor. He loved building relationships with his students.

                                  He was balancing his teaching job and owning a shop while Shelly ran the business for him. Jim ultimately left his teaching job and went to work full-time in the business. Shelly’s background was accounting which was good for the business overall.

                                  Jim believes in a strong process driven company. He is all about improving efficiency. Saving steps for productivity gains. Anyone can study their inefficiencies and make changes to improve productivity. He templated his systems against NASCAR. Immaculate, organized and tools quickly reached and found. Jim perpetually works on streamlining to increase his productivity.

                                  Automotive Alley also specialized in street rod, hot rods, upgrades, and restorations. For Jim, the word “can’t” is not in his vocabulary. Listen to Jim’s previous episodes HERE.

                                  Mike Schultz

                                  Mike Schultz started out in his dad’s garage, went to vocational school and got a job at a Mobil station when he was 16. After the Mobil station, he worked at a Chrysler dealer until he went to college.

                                  After graduating from Ohio Diesel from their auto course Mike jumped around from job to job for a while. He found a home at an independent repair shop where he took care of a fleet account and ran the shop when the boss was gone,

                                  Mike decided to open his own shop in 2010. The shop was on a dead end street. He realized that he needed more exposure in his town so it was easier for new customers could find the shop. In March 2018 of this year, he moved to into a highly visible location, not to mention cleaner and brighter. Listen to Mike’s Previous episodes HERE.

                                  Key Talking Points:
                                  • Shop Talk – open microphone with three members of the local Jasper Roundtable Group
                                  • Buffalo, NY based service professionals sharing issues of the day
                                  • Time management Need to constantly work on and always changing
                                  • Systems and technology can help you manage your time
                                  • Post-It notes at your desk or using digital like phone and apps to keep with you all the time
                                  • Put systems in place and delegate, then follow up with delegation if tasks were complete. Hold employees accountable.
                                  • Shop owners have different passion and desire to accomplish tasks. Too often owner starts to delegate tasks and ends up doing it themselves when it doesn’t get done.
                                  • Employees need to have confidence and drive to make things happen. Let employees take the reins sometimes. No one is ever going to be or do things exactly like shop owner.
                                  • Project assignmentExpect that the person you assigned work to will add their own touch to it.
                                  • Your culture and the person’s capabilities/competency will dictate the outcome
                                  • Taks are based on what the customer expects from you. It is part of the culture of the company.
                                  • The challenge of working in verses on your business.You want to be in the bays but you can’t. Your business will suffer if someone doesn’t lead it.
                                  • Digital inspectionCoach the techs with taking proper pictures and videos and explain to them why they do it for customers
                                  • Customers appreciate the transparency with repairs if they can see it on their own vehicle
                                  • Take more pictures because once the vehicle is gone you cannot recreate a picture, delete is easy, so take multiple pictures.
                                  • A quality DVI with videos and pictures will pay dividends long range. 

                                  Links mentioned on the show:

                                  • Wunderlist Alternatives HERE.
                                  • Process Street HERE.
                                  • Trello HERE.

                                  Be socially involved and in touch with the show:

                                  Facebook  Twitter  Linked In  Email  Events  Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                   

                                  ]]>                                  Panel:

                                  • John Constantin from Bison Fleet Specialists in Buffalo, NY
                                  • Jim Fleischman from Automotive Alley in Arcade, NY
                                  • Mike Schultz from Schultz Auto and Truck Repair, Hamburg, NY

                                  John Constantin from Bison Fleet Specialists in Buffalo, NY, has strived to bring quality service and superior workmanship to the vehicle repair industry in Western New York. When John first started out as a technician, he was determined to identify with his customers, making sure every effort was made to maintain the integrity of Bison Fleet Specialists workmanship, and establish a long-term “care” relationship with each person who passed through their service center. John’s personal goal was to inform each customer of basic maintenance steps they could perform to keep their RVs, Trucks, Trailers, Buses, Campers & Cars running at optimum performance levels, achieved by following a few simple guidelines.  Listen to John’s previous episodes HERE.

                                  Jim Fleischman and his wife Shelly own Automotive Alley in Arcade, NY. Jim attended Alfred State College for Automotive Tech. He went to work for a Ford Dealership as a shop foreman. Jim’s racing and organizational experience came by being part of a race team that ran Busch and NASCAR. He was recruited from his alma mater, Alfred State College, and became an instructor. Jim always wanted to teach and it was fate. He spent fourteen years as an instructor. He loved building relationships with his students.

                                  He was balancing his teaching job and owning a shop while Shelly ran the business for him. Jim ultimately left his teaching job and went to work full-time in the business. Shelly’s background was accounting which was good for the business overall.

                                  Jim believes in a strong process driven company. He is all about improving efficiency. Saving steps for productivity gains. Anyone can study their inefficiencies and make changes to improve productivity. He templated his systems against NASCAR. Immaculate, organized and tools quickly reached and found. Jim perpetually works on streamlining to increase his productivity.

                                  Automotive Alley also specialized in street rod, hot rods, upgrades, and restorations. For Jim, the word “can’t” is not in his vocabulary. Listen to Jim’s previous episodes HERE.

                                  Mike Schultz

                                  Mike Schultz started out in his dad’s garage, went to vocational school and got a job at a Mobil station when he was 16. After the Mobil station, he worked at a Chrysler dealer until he went to college.

                                  After graduating from Ohio Diesel from their auto course Mike jumped around from job to job for a while. He found a home at an independent repair shop where he took care of a fleet account and ran the shop when the boss was gone,

                                  Mike decided to open his own shop in 2010. The shop was on a dead end street. He realized that he needed more exposure in his town so it was easier for new customers could find the shop. In March 2018 of this year, he moved to into a highly visible location, not to mention cleaner and brighter. Listen to Mike’s Previous episodes HERE.

                                  Key Talking Points:
                                  • Shop Talk – open microphone with three members of the local Jasper Roundtable Group
                                  • Buffalo, NY based service professionals sharing issues of the day
                                  • Time management Need to constantly work on and always changing
                                  • Systems and technology can help you manage your time
                                  • Post-It notes at your desk or using digital like phone and apps to keep with you all the time
                                  • Put systems in place and delegate, then follow up with delegation if tasks were complete. Hold employees accountable.
                                  • Shop owners have different passion and desire to accomplish tasks. Too often owner starts to delegate tasks and ends up doing it themselves when it doesn’t get done.
                                  • Employees need to have confidence and drive to make things happen. Let employees take the reins sometimes. No one is ever going to be or do things exactly like shop owner.
                                  • Project assignmentExpect that the person you assigned work to will add their own touch to it.
                                  • Your culture and the person’s capabilities/competency will dictate the outcome
                                  • Taks are based on what the customer expects from you. It is part of the culture of the company.
                                  • The challenge of working in verses on your business.You want to be in the bays but you can’t. Your business will suffer if someone doesn’t lead it.
                                  • Digital inspectionCoach the techs with taking proper pictures and videos and explain to them why they do it for customers
                                  • Customers appreciate the transparency with repairs if they can see it on their own vehicle
                                  • Take more pictures because once the vehicle is gone you cannot recreate a picture, delete is easy, so take multiple pictures.
                                  • A quality DVI with videos and pictures will pay dividends long range. 

                                  Links mentioned on the show:

                                  • Wunderlist Alternatives HERE.
                                  • Process Street HERE.
                                  • Trello HERE.

                                  Be socially involved and in touch with the show:

                                  Facebook  Twitter  Linked In  Email  Events  Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                   

                                  ]]>                                  https://remarkableresults.biz/?p=16646Tue, 10 Jul 2018 03:10:00 -040044:55falsefullShop Talk: Time Management and Digital Inspections Shop talk with three shop owners; John Constantin, Jim Fleishman and Mike Schultz talk time management and digital inspections. Systems for time management will either make our lives easier or without them, our stress level could be at Defcon 2. You may use post-it notes or digital software to stay on track and more organized. This episode was recorded live and was an ‘open mic’ format. You enjoy the dialogue between these shop owners from the Western New York area near Buffalo.                                  RR 342: Brandon Steckler – Diagnostician, Trainer, WriterRR 342: Brandon Steckler – Diagnostician, Trainer, WriterBrandon Steckler began his career in Northampton County Community College in Bethlehem, PA. There, he was a student of GM’s Automotive Service Educational program. In 2001, he graduated top of his class and earned the GM Leadership award for his efforts.

                                  He later began working as a technician at a Saturn dealership in Reading, PA where he quickly attained Master Technician status. He later transitioned to working with Hondas where he aggressively worked to attain another Mater Technician status.

                                  Always having a passion for a full understanding of system/component functionality, he rapidly earned a reputation for deciphering strange failures at an efficient pace and became known as an information specialist amongst the staff and peers at the dealership. In search of new challenges, he once again transitioned away from the dealership and to the independent world, where he specializes in diagnostics and drivability.

                                  Today, he is a working technician at a large facility near the NE side of Philadelphia, PA. Along with beta testing for Automotive Test Solutions, he writes for MotorAGE Magazine, teaches for CARQUEST Technical Institute as well as WORLDPAC, INC. and develops curriculum/submits case studies for other training companies. Brandon contributes weekly to Facebook Automotive Chat groups and truly enjoys helping others to attain a level of understanding that will serve them well throughout their careers.

                                  Professional Accomplishments

                                  • GM ASEP certified Technician
                                  • SATURN certified Master Technician
                                  • Honda Factory Certified Master Technician
                                  • Diagnostic technician in multiple shop locations
                                  • Training instructor
                                  • Training Curriculum Development

                                  Certifications

                                  • ASE CMAT A1- A9
                                  • ASE C1 Service Consultant
                                  • ASE L1, L2, L3 Advanced Level Specialist

                                  Personal Mission Statement

                                  To help maintain or improve the level of professionalism amongst today’s diagnosticians and to help grow the number of competent diagnosticians of tomorrow.

                                  Key Talking Points:

                                  • Mentor: Jim Morton
                                  • Aspires to be an instructor of the caliber of John Thorton
                                    • Enjoys being an instructor and answering questions. Considers himself a ‘bridge gaper’ with relaying information in a relatable way for students to understand.

                                  • Trainer for CTI (Carquest Technical Institute) and WTI ( WorldPac Technical Institute)
                                  • “Knowledge begets new knowledge”
                                    • When you share knowledge together you can make new discoveries

                                  • Always seeking new challenges with work
                                    • Worked at over 10 different shops and learned from all of them even the not so good experiences  
                                    • Described as “information specialist” because enjoys branching out to different makes and models of vehicles
                                    • Learned a lot in the early days by reading case studies

                                  • 1.5 hour commute to work one way
                                    • Still keeps fire and motivation because uses that time to think and collect thoughts

                                  • His first article for Motorage is still his favorite piece
                                    • Toughest challenge- Minivan with start problem that kept occurring
                                    • Put pride aside and wrote about the difficulties he faced

                                  • Training techs
                                    • Daytime training- leaving work for training, shouldn’t cost tech money to do so
                                    • Techs need to constantly be training to keep up with the changing industry

                                  • Advice
                                    • Try your best, ask questions, make mistakes and learn from it
                                    • Don’t be afraid of not knowing something, career is up to you


                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  ]]>                                  Brandon Steckler began his career in Northampton County Community College in Bethlehem, PA. There, he was a student of GM’s Automotive Service Educational program. In 2001, he graduated top of his class and earned the GM Leadership award for his efforts.

                                  He later began working as a technician at a Saturn dealership in Reading, PA where he quickly attained Master Technician status. He later transitioned to working with Hondas where he aggressively worked to attain another Mater Technician status.

                                  Always having a passion for a full understanding of system/component functionality, he rapidly earned a reputation for deciphering strange failures at an efficient pace and became known as an information specialist amongst the staff and peers at the dealership. In search of new challenges, he once again transitioned away from the dealership and to the independent world, where he specializes in diagnostics and drivability.

                                  Today, he is a working technician at a large facility near the NE side of Philadelphia, PA. Along with beta testing for Automotive Test Solutions, he writes for MotorAGE Magazine, teaches for CARQUEST Technical Institute as well as WORLDPAC, INC. and develops curriculum/submits case studies for other training companies. Brandon contributes weekly to Facebook Automotive Chat groups and truly enjoys helping others to attain a level of understanding that will serve them well throughout their careers.

                                  Professional Accomplishments

                                  • GM ASEP certified Technician
                                  • SATURN certified Master Technician
                                  • Honda Factory Certified Master Technician
                                  • Diagnostic technician in multiple shop locations
                                  • Training instructor
                                  • Training Curriculum Development

                                  Certifications

                                  • ASE CMAT A1- A9
                                  • ASE C1 Service Consultant
                                  • ASE L1, L2, L3 Advanced Level Specialist

                                  Personal Mission Statement

                                  To help maintain or improve the level of professionalism amongst today’s diagnosticians and to help grow the number of competent diagnosticians of tomorrow.

                                  Key Talking Points:

                                  • Mentor: Jim Morton
                                  • Aspires to be an instructor of the caliber of John Thorton
                                    • Enjoys being an instructor and answering questions. Considers himself a ‘bridge gaper’ with relaying information in a relatable way for students to understand.

                                  • Trainer for CTI (Carquest Technical Institute) and WTI ( WorldPac Technical Institute)
                                  • “Knowledge begets new knowledge”
                                    • When you share knowledge together you can make new discoveries

                                  • Always seeking new challenges with work
                                    • Worked at over 10 different shops and learned from all of them even the not so good experiences  
                                    • Described as “information specialist” because enjoys branching out to different makes and models of vehicles
                                    • Learned a lot in the early days by reading case studies

                                  • 1.5 hour commute to work one way
                                    • Still keeps fire and motivation because uses that time to think and collect thoughts

                                  • His first article for Motorage is still his favorite piece
                                    • Toughest challenge- Minivan with start problem that kept occurring
                                    • Put pride aside and wrote about the difficulties he faced

                                  • Training techs
                                    • Daytime training- leaving work for training, shouldn’t cost tech money to do so
                                    • Techs need to constantly be training to keep up with the changing industry

                                  • Advice
                                    • Try your best, ask questions, make mistakes and learn from it
                                    • Don’t be afraid of not knowing something, career is up to you


                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  ]]>                                  https://remarkableresults.biz/?p=16616Fri, 06 Jul 2018 04:16:29 -040049:23falsefullDiagnostician, Trainer and Writer. Learn What Inspires Brandon Steckler to Be the Best.<br /> <br /> Brandon Steckler is a working diagnostician, writer and trainer. He loves to help maintain and improve the level of professionalism among today’s diagnosticians. His first article for Motorage is still his favorite piece. Brandon shares his take on daytime training, who he counts as his mentor and who is the respected and admired industry trainer he aspires to be like as he continues to earn his own stripes. <br /> <br /> His lessons resonate even outside the confines of his class. It reaches out to each and every one of us that sharing knowledge will always result in discovering and learning new innovative things. Never be afraid to ask because careers are made with each choice we make.<br /> <br /> Brandon is a trainer for CTI/WTI and has a personal mission to maintain and improve the level of professionalism amongst today’s diagnosticians and to help grow the number of competent diagnosticians of tomorrow.                                  RR 341: Mark Bergasse, Carlo Sabucco, Glenn Colling, Todd Sarson. Friends First-Competitors Second.RR 341: Mark Bergasse, Carlo Sabucco, Glenn Colling, Todd Sarson. Friends First-Competitors Second.There are many great stores of support and friendship in our industry. This is Mark Bergasse’s story. He owns Marks Auto Service in Oakville, ON, Canada.

                                  Mark encountered chest pains over a few months, did a stress test and found out that he had a mild heart attack and was scheduled for a quadruple heart bypass.  With this, he had no plans of being out of his shop for surgery or recovery. His wife, Sandy knew she needed a plan, that didn’t exist.  What happened next is the story you are about to hear.

                                  As if providence lent its hand, Glenn Colling of Eastside Auto Service in Oakville, ON, Todd Sarson of Stop N Go Automotive, Burlington, ON and Carlo Sabucco of Sils Complete Auto Care Centre in Oakville, ON  came to the rescue. They ran the business for Mark and Sandy while Mark recovered. The strong culture already in place provided a smooth transition while Mark recovered.

                                  There are some very strong and valuable lessons to think about as a business owner when and if you or your business would ever have to deal with a health or some other type of challenge or disaster. You need to have a contingency plan. This episode, I hope, will open your eyes to do something about it because you think it will never happen to you.

                                  The Panel:

                                  Mark Bergasse started in this great trade pumping gas at a full serve station and then moved into the bays to start his automotive training.  He later graduated from Mohawk College and completed my Apprenticeship. In 1995 Mark’s dream came true and he opened his own shop and Mark’s Auto Service was born!  Mark expanded to our present location in 2006 with 7 service bays and a larger showroom. He has been taking care of people and their cars for over 38 years. Every day is a new challenge and every day Mark loves to help people.

                                  Carlo Sabucco started in 1994 after attending several years at Ryerson University for business. Thereafter graduated Mohawk college Automotive Tech Program.  Carlo has devoted a great amount of time surrounding himself with some of the greatest shop owners in the market. Over the years, Carlo attended training from Bob Greenwood to Cecil Bullard, Dave Schedin, Elite and group process with Jim Murphy, thru to Kelly Bennett, now he is with ShopPros. Today Carlo operates Sils Complete Auto Care Centre, a successful 8 bay facility, approx 7,000 square feet on the east side of Oakville, Ontario. Carlo’s own close competitors are his greatest friends like Mark and Glenn from the Podcast.  Mark says that his business would never be what it is without these business owners.

                                  Glenn Colling is a graduate of Northwood University, Cedar Hill Texas. He is the owner of Eastside Auto Service in Oakville, ON with two locations. Glenn created and developed the “Auto Repair Shop-In-A-Box” that is used to teach children a skill and support the Village of Hope in Burkina Faso West Africa. Glenn has a busy home life as he and his wife Lisa have three children of their own, and provide foster care for over 33 newborns to date.

                                  Todd Sarson was born and raised in Burlington Ontario where he attended Notre Dame High School. Todd developed an interest in vehicles and just about anything hands-on at a very early age. With that interest, Todd then went on to trades school at Mohawk college and further advanced his automotive knowledge. Todd then joined the Stop N GO team in 2004 as a trusted service advisor and then worked his way to the service manager, and now the owner.  In his spare time, Todd can be found dirt biking, skateboarding, swimming, or playing hockey.

                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                   

                                   

                                   

                                  ]]>                                  There are many great stores of support and friendship in our industry. This is Mark Bergasse’s story. He owns Marks Auto Service in Oakville, ON, Canada.

                                  Mark encountered chest pains over a few months, did a stress test and found out that he had a mild heart attack and was scheduled for a quadruple heart bypass.  With this, he had no plans of being out of his shop for surgery or recovery. His wife, Sandy knew she needed a plan, that didn’t exist.  What happened next is the story you are about to hear.

                                  As if providence lent its hand, Glenn Colling of Eastside Auto Service in Oakville, ON, Todd Sarson of Stop N Go Automotive, Burlington, ON and Carlo Sabucco of Sils Complete Auto Care Centre in Oakville, ON  came to the rescue. They ran the business for Mark and Sandy while Mark recovered. The strong culture already in place provided a smooth transition while Mark recovered.

                                  There are some very strong and valuable lessons to think about as a business owner when and if you or your business would ever have to deal with a health or some other type of challenge or disaster. You need to have a contingency plan. This episode, I hope, will open your eyes to do something about it because you think it will never happen to you.

                                  The Panel:

                                  Mark Bergasse started in this great trade pumping gas at a full serve station and then moved into the bays to start his automotive training.  He later graduated from Mohawk College and completed my Apprenticeship. In 1995 Mark’s dream came true and he opened his own shop and Mark’s Auto Service was born!  Mark expanded to our present location in 2006 with 7 service bays and a larger showroom. He has been taking care of people and their cars for over 38 years. Every day is a new challenge and every day Mark loves to help people.

                                  Carlo Sabucco started in 1994 after attending several years at Ryerson University for business. Thereafter graduated Mohawk college Automotive Tech Program.  Carlo has devoted a great amount of time surrounding himself with some of the greatest shop owners in the market. Over the years, Carlo attended training from Bob Greenwood to Cecil Bullard, Dave Schedin, Elite and group process with Jim Murphy, thru to Kelly Bennett, now he is with ShopPros. Today Carlo operates Sils Complete Auto Care Centre, a successful 8 bay facility, approx 7,000 square feet on the east side of Oakville, Ontario. Carlo’s own close competitors are his greatest friends like Mark and Glenn from the Podcast.  Mark says that his business would never be what it is without these business owners.

                                  Glenn Colling is a graduate of Northwood University, Cedar Hill Texas. He is the owner of Eastside Auto Service in Oakville, ON with two locations. Glenn created and developed the “Auto Repair Shop-In-A-Box” that is used to teach children a skill and support the Village of Hope in Burkina Faso West Africa. Glenn has a busy home life as he and his wife Lisa have three children of their own, and provide foster care for over 33 newborns to date.

                                  Todd Sarson was born and raised in Burlington Ontario where he attended Notre Dame High School. Todd developed an interest in vehicles and just about anything hands-on at a very early age. With that interest, Todd then went on to trades school at Mohawk college and further advanced his automotive knowledge. Todd then joined the Stop N GO team in 2004 as a trusted service advisor and then worked his way to the service manager, and now the owner.  In his spare time, Todd can be found dirt biking, skateboarding, swimming, or playing hockey.

                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                   

                                   

                                   

                                  ]]>                                  https://remarkableresults.biz/?p=16570Tue, 03 Jul 2018 04:30:11 -040053:48falsefullFriends To The Rescue.<br /> <br /> Mark Bergasse from Marks Auto Service in Oakville, ON, had a life-changing medical condition. A heart attack that precipitated a quadruple bypass. His wife Sandy called their friends Glenn Colling of Eastside Auto Service, Todd Sarson of Stop N Go Automotive, and Carlo Sabucco of Sils Complete Auto Care Centre. They share their story of support to Mark and Sandy.<br /> <br /> This story is about friendship, caring and the power of humanity. Are you prepared for a possible business or life-changing moment? Is your network in place? Are your friends or competitors ready to step up. Mark, Todd, Carlo and Glenn share the backstory on the value of friendship first, competitor second.                                  RR 340: Seth Thorson Creates $25,000 Scholarship EndowmentRR 340: Seth Thorson Creates $25,000 Scholarship EndowmentSeth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, MN.

                                  Education.
                                  Seth was educated at a UTI in Chicago where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan.  From there he moved to an independent shop in Waterford Michigan and learned VW Audi.  Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up.

                                  Seth believes in specialization.
                                  Eurotech (the existing shop Seth now owns) specializes in BMW, Mercedes and Audi cars.  He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians are able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models.seth-throson-eurotech-new-brighton-mn-out-rr

                                  Training Company.
                                  Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics.  He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program.

                                  Involved.
                                  Seth belongs to AASP in MN, BIMRS as well as NASTEF.  He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners has helped grow his business.

                                  When he is not working, you will often find him hunting with his dog or on a snowmobile race track.

                                  This episode covers Seth’s Scholarship Endowment for Century College.

                                  Talking points:

                                  • Seth has provided a $25,000 endowment scholarship for Century College- Thorson Automotive Scholarship sponsored by Eurotech.
                                    • It all started with family gifting donations to college in Seth’s name for birthday’s and holiday’s.
                                    • Outreach department contacted Seth, realized there weren’t scholarship opportunities for the automotive department at school.
                                    • Based on principle and interest that’s available to pay out- $1,000-$1,200 per year for scholarships, lasts virtually forever.
                                    • Creator of endowment scholarship is able to dictate the criteria and terms for the scholarship.

                                  • Battling tech shortage starts at middles school and high school level.
                                    • Many schools are under-equipped with tools for teaching.

                                  • Community college challenges.
                                    • Attracting the right people, need to reach out and educate guidance counselors about an automotive career path. Attend school boards, meet with school superintendents.
                                    • Parents and students need to view an automotive career as a valuable opportunity. It starts with industry pay.
                                    • College is an important foundation for techs. The automotive shop can fine tune and take techs to next level with proper training.
                                    • We need participation from shop owners to join the advisory board as well to steer curriculum development.

                                  • Hiring techs out of college.
                                    • Don’t expect new techs to automatically know everything post-college. Assign mentors to help guide and train them.
                                    • Let new techs do various challenging tasks besides changing oil and brakes to keep engaged.


                                  Listen to Seth’s previous episodes HERE.

                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                   

                                   

                                   

                                  ]]>                                  Seth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, MN.

                                  Education.
                                  Seth was educated at a UTI in Chicago where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan.  From there he moved to an independent shop in Waterford Michigan and learned VW Audi.  Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up.

                                  Seth believes in specialization.
                                  Eurotech (the existing shop Seth now owns) specializes in BMW, Mercedes and Audi cars.  He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians are able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models.seth-throson-eurotech-new-brighton-mn-out-rr

                                  Training Company.
                                  Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics.  He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program.

                                  Involved.
                                  Seth belongs to AASP in MN, BIMRS as well as NASTEF.  He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners has helped grow his business.

                                  When he is not working, you will often find him hunting with his dog or on a snowmobile race track.

                                  This episode covers Seth’s Scholarship Endowment for Century College.

                                  Talking points:

                                  • Seth has provided a $25,000 endowment scholarship for Century College- Thorson Automotive Scholarship sponsored by Eurotech.
                                    • It all started with family gifting donations to college in Seth’s name for birthday’s and holiday’s.
                                    • Outreach department contacted Seth, realized there weren’t scholarship opportunities for the automotive department at school.
                                    • Based on principle and interest that’s available to pay out- $1,000-$1,200 per year for scholarships, lasts virtually forever.
                                    • Creator of endowment scholarship is able to dictate the criteria and terms for the scholarship.

                                  • Battling tech shortage starts at middles school and high school level.
                                    • Many schools are under-equipped with tools for teaching.

                                  • Community college challenges.
                                    • Attracting the right people, need to reach out and educate guidance counselors about an automotive career path. Attend school boards, meet with school superintendents.
                                    • Parents and students need to view an automotive career as a valuable opportunity. It starts with industry pay.
                                    • College is an important foundation for techs. The automotive shop can fine tune and take techs to next level with proper training.
                                    • We need participation from shop owners to join the advisory board as well to steer curriculum development.

                                  • Hiring techs out of college.
                                    • Don’t expect new techs to automatically know everything post-college. Assign mentors to help guide and train them.
                                    • Let new techs do various challenging tasks besides changing oil and brakes to keep engaged.


                                  Listen to Seth’s previous episodes HERE.

                                   

                                  Be socially involved and in touch with the show:
                                  Facebook   Twitter   Linked In   Email    Events    Speaking

                                  This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                  Download the Remarkable Results Radio listening APP for your smart device:

                                   

                                   

                                   

                                  ]]>                                  https://remarkableresults.biz/?p=16517Fri, 29 Jun 2018 04:20:45 -040030:39falsefullReady To Create Your Own Scholarship Endowment for Automotive Tech Students?<br /> <br /> Seth Thorson from Eurotech Auto Service, New Brighton, MN, has specialized in the service of European automobiles since 1999.<br /> Seth made a bold move this year and created a $25,000 endowment scholarship to Century College. The Thorson Automotive Scholarship which is sponsored by Eurotech is an eye opener for the entire industry. <br /> <br /> Seth points out that parents and students need to view an automotive career as a valuable and viable career opportunity. We need to reach out to help students afford college through scholarship programs. <br /> <br /> Recruiting into our automotive tech colleges starts with talking to school boards, meeting with school superintendents, joining advisory boards and creating endowments.                                  RR 339: Geek Talk 2.0 Part One – Tech Talk From Aftermarket ProfessionalsRR 339: Geek Talk 2.0 Part One – Tech Talk From Aftermarket ProfessionalsOK here is how Geek Talk 2.0 got started. In the Town Hall Academy on SMS systems episode 65 we got on a ‘tech talk’ roll. It got very interesting and at the end of the episode, we decided to create this episodic series called Geek Talk 2.0.

                                  Talking Geek can be a full-time job in our industry. With tech changing at light speed, we thought it a good idea to talk about it and maybe even debate it in an episodic series.

                                  Our goal will be to inform you of important tech areas of your business that you need to pay attention to. In this episode, we talk cloud-based systems, how to protect yourself from ransomware, a little ADAS talk and why your involvement in the laws of your state regarding autonomy and who controls the data is so important. Having an independent at the table will make a big difference for the aftermarket.

                                  Keep an ear to the ground for the next episode or subscribe to the newsletter, see below, or subscribe to your favorite listening app. You can find a short list of listening apps for mobile devices HERE.

                                  The Panel:

                                  Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

                                   

                                  Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.

                                   

                                  Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership.

                                  Karim is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes HERE.

                                   

                                  Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system.Bill has been a big contributor to the podcast and he currently serves on several industry and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.

                                   

                                  Tracy Martin has been involved in the automotive aftermarket for over 40 years. He is the author of six, Motor Books Workshop Series book including: “How to Diagnose and Repair Automotive Electrical Systems,” “Motorcycle Electrical Systems Troubleshooting and Repair” and “How to Use Automotive Diagnostic Scanners.” In addition to books, Tracy has written hundreds of articles and product reviews for Powersports magazines including Motorcycle Consumer News, Road Bike, American Iron, Dealer News and others. He also writes for Motor Age and Aviation Aftermarket Defense magazines. Though long-lapsed, Tracy holds an A.S.E. Master Technician Certification. Listen to Tracy’s previous episodes HERE.

                                   

                                  Ollie Branche, Network Specialist

                                   

                                  Key Talking Points:

                                  • Cloud bases systems.
                                    • SMS, DVI
                                    • Are not applications that run remotely from your office on a server.
                                    • They require redundancy, running on major data farms, have large pipes for the flow of data.
                                    • Everything that runs your shop runs on the cloud so you can prevent a ransomware attack.

                                  • You do have the option to set up your system on a cloud server like Amazon. But you need to be aware that your SMS software can take advantage of the cloud server. You also need to be aware of licensing.
                                  • The power of the cloud is to be able to grow and shrink based on loads.
                                  • Ransomware is a problem and for those pirates, it is automated, and it may just be a matter of time that you may get infected if you do not have the proper protection.
                                  • Use Google Docs so you make those spreadsheets and documents on the cloud.
                                  • Cloud-based helps lower your risk no matter if you get held for ransom or your drive or computer dies.
                                    • Having your data backed up online allows your business to keep running in case of a tech calamity.

                                  • How to protect yourself.
                                    • Google Docs
                                      • Your processes and procedures. Careful who you share it with.
                                      • Spreadsheets of major KPIs, budgets

                                    • Financial programs

                                  • Compare your data to a camera system in your shop. No different on how you are protecting yourself.
                                  • An open port in your router is like an open door to your business 24/7.
                                  • Employees plugging in their USB keys as well. That is actually the number 1 vulnerability of a business’ network
                                  • Backup your system in the cloud.
                                    • Norton has a cloud backup option.

                                  • The #1 defense against ransomware is backup
                                  • Do not store any data that a hacker would want:
                                    • Credit card data, Social Security Numbers, Driver License Numbers
                                    • If your data is compromised it will get sold on the dark web.

                                  • Voice Over IP (VOIP) can open your vulnerability to intrusion.
                                  • When should our hardware be updated/ changed?
                                    • Things don’t change much at the networking level.
                                    • You need to change hardware is up to your operating system updates. You may lose support for an older operating system.
                                      • ]]>OK here is how Geek Talk 2.0 got started. In the Town Hall Academy on SMS systems episode 65 we got on a ‘tech talk’ roll. It got very interesting and at the end of the episode, we decided to create this episodic series called Geek Talk 2.0.

                                      Talking Geek can be a full-time job in our industry. With tech changing at light speed, we thought it a good idea to talk about it and maybe even debate it in an episodic series.

                                      Our goal will be to inform you of important tech areas of your business that you need to pay attention to. In this episode, we talk cloud-based systems, how to protect yourself from ransomware, a little ADAS talk and why your involvement in the laws of your state regarding autonomy and who controls the data is so important. Having an independent at the table will make a big difference for the aftermarket.

                                      Keep an ear to the ground for the next episode or subscribe to the newsletter, see below, or subscribe to your favorite listening app. You can find a short list of listening apps for mobile devices HERE.

                                      The Panel:

                                      Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

                                       

                                      Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE.

                                       

                                      Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership.

                                      Karim is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes HERE.

                                       

                                      Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system.Bill has been a big contributor to the podcast and he currently serves on several industry and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.

                                       

                                      Tracy Martin has been involved in the automotive aftermarket for over 40 years. He is the author of six, Motor Books Workshop Series book including: “How to Diagnose and Repair Automotive Electrical Systems,” “Motorcycle Electrical Systems Troubleshooting and Repair” and “How to Use Automotive Diagnostic Scanners.” In addition to books, Tracy has written hundreds of articles and product reviews for Powersports magazines including Motorcycle Consumer News, Road Bike, American Iron, Dealer News and others. He also writes for Motor Age and Aviation Aftermarket Defense magazines. Though long-lapsed, Tracy holds an A.S.E. Master Technician Certification. Listen to Tracy’s previous episodes HERE.

                                       

                                      Ollie Branche, Network Specialist

                                       

                                      Key Talking Points:

                                      • Cloud bases systems.
                                        • SMS, DVI
                                        • Are not applications that run remotely from your office on a server.
                                        • They require redundancy, running on major data farms, have large pipes for the flow of data.
                                        • Everything that runs your shop runs on the cloud so you can prevent a ransomware attack.

                                      • You do have the option to set up your system on a cloud server like Amazon. But you need to be aware that your SMS software can take advantage of the cloud server. You also need to be aware of licensing.
                                      • The power of the cloud is to be able to grow and shrink based on loads.
                                      • Ransomware is a problem and for those pirates, it is automated, and it may just be a matter of time that you may get infected if you do not have the proper protection.
                                      • Use Google Docs so you make those spreadsheets and documents on the cloud.
                                      • Cloud-based helps lower your risk no matter if you get held for ransom or your drive or computer dies.
                                        • Having your data backed up online allows your business to keep running in case of a tech calamity.

                                      • How to protect yourself.
                                        • Google Docs
                                          • Your processes and procedures. Careful who you share it with.
                                          • Spreadsheets of major KPIs, budgets

                                        • Financial programs

                                      • Compare your data to a camera system in your shop. No different on how you are protecting yourself.
                                      • An open port in your router is like an open door to your business 24/7.
                                      • Employees plugging in their USB keys as well. That is actually the number 1 vulnerability of a business’ network
                                      • Backup your system in the cloud.
                                        • Norton has a cloud backup option.

                                      • The #1 defense against ransomware is backup
                                      • Do not store any data that a hacker would want:
                                        • Credit card data, Social Security Numbers, Driver License Numbers
                                        • If your data is compromised it will get sold on the dark web.

                                      • Voice Over IP (VOIP) can open your vulnerability to intrusion.
                                      • When should our hardware be updated/ changed?
                                        • Things don’t change much at the networking level.
                                        • You need to change hardware is up to your operating system updates. You may lose support for an older operating system.
                                        • Another benefit of the cloud.

                                      • We officially ran out of IP addresses in 2017. We are now IPV6. Your phone runs on IPV6 and there is a translation layer. (Geek Talk!!)
                                      • We need to get the information on autonomy to our customers. We need to help them understand the tech on their vehicle.
                                        • As shop owners, we need to understand ADAS and Level 3 Autonomy.
                                        • We should be showing them how their car will react because of Level 3 Autonomy. They will remember the lesson you provided.

                                      • We must be ready as shop owners we must support our association lobbyist to ensure we get the data so we can repair the cars. The data from each vehicle that is going to the cloud is terabits per day.
                                        • We must demonstrate that we can handle and secure the data.

                                      • Greg joined the Autonomous Council of Delaware as an independent.
                                        • The voice of the independents needs to be at your state panel. Get involved.

                                      • As tech advances, we will need to find a higher level of professionalism, so we will earn the confidence from the government, OE’s, and insurance companies, that we can be trusted with data and sophisticated repairs of ADAS vehicles.
                                      • It is time to step up and get our voice heard.
                                      • Will an OBDII Telematics Plug-In (Dongle) help connect our customer?

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events    Speaking

                                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                      ]]>                                      https://remarkableresults.biz/?p=16526Tue, 26 Jun 2018 04:20:06 -040055:42falsefullGeek Talk 2.0 Part 1 - Cloud-Based Systems, RansomWare and More<br /> <br /> Join Greg Buckley CEO, Buckley’s Personalized Auto Care, Wilmington, DE, Chris Cloutier, Golden Rule Auto Care, Dallas TX and CEO of Autotex.me, Bill Nalu, President of Interstate Auto Care, Madison Heights, MI, Karim Morsil, Winkler Automotive, Gaithersburg, MD, Ollie Branche, Network Specialist and author and trainer Tracy Martin.<br /> <br /> This episodic series will cover important ‘tech’ topics that the automotive aftermarket, especially the service professional needs to pay attention to. <br /> <br /> We also speak to ADAS and why your involvement in your state's laws regarding autonomy and who controls the data.RR 338: Technician Round Table – Part 5 – Heipp – Landry – FanslowRR 338: Technician Round Table – Part 5 – Heipp – Landry – FanslowPrevious roundtable discussions:

                                      • Part 1 (206) go HERE.
                                      • Part 2 (230) go HERE.
                                      • Part 3 (273) go HERE.
                                      • Part 4 (292) go HERE.

                                      The PANEL:

                                      Peter Landry, Bob Heipp, Matt Fanslow at Vision KC 2017.

                                      Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                                      Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                                      Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                                      Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

                                      Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                                      Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing.  This spurred a quest for learning.

                                      Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview and the roundtables HERE.

                                      Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him to form Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area. He recently sold his business to Mobile Auto Solutions and now works for MAS.  Hear Peter’s interviews HERE.

                                       

                                      Key Talking Points:

                                      • Value of training, networking, daytime training.
                                      • The shop needs to be profitable enough to pay for training and techs wages to find full benefit from daytime training.
                                      • The technician needs to show his worth to the shop owner in order to warrant an investment of training.
                                      • Should the investment in training be considered being put on the Balance Sheet as an Asset?
                                      • Technicians that take their education serious and skills set and want to expand on them and further will make the shop money and will need to be compensated justly.
                                        • Up to the front of the house to bill properly

                                      • When challenges come your way, sometimes you have to back away from the problem to see it clearly.
                                      • Build your network of technicians for support up to and including Facebook groups
                                      • Mentoring under a Master Technician can be an advantage and disadvantage.
                                      • What is a true Master Technician? They always go back to the basics. An example is basic electrical class. Always looking for a different way to look at things.
                                      • Everyone in the trade must consider and keep in mind that the word fundamental does not mean easy. So, taking a fundamental class may not necessarily be easy.
                                      • Specialization. Where is it heading according to the panel?
                                        • Play to your strengths
                                        • System specialization could be a possibility
                                          • Alignment, diagnostics, Air Conditioning, etc.


                                      • The shop should use their technicians’ talent and bring in the work they excel at.

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events    Speaking

                                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                      ]]>                                      Previous roundtable discussions:

                                      • Part 1 (206) go HERE.
                                      • Part 2 (230) go HERE.
                                      • Part 3 (273) go HERE.
                                      • Part 4 (292) go HERE.

                                      The PANEL:

                                      Peter Landry, Bob Heipp, Matt Fanslow at Vision KC 2017.

                                      Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                                      Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                                      Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                                      Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

                                      Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                                      Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing.  This spurred a quest for learning.

                                      Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview and the roundtables HERE.

                                      Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him to form Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area. He recently sold his business to Mobile Auto Solutions and now works for MAS.  Hear Peter’s interviews HERE.

                                       

                                      Key Talking Points:

                                      • Value of training, networking, daytime training.
                                      • The shop needs to be profitable enough to pay for training and techs wages to find full benefit from daytime training.
                                      • The technician needs to show his worth to the shop owner in order to warrant an investment of training.
                                      • Should the investment in training be considered being put on the Balance Sheet as an Asset?
                                      • Technicians that take their education serious and skills set and want to expand on them and further will make the shop money and will need to be compensated justly.
                                        • Up to the front of the house to bill properly

                                      • When challenges come your way, sometimes you have to back away from the problem to see it clearly.
                                      • Build your network of technicians for support up to and including Facebook groups
                                      • Mentoring under a Master Technician can be an advantage and disadvantage.
                                      • What is a true Master Technician? They always go back to the basics. An example is basic electrical class. Always looking for a different way to look at things.
                                      • Everyone in the trade must consider and keep in mind that the word fundamental does not mean easy. So, taking a fundamental class may not necessarily be easy.
                                      • Specialization. Where is it heading according to the panel?
                                        • Play to your strengths
                                        • System specialization could be a possibility
                                          • Alignment, diagnostics, Air Conditioning, etc.


                                      • The shop should use their technicians’ talent and bring in the work they excel at.

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events    Speaking

                                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                      ]]>                                      https://remarkableresults.biz/?p=16506Fri, 22 Jun 2018 04:20:01 -040053:44falsefullA Wide-Open Discussion from Three Aftermarket Technicians on Mentoring, Fundamentals Training and Mentoring Under a Master Technician<br /> <br /> This technician roundtable brings back Matt Fanslow, Bob Heipp, and Peter Landry in our fifth roundtable interview. It is freewheeling, smart and evident that these three are very passionate about their career and industry. <br /> <br /> We discussed technician pay and the need for shop owners to improve their profits, so the industry can pay better. We talked about technicians that take their education and skill set seriously and are constantly pushing to expand on them. They also tossed around the answer to this question: ‘What is a True Master Technician?’ We also talked fundamentals, and specialization and a whole lot more. <br /> <br /> Agree or disagree with these three diagnosticians they’ve got opinions. You be the judge.                                      RR 337: Mandy Pennington from Net Driven – Influence Your Customer in Their Digital HangoutsRR 337: Mandy Pennington from Net Driven – Influence Your Customer in Their Digital HangoutsMandy Pennington is the Director of Internet Marketing at Net Driven, a website and digital marketing provider exclusively dedicated to serving the automotive industry. With nearly a decade of experience in internet marketing, Mandy has worked with hundreds of businesses in industries ranging from local automotive to nationwide e-commerce.

                                      Mandy is also a published freelance writer and a regular contributor to Search Engine People, a digital marketing industry blog. She instructs graduate and undergraduate courses in Communication Arts at Marywood University in Scranton, PA.

                                      Founded in 2007, Net Driven supplies the automotive industry with a comprehensive suite of web presence products including website solutions, Internet marketing services, and social media support. The company’s products are designed by automotive industry veterans to meet the specific needs of the automotive industry. Net Driven’s primary client base is independent automotive businesses including tire dealers, auto repair shops, auto body shops, used car dealers and auto parts retailers.

                                      Key Talking Points:

                                      • Customer Purchase Journey- any touch point customer has with the business. Online- website,  or social media
                                        • Consumers are constantly on different channels to gather information
                                        • Offline- ask customers how they use website, what is easy about it? What is helpful?
                                        • Google analytics data, bounce rates, time on site
                                        • Micro-moments- User behavior: I want to do something, I want to go somewhere, I want to learn something, I want to buy something. How can you make yourself present during all of these micro-moments?
                                        • SEO- Informative content, be able to serve intent, have a local business presence.
                                        • Online reviews- Business that respond to reviews and are active have higher engagement rate with customers. Customers see ongoing dialogue and will be listened to and heard. Perceived as a trustworthy business. More reviews and positive mentions cause more SEO traffic.

                                        • Phone- how the phones are answered
                                        • Waiting room- cleanliness, amenities provided

                                      • Perception vs Reality of Customer Journey
                                        • Work backward to see how clients found you and their experience throughout the process; how can you improve the entire journey? Listen and empathize.
                                        • Become your client’s “Day Maker” even if it’s as simple as coffee machine and comfortable seating. Positive experience.

                                      • Customer Journey Mapping
                                        • How do customers get to know me? What are interactions along the way? Where do they see me online? What do they click on? Which locations do they call first? Email? What are they looking for?
                                        • You are able to see weaknesses in their journey to you
                                          • Start with talking with one customer a day to evaluate, you’ll start to see trends.


                                      • Trends on the rise
                                        • Mobile presence for a website is key, need to have either a responsive or mobile-optimized version available.
                                        • Voice search will become a big component of search. The technology is still developing.


                                      Net Driven Website HERE.

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email

                                      This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                       

                                      ]]>                                      Mandy Pennington is the Director of Internet Marketing at Net Driven, a website and digital marketing provider exclusively dedicated to serving the automotive industry. With nearly a decade of experience in internet marketing, Mandy has worked with hundreds of businesses in industries ranging from local automotive to nationwide e-commerce.

                                      Mandy is also a published freelance writer and a regular contributor to Search Engine People, a digital marketing industry blog. She instructs graduate and undergraduate courses in Communication Arts at Marywood University in Scranton, PA.

                                      Founded in 2007, Net Driven supplies the automotive industry with a comprehensive suite of web presence products including website solutions, Internet marketing services, and social media support. The company’s products are designed by automotive industry veterans to meet the specific needs of the automotive industry. Net Driven’s primary client base is independent automotive businesses including tire dealers, auto repair shops, auto body shops, used car dealers and auto parts retailers.

                                      Key Talking Points:

                                      • Customer Purchase Journey- any touch point customer has with the business. Online- website,  or social media
                                        • Consumers are constantly on different channels to gather information
                                        • Offline- ask customers how they use website, what is easy about it? What is helpful?
                                        • Google analytics data, bounce rates, time on site
                                        • Micro-moments- User behavior: I want to do something, I want to go somewhere, I want to learn something, I want to buy something. How can you make yourself present during all of these micro-moments?
                                        • SEO- Informative content, be able to serve intent, have a local business presence.
                                        • Online reviews- Business that respond to reviews and are active have higher engagement rate with customers. Customers see ongoing dialogue and will be listened to and heard. Perceived as a trustworthy business. More reviews and positive mentions cause more SEO traffic.

                                        • Phone- how the phones are answered
                                        • Waiting room- cleanliness, amenities provided

                                      • Perception vs Reality of Customer Journey
                                        • Work backward to see how clients found you and their experience throughout the process; how can you improve the entire journey? Listen and empathize.
                                        • Become your client’s “Day Maker” even if it’s as simple as coffee machine and comfortable seating. Positive experience.

                                      • Customer Journey Mapping
                                        • How do customers get to know me? What are interactions along the way? Where do they see me online? What do they click on? Which locations do they call first? Email? What are they looking for?
                                        • You are able to see weaknesses in their journey to you
                                          • Start with talking with one customer a day to evaluate, you’ll start to see trends.


                                      • Trends on the rise
                                        • Mobile presence for a website is key, need to have either a responsive or mobile-optimized version available.
                                        • Voice search will become a big component of search. The technology is still developing.


                                      Net Driven Website HERE.

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email

                                      This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                       

                                      ]]>                                      https://remarkableresults.biz/?p=16482Tue, 19 Jun 2018 04:15:02 -040042:23falsefullInfluence your Customers In Their Digital Hangout.<br /> <br /> Mandy Pennington is the Director of Internet Marketing at Net Driven and she brings an array of ideas to improve the influence you have on your customer where they interact with you in their digital world.<br /> <br /> The more listening and empathizing you are engaged with your customers the more effective you can make your marketing and experiences. Be your customer’s ‘Day Maker’. Take ownership of your website and your social media channels so you can influence your customer in those micro-moments. Meet them where they are.<br /> <br /> We talk SEO, your customer purchase journey, and digital marketing trends for 2018 & beyond. We discuss protecting your online Image and the very big push for having a mobile-friendly website. It will make a difference in your digital marketing.                                      RR 336: Bogi Lateiner “On the Road” with the ’57 Chevy MontageRR 336: Bogi Lateiner “On the Road” with the ’57 Chevy MontageBogi Lateiner started her love affair with cars when she was sixteen. She bought an old VW Bug and after multiple bad experiences with repair shops, she enrolled

                                      Bogi and Carm at Buffalo Autorama

                                      In her high school’s auto shop so she could work on her own car. With the help of mentors and books, she did a complete restoration of her beloved bug, building her confidence and her passion for working on cars in the process.

                                      Bogi was pushed from an early age to go to college. She attended Oberlin College with a double major in Women’s Studies and Pre-Law and a minor in Politics. She graduated Phi Beta Kappa in just three years. At first, she had her sights on Harvard Law school, but after really thinking about what she wanted to do with the rest of her life, she made an about-face and moved to Phoenix to attend Universal Technical Institute to be a mechanic.

                                      After graduating from UTI, Bogi had a difficult time finding someone to hire her and finally found a home with BMW Dealerships. There was a lot about working at the dealership that she found frustrating, and after six years Bogi quit her job and started working on friends cars in her driveway. After eighteen months, her reputation as a topnotch mechanic grew to the point where she couldn’t keep up with the workload. So at the age of twenty-nine, she took a huge step and leased a building, hired some employees and officially opened her own shop, 180º Automotive in Phoenix, AZ. Bogi is ASE Master Technician.

                                      All female  ’57 Chevy Montage Build

                                      • Model: 1957 Chevy Pickup
                                      • Engine Choice: BMW S62
                                      • Build Time: January-October, 2017
                                      • Build Location: Phoenix, Arizona
                                      • BMW M5 engine
                                      • Unveil: BASF Booth at SEMA

                                      Who worked on the project:

                                      • Industry professionals
                                      • Car Hobbiest
                                      • Garage Newbies
                                      • 90 women involved

                                      You’ll find Bogi:

                                      • Teaching
                                      • Consulting
                                      • Hosting “All Girls Garage” (since 2012) on the Velocity Channel
                                      • Speaking
                                      • Involved with Tech Force

                                      Bogi’s previous episodes HERE.

                                      Bogisgarage website

                                      180 Degree Automotive Website

                                      Chevy Montage You Tube Channel

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email

                                      This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                      ]]>                                      Bogi Lateiner started her love affair with cars when she was sixteen. She bought an old VW Bug and after multiple bad experiences with repair shops, she enrolled

                                      Bogi and Carm at Buffalo Autorama

                                      In her high school’s auto shop so she could work on her own car. With the help of mentors and books, she did a complete restoration of her beloved bug, building her confidence and her passion for working on cars in the process.

                                      Bogi was pushed from an early age to go to college. She attended Oberlin College with a double major in Women’s Studies and Pre-Law and a minor in Politics. She graduated Phi Beta Kappa in just three years. At first, she had her sights on Harvard Law school, but after really thinking about what she wanted to do with the rest of her life, she made an about-face and moved to Phoenix to attend Universal Technical Institute to be a mechanic.

                                      After graduating from UTI, Bogi had a difficult time finding someone to hire her and finally found a home with BMW Dealerships. There was a lot about working at the dealership that she found frustrating, and after six years Bogi quit her job and started working on friends cars in her driveway. After eighteen months, her reputation as a topnotch mechanic grew to the point where she couldn’t keep up with the workload. So at the age of twenty-nine, she took a huge step and leased a building, hired some employees and officially opened her own shop, 180º Automotive in Phoenix, AZ. Bogi is ASE Master Technician.

                                      All female  ’57 Chevy Montage Build

                                      • Model: 1957 Chevy Pickup
                                      • Engine Choice: BMW S62
                                      • Build Time: January-October, 2017
                                      • Build Location: Phoenix, Arizona
                                      • BMW M5 engine
                                      • Unveil: BASF Booth at SEMA

                                      Who worked on the project:

                                      • Industry professionals
                                      • Car Hobbiest
                                      • Garage Newbies
                                      • 90 women involved

                                      You’ll find Bogi:

                                      • Teaching
                                      • Consulting
                                      • Hosting “All Girls Garage” (since 2012) on the Velocity Channel
                                      • Speaking
                                      • Involved with Tech Force

                                      Bogi’s previous episodes HERE.

                                      Bogisgarage website

                                      180 Degree Automotive Website

                                      Chevy Montage You Tube Channel

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email

                                      This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                      ]]>                                      https://remarkableresults.biz/?p=16456Fri, 15 Jun 2018 04:19:39 -040022:31falsefullBogi Lateiner’s Completed Project: The 1957 Chevy Pick-Up Montage All Female Build.<br /> <br /> Bogi and her all-female team completed this unique project with women team members from all over the country. The truck was unveiled at SEMA 2017.<br /> <br /> Carm met up with Bogi in Buffalo New York at the Autorama, as Bogi took the truck ‘On the Road’ to present the final build to car and truck enthusiasts.<br /> <br /> Get behind the scenes stories and the purpose of project.                                      RR 335: Build Your Own Apprentice Program – Secretary Kelly Schulz & Dwayne MyersRR 335: Build Your Own Apprentice Program – Secretary Kelly Schulz & Dwayne MyersJoin Maryland Labor Secretary Kelly Schulz and Dynamic Automotive’s Dwayne Myers as they discuss the power of apprenticeship! Learn how the state of Maryland and Dynamic Automotive worked together to create an apprenticeship program that helped build Dynamic’s workforce, and how Maryland businesses are embracing apprenticeship programs. Learn how you can follow Dynamic’s lead and grow your own talent with Maryland Apprenticeship.

                                      Talking points:

                                      • Maryland Apprentice Program.
                                        • Received grant for the program from the federal government- Established Regional Navigators and set aside 700k to give back as grants for businesses interested in starting an apprentice program.
                                        • Facilitator, not a recruiter.

                                      • Dwayne Myers-Registered Sponsor.
                                        • For the apprentice, a 3-year program while working full time.
                                          • 2 colleges are eligible for credit courses.
                                          • Work 2,000 hours per year.
                                          • 144 hours of education.

                                        • A registered apprentice program is considered a full-time job.
                                        • There is a structure in these programs but they are good for your business.

                                      • Dwayne Myers Youth Program.
                                        • High school age, 450 hours work/learning, up to 14 months in total.
                                        • Students able to get a taste for the industry to see if they have interest.

                                      • Competency Apprenticeship.
                                        • Allows sponsor and apprentice to gauge certain competency skills.
                                          • Could obtain needed certifications or skill set within a shorter time frame.


                                      • Benefits of having an apprentice program.
                                        • Business is training and molding future employee. An investment in your team.
                                        • Apprentice has the option besides 4-year college education, on the job training and on pay scale based on learned skills.
                                        • What if they leave after training? Answer: What’s making them want to leave?

                                      • Millennial/Apprentice career path mindset.
                                        • How much will they make? When will they make that? What classes are required? Where will they be after the program helps sets a career path?

                                      • All of Dwayne’s technicians are millennials. His senior technicians were promoted to managers.
                                      • This program has filled Dwayne’s pipeline of potential hires.
                                      • Training is the number one retention tool.
                                      • Create your own ‘Talking Points’ postcard when you are at events, are with parents and educators.
                                      • Business perspective:
                                        • Build your workforce.
                                        • Connect talent to the future.
                                        • Plan for team member succession.

                                      • Apprentice perspective:
                                        • Discover their dream job.
                                        • Earn while you learn.
                                        • Get a head start.
                                        • Gain confidence.
                                        • Make new friends.


                                      Maryland Apprenticeship Website

                                      Dwayne Myers previous episodes HERE.

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events    Speaking

                                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                       

                                      ]]>                                      Join Maryland Labor Secretary Kelly Schulz and Dynamic Automotive’s Dwayne Myers as they discuss the power of apprenticeship! Learn how the state of Maryland and Dynamic Automotive worked together to create an apprenticeship program that helped build Dynamic’s workforce, and how Maryland businesses are embracing apprenticeship programs. Learn how you can follow Dynamic’s lead and grow your own talent with Maryland Apprenticeship.

                                      Talking points:

                                      • Maryland Apprentice Program.
                                        • Received grant for the program from the federal government- Established Regional Navigators and set aside 700k to give back as grants for businesses interested in starting an apprentice program.
                                        • Facilitator, not a recruiter.

                                      • Dwayne Myers-Registered Sponsor.
                                        • For the apprentice, a 3-year program while working full time.
                                          • 2 colleges are eligible for credit courses.
                                          • Work 2,000 hours per year.
                                          • 144 hours of education.

                                        • A registered apprentice program is considered a full-time job.
                                        • There is a structure in these programs but they are good for your business.

                                      • Dwayne Myers Youth Program.
                                        • High school age, 450 hours work/learning, up to 14 months in total.
                                        • Students able to get a taste for the industry to see if they have interest.

                                      • Competency Apprenticeship.
                                        • Allows sponsor and apprentice to gauge certain competency skills.
                                          • Could obtain needed certifications or skill set within a shorter time frame.


                                      • Benefits of having an apprentice program.
                                        • Business is training and molding future employee. An investment in your team.
                                        • Apprentice has the option besides 4-year college education, on the job training and on pay scale based on learned skills.
                                        • What if they leave after training? Answer: What’s making them want to leave?

                                      • Millennial/Apprentice career path mindset.
                                        • How much will they make? When will they make that? What classes are required? Where will they be after the program helps sets a career path?

                                      • All of Dwayne’s technicians are millennials. His senior technicians were promoted to managers.
                                      • This program has filled Dwayne’s pipeline of potential hires.
                                      • Training is the number one retention tool.
                                      • Create your own ‘Talking Points’ postcard when you are at events, are with parents and educators.
                                      • Business perspective:
                                        • Build your workforce.
                                        • Connect talent to the future.
                                        • Plan for team member succession.

                                      • Apprentice perspective:
                                        • Discover their dream job.
                                        • Earn while you learn.
                                        • Get a head start.
                                        • Gain confidence.
                                        • Make new friends.


                                      Maryland Apprenticeship Website

                                      Dwayne Myers previous episodes HERE.

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events    Speaking

                                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                       

                                      ]]>                                      https://remarkableresults.biz/?p=16429Tue, 12 Jun 2018 04:18:23 -040048:07falsefullThe Technician Shortage: Build Your Workforce With Your Own Apprentice Program<br /> <br /> This episode provides a solution to growing our own technicians. Dwayne Myers from multi-location Dynamic Automotive in Fredrick, MD shares his apprentice program. Also, the Secretary of Labor from the great state of Maryland, Kelly Schulz, explains how the state was instrumental in Dynamic’s apprentice program and how she is using the influence of Maryland’s Labor department to embrace college training and apprentice programs for skilled trades. You’ll be glad you listened because there are real solutions here that will help you grow your own talent.<br /> <br /> This episode is going to demonstrate how Dwayne Myers worked with and partnered with his state’s Department of Labor and Secretary Kelly Schulz. Secretary Schulz explains the program and the positive outcomes it has been producing. Dwayne explains how he embraced the state's programs and integrated it into his training culture.<br /> <br /> Follow Dwayne’s passion for growing technicians through an apprentice program and consider using your state’s labor department to support your program. Growing your own talent will be the norm. Use this episode as your launch pad and start.                                      RR 334: Deb and Craig Van Batenburg from ACDC – Part 2RR 334: Deb and Craig Van Batenburg from ACDC – Part 2Craig Van Batenburg, AMAM, is the CEO of Automotive Career Development Center [ACDC] and a former repair shop owner.  His wife Deb is his partner and vice-president. Craig is engaged full time in the understanding of the technology used in hybrid and electric cars. His 45 years of automotive experience serves him well.

                                      Talking Points:

                                      • Hybrid training since 2000
                                      • EV training since 2008
                                      • Original Episode 116, May 2016. Previous Episodes HERE.
                                      • Deb writes for AutoInc magazine.
                                      • Craig believes in zero emissions and that climate change is real.
                                      • Technician/students at the high school and college level must learn to work on hybrid and electric cars.
                                      • The transition from ICE,( Internal Combustion Engine) will happen faster than anyone knows. The driver for change will be the cost of a barrel of oil
                                      • Electric vehicles need to get 300-400 range on one charge and only 15 minutes to recharge. That will be a boon for electric vehicles.
                                      • Since 60 Volts will kill you; training on how to handle 400 Volt vehicles is a requirement.
                                      • FEAR Factor:  False Evidence Appearing Real.
                                      • The Future; 30 Years Out:
                                        • Craig wrote an article for AutoInc Magazine titled: “When the Industry Goes All-Electric” (Page 18) Link HERE.
                                        • According to Craig, we will still covet relationships with our customer of the future.
                                        • We will still replace parts in the future and repair some components.
                                        • Today you need 1000 loyal customers to keep one tech busy 52 weeks a year. In the future, Craig believes, you’ll need 10,000 loyal customers to keep one tech busy 52 weeks a year.
                                        • There will be fewer techs and fewer shops.

                                      • EMV: A term Craig created: A combination of electric car, hybrid, hydrogen cell vehicle, a plug-in hybrid.
                                      • Deb and Craig support foster care. Their dream is to get every kid in foster care adopted.
                                      • Craig wants to have his business inherited by his team.

                                      Auto Career Development Center (ACDC) Website.

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events    Speaking

                                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                      ]]>                                      Craig Van Batenburg, AMAM, is the CEO of Automotive Career Development Center [ACDC] and a former repair shop owner.  His wife Deb is his partner and vice-president. Craig is engaged full time in the understanding of the technology used in hybrid and electric cars. His 45 years of automotive experience serves him well.

                                      Talking Points:

                                      • Hybrid training since 2000
                                      • EV training since 2008
                                      • Original Episode 116, May 2016. Previous Episodes HERE.
                                      • Deb writes for AutoInc magazine.
                                      • Craig believes in zero emissions and that climate change is real.
                                      • Technician/students at the high school and college level must learn to work on hybrid and electric cars.
                                      • The transition from ICE,( Internal Combustion Engine) will happen faster than anyone knows. The driver for change will be the cost of a barrel of oil
                                      • Electric vehicles need to get 300-400 range on one charge and only 15 minutes to recharge. That will be a boon for electric vehicles.
                                      • Since 60 Volts will kill you; training on how to handle 400 Volt vehicles is a requirement.
                                      • FEAR Factor:  False Evidence Appearing Real.
                                      • The Future; 30 Years Out:
                                        • Craig wrote an article for AutoInc Magazine titled: “When the Industry Goes All-Electric” (Page 18) Link HERE.
                                        • According to Craig, we will still covet relationships with our customer of the future.
                                        • We will still replace parts in the future and repair some components.
                                        • Today you need 1000 loyal customers to keep one tech busy 52 weeks a year. In the future, Craig believes, you’ll need 10,000 loyal customers to keep one tech busy 52 weeks a year.
                                        • There will be fewer techs and fewer shops.

                                      • EMV: A term Craig created: A combination of electric car, hybrid, hydrogen cell vehicle, a plug-in hybrid.
                                      • Deb and Craig support foster care. Their dream is to get every kid in foster care adopted.
                                      • Craig wants to have his business inherited by his team.

                                      Auto Career Development Center (ACDC) Website.

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events    Speaking

                                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                      ]]>                                      https://remarkableresults.biz/?p=16419Fri, 08 Jun 2018 04:10:01 -040001:01:08falsefullLooking Thirty Years Into the Future<br /> <br /> The evolution of electric, hybrids, hybrid/electric and the internal combustion engine and how we will do business in the future. Deb and Craig Van Batenburg share their view of the pace of tech changes and evolving business models.<br /> <br /> Craig believes in zero emissions and that climate change is real. He feels that students at high school and college level must learn to work on hybrid and electric cars and that the transition from the internal combustion engine will happen faster than anyone knows. The driver for a rapid change will be the cost of a barrel of oil.<br /> <br /> Deb and Craig are sought after speakers and trainers for OE, aftermarket and through worldwide clients. Their training company, Auto Career Development Center (ACDC) is all hands on and only accepts nine students per class.                                      RR 333: Keith Benline & Jeremy O’Neal – 10 Steps to a $1M ShopRR 333: Keith Benline & Jeremy O’Neal – 10 Steps to a $1M ShopThe panel:

                                      Keith Benline has been in the automotive service and repair business for over 26 years. After working as VP with one of the current popular automotive consulting companies and helping shop owners reach their goals, Keith purchased his own automotive repair shop 15 years ago. Keith owns and operates Robert’s Auto Service in San Diego, CA and has one of the largest independent automotive shops in San Diego. Keith has learned the difference between what sounds good in a seminar and what actually works in a hands-on experience in running an automotive repair shop.

                                      Keith has joined Advisorfix, to bring shop owners and service advisors the most current, up to date and affordable service advising and shop owner coaching available in the industry today. Keith lives in Bonsall, CA with his wife Kelly and when he is not running his shop or coaching others, he is helping homeschool and babysitting his grandkids. Keith’s previous episodes HERE.

                                      Jeremy O’Neal  President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop, Freedom Automotive in Hesperia, CA.  Jeremy’s previous episodes HERE.

                                       

                                      Talking points:

                                      • Working smarter not harder as a business owner.
                                        • Being a strong leader.
                                        • Letting go- don’t be afraid to let go and empower your employees, allow mistakes to happen and use as coaching moment.
                                        • Find your strengths and implement while surrounding yourself with people whose strengths are your weaknesses.
                                        • Don’t forget it’s the people that make the business run, always treat them as people, respect them as people.


                                      10 steps to a million-dollar shop

                                      1. Assessment
                                        Current assessment of business- Financial and overall business: What are the numbers? What’s not right? What are the KPIs?
                                      2. Performance goals.
                                        Where do you want to be? What targets do you have? Budget?
                                      3. Service advisors.
                                        SA’s are mini owners, the face of the company, constant contact with customers and technicians. They require assessment tests to discover their strengths and communication styles. Then provide training for constant improvement.
                                      4. Workflow. Shop operations and technicians:
                                        1. Assessing technicians: productivity, diagnostic abilities, keep communication open with service advisors, safety issues and workflow. Keep everyone engaged and empowered as a team.
                                        2. How is work being dispatched? Fairly?
                                        3. Service writer programs, efficient, working right, should it be relooked at?

                                      5. Assessment of operations and staff.
                                        1. Can they do it?
                                        2. Will they do it?
                                        3. Do they want to do it?
                                        4. Operations: Hurting or helping you obtain your goals?

                                      6. Hiring and Keeping Key Team Members.
                                        1. Always Be Recruiting. Build your bench you’ll never know when you are going to need talent.
                                        2. You should be coaching or managing their behavior.
                                        3. The team member should not be surprised if they are let go.

                                      7. HR Compensation Plans and Motivation
                                        1. Knowing your state’s HR laws and requirements before implementing any plan.
                                        2. Check if you’re in compliance with OT and payroll laws.
                                        3. Three tier commission.
                                          1. Sales collected.
                                          2. Authorizations per week.
                                          3. Four stars or less reviews; incentive cut 10%.


                                      8.  Marketing
                                        1. Paying for direct marketing isn’t the only way to market. Try doing something different: Customer gets free oil change vouchers to hand out and earns credit for every voucher used.

                                      9.  Self-Coaching
                                        1. Empower yourself, personal discipline.
                                        2. Earn your freedom.
                                        3. You’ve got to learn this discipline.
                                        4. You do it. Coach yourself. Coach your people. Monitor.

                                      10.  Freedom
                                        1. Finally work outside of your business.


                                      Advisorfix website.

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events    Speaking

                                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                      ]]>                                      The panel:

                                      Keith Benline has been in the automotive service and repair business for over 26 years. After working as VP with one of the current popular automotive consulting companies and helping shop owners reach their goals, Keith purchased his own automotive repair shop 15 years ago. Keith owns and operates Robert’s Auto Service in San Diego, CA and has one of the largest independent automotive shops in San Diego. Keith has learned the difference between what sounds good in a seminar and what actually works in a hands-on experience in running an automotive repair shop.

                                      Keith has joined Advisorfix, to bring shop owners and service advisors the most current, up to date and affordable service advising and shop owner coaching available in the industry today. Keith lives in Bonsall, CA with his wife Kelly and when he is not running his shop or coaching others, he is helping homeschool and babysitting his grandkids. Keith’s previous episodes HERE.

                                      Jeremy O’Neal  President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop, Freedom Automotive in Hesperia, CA.  Jeremy’s previous episodes HERE.

                                       

                                      Talking points:

                                      • Working smarter not harder as a business owner.
                                        • Being a strong leader.
                                        • Letting go- don’t be afraid to let go and empower your employees, allow mistakes to happen and use as coaching moment.
                                        • Find your strengths and implement while surrounding yourself with people whose strengths are your weaknesses.
                                        • Don’t forget it’s the people that make the business run, always treat them as people, respect them as people.


                                      10 steps to a million-dollar shop

                                      1. Assessment
                                        Current assessment of business- Financial and overall business: What are the numbers? What’s not right? What are the KPIs?
                                      2. Performance goals.
                                        Where do you want to be? What targets do you have? Budget?
                                      3. Service advisors.
                                        SA’s are mini owners, the face of the company, constant contact with customers and technicians. They require assessment tests to discover their strengths and communication styles. Then provide training for constant improvement.
                                      4. Workflow. Shop operations and technicians:
                                        1. Assessing technicians: productivity, diagnostic abilities, keep communication open with service advisors, safety issues and workflow. Keep everyone engaged and empowered as a team.
                                        2. How is work being dispatched? Fairly?
                                        3. Service writer programs, efficient, working right, should it be relooked at?

                                      5. Assessment of operations and staff.
                                        1. Can they do it?
                                        2. Will they do it?
                                        3. Do they want to do it?
                                        4. Operations: Hurting or helping you obtain your goals?

                                      6. Hiring and Keeping Key Team Members.
                                        1. Always Be Recruiting. Build your bench you’ll never know when you are going to need talent.
                                        2. You should be coaching or managing their behavior.
                                        3. The team member should not be surprised if they are let go.

                                      7. HR Compensation Plans and Motivation
                                        1. Knowing your state’s HR laws and requirements before implementing any plan.
                                        2. Check if you’re in compliance with OT and payroll laws.
                                        3. Three tier commission.
                                          1. Sales collected.
                                          2. Authorizations per week.
                                          3. Four stars or less reviews; incentive cut 10%.


                                      8.  Marketing
                                        1. Paying for direct marketing isn’t the only way to market. Try doing something different: Customer gets free oil change vouchers to hand out and earns credit for every voucher used.

                                      9.  Self-Coaching
                                        1. Empower yourself, personal discipline.
                                        2. Earn your freedom.
                                        3. You’ve got to learn this discipline.
                                        4. You do it. Coach yourself. Coach your people. Monitor.

                                      10.  Freedom
                                        1. Finally work outside of your business.


                                      Advisorfix website.

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events    Speaking

                                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                      ]]>                                      https://remarkableresults.biz/?p=16395Tue, 05 Jun 2018 04:05:41 -040001:15:34falsefull10 Steps to Build a Profitable Million Dollar Shop<br /> <br /> In the 2018 Vision KC Studio longtime friend of the podcast Jeremy O’Neal from Freedom Automotive and Advisor Fix and shop owner and business trainer/coach, Keith Benline.<br /> <br /> The goal of these 10 steps is to give you the Freedom to have a stronger work-life balance and to lead your people to run your business.<br /> Benline says working smarter not harder as business owner, being a strong leader and don’t be afraid to let go and empower your employees. He also says you need to allow mistakes to happen and use them as a coaching moment. <br /> <br /> Find your strengths and implement while surrounding yourself with people whose strengths are your weaknesses and don’t forget it’s the people that make the business run, always treat them and respect them as people.                                      RR 332: Mort Schwartz – Legacy InterviewRR 332: Mort Schwartz – Legacy InterviewIn the above pictrue from AAPEX 2017, Mort Schwartz on the left along with Carm Capriotto.

                                      If there is one person synonymous with the aftermarket parts industry, that person, clearly, is Mort Schwartz. An engineer by training, receiving two degrees from New York University, Mort Schwartz spent 12 years at Westinghouse Electric Corporation, from 1956 to 1968, rising to the level of Vice President. Schwartz was named president of the distribution group of Maremont Corporation, a manufacturer of muffler and suspension parts, now a part of ArvinMeritor.

                                      Between 1968 and 1999, he served as chairman and CEO of four different automotive aftermarket companies. Mort is a past Board member of parts distributor WORLDPAC, Incorporated. He has served the aftermarket ably for over 40 years. He was chairman of the Automotive Warehouse Distributors Association, the Automotive Parts and Accessories Association, the California Automotive Wholesalers Association, and the California Automotive Task Force. He was instrumental in enacting many changes in the aftermarket industry, particularly in the area of education. He was one of the first aftermarket board members of the National Institute for Automotive Excellence (ASE) and led the way for the aftermarket to embrace certification for both technicians and countermen.

                                      It’s safe to say that if you are even remotely involved in the automotive aftermarket ….. you’ve heard of Mort Schwartz! In 1996, Schwartz founded the Global Automotive Aftermarket Symposium (GAAS), a forum where leaders in the automotive aftermarket industry could come together in one place, at one time, and hear top industry leaders present their points of view about the trends taking place today–and over the next five years. The primary goal of the Symposium, however, was that the net proceeds of the event would be used to fund scholarships for students pursuing careers in the automotive aftermarket. Well over 3,000 students have been beneficiaries of Global Automotive Aftermarket Symposium Scholarships since the program began. GAAS ran for 19 years and was combined with the University of the Aftermarket Foundation and are providing up to 200 – 300 students scholarships per year.

                                      Whenever there is a gathering of aftermarket industry executives, you will most likely find Mort Schwartz as a presenter, panel moderator, or simply as an ambassador and friend. Schwartz received an honorary Doctor of Laws degree from Northwood University in 2007. In addition,  Northwood University has established the Mort Schwartz Fellowship, a scholarship awarded to a student studying Automotive Aftermarket Management.

                                      Invterview talking points:

                                      • Decades of change from three to four step distribution to the e-commerce of today.
                                      • Mort saw the need to bring import parts to the distribution network at his company and asked their domestic supplier to get into import parts.
                                      • Late 40’s/50’s/60’s. The growth of WD’s, (Warehouse Distributions) Jobber’s, Shops with returning Veterans buying/starting small businesses.
                                      • Note : Auto’s became the only major item that could be repaired the same day….by 5 PM. This versus TV’s, appliances, phones, etc.
                                      • That shaped the whole Industry to provide “now” availability of a huge spectrum of parts.
                                      • 60’s/70’s. Use of computers to do purchasing and Inventory control. – Triad/CCI story.
                                      • 70’s/80’s. The growth of Program Groups emulating GPC (NAPA)
                                      • 80’s/90’s. A strategy of owning stores – O’Reilly story. They set the pace for WD’s to own their own stores.
                                      • 90’s/20’s. The growth of two-steppers – WORLDPAC story.
                                      • 20’s/present. Use of the Internet to communicate thru the channels while consolidation increases both vertical and horizontal.
                                      • Manufacturing, distribution and installation consolidation.
                                      • Access to parts is moving at the speed of life.
                                      • Consolidation has been good for the consumer.
                                      • Four major factors that will reshape the aftermarket. CASE.
                                      • Connected
                                      • Autonomous
                                      • Sharing
                                      • Electric
                                      • Adapt and change if you want to survive.
                                      • The power in the industry resides at the service level. A well run dynamic shop owner has his choice on how and who will service him and where he will get his parts.
                                      • Education is different today and is a requirement for sustainable success.
                                      • Mort was a founder of the Global Automotive Aftermarket Symposium (GAAS). They have provided over 3,000 scholarships to students who need the help. 2/3 go to students who want to become technicians.
                                      • Inducted into the Automotive Hall of Fame in 2005

                                      Link to University of the Aftermarket Foundation Scholarship Program: automotivescholarships.com

                                       

                                      Biographical Information and Accomplishments

                                      Current Business Positions

                                      • Partner, Schwartz Advisors 2008 -present
                                      • Trustee, Univ. of the Aftermarket Foundation 1992-present
                                      • Northwood Automotive Aftermarket Board 2003-present

                                      Past Business Positions

                                      • Director, WORLDPAC 2005-2013
                                      • Director, Autovia 1998-2001
                                      • Director, Java City Coffee 1995-2000
                                      • Chairman, Thermo King of Northern California 1986-1999
                                      • Chairman, Strauss Discount Auto 1990-1998, Director 2000-2004
                                      • Chairman, Import Parts America 1985-1 990
                                      • Chairman, Chanslor & Lyon 1975-1985
                                      • President, Distribution Group, Maremont Corp. 1968-1975
                                      • Vice President, Westinghouse Electric Corp. 1956-1968
                                      • Director, CarQuest 1976-1985
                                      • Director, Office Club 1985-1991
                                      • Director, Illinois Auto Electric 1978-1994
                                      • Director, Hospital Systems 1991-1994
                                      • Director, Auto Parts Club 1990-1995

                                      Past Industry Positions

                                      • Chairman/Founder, Global Automotive Aftermarket Symposium 1996-2005
                                      • Chairman, Aftermarket Financial Symposium 2005
                                      • Director, Automotive Hall of Fame 1988-2005
                                      • Director, Automotive Aftermarket Industries Association (AAIA) 1999-2004
                                      • Chairman, Aftermarket eForum 2001 -2003
                                      • Chairman, Automotive Parts and Accessories Association 1996-1998
                                      • Chairman, California Automotive Wholesalers’ Association 1993-1994
                                      • Chairman/Founder, California Automotive Task Force 1978- 1983 (CARB)
                                      • Director, National Institute for Automotive Service Excellence 1976-1982 ASE
                                      • Trustee, National Automotive Technicians Foundation 1982-1984

                                      Industry Awards

                                      • Automotive Hall of Fame Induction 2005
                                      • AWDA Martin Fromm Lifetime Achievement Award 2003
                                      • ASAAA Honorary Membership 2002
                                      • Mort Schwartz Fellowship, Northwood University 2000
                                      • APAA Executive of the Year 1998
                                      • AWDA University Founders Award 1996
                                      • Automotive Hall of Fame Distinguished Service Citation 1992
                                      • CAWA Outstanding Service Award 1987
                                      • ASC Presidents Award 1982
                                      • Motor Magazine Warehouse Distributor of the Year Award 1981
                                      • AWDA Man of the Year Award and MEMA Triangle Award 1980
                                      • ASC Industry Award 1978
                                      • Northwood Institute Automotive Education Award 1976
                                      • AWDA Memorial Scholarship Award 1975

                                      Former Positions

                                      • Captain, US Army Corps of Engineers
                                      • Instructor, Rutgers University
                                      • Degrees: BIE and MIE, New York University
                                      • Doctor of Laws, Honoris CAUSA, Northwood University 2007

                                       

                                      Be socially involved and in touch with the show:

                                      Facebook  Twitter  Linked In  Email  Events  Speaking

                                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                      ]]>                                      In the above pictrue from AAPEX 2017, Mort Schwartz on the left along with Carm Capriotto.

                                      If there is one person synonymous with the aftermarket parts industry, that person, clearly, is Mort Schwartz. An engineer by training, receiving two degrees from New York University, Mort Schwartz spent 12 years at Westinghouse Electric Corporation, from 1956 to 1968, rising to the level of Vice President. Schwartz was named president of the distribution group of Maremont Corporation, a manufacturer of muffler and suspension parts, now a part of ArvinMeritor.

                                      Between 1968 and 1999, he served as chairman and CEO of four different automotive aftermarket companies. Mort is a past Board member of parts distributor WORLDPAC, Incorporated. He has served the aftermarket ably for over 40 years. He was chairman of the Automotive Warehouse Distributors Association, the Automotive Parts and Accessories Association, the California Automotive Wholesalers Association, and the California Automotive Task Force. He was instrumental in enacting many changes in the aftermarket industry, particularly in the area of education. He was one of the first aftermarket board members of the National Institute for Automotive Excellence (ASE) and led the way for the aftermarket to embrace certification for both technicians and countermen.

                                      It’s safe to say that if you are even remotely involved in the automotive aftermarket ….. you’ve heard of Mort Schwartz! In 1996, Schwartz founded the Global Automotive Aftermarket Symposium (GAAS), a forum where leaders in the automotive aftermarket industry could come together in one place, at one time, and hear top industry leaders present their points of view about the trends taking place today–and over the next five years. The primary goal of the Symposium, however, was that the net proceeds of the event would be used to fund scholarships for students pursuing careers in the automotive aftermarket. Well over 3,000 students have been beneficiaries of Global Automotive Aftermarket Symposium Scholarships since the program began. GAAS ran for 19 years and was combined with the University of the Aftermarket Foundation and are providing up to 200 – 300 students scholarships per year.

                                      Whenever there is a gathering of aftermarket industry executives, you will most likely find Mort Schwartz as a presenter, panel moderator, or simply as an ambassador and friend. Schwartz received an honorary Doctor of Laws degree from Northwood University in 2007. In addition,  Northwood University has established the Mort Schwartz Fellowship, a scholarship awarded to a student studying Automotive Aftermarket Management.

                                      Invterview talking points:

                                      • Decades of change from three to four step distribution to the e-commerce of today.
                                      • Mort saw the need to bring import parts to the distribution network at his company and asked their domestic supplier to get into import parts.
                                      • Late 40’s/50’s/60’s. The growth of WD’s, (Warehouse Distributions) Jobber’s, Shops with returning Veterans buying/starting small businesses.
                                      • Note : Auto’s became the only major item that could be repaired the same day….by 5 PM. This versus TV’s, appliances, phones, etc.
                                      • That shaped the whole Industry to provide “now” availability of a huge spectrum of parts.
                                      • 60’s/70’s. Use of computers to do purchasing and Inventory control. – Triad/CCI story.
                                      • 70’s/80’s. The growth of Program Groups emulating GPC (NAPA)
                                      • 80’s/90’s. A strategy of owning stores – O’Reilly story. They set the pace for WD’s to own their own stores.
                                      • 90’s/20’s. The growth of two-steppers – WORLDPAC story.
                                      • 20’s/present. Use of the Internet to communicate thru the channels while consolidation increases both vertical and horizontal.
                                      • Manufacturing, distribution and installation consolidation.
                                      • Access to parts is moving at the speed of life.
                                      • Consolidation has been good for the consumer.
                                      • Four major factors that will reshape the aftermarket. CASE.
                                      • Connected
                                      • Autonomous
                                      • Sharing
                                      • Electric
                                      • Adapt and change if you want to survive.
                                      • The power in the industry resides at the service level. A well run dynamic shop owner has his choice on how and who will service him and where he will get his parts.
                                      • Education is different today and is a requirement for sustainable success.
                                      • Mort was a founder of the Global Automotive Aftermarket Symposium (GAAS). They have provided over 3,000 scholarships to students who need the help. 2/3 go to students who want to become technicians.
                                      • Inducted into the Automotive Hall of Fame in 2005

                                      Link to University of the Aftermarket Foundation Scholarship Program: automotivescholarships.com

                                       

                                      Biographical Information and Accomplishments

                                      Current Business Positions

                                      • Partner, Schwartz Advisors 2008 -present
                                      • Trustee, Univ. of the Aftermarket Foundation 1992-present
                                      • Northwood Automotive Aftermarket Board 2003-present

                                      Past Business Positions

                                      • Director, WORLDPAC 2005-2013
                                      • Director, Autovia 1998-2001
                                      • Director, Java City Coffee 1995-2000
                                      • Chairman, Thermo King of Northern California 1986-1999
                                      • Chairman, Strauss Discount Auto 1990-1998, Director 2000-2004
                                      • Chairman, Import Parts America 1985-1 990
                                      • Chairman, Chanslor & Lyon 1975-1985
                                      • President, Distribution Group, Maremont Corp. 1968-1975
                                      • Vice President, Westinghouse Electric Corp. 1956-1968
                                      • Director, CarQuest 1976-1985
                                      • Director, Office Club 1985-1991
                                      • Director, Illinois Auto Electric 1978-1994
                                      • Director, Hospital Systems 1991-1994
                                      • Director, Auto Parts Club 1990-1995

                                      Past Industry Positions

                                      • Chairman/Founder, Global Automotive Aftermarket Symposium 1996-2005
                                      • Chairman, Aftermarket Financial Symposium 2005
                                      • Director, Automotive Hall of Fame 1988-2005
                                      • Director, Automotive Aftermarket Industries Association (AAIA) 1999-2004
                                      • Chairman, Aftermarket eForum 2001 -2003
                                      • Chairman, Automotive Parts and Accessories Association 1996-1998
                                      • Chairman, California Automotive Wholesalers’ Association 1993-1994
                                      • Chairman/Founder, California Automotive Task Force 1978- 1983 (CARB)
                                      • Director, National Institute for Automotive Service Excellence 1976-1982 ASE
                                      • Trustee, National Automotive Technicians Foundation 1982-1984

                                      Industry Awards

                                      • Automotive Hall of Fame Induction 2005
                                      • AWDA Martin Fromm Lifetime Achievement Award 2003
                                      • ASAAA Honorary Membership 2002
                                      • Mort Schwartz Fellowship, Northwood University 2000
                                      • APAA Executive of the Year 1998
                                      • AWDA University Founders Award 1996
                                      • Automotive Hall of Fame Distinguished Service Citation 1992
                                      • CAWA Outstanding Service Award 1987
                                      • ASC Presidents Award 1982
                                      • Motor Magazine Warehouse Distributor of the Year Award 1981
                                      • AWDA Man of the Year Award and MEMA Triangle Award 1980
                                      • ASC Industry Award 1978
                                      • Northwood Institute Automotive Education Award 1976
                                      • AWDA Memorial Scholarship Award 1975

                                      Former Positions

                                      • Captain, US Army Corps of Engineers
                                      • Instructor, Rutgers University
                                      • Degrees: BIE and MIE, New York University
                                      • Doctor of Laws, Honoris CAUSA, Northwood University 2007

                                       

                                      Be socially involved and in touch with the show:

                                      Facebook  Twitter  Linked In  Email  Events  Speaking

                                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                      ]]>                                      https://remarkableresults.biz/?p=16359Fri, 01 Jun 2018 02:30:00 -040048:07falsefullLegacy Aftermarket Leader is Passionate for Educating Our Youth. Mort Schwartz is a legacy leader in the automotive aftermarket. He brought vision to many exciting programs and companies that are stoic brands of our industry. For years, Mort had a large influence with the way parts got to market. He was one of the original founders of Carquest, former Chairman, and CEO of Strauss Discount Auto, Import Parts of America, Thermo King of Northern California and Chanslor &amp; Lyon. He is currently a Trustee of the University of the Aftermarket Foundation that awards scholarships to students who show a desire to work in the automotive. He was a past Director of WORLDPAC, past Chairman of the APAA, AWDA and CAWA and founder of the Global Automotive Aftermarket Symposium (GAAS), and inducted into the Automotive Hall of Fame. I’ve listed more distinguished positions and honors of Mort’s on the show notes page. Mort Schwartz realized years ago that the service professional needed the support, marketing, inventory, service, and training, from their supplier, to drive their success; and he set out to deliver just that.                                      RR 331: Kelly Bennett – ‘Kelly The Coach’RR 331: Kelly Bennett – ‘Kelly The Coach’Kelly Bennett brings 31 years of experience in training tens of thousands of shop owners/managers and employees. His career has taken him to all 50 US states and all across Canada dozens of times.

                                      Kelly has taught hundreds of workshops for every major parts supplier in North America; WORLDPAC, CARQUEST, NAPA, Bosch, O’Rileys, AC Delco, Factory Motor Parts, Uni-select,  Bumper to Bumper, and others. He has spoken at CARS, Vision, NAPA Expos, ASA events in Chicago, Seattle, Arizona, Las Vegas and Atlanta among others.

                                      His “Management SOS” article in Canadian Technician magazine has provided guidance for the automotive industry for over 8 years.

                                      His passion for the automotive industry drives his engaged training style. He gives his clients proven methods & strategies that will have a positive, lasting, impact on their operation. Kelly says, “Its all about implementation.”

                                      Talking points:

                                      • “It’s different here”.
                                        • A common excuse for shops in every corner of the country.
                                        • Blaming the outside (weather, location, economy etc) when simple fix most of the time is management.

                                      • American Dream.
                                        • Work hard to buy toys you never have time for.

                                      • Value of having a trainer/coach.
                                        • Coaches inspire, educate, advise, hold owners accountable and want to see improvement
                                        • Ignorance is simply not knowing what you don’t know, it is not stupidity.
                                        • It is OK to say you don’t know.

                                      • The average independent repair shop is doing 50% of potential
                                      • Three percent of Americans and Canadians are self-employed.
                                      • Bermuda Triangle.
                                        • 4 human contacts.
                                          • Customer, advisor, tech, owner.
                                          • Who’s in the middle? Advisor, they communicate with customers/techs/owner.
                                          • Reduce the stress of being in middle.


                                      • Be prepared for customers that shop prices.
                                        • Ask warranty.
                                        • Ask quality of the part.

                                      • Educate and Advise your customer what is in their best interest.
                                      • Win. Win. Win. Win. Win.
                                        • Customer: If they don’t win they’re not coming back.
                                        • Business: If it doesn’t win it won’t be in business.
                                        • Employees: Not just grunt work.
                                        • Vendor: Loyal to the vendor, the vendor will be loyal back and go the extra mile.
                                        • Shop Owner: Not same as the business, the owner needs to win and earn too.


                                      Kelly The Coach Website

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events    Speaking

                                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                      ]]>                                      Kelly Bennett brings 31 years of experience in training tens of thousands of shop owners/managers and employees. His career has taken him to all 50 US states and all across Canada dozens of times.

                                      Kelly has taught hundreds of workshops for every major parts supplier in North America; WORLDPAC, CARQUEST, NAPA, Bosch, O’Rileys, AC Delco, Factory Motor Parts, Uni-select,  Bumper to Bumper, and others. He has spoken at CARS, Vision, NAPA Expos, ASA events in Chicago, Seattle, Arizona, Las Vegas and Atlanta among others.

                                      His “Management SOS” article in Canadian Technician magazine has provided guidance for the automotive industry for over 8 years.

                                      His passion for the automotive industry drives his engaged training style. He gives his clients proven methods & strategies that will have a positive, lasting, impact on their operation. Kelly says, “Its all about implementation.”

                                      Talking points:

                                      • “It’s different here”.
                                        • A common excuse for shops in every corner of the country.
                                        • Blaming the outside (weather, location, economy etc) when simple fix most of the time is management.

                                      • American Dream.
                                        • Work hard to buy toys you never have time for.

                                      • Value of having a trainer/coach.
                                        • Coaches inspire, educate, advise, hold owners accountable and want to see improvement
                                        • Ignorance is simply not knowing what you don’t know, it is not stupidity.
                                        • It is OK to say you don’t know.

                                      • The average independent repair shop is doing 50% of potential
                                      • Three percent of Americans and Canadians are self-employed.
                                      • Bermuda Triangle.
                                        • 4 human contacts.
                                          • Customer, advisor, tech, owner.
                                          • Who’s in the middle? Advisor, they communicate with customers/techs/owner.
                                          • Reduce the stress of being in middle.


                                      • Be prepared for customers that shop prices.
                                        • Ask warranty.
                                        • Ask quality of the part.

                                      • Educate and Advise your customer what is in their best interest.
                                      • Win. Win. Win. Win. Win.
                                        • Customer: If they don’t win they’re not coming back.
                                        • Business: If it doesn’t win it won’t be in business.
                                        • Employees: Not just grunt work.
                                        • Vendor: Loyal to the vendor, the vendor will be loyal back and go the extra mile.
                                        • Shop Owner: Not same as the business, the owner needs to win and earn too.


                                      Kelly The Coach Website

                                       

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events    Speaking

                                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                      ]]>                                      https://remarkableresults.biz/?p=16341Tue, 29 May 2018 03:31:28 -040053:09falsefullIt’s Different Here; An Overused Excuse.<br /> <br /> Business coach and trainer Kelly Bennett known in the industry as Kelly the Coach brings light to the most common excuse he hears. ‘The universal excuse, that shop owners give when they are struggling to find success, You Don’t Understand; It’s Different Here.’<br /> <br /> Kelly also shares a concept called ‘The American Dream’, the role of a business coach, the four points of contact in a service business and the five wins necessary to find your success.<br /> <br /> Kelly says that the average independent repair shop is doing 50% of their potential and he says you must be prepared for customers that shop prices. You need to talk warranty and quality with them. It is important to educate and advise your customer what is in their best interest.                                      RR 330: Dave Macholz – Academic Chair of Suffolk County College Automotive TechnologyRR 330: Dave Macholz – Academic Chair of Suffolk County College Automotive TechnologyDave Macholz is the Academic Chair of the Automotive Technology program at Suffolk County Community College, the largest Community College in the State of New York.

                                      Dave began his career as a Technician at the age of fifteen and worked as a tech while pursuing a degree at CUNY Queens College. After College Dave owned and operated his own shop and continued to work as a Technician until being hired as a full-time High School Automotive Teacher at Eastern Suffolk BOCES in Oakdale NY.

                                      Dave served as the lead instructor for the AYES Automotive program at ES BOCES for several years before leaving to take a position as a full time Instructor at Suffolk County Community College in Selden, NY where he currently Chairs the Fiat Chrysler MOPAR CAP Local, General Motors ASEP, Honda PACT, Subaru U, Toyota T-TEN, and general automotive programs.

                                      Dave is an instructor and program consultant for Worlpac where he teaches and manages a team of Asian market vehicle technical trainers. In addition to his instructional background, Dave writes technical articles for Motor Age Magazine, serves on several industry and publishing company advisory boards and is an advocate for continuing automotive education for working automotive professionals.

                                      Talking points:

                                      • Dave grew up in his grandfather’s shop.
                                      • Suffolk County Community College on Long Island, New York is in its 30 th Year.
                                      • There are over 6,000 registered shops on Long Island.
                                      • How do we Improve enrollment in automotive technology college or automotive post-secondary schools?
                                        • Need to first communicate the need for techs which starts in schools
                                          • Middle school, high school, BOCES (Board of Cooperative Educational; Services in New York provides school districts with shared skilled trades courses)

                                        • It starts with parents.
                                          • If the parent’s perception that the automotive industry isn’t the right path for their child, then students never consider it as a career.


                                      • Students starting their career in the automotive.
                                        • Initial pay is lower than most careers, $12/hr, required to have own tools. This needs to change.
                                        • The Industry needs to start with a pay progression process along with pay scale that follows that progression.
                                        • Too many students are not doing challenging work after two years and they lose interest in their chosen career. We must take on this task to challenge our future techs.

                                      • Mentors are necessary to help students into their new career.
                                        • Key for the student to become successful.
                                        • Shops needs to commit to cost in training.
                                        • Mentoring is a skill and needs to be learned.
                                          • Most senior person in the shop is not necessarily the best choice for being a Mentor.

                                        • There will be a charge involved in mentoring young people. The shop must come to that realization.

                                      • Rethink automotive industry.
                                        • From training, certifications, and continuing education.
                                        • New business models may be considered.
                                        • With technology changing in cars you need a next level technician.

                                      • Internships
                                        • First semester- vet skills
                                        • Second semester in the first year- 80 hours spring semester, 400 hours over summer, 80-160 fall semester, graduation about 100% of interns are working. 60% dealerships, 40% independent shops.

                                      • Post-secondary must follow up with industry to verify students career pathing and learn about any changes to the program to better prepare and keep student employed.
                                      • Capital budgets for public college and the need for improvement.
                                        • 70-80% is faculty salary and benefits.
                                        • Need to get creative for funding- grants, donations.
                                        • Facility upgrades need to be considered because of the demand of the industry.
                                        • The need of industry is so great which is sparking interest from colleges to help fill industry’s employment needs. That is what community colleges do.
                                        • Grants are important to find funding.
                                        • In-kind donations are also important for his program.
                                        • Key to funding is involvement from industry.

                                      • Future of collegiate automotive training
                                        • With ever-changing technology, require trainees to have elevated reading skills, comprehension, critical thinking and soft skills


                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events    Speaking

                                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                      ]]>                                      Dave Macholz is the Academic Chair of the Automotive Technology program at Suffolk County Community College, the largest Community College in the State of New York.

                                      Dave began his career as a Technician at the age of fifteen and worked as a tech while pursuing a degree at CUNY Queens College. After College Dave owned and operated his own shop and continued to work as a Technician until being hired as a full-time High School Automotive Teacher at Eastern Suffolk BOCES in Oakdale NY.

                                      Dave served as the lead instructor for the AYES Automotive program at ES BOCES for several years before leaving to take a position as a full time Instructor at Suffolk County Community College in Selden, NY where he currently Chairs the Fiat Chrysler MOPAR CAP Local, General Motors ASEP, Honda PACT, Subaru U, Toyota T-TEN, and general automotive programs.

                                      Dave is an instructor and program consultant for Worlpac where he teaches and manages a team of Asian market vehicle technical trainers. In addition to his instructional background, Dave writes technical articles for Motor Age Magazine, serves on several industry and publishing company advisory boards and is an advocate for continuing automotive education for working automotive professionals.

                                      Talking points:

                                      • Dave grew up in his grandfather’s shop.
                                      • Suffolk County Community College on Long Island, New York is in its 30 th Year.
                                      • There are over 6,000 registered shops on Long Island.
                                      • How do we Improve enrollment in automotive technology college or automotive post-secondary schools?
                                        • Need to first communicate the need for techs which starts in schools
                                          • Middle school, high school, BOCES (Board of Cooperative Educational; Services in New York provides school districts with shared skilled trades courses)

                                        • It starts with parents.
                                          • If the parent’s perception that the automotive industry isn’t the right path for their child, then students never consider it as a career.


                                      • Students starting their career in the automotive.
                                        • Initial pay is lower than most careers, $12/hr, required to have own tools. This needs to change.
                                        • The Industry needs to start with a pay progression process along with pay scale that follows that progression.
                                        • Too many students are not doing challenging work after two years and they lose interest in their chosen career. We must take on this task to challenge our future techs.

                                      • Mentors are necessary to help students into their new career.
                                        • Key for the student to become successful.
                                        • Shops needs to commit to cost in training.
                                        • Mentoring is a skill and needs to be learned.
                                          • Most senior person in the shop is not necessarily the best choice for being a Mentor.

                                        • There will be a charge involved in mentoring young people. The shop must come to that realization.

                                      • Rethink automotive industry.
                                        • From training, certifications, and continuing education.
                                        • New business models may be considered.
                                        • With technology changing in cars you need a next level technician.

                                      • Internships
                                        • First semester- vet skills
                                        • Second semester in the first year- 80 hours spring semester, 400 hours over summer, 80-160 fall semester, graduation about 100% of interns are working. 60% dealerships, 40% independent shops.

                                      • Post-secondary must follow up with industry to verify students career pathing and learn about any changes to the program to better prepare and keep student employed.
                                      • Capital budgets for public college and the need for improvement.
                                        • 70-80% is faculty salary and benefits.
                                        • Need to get creative for funding- grants, donations.
                                        • Facility upgrades need to be considered because of the demand of the industry.
                                        • The need of industry is so great which is sparking interest from colleges to help fill industry’s employment needs. That is what community colleges do.
                                        • Grants are important to find funding.
                                        • In-kind donations are also important for his program.
                                        • Key to funding is involvement from industry.

                                      • Future of collegiate automotive training
                                        • With ever-changing technology, require trainees to have elevated reading skills, comprehension, critical thinking and soft skills


                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events    Speaking

                                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                      ]]>                                      https://remarkableresults.biz/?p=16330Fri, 25 May 2018 03:32:49 -040043:29falsefullHow Do We Educate and Integrate Our Young People into a Career as Automotive Technicians?<br /> <br /> My guest is Dave Macholz, the Academic Chair at the automotive technology program at Suffolk County Community College on Long Island, NY. The automotive program has been active for over 30 years. Dave has an independent aftermarket history and is very transparent about the current and future value of training our future technicians.<br /> <br /> We cover a large breadth of topics including funding, graduation rates, mentoring, improving enrollment, internships and capital spending to keep our colleges current with new technology. Stuff you need to know and get involved with.<br /> <br /> You will benefit from this discussion. The more you know about the grassroots issues we face the better you be able to help solve them. With your help, the future is bright.                                      RR 329: Tom Ham Part 2 – Automotive Management NetworkRR 329: Tom Ham Part 2 – Automotive Management NetworkTom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network an 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late 60’s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.

                                      Talking points:

                                      • It is easy to ignore the fundamentals that make the big difference in business. It is like the basics of block and tackling, a sports analogy.
                                        • When we were young, we were always told by our baseball coach to keep your eye on the ball. Same concept as being sure you are focused on the fundamentals of your business.

                                      • Systems are mandatory for a successful business, shop management software is the ultimate system. As the owner of AMN Tom has done extensive research on SMS systems and shares his finding with his membership.
                                      • Systems are so important because your people communicate differently. Every team member has different priorities on methodology and quality. That is why having clearly defined processes as ‘the rule’, makes for a strong company singing from the same hymnal.
                                      • Checklists are the way to keep the fundaments in check.
                                      • Great systems only work if you have good people who understand and appreciate the discipline.
                                      • Once or twice a year, have every employee create a wish list – then make sure you do at least 1 or 2 things on each person’s list.
                                      • Advise on changing an employee’s behavior. You must manage incremental improvements.
                                      • As long as we are moving the ball in the right direction, we are winning – every play can’t be a touchdown.
                                      • It’s the lack of sticking to the basics/fundamentals that cause failure, not the complex issues.
                                      • Having a home office is a great idea to split your time commitment. You may find you get more done at your home office. You get out of the fire pit.
                                      • Three questions to discover if you can pull your day-to-day responsibility to the business:
                                        • Is your team doing anything illegal or immoral?
                                        • Are your customers happy?
                                        • Is the business profitable?

                                      • AMN surveys are there for management resources.

                                      Automotive Management Network Website

                                      Auto Centric Automotive Repair Website

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events    Speaking

                                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                      ]]>                                      Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network an 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late 60’s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Discover Tom’s previous episodes HERE.

                                      Talking points:

                                      • It is easy to ignore the fundamentals that make the big difference in business. It is like the basics of block and tackling, a sports analogy.
                                        • When we were young, we were always told by our baseball coach to keep your eye on the ball. Same concept as being sure you are focused on the fundamentals of your business.

                                      • Systems are mandatory for a successful business, shop management software is the ultimate system. As the owner of AMN Tom has done extensive research on SMS systems and shares his finding with his membership.
                                      • Systems are so important because your people communicate differently. Every team member has different priorities on methodology and quality. That is why having clearly defined processes as ‘the rule’, makes for a strong company singing from the same hymnal.
                                      • Checklists are the way to keep the fundaments in check.
                                      • Great systems only work if you have good people who understand and appreciate the discipline.
                                      • Once or twice a year, have every employee create a wish list – then make sure you do at least 1 or 2 things on each person’s list.
                                      • Advise on changing an employee’s behavior. You must manage incremental improvements.
                                      • As long as we are moving the ball in the right direction, we are winning – every play can’t be a touchdown.
                                      • It’s the lack of sticking to the basics/fundamentals that cause failure, not the complex issues.
                                      • Having a home office is a great idea to split your time commitment. You may find you get more done at your home office. You get out of the fire pit.
                                      • Three questions to discover if you can pull your day-to-day responsibility to the business:
                                        • Is your team doing anything illegal or immoral?
                                        • Are your customers happy?
                                        • Is the business profitable?

                                      • AMN surveys are there for management resources.

                                      Automotive Management Network Website

                                      Auto Centric Automotive Repair Website

                                      Be socially involved and in touch with the show:
                                      Facebook   Twitter   Linked In   Email    Events    Speaking

                                      This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                      Download the Remarkable Results Radio listening APP for your smart device:

                                       

                                       

                                       

                                      ]]>                                      https://remarkableresults.biz/?p=16303Tue, 22 May 2018 03:36:30 -040037:17falsefullFundamentals, Systems, People Development and How to Work From Home<br /> <br /> Tom Ham has been a great contributor to the podcast and with his years of experience as a shop owner and chief conductor at Automotive Management Network, he has a perspective and/or opinion on all aspects of running a successful and professional automotive service business. <br /> <br /> We’re going to talk about basic block and tackling, the power of good systems and procedures, because if your not your dying. Also, hear about a clever idea to extract business improving ideas from your team and three questions to ask yourself to discover if you can start to walk away and work away from your business.                                      RR 328: Trained By Techs – Martino, Kline, Culotta, Miller, BrandtRR 328: Trained By Techs – Martino, Kline, Culotta, Miller, BrandtThe panel:

                                      Brin Kline is owner of Assured Auto Works in Melbourne, FL.  His career in automotive repair spans 17 years with nearly 8 years as an owner.

                                      Brin knows that the automotive repair industry is ever changing.  Diagnosing and repairing automobiles of today have many more requirements for up to date training than they did in years past.  Today, a technician must network with and befriend other likeminded individuals, commit a lot of their personal time to craft their skills so they can confidently, efficiently and accurately diagnose the issues that they face on a daily basis.

                                      Brin’s journey to becoming an advocate for improving the automotive repair industry at the national level began when he started to attend conferences and training.  At these events, he rubbed shoulders with amazing people who, recognize the need for a national automotive repair industry step-by-step protocol for entry-level recruitment and training, continuing education events, and conferences, sharing of case studies, and helping businesses grow.

                                      One of Brin’s favorite professional moments was being able to attend the 2016 Spring NASTF meeting at the Sheraton in Overland Park, KS. The topic was attracting and retaining technicians.

                                      Brin feels that being a shop owner of a company with great potential is not what gives him a voice. He believes that being an enlightened industry professional is what gives him a voice.

                                      Enlightenment through training, networking with like-minded professionals, collaborating, sharing ideas, knowledge and our experiences with each other, removing pride and egos, getting involved, receiving help and helping each other is the way to a better future and a better industry.

                                      Brin enjoys building case studies for most of the issues that he diagnoses. He has plans of sharing them with training companies, trade magazines and at some point, possibly presenting them himself. Find previous episodes featuring Brin HERE.

                                      Chris Martino has spent 20 years behind a wrench. He currently works at Skumi Garage in Huntington NY, Chris spent the last 4 years retraining in electrical diagnosis with a heavy emphasis on lab scope usage and theory. Chris bought hi first business when he was 22. and ran it until 2008, when the crash happened. His current focus is on European vehicles.

                                      Chris started sweeping floors in his local repair shop right after high school. After fixing his first vehicle he became hooked on auto repair. He watched every job being done and jumped in when he could. At the end of the day Chris would run through the whole day over in his head to figure how he could improve it the next time. He pushed himself to become the absolute best at everything he did. When Chris bought his own place, he had to give himself a crash course in diagnostics. He did the best he thought he was capable of.

                                      After Chris closed his business down, he started to realize that his way of doing things was not the way to go. He was no longer happy with being “kinda sure” a car was diagnosed properly. He knew nothing of training in his area, so he hopped online. There was so much information available, and he absorbed it like a sponge.

                                      Chris heard about the 2017 CAN conference on a youtube video. He knew he had to go. It was there that he met the group that would become the Trained By Techs team. Tomi Olivia, Brin Kline, Brian Culotta, Justin Miller, Tanner Brandt, Richard Falco, Mike Robinson and others. They talked about some of the frustrations and shortcomings of the current generation of training. After a discussion online, in which it became clear that some people weren’t familiar with a certain testing technique, what was to become TBT was born. Justin Miller put everything in motion. He shot a short video and put it online and it caught fire. The response was great. They all got together and came up with a game plan, and the rest of the story is history.

                                      Vision 2018 came around, and Chris wanted to attend. Unfortunately, financial problems came up and he just didn’t have the money to attend. Justin Miller donated some money towards the fee, the rest of the guys came together and raised the money for airfare and hotel etc. This is what the group is about. Different people coming together from all around the country to make our industry better as a whole. Chris says,  no ego, no drama.

                                      Justin Miller is the owner of JM Diagnostics from Salt Lake City, Utah and an ASE designated Master Technician. He has paid his dues and worked in the automotiveindustry for almost 25 years now. He realized some years back that his body was not going to hold up much longer at the physical pace he had become accustomed to. Seeing it difficult to change careers completely, he decided to invest in his natural diagnostic abilities within the same industry. This internal drive he possesses has made him the top technician that he is today. “How” and “why” are the questions he constantly asks himself and must find the answers to.

                                      A little over 2 years ago, he reached out to his peers in social media for help finding training events. It became clear that he must attend Vision in Kansas City. That event changed him. A class that he attended, taught by John Thornton, opened his eyes to so much more than he ever dreamed. He absorbed as much as he could but needed more!

                                      Understanding the imminent shift in the industry, he began a knowledge quest and attended as many training events as he could; including CAN in Chicago in 2016 & 2017, AVI/APEX/SEMA in Las Vegas, ATE in Seattle, Automechanika in Chicago and Vision again in 2017.

                                      At Automechanika held in Chicago in 2017, he met a diverse group of like-minded individuals. They agreed to keep in touch and communicate until they would be joined again at the next CAN Conference. They began networking and talking on a daily basis.

                                      All this time, Justin was devoting many hours helping other technicians posting in Facebook groups looking for direction. As Justin was making suggestions for a particular posting, another person didn’t understand the testing procedure Justin was describing.

                                      In an attempt to make it clear for everyone involved, he decided to make a video ;to clearly show how the test is completed. The response was surprising; he received great feedback and requests for more videos from his peers. At this time he approached his group with an opportunity to join him in making videos from their own experiences.

                                      This group together has formed “Trained by Techs” and is producing videos in a wide variety of subjects to help the common technician expand their personal knowledge. It is apparent for those searching, that certain information is not easily accessible for the average technician. Understanding that many are greater than one, together they are striving to improve the industry and the stigma associated with “auto mechanics”.

                                      Brian Culotta lives in Willoughby, Ohio and works at Dave’s Auto Care. He is the  Shop Foreman/Diagnostician/Master Technician. Brian holds ASE certs: A1-A8 (master) L1, L3. He has 15 years experience and has held a wrench ever since he was a baby. His father is a retired Mechanic of 50 years and his mother has owned/operated a radiator shop for over 20 years.

                                      Brian attended Auburn career center (Junior/Senior year of High-school) and studied automotive technology. He also attended Universal Technical Institute and studied Automotive technology/Diesel Technology/Truck Refrigeration/ Industrial Hydraulics/ Ford FACT Program.

                                      Brian started his journey like most technicians in the industry very early following in the footsteps of his parents. Growing up he was a shadow to his father. Later, in his teenage years, he spent a lot of time working at his mother’s radiator repair shop.

                                      Brian is extremely passionate about bettering the industry and bettering himself. He attends as many training seminars as he can work into my budget and schedule.

                                      Tanner Brandt began working on cars at age 15 at Wayne Technical and Careers Center. He took two years of automotive technology at their campus. During that time Tanner worked nights and weekends at a repair shop as well as at a race shop.

                                      From there he went to Monroe Community College. This is where his interest was sparked for the diagnostic side of the trade. From there the rest has been history. He attends training conferences throughout the US to learn from others and network. He has a deep interest in making our field more professional and bettering the industry for everyone.

                                      Going to large training conferences allows Tanner to network with other like-minded individuals and find out what changes others want to see in the industry as well. Recently he has been involved with the rest of the Trained By Techs group to help bring time sensible training videos to the masses. He wants to be able to continue to help repair shops and technicians on diagnoses of vehicles as well as learn how to do so.

                                      Where To Find Trained By Techs.

                                      Their videos live on their YouTube Channel that’s appropriately called Trained By Techs. They usually share the link to their YouTube videos on Closed Automotive Diagnostic Facebook Groups.

                                      They can easily be found on a lot of the better technical Facebook groups and we’re often attending the best training events.

                                      Talking Points:

                                      • Started as group message for Automechanika attendees, of about 10 people
                                        • They started to encourage each other as a...]]>The panel:

                                          Brin Kline is owner of Assured Auto Works in Melbourne, FL.  His career in automotive repair spans 17 years with nearly 8 years as an owner.

                                          Brin knows that the automotive repair industry is ever changing.  Diagnosing and repairing automobiles of today have many more requirements for up to date training than they did in years past.  Today, a technician must network with and befriend other likeminded individuals, commit a lot of their personal time to craft their skills so they can confidently, efficiently and accurately diagnose the issues that they face on a daily basis.

                                          Brin’s journey to becoming an advocate for improving the automotive repair industry at the national level began when he started to attend conferences and training.  At these events, he rubbed shoulders with amazing people who, recognize the need for a national automotive repair industry step-by-step protocol for entry-level recruitment and training, continuing education events, and conferences, sharing of case studies, and helping businesses grow.

                                          One of Brin’s favorite professional moments was being able to attend the 2016 Spring NASTF meeting at the Sheraton in Overland Park, KS. The topic was attracting and retaining technicians.

                                          Brin feels that being a shop owner of a company with great potential is not what gives him a voice. He believes that being an enlightened industry professional is what gives him a voice.

                                          Enlightenment through training, networking with like-minded professionals, collaborating, sharing ideas, knowledge and our experiences with each other, removing pride and egos, getting involved, receiving help and helping each other is the way to a better future and a better industry.

                                          Brin enjoys building case studies for most of the issues that he diagnoses. He has plans of sharing them with training companies, trade magazines and at some point, possibly presenting them himself. Find previous episodes featuring Brin HERE.

                                          Chris Martino has spent 20 years behind a wrench. He currently works at Skumi Garage in Huntington NY, Chris spent the last 4 years retraining in electrical diagnosis with a heavy emphasis on lab scope usage and theory. Chris bought hi first business when he was 22. and ran it until 2008, when the crash happened. His current focus is on European vehicles.

                                          Chris started sweeping floors in his local repair shop right after high school. After fixing his first vehicle he became hooked on auto repair. He watched every job being done and jumped in when he could. At the end of the day Chris would run through the whole day over in his head to figure how he could improve it the next time. He pushed himself to become the absolute best at everything he did. When Chris bought his own place, he had to give himself a crash course in diagnostics. He did the best he thought he was capable of.

                                          After Chris closed his business down, he started to realize that his way of doing things was not the way to go. He was no longer happy with being “kinda sure” a car was diagnosed properly. He knew nothing of training in his area, so he hopped online. There was so much information available, and he absorbed it like a sponge.

                                          Chris heard about the 2017 CAN conference on a youtube video. He knew he had to go. It was there that he met the group that would become the Trained By Techs team. Tomi Olivia, Brin Kline, Brian Culotta, Justin Miller, Tanner Brandt, Richard Falco, Mike Robinson and others. They talked about some of the frustrations and shortcomings of the current generation of training. After a discussion online, in which it became clear that some people weren’t familiar with a certain testing technique, what was to become TBT was born. Justin Miller put everything in motion. He shot a short video and put it online and it caught fire. The response was great. They all got together and came up with a game plan, and the rest of the story is history.

                                          Vision 2018 came around, and Chris wanted to attend. Unfortunately, financial problems came up and he just didn’t have the money to attend. Justin Miller donated some money towards the fee, the rest of the guys came together and raised the money for airfare and hotel etc. This is what the group is about. Different people coming together from all around the country to make our industry better as a whole. Chris says,  no ego, no drama.

                                          Justin Miller is the owner of JM Diagnostics from Salt Lake City, Utah and an ASE designated Master Technician. He has paid his dues and worked in the automotiveindustry for almost 25 years now. He realized some years back that his body was not going to hold up much longer at the physical pace he had become accustomed to. Seeing it difficult to change careers completely, he decided to invest in his natural diagnostic abilities within the same industry. This internal drive he possesses has made him the top technician that he is today. “How” and “why” are the questions he constantly asks himself and must find the answers to.

                                          A little over 2 years ago, he reached out to his peers in social media for help finding training events. It became clear that he must attend Vision in Kansas City. That event changed him. A class that he attended, taught by John Thornton, opened his eyes to so much more than he ever dreamed. He absorbed as much as he could but needed more!

                                          Understanding the imminent shift in the industry, he began a knowledge quest and attended as many training events as he could; including CAN in Chicago in 2016 & 2017, AVI/APEX/SEMA in Las Vegas, ATE in Seattle, Automechanika in Chicago and Vision again in 2017.

                                          At Automechanika held in Chicago in 2017, he met a diverse group of like-minded individuals. They agreed to keep in touch and communicate until they would be joined again at the next CAN Conference. They began networking and talking on a daily basis.

                                          All this time, Justin was devoting many hours helping other technicians posting in Facebook groups looking for direction. As Justin was making suggestions for a particular posting, another person didn’t understand the testing procedure Justin was describing.

                                          In an attempt to make it clear for everyone involved, he decided to make a video ;to clearly show how the test is completed. The response was surprising; he received great feedback and requests for more videos from his peers. At this time he approached his group with an opportunity to join him in making videos from their own experiences.

                                          This group together has formed “Trained by Techs” and is producing videos in a wide variety of subjects to help the common technician expand their personal knowledge. It is apparent for those searching, that certain information is not easily accessible for the average technician. Understanding that many are greater than one, together they are striving to improve the industry and the stigma associated with “auto mechanics”.

                                          Brian Culotta lives in Willoughby, Ohio and works at Dave’s Auto Care. He is the  Shop Foreman/Diagnostician/Master Technician. Brian holds ASE certs: A1-A8 (master) L1, L3. He has 15 years experience and has held a wrench ever since he was a baby. His father is a retired Mechanic of 50 years and his mother has owned/operated a radiator shop for over 20 years.

                                          Brian attended Auburn career center (Junior/Senior year of High-school) and studied automotive technology. He also attended Universal Technical Institute and studied Automotive technology/Diesel Technology/Truck Refrigeration/ Industrial Hydraulics/ Ford FACT Program.

                                          Brian started his journey like most technicians in the industry very early following in the footsteps of his parents. Growing up he was a shadow to his father. Later, in his teenage years, he spent a lot of time working at his mother’s radiator repair shop.

                                          Brian is extremely passionate about bettering the industry and bettering himself. He attends as many training seminars as he can work into my budget and schedule.

                                          Tanner Brandt began working on cars at age 15 at Wayne Technical and Careers Center. He took two years of automotive technology at their campus. During that time Tanner worked nights and weekends at a repair shop as well as at a race shop.

                                          From there he went to Monroe Community College. This is where his interest was sparked for the diagnostic side of the trade. From there the rest has been history. He attends training conferences throughout the US to learn from others and network. He has a deep interest in making our field more professional and bettering the industry for everyone.

                                          Going to large training conferences allows Tanner to network with other like-minded individuals and find out what changes others want to see in the industry as well. Recently he has been involved with the rest of the Trained By Techs group to help bring time sensible training videos to the masses. He wants to be able to continue to help repair shops and technicians on diagnoses of vehicles as well as learn how to do so.

                                          Where To Find Trained By Techs.

                                          Their videos live on their YouTube Channel that’s appropriately called Trained By Techs. They usually share the link to their YouTube videos on Closed Automotive Diagnostic Facebook Groups.

                                          They can easily be found on a lot of the better technical Facebook groups and we’re often attending the best training events.

                                          Talking Points:

                                          • Started as group message for Automechanika attendees, of about 10 people
                                            • They started to encourage each other as a tool to solve problems together.
                                            • The camaraderie was to better yourself and your business.
                                            • Turn your job into careers through having a network of friends and attending conferences together.

                                          • Hours technicians need per year for training
                                            • 100 hours: 40 hours of hands-on at conference training.
                                            • Networking at a conference is priceless and necessary to grow your career.

                                          • Attending classes
                                            • Offer honest feedback to the instructor.
                                            • Learn at least one takeaway from every class.
                                            • Don’t be afraid to start a dialogue with class and instructor, get involved to get most out of class.
                                            • Thank the instructor for the training.

                                          • Daytime training
                                            • An ideal time for people to learn
                                            • Invest into turning your technician’s job a career
                                            • Pay for training and no loss of wages.

                                          • Online training another option.
                                          • Trained by Techs
                                            • FB videos and YouTube Channel
                                            • Solving problems/figuring out issues
                                            • It started helping other technicians

                                          • Events like Vision are career changing.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=16243Fri, 18 May 2018 03:13:56 -040051:00falsefullTrained By Techs. There To Help.<br /> <br /> Recorded at Vision 2018 Studio this tight group of technicians are part of a large community effort called ‘Trained By Techs’. Tanner Brandt, Brin Kline, Chris Martino, Justin Miller and Brian Culotta share their stories.<br /> <br /> These guys are committed to helping technicians excel at their craft; to make a difference personally and professionally for the industry. The group was started to help bridge the gap between basic and advanced training. They are producing short tutorial training video’s that can be viewed without a major time commitment. Like a lunch break.<br /> <br /> Hear their story, their dreams, their thoughts on training. We talk about the training hours necessary to keep pace with technology, and what to do to get the most from training at events like Vision. There is a special storyline in the interview regarding the winner of the 2018 Ed Schaeffer Memorial Management Scholarship. Also, hear this teams’ opinion of Day Time Training.RR 327: Prepare to Change – O’Neal – Barrett – CloutierRR 327: Prepare to Change – O’Neal – Barrett – CloutierThe panel:

                                          Jeremy O’Neal  President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop, Freedom Automotive in Hesperia, CA.  Jeremy’s previous episodes HERE.

                                          Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas, Texas for the last 5 years and is an expert at software development who understands what customers want in a digital sales process. He came from the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. Chris worked for companies that understand the marriage of service and software and have applied it in an effective way.

                                          After opening his shop, he founded autotext.me, a workflow and communication solution, specifically to give his shop a competitive advantage. As he talked to more shop owners he realized there was a need for better technology and has since worked toward helping the industry embrace and move forward with it. Chris’s previous episodes HERE.

                                          Barry Barrett is an authority on sales and selling. He is the Director of Training for RLO. Barry’s sales and training capabilities operate at full capacity in his dual roles as the lead salesperson and service manager trainer.

                                          During Barry’s career as a Service Manager and top salesperson, he honed his talents in communicating with people.

                                          Barry is tireless in his pursuit of excellence in the automotive industry and in all that he does. His passion for providing tools to train owners and their teams to the next level is unlimited. Barry is a Ziglar Legacy Certified Coach. Listen to Barry’s previous episodes HERE.

                                           

                                          Talking points:

                                          • Two ways leaders lead.
                                            • Pain. Required to do it because everyone else is.
                                            • Vision. New, innovative, pioneer to try something different.

                                          • Changes to operations and processes are digital inspections.
                                            • Fear of losing control of the sale.
                                            • We are moving away from a sales society to a consumer buying driven society.
                                            • Moving to completely digital you can save on payroll, meet demands of the customer.

                                          • Fear change.
                                            • Unsure of the outcome of change, but able to adapt as change becomes more prevalent.
                                            • Afraid of being incompetent after they’re already competent and comfortable on a certain way of doing things.
                                            • You’re either surviving or thriving/avoiding pain or gaining pleasure.
                                            • Fear of the unknown and failing at it.
                                            • Fear of losing something, protecting what is yours.

                                          • How do we deliver the value to the customer and not lose the control of the sale? Curse of knowledge that we cannot explain what we do. An automobile is a complex machine and we need to explain our competency to the customer at a level 2, not at a level 10 knowledge. Don’t go overboard.
                                          • What do consumers want? Easy access to making an appointment without having to get a verification email or phone call. Instant online access to your workflow is necessary.
                                          • We are in an ‘on-demand’ society.
                                          • We will change, but we need to understand everything about it. We want to get to the end game without any pain.
                                          • There are three pricing models:
                                            • Amazon.
                                            • Android/Apple.
                                            • Have the best product, but the highest pricing model based on a relationship.
                                              • You’ll always get paid more for this vs the other two.


                                          • 73% of people that get a text from you consider you in their inner circle.
                                          • Teach your child to talk. Conversing face to face will become a dying art.
                                          • Deliver your client the transaction in the method they want. Over the phone, in person, texting, or email.
                                          • Embrace Change and envision the future instead of being afraid of it.
                                            • Vision can be an abstract concept and it scares a lot of shop owners
                                            • Crawl, walk, run: start one thing at a time to adopt change
                                            • Consider the big change that happened with the preference of texting over a phone call.

                                          • Technology doesn’t make you the worst person it exposes you. Gary Vanerchuk
                                          • Everyone communicates, not everyone connects with each other.
                                            • Most people have adapted to Amazon based services “I want what I want when I want it” without customer service or face to face.
                                            • The ways consumers are spending is constantly changing.

                                          • Loss Aversion. When you protect what you have so much because you don’t want to lose it. A protectionist mindset.
                                          • You need an abundance mindset.
                                          • Busy is a four-letter word.
                                          • Not all will fight the fight.
                                          • Winners and losers have one thing in common. They both hate doing the same thing every day. Winners do it anyway.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          The panel:

                                          Jeremy O’Neal  President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop, Freedom Automotive in Hesperia, CA.  Jeremy’s previous episodes HERE.

                                          Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas, Texas for the last 5 years and is an expert at software development who understands what customers want in a digital sales process. He came from the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. Chris worked for companies that understand the marriage of service and software and have applied it in an effective way.

                                          After opening his shop, he founded autotext.me, a workflow and communication solution, specifically to give his shop a competitive advantage. As he talked to more shop owners he realized there was a need for better technology and has since worked toward helping the industry embrace and move forward with it. Chris’s previous episodes HERE.

                                          Barry Barrett is an authority on sales and selling. He is the Director of Training for RLO. Barry’s sales and training capabilities operate at full capacity in his dual roles as the lead salesperson and service manager trainer.

                                          During Barry’s career as a Service Manager and top salesperson, he honed his talents in communicating with people.

                                          Barry is tireless in his pursuit of excellence in the automotive industry and in all that he does. His passion for providing tools to train owners and their teams to the next level is unlimited. Barry is a Ziglar Legacy Certified Coach. Listen to Barry’s previous episodes HERE.

                                           

                                          Talking points:

                                          • Two ways leaders lead.
                                            • Pain. Required to do it because everyone else is.
                                            • Vision. New, innovative, pioneer to try something different.

                                          • Changes to operations and processes are digital inspections.
                                            • Fear of losing control of the sale.
                                            • We are moving away from a sales society to a consumer buying driven society.
                                            • Moving to completely digital you can save on payroll, meet demands of the customer.

                                          • Fear change.
                                            • Unsure of the outcome of change, but able to adapt as change becomes more prevalent.
                                            • Afraid of being incompetent after they’re already competent and comfortable on a certain way of doing things.
                                            • You’re either surviving or thriving/avoiding pain or gaining pleasure.
                                            • Fear of the unknown and failing at it.
                                            • Fear of losing something, protecting what is yours.

                                          • How do we deliver the value to the customer and not lose the control of the sale? Curse of knowledge that we cannot explain what we do. An automobile is a complex machine and we need to explain our competency to the customer at a level 2, not at a level 10 knowledge. Don’t go overboard.
                                          • What do consumers want? Easy access to making an appointment without having to get a verification email or phone call. Instant online access to your workflow is necessary.
                                          • We are in an ‘on-demand’ society.
                                          • We will change, but we need to understand everything about it. We want to get to the end game without any pain.
                                          • There are three pricing models:
                                            • Amazon.
                                            • Android/Apple.
                                            • Have the best product, but the highest pricing model based on a relationship.
                                              • You’ll always get paid more for this vs the other two.


                                          • 73% of people that get a text from you consider you in their inner circle.
                                          • Teach your child to talk. Conversing face to face will become a dying art.
                                          • Deliver your client the transaction in the method they want. Over the phone, in person, texting, or email.
                                          • Embrace Change and envision the future instead of being afraid of it.
                                            • Vision can be an abstract concept and it scares a lot of shop owners
                                            • Crawl, walk, run: start one thing at a time to adopt change
                                            • Consider the big change that happened with the preference of texting over a phone call.

                                          • Technology doesn’t make you the worst person it exposes you. Gary Vanerchuk
                                          • Everyone communicates, not everyone connects with each other.
                                            • Most people have adapted to Amazon based services “I want what I want when I want it” without customer service or face to face.
                                            • The ways consumers are spending is constantly changing.

                                          • Loss Aversion. When you protect what you have so much because you don’t want to lose it. A protectionist mindset.
                                          • You need an abundance mindset.
                                          • Busy is a four-letter word.
                                          • Not all will fight the fight.
                                          • Winners and losers have one thing in common. They both hate doing the same thing every day. Winners do it anyway.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=16210Tue, 15 May 2018 03:45:48 -040053:10falsefullAre You Prepared To Change?<br /> <br /> Jeremy O’Neal from Freedom Automotive and AdvisorFix, Barry Barrett from RLO Training and Chris Cloutier from Golden Care Auto Care and Autotext.me bring a lively discussion and debate on the need and necessity of change.<br /> <br /> President John Kennedy said: “Change is the law of life. And those who look only to the past or the present are certain to miss the future.” We all realize that our industry is in constant change, however many do not embrace the vision necessary to keep pace and improve.<br /> <br /> Listen to how these aftermarket professionals look at and embrace change. It is part of the vision. We cover two ways leaders lead. First is the fear of change, and second is that we are willing to change as long as there isn’t any pain.<br /> <br /> We get into communications, connecting, and that winners and losers have one thing in common. Listen to find out what it is.                                          RR 326: Sherri Stock from InMotion Auto CareRR 326: Sherri Stock from InMotion Auto CareSherri Stock’s love affair with cars began in High School – the object of her affection: a beautiful, blue 1971 Chevy Nova Super Sport. She didn’t know it at the time, but her high school crush would turn into a life-long passion and a great career.

                                          After graduation, Sherri enrolled in the Automotive Technology program at Southeast Community College, Milford Campus and was the second woman to graduate from the 18-month course. She also completed the Parts Management program. Sherri worked her co-op quarter at Gotfredson Chrysler-Plymouth (which later became Russwood) then moved to Columbus and became the Parts Manager at the Dodge Dealer.

                                          After 3 years, she moved back to Lincoln and was with Gotfredson-Russwood until 2012. Sherri started in parts as the Wholesale Parts Advisor and after a year moved into the Parts Manager position. In 1997, Sherri became the Service & Parts Director. After Russwood announced its closing, Sherri purchased all of the shop tools and equipment and decided it was time to open her own place. She invited Jared McPike to be her partner and we haven’t looked back. Her son Chris will also take an ownership role and is part of her succession plan.

                                          Sherri’s Why – Just as her shop has grown and evolved so has her ‘Why’. At first, after the dealership closed, it was about creating a job for herself where she could continue to help the customer base she had built over the past 25 years. She also needed to develop a future retirement strategy. Shortly after opening, the shop experienced rapid growth, then her Why became about making sure the fabulous people she worked with had a safe, stable environment to work and grow in. Complete with continuous training and great benefits while making a great living to support their families and plan for their futures

                                          Now it’s about grandkids and training. Her son Chris and partner Jared will take over more ownership duties. Sherri wants to have time to spend with those grandkids and wants to give back to the industry that has provided a wonderful career and life for her and my family. I have been working on getting the word out about the need for more technicians and all the various jobs available in the automotive industry.

                                          Sherri is also working to change the image of the technical field by educating consumers on the sophisticated systems on their vehicles and the continuous training, education and intelligence needed to repair them.

                                          Key Talking Points

                                          • Recipient of 2017 service facility of the year from ASA Midwest
                                            • A community garden at the shop for customers
                                            • Cover expenses for training for technicians and get paid to go

                                          • The culture of business driven by love
                                            • Coworkers turn into family

                                          • Hire employees based in ethics, beliefs and passion for the industry
                                            • Required to have 40 hours of training a year program (60 hours next year)

                                          • 25 years at parts and service at a dealership
                                          • Training commitment and requirement for tech at 60 hours a year.
                                          • Succession Plan
                                            • Jared McPike: Partner in business
                                              • Worked as a car washer at the former dealership with Sheri
                                              • Trained as a technician (Chrysler Apprenticeship)
                                              • Now owns 15% of the business and being groomed as a successor

                                            • Son, Chris Stock
                                              • Started PT, now service writer and will soon buy into the business with Jared as well
                                              • Sherri has a business coach for them.

                                            • Secret to success
                                              • Doing the right thing for the right reasons
                                              • Treating people well

                                            • Keys to success, ARO, Car Count and Net Profit.
                                            • Mudlick Mail is a strong program for her
                                            • Technician shortage
                                              • Need to educate the educators on the type of person needed in the automotive industry
                                              • Sherri is working with high school counselors- educating them with the career opportunities in the automotive industry, more than just mechanical part.
                                              • Getting rid of “grease monkey” persona

                                            • Pay and benefits
                                              • Sherri is looking to bring more value to her team.
                                              • She has a community garden behind the shop.
                                              • She pays for all technician training, wages, hotel and transportation
                                              • Has group life insurance.
                                              • Sherri send half of their staff to Vision on Friday and the other half goes on Saturday.
                                                • Vision is a team building component of her company

                                              • Her three root causes of comebacks are:
                                                • Lack of Training
                                                • Scheduling too much work. Tech rushed.
                                                • Parts Failure




                                          InMotion Auto Care Website

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 9,000
                                          Years in industry: 40
                                          Years business ownership: 5
                                          Number of technicians: 6
                                          Number of service advisers: 3
                                          Number of lifts: 9
                                          Number of bays: 10
                                          Days open: Mon-Fri
                                          Annual estimated volume: $2,400,000
                                          Technician productivity: 95-105%
                                          Labor rate: 105.56
                                          Effective labor rate: 90.00
                                          Average repair order (ARO) $: $386.95
                                          Average car count: 525
                                          YTD gross profit percent: 58.83
                                          YTD net profit percent: 15.8
                                          Percent Repair vs Maintenance vs Other: 50%/42%/8%
                                          Technician training hours per year: 60 required
                                          Service adviser training hours per year: 60 required
                                          CEO training hours: 60 required
                                          Unique: A 1200 SqFt community garden for the staff and customers
                                          Aftermarket association memberships: ASA
                                          Other memberships: AAA, ASE
                                          Shop management system (SMS): NAPA Tracs
                                          Completely paperless?; No
                                          Digital Vehicle Inspection: Bolt On
                                          Website provider: Kukui
                                          Primary supplier: NAPA
                                          Supplier marketing program: NAPA Auto Care & Car Quest TechNet
                                          Engaged with a supplier advisory council: Yes
                                          Succession plan: Yes
                                          Biggest challenges: Technician Shortage, Parts Quality, Finding New Employee Benefits
                                          Business coach: 180Biz and recently ATI

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Sherri Stock’s love affair with cars began in High School – the object of her affection: a beautiful, blue 1971 Chevy Nova Super Sport. She didn’t know it at the time, but her high school crush would turn into a life-long passion and a great career.

                                          After graduation, Sherri enrolled in the Automotive Technology program at Southeast Community College, Milford Campus and was the second woman to graduate from the 18-month course. She also completed the Parts Management program. Sherri worked her co-op quarter at Gotfredson Chrysler-Plymouth (which later became Russwood) then moved to Columbus and became the Parts Manager at the Dodge Dealer.

                                          After 3 years, she moved back to Lincoln and was with Gotfredson-Russwood until 2012. Sherri started in parts as the Wholesale Parts Advisor and after a year moved into the Parts Manager position. In 1997, Sherri became the Service & Parts Director. After Russwood announced its closing, Sherri purchased all of the shop tools and equipment and decided it was time to open her own place. She invited Jared McPike to be her partner and we haven’t looked back. Her son Chris will also take an ownership role and is part of her succession plan.

                                          Sherri’s Why – Just as her shop has grown and evolved so has her ‘Why’. At first, after the dealership closed, it was about creating a job for herself where she could continue to help the customer base she had built over the past 25 years. She also needed to develop a future retirement strategy. Shortly after opening, the shop experienced rapid growth, then her Why became about making sure the fabulous people she worked with had a safe, stable environment to work and grow in. Complete with continuous training and great benefits while making a great living to support their families and plan for their futures

                                          Now it’s about grandkids and training. Her son Chris and partner Jared will take over more ownership duties. Sherri wants to have time to spend with those grandkids and wants to give back to the industry that has provided a wonderful career and life for her and my family. I have been working on getting the word out about the need for more technicians and all the various jobs available in the automotive industry.

                                          Sherri is also working to change the image of the technical field by educating consumers on the sophisticated systems on their vehicles and the continuous training, education and intelligence needed to repair them.

                                          Key Talking Points

                                          • Recipient of 2017 service facility of the year from ASA Midwest
                                            • A community garden at the shop for customers
                                            • Cover expenses for training for technicians and get paid to go

                                          • The culture of business driven by love
                                            • Coworkers turn into family

                                          • Hire employees based in ethics, beliefs and passion for the industry
                                            • Required to have 40 hours of training a year program (60 hours next year)

                                          • 25 years at parts and service at a dealership
                                          • Training commitment and requirement for tech at 60 hours a year.
                                          • Succession Plan
                                            • Jared McPike: Partner in business
                                              • Worked as a car washer at the former dealership with Sheri
                                              • Trained as a technician (Chrysler Apprenticeship)
                                              • Now owns 15% of the business and being groomed as a successor

                                            • Son, Chris Stock
                                              • Started PT, now service writer and will soon buy into the business with Jared as well
                                              • Sherri has a business coach for them.

                                            • Secret to success
                                              • Doing the right thing for the right reasons
                                              • Treating people well

                                            • Keys to success, ARO, Car Count and Net Profit.
                                            • Mudlick Mail is a strong program for her
                                            • Technician shortage
                                              • Need to educate the educators on the type of person needed in the automotive industry
                                              • Sherri is working with high school counselors- educating them with the career opportunities in the automotive industry, more than just mechanical part.
                                              • Getting rid of “grease monkey” persona

                                            • Pay and benefits
                                              • Sherri is looking to bring more value to her team.
                                              • She has a community garden behind the shop.
                                              • She pays for all technician training, wages, hotel and transportation
                                              • Has group life insurance.
                                              • Sherri send half of their staff to Vision on Friday and the other half goes on Saturday.
                                                • Vision is a team building component of her company

                                              • Her three root causes of comebacks are:
                                                • Lack of Training
                                                • Scheduling too much work. Tech rushed.
                                                • Parts Failure




                                          InMotion Auto Care Website

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 9,000
                                          Years in industry: 40
                                          Years business ownership: 5
                                          Number of technicians: 6
                                          Number of service advisers: 3
                                          Number of lifts: 9
                                          Number of bays: 10
                                          Days open: Mon-Fri
                                          Annual estimated volume: $2,400,000
                                          Technician productivity: 95-105%
                                          Labor rate: 105.56
                                          Effective labor rate: 90.00
                                          Average repair order (ARO) $: $386.95
                                          Average car count: 525
                                          YTD gross profit percent: 58.83
                                          YTD net profit percent: 15.8
                                          Percent Repair vs Maintenance vs Other: 50%/42%/8%
                                          Technician training hours per year: 60 required
                                          Service adviser training hours per year: 60 required
                                          CEO training hours: 60 required
                                          Unique: A 1200 SqFt community garden for the staff and customers
                                          Aftermarket association memberships: ASA
                                          Other memberships: AAA, ASE
                                          Shop management system (SMS): NAPA Tracs
                                          Completely paperless?; No
                                          Digital Vehicle Inspection: Bolt On
                                          Website provider: Kukui
                                          Primary supplier: NAPA
                                          Supplier marketing program: NAPA Auto Care & Car Quest TechNet
                                          Engaged with a supplier advisory council: Yes
                                          Succession plan: Yes
                                          Biggest challenges: Technician Shortage, Parts Quality, Finding New Employee Benefits
                                          Business coach: 180Biz and recently ATI

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=16189Fri, 11 May 2018 03:30:12 -040039:52falsefullFive Years A Shop Owner and a Succession Plan in Place.<br /> <br /> The secret to success, according to Sherri Stock is doing the right thing for the right reasons. No matter for your team members or your customers she is passionate to always treat people well.<br /> <br /> Sherri Stock from InMotion Auto Care in Lincoln, NE has worked at dealerships for over 25 years and had the opportunity of a lifetime to go into business for herself. She shares some early strategies that has set up her succession plan.<br /> <br /> We talk with the Sherri Stock, the ASA Midwest Service Facility of the Year 2017, about the power of a strong business culture, technician pay, business coaches, vendor partners and her commitment to technician training.                                          RR 325: Cecil Bullard on Succession PlanningRR 325: Cecil Bullard on Succession PlanningCecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals.

                                          Previous episodes featuring or mentioning Cecil, click HERE. 

                                          Institute for Automotive Business Excellence website.

                                          Talking points:

                                          • Succession planning goes south if it is not defined clearly. Mis-communication is the biggest problem.
                                          • Mis-alignment of individual goals creates a gap of understanding.
                                          • It is difficult for some fathers to give recognition to their son for their contributions to the business.
                                          • If you are in your mid 50’s you need to find your internal candidate for the transition of your business. Time is not on your side if you plan to retire in your sixties.
                                          • Many sons work hard to prove to their parents that they are worthy to take over the business. They need to be mentored. Many dads are not ready to give up the reins.
                                          • There are more people ready to go to the next level than many owners realize.
                                          • Relationships can be complicated. Your attitude makes the difference.
                                          • You must build the respect that your successor must have to become the leader.
                                            • You must plan to get the successor ready.

                                          • You must define what you want in order to plan to sell/retire.
                                          • It is about the money. What do you need to retire on? How is the deal structured?
                                          • You must accept the fact that someday you will not be the person to run the business.
                                          • It helps if you have other things in your life to look forward. Travel, hobbies, grandchildren.
                                          • Creating the opportunity to have your successors fail is critical. They will only learn when they fail. You must let them fail. Keep a close eye to minimize catastrophic mistakes. Be there to coach/mentor the lessons and the wins.
                                          • Your successor must earn their own wins.
                                          • There is a point where you become the coach and not the dad.
                                          • Why do we fall? So we can learn to get up. Quote from Batman
                                          • Owner wants to get out but wants to feel good about a transition or sale.
                                          • In Cecil’s opinion:
                                            • Plan 6 – 8 years ahead
                                            • Determine the value. Not a dart on the wall but an intelligent value. You may need help calculating the value. The value must be discernible.
                                            • Find a successor.
                                            • Get them ownership in the business. Let them earn it.
                                            • Be sure your successor does a DISC so you understand their communication style.

                                          • Find the coach in yourself vs the dad in you.
                                          • Stay involved without smothering your successor during the transition.
                                          • Never promise items you can’t keep.
                                          • Confirm and clarify and write down your planning ideas so both sides agree.
                                          • Cecil recommends outright to sell it and leave. Do not stick around because you won’t like what will happen to the business.
                                          • Bury your ego. It has no place in a succession plan.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals.

                                          Previous episodes featuring or mentioning Cecil, click HERE. 

                                          Institute for Automotive Business Excellence website.

                                          Talking points:

                                          • Succession planning goes south if it is not defined clearly. Mis-communication is the biggest problem.
                                          • Mis-alignment of individual goals creates a gap of understanding.
                                          • It is difficult for some fathers to give recognition to their son for their contributions to the business.
                                          • If you are in your mid 50’s you need to find your internal candidate for the transition of your business. Time is not on your side if you plan to retire in your sixties.
                                          • Many sons work hard to prove to their parents that they are worthy to take over the business. They need to be mentored. Many dads are not ready to give up the reins.
                                          • There are more people ready to go to the next level than many owners realize.
                                          • Relationships can be complicated. Your attitude makes the difference.
                                          • You must build the respect that your successor must have to become the leader.
                                            • You must plan to get the successor ready.

                                          • You must define what you want in order to plan to sell/retire.
                                          • It is about the money. What do you need to retire on? How is the deal structured?
                                          • You must accept the fact that someday you will not be the person to run the business.
                                          • It helps if you have other things in your life to look forward. Travel, hobbies, grandchildren.
                                          • Creating the opportunity to have your successors fail is critical. They will only learn when they fail. You must let them fail. Keep a close eye to minimize catastrophic mistakes. Be there to coach/mentor the lessons and the wins.
                                          • Your successor must earn their own wins.
                                          • There is a point where you become the coach and not the dad.
                                          • Why do we fall? So we can learn to get up. Quote from Batman
                                          • Owner wants to get out but wants to feel good about a transition or sale.
                                          • In Cecil’s opinion:
                                            • Plan 6 – 8 years ahead
                                            • Determine the value. Not a dart on the wall but an intelligent value. You may need help calculating the value. The value must be discernible.
                                            • Find a successor.
                                            • Get them ownership in the business. Let them earn it.
                                            • Be sure your successor does a DISC so you understand their communication style.

                                          • Find the coach in yourself vs the dad in you.
                                          • Stay involved without smothering your successor during the transition.
                                          • Never promise items you can’t keep.
                                          • Confirm and clarify and write down your planning ideas so both sides agree.
                                          • Cecil recommends outright to sell it and leave. Do not stick around because you won’t like what will happen to the business.
                                          • Bury your ego. It has no place in a succession plan.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=16152Tue, 08 May 2018 03:30:33 -040048:14falsefullLooking To Get Out? Candid Talk on Succession Planning.<br /> <br /> Cecil Bullard joins Carm Capriotto for this interview at ATE in Seattle. A very special interview with a deep conversation on succeeding your business. Statistics reveal that the average shop owner is in their late fifties. A quality succession plan can take 5 to 8 years.<br /> <br /> There are many great pieces of advice and wisdom discussed including family issues, what happens after I sell, what place does your ego have in the transaction, and when do you become a coach and not dad.<br /> <br /> For non-family transactions, there is some wise advice on structuring a deal. Cecil gives a blueprint on the steps to building a succession plan.                                          RR 324: Finding Momentum and Camaraderie in the Canadian AftermarketRR 324: Finding Momentum and Camaraderie in the Canadian AftermarketThe Panel:

                                          Peter Foreman from Integra Tire, Second Generation Shop Owner, 39 Years old from Langley, BC. Peter literally grew up in the shop. As a baby there was a cot in the office while his mom Cheryl did the books! Taking his Dad Dave’s beliefs and expanding on them, Peter went out and made a career on his own in the auto parts industry before deciding to come back and help his family bring the shop into the next age of auto service and repair in 2005. Peter is happily married with two children. His children love to visit the shop as well. Maybe there will be a third generation one day!

                                          Cody Olshaski from Gary’s Automotive in White Rock, BC. Gary’s Automotive has been in business for over 30 years in White Rock, BC, with a very simple business plan: Provide every customer with top quality automotive repairs, installations and maintenance services, along with unmatched customer service, and success would surely follow. This simple philosophy has served the company very well. Today Gary’s Automotive enjoys a reputation as a dependable provider of a full range of automotive repair and maintenance services for any vehicle, including carbureted and classic cars. Gary’s Automotive is a designated ICBC Inspection Facility and offers a safe, secure storage facility for all types of oversize or seldom-used vehicles, boats and RVs. The shop has lifts that allow them to service large pickup trucks and any vehicle without airbrakes. They service 1 and 2-ton vans, F550s and Class A motorhomes.

                                          Scott Waddle opened Precision Auto Service in Langley, British Columbia in 1997 and it wasn’t long until he realized that running a business, was nothing like fixing cars. He started taking business management courses at a regular pace and the rest is history. Their tagline is: “Where we worry about your car, so you don’t have to!®”   They believe it is their responsibility to keep their clients safe and reliable on the road. Scott is building a brand-new facility. Listen to Scott’s previous podcast episodes HERE.

                                          Talking points:

                                          • Tech Shortage, grow your own technician.
                                            • Addressing colleges with guidelines for the pre-apprentice program. Then drawing from that program to mold tech into what your company needs. Tech learns from company culture.
                                            • Co-Op Program option from select local college, receive a diploma in automotive engineering and automotive business and all technical training.
                                            • 4-year apprenticeship program: college in classroom training, 1 year in business training, then 4-8 additional weeks of college training, then another 1 year in business.
                                              • Unfortunately, approximately half drop out.

                                            • For the apprentice, there is a culture of learning and a process for competency. Much of this starts with a strong mentor.

                                          • Mentor.
                                            • Needs to be willing to be a mentor, needs to be patient with training.
                                            • Embrace the education process: growing as a technician.
                                            • The mentor must be willing and understand their role.

                                          • View competitors as a colleague.
                                          • Invest in business as well as working in business.
                                            • ATE training.
                                            • Stay updated on changes in the industry, embrace technology.


                                           

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          The Panel:

                                          Peter Foreman from Integra Tire, Second Generation Shop Owner, 39 Years old from Langley, BC. Peter literally grew up in the shop. As a baby there was a cot in the office while his mom Cheryl did the books! Taking his Dad Dave’s beliefs and expanding on them, Peter went out and made a career on his own in the auto parts industry before deciding to come back and help his family bring the shop into the next age of auto service and repair in 2005. Peter is happily married with two children. His children love to visit the shop as well. Maybe there will be a third generation one day!

                                          Cody Olshaski from Gary’s Automotive in White Rock, BC. Gary’s Automotive has been in business for over 30 years in White Rock, BC, with a very simple business plan: Provide every customer with top quality automotive repairs, installations and maintenance services, along with unmatched customer service, and success would surely follow. This simple philosophy has served the company very well. Today Gary’s Automotive enjoys a reputation as a dependable provider of a full range of automotive repair and maintenance services for any vehicle, including carbureted and classic cars. Gary’s Automotive is a designated ICBC Inspection Facility and offers a safe, secure storage facility for all types of oversize or seldom-used vehicles, boats and RVs. The shop has lifts that allow them to service large pickup trucks and any vehicle without airbrakes. They service 1 and 2-ton vans, F550s and Class A motorhomes.

                                          Scott Waddle opened Precision Auto Service in Langley, British Columbia in 1997 and it wasn’t long until he realized that running a business, was nothing like fixing cars. He started taking business management courses at a regular pace and the rest is history. Their tagline is: “Where we worry about your car, so you don’t have to!®”   They believe it is their responsibility to keep their clients safe and reliable on the road. Scott is building a brand-new facility. Listen to Scott’s previous podcast episodes HERE.

                                          Talking points:

                                          • Tech Shortage, grow your own technician.
                                            • Addressing colleges with guidelines for the pre-apprentice program. Then drawing from that program to mold tech into what your company needs. Tech learns from company culture.
                                            • Co-Op Program option from select local college, receive a diploma in automotive engineering and automotive business and all technical training.
                                            • 4-year apprenticeship program: college in classroom training, 1 year in business training, then 4-8 additional weeks of college training, then another 1 year in business.
                                              • Unfortunately, approximately half drop out.

                                            • For the apprentice, there is a culture of learning and a process for competency. Much of this starts with a strong mentor.

                                          • Mentor.
                                            • Needs to be willing to be a mentor, needs to be patient with training.
                                            • Embrace the education process: growing as a technician.
                                            • The mentor must be willing and understand their role.

                                          • View competitors as a colleague.
                                          • Invest in business as well as working in business.
                                            • ATE training.
                                            • Stay updated on changes in the industry, embrace technology.


                                           

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=16054Fri, 04 May 2018 03:30:57 -040054:15falsefullFinding Momentum and Camaraderie in the Canadian Aftermarket.<br /> <br /> Three members of the Momentum group from British Columbia, Canada, Peter Foreman, Cody Olshaski and Scott Waddle are in Seattle for the ATE Show in March 2018 and we sit for a roundtable interview.<br /> <br /> Canada has the same opportunities, challenges and struggles as the US aftermarket. Yet they do have a few rules and regulations that are different. They also have nationwide technician licensing and an apprentice program that requires a four-year automotive degree.<br /> <br /> It is obvious that these shop owners are competitors but help each other out whenever they can. As members of the Twenty group, Momentum, they are serious about supporting each other.                                          RR 323: Jennifer Filzen from Rock Star MarketingRR 323: Jennifer Filzen from Rock Star MarketingIt all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.

                                          Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.

                                          Talking Points:

                                          • Rock Star Marketing’s passion is creating joy.
                                            • Belief in creating SEO content to attract customers.
                                            • It’s about your story. Everyone has a story and it needs to be told.

                                          • SEO Interview
                                            • A 2-hour process, two questions: What makes you special and unique? Who is your target demographic?
                                              • Able to draw backstories that target people that share same values, brings a level of respect and trust. Owners often forget why they started their business in the first place: Rediscover their passion again.
                                              • Build up to 90 pages of content to differentiate from the competition.
                                              • Exposes the culture of the business.

                                            • Fishing for Millennials training course.
                                              • Rely on the internet as a source of information and recommendations
                                              • Attracting millennials: Website, Facebook, Twitter, Google+, Youtube, all digital networks

                                            • Rock Star Marketing
                                              • Established in 2009
                                              • First auto client: Roberts Collision Repair in California
                                                • Blog: Infrared drying process for paint being compared to “car spa, facial, manicure.”

                                              • She has written for over 300 shops



                                          Rock Star Marketing Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          It all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.

                                          Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.

                                          Talking Points:

                                          • Rock Star Marketing’s passion is creating joy.
                                            • Belief in creating SEO content to attract customers.
                                            • It’s about your story. Everyone has a story and it needs to be told.

                                          • SEO Interview
                                            • A 2-hour process, two questions: What makes you special and unique? Who is your target demographic?
                                              • Able to draw backstories that target people that share same values, brings a level of respect and trust. Owners often forget why they started their business in the first place: Rediscover their passion again.
                                              • Build up to 90 pages of content to differentiate from the competition.
                                              • Exposes the culture of the business.

                                            • Fishing for Millennials training course.
                                              • Rely on the internet as a source of information and recommendations
                                              • Attracting millennials: Website, Facebook, Twitter, Google+, Youtube, all digital networks

                                            • Rock Star Marketing
                                              • Established in 2009
                                              • First auto client: Roberts Collision Repair in California
                                                • Blog: Infrared drying process for paint being compared to “car spa, facial, manicure.”

                                              • She has written for over 300 shops



                                          Rock Star Marketing Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=15963Tue, 01 May 2018 03:30:42 -040041:31falsefullYour Story, Your Accomplishments Brings Authenticity To Your Website.<br /> <br /> Jennifer Filzen from Rock Star Marketing helps shop owners bring their story to life on their website. Her purpose is to bring joy to millions of people and she has a proven method.<br /> <br /> Jennifer says when you tell your story, you are being authentic and putting your company in the limelight.<br /> <br /> There is an excitement level in this interview that will keep you engaged as we talk content marketing and how the power of your story connects you to your clients and prospects. We also get into her training seminar she held at Vision 208 called Fishing for Millennials.                                          RR 322: The Future Shop – A Business Coach Perspective – Haas & GreenwoodRR 322: The Future Shop – A Business Coach Perspective – Haas & GreenwoodAbove from left, Bill Hass and Bob Greenwood.

                                          Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution based focus, expertise, unique perspectives and in-depth knowledge of the industry.

                                          Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

                                          His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

                                          Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

                                          Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.

                                           

                                          Bob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their business to maximize business net income.

                                          Bob writes management articles for ASA’s magazine AutoInc and has developed live business management classes for ASA. He writes monthly management articles for Motor Age magazine in the USA and writes semi-monthly shop management articles for CARS Magazine. Bob’s previous episodes are HERE.

                                          Talking points:

                                          • You must develop a culture of learning.
                                          • Conferences like Vision are seeing more members of owners company. More team training. This will help prepare for a transition of ownership.
                                          • Projections in 2023 there may be 500 million lines of code in the vehicle.
                                          • We are moving into a new profession where training will become the norm at 100 hours per year.
                                          • The business model will need to change. We’ve seen the best tech in the shop is the owner. The owner must become the CEO and hire their new best top grade. The approach needs to come from an entrepreneurial mentality.
                                          • Don’t go into business today because you love to fix cars. You must become a true business person and build a team to solve clients vehicle problems.
                                          • Specialization may become part of a new business model.
                                          • Instead of a standalone specialty shop, you can specialize within the shop with specialty technicians.
                                          • Potentially can have a platform specialist, brake specialist, drivability specialist, etc.
                                          • Do you have all the tools and information systems?
                                          • Pay, benefits and training must increase. Labor rates must be dialed in to support this.
                                          • Competent people need to be paid well and they make companies money.
                                          • Efficiencies need to improve. When your efficiencies go down your cost per billed hour goes up. When your efficiencies go up your cost per billed hour goes down.
                                          • Competing for talent.
                                          • Provide tools and tool allowance.
                                          • Tuition reimbursement.
                                          • Retirement programs. Provide your team with resources for financial planning.
                                          • Find a competitive advantage to embrace and retain your talent. It must be part of your culture.
                                          • Become the place where people want to work.
                                          • Profit sharing will become the norm.
                                          • Tell your story when you started your shop to your people. Share your vision and dream to your team. Be honest and sincere.
                                          • Shops will have partners to enhance their service offering, such as Hybrid support and other shops who have a specific specialty. Co-opetition.
                                          • Dealerships will become an aggressive competitor because the service side of the dealership is their most profitable and they want to retain their customer to sell them another vehicle.
                                          • Pricing transparency will always be there. In order to be competitive, you need to be productive. To increase your profitability you must be productive. You must sell all the labor time you have available. Get your shop to operate at 80% site efficiency. The average shop is between 56% – 61% shop efficiency.
                                          • Look at operations, work habits, individuals.
                                          • Investment in training needs to be raised to a minimum of 100 hours per year that includes leader led hands-on case studies.
                                          • Training needs to be totally funded by owner.
                                          • Daytime training must become the norm.
                                          • Repair shops must work their training supplier to schedule out a year for daytime training.
                                          • We need to assess skills before and after training.
                                          • Slow down and prepare to change.
                                          • The shop of the future will not do what it did yesterday. Become more innovated and think and plan on doing business in new ways. You must make change today.
                                          • Book The Future!

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email  Events  Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Above from left, Bill Hass and Bob Greenwood.

                                          Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution based focus, expertise, unique perspectives and in-depth knowledge of the industry.

                                          Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

                                          His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

                                          Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

                                          Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.

                                           

                                          Bob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their business to maximize business net income.

                                          Bob writes management articles for ASA’s magazine AutoInc and has developed live business management classes for ASA. He writes monthly management articles for Motor Age magazine in the USA and writes semi-monthly shop management articles for CARS Magazine. Bob’s previous episodes are HERE.

                                          Talking points:

                                          • You must develop a culture of learning.
                                          • Conferences like Vision are seeing more members of owners company. More team training. This will help prepare for a transition of ownership.
                                          • Projections in 2023 there may be 500 million lines of code in the vehicle.
                                          • We are moving into a new profession where training will become the norm at 100 hours per year.
                                          • The business model will need to change. We’ve seen the best tech in the shop is the owner. The owner must become the CEO and hire their new best top grade. The approach needs to come from an entrepreneurial mentality.
                                          • Don’t go into business today because you love to fix cars. You must become a true business person and build a team to solve clients vehicle problems.
                                          • Specialization may become part of a new business model.
                                          • Instead of a standalone specialty shop, you can specialize within the shop with specialty technicians.
                                          • Potentially can have a platform specialist, brake specialist, drivability specialist, etc.
                                          • Do you have all the tools and information systems?
                                          • Pay, benefits and training must increase. Labor rates must be dialed in to support this.
                                          • Competent people need to be paid well and they make companies money.
                                          • Efficiencies need to improve. When your efficiencies go down your cost per billed hour goes up. When your efficiencies go up your cost per billed hour goes down.
                                          • Competing for talent.
                                          • Provide tools and tool allowance.
                                          • Tuition reimbursement.
                                          • Retirement programs. Provide your team with resources for financial planning.
                                          • Find a competitive advantage to embrace and retain your talent. It must be part of your culture.
                                          • Become the place where people want to work.
                                          • Profit sharing will become the norm.
                                          • Tell your story when you started your shop to your people. Share your vision and dream to your team. Be honest and sincere.
                                          • Shops will have partners to enhance their service offering, such as Hybrid support and other shops who have a specific specialty. Co-opetition.
                                          • Dealerships will become an aggressive competitor because the service side of the dealership is their most profitable and they want to retain their customer to sell them another vehicle.
                                          • Pricing transparency will always be there. In order to be competitive, you need to be productive. To increase your profitability you must be productive. You must sell all the labor time you have available. Get your shop to operate at 80% site efficiency. The average shop is between 56% – 61% shop efficiency.
                                          • Look at operations, work habits, individuals.
                                          • Investment in training needs to be raised to a minimum of 100 hours per year that includes leader led hands-on case studies.
                                          • Training needs to be totally funded by owner.
                                          • Daytime training must become the norm.
                                          • Repair shops must work their training supplier to schedule out a year for daytime training.
                                          • We need to assess skills before and after training.
                                          • Slow down and prepare to change.
                                          • The shop of the future will not do what it did yesterday. Become more innovated and think and plan on doing business in new ways. You must make change today.
                                          • Book The Future!

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email  Events  Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=15944Fri, 27 Apr 2018 02:30:00 -040047:31falsefullShop Of The Future. A Business Coaches Perspective. Bill Haas from Haas Performance Consulting and Bob Greenwood President and CEO of Automotive Aftermarket E-Learning Centre bring their viewpoints on the future of the service professional. Bill and Bob talk about training, culture, the dealership factor, pricing transparency, and the importance of daytime training. They also share their viewpoint on competing, hiring and retaining top talent, both technicians and service advisors.                                          RR 321: Association Membership More Important Than Ever – Round Table Vision 2018RR 321: Association Membership More Important Than Ever – Round Table Vision 2018Pictured Above, Tony Molla, Dave Kusa and Dana Cozby.

                                          Recorded at Vision KC 2018, the panel makes a great case for the value of association membership. They say that working together, networking, training and solving the industries challenges are all the right reasons to become a member of your regional or national aftermarket association.

                                          The panel:

                                          Industry veteran Tony Molla, Vice President of ASA (Automotive Service Association) has over 35 years’ experience in the automotive service industry. He has held positions at all levels, including technician, service manager, parts store manager, new car sales and automotive technical editor, writing service manuals for the Chilton Book Company. He has authored more than a dozen technical and car care manuals for both professional technicians and consumers.

                                          Prior to joining ASA in May 2015, Tony spent fifteen years as the Vice President, Communications for the National Institute for Automotive Service Excellence (ASE). He also spent nine years as the Editorial Director of Motor Age magazine and Automotive Body Repair News (ABRN).

                                          He is an ASE certified automotive technician, past president of the Automotive Communications Council, and a regular presenter and moderator at many industry events annually. Listen to Tony’s previous episodes HERE.

                                           

                                          Dave Kusa, President of Autotrend Diagnostics in San Francisco, CA has been an area resident for more than 30 years. Dave became the owner in 2001.

                                          Dave has been in the auto repair industry for more than 20 years, and he holds two degrees in automotive technology from De Anza College in Cupertino. Today, he runs Autotrend Diagnostics alongside his wife, Judy, and daughters, Katie and Kristi. Listen to Dave’s previous episodes HERE.

                                          Dana Cozby, ASA Membership Director at the Automotive Service Association.

                                          Talking Points:

                                          • Cell phone providers signed up more vehicles than smartphone into their ranks this past year.
                                          • Association dues structure would be much higher if they did not have support from vendors that bring services for the members. Which is the reason to support association vendors.
                                          • Current association members are the best recruiters. Tell a friend and share the value from your association.
                                          • Associations are finding new ways to reach out and communicate with their members.
                                          • Associations have partners that can help with:
                                            • Uniforms.
                                            • Parts programs.
                                            • Warranties.
                                            • Insurance.
                                            • Website.
                                            • Wage and hour issues.
                                            • All aspects to help run a great repair business.

                                          • Legislative support.
                                            • If your interests are not at the table, they are probably on the table.
                                            • Legislative support is one of the most important roles of associations.
                                            • Legislators are not expert in everything and unless industry chimes in, special interest groups will push through their issue(s).

                                          • Networking at meetings is one of the most important business-changing opportunities you can ever receive.
                                          • The government will get involved.
                                          • Association membership helps improve your ‘future think’ so you can align your business for tomorrow.
                                          • Associations make it easier to run your business because you will have resources to help you.
                                          • For the majority of members, their dues come back to them completely based on participation in endorsed programs. Many time the dues ROI is more than doubled and sometimes even triple payback.
                                          • PMVI discussion (Periodic Motor Vehicle Inspection). Only 15 states have them and legislatures keep eliminating them.
                                          • Automotive repair would look very different today if associations weren’t fighting legislative battles in the last 15+ years.

                                          Automotive Service Association (ASA) website (asashop.org)

                                          Automotive Service Councils of California (ASCCA) website (ascca.com)

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Pictured Above, Tony Molla, Dave Kusa and Dana Cozby.

                                          Recorded at Vision KC 2018, the panel makes a great case for the value of association membership. They say that working together, networking, training and solving the industries challenges are all the right reasons to become a member of your regional or national aftermarket association.

                                          The panel:

                                          Industry veteran Tony Molla, Vice President of ASA (Automotive Service Association) has over 35 years’ experience in the automotive service industry. He has held positions at all levels, including technician, service manager, parts store manager, new car sales and automotive technical editor, writing service manuals for the Chilton Book Company. He has authored more than a dozen technical and car care manuals for both professional technicians and consumers.

                                          Prior to joining ASA in May 2015, Tony spent fifteen years as the Vice President, Communications for the National Institute for Automotive Service Excellence (ASE). He also spent nine years as the Editorial Director of Motor Age magazine and Automotive Body Repair News (ABRN).

                                          He is an ASE certified automotive technician, past president of the Automotive Communications Council, and a regular presenter and moderator at many industry events annually. Listen to Tony’s previous episodes HERE.

                                           

                                          Dave Kusa, President of Autotrend Diagnostics in San Francisco, CA has been an area resident for more than 30 years. Dave became the owner in 2001.

                                          Dave has been in the auto repair industry for more than 20 years, and he holds two degrees in automotive technology from De Anza College in Cupertino. Today, he runs Autotrend Diagnostics alongside his wife, Judy, and daughters, Katie and Kristi. Listen to Dave’s previous episodes HERE.

                                          Dana Cozby, ASA Membership Director at the Automotive Service Association.

                                          Talking Points:

                                          • Cell phone providers signed up more vehicles than smartphone into their ranks this past year.
                                          • Association dues structure would be much higher if they did not have support from vendors that bring services for the members. Which is the reason to support association vendors.
                                          • Current association members are the best recruiters. Tell a friend and share the value from your association.
                                          • Associations are finding new ways to reach out and communicate with their members.
                                          • Associations have partners that can help with:
                                            • Uniforms.
                                            • Parts programs.
                                            • Warranties.
                                            • Insurance.
                                            • Website.
                                            • Wage and hour issues.
                                            • All aspects to help run a great repair business.

                                          • Legislative support.
                                            • If your interests are not at the table, they are probably on the table.
                                            • Legislative support is one of the most important roles of associations.
                                            • Legislators are not expert in everything and unless industry chimes in, special interest groups will push through their issue(s).

                                          • Networking at meetings is one of the most important business-changing opportunities you can ever receive.
                                          • The government will get involved.
                                          • Association membership helps improve your ‘future think’ so you can align your business for tomorrow.
                                          • Associations make it easier to run your business because you will have resources to help you.
                                          • For the majority of members, their dues come back to them completely based on participation in endorsed programs. Many time the dues ROI is more than doubled and sometimes even triple payback.
                                          • PMVI discussion (Periodic Motor Vehicle Inspection). Only 15 states have them and legislatures keep eliminating them.
                                          • Automotive repair would look very different today if associations weren’t fighting legislative battles in the last 15+ years.

                                          Automotive Service Association (ASA) website (asashop.org)

                                          Automotive Service Councils of California (ASCCA) website (ascca.com)

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=15916Tue, 24 Apr 2018 03:30:10 -040052:35falsefullAssociation Membership is Right for Today’s Business Climate.<br /> <br /> If you are not an association member, it is time. National and statewide organizations need your membership and you need the association.<br /> <br /> Association membership helps improve your ‘future think’ so you can align your business for tomorrow and they make it easier to run your business because you will have resources to help you.<br /> <br /> For the majority of members, their dues cost is zero based on participation in endorsed programs. Many times the dues ROI is more than doubled and many times even a triple payback.                                          RR 320: Kathleen Jarosik from Xpertech Auto RepairRR 320: Kathleen Jarosik from Xpertech Auto RepairKathleen Jarosik from Xpertech Auto Repair in Englewood, FL, began her career in the automotive field in late 2003 when she and her husband decided to purchase their own shop and relocate from Florida’s Atlantic Coast to the beautiful Gulf Coast.

                                          Kathleen spent much of her time in the background, managing the payroll, accounts payable and paperwork. She was involved with the operations of the business as well as being a part-time stay at home mom to her two daughters, who are now 16 and 12.

                                          In 2009, after divorcing, Kathleen purchased the shop from her former husband and began to run it as her own. Shortly afterward, she became a Napa Auto Care center and utilized their extensive benefit and training network to learn and grow her business.

                                          Looking back, Kathleen believes her NAPA decision was one of the most pivotal business decisions she has made to date. The benefits have been game changers and over the years have taught her how to become a better manager, leader and steward in her community. In 2015, Kathleen became an ASE certified Service Consultant (C1).

                                          Her shop had shown consistent growth of around 5% year to year but since partnering with her business coach she has increased considerably more than 10% each year.

                                          Kathleen looks forward to becoming more involved in the industry as a whole as well as continuing to run her repair shop and being involved in more community activities in her town.

                                          Talking points:

                                          • Women’s board meeting in 2015 was a milestone for her.
                                          • Kathleen works hard to build the reputation of the shop.
                                          • Explains her change from working in the business to working on it.
                                          • Working to improve on ARO.
                                          • When the snowbirds head north in Spring her business changes.
                                          • Worked hard to improve her customer waiting environment.
                                          • Kathleen has a goal to be a shop coach.
                                          • She is a big marketer and shares her tools.
                                          • She is about getting up and fighting for it.

                                          Xpertech Auto Repair Website

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 4000
                                          Years in industry: 14
                                          Years business ownership: 14
                                          Number of technicians: 3
                                          Number of service advisers: 1
                                          Number of lifts: 4
                                          Number of bays: 5
                                          Days open: Mon-Fri
                                          Annual estimated volume: $800K
                                          Technician efficiency: 156
                                          Technician productivity: 92
                                          Labor rate: 105.42
                                          Effective labor rate: 88
                                          Average repair order (ARO) $: 244
                                          Average car count: 320
                                          YTD gross profit percent: 55
                                          YTD net profit percent: 6
                                          Percent Repair vs Maintenance vs Other: 60-30-10
                                          Technician training hours per year: 24
                                          Service adviser training hours per year: 12
                                          CEO training hours: 50+
                                          Specialty: Women Owned
                                          Aftermarket association memberships: Women In Auto Care
                                          Personal certifications: ASE Service Advisor
                                          Shop management system (SMS): Napa TRACS
                                          Completely paperless?; No
                                          Digital Vehicle Inspection: AutoVitals
                                          Website provider: Repair Shop of Tomorrow
                                          Primary supplier: NAPA
                                          Supplier marketing program: Auto Care
                                          Performing hybrid repairs: Yes
                                          Biggest challenges: Profitability
                                          Business coach: Dave Justice and RLO BLIG Member
                                          Mastermind group: Yes
                                          Philanthropy: Dollars for Mamograms, Local Schools

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Kathleen Jarosik from Xpertech Auto Repair in Englewood, FL, began her career in the automotive field in late 2003 when she and her husband decided to purchase their own shop and relocate from Florida’s Atlantic Coast to the beautiful Gulf Coast.

                                          Kathleen spent much of her time in the background, managing the payroll, accounts payable and paperwork. She was involved with the operations of the business as well as being a part-time stay at home mom to her two daughters, who are now 16 and 12.

                                          In 2009, after divorcing, Kathleen purchased the shop from her former husband and began to run it as her own. Shortly afterward, she became a Napa Auto Care center and utilized their extensive benefit and training network to learn and grow her business.

                                          Looking back, Kathleen believes her NAPA decision was one of the most pivotal business decisions she has made to date. The benefits have been game changers and over the years have taught her how to become a better manager, leader and steward in her community. In 2015, Kathleen became an ASE certified Service Consultant (C1).

                                          Her shop had shown consistent growth of around 5% year to year but since partnering with her business coach she has increased considerably more than 10% each year.

                                          Kathleen looks forward to becoming more involved in the industry as a whole as well as continuing to run her repair shop and being involved in more community activities in her town.

                                          Talking points:

                                          • Women’s board meeting in 2015 was a milestone for her.
                                          • Kathleen works hard to build the reputation of the shop.
                                          • Explains her change from working in the business to working on it.
                                          • Working to improve on ARO.
                                          • When the snowbirds head north in Spring her business changes.
                                          • Worked hard to improve her customer waiting environment.
                                          • Kathleen has a goal to be a shop coach.
                                          • She is a big marketer and shares her tools.
                                          • She is about getting up and fighting for it.

                                          Xpertech Auto Repair Website

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 4000
                                          Years in industry: 14
                                          Years business ownership: 14
                                          Number of technicians: 3
                                          Number of service advisers: 1
                                          Number of lifts: 4
                                          Number of bays: 5
                                          Days open: Mon-Fri
                                          Annual estimated volume: $800K
                                          Technician efficiency: 156
                                          Technician productivity: 92
                                          Labor rate: 105.42
                                          Effective labor rate: 88
                                          Average repair order (ARO) $: 244
                                          Average car count: 320
                                          YTD gross profit percent: 55
                                          YTD net profit percent: 6
                                          Percent Repair vs Maintenance vs Other: 60-30-10
                                          Technician training hours per year: 24
                                          Service adviser training hours per year: 12
                                          CEO training hours: 50+
                                          Specialty: Women Owned
                                          Aftermarket association memberships: Women In Auto Care
                                          Personal certifications: ASE Service Advisor
                                          Shop management system (SMS): Napa TRACS
                                          Completely paperless?; No
                                          Digital Vehicle Inspection: AutoVitals
                                          Website provider: Repair Shop of Tomorrow
                                          Primary supplier: NAPA
                                          Supplier marketing program: Auto Care
                                          Performing hybrid repairs: Yes
                                          Biggest challenges: Profitability
                                          Business coach: Dave Justice and RLO BLIG Member
                                          Mastermind group: Yes
                                          Philanthropy: Dollars for Mamograms, Local Schools

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=15888Fri, 20 Apr 2018 03:15:19 -040045:25falsefullTrial By Fire Was the Pathway and Learning Curve for This Shop Owner.<br /> <br /> Once Kathleen Jarosik from Xpertech Auto Repair in Englewood, FL bought the business from her former husband she went from the background to the foreground of the business. Trial by fire was the norm.<br /> <br /> Her story is one of renaissance as she knew there was a better way. Working with her business coach, industry colleagues and association members, Kathleen started her turn around. She is actually doing what she loves to do most for the business.<br /> <br /> Kathleen is not without her challenges, but she sees great light ahead and hopes one day to be an industry coach. She wants to help people and give back to the industry. She’s worked hard to build the reputation of the shop and create a positive culture for her team and an environment that her customers feel comfortable in.                                          RR 319: ASA Northwest – Jobst, Smith, KelleyRR 319: ASA Northwest – Jobst, Smith, KelleyIt was a pleasure to spend time with the ASA Northwest team. Pictured above are, Bryan Kelley, Butch Jobst and Brian Smith.

                                          The panel:

                                          Bryan Kelley
                                          ASA Northwest Chairman-Elect
                                          Shop: Valley Automotive Electric

                                          Butch Jobst
                                          ASA Northwest Chairman of the Board
                                          Shop: B&B Automotive Inc

                                          Brian Smith
                                          ASA Northwest Immediate Past Chairman of the Board
                                          Shop: Gig Harbor Automotive Service

                                          Talking Points:

                                          • Association membership made these leaders stronger shop owners.
                                          • ASA Northwest has a strong family comradery ready to help their membership for any reason.
                                          • Mentoring and coaching is a necessary way to do business today.
                                          • Don’t wait 10 years to get help to understand gross margin, efficiencies, cost controls, process improvement and net profit, among others.
                                          • Every shop owner must read the E-Myth by Michael Gerber.
                                          • Most techs learned to run a business from the person they worked for. If they can do it, so can I mentality. When they go into business for themselves they emulated their former boss who may not have been a good businessman.
                                          • In the northwest, ASA Northwest is the invisible hand that is there to help shop owners.
                                          • Getting to meetings and networking can change the life of every shop owner.
                                          • Aftermarket opportunities are big with the oldest car parc ever and lots of cars being sold or leased.
                                          • People need to keep their cars, because of the price for new cars, so maintenance is required.
                                          • How will autonomous cars change how you do business today.

                                          ASA Northwest Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          It was a pleasure to spend time with the ASA Northwest team. Pictured above are, Bryan Kelley, Butch Jobst and Brian Smith.

                                          The panel:

                                          Bryan Kelley
                                          ASA Northwest Chairman-Elect
                                          Shop: Valley Automotive Electric

                                          Butch Jobst
                                          ASA Northwest Chairman of the Board
                                          Shop: B&B Automotive Inc

                                          Brian Smith
                                          ASA Northwest Immediate Past Chairman of the Board
                                          Shop: Gig Harbor Automotive Service

                                          Talking Points:

                                          • Association membership made these leaders stronger shop owners.
                                          • ASA Northwest has a strong family comradery ready to help their membership for any reason.
                                          • Mentoring and coaching is a necessary way to do business today.
                                          • Don’t wait 10 years to get help to understand gross margin, efficiencies, cost controls, process improvement and net profit, among others.
                                          • Every shop owner must read the E-Myth by Michael Gerber.
                                          • Most techs learned to run a business from the person they worked for. If they can do it, so can I mentality. When they go into business for themselves they emulated their former boss who may not have been a good businessman.
                                          • In the northwest, ASA Northwest is the invisible hand that is there to help shop owners.
                                          • Getting to meetings and networking can change the life of every shop owner.
                                          • Aftermarket opportunities are big with the oldest car parc ever and lots of cars being sold or leased.
                                          • People need to keep their cars, because of the price for new cars, so maintenance is required.
                                          • How will autonomous cars change how you do business today.

                                          ASA Northwest Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=14919Tue, 17 Apr 2018 03:30:29 -040050:21falsefullAsk for help. Offer help. Reaching out to help your peers.<br /> <br /> Become the fly on the wall at ASA Northwest’s training event, ATE, and listen to an enlightening panel discussion with Butch Jobst, the ASA Northwest Chairman of the Board from B & B Automotive in Aberdeen, WA, Brian Smith the ASA Northwest Immediate Past Chairman of the Board form Gig Harbor Automotive Service in Gig Harbor, WA and Bryan Kelley the ASA Northwest Chairman-Elect from Valley Automotive Electric in Covington, WA.<br /> <br /> The panel was very transparent on their own business career’s and they offered up their wisdom on coaching, the E-Myth, the power of networking and the invisible hand of ASA Northwest, the opportunities for growth with the aging vehicle car parc and embracing advanced technology. <br /> <br /> There is a strong message to young shop owners that cannot be missed.                                          RR 318: Ryan Kooiman, Jeff Masterman & Jerry Bishop from Standard Motor Products TrainingRR 318: Ryan Kooiman, Jeff Masterman & Jerry Bishop from Standard Motor Products TrainingIf you are a shop owner or technician and you on the fence about making a 100% commitment to obtaining 40 hours of training per year, this industry will pass you by. Maybe you already feel it. Ryan, Jeff and Jerry are going to serve up a very solid position on why you must be a lifelong learner and attend every training class you can get to.

                                          Ryan Kooiman joined Standard Motor Products full time as a Technician Training Developer in 2010. Previously he was the lead tech/driveability specialist at a 20 bay independent shop in Michigan. He is the founder of West Michigan Auto Repair Society, chairman of the MI chapter of SAE, has attended numerous ASE test writing workshops. He has appeared on TV shows such as the CBS Early Show and co-hosted Car and Driver Radio along with Road and Track Radio. Ryan brings his years of hands-on experience in the shop to the audience in a manner they can relate to and put to use immediately.

                                          In early 2013, Ryan was promoted to manager of the Professional Training Seminars training group, overseeing the scheduling and the work of the SMP training staff.  In December 2013, Ryan was promoted to Director of Training.  In this role, Ryan oversees the operations of the SMP Corporate Training Center in Irving, TX; oversees the operations and development of the Pro Training group, as well as works closely with the Marketing and Product teams at SMP to ensure that their products and promotions are what they need to be for the automotive technician.

                                          When he’s not talking about automotive topics, Ryan spends time with his wife and 3 children, builds custom off-road vehicles, and plays with his dragster in West Michigan.

                                           

                                          Jeff Masterman has been working in the industry for over 30 years. During that time he has been a technician, shop owner, and a trainer. He began teaching at night while he worked in the shop during the day, and in 1992 became a full-time trainer. Jeff has worked for Standard Motor Products since 1994 and is currently the Manager of Training Development. In this position, he oversees curriculum development and provides training for over 20 different classes given by 14 instructors across the country. Jeff has been certified by ASE since the first tests were given. He presents training classes at national training events such as CARS, has written numerous articles for Motor Magazine, and participates in ASE question writing workshops. Jeff can be heard online as one of our On-Demand training presenters.  Jeff lives with his family in the mountains of western North Carolina and spends his spare time riding his motorcycle and playing with his grandkids.

                                           

                                          Wayne ‘Jerry’ Bishop began his automotive career as his Dad’s shop helper in the 1970’s. After graduating high school in 1979, he attended Florida Community College, studying Industrial Electronics. Having a good understanding of electricity gave him an edge working with his dad after school. Jerry has worked more than 30 years in the automotive repair industry, specializing in auto air and drivability. Before owning his own automotive service and repair business, he worked for Ford Motor Company, AutoNation USA, Daimler Chrysler / Jeep as well as a few large independent shops in Jacksonville Florida. After closing his business in 2004, he worked for American Honda. In 2006 Jerry joined Standard Motor Products as a Pro Training Instructor. He is an ASE Master Certified Technician with L1, L2 and L3 certifications. He also holds a State of Florida Emissions License. Jerry currently lives in Fleming Island Florida with his lovely wife and his daughter. He and his family enjoy cooking, fishing, bicycling and hiking.

                                          Talking Points:

                                          • Minimum 4o hours of continuing education per year for the lifetime learning necessary for technicians today.
                                          • Technicians are social creatures and like to be with people and do like leader-led training. They like the social component of the gathering.
                                          • Future of training. More hands on. Animation and automation.
                                          • Standard training is authentic.
                                          • Learn just one thing or use a class to remind you of something you’ve learned before then training is all worth it.
                                          • Standard has a large cache of online fundamental classes.
                                          • Training is a lifelong commitment. You’ll never learn enough about automotive repair and new technology if you don’t attend classes.
                                          • Daytime training gives the shop a larger ROI. Only a small part of the industry, about 2%, see the value of training investment and understand why daytime is better training.
                                          • Hands-on classes at Standard training centers bring big rewards for technicians. Training enables technicians to go back to their shops and try new things.
                                          • Augmented reality discussion. Their perspective on this tool.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          If you are a shop owner or technician and you on the fence about making a 100% commitment to obtaining 40 hours of training per year, this industry will pass you by. Maybe you already feel it. Ryan, Jeff and Jerry are going to serve up a very solid position on why you must be a lifelong learner and attend every training class you can get to.

                                          Ryan Kooiman joined Standard Motor Products full time as a Technician Training Developer in 2010. Previously he was the lead tech/driveability specialist at a 20 bay independent shop in Michigan. He is the founder of West Michigan Auto Repair Society, chairman of the MI chapter of SAE, has attended numerous ASE test writing workshops. He has appeared on TV shows such as the CBS Early Show and co-hosted Car and Driver Radio along with Road and Track Radio. Ryan brings his years of hands-on experience in the shop to the audience in a manner they can relate to and put to use immediately.

                                          In early 2013, Ryan was promoted to manager of the Professional Training Seminars training group, overseeing the scheduling and the work of the SMP training staff.  In December 2013, Ryan was promoted to Director of Training.  In this role, Ryan oversees the operations of the SMP Corporate Training Center in Irving, TX; oversees the operations and development of the Pro Training group, as well as works closely with the Marketing and Product teams at SMP to ensure that their products and promotions are what they need to be for the automotive technician.

                                          When he’s not talking about automotive topics, Ryan spends time with his wife and 3 children, builds custom off-road vehicles, and plays with his dragster in West Michigan.

                                           

                                          Jeff Masterman has been working in the industry for over 30 years. During that time he has been a technician, shop owner, and a trainer. He began teaching at night while he worked in the shop during the day, and in 1992 became a full-time trainer. Jeff has worked for Standard Motor Products since 1994 and is currently the Manager of Training Development. In this position, he oversees curriculum development and provides training for over 20 different classes given by 14 instructors across the country. Jeff has been certified by ASE since the first tests were given. He presents training classes at national training events such as CARS, has written numerous articles for Motor Magazine, and participates in ASE question writing workshops. Jeff can be heard online as one of our On-Demand training presenters.  Jeff lives with his family in the mountains of western North Carolina and spends his spare time riding his motorcycle and playing with his grandkids.

                                           

                                          Wayne ‘Jerry’ Bishop began his automotive career as his Dad’s shop helper in the 1970’s. After graduating high school in 1979, he attended Florida Community College, studying Industrial Electronics. Having a good understanding of electricity gave him an edge working with his dad after school. Jerry has worked more than 30 years in the automotive repair industry, specializing in auto air and drivability. Before owning his own automotive service and repair business, he worked for Ford Motor Company, AutoNation USA, Daimler Chrysler / Jeep as well as a few large independent shops in Jacksonville Florida. After closing his business in 2004, he worked for American Honda. In 2006 Jerry joined Standard Motor Products as a Pro Training Instructor. He is an ASE Master Certified Technician with L1, L2 and L3 certifications. He also holds a State of Florida Emissions License. Jerry currently lives in Fleming Island Florida with his lovely wife and his daughter. He and his family enjoy cooking, fishing, bicycling and hiking.

                                          Talking Points:

                                          • Minimum 4o hours of continuing education per year for the lifetime learning necessary for technicians today.
                                          • Technicians are social creatures and like to be with people and do like leader-led training. They like the social component of the gathering.
                                          • Future of training. More hands on. Animation and automation.
                                          • Standard training is authentic.
                                          • Learn just one thing or use a class to remind you of something you’ve learned before then training is all worth it.
                                          • Standard has a large cache of online fundamental classes.
                                          • Training is a lifelong commitment. You’ll never learn enough about automotive repair and new technology if you don’t attend classes.
                                          • Daytime training gives the shop a larger ROI. Only a small part of the industry, about 2%, see the value of training investment and understand why daytime is better training.
                                          • Hands-on classes at Standard training centers bring big rewards for technicians. Training enables technicians to go back to their shops and try new things.
                                          • Augmented reality discussion. Their perspective on this tool.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=14900Fri, 13 Apr 2018 03:42:11 -040054:40falsefullA Perspective on the Value and Future of Technician Training.<br /> <br /> Listen and learn from Ryan Kooiman, Director of Training at Standard Motor Products, Jeff Masterman, the Manager of Technician Training Development and Wayne ‘Jerry’ Bishop, well known instructor at Standard Motor Products.<br /> <br /> Listen to a discussion on daytime training, augmented reality, the future of training, hands-on, case studies, course development and the importance of the fundamentals among others.<br /> <br /> If you are a shop owner or technician and you on the fence about making a 100% commitment to obtaining 40 hours of training per year, this industry will pass you by. Maybe you already feel it. Ryan, Jeff and Jerry are going to serve up a very solid position on why you must be a lifelong learner and attend every training class you can get to.                                          RR 317: Mark Colaw from CarFest and Seymour’s GarageRR 317: Mark Colaw from CarFest and Seymour’s GarageA native of San Antonio, TX, Mark Colaw has a passion for the automotive industry. He started working for the shop’s namesakes, Hastings and Ida Seymour, as one of three people that knew how to run one of the new diagnostic machines. Mark eventually purchased Seymour’s Garage in 1985 and opened the current location in 1988.

                                          Mark is highly involved in his community. He started at the age of thirteen volunteering for various organizations. and since then his vision recently brought a team of automotive industry professionals together to create a community event called CarFest. As recently as 2016, Carfest donated more than $80,000 to local trade schools to assist youth pursuing a career in the automotive world. Mark also serves as a board member at Hidden Springs Youth Ranch, where he also donates the land that the youth ranchers use and the resources to maintain the facilities.

                                          This episode is about Mark Colaw’s passion: Carfest. This is, by far, the most comprehensive philanthropic event I’ve ever had the pleasure to cover as a podcaster. This event goes miles and miles to improve the image of our automotive repair community and presents the industry in our most positive light.

                                          Mark explains the impact CarFest is having on the community, automotive technology schools, suppliers and aftermarket vendors. This two and half day public event repairs 25 vehicles free for a select group of individuals. The vehicles are handpicked by community outreach groups such as Haven for Hope and The Battered Women’s Shelter.

                                          When you change lives with heart and hands and bring unity in the community, it goes a long way to build trust in the automotive industry and professionalism in the trade.

                                          Talking Points:

                                          • Mark’s parents wanted him to go to college but he had other plans to be a mechanic.
                                          • Carfest, an idea from Mark to enhance the trade of auto repair.
                                            • Driven off the core value of integrity, community, education and excellence. To enhance the trade of automotive repair.

                                          • Here are some of the requirements necessary to select the proper candidate:
                                            • The vehicle must currently be licensed and insured in their name.
                                            • Must be employed so they can continue to get to work.

                                          • The support for this event comes from local shop owners, aftermarket suppliers, OEM vendors and technicians.
                                            • The event cannot be run just on getting product, so there is some cash that is needed to run the event.

                                            • Donations and sponsorships from vendors make this event.

                                          • Last year over 8,000 people came through CarFest.
                                            • The event is open to everyone at no cost; there is even a kids corner with Herbie and games!
                                            • Classes for the consumer and Town Hall type events are held for the consumer.

                                            • Bands. BBQ cookoff and a Chili Cook-Off
                                            • Every two hours there is a pre-owned vehicle given away to the public.
                                              • It grew over time.
                                              • Cars are coming from shop owners and consumers. Some people who want to donate their car that needs repair will get salvage value, or a shop will buy it and fix it up for Carfest.


                                          • There are eight automotive campuses involved in this event.
                                            • Each campus gets $10,000 toward their program.
                                            • The money comes from vendors and sponsors.

                                          • CarFest features a 25 bay garage and is staffed by volunteers that are fixing the selected vehicles.
                                            • There are eight automotive technology school students who shadow the professional technicians.

                                          • Mark’s ultimate dream is to blueprint this event and have other shop owners duplicate this in their communities.

                                          CarFest Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          A native of San Antonio, TX, Mark Colaw has a passion for the automotive industry. He started working for the shop’s namesakes, Hastings and Ida Seymour, as one of three people that knew how to run one of the new diagnostic machines. Mark eventually purchased Seymour’s Garage in 1985 and opened the current location in 1988.

                                          Mark is highly involved in his community. He started at the age of thirteen volunteering for various organizations. and since then his vision recently brought a team of automotive industry professionals together to create a community event called CarFest. As recently as 2016, Carfest donated more than $80,000 to local trade schools to assist youth pursuing a career in the automotive world. Mark also serves as a board member at Hidden Springs Youth Ranch, where he also donates the land that the youth ranchers use and the resources to maintain the facilities.

                                          This episode is about Mark Colaw’s passion: Carfest. This is, by far, the most comprehensive philanthropic event I’ve ever had the pleasure to cover as a podcaster. This event goes miles and miles to improve the image of our automotive repair community and presents the industry in our most positive light.

                                          Mark explains the impact CarFest is having on the community, automotive technology schools, suppliers and aftermarket vendors. This two and half day public event repairs 25 vehicles free for a select group of individuals. The vehicles are handpicked by community outreach groups such as Haven for Hope and The Battered Women’s Shelter.

                                          When you change lives with heart and hands and bring unity in the community, it goes a long way to build trust in the automotive industry and professionalism in the trade.

                                          Talking Points:

                                          • Mark’s parents wanted him to go to college but he had other plans to be a mechanic.
                                          • Carfest, an idea from Mark to enhance the trade of auto repair.
                                            • Driven off the core value of integrity, community, education and excellence. To enhance the trade of automotive repair.

                                          • Here are some of the requirements necessary to select the proper candidate:
                                            • The vehicle must currently be licensed and insured in their name.
                                            • Must be employed so they can continue to get to work.

                                          • The support for this event comes from local shop owners, aftermarket suppliers, OEM vendors and technicians.
                                            • The event cannot be run just on getting product, so there is some cash that is needed to run the event.

                                            • Donations and sponsorships from vendors make this event.

                                          • Last year over 8,000 people came through CarFest.
                                            • The event is open to everyone at no cost; there is even a kids corner with Herbie and games!
                                            • Classes for the consumer and Town Hall type events are held for the consumer.

                                            • Bands. BBQ cookoff and a Chili Cook-Off
                                            • Every two hours there is a pre-owned vehicle given away to the public.
                                              • It grew over time.
                                              • Cars are coming from shop owners and consumers. Some people who want to donate their car that needs repair will get salvage value, or a shop will buy it and fix it up for Carfest.


                                          • There are eight automotive campuses involved in this event.
                                            • Each campus gets $10,000 toward their program.
                                            • The money comes from vendors and sponsors.

                                          • CarFest features a 25 bay garage and is staffed by volunteers that are fixing the selected vehicles.
                                            • There are eight automotive technology school students who shadow the professional technicians.

                                          • Mark’s ultimate dream is to blueprint this event and have other shop owners duplicate this in their communities.

                                          CarFest Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=14866Tue, 10 Apr 2018 03:30:31 -040038:47falsefullPhilanthropy on Steroids: CarFest – An Industry And Image Game Changer: Built With Hearts and Hands.<br /> <br /> Mark Colaw has owned Seymour’s Garage since 1985. This episode is about Mark Colaw’s passion: Carfest. This is, by far, the most comprehensive philanthropic event I’ve ever had the pleasure to cover as a podcaster. This event goes miles and miles to improve the image of our automotive repair community and presents the industry in our most positive light.<br /> <br /> Mark explains the impact Carfest is having on the community, automotive technology schools, suppliers and aftermarket vendors. This two and half day public event repairs 25 vehicles free for a select group of individuals. The vehicles are handpicked by community outreach groups such as Haven for Hope and The Battered Women’s Shelter.<br /> <br /> When you change lives with heart and hands and bring unity in the community, it goes a long way to build trust in the automotive industry and professionalism in the trade.                                          RR 316: Scott Brown with Diagnostic NetworkRR 316: Scott Brown with Diagnostic NetworkScott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

                                          With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

                                          He is now President of Diagnostic Network and shares this plans and vision for this new diagnostician tool. Find other episodes that have featured Scott HERE.

                                          Link to Diag.Net

                                          Talking Points:

                                          • Diagnostic Network is a learning platform and an open and deep channel of communication for diagnosticians and aspiring diagnosticians while connecting the industry that provides the products, services, information and training to the marketplace.
                                          • It is rare that a shop has someone with a high analytical skill set that can figure outside the realm of the manufacture test plan.
                                          • Many techs are trying to educate themselves in their own support groups.
                                          • Different than Facebook, Diag.net will have powerful search features to recall content.
                                          • Scott is working to connect industry with top-level diagnosticians, so industry knows what they need to deliver to the marketplace.
                                          • Industry wants to bring their subject matter experts and content to the program.
                                          • Diagnostic Network will allow special filtering to help the diagnostician get focused in his/her special are of interest.
                                          • Scott is not interested to create a silver bullet factory. Silver’s sometimes can fix problems but the root cause, in many cases is never understood.
                                          • You cannot change parts today. Pattern failures will not be as common as it was in the last two decades.
                                          • Many technicians are lost if they don’t have a DTC.
                                          • Peer discussions and peer review will be part of this program to help refine rich content.
                                          • Support for peers on how to find the right building blocks for training.
                                          • Open to diagnosticians, aftermarket manufacturers, tool providers, training companies and hopefully the OE’s.
                                          • Scott feels it is time to break a mold and to improve engagement and transparency.
                                          • There isn’t a clearly defined guideline as to the skill set you need to be competent in this industry.
                                          • He wants case studies to help create a ‘multiplier effect’ of information.
                                          • This is a professional’s marketplace.
                                          • Data is king. They will have a vehicle support database to normalize the data that is coming in.
                                          • Scott sees ’s heavy duty will be on the horizon.

                                          Link to NASTF:  Road To Great Technicians Episode

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

                                          With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

                                          He is now President of Diagnostic Network and shares this plans and vision for this new diagnostician tool. Find other episodes that have featured Scott HERE.

                                          Link to Diag.Net

                                          Talking Points:

                                          • Diagnostic Network is a learning platform and an open and deep channel of communication for diagnosticians and aspiring diagnosticians while connecting the industry that provides the products, services, information and training to the marketplace.
                                          • It is rare that a shop has someone with a high analytical skill set that can figure outside the realm of the manufacture test plan.
                                          • Many techs are trying to educate themselves in their own support groups.
                                          • Different than Facebook, Diag.net will have powerful search features to recall content.
                                          • Scott is working to connect industry with top-level diagnosticians, so industry knows what they need to deliver to the marketplace.
                                          • Industry wants to bring their subject matter experts and content to the program.
                                          • Diagnostic Network will allow special filtering to help the diagnostician get focused in his/her special are of interest.
                                          • Scott is not interested to create a silver bullet factory. Silver’s sometimes can fix problems but the root cause, in many cases is never understood.
                                          • You cannot change parts today. Pattern failures will not be as common as it was in the last two decades.
                                          • Many technicians are lost if they don’t have a DTC.
                                          • Peer discussions and peer review will be part of this program to help refine rich content.
                                          • Support for peers on how to find the right building blocks for training.
                                          • Open to diagnosticians, aftermarket manufacturers, tool providers, training companies and hopefully the OE’s.
                                          • Scott feels it is time to break a mold and to improve engagement and transparency.
                                          • There isn’t a clearly defined guideline as to the skill set you need to be competent in this industry.
                                          • He wants case studies to help create a ‘multiplier effect’ of information.
                                          • This is a professional’s marketplace.
                                          • Data is king. They will have a vehicle support database to normalize the data that is coming in.
                                          • Scott sees ’s heavy duty will be on the horizon.

                                          Link to NASTF:  Road To Great Technicians Episode

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=14847Fri, 06 Apr 2018 03:40:02 -040046:30falsefullIs The Industry Ready For A Diagnostician Learning Platform That Is Deeply Connected To The Industry?<br /> <br /> Diagnostic Network, Scott Brown’s new venture, will be a learning platform and open a deep channel of communication for diagnosticians and aspiring diagnosticians while connecting the industry that provides the products, services, information and training to the marketplace.<br /> <br /> If you earn your living in the aftermarket, and for that matter serving the motoring public, you’ll want to give this episode a serious listen as Scott unveils his plans for Diag.net that will focus on the diagnostician.<br /> <br /> Scott shares his vision along with the industry collaboration he is building to create a very powerful repository of aftermarket intellect. Peer discussions and peer reviews will be part of this program to help refine the rich content.<br /> <br /> There isn’t a clearly defined guideline as to the skill set you need to be competent in this industry. Scott sees the creation of the right building blocks for training and says it is time to break the mold and to improve engagement and transparency.                                          RR 315: Chris Gardner from AASARR 315: Chris Gardner from AASAChris Gardner, MAAP, is Vice President of the Automotive Aftermarket Suppliers Association He manages all technology areas for AASA members, including the AASA Technology Council and the AASA Technology Conference. The AASA Technology Conference is the leading technology event in the North American Automotive Aftermarket industry. He represents members on the Aftermarket Telematics Task Force, AASA Telematics Working Group, NASTF’s Equipment & Tool Committee and the AASA Vehicle Data Work Group. Gardner also provides executive oversight for all major events including AAPEX. He also manages the association’s Intellectual Property Council and manages internal staff operations.

                                          Chris has more than 30 years of experience in the automotive industry, has received two automotive component patents, and has written dozens of articles and white papers on various automotive materials and processes.

                                          He has been with the MEMA/AASA organization for 20 years. Gardner has a B.S. degree from North Carolina State University and  Masters in Automotive Aftermarket Professional from Northwood University’s ‘University of the Aftermarket’. He has received the Northwood University Automotive Aftermarket Management Education Award.

                                          Talking points:

                                          • AASA and the Autocare Association co-own AAPEX.
                                            • They are making technology trends a big focus of AAPEX.

                                          • The CES (Consumer Electronics Show) is getting dominated by the automakers.
                                            • Chris has attended CES in the last three years and sees more automotive engagement each year.
                                            • CES is a hype show with significant TV, On-Line and media presence.
                                            • It is a Business to Business trade show and the largest trade show in North American
                                            • Compared to AAPEX/SEMA is has about 30,000 more in attendance, which makes AAPEX/SEMA one of the largest in North America.
                                            • Many CES presentations this past year included Smart Cities

                                          • Chris reports these observations from CES:
                                            • Virtual heads-up display.
                                            • Virtual dashboard controls.
                                            • Predictive analysis.
                                            • Nissan demonstrated brain sensing technology for driver reactions.
                                            • Many CES presentations are not production technologies. They are showing concepts and insights into the future.

                                          • Autonomy for vehicles is here. The question is how comfortable will drivers be with the technology that allows the driver to relinquish control of the vehicle.
                                            • Will governments work together with the same rules and laws and technology?

                                          • The aftermarket has always been able to figure out new technology. It is the perfect time to learn as much as you can and embrace the future.
                                          • Successful aftermarket companies will innovate. They always have.
                                          • All major trade shows are showing an increase in attendance because of their focus on technology.
                                          • There is no clarity yet as to ownership of data and software before smart parts become a reality.
                                          • Chris sees a convergence of telematics and the consumers ability to make an appointment with their smartphone.
                                            • He’s seen a partnership with an e-tailer and a telematics company to potentially order parts and specify the brand they want.

                                          • The type of suppliers in this industry is changing.
                                            • There is a growing need for the suppliers to learn about predictive analytics, mobility technologies, dongles and telematics.
                                            • There will be smart parts in our future. There are a few hurdles to overcome. There are hundreds of companies working on this but they may not see themselves as an independent aftermarket supplier, even though they are.
                                              • AASA is creating an organization that will reach out to meet and address the needs of these companies and provide a forum to AASA’s current members.



                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Chris Gardner, MAAP, is Vice President of the Automotive Aftermarket Suppliers Association He manages all technology areas for AASA members, including the AASA Technology Council and the AASA Technology Conference. The AASA Technology Conference is the leading technology event in the North American Automotive Aftermarket industry. He represents members on the Aftermarket Telematics Task Force, AASA Telematics Working Group, NASTF’s Equipment & Tool Committee and the AASA Vehicle Data Work Group. Gardner also provides executive oversight for all major events including AAPEX. He also manages the association’s Intellectual Property Council and manages internal staff operations.

                                          Chris has more than 30 years of experience in the automotive industry, has received two automotive component patents, and has written dozens of articles and white papers on various automotive materials and processes.

                                          He has been with the MEMA/AASA organization for 20 years. Gardner has a B.S. degree from North Carolina State University and  Masters in Automotive Aftermarket Professional from Northwood University’s ‘University of the Aftermarket’. He has received the Northwood University Automotive Aftermarket Management Education Award.

                                          Talking points:

                                          • AASA and the Autocare Association co-own AAPEX.
                                            • They are making technology trends a big focus of AAPEX.

                                          • The CES (Consumer Electronics Show) is getting dominated by the automakers.
                                            • Chris has attended CES in the last three years and sees more automotive engagement each year.
                                            • CES is a hype show with significant TV, On-Line and media presence.
                                            • It is a Business to Business trade show and the largest trade show in North American
                                            • Compared to AAPEX/SEMA is has about 30,000 more in attendance, which makes AAPEX/SEMA one of the largest in North America.
                                            • Many CES presentations this past year included Smart Cities

                                          • Chris reports these observations from CES:
                                            • Virtual heads-up display.
                                            • Virtual dashboard controls.
                                            • Predictive analysis.
                                            • Nissan demonstrated brain sensing technology for driver reactions.
                                            • Many CES presentations are not production technologies. They are showing concepts and insights into the future.

                                          • Autonomy for vehicles is here. The question is how comfortable will drivers be with the technology that allows the driver to relinquish control of the vehicle.
                                            • Will governments work together with the same rules and laws and technology?

                                          • The aftermarket has always been able to figure out new technology. It is the perfect time to learn as much as you can and embrace the future.
                                          • Successful aftermarket companies will innovate. They always have.
                                          • All major trade shows are showing an increase in attendance because of their focus on technology.
                                          • There is no clarity yet as to ownership of data and software before smart parts become a reality.
                                          • Chris sees a convergence of telematics and the consumers ability to make an appointment with their smartphone.
                                            • He’s seen a partnership with an e-tailer and a telematics company to potentially order parts and specify the brand they want.

                                          • The type of suppliers in this industry is changing.
                                            • There is a growing need for the suppliers to learn about predictive analytics, mobility technologies, dongles and telematics.
                                            • There will be smart parts in our future. There are a few hurdles to overcome. There are hundreds of companies working on this but they may not see themselves as an independent aftermarket supplier, even though they are.
                                              • AASA is creating an organization that will reach out to meet and address the needs of these companies and provide a forum to AASA’s current members.



                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=14802Tue, 03 Apr 2018 03:35:44 -040045:36falsefullTechnology Talk, AAPEX, ADAS, CES and More.<br /> <br /> Chris Gardner, MAAP, is the Vice President or Programs and Member Services for AASA, the Automotive Aftermarket Suppliers Association. AASA is the voice for the Aftermarket Supplier Industry. Chris also manages all things technology for the association and that is where we spend most of our time in this interview.<br /> <br /> An interview highlight is Chris’s view of the Consumer Electronics Show (CES) that he has attended for the last three years. He’ll give you a perspective on what he saw and the impact on the aftermarket as our future rolls out, as he sees it.<br /> <br /> Among other discussion topics ADAS and the tech he saw at CES. Chris sees a convergence of telematics with the consumer, the service professional and the supplier. We even talked a bit about smart parts.                                          RR 314: Educator Think Tank – Vision 2018RR 314: Educator Think Tank – Vision 2018Rick Escalambre is a retired instructor, after 31 years, from Skyline College in San Bruno, CA. He shows no signs of slowing down and continues to teach in an adjunct role. He is also a contract trainer throughout the industry. Rick serves on the Vision Educator Think Tank and can always be counted on to make some important and profound contributions to the forum. Hear Rick’s previous episodes HERE.

                                          Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

                                          With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Scott is the former president of iATN. Scott is now launching Diagnostic Network; The Network for Vehicle Diagnosticians and Service Industry Professionals. Scott additionally serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE. Listen to Scott’s previous episodes HERE.

                                          Tim Dwyer is an automotive education specialist at ConsuLab, a manufacturer, and provider of automotive training aids.  After 25 years of ownership, he sold his business Superwrench Import Auto in Tulsa, OK to pursue a teaching career at Oklahoma State University Institute of Technology. There he helped start and instruct the Pro-Tech Automotive Internship program for 12 years. Hear Tim’s previous episodes HERE.

                                          Matthew Shanahan is an Assistant Professor, Automotive Technology at the College of DuPage. He is also  the Faculty Learning Technologies Coordinator and Secretary, COD Faculty Association

                                           Talking Points:

                                          • Soft skills as a technician, shop owner and educator are critically important.
                                          • Rich Escalambre did a keynote at the Educators Think Tank on ‘Respect’.
                                            • As a teacher, you earn respect from your students.

                                          • Scott Brown says caring for student’s success starts with the instructor.
                                          • There is about a 50% or more attrition rate in the number of students that start post-secondary automotive programs and graduate. There are many reasons for this, however, it is a large number.
                                          • Listen to the Vision interview on NASTF, the Road To Great Technicians HERE.
                                          • Automotive careers may not necessarily include turning wrenches for your entire life. There are so many job opportunities in the industry.
                                          • The skills of our technicians are wanted by other industries. There are many reasons we are losing our talent to include, training, support, career path, pay and benefits among many others.
                                          • Why aren’t there more students landing at independent shops?  The dealer networks are in communication with the college and instructors.
                                            • Workaround their schedules is a barrier.
                                            • Students want to know what type of internship work they will do. They do not want to be in the lube bay for the entire program.
                                            • Get them exposed to challenges inside the shop.

                                          • We are in the world of major software technology as vehicles are running more computer code than ever.
                                          • We are working in a mold of education that has a lot of debt to it and we need to break the mold.
                                          • Automotive technology programs at all levels are expensive. The cost per student is high. But looking at the needs of the community, there is high demand for skilled technicians that can outweigh an economic downturn. Industry must get involved in the advisory boards at these schools.
                                          • Independents must attend career fairs and speak to classes at all levels including middle school.
                                          • Quality of teaching time is going down because of admin and committee work.
                                          • Articulation agreements with high school programs are needed to bring the students with college credit into post-secondary.
                                          • Education gets rewarded, but experience doesn’t. To bring quality experienced professionals into the education system there needs to be a change.
                                            • Instructors with real-world experience need to understand how to teach.

                                          • Industry and education need to come together stronger than ever. The industry has a depth of talent that can help the education system. [Scott Brown]
                                          • Teachers, shop owners and technicians all gather at Vision and discuss their concerns.
                                          • Jorge Menchu gets credit for driving the quality and growth of the Educators Think Tank.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Rick Escalambre is a retired instructor, after 31 years, from Skyline College in San Bruno, CA. He shows no signs of slowing down and continues to teach in an adjunct role. He is also a contract trainer throughout the industry. Rick serves on the Vision Educator Think Tank and can always be counted on to make some important and profound contributions to the forum. Hear Rick’s previous episodes HERE.

                                          Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

                                          With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Scott is the former president of iATN. Scott is now launching Diagnostic Network; The Network for Vehicle Diagnosticians and Service Industry Professionals. Scott additionally serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE. Listen to Scott’s previous episodes HERE.

                                          Tim Dwyer is an automotive education specialist at ConsuLab, a manufacturer, and provider of automotive training aids.  After 25 years of ownership, he sold his business Superwrench Import Auto in Tulsa, OK to pursue a teaching career at Oklahoma State University Institute of Technology. There he helped start and instruct the Pro-Tech Automotive Internship program for 12 years. Hear Tim’s previous episodes HERE.

                                          Matthew Shanahan is an Assistant Professor, Automotive Technology at the College of DuPage. He is also  the Faculty Learning Technologies Coordinator and Secretary, COD Faculty Association

                                           Talking Points:

                                          • Soft skills as a technician, shop owner and educator are critically important.
                                          • Rich Escalambre did a keynote at the Educators Think Tank on ‘Respect’.
                                            • As a teacher, you earn respect from your students.

                                          • Scott Brown says caring for student’s success starts with the instructor.
                                          • There is about a 50% or more attrition rate in the number of students that start post-secondary automotive programs and graduate. There are many reasons for this, however, it is a large number.
                                          • Listen to the Vision interview on NASTF, the Road To Great Technicians HERE.
                                          • Automotive careers may not necessarily include turning wrenches for your entire life. There are so many job opportunities in the industry.
                                          • The skills of our technicians are wanted by other industries. There are many reasons we are losing our talent to include, training, support, career path, pay and benefits among many others.
                                          • Why aren’t there more students landing at independent shops?  The dealer networks are in communication with the college and instructors.
                                            • Workaround their schedules is a barrier.
                                            • Students want to know what type of internship work they will do. They do not want to be in the lube bay for the entire program.
                                            • Get them exposed to challenges inside the shop.

                                          • We are in the world of major software technology as vehicles are running more computer code than ever.
                                          • We are working in a mold of education that has a lot of debt to it and we need to break the mold.
                                          • Automotive technology programs at all levels are expensive. The cost per student is high. But looking at the needs of the community, there is high demand for skilled technicians that can outweigh an economic downturn. Industry must get involved in the advisory boards at these schools.
                                          • Independents must attend career fairs and speak to classes at all levels including middle school.
                                          • Quality of teaching time is going down because of admin and committee work.
                                          • Articulation agreements with high school programs are needed to bring the students with college credit into post-secondary.
                                          • Education gets rewarded, but experience doesn’t. To bring quality experienced professionals into the education system there needs to be a change.
                                            • Instructors with real-world experience need to understand how to teach.

                                          • Industry and education need to come together stronger than ever. The industry has a depth of talent that can help the education system. [Scott Brown]
                                          • Teachers, shop owners and technicians all gather at Vision and discuss their concerns.
                                          • Jorge Menchu gets credit for driving the quality and growth of the Educators Think Tank.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=13814Fri, 30 Mar 2018 03:50:06 -040052:58falsefullYou Cannot Ignore Your Role in The Automotive Technology Education System.<br /> <br /> Go inside the Vision 2018 Studio with the Educators Think Tank. Join Rick Escalambre, Retired Instructor Skyline College, and educator of the year 2017, Scott Brown from Diagnostic Network, Matthew Shanahan Assistant Professor, Automotive Technology, College of DuPage and Tim Dwyer, from Consul Labs. <br /> <br /> This is a great slice of what automotive education is today. A very open and transparent discussion that will help you understand the education process and gain knowledge of how to get involved. Also, learn about the challenges that post-secondary automotive technology programs have and how you can and must get involved.<br /> <br /> A few key talking points: Automotive technology programs at all levels is expensive, independents must attend career fairs and speak to classes at all levels including middle school and Industry and education needs to come together stronger than ever. The industry has a depth of talent that can help the education system.                                          RR 313: Taurayi Raymond Sewera from Truck Tech & General ServicesRR 313: Taurayi Raymond Sewera from Truck Tech & General Services“There’s nothing too hard if you are determined to work hard enough. Do not underestimate your talent; you may never know where it will take you.” Taurayi Raymond Sewera

                                          Taurayi Raymond Sewera had a tough life growing up in Glen Norah (a ghetto suburb in Harare). His father passed away after he finished his ordinary level education. His mother worked hard selling different things to farms in order to make ends meet. This gave Taurayi the motivation to work hard enough and be able to thank her for the sacrifices she made.” Taurayi is a man who has not only managed to make lemonade out of lemons but also stood out from the situation around him, identified his talent and made it his strength. He is now soaring to greater heights.

                                          Taurayi is one of the few automotive technicians who can fix cars from gasoline, hybrid and electric vehicles, to heavy-duty diesel vehicles as well as earth-moving and farming equipment. Being the only technician in Africa who is certified by the National Institute of Automotive Service Excellence (ASE) for light duty diesel, medium and heavy-duty trucks and advanced level specialist (L1), Taurayi has broken many barriers and is still aiming for more. He is the first and only African member of the Automotive Service Association (ASA).

                                          His professional journey began selling spare parts for heavy-duty vehicles. Taurayi did this while attending Oriel Boys High, a Group A school. He wanted to do computer programming but he could not afford to go for Advanced level and had to join his elder brother in selling automotive spare parts in Gazaland. Taurayi started selling spare parts to reputable companies where he began to recognize the difference between genuine parts and this increased his knowledge. Apart from selling automotive spare parts, Taurayi would also fix cars without getting any training. He said he had a feeling that he could fix cars and he believed in himself so much that he could literally fix any problem without going to any school for it. He ended up fixing gearboxes for big companies like Duly Truck Zimbabwe. He started doing engine overhauls as well and did his first engine with the help of a friend who specialized in engine rebuilding. When he did the second engine, Taurayi did it himself and his friend just confirmed that he had done it the proper way.

                                          Taurayi did not want to be just a technician, he wanted to be the best not in Africa, but in the whole world and he believes he can achieve that. His giant step in becoming the best automotive technician came as he was watching a YouTube video by Jim Morton, a trainer that has been a huge influence on Taurayi. In the video, Jim was teaching a class of students at one of the biggest automotive technology training events, and he wrote his email on a whiteboard for his students to communicate with him afterward. Taurayi was bold enough to take down the email and went on to tell Jim his dream of becoming the best technician in the world and how much he was willing to learn from great people such as Jim. To Taurayi’s surprise, Jim Morton responded and from there he established links that opened opportunities for him to attend the biggest and best automotive service training event, VISION Hi-Tech Training.

                                          Taurayi felt privileged to be the first ever attendee from Africa to go to Vision, which he says is the Automotive Technology Training ‘World Cup’.  He acknowledged how the event and expo made him realize that there are so many things that people miss out if they do not search for opportunities. Taurayi also noted how the expo made him think of young talent that is abundant in Africa and Zimbabwe but at times never gets the exposure that is required. He knows that his experience at Vision will help change African Automotive Service Excellence because he learned that he must impart to other young people to create world-class technicians in Africa as well.

                                          Taurayi had a hard time convincing his family to support his dream of becoming the best automotive technician. This was mainly a result of society’s perceptions concerning the industry. However, with time, the rest of his family began to support him as much as his wife and children. Taurayi’s journey to success has even inspired his daughter who wants to become an automotive technician as well and enjoys reading her father’s technical books. When asked how he took his daughter’s decision, Taurayi said he was overwhelmed because he did not realize the impact he had made on his daughter and he was also proud that she is willing to stand out in a male-dominated industry.

                                          Taurayi is married to a beautiful wife, Faith, and together they own a company, Truck Tech and General Services which specializes in road construction equipment. Taurayi is currently constructing a 1,900 square meter Automotive Services Workshop, which he says will be one of the best in Africa.

                                          Taurayi is so in love with his family to an extent that his last-born son, Diesel, was nicknamed ‘Pico’ after the Picoscope, one his instruments that he bought and loves so much. He described his love for his work as being a result of him discovering his talent and making the most out of it. He encouraged young people to discover their talent, know what they want, and put aside everything that works against their dream. “You can be as big as you want as long as you put God first, the sky is the limit,” said Taurayi.

                                          Currently, Taurayi is studying for his ASE L2 (Advanced Medium and Heavy Duty Electronic Engines Diagnosis Specialist), ASE L3 (Advanced Hybrid and Electric Vehicles Specialist) and ASE Master (Technician for Automobile and Medium and Heavy-Duty Diesel Trucks). He said his secret to his success is God’s grace, believing in his goals and working towards those goals.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          “There’s nothing too hard if you are determined to work hard enough. Do not underestimate your talent; you may never know where it will take you.” Taurayi Raymond Sewera

                                          Taurayi Raymond Sewera had a tough life growing up in Glen Norah (a ghetto suburb in Harare). His father passed away after he finished his ordinary level education. His mother worked hard selling different things to farms in order to make ends meet. This gave Taurayi the motivation to work hard enough and be able to thank her for the sacrifices she made.” Taurayi is a man who has not only managed to make lemonade out of lemons but also stood out from the situation around him, identified his talent and made it his strength. He is now soaring to greater heights.

                                          Taurayi is one of the few automotive technicians who can fix cars from gasoline, hybrid and electric vehicles, to heavy-duty diesel vehicles as well as earth-moving and farming equipment. Being the only technician in Africa who is certified by the National Institute of Automotive Service Excellence (ASE) for light duty diesel, medium and heavy-duty trucks and advanced level specialist (L1), Taurayi has broken many barriers and is still aiming for more. He is the first and only African member of the Automotive Service Association (ASA).

                                          His professional journey began selling spare parts for heavy-duty vehicles. Taurayi did this while attending Oriel Boys High, a Group A school. He wanted to do computer programming but he could not afford to go for Advanced level and had to join his elder brother in selling automotive spare parts in Gazaland. Taurayi started selling spare parts to reputable companies where he began to recognize the difference between genuine parts and this increased his knowledge. Apart from selling automotive spare parts, Taurayi would also fix cars without getting any training. He said he had a feeling that he could fix cars and he believed in himself so much that he could literally fix any problem without going to any school for it. He ended up fixing gearboxes for big companies like Duly Truck Zimbabwe. He started doing engine overhauls as well and did his first engine with the help of a friend who specialized in engine rebuilding. When he did the second engine, Taurayi did it himself and his friend just confirmed that he had done it the proper way.

                                          Taurayi did not want to be just a technician, he wanted to be the best not in Africa, but in the whole world and he believes he can achieve that. His giant step in becoming the best automotive technician came as he was watching a YouTube video by Jim Morton, a trainer that has been a huge influence on Taurayi. In the video, Jim was teaching a class of students at one of the biggest automotive technology training events, and he wrote his email on a whiteboard for his students to communicate with him afterward. Taurayi was bold enough to take down the email and went on to tell Jim his dream of becoming the best technician in the world and how much he was willing to learn from great people such as Jim. To Taurayi’s surprise, Jim Morton responded and from there he established links that opened opportunities for him to attend the biggest and best automotive service training event, VISION Hi-Tech Training.

                                          Taurayi felt privileged to be the first ever attendee from Africa to go to Vision, which he says is the Automotive Technology Training ‘World Cup’.  He acknowledged how the event and expo made him realize that there are so many things that people miss out if they do not search for opportunities. Taurayi also noted how the expo made him think of young talent that is abundant in Africa and Zimbabwe but at times never gets the exposure that is required. He knows that his experience at Vision will help change African Automotive Service Excellence because he learned that he must impart to other young people to create world-class technicians in Africa as well.

                                          Taurayi had a hard time convincing his family to support his dream of becoming the best automotive technician. This was mainly a result of society’s perceptions concerning the industry. However, with time, the rest of his family began to support him as much as his wife and children. Taurayi’s journey to success has even inspired his daughter who wants to become an automotive technician as well and enjoys reading her father’s technical books. When asked how he took his daughter’s decision, Taurayi said he was overwhelmed because he did not realize the impact he had made on his daughter and he was also proud that she is willing to stand out in a male-dominated industry.

                                          Taurayi is married to a beautiful wife, Faith, and together they own a company, Truck Tech and General Services which specializes in road construction equipment. Taurayi is currently constructing a 1,900 square meter Automotive Services Workshop, which he says will be one of the best in Africa.

                                          Taurayi is so in love with his family to an extent that his last-born son, Diesel, was nicknamed ‘Pico’ after the Picoscope, one his instruments that he bought and loves so much. He described his love for his work as being a result of him discovering his talent and making the most out of it. He encouraged young people to discover their talent, know what they want, and put aside everything that works against their dream. “You can be as big as you want as long as you put God first, the sky is the limit,” said Taurayi.

                                          Currently, Taurayi is studying for his ASE L2 (Advanced Medium and Heavy Duty Electronic Engines Diagnosis Specialist), ASE L3 (Advanced Hybrid and Electric Vehicles Specialist) and ASE Master (Technician for Automobile and Medium and Heavy-Duty Diesel Trucks). He said his secret to his success is God’s grace, believing in his goals and working towards those goals.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=13006Tue, 27 Mar 2018 03:45:22 -040026:45falsefullThe Trip To Vision KC 2018 was 9,000 Miles. One Way.<br /> <br /> There’s nothing too hard if you are determined to work hard enough. Do not underestimate your talent; you may never know where it will take you. Words from Taurayi Raymond Sewera. He is a shop owner from Zimbabwe, Africa. Taurayi is the only ASE certified technician in Africa and is building a new 20 bay shop he says will be opened by August 2018.<br /> <br /> He employs 12 technicians and will fix anything with an engine from a lawnmower to a giant earth moving excavator. He is committed to training and has made the trip to Vision KC two times. He’s befriended many technicians in the US and takes ASE tests on every visit to the US. Learn about his story, the Zimbabwe economy and the most popular car he works on. You’ll be surprised.                                          RR 312: NASTF – The Road To Great TechniciansRR 312: NASTF – The Road To Great TechniciansThe National Automotive Service Task Force, NASTF, is a cooperative effort among the automotive service industry, the equipment and tool industry and automotive manufacturers. 

                                          There is no cost to participate in NASTF. If you are a professional auto service technician, shop owner, OEM service employee or any other automotive industry professional supporting the mission of NASTF, please enroll here on our website. Click HERE to Join NASTF.

                                          Mission & Vision

                                          Mission: The National Automotive Service Task Force will facilitate the identification and correction of gaps in the availability and accessibility of automotive service information, training, diagnostic tools and equipment, and communications to automotive service professionals.

                                          Vision: Driving a professional, well-resourced vehicle service industry by uniting competent and diverse teams to solve industry-wide problems and effectively communicate solutions.

                                          The panel:

                                          • Chris Chesney is the Senior Director of Customer Training, CARQUEST Technical Institute and a NASTF board member and a member of the ‘Road To Great Technician’ project.  Listen to Chris’s previous episodes HERE.
                                          • Donny Seyfer is the Executive Officer of NASTF. Listen to Donny’s previous episodes HERE.
                                          • Jill Saunders is Curriculum Developer, Toyota Motor Sales, North America and a member of the ‘Road To Great Technicians’ project.

                                          Link to the Road To Great Technicians project HERE.

                                          Talking Points:

                                          • A stake in the ground to move this project ahead. The project is in the ‘Stop Talking – Start Doing’.
                                          • Milestone for the industry in 2018:
                                            • Mission and Vision for the program has been created.
                                            • To framework a career path for the technician.
                                            • They are excited to share the program and get the entire industry involved.
                                            • NASTF attended a Tech Force Meeting recently in Phoenix, AZ in early 2018.

                                          • PIPS: Parents and Influencers of Peripheral Student
                                          • Once the student gets out of school there is no plan for a career path. That is the focus of this program.
                                            • Mentor them and apprentice these students into the industry/shop.
                                            • Create a framework of education.
                                            • The college’s and OE can hang their curriculums on this program.

                                          • Our current in-service technicians will come later. They want to start with new graduates of automotive technology courses either at secondary or post-secondary level.
                                          • Key to the entire program is mentorship. Mentoring is a core skill and needs to be taught, learned and fostered year after year. Mentoring may not be a perfect match for the oldest or most senior person in the shop. The person selected must know how and want to be a mentor.
                                            • There will be a program for Mentor and Mentee through SP2.org with ASE.

                                          • The Road To Great Technicians is about lifelong learning all the way through your career.
                                          • You can’t buy a master technician anymore. You need to build your own.
                                          • Standards will be developed.
                                          • Donny feels that the ASE will be a pre-cursor to your practical exam.
                                          • It is the job of the industry to set the standards.
                                          • Mark Saxonberg, “Regardless of where you work, you need to be at the same skill set.”
                                          • The consumer expects a certain skill level and because they don’t receive it consistently, we have a poor reputation.
                                          • As consolidation persists, the bigger corporations are process driven and career paths and requirements of skill will be necessary.
                                          • Like the FAA process: The competency exam will be a two-part practicum. A verbal/oral and a practical exam; to show you can accomplish the skills to a standard.
                                            • Chris Chesney feels that the oral exam will solve most of what we see today as a problem. For example, many techs could not explain a voltage drop.

                                          • The way it works, as Donny Seyfer says, “It will be an extinction event.”
                                          • Shop owners are business people and you need to make a business decision to get on board with this next level of career pathing and standards.
                                          • Toyota has different entry points for technicians.
                                          • Technician standards and requirements can be entered in a consolidated database.
                                          • Chris is going to be an evangelist for this message.
                                            • The Chicken and the Pig Analogy. The Pig is committed, and the Chicken is involved.
                                            • Independent shop owners must pay attention to this movement because the larger groups who will develop career pathing will take the talent. You need to play in this sandbox.
                                            • Everyone must work toward these standards. If not the government will step in. We can monitor ourselves.
                                            • You cannot grow your own technician; just in time (when you need one). You’ve got to develop new young talent with the thoughts that they may leave you someday.


                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          The National Automotive Service Task Force, NASTF, is a cooperative effort among the automotive service industry, the equipment and tool industry and automotive manufacturers. 

                                          There is no cost to participate in NASTF. If you are a professional auto service technician, shop owner, OEM service employee or any other automotive industry professional supporting the mission of NASTF, please enroll here on our website. Click HERE to Join NASTF.

                                          Mission & Vision

                                          Mission: The National Automotive Service Task Force will facilitate the identification and correction of gaps in the availability and accessibility of automotive service information, training, diagnostic tools and equipment, and communications to automotive service professionals.

                                          Vision: Driving a professional, well-resourced vehicle service industry by uniting competent and diverse teams to solve industry-wide problems and effectively communicate solutions.

                                          The panel:

                                          • Chris Chesney is the Senior Director of Customer Training, CARQUEST Technical Institute and a NASTF board member and a member of the ‘Road To Great Technician’ project.  Listen to Chris’s previous episodes HERE.
                                          • Donny Seyfer is the Executive Officer of NASTF. Listen to Donny’s previous episodes HERE.
                                          • Jill Saunders is Curriculum Developer, Toyota Motor Sales, North America and a member of the ‘Road To Great Technicians’ project.

                                          Link to the Road To Great Technicians project HERE.

                                          Talking Points:

                                          • A stake in the ground to move this project ahead. The project is in the ‘Stop Talking – Start Doing’.
                                          • Milestone for the industry in 2018:
                                            • Mission and Vision for the program has been created.
                                            • To framework a career path for the technician.
                                            • They are excited to share the program and get the entire industry involved.
                                            • NASTF attended a Tech Force Meeting recently in Phoenix, AZ in early 2018.

                                          • PIPS: Parents and Influencers of Peripheral Student
                                          • Once the student gets out of school there is no plan for a career path. That is the focus of this program.
                                            • Mentor them and apprentice these students into the industry/shop.
                                            • Create a framework of education.
                                            • The college’s and OE can hang their curriculums on this program.

                                          • Our current in-service technicians will come later. They want to start with new graduates of automotive technology courses either at secondary or post-secondary level.
                                          • Key to the entire program is mentorship. Mentoring is a core skill and needs to be taught, learned and fostered year after year. Mentoring may not be a perfect match for the oldest or most senior person in the shop. The person selected must know how and want to be a mentor.
                                            • There will be a program for Mentor and Mentee through SP2.org with ASE.

                                          • The Road To Great Technicians is about lifelong learning all the way through your career.
                                          • You can’t buy a master technician anymore. You need to build your own.
                                          • Standards will be developed.
                                          • Donny feels that the ASE will be a pre-cursor to your practical exam.
                                          • It is the job of the industry to set the standards.
                                          • Mark Saxonberg, “Regardless of where you work, you need to be at the same skill set.”
                                          • The consumer expects a certain skill level and because they don’t receive it consistently, we have a poor reputation.
                                          • As consolidation persists, the bigger corporations are process driven and career paths and requirements of skill will be necessary.
                                          • Like the FAA process: The competency exam will be a two-part practicum. A verbal/oral and a practical exam; to show you can accomplish the skills to a standard.
                                            • Chris Chesney feels that the oral exam will solve most of what we see today as a problem. For example, many techs could not explain a voltage drop.

                                          • The way it works, as Donny Seyfer says, “It will be an extinction event.”
                                          • Shop owners are business people and you need to make a business decision to get on board with this next level of career pathing and standards.
                                          • Toyota has different entry points for technicians.
                                          • Technician standards and requirements can be entered in a consolidated database.
                                          • Chris is going to be an evangelist for this message.
                                            • The Chicken and the Pig Analogy. The Pig is committed, and the Chicken is involved.
                                            • Independent shop owners must pay attention to this movement because the larger groups who will develop career pathing will take the talent. You need to play in this sandbox.
                                            • Everyone must work toward these standards. If not the government will step in. We can monitor ourselves.
                                            • You cannot grow your own technician; just in time (when you need one). You’ve got to develop new young talent with the thoughts that they may leave you someday.


                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12982Fri, 23 Mar 2018 03:30:28 -040044:30falsefullThe Road to Great Technicians<br /> <br /> We talk so much about solutions to the technician shortage. Here is an episode that will get you to realize that there is so much more than filling the seats in trade schools. It is about what happens when we hire a new tech. The trend is to grow our own technician, but can we outline a career path for our new recruit? You need to be involved in creating a ‘Road to Great Technicians.<br />  <br /> Joining me in studio at Vision 2018 is Donny Seyfer Executive Officer of NASTF, Chris Chesney, Sr. Director of Customer Training at Car Quest Technical Institute and Jill Saunders, Curriculum Developer at Toyota Motor Sales, North America.<br />  <br /> This straight up discussion on creating a career path for all entry-level technicians through an apprentice and mentoring program outlines WHY this is so important. Do we want the government someday to create a program of standards and competence or should we as an industry start today to build those standards?<br />  <br /> Just putting an entry-level tech in the lube bay without a career path is part of the big challenges we have as an industry. Without a defined career path it becomes a brain drain of young talent.                                          RR 311: Scott Pelava from Lonsdale Auto WorksRR 311: Scott Pelava from Lonsdale Auto WorksLONSDALE AUTO WORKS was founded over a decade ago by owner Scott Pelava. As an ASE-Certified Master Auto Technician, Advanced Engine Performance Specialist, Undercar Specialist & Service Consultant, he saw the need for a more modern auto service center in the fast-growing community of Lonsdale, MN

                                          Scott’s strong background in domestic and import vehicles helped form the vision of what Lonsdale Auto Works is today. He built a reputation for quality service and fair pricing starting out with just one apprentice. As the need arose, additional technicians have joined Scott’s team to keep up with their customers need for fast, quality service.

                                          Scott lives in Lonsdale with his wife Sandy and their son and daughter.  Scott is also very active in the community. He is currently in his second term as a Lonsdale City Council Member. He has held numerous leadership positions with the Boy Scouts and has served as a director of the Lonsdale Chamber of Commerce and is currently a member of the Lonsdale Lions Club.

                                          Talking points:

                                          • Scott started the ASOG (Automotive Shop Owners Group) on Facebook because he was frustrated with a customer problem and he was looking for insight.
                                          • For Scott, he fell into the ‘grass was greener’ syndrome when it came to starting his own shop. He soon realized he was wrong.
                                            • He didn’t have the business skills and money management skills to own his own shop.

                                          • As a manager, he expected that his people would act like him and work at the 110% level.
                                          • Phone quotes is a big debate for him. He attempted not to do a quote over the phone. Some of his customers thought that it was an aggressive tactic. He was a new business in the town and it was not received well even though his coach pushed him in this direction. He tried it, but changed and is now giving quotes over the phone.
                                          • His purpose is helping people. He says he has a hero complex.
                                            • He is there for the people in the community.

                                          • Scott found himself is some financial trouble and he persisted through it and came out stronger and better for it. There is no training that could have taught him how to survive a foreclosure.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          LONSDALE AUTO WORKS was founded over a decade ago by owner Scott Pelava. As an ASE-Certified Master Auto Technician, Advanced Engine Performance Specialist, Undercar Specialist & Service Consultant, he saw the need for a more modern auto service center in the fast-growing community of Lonsdale, MN

                                          Scott’s strong background in domestic and import vehicles helped form the vision of what Lonsdale Auto Works is today. He built a reputation for quality service and fair pricing starting out with just one apprentice. As the need arose, additional technicians have joined Scott’s team to keep up with their customers need for fast, quality service.

                                          Scott lives in Lonsdale with his wife Sandy and their son and daughter.  Scott is also very active in the community. He is currently in his second term as a Lonsdale City Council Member. He has held numerous leadership positions with the Boy Scouts and has served as a director of the Lonsdale Chamber of Commerce and is currently a member of the Lonsdale Lions Club.

                                          Talking points:

                                          • Scott started the ASOG (Automotive Shop Owners Group) on Facebook because he was frustrated with a customer problem and he was looking for insight.
                                          • For Scott, he fell into the ‘grass was greener’ syndrome when it came to starting his own shop. He soon realized he was wrong.
                                            • He didn’t have the business skills and money management skills to own his own shop.

                                          • As a manager, he expected that his people would act like him and work at the 110% level.
                                          • Phone quotes is a big debate for him. He attempted not to do a quote over the phone. Some of his customers thought that it was an aggressive tactic. He was a new business in the town and it was not received well even though his coach pushed him in this direction. He tried it, but changed and is now giving quotes over the phone.
                                          • His purpose is helping people. He says he has a hero complex.
                                            • He is there for the people in the community.

                                          • Scott found himself is some financial trouble and he persisted through it and came out stronger and better for it. There is no training that could have taught him how to survive a foreclosure.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12955Tue, 20 Mar 2018 03:30:20 -040047:53falsefullStronger and Better Because of the Challenges He Faced<br /> <br /> Scott Pelava a fellow shop owner from Lonsdale, MN has had an interesting road to success; sometimes rocky. Many shop owners can relate to tough times. Scott had the ‘grass was greener syndrome’ that happens to may shop owners and he faced some hard realities that running a business was different than being a tech. <br /> <br /> Scott shares a very personal story of almost losing everything because of a plethora of circumstances he faced. Through his story, gain insights to help you prevent financial challenges that can overwhelm your life and business.<br /> <br /> Pelava also wanted to share ideas and learn from his industry peers so he started a Facebook group called Automotive Shop Owners Group (ASOG).                                           RR 310: Ron Ipach from Repair Shop CoachRR 310: Ron Ipach from Repair Shop CoachFor 20 years, Ron Ipach, co-founder of Repair Shop Coach, has helped over 5536 auto repair shop owners to get and keep all the top-quality customers they can handle.

                                          Marketing auto repair services is all he does. He lives, eats, and breathes it every day. He has seen, heard, and tested practically every kind of marketing there is out there today. He’s examined the results. He’s tweaked and tested dozens of strategies over and over in order to maximize their results.

                                          Because Ron has personally worked with so many shop owners over the years, he has the distinction of being the only person in the world that knows exactly what marketing works, and what doesn’t work for auto repair shops in today’s economy. He finds passion in amplifying time & freedom for his clients while helping them take back control of their businesses.

                                          Talking points:

                                          • Without a customer you have no business.
                                          • Some people have a self-defeating attitude because they’ve tried something in the past that did not work.
                                            • Some people are close to a big breakthrough. It may take more than one or two tries.

                                          • We were told that we couldn’t do certain things and we got defeated especially when it comes to marketing.
                                          • Many factors make it harder than ever to get your message out.
                                            • The people who you want to market to are getting bombarded with messages.
                                            • People see between four and ten thousand messages a day.
                                            • Average person gets 121 emails a day.

                                          • Break through the clutter by picking your target.
                                            • Find the person who wants to pay attention to you.
                                            • The most important sound to anyone is their name.
                                            • Send a message to someone who is pre-disposed with you and who knows and trusts you.

                                          • The average return rate from a client is 1.2 times per year. They should visit your shop on an average 3 times per vehicle.
                                          • Never consider the customers in your data base are actually your customer. Some are yours, many are other shop’s customers.
                                            • We do a poor job of building relationships and spend too much effort looking for the next customer.
                                            • Consider the size of your data base they are not all active customers. Market to the active customers first.

                                          • Stay in contact with your clients with let’s say a newsletter. This is marketing to people who already know you.
                                          • Look at the data you already have and market to the people who have been at your shop within the last year. That is your bread and butter. Just market to them and you could double your car count.
                                          • Pay more attention to the number of people you’ve done business with in the last year. Get them to move to a more experience relationship with you than a transactional one. Invite them back in with an offer to get them back.
                                            • You already know them. They know you.
                                            • Market to the people you want and not to the ones you don’t want back.

                                          • Important thoughts to use in your marketing strategy is family, safety and familiarity.
                                          • It is not what you do but what else you do that defines your differentiation.
                                          • A great analogy to Disney from Ron that should be your purpose in creating a great experience with your clients.
                                          • Pay attention to your own customers first. They know love and trust you.

                                          Link to Repair Shop Coach Here.

                                          Link to Car Count Daily Here.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          For 20 years, Ron Ipach, co-founder of Repair Shop Coach, has helped over 5536 auto repair shop owners to get and keep all the top-quality customers they can handle.

                                          Marketing auto repair services is all he does. He lives, eats, and breathes it every day. He has seen, heard, and tested practically every kind of marketing there is out there today. He’s examined the results. He’s tweaked and tested dozens of strategies over and over in order to maximize their results.

                                          Because Ron has personally worked with so many shop owners over the years, he has the distinction of being the only person in the world that knows exactly what marketing works, and what doesn’t work for auto repair shops in today’s economy. He finds passion in amplifying time & freedom for his clients while helping them take back control of their businesses.

                                          Talking points:

                                          • Without a customer you have no business.
                                          • Some people have a self-defeating attitude because they’ve tried something in the past that did not work.
                                            • Some people are close to a big breakthrough. It may take more than one or two tries.

                                          • We were told that we couldn’t do certain things and we got defeated especially when it comes to marketing.
                                          • Many factors make it harder than ever to get your message out.
                                            • The people who you want to market to are getting bombarded with messages.
                                            • People see between four and ten thousand messages a day.
                                            • Average person gets 121 emails a day.

                                          • Break through the clutter by picking your target.
                                            • Find the person who wants to pay attention to you.
                                            • The most important sound to anyone is their name.
                                            • Send a message to someone who is pre-disposed with you and who knows and trusts you.

                                          • The average return rate from a client is 1.2 times per year. They should visit your shop on an average 3 times per vehicle.
                                          • Never consider the customers in your data base are actually your customer. Some are yours, many are other shop’s customers.
                                            • We do a poor job of building relationships and spend too much effort looking for the next customer.
                                            • Consider the size of your data base they are not all active customers. Market to the active customers first.

                                          • Stay in contact with your clients with let’s say a newsletter. This is marketing to people who already know you.
                                          • Look at the data you already have and market to the people who have been at your shop within the last year. That is your bread and butter. Just market to them and you could double your car count.
                                          • Pay more attention to the number of people you’ve done business with in the last year. Get them to move to a more experience relationship with you than a transactional one. Invite them back in with an offer to get them back.
                                            • You already know them. They know you.
                                            • Market to the people you want and not to the ones you don’t want back.

                                          • Important thoughts to use in your marketing strategy is family, safety and familiarity.
                                          • It is not what you do but what else you do that defines your differentiation.
                                          • A great analogy to Disney from Ron that should be your purpose in creating a great experience with your clients.
                                          • Pay attention to your own customers first. They know love and trust you.

                                          Link to Repair Shop Coach Here.

                                          Link to Car Count Daily Here.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12932Fri, 16 Mar 2018 03:30:53 -040040:42falsefullWithout Customers You Have No Business. <br /> <br /> One of the most important jobs of a service professional CEO is to be a marketer; to make the phone ring. In this episode Ron Ipach, co-founder and President of Repair Shop Coach will share with you a very simple tactic that he says could double the number of visits from your customer. Ron is known as ‘Captain Car Count’ and he received that moniker from one of his customers many years ago and it stuck.<br /> <br /> Ron has some very simple strategies on how to create business from the customers you’ve already served. You’ll hear some very profound stats on the number of messages we are bombarded by each day and how you can get through the clutter of emails, texts, ads, social media and ‘market’ to your customer.<br /> <br /> Ron’s got a simple message to share. “Pay more attention to the people you’ve done business with in the last year.” Get them to move to a more experience relationship with you than a transactional. Invite them back in the shop.                                          RR 309: The Shop of the Future – Are You Prepared? Vision 2018 Town HallRR 309: The Shop of the Future – Are You Prepared? Vision 2018 Town Hall[Pictured above Eric Ziegler, Chris Chesney, Donny Seyfer, Keith Williamson, Summer Guerrero, Carm Capriotto. Photo courtesy of Howard Pitkow]

                                          Have you thought about how you will do business in the future? Well the mission of this panel was to stretch the boundaries and serve up plenty of thoughts, concepts and changes coming that you need to be fundamentally prepared for. Many great thoughts in this town hall that will help shape your future. There are many important action steps discussed that need your support and engagement. Listen carefully for those cues.

                                          The team:

                                          Summer Guerrero, and her husband Mark have been together since they were 16 yrs old, and opening a shop was Mark’s dream as a teenager. Summer was a female firefighter. On her days off she would attend small business classes to prepare for opening a shop. As a female firefighter, Summer worked with public and media throughout her 15 year career and saw the passion and gift Mark had to give to their community and his dream quickly became hers.  Summer is responsible for the Marketing, Management, and Public relations of the company. Their goal is be a leader in the industry for their customers, and other independent shop owners to help raise the standards of professionalism in the automotive industry. Their shop Affinity Automotive Services is in Wichita, KS. Listen to Summer’s previous episodes HERE.

                                          Keith Williamson is the owner of Williamson’s Repair and Tire in Bondurant, IA for over 20 years. He is a member of ASA Midwest where he leads the Shop Owner Support Group (an amazing group of shops) in Iowa. He and his team focus on the customer experience, as well as Hybrid, Electric and emerging vehicle Technologies. He recently added a solar array to his building and uses a Toyota Prius and Chevrolet Volt as shuttle vehicles and plans to add more hybrid and electric vehicles as they continually update their loaner fleet. He is a member of RLO Training’s Bottom line impact group for 4 years. Listen to Keith’s previous episodes HERE.

                                          Eric Ziegler owns and operates EZ Diagnostic Solutions Inc in Peoria, IL. Eric specializes in module programming, drivability, electrical and network systems diagnostics. Eric has over 30 years of experience as a technician with an extensive diagnostics background. Eric is an accomplished automotive trainer working for Automotive Seminars and the Drivability Guy. Eric Ziegler is an ASE Certified Master Tech • L1 Advanced Level Diagnostic Specialist • L2 Electronic Diesel Engine Diagnostic Specialist • L3 Light Duty Hybrid & Electric Vehicle Specialist • ASE Certified Medium Duty Truck Technician. Listen to Eric’s previous episodes HERE.

                                          Donny Seyfer, AMAM,  is co-owner of Seyfer Automotive, in Wheat Ridge, CO and the Executive Officer of the National Automotive Service Task Force (NASTF). Donny Seyfer, a 3rd generation owner, has over 30 years of automotive experience as a technician, manager and service consultant. His Dad started in 1961 and his grandfather was building race cars before that. Seyfer Automotive provides general repair, and maintenance with a special focus on diagnostic. Donny is past chairman of ASA and serves on many industry boards and committees. Listen to Donny’s previous episodes HERE.

                                          Chris Chesney is the Senior Director, Customer Training at the CARQUEST Technical Institute. Chris has held every position from tire buster to master technician, from service adviser to shop owner. He has been training technicians and shop owners for 30 years. Chris started his training business, DTEC, in Denver in 1994 where he trained over a thousand techs in the art of transient emissions diagnostics.

                                          Chris believes what all successful technicians and shop owners know …. that you must be committed to be a lifelong learner …. If not … you’re in the wrong profession. Chris was honored at Vision 2018 with the President’s award. Listen to Chris’s previous episodes HERE.

                                          Talking points:

                                          • Are work mix changes important considerations as we look to the future?
                                          • When the self driving car pulls into your shop, someday in the future, will you know what to do?
                                          • Will shops become specialists or excell in certain disciplines?
                                          • How will shops communicate with their customers in the future?
                                          • What type of training will techs need to have:  Leader led vs online or other?
                                          • Are we doing enough to develop our people who will probably leave us?
                                          • How will changing business models have an impact on the Shop of the Future?
                                          • How do we extend to our customer the opportunity to service vehicles while it is not ‘in-duty’? Stats show that vehicles are ‘in-service’ only five percent of the time. Can you engage with the other 95%?
                                          • Will digital inspections impact the industry?
                                          • How should shop owners start to grow their own A techs?
                                          • You’ve got to pay to retain and hire top technicians because they are going to be network specialist that will diagnose machines that will have 100 million lines of code that run them.
                                          • Getting involved with high-school and college advisory councils will help the industry and your business.
                                          • There is a technician defection rate of college graduates out of the industry. The number is 65% within two years. We need to get involved with the young people and show them a great lifelong career and pay them well and provide the benefits that set up a quality career. Technicians need to make a six-figure salary. Shops need to run a profitable shop, so they can pay top talent.
                                          • NASTF is working to create a career path framework so we can provide a direction and career path to our youth.
                                            1. You need to give them challenging work.
                                            2. Our youth need to see a career path and see an opportunity to own their own shop someday. Help them, partner with them. Show the opportunity for a bright future.

                                          • We will be learning about cars you may decide to not work on.

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          [Pictured above Eric Ziegler, Chris Chesney, Donny Seyfer, Keith Williamson, Summer Guerrero, Carm Capriotto. Photo courtesy of Howard Pitkow]

                                          Have you thought about how you will do business in the future? Well the mission of this panel was to stretch the boundaries and serve up plenty of thoughts, concepts and changes coming that you need to be fundamentally prepared for. Many great thoughts in this town hall that will help shape your future. There are many important action steps discussed that need your support and engagement. Listen carefully for those cues.

                                          The team:

                                          Summer Guerrero, and her husband Mark have been together since they were 16 yrs old, and opening a shop was Mark’s dream as a teenager. Summer was a female firefighter. On her days off she would attend small business classes to prepare for opening a shop. As a female firefighter, Summer worked with public and media throughout her 15 year career and saw the passion and gift Mark had to give to their community and his dream quickly became hers.  Summer is responsible for the Marketing, Management, and Public relations of the company. Their goal is be a leader in the industry for their customers, and other independent shop owners to help raise the standards of professionalism in the automotive industry. Their shop Affinity Automotive Services is in Wichita, KS. Listen to Summer’s previous episodes HERE.

                                          Keith Williamson is the owner of Williamson’s Repair and Tire in Bondurant, IA for over 20 years. He is a member of ASA Midwest where he leads the Shop Owner Support Group (an amazing group of shops) in Iowa. He and his team focus on the customer experience, as well as Hybrid, Electric and emerging vehicle Technologies. He recently added a solar array to his building and uses a Toyota Prius and Chevrolet Volt as shuttle vehicles and plans to add more hybrid and electric vehicles as they continually update their loaner fleet. He is a member of RLO Training’s Bottom line impact group for 4 years. Listen to Keith’s previous episodes HERE.

                                          Eric Ziegler owns and operates EZ Diagnostic Solutions Inc in Peoria, IL. Eric specializes in module programming, drivability, electrical and network systems diagnostics. Eric has over 30 years of experience as a technician with an extensive diagnostics background. Eric is an accomplished automotive trainer working for Automotive Seminars and the Drivability Guy. Eric Ziegler is an ASE Certified Master Tech • L1 Advanced Level Diagnostic Specialist • L2 Electronic Diesel Engine Diagnostic Specialist • L3 Light Duty Hybrid & Electric Vehicle Specialist • ASE Certified Medium Duty Truck Technician. Listen to Eric’s previous episodes HERE.

                                          Donny Seyfer, AMAM,  is co-owner of Seyfer Automotive, in Wheat Ridge, CO and the Executive Officer of the National Automotive Service Task Force (NASTF). Donny Seyfer, a 3rd generation owner, has over 30 years of automotive experience as a technician, manager and service consultant. His Dad started in 1961 and his grandfather was building race cars before that. Seyfer Automotive provides general repair, and maintenance with a special focus on diagnostic. Donny is past chairman of ASA and serves on many industry boards and committees. Listen to Donny’s previous episodes HERE.

                                          Chris Chesney is the Senior Director, Customer Training at the CARQUEST Technical Institute. Chris has held every position from tire buster to master technician, from service adviser to shop owner. He has been training technicians and shop owners for 30 years. Chris started his training business, DTEC, in Denver in 1994 where he trained over a thousand techs in the art of transient emissions diagnostics.

                                          Chris believes what all successful technicians and shop owners know …. that you must be committed to be a lifelong learner …. If not … you’re in the wrong profession. Chris was honored at Vision 2018 with the President’s award. Listen to Chris’s previous episodes HERE.

                                          Talking points:

                                          • Are work mix changes important considerations as we look to the future?
                                          • When the self driving car pulls into your shop, someday in the future, will you know what to do?
                                          • Will shops become specialists or excell in certain disciplines?
                                          • How will shops communicate with their customers in the future?
                                          • What type of training will techs need to have:  Leader led vs online or other?
                                          • Are we doing enough to develop our people who will probably leave us?
                                          • How will changing business models have an impact on the Shop of the Future?
                                          • How do we extend to our customer the opportunity to service vehicles while it is not ‘in-duty’? Stats show that vehicles are ‘in-service’ only five percent of the time. Can you engage with the other 95%?
                                          • Will digital inspections impact the industry?
                                          • How should shop owners start to grow their own A techs?
                                          • You’ve got to pay to retain and hire top technicians because they are going to be network specialist that will diagnose machines that will have 100 million lines of code that run them.
                                          • Getting involved with high-school and college advisory councils will help the industry and your business.
                                          • There is a technician defection rate of college graduates out of the industry. The number is 65% within two years. We need to get involved with the young people and show them a great lifelong career and pay them well and provide the benefits that set up a quality career. Technicians need to make a six-figure salary. Shops need to run a profitable shop, so they can pay top talent.
                                          • NASTF is working to create a career path framework so we can provide a direction and career path to our youth.
                                            1. You need to give them challenging work.
                                            2. Our youth need to see a career path and see an opportunity to own their own shop someday. Help them, partner with them. Show the opportunity for a bright future.

                                          • We will be learning about cars you may decide to not work on.

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12919Tue, 13 Mar 2018 03:35:35 -040059:28falsefullThe Shop of the Future: Are You Prepared?<br /> <br /> Have you thought about how you will do business in the future? Well the mission of this panel was to stretch the boundaries and serve up plenty of thoughts, concepts and changes coming that you need to be fundamentally be prepared for. <br /> <br /> So happy to be able to present this audio recording from Vision 2018. With me are shop owners, Summer Gurerro from Affinity Automotive Services, Inc in Wichita, KS, Keith Williamson owner of Williamson’s Repair and Tire in Bondurant, IA, Trainer and Mobile Technician Eric Ziegler form EZ Diagnostics, Chris Chesney the Senior Director, Customer Training at the Carquest Technical Institute and Donny Seyfer the Executive Officer of NASTF, the National Automotive Service Task Force and co-owner of Seyfer Automotive in Wheatridge, CO.<br /> <br /> Many great thoughts that will help shape your future. There are many important action steps discussed that need your support and engagement. Listen carefully for those cues.                                          RR 308: Mike Bennett from Mike’s Kars and an ATI CoachRR 308: Mike Bennett from Mike’s Kars and an ATI CoachMike Bennett has been in the industry since 1985. He is an ASE Master Tech who has worked for GM as Technician, Shop Foreman, Service manager and Service Director for 2 locations.

                                          Mike bought his current shop, Mike’s Kars, in Gettysburg, PA in 1999. It is a a four bay shop with 3 technicians. In 2011, he became a full time coach with Automotive Training Institute helping shop owner’s to re-engineer and grow their businesses.

                                          We sat down in Santa Barbara, CA at the AutoVitals Digital Conference for our interview.

                                          Talking points:

                                          • Mike co-owns the shop with his wife Shelle who is also the General Manager.
                                          • He had his light bulb moment when he realized he needed more training on business and leadership.
                                          • He re-engineered himself so he could he teach his people.
                                          • He became an ATI client and fully immersed in it.
                                          • It started with learning leadership so he can teach the why and influence the people around him.
                                          • He started to gain control in his business and he found some additional freedom (time).
                                          • Best employees are empowered and understand their role. Great leaders show their people how to succeed.
                                            • Once Mike worked himself out of the business, his team prefers he doesn’t come around.

                                          • Two areas of struggle for owners today.
                                            • The business side of the business.
                                            • Be a leader of people
                                              • It is a state of mind, an awareness, to relate with people, understand yourself, to influence people.


                                          • There is some level of desperation that brings a shop owner to a coaching program.
                                          • An important part of building a great business is to have a quality culture. It can be a result of great leadership.
                                          • You are being shopped by potential employees rather than you are shopping for them.
                                            • They are researching you, your website, your reviews, etc.
                                            • The most powerful statement of the health of your business is when they come to you to find out if you have openings.

                                          • Books to read.
                                            • E-Myth and the E-Myth revisited by Michael Gerber.
                                            • Predictable Success by Les McKeown.
                                            • The Five Temptations of a CEO by Patrick Lencioni.

                                          • Accountability factor has to do with the owner’s beliefs in systems/processes.
                                            • Accountability is higher when there is the biggest desperation. Your clay is the ripest for molding.

                                          • Work life balance and a successful business.
                                            • If you don’t have a good balance at home, you won’t have one at work.

                                          • As shop owners we do not bring the same level of curiosity we had as techs to the business side of the business.
                                          • We will survive the tech advancements as we have every decade.
                                          • Heavy penetration of hybrids will not peak until 2040.
                                            • A smart business and entrepreneur will prepare themselves.


                                          Shop Profile
                                          Years in industry: 38
                                          Number of technicians: 3
                                          Number of service advisers: 2
                                          Number of lifts: 4
                                          Number of bays: 4
                                          Days open: Mon-Thr
                                          Technician productivity: 85%
                                          Labor rate: $110.57
                                          Performing hybrid repairs: Yes
                                          ASE Blue Seal Certified: Yes
                                          Succession plan: Yes – Working on
                                          Business coach: ATI
                                          Full-time business coach: Yes – ATI
                                          Mastermind group: Yes
                                          Biggest challenge in business today: Parts quality
                                          Primary source for parts: Aftermarket
                                          Primary source for electronic components: OE Dealer

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Mike Bennett has been in the industry since 1985. He is an ASE Master Tech who has worked for GM as Technician, Shop Foreman, Service manager and Service Director for 2 locations.

                                          Mike bought his current shop, Mike’s Kars, in Gettysburg, PA in 1999. It is a a four bay shop with 3 technicians. In 2011, he became a full time coach with Automotive Training Institute helping shop owner’s to re-engineer and grow their businesses.

                                          We sat down in Santa Barbara, CA at the AutoVitals Digital Conference for our interview.

                                          Talking points:

                                          • Mike co-owns the shop with his wife Shelle who is also the General Manager.
                                          • He had his light bulb moment when he realized he needed more training on business and leadership.
                                          • He re-engineered himself so he could he teach his people.
                                          • He became an ATI client and fully immersed in it.
                                          • It started with learning leadership so he can teach the why and influence the people around him.
                                          • He started to gain control in his business and he found some additional freedom (time).
                                          • Best employees are empowered and understand their role. Great leaders show their people how to succeed.
                                            • Once Mike worked himself out of the business, his team prefers he doesn’t come around.

                                          • Two areas of struggle for owners today.
                                            • The business side of the business.
                                            • Be a leader of people
                                              • It is a state of mind, an awareness, to relate with people, understand yourself, to influence people.


                                          • There is some level of desperation that brings a shop owner to a coaching program.
                                          • An important part of building a great business is to have a quality culture. It can be a result of great leadership.
                                          • You are being shopped by potential employees rather than you are shopping for them.
                                            • They are researching you, your website, your reviews, etc.
                                            • The most powerful statement of the health of your business is when they come to you to find out if you have openings.

                                          • Books to read.
                                            • E-Myth and the E-Myth revisited by Michael Gerber.
                                            • Predictable Success by Les McKeown.
                                            • The Five Temptations of a CEO by Patrick Lencioni.

                                          • Accountability factor has to do with the owner’s beliefs in systems/processes.
                                            • Accountability is higher when there is the biggest desperation. Your clay is the ripest for molding.

                                          • Work life balance and a successful business.
                                            • If you don’t have a good balance at home, you won’t have one at work.

                                          • As shop owners we do not bring the same level of curiosity we had as techs to the business side of the business.
                                          • We will survive the tech advancements as we have every decade.
                                          • Heavy penetration of hybrids will not peak until 2040.
                                            • A smart business and entrepreneur will prepare themselves.


                                          Shop Profile
                                          Years in industry: 38
                                          Number of technicians: 3
                                          Number of service advisers: 2
                                          Number of lifts: 4
                                          Number of bays: 4
                                          Days open: Mon-Thr
                                          Technician productivity: 85%
                                          Labor rate: $110.57
                                          Performing hybrid repairs: Yes
                                          ASE Blue Seal Certified: Yes
                                          Succession plan: Yes – Working on
                                          Business coach: ATI
                                          Full-time business coach: Yes – ATI
                                          Mastermind group: Yes
                                          Biggest challenge in business today: Parts quality
                                          Primary source for parts: Aftermarket
                                          Primary source for electronic components: OE Dealer

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12905Fri, 09 Mar 2018 04:30:44 -040051:34falsefullWhy Don't Shop Owners Bring the Same Level Of Curiosity They Had As Techs To the Business Side Of The Business?<br /> <br /> Mike Bennett from Mike's Kars in Gettysburg, PA is a full-time business coach for ATI. His personal light bulb moment was when he realized he needed more training on business and leadership. That training changed his business. As Mike prospered he realized that he wanted to share his success by coaching other shop owners.<br /> <br /> Mike say the best employees are empowered and understand their role and that great leaders show their people how to succeed. Learn what Mike believes is the most important part of building a great business and what happens when you gain control of your business.                                          RR 307: Chris Cloutier – Entrepreneurial Lessons from a Serial EntrepreneurRR 307: Chris Cloutier – Entrepreneurial Lessons from a Serial EntrepreneurChris Cloutier is co-owner of Golden Rule Auto Care in Dallas, Texas for the last 5 years and is an expert at software development who understands what customers want in a digital sales process. He came from the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. Chris worked for companies that understand the marriage of service and software and have applied it in an effective way.

                                          After opening his shop, he founded autoflow.me, a workflow and communication solution, specifically to give his shop a competitive advantage. As he talked to more shop owners he realized there was a need for better technology and has since worked toward helping the industry embrace and move forward with it.

                                          Chris has held many responsible roles throughout the years:

                                          • Business Manager/Owner at Golden Rule Auto Care
                                          • Architect/President at autoflow.me
                                          • Former Software Engineer at Southwest Airlines
                                          • Former President (title) at Lone Star Auto Repair
                                          • Studied Computer Science at University of North Texas
                                          • Owner and partner in several businesses.

                                          Talking points:

                                          • Many entrepreneurs find themselves in a ‘struggle’ on their success journey. At the top of the org chart, you are alone.
                                            • Read the referenced article “About the Struggle” HERE.

                                          • You need to know where you are in your struggle.
                                          • You must be a continuous learner.
                                          • Everyone starts somewhere and has been or continues to be in their life struggle.
                                          • Why do we attack the young guy who is starting in his garage? Let’s encourage and embrace them.
                                          • Entrepreneurs are always on to the next mountain.
                                          • Gary Vaynerchuk says you get a four hundred trillion chance to be alive. It is amazing what we complain about when we get such great odds to be here.
                                          • Chris has the utmost respect for everyone who starts a business.
                                          • Our job as an entrepreneur is to have ideas. They are going to change the world.
                                            • Next comes leadership/management.
                                            • Working on your business, not in it.
                                            • I want to replace myself. I don’t want that job. I don’t want to manage my shop on a day to day business.
                                            • You don’t have a boss affirming you. You don’t have anyone to validate you.
                                            • You don’t want to be the person putting out fires. Not a good choice of a good leader.

                                          • You need advisors and coaches in your business to guide you and hold you accountable. Get over the fact that someone will tell you to do something. That may be exactly what you need. They will also affirm your success and give you positive guidance and direction.
                                          • You need to have a superpower.
                                            • Follow your gut because the numbers may not make sense.
                                            • A lot of people have done great things by following their gut, however, the feeling in your gut is not magic, you need to work hard to make your gut work. Not easy if the numbers won’t work.

                                          • Leaders are readers.
                                            • Books are wisdom.
                                            • Entrepreneurs must read a book a week at the minimum one a month.

                                          • Every business person must have a business plan
                                            • When you go on vacation and have no destination you will find yourself in a place you hadn’t planned.

                                          • Chris says: Listen to all 300 episodes of the Remarkable Results Podcast and apply 60% of what you learn you will be successful in running a profitable shop.
                                          • Are you fixing cars or are you serving your community?
                                          • Chris is helping to change the industry for the better.
                                          • When you start to accumulate cash, you’ve got to invest in hiring good people. They will help you grow your profit and cash position.
                                          • Hire people who will multiply what you do.
                                          • Salesmanship is not a dirty word. Communication is a key to success.
                                            • Selling is about building relationships and offering solutions.
                                            • Join Toastmasters.
                                            • Not understanding communication is what gets us into fights with our spouse.
                                            • Listening is the key component of good communication.
                                            • If you become a master communicator you have the keys to the kingdom.

                                          • Podcast episodes mentioned:
                                          • Books mentioned in this episode:
                                            • 21 Irrefutable Laws of Leadership John Maxwell
                                            • Bare Knuckle People Management by John Kulisek and Sean O’Neil


                                          Chris Cloutier’s previous episodes HERE.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas, Texas for the last 5 years and is an expert at software development who understands what customers want in a digital sales process. He came from the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. Chris worked for companies that understand the marriage of service and software and have applied it in an effective way.

                                          After opening his shop, he founded autoflow.me, a workflow and communication solution, specifically to give his shop a competitive advantage. As he talked to more shop owners he realized there was a need for better technology and has since worked toward helping the industry embrace and move forward with it.

                                          Chris has held many responsible roles throughout the years:

                                          • Business Manager/Owner at Golden Rule Auto Care
                                          • Architect/President at autoflow.me
                                          • Former Software Engineer at Southwest Airlines
                                          • Former President (title) at Lone Star Auto Repair
                                          • Studied Computer Science at University of North Texas
                                          • Owner and partner in several businesses.

                                          Talking points:

                                          • Many entrepreneurs find themselves in a ‘struggle’ on their success journey. At the top of the org chart, you are alone.
                                            • Read the referenced article “About the Struggle” HERE.

                                          • You need to know where you are in your struggle.
                                          • You must be a continuous learner.
                                          • Everyone starts somewhere and has been or continues to be in their life struggle.
                                          • Why do we attack the young guy who is starting in his garage? Let’s encourage and embrace them.
                                          • Entrepreneurs are always on to the next mountain.
                                          • Gary Vaynerchuk says you get a four hundred trillion chance to be alive. It is amazing what we complain about when we get such great odds to be here.
                                          • Chris has the utmost respect for everyone who starts a business.
                                          • Our job as an entrepreneur is to have ideas. They are going to change the world.
                                            • Next comes leadership/management.
                                            • Working on your business, not in it.
                                            • I want to replace myself. I don’t want that job. I don’t want to manage my shop on a day to day business.
                                            • You don’t have a boss affirming you. You don’t have anyone to validate you.
                                            • You don’t want to be the person putting out fires. Not a good choice of a good leader.

                                          • You need advisors and coaches in your business to guide you and hold you accountable. Get over the fact that someone will tell you to do something. That may be exactly what you need. They will also affirm your success and give you positive guidance and direction.
                                          • You need to have a superpower.
                                            • Follow your gut because the numbers may not make sense.
                                            • A lot of people have done great things by following their gut, however, the feeling in your gut is not magic, you need to work hard to make your gut work. Not easy if the numbers won’t work.

                                          • Leaders are readers.
                                            • Books are wisdom.
                                            • Entrepreneurs must read a book a week at the minimum one a month.

                                          • Every business person must have a business plan
                                            • When you go on vacation and have no destination you will find yourself in a place you hadn’t planned.

                                          • Chris says: Listen to all 300 episodes of the Remarkable Results Podcast and apply 60% of what you learn you will be successful in running a profitable shop.
                                          • Are you fixing cars or are you serving your community?
                                          • Chris is helping to change the industry for the better.
                                          • When you start to accumulate cash, you’ve got to invest in hiring good people. They will help you grow your profit and cash position.
                                          • Hire people who will multiply what you do.
                                          • Salesmanship is not a dirty word. Communication is a key to success.
                                            • Selling is about building relationships and offering solutions.
                                            • Join Toastmasters.
                                            • Not understanding communication is what gets us into fights with our spouse.
                                            • Listening is the key component of good communication.
                                            • If you become a master communicator you have the keys to the kingdom.

                                          • Podcast episodes mentioned:
                                          • Books mentioned in this episode:
                                            • 21 Irrefutable Laws of Leadership John Maxwell
                                            • Bare Knuckle People Management by John Kulisek and Sean O’Neil


                                          Chris Cloutier’s previous episodes HERE.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12856Tue, 06 Mar 2018 04:30:57 -040052:45falsefullAccept the Struggle and Find a Way to Continually Improve your Entrepreneurial Journey.<br /> <br /> Chris Cloutier and I had a great conversation, passionate at times, on entrepreneurialism. Chris is a serial entrepreneur and has some wise words and experience at it. We talk bootstrapping, cash is king, the struggle, trusting your gut, leadership and even salesmanship. Don’t shy away from these topics – the discussion just may set you off on a better course. Chris has the scars, like all of us, which are the lessons we all learn as we march toward an improving and brighter future.<br /> <br /> This interview is going to cement much of what you know about growing a business, and some of our talk will hit you, I hope, smack in your entrepreneurial soul and get you to understand the journey you are on a little better.                                          RR 306: The Young Auto Care Network Group – YANGRR 306: The Young Auto Care Network Group – YANGLisa N. Nazoyan currently works on the Marketing team at MAHLE Aftermarket, Inc., leading the company’s marketing efforts in brand strategy, media and budget planning to exhibit planning and execution.

                                          Prior to MAHLE, Nazoyan owned and operated a small brand-marketing company, Soaring Marketing, where she worked with companies of several industries, including auto care industry, to direct the refresh of their brand image and strategy. Within our industry, her company most notably rebranded Women in Auto Care: A Global Community’s (formerly Car Care Council’s Women’s Board) branding.

                                          She also worked on the OE side of the automotive industry in marketing for a fibrous-based thermal and acoustical technology leader as the company’s Corporate Marketing Manager.

                                          Prior to that, Nazoyan worked in the aftermarket divisions of manufacturing companies such as ZF TRW and NGK Spark Plugs. In these marketing roles, she was responsible for managing divisional marketing budgets, public relations, large trade events, social media, digital media and advertising, as well as designing, creating, and delivering marketing programs to support the growth and expansion of company brands, its customers, and products.

                                          Nazoyan currently serves on the board of the Young Auto Care Network Group, a movement providing young auto care professionals in their twenties and thirties the opportunity to network with industry peers, enhance knowledge and improve leadership capabilities. She is also an active committee member of Women in Auto Care: A Global Community, a group comprised of auto care professionals dedicated to providing opportunities, education and career leadership to women in the auto care industry, where she serves on the Member Development Committee.

                                           

                                          After graduating from the University of Florida Chase Baxley found the aftermarket and 10 years later still calls this industry home.  Chase is the Vice President of Product & Supply Chain at The Parts House.   He held various positions in sales and purchasing during his 10-year career with The Parts House: Intern, Buyer, Sales Representative, Director of Purchasing, and Vice President of Product & Supply Chain.

                                          Volunteer service remains a priority to continue growth within the industry and help provide a path for others to join.  Industry volunteer service includes: ACA Marketing and Communications Committee, ACA Education Committee, YANG founding member, Automotive Distribution Network Product Committee Chairman and member, Delphi Distributor Council, Veyance Distributor Council, Motorcraft Catalog Committee, and ACDelco Inventory Optimization Committee.

                                          Earning significant responsibilities at The Parts House early in his career tested his resolve but allowed him to showcase strategic thinking and implementation.  Challenging status quo and leading by example are important values to Chase as a change agent with the ability to absorb tough critics who struggle embracing change. His proudest achievements include the successful development of new employees with bright futures at The Parts House and product program improvements providing millions in financial benefits.  If Chase is not in the office you may find him on the golf course or riding a motorcycle.

                                           

                                          JC Washbish is the Director of Marketing for the Aftermarket Auto Parts Alliance and Vice Chair of the Young Auto Care Network Group.

                                           

                                          Episopde Talking Points:

                                          • YANG, the Young Auto Care Network Group the under 40-year-old nationwide organization.
                                          • Chase works in a YANG discussion in his interview process. His applicants find it intriguing.
                                            • Young people are looking for a career path and that we are a large industry.

                                          • Lisa, YANG makes our large industry smaller as you see the other segments of the industry.
                                          • 1,500 Members as of the interview.
                                          • This shows the industries leadership that there is a secure group behind them ready to learn what it takes to succeed into greater leadership roles.
                                          • YANG allows connections to leadership roles within the industry.
                                          • There are many industry veterans that are willing to lend an ear and be a mentor for members of our industry especially the YANG membership.
                                            • Simple meanings in complicated situations.
                                            • Mentors must provide trust and a listening ear.
                                            • As a mentee, you must want to give back and volunteer to grow the industry and relationship.

                                          • Trends:
                                            • Companies thinking more globally.
                                            • Electric vehicles will become more relevant.
                                            • What does distribution need to do to help the service professional repair the new technology?
                                            • Will we have more IT people than counter people?
                                            • As telematics expands the industry can learn more about failure rates and get the right SKU into the market based on data and access to the data.
                                            • It is a technology arms race.
                                            • Will the amount of trip to the bays be there? Will the jobs be higher ticket?
                                            • We need the right to repair these vehicles by having access to the data.

                                          • Get involved with the annual Auto Care Legislative Summit
                                          • Technicians are going to be prepared to manage larger fleets because of TAAS.
                                          • Twice a year YANG conference held during the Spring and Fall Auto Care Leadership days.
                                          • May 9-12, 2018. Information at autocare.org
                                          • Lisa found her pace in the industry when she started to give back.

                                           

                                          YANG website HERE. Get involved if you are under forty.

                                          Acronyms mentioned in this episode:

                                          YANG: Young Auto Care Network Group

                                          AWDA: Automotive Warehouse Distributor Association

                                          TAAS: Transportation As A Service

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Lisa N. Nazoyan currently works on the Marketing team at MAHLE Aftermarket, Inc., leading the company’s marketing efforts in brand strategy, media and budget planning to exhibit planning and execution.

                                          Prior to MAHLE, Nazoyan owned and operated a small brand-marketing company, Soaring Marketing, where she worked with companies of several industries, including auto care industry, to direct the refresh of their brand image and strategy. Within our industry, her company most notably rebranded Women in Auto Care: A Global Community’s (formerly Car Care Council’s Women’s Board) branding.

                                          She also worked on the OE side of the automotive industry in marketing for a fibrous-based thermal and acoustical technology leader as the company’s Corporate Marketing Manager.

                                          Prior to that, Nazoyan worked in the aftermarket divisions of manufacturing companies such as ZF TRW and NGK Spark Plugs. In these marketing roles, she was responsible for managing divisional marketing budgets, public relations, large trade events, social media, digital media and advertising, as well as designing, creating, and delivering marketing programs to support the growth and expansion of company brands, its customers, and products.

                                          Nazoyan currently serves on the board of the Young Auto Care Network Group, a movement providing young auto care professionals in their twenties and thirties the opportunity to network with industry peers, enhance knowledge and improve leadership capabilities. She is also an active committee member of Women in Auto Care: A Global Community, a group comprised of auto care professionals dedicated to providing opportunities, education and career leadership to women in the auto care industry, where she serves on the Member Development Committee.

                                           

                                          After graduating from the University of Florida Chase Baxley found the aftermarket and 10 years later still calls this industry home.  Chase is the Vice President of Product & Supply Chain at The Parts House.   He held various positions in sales and purchasing during his 10-year career with The Parts House: Intern, Buyer, Sales Representative, Director of Purchasing, and Vice President of Product & Supply Chain.

                                          Volunteer service remains a priority to continue growth within the industry and help provide a path for others to join.  Industry volunteer service includes: ACA Marketing and Communications Committee, ACA Education Committee, YANG founding member, Automotive Distribution Network Product Committee Chairman and member, Delphi Distributor Council, Veyance Distributor Council, Motorcraft Catalog Committee, and ACDelco Inventory Optimization Committee.

                                          Earning significant responsibilities at The Parts House early in his career tested his resolve but allowed him to showcase strategic thinking and implementation.  Challenging status quo and leading by example are important values to Chase as a change agent with the ability to absorb tough critics who struggle embracing change. His proudest achievements include the successful development of new employees with bright futures at The Parts House and product program improvements providing millions in financial benefits.  If Chase is not in the office you may find him on the golf course or riding a motorcycle.

                                           

                                          JC Washbish is the Director of Marketing for the Aftermarket Auto Parts Alliance and Vice Chair of the Young Auto Care Network Group.

                                           

                                          Episopde Talking Points:

                                          • YANG, the Young Auto Care Network Group the under 40-year-old nationwide organization.
                                          • Chase works in a YANG discussion in his interview process. His applicants find it intriguing.
                                            • Young people are looking for a career path and that we are a large industry.

                                          • Lisa, YANG makes our large industry smaller as you see the other segments of the industry.
                                          • 1,500 Members as of the interview.
                                          • This shows the industries leadership that there is a secure group behind them ready to learn what it takes to succeed into greater leadership roles.
                                          • YANG allows connections to leadership roles within the industry.
                                          • There are many industry veterans that are willing to lend an ear and be a mentor for members of our industry especially the YANG membership.
                                            • Simple meanings in complicated situations.
                                            • Mentors must provide trust and a listening ear.
                                            • As a mentee, you must want to give back and volunteer to grow the industry and relationship.

                                          • Trends:
                                            • Companies thinking more globally.
                                            • Electric vehicles will become more relevant.
                                            • What does distribution need to do to help the service professional repair the new technology?
                                            • Will we have more IT people than counter people?
                                            • As telematics expands the industry can learn more about failure rates and get the right SKU into the market based on data and access to the data.
                                            • It is a technology arms race.
                                            • Will the amount of trip to the bays be there? Will the jobs be higher ticket?
                                            • We need the right to repair these vehicles by having access to the data.

                                          • Get involved with the annual Auto Care Legislative Summit
                                          • Technicians are going to be prepared to manage larger fleets because of TAAS.
                                          • Twice a year YANG conference held during the Spring and Fall Auto Care Leadership days.
                                          • May 9-12, 2018. Information at autocare.org
                                          • Lisa found her pace in the industry when she started to give back.

                                           

                                          YANG website HERE. Get involved if you are under forty.

                                          Acronyms mentioned in this episode:

                                          YANG: Young Auto Care Network Group

                                          AWDA: Automotive Warehouse Distributor Association

                                          TAAS: Transportation As A Service

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12847Fri, 02 Mar 2018 04:17:22 -040044:34falsefullWe’re In Good Hands.<br /> <br /> Our future is all about incubating young people into our industry at every level from manufacturing, distribution to the service professional. Listen to three aftermarket professionals from the Auto Care Associations dynamic and vibrant under-40 set that finds its home with the Young Auto Care Network Group (YANG). YANG provides young auto care professionals in their twenties and thirties the opportunity to network with industry peers, enhance knowledge and improve leadership capabilities. <br /> <br /> Joining Carm in this interview are Lisa Nazoyan, Mahle Aftermarket Inc., Farmington Hills, MI, JC Washbish, Director of Marketing, Automotive Aftermarket Auto Parts Alliance, San Antonio, TX and the Vice Chairman of YANG and Chase Baxley, Vice President of Product & Supply Chain, The Parts House, Jacksonville, FL who has also helped create YANG from the beginning.                                          RR 305: Derek Kaufman – Joran Thompson – Living in a APP WorldRR 305: Derek Kaufman – Joran Thompson – Living in a APP WorldChicago. No Car. No Problem.

                                          Joran Thompson lives in Chicago and hasn’t owned a car for years. She does fine commuting to work, buying fresh groceries and dry goods. Her dry cleaning gets done, perfectly and on-time, and her latest IKEA purchase gets constructed. When she needs medicine, pizza or to wait in a line for a restaurant on a Saturday Night she just uses her smartphone. There’s an APP for all of her needs.

                                          The story for aftermarket professionals is that all the miles Joran is not driving are being done by the services she contracts. Transportation as a Service will rack up the miles to support all the Joran Thompson’s who don’t own vehicles. Someone will need to maintain and repair those vehicles. It’s time to make those connections.

                                          My Guests:

                                          Joran Thompson is the Director of Business Development at Digital Kitchen. She is responsible for growing client partnerships and marketing the creative experience company, whose clients include HBO, Amazon and Mercedes-Benz Stadium. Prior to this role, Joran served as Director of Marketing and Sales Enablement at CDM Media. She has worked in both corporate and startup environments alongside clients including Nike, Bloomingdales, MillerCoors, Uber and IBM, as well as numerous hospitality groups local to Chicago. A Pennsylvania native, she has a Master of Science in Integrated Marketing Communications and a B.A in Communications from Augustana College. Joran serves on the Make-a-Wish Illinois Associate Board and is a member of She Runs It (formerly Advertising Women of New York).

                                          For 40 years, Derek Kaufman has worked in the Transportation Industry with positions ranging from VP Marketing and Product Planning for Freightliner Trucks, SR VP of Sales, Marketing and Customer Support for Hino Trucks, President of Diesel Technology Co, a subsidiary of Penske Corporation, VP of Fixed Operations for Smart USA and CEO of Mission Motors Company.

                                          Derek is also an entrepreneur. He founded C3 Network, LLC in 1997 to help clients launch new products in the transportation industry.

                                          Today, Derek is a Managing Partner at Schwartz Advisors, LLC doing Mergers & Acquisition support and company growth work in the auto and heavy-duty aftermarket. He continues his role as President of C3 Network.

                                          Derek serves on the boards of several companies and is a regular conference speaker at auto aftermarket and trucking conferences.

                                          Talking Points:

                                          • Challenges for parking in the city of Chicago.
                                          • Lots of tickets. Expensive to park.
                                          • Uber was her form of transportation.
                                          • She will walk to work in the summer and take the buss.
                                          • Wintertime she’ll take an Uber. You can split the fare with co-workers.
                                          • Her husband has a work car but she could not ride in it at the beginning because she wasn’t on his insurance.
                                          • Joran keeps a delivery folder on her smart phone full of APPs:
                                            • Her favorite. Grocery store delivered.
                                              • Instacart will deliver groceries within two hours.

                                            • For drugstore needs. They’ll almost deliver anything.
                                            • Task Rabbit. They’ll put up IKEA furniture. They’ll stand in line at a restaurant for you. They’ll go buy a gift for you.
                                            • Amazon Fresh. They are still getting their footing.
                                            • Amazon Prime is their primary.
                                            • Dry cleaning. DRYV. A game changer. They show up when you want and will deliver when ever you want.
                                            • Grubhub is good for food.
                                            • Peapod is also good for food.

                                          • The neighborhood is full of shops and you don’t have to go far to find all you need.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Chicago. No Car. No Problem.

                                          Joran Thompson lives in Chicago and hasn’t owned a car for years. She does fine commuting to work, buying fresh groceries and dry goods. Her dry cleaning gets done, perfectly and on-time, and her latest IKEA purchase gets constructed. When she needs medicine, pizza or to wait in a line for a restaurant on a Saturday Night she just uses her smartphone. There’s an APP for all of her needs.

                                          The story for aftermarket professionals is that all the miles Joran is not driving are being done by the services she contracts. Transportation as a Service will rack up the miles to support all the Joran Thompson’s who don’t own vehicles. Someone will need to maintain and repair those vehicles. It’s time to make those connections.

                                          My Guests:

                                          Joran Thompson is the Director of Business Development at Digital Kitchen. She is responsible for growing client partnerships and marketing the creative experience company, whose clients include HBO, Amazon and Mercedes-Benz Stadium. Prior to this role, Joran served as Director of Marketing and Sales Enablement at CDM Media. She has worked in both corporate and startup environments alongside clients including Nike, Bloomingdales, MillerCoors, Uber and IBM, as well as numerous hospitality groups local to Chicago. A Pennsylvania native, she has a Master of Science in Integrated Marketing Communications and a B.A in Communications from Augustana College. Joran serves on the Make-a-Wish Illinois Associate Board and is a member of She Runs It (formerly Advertising Women of New York).

                                          For 40 years, Derek Kaufman has worked in the Transportation Industry with positions ranging from VP Marketing and Product Planning for Freightliner Trucks, SR VP of Sales, Marketing and Customer Support for Hino Trucks, President of Diesel Technology Co, a subsidiary of Penske Corporation, VP of Fixed Operations for Smart USA and CEO of Mission Motors Company.

                                          Derek is also an entrepreneur. He founded C3 Network, LLC in 1997 to help clients launch new products in the transportation industry.

                                          Today, Derek is a Managing Partner at Schwartz Advisors, LLC doing Mergers & Acquisition support and company growth work in the auto and heavy-duty aftermarket. He continues his role as President of C3 Network.

                                          Derek serves on the boards of several companies and is a regular conference speaker at auto aftermarket and trucking conferences.

                                          Talking Points:

                                          • Challenges for parking in the city of Chicago.
                                          • Lots of tickets. Expensive to park.
                                          • Uber was her form of transportation.
                                          • She will walk to work in the summer and take the buss.
                                          • Wintertime she’ll take an Uber. You can split the fare with co-workers.
                                          • Her husband has a work car but she could not ride in it at the beginning because she wasn’t on his insurance.
                                          • Joran keeps a delivery folder on her smart phone full of APPs:
                                            • Her favorite. Grocery store delivered.
                                              • Instacart will deliver groceries within two hours.

                                            • For drugstore needs. They’ll almost deliver anything.
                                            • Task Rabbit. They’ll put up IKEA furniture. They’ll stand in line at a restaurant for you. They’ll go buy a gift for you.
                                            • Amazon Fresh. They are still getting their footing.
                                            • Amazon Prime is their primary.
                                            • Dry cleaning. DRYV. A game changer. They show up when you want and will deliver when ever you want.
                                            • Grubhub is good for food.
                                            • Peapod is also good for food.

                                          • The neighborhood is full of shops and you don’t have to go far to find all you need.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12843Tue, 27 Feb 2018 04:30:06 -040018:40falsefullChicago. No Car. No Problem. <br /> <br /> Joran Thompson lives in Chicago and hasn’t owned a car for years. She does fine commuting to work, buying fresh groceries and dry goods. Her dry cleaning gets done, perfectly and on-time, and her latest IKEA purchase gets constructed. When she needs medicine, pizza or to wait in a line for a restaurant on a Saturday Night she just uses her smartphone. There’s an APP for all of her needs.<br /> <br /> The story for aftermarket professionals is that all the miles Joran is not driving are being done by the services she contracts. Transportation as a Service will rack up the miles to support all the Joran Thompson’s who don’t own vehicles. Someone will need to maintain and repair those vehicles. It’s time to make those connections.                                          RR 304: The Battery ShopRR 304: The Battery ShopSell More Batteries. Training and Testing is the Key.

                                          Join Michele Zgola the director of Marketing and Communication at Johnson Controls, Jim Bates the Aftermarket Training Center Manager also at Johnson Controls and Patrick Haynes, Executive Director at the Responsible Battery Coalition.

                                          Learn about selling more batteries and how well the industry has rallied to recycle 99% of all batteries. Recycling challenges are coming in the future as lithium-ion batteries will need to be recovered.

                                          Pictured above left to right: Patrick Hayes, Jim Bates and Michele Zgola

                                          Talking points:

                                          • There are challenges to teach the motorist about the value of the battery.
                                          • Batteries are found in many different places in vehicles today which makes The Battery Shop an industry-wide resource.
                                            • Find out where to locate batteries and how to replace them.

                                          • Instructors are helping create student educational courseware.
                                          • AGM (Absorbent Glass Mat) category is growing.
                                            • Because of the demand on the vehicle, AGM is big today.

                                          • To sell more batteries you need to test more batteries.
                                            • New DVI processes will include battery testing as part of their vehicle health check.

                                          • Lead-acid Batteries are recycled at a 99% level.
                                            • The 1% that are out there account for about 2,000,000 that are sitting in houses, garages, and basements.
                                            • A lot of batteries are found in our countries rivers. River clean-up projects are finding them.

                                          • New technology batteries like lithium-ion will need to be recycled. No one knows yet what the end of like looks like at this time.
                                          • Because of the commitment to recycling lead-acid batteries, 100% of the battery core is re-purposed.
                                          • Lead battery recycling is unapparelled in the US with zero emission smelters.
                                          • The Responsible Battery Coalition is new and everyone who sells batteries is engaged with this organization. They are looking at the future of battery recycling with new technology.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Sell More Batteries. Training and Testing is the Key.

                                          Join Michele Zgola the director of Marketing and Communication at Johnson Controls, Jim Bates the Aftermarket Training Center Manager also at Johnson Controls and Patrick Haynes, Executive Director at the Responsible Battery Coalition.

                                          Learn about selling more batteries and how well the industry has rallied to recycle 99% of all batteries. Recycling challenges are coming in the future as lithium-ion batteries will need to be recovered.

                                          Pictured above left to right: Patrick Hayes, Jim Bates and Michele Zgola

                                          Talking points:

                                          • There are challenges to teach the motorist about the value of the battery.
                                          • Batteries are found in many different places in vehicles today which makes The Battery Shop an industry-wide resource.
                                            • Find out where to locate batteries and how to replace them.

                                          • Instructors are helping create student educational courseware.
                                          • AGM (Absorbent Glass Mat) category is growing.
                                            • Because of the demand on the vehicle, AGM is big today.

                                          • To sell more batteries you need to test more batteries.
                                            • New DVI processes will include battery testing as part of their vehicle health check.

                                          • Lead-acid Batteries are recycled at a 99% level.
                                            • The 1% that are out there account for about 2,000,000 that are sitting in houses, garages, and basements.
                                            • A lot of batteries are found in our countries rivers. River clean-up projects are finding them.

                                          • New technology batteries like lithium-ion will need to be recycled. No one knows yet what the end of like looks like at this time.
                                          • Because of the commitment to recycling lead-acid batteries, 100% of the battery core is re-purposed.
                                          • Lead battery recycling is unapparelled in the US with zero emission smelters.
                                          • The Responsible Battery Coalition is new and everyone who sells batteries is engaged with this organization. They are looking at the future of battery recycling with new technology.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12833Fri, 23 Feb 2018 04:26:18 -040024:56falsefullSell More Batteries. Training and Testing is the Key.<br /> <br /> Join Michele Zgola the director of Marketing and Communication at Johnson Controls, Jim Bates the Aftermarket Training Center Manager also at Johnson Controls and Patrick Haynes, Executive Director at the Responsible Battery Coalition.<br /> <br /> Learn about selling more batteries and how well the industry has rallied to recycle 99% of all batteries. Recycling challenges are coming in the future as lithium-ion batteries will need to be recovered.                                          RR 303: Jason Soto from Mobilesoft.comRR 303: Jason Soto from Mobilesoft.comJason Soto is a technology executive in the mobile industry who’s dedicated his career to merging technology tools with innovative marketing practices for large and small companies around the globe. His management philosophy is simple: Create an environment and culture that empowers the team to do what’s best for the customers and the organization they represent.

                                          He has worked with Fortune 100 brands to launch innovative technology products that allow business to connect to their clients with a view to revenue enhancement and retention. Currently, he oversees operations for MobileSoft Technology, a global mobile application development company.

                                          Jason is a proud native of Las Vegas, NV who is actively involved in his community personally and professionally.  Selected by Esquire magazine’s “Top 40 Under 40” in 2012, he views any recognized achievement as an honor and with humility.  He attended the Culinary Institute of America and is a Certified Professional in Learning & Performance (CPLP) from the Association for Talent Development. A good bio wouldn’t be complete without mentioning Jason is married, a proud father of 4 children and an avid mountain biker.

                                           

                                          Talking Points:

                                          • People have 50 – 75 app on their phone.
                                          • Apple removed 1.2 million apps from the app store and left 5 million apps that you could download.
                                          • The trend is for small businesses having their own app. It gets them out of the sea of apps and individually communicates directly to their customers.
                                          • Apps today is customizing the digital strategy.
                                          • Apps are not for customer acquisition. They are for retention and customer communication.
                                          • Benefit:
                                            • The customer has your icon on their phone and provides reassurance and connection.
                                            • You can send a push notification to your customer who has your app installed.
                                              • Tech today will allow a push notification directly to a single customer.

                                            • One touch calling.
                                            • One touch directions if you have multiple shops.
                                            • Ask the mechanic tool inside the app.
                                            • Audio recorder for engine noise to share with the shop.
                                            • Digital stamp for a loyalty program.

                                          • Geofencing is the new way of marketing and can enhance the user experience with your brand.
                                          • Millennials are using the appointment scheduler, they want easy, simple tech.
                                          • You must tie in technology tools into your business.
                                          • If you have an app you must tell your customer about it. Market this tool at your counter to every customer.

                                          Link to Mobilesoft.com

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Jason Soto is a technology executive in the mobile industry who’s dedicated his career to merging technology tools with innovative marketing practices for large and small companies around the globe. His management philosophy is simple: Create an environment and culture that empowers the team to do what’s best for the customers and the organization they represent.

                                          He has worked with Fortune 100 brands to launch innovative technology products that allow business to connect to their clients with a view to revenue enhancement and retention. Currently, he oversees operations for MobileSoft Technology, a global mobile application development company.

                                          Jason is a proud native of Las Vegas, NV who is actively involved in his community personally and professionally.  Selected by Esquire magazine’s “Top 40 Under 40” in 2012, he views any recognized achievement as an honor and with humility.  He attended the Culinary Institute of America and is a Certified Professional in Learning & Performance (CPLP) from the Association for Talent Development. A good bio wouldn’t be complete without mentioning Jason is married, a proud father of 4 children and an avid mountain biker.

                                           

                                          Talking Points:

                                          • People have 50 – 75 app on their phone.
                                          • Apple removed 1.2 million apps from the app store and left 5 million apps that you could download.
                                          • The trend is for small businesses having their own app. It gets them out of the sea of apps and individually communicates directly to their customers.
                                          • Apps today is customizing the digital strategy.
                                          • Apps are not for customer acquisition. They are for retention and customer communication.
                                          • Benefit:
                                            • The customer has your icon on their phone and provides reassurance and connection.
                                            • You can send a push notification to your customer who has your app installed.
                                              • Tech today will allow a push notification directly to a single customer.

                                            • One touch calling.
                                            • One touch directions if you have multiple shops.
                                            • Ask the mechanic tool inside the app.
                                            • Audio recorder for engine noise to share with the shop.
                                            • Digital stamp for a loyalty program.

                                          • Geofencing is the new way of marketing and can enhance the user experience with your brand.
                                          • Millennials are using the appointment scheduler, they want easy, simple tech.
                                          • You must tie in technology tools into your business.
                                          • If you have an app you must tell your customer about it. Market this tool at your counter to every customer.

                                          Link to Mobilesoft.com

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12810Tue, 20 Feb 2018 04:30:20 -040029:39falsefullThere’s an APP for that!<br /> <br /> Ever thought of connecting with your customer with your own APP. Did you know that a smartphone app is a retention strategy? <br /> <br /> Ever thought of the challenges with social media to get your message heard? What if you could push a message to a user of your app? Will your customer have a stronger relationship with you if your app is on their phone?<br /> <br /> Jason Soto from Mobile Soft Technology talks about the value of having your own smartphone app. Interesting concepts you need to know about. Learn about this tool and how it could work for you in your quest to create customers for life.                                          RR 302: Lisa and Kevin EcklerRR 302: Lisa and Kevin EcklerKevin Eckler is a native New Englander who moved to New York State’s Hudson Valley with his parents back in the mid-1980’s.  Kevin began his automotive career at the age of 14, pushing a broom in a mom and pop shop in Rhode Island. He attended trade school, graduating at the top of his class and went right to work as a tech in a prestigious Porsche/Audi dealership in Cape Cod.  Kevin continued his dealership work when he moved to NY and eventually came to work for two brothers who owned Foreign Car Specialists, Poughkeepsie, NY.  When the owners retired in 1995, Kevin bought the business and the rest is history.

                                          Lisa Eckler is an executive assistant by trade, and a native upstate New Yorker – and somehow managed to marry a Red Sox fan!  Lisa’s background in office management and marketing brought a new facet to the business. When she left her position three years ago, Lisa became the business and marketing manager for Foreign Car Specialists.  In her new position, she has increased customer awareness for the business, increased the shop’s search engine optimization (SEO) and has brought the business to the first page of Google’s organic rankings for search engine results.

                                          Kevin and Lisa are newlyweds who will celebrate their fourth wedding anniversary soon.  Lisa has two boys who are grown and gone and a daughter still at home.  Kevin’s teenage daughter and son live with them full time and rounding out the family are four cats, a perfect dog and 11 chickens who provide breakfast and entertainment daily.

                                          Talking points:

                                          • They are really specialists with European and fix just about anything in the realm.
                                          • Kevin purchased the shop he worked in. He obtained a small business loan (SBA).
                                          • They survived for 20 years and Kevin went through some tough struggles.
                                          • Just recently they turned around the business.
                                          • Lisa in strongly involved in the business. She takes all the classes she can get in regards to management.
                                          • Lisa’s work in the business has re-ignited Kevin’s passion for the automotive.
                                          • Kevin works in the bays every day. This is his love. He realized his talent was not on the counter or in the office.
                                          • His service manager allows Kevin to be in the bays.
                                          • He was too generous when he worked on the counter. He gave too much away.
                                          • They wish they had a coach 20 years ago.
                                          • You can’t afford not to have a coach.
                                          • Their business coach helped Kevin and Lisa understand WHY things needed to get done.
                                          • They are both perfectionists.
                                            • Perfection does not exist but high standards do.

                                          • They love to travel in their RV. Love the outdoors.
                                          • They will close the shop and take the team to the World Pac seminar in TX.
                                          • They offer education bonuses to their technicians for taking training. They are paying for the training and the travel.
                                          • Treat your team like family. Reward them. If you appreciate them, thank them for a great day.
                                          • Get business training. You need CEO training.
                                          • If your business is not doing well, it is an internal problem, not an external one. There is enough business for everyone; it is not about the shop down the street.

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 4500
                                          Years in industry (Kevin): 37
                                          Years business ownership: 22
                                          Number of technicians: 3 Includes Kevin
                                          Number of service advisers: 1
                                          Number of lifts: 7
                                          Number of bays: 8
                                          Days open: Mon – Fri
                                          Annual estimated volume: $823K
                                          Technician efficiency: 148%
                                          Technician productivity: 96% on average
                                          Labor rate: $110.00
                                          Effective labor rate: $95.25
                                          Average repair order (ARO): $470.00
                                          Average car count: 146/Month
                                          YTD gross profit percent: 56.9%
                                          YTD net profit percent: 9.4%
                                          Percent Repair vs Maintenance vs Other: 50/35/15
                                          Technician training hours per year: 40
                                          Service adviser training hours per year: 45
                                          CEO training hours per year: 80
                                          Training Type: Leader Led 80%  –  On-Line 20%
                                          Specialize: BMW, Audi, VW but work on all makes and models
                                          Specialist in: Euro diagnostics, as well as old air cooled. Complimentary wash/spray wax and vacuuming for every customer visit. Loaner cars and a local complimentary shuttle.
                                          Personal certifications: ASE Master
                                          Special accreditations: New York State Inspection, Factory Training Porsche, Audi, VW, Toyota, Peugeot, Bertone.
                                          Shop management system (SMS): NAPA Tracs
                                          Completely paperless in the shop?: Yes
                                          Digital Vehicle Inspection: AutoVitals Smart Flow 2
                                          Business coach: Cecil Bullard

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Kevin Eckler is a native New Englander who moved to New York State’s Hudson Valley with his parents back in the mid-1980’s.  Kevin began his automotive career at the age of 14, pushing a broom in a mom and pop shop in Rhode Island. He attended trade school, graduating at the top of his class and went right to work as a tech in a prestigious Porsche/Audi dealership in Cape Cod.  Kevin continued his dealership work when he moved to NY and eventually came to work for two brothers who owned Foreign Car Specialists, Poughkeepsie, NY.  When the owners retired in 1995, Kevin bought the business and the rest is history.

                                          Lisa Eckler is an executive assistant by trade, and a native upstate New Yorker – and somehow managed to marry a Red Sox fan!  Lisa’s background in office management and marketing brought a new facet to the business. When she left her position three years ago, Lisa became the business and marketing manager for Foreign Car Specialists.  In her new position, she has increased customer awareness for the business, increased the shop’s search engine optimization (SEO) and has brought the business to the first page of Google’s organic rankings for search engine results.

                                          Kevin and Lisa are newlyweds who will celebrate their fourth wedding anniversary soon.  Lisa has two boys who are grown and gone and a daughter still at home.  Kevin’s teenage daughter and son live with them full time and rounding out the family are four cats, a perfect dog and 11 chickens who provide breakfast and entertainment daily.

                                          Talking points:

                                          • They are really specialists with European and fix just about anything in the realm.
                                          • Kevin purchased the shop he worked in. He obtained a small business loan (SBA).
                                          • They survived for 20 years and Kevin went through some tough struggles.
                                          • Just recently they turned around the business.
                                          • Lisa in strongly involved in the business. She takes all the classes she can get in regards to management.
                                          • Lisa’s work in the business has re-ignited Kevin’s passion for the automotive.
                                          • Kevin works in the bays every day. This is his love. He realized his talent was not on the counter or in the office.
                                          • His service manager allows Kevin to be in the bays.
                                          • He was too generous when he worked on the counter. He gave too much away.
                                          • They wish they had a coach 20 years ago.
                                          • You can’t afford not to have a coach.
                                          • Their business coach helped Kevin and Lisa understand WHY things needed to get done.
                                          • They are both perfectionists.
                                            • Perfection does not exist but high standards do.

                                          • They love to travel in their RV. Love the outdoors.
                                          • They will close the shop and take the team to the World Pac seminar in TX.
                                          • They offer education bonuses to their technicians for taking training. They are paying for the training and the travel.
                                          • Treat your team like family. Reward them. If you appreciate them, thank them for a great day.
                                          • Get business training. You need CEO training.
                                          • If your business is not doing well, it is an internal problem, not an external one. There is enough business for everyone; it is not about the shop down the street.

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 4500
                                          Years in industry (Kevin): 37
                                          Years business ownership: 22
                                          Number of technicians: 3 Includes Kevin
                                          Number of service advisers: 1
                                          Number of lifts: 7
                                          Number of bays: 8
                                          Days open: Mon – Fri
                                          Annual estimated volume: $823K
                                          Technician efficiency: 148%
                                          Technician productivity: 96% on average
                                          Labor rate: $110.00
                                          Effective labor rate: $95.25
                                          Average repair order (ARO): $470.00
                                          Average car count: 146/Month
                                          YTD gross profit percent: 56.9%
                                          YTD net profit percent: 9.4%
                                          Percent Repair vs Maintenance vs Other: 50/35/15
                                          Technician training hours per year: 40
                                          Service adviser training hours per year: 45
                                          CEO training hours per year: 80
                                          Training Type: Leader Led 80%  –  On-Line 20%
                                          Specialize: BMW, Audi, VW but work on all makes and models
                                          Specialist in: Euro diagnostics, as well as old air cooled. Complimentary wash/spray wax and vacuuming for every customer visit. Loaner cars and a local complimentary shuttle.
                                          Personal certifications: ASE Master
                                          Special accreditations: New York State Inspection, Factory Training Porsche, Audi, VW, Toyota, Peugeot, Bertone.
                                          Shop management system (SMS): NAPA Tracs
                                          Completely paperless in the shop?: Yes
                                          Digital Vehicle Inspection: AutoVitals Smart Flow 2
                                          Business coach: Cecil Bullard

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12781Fri, 16 Feb 2018 04:30:56 -040049:12falsefullNever Too Late to Get a Business Coach to Help Put the Business on the Right Path.<br /> <br /> This interview is for anyone who started a business and took time to discover that their talent as a top technician didn’t help when it came to run a business. Lisa and Kevin Eckler from Foreign Car Specialists in Poughkeepsie, NY bring you a very raw and transparent story of their business evolution.<br /> <br /> Kevin shared his story so that you will benefit. His business acumen wasn’t as good as his talent as a technician. He gives great advice to anyone who is struggling to make money.<br /> <br /> Lisa is new to the business and they married four years ago. They took their blended family and business struggles head-on. Their story is fit for the ages and I know many can relate to the challenges they’ve overcome.                                           RR 301: Matt Purselle from RevolutionRR 301: Matt Purselle from RevolutionRevolution is a Mercedes-Benz and smart Specialist.

                                          Matt Purcelle, the owner of Revolution, has more than 20 years working exclusively with Mercedes-Benz vehicles. His passion for the Mercedes-Benz brand began at a young age while riding around in his grandmother’s 1972 280SE 4.5, which he still owns and keeps in showroom condition.

                                          He got his start working on Mercedes-Benz when he took, what was supposed to be a summer job, at a local Mercedes specialty repair shop after his junior year at Georgia Tech. That job was so much fun he didn’t return to school in the fall. He is now an ASE certified Master Technician with additional certifications in Advanced Engine Performance and Light Duty Diesel Vehicles.

                                          What little free time he gets is spent cooking with his wife and three children and trying to become a better tennis player.

                                          Talking Points:

                                          • Matt wears a bow tie to work every day. He’ll tell you why.
                                          • Treat every customer like you would your mother.
                                          • At Revolution, they wash and vacuum every car that comes in the shop. Matt feels this is part of his strong differentiation in the market.
                                          • Customer waiting area has chocolates. Customers love ’em.
                                          • They keep a vegetable garden in the front of the shop.
                                          • They grow their customers like they grow their vegetables.
                                          • Referrals have driven his success. The growth rate in the business is 10% with no advertising budget for new customers.
                                          • Will build a new building in 2018. His dream shop.
                                            • He outgrew the space and parking.
                                            • Will add double the footprint with up to 14 bays.
                                            • Improved waiting room so there can be space for a comfortable engagement with customers.

                                          • Would have hired a coach sooner in his career. He wasn’t prepared to be a leader.
                                          • Matt says that he is not a touchy-feely guy. But he has a special openness and honesty with his people. He has a great trust with this people.

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 7,500
                                          Years in industry: 22
                                          Years business ownership: 18
                                          Number of technicians: 4
                                          Number of service advisers: 2
                                          Number of lifts: 9
                                          Number of bays: 9
                                          Days open: Mon – Fri
                                          Annual estimated volume: $2M
                                          Technician productivity: 105%
                                          Labor rate: $145
                                          Effective labor rate: $100
                                          Average repair order (ARO): $650
                                          Average car count: 56/Week
                                          YTD gross profit percent: 45%
                                          YTD net profit percent: 15%
                                          Technician training hours per year: 8
                                          Service adviser training hours per year: 8
                                          CEO Trianing hours per year: Many
                                          Specialty: Mercedes-Benz
                                          ASE: Master, L1 and Light Diesel
                                          Shop management system (SMS): Winworks Autoshop
                                          Completely paperless?; Yes
                                          Digital Vehicle Inspection: AutoVitals
                                          Website provider: AutoVitals
                                          Biggest challenges: Technician Shortage
                                          Business coach: ATI
                                          Mission Statement: Treat all of our customers as you would treat your mother.

                                          Revolution Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Revolution is a Mercedes-Benz and smart Specialist.

                                          Matt Purcelle, the owner of Revolution, has more than 20 years working exclusively with Mercedes-Benz vehicles. His passion for the Mercedes-Benz brand began at a young age while riding around in his grandmother’s 1972 280SE 4.5, which he still owns and keeps in showroom condition.

                                          He got his start working on Mercedes-Benz when he took, what was supposed to be a summer job, at a local Mercedes specialty repair shop after his junior year at Georgia Tech. That job was so much fun he didn’t return to school in the fall. He is now an ASE certified Master Technician with additional certifications in Advanced Engine Performance and Light Duty Diesel Vehicles.

                                          What little free time he gets is spent cooking with his wife and three children and trying to become a better tennis player.

                                          Talking Points:

                                          • Matt wears a bow tie to work every day. He’ll tell you why.
                                          • Treat every customer like you would your mother.
                                          • At Revolution, they wash and vacuum every car that comes in the shop. Matt feels this is part of his strong differentiation in the market.
                                          • Customer waiting area has chocolates. Customers love ’em.
                                          • They keep a vegetable garden in the front of the shop.
                                          • They grow their customers like they grow their vegetables.
                                          • Referrals have driven his success. The growth rate in the business is 10% with no advertising budget for new customers.
                                          • Will build a new building in 2018. His dream shop.
                                            • He outgrew the space and parking.
                                            • Will add double the footprint with up to 14 bays.
                                            • Improved waiting room so there can be space for a comfortable engagement with customers.

                                          • Would have hired a coach sooner in his career. He wasn’t prepared to be a leader.
                                          • Matt says that he is not a touchy-feely guy. But he has a special openness and honesty with his people. He has a great trust with this people.

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 7,500
                                          Years in industry: 22
                                          Years business ownership: 18
                                          Number of technicians: 4
                                          Number of service advisers: 2
                                          Number of lifts: 9
                                          Number of bays: 9
                                          Days open: Mon – Fri
                                          Annual estimated volume: $2M
                                          Technician productivity: 105%
                                          Labor rate: $145
                                          Effective labor rate: $100
                                          Average repair order (ARO): $650
                                          Average car count: 56/Week
                                          YTD gross profit percent: 45%
                                          YTD net profit percent: 15%
                                          Technician training hours per year: 8
                                          Service adviser training hours per year: 8
                                          CEO Trianing hours per year: Many
                                          Specialty: Mercedes-Benz
                                          ASE: Master, L1 and Light Diesel
                                          Shop management system (SMS): Winworks Autoshop
                                          Completely paperless?; Yes
                                          Digital Vehicle Inspection: AutoVitals
                                          Website provider: AutoVitals
                                          Biggest challenges: Technician Shortage
                                          Business coach: ATI
                                          Mission Statement: Treat all of our customers as you would treat your mother.

                                          Revolution Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12736Tue, 13 Feb 2018 04:46:54 -040033:03falsefullTreat every customer like you would your mother.<br /> <br /> Matt Pursell the guy with the bow tie owns Revolution in Decatur, GA. As a Mercedes Benz and smart specialty shop his customers expect a level of service indicative of the brand of car they drive. Matt shares how they deliver exceptional customer service. The growth rate in the business is 10% with no advertising budget for new customers and referrals has driven his success.<br /> <br /> Matt also stands out as a differentiator in other ways. Imagine if you will it is July and you are a customer, you just may go home with a vegetable right from the Revolution garden. How cool is that? Matt explains they grow their customers like they grow their vegetables. His culture and customer service in his company is built upon this premise: Treat every customer like you would your mother.                                          RR 300: 300th Retrospective: Interview with Host Carm CapriottoRR 300: 300th Retrospective: Interview with Host Carm CapriottoThe 300th Episode Retrospective. For the first-time, podcast host Carm Capriotto is in the interviewee seat.

                                          Friend,

                                          I’m so proud of the 300th episode milestone. So I was looking to do something different regarding a retrospective. I did it for the 100th and 200th, so the 300th was going to be the same. Not so according to some of the podcast alumni. (I call all the guests who have paid it forward with their story, alumni.)

                                          So when I assembled seven ‘alumni’ to share their memory, they ganged up and strongly suggested (a nice way to say it) that they interview me.

                                          I’m in a role reversal. Never been interviewed, at length, before.

                                          Here you have it, the longest episode I ever produced with questions that uncover the attributes and purpose of the aftermarket’s premier podcast. I share some very personal stories and chronicle some behind the scene moments.

                                          You’ll learn how it all started and my thoughts for the future. I also explain where I get my energy, the fuel, for the engine that creates such powerful content for all automotive aftermarketers.

                                          I’m is so proud of the audio library made up of the voices of the aftermarket. The guests who trusted me to get their story told so that all ships rise; which is the pure value of the podcast to the industry.

                                          If you are a fan, a listener of the Remarkable Results Radio Podcast, the best anniversary gift would be to share the podcast with a fellow aftermarket professional and let it work its magic on them.

                                           

                                           

                                           

                                           

                                          My sincere thanks go out to these seven podcast alumni that brought their original questions to the interview.  I hope I did my part and gave great answers. Please let me know what you think. CC

                                           

                                          Kim Auernheimer from CS Aut0motive in Brentwood, TN. Kim’s previous episodes HERE.

                                          Judy Zimmerman Walter from Zimmerman’s Automotive from Mechanicsburg, Pa.  Judy’s previous episodes HERE.

                                          Greg Buckley from Buckley’s Personalized Driver Care, Wilmington, DE. Greg’s previous episodes HERE.

                                          Bill Nalu from Interstate Auto Care, Madison Heights, MI. Bill’s previous episodes HERE.

                                          Dwayne Myers from Dynamic Automotive, Frederick, MD. Dwayne’s previous episodes HERE.

                                          Pete Rudloff from Pete’s Garage in Newark, DE. Pete’s previous episodes HERE.

                                          Matt Fanslow from Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE.

                                          I want to thank you for giving this episode your attention. You’ve made it to the end of a long listen. Was it entertaining? Did you learn something you didn’t know before? Do you feel a stronger kinship to our cause and purpose? Don’t hesitate to reach out and let me know your feelings on the 300th and for that matter any and all episodes we produce for you. Email me at carm@remarkableresults.biz and also share the love on social media.

                                          Episodes mentioned in the interview:

                                          Link to Giuliano  Zuccato Mustang Man Episode (172)  [This episode was a finalist in Motor Press Guild Podcast of the Year]

                                          Link To Giuliano Zuccatto CrossFire Episode (243)

                                          Link to Leon Anderson Episode (270)

                                          Link to Eric Ziegler Episode (192)

                                          Link to the 100th

                                          Link to the 200th

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          The 300th Episode Retrospective. For the first-time, podcast host Carm Capriotto is in the interviewee seat.

                                          Friend,

                                          I’m so proud of the 300th episode milestone. So I was looking to do something different regarding a retrospective. I did it for the 100th and 200th, so the 300th was going to be the same. Not so according to some of the podcast alumni. (I call all the guests who have paid it forward with their story, alumni.)

                                          So when I assembled seven ‘alumni’ to share their memory, they ganged up and strongly suggested (a nice way to say it) that they interview me.

                                          I’m in a role reversal. Never been interviewed, at length, before.

                                          Here you have it, the longest episode I ever produced with questions that uncover the attributes and purpose of the aftermarket’s premier podcast. I share some very personal stories and chronicle some behind the scene moments.

                                          You’ll learn how it all started and my thoughts for the future. I also explain where I get my energy, the fuel, for the engine that creates such powerful content for all automotive aftermarketers.

                                          I’m is so proud of the audio library made up of the voices of the aftermarket. The guests who trusted me to get their story told so that all ships rise; which is the pure value of the podcast to the industry.

                                          If you are a fan, a listener of the Remarkable Results Radio Podcast, the best anniversary gift would be to share the podcast with a fellow aftermarket professional and let it work its magic on them.

                                           

                                           

                                           

                                           

                                          My sincere thanks go out to these seven podcast alumni that brought their original questions to the interview.  I hope I did my part and gave great answers. Please let me know what you think. CC

                                           

                                          Kim Auernheimer from CS Aut0motive in Brentwood, TN. Kim’s previous episodes HERE.

                                          Judy Zimmerman Walter from Zimmerman’s Automotive from Mechanicsburg, Pa.  Judy’s previous episodes HERE.

                                          Greg Buckley from Buckley’s Personalized Driver Care, Wilmington, DE. Greg’s previous episodes HERE.

                                          Bill Nalu from Interstate Auto Care, Madison Heights, MI. Bill’s previous episodes HERE.

                                          Dwayne Myers from Dynamic Automotive, Frederick, MD. Dwayne’s previous episodes HERE.

                                          Pete Rudloff from Pete’s Garage in Newark, DE. Pete’s previous episodes HERE.

                                          Matt Fanslow from Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE.

                                          I want to thank you for giving this episode your attention. You’ve made it to the end of a long listen. Was it entertaining? Did you learn something you didn’t know before? Do you feel a stronger kinship to our cause and purpose? Don’t hesitate to reach out and let me know your feelings on the 300th and for that matter any and all episodes we produce for you. Email me at carm@remarkableresults.biz and also share the love on social media.

                                          Episodes mentioned in the interview:

                                          Link to Giuliano  Zuccato Mustang Man Episode (172)  [This episode was a finalist in Motor Press Guild Podcast of the Year]

                                          Link To Giuliano Zuccatto CrossFire Episode (243)

                                          Link to Leon Anderson Episode (270)

                                          Link to Eric Ziegler Episode (192)

                                          Link to the 100th

                                          Link to the 200th

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12727Fri, 09 Feb 2018 04:30:47 -040001:38:15falsefullThe 300th Episode Retrospective<br /> <br /> For the first-time podcast host, Carm Capriotto is in the interviewee seat. Seven aftermarket professionals ask Carm questions that discover the attributes and purpose of the aftermarket’s premier podcast. He shares some very personal stories and chronicles some behind the scene moments. <br /> <br /> You’ll learn about what makes Carm tick, how it all started and what his thoughts are for the future. He is so proud of the audio library made up of the voices of the aftermarket. The guests who trusted Carm to get their story told so that all ships rise, is the pure foundation of the value of the podcast to the industry.                                          RR 299: Christopher Petersen from Northwest AutomotiveRR 299: Christopher Petersen from Northwest AutomotiveChristopher Petersen owns Northwest Automotive in Kalispell, MT. Here is his story.

                                          None of Christopher Petersen’s family members have been (to his knowledge) in the auto industry. His dad was an electrician that specialized in security systems.  Christopher remembers elementary school when the other kids on the block were playing football or basketball, right in front of his house. But not him. He was in the garage, reading his father’s college AC/DC theory book, and doing the tests at the end of each chapter.  He always thought that he would go into design because he loved building things. He even took 4 years of computer-aided drafting in high school.

                                          When Christopher was thirteen he got his first vehicle and discovered it had a flat cam lobe.  His dad was no help, as he knew nothing of engines.  He studied the service manual for a few days and replaced the cam and lifters.

                                          At seventeen he went to work for a Toyota/Dodge dealer as a lube tech, and hated it! He found it mundane but knew that he didn’t have the experience to be a line tech, and certainly didn’t have enough experience to be a drivability tech.

                                          Christopher ended up replying to an ad for a service advisor position at an independent shop in town. He wasn’t sure what the SA did, but thought he put an app in and see where it lead. He got the job and found he had a knack for talking.  Later he was promoted to shop foreman, even though he wasn’t a tech.  Christopher handled all the estimating and parts procurement, as well as work order dispatching.  Seeing the customer concerns, then reading the tech’s notes helped him amass a large repair knowledge base which boosted his confidence that he could actually be a drivability tech.

                                          From there, Christopher bounced around a few types of shops. He wanted to experience many different brands.  He worked in a euro shop for a while and then each of the domestic brands.  Christopher was Master Honda certified (as well as ASE Master, and L1). Honda was the first real home he felt.

                                          A back injury put a serious hamper on being a line tech and he went back to the service advisor world.  But this time he was an SA at a dealer. He hated it. Not only did the bean counters in the corporate structure only see employees as percentages and production numbers, they saw customers the same way. Christopher didn’t feel he could really help people the way he thought they should be helped.

                                          So it was time to find his own way….after 20 years doing it for other companies, Christopher started to do it his way.

                                          Talking points:

                                          • In 2017 Christopher purchased a property across from their current location. Stripped it down to the bare walls and redesigned it from scratch. A state of the art design that included input from his entire staff to improve workflow and production. They’ve been in the building since September 2017.
                                            • It was an opportunity that they could not pass up.
                                            • The design was created to keep a distance between the service counter and the techs.

                                          • If it is not documented, then it didn’t happen.
                                          • Their SOPs have been created from a concept ‘A Day In The Life of a Repair Order’.
                                          • A comprehensive brake inspection is created in their DVI system and is very detailed.
                                          • Evolution or extinction. If you are standing still, then you are moving backward.
                                            • He is always refining.
                                            • Invest in consistency, improve time lost and quality.
                                            • He is looking to create a seamless workflow inside the business.

                                          • He has a porter position on his staff.
                                          • Implementation in his DVI system was a small challenge with his team. Once they saw the value for the shop and the customer it worked its way out. All the jotted notes from technicians are becoming a predefined note which is easy and quick.
                                          • He’s created the system with minimal duplication in processes.
                                          • Chris has worked hard to build trust in his community of 25,000. His potential market opportunity is 100,000 people.
                                          • The new shop has a very nice waiting room with leather theater like chairs with special amenities for his customers.
                                          • He gets things done by using the his smartphone calendar for reminders.
                                          • Refer a friend. If someone drops your name, you get a free oil change no matter what type of vehicle.
                                          • He’s got a retention rate of 90%.
                                          • He hired his service advisor with no experience. Christopher found her at a restaurant. She was a waitress and has good people skills. He has trained her in the automotive. As of this writing, she’s been there for two years.
                                          • The service adviser’s role is to articulate that need to the customer and to educate and to build value in why those services need to get done.
                                          • Christopher puts his people first. They are more important than the customer. Happy people make happy customers.
                                          • We work on dozens of vehicles every week. So documentation is important from customer service standpoint and legal liability.
                                          • For fun Christopher is an off-roader, technical rock crawling.

                                          Northwest Automotive Website

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 7500
                                          Years in industry: 22
                                          Years business ownership: 2.5
                                          Number of technicians: 4
                                          Number of service advisers: 2
                                          Number of lifts: 10
                                          Number of bays: 11
                                          Days open: Mon – Fri
                                          Annual estimated volume: $1M
                                          Labor rate: 104.99
                                          Average repair order (ARO) $: $422
                                          YTD gross profit percent: 60
                                          Percent Repair vs Maintenance vs Other: 75/25/0
                                          Personal certifications: ASE Master + L1 & Honda Master
                                          Shop management system (SMS): NAPA TRACS
                                          Completely paperless in the shop?; Yes
                                          Digital Vehicle Inspection: AutoVitals
                                          Primary supplier: NAPA
                                          Supplier marketing program: NAPA Auto Care
                                          Entrepreneur hack: Digital inspections and standardizing all procedures.
                                          Philanthropy: Board member of Kalispell Business Improvement District

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Christopher Petersen owns Northwest Automotive in Kalispell, MT. Here is his story.

                                          None of Christopher Petersen’s family members have been (to his knowledge) in the auto industry. His dad was an electrician that specialized in security systems.  Christopher remembers elementary school when the other kids on the block were playing football or basketball, right in front of his house. But not him. He was in the garage, reading his father’s college AC/DC theory book, and doing the tests at the end of each chapter.  He always thought that he would go into design because he loved building things. He even took 4 years of computer-aided drafting in high school.

                                          When Christopher was thirteen he got his first vehicle and discovered it had a flat cam lobe.  His dad was no help, as he knew nothing of engines.  He studied the service manual for a few days and replaced the cam and lifters.

                                          At seventeen he went to work for a Toyota/Dodge dealer as a lube tech, and hated it! He found it mundane but knew that he didn’t have the experience to be a line tech, and certainly didn’t have enough experience to be a drivability tech.

                                          Christopher ended up replying to an ad for a service advisor position at an independent shop in town. He wasn’t sure what the SA did, but thought he put an app in and see where it lead. He got the job and found he had a knack for talking.  Later he was promoted to shop foreman, even though he wasn’t a tech.  Christopher handled all the estimating and parts procurement, as well as work order dispatching.  Seeing the customer concerns, then reading the tech’s notes helped him amass a large repair knowledge base which boosted his confidence that he could actually be a drivability tech.

                                          From there, Christopher bounced around a few types of shops. He wanted to experience many different brands.  He worked in a euro shop for a while and then each of the domestic brands.  Christopher was Master Honda certified (as well as ASE Master, and L1). Honda was the first real home he felt.

                                          A back injury put a serious hamper on being a line tech and he went back to the service advisor world.  But this time he was an SA at a dealer. He hated it. Not only did the bean counters in the corporate structure only see employees as percentages and production numbers, they saw customers the same way. Christopher didn’t feel he could really help people the way he thought they should be helped.

                                          So it was time to find his own way….after 20 years doing it for other companies, Christopher started to do it his way.

                                          Talking points:

                                          • In 2017 Christopher purchased a property across from their current location. Stripped it down to the bare walls and redesigned it from scratch. A state of the art design that included input from his entire staff to improve workflow and production. They’ve been in the building since September 2017.
                                            • It was an opportunity that they could not pass up.
                                            • The design was created to keep a distance between the service counter and the techs.

                                          • If it is not documented, then it didn’t happen.
                                          • Their SOPs have been created from a concept ‘A Day In The Life of a Repair Order’.
                                          • A comprehensive brake inspection is created in their DVI system and is very detailed.
                                          • Evolution or extinction. If you are standing still, then you are moving backward.
                                            • He is always refining.
                                            • Invest in consistency, improve time lost and quality.
                                            • He is looking to create a seamless workflow inside the business.

                                          • He has a porter position on his staff.
                                          • Implementation in his DVI system was a small challenge with his team. Once they saw the value for the shop and the customer it worked its way out. All the jotted notes from technicians are becoming a predefined note which is easy and quick.
                                          • He’s created the system with minimal duplication in processes.
                                          • Chris has worked hard to build trust in his community of 25,000. His potential market opportunity is 100,000 people.
                                          • The new shop has a very nice waiting room with leather theater like chairs with special amenities for his customers.
                                          • He gets things done by using the his smartphone calendar for reminders.
                                          • Refer a friend. If someone drops your name, you get a free oil change no matter what type of vehicle.
                                          • He’s got a retention rate of 90%.
                                          • He hired his service advisor with no experience. Christopher found her at a restaurant. She was a waitress and has good people skills. He has trained her in the automotive. As of this writing, she’s been there for two years.
                                          • The service adviser’s role is to articulate that need to the customer and to educate and to build value in why those services need to get done.
                                          • Christopher puts his people first. They are more important than the customer. Happy people make happy customers.
                                          • We work on dozens of vehicles every week. So documentation is important from customer service standpoint and legal liability.
                                          • For fun Christopher is an off-roader, technical rock crawling.

                                          Northwest Automotive Website

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 7500
                                          Years in industry: 22
                                          Years business ownership: 2.5
                                          Number of technicians: 4
                                          Number of service advisers: 2
                                          Number of lifts: 10
                                          Number of bays: 11
                                          Days open: Mon – Fri
                                          Annual estimated volume: $1M
                                          Labor rate: 104.99
                                          Average repair order (ARO) $: $422
                                          YTD gross profit percent: 60
                                          Percent Repair vs Maintenance vs Other: 75/25/0
                                          Personal certifications: ASE Master + L1 & Honda Master
                                          Shop management system (SMS): NAPA TRACS
                                          Completely paperless in the shop?; Yes
                                          Digital Vehicle Inspection: AutoVitals
                                          Primary supplier: NAPA
                                          Supplier marketing program: NAPA Auto Care
                                          Entrepreneur hack: Digital inspections and standardizing all procedures.
                                          Philanthropy: Board member of Kalispell Business Improvement District

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                           

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12703Tue, 06 Feb 2018 04:40:30 -040038:39falsefullShop Owner For Only 2 ½ Years Makes Big Moves: Buys a Building And Retrofits It Into a State Of The Art Facility.<br /> <br /> Christopher Petersen from Northwest Automotive in Kalispell, MT has only been a shop owner for 2 ½ years. A twenty-two-year industry veteran, Chris made the leap to shop ownership and found himself owning two properties. He shares the story and explains that his bank showed the confidence in him to support these transactions.<br /> <br /> Good take-a-ways here on DVI, and staying on the cutting edge of change. Chris says If it is not documented, then it didn’t happen. He’s got a porter on staff and he shares how important his people are to his culture and that his loyal and happy customers are a direct reflection of him putting his people first.                                          RR 298: Mark Roberts from Schertz Auto ServiceRR 298: Mark Roberts from Schertz Auto ServiceMark Roberts is the owner of Roberts Properties, Inc, Managing Partner of Total True Automotive dba Schertz Auto Service, Craftsman Building and Renovation LLC. He is also partnered with a Local Custom Home builder. Mark is also the former owner of Auto Collision Works. He grew up in Schertz and has been a resident since 1969.

                                          Mark and his wife Lori have been married for 30 years and they have 2 children Ashley 28 who is a Texas A&M Graduate working as Speech Pathologist, and Justin 23 who is a University of Incarnate Word Graduate working in the Fire Protection Industry.

                                          Mark also serves on the Board of Directors of Guadalupe Valley Electric Cooperative, Guadalupe Valley Home Services Corporation, and the Guadalupe Valley Economic Development Corporation.

                                          Mark has been involved in the Automotive Industry for over 30 years and has served various positions within the auto repair industry. Mark came to the Collision Repair Industry from the computer mainframe industry and started out as a technician performing collision repairs on autos and trucks.  During these early years, he began attending Inter-Industry Conference’s on Auto Collision Repair (I-CAR) classes in the evening to further his knowledge and skills.  Given his extensive electronics experience in the computer industry, he began teaching automotive electronics through I-CAR to other technicians in the industry.  During this time he discovered a need for specialists that had a better understanding of electronics related to the collision repair industry.

                                          In 1995, Mark started a company called Airbag Service that specialized in supplemental restraint systems and collision-related electrical damage repairs.  Airbag Service provided service for approximately three hundred repair facilities throughout San Antonio and Austin.  In late 1998, Mark sold Airbag Service during the early start of consolidation in the collision repair industry and after several months of vacationing, Mark accepted an offer to work for a large Collision Repair Consolidator. He worked for them for a little over two years and decided he wanted to pursue opening a new independent repair facility in his hometown. In 2001, Mark purchased some land and built a new collision repair facility called Auto Collision Works. The mission was not to be the biggest collision repair facility but to be a first-class facility providing honest and reasonable repairs for local residents.  This approach worked well, and in 2004 he opened Schertz Auto Service, Inc. to provide general automotive maintenance and service to local residents using the same vision and mission set out for Auto Collision Works.

                                          Mark constructed a new Auto Repair facility for Schertz Auto Service in 2017 and sold the Collison Repair Business in May 2017. Mark is also an active partner in custom home building as well as the general contracting company primarily working in the hurricane devastated areas along the Texas coastline. Mark and Lori attend Crosspoint Fellowship Church in Schertz.  Mark enjoys spending time with his family, reading, hunting, boating, wakeboarding, tinkering with cars, anything mechanical for that matter and is very involved in church activities.

                                          Mark has been active and involved in community affairs and local events. He has been a contributor to many causes in and around the City of Schertz. Some of the areas of involvement have been:

                                          • City of Schertz Comprehensive Land Plan
                                          • Schertz Library Playscape Development and Construction
                                          • Schertz City Manager Selection Committee
                                          • Schertz Chief of Police Selection Committee
                                          • Schertz Economic Development Corporation Board Member (2004 – 2009)
                                          • Schertz Chamber of Commerce
                                          • Tri-County Chamber of Commerce
                                          • Schertz – Cibolo Optimist Club
                                          • Festival of Angels Parade
                                          • 4th of July Parade
                                          • Emergency Services Day
                                          • Festival in the Park (ALS)
                                          • GVEC Leadership Training for High School Students
                                          • Texas State Technical College Advisory Board Member (1992-2004)

                                          Talking points:

                                          • Mark studied at night to learn about business. He wanted to learn software like word, excel, and databases.
                                          • He is a serial entrepreneur.
                                            • At 15 years old, he started at selling and installing CB radios and tuning antennas. (To our younger audience, a two-way radio)
                                            • He liked money, so he was always looking for an avenue to earn.

                                          • If Mark could go back and change one thing: He didn’t do a good job protecting the dinner table. That is where family happens.
                                          • Work life balance. Balance, he says, is a temporary time you swing through when you are going from one extreme to the next.
                                          • Mark is very family-centered and will give his team time to see their son or daughter play sports or other events. Your kids are not going to be there forever.
                                          • He had a hybrid family mission statement.
                                          • Mark listens to the Entre Leadership podcast and Mark recommends reading Dave Ramsey’s book Entre Leadership.
                                          • He is a high C on the DISC spectrum. His manager is a high D with some C.
                                            • DISC: Dominance, Influence, Steady, Conformity

                                          • Mark is working on a secession plan.
                                          • Whenever he travels he visits shops.
                                          • The culture at Schertz is a big factor in how well the team works together.
                                          • Mark does not pay flat-rate and pays for team efficiencies. They work together.
                                            • If the techs get a bonus the service writer also get a bonus.

                                          • He is spending about 3.5% on advertising/marketing.
                                          • He loves to give back as a philanthropist.
                                            • He has a trust set up.
                                            • Mark says, “You are choosing to invest in people and the community.”


                                          Schertz Auto Service Website

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 5,800
                                          Years in industry: 33
                                          Years business ownership: 17
                                          Number of technicians: 6
                                          Number of service advisers: 3
                                          Number of lifts: 8
                                          Number of bays: 8
                                          Days open: Mon – Fri
                                          Annual estimated volume: $1.9M
                                          Labor rate: $94.50
                                          Effective labor rate: $77.69
                                          Technician Productivity: 80%
                                          Average Repair Order (ARO) $: 303.60
                                          Average car count: 456
                                          Gross Profit Percent: 52%
                                          YTD Net Profit Percent: 16%
                                          Percent Repair vs Maintenance vs Other: 70/26/4
                                          Technician training hours per year: 40
                                          Service adviser training hours per year: 40
                                          Owner CEO training hours per year: 120
                                          Shop management system (SMS): RO Writer transitioning to Protractor
                                          Completely paperless?: Yes
                                          Digital Vehicle Inspection: AutoVitals
                                          Association memberships: ASA
                                          ASE Blue Seal: Yes
                                          Personal Industry Accreditations: AAM
                                          Primary supplier: NAPA
                                          Supplier marketing program: NAPA Car Care, ACDelco Repair Center, Pronto Service Provider
                                          Performing hybrid repairs: Yes
                                          Succession plan: Yes
                                          Biggest challenges: Technician Shortage and Changes in Technology
                                          Philanthropy: See above
                                          Other: AAA Repair Shop

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more,...]]>Mark Roberts is the owner of Roberts Properties, Inc, Managing Partner of Total True Automotive dba Schertz Auto Service, Craftsman Building and Renovation LLC. He is also partnered with a Local Custom Home builder. Mark is also the former owner of Auto Collision Works. He grew up in Schertz and has been a resident since 1969.

                                          Mark and his wife Lori have been married for 30 years and they have 2 children Ashley 28 who is a Texas A&M Graduate working as Speech Pathologist, and Justin 23 who is a University of Incarnate Word Graduate working in the Fire Protection Industry.

                                          Mark also serves on the Board of Directors of Guadalupe Valley Electric Cooperative, Guadalupe Valley Home Services Corporation, and the Guadalupe Valley Economic Development Corporation.

                                          Mark has been involved in the Automotive Industry for over 30 years and has served various positions within the auto repair industry. Mark came to the Collision Repair Industry from the computer mainframe industry and started out as a technician performing collision repairs on autos and trucks.  During these early years, he began attending Inter-Industry Conference’s on Auto Collision Repair (I-CAR) classes in the evening to further his knowledge and skills.  Given his extensive electronics experience in the computer industry, he began teaching automotive electronics through I-CAR to other technicians in the industry.  During this time he discovered a need for specialists that had a better understanding of electronics related to the collision repair industry.

                                          In 1995, Mark started a company called Airbag Service that specialized in supplemental restraint systems and collision-related electrical damage repairs.  Airbag Service provided service for approximately three hundred repair facilities throughout San Antonio and Austin.  In late 1998, Mark sold Airbag Service during the early start of consolidation in the collision repair industry and after several months of vacationing, Mark accepted an offer to work for a large Collision Repair Consolidator. He worked for them for a little over two years and decided he wanted to pursue opening a new independent repair facility in his hometown. In 2001, Mark purchased some land and built a new collision repair facility called Auto Collision Works. The mission was not to be the biggest collision repair facility but to be a first-class facility providing honest and reasonable repairs for local residents.  This approach worked well, and in 2004 he opened Schertz Auto Service, Inc. to provide general automotive maintenance and service to local residents using the same vision and mission set out for Auto Collision Works.

                                          Mark constructed a new Auto Repair facility for Schertz Auto Service in 2017 and sold the Collison Repair Business in May 2017. Mark is also an active partner in custom home building as well as the general contracting company primarily working in the hurricane devastated areas along the Texas coastline. Mark and Lori attend Crosspoint Fellowship Church in Schertz.  Mark enjoys spending time with his family, reading, hunting, boating, wakeboarding, tinkering with cars, anything mechanical for that matter and is very involved in church activities.

                                          Mark has been active and involved in community affairs and local events. He has been a contributor to many causes in and around the City of Schertz. Some of the areas of involvement have been:

                                          • City of Schertz Comprehensive Land Plan
                                          • Schertz Library Playscape Development and Construction
                                          • Schertz City Manager Selection Committee
                                          • Schertz Chief of Police Selection Committee
                                          • Schertz Economic Development Corporation Board Member (2004 – 2009)
                                          • Schertz Chamber of Commerce
                                          • Tri-County Chamber of Commerce
                                          • Schertz – Cibolo Optimist Club
                                          • Festival of Angels Parade
                                          • 4th of July Parade
                                          • Emergency Services Day
                                          • Festival in the Park (ALS)
                                          • GVEC Leadership Training for High School Students
                                          • Texas State Technical College Advisory Board Member (1992-2004)

                                          Talking points:

                                          • Mark studied at night to learn about business. He wanted to learn software like word, excel, and databases.
                                          • He is a serial entrepreneur.
                                            • At 15 years old, he started at selling and installing CB radios and tuning antennas. (To our younger audience, a two-way radio)
                                            • He liked money, so he was always looking for an avenue to earn.

                                          • If Mark could go back and change one thing: He didn’t do a good job protecting the dinner table. That is where family happens.
                                          • Work life balance. Balance, he says, is a temporary time you swing through when you are going from one extreme to the next.
                                          • Mark is very family-centered and will give his team time to see their son or daughter play sports or other events. Your kids are not going to be there forever.
                                          • He had a hybrid family mission statement.
                                          • Mark listens to the Entre Leadership podcast and Mark recommends reading Dave Ramsey’s book Entre Leadership.
                                          • He is a high C on the DISC spectrum. His manager is a high D with some C.
                                            • DISC: Dominance, Influence, Steady, Conformity

                                          • Mark is working on a secession plan.
                                          • Whenever he travels he visits shops.
                                          • The culture at Schertz is a big factor in how well the team works together.
                                          • Mark does not pay flat-rate and pays for team efficiencies. They work together.
                                            • If the techs get a bonus the service writer also get a bonus.

                                          • He is spending about 3.5% on advertising/marketing.
                                          • He loves to give back as a philanthropist.
                                            • He has a trust set up.
                                            • Mark says, “You are choosing to invest in people and the community.”


                                          Schertz Auto Service Website

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 5,800
                                          Years in industry: 33
                                          Years business ownership: 17
                                          Number of technicians: 6
                                          Number of service advisers: 3
                                          Number of lifts: 8
                                          Number of bays: 8
                                          Days open: Mon – Fri
                                          Annual estimated volume: $1.9M
                                          Labor rate: $94.50
                                          Effective labor rate: $77.69
                                          Technician Productivity: 80%
                                          Average Repair Order (ARO) $: 303.60
                                          Average car count: 456
                                          Gross Profit Percent: 52%
                                          YTD Net Profit Percent: 16%
                                          Percent Repair vs Maintenance vs Other: 70/26/4
                                          Technician training hours per year: 40
                                          Service adviser training hours per year: 40
                                          Owner CEO training hours per year: 120
                                          Shop management system (SMS): RO Writer transitioning to Protractor
                                          Completely paperless?: Yes
                                          Digital Vehicle Inspection: AutoVitals
                                          Association memberships: ASA
                                          ASE Blue Seal: Yes
                                          Personal Industry Accreditations: AAM
                                          Primary supplier: NAPA
                                          Supplier marketing program: NAPA Car Care, ACDelco Repair Center, Pronto Service Provider
                                          Performing hybrid repairs: Yes
                                          Succession plan: Yes
                                          Biggest challenges: Technician Shortage and Changes in Technology
                                          Philanthropy: See above
                                          Other: AAA Repair Shop

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>https://remarkableresults.biz/?p=12686Fri, 02 Feb 2018 04:27:39 -040058:37falsefullShop Owner and Serial Entrepreneur Shares His Business Story.<br /> <br /> Mark Roberts of Schertz Auto Service in Schertz, TX tells his story when the entrepreneurial bug hit him; he was 15 years old. Mark shares his journey and outlook on life and business. <br /> <br /> He’s getting ready for his second branch and has implemented a succession plan. He shares his very strong outlook on family and the family unit in his business. <br /> <br /> Mark talks about his culture, his techs pay plan, work-life balance, how his DISC profile works so well with his manager and his philanthropy efforts. He’s set up a trust to invest back in community and people.                                          RR 297: Jay Goninen from Find A Wrench & Find A Mechanic.comRR 297: Jay Goninen from Find A Wrench & Find A Mechanic.comJay Goninen was exposed to the automotive industry at a very young age. His family took over the independent repair shop that his Dad had worked in when Jay was about 9 years old. Due to limited resources, Jay had to pull his weight around the shop by answering phones, scheduling work and even filling out deposit slips during the summer months and after school.

                                          After graduating High School, Jay went to Tech School to study Automotive Technology and ultimately ended up back at the shop he grew up in. An unexpected twist happened about a year into his return to the shop when he started to figure out that he wasn’t as passionate, experienced or qualified to work in the shop as he thought he was and a knee surgery ultimately finished his short run as a Tech.

                                          This ultimately was the best thing that could have happened in his career as it led him to figure out what he was good at while never losing perspective on how difficult it is to work in a shop. Jay went on to be a District Service Manager for a Construction Equipment Manufacturer and then led the Parts and Service Departments as the Corporate Aftermarket Manager of a 7 store Ag & Construction Equipment Dealership.

                                          Over time, the appreciation and respect gained by failing as a Tech but succeeding in other aspects of the business led him to want to connect people. Because of this, Jay started a company called Find A Wrench, which is a recruiting service used by shops around the country to assist them in finding Technicians. On top of that, Jay’s company purchased a popular niche job board called FindAMechanic.com. Jay has a passion for promoting the industry and the many talented people we work with, and to be a voice for those who don’t like to promote themselves (Techs).

                                          Talking points:

                                          • There is not enough supply to meet the demand for the service repair industry.
                                          • You are competing against all trades that want skilled people.
                                          • Building your culture starts with the interview and the job description.
                                            • Need job descriptions for every position in the company.
                                              • Very important and undersold in its value.
                                              • These are important legal documents.
                                              • Job descriptions are there for accountability to the job and performance reviews.


                                          • People leave people not companies.
                                            • People leave because money piece is important. It can be their boss or money

                                          • Is your place a good place to work?
                                          • Do you have a path to growth?
                                            • More responsibility, more money.
                                            • Can your technician use his diag skills for a different type of job vs. the mechanical side and punishment on the body?
                                            • Pathway could be diagnostician and mentor roles within your company or the industry.

                                          • It is slowly becoming attractive to move to a new city if the money/ offer is right and family is ready.
                                          • Inducements to hire top technicians can be:
                                            • Health Care.
                                            • Retirement.
                                            • Good pay program with performance bonuses.
                                            • Paid training.
                                            • Airconditioned and radiant heat in the proper environment.
                                            • Boot and uniform allowance.
                                            • Lockers and lunch room.

                                          • What is your unique differentiator as an employer
                                            • Would you work for you?

                                          • A technician may need to market themselves to the industry to find great opportunities.
                                            • Technicians traditionally don’t feel the need for networking or to have an online resume.
                                            • Technicians don’t favor writing resumes.
                                              • Jay’s company can help with that.


                                          • Don’t wait for an urgent moment to replace a tech. Always be interviewing.
                                            • Find the right attitude, with a good mentoring program and grow your own top technician.
                                            • Talent management program outlines a training pathway.

                                          • The public title of mechanic may not change no matter how we look at our people in our shop or whatever title or job description we have.
                                          • Set a goal to interview one technician a month. Build your Rolodex bench. Always be recruiting.
                                          • Interview every person who sends you a resume. You may have to weed out a few, but for future opportunities, find the right attitude for your future no matter how good the resume may look.
                                          • Consider every resume candidate like a 5 Star Football Recruit for Your College Sports Program. Interview them all.
                                          • Tip: Post your job on your website.
                                            • Create a form to submit your name/resume.

                                          • Find a Wrench.com for Shop Owners looking for technicians.
                                          • Find a Mechanic. com is a job board for techs and shop owners to recruit from.

                                          Find A Wrench Website   (Recruiting Service)

                                          Find A Mechanic Website  (Job Board)

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Jay Goninen was exposed to the automotive industry at a very young age. His family took over the independent repair shop that his Dad had worked in when Jay was about 9 years old. Due to limited resources, Jay had to pull his weight around the shop by answering phones, scheduling work and even filling out deposit slips during the summer months and after school.

                                          After graduating High School, Jay went to Tech School to study Automotive Technology and ultimately ended up back at the shop he grew up in. An unexpected twist happened about a year into his return to the shop when he started to figure out that he wasn’t as passionate, experienced or qualified to work in the shop as he thought he was and a knee surgery ultimately finished his short run as a Tech.

                                          This ultimately was the best thing that could have happened in his career as it led him to figure out what he was good at while never losing perspective on how difficult it is to work in a shop. Jay went on to be a District Service Manager for a Construction Equipment Manufacturer and then led the Parts and Service Departments as the Corporate Aftermarket Manager of a 7 store Ag & Construction Equipment Dealership.

                                          Over time, the appreciation and respect gained by failing as a Tech but succeeding in other aspects of the business led him to want to connect people. Because of this, Jay started a company called Find A Wrench, which is a recruiting service used by shops around the country to assist them in finding Technicians. On top of that, Jay’s company purchased a popular niche job board called FindAMechanic.com. Jay has a passion for promoting the industry and the many talented people we work with, and to be a voice for those who don’t like to promote themselves (Techs).

                                          Talking points:

                                          • There is not enough supply to meet the demand for the service repair industry.
                                          • You are competing against all trades that want skilled people.
                                          • Building your culture starts with the interview and the job description.
                                            • Need job descriptions for every position in the company.
                                              • Very important and undersold in its value.
                                              • These are important legal documents.
                                              • Job descriptions are there for accountability to the job and performance reviews.


                                          • People leave people not companies.
                                            • People leave because money piece is important. It can be their boss or money

                                          • Is your place a good place to work?
                                          • Do you have a path to growth?
                                            • More responsibility, more money.
                                            • Can your technician use his diag skills for a different type of job vs. the mechanical side and punishment on the body?
                                            • Pathway could be diagnostician and mentor roles within your company or the industry.

                                          • It is slowly becoming attractive to move to a new city if the money/ offer is right and family is ready.
                                          • Inducements to hire top technicians can be:
                                            • Health Care.
                                            • Retirement.
                                            • Good pay program with performance bonuses.
                                            • Paid training.
                                            • Airconditioned and radiant heat in the proper environment.
                                            • Boot and uniform allowance.
                                            • Lockers and lunch room.

                                          • What is your unique differentiator as an employer
                                            • Would you work for you?

                                          • A technician may need to market themselves to the industry to find great opportunities.
                                            • Technicians traditionally don’t feel the need for networking or to have an online resume.
                                            • Technicians don’t favor writing resumes.
                                              • Jay’s company can help with that.


                                          • Don’t wait for an urgent moment to replace a tech. Always be interviewing.
                                            • Find the right attitude, with a good mentoring program and grow your own top technician.
                                            • Talent management program outlines a training pathway.

                                          • The public title of mechanic may not change no matter how we look at our people in our shop or whatever title or job description we have.
                                          • Set a goal to interview one technician a month. Build your Rolodex bench. Always be recruiting.
                                          • Interview every person who sends you a resume. You may have to weed out a few, but for future opportunities, find the right attitude for your future no matter how good the resume may look.
                                          • Consider every resume candidate like a 5 Star Football Recruit for Your College Sports Program. Interview them all.
                                          • Tip: Post your job on your website.
                                            • Create a form to submit your name/resume.

                                          • Find a Wrench.com for Shop Owners looking for technicians.
                                          • Find a Mechanic. com is a job board for techs and shop owners to recruit from.

                                          Find A Wrench Website   (Recruiting Service)

                                          Find A Mechanic Website  (Job Board)

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12664Tue, 30 Jan 2018 04:55:29 -040045:34falsefullFinding and Recruiting Technician Talent for Your Shop<br /> <br /> Jay Goninen from Find a Wrench and Find a Mechanic.com brings his experience as an industry veteran and recruiter to the Remarkable Results tribe. We have a wide-open discussion on recruiting, job descriptions, why people leave and the value of a good work environment.<br /> <br /> Among other discussion points that help you keep your people or help your recruiting effort is offering a path for growth, more responsibility, more money, and benefits. Jay feels that your shop needs to have a unique differentiator to attract top talent.<br /> <br /> From a technician’s perspective, they usually don’t promote themselves so creating a good resume and posting it on a job board is something he helps techs with.<br /> <br /> He says you should always be recruiting. It is like a 5-star football recruit for your college sports program. You will look at every resume and do every interview.                                          RR 296: The Digital Shop – A Discussion | Sevart | Connor | KleinschmidtRR 296: The Digital Shop – A Discussion | Sevart | Connor | KleinschmidtPanelists:

                                          • Joe Sevart from I70 Auto Service, Kansas City, MO. Previous Episodes HERE.
                                          • Bill Connor, GM at Craig’s Car Care, Allen, TX
                                          • Uwe Kleinschmidt, CEO/Founder from AutoVitals. Previous Episodes HERE.

                                          Roundtable Talking Points:

                                          • Bill Connor got into digital inspections because he wanted to shrink the number of steps his people needed to travel in order to communicate with each other. This challenges made him work very hard to implement the paperless digital shop.
                                            • Voice to text was a big help.

                                          • Joe Sevart. Digital inspections benefit the customer.
                                            • So many reviews have commented positively on the inspection process.

                                          • Working with a smartphone and buying on Amazon is a way of life. We are digital. Why not bring this technology and speed of access of information into the service bays?
                                          • Comments from industry. Fifty-fifty down the middle:
                                            • Best thing since sliced bread. I already sold a $3,000 job using digital inspections.
                                            • I do not know how to hold the tablet. It is so different than paper.

                                          • Bill Connor, did not see much pushback from his technicians. He involved them in the process and encouraged their input to keep developing the process.
                                          • Inspection with pictures and technician’s notes becomes a baseline for failure rate. It is like X-Rays from your dentist.
                                          • Bill Connor created a video and process to show any new tech how to use the digital inspection tool.
                                          • Transition phase from the attitude; ‘they are watching me’ to one of ‘thank you for building consistency and increasing morale.’
                                          • Accountability and measurement is a strong byproduct.
                                          • Sixty-six percent of technicians finding are not sold. This is an opportunity.
                                          • A strategy is to give have the service advisor do more advising and less busy work.
                                          • A great service advisor takes the customer to their car and shows them the problems discovered. Digital now allows the customer to be anywhere and still see the problems via still pictures and videos.
                                          • There is a positive word of mouth from customers who share their digital inspection report with friends. Their friends want one of those reports on their car.
                                          • Google shared information a few years back:
                                            • Paraphrase: 30 times more searches happen for parts and educational content than for shops.
                                              • Motorists getting a second opinion and using their smartphone for searches and knowledge.


                                          • Managing SEO Strategy is so important today and knowing what people are searching so.
                                          • Digital inspection is a great foundation for managing your fleet customers.
                                          • Bill Connor sets an exit schedule on his calendar to get in touch with the customer to follow up in a few days. His team checks with the customer to see that everything was done right and to their satisfaction.
                                          • Customers are concerned about the health of their vehicles. They are not neglecting their car on purpose. So why is there an open rate on 20% on email
                                            • Once you have shown the customer the transparency in the transaction you can send the same richness in an email from declined work and keep engagement high.


                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Panelists:

                                          • Joe Sevart from I70 Auto Service, Kansas City, MO. Previous Episodes HERE.
                                          • Bill Connor, GM at Craig’s Car Care, Allen, TX
                                          • Uwe Kleinschmidt, CEO/Founder from AutoVitals. Previous Episodes HERE.

                                          Roundtable Talking Points:

                                          • Bill Connor got into digital inspections because he wanted to shrink the number of steps his people needed to travel in order to communicate with each other. This challenges made him work very hard to implement the paperless digital shop.
                                            • Voice to text was a big help.

                                          • Joe Sevart. Digital inspections benefit the customer.
                                            • So many reviews have commented positively on the inspection process.

                                          • Working with a smartphone and buying on Amazon is a way of life. We are digital. Why not bring this technology and speed of access of information into the service bays?
                                          • Comments from industry. Fifty-fifty down the middle:
                                            • Best thing since sliced bread. I already sold a $3,000 job using digital inspections.
                                            • I do not know how to hold the tablet. It is so different than paper.

                                          • Bill Connor, did not see much pushback from his technicians. He involved them in the process and encouraged their input to keep developing the process.
                                          • Inspection with pictures and technician’s notes becomes a baseline for failure rate. It is like X-Rays from your dentist.
                                          • Bill Connor created a video and process to show any new tech how to use the digital inspection tool.
                                          • Transition phase from the attitude; ‘they are watching me’ to one of ‘thank you for building consistency and increasing morale.’
                                          • Accountability and measurement is a strong byproduct.
                                          • Sixty-six percent of technicians finding are not sold. This is an opportunity.
                                          • A strategy is to give have the service advisor do more advising and less busy work.
                                          • A great service advisor takes the customer to their car and shows them the problems discovered. Digital now allows the customer to be anywhere and still see the problems via still pictures and videos.
                                          • There is a positive word of mouth from customers who share their digital inspection report with friends. Their friends want one of those reports on their car.
                                          • Google shared information a few years back:
                                            • Paraphrase: 30 times more searches happen for parts and educational content than for shops.
                                              • Motorists getting a second opinion and using their smartphone for searches and knowledge.


                                          • Managing SEO Strategy is so important today and knowing what people are searching so.
                                          • Digital inspection is a great foundation for managing your fleet customers.
                                          • Bill Connor sets an exit schedule on his calendar to get in touch with the customer to follow up in a few days. His team checks with the customer to see that everything was done right and to their satisfaction.
                                          • Customers are concerned about the health of their vehicles. They are not neglecting their car on purpose. So why is there an open rate on 20% on email
                                            • Once you have shown the customer the transparency in the transaction you can send the same richness in an email from declined work and keep engagement high.


                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12619Fri, 26 Jan 2018 04:06:05 -040056:37falsefullThe Digital Shop: A Discussion.<br /> <br /> If you are contemplating the future and know you’ll need to get there maybe sooner rather than later this roundtable discussion has a lot of information for you. Panelists are Joe Sevart from I70 Auto Service from Kansas City, MO, Bill Connor the General Manager form Craig’s’ Car Care in Allen, TX and AutoVitals CEO Uwe Kleinschmidt.<br /> <br /> There are many important info points here to help you and guide you in this inevitable change to your business that will be as important as having lifts in the bays. You may not be ready to implement a totally digital inspection, CRM, and workflow system, however, you’ll want to invest the time in this episode, to you keep your learning curve high and hear from shop owners who have done it and are so happy they did.<br /> <br /> The digital strategy is to have the service advisor to do more advising and less busy work. Digital also allows the customer to be anywhere and still see the problems via still pictures and videos.                                          RR 295: David Eschbach from Spirit One Group on the Service AdvisorRR 295: David Eschbach from Spirit One Group on the Service AdvisorDavid Eschbach has tenured more than twenty-five dedicated years in the automotive aftermarket.  After graduating from the University of Kansas, David committed his professional career to becoming an industry-leading coach and trusted source for guidance. He understood that earning a position of leadership required experience and a catalog of achievements.

                                          Throughout the past two and a half decades, David has served and counseled leaders of the mahogany hallways as well as one-man start-ups on dirt floors in tin-roofed repair bays. He has learned that there is wisdom in every handshake and a story in every success.

                                          David prescribes the importance of process, with the understanding that money is a byproduct of a great service experience. He has learned that the automotive aftermarket is an industry of families. That is why he is humbled that thousands of service managers and hundreds of business owners have trusted his guidance while on their journey to success.

                                          Talking Points:

                                          • David Eschbach has a passion to change the industry.
                                          • He invested 15 years to hone this training method.
                                          • Having a structured format, you can get an evaluation of how your team is performing.
                                          • Four Cornerstone Method.
                                            • What is broke?
                                              • What is wrong with the vehicle.
                                              • Be concise in sharing the discovery of what is wrong with the vehicle.
                                                • Don’t share too much tech.

                                              • Learn the art of explanation.
                                                • Fill your professional toolbox with analogies.
                                                • Use storytelling through analogies.
                                                • Build a library of analogies for vehicle systems.


                                            • Why is it broke?
                                              • The education phase.
                                              • Focus on the vehicle and not the driver.
                                              • Create a tomorrow.
                                                • Explain the value of proper maintenance.


                                            • Benefit Statement.
                                              • Benefits first recommendations instead of features.
                                              • Begin with the end in mind.
                                                • Not the long airplane ride but the final destination: Hawaii
                                                • It is not about the repair of the car, but at the end of the day, it is safe and reliable.

                                              • Focuses on a state of achieved solution.
                                              • Triggers the buying motive.
                                              • What’s in it for them.
                                              • Benefits improve the customer situation.
                                              • You must avert a negative.
                                                • Don’t say: If you don’t get new brakes pads you may get into an accident.
                                                • Do say: Shorter stopping distance, less brake fade, cleaner wheels, safer vehicle, quiet brakes, greater functionality in your ABS system.


                                            • How we are going to do it. The Recommendation.
                                              • We need complete system explanation.
                                              • Do our customers know all that we do for them?
                                                • We may not think the customers want to hear about it.
                                                • This step creates value.

                                              • We are doing a comprehensive process but are we telling the customer?
                                                • Do they care? Will they appreciate knowing?
                                                • Shouldn’t you tell the customer all that you do for them?

                                              • Are we doing a complete system explanation? Provide five related components.
                                                • When selling a water pump job for example:
                                                  • The condition of coolant.
                                                  • The condition of the belt(s).
                                                  • Inspect radiator, cap, hoses, heater core.





                                          • When using DVI don’t forget human communications.
                                            • Be sure there is a follow-up phone call.

                                          • Don’t use too much tech talk with the customer.
                                            • You do not have to spout out technical terms.
                                            • Take the complex and make it simple. Albert Einstein.


                                          Spirit One Group Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          David Eschbach has tenured more than twenty-five dedicated years in the automotive aftermarket.  After graduating from the University of Kansas, David committed his professional career to becoming an industry-leading coach and trusted source for guidance. He understood that earning a position of leadership required experience and a catalog of achievements.

                                          Throughout the past two and a half decades, David has served and counseled leaders of the mahogany hallways as well as one-man start-ups on dirt floors in tin-roofed repair bays. He has learned that there is wisdom in every handshake and a story in every success.

                                          David prescribes the importance of process, with the understanding that money is a byproduct of a great service experience. He has learned that the automotive aftermarket is an industry of families. That is why he is humbled that thousands of service managers and hundreds of business owners have trusted his guidance while on their journey to success.

                                          Talking Points:

                                          • David Eschbach has a passion to change the industry.
                                          • He invested 15 years to hone this training method.
                                          • Having a structured format, you can get an evaluation of how your team is performing.
                                          • Four Cornerstone Method.
                                            • What is broke?
                                              • What is wrong with the vehicle.
                                              • Be concise in sharing the discovery of what is wrong with the vehicle.
                                                • Don’t share too much tech.

                                              • Learn the art of explanation.
                                                • Fill your professional toolbox with analogies.
                                                • Use storytelling through analogies.
                                                • Build a library of analogies for vehicle systems.


                                            • Why is it broke?
                                              • The education phase.
                                              • Focus on the vehicle and not the driver.
                                              • Create a tomorrow.
                                                • Explain the value of proper maintenance.


                                            • Benefit Statement.
                                              • Benefits first recommendations instead of features.
                                              • Begin with the end in mind.
                                                • Not the long airplane ride but the final destination: Hawaii
                                                • It is not about the repair of the car, but at the end of the day, it is safe and reliable.

                                              • Focuses on a state of achieved solution.
                                              • Triggers the buying motive.
                                              • What’s in it for them.
                                              • Benefits improve the customer situation.
                                              • You must avert a negative.
                                                • Don’t say: If you don’t get new brakes pads you may get into an accident.
                                                • Do say: Shorter stopping distance, less brake fade, cleaner wheels, safer vehicle, quiet brakes, greater functionality in your ABS system.


                                            • How we are going to do it. The Recommendation.
                                              • We need complete system explanation.
                                              • Do our customers know all that we do for them?
                                                • We may not think the customers want to hear about it.
                                                • This step creates value.

                                              • We are doing a comprehensive process but are we telling the customer?
                                                • Do they care? Will they appreciate knowing?
                                                • Shouldn’t you tell the customer all that you do for them?

                                              • Are we doing a complete system explanation? Provide five related components.
                                                • When selling a water pump job for example:
                                                  • The condition of coolant.
                                                  • The condition of the belt(s).
                                                  • Inspect radiator, cap, hoses, heater core.





                                          • When using DVI don’t forget human communications.
                                            • Be sure there is a follow-up phone call.

                                          • Don’t use too much tech talk with the customer.
                                            • You do not have to spout out technical terms.
                                            • Take the complex and make it simple. Albert Einstein.


                                          Spirit One Group Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12599Tue, 23 Jan 2018 01:03:14 -040055:57falsefullThe Four Cornerstone Approach to Service Counter Success<br /> <br /> David Eschbach shares his method for improving the relationship and experience with the service advisor and customer.<br /> <br /> Here is an in-depth discussion on improving your service counter. It is no secret, we have great people on our service counters and a regiment of training brings fresh ideas and helps tighten your customer relationship.<br /> <br /> David shares his Four Cornerstone approach to service counter success. It is a simple process as we look to your customer and discover: What is Broke, Why is it Broke, and then give them a Statement of Benefit and Recommendation and finally Explain How are we Going to do the Repair. Of course, money is a byproduct of a great service experience.                                          RR 294: Jeff Buckley & Jeff Matt on Social MediaRR 294: Jeff Buckley & Jeff Matt on Social MediaPictured above, left to right is Jeff Buckley and Jeff Matt at the Podcast studio at AAPEX in November 2017. This is a contrast in social media strategies. Jeff Buckley has his style and methods and Jeff Matt is the polar opposite. Both great companies, both strategies work.

                                          • Jeff Buckley along with this wife Candace Buckley has been providing services to their customers in Midlothian, TX for over 20 years at their service business called ‘My Fathers Shop’. Jeff Buckley believes it is very important to educate the consumer in easy to understand terms. He believes in providing quality repairs using quality parts. Candace supports Jeff with the process that makes his time in the shop productive. He has adopted social media as an important customer engagement tool as well as using Facebook to support local businesses in his town. Episodes that feature Jeff Buckley HERE.
                                          • Jeff Matt from Victory Auto Service in Minneapolis and St. Petersburg, FLA, was featured in episode 48. Jeff owns six locations with one being in Florida. He has over 40 team members and has grown through acquisition. Jeff opened Victory in 1997 as a one-bay shop and has slow steady growth over the years. His growth offers up a great view of multi-shop ownership. Episodes Jeff Matt is featured in HERE.

                                          Talking points:

                                          • The power of social media as a marketing tool.
                                          • Consider engaging with the community you are in as Jeff Buckley does with his town of Midlothian, TX.
                                          • New technology in marketing will help you in educating the consumer.
                                          • Connecting with customers is the power of social media.
                                          • Jeff Matt does not want to be the face of his brand but puts his people out front. There are many ways to put your brand out front if it is not you personally.
                                          • Promote ASE Certifications in social and other people milestones that happen in your business.
                                          • Jeff Buckley will boost posts and spend on Facebook and will use his phone to record a video and do some light editing before he posts.
                                          • Facebook Live is another great option to let your followers know about a unique happening at your shop. Your posts could be a special vehicle, unique repair, celebration, etc.
                                          • Jeff Matt: Video can be a big challenge for many shop owners. Sharing inspirational content that is original is his preferred method. He is always looking for content that people will share. He wants to create interest.
                                          • The barrier to entry is very easy to get started with social media.
                                          • Jeff Matt wants his followers to get to know his team; what makes them tick, what they enjoy and what is going on in their world. He likes to share the personal side of the business.
                                          • What is your passion? Let it show.
                                          • Look out for your networks best interest.
                                          • Jeff Buckley does a lot to educate his customer and followers.
                                          • Jeff Matt drives the personal angle and reflects the culture of his business.
                                          • Jeff Buckley has created a social program for his hometown called ‘Howdy Midlothian’ where he showcases other businesses in the town.
                                          • Jeff Matt has a part-time person who oversees his social media.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Pictured above, left to right is Jeff Buckley and Jeff Matt at the Podcast studio at AAPEX in November 2017. This is a contrast in social media strategies. Jeff Buckley has his style and methods and Jeff Matt is the polar opposite. Both great companies, both strategies work.

                                          • Jeff Buckley along with this wife Candace Buckley has been providing services to their customers in Midlothian, TX for over 20 years at their service business called ‘My Fathers Shop’. Jeff Buckley believes it is very important to educate the consumer in easy to understand terms. He believes in providing quality repairs using quality parts. Candace supports Jeff with the process that makes his time in the shop productive. He has adopted social media as an important customer engagement tool as well as using Facebook to support local businesses in his town. Episodes that feature Jeff Buckley HERE.
                                          • Jeff Matt from Victory Auto Service in Minneapolis and St. Petersburg, FLA, was featured in episode 48. Jeff owns six locations with one being in Florida. He has over 40 team members and has grown through acquisition. Jeff opened Victory in 1997 as a one-bay shop and has slow steady growth over the years. His growth offers up a great view of multi-shop ownership. Episodes Jeff Matt is featured in HERE.

                                          Talking points:

                                          • The power of social media as a marketing tool.
                                          • Consider engaging with the community you are in as Jeff Buckley does with his town of Midlothian, TX.
                                          • New technology in marketing will help you in educating the consumer.
                                          • Connecting with customers is the power of social media.
                                          • Jeff Matt does not want to be the face of his brand but puts his people out front. There are many ways to put your brand out front if it is not you personally.
                                          • Promote ASE Certifications in social and other people milestones that happen in your business.
                                          • Jeff Buckley will boost posts and spend on Facebook and will use his phone to record a video and do some light editing before he posts.
                                          • Facebook Live is another great option to let your followers know about a unique happening at your shop. Your posts could be a special vehicle, unique repair, celebration, etc.
                                          • Jeff Matt: Video can be a big challenge for many shop owners. Sharing inspirational content that is original is his preferred method. He is always looking for content that people will share. He wants to create interest.
                                          • The barrier to entry is very easy to get started with social media.
                                          • Jeff Matt wants his followers to get to know his team; what makes them tick, what they enjoy and what is going on in their world. He likes to share the personal side of the business.
                                          • What is your passion? Let it show.
                                          • Look out for your networks best interest.
                                          • Jeff Buckley does a lot to educate his customer and followers.
                                          • Jeff Matt drives the personal angle and reflects the culture of his business.
                                          • Jeff Buckley has created a social program for his hometown called ‘Howdy Midlothian’ where he showcases other businesses in the town.
                                          • Jeff Matt has a part-time person who oversees his social media.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12580Fri, 19 Jan 2018 04:20:04 -040044:34falsefullSocial Media: A contrast of Two Strategies to Engage your Customer<br /> <br /> This is a contrast in social media strategies. Jeff Buckley has his style and methods and Jeff Matt is the opposite. Both great companies, both strategies work.<br /> <br /> Jeff Buckley from My Fathers Shop in Midlothian, TX and Jeff Matt from Victory Auto Service a five-branch operation in Minneapolis. MN, share their different approach.<br /> <br /> Each of their methods work and they both feel their ROI is worth it. Listen to find out which is your best approach.                                          RR 293: Brin Kline, AAM form Assured Auto WorksRR 293: Brin Kline, AAM form Assured Auto WorksBrin Kline is owner of Assured Auto Works in Melbourne, FL.  His career in automotive repair spans 17 years with nearly 8 years as an owner.

                                          Brin knows that the automotive repair industry is ever changing.  Diagnosing and repairing automobiles of today have many more requirements for up to date training than they did in years past.  Today, a technician must network with and befriend other likeminded individuals, commit a lot of their personal time to craft their skills so they can confidently, efficiently and accurately diagnose the issues that they face on a daily basis.

                                          Brin’s journey to becoming an advocate for improving the automotive repair industry at the national level began when he started to attend conferences and training.  At these events, he rubbed shoulders with amazing people who, recognize the need for a national automotive repair industry step-by-step protocol for entry-level recruitment and training, continuing education events, and conferences, sharing of case studies, and helping businesses grow.

                                          One of Brin’s favorite professional moments was being able to attend the 2016 Spring NASTF meeting at the Sheraton in Overland Park, KS. The topic was attracting and retaining technicians.

                                          Brin feels that being a shop owner of a company with great potential is not what gives him a voice. He believes that being an enlightened industry professional is what gives him a voice.

                                          Enlightenment through training, networking with like-minded professionals, collaborating, sharing ideas, knowledge and our experiences with each other, removing pride and egos, getting involved, receiving help and helping each other is the way to a better future and a better industry.

                                          Brin enjoys building case studies for most of the issues that he diagnoses. He has plans of sharing them with training companies, trade magazines and at some point, possibly presenting them himself. In fact, some friends and Brin are working on a project that allows sharing of their diagnostic knowledge and experiences with others. This friendship is a perfect example of the power of attending conferences and networking.

                                          Talking points:

                                          • Brin has earned his AAM (Accredited Automotive Manager) form AMi Automotive Management Institute.
                                          • He is passionate to raise the level of professionalism in the industry.
                                          • Brin is involved in secondary and post-secondary advisory councils and is also on the CarQuest Customer Training Advisory Board.
                                          • He is a proponent of day-time training. Consider it just like a vacation day or time off. You must book training time into your schedule if you want your technician to learn and retain.
                                          • His goal is to be a trainer at Vision. KC.
                                          • He is working with ASA in Florida and with ASA on a national level.
                                          • Brin is also on the iATN advisory council.
                                          • His biggest challenges are car count and staffing.
                                          • He is looking for a good service advisor.
                                          • Technicians should not only attend technical training to keep up with that side but also attend management training. This will help to strengthen the relationship between service advisers/managers and technicians.
                                          • Creating a shop identity by finding a specialty or niche.

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 2500
                                          Years in industry: 17
                                          Years business ownership: 8
                                          Number of technicians: 2
                                          Number of service advisers: 1
                                          Number of lifts: 3
                                          Number of bays: 5
                                          Days open: Mon – Fri
                                          Technician training hours per year: 500 for two
                                          Service adviser training hours per year: 80-100
                                          Owner/CEO Trianing: 80-100
                                          Training Percent- Leader Led – On line – Other: 50 – 25 25
                                          Specialty: Diagnostic Services
                                          Specialist in: Primarily Domestic and Asian
                                          Shop management system (SMS): Shop-Ware
                                          Completely paperless? Yes
                                          Digital Vehicle Inspection: Shop-Ware
                                          Marketing provider: Kukui Customer Relationship Management
                                          Association memberships: ASA National & Florida, iATN, NASTF, IASOA
                                          ASE Certifications: ASE Master Certified Technician with Advanced Level L1 & L3 Certifications. Service Adviser C1
                                          Industry accreditations: Accredited Automotive Manager (AAM) from AMi
                                          Primary supplier: World Pack
                                          Supplier marketing program: Federated Car Care
                                          Performing hybrid repairs: Yes

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Brin Kline is owner of Assured Auto Works in Melbourne, FL.  His career in automotive repair spans 17 years with nearly 8 years as an owner.

                                          Brin knows that the automotive repair industry is ever changing.  Diagnosing and repairing automobiles of today have many more requirements for up to date training than they did in years past.  Today, a technician must network with and befriend other likeminded individuals, commit a lot of their personal time to craft their skills so they can confidently, efficiently and accurately diagnose the issues that they face on a daily basis.

                                          Brin’s journey to becoming an advocate for improving the automotive repair industry at the national level began when he started to attend conferences and training.  At these events, he rubbed shoulders with amazing people who, recognize the need for a national automotive repair industry step-by-step protocol for entry-level recruitment and training, continuing education events, and conferences, sharing of case studies, and helping businesses grow.

                                          One of Brin’s favorite professional moments was being able to attend the 2016 Spring NASTF meeting at the Sheraton in Overland Park, KS. The topic was attracting and retaining technicians.

                                          Brin feels that being a shop owner of a company with great potential is not what gives him a voice. He believes that being an enlightened industry professional is what gives him a voice.

                                          Enlightenment through training, networking with like-minded professionals, collaborating, sharing ideas, knowledge and our experiences with each other, removing pride and egos, getting involved, receiving help and helping each other is the way to a better future and a better industry.

                                          Brin enjoys building case studies for most of the issues that he diagnoses. He has plans of sharing them with training companies, trade magazines and at some point, possibly presenting them himself. In fact, some friends and Brin are working on a project that allows sharing of their diagnostic knowledge and experiences with others. This friendship is a perfect example of the power of attending conferences and networking.

                                          Talking points:

                                          • Brin has earned his AAM (Accredited Automotive Manager) form AMi Automotive Management Institute.
                                          • He is passionate to raise the level of professionalism in the industry.
                                          • Brin is involved in secondary and post-secondary advisory councils and is also on the CarQuest Customer Training Advisory Board.
                                          • He is a proponent of day-time training. Consider it just like a vacation day or time off. You must book training time into your schedule if you want your technician to learn and retain.
                                          • His goal is to be a trainer at Vision. KC.
                                          • He is working with ASA in Florida and with ASA on a national level.
                                          • Brin is also on the iATN advisory council.
                                          • His biggest challenges are car count and staffing.
                                          • He is looking for a good service advisor.
                                          • Technicians should not only attend technical training to keep up with that side but also attend management training. This will help to strengthen the relationship between service advisers/managers and technicians.
                                          • Creating a shop identity by finding a specialty or niche.

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 2500
                                          Years in industry: 17
                                          Years business ownership: 8
                                          Number of technicians: 2
                                          Number of service advisers: 1
                                          Number of lifts: 3
                                          Number of bays: 5
                                          Days open: Mon – Fri
                                          Technician training hours per year: 500 for two
                                          Service adviser training hours per year: 80-100
                                          Owner/CEO Trianing: 80-100
                                          Training Percent- Leader Led – On line – Other: 50 – 25 25
                                          Specialty: Diagnostic Services
                                          Specialist in: Primarily Domestic and Asian
                                          Shop management system (SMS): Shop-Ware
                                          Completely paperless? Yes
                                          Digital Vehicle Inspection: Shop-Ware
                                          Marketing provider: Kukui Customer Relationship Management
                                          Association memberships: ASA National & Florida, iATN, NASTF, IASOA
                                          ASE Certifications: ASE Master Certified Technician with Advanced Level L1 & L3 Certifications. Service Adviser C1
                                          Industry accreditations: Accredited Automotive Manager (AAM) from AMi
                                          Primary supplier: World Pack
                                          Supplier marketing program: Federated Car Care
                                          Performing hybrid repairs: Yes

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12556Tue, 16 Jan 2018 04:23:13 -040041:37falsefullShop Owner Stays on the Cutting Edge of Automotive Technology<br /> <br /> Brin Kline owns Assured Auto Works in Melbourne, FL but never misses a technical training class presented by a top industry trainer. He can’t take the technician out of his business owners mindset.<br /> <br /> Brin has set his goals to be a technical instructor at Vision KC some day. He works very hard on learning the technical side of the automotive. A proponent of day-time training and a member of many industry advisory councils like iATN and CTI.<br /> <br /> Brin believes that every technician should take a business course to understand how business operates.                                          RR 292: Technician Round Table – Part 4 – Heipp – Landry – Fanslow – MeyersRR 292: Technician Round Table – Part 4 – Heipp – Landry – Fanslow – MeyersPrevious roundtable discussions:

                                          • Part 1 (206) go HERE.
                                          • Part 2 (230) go HERE.
                                          • Part 3 (273) go HERE.

                                          The PANEL:

                                          Peter Landry, Bob Heipp, Matt Fanslow at Vision KC 2017.

                                          Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                                          Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                                          Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                                          Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

                                          Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                                          Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives of diagnostic testing.  This spurred a quest for learning.

                                          Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview and the roundtables HERE.

                                          Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him to form Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area. He recently sold his business to Mobile Auto Solutions and now works for MAS.  Hear Peter’s interviews HERE.

                                          In 2009 Tom Meyers was selected as the NAPA/ASE Technician of the Year for the Chicagoland area. This is a first for a non-owner technician. He is an ASE Master Certified Tech with L1 Certification and works on everything from computer diagnostics and engine performance to engine installations and rebuilding differentials. In the past 40 years, he has always focused on repair quality and the latest automotive technology.

                                          Tom recently left the industry to work on forklifts. He came on the podcast to discuss his reasons and to let the industry know that these are competitive jobs that we need to be aware of. Listen to Tom’s previous episodes HERE.

                                          Talking Points:

                                          • Special guest Tom Myers (episode 158) left the industry. Still is a technician working for a forklift repair company.
                                          • Tom’s suggestions to keep techs:
                                            • Reward your techs who are putting in the effort for being committed to your business
                                            • Pay for great training and don’t leave it up to the technician.
                                              • He went to Vision every year on his own dime. The shop should have paid or met him halfway.

                                            • He gets $300/year for tool purchases and $150/year for boot allowance.
                                            • Paid uniforms and cleaning.
                                            • Benefits designed for family time and retirement.

                                          • Tom is concerned that shops are not taking on the tough diagnostic work because they don’t understand how to charge for the testing time.  (See Town Hall Academy on this subject. THA 049)
                                          • Their opinions on Social Groups and Social Media
                                          • Augmented Reality.Future Think!
                                          • What are the qualities that a shop owner looks for in a technician that would move him to invest in a comprehensive training program?
                                          • Pay programs for technicians

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Previous roundtable discussions:

                                          • Part 1 (206) go HERE.
                                          • Part 2 (230) go HERE.
                                          • Part 3 (273) go HERE.

                                          The PANEL:

                                          Peter Landry, Bob Heipp, Matt Fanslow at Vision KC 2017.

                                          Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                                          Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                                          Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                                          Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

                                          Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                                          Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives of diagnostic testing.  This spurred a quest for learning.

                                          Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview and the roundtables HERE.

                                          Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him to form Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area. He recently sold his business to Mobile Auto Solutions and now works for MAS.  Hear Peter’s interviews HERE.

                                          In 2009 Tom Meyers was selected as the NAPA/ASE Technician of the Year for the Chicagoland area. This is a first for a non-owner technician. He is an ASE Master Certified Tech with L1 Certification and works on everything from computer diagnostics and engine performance to engine installations and rebuilding differentials. In the past 40 years, he has always focused on repair quality and the latest automotive technology.

                                          Tom recently left the industry to work on forklifts. He came on the podcast to discuss his reasons and to let the industry know that these are competitive jobs that we need to be aware of. Listen to Tom’s previous episodes HERE.

                                          Talking Points:

                                          • Special guest Tom Myers (episode 158) left the industry. Still is a technician working for a forklift repair company.
                                          • Tom’s suggestions to keep techs:
                                            • Reward your techs who are putting in the effort for being committed to your business
                                            • Pay for great training and don’t leave it up to the technician.
                                              • He went to Vision every year on his own dime. The shop should have paid or met him halfway.

                                            • He gets $300/year for tool purchases and $150/year for boot allowance.
                                            • Paid uniforms and cleaning.
                                            • Benefits designed for family time and retirement.

                                          • Tom is concerned that shops are not taking on the tough diagnostic work because they don’t understand how to charge for the testing time.  (See Town Hall Academy on this subject. THA 049)
                                          • Their opinions on Social Groups and Social Media
                                          • Augmented Reality.Future Think!
                                          • What are the qualities that a shop owner looks for in a technician that would move him to invest in a comprehensive training program?
                                          • Pay programs for technicians

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12520Fri, 12 Jan 2018 04:30:47 -040001:04:20falsefullWide Open Discussion from Three Aftermarket Technicians and One Who Left the Industry.<br /> <br /> As usual, these guys brought their opinionated selves to the interview, yet spoke from the heart about topics they are passionate about. Some no holds barred discussion points. There are times where there is no sugar coating and that is good to embrace all sides of an issue.<br /> <br /> Matt Fanslow, Bob Heipp, Peter Landry and Tom Myers openly discuss some very hot and touchy subjects that affect all aftermarketer’s. <br /> <br /> <br /> Just a few of the topics we discussed, shops charging for diagnostic time, opinions on social media, a discussion on augmented reality. They discuss that techs need to help the business owner make money, and therefore owners should share in the wealth. We talk about shop owners training their top and best-vested technicians and talk pay and benefits.                                          RR 291: Bambi Crozier from Car Clinic and ASOGRR 291: Bambi Crozier from Car Clinic and ASOGBambi Crozier, wife and co-owner with Neil Crozier, of Car Clinic in Lowell, AR (Northwest Arkansas), has a passion for the hardworking shop owner. Her vision to Change the Face of Automotive Care motivates and inspires every aspect of her daily operation. She entered the industry in 2012 as an entrepreneur shortly after moving back to Arkansas. She spent more than 11 years at AT&T in client relation roles and has a talent for looking at her business and the auto industry through the lens of a client. She moderates an online Facebook group called “Auto Shop Owners Group” and envisions a unified independent aftermarket auto shop owners association that focuses on three things:

                                          1. Improving the customer’s overall perception of the automotive industry.
                                          2. Providing peer-based support for shop owners.
                                          3. Protecting independent shop owners in the marketplace.

                                          She would welcome you to join the Auto Shop Owners Group (ASOG) and lend a helping hand to those you can mentor while accepting a helping hand from those that can mentor you!

                                          Talking Points:

                                          • Her Vision is to Change the Face of Automotive.
                                            • Walking into an auto repair shop was overwhelming to Bambi — for lack of knowledge, lack of understanding — you just have to TRUST what they are telling you and she didn’t know them… or like them…. or trust them! So when she and Neil set out to open their own shop she wanted to change that perception.
                                            • She believes that the god given talent of mechanics and technicians are not appreciated by the public. They are humble and would give you the shirt off their back; always willing to help and are kind and generous.
                                            • The media has created a negative connotation of the ‘mechanic’ or the automotive service business. Rip-off artists. We’ve gotten a bad rap.

                                          • She understands what she needs to do to change the perception of the industry.
                                            • It started with asking questions of the customer to really discover their vehicle needs.

                                          • Technicians are car doctors.
                                          • Her customers love the down and dirty truth about their vehicle needs.
                                          • The value in every client is in the lifetime relationship.
                                          • Work-Life Balance with four children is a challenge, that they have learned to deal with.
                                            • They have learned to leave work at the door.

                                          • Shop owners must deliver value to their customer which in turn drives loyalty and profits.
                                            • Never discount your value, no matter your education level in school. Techs and owners do have an important education in the day to day learning and discovery. Get paid for what you know, your skills, your school of wisdom and hard knocks.

                                          • Change is happening, but slowly.
                                            • We can be stubborn. Don’t get in the way of change.
                                            • We don’t know what we don’t know. (We need help seeing around the next corner)
                                            • Fearful of competition. False. (It is always internal)
                                            • Scarcity mindset. False. (Enough for everyone)

                                          • You must understand your P & L and learn what you do and how it affects the numbers.
                                          • She is working on staffing and in 2018 improving their culture. They want balance and fun in their work environment.
                                          • The Crozier’s would have hired a coach when they started the business.
                                          • Bambi’s passion is to give back to the aftermarket. She wants to leave the industry in a better place at the end of each day. She has a passion to help people.
                                          • She is a detailed person who needs to know the why behind everything she does.

                                          Link to Car Clinic Website

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 8,800
                                          Years in industry: 6
                                          Years business ownership: 6
                                          Number of technicians: 3
                                          Number of service advisers: 1
                                          Number of lifts: 8
                                          Number of bays: 9
                                          Days open: Mon – Fri
                                          Annual estimated volume: $1M
                                          Labor rate: 104.95 – 129.67
                                          Mission Statement: To Change the Face of Automotive

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Bambi Crozier, wife and co-owner with Neil Crozier, of Car Clinic in Lowell, AR (Northwest Arkansas), has a passion for the hardworking shop owner. Her vision to Change the Face of Automotive Care motivates and inspires every aspect of her daily operation. She entered the industry in 2012 as an entrepreneur shortly after moving back to Arkansas. She spent more than 11 years at AT&T in client relation roles and has a talent for looking at her business and the auto industry through the lens of a client. She moderates an online Facebook group called “Auto Shop Owners Group” and envisions a unified independent aftermarket auto shop owners association that focuses on three things:

                                          1. Improving the customer’s overall perception of the automotive industry.
                                          2. Providing peer-based support for shop owners.
                                          3. Protecting independent shop owners in the marketplace.

                                          She would welcome you to join the Auto Shop Owners Group (ASOG) and lend a helping hand to those you can mentor while accepting a helping hand from those that can mentor you!

                                          Talking Points:

                                          • Her Vision is to Change the Face of Automotive.
                                            • Walking into an auto repair shop was overwhelming to Bambi — for lack of knowledge, lack of understanding — you just have to TRUST what they are telling you and she didn’t know them… or like them…. or trust them! So when she and Neil set out to open their own shop she wanted to change that perception.
                                            • She believes that the god given talent of mechanics and technicians are not appreciated by the public. They are humble and would give you the shirt off their back; always willing to help and are kind and generous.
                                            • The media has created a negative connotation of the ‘mechanic’ or the automotive service business. Rip-off artists. We’ve gotten a bad rap.

                                          • She understands what she needs to do to change the perception of the industry.
                                            • It started with asking questions of the customer to really discover their vehicle needs.

                                          • Technicians are car doctors.
                                          • Her customers love the down and dirty truth about their vehicle needs.
                                          • The value in every client is in the lifetime relationship.
                                          • Work-Life Balance with four children is a challenge, that they have learned to deal with.
                                            • They have learned to leave work at the door.

                                          • Shop owners must deliver value to their customer which in turn drives loyalty and profits.
                                            • Never discount your value, no matter your education level in school. Techs and owners do have an important education in the day to day learning and discovery. Get paid for what you know, your skills, your school of wisdom and hard knocks.

                                          • Change is happening, but slowly.
                                            • We can be stubborn. Don’t get in the way of change.
                                            • We don’t know what we don’t know. (We need help seeing around the next corner)
                                            • Fearful of competition. False. (It is always internal)
                                            • Scarcity mindset. False. (Enough for everyone)

                                          • You must understand your P & L and learn what you do and how it affects the numbers.
                                          • She is working on staffing and in 2018 improving their culture. They want balance and fun in their work environment.
                                          • The Crozier’s would have hired a coach when they started the business.
                                          • Bambi’s passion is to give back to the aftermarket. She wants to leave the industry in a better place at the end of each day. She has a passion to help people.
                                          • She is a detailed person who needs to know the why behind everything she does.

                                          Link to Car Clinic Website

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 8,800
                                          Years in industry: 6
                                          Years business ownership: 6
                                          Number of technicians: 3
                                          Number of service advisers: 1
                                          Number of lifts: 8
                                          Number of bays: 9
                                          Days open: Mon – Fri
                                          Annual estimated volume: $1M
                                          Labor rate: 104.95 – 129.67
                                          Mission Statement: To Change the Face of Automotive

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12509Tue, 09 Jan 2018 04:19:21 -040045:53falsefullChanging the Image of the Industry; One Customer at a Time.<br /> <br /> Bambi Crozier and her husband Neil own Car Clinic in Lowell, AR. They are dedicated to lifelong customer relationships and are working to change their customer's image of the industry to that of a profession and not just a trade.<br /> <br /> With her background in customer service, she and Neil set out on a mission of change. She started by asking her customer’s a lot of questions about their vehicle. She discovered that her customers wanted the down and dirty truth about their vehicle needs. <br /> <br /> Listen to her story of startup and transformation. She knows that the rapid change in technology and the way tech is affecting how business is done today will require a smarter, wiser business owner. She believes in the power of the statement: ‘You Don’t Know What You Don’t Know.’                                          RR 290: Al Haberstroh and Robert CannonRR 290: Al Haberstroh and Robert CannonMarketing to the ultimate customer. The power of video and the zero moment of truth.

                                          Al Haberstroh (above left), a partner and Chief Strategy Officer at MontAd Media, a data marketing company serving the auto aftermarket and Robert Cannon, Chairman and CEO of AutoNetTV, discuss building confidence and awareness in your cusotmers relationship.

                                          These two companies have formed a strategic partnership to provide innovative content and marketing services to the aftermarket. They believe, “Macro trends like price transparency and more educated consumers are compelling smart manufacturers to connect with repair shops and consumers in creative ways.

                                          This conversation is going to light you up if you are into branding, marketing and the buying moment of truth. Al and Robert have a handle on the ‘e’ buying experience and look to work with the aftermarket to nurture a knowledgeable and brand conscious customer to the service professional.

                                          Al Haberstroh Bio:

                                          Al Haberstroh is a partner and Chief Strategy Officer at MontAd Media, a data marketing company serving the auto aftermarket. He has over 25 years experience driving business for companies in the retail, manufacturing, and service industries.

                                          In his career, Al has developed numerous innovative, revenue-driving solutions for marketers of all sizes.  He was an early adopter of content and database marketing and was instrumental in the development of two new proprietary marketing tools for the aftermarket; Shop Reach 360 and Audience ID.

                                          MontAd Media is the agency for the successful Know Your Parts Campaign developed for the AASA.  Al and his team developed and manage the Know Your Parts website, http://www.knowyourparts.com/ which gets around 150,000 visits a month from repair professionals and high-value DIY consumers.

                                          Al is a frequent speaker and presenter at marketing and aftermarket events and is a former President of The Automotive Communications Council.   MontAD Website.

                                          Robert Cannon is Chairman / CEO of AutoNet TV

                                          Robert truly enjoys the relationships he’s built with employees and customers of AutoNetTV. He knows that AutoNetTV can make a difference in the lives of his customers through their unforgettable and easy-to-use products. He and his wife have eight children and eleven grandchildren. When they are around, he likes to watch and listen to the wonderful and funny things they say and do. Being with his family is the best of life.   AutoNet TV Website.

                                          Talking Points:

                                          • Connect video’s that sell to people who buy.
                                          • A basic tenant of marketing: Find people who care about what you sell and communicate to them.
                                            • Data marketing tools help you find these people that have a brand preference.

                                          • An ebook from Google: The Zero Moment of Truth.
                                            • The point at which someone makes a decision to buy.

                                          • Millennials are the largest consumer and workgroup in the country.
                                            • They grew up with a computer.

                                          • Video content is increasing 100% per year.
                                            • Video search grows exponentially.

                                          • Aftermarket marketing has changed.
                                          • With the empowered consumer, it isn’t about the product it is about the brand.
                                          • Not all customers are alike. Haberstroh believes that consumers do care about the brand.
                                          • When a millennial comes in they have more information about product and brand than any other generation.
                                          • The manufacturer needs to create value for their brand to the final consumer and to the shop owner.
                                          • There are 5,000 pieces or data points that describe you.
                                          • Let the video show the benefits and value of the brand.
                                          • The consumer cares only when there is something wrong with their vehicle.
                                          • You need to send a video out to consumers based on the necessary work that is pending or coming up.
                                            • Helps people prepare and/or budget.

                                          • The consumer is the ultimate customer. Am I buying something good?
                                          • The company (brand) that reaches out to the consumer will be a winner in market share. Good marketing is about growing share. Marketing is also education.
                                          • Marketing 101: Find the people who care.
                                          • The shop needs the content from their supplier brands.
                                          • First call relationships will dictate brand, BUT don’t let a consumer preference lose the sale. Buy the requested brand from the source that sells it.
                                          • You must have a way to explain and show (video) the type of work that will be done to your customer’s
                                          • As consumers research more and more you must be there and be part of the conversation.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          Marketing to the ultimate customer. The power of video and the zero moment of truth.

                                          Al Haberstroh (above left), a partner and Chief Strategy Officer at MontAd Media, a data marketing company serving the auto aftermarket and Robert Cannon, Chairman and CEO of AutoNetTV, discuss building confidence and awareness in your cusotmers relationship.

                                          These two companies have formed a strategic partnership to provide innovative content and marketing services to the aftermarket. They believe, “Macro trends like price transparency and more educated consumers are compelling smart manufacturers to connect with repair shops and consumers in creative ways.

                                          This conversation is going to light you up if you are into branding, marketing and the buying moment of truth. Al and Robert have a handle on the ‘e’ buying experience and look to work with the aftermarket to nurture a knowledgeable and brand conscious customer to the service professional.

                                          Al Haberstroh Bio:

                                          Al Haberstroh is a partner and Chief Strategy Officer at MontAd Media, a data marketing company serving the auto aftermarket. He has over 25 years experience driving business for companies in the retail, manufacturing, and service industries.

                                          In his career, Al has developed numerous innovative, revenue-driving solutions for marketers of all sizes.  He was an early adopter of content and database marketing and was instrumental in the development of two new proprietary marketing tools for the aftermarket; Shop Reach 360 and Audience ID.

                                          MontAd Media is the agency for the successful Know Your Parts Campaign developed for the AASA.  Al and his team developed and manage the Know Your Parts website, http://www.knowyourparts.com/ which gets around 150,000 visits a month from repair professionals and high-value DIY consumers.

                                          Al is a frequent speaker and presenter at marketing and aftermarket events and is a former President of The Automotive Communications Council.   MontAD Website.

                                          Robert Cannon is Chairman / CEO of AutoNet TV

                                          Robert truly enjoys the relationships he’s built with employees and customers of AutoNetTV. He knows that AutoNetTV can make a difference in the lives of his customers through their unforgettable and easy-to-use products. He and his wife have eight children and eleven grandchildren. When they are around, he likes to watch and listen to the wonderful and funny things they say and do. Being with his family is the best of life.   AutoNet TV Website.

                                          Talking Points:

                                          • Connect video’s that sell to people who buy.
                                          • A basic tenant of marketing: Find people who care about what you sell and communicate to them.
                                            • Data marketing tools help you find these people that have a brand preference.

                                          • An ebook from Google: The Zero Moment of Truth.
                                            • The point at which someone makes a decision to buy.

                                          • Millennials are the largest consumer and workgroup in the country.
                                            • They grew up with a computer.

                                          • Video content is increasing 100% per year.
                                            • Video search grows exponentially.

                                          • Aftermarket marketing has changed.
                                          • With the empowered consumer, it isn’t about the product it is about the brand.
                                          • Not all customers are alike. Haberstroh believes that consumers do care about the brand.
                                          • When a millennial comes in they have more information about product and brand than any other generation.
                                          • The manufacturer needs to create value for their brand to the final consumer and to the shop owner.
                                          • There are 5,000 pieces or data points that describe you.
                                          • Let the video show the benefits and value of the brand.
                                          • The consumer cares only when there is something wrong with their vehicle.
                                          • You need to send a video out to consumers based on the necessary work that is pending or coming up.
                                            • Helps people prepare and/or budget.

                                          • The consumer is the ultimate customer. Am I buying something good?
                                          • The company (brand) that reaches out to the consumer will be a winner in market share. Good marketing is about growing share. Marketing is also education.
                                          • Marketing 101: Find the people who care.
                                          • The shop needs the content from their supplier brands.
                                          • First call relationships will dictate brand, BUT don’t let a consumer preference lose the sale. Buy the requested brand from the source that sells it.
                                          • You must have a way to explain and show (video) the type of work that will be done to your customer’s
                                          • As consumers research more and more you must be there and be part of the conversation.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12493Fri, 05 Jan 2018 04:48:18 -040054:18falsefullMarketing To the Ultimate Customer. The Power of Video and the Zero Moment of Truth.<br /> <br /> Al Haberstroh, a partner and Chief Strategy Officer at MontAd Media, a data marketing company serving the auto aftermarket and Robert Cannon, Chairman and CEO of AutoNetTV. Discuss building confidence and awareness in your consumer's relationship.<br /> <br /> These two companies have formed a strategic partnership to provide innovative content and marketing services to the aftermarket. They believe, “Macro trends like price transparency and more educated consumers are compelling smart manufacturers to connect with repair shops and consumers in creative ways." <br /> <br /> This conversation is going to light you up if you are into branding, marketing and the buying moment of truth. Al and Robert have a handle on the ‘e’ buying experience and look to work with the aftermarket to nurture a knowledgeable and brand conscious customer for the service professional.                                          RR 289: Tony Adams from Weavers Auto CenterRR 289: Tony Adams from Weavers Auto CenterTony Adams, AAM is the owner and operator of Weaver’s Auto Center Inc., a mechanical and collision repair facility located in Shawnee, KS. In addition to running a thriving business, Tony is also a business coach focusing on helping organizations with culture and leadership development. Tony has developed a culture of collaboration and respect within his business and has also helped other owners and leaders instill these principles within their businesses as well.

                                          In this episode, Tony admits to what all good leaders know; admit your mistakes, learn from them and move forward. It builds strong leadership. He shares his very transparent story. You’ll either relate to it or learn from it.

                                          Talking Points:

                                          • Mistakes are your greatest learning moments.
                                            • Self-evaluate them.
                                            • Put it behind you.
                                            • Admit and get on with the healing process.

                                          • Tony holds himself to a high standard of accountability.
                                          • When he really understood the difference between managing and leading it was an important discovery.
                                          • Book: One Minute Manager Met the Monkey was a change agent for him.
                                          • Manager Types:
                                            • Do for manager. I’ll do your work.
                                            • Do to manager. I’m not doing this anymore, you do it.
                                            • Do with manager. Let’s work together.

                                          • Know your communication style (behavior) so you can learn how to communicate with people who do not share your style. Learn about communication behavior’s HERE.
                                          • He started to read books on culture. He realized he needed to create a strong culture. The Why.
                                            • Raving Fans.
                                            • The New Gold Standard.
                                            • Gun Ho.
                                            • Delivering Happiness. Zappo’s.
                                            • Customers For Life.

                                          • He went through a personal self-discovery phase.
                                          • How does fixing cars relate to the greater good of society?
                                          • Creating culture is an ongoing process that helps build a strong engagement with your customers.
                                            • Transparency is created with the customer.
                                            • Who is the customer? She needs us. Everyone has a story.
                                            • A strong company culture/purpose instinctively connects with your customer.
                                            • It is a business separator.

                                          • Tough to find a person that you can just ‘Plug and Play’ into your business.
                                            • We must grow our own.
                                            • Keep the grassroots effort with schools growing.
                                            • Look at career paths within your shop for an apprentice.
                                            • It takes time to build an A Technician.
                                            • In the future, there will be less dependency on using your hands and more on needing their smarts.

                                          • We have a scarcity mentality with customers. This hurts our industry,
                                            • We think we need to get the most from the customer.
                                            • We’ll never see them again. We must develop customers for life.
                                            • He wants $87,500 from a lifetime of repairs from a customer, not a one time ticket.

                                          • Slow Down, Pause.
                                            • Every decision does not have to be made immediately.


                                          Weavers Auto Center Website HERE.

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 21,000
                                          Years in industry: 27
                                          Years business ownership: 23
                                          Number of technicians: 4 Mechanical – 9 Collision
                                          Number of service advisers: 1
                                          Number of lifts: 6 Service Only
                                          Number of bays: 7 Service Only
                                          Days open: Mon – Fri
                                          Annual estimated volume: $900K Service Only
                                          Mission statement: To Improve The Quality of Lives For the People We Touch
                                          Shop management system (SMS): Mitchel 1
                                          Completely paperless? Yes
                                          Digital Vehicle Inspection: Bolt On
                                          Other marketing software: Social CRM
                                          Supplier marketing program: NAPA Auto Care Center
                                          Industry accreditations: AAM
                                          Primary supplier: Advance/CarQuest
                                          Business coach: Part-Time
                                          Philanthropy: Rotary

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                           

                                          ]]>                                          Tony Adams, AAM is the owner and operator of Weaver’s Auto Center Inc., a mechanical and collision repair facility located in Shawnee, KS. In addition to running a thriving business, Tony is also a business coach focusing on helping organizations with culture and leadership development. Tony has developed a culture of collaboration and respect within his business and has also helped other owners and leaders instill these principles within their businesses as well.

                                          In this episode, Tony admits to what all good leaders know; admit your mistakes, learn from them and move forward. It builds strong leadership. He shares his very transparent story. You’ll either relate to it or learn from it.

                                          Talking Points:

                                          • Mistakes are your greatest learning moments.
                                            • Self-evaluate them.
                                            • Put it behind you.
                                            • Admit and get on with the healing process.

                                          • Tony holds himself to a high standard of accountability.
                                          • When he really understood the difference between managing and leading it was an important discovery.
                                          • Book: One Minute Manager Met the Monkey was a change agent for him.
                                          • Manager Types:
                                            • Do for manager. I’ll do your work.
                                            • Do to manager. I’m not doing this anymore, you do it.
                                            • Do with manager. Let’s work together.

                                          • Know your communication style (behavior) so you can learn how to communicate with people who do not share your style. Learn about communication behavior’s HERE.
                                          • He started to read books on culture. He realized he needed to create a strong culture. The Why.
                                            • Raving Fans.
                                            • The New Gold Standard.
                                            • Gun Ho.
                                            • Delivering Happiness. Zappo’s.
                                            • Customers For Life.

                                          • He went through a personal self-discovery phase.
                                          • How does fixing cars relate to the greater good of society?
                                          • Creating culture is an ongoing process that helps build a strong engagement with your customers.
                                            • Transparency is created with the customer.
                                            • Who is the customer? She needs us. Everyone has a story.
                                            • A strong company culture/purpose instinctively connects with your customer.
                                            • It is a business separator.

                                          • Tough to find a person that you can just ‘Plug and Play’ into your business.
                                            • We must grow our own.
                                            • Keep the grassroots effort with schools growing.
                                            • Look at career paths within your shop for an apprentice.
                                            • It takes time to build an A Technician.
                                            • In the future, there will be less dependency on using your hands and more on needing their smarts.

                                          • We have a scarcity mentality with customers. This hurts our industry,
                                            • We think we need to get the most from the customer.
                                            • We’ll never see them again. We must develop customers for life.
                                            • He wants $87,500 from a lifetime of repairs from a customer, not a one time ticket.

                                          • Slow Down, Pause.
                                            • Every decision does not have to be made immediately.


                                          Weavers Auto Center Website HERE.

                                          Shop Profile
                                          Number of locations: 1
                                          Total square feet of all facilities: 21,000
                                          Years in industry: 27
                                          Years business ownership: 23
                                          Number of technicians: 4 Mechanical – 9 Collision
                                          Number of service advisers: 1
                                          Number of lifts: 6 Service Only
                                          Number of bays: 7 Service Only
                                          Days open: Mon – Fri
                                          Annual estimated volume: $900K Service Only
                                          Mission statement: To Improve The Quality of Lives For the People We Touch
                                          Shop management system (SMS): Mitchel 1
                                          Completely paperless? Yes
                                          Digital Vehicle Inspection: Bolt On
                                          Other marketing software: Social CRM
                                          Supplier marketing program: NAPA Auto Care Center
                                          Industry accreditations: AAM
                                          Primary supplier: Advance/CarQuest
                                          Business coach: Part-Time
                                          Philanthropy: Rotary

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          Download the Remarkable Results Radio listening APP for your smart device:

                                           

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12443Tue, 02 Jan 2018 04:30:39 -040042:51falsefullThe Leadership Challenge<br /> <br /> Tony Adams, Vice President of Operations at Weavers Auto Center in Shawnee, KS, has an inspiring story about change and leadership. Listening to stories like Tony’s, who have achieved success while toughing through challenges and learning from mistakes, can build strength in all who listen.<br /> <br /> Tony admits to what all good leaders know; admit your mistakes, learn from them and move forward. It builds strong leadership. He shares his very transparent story. You’ll either relate to it or learn from it.<br /> <br /> We all will experience a story like Tony’s at least once in our lives. Never stop learning and build a fire under your team to serve the customer.                                          RR 288: Jorge Antico from eAutoClub.comRR 288: Jorge Antico from eAutoClub.comJorge Antico, born in Buenos Aires, Argentina, now resides in Los Angeles, California as a US citizen since 1986. He founded and operated Wilshire West Management Company, a real estate development company in Los Angeles, California between 1980 and 1995. He also founded Coast Engineering and Construction Corporation (CECC) in 1982 to take care of real estate remodeling and grew from a residential general contracting firm to an industrial fuel system and environmental remediation company for the US Departments of Defense and Interior. Antico acquired Rubeck Engineering and later a majority share of Atlantis Group (Nasdaq) for which he served as CEO and Chairman of the Board.

                                          Jorge acquired Santa Monica Auto Center in California between 1998 and 2002. With an education in business management, accounting, and computer science, he identified the automotive Aftermarket’s need for transactional service-data aggregation, family-owned vehicle fleet service management.

                                          In 1999, Jorge founded eAutoClub, Inc. (www.eautoclub.com) and developed the first auto-service machine-learning AI for the automotive Aftermarket service industry. Santa Monica Auto Center operations served as a testing laboratory while developing the natural-language predictive CRM, commercially known as ServiceIntelligence (www.SIAutoPro.com).

                                          By 2005, eAutoClub had integrated detailed transactional service records from 53 different shop management systems. eAutoClub entered into a joint marketing agreement with Snap-On and Mitchell1 between 2007 to 2011. eAutoClub is a sole provider of Aftermarket auto-service predictive AI to augment Service Adviser accuracy and customer satisfaction.

                                          eAutoClub’s goal is to deliver a superior consumer service experience by optimizing the Aftermarket’s automotive supply chain with an authoritative service-need AI at the POS and real-time communication among part and lubricant manufacturers/distributors, service dealers, and vehicle owners.

                                          Talking Points:

                                          • There is an explosion of data science that will help the consumer, especially the consumer who needs their car repaired.
                                          • Computers have become powerful because we have a huge accumulation of transactional data.
                                          • Storage is no longer limited to physical constraints. Today it is unlimited via cloud services.
                                          • Computational power is unlimited using flexible or virtual servers to compute big programs. Data science is taking on a new level of intelligence.
                                          • Small business can now apply and afford recurring service predictions with data analytics that has been typically a blind spot for automotive service.
                                          • The moment we started using shop management systems, we started digitizing our business we started creating a database.
                                          • Vehicles have cyclical requirements for maintenance and review needed at vehicle drop off.
                                          • Why look at static information that is organized chronologically? Because that is all we get from even the best shop management systems.
                                          • The difference is between information and conclusions. Conclusions are actionable. Data is not because it is static information that requires additional computations.
                                          • If you could identify services done but needed AGAIN based on time elapsed and miles driven AUTOMATICALLY, would that be a game changer?
                                          • The end game is how we serve our customers that provides value beyond expectations. Accurate, authoritative and honest aging of services is a solid start in creating competitive differentiation.
                                          • Become a fleet service manager for all the family-owned vehicles in your shop management system. Even  All your customers’ vehicles are your fleet. You need to keep track of the family’s ‘fleet’, no matter how small that it is.
                                          • Your data needs to become Data software transforms dead-data into actionable and provides big value to your shop and your customer.
                                          • Based on miles driven or time elapsed you can age parts and service opportunity for your customer through automated intelligent processing of your service history data.
                                          • The customer’s trust in your service recommendations increases because the vehicle owner trust is placed on the computer algorithm that tracks their vehicle needs.
                                          • Strong sales growth with a powerful maintenance strategy should be an element of your business plan.
                                          • We can have a blind spot because the pace of front counter doesn’t allow us the time to go back into service history and calculate what needs to be done to your customer’s car. That process is at the heart of fleet maintenance management.
                                          • The aftermarket has the strength of personalized care for the vehicle owner.
                                            • With auto service machine intelligence we can provide a depth of care that even telematics cannot.
                                            • Telematics gives current conditions and historical DTC code information. It is real time but does not tell you when the last time your tires got rotated or if a coolant flush we performed two years ago is needed or not.
                                            • Data analytics arms service professionals with authoritative conclusions providing vehicle owners with accurate maintenance needs for the future. It is total fleet maintenance for the family fleet.
                                            • Shops using software to provide fleet service management delivers the safest and most economical maintenance program money can buy. Service family vehicles just like police cars and ambulance fleets are.

                                          • Teach your customer base how holding on to family-owned vehicles can save the owner tens of thousands of dollars based just on depreciation. Shop marketing strategy: “We guarantee to keep a vehicle running strong, safe and reliably, at the minimum cost to the vehicle owner.

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                           

                                           

                                           

                                          ]]>                                          Jorge Antico, born in Buenos Aires, Argentina, now resides in Los Angeles, California as a US citizen since 1986. He founded and operated Wilshire West Management Company, a real estate development company in Los Angeles, California between 1980 and 1995. He also founded Coast Engineering and Construction Corporation (CECC) in 1982 to take care of real estate remodeling and grew from a residential general contracting firm to an industrial fuel system and environmental remediation company for the US Departments of Defense and Interior. Antico acquired Rubeck Engineering and later a majority share of Atlantis Group (Nasdaq) for which he served as CEO and Chairman of the Board.

                                          Jorge acquired Santa Monica Auto Center in California between 1998 and 2002. With an education in business management, accounting, and computer science, he identified the automotive Aftermarket’s need for transactional service-data aggregation, family-owned vehicle fleet service management.

                                          In 1999, Jorge founded eAutoClub, Inc. (www.eautoclub.com) and developed the first auto-service machine-learning AI for the automotive Aftermarket service industry. Santa Monica Auto Center operations served as a testing laboratory while developing the natural-language predictive CRM, commercially known as ServiceIntelligence (www.SIAutoPro.com).

                                          By 2005, eAutoClub had integrated detailed transactional service records from 53 different shop management systems. eAutoClub entered into a joint marketing agreement with Snap-On and Mitchell1 between 2007 to 2011. eAutoClub is a sole provider of Aftermarket auto-service predictive AI to augment Service Adviser accuracy and customer satisfaction.

                                          eAutoClub’s goal is to deliver a superior consumer service experience by optimizing the Aftermarket’s automotive supply chain with an authoritative service-need AI at the POS and real-time communication among part and lubricant manufacturers/distributors, service dealers, and vehicle owners.

                                          Talking Points:

                                          • There is an explosion of data science that will help the consumer, especially the consumer who needs their car repaired.
                                          • Computers have become powerful because we have a huge accumulation of transactional data.
                                          • Storage is no longer limited to physical constraints. Today it is unlimited via cloud services.
                                          • Computational power is unlimited using flexible or virtual servers to compute big programs. Data science is taking on a new level of intelligence.
                                          • Small business can now apply and afford recurring service predictions with data analytics that has been typically a blind spot for automotive service.
                                          • The moment we started using shop management systems, we started digitizing our business we started creating a database.
                                          • Vehicles have cyclical requirements for maintenance and review needed at vehicle drop off.
                                          • Why look at static information that is organized chronologically? Because that is all we get from even the best shop management systems.
                                          • The difference is between information and conclusions. Conclusions are actionable. Data is not because it is static information that requires additional computations.
                                          • If you could identify services done but needed AGAIN based on time elapsed and miles driven AUTOMATICALLY, would that be a game changer?
                                          • The end game is how we serve our customers that provides value beyond expectations. Accurate, authoritative and honest aging of services is a solid start in creating competitive differentiation.
                                          • Become a fleet service manager for all the family-owned vehicles in your shop management system. Even  All your customers’ vehicles are your fleet. You need to keep track of the family’s ‘fleet’, no matter how small that it is.
                                          • Your data needs to become Data software transforms dead-data into actionable and provides big value to your shop and your customer.
                                          • Based on miles driven or time elapsed you can age parts and service opportunity for your customer through automated intelligent processing of your service history data.
                                          • The customer’s trust in your service recommendations increases because the vehicle owner trust is placed on the computer algorithm that tracks their vehicle needs.
                                          • Strong sales growth with a powerful maintenance strategy should be an element of your business plan.
                                          • We can have a blind spot because the pace of front counter doesn’t allow us the time to go back into service history and calculate what needs to be done to your customer’s car. That process is at the heart of fleet maintenance management.
                                          • The aftermarket has the strength of personalized care for the vehicle owner.
                                            • With auto service machine intelligence we can provide a depth of care that even telematics cannot.
                                            • Telematics gives current conditions and historical DTC code information. It is real time but does not tell you when the last time your tires got rotated or if a coolant flush we performed two years ago is needed or not.
                                            • Data analytics arms service professionals with authoritative conclusions providing vehicle owners with accurate maintenance needs for the future. It is total fleet maintenance for the family fleet.
                                            • Shops using software to provide fleet service management delivers the safest and most economical maintenance program money can buy. Service family vehicles just like police cars and ambulance fleets are.

                                          • Teach your customer base how holding on to family-owned vehicles can save the owner tens of thousands of dollars based just on depreciation. Shop marketing strategy: “We guarantee to keep a vehicle running strong, safe and reliably, at the minimum cost to the vehicle owner.

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12424Fri, 29 Dec 2017 04:39:34 -040050:10falsefullCustomer Transaction Data is a Powerful Resource for Organic Growth<br /> <br /> With a business and computer science education, Jorge Antico identified the aftermarkets need for transactional service-data aggregation. In essence, a family-owned vehicle fleet service management system.<br /> <br /> The data that sits on your server contains a treasure of information that can be served up in just the right way. With the right AI software for natural language predictive CRM, you can do a lot with your information. Antico shares the power of growing your business using the data you already own.<br /> <br /> This episode will provide much insight, from a tech perspective. There are many strong thinking moments here that will energize your systems and marketing talents and inspire you to grow your business.                                          RR 287: Bill Haas – Millennials – How to Lead and Engage This GenerationRR 287: Bill Haas – Millennials – How to Lead and Engage This GenerationNOTE: Bill Haas presented a two-hour seminar on the Millennial generation at ASA CARS at AAPEX, in November 2017. He was so kind to share with you an abridged version. Bill is a great friend of the podcast and brings his research and wisdom to you in an episode that can become a quintessential blueprint for hiring and engaging Millennials in your business.

                                          Bill Haas, AAM, is the owner of Haas Performance Consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution based focus, expertise, unique perspectives and in-depth knowledge of the industry.

                                          Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

                                          His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

                                          Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

                                          Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation.

                                          Talking Points. (Listen to the episode to receive the essence of these high level ‘cliff’ notes):

                                          • Millennial Expectations:
                                            • 74% expect to get paid more
                                            • 61% expect a flexible schedule
                                            • 56% expect a promotion within a year
                                            • 37% expect state of the art technology

                                          • Seven Essential Elements to Enhance Employee Retention:
                                            • ONE: Pay a competitive Wage
                                            • TWO: Fair and effective management
                                            • THREE: Benefits
                                            • FOUR: Training
                                            • FIVE: Empowerment
                                            • SIX: Recognition
                                            • SEVEN: Opportunity and challenge

                                          • Seven Simple Questions Employees Ask Themselves
                                            • ONE: Do you know me.
                                            • TWO: Do you understand me?
                                            • THREE: What can you do to help develop my skills?
                                            • FOUR: When do you think I am worth a raise?
                                            • FIVE: Do you care about what I think?
                                            • SIX: Can you appreciate my effort?
                                            • SEVEN: Am I respected?

                                          • A leaders job isn’t to do the work, it is to provide the environment where the work is done

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                           

                                           

                                           

                                          ]]>                                          NOTE: Bill Haas presented a two-hour seminar on the Millennial generation at ASA CARS at AAPEX, in November 2017. He was so kind to share with you an abridged version. Bill is a great friend of the podcast and brings his research and wisdom to you in an episode that can become a quintessential blueprint for hiring and engaging Millennials in your business.

                                          Bill Haas, AAM, is the owner of Haas Performance Consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution based focus, expertise, unique perspectives and in-depth knowledge of the industry.

                                          Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.

                                          His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.

                                          Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

                                          Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation.

                                          Talking Points. (Listen to the episode to receive the essence of these high level ‘cliff’ notes):

                                          • Millennial Expectations:
                                            • 74% expect to get paid more
                                            • 61% expect a flexible schedule
                                            • 56% expect a promotion within a year
                                            • 37% expect state of the art technology

                                          • Seven Essential Elements to Enhance Employee Retention:
                                            • ONE: Pay a competitive Wage
                                            • TWO: Fair and effective management
                                            • THREE: Benefits
                                            • FOUR: Training
                                            • FIVE: Empowerment
                                            • SIX: Recognition
                                            • SEVEN: Opportunity and challenge

                                          • Seven Simple Questions Employees Ask Themselves
                                            • ONE: Do you know me.
                                            • TWO: Do you understand me?
                                            • THREE: What can you do to help develop my skills?
                                            • FOUR: When do you think I am worth a raise?
                                            • FIVE: Do you care about what I think?
                                            • SIX: Can you appreciate my effort?
                                            • SEVEN: Am I respected?

                                          • A leaders job isn’t to do the work, it is to provide the environment where the work is done

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12405Tue, 26 Dec 2017 04:28:15 -040001:02:53falsefullEverything You Ever Wanted To Know About Hiring and Leading Millennials<br /> <br /> Every twenty years or so a new generation of workers arrives. For many of us, we raised today’s Millennials or Generation Y. They are made up of the 22-40-year-old’s who number 79 million in the workforce; the largest segment.<br /> <br /> If we are to seed our industry with youth and grow our own, we must look at the Millennial Generation. We must understand how to integrate them and nurture them into our workforce.<br /> <br /> Each generation has its quirks. Gen Y is no different. Once you learn what moves and motivates them you’ll find it so much easier to accept and keep millennials motivated in your business culture. The lessons here works for all team members, but you’ll learn what really makes the Millennial tick and why they behave like they do.                                          RR 286: Robert ‘Dutch’ Silverstein from A & M Auto ServiceRR 286: Robert ‘Dutch’ Silverstein from A & M Auto ServiceRob “Dutch” Silverstein started A&M Auto Service, in Pineville, NC, over 19 years ago. He started working part-time out of a rented single bay in the back of a body shop. At that time, he was also a Captain for a major airline.

                                          Because aviation is a cyclical business: when things are good, the airline grows, more pilots are hired and your career advances so that you may move up in seniority and achieve advancement in rank and pay. When things go badly, the reverse is true: loss of rank, seniority, and pay. Then insecurity abounds; after all your job might be the next to be eliminated.

                                          He had a backup plan.

                                          Someone once told Dutch that to succeed in business, it was necessary to do something that you love to do; something that gave you a great deal of satisfaction, something that you did really well. For him, that left just two things; flying and working with his hands repairing cars. Ever since he was a boy, the Good Lord gave Dutch the ability of understanding and repairing things mechanical.

                                          He put in a lot of hours that is typical for anyone starting their business. Business was good and he invested all the proceeds back into the business, without drawing a salary, to buy diagnostic equipment. Dutch specialized in diagnostics because he loves the challenge of mastering vehicle systems of cars as they became more and more complex.

                                          As his business continued to grow, Dutch soon recognized the public’s need for an honest, integrity driven, low sales pressure repair facility. A shop that is motivated to educate each customer and address his/her automotive needs individually. One that is focused on doing the RIGHT thing, not some distant Corporate or Franchise Business Model idea of the right thing, but THE right thing for each customer.

                                          Talking Points:

                                          • There are problems in the industry with a poor reputation and customer trust.
                                            • Too focused on getting the sale; right now.

                                          • He would like to see eliminating commissioned technicians.
                                          • To create a bond, the customer gets introduced to the team and a tour of the facility.
                                          • Dutch stresses education with his customers. They need to understand and know about their vehicles and any necessary repair.
                                          • His Google reviews say: “He took the time, showed me things and didn’t make me feel like a dummy.”
                                          • The consumer becomes a customer. Once established a relationship they become a Client.
                                          • The root of anger is fear, pain, and frustration.
                                          • Consumers are not saving. Therefore there is no money for repairs.
                                          • He learned along the way to make integrity and honesty the most important part of his business. He says, “If you don’t operate with integrity, don’t operate at all.”
                                          • For many people, the car is an important part of their life. For some, they do not value the car except for basic transportation. Our car culture is diminishing.
                                          • He makes the sacrifices today for the blessings for tomorrow to help support his retirement and his handicapped son.
                                          • The public virtually doesn’t know what we do or what it takes to do what we do.
                                          • It will take money and sacrifice to change the motoring public’s image of the independent service professional.
                                            • People think of the greasy, Gomer and Goober mechanic.
                                            • We need to invest, all shops, in a campaign to change the image.

                                          • Make decisions on making customers for life. Not just a single transaction.
                                          • Diagnostic Labor Rate must make up for lost parts margin that would normally bill during that hour.
                                          • Become a customer advocate. Worry about their vehicle so it is safe and reliable. Believe in doing the right thing.

                                          A & M Auto Service WEBSITE

                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 30
                                          Years business ownership: 19
                                          Number of technicians: 2
                                          Number of service advisers: 1
                                          Number of bays: 7
                                          Number of lifts: 6
                                          Days open: Mon – Fri
                                          Technician training hours per year: 25-40
                                          Specialty or Something Unique: No commission pay structures. Ethics Driven Company
                                          Specialization: Diagnostics
                                          Other Certification: AAM
                                          SMS: NAPA Tracs
                                          Paperless: No
                                          Website provider: Go Daddy
                                          Performing hybrid repairs: Yes
                                          Biggest challenge:  Technician Shortage
                                          Philanthropy: Marine Corps League. Masons

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                           

                                           

                                           

                                          ]]>                                          Rob “Dutch” Silverstein started A&M Auto Service, in Pineville, NC, over 19 years ago. He started working part-time out of a rented single bay in the back of a body shop. At that time, he was also a Captain for a major airline.

                                          Because aviation is a cyclical business: when things are good, the airline grows, more pilots are hired and your career advances so that you may move up in seniority and achieve advancement in rank and pay. When things go badly, the reverse is true: loss of rank, seniority, and pay. Then insecurity abounds; after all your job might be the next to be eliminated.

                                          He had a backup plan.

                                          Someone once told Dutch that to succeed in business, it was necessary to do something that you love to do; something that gave you a great deal of satisfaction, something that you did really well. For him, that left just two things; flying and working with his hands repairing cars. Ever since he was a boy, the Good Lord gave Dutch the ability of understanding and repairing things mechanical.

                                          He put in a lot of hours that is typical for anyone starting their business. Business was good and he invested all the proceeds back into the business, without drawing a salary, to buy diagnostic equipment. Dutch specialized in diagnostics because he loves the challenge of mastering vehicle systems of cars as they became more and more complex.

                                          As his business continued to grow, Dutch soon recognized the public’s need for an honest, integrity driven, low sales pressure repair facility. A shop that is motivated to educate each customer and address his/her automotive needs individually. One that is focused on doing the RIGHT thing, not some distant Corporate or Franchise Business Model idea of the right thing, but THE right thing for each customer.

                                          Talking Points:

                                          • There are problems in the industry with a poor reputation and customer trust.
                                            • Too focused on getting the sale; right now.

                                          • He would like to see eliminating commissioned technicians.
                                          • To create a bond, the customer gets introduced to the team and a tour of the facility.
                                          • Dutch stresses education with his customers. They need to understand and know about their vehicles and any necessary repair.
                                          • His Google reviews say: “He took the time, showed me things and didn’t make me feel like a dummy.”
                                          • The consumer becomes a customer. Once established a relationship they become a Client.
                                          • The root of anger is fear, pain, and frustration.
                                          • Consumers are not saving. Therefore there is no money for repairs.
                                          • He learned along the way to make integrity and honesty the most important part of his business. He says, “If you don’t operate with integrity, don’t operate at all.”
                                          • For many people, the car is an important part of their life. For some, they do not value the car except for basic transportation. Our car culture is diminishing.
                                          • He makes the sacrifices today for the blessings for tomorrow to help support his retirement and his handicapped son.
                                          • The public virtually doesn’t know what we do or what it takes to do what we do.
                                          • It will take money and sacrifice to change the motoring public’s image of the independent service professional.
                                            • People think of the greasy, Gomer and Goober mechanic.
                                            • We need to invest, all shops, in a campaign to change the image.

                                          • Make decisions on making customers for life. Not just a single transaction.
                                          • Diagnostic Labor Rate must make up for lost parts margin that would normally bill during that hour.
                                          • Become a customer advocate. Worry about their vehicle so it is safe and reliable. Believe in doing the right thing.

                                          A & M Auto Service WEBSITE

                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 30
                                          Years business ownership: 19
                                          Number of technicians: 2
                                          Number of service advisers: 1
                                          Number of bays: 7
                                          Number of lifts: 6
                                          Days open: Mon – Fri
                                          Technician training hours per year: 25-40
                                          Specialty or Something Unique: No commission pay structures. Ethics Driven Company
                                          Specialization: Diagnostics
                                          Other Certification: AAM
                                          SMS: NAPA Tracs
                                          Paperless: No
                                          Website provider: Go Daddy
                                          Performing hybrid repairs: Yes
                                          Biggest challenge:  Technician Shortage
                                          Philanthropy: Marine Corps League. Masons

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12363Fri, 22 Dec 2017 04:45:32 -040044:38falsefullA Formula for Improving Reputation and Customer Trust<br /> <br /> Robert ‘Dutch’ Silverstein has owned A & M for 19 years and is passionate about building customers for life. This episode has a strong continuing message of trust and integrity. If you have customers for life, Dutch’s story will solidify your strategy, if you don’t have customers for life, Dutch’s passion will help you understand how you can build a consumer into a customer and then into a client.<br /> <br /> This episode showcases many powerful strategies, like customer education, the elimination of technician commissions, the important need to lift our industries image and reputation and that integrity and honesty is the only rule, if not he says, ‘Don’t Operate At All’.                                          RR 285: Ryan Blair – Blair AutomotiveRR 285: Ryan Blair – Blair AutomotiveRyan Blair is the owner of Blair Automotive and a partner in BMP Tuning in Dallas Texas. Blair Automotive is a 20,000 square foot, state of the art, Audi and VW service and performance facility.

                                          BMP Tuning is a leading nationwide European aftermarket parts distribution business and E-commerce platform.

                                          Ryan has 8 years of dealership experience as a Master Guild Audi Technician. He won the Audi Twin Cup National Technician challenge.

                                          Ryan has taken the amenities, employees, and equipment from the dealership and made them available in an independent environment.

                                          Ryan attended the Universal Technical Institute in Houston, Texas where he would graduate as one of the most decorated students the school had ever seen. With perfect attendance, Student of the Course, and the coveted Valedictorian award being among the many recognitions.

                                          Audi took an interest in Ryan and offered him a full scholarship to train at their hot weather testing facilities in Avondale Arizona. Ryan continued to impress as he graduated at the top of his Audi Academy class and began his career as a technician at Boardwalk Audi in Plano in 2007.

                                          Ryan became one of the youngest Master technicians in the industry by 2010 and was a top 20 finalist in the 2011 nationwide Audi Twin Cup technician challenge. Ryan developed efficiency techniques that allowed him to be the first technician to flag over 450 hours a month for an entire year, making him one of the most productive technicians in the Industry. Production is only a part of the equation and quality was what set Ryan apart as he maintained an almost perfect Customer Satisfaction Rating of 99%.

                                          In 2012 Ryan returned to the Twin Cup Challenge Finals and this time became national champion. Ryan was the number one ranked technician in the entire Southern Region and top five in the nation. Also in 2012, Ryan achieved the highest possible rank as he received his Master Guild certification under the new grueling Diagnostic Technician class guidelines.

                                          Combining his production techniques and world-class knowledge of Audi vehicles, Ryan set off in 2014 to provide an uncompromising, singular Audi service for the Dallas area with Blair Automotive. What started as a one bay, one-man operation in 2014 is now a 15 employee, 10 bay operation in their new state of the art facility in Addison Texas.

                                          Talking Points:

                                          • He likes to work with impossible goals.
                                          • Building a strong business culture starts with ‘Why’.
                                          • Current customer growth rate 40% in new facility since July 2017. They’ve created a dream shop.
                                            • Referral is #1 reason for growth.
                                            • The location has helped and is more convenient for his customers.
                                              • There are 50,000 potential customers within a 10 miles radius of this facility.

                                            • Reputation, quality of work and great reviews.
                                            • He is putting a lot of energy in online presence and social media.

                                          • He has stretched his costs beyond the current volume because he is investing in his growth and ability to handle the work.
                                          • Complimentary car washes, loaner cars are customer perks with a quality showroom with Netflix and expresso. Waiters grew when the facility was improved.
                                          • BMP Tuning is an in-house parts distribution business specializing in BMW, VW, and Audi performance parts. Brian owns a 50% stake in this business.
                                          • He’s put everything he owns into the business. He is totally leveraged.
                                          • He must update his business plan to even consider finding investors.
                                          • A business coach was a big move for his business.
                                          • He was running on autopilot and need to build policies and procedures on the business and created ownership among his team.
                                          • He is learning from his mistakes; a few big ones each year.

                                          All episodes Ryan is featured, HERE.

                                          Blair Automotive Website

                                          BMP Tuning Website

                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 12
                                          Years business ownership: 4
                                          Number of technicians: 5
                                          Number of service advisers: 2
                                          Number of bays: 12
                                          Number of lifts: 10
                                          Days open: Mon – Sat
                                          Annual estimated volume: $2M
                                          Labor Rate: $130
                                          Effective Labor Rate: $110
                                          ARO: $850
                                          Average Car Count: 65/week
                                          Gross Profit Margin: 45%
                                          Percent Repair vs Maintenance vs Other: 33% – 33% – 34%
                                          Technician training hours per year: 20
                                          Service adviser training hours per year: 40
                                          Specialty: Performance and aftermarket parts sales – BMP Tuning
                                          Specialization: Audi and VW
                                          Other Certifications: Master Guild Audi Technician
                                          SMS: Shopboss Pro
                                          Paperless: No
                                          DVI: Working on it
                                          Website provider: Kukui
                                          Primary supplier: World Pac
                                          Performing hybrid repairs: Yes
                                          Business Coach: Elite Worldwide
                                          Biggest challenges: Marketing

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                           

                                           

                                           

                                          ]]>                                          Ryan Blair is the owner of Blair Automotive and a partner in BMP Tuning in Dallas Texas. Blair Automotive is a 20,000 square foot, state of the art, Audi and VW service and performance facility.

                                          BMP Tuning is a leading nationwide European aftermarket parts distribution business and E-commerce platform.

                                          Ryan has 8 years of dealership experience as a Master Guild Audi Technician. He won the Audi Twin Cup National Technician challenge.

                                          Ryan has taken the amenities, employees, and equipment from the dealership and made them available in an independent environment.

                                          Ryan attended the Universal Technical Institute in Houston, Texas where he would graduate as one of the most decorated students the school had ever seen. With perfect attendance, Student of the Course, and the coveted Valedictorian award being among the many recognitions.

                                          Audi took an interest in Ryan and offered him a full scholarship to train at their hot weather testing facilities in Avondale Arizona. Ryan continued to impress as he graduated at the top of his Audi Academy class and began his career as a technician at Boardwalk Audi in Plano in 2007.

                                          Ryan became one of the youngest Master technicians in the industry by 2010 and was a top 20 finalist in the 2011 nationwide Audi Twin Cup technician challenge. Ryan developed efficiency techniques that allowed him to be the first technician to flag over 450 hours a month for an entire year, making him one of the most productive technicians in the Industry. Production is only a part of the equation and quality was what set Ryan apart as he maintained an almost perfect Customer Satisfaction Rating of 99%.

                                          In 2012 Ryan returned to the Twin Cup Challenge Finals and this time became national champion. Ryan was the number one ranked technician in the entire Southern Region and top five in the nation. Also in 2012, Ryan achieved the highest possible rank as he received his Master Guild certification under the new grueling Diagnostic Technician class guidelines.

                                          Combining his production techniques and world-class knowledge of Audi vehicles, Ryan set off in 2014 to provide an uncompromising, singular Audi service for the Dallas area with Blair Automotive. What started as a one bay, one-man operation in 2014 is now a 15 employee, 10 bay operation in their new state of the art facility in Addison Texas.

                                          Talking Points:

                                          • He likes to work with impossible goals.
                                          • Building a strong business culture starts with ‘Why’.
                                          • Current customer growth rate 40% in new facility since July 2017. They’ve created a dream shop.
                                            • Referral is #1 reason for growth.
                                            • The location has helped and is more convenient for his customers.
                                              • There are 50,000 potential customers within a 10 miles radius of this facility.

                                            • Reputation, quality of work and great reviews.
                                            • He is putting a lot of energy in online presence and social media.

                                          • He has stretched his costs beyond the current volume because he is investing in his growth and ability to handle the work.
                                          • Complimentary car washes, loaner cars are customer perks with a quality showroom with Netflix and expresso. Waiters grew when the facility was improved.
                                          • BMP Tuning is an in-house parts distribution business specializing in BMW, VW, and Audi performance parts. Brian owns a 50% stake in this business.
                                          • He’s put everything he owns into the business. He is totally leveraged.
                                          • He must update his business plan to even consider finding investors.
                                          • A business coach was a big move for his business.
                                          • He was running on autopilot and need to build policies and procedures on the business and created ownership among his team.
                                          • He is learning from his mistakes; a few big ones each year.

                                          All episodes Ryan is featured, HERE.

                                          Blair Automotive Website

                                          BMP Tuning Website

                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 12
                                          Years business ownership: 4
                                          Number of technicians: 5
                                          Number of service advisers: 2
                                          Number of bays: 12
                                          Number of lifts: 10
                                          Days open: Mon – Sat
                                          Annual estimated volume: $2M
                                          Labor Rate: $130
                                          Effective Labor Rate: $110
                                          ARO: $850
                                          Average Car Count: 65/week
                                          Gross Profit Margin: 45%
                                          Percent Repair vs Maintenance vs Other: 33% – 33% – 34%
                                          Technician training hours per year: 20
                                          Service adviser training hours per year: 40
                                          Specialty: Performance and aftermarket parts sales – BMP Tuning
                                          Specialization: Audi and VW
                                          Other Certifications: Master Guild Audi Technician
                                          SMS: Shopboss Pro
                                          Paperless: No
                                          DVI: Working on it
                                          Website provider: Kukui
                                          Primary supplier: World Pac
                                          Performing hybrid repairs: Yes
                                          Business Coach: Elite Worldwide
                                          Biggest challenges: Marketing

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email    Events    Speaking

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=12336Tue, 19 Dec 2017 04:30:55 -040047:23falsefullSuper Growth rate of 40% Has Its Challenges to Expense Control and Cash Flow.<br /> <br /> Ryan Blair of Blair Automotive is a highly honored Audi technician and worked at an Audi dealership for eight years before deciding to start his own Audi/VW specialty shop.<br /> <br /> As an independent, he has brought a high level of differentiation and a better than dealer experience to his customer. His new location was a perfect ground zero for his increased sales.<br /> <br /> We find Ryan with big growing pains and a huge scale up when he moved into his new 12 bay facility. He has no regrets to get the shop where it is and admits he stretched and has personally guaranteed his expansion. Ryan has the perfect outlook and is building a strong business long into the future.                                          RR 284: Women In Auto Care HonoreesRR 284: Women In Auto Care HonoreesIn the picture above is Carolyn Coquillette, Tammy Tecklenburg, Laura Soave and Jill Trotta.

                                          I believe you know of my affection for the Women In Auto Care organization. Ever since I attended my first conference I’ve come to value the work they do to connect, empower and mentor women in our auto care industry. And something you may not know their incredible work with educational scholarships … this year to the tune of $65,000. More on that inside the episode.

                                          2017 Honorees:

                                          “We are pleased to have the opportunity to celebrate three accomplished women who share a passion for the automotive industry, a drive for excellence and a mission to mentor the next generation,” said Tammy Tecklenburg, president, Women in Auto Care.

                                          Woman of the Year — Laura Soave, senior vice president, chief marketing and communications officer at Federal-Mogul Motorparts, who was chosen for her significant leadership and contributions to the auto care community throughout her career.

                                          Woman of Excellence — Jill Trotta, director of the automotive group at RepairPal Inc., for providing outstanding contributions to the auto care industry.

                                          Female Shop Owner of the Year — Carolyn Coquillette, owner and master technician of Luscious Garage in San Francisco, who was chosen for having a proven record of excellence in the automotive service industry.

                                          In this interview is Laura Soave, Jill Trotta and Women In Auto Care President Tammy Tecklenburg, the Vice-President of Global Sales and Marketing Operations for Spectrum Brands

                                          Women In Auto Care Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          In the picture above is Carolyn Coquillette, Tammy Tecklenburg, Laura Soave and Jill Trotta.

                                          I believe you know of my affection for the Women In Auto Care organization. Ever since I attended my first conference I’ve come to value the work they do to connect, empower and mentor women in our auto care industry. And something you may not know their incredible work with educational scholarships … this year to the tune of $65,000. More on that inside the episode.

                                          2017 Honorees:

                                          “We are pleased to have the opportunity to celebrate three accomplished women who share a passion for the automotive industry, a drive for excellence and a mission to mentor the next generation,” said Tammy Tecklenburg, president, Women in Auto Care.

                                          Woman of the Year — Laura Soave, senior vice president, chief marketing and communications officer at Federal-Mogul Motorparts, who was chosen for her significant leadership and contributions to the auto care community throughout her career.

                                          Woman of Excellence — Jill Trotta, director of the automotive group at RepairPal Inc., for providing outstanding contributions to the auto care industry.

                                          Female Shop Owner of the Year — Carolyn Coquillette, owner and master technician of Luscious Garage in San Francisco, who was chosen for having a proven record of excellence in the automotive service industry.

                                          In this interview is Laura Soave, Jill Trotta and Women In Auto Care President Tammy Tecklenburg, the Vice-President of Global Sales and Marketing Operations for Spectrum Brands

                                          Women In Auto Care Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=12268Fri, 15 Dec 2017 04:33:19 -040032:47falsefullWomen In Auto Care Honor Their Own.<br /> <br /> The 2017 Honors for Auto Care Woman of the Year Laura Soave, Senior Vice President, Chief Marketing and Communications Officer, Federal-Mogul Motorparts, Female Shop Owner of the Year, Carolyn Coquillette, owner of Luscious Garage in downtown San Francisco and Auto Care Woman of Excellence, Jill Trotta, the Director of Automotive Group at Repair Pal.<br /> <br /> The WIAC connect, empower and mentor women in our auto care industry. In 2017 they provided educational scholarships worth $65,000. More on that inside this fun and inspiring episode.                                          RR 283: Bob Rodriguez – Legacy Industry TrainerRR 283: Bob Rodriguez – Legacy Industry TrainerBob Rodriguez enjoyed working for a number of well-known Tier 1 and aftermarket companies (including Bosch, Lincoln Technical Institute, ASE, Mopar CAP and others). He started his career with Robert Bosch in Broadview IL in 1969.

                                          He networked with both Vo-Tech students and entry-level & in-service training providers around the country and chaired training committees for an alphabet soup of aftermarket associations.

                                          Rodriguez certified as an ASE Master Automobile Technician (CMAT), an Advanced Level Specialist (L1), a Light Diesel Vehicle specialist, an Alternate Fuels Technician (F1), and a Parts Specialist (P2). He even certified as a CNG Cylinder Inspector through CSA and earned certificates in alternative fuels, advanced automotive electronics, and OBD-II systems service.

                                          He now serves as an independent training and performance assessment consultant. His firm, Bob Rodriguez and Associates. Bob often asks, “Why?”  If he sees a problem and knows of a solution, he is not dissuaded by naysayers. He was once virtually “thrown off the stage” when advocating for a change of training practices.

                                          Bob has long believed in and sought the use of human performance appraisal, responsible and creative training design, and for new methods for delivering training content.

                                          Talking points:

                                          • His mom was responsible for him getting into the business.
                                          • He started with Bosch right out of college. He could speak German.
                                          • Bob discusses his tenure with Bosch and how he looked at training differently within the Bosch organization.
                                            • He wanted to do things differently than their current strategy.
                                            • He knew that they could teach entry-level technicians (Pre-Tech) with a self-paced training approach (1984).

                                          • He worked with the TTC and ATMC (ASIA) industry training groups
                                          • Alternative’s to the clinic.
                                            • Don’t cram everyone into a classroom.
                                            • Too many training departments were driven by sales.
                                            • He fought hard to implement training that was not driven by a sales pitch.
                                            • At Bosch they were training on basics before they ever came to a factory school.

                                          • Four levels of technical training or competence. The training must be targeted to the need of the individual.
                                            • Installer
                                            • Apprentice
                                            • Journeyman
                                            • Systems Technician

                                          • A day without learning is a wasted day.
                                          • Technical training should never include product selling.
                                          • You should ask yourself what will be the outcome from the training you will get.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Bob Rodriguez enjoyed working for a number of well-known Tier 1 and aftermarket companies (including Bosch, Lincoln Technical Institute, ASE, Mopar CAP and others). He started his career with Robert Bosch in Broadview IL in 1969.

                                          He networked with both Vo-Tech students and entry-level & in-service training providers around the country and chaired training committees for an alphabet soup of aftermarket associations.

                                          Rodriguez certified as an ASE Master Automobile Technician (CMAT), an Advanced Level Specialist (L1), a Light Diesel Vehicle specialist, an Alternate Fuels Technician (F1), and a Parts Specialist (P2). He even certified as a CNG Cylinder Inspector through CSA and earned certificates in alternative fuels, advanced automotive electronics, and OBD-II systems service.

                                          He now serves as an independent training and performance assessment consultant. His firm, Bob Rodriguez and Associates. Bob often asks, “Why?”  If he sees a problem and knows of a solution, he is not dissuaded by naysayers. He was once virtually “thrown off the stage” when advocating for a change of training practices.

                                          Bob has long believed in and sought the use of human performance appraisal, responsible and creative training design, and for new methods for delivering training content.

                                          Talking points:

                                          • His mom was responsible for him getting into the business.
                                          • He started with Bosch right out of college. He could speak German.
                                          • Bob discusses his tenure with Bosch and how he looked at training differently within the Bosch organization.
                                            • He wanted to do things differently than their current strategy.
                                            • He knew that they could teach entry-level technicians (Pre-Tech) with a self-paced training approach (1984).

                                          • He worked with the TTC and ATMC (ASIA) industry training groups
                                          • Alternative’s to the clinic.
                                            • Don’t cram everyone into a classroom.
                                            • Too many training departments were driven by sales.
                                            • He fought hard to implement training that was not driven by a sales pitch.
                                            • At Bosch they were training on basics before they ever came to a factory school.

                                          • Four levels of technical training or competence. The training must be targeted to the need of the individual.
                                            • Installer
                                            • Apprentice
                                            • Journeyman
                                            • Systems Technician

                                          • A day without learning is a wasted day.
                                          • Technical training should never include product selling.
                                          • You should ask yourself what will be the outcome from the training you will get.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=12248Tue, 12 Dec 2017 04:20:26 -040045:58falsefullBob Rodriguez is a legacy aftermarket professional who spent 18 years as a technical training instructor and the training manager at Robert Bosch in Broadview IL. Bob was instrumental in finding better ways to provide training that went beyond the 'beer and pretzels' evening offerings by some vendors at the time’.<br /> <br /> Bob drops a lot of names and organization he’s worked with and for. He’s worked for a number of well-known Tier 1 and aftermarket companies (including Bosch, Lincoln Technical Institute, ASE, Mopar CAP and others) and has chaired training committees for a wide-ranging group of aftermarket associations.                                          RR 282: Jennifer Maher from TechForce – Technician Shortage – Solution UpdateRR 282: Jennifer Maher from TechForce – Technician Shortage – Solution UpdateMeet Jennifer Maher, the CEO/Executive Director of TechForce Foundation, a nonprofit 501(c)(3) with the mission to champion students to and through their education and to pursue their career as professional technicians in the transportation industry.

                                          Jennifer Maher brings to TechForce a 25-year career in nonprofit management, strategic marketing, communications and corporate alliances, serving on the senior leadership team for Make-A-Wish America as its vice president marketing and corporate relations; national director of corporate relations for YMCA of the USA; associate director for The Nature Conservancy; sales manager for Marriott Corporation; and president of a cause-marketing consulting firm, The Cause Academy.

                                          There’s a tech shortage in the transportation industry.
                                          It doesn’t matter if you’re talking automotive, trucking, diesel, aftermarket, motorcycle, marine, collision repair…you name it…they’re all struggling to find trained, professional technicians.

                                          In Jennifers first episode #176 she lays out the base of TechForce and the Futur Tech Success Campaign.
                                          This episode is an update to the program and brings you the powerful metrics from the Beauru of Labor Statistics as to the number of technicians needed to fill the ranks in the next 10 years.

                                          Key Episode Talking Points:

                                          • The Technician Shortage, how do you fix the problem using the Tech Force Foundation?
                                          • The data is updated to see the gravity of the problem/solution.
                                            • Bureau of Labor Statistics had some wrong numbers in their last service. They now have a new methodology of how they calculate workforce demands.
                                            • A three-fold change (increase) in the demand for technicians
                                            • The real need is 75,900 demand over a ten year period.

                                          • Acronym Mentioned: CTE – Career and Technical Education.
                                          • Why does all this matter:
                                            • There is a real demand to put resources behind it.
                                            • There are many jobs that exist in the future and the numbers reflect it.
                                              • We need to be sure they are good paying jobs by running better operations.


                                          • We must collaborate to accomplish a positive force in the industry.
                                          • We do not have enough young people who want to enter the industry for a myriad of reasons.
                                            • We are a professional industry and that message needs to get through.

                                          • Mentoring, Speaking, Training Aids all needed.
                                          • Tech Force and the Future Tech Success Campaign will create a central resource.
                                            • Future Tech Success.org (Industry Resources)
                                              • Video’s showing opportunities and testimonials.

                                            • Where are grants and scholarships

                                          • A one-stop shop for parents and kids.
                                          • IHUB: Industry Hub
                                            • To collect all resources for the industry to help recruit and retain technicians.
                                            • Flyer’s, video’s
                                            • Tools to talk to parents, Gen X and Millennial

                                          • We need to be the solution to change America’s presentation of technicians.
                                            • It will be grassroots, granular and societal.
                                            • You must be involved. It is our problem.

                                          • Are the auto shop programs in our schools good?
                                            • How do we get them to be great?
                                            • Get involved ask the questions.
                                            • You must join a local advisory council.

                                          • How do we involve the afterschool clubs and school programs?
                                            • When the school bell rings how can we scale to support those programs.
                                            • Automotive badges for Boy Scouts and the Boys and Girls Clubs

                                          • Get into the database so we can start matchmaking. See link below.
                                          • Examples of feet on the ground:
                                            • Started in Phoenix.
                                              • Found 3,000 students in auto tech programs in both secondary and post-secondary.
                                              • Found a program with no instructor. Training aid an old Plymouth. A Very poor message being sent.
                                                • Connected and built a council
                                                • Many support partners did a makeover along with an instructor and built the program.

                                              • Key consistent message.
                                              • Get involved in your community with the advisory councils at automotive tech programs at the secondary and post-secondary shools.



                                          TechForce Foundation Website  (Get Involved)

                                          Future Tech Success Website

                                          FutureTech Success Campaign Site

                                          Email Jennifer Maher

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Meet Jennifer Maher, the CEO/Executive Director of TechForce Foundation, a nonprofit 501(c)(3) with the mission to champion students to and through their education and to pursue their career as professional technicians in the transportation industry.

                                          Jennifer Maher brings to TechForce a 25-year career in nonprofit management, strategic marketing, communications and corporate alliances, serving on the senior leadership team for Make-A-Wish America as its vice president marketing and corporate relations; national director of corporate relations for YMCA of the USA; associate director for The Nature Conservancy; sales manager for Marriott Corporation; and president of a cause-marketing consulting firm, The Cause Academy.

                                          There’s a tech shortage in the transportation industry.
                                          It doesn’t matter if you’re talking automotive, trucking, diesel, aftermarket, motorcycle, marine, collision repair…you name it…they’re all struggling to find trained, professional technicians.

                                          In Jennifers first episode #176 she lays out the base of TechForce and the Futur Tech Success Campaign.
                                          This episode is an update to the program and brings you the powerful metrics from the Beauru of Labor Statistics as to the number of technicians needed to fill the ranks in the next 10 years.

                                          Key Episode Talking Points:

                                          • The Technician Shortage, how do you fix the problem using the Tech Force Foundation?
                                          • The data is updated to see the gravity of the problem/solution.
                                            • Bureau of Labor Statistics had some wrong numbers in their last service. They now have a new methodology of how they calculate workforce demands.
                                            • A three-fold change (increase) in the demand for technicians
                                            • The real need is 75,900 demand over a ten year period.

                                          • Acronym Mentioned: CTE – Career and Technical Education.
                                          • Why does all this matter:
                                            • There is a real demand to put resources behind it.
                                            • There are many jobs that exist in the future and the numbers reflect it.
                                              • We need to be sure they are good paying jobs by running better operations.


                                          • We must collaborate to accomplish a positive force in the industry.
                                          • We do not have enough young people who want to enter the industry for a myriad of reasons.
                                            • We are a professional industry and that message needs to get through.

                                          • Mentoring, Speaking, Training Aids all needed.
                                          • Tech Force and the Future Tech Success Campaign will create a central resource.
                                            • Future Tech Success.org (Industry Resources)
                                              • Video’s showing opportunities and testimonials.

                                            • Where are grants and scholarships

                                          • A one-stop shop for parents and kids.
                                          • IHUB: Industry Hub
                                            • To collect all resources for the industry to help recruit and retain technicians.
                                            • Flyer’s, video’s
                                            • Tools to talk to parents, Gen X and Millennial

                                          • We need to be the solution to change America’s presentation of technicians.
                                            • It will be grassroots, granular and societal.
                                            • You must be involved. It is our problem.

                                          • Are the auto shop programs in our schools good?
                                            • How do we get them to be great?
                                            • Get involved ask the questions.
                                            • You must join a local advisory council.

                                          • How do we involve the afterschool clubs and school programs?
                                            • When the school bell rings how can we scale to support those programs.
                                            • Automotive badges for Boy Scouts and the Boys and Girls Clubs

                                          • Get into the database so we can start matchmaking. See link below.
                                          • Examples of feet on the ground:
                                            • Started in Phoenix.
                                              • Found 3,000 students in auto tech programs in both secondary and post-secondary.
                                              • Found a program with no instructor. Training aid an old Plymouth. A Very poor message being sent.
                                                • Connected and built a council
                                                • Many support partners did a makeover along with an instructor and built the program.

                                              • Key consistent message.
                                              • Get involved in your community with the advisory councils at automotive tech programs at the secondary and post-secondary shools.



                                          TechForce Foundation Website  (Get Involved)

                                          Future Tech Success Website

                                          FutureTech Success Campaign Site

                                          Email Jennifer Maher

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=12160Fri, 08 Dec 2017 04:35:59 -040037:57falsefullMoving Forward With a Solution to the Technician Shortage<br /> <br /> Jennifer Maher, CEO and Executive Director of Techforce Foundation in her second interview on the podcast brings you the important updates to the Future Tech Success Campaign.<br /> <br /> She outlines how you can help and explains the value of the iHUB repository of information, data and resources you will need to help at the grassroots level. <br /> <br /> Discover the outcome of the case study done in the Phoenix school system. Learn how due diligence on our education system will make waves for the future technicians that are in the education system now.<br /> <br /> All of us who earn our living in the aftermarket must get involved. Find important links to 'raise your hand' to help on the show notes page.                                          RR 281: Auto Care Impact Award- Four For The Future 2017RR 281: Auto Care Impact Award- Four For The Future 2017In the photo above Chris Pacey, Sarah Shelstrom, Katina Wall, and Kyle Byrne.

                                          The Auto Care Association’s 2017 Impact Award: Four for the Future,  annually honors four aftermarket professionals, age 40 or younger, who have made remarkable contributions to the auto care industry. The award was created in 2010 and is administered by the Auto Care Association Marketing and Communications Committee on behalf of the association, with support from the Young Auto Care Network Group (YANG).

                                          The 2017 honorees:

                                          Kyle Byrne, AAP, vice president, distribution, The Merrill Company, is passionate about the auto care industry. He is actively involved in YANG and has taken advantage of continuing education opportunities and networking. As part of the Merrill Company 90th anniversary celebration in April 2017, Byrne was instrumental in the creation and development of their parts distribution story.

                                          Chris Pacey, vice president and general manager, National Performance Warehouse, started in the auto care industry and his family business at age 13. He has been passionate and working in the industry ever since. During his tenure at the executive level, National Performance Warehouse has tripled in size. In addition to the growth of NPW, Pacey is active in the Automotive Warehouse Distributors Association (AWDA) and YANG.

                                          Sarah Shelstrom, director of media and public relations, Integrated Supply Network (ISN), is a very successful and active member of the industry. She is the Marketing Chair for Women in Auto Care, sits on the Tool and Equipment committee for the Auto Care Association and is a member of YANG.  In her 14 years serving the automotive aftermarket, she has made her mark on the T&E segment serving as publisher for two trade magazines and now consistently delivering sales growth through effective marketing campaigns with strategic vendor partners at ISN.

                                          Katina Wall, director of marketing, STP at Spectrum Brands, has driven innovation at the company. Recently, she executed a marketing campaign that drove three points of share growth and won a silver Effie Award for TV advertising. Wall’s love for the industry and technical experience make an impact both within and outside of her company.

                                          Talking Points:

                                          • May great job opportunities in the industry at all levels for every type of job.
                                          • Finding the right fit for the job is a challenge for these leaders.
                                          • There are so many opportunities in the industry that need to be exposed.
                                          • YANG has a mentor program.
                                          • All channels are changing because of new technologies and ways to do business.
                                            • You must figure out how to play in the new ‘space’.
                                            • Competition is changing form.

                                          • Drivers must become more tech savvy and new recruits to the industry must be all about tech.
                                          • Trends:
                                            • Keeping up to date on technology
                                            • Strength in relationships helps awareness of national and regional trends.
                                            • Aging vehicle population. Almost 12 years today.
                                            • New vehicle sales growth.
                                            • Big opportunity for aftermarket sales.


                                          About YANG
                                          The auto care industry’s dynamic and vibrant under-40 set finds its home with the Young Auto Care Network Group (YANG). YANG provides young auto care professionals in their twenties and thirties the opportunity to network with industry peers, enhance knowledge and improve leadership capabilities.

                                          The Young Auto Care Network was formed in January 2014 with a desire to help young professionals establish a circle of peers to grow with alongside their careers. YANG participants are future executive-level staffers of the auto care industry that see the value in establishing connections with other young professionals that will one day be business owners and key decision makers.

                                          Events of YANG include functions featuring industry leaders, professional development webinars, education seminars with guest speakers and networking events – all of which aim to build networks, professional development and career development.

                                          Autocare Website

                                          Yang Website

                                          About the Auto Care Association

                                          The Auto Care Association is a Bethesda, Md.-based association whose nearly 3,000 member companies represent approximately 150,000 independent businesses that manufacture, distribute and sell motor vehicle parts, accessories, tools, equipment, materials, supplies and perform vehicle service and repair. Visit www.autocare.org.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          In the photo above Chris Pacey, Sarah Shelstrom, Katina Wall, and Kyle Byrne.

                                          The Auto Care Association’s 2017 Impact Award: Four for the Future,  annually honors four aftermarket professionals, age 40 or younger, who have made remarkable contributions to the auto care industry. The award was created in 2010 and is administered by the Auto Care Association Marketing and Communications Committee on behalf of the association, with support from the Young Auto Care Network Group (YANG).

                                          The 2017 honorees:

                                          Kyle Byrne, AAP, vice president, distribution, The Merrill Company, is passionate about the auto care industry. He is actively involved in YANG and has taken advantage of continuing education opportunities and networking. As part of the Merrill Company 90th anniversary celebration in April 2017, Byrne was instrumental in the creation and development of their parts distribution story.

                                          Chris Pacey, vice president and general manager, National Performance Warehouse, started in the auto care industry and his family business at age 13. He has been passionate and working in the industry ever since. During his tenure at the executive level, National Performance Warehouse has tripled in size. In addition to the growth of NPW, Pacey is active in the Automotive Warehouse Distributors Association (AWDA) and YANG.

                                          Sarah Shelstrom, director of media and public relations, Integrated Supply Network (ISN), is a very successful and active member of the industry. She is the Marketing Chair for Women in Auto Care, sits on the Tool and Equipment committee for the Auto Care Association and is a member of YANG.  In her 14 years serving the automotive aftermarket, she has made her mark on the T&E segment serving as publisher for two trade magazines and now consistently delivering sales growth through effective marketing campaigns with strategic vendor partners at ISN.

                                          Katina Wall, director of marketing, STP at Spectrum Brands, has driven innovation at the company. Recently, she executed a marketing campaign that drove three points of share growth and won a silver Effie Award for TV advertising. Wall’s love for the industry and technical experience make an impact both within and outside of her company.

                                          Talking Points:

                                          • May great job opportunities in the industry at all levels for every type of job.
                                          • Finding the right fit for the job is a challenge for these leaders.
                                          • There are so many opportunities in the industry that need to be exposed.
                                          • YANG has a mentor program.
                                          • All channels are changing because of new technologies and ways to do business.
                                            • You must figure out how to play in the new ‘space’.
                                            • Competition is changing form.

                                          • Drivers must become more tech savvy and new recruits to the industry must be all about tech.
                                          • Trends:
                                            • Keeping up to date on technology
                                            • Strength in relationships helps awareness of national and regional trends.
                                            • Aging vehicle population. Almost 12 years today.
                                            • New vehicle sales growth.
                                            • Big opportunity for aftermarket sales.


                                          About YANG
                                          The auto care industry’s dynamic and vibrant under-40 set finds its home with the Young Auto Care Network Group (YANG). YANG provides young auto care professionals in their twenties and thirties the opportunity to network with industry peers, enhance knowledge and improve leadership capabilities.

                                          The Young Auto Care Network was formed in January 2014 with a desire to help young professionals establish a circle of peers to grow with alongside their careers. YANG participants are future executive-level staffers of the auto care industry that see the value in establishing connections with other young professionals that will one day be business owners and key decision makers.

                                          Events of YANG include functions featuring industry leaders, professional development webinars, education seminars with guest speakers and networking events – all of which aim to build networks, professional development and career development.

                                          Autocare Website

                                          Yang Website

                                          About the Auto Care Association

                                          The Auto Care Association is a Bethesda, Md.-based association whose nearly 3,000 member companies represent approximately 150,000 independent businesses that manufacture, distribute and sell motor vehicle parts, accessories, tools, equipment, materials, supplies and perform vehicle service and repair. Visit www.autocare.org.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=12131Tue, 05 Dec 2017 04:30:48 -040042:14falsefullImpact Award Honoree’s In 2017 Share Their Aftermarket Story.<br /> <br /> The Auto Care Association annually honors four aftermarket professionals, age 40 or younger, who have made remarkable contributions to the auto care industry. The Impact Award: Four for the Future, was created in 2010 and is administered by the Auto Care Association Marketing and Communications Committee.<br /> <br /> The 2017 award winners are Sarah Shelstrom from Integrated Supply Network, Katina Wall from STP at Spectrum Brands, Kyle Byrne from the Merrill Company and Chris Pacey from National Performance Warehouse. <br /> <br /> We talk about the impact of technology, the elephant in the room, insights, recruiting talent into the industry and the trends they see affecting the aftermarket.                                          RR 280: Eric Svedberg and Rex Cate from Automotive SpecialistsRR 280: Eric Svedberg and Rex Cate from Automotive SpecialistsIn the photo above Eric Svedberg and Rex Cate.

                                          Eric Svedberg from Automotive Specialists in Virginia Beach, VA joined Rex Cate, his ‘Grow Your Own‘ millennial technician, in the AAPEX 17 Studio. This is a wide-ranging interview on Eric’s training for Rex to bring him the support and education he needs to be a high-level diagnostician.

                                          This was a fun interview as we debunked the millennial stereotype and provide a blueprint for your own grow-your-own technician integration program.

                                          Eric is adding another shop and Rex will get more opportunities to expand his knowledge and experience.

                                          Talking points:

                                          • Rex had started to work for a Dealership right after he worked for Panera.
                                          • When Rex interviewed, he was impressed with Eric’s shop.
                                          • Eric set out to find a tech he can grow.
                                          • He found Rex in an unusual circumstance. You may never know when opportunity calls.
                                          • Rex is 24 years-old and has been with Eric for four years.
                                          • Eric says Rex is solid with brakes and mechanical
                                          • Working on drivability as his next frontier of training.
                                          • Eric looks at the big picture of the shop when it comes to a job he is qualified for.
                                          • Rex is training via videos, a minimum four hours a month, and most months he exceeds it. He does his training at home.
                                          • The shop’s “A” Tech is willing to show Rex how instead of just doing.
                                          • Eric believes you need to show your young technician a vision for their opportunities in your shop.
                                          • Rex is always looking at the big picture and thinking like a business owner.
                                          • Young people need to find their passion, their why and pursue what they love to do. Your intended career may not be what other people want for you.
                                          • To all millennials: Seek an interview. Your resume may not be strong but you need to get in front of the shop owner and show your maturity, drive, and passion to work in the industry.

                                          Eric Svedberg was featured in episode 167 HERE.

                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 30
                                          Years business ownership: 24
                                          Number of technicians: 3
                                          Number of service advisers: 1
                                          Number of lifts: 3
                                          Number of bays: 3
                                          Days open: Mon – Fri
                                          Annual estimated volume: $1,050M
                                          Percent Repair vs Maintenance vs Other: 50-40-10
                                          Technician training hours per year: 48
                                          Service adviser training hours per year: 12
                                          Specialty: We operate on a high efficiency based model
                                          Speialization: Asian and Domestic
                                          Association memberships: iATN
                                          ASE Certifications: ASE Master Tech
                                          SMS: Mitchell 1
                                          Paperless: No
                                          DVI: Bolt On
                                          Other Market Software: Service Intelligence
                                          Website provider: Kukui
                                          Primary supplier: World Pac
                                          Supplier marketing program: ACDelco
                                          Performing hybrid repairs: Yes
                                          Succession plan: Yes working on
                                          Biggest challenges: Tech shortage
                                          Business coach: Cecil Bullard, The Institute
                                          Entrepreneur hack: Spend as little time as possible discussing the repair and as much time as possible getting to know your customer and their life.
                                          Philanthropy: Local Childrens Hospital

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          In the photo above Eric Svedberg and Rex Cate.

                                          Eric Svedberg from Automotive Specialists in Virginia Beach, VA joined Rex Cate, his ‘Grow Your Own‘ millennial technician, in the AAPEX 17 Studio. This is a wide-ranging interview on Eric’s training for Rex to bring him the support and education he needs to be a high-level diagnostician.

                                          This was a fun interview as we debunked the millennial stereotype and provide a blueprint for your own grow-your-own technician integration program.

                                          Eric is adding another shop and Rex will get more opportunities to expand his knowledge and experience.

                                          Talking points:

                                          • Rex had started to work for a Dealership right after he worked for Panera.
                                          • When Rex interviewed, he was impressed with Eric’s shop.
                                          • Eric set out to find a tech he can grow.
                                          • He found Rex in an unusual circumstance. You may never know when opportunity calls.
                                          • Rex is 24 years-old and has been with Eric for four years.
                                          • Eric says Rex is solid with brakes and mechanical
                                          • Working on drivability as his next frontier of training.
                                          • Eric looks at the big picture of the shop when it comes to a job he is qualified for.
                                          • Rex is training via videos, a minimum four hours a month, and most months he exceeds it. He does his training at home.
                                          • The shop’s “A” Tech is willing to show Rex how instead of just doing.
                                          • Eric believes you need to show your young technician a vision for their opportunities in your shop.
                                          • Rex is always looking at the big picture and thinking like a business owner.
                                          • Young people need to find their passion, their why and pursue what they love to do. Your intended career may not be what other people want for you.
                                          • To all millennials: Seek an interview. Your resume may not be strong but you need to get in front of the shop owner and show your maturity, drive, and passion to work in the industry.

                                          Eric Svedberg was featured in episode 167 HERE.

                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 30
                                          Years business ownership: 24
                                          Number of technicians: 3
                                          Number of service advisers: 1
                                          Number of lifts: 3
                                          Number of bays: 3
                                          Days open: Mon – Fri
                                          Annual estimated volume: $1,050M
                                          Percent Repair vs Maintenance vs Other: 50-40-10
                                          Technician training hours per year: 48
                                          Service adviser training hours per year: 12
                                          Specialty: We operate on a high efficiency based model
                                          Speialization: Asian and Domestic
                                          Association memberships: iATN
                                          ASE Certifications: ASE Master Tech
                                          SMS: Mitchell 1
                                          Paperless: No
                                          DVI: Bolt On
                                          Other Market Software: Service Intelligence
                                          Website provider: Kukui
                                          Primary supplier: World Pac
                                          Supplier marketing program: ACDelco
                                          Performing hybrid repairs: Yes
                                          Succession plan: Yes working on
                                          Biggest challenges: Tech shortage
                                          Business coach: Cecil Bullard, The Institute
                                          Entrepreneur hack: Spend as little time as possible discussing the repair and as much time as possible getting to know your customer and their life.
                                          Philanthropy: Local Childrens Hospital

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=12108Fri, 01 Dec 2017 03:00:45 -040036:00falsefullShop Owner Shares His 'Grow Your Own' Technician Training Program<br /> <br /> Eric Svedberg from Automotive Specialists in Virginia Beach, VA is in the AAPEX 17 studio with his millennial technician Rex Cate. The conversation gets deep into the recruitment of Rex (he worked at Panara), his training program, his annual review, and how Eric is integrating Rex into his business.<br /> <br /> Now four years into the training program there are no regrets on either side. Rex says that there are many millennials like him out there looking for a chance.                                          RR 279: Wheat Ridge High School STEM Program – Auto Shop on SteroidsRR 279: Wheat Ridge High School STEM Program – Auto Shop on SteroidsIn the photo left to Right. Kevin McCoy, Teresa Kenison, TJ Arbuckle, Ian Clark, Ali Helton, Casey Kramer, Jacqueline Pedlow, Gabriella Cordova, and advisor Chuck Sprague.

                                          I want to thank Donny Seyfer, Executive Officer of NASTF and Charles Sprague for their support in making this interview possible.

                                          Where did the high school auto shop class go? Into the STEM program at Wheat Ridge High School.

                                          An exciting and refreshing look at how just one high school STEM program is making a difference that could one day engage students to join the automotive industry.

                                          The Wheat Ridge High School STEM program along with their University of Colorado Denver partner will be building two hydrogen fuel cell cars for the 2017-18 school year. One will once again be a Prototype vehicle along with an urban concept vehicle. They will both be powered by a hydrogen fuel cell.

                                          The competition, held annually in the Americas, Asia and Europe, provides a real-world environment for students to test vehicles they design and build themselves; with the goal of going the farthest distance using the least amount of energy. The Shell Eco-Marathon inspires young scientists and engineers to think about energy efficiency and offers them a platform to work on energy solutions in a practical manner.

                                           

                                          Wheat Ridge High School STEM is once again working towards having a Rover ready to compete in the NASA Human Exploration Rover Challenge in 2018! The competition will be held in Huntsville, Alabama on April 13th and 14th.

                                          They have submitted a model of a NASA Human Powered Rover that folds into a 5’ x 5’ x 5’ space. Drivers must prepare for the physical demands of the race. Peddle Power.

                                          They took second place in the NASA high school competition in 2017.

                                          Talking points:

                                          • Wheat Ridge High was contacted by the University of Colorado-Denver to build a joint program.
                                            • The challenge was to see if a college level senior design class would work at the high school if they had help from an instructor and support from the college. Permission was granted from the school Principal to put STEM on steroids.
                                            • STEM: Science | Technology | Engineering | Math

                                          • They started with 16 students and currently there are 80 students in the program.
                                          • Eight students were at AAPEX for their presentation at ASA-CARS.
                                          • They compete in the Shell Eco-Marathon against other colleges. Keep in mind this is high school STEM.
                                            • Competition is for fuel efficiency.
                                            • In 25 minutes you need to complete a 6-mile course.

                                          • The team has won twice in the last three years.
                                          • Carbon fiber is used for the body.
                                          • They have many divisions and special work teams that work on the project.
                                            • Design
                                            • Driver
                                            • Machining and metal working
                                            • Body, Gear, Electrical and Steering
                                            • Marketing to learn the business side
                                              • They get funds to make the project viable. $30K to $50K a year

                                            • Arduino
                                            • Media Department
                                              • All public facing on YouTube and Facebook


                                          • 2017-2018 the vehicle is an urban concept car
                                            • You must go through phases to qualify for the Shell Eco Challenge
                                            • You get specs from Shell.
                                            • This must be a street legal car.

                                          • After school and Saturdays are needed to get the project completed.

                                          Wheat Ridge High School Website

                                           


                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          In the photo left to Right. Kevin McCoy, Teresa Kenison, TJ Arbuckle, Ian Clark, Ali Helton, Casey Kramer, Jacqueline Pedlow, Gabriella Cordova, and advisor Chuck Sprague.

                                          I want to thank Donny Seyfer, Executive Officer of NASTF and Charles Sprague for their support in making this interview possible.

                                          Where did the high school auto shop class go? Into the STEM program at Wheat Ridge High School.

                                          An exciting and refreshing look at how just one high school STEM program is making a difference that could one day engage students to join the automotive industry.

                                          The Wheat Ridge High School STEM program along with their University of Colorado Denver partner will be building two hydrogen fuel cell cars for the 2017-18 school year. One will once again be a Prototype vehicle along with an urban concept vehicle. They will both be powered by a hydrogen fuel cell.

                                          The competition, held annually in the Americas, Asia and Europe, provides a real-world environment for students to test vehicles they design and build themselves; with the goal of going the farthest distance using the least amount of energy. The Shell Eco-Marathon inspires young scientists and engineers to think about energy efficiency and offers them a platform to work on energy solutions in a practical manner.

                                           

                                          Wheat Ridge High School STEM is once again working towards having a Rover ready to compete in the NASA Human Exploration Rover Challenge in 2018! The competition will be held in Huntsville, Alabama on April 13th and 14th.

                                          They have submitted a model of a NASA Human Powered Rover that folds into a 5’ x 5’ x 5’ space. Drivers must prepare for the physical demands of the race. Peddle Power.

                                          They took second place in the NASA high school competition in 2017.

                                          Talking points:

                                          • Wheat Ridge High was contacted by the University of Colorado-Denver to build a joint program.
                                            • The challenge was to see if a college level senior design class would work at the high school if they had help from an instructor and support from the college. Permission was granted from the school Principal to put STEM on steroids.
                                            • STEM: Science | Technology | Engineering | Math

                                          • They started with 16 students and currently there are 80 students in the program.
                                          • Eight students were at AAPEX for their presentation at ASA-CARS.
                                          • They compete in the Shell Eco-Marathon against other colleges. Keep in mind this is high school STEM.
                                            • Competition is for fuel efficiency.
                                            • In 25 minutes you need to complete a 6-mile course.

                                          • The team has won twice in the last three years.
                                          • Carbon fiber is used for the body.
                                          • They have many divisions and special work teams that work on the project.
                                            • Design
                                            • Driver
                                            • Machining and metal working
                                            • Body, Gear, Electrical and Steering
                                            • Marketing to learn the business side
                                              • They get funds to make the project viable. $30K to $50K a year

                                            • Arduino
                                            • Media Department
                                              • All public facing on YouTube and Facebook


                                          • 2017-2018 the vehicle is an urban concept car
                                            • You must go through phases to qualify for the Shell Eco Challenge
                                            • You get specs from Shell.
                                            • This must be a street legal car.

                                          • After school and Saturdays are needed to get the project completed.

                                          Wheat Ridge High School Website

                                           


                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=11099Tue, 28 Nov 2017 05:42:56 -040033:43falsefullWhere did high school auto shop class go? Into the STEM program at Wheat Ridge High School. <br /> <br /> A college-level program at the high school level is challenging 80 students to learn design, manufacturing, marketing, media, electrical, welding, fabrication with a competitive will to win as a collective team.<br /> <br /> An exciting a refreshing look at how just one high school STEM program is making a difference that could one day engage students to join the automotive industry. This group has won the challenge twice in the last three years.<br /> <br /> They are also working on a two-person NASA Mars vehicle that must fold up into a 5x5x5 foot space.                                          RR 278: Emerging Technology – How Will the Aftermarket Prepare – Service EDU @ AAPEX17RR 278: Emerging Technology – How Will the Aftermarket Prepare – Service EDU @ AAPEX17Pictured above Carm Capriotto, Ryan Clo, Dave Hobbs and Matt Fanslow.

                                          Bill Hanvey, CEO Auto Care asking a question of the panel. Carm Capriotto on right.

                                          Service EDU panel

                                          Ryan Clo is a nineteen-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth.

                                          Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry.

                                          Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH.

                                          Dave Hobbs – Automotive Training Instructor & Technical Writer

                                          Dave Hobbs’ automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana.  After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics.  Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.

                                          Dave Hobbs is currently the lead technical trainer and course developer for Delphi Product and Service Solutions.  In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society).

                                          Matt Fanslow is the diagnostic tech/shop manager for Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and a trainer.

                                          Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.  Matt teaches for PICO.

                                          You would have found Matt here at AAPEX in the Pico Technology booth as well as presenting at the AAPEX/AVI Mobility Park for Pico on using the relative compression test with a Pico Scope.

                                          Matt also does instructor lead training for Pico Technology, AES wave and ASA Midwest (Vision).  The Pico Technology gigs have him over the country, Canada, and Puerto Rico.

                                          Talking Points:

                                          • How the work we do will change in the next 10 years.
                                          • Is AC Just an Abbreviation for Air Conditioning?
                                          • Will shops will need, perhaps, a dedicated technician, specialty tools, calibration equipment to properly compete and repair our future cars?
                                          • What is the role of the owner as business models transform and becoming the CEO of your business is the buzz in management circles?
                                            • You need to be an analyst in your business.

                                          • Success in diagnostics often moves beyond the trouble code flowcharts by knowing how something works and why it failed. Why is this important?
                                          • Other industries are after our people, looking for their skillsets and often offering more in terms of salary and benefits. What can we do to slow that trend?
                                            • We must value ourselves.
                                            • Job satisfaction must be addressed.

                                          • How will the independent aftermarket shop, leverage emerging technology to add more value and compete against dealers and big-box stores?
                                          • Burn Out from owners and technicians is a fact of life. Any ideas on how to prevent it?
                                          • Will emerging technology thin the number of shops or will there be ways to keep just competent enough to squeak by?
                                          • Where is our training going to come from? Will training methods change? Will be going to OEM training?
                                          • Will Specialization be a big wave of the next decade?
                                          • How do we seed our industry with the special talent we will need to further the aftermarket and service the needs of our customers well into the future?

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Pictured above Carm Capriotto, Ryan Clo, Dave Hobbs and Matt Fanslow.

                                          Bill Hanvey, CEO Auto Care asking a question of the panel. Carm Capriotto on right.

                                          Service EDU panel

                                          Ryan Clo is a nineteen-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth.

                                          Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry.

                                          Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH.

                                          Dave Hobbs – Automotive Training Instructor & Technical Writer

                                          Dave Hobbs’ automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana.  After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics.  Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.

                                          Dave Hobbs is currently the lead technical trainer and course developer for Delphi Product and Service Solutions.  In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society).

                                          Matt Fanslow is the diagnostic tech/shop manager for Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and a trainer.

                                          Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.  Matt teaches for PICO.

                                          You would have found Matt here at AAPEX in the Pico Technology booth as well as presenting at the AAPEX/AVI Mobility Park for Pico on using the relative compression test with a Pico Scope.

                                          Matt also does instructor lead training for Pico Technology, AES wave and ASA Midwest (Vision).  The Pico Technology gigs have him over the country, Canada, and Puerto Rico.

                                          Talking Points:

                                          • How the work we do will change in the next 10 years.
                                          • Is AC Just an Abbreviation for Air Conditioning?
                                          • Will shops will need, perhaps, a dedicated technician, specialty tools, calibration equipment to properly compete and repair our future cars?
                                          • What is the role of the owner as business models transform and becoming the CEO of your business is the buzz in management circles?
                                            • You need to be an analyst in your business.

                                          • Success in diagnostics often moves beyond the trouble code flowcharts by knowing how something works and why it failed. Why is this important?
                                          • Other industries are after our people, looking for their skillsets and often offering more in terms of salary and benefits. What can we do to slow that trend?
                                            • We must value ourselves.
                                            • Job satisfaction must be addressed.

                                          • How will the independent aftermarket shop, leverage emerging technology to add more value and compete against dealers and big-box stores?
                                          • Burn Out from owners and technicians is a fact of life. Any ideas on how to prevent it?
                                          • Will emerging technology thin the number of shops or will there be ways to keep just competent enough to squeak by?
                                          • Where is our training going to come from? Will training methods change? Will be going to OEM training?
                                          • Will Specialization be a big wave of the next decade?
                                          • How do we seed our industry with the special talent we will need to further the aftermarket and service the needs of our customers well into the future?

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=11065Fri, 24 Nov 2017 05:49:03 -040057:28falsefullTrends, Current Issues and Outlooks On the Future of the Service Sector<br /> <br /> Shop owner Ryan Clo, Trainer Dave Hobbs and Diagnostician Matt Fanslow share their perspectives on the opportunities and challenges that make up the dynamic and changing aftermarket.<br /> <br /> Don’t miss the discussion on training, business models, technician pay, business culture, specialization, and the changing role of the shop owner.                                          RR 277: Andy Bizub from Midwest Performance CarsRR 277: Andy Bizub from Midwest Performance CarsAndy Bizub is a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of, and starting a turnaround. At bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession.

                                          He is married to Libby Bizub for 22 years and has three children, Billy (20), Claire (18), and Jack (14).

                                          Andy is planning his second location for 2018.

                                          Talking points:

                                          • 60% of business is Porsche plus Audio, Mercedes, BMW.
                                          • Andy was a customer of the shop before he purchased it.
                                            • He saw that the shop was not progressing, and he was winding down from a previous career and wanted to start another.

                                          • Spent 25 years trading commodities; agricultural futures. Spent 10 years as a broker and 15 years as a trader. It was a people business.
                                          • Relationships, ethics, people and trust became the strongest culture of the commodities business which was a seamless transition for him into becoming a service professional.
                                          • Be bought the business and had a rough first year. He worked hard to retain the trust of the customers and his people.
                                          • Andy’s second location to open at the end of 2017.
                                            • It will be a general Euro service center.
                                            • He got invited to open a shop in a luxury used car center.

                                          • He uses Uber and ride shares to get customers back home or to work.
                                          • Best entrepreneurial hack: Communication with his people.
                                            • Uses Slack, dual screen monitors. As many tools to efficiently do their job.

                                          • He enjoys the German car space and the tech, art and efficiency of that platform.
                                          • You must be progressive and forward thinking as an independent. You will survive.
                                          • Focus on your customer relationship. It is all about the customer. Relationships rule.
                                          • He enjoys his twenty group and he is learning from them.
                                          • Build on the foundation of your business culture. Pushing the rock in the same direction.
                                          • Andy is scaling his business to run without him. He will hire people smarter than he is.
                                          • Almost all successful people say they had a strong mentor or coach to help them along the way. His coach was and continues to be important to him.
                                          • People are your number one asset. Give them reasons to stay. There should never be a year that you make less money than the year before.
                                          • Training is very important to Andy. He prefers in-person training.
                                            • He sends one of his Porsche techs to CA to train with Tony Calas.

                                          • Customer perk is to wash every car. Cleaner than when it came in the shop.
                                          • He is a brand ambassador for the car companies by keeping people in their cars. Repair instead of buy new.
                                          • Networking opportunities in our industry are a very important tactics for every owner.

                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 3
                                          Years business ownership: 3
                                          Number of technicians: 5
                                          Number of lifts: 11
                                          Number of bays: 5
                                          Days open: Mon-Fri
                                          Annual estimated volume: $1.5M
                                          Percent Repair vs Maintenance vs Other: 45/40/15
                                          Technician training hours per year: 24
                                          Service adviser training hours per year: 32
                                          Specialty: Service all German makes, they primarily work on Porsche from brand new to vintage
                                          Something unique: A good percentage of our workflow are jobs that dealerships and other shops can't take on, either due to vehicle (like a Maxon Rollerskate) or the extensive work required (like a barnfind 1970 Porsche 911 that hadn't run in a decade).
                                          Association memberships: ASA
                                          SMS: Winworks
                                          Paperless: No
                                          DVI: Winworks Inspect
                                          Other software: Mechanic Advisor & Review Driver
                                          Business Coach: ATI
                                          Mastermind group: Yes
                                          Biggest challenges: Technician Shortage
                                          Anything else: We independent shops know more, do more and care more about our clients than anyone in the auto industry, and we need to let that light shine brigthly.
                                          Philanthropy: Annual food drive for the Greater Chicago Food Depositiory. A member of the 100 Club.

                                          Midwest Performance Cars Website

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Andy Bizub is a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of, and starting a turnaround. At bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession.

                                          He is married to Libby Bizub for 22 years and has three children, Billy (20), Claire (18), and Jack (14).

                                          Andy is planning his second location for 2018.

                                          Talking points:

                                          • 60% of business is Porsche plus Audio, Mercedes, BMW.
                                          • Andy was a customer of the shop before he purchased it.
                                            • He saw that the shop was not progressing, and he was winding down from a previous career and wanted to start another.

                                          • Spent 25 years trading commodities; agricultural futures. Spent 10 years as a broker and 15 years as a trader. It was a people business.
                                          • Relationships, ethics, people and trust became the strongest culture of the commodities business which was a seamless transition for him into becoming a service professional.
                                          • Be bought the business and had a rough first year. He worked hard to retain the trust of the customers and his people.
                                          • Andy’s second location to open at the end of 2017.
                                            • It will be a general Euro service center.
                                            • He got invited to open a shop in a luxury used car center.

                                          • He uses Uber and ride shares to get customers back home or to work.
                                          • Best entrepreneurial hack: Communication with his people.
                                            • Uses Slack, dual screen monitors. As many tools to efficiently do their job.

                                          • He enjoys the German car space and the tech, art and efficiency of that platform.
                                          • You must be progressive and forward thinking as an independent. You will survive.
                                          • Focus on your customer relationship. It is all about the customer. Relationships rule.
                                          • He enjoys his twenty group and he is learning from them.
                                          • Build on the foundation of your business culture. Pushing the rock in the same direction.
                                          • Andy is scaling his business to run without him. He will hire people smarter than he is.
                                          • Almost all successful people say they had a strong mentor or coach to help them along the way. His coach was and continues to be important to him.
                                          • People are your number one asset. Give them reasons to stay. There should never be a year that you make less money than the year before.
                                          • Training is very important to Andy. He prefers in-person training.
                                            • He sends one of his Porsche techs to CA to train with Tony Calas.

                                          • Customer perk is to wash every car. Cleaner than when it came in the shop.
                                          • He is a brand ambassador for the car companies by keeping people in their cars. Repair instead of buy new.
                                          • Networking opportunities in our industry are a very important tactics for every owner.

                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 3
                                          Years business ownership: 3
                                          Number of technicians: 5
                                          Number of lifts: 11
                                          Number of bays: 5
                                          Days open: Mon-Fri
                                          Annual estimated volume: $1.5M
                                          Percent Repair vs Maintenance vs Other: 45/40/15
                                          Technician training hours per year: 24
                                          Service adviser training hours per year: 32
                                          Specialty: Service all German makes, they primarily work on Porsche from brand new to vintage
                                          Something unique: A good percentage of our workflow are jobs that dealerships and other shops can't take on, either due to vehicle (like a Maxon Rollerskate) or the extensive work required (like a barnfind 1970 Porsche 911 that hadn't run in a decade).
                                          Association memberships: ASA
                                          SMS: Winworks
                                          Paperless: No
                                          DVI: Winworks Inspect
                                          Other software: Mechanic Advisor & Review Driver
                                          Business Coach: ATI
                                          Mastermind group: Yes
                                          Biggest challenges: Technician Shortage
                                          Anything else: We independent shops know more, do more and care more about our clients than anyone in the auto industry, and we need to let that light shine brigthly.
                                          Philanthropy: Annual food drive for the Greater Chicago Food Depositiory. A member of the 100 Club.

                                          Midwest Performance Cars Website

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=11019Tue, 21 Nov 2017 05:21:52 -040039:04falsefullThere Should Never Be A Year That You Don’t Make More Than The Year Before.<br /> <br /> Andy Bizub purchased Midwest Performance Cars in Chicago, IL after 25 years as a commodity trader. He was a customer of Midwest and needed a change in his career, so he purchased the Porsche, BMW, Audio specialist. <br /> <br /> His love of cars and his passion to build a growing successful business eclipsed his lack of experience in the industry. Andy shows that being a good CEO and leading your team to greatness is what it takes to be successful.<br /> <br /> Andy is the perfect example of taking a commitment to culture, relationships, leadership and problem solving and transforming a business that is adding its second branch.                                          RR 276: SPARK 2017 at AAPEXRR 276: SPARK 2017 at AAPEXPictured above left to right: Tyler McCartney, Nicholas Holton, Christopher Berry, Zach Rizo. These four Northwood University students were among ten students selected for the 2017 Spark Initiative. The ten are enrolled in collegiate aftermarket study programs. This is the fourth year of the program, courtesy of Multi Parts.

                                          SPARK IS A THREE-DAY INDUSTRY IMMERSION

                                          Three intense days showcase the global automotive aftermarket. SPARK programming combines large and small group gatherings, one-to-one meetings, guided tours, personal introductions and other engagement opportunities within AAPEX. SPARK places attendees side-by-side with the industry’s leadership and exposes them to all the opportunity that is the global automotive aftermarket.

                                          SPARK is an initiative of Multi Parts, a family-owned American company.

                                          Barry Cohn, Brian Cohn, Jeff Stankard from Multi Parts

                                          For nearly 30 years, Multi Parts has developed and manufactured aftermarket auto parts for full line co-manufacturers and their global brands.

                                           

                                          SPARK participants are students and Veterans interested in management, engineering, product development, cataloging, pricing, marketing, sales, logistics, legal, accounting and other core business activities of the automotive aftermarket, including finance, information technology and human resources.

                                          For more information on SPARK, contact Jeff Stankard at spark@multiparts.net

                                          SPARK Website HERE.

                                          In the interview:

                                          Tyler McCartney came to Northwood with the sole intent of working in the Automotive Aftermarket. He currently works as the business manager at a repair facility. He writes service, schedules, purchase’s parts, and pays the bills. Tyler knows that this experience has been great for him. He is currently looking to intern for a corporation this upcoming year. His plans would be to ultimately pursue the field of category management.

                                          Nicholas Holton is a senior at Northwood University. He will graduate with an aftermarket major. He currently works for Highway and Heavy parts in Coleman Michigan. Nick does content creation and shipping and receiving.

                                          Christopher Berry is a senior at Northwood University in the Automotive Aftermarket Management BBA program. He is enrolled in an accelerated four-year masters program and will be pursuing an MBA in Marketing following graduation.

                                          Due to the course-heavy nature of the program, Chris has limited aftermarket experience. However, he interned last year with HDMA and Eaton Corp at HDAW 2017 in January. He is currently seeking an internship for this upcoming summer. Chris has a strong passion for the aftermarket and wants to learn as much as he can about the industry.

                                          Zach Rizo is a senior at Northwood University majoring in automotive aftermarket management with a minor in marketing. He plans to pursue sales in either the automotive or heavy-duty aftermarket as a territory sales rep.  Zach enjoys the people side of the business and feels the way people treat each other from customer to competitor make the aftermarket a vibrant industry. That is why he will pursue this avenue.

                                          Zach is an avid sports fan and loves spending time with family and friends. Over the summer Zach completed his first sprint triathlon and plans to do more!

                                          Talking points:

                                          • The SPARK Multi-Parts program is lead by Barry Cohn, Chairman, Brian Cohn, President and Jeff Stankard, Vice President.
                                          • It is a once in a lifetime experience to be hearing and meeting with legacy industry professionals and meeting many of the industries leadership while walking a personal guided tour of the expo.
                                          • Getting an insider’s view of the industry. An unprecedented experience for the future of our industry.
                                          • Seeing the industry from a real-life level and situation.
                                          • Students of the industry must be encouraged to go to events like this and experience the business world.
                                            • The aftermarket is ready to help these students kick off their career.

                                          • The SPARK students found lifetime support from the executives they met. The doors have opened for them.
                                            • The group felt that everyone they met cared for them and their future.
                                            • A power networking opportunity.
                                            • They are all walking out of this experience with many new relationships and many opportunities to find a mentor.

                                          • The power and value of communication was a big take-a-way.
                                          • Biggest theme was; evolve or expire and die.
                                          • Always be curious. Never be satisfied.
                                          • The aftermarket won’t change. It is the world that will change. You must keep pace. (Larry Pavey)
                                          • The really successful people in the industry are humble and genuine.

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Pictured above left to right: Tyler McCartney, Nicholas Holton, Christopher Berry, Zach Rizo. These four Northwood University students were among ten students selected for the 2017 Spark Initiative. The ten are enrolled in collegiate aftermarket study programs. This is the fourth year of the program, courtesy of Multi Parts.

                                          SPARK IS A THREE-DAY INDUSTRY IMMERSION

                                          Three intense days showcase the global automotive aftermarket. SPARK programming combines large and small group gatherings, one-to-one meetings, guided tours, personal introductions and other engagement opportunities within AAPEX. SPARK places attendees side-by-side with the industry’s leadership and exposes them to all the opportunity that is the global automotive aftermarket.

                                          SPARK is an initiative of Multi Parts, a family-owned American company.

                                          Barry Cohn, Brian Cohn, Jeff Stankard from Multi Parts

                                          For nearly 30 years, Multi Parts has developed and manufactured aftermarket auto parts for full line co-manufacturers and their global brands.

                                           

                                          SPARK participants are students and Veterans interested in management, engineering, product development, cataloging, pricing, marketing, sales, logistics, legal, accounting and other core business activities of the automotive aftermarket, including finance, information technology and human resources.

                                          For more information on SPARK, contact Jeff Stankard at spark@multiparts.net

                                          SPARK Website HERE.

                                          In the interview:

                                          Tyler McCartney came to Northwood with the sole intent of working in the Automotive Aftermarket. He currently works as the business manager at a repair facility. He writes service, schedules, purchase’s parts, and pays the bills. Tyler knows that this experience has been great for him. He is currently looking to intern for a corporation this upcoming year. His plans would be to ultimately pursue the field of category management.

                                          Nicholas Holton is a senior at Northwood University. He will graduate with an aftermarket major. He currently works for Highway and Heavy parts in Coleman Michigan. Nick does content creation and shipping and receiving.

                                          Christopher Berry is a senior at Northwood University in the Automotive Aftermarket Management BBA program. He is enrolled in an accelerated four-year masters program and will be pursuing an MBA in Marketing following graduation.

                                          Due to the course-heavy nature of the program, Chris has limited aftermarket experience. However, he interned last year with HDMA and Eaton Corp at HDAW 2017 in January. He is currently seeking an internship for this upcoming summer. Chris has a strong passion for the aftermarket and wants to learn as much as he can about the industry.

                                          Zach Rizo is a senior at Northwood University majoring in automotive aftermarket management with a minor in marketing. He plans to pursue sales in either the automotive or heavy-duty aftermarket as a territory sales rep.  Zach enjoys the people side of the business and feels the way people treat each other from customer to competitor make the aftermarket a vibrant industry. That is why he will pursue this avenue.

                                          Zach is an avid sports fan and loves spending time with family and friends. Over the summer Zach completed his first sprint triathlon and plans to do more!

                                          Talking points:

                                          • The SPARK Multi-Parts program is lead by Barry Cohn, Chairman, Brian Cohn, President and Jeff Stankard, Vice President.
                                          • It is a once in a lifetime experience to be hearing and meeting with legacy industry professionals and meeting many of the industries leadership while walking a personal guided tour of the expo.
                                          • Getting an insider’s view of the industry. An unprecedented experience for the future of our industry.
                                          • Seeing the industry from a real-life level and situation.
                                          • Students of the industry must be encouraged to go to events like this and experience the business world.
                                            • The aftermarket is ready to help these students kick off their career.

                                          • The SPARK students found lifetime support from the executives they met. The doors have opened for them.
                                            • The group felt that everyone they met cared for them and their future.
                                            • A power networking opportunity.
                                            • They are all walking out of this experience with many new relationships and many opportunities to find a mentor.

                                          • The power and value of communication was a big take-a-way.
                                          • Biggest theme was; evolve or expire and die.
                                          • Always be curious. Never be satisfied.
                                          • The aftermarket won’t change. It is the world that will change. You must keep pace. (Larry Pavey)
                                          • The really successful people in the industry are humble and genuine.

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=10993Fri, 17 Nov 2017 05:14:26 -040032:32falsefullBuilding The Future. Three Intense Days Showcase The Global Automotive Aftermarket. <br /> <br /> Tyler McCartney, Nicholas Holton, Christopher Berry and Zach Rizo were four of the ten collegiate level students that were provided an unprecedented immersion into the aftermarket at the start of their careers, all because of SPARK.<br /> <br /> As the entire aftermarket faces the need for young talent to join our industry, this interview shows the power of the SPARK Program to showcase career opportunities. These students got to see the global aftermarket on display and understand the economic impact on our economy. <br /> <br /> Listen to the gems of wisdom from our future leaders.                                          RR 275: Chris Chesney – Sr. Director Customer Training – Carquest Technical InstituteRR 275: Chris Chesney – Sr. Director Customer Training – Carquest Technical InstituteAre You Committed to Be A Lifetime Learner In The Automotive Aftermarket? Learn Why It Must Be Your Most Important Goal.

                                          Chris Chesney grew up on a farm in North Central KS and was immersed in mechanical things early in his life. His mother died when Chris was 5, so he was his father’s primary helper. Chris was driving a tractor while pulling a feed wagon next to a field cutter when he was 6. He couldn’t reach the pedals so his dad would put the tractor in low gear and then give him the sign to hit the starter button and off they would go. Chris would gauge the speed of the cutter to allow him to fill the wagon. At the end of the row, his Dad gave him the sign and Chris shut off the tractor. His Dad would then turn the whole mess around and they’d go again.

                                          That same year was the moment that tied Chris to this industry and he remembers it like it was yesterday. He was standing in a Ben Franklin store in Natoma, KS and saw a Road & Track magazine on the rack with a picture of Phil Hill in a Ferrari F1 car and his heart jumped! From that moment to today Chris has been in love with the automobile and as a result of his passion he has been a member of the service industry since his first job, other than working on the farm, at Shorty’s Amoco in Stockton KS.

                                          Chesney held every position from tire buster to master technician, from service advisor to shop owner. He has been training technicians and shop owners for 30 years. Chris started his training business, DTEC, in Denver in 1994 where he trained over a thousand techs in the art of transient emissions diagnostics.

                                          Chris was consulted early on at the beginning of CARQUEST Technical Institute (CTI) and ultimately sold his business and moved to Raleigh NC to lead CTI. He still gets up every morning with the same passion he’s had since that day in Natoma because he says, this industry is made up of some of the finest people on this planet. They work so hard every day to service their customers and communities. Many are very successful, but many are not.

                                          Our industry is rapidly changing, and all members of our industry are stressed with the onslaught of technology, the aging workforce and shortage of skilled labor. Chris’s passion today continues to be leading the very best team of instructors and developers as he helps bring education solutions to the market.

                                          Chris made a commitment to get involved in helping bring the industry together in an effort to find long-term solutions to the issues we all face. He currently serves as Board Chair of the ASE Training Managers Council and a board member of the National Automotive Service Task Force where he works with his peers to create real solutions that our industry needs.

                                          Key Talking Points and Take-A-Ways:

                                          • In the early days, Chris had a design to be an engineer for one of the big three. But realized he loved working on cars.
                                          • He has a passion for how things work.
                                          • Chris would go to Indy with one of his mentors Harley Veers who served as the Bear team lead at the Indianapolis 500. He spent his days in gasoline alley with Harley. That was a big influence on Chris because he can’t get enough of technology.
                                            • He went with Harley to the first ever ASE test and realized then that the industry wanted to keep the government out of our business by certifying as an industry.

                                          • Chris was a Snap-On dealer and also worked for Sun Electric selling scopes.
                                          • In some classrooms today we do myth busting to explain the ‘truth’ and how things really work to help technicians with diagnostics strategies and success.
                                            • Getting to the truth today. Example.
                                              • A tier one engineering company builds an ADAS system for an OEM the code and the OEM.
                                              • The OEM may shortcut the system and does not implement the technology how the tier one supplier intended.
                                              • The relationship breaks apart. The tier one supplier says they will not support it. They are at odds with each other.
                                              • The truth lies with the tier one supplier who designed it. The OEM does not know how it operates or works, so their engineers need to figure out what to do.


                                          • You must commit to becoming a life-long learner.
                                          • We have brought the industry together with the NASTF meeting at Vision a few years ago. We must act to find solutions for:
                                            • Technician shortage.
                                            • Aging population of technicians.
                                            • Remodel vocational education and support them in any way we can.

                                          • Not one group can solve all the problems.
                                            • Chris wants to help model solutions and projects and illuminate to the industry what the possibilities can be.
                                              • To test concepts and ideas that provide the industry what the solutions would look like.


                                          • We will also have to grow our own instructors.

                                          Carquest Technical Insitute Website

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Are You Committed to Be A Lifetime Learner In The Automotive Aftermarket? Learn Why It Must Be Your Most Important Goal.

                                          Chris Chesney grew up on a farm in North Central KS and was immersed in mechanical things early in his life. His mother died when Chris was 5, so he was his father’s primary helper. Chris was driving a tractor while pulling a feed wagon next to a field cutter when he was 6. He couldn’t reach the pedals so his dad would put the tractor in low gear and then give him the sign to hit the starter button and off they would go. Chris would gauge the speed of the cutter to allow him to fill the wagon. At the end of the row, his Dad gave him the sign and Chris shut off the tractor. His Dad would then turn the whole mess around and they’d go again.

                                          That same year was the moment that tied Chris to this industry and he remembers it like it was yesterday. He was standing in a Ben Franklin store in Natoma, KS and saw a Road & Track magazine on the rack with a picture of Phil Hill in a Ferrari F1 car and his heart jumped! From that moment to today Chris has been in love with the automobile and as a result of his passion he has been a member of the service industry since his first job, other than working on the farm, at Shorty’s Amoco in Stockton KS.

                                          Chesney held every position from tire buster to master technician, from service advisor to shop owner. He has been training technicians and shop owners for 30 years. Chris started his training business, DTEC, in Denver in 1994 where he trained over a thousand techs in the art of transient emissions diagnostics.

                                          Chris was consulted early on at the beginning of CARQUEST Technical Institute (CTI) and ultimately sold his business and moved to Raleigh NC to lead CTI. He still gets up every morning with the same passion he’s had since that day in Natoma because he says, this industry is made up of some of the finest people on this planet. They work so hard every day to service their customers and communities. Many are very successful, but many are not.

                                          Our industry is rapidly changing, and all members of our industry are stressed with the onslaught of technology, the aging workforce and shortage of skilled labor. Chris’s passion today continues to be leading the very best team of instructors and developers as he helps bring education solutions to the market.

                                          Chris made a commitment to get involved in helping bring the industry together in an effort to find long-term solutions to the issues we all face. He currently serves as Board Chair of the ASE Training Managers Council and a board member of the National Automotive Service Task Force where he works with his peers to create real solutions that our industry needs.

                                          Key Talking Points and Take-A-Ways:

                                          • In the early days, Chris had a design to be an engineer for one of the big three. But realized he loved working on cars.
                                          • He has a passion for how things work.
                                          • Chris would go to Indy with one of his mentors Harley Veers who served as the Bear team lead at the Indianapolis 500. He spent his days in gasoline alley with Harley. That was a big influence on Chris because he can’t get enough of technology.
                                            • He went with Harley to the first ever ASE test and realized then that the industry wanted to keep the government out of our business by certifying as an industry.

                                          • Chris was a Snap-On dealer and also worked for Sun Electric selling scopes.
                                          • In some classrooms today we do myth busting to explain the ‘truth’ and how things really work to help technicians with diagnostics strategies and success.
                                            • Getting to the truth today. Example.
                                              • A tier one engineering company builds an ADAS system for an OEM the code and the OEM.
                                              • The OEM may shortcut the system and does not implement the technology how the tier one supplier intended.
                                              • The relationship breaks apart. The tier one supplier says they will not support it. They are at odds with each other.
                                              • The truth lies with the tier one supplier who designed it. The OEM does not know how it operates or works, so their engineers need to figure out what to do.


                                          • You must commit to becoming a life-long learner.
                                          • We have brought the industry together with the NASTF meeting at Vision a few years ago. We must act to find solutions for:
                                            • Technician shortage.
                                            • Aging population of technicians.
                                            • Remodel vocational education and support them in any way we can.

                                          • Not one group can solve all the problems.
                                            • Chris wants to help model solutions and projects and illuminate to the industry what the possibilities can be.
                                              • To test concepts and ideas that provide the industry what the solutions would look like.


                                          • We will also have to grow our own instructors.

                                          Carquest Technical Insitute Website

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=10945Tue, 14 Nov 2017 05:26:43 -040031:59falsefullAre You Committed to Be A Lifetime Learner In The Automotive Aftermarket? Learn Why It Must Be Your Most Important Goal.<br /> <br /> Chris Chesney is the Senior Director, Customer Training at the CARQUEST Technical Institute and explains that our great aftermarket has its best days ahead, however, the challenge is going to take many people, teams and organizations working together to formulate solutions as we prepare for the largest wave of technology and consolidation we’ve ever seen.<br /> <br /> Chris explains that all successful technicians and shop owners know …. that you must be committed to being a lifelong learner. If not … you’re in the wrong profession.                                          RR 274: Bill Hanvey and Bill Long / Co-Chair of AAPEX 2017RR 274: Bill Hanvey and Bill Long / Co-Chair of AAPEX 2017AAPEX is co-owned by the Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA), the light vehicle aftermarket division of the Motor & Equipment Manufacturers Association (MEMA).

                                          This interview took place at the Remarkable Results Radio Studio at AAPEX 2017, Tuesday, October 31st, 2017.

                                          Extended Bio’s:

                                          Bill Hanvey is president and CEO of the Auto Care Association. Before becoming president and CEO on Dec. 1, 2015, Hanvey served as senior vice president of the Automotive Aftermarket Suppliers Association (AASA) since 2012.

                                          At AASA, he managed their headquarters operations while advocating for North American parts manufacturers to the auto care industry, federal and state government agencies, and the business community. Hanvey has spent his entire 25+ year career in the aftermarket. After earning his bachelor’s in mass communications and PR at St. Bonaventure University, Hanvey began his career with extensive field sales experience and increasing management roles at Tenneco Automotive. Hanvey then became the marketing director, FleetPride, where he developed and executed a strategic marketing plan integrating 37 separately-owned companies into what is now the largest independent heavy duty parts distributor.

                                          Hanvey went on to become VP, marketing, Dorman Products, Inc., leading creative and data services, trade marketing and product communications, doubling sales of “OE dealer exclusive” parts, automotive hardware and brake parts sold under the Dorman brand. Hanvey then became VP, sales and marketing, Schaeffler Group USA, leading the North American aftermarket team while developing and implementing a new company strategic direction, transitioning its sales and product focus from co-man to direct sales.

                                          Hanvey served as chairman of the Auto Care Association Marketing andCommunications Committee from 2009-2012, and has participated in the “Be Car Care Aware” consumer education campaign. As staff liaison for the Brake Manufacturers Council, Hanvey worked with the Auto Care Association on the Memorandum of Understanding (MOU) with the Environmental Protection Agency (EPA) that seeks to reduce the content of copper in brake pads, and also coordinated with the association on the operation of the Automotive Specialty Products Alliance (ASPA).

                                          Bill Hanvey was awarded the Northwood University Educator of the Year Award in 2014, and served as keynote speaker at the 2012 and 2015 Alliance Annual Group meetings and the 2010 and 2014 Babcox Executive Forums. Hanvey served on the board of directors of the Automotive Communications Council in 2008, and participated in the Right Management Executive Training Program in 2011.

                                           

                                          Bill Long, MAAP, is President and Chief Operating Officer Automotive Aftermarket Suppliers Association (AASA), the light vehicle aftermarket division of the Motor & Equipment Manufacturers Association (MEMA).

                                          Bill Long joined AASA in July of 2012 as executive vice president and was named president and chief operating officer in November of 2012. In September of 2015 Bill was named Executive Vice President Government Affairs for MEMA in addition to his role as AASA president.

                                          Long is a respected and highly recognized industry leader with more than 30 years of light vehicle and heavy-duty aftermarket supplier experience. Before joining AASA in 2012, Long served as president of Long Strategies LLC and as managing partner of BC Partners LLC, providing business improvement strategies and marketing leadership services to the automotive aftermarket industry since October 2009. Prior to this, he served as executive vice president, North American Operations, Proliance International Inc., a market-leading heat exchange and temperature control manufacturer.

                                          Bill is most recognized for his 25 years at Echlin/Dana’s Engine Management Division, where he led the company’s NAPA Echlin and Borg-Warner business; Beck/Arnley WorldParts; Ristance wire and Cable; and Accel, Hurst and Mr. Gasket business units and brands.

                                          Long is well known in motorsports circles, where he served as a corporate officer for NASCAR in Daytona Beach and as a top executive for the IndyCar Series and the Indianapolis Motor Speedway, responsible for driving growth and relevance.

                                          Long currently serves on the board of the National Automotive Service Task Force (NASTF), the Northwood University Automotive Aftermarket Advisory Board and the Automotive Aftermarket Charitable Foundation Board. Long is also a past chairman of the National Car Care Council.

                                          Mr. Long was awarded the prestigious MEMA Triangle Award 1999 and Northwood University’s Automotive Aftermarket Management Education Award in 2000, both recognizing his work legislative and regulatory initiatives in educating federal lawmakers on issues concerning the industry’s access to vehicle on-board diagnostics and repair information, which has helped the suppliers and the industry in retaining the ability to participate on a level playing field.

                                           

                                          Bill Hanvey, Carm Capriotto and Bill Long (Photo courtesy of Scott Brown)

                                          Talking points:

                                          • AAPEX is a celebration of the evolution of the 100-year-old aftermarket.
                                          • What is the theme of AAPEX?  “You will grow your business.”
                                          • Primary Focus is to find new products/suppliers and learn.
                                          • Get a nugget of wisdom or two to help run your business more effectively.
                                            • AAPEX EDU, Mobility Park, Tech Talk.

                                          • Senior executive’s, who attend AAPEX, want to talk to the service professional.
                                          • Everyone competes on a daily basis but in whole everyone is wanting to help elevate the industry.
                                          • Mobility Park was new at AAPEX 2017.
                                            • Demonstrate the newest technology.

                                          • Shop owners get firsthand experience in terms of new diagnostic procedures and tools.
                                          • Demonstrating electric vehicles.
                                          • Many high-tech systems on vehicles today are being developed by many of the manufacturers on display at AAPEX.
                                          • The aftermarket is a high-tech industry now.
                                            • 6 Million Jobs (Auto Care 2018 Digital Factbook).
                                            • $381 Billion dollar industry (source Auto Care, AASA Channel Forecast Model).
                                            • Third in GDP behind health care and construction.
                                            • 278.6 million registered motor vehicles in the US (source IHS Markit).
                                            • 218.1M licensed drivers in the US (source IHS Markit).
                                            • 11.7 years average age of light vehicles in use (source IHS Markit).
                                            • 59 M vehicles in the 6-10 year old ‘sweet spot’ (source IHS Markit).
                                            • 3.2 trillion miles Americans drove in 2016. A record. (source US DOT/Federal Highway Admin).
                                            • 535,508 individual business in the auto care industry (source Auto Care Factbook).
                                            • Vehicles in operation will increase by 10.4% by 2021 (source IHS Markit).

                                            • 2/3 of people will drive their vehicle until the day it quits (source AutoMD).

                                          • Auto Care Industry is a viable technological industry.
                                          • New products unveiled to the marketplace for the first time is a highlight at AAPEX.
                                          • Service Professional Focus
                                            • Service EDU.
                                            • With their research, AAPEX discovered the type of training that was needed for service professionals.

                                          • Social Media has supported the buzz at AAPEX 2017
                                          • Teams that are responsible for AAPEX are motivated, work well together and are not afraid to do new things.

                                          AAPEX Website

                                          AAPEX is co-owned by the Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA), the light vehicle aftermarket division of the Motor & Equipment Manufacturers Association (MEMA).

                                          This interview took place at the Remarkable Results Radio Studio at AAPEX 2017, Tuesday, October 31st, 2017.

                                          Extended Bio’s:

                                          Bill Hanvey is president and CEO of the Auto Care Association. Before becoming president and CEO on Dec. 1, 2015, Hanvey served as senior vice president of the Automotive Aftermarket Suppliers Association (AASA) since 2012.

                                          At AASA, he managed their headquarters operations while advocating for North American parts manufacturers to the auto care industry, federal and state government agencies, and the business community. Hanvey has spent his entire 25+ year career in the aftermarket. After earning his bachelor’s in mass communications and PR at St. Bonaventure University, Hanvey began his career with extensive field sales experience and increasing management roles at Tenneco Automotive. Hanvey then became the marketing director, FleetPride, where he developed and executed a strategic marketing plan integrating 37 separately-owned companies into what is now the largest independent heavy duty parts distributor.

                                          Hanvey went on to become VP, marketing, Dorman Products, Inc., leading creative and data services, trade marketing and product communications, doubling sales of “OE dealer exclusive” parts, automotive hardware and brake parts sold under the Dorman brand. Hanvey then became VP, sales and marketing, Schaeffler Group USA, leading the North American aftermarket team while developing and implementing a new company strategic direction, transitioning its sales and product focus from co-man to direct sales.

                                          Hanvey served as chairman of the Auto Care Association Marketing andCommunications Committee from 2009-2012, and has participated in the “Be Car Care Aware” consumer education campaign. As staff liaison for the Brake Manufacturers Council, Hanvey worked with the Auto Care Association on the Memorandum of Understanding (MOU) with the Environmental Protection Agency (EPA) that seeks to reduce the content of copper in brake pads, and also coordinated with the association on the operation of the Automotive Specialty Products Alliance (ASPA).

                                          Bill Hanvey was awarded the Northwood University Educator of the Year Award in 2014, and served as keynote speaker at the 2012 and 2015 Alliance Annual Group meetings and the 2010 and 2014 Babcox Executive Forums. Hanvey served on the board of directors of the Automotive Communications Council in 2008, and participated in the Right Management Executive Training Program in 2011.

                                           

                                          Bill Long, MAAP, is President and Chief Operating Officer Automotive Aftermarket Suppliers Association (AASA), the light vehicle aftermarket division of the Motor & Equipment Manufacturers Association (MEMA).

                                          Bill Long joined AASA in July of 2012 as executive vice president and was named president and chief operating officer in November of 2012. In September of 2015 Bill was named Executive Vice President Government Affairs for MEMA in addition to his role as AASA president.

                                          Long is a respected and highly recognized industry leader with more than 30 years of light vehicle and heavy-duty aftermarket supplier experience. Before joining AASA in 2012, Long served as president of Long Strategies LLC and as managing partner of BC Partners LLC, providing business improvement strategies and marketing leadership services to the automotive aftermarket industry since October 2009. Prior to this, he served as executive vice president, North American Operations, Proliance International Inc., a market-leading heat exchange and temperature control manufacturer.

                                          Bill is most recognized for his 25 years at Echlin/Dana’s Engine Management Division, where he led the company’s NAPA Echlin and Borg-Warner business; Beck/Arnley WorldParts; Ristance wire and Cable; and Accel, Hurst and Mr. Gasket business units and brands.

                                          Long is well known in motorsports circles, where he served as a corporate officer for NASCAR in Daytona Beach and as a top executive for the IndyCar Series and the Indianapolis Motor Speedway, responsible for driving growth and relevance.

                                          Long currently serves on the board of the National Automotive Service Task Force (NASTF), the Northwood University Automotive Aftermarket Advisory Board and the Automotive Aftermarket Charitable Foundation Board. Long is also a past chairman of the National Car Care Council.

                                          Mr. Long was awarded the prestigious MEMA Triangle Award 1999 and Northwood University’s Automotive Aftermarket Management Education Award in 2000, both recognizing his work legislative and regulatory initiatives in educating federal lawmakers on issues concerning the industry’s access to vehicle on-board diagnostics and repair information, which has helped the suppliers and the industry in retaining the ability to participate on a level playing field.

                                           

                                          Bill Hanvey, Carm Capriotto and Bill Long (Photo courtesy of Scott Brown)

                                          Talking points:

                                          • AAPEX is a celebration of the evolution of the 100-year-old aftermarket.
                                          • What is the theme of AAPEX?  “You will grow your business.”
                                          • Primary Focus is to find new products/suppliers and learn.
                                          • Get a nugget of wisdom or two to help run your business more effectively.
                                            • AAPEX EDU, Mobility Park, Tech Talk.

                                          • Senior executive’s, who attend AAPEX, want to talk to the service professional.
                                          • Everyone competes on a daily basis but in whole everyone is wanting to help elevate the industry.
                                          • Mobility Park was new at AAPEX 2017.
                                            • Demonstrate the newest technology.

                                          • Shop owners get firsthand experience in terms of new diagnostic procedures and tools.
                                          • Demonstrating electric vehicles.
                                          • Many high-tech systems on vehicles today are being developed by many of the manufacturers on display at AAPEX.
                                          • The aftermarket is a high-tech industry now.
                                            • 6 Million Jobs (Auto Care 2018 Digital Factbook).
                                            • $381 Billion dollar industry (source Auto Care, AASA Channel Forecast Model).
                                            • Third in GDP behind health care and construction.
                                            • 278.6 million registered motor vehicles in the US (source IHS Markit).
                                            • 218.1M licensed drivers in the US (source IHS Markit).
                                            • 11.7 years average age of light vehicles in use (source IHS Markit).
                                            • 59 M vehicles in the 6-10 year old ‘sweet spot’ (source IHS Markit).
                                            • 3.2 trillion miles Americans drove in 2016. A record. (source US DOT/Federal Highway Admin).
                                            • 535,508 individual business in the auto care industry (source Auto Care Factbook).
                                            • Vehicles in operation will increase by 10.4% by 2021 (source IHS Markit).

                                            • 2/3 of people will drive their vehicle until the day it quits (source AutoMD).

                                          • Auto Care Industry is a viable technological industry.
                                          • New products unveiled to the marketplace for the first time is a highlight at AAPEX.
                                          • Service Professional Focus
                                            • Service EDU.
                                            • With their research, AAPEX discovered the type of training that was needed for service professionals.

                                          • Social Media has supported the buzz at AAPEX 2017
                                          • Teams that are responsible for AAPEX are motivated, work well together and are not afraid to do new things.

                                          AAPEX Website

                                          Auto Care Website

                                          AASA Website

                                          Remarkable Results Radio AAPEX Page

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>https://remarkableresults.biz/?p=10906Fri, 10 Nov 2017 05:30:53 -040025:59falsefullAAPEX Co-Chairs Share the Educational Value and Networking Power of this Premier Global Event<br /> <br /> AAPEX is co-owned by The Auto Care Association and Automotive Aftermarket Suppliers Association (AASA). Bill Hanvey is president and CEO of Auto Care and Bill Long, AAP is president and COO of AASA. <br /> <br /> You’ll hear about the evolution in education for the service professional and the highlights for diagnostics training and technology for 2017. Bill and Bill share many of the reasons to attend AAPEX and their strategies to keep pushing the technology envelope since we are now a technology industry.<br /> <br /> Mobility park and ServiceEDU are discussed along with a few behind the scenes stories that will give you a high appreciation for the enormity of this project. This is the Expo and Conference not to be missed each year.                                          RR 273: Technician Round Table Part 3 -Heipp – Landry -FanslowRR 273: Technician Round Table Part 3 -Heipp – Landry -FanslowPictured above Bob Heipp, Peter Landry and Matt Fanslow

                                          Previous roundtable discussions:

                                          • Part 1 (206) go HERE.
                                          • Part 2 (230) go HERE.

                                          The PANEL:

                                          Peter Landry, Bob Heipp, Matt Fanslow at Vision KC 2017.

                                          Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                                          Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                                          Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                                          Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

                                          Matt Fanslow and Carm Capriotto

                                          Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                                          Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives of diagnostic testing.  This spurred a quest for learning.

                                          Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview and the roundtables HERE.

                                          Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him to form Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area. He recently sold his business to Mobile Auto Solutions and now works for MAS.  Hear Peter’s interviews HERE.

                                          Here are talking points from the interview:

                                          • Bob Heipp recently wrote an article for ABRN.
                                          • Matt was recently interviewed in a roundtable format with Motor Age.
                                          • Fanslow is very outspoken about technician pay, benefits and training.
                                          • Not enough techs are willing to invest in themselves so why would the owner invest in them.
                                            • If you have pride you will find a way to get training.
                                            • There are no other industries like the automotive that doesn’t pay 100% for their people’s training.

                                          • Shop owners deserve to get paid for diagnostic time that affords them the monies for training and equipment.
                                            • We must value ourselves to our clients.

                                          • What about mandatory technician certification?
                                            • Fanslow: Torn by it.
                                            • Heipp: Who will carry the stick? It would be a waste of time if there is no enforcement.
                                              • He is 100% on board if it gets figured out.


                                          • Tech Shortage?
                                            • We have a shortage of competency.
                                            • We have an abundance of incompetency.

                                          • Massive problem with techs and shops is to realize they need training.
                                          • Good training gives you a thought process that will transfer to other things.
                                          • In 2017 Bob’s entire work team went to Vision as a group.
                                            • The owner should invest in you and you should invest in you.
                                              • You’ll get more out of it.


                                          • There are 15,040 techs employed in Chicago land.
                                            • Automotive seminars have 6 training centers in Chicago that get 40-50 guys per session.
                                            • The CAN conference (Chicago Area) has about 200 people show up.
                                            • Question: Why wasn’t there three hotels full of industry technicians to attend free training at Automechanika.

                                          • Landry: Show me why I should go to training?
                                          • Leon Anderson episode demonstrates a great learning culture. Listen HERE.
                                          • Find a way and a means to get to training.
                                            • Share a room.
                                            • Stretch yourself. Take courses you may not normally take.

                                          • Many techs without their owners support, find a way to get to training.
                                          • Calibration of new ADAS systems.
                                            • Challenges exist
                                            • Cost of equipment is high
                                            • Windshield replacement critical to have the OE glass
                                            • OE’s are making the rules on calibration.

                                          • Idea: License training and trainers.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Pictured above Bob Heipp, Peter Landry and Matt Fanslow

                                          Previous roundtable discussions:

                                          • Part 1 (206) go HERE.
                                          • Part 2 (230) go HERE.

                                          The PANEL:

                                          Peter Landry, Bob Heipp, Matt Fanslow at Vision KC 2017.

                                          Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                                          Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

                                          Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                                          Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

                                          Matt Fanslow and Carm Capriotto

                                          Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                                          Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives of diagnostic testing.  This spurred a quest for learning.

                                          Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview and the roundtables HERE.

                                          Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him to form Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area. He recently sold his business to Mobile Auto Solutions and now works for MAS.  Hear Peter’s interviews HERE.

                                          Here are talking points from the interview:

                                          • Bob Heipp recently wrote an article for ABRN.
                                          • Matt was recently interviewed in a roundtable format with Motor Age.
                                          • Fanslow is very outspoken about technician pay, benefits and training.
                                          • Not enough techs are willing to invest in themselves so why would the owner invest in them.
                                            • If you have pride you will find a way to get training.
                                            • There are no other industries like the automotive that doesn’t pay 100% for their people’s training.

                                          • Shop owners deserve to get paid for diagnostic time that affords them the monies for training and equipment.
                                            • We must value ourselves to our clients.

                                          • What about mandatory technician certification?
                                            • Fanslow: Torn by it.
                                            • Heipp: Who will carry the stick? It would be a waste of time if there is no enforcement.
                                              • He is 100% on board if it gets figured out.


                                          • Tech Shortage?
                                            • We have a shortage of competency.
                                            • We have an abundance of incompetency.

                                          • Massive problem with techs and shops is to realize they need training.
                                          • Good training gives you a thought process that will transfer to other things.
                                          • In 2017 Bob’s entire work team went to Vision as a group.
                                            • The owner should invest in you and you should invest in you.
                                              • You’ll get more out of it.


                                          • There are 15,040 techs employed in Chicago land.
                                            • Automotive seminars have 6 training centers in Chicago that get 40-50 guys per session.
                                            • The CAN conference (Chicago Area) has about 200 people show up.
                                            • Question: Why wasn’t there three hotels full of industry technicians to attend free training at Automechanika.

                                          • Landry: Show me why I should go to training?
                                          • Leon Anderson episode demonstrates a great learning culture. Listen HERE.
                                          • Find a way and a means to get to training.
                                            • Share a room.
                                            • Stretch yourself. Take courses you may not normally take.

                                          • Many techs without their owners support, find a way to get to training.
                                          • Calibration of new ADAS systems.
                                            • Challenges exist
                                            • Cost of equipment is high
                                            • Windshield replacement critical to have the OE glass
                                            • OE’s are making the rules on calibration.

                                          • Idea: License training and trainers.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=10878Tue, 07 Nov 2017 05:29:56 -040052:06falsefullWide Open Discussion from Three Aftermarket Technicians on Technician Pay, Benefits, Training and MORE!<br /> <br /> Matt Fanslow, Bob Heipp and Peter Landry openly discuss some very hot and touchy subjects that effects all aftermarketer’s. <br /> <br /> Besides technician pay and benefits, other talking points cover the commitment to forever training, getting paid for diagnostic time, ADAS, mandatory technician certification, their view of the technician shortage, and is there enough GOOD training available.<br /> <br /> This discussion is not without its very strong perspectives that will challenge thinking and maybe convert an outlier.                                          RR 272: Marcus Marchegger from Capital AutomotiveRR 272: Marcus Marchegger from Capital AutomotiveAfter attending UC Davis, Marcus worked for a top-rated independent repair shop in Napa, California, for 7 years. He worked his way up from shop assistant to service manager and learned the service side of the auto repair business.

                                          He left the automotive field and ran a successful mortgage business in California and Nevada for many years. He thought his auto repair days were behind him after moving to Carson City with his wife and two kids in 2006. He was unable to find a dealership or independent shop that lived up to his expectations.

                                          In December of 2008, he heard that Capitol Automotive was for sale. On a whim, he looked at the shop, and it was purchased and running under his leadership within 30 days. It wasn’t a well run operation and he shares his start-up story.

                                          In his spare time, Marcus enjoys cycling, anything involving the Sierra Nevada, and shuttling teenagers to various sport and school activities.

                                          Talking points:

                                          • Started sweeping floors in a shop in NAPA, CA after college and became the manager of the shop
                                          • Found a shop in their town, a going concern that needs a bunch of TLC
                                            • The shop was next to the state capitol building.
                                            • The purchase was during the tough times of the 2008 recession.
                                            • His wife became his partner.

                                          • A big regret; he would have hired his business coach sooner than he did.
                                            • Joined Elite Worldwide, never regretted the decision.

                                          • Mentioned in the interview: Frank Scandura and Jim Murphy. See links below.
                                          • He is passionate about helping people.
                                            • His desire to service drove him to get into the business.

                                          • His team is great at building relationships.
                                          • Marcus is working to grow the maintenance share of the companies volume that is currently at 40%.
                                          • Telematics and ODBII. He is looking for a company to bring him a unit that builds relationships with his customers. He’s not seen a unit that will do what he would like.
                                          • He asks people a lot of questions that help establish the why of his business.
                                          • He’s not in the tire business. He explains why.
                                          • Marcus recently moved to a tiered flat rate system for his techs.
                                          •  He is looking to change behavior. He has a point system on meeting certain goals that go to his people’s favorite charity.
                                          • His wife is his best advisor and partner in the company.

                                          Other interviews referenced in this episode:


                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 19
                                          Years business ownership: 9
                                          Number of technicians: 4
                                          Number of service advisers: 2
                                          Number of lifts: 5
                                          Number of bays: 5
                                          Days open: Mon – Fri
                                          Annual estimated volume: $1.1M
                                          Percent Repair vs Maintenance: 60/40
                                          Technician training hours per year: 20
                                          Service adviser training hours per year: 40
                                          Training type – Leader Led vs On-Line vs Lunch & Learn: 30% – 50% – 20%
                                          Association memberships: AAA
                                          First call supplier: NAPA
                                          Supplier marketing program: NAPA Auto Care
                                          SMS: Shopkey
                                          Paperless: Yes
                                          DVI: Autovitals
                                          Marketing sofware: Kukui
                                          Performing hybrid repairs: Yes
                                          Succession plan: Yes
                                          Biggest challenges: Technician shortage
                                          Business coach: Elite Worldwide
                                          Philanthropy: Muscle Powered

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          After attending UC Davis, Marcus worked for a top-rated independent repair shop in Napa, California, for 7 years. He worked his way up from shop assistant to service manager and learned the service side of the auto repair business.

                                          He left the automotive field and ran a successful mortgage business in California and Nevada for many years. He thought his auto repair days were behind him after moving to Carson City with his wife and two kids in 2006. He was unable to find a dealership or independent shop that lived up to his expectations.

                                          In December of 2008, he heard that Capitol Automotive was for sale. On a whim, he looked at the shop, and it was purchased and running under his leadership within 30 days. It wasn’t a well run operation and he shares his start-up story.

                                          In his spare time, Marcus enjoys cycling, anything involving the Sierra Nevada, and shuttling teenagers to various sport and school activities.

                                          Talking points:

                                          • Started sweeping floors in a shop in NAPA, CA after college and became the manager of the shop
                                          • Found a shop in their town, a going concern that needs a bunch of TLC
                                            • The shop was next to the state capitol building.
                                            • The purchase was during the tough times of the 2008 recession.
                                            • His wife became his partner.

                                          • A big regret; he would have hired his business coach sooner than he did.
                                            • Joined Elite Worldwide, never regretted the decision.

                                          • Mentioned in the interview: Frank Scandura and Jim Murphy. See links below.
                                          • He is passionate about helping people.
                                            • His desire to service drove him to get into the business.

                                          • His team is great at building relationships.
                                          • Marcus is working to grow the maintenance share of the companies volume that is currently at 40%.
                                          • Telematics and ODBII. He is looking for a company to bring him a unit that builds relationships with his customers. He’s not seen a unit that will do what he would like.
                                          • He asks people a lot of questions that help establish the why of his business.
                                          • He’s not in the tire business. He explains why.
                                          • Marcus recently moved to a tiered flat rate system for his techs.
                                          •  He is looking to change behavior. He has a point system on meeting certain goals that go to his people’s favorite charity.
                                          • His wife is his best advisor and partner in the company.

                                          Other interviews referenced in this episode:


                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 19
                                          Years business ownership: 9
                                          Number of technicians: 4
                                          Number of service advisers: 2
                                          Number of lifts: 5
                                          Number of bays: 5
                                          Days open: Mon – Fri
                                          Annual estimated volume: $1.1M
                                          Percent Repair vs Maintenance: 60/40
                                          Technician training hours per year: 20
                                          Service adviser training hours per year: 40
                                          Training type – Leader Led vs On-Line vs Lunch & Learn: 30% – 50% – 20%
                                          Association memberships: AAA
                                          First call supplier: NAPA
                                          Supplier marketing program: NAPA Auto Care
                                          SMS: Shopkey
                                          Paperless: Yes
                                          DVI: Autovitals
                                          Marketing sofware: Kukui
                                          Performing hybrid repairs: Yes
                                          Succession plan: Yes
                                          Biggest challenges: Technician shortage
                                          Business coach: Elite Worldwide
                                          Philanthropy: Muscle Powered

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=10856Fri, 03 Nov 2017 04:09:44 -040050:06falsefullHave You Turned Your Passion Into Your Business WHY?<br /> <br /> Marcus Marchegger’s career as a shop owner didn’t take the traditional path. It included working for a friends shop right after college, real-estate, dealership’s and being a mortgage broker. With a new wife and baby, he had a long commute and became a stay at home dad.<br /> <br /> His wife knew of his passion for the automotive and together they found and purchased Capitol Automotive in Carson City, NV.<br /> Marcus takes you through the early days and some of the early regrets. We all have them. A smart, passionate people person who wants nothing more than to help people be safe and make sensible decisions about their cars.<br /> <br /> From floor sweeper to mortgage broker to shop owner. An interesting pathway to being a service professional.                                          RR 271: Jim Morton – Aftermarket Trainer and ATC EducatorRR 271: Jim Morton – Aftermarket Trainer and ATC EducatorJim has been an Advanced Engine Performance instructor at Automotive Training Center in Exton and Warminster, PA for over 21 years. He and his wife Mary own and operate Morton’s Automotive Technical Services (MATS), which offers training for working technicians. Jim was selected by Import Service Magazine as one of the top independent trainers. With more than 45 years in the industry as a technician, shop owner and trainer, Morton has been a requested presenter at National Training expos around the country including NACAT, CARS, TST Big Event, VISION KC and ASA. Jim has written diagnostic procedure articles for MotorAge, Import Service and ASA Auto Inc magazines.

                                          After selling his automotive repair business over 20 years ago and going full-time mobile with diagnostics, he was asked by a post-secondary automotive training school if he could “FILL IN” for 4 weeks, due to an instructor walking out of a eight-week course right in the middle.

                                          After turning the offer down about 4 times, Jim finally agreed to 4 weeks and 4 weeks ONLY with the understanding that his mobile diagnostic business was his MAIN focus.

                                          September 2017, it will be 22 years at the school and all along maintaining his own company “MATS “.  Jim basically stopped most of the mobile diagnostics in 2007 after some serious heart issues, but still offers help to a lot of techs in their diagnostics.

                                          MATS main focus has been trying to pass on diagnostic procedures and knowledge to keep shops profitable. Jim believes a lab scope is a necessary tool today if you want to be a great diagnostician.

                                          There has been more than one time that Jim has stopped for a moment and wonders why he is still at the school. Here is his answer in his own words:

                                          “I was at the portion of my eight-week Advance Engine Performance course where we are going over Engine Integrity testing and procedures. After going over the proper cranking and relative compression testing, then going over and performing proper cylinder leakage testing, I introduced 19 ‘soon to be working technicians’ to the art of in-cylinder pressure transducer testing and analyzing.

                                          After explaining in GREAT detail at what they were actually looking at, I stepped back and let them go. They went from vehicle to vehicle and performed amazing diagnostic tests and talked among themselves of what they were seeing and what it would mean for their upcoming career, HIGH FIVES ALL OVER THE SHOP TO EACH OTHER. So I reminded myself WHY I’M STILL THERE.”

                                          Jim says to all the shops in the industry that think there aren’t any young people that want to become technicians … YOU ARE WRONG, they just want to learn PROPERLY and they may NOT just accept what you say, they want to LEARN and be shown what you tell them.

                                          A couple of years ago, a student asked Jim why do people try to teach others when they don’t even know the proper way? He wasn’t sure how to answer that. Jim told him to get over it and just worry about yourself and your career. The student persisted for a good while. Jim told him to write his frustration down on paper and “get it out”.

                                          Here is the title of what he wrote: “LEAD, FOLLOW or GET OUT OF MY WAY……….”

                                          Students he meets years later respect and appreciates the value and impact Jim has had on their career.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Jim has been an Advanced Engine Performance instructor at Automotive Training Center in Exton and Warminster, PA for over 21 years. He and his wife Mary own and operate Morton’s Automotive Technical Services (MATS), which offers training for working technicians. Jim was selected by Import Service Magazine as one of the top independent trainers. With more than 45 years in the industry as a technician, shop owner and trainer, Morton has been a requested presenter at National Training expos around the country including NACAT, CARS, TST Big Event, VISION KC and ASA. Jim has written diagnostic procedure articles for MotorAge, Import Service and ASA Auto Inc magazines.

                                          After selling his automotive repair business over 20 years ago and going full-time mobile with diagnostics, he was asked by a post-secondary automotive training school if he could “FILL IN” for 4 weeks, due to an instructor walking out of a eight-week course right in the middle.

                                          After turning the offer down about 4 times, Jim finally agreed to 4 weeks and 4 weeks ONLY with the understanding that his mobile diagnostic business was his MAIN focus.

                                          September 2017, it will be 22 years at the school and all along maintaining his own company “MATS “.  Jim basically stopped most of the mobile diagnostics in 2007 after some serious heart issues, but still offers help to a lot of techs in their diagnostics.

                                          MATS main focus has been trying to pass on diagnostic procedures and knowledge to keep shops profitable. Jim believes a lab scope is a necessary tool today if you want to be a great diagnostician.

                                          There has been more than one time that Jim has stopped for a moment and wonders why he is still at the school. Here is his answer in his own words:

                                          “I was at the portion of my eight-week Advance Engine Performance course where we are going over Engine Integrity testing and procedures. After going over the proper cranking and relative compression testing, then going over and performing proper cylinder leakage testing, I introduced 19 ‘soon to be working technicians’ to the art of in-cylinder pressure transducer testing and analyzing.

                                          After explaining in GREAT detail at what they were actually looking at, I stepped back and let them go. They went from vehicle to vehicle and performed amazing diagnostic tests and talked among themselves of what they were seeing and what it would mean for their upcoming career, HIGH FIVES ALL OVER THE SHOP TO EACH OTHER. So I reminded myself WHY I’M STILL THERE.”

                                          Jim says to all the shops in the industry that think there aren’t any young people that want to become technicians … YOU ARE WRONG, they just want to learn PROPERLY and they may NOT just accept what you say, they want to LEARN and be shown what you tell them.

                                          A couple of years ago, a student asked Jim why do people try to teach others when they don’t even know the proper way? He wasn’t sure how to answer that. Jim told him to get over it and just worry about yourself and your career. The student persisted for a good while. Jim told him to write his frustration down on paper and “get it out”.

                                          Here is the title of what he wrote: “LEAD, FOLLOW or GET OUT OF MY WAY……….”

                                          Students he meets years later respect and appreciates the value and impact Jim has had on their career.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=10846Tue, 31 Oct 2017 04:25:58 -040030:06falsefullShop Owner Turned Mobile Diagnostician and Post-Secondary Instructor Loves To Teach Our Future Technicians.<br /> <br /> Jim Morton from Morton's Automotive Technical Services (MATS), and educator at the Automotive Training Center (ATC) in Warminster, PA has a BIG passion for training. <br /> <br /> Jim is a sought-after national aftermarket trainer at expos around the country including NACAT, CARS, TST Big Event, VISION KC, Automechanika, and ASA. In October 2017, he taught a diagnostics class at the ASA-PA Super Saturday event and we were able to sit for this interview.<br /> <br /> Jim is so genuine and thankful for the opportunity to be an educator in the aftermarket and for ATC. He has impacted many students and helped professionals over the years. He is proud to have the students tell him years later that he really knows what he was talking about! Strange how that happens and better to hear it firsthand from a former student.                                          RR 270: Leon Anderson from Integrity Auto CareRR 270: Leon Anderson from Integrity Auto CareLeon Anderson was in the Marine Corps during Desert Storm. After his service, the country was in recession and the unemployment was high. He took a job working on cars and found out he was pretty good at it.

                                          He worked at a Ford dealership and worked his way up through service to eventually be the General Manager. The dealership won many customer satisfaction and quality awards along the way.  In 2007, Automotive Manufactures were closing stores and Leon decided it was time for his next adventure.

                                          In March of 2008, Leon started his own auto repair shop. Integrity Auto Care,  South Beloit, IL. Four months later, the 2008 crash hit. Fortunately, he had a great business plan. The plan was to cater to women and baby boomers in his marketing area with a clean spacious facility. The waiting room was beautiful, often compared to a doctor’s office. Then tragedy struck.

                                          Leon lost two of his children. He hit rock bottom. The store was not producing, everyone was depressed.  He was destroyed, and the bills kept coming in. Leon made a decision to support the rest of his family and employees that had been loyal to him.

                                          Leon started taking classes. He trained his service advisors and his technicians. He changed the culture to a training, always learning, culture.  The more education everyone got, the more confident they all became.  Confidence bred success.

                                          Leon trains his team to become so valuable that they have options. They become more valuable to Leon and his business. Now this means he may lose some to other dealers or shops, but he can bring in new younger technicians and groom and grow them into this learning goal-driven company.

                                          Leon now hires people for their head, heart and their hands.  Training will groom them to the needs of the company.  He says that the team of 4 technicians and 2 service advisors are the best he has ever had, in his 20 plus years of service management.

                                          Leon has written processes that provide standardization of all they do. He has literally trained his employees to run the shop without him.

                                          His culture and passion led to the shop winning the WIX Filters’ Driving Performance Award in 2016.

                                          Talking points:

                                          • Went through a boot camp with Management Success
                                            • Found inspiration through his trainer

                                          • He heavily invested in training. It became a big part of his culture.
                                            • Consistent and continual,
                                            • Service advisor training is very critical. Understanding personalities.
                                            • Being sure the techs stay as current as possible. You can tell when your techs are behind.

                                          • Processes are big in the shop. His Marine Corp training showed the importance of this.
                                          • Digital Vehicle Inspections,
                                            • ARO growth was evident.
                                            • The sales process with each customer is easier.

                                          • He advertises to people who can afford it not to ones who can’t.
                                          • Last year his sales were up 30% this year 12%.
                                          • Goal Posters are important to Leon and his whole team.
                                            • Keep a written goal poster to include pictures.
                                              • Everyone sees it.

                                            • Leon tries to help his team accomplish these goals.

                                          • Leon helps younger homeless people in his community.
                                          • He serves on high school and college advisory boards.
                                          • Be ready to lose an A tech. Always be training to help you overcome that.
                                          • Finding new techs, Leon is looking for what he wants not necessarily on their experience. He looks carefully for qualities.
                                            • Personality test.
                                            • Test what they know and what they do.

                                          • He is working on his exit strategy.

                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 30
                                          Number of technicians: 4
                                          Number of service advisers: 2
                                          Number of lifts: 6
                                          Number of bays: 8
                                          Days open: Monday – Friday
                                          Annual estimated volume: $1M
                                          Percent Repair vs Maintenance: 75% vs 25%
                                          Technician training hours per year: 400 for entire team
                                          Service adviser training hours per year: 200 for entire team
                                          Specialty: We cater to women and baby boomers
                                          ASE Certifications: ASE Master
                                          Industry awards: Wix Service Excellence Shop of the Year 2016
                                          SMS: Mitchell
                                          Paperless: No
                                          DVI: Yes
                                          Primary supplier: Auto Value
                                          Supplier marketing program: Bumper To Bumper Service Center
                                          Performing hybrid repairs: Yes
                                          Passionate about: Training
                                          Special entrepreneur hack: Constant training and find people with the hands and heart to learn and train to be the best
                                          Succession plan: Yes working on
                                          Something else: People can do amazing things with a chance. When you are at your lowest there is nowhere else to go but up. So pick yourself up and do it!
                                          Biggest challenges: Technician shortage
                                          Business coach: ATI – Kim Hickey
                                          Philanthropy: Help the homeless and feed the poor

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Leon Anderson was in the Marine Corps during Desert Storm. After his service, the country was in recession and the unemployment was high. He took a job working on cars and found out he was pretty good at it.

                                          He worked at a Ford dealership and worked his way up through service to eventually be the General Manager. The dealership won many customer satisfaction and quality awards along the way.  In 2007, Automotive Manufactures were closing stores and Leon decided it was time for his next adventure.

                                          In March of 2008, Leon started his own auto repair shop. Integrity Auto Care,  South Beloit, IL. Four months later, the 2008 crash hit. Fortunately, he had a great business plan. The plan was to cater to women and baby boomers in his marketing area with a clean spacious facility. The waiting room was beautiful, often compared to a doctor’s office. Then tragedy struck.

                                          Leon lost two of his children. He hit rock bottom. The store was not producing, everyone was depressed.  He was destroyed, and the bills kept coming in. Leon made a decision to support the rest of his family and employees that had been loyal to him.

                                          Leon started taking classes. He trained his service advisors and his technicians. He changed the culture to a training, always learning, culture.  The more education everyone got, the more confident they all became.  Confidence bred success.

                                          Leon trains his team to become so valuable that they have options. They become more valuable to Leon and his business. Now this means he may lose some to other dealers or shops, but he can bring in new younger technicians and groom and grow them into this learning goal-driven company.

                                          Leon now hires people for their head, heart and their hands.  Training will groom them to the needs of the company.  He says that the team of 4 technicians and 2 service advisors are the best he has ever had, in his 20 plus years of service management.

                                          Leon has written processes that provide standardization of all they do. He has literally trained his employees to run the shop without him.

                                          His culture and passion led to the shop winning the WIX Filters’ Driving Performance Award in 2016.

                                          Talking points:

                                          • Went through a boot camp with Management Success
                                            • Found inspiration through his trainer

                                          • He heavily invested in training. It became a big part of his culture.
                                            • Consistent and continual,
                                            • Service advisor training is very critical. Understanding personalities.
                                            • Being sure the techs stay as current as possible. You can tell when your techs are behind.

                                          • Processes are big in the shop. His Marine Corp training showed the importance of this.
                                          • Digital Vehicle Inspections,
                                            • ARO growth was evident.
                                            • The sales process with each customer is easier.

                                          • He advertises to people who can afford it not to ones who can’t.
                                          • Last year his sales were up 30% this year 12%.
                                          • Goal Posters are important to Leon and his whole team.
                                            • Keep a written goal poster to include pictures.
                                              • Everyone sees it.

                                            • Leon tries to help his team accomplish these goals.

                                          • Leon helps younger homeless people in his community.
                                          • He serves on high school and college advisory boards.
                                          • Be ready to lose an A tech. Always be training to help you overcome that.
                                          • Finding new techs, Leon is looking for what he wants not necessarily on their experience. He looks carefully for qualities.
                                            • Personality test.
                                            • Test what they know and what they do.

                                          • He is working on his exit strategy.

                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 30
                                          Number of technicians: 4
                                          Number of service advisers: 2
                                          Number of lifts: 6
                                          Number of bays: 8
                                          Days open: Monday – Friday
                                          Annual estimated volume: $1M
                                          Percent Repair vs Maintenance: 75% vs 25%
                                          Technician training hours per year: 400 for entire team
                                          Service adviser training hours per year: 200 for entire team
                                          Specialty: We cater to women and baby boomers
                                          ASE Certifications: ASE Master
                                          Industry awards: Wix Service Excellence Shop of the Year 2016
                                          SMS: Mitchell
                                          Paperless: No
                                          DVI: Yes
                                          Primary supplier: Auto Value
                                          Supplier marketing program: Bumper To Bumper Service Center
                                          Performing hybrid repairs: Yes
                                          Passionate about: Training
                                          Special entrepreneur hack: Constant training and find people with the hands and heart to learn and train to be the best
                                          Succession plan: Yes working on
                                          Something else: People can do amazing things with a chance. When you are at your lowest there is nowhere else to go but up. So pick yourself up and do it!
                                          Biggest challenges: Technician shortage
                                          Business coach: ATI – Kim Hickey
                                          Philanthropy: Help the homeless and feed the poor

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=10837Fri, 27 Oct 2017 04:38:59 -040043:41falsefullShop Owner Finds The Holy Grail of Shop Success: Training.<br /> <br /> Leon Anderson from Integrity Auto in South Beloit, IL credits training and more training for his success. It wasn’t always like that. He now provides hundreds of hours a year in training for his technicians and service writer.<br /> <br /> Catering to women and baby boomers this WIX Filters’ Driving Performance Award Winner in 2016 says he hires people for their head, heart and hands. Integrity is not just the shop’s name but it is what they practice every day.<br /> <br /> He credits his business coach and management seminars in improving his business success. He says the DVI system helps the sales process and that written goal posters are important to Leon and his whole team.                                          RR 269: ASA-Pennsylvania ‘Super Saturday’ – Training EventRR 269: ASA-Pennsylvania ‘Super Saturday’ – Training Event[Pictuered above Joe Rakowski, Joe Tranchitella and Dave Wagner]

                                          ASA-PA Super Saturday Training Event, Saturday, October 14th, 2017. Held at the Automotive Training Center in Warminster, PA

                                          Two distinct training tracks for business owners and technicians with a compliment of industry vendors.

                                          • Vendors – 31
                                          • Classes – 19
                                          • Attendees – 248
                                          • Covering 13 different states and Canada

                                          Super Saturday Leadership Team:

                                          Joseph Rakowski
                                          Event Chairman
                                          Savage Automotive and The Hybrid Shop
                                          Philadelphia, PA

                                          Joe has a computer and electrical background.  From 1990 – 2003 he fixed flight simulators for the Navy and Marines.  During that time period, there was a lot of base closure’s and squadron’s deactivated. Joe needed to change careers, so when the phone call came from his pop it was perfect timing.  Joe’s dad had a business opportunity. The guy he worked for thirty years, wanted out. So Joe and his dad bought the business and his on-the-job training began.  Joe never went to an automotive school, every bit of his learning was OJT. It worked out great for Joe and the shop because cars became so computerized that it was right up Joe’s area of expertise.  The shop started programming and doing a lot of work that no other shops wanted to do.  Joe works to keep his shop ahead of the curve, by staying up with equipment, training and technology.  In the last couple of years Joe has migrated into the office and he really only gets to play with Hybrid batteries.

                                          Joe Tranhitella
                                          Event Co-Chairman
                                          Joe & Sons Auto Repair
                                          Perkasie, PA

                                          Joe’s dad, known as Joe Senior, opened J&F Texaco in 1969. There Joe’s love for cars exploded.  As a very young kid Joe loved cars, so because of his dad’s shop, his automotive life was about to begin. Joe started by pumping gas, washing windows & pushing a broom. He also had a small car detailing business during the summers at the shop and he also had a lawn service business for 20 years.

                                          In 1985 Joe started working for his Dad full time. He got his safety & Emission License and attended many Allen Test Product Classes.  As any son knows working with your Dad can be tough. In late 1989 Joe and his dad parted ways but still communicated…especially for Mom. In 1992, Joe and his dad got back together as business partners. I renamed the shop:  Joe & Sons’ Auto Repair.

                                          In the mid 90’s Joe started to take ASE tests. He became an ASE master technician & a certified Emissions Repair Tech.

                                          In 2006 Joe signed-up with coaching company ATI. He was active with that organization for over 3 years because he knew that he needed to learn more about running the business.

                                          Joe attended his first Super Saturday event in 2013.  He partnered with Joe Rakowski and Dave Wagner because they always spoke highly of the importance of education at events like Vision and the TST Big Event. So in late 2015 he became involved with ASA and in 2016 Joe went to his first Vision with the ‘Savage Crew’. He was hooked.

                                          In July 2017 Joe bought & started a second location, “Joe & Sons at Seven Corner Auto Repair”.

                                          Dave Wagner
                                          Event Co-Chairman
                                          Automotive and Hybrid/EV Technician
                                          Savage Automotive
                                          Philadelphia, PA

                                          Dave Wagner is a technician working at Savage Automotive Technologies in Northeast Philadelphia. There he has continued his education. Dave is an ASE CMAT, L1, L2, L3, the Assistant Coordinator for Delaware Training Group and an EV/Hybrid tech. Dave started as so many techs did changing oil at his uncle’s shop on weekends when he was 12 years old. He started the professional side of his career as a tech in dealerships in 1996. Dave is currently working with a mentor to become an instructor to help teach and motivate others to want to learn what this industry has to offer.

                                          Trainers at Super Saturday that have been on the Remarkable Results Radio Podcast:


                                          Other names mentioned in the interview that has been on the podcast:


                                          In attendance who has been on the podcast:


                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          [Pictuered above Joe Rakowski, Joe Tranchitella and Dave Wagner]

                                          ASA-PA Super Saturday Training Event, Saturday, October 14th, 2017. Held at the Automotive Training Center in Warminster, PA

                                          Two distinct training tracks for business owners and technicians with a compliment of industry vendors.

                                          • Vendors – 31
                                          • Classes – 19
                                          • Attendees – 248
                                          • Covering 13 different states and Canada

                                          Super Saturday Leadership Team:

                                          Joseph Rakowski
                                          Event Chairman
                                          Savage Automotive and The Hybrid Shop
                                          Philadelphia, PA

                                          Joe has a computer and electrical background.  From 1990 – 2003 he fixed flight simulators for the Navy and Marines.  During that time period, there was a lot of base closure’s and squadron’s deactivated. Joe needed to change careers, so when the phone call came from his pop it was perfect timing.  Joe’s dad had a business opportunity. The guy he worked for thirty years, wanted out. So Joe and his dad bought the business and his on-the-job training began.  Joe never went to an automotive school, every bit of his learning was OJT. It worked out great for Joe and the shop because cars became so computerized that it was right up Joe’s area of expertise.  The shop started programming and doing a lot of work that no other shops wanted to do.  Joe works to keep his shop ahead of the curve, by staying up with equipment, training and technology.  In the last couple of years Joe has migrated into the office and he really only gets to play with Hybrid batteries.

                                          Joe Tranhitella
                                          Event Co-Chairman
                                          Joe & Sons Auto Repair
                                          Perkasie, PA

                                          Joe’s dad, known as Joe Senior, opened J&F Texaco in 1969. There Joe’s love for cars exploded.  As a very young kid Joe loved cars, so because of his dad’s shop, his automotive life was about to begin. Joe started by pumping gas, washing windows & pushing a broom. He also had a small car detailing business during the summers at the shop and he also had a lawn service business for 20 years.

                                          In 1985 Joe started working for his Dad full time. He got his safety & Emission License and attended many Allen Test Product Classes.  As any son knows working with your Dad can be tough. In late 1989 Joe and his dad parted ways but still communicated…especially for Mom. In 1992, Joe and his dad got back together as business partners. I renamed the shop:  Joe & Sons’ Auto Repair.

                                          In the mid 90’s Joe started to take ASE tests. He became an ASE master technician & a certified Emissions Repair Tech.

                                          In 2006 Joe signed-up with coaching company ATI. He was active with that organization for over 3 years because he knew that he needed to learn more about running the business.

                                          Joe attended his first Super Saturday event in 2013.  He partnered with Joe Rakowski and Dave Wagner because they always spoke highly of the importance of education at events like Vision and the TST Big Event. So in late 2015 he became involved with ASA and in 2016 Joe went to his first Vision with the ‘Savage Crew’. He was hooked.

                                          In July 2017 Joe bought & started a second location, “Joe & Sons at Seven Corner Auto Repair”.

                                          Dave Wagner
                                          Event Co-Chairman
                                          Automotive and Hybrid/EV Technician
                                          Savage Automotive
                                          Philadelphia, PA

                                          Dave Wagner is a technician working at Savage Automotive Technologies in Northeast Philadelphia. There he has continued his education. Dave is an ASE CMAT, L1, L2, L3, the Assistant Coordinator for Delaware Training Group and an EV/Hybrid tech. Dave started as so many techs did changing oil at his uncle’s shop on weekends when he was 12 years old. He started the professional side of his career as a tech in dealerships in 1996. Dave is currently working with a mentor to become an instructor to help teach and motivate others to want to learn what this industry has to offer.

                                          Trainers at Super Saturday that have been on the Remarkable Results Radio Podcast:


                                          Other names mentioned in the interview that has been on the podcast:


                                          In attendance who has been on the podcast:


                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=10807Tue, 24 Oct 2017 04:36:32 -040032:51falsefullBusiness Management and Technical Training Converge at ASA-PA Super Saturday Event.<br /> <br /> This single day event in Warminster, PA featured a technician and business owner training track for east coast aftermarket professionals. Modeled after the TST Big Event and Vision Kansas City, you’ll get a behind the scenes feel with the Chairman and co-chairmen as they talk about the need and value of continuous training.<br /> <br /> On top of this formative interview catch, all the names that are dropped and see the show notes to find interviews from the trainers, vendors and shop owners that have their own interview on the podcast.                                          RR 268: Scott Wheeler from Automotive Consultants GroupRR 268: Scott Wheeler from Automotive Consultants GroupScott Wheeler, President of Automotive Consultants Group, Inc. (ACGI) is a management expert in the transportation industry, with over thirty-seven years’ experience in the automotive, trucking, heavy equipment, marine, motorsports and defense aerospace industries.

                                          Scott holds numerous ASE credentials, including two Master’s Certifications. He has experience working in many capacities — from Tech, Fixed Operations Director, and Mechanical Engineer.

                                          Scott has authored 4 books for the automotive industry. In addition, he is an AMI-Certified Management Instructor. ACGI has served as an expert witness in various court cases.

                                          He speaks professionally at major industry events throughout the U.S. and Canada and is a featured writer, consultant, and contributor to Motor Age, Ratchet+Wrench, ASA’s Auto Inc., and Canadian Technician magazines.

                                          ACGI applies a unique systematic approach to each client they serve throughout the U.S. and Canada.

                                          Talking points:

                                          • Tech shortage, may not rectify anytime soon.
                                            • Many organizations are working to make it right.
                                            • We need fresh new people in the trade.
                                            • Many of our young grads from Votec school need to get their street smarts (practical experience) because the tech learning curve is happening so rapidly.
                                            • Investment in tools just to do basic repairs is a mountain to climb.

                                          • Biggest Challenges:
                                            • You don’t know what you don’t know.
                                              • Many shop owners started as a technician. Their business management training was very minimal.
                                                • Ego prevents some shop owners from getting help for their business.

                                              • Some of the best shop owners have a business coach or belong to a twenty group.


                                          • A 1,000,000 a year shop.
                                            • $83,333/month.
                                            • At a 50% GPM you need 3 billable hours/RO, prox 8.5 cars per day with an average ticket of $458.16
                                              • Need 3 Technicians that are doing 105% productivity.

                                            • The typical auto repair shop is nothing more than a large math problem.
                                              • Even if you understand the math you need to understand how to make changes to the different areas that figure into to overall performance.


                                          • Consistently and quality work, do the job right the first time. Warranty work cannot exceed 1% to gross sales. If it does you’ve got a problem.
                                            • Parts, labor, miss communications are all factors.
                                            • Communication or lack thereof is problematic in any business.

                                          • Profit and Loss Statements (P & L)
                                            • Mandatory to have access to this document on a monthly basis.
                                            • It reflects the past; what has already happened.
                                            • You also need to have a KPI (Key Performance Indicator) tracker to know what is happening every day and compare your performance to a target (goal).
                                              • When you see the P&L you should never be surprised if you are tracking your KPI’s to your targets.

                                            • Balance Sheet, Profit and Loss Statement and a Cash Flow Statement are critical in helping you run your business.

                                          • Leadership and Culture.
                                            • Many styles but universally accepted principles.
                                              • Read John Maxwell’s 21 Irrefutable Laws of Leadership.

                                            • A real leader doesn’t light a fire under his people but lights a fire within them.

                                            • A leader understands that learning is a lifelong commitment.


                                          Automotive Consulting Group Inc. Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Scott Wheeler, President of Automotive Consultants Group, Inc. (ACGI) is a management expert in the transportation industry, with over thirty-seven years’ experience in the automotive, trucking, heavy equipment, marine, motorsports and defense aerospace industries.

                                          Scott holds numerous ASE credentials, including two Master’s Certifications. He has experience working in many capacities — from Tech, Fixed Operations Director, and Mechanical Engineer.

                                          Scott has authored 4 books for the automotive industry. In addition, he is an AMI-Certified Management Instructor. ACGI has served as an expert witness in various court cases.

                                          He speaks professionally at major industry events throughout the U.S. and Canada and is a featured writer, consultant, and contributor to Motor Age, Ratchet+Wrench, ASA’s Auto Inc., and Canadian Technician magazines.

                                          ACGI applies a unique systematic approach to each client they serve throughout the U.S. and Canada.

                                          Talking points:

                                          • Tech shortage, may not rectify anytime soon.
                                            • Many organizations are working to make it right.
                                            • We need fresh new people in the trade.
                                            • Many of our young grads from Votec school need to get their street smarts (practical experience) because the tech learning curve is happening so rapidly.
                                            • Investment in tools just to do basic repairs is a mountain to climb.

                                          • Biggest Challenges:
                                            • You don’t know what you don’t know.
                                              • Many shop owners started as a technician. Their business management training was very minimal.
                                                • Ego prevents some shop owners from getting help for their business.

                                              • Some of the best shop owners have a business coach or belong to a twenty group.


                                          • A 1,000,000 a year shop.
                                            • $83,333/month.
                                            • At a 50% GPM you need 3 billable hours/RO, prox 8.5 cars per day with an average ticket of $458.16
                                              • Need 3 Technicians that are doing 105% productivity.

                                            • The typical auto repair shop is nothing more than a large math problem.
                                              • Even if you understand the math you need to understand how to make changes to the different areas that figure into to overall performance.


                                          • Consistently and quality work, do the job right the first time. Warranty work cannot exceed 1% to gross sales. If it does you’ve got a problem.
                                            • Parts, labor, miss communications are all factors.
                                            • Communication or lack thereof is problematic in any business.

                                          • Profit and Loss Statements (P & L)
                                            • Mandatory to have access to this document on a monthly basis.
                                            • It reflects the past; what has already happened.
                                            • You also need to have a KPI (Key Performance Indicator) tracker to know what is happening every day and compare your performance to a target (goal).
                                              • When you see the P&L you should never be surprised if you are tracking your KPI’s to your targets.

                                            • Balance Sheet, Profit and Loss Statement and a Cash Flow Statement are critical in helping you run your business.

                                          • Leadership and Culture.
                                            • Many styles but universally accepted principles.
                                              • Read John Maxwell’s 21 Irrefutable Laws of Leadership.

                                            • A real leader doesn’t light a fire under his people but lights a fire within them.

                                            • A leader understands that learning is a lifelong commitment.


                                          Automotive Consulting Group Inc. Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=9716Fri, 20 Oct 2017 04:47:28 -040040:10falsefullLet’s Do Some Math on the Foundations of a Million Dollar a Year Shop.<br /> <br /> As a 36 years industry veteran and he’s been a business coach for the last 17 Scott Wheeler holds numerous ASE credentials and we jump into some extremely important topics of discussion that will have you engaged and shaking your head slowly up and down as you will relate to many of our key talking points.<br /> <br /> Don’t shy away from the financial discussion. These are some of the most critical topics for a successful business. Life is a big math problem and we do some of it here.<br /> <br /> From the tech shortage to learning leadership qualities and the extreme importance of good financial statements Scott Wheeler covers a broad range of important aftermarket subjects.                                          RR 267: Brian Bates from Eagle AutomotiveRR 267: Brian Bates from Eagle AutomotiveBrian Bates bought the neighborhood shop in Columbine Hills in 2004. It was his way to serve the community by providing quality repairs and service while also living out his dream of running his own business.

                                          After serving 4 years in the Army, Brian returned home to earn his business degree in the search of ultimately running his own business.  While working at a Honda dealership for an average of 60 hours per week, Brian attended Metro State University of Denver at night, full-time, with the support of his wife Rhondi who was a full-time mother of Adam and Kiersten. Five years of hard work and studying paid off in 2000 when Brian earned a 4-year Business Management degree becoming the first generation in his family to attend college.

                                          One year after opening his first shop, Brian had an opportunity for a partnership through the NAPA Autocare program. Mike Train, a NAPA representative, asked Brian how he could help grow Eagle Automotive Service. A life-long relationship was established.  No other parts supplier had asked that question and Brian realized that NAPA understood that if Eagle Automotive grew, the NAPA store would also.

                                          Brian has served as President of the local NAPA Autocare Business Development group. He served on the national Autocare council with the president and directors of NAPA Auto Parts. He is proud of his team’s achievements in becoming AAA auto repair certified and holding a BBB A+ rating since the inception of the grading system in 2007.

                                          Many respected experts and professionals in the automotive repair industry have recognized Brian for his contribution to the improvement of the industry and community where he lives and operates his shops.

                                          There are many ongoing projects that Brian is supporting and working on.  A federally recognized automotive apprentice program, helping single mothers afford car repairs, mentoring fellow shop owners, and developing leaders take up much of Brian’s free time.  And family is where Brian focuses his attention when he isn’t working on his business.

                                          Brian just celebrated 25 years of marriage in August 2017 with Rhondi.  Brian’s immensely proud of his son, Adam, who currently works as a service advisor at his newest store.  His daughter, Kiersten, is newly engaged to be married in June 2018.

                                          Talking Points:

                                          • The strength of Brian’s business is based on firm values, integrity and leadership.
                                          • Your business model needs to be fluid and flexible.
                                          • Leaders are not born, yet they have natural tendencies to be a leader. You need to learn how to be a great leader.
                                            • You must be a constant student of leadership.

                                          • The military was a good experience for him.
                                            • He admired leaders that put his team above himself.

                                          • Authors for leadership
                                            • Zig Ziglar, John Maxwell, Sheldon Bowles, Dave Ramsey, Brian Tracy

                                          • Brian is growing leaders in his company.
                                          • You need someone to challenge you and also pat you on the back. To ask the questions if you are living up to your potential. A few reasons why Brian has had a business coach since 2008.
                                          • An early adaptor of Digital Vehicle Inspections.
                                            • The power to increase customer trust and communication with the service advisor.
                                            • His ARO is $550

                                          • Nothing he would do over growing his business. He learned a lot but that is what growth is all about.
                                          • “It is always darkest when it is pitch black.” by Ben Horowitz.
                                          • “There are only two emotions: Total euphoria or absolute despair. A lack of sleep enhances both.” by Ben Horowitz
                                          • Installed a VOIP phone system. He says it was a smart move to pull his branches together.
                                          • The biggest opportunity you have to distinguish yourself in the marketplace is in the relationship you have with your team and how you function as an organization. Customers can feel that.
                                          • He wants to create an opportunity for his son and daughter to own the business.
                                          • Brian heard Lou Holtz speak at a Dave Ramsey event.
                                            • Lou Holtz: Trust the people in your life, you have to know that they are 100% committed to excellence and you have to know that they care about people.
                                            • TLC: Trust – Love – Commitment


                                          YouTube Video from 2015 NAPA Convention on ‘The Shop of Tomorrow”

                                          Shop Profile
                                          Number of locations: 3
                                          Years in industry: 22
                                          Years business ownership: 13
                                          Partner: Rhondi Bates
                                          Number of technicians: 13
                                          Number of service advisers: 8
                                          Number of lifts: 18
                                          Number of bays: 19
                                          Days open: Mon-Fri
                                          Annual estimated volume: $4M
                                          Percent Repair vs Maintenance vs Other: 30/60/10
                                          Technician training hours per year: 40
                                          Service adviser training hours per year: 30
                                          Specialty: American, Asian, Some European
                                          Association memberships: ASA, AAA, NAPA BDG
                                          ASE Certifications: ASE Master Technician, L1, Service Consultant
                                          Industry accreditations: AAM
                                          SMS: RO Writer
                                          Paperless: No
                                          DVI: Autovitals
                                          Website Provider: Kukui
                                          Marketing Software: My Shop Manager
                                          Primary supplier: NAPA, Worldpac
                                          Supplier marketing program: NAPA Car Care
                                          Supplier advisory council: Yes
                                          Performing hybrid repairs: Yes
                                          Business coach RLO Training, John Wafler
                                          Mastermind group: Yes
                                          Succession plan: Yes working on one
                                          Biggest challenges: Technician shortage, profitability, marketing
                                          Philanthropy: Hands on Carpenter

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Brian Bates bought the neighborhood shop in Columbine Hills in 2004. It was his way to serve the community by providing quality repairs and service while also living out his dream of running his own business.

                                          After serving 4 years in the Army, Brian returned home to earn his business degree in the search of ultimately running his own business.  While working at a Honda dealership for an average of 60 hours per week, Brian attended Metro State University of Denver at night, full-time, with the support of his wife Rhondi who was a full-time mother of Adam and Kiersten. Five years of hard work and studying paid off in 2000 when Brian earned a 4-year Business Management degree becoming the first generation in his family to attend college.

                                          One year after opening his first shop, Brian had an opportunity for a partnership through the NAPA Autocare program. Mike Train, a NAPA representative, asked Brian how he could help grow Eagle Automotive Service. A life-long relationship was established.  No other parts supplier had asked that question and Brian realized that NAPA understood that if Eagle Automotive grew, the NAPA store would also.

                                          Brian has served as President of the local NAPA Autocare Business Development group. He served on the national Autocare council with the president and directors of NAPA Auto Parts. He is proud of his team’s achievements in becoming AAA auto repair certified and holding a BBB A+ rating since the inception of the grading system in 2007.

                                          Many respected experts and professionals in the automotive repair industry have recognized Brian for his contribution to the improvement of the industry and community where he lives and operates his shops.

                                          There are many ongoing projects that Brian is supporting and working on.  A federally recognized automotive apprentice program, helping single mothers afford car repairs, mentoring fellow shop owners, and developing leaders take up much of Brian’s free time.  And family is where Brian focuses his attention when he isn’t working on his business.

                                          Brian just celebrated 25 years of marriage in August 2017 with Rhondi.  Brian’s immensely proud of his son, Adam, who currently works as a service advisor at his newest store.  His daughter, Kiersten, is newly engaged to be married in June 2018.

                                          Talking Points:

                                          • The strength of Brian’s business is based on firm values, integrity and leadership.
                                          • Your business model needs to be fluid and flexible.
                                          • Leaders are not born, yet they have natural tendencies to be a leader. You need to learn how to be a great leader.
                                            • You must be a constant student of leadership.

                                          • The military was a good experience for him.
                                            • He admired leaders that put his team above himself.

                                          • Authors for leadership
                                            • Zig Ziglar, John Maxwell, Sheldon Bowles, Dave Ramsey, Brian Tracy

                                          • Brian is growing leaders in his company.
                                          • You need someone to challenge you and also pat you on the back. To ask the questions if you are living up to your potential. A few reasons why Brian has had a business coach since 2008.
                                          • An early adaptor of Digital Vehicle Inspections.
                                            • The power to increase customer trust and communication with the service advisor.
                                            • His ARO is $550

                                          • Nothing he would do over growing his business. He learned a lot but that is what growth is all about.
                                          • “It is always darkest when it is pitch black.” by Ben Horowitz.
                                          • “There are only two emotions: Total euphoria or absolute despair. A lack of sleep enhances both.” by Ben Horowitz
                                          • Installed a VOIP phone system. He says it was a smart move to pull his branches together.
                                          • The biggest opportunity you have to distinguish yourself in the marketplace is in the relationship you have with your team and how you function as an organization. Customers can feel that.
                                          • He wants to create an opportunity for his son and daughter to own the business.
                                          • Brian heard Lou Holtz speak at a Dave Ramsey event.
                                            • Lou Holtz: Trust the people in your life, you have to know that they are 100% committed to excellence and you have to know that they care about people.
                                            • TLC: Trust – Love – Commitment


                                          YouTube Video from 2015 NAPA Convention on ‘The Shop of Tomorrow”

                                          Shop Profile
                                          Number of locations: 3
                                          Years in industry: 22
                                          Years business ownership: 13
                                          Partner: Rhondi Bates
                                          Number of technicians: 13
                                          Number of service advisers: 8
                                          Number of lifts: 18
                                          Number of bays: 19
                                          Days open: Mon-Fri
                                          Annual estimated volume: $4M
                                          Percent Repair vs Maintenance vs Other: 30/60/10
                                          Technician training hours per year: 40
                                          Service adviser training hours per year: 30
                                          Specialty: American, Asian, Some European
                                          Association memberships: ASA, AAA, NAPA BDG
                                          ASE Certifications: ASE Master Technician, L1, Service Consultant
                                          Industry accreditations: AAM
                                          SMS: RO Writer
                                          Paperless: No
                                          DVI: Autovitals
                                          Website Provider: Kukui
                                          Marketing Software: My Shop Manager
                                          Primary supplier: NAPA, Worldpac
                                          Supplier marketing program: NAPA Car Care
                                          Supplier advisory council: Yes
                                          Performing hybrid repairs: Yes
                                          Business coach RLO Training, John Wafler
                                          Mastermind group: Yes
                                          Succession plan: Yes working on one
                                          Biggest challenges: Technician shortage, profitability, marketing
                                          Philanthropy: Hands on Carpenter

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=9698Tue, 17 Oct 2017 04:13:59 -040052:34falsefullYour Business Model Needs to Be Fluid and Flexible as Tech and Business Transformations Abound.<br /> <br /> Brian Bates from Eagle Automotive in Littleton, CO is a multi-store operation where the strength of his business culture and leadership is based on firm values and integrity.<br /> <br /> Brian points out that leaders are not born and being a great leader can be learned. Studying leadership is your most important role as a business owner. You must learn how to be a great leader. He’s built his business based the relationship he has with his team and how they function as an organization. He says, “Customers can feel that.”<br /> <br /> An early adopter of Digital Vehicle Inspections a member of the NAPA advisory team and his local Business Development Group has helped influence his business success.                                          RR 266: Patrick McHugh from Bimmer Rescue, Richmond, VARR 266: Patrick McHugh from Bimmer Rescue, Richmond, VAPatrick McHugh always tinkered with ‘stuff’. His dad bought an ’85 BMW. They learned all about that car together. A friend, Eric, had a lift and was a BMW person who helped Patrick and his dad learn everything about the CAR.

                                          At 15 years old he started working in an airport, doing odd jobs, to earn credits to learn to be a pilot. He soloed at 16 years old. The day before college he got his pilot’s license

                                          Patrick attended Purdue University where he studied aeronautical technology. He kept flying and earned his instrument license and became an instructor. He loves to teach.

                                          As fate would have it, he became a pilot upon college graduation from Trans State Airlines a regional carrier for United. He was based in Richmond Virginia. With normal pilot downtime, he continued to tinker with BMW’s.

                                          He discovered that being a pilot was not for him, so he went into avionics and shade tree work at home. There were too many cars in the driveway, so he had to decide to stop or go into business.

                                          Bimmer Rescue was created in 2008 in Richmond Virginia and generates a big portion of its business through referrals. They earn their business through their professional service and attention given to each customer.

                                          Patrick’s goal is to develop a relationship with BMW, Mini, Audi, and Volkswagen owners that allows them to get the maximum amount of value from their vehicle rather than buying a new one.

                                          Talking Points:

                                          • Patrick realized that he had no business training, he winged it all the way through. Via the World Pack Training Institute Expo in 2016 he discovered business coach, Cecil Bullard.
                                          • He created an AVATAR to best know and understand his IDEAL customer.
                                            • Know them when they walk in.
                                            • Helps to target the demographic for marketing.
                                              • Income, neighborhood, home value among others.

                                            • He had to fire some customers.
                                            • His people and culture mesh with what his AVATAR wants in a quality repair shop.

                                          • He learned a lot about the dealer when his own car had an air bag recall. He had never been to a dealership before.
                                          • His shop is calming.
                                            • Art on the wall, jazz playing, a candle burning.
                                            • A feeling that everything is going to be OK.

                                            • He holds Art shows and learned it from Bogi Lateiner. (Listen to Bogi HERE)
                                              • He displays art all the time in his lobby, but goes all out for an art show for artists that still have a day job. This is an example of community outreach.
                                              • His goal is to get 50 – 60 people that have never been to the shop before.


                                          • Many kids do want to work with their hands. So he created an in-shop program for students.
                                            • He is doing STEM classes at his shop as it relates to the automotive.
                                              (Science, Technology, Engineering, Math)
                                            • He holds classes on automotive training in the vain of STEM.
                                            • His target age group is 12 years to 16 years old.
                                            • He finds a customer who helps him recruit the students and run point on the class.

                                          • Women’s car care clinic is also a community outreach program.
                                          • He is a barcode nerd.
                                            • He uses barcodes for all nuts, bolts and parts to be sure nothing is missed on a work order. Expensive parts become a stronger profit center. The bolt bin has a terminal with the SMS system and a barcode scanner.
                                              • It is easy for the techs to do it.


                                          • He uses a drop card in his marketing program as a part of his marketing efforts.
                                            • He only targets vehicles that they work on.


                                          Bimmer Rescue Website

                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 9
                                          Years business ownership: 9
                                          Number of technicians: 3
                                          Number of service advisers: 1
                                          Number of lifts: 5
                                          Number of bays: 5
                                          Days open: Mon – Fri
                                          Annual estimated volume: $1 M
                                          Percent Repair vs Maintenance: 50/50
                                          Technician training hours per year: 60
                                          Service adviser training hours per year: 30
                                          Specialty: Heavy focus on community outreach showing customers and others in the industry that auto repair can be done better than the industry 'standard'.
                                          SMS: RO Writer
                                          Business coach: Cecil Bullard
                                          Paperless: Will be soon
                                          DVI: Bolt-On
                                          Primary supplier: Worldpac
                                          Performing hybrid repairs: No
                                          Certificatoins: CFI-I Flight Instructor, Boy Scout Merit Badge Councelor
                                          Entrepreneur hack: Bar code on parts
                                          Philanthropy: Brakes For Breasts

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Patrick McHugh always tinkered with ‘stuff’. His dad bought an ’85 BMW. They learned all about that car together. A friend, Eric, had a lift and was a BMW person who helped Patrick and his dad learn everything about the CAR.

                                          At 15 years old he started working in an airport, doing odd jobs, to earn credits to learn to be a pilot. He soloed at 16 years old. The day before college he got his pilot’s license

                                          Patrick attended Purdue University where he studied aeronautical technology. He kept flying and earned his instrument license and became an instructor. He loves to teach.

                                          As fate would have it, he became a pilot upon college graduation from Trans State Airlines a regional carrier for United. He was based in Richmond Virginia. With normal pilot downtime, he continued to tinker with BMW’s.

                                          He discovered that being a pilot was not for him, so he went into avionics and shade tree work at home. There were too many cars in the driveway, so he had to decide to stop or go into business.

                                          Bimmer Rescue was created in 2008 in Richmond Virginia and generates a big portion of its business through referrals. They earn their business through their professional service and attention given to each customer.

                                          Patrick’s goal is to develop a relationship with BMW, Mini, Audi, and Volkswagen owners that allows them to get the maximum amount of value from their vehicle rather than buying a new one.

                                          Talking Points:

                                          • Patrick realized that he had no business training, he winged it all the way through. Via the World Pack Training Institute Expo in 2016 he discovered business coach, Cecil Bullard.
                                          • He created an AVATAR to best know and understand his IDEAL customer.
                                            • Know them when they walk in.
                                            • Helps to target the demographic for marketing.
                                              • Income, neighborhood, home value among others.

                                            • He had to fire some customers.
                                            • His people and culture mesh with what his AVATAR wants in a quality repair shop.

                                          • He learned a lot about the dealer when his own car had an air bag recall. He had never been to a dealership before.
                                          • His shop is calming.
                                            • Art on the wall, jazz playing, a candle burning.
                                            • A feeling that everything is going to be OK.

                                            • He holds Art shows and learned it from Bogi Lateiner. (Listen to Bogi HERE)
                                              • He displays art all the time in his lobby, but goes all out for an art show for artists that still have a day job. This is an example of community outreach.
                                              • His goal is to get 50 – 60 people that have never been to the shop before.


                                          • Many kids do want to work with their hands. So he created an in-shop program for students.
                                            • He is doing STEM classes at his shop as it relates to the automotive.
                                              (Science, Technology, Engineering, Math)
                                            • He holds classes on automotive training in the vain of STEM.
                                            • His target age group is 12 years to 16 years old.
                                            • He finds a customer who helps him recruit the students and run point on the class.

                                          • Women’s car care clinic is also a community outreach program.
                                          • He is a barcode nerd.
                                            • He uses barcodes for all nuts, bolts and parts to be sure nothing is missed on a work order. Expensive parts become a stronger profit center. The bolt bin has a terminal with the SMS system and a barcode scanner.
                                              • It is easy for the techs to do it.


                                          • He uses a drop card in his marketing program as a part of his marketing efforts.
                                            • He only targets vehicles that they work on.


                                          Bimmer Rescue Website

                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 9
                                          Years business ownership: 9
                                          Number of technicians: 3
                                          Number of service advisers: 1
                                          Number of lifts: 5
                                          Number of bays: 5
                                          Days open: Mon – Fri
                                          Annual estimated volume: $1 M
                                          Percent Repair vs Maintenance: 50/50
                                          Technician training hours per year: 60
                                          Service adviser training hours per year: 30
                                          Specialty: Heavy focus on community outreach showing customers and others in the industry that auto repair can be done better than the industry 'standard'.
                                          SMS: RO Writer
                                          Business coach: Cecil Bullard
                                          Paperless: Will be soon
                                          DVI: Bolt-On
                                          Primary supplier: Worldpac
                                          Performing hybrid repairs: No
                                          Certificatoins: CFI-I Flight Instructor, Boy Scout Merit Badge Councelor
                                          Entrepreneur hack: Bar code on parts
                                          Philanthropy: Brakes For Breasts

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=9685Fri, 13 Oct 2017 04:47:36 -040047:20falsefullCustomer Avatar, Art Shows, Student Automotive STEM Classes are just a small part of this Unique Specialty Shop.<br /> <br /> Patrick McHugh from Bimmer Rescue in Richmond, VA took a few twists and turns in his career before starting Bimmer Rescue. Patrick shares the unlikely evolution from jet pilot to shop owner.<br /> <br /> He is a strong marketer and big thinker. From the days of working on the neighbor’s toasters to tinkering with a 1985 BMW Patrick’s path to service professional was paved with his love of how things worked.                                          RR 265: Kevin Hurley from Mission Viejo Transmissions & Auto Repair & Girls In The GarageRR 265: Kevin Hurley from Mission Viejo Transmissions & Auto Repair & Girls In The GarageKevin Hurley moved from Detroit to California when he was one year old. He grew up in Anaheim, CA. and attended California State University Fullerton. He married his wife Carol in 1983. They have three children.

                                          Kevin worked in restaurants as a waiter and worked real estate sales thru college. He started working at an AAMCO Transmission shop in Capistrano Beach, CA form 1981-1997. He opened eight different shops and sold them to partners but kept the best one.

                                          Now twenty-eight years later he has a successful business, Mission Viejo Transmissions and Auto Repair in Mission Viejo, CA. His work creating “Girls In The Garage” is legendary having been picked up by media outlets and news channels locally and nationally.

                                          Interview Talking Points:

                                          • No automotive background.
                                          • Was recruited to work for a transmission shop.
                                          • In three years he took his Ammco shop to #1 in the country out of 900 and it stayed that way for the seventeen years he was there.
                                          • He owned every transmission shop in an eight-mile area. There were six shops under his partnership. Ammco came in and said no to his other shops. He left and he sold to his partners.
                                          • His son works in the business.
                                          • For 25 years they were a 2-bay shop with 2100 sq ft with 4 lifts.
                                          • They did more business than the Firestone next door with 10 bays.
                                          • Had a chance to buy a shop with 16 lifts and quadrupled the business and he attributes it all to Girls In The Garage™.
                                          • He has more compassion than he knows what to do with.
                                          • The shop has a women-only bathroom with high-end perfume. He buys the best toilet paper he can get and reviews bathroom cleanliness every half hour.
                                          • The customer wait room has no point of sale items. It is like being in your living room.
                                          • He believes that women think that automotive repair shops will take advantage of them. It is important, to Kevin, to insure that never happens at Mission Viejo Transmissions
                                          • Works with girl scouts, MADD, police departments, Make A Wish, and American Cancer among others.
                                          • Participants get safety glasses and lanyards in the fully catered event.
                                          • Girls In The Garage is a Non-Profit organization.
                                          • The event is held the first Wednesday of Every Month 5 PM to 8 PM.
                                          • The 25,000-pound lift becomes the band stage and a dance floor.
                                          • There is a lighting system with full color and lasers.
                                          • Women ask the greatest questions.
                                          • Girl Scouts are a big factor to their success and participation.
                                          • They make it a point that everyone there gets involved.
                                          • The girls can get their hands on anything automotive. He provides gloves everywhere.
                                          • Every event is videotaped and all shown on the website.
                                          • He is working on making the event live on his website.
                                          • There is an actual station to change a water pump.

                                          Mission Viejo Girls In the Garage Site

                                          YouTube Video from a Girls In The Garage Event

                                          Shop Profile Number of locations: 1 Years in industry: 36 Years business ownership: 28 Number of technicians: 9 Number of service advisers: 3 Number of lifts: 16 Number of bays: 11 Days open: Mon – Sun Annual estimated volume: $4 MM Percent Repair vs Maintenance vs Other: 60/20/20 Aftermarket affiliation: AAA Business coach: Management Success SMS: Complete Invoice Solutions

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          Kevin Hurley moved from Detroit to California when he was one year old. He grew up in Anaheim, CA. and attended California State University Fullerton. He married his wife Carol in 1983. They have three children.

                                          Kevin worked in restaurants as a waiter and worked real estate sales thru college. He started working at an AAMCO Transmission shop in Capistrano Beach, CA form 1981-1997. He opened eight different shops and sold them to partners but kept the best one.

                                          Now twenty-eight years later he has a successful business, Mission Viejo Transmissions and Auto Repair in Mission Viejo, CA. His work creating “Girls In The Garage” is legendary having been picked up by media outlets and news channels locally and nationally.

                                          Interview Talking Points:

                                          • No automotive background.
                                          • Was recruited to work for a transmission shop.
                                          • In three years he took his Ammco shop to #1 in the country out of 900 and it stayed that way for the seventeen years he was there.
                                          • He owned every transmission shop in an eight-mile area. There were six shops under his partnership. Ammco came in and said no to his other shops. He left and he sold to his partners.
                                          • His son works in the business.
                                          • For 25 years they were a 2-bay shop with 2100 sq ft with 4 lifts.
                                          • They did more business than the Firestone next door with 10 bays.
                                          • Had a chance to buy a shop with 16 lifts and quadrupled the business and he attributes it all to Girls In The Garage™.
                                          • He has more compassion than he knows what to do with.
                                          • The shop has a women-only bathroom with high-end perfume. He buys the best toilet paper he can get and reviews bathroom cleanliness every half hour.
                                          • The customer wait room has no point of sale items. It is like being in your living room.
                                          • He believes that women think that automotive repair shops will take advantage of them. It is important, to Kevin, to insure that never happens at Mission Viejo Transmissions
                                          • Works with girl scouts, MADD, police departments, Make A Wish, and American Cancer among others.
                                          • Participants get safety glasses and lanyards in the fully catered event.
                                          • Girls In The Garage is a Non-Profit organization.
                                          • The event is held the first Wednesday of Every Month 5 PM to 8 PM.
                                          • The 25,000-pound lift becomes the band stage and a dance floor.
                                          • There is a lighting system with full color and lasers.
                                          • Women ask the greatest questions.
                                          • Girl Scouts are a big factor to their success and participation.
                                          • They make it a point that everyone there gets involved.
                                          • The girls can get their hands on anything automotive. He provides gloves everywhere.
                                          • Every event is videotaped and all shown on the website.
                                          • He is working on making the event live on his website.
                                          • There is an actual station to change a water pump.

                                          Mission Viejo Girls In the Garage Site

                                          YouTube Video from a Girls In The Garage Event

                                          Shop Profile Number of locations: 1 Years in industry: 36 Years business ownership: 28 Number of technicians: 9 Number of service advisers: 3 Number of lifts: 16 Number of bays: 11 Days open: Mon – Sun Annual estimated volume: $4 MM Percent Repair vs Maintenance vs Other: 60/20/20 Aftermarket affiliation: AAA Business coach: Management Success SMS: Complete Invoice Solutions

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=9669Tue, 10 Oct 2017 04:24:00 -040058:06falsefullWomen Power. The Story behind “Girls In The Garage” Kevin Hurley had no automotive background when he was recruited to work at an AMMCO transmission store. He grew it to be number one out of 900 in the country. He had a knack for success. After building a partnership network of transmission stores Kevin settled on one eleven bay shop and that is his showcase for Girls In The Garage; one of the most unique women’s car care clinics in the country. Kevin tells you his startup story with Girls In The Garage and the evolution to what it is today. If you just pick up one smart or cool idea and you start your women’s clinics, you will have made a great move to help lift the image of our beloved aftermarket.                                          RR 264: Steve Ciabattoni – Credit Card ComplianceRR 264: Steve Ciabattoni – Credit Card ComplianceSteve Ciabattoni is the co-founder and CEO of 360 Payments, a payment technology company located in the heart of Silicon Valley. Raised in Philadelphia, Steve is the son of a small business owner who had to work two jobs just to put food on the table.

                                          Living the struggles of small business ownership firsthand gave Steve tremendous respect for entrepreneurs and fueled his passion for serving the small business community. Fresh out of college and looking for sales experience, Steve took a 100% commission job with a large credit card processor called Heartland Payment Systems. Much to his surprise, he fell in love with the payments industry. In it, he saw a way to empower small business owners to take control of their financial futures as well as the opportunity to use cutting-edge technology to streamline the customer experience.

                                          The industry was far from perfect, however, and as Steve sought to offer his customers more transparency, better rates, and excellent customer service, he realized business owners deserved another option – a payment processor who offered all these things and more. After a successful three-year tenure with Heartland, Steve teamed up with his longtime mentor and friend, Lisa Coyle to start 360 Payments. Since its inception in 2011, 360 Payments has grown to process more than $2 billion in credit card transactions with clients across the United States. Nearly 1,000 automotive repair shops alone now trust 360 with their payment processing.

                                          360 stands out from the competition by offering full disclosure processing in a notoriously confusing and opaque industry, coupled with a very high level of customer service and a consultative approach to technology implementation. Steve is now focused on helping 360 integrate its Velox payment gateway technology with various shop management software systems in order to give independent automotive repair shops that “dealership feel” and improve their customer experience during the payment process.  Steve currently resides in San Jose, CA, with his wife Michelle and their two young children.

                                          Talking Points:

                                          • EMV means Euro Master Visa (The Chip Card)
                                          • In 2015 a regulation came out to use chip card readers. If you do not use the chip reader, you may not have recourse against a challenge because of the Visa/Master Card responsibility shift.
                                          • MC/VISA are forcing shop owners to upgrade to chip readers.
                                            • Shop owners will not turn down the transaction with a good customer even if you don’t have a chip card reader.

                                          • With security breaches, happening almost weekly, you cannot afford credit card data hitting your SMS (Shop Management System).
                                            • Shops need to have a professional process in place to accept cards through an integrated process with their SMS.
                                            • With integrated systems, the SMS will communicate the transaction amount to a terminal and the credit card machine will communicate to the processor.

                                          • New devices cost about $300 – $400.
                                            • You can also get signature capture integrated to SMS.
                                            • Just one chargeback will make it all worth it.
                                            • Do not lease a credit card machine.

                                          • Steve does not believe in a credit card contract unless they are getting a credit card machine. (like a cell phone)
                                            • Read contract. Verify termination fees, they can be exorbitant.
                                              • Look for no termination fees.


                                          • Payment processing costs:
                                            • There are hundreds of credit cards with many different rates.
                                              • Processing company will bucket all fees.
                                              • Look for ‘Cost Plus Pricing’ or ‘Interchange Plus Pricing’
                                                • You are seeing the true wholesale cost of every card then you get their processing markup.

                                              • Most companies will charge a PCI fee. A Payment Card Industry fee.

                                            • You may get a monthly penalty if you don’t complete an SAQ (Self-Assessment Questionnaire)
                                              • Must be completed on an annual basis.
                                              • No penalty now from MC/VISA
                                              • But some processors are going to charge you a monthly penalty if you don’t complete this on a yearly basis.


                                          • Banks make the most money in the entire credit card processing world.
                                            • Banks take the risk from the consumer.
                                            • Bank may make 1.5 to 2.5 percent of the transaction.

                                          • Processing company may be making about .36%
                                          • How much are you paying for credit card fees?
                                            • Take all fees and divide it by your credit card sales.

                                            • Find an industry professional to help you with your credit card processing.

                                          • Future:
                                            • Get the customer to pay before they show up.
                                            • You know the cost of the repair so get your customer to pay electronically before they arrive.
                                            • Paying can be annoying.
                                              • Text or email an invoice and let people pay. ‘Click Here to Pay’
                                                • Use Apple Pay

                                              • Millennials love easy.


                                          • Scrutiny on PCI compliance will increase.
                                            • If Equifax can get breached then the local shop owner could be.
                                            • Firewalls are going to be critical.
                                            • You’ll need tokens on your system to bring a higher-level security and protection.

                                          • Blockchain technology will become a force in the future. (Too new to consider but….)
                                            • It is a record of truth for communication over the internet.
                                              • Written in stone transaction with ultimate authentication.
                                              • May not come to the automotive industry for a long time.


                                          • Pay attention to your payment system.
                                            • Look at your invoice.
                                            • Calculate your fees.
                                            • Upgrade your equipment.

                                          • If you have a fraudulent transaction without a chip card machine you’ll have a tough time fighting it.

                                          360 Payments Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Steve Ciabattoni is the co-founder and CEO of 360 Payments, a payment technology company located in the heart of Silicon Valley. Raised in Philadelphia, Steve is the son of a small business owner who had to work two jobs just to put food on the table.

                                          Living the struggles of small business ownership firsthand gave Steve tremendous respect for entrepreneurs and fueled his passion for serving the small business community. Fresh out of college and looking for sales experience, Steve took a 100% commission job with a large credit card processor called Heartland Payment Systems. Much to his surprise, he fell in love with the payments industry. In it, he saw a way to empower small business owners to take control of their financial futures as well as the opportunity to use cutting-edge technology to streamline the customer experience.

                                          The industry was far from perfect, however, and as Steve sought to offer his customers more transparency, better rates, and excellent customer service, he realized business owners deserved another option – a payment processor who offered all these things and more. After a successful three-year tenure with Heartland, Steve teamed up with his longtime mentor and friend, Lisa Coyle to start 360 Payments. Since its inception in 2011, 360 Payments has grown to process more than $2 billion in credit card transactions with clients across the United States. Nearly 1,000 automotive repair shops alone now trust 360 with their payment processing.

                                          360 stands out from the competition by offering full disclosure processing in a notoriously confusing and opaque industry, coupled with a very high level of customer service and a consultative approach to technology implementation. Steve is now focused on helping 360 integrate its Velox payment gateway technology with various shop management software systems in order to give independent automotive repair shops that “dealership feel” and improve their customer experience during the payment process.  Steve currently resides in San Jose, CA, with his wife Michelle and their two young children.

                                          Talking Points:

                                          • EMV means Euro Master Visa (The Chip Card)
                                          • In 2015 a regulation came out to use chip card readers. If you do not use the chip reader, you may not have recourse against a challenge because of the Visa/Master Card responsibility shift.
                                          • MC/VISA are forcing shop owners to upgrade to chip readers.
                                            • Shop owners will not turn down the transaction with a good customer even if you don’t have a chip card reader.

                                          • With security breaches, happening almost weekly, you cannot afford credit card data hitting your SMS (Shop Management System).
                                            • Shops need to have a professional process in place to accept cards through an integrated process with their SMS.
                                            • With integrated systems, the SMS will communicate the transaction amount to a terminal and the credit card machine will communicate to the processor.

                                          • New devices cost about $300 – $400.
                                            • You can also get signature capture integrated to SMS.
                                            • Just one chargeback will make it all worth it.
                                            • Do not lease a credit card machine.

                                          • Steve does not believe in a credit card contract unless they are getting a credit card machine. (like a cell phone)
                                            • Read contract. Verify termination fees, they can be exorbitant.
                                              • Look for no termination fees.


                                          • Payment processing costs:
                                            • There are hundreds of credit cards with many different rates.
                                              • Processing company will bucket all fees.
                                              • Look for ‘Cost Plus Pricing’ or ‘Interchange Plus Pricing’
                                                • You are seeing the true wholesale cost of every card then you get their processing markup.

                                              • Most companies will charge a PCI fee. A Payment Card Industry fee.

                                            • You may get a monthly penalty if you don’t complete an SAQ (Self-Assessment Questionnaire)
                                              • Must be completed on an annual basis.
                                              • No penalty now from MC/VISA
                                              • But some processors are going to charge you a monthly penalty if you don’t complete this on a yearly basis.


                                          • Banks make the most money in the entire credit card processing world.
                                            • Banks take the risk from the consumer.
                                            • Bank may make 1.5 to 2.5 percent of the transaction.

                                          • Processing company may be making about .36%
                                          • How much are you paying for credit card fees?
                                            • Take all fees and divide it by your credit card sales.

                                            • Find an industry professional to help you with your credit card processing.

                                          • Future:
                                            • Get the customer to pay before they show up.
                                            • You know the cost of the repair so get your customer to pay electronically before they arrive.
                                            • Paying can be annoying.
                                              • Text or email an invoice and let people pay. ‘Click Here to Pay’
                                                • Use Apple Pay

                                              • Millennials love easy.


                                          • Scrutiny on PCI compliance will increase.
                                            • If Equifax can get breached then the local shop owner could be.
                                            • Firewalls are going to be critical.
                                            • You’ll need tokens on your system to bring a higher-level security and protection.

                                          • Blockchain technology will become a force in the future. (Too new to consider but….)
                                            • It is a record of truth for communication over the internet.
                                              • Written in stone transaction with ultimate authentication.
                                              • May not come to the automotive industry for a long time.


                                          • Pay attention to your payment system.
                                            • Look at your invoice.
                                            • Calculate your fees.
                                            • Upgrade your equipment.

                                          • If you have a fraudulent transaction without a chip card machine you’ll have a tough time fighting it.

                                          360 Payments Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=9639Fri, 06 Oct 2017 04:38:48 -040029:29falsefullAre You In Compliance with Credit Card Regulations As It Relates to Chip Cards?<br /> <br /> Steve Ciabattoni from 360 Payments explains the regulations for EMV, the chip cards. We also discuss contracts, processing fees and who makes the real money in credit card processing.<br /> <br /> An important episode to help evaluate your relationship and what to look for in a processor. Steve gives a tip on the best fee structure, equipment leasing and the future of credit card processing. He also is outspoken on the link between the chip reader and your SMS.                                          RR 263: Jason Servidio – VP Transformers InstituteRR 263: Jason Servidio – VP Transformers Institute“Learning how to proactively sell, without the customer feeling pressured, is an art form.”

                                          Jason Servidio started in the automotive industry working in his uncle’s shop. After going through trade school and working as an ASE certified technician for a few years, he found his passion and success in being a service advisor. Jason attributes his natural sales abilities to his dad, who was his mentor and truly one the best “salesman” in the country.

                                          Jason bounced back and forth between the auto repair industry and the home improvement industry. After working for 8 different automotive companies he realized that the biggest problem in the industry was the true lack of sales skills by service advisors, managers, and owners. Jason was able to take the skills he learned from high ticket item in-home sales to the auto industry and became the top service advisor everywhere he went. Jason’s management, leadership, and ability to train and motivate others are truly inspirational.

                                          He not only has a passion for the auto service industry but also for showing people that automotive repair sales is a career that can take them far in life and help them succeed beyond anything they thought possible.

                                          Jason is affiliated with Aspen Auto Clinic. Owner Greg Bunch has been on the podcast in episode 238. Greg is also president of Transformers Mastermind and Transformers Institute. Jason worked many years with Greg at multi-branch Aspen as the sales trainer.

                                          Jason lives with his wife and two daughters in Colorado Springs, CO.

                                          Talking points:

                                          • We tend to be cave men as service advisors.
                                            • Short and to the point with customers.

                                          • There are certain sales techniques that advisors need to master.
                                          • He teaches a class segment called, ‘No One Died Selling.’
                                          • Taking a technically minded person and tell them to sell may not be the best approach.
                                            • Many shops are now hiring people with the right personality and love of people and teach them the automotive.
                                            • Many successful service advisors come from outside the industry.

                                          • Passion, enthusiastic personality, voice inflection, intelligence are qualities Jason looks for in a service writer. He favors people and communication skills over technical automotive knowledge.
                                          • It is easy to find the ROI of a service advisor by looking at their numbers before training and after.
                                          • Perpetual training is a key. One and done will not continue the improvement or hone the skill.
                                          • Listening to phone calls determines training needs of the individual.
                                          • You define yourself as a salesperson in what you do when the customer says no and never high pressure.
                                            • People need help here.
                                            • You’ve got to find out why you get a no.
                                            • Provide your wisdom and insights about what could happen if the complete repair isn’t done.

                                          • Aspen is developing relationships with schools and counselors about careers in the industry.
                                          • His goal is to create a sales culture rather than an automotive culture at the sales department at Aspen Auto Clinic.
                                          • Service advisor downtime should be used for follow-up calls on previous work and to call a customer who did not do all the work. Stay in contact with your customers.
                                          • A lot of money is spent on marketing so measuring the conversion rate on phone calls to actual customers is critical.
                                            • To ensure marketing money is spent wisely you must improve the phone skills of your service advisors.
                                            • Coaching from phone calls will help your marketing ROI.

                                          • A smart tactic for customer retention happens by building a relationship. Give them the nickel tour.
                                          • Convert a loss leader sale into a ‘Customer’ by embracing them into your service program. Earn their trust, it will take time.
                                            • Sell them a prepaid maintenance program to help build trust and further the relationship.

                                          • You need more service advisors per tech than you think you need.
                                            • You need more horsepower at your counter than you think you need.
                                            • Service advisors build relationships.
                                            • There is a lot to do as a service writer.

                                          • Jason’s key to becoming a better service advisor
                                            • Get your phone calls listened to.
                                            • Believe that you can. Your mentality is getting in the way of your success.
                                            • Do you respect the sales process or salespeople in general?
                                              • Being a salesperson is not a bad word.



                                          Transformers Institute Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          “Learning how to proactively sell, without the customer feeling pressured, is an art form.”

                                          Jason Servidio started in the automotive industry working in his uncle’s shop. After going through trade school and working as an ASE certified technician for a few years, he found his passion and success in being a service advisor. Jason attributes his natural sales abilities to his dad, who was his mentor and truly one the best “salesman” in the country.

                                          Jason bounced back and forth between the auto repair industry and the home improvement industry. After working for 8 different automotive companies he realized that the biggest problem in the industry was the true lack of sales skills by service advisors, managers, and owners. Jason was able to take the skills he learned from high ticket item in-home sales to the auto industry and became the top service advisor everywhere he went. Jason’s management, leadership, and ability to train and motivate others are truly inspirational.

                                          He not only has a passion for the auto service industry but also for showing people that automotive repair sales is a career that can take them far in life and help them succeed beyond anything they thought possible.

                                          Jason is affiliated with Aspen Auto Clinic. Owner Greg Bunch has been on the podcast in episode 238. Greg is also president of Transformers Mastermind and Transformers Institute. Jason worked many years with Greg at multi-branch Aspen as the sales trainer.

                                          Jason lives with his wife and two daughters in Colorado Springs, CO.

                                          Talking points:

                                          • We tend to be cave men as service advisors.
                                            • Short and to the point with customers.

                                          • There are certain sales techniques that advisors need to master.
                                          • He teaches a class segment called, ‘No One Died Selling.’
                                          • Taking a technically minded person and tell them to sell may not be the best approach.
                                            • Many shops are now hiring people with the right personality and love of people and teach them the automotive.
                                            • Many successful service advisors come from outside the industry.

                                          • Passion, enthusiastic personality, voice inflection, intelligence are qualities Jason looks for in a service writer. He favors people and communication skills over technical automotive knowledge.
                                          • It is easy to find the ROI of a service advisor by looking at their numbers before training and after.
                                          • Perpetual training is a key. One and done will not continue the improvement or hone the skill.
                                          • Listening to phone calls determines training needs of the individual.
                                          • You define yourself as a salesperson in what you do when the customer says no and never high pressure.
                                            • People need help here.
                                            • You’ve got to find out why you get a no.
                                            • Provide your wisdom and insights about what could happen if the complete repair isn’t done.

                                          • Aspen is developing relationships with schools and counselors about careers in the industry.
                                          • His goal is to create a sales culture rather than an automotive culture at the sales department at Aspen Auto Clinic.
                                          • Service advisor downtime should be used for follow-up calls on previous work and to call a customer who did not do all the work. Stay in contact with your customers.
                                          • A lot of money is spent on marketing so measuring the conversion rate on phone calls to actual customers is critical.
                                            • To ensure marketing money is spent wisely you must improve the phone skills of your service advisors.
                                            • Coaching from phone calls will help your marketing ROI.

                                          • A smart tactic for customer retention happens by building a relationship. Give them the nickel tour.
                                          • Convert a loss leader sale into a ‘Customer’ by embracing them into your service program. Earn their trust, it will take time.
                                            • Sell them a prepaid maintenance program to help build trust and further the relationship.

                                          • You need more service advisors per tech than you think you need.
                                            • You need more horsepower at your counter than you think you need.
                                            • Service advisors build relationships.
                                            • There is a lot to do as a service writer.

                                          • Jason’s key to becoming a better service advisor
                                            • Get your phone calls listened to.
                                            • Believe that you can. Your mentality is getting in the way of your success.
                                            • Do you respect the sales process or salespeople in general?
                                              • Being a salesperson is not a bad word.



                                          Transformers Institute Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=9614Tue, 03 Oct 2017 04:23:41 -040043:11falsefullDo You Have a Sales Culture or an Automotive Culture At Your Service Counter?<br /> <br /> Jason Servidio, Vice-President of Transformers Institute found his calling as a service advisor. He then realized his passion for teaching sales training. Today he teaches service advisors how to be at the top of their craft.<br /> <br /> Learn about sales technics that advisors need to master, what qualities to look for when hiring a service advisor and how to measure ROI on service advisor training. Jason shares what to do when the customer says no and why marketing money is wasted if the sales counter is not great at making long-term customers out of marketing campaigns.<br /> <br /> Jason also shares his simple yet important retention tactic. He also shares his view of the number of service advisors to technicians need to run a successful relationship building shop.                                          RR 262: Skip Potter – Retired Executive Director NASTFRR 262: Skip Potter – Retired Executive Director NASTFIn 1963 Skip Potter began an eclectic career across many segments of the motor vehicle industry beginning at the gas pumps of a service station in Arlington, VA.

                                          His journey wound through parts distribution, tool sales, the motorsports press, service, and in the industry’s trade associations.

                                          He retired in 2017 after five years as Executive Director of the National Automotive Service Task Force. He was recognized by Babcox Publications in 1999 as an Aftermarket Influencer and received the Education Award from Northwood University that same year.

                                          His syndicated radio broadcast, Virginia Race Line, won six awards from the National Motorsports Press Association. He earned the professional designation as a Certified Association Executive from the American Society of Association Executives and holds a bachelor’s degree in economics from George Mason University.

                                          Talking Points:

                                          • Skip was the first employee of NASTF. Previously it was a total volunteer organization.
                                          • Excited to be rewarded with the NASTF job, moving to Florida, after leaving the security of his CEO position at CABA in Maryland,
                                          • NASTF is an association of associations.
                                            • Auto Care, ASA, State Associations and all industry associations have a voice along with OE associations.

                                          • NASTF has two constituencies: The OEM’s formed the organization to help implement their requirements and their desire to do business with the independent service provider. Techs and shop owners depend on NASTF to facilitate their access to OEM resources.
                                          • NASTF has identified 40 OEMs that do or could participate in the US marketplace
                                          • NASTF grew up serving the professional technician.
                                          • NASTF Now More Than Ever.
                                            • One of the most diverse boards in the industry.
                                              • Solve a problem rather than arguing a position.

                                            • NASTF service technicians and OE’s that do business in the US.
                                              • Anyone can join.


                                          • NASTF’s operates the Vehicle Security Professional Registry.
                                            • For all locksmiths and security technicians in the industry. (LSID: Lock Security ID)
                                            • NASTF does the background checks and the audits while looking out for the OEM’s security interest.

                                          • Technician shortage
                                            • OE’s have the same issues.
                                            • Project assigned to the education committee.
                                            • Created a project called ‘Building a Road to Great Technicians’
                                              • AYES ( a mentoring program of ASE) and ASE are in the forefront in the solutions.
                                              • ATMC is involved


                                          • Industry Fixes needed:
                                            • Fix Tech education
                                            • Fix Business Management,
                                            • Fix how we market to ourselves.
                                            • Market to the public. Especially, parents, students and educators.

                                          • Retired as NASTF Executive Director, September 2017
                                          • Worked for ASIA, that became AAIA and evolved into the Auto Care Association
                                          • Skip had a syndicated radio broadcast, “Virginia Race Line,” which won six awards from the National Motorsports Press Association during the 1970’s. The Old Dominion Speedway in 2011 named Potter to its list of “Legends” for his work there in the 1970’s and 1980’s.

                                          NASTF Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          In 1963 Skip Potter began an eclectic career across many segments of the motor vehicle industry beginning at the gas pumps of a service station in Arlington, VA.

                                          His journey wound through parts distribution, tool sales, the motorsports press, service, and in the industry’s trade associations.

                                          He retired in 2017 after five years as Executive Director of the National Automotive Service Task Force. He was recognized by Babcox Publications in 1999 as an Aftermarket Influencer and received the Education Award from Northwood University that same year.

                                          His syndicated radio broadcast, Virginia Race Line, won six awards from the National Motorsports Press Association. He earned the professional designation as a Certified Association Executive from the American Society of Association Executives and holds a bachelor’s degree in economics from George Mason University.

                                          Talking Points:

                                          • Skip was the first employee of NASTF. Previously it was a total volunteer organization.
                                          • Excited to be rewarded with the NASTF job, moving to Florida, after leaving the security of his CEO position at CABA in Maryland,
                                          • NASTF is an association of associations.
                                            • Auto Care, ASA, State Associations and all industry associations have a voice along with OE associations.

                                          • NASTF has two constituencies: The OEM’s formed the organization to help implement their requirements and their desire to do business with the independent service provider. Techs and shop owners depend on NASTF to facilitate their access to OEM resources.
                                          • NASTF has identified 40 OEMs that do or could participate in the US marketplace
                                          • NASTF grew up serving the professional technician.
                                          • NASTF Now More Than Ever.
                                            • One of the most diverse boards in the industry.
                                              • Solve a problem rather than arguing a position.

                                            • NASTF service technicians and OE’s that do business in the US.
                                              • Anyone can join.


                                          • NASTF’s operates the Vehicle Security Professional Registry.
                                            • For all locksmiths and security technicians in the industry. (LSID: Lock Security ID)
                                            • NASTF does the background checks and the audits while looking out for the OEM’s security interest.

                                          • Technician shortage
                                            • OE’s have the same issues.
                                            • Project assigned to the education committee.
                                            • Created a project called ‘Building a Road to Great Technicians’
                                              • AYES ( a mentoring program of ASE) and ASE are in the forefront in the solutions.
                                              • ATMC is involved


                                          • Industry Fixes needed:
                                            • Fix Tech education
                                            • Fix Business Management,
                                            • Fix how we market to ourselves.
                                            • Market to the public. Especially, parents, students and educators.

                                          • Retired as NASTF Executive Director, September 2017
                                          • Worked for ASIA, that became AAIA and evolved into the Auto Care Association
                                          • Skip had a syndicated radio broadcast, “Virginia Race Line,” which won six awards from the National Motorsports Press Association during the 1970’s. The Old Dominion Speedway in 2011 named Potter to its list of “Legends” for his work there in the 1970’s and 1980’s.

                                          NASTF Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=9598Fri, 29 Sep 2017 04:23:29 -040051:23falsefullRetiring Executive Director Shares His Legacy and the Importance NASTF is to the Automotive Service Industry<br /> <br /> Skip Potter has had a storied career working in parts distribution, motorsports, tools, service, collision, and heavy duty. He also had important roles with leading industry associations and a radio career with a syndicated radio broadcast called ‘Virginia Race Line.’<br /> <br /> Skip is one of our unsung legacy leaders in our beloved aftermarket. He just retired as the Executive Director of NASTF (The National Automotive Service Task Force). Skip gives us a firsthand account of the value NASTF brings to the industry. You will be surprised.<br /> <br /> Skip is one of those very versatile industry leaders and a great example of a legacy aftermarket leader. It is important we hear his story. So prepare for an important understanding of the role NASTF plays for all of us and the storied career of a legacy aftermarket leader.                                          RR 261: Jim and Shelly Fleischman from Automotive AlleyRR 261: Jim and Shelly Fleischman from Automotive AlleyAutomotive Alley is a half hour ride from my home. So I got the grand tour and we interviewed in the customer lounge on a Saturday morning. Shelly and Jim’s hospitality was great and I was impressed with the breadth of work this shop performs.

                                          Talking Points:

                                          • Jim attended Alfred State College for Automotive Tech.
                                          • He went to work for a Ford Dealership as a shop foreman.
                                          • Jim’s racing and organizational experience came by being part of a race team that ran Busch and NASCAR.
                                          • He was recruited from his alma mater, Alfred State College, and became an instructor.
                                            • Jim always wanted to teach and it was fate.
                                            • Spent fourteen years as an instructor.
                                            • He loved building relationships with his students.

                                          • Mid-career technicians may want to become an automotive technology instructor
                                            • Some institutions require having a teaching degree. Some do not. It depends on the degree they bestow on the student.

                                          • He was balancing his teaching job and owning a shop while Shelly ran the business for him.
                                            • Jim ultimately left his teaching job and went to work full-time in the business.
                                            • Shelly’s background was accounting which was good for the business overall.

                                          • Jim is a planner. They picked the name Automotive Alley because it can embrace many different business models and allow the business to scale.
                                          • Jim believes in a strong process driven company. He is all about improving efficiency.
                                            • Saving steps for productivity gains.
                                            • Anyone can study their inefficiencies and make changes to improve productivity.
                                            • He templated his systems against NASCAR. Immaculate, organized and tools quickly reached and found.
                                            • Jim perpetually works on streamlining to increase his productivity.

                                          • He misses teaching, but he does get his fix by helping his techs and shares insights with his customers.
                                          • Automotive Alley also specialized in street rod, hot rods, upgrades, and restorations.
                                          • For Jim, the word “can’t” is not in his vocabulary.
                                            • He feels that he has the facility, the people, the reference materials, the capabilities, and the procedures to do just about anything.

                                          • They have a daily meeting with the entire team.
                                          • He worked on a SEMA car and helped integrate a 2005 Mustang powerplant into a 1967 Mustang.
                                          • Jim and Shelly have plans to grow into more locations and even additional business models such as an off-road center.
                                          • They are finalizing the companies standard operating procedures to paper.
                                          • An impressive element in the business is how Jim integrated Smart Home Control Technology into his business.
                                            • Light switches, alarms, telephones all controlled by software and easy to monitor from a smartphone.
                                            • Every door lock has a code and he wrote a rule to turn on lights and set up the company for the start of the day to include the open sign. All of this is based on software rules.

                                          • Jim is a giver and will help friends in the business from his town.
                                          • He sees the technician shortage from a retention perspective.
                                            • There are many reasons some techs leave the industry yet they love working on cars.
                                            • Jim says his facility is clean and organized and techs like to work in a facility like his.

                                          • His advice to a start-up shop owner.
                                            • Find your niche.
                                              • It is not easy to do all makes and all models.

                                            • Only two paths to fix a car:
                                              • You have a code or you have a symptom.



                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 30
                                          Years business ownership: 4
                                          Number of technicians: 5
                                          Number of service advisers: 1
                                          Number of lifts: 5
                                          Number of bays: 9
                                          Days open: Mon – Fri
                                          Percent Repair vs Maintenance vs Other: 70% vs 30%
                                          Technician training hours per year: 20
                                          Service adviser training hours per year: 8
                                          Specialty: Technology throughout the shop is to aid in the repair process
                                          Platform specialization: European and Asian
                                          Personal Certifications: Automobile Service Consultant, ASE Master Certified, L1 Advanced and ASE Parts Certified
                                          SMS: RO Writer
                                          Paperless: Soon
                                          Primary supplier: Auto Plus
                                          Particpated in supplier advisory council: Yes
                                          Performing hybrid repairs: Yes
                                          Biggest challenges: Changes in technology
                                          Involved in a mastermind group: Yes
                                          Entrepreneur hack: A very unique use of the Google Chrome Platform

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Automotive Alley is a half hour ride from my home. So I got the grand tour and we interviewed in the customer lounge on a Saturday morning. Shelly and Jim’s hospitality was great and I was impressed with the breadth of work this shop performs.

                                          Talking Points:

                                          • Jim attended Alfred State College for Automotive Tech.
                                          • He went to work for a Ford Dealership as a shop foreman.
                                          • Jim’s racing and organizational experience came by being part of a race team that ran Busch and NASCAR.
                                          • He was recruited from his alma mater, Alfred State College, and became an instructor.
                                            • Jim always wanted to teach and it was fate.
                                            • Spent fourteen years as an instructor.
                                            • He loved building relationships with his students.

                                          • Mid-career technicians may want to become an automotive technology instructor
                                            • Some institutions require having a teaching degree. Some do not. It depends on the degree they bestow on the student.

                                          • He was balancing his teaching job and owning a shop while Shelly ran the business for him.
                                            • Jim ultimately left his teaching job and went to work full-time in the business.
                                            • Shelly’s background was accounting which was good for the business overall.

                                          • Jim is a planner. They picked the name Automotive Alley because it can embrace many different business models and allow the business to scale.
                                          • Jim believes in a strong process driven company. He is all about improving efficiency.
                                            • Saving steps for productivity gains.
                                            • Anyone can study their inefficiencies and make changes to improve productivity.
                                            • He templated his systems against NASCAR. Immaculate, organized and tools quickly reached and found.
                                            • Jim perpetually works on streamlining to increase his productivity.

                                          • He misses teaching, but he does get his fix by helping his techs and shares insights with his customers.
                                          • Automotive Alley also specialized in street rod, hot rods, upgrades, and restorations.
                                          • For Jim, the word “can’t” is not in his vocabulary.
                                            • He feels that he has the facility, the people, the reference materials, the capabilities, and the procedures to do just about anything.

                                          • They have a daily meeting with the entire team.
                                          • He worked on a SEMA car and helped integrate a 2005 Mustang powerplant into a 1967 Mustang.
                                          • Jim and Shelly have plans to grow into more locations and even additional business models such as an off-road center.
                                          • They are finalizing the companies standard operating procedures to paper.
                                          • An impressive element in the business is how Jim integrated Smart Home Control Technology into his business.
                                            • Light switches, alarms, telephones all controlled by software and easy to monitor from a smartphone.
                                            • Every door lock has a code and he wrote a rule to turn on lights and set up the company for the start of the day to include the open sign. All of this is based on software rules.

                                          • Jim is a giver and will help friends in the business from his town.
                                          • He sees the technician shortage from a retention perspective.
                                            • There are many reasons some techs leave the industry yet they love working on cars.
                                            • Jim says his facility is clean and organized and techs like to work in a facility like his.

                                          • His advice to a start-up shop owner.
                                            • Find your niche.
                                              • It is not easy to do all makes and all models.

                                            • Only two paths to fix a car:
                                              • You have a code or you have a symptom.



                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 30
                                          Years business ownership: 4
                                          Number of technicians: 5
                                          Number of service advisers: 1
                                          Number of lifts: 5
                                          Number of bays: 9
                                          Days open: Mon – Fri
                                          Percent Repair vs Maintenance vs Other: 70% vs 30%
                                          Technician training hours per year: 20
                                          Service adviser training hours per year: 8
                                          Specialty: Technology throughout the shop is to aid in the repair process
                                          Platform specialization: European and Asian
                                          Personal Certifications: Automobile Service Consultant, ASE Master Certified, L1 Advanced and ASE Parts Certified
                                          SMS: RO Writer
                                          Paperless: Soon
                                          Primary supplier: Auto Plus
                                          Particpated in supplier advisory council: Yes
                                          Performing hybrid repairs: Yes
                                          Biggest challenges: Changes in technology
                                          Involved in a mastermind group: Yes
                                          Entrepreneur hack: A very unique use of the Google Chrome Platform

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=9576Tue, 26 Sep 2017 04:30:41 -040045:00falsefullNASCAR Experience Helped This Shop Owner Create Strong Systems in Every Department.<br /> <br /> Jim and Shelly Fleischman created Automotive Alley in Arcade, NY from scratch while Jim was still teaching post-secondary automotive technology. Now working full-time in the business, Jim brought his passion for teaching and organizational skills to the business and Shelly brought her accounting experience.<br /> <br /> This meticulous shop with systems designed for improved efficiency is preparing to scale. Jim credits his past NASCAR experience as a guidepost for being lean and organized. Jim’s every move has been to consider growth through business model improvements along with additional locations.<br /> <br /> Jim is a big thinker with huge goals and the energy to do anything he puts his mind to. And all along the way, Jim will have a system in place that makes it all work.                                          RR 260: Vic Tarasik – Part 2 – Life’s LessonsRR 260: Vic Tarasik – Part 2 – Life’s LessonsVic Tarasik’s ‘Part 1’ episode is 234. We talked about his career as a service professional. He shares his story of selling his business and gave us the first five of his ten life’s lessons.

                                          After nearly 30 years of successfully operating Vic’s Precision Automotive, a fourteen bay automotive repair facility located in The Woodlands, TX, Vic Tarasik sold his beloved shop. He remains in the industry he loves.

                                          Vic is currently the Major Accounts Director with RLO Training. Public speaking, business management, finance and leadership skills are some talents he acquired as a service professional that made this position perfect for him. He was a member of RLO Training’s Bottom-Line Impact Group and was twice awarded the Member Excellence Award for being the top shop in his group.

                                          Like many in the auto care industry, Vic took an interest in all things mechanical at a young age. He worked on a variety of vehicles for friends and family. His interests grew into racing at local drag strips driving his 55 Chevy, which he still owns.

                                          In 1986, he returned to his roots and launched Vic’s Precision Automotive from his two-car garage. The heart of Vic’s Precision Automotive was galvanized for Vic as a boy; he watched his single mom struggle with service providers over the years. When he opened his shop, he was determined to make it a place where female customers felt comfortable.

                                          Vic remains involved with his community. He is a recipient of The Montgomery County Small Business of the Year; he serves on the Advisory Council of Spring High & Lone Star College. He currently serves on the Board of Directors at Greater Conroe Chamber of Commerce and the Board of Directors of Leadership Montgomery County.

                                          Nationally, Vic is very involved in the Auto Care industry. He served as the Chairman of the AutoCare Association’s Car Care Professionals Network (CCPN) and served on the Auto Care Association Show Committee for AAPEX, the largest automotive event in the US. He currently serves on the Government Affairs committee for the Auto Care Association.

                                          His interests include photography, classic cars, contributing author to Shop Owner magazine and traveling with his spouse. A strong spiritual life is extremely important to him and he has been a member of the Ark Church since 1996.

                                          Vic currently resides in Conroe, TX with his wife, Marlene.

                                          Talking Points:

                                          • Integrity in action.
                                          • Change before it is too late.
                                          • Leaders read.
                                          • Must read anything from John Maxwell and Dale Carnegie’s book How To Win Friends and Influence People’
                                          • Vic observed a great leader and realized he needed to change and be like him.
                                          • You want to be teachable
                                          • Play to your strengths, hire to cover your weaknesses.
                                          • Strengths Finder 2.0. Buy the book. Take the test.

                                          Vic’s Life’s Lessons:

                                          Lessons 1-5 are covered in episode 234. Lessons 6-10 are covered in this episode.

                                          1. Get Training. Especially business training.
                                          2. Know when to ask for help.
                                          3. Bring someone with you on your journey.
                                          4. It is a journey, not a sprint.
                                          5. Give back along the way.
                                          6. Set an excellent example of integrity.
                                          7. Develop your leadership skills.
                                          8. Know your strengths.
                                          9. Be well read.
                                          10. Begin with the end in mind. From Stephen Covey. What is your exit strategy?

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          Vic Tarasik’s ‘Part 1’ episode is 234. We talked about his career as a service professional. He shares his story of selling his business and gave us the first five of his ten life’s lessons.

                                          After nearly 30 years of successfully operating Vic’s Precision Automotive, a fourteen bay automotive repair facility located in The Woodlands, TX, Vic Tarasik sold his beloved shop. He remains in the industry he loves.

                                          Vic is currently the Major Accounts Director with RLO Training. Public speaking, business management, finance and leadership skills are some talents he acquired as a service professional that made this position perfect for him. He was a member of RLO Training’s Bottom-Line Impact Group and was twice awarded the Member Excellence Award for being the top shop in his group.

                                          Like many in the auto care industry, Vic took an interest in all things mechanical at a young age. He worked on a variety of vehicles for friends and family. His interests grew into racing at local drag strips driving his 55 Chevy, which he still owns.

                                          In 1986, he returned to his roots and launched Vic’s Precision Automotive from his two-car garage. The heart of Vic’s Precision Automotive was galvanized for Vic as a boy; he watched his single mom struggle with service providers over the years. When he opened his shop, he was determined to make it a place where female customers felt comfortable.

                                          Vic remains involved with his community. He is a recipient of The Montgomery County Small Business of the Year; he serves on the Advisory Council of Spring High & Lone Star College. He currently serves on the Board of Directors at Greater Conroe Chamber of Commerce and the Board of Directors of Leadership Montgomery County.

                                          Nationally, Vic is very involved in the Auto Care industry. He served as the Chairman of the AutoCare Association’s Car Care Professionals Network (CCPN) and served on the Auto Care Association Show Committee for AAPEX, the largest automotive event in the US. He currently serves on the Government Affairs committee for the Auto Care Association.

                                          His interests include photography, classic cars, contributing author to Shop Owner magazine and traveling with his spouse. A strong spiritual life is extremely important to him and he has been a member of the Ark Church since 1996.

                                          Vic currently resides in Conroe, TX with his wife, Marlene.

                                          Talking Points:

                                          • Integrity in action.
                                          • Change before it is too late.
                                          • Leaders read.
                                          • Must read anything from John Maxwell and Dale Carnegie’s book How To Win Friends and Influence People’
                                          • Vic observed a great leader and realized he needed to change and be like him.
                                          • You want to be teachable
                                          • Play to your strengths, hire to cover your weaknesses.
                                          • Strengths Finder 2.0. Buy the book. Take the test.

                                          Vic’s Life’s Lessons:

                                          Lessons 1-5 are covered in episode 234. Lessons 6-10 are covered in this episode.

                                          1. Get Training. Especially business training.
                                          2. Know when to ask for help.
                                          3. Bring someone with you on your journey.
                                          4. It is a journey, not a sprint.
                                          5. Give back along the way.
                                          6. Set an excellent example of integrity.
                                          7. Develop your leadership skills.
                                          8. Know your strengths.
                                          9. Be well read.
                                          10. Begin with the end in mind. From Stephen Covey. What is your exit strategy?

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=9561Fri, 22 Sep 2017 03:32:00 -040037:07falsefullLife’s Lessons that Establish Your Strengths as a Leader. After nearly 30 years of successfully operating Vic’s Precision Automotive, a fourteen-bay automotive repair facility located in The Woodlands, TX, Vic Tarasik sold his beloved shop, however, he remains active in the industry he loves. In the episode, Vic’s shares the remaining 5 life’s lessons. He covered the first five in episode 234. He’s very transparent as he speaks to how these lessons changed him as a leader.                                          RR 259: Clint Dudley from Shade Tree Auto – UpdateRR 259: Clint Dudley from Shade Tree Auto – Update“Where Are They Now”. Clint Dudley was originally interviewed in Episode 5   in March 2015.

                                          Clint Dudley from Shade Tree Auto in Grimes, IA is a disciplined goal setter. This is a very important update, as Clint has just completed building a brand new 13,000 SqFt service center.

                                          Clint has won many national recognitions.  He recently received the bronze Stevie Award in the Company of the Year – Retail category from International Business Awards. (See shop profile below for a list of honors bestowed on Shade Tree Auto)

                                          He has been recognized by the US Chamber of Commerce; as the only small business in Iowa to receive the Blue Ribbon Small Business Award for 2015.

                                          It was great to catch up with Clint and find out what is happening with him since our last interview 41 months ago.

                                          Talking Points:

                                          • Clint believes in taking care of customers better than they expect; especially in an automotive repair shop.
                                          • Regarding hiring: he had to improve his interview template to find the ‘right’ people.
                                          • He looks for team members that have strong values so their integration into his culture is easier.
                                          • Clint offers 4 Yr, 40,000 Mile warranty.
                                          • Moved from a rental into his own building. He built it from the ground up.
                                            • A 13,000 Sq Ft facility
                                            • Asked his team for their input so it could be as efficient as possible.
                                              • Heated floors.
                                              • Air-conditioned.
                                              • Two bays per tech.

                                            • Tablet and laptop for each tech.
                                            • Phones for each tech that keeps them hands-free to communicate.
                                            • He feels his facility will help with training young technicians who want to enter the industry.

                                          • His technicians are making close to six figures.
                                          • To make money in a shop you have to have patience. Respect that your customer has their own life. If they don’t reply back to you immediately, there may be a good reason.
                                          • When he got the right people on ‘the bus’ he started to run his business differently.
                                          • Clint is getting his new ideas by observing and listening. They do not have to be from this industry to adopt new ideas.
                                          • Great Habits:
                                            • Get in early and get things done.
                                            • Spend time with your children.
                                            • Take time to relax.
                                              • Do something non-work-related.

                                            • He writes a daily journal.

                                          • We will have issues with telematics, data and security in the future.
                                            • We can have access to the same information that our customers will.

                                          • He doubled his tire sales in the last year.
                                          • His new location made him more convenient to his customer base.
                                          • He is always updating his procedures.
                                          • He took his entire team to Vision in 2017.

                                          Shade Tree Auto Website

                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 16
                                          Number of technicians: 4
                                          Number of service advisers: 2
                                          Number of lifts: 10
                                          Number of bays: 11
                                          Days open: Mon – Fri
                                          Annual estimated volume: $1.7MM
                                          Percent Repair vs Maintenance vs Other: 70% – 30%
                                          Technician training hours per year: 40
                                          Service adviser training hours per year: 40
                                          Specialty: 4 Year – 40,000 mile warranty on parts and labor
                                          Association memberships: ASA, AAA
                                          ASE Certifications: ASE Master Technician, L1, M1, X1, Service Advisor
                                          Industry accreditations: AAR
                                          SMS: Mitchell
                                          Paperless: Yes
                                          DVI: Bolt On
                                          Primary supplier: NAPA
                                          Supplier marketing program: NAPA Car Care
                                          Performing hybrid repairs: Yes
                                          Business Coach: ATI
                                          Succession plan: Yes
                                          Misson Statement: Helping our customers make informed decisions regarding the safety and longevity of their vehicles
                                          Entrepreneur hack: Listen to people that have gone before you.
                                          Philanthropy: Grimes Chamber of Commerce, Urbandale Chamber of Commerce, Greater Des Moines Partnership, Greater Des Moines Leadership Institute, Grimes Kiwanis, Grimes Volunteer Support Services, Cub Scout, Community Youth Concepts, Boy Scouts of America, MS Moments
                                          Anything else: Shade Tree Auto has been the recipient of two US Chamber of Commerce Dream Big awards, Grimes Chamber Business of the Year, BBB Torch Award for Ethics, four AAA Top Shop Awards, and a 2017 International Business Award for company of the year- retail.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          “Where Are They Now”. Clint Dudley was originally interviewed in Episode 5   in March 2015.

                                          Clint Dudley from Shade Tree Auto in Grimes, IA is a disciplined goal setter. This is a very important update, as Clint has just completed building a brand new 13,000 SqFt service center.

                                          Clint has won many national recognitions.  He recently received the bronze Stevie Award in the Company of the Year – Retail category from International Business Awards. (See shop profile below for a list of honors bestowed on Shade Tree Auto)

                                          He has been recognized by the US Chamber of Commerce; as the only small business in Iowa to receive the Blue Ribbon Small Business Award for 2015.

                                          It was great to catch up with Clint and find out what is happening with him since our last interview 41 months ago.

                                          Talking Points:

                                          • Clint believes in taking care of customers better than they expect; especially in an automotive repair shop.
                                          • Regarding hiring: he had to improve his interview template to find the ‘right’ people.
                                          • He looks for team members that have strong values so their integration into his culture is easier.
                                          • Clint offers 4 Yr, 40,000 Mile warranty.
                                          • Moved from a rental into his own building. He built it from the ground up.
                                            • A 13,000 Sq Ft facility
                                            • Asked his team for their input so it could be as efficient as possible.
                                              • Heated floors.
                                              • Air-conditioned.
                                              • Two bays per tech.

                                            • Tablet and laptop for each tech.
                                            • Phones for each tech that keeps them hands-free to communicate.
                                            • He feels his facility will help with training young technicians who want to enter the industry.

                                          • His technicians are making close to six figures.
                                          • To make money in a shop you have to have patience. Respect that your customer has their own life. If they don’t reply back to you immediately, there may be a good reason.
                                          • When he got the right people on ‘the bus’ he started to run his business differently.
                                          • Clint is getting his new ideas by observing and listening. They do not have to be from this industry to adopt new ideas.
                                          • Great Habits:
                                            • Get in early and get things done.
                                            • Spend time with your children.
                                            • Take time to relax.
                                              • Do something non-work-related.

                                            • He writes a daily journal.

                                          • We will have issues with telematics, data and security in the future.
                                            • We can have access to the same information that our customers will.

                                          • He doubled his tire sales in the last year.
                                          • His new location made him more convenient to his customer base.
                                          • He is always updating his procedures.
                                          • He took his entire team to Vision in 2017.

                                          Shade Tree Auto Website

                                          Shop Profile
                                          Number of locations: 1
                                          Years in industry: 16
                                          Number of technicians: 4
                                          Number of service advisers: 2
                                          Number of lifts: 10
                                          Number of bays: 11
                                          Days open: Mon – Fri
                                          Annual estimated volume: $1.7MM
                                          Percent Repair vs Maintenance vs Other: 70% – 30%
                                          Technician training hours per year: 40
                                          Service adviser training hours per year: 40
                                          Specialty: 4 Year – 40,000 mile warranty on parts and labor
                                          Association memberships: ASA, AAA
                                          ASE Certifications: ASE Master Technician, L1, M1, X1, Service Advisor
                                          Industry accreditations: AAR
                                          SMS: Mitchell
                                          Paperless: Yes
                                          DVI: Bolt On
                                          Primary supplier: NAPA
                                          Supplier marketing program: NAPA Car Care
                                          Performing hybrid repairs: Yes
                                          Business Coach: ATI
                                          Succession plan: Yes
                                          Misson Statement: Helping our customers make informed decisions regarding the safety and longevity of their vehicles
                                          Entrepreneur hack: Listen to people that have gone before you.
                                          Philanthropy: Grimes Chamber of Commerce, Urbandale Chamber of Commerce, Greater Des Moines Partnership, Greater Des Moines Leadership Institute, Grimes Kiwanis, Grimes Volunteer Support Services, Cub Scout, Community Youth Concepts, Boy Scouts of America, MS Moments
                                          Anything else: Shade Tree Auto has been the recipient of two US Chamber of Commerce Dream Big awards, Grimes Chamber Business of the Year, BBB Torch Award for Ethics, four AAA Top Shop Awards, and a 2017 International Business Award for company of the year- retail.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=9533Tue, 19 Sep 2017 04:45:47 -040040:02falsefullAre you taking care of your customers beyond their expectations?<br /> <br /> The business culture at Shade Tree Automotive in Grimes, IA is the biggest factor for creating satisfied customers and team members. Owner, Clint Dudley has a brand-new building to service his customers. It was a team effort to design the building for top efficiencies.<br /> <br /> This AAA Top Shop in Iowa has also been recognized with the 2016 Torch Award for Ethics from the US Chamber of Commerce. Clint is a disciplined goal setter and has taken his entire team to Vision in KC in March 2017.<br /> <br /> He says hiring practices has made the difference in building his top team. Clint says we have a bright future and his new location has made him more convenient to his customer base. He doubled his tire sales in the last year.                                          RR 258: John Francis from Francis Automotive ServicesRR 258: John Francis from Francis Automotive ServicesJohn L. Francis has over 50 years of industry experience and has owned and operated Francis Automotive Services Inc. for more than 35 years. John’s most important business philosophy as a shop owner is to “be honest, speak from your heart, and always be authentic”, so it’s no mystery why he’s been so successful.

                                          For years Francis Automotive, an industry-acclaimed full-service auto repair shop in West Chester, PA, has not only supported the YMCA and Toys for Tots but has led the industry in developing a child safety brand.

                                          John is an Automotive Service Association (ASA) member and served on the ASA Mechanical Division Operations Committee for many years. John also represented the ASA in Washington, D.C., where he gave demonstrations to members of Congress on the importance of providing repair professionals with open access to service information. These presentations were instrumental in the information availability agreement that was eventually signed between the ASA and the automobile manufacturers.

                                          John is a past National Chairman of the Automotive Management Institute. He has served as the Chairman of ASA CARS. John also served on the ASE Board of Directors for 8 years and served as an AMi trustee for many years as well. He’s been featured in AutoInc magazine and is a two-time runner-up for NAPA Tech of the Year. John is a recipient of the AMi Alpha Award. Not only is John an extraordinary business professional, but his commitment to the industry and his peers is second to none. John lives in Atglen PA, he is married and has 3 children, 8 beautiful grandchildren, and 3 wonderful labs.

                                          John is also a part-time Business Development Coach for Elite Worldwide and works with shop owners to improve their financial position.

                                          Talking Points:

                                          • He still has his oldest customer coming to his shop from 1969.
                                          • There are three Generations of Francis’s working in the shop.
                                          • His dad was a sergeant in the motor pool in the army. Vehicle repair is in their blood.
                                          • He is semi-retired but shows up at the shop a few days a week especially to see his legacy customers.
                                          • John is a part-time business coach at Elite Worldwide.
                                          • Helped start AMi with a fundraising effort.
                                          • He tells his story on when he went from working in his business to on it.
                                            • Dick Vinet was the catalyst for this to happen.
                                            • He gives a good tip to help make the transition to working on your business.
                                            • You must read the E-Myth a few times and get a coach to hold you accountable.
                                            • It is in your best interest to change your focus.

                                          • John is very proud of his ethics based business.
                                          • Everyone can fix cars. What do you want to be known for?
                                            • Francis Automotive Services is known for child car seat services.

                                          • John learned a lot about ASE while serving as a director.
                                            • The ASE organization and its affiliates are there to benefit the industry.
                                            • ASE is the standard in our industry.

                                          • John tells a story about being a marathon runner and his goal to run 20 marathons and ultimately running in the Boston Marathon.
                                            • He also completed the Marine Marathon eight years in a row.

                                          • John talks about mountain climbing and his proposal to his wife at 8,900 feet.
                                          • John explains the transition moving your business from Monday through Saturday to Monday through Friday.
                                          • John loves to fly his drone in the Pennsylvania countryside

                                          Shop Profile
                                          Years in industry: 50 plus years
                                          Years business ownership: 38
                                          Number of technicians: 3
                                          Number of service advisers: 1
                                          Number of lifts: 5
                                          Number of bays: 5
                                          Days open: Mon – Fri
                                          Annual estimated volume: $750K
                                          Percent Repair vs Maintenance vs Other: 60%  – 40%
                                          Technician training hours per year: 16
                                          Service adviser training hours per year: 16
                                          Specialty: Child Seats and Child ID
                                          Association memberships: ASA since 1980
                                          Industry accreditations: AMAM
                                          SMS: Mitchell
                                          Paperless: Yes
                                          DVI: Bolt On
                                          Primary supplier: World Pac & Federated
                                          Supplier marketing program: Bosch Service Center
                                          Performing hybrid repairs: Yes
                                          Succession plan: Yes
                                          Biggest challenges: Technician Shortage:
                                          Part-Time Business Coach: Yes, Elite Worldwide

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          John L. Francis has over 50 years of industry experience and has owned and operated Francis Automotive Services Inc. for more than 35 years. John’s most important business philosophy as a shop owner is to “be honest, speak from your heart, and always be authentic”, so it’s no mystery why he’s been so successful.

                                          For years Francis Automotive, an industry-acclaimed full-service auto repair shop in West Chester, PA, has not only supported the YMCA and Toys for Tots but has led the industry in developing a child safety brand.

                                          John is an Automotive Service Association (ASA) member and served on the ASA Mechanical Division Operations Committee for many years. John also represented the ASA in Washington, D.C., where he gave demonstrations to members of Congress on the importance of providing repair professionals with open access to service information. These presentations were instrumental in the information availability agreement that was eventually signed between the ASA and the automobile manufacturers.

                                          John is a past National Chairman of the Automotive Management Institute. He has served as the Chairman of ASA CARS. John also served on the ASE Board of Directors for 8 years and served as an AMi trustee for many years as well. He’s been featured in AutoInc magazine and is a two-time runner-up for NAPA Tech of the Year. John is a recipient of the AMi Alpha Award. Not only is John an extraordinary business professional, but his commitment to the industry and his peers is second to none. John lives in Atglen PA, he is married and has 3 children, 8 beautiful grandchildren, and 3 wonderful labs.

                                          John is also a part-time Business Development Coach for Elite Worldwide and works with shop owners to improve their financial position.

                                          Talking Points:

                                          • He still has his oldest customer coming to his shop from 1969.
                                          • There are three Generations of Francis’s working in the shop.
                                          • His dad was a sergeant in the motor pool in the army. Vehicle repair is in their blood.
                                          • He is semi-retired but shows up at the shop a few days a week especially to see his legacy customers.
                                          • John is a part-time business coach at Elite Worldwide.
                                          • Helped start AMi with a fundraising effort.
                                          • He tells his story on when he went from working in his business to on it.
                                            • Dick Vinet was the catalyst for this to happen.
                                            • He gives a good tip to help make the transition to working on your business.
                                            • You must read the E-Myth a few times and get a coach to hold you accountable.
                                            • It is in your best interest to change your focus.

                                          • John is very proud of his ethics based business.
                                          • Everyone can fix cars. What do you want to be known for?
                                            • Francis Automotive Services is known for child car seat services.

                                          • John learned a lot about ASE while serving as a director.
                                            • The ASE organization and its affiliates are there to benefit the industry.
                                            • ASE is the standard in our industry.

                                          • John tells a story about being a marathon runner and his goal to run 20 marathons and ultimately running in the Boston Marathon.
                                            • He also completed the Marine Marathon eight years in a row.

                                          • John talks about mountain climbing and his proposal to his wife at 8,900 feet.
                                          • John explains the transition moving your business from Monday through Saturday to Monday through Friday.
                                          • John loves to fly his drone in the Pennsylvania countryside

                                          Shop Profile
                                          Years in industry: 50 plus years
                                          Years business ownership: 38
                                          Number of technicians: 3
                                          Number of service advisers: 1
                                          Number of lifts: 5
                                          Number of bays: 5
                                          Days open: Mon – Fri
                                          Annual estimated volume: $750K
                                          Percent Repair vs Maintenance vs Other: 60%  – 40%
                                          Technician training hours per year: 16
                                          Service adviser training hours per year: 16
                                          Specialty: Child Seats and Child ID
                                          Association memberships: ASA since 1980
                                          Industry accreditations: AMAM
                                          SMS: Mitchell
                                          Paperless: Yes
                                          DVI: Bolt On
                                          Primary supplier: World Pac & Federated
                                          Supplier marketing program: Bosch Service Center
                                          Performing hybrid repairs: Yes
                                          Succession plan: Yes
                                          Biggest challenges: Technician Shortage:
                                          Part-Time Business Coach: Yes, Elite Worldwide

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=9507Thu, 14 Sep 2017 22:47:34 -040044:24falsefullBe Honest, Speak from Your Heart, Always Be Authentic and Have the Highest Ethics. Your Business Will Boom!<br /> <br /> John Francis from Francis Automotive in West Chester, PA has given of himself to further the industry. With support to ASE, ASA and AMi among others, John has helped steer the direction of the aftermarket in many volunteer positions.<br /> <br /> He finds the time to be a part-time business coach, is excited about the 3rd generation of Francis’s to join his company, he ran in twenty marathons, and John figured out a long time ago that he needed to work on his business, not in it.<br /> <br /> Another Legacy Leader Episode.                                          RR 257: Tom Marx, MAAP – Marx Group & Hart Marx AdvisorsRR 257: Tom Marx, MAAP – Marx Group & Hart Marx AdvisorsTom Marx, MAAP, is the Chairman and Chief Strategy Officer of Marx Group, a full-service marketing communications agency that specializes in the automotive, performance, and trucking industries. Marx Group’s three core offerings are research, strategy and marketing communications. Tom brings a depth of marketing and business knowledge from his 30+ years’ experience in the industry along with a wealth of expertise garnered from other industries.

                                          Professionally, Tom is an active member of the Auto Care Association, SEMA, AASA, APRA, ACC. He is also past vice chair of the Auto Care Association Marketing Communications Committee and past president of the Automotive Communications Council. He also serves on several other Boards of Directors.

                                          He is a frequent contributor to industry publications including the agency’s e-Newsletter, Catalyst, which provides marketing insights and tips.

                                          Tom is also a partner in Hart Marx Advisors, a mergers and acquisition consultancy that brings together buyers and sellers as well as representing private equity firms and major international industry companies.

                                          Tom will speak at AAPEX 2017. His topic will be ‘AMPLIFY YOUR BRAND’

                                          What makes a great brand? What makes people choose your brand or product over the competition? Successful companies have mastered the elements of branding to help increase their desirability and ultimately their profitability. In this session, Tom Marx and Frank Buscemi will discuss the strategy and tactics you’ll need, along with the challenges you’ll face in amplifying your brand. You’ll learn how proper branding can help steer your strategic plan, create marketing and sales efficiencies, and increase customer retention and brand loyalty.

                                          Talking Points:

                                          • Marx Group is a 34-year-old marketing and communications company and recently opened an office in Detroit, MI
                                          • He feels that online training may be a trend in the future because of the time available and needed for travel.
                                          • Artificial intelligence will have an influence on training in the near future.
                                          • Branding is simply a matter of how to to get your public identity created, consistently, in whatever you do so you can be selected to become your customers’ loyal shop.
                                          • The A Shops who have done the branding work and have implemented strong processes and quality controls are booming.
                                          • Major aftermarket brands need to have a public identity and be in the media. They need to support the service professional and provide training on technology and product.
                                            • The message flows through the distributor.

                                          • Technicians can have a big impact on the product/brand because they see the quality and fit first hand in the shop.
                                          • In marketing, you must be relevant. Example: marketing wipers in the season.
                                          • Consolidation when effective is a virtuous cycle. There is value in consolidation.
                                          • Business expansions happen organically and inorganically through buying more Investors are looking for 10 -15% return on their investment.
                                          • Consolidation opens up opportunity to sell your business
                                            • Your brand, the quality of your financial statements and customer base will depend on being an attractive opportunity.

                                          • Weak players are falling and the stronger are rising to the top.
                                          • If you want to sell your business, start planning three years ahead to normalize your financial statement (clean it up).
                                            • The buyer must have confidence in what you say about your business. Your financial statements must support and justify your claims.

                                          • Chasing low price business is a losing proposition. Put yourself in the shoes of your customer.
                                          • The service sector of our industry is in its Golden Age.
                                          • Shop owners who have not made the move to improve their business need to take a business management course.

                                          Marx Group Website

                                          Hart Marx Advisors Website

                                          ]]>                                          Tom Marx, MAAP, is the Chairman and Chief Strategy Officer of Marx Group, a full-service marketing communications agency that specializes in the automotive, performance, and trucking industries. Marx Group’s three core offerings are research, strategy and marketing communications. Tom brings a depth of marketing and business knowledge from his 30+ years’ experience in the industry along with a wealth of expertise garnered from other industries.

                                          Professionally, Tom is an active member of the Auto Care Association, SEMA, AASA, APRA, ACC. He is also past vice chair of the Auto Care Association Marketing Communications Committee and past president of the Automotive Communications Council. He also serves on several other Boards of Directors.

                                          He is a frequent contributor to industry publications including the agency’s e-Newsletter, Catalyst, which provides marketing insights and tips.

                                          Tom is also a partner in Hart Marx Advisors, a mergers and acquisition consultancy that brings together buyers and sellers as well as representing private equity firms and major international industry companies.

                                          Tom will speak at AAPEX 2017. His topic will be ‘AMPLIFY YOUR BRAND’

                                          What makes a great brand? What makes people choose your brand or product over the competition? Successful companies have mastered the elements of branding to help increase their desirability and ultimately their profitability. In this session, Tom Marx and Frank Buscemi will discuss the strategy and tactics you’ll need, along with the challenges you’ll face in amplifying your brand. You’ll learn how proper branding can help steer your strategic plan, create marketing and sales efficiencies, and increase customer retention and brand loyalty.

                                          Talking Points:

                                          • Marx Group is a 34-year-old marketing and communications company and recently opened an office in Detroit, MI
                                          • He feels that online training may be a trend in the future because of the time available and needed for travel.
                                          • Artificial intelligence will have an influence on training in the near future.
                                          • Branding is simply a matter of how to to get your public identity created, consistently, in whatever you do so you can be selected to become your customers’ loyal shop.
                                          • The A Shops who have done the branding work and have implemented strong processes and quality controls are booming.
                                          • Major aftermarket brands need to have a public identity and be in the media. They need to support the service professional and provide training on technology and product.
                                            • The message flows through the distributor.

                                          • Technicians can have a big impact on the product/brand because they see the quality and fit first hand in the shop.
                                          • In marketing, you must be relevant. Example: marketing wipers in the season.
                                          • Consolidation when effective is a virtuous cycle. There is value in consolidation.
                                          • Business expansions happen organically and inorganically through buying more Investors are looking for 10 -15% return on their investment.
                                          • Consolidation opens up opportunity to sell your business
                                            • Your brand, the quality of your financial statements and customer base will depend on being an attractive opportunity.

                                          • Weak players are falling and the stronger are rising to the top.
                                          • If you want to sell your business, start planning three years ahead to normalize your financial statement (clean it up).
                                            • The buyer must have confidence in what you say about your business. Your financial statements must support and justify your claims.

                                          • Chasing low price business is a losing proposition. Put yourself in the shoes of your customer.
                                          • The service sector of our industry is in its Golden Age.
                                          • Shop owners who have not made the move to improve their business need to take a business management course.

                                          Marx Group Website

                                          Hart Marx Advisors Website

                                          ]]>                                          https://remarkableresults.biz/?p=9475Tue, 12 Sep 2017 04:20:08 -040035:52falsefullShops That Have Created a Brand Where People Trust You Find Their Business Booming.<br /> <br /> Tom Marx, MAAP, Chairman and Chief Strategy Officer from The Marx Group, a full-service marketing communications agency, says the service segment of our industry is in the Golden Age. He is also very outspoken on industry consolidation as a partner in Hart Marx Advisors a mergers and acquisition consultancy.<br /> <br /> Tom knows the aftermarket and the service professional. He’ll be speaking at AAPEX 2017 on ‘Amplifying Your Brand’. In the interview, Tom talks about industry consolidation from both the service and distribution side. He also shares his perspectives on training, marketing and the need for quality financial statements, if you are interested in selling your business.                                          RR 256: Rachael Wacha from City Auto RepairRR 256: Rachael Wacha from City Auto RepairRachael Wacha was born and raised in Gainesville, FL. Her career started in the Salon industry, then to writing home and auto insurance coverage. In 2010, she started working for her father at City Auto Repair, Inc. It didn’t take her long to fall in love with the business.

                                          By 2012, she had doubled sales in a year. In February 2013 Rachael was written about in a nationwide automotive magazine. Since then, Rachael went from managing the business to owning it in 2016.

                                          City Auto Repair is a AAA approved repair facility. Rachael is currently the President of the Automotive Service Association in the Gainesville/Ocala area.

                                          Rachael is extremely passionate about educating women in automotive repair, which is why she started hosting free Car Care Clinics, “Lipstick and Dipsticks” for women.

                                          Talking Points:

                                          • Overcame challenges in her early life. She was on Medicaid, on food stamps and a single mom.
                                          • Joined the family business and was not sure where that was going to go.
                                          • Cleaned up the place and joined the service counter because she knows people.
                                          • It did not take long for her to get accepted on the counter.
                                          • She learned that she was very much the same as her dad. He did not appreciate how important she was to the business.
                                          • In 2012 she doubled sales in a year.
                                          • At 31-year-old Rachael became the shop owner.
                                          • She connected with Gary Gunn and joined a ‘50’ group.
                                            • It was her most incredible experience to join that coaching team and mentoring group.

                                          • She is part of Aaron Stokes mastermind Shop Fix Academy.
                                          • She shares the moment when she got a big raise from her dad.
                                          • She struggled with finding good service advisor help.
                                            • She found a superstar that loves the business just as much as she does.

                                          • Rachael finds things positive in every challenge.
                                          • She is investing in vocational training and engaging with students.
                                          • Rachael is working on being better organized in her office.
                                          • Looking for a ‘B’ tech for the shop.
                                          • Is starting to share her numbers with her team.
                                          • Her goal is $1MM in sales.
                                          • Having Monday morning meetings with her team and setting standards (goals).
                                          • She offers advice on succession plans.
                                          • Our industry is so competitive but we are stronger when we are together.

                                          City Auto Repair Website

                                          Shop Profile
                                          Years in industry: 7
                                          Years business ownership: 1
                                          Number of technicians: 4
                                          Number of service advisers: 2
                                          Number of lifts: 8
                                          Number of bays: 9
                                          Days open: Mon – Fri
                                          Percent Repair vs Maintenance vs Other: 60% – 40%
                                          Specialty: Women Owned Business
                                          Association memberships: ASA, Prsident Gainesville/Ocala Chapter
                                          SMS: Mitchell 1
                                          Paperless: No
                                          Hybrid Repair: Yes
                                          Business Coach: Shop Fix Academy- Aaron Stokes
                                          Succession plan: Yes
                                          Philanthropy: Gainsville Area Women's Network

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Rachael Wacha was born and raised in Gainesville, FL. Her career started in the Salon industry, then to writing home and auto insurance coverage. In 2010, she started working for her father at City Auto Repair, Inc. It didn’t take her long to fall in love with the business.

                                          By 2012, she had doubled sales in a year. In February 2013 Rachael was written about in a nationwide automotive magazine. Since then, Rachael went from managing the business to owning it in 2016.

                                          City Auto Repair is a AAA approved repair facility. Rachael is currently the President of the Automotive Service Association in the Gainesville/Ocala area.

                                          Rachael is extremely passionate about educating women in automotive repair, which is why she started hosting free Car Care Clinics, “Lipstick and Dipsticks” for women.

                                          Talking Points:

                                          • Overcame challenges in her early life. She was on Medicaid, on food stamps and a single mom.
                                          • Joined the family business and was not sure where that was going to go.
                                          • Cleaned up the place and joined the service counter because she knows people.
                                          • It did not take long for her to get accepted on the counter.
                                          • She learned that she was very much the same as her dad. He did not appreciate how important she was to the business.
                                          • In 2012 she doubled sales in a year.
                                          • At 31-year-old Rachael became the shop owner.
                                          • She connected with Gary Gunn and joined a ‘50’ group.
                                            • It was her most incredible experience to join that coaching team and mentoring group.

                                          • She is part of Aaron Stokes mastermind Shop Fix Academy.
                                          • She shares the moment when she got a big raise from her dad.
                                          • She struggled with finding good service advisor help.
                                            • She found a superstar that loves the business just as much as she does.

                                          • Rachael finds things positive in every challenge.
                                          • She is investing in vocational training and engaging with students.
                                          • Rachael is working on being better organized in her office.
                                          • Looking for a ‘B’ tech for the shop.
                                          • Is starting to share her numbers with her team.
                                          • Her goal is $1MM in sales.
                                          • Having Monday morning meetings with her team and setting standards (goals).
                                          • She offers advice on succession plans.
                                          • Our industry is so competitive but we are stronger when we are together.

                                          City Auto Repair Website

                                          Shop Profile
                                          Years in industry: 7
                                          Years business ownership: 1
                                          Number of technicians: 4
                                          Number of service advisers: 2
                                          Number of lifts: 8
                                          Number of bays: 9
                                          Days open: Mon – Fri
                                          Percent Repair vs Maintenance vs Other: 60% – 40%
                                          Specialty: Women Owned Business
                                          Association memberships: ASA, Prsident Gainesville/Ocala Chapter
                                          SMS: Mitchell 1
                                          Paperless: No
                                          Hybrid Repair: Yes
                                          Business Coach: Shop Fix Academy- Aaron Stokes
                                          Succession plan: Yes
                                          Philanthropy: Gainsville Area Women's Network

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=9470Fri, 08 Sep 2017 04:18:15 -040045:00falsefullJoined the Family business and doubled sales within a year.<br /> <br /> Thirty one-year-old Rachael Wacha from City Auto Repair realized she was more like her dad than she thought. She also didn’t realize how important she was to the business.<br /> <br /> You’ll be moved by her story and very open discussion of her very personal journey as she walked through life’s challenges and overcame them all. She has the tenacity to achieve every goal she sets for herself.<br /> <br /> Having completed a succession plan to own the business, Rachael has joined a coaching and mastermind group. She is the president of the local ASA chapter and Is investing her time in vocational training and engaging with students.                                          RR 255: David Milne from ATMC and ASERR 255: David Milne from ATMC and ASEDave Milne is Executive Director of Special Test Programs for ASE where he is responsible for the development, maintenance, and assembly of several ASE certification tests, as well as a variety of client specific tests.

                                          Dave also serves as the President of the Automotive Training Managers Council (ATMC), a division of the ASE Industry Education Alliance. The council is a network of training managers from both the OEMs and aftermarket who use their collective wisdom to look into the future of how people will learn and then help each other prepare their training for that future.

                                          A 40-year veteran of the automotive service industry, he has been with ASE 21 years, previously serving as president of Professional Auto Supply, Inc. Dave started his career as an automotive technician in a 4-bay service station.

                                          The episode dives into the data from an ATMC survey completed in the first half of 2017. (see link below)

                                          Talking Points:

                                          • ATMC’s mission is to improve the quality of training through the collaboration of its members.
                                          • Automotive Training Managers Council has been around since 1984, representing automotive and truck
                                            • 1/3 of members are OE manufacturers
                                            • 1/3 members are from the aftermarket like Gates, Standard Motor Product and Federal-Mogul Motorparts
                                            • 1/3 educator’s and software developers

                                          • ATMC uses the collective knowledge to work on training problems common to all of us.
                                          • ASE doesn’t get the credit for what they do in the industry.
                                          • ASE hears constantly from the industry that students are not being fully prepared, their expectations are too high and they don’t have the patience required to develop the experience they need to become a great technician.
                                          • ASE also hears from the education side that the industry has a poor image and that there aren’t enough intern opportunities.
                                            • Educators are saying that too many students (approximately 50%) are not in the industry after five years.
                                              • We are doing a poor job of onboarding, challenging and rewarding them.

                                            • There is not enough youth joining the industry through the education systems, so the industry must fish in different pools. Subsequently, the industry will be burdened to educate them.
                                            • They are laying the foundation to resolve these disconnects.
                                            • The new auto tech graduates want to be in service to others and have meaningful jobs. Do not put a new grad into a situation where they are mopping the floor and given meaningless tasks. They will not stick around.
                                            • A big challenge is convincing the parents. Convincing them will cost money with a PR campaign.

                                          • Vocational instructors are graying out and retiring.
                                          • We must train the students and the instructors at the same time.
                                            • Some educators become ‘frozen in time’ at their knowledge level if they don’t continue to get a high level of training.
                                            • NATEF requirement of 20 hours per year may not necessarily be enough.

                                          • ATMC Survey 2017 – was directed at technicians only. 150,000 techs were sent the survey. 3,200 completed the entire survey.
                                            • Technician Age:
                                              • Almost 70% of working technicians are over the age of 45.
                                              • Almost 40% are over the age of 55.

                                            • Pay Structure entire industry:
                                              • 30% of technicians are on a salary
                                              • 36% of technicians are hourly
                                              • 26% of technicians are on flat rate

                                            • Pay Structure independent side:
                                              • 38% of technicians are on a salary
                                              • 30% of technicians are hourly
                                              • 20% of technicians are on flat rate

                                            • Other trends:
                                              • Technicians are moving from independents and dealerships to fleets.
                                                • Only 1% of fleet techs are flat rate.

                                              • Training:
                                                • Overall 68% of shop owners are paying for training. The trend is up.
                                                  • 60% of independents
                                                  • 80% of dealerships
                                                  • 70% of fleet

                                                • 23% of technicians at independent shops are paying for their own training.

                                              • Factors in a techs inability to get the necessary training:
                                                • 75% – Availability of Right Training
                                                • 50% – Lack of quality training
                                                • 48% – High cost of training
                                                • 42% – Inability to take time off

                                              • Greatest training needs:
                                                • 52% – Electrical / Electronic
                                                • 48% – Hybrid / EV
                                                • 46% – Advanced Engine Performance
                                                • 37% – Automatic Transmissions
                                                • 31% – Engine Performance.



                                          • We are going to have to steer the future. We will all feel the pain of the problems.
                                          • ATMC is collaborating with the Tech Force Foundation to develop a hands-on experience for middle schoolers. Plans are to take the experience to science museums.
                                            • ATMC wants to build a resource of opportunities that exist in the industry.


                                          ATMC Website

                                          ATMC Training Benchmark Survey

                                          ASE Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Dave Milne is Executive Director of Special Test Programs for ASE where he is responsible for the development, maintenance, and assembly of several ASE certification tests, as well as a variety of client specific tests.

                                          Dave also serves as the President of the Automotive Training Managers Council (ATMC), a division of the ASE Industry Education Alliance. The council is a network of training managers from both the OEMs and aftermarket who use their collective wisdom to look into the future of how people will learn and then help each other prepare their training for that future.

                                          A 40-year veteran of the automotive service industry, he has been with ASE 21 years, previously serving as president of Professional Auto Supply, Inc. Dave started his career as an automotive technician in a 4-bay service station.

                                          The episode dives into the data from an ATMC survey completed in the first half of 2017. (see link below)

                                          Talking Points:

                                          • ATMC’s mission is to improve the quality of training through the collaboration of its members.
                                          • Automotive Training Managers Council has been around since 1984, representing automotive and truck
                                            • 1/3 of members are OE manufacturers
                                            • 1/3 members are from the aftermarket like Gates, Standard Motor Product and Federal-Mogul Motorparts
                                            • 1/3 educator’s and software developers

                                          • ATMC uses the collective knowledge to work on training problems common to all of us.
                                          • ASE doesn’t get the credit for what they do in the industry.
                                          • ASE hears constantly from the industry that students are not being fully prepared, their expectations are too high and they don’t have the patience required to develop the experience they need to become a great technician.
                                          • ASE also hears from the education side that the industry has a poor image and that there aren’t enough intern opportunities.
                                            • Educators are saying that too many students (approximately 50%) are not in the industry after five years.
                                              • We are doing a poor job of onboarding, challenging and rewarding them.

                                            • There is not enough youth joining the industry through the education systems, so the industry must fish in different pools. Subsequently, the industry will be burdened to educate them.
                                            • They are laying the foundation to resolve these disconnects.
                                            • The new auto tech graduates want to be in service to others and have meaningful jobs. Do not put a new grad into a situation where they are mopping the floor and given meaningless tasks. They will not stick around.
                                            • A big challenge is convincing the parents. Convincing them will cost money with a PR campaign.

                                          • Vocational instructors are graying out and retiring.
                                          • We must train the students and the instructors at the same time.
                                            • Some educators become ‘frozen in time’ at their knowledge level if they don’t continue to get a high level of training.
                                            • NATEF requirement of 20 hours per year may not necessarily be enough.

                                          • ATMC Survey 2017 – was directed at technicians only. 150,000 techs were sent the survey. 3,200 completed the entire survey.
                                            • Technician Age:
                                              • Almost 70% of working technicians are over the age of 45.
                                              • Almost 40% are over the age of 55.

                                            • Pay Structure entire industry:
                                              • 30% of technicians are on a salary
                                              • 36% of technicians are hourly
                                              • 26% of technicians are on flat rate

                                            • Pay Structure independent side:
                                              • 38% of technicians are on a salary
                                              • 30% of technicians are hourly
                                              • 20% of technicians are on flat rate

                                            • Other trends:
                                              • Technicians are moving from independents and dealerships to fleets.
                                                • Only 1% of fleet techs are flat rate.

                                              • Training:
                                                • Overall 68% of shop owners are paying for training. The trend is up.
                                                  • 60% of independents
                                                  • 80% of dealerships
                                                  • 70% of fleet

                                                • 23% of technicians at independent shops are paying for their own training.

                                              • Factors in a techs inability to get the necessary training:
                                                • 75% – Availability of Right Training
                                                • 50% – Lack of quality training
                                                • 48% – High cost of training
                                                • 42% – Inability to take time off

                                              • Greatest training needs:
                                                • 52% – Electrical / Electronic
                                                • 48% – Hybrid / EV
                                                • 46% – Advanced Engine Performance
                                                • 37% – Automatic Transmissions
                                                • 31% – Engine Performance.



                                          • We are going to have to steer the future. We will all feel the pain of the problems.
                                          • ATMC is collaborating with the Tech Force Foundation to develop a hands-on experience for middle schoolers. Plans are to take the experience to science museums.
                                            • ATMC wants to build a resource of opportunities that exist in the industry.


                                          ATMC Website

                                          ATMC Training Benchmark Survey

                                          ASE Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=9454Tue, 05 Sep 2017 04:16:03 -040048:17falsefullImportant Study Shows the Graying of Our Technicians Poses a Big Challenge in the Very Near Future.<br /> <br /> Dave Milne serves as the President of the Automotive Training Managers Council (ATMC), a division of the ASE Industry Education Alliance. Dave is also the Executive Director of Special Test Programs for ASE.<br /> <br /> Dave shares the mission and value of ATMC, their most recent survey data that he says will have a big impact on the industry. We talk about education and recruiting our future technicians. You’ll also hear Dave speak to our industry training needs and trends, pay structure and how ATMC and ASE is working with the industry to bring awareness to our trade.                                          RR 254: Rod Stephens from The Stephens Law FirmRR 254: Rod Stephens from The Stephens Law FirmThe Stephens Law Firm

                                          Rod Stephens, Attorney and Counselor at Law from The Stephens Law Firm counsels and represents employers in all aspects of the employment relationship. While a large part of his work is in the litigated context, he prefers to work with his clients to develop procedures and protocols to avoid litigation and maximize their human capital.

                                          Rod takes a team approach in his interface with management. His firm provides training, seminars, prepares policy and procedure handbooks, updates on recent cases and, of course, sound counsel.

                                          Rod is the principal author of his Blog Inzozi.com (In-zoh-zi) [see link below]. His Blog provides valuable information for employers and employees and as with everything Rod does, he tempers it with a strong dose of common sense.

                                          Although Rod’s office is located in Puyallup, WA,  he represents clients in legal matters throughout the State of Washington. He is a frequent lecturer at continuing education classes in employment law directed toward assisting lawyers, management and human resource professionals.

                                          The prestigious legal directory Martindale Hubbell has ranked Rod as AV Preeminent and his firm has been listed in the Bar Register of Preeminent Law Firms. Rod has also been selected as a SuperLawyer by Washington Law and Politics magazine on numerous occasions.

                                          In addition to his law practice, Rod is also extremely active in the Sumner-Puyallup business community. He recently completed seven years of service with the Puyallup Sumner Chamber of Commerce

                                          Talking Points:

                                          • Do you want to be a shop owner or be a defendant?
                                          • Never borrow a hand book unless you are going to make changes. There is no one size fits all in handbooks.
                                          • You must understand the Law before you give your handbook to your people.
                                          • Job descriptions protect you from potential claims.
                                          • Consider accommodations in a comp or disability case. Research the need.
                                          • Leave Laws. Currently, 7 States that have them. Some cities have their own.
                                            • They are a new phenomenon
                                            • Trending nationally is a paid time off (PTO). A team member can take time for any reason.

                                          • State and Federal law apply. You need to be compliant with federal and obligations to your state and even with your city.
                                          • He is working on employment contracts and handbooks now.
                                          • If you get a notice you take the complaint to an HR specialist or a lawyer. The EEOC is backed up over a year to process.
                                            • Federal funding is one reason.
                                            • Find training for employer obligations online
                                            • eeoc.gov

                                          • It is easy to find information at the Department of Labor
                                            •  dol.gov
                                            • Wage and leave issues.

                                          • Wage and hour is one of the hottest areas in employment law right now.
                                            • Salary vs Hourly classification tests.
                                            • Service writers.
                                            • When it is a close call pay hourly.

                                          • Get Employment Practices Liability Insurance Policy.
                                          • Terminations are a serious issue.
                                            • Many employers feel they can work with an employee so they don’t have to terminate.
                                              • You can only do so much with people.

                                            • Never say anything that could come back at you.
                                            • Do you know all the facts on the issue?
                                              • Have you looked at the personal file to see the write ups?
                                              • Have you heard the employee’s story? Where are they coming from?
                                              • Facts vs rumors.

                                            • It is good to get insights from an HR professional on a termination.

                                          • Ninety-day probation period.
                                            • If in your handbook, think about what the employee thinks when he/she reads that.
                                              • They may think that if I keep my nose clean for 90 days the only reason I would be terminated is for cause.

                                            • Cell phones are becoming a big issue today…
                                              • The potential risk of injury because of attention span.
                                              • The potential risk to photo customer lists or financial information that is proprietary to your business.
                                              • Personal phones should not contain any business proprietary information



                                          Rod’s Inzozi Blog

                                          Stephans Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          The Stephens Law Firm

                                          Rod Stephens, Attorney and Counselor at Law from The Stephens Law Firm counsels and represents employers in all aspects of the employment relationship. While a large part of his work is in the litigated context, he prefers to work with his clients to develop procedures and protocols to avoid litigation and maximize their human capital.

                                          Rod takes a team approach in his interface with management. His firm provides training, seminars, prepares policy and procedure handbooks, updates on recent cases and, of course, sound counsel.

                                          Rod is the principal author of his Blog Inzozi.com (In-zoh-zi) [see link below]. His Blog provides valuable information for employers and employees and as with everything Rod does, he tempers it with a strong dose of common sense.

                                          Although Rod’s office is located in Puyallup, WA,  he represents clients in legal matters throughout the State of Washington. He is a frequent lecturer at continuing education classes in employment law directed toward assisting lawyers, management and human resource professionals.

                                          The prestigious legal directory Martindale Hubbell has ranked Rod as AV Preeminent and his firm has been listed in the Bar Register of Preeminent Law Firms. Rod has also been selected as a SuperLawyer by Washington Law and Politics magazine on numerous occasions.

                                          In addition to his law practice, Rod is also extremely active in the Sumner-Puyallup business community. He recently completed seven years of service with the Puyallup Sumner Chamber of Commerce

                                          Talking Points:

                                          • Do you want to be a shop owner or be a defendant?
                                          • Never borrow a hand book unless you are going to make changes. There is no one size fits all in handbooks.
                                          • You must understand the Law before you give your handbook to your people.
                                          • Job descriptions protect you from potential claims.
                                          • Consider accommodations in a comp or disability case. Research the need.
                                          • Leave Laws. Currently, 7 States that have them. Some cities have their own.
                                            • They are a new phenomenon
                                            • Trending nationally is a paid time off (PTO). A team member can take time for any reason.

                                          • State and Federal law apply. You need to be compliant with federal and obligations to your state and even with your city.
                                          • He is working on employment contracts and handbooks now.
                                          • If you get a notice you take the complaint to an HR specialist or a lawyer. The EEOC is backed up over a year to process.
                                            • Federal funding is one reason.
                                            • Find training for employer obligations online
                                            • eeoc.gov

                                          • It is easy to find information at the Department of Labor
                                            •  dol.gov
                                            • Wage and leave issues.

                                          • Wage and hour is one of the hottest areas in employment law right now.
                                            • Salary vs Hourly classification tests.
                                            • Service writers.
                                            • When it is a close call pay hourly.

                                          • Get Employment Practices Liability Insurance Policy.
                                          • Terminations are a serious issue.
                                            • Many employers feel they can work with an employee so they don’t have to terminate.
                                              • You can only do so much with people.

                                            • Never say anything that could come back at you.
                                            • Do you know all the facts on the issue?
                                              • Have you looked at the personal file to see the write ups?
                                              • Have you heard the employee’s story? Where are they coming from?
                                              • Facts vs rumors.

                                            • It is good to get insights from an HR professional on a termination.

                                          • Ninety-day probation period.
                                            • If in your handbook, think about what the employee thinks when he/she reads that.
                                              • They may think that if I keep my nose clean for 90 days the only reason I would be terminated is for cause.

                                            • Cell phones are becoming a big issue today…
                                              • The potential risk of injury because of attention span.
                                              • The potential risk to photo customer lists or financial information that is proprietary to your business.
                                              • Personal phones should not contain any business proprietary information



                                          Rod’s Inzozi Blog

                                          Stephans Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=9447Fri, 01 Sep 2017 05:00:51 -040040:59falsefullEmployment Law. Keep an HR Advisor or Attorney On Your Team to Prevent You From Becoming a Defendant.<br /> <br /> Rod Stephens from The Stephens Law Firm has worked with the ASA Northwest group for some time. He knows our aftermarket business. <br /> <br /> We chat about handbooks, disability, terminations, cell phones, wage and hour, and the depth of legal knowledge you need to know as your obligations are not only federal law but your state and city laws too.                                          RR 253: Scott Buckley & Steve BullinsRR 253: Scott Buckley & Steve BullinsSteve Bullins graduated from Delcastle Technical High school from the Electrical Trades program. He attended and earned a degree from the Delaware Technical & Community College in Criminal Justice with a specialization in Law Enforcement. While in college Steve coached boys lacrosse at Delcastle. Steve began working at Buckley’s Auto Care as an automotive technician three years ago. He is working on his ASE certifications. He is a certified Child Safety Seat Technician, which is a big focus at Buckley’s. He enjoy’s his job and being part of the Buckley family culture. He is currently, pursuing locksmithing & security related certifications that apply to vehicles & becoming an instructor for Buckley’s Child Safety Seat program. Steve’s hobbies include motorcycles & mountain biking. 

                                          Talking Points:

                                          • Scott Buckley got the bug to be in the tech business.
                                            • Not in the family business but advising and involved in the tech side of the business.

                                          • Steve Bullins got a chance to work part-time at Buckley’s while he was working at Best Buy to help pay for his college.
                                          • Look at a vehicle from a digital security first standpoint. Look at cars as something that you can’t put back together in the same manner. You’ll need to do programing and security aspect.
                                          • Scott is a software business analyst. He sits between the stakeholder of the project and the programs.
                                          • Shops need to work with OE’s so we can grow our industry and become Transparent.
                                          • Steve and Scott differ from the Millennial stereotype. We run down the traits.
                                          • Steve is working with a sixteen-year-old apprentice in the shop. At 26 years old Steve feels he can relate to him well.
                                          • You are marketing yourself with everything you post on the internet.
                                          • DVI is good for shops today for clarity, and accuracy for the customer. It helps the shop owner cover his ass with the pictures and documentation that DVI brings.
                                          • Bring awareness, to your customers, to new safety systems that are on their vehicles today. Customers don’t know what they don’t know. It is the shop that needs to inform their customers what these new systems mean to them and what can go wrong.
                                          • Give Millennials a chance. Do not judge all Millennials the same. Do not label people.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.co

                                          ]]>                                          Steve Bullins graduated from Delcastle Technical High school from the Electrical Trades program. He attended and earned a degree from the Delaware Technical & Community College in Criminal Justice with a specialization in Law Enforcement. While in college Steve coached boys lacrosse at Delcastle. Steve began working at Buckley’s Auto Care as an automotive technician three years ago. He is working on his ASE certifications. He is a certified Child Safety Seat Technician, which is a big focus at Buckley’s. He enjoy’s his job and being part of the Buckley family culture. He is currently, pursuing locksmithing & security related certifications that apply to vehicles & becoming an instructor for Buckley’s Child Safety Seat program. Steve’s hobbies include motorcycles & mountain biking. 

                                          Talking Points:

                                          • Scott Buckley got the bug to be in the tech business.
                                            • Not in the family business but advising and involved in the tech side of the business.

                                          • Steve Bullins got a chance to work part-time at Buckley’s while he was working at Best Buy to help pay for his college.
                                          • Look at a vehicle from a digital security first standpoint. Look at cars as something that you can’t put back together in the same manner. You’ll need to do programing and security aspect.
                                          • Scott is a software business analyst. He sits between the stakeholder of the project and the programs.
                                          • Shops need to work with OE’s so we can grow our industry and become Transparent.
                                          • Steve and Scott differ from the Millennial stereotype. We run down the traits.
                                          • Steve is working with a sixteen-year-old apprentice in the shop. At 26 years old Steve feels he can relate to him well.
                                          • You are marketing yourself with everything you post on the internet.
                                          • DVI is good for shops today for clarity, and accuracy for the customer. It helps the shop owner cover his ass with the pictures and documentation that DVI brings.
                                          • Bring awareness, to your customers, to new safety systems that are on their vehicles today. Customers don’t know what they don’t know. It is the shop that needs to inform their customers what these new systems mean to them and what can go wrong.
                                          • Give Millennials a chance. Do not judge all Millennials the same. Do not label people.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.co

                                          ]]>                                          https://remarkableresults.biz/?p=9388Tue, 29 Aug 2017 05:30:33 -040045:48falsefullThe Future of Our Industry Speaks Out on Tech, Technology, Millennials, DVI and Customer Service. <br /> <br /> Scott Buckley and Steve Bullins from Buckley’s Personalized Driver Care bring a refreshing look at our industry. You’ll be happy to hear this duo speak on so many topics.<br /> <br /> All the while you are listening, consider these guys are the shop owners of the future and will help guide and steer our industry for many years to come. We're in good hands.                                          RR 252: Eric Carlson from Ervine’s Auto Repair & Grand Rapids HybridRR 252: Eric Carlson from Ervine’s Auto Repair & Grand Rapids Hybrid(Pictured above Eric and Jamie Carlson)

                                          Eric has been a technician for over 40 years. His formal automotive education came from Ferris State University where he took all 8 ASE tests prior to graduation in 1977.  Eric has re-certified every 5 years since. He took the L1 when it was introduced and is now L3 hybrid certified. Full disclosure: Eric is a subject matter expert for ASE and in the past two years has participated in writing test questions for the L3 test.

                                          Eric and his wife Jamie bought Ervine’s in 1994. In 2013, they added Grand Rapids Hybrid to the family after Eric became the first Master Hybrid Service Technician in Grand Rapids, MI.  Eric has been interviewed by several local television stations and publications seeking his expertise on everything from basic maintenance to the ramifications of “Right to Repair” legislation. Ervine’s Auto Repair and Grand Rapids Hybrid became an ASE Blue Seal of Excellence shop when it was introduced and have been since.

                                          Talking Points:

                                          • Ervine’s came about because Eric asked his supplier to keep his eye out for a potential shop to buy.  He and Jamie found a great opportunity in Ervine’s.
                                          • Most painful lessons on running the business were his most expensive lessons. In his previous job, he learned how not to run a business so he did the opposite when he opened his own business.
                                          • His biggest learning curve was the responsibility to feed all the families that worked for him.
                                          • He participated as an ASE subject matter expert on hybrids.
                                            • He was amazed and respectful for the time it takes to get an ASE test question right.

                                          • He took a Hybrid safety class and that peaked his interest and that set him on a path to become a Hybrid specialist.
                                          • He started to look for a training program and found Craig and Deb Van Batenberg at ACDC. (hear them in episode 116)
                                          • At the time of the interview, he had 5 hybrids in the shop for repair.
                                            • Most of the work is not Hybrid specific. He is doing brakes, HVAC type work.

                                          • He believes that the impact of a secondary brand had a bigger impact on his business than just saying that they work on hybrids. They kept the pressure on the market in creating the secondary brand. He believes this strategy paid off in spades.
                                          • He has loaner cars and believes that is a competitive edge.
                                          • He is the only tech in the shop that works on the high voltage side of hybrid repair. He is considering sending another tech to get that type of hybrid training.
                                          • Eric was in a mentoring group at the elementary level in his community.
                                          • He places the ASE logo on his building, on his business cards, in the shop and is proud to say the certifications separate the wheat from the chaff.

                                          Ervine’s Website

                                          Grand Rapid Hybrid Website

                                          Eric was also on the Town Hall Academy on ASE. Listen Here.

                                          Shop Profile
                                          Years in industry: 40
                                          Year shop ownership: 24
                                          Number of technicians: 4
                                          Number of service advisers: 1
                                          Number of lifts: 6
                                          Number of bays: 10
                                          Days open: Mon-Fri
                                          Percent Repair vs Maintenance: 70-30
                                          Technician training hours per year: 60
                                          Specialty: Grand Rapids first qualified independent hybrid repair facility. Eric's knowledge about hybrids is only surpassed by his passion for them.
                                          Association memberships: ASA
                                          Supplier marketing program: NAPA Auto Care
                                          ASE Certifications: ASE Master L-1 Advanced Level, Engine Performance, L-3 Light Duty Hybrid/Electric Vehicle. ACDC Master Hybrid Service Technician
                                          ASE Blue Seal: Yes
                                          SMS: Mitchel 1 -Manager SE
                                          DVI: Shop-Ware
                                          Performing hybrid repairs: Yes
                                          Biggest challenges: Changing Technology but it keeps things interesting.
                                          Philantropy: HQ – Run away and homeless youth drop in center is among them and our current focus for fundraising at our carshow today!

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.co

                                          ]]>                                          (Pictured above Eric and Jamie Carlson)

                                          Eric has been a technician for over 40 years. His formal automotive education came from Ferris State University where he took all 8 ASE tests prior to graduation in 1977.  Eric has re-certified every 5 years since. He took the L1 when it was introduced and is now L3 hybrid certified. Full disclosure: Eric is a subject matter expert for ASE and in the past two years has participated in writing test questions for the L3 test.

                                          Eric and his wife Jamie bought Ervine’s in 1994. In 2013, they added Grand Rapids Hybrid to the family after Eric became the first Master Hybrid Service Technician in Grand Rapids, MI.  Eric has been interviewed by several local television stations and publications seeking his expertise on everything from basic maintenance to the ramifications of “Right to Repair” legislation. Ervine’s Auto Repair and Grand Rapids Hybrid became an ASE Blue Seal of Excellence shop when it was introduced and have been since.

                                          Talking Points:

                                          • Ervine’s came about because Eric asked his supplier to keep his eye out for a potential shop to buy.  He and Jamie found a great opportunity in Ervine’s.
                                          • Most painful lessons on running the business were his most expensive lessons. In his previous job, he learned how not to run a business so he did the opposite when he opened his own business.
                                          • His biggest learning curve was the responsibility to feed all the families that worked for him.
                                          • He participated as an ASE subject matter expert on hybrids.
                                            • He was amazed and respectful for the time it takes to get an ASE test question right.

                                          • He took a Hybrid safety class and that peaked his interest and that set him on a path to become a Hybrid specialist.
                                          • He started to look for a training program and found Craig and Deb Van Batenberg at ACDC. (hear them in episode 116)
                                          • At the time of the interview, he had 5 hybrids in the shop for repair.
                                            • Most of the work is not Hybrid specific. He is doing brakes, HVAC type work.

                                          • He believes that the impact of a secondary brand had a bigger impact on his business than just saying that they work on hybrids. They kept the pressure on the market in creating the secondary brand. He believes this strategy paid off in spades.
                                          • He has loaner cars and believes that is a competitive edge.
                                          • He is the only tech in the shop that works on the high voltage side of hybrid repair. He is considering sending another tech to get that type of hybrid training.
                                          • Eric was in a mentoring group at the elementary level in his community.
                                          • He places the ASE logo on his building, on his business cards, in the shop and is proud to say the certifications separate the wheat from the chaff.

                                          Ervine’s Website

                                          Grand Rapid Hybrid Website

                                          Eric was also on the Town Hall Academy on ASE. Listen Here.

                                          Shop Profile
                                          Years in industry: 40
                                          Year shop ownership: 24
                                          Number of technicians: 4
                                          Number of service advisers: 1
                                          Number of lifts: 6
                                          Number of bays: 10
                                          Days open: Mon-Fri
                                          Percent Repair vs Maintenance: 70-30
                                          Technician training hours per year: 60
                                          Specialty: Grand Rapids first qualified independent hybrid repair facility. Eric's knowledge about hybrids is only surpassed by his passion for them.
                                          Association memberships: ASA
                                          Supplier marketing program: NAPA Auto Care
                                          ASE Certifications: ASE Master L-1 Advanced Level, Engine Performance, L-3 Light Duty Hybrid/Electric Vehicle. ACDC Master Hybrid Service Technician
                                          ASE Blue Seal: Yes
                                          SMS: Mitchel 1 -Manager SE
                                          DVI: Shop-Ware
                                          Performing hybrid repairs: Yes
                                          Biggest challenges: Changing Technology but it keeps things interesting.
                                          Philantropy: HQ – Run away and homeless youth drop in center is among them and our current focus for fundraising at our carshow today!

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.co

                                          ]]>                                          https://remarkableresults.biz/?p=9360Fri, 25 Aug 2017 01:23:54 -040039:20falsefullMichigan Shop Owner Makes Hybrids His Specialty Niche<br /> <br /> Eric Carlson from Ervine’s Auto Repair and Grand Rapids Hybrids has found that his specialty in Hybrids has been a welcome addition to his business and his market is responding. With hybrids as loaners, his hybrid business is growing at an unexpected rate.<br /> <br /> Eric shares his story that includes the purchase, 24 years ago, of a business that was on its last leg. His supplier gave him a heads up on the opportunity. Eric has been recognized multiple times as the NAPA Technician of the Year, in the Grand Rapids region. He also tells about his commitment to ASE and the time he was as a subject matter expert. He helped work on the Hybrid tests.                                          RR 251: Craig O’Neill form O’Neill’s Transmission ServiceRR 251: Craig O’Neill form O’Neill’s Transmission ServiceAt age 34, Craig O’Neill is a proud husband and father of three kids. He married young and at age 20 he bought his first home thanks to the opportunities that hard work in the family business provided. Though he initially began college seeking a degree in history education and was heavily considering missionary aviation, it was obvious to him that his primary calling was to raise a family. Setting aside his full-time education, Craig committed himself to scaling the 3rd generation business to be successful in these exciting but challenging times.

                                          An ASE certified technician and service consultant, he is visibly excited about the technological advances the industry is seeing and frequently can be heard speaking to clients sharing his enthusiasm.

                                          Craig is committed to elevating the professional image of the automotive service community and consistently looking for ways to communicate with bright young people regarding the opportunities that exist in the automotive service profession.

                                          Outside the shop, he enjoys hanging out with his wife and kids, reading all things history related and when time permits building computers and gaming.

                                          Talking Points:

                                          • In business since 1960. Started by his grandfather.
                                          • He has a strong apprentice program in place with beginners with zero experience.
                                          • He looks at it as on the job training.
                                          • Can move these young people into the local community college auto tech program.
                                          • Looking for people that can communicate well with the right attitude and initiative.
                                          • Discover their natural area of interest so they can focus on special training that focuses on their individual strength.
                                          • They have a weekly radio show that helps market the shop.
                                          • He is proud to help build the image of the independent industry.
                                          • Craig is a millennial who is looking for an actionable succession plan.
                                          • His dad has complete confidence in his decision-making.
                                          • He is excited to embrace the opportunity that rapidly expanding technology will improve his business.
                                          • Craig and his Dad found his new business coach/consultant through going to specific aftermarket business management classes.
                                          • Implementing DVI and has had positive feedback from his customers.
                                          • Was not an easy sell to his technicians.
                                          • His young apprentices understand exactly how the software and tablets work. A smart move in his business to get his young apprentices to help implement.
                                          • He sees no relief in the tech shortage when it comes to finding transmission specialists. It may become a lost art or skill.
                                          • Shops must be able to bill for diagnostics. They were not good at billing for diagnostics, but not anymore.
                                          • They are no longer offering a deduction of the diagnostics time if the job is agreed to. This was a mistake that took him too long to realize.
                                          • His diagnostic labor rate is $30 higher than their regular labor rate.
                                          • No shop is an island. Their ideas are coming from networking. He is helping Standard Motor Products beta seminars.
                                          • He has learned to be a better delegator.
                                          • Craig’s wife is not involved in the business, however, contributes to Facebook and what he calls ‘the softer side’ of the business.
                                          • He feels that every business must develop a learning culture in your business. Get yourself and your team to be ‘always learning’.

                                          Shop Profile Years in industry: 20 Number of technicians: 3 Number of service advisers: 1 Number of lifts: 7 Number of bays: 8 Days open: Mon-Fri Percent Repair vs Maintenance vs Other: 70-10-20 Technician training hours per year: 60 Specialty: Transmission Specialists and Advanced Driveability Diagnostics Association memberships: ASA, ATRA, iATN Supplier marketing program: NAPA Auto Care ASE Certifications: ASE Certified in Automatic Transmission, Steering & Suspension and Certified Service Consultant SMS: Mitchel 1 -Manager SE DVI:Autovitals Performing hybrid repairs: Yes Succession plan: Working on one Biggest challenges: Technician shortage, Changes in Technology, Profitability, Parts Quality, Marketing, and Identify Entrepreneur hack: Saturday morning radio show Staffing: A strong apprentice program that has helped grow their own technicians

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.co

                                          ]]>                                          At age 34, Craig O’Neill is a proud husband and father of three kids. He married young and at age 20 he bought his first home thanks to the opportunities that hard work in the family business provided. Though he initially began college seeking a degree in history education and was heavily considering missionary aviation, it was obvious to him that his primary calling was to raise a family. Setting aside his full-time education, Craig committed himself to scaling the 3rd generation business to be successful in these exciting but challenging times.

                                          An ASE certified technician and service consultant, he is visibly excited about the technological advances the industry is seeing and frequently can be heard speaking to clients sharing his enthusiasm.

                                          Craig is committed to elevating the professional image of the automotive service community and consistently looking for ways to communicate with bright young people regarding the opportunities that exist in the automotive service profession.

                                          Outside the shop, he enjoys hanging out with his wife and kids, reading all things history related and when time permits building computers and gaming.

                                          Talking Points:

                                          • In business since 1960. Started by his grandfather.
                                          • He has a strong apprentice program in place with beginners with zero experience.
                                          • He looks at it as on the job training.
                                          • Can move these young people into the local community college auto tech program.
                                          • Looking for people that can communicate well with the right attitude and initiative.
                                          • Discover their natural area of interest so they can focus on special training that focuses on their individual strength.
                                          • They have a weekly radio show that helps market the shop.
                                          • He is proud to help build the image of the independent industry.
                                          • Craig is a millennial who is looking for an actionable succession plan.
                                          • His dad has complete confidence in his decision-making.
                                          • He is excited to embrace the opportunity that rapidly expanding technology will improve his business.
                                          • Craig and his Dad found his new business coach/consultant through going to specific aftermarket business management classes.
                                          • Implementing DVI and has had positive feedback from his customers.
                                          • Was not an easy sell to his technicians.
                                          • His young apprentices understand exactly how the software and tablets work. A smart move in his business to get his young apprentices to help implement.
                                          • He sees no relief in the tech shortage when it comes to finding transmission specialists. It may become a lost art or skill.
                                          • Shops must be able to bill for diagnostics. They were not good at billing for diagnostics, but not anymore.
                                          • They are no longer offering a deduction of the diagnostics time if the job is agreed to. This was a mistake that took him too long to realize.
                                          • His diagnostic labor rate is $30 higher than their regular labor rate.
                                          • No shop is an island. Their ideas are coming from networking. He is helping Standard Motor Products beta seminars.
                                          • He has learned to be a better delegator.
                                          • Craig’s wife is not involved in the business, however, contributes to Facebook and what he calls ‘the softer side’ of the business.
                                          • He feels that every business must develop a learning culture in your business. Get yourself and your team to be ‘always learning’.

                                          Shop Profile Years in industry: 20 Number of technicians: 3 Number of service advisers: 1 Number of lifts: 7 Number of bays: 8 Days open: Mon-Fri Percent Repair vs Maintenance vs Other: 70-10-20 Technician training hours per year: 60 Specialty: Transmission Specialists and Advanced Driveability Diagnostics Association memberships: ASA, ATRA, iATN Supplier marketing program: NAPA Auto Care ASE Certifications: ASE Certified in Automatic Transmission, Steering & Suspension and Certified Service Consultant SMS: Mitchel 1 -Manager SE DVI:Autovitals Performing hybrid repairs: Yes Succession plan: Working on one Biggest challenges: Technician shortage, Changes in Technology, Profitability, Parts Quality, Marketing, and Identify Entrepreneur hack: Saturday morning radio show Staffing: A strong apprentice program that has helped grow their own technicians

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.co

                                          ]]>                                          https://remarkableresults.biz/?p=9339Tue, 22 Aug 2017 05:09:00 -040045:38falsefullThird Generation Millennial Whose Dad Has Complete Confidence in His Decision Making is Looking for an Actionable Succession Plan. Craig O’Neill from O’Neill’s Transmissions and Service has taken some bold moves in the business and implemented a DVI system and hired a business consultant. He sees great opportunities in emerging technologies and values the power of a strong business culture. Regarding the technician shortage, he shares their apprentice program that has helped not only his business but the vocational school he works with.                                          RR 250: Dave Hobbs – Lead Technical Trainer- DelphiRR 250: Dave Hobbs – Lead Technical Trainer- DelphiDave Hobbs – Automotive Training Instructor & Technical Writer

                                          Dave Hobbs’ automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana.  After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics.  Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.

                                          Dave Hobbs is currently the lead technical trainer and course developer for Delphi Product and Service Solutions.  In addition, he serves part time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society).  Achievements for Dave’s automotive technical writing include;

                                          ATMC (Automotive Training Manager’s Council): Delphi training program titled “CAN Data Diagnostics”

                                          Women’s Car Care Council: MACS  Service Report titled “Summertime Means Evap Odors”

                                          IAMC (International Automotive Media Competition): MACS Service Report on emerging technologies titled “F.R.E.D. Goes to Tomorrow Land”

                                          Outside of writing, Dave’s work as a technical college instructor, field trainer, frequent conference speaker and radio host have added up to close to 30 years in the field of technical training and public speaking.  Featured in numerous training videos with AVI (Automotive Video Innovations) and Delphi Auto Parts’ YouTube channel, Dave’s tech tips are easy to find on the web!  An ASE master technician with L1 (Advanced Engine Performance Specialist) and L3 (Light Duty Hybrid / Electric Vehicle Specialist) certifications, Dave has helped thousands of other techs pass their ASE tests in AVI’s ASE test prep series. Dave’s lifetime of automotive service experiences have all added up to a wealth of practical knowledge helping automotive technicians around the world solve tough problems on today’s vehicles!

                                          You can contact Dave at david.a.hobbs@delphi.com

                                          Talking points:

                                          • For an hour presentation, there is an additional four hours of work invested in the finished piece.
                                          • Electrical fundamentals can evade some mechanics grasp.
                                            • He says that the big block to learning basic electrical is ego.

                                          • Safety is driving ADAS and AV’s.
                                          • He loves when his students ask questions. As a trainer, it is one of the most important engagements necessary with this students.
                                          • Software makes it happen today. It goes a long way to help sort out the new radar systems.
                                          • ADAS is as big of a jump for techs as Hybrids was.
                                            • Calibration is not going to be an easy task today to calibrate the cameras and radars.
                                            • Dynamic Calibration in a target rich area.

                                          • He has seen some A techs move to a new city when they find the right situation.
                                          • He is passionate about joining with Mike Roe??? To get the skilled trades going again.
                                            • Starts with parents and schools.
                                            • Skilled trades jobs are in demand.
                                            • These are honorable, in demand and high paying jobs.

                                          • The industry does have a few issues:
                                            • We don’t pay near well enough.
                                            • Our benefits are not good enough.
                                            • The investment in tools is a barrier. Young people should not get into debt buying tools.
                                            • Flat Rate system is going away and that is good.

                                          • Our technology is the carrot at the end of the stick to entice recruitment into the industry and to keep our A techs.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.co

                                          ]]>                                          Dave Hobbs – Automotive Training Instructor & Technical Writer

                                          Dave Hobbs’ automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana.  After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics.  Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.

                                          Dave Hobbs is currently the lead technical trainer and course developer for Delphi Product and Service Solutions.  In addition, he serves part time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society).  Achievements for Dave’s automotive technical writing include;

                                          ATMC (Automotive Training Manager’s Council): Delphi training program titled “CAN Data Diagnostics”

                                          Women’s Car Care Council: MACS  Service Report titled “Summertime Means Evap Odors”

                                          IAMC (International Automotive Media Competition): MACS Service Report on emerging technologies titled “F.R.E.D. Goes to Tomorrow Land”

                                          Outside of writing, Dave’s work as a technical college instructor, field trainer, frequent conference speaker and radio host have added up to close to 30 years in the field of technical training and public speaking.  Featured in numerous training videos with AVI (Automotive Video Innovations) and Delphi Auto Parts’ YouTube channel, Dave’s tech tips are easy to find on the web!  An ASE master technician with L1 (Advanced Engine Performance Specialist) and L3 (Light Duty Hybrid / Electric Vehicle Specialist) certifications, Dave has helped thousands of other techs pass their ASE tests in AVI’s ASE test prep series. Dave’s lifetime of automotive service experiences have all added up to a wealth of practical knowledge helping automotive technicians around the world solve tough problems on today’s vehicles!

                                          You can contact Dave at david.a.hobbs@delphi.com

                                          Talking points:

                                          • For an hour presentation, there is an additional four hours of work invested in the finished piece.
                                          • Electrical fundamentals can evade some mechanics grasp.
                                            • He says that the big block to learning basic electrical is ego.

                                          • Safety is driving ADAS and AV’s.
                                          • He loves when his students ask questions. As a trainer, it is one of the most important engagements necessary with this students.
                                          • Software makes it happen today. It goes a long way to help sort out the new radar systems.
                                          • ADAS is as big of a jump for techs as Hybrids was.
                                            • Calibration is not going to be an easy task today to calibrate the cameras and radars.
                                            • Dynamic Calibration in a target rich area.

                                          • He has seen some A techs move to a new city when they find the right situation.
                                          • He is passionate about joining with Mike Roe??? To get the skilled trades going again.
                                            • Starts with parents and schools.
                                            • Skilled trades jobs are in demand.
                                            • These are honorable, in demand and high paying jobs.

                                          • The industry does have a few issues:
                                            • We don’t pay near well enough.
                                            • Our benefits are not good enough.
                                            • The investment in tools is a barrier. Young people should not get into debt buying tools.
                                            • Flat Rate system is going away and that is good.

                                          • Our technology is the carrot at the end of the stick to entice recruitment into the industry and to keep our A techs.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.co

                                          ]]>                                          https://remarkableresults.biz/?p=9319Fri, 18 Aug 2017 03:55:23 -040042:44falsefullRenowned Industry Trainer Says Our Technology is The Carrot at The End of The Stick To Entice Recruitment Into the Industry and to Keep Our A Techs.<br /> <br /> Dave Hobbs, Lead Technical Trainer and Program Developer at Delphi Product & Service Solutions, has been in the aftermarket for over 30 years living his passion teaching technicians about repairing new technology.<br /> <br /> He is on the cutting edge with ADAS (Advanced Driver Assistance Systems) and discussed the challenges with calibrating repaired systems. This interview covers his start in the industry, what it takes to create a training seminar and that he sees great opportunities for A techs even if they want to move to a new city, to find the right situation, and work for a top shop.                                          RR 249: Brenda & Brent O’Neal from Repair One AutomotiveRR 249: Brenda & Brent O’Neal from Repair One AutomotiveAfter receiving a Bachelors degree in finance, Brent O’Neal began his working career as a stockbroker for a large brokerage firm.  During those years as a trader, he discovered it wasn’t his passion and what he really wanted, was to own his own business.

                                          Brent started with an auto repair franchise in 1991. Ten years later he sold that business in order to build and operate his own independent automotive repair facility, Repair One.  Repair One Automotive in The Woodlands, Texas was opened in 2003.

                                          Prior to working at Repair One, Brent’s wife, Brenda was primarily a stay at home mom with their four children.  Working as a husband and wife team, while keeping family first, has been a continual learning process; the results have been worth the effort.  Knowing their individual roles and balancing each other’s strengths and weaknesses have been key components to working harmoniously together.

                                          Now 14 years later, 9 grandchildren, and a successful business, Brent and Brenda are pleased with the results of their efforts while still enjoying and striving to make Repair One Automotive the best it can be.  They believe there is always room for improvement. That kind of thinking led them to hire a business coach which has proved to be one of the best decisions they’ve made. A coach has helped them effectively run a business instead of owning a job.

                                          While Brent and Brenda feel very honored with receiving the WIX Filters Driving Performance Top Shop of the Year in 2015, the Elite Ethics Certification in 2015, Angie’s List Super Service Award since 2012, and Lone Star College’s Small Business of the Year Finalist in 2012, they feel equally pleased when they know that the customer’s experience has exceeded their expectations.

                                          Building relationships with their customers and also with their employees is a top priority at Repair One.  Having systems in place such as follow-up phone calls and handwritten thank-you cards are two examples of making sure the customer knows that their satisfaction at Repair One is of utmost importance.  Taking employees out for dinner, top golf, or watching a game at a sport’s restaurant as a reward for reaching company goals is an example of how Repair One builds relationships with their employees.

                                          The mission at Repair One, since opening its doors in 2003, has always been to provide quality and dependable auto repair and service with complete integrity and to build long term relationships based on honesty, service and respect.

                                          Talking points:

                                          • They have a great working relationship and balance.
                                          • Brenda does marketing and helps keep Brent focused.
                                          • Their team’s responsibility is to be sure “The customer experience is the best it can be.”
                                            • All roles must do their job to perfection.
                                            • The customer is the most important part of the business.
                                            • Everyone on the team on the same page.

                                          • They run a low comeback rate of about 2%. They do want to create better quality controls. QC has not been a problem but he sees the need to improve.
                                          • Brenda & Brent believe when you live in the community your business is in, it is a big benefit.
                                            • The Woodlands, TX is a complete community. You never have to leave. Every amenity you’ll ever need is available.

                                          • They work together to finalize their business plans but each has their own specialty to focus on.
                                          • They continue to find the best places to spend their marketing money.
                                          • Brenda always looks for ideas and ways to integrate non-automotive ideas into the automotive business.
                                            • She loves to look outside the box for the newest trends and ideas.

                                          • Brenda feels that you must be involved as an owner when it comes to Facebook and not totally delegate content creation to an outside firm. Facebook is a more personal social marketing tool.
                                          • Brent and Brenda pay for technician training.
                                          • They are always moving their GS (General Service Techs) into becoming a technician. Brent uses great fundamental on-line training for the GS. However, the CMAT’s and L1’s need more leader led training because they want to be more involved.
                                          • Brenda brought the idea of hiring a business coach. For Brent, it was an outside the box idea. They had reached a plateau on a growth and sales. They needed to know how to get to the next level. They feel it was the best thing that they ever did.
                                          • Brent looks at his weekly KPI’s and looks for numbers that are off their targets. He shares their numbers weekly with this team.
                                          • Customer retention is all about your integrity and building a trusting relationship. Marketing gets them in the door. It is how you treat them once they are there that matters most.

                                          Repair One Automotive Website

                                          Shop Overview:

                                          Years in industry: 24
                                          Years in business ownership: 24
                                          Number of technicians: 4
                                          Number of service advisers: 2
                                          Number of lifts: 9
                                          Number of bays: 10
                                          Other team members: 3-4 General Service Technicians
                                          Days open: Mon – Sat
                                          Annual estimated volume: $1.33MM
                                          Repair vs maintenance work: 65% vs 35%
                                          Average training hours per technician per year: 35-40
                                          Average training hours per service adviser per year: 50
                                          Personal certification: Elite Fly with the Eagles Course
                                          Education: Brent BA-Finance
                                          SMS: RO Writer
                                          Supplier first call: World Pac
                                          Supplier marketing program: Pronto Premier Partner
                                          Hybrid repair: Yes
                                          Special entreprenuer hack: Having a business coach.
                                          Philantropy: Toys for Tots
                                          Honor: Wix Driving Performance Award 2015. Top Shop.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.co

                                          ]]>                                          After receiving a Bachelors degree in finance, Brent O’Neal began his working career as a stockbroker for a large brokerage firm.  During those years as a trader, he discovered it wasn’t his passion and what he really wanted, was to own his own business.

                                          Brent started with an auto repair franchise in 1991. Ten years later he sold that business in order to build and operate his own independent automotive repair facility, Repair One.  Repair One Automotive in The Woodlands, Texas was opened in 2003.

                                          Prior to working at Repair One, Brent’s wife, Brenda was primarily a stay at home mom with their four children.  Working as a husband and wife team, while keeping family first, has been a continual learning process; the results have been worth the effort.  Knowing their individual roles and balancing each other’s strengths and weaknesses have been key components to working harmoniously together.

                                          Now 14 years later, 9 grandchildren, and a successful business, Brent and Brenda are pleased with the results of their efforts while still enjoying and striving to make Repair One Automotive the best it can be.  They believe there is always room for improvement. That kind of thinking led them to hire a business coach which has proved to be one of the best decisions they’ve made. A coach has helped them effectively run a business instead of owning a job.

                                          While Brent and Brenda feel very honored with receiving the WIX Filters Driving Performance Top Shop of the Year in 2015, the Elite Ethics Certification in 2015, Angie’s List Super Service Award since 2012, and Lone Star College’s Small Business of the Year Finalist in 2012, they feel equally pleased when they know that the customer’s experience has exceeded their expectations.

                                          Building relationships with their customers and also with their employees is a top priority at Repair One.  Having systems in place such as follow-up phone calls and handwritten thank-you cards are two examples of making sure the customer knows that their satisfaction at Repair One is of utmost importance.  Taking employees out for dinner, top golf, or watching a game at a sport’s restaurant as a reward for reaching company goals is an example of how Repair One builds relationships with their employees.

                                          The mission at Repair One, since opening its doors in 2003, has always been to provide quality and dependable auto repair and service with complete integrity and to build long term relationships based on honesty, service and respect.

                                          Talking points:

                                          • They have a great working relationship and balance.
                                          • Brenda does marketing and helps keep Brent focused.
                                          • Their team’s responsibility is to be sure “The customer experience is the best it can be.”
                                            • All roles must do their job to perfection.
                                            • The customer is the most important part of the business.
                                            • Everyone on the team on the same page.

                                          • They run a low comeback rate of about 2%. They do want to create better quality controls. QC has not been a problem but he sees the need to improve.
                                          • Brenda & Brent believe when you live in the community your business is in, it is a big benefit.
                                            • The Woodlands, TX is a complete community. You never have to leave. Every amenity you’ll ever need is available.

                                          • They work together to finalize their business plans but each has their own specialty to focus on.
                                          • They continue to find the best places to spend their marketing money.
                                          • Brenda always looks for ideas and ways to integrate non-automotive ideas into the automotive business.
                                            • She loves to look outside the box for the newest trends and ideas.

                                          • Brenda feels that you must be involved as an owner when it comes to Facebook and not totally delegate content creation to an outside firm. Facebook is a more personal social marketing tool.
                                          • Brent and Brenda pay for technician training.
                                          • They are always moving their GS (General Service Techs) into becoming a technician. Brent uses great fundamental on-line training for the GS. However, the CMAT’s and L1’s need more leader led training because they want to be more involved.
                                          • Brenda brought the idea of hiring a business coach. For Brent, it was an outside the box idea. They had reached a plateau on a growth and sales. They needed to know how to get to the next level. They feel it was the best thing that they ever did.
                                          • Brent looks at his weekly KPI’s and looks for numbers that are off their targets. He shares their numbers weekly with this team.
                                          • Customer retention is all about your integrity and building a trusting relationship. Marketing gets them in the door. It is how you treat them once they are there that matters most.

                                          Repair One Automotive Website

                                          Shop Overview:

                                          Years in industry: 24
                                          Years in business ownership: 24
                                          Number of technicians: 4
                                          Number of service advisers: 2
                                          Number of lifts: 9
                                          Number of bays: 10
                                          Other team members: 3-4 General Service Technicians
                                          Days open: Mon – Sat
                                          Annual estimated volume: $1.33MM
                                          Repair vs maintenance work: 65% vs 35%
                                          Average training hours per technician per year: 35-40
                                          Average training hours per service adviser per year: 50
                                          Personal certification: Elite Fly with the Eagles Course
                                          Education: Brent BA-Finance
                                          SMS: RO Writer
                                          Supplier first call: World Pac
                                          Supplier marketing program: Pronto Premier Partner
                                          Hybrid repair: Yes
                                          Special entreprenuer hack: Having a business coach.
                                          Philantropy: Toys for Tots
                                          Honor: Wix Driving Performance Award 2015. Top Shop.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.co

                                          ]]>                                          https://remarkableresults.biz/?p=9288Tue, 15 Aug 2017 03:59:05 -040053:18falsefullIs Your Customer Retention All About Your Integrity and Building a Trusting Relationship?<br /> <br /> Dynamic husband and wife team, Brenda and Brent O’Neal, lead their team to ensure “The customer experience is the best it can be.” All roles must do their job to perfection. The team knows that they are not fixing cars and that their customer is the most important part of the business.<br /> <br /> They believe that living in the same community as their business brings great value and recognition.<br /> <br /> Brenda and Brent, who do not have a background in the automotive field, share where they get their new ideas, how to grow your own techs, their marketing strategy, and the extreme value they’ve received from hiring a business coach.                                          RR 248: Tom Lambert from Shadetree AutomotiveRR 248: Tom Lambert from Shadetree AutomotiveTom Lambert got his start right at home.  His dad and uncles always had projects going on in the home garage.  During the summer vacation his dad would have Tom remove engines from the vehicles that were being sent to the local machine shop for rebuilding.

                                          By the time he was 14 years old, his dad was tired of the many broken down vehicles around his house, so he rented a 2-bay shop. His dad and uncle were always known as the Shadetree mechanics because they always worked from home, and the name of the shop was born.

                                          At a young age, Tom was eager to learn and had already learned how to work harder than most kids his age by learning from his dad’s example.  Tom took a liking to Autobody and by the age of 16 he was self-sufficient and could pretty much handle projects from start to finish.

                                          When he was finishing up the credits needed to graduate his senior year, the shop had grown to a size that was too much for his Dad and uncle to manage any longer.

                                          At 18 years old Tom was faced with a big decision. Shadetree had grown to rent 6 bays and was interfering with his Dad and uncle’s day job. They were going to shut it down but asked Tom if he would manage it. Tom had confidence and thought he knew far more about life than he really did;  so he said yes and became the manager.

                                          He signed up for business management at a local community college and attended night classes and sometimes would have to go back to the shop and finish up jobs.

                                          In 2002, a building came available on the main highway.  This shop was 3 times the size they were currently in. It was a perfect location compared to the dead-end road at the current location. Tom approached the seller and by some miracle negotiated a seller finance deal for him and his dad to buy the building.

                                          This was a huge obligation, but they did it anyway and Tom became partners with his dad.  The days were long. Sometimes 15-hour days, 7 days a week to get this new building set up while still getting their normal work done.  They were doing auto repair and auto body. They were also operating 2 towing companies.

                                          Tom’s Dad was doing his full-time day job, then coming to the shop for several hours, helping with the tow truck and also being a land lord, because they rented out a portion of the building. Tom was managing a small crew, selling all service, helping in the shop, answering calls and driving the tow trucks 24 hours a day, 7 days a week It was a crushing amount of work, but that was the one thing they knew how to do best; work.

                                          Shadetree Automotive in Layton, UT, continued to grow. By 2007, the operation was doing over 1 million in sales.  By 2013, they were doing over 2 million in sales.  This was such fast growth but they never seemed to get ahead financially. Even the financial management classes helped a bit, but they never truly got a great grasp of their finances.  They were too busy working countless hours in the business to keep up with demand instead of taking a step back to figure the business out.

                                          By pure fate, Tom was invited to a Financial Management course by one of his suppliers in 2013.  He took his service adviser and Dad to this 2-day class and it changed their lives and business forever.  Almost every problem Tom was having in the business was addressed during this class.  They all walked away from the class energized to solve the problems they were facing.  They started by making a few simple adjustments; installed a parts matrix, raised the labor rate and lowered their daily car count.  These 3 adjustments made a world of difference and they were thirsty for more improvement.  Tom reached out to the instructor of the class and quickly hired his team as their business consultants.  Tom says that this was probably the smartest thing he’d ever done in his life.

                                          In the past three and a half years, Tom and his dad have made strategic adjustments in the business.  They are now a $2.5 million dollar a year shop with 10% annual growth and profitable.  They continue to improve every day.  Tom says he has the best team and a strong culture.  In January 2017 Tom bought his dad completely out of the business.

                                          Tom’s dad Mark, is now operating a new business that restores classic vehicles.  He loves it, is passionate about it and enjoys getting up for work every day.

                                          Tom struggled for many years because he had lost the passion for the auto industry.  After receiving all the guidance and coaching over the past few years, he is rejuvenated and has more passion than ever and is currently doing everything he can to pay it forward to other local shop owners.

                                          Talking Points:

                                          • He loves marketing as his second most important task for the business
                                          • His differentiation is his strength.
                                            • His customer lobby is decorated and warm with a kid playroom that occupies them while mom is checking in her car.

                                          • Tom expects his customers to be customers for life. He works hard to make that happen.
                                          • They have a fun laid back culture with a highly motivated goal focused team.
                                            • His team loves to come to work.

                                          • The concept of love works in his shop with his customers and his team.
                                          • He has some of the best people working at Shadetree in the industry.
                                            • He appreciates them and his job is to work to make that happen.

                                          • He offers:
                                            • Free shuttle service
                                            • Free loaner cars
                                            • A 3 Yr 100,000 mile warranty

                                          • Training has been the key to being a good owner.
                                          • The Service Advisor has one of the toughest jobs in the industry and they need training and tools to get their job done.
                                          • We need to do a better job as an industry to help customers understand the job we do for them.
                                          • He invested in a three-day class on business management that changed everything for him.
                                            • He ended up hiring the business coach to help make him more profitable.

                                          • Recently hired a shop helper and apprentice, that is overly qualified but is also doing extended test drives and can do a drive cycle instead of his A tech.
                                          • He spends a percent of his sales on marketing every month, but he tracks his results to verify his return on his spend so he can see which marketing resource is generating the best return.
                                          • He is spending money on direct mail each month, but it needs to run hand in hand with all other marketing he is doing. He can see the spike in Google Analytics when he sends out the mailer.
                                          • He is getting about 25% of new customers as a direct result of his marketing.
                                          • Tom is a list builder that keeps him on track each day. He does it in the first twenty minutes of each day.

                                          Shadetree Website

                                          Years in industry: 23
                                          Number of technicians: 5
                                          Number of service advisers: 2
                                          Number of lifts: 9
                                          Number of bays: 10
                                          Days open: Mon – Fri
                                          Repair vs Maintenance: 65% vs 35%
                                          Technician training hours per year: 30
                                          Service advisor training hours per year: 30
                                          Annual estimated volume: $2.5MM
                                          ASE: Master Technician
                                          Shop management system: Tracks
                                          Website by: Kukui
                                          First call supplier: NAPA
                                          Hybrid repair: Yes
                                          Biggest challenge in busines today?: Profitability
                                          Business coach: Institute forAutomotive Business Excellence

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and Tom Lambert got his start right at home.  His dad and uncles always had projects going on in the home garage.  During the summer vacation his dad would have Tom remove engines from the vehicles that were being sent to the local machine shop for rebuilding.

                                          By the time he was 14 years old, his dad was tired of the many broken down vehicles around his house, so he rented a 2-bay shop. His dad and uncle were always known as the Shadetree mechanics because they always worked from home, and the name of the shop was born.

                                          At a young age, Tom was eager to learn and had already learned how to work harder than most kids his age by learning from his dad’s example.  Tom took a liking to Autobody and by the age of 16 he was self-sufficient and could pretty much handle projects from start to finish.

                                          When he was finishing up the credits needed to graduate his senior year, the shop had grown to a size that was too much for his Dad and uncle to manage any longer.

                                          At 18 years old Tom was faced with a big decision. Shadetree had grown to rent 6 bays and was interfering with his Dad and uncle’s day job. They were going to shut it down but asked Tom if he would manage it. Tom had confidence and thought he knew far more about life than he really did;  so he said yes and became the manager.

                                          He signed up for business management at a local community college and attended night classes and sometimes would have to go back to the shop and finish up jobs.

                                          In 2002, a building came available on the main highway.  This shop was 3 times the size they were currently in. It was a perfect location compared to the dead-end road at the current location. Tom approached the seller and by some miracle negotiated a seller finance deal for him and his dad to buy the building.

                                          This was a huge obligation, but they did it anyway and Tom became partners with his dad.  The days were long. Sometimes 15-hour days, 7 days a week to get this new building set up while still getting their normal work done.  They were doing auto repair and auto body. They were also operating 2 towing companies.

                                          Tom’s Dad was doing his full-time day job, then coming to the shop for several hours, helping with the tow truck and also being a land lord, because they rented out a portion of the building. Tom was managing a small crew, selling all service, helping in the shop, answering calls and driving the tow trucks 24 hours a day, 7 days a week It was a crushing amount of work, but that was the one thing they knew how to do best; work.

                                          Shadetree Automotive in Layton, UT, continued to grow. By 2007, the operation was doing over 1 million in sales.  By 2013, they were doing over 2 million in sales.  This was such fast growth but they never seemed to get ahead financially. Even the financial management classes helped a bit, but they never truly got a great grasp of their finances.  They were too busy working countless hours in the business to keep up with demand instead of taking a step back to figure the business out.

                                          By pure fate, Tom was invited to a Financial Management course by one of his suppliers in 2013.  He took his service adviser and Dad to this 2-day class and it changed their lives and business forever.  Almost every problem Tom was having in the business was addressed during this class.  They all walked away from the class energized to solve the problems they were facing.  They started by making a few simple adjustments; installed a parts matrix, raised the labor rate and lowered their daily car count.  These 3 adjustments made a world of difference and they were thirsty for more improvement.  Tom reached out to the instructor of the class and quickly hired his team as their business consultants.  Tom says that this was probably the smartest thing he’d ever done in his life.

                                          In the past three and a half years, Tom and his dad have made strategic adjustments in the business.  They are now a $2.5 million dollar a year shop with 10% annual growth and profitable.  They continue to improve every day.  Tom says he has the best team and a strong culture.  In January 2017 Tom bought his dad completely out of the business.

                                          Tom’s dad Mark, is now operating a new business that restores classic vehicles.  He loves it, is passionate about it and enjoys getting up for work every day.

                                          Tom struggled for many years because he had lost the passion for the auto industry.  After receiving all the guidance and coaching over the past few years, he is rejuvenated and has more passion than ever and is currently doing everything he can to pay it forward to other local shop owners.

                                          Talking Points:

                                          • He loves marketing as his second most important task for the business
                                          • His differentiation is his strength.
                                            • His customer lobby is decorated and warm with a kid playroom that occupies them while mom is checking in her car.

                                          • Tom expects his customers to be customers for life. He works hard to make that happen.
                                          • They have a fun laid back culture with a highly motivated goal focused team.
                                            • His team loves to come to work.

                                          • The concept of love works in his shop with his customers and his team.
                                          • He has some of the best people working at Shadetree in the industry.
                                            • He appreciates them and his job is to work to make that happen.

                                          • He offers:
                                            • Free shuttle service
                                            • Free loaner cars
                                            • A 3 Yr 100,000 mile warranty

                                          • Training has been the key to being a good owner.
                                          • The Service Advisor has one of the toughest jobs in the industry and they need training and tools to get their job done.
                                          • We need to do a better job as an industry to help customers understand the job we do for them.
                                          • He invested in a three-day class on business management that changed everything for him.
                                            • He ended up hiring the business coach to help make him more profitable.

                                          • Recently hired a shop helper and apprentice, that is overly qualified but is also doing extended test drives and can do a drive cycle instead of his A tech.
                                          • He spends a percent of his sales on marketing every month, but he tracks his results to verify his return on his spend so he can see which marketing resource is generating the best return.
                                          • He is spending money on direct mail each month, but it needs to run hand in hand with all other marketing he is doing. He can see the spike in Google Analytics when he sends out the mailer.
                                          • He is getting about 25% of new customers as a direct result of his marketing.
                                          • Tom is a list builder that keeps him on track each day. He does it in the first twenty minutes of each day.

                                          Shadetree Website

                                          Years in industry: 23
                                          Number of technicians: 5
                                          Number of service advisers: 2
                                          Number of lifts: 9
                                          Number of bays: 10
                                          Days open: Mon – Fri
                                          Repair vs Maintenance: 65% vs 35%
                                          Technician training hours per year: 30
                                          Service advisor training hours per year: 30
                                          Annual estimated volume: $2.5MM
                                          ASE: Master Technician
                                          Shop management system: Tracks
                                          Website by: Kukui
                                          First call supplier: NAPA
                                          Hybrid repair: Yes
                                          Biggest challenge in busines today?: Profitability
                                          Business coach: Institute forAutomotive Business Excellence

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.co

                                          ]]>https://remarkableresults.biz/?p=9268Fri, 11 Aug 2017 02:06:40 -040044:02falsefullDo You Expect Your Customers to be ‘Customers For Life?’<br /> <br /> Tom Lambert from Shadetree Automotive in Layton, UT has a goal to keep customers for life. Everything done in the business and through marketing efforts works toward that goal.<br /> <br /> Lambert can say this because he has built a company with a strong culture of caring from a highly motivated, yet laid back team that loves to have fun.<br /> <br /> The key to his success was hiring a business coach to bring the guidance he needed to see things from a different perspective. His organization is experiencing 10% growth each year and will top out at $2.5 M in revenue this year.                                          RR 247: Derek Kaufman – Partner at Schwartz Advisers – What Does the Future with Autonomous Cars Look Like?RR 247: Derek Kaufman – Partner at Schwartz Advisers – What Does the Future with Autonomous Cars Look Like?For 40 years, Derek Kaufman has worked in the Transportation Industry with positions ranging from VP Marketing and Product Planning for Freightliner Trucks, SR VP of Sales, Marketing and Customer Support for Hino Trucks, President of Diesel Technology Co, a subsidiary of Penske Corporation, VP of Fixed Operations for Smart USA and CEO of Mission Motors Company. Derek is also an entrepreneur. He founded C3 Network, LLC in 1997 to help clients launch new products in the transportation industry.

                                          Today, Derek is a Managing Partner at Schwartz Advisors, LLC doing M&A support and company growth work in the auto and heavy-duty aftermarket and continues his role as President of C3 Network.

                                          Derek serves on the boards of several companies and is a regular conference speaker at auto aftermarket and trucking conferences.

                                          Derek recently wrote an article That’s It. We’re Done. Nice To Know You. In the article, he discusses a report on “Rethinking Transportation 2020 – 2030” from Rethink.com. We talk about the report, his view of the data and the impact it can and will have on the industry.

                                          This is Derek Kaufman’s second interview on the aftermarkets premiere podcast. Listen to his first, episode 215, on Business Model Transformation.

                                          These talking points are based on the article from RethinkX.com:

                                          • The RethinkX.com report says that by 2030 – within 10 years of regulatory approval of autonomous vehicles by federal and state governments in 2020 — 95% of US passenger miles traveled will be served by autonomous electric drive vehicles. They will be owned by fleets, not individuals, and operated in a new business model called TaaS – Transportation as a Service.
                                          • The report forecasts that the number of passenger vehicles on American roads will drop from 247 million to 44 million. And that nearly 100 million existing vehicles will be abandoned as they become economically unviable.
                                          • The report says that the cost of owning a car that sits in your driveway, a very high percentage of the time, is estimated at 9000 per year.
                                          • You have to think about this in terms of vehicles in operation and vehicle miles traveled each year.
                                          • There are over 270 million cars on our roads today. New car sales are currently about 17 million vehicles and scrapping 4.2% or roughly 11 million vehicles a year.
                                          • Remember “Cash for Clunkers”? That 2009 program eliminated 690,000 vehicles from American roads and cost American taxpayers $3 billion. It eliminated low priced cars from low-income Americans and did not spur the sales of new vehicles as advertised. It reduced the VIO by 690,000 vehicles and cost $3 billion.
                                          • If we consider the same reduction strategy with 100 million vehicles, the cost would be over $400 billion?
                                          • Reductions to 44 million autonomous cars handling 95% of our travel, would sharply reduce new car sales.
                                          • Forecasting a 70% drop in new car sales is a 12 million vehicle per year reduction in output for vehicle manufacturers.
                                          • The Auto Alliance estimates the auto manufacturing injects $953 Billion into the US economy each year and that 7.25 million people owe their jobs to the automotive industry. 45 states have more than 10,000 jobs related to the auto industry. Cutting that employment by the RethinkX 70% estimate yields the 5 million lost jobs figure.
                                          • RethinkX says that just 44 million vehicles will handle the 6 trillion VMT in 2030. If 25 million of them are IOICEs, then the 19 million remaining vehicles (all AVs) would need to average 300,000 miles per year to cover the 5.7 trillion VMT. Not unreasonable.
                                          • But RethinkX says that AVs are 10 times more efficient than IOICEs – that they will travel 40% of the time instead of 4%. So if AVs travel 3504 hours a year and do 300,000 miles each, then each AV would average 300,000 miles/3504 hours or 85.6 mph.
                                          • Let’s try it again – take the 244 million vehicles times RethinkX’s 40% IOICE estimate – that’s 17.6 million vehicles (instead of our calculation of 25 million) leaving 26.4 million AVs to handle the 5.7 trillion miles. That’s 215,909 miles per year per vehicle. Also not unreasonable. But if AVs are 40% efficient and travel 3504 hours per year, they would still need to average 61.6 mph to cover the 215,909 miles each year.
                                          • So what happens if AVs average the same 34 mph that today’s IOICEs average? That would mean the AVs need to be on the road 6,350 hours per year or roughly 72% of the time. That could be possible and maybe we misunderstood RethinkX’s 40% utilization efficiency reference. At least we think we did.
                                          • The bottom line is this – autonomous cars are coming – and we think they will, in fact drive up vehicle miles traveled AND the amount of service required – so that’s good for the aftermarket. We see the following:
                                          • Vehicle-Miles-Traveled will move from 3.2 to 4.5 trillion as AVs unlock transportation alternatives for the very young, the very old, and lower income people who cannot afford to own vehicles. Baby boomers will live longer and begin to adopt more AV use as they get older.
                                          • AV adoption in urban centers will be incentivized through a combination of AV taxi and car share programs, AV congestion reduction incentives, dedicated AV lanes etc.
                                          • 25% of all miles traveled in 2030 will be AVs but they will be a combination of full electric drive and ICE/electric hybrids.
                                          • 281,250,000 IOICEs (about 50% of which are hybrid vehicles) will continue their 12,000 mile per year usage rate happily sitting in our garages ready at our beck and call.
                                          • 5 million AVs (BEV, PHE, ICE-Hybrid) will each travel 250,000 miles a year at an average speed of about 40 mph.
                                          • The vehicle scrap percentage will climb slightly from 4.2% to 6% over the period as AVs displace existing IO vehicles.
                                          • The combination of AV TaaS businesses, car sharing, and fractional use business models will reduce new car sales by 300,000 to 500,000 vehicles per year.
                                          • IO Pickup trucks will continue to lead USA sales.

                                          Acronyms You Need to Know

                                          AV: Autonomous Vehicle BEV: Battery Electric Vehicle EV: Electric Vehicle IO: Individually Owned ICE: Internal Comburstion Engine IOICE: Individual Owned Internal Combustion Engine TaaS: Transportation as a Service – Transportation on-demand PHE: Plug-In Hybrid Electric VIO: Vehicles In Operation VMT: Vehicle Miles Traveled

                                          Read Full TranscriptCarm Capriotto: [”[00:04:00]”] It is nice to welcome Derek Kaufman Schwartz advisers for the second time to the podcast. Derek Kaufman is the managing partner at Schwartz Advisers LLC and the president of C3 network. Now Derek and I were together in episode 2 15 as we talked about his one of his favorite acronyms BMT business model transformation. And that was a can’t miss episode, no matter your role in the aftermarket. Derek thank you for that episode. It was great, thank you for all the insights. You’re back with us because you recently wrote an article about the predictions from a group called Rethink and they’re out in the Bay Area and they predict some pretty strong things relative to the autonomous cars in the future of American highways. It’s an article that’s been picked up by a lot of news outlets.

                                          Derek Kaufman: [”[00:05:21]”] You know that that’s right. You can actually find the report at Rethink x dot com. And the basic premise of the article is that by 2030, and that’s within 10 years of regulatory approval of Autonomous vehicles. What they’re saying is that 95 percent of all U.S. passenger miles traveled will be served by autonomous electric drive vehicles. And they’ll be owned by fleets not individuals no will be operated in what they call a transportation as a service business model or TAAS or SAAS Software As A Service.

                                          Carm Capriotto: [”[00:06:00]”] Yeah you know it’s another acronym we all have to learn. TAAS. Thanks for sending me the link. 77 page report. Unbelievable and I read in the report that they’re forecasting that the number of passenger vehicles on American roads. Will drop from 247 million to forty-four million and that nearly 100 million existing vehicles are going to be abandoned as they become economically un-viable.

                                          Derek Kaufman: [”[00:06:28]”] Well right. And that’s exactly what the report is saying. Essentially what what their premises is that the car ownership will become a thing of the past. And basically, for two reasons. The first one is the cost of owning a car which they estimate at nine thousand dollars a year. And the second is the whole issue of safety. So over 35000 people die on American roads each year. And the Rethink X people are saying that replacing people with autonomous cars is the only way to solve that problem.

                                          Carm Capriotto: [”[00:07:01]”] I was at a party last night. Someone brought the whole concept up to me and we chatted a little bit about this report and where I saw the future going where they think the future is going and the older people want that security of the vehicle the younger people said we maybe need to Rethink this. So interesting the Rethink X page quotes someone from the Motley Fool investor Web site is saying quote “I’m convinced that I and you will probably never buy another car again ever”.

                                          Derek Kaufman: [”[00:07:38]”] I read that and that’s why I wrote in the article I said]]>For 40 years, Derek Kaufman has worked in the Transportation Industry with positions ranging from VP Marketing and Product Planning for Freightliner Trucks, SR VP of Sales, Marketing and Customer Support for Hino Trucks, President of Diesel Technology Co, a subsidiary of Penske Corporation, VP of Fixed Operations for Smart USA and CEO of Mission Motors Company. Derek is also an entrepreneur. He founded C3 Network, LLC in 1997 to help clients launch new products in the transportation industry.

                                          Today, Derek is a Managing Partner at Schwartz Advisors, LLC doing M&A support and company growth work in the auto and heavy-duty aftermarket and continues his role as President of C3 Network.

                                          Derek serves on the boards of several companies and is a regular conference speaker at auto aftermarket and trucking conferences.

                                          Derek recently wrote an article That’s It. We’re Done. Nice To Know You. In the article, he discusses a report on “Rethinking Transportation 2020 – 2030” from Rethink.com. We talk about the report, his view of the data and the impact it can and will have on the industry.

                                          This is Derek Kaufman’s second interview on the aftermarkets premiere podcast. Listen to his first, episode 215, on Business Model Transformation.

                                          These talking points are based on the article from RethinkX.com:

                                          • The RethinkX.com report says that by 2030 – within 10 years of regulatory approval of autonomous vehicles by federal and state governments in 2020 — 95% of US passenger miles traveled will be served by autonomous electric drive vehicles. They will be owned by fleets, not individuals, and operated in a new business model called TaaS – Transportation as a Service.
                                          • The report forecasts that the number of passenger vehicles on American roads will drop from 247 million to 44 million. And that nearly 100 million existing vehicles will be abandoned as they become economically unviable.
                                          • The report says that the cost of owning a car that sits in your driveway, a very high percentage of the time, is estimated at 9000 per year.
                                          • You have to think about this in terms of vehicles in operation and vehicle miles traveled each year.
                                          • There are over 270 million cars on our roads today. New car sales are currently about 17 million vehicles and scrapping 4.2% or roughly 11 million vehicles a year.
                                          • Remember “Cash for Clunkers”? That 2009 program eliminated 690,000 vehicles from American roads and cost American taxpayers $3 billion. It eliminated low priced cars from low-income Americans and did not spur the sales of new vehicles as advertised. It reduced the VIO by 690,000 vehicles and cost $3 billion.
                                          • If we consider the same reduction strategy with 100 million vehicles, the cost would be over $400 billion?
                                          • Reductions to 44 million autonomous cars handling 95% of our travel, would sharply reduce new car sales.
                                          • Forecasting a 70% drop in new car sales is a 12 million vehicle per year reduction in output for vehicle manufacturers.
                                          • The Auto Alliance estimates the auto manufacturing injects $953 Billion into the US economy each year and that 7.25 million people owe their jobs to the automotive industry. 45 states have more than 10,000 jobs related to the auto industry. Cutting that employment by the RethinkX 70% estimate yields the 5 million lost jobs figure.
                                          • RethinkX says that just 44 million vehicles will handle the 6 trillion VMT in 2030. If 25 million of them are IOICEs, then the 19 million remaining vehicles (all AVs) would need to average 300,000 miles per year to cover the 5.7 trillion VMT. Not unreasonable.
                                          • But RethinkX says that AVs are 10 times more efficient than IOICEs – that they will travel 40% of the time instead of 4%. So if AVs travel 3504 hours a year and do 300,000 miles each, then each AV would average 300,000 miles/3504 hours or 85.6 mph.
                                          • Let’s try it again – take the 244 million vehicles times RethinkX’s 40% IOICE estimate – that’s 17.6 million vehicles (instead of our calculation of 25 million) leaving 26.4 million AVs to handle the 5.7 trillion miles. That’s 215,909 miles per year per vehicle. Also not unreasonable. But if AVs are 40% efficient and travel 3504 hours per year, they would still need to average 61.6 mph to cover the 215,909 miles each year.
                                          • So what happens if AVs average the same 34 mph that today’s IOICEs average? That would mean the AVs need to be on the road 6,350 hours per year or roughly 72% of the time. That could be possible and maybe we misunderstood RethinkX’s 40% utilization efficiency reference. At least we think we did.
                                          • The bottom line is this – autonomous cars are coming – and we think they will, in fact drive up vehicle miles traveled AND the amount of service required – so that’s good for the aftermarket. We see the following:
                                          • Vehicle-Miles-Traveled will move from 3.2 to 4.5 trillion as AVs unlock transportation alternatives for the very young, the very old, and lower income people who cannot afford to own vehicles. Baby boomers will live longer and begin to adopt more AV use as they get older.
                                          • AV adoption in urban centers will be incentivized through a combination of AV taxi and car share programs, AV congestion reduction incentives, dedicated AV lanes etc.
                                          • 25% of all miles traveled in 2030 will be AVs but they will be a combination of full electric drive and ICE/electric hybrids.
                                          • 281,250,000 IOICEs (about 50% of which are hybrid vehicles) will continue their 12,000 mile per year usage rate happily sitting in our garages ready at our beck and call.
                                          • 5 million AVs (BEV, PHE, ICE-Hybrid) will each travel 250,000 miles a year at an average speed of about 40 mph.
                                          • The vehicle scrap percentage will climb slightly from 4.2% to 6% over the period as AVs displace existing IO vehicles.
                                          • The combination of AV TaaS businesses, car sharing, and fractional use business models will reduce new car sales by 300,000 to 500,000 vehicles per year.
                                          • IO Pickup trucks will continue to lead USA sales.

                                          Acronyms You Need to Know

                                          AV: Autonomous Vehicle BEV: Battery Electric Vehicle EV: Electric Vehicle IO: Individually Owned ICE: Internal Comburstion Engine IOICE: Individual Owned Internal Combustion Engine TaaS: Transportation as a Service – Transportation on-demand PHE: Plug-In Hybrid Electric VIO: Vehicles In Operation VMT: Vehicle Miles Traveled

                                          Read Full TranscriptCarm Capriotto: [”[00:04:00]”] It is nice to welcome Derek Kaufman Schwartz advisers for the second time to the podcast. Derek Kaufman is the managing partner at Schwartz Advisers LLC and the president of C3 network. Now Derek and I were together in episode 2 15 as we talked about his one of his favorite acronyms BMT business model transformation. And that was a can’t miss episode, no matter your role in the aftermarket. Derek thank you for that episode. It was great, thank you for all the insights. You’re back with us because you recently wrote an article about the predictions from a group called Rethink and they’re out in the Bay Area and they predict some pretty strong things relative to the autonomous cars in the future of American highways. It’s an article that’s been picked up by a lot of news outlets.

                                          Derek Kaufman: [”[00:05:21]”] You know that that’s right. You can actually find the report at Rethink x dot com. And the basic premise of the article is that by 2030, and that’s within 10 years of regulatory approval of Autonomous vehicles. What they’re saying is that 95 percent of all U.S. passenger miles traveled will be served by autonomous electric drive vehicles. And they’ll be owned by fleets not individuals no will be operated in what they call a transportation as a service business model or TAAS or SAAS Software As A Service.

                                          Carm Capriotto: [”[00:06:00]”] Yeah you know it’s another acronym we all have to learn. TAAS. Thanks for sending me the link. 77 page report. Unbelievable and I read in the report that they’re forecasting that the number of passenger vehicles on American roads. Will drop from 247 million to forty-four million and that nearly 100 million existing vehicles are going to be abandoned as they become economically un-viable.

                                          Derek Kaufman: [”[00:06:28]”] Well right. And that’s exactly what the report is saying. Essentially what what their premises is that the car ownership will become a thing of the past. And basically, for two reasons. The first one is the cost of owning a car which they estimate at nine thousand dollars a year. And the second is the whole issue of safety. So over 35000 people die on American roads each year. And the Rethink X people are saying that replacing people with autonomous cars is the only way to solve that problem.

                                          Carm Capriotto: [”[00:07:01]”] I was at a party last night. Someone brought the whole concept up to me and we chatted a little bit about this report and where I saw the future going where they think the future is going and the older people want that security of the vehicle the younger people said we maybe need to Rethink this. So interesting the Rethink X page quotes someone from the Motley Fool investor Web site is saying quote “I’m convinced that I and you will probably never buy another car again ever”.

                                          Derek Kaufman: [”[00:07:38]”] I read that and that’s why I wrote in the article I said well that’s enough to make me want to can some peas and head for the shelter.

                                          Carm Capriotto: [”[00:07:45]”] Derek. By you just saying that I guess you haven’t bought this article at face value, but you put some time into thinking about where these numbers fit in how viable or real they are.

                                          Derek Kaufman: [”[00:07:58]”] Yeah, the article goes on and on Carm, about the research they’ve done, and you know being in the aftermarket for my whole career we know with the numbers of the aftermarket 270 million they say 247 it’s actually 270 million over 270 million cars on the roads today. We’re currently selling about 17 million new vehicles into the market and our scrappage rates have actually come down because cars last longer. Now they’ve built a better quality. Our scrap rates have come down from over 5 percent a year to about four point two. We’re putting 17 million cars in and we’re taking 11 million out which means that 270 is growing every year.

                                          Carm Capriotto: [”[00:08:43]”] The report says that a lot of those need to be scrapped. Like over one hundred million cars.

                                          Derek Kaufman: [”[00:08:51]”] Essentially, they’re saying that you know with 44 million cars we can handle all of the miles traveled requirements in the United States. So that that forced me as I read the article to go back to some cash for clunkers statistics. That was back in 2009. And I think the numbers are as I looked it up, six hundred ninety thousand vehicles were removed from American roads and it cost to the American taxpayers about three billion dollars to do that. You know there’s some debate on Cash for Clunkers on what it really did. I think it took a lot of affordable vehicles and perfectly serviceable vehicles out of the ownership of people who can’t afford a new vehicle. And it really didn’t spur the sales of new vehicles as advertised. B y reducing the vehicles in operation by 690,000 if that costs 3 billion then 100 million would cost us over 400 billion dollars. And I just don’t think that’s a viable number.

                                          Carm Capriotto: [”[00:10:02]”] I sit here in awe of that challenge but to get down to 44 million autonomous cars handling 95 percent of our travel needs you’d need to sharply reduce new car sales as well. And I can’t help but think of the economic impact, but you know from just a layperson’s perspective that’s a lot of jobs.

                                          Derek Kaufman: [”[00:10:26]”] Yeah it really is. We’re putting 17 million in. We’re taking 11 million out so you can’t simply, basically take cars away from people you have to curtail the sale of new cars into the market. They’re forecasting a 70 percent drop in new car sales in this report. That’s about a 12 million vehicle per year reduction. The Auto Alliance Web site and you’ll see that they estimate that auto manufacturing injects about almost a trillion dollars 953 billion dollars into the U.S. economy every year and that seven and a quarter million people owe their jobs to the automotive industry. They show that 45 states, I think, have more than 10,000 jobs related to the auto industry. So you’re cutting that employment by 70 percent. Rethink estimate yields about 5 million lost jobs. And that is really something to think through.

                                          Carm Capriotto: [00:12:57] I know you are a statistic kind of guy but I don’t believe you just stop there. But you dug deeper.

                                          Derek Kaufman: [00:13:52] I got lost in this one Carm, I really did.

                                          Carm Capriotto: [00:13:57] I’m going to sit back and I’m going to see if I can keep up with you.

                                          Derek Kaufman: [”[00:14:02]”] I just started doing the math of 270 million cars in operation basically vehicle miles traveled today right around three point two trillion miles. And that means that each vehicle averages about 12,000 miles a year. So, if you go to their forecast and what they’re saying is and we agree with their forecast that autonomous vehicles will actually increase that vehicle miles traveled. They’re saying that it goes from three point two to six trillion miles a comeback to that a little bit later. But by saying that 5 percent only 5 percent of the six trillion miles will be handled by internal combustion engines vehicles that are as they say individually owned with.

                                          Carm Capriotto: [”[00:14:50]”] And that’s a new acronym. In fact, let me let me do this for you. You like to tell the audience that the show notes page of this episode. I’ll put these acronyms down there. So, if you if you want to get free and loose and say IOICE people going to say what the heck is that. So that’s Individually Owned Internal Combustion Engine.

                                          Derek Kaufman: [”[00:15:13]”] Right. Pretty soon. You know the acronyms are a full sentence long, but you know you’re basically saying that 5 percent of 6 trillion miles will be handled by the vehicles that we own today. And that’s 300 billion miles. If you divide that by the 12,000 miles per year that they travel you get about 25 million of those vehicles on the road. The rest of them, remember now there are 270 million cars on the road. They’re saying only 44 million are needed for a future of travel.

                                          Carm Capriotto: [00:15:44] But when you actually do the real math based on what people are driving you’re really saying that there are 44 million number is really 25 million cars or vehicles?

                                          Derek Kaufman: [”[00:15:56]”] Right. Because it’s really 19. So, 44 minus the 25 million ICE engine of cars is 19 million electric drive AV’s. Right. And they’re traveling about 300,000 miles a year per car to cover the five point seven trillion miles travel that they’re estimating. So, here’s where the thing begins to fall apart because Rethink X says that AV’s are ten times more efficient than individually owned cars and that’s probably true because you’re individually owned car sits in your driveway. You know a high percentage sound like 95 or 6 percent of the time. What they’re saying is that they’re estimating that your car sits around hours only use 4 percent of the time so that AV’s will be used 40 percent of the time. 4 percent of the time for an individually owned car is about 350 hours a year. They say they’re AV’s are 10 times better. Thirty-five hundred and four hours a year. And they’re going to do 300,000 miles each in their report. When you do all that math and you say well these cars are traveling around at 85 almost 90 miles an hour. So that doesn’t work. You must scratch your head and say that’s come back and say maybe if you take the 44 million cars and take 40 percent of the internal combustion estimate that brings it down like 17 million vehicles you get caught up in the numbers of basically you still come up with the cars going over 60 miles an hour. Their math in the report doesn’t work. We understand that autonomous vehicles will travel further. We understand it maybe 300,000 miles a year for an autonomous car is a realistic number. Then you say well OK it must be on the road you know 72 percent of the time. That says well wait we’re going to have to have a really good maintenance system here that is very systematically servicing these cars which is good for the aftermarket.

                                          Carm Capriotto: [”[00:18:29]”] Sure it is.

                                          Derek Kaufman: [00:18:32] The issue is that it’s a business to business a business model going forward.

                                          Carm Capriotto: [”[00:18:35] “]It is in and if there’s only going to be 44 million based on the that report, you don’t need as many service centers and you need those 24 units. You and I talked about this on the last episode where the car would drive itself to get serviced in the morning hours. You know you’d have to be open 24 hours a day. Interesting business model but. You know when I started to ask some people are you going to start doing shopping at 10:00 at night you’re going to call the car to take get you to go grocery shopping and you know what they said to me. No. Grocery stores are starting to deliver. I don’t need the car to go shopping. I’m going to go online and I’m going to order. I really think that the Internet of Things or online ordering of just about anything you’d ever want in the entire world may be a factor somewhere in there.

                                          Derek Kaufman: [”[00:19:24]”] Absolutely. You have to think very big picture here to understand where all this goes. We absolutely understand that autonomous cars will unlock travel for people for the very old who can’t drive cars today for the very young. Your kids might be taken to their soccer practice while you’re at work now because an autonomous car will come and pick them up and take them there. That’s wonderful efficiency. So what Schwartz Advisory team is saying is that we see Vehicle Miles Traveled actually going from three point two to about four point five trillion miles as AV’s unlock this these transportation alternatives.

                                          Carm Capriotto: [”[00:20:07]”] The article that came out were Volvo says they’re going with all electric now I guess if you read the headline you say whoa. But you know today you almost got to read deeper into an article to really understand what they mean.

                                          Derek Kaufman: [”[00:20:18]”] Absolutely. You know the people who write the articles are not the same people who write the headlines in many many cases, so the headline writers job is to grab you in and suck you into the article. I get that. But in so doing so many of the headlines were misleading. If you read that Volvo article and you get halfway down the article about them going all electric by 2019 the one word one operative word in there and that word is solely and what it says is their power or...]]>https://remarkableresults.biz/?p=9230Tue, 08 Aug 2017 02:55:00 -040030:36falsefullWhat does the future with Autonomous Cars Look Like? Derek Kaufman a Managing Partner at Schwartz Advisors is thinking large about the future of the auto care industry and the acceptance of TaaS (Transportation as a Service) with ride sharing and ultimately vehicle ownership. Vehicle ownership will have a big impact on our industry and it will have a big impact on the miles driven with the remaining vehicles in the car parc. Derek is challenging a report that says there will be only 44 million vehicles that will handle the 6 trillion Vehicle Miles Traveled in 2030 in the car parc vs 270 million we have today. He is accepting the technical evolution with AV’s, however, he is questioning the numbers from the report and applied some of his own math to figure out what our future may look like. Will these vehicles be able to handle the miles we drive today for work and pleasure? What about convenience. What about our work trucks? Listen to his view on our future.RR 246: Scott Brown from iATNRR 246: Scott Brown from iATNScott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

                                          With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he now serves as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

                                          Talking Points:

                                          • The seeds on how iATN was born. ‘What’s a modem?’ (Great story). It was pre-internet and 22 years young now.
                                          • Scott’s first meeting with Brent Black founder of Auto Tech Net.
                                          • The story on how Auto Tech Net became iATN.
                                          • Continues to spend time with his team in the shop to keep his eye on the technical challenges technicians face every day.
                                          • Scott respects the work necessary to perform great customer service.
                                          • Scott has seen great iATN member career development over the years.
                                          • Techs realized that they are not alone in finding solutions.
                                          • New features are there to help the iATN members.
                                          • iATN is more a business to business platform than a social platform. They were the Facebook for techs before Facebook became a word.
                                          • A shop management forum for shop owners and an industries issues forum to help solve some of the issues faced each day.
                                          • Technical problem resolution happens in a collaborative space in the knowledge base and is for premium users.
                                          • Wave form library is very popular and the tech help area questions and replies get an average nine responses.
                                          • iATN will help to enhance your professionalism in the challenges you face today and in the future.
                                          • Mobile APP has some great features that can scan the vehicle VIN and search for solutions.
                                          • They are working on a new iATN 2.0 release to bring a greater web experience on smart devices.
                                          • Educators have a special channel for students while they are learning.
                                          • iATN has a new ‘Review’ space for products and services their members use. Factual data and the user can comment like an Amazon review.
                                          • There is a Shop Finder Tool to help customers find a shop in an area that they are moving to or for a child that is going to college in a new town.

                                          iATN Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.co

                                          ]]>                                          Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

                                          With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he now serves as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

                                          Talking Points:

                                          • The seeds on how iATN was born. ‘What’s a modem?’ (Great story). It was pre-internet and 22 years young now.
                                          • Scott’s first meeting with Brent Black founder of Auto Tech Net.
                                          • The story on how Auto Tech Net became iATN.
                                          • Continues to spend time with his team in the shop to keep his eye on the technical challenges technicians face every day.
                                          • Scott respects the work necessary to perform great customer service.
                                          • Scott has seen great iATN member career development over the years.
                                          • Techs realized that they are not alone in finding solutions.
                                          • New features are there to help the iATN members.
                                          • iATN is more a business to business platform than a social platform. They were the Facebook for techs before Facebook became a word.
                                          • A shop management forum for shop owners and an industries issues forum to help solve some of the issues faced each day.
                                          • Technical problem resolution happens in a collaborative space in the knowledge base and is for premium users.
                                          • Wave form library is very popular and the tech help area questions and replies get an average nine responses.
                                          • iATN will help to enhance your professionalism in the challenges you face today and in the future.
                                          • Mobile APP has some great features that can scan the vehicle VIN and search for solutions.
                                          • They are working on a new iATN 2.0 release to bring a greater web experience on smart devices.
                                          • Educators have a special channel for students while they are learning.
                                          • iATN has a new ‘Review’ space for products and services their members use. Factual data and the user can comment like an Amazon review.
                                          • There is a Shop Finder Tool to help customers find a shop in an area that they are moving to or for a child that is going to college in a new town.

                                          iATN Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.co

                                          ]]>                                          https://remarkableresults.biz/?p=9143Fri, 04 Aug 2017 03:50:14 -040048:23falsefullIs iATN A Staple In Your Shop? Listen to Scott Brown Tell the Story of the Humble beginnings and Future Plans Of iATN.<br /> <br /> Scott Brown president of iATN and co-owner, with his wife, of Connie & Dick’s Service Center, keeps his finger on the pulse of the industry by staying engaged at the shop. The interview takes you back to the day before the internet when bulletin boards were a way to communicate with your peers.<br /> <br /> iATN is keeping pace and is working on exciting plans to continue to bring value to shop owners, technicians and educators of the auto care industry.<br /> <br /> Scott gives an insider look at the iATN mobile APP, the new ‘Review’ space and the new iATN 2.0 and much more.                                          RR 245: Kate Jonasee from K-Tech in Sebastopol, CARR 245: Kate Jonasee from K-Tech in Sebastopol, CAKate Jonasse is an ASE Master Certified Technician with more than 18 years of automotive repair experience. Her specialty is diagnostics and, to this day, she loves solving problems. Kate went to tech school at Alfred State College in NY State and was recruited by a Mercedes-Benz dealer in Atlanta, GA to receive factory training. After working as a Mercedes technician, she moved to the West Coast, got her California smog license, and opened K-Tech Automotive, originally a one-woman operation.

                                          As a child, Kate was the one in the house who oversaw putting together anything that originally came in pieces—like tables, her kid brother’s toys, and new appliances. She got into cars after buying her first vehicle, a 1981 Datsun pickup, which she bought for $600 (money she’d earned working at Subway during high school).

                                          That truck consistently wouldn’t start, and she used to park it on hills to pop-start it using the clutch. The situation motivated her to want to learn to work on her own car, so she would feel more competent and self-sufficient. With this background and attitude, a future auto shop owner was born.

                                          But Kate’s no grease monkey. She’s a vegetarian, and she likes to cook vegan food. She also enjoys yoga, Aikido, running, mountain biking and reading non-fiction. With her business, Kate strives “to boldly go where no one has gone before,” so perhaps it’s no surprise she’s a fan of Star Trek: the Next Generation.

                                           Talking Points:

                                          • Very humble beginning. Went to college and knew nothing about cars. When she left she was excelling in diagnostics and earned her respect.
                                          • Was mentored by professor Mike Ronan, who taught transmissions, and gave her the idea to go to California. He inspired her to be the best in her field and being an automotive technician is a very honorable profession.
                                          • She loved math and science and therefore found transmissions a marvel of science. They have hydraulics, electricity and mechanics all in one unit.
                                          • She arrived in San Francisco when the recession hit. She persisted and found work.
                                          • She was restless and job hopped every year and a half and she learned a lot.
                                          • She wanted more and realized she needed to open her own shop.
                                          • It all started when she rented one bay in a former dealership. A low overhead opportunity.
                                            • Promoted her business on Craig’s list to start.
                                            • The building was sold so she needed to find a new space.

                                          • She got into a coaching group early in her career with Management Success.
                                          • She uses Facebook as a PR tool and not a sales tool.
                                          • You’ll be behind as a tech if you don’t continue to train.
                                          • She holds a weekly lunch meeting where they cover important training and business needs.
                                          • Some good technicians are not great test takers and she helps them.
                                          • Consolidation is part of the changes going on in the industry.
                                          • EV’s are going to be abundant, but the re-charging time needs to come down.
                                          • She is very big on efficiency.
                                          • She has overcome finding great people and now she is working on being sure every team member knows their job descriptions and are aligned with the mission and company goals.
                                          • Working on elevating a team member into a GM role.
                                          • Kate is learning and growing as an owner, she is working on Smiling more!
                                          • She loves to help people improve their lives.
                                          • Kate had to learn how to become the person who people want to work for.

                                          Years in industry: 18
                                          Years in business ownership: 8
                                          Number of technicians: 5
                                          Number of service advisers: 3
                                          Number of lifts: 11
                                          Days Open: Mon-Fri
                                          Repair vs. Maintenace Volume: 60% – 30%
                                          Proud about: They fix cars that others shops can't fix
                                          Associations: ASA, ASCCA
                                          Digital Vehicle Inspection: Autovitals
                                          Supplier marketing program(s): Bosch Service Centers, O'Reilly Certified Auto Program
                                          Hybrid repairs?: Yes
                                          Working on a succession plan?: Yes
                                          Biggest challenge: Tech Shortage
                                          Trainer/Coach: Management Success
                                          Involved with a mastermind group: Yes
                                          Entrepreneur hack: Hire people who can fill in your weaknesses while you work on correcting them. Get a good business coach.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.co

                                          ]]>                                          Kate Jonasse is an ASE Master Certified Technician with more than 18 years of automotive repair experience. Her specialty is diagnostics and, to this day, she loves solving problems. Kate went to tech school at Alfred State College in NY State and was recruited by a Mercedes-Benz dealer in Atlanta, GA to receive factory training. After working as a Mercedes technician, she moved to the West Coast, got her California smog license, and opened K-Tech Automotive, originally a one-woman operation.

                                          As a child, Kate was the one in the house who oversaw putting together anything that originally came in pieces—like tables, her kid brother’s toys, and new appliances. She got into cars after buying her first vehicle, a 1981 Datsun pickup, which she bought for $600 (money she’d earned working at Subway during high school).

                                          That truck consistently wouldn’t start, and she used to park it on hills to pop-start it using the clutch. The situation motivated her to want to learn to work on her own car, so she would feel more competent and self-sufficient. With this background and attitude, a future auto shop owner was born.

                                          But Kate’s no grease monkey. She’s a vegetarian, and she likes to cook vegan food. She also enjoys yoga, Aikido, running, mountain biking and reading non-fiction. With her business, Kate strives “to boldly go where no one has gone before,” so perhaps it’s no surprise she’s a fan of Star Trek: the Next Generation.

                                           Talking Points:

                                          • Very humble beginning. Went to college and knew nothing about cars. When she left she was excelling in diagnostics and earned her respect.
                                          • Was mentored by professor Mike Ronan, who taught transmissions, and gave her the idea to go to California. He inspired her to be the best in her field and being an automotive technician is a very honorable profession.
                                          • She loved math and science and therefore found transmissions a marvel of science. They have hydraulics, electricity and mechanics all in one unit.
                                          • She arrived in San Francisco when the recession hit. She persisted and found work.
                                          • She was restless and job hopped every year and a half and she learned a lot.
                                          • She wanted more and realized she needed to open her own shop.
                                          • It all started when she rented one bay in a former dealership. A low overhead opportunity.
                                            • Promoted her business on Craig’s list to start.
                                            • The building was sold so she needed to find a new space.

                                          • She got into a coaching group early in her career with Management Success.
                                          • She uses Facebook as a PR tool and not a sales tool.
                                          • You’ll be behind as a tech if you don’t continue to train.
                                          • She holds a weekly lunch meeting where they cover important training and business needs.
                                          • Some good technicians are not great test takers and she helps them.
                                          • Consolidation is part of the changes going on in the industry.
                                          • EV’s are going to be abundant, but the re-charging time needs to come down.
                                          • She is very big on efficiency.
                                          • She has overcome finding great people and now she is working on being sure every team member knows their job descriptions and are aligned with the mission and company goals.
                                          • Working on elevating a team member into a GM role.
                                          • Kate is learning and growing as an owner, she is working on Smiling more!
                                          • She loves to help people improve their lives.
                                          • Kate had to learn how to become the person who people want to work for.

                                          Years in industry: 18
                                          Years in business ownership: 8
                                          Number of technicians: 5
                                          Number of service advisers: 3
                                          Number of lifts: 11
                                          Days Open: Mon-Fri
                                          Repair vs. Maintenace Volume: 60% – 30%
                                          Proud about: They fix cars that others shops can't fix
                                          Associations: ASA, ASCCA
                                          Digital Vehicle Inspection: Autovitals
                                          Supplier marketing program(s): Bosch Service Centers, O'Reilly Certified Auto Program
                                          Hybrid repairs?: Yes
                                          Working on a succession plan?: Yes
                                          Biggest challenge: Tech Shortage
                                          Trainer/Coach: Management Success
                                          Involved with a mastermind group: Yes
                                          Entrepreneur hack: Hire people who can fill in your weaknesses while you work on correcting them. Get a good business coach.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.co

                                          ]]>                                          https://remarkableresults.biz/?p=9100Tue, 01 Aug 2017 00:35:24 -040046:39falsefullDo you remember when you started in business? What humble beginning did you have?<br /> <br /> Kate Jonasee from K-Tech and Pauline’s Auto worked her way across the country after graduating from automotive technology college in upstate New York. She persisted through every opportunity to own two shops in Sebastopol, CA.<br /> <br /> Kate says she learned something along the way from every shop she worked at and always had the goal to own her own shop, let alone two and possibly more.<br /> Listen to the smart choices she made along the way, what her personal motivations were and how she is working to improve herself and her business.                                          RR 244: Brian Sump from Avalon MotorsportsRR 244: Brian Sump from Avalon MotorsportsBrian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007.  But in the years since, he has used his business acumen and a detailed, process-based management philosophy to grow the German-specialty shop into what a number of industry consultants consider to be an industry leader.

                                          In 2014, Sump opened Urban Autocare, his second facility in Denver, to cater to the general repair market. He now leads six different organizations. Sump has been recognized with multiple industry and business awards and was the cover subject of Ratchet+Wrench’s premier issue in July 2012.

                                          Talking Points:

                                          • After football, he decided that his second love was the automobile.
                                            • He decided to buy Avalon Motorsports.

                                          • He needed to learn all the facets of the business. It was like a football playbook.
                                          • He is a specialist at Avalon working on BMW, Mini, Audi, Porsche, and VW.
                                          • 40% of his business is BMW
                                          • At his second shop, Urban, he works on all makes and models.
                                          • A a multi entity business he heavily rely’s on his people in all aspects of running his business.
                                            • A luxury car rental, a candy company and a cyber security company, among his two shops.
                                            • He says opportunity’s to grow come when you least expect them.

                                          • Process improvements:
                                            • It is the small things. They recently moved the technician files to be closer to the technician’s work areas, saving time by minimizing the walk.
                                            • 70% of the time to procure inventory in any business requires walking.

                                          • The Company Mission: To create an uplifting customer experience.
                                          • Amazon working to remove customer interaction from the equation.
                                            • If you study the newest generation ‘Z’ (1996 – 2010) there is room for analog! Relationships may come back.

                                          • You need to be networking up and networking down.
                                            • Learn from others and teach others.
                                            • Find resources like mastermind group or a peer group. Meet people in and out of the industry.

                                          • Diplomacy is a conscious choice. Sometimes inherent or practiced. You need to involve people and change and adapt.
                                          • Co-founder of Transformers Mastermind.
                                            • It is different running multiple stores.

                                          • To know where the future of automotive repair is going, study the upcoming generations.
                                          • “When you find a fork in the road … take it!” Yogi Berra
                                          • Brian is also the co-pastor of his church.

                                          Company Profile:

                                          Years in industry: 12
                                          Years in business ownership: 10
                                          Number of technicians: 7
                                          Number of service advisers: 6
                                          Number of lifts: 11
                                          Number of bays: 11
                                          Days open: Mon-Fri
                                          Average technician training hours per year: 30
                                          Average service adviser training hours per year: 30
                                          Specialization: Avalon – German, at Urban other makes
                                          Industry involvement: ASA, Bosch
                                          DVI: Bolt-On
                                          First call supplier: World Pac
                                          Supplier marketing program: Bosch Service Center
                                          A business coach?: Yes
                                          Involved in a Master Mind Group?: Yes

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.co

                                          ]]>                                          Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007.  But in the years since, he has used his business acumen and a detailed, process-based management philosophy to grow the German-specialty shop into what a number of industry consultants consider to be an industry leader.

                                          In 2014, Sump opened Urban Autocare, his second facility in Denver, to cater to the general repair market. He now leads six different organizations. Sump has been recognized with multiple industry and business awards and was the cover subject of Ratchet+Wrench’s premier issue in July 2012.

                                          Talking Points:

                                          • After football, he decided that his second love was the automobile.
                                            • He decided to buy Avalon Motorsports.

                                          • He needed to learn all the facets of the business. It was like a football playbook.
                                          • He is a specialist at Avalon working on BMW, Mini, Audi, Porsche, and VW.
                                          • 40% of his business is BMW
                                          • At his second shop, Urban, he works on all makes and models.
                                          • A a multi entity business he heavily rely’s on his people in all aspects of running his business.
                                            • A luxury car rental, a candy company and a cyber security company, among his two shops.
                                            • He says opportunity’s to grow come when you least expect them.

                                          • Process improvements:
                                            • It is the small things. They recently moved the technician files to be closer to the technician’s work areas, saving time by minimizing the walk.
                                            • 70% of the time to procure inventory in any business requires walking.

                                          • The Company Mission: To create an uplifting customer experience.
                                          • Amazon working to remove customer interaction from the equation.
                                            • If you study the newest generation ‘Z’ (1996 – 2010) there is room for analog! Relationships may come back.

                                          • You need to be networking up and networking down.
                                            • Learn from others and teach others.
                                            • Find resources like mastermind group or a peer group. Meet people in and out of the industry.

                                          • Diplomacy is a conscious choice. Sometimes inherent or practiced. You need to involve people and change and adapt.
                                          • Co-founder of Transformers Mastermind.
                                            • It is different running multiple stores.

                                          • To know where the future of automotive repair is going, study the upcoming generations.
                                          • “When you find a fork in the road … take it!” Yogi Berra
                                          • Brian is also the co-pastor of his church.

                                          Company Profile:

                                          Years in industry: 12
                                          Years in business ownership: 10
                                          Number of technicians: 7
                                          Number of service advisers: 6
                                          Number of lifts: 11
                                          Number of bays: 11
                                          Days open: Mon-Fri
                                          Average technician training hours per year: 30
                                          Average service adviser training hours per year: 30
                                          Specialization: Avalon – German, at Urban other makes
                                          Industry involvement: ASA, Bosch
                                          DVI: Bolt-On
                                          First call supplier: World Pac
                                          Supplier marketing program: Bosch Service Center
                                          A business coach?: Yes
                                          Involved in a Master Mind Group?: Yes

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.co

                                          ]]>                                          https://remarkableresults.biz/?p=9065Fri, 28 Jul 2017 03:30:12 -040042:47falsefullIndustry outsider used his business acumen and detailed, process-based, management philosophy to grow his business.<br /> <br /> Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007.<br /> <br /> Recognized with multiple industry and business awards, Brian Sump is an entrepreneur who runs six different organizations and he explains why you need to network-up and network-down.<br /> <br /> This industry awarded shop owner brings his wisdom to the premier aftermarket podcast.                                          RR 243: Giuliano Zuccato – Chrysler Crossfire & Horse of Destiny FoundationRR 243: Giuliano Zuccato – Chrysler Crossfire & Horse of Destiny Foundation

                                          Giuliano Zuccato at his 85th birthday celebration on July 22, 2017 and Deborah Skoll.

                                          After he retired from Ford, Giuliano worked on some projects for Chrysler and received the bid to build a full-size wind tunnel model of the Crossfire in a record time frame. This is that story. Since our interview in November 2016, Giuliano discovered he has a Glioblastoma in his brain. He’s a fighter and continues to beat the odds. He celebrated his 85th birthday on July 22, 2017, and shared his story on creating the Horse Of Destiny Foundation to help people in need. His life’s work is far from over and he has great plans. Giuliano continues as a keynote speaker during special events and speaks about his life and experiences in the automotive design world. He calls his inspirational stories on life “Overcoming Obstacles and the Creation of a World Icon” to inspire, inform, and entertain.  He believes that by enriching others we enrich ourselves. Giuliano shares his personal obstacles when he was a very young man in our first interview: episode 172. The Horse of Destiny Foundation is a non-profit Section 501(c)(3)  organization, run by volunteers, created to receive, administer, and distribute funds for the purpose of reviving and rebuilding the spirit of individuals experiencing physical or emotional pain.  No part of the net earnings of the Corporation shall inure to the benefit of, or be distributable to its directors, officers or other private persons. How it Works: A volunteer can advocate for a particular person where he or she can take responsibility to gather all necessary information on the person’s needs, to submit to the board for review and approval. Each submission will be a “project” that the advocate takes up and follows through. His Favorite Quote: If you keep the spirit young you will never die old. Horse Of Destiny Foundation Website Giuliano Zuccato Original Episode 'Mustang Man' LISTEN HERE   Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email
                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.co]]>

                                          Giuliano Zuccato at his 85th birthday celebration on July 22, 2017 and Deborah Skoll.

                                          After he retired from Ford, Giuliano worked on some projects for Chrysler and received the bid to build a full-size wind tunnel model of the Crossfire in a record time frame. This is that story. Since our interview in November 2016, Giuliano discovered he has a Glioblastoma in his brain. He’s a fighter and continues to beat the odds. He celebrated his 85th birthday on July 22, 2017, and shared his story on creating the Horse Of Destiny Foundation to help people in need. His life’s work is far from over and he has great plans. Giuliano continues as a keynote speaker during special events and speaks about his life and experiences in the automotive design world. He calls his inspirational stories on life “Overcoming Obstacles and the Creation of a World Icon” to inspire, inform, and entertain.  He believes that by enriching others we enrich ourselves. Giuliano shares his personal obstacles when he was a very young man in our first interview: episode 172. The Horse of Destiny Foundation is a non-profit Section 501(c)(3)  organization, run by volunteers, created to receive, administer, and distribute funds for the purpose of reviving and rebuilding the spirit of individuals experiencing physical or emotional pain.  No part of the net earnings of the Corporation shall inure to the benefit of, or be distributable to its directors, officers or other private persons. How it Works: A volunteer can advocate for a particular person where he or she can take responsibility to gather all necessary information on the person’s needs, to submit to the board for review and approval. Each submission will be a “project” that the advocate takes up and follows through. His Favorite Quote: If you keep the spirit young you will never die old. Horse Of Destiny Foundation Website Giuliano Zuccato Original Episode 'Mustang Man' LISTEN HERE   Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email
                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.co]]>                                          https://remarkableresults.biz/?p=9032Tue, 25 Jul 2017 03:30:00 -040050:38falsefull243243The Mustang Man talks about his work on the Chrysler Crossfire Project, his 85th Birthday Celebration, and his new foundation “The Horse of Destiny Foundation” to help people in need. Sharp as a tack at 85 years young, Giuliano Zuccato shares more behind the scenes look at his passion for automotive design and sculpting. He explains a new concept of creating a full-size wind tunnel model of the Chrysler Crossfire. There is a video version of the podcast where you can see the slides of the Crossfire project that Giuliano is narrating. Find the video here. Because he feels he wants to leave an even stronger legacy he started the "Horse Of Destiny Foundation" to help people in need. After his bout with TB of the bone, when he was 19 years old, he sees his Glioblastoma as just another challenge to overcome. Listen to a ‘car guy’ legend; a truly remarkable man.                                          RR 242: Rick White from 180BIZRR 242: Rick White from 180BIZRick White has been working in the automotive, software & coaching industries for greater than thirty years and is currently an AMI-approved training instructor.  He brings to the table a career’s worth of technical experience, twenty plus years of management experience and four years of fleet management experience.  He owned and managed several successful automotive repair shops.

                                          Currently, Rick is President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company proudly serving the independent auto and truck repair shop owner since 2006. Rick owned and managed several successful automotive repair shops.

                                          Rick has been acknowledged as an industry expert and has been featured in many automotive trade publications such as AutoInc, MotorAge, Parts & People, Auto Report, Automotivation and Ratchet & Wrench. His blog was voted one of the top 10 in the country and was featured in Success Magazine.

                                          In addition, while a shop owner, he has served as

                                          • President of the Massachusetts & Rhode Island chapter of the Automotive Service Association,
                                          • Mechanical Director of the Massachusetts & Rhode Island Chapter of the Automotive Service Association and
                                          • A member of the ASA National Mechanical Operations Committee.

                                          Rick has been training and speaking at industry events across the country including AAPEX for the Auto Care Association, VISION for ASA Midwest, EXCEL for AASP MO, Shop Survival Summit for AASP PA, ATE for ASA NW and ASTE for IGO NC.

                                          Talking Points:

                                          • Mindset is 80% of success. You cannot create a business thinking you are a failure.
                                          • Communications start on the inside. You need to get clear what you want, what you need and what you can do.
                                          • “The single biggest problem in communication is the illusion that it is taking place.” George Bernard Shaw
                                          • Distortion fields in communication prevent the message from getting through.
                                          • Agreement is not the goal of communication; it is the beginning of communication.
                                          • Owners cannot manage or lead above what they know.
                                          • We hire hands, head, and heart from our people. They only become team members when you grow and engage them to commit their hands, head, and heart.
                                          • We are an industry that hires for aptitude and fires for attitude.
                                          • You can’t train soft skills. We need to hire the person for who they are.
                                          • Culture is how you run your business. It is the values you bring to your business.
                                          • Your mission is a strong element of your culture.
                                          • Four responsibilities of a shop owner
                                            • Create and Protect Your Brand.
                                            • Generate Awareness of Your Business.
                                            • Grow Your People.
                                            • Set the PACE.
                                              • P = Purpose/Passion
                                              • A = Activity/Attitude
                                              • C = Commitment/Caring
                                              • E = Energy/Expectation


                                          • Best time to review your company procedures is with a new hire and look for ways to do things better.
                                          • You need ‘Face Time’ with people, not just an ‘E’ relationship. Invest in community, organizations, schools, networks.
                                          • When you have a customer avatar, your marketing becomes more like a sniper rifle than a shotgun.
                                          • Hire people for tomorrow not today.
                                          • “We can get anything we want if we are willing to give.” Napoleon Hill
                                          • Three dynamics to a Sales Process:
                                            • Our sales process
                                            • Customer buying process
                                            • Customer decision-making process

                                          • Because of the amount of information on the internet we do not see the customer at the beginning of their problem recognition.
                                            • They go on-line to do their own research.
                                              • Rick is not sure they research their problem only about saving money but because they are afraid to be taken advantage of and don’t trust.

                                            • Customers are drowning with information but starving for insights. Insights are applied information. You can give insight over the phone or at your counter.

                                          • The industry may be changing its pricing model in the next few years. Change the margin on parts (become transparent to the intent) put the margin in the labor rate.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Rick White has been working in the automotive, software & coaching industries for greater than thirty years and is currently an AMI-approved training instructor.  He brings to the table a career’s worth of technical experience, twenty plus years of management experience and four years of fleet management experience.  He owned and managed several successful automotive repair shops.

                                          Currently, Rick is President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company proudly serving the independent auto and truck repair shop owner since 2006. Rick owned and managed several successful automotive repair shops.

                                          Rick has been acknowledged as an industry expert and has been featured in many automotive trade publications such as AutoInc, MotorAge, Parts & People, Auto Report, Automotivation and Ratchet & Wrench. His blog was voted one of the top 10 in the country and was featured in Success Magazine.

                                          In addition, while a shop owner, he has served as

                                          • President of the Massachusetts & Rhode Island chapter of the Automotive Service Association,
                                          • Mechanical Director of the Massachusetts & Rhode Island Chapter of the Automotive Service Association and
                                          • A member of the ASA National Mechanical Operations Committee.

                                          Rick has been training and speaking at industry events across the country including AAPEX for the Auto Care Association, VISION for ASA Midwest, EXCEL for AASP MO, Shop Survival Summit for AASP PA, ATE for ASA NW and ASTE for IGO NC.

                                          Talking Points:

                                          • Mindset is 80% of success. You cannot create a business thinking you are a failure.
                                          • Communications start on the inside. You need to get clear what you want, what you need and what you can do.
                                          • “The single biggest problem in communication is the illusion that it is taking place.” George Bernard Shaw
                                          • Distortion fields in communication prevent the message from getting through.
                                          • Agreement is not the goal of communication; it is the beginning of communication.
                                          • Owners cannot manage or lead above what they know.
                                          • We hire hands, head, and heart from our people. They only become team members when you grow and engage them to commit their hands, head, and heart.
                                          • We are an industry that hires for aptitude and fires for attitude.
                                          • You can’t train soft skills. We need to hire the person for who they are.
                                          • Culture is how you run your business. It is the values you bring to your business.
                                          • Your mission is a strong element of your culture.
                                          • Four responsibilities of a shop owner
                                            • Create and Protect Your Brand.
                                            • Generate Awareness of Your Business.
                                            • Grow Your People.
                                            • Set the PACE.
                                              • P = Purpose/Passion
                                              • A = Activity/Attitude
                                              • C = Commitment/Caring
                                              • E = Energy/Expectation


                                          • Best time to review your company procedures is with a new hire and look for ways to do things better.
                                          • You need ‘Face Time’ with people, not just an ‘E’ relationship. Invest in community, organizations, schools, networks.
                                          • When you have a customer avatar, your marketing becomes more like a sniper rifle than a shotgun.
                                          • Hire people for tomorrow not today.
                                          • “We can get anything we want if we are willing to give.” Napoleon Hill
                                          • Three dynamics to a Sales Process:
                                            • Our sales process
                                            • Customer buying process
                                            • Customer decision-making process

                                          • Because of the amount of information on the internet we do not see the customer at the beginning of their problem recognition.
                                            • They go on-line to do their own research.
                                              • Rick is not sure they research their problem only about saving money but because they are afraid to be taken advantage of and don’t trust.

                                            • Customers are drowning with information but starving for insights. Insights are applied information. You can give insight over the phone or at your counter.

                                          • The industry may be changing its pricing model in the next few years. Change the margin on parts (become transparent to the intent) put the margin in the labor rate.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=9017Fri, 21 Jul 2017 03:30:49 -040056:44falsefullIs the Transparency of The Internet Forcing The Service Professional To Change How Business Is Done?<br /> <br /> Rick White is President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. He is an AMi approved trainer, an ASA committee member and an established industry writer for many top magazines.<br /> <br /> Rick brings an enlightening view of leadership, communication, the sales process and shares the four responsibilities of a shop owner.<br /> <br /> Rick also talks about the transparency of the internet and challenges a new way to do business because of the universal availability of information. He says we must bring insights to our customer because they are in need of our expertise. He also shares his view on where parts gross margins need to go in the age of the transparent internet.                                          RR 241: Jorge Menchu – AES Wave and InstructorRR 241: Jorge Menchu – AES Wave and InstructorJorge Menchu is President of AES WAVE.com, a company specializing in Automotive Diagnostic Tools for professional technicians, shop owners, and educators.

                                          Jorge is also a well known automotive instructor and has found over the years a powerful method to engage his students to be better learners. He has written many articles from trade magazines to publication on his own company website. See link below.

                                          Jorge’s goal is to help young folks to realize their own success and failure. As he developed his learning strategy, he realized that schools never teach the techniques of learning.

                                          He’s taught at AAPEX , Vision Hi-Tech Training and Expo and Automechanika just to name a few venues. Many technicians have either seen Jorge in person or on video. Many who have seen his colored wiring diagrams and teachings in electrical circuits have made great strides in their diagnostic skills. Jorge is also engaged in the Vision Educator Think Tank and former member of NACAT foundation.

                                          Talking Points:

                                          • Jorge’s three pathways to learning. These fundamentals can change your ability to learn and understand. They are:
                                            • Self-Awareness
                                            • Learning Awareness
                                            • Building a Structure of Knowledge


                                          Four Levels of Learning

                                          1. Mechanics of Learning
                                          2. Individual Learning Styles
                                          3. Environmental Learning
                                          4. Specialty Learning for a special task

                                          • He sees that the basic problem of learning is to understand the mechanics of learning.
                                          • Everyone knows how to learn and the difference is those who are in control of the process do not struggle to learn.
                                          • You can learn more when you are aware and in charge of the learning process. You must master the mechanics of how learning works.
                                          • The seeds of learning: Crossword puzzle analogy.
                                            • Solve it by what you know, not by what you don’t know.

                                          • Learning is hardest in the beginning.
                                          • The importance of fundamental transportation to the fabric of society.
                                          • As a professional technician; How valuable are you to a shop? The google search technician is easy to replace.
                                          • Maybe we need to look at the type of training that is coming out of the schools.

                                          AES Wave Website

                                          Articles by Jorge Menchu

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Jorge Menchu is President of AES WAVE.com, a company specializing in Automotive Diagnostic Tools for professional technicians, shop owners, and educators.

                                          Jorge is also a well known automotive instructor and has found over the years a powerful method to engage his students to be better learners. He has written many articles from trade magazines to publication on his own company website. See link below.

                                          Jorge’s goal is to help young folks to realize their own success and failure. As he developed his learning strategy, he realized that schools never teach the techniques of learning.

                                          He’s taught at AAPEX , Vision Hi-Tech Training and Expo and Automechanika just to name a few venues. Many technicians have either seen Jorge in person or on video. Many who have seen his colored wiring diagrams and teachings in electrical circuits have made great strides in their diagnostic skills. Jorge is also engaged in the Vision Educator Think Tank and former member of NACAT foundation.

                                          Talking Points:

                                          • Jorge’s three pathways to learning. These fundamentals can change your ability to learn and understand. They are:
                                            • Self-Awareness
                                            • Learning Awareness
                                            • Building a Structure of Knowledge


                                          Four Levels of Learning

                                          1. Mechanics of Learning
                                          2. Individual Learning Styles
                                          3. Environmental Learning
                                          4. Specialty Learning for a special task

                                          • He sees that the basic problem of learning is to understand the mechanics of learning.
                                          • Everyone knows how to learn and the difference is those who are in control of the process do not struggle to learn.
                                          • You can learn more when you are aware and in charge of the learning process. You must master the mechanics of how learning works.
                                          • The seeds of learning: Crossword puzzle analogy.
                                            • Solve it by what you know, not by what you don’t know.

                                          • Learning is hardest in the beginning.
                                          • The importance of fundamental transportation to the fabric of society.
                                          • As a professional technician; How valuable are you to a shop? The google search technician is easy to replace.
                                          • Maybe we need to look at the type of training that is coming out of the schools.

                                          AES Wave Website

                                          Articles by Jorge Menchu

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=8993Tue, 18 Jul 2017 03:30:22 -040043:34falsefullAre You Learning Up To Your Maximum Potential?<br /> <br /> Industry trainer and entrepreneur Jorge Menchu, President of AES Wave is enthusiastic about teaching our industries technicians. He is more passionate on how technicians learn. He says that the basic problem of learning is to understand the mechanics of learning.<br /> <br /> Jorge shares his Four Levels of Learning and says if you are in control of your learning process you will learn more. He says everyone knows how to learn. If you are not struggling to learn; then you are in control of the process of learning.                                          RR 240: Marion Miller from Complete Marketing ResourcesRR 240: Marion Miller from Complete Marketing ResourcesMarion Miller is founder and owner of CMR Inc and says she is living the dream. Her goal is to help shop owners grow their business by making their marketing easy and affordable.

                                          Marion has  24+ years of marketing experience. She started CMR Inc with a simple approach – treat the customer’s goals and budget as it if were hers personally and use her creativity and experience to gain results and reduce costs.

                                          CMR has received national recognition for receiving: A Top 10 Automotive Website honor in 2015 & 2016.

                                          Marion has experience in banking, automotive dealerships, and radio. She was featured on CNN, Metro Nashville, Evansville, and Clarksville TV stations, as well as Google News for her online local newspaper which focused on SEO and local news.

                                          She is an ideas person and says that the CMR team and her are fluid like their iconic water logo suggests; always changing and searching for new ideas.

                                          Talking Points:

                                          • The Homepage is most visited.
                                            • You want everything your customer needs to know on that page.

                                          • In 2020 40% of all searches will be verbal.
                                          • By 2020 50 Billion mobile devices will be in operation.
                                          • A website needs to be geared to ‘text’ because of verbal search.
                                            • You must have your keywords in sentence form.

                                          • You are working to find Google. They will refer you.
                                          • If your site isn’t changing you’ll need to post a blog regularly so you stay relevant with Google.
                                          • Your home page is your calling card.
                                          • How to start blogging.
                                          • People want to know everything about your shop
                                            • Are you pet-friendly?
                                            • How can I get to work if I drop off my car?
                                            • Do you have an expresso machine?
                                            • Do you do community?

                                          • A video of your shop is important.
                                            • Can be done by the shop owner and not a professional.

                                          • Top 3 ingredients to an award-winning website.
                                            • #1 Must be functional. The customer needs to find everything they want in two clicks.
                                              • Easy to get to the places where they want to go.
                                              • Call to actions must be clear.

                                            • #2 Content. Content. Content.
                                            • #3 Personalize.
                                              • Who you are.
                                              • Your reviews.
                                                • People trust on-line reviews eight out of ten times.

                                              • The power of the review is more powerful than a recommendation from a friend.

                                            • Claim your Google Listing.
                                            • You don’t need fancy. You need weight.
                                              • Google will see the depth of the site.

                                            • You need consistency between all platforms including social.
                                            • Control your online presence.


                                          CMR Website

                                          Marion M Miller
                                          President, CMR Inc

                                          140 S Main Street
                                          Suite 102
                                          Madisonville KY 42431

                                          270-339-4176

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Marion Miller is founder and owner of CMR Inc and says she is living the dream. Her goal is to help shop owners grow their business by making their marketing easy and affordable.

                                          Marion has  24+ years of marketing experience. She started CMR Inc with a simple approach – treat the customer’s goals and budget as it if were hers personally and use her creativity and experience to gain results and reduce costs.

                                          CMR has received national recognition for receiving: A Top 10 Automotive Website honor in 2015 & 2016.

                                          Marion has experience in banking, automotive dealerships, and radio. She was featured on CNN, Metro Nashville, Evansville, and Clarksville TV stations, as well as Google News for her online local newspaper which focused on SEO and local news.

                                          She is an ideas person and says that the CMR team and her are fluid like their iconic water logo suggests; always changing and searching for new ideas.

                                          Talking Points:

                                          • The Homepage is most visited.
                                            • You want everything your customer needs to know on that page.

                                          • In 2020 40% of all searches will be verbal.
                                          • By 2020 50 Billion mobile devices will be in operation.
                                          • A website needs to be geared to ‘text’ because of verbal search.
                                            • You must have your keywords in sentence form.

                                          • You are working to find Google. They will refer you.
                                          • If your site isn’t changing you’ll need to post a blog regularly so you stay relevant with Google.
                                          • Your home page is your calling card.
                                          • How to start blogging.
                                          • People want to know everything about your shop
                                            • Are you pet-friendly?
                                            • How can I get to work if I drop off my car?
                                            • Do you have an expresso machine?
                                            • Do you do community?

                                          • A video of your shop is important.
                                            • Can be done by the shop owner and not a professional.

                                          • Top 3 ingredients to an award-winning website.
                                            • #1 Must be functional. The customer needs to find everything they want in two clicks.
                                              • Easy to get to the places where they want to go.
                                              • Call to actions must be clear.

                                            • #2 Content. Content. Content.
                                            • #3 Personalize.
                                              • Who you are.
                                              • Your reviews.
                                                • People trust on-line reviews eight out of ten times.

                                              • The power of the review is more powerful than a recommendation from a friend.

                                            • Claim your Google Listing.
                                            • You don’t need fancy. You need weight.
                                              • Google will see the depth of the site.

                                            • You need consistency between all platforms including social.
                                            • Control your online presence.


                                          CMR Website

                                          Marion M Miller
                                          President, CMR Inc

                                          140 S Main Street
                                          Suite 102
                                          Madisonville KY 42431

                                          270-339-4176

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=8967Fri, 14 Jul 2017 03:30:24 -040043:28falsefullHave You Ever Wondered If Your Website Is Keeping Pace with The Needs Of Your Customer?<br /> <br /> Marion Miller from Complete Marketing Resources is a website expert. Her company has received Top 10 Automotive Website honors in 2015 & 2016. She is keeping pace with changing technologies and especially with what works for consumers.<br /> <br /> Among ten top talking points we talk about the power of your home page, the evolution of web-based search (will you be ready for this change), the value of blogging, and the top three ingredients to an award winning website.                                          RR 239: John Burkhauser – Director of Educational Programs – Bolt On TechnologyRR 239: John Burkhauser – Director of Educational Programs – Bolt On TechnologyJohn Burkhauser is currently employed at BOLT ON TECHNOLOGY as the Director of Education, a job that allows him to use a life time of learning experience day in and day out.  John dreamed of being a meteorologist but found out college wasn’t for him.

                                          When his car failed the state inspection, that was the day his career was decided on. John went to Pennco Tech to attend the Auto Gas and Diesel program.  After graduation, John started work in a dealership where he went from a “D” technician to an “A” technician in a few short years. He also added shop foreman to his resume.  During this time, John became certified as an ASE Master Technician and Advanced Level Technician which he still maintains.

                                          Crossing to the other side of service, he became a service adviser winning the Ford Silver Medallion award. He then became a Service Manager for a large dealership.

                                          John also worked in the independent after market. He then applied to be an instructor at a post-secondary automotive training school where he taught basic electrical and HVAC courses for the better part of ten years.

                                          Fortune would change his career path again when John learned about BOLT ON TECHNOLOGY and became part of the team.

                                          John believes, “The service industry has lots of possibilities for anyone who wishes to learn and be a part of it.  Opportunity is everywhere for growth and success at all levels.  I want to share my knowledge with those who will take it and make it work so that they, too, can have a great career.”

                                          Talking Points:

                                          • Thoughts on his tenure as an automotive technology teacher.
                                          • Having a relationship with an Instructor is the most important link to finding good technicians out of post-secondary.
                                          • What are best practices?
                                          • You must be a better listener when the customer talks. Write down what you learned.
                                          • Setting future appointments must become an important, firm, best practice.
                                          • He has seen a 39% improvement in value of repair orders when Digital Vehicle Inspection software is implemented.
                                          • DVI builds a level of trust. Transparency and integrity are generated because the customer see’s the actual photo of their problems.
                                          • There is a learning curve to implement a DVI system.
                                          • The good, the bad and the ugly of pictures. The good helps a person sell their car. Better than CarFax.
                                          • John is a guitar player and plays in a band.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          John Burkhauser is currently employed at BOLT ON TECHNOLOGY as the Director of Education, a job that allows him to use a life time of learning experience day in and day out.  John dreamed of being a meteorologist but found out college wasn’t for him.

                                          When his car failed the state inspection, that was the day his career was decided on. John went to Pennco Tech to attend the Auto Gas and Diesel program.  After graduation, John started work in a dealership where he went from a “D” technician to an “A” technician in a few short years. He also added shop foreman to his resume.  During this time, John became certified as an ASE Master Technician and Advanced Level Technician which he still maintains.

                                          Crossing to the other side of service, he became a service adviser winning the Ford Silver Medallion award. He then became a Service Manager for a large dealership.

                                          John also worked in the independent after market. He then applied to be an instructor at a post-secondary automotive training school where he taught basic electrical and HVAC courses for the better part of ten years.

                                          Fortune would change his career path again when John learned about BOLT ON TECHNOLOGY and became part of the team.

                                          John believes, “The service industry has lots of possibilities for anyone who wishes to learn and be a part of it.  Opportunity is everywhere for growth and success at all levels.  I want to share my knowledge with those who will take it and make it work so that they, too, can have a great career.”

                                          Talking Points:

                                          • Thoughts on his tenure as an automotive technology teacher.
                                          • Having a relationship with an Instructor is the most important link to finding good technicians out of post-secondary.
                                          • What are best practices?
                                          • You must be a better listener when the customer talks. Write down what you learned.
                                          • Setting future appointments must become an important, firm, best practice.
                                          • He has seen a 39% improvement in value of repair orders when Digital Vehicle Inspection software is implemented.
                                          • DVI builds a level of trust. Transparency and integrity are generated because the customer see’s the actual photo of their problems.
                                          • There is a learning curve to implement a DVI system.
                                          • The good, the bad and the ugly of pictures. The good helps a person sell their car. Better than CarFax.
                                          • John is a guitar player and plays in a band.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=8951Tue, 11 Jul 2017 03:30:39 -040038:59falsefullWhat You Can Learn from Your Dentist on Setting Appointments.<br /> <br /> John Burkhauser, the Director of Educational Programs at Bolt-On Technology has a storied career as an automotive technician and as a post-secondary automotive educator. He is finding his career path has set him up for this current job.<br /> <br /> John says the service process really hasn't changed in 30 years. For many shops, it is still a day of putting out fires and trying to keep one's head above water. He has his opinions on finding techs in post-secondary schools, the importance of best practices, and insights on digital vehicles inspections.                                          RR 238: Greg Bunch from Aspen Auto ClinicRR 238: Greg Bunch from Aspen Auto Clinic 

                                          Greg Bunch is the owner of Aspen Auto Clinic, a five-location automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug.  Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his garage, to an award-winning multi-location business.

                                          Greg is currently a board member for the STEM-based charter school call “Automotive Institute of Science & Technology” and on the Advisory board of Ratchet and Wrench Magazine. Greg is also a board member of the Autocare organization and a certified instructor for the  Worldpac Training Institute and Carquest Technical Institute.  Greg’s unwavering passion for the industry has also led him to form a company called Transformers Institute, a coaching and training company dedicated to transforming the automotive industry. Listen to Greg’s previous episodes HERE.

                                          Talking Points:

                                          • He expanded to his second shop based on an interview he had with a technician who wanted to come to work for him.
                                            • Took only one week to close the transaction.
                                            • It was a tough year. Trial by fire. He didn’t know what he didn’t know.
                                            • The business models did not match. The business he bought was built on price. Greg’s business was not.
                                            • All technicians ultimately were replaced.
                                            • Took SBA loan.

                                          • Traits of a shop owner who would like to expand:
                                            • Afraid of the risk.
                                            • Waiting to get ducks in a row.
                                            • Comfortable with what they have.
                                            • Don’t know how to get it done.

                                          • When do you know when to expand?

                                          Sound business practices help you scale to multiple locations.

                                          • You must have documented systems and practices.
                                          • A training system.
                                          • Having the staff that knows what they are doing.
                                            • You must over-staff.
                                            • Integrated in your policies and procedures.
                                            • It will cost some money in payroll.
                                            • They must be exposed in your culture before you open.

                                          • Don’t open two in the same year.
                                          • If in a completely new market your cost of marketing is high because you cannot use the residual value of your current shop.
                                          • Do the demographics and research income levels.
                                            • He is looking for $70 – $80 K income level to afford his services.

                                          • Good technicians do not want to work weekend hours.
                                            • He recently changed his techs hours so they will only work Monday – Friday.
                                              • Saturday the service advisers work until noon.


                                          • Service advisers are getting more hours of training per year than technicians.
                                            • Greg has a full-time trainer on board to train and develop Aspen’s sales system.

                                          • You need capital to grow.
                                            • Owners need to take out what they need to live on so they can re-invest in their business.

                                            • Options for growth exist today.

                                          • Customer Retention.
                                            • Their training system works on converting customers into really good customers.
                                            • Doing targeted direct mail to specific vehicle ownership.

                                          • Transformer Mastermind Group.
                                            • Our mission is to change how auto service is seen by the public and to attract smart and talented people into the industry.
                                            • The group brings together higher-level operators.
                                            • They do not do shop visits.
                                            • They meet 4 times a year.


                                          • Favorite quotes: Behavior never lies and Inspect what you expect.

                                          Aspen Auto Clinic Website

                                          Transformers Mastermind Website

                                           

                                          Aspen Auto Clinic Profile

                                          Years in industry: 26
                                          Years in business ownership: 16
                                          Number of technicians: 25
                                          Number of service advisers: 11
                                          Specialization: All makes, but very well tooled and trained on Euro's
                                          Total locations: 5
                                          Number of Bays and Lifts: 62
                                          Days Open: Monday – Saturday, Technicians only work Monday – Friday
                                          Annual estimated volume: $9MM
                                          What's Unique: We cater to higher end clients, a very client centered business
                                          Repair vs. Maintenance: 50% / 50%
                                          Special Accreditation's: ASE Master L1
                                          Biggest Industry Challenge: Technician Shortage
                                          Hybrid Repairs: Yes
                                          Philanthropy: Life Network as seen on ABC
                                          Supplier Marketing Program: Tech Net – Bosch

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                           

                                          Greg Bunch is the owner of Aspen Auto Clinic, a five-location automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug.  Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his garage, to an award-winning multi-location business.

                                          Greg is currently a board member for the STEM-based charter school call “Automotive Institute of Science & Technology” and on the Advisory board of Ratchet and Wrench Magazine. Greg is also a board member of the Autocare organization and a certified instructor for the  Worldpac Training Institute and Carquest Technical Institute.  Greg’s unwavering passion for the industry has also led him to form a company called Transformers Institute, a coaching and training company dedicated to transforming the automotive industry. Listen to Greg’s previous episodes HERE.

                                          Talking Points:

                                          • He expanded to his second shop based on an interview he had with a technician who wanted to come to work for him.
                                            • Took only one week to close the transaction.
                                            • It was a tough year. Trial by fire. He didn’t know what he didn’t know.
                                            • The business models did not match. The business he bought was built on price. Greg’s business was not.
                                            • All technicians ultimately were replaced.
                                            • Took SBA loan.

                                          • Traits of a shop owner who would like to expand:
                                            • Afraid of the risk.
                                            • Waiting to get ducks in a row.
                                            • Comfortable with what they have.
                                            • Don’t know how to get it done.

                                          • When do you know when to expand?

                                          Sound business practices help you scale to multiple locations.

                                          • You must have documented systems and practices.
                                          • A training system.
                                          • Having the staff that knows what they are doing.
                                            • You must over-staff.
                                            • Integrated in your policies and procedures.
                                            • It will cost some money in payroll.
                                            • They must be exposed in your culture before you open.

                                          • Don’t open two in the same year.
                                          • If in a completely new market your cost of marketing is high because you cannot use the residual value of your current shop.
                                          • Do the demographics and research income levels.
                                            • He is looking for $70 – $80 K income level to afford his services.

                                          • Good technicians do not want to work weekend hours.
                                            • He recently changed his techs hours so they will only work Monday – Friday.
                                              • Saturday the service advisers work until noon.


                                          • Service advisers are getting more hours of training per year than technicians.
                                            • Greg has a full-time trainer on board to train and develop Aspen’s sales system.

                                          • You need capital to grow.
                                            • Owners need to take out what they need to live on so they can re-invest in their business.

                                            • Options for growth exist today.

                                          • Customer Retention.
                                            • Their training system works on converting customers into really good customers.
                                            • Doing targeted direct mail to specific vehicle ownership.

                                          • Transformer Mastermind Group.
                                            • Our mission is to change how auto service is seen by the public and to attract smart and talented people into the industry.
                                            • The group brings together higher-level operators.
                                            • They do not do shop visits.
                                            • They meet 4 times a year.


                                          • Favorite quotes: Behavior never lies and Inspect what you expect.

                                          Aspen Auto Clinic Website

                                          Transformers Mastermind Website

                                           

                                          Aspen Auto Clinic Profile

                                          Years in industry: 26
                                          Years in business ownership: 16
                                          Number of technicians: 25
                                          Number of service advisers: 11
                                          Specialization: All makes, but very well tooled and trained on Euro's
                                          Total locations: 5
                                          Number of Bays and Lifts: 62
                                          Days Open: Monday – Saturday, Technicians only work Monday – Friday
                                          Annual estimated volume: $9MM
                                          What's Unique: We cater to higher end clients, a very client centered business
                                          Repair vs. Maintenance: 50% / 50%
                                          Special Accreditation's: ASE Master L1
                                          Biggest Industry Challenge: Technician Shortage
                                          Hybrid Repairs: Yes
                                          Philanthropy: Life Network as seen on ABC
                                          Supplier Marketing Program: Tech Net – Bosch

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=8894Fri, 07 Jul 2017 03:15:37 -040054:32falsefullIs your service adviser getting forty hours of training per year?<br /> <br /> Greg Bunch owner of Aspen Auto Clinic a five-store operation in Colorado Spring, CO tells the story on how his first branch came about. Greg tells of his best practices on how to scale for multiple locations. He shares the traits of a shop owner when preparing for expansion. <br /> <br /> We talk consolidation, the value of quality service adviser training, what good technicians want from their shop owner, how to prepare for expansion (you need capitol), customer retention and more.<br /> <br /> He also talks about his Transformers Mastermind group for multi-shop operators.                                          RR 237: Rhonda Hiltbrand – News Works Marketing GroupRR 237: Rhonda Hiltbrand – News Works Marketing GroupRhonda Hiltbrand is the CEO of News Works Marketing Group and the author of the Help Me Rhonda columns to shop owners, counter staff and website developers.

                                          She is a speaker at many conventions and gives seminars and workshops to businesses telling them how to win the trust and loyalty of customers and how to use marketing to grow their business!  She also stresses how important it is to always live up to your marketing campaign.

                                          News Works Marketing is an award-winning marketing company with a foundation that started in the 80’s. They are the oldest newsletter marketing company for the automotive repair shop industry. The goal then, as now, is to offer the best communication tools for our customers. The message has remained the same since the beginning…but the basic tool we still use for the best results (print/mail) has grown to include such items as email, social media and more.

                                          Talking Points:

                                          • Newsletters and direct mail is not dead.
                                          • Today marketing is blended with social media and direct mail.
                                          • It is tough today to truly understand ROI. (Return On Investment)
                                          • Shop owners would be happier if someone took charge of their marketing efforts.
                                          • A newsletter is a platform to talk to your customer.
                                          • Newsletters need to be fun and interactive.
                                          • How do you attract a millennial to read a newsletter?
                                          • Social media has clutter. Mail has less clutter than it did in the past.
                                          • With direct mail, you can always review it later. It is easier than finding it again in social media.
                                          • We are bombarded by over 6,000 advertising messages each and every day.

                                          News Works Marketing Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Rhonda Hiltbrand is the CEO of News Works Marketing Group and the author of the Help Me Rhonda columns to shop owners, counter staff and website developers.

                                          She is a speaker at many conventions and gives seminars and workshops to businesses telling them how to win the trust and loyalty of customers and how to use marketing to grow their business!  She also stresses how important it is to always live up to your marketing campaign.

                                          News Works Marketing is an award-winning marketing company with a foundation that started in the 80’s. They are the oldest newsletter marketing company for the automotive repair shop industry. The goal then, as now, is to offer the best communication tools for our customers. The message has remained the same since the beginning…but the basic tool we still use for the best results (print/mail) has grown to include such items as email, social media and more.

                                          Talking Points:

                                          • Newsletters and direct mail is not dead.
                                          • Today marketing is blended with social media and direct mail.
                                          • It is tough today to truly understand ROI. (Return On Investment)
                                          • Shop owners would be happier if someone took charge of their marketing efforts.
                                          • A newsletter is a platform to talk to your customer.
                                          • Newsletters need to be fun and interactive.
                                          • How do you attract a millennial to read a newsletter?
                                          • Social media has clutter. Mail has less clutter than it did in the past.
                                          • With direct mail, you can always review it later. It is easier than finding it again in social media.
                                          • We are bombarded by over 6,000 advertising messages each and every day.

                                          News Works Marketing Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=8860Tue, 04 Jul 2017 03:05:48 -040035:25falsefullDoes Direct Mail Newsletter Marketing Work?<br /> <br /> Join Rhonda Hiltbrand for a frank discussion on direct mail marketing. She sees a place for direct mail and especially newsletter marketing for service professionals.<br /> <br /> Learn why direct mail is not dead and how it blends with social media. Rhonda talks marketing ROI, the tactics behind newsletters and why we are fighting clutter every day. <br /> <br /> She says a newsletter is a platform to talk to your customer and help you stand out among the 6,000 advertising messages we are bombarded with every day.                                          RR 236: Bob Cooper – Elite WorldwideRR 236: Bob Cooper – Elite WorldwideBob Cooper has functioned as a business developer, owner and operator of some of the most successful auto repair shops in North America. Since then, he has become the founder and president of Elite, an international company that specializes in supporting those in the auto service industry.

                                          Bob has been nominated for entry into “Who’s Who in American Business”. He is a member of the prestigious National Speakers Association and is one of the nation’s leading authorities on both personal and career success.

                                          In addition to lending his expertise to automotive industry training and coaching, he has also spoken worldwide to many Fortune 500 companies, private banking groups, school districts, the United States Army and to some of the wealthiest people on earth.

                                          In this episode Bob Cooper shares his wisdom and secrets and principals of success. Here is a high-level summary:

                                          • Set Goals that take your breath away; long term goals that will really inspire you.
                                            • Set one big personal and one big business goal.

                                          • Surround yourself with extraordinary people.
                                            • You can never get there on your own.

                                          • Never forget the importance of people.
                                            • Keep their heart.

                                          • Never compromise your ethics.
                                            • John Maxwell’s book ‘Ethics 101’

                                          • Never compromise your word.
                                            • Be careful on your promises. You must deliver.


                                          Bonus: Job description of shop owner:

                                          • Set the goals of the company.
                                          • Create a plan.
                                          • Hire extraordinary people.
                                          • Bring out the best in the people who work for you.
                                          • Ensure the success of the company. Create a we attitude.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Bob Cooper has functioned as a business developer, owner and operator of some of the most successful auto repair shops in North America. Since then, he has become the founder and president of Elite, an international company that specializes in supporting those in the auto service industry.

                                          Bob has been nominated for entry into “Who’s Who in American Business”. He is a member of the prestigious National Speakers Association and is one of the nation’s leading authorities on both personal and career success.

                                          In addition to lending his expertise to automotive industry training and coaching, he has also spoken worldwide to many Fortune 500 companies, private banking groups, school districts, the United States Army and to some of the wealthiest people on earth.

                                          In this episode Bob Cooper shares his wisdom and secrets and principals of success. Here is a high-level summary:

                                          • Set Goals that take your breath away; long term goals that will really inspire you.
                                            • Set one big personal and one big business goal.

                                          • Surround yourself with extraordinary people.
                                            • You can never get there on your own.

                                          • Never forget the importance of people.
                                            • Keep their heart.

                                          • Never compromise your ethics.
                                            • John Maxwell’s book ‘Ethics 101’

                                          • Never compromise your word.
                                            • Be careful on your promises. You must deliver.


                                          Bonus: Job description of shop owner:

                                          • Set the goals of the company.
                                          • Create a plan.
                                          • Hire extraordinary people.
                                          • Bring out the best in the people who work for you.
                                          • Ensure the success of the company. Create a we attitude.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=8838Fri, 30 Jun 2017 03:25:23 -040050:23falsefullDo You Know Why the Success of your Business is Dependent on Setting Huge Long-Term Goals?<br /> <br /> Bob Cooper, President of Elite Worldwide share his five principles of success. He explains why having BIG goals is important to personal and business success. Bob has brought his expertise to the automotive industry as a trainer and a coach. He has also spoken worldwide to many Fortune 500 companies, private banking groups, school districts, the United States Army.<br /> <br /> Bob gets into the details on his five principles and offers a special bonus; the CEO’s job description.                                          RR 235: Tom Piippo from Tri-County MotorsRR 235: Tom Piippo from Tri-County MotorsTom Piippo was raised in Rudyard, MI where he still lives.He and his wife Kris have owned Tri-County Motors for the last 39 years. Rudyard is a small town; the Post Office boasts 491 customers.

                                          Where it all started.
                                          Tom started collecting hand tools when he was 10 years old and was fascinated with taking apart the family lawnmower. His mother would scold him to have it put back together before his father came home… it usually worked when he was done with it. In high school, Tom dreamed of a career in auto repair, and maybe someday of running his own shop.  His father always told him “Love what you do and you’ll never work a day in your life”.  He says. “I really don’t feel I’ve “worked” very many days!”

                                          Post Secondary.
                                          Tom graduated from Ferris State (College) in 1975 with a degree in Automotive Service technology.

                                          ASE.
                                          In 1975, Tom took and passed all 8 NIASE (National Institute of Automotive Service Excellence (ASE)) certification tests. He became a Certified Master Automotive Technician and has since added ASE Certified Master Heavy Truck Technician, L1, L2 Advanced Engine Performance, Certified Parts Specialist, and Certified Service Writer. All his certifications are current.

                                          Honors.
                                          Tom was chosen as a NAPA/ASE Tech of the Year finalist in 1994, but was not a National winner. However, in 1999, he was honored as the Snap-On/ASE Technician of the Year and was honored in Scottsdale, AZ, with his family at the ASE annual awards banquet.

                                          In 2005, Tom was chosen to receive a national award, the ASA (Automotive Service Association)/ASE Tech of the Year, and traveled to Las Vegas to accept the award. Again, in November 2009 Tom was honored as the Snap-On/ASE Tech of the Year Award.

                                          In 2004, Tom was honored as the Auto-Value group’s “Top Gun” Technician of the year. This regional event accepted automotive technicians from all of Michigan as well as several surrounding states. He went on to receive top honors again in 2006 and 2008.

                                          In 2017, Tom received the ASA’s Alpha Award, recognizing an ASA Mechanical Division member for his or her generous and far-reaching contributions to the automotive service industry. This is a top honor given to one individual nationally and is voted on by his peers.

                                          Supporting Education.
                                          Tom served on a committee to certify the Sault High School Automotive program with NATEF, a certification needed for state funding. He also served on a committee several times with ASE writing new certification test questions & reviewing current test formats.

                                          The Big Move.
                                          In 1977, he married Kristine and they opened Tri-County Motors in 1978; as Tom says, “He was 21 years old, too young to know any better.”

                                          Community.
                                          Tom has been active as a Cub Scout leader, Scoutmaster, Lions Club past president and currently serves on the local Community Foundation as Vice President. Tom was board of director for ASA Michigan. He also served on the Mechanical Operations Committee for both ASA Michigan and ASA National.

                                          He is president of the local Business Development Group. Tom taught Auto Repair for Community Schools adult education.

                                          Family.
                                          Tom has been married for 39 years and has two children, Tim & Becca. He and Kris also have seven grandchildren.

                                          The Business.
                                          Tri-County Motors is equipped to handle most anything that rolls in the door, from Alpha’s to Windrowers. Tom and Kris instill a caring, learning culture within the business. Employee’s know that training is mandatory when they are hired. Attending all local training events is required along with most major state and national training events.

                                          Training.
                                          The team takes a long lunch hour every Wednesday for training. Tom supply’s lunch, holds a shop meeting along with an hour for some video training. While collecting training material for years, Tom found that no one wanted to take the time at home to watch it (he really can’t blame them). So now the team watches the training at work while enjoying lunch.

                                          Conditioning.
                                          When Tom’s children were in high school sports, he realized that his physical prowess was not what it used to be. He began running, biking, swimming and skiing for fitness and soon began competing in local events. Tom found that he excelled in triathlon and has since completed more than 100 triathlons and 5 Iron-man distance events (2.4-mile swim, 112-mile bike, 26.4 mile run).  His best finishing time was 10 hours, 45 minutes.

                                          Stress Relief.
                                          Kris and Tom enjoy traveling, camping, and hiking. They collect and drive interesting cars. They have 4 Ford Mustangs in the garage, from 1964 to 2005, and an Austin Healey inspired roadster that he built from the wheels up.

                                          Key Talking points:

                                          • Recently hired a service adviser from outside the industry
                                          • He’s driven to be the top, the best, at what he does. He did it via education and information.
                                          • They practice cost control and keep a critical eye on ‘Creep’; those small incremental additions you pay vendors.
                                          • The power of networking
                                          • He is growing his own technician. Learn where he found his latest technician hire.
                                          • ASA member
                                          • DVI implemented.
                                          • Lot of talk about getting into business but no one is telling Tom how to get out of business.

                                          Tri-County Motors Website

                                          Shop Profile

                                          Years in industry: 45
                                          Years in business ownership: 39
                                          Number of technicians: 4
                                          Number of lifts: 4
                                          Number of bay: 7
                                          Days open: Monday – Thursday
                                          Annual estimated volume: $650K
                                          Technician training hours per year: 75
                                          Service adviser training hours per year: 75
                                          Leader Led % / Lunch & Learn %: 34-66
                                          Something unuqie: We foster a learning community in our shop. Wednesdays are lunch and trianing day. We provide lunch and 1.5 hours of training for our techs and service adviser.
                                          Industry involvement: ASA, ASE
                                          Special Certificctions: ASA Master Auto, Master Truck, L1, L2, C1, P1
                                          Special Accreditation's: AMAM
                                          SMS: NAPA Tracs
                                          DVI: Autovitals
                                          Marketing Software: DemandForce
                                          Website provider: Autoshop Solutions
                                          Supplier marketing program: NAPA Auto Care
                                          Hybrid repairs: Yes

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at Tri-County Motors Website

                                          Shop Profile

                                          Years in industry: 45
                                          Years in business ownership: 39
                                          Number of technicians: 4
                                          Number of lifts: 4
                                          Number of bay: 7
                                          Days open: Monday – Thursday
                                          Annual estimated volume: $650K
                                          Technician training hours per year: 75
                                          Service adviser training hours per year: 75
                                          Leader Led % / Lunch & Learn %: 34-66
                                          Something unuqie: We foster a learning community in our shop. Wednesdays are lunch and trianing day. We provide lunch and 1.5 hours of training for our techs and service adviser.
                                          Industry involvement: ASA, ASE
                                          Special Certificctions: ASA Master Auto, Master Truck, L1, L2, C1, P1
                                          Special Accreditation's: AMAM
                                          SMS: NAPA Tracs
                                          DVI: Autovitals
                                          Marketing Software: DemandForce
                                          Website provider: Autoshop Solutions
                                          Supplier marketing program: NAPA Auto Care
                                          Hybrid repairs: Yes

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>https://remarkableresults.biz/?p=8795Tue, 27 Jun 2017 03:00:41 -040033:53falsefullWhere does a three time ASE Technician of the Year and shop owner find a new technician?<br /> <br /> Tom Piippo a three-time recognized ASE Technician of the Year needed to find a new technician. He decided to grow his own and found a candidate in a most interesting place. Also listen to Tom share his story of remarkable results over the last 39 years operating in a small town of 491 households in northern Michigan.<br /> <br /> Tom was recently honored by ASA as their 2017 Alpha award winner for his generous and far-reaching contributions to the automotive service industry.RR 234: Vic Tarasik – Major Accounts Director at RLORR 234: Vic Tarasik – Major Accounts Director at RLOAfter nearly 30 years of successfully operating Vic’s Precision Automotive, a fourteen bay automotive repair facility located in The Woodlands, TX, Vic Tarasik sold his beloved shop. He remains in the industry he loves.

                                          Vic is currently the Major Accounts Director with RLO Training. Public speaking, business management, finance and leadership skills are some talents he  acquired as a service professional that make this position perfect for him. He was a member of RLO Training’s Bottom-Line Impact Group and was twice awarded the Member Excellence Award for being the top shop in his group.

                                          Like many in the auto care industry, Vic took an interest in all things mechanical at a young age. He worked on a variety of vehicles for friends and family. His interests grew into racing at local drag strips driving his 55 Chevy, which he still owns.

                                          In 1986 he returned to his roots and launched Vic’s Precision Automotive from his two-car garage. The heart of Vic’s Precision Automotive was galvanized for Vic as a boy; he watched his single mom struggle with service providers over the years. When he opened his shop, he was determined to make it a place where female customers felt comfortable.

                                          Vic remains involved with his community. He is a recipient of The Montgomery County Small Business of the Year; he serves on the Advisory Council of Spring High & Lone Star College. He currently serves on the Board of Directors at Greater Conroe Chamber of Commerce and the Board of Directors of Leadership Montgomery County.

                                          Nationally, Vic is very involved in the Auto Care industry. He served as the Chairman of the AutoCare Association’s Car Care Professionals Network (CCPN) and served on the Auto Care Association Show Committee for AAPEX, the largest automotive event in the US. He currently serves on the Government Affair committee for the Auto Care Association.

                                          His interests include photography, classic cars, contributing author to Shop Owner magazine and traveling with his spouse. A strong spiritual life is extremely important to him and he has been a member of the Ark Church since 1996.

                                          Vic currently resides in Conroe, TX with his wife, Marlene.

                                          Talking Points:

                                          • Knew what a 9/16” wrench was but had no understanding of gross margin.
                                          • Service professionals must have a business coach ‘on staff.’ That person is your least expensive team member.
                                          • When he joined his 20 group it was a big eye opener and he learned what he didn’t know. A community of shop owners willing to help.
                                          • He was willing to learn. His biggest strength.
                                          • Owned his shop for 29 ½ years that was on two acres.
                                          • You’re going to sell your business at one point in your life.
                                          • He was told that he needed to own his real-estate. That paid off for him.
                                          • Life Lessons:
                                            • Get Training. Especially business training.
                                              • He joined Toastmaster to be a better public speaker.
                                                • Speak to your local community on our industry. Subjects like safety systems and data.


                                            • Know when to ask for help.
                                              • A business coach will not ask you to change everything.
                                              • They will offer suggestions. You make the final decisions.

                                            • Bring someone with you on your journey.
                                              • Get a mentor or mentee.
                                                • Another shop owner or a competitor.


                                            • It is a journey, not a sprint.
                                              • You’re an overnight success; thirty years in the making.
                                              • Great to have a great spouse to bounce stuff off.
                                              • You need a good support team.
                                                • Helps you stay out of the ditch because you asked for help.
                                                • Life begins at the edge of your comfort zone.


                                            • Give back along the way
                                              • Get involved and be engaged in a cause.



                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          After nearly 30 years of successfully operating Vic’s Precision Automotive, a fourteen bay automotive repair facility located in The Woodlands, TX, Vic Tarasik sold his beloved shop. He remains in the industry he loves.

                                          Vic is currently the Major Accounts Director with RLO Training. Public speaking, business management, finance and leadership skills are some talents he  acquired as a service professional that make this position perfect for him. He was a member of RLO Training’s Bottom-Line Impact Group and was twice awarded the Member Excellence Award for being the top shop in his group.

                                          Like many in the auto care industry, Vic took an interest in all things mechanical at a young age. He worked on a variety of vehicles for friends and family. His interests grew into racing at local drag strips driving his 55 Chevy, which he still owns.

                                          In 1986 he returned to his roots and launched Vic’s Precision Automotive from his two-car garage. The heart of Vic’s Precision Automotive was galvanized for Vic as a boy; he watched his single mom struggle with service providers over the years. When he opened his shop, he was determined to make it a place where female customers felt comfortable.

                                          Vic remains involved with his community. He is a recipient of The Montgomery County Small Business of the Year; he serves on the Advisory Council of Spring High & Lone Star College. He currently serves on the Board of Directors at Greater Conroe Chamber of Commerce and the Board of Directors of Leadership Montgomery County.

                                          Nationally, Vic is very involved in the Auto Care industry. He served as the Chairman of the AutoCare Association’s Car Care Professionals Network (CCPN) and served on the Auto Care Association Show Committee for AAPEX, the largest automotive event in the US. He currently serves on the Government Affair committee for the Auto Care Association.

                                          His interests include photography, classic cars, contributing author to Shop Owner magazine and traveling with his spouse. A strong spiritual life is extremely important to him and he has been a member of the Ark Church since 1996.

                                          Vic currently resides in Conroe, TX with his wife, Marlene.

                                          Talking Points:

                                          • Knew what a 9/16” wrench was but had no understanding of gross margin.
                                          • Service professionals must have a business coach ‘on staff.’ That person is your least expensive team member.
                                          • When he joined his 20 group it was a big eye opener and he learned what he didn’t know. A community of shop owners willing to help.
                                          • He was willing to learn. His biggest strength.
                                          • Owned his shop for 29 ½ years that was on two acres.
                                          • You’re going to sell your business at one point in your life.
                                          • He was told that he needed to own his real-estate. That paid off for him.
                                          • Life Lessons:
                                            • Get Training. Especially business training.
                                              • He joined Toastmaster to be a better public speaker.
                                                • Speak to your local community on our industry. Subjects like safety systems and data.


                                            • Know when to ask for help.
                                              • A business coach will not ask you to change everything.
                                              • They will offer suggestions. You make the final decisions.

                                            • Bring someone with you on your journey.
                                              • Get a mentor or mentee.
                                                • Another shop owner or a competitor.


                                            • It is a journey, not a sprint.
                                              • You’re an overnight success; thirty years in the making.
                                              • Great to have a great spouse to bounce stuff off.
                                              • You need a good support team.
                                                • Helps you stay out of the ditch because you asked for help.
                                                • Life begins at the edge of your comfort zone.


                                            • Give back along the way
                                              • Get involved and be engaged in a cause.



                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=8785Fri, 23 Jun 2017 03:00:34 -040046:32falsefullWhat is your next calling? What are your plans after you sell your business?<br /> <br /> After nearly 30 years of successfully operating Vic’s Precision Automotive, a fourteen-bay automotive repair facility located in The Woodlands, TX, Vic Tarasik sold his beloved shop, however, he remains active in the industry he loves.<br /> <br /> In the interview Vic’s shares the typical challenges a passionate technician goes through in learning how to run a good business. Vic goes over five of his ten Life’s Lessons; things he learned along the way that molded him as an entrepreneur. He tells us what he is doing today that continues to bring value to the industry.                                          RR 233: Brian Weeks from atc AutoCenterRR 233: Brian Weeks from atc AutoCenterBrian Weeks is a third generation shop owner that teamed up with his brother Chris in 1999 and bought the family transmission business that was owned by his father and two uncles. Brian and Chris transformed the business into a full service automotive business with two locations.

                                          Growing up in the family business allowed him to gain valuable experience at a very young age.  At the age of 12 he worked on his first customers car for his dad.  This experience led to building manual transmissions by the age of 14.

                                          Chris & Brian Weeks

                                          Racing has always been his true passion and was the reason for seeking an engineering degree.  Brian graduated in 1996 from Southern Polytechnic State University with a Bachelor’s degree in Mechanical Engineering and Technology. He says that the degree continues to pay dividends as vehicle technology advances  at a rapid pace.

                                          Brian and Chris implemented a re-man transmission program in 2004 that allowed them to back away from the bench; building transmissions. This allowed them to concentrate on business growth.

                                          A big move for the business was to re-brand in 2010 from Augusta Transmission Clinic to atc AutoCenter. This allowed Brian and Chris to expand the business to more than just transmissions. Now as a full service repair center they opened their second location in September 2015.

                                          They spent two years on the Jasper Advisory Council in 2012-2013 and was awarded Jasper Engines Top 100 independent shops the past three years. atc AutoCenter was also honored with the Elite Worldwide Ethics award in 2016.

                                          Their second location turned $1MM in sales the first year it opened

                                          Interview highlights:

                                          • Brian grew up with racing at a very early age. His dream was to be a race car driver.
                                          • Once Brian and his brother stopped building transmissions (stepped away from the ‘bench’) they could consider growth and scaling the business.
                                          • They committed to a major ‘re-branding’ strategy for the business because of their desire to grow and include repair in their business model (Augusta Transmission Clinic was too focused on just transmission work)
                                          • Rebranded the business with a new company name and logo. Brian takes us through the process of the selection of their new logo as a new representation of the business going forward.
                                          • He is quick to point out that a ‘true brand’ is how you live your life through your business. You need a true identity that includes a strong culture.
                                          • Created their ideal customer; their ‘Avatar’.
                                          • This industry gets a bad rap from a very few. And the many good shops suffer the consequences from it.
                                          • Brian talks about their mission statement and their ‘Why’.
                                          • They worked at setting themselves apart to be different as an automotive service business.
                                          • Those that are willing to make mistakes are the ones who are successful.
                                          • The tech shortage is real, but they are out there. You must know where to look and ask the right questions. Word of mouth. Turn over every stone.
                                          • Two of their service advisers came from the golf/hospitality industry and one was hired from the restaurant business.
                                          • They now employ an outside sales rep that is going to trade schools and high schools. They are talking up the trades. The position is about building the customer experience and being known and engaged in the community.
                                          • In college Brian would have paid more attention to sociology and psychology because we are in the people business.
                                          • Their second shop did $1MM in its first year of operation.

                                          atc AutoCenter Profile

                                          Years in industry: 31
                                          Years in business ownership: 17
                                          Locations: 2
                                          Number of technicians: 10
                                          Number of lifts: 20
                                          Total number of bays: 22
                                          Days open: Monday – Friday
                                          Annual estimated volume: $2.5MM
                                          Repair vs Maintenance: 65% / 35%
                                          Technician training hours per year: 25
                                          Service adviser training hours per year: 20
                                          Specialty: Transmissions but perform service and repairs for all make and model vehicles
                                          Associations: ATRA
                                          SMS: Mitchell Enterprise
                                          DVI: AutoServe 1
                                          First cal supplier: NAPA
                                          Hybrid Repair: Yes
                                          Business coach: Elite Worldwide
                                          Local community/philanthropy: Chamber of Commerce

                                          atc AutoCenter website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Brian Weeks is a third generation shop owner that teamed up with his brother Chris in 1999 and bought the family transmission business that was owned by his father and two uncles. Brian and Chris transformed the business into a full service automotive business with two locations.

                                          Growing up in the family business allowed him to gain valuable experience at a very young age.  At the age of 12 he worked on his first customers car for his dad.  This experience led to building manual transmissions by the age of 14.

                                          Chris & Brian Weeks

                                          Racing has always been his true passion and was the reason for seeking an engineering degree.  Brian graduated in 1996 from Southern Polytechnic State University with a Bachelor’s degree in Mechanical Engineering and Technology. He says that the degree continues to pay dividends as vehicle technology advances  at a rapid pace.

                                          Brian and Chris implemented a re-man transmission program in 2004 that allowed them to back away from the bench; building transmissions. This allowed them to concentrate on business growth.

                                          A big move for the business was to re-brand in 2010 from Augusta Transmission Clinic to atc AutoCenter. This allowed Brian and Chris to expand the business to more than just transmissions. Now as a full service repair center they opened their second location in September 2015.

                                          They spent two years on the Jasper Advisory Council in 2012-2013 and was awarded Jasper Engines Top 100 independent shops the past three years. atc AutoCenter was also honored with the Elite Worldwide Ethics award in 2016.

                                          Their second location turned $1MM in sales the first year it opened

                                          Interview highlights:

                                          • Brian grew up with racing at a very early age. His dream was to be a race car driver.
                                          • Once Brian and his brother stopped building transmissions (stepped away from the ‘bench’) they could consider growth and scaling the business.
                                          • They committed to a major ‘re-branding’ strategy for the business because of their desire to grow and include repair in their business model (Augusta Transmission Clinic was too focused on just transmission work)
                                          • Rebranded the business with a new company name and logo. Brian takes us through the process of the selection of their new logo as a new representation of the business going forward.
                                          • He is quick to point out that a ‘true brand’ is how you live your life through your business. You need a true identity that includes a strong culture.
                                          • Created their ideal customer; their ‘Avatar’.
                                          • This industry gets a bad rap from a very few. And the many good shops suffer the consequences from it.
                                          • Brian talks about their mission statement and their ‘Why’.
                                          • They worked at setting themselves apart to be different as an automotive service business.
                                          • Those that are willing to make mistakes are the ones who are successful.
                                          • The tech shortage is real, but they are out there. You must know where to look and ask the right questions. Word of mouth. Turn over every stone.
                                          • Two of their service advisers came from the golf/hospitality industry and one was hired from the restaurant business.
                                          • They now employ an outside sales rep that is going to trade schools and high schools. They are talking up the trades. The position is about building the customer experience and being known and engaged in the community.
                                          • In college Brian would have paid more attention to sociology and psychology because we are in the people business.
                                          • Their second shop did $1MM in its first year of operation.

                                          atc AutoCenter Profile

                                          Years in industry: 31
                                          Years in business ownership: 17
                                          Locations: 2
                                          Number of technicians: 10
                                          Number of lifts: 20
                                          Total number of bays: 22
                                          Days open: Monday – Friday
                                          Annual estimated volume: $2.5MM
                                          Repair vs Maintenance: 65% / 35%
                                          Technician training hours per year: 25
                                          Service adviser training hours per year: 20
                                          Specialty: Transmissions but perform service and repairs for all make and model vehicles
                                          Associations: ATRA
                                          SMS: Mitchell Enterprise
                                          DVI: AutoServe 1
                                          First cal supplier: NAPA
                                          Hybrid Repair: Yes
                                          Business coach: Elite Worldwide
                                          Local community/philanthropy: Chamber of Commerce

                                          atc AutoCenter website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=8774Tue, 20 Jun 2017 03:00:55 -040052:44falsefullHow can a Re-Branding Strategy Create a Total Make-Over for this Family Business and Prepare for Market Growth.<br /> <br /> Brian Weeks and his brother Chris from atc AutoCenter in Augusta, GA bought out their Dad in 1999 and worked hard in the family transmission business. Their story is typical until they both realized that their current business model was under stress. They needed to make changes to allow them to grow and meet market demands.<br /> <br /> Brian shares the re-branding story, and how he and his brother made the bold moves to work on their business instead of in it.                                          RR 232: Dennis McCarron – On SalesRR 232: Dennis McCarron – On SalesDennis McCarron, formerly Bridgestone’s National Management Instructor, joined Dealer Strategic Planning, Inc. (DSP) as a group facilitator and is now Executive Director.  This is Dennis’s second appearance on the podcast.

                                          He passionately studies behavior analysis and teaches sales. His experience includes 8 years managing retail stores for Bridgestone and 10 years designing, instructing and facilitating Bridgestone’s management courses.  This development training covered the company’s 2,200 retail locations.

                                          I asked Dennis to come back in part two to share his sales philosophy. The talking points below will outline all the great wisdom that Dennis shared. He stresses technique over style. Listen to Dennis’s previous episodes HERE.

                                          Talking points:

                                          • The person who controls the sales process is the listener.
                                          • He actually learned something in college he could apply in the business world.
                                          • Technique over style is the key to being a great sales person.
                                          • The Hero Syndrome.
                                          • When the customer talks, you are learning.
                                          • When the salesperson talks you are talking about what you already know.
                                          • Figure out how you learn, not how you teach it.
                                          • Our industry is called a ‘Push Product – Negative Sales Environment’
                                          • Only one pull product in the industry- Michelin or possibly Mobil 1 or Quaker.
                                          • Our customer doesn’t come in wanting to buy something.
                                          • If you can sell in the automotive world, you will be a rock star at retail stores like Best Buy or Ikea.
                                          • Most customers start out as suspicious. We need to move them into a prospect.
                                          • Our goal is to move the customer to be a potential buyer.
                                          • We need to get our ‘Buyer’ to say yes to recommendations.
                                          • A ‘Loyal Customer’ is when they come back again.
                                          • Customers will drive by a dozen competitors to go to your place even if they have a minimal relationship. That is the importance of relationships
                                          • It is not about your ability to sell but how skilled you are to present the solutions.
                                          • You’ve got to expand your skill set. You can’t be selling like you were in the eighties. The millennials are becoming your biggest customer base. They are more educated than ever before.
                                          • Sales people that satisfy needs listen until they get the whole customer story.
                                          • “You cannot warm up hostility”; read people so you understand their situation.
                                          • When you get a NO it means:
                                            • I don’t understand.
                                            • I don’t have proof of what you said.
                                            • I don’t have the need based on time and money.
                                            • I don’t see the value.

                                          • Lifetime value of a customer’s family business over 15 years is $100K
                                          • If you present a product to a customer that solves three of their needs the probability is high to close.
                                          • When do you offer financing?
                                          • A very simple approach: Just present what the customer said they wanted.

                                          DSP Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Dennis McCarron, formerly Bridgestone’s National Management Instructor, joined Dealer Strategic Planning, Inc. (DSP) as a group facilitator and is now Executive Director.  This is Dennis’s second appearance on the podcast.

                                          He passionately studies behavior analysis and teaches sales. His experience includes 8 years managing retail stores for Bridgestone and 10 years designing, instructing and facilitating Bridgestone’s management courses.  This development training covered the company’s 2,200 retail locations.

                                          I asked Dennis to come back in part two to share his sales philosophy. The talking points below will outline all the great wisdom that Dennis shared. He stresses technique over style. Listen to Dennis’s previous episodes HERE.

                                          Talking points:

                                          • The person who controls the sales process is the listener.
                                          • He actually learned something in college he could apply in the business world.
                                          • Technique over style is the key to being a great sales person.
                                          • The Hero Syndrome.
                                          • When the customer talks, you are learning.
                                          • When the salesperson talks you are talking about what you already know.
                                          • Figure out how you learn, not how you teach it.
                                          • Our industry is called a ‘Push Product – Negative Sales Environment’
                                          • Only one pull product in the industry- Michelin or possibly Mobil 1 or Quaker.
                                          • Our customer doesn’t come in wanting to buy something.
                                          • If you can sell in the automotive world, you will be a rock star at retail stores like Best Buy or Ikea.
                                          • Most customers start out as suspicious. We need to move them into a prospect.
                                          • Our goal is to move the customer to be a potential buyer.
                                          • We need to get our ‘Buyer’ to say yes to recommendations.
                                          • A ‘Loyal Customer’ is when they come back again.
                                          • Customers will drive by a dozen competitors to go to your place even if they have a minimal relationship. That is the importance of relationships
                                          • It is not about your ability to sell but how skilled you are to present the solutions.
                                          • You’ve got to expand your skill set. You can’t be selling like you were in the eighties. The millennials are becoming your biggest customer base. They are more educated than ever before.
                                          • Sales people that satisfy needs listen until they get the whole customer story.
                                          • “You cannot warm up hostility”; read people so you understand their situation.
                                          • When you get a NO it means:
                                            • I don’t understand.
                                            • I don’t have proof of what you said.
                                            • I don’t have the need based on time and money.
                                            • I don’t see the value.

                                          • Lifetime value of a customer’s family business over 15 years is $100K
                                          • If you present a product to a customer that solves three of their needs the probability is high to close.
                                          • When do you offer financing?
                                          • A very simple approach: Just present what the customer said they wanted.

                                          DSP Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7407Fri, 16 Jun 2017 05:00:09 -040051:53falsefullDo You Have the Technique to Close More Sales?<br />  <br /> If you sell service or tires Dennis McCarron says, “The person who controls the sales process is the listener.” Dennis brings his passion for behavior analysis to this episode that can be titled the 'Psychology of a Sale'. You will learn a formula to improve your selling technique.<br />  <br /> Our customer doesn’t come in wanting to buy something.  It is not about your ability to sell but how skilled you are to present the solutions. If you present a product to a customer that solves three of their needs the probability is high to close.<br /> <br /> All aftermarket organizations are sales organizations. Dennis brings a great perspective to appreciate the sales technique. This is Dennis's second appearance on the podcast.                                          RR 231: Tony Tatich from TMT Complete Auto Service CenterRR 231: Tony Tatich from TMT Complete Auto Service CenterTMT Complete Auto Service Center was started in March of 1984 by Mike and Serena Tatich in Bremen, IN. Bremen is a small town of 4,600 people with 2 stoplights. The shop has undergone many evolutions since its tiny beginning as a tire store and body shop.

                                          Tony Tatich, general manager, has been involved in the shop since a young boy (age of 9 to be exact). Tony’s growth into the family business started by sweeping shop floors and washing cars, to performing light mechanical duties, service advising, and now into general management. He is second generation family.

                                          The shop has evolved into a state of the art facility that has recently under gone a major renovation project in 2016 including total shop and front office renovations.

                                          They have a very strong business culture focused on the strength of their people. TMT invests heavily in training for its people because without great trained people there is no TMT Family.  Tony shares TMT’s passion that Customer Experience is #1. They are always willing to help people whether it be clients, co-workers, or fellow industry professionals.

                                          An untypical millennial Tony brings a youthful exuberance to TMT Automotive. Tony has spent many years being groomed by his dad Mike to become the General Manager and an exceptional Service Adviser.

                                          Neither Tony or his dad were technicians to start and yet they have a great business. They are working on a succession plan as Tony’s dad is now working four days and is not involved in the day to day.

                                          Talking points:

                                          • Tony’s biggest strength is communication.
                                          • Weekly meeting with his dad where they talk about wins and loses along with plans of the week.
                                          • He works to surround himself with smarter people than himself.
                                          • If you do not implement you just wasted money on training and twenty group ideas.
                                            • 400-600 percent Rule: Make a list of 4-6 items that you will implement 100% within 30 days.

                                          • Business can become stale and the young generation can re-invigorate.
                                          • If there were no millennials would we have Digital Vehicle Inspections?
                                          • They wash customer cars. No one ever says, ‘What a great brake job’, but they do say ‘Thanks for washing my car.’
                                          • One mistake . He tried to go paperless at the same time DVI. He paused and then re-started and has been there for over a year.
                                          • You must reply to every customer review personally.
                                          • He does not like replying to a Facebook review because you can get drawn into a conversation you don’t want to have on-line.
                                          • TMT has six loaner cars because of his rural setting.
                                          • He has leased a hybrid vehicle for a loaner and will be involved with Hybrid repair. Those customers are maintenance and green conscious.
                                            • He sent out a marketing piece on Hybrids and got paid back in spades.

                                          • He credits his team for the success of the business.
                                          • Their business culture is strong and it was recently challenged with having to accept the resignation from a top producer. He recognized an improvement in culture with the new replacement. It was long overdue.

                                          Years in industry: 9
                                          Title: General Manager
                                          Business Started By: Tony's Dad and Mom, Mike and Serena Tatich  in 1984
                                          Number of technicians: 3
                                          Number of service advisers: 2
                                          Number of lifts: 5
                                          Number of bays: 7
                                          Days open: Mon – Fri
                                          SMS: Mitchell
                                          DVI: Bolt On Technology
                                          Industry involvement: ASA
                                          First Call Supplier: NAPA
                                          Hybrid Repairs: Yes
                                          Working on a succession plan?: Yes
                                          Trainer/Coach: Repair Shop Coach, Elite, Shop Fix Academy
                                          Philanthropy: Chamber of Commerce, Kiwanis

                                          TMT Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          TMT Complete Auto Service Center was started in March of 1984 by Mike and Serena Tatich in Bremen, IN. Bremen is a small town of 4,600 people with 2 stoplights. The shop has undergone many evolutions since its tiny beginning as a tire store and body shop.

                                          Tony Tatich, general manager, has been involved in the shop since a young boy (age of 9 to be exact). Tony’s growth into the family business started by sweeping shop floors and washing cars, to performing light mechanical duties, service advising, and now into general management. He is second generation family.

                                          The shop has evolved into a state of the art facility that has recently under gone a major renovation project in 2016 including total shop and front office renovations.

                                          They have a very strong business culture focused on the strength of their people. TMT invests heavily in training for its people because without great trained people there is no TMT Family.  Tony shares TMT’s passion that Customer Experience is #1. They are always willing to help people whether it be clients, co-workers, or fellow industry professionals.

                                          An untypical millennial Tony brings a youthful exuberance to TMT Automotive. Tony has spent many years being groomed by his dad Mike to become the General Manager and an exceptional Service Adviser.

                                          Neither Tony or his dad were technicians to start and yet they have a great business. They are working on a succession plan as Tony’s dad is now working four days and is not involved in the day to day.

                                          Talking points:

                                          • Tony’s biggest strength is communication.
                                          • Weekly meeting with his dad where they talk about wins and loses along with plans of the week.
                                          • He works to surround himself with smarter people than himself.
                                          • If you do not implement you just wasted money on training and twenty group ideas.
                                            • 400-600 percent Rule: Make a list of 4-6 items that you will implement 100% within 30 days.

                                          • Business can become stale and the young generation can re-invigorate.
                                          • If there were no millennials would we have Digital Vehicle Inspections?
                                          • They wash customer cars. No one ever says, ‘What a great brake job’, but they do say ‘Thanks for washing my car.’
                                          • One mistake . He tried to go paperless at the same time DVI. He paused and then re-started and has been there for over a year.
                                          • You must reply to every customer review personally.
                                          • He does not like replying to a Facebook review because you can get drawn into a conversation you don’t want to have on-line.
                                          • TMT has six loaner cars because of his rural setting.
                                          • He has leased a hybrid vehicle for a loaner and will be involved with Hybrid repair. Those customers are maintenance and green conscious.
                                            • He sent out a marketing piece on Hybrids and got paid back in spades.

                                          • He credits his team for the success of the business.
                                          • Their business culture is strong and it was recently challenged with having to accept the resignation from a top producer. He recognized an improvement in culture with the new replacement. It was long overdue.

                                          Years in industry: 9
                                          Title: General Manager
                                          Business Started By: Tony's Dad and Mom, Mike and Serena Tatich  in 1984
                                          Number of technicians: 3
                                          Number of service advisers: 2
                                          Number of lifts: 5
                                          Number of bays: 7
                                          Days open: Mon – Fri
                                          SMS: Mitchell
                                          DVI: Bolt On Technology
                                          Industry involvement: ASA
                                          First Call Supplier: NAPA
                                          Hybrid Repairs: Yes
                                          Working on a succession plan?: Yes
                                          Trainer/Coach: Repair Shop Coach, Elite, Shop Fix Academy
                                          Philanthropy: Chamber of Commerce, Kiwanis

                                          TMT Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7386Tue, 13 Jun 2017 03:00:43 -040037:56falsefullHow do you integrate a second-generation millennial into a succession plan? <br /> <br /> Tony Tatich from TMT Complete Auto Service Center in Bremen, IN shares his view on the family business and the aftermarket from a millennials point of view.<br /> <br /> Hear Tony talk about his Dad, the business, the industry and the future. It is a big business in a very small town.<br /> <br /> He’s doing a lot of things right. See how many you agree with.                                          RR 230: Technician Round Table Part 2 -Heipp – Landry -FanslowRR 230: Technician Round Table Part 2 -Heipp – Landry -FanslowPictured above Bob Heipp, Peter Landry and Matt Fanslow

                                          If you have not heard Part 1 (206) you can go HERE. Lots of great discussion and a great kickoff to this series. The PANEL:

                                          Peter Landry, Bob Heipp, Matt Fanslow at Vision KC 2017.

                                          Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose drive-ability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                                          Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo and most recently in March 2017.

                                          Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                                          Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes: 122, 146, 200 and 206.

                                          Matt Fanslow and Carm Capriotto

                                          Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                                          Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives of diagnostic testing.  This spurred a quest for learning.

                                          Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences having lead him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview on Remarkable Results Radio in episode 168 and in Round Table Part One in Episode 206.

                                          Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him to form Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area. Hear Peter in round-table Part One 206.

                                          Here are talking points from the show:

                                          • Tech Shortage: Is it competence or just the lack of people?
                                          • The trade consistently devalues itself with $15 oil changes
                                          • Silver bullets.
                                          • Critical thinking.
                                          • Can you get paid to learn while OJT.
                                          • The future of diagnostics.
                                          • Scenario: Money is no object how would you equip a shop and hire the best techs.
                                          • What happens when continual training gets dull?
                                          • Why technicians need to listen to the RRR podcast episodes that features shop owners and business coaches?
                                          • Tech pay. Where is it going.
                                          • Tech equipment investment.
                                          • Flat Rate.
                                          • Are you getting paid to learn?
                                          • The graying of the technician; aging out?
                                          • You need computer skills and personal skills to round out your career.
                                          • Augmented Reality Diagnostics. Possible stepping stone for diagnosticians?
                                          • What would you say to students at career day in high school about choosing our industry?
                                          • Technicians invest in tools and equipment with their own money; therefore may not have a lot of the spoils that their friends have.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Pictured above Bob Heipp, Peter Landry and Matt Fanslow

                                          If you have not heard Part 1 (206) you can go HERE. Lots of great discussion and a great kickoff to this series. The PANEL:

                                          Peter Landry, Bob Heipp, Matt Fanslow at Vision KC 2017.

                                          Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose drive-ability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                                          Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo and most recently in March 2017.

                                          Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                                          Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes: 122, 146, 200 and 206.

                                          Matt Fanslow and Carm Capriotto

                                          Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                                          Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives of diagnostic testing.  This spurred a quest for learning.

                                          Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences having lead him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview on Remarkable Results Radio in episode 168 and in Round Table Part One in Episode 206.

                                          Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him to form Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area. Hear Peter in round-table Part One 206.

                                          Here are talking points from the show:

                                          • Tech Shortage: Is it competence or just the lack of people?
                                          • The trade consistently devalues itself with $15 oil changes
                                          • Silver bullets.
                                          • Critical thinking.
                                          • Can you get paid to learn while OJT.
                                          • The future of diagnostics.
                                          • Scenario: Money is no object how would you equip a shop and hire the best techs.
                                          • What happens when continual training gets dull?
                                          • Why technicians need to listen to the RRR podcast episodes that features shop owners and business coaches?
                                          • Tech pay. Where is it going.
                                          • Tech equipment investment.
                                          • Flat Rate.
                                          • Are you getting paid to learn?
                                          • The graying of the technician; aging out?
                                          • You need computer skills and personal skills to round out your career.
                                          • Augmented Reality Diagnostics. Possible stepping stone for diagnosticians?
                                          • What would you say to students at career day in high school about choosing our industry?
                                          • Technicians invest in tools and equipment with their own money; therefore may not have a lot of the spoils that their friends have.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7336Fri, 09 Jun 2017 03:00:40 -040001:21:27falsefullWhat do Three Diagnosticians think about Silver Bullets, Critical Thinking and the Future of Diagnostics. <br /> <br /> Bob Heipp, Peter Landry and Matt Fanslow, bring a big dose of their passion to the second technician round-table. This discussion generated talk on important and trending topics, that for these working techs, are important. <br /> <br /> In this episode Bob, Peter and Matt expressed their feeling on technician pay, computer skills, augmented reality, and flat rate among others. There are over 20 key talking points. Invest in understanding how these three professional technicians and trainers look at the industry, especially the commitment to perpetual training and for creating a better and sustaining aftermarket.                                          RR 229: Ciara Pegoda – Leadership 2.0 – Part 3RR 229: Ciara Pegoda – Leadership 2.0 – Part 3Third in a three-part series on Leadership 2.0 with Ciara Pegoda, Sales Manager for Dipaco in Reno, NV.

                                          The Series:

                                          Part One: Episode 227

                                          Part Two: Episode 228

                                          Part Three: Episode 229

                                          When I got the idea of doing a three-part series on Leadership 2.0, I spoke to Brian Cruickshank (Episode 075), the Director of the University of the Aftermarket at Northwood University to recommend a recent graduate who would share their personal experience from the course. 

                                          I’m delighted to interview Ciara Pegoda and hear her talk about her experience at Leadership 2.0. She brings a refreshing insider’s view of this Executive level course.

                                          Having been a graduate of this University of the Aftermarket program, when it was called 2010, I felt that a three-part series with a program participant/graduate would interest my listeners and showcase this important industry leadership program.

                                          What is Leadership 2.0:

                                          • The industry’s cornerstone educational program that fosters the development of a new generation of visionary aftermarket executives.
                                          • An intense and intellectually challenging two-week executive development and learning experience deeply rooted in the theoretical and practical application of automotive aftermarket leadership principles.
                                          • Appropriate for any mid-level professional working in any market segment within the motor vehicle aftermarket. Previous attendees have represented manufacturing, retail operations, wholesale distributing, association management, program group management, and yes service professionals.

                                          The service professionals I’ve spoken to that have attended Leadership 2.0 tell me that their understanding of the entire industry was expanded and their respect for the importance of their role in the Auto Care industry was solidified. Lifelong friends from all segments of the industry are formed at Leadership 2.0.

                                          Keep in mind there are two additional episodes that round out the series. Part two Episode 228 discusses the project and Part three, Episode 229 discusses the final week of the course. (See links above)

                                          Ciara Pegoda was the 2016-2017 YANG 2.0 Scholarship recipient and completed the Leadership 2.0 Class through Northwood University. As a member of YANG, AAEC, Auto Care, and Women in Auto Care, she believes in being active in the industry and the community.

                                          Ciara Pegoda is an experienced Sales Manager adept on developing professionals. By focusing on growing their skills and developing their personal brand, Ciara empowers her team to connect with and serve each individual client in order to drive conversion and retention. Ciara’s energetic and hands on approach to management allow her to build trust with her team identifying opportunities for growth – It’s about finding a connection with the real people you’re trying to help, then conveying that message back to them in a way that resonates.

                                          Ciara holds a BS in International Business, with a focus on marketing from the University of Nevada, Reno

                                          Take-A-Ways from this Episode (Part 3):

                                          • Her favorite session was on a survival challenge
                                          • How would you rank your supplies for your survival?
                                          • Individual priority
                                          • Team priority
                                          • Score and rate against the professionals.
                                          • Teams dynamic wins
                                          • She is a better leader because of Leadership 2.0
                                          • Ciara is taking more time to listen and to think.
                                          • The investments in people today is bigger than ever before. Leadership 2.0 is of that caliber for a positive investment in leadership training for company leaders.
                                          • Dynamics of the teams mesh together in week two.
                                          • A case study on a service professionals brought an eye-opener to the challenges of this industry segment. She says, “We need each other. We must all work together.”
                                          • Most complex piece of technology we have is our vehicle and we expect it to be repair in less than one day.
                                          • Ciara discovered that most service professionals started their business as great technicians and not as a seasoned business owner.
                                          • Ethic conversation focused on what is driving good ethics in business today.
                                          • What are your core values? Know them, understand them, hold them in high moral regard.
                                          • Most parts supplier have bigger IT departments than parts departments.
                                          • People want data and if they can’t get it NOW, you are out.
                                          • Ciara’s reasons to the industry for attending Leadership 2.0.
                                          • She earned a scholarship to Leadership 2.0 through YANG the Young Auto Care Network Group.
                                          • Make-up of class includes WD, Jobbers, Manufactures, Collision, Service Professionals.

                                          Leadership 2.0 Website

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          Third in a three-part series on Leadership 2.0 with Ciara Pegoda, Sales Manager for Dipaco in Reno, NV.

                                          The Series:

                                          Part One: Episode 227

                                          Part Two: Episode 228

                                          Part Three: Episode 229

                                          When I got the idea of doing a three-part series on Leadership 2.0, I spoke to Brian Cruickshank (Episode 075), the Director of the University of the Aftermarket at Northwood University to recommend a recent graduate who would share their personal experience from the course. 

                                          I’m delighted to interview Ciara Pegoda and hear her talk about her experience at Leadership 2.0. She brings a refreshing insider’s view of this Executive level course.

                                          Having been a graduate of this University of the Aftermarket program, when it was called 2010, I felt that a three-part series with a program participant/graduate would interest my listeners and showcase this important industry leadership program.

                                          What is Leadership 2.0:

                                          • The industry’s cornerstone educational program that fosters the development of a new generation of visionary aftermarket executives.
                                          • An intense and intellectually challenging two-week executive development and learning experience deeply rooted in the theoretical and practical application of automotive aftermarket leadership principles.
                                          • Appropriate for any mid-level professional working in any market segment within the motor vehicle aftermarket. Previous attendees have represented manufacturing, retail operations, wholesale distributing, association management, program group management, and yes service professionals.

                                          The service professionals I’ve spoken to that have attended Leadership 2.0 tell me that their understanding of the entire industry was expanded and their respect for the importance of their role in the Auto Care industry was solidified. Lifelong friends from all segments of the industry are formed at Leadership 2.0.

                                          Keep in mind there are two additional episodes that round out the series. Part two Episode 228 discusses the project and Part three, Episode 229 discusses the final week of the course. (See links above)

                                          Ciara Pegoda was the 2016-2017 YANG 2.0 Scholarship recipient and completed the Leadership 2.0 Class through Northwood University. As a member of YANG, AAEC, Auto Care, and Women in Auto Care, she believes in being active in the industry and the community.

                                          Ciara Pegoda is an experienced Sales Manager adept on developing professionals. By focusing on growing their skills and developing their personal brand, Ciara empowers her team to connect with and serve each individual client in order to drive conversion and retention. Ciara’s energetic and hands on approach to management allow her to build trust with her team identifying opportunities for growth – It’s about finding a connection with the real people you’re trying to help, then conveying that message back to them in a way that resonates.

                                          Ciara holds a BS in International Business, with a focus on marketing from the University of Nevada, Reno

                                          Take-A-Ways from this Episode (Part 3):

                                          • Her favorite session was on a survival challenge
                                          • How would you rank your supplies for your survival?
                                          • Individual priority
                                          • Team priority
                                          • Score and rate against the professionals.
                                          • Teams dynamic wins
                                          • She is a better leader because of Leadership 2.0
                                          • Ciara is taking more time to listen and to think.
                                          • The investments in people today is bigger than ever before. Leadership 2.0 is of that caliber for a positive investment in leadership training for company leaders.
                                          • Dynamics of the teams mesh together in week two.
                                          • A case study on a service professionals brought an eye-opener to the challenges of this industry segment. She says, “We need each other. We must all work together.”
                                          • Most complex piece of technology we have is our vehicle and we expect it to be repair in less than one day.
                                          • Ciara discovered that most service professionals started their business as great technicians and not as a seasoned business owner.
                                          • Ethic conversation focused on what is driving good ethics in business today.
                                          • What are your core values? Know them, understand them, hold them in high moral regard.
                                          • Most parts supplier have bigger IT departments than parts departments.
                                          • People want data and if they can’t get it NOW, you are out.
                                          • Ciara’s reasons to the industry for attending Leadership 2.0.
                                          • She earned a scholarship to Leadership 2.0 through YANG the Young Auto Care Network Group.
                                          • Make-up of class includes WD, Jobbers, Manufactures, Collision, Service Professionals.

                                          Leadership 2.0 Website

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7320Tue, 06 Jun 2017 02:50:00 -040031:16falsefullSpotlight Leadership 2.0 the University of the Aftermarket Executive Level Course as told by Ciara Pegoda. Leadership 2.0 is an intense and intellectually challenging two-week executive development and learning experience deeply rooted in the theoretical and practical application of automotive aftermarket leadership principles. Listen to the inside story through the experience of Ciara Pegoda as she walks you through the intensive two week course. This is a three part series with part one the covering the first week, part two covers the course project and part three the final week and project presentation.                                          RR 228: Ciara Pegoda – Leadership 2.0 – Part 2RR 228: Ciara Pegoda – Leadership 2.0 – Part 2Second in a three-part series on Leadership 2.0 with Ciara Pegoda, Sales Manager for Dipaco in Reno, NV.

                                          The Series:

                                          Part One: Episode 227

                                          Part Two: Episode 228

                                          Part Three: Episode 229

                                          When I got the idea of doing a three-part series on Leadership 2.0, I spoke to Brian Cruickshank (Episode 075), the Director of the University of the Aftermarket at Northwood University to recommend a recent graduate who would share their personal experience from the course. 

                                          I’m delighted to interview Ciara Pegoda and hear her talk about her experience at Leadership 2.0. She brings a refreshing insider’s view of this Executive level course.

                                          Having been a graduate of this University of the Aftermarket program, when it was called 2010, I felt that a three-part series with a program participant/graduate would interest my listeners and showcase this important industry leadership program.

                                          What is Leadership 2.0:

                                          • The industry’s cornerstone educational program that fosters the development of a new generation of visionary aftermarket executives.
                                          • An intense and intellectually challenging two-week executive development and learning experience deeply rooted in the theoretical and practical application of automotive aftermarket leadership principles.
                                          • Appropriate for any mid-level professional working in any market segment within the motor vehicle aftermarket. Previous attendees have represented manufacturing, retail operations, wholesale distributing, association management, program group management, and yes service professionals.

                                          The service professionals I’ve spoken to that have attended Leadership 2.0 tell me that their understanding of the entire industry was expanded and their respect for the importance of their role in the Auto Care industry was solidified. Lifelong friends from all segments of the industry are formed at Leadership 2.0.

                                          Keep in mind there are two additional episodes that round out the series. Part two Episode 228 discusses the project and Part three, Episode 229 discusses the final week of the course. (See links above)

                                          Ciara Pegoda was the 2016-2017 YANG 2.0 Scholarship recipient and completed the Leadership 2.0 Class through Northwood University. As a member of YANG, AAEC, Auto Care, and Women in Auto Care, she believes in being active in the industry and the community.

                                          Ciara Pegoda is an experienced Sales Manager adept on developing professionals. By focusing on growing their skills and developing their personal brand, Ciara empowers her team to connect with and serve each individual client in order to drive conversion and retention. Ciara’s energetic and hands on approach to management allow her to build trust with her team identifying opportunities for growth – It’s about finding a connection with the real people you’re trying to help, then conveying that message back to them in a way that resonates.

                                          Ciara holds a BS in International Business, with a focus on marketing from the University of Nevada, Reno

                                          Take-A-Ways from this Episode (Part 2):

                                          • Relationship and networking is priceless.
                                          • Time off between the week long classes allowed the teams to work on their projects that are presented in week two.
                                          • Project team name ‘The Jetsons’.
                                          • Ciara’s team project is on Emerging Technologies. Their team split up their individual responsibilities
                                          • How we were going to travel in the future
                                          • Sensors on the cars
                                          • Companies that are emerging and the partnerships
                                          • Tech and car companies working together
                                          • She found a convergence of steps as we embrace technology over time.
                                          • Would you just jump in an autonomous car? Would you trust that?
                                          • Will her children have a driver’s licenses?
                                          • This was the largest class of Leadership 2.0 and there were eight project groups.
                                          • She learned how well the group came together when the rubber hits the road.
                                          • Great learning from every group presentation.
                                          • Because you don’t work with these people every day you do know their work habits and needed to rely on them to complete the project. True professionals.
                                          • Group winner project name ‘Me LLennials’
                                          • Other projects were on ‘Chasing E-Tail’ and how Amazon would impact the aftermarket among others.

                                          Leadership 2.0 Website

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          Second in a three-part series on Leadership 2.0 with Ciara Pegoda, Sales Manager for Dipaco in Reno, NV.

                                          The Series:

                                          Part One: Episode 227

                                          Part Two: Episode 228

                                          Part Three: Episode 229

                                          When I got the idea of doing a three-part series on Leadership 2.0, I spoke to Brian Cruickshank (Episode 075), the Director of the University of the Aftermarket at Northwood University to recommend a recent graduate who would share their personal experience from the course. 

                                          I’m delighted to interview Ciara Pegoda and hear her talk about her experience at Leadership 2.0. She brings a refreshing insider’s view of this Executive level course.

                                          Having been a graduate of this University of the Aftermarket program, when it was called 2010, I felt that a three-part series with a program participant/graduate would interest my listeners and showcase this important industry leadership program.

                                          What is Leadership 2.0:

                                          • The industry’s cornerstone educational program that fosters the development of a new generation of visionary aftermarket executives.
                                          • An intense and intellectually challenging two-week executive development and learning experience deeply rooted in the theoretical and practical application of automotive aftermarket leadership principles.
                                          • Appropriate for any mid-level professional working in any market segment within the motor vehicle aftermarket. Previous attendees have represented manufacturing, retail operations, wholesale distributing, association management, program group management, and yes service professionals.

                                          The service professionals I’ve spoken to that have attended Leadership 2.0 tell me that their understanding of the entire industry was expanded and their respect for the importance of their role in the Auto Care industry was solidified. Lifelong friends from all segments of the industry are formed at Leadership 2.0.

                                          Keep in mind there are two additional episodes that round out the series. Part two Episode 228 discusses the project and Part three, Episode 229 discusses the final week of the course. (See links above)

                                          Ciara Pegoda was the 2016-2017 YANG 2.0 Scholarship recipient and completed the Leadership 2.0 Class through Northwood University. As a member of YANG, AAEC, Auto Care, and Women in Auto Care, she believes in being active in the industry and the community.

                                          Ciara Pegoda is an experienced Sales Manager adept on developing professionals. By focusing on growing their skills and developing their personal brand, Ciara empowers her team to connect with and serve each individual client in order to drive conversion and retention. Ciara’s energetic and hands on approach to management allow her to build trust with her team identifying opportunities for growth – It’s about finding a connection with the real people you’re trying to help, then conveying that message back to them in a way that resonates.

                                          Ciara holds a BS in International Business, with a focus on marketing from the University of Nevada, Reno

                                          Take-A-Ways from this Episode (Part 2):

                                          • Relationship and networking is priceless.
                                          • Time off between the week long classes allowed the teams to work on their projects that are presented in week two.
                                          • Project team name ‘The Jetsons’.
                                          • Ciara’s team project is on Emerging Technologies. Their team split up their individual responsibilities
                                          • How we were going to travel in the future
                                          • Sensors on the cars
                                          • Companies that are emerging and the partnerships
                                          • Tech and car companies working together
                                          • She found a convergence of steps as we embrace technology over time.
                                          • Would you just jump in an autonomous car? Would you trust that?
                                          • Will her children have a driver’s licenses?
                                          • This was the largest class of Leadership 2.0 and there were eight project groups.
                                          • She learned how well the group came together when the rubber hits the road.
                                          • Great learning from every group presentation.
                                          • Because you don’t work with these people every day you do know their work habits and needed to rely on them to complete the project. True professionals.
                                          • Group winner project name ‘Me LLennials’
                                          • Other projects were on ‘Chasing E-Tail’ and how Amazon would impact the aftermarket among others.

                                          Leadership 2.0 Website

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7314Tue, 06 Jun 2017 02:30:00 -040024:16falsefullSpotlight Leadership 2.0 the University of the Aftermarket Executive Level Course as told by Ciara Pegoda. Leadership 2.0 is an intense and intellectually challenging two-week executive development and learning experience deeply rooted in the theoretical and practical application of automotive aftermarket leadership principles. Listen to the inside story through the experience of Ciara Pegoda as she walks you through the intensive two week course. This is a three part series with part one the covering the first week, part two covers the course project and part three the final week and project presentation.                                          RR 227: Ciara Pegoda – Leadership 2.0 – Part 1RR 227: Ciara Pegoda – Leadership 2.0 – Part 1First in a three-part series on Leadership 2.0 with Ciara Pegoda, Sales Manager for Dipaco in Reno, NV.

                                          The Series:

                                          Part One: Episode 227

                                          Part Two: Episode 228

                                          Part Three: Episode 229

                                          When I got the idea of doing a three-part series on Leadership 2.0, I spoke to Brian Cruickshank (Episode 075), the Director of the University of the Aftermarket at Northwood University to recommend a recent graduate who would share their personal experience from the course. 

                                          I’m delighted to interview Ciara Pegoda and hear her talk about her experience at Leadership 2.0. She brings a refreshing insider’s view of this Executive level course.

                                          Having been a graduate of this University of the Aftermarket program, when it was called 2010, I felt that a three-part series with a program participant/graduate would interest my listeners and showcase this important industry leadership program.

                                          What is Leadership 2.0:

                                          • The industry’s cornerstone educational program that fosters the development of a new generation of visionary aftermarket executives.
                                          • An intense and intellectually challenging two-week executive development and learning experience deeply rooted in the theoretical and practical application of automotive aftermarket leadership principles.
                                          • Appropriate for any mid-level professional working in any market segment within the motor vehicle aftermarket. Previous attendees have represented manufacturing, retail operations, wholesale distributing, association management, program group management, and yes service professionals.

                                          The service professionals I’ve spoken to that have attended Leadership 2.0 tell me that their understanding of the entire industry was expanded and their respect for the importance of their role in the Auto Care industry was solidified. Lifelong friends from all segments of the industry are formed at Leadership 2.0.

                                          Keep in mind there are two additional episodes that round out the series. Part two Episode 228 discusses the project and Part three, Episode 229 discusses the final week of the course. (See links above)

                                          Ciara Pegoda was the 2016-2017 YANG 2.0 Scholarship recipient and completed the Leadership 2.0 Class through Northwood University. As a member of YANG, AAEC, Auto Care, and Women in Auto Care, she believes in being active in the industry and the community.

                                          Ciara Pegoda is an experienced Sales Manager adept on developing professionals. By focusing on growing their skills and developing their personal brand, Ciara empowers her team to connect with and serve each individual client in order to drive conversion and retention. Ciara’s energetic and hands on approach to management allow her to build trust with her team identifying opportunities for growth – It’s about finding a connection with the real people you’re trying to help, then conveying that message back to them in a way that resonates.

                                          Ciara holds a BS in International Business, with a focus on marketing from the University of Nevada, Reno

                                          Take-A-Ways from this Episode (Part 1):

                                          • Her greatest leadership lesson: If you are not listening you are not leading.
                                          • Listening is hard. It is not what we do.
                                          • Communicate in person whenever you can.
                                          • Non-verbal communication is missing 92% of the meaning of the communication.
                                          • Her customers want to see them face-to-face; a trend she sees.
                                          • IOPT How to find the four different styles of leadership, how she processes information and uses it as a leadership tool. (Input Output Processing Template)
                                          • Teams need each others different styles to survive. It must be balanced if you want to get things done.
                                          • The best coach isn’t necessarily the best quarterback.
                                          • Who do you need to surround yourself with to get things done.
                                          • As a leader TRUST is the only CURRENCY you have.
                                          • If you lose TRUST you can no longer LEAD.
                                          • Team Project is ‘Emerging Technologies’ and their team name is ‘The Jetsons’
                                          • The Jetsons had many of the conveniences we have today like the Apple Watch, Autonomous Cars (well almost), Robots and many other hi-tech amenities.

                                          Leadership 2.0 Website

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          First in a three-part series on Leadership 2.0 with Ciara Pegoda, Sales Manager for Dipaco in Reno, NV.

                                          The Series:

                                          Part One: Episode 227

                                          Part Two: Episode 228

                                          Part Three: Episode 229

                                          When I got the idea of doing a three-part series on Leadership 2.0, I spoke to Brian Cruickshank (Episode 075), the Director of the University of the Aftermarket at Northwood University to recommend a recent graduate who would share their personal experience from the course. 

                                          I’m delighted to interview Ciara Pegoda and hear her talk about her experience at Leadership 2.0. She brings a refreshing insider’s view of this Executive level course.

                                          Having been a graduate of this University of the Aftermarket program, when it was called 2010, I felt that a three-part series with a program participant/graduate would interest my listeners and showcase this important industry leadership program.

                                          What is Leadership 2.0:

                                          • The industry’s cornerstone educational program that fosters the development of a new generation of visionary aftermarket executives.
                                          • An intense and intellectually challenging two-week executive development and learning experience deeply rooted in the theoretical and practical application of automotive aftermarket leadership principles.
                                          • Appropriate for any mid-level professional working in any market segment within the motor vehicle aftermarket. Previous attendees have represented manufacturing, retail operations, wholesale distributing, association management, program group management, and yes service professionals.

                                          The service professionals I’ve spoken to that have attended Leadership 2.0 tell me that their understanding of the entire industry was expanded and their respect for the importance of their role in the Auto Care industry was solidified. Lifelong friends from all segments of the industry are formed at Leadership 2.0.

                                          Keep in mind there are two additional episodes that round out the series. Part two Episode 228 discusses the project and Part three, Episode 229 discusses the final week of the course. (See links above)

                                          Ciara Pegoda was the 2016-2017 YANG 2.0 Scholarship recipient and completed the Leadership 2.0 Class through Northwood University. As a member of YANG, AAEC, Auto Care, and Women in Auto Care, she believes in being active in the industry and the community.

                                          Ciara Pegoda is an experienced Sales Manager adept on developing professionals. By focusing on growing their skills and developing their personal brand, Ciara empowers her team to connect with and serve each individual client in order to drive conversion and retention. Ciara’s energetic and hands on approach to management allow her to build trust with her team identifying opportunities for growth – It’s about finding a connection with the real people you’re trying to help, then conveying that message back to them in a way that resonates.

                                          Ciara holds a BS in International Business, with a focus on marketing from the University of Nevada, Reno

                                          Take-A-Ways from this Episode (Part 1):

                                          • Her greatest leadership lesson: If you are not listening you are not leading.
                                          • Listening is hard. It is not what we do.
                                          • Communicate in person whenever you can.
                                          • Non-verbal communication is missing 92% of the meaning of the communication.
                                          • Her customers want to see them face-to-face; a trend she sees.
                                          • IOPT How to find the four different styles of leadership, how she processes information and uses it as a leadership tool. (Input Output Processing Template)
                                          • Teams need each others different styles to survive. It must be balanced if you want to get things done.
                                          • The best coach isn’t necessarily the best quarterback.
                                          • Who do you need to surround yourself with to get things done.
                                          • As a leader TRUST is the only CURRENCY you have.
                                          • If you lose TRUST you can no longer LEAD.
                                          • Team Project is ‘Emerging Technologies’ and their team name is ‘The Jetsons’
                                          • The Jetsons had many of the conveniences we have today like the Apple Watch, Autonomous Cars (well almost), Robots and many other hi-tech amenities.

                                          Leadership 2.0 Website

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7304Tue, 06 Jun 2017 02:00:00 -040030:50falsefullSpotlight Leadership 2.0 the University of the Aftermarket Executive Level Course as told by Ciara Pegoda. Leadership 2.0 is an intense and intellectually challenging two-week executive development and learning experience deeply rooted in the theoretical and practical application of automotive aftermarket leadership principles. Listen to the inside story through the experience of Ciara Pegoda as she walks you through the intensive two week course. This is a three part series with part one the covering the first week, part two covers the course project and part three the final week and project presentation.                                          RR 226: Connected CARS Detroit May 2017 – An OverviewRR 226: Connected CARS Detroit May 2017 – An OverviewI attended the ASA Automotive Service Association, Connected CARS  (Congress of Automotive Repair & Service) event in Detroit on May 18th & 19th, 2017.  It was a very informative event organized by former ASA Chairman and shop owner Donny Seyfer, who brought industry trainers, automotive engineers and service professionals from all parts of North-America to learn about rapidly advancing vehicle technology.

                                          All attendees got an important glimpse into the world of the connected car with in-depth and detailed looks at ADAS, Next Gen Vehicle Networks, V2V and the future of diagnostics.

                                          Safety is one of the driving forces behind ADAS (Advanced Driver Assistance Systems). The two-day seminar brought some of the top tech trainers to bring a deeper understanding of how these systems function and what it takes to diagnose, repair and calibrate them today and in the not too distant future.

                                          Listen to an in-studio round table debate along with a ‘man in the street’ interview segment that was recorded at the first night reception. In all, you’ll hear contributions from seventeen of your industry peers in this episode.

                                          You will hear discussions on the course content, personal thoughts on this new technology, new business models and the opportunities that modern technology creates for progressive operators among many more hot and trending talking points.

                                          I’m happy to bring you the pulse of this event. Training events like this must be part of your future. Keep an eye out for the exciting ASA programs being presented for you at AAPEX 2017. ASA-CARS.com

                                          Presentations from:

                                          • Dave Hobbs, Delphi, Radar, Lidar, Sonar and camera-based sensors
                                          • Greg Potter, ETI, and Bob Gruszczynski, VW, scan-tool protocols
                                          • Debra Bezinna, Ann Arbor Connected Vehicle Test Environment, University of Michigan . Debra was interviewed by ASA’s Washingon, DC rep Robert L. Redding Jr. She spoke on V2V Communication
                                          • Jason Ross, Volkswagen, driver-assist systems
                                          • Scott Bolt, Mahle, new vehicle network architecture
                                          • Tarek Taleb, GM, CAN network diagnosis software
                                          • Mohan Sethi, Mahle Aftermarket, secure diagnostics
                                          • Jim Luyckx from Snap-on presented diagnostics by thermal imaging
                                          • Steve Zach, Bosch, ADAS calibration and alignment

                                          Dan Risley, ASA president and executive director, said about the inaugural event, “ASA is committed to providing industry-leading technology and telematics programs to our members and the industry. This program is a first of its kind. Attendees left armed with more knowledge and information on the most current and future ADAS technology than the 90 percent of those repairing vehicles in automotive industry today!”

                                          “Comments and enthusiasm from Connected CARS attendees and presenters exceeded my expectations,” said event organizer Donny Seyfer. “The presentations were spot-on. I’m not sure who was more impressive – our presenters or their audience. But I do know this was an amazing technical networking opportunity.”

                                          List of who was in this episode:

                                          Round Table Studio Interview:
                                          Dan Risley
                                          Frank Leutz
                                          Greg Buckley
                                          Bill Nalu
                                          Joe Hanson
                                          Jeff Buckley
                                          Joe Register
                                          Ray Fisher

                                          Reception ‘Man In Street Interviews’
                                          Donny Seyfer
                                          Pete Rudloff
                                          Dave Kusa
                                          Greg Potter
                                          Tom Piippo
                                          Bob Wills
                                          Greg Buckley
                                          Carolyn Coquillette
                                          Eric Carlson
                                          Frank Leutz
                                          Ray Fisher
                                          Bill Nalu
                                          Craig O’Neill

                                          Be socially involved and in touch with the show:

                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          I attended the ASA Automotive Service Association, Connected CARS  (Congress of Automotive Repair & Service) event in Detroit on May 18th & 19th, 2017.  It was a very informative event organized by former ASA Chairman and shop owner Donny Seyfer, who brought industry trainers, automotive engineers and service professionals from all parts of North-America to learn about rapidly advancing vehicle technology.

                                          All attendees got an important glimpse into the world of the connected car with in-depth and detailed looks at ADAS, Next Gen Vehicle Networks, V2V and the future of diagnostics.

                                          Safety is one of the driving forces behind ADAS (Advanced Driver Assistance Systems). The two-day seminar brought some of the top tech trainers to bring a deeper understanding of how these systems function and what it takes to diagnose, repair and calibrate them today and in the not too distant future.

                                          Listen to an in-studio round table debate along with a ‘man in the street’ interview segment that was recorded at the first night reception. In all, you’ll hear contributions from seventeen of your industry peers in this episode.

                                          You will hear discussions on the course content, personal thoughts on this new technology, new business models and the opportunities that modern technology creates for progressive operators among many more hot and trending talking points.

                                          I’m happy to bring you the pulse of this event. Training events like this must be part of your future. Keep an eye out for the exciting ASA programs being presented for you at AAPEX 2017. ASA-CARS.com

                                          Presentations from:

                                          • Dave Hobbs, Delphi, Radar, Lidar, Sonar and camera-based sensors
                                          • Greg Potter, ETI, and Bob Gruszczynski, VW, scan-tool protocols
                                          • Debra Bezinna, Ann Arbor Connected Vehicle Test Environment, University of Michigan . Debra was interviewed by ASA’s Washingon, DC rep Robert L. Redding Jr. She spoke on V2V Communication
                                          • Jason Ross, Volkswagen, driver-assist systems
                                          • Scott Bolt, Mahle, new vehicle network architecture
                                          • Tarek Taleb, GM, CAN network diagnosis software
                                          • Mohan Sethi, Mahle Aftermarket, secure diagnostics
                                          • Jim Luyckx from Snap-on presented diagnostics by thermal imaging
                                          • Steve Zach, Bosch, ADAS calibration and alignment

                                          Dan Risley, ASA president and executive director, said about the inaugural event, “ASA is committed to providing industry-leading technology and telematics programs to our members and the industry. This program is a first of its kind. Attendees left armed with more knowledge and information on the most current and future ADAS technology than the 90 percent of those repairing vehicles in automotive industry today!”

                                          “Comments and enthusiasm from Connected CARS attendees and presenters exceeded my expectations,” said event organizer Donny Seyfer. “The presentations were spot-on. I’m not sure who was more impressive – our presenters or their audience. But I do know this was an amazing technical networking opportunity.”

                                          List of who was in this episode:

                                          Round Table Studio Interview:
                                          Dan Risley
                                          Frank Leutz
                                          Greg Buckley
                                          Bill Nalu
                                          Joe Hanson
                                          Jeff Buckley
                                          Joe Register
                                          Ray Fisher

                                          Reception ‘Man In Street Interviews’
                                          Donny Seyfer
                                          Pete Rudloff
                                          Dave Kusa
                                          Greg Potter
                                          Tom Piippo
                                          Bob Wills
                                          Greg Buckley
                                          Carolyn Coquillette
                                          Eric Carlson
                                          Frank Leutz
                                          Ray Fisher
                                          Bill Nalu
                                          Craig O’Neill

                                          Be socially involved and in touch with the show:

                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7286Fri, 02 Jun 2017 03:00:24 -040001:00:57falsefullThe Future is Now. Are You Preparing for the Future of Automotive Repair?<br /> <br /> Held in Detroit on May 18th & 19th, 2017 and presented by ASA, Automotive Service Association, Connected CARS (Congress of Automotive Repair & Service) and organized by Donny Seyfer. This training conference brought industry trainers, automotive engineers and service professionals from all parts of North America to learn about rapidly advancing vehicle technology. Participants got an important glimpse into the world of the connected car with in-depth and detailed looks at ADAS, Next Gen Vehicle Networks and the future of diagnostics.<br /> <br /> Listen to a compilation of seventeen of your industry peers as they discuss their reaction to this top industry event. There is no time like now to best understand the speed and gravity of technology. This conference helped serve up the enormous opportunities that lie ahead for the ‘connected’ service professional.                                          RR 225: Jose Gonzalez – EducatorRR 225: Jose Gonzalez – EducatorThis is a very interesting story. My guest has spent 15 years working as a technician for a Ford dealership and for an ‘independent’. Eleven years ago he became an educator.

                                          Jose Gonzalez started as a toddler taking apart small appliances on the kitchen floor of his grandparent’s farmhouse. As a senior in high school he attended vo-tech school and was welcomed into the automotive industry with his first job as a general repair tech in a local Pep Boys.

                                          After a few years of factory training and service as a dealership technician, Jose pursued the “independent” section of the industry. Quickly becoming recognized as a thinking technician, Jose found himself unable to say no to any job, especially those that no one else could fix. He became the go to guy.

                                          Jose was lured by the educational sector after 15 years of full time wrenching.  He was inspired by the gentleman who stood in front of those training seminars (the instructor) that he attended regularly. Jose obtained a teaching position in the post-secondary realm. Working at honing his ability to transfer knowledge for 10 years in an adult training setting was very rewarding.

                                          The next chapter in his career began with a step into the secondary education (high school) environment with new and exciting goals/challenges. He still finds himself being drawn to those pesky drivability diagnosis jobs while trying to keep himself-educated and on top of the industry.

                                          Jose is an ASE CMAT, A9, L1, L2, X1, C1 and is Diesel Certified in Cummins and Powerstroke.

                                          Talking Points:

                                          • He was always up to the tough diagnostic challenges.
                                          • He loves teaching.
                                          • Was a Skills USA advisor.
                                          • He felt that the educational system wasn’t producing enough qualified grads.He saw the core level of skills decline from students from secondary school.
                                          • So he decided to teach automotive technology in secondary education at Berks Career Technology Center.
                                            • He has 54 students in two two hours sessions per day.

                                          • At this time, just a handful of seniors are moving on to post-secondary. Jose lists the reasons that not more student are considering post-secondary education:
                                            • The course is harder than the student thought
                                            • Cost of tools,
                                            • Cost of education,
                                            • Entry level technician starting wages are low and some students don’t see the long-term payoff.
                                            • The student could go right into the work force without college and find a shop willing to give them a chance without the cost of post -secondary education? (Apprenticeship)

                                          • In his late thirties, Jose went back to school (on-line) to get his associates degree in automotive technology; he was teaching in post-secondary at the time.
                                          • He also completed a bachelor’s degree in business administration with a concentration on Human Resources.
                                            • His motivation? There was an opening for a director of administration and he realized he did not have the proper credentials to apply for that job. He can now.

                                          • He has been mentored by Jim Morton and Joan Kelly.
                                          • He is an automotive educator because the future needs people who want to work with their minds and their hands (knowledge and skills).

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          This is a very interesting story. My guest has spent 15 years working as a technician for a Ford dealership and for an ‘independent’. Eleven years ago he became an educator.

                                          Jose Gonzalez started as a toddler taking apart small appliances on the kitchen floor of his grandparent’s farmhouse. As a senior in high school he attended vo-tech school and was welcomed into the automotive industry with his first job as a general repair tech in a local Pep Boys.

                                          After a few years of factory training and service as a dealership technician, Jose pursued the “independent” section of the industry. Quickly becoming recognized as a thinking technician, Jose found himself unable to say no to any job, especially those that no one else could fix. He became the go to guy.

                                          Jose was lured by the educational sector after 15 years of full time wrenching.  He was inspired by the gentleman who stood in front of those training seminars (the instructor) that he attended regularly. Jose obtained a teaching position in the post-secondary realm. Working at honing his ability to transfer knowledge for 10 years in an adult training setting was very rewarding.

                                          The next chapter in his career began with a step into the secondary education (high school) environment with new and exciting goals/challenges. He still finds himself being drawn to those pesky drivability diagnosis jobs while trying to keep himself-educated and on top of the industry.

                                          Jose is an ASE CMAT, A9, L1, L2, X1, C1 and is Diesel Certified in Cummins and Powerstroke.

                                          Talking Points:

                                          • He was always up to the tough diagnostic challenges.
                                          • He loves teaching.
                                          • Was a Skills USA advisor.
                                          • He felt that the educational system wasn’t producing enough qualified grads.He saw the core level of skills decline from students from secondary school.
                                          • So he decided to teach automotive technology in secondary education at Berks Career Technology Center.
                                            • He has 54 students in two two hours sessions per day.

                                          • At this time, just a handful of seniors are moving on to post-secondary. Jose lists the reasons that not more student are considering post-secondary education:
                                            • The course is harder than the student thought
                                            • Cost of tools,
                                            • Cost of education,
                                            • Entry level technician starting wages are low and some students don’t see the long-term payoff.
                                            • The student could go right into the work force without college and find a shop willing to give them a chance without the cost of post -secondary education? (Apprenticeship)

                                          • In his late thirties, Jose went back to school (on-line) to get his associates degree in automotive technology; he was teaching in post-secondary at the time.
                                          • He also completed a bachelor’s degree in business administration with a concentration on Human Resources.
                                            • His motivation? There was an opening for a director of administration and he realized he did not have the proper credentials to apply for that job. He can now.

                                          • He has been mentored by Jim Morton and Joan Kelly.
                                          • He is an automotive educator because the future needs people who want to work with their minds and their hands (knowledge and skills).

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7263Tue, 30 May 2017 02:00:14 -040031:39falsefullWhen you have big goals, and are determined to make a difference you can do just about anything!<br /> <br /> Jose Gonzales was a working technician for 16 years for a dealership and an independent. He always admired automotive trainers and that motivated him to become an instructor in post-secondary. While he was was teaching, Jose completed his AAS degree in automotive technology then switched to become an instructor in secondary education (high school).<br /> <br /> As if that wasn't enough, Jose then completed his bachelors in business administration. When you hear Jose tell the story, you’ll realize he has a master plan and his moves were calculated and resolute. He loves teaching and is preparing for even more opportunities in the future.<br /> <br /> Jose Gonzales is an educator who is shaping our future technicians, yet he says there are challenges to get some students to move to post-secondary or college level; he explains in the interview. Jose counts Jim Morton as an important mentor to him.                                          RR 224: Family Business: Three Dads Point of ViewRR 224: Family Business: Three Dads Point of ViewMy three guests are Terry Beachler, Gary Pontious, Sr. and Tom Palermo, the Dads of my guests from episode 223. This is a first for the Remarkable Results Radio Podcast and the industry. Their sons were all featured on  episode 223  where they discussed their family business dynamics and their relationship with their Dads.

                                          The dads interview was so important to do to bring the right perspective and to close the loop on the family dynamic . I thank the sons for getting their dads to participate and the dads for agreeing to share their wisdom.

                                          The aftermarket is made up of many family businesses. They have their challenges and rewards. I felt it was important to get these stories told

                                          It started when I contacted Gary Pontious Jr. (Episode 197), Tom Palermo (Episode 87) and Brett Beachler, (Episode 199) and asked if they could be part of a round table about their relationship with their Dad’s and the family business dynamic.

                                          To make if much more interesting, I asked Gary, Tom and Brett if they could also get their dads to participate in their own round-table interview.

                                          You now get the benefit of the planning and an incredibly transparent interview from the Dad’s perspective here in the dads interview, episode 224.

                                          Talking Points:

                                          • Traits that you share with your son.
                                          • What the dads current role is in the business.
                                          • Family trust and communication, ethics are key components.
                                          • Strong family culture knits together the entire non-family team.
                                          • Organizational structure and chain of command.
                                          • Their wife’s role in the business.
                                          • “P & L and Balance sheet (the numbers) are results of your behavior.” Joe Palermo.
                                          • Risk Taking
                                          • How will the future technology change or effect their business?
                                          • We are not a trade but a practice, like a legal, medical and accounting practice.
                                            • If you are going to be a practice emulate them. Learn from the doctor’s office.

                                          • “Years ago knowing what was wrong with the car was important. Today knowing how to find out what is wrong, how to find the answers, knowing where to look is most important. People who are out of business today have not grasped that.” Joe Palermo
                                          • “Use the word evaluate instead of diagnose.” Terry Beachler.
                                          • “Succession planning. Start Early.” Joe Palermo
                                          • “Have a great accountant, a great banker, great insurance person, a great attorney, twenty group, consultant. All important to the lifelong sustainability of the business. ” Terry Beachler
                                          • “Twenty groups are an important part of  a succession plan. Start early. Be thorough in your thoughts and communication. Let each other know where you are at.” Gary Pontious, Sr.

                                           

                                          Dad Episode Business Son GEN Episodes
                                          Joe Palermo 224 Preferred Automotive Specialties Tom Palermo 2nd 087, 223
                                          Gary Pontious Sr 224 Toledo Auto Care, Toledo, OH, 100 th anniversary Gary Pontious Jr 2nd 197, 223
                                          Terry Beachler 224 Beachlers Vehicle Care and Repair, Peoria, IL Brett Beachler 3rd 199, 223

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          My three guests are Terry Beachler, Gary Pontious, Sr. and Tom Palermo, the Dads of my guests from episode 223. This is a first for the Remarkable Results Radio Podcast and the industry. Their sons were all featured on  episode 223  where they discussed their family business dynamics and their relationship with their Dads.

                                          The dads interview was so important to do to bring the right perspective and to close the loop on the family dynamic . I thank the sons for getting their dads to participate and the dads for agreeing to share their wisdom.

                                          The aftermarket is made up of many family businesses. They have their challenges and rewards. I felt it was important to get these stories told

                                          It started when I contacted Gary Pontious Jr. (Episode 197), Tom Palermo (Episode 87) and Brett Beachler, (Episode 199) and asked if they could be part of a round table about their relationship with their Dad’s and the family business dynamic.

                                          To make if much more interesting, I asked Gary, Tom and Brett if they could also get their dads to participate in their own round-table interview.

                                          You now get the benefit of the planning and an incredibly transparent interview from the Dad’s perspective here in the dads interview, episode 224.

                                          Talking Points:

                                          • Traits that you share with your son.
                                          • What the dads current role is in the business.
                                          • Family trust and communication, ethics are key components.
                                          • Strong family culture knits together the entire non-family team.
                                          • Organizational structure and chain of command.
                                          • Their wife’s role in the business.
                                          • “P & L and Balance sheet (the numbers) are results of your behavior.” Joe Palermo.
                                          • Risk Taking
                                          • How will the future technology change or effect their business?
                                          • We are not a trade but a practice, like a legal, medical and accounting practice.
                                            • If you are going to be a practice emulate them. Learn from the doctor’s office.

                                          • “Years ago knowing what was wrong with the car was important. Today knowing how to find out what is wrong, how to find the answers, knowing where to look is most important. People who are out of business today have not grasped that.” Joe Palermo
                                          • “Use the word evaluate instead of diagnose.” Terry Beachler.
                                          • “Succession planning. Start Early.” Joe Palermo
                                          • “Have a great accountant, a great banker, great insurance person, a great attorney, twenty group, consultant. All important to the lifelong sustainability of the business. ” Terry Beachler
                                          • “Twenty groups are an important part of  a succession plan. Start early. Be thorough in your thoughts and communication. Let each other know where you are at.” Gary Pontious, Sr.

                                           

                                          Dad Episode Business Son GEN Episodes
                                          Joe Palermo 224 Preferred Automotive Specialties Tom Palermo 2nd 087, 223
                                          Gary Pontious Sr 224 Toledo Auto Care, Toledo, OH, 100 th anniversary Gary Pontious Jr 2nd 197, 223
                                          Terry Beachler 224 Beachlers Vehicle Care and Repair, Peoria, IL Brett Beachler 3rd 199, 223

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7250Fri, 26 May 2017 03:00:06 -040050:39falsefullAftermarket Family Business Dynamics. The Dads Speak About Their Family Business and Their Role and Relationship with their Sons.<br /> <br /> Service professionals Terry Beachler, Gary Pontious, Sr. and Joe Palermo discuss their family business and the relationship with their sons. Many know that family dynamics is so rewarding and can also have their challenges, however if you make it work the results are personally gratifying.<br /> <br /> I’m grateful to the three sons for gathering their dads for this interview. There are many great talking points; traits that they share with their son, the dads’ current role in the business, who is the bigger risk taker, how they see new technology, managing the numbers, the importance of communication and trust and special advice for all family business.                                          RR 223: Family Business: Three Sons Point of ViewRR 223: Family Business: Three Sons Point of ViewMy three guests have all been on the podcast before, see the chart below. These successful service professionals are all about family and working with their dads. The aftermarket is made up of many successful family businesses. They have their challenges and rewards.

                                          I contacted Gary Pontious Jr. (Episode 197), Tom Palermo (Episode 87) and Brett Beachler, (Episode 199) and asked if they would be part of a round table about their family business dynamic, especially their role with their dad’s.

                                          To build on the family dynamic, I asked Gary, Tom and Brett if they could get their dads to participate in their own round-table interview.

                                          You now get the benefit of two incredibly sincere interviews from the three sons in this episode and look for episode 224 for the Dads’ interview.

                                          Talking Points:

                                          • Gary, Brett and Tom developed their work ethic from their dads.
                                          • The sons were held to a higher standard by their fathers.
                                          • If you want to succeed you can’t have it handed to you.
                                          • No job is below you and it helps gain the trust of the rest of the team.
                                          • You must lead from the front.
                                          • Build a team that is like minded and there is nothing you can’t do.
                                          • Brett and his Dad have many of the same qualities, and that can create certain challenges.
                                          • Brett is teaching ‘Why’ they do the things they do. It was a direct outcome after he read Simon Sinek’s book “Start With Why”.
                                          • Tom is the operations guy and his dad takes care of back office and the sales team when they look for new fleet business.
                                          • The dads are currently working in their ‘wheel house’? (their favorite job)
                                          • Good family culture embraces the extended family, the team that works for you.
                                          • You have the responsibility to work hard to keep your team gainfully employed and fund their paychecks.
                                          • Brett, Gary and Tom’s dad have always been progressive and forward thinking.
                                          • They would not be where they are today if it wasn’t for their dads.
                                          • Mom has influence. Can be your biggest cheerleader but can also be a grounding force.
                                          • Best advice from Joe Palermo to Tom Palermo: ‘Never Give Up’
                                          • Best advice from Terry Beachler to Brett Beachler is business ethics.
                                          • Advice from Brett Beachler to new generations: Humility. Be a sponge and learn.
                                          • Advice from Tom Palermo to new generations: You need patience. As you learn it will not all come immediately. Be willing to learn.
                                          • Advice from Gary Pontious, Jr.: Agrees with Tom and Brett.

                                           

                                          Son GEN Episode Business Dad Episode
                                          Tom Palermo 2nd 087, 223 Preferred Automotive Specialties Joe Palermo 224
                                          Gary Pontious Jr 2nd 197, 223 Toledo Auto Care, Toledo, OH, 100 th anniversary Gary Pontious Sr 224
                                          Brett Beachler 3rd 199, 223 Beachlers Vehicle Care and Repair, Peoria, IL Terry Beachler 224

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          My three guests have all been on the podcast before, see the chart below. These successful service professionals are all about family and working with their dads. The aftermarket is made up of many successful family businesses. They have their challenges and rewards.

                                          I contacted Gary Pontious Jr. (Episode 197), Tom Palermo (Episode 87) and Brett Beachler, (Episode 199) and asked if they would be part of a round table about their family business dynamic, especially their role with their dad’s.

                                          To build on the family dynamic, I asked Gary, Tom and Brett if they could get their dads to participate in their own round-table interview.

                                          You now get the benefit of two incredibly sincere interviews from the three sons in this episode and look for episode 224 for the Dads’ interview.

                                          Talking Points:

                                          • Gary, Brett and Tom developed their work ethic from their dads.
                                          • The sons were held to a higher standard by their fathers.
                                          • If you want to succeed you can’t have it handed to you.
                                          • No job is below you and it helps gain the trust of the rest of the team.
                                          • You must lead from the front.
                                          • Build a team that is like minded and there is nothing you can’t do.
                                          • Brett and his Dad have many of the same qualities, and that can create certain challenges.
                                          • Brett is teaching ‘Why’ they do the things they do. It was a direct outcome after he read Simon Sinek’s book “Start With Why”.
                                          • Tom is the operations guy and his dad takes care of back office and the sales team when they look for new fleet business.
                                          • The dads are currently working in their ‘wheel house’? (their favorite job)
                                          • Good family culture embraces the extended family, the team that works for you.
                                          • You have the responsibility to work hard to keep your team gainfully employed and fund their paychecks.
                                          • Brett, Gary and Tom’s dad have always been progressive and forward thinking.
                                          • They would not be where they are today if it wasn’t for their dads.
                                          • Mom has influence. Can be your biggest cheerleader but can also be a grounding force.
                                          • Best advice from Joe Palermo to Tom Palermo: ‘Never Give Up’
                                          • Best advice from Terry Beachler to Brett Beachler is business ethics.
                                          • Advice from Brett Beachler to new generations: Humility. Be a sponge and learn.
                                          • Advice from Tom Palermo to new generations: You need patience. As you learn it will not all come immediately. Be willing to learn.
                                          • Advice from Gary Pontious, Jr.: Agrees with Tom and Brett.

                                           

                                          Son GEN Episode Business Dad Episode
                                          Tom Palermo 2nd 087, 223 Preferred Automotive Specialties Joe Palermo 224
                                          Gary Pontious Jr 2nd 197, 223 Toledo Auto Care, Toledo, OH, 100 th anniversary Gary Pontious Sr 224
                                          Brett Beachler 3rd 199, 223 Beachlers Vehicle Care and Repair, Peoria, IL Terry Beachler 224

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7222Tue, 23 May 2017 03:00:52 -040057:47falsefullAftermarket Family Business Dynamics. Second and Third Generation Service Professionals Speak About their Role and Relationship with their Dads.<br /> <br /> Brett Beachler, 3rd generation join second generation sons Tom Palermo and Gary Pontious, Jr. in a discussion on the family business and their father son relationship. The aftermarket is mostly lead by family businesses and many business owners are contemplating succession.<br /> <br /> Learn how these three sons have grown up in the business and how they see their role and what their dad has taught them about leading into the next generation.                                          RR 222: Dwayne Myers from Dynamic AutomotiveRR 222: Dwayne Myers from Dynamic AutomotiveDwayne Myers is co-owner of Dynamic Automotive in Frederick County, MD, along with his partners Jose Bueso and Lee Foreman. This management team has graced the podcast in the earlier days. They shared their partnership story in episode 2, 3 and 4.

                                          Dwayne was one of 17 outstanding individuals who received the World Class Technician recognition in 2017 from the Auto Care Association and ASE. Bill Hanvey, president and CEO of Auto Care Association said, “Passing 22 ASE tests is a monumental achievement requiring exceptional knowledge and skills.”

                                          Dwayne’s Story.

                                          Dwayne became a mechanic while serving in the Army 89-92 as a Tank Mechanic in the 2nd Armor and 1st Cav.  While in the Service he went to Diesel Mechanics training at Central Texas College where he took and passed his 1st ASE test n 1992;  T-6 Electrical.

                                          After the Army, Dwayne started working for a trucking company and went to night school at Catonsville Community College for AA in Automotive Technology. This is where he met his partner, Jose’s Bueso’s, boss. He was his Electronics teacher. It is a small world.

                                          Dynamic Automotive opened their 1st shop 1995 – Dwayne started in 1997. He went to college part-time; nights and weekends. In 2002 Dynamic opened their second location and he came on full time. At that time  Dwayne was certified as an ASE Master Technician in Automotive and Medium/Heavy Duty Truck.

                                          Growth plans for Dynamic brought them their 3rd store in 2005. They purchased property on Urbana Road in Frederick, MD to build a Repair shop, Quick Lube and Car Wash. Dwayne took over management of the other locations while Lee and Jose worked on the new location.

                                          2007 was a tough year. The three partners rotated and Dwayne landed in Urbana. The large facility needed Dwayne’s team building skills.

                                          In 2008, Dwayne became an equity partner and in 2009 he went back to college for an associates degree in Business. And then in 2011 went back to college for his bachelors in Business and graduated in 2015

                                          In 2011 Dwayne attended Leadership 2.0. He also joined the Auto Plus Advisory Board that really opened his eyes to the industry. He started to figure out that Dynamic needed to do more for their people so they invested in training like AAPEX, Vision, Automechanika, and the R&W Conference among others. The training is very good for the business and an important training tool that created employee loyalty.

                                          In 2016 they open their 4th location and Dwayne took the final 4 collision ASE tests and was honored as a World Class Technician in 2017 with a total of 27 ASE Master Auto, Truck, Collision & L1,L2,L3,G1,X1,C1,A9.

                                          Dwayne is also a Dale Carnegie graduate. He says, “It really changed me.” He liked it so much he volunteer’s twice a year for 9 weeks to be a coach. Dwayne has started to send their team to Carnegie training. He says it is expensive but well worth it.

                                          Dwayne and his partners are involved in the community and industry. Among their support programs:

                                          • CCPN (Car Care Professional Network) Vice Chair
                                          • Education Committee – Auto Care
                                          • Frederick County Career and Technology Center Advisory Board Member.
                                          • Frederick County Business and Industry Committee.
                                          • Frederick County Work Force Development Board
                                          • ACPAC – Pac Dog for CCPN

                                          Talking Points:

                                          • Dwayne hires team members who are committed to continual education for the industry, for Dynamic Automotive and for themselves.
                                          • Dwayne was going to own a business and his bosses saw he wanted more out of life and offered an equity stake in the business.
                                          • ‘Never Talk Mad is great advice that Dwayne gives his managers.
                                          • Dynamics technicians get a raise when they get their ASE certifications.
                                          • The more you invest in an individual the more you will get out of them.
                                          • They put equal effort in soft skills training as they do technical training for their people.
                                            • He wants to improve their soft skills because the critical importance in dealing with each other and customers.

                                          • “You will not be able to work on tomorrows car with today’s knowledge.” You must keep up with technology.
                                          • The people part of the business is key. The customer experience is very important to business growth.
                                          • Dynamic Automotive works on Hybrids.
                                          • He has developed personal disciplines to get all his work done.
                                          • He loves the finance side of the business but relished the task to develop and build great leaders in his team.
                                          • He does not like the word manager and prefers ‘Team Leader’
                                          • “Don’t be afraid to give up the good to go after the great.”
                                          • Being positive is contagious. Attitude is a choice.

                                          Dynamic Automotive Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Dwayne Myers is co-owner of Dynamic Automotive in Frederick County, MD, along with his partners Jose Bueso and Lee Foreman. This management team has graced the podcast in the earlier days. They shared their partnership story in episode 2, 3 and 4.

                                          Dwayne was one of 17 outstanding individuals who received the World Class Technician recognition in 2017 from the Auto Care Association and ASE. Bill Hanvey, president and CEO of Auto Care Association said, “Passing 22 ASE tests is a monumental achievement requiring exceptional knowledge and skills.”

                                          Dwayne’s Story.

                                          Dwayne became a mechanic while serving in the Army 89-92 as a Tank Mechanic in the 2nd Armor and 1st Cav.  While in the Service he went to Diesel Mechanics training at Central Texas College where he took and passed his 1st ASE test n 1992;  T-6 Electrical.

                                          After the Army, Dwayne started working for a trucking company and went to night school at Catonsville Community College for AA in Automotive Technology. This is where he met his partner, Jose’s Bueso’s, boss. He was his Electronics teacher. It is a small world.

                                          Dynamic Automotive opened their 1st shop 1995 – Dwayne started in 1997. He went to college part-time; nights and weekends. In 2002 Dynamic opened their second location and he came on full time. At that time  Dwayne was certified as an ASE Master Technician in Automotive and Medium/Heavy Duty Truck.

                                          Growth plans for Dynamic brought them their 3rd store in 2005. They purchased property on Urbana Road in Frederick, MD to build a Repair shop, Quick Lube and Car Wash. Dwayne took over management of the other locations while Lee and Jose worked on the new location.

                                          2007 was a tough year. The three partners rotated and Dwayne landed in Urbana. The large facility needed Dwayne’s team building skills.

                                          In 2008, Dwayne became an equity partner and in 2009 he went back to college for an associates degree in Business. And then in 2011 went back to college for his bachelors in Business and graduated in 2015

                                          In 2011 Dwayne attended Leadership 2.0. He also joined the Auto Plus Advisory Board that really opened his eyes to the industry. He started to figure out that Dynamic needed to do more for their people so they invested in training like AAPEX, Vision, Automechanika, and the R&W Conference among others. The training is very good for the business and an important training tool that created employee loyalty.

                                          In 2016 they open their 4th location and Dwayne took the final 4 collision ASE tests and was honored as a World Class Technician in 2017 with a total of 27 ASE Master Auto, Truck, Collision & L1,L2,L3,G1,X1,C1,A9.

                                          Dwayne is also a Dale Carnegie graduate. He says, “It really changed me.” He liked it so much he volunteer’s twice a year for 9 weeks to be a coach. Dwayne has started to send their team to Carnegie training. He says it is expensive but well worth it.

                                          Dwayne and his partners are involved in the community and industry. Among their support programs:

                                          • CCPN (Car Care Professional Network) Vice Chair
                                          • Education Committee – Auto Care
                                          • Frederick County Career and Technology Center Advisory Board Member.
                                          • Frederick County Business and Industry Committee.
                                          • Frederick County Work Force Development Board
                                          • ACPAC – Pac Dog for CCPN

                                          Talking Points:

                                          • Dwayne hires team members who are committed to continual education for the industry, for Dynamic Automotive and for themselves.
                                          • Dwayne was going to own a business and his bosses saw he wanted more out of life and offered an equity stake in the business.
                                          • ‘Never Talk Mad is great advice that Dwayne gives his managers.
                                          • Dynamics technicians get a raise when they get their ASE certifications.
                                          • The more you invest in an individual the more you will get out of them.
                                          • They put equal effort in soft skills training as they do technical training for their people.
                                            • He wants to improve their soft skills because the critical importance in dealing with each other and customers.

                                          • “You will not be able to work on tomorrows car with today’s knowledge.” You must keep up with technology.
                                          • The people part of the business is key. The customer experience is very important to business growth.
                                          • Dynamic Automotive works on Hybrids.
                                          • He has developed personal disciplines to get all his work done.
                                          • He loves the finance side of the business but relished the task to develop and build great leaders in his team.
                                          • He does not like the word manager and prefers ‘Team Leader’
                                          • “Don’t be afraid to give up the good to go after the great.”
                                          • Being positive is contagious. Attitude is a choice.

                                          Dynamic Automotive Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7212Fri, 19 May 2017 03:00:46 -040044:21falsefullVice Chair of CCPN is Honored as a 2017 ASE/Autocare World Class Technician<br /> <br /> Dwayne Myers tells his story that starts in the Army and ends with the 2017 ASE/Auto Care World Class Technician Honor. It seems that everything Dwayne Myers did in his career helped pave the way to this recognition.<br />  <br /> A partner in the four-shop operation Dynamic Automotive in Frederick County, MD, listen to Dwayne’s message that anyone can have success. He says, “Don’t be afraid to give up the good to go after the great.”<br />  <br /> Dwayne shares some great wisdom on Dynamics commitment to training and building a team. He sees a bright future for all shop owners and provides a great piece of management wisdom: ‘Never Talk Mad’.                                          RR 221: Bill Greeno from Quality Automotive & SmogRR 221: Bill Greeno from Quality Automotive & SmogBill Greeno is the owner of Quality Automotive and Smog in Truckee, CA.  Truckee is a small mountain town in Northern California.  His shop services a local clientele, 99% of which are All Wheel or Four Wheel Drive vehicles.  He says most families in his area have a Dad that drives a Chevy Pick-Up, a Mom who drives an Audi, and a kid or two with Subaru’s.  They limit themselves to only working on late model  vehicles 20 years or newer.

                                          What makes his shop special is an unyielding commitment to customer service.  This is facilitated through continuing efforts in communication education.  “Communication is completely un-master able” says Greeno.  “It is elusive and ever changing.”  He enjoys the challenge as does his staff.

                                          He also believes that having a satisfied staff is pivotal to customer service success.  Having a shared vision is at the core of this.  Their Vision Statement is “Your Trusted Local Auto Care.”  Their service related conversations revolve around their Vision Statement and it is the launch pad for discussions regarding new ideas and/or changing a policy or procedure.

                                          When they are off the clock their team enjoys various outing together.  They go whitewater rafting, mountain biking, skiing, cart racing, and an occasional Reno Ace’s baseball game.  They also close one day a year to have a private meeting and class.  This class usually revolves around a book study (often done by “book on tape).

                                          Bill is proud to serve the Truckee/Tahoe Community with a shop that offers the highest level of expertise and integrity at every level of automotive repair and service.

                                          Bill is also an industry business coach and management consultant for the Industry For Automotive Business Excellence. Each year he teaches classes at the WorldPac STX Expo.

                                          Bill and his family spend their spare time skiing, mountain biking and participating in shooting sports. Bill owns a Toyota Tundra, VW Tiguan and GMC Sierra Diesel. His first vehicle was a ’73 Chevy Vega.

                                          Talking Points:

                                          • Bring customers in the fold of your culture.
                                          • He just signed the papers to build a new 6 bay, 5,300 sqft shop. With all the best amenities.
                                          • As a consultant for The Institute for Automotive Business Excellence, Bill works with 14 shops in a twenty-group environment. They meet four times a year.
                                            • Value of a twenty group is the interaction between members. That is where the magic happens.
                                            • Customer training and interpersonal communication skills are critical for technicians who’ve become shop owners.
                                            • He’s passionate to help shop owners excel at leadership and management.
                                            • Leadership can be a tough transition because owners can’t remove him or herself out of being ‘one of the guys’.
                                            • ‘Unhappy shop owners’ have been around for a while and can be tough to turn around.

                                          • There are great things happening in our industry right now. Many shop owners know what it takes to succeed.
                                            • More apprentice programs with young techs.
                                            • From supply to delivery he sees a lot of upside.
                                            • Next 10 years look very promising for the service professional.

                                          • He recommends technician and service adviser training at 10 hours per quarter.
                                            • There is a bonus for his technicians to maintain their minimum 40 hours of training.

                                          • Bill keeps a running list of ASE certifications and the number of hours each tech is getting.
                                            • He uses his teams ASE certifications in his marketing.

                                          • Processes and systems is pure logic and is the perfect place to start in improving any shop.
                                          • Bill wants to make the transition to DVI and paperless but he continues to look at all options.
                                          • He shares a story of something he tried and did not work.
                                          • Bill shares what he does to monitor deferred work.
                                          • He talks about setting pre-book reminders.
                                          • Learn about his ‘Red Check Club’ as a strong tool for retention (customer loyalty).
                                          • He is recording phone calls from his reported phone numbers.
                                          • Learn his opinion on specialization.
                                          • Bill’s wife, Sheila, is the ideas person and he is the execution person.
                                          • He shares his thoughts on the future of the industry.

                                          Information on Quality Automotive & Smog:

                                          Years in industry: 8
                                          Years in business ownership: 8
                                          Number of technicians and lifts: 3
                                          Days Open: Mon-Fri
                                          Technicians and Service Adviser Training: 50 Hours Per Year
                                          Something Special About the Business: We are in the customer service business, we just happen to fix cars.
                                          Business Consultant: Institute for Automotive Business Excellence
                                          SMS: Mitchell
                                          Primary Source for Parts: Aftermarket
                                          Performing Hybrid Repairs: Yes
                                          Biggest Challenges Today?: Changes in Technology
                                          A special entrepreneurial hack: Goal Oriented. Name it, write it down, share it, live it.
                                          Philanthropy: Young Life, Truckee Senior Center, Truckee Warming Center

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Bill Greeno is the owner of Quality Automotive and Smog in Truckee, CA.  Truckee is a small mountain town in Northern California.  His shop services a local clientele, 99% of which are All Wheel or Four Wheel Drive vehicles.  He says most families in his area have a Dad that drives a Chevy Pick-Up, a Mom who drives an Audi, and a kid or two with Subaru’s.  They limit themselves to only working on late model  vehicles 20 years or newer.

                                          What makes his shop special is an unyielding commitment to customer service.  This is facilitated through continuing efforts in communication education.  “Communication is completely un-master able” says Greeno.  “It is elusive and ever changing.”  He enjoys the challenge as does his staff.

                                          He also believes that having a satisfied staff is pivotal to customer service success.  Having a shared vision is at the core of this.  Their Vision Statement is “Your Trusted Local Auto Care.”  Their service related conversations revolve around their Vision Statement and it is the launch pad for discussions regarding new ideas and/or changing a policy or procedure.

                                          When they are off the clock their team enjoys various outing together.  They go whitewater rafting, mountain biking, skiing, cart racing, and an occasional Reno Ace’s baseball game.  They also close one day a year to have a private meeting and class.  This class usually revolves around a book study (often done by “book on tape).

                                          Bill is proud to serve the Truckee/Tahoe Community with a shop that offers the highest level of expertise and integrity at every level of automotive repair and service.

                                          Bill is also an industry business coach and management consultant for the Industry For Automotive Business Excellence. Each year he teaches classes at the WorldPac STX Expo.

                                          Bill and his family spend their spare time skiing, mountain biking and participating in shooting sports. Bill owns a Toyota Tundra, VW Tiguan and GMC Sierra Diesel. His first vehicle was a ’73 Chevy Vega.

                                          Talking Points:

                                          • Bring customers in the fold of your culture.
                                          • He just signed the papers to build a new 6 bay, 5,300 sqft shop. With all the best amenities.
                                          • As a consultant for The Institute for Automotive Business Excellence, Bill works with 14 shops in a twenty-group environment. They meet four times a year.
                                            • Value of a twenty group is the interaction between members. That is where the magic happens.
                                            • Customer training and interpersonal communication skills are critical for technicians who’ve become shop owners.
                                            • He’s passionate to help shop owners excel at leadership and management.
                                            • Leadership can be a tough transition because owners can’t remove him or herself out of being ‘one of the guys’.
                                            • ‘Unhappy shop owners’ have been around for a while and can be tough to turn around.

                                          • There are great things happening in our industry right now. Many shop owners know what it takes to succeed.
                                            • More apprentice programs with young techs.
                                            • From supply to delivery he sees a lot of upside.
                                            • Next 10 years look very promising for the service professional.

                                          • He recommends technician and service adviser training at 10 hours per quarter.
                                            • There is a bonus for his technicians to maintain their minimum 40 hours of training.

                                          • Bill keeps a running list of ASE certifications and the number of hours each tech is getting.
                                            • He uses his teams ASE certifications in his marketing.

                                          • Processes and systems is pure logic and is the perfect place to start in improving any shop.
                                          • Bill wants to make the transition to DVI and paperless but he continues to look at all options.
                                          • He shares a story of something he tried and did not work.
                                          • Bill shares what he does to monitor deferred work.
                                          • He talks about setting pre-book reminders.
                                          • Learn about his ‘Red Check Club’ as a strong tool for retention (customer loyalty).
                                          • He is recording phone calls from his reported phone numbers.
                                          • Learn his opinion on specialization.
                                          • Bill’s wife, Sheila, is the ideas person and he is the execution person.
                                          • He shares his thoughts on the future of the industry.

                                          Information on Quality Automotive & Smog:

                                          Years in industry: 8
                                          Years in business ownership: 8
                                          Number of technicians and lifts: 3
                                          Days Open: Mon-Fri
                                          Technicians and Service Adviser Training: 50 Hours Per Year
                                          Something Special About the Business: We are in the customer service business, we just happen to fix cars.
                                          Business Consultant: Institute for Automotive Business Excellence
                                          SMS: Mitchell
                                          Primary Source for Parts: Aftermarket
                                          Performing Hybrid Repairs: Yes
                                          Biggest Challenges Today?: Changes in Technology
                                          A special entrepreneurial hack: Goal Oriented. Name it, write it down, share it, live it.
                                          Philanthropy: Young Life, Truckee Senior Center, Truckee Warming Center

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7201Tue, 16 May 2017 03:00:37 -040037:57falsefullAn Unyielding Commitment to Customer Service is Facilitated through Communication Education.<br /> <br /> Bill Greeno from Quality Automotive and Smog in Truckee, CA and a business consultant with a focus on leadership and management is big on communication. He and his team work hard on building strong internal communication, that he says makes huge difference in his unyielding customer service.<br /> <br /> He also believes that having a satisfied staff is pivotal to customer service success. Having a shared vision is at the core of this. Their Vision Statement is “Your Trusted Local Auto Care.” Their service related conversations revolve around their Vision Statement and it is the launch pad for discussions regarding new ideas and/or changing a policy or procedure.                                          RR 220: Barry Barrett & Tom ZiglarRR 220: Barry Barrett & Tom ZiglarTom Ziglar in his own words. I have been working here 50 years (my whole life, but “officially” only 28 years)! Dad made sure I learned the business from front door to back, so I started in the warehouse, then on to production, sales, sales management, seminar promotion, and then as CEO for the last 20 years. Now I work with the best team in the world with the best customers in the world, and if you’re not careful, when you come by the offices you will find yourself officially adopted into the Ziglar family! I have a beautiful wife and daughter. I enjoy social media and I love speaking to people all over the world. My personal mission statement: “My mission is to help you become significant by equipping you to help others become significant.” This mission is why I love our Ziglar Legacy Certification program. My favorite Zig quote: “Son, God don’t make no junk, and thanks to your mother, neither do I!” I hope to meet you someday, and if you are ever in Plano, Texas, on a Monday morning, I invite you to join us at our Monday Morning Devotionals. I am proud to say our guests always outnumber us, so you will fit right in. As so many have known Zig Ziglar one of America’s most influential and beloved encourager and believer that everyone could be, do and have more, founded the Zig Ziglar Corporation in 1977. He influenced an estimated quarter of a billion individuals through his 33 books, including the bestseller See You at the Top, which has sold almost two million copies. As CEO of Ziglar, Inc., Tom Ziglar carries on the Ziglar philosophy: “You can have everything in life you want if you will just help enough other people get what they want.” Barry Barrett, a Certified EOS Implementer. As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless. Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE. Episode Talking Points:
                                          • Barry Barrett explains, with passion, ‘The Wheel of Life. Mind, Spiritual, Family, Health, Personal, Financial and Career.
                                          • Tom Ziglar calls himself an intellectual engineer.
                                          • When we’re selling and doing it right we are looking at the potential of a prospect,solving a problem and prevent pain and problems in the future.
                                          • People don’t like to be sold but they love help in buying.
                                          • Customers can save time and money with what the aftermarket sells. We help people extend the life of their car and prevent $480 average monthly car payment.
                                          • A good selling program will help explain to your customer that they will save 45% on vehicle ownership if you do the maintenance and repairs. That is saving 50% on the operating costs of your 2nd highest expense next to your home.
                                          • “You are the average of the 5 people you spend the most time with”. Jim Rohn
                                          • Barry grew up in a single wide trailer, with a single mom and shares how he overcame grades in school and learned to love reading.
                                          • Barry is a Marine Corp veteran.
                                          • Tom Ziglar says, “The fastest way to success. Is to replace a bad habit with a good habit.
                                            • Zig Zilar’s Termite philosophy: Hurricanes and tornadoes get all the publicity but termites do more damage and they take such ity-bity bites.
                                            • Tom Ziglars explains the benefits for listening to podcasts in a regular routine.
                                            • $10,000 challenge
                                            • 66 days to create a new habit that will stick.
                                              • You want to get to the point where if you quit your new habit your body and mind will miss it.
                                              • Join the gym in January and quit in February. You must stick it out for 66 days.


                                          • Extreme Pareto Principle
                                            • 1% of our activities produces 60% of the results we have
                                            • We all have default modes and un-default modes.
                                            • Try to grow 1% each day.

                                          • Most lottery winners are out of money within 10 years because they never built the character to keep the money.
                                          • Barry says you’ve got to book an appointment with every action on your calendar.
                                          • Tom’s ‘Perfect Start’ to your day.
                                            • Two chairs.
                                            • He is reading five to ten books at a time.
                                            • Working on his goals and uses a planner.
                                            • He creates a mental model on important items of the day.
                                              • He pictures the event or conversation going as perfectly as it can.
                                              • Mental preparation makes him prepared and ready.
                                              • Works on his One-Thing.

                                            • Tom Ziglar’s ideas on how to connect with books. Don’t forget about audio and podcasts.
                                            • Tom Ziglar’s favorite quote from his dad Zig.


                                          Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email
                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com]]>                                          Tom Ziglar in his own words. I have been working here 50 years (my whole life, but “officially” only 28 years)! Dad made sure I learned the business from front door to back, so I started in the warehouse, then on to production, sales, sales management, seminar promotion, and then as CEO for the last 20 years. Now I work with the best team in the world with the best customers in the world, and if you’re not careful, when you come by the offices you will find yourself officially adopted into the Ziglar family! I have a beautiful wife and daughter. I enjoy social media and I love speaking to people all over the world. My personal mission statement: “My mission is to help you become significant by equipping you to help others become significant.” This mission is why I love our Ziglar Legacy Certification program. My favorite Zig quote: “Son, God don’t make no junk, and thanks to your mother, neither do I!” I hope to meet you someday, and if you are ever in Plano, Texas, on a Monday morning, I invite you to join us at our Monday Morning Devotionals. I am proud to say our guests always outnumber us, so you will fit right in. As so many have known Zig Ziglar one of America’s most influential and beloved encourager and believer that everyone could be, do and have more, founded the Zig Ziglar Corporation in 1977. He influenced an estimated quarter of a billion individuals through his 33 books, including the bestseller See You at the Top, which has sold almost two million copies. As CEO of Ziglar, Inc., Tom Ziglar carries on the Ziglar philosophy: “You can have everything in life you want if you will just help enough other people get what they want.” Barry Barrett, a Certified EOS Implementer. As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model. Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless. Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE. Episode Talking Points:
                                          • Barry Barrett explains, with passion, ‘The Wheel of Life. Mind, Spiritual, Family, Health, Personal, Financial and Career.
                                          • Tom Ziglar calls himself an intellectual engineer.
                                          • When we’re selling and doing it right we are looking at the potential of a prospect,solving a problem and prevent pain and problems in the future.
                                          • People don’t like to be sold but they love help in buying.
                                          • Customers can save time and money with what the aftermarket sells. We help people extend the life of their car and prevent $480 average monthly car payment.
                                          • A good selling program will help explain to your customer that they will save 45% on vehicle ownership if you do the maintenance and repairs. That is saving 50% on the operating costs of your 2nd highest expense next to your home.
                                          • “You are the average of the 5 people you spend the most time with”. Jim Rohn
                                          • Barry grew up in a single wide trailer, with a single mom and shares how he overcame grades in school and learned to love reading.
                                          • Barry is a Marine Corp veteran.
                                          • Tom Ziglar says, “The fastest way to success. Is to replace a bad habit with a good habit.
                                            • Zig Zilar’s Termite philosophy: Hurricanes and tornadoes get all the publicity but termites do more damage and they take such ity-bity bites.
                                            • Tom Ziglars explains the benefits for listening to podcasts in a regular routine.
                                            • $10,000 challenge
                                            • 66 days to create a new habit that will stick.
                                              • You want to get to the point where if you quit your new habit your body and mind will miss it.
                                              • Join the gym in January and quit in February. You must stick it out for 66 days.


                                          • Extreme Pareto Principle
                                            • 1% of our activities produces 60% of the results we have
                                            • We all have default modes and un-default modes.
                                            • Try to grow 1% each day.

                                          • Most lottery winners are out of money within 10 years because they never built the character to keep the money.
                                          • Barry says you’ve got to book an appointment with every action on your calendar.
                                          • Tom’s ‘Perfect Start’ to your day.
                                            • Two chairs.
                                            • He is reading five to ten books at a time.
                                            • Working on his goals and uses a planner.
                                            • He creates a mental model on important items of the day.
                                              • He pictures the event or conversation going as perfectly as it can.
                                              • Mental preparation makes him prepared and ready.
                                              • Works on his One-Thing.

                                            • Tom Ziglar’s ideas on how to connect with books. Don’t forget about audio and podcasts.
                                            • Tom Ziglar’s favorite quote from his dad Zig.


                                          Be socially involved and in touch with the show: Facebook   Twitter   Linked In   Email
                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com]]>                                          https://remarkableresults.biz/?p=7178Fri, 12 May 2017 03:00:00 -040056:29falsefull220220Selling and Personal Inspiration Times Two! Join Two Sales and Personal Improvement Trainers that Speak Directly to all Aftermarket Professionals. Barry Barret, Director of Training at RLO and a Ziglar Legacy Certified Coach and Tom Ziglar, CEO of Ziglar Inc. bring their personal improvement passion as it relates to all automotive aftermarket professionals. We talked about ‘The Wheel Of Life’, The fastest way to success is to replace a bad habit with a good habit, how to create a perfect start to your day, Zig Ziglar stories and much more. Enjoy a very inspirational episode that could become one of your most listened to interviews.                                          RR 219: Nick Lenhart from Lenhart’s Service CenterRR 219: Nick Lenhart from Lenhart’s Service CenterNick Lenhart was raised at Lenhart’s Service Center Tire Pros– quite literally. From the time he could walk, he was helping out in the shop, sweeping the floor, and cleaning equipment and trucks.

                                          As a teenager, Nick attended Central Westmoreland Career and Technology Center where he studied automotive technology. After graduating from Penn Trafford High School, Nick went on to Westmoreland Community College to study business while working at Lenhart’s Service Center Tire Pros as a technician and tow truck operator. Eventually, he became the service adviser. After eight years of service writing, he added the additional responsibilities of an owner/partner alongside his father, Ken.

                                          Nick is actively involved with the Norwin Chamber of Commerce and the local tech school, Center Westmoreland Career and Technology Center, where he sits on the Automotive Craft Committee and Advisory Board. He also chairs the Tire Pros North East and National Dealer Councils representing over 700 Tire Pros dealers across the United States.

                                          In addition to striving to provide the highest quality and value in automotive service, Nick and his family believe in giving back to the community that supports them. Through the use of their business sign, they raise thousands of dollars annually for local charities, such as the American Cancer Society, Westmoreland County Food Bank, Westmoreland County Animal Shelter, and Make-A-Wish.

                                          When he’s not at the shop, Nick enjoys working on his house, spending time outdoors, and traveling the country on his motorcycle.

                                          Talking points:

                                          • Fourth Generation, millennial son and partner with his dad.
                                          • The older Nick gets the smarter his dad gets.
                                          • As his accountability grows he starts to find his place for making decisions and his dad gives him the room to fail and learn.
                                          • Nick has spoken at career day and explained what a technician can earn today and about a career in our industry. It is not always about fixing cars. You can be a manufacturer instructor, work in marketing, distribution, insurance, and even own your own business among others.
                                          • Kids today are being told they have to go to college; when there are many skilled labor jobs that have a huge earning potential.
                                          • They were missing tire selling opportunities so they partnered with Tire Pro’s.
                                          • Nick does pay for his techs training.
                                          • To find your next tech. Build a bench. Constantly interview.
                                          • Implemented digital vehicle inspections and worked with his dad. A smart move for the company.
                                          • He shared an Ah-Ha moment for his team while listening to an RRR podcast on DVI.
                                          • Lenhart’s provides free shuttle service, loaner cars along with free pick-up and delivery to keep the convenience for his customers, especially his millennial customers, because they are closed on weekends.
                                          • Social media is strong for them but they never sell through the medium. They ‘touch’ their customer instead.
                                          • They have a unique road side sign with a marquee in it and use it for philanthropy
                                          • Challenge is to firm up his balance sheet and reduce debt so he can implement a succession plan
                                          • He is getting his new ideas from his twenty group and learning from each other.

                                          Lenhart’s Web Site

                                          Years in industry: 14
                                          Years in business ownership: 2
                                          Number of technicians: 3
                                          Number of lifts/bays: 5
                                          Days Open: Mon-Fri
                                          Annual estimated volume: $1.1M
                                          Other Services: Lenhart's washes and vac's every car that they work on.
                                          Aftermarket Associations: Tire Pros, AASP-PA
                                          Special Accreditation's: ASE – C1
                                          Shop Management System (SMS): RO Writer
                                          Biggest Industry Challenge: Technician Shortage
                                          Philanthropy: 2016 raised over $8,000 for local charities with the use of their outdoors sign

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Nick Lenhart was raised at Lenhart’s Service Center Tire Pros– quite literally. From the time he could walk, he was helping out in the shop, sweeping the floor, and cleaning equipment and trucks.

                                          As a teenager, Nick attended Central Westmoreland Career and Technology Center where he studied automotive technology. After graduating from Penn Trafford High School, Nick went on to Westmoreland Community College to study business while working at Lenhart’s Service Center Tire Pros as a technician and tow truck operator. Eventually, he became the service adviser. After eight years of service writing, he added the additional responsibilities of an owner/partner alongside his father, Ken.

                                          Nick is actively involved with the Norwin Chamber of Commerce and the local tech school, Center Westmoreland Career and Technology Center, where he sits on the Automotive Craft Committee and Advisory Board. He also chairs the Tire Pros North East and National Dealer Councils representing over 700 Tire Pros dealers across the United States.

                                          In addition to striving to provide the highest quality and value in automotive service, Nick and his family believe in giving back to the community that supports them. Through the use of their business sign, they raise thousands of dollars annually for local charities, such as the American Cancer Society, Westmoreland County Food Bank, Westmoreland County Animal Shelter, and Make-A-Wish.

                                          When he’s not at the shop, Nick enjoys working on his house, spending time outdoors, and traveling the country on his motorcycle.

                                          Talking points:

                                          • Fourth Generation, millennial son and partner with his dad.
                                          • The older Nick gets the smarter his dad gets.
                                          • As his accountability grows he starts to find his place for making decisions and his dad gives him the room to fail and learn.
                                          • Nick has spoken at career day and explained what a technician can earn today and about a career in our industry. It is not always about fixing cars. You can be a manufacturer instructor, work in marketing, distribution, insurance, and even own your own business among others.
                                          • Kids today are being told they have to go to college; when there are many skilled labor jobs that have a huge earning potential.
                                          • They were missing tire selling opportunities so they partnered with Tire Pro’s.
                                          • Nick does pay for his techs training.
                                          • To find your next tech. Build a bench. Constantly interview.
                                          • Implemented digital vehicle inspections and worked with his dad. A smart move for the company.
                                          • He shared an Ah-Ha moment for his team while listening to an RRR podcast on DVI.
                                          • Lenhart’s provides free shuttle service, loaner cars along with free pick-up and delivery to keep the convenience for his customers, especially his millennial customers, because they are closed on weekends.
                                          • Social media is strong for them but they never sell through the medium. They ‘touch’ their customer instead.
                                          • They have a unique road side sign with a marquee in it and use it for philanthropy
                                          • Challenge is to firm up his balance sheet and reduce debt so he can implement a succession plan
                                          • He is getting his new ideas from his twenty group and learning from each other.

                                          Lenhart’s Web Site

                                          Years in industry: 14
                                          Years in business ownership: 2
                                          Number of technicians: 3
                                          Number of lifts/bays: 5
                                          Days Open: Mon-Fri
                                          Annual estimated volume: $1.1M
                                          Other Services: Lenhart's washes and vac's every car that they work on.
                                          Aftermarket Associations: Tire Pros, AASP-PA
                                          Special Accreditation's: ASE – C1
                                          Shop Management System (SMS): RO Writer
                                          Biggest Industry Challenge: Technician Shortage
                                          Philanthropy: 2016 raised over $8,000 for local charities with the use of their outdoors sign

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7165Tue, 09 May 2017 03:00:09 -040041:47falsefullFourth Generation Millennial in Partner With His Dad Speaks to the Challenges of Succession, Debt Management and the Changing Industry.<br /> <br /> Nick Lenhart from Lennart’s Service Center Tire Pro’s brings a very honest and transparent discussion to the table. On top of the legacy customer service that Lenhart’s is known for they are big in community philanthropy. Nick shares the story on one key tool they use to do community outreach.<br /> <br /> Nick shares why they made a move to Tire Pros and that their move to DVI was important and rewarding. He explains the strategy he uses on social media why improving his balance sheet is important to his dad’s succession plan with him and the value he places on networking and twenty groups.                                          RR 218: Rick Escalambre, Educator – TrainerRR 218: Rick Escalambre, Educator – TrainerRick Escalambre earned his Bachelor of Arts in Industrial Arts from San Francisco State University. He taught full-time at Skyline College in San Bruno, CA for 31 years. In June 2015, he retired from full-time teaching and continues to teach part-time and do contract training.  In addition to teaching Engine Performance related subjects, he coordinated one of the largest and finest automotive programs in the State of California.

                                          Rick previously taught high school automotive courses, managed a Chevron Service Station and owned a general automotive repair business in Concord, CA.

                                          For nine years he was the Chairperson for the former Bureau of Automotive Repair Smog Check Education Advisory Committee. He is a past president and current newsletter editor for the California Automotive Teachers (CAT) Association. Currently, Rick is a member of the NASTF Education Committee.

                                          Skyline College’s facility, equipment, dynamometers and vehicles allowed him to conduct extensive in-depth research of OBD II System Operation & Diagnosis, and Evaporative Emission Systems. Rick is a respected author and editor of books in the field of Engine Performance, Evaporative Emission Systems, and Computer Controls.

                                          Rick’s goal is to provide information that will help teachers and technicians perform their respective jobs more effectively.

                                          Rick was honored in 2015 with the VISION Educator of the Year honor.

                                          Episode Talking Points:

                                          • Research is an important part of teaching, even writing, but that time is being reduced because of admin work.
                                          • 2017 Vision Educators Think Tank Panel Discussion:
                                            • Goals to address the technician shortage.
                                            • Education in industry.
                                            • Hard working committee to handle this very important industry issue.
                                            • Educators that are involved reap big rewards.

                                          • Shop owners need to get involved with secondary and post-secondary education.
                                          • Rick believes that licensing and a post-secondary standardized training model is a must for the industry.
                                            • Best example there are 77 automotive technology programs at community college’s in California and there are 77 different training models
                                            • He would like to see one organization take on this challenge to unite programs into a teaching standard
                                            • Regarding licensing, he likes Canada’s program they have a true apprentice programs and standards that show proficiency

                                          • As one of the highest revenue generating industries, we are united but divided.
                                            • We call aftermarket professionals independent and that mislabeling has a negative impact on the industry.

                                          • In California, if you bring your own tools you get paid double minimum wage.
                                          • Shops today need to recruit from the colleges and develop a mentorship/apprentice program. See Mike Davidson’s podcast here pertaining for a program for growing your own techs.
                                          • What to look for in a college graduate; Attitude, Attendance, Appearance, are they Trainable, can they Learn how to fix cars. The above and an apprentice program to gain work experience makes a top technician.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Rick Escalambre earned his Bachelor of Arts in Industrial Arts from San Francisco State University. He taught full-time at Skyline College in San Bruno, CA for 31 years. In June 2015, he retired from full-time teaching and continues to teach part-time and do contract training.  In addition to teaching Engine Performance related subjects, he coordinated one of the largest and finest automotive programs in the State of California.

                                          Rick previously taught high school automotive courses, managed a Chevron Service Station and owned a general automotive repair business in Concord, CA.

                                          For nine years he was the Chairperson for the former Bureau of Automotive Repair Smog Check Education Advisory Committee. He is a past president and current newsletter editor for the California Automotive Teachers (CAT) Association. Currently, Rick is a member of the NASTF Education Committee.

                                          Skyline College’s facility, equipment, dynamometers and vehicles allowed him to conduct extensive in-depth research of OBD II System Operation & Diagnosis, and Evaporative Emission Systems. Rick is a respected author and editor of books in the field of Engine Performance, Evaporative Emission Systems, and Computer Controls.

                                          Rick’s goal is to provide information that will help teachers and technicians perform their respective jobs more effectively.

                                          Rick was honored in 2015 with the VISION Educator of the Year honor.

                                          Episode Talking Points:

                                          • Research is an important part of teaching, even writing, but that time is being reduced because of admin work.
                                          • 2017 Vision Educators Think Tank Panel Discussion:
                                            • Goals to address the technician shortage.
                                            • Education in industry.
                                            • Hard working committee to handle this very important industry issue.
                                            • Educators that are involved reap big rewards.

                                          • Shop owners need to get involved with secondary and post-secondary education.
                                          • Rick believes that licensing and a post-secondary standardized training model is a must for the industry.
                                            • Best example there are 77 automotive technology programs at community college’s in California and there are 77 different training models
                                            • He would like to see one organization take on this challenge to unite programs into a teaching standard
                                            • Regarding licensing, he likes Canada’s program they have a true apprentice programs and standards that show proficiency

                                          • As one of the highest revenue generating industries, we are united but divided.
                                            • We call aftermarket professionals independent and that mislabeling has a negative impact on the industry.

                                          • In California, if you bring your own tools you get paid double minimum wage.
                                          • Shops today need to recruit from the colleges and develop a mentorship/apprentice program. See Mike Davidson’s podcast here pertaining for a program for growing your own techs.
                                          • What to look for in a college graduate; Attitude, Attendance, Appearance, are they Trainable, can they Learn how to fix cars. The above and an apprentice program to gain work experience makes a top technician.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7111Fri, 05 May 2017 03:00:57 -040029:24falsefullWe call aftermarket professionals independent and that mislabeling has a negative impact on the industry.<br /> <br /> Rick Escalambre the 2015 Vision Educator of the Year, retired two years ago from Skyline College and is busier than ever as an adjunct professor and contract trainer.<br /> <br /> He is an author and member of NASTF Education Committee and involved in the educators think tank at Vision KC among others.<br /> <br /> Rick is very outspoken on licensing and having a standardized training model in post-secondary education. Among the talking points: getting involved in education, shops recruiting at the college level, and creating strong apprentice programs. This career educator will have you thinking hard about his perspectives.                                          RR 217: Stacia Hamp from Community AutoRR 217: Stacia Hamp from Community AutoSince 2004, Stacia Hamp, General Manager, has helped transform Community Auto from her father’s one-man shop to a thriving business able to serve many clients in Northern Colorado.Her passion for educating people about their car, providing a safe and comfortable atmosphere for car repairs, and inspiring people to take action has contributed to her successful leadership at Community Auto and the community beyond.

                                          Stacia Hamp and her Dad Eric Warrington with the 2017 BBB Torch Award for Business Ethics

                                          In 1995 Stacia’s dad, Eric Warrington, started Community Auto in his garage in Fort Collins, CO. Along with Stacia,  Eric has created a culture where everyone at Community Auto understands that someone’s car is often the key to their livelihood. He feels it is the role of the auto repair shop to get that car and that person back running in excellent condition.

                                          On April 26, 2017 the Northern Colorado Better Business Bureau honored Community Auto with the Torch Awards for Ethics in the Small Business Category. Winners of the BBB Torch Awards for Ethics are evaluated and judged on BBB’s six TRUST Principles: Transformation at the Top, Reinforce and Build, Unite the Team, Steer Performance, Treasure People and Enthusiastically Reinvest

                                          I want to personally congratulate Eric Warrington and Stacia Hamp for this honor. I know that Stacia was so proud of her dad and team and we held the interview until it was formally announced. Enjoy her excitement when you hear her announce it in the interview.

                                          Talking Points:

                                          • In business with her Dad 13 years. Dad and Daughter complement each other.
                                          • Formal education: Elementary Teacher.
                                          • Employee training expectations, require 50 hours each year.
                                          • Mission: Never put money ahead of people .
                                          • Her dad had the strong culture of purpose already in place. Stacia brought the strength of processes and systems to the business.
                                          • Learn about how Stacia hires for a cultural fit and the process they go through.
                                          • Reviewing comebacks. Most comebacks can be eliminated by reviewing the work flow process.
                                          • Referrals are the best marketing opportunity
                                            • Referring customer gets a thank you note and a special discount

                                          • DVI has increased transparency and in turn has increased trust

                                          Article on the BBB Torch Award

                                          Community Auto Website

                                          Community Auto Overview:

                                          Years Stacia in industry: 13
                                          Years in business ownership: 1
                                          Number of technicians: 4
                                          Number of lifts: 7
                                          Number of bays: 8
                                          Days Open: Mon-Fri
                                          Annual estimated volume: $1.3M
                                          Average Number of Training Hours Per Year/Technician & Service Advisor: 50
                                          Industry involvement: ASA, NAPA Elite BDG, AAA
                                          Special Accreditation's: ASE Service Consultant, Elite Masters Program
                                          Philanthropy: Project Self Sufficiency, Liberty Common School
                                          Honors: BBB Torch Award for Business Ethics

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Since 2004, Stacia Hamp, General Manager, has helped transform Community Auto from her father’s one-man shop to a thriving business able to serve many clients in Northern Colorado.Her passion for educating people about their car, providing a safe and comfortable atmosphere for car repairs, and inspiring people to take action has contributed to her successful leadership at Community Auto and the community beyond.

                                          Stacia Hamp and her Dad Eric Warrington with the 2017 BBB Torch Award for Business Ethics

                                          In 1995 Stacia’s dad, Eric Warrington, started Community Auto in his garage in Fort Collins, CO. Along with Stacia,  Eric has created a culture where everyone at Community Auto understands that someone’s car is often the key to their livelihood. He feels it is the role of the auto repair shop to get that car and that person back running in excellent condition.

                                          On April 26, 2017 the Northern Colorado Better Business Bureau honored Community Auto with the Torch Awards for Ethics in the Small Business Category. Winners of the BBB Torch Awards for Ethics are evaluated and judged on BBB’s six TRUST Principles: Transformation at the Top, Reinforce and Build, Unite the Team, Steer Performance, Treasure People and Enthusiastically Reinvest

                                          I want to personally congratulate Eric Warrington and Stacia Hamp for this honor. I know that Stacia was so proud of her dad and team and we held the interview until it was formally announced. Enjoy her excitement when you hear her announce it in the interview.

                                          Talking Points:

                                          • In business with her Dad 13 years. Dad and Daughter complement each other.
                                          • Formal education: Elementary Teacher.
                                          • Employee training expectations, require 50 hours each year.
                                          • Mission: Never put money ahead of people .
                                          • Her dad had the strong culture of purpose already in place. Stacia brought the strength of processes and systems to the business.
                                          • Learn about how Stacia hires for a cultural fit and the process they go through.
                                          • Reviewing comebacks. Most comebacks can be eliminated by reviewing the work flow process.
                                          • Referrals are the best marketing opportunity
                                            • Referring customer gets a thank you note and a special discount

                                          • DVI has increased transparency and in turn has increased trust

                                          Article on the BBB Torch Award

                                          Community Auto Website

                                          Community Auto Overview:

                                          Years Stacia in industry: 13
                                          Years in business ownership: 1
                                          Number of technicians: 4
                                          Number of lifts: 7
                                          Number of bays: 8
                                          Days Open: Mon-Fri
                                          Annual estimated volume: $1.3M
                                          Average Number of Training Hours Per Year/Technician & Service Advisor: 50
                                          Industry involvement: ASA, NAPA Elite BDG, AAA
                                          Special Accreditation's: ASE Service Consultant, Elite Masters Program
                                          Philanthropy: Project Self Sufficiency, Liberty Common School
                                          Honors: BBB Torch Award for Business Ethics

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7094Tue, 02 May 2017 03:00:13 -040039:31falsefullFather & Daughter Team Keep their Strong Culture at the Forefront of their Shop and Get Recognized by BBB with their Highest Honor.<br /> <br /> Stacia Hamp and her dad Eric Warrington have worked together for 13 years. They’ve forged a strong working relationship and the business has blossomed. <br /> <br /> Stacia’s dad Eric, built the business on trust and ethics. She says dad has the heart of the business culture firmly in hand and no better tribute than in being recognized as the winner of the 2017 Northern Colorado Better Business Bureau Torch Awards for Ethics in the Small Business Category.<br /> <br /> Stacia talks training, the value DVI has brought to their business, the value of having a mentor, how dad and daughter bring their diverse personalities into a perfect focus for the business among many more key talking points.                                          RR 216: Dennis McCarron from Dealer Strategic PlanningRR 216: Dennis McCarron from Dealer Strategic PlanningDennis McCarron, formerly Bridgestone’s National Management Instructor, joined Dealer Strategic Planning, Inc. (DSP) as a group facilitator and is now Executive Director.

                                          His experience includes 8 years managing retail stores for Bridgestone and 10 years designing, instructing and facilitating Bridgestone’s management courses.  This development training covered the company’s 2,200 retail locations.

                                          At DSP, Dennis and his team help independent aftermarket dealers manage the financial, branding, and human resource aspects of running a business. Listen to Dennis’s previous episodes HERE.

                                          Talking Points:

                                          • Company started by Norm Gaithier.
                                          • The most influential part of a 20 group is peer to peer accountability. Peer Pressure and pride is the motivator.
                                            • Twenty Group peers help you along the way. If they can grow their profit you can to.

                                          • Admitting you are wrong is a very powerful leadership trait.
                                          • Managing payroll is the most difficult thing to do for service professionals.
                                          • What happens with payroll when there is a downturn or the business isn’t there.
                                          • Too many shops are getting their P&L 60 days after the month end. Tough to make changes that could have prevented a drain on cash reserves.
                                          • Cash reserves are not there to continually support the business on a day to day basis. It will run out.
                                          • Talent Gap
                                          • The Millennial Nonsense (worth the price of admission)

                                          DSP Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Dennis McCarron, formerly Bridgestone’s National Management Instructor, joined Dealer Strategic Planning, Inc. (DSP) as a group facilitator and is now Executive Director.

                                          His experience includes 8 years managing retail stores for Bridgestone and 10 years designing, instructing and facilitating Bridgestone’s management courses.  This development training covered the company’s 2,200 retail locations.

                                          At DSP, Dennis and his team help independent aftermarket dealers manage the financial, branding, and human resource aspects of running a business. Listen to Dennis’s previous episodes HERE.

                                          Talking Points:

                                          • Company started by Norm Gaithier.
                                          • The most influential part of a 20 group is peer to peer accountability. Peer Pressure and pride is the motivator.
                                            • Twenty Group peers help you along the way. If they can grow their profit you can to.

                                          • Admitting you are wrong is a very powerful leadership trait.
                                          • Managing payroll is the most difficult thing to do for service professionals.
                                          • What happens with payroll when there is a downturn or the business isn’t there.
                                          • Too many shops are getting their P&L 60 days after the month end. Tough to make changes that could have prevented a drain on cash reserves.
                                          • Cash reserves are not there to continually support the business on a day to day basis. It will run out.
                                          • Talent Gap
                                          • The Millennial Nonsense (worth the price of admission)

                                          DSP Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7065Fri, 28 Apr 2017 03:00:27 -040046:26falsefullStop with the millennial Nonsense<br /> <br /> Dennis McCarron, formerly Bridgestone’s National Management Instructor, joined Dealer Strategic Planning, Inc. (DSP) as a group facilitator and is now Executive Director. <br /> <br /> At DSP, Dennis and his team help independent aftermarket dealers manage the financial, branding, and human resource aspects of running a business.<br /> <br /> Dennis shares his passion on the value of twenty groups, the importance of cash reserves, the power of payroll management and suggests that it is time to embrace the millennials as great customers and employees. A solid interview with great lessons.                                          RR 215: Derek Kaufman from Schwartz Advisors – Business Model TransformationRR 215: Derek Kaufman from Schwartz Advisors – Business Model TransformationFor 40 years, Derek Kaufman has worked in the Transportation Industry with positions ranging from VP Marketing and Product Planning for Freightliner Trucks, SR VP of Sales, Marketing and Customer Support for Hino Trucks, President of Diesel Technology Co, a subsidiary of Penske Corporation, VP of Fixed Operations for Smart USA and CEO of Mission Motors Company.

                                          Derek is also an entrepreneur. He founded C3 Network, LLC in 1997 to help clients launch new products in the transportation industry.

                                          Today, Derek is a Managing Partner at Schwartz Advisors, LLC doing Mergers & Acquisition support and company growth work in the auto and heavy-duty aftermarket. He continues his role as President of C3 Network.

                                          Derek serves on the boards of several companies and is a regular conference speaker at auto aftermarket and trucking conferences.

                                          Derek recently wrote an article BMT – The New Automotive Acronym He shares why BMT: Business Model Transformation is so important to all who earn their living in the aftermarket. There are disrupters at play as technology meets convenience such as:

                                          • Fractional ownership
                                          • Ride sharing
                                          • Autonomous cars
                                          • OEs investing or buying the likes of Gett, Scoop, Lyft, Uber and Zoom
                                          • Multi-Party Leasing

                                          Derek Kaufman provides ‘Big Thoughts’ on the future, however much of what he said is reality today. So how will these new business models integrate into how the aftermarket does business in the future? Only time will tell, however you’ve got to keep deep in the trenches and learn everything you can.

                                          Talking Points (only a small offering):

                                          • Global platforms are consolidating around the world
                                          • The OE’s strive on differentiation and distinction however they see their cars becoming commodities.
                                          • BMT: Business Model Transformation (new industry acronym)
                                          • Book by Cadillac
                                          • Nikola Truck
                                          • Ride Sharing
                                          • Clutch
                                          • Autonomous Fleets Coming. (Urban Taxi Fleets)
                                          • We have a sharing society.
                                          • Share our home through AirBnB
                                          • OE’s will use their BMT’s to drive more business through their dealerships.
                                          • Traditional service professionals will need to find new business through fleet work and grab the service work of these ride sharing networks.
                                          • The aftermarket should not see BMT’s as a challenge (threat) but as an opportunity.
                                          • Shared and autonomous cars will increase miles driven.
                                          • These vehicles will need more service.
                                          • These vehicles must be highly reliable and available.
                                          • They see Hybrids growing to 50% of the market.
                                          • Electrification of components may replace anything belt driven. Safety features will drive electrification.
                                          • There are 9 different ADAS technologies (Advanced Driver Assistance Systems) today.
                                          • Moving up and down vehicle product lines.
                                          • Aftermarket gains from this. More sensors to repair and diagnose.
                                          • Schwartz sees vehicle connectivity as a key element of shop CRM.
                                          • Telematics is coming out of its early trial and error stage and moving to mainstay of the industry.
                                          • Service shops will get out ahead of maintenance with their customers by using telematics.
                                          • Shops will want connectivity with their customer so that they are proactive with check engine lights.
                                          • Time drag and efficiency can be improved with this knowledge.
                                          • Business model can mesh with customer peace of mind.
                                          • Anticipated parts ordering.
                                          • Augmented Reality. Schwartz believes that AR will be the way that shops do five things in the future.
                                          • It will increase the accuracy of problem diagnosis.
                                          • Next it will speed the removal and replacement of parts.
                                          • It will inform a technician of a vehicle’s service history.
                                          • It will become a major tool in attracting and retaining young technicians to your shop.
                                          • It will normalize technician expertise – in other words, it will have the potential to make a C level technician into a B or maybe even an A level tech.
                                          • Aftermarket is a very innovative and responsive industry. The service professional with their own cash at risk creates innovation.

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          For 40 years, Derek Kaufman has worked in the Transportation Industry with positions ranging from VP Marketing and Product Planning for Freightliner Trucks, SR VP of Sales, Marketing and Customer Support for Hino Trucks, President of Diesel Technology Co, a subsidiary of Penske Corporation, VP of Fixed Operations for Smart USA and CEO of Mission Motors Company.

                                          Derek is also an entrepreneur. He founded C3 Network, LLC in 1997 to help clients launch new products in the transportation industry.

                                          Today, Derek is a Managing Partner at Schwartz Advisors, LLC doing Mergers & Acquisition support and company growth work in the auto and heavy-duty aftermarket. He continues his role as President of C3 Network.

                                          Derek serves on the boards of several companies and is a regular conference speaker at auto aftermarket and trucking conferences.

                                          Derek recently wrote an article BMT – The New Automotive Acronym He shares why BMT: Business Model Transformation is so important to all who earn their living in the aftermarket. There are disrupters at play as technology meets convenience such as:

                                          • Fractional ownership
                                          • Ride sharing
                                          • Autonomous cars
                                          • OEs investing or buying the likes of Gett, Scoop, Lyft, Uber and Zoom
                                          • Multi-Party Leasing

                                          Derek Kaufman provides ‘Big Thoughts’ on the future, however much of what he said is reality today. So how will these new business models integrate into how the aftermarket does business in the future? Only time will tell, however you’ve got to keep deep in the trenches and learn everything you can.

                                          Talking Points (only a small offering):

                                          • Global platforms are consolidating around the world
                                          • The OE’s strive on differentiation and distinction however they see their cars becoming commodities.
                                          • BMT: Business Model Transformation (new industry acronym)
                                          • Book by Cadillac
                                          • Nikola Truck
                                          • Ride Sharing
                                          • Clutch
                                          • Autonomous Fleets Coming. (Urban Taxi Fleets)
                                          • We have a sharing society.
                                          • Share our home through AirBnB
                                          • OE’s will use their BMT’s to drive more business through their dealerships.
                                          • Traditional service professionals will need to find new business through fleet work and grab the service work of these ride sharing networks.
                                          • The aftermarket should not see BMT’s as a challenge (threat) but as an opportunity.
                                          • Shared and autonomous cars will increase miles driven.
                                          • These vehicles will need more service.
                                          • These vehicles must be highly reliable and available.
                                          • They see Hybrids growing to 50% of the market.
                                          • Electrification of components may replace anything belt driven. Safety features will drive electrification.
                                          • There are 9 different ADAS technologies (Advanced Driver Assistance Systems) today.
                                          • Moving up and down vehicle product lines.
                                          • Aftermarket gains from this. More sensors to repair and diagnose.
                                          • Schwartz sees vehicle connectivity as a key element of shop CRM.
                                          • Telematics is coming out of its early trial and error stage and moving to mainstay of the industry.
                                          • Service shops will get out ahead of maintenance with their customers by using telematics.
                                          • Shops will want connectivity with their customer so that they are proactive with check engine lights.
                                          • Time drag and efficiency can be improved with this knowledge.
                                          • Business model can mesh with customer peace of mind.
                                          • Anticipated parts ordering.
                                          • Augmented Reality. Schwartz believes that AR will be the way that shops do five things in the future.
                                          • It will increase the accuracy of problem diagnosis.
                                          • Next it will speed the removal and replacement of parts.
                                          • It will inform a technician of a vehicle’s service history.
                                          • It will become a major tool in attracting and retaining young technicians to your shop.
                                          • It will normalize technician expertise – in other words, it will have the potential to make a C level technician into a B or maybe even an A level tech.
                                          • Aftermarket is a very innovative and responsive industry. The service professional with their own cash at risk creates innovation.

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7058Tue, 25 Apr 2017 02:00:00 -040050:25falsefullPrepare for coming trends, emerging technology and business disrupters as the aftermarket prepares for the future. Derek Kaufman, Managing Partner at Schwartz Advisors is focusing his future lens on today’s trends that will have a big impact on how the aftermarket does business tomorrow. Will you be prepared to change your business model because car sharing, autonomous cars, augmented reality, an increasing hybrid share, multi-party leasing, among others will force you to do business differently as the future unfolds. Aftermarket players are innovative and responsive to turn these realities into a business advantage by offering service alternative that are fully competitive with the OE shops.                                          RR 214: Carrie-Lynn Rodenberg from Turnkey MarketingRR 214: Carrie-Lynn Rodenberg from Turnkey MarketingCarrie-Lynn Rodenberg, owner of Turnkey Marketing, founded her boutique marketing firm after moving from New York where she was in charge of the direct response marketing for a $10 Billion company (Emblem Health).  She went on to be the Director of Marketing and won the 2nd place Infusionsoft Ultimate Marketer Of The Year Award.

                                          Carrie-Lynn graduated from the University of Virginia, which is considered a “Public Ivy League University” and is one of the top 25 universities in the United States. She is a hard charger that is a total marketing nerd. Most weekends you can find her reading books on business and marketing, playing with her two dogs Paxton and Charlotte, or volunteering at church. She and her husband/business partner, James, live in the Kansas City Metro.

                                          Turnkey Marketing was founded on the principle that all work done well is important. It keeps us and our cars safe and lets us live with much more freedom. The aftermarket provides the transportation needs of America. Quality diagnostics and repair helps re-enforce the trust of their customers as the “go-to” shop in their area.

                                          Carrie-Lynn says “Turnkey Marketing exists to help shops effectively communicate in their community, with their customers, and potential customers.  Turnkey Marketing does this by providing cutting edge marketing that actually works and increases car count.

                                          Turnkey Marketing is a family owned and operated “one-stop-shop” boutique marketing firm that does everything from social media campaigns to providing the professional shop an entire marketing department.

                                          Episode Talking Points:

                                          • We are so busy with our lives and businesses we struggle to find good quality marketing content that works.
                                          • Your customers’ eyes are glued to Facebook for an hour every day. You need to get in front of them.
                                          • It can be tough to find the time to create good quality marketing to grow your brand.
                                          • Look for a hook to your picture post especially if you post a picture that may not relate to what you do. Keurig coffee machine idea.
                                          • She believes marketing needs to be optimized so all sources work together.
                                          • All marketing opportunities have a different purpose.
                                          • It can take up to 12 touch points to get the customer to notice and act.
                                          • Look for opportunities to explain what your shop does.
                                          • Entertainment posts are good.
                                          • You can get content from many interactions in your business every hour.
                                          • Get content at the end of the week from your service writer and turn it into a post with a picture or video
                                          • Facebook LIVE is huge today and ranks high with Facebook for positioning.
                                          • Done is better than perfect.
                                          • Blog posts on your site are important.
                                          • Carrie-Lynn discussed Facebook, Twitter, Instagram and LinkedIn.

                                          http://turnkeyautomarketing.com

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Carrie-Lynn Rodenberg, owner of Turnkey Marketing, founded her boutique marketing firm after moving from New York where she was in charge of the direct response marketing for a $10 Billion company (Emblem Health).  She went on to be the Director of Marketing and won the 2nd place Infusionsoft Ultimate Marketer Of The Year Award.

                                          Carrie-Lynn graduated from the University of Virginia, which is considered a “Public Ivy League University” and is one of the top 25 universities in the United States. She is a hard charger that is a total marketing nerd. Most weekends you can find her reading books on business and marketing, playing with her two dogs Paxton and Charlotte, or volunteering at church. She and her husband/business partner, James, live in the Kansas City Metro.

                                          Turnkey Marketing was founded on the principle that all work done well is important. It keeps us and our cars safe and lets us live with much more freedom. The aftermarket provides the transportation needs of America. Quality diagnostics and repair helps re-enforce the trust of their customers as the “go-to” shop in their area.

                                          Carrie-Lynn says “Turnkey Marketing exists to help shops effectively communicate in their community, with their customers, and potential customers.  Turnkey Marketing does this by providing cutting edge marketing that actually works and increases car count.

                                          Turnkey Marketing is a family owned and operated “one-stop-shop” boutique marketing firm that does everything from social media campaigns to providing the professional shop an entire marketing department.

                                          Episode Talking Points:

                                          • We are so busy with our lives and businesses we struggle to find good quality marketing content that works.
                                          • Your customers’ eyes are glued to Facebook for an hour every day. You need to get in front of them.
                                          • It can be tough to find the time to create good quality marketing to grow your brand.
                                          • Look for a hook to your picture post especially if you post a picture that may not relate to what you do. Keurig coffee machine idea.
                                          • She believes marketing needs to be optimized so all sources work together.
                                          • All marketing opportunities have a different purpose.
                                          • It can take up to 12 touch points to get the customer to notice and act.
                                          • Look for opportunities to explain what your shop does.
                                          • Entertainment posts are good.
                                          • You can get content from many interactions in your business every hour.
                                          • Get content at the end of the week from your service writer and turn it into a post with a picture or video
                                          • Facebook LIVE is huge today and ranks high with Facebook for positioning.
                                          • Done is better than perfect.
                                          • Blog posts on your site are important.
                                          • Carrie-Lynn discussed Facebook, Twitter, Instagram and LinkedIn.

                                          http://turnkeyautomarketing.com

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=7035Fri, 21 Apr 2017 03:00:15 -040036:07falsefullDid you know that it may take 12 marketing touch points with your customer or potential customers to get them you’re your door? <br /> <br /> Carrie-Lynn Rodenberg owner of Turnkey Marketing is totally focused on the service professional.<br /> <br /> Many service professionals do marketing and social media well. You will affirm you strategies with Carrie-Lynn. If you struggle with marketing or social media, you will find many ideas to help you get started or to help you understand how to start.<br /> <br /> The episode contains talk on customer touch points, Facebook, Instagram, Twitter and Linked In. We also cover organic content creation and how to optimize all your marketing channels for the greatest impact for your efforts.                                          RR 213: Wayne Colonna from ATSGRR 213: Wayne Colonna from ATSGWayne Colonna worked for his dad and learned body repair BUT, when the transmission in his first car went down and he could not afford to fix it, he learned on his own to repair it (He tells the story in the interview).  That was the beginning of Wayne’s transmission career. He went to Lincoln Institute of Technology  to learn ”transmission” theory of operation to sharpen his diagnostic skills.

                                          After 16 years of working as a re-builder and diagnostician in transmission specialty shops, his career with ATSG (Automatic Transmission Service Group) began in January in 1991. By 1992 he began conducting seminars across the United States and Canada.

                                          In 2002 he became the Technical Editor for Transmission Digest and was appointed to the position of President for ATSG when the company became employee owned.

                                          Since then Wayne has published many articles and manuals. Besides his heavy travel schedule in the US, he has traveled to over 10 different countries to conduct specialized seminars.  Wayne attributes the success of ATSG to the hard-working team of men and women at ATSG . The team is grateful for the many technicians they have the privilege to work with.

                                          Episode Talking points:

                                          • Transmission repairs have been the red-headed step child for traditional automotive repair shops.
                                          • Transmission shops are moving to more repair.
                                          • Regular shops are considering more transmission work.
                                          • ATSG helps shops diagnose transmission problems.
                                          • Wayne will travel, this year, to speak and teach in Bristol, England, The Netherlands, Australia, Russia and Poland.
                                          • He started with his dad as a young kid in a body shop.
                                          • First car a 1964 Ford with C4 transmission that broke in three months. He fixed the transmission himself; you must hear the story. That was the start of his legacy.
                                          • Went to the Lincoln Institute of Technology.
                                          • He also has his associates degree in theology and supported missions while working in the transmission industry.
                                          • Programming problems are the biggest issues today in the transmission world.
                                          • ATSG fields about 300 calls a day.
                                          • He sees a shortage of young people entering the industry.
                                          • Wayne is a minister and he turned his passion into South Florida Bible Fellowship.
                                          • Loves to fish.
                                          • ATSG seminars are done on Saturdays in cities all over the US.

                                          ATSG Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Wayne Colonna worked for his dad and learned body repair BUT, when the transmission in his first car went down and he could not afford to fix it, he learned on his own to repair it (He tells the story in the interview).  That was the beginning of Wayne’s transmission career. He went to Lincoln Institute of Technology  to learn ”transmission” theory of operation to sharpen his diagnostic skills.

                                          After 16 years of working as a re-builder and diagnostician in transmission specialty shops, his career with ATSG (Automatic Transmission Service Group) began in January in 1991. By 1992 he began conducting seminars across the United States and Canada.

                                          In 2002 he became the Technical Editor for Transmission Digest and was appointed to the position of President for ATSG when the company became employee owned.

                                          Since then Wayne has published many articles and manuals. Besides his heavy travel schedule in the US, he has traveled to over 10 different countries to conduct specialized seminars.  Wayne attributes the success of ATSG to the hard-working team of men and women at ATSG . The team is grateful for the many technicians they have the privilege to work with.

                                          Episode Talking points:

                                          • Transmission repairs have been the red-headed step child for traditional automotive repair shops.
                                          • Transmission shops are moving to more repair.
                                          • Regular shops are considering more transmission work.
                                          • ATSG helps shops diagnose transmission problems.
                                          • Wayne will travel, this year, to speak and teach in Bristol, England, The Netherlands, Australia, Russia and Poland.
                                          • He started with his dad as a young kid in a body shop.
                                          • First car a 1964 Ford with C4 transmission that broke in three months. He fixed the transmission himself; you must hear the story. That was the start of his legacy.
                                          • Went to the Lincoln Institute of Technology.
                                          • He also has his associates degree in theology and supported missions while working in the transmission industry.
                                          • Programming problems are the biggest issues today in the transmission world.
                                          • ATSG fields about 300 calls a day.
                                          • He sees a shortage of young people entering the industry.
                                          • Wayne is a minister and he turned his passion into South Florida Bible Fellowship.
                                          • Loves to fish.
                                          • ATSG seminars are done on Saturdays in cities all over the US.

                                          ATSG Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=7009Tue, 18 Apr 2017 03:00:10 -040033:36falsefullDid your first car hold the fate of your future career?<br /> <br /> Wayne Colonna, President of ATSG tells an outstanding story of his first Ford 269 with a C4 Transmission. It was fate that this car and his determination to fix it would lead him to become a highly sought after trainer in the aftermarket.<br /> <br /> He put his time in the industry and found himself working for the Automatic Transmission Service Group in 1991. By 1992 he began conducting seminars across the United States and Canada. <br /> <br /> Wayne has published many articles and manuals, and has traveled to over 10 different countries to conduct specialized seminars in addition to a heavy travel schedule in the US. He talks about the biggest problems in the transmission industry and the trend to do more automotive repair. Wayne also has a theology degree and is a minister.                                          RR 212: Chuck Abbott from CPS AutomotiveRR 212: Chuck Abbott from CPS AutomotiveChuck Abbott, VP Sales US with CPS automotive started in the Automotive Industry in 1993  in Business Development with White Industries, a manufacturer of Air Conditioning Service Equipment.

                                          He became General Manger of White Industries in 1997 and maintained this role though an Acquisition by Snap-on through to 2001. 

                                          Chuck also served as National Sales Manager thereafter for two other Automotive companies through 2009 at which time he became Vice President of Sales for UView Ultraviolet Systems.  UView is part of CPS Products, Inc.

                                          Chuck serves on the board of directors for the Automotive Maintenance and Repair Association (AMRA). He is a newly elected board member of Equipment and Tool Institute (ETI) and is a member of Society of Automotive Engineers (SAE).

                                          Episode Talking Points

                                          • Today’s cars are lasting longer. Are shops making the switch from repair and go to maintenance?
                                          • There is a big need in our industry for shop owner business management education.
                                          • Boomer retirement is creating opportunities for younger people
                                          • He has a challenge in finding good automotive sales people and relates that to the challenge in finding good technicians and shop owners.
                                          • He believes that top shop operators will pick up the slack as service centers close or continue a downward spiral.
                                          • Because of CAFE standards 30% of vehicles today are Turbo Charged rolling off the line and in 2021 45% will be turbo charged
                                            • Turbo charged engines do have issues (leaks)

                                          • Shop owners need to become a consultant for their customers from a mode of helping to keep vehicle safely on the road.
                                          • Dentists work that same ‘maintenance plan’ that we must adopt in the automotive service business.

                                          CPS Automotive Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Chuck Abbott, VP Sales US with CPS automotive started in the Automotive Industry in 1993  in Business Development with White Industries, a manufacturer of Air Conditioning Service Equipment.

                                          He became General Manger of White Industries in 1997 and maintained this role though an Acquisition by Snap-on through to 2001. 

                                          Chuck also served as National Sales Manager thereafter for two other Automotive companies through 2009 at which time he became Vice President of Sales for UView Ultraviolet Systems.  UView is part of CPS Products, Inc.

                                          Chuck serves on the board of directors for the Automotive Maintenance and Repair Association (AMRA). He is a newly elected board member of Equipment and Tool Institute (ETI) and is a member of Society of Automotive Engineers (SAE).

                                          Episode Talking Points

                                          • Today’s cars are lasting longer. Are shops making the switch from repair and go to maintenance?
                                          • There is a big need in our industry for shop owner business management education.
                                          • Boomer retirement is creating opportunities for younger people
                                          • He has a challenge in finding good automotive sales people and relates that to the challenge in finding good technicians and shop owners.
                                          • He believes that top shop operators will pick up the slack as service centers close or continue a downward spiral.
                                          • Because of CAFE standards 30% of vehicles today are Turbo Charged rolling off the line and in 2021 45% will be turbo charged
                                            • Turbo charged engines do have issues (leaks)

                                          • Shop owners need to become a consultant for their customers from a mode of helping to keep vehicle safely on the road.
                                          • Dentists work that same ‘maintenance plan’ that we must adopt in the automotive service business.

                                          CPS Automotive Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6919Fri, 14 Apr 2017 03:00:40 -040020:56falsefullVP Sales for CPS Automotive shares his views on the needs of the service professional.<br /> <br /> Chuck has a challenge in finding good automotive sales people and relates that to the challenge in finding good technicians and shop owners. He also believes that top shop operators will pick up the slack as service centers close or continue to be challenged in today's business climate. He talks Turbo Chargers, maintenance vs. repair and the boomer retirement providing opportunity for young entrepreneurs.<br /> <br /> Chuck Abbott also serves on the board of directors for the Automotive Maintenance and Repair Association (AMRA). He is also a newly elected board member of Equipment and Tool Institute (ETI) and is a member of Society of Automotive Engineers (SAE).                                          RR 211: Judi and Dana Haglin from Haglin AutomotiveRR 211: Judi and Dana Haglin from Haglin Automotive

                                          Judi and Dana Haglin owners of Haglin Automotive Inc. is a full-service auto repair shop in Boulder, CO specializing in preventative maintenance and vehicle repair. They’ve been leaders in the Boulder auto repair industry since 1981.

                                          Judi and Dana have a super working relationship and they explain how that happens. There are certain rules that create harmony for them. They pay attention to details, share a core value; ‘Everyone Speaks’ that is part of their strong business culture.

                                          They received Motor Age’s Top Shop honor in 2015. Key to their success is  they know their roles and together make a strong business owner. They say, “Fixing cars is secondary, we are primarily solving our customer’s problems”.

                                          Dana was honored as the ASE / Car Quest Tech-Net Master Technician of the year in 2013. Haglin’s has been recognized by the Automotive Training Institute (ATI)  with many awards.

                                          They are cutting edge with process and technology. Dana looks for every training opportunity he can find for his technicians and Judi zero’s in on Marketing. She love marketing but only if she can justify a strong ROI.

                                          They love to find new ideas through networking and do it through their business coach, ATI, and through ASA Colorado and the Boulder Chapter.

                                          Giving back to the community is extremely important to the Haglin’s. Over the years they have donated several vehicles to Justice High School for the highest achiever, and each spring have sponsored an Erie High School student to participate in the Hugh O’Brian Youth Leadership Camp.

                                          Over the years, as their reputation for excellence grew and their customer base expanded, they moved in and out of several locations in Boulder. At their current location they have 12 bays, 11 lifts, an alignment rack and a cozy customer lounge.

                                          Talking Points:

                                          • Uses Disney’s principles in their business
                                          • We care about our teams input
                                          • Dana takes care of the technician team.
                                          • Marketing is Judi’s Passion and keeps up with the ever changing challenge to find the right blend.
                                          • Looking at the difference between leader led and on-line courses in their training mix.
                                          • They got married, graduated college and started the business in the same year.
                                          • Just added Podium to their marketing efforts to help get 5 Star reviews.
                                          • They get about 10-12 new customers a week based on their Google Reviews
                                          • She sees Facebook as a conversation and will start
                                          • Will create her private you tube page to hold her video SOP manual on-line. (A new idea)
                                          • Looking at a telematic solution to engage their customer.
                                          • Secret on how they made sure they limited their conflicts as husband and wife shop owners. Their personalities are compatible.
                                          • Dana has been mentoring young technicians for years.
                                          • They dive in the Caribbean to relieve stress and Danna has his pilot license.
                                          • Active in the Boulder Chapter of ASA

                                          Haglin Automotive Website

                                          Haglin Business Profile:

                                          Years in industry: 40
                                          Years in business ownership: 36
                                          Number of technicians: 5
                                          Number of Lifts/Bays: 12
                                          Days Open: Mon-Fri
                                          Annual estimated volume: $1.75MM
                                          Business Culture: It's like coming home every day for both our employees and our customers.
                                          Repair/Maintenance Split: 60/40
                                          Average Technician Training Hours per Year: 40
                                          Service Advisor Training Hours per Year: 40
                                          % Training Type- Leader Led/On-Line/Lunch Learn Training: 75/15/10
                                          ASE Blue Seal Shop: Yes
                                          ASE Technician Certifications: 100% of their technicians have at least one ASE certifications
                                          Industry involvement: ASA and ASE
                                          Business Coach: ATI
                                          Certifications: Dana has his ASE Master Technician and Service Consultant Cerfitications
                                          Other honors: Dana and Judi are AMAM form AMi
                                          DVI: Bolt On
                                          Biggest Challenge: Changes in Technology
                                          Supplier Marketing Program: Tech-Net

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>

                                          Judi and Dana Haglin owners of Haglin Automotive Inc. is a full-service auto repair shop in Boulder, CO specializing in preventative maintenance and vehicle repair. They’ve been leaders in the Boulder auto repair industry since 1981.

                                          Judi and Dana have a super working relationship and they explain how that happens. There are certain rules that create harmony for them. They pay attention to details, share a core value; ‘Everyone Speaks’ that is part of their strong business culture.

                                          They received Motor Age’s Top Shop honor in 2015. Key to their success is  they know their roles and together make a strong business owner. They say, “Fixing cars is secondary, we are primarily solving our customer’s problems”.

                                          Dana was honored as the ASE / Car Quest Tech-Net Master Technician of the year in 2013. Haglin’s has been recognized by the Automotive Training Institute (ATI)  with many awards.

                                          They are cutting edge with process and technology. Dana looks for every training opportunity he can find for his technicians and Judi zero’s in on Marketing. She love marketing but only if she can justify a strong ROI.

                                          They love to find new ideas through networking and do it through their business coach, ATI, and through ASA Colorado and the Boulder Chapter.

                                          Giving back to the community is extremely important to the Haglin’s. Over the years they have donated several vehicles to Justice High School for the highest achiever, and each spring have sponsored an Erie High School student to participate in the Hugh O’Brian Youth Leadership Camp.

                                          Over the years, as their reputation for excellence grew and their customer base expanded, they moved in and out of several locations in Boulder. At their current location they have 12 bays, 11 lifts, an alignment rack and a cozy customer lounge.

                                          Talking Points:

                                          • Uses Disney’s principles in their business
                                          • We care about our teams input
                                          • Dana takes care of the technician team.
                                          • Marketing is Judi’s Passion and keeps up with the ever changing challenge to find the right blend.
                                          • Looking at the difference between leader led and on-line courses in their training mix.
                                          • They got married, graduated college and started the business in the same year.
                                          • Just added Podium to their marketing efforts to help get 5 Star reviews.
                                          • They get about 10-12 new customers a week based on their Google Reviews
                                          • She sees Facebook as a conversation and will start
                                          • Will create her private you tube page to hold her video SOP manual on-line. (A new idea)
                                          • Looking at a telematic solution to engage their customer.
                                          • Secret on how they made sure they limited their conflicts as husband and wife shop owners. Their personalities are compatible.
                                          • Dana has been mentoring young technicians for years.
                                          • They dive in the Caribbean to relieve stress and Danna has his pilot license.
                                          • Active in the Boulder Chapter of ASA

                                          Haglin Automotive Website

                                          Haglin Business Profile:

                                          Years in industry: 40
                                          Years in business ownership: 36
                                          Number of technicians: 5
                                          Number of Lifts/Bays: 12
                                          Days Open: Mon-Fri
                                          Annual estimated volume: $1.75MM
                                          Business Culture: It's like coming home every day for both our employees and our customers.
                                          Repair/Maintenance Split: 60/40
                                          Average Technician Training Hours per Year: 40
                                          Service Advisor Training Hours per Year: 40
                                          % Training Type- Leader Led/On-Line/Lunch Learn Training: 75/15/10
                                          ASE Blue Seal Shop: Yes
                                          ASE Technician Certifications: 100% of their technicians have at least one ASE certifications
                                          Industry involvement: ASA and ASE
                                          Business Coach: ATI
                                          Certifications: Dana has his ASE Master Technician and Service Consultant Cerfitications
                                          Other honors: Dana and Judi are AMAM form AMi
                                          DVI: Bolt On
                                          Biggest Challenge: Changes in Technology
                                          Supplier Marketing Program: Tech-Net

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6912Tue, 11 Apr 2017 03:00:56 -040043:05falsefullHusband and Wife Team Keeps Careful Watch on all Details of their Business.<br /> <br /> Judi and Dana Haglin work together so well because they say ‘They are opposites’. Each of their own passions help drive their successful business. Haglin Automotive, a twelve bay shop in Boulder, CO, was recognized in 2015 as Motor Age Top Shop of the Year. They continue to look for ways to improve their systems and marketing that will give them a competitive advantage.<br /> <br /> The Haglin’s are all about team and culture and share many great ideas and insights on marketing, training, and stress relief. They share their rules for finding harmony in their personal and business relationship, their core values and their top strategy to corral new customers.                                          RR 210: Service Professional Round Table -O’Neal -Winters -BohnertRR 210: Service Professional Round Table -O’Neal -Winters -Bohnert(Pictured above: Jeremy O’Neal, Jeremy Winters, Jason Bohnert)

                                          At Vision KC in March 2017 we sat down in the studio and recorded this very powerful interview. My guests are:

                                          • Jeremy O’Neal, President of Advisorfix

                                            Winters, Capriotto, O’Neal, Bohnert

                                          • Jeremy Winters, Service Manger Weavers Auto Center
                                          • Jason Bohnert, President Show Me Auto Mall

                                          Talking points:

                                          • What happens when an employee goes sideways and their performance dips?
                                          • It is tough to hold an employee accountable if you haven’t given the proper training and don’t have great processes.
                                          • What kind of benefits fall to the bottom line with service adviser training?
                                          • If hiring a business coach, consultant or trainer, be sure that your values align.
                                          • Common theme of a strong business culture.
                                          • Be sure you allow your employees to challenge your thinking. Teams Win.
                                          • How do you know you have good systems and processes?

                                            Show Me Auto Mall

                                          • Techs from Weaver’s Auto Center that go to Vision KC, must give a two hour class to their peers at the shop.
                                          • Weavers Auto Center is documenting their processes on video: Why?
                                            • When you see it visually it has more impact.
                                            • Takes less time to record a four-minute video than to write a 300 page manual
                                            • Building a digital library on their SOPs and processes makes it easy to train and coach new and current team members.
                                            • They are building their own internal Learning Management System.

                                          • Weavers Auto Center customer experience:
                                            • The client experience comes first.
                                            • They have a book club with discussion.
                                            • Waiting room has no resemblance to automotive repair.
                                            • Have a lending library of success books.

                                          • Weavers Auto Center allows their Service Advisers 45 minutes with each customer.
                                          • Human Behavior. Using the DISC assessment for personal development and for hiring decisions.
                                          • There is a big shift in the industry. Customers will give loyalty to shops they trust and to solve their transportation issues.
                                          • Find great ideas and make them their own.
                                          • Vision KC received high praises from both shops.

                                          BIOS:

                                          Jeremy O’Neal is President and lead sales trainer for Advisorfix. He began his career as a Service Advisor and quickly moved into Service Management at the dealership level for VW, Audi, and Porsche. His strong customer satisfaction scores and ability to increase sales consistently placed him in the top 3% of Service Advisers across the nation.

                                          Jeremy also owns an independent auto repair shop. With a passion for helping others, Jeremy started coaching Service Advisers in 2007. Since that time Jeremy has logged more than 16,112 hours of high performance coaching sessions with his clients.  Jeremy has been on the podcast in his own episode 124, in a round-table discussion on the Digital Sales Process in episode 178, was a guest on the 200th retrospective and was on a Town Hall LIVE Forum on Concierge Service.

                                          Jeremy Winters is the Service Manager at Weavers Auto Center in Shawnee, KS and has been in the automotive industry for 14 years. He started as a General Motors technician. His career path included a move to service adviser and then to service manager. Jeremy is working to change the face of the industry by working to create trust. Jeremy never wants to go to the grocery store and have to hide behind isles away from past customers. That drives him to provide the best customer service and transportation solutions for his customers.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          (Pictured above: Jeremy O’Neal, Jeremy Winters, Jason Bohnert)

                                          At Vision KC in March 2017 we sat down in the studio and recorded this very powerful interview. My guests are:

                                          • Jeremy O’Neal, President of Advisorfix

                                            Winters, Capriotto, O’Neal, Bohnert

                                          • Jeremy Winters, Service Manger Weavers Auto Center
                                          • Jason Bohnert, President Show Me Auto Mall

                                          Talking points:

                                          • What happens when an employee goes sideways and their performance dips?
                                          • It is tough to hold an employee accountable if you haven’t given the proper training and don’t have great processes.
                                          • What kind of benefits fall to the bottom line with service adviser training?
                                          • If hiring a business coach, consultant or trainer, be sure that your values align.
                                          • Common theme of a strong business culture.
                                          • Be sure you allow your employees to challenge your thinking. Teams Win.
                                          • How do you know you have good systems and processes?

                                            Show Me Auto Mall

                                          • Techs from Weaver’s Auto Center that go to Vision KC, must give a two hour class to their peers at the shop.
                                          • Weavers Auto Center is documenting their processes on video: Why?
                                            • When you see it visually it has more impact.
                                            • Takes less time to record a four-minute video than to write a 300 page manual
                                            • Building a digital library on their SOPs and processes makes it easy to train and coach new and current team members.
                                            • They are building their own internal Learning Management System.

                                          • Weavers Auto Center customer experience:
                                            • The client experience comes first.
                                            • They have a book club with discussion.
                                            • Waiting room has no resemblance to automotive repair.
                                            • Have a lending library of success books.

                                          • Weavers Auto Center allows their Service Advisers 45 minutes with each customer.
                                          • Human Behavior. Using the DISC assessment for personal development and for hiring decisions.
                                          • There is a big shift in the industry. Customers will give loyalty to shops they trust and to solve their transportation issues.
                                          • Find great ideas and make them their own.
                                          • Vision KC received high praises from both shops.

                                          BIOS:

                                          Jeremy O’Neal is President and lead sales trainer for Advisorfix. He began his career as a Service Advisor and quickly moved into Service Management at the dealership level for VW, Audi, and Porsche. His strong customer satisfaction scores and ability to increase sales consistently placed him in the top 3% of Service Advisers across the nation.

                                          Jeremy also owns an independent auto repair shop. With a passion for helping others, Jeremy started coaching Service Advisers in 2007. Since that time Jeremy has logged more than 16,112 hours of high performance coaching sessions with his clients.  Jeremy has been on the podcast in his own episode 124, in a round-table discussion on the Digital Sales Process in episode 178, was a guest on the 200th retrospective and was on a Town Hall LIVE Forum on Concierge Service.

                                          Jeremy Winters is the Service Manager at Weavers Auto Center in Shawnee, KS and has been in the automotive industry for 14 years. He started as a General Motors technician. His career path included a move to service adviser and then to service manager. Jeremy is working to change the face of the industry by working to create trust. Jeremy never wants to go to the grocery store and have to hide behind isles away from past customers. That drives him to provide the best customer service and transportation solutions for his customers.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=6871Fri, 07 Apr 2017 03:00:40 -040045:27falsefullEver Thought of Creating Training Videos of your Standard Operating Procedures?<br /> <br /> Jeremy O’Neal threads his wisdom as a service adviser trainer and shop owner. Service Manager Jeremy Winters shares his company’s strong culture, and Jason Bohnert talks about his Used Car Dealership.<br /> <br /> Episode topics include the power of systems and processes, documenting your SOP manual in video form, the power of a strong business culture, human behavior assessments, and how tough it is to hold an employee accountable if you haven’t given the proper training or great processes.                                          RR 209: Pierre Respaut – Former BMW Shop Owner, Trainer, TST Vice-PresidentRR 209: Pierre Respaut – Former BMW Shop Owner, Trainer, TST Vice-President

                                          Carm with G Jerry Truglia, President TST

                                          Since being in the aftermarket for fifty years, Pierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician and trainer.

                                          Pierre worked at BMW and Ferrari dealerships and owned “Ultimate Cars”, a BMW specialty repair shop for 30 years. After he closed the shop he was recruited to help improve a VW dealership from 2010-2012. 

                                          Pierre was also a contract trainer for Bosch and is involved in various capacities, with STS, TST, the BIMRS tech and support groups (BIMRS.ORG). Our interview covered his role as VP of the Board os TST: Technicians Service Training a 501(c) (3) corporation.

                                          Pierre tells the story of how TST got started as an off shoot of STS from the Society of Automotive Engineers (SAE). The Northeast chapter was doing so well they continued under the guidance of G Jerry Truglia.

                                          While at the 14th Annual Big Event in Tarrytown, NY, I had the opportunity to interview Pierre and talk about the TST event. We also highlighted his storied career. He shares many great stories including the one about being a red line driver for his BMW customers to be sure the car delivers top performance.

                                          Here are a few talking points from our interview:

                                          • 14th Annual TST Big Event held in March 2017
                                            • 460 Registered for the one day event this year
                                            • Training classes on:
                                              • Electrical World Class Diagnostics with Tom Rayak.
                                              • Update on R1234YF from Peter Coll.
                                              • CVT Driveability with Wayne Colonna.
                                              • Engine & Turbocharger Diagnostics with Mark Warren.

                                                Donny Seyfer and Carm Capriotto

                                              • Keynote from Scott Brown from iATN.


                                          • Attending the Big Event were participants from 19 states and Canada.
                                          • He is doing some mobile diagnostics from time to time and helping a friend start two shops in New England.
                                          • Worked on an exotic collection of cars that sat too long in storage to prepare them for auction to include a $1MM Mercedes.
                                            • Pierre says, “Sometimes you have to machine parts to repair a collector car.”

                                          • Advice from Pierre. Be Curious. Ask Why does it Work. Never Stop Learning.

                                            Mark Warren and John Anello

                                            • When you get a license to fly a plane. They tell you, ‘This is your license to learn’  This is  a good philosophy for the automotive business.

                                          • Strength of Big Event and TST is networking. Reaching out to the people you meet at the event to help you when you get in trouble on vehicle problems.

                                          Pierre was also featured in episode 90 along with G Jerry Truglia and Pete Meier in a round table discussion on technician training.

                                          TST Seminars Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>

                                          Carm with G Jerry Truglia, President TST

                                          Since being in the aftermarket for fifty years, Pierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician and trainer.

                                          Pierre worked at BMW and Ferrari dealerships and owned “Ultimate Cars”, a BMW specialty repair shop for 30 years. After he closed the shop he was recruited to help improve a VW dealership from 2010-2012. 

                                          Pierre was also a contract trainer for Bosch and is involved in various capacities, with STS, TST, the BIMRS tech and support groups (BIMRS.ORG). Our interview covered his role as VP of the Board os TST: Technicians Service Training a 501(c) (3) corporation.

                                          Pierre tells the story of how TST got started as an off shoot of STS from the Society of Automotive Engineers (SAE). The Northeast chapter was doing so well they continued under the guidance of G Jerry Truglia.

                                          While at the 14th Annual Big Event in Tarrytown, NY, I had the opportunity to interview Pierre and talk about the TST event. We also highlighted his storied career. He shares many great stories including the one about being a red line driver for his BMW customers to be sure the car delivers top performance.

                                          Here are a few talking points from our interview:

                                          • 14th Annual TST Big Event held in March 2017
                                            • 460 Registered for the one day event this year
                                            • Training classes on:
                                              • Electrical World Class Diagnostics with Tom Rayak.
                                              • Update on R1234YF from Peter Coll.
                                              • CVT Driveability with Wayne Colonna.
                                              • Engine & Turbocharger Diagnostics with Mark Warren.

                                                Donny Seyfer and Carm Capriotto

                                              • Keynote from Scott Brown from iATN.


                                          • Attending the Big Event were participants from 19 states and Canada.
                                          • He is doing some mobile diagnostics from time to time and helping a friend start two shops in New England.
                                          • Worked on an exotic collection of cars that sat too long in storage to prepare them for auction to include a $1MM Mercedes.
                                            • Pierre says, “Sometimes you have to machine parts to repair a collector car.”

                                          • Advice from Pierre. Be Curious. Ask Why does it Work. Never Stop Learning.

                                            Mark Warren and John Anello

                                            • When you get a license to fly a plane. They tell you, ‘This is your license to learn’  This is  a good philosophy for the automotive business.

                                          • Strength of Big Event and TST is networking. Reaching out to the people you meet at the event to help you when you get in trouble on vehicle problems.

                                          Pierre was also featured in episode 90 along with G Jerry Truglia and Pete Meier in a round table discussion on technician training.

                                          TST Seminars Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>https://remarkableresults.biz/?p=6839Tue, 04 Apr 2017 03:00:04 -040036:14falsefullSince being in the aftermarket for fifty years, Pierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician and trainer. Pierre worked at BMW and Ferrari dealerships and owned “Ultimate Cars”, a BMW specialty repair shop for 30 years. After he closed the shop he was recruited to help improve a VW…RR 208: Business Coach Round-Table -Greenwood – Haas – BarrettRR 208: Business Coach Round-Table -Greenwood – Haas – BarrettWhen recorded at Vision 2017 in KC, I had the honor to have Bill Haas, Bob Greenwood, and Barry Barrett (shown above) in studio to discuss business coaching. The episode went places I had not anticipated, except I knew that these guys were capable to talk about anything and everything.

                                          I encourage every member of the aftermarket to invest the time in this episode. No matter if you are the owner of a professional shop, a service writer or manager, a technician, a supplier salesperson, a member of the distribution channel, manufacture or association exec (sorry if I missed your role), you need to listen. The lessons being shared are important to hear and understand.

                                          Just a few talking points brought up in this interview:

                                          • Change yourself from a technician to a full-fledged CEO. It is something you have to learn how to do.
                                          • The service business is a professional job, not a trade job.
                                          • Techs learn great skills to be a top diagnostician; however, they don’t spend the time to learn to be the owner (CEO).
                                          • Many struggling service professionals do not have an accountability partner.
                                          • People want happy, healthy, prosperity, security, family, good friends, hope for the future, love, be loved and peace of mind.
                                          • To find your talent, find the stress in your life and work to reduce or remove them.
                                          • Stop being the person that does all the work. We pay people to do that. Your Role is to provide the tools.
                                          • You must find the trust in your team in order to get them to achieve your goals.
                                          • When you wake up in the morning do you ask yourself ‘I cannot wait to be managed today’.
                                          • Why can’t the business be structured to run Mon- Fri and 8 – 5? If you can’t make it in five days there is a problem.
                                          • Lousy home life, lousy business life.
                                          • Every 3 minutes we get distracted. It takes 11 minutes to get refocused.
                                          • “Leadership is the hardest thing to do, why are you doing it alone”. Simon Sinek
                                          • Every successful business person has had a mentor in the background.
                                          • You need a sounding board. It is nothing to be embarrassed about.
                                          • We’ve all learned from our mistakes. The trick is to not make them again.
                                          • If you make the same error twice it is a mistake.
                                          • Challenge each other, including your competitors, to lift your game.
                                          • Learn to compete so you all can be at the best level that you can possibly be.
                                          • Shop owners get in the way of training a service adviser.
                                          • Having the wife on board is a very important element for good coaching opportunities.
                                          • Business consultants are the cheapest employee in the business.

                                          Bob Greenwood, AAM

                                          Robert (Bob) Greenwood AAM (Accredited Automotive Manager) is President and CEO of Automotive Aftermarket E-Learning Centre Ltd.  AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry.

                                          Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting independent retail shops on all facets of their business operations.

                                          Bob is one of 150 worldwide AMI approved instructors. He has created Business Management development courses for automotive shop employers/managers, which are recognized as being the most comprehensive, industry-specific courses of their kind in North America.

                                          On November 4th, 2003 during Automotive Industry Week in Las Vegas Nevada, in recognition of his contributions to the automotive aftermarket industry, Bob was the first and is the only Canadian Business Management Consultant to be presented the very prestigious Northwood University Automotive Aftermarket Management Education Award for 2003 by Dr. David E. Fry, President of the University. “This award is presented to individuals in the automotive aftermarket field who have made noteworthy contributions to education. Recipients are people of stature and the award is recognition of dedication over a number of years to the educational process and the field of Automotive Aftermarket. The award is unique in that it is the only education award of its kind in the industry”.

                                          On November 23rd, 2012, Bob was one of 37 Canadians out of the 400,000 people within the Canadian automotive industry honored by the Governor-General of Canada and awarded the prestigious Queen Elizabeth II Diamond Jubilee Medal. “This medal honours significant contributions and achievements by Canadians. To be eligible for this honour, a person must have made significant contribution to a particular province, territory, region or community within Canada, or an achievement abroad that brings credit to Canada. It is presented to automotive aftermarket industry professionals who have distinguished themselves as highly respected by community and industry leaders.”

                                          Hear Bob and I in his one-on-one interview, released SEP 2015, Episode 49. Bob also joins in on the 200th retrospective. Bob is also on a Town Hall LIVE on Preparing Your Business For Sale

                                          Aftermarket E-Learning Centre Ltd. Bob Greenwood

                                          Bill Haas, AAM

                                          Bill Haas is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry.

                                          Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry. Services available include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation.

                                          Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and most recently on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association, Bill had the opportunity to work with all segments of the industry. His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry. Bill received the accredited automotive manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

                                          Bill is also the business manager of NACAT: the North American Council of Automotive Teachers. Listen to our one-on-one interview released April 2016, episode 106 here and also join Bill on the 200th retrospective.

                                          Haas Performance Consulting

                                          Barry Barrett

                                          Barry Barrett, is an authority on sales and selling. He is the Director of Training for RLO.

                                          For fifteen years, Barry has been in sales. This has allowed him to converse with many different people which is his passion. He loves talking with people and he loves listening to people. Barry’s background was dedicated to the automotive industry for four years when he thrived as a Service Adviser. During this time, Barry mastered the skills necessary for a good service adviser: communication, patience, and of course more sales!

                                          Barry joined the RLO Training team in 2014, and he loves it! Barry is a salesman as well as the trainer for the RLO Front Line Impact Groups. These positions allow Barry to serve people, which he loves.

                                          During Barry’s career as a Service Manager and top sales person, he honed his talents in communicating with people. Barry is tireless in his pursuit of excellence in the automotive industry and in all that he does. His passion for providing tools to train owners and their teams to the next level is unlimited.

                                          Barry’s great passions are his family: wife Nancy and their two children and golf. Barry is a certified Ziglar Coach.

                                          Listen to Barry with me one-on-one, released in June 2016, episode 130. Barry also was part of the 200th retrospective. Barry also contributed to a Town Hall LIVE on Resolutions 2017.

                                          RLO Training

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and...]]>When recorded at Vision 2017 in KC, I had the honor to have Bill Haas, Bob Greenwood, and Barry Barrett (shown above) in studio to discuss business coaching. The episode went places I had not anticipated, except I knew that these guys were capable to talk about anything and everything.

                                          I encourage every member of the aftermarket to invest the time in this episode. No matter if you are the owner of a professional shop, a service writer or manager, a technician, a supplier salesperson, a member of the distribution channel, manufacture or association exec (sorry if I missed your role), you need to listen. The lessons being shared are important to hear and understand.

                                          Just a few talking points brought up in this interview:

                                          • Change yourself from a technician to a full-fledged CEO. It is something you have to learn how to do.
                                          • The service business is a professional job, not a trade job.
                                          • Techs learn great skills to be a top diagnostician; however, they don’t spend the time to learn to be the owner (CEO).
                                          • Many struggling service professionals do not have an accountability partner.
                                          • People want happy, healthy, prosperity, security, family, good friends, hope for the future, love, be loved and peace of mind.
                                          • To find your talent, find the stress in your life and work to reduce or remove them.
                                          • Stop being the person that does all the work. We pay people to do that. Your Role is to provide the tools.
                                          • You must find the trust in your team in order to get them to achieve your goals.
                                          • When you wake up in the morning do you ask yourself ‘I cannot wait to be managed today’.
                                          • Why can’t the business be structured to run Mon- Fri and 8 – 5? If you can’t make it in five days there is a problem.
                                          • Lousy home life, lousy business life.
                                          • Every 3 minutes we get distracted. It takes 11 minutes to get refocused.
                                          • “Leadership is the hardest thing to do, why are you doing it alone”. Simon Sinek
                                          • Every successful business person has had a mentor in the background.
                                          • You need a sounding board. It is nothing to be embarrassed about.
                                          • We’ve all learned from our mistakes. The trick is to not make them again.
                                          • If you make the same error twice it is a mistake.
                                          • Challenge each other, including your competitors, to lift your game.
                                          • Learn to compete so you all can be at the best level that you can possibly be.
                                          • Shop owners get in the way of training a service adviser.
                                          • Having the wife on board is a very important element for good coaching opportunities.
                                          • Business consultants are the cheapest employee in the business.

                                          Bob Greenwood, AAM

                                          Robert (Bob) Greenwood AAM (Accredited Automotive Manager) is President and CEO of Automotive Aftermarket E-Learning Centre Ltd.  AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry.

                                          Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting independent retail shops on all facets of their business operations.

                                          Bob is one of 150 worldwide AMI approved instructors. He has created Business Management development courses for automotive shop employers/managers, which are recognized as being the most comprehensive, industry-specific courses of their kind in North America.

                                          On November 4th, 2003 during Automotive Industry Week in Las Vegas Nevada, in recognition of his contributions to the automotive aftermarket industry, Bob was the first and is the only Canadian Business Management Consultant to be presented the very prestigious Northwood University Automotive Aftermarket Management Education Award for 2003 by Dr. David E. Fry, President of the University. “This award is presented to individuals in the automotive aftermarket field who have made noteworthy contributions to education. Recipients are people of stature and the award is recognition of dedication over a number of years to the educational process and the field of Automotive Aftermarket. The award is unique in that it is the only education award of its kind in the industry”.

                                          On November 23rd, 2012, Bob was one of 37 Canadians out of the 400,000 people within the Canadian automotive industry honored by the Governor-General of Canada and awarded the prestigious Queen Elizabeth II Diamond Jubilee Medal. “This medal honours significant contributions and achievements by Canadians. To be eligible for this honour, a person must have made significant contribution to a particular province, territory, region or community within Canada, or an achievement abroad that brings credit to Canada. It is presented to automotive aftermarket industry professionals who have distinguished themselves as highly respected by community and industry leaders.”

                                          Hear Bob and I in his one-on-one interview, released SEP 2015, Episode 49. Bob also joins in on the 200th retrospective. Bob is also on a Town Hall LIVE on Preparing Your Business For Sale

                                          Aftermarket E-Learning Centre Ltd. Bob Greenwood

                                          Bill Haas, AAM

                                          Bill Haas is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry.

                                          Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry. Services available include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation.

                                          Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and most recently on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association, Bill had the opportunity to work with all segments of the industry. His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry. Bill received the accredited automotive manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.

                                          Bill is also the business manager of NACAT: the North American Council of Automotive Teachers. Listen to our one-on-one interview released April 2016, episode 106 here and also join Bill on the 200th retrospective.

                                          Haas Performance Consulting

                                          Barry Barrett

                                          Barry Barrett, is an authority on sales and selling. He is the Director of Training for RLO.

                                          For fifteen years, Barry has been in sales. This has allowed him to converse with many different people which is his passion. He loves talking with people and he loves listening to people. Barry’s background was dedicated to the automotive industry for four years when he thrived as a Service Adviser. During this time, Barry mastered the skills necessary for a good service adviser: communication, patience, and of course more sales!

                                          Barry joined the RLO Training team in 2014, and he loves it! Barry is a salesman as well as the trainer for the RLO Front Line Impact Groups. These positions allow Barry to serve people, which he loves.

                                          During Barry’s career as a Service Manager and top sales person, he honed his talents in communicating with people. Barry is tireless in his pursuit of excellence in the automotive industry and in all that he does. His passion for providing tools to train owners and their teams to the next level is unlimited.

                                          Barry’s great passions are his family: wife Nancy and their two children and golf. Barry is a certified Ziglar Coach.

                                          Listen to Barry with me one-on-one, released in June 2016, episode 130. Barry also was part of the 200th retrospective. Barry also contributed to a Town Hall LIVE on Resolutions 2017.

                                          RLO Training

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>https://remarkableresults.biz/?p=6811Fri, 31 Mar 2017 02:00:00 -040001:11:54falsefullThree Aftermarket Business Coaches Affirm that Shop Owners Need to Become the CEO of Their Company Join Bob Greenwood, Bill Haas and Barry Barrett as they bring a thoughtful and lively discussion on the need for business owners to make an important step and find the professionalism and become the CEO of their company. They say it is not easy and requires training and support from their peers and even a business coach. Most importantly is the need for an accountability partner or mentor. Business is tough today and shop owner need an enormous amount of help to transfer from a trade mentality to a professional environment. Business consultants are the cheapest employee in the business, they say and touch on family, wife, leadership, competitors, making errors, and getting out of the way of your people and let them do their job.                                          RR 207: Gonzo’s Tool Box Part 2RR 207: Gonzo’s Tool Box Part 2Scott Weaver from Superior Auto Electric … the world knows him as Gonzo from Gonzo’s Tool Box.  He is published every month and shares his brand of knowledge and humor on ‘Gonzostoolbox.com’.  No doubt if you earn your living on the service side of the aftermarket; you’ve either been to his site, read his articles or his book Hey Look, I Found a Loose Nut.

                                          Listen to our original episode HERE and get the back story on Gonzo and get a few laughs to boot.

                                          This episode builds on his special sense of humor and view of the challenges we all face in business. Some of our talking points are:

                                          • Dealing with bad checks.
                                          • How customers steal their own car without paying.
                                          • How to insure you get paid.
                                          • Never go for a payment deal when asked to put ‘half down’ on a repair.

                                          I’m sure none of the above has ever happened to you.

                                          There are more than a few life’s lessons here and just the kind of stories almost everyone who has ever turned a wrench can relate to … all bundled up in a few laughs.

                                          Gonzo’s Tool Box Web Site

                                          Listen to the first episode, #109

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Scott Weaver from Superior Auto Electric … the world knows him as Gonzo from Gonzo’s Tool Box.  He is published every month and shares his brand of knowledge and humor on ‘Gonzostoolbox.com’.  No doubt if you earn your living on the service side of the aftermarket; you’ve either been to his site, read his articles or his book Hey Look, I Found a Loose Nut.

                                          Listen to our original episode HERE and get the back story on Gonzo and get a few laughs to boot.

                                          This episode builds on his special sense of humor and view of the challenges we all face in business. Some of our talking points are:

                                          • Dealing with bad checks.
                                          • How customers steal their own car without paying.
                                          • How to insure you get paid.
                                          • Never go for a payment deal when asked to put ‘half down’ on a repair.

                                          I’m sure none of the above has ever happened to you.

                                          There are more than a few life’s lessons here and just the kind of stories almost everyone who has ever turned a wrench can relate to … all bundled up in a few laughs.

                                          Gonzo’s Tool Box Web Site

                                          Listen to the first episode, #109

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6781Tue, 28 Mar 2017 03:00:35 -040035:34falsefullScott Weaver from Superior Auto Electric … the world knows him as Gonzo from Gonzo’s Tool Box.  He is published every month and shares his brand of knowledge and humor on ‘Gonzostoolbox.com’.  No doubt if you earn your living on the service side of the aftermarket; you’ve either been to his site, read his articles…                                          RR 206: Technician Round Table Part 1 -Heipp – Landry -FanslowRR 206: Technician Round Table Part 1 -Heipp – Landry -FanslowRecorded at Vision 2017. (Pictured above Bob Heipp, Peter Landry and Matt Fanslow)

                                          When Matt Fanslow and I discussed this episode, I was immediately “all in”. I knew Bob Heipp because we had previously recorded an episode for the radio show. I did not know Peter Landry, but Matt said he would be a great guest. Little did I know what a dry sense of humor he had.

                                          After 4 days of training, dinners, bar time, networking and comradery; Matt, Bob and Peter brought their A game to the interview. I thank them for a classic episode!

                                          The PANEL:

                                          Peter Landry, Bob Heipp, Matt Fanslow during recording.

                                          Matt Fanslow

                                          Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose drive-ability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                                          Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo and most recently in March 2017.

                                          Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                                          Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes: 122, 146, and 200.

                                          Bob Heipp

                                          Matt Fanslow and Carm Capriotto

                                          Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                                          Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives of diagnostic testing.  This spurred a quest for learning.

                                          Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences having lead him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview on Remarkable Results Radio in episode 168.

                                          Peter Landry

                                          Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him to form Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area.

                                          Here are just a few talking points from the show:

                                          • Matt’s GPS Analogy on diagnostics.
                                          • Networking is a requirement at training events.
                                          • A networking ‘how to guide’.
                                          • Wise words on how to make the most of training events like Vision.
                                          • Instructors want questions; so ‘ask questions’. You are not the only one who wants to ask a question and you cannot know all the answers.
                                          • Engage with your peers and instructors.
                                          • Develop relationships from around the country/world.
                                          • Support the vendors that help foot the costs for the event.
                                          • If you are a regular, take classes that you would not normally take. Stretch your knowledge.
                                          • Stay in touch with your network. Have a phone call with your friends.
                                          • Find your ‘Energy’.
                                          • Admiration for the passion that the attendees have for learning.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Recorded at Vision 2017. (Pictured above Bob Heipp, Peter Landry and Matt Fanslow)

                                          When Matt Fanslow and I discussed this episode, I was immediately “all in”. I knew Bob Heipp because we had previously recorded an episode for the radio show. I did not know Peter Landry, but Matt said he would be a great guest. Little did I know what a dry sense of humor he had.

                                          After 4 days of training, dinners, bar time, networking and comradery; Matt, Bob and Peter brought their A game to the interview. I thank them for a classic episode!

                                          The PANEL:

                                          Peter Landry, Bob Heipp, Matt Fanslow during recording.

                                          Matt Fanslow

                                          Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose drive-ability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

                                          Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo and most recently in March 2017.

                                          Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                                          Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes: 122, 146, and 200.

                                          Bob Heipp

                                          Matt Fanslow and Carm Capriotto

                                          Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

                                          Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives of diagnostic testing.  This spurred a quest for learning.

                                          Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences having lead him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview on Remarkable Results Radio in episode 168.

                                          Peter Landry

                                          Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him to form Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area.

                                          Here are just a few talking points from the show:

                                          • Matt’s GPS Analogy on diagnostics.
                                          • Networking is a requirement at training events.
                                          • A networking ‘how to guide’.
                                          • Wise words on how to make the most of training events like Vision.
                                          • Instructors want questions; so ‘ask questions’. You are not the only one who wants to ask a question and you cannot know all the answers.
                                          • Engage with your peers and instructors.
                                          • Develop relationships from around the country/world.
                                          • Support the vendors that help foot the costs for the event.
                                          • If you are a regular, take classes that you would not normally take. Stretch your knowledge.
                                          • Stay in touch with your network. Have a phone call with your friends.
                                          • Find your ‘Energy’.
                                          • Admiration for the passion that the attendees have for learning.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6696Fri, 24 Mar 2017 03:00:57 -040001:02:17falsefullIlluminating Discussion with Technician Round-Table<br /> <br /> Join this recorded session from Vision 2017 with Bob Heipp, Peter Landry and Matt Fanslow, (above) as we tackle the value of training and why networking is so critical at these events. These guys were straight up and expressed their feeling on engaging with your peers and instructors, developing relationships from around the country, and the sheer admiration that they have for technicians that continue to learn and grow within the industry. <br /> <br /> Invest in understanding how these three professional technicians look at the industry, especially the commitment to perpetual training and for creating a better and sustaining aftermarket.                                          RR 205: Chris Monroe from Monroe Tire & Service in Shelby, NCRR 205: Chris Monroe from Monroe Tire & Service in Shelby, NCChris Monroe is a second-generation business owner with a balance of tire and automotive service for 30 years. Since 1974, the grass roots tire shop found its way to being a full service provider at a steady pace.  Over the last 30 years the business has  gone from a 3 bay to a 9 bay shop on the same property.

                                          Chris went through a major renovation in 2004, both in his business and personal life.

                                          Monroe has involved himself in associations such as North Carolina Tire Dealers, and the Tire Industry Association (TIA). These memberships have allowed him the opportunity to interact and learn from the industries best! He continues to learn through networking, trade associations and staying up to date on the industry periodicals and of course this podcast.

                                          He is passionate about our industry and the future as technology changes the landscape. Chris feels that industry change paves the way for many opportunities that we are slowly uncorking. He is an active participant in improving our industry image and training through networking and mentoring.

                                          He is on the advisory council of Crest High School and is involved with NATEF. Chris has helped create an internship that allows students an up close and personal engagement with several different business models.

                                          Chris has been Principal for a day and is a big Mike Rowe Fan. His ‘give back’ is engaging the up and coming generation while letting them in on just how cool our industry really is.

                                          We all struggle with work/life balance, but engaging in several outside activities such as motorcycling, racquetball and road cycling, keeps Chris active while helping change the focus of the day to day.  He likes to call it “helmet time”.  Usually when a helmet is on, it takes all the focus.

                                          Chris purchased the building next door in 2015 and remodeled it into a state of the art “Drivers Lounge”.  Use the new Google Interior 360 view to take a virtual tour! Google Interior 360 View Link  

                                          Since Chris has posted the 360 views, it has come in very handy to share and show vendors, customers and create a credibility that we are trying very hard to improve in our industry.

                                          Monroe Tire Website

                                          Years in industry: 30
                                          Years in business ownership: 30
                                          Number of technicians: 7
                                          Number of Lifts: 9
                                          Number of Bays: 8
                                          Open Days: Mon-Fri
                                          Annual estimated volume: $1.7MM
                                          Average Technician Training per Year: 20
                                          It's New: Driver Lounge, 2800 Sq Ft space recently renovated
                                          Industry involvement: North Carolina Tire Dealers Association(Board), Tire Industry Association (Board), NATED, Advisory Board at Crest High School
                                          Supplier Marketing Program: NAPA Auto Care Center
                                          Other honors: 2015 Chamber of Commerce Small Business of the Year, Voted 'Best Tire Dealer' Cleveland County, 2014 Tire Review Top 10 Platinum Performer

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Chris Monroe is a second-generation business owner with a balance of tire and automotive service for 30 years. Since 1974, the grass roots tire shop found its way to being a full service provider at a steady pace.  Over the last 30 years the business has  gone from a 3 bay to a 9 bay shop on the same property.

                                          Chris went through a major renovation in 2004, both in his business and personal life.

                                          Monroe has involved himself in associations such as North Carolina Tire Dealers, and the Tire Industry Association (TIA). These memberships have allowed him the opportunity to interact and learn from the industries best! He continues to learn through networking, trade associations and staying up to date on the industry periodicals and of course this podcast.

                                          He is passionate about our industry and the future as technology changes the landscape. Chris feels that industry change paves the way for many opportunities that we are slowly uncorking. He is an active participant in improving our industry image and training through networking and mentoring.

                                          He is on the advisory council of Crest High School and is involved with NATEF. Chris has helped create an internship that allows students an up close and personal engagement with several different business models.

                                          Chris has been Principal for a day and is a big Mike Rowe Fan. His ‘give back’ is engaging the up and coming generation while letting them in on just how cool our industry really is.

                                          We all struggle with work/life balance, but engaging in several outside activities such as motorcycling, racquetball and road cycling, keeps Chris active while helping change the focus of the day to day.  He likes to call it “helmet time”.  Usually when a helmet is on, it takes all the focus.

                                          Chris purchased the building next door in 2015 and remodeled it into a state of the art “Drivers Lounge”.  Use the new Google Interior 360 view to take a virtual tour! Google Interior 360 View Link  

                                          Since Chris has posted the 360 views, it has come in very handy to share and show vendors, customers and create a credibility that we are trying very hard to improve in our industry.

                                          Monroe Tire Website

                                          Years in industry: 30
                                          Years in business ownership: 30
                                          Number of technicians: 7
                                          Number of Lifts: 9
                                          Number of Bays: 8
                                          Open Days: Mon-Fri
                                          Annual estimated volume: $1.7MM
                                          Average Technician Training per Year: 20
                                          It's New: Driver Lounge, 2800 Sq Ft space recently renovated
                                          Industry involvement: North Carolina Tire Dealers Association(Board), Tire Industry Association (Board), NATED, Advisory Board at Crest High School
                                          Supplier Marketing Program: NAPA Auto Care Center
                                          Other honors: 2015 Chamber of Commerce Small Business of the Year, Voted 'Best Tire Dealer' Cleveland County, 2014 Tire Review Top 10 Platinum Performer

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6682Tue, 21 Mar 2017 03:00:08 -040047:11falsefullBig Investment in “Driver Lounge” Brings Top Shelf Amenities to the Customer Experience<br /> <br /> Chris Monroe from Monroe Tire & Service in Shelby, NC is a second-generation business owner with an equal mix of tire and automotive service for 30 years. He is passionate about our industry and the future as technology changes the landscape.<br /> <br /> Chris feels that industry change paves the way for many opportunities that we are slowly uncorking. He is an active participant in improving our industry image and training through networking and mentoring.                                          RR 204: Vision 2017 Leadership Round Table InterviewRR 204: Vision 2017 Leadership Round Table InterviewRecorded at Vision Hi-Tech Training and Expo 2017

                                          Joining me in my Vision 2017 studio are:

                                          • Sheri Hamilton the Show Manager and the executive Director of ASA-Midwest
                                          • Vision co-founder Jerry Holcom form S & S Service in Kansas City
                                          • Co-Chairman Ron Haugen from Westside Auto Pros in Des Moines, IA
                                          • Co-Chairman James  Copeland from  Midwest Autoworx in Columbia, MO

                                          Getting a behind the scenes tour ‘if you will’ on Vision Hi-Tech Training and Expo
                                          from the people who are responsible for this top industry event is unprecedented. I’m glad to be able to present this to you and to encourage everyone who attended Vision to listen and learn something about Vision that you did not know. And to those who have not attended, maybe this is just the right amount of motivation to make you want to be part of it next year.

                                          2017 Attendance Stats

                                          Over 24,250 hours of management and technical training taken over the 3-1/2 day event.

                                          Over 1,700 automotive service professionals attended training

                                          3,542 automotive service professionals in attendance

                                          2017 was an international event with attendees from:
                                          45 states within the US
                                          6 Canadian provinces
                                          Harare, Zimbabwe (Africa)
                                          St. Maarten
                                          British Virgin Islands

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Recorded at Vision Hi-Tech Training and Expo 2017

                                          Joining me in my Vision 2017 studio are:

                                          • Sheri Hamilton the Show Manager and the executive Director of ASA-Midwest
                                          • Vision co-founder Jerry Holcom form S & S Service in Kansas City
                                          • Co-Chairman Ron Haugen from Westside Auto Pros in Des Moines, IA
                                          • Co-Chairman James  Copeland from  Midwest Autoworx in Columbia, MO

                                          Getting a behind the scenes tour ‘if you will’ on Vision Hi-Tech Training and Expo
                                          from the people who are responsible for this top industry event is unprecedented. I’m glad to be able to present this to you and to encourage everyone who attended Vision to listen and learn something about Vision that you did not know. And to those who have not attended, maybe this is just the right amount of motivation to make you want to be part of it next year.

                                          2017 Attendance Stats

                                          Over 24,250 hours of management and technical training taken over the 3-1/2 day event.

                                          Over 1,700 automotive service professionals attended training

                                          3,542 automotive service professionals in attendance

                                          2017 was an international event with attendees from:
                                          45 states within the US
                                          6 Canadian provinces
                                          Harare, Zimbabwe (Africa)
                                          St. Maarten
                                          British Virgin Islands

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6622Fri, 17 Mar 2017 03:00:02 -040042:04falsefullRecorded at Vision Hi-Tech Training and Expo 2017 Joining me in my Vision 2017 studio are: Sheri Hamilton the Show Manager and the executive Director of ASA-Midwest Vision co-founder Jerry Holcom form S & S Service in Kansas City Co-Chairman Ron Haugen from Westside Auto Pros in Des Moines, IA Co-Chairman James  Copeland from  Midwest…                                          RR 203: Russell McCloud from Accurate Automotive AttentionRR 203: Russell McCloud from Accurate Automotive AttentionRussell McCloud is co-owner of Accurate Automotive Attention, an automotive repair company started by his father Dennis in 1969. Russell is also County Supervisor of Yuma County Arizona.

                                          Russell graduated from Kofa High School and went to work in the family business. Over the years, the company has grown and now has three locations in the Yuma area. He has two sons, both of whom work in the family business (3rd generation).

                                          In 2001 he was accepted to Project CENTRL, a rural leadership program. As a result of Project CENTRL, he started a fund-raising committee for Amberly’s Place (a victim’s advocacy and crisis counseling center) in 2002. The committee’s annual fundraiser brings in about $60,000 for Amberly’s Place each year. In 2003 he was invited to join the board of Amberly’s Place where he served as board President from 2011 until 2015. In 2016 he was invited back onto the board where he still serves.

                                          In 2004, he ran for his first public office and was elected to the Yuma County Board of Supervisors. Russell was re-elected in November 2008, in 2012 and in 2016 where he is currently serving his fourth term. In November of 2014 Russell was elected to the executive committee of the Arizona County Supervisors Association as the third vice president.
                                          In December 2014, he was elected to be the Chairman of the Board of Supervisors for 2015 and is currently the Vice-Chairman.

                                          In October 2014, he received the Heart of Yuma award as Yuma’s “Outstanding Leader” for his work with Amberly’s Place.

                                          In 1997 Russell became involved with the Automotive Service Association at the state level, represented Arizona for four years in the Affiliate Assembly at the National level, and then was elected by his peers to serve on the National Board of Directors for ASA from 2007 through 2010.

                                          Russell has been a member of Fort Yuma Rotary since 1999 and has served three years as a board member. As a member of Fort Yuma Rotary, he has earned four Paul Harris Fellowships.

                                          Russell Mc Cloud along with his sister Michele Payne, his brother in-law and two sons are keeping the legacy of his dad Dennis going strong. This three-location operation is thriving in Yuma, AZ as they welcome the third generation.

                                          Russell also serves Yuma as County Supervisor for the last 13 years. He does double duty working for the people of Yuma county. Russell shares what his motivation was in entering politics and also talks about the challenges of a family business. Other talking points include the tech shortage, insights from his coaching group and how the idea for his new TV commercial was born.

                                          • The challenges of a family business.
                                          • The local automotive votech scene.
                                          • Insights from his coaching group.
                                          • What the 3rd generation is doing for the business.
                                          • A great story on the concept of his newest TV commercial.
                                          • As a politician, he sets up the most logical and righteous way to look at politics.

                                          Accurate Automotive Attention Website

                                          Commercial ‘TRUST’. Russell talks about the commercial in the episode.

                                          Business Information:

                                          Years in industry: 46
                                          Years in business ownership: 20
                                          Number of locations: 3
                                          Number of technicians: 3
                                          Number of lifts: 15
                                          Number of bays: 22
                                          Days Open: Mon – Fri
                                          Annual estimated volume: $900K
                                          Trainer/Coach: Elite – Jim Murphy Pro Service
                                          Certifications: ASE Master
                                          Associations: ASA, AAA, ASE
                                          Community: Rotary
                                          Philanthropy: Amberly's Place (Victim's Advocacy Center)
                                          Special Accreditation's: AAM
                                          Supplier Marketing Program: NAPA Car Care – Bosch

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Russell McCloud is co-owner of Accurate Automotive Attention, an automotive repair company started by his father Dennis in 1969. Russell is also County Supervisor of Yuma County Arizona.

                                          Russell graduated from Kofa High School and went to work in the family business. Over the years, the company has grown and now has three locations in the Yuma area. He has two sons, both of whom work in the family business (3rd generation).

                                          In 2001 he was accepted to Project CENTRL, a rural leadership program. As a result of Project CENTRL, he started a fund-raising committee for Amberly’s Place (a victim’s advocacy and crisis counseling center) in 2002. The committee’s annual fundraiser brings in about $60,000 for Amberly’s Place each year. In 2003 he was invited to join the board of Amberly’s Place where he served as board President from 2011 until 2015. In 2016 he was invited back onto the board where he still serves.

                                          In 2004, he ran for his first public office and was elected to the Yuma County Board of Supervisors. Russell was re-elected in November 2008, in 2012 and in 2016 where he is currently serving his fourth term. In November of 2014 Russell was elected to the executive committee of the Arizona County Supervisors Association as the third vice president.
                                          In December 2014, he was elected to be the Chairman of the Board of Supervisors for 2015 and is currently the Vice-Chairman.

                                          In October 2014, he received the Heart of Yuma award as Yuma’s “Outstanding Leader” for his work with Amberly’s Place.

                                          In 1997 Russell became involved with the Automotive Service Association at the state level, represented Arizona for four years in the Affiliate Assembly at the National level, and then was elected by his peers to serve on the National Board of Directors for ASA from 2007 through 2010.

                                          Russell has been a member of Fort Yuma Rotary since 1999 and has served three years as a board member. As a member of Fort Yuma Rotary, he has earned four Paul Harris Fellowships.

                                          Russell Mc Cloud along with his sister Michele Payne, his brother in-law and two sons are keeping the legacy of his dad Dennis going strong. This three-location operation is thriving in Yuma, AZ as they welcome the third generation.

                                          Russell also serves Yuma as County Supervisor for the last 13 years. He does double duty working for the people of Yuma county. Russell shares what his motivation was in entering politics and also talks about the challenges of a family business. Other talking points include the tech shortage, insights from his coaching group and how the idea for his new TV commercial was born.

                                          • The challenges of a family business.
                                          • The local automotive votech scene.
                                          • Insights from his coaching group.
                                          • What the 3rd generation is doing for the business.
                                          • A great story on the concept of his newest TV commercial.
                                          • As a politician, he sets up the most logical and righteous way to look at politics.

                                          Accurate Automotive Attention Website

                                          Commercial ‘TRUST’. Russell talks about the commercial in the episode.

                                          Business Information:

                                          Years in industry: 46
                                          Years in business ownership: 20
                                          Number of locations: 3
                                          Number of technicians: 3
                                          Number of lifts: 15
                                          Number of bays: 22
                                          Days Open: Mon – Fri
                                          Annual estimated volume: $900K
                                          Trainer/Coach: Elite – Jim Murphy Pro Service
                                          Certifications: ASE Master
                                          Associations: ASA, AAA, ASE
                                          Community: Rotary
                                          Philanthropy: Amberly's Place (Victim's Advocacy Center)
                                          Special Accreditation's: AAM
                                          Supplier Marketing Program: NAPA Car Care – Bosch

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6601Tue, 14 Mar 2017 03:00:44 -040045:05falsefull2nd Generation Shop Owner and Politician Shares His Story<br /> <br /> Russell Mc Cloud, his sister Michele Payne, his brother in-law and his 2 sons (3rd generation) are keeping the legacy of his dad Dennis going strong. This three-location operation is thriving in Yuma, AZ.<br /> <br /> Russell is also a Yuma County Supervisor for the last 13 years. He does double duty working for the people of Yuma county. He shares what his motivation was in entering politics. Russell also talks about the challenges of a family business, the tech shortage, insights from his coaching group and how the idea for his new TV commercial was born. <br /> <br /> This is a very transparent interview from a person who learned from his dad that honesty and integrity were the most important personal traits and to treat customer and employees as family.                                          RR 202: Bogi Lateiner and the Chevy Montage All Female BuildRR 202: Bogi Lateiner and the Chevy Montage All Female BuildThis interview was recorded at Vision 2017 in Kansas City, KS. Thanks to Amy Mattinat for the behind the scenes work with Facebook LIVE.

                                          Meet Bogi Lateiner from 180º Automotive in Phoenix, AZ.  She graduated Phi Beta Kappa from Oberlin College in just three years with a double major in Women’s’ Studies and Pre-Law.

                                          As the pieces of her career came together, Bogi began to see that her passion was not simply to fix cars, but to empower others to fix cars – women especially.

                                          Bogi is also a business coach, holds car-care classes for women, speaks on a wide range of subjects and is on the 6th season as one of 3-girl crew on the Velocity Channel show … All Girls Garage.

                                          Bogi has been a frequent guest on the podcast. Our first episode highlighted her career and her shop; check out episode #27. She was on an all female panel to discuss female customers in episode 74. And then she contributed to a panel on technician apprenticeship‘s in episode 93.

                                          This is a very interesting episode as Bogi shares her latest and most prolific project. This episode is focused on The 1957 Pick-up Chevy Montage All Female Build.

                                          As you will learn from the episode, Bogi wants women to discover automotive repair in a way they would never have thought of before. She says the women are learning things about the automotive they never dreamed of learning.

                                          The Chevy Montage All Female Build is all about highlighting the women of the automotive world, creating learning opportunities for women interested in exploring the trades and ultimately attracting new people to our industry.

                                          Bogi is looking for support and has a crowd funding campaign. She explains in the episode how you can get involved.

                                          See links below and watch the video.

                                          Bogisgarage website

                                          Bogisgarage Truck Project

                                          Crowdfunding campaign site

                                          180 Degree Automotive Website

                                          Chevy Montage You Tube Channel

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          This interview was recorded at Vision 2017 in Kansas City, KS. Thanks to Amy Mattinat for the behind the scenes work with Facebook LIVE.

                                          Meet Bogi Lateiner from 180º Automotive in Phoenix, AZ.  She graduated Phi Beta Kappa from Oberlin College in just three years with a double major in Women’s’ Studies and Pre-Law.

                                          As the pieces of her career came together, Bogi began to see that her passion was not simply to fix cars, but to empower others to fix cars – women especially.

                                          Bogi is also a business coach, holds car-care classes for women, speaks on a wide range of subjects and is on the 6th season as one of 3-girl crew on the Velocity Channel show … All Girls Garage.

                                          Bogi has been a frequent guest on the podcast. Our first episode highlighted her career and her shop; check out episode #27. She was on an all female panel to discuss female customers in episode 74. And then she contributed to a panel on technician apprenticeship‘s in episode 93.

                                          This is a very interesting episode as Bogi shares her latest and most prolific project. This episode is focused on The 1957 Pick-up Chevy Montage All Female Build.

                                          As you will learn from the episode, Bogi wants women to discover automotive repair in a way they would never have thought of before. She says the women are learning things about the automotive they never dreamed of learning.

                                          The Chevy Montage All Female Build is all about highlighting the women of the automotive world, creating learning opportunities for women interested in exploring the trades and ultimately attracting new people to our industry.

                                          Bogi is looking for support and has a crowd funding campaign. She explains in the episode how you can get involved.

                                          See links below and watch the video.

                                          Bogisgarage website

                                          Bogisgarage Truck Project

                                          Crowdfunding campaign site

                                          180 Degree Automotive Website

                                          Chevy Montage You Tube Channel

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6575Fri, 10 Mar 2017 04:00:34 -040027:55falsefullBogi Lateiner creates an exciting opportunity with the 1957 Chevy Pick-Up Montage All Female Build.<br /> <br /> Her mission is to create a learning opportunity for women interested in exploring the trades, and ultimately help attract new people to the industry.<br /> <br /> Through the build project women from all over the country will be building the ’57 Chevy Truck that will be unveiled at SEMA 2017.<br /> <br /> The episode takes you into Bogi’s world, her mission and passion with the project and a lot of behind the scenes on the project and how you can get involved.                                          RR 201: Margie van Lierop from Beach Cities GarageRR 201: Margie van Lierop from Beach Cities GarageMargie van Lierop is the CEO and Founder of Beach Cities Garage in Laguna Hills, CA. She is an unlikely shop owner with a background in media sales and marketing, working for CBS or ABC affiliates for fifteen years.

                                          When Margie left the corporate world, she started her entrepreneurial quests in small local advertising agencies and media consulting services. This led her to a fun entrepreneurial adventure in starting a magazine titled “Beach Cities Style” which she founded, owned and published for 6-years in Orange County, California. Margie sold that publication in 2007.

                                          She has also dabbled in the music business touring with Bruce Springsteen and the E-Street Band, Ringo Starr and His All-Star Band, White Zombie, Wynonna, Tim McGraw & Faith Hill. But this is another adventure for another podcast.

                                          In 2011 Margie purchased a shop that had been in business for 32 years, Viking Independent. She moved the shop and renamed it VIKING Auto Care Corp. This shop specialized in Saab and Volvo. Now that Saab is no longer being manufactured, she has re-branded the business to Beach Cities GARAGE to accommodate the millennial driver and retooled to expand her repair brands to keep up with changing times. Her shop now specializes in Saab, Volvo, Audi/VW and most other brands.

                                          Margie’s media, sales & rock star experience has led her to hone her skills to provide the ultimate “Rock-Star” experience to each and every customer that steps foot into her shop.

                                          Margie is fortunate to have connected with ASA, ASCCA, Women in Auto Care and other ‘sage’ shop owners that provide and share their expertise and knowledge in the business.

                                          Episode Talking Points:

                                          • Entrepreneur who knew nothing about cars.
                                          • Appreciates the principles from the Michael Gerber book The E-Myth.
                                          • AH HA Moment came in the E-Myth. Being a great technician makes it more difficult to be a business person, because your passion of being a tech.
                                          • Trial by fire in her learning curve. Needed to create processes to help the business.
                                          • She is a Bosch Dealer and is working with a new program called Sweetworxx. It is a concierge program. There is an APP for that.
                                          • She paces her follow up customer calls based on a 4 paycheck cycle. She says every 8 weeks there is a customer reach out.
                                          • Uses Yext to see where her social media contacts are coming from.
                                          • She uses Podium to acquire reviews.
                                          • She is an active Blogger.

                                          As heard in the episode: Margie’s Seven Rules of Life:

                                          • Make peace with your past so it won’t disturb your future.
                                          • What other people think of you is none of your business.
                                          • The only person in charge of your happiness is you.
                                          • Don’t compare your life to others; comparison is the thief of joy.
                                          • Time heals almost everything; just give it time.
                                          • Stop thinking so much; it is alright not to know all the answers.
                                          • Smile; you don’t own all the problems in the world.

                                          Overview of Beach Cities Garage:

                                          Years in industry: 9
                                          Years in business ownership: 7
                                          Number of technicians: 2
                                          Number of lifts: 4
                                          Specalization: Volvo, Audi, VS, Saab
                                          Open: Mon-Fri
                                          Training hours per year per tech: 40
                                          Preferred training type: Leader led
                                          Trainer/Coach: Repair Shop Coach
                                          Biggest Challenge: Technician Shortage
                                          Doing Hybrid Repair: Yes
                                          Primary Supplier: Auto-Value
                                          Supplier Marketing Program: Bosch Service Center & Auto Value
                                          Philanthropy: Alzheiner's Association
                                          Supplier:

                                          Beach Cities Garage Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Margie van Lierop is the CEO and Founder of Beach Cities Garage in Laguna Hills, CA. She is an unlikely shop owner with a background in media sales and marketing, working for CBS or ABC affiliates for fifteen years.

                                          When Margie left the corporate world, she started her entrepreneurial quests in small local advertising agencies and media consulting services. This led her to a fun entrepreneurial adventure in starting a magazine titled “Beach Cities Style” which she founded, owned and published for 6-years in Orange County, California. Margie sold that publication in 2007.

                                          She has also dabbled in the music business touring with Bruce Springsteen and the E-Street Band, Ringo Starr and His All-Star Band, White Zombie, Wynonna, Tim McGraw & Faith Hill. But this is another adventure for another podcast.

                                          In 2011 Margie purchased a shop that had been in business for 32 years, Viking Independent. She moved the shop and renamed it VIKING Auto Care Corp. This shop specialized in Saab and Volvo. Now that Saab is no longer being manufactured, she has re-branded the business to Beach Cities GARAGE to accommodate the millennial driver and retooled to expand her repair brands to keep up with changing times. Her shop now specializes in Saab, Volvo, Audi/VW and most other brands.

                                          Margie’s media, sales & rock star experience has led her to hone her skills to provide the ultimate “Rock-Star” experience to each and every customer that steps foot into her shop.

                                          Margie is fortunate to have connected with ASA, ASCCA, Women in Auto Care and other ‘sage’ shop owners that provide and share their expertise and knowledge in the business.

                                          Episode Talking Points:

                                          • Entrepreneur who knew nothing about cars.
                                          • Appreciates the principles from the Michael Gerber book The E-Myth.
                                          • AH HA Moment came in the E-Myth. Being a great technician makes it more difficult to be a business person, because your passion of being a tech.
                                          • Trial by fire in her learning curve. Needed to create processes to help the business.
                                          • She is a Bosch Dealer and is working with a new program called Sweetworxx. It is a concierge program. There is an APP for that.
                                          • She paces her follow up customer calls based on a 4 paycheck cycle. She says every 8 weeks there is a customer reach out.
                                          • Uses Yext to see where her social media contacts are coming from.
                                          • She uses Podium to acquire reviews.
                                          • She is an active Blogger.

                                          As heard in the episode: Margie’s Seven Rules of Life:

                                          • Make peace with your past so it won’t disturb your future.
                                          • What other people think of you is none of your business.
                                          • The only person in charge of your happiness is you.
                                          • Don’t compare your life to others; comparison is the thief of joy.
                                          • Time heals almost everything; just give it time.
                                          • Stop thinking so much; it is alright not to know all the answers.
                                          • Smile; you don’t own all the problems in the world.

                                          Overview of Beach Cities Garage:

                                          Years in industry: 9
                                          Years in business ownership: 7
                                          Number of technicians: 2
                                          Number of lifts: 4
                                          Specalization: Volvo, Audi, VS, Saab
                                          Open: Mon-Fri
                                          Training hours per year per tech: 40
                                          Preferred training type: Leader led
                                          Trainer/Coach: Repair Shop Coach
                                          Biggest Challenge: Technician Shortage
                                          Doing Hybrid Repair: Yes
                                          Primary Supplier: Auto-Value
                                          Supplier Marketing Program: Bosch Service Center & Auto Value
                                          Philanthropy: Alzheiner's Association
                                          Supplier:

                                          Beach Cities Garage Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6565Tue, 07 Mar 2017 04:14:46 -040040:48falsefullUnlikely pathway to shop ownership.<br /> <br /> Margie van Lierop from Beach Cities Garage purchased a shop from friends after being a successful magazine publisher. She has had an interesting career in corporate radio and in the music business.<br /> <br /> Margie has made a strong transition to a shop owner and tells you the things she is doing to make improvements to her business every day. She makes no mistakes that is has been trial by fire for her.<br /> <br /> She has a great spirit and her personal drive and commitment shines throughout the interview. She shares her experience in working with a beta program from Bosch called Sweetworxx.                                          RR 200: 200th Episode RetrospecitiveRR 200: 200th Episode RetrospecitiveThe 200th  episode is a milestone. I had envisioned, it but it was so sweet when it got here. I’m humbled for the mounting support for the podcast and frankly could not have provided the aftermarket this huge resource without the guests that have come on the show and shared their story and their passion; from service professionals to industry leaders, trainers, coaches, industry execs, et al.

                                          Keep in mind you can listen, audio only, right here on the website, on the FREE podcast APP, on iTunes, Google Play and iHeart Radio. The video is also available right here on the site or on my You Tube channel.

                                          Joining me on the retrospective are 10 podcast alumni who discussed a plethora of subjects with a focus on what transpired with the podcast in the past last year. We also got into some top industry topics.

                                          I know how much the podcast is valued in the industry, but to hear from these respected peers shows how it has impacted many lives.

                                          You know I care about building a stronger aftermarket; to fundamentally transfer the way professionals think about their success by putting it out there in a most transparent way. So enjoy the behind the scenes moments, the nice accolades sent our way and to the camaraderie that transpired during this fun and inspiring episode.

                                          Joining me on the show:

                                          Bob Greenwood Automotive Aftermarket E-Learning Center, Episodes 40 and the Town Hall on Succession Planning Shari Pheasant Horsepower Strategies, Episode 68 Bill Nalu Interstate Auto Care, Madison Heights, MI, Episodes 39, 69, 100, 118 and Town Hall Resolutions 2017 Bill Haas NACAT and Haas Performance Consulting, Episide 106 Matt Fanslow Shop Manager and Diagnostician, Riverside Automotive, Red Wing, MN, Episode 122, 146 and Town Hall Best Conferences to Attend 2017 Barry Barrett Director of Training at RLO, Episode 130, Town Hall Resolutions 2017, Town Hall Great Traits of a Service Advisor John Eppstein John's Automotive Care, San Diego, CA, Episode 119 and Town Hall Resolutions and Town Hall Qualities of a Service Advisor Joe Hanson Gordies Garage, Madison Heights, MI, Episide 177 Jeremy O'Neal President of Advisor Fix, Episode 124 and 178 on the Digital Sales Process Tristan Realubit Realhouse Automotive, Westmount, IL, Episode 179

                                          Episode Topics that have Creamed to the Top

                                          • Business Culture
                                          • Customer Service
                                          • Technician Shortage
                                          • Technician Training
                                          • Technology: Vehicles, Autonomous Cars
                                          • Digital Vehicle Inspections
                                          • Processes and Systems Win Wars
                                          • Service Advisor Training
                                          • Overcoming obstacles

                                          Podcasts by category (multiples may be listed)

                                          • Coaching – Advice – Leadership Series (18)
                                          • Entrepreneur Series (99)
                                          • Face To Face Series (10)
                                          • Industry Thought Leaders Series (43)
                                          • Industry Women Series (28)
                                          • Married Partners: A Wife’s Perspective (2)
                                          • MSO: Multi Shop Owner Series (13)
                                          • ON-POINT Series (75)
                                          • Support Services Series (9)
                                          • Technician Talk (9)
                                          • Technology Series (15)
                                          • Training/Future Technicians Series (31)

                                          New since the 100th episode is the Town Hall LIVE Forum. Broadcast live very Friday at 12 Noon Eastern on Facebook Live. A powerful weekly discussion on a single industry topic with a panel of experts.

                                          In late 2016 we released our own podcast APP. Get it at your APP store. Search for Remarkable Results Radio

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          The 200th  episode is a milestone. I had envisioned, it but it was so sweet when it got here. I’m humbled for the mounting support for the podcast and frankly could not have provided the aftermarket this huge resource without the guests that have come on the show and shared their story and their passion; from service professionals to industry leaders, trainers, coaches, industry execs, et al.

                                          Keep in mind you can listen, audio only, right here on the website, on the FREE podcast APP, on iTunes, Google Play and iHeart Radio. The video is also available right here on the site or on my You Tube channel.

                                          Joining me on the retrospective are 10 podcast alumni who discussed a plethora of subjects with a focus on what transpired with the podcast in the past last year. We also got into some top industry topics.

                                          I know how much the podcast is valued in the industry, but to hear from these respected peers shows how it has impacted many lives.

                                          You know I care about building a stronger aftermarket; to fundamentally transfer the way professionals think about their success by putting it out there in a most transparent way. So enjoy the behind the scenes moments, the nice accolades sent our way and to the camaraderie that transpired during this fun and inspiring episode.

                                          Joining me on the show:

                                          Bob Greenwood Automotive Aftermarket E-Learning Center, Episodes 40 and the Town Hall on Succession Planning Shari Pheasant Horsepower Strategies, Episode 68 Bill Nalu Interstate Auto Care, Madison Heights, MI, Episodes 39, 69, 100, 118 and Town Hall Resolutions 2017 Bill Haas NACAT and Haas Performance Consulting, Episide 106 Matt Fanslow Shop Manager and Diagnostician, Riverside Automotive, Red Wing, MN, Episode 122, 146 and Town Hall Best Conferences to Attend 2017 Barry Barrett Director of Training at RLO, Episode 130, Town Hall Resolutions 2017, Town Hall Great Traits of a Service Advisor John Eppstein John's Automotive Care, San Diego, CA, Episode 119 and Town Hall Resolutions and Town Hall Qualities of a Service Advisor Joe Hanson Gordies Garage, Madison Heights, MI, Episide 177 Jeremy O'Neal President of Advisor Fix, Episode 124 and 178 on the Digital Sales Process Tristan Realubit Realhouse Automotive, Westmount, IL, Episode 179

                                          Episode Topics that have Creamed to the Top

                                          • Business Culture
                                          • Customer Service
                                          • Technician Shortage
                                          • Technician Training
                                          • Technology: Vehicles, Autonomous Cars
                                          • Digital Vehicle Inspections
                                          • Processes and Systems Win Wars
                                          • Service Advisor Training
                                          • Overcoming obstacles

                                          Podcasts by category (multiples may be listed)

                                          • Coaching – Advice – Leadership Series (18)
                                          • Entrepreneur Series (99)
                                          • Face To Face Series (10)
                                          • Industry Thought Leaders Series (43)
                                          • Industry Women Series (28)
                                          • Married Partners: A Wife’s Perspective (2)
                                          • MSO: Multi Shop Owner Series (13)
                                          • ON-POINT Series (75)
                                          • Support Services Series (9)
                                          • Technician Talk (9)
                                          • Technology Series (15)
                                          • Training/Future Technicians Series (31)

                                          New since the 100th episode is the Town Hall LIVE Forum. Broadcast live very Friday at 12 Noon Eastern on Facebook Live. A powerful weekly discussion on a single industry topic with a panel of experts.

                                          In late 2016 we released our own podcast APP. Get it at your APP store. Search for Remarkable Results Radio

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6534Fri, 03 Mar 2017 04:00:00 -040001:13:58falsefullThe automotive aftermarkets premier podcast achieves the 200th episode milestone. Remarkable Results Radio Podcast creator and host Carm Capriotto shares the 200th episode with ten podcast alumni in a discussion on the industry and the impact the podcast has had on the transfer of knowledge among industry peers. Capriotto says, “I care about building a stronger aftermarket and connecting people who are sharing their success story with the world”. The podcast features interviews with Service Professionals, Industry Women, Thought Leaders, Technicians, Multi-Shop Owners, Business Coaches and Technology Leaders.                                          RR 199: Brett Beachler from Beachlers Vehicle Care & RepairRR 199: Brett Beachler from Beachlers Vehicle Care & Repair

                                          Terry Beachler

                                          Brett Beachler is Vice President of Beachlers Vehicle Care and Repair, Peoria, IL. Brett has been in the automotive industry for 30+ years and is third generation family. He started in the family business at about age 13 maintaining the business property.

                                          It’s Official.
                                          At age 16, he officially entered into the family business pumping gas at their Amoco gas station. He slowly integrated into the shop throughout high school by changing tires, performing oil services, and very light duty mechanical repairs.

                                          Added experience at a corporate job.
                                          Brett graduated from Bradley University with a bachelor of science in business. He departed the family business to work in the corporate world for four years. His Dad, Terry, asked Brett to re-join the family business. Since that time, Brett has not looked back and has enjoyed almost every minute of his time in the family business.

                                          Three Generations.
                                          Brett says his dad is a forward thinker and is the second generation with his grandfather, Bob, starting the business in 1951.

                                          Key talking points in the interview:

                                          • Beachlers is known, since 1951, as a super ethical shop. No compromising. They are a shop of second options.
                                          • Learn about Brett’s Lunch and Learn seminars for local business’s.
                                          • Company Tours. He shows off his business to new customers and any legacy customers who have not seen the new building.
                                          • Explains his 250K Mileage program for their customers.
                                          • A loyal podcast listener. Brett’s Top 3 are: Dave Ramsey, Andy Stanley and Carm Capriotto (how cool)
                                          • 40% of his business is maintenance.
                                          • He wrote a book; Beachers Guide To Vehicle Care and Repair. He calls it an advanced business card.
                                          • The tech shortage is an opportunity.
                                          • He currently has an intern from high school working at the shop.
                                          • Your new employees won’t come to you. You need to meet and greet them. Reach out. Get your brand out there and welcome people into the industry.
                                          • He has a high referral business; however you must exercise your social network. Your future customers live there.
                                          • Average tenure of his technicians is 36 years. Four of five techs are going to retire in the next three to seven years. A challenge and an opportunity; the next generation tech must be more technical.
                                          • He credits his customer follow up system as an important ingredient to his success.
                                          • He has a special system to manage reviews.

                                          Business Coach.
                                          Brett and Terry are involved with a share group, Bob Cooper’s Elite Worldwide and coach, Jim Murphy. Brett and two technicians will be attending Vision 2017 for the first time. Brett’s dad Terry  serves on the advisory board at our local Illinois Central College Automotive Program.

                                          Besides business.
                                          Brett’s interests are family. There are 5 children in the family and one daughter at home.  Brett enjoys bicycling with his daughter (they  rode their  bicycles in the summer of 2016 from their home town to Green Bay, WI). Brett also enjoys mountain biking and is most passionate about cross country ski racing.

                                          Brett serves on his daughter’s school board and serves on the local Make A Wish committee. Beachlers is involved with donating several thousands of dollars of oil services to local churches, organizations, and charities in the Peoria area. Beachlers also partners with Dream Center Peoria to raise funds for the organization through their new customers donation program.

                                          Beachlers Web Site

                                          Years in industry: 30
                                          Years in business ownership: 66
                                          Number of technicians: 11
                                          Number of lifts: 7
                                          Number of bays: 8
                                          Days Open; Mon – Sat
                                          Annual estimated volume: $1.8MM
                                          Percent of work type: Repair 50%, Maintenance 40%, Other 10%
                                          Average yearly training hours per technician: 20
                                          ASE Certification: Service Advisor
                                          ASE Blue Seal Certified: Yes
                                          Biggest challenges in business today: Technician shortage, Changes in technology, Marketing
                                          Trainer/Coach: Elite coaching and Jim Murphy
                                          First Call Supplier: NAPA
                                          Performing Hybrid Repairs: Yes

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>

                                          Terry Beachler

                                          Brett Beachler is Vice President of Beachlers Vehicle Care and Repair, Peoria, IL. Brett has been in the automotive industry for 30+ years and is third generation family. He started in the family business at about age 13 maintaining the business property.

                                          It’s Official.
                                          At age 16, he officially entered into the family business pumping gas at their Amoco gas station. He slowly integrated into the shop throughout high school by changing tires, performing oil services, and very light duty mechanical repairs.

                                          Added experience at a corporate job.
                                          Brett graduated from Bradley University with a bachelor of science in business. He departed the family business to work in the corporate world for four years. His Dad, Terry, asked Brett to re-join the family business. Since that time, Brett has not looked back and has enjoyed almost every minute of his time in the family business.

                                          Three Generations.
                                          Brett says his dad is a forward thinker and is the second generation with his grandfather, Bob, starting the business in 1951.

                                          Key talking points in the interview:

                                          • Beachlers is known, since 1951, as a super ethical shop. No compromising. They are a shop of second options.
                                          • Learn about Brett’s Lunch and Learn seminars for local business’s.
                                          • Company Tours. He shows off his business to new customers and any legacy customers who have not seen the new building.
                                          • Explains his 250K Mileage program for their customers.
                                          • A loyal podcast listener. Brett’s Top 3 are: Dave Ramsey, Andy Stanley and Carm Capriotto (how cool)
                                          • 40% of his business is maintenance.
                                          • He wrote a book; Beachers Guide To Vehicle Care and Repair. He calls it an advanced business card.
                                          • The tech shortage is an opportunity.
                                          • He currently has an intern from high school working at the shop.
                                          • Your new employees won’t come to you. You need to meet and greet them. Reach out. Get your brand out there and welcome people into the industry.
                                          • He has a high referral business; however you must exercise your social network. Your future customers live there.
                                          • Average tenure of his technicians is 36 years. Four of five techs are going to retire in the next three to seven years. A challenge and an opportunity; the next generation tech must be more technical.
                                          • He credits his customer follow up system as an important ingredient to his success.
                                          • He has a special system to manage reviews.

                                          Business Coach.
                                          Brett and Terry are involved with a share group, Bob Cooper’s Elite Worldwide and coach, Jim Murphy. Brett and two technicians will be attending Vision 2017 for the first time. Brett’s dad Terry  serves on the advisory board at our local Illinois Central College Automotive Program.

                                          Besides business.
                                          Brett’s interests are family. There are 5 children in the family and one daughter at home.  Brett enjoys bicycling with his daughter (they  rode their  bicycles in the summer of 2016 from their home town to Green Bay, WI). Brett also enjoys mountain biking and is most passionate about cross country ski racing.

                                          Brett serves on his daughter’s school board and serves on the local Make A Wish committee. Beachlers is involved with donating several thousands of dollars of oil services to local churches, organizations, and charities in the Peoria area. Beachlers also partners with Dream Center Peoria to raise funds for the organization through their new customers donation program.

                                          Beachlers Web Site

                                          Years in industry: 30
                                          Years in business ownership: 66
                                          Number of technicians: 11
                                          Number of lifts: 7
                                          Number of bays: 8
                                          Days Open; Mon – Sat
                                          Annual estimated volume: $1.8MM
                                          Percent of work type: Repair 50%, Maintenance 40%, Other 10%
                                          Average yearly training hours per technician: 20
                                          ASE Certification: Service Advisor
                                          ASE Blue Seal Certified: Yes
                                          Biggest challenges in business today: Technician shortage, Changes in technology, Marketing
                                          Trainer/Coach: Elite coaching and Jim Murphy
                                          First Call Supplier: NAPA
                                          Performing Hybrid Repairs: Yes

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>https://remarkableresults.biz/?p=6521Mon, 27 Feb 2017 16:00:55 -040045:35falsefullThird Generation Service Professional is Known, since 1951, as a Super Ethical shop that Never Compromises. <br /> <br /> Brett Beachler is Vice President of Beachlers Vehicle Care & Repair. Brett’s grandfather Bob started the business and his Dad Terry is active every day. Beachlers believes that customers need to be taught the concepts of automotive and become friends. They are known throughout their community as the shop of second options. <br /> <br /> Helping their customers get 250K miles from their vehicle helps drive the high maintenance numbers the shop performs. Giving tours of the new facility is a smart tactic and strives to educate their customers of the behind the scenes of automotive repair. <br /> <br /> To add to their new customer growth Brett has instituted a traveling lunch and learn program in his community and has a strong charitable program for new customers first oil change.RR 198: Oscar Manzo – 2016 Counter Professional of the YearRR 198: Oscar Manzo – 2016 Counter Professional of the YearEnjoy a special episode with Oscar Manzo, the winner of the 2016 Counter Professional of the Year. This is my first interview with a Counter Professional of the Year honoree.  Babcox Media has recognized an outstanding counter professional for the last thirty-one years.

                                          Counter Pro’s are so important to our industry.
                                          Counter professionals are the unsung hero’s of our industry. Their parts knowledge makes it possible to move parts throughout our aftermarket system and bring the expectations to the service professionals to satisfy their customers.

                                          I met Oscar and his wife Susana at AAPEX 2016 as he was enjoying the accolades of his special honor.

                                          Entire career as a parts specialist.
                                          He is an Installer Service Specialist and inside commercial rep for O’Reilly Auto Parts. Oscar has worked for O’Reilly Auto Parts for over 27 years.  He started as a part time cashier and transitioned into full time sales within one year of employment. He loves his everyday interaction with his customers.

                                          Doing the extra.
                                          He says the ‘extra mile’ means researching those tough situations and finding hard to find parts and completing customer orders. He will reach out to alternative resources to find a specific part.  He has a never say no attitude. Oscar always keeps an open mind when working with his customers.

                                          Oscar talks about the needs of his service professional customers along with the changes he has seen over the years. He also talks about what he loves most about his job.

                                          Family.
                                          Family time is very important to Oscar. He enjoys family outings and special dinners to keep in touch with each other’s plans.

                                          Community.
                                          He and his wife Susana participate in many events to help support the non-profit organizations in their local areas; to help serve the less fortune throughout his community. This is a way to stay humble and thankful for what he has.  He and Susana have been married for over 20+ years with two beautiful kids and grandchildren.

                                          Oscar believes in treating people how you want to be treated. “We are all one and should be treated equally”, he says.

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Enjoy a special episode with Oscar Manzo, the winner of the 2016 Counter Professional of the Year. This is my first interview with a Counter Professional of the Year honoree.  Babcox Media has recognized an outstanding counter professional for the last thirty-one years.

                                          Counter Pro’s are so important to our industry.
                                          Counter professionals are the unsung hero’s of our industry. Their parts knowledge makes it possible to move parts throughout our aftermarket system and bring the expectations to the service professionals to satisfy their customers.

                                          I met Oscar and his wife Susana at AAPEX 2016 as he was enjoying the accolades of his special honor.

                                          Entire career as a parts specialist.
                                          He is an Installer Service Specialist and inside commercial rep for O’Reilly Auto Parts. Oscar has worked for O’Reilly Auto Parts for over 27 years.  He started as a part time cashier and transitioned into full time sales within one year of employment. He loves his everyday interaction with his customers.

                                          Doing the extra.
                                          He says the ‘extra mile’ means researching those tough situations and finding hard to find parts and completing customer orders. He will reach out to alternative resources to find a specific part.  He has a never say no attitude. Oscar always keeps an open mind when working with his customers.

                                          Oscar talks about the needs of his service professional customers along with the changes he has seen over the years. He also talks about what he loves most about his job.

                                          Family.
                                          Family time is very important to Oscar. He enjoys family outings and special dinners to keep in touch with each other’s plans.

                                          Community.
                                          He and his wife Susana participate in many events to help support the non-profit organizations in their local areas; to help serve the less fortune throughout his community. This is a way to stay humble and thankful for what he has.  He and Susana have been married for over 20+ years with two beautiful kids and grandchildren.

                                          Oscar believes in treating people how you want to be treated. “We are all one and should be treated equally”, he says.

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6502Fri, 24 Feb 2017 07:00:59 -040023:42falsefullLongtime O'Reilly Auto Parts Counter Professional Earns National Recognition.<br /> <br /> Oscar Manzo, Installer Service Specialist at O’Reilly Auto Parts for over 27 years is recognized as the 2016 Counter Professional of the Year. The honor is given every year, for the last thirty-one, from Babcox Media.<br /> <br /> Oscar has dedicated his entire career to the parts business; he started as a part-time cashier. He loves his everyday interaction with his customers and researching hard to find parts. Oscar shares his view on what is new in the parts business and the fulfillment of his customer’s needs.                                          RR 197: Gary Pontious, Jr. from Toledo Auto CareRR 197: Gary Pontious, Jr. from Toledo Auto CareGary Pontious Jr. is the Vice President and General Manager of Toledo Auto Care. Gary’s Dad, Gary Sr. bought the business in 1985. The business is Toledo’s oldest independent auto repair shop and is celebrating, in 2017, a special milestone; their 100th anniversary.

                                          Second Location.
                                          This past December 2016 they added their first branch operation.

                                          Culture Drives the Family Business.
                                          Gary started working at Toledo Auto Care in the summer of 1990 as a fuel tank repair/restoration technician and pick-up/delivery driver. As with most family business, Gary worked in many positions within the company and in April 1994 he became a full time Service Advisor. “Since the beginning,” Gary says, “our business has been focused on building strong customer relationships and providing the highest quality of workmanship on each and every automotive repair.”

                                          Gary is a member of Elite Proservice with Jim Murphy and has his AAM Certification from Ami. Toledo Auto Care is also an ASE Blue Seal Shop.

                                          Major episode talking points:

                                          • The search for a second location was started by writing letters to 12 targeted shop owners telling them of their intention to buy a business.
                                          • Believed in the E-Myth principles and worked hard in last 5 years creating strong processes and proceedures.
                                          • Gary credits their strong business culture as a big part of their remarkable results and

                                            Gary’s Dad, Gary Pontious, Sr.

                                            shares his companies purpose and core values.

                                          • Holds an annual meeting where there is a special yearly theme introduced. This year is ‘Be Your Best Self’. It not only reflects individually but the company’s Best Self.
                                          • He listens to podcasts as a way to stay up on leadership.
                                          • Gary has created his own service manager training and the team meets monthly.
                                          • Meets weekly with someone from the company for lunch to stay in touch with them and find out more about their families.
                                          • The strong emphasis on Culture has helped create the duplicity or his ability to scale his business.
                                          • Explains his interview process to help insure a good cultural fit.
                                          • Training goal for all team members is 40 hours per year structured in quarters for both online and a live event.
                                          • Advice for belonging to a twenty or mastermind group.
                                          • Positioning the company as a Hybrid Specialist.

                                          Toledo Auto Care Website

                                          Years in industry: 23
                                          Number of technicians: 7
                                          Service Managers: 3
                                          Number of lifts: 13
                                          Number of bays: 17
                                          Days Open: Mon-Fri
                                          Average Annual Training Hours Technicians: 40
                                          Average Annual Training Hours Service Manager: 40
                                          Interesting information on the business: Oldest independent repair shop in Toledo,OH
                                          Annual estimated volume: $2MM
                                          Special Accreditation's: AAM
                                          Business Coach: Jim Murphy – Elite ProService
                                          Supplier first call: NAPA – NAPA Car Care
                                          Philanthropy: Calvary Church, Lucas County Children Serices

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Gary Pontious Jr. is the Vice President and General Manager of Toledo Auto Care. Gary’s Dad, Gary Sr. bought the business in 1985. The business is Toledo’s oldest independent auto repair shop and is celebrating, in 2017, a special milestone; their 100th anniversary.

                                          Second Location.
                                          This past December 2016 they added their first branch operation.

                                          Culture Drives the Family Business.
                                          Gary started working at Toledo Auto Care in the summer of 1990 as a fuel tank repair/restoration technician and pick-up/delivery driver. As with most family business, Gary worked in many positions within the company and in April 1994 he became a full time Service Advisor. “Since the beginning,” Gary says, “our business has been focused on building strong customer relationships and providing the highest quality of workmanship on each and every automotive repair.”

                                          Gary is a member of Elite Proservice with Jim Murphy and has his AAM Certification from Ami. Toledo Auto Care is also an ASE Blue Seal Shop.

                                          Major episode talking points:

                                          • The search for a second location was started by writing letters to 12 targeted shop owners telling them of their intention to buy a business.
                                          • Believed in the E-Myth principles and worked hard in last 5 years creating strong processes and proceedures.
                                          • Gary credits their strong business culture as a big part of their remarkable results and

                                            Gary’s Dad, Gary Pontious, Sr.

                                            shares his companies purpose and core values.

                                          • Holds an annual meeting where there is a special yearly theme introduced. This year is ‘Be Your Best Self’. It not only reflects individually but the company’s Best Self.
                                          • He listens to podcasts as a way to stay up on leadership.
                                          • Gary has created his own service manager training and the team meets monthly.
                                          • Meets weekly with someone from the company for lunch to stay in touch with them and find out more about their families.
                                          • The strong emphasis on Culture has helped create the duplicity or his ability to scale his business.
                                          • Explains his interview process to help insure a good cultural fit.
                                          • Training goal for all team members is 40 hours per year structured in quarters for both online and a live event.
                                          • Advice for belonging to a twenty or mastermind group.
                                          • Positioning the company as a Hybrid Specialist.

                                          Toledo Auto Care Website

                                          Years in industry: 23
                                          Number of technicians: 7
                                          Service Managers: 3
                                          Number of lifts: 13
                                          Number of bays: 17
                                          Days Open: Mon-Fri
                                          Average Annual Training Hours Technicians: 40
                                          Average Annual Training Hours Service Manager: 40
                                          Interesting information on the business: Oldest independent repair shop in Toledo,OH
                                          Annual estimated volume: $2MM
                                          Special Accreditation's: AAM
                                          Business Coach: Jim Murphy – Elite ProService
                                          Supplier first call: NAPA – NAPA Car Care
                                          Philanthropy: Calvary Church, Lucas County Children Serices

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6482Tue, 21 Feb 2017 07:00:03 -040040:06falsefullA Big Emphasis on Culture has helped this Entrepreneur Create Duplicity to Scale his Business.<br /> <br /> Gary Pontious Jr. is the Vice President and General Manager of Toledo Auto Care that is celebrating their 100th year in business in 2017.<br /> <br /> Toledo Auto Care is the oldest independent auto repair shop in Toledo, OH and has been owned and operated by the Pontious family since 1985.<br /> <br /> The family has just opened their second branch in December 2016 and the strength of their culture and fundamental business practices has allowed them to scale their business for growth.                                          RR 196: Gary Sharits – Repair Pal/ASE Master Automobile Technician of the Year 2016RR 196: Gary Sharits – Repair Pal/ASE Master Automobile Technician of the Year 2016Gary Sharits was honored as the Repair Pal / ASE Master Automobile Technician of the Year 2016

                                          Gary Sharits grew up on an orange grove and learned a lot about fixin’ things. He went to college for electronics and couldn’t find a job in that field.

                                          Gary found a job as a ‘mechanics helper’ in the used car get ready department that shifted to a full time new car get ready technician for the same Chevrolet dealership. His electronics background helped him understand GM’s new 3C electronic systems with electronic carburetor at the time.

                                          He was an ASE Master Technician for many years having previously won this prestigious recognition back in 1992 when he worked for Donald Olson Tire. Gary is now a  Service Manager for Christian Brothers of Land O Lakes, FL.

                                          Gary is humbled to have won this honor even though he is now a Service Manager, but he has kept up his ASE credentials.

                                          Interview Talking Points:

                                          • One of Gary’s biggest concerns is to convey to the customer that the job is being done the way he described it.
                                          • Your body tells you that your career as a tech may be over when you cannot contort your body under dashboards anymore.
                                          • Best advice to a young person entering the industry:
                                            • Get additional training in electronics.
                                            • It is not just a job. Do it because you want to.
                                            • Strive to be the very best you can be and strive to learn everyday.

                                          • The industry needs soft skills learners; people who can take what they read in a book, translate it to their hands and understand what is going on. And ask the question ‘why does it work this way?’
                                          • Best advice to service advisors/managers; put yourself in your customer’s shoes. Always fix the problem they came in for.

                                          Gary is married to wife Vicki for over 31 years. They have three adult children.

                                          He and Vicki enjoy biking together and enjoy getting together as a family whenever possible.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Gary Sharits was honored as the Repair Pal / ASE Master Automobile Technician of the Year 2016

                                          Gary Sharits grew up on an orange grove and learned a lot about fixin’ things. He went to college for electronics and couldn’t find a job in that field.

                                          Gary found a job as a ‘mechanics helper’ in the used car get ready department that shifted to a full time new car get ready technician for the same Chevrolet dealership. His electronics background helped him understand GM’s new 3C electronic systems with electronic carburetor at the time.

                                          He was an ASE Master Technician for many years having previously won this prestigious recognition back in 1992 when he worked for Donald Olson Tire. Gary is now a  Service Manager for Christian Brothers of Land O Lakes, FL.

                                          Gary is humbled to have won this honor even though he is now a Service Manager, but he has kept up his ASE credentials.

                                          Interview Talking Points:

                                          • One of Gary’s biggest concerns is to convey to the customer that the job is being done the way he described it.
                                          • Your body tells you that your career as a tech may be over when you cannot contort your body under dashboards anymore.
                                          • Best advice to a young person entering the industry:
                                            • Get additional training in electronics.
                                            • It is not just a job. Do it because you want to.
                                            • Strive to be the very best you can be and strive to learn everyday.

                                          • The industry needs soft skills learners; people who can take what they read in a book, translate it to their hands and understand what is going on. And ask the question ‘why does it work this way?’
                                          • Best advice to service advisors/managers; put yourself in your customer’s shoes. Always fix the problem they came in for.

                                          Gary is married to wife Vicki for over 31 years. They have three adult children.

                                          He and Vicki enjoy biking together and enjoy getting together as a family whenever possible.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6447Fri, 17 Feb 2017 04:58:52 -040037:50falsefullGary Sharits, Service Manager of Christian Brothers in Land O Lakes, FL is the winner of the 2016 Repair Pal / ASE Master Automobile Technician of the Year.<br /> <br /> Gary has kept up his ASE credentials as Service Manager and credits his technician experience as a sound reason he can lead relationships with his technicians and customers. He shares his humble beginning from a mechanics helper at a Chevrolet dealer's used car department, to where he is today as a service manager. <br /> <br /> Sharits brings great insight to technicians and service managers and has a great message to youth wanting to join the industry.                                          RR 195: Tatsu Tsuchida from Tokyo AutomotiveRR 195: Tatsu Tsuchida from Tokyo Automotive

                                          Akio Tsuchida, Founder Tokyo Automotive

                                          As a kid growing up Tatsu Tsuchida, VP of Operations, Tokyo Automotive, in Placentia, CA  was a natural at pulling things apart and putting them back together. He started to take apart RC cars, bikes, and skateboards that were all assembled and reassembled by him.

                                          Succession.
                                          His father, Akio Tsuchida, started Tokyo Automotive in 1978. His dad would like Tatsu to take it over but does not necessarily require it. Tatsu had felt an obligation to take over the family business, but it wasn’t until the late nineties/early 2000s when the Import Tuner craze hit and Tatsu built himself a hot-rod Honda. Then he knew he loved cars; he was bitten hard by the car bug.

                                          First Things First.
                                          It would take the better part of his twenties, from being a snow boarder bum, to living in Japan as an English teacher for him to sow his wild oats, but always knowing that he’d return one day to work in the family shop.

                                          Today.
                                          Fast forward to the present. Tatsu has learned there’s much more to running an automotive shop than loving cars. Though the hobby of fixing up cars to go fast is fun, it only attracts a certain type of customer.

                                          Do What It Takes.
                                          He learns through his mentor and coaches, that the other more superficial things about a garage such as how the bathroom looks, the decor, and how one talks matter more to the customer. 2016 was a tough year for Tokyo Automotive; Tatsu is more than honest about his challenges, and often shares with other friendly garages his mistakes (and his triumphs) so that others can benefit. Tatsu says, “Together we learn and earn more.”

                                          Talking Points:

                                          • Tatsu’s Dad, Akio, survived in business because he was honest and sincere even though he doesn’t know English that well.
                                          • It was so easy to get business in Orange county as a Toyota Specialist.
                                          • Dad immigrated to US with equivalent of $500.
                                          • Recently held a food truck cross promotion at his business.
                                          • Recommends the book Crucial Conversations.
                                          • Wants to be more encouraging to his people.
                                          • He bought the Japanese version of Michael Gerber book The E-Myth for his dad. Great story here.

                                          Tokyo Automotive Web Site

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>

                                          Akio Tsuchida, Founder Tokyo Automotive

                                          As a kid growing up Tatsu Tsuchida, VP of Operations, Tokyo Automotive, in Placentia, CA  was a natural at pulling things apart and putting them back together. He started to take apart RC cars, bikes, and skateboards that were all assembled and reassembled by him.

                                          Succession.
                                          His father, Akio Tsuchida, started Tokyo Automotive in 1978. His dad would like Tatsu to take it over but does not necessarily require it. Tatsu had felt an obligation to take over the family business, but it wasn’t until the late nineties/early 2000s when the Import Tuner craze hit and Tatsu built himself a hot-rod Honda. Then he knew he loved cars; he was bitten hard by the car bug.

                                          First Things First.
                                          It would take the better part of his twenties, from being a snow boarder bum, to living in Japan as an English teacher for him to sow his wild oats, but always knowing that he’d return one day to work in the family shop.

                                          Today.
                                          Fast forward to the present. Tatsu has learned there’s much more to running an automotive shop than loving cars. Though the hobby of fixing up cars to go fast is fun, it only attracts a certain type of customer.

                                          Do What It Takes.
                                          He learns through his mentor and coaches, that the other more superficial things about a garage such as how the bathroom looks, the decor, and how one talks matter more to the customer. 2016 was a tough year for Tokyo Automotive; Tatsu is more than honest about his challenges, and often shares with other friendly garages his mistakes (and his triumphs) so that others can benefit. Tatsu says, “Together we learn and earn more.”

                                          Talking Points:

                                          • Tatsu’s Dad, Akio, survived in business because he was honest and sincere even though he doesn’t know English that well.
                                          • It was so easy to get business in Orange county as a Toyota Specialist.
                                          • Dad immigrated to US with equivalent of $500.
                                          • Recently held a food truck cross promotion at his business.
                                          • Recommends the book Crucial Conversations.
                                          • Wants to be more encouraging to his people.
                                          • He bought the Japanese version of Michael Gerber book The E-Myth for his dad. Great story here.

                                          Tokyo Automotive Web Site

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>https://remarkableresults.biz/?p=6441Tue, 14 Feb 2017 04:59:01 -040038:40falsefullSecond Generation Shop Owner Still Learning<br /> <br /> As a kid growing Tatsu Tsuchida, VP of Operations, Tokyo Automotive, was a natural at pulling things apart and putting them back together.<br /> <br /> His father, Akio Tsuchida, started Tokyo Automotive in 1978. For Tatsu it would take the better part of his twenties, from being a ski bum, to living in Japan as an English teacher for him to sow his wild oats, but always knowing that he'd return one day to work in the family shop.<br /> <br /> Today Tatsu has learned there's much more to running an automotive shop than loving cars. He learns through his mentor and coaches, that how the bathroom looks, the decor, and how one talks; matter more to the customer than you would ever think. Tatsu is more than honest about his challenges, and often shares with other friendly garages his mistakes (and his triumphs) so that others can benefit. Tatsu says, “Together we learn and earn more.”                                          RR 194: Bob Olson – Chrysler/ASE Technician of the Year 2016RR 194: Bob Olson – Chrysler/ASE Technician of the Year 2016Bob Olson Chrysler/ASE Master Automobile Technician of the Year 2016.

                                          Bob is from a small town of only 3,000 people Milbank, SD, and has been working at Chrysler Dealer, Gesswein Motors, for 36 years.

                                          Bob shares the awesome surprise when he found out he was being honored as Chryslers ASE Tech of the year. He talks about the value ASE brings to him and that he competed against 24,000 techs in the Chrysler organization.

                                          Olson enlisted in the U.S. Army 1975 to 1978. After the Army he went on to graduate from Lake Area Votech in Watertown, SD -1980.

                                          Bob is very committed to ASE. He’s been certified since 1980-33 years total. He has been a Jeep-Renault-Grand Master Technician -1984 to 1988 a GMC Master Technician-1988 to 2012 and a Chrysler Master Technician since 1989.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Bob Olson Chrysler/ASE Master Automobile Technician of the Year 2016.

                                          Bob is from a small town of only 3,000 people Milbank, SD, and has been working at Chrysler Dealer, Gesswein Motors, for 36 years.

                                          Bob shares the awesome surprise when he found out he was being honored as Chryslers ASE Tech of the year. He talks about the value ASE brings to him and that he competed against 24,000 techs in the Chrysler organization.

                                          Olson enlisted in the U.S. Army 1975 to 1978. After the Army he went on to graduate from Lake Area Votech in Watertown, SD -1980.

                                          Bob is very committed to ASE. He’s been certified since 1980-33 years total. He has been a Jeep-Renault-Grand Master Technician -1984 to 1988 a GMC Master Technician-1988 to 2012 and a Chrysler Master Technician since 1989.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6438Fri, 10 Feb 2017 04:59:32 -040019:18falsefullASE Chrysler/ASE Master Automobile Technician of the Year 2016<br /> <br /> Thirty six year Chrysler technician, Bob Olson from Milbank, SD is honored with the ASE recognition. Bob tells the story when he started right up to how he sees technology at work in the industry.<br /> <br /> Bob has been working at Chrysler Dealer, GESSWEIN MOTORS, for 36 years and is very committed to ASE. He’s been certified since 1980-33 years total. He has been a Jeep-Renault-Grand Master Technician -1984 to 1988 a GMC Master Technician-1988 to 2012 and a Chrysler Master Technician since 1989.                                          RR 193: Kirk Richardson from South Street Auto CareRR 193: Kirk Richardson from South Street Auto CareKirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard working family, he was a below average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI. Today, at age 34, Kirk is a remarkably successful business owner.

                                          Richardson really prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hi-jinx, which combine to make loyal and dedicated coworkers. Kirk loves business and people in general and will talk for hours about business!

                                          Episode talking points:

                                          • The start of him re-building his business came from strategic planning on his ‘Starbuck Dates’ with his future wife.
                                          • He created a solid foundation with a strong culture, processes, pay plans.
                                          • He holds a core culture review with everyone in the company to modify and strengthen behavior.
                                          • They don’t pay flat rate or hourly. Entire team is paid on a percent of gross margin.
                                          • He shares his pay plan as a % of GP
                                          • There is a work distribution system that gets the maximum value out of every technician.
                                          • Hired a local consultant to kick ideas with but to hold him accountable. That is when he started his strategic plan. Plan is reviewed with managers and leader techs
                                          • Kirk’s team also reviews him and he was told to stop talking to customers.
                                          • Scrolls his culture and strategic plan on a TV in the employee break room.

                                          South Street Auto Care Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard working family, he was a below average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI. Today, at age 34, Kirk is a remarkably successful business owner.

                                          Richardson really prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hi-jinx, which combine to make loyal and dedicated coworkers. Kirk loves business and people in general and will talk for hours about business!

                                          Episode talking points:

                                          • The start of him re-building his business came from strategic planning on his ‘Starbuck Dates’ with his future wife.
                                          • He created a solid foundation with a strong culture, processes, pay plans.
                                          • He holds a core culture review with everyone in the company to modify and strengthen behavior.
                                          • They don’t pay flat rate or hourly. Entire team is paid on a percent of gross margin.
                                          • He shares his pay plan as a % of GP
                                          • There is a work distribution system that gets the maximum value out of every technician.
                                          • Hired a local consultant to kick ideas with but to hold him accountable. That is when he started his strategic plan. Plan is reviewed with managers and leader techs
                                          • Kirk’s team also reviews him and he was told to stop talking to customers.
                                          • Scrolls his culture and strategic plan on a TV in the employee break room.

                                          South Street Auto Care Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6433Tue, 07 Feb 2017 04:59:41 -040044:00falsefullMajor Business Turn Around Set Up a Plan to Retire from one Business and Buy a New One.<br /> <br /> Kirk Richardson from South Street Auto Care in Rochester, MI, prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hijinx, which combine to make loyal and dedicated coworkers.<br /> <br /> Kirk shares his companies culture, pay plan and a few elements of his strategic plan. He has a work distribution system that gets the maximum value out of every technician. Kirk loves business and people in general and will talk for hours about business!                                          RR 192: Eric Ziegler – E-Z Diagnostic Solutions and TrainerRR 192: Eric Ziegler – E-Z Diagnostic Solutions and Trainer

                                          Eric Ziegler owns and operates EZ Diagnostic Solutions Inc in Peoria, IL. Eric specializes in module programming, driveability, electrical and network systems diagnostics. Eric has over 30 years of experience as a technician with an extensive diagnostics background.

                                          Specializing.
                                          EZ Diagnostic Solutions specializes in module programming, driveability diagnostics and electrical, networking issues.  EZ Diagnostic Solutions also supports collision centers by performing diagnostics, programming and calibrations on Air Bag, ABS/Traction control, Blind Spot/Lane Departure, Adaptive Cruise Control and all factory electronic systems.

                                          Eric supports collision centers and auto repair shops and has one tech in his mobile diagnostic business.

                                          Certifications.
                                          Eric Ziegler is an ASE Certified Master Tech • L1 Advanced Level Diagnostic Specialist • L2 Electronic Diesel Engine Diagnostic Specialist • L3 Light Duty Hybrid & Electric Vehicle Specialist • ASE Certified Medium Duty Truck Technician.

                                          Eric is an ASE Recertified Advance Level L1 Master Technician who has spent a great deal of his career focusing on automotive electronics, engine management diagnostics, module programming and network communication.

                                          Accomplished Trainer.
                                          In addition to owning and operating EZDS, Eric is an accomplished automotive trainer working for Automotive Seminars and the Driveability Guys training technicians in the latest diagnostic techniques and technologies throughout the Midwest and US.  He regularly attends and trains at some of the automotive industries top training events like Vision KC, ASA ATE, Automechanika, NESSARA, AV Tech Expos, KOI, Indiana ASA and the CAN Conference.

                                          Episode Talking Points:

                                          • Never had intended to be in the automotive business.
                                          • Eric shares how Tm Houghtaling and John Thornton changed his direction because he was done with being a tech and was going to do something different. A life changing moment for Eric.
                                          • Eric shares his memory from the first-class he taught.
                                          • He is a huge fan of Vision Hi-Tech Training and Expo and is a presenter.
                                          • The value and need for networking is one of the most important benefits of training and conferences.
                                          • Eric has a big heart and tells the story of helping a person who fell on hard times. He believes that automotive technicians and shop owners have the biggest hearts.
                                          • Eric shares the ‘basic way’ he tackles a diagnostic challenge.
                                          • Silver bullets may work and save time, but not necessarily always work or prove the solution.
                                          • He shares a four by quad chart he uses for diagnostic logic. The boxes are:  What you know. What you don’t know. What you want to know. How could I prove to myself what I want to know?
                                          • Advice to votec schools: Spend more time on logical and critical thinking.
                                          • Technology and the future. The magnitude and the rate it is coming. Parts are lasting longer. Less opportunity for the corner shop. You’ll need to be engaged and train continually.
                                          • By 2025 labor rates may hit $225/hour.
                                          • Specialization will continue to be an important business model when the demographics warrant.
                                          • Sage advice to a young technician. It is not the destination, it is the journey. Surround yourself with the right people.

                                          E-Z Diagnostic Solutions Web Site

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>

                                          Eric Ziegler owns and operates EZ Diagnostic Solutions Inc in Peoria, IL. Eric specializes in module programming, driveability, electrical and network systems diagnostics. Eric has over 30 years of experience as a technician with an extensive diagnostics background.

                                          Specializing.
                                          EZ Diagnostic Solutions specializes in module programming, driveability diagnostics and electrical, networking issues.  EZ Diagnostic Solutions also supports collision centers by performing diagnostics, programming and calibrations on Air Bag, ABS/Traction control, Blind Spot/Lane Departure, Adaptive Cruise Control and all factory electronic systems.

                                          Eric supports collision centers and auto repair shops and has one tech in his mobile diagnostic business.

                                          Certifications.
                                          Eric Ziegler is an ASE Certified Master Tech • L1 Advanced Level Diagnostic Specialist • L2 Electronic Diesel Engine Diagnostic Specialist • L3 Light Duty Hybrid & Electric Vehicle Specialist • ASE Certified Medium Duty Truck Technician.

                                          Eric is an ASE Recertified Advance Level L1 Master Technician who has spent a great deal of his career focusing on automotive electronics, engine management diagnostics, module programming and network communication.

                                          Accomplished Trainer.
                                          In addition to owning and operating EZDS, Eric is an accomplished automotive trainer working for Automotive Seminars and the Driveability Guys training technicians in the latest diagnostic techniques and technologies throughout the Midwest and US.  He regularly attends and trains at some of the automotive industries top training events like Vision KC, ASA ATE, Automechanika, NESSARA, AV Tech Expos, KOI, Indiana ASA and the CAN Conference.

                                          Episode Talking Points:

                                          • Never had intended to be in the automotive business.
                                          • Eric shares how Tm Houghtaling and John Thornton changed his direction because he was done with being a tech and was going to do something different. A life changing moment for Eric.
                                          • Eric shares his memory from the first-class he taught.
                                          • He is a huge fan of Vision Hi-Tech Training and Expo and is a presenter.
                                          • The value and need for networking is one of the most important benefits of training and conferences.
                                          • Eric has a big heart and tells the story of helping a person who fell on hard times. He believes that automotive technicians and shop owners have the biggest hearts.
                                          • Eric shares the ‘basic way’ he tackles a diagnostic challenge.
                                          • Silver bullets may work and save time, but not necessarily always work or prove the solution.
                                          • He shares a four by quad chart he uses for diagnostic logic. The boxes are:  What you know. What you don’t know. What you want to know. How could I prove to myself what I want to know?
                                          • Advice to votec schools: Spend more time on logical and critical thinking.
                                          • Technology and the future. The magnitude and the rate it is coming. Parts are lasting longer. Less opportunity for the corner shop. You’ll need to be engaged and train continually.
                                          • By 2025 labor rates may hit $225/hour.
                                          • Specialization will continue to be an important business model when the demographics warrant.
                                          • Sage advice to a young technician. It is not the destination, it is the journey. Surround yourself with the right people.

                                          E-Z Diagnostic Solutions Web Site

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6402Fri, 03 Feb 2017 04:00:20 -040046:03falsefullMobile Diagnostic Entrepreneur and Industry Trainer Shares the Power of Networking.<br /> <br /> Eric Ziegler owner of E-Z Diagnostic Solutions a Mobile Diagnostics and Programing company specializing in collision centers and auto repair facilities. Eric is also an instructor for Automotive Seminars and The Driveability Guys.<br /> <br /> Eric shares sage advice on diagnostic challenges, training, networking, labor rates. He also imparts his passion on the need for bigger labor rates, specialization, silver bullets, and his role in the industry as a trainer.                                          RR 191: George Arrants – Career Educator, Trainer and RecruiterRR 191: George Arrants – Career Educator, Trainer and RecruiterGeorge Arrants is currently the Director of Training & Recruitment for the Wheel Time Network, which includes the Wheel Time University.  WTU provides on-line assessments, training and ASE test preparation for Wheel Time member technicians and fleets that are in need of a training program. WTU has designed instructor lead courses to support and enhance on-line training. As part of the recruitment component of the position, he is developing a program to assist the members 200 + locations to fill their workforce needs.

                                          Commitment to Education.
                                          Arrants is an Automotive Education Consultant specializing in NATEF/ASE Accreditation. He Works with instructors and administrators to develop partnership with local business and industry through programs advisory committees.

                                          George also works with ASE, NATEF & AYES to develop and implement an initiative for the medium/heavy truck industry to partner industry and education and open opportunities for student internships across the country similar to what is already in place in the automotive industry.

                                          Supertech.
                                          George also chairs the Technology and Maintenance Council TMC Suptertech Competition from the beginning in 2005 and the Future Technicians Skills Competition. This competition provides recognition and awards for Technicians and their companies from across the country to showcase their skills and abilities. In 2015, he was awarded the Council’s highest honor — The Silver Spark Plug.

                                          George is also a former high school and community college automotive technology instructor.

                                          NATEF & AYES.
                                          While working for a tool manufacturer he co-authored an instruction manual for schools. This manual simplified the industry accreditation process that is approved by the National Automotive Technicians Education Foundation (NATEF). George was selected to serve on NATEF’s board of trustees and was the tool company’s liaison to Automotive Youth Educational Systems (AYES).

                                          Oman listened to George.
                                          Arrants has been a guest of the government of Oman where he evaluated the countries automotive programs and made recommendations to the countries Senior officials including the Minister of Man Power.

                                          DOL.
                                          He also worked closely with U.S. Department of Labor, Employment and Training Administration where he led the automotive strategic development team that advised the agency’s “High Growth Job Training Initiative”.  He was also selected by the agency to help improve the curriculum and training facilities of the nationwide Job Corps programs in automotive services.  He was a key stakeholder in federal automotive services grants designed to increase training capacity and raise career awareness for youth and other untapped pools of labor.

                                          Education and Family.
                                          He earned his Bachelor’s degree in Business Management and Marketing from Carthage College in Kenosha, Wisconsin. George holds ASE certifications in Automotive & Medium/Heavy Duty Truck, Parts Specialist (Truck & Auto) and Service Consultant.

                                          He and his wife Mary (Saint Mary) live in Lake Jackson, TX. They have 5 children, 1 girl & 4 boys (2 are twins) and has been married for 32 years. Of the 5 the only child in the auto industry is their daughter.

                                          Major talking points in this interview:

                                          • How to develop a good advisory board for secondary and post-secondary education.
                                          • The need for quality Advisory Boards is a national concern with a local solution.
                                          • George shares how to recruit members for advisory boards.
                                          • Advisory panels are made up of the schools ‘customer’.
                                          • Less than 50% of vocational programs in the US do not have an advisory committee.
                                          • Our industry doesn’t have a career ladder but a career lattice. Once you’ve learned the foundational skills you can go anywhere.
                                          • Ask 21 people what the definition of the technician shortage is and you’ll get 21 different answers.
                                          • Tech Shortage: Do we have a lack of qualified applicants or a lack of applicants. Qualified applicants is a different problem.
                                          • We have young people interested in our industry but they are not coming out of the other end of the pipe the way we want them.
                                          • Super Tech is a skills USA type program for big kids. Everything they do in the competition is what the tech would do on the job everyday. The focus is on process and procedures.
                                          • Between 2014-2024 the industry will need 76,900 technicians on the truck side. 60% of that number is replacement; the rest of the number is a new position. George believes the need on the automotive side is north of 200,000.

                                          George urges everyone to get involved in education.

                                          George Arrants Email

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          George Arrants is currently the Director of Training & Recruitment for the Wheel Time Network, which includes the Wheel Time University.  WTU provides on-line assessments, training and ASE test preparation for Wheel Time member technicians and fleets that are in need of a training program. WTU has designed instructor lead courses to support and enhance on-line training. As part of the recruitment component of the position, he is developing a program to assist the members 200 + locations to fill their workforce needs.

                                          Commitment to Education.
                                          Arrants is an Automotive Education Consultant specializing in NATEF/ASE Accreditation. He Works with instructors and administrators to develop partnership with local business and industry through programs advisory committees.

                                          George also works with ASE, NATEF & AYES to develop and implement an initiative for the medium/heavy truck industry to partner industry and education and open opportunities for student internships across the country similar to what is already in place in the automotive industry.

                                          Supertech.
                                          George also chairs the Technology and Maintenance Council TMC Suptertech Competition from the beginning in 2005 and the Future Technicians Skills Competition. This competition provides recognition and awards for Technicians and their companies from across the country to showcase their skills and abilities. In 2015, he was awarded the Council’s highest honor — The Silver Spark Plug.

                                          George is also a former high school and community college automotive technology instructor.

                                          NATEF & AYES.
                                          While working for a tool manufacturer he co-authored an instruction manual for schools. This manual simplified the industry accreditation process that is approved by the National Automotive Technicians Education Foundation (NATEF). George was selected to serve on NATEF’s board of trustees and was the tool company’s liaison to Automotive Youth Educational Systems (AYES).

                                          Oman listened to George.
                                          Arrants has been a guest of the government of Oman where he evaluated the countries automotive programs and made recommendations to the countries Senior officials including the Minister of Man Power.

                                          DOL.
                                          He also worked closely with U.S. Department of Labor, Employment and Training Administration where he led the automotive strategic development team that advised the agency’s “High Growth Job Training Initiative”.  He was also selected by the agency to help improve the curriculum and training facilities of the nationwide Job Corps programs in automotive services.  He was a key stakeholder in federal automotive services grants designed to increase training capacity and raise career awareness for youth and other untapped pools of labor.

                                          Education and Family.
                                          He earned his Bachelor’s degree in Business Management and Marketing from Carthage College in Kenosha, Wisconsin. George holds ASE certifications in Automotive & Medium/Heavy Duty Truck, Parts Specialist (Truck & Auto) and Service Consultant.

                                          He and his wife Mary (Saint Mary) live in Lake Jackson, TX. They have 5 children, 1 girl & 4 boys (2 are twins) and has been married for 32 years. Of the 5 the only child in the auto industry is their daughter.

                                          Major talking points in this interview:

                                          • How to develop a good advisory board for secondary and post-secondary education.
                                          • The need for quality Advisory Boards is a national concern with a local solution.
                                          • George shares how to recruit members for advisory boards.
                                          • Advisory panels are made up of the schools ‘customer’.
                                          • Less than 50% of vocational programs in the US do not have an advisory committee.
                                          • Our industry doesn’t have a career ladder but a career lattice. Once you’ve learned the foundational skills you can go anywhere.
                                          • Ask 21 people what the definition of the technician shortage is and you’ll get 21 different answers.
                                          • Tech Shortage: Do we have a lack of qualified applicants or a lack of applicants. Qualified applicants is a different problem.
                                          • We have young people interested in our industry but they are not coming out of the other end of the pipe the way we want them.
                                          • Super Tech is a skills USA type program for big kids. Everything they do in the competition is what the tech would do on the job everyday. The focus is on process and procedures.
                                          • Between 2014-2024 the industry will need 76,900 technicians on the truck side. 60% of that number is replacement; the rest of the number is a new position. George believes the need on the automotive side is north of 200,000.

                                          George urges everyone to get involved in education.

                                          George Arrants Email

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6396Tue, 31 Jan 2017 04:00:09 -040042:56falsefullCareer educator, trainer and recruiter has a powerful message for the industry.<br /> <br /> George Arrants currently the Director of Training & Recruitment for the Wheel Time Network brings his insight and wisdom to this interview. George talks the fundamental importance of secondary and post-secondary advisory boards. He says it is a national concern with a local solution. He shares how to recruit members for advisory boards and why they are so important for our industry’s future.<br /> <br /> George Arrants shares his perspective on the tech shortage and asks the question is it a shortage of qualified applicants or the lack of applicants. He talks about the value of Super Tech for the heavy-duty industry and compares it to a Skills USA program for big kids.                                          RR 190: The Potential Of Potential – Leadership Round TableRR 190: The Potential Of Potential – Leadership Round TableI’ve assembled a power panel of aftermarket leaders to discuss ‘The Potential of Potential’. Each has continued to realize their own potential, as their careers have taken on a sharp trajectory.

                                          Pictured above: John Passante, Donna Wagner and Larry Pavey.

                                          Key Talking Points:

                                          • Find a job you want and find a mentor to help you develop your potential and make it your career.
                                          • The pursuit of one’s potential is keeping the fire in your belly stoked.
                                          • Passion brings out potential.
                                          • Be the person you want to be.
                                          • Listen without judgement. Listening should become a skill.
                                          • Admit what you don’t know.
                                          • Create an environment where people aren’t afraid to fail.
                                          • Empower your people to make decisions, ask questions, be willing to listen and trust and pick them up when they fall down.
                                          • A culture of learning is critical to personal nurturing or improvement
                                          • Find your purpose.
                                          • You can’t steal second unless you take your foot off first.
                                          • Make potential a priority and a passion at your next staff meeting.
                                          • You need the right attitude to build your potential.

                                          Esteemed panel:

                                          John Passante is a legacy automotive aftermarket Human Resource leader and the President and CEO of The Organizational Development Group. He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.

                                          I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership.

                                          John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including: Management Development, Leadership Development, Personal Development, and Team Development among others.

                                          Donna Wagner is currently Chair of the Aftermarket Management Program and Professor at Northwood University. In her 25 years of experience in the automotive aftermarket, Donna Wagner worked for Tenneco, Wells Manufacturing and The Marx Group. She also worked for Gelia Marketing Communications Agency and The Car Care Council in various roles of increasing responsibility concluding with her tenure as president of the Council when it became part of the Auto Care Association.

                                          Larry Pavey serves as president of the Federated Auto Group and CEO of The Automotive Parts Services Group, a joint venture between National PRONTO Association and Federated.

                                          He has been active in many industry associations, serving on the boards of ASE, AAPA, MEMA, AAIA (now the Auto Care Association) and the AWDA Board of Governors. Larry was presented with the Martin Fromm Lifetime Achievement Award by the Automotive Warehouse Distributors Association (AWDA) in 2016.

                                          He has spent his entire career in the automotive aftermarket, starting in sales at Walker Manufacturing, then on to the BWD division of Echlin. He served as vice president of marketing for Borg Warner, Niehoff and Whitaker brands. Larry served as president of Echlin’s North American Operations and then president of Dana’s Under Vehicle Group.

                                          Many great and powerful insights pulled together for the common theme about finding and growing your potential …. And the responsibilities of leaders to find the potential in the people they lead.

                                          Quote: “If we all did the things we are capable of doing, we would literally astound ourselves.” Thomas Edison

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          I’ve assembled a power panel of aftermarket leaders to discuss ‘The Potential of Potential’. Each has continued to realize their own potential, as their careers have taken on a sharp trajectory.

                                          Pictured above: John Passante, Donna Wagner and Larry Pavey.

                                          Key Talking Points:

                                          • Find a job you want and find a mentor to help you develop your potential and make it your career.
                                          • The pursuit of one’s potential is keeping the fire in your belly stoked.
                                          • Passion brings out potential.
                                          • Be the person you want to be.
                                          • Listen without judgement. Listening should become a skill.
                                          • Admit what you don’t know.
                                          • Create an environment where people aren’t afraid to fail.
                                          • Empower your people to make decisions, ask questions, be willing to listen and trust and pick them up when they fall down.
                                          • A culture of learning is critical to personal nurturing or improvement
                                          • Find your purpose.
                                          • You can’t steal second unless you take your foot off first.
                                          • Make potential a priority and a passion at your next staff meeting.
                                          • You need the right attitude to build your potential.

                                          Esteemed panel:

                                          John Passante is a legacy automotive aftermarket Human Resource leader and the President and CEO of The Organizational Development Group. He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.

                                          I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership.

                                          John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including: Management Development, Leadership Development, Personal Development, and Team Development among others.

                                          Donna Wagner is currently Chair of the Aftermarket Management Program and Professor at Northwood University. In her 25 years of experience in the automotive aftermarket, Donna Wagner worked for Tenneco, Wells Manufacturing and The Marx Group. She also worked for Gelia Marketing Communications Agency and The Car Care Council in various roles of increasing responsibility concluding with her tenure as president of the Council when it became part of the Auto Care Association.

                                          Larry Pavey serves as president of the Federated Auto Group and CEO of The Automotive Parts Services Group, a joint venture between National PRONTO Association and Federated.

                                          He has been active in many industry associations, serving on the boards of ASE, AAPA, MEMA, AAIA (now the Auto Care Association) and the AWDA Board of Governors. Larry was presented with the Martin Fromm Lifetime Achievement Award by the Automotive Warehouse Distributors Association (AWDA) in 2016.

                                          He has spent his entire career in the automotive aftermarket, starting in sales at Walker Manufacturing, then on to the BWD division of Echlin. He served as vice president of marketing for Borg Warner, Niehoff and Whitaker brands. Larry served as president of Echlin’s North American Operations and then president of Dana’s Under Vehicle Group.

                                          Many great and powerful insights pulled together for the common theme about finding and growing your potential …. And the responsibilities of leaders to find the potential in the people they lead.

                                          Quote: “If we all did the things we are capable of doing, we would literally astound ourselves.” Thomas Edison

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6383Fri, 27 Jan 2017 04:00:00 -040051:00falsefullAftermarket Industry Panel shares their views on the Potential of Potential Join John Passante, Donna Wagner and Larry Pavey as they bring their leadership experience to a lively discussion on the Potential of Potential. There are dozen’s of powerful axioms presented in this leadership discussion with three of the industries legacy leaders who share their wisdom on listening, passion, and purpose. Discover your potential for potential here.                                          RR 189: Uwe Kleinschmidt from AutoVitalsRR 189: Uwe Kleinschmidt from AutoVitalsFounder and CEO of AutoVitals Uwe Kleinschmidt is a passionate visionary and is dedicated to building solutions for the independent automotive shop owner to succeed in the modern internet era.

                                          Uwe (Oova) has spent 15+ years, prior to AutoVitals, working with automotive technology at Robert Bosch. He held a variety of positions around the globe, building software to master the transition to highly-computerized cars. Uwe is an Ironman finisher, holds a PHD in Electrical Engineering, and is the inventor of multiple patents.

                                          Uwe brings his insights and wisdom to the interview. He share’s trends and his own personal story when he brought his family to the US. Enlightening, enjoyable and impassioned is a theme of this interview.

                                          Here are some key ‘Talking Points’ in this episode:

                                          • Life is too short do things that matter!
                                          • Defining core values at AutoVitals: Be comfortable being uncomfortable.
                                          • Uwe encourages his team to go to the ‘unknown’.
                                          • Set obtainable goals without loss of the vision line and you’ll attain more.
                                          • Searches for ‘timing belts’ since 2009 has tripled as searches for ‘auto repair’ has stagnated.
                                          • From Google: Searches for Check Engine Lights and other educational searches as well as searches for parts outscores searches for individual shops by 30 times. Driven by looking for second opinions.
                                          • Independent shops have too much un-billable time wasted.
                                          • If you want to improve something you need to know what you want to improve.
                                          • 66% of all recommended actions that a tech puts on an inspection are not sold to the motorist. Not enough skills or time to sell the service.
                                          • The software industry for automotive applications has a major challenge; everyone is looking for a niche and to be the best at it. Not many look for seamless integration, although shop owners name this as #1 problem with their software.
                                          • Total shop measurement is the next frontier such as real-time technician efficiency to avoid unprofitable work.
                                          • The Service Advisor is the most important part of the professional service business.
                                          • Appreciating the power and value of data.
                                          • The new world way of selling with technology through process change and changed behavior.

                                          AutoVitals Web Site

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-MogulEpisode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Founder and CEO of AutoVitals Uwe Kleinschmidt is a passionate visionary and is dedicated to building solutions for the independent automotive shop owner to succeed in the modern internet era.

                                          Uwe (Oova) has spent 15+ years, prior to AutoVitals, working with automotive technology at Robert Bosch. He held a variety of positions around the globe, building software to master the transition to highly-computerized cars. Uwe is an Ironman finisher, holds a PHD in Electrical Engineering, and is the inventor of multiple patents.

                                          Uwe brings his insights and wisdom to the interview. He share’s trends and his own personal story when he brought his family to the US. Enlightening, enjoyable and impassioned is a theme of this interview.

                                          Here are some key ‘Talking Points’ in this episode:

                                          • Life is too short do things that matter!
                                          • Defining core values at AutoVitals: Be comfortable being uncomfortable.
                                          • Uwe encourages his team to go to the ‘unknown’.
                                          • Set obtainable goals without loss of the vision line and you’ll attain more.
                                          • Searches for ‘timing belts’ since 2009 has tripled as searches for ‘auto repair’ has stagnated.
                                          • From Google: Searches for Check Engine Lights and other educational searches as well as searches for parts outscores searches for individual shops by 30 times. Driven by looking for second opinions.
                                          • Independent shops have too much un-billable time wasted.
                                          • If you want to improve something you need to know what you want to improve.
                                          • 66% of all recommended actions that a tech puts on an inspection are not sold to the motorist. Not enough skills or time to sell the service.
                                          • The software industry for automotive applications has a major challenge; everyone is looking for a niche and to be the best at it. Not many look for seamless integration, although shop owners name this as #1 problem with their software.
                                          • Total shop measurement is the next frontier such as real-time technician efficiency to avoid unprofitable work.
                                          • The Service Advisor is the most important part of the professional service business.
                                          • Appreciating the power and value of data.
                                          • The new world way of selling with technology through process change and changed behavior.

                                          AutoVitals Web Site

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-MogulEpisode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6368Tue, 24 Jan 2017 04:00:11 -040046:24falsefullTechnology Entrepreneur shares his vision of success for the service professional..<br /> <br /> Uwe Kleinschmidt founder and CEO of AutoVitals shares his insights on the continued integration of technology for every service professional. He says the internet is fundamentally changing the industry and how we serve the customer.<br /> <br /> Uwe talks about the power of data, unbillable time wasted, why the service advisor is the most important part of the successful shop, that total shop measurements is the next frontier such as real time technician efficiency, and many more stimulating thoughts, ideas and insights.                                          RR 188: Marlo Miranda – 2016 ASE Instructor of the YearRR 188: Marlo Miranda – 2016 ASE Instructor of the YearMarlo Miranda from  Forsyth Central HS is the 2016 Byrl Shoemaker ASE Industry Education Alliance: Instructor of the Year.

                                          Marlo has had his share of automotive jobs. His experience includes Automotive Technician, Service Manager, Service Advisor, Shop Owner, Teacher and Coach.

                                          He has worked on cars since 1976 and is an ASE Master Automobile Technician for over 30 years. Marlo has been certified in  L1, and G1. He is an HD Truck Certified Technician, a GM Master Technician and a NATEF Evaluation Team Leader.

                                          Marlo has been teaching automotive technology at Forsyth Central High School, Cumming, GA since 2004. The Automotive Program is MAST (Master Automotive Service Technology) Accredited through ASE/NATEF. Marlo attends over 40 hours of industry training annually.

                                          He is also the AYES Intern Coordinator, SkillsUSA Advisor  and the Car Club Advisor.

                                          Miranda has also been recognized as the Forsyth Central HS Teacher of the Year 2015 and the Forsyth County Schools District Teacher of The Year in 2015.

                                          He is a Father of 6(including Foster Daughter) and a US Army veteran.

                                          It wasn’t always a smooth road for Marlo Miranda. He grew up in New York City in a single parent household with his share of challenges, he shares the story. Marlo played sports in school and credits his high school shop teacher, Mr. Camire for his belief in him and instilling a love of cars and belief in himself.

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Marlo Miranda from  Forsyth Central HS is the 2016 Byrl Shoemaker ASE Industry Education Alliance: Instructor of the Year.

                                          Marlo has had his share of automotive jobs. His experience includes Automotive Technician, Service Manager, Service Advisor, Shop Owner, Teacher and Coach.

                                          He has worked on cars since 1976 and is an ASE Master Automobile Technician for over 30 years. Marlo has been certified in  L1, and G1. He is an HD Truck Certified Technician, a GM Master Technician and a NATEF Evaluation Team Leader.

                                          Marlo has been teaching automotive technology at Forsyth Central High School, Cumming, GA since 2004. The Automotive Program is MAST (Master Automotive Service Technology) Accredited through ASE/NATEF. Marlo attends over 40 hours of industry training annually.

                                          He is also the AYES Intern Coordinator, SkillsUSA Advisor  and the Car Club Advisor.

                                          Miranda has also been recognized as the Forsyth Central HS Teacher of the Year 2015 and the Forsyth County Schools District Teacher of The Year in 2015.

                                          He is a Father of 6(including Foster Daughter) and a US Army veteran.

                                          It wasn’t always a smooth road for Marlo Miranda. He grew up in New York City in a single parent household with his share of challenges, he shares the story. Marlo played sports in school and credits his high school shop teacher, Mr. Camire for his belief in him and instilling a love of cars and belief in himself.

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6347Fri, 20 Jan 2017 04:00:14 -040051:30falsefull2016 Byrl Shoemaker ASE Industry Education Alliance: Instructor of the Year, survived many challenges.<br /> <br /> Marlo Miranda automotive technology teacher at Forsyth Central High School, Cumming, GA, was honored at the ASE Fall Board of Governors meeting in November 2016.<br /> <br /> Marlo Miranda has a very formidable story. It wasn’t an easy go growing up in New York City. He shares his story of survivor-ship through the mentoring of his automotive technology shop teacher. This molded Marlo to this day as he brings to his students the value of having someone believe in you.                                          RR 187: Parker Davis – BMW Specialist – Owner Broad Stroke AssociatesRR 187: Parker Davis – BMW Specialist – Owner Broad Stroke AssociatesParker Davis is President of Broad Stroke Associates from Snohomish, WA.

                                          Humble Beginnings.
                                          Parker was drawn to anything mechanical as a child. His favorite thing to do was take things apart and rebuild them. This naturally progressed from toys, to bicycles, to motorcycles, and finally into cars. In high school he participated in the auto shop program. He pioneered the Automotive Youth Education System program for his school district. The AYES program allowed him to work for a local Ford dealer and get school credit. While working for the Ford dealer, he knew he would be attending a technical school far from home so he started car shopping for a more reliable vehicle. After much searching he stumbled across a BMW that he ended up buying. This was the start of his BMW obsession.

                                          Post Secondary.
                                          After graduating high school he attended Universal Technical Institute in Phoenix, AZ with the intention of getting into the BMW STEP program. He graduated UTI at the top of his class with multiple ‘student of the phase’ awards and a perfect attendance award.

                                          BMW STEP.
                                          After UTI, Parker was accepted in the BMW STEP program which he graduated in 2003. Shortly after graduation he took a job with BMW Northwest in Fife, WA. He worked there for only 7 months before he changed dealerships and started working for BMW Seattle where he worked until 2008. BMW Seattle ran a 13 hour shift for 3 days a week which allowed him to start Broad Stroke Associates and get it off the ground.

                                          Growing.
                                          It has been almost 10 years now and Broad Stroke Associates has grown from a one man part time business to a full time 7 employee 4 bay 2,000 sq ft facility. Parker will be breaking ground on Broad Stroke’s new 10k sq ft facility this spring.

                                          In Parker’s Own Words:
                                          “I started Broad Stroke Associates because I wanted to create a team of BMW specialists who would treat the customer properly, thoroughly explain their recommendations, and build trusting relationships with our clients. Lastly, I needed to be assured that all of our BMWs & MINIs were safe and under the care of the best BMW service hands available.”

                                          Episode Highlights:

                                          • Digital Vehicle Inspections have contributed to a growth in ARO to the high $800’s
                                          • Parker field four brand new BMW loaner cars for his customers.
                                          • A fixer by nature but understand he must work on his business instead of in it.
                                          • There is a lot of training out there to make you a better leader and Parker attends his share each year.
                                          • At Broad Stroke they do not do oil changes. Instead they sell ‘Engine Oil Service’ with a plan to have their customers cars last up to 300K miles. The strategy is an immense amount of servicing with as little breakdowns as possible.
                                          • He is an avid listener to podcasts including Remarkable Results Radio.
                                          • Parker explains his ‘days open’ strategy, Tuesday – Saturday. It works for his clients.
                                          • He sees more specialization in the industry with shops working on specific platforms.
                                          • Wise words ‘Choose Your Hard’, Parker explains.

                                          Web Site for Broad Stroke Associates.

                                          Guest Profile

                                          Years in industry: 18
                                          Years in business ownership: 10
                                          Number of technicians: 3
                                          Number of Lifts and Bays: 4
                                          Other team members: Service Writer – Shop Helper
                                          Annual estimated volume: $1.3M
                                          Days Open: Tuesday – Saturday
                                          Average Annual Training Hours Per Tech: 24
                                          Specialization: BMW
                                          Aftermarket memberships: BIMRS – CRP Innovation Council
                                          Personal Certifications: BMW Master Technician
                                          Primary Supplier Marketing Program: Bosch Service Center
                                          Business Coach: Cecil Bullard

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Parker Davis is President of Broad Stroke Associates from Snohomish, WA.

                                          Humble Beginnings.
                                          Parker was drawn to anything mechanical as a child. His favorite thing to do was take things apart and rebuild them. This naturally progressed from toys, to bicycles, to motorcycles, and finally into cars. In high school he participated in the auto shop program. He pioneered the Automotive Youth Education System program for his school district. The AYES program allowed him to work for a local Ford dealer and get school credit. While working for the Ford dealer, he knew he would be attending a technical school far from home so he started car shopping for a more reliable vehicle. After much searching he stumbled across a BMW that he ended up buying. This was the start of his BMW obsession.

                                          Post Secondary.
                                          After graduating high school he attended Universal Technical Institute in Phoenix, AZ with the intention of getting into the BMW STEP program. He graduated UTI at the top of his class with multiple ‘student of the phase’ awards and a perfect attendance award.

                                          BMW STEP.
                                          After UTI, Parker was accepted in the BMW STEP program which he graduated in 2003. Shortly after graduation he took a job with BMW Northwest in Fife, WA. He worked there for only 7 months before he changed dealerships and started working for BMW Seattle where he worked until 2008. BMW Seattle ran a 13 hour shift for 3 days a week which allowed him to start Broad Stroke Associates and get it off the ground.

                                          Growing.
                                          It has been almost 10 years now and Broad Stroke Associates has grown from a one man part time business to a full time 7 employee 4 bay 2,000 sq ft facility. Parker will be breaking ground on Broad Stroke’s new 10k sq ft facility this spring.

                                          In Parker’s Own Words:
                                          “I started Broad Stroke Associates because I wanted to create a team of BMW specialists who would treat the customer properly, thoroughly explain their recommendations, and build trusting relationships with our clients. Lastly, I needed to be assured that all of our BMWs & MINIs were safe and under the care of the best BMW service hands available.”

                                          Episode Highlights:

                                          • Digital Vehicle Inspections have contributed to a growth in ARO to the high $800’s
                                          • Parker field four brand new BMW loaner cars for his customers.
                                          • A fixer by nature but understand he must work on his business instead of in it.
                                          • There is a lot of training out there to make you a better leader and Parker attends his share each year.
                                          • At Broad Stroke they do not do oil changes. Instead they sell ‘Engine Oil Service’ with a plan to have their customers cars last up to 300K miles. The strategy is an immense amount of servicing with as little breakdowns as possible.
                                          • He is an avid listener to podcasts including Remarkable Results Radio.
                                          • Parker explains his ‘days open’ strategy, Tuesday – Saturday. It works for his clients.
                                          • He sees more specialization in the industry with shops working on specific platforms.
                                          • Wise words ‘Choose Your Hard’, Parker explains.

                                          Web Site for Broad Stroke Associates.

                                          Guest Profile

                                          Years in industry: 18
                                          Years in business ownership: 10
                                          Number of technicians: 3
                                          Number of Lifts and Bays: 4
                                          Other team members: Service Writer – Shop Helper
                                          Annual estimated volume: $1.3M
                                          Days Open: Tuesday – Saturday
                                          Average Annual Training Hours Per Tech: 24
                                          Specialization: BMW
                                          Aftermarket memberships: BIMRS – CRP Innovation Council
                                          Personal Certifications: BMW Master Technician
                                          Primary Supplier Marketing Program: Bosch Service Center
                                          Business Coach: Cecil Bullard

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6330Tue, 17 Jan 2017 04:00:54 -040038:37falsefullA strong Dealer Alternative Strategy for this BMW/MINI Service Professional<br /> <br /> Parker Davis, President of Broad Stroke Associates has been a BMW specialist for the last ten years. He been in the industry for eighteen years and started Broad Stroke to offer his customers a strong dealer alternative.<br /> <br /> Parker shares his strategy in customer service, training, and the ARO results of implementing his digital vehicle inspection program. Parker sees more specialization in the industry with more shops working on specific platforms. He explains how shops will evolve to be specialists.                                          RR 186: Chris Cloutier on Shop TechnologyRR 186: Chris Cloutier on Shop TechnologySEE INFO GRAPHIC DISCUSSED IN THE INTERVIEW BELOW.

                                          Chris Cloutier, is co-owner of Golden Rule Auto Care in Dallas Texas.  He has experience in the software industry developing solutions for companies like Southwest Airlines and Wyndham Intl. Chris worked for companies that understand the marriage of service and software and have applied it in an effective way.

                                          After opening his shop, he created autotext.me, a workflow and communication solution specifically to give his shop a competitive advantage. As he talked to more shop owners he realized there was a need for technology and has since tried to be involved in helping the industry move forward with technology.

                                          Chris also developed shoptechnologytimeline.com. This was in reponse to a need he felt to position technology strategies on a mind map and create an implementation flow. As Chris says in the interview this is his first iteration of this chart and it will change as technology changes and improves, but it allows the service professional to determine where he/she is and look to the opportunities to make technology improvements to their business.

                                          Chris mentions that the ‘majority level’ contains about 80% of shop owners. There is a lot of room for companies to grow their technology footprint and this ‘map’ shows the options and progression.

                                          A few key discussion points:

                                          • What steps are necessary to integrate technology platforms and strategies in your business.
                                          • Importance of a current website.
                                          • Technology is ever changing. iPhone is 10 years old. Look at the power of the smartphone today.
                                          • You are working on a $60,000 computer on wheels and you need to interact with your customer on that level.
                                          • SMS move to Cloud base big discussion.
                                          • Data is King.
                                          • Electronic invoices, electronic pay.

                                          Shop Technology Time Line Web Site

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          SEE INFO GRAPHIC DISCUSSED IN THE INTERVIEW BELOW.

                                          Chris Cloutier, is co-owner of Golden Rule Auto Care in Dallas Texas.  He has experience in the software industry developing solutions for companies like Southwest Airlines and Wyndham Intl. Chris worked for companies that understand the marriage of service and software and have applied it in an effective way.

                                          After opening his shop, he created autotext.me, a workflow and communication solution specifically to give his shop a competitive advantage. As he talked to more shop owners he realized there was a need for technology and has since tried to be involved in helping the industry move forward with technology.

                                          Chris also developed shoptechnologytimeline.com. This was in reponse to a need he felt to position technology strategies on a mind map and create an implementation flow. As Chris says in the interview this is his first iteration of this chart and it will change as technology changes and improves, but it allows the service professional to determine where he/she is and look to the opportunities to make technology improvements to their business.

                                          Chris mentions that the ‘majority level’ contains about 80% of shop owners. There is a lot of room for companies to grow their technology footprint and this ‘map’ shows the options and progression.

                                          A few key discussion points:

                                          • What steps are necessary to integrate technology platforms and strategies in your business.
                                          • Importance of a current website.
                                          • Technology is ever changing. iPhone is 10 years old. Look at the power of the smartphone today.
                                          • You are working on a $60,000 computer on wheels and you need to interact with your customer on that level.
                                          • SMS move to Cloud base big discussion.
                                          • Data is King.
                                          • Electronic invoices, electronic pay.

                                          Shop Technology Time Line Web Site

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6302Fri, 13 Jan 2017 04:00:47 -040046:01falsefullDo you understand the logical progression of software tools and systems in your company?<br /> <br /> Keeping up with technology improvements and enhancements is an important strategy for any shop owner. Chris Cloutier has created an info-graphic that maps the implementation and process of a technology driven service shop<br /> <br /> Chris created a website to help shop owners understand the process, stages and options available for shop owners. The timeline helps create an implementation strategy so that every shop keeps up with technology advancements and critical levels of customer interaction and connection.                                          RR 185: Bill DeBoer Jr, AAM from DeBoer’s Auto Sales and ServiceRR 185: Bill DeBoer Jr, AAM from DeBoer’s Auto Sales and ServiceWilliam J. DeBoer (Bill Jr.) is Co-owner and Vice President at DeBoer’s Auto Sales & Service.

                                          As the company’s General Manager, Bill has been responsible for bringing innovations in daily operations to the full-service, high-tech auto repair facility for 20+ years. Bill was able to fuse his passions for technology and cars with a Certificate in Automotive Technology, followed by a B.S. in Business Management from Penn State.

                                          Family Business.
                                          He joined his family business, founded by his father three decades ago, shortly after. Today, Bill runs business development, sales, customer services, process improvement, human resources, and technician education programs.

                                          Certifications.
                                          Bill is an Accredited Automotive Manager from the Automotive Management Institute as well as a CERTIFIED MASTER DEALER® from the National Independent Automobile Dealers Association. His National Institute for Automotive Service Excellence (ASE) credentials include: Master Technician, L1 Advanced Engine Performance, P2 Parts Specialist, and X1 Undercar Specialist.

                                          Community.
                                          In 2015, Bill started the Sussex Business Resource Center, a co-working hub, in Hamburg, NJ. The focus of the center is to create a forum for small businesses and freelancers to have a place to work as well as to collaborate together.

                                          Take To The Sky.
                                          Bill’s passion for vehicle technology isn’t just limited to cars. He has obtained his private pilot license from the FAA and spends his free time mastering airplane technology. When he’s not flying, Bill can be found at his local ski mountain where he’s been a volunteer alpine patroller for over a decade.

                                          Topics covered in the interview:

                                          • His newly implemented Car Care Club. Sells for $139 giving $400 in value.
                                          • Bill see changes in the future where car dealers will sell direct like Tesla. He wonders if  the dealer franchise model is still viable?
                                          • He has embraced ride sharing with Lyft and Uber to support expanding concierge service and considers ride sharing an industry disruptor.
                                          • He has the Lyft dispatch system on his desktop to support his customers’ needs along with low cost car rental and loaners if they are in the Car Care Club.
                                          • Bill is process driven using a DVI system and says it has had a big impact to his ARO.
                                          • Big on Social Media for a long time.
                                          • He learned a lot from his 20 group (he considered it his masters) and is now moving to a mastermind group

                                          DeBoeres Web Site.

                                          Years in industry: 24
                                          Years in business ownership: 16
                                          Number of technicians: 2.5
                                          Number of lifts and bays: 3
                                          Other team members: Service Advisor – CSR/Social Media Manager
                                          Days Open: Mon – Sat
                                          Supplier Marketing Porgram: Technet
                                          Special Accreditation's: Master Technician – L1 Advanced Engine Performance – P2 Parts Specialist – X1 Undercar Specialist.
                                          Trainer/Coach: Greg Goebel – (Past Member )Leedom 20 Group
                                          ASE Certifications: Service Consultant – Undercar Specialist
                                          Philanthropy: Causley Check in Angels – Hamburg Fire Department Golf Outing

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          William J. DeBoer (Bill Jr.) is Co-owner and Vice President at DeBoer’s Auto Sales & Service.

                                          As the company’s General Manager, Bill has been responsible for bringing innovations in daily operations to the full-service, high-tech auto repair facility for 20+ years. Bill was able to fuse his passions for technology and cars with a Certificate in Automotive Technology, followed by a B.S. in Business Management from Penn State.

                                          Family Business.
                                          He joined his family business, founded by his father three decades ago, shortly after. Today, Bill runs business development, sales, customer services, process improvement, human resources, and technician education programs.

                                          Certifications.
                                          Bill is an Accredited Automotive Manager from the Automotive Management Institute as well as a CERTIFIED MASTER DEALER® from the National Independent Automobile Dealers Association. His National Institute for Automotive Service Excellence (ASE) credentials include: Master Technician, L1 Advanced Engine Performance, P2 Parts Specialist, and X1 Undercar Specialist.

                                          Community.
                                          In 2015, Bill started the Sussex Business Resource Center, a co-working hub, in Hamburg, NJ. The focus of the center is to create a forum for small businesses and freelancers to have a place to work as well as to collaborate together.

                                          Take To The Sky.
                                          Bill’s passion for vehicle technology isn’t just limited to cars. He has obtained his private pilot license from the FAA and spends his free time mastering airplane technology. When he’s not flying, Bill can be found at his local ski mountain where he’s been a volunteer alpine patroller for over a decade.

                                          Topics covered in the interview:

                                          • His newly implemented Car Care Club. Sells for $139 giving $400 in value.
                                          • Bill see changes in the future where car dealers will sell direct like Tesla. He wonders if  the dealer franchise model is still viable?
                                          • He has embraced ride sharing with Lyft and Uber to support expanding concierge service and considers ride sharing an industry disruptor.
                                          • He has the Lyft dispatch system on his desktop to support his customers’ needs along with low cost car rental and loaners if they are in the Car Care Club.
                                          • Bill is process driven using a DVI system and says it has had a big impact to his ARO.
                                          • Big on Social Media for a long time.
                                          • He learned a lot from his 20 group (he considered it his masters) and is now moving to a mastermind group

                                          DeBoeres Web Site.

                                          Years in industry: 24
                                          Years in business ownership: 16
                                          Number of technicians: 2.5
                                          Number of lifts and bays: 3
                                          Other team members: Service Advisor – CSR/Social Media Manager
                                          Days Open: Mon – Sat
                                          Supplier Marketing Porgram: Technet
                                          Special Accreditation's: Master Technician – L1 Advanced Engine Performance – P2 Parts Specialist – X1 Undercar Specialist.
                                          Trainer/Coach: Greg Goebel – (Past Member )Leedom 20 Group
                                          ASE Certifications: Service Consultant – Undercar Specialist
                                          Philanthropy: Causley Check in Angels – Hamburg Fire Department Golf Outing

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6285Tue, 10 Jan 2017 04:00:25 -040041:37falsefullHigh Flying Entrepreneur Combines Used Cars with Automotive Service to Create the Right Formula.<br /> <br /> Bill DeBoer, AAM has been responsible for bringing innovations in daily operations to the full-service, high-tech auto repair facility for 20+ years. Started by his dad in 1982 DeBoer’s also sells used cars.<br /> <br /> DeBoer speaks to the value ride sharing will bring to his business, his new mastermind group, and his new Car Care Club among many other topics.                                          RR 184: Tim Dwyer Automotive Education Specialist at ConsulabRR 184: Tim Dwyer Automotive Education Specialist at ConsulabTim Dwyer is an automotive education specialist at ConsuLab Educatech, a manufacturer and provider of automotive training aids.

                                          Career.
                                          Tim was a shop owner for 25 years. He sold his company, Superwrench Import Auto in Tulsa, OK to pursue a teaching career at Oklahoma State University Institute of Technology. He helped start and instructed the Pro-Tech Automotive Internship program and was with OSU  for 12 years.

                                          Accreditation’s.
                                          Tim has an AAS in automotive service technology, is an Accredited Automotive Manager (AAM), and a CMAT / L1 technician, as well as former board member of the North American Council of Automotive Teachers (NACAT).

                                          TBL.
                                          His passion to make a difference in the lives of future automotive technicians and instructors led him to the Team-Based Learning strategy of instruction.

                                          Help Instructors.
                                          Tim loves to help new automotive instructors make the transition from turning a wrench to teaching the craft. While most automotive instructors come from industry and have never actually taught before, Tim and ConsuLab strive to offer any assistance possible to help them teach technology!

                                          This episode if packed with nuggets of information:

                                          • It is harder to teach than Tim thought it would be.
                                          • Team based learning was an important step when he realized that many of his students at OSU didn’t have a great reading comprehension.
                                          • Found a link on team based learning on iATN educators forum and the light went off. Less lecture, more hands on, immediate feedback.
                                          • Concept of Flipping the Classroom
                                          • The value of a good mentor to bring a C tech up the ladder.
                                          • The value of industry advisory committee
                                          • A lesson on independents recruiting at the automotive tech college
                                          • Consulab creates support material to teach automotive
                                            • They make it easy for an instructor to use the aids to its potential
                                            • They want the teachers to know how to implement the training aids.
                                            • He brings to the table the link to the training aid and the teachers point of view

                                          • Where are new college instructors coming from

                                          Interests:


                                          Team Based Learning.
                                          Here is the original website link to Team Based Learning, the site that hooked Tim into trying this teaching strategy in his own classroom at Oklahoma State University – http://www.teambasedlearning.org

                                          The topic is the real reason for this interview, it’s not about me! I am just someone who wants to make a difference in the way training is presented by putting the emphasis on student led learning. I think we have an opportunity to deliver real thinkers into the automotive industry if we are open minded to change.  Tim Dwyer

                                          Consulab Web Site

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Tim Dwyer is an automotive education specialist at ConsuLab Educatech, a manufacturer and provider of automotive training aids.

                                          Career.
                                          Tim was a shop owner for 25 years. He sold his company, Superwrench Import Auto in Tulsa, OK to pursue a teaching career at Oklahoma State University Institute of Technology. He helped start and instructed the Pro-Tech Automotive Internship program and was with OSU  for 12 years.

                                          Accreditation’s.
                                          Tim has an AAS in automotive service technology, is an Accredited Automotive Manager (AAM), and a CMAT / L1 technician, as well as former board member of the North American Council of Automotive Teachers (NACAT).

                                          TBL.
                                          His passion to make a difference in the lives of future automotive technicians and instructors led him to the Team-Based Learning strategy of instruction.

                                          Help Instructors.
                                          Tim loves to help new automotive instructors make the transition from turning a wrench to teaching the craft. While most automotive instructors come from industry and have never actually taught before, Tim and ConsuLab strive to offer any assistance possible to help them teach technology!

                                          This episode if packed with nuggets of information:

                                          • It is harder to teach than Tim thought it would be.
                                          • Team based learning was an important step when he realized that many of his students at OSU didn’t have a great reading comprehension.
                                          • Found a link on team based learning on iATN educators forum and the light went off. Less lecture, more hands on, immediate feedback.
                                          • Concept of Flipping the Classroom
                                          • The value of a good mentor to bring a C tech up the ladder.
                                          • The value of industry advisory committee
                                          • A lesson on independents recruiting at the automotive tech college
                                          • Consulab creates support material to teach automotive
                                            • They make it easy for an instructor to use the aids to its potential
                                            • They want the teachers to know how to implement the training aids.
                                            • He brings to the table the link to the training aid and the teachers point of view

                                          • Where are new college instructors coming from

                                          Interests:


                                          Team Based Learning.
                                          Here is the original website link to Team Based Learning, the site that hooked Tim into trying this teaching strategy in his own classroom at Oklahoma State University – http://www.teambasedlearning.org

                                          The topic is the real reason for this interview, it’s not about me! I am just someone who wants to make a difference in the way training is presented by putting the emphasis on student led learning. I think we have an opportunity to deliver real thinkers into the automotive industry if we are open minded to change.  Tim Dwyer

                                          Consulab Web Site

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=6263Fri, 06 Jan 2017 04:00:21 -040048:43falsefullTim Dwyer was a shop owner for 25 years and was an instructor at Oklahoma State University Institute of Technology, for 12 years, where he helped start and instructed the Pro-Tech Automotive Internship program. He has found a perfect evolution of his storied carrer as an automotive education specialist at ConsuLab Educatech.<br /> <br /> Tim is pays it forward with a very in-depth interview that covers many bases from his own shop, to being an educator and discovering a powerful way to educate his students with a Team Based Learning approach to his work in helping instructors utilize the power of their teaching aids.                                          RR 183: Michele Winn, Diagnostician at Beck Service CenterRR 183: Michele Winn, Diagnostician at Beck Service CenterMichele Winn graduated from Lincoln Technical Institute in Indianapolis, Indiana in 1994. Here is her resume:

                                          • She worked for an independent Goodyear service center for 6 years where she did brakes, steering and suspension and under hood maintenance.
                                          • In 2000 she taught an ‘Intro To Drivability’ class at Linder Technical Services.  She also helped recondition fuel injectors, answered hotline calls from member shops and figured out tough drivability problems that were brought into the shop.
                                          • Michele always enjoyed turning wrenches and went back into a large shop environment in 2009 working for Beck Service Center on the south side of Indianapolis.  She has been the only drivability and electrical technician in the shop for the past 4 years. Beck is a large shop with over 30 bays and 18 lifts.

                                          Michele’s key role is diagnosing check engine lights, traction control, ABS, or any other warning lights as well as any other electrical issues such as power windows, lighting systems and door locks. Repairs are sent to other technicians which frees her to focus on diagnostic challenges. She averages 10-12 cars per day.

                                          Her husband Steve is also a drivability technician which sometimes makes for lively conversation at the dinner table.

                                          Michele has a 12-year-old daughter who is a cross-country runner and currently trains twice a week for her 2nd degree black belt in Tae Kwon Do. She also has 2 step-daughters, ages 23 and 24.

                                          Michele enjoys spending time at home with her family, playing piano and being active in her church.

                                          Interview highlights:

                                          • Started flipping burgers at Wendy’s.
                                          • Only women in her automotive classes at Lincoln Tech.
                                          • Got a job offer from a shop to do the paperwork. Observed the techs and found wrenching interesting.
                                          • Best form of learning is when she fails and gets it right. She learns the best on her own.
                                          • Michele prefers more daytime training. Too burnt out at night to absorb anything.
                                          • She lists her personal strengths and feisty is one of them!
                                          • Michele shares a good habit that helps her remember.
                                          • I asked Michele if she would teach at a college level automotive course. She had a very interesting answer.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Michele Winn graduated from Lincoln Technical Institute in Indianapolis, Indiana in 1994. Here is her resume:

                                          • She worked for an independent Goodyear service center for 6 years where she did brakes, steering and suspension and under hood maintenance.
                                          • In 2000 she taught an ‘Intro To Drivability’ class at Linder Technical Services.  She also helped recondition fuel injectors, answered hotline calls from member shops and figured out tough drivability problems that were brought into the shop.
                                          • Michele always enjoyed turning wrenches and went back into a large shop environment in 2009 working for Beck Service Center on the south side of Indianapolis.  She has been the only drivability and electrical technician in the shop for the past 4 years. Beck is a large shop with over 30 bays and 18 lifts.

                                          Michele’s key role is diagnosing check engine lights, traction control, ABS, or any other warning lights as well as any other electrical issues such as power windows, lighting systems and door locks. Repairs are sent to other technicians which frees her to focus on diagnostic challenges. She averages 10-12 cars per day.

                                          Her husband Steve is also a drivability technician which sometimes makes for lively conversation at the dinner table.

                                          Michele has a 12-year-old daughter who is a cross-country runner and currently trains twice a week for her 2nd degree black belt in Tae Kwon Do. She also has 2 step-daughters, ages 23 and 24.

                                          Michele enjoys spending time at home with her family, playing piano and being active in her church.

                                          Interview highlights:

                                          • Started flipping burgers at Wendy’s.
                                          • Only women in her automotive classes at Lincoln Tech.
                                          • Got a job offer from a shop to do the paperwork. Observed the techs and found wrenching interesting.
                                          • Best form of learning is when she fails and gets it right. She learns the best on her own.
                                          • Michele prefers more daytime training. Too burnt out at night to absorb anything.
                                          • She lists her personal strengths and feisty is one of them!
                                          • Michele shares a good habit that helps her remember.
                                          • I asked Michele if she would teach at a college level automotive course. She had a very interesting answer.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6229Tue, 03 Jan 2017 10:41:01 -040035:34falsefullLincoln Tech Grad: Only woman in her class is drivability diagnostician at Beck Service Center. <br /> <br /> Michele Winn flipped burger at Wendy’s when she got her first job doing payroll at a service center. She got the bug and spent six years at a Goodyear, then on to Linder Technical Service and now at 30 bay operation Beck Service Center in Indianapolis.<br /> <br /> Michele graduated from Lincoln tech and spends her day diagnosing drivability and electrical problems. She shares her opinions of training, she lists her personal strengths and feisty is one of them and how she sees the impact of future technology.                                          RR 182: Bobby Bassett on Cooling System ComebacksRR 182: Bobby Bassett on Cooling System ComebacksBobby Bassett, the Manager of Training North America for Gates Corporation started with Gates in sales in 1999 and transitioned into training; there he found his calling.

                                          This episode has a very powerful message: To Minimize Cooling System Comebacks

                                          RESEARCH SHOWS:

                                          • 40% of radiator failure is due to coolant contamination.
                                          • 95% of water pump failure is due to coolant contamination.
                                          • OE Coolant hose failure is spiking between 10-11 years.
                                          • Research shows that if a flush and fill was not performed at the same time the water pump was replaced, the customer may see their water pump begin to fail again beginning around 7 months or 7,700 miles.

                                          The Gates message on coolant is not an argument with coolant manufacturers. In fact, Gates fully supports the total fluid replacement message for coolant system/water pump preservation!

                                          CONTAMINATED COOLANT

                                          Below find distinct problems happening in the coolant system today:

                                          • If certain conditions exist in the coolant system, mixing dissimilar coolants can create a reaction.
                                          • Metals are failing because of lack of protection. All metal components in the coolant system are protected from corrosion by the inhibitors in the coolant package. If partially diluted or depleted, it can’t protect. Current field testing is not adequate for today’s automotive coolants, as you can’t test the inhibitors to see if they are still protecting the metal (lab test only).
                                          • Suspended solids in the contaminated solutions are destroying the water pump seal prematurely. Water pumps use coolant to lubricate the water pump seal. If the old coolant is reused, suspended solids in the contaminated coolant act as abrasives, destroying the seal prematurely.
                                          • Just a 17% inter-mix of coolants can create catastrophic failures in the coolant system.
                                          • Remember, there is no antifreeze warranty and minimal coolant protection when coolant is topped off or partially filled.
                                          • Contaminated coolants are creating additional premature internal coolant system failures because suspended solids are not flushed from the system.

                                          Important Biographical Information on Bobby Bassett

                                          A major milestone for Bobby was when he was honored in 2014 with the Mort Schwartz Excellence in Education Award.

                                          The Mort Schwartz Excellence in Education Award is given annually to the person, educational institution or company that best advances the concepts and programs for education or continuing education in the North American automotive aftermarket.

                                          Bassett was recognized for his accomplishments in the training arena– including the Gates Tools for Schools Program, an industry-wide initiative to provide support for automotive instructors, the Gates Performance Center, an e-learning site that provides video and other training support for Gates employees, customers, technicians and students, and his work for introducing “Inside AAPEX”, a program to encourage instructors to attend AAPEX.

                                          “It is a huge honor to receive this award,” said Bassett, “Hopefully this award will provide industry insight as to the needs of the educators along with their students. After all, they will be the ones repairing cars in the future and we want to make sure they have the latest information at their fingertips.”

                                          Bobby is involved with ATMC  (Automotive Training Managers Council) and is a past Chairman. He is involved with the ASE Board of Governors and is a SkillsUSA Automotive Service Technology Committee member. He is also a NACAT Foundation past Chair.

                                          One of Bobby’s big accomplishments was creating the Gates Hub. It houses training and resources for professionals and for educators. Bobby is so proud of the Tools for Schools program where educators can get access to a presentation library, tech tips, a video library and their webinar calendar.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Bobby Bassett, the Manager of Training North America for Gates Corporation started with Gates in sales in 1999 and transitioned into training; there he found his calling.

                                          This episode has a very powerful message: To Minimize Cooling System Comebacks

                                          RESEARCH SHOWS:

                                          • 40% of radiator failure is due to coolant contamination.
                                          • 95% of water pump failure is due to coolant contamination.
                                          • OE Coolant hose failure is spiking between 10-11 years.
                                          • Research shows that if a flush and fill was not performed at the same time the water pump was replaced, the customer may see their water pump begin to fail again beginning around 7 months or 7,700 miles.

                                          The Gates message on coolant is not an argument with coolant manufacturers. In fact, Gates fully supports the total fluid replacement message for coolant system/water pump preservation!

                                          CONTAMINATED COOLANT

                                          Below find distinct problems happening in the coolant system today:

                                          • If certain conditions exist in the coolant system, mixing dissimilar coolants can create a reaction.
                                          • Metals are failing because of lack of protection. All metal components in the coolant system are protected from corrosion by the inhibitors in the coolant package. If partially diluted or depleted, it can’t protect. Current field testing is not adequate for today’s automotive coolants, as you can’t test the inhibitors to see if they are still protecting the metal (lab test only).
                                          • Suspended solids in the contaminated solutions are destroying the water pump seal prematurely. Water pumps use coolant to lubricate the water pump seal. If the old coolant is reused, suspended solids in the contaminated coolant act as abrasives, destroying the seal prematurely.
                                          • Just a 17% inter-mix of coolants can create catastrophic failures in the coolant system.
                                          • Remember, there is no antifreeze warranty and minimal coolant protection when coolant is topped off or partially filled.
                                          • Contaminated coolants are creating additional premature internal coolant system failures because suspended solids are not flushed from the system.

                                          Important Biographical Information on Bobby Bassett

                                          A major milestone for Bobby was when he was honored in 2014 with the Mort Schwartz Excellence in Education Award.

                                          The Mort Schwartz Excellence in Education Award is given annually to the person, educational institution or company that best advances the concepts and programs for education or continuing education in the North American automotive aftermarket.

                                          Bassett was recognized for his accomplishments in the training arena– including the Gates Tools for Schools Program, an industry-wide initiative to provide support for automotive instructors, the Gates Performance Center, an e-learning site that provides video and other training support for Gates employees, customers, technicians and students, and his work for introducing “Inside AAPEX”, a program to encourage instructors to attend AAPEX.

                                          “It is a huge honor to receive this award,” said Bassett, “Hopefully this award will provide industry insight as to the needs of the educators along with their students. After all, they will be the ones repairing cars in the future and we want to make sure they have the latest information at their fingertips.”

                                          Bobby is involved with ATMC  (Automotive Training Managers Council) and is a past Chairman. He is involved with the ASE Board of Governors and is a SkillsUSA Automotive Service Technology Committee member. He is also a NACAT Foundation past Chair.

                                          One of Bobby’s big accomplishments was creating the Gates Hub. It houses training and resources for professionals and for educators. Bobby is so proud of the Tools for Schools program where educators can get access to a presentation library, tech tips, a video library and their webinar calendar.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6216Fri, 30 Dec 2016 04:00:32 -040028:37falsefullSimple Solution to Minimize Cooling System Comebacks<br /> <br /> Bobby Bassett, the Manager of Training North America for Gates Corporation shares important facts about cooling system repairs.<br /> <br /> Bobby explains the do-right-rule when it comes to cooling system repairs. He says 40% of radiator failure and 95% of water pump failure is due to coolant contamination. Listen to Bobby Bassett’s frank discussion on minimizing customer comebacks. It's very simple.                                          RR 181: Jerry Kubitsky from Summit TransmissionsRR 181: Jerry Kubitsky from Summit TransmissionsJerry Kubitsky is the President of Summit Transmissions in La Mesa, California

                                          A Car Guy.

                                          Jerry has always loved to build or fix things. Through the years he has owned about 70 different vehicles and restored several MGB’s. He also restored his parents original 1966 Mustang which was featured in Mustang Monthly.

                                          A Motorcycle Guy.

                                          Jerry has ridden motorcycles since 1972. His last bike was a Honda Goldwing that he and his wife to commute to work and go on adventures.

                                          Started in Parts.

                                          Jerry started working for Chief Auto Supply in 1974 and

                                          was promoted to manager in 3 weeks. He stayed in auto parts including British Auto Parts until 1986. Jerry came to work at Summit Transmissions as a front office employee and eventually purchased the company in 1994.

                                          Fixed a Few Famous Vehicles.

                                          The current shop is around 5,000 sq. ft. with 8 lifts and 3 technicians. Summit Transmissions enjoys a great reputation with over 350 Five Star reviews, A+ ratings with BBB and Angie’s List. Jerry and his team have repaired some famous vehicles, including the original Batmobile, Ghostbusters 2, Farris Bueller’s Ferrari, and a 1966 blue Mustang that sits in the Reagan Presidential Library.

                                          Philanthropy.

                                          Jerry has always had a servant heart, which not only translates to his business, but for activities outside of business. For 17 years, he raised money for Multiple Sclerosis and later became a director for Bikers Against Diabetes. I’ve served as Chapter President, Public Relations Chair and on the State Board of Directors of the Automotive Service Council of California (ASCCA). Jerry is currently an advisor on two college boards and has taught a Bible study class on business.

                                          Jerry says, “In life, few things are more valuable than the trust you earn with others and the relationship that develops from that.”

                                          In the episode, we talk about:

                                          • How he survived the fire he had in his shop in August 2016.
                                          • The discovered cause of the fire that was captured on his newly installed security cameras
                                          • The changing transmission business
                                          • His business model changes to include more general automotive
                                          • The challenges of debt
                                          • How well he works with his wife Sandy.

                                          Years in industry: 40 Years in business ownership: 25 Number of technicians: 3 Number of Lifts: 8 Number of Bays: 6 Open Days: Mon – Sat Annual estimated volume: $800K Specialty: Transmissions and General Auto Repair Industry involvement: ASCCA – ATSG – ASE Special Accreditation's: ATRA Philanthropy: Rock Church – American Diabetes Association BAD Ride – MS Society – ASCCA Cars For Careers Supplier Program: TechNet

                                          Summit Transmissions Website

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          Jerry Kubitsky is the President of Summit Transmissions in La Mesa, California

                                          A Car Guy.

                                          Jerry has always loved to build or fix things. Through the years he has owned about 70 different vehicles and restored several MGB’s. He also restored his parents original 1966 Mustang which was featured in Mustang Monthly.

                                          A Motorcycle Guy.

                                          Jerry has ridden motorcycles since 1972. His last bike was a Honda Goldwing that he and his wife to commute to work and go on adventures.

                                          Started in Parts.

                                          Jerry started working for Chief Auto Supply in 1974 and

                                          was promoted to manager in 3 weeks. He stayed in auto parts including British Auto Parts until 1986. Jerry came to work at Summit Transmissions as a front office employee and eventually purchased the company in 1994.

                                          Fixed a Few Famous Vehicles.

                                          The current shop is around 5,000 sq. ft. with 8 lifts and 3 technicians. Summit Transmissions enjoys a great reputation with over 350 Five Star reviews, A+ ratings with BBB and Angie’s List. Jerry and his team have repaired some famous vehicles, including the original Batmobile, Ghostbusters 2, Farris Bueller’s Ferrari, and a 1966 blue Mustang that sits in the Reagan Presidential Library.

                                          Philanthropy.

                                          Jerry has always had a servant heart, which not only translates to his business, but for activities outside of business. For 17 years, he raised money for Multiple Sclerosis and later became a director for Bikers Against Diabetes. I’ve served as Chapter President, Public Relations Chair and on the State Board of Directors of the Automotive Service Council of California (ASCCA). Jerry is currently an advisor on two college boards and has taught a Bible study class on business.

                                          Jerry says, “In life, few things are more valuable than the trust you earn with others and the relationship that develops from that.”

                                          In the episode, we talk about:

                                          • How he survived the fire he had in his shop in August 2016.
                                          • The discovered cause of the fire that was captured on his newly installed security cameras
                                          • The changing transmission business
                                          • His business model changes to include more general automotive
                                          • The challenges of debt
                                          • How well he works with his wife Sandy.

                                          Years in industry: 40 Years in business ownership: 25 Number of technicians: 3 Number of Lifts: 8 Number of Bays: 6 Open Days: Mon – Sat Annual estimated volume: $800K Specialty: Transmissions and General Auto Repair Industry involvement: ASCCA – ATSG – ASE Special Accreditation's: ATRA Philanthropy: Rock Church – American Diabetes Association BAD Ride – MS Society – ASCCA Cars For Careers Supplier Program: TechNet

                                          Summit Transmissions Website

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6198Tue, 27 Dec 2016 04:00:00 -040045:53falsefullShop owner survives a fire and re-opens within a month. Jerry Kubitsky of Summit Transmissions has toughed through a few challenges in his business career. From having to buyout a partner, to closing a store to a fire in August 2016 that closed the shop for a month; Jerry has survived and continues to prosper where others would have thrown in the towel.                                          RR 180: Jorge Menchu from AES Wave and Industry InstructorRR 180: Jorge Menchu from AES Wave and Industry InstructorJorge Menchu grew up in Kansas City, MO. At an early age, his go-cart brought upon his passion for loving cars and mechanics. This in turn developed a passion for learning.

                                          When it started.
                                          His learning techniques have been with him since seventh grade when he discovered and then understood patterns. He credits Leonardo Da Vinci for that gift.

                                          Focus on learning.
                                          Jorge’s goal is to help young folks to realize their own success and failure. As he developed his learning strategy, he realized that schools never teach the techniques of learning.

                                          Where have you seen Jorge.
                                          He’s taught at AAPEX and Vision just to name a few venues. Many technicians have either seen Jorge in person or on video. Many who have seen his colored wiring diagrams and teachings in electrical circuits have made great strides in their diagnostic skills.

                                          AES Wave.
                                          Jorge is President of AES WAVE.com.

                                          Legacy.
                                          Jorge Menchu has a very large Google listing. If you want to partake in some of Jorge’s training, you’ll find some You Tube video’s for your reference.  He has worked with peers throughout the industry like Pete Meier, Scott Brown and John Thornton.

                                          The episode highlight is Jorge’s three pathways to learning. These fundamentals can change your ability to learn and understand. They are:

                                          • Self-Awareness
                                          • Learning Awareness
                                          • Building a Structure of Knowledge

                                          Jorge explains the key to being an expert in your field. He also talks about:

                                          • How we make ourselves smarter.
                                          • That everything we do in the automotive realm is all about ‘mechanics’.
                                          • Simplicity: It’s not just how something works, but it is how EVERYTHING works.
                                          • That you need to become your own best trainer.

                                          An Italian Polymath.
                                          Leonardo Da Vinci inspired him and he speaks about simplicity and how everything works in a process. Also learn about his famous DAD who was a virologist and helped change the world.

                                          The beauty of this episode being evergreen and always there for you.
                                          This may require multiple listens because there is so much to learn. Don’t forget you can download the episode on your computer or a jump drive for later consumption.

                                          AES Wave Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Jorge Menchu grew up in Kansas City, MO. At an early age, his go-cart brought upon his passion for loving cars and mechanics. This in turn developed a passion for learning.

                                          When it started.
                                          His learning techniques have been with him since seventh grade when he discovered and then understood patterns. He credits Leonardo Da Vinci for that gift.

                                          Focus on learning.
                                          Jorge’s goal is to help young folks to realize their own success and failure. As he developed his learning strategy, he realized that schools never teach the techniques of learning.

                                          Where have you seen Jorge.
                                          He’s taught at AAPEX and Vision just to name a few venues. Many technicians have either seen Jorge in person or on video. Many who have seen his colored wiring diagrams and teachings in electrical circuits have made great strides in their diagnostic skills.

                                          AES Wave.
                                          Jorge is President of AES WAVE.com.

                                          Legacy.
                                          Jorge Menchu has a very large Google listing. If you want to partake in some of Jorge’s training, you’ll find some You Tube video’s for your reference.  He has worked with peers throughout the industry like Pete Meier, Scott Brown and John Thornton.

                                          The episode highlight is Jorge’s three pathways to learning. These fundamentals can change your ability to learn and understand. They are:

                                          • Self-Awareness
                                          • Learning Awareness
                                          • Building a Structure of Knowledge

                                          Jorge explains the key to being an expert in your field. He also talks about:

                                          • How we make ourselves smarter.
                                          • That everything we do in the automotive realm is all about ‘mechanics’.
                                          • Simplicity: It’s not just how something works, but it is how EVERYTHING works.
                                          • That you need to become your own best trainer.

                                          An Italian Polymath.
                                          Leonardo Da Vinci inspired him and he speaks about simplicity and how everything works in a process. Also learn about his famous DAD who was a virologist and helped change the world.

                                          The beauty of this episode being evergreen and always there for you.
                                          This may require multiple listens because there is so much to learn. Don’t forget you can download the episode on your computer or a jump drive for later consumption.

                                          AES Wave Website

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6178Fri, 23 Dec 2016 04:00:45 -040055:14falsefullHow Do We Make Ourselves SMARTER?<br /> <br /> Jorge Menchu was hooked at an early age. He grew up in Kansas City, MO. It was his go-cart that brought upon his passion for loving cars and mechanics. This developed into a passion about learning.<br /> His goal is to help young folks to realize their own success and failure by engaging his students to be better learners. <br /> <br /> The episode highlights Jorge’s three pathways to learning. These fundamentals can change your ability to learn and understand. They are Self-Awareness, Learning Awareness and Building a Structure of Knowledge.                                          RR 179: Tristan Realubit from Real Autohaus AutomotiveRR 179: Tristan Realubit from Real Autohaus AutomotiveTristan Realubit is the owner of Real Autohaus Automotive in Westmont, IL and he got his start helping his father service cars in a mobile setting.

                                          College and the business.
                                          Tristan earned his AAS in automotive technology from a local college and started his business at 19 years old and never looked back. A forward thinker, Tristan shares his vision with his people that creates a culture for future growth and success.

                                          Challenges.
                                          Typically for so many young inexperienced entrepreneurs, Tristan found himself struggling to run his business. Things were not going right. He tells some great stories of those challenges.

                                          Breakthrough.
                                          As luck would have it he found AMI On-Line and then bought a Mitch Schneider book.

                                          Tristan and Mitch Schneider

                                          Those two forces put Tristan on the right path. He eventually bought eight of Mitch’s books and studied every one of them. Listen to Tristan tell you the story of when he met Mitch Schneider at a Ratchet and Wrench conference, a legacy industry professional who helped a peer face his challenges and run a better business. He is formulating plans to add his second location. He learned through the school of hard knocks and shares how he confronted the brutal facts of having to climb out of a huge debt and make a success of his business.

                                          Certifications.
                                          He is ASE L1, C1, X1, Master Certified Technician and an AMI AAM graduate.

                                          Powerful story.
                                          This is a raw, unfiltered and honest interview with a young entrepreneur with a great story of survival and vision.  At 32 years old Tristan Realubit has  been through a lot as a shop owner and he shares, very honestly, what his challenges have been throughout his years in business.

                                          The maxim that has sustained his success.
                                          A large part of his success was remembering an important piece of advice he was given by his mother;  ‘Never Give Up’. This maxim, continues to guide him today.

                                          This story exemplifies entrepreneurialism,  at its best.
                                          This is story telling at its best. Find your special listening zone and prepare for a raw, unfiltered, honest and sincere interview.

                                           

                                          Talking Points:

                                          • His goal has always been to own a shop
                                          • Being real and authentic are core principles.
                                          • The value Tristan sees in ASE Certifications.
                                          • Started as a mobile business and how he became brick and mortar business.
                                          • Joined ASA Illinois and eventually their board in December 2016.
                                          • Never hire your friends.
                                          • Experienced  20-25% growth in last few years.
                                          • Moved from six to five days a week and maintained a 5% growth this year.
                                          • His vision and plans for his future on helping his current team own their own shop.

                                          Real Autohaus Automotive Website

                                          Blog mentioned in the episode that Tristan wrote as a thank you to his mom and dad.

                                          Years in industry: 12
                                          Years in business ownership: 12
                                          Number of technicians: 2
                                          Number of lifts/bays: 3
                                          Days Open: Mon-Fri
                                          Industry involvement: ASA Illinois -Board Member as of DEC 2016
                                          Special Accreditation's: AAM
                                          ASE Certifications: ASE Master L1 – C1 – X1
                                          Philanthropy: Senior Car Check-Ups

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Tristan Realubit is the owner of Real Autohaus Automotive in Westmont, IL and he got his start helping his father service cars in a mobile setting.

                                          College and the business.
                                          Tristan earned his AAS in automotive technology from a local college and started his business at 19 years old and never looked back. A forward thinker, Tristan shares his vision with his people that creates a culture for future growth and success.

                                          Challenges.
                                          Typically for so many young inexperienced entrepreneurs, Tristan found himself struggling to run his business. Things were not going right. He tells some great stories of those challenges.

                                          Breakthrough.
                                          As luck would have it he found AMI On-Line and then bought a Mitch Schneider book.

                                          Tristan and Mitch Schneider

                                          Those two forces put Tristan on the right path. He eventually bought eight of Mitch’s books and studied every one of them. Listen to Tristan tell you the story of when he met Mitch Schneider at a Ratchet and Wrench conference, a legacy industry professional who helped a peer face his challenges and run a better business. He is formulating plans to add his second location. He learned through the school of hard knocks and shares how he confronted the brutal facts of having to climb out of a huge debt and make a success of his business.

                                          Certifications.
                                          He is ASE L1, C1, X1, Master Certified Technician and an AMI AAM graduate.

                                          Powerful story.
                                          This is a raw, unfiltered and honest interview with a young entrepreneur with a great story of survival and vision.  At 32 years old Tristan Realubit has  been through a lot as a shop owner and he shares, very honestly, what his challenges have been throughout his years in business.

                                          The maxim that has sustained his success.
                                          A large part of his success was remembering an important piece of advice he was given by his mother;  ‘Never Give Up’. This maxim, continues to guide him today.

                                          This story exemplifies entrepreneurialism,  at its best.
                                          This is story telling at its best. Find your special listening zone and prepare for a raw, unfiltered, honest and sincere interview.

                                           

                                          Talking Points:

                                          • His goal has always been to own a shop
                                          • Being real and authentic are core principles.
                                          • The value Tristan sees in ASE Certifications.
                                          • Started as a mobile business and how he became brick and mortar business.
                                          • Joined ASA Illinois and eventually their board in December 2016.
                                          • Never hire your friends.
                                          • Experienced  20-25% growth in last few years.
                                          • Moved from six to five days a week and maintained a 5% growth this year.
                                          • His vision and plans for his future on helping his current team own their own shop.

                                          Real Autohaus Automotive Website

                                          Blog mentioned in the episode that Tristan wrote as a thank you to his mom and dad.

                                          Years in industry: 12
                                          Years in business ownership: 12
                                          Number of technicians: 2
                                          Number of lifts/bays: 3
                                          Days Open: Mon-Fri
                                          Industry involvement: ASA Illinois -Board Member as of DEC 2016
                                          Special Accreditation's: AAM
                                          ASE Certifications: ASE Master L1 – C1 – X1
                                          Philanthropy: Senior Car Check-Ups

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6163Tue, 20 Dec 2016 04:44:04 -040045:20falsefullTristan Realubit, AAM owns Real Autohaus Automotive in Westmont. IL. He has had his share of challenges that for many, would have thrown in the towel years ago. Armed with powerful advice from his mother he continued his quest to be a shop owner even though he didn’t understand the business side of the business.<br /> <br /> As luck would have it he found AMI On-Line and then bought a Mitch Schneider book. Those two forces put Tristan on the right path. He has plans to add his second location now that he has retired the debt that mounted as he learned the business.                                          RR 178: The Digital Sales Process with Jeremy O’Neal and Chris CloutierRR 178: The Digital Sales Process with Jeremy O’Neal and Chris CloutierWhy listen to this episode?

                                          First – Independent Automotive Repair Shops need to understand that right now is the time to capitalize on the golden age of our industry. Meaning, it’s too easy now for customers to neglect maintenance and repairs. By using a digital sales process, shops will be able to properly educate their customer without the customer feeling like they are being sold.

                                          Second – Help shops owners & managers cut through the clutter of a fragmented market right now and identify the tools they need to create a digital sales process that is engaging, easy to use and one that generates massive results for the shop.

                                          I’ve pulled together two authorities to speak to the digital sales process.

                                          Chris Cloutier is an expert at software development and understands what customers want in a digital sales process. Chris is co-owner of Golden Rule Auto Care in Dallas, Texas for the last 5 years. He came from the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understand the marriage of service and software and have applied it in an effective way.

                                          After opening his shop he created autotext.me, a workflow and communication solution, specifically to give his shop a competitive advantage. As he talked to more shop owners he realized there was a need for better technology and has since worked toward helping the industry embrace and move forward with it.

                                          • Business Manager/Owner at Golden Rule Auto Care
                                          • Architect/President at autotext.me
                                          • Former Software Engineer at Southwest Airlines
                                          • Former President (title) at Lone Star Auto Repair
                                          • Studied Computer Science at University of North Texas

                                          Jeremy O’Neal is  President and lead sales trainer for Advisorfix. He began his career as a Service Advisor and quickly moved into Service Management at the dealership level for VW, Audi, and Porsche. His strong customer satisfaction scores and ability to increase sales consistently placed him in the top 3% of Service Advisors across the nation.

                                          Jeremy has been there and done that as a shop owner.  With a passion for helping others Jeremy started coaching Service Advisors in 2007. Since that time Jeremy has logged more than 13,000 hours of high performance coaching sessions with his clients.

                                          In 2010 Jeremy founded Advisorfix with the mission of helping shop owners and Service Advisors revolutionize their sales and customer service experience. He has been instructing and creating curriculum for the automotive repair industry since 2007.

                                          Jeremy lives in Wrightwood CA and when he is not coaching clients he enjoys time with family, riding mountain bikes, and figuring out how to help others create greatness in their lives.

                                          Talking Points:

                                          • 98 of Texts are opened vs. 20% of Emails are opened.
                                          • Shop owners are not using all the tech that is available to them.
                                          • Shop owners must move with changes in the market/industry.
                                          • Consider the movement of UBER. It disrupted the cab industry.
                                          • You’ve got to learn to adapt to your cusotmers preferred method and style of communication.
                                          • Besides efficiency and productively, another advantage of a digital sales process is an improved customer experience.
                                          • Most powerful ROI justification is the improvements to ARO.
                                          • Permission is necessary to communicate with texts or email with your customer.
                                          • There is a certain text etiquette that you must follow.
                                          • Technology doesn’t take the place of listening with your eyes.

                                          Download Jeremy O’Neal Book: Shift … Selling To A New Generation of Tech Savvy Consumers

                                          AdvisorFix Website

                                          Autotex.me Website

                                          Golden Rule Auto Care Website

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Why listen to this episode?

                                          First – Independent Automotive Repair Shops need to understand that right now is the time to capitalize on the golden age of our industry. Meaning, it’s too easy now for customers to neglect maintenance and repairs. By using a digital sales process, shops will be able to properly educate their customer without the customer feeling like they are being sold.

                                          Second – Help shops owners & managers cut through the clutter of a fragmented market right now and identify the tools they need to create a digital sales process that is engaging, easy to use and one that generates massive results for the shop.

                                          I’ve pulled together two authorities to speak to the digital sales process.

                                          Chris Cloutier is an expert at software development and understands what customers want in a digital sales process. Chris is co-owner of Golden Rule Auto Care in Dallas, Texas for the last 5 years. He came from the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understand the marriage of service and software and have applied it in an effective way.

                                          After opening his shop he created autotext.me, a workflow and communication solution, specifically to give his shop a competitive advantage. As he talked to more shop owners he realized there was a need for better technology and has since worked toward helping the industry embrace and move forward with it.

                                          • Business Manager/Owner at Golden Rule Auto Care
                                          • Architect/President at autotext.me
                                          • Former Software Engineer at Southwest Airlines
                                          • Former President (title) at Lone Star Auto Repair
                                          • Studied Computer Science at University of North Texas

                                          Jeremy O’Neal is  President and lead sales trainer for Advisorfix. He began his career as a Service Advisor and quickly moved into Service Management at the dealership level for VW, Audi, and Porsche. His strong customer satisfaction scores and ability to increase sales consistently placed him in the top 3% of Service Advisors across the nation.

                                          Jeremy has been there and done that as a shop owner.  With a passion for helping others Jeremy started coaching Service Advisors in 2007. Since that time Jeremy has logged more than 13,000 hours of high performance coaching sessions with his clients.

                                          In 2010 Jeremy founded Advisorfix with the mission of helping shop owners and Service Advisors revolutionize their sales and customer service experience. He has been instructing and creating curriculum for the automotive repair industry since 2007.

                                          Jeremy lives in Wrightwood CA and when he is not coaching clients he enjoys time with family, riding mountain bikes, and figuring out how to help others create greatness in their lives.

                                          Talking Points:

                                          • 98 of Texts are opened vs. 20% of Emails are opened.
                                          • Shop owners are not using all the tech that is available to them.
                                          • Shop owners must move with changes in the market/industry.
                                          • Consider the movement of UBER. It disrupted the cab industry.
                                          • You’ve got to learn to adapt to your cusotmers preferred method and style of communication.
                                          • Besides efficiency and productively, another advantage of a digital sales process is an improved customer experience.
                                          • Most powerful ROI justification is the improvements to ARO.
                                          • Permission is necessary to communicate with texts or email with your customer.
                                          • There is a certain text etiquette that you must follow.
                                          • Technology doesn’t take the place of listening with your eyes.

                                          Download Jeremy O’Neal Book: Shift … Selling To A New Generation of Tech Savvy Consumers

                                          AdvisorFix Website

                                          Autotex.me Website

                                          Golden Rule Auto Care Website

                                           

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6134Fri, 16 Dec 2016 04:00:12 -040053:10falsefullListen to Chris Cloutier from Autotex.me and Jermey O’Neal from Advisor Fix in a round table discussion on this very subject. They bring to light the many reasons that digital selling is here to stay and it will alter the way business is done into the future.                                          RR 177: Joe Hanson from Gordie’s GarageRR 177: Joe Hanson from Gordie’s GarageAs far back as he can remember,  Joe Hanson was sweeping floors, running for parts or working in his dad’s shop, Gordie’s Garage from Roseville, MI. For the past 10 years Joe has been managing all the operations.

                                          Joe is proud to be a part of the family business and working alongside his father, Gordie. Joe says, “Being able to help people with their vehicles and giving them a place they can trust is a great feeling.”

                                          Under his father’s leadership he has seen what it really takes to make a business like this work. Gordie is at the business everyday, providing guidance through mentoring Joe and the team.

                                          Gordie Hanson, Founder

                                          Joe has attended Management Success, NAPA training and most recently he is a member of the RLO 20 Group 13. He has served on the NAPA Advisory Council and attended Lawrence Tech University as well as earning the ASE Certification of Service Consultant.

                                          Episode Talking Points:

                                          • Technician shortage and what he has done to help change the paradigm.
                                          • Joe’s personal disciplines to keep him focused on daily tasks.
                                          • He’s big on systems and procedures and being paperless in a large part of his business.
                                          • The value of his Twenty Group (RLO #13)
                                          • Personal development of his team.
                                          • The value that his DVI system has brought him in the last three years.
                                          • A ‘One-of a kind’ customer service story.
                                          • His new 2017 profit sharing program for his team.
                                          • The reason his NAPA DC says he is one of their top customers of cabin air filters.
                                          • What he is doing to improve customer retention.
                                          • His look into the future.

                                          Overview of Gordie’s

                                          Years in industry: 25
                                          Years in business ownership: 36
                                          Number of technicians: 4
                                          Number of lifts: 11
                                          Number of bays: 15
                                          Service Advisors: 2
                                          Open Days: Mon-Fri
                                          Annual estimated volume: >$1MM
                                          Other Services: Fleet
                                          Supplier Marketing Program: NAPA Auto Care
                                          Business Coach: RLO – John Wafler & Barry Barrett

                                          Gordie’s Garage Web Site

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          As far back as he can remember,  Joe Hanson was sweeping floors, running for parts or working in his dad’s shop, Gordie’s Garage from Roseville, MI. For the past 10 years Joe has been managing all the operations.

                                          Joe is proud to be a part of the family business and working alongside his father, Gordie. Joe says, “Being able to help people with their vehicles and giving them a place they can trust is a great feeling.”

                                          Under his father’s leadership he has seen what it really takes to make a business like this work. Gordie is at the business everyday, providing guidance through mentoring Joe and the team.

                                          Gordie Hanson, Founder

                                          Joe has attended Management Success, NAPA training and most recently he is a member of the RLO 20 Group 13. He has served on the NAPA Advisory Council and attended Lawrence Tech University as well as earning the ASE Certification of Service Consultant.

                                          Episode Talking Points:

                                          • Technician shortage and what he has done to help change the paradigm.
                                          • Joe’s personal disciplines to keep him focused on daily tasks.
                                          • He’s big on systems and procedures and being paperless in a large part of his business.
                                          • The value of his Twenty Group (RLO #13)
                                          • Personal development of his team.
                                          • The value that his DVI system has brought him in the last three years.
                                          • A ‘One-of a kind’ customer service story.
                                          • His new 2017 profit sharing program for his team.
                                          • The reason his NAPA DC says he is one of their top customers of cabin air filters.
                                          • What he is doing to improve customer retention.
                                          • His look into the future.

                                          Overview of Gordie’s

                                          Years in industry: 25
                                          Years in business ownership: 36
                                          Number of technicians: 4
                                          Number of lifts: 11
                                          Number of bays: 15
                                          Service Advisors: 2
                                          Open Days: Mon-Fri
                                          Annual estimated volume: >$1MM
                                          Other Services: Fleet
                                          Supplier Marketing Program: NAPA Auto Care
                                          Business Coach: RLO – John Wafler & Barry Barrett

                                          Gordie’s Garage Web Site

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6107Tue, 13 Dec 2016 04:00:16 -040042:20falsefullJoe Hanson, second generation family at Gordie’s Garage, Roseville, MI, shares many of his strategies and tactics on the family business. He will implement his first Profit Sharing program for his team in 2017. He tells you how it came to be.                                          RR 176: Jennifer Maher from TechForce Discussing a Solution to the Technician ShortageRR 176: Jennifer Maher from TechForce Discussing a Solution to the Technician ShortageThere’s a tech shortage in the transportation industry.
                                          It doesn’t matter if you’re talking automotive, trucking, diesel, aftermarket, motorcycle, marine, collision repair…you name it…they’re all struggling to find trained, professional technicians.

                                          Meet Jennifer Maher, the CEO/Executive Director of TechForce Foundation, a nonprofit 501(c)(3) with the mission to champion students to and through their education and to pursue their career as professional technicians in the transportation industry.

                                          Jennifer Maher brings to TechForce a 25-year career in nonprofit management, strategic marketing, communications and corporate alliances, serving on the senior leadership team for Make-A-Wish America as its vice president marketing and corporate relations; national director of corporate relations for YMCA of the USA; associate director for The Nature Conservancy; sales manager for Marriott Corporation; and president of a cause-marketing consulting firm, The Cause Academy.

                                          What is TechForce?
                                          To champion students to and through their education and into careers as professional technicians in the transportation industry. TechForce helps drive the pipeline of tomorrow’s workforce of technicians.

                                          What does TechForce do?
                                          TechForce provides two services:

                                          1. TechForce provides scholarships & grants for students to attend and graduate from post-secondary technical schools, trained for careers in the transportation industry.
                                          2. They also encourage the future workforce of technicians through their FutureTech Success campaign’s engagement with middle and high-school students, parents and influencers.

                                          What is the FutureTech Success campaign?
                                          A social media campaign that invites middle and high-school students, parents and influencers to consider the transportation technician career path, and provides hands-on experiences for teens to engage with the industry.

                                          What’s the campaign’s goals?
                                          The campaign aims to:

                                          1. Re-frame the image, career path and opportunities of the profession;
                                          2. Provide parents tools to help steer their kid’s future success;
                                          3. Offer hands-on experiences for teens to tinker in the automotive industry;
                                          4. Organize a collective voice for the industry to demonstrate its commitment to current and future technicians.

                                          The Image.
                                          The grease-monkey stigma really needs to go, once and for all. Today’s vehicles average 70-100 computers and over 100 million lines of code. Being a professional tech requires an advanced skillset, one that paves the way for an amazing career. People starting as techs often wind their way through all sorts of cool jobs in the transportation industry. Do we talk about that?  No. Should we?  Yes.

                                          As an industry, and as parents or people who “appreciate these kids”, we need to do more to show young people, who love taking things apart, putting them back together, and making things go—that there’s a profession right in their hands.

                                          Watch this FutureTech Success™ video.


                                          Whether you’re a car guy/gal, a biker, a tech yourself, an education advocate, or a business that depends on techs… if we all pitch in and donate something to this crowdfunding effort, we can raise the $250,000 needed to underwrite the FutureTech Success™ campaign that will deliver an arsenal of videos and social media tools to re-frame the conversation, and change parents from naysayers to champions of their ‘hands-on’ kids. It will bring back after-school and summer activities where kids can tinker again, experience vehicle technology, and how it relates to science, engineering, math, and careers.

                                          Will you be part of the solution?
                                          Watch the video and consider a donation, plus share this episode with friends and colleagues. Help spread the word.

                                          When Techs Rock, America Rolls.℠

                                          How do we support the campaign?

                                          1. Be a corporate supporter. TechForce is seeking 10 early adopters at $50,000 each. Join Nissan North America, Bridgestone/Firestone, UTI, and Advance Auto Parts/CARQUEST—our current campaign sponsors.
                                          2. Contribute your marketing muscle. They need folks to push out/share the social media content to give the campaign momentum and traction.
                                          3. Contribute personally, and/or be a fundraiser through the upcoming crowdfunding campaign.

                                          TechForce Foundation Website

                                          FutureTech Success Campaign Site

                                          FutureTech Success Contribution

                                          Email Jennifer Maher

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          There’s a tech shortage in the transportation industry.
                                          It doesn’t matter if you’re talking automotive, trucking, diesel, aftermarket, motorcycle, marine, collision repair…you name it…they’re all struggling to find trained, professional technicians.

                                          Meet Jennifer Maher, the CEO/Executive Director of TechForce Foundation, a nonprofit 501(c)(3) with the mission to champion students to and through their education and to pursue their career as professional technicians in the transportation industry.

                                          Jennifer Maher brings to TechForce a 25-year career in nonprofit management, strategic marketing, communications and corporate alliances, serving on the senior leadership team for Make-A-Wish America as its vice president marketing and corporate relations; national director of corporate relations for YMCA of the USA; associate director for The Nature Conservancy; sales manager for Marriott Corporation; and president of a cause-marketing consulting firm, The Cause Academy.

                                          What is TechForce?
                                          To champion students to and through their education and into careers as professional technicians in the transportation industry. TechForce helps drive the pipeline of tomorrow’s workforce of technicians.

                                          What does TechForce do?
                                          TechForce provides two services:

                                          1. TechForce provides scholarships & grants for students to attend and graduate from post-secondary technical schools, trained for careers in the transportation industry.
                                          2. They also encourage the future workforce of technicians through their FutureTech Success campaign’s engagement with middle and high-school students, parents and influencers.

                                          What is the FutureTech Success campaign?
                                          A social media campaign that invites middle and high-school students, parents and influencers to consider the transportation technician career path, and provides hands-on experiences for teens to engage with the industry.

                                          What’s the campaign’s goals?
                                          The campaign aims to:

                                          1. Re-frame the image, career path and opportunities of the profession;
                                          2. Provide parents tools to help steer their kid’s future success;
                                          3. Offer hands-on experiences for teens to tinker in the automotive industry;
                                          4. Organize a collective voice for the industry to demonstrate its commitment to current and future technicians.

                                          The Image.
                                          The grease-monkey stigma really needs to go, once and for all. Today’s vehicles average 70-100 computers and over 100 million lines of code. Being a professional tech requires an advanced skillset, one that paves the way for an amazing career. People starting as techs often wind their way through all sorts of cool jobs in the transportation industry. Do we talk about that?  No. Should we?  Yes.

                                          As an industry, and as parents or people who “appreciate these kids”, we need to do more to show young people, who love taking things apart, putting them back together, and making things go—that there’s a profession right in their hands.

                                          Watch this FutureTech Success™ video.


                                          Whether you’re a car guy/gal, a biker, a tech yourself, an education advocate, or a business that depends on techs… if we all pitch in and donate something to this crowdfunding effort, we can raise the $250,000 needed to underwrite the FutureTech Success™ campaign that will deliver an arsenal of videos and social media tools to re-frame the conversation, and change parents from naysayers to champions of their ‘hands-on’ kids. It will bring back after-school and summer activities where kids can tinker again, experience vehicle technology, and how it relates to science, engineering, math, and careers.

                                          Will you be part of the solution?
                                          Watch the video and consider a donation, plus share this episode with friends and colleagues. Help spread the word.

                                          When Techs Rock, America Rolls.℠

                                          How do we support the campaign?

                                          1. Be a corporate supporter. TechForce is seeking 10 early adopters at $50,000 each. Join Nissan North America, Bridgestone/Firestone, UTI, and Advance Auto Parts/CARQUEST—our current campaign sponsors.
                                          2. Contribute your marketing muscle. They need folks to push out/share the social media content to give the campaign momentum and traction.
                                          3. Contribute personally, and/or be a fundraiser through the upcoming crowdfunding campaign.

                                          TechForce Foundation Website

                                          FutureTech Success Campaign Site

                                          FutureTech Success Contribution

                                          Email Jennifer Maher

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Email

                                          This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6085Fri, 09 Dec 2016 04:00:04 -040033:08falsefullThere’s a tech shortage in the transportation industry. It doesn’t matter if you’re talking automotive, trucking, diesel, aftermarket, motorcycle, marine, collision repair…you name it…they’re all struggling to find trained, professional technicians. Meet Jennifer Maher, the CEO/Executive Director of TechForce Foundation, a nonprofit 501(c)(3) with the mission to champion students to and through their education and…                                          RR 175: Brian Jesko – Shop owner doesn’t have customers, but friends for life.RR 175: Brian Jesko – Shop owner doesn’t have customers, but friends for life.Brian Jesko was a farm boy. He was born and raised in the panhandle of Texas on a farm and ranch operation. He always felt that the work was too hard and knew he wanted to find something easier to do. He was looking for work that had manageable hours.

                                          Goals, Goals, Goals
                                          In 1990 with an Associate’s degree from TSTC in Waco, he set up his roots as a technician. Brian always knew that he would one day be his own boss. He spent 20 years working toward that goal, which allowed him to walk in and be a successful shop owner, from day one.

                                          Pulled the trigger.
                                          Brian started in business in May of 2011 and he purchased the building in January of 2016.  He attributes his success to having a business coach. His coach, the Institute for Automotive Business Excellence, in brian-jesko-trinity-auto-haus-2Brian’s words, “Pushes me forward to guide and hone his business to be the best that I can be”. He credits Cecil Bullard and B.J. Lee to support his transition from technician to business owner. Brian credits Cecil and BJ for showing how business is done and what to anticipate along the way. Brian is confident that this relationship will continue to pay dividends in the growth and profitability of his business.

                                          Episode highlights:

                                          • He credits his success to hanging out with successful people. He joined the Rotoary when he was a tech.
                                          • The value of his accountability and business coach.
                                          • He’ll tell you about his training culture.
                                          • Where he is spending his marketing money.
                                          • His biggest strength.
                                          • Why he doesn’t have customers but ‘friends for life.

                                          Business Coach: Valuable Tool.
                                          Brian’s coach made sure he could transition to working on the business not in it. He now spends his time setting goals and next steps for the business.  Brian says, “At this point I am trading my hand tools for tools of the mind”.

                                          Working on.
                                          Brian knows that business is tough. Today there are so many things to know such as website design, SEO, where to advertise and where he will get the best ROI and traction. He understands that constant study and measurement of these items is important to keep the business doing as well as it has.

                                          Fortitude.
                                          Brian understands that life is a series of hurdles along the way, but how we pick ourselves up and keep going is the true judge of our character.

                                          Trinity Auto Haus Overview

                                          Years in industry: 25
                                          Years in business ownership: 5
                                          Facility Size: 6900 SQFT
                                          Number of technicians: 4
                                          Other team members: 2 Service Advisors – Shuttle Driver – Office Support
                                          Annual estimated volume: $1.4MM
                                          Open: Mon-Fri
                                          Business Coach: Institute for Automotive Business Excellence
                                          Philanthropy: Rotarian

                                          Trinity Auto Haus Website

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-MogulEpisode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Brian Jesko was a farm boy. He was born and raised in the panhandle of Texas on a farm and ranch operation. He always felt that the work was too hard and knew he wanted to find something easier to do. He was looking for work that had manageable hours.

                                          Goals, Goals, Goals
                                          In 1990 with an Associate’s degree from TSTC in Waco, he set up his roots as a technician. Brian always knew that he would one day be his own boss. He spent 20 years working toward that goal, which allowed him to walk in and be a successful shop owner, from day one.

                                          Pulled the trigger.
                                          Brian started in business in May of 2011 and he purchased the building in January of 2016.  He attributes his success to having a business coach. His coach, the Institute for Automotive Business Excellence, in brian-jesko-trinity-auto-haus-2Brian’s words, “Pushes me forward to guide and hone his business to be the best that I can be”. He credits Cecil Bullard and B.J. Lee to support his transition from technician to business owner. Brian credits Cecil and BJ for showing how business is done and what to anticipate along the way. Brian is confident that this relationship will continue to pay dividends in the growth and profitability of his business.

                                          Episode highlights:

                                          • He credits his success to hanging out with successful people. He joined the Rotoary when he was a tech.
                                          • The value of his accountability and business coach.
                                          • He’ll tell you about his training culture.
                                          • Where he is spending his marketing money.
                                          • His biggest strength.
                                          • Why he doesn’t have customers but ‘friends for life.

                                          Business Coach: Valuable Tool.
                                          Brian’s coach made sure he could transition to working on the business not in it. He now spends his time setting goals and next steps for the business.  Brian says, “At this point I am trading my hand tools for tools of the mind”.

                                          Working on.
                                          Brian knows that business is tough. Today there are so many things to know such as website design, SEO, where to advertise and where he will get the best ROI and traction. He understands that constant study and measurement of these items is important to keep the business doing as well as it has.

                                          Fortitude.
                                          Brian understands that life is a series of hurdles along the way, but how we pick ourselves up and keep going is the true judge of our character.

                                          Trinity Auto Haus Overview

                                          Years in industry: 25
                                          Years in business ownership: 5
                                          Facility Size: 6900 SQFT
                                          Number of technicians: 4
                                          Other team members: 2 Service Advisors – Shuttle Driver – Office Support
                                          Annual estimated volume: $1.4MM
                                          Open: Mon-Fri
                                          Business Coach: Institute for Automotive Business Excellence
                                          Philanthropy: Rotarian

                                          Trinity Auto Haus Website

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-MogulEpisode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=6053Tue, 06 Dec 2016 04:00:25 -040038:44falsefullShop owner doesn’t have customers, but friends for life.<br /> <br /> Brian Jesko from Trinity Auto Haus in Waco, TX started turning wrenches 25 years ago, and always knew he would own a shop; his dream was realized in 2011. In 2016 he purchased the building he rented.<br /> <br /> With a realization that if you want to be successful you need to surround yourself with successful people, Brian believes to stand out in the world of business you must treat every customer as the next most important customer.                                          RR 174: All Women Panel from Pittsburg State Univ-Seniors in Automotive TechnologyRR 174: All Women Panel from Pittsburg State Univ-Seniors in Automotive TechnologyMeet Haley Huddleston, Hallee Murphy, and RandiJo Blackman. (above). They are seniors at Pittsburg State University in Pittsburg, Kansas. They are smart, confident and ready to graduate and join the automotive industry (see their bios below).

                                          Understand why we need to get involved in automotive education.

                                          We talk all the time about industry technician shortages and needing to become engaged with our education system. This interview will help solidify why you need to get involved but even more, show you that these programs produce great talent.

                                          Familiar story lines.

                                          Hallee, RandiJo and Haley open up with great discussions on:

                                          • Millennials
                                          • Their favorite classes
                                          • What was their driving force to get into automotive
                                          • Ride sharing
                                          • Autonomous cars
                                          • Career opportunities
                                          • Why four-year college programs are the ticket
                                          • Their favorite classes.

                                          All of that and more packed into this episode available through the audio only podcast or our video round table ‘Face To Face’. If you want to keep up with education and millennials this is a perfect investment of your time.

                                          They let their heart and passion guide them.

                                          I’m very proud of Hallee, RandiJo and Haley for coming on the show and sharing their story on their path to the automotive technology program and how they look at their opportunities in the industry.

                                          What’s next.

                                          After graduation two have job offers and one is going on to grad school.

                                          hallee-murphy-1Hallee Murphy

                                          Hallee Murphy

                                          Hallee Murphy is an Automotive Mechanical Design major with a Manufacturing minor. Her interest in Automotive started when her father got Hallee involved with dirt track racing. She did some work with the cars and did some driving. Pittsburg state was an amazing opportunity for her and allowed exploration of all the options available to her in the automotive industry. She came into this program thinking that she would learn more about cars; and she did! Hallee has had the chance to intern with GM in the Flint and Detroit areas and Toyota in California. She is set to graduate in December and has accepted an offer from Toyota Motor Sales to start in their Automotive Technical Trainee program.

                                          Haley Huddleston

                                          haley-huddlestonHaley Huddleston

                                          Haley Huddleston is from Kansas City, Kansas. Her pre-college education was at Turner High School where she was in the color guard and in the high school’s auto tech program. Her auto tech teacher helped Haley find Pitt State; he went to Pitt State as well.

                                          Her grandfather was a big influence in her life. He was a mechanic for over forty years that inspired her interest to work in the automotive industry. He is retired now, but still hasn’t quit working on his cars. He is restoring three 1967 Impalas.

                                          This past summer Haley had an internship with Bridgestone. She has a full time opportunity with them after she graduates from college in May of 2017.

                                          randijo-blackman-001RandiJo Blackman

                                          RandiJo Blackman

                                          RandiJo Blackman is a senior at Pittsburg State University. She is studying Automotive Technology with a dual emphasis in Service Management, Marketing, Collision and Insurance. RandiJo is President of the school’s SAE Baja team, as well as being an active member of their chapter of the Society of Automotive Engineers (SAE). After graduation, her plan is to continue her studies at Pittsburg State University and pursue a Masters in Workforce Learning. She aspires to teach workers new skills to help improve their job performance, allowing them to be more confident in their abilities and making them look forward to going to work every day.

                                          Insider Enroll 1Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Phone 716-320-1567  Email

                                          This episode is brought to you by Federal-Episode Logo Sponsored By v1Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          Meet Haley Huddleston, Hallee Murphy, and RandiJo Blackman. (above). They are seniors at Pittsburg State University in Pittsburg, Kansas. They are smart, confident and ready to graduate and join the automotive industry (see their bios below).

                                          Understand why we need to get involved in automotive education.

                                          We talk all the time about industry technician shortages and needing to become engaged with our education system. This interview will help solidify why you need to get involved but even more, show you that these programs produce great talent.

                                          Familiar story lines.

                                          Hallee, RandiJo and Haley open up with great discussions on:

                                          • Millennials
                                          • Their favorite classes
                                          • What was their driving force to get into automotive
                                          • Ride sharing
                                          • Autonomous cars
                                          • Career opportunities
                                          • Why four-year college programs are the ticket
                                          • Their favorite classes.

                                          All of that and more packed into this episode available through the audio only podcast or our video round table ‘Face To Face’. If you want to keep up with education and millennials this is a perfect investment of your time.

                                          They let their heart and passion guide them.

                                          I’m very proud of Hallee, RandiJo and Haley for coming on the show and sharing their story on their path to the automotive technology program and how they look at their opportunities in the industry.

                                          What’s next.

                                          After graduation two have job offers and one is going on to grad school.

                                          hallee-murphy-1Hallee Murphy

                                          Hallee Murphy

                                          Hallee Murphy is an Automotive Mechanical Design major with a Manufacturing minor. Her interest in Automotive started when her father got Hallee involved with dirt track racing. She did some work with the cars and did some driving. Pittsburg state was an amazing opportunity for her and allowed exploration of all the options available to her in the automotive industry. She came into this program thinking that she would learn more about cars; and she did! Hallee has had the chance to intern with GM in the Flint and Detroit areas and Toyota in California. She is set to graduate in December and has accepted an offer from Toyota Motor Sales to start in their Automotive Technical Trainee program.

                                          Haley Huddleston

                                          haley-huddlestonHaley Huddleston

                                          Haley Huddleston is from Kansas City, Kansas. Her pre-college education was at Turner High School where she was in the color guard and in the high school’s auto tech program. Her auto tech teacher helped Haley find Pitt State; he went to Pitt State as well.

                                          Her grandfather was a big influence in her life. He was a mechanic for over forty years that inspired her interest to work in the automotive industry. He is retired now, but still hasn’t quit working on his cars. He is restoring three 1967 Impalas.

                                          This past summer Haley had an internship with Bridgestone. She has a full time opportunity with them after she graduates from college in May of 2017.

                                          randijo-blackman-001RandiJo Blackman

                                          RandiJo Blackman

                                          RandiJo Blackman is a senior at Pittsburg State University. She is studying Automotive Technology with a dual emphasis in Service Management, Marketing, Collision and Insurance. RandiJo is President of the school’s SAE Baja team, as well as being an active member of their chapter of the Society of Automotive Engineers (SAE). After graduation, her plan is to continue her studies at Pittsburg State University and pursue a Masters in Workforce Learning. She aspires to teach workers new skills to help improve their job performance, allowing them to be more confident in their abilities and making them look forward to going to work every day.

                                          Insider Enroll 1Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Phone 716-320-1567  Email

                                          This episode is brought to you by Federal-Episode Logo Sponsored By v1Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5974Fri, 02 Dec 2016 03:15:00 -040045:51falsefullAll women collegiate panel discusses their passion for automotive technology Hallee Murphy, Randijo Blackman and Haley Huddleston followed their dream and passion to go to college for automotive technology. They never looked back. With internships under their belt they are looking to careers and grad school.                                          RR 173: Nick Modesti from Modesti’s Car Care CenterRR 173: Nick Modesti from Modesti’s Car Care CenterNick Modesti’s start in the automotive industry was at an early age. When Nick’s parents, John and Collette started the business in 1972, he spent a lot time around the shop during summers and after school. He wasn’t fascinated by the cars, but by the parts that they were made from. He enjoyed taking things apart and still does. To this day, he often takes things apart just to see what’s inside and to see if he can fix it. His dad had the same curiosity.

                                          Started early.
                                          Nick can’t say that it was his goal to be in this industry, but as he got older and needed to start making some money it was a natural place to start. During his teen years he began helping around the shop.  His dad started showing Nick some repairs like rebuilding Honda carburetors. He worked part time at the shop in high school and college.

                                          Found his place.
                                          For Nick, college wasn’t his cup of tea. He started working in the shop more on a full-time basis in the late 80’s.  He found himself in the role keeping the parts department in order and helping clients too. Nick eventually groomed into the role of service manager, right around the time that he was to marry his high school sweetheart.

                                          Expansion.
                                          In the mid to late 90’s Nick and his Dad built a new 9,000 sq ft building right across the street from their old shop. They moved in during 1999 and has been there since.

                                          Trianing.
                                          Modesti hired a business coach in the early part of the millennium and has participated in training with Gary Gunn, Elite Worldwide, ESI with Maylan Newton and Cecil Bullard with the Worldpac Smart Groups.nick-modesti-2

                                          Family Generations.
                                          It is truly a family business with Nick’s wife Christie who oversees marketing. His oldest daughter, Melanie,  is working part time as an assistant, and Nick’s son Nicholas is a part time apprentice with the technicians.

                                          Involved.
                                          Nick is involved in the industry with the Automotive Service Councils of California (ASCCA). He is on the board of directors for our local chapter and recently was elected to serve on the board of directors for the state for ASCCA.

                                          Philantropy.
                                          His shop donates to Wounded Warriors as a way to thank and support our Veterans every year around Veterans Day . Modesti’s also donated office equipment to help the Los Angeles Rescue Mission where they feed and help the homeless to get them back on their feet.

                                          What to listen for:

                                          Nick shares his marketing efforts, his implementation of a DVI program, why having a business coach is one of his best decisions, how he bonuses his team for achieving training goals, and his peace of mind warranty program and much more.

                                          Modesti’s Strong Culture.
                                          It has always been Modesti’s goal to maintain 100% satisfaction with their clients. They teach their employees the value of doing business in a manner that will achieve satisfaction. The company’s policy is to never compromise integrity in parts or service or in any other way.

                                          Modesti says, “We firmly believe that honesty is the best policy, and there is never any excuse to run an auto repair business otherwise. Our goal is to create an atmosphere where clients feel welcome and where they are given the best service and repair possible. We are like Cheers, where everyone knows your name”.

                                          Video from Modesti’s Web Site:

                                          Link to Modesti’s Car Care Website

                                          Profile of Modesti’s Car Care

                                          Years in industry: 30
                                          Years in business: 42
                                          Number of technicians: 4
                                          Number of lifts: 8
                                          Number of bays: 4
                                          Open: Mon-Fri
                                          Industry involvement: ASCCA – ASA
                                          Special Accreditation's: AAA Approved Shop
                                          Trainer/Coach: Worldpac Smart Groups with Cecil Bullard
                                          Certifications: ASE C1 Service Adviser
                                          Philanthropy: Wounded Warriers

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Nick Modesti’s start in the automotive industry was at an early age. When Nick’s parents, John and Collette started the business in 1972, he spent a lot time around the shop during summers and after school. He wasn’t fascinated by the cars, but by the parts that they were made from. He enjoyed taking things apart and still does. To this day, he often takes things apart just to see what’s inside and to see if he can fix it. His dad had the same curiosity.

                                          Started early.
                                          Nick can’t say that it was his goal to be in this industry, but as he got older and needed to start making some money it was a natural place to start. During his teen years he began helping around the shop.  His dad started showing Nick some repairs like rebuilding Honda carburetors. He worked part time at the shop in high school and college.

                                          Found his place.
                                          For Nick, college wasn’t his cup of tea. He started working in the shop more on a full-time basis in the late 80’s.  He found himself in the role keeping the parts department in order and helping clients too. Nick eventually groomed into the role of service manager, right around the time that he was to marry his high school sweetheart.

                                          Expansion.
                                          In the mid to late 90’s Nick and his Dad built a new 9,000 sq ft building right across the street from their old shop. They moved in during 1999 and has been there since.

                                          Trianing.
                                          Modesti hired a business coach in the early part of the millennium and has participated in training with Gary Gunn, Elite Worldwide, ESI with Maylan Newton and Cecil Bullard with the Worldpac Smart Groups.nick-modesti-2

                                          Family Generations.
                                          It is truly a family business with Nick’s wife Christie who oversees marketing. His oldest daughter, Melanie,  is working part time as an assistant, and Nick’s son Nicholas is a part time apprentice with the technicians.

                                          Involved.
                                          Nick is involved in the industry with the Automotive Service Councils of California (ASCCA). He is on the board of directors for our local chapter and recently was elected to serve on the board of directors for the state for ASCCA.

                                          Philantropy.
                                          His shop donates to Wounded Warriors as a way to thank and support our Veterans every year around Veterans Day . Modesti’s also donated office equipment to help the Los Angeles Rescue Mission where they feed and help the homeless to get them back on their feet.

                                          What to listen for:

                                          Nick shares his marketing efforts, his implementation of a DVI program, why having a business coach is one of his best decisions, how he bonuses his team for achieving training goals, and his peace of mind warranty program and much more.

                                          Modesti’s Strong Culture.
                                          It has always been Modesti’s goal to maintain 100% satisfaction with their clients. They teach their employees the value of doing business in a manner that will achieve satisfaction. The company’s policy is to never compromise integrity in parts or service or in any other way.

                                          Modesti says, “We firmly believe that honesty is the best policy, and there is never any excuse to run an auto repair business otherwise. Our goal is to create an atmosphere where clients feel welcome and where they are given the best service and repair possible. We are like Cheers, where everyone knows your name”.

                                          Video from Modesti’s Web Site:

                                          Link to Modesti’s Car Care Website

                                          Profile of Modesti’s Car Care

                                          Years in industry: 30
                                          Years in business: 42
                                          Number of technicians: 4
                                          Number of lifts: 8
                                          Number of bays: 4
                                          Open: Mon-Fri
                                          Industry involvement: ASCCA – ASA
                                          Special Accreditation's: AAA Approved Shop
                                          Trainer/Coach: Worldpac Smart Groups with Cecil Bullard
                                          Certifications: ASE C1 Service Adviser
                                          Philanthropy: Wounded Warriers

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5944Tue, 29 Nov 2016 04:00:45 -040040:43falsefullA true family culture ingrained with their customers.<br /> <br /> Nick Modesti from Modesti’s Car Care Center in Culver City, CA is second generation nurturer. Nick has carried the tradition of his dad and mom to their team members and customers. Everyone feels the family culture which is never compromised.<br /> <br /> Interview covers their goal to maintain 100% satisfaction with our clients, implementation of a DVI program, why having a business coach is one of his best decisions, how he bonuses his team for achieving training goals, and their peace of mind warranty program among others.                                          RR 172: Giuliano Zuccato, Clay Sculptor – 1964 MustangRR 172: Giuliano Zuccato, Clay Sculptor – 1964 MustangFate. giuliano-zuccato-1 Shortly after leaving his country to seek a better future, he contracted a rare form of tuberculosis that put him in a full body cast for 18 months. As he lay imprisoned by his cast, able to only move his arms and almost bored to the point of insanity, he began to carve the shape of a human face on a bar of soap.giuliano-zuccato-2 His Craft. He then further developed his new-found talent by using clay as his medium. His work was brought to the attention of a local newspaper and, as a result, a patron/reader suggested that he look at car design as a way to make a living. The Story. Giuliano had the opportunity to work in the Ford Design Studio at the time the seeds of the iconic 1964 Mustang was to be born. Giuliano brought his gift as a clay sculptor to help shape the look of the original ‘pony car’. Giuliano brings you inside the design studio, his memories of Henry Ford II, Lee Iacocca, and other project leaders, designers and sketch artists. It was a team effort and you will get a sense of how it all came together. The Process. Listen to Giuliano speak to the talent of the sculptors as they took the engineering drawings and design sketches, created in two dimensions, and turned them into a three-dimensional model. He references:
                                          • The code name of the project.
                                          • Joe Oros: Chief Designer.
                                          • Gale Halderman (Theme Designer)
                                          • The car platform Ford used as the base for the 1964 Mustang.
                                          • How he got his job at the Ford Design Center.giuliano-zuccato-4
                                          • The use of hot clay in the process.
                                          • The GT40.
                                          • That he is a very musical person, enjoying opera in his own music room.
                                          • His idea of materializing concept vehicles by the use of computer data and liquid polymer and ultraviolet light, he named the idea ‘Liquid to Solid’.

                                          Motor Press Guild Best Audio 2017   ‘Where the spirit is young there is no calendar’ Giuliano Zuccato Tweet This   Sculpting & Music. Zuccato retired from the Ford Motor Co. in 1988 as a master sculptor after 31 years of service. In the following years, he owned and operated a successful automotive development giuliano-zicato-sketchbusiness. He now devotes a great deal of time to sculpting portraiture and his love for Opera. Future Plans. Giuliano also discusses his current plans to create a road rally on Route 66 and stopping at VA hospitals along the way sharing his story of ‘Overcoming Obstacles’. He also has a dream to recreate a clay model of the Mustang in a movie on his life. There is no slowing down this 84-year young automotive hero. Enjoy the story about one of America’s most iconic automobiles and one of the sculptors who helped it take shape.
                                          The sketch was given to Giuliano at a recent speech he made.
                                          Horse of Destiny Foundation

                                          RR 243: Giuliano Zuccato – Chrysler Crossfire & Horse of Destiny Foundatiom

                                          Tedx Talk Listen to the episode on the Chrysler Crossfire and the Horse of Destiny Foundation Insider Enroll 1 Be socially involved and in touch with the show: Facebook  Twitter  Linked In  Phone 716-320-1567  Email This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com]]>                                          Fate. giuliano-zuccato-1 Shortly after leaving his country to seek a better future, he contracted a rare form of tuberculosis that put him in a full body cast for 18 months. As he lay imprisoned by his cast, able to only move his arms and almost bored to the point of insanity, he began to carve the shape of a human face on a bar of soap.giuliano-zuccato-2 His Craft. He then further developed his new-found talent by using clay as his medium. His work was brought to the attention of a local newspaper and, as a result, a patron/reader suggested that he look at car design as a way to make a living. The Story. Giuliano had the opportunity to work in the Ford Design Studio at the time the seeds of the iconic 1964 Mustang was to be born. Giuliano brought his gift as a clay sculptor to help shape the look of the original ‘pony car’. Giuliano brings you inside the design studio, his memories of Henry Ford II, Lee Iacocca, and other project leaders, designers and sketch artists. It was a team effort and you will get a sense of how it all came together. The Process. Listen to Giuliano speak to the talent of the sculptors as they took the engineering drawings and design sketches, created in two dimensions, and turned them into a three-dimensional model. He references:
                                          • The code name of the project.
                                          • Joe Oros: Chief Designer.
                                          • Gale Halderman (Theme Designer)
                                          • The car platform Ford used as the base for the 1964 Mustang.
                                          • How he got his job at the Ford Design Center.giuliano-zuccato-4
                                          • The use of hot clay in the process.
                                          • The GT40.
                                          • That he is a very musical person, enjoying opera in his own music room.
                                          • His idea of materializing concept vehicles by the use of computer data and liquid polymer and ultraviolet light, he named the idea ‘Liquid to Solid’.

                                          Motor Press Guild Best Audio 2017   ‘Where the spirit is young there is no calendar’ Giuliano Zuccato Tweet This   Sculpting & Music. Zuccato retired from the Ford Motor Co. in 1988 as a master sculptor after 31 years of service. In the following years, he owned and operated a successful automotive development giuliano-zicato-sketchbusiness. He now devotes a great deal of time to sculpting portraiture and his love for Opera. Future Plans. Giuliano also discusses his current plans to create a road rally on Route 66 and stopping at VA hospitals along the way sharing his story of ‘Overcoming Obstacles’. He also has a dream to recreate a clay model of the Mustang in a movie on his life. There is no slowing down this 84-year young automotive hero. Enjoy the story about one of America’s most iconic automobiles and one of the sculptors who helped it take shape.
                                          The sketch was given to Giuliano at a recent speech he made.
                                          Horse of Destiny Foundation

                                          RR 243: Giuliano Zuccato – Chrysler Crossfire & Horse of Destiny Foundatiom

                                          Tedx Talk Listen to the episode on the Chrysler Crossfire and the Horse of Destiny Foundation Insider Enroll 1 Be socially involved and in touch with the show: Facebook  Twitter  Linked In  Phone 716-320-1567  Email This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com]]>                                          https://remarkableresults.biz/?p=5864Thu, 24 Nov 2016 04:00:00 -040001:08:01falsefull172172Sculptor Giuliano Zuccato shares his story inside the Ford Design studio as a member of the team that created the 1964 Ford Mustang. Giuliano Zuccato, one of the original clay sculptors who worked in the Ford Design Studio on the 1964 Mustang, tells an inspiring story of an immigrant who discovered his passion for sculpting as a result of a life threatening illness.                                          RR 171: Robert Noriega from Autoworks TampaRR 171: Robert Noriega from Autoworks TampaBob Noriega, a young business professional in Tampa, FL is the founder of  Autoworks of Tampa, an independent automotive service center.

                                          Interesting Start.
                                          Bob started his business in 2009, working out of his mother’s garage to put himself through college. Originally, he only worked on friend’s cars, but word began to spread. Soon, he was the neighborhood mechanic! In 2011, he expanded his business to a successful, 4 bay shop in the Seminole Heights area of Tampa.

                                          The Numbers.
                                          Bob’s business growth is directly attributed to managing his numbers along with his passion and focus on a ‘complete’ customer experience. He measures every aspect of the business such as parts/labor margins, technician productivity, marketing, and sales cost. This allows him to properly manage the business from a financial prospective.

                                          Bob was featured in a Ratchet and Wrench article in October 2016 on raising prices.

                                          Growth.
                                          He has doubled the gross revenue of the business and gained a near 20% profitability. Bob has a strong handle on his processes and systems and will be automating his business so that he can expand and repeat the process.

                                          Here is a customer review, pulled off the web, to best explain the results of his customer comittment:

                                          Bob Noriega and Autoworks of Tampa are infused with old-school customer service… the kind where the business owner not only knows your name, is conscientious and extremely professional, but he also goes way above and beyond to send a thank-you note and even a small gift! Who does that? It’s a spectacular gesture of charm and class. I drove 45 minutes to have Bob fix my brakes, and I appreciate the loaner car, the follow-through, and his overall kindness.

                                          Cerveza.
                                          This episode not only spends quality time on Bob’s business and view of the industry; we talk about Beer. Yes, he is a beer connoisseur and he shares his passion to taste limited run private brews.

                                          Many insights shared:

                                          • SEO, Training
                                          • Un-equaled customer service
                                          • Customer follow-up calls
                                          • ASE
                                          • Finding new customers
                                          • How he went from pizza delivery man to shop owner.

                                          Company Overview:

                                          Years in industry: 7
                                          Years in business ownership: 7
                                          Number of technicians: 2
                                          Number of lifts and bays: 4
                                          Other team members: 2 Techs and a SA
                                          Open: Mon – Fri
                                          Annual estimated volume: $720K
                                          Focus: Business growth by managing the numbers
                                          ASE: ASE Cert P2 C1
                                          Supplier Marketing: Bosch Service – Tech-Net
                                          Trainer/Coach: Institute for Automotive Business Excellence

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Bob Noriega, a young business professional in Tampa, FL is the founder of  Autoworks of Tampa, an independent automotive service center.

                                          Interesting Start.
                                          Bob started his business in 2009, working out of his mother’s garage to put himself through college. Originally, he only worked on friend’s cars, but word began to spread. Soon, he was the neighborhood mechanic! In 2011, he expanded his business to a successful, 4 bay shop in the Seminole Heights area of Tampa.

                                          The Numbers.
                                          Bob’s business growth is directly attributed to managing his numbers along with his passion and focus on a ‘complete’ customer experience. He measures every aspect of the business such as parts/labor margins, technician productivity, marketing, and sales cost. This allows him to properly manage the business from a financial prospective.

                                          Bob was featured in a Ratchet and Wrench article in October 2016 on raising prices.

                                          Growth.
                                          He has doubled the gross revenue of the business and gained a near 20% profitability. Bob has a strong handle on his processes and systems and will be automating his business so that he can expand and repeat the process.

                                          Here is a customer review, pulled off the web, to best explain the results of his customer comittment:

                                          Bob Noriega and Autoworks of Tampa are infused with old-school customer service… the kind where the business owner not only knows your name, is conscientious and extremely professional, but he also goes way above and beyond to send a thank-you note and even a small gift! Who does that? It’s a spectacular gesture of charm and class. I drove 45 minutes to have Bob fix my brakes, and I appreciate the loaner car, the follow-through, and his overall kindness.

                                          Cerveza.
                                          This episode not only spends quality time on Bob’s business and view of the industry; we talk about Beer. Yes, he is a beer connoisseur and he shares his passion to taste limited run private brews.

                                          Many insights shared:

                                          • SEO, Training
                                          • Un-equaled customer service
                                          • Customer follow-up calls
                                          • ASE
                                          • Finding new customers
                                          • How he went from pizza delivery man to shop owner.

                                          Company Overview:

                                          Years in industry: 7
                                          Years in business ownership: 7
                                          Number of technicians: 2
                                          Number of lifts and bays: 4
                                          Other team members: 2 Techs and a SA
                                          Open: Mon – Fri
                                          Annual estimated volume: $720K
                                          Focus: Business growth by managing the numbers
                                          ASE: ASE Cert P2 C1
                                          Supplier Marketing: Bosch Service – Tech-Net
                                          Trainer/Coach: Institute for Automotive Business Excellence

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5851Tue, 22 Nov 2016 04:00:43 -040047:18falsefullHumble beginnings: Started fixing cars in his mother’s garage to pay for college.<br /> <br /> Bob Noriega from Autoworks of Tampa, FL has been in business only 7 years but has a winning formula of processes and systems that will allow him to duplicate and grow.<br /> <br /> He credits his hard work, personal drive and business coach for setting a strong level of accountability. Bob’s business growth is directly attributed to managing his numbers and his passion on a 'complete' customer experience.                                          RR 170: Jude Larson, JML Real SolutionsRR 170: Jude Larson, JML Real SolutionsJude Larson is the president, owner and lead consultant for JML Real Solutions. He is a frequent speaker and trainer at industry events. Jude has vast business experience including being a highly successful service advisor, the owner and operator of a hybrid on-line and print marketing company, a top performer in the financial industry, and had a record setting career in retail management.

                                          Jude uses his rich experience and business success as he consults, trains and coaches results focused solutions with clients.

                                          Jude and I discuss hot topics that are on everyone’s mind today.  Among them:

                                          • Becoming a legendary or sought after employer in your town where top technicians want to come to work.
                                          • How building a hiring system improves the quality of your hires.
                                          • Company Culture is precious; Build it and Protect it he explains.
                                          • An important KPI that indicates if you are servicing your customers well.
                                          • Where the future of training is heading.
                                          • Why it is so important to look at your business form a 30,000-foot view.

                                          I asked Jude about top books he recommends. He shared the books that he often uses when working with his clients:

                                          • The Compassionate Samurai – Brian Klemmer
                                          • 80/20 Sales and Marketing – Perry Marshall
                                          • Work the System – Sam Carpenter
                                          • Getting Things Done – David Allen
                                          • Leadership and Self Deception – The Arbinger Institute
                                          • The Flip Side – Flip Flippen
                                          • 7 Men – Eric Metaxas
                                          • Start With Why – Simon Sinek
                                          • The Power of Vulnerability – Brene Brown
                                          • Emotional Intellegence 2.0 – Travis Bradberry
                                          • EntreLeadership – Dave Ramsey
                                          • The Emyth Revisited – Michael Gerber
                                          • Extreme Ownership – Jocko Willink & Leif Babin

                                          Jude is quick to point out with this disclaimer … If a person reads these books in 12 months and implements/applies even 10% of the principals taught, they will not be the same person a year from now. These represent an opportunity for more growth than an average human can take on in a year… He says ‘Go big or go home, right?!’

                                          In November 2016, Jude was a featured presenter at AAPEX 2016. His training covered:

                                          • Finding top performer employees.
                                          • Identifying them from the rest of the crowd.
                                          • Keeping them in your business long term.
                                          • Building a comprehensive hiring system.
                                          • How to eliminate time wasted when hiring.

                                          Link to JML Real Solutions

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Jude Larson is the president, owner and lead consultant for JML Real Solutions. He is a frequent speaker and trainer at industry events. Jude has vast business experience including being a highly successful service advisor, the owner and operator of a hybrid on-line and print marketing company, a top performer in the financial industry, and had a record setting career in retail management.

                                          Jude uses his rich experience and business success as he consults, trains and coaches results focused solutions with clients.

                                          Jude and I discuss hot topics that are on everyone’s mind today.  Among them:

                                          • Becoming a legendary or sought after employer in your town where top technicians want to come to work.
                                          • How building a hiring system improves the quality of your hires.
                                          • Company Culture is precious; Build it and Protect it he explains.
                                          • An important KPI that indicates if you are servicing your customers well.
                                          • Where the future of training is heading.
                                          • Why it is so important to look at your business form a 30,000-foot view.

                                          I asked Jude about top books he recommends. He shared the books that he often uses when working with his clients:

                                          • The Compassionate Samurai – Brian Klemmer
                                          • 80/20 Sales and Marketing – Perry Marshall
                                          • Work the System – Sam Carpenter
                                          • Getting Things Done – David Allen
                                          • Leadership and Self Deception – The Arbinger Institute
                                          • The Flip Side – Flip Flippen
                                          • 7 Men – Eric Metaxas
                                          • Start With Why – Simon Sinek
                                          • The Power of Vulnerability – Brene Brown
                                          • Emotional Intellegence 2.0 – Travis Bradberry
                                          • EntreLeadership – Dave Ramsey
                                          • The Emyth Revisited – Michael Gerber
                                          • Extreme Ownership – Jocko Willink & Leif Babin

                                          Jude is quick to point out with this disclaimer … If a person reads these books in 12 months and implements/applies even 10% of the principals taught, they will not be the same person a year from now. These represent an opportunity for more growth than an average human can take on in a year… He says ‘Go big or go home, right?!’

                                          In November 2016, Jude was a featured presenter at AAPEX 2016. His training covered:

                                          • Finding top performer employees.
                                          • Identifying them from the rest of the crowd.
                                          • Keeping them in your business long term.
                                          • Building a comprehensive hiring system.
                                          • How to eliminate time wasted when hiring.

                                          Link to JML Real Solutions

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5837Fri, 18 Nov 2016 04:00:06 -040038:56falsefullHow to become a sought-after business, that everyone wants to work for.<br /> <br /> Jude Larson the president, owner and lead consultant for JML Real Solutions uses his rich experience and business success as he works with service professionals to re-engineer their businesses.<br /> <br /> Jude shares ideas on how to become a legendary or sought-after business where top performers want to work and why company culture is precious and you need to build it and protect it. Jude also asks every client to review their business from a 30,000-foot view to gain a perspective and build the right priorities for their business.                                          RR 169: Seth Thorson from Eurotech Auto RepairRR 169: Seth Thorson from Eurotech Auto RepairSeth Thorson has specialized in the service of European automobiles since 1999, first in Michigan and now at his current location in New Brighton, MN.

                                          Education.
                                          Seth was educated at a UTI in Chicago where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan.  From there he moved to an independent shop in Waterford Michigan and learned VW Audi.  Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up.

                                          Seth believes in specialization.
                                          Eurotech (the existing shop Seth now owns) specializes in BMW, Mercedes and Audi cars.  He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians are able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models.seth-throson-eurotech-new-brighton-mn-out-rr

                                          Training Company.
                                          Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics.  He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program.

                                          Involved.
                                          Thorson belongs to AASP in MN, BIMRS as well as NASTEF.  He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners has helped grow his business.

                                          When he is not working, you will often find him hunting with his dog or on a snowmobile race track.

                                          Powerful points discussed in this interview:

                                          • Warranty and why he self-insures.
                                          • The minimum hours, he feels, techs need to log in training.
                                          • He prefers to train his A techs and that has been his method of late.
                                          • Seth shares what the shop of the future is going to look like and he explains how he will grow his business.
                                          • Hear about a parts consignment beta test program he is participating in with BMW.
                                          • He also has a secret on how he accomplishes everything on his plate

                                          In his spare time Seth enjoys snowmobile racing, American history and playing various sports.

                                          Eurotech Auto Repair Website

                                          Green Garage Website

                                          LMV Bavarian BMW Support/Training Website

                                          Years in industry: 15
                                          Years in business ownership: 6
                                          Locations: 2
                                          Number of technicians: 6
                                          Number of Lifts: 10
                                          Number of Bays: 10
                                          Days Open: Mon-Fri
                                          Annual estimated volume (All Businesses): $2.5MM
                                          Aftermarket Associations: AASP – ASA
                                          ASE: Master plus L1
                                          ASE Blue Seal Certified: Yes
                                          Trainer/Coach: Cecil Bullard
                                          Community & Philanthropy: Rotary – YMCA Partners – Simpson Homeless Shelfter
                                          Supplier Advisory Council: CRP

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus.Episode Logo Sponsored By v1 With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Seth Thorson has specialized in the service of European automobiles since 1999, first in Michigan and now at his current location in New Brighton, MN.

                                          Education.
                                          Seth was educated at a UTI in Chicago where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan.  From there he moved to an independent shop in Waterford Michigan and learned VW Audi.  Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up.

                                          Seth believes in specialization.
                                          Eurotech (the existing shop Seth now owns) specializes in BMW, Mercedes and Audi cars.  He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians are able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models.seth-throson-eurotech-new-brighton-mn-out-rr

                                          Training Company.
                                          Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics.  He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program.

                                          Involved.
                                          Thorson belongs to AASP in MN, BIMRS as well as NASTEF.  He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners has helped grow his business.

                                          When he is not working, you will often find him hunting with his dog or on a snowmobile race track.

                                          Powerful points discussed in this interview:

                                          • Warranty and why he self-insures.
                                          • The minimum hours, he feels, techs need to log in training.
                                          • He prefers to train his A techs and that has been his method of late.
                                          • Seth shares what the shop of the future is going to look like and he explains how he will grow his business.
                                          • Hear about a parts consignment beta test program he is participating in with BMW.
                                          • He also has a secret on how he accomplishes everything on his plate

                                          In his spare time Seth enjoys snowmobile racing, American history and playing various sports.

                                          Eurotech Auto Repair Website

                                          Green Garage Website

                                          LMV Bavarian BMW Support/Training Website

                                          Years in industry: 15
                                          Years in business ownership: 6
                                          Locations: 2
                                          Number of technicians: 6
                                          Number of Lifts: 10
                                          Number of Bays: 10
                                          Days Open: Mon-Fri
                                          Annual estimated volume (All Businesses): $2.5MM
                                          Aftermarket Associations: AASP – ASA
                                          ASE: Master plus L1
                                          ASE Blue Seal Certified: Yes
                                          Trainer/Coach: Cecil Bullard
                                          Community & Philanthropy: Rotary – YMCA Partners – Simpson Homeless Shelfter
                                          Supplier Advisory Council: CRP

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus.Episode Logo Sponsored By v1 With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5822Tue, 15 Nov 2016 04:00:24 -040035:44falsefullEuro specialist shop owner is also a BMW trainer and embraces technician networking.<br /> <br /> Scott Thorson has specialized in the service of European automobiles since 1999. A BMW Trained technician also owns a nationwide BMW tech Support service (LMV Bavarian) that people all over the world use for BMW technical advice. <br /> <br /> A national BMW trainer embraces new technology and understands that there is always someone willing to work harder to take everything away.                                          RR 168: Bob Heipp – Mobile DiagnosticianRR 168: Bob Heipp – Mobile DiagnosticianBob Heipp works for Mobile Auto Solutions, LLC as Lead Tech and Technician Manager. Along with owner Kevin DiVito and five other very talented technicians, they perform mobile diagnostics and programming for 900 plus shops in the Chicago metropolitan area and northwest Indiana.

                                          His Start.
                                          Starting in high school working at the local gas station pumping gas and changing oil, Bob began his career moving towards the management side of the automotive business.  After getting married he had the opportunity to be self-employed.  Having a business partner and a start-up business trying to support two families, Bob and his wife felt it best to leave the business after a year and a half.  He then advanced from job to job every two years learning and growing.

                                          Life-long Learner.
                                          Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives of diagnostic testing.  This spurred a quest for learning.  It also inspired his push to purchase “shop” equipment to solidify his career as a diagnostician.

                                          Networking.
                                          Bob believes his desire to learn is what opened doors to meeting technicians around the world.  With the desire to help others, so they could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  These experiences provided him the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee.

                                          Re-charging.
                                          During his off time, Bob is involved with local politics as a Precinct Committeeman.  He enjoys camping and shooting sports, as well as travelling to dog shows to support his wife with her hobby.

                                          Dave mentions the ‘Dave Decoursey Scholarship Link’ in the episode.  Dave Decourcey Go Fund Me Link as mentioned in the episode   Do what you can.


                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts aEpisode Logo Sponsored By v1nd Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Bob Heipp works for Mobile Auto Solutions, LLC as Lead Tech and Technician Manager. Along with owner Kevin DiVito and five other very talented technicians, they perform mobile diagnostics and programming for 900 plus shops in the Chicago metropolitan area and northwest Indiana.

                                          His Start.
                                          Starting in high school working at the local gas station pumping gas and changing oil, Bob began his career moving towards the management side of the automotive business.  After getting married he had the opportunity to be self-employed.  Having a business partner and a start-up business trying to support two families, Bob and his wife felt it best to leave the business after a year and a half.  He then advanced from job to job every two years learning and growing.

                                          Life-long Learner.
                                          Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives of diagnostic testing.  This spurred a quest for learning.  It also inspired his push to purchase “shop” equipment to solidify his career as a diagnostician.

                                          Networking.
                                          Bob believes his desire to learn is what opened doors to meeting technicians around the world.  With the desire to help others, so they could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  These experiences provided him the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee.

                                          Re-charging.
                                          During his off time, Bob is involved with local politics as a Precinct Committeeman.  He enjoys camping and shooting sports, as well as travelling to dog shows to support his wife with her hobby.

                                          Dave mentions the ‘Dave Decoursey Scholarship Link’ in the episode.  Dave Decourcey Go Fund Me Link as mentioned in the episode   Do what you can.


                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts aEpisode Logo Sponsored By v1nd Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=5808Fri, 11 Nov 2016 04:00:06 -040041:48falsefullAutomotive technician finds his move to mobile diagnostician the perfect fit.<br /> <br /> Bob Heipp lead tech and Technician Manager for Mobile Auto Solutions, LLC in Chicago evolved throughout his career as learning became his passion and smart career path.<br /> <br /> Bob believes his desire to learn is what opened doors to meeting technicians around the world. He considers                                          RR 167: Eric Svedberg from Automotive SpecialistsRR 167: Eric Svedberg from Automotive SpecialistsEric Svedberg was born and raised in Virginia Beach, VA.  In fact, he grew up just a few short blocks from what would eventually become his current business.

                                          Where it all started.
                                          Back in 1988 it was an Amoco Service Station.  Applying for a job there was a no brainer; it was close enough to ride his bike to work and they would pay him to work around cars; decision made.  He was hired as a full service & lot attendant, who also changed oil, fixed tires, and cleaned the bathrooms.  It wasn’t glamorous, but it sure made an important difference in his life.

                                          Big step for a 22 year old.
                                          After finishing high school Eric attended college part-time and began to work full time as an automotive technician and Virginia State Inspector. Fast-forward six years; the owner was ready to retire and sell the business.  Eric was only 22 years old and ready to seize the opportunity of a lifetime.  He purchased the business and consequently made history by becoming the youngest Amoco dealer in the United States.

                                          Auto repair won out.
                                          As the margins shrunk he began maneuvering to exit the gasoline business and focus on automotive repair.  He decided to specialize in Domestic and Asian vehicles which would allow the business to have the best tooling, factory scanners and top-notch training.  About 8 years later the land lease was up and he renegotiated it.  Amoco gasoline was out, and Automotive Specialists was born.

                                          Differentiation.
                                          What continues to set, Automotive Specialists apart from the others in the market is their customer-centered culture, concentration on quality and extended warranty.  Automotive Specialists routinely repair items on vehicles that are usually left to the dealer and often those that the dealer couldn’t fix themselves.  This foundation proved to Eric to be a very successful business model.

                                          It is all about the efficiency.
                                          Automotive Specialists has three service bays, three lifts of which one is an alignment scissor lift, three full time technicians and one service adviser. Eric is looking to expand his staff to include two additional support people in the very near future.  The company has successfully grown each year while still holding margins and the bottom line.

                                          The key is the concentration on consistent high efficiency performance.  As a result, Eric is able to offer his staff great pay, benefits, and a 5 day work week.  In an industry where a 6 or 7 day work week is the norm, Eric and his team work hard to keep the five day schedule profitable. Eric sets family time as a priority because he believes time is important to a healthy individual, family, business, and community.

                                          Philanthropy.
                                          Eric involves his business to be an integral part of the community.  Within a three mile radius, he wants every church, school, boy scout troop, etc. to know they can stop by and he will gladly support any and all functions and fund raisers they have.  Eric uses coupons from his website that donates money to the local children’s hospital just by mentioning the ad or referring a friend.  The donation goes in under that customer’s name and the hospital sends them a thank you card.  This has been a win-win for both our children’s hospital as well as our customer.  Secondly, Eric has recently teamed up with Family Service Day and looks forward to partnering with them in 2017.

                                          We talk:

                                          Digital Vehicle Inspections

                                          Transaction history integration in his DVI

                                          Vision High Tech Training and Expo

                                          The power of his efficiency

                                          Where he spends his marketing budget

                                          The technician shortage

                                          ASE certification incentives

                                          What he does to recharge

                                          Shop Stats:

                                          Years in industry: 28
                                          Years in business ownership: 22
                                          Number of technicians: 3
                                          Number of lifts and bays: 3
                                          Other team members: Service Advisor
                                          Annual estimated volume: $1.05MM
                                          Specializes: Domestic and Asian
                                          Industry involvement: iATN – ASA
                                          Trainer/Coach: Jerremy O'Neal Advisorfix
                                          Certifications: ASE Master Tech
                                          Philanthropy: Local Childrens Hospical – Family Service Day
                                          Supplier Marketing Program: ACDelco Professional Service Center

                                          Automotive Specialists Website

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Eric Svedberg was born and raised in Virginia Beach, VA.  In fact, he grew up just a few short blocks from what would eventually become his current business.

                                          Where it all started.
                                          Back in 1988 it was an Amoco Service Station.  Applying for a job there was a no brainer; it was close enough to ride his bike to work and they would pay him to work around cars; decision made.  He was hired as a full service & lot attendant, who also changed oil, fixed tires, and cleaned the bathrooms.  It wasn’t glamorous, but it sure made an important difference in his life.

                                          Big step for a 22 year old.
                                          After finishing high school Eric attended college part-time and began to work full time as an automotive technician and Virginia State Inspector. Fast-forward six years; the owner was ready to retire and sell the business.  Eric was only 22 years old and ready to seize the opportunity of a lifetime.  He purchased the business and consequently made history by becoming the youngest Amoco dealer in the United States.

                                          Auto repair won out.
                                          As the margins shrunk he began maneuvering to exit the gasoline business and focus on automotive repair.  He decided to specialize in Domestic and Asian vehicles which would allow the business to have the best tooling, factory scanners and top-notch training.  About 8 years later the land lease was up and he renegotiated it.  Amoco gasoline was out, and Automotive Specialists was born.

                                          Differentiation.
                                          What continues to set, Automotive Specialists apart from the others in the market is their customer-centered culture, concentration on quality and extended warranty.  Automotive Specialists routinely repair items on vehicles that are usually left to the dealer and often those that the dealer couldn’t fix themselves.  This foundation proved to Eric to be a very successful business model.

                                          It is all about the efficiency.
                                          Automotive Specialists has three service bays, three lifts of which one is an alignment scissor lift, three full time technicians and one service adviser. Eric is looking to expand his staff to include two additional support people in the very near future.  The company has successfully grown each year while still holding margins and the bottom line.

                                          The key is the concentration on consistent high efficiency performance.  As a result, Eric is able to offer his staff great pay, benefits, and a 5 day work week.  In an industry where a 6 or 7 day work week is the norm, Eric and his team work hard to keep the five day schedule profitable. Eric sets family time as a priority because he believes time is important to a healthy individual, family, business, and community.

                                          Philanthropy.
                                          Eric involves his business to be an integral part of the community.  Within a three mile radius, he wants every church, school, boy scout troop, etc. to know they can stop by and he will gladly support any and all functions and fund raisers they have.  Eric uses coupons from his website that donates money to the local children’s hospital just by mentioning the ad or referring a friend.  The donation goes in under that customer’s name and the hospital sends them a thank you card.  This has been a win-win for both our children’s hospital as well as our customer.  Secondly, Eric has recently teamed up with Family Service Day and looks forward to partnering with them in 2017.

                                          We talk:

                                          Digital Vehicle Inspections

                                          Transaction history integration in his DVI

                                          Vision High Tech Training and Expo

                                          The power of his efficiency

                                          Where he spends his marketing budget

                                          The technician shortage

                                          ASE certification incentives

                                          What he does to recharge

                                          Shop Stats:

                                          Years in industry: 28
                                          Years in business ownership: 22
                                          Number of technicians: 3
                                          Number of lifts and bays: 3
                                          Other team members: Service Advisor
                                          Annual estimated volume: $1.05MM
                                          Specializes: Domestic and Asian
                                          Industry involvement: iATN – ASA
                                          Trainer/Coach: Jerremy O'Neal Advisorfix
                                          Certifications: ASE Master Tech
                                          Philanthropy: Local Childrens Hospical – Family Service Day
                                          Supplier Marketing Program: ACDelco Professional Service Center

                                          Automotive Specialists Website

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5777Tue, 08 Nov 2016 04:00:15 -040044:30falsefullHow efficiency drives sales and profits for this three-bay service professional.<br /> <br /> Eric Svedberg started as an Amoco dealer at the age of 22. Now at 45 years old he has much to share as a young man with 23 years of hard knocks experience. He adopted the slogan ‘Dealer Alternative’ from the day he opened.                                          RR 166: Jim Cathcart from the Cathcart InstituteRR 166: Jim Cathcart from the Cathcart InstituteInternational best-selling author Jim Cathcart, CSP, CPAE, world renowned speaker and the president of the Cathcart Institute is one of the most award winning professional speakers in the world. He has authored 18 books including the bestsellers: The Acorn Principle, Relationship Selling, and The Self Motivation Handbook. Jim is an avid car and motorcycle enthusiast and a life member of The American Motorcyclist Association. His expertise is Motivation, in fact he’s known as “The Motivation Expert” for his 40+ years studying the business side of applied psychology.

                                          New Book.
                                          Jim Cathcart jim-cathcartself-motivation-handbookis also worldwide leader in relationship selling and personal and professional development. Jim’s recent book The Self-Motivation Handbook is fast climbing to the Amazon best sellers list. (see link below)

                                          Aftermarket Connection.
                                          Jim has a pretty good understanding of the aftermarket along with a world-class knowledge of how to motivate people from all walks of life. Jim is a regular contributing author to GEARS magazine and a Strategic advisor to the A.T.R.A. (Automatic Transmission Rebuilders Association). Jim and I have a very casual conversation laced with great stories that relates to his message of personal development and relationship selling. 100% of this interview is applicable to every aftermarket person and situation you may be trying to improve.

                                          Honors.
                                          Jim’s the past president of the National Speakers Association, and the recipient of that institutions highest honor- the Golden Gavel Award (he joins giants like Zig Ziglar, Earl Nightingale and Art Linkletter with that prestigious distinction). Jim has also been inducted into both the National Speakers and Sales and Marketing Hall of Fame and has presented over 3,000 professional speeches.

                                          TedX
                                          At last check, Jim’s Tedx talk, How to Believe in Yourself, had garnered over 800,000 views and climbing! (see link below)

                                          Here’s just a short list of the other speaker friends and authors who have endorsed Jim (in many cases they have booked Jim to speak at their own events): Brian Tracy, Jack Canfield, Tom Hopkins, Les Brown, Ken Blanchard, Nido Qubein, Spencer Johnson, Daniel Burrus, Norman Vincent Peale, Zig Ziglar, Stephen Covey, Og Mandino, Earl Nightingale, Charlie “Tremendous” Jones, Tony Alessandra, Gerhard Gschwandtner, Jeffrey Hayzlett, Randy Gage and Cavett Robert.

                                          Music CD.
                                          He runs the trails of the Santa Monica mountains in Southern California to stay in shape and is an accomplished musician, having just finished recording his first CD while on a speaking tour in China in the summer of 2016.

                                          The Original Relationship Selling Author.
                                          Jim wrote the original book on relationship selling back in the 80s with the most recent update in 2015.

                                          Among the powerful messages in this episode:

                                          • Learn about his life’s turning point when he heard a radio program from Earl Nightingale.
                                          • You’ll learn why your job is not just about fixing cars.
                                          • Customer relationships are an asset.
                                          • Cleaning up your image in the face of your customer removes customer tensions and builds trust.
                                          • Jim discusses the value of association membership and the reality that they are an intentionally chosen professional family, that behaves much like a normal family.
                                          • Biggest impact of the interview is that you change the direction of your life right now.

                                          The Guitar.
                                          And it gets better. Jim is a professional guitar player and he tells a great story on how he cut his first CD of songs this past June while on a speaking tour of China. He has no plans to cut a CD while on speaking tour. It is a great story and you just may hear some guitar licks.

                                          Stories Abound.
                                          As you would expect great stories laced throughout the interview about his job repossessing vehicles with GMAC, his work with the Jaycees, and his trip to the motorcycle shop.

                                          Resources:

                                          Link to Books mentioned in the podcast interviews.

                                          Links mentioned in the episode:

                                          Cathcart Insitute

                                          TedX Talk: How to Believe In Yourself

                                          The Self Motivation Handbook

                                          Guitar Music Live .com

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Episode Logo Sponsored By v1Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          International best-selling author Jim Cathcart, CSP, CPAE, world renowned speaker and the president of the Cathcart Institute is one of the most award winning professional speakers in the world. He has authored 18 books including the bestsellers: The Acorn Principle, Relationship Selling, and The Self Motivation Handbook. Jim is an avid car and motorcycle enthusiast and a life member of The American Motorcyclist Association. His expertise is Motivation, in fact he’s known as “The Motivation Expert” for his 40+ years studying the business side of applied psychology.

                                          New Book.
                                          Jim Cathcart jim-cathcartself-motivation-handbookis also worldwide leader in relationship selling and personal and professional development. Jim’s recent book The Self-Motivation Handbook is fast climbing to the Amazon best sellers list. (see link below)

                                          Aftermarket Connection.
                                          Jim has a pretty good understanding of the aftermarket along with a world-class knowledge of how to motivate people from all walks of life. Jim is a regular contributing author to GEARS magazine and a Strategic advisor to the A.T.R.A. (Automatic Transmission Rebuilders Association). Jim and I have a very casual conversation laced with great stories that relates to his message of personal development and relationship selling. 100% of this interview is applicable to every aftermarket person and situation you may be trying to improve.

                                          Honors.
                                          Jim’s the past president of the National Speakers Association, and the recipient of that institutions highest honor- the Golden Gavel Award (he joins giants like Zig Ziglar, Earl Nightingale and Art Linkletter with that prestigious distinction). Jim has also been inducted into both the National Speakers and Sales and Marketing Hall of Fame and has presented over 3,000 professional speeches.

                                          TedX
                                          At last check, Jim’s Tedx talk, How to Believe in Yourself, had garnered over 800,000 views and climbing! (see link below)

                                          Here’s just a short list of the other speaker friends and authors who have endorsed Jim (in many cases they have booked Jim to speak at their own events): Brian Tracy, Jack Canfield, Tom Hopkins, Les Brown, Ken Blanchard, Nido Qubein, Spencer Johnson, Daniel Burrus, Norman Vincent Peale, Zig Ziglar, Stephen Covey, Og Mandino, Earl Nightingale, Charlie “Tremendous” Jones, Tony Alessandra, Gerhard Gschwandtner, Jeffrey Hayzlett, Randy Gage and Cavett Robert.

                                          Music CD.
                                          He runs the trails of the Santa Monica mountains in Southern California to stay in shape and is an accomplished musician, having just finished recording his first CD while on a speaking tour in China in the summer of 2016.

                                          The Original Relationship Selling Author.
                                          Jim wrote the original book on relationship selling back in the 80s with the most recent update in 2015.

                                          Among the powerful messages in this episode:

                                          • Learn about his life’s turning point when he heard a radio program from Earl Nightingale.
                                          • You’ll learn why your job is not just about fixing cars.
                                          • Customer relationships are an asset.
                                          • Cleaning up your image in the face of your customer removes customer tensions and builds trust.
                                          • Jim discusses the value of association membership and the reality that they are an intentionally chosen professional family, that behaves much like a normal family.
                                          • Biggest impact of the interview is that you change the direction of your life right now.

                                          The Guitar.
                                          And it gets better. Jim is a professional guitar player and he tells a great story on how he cut his first CD of songs this past June while on a speaking tour of China. He has no plans to cut a CD while on speaking tour. It is a great story and you just may hear some guitar licks.

                                          Stories Abound.
                                          As you would expect great stories laced throughout the interview about his job repossessing vehicles with GMAC, his work with the Jaycees, and his trip to the motorcycle shop.

                                          Resources:

                                          Link to Books mentioned in the podcast interviews.

                                          Links mentioned in the episode:

                                          Cathcart Insitute

                                          TedX Talk: How to Believe In Yourself

                                          The Self Motivation Handbook

                                          Guitar Music Live .com

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Episode Logo Sponsored By v1Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5693Fri, 04 Nov 2016 03:00:32 -040055:05falsefullDid you know that your customer relationships are considered an asset?<br /> <br /> International best-selling author, world renowned speaker and president of the Cathcart Institute, Jim Cathcart is a worldwide leader in relationship selling and personal and professional development. He is one of the most award winning professional speakers in the world.                                          RR 165: Mark Goldsmith from Mark’s Independent ServiceRR 165: Mark Goldsmith from Mark’s Independent ServiceMark Goldsmith found his passion for cars in 1971 when his first job was with an independent shop. He took all of the ASE required tests and earned his Master Technician Certification.

                                          First Started as chief cook and bottle-washer. In 1988 Mark opened Mark’s Independent Service in Chatsworth, CA. He aspired to be the best owner/technician he could be and constantly pushed himselff to further his knowledge and understanding of the automotive industry.

                                          Specialist. Mark’s Independent Service works exclusively on Volvo, Lexus and Toyota vehicles. Mark and his team have always focused on fair values that put the customer first. He’s worked hard to create the type of auto repair company that has built trust with his customers and like to be known as a dealership alternative!

                                          Associations. He joined ASCCA and quickly became a Chapter Representative and shortly after that he became Chapter Vice President. This opportunity grew his knowledge while surrounded by other shop owners and taking in their perspectives. Mark credits special books that have changed him and increased his business and leadership acumen. Books like ‘Extreme Ownership’ and ‘E-Myth’ are two important book that have made a difference for Mark.

                                          The proof is when Mark’s customers tell him that they are more convenient and affordable than the local dealers.

                                          Special insights into this episode:

                                          • Mark recently hired a female millennial service writer. He says it made a big difference in his company and she and his wife recently fired Mark from the counter. Listen to him tell the story.
                                          • How his friend Mitch Schneider helped convince him to make a tough decision on an employee who was no longer a cultural fit in his company.
                                          • He believes every service professional entrepreneur needs a business coach.
                                          • He admits that he should have listened to his business coach much earlier and made changes in his company that were recommended sooner than later.
                                          • Mark discusses his succession plan that has him, after 3 years, in the shop only 2 days a week.
                                          • He integrated tablets in the bays two years ago and he tells you the status of that change.
                                          • He shares his positive customer service culture. They always do the extra’s.
                                          • Mark holds an ‘open concept’ meeting once a month with this team
                                          • He stopped micromanaging and let his people do what they were hired to do.
                                          • Mark tells the story of his wife Joann who quit her job to help him start the business.

                                          Community and family. Mark learned along the way that staying active in your community plays a major role in how you can bring new business in and maintain a much larger civic bond and a family atmosphere. Mark has two grandkids and stays active in local sports such as football and baseball, which keeps him face to face with new and recurring customers. Along with his wife Jo Ann they stay active with a local boot camp workout group for the past 10 years, along with being a mountain biker, road biker, and runner.

                                          Books mentioned

                                          • E-Myth Revisted by Michael Gerber
                                          • Extreme Ownership

                                          Mark’s Independent Service Website

                                          Mark’s Independent Overview

                                          Years in industry: 48
                                          Years in business ownership: 28
                                          Number of technicians: 2
                                          Number of lifts: 4
                                          Number of bays: 4
                                          Other team members: Service Advisor  Colleen Yarger
                                          Open: Mon-Fri
                                          Specialty: Volvo – Toyota – Lexus
                                          Industry involvement: ASCCA – ASA – ASE
                                          Supplier Marketing Group: Bosch Service
                                          Supplier Advisory Council: Bosch Service
                                          Trainer/Coach: ACT Group

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. WithEpisode Logo Sponsored By v1 brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Mark Goldsmith found his passion for cars in 1971 when his first job was with an independent shop. He took all of the ASE required tests and earned his Master Technician Certification.

                                          First Started as chief cook and bottle-washer. In 1988 Mark opened Mark’s Independent Service in Chatsworth, CA. He aspired to be the best owner/technician he could be and constantly pushed himselff to further his knowledge and understanding of the automotive industry.

                                          Specialist. Mark’s Independent Service works exclusively on Volvo, Lexus and Toyota vehicles. Mark and his team have always focused on fair values that put the customer first. He’s worked hard to create the type of auto repair company that has built trust with his customers and like to be known as a dealership alternative!

                                          Associations. He joined ASCCA and quickly became a Chapter Representative and shortly after that he became Chapter Vice President. This opportunity grew his knowledge while surrounded by other shop owners and taking in their perspectives. Mark credits special books that have changed him and increased his business and leadership acumen. Books like ‘Extreme Ownership’ and ‘E-Myth’ are two important book that have made a difference for Mark.

                                          The proof is when Mark’s customers tell him that they are more convenient and affordable than the local dealers.

                                          Special insights into this episode:

                                          • Mark recently hired a female millennial service writer. He says it made a big difference in his company and she and his wife recently fired Mark from the counter. Listen to him tell the story.
                                          • How his friend Mitch Schneider helped convince him to make a tough decision on an employee who was no longer a cultural fit in his company.
                                          • He believes every service professional entrepreneur needs a business coach.
                                          • He admits that he should have listened to his business coach much earlier and made changes in his company that were recommended sooner than later.
                                          • Mark discusses his succession plan that has him, after 3 years, in the shop only 2 days a week.
                                          • He integrated tablets in the bays two years ago and he tells you the status of that change.
                                          • He shares his positive customer service culture. They always do the extra’s.
                                          • Mark holds an ‘open concept’ meeting once a month with this team
                                          • He stopped micromanaging and let his people do what they were hired to do.
                                          • Mark tells the story of his wife Joann who quit her job to help him start the business.

                                          Community and family. Mark learned along the way that staying active in your community plays a major role in how you can bring new business in and maintain a much larger civic bond and a family atmosphere. Mark has two grandkids and stays active in local sports such as football and baseball, which keeps him face to face with new and recurring customers. Along with his wife Jo Ann they stay active with a local boot camp workout group for the past 10 years, along with being a mountain biker, road biker, and runner.

                                          Books mentioned

                                          • E-Myth Revisted by Michael Gerber
                                          • Extreme Ownership

                                          Mark’s Independent Service Website

                                          Mark’s Independent Overview

                                          Years in industry: 48
                                          Years in business ownership: 28
                                          Number of technicians: 2
                                          Number of lifts: 4
                                          Number of bays: 4
                                          Other team members: Service Advisor  Colleen Yarger
                                          Open: Mon-Fri
                                          Specialty: Volvo – Toyota – Lexus
                                          Industry involvement: ASCCA – ASA – ASE
                                          Supplier Marketing Group: Bosch Service
                                          Supplier Advisory Council: Bosch Service
                                          Trainer/Coach: ACT Group

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. WithEpisode Logo Sponsored By v1 brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5664Tue, 01 Nov 2016 03:32:20 -040038:44falsefullHiring a millennial service writer had a positive influence on this service professional.<br /> <br /> In 1988 Mark Goldsmith opened Mark’s Independent Service in Chatsworth, CA. He aspired to be the best owner/technician he could be and constantly pushed himself to further his knowledge and understanding of the automotive industry.                                          RR 164: Scott Norman – Skills USA & Worldskills USARR 164: Scott Norman – Skills USA & Worldskills USAFor the last 10 years, Scott Norman, has been the Chairman of the National Automotive Service Technology (AST) committee for SkillsUSA. Scott is also the USA Technical Delegate for Worldskills.

                                          First a judge.
                                          In 1997, he judged his first SkillsUSA Automotive Service Technology National Competition and has since been involved in more than 25 national and international “Skills” competitions.

                                          Scott Norman and organizations like SkillsUSA and WorldSkills are working hard to engage young students and help promote career and technical education so we will have a future skilled workforce in automotive technology.

                                          Off to Worldskills.
                                          Scott was appointed by Skills USA to represent the US in World Skills in 2017.worldskills-usa-logo-300x264 It will be held in Abu Dhabi, UAE.

                                          Grassroots.
                                          Skills USA has thousands of competitors, where it all starts locally in high schools and colleges. It goes from local to regional and then to state. The state winners go to the nationals where thousands of participants and volunteers work toward finding a winner in each category.

                                          Medal competition.
                                          The caliber of technician skills are strong and as they reach this level their personal skills get sharp. Every competitor works toward the medal awards of Gold, Silver and Bronze.

                                          Sponsors. Support.
                                          Twenty industry corporations support the program with their time and money. They seek a partnership with this non-for-profit. Anyone wanting to get involved ,just email Scott Norman. See link below.

                                          Your help.
                                          WorldSkills Competitions are very competitive and the USA wins only a few medals in each competition. We field a small team from the US because financially we cannot field a large delegation. Additional funds would help our delegation depth and medal opportunities.

                                          The competition implies a desire to win and you can get involved at the grass roots level at your local automotive high school or college program.

                                          Skills USA Website

                                          World Skills Information

                                          Scott Norman Email

                                          Pittsburg State Automotive Technology

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. Episode Logo Sponsored By v1With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          For the last 10 years, Scott Norman, has been the Chairman of the National Automotive Service Technology (AST) committee for SkillsUSA. Scott is also the USA Technical Delegate for Worldskills.

                                          First a judge.
                                          In 1997, he judged his first SkillsUSA Automotive Service Technology National Competition and has since been involved in more than 25 national and international “Skills” competitions.

                                          Scott Norman and organizations like SkillsUSA and WorldSkills are working hard to engage young students and help promote career and technical education so we will have a future skilled workforce in automotive technology.

                                          Off to Worldskills.
                                          Scott was appointed by Skills USA to represent the US in World Skills in 2017.worldskills-usa-logo-300x264 It will be held in Abu Dhabi, UAE.

                                          Grassroots.
                                          Skills USA has thousands of competitors, where it all starts locally in high schools and colleges. It goes from local to regional and then to state. The state winners go to the nationals where thousands of participants and volunteers work toward finding a winner in each category.

                                          Medal competition.
                                          The caliber of technician skills are strong and as they reach this level their personal skills get sharp. Every competitor works toward the medal awards of Gold, Silver and Bronze.

                                          Sponsors. Support.
                                          Twenty industry corporations support the program with their time and money. They seek a partnership with this non-for-profit. Anyone wanting to get involved ,just email Scott Norman. See link below.

                                          Your help.
                                          WorldSkills Competitions are very competitive and the USA wins only a few medals in each competition. We field a small team from the US because financially we cannot field a large delegation. Additional funds would help our delegation depth and medal opportunities.

                                          The competition implies a desire to win and you can get involved at the grass roots level at your local automotive high school or college program.

                                          Skills USA Website

                                          World Skills Information

                                          Scott Norman Email

                                          Pittsburg State Automotive Technology

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. Episode Logo Sponsored By v1With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5655Fri, 28 Oct 2016 03:00:17 -040024:23falsefullWhere are the industries top young technician's going to come from?<br /> <br /> Skills USA and Worldskills brings to our industry an opportunity to showcase young talent in a competitive environment. Scott Norman, Chairman of the National Automotive Service Technology (AST) committee for SkillsUSA and the USA Technical Delegate for Worldskills gives you an insider’s overview of these two important competitions.                                          RR 163: Frank Scandura from Frank’s EuropeanRR 163: Frank Scandura from Frank’s EuropeanFrank Scandura from Frank’s European in Las Vegas, NV started working on cars as a teenager in upstate New York. He moved to Las Vegas in 1988 after a back injury prevented him from working on cars as a technician.

                                          His own shop.
                                          His first immersion in the business was pumping gas at 15 years old in Orange County New York. Once in Las Vegas, Frank was a service writer at a Mercedes dealer in Las Vegas. He opened Frank’s European Service in 2001 and grew to a 12,000-square foot, 10 bay shop in the northwest part of Las Vegas, not far from the famous Strip! He was known as ‘Frank from Mercedes’. He now has 15 team members and is a partner with his wife Deborah.

                                          Episode Highlights.
                                          Frank Scandura shares his business acumen and offers insights and trends on leadership. He shares:

                                          • The day his light bulb went on and he discovered a total appreciation for his team and customers.
                                          • Why putting people, customers and purpose first always produces strong profits.
                                          • How he transitioned from technician to business owner. It wasn’t easy for him. Lesson learned.
                                          • How he has improved at hiring better people and talks about his hiring practices.
                                          • And the value of processes, parts supplier relationships and what it takes to satisfy dissatisfied customers.
                                          • The value of digital vehicle inspections for shops today.franks-european-2

                                          AAPEX Panelist and business coach.
                                          Frank also discusses technician issues and the importance and value of a strong business culture. He talks about being a panelist at AAPEX 2015 and 2016 and the value he requires from his suppliers. He is a business coach for Elite Worldwide.

                                          Mission.
                                          Frank believes in having a strong mission statement. His is posted on a 3 X 5 poster in his waiting room.

                                          Our mission is to provide the best European automotive repair and service experience possible by serving our customers with unparalleled honesty, integrity, and quality.

                                          Training Center.
                                          Frank has equipped a 3,000 SQFT space in his building for use as a training center. AutoVitals is using his training center as a regional training facility. Frank is also a senior digital shop adviser and trainer for AutoVitals.

                                          Suppliers.
                                          He wants his parts suppliers to use his training facility, no charge, but not one of them has taken him up on his offer.

                                          Apprentice Program.
                                          He is going to implement an apprentice program to train his future technicians. Frank mentions the apprentice program from ASLA. The American Skilled Labor Association. It was formed by shop owner Mike Davidson. Hear the episode with Mike Davidson on ASLA here. Here is the link to the ASLA website.

                                          Authored his own book.
                                          Frank wrote a book How To Take Care Of Your Vehicle So It Will Take Care Of You. He gives it to his customers after he signs it. (He tells the story of how he came to write his book) Frank is also on the editorial advisory board for Import Car Magazine.

                                          Giving and paying it forward.
                                          Frank Scandura has contributed in many ways to the success of the aftermarket, speaking, appearing on many panels and seminars along with writing articles.

                                          Frank enjoys his grandchildren, quad riding and giving back to the community and industry. He supports several local charities, and serves on the advisory board of several local schools.

                                          Frank mentions these books in the interview:

                                          • E-Myth Revisited, Michael E. Gerber
                                          • Any book by John Maxwell
                                          • The Seven Habits of Highly Effective People by Stephen Covey
                                          • How to Win Friends and Influence People by Dale Carnegie

                                          Frank’s European webiste

                                          Franks European Overview

                                          Years in industry: 40
                                          Years in business ownership: 23
                                          Partner: Wife – Deborah Scandura
                                          Number of technicians: 5
                                          Number of lifts: 10
                                          Number of bays: 11
                                          Days open: Mon-Fri
                                          Annual estimated volume: $2.4MM
                                          Specialty: European – 75-80% Mercedes
                                          Industry involvement: ASA
                                          Special Accreditation's: ASE Master
                                          Business Coaching: A coach for Elite Worldwide
                                          Other affiliations: Trainer for Autovitals
                                          Supplier Marketing Program: Bosch Service Center
                                          Other: Editorial Advisory Board – Import Car Magazine

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Frank Scandura from Frank’s European in Las Vegas, NV started working on cars as a teenager in upstate New York. He moved to Las Vegas in 1988 after a back injury prevented him from working on cars as a technician.

                                          His own shop.
                                          His first immersion in the business was pumping gas at 15 years old in Orange County New York. Once in Las Vegas, Frank was a service writer at a Mercedes dealer in Las Vegas. He opened Frank’s European Service in 2001 and grew to a 12,000-square foot, 10 bay shop in the northwest part of Las Vegas, not far from the famous Strip! He was known as ‘Frank from Mercedes’. He now has 15 team members and is a partner with his wife Deborah.

                                          Episode Highlights.
                                          Frank Scandura shares his business acumen and offers insights and trends on leadership. He shares:

                                          • The day his light bulb went on and he discovered a total appreciation for his team and customers.
                                          • Why putting people, customers and purpose first always produces strong profits.
                                          • How he transitioned from technician to business owner. It wasn’t easy for him. Lesson learned.
                                          • How he has improved at hiring better people and talks about his hiring practices.
                                          • And the value of processes, parts supplier relationships and what it takes to satisfy dissatisfied customers.
                                          • The value of digital vehicle inspections for shops today.franks-european-2

                                          AAPEX Panelist and business coach.
                                          Frank also discusses technician issues and the importance and value of a strong business culture. He talks about being a panelist at AAPEX 2015 and 2016 and the value he requires from his suppliers. He is a business coach for Elite Worldwide.

                                          Mission.
                                          Frank believes in having a strong mission statement. His is posted on a 3 X 5 poster in his waiting room.

                                          Our mission is to provide the best European automotive repair and service experience possible by serving our customers with unparalleled honesty, integrity, and quality.

                                          Training Center.
                                          Frank has equipped a 3,000 SQFT space in his building for use as a training center. AutoVitals is using his training center as a regional training facility. Frank is also a senior digital shop adviser and trainer for AutoVitals.

                                          Suppliers.
                                          He wants his parts suppliers to use his training facility, no charge, but not one of them has taken him up on his offer.

                                          Apprentice Program.
                                          He is going to implement an apprentice program to train his future technicians. Frank mentions the apprentice program from ASLA. The American Skilled Labor Association. It was formed by shop owner Mike Davidson. Hear the episode with Mike Davidson on ASLA here. Here is the link to the ASLA website.

                                          Authored his own book.
                                          Frank wrote a book How To Take Care Of Your Vehicle So It Will Take Care Of You. He gives it to his customers after he signs it. (He tells the story of how he came to write his book) Frank is also on the editorial advisory board for Import Car Magazine.

                                          Giving and paying it forward.
                                          Frank Scandura has contributed in many ways to the success of the aftermarket, speaking, appearing on many panels and seminars along with writing articles.

                                          Frank enjoys his grandchildren, quad riding and giving back to the community and industry. He supports several local charities, and serves on the advisory board of several local schools.

                                          Frank mentions these books in the interview:

                                          • E-Myth Revisited, Michael E. Gerber
                                          • Any book by John Maxwell
                                          • The Seven Habits of Highly Effective People by Stephen Covey
                                          • How to Win Friends and Influence People by Dale Carnegie

                                          Frank’s European webiste

                                          Franks European Overview

                                          Years in industry: 40
                                          Years in business ownership: 23
                                          Partner: Wife – Deborah Scandura
                                          Number of technicians: 5
                                          Number of lifts: 10
                                          Number of bays: 11
                                          Days open: Mon-Fri
                                          Annual estimated volume: $2.4MM
                                          Specialty: European – 75-80% Mercedes
                                          Industry involvement: ASA
                                          Special Accreditation's: ASE Master
                                          Business Coaching: A coach for Elite Worldwide
                                          Other affiliations: Trainer for Autovitals
                                          Supplier Marketing Program: Bosch Service Center
                                          Other: Editorial Advisory Board – Import Car Magazine

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=5645Tue, 25 Oct 2016 03:00:25 -040052:35falsefullWhat happens when you put your people and customers first?<br /> <br /> Frank Scandura of Frank’s European in Las Vegas Nevada was fortunate to make the transition from technician to service writer to entrepreneur. Many service professionals never find the degree of success that Frank has achieved, without the transition from working in your business to working on it.                                          RR 162: Rodger Bland, GEARS Magazine EditorRR 162: Rodger Bland, GEARS Magazine EditorRodger Bland has worked in the automotive repair aftermarket for over 30 years and is currently the Managing Editor for GEARS Magazine, the official publication of the Automatic Transmission Rebuilders Association, A.T.R.A.

                                          What’s Working©
                                          A veteran of the transmission rebuild industry; Rodger began his career with GEARS Magazine in 1995 as the production manager. In 2001, he became the Magazine’s Managing Editor. In addition to his work
                                          with GEARS, Rodger co-founded and helped create ATRA’s What’s Working© management training program. Rodger continues to develop What’s Working  – A.T.R.A’s ongoing industry study and business management programs.

                                          The program integrates industry trends along with consumer focus groups and studies the practices of successful atrashop owners throughout the country.

                                          The results and outcomes from these studies, along with real world applications are the source of numerous articles, reports and presentations on “what’s working” when it comes to managing successful automotive repair shops today.

                                          Training.
                                          Each year, Rodger speaks to hundreds of business owners and entrepreneurs from different industries pertaining to business development strategies based on identifying simple traits and characteristics found in all successful companies.

                                          Successologist!
                                          In Rodgers own words, “I am a lifelong pursuer of my full potential. For the past twenty years I have dedicated a large part of my life energy towards the study of success. As a successologist (not a real word), I have learned that even the most successful among us seldom if ever realize their true, full potential in life. Instead, we all temporarily accept a level of underachievement for which we can justify and live with. Obviously some levels of underachievement are higher than others but very few if any (no one I have studied) ever reaches their full-potential. And thank God for that”!

                                          Rodger says.
                                          “Imagine a world without the constant pursuit of living life to its fullest – there would be no advancement, no purpose or meaning.

                                          I believe we truly are what we think about, and that all our limitations are self-imposed. The keys to our fulfillment lie in the information we gather and how we transfer that information into useful knowledge.

                                          Information without inspiration is a like a Ferrari without fuel. Nice to sit in and safe, but will take you nowhere.”

                                          Great Life.
                                          Rodger lives in Camarillo, CA with his wife Diane. They have three grown children and one grandchild.

                                          Why Listen?

                                          • Learn about the five key principles from his ‘what’s working’ studies. Attitude, Vision/Planning/Goal Setting, Processes and Systems, Hiring, People of Actions.
                                          • Rodger shares the principles of his newest seminar called ‘Successful Thinking: Awakening to Mindfulness’. The new seminar will be launched at Industry week in Las Vegas, 2016.
                                          • Rodger also shares that he will present this seminar at Automechanika in July 2017.
                                          • Rodger discusses your WHY and your purpose. We have two purposes and he explains.
                                          • Listen for a fun and yet powerful story on a lesson he learned when he was just starting out in the business.

                                          Rodger holds a bachelor of science degree in Business Management.

                                          Gears Magazine Web Site

                                          Automatic Transmission Rebuilders Association Website

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Rodger Bland has worked in the automotive repair aftermarket for over 30 years and is currently the Managing Editor for GEARS Magazine, the official publication of the Automatic Transmission Rebuilders Association, A.T.R.A.

                                          What’s Working©
                                          A veteran of the transmission rebuild industry; Rodger began his career with GEARS Magazine in 1995 as the production manager. In 2001, he became the Magazine’s Managing Editor. In addition to his work
                                          with GEARS, Rodger co-founded and helped create ATRA’s What’s Working© management training program. Rodger continues to develop What’s Working  – A.T.R.A’s ongoing industry study and business management programs.

                                          The program integrates industry trends along with consumer focus groups and studies the practices of successful atrashop owners throughout the country.

                                          The results and outcomes from these studies, along with real world applications are the source of numerous articles, reports and presentations on “what’s working” when it comes to managing successful automotive repair shops today.

                                          Training.
                                          Each year, Rodger speaks to hundreds of business owners and entrepreneurs from different industries pertaining to business development strategies based on identifying simple traits and characteristics found in all successful companies.

                                          Successologist!
                                          In Rodgers own words, “I am a lifelong pursuer of my full potential. For the past twenty years I have dedicated a large part of my life energy towards the study of success. As a successologist (not a real word), I have learned that even the most successful among us seldom if ever realize their true, full potential in life. Instead, we all temporarily accept a level of underachievement for which we can justify and live with. Obviously some levels of underachievement are higher than others but very few if any (no one I have studied) ever reaches their full-potential. And thank God for that”!

                                          Rodger says.
                                          “Imagine a world without the constant pursuit of living life to its fullest – there would be no advancement, no purpose or meaning.

                                          I believe we truly are what we think about, and that all our limitations are self-imposed. The keys to our fulfillment lie in the information we gather and how we transfer that information into useful knowledge.

                                          Information without inspiration is a like a Ferrari without fuel. Nice to sit in and safe, but will take you nowhere.”

                                          Great Life.
                                          Rodger lives in Camarillo, CA with his wife Diane. They have three grown children and one grandchild.

                                          Why Listen?

                                          • Learn about the five key principles from his ‘what’s working’ studies. Attitude, Vision/Planning/Goal Setting, Processes and Systems, Hiring, People of Actions.
                                          • Rodger shares the principles of his newest seminar called ‘Successful Thinking: Awakening to Mindfulness’. The new seminar will be launched at Industry week in Las Vegas, 2016.
                                          • Rodger also shares that he will present this seminar at Automechanika in July 2017.
                                          • Rodger discusses your WHY and your purpose. We have two purposes and he explains.
                                          • Listen for a fun and yet powerful story on a lesson he learned when he was just starting out in the business.

                                          Rodger holds a bachelor of science degree in Business Management.

                                          Gears Magazine Web Site

                                          Automatic Transmission Rebuilders Association Website

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5629Fri, 21 Oct 2016 03:00:00 -040041:33falsefullDo you accept a level of underachievement?<br /> <br /> Rodger Bland is a lifelong pursuer of his full potential. For the past twenty years he has dedicated a large part of his life’s energy towards the study of success. He’s learned that even the most successful among us, seldom if ever, realize their true full potential in life.                                          RR 161: John Miller from Freedom AutomotiveRR 161: John Miller from Freedom AutomotiveJohn Miller’s first experience with fixing cars began in 1967. He began by helping his girlfriend’s father.  The girlfriend is long gone but the relationship with the automobile continues.

                                          Took the plunge.
                                          In 1986 he and his wife, Janice, opened Freedom Automotive on a small budget and a big dream. Originally in a rented 2700 square foot building, the business grew as the client base responded to personalized customer service. In 1990 they acquired a small body shop and then in 1991 they were able to purchase a 14,000 square foot building and expand both.

                                          Joined Association.
                                          During his time as a tech he had seen many mechanics open their own shops only to go broke because they didn’t understand business. The first thing John did was join the Automotive Service Association (ASA). He credits that knowledge base, and the willingness of other shop owners to share their help and experience to the success he has enjoyed.

                                          Wife and partner.freedom-automotive-shop-john-miller
                                          In 1997 Janice retired to raise horses, but her influence in the business continues. Her philosophy was to make every decision based on how it would affect the business 5 years from now. John still tries to do that and has tried to instill that into the second generation following along his path. “Sometimes you have to lose today so that you can win tomorrow.”

                                          In the media.
                                          In 2005 the opportunity came to take over an automotive auto-mojo-radio radio show. It was a daunting undertaking for someone with no broadcast experience and a big financial commitment. The show survived and grew with a combination of his own experience and the participation of other shop owners and industry experts. The shows focus is the motorist and what John calls the “art of automotive self-defense”.

                                          John is also the editor and writer for Shop Talk, the Houston ASA monthly.

                                          Going strong.
                                          Still active in the business at 67 he has no plans to retire. He enjoys the position of The Old Man at the shop. He stays current with technology and considers the true value of the business to be the people involved.

                                          A family business first.
                                          John says we run our business as a family business, neighborhood oriented; kicked back and relaxed. We may not do everything the pundits say we should to max every profit dollar. We do it the way we do it because that is what we want.

                                          Why Listen? Hear the stories…

                                          • John credits his wife for his success.
                                          • The wisest words he was given that he has never forgotten and uses each day.
                                          • How he learned a valuable lesson back in 1969, to always go on a ride with the customer to understand their car problem.
                                          • He feels his company is like the general store of yesterday. 1st, 2nd and now 3rd generation customers support the shop.
                                          • Why he will work his way out of the collision business and how he will replace the revenue.
                                          • How many hours he feels technicians need  each year to stay current.
                                          • His life’s personal challenge with alcohol addiction.

                                          Freedom Automotive Profile:

                                          Years in industry: 50
                                          Years in business ownership: 30
                                          Number of technicians: 3
                                          Number of lifts: 8
                                          Number of bays: 10
                                          Annual estimated volume: $2MM
                                          Other Services: Mechanical & Collision
                                          Industry involvement: ASA Houston member for 30 years. President of local three times. State Regional Director – Chair State Legislative Commitee (shop licensing)
                                          Other information: Recovering alcoholic working with others
                                          Philanthropy: Rotary
                                          Supplier: NAPA Auto Care

                                          Freedom Auto Website Here

                                          Auto Mojo Radio Web Site Here.

                                          Video from John’s website here.

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          John Miller’s first experience with fixing cars began in 1967. He began by helping his girlfriend’s father.  The girlfriend is long gone but the relationship with the automobile continues.

                                          Took the plunge.
                                          In 1986 he and his wife, Janice, opened Freedom Automotive on a small budget and a big dream. Originally in a rented 2700 square foot building, the business grew as the client base responded to personalized customer service. In 1990 they acquired a small body shop and then in 1991 they were able to purchase a 14,000 square foot building and expand both.

                                          Joined Association.
                                          During his time as a tech he had seen many mechanics open their own shops only to go broke because they didn’t understand business. The first thing John did was join the Automotive Service Association (ASA). He credits that knowledge base, and the willingness of other shop owners to share their help and experience to the success he has enjoyed.

                                          Wife and partner.freedom-automotive-shop-john-miller
                                          In 1997 Janice retired to raise horses, but her influence in the business continues. Her philosophy was to make every decision based on how it would affect the business 5 years from now. John still tries to do that and has tried to instill that into the second generation following along his path. “Sometimes you have to lose today so that you can win tomorrow.”

                                          In the media.
                                          In 2005 the opportunity came to take over an automotive auto-mojo-radio radio show. It was a daunting undertaking for someone with no broadcast experience and a big financial commitment. The show survived and grew with a combination of his own experience and the participation of other shop owners and industry experts. The shows focus is the motorist and what John calls the “art of automotive self-defense”.

                                          John is also the editor and writer for Shop Talk, the Houston ASA monthly.

                                          Going strong.
                                          Still active in the business at 67 he has no plans to retire. He enjoys the position of The Old Man at the shop. He stays current with technology and considers the true value of the business to be the people involved.

                                          A family business first.
                                          John says we run our business as a family business, neighborhood oriented; kicked back and relaxed. We may not do everything the pundits say we should to max every profit dollar. We do it the way we do it because that is what we want.

                                          Why Listen? Hear the stories…

                                          • John credits his wife for his success.
                                          • The wisest words he was given that he has never forgotten and uses each day.
                                          • How he learned a valuable lesson back in 1969, to always go on a ride with the customer to understand their car problem.
                                          • He feels his company is like the general store of yesterday. 1st, 2nd and now 3rd generation customers support the shop.
                                          • Why he will work his way out of the collision business and how he will replace the revenue.
                                          • How many hours he feels technicians need  each year to stay current.
                                          • His life’s personal challenge with alcohol addiction.

                                          Freedom Automotive Profile:

                                          Years in industry: 50
                                          Years in business ownership: 30
                                          Number of technicians: 3
                                          Number of lifts: 8
                                          Number of bays: 10
                                          Annual estimated volume: $2MM
                                          Other Services: Mechanical & Collision
                                          Industry involvement: ASA Houston member for 30 years. President of local three times. State Regional Director – Chair State Legislative Commitee (shop licensing)
                                          Other information: Recovering alcoholic working with others
                                          Philanthropy: Rotary
                                          Supplier: NAPA Auto Care

                                          Freedom Auto Website Here

                                          Auto Mojo Radio Web Site Here.

                                          Video from John’s website here.

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5610Tue, 18 Oct 2016 03:00:21 -040027:30falsefullJohn Miller says, "It is an ongoing educational experience to work on cars".<br /> <br /> John Miller owner of Freedom Automotive in Stafford, TX is a successful baby boomer shop owner who shows no signs of quitting. Besides the shop he is a weekly radio show and writer and editor for Shop Talk, the Houston ASA monthly.                                          RR 160: Ray Fisher from ASA MichiganRR 160: Ray Fisher from ASA MichiganThe Early Days.
                                          Ray Fisher began his career working as a service porter in a dealership after high school.  Taking a couple of years off, he worked his way up in the parts department becoming a counterman at the Nation’s number one Pontiac dealership. After attending college and during the recession in the early 80’s, Ray went back to the dealership life and became assistant parts manager at the same Pontiac dealership.  He then moved to a large metro Cadillac dealership where he left the parts department to begin working in collision repair as an estimator.  Ray said, “I didn’t know much about the repair industry or estimating back then, but because of my past experience the one thing the guys complimented me on was that I rarely missed the parts that were needed”.

                                          Moving On Up.
                                          Ray worked his way up into management at another location by the age of 27. In 1987, he had another opportunity presented at a Dodge dealership and held that position for a while before pulling up stakes and moving across to the West side of Michigan where he was a manager at another Dodge dealership.

                                          Expert Witness.
                                          Ray became very involved in the collision repair industry serving in multiple volunteer positions, sometimes coexisting, including I-CAR District Chair for West Michigan, Vice-President, President and Chairman of the West Michigan Bodyshop Association, multiple advisory councils within the community including vocational, community college and colleges that had automotive programs.  Ray also co-chaired for almost a decade an Annual Fund Raising Golf Outing for the then I-CAR Education Foundation, now known as the Collision Repair Education Foundation, averaging over ten thousand dollars a year that provided I-CAR curriculum’s and various scholarships around the West Michigan market.  Ray also served for just under a decade as committee member on the I-CAR Gold & Platinum Committee where industry standards and expectations were constantly being updated.  During this time, Ray was referred to a local attorney becoming an expert witness on a few cases that won settlements for consumers while supporting local licensed repair facilities.

                                          ASA Michigan.
                                          In October 2004, Ray changed employment to follow his passion – raising the bar for the collision repair industry and seeking the respect he believed it deserved.  He was hired by ASA Michigan as their Vice-President/Recruiter to help their collision membership.

                                          The recession plagued Michigan with one of the longest and most devastating situations ever since the great depression losing over 300,000 residents and numerous businesses. This resulted in a slow recovery for the automotive repair industry and the Association which has existed since 1934 under other names.

                                          Took the Helm.
                                          In January 2010, Ray assumed the position of President and Executive Director of ASA Michigan. He immediately began working heavily with State Legislators to work on updating the “Motor Vehicle Service Repair Act” or “shop licensing”, something that had intermittent efforts in the prior decade.

                                          Legislative Means.
                                          The Motor Vehicle Service Repair Act was introduced and earlier this year (2016) it was passed 86-33 in the State House of Representatives and 33-3-1 in the State Senate, but was recently vetoed by the Governor due to controversy on Aftermarket Sheet Metal Parts certification requirements. It is still being worked on.  Ray has also introduced other legislative bills addressing Sales Tax on Core Charge Returns/Exchanges (Michigan is the only State that charges for it). Also liability protection for repair facilities regarding autonomous vehicles, requiring BAIID (Breath Alcohol Ignition Interlock Device) installers to become licensed under the Motor Vehicle Service Repair Act

                                          Honors.
                                          Ray Fisher, AAM, has been recognized two years in a row (2015, 2016) at the ASA/AMI awards ceremony with the ASA Legislative Award. It recognizes those who have made an impact on legislative and regulatory activities.

                                          Ray and I met in Anaheim in 2016 at NACE/CARS and I knew Ray has a great story to be told.
                                          Our interview covers:

                                          • How Michigan is working on prototype legislation for technician licensing and Rays viewpoint on who should be the testing source.
                                          • Autonomous car legislation and how he is looking to protect the independents.
                                          • Repair facility licensing
                                          • Safety inspections and
                                          • Why getting involved is such an important part of your personal responsibility as an industry player.

                                          ASA Michigan website here.

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage GurusEpisode Logo Sponsored By v1. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          The Early Days.
                                          Ray Fisher began his career working as a service porter in a dealership after high school.  Taking a couple of years off, he worked his way up in the parts department becoming a counterman at the Nation’s number one Pontiac dealership. After attending college and during the recession in the early 80’s, Ray went back to the dealership life and became assistant parts manager at the same Pontiac dealership.  He then moved to a large metro Cadillac dealership where he left the parts department to begin working in collision repair as an estimator.  Ray said, “I didn’t know much about the repair industry or estimating back then, but because of my past experience the one thing the guys complimented me on was that I rarely missed the parts that were needed”.

                                          Moving On Up.
                                          Ray worked his way up into management at another location by the age of 27. In 1987, he had another opportunity presented at a Dodge dealership and held that position for a while before pulling up stakes and moving across to the West side of Michigan where he was a manager at another Dodge dealership.

                                          Expert Witness.
                                          Ray became very involved in the collision repair industry serving in multiple volunteer positions, sometimes coexisting, including I-CAR District Chair for West Michigan, Vice-President, President and Chairman of the West Michigan Bodyshop Association, multiple advisory councils within the community including vocational, community college and colleges that had automotive programs.  Ray also co-chaired for almost a decade an Annual Fund Raising Golf Outing for the then I-CAR Education Foundation, now known as the Collision Repair Education Foundation, averaging over ten thousand dollars a year that provided I-CAR curriculum’s and various scholarships around the West Michigan market.  Ray also served for just under a decade as committee member on the I-CAR Gold & Platinum Committee where industry standards and expectations were constantly being updated.  During this time, Ray was referred to a local attorney becoming an expert witness on a few cases that won settlements for consumers while supporting local licensed repair facilities.

                                          ASA Michigan.
                                          In October 2004, Ray changed employment to follow his passion – raising the bar for the collision repair industry and seeking the respect he believed it deserved.  He was hired by ASA Michigan as their Vice-President/Recruiter to help their collision membership.

                                          The recession plagued Michigan with one of the longest and most devastating situations ever since the great depression losing over 300,000 residents and numerous businesses. This resulted in a slow recovery for the automotive repair industry and the Association which has existed since 1934 under other names.

                                          Took the Helm.
                                          In January 2010, Ray assumed the position of President and Executive Director of ASA Michigan. He immediately began working heavily with State Legislators to work on updating the “Motor Vehicle Service Repair Act” or “shop licensing”, something that had intermittent efforts in the prior decade.

                                          Legislative Means.
                                          The Motor Vehicle Service Repair Act was introduced and earlier this year (2016) it was passed 86-33 in the State House of Representatives and 33-3-1 in the State Senate, but was recently vetoed by the Governor due to controversy on Aftermarket Sheet Metal Parts certification requirements. It is still being worked on.  Ray has also introduced other legislative bills addressing Sales Tax on Core Charge Returns/Exchanges (Michigan is the only State that charges for it). Also liability protection for repair facilities regarding autonomous vehicles, requiring BAIID (Breath Alcohol Ignition Interlock Device) installers to become licensed under the Motor Vehicle Service Repair Act

                                          Honors.
                                          Ray Fisher, AAM, has been recognized two years in a row (2015, 2016) at the ASA/AMI awards ceremony with the ASA Legislative Award. It recognizes those who have made an impact on legislative and regulatory activities.

                                          Ray and I met in Anaheim in 2016 at NACE/CARS and I knew Ray has a great story to be told.
                                          Our interview covers:

                                          • How Michigan is working on prototype legislation for technician licensing and Rays viewpoint on who should be the testing source.
                                          • Autonomous car legislation and how he is looking to protect the independents.
                                          • Repair facility licensing
                                          • Safety inspections and
                                          • Why getting involved is such an important part of your personal responsibility as an industry player.

                                          ASA Michigan website here.

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage GurusEpisode Logo Sponsored By v1. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=5592Fri, 14 Oct 2016 03:00:19 -040026:57falsefullExecutive Director talks about technician & shop licensing, safety inspections and autonomous cars.<br /> <br /> ASA Michigan Executive Director, Ray Fisher, is very passionate about serving his members. Leaders like Ray Fisher are strong advocates for the industry, but as he points out, every member of the industry needs to be involved. It is a team effort to help our legislators understand the impact of the rules/laws they are creating and the effect it has on businesses and the motoring public.                                          RR 159: Jason Malo form Advanced Automotive PerformanceRR 159: Jason Malo form Advanced Automotive PerformanceJason Malo has a great story to tell about how he became an entrepreneur. Jason, vice-president and his brother Luke own Advanced Automotive Performance in Uxbridge, MA. Jason worked at his uncles dealership and had his eye on the GM position; it was out of reach. His brother Luke was working as a technician at at a repair shop and Luke wanted to start his own business. (Luke Malo pictured at right)

                                          The business plan.
                                          Jason helped Luke write a business plan. He spent about 100 luke-malohours on it. They shopped the business plan around to their local banks. The banks considered industry data, to assess their risk, and never read the business plan. They heard the same story from all. No – we can’t help.

                                          Ultimately their parents, did what many families have done over and over for small business people; they got a second mortgage to help this brother team get started. With zero cash reserves and long hours they started and landed in a building that needed repairs and was not conducive to business. Sacrifices were necessary.

                                          Grew to 10 people.
                                          They purchased a customer list andjason-malo-3 equipment from a shop. As the years progressed and working out of storage units they got lucky to find an 11,000 SQFT  building, and they grew form 2 people to 10.

                                          Besides general repairs, Advanced Automotive Performance  specializes in light duty trucks diesel trucks, fleets and European vehicles.

                                          Training for the partners.
                                          In order to get business savvy, Jason and Luke took a class called The Streetwise MBA. They needed to learn about business principles so they could apply them to their business. Jason highly recommends the class. Tech’s that do not know anything about business and who want to start a business, must get business training. This was an important step in their entrepreneurial journey. It is the classic E-Myth story.

                                          They’ve been at it for ten years and Jason continually looks to find areas of improvement in their company. He constantly looks to other industries to get ideas that can improve his.

                                          Why Listen?

                                          • Jason is a forward ‘out of the box’ thinker and doer. He shares his commitment to lifelong learning and how he does it.
                                          • He tells a very important customer service story that is happening more and more in business today.
                                          • He talks exit scheduling, DVI, Social Media and his Facebook strategy.
                                          • Understand why customer relationships are so important to his business and the most important business tenet.
                                          • Learn about his Facebook strategy.

                                          Industry Problem – Industry Fix.
                                          Jason has a fix to the technician shortage that involves an improved perception of our industry. On top of all of that, he’ll give you his view of the next 5 years and who, he feels, will make the cut.

                                          Company web site here.

                                          Company Overview

                                          Years in industry: 20
                                          Years in business ownership: 10
                                          Number of technicians: 5
                                          Number of lifts and bays: 7
                                          Other team members: Service Adviser/Customer Satisfaction Manager – Shop Flow Manager
                                          Open: Mon-Sat
                                          Annual estimated volume: $1.2MM
                                          Other Services: Light duty diesel trucks – Fleets – European vehicles
                                          Industry involvement: ASA – NESSARA – AMRA – ASE  – AAA
                                          ASE Blue Seal Shop?: Yes
                                          Trainer/Coach: ATI Currently
                                          Philanthropy: Share The Local Love
                                          Supplier Advisory Groups: In the past involved with CAP-Uni Select

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage GurusEpisode Logo Sponsored By v1. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Jason Malo has a great story to tell about how he became an entrepreneur. Jason, vice-president and his brother Luke own Advanced Automotive Performance in Uxbridge, MA. Jason worked at his uncles dealership and had his eye on the GM position; it was out of reach. His brother Luke was working as a technician at at a repair shop and Luke wanted to start his own business. (Luke Malo pictured at right)

                                          The business plan.
                                          Jason helped Luke write a business plan. He spent about 100 luke-malohours on it. They shopped the business plan around to their local banks. The banks considered industry data, to assess their risk, and never read the business plan. They heard the same story from all. No – we can’t help.

                                          Ultimately their parents, did what many families have done over and over for small business people; they got a second mortgage to help this brother team get started. With zero cash reserves and long hours they started and landed in a building that needed repairs and was not conducive to business. Sacrifices were necessary.

                                          Grew to 10 people.
                                          They purchased a customer list andjason-malo-3 equipment from a shop. As the years progressed and working out of storage units they got lucky to find an 11,000 SQFT  building, and they grew form 2 people to 10.

                                          Besides general repairs, Advanced Automotive Performance  specializes in light duty trucks diesel trucks, fleets and European vehicles.

                                          Training for the partners.
                                          In order to get business savvy, Jason and Luke took a class called The Streetwise MBA. They needed to learn about business principles so they could apply them to their business. Jason highly recommends the class. Tech’s that do not know anything about business and who want to start a business, must get business training. This was an important step in their entrepreneurial journey. It is the classic E-Myth story.

                                          They’ve been at it for ten years and Jason continually looks to find areas of improvement in their company. He constantly looks to other industries to get ideas that can improve his.

                                          Why Listen?

                                          • Jason is a forward ‘out of the box’ thinker and doer. He shares his commitment to lifelong learning and how he does it.
                                          • He tells a very important customer service story that is happening more and more in business today.
                                          • He talks exit scheduling, DVI, Social Media and his Facebook strategy.
                                          • Understand why customer relationships are so important to his business and the most important business tenet.
                                          • Learn about his Facebook strategy.

                                          Industry Problem – Industry Fix.
                                          Jason has a fix to the technician shortage that involves an improved perception of our industry. On top of all of that, he’ll give you his view of the next 5 years and who, he feels, will make the cut.

                                          Company web site here.

                                          Company Overview

                                          Years in industry: 20
                                          Years in business ownership: 10
                                          Number of technicians: 5
                                          Number of lifts and bays: 7
                                          Other team members: Service Adviser/Customer Satisfaction Manager – Shop Flow Manager
                                          Open: Mon-Sat
                                          Annual estimated volume: $1.2MM
                                          Other Services: Light duty diesel trucks – Fleets – European vehicles
                                          Industry involvement: ASA – NESSARA – AMRA – ASE  – AAA
                                          ASE Blue Seal Shop?: Yes
                                          Trainer/Coach: ATI Currently
                                          Philanthropy: Share The Local Love
                                          Supplier Advisory Groups: In the past involved with CAP-Uni Select

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage GurusEpisode Logo Sponsored By v1. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5567Tue, 11 Oct 2016 03:00:47 -040032:19falsefullBrothers Jason and Luke Malo shopped their business plan and no bank would help them.<br /> <br /> Jason Malo (pictured) and his brother Luke started 10 years ago with a loan from their parents. With their experience in management and fixing cars, they created a business plan and took the plunge. This is a story of how they pulled together and made it work. Never easy but steady.<br /> .                                          RR 158: Tom MeyersRR 158: Tom MeyersThomas David Meyers (Tom) is employed by Taylor’s Auto Service in Chapin, SC. He has a dual role as lead tech and shop foreman. He has carried both titles at four different shops since 1995.

                                          NOTE: Look at all the cool equipment in the picture with Tom. He is proud of his diagnostic tools!

                                          Beta Tester.
                                          Tom’s commitment to automotive diagnostic technology has been proven through beta testing for Sun Electric/Snap On Diagnostics, a position he has held for over two decades.

                                          Top Recognition.
                                          In 2009 Tom Meyers was selected as the NAPA/ASE Technician of the Year for the Chicagoland area. This is a first for a non-owner technician. He is an ASE Master Certified Tech with L1 Certification and works on everything from computer diagnostics and engine performance to engine installations and rebuilding differentials. In the past 40 years he has always focused on repair quality and the latest automotive technology.

                                          We covered many hot topics like:

                                          • Burn out.
                                          • The value of Vision High Tech Training and Expo for his personal training.
                                          • A special way diagnostics solutions come to him.
                                          • His work stress reliever.
                                          • Technician mentoring.
                                          • Telematics and future technology.
                                          • How his personal mentor changed his outlook and attitude on his role in the industry and saved him from throwing in the towel.
                                          • The need for youth to enter our industry.

                                          There’s so much more. You’re going to like this very easy going but powerful interview.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Episode Logo Sponsored By v1Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Thomas David Meyers (Tom) is employed by Taylor’s Auto Service in Chapin, SC. He has a dual role as lead tech and shop foreman. He has carried both titles at four different shops since 1995.

                                          NOTE: Look at all the cool equipment in the picture with Tom. He is proud of his diagnostic tools!

                                          Beta Tester.
                                          Tom’s commitment to automotive diagnostic technology has been proven through beta testing for Sun Electric/Snap On Diagnostics, a position he has held for over two decades.

                                          Top Recognition.
                                          In 2009 Tom Meyers was selected as the NAPA/ASE Technician of the Year for the Chicagoland area. This is a first for a non-owner technician. He is an ASE Master Certified Tech with L1 Certification and works on everything from computer diagnostics and engine performance to engine installations and rebuilding differentials. In the past 40 years he has always focused on repair quality and the latest automotive technology.

                                          We covered many hot topics like:

                                          • Burn out.
                                          • The value of Vision High Tech Training and Expo for his personal training.
                                          • A special way diagnostics solutions come to him.
                                          • His work stress reliever.
                                          • Technician mentoring.
                                          • Telematics and future technology.
                                          • How his personal mentor changed his outlook and attitude on his role in the industry and saved him from throwing in the towel.
                                          • The need for youth to enter our industry.

                                          There’s so much more. You’re going to like this very easy going but powerful interview.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Episode Logo Sponsored By v1Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=5558Fri, 07 Oct 2016 03:00:45 -040037:47falsefullNAPA ASE Technician of the year, 2009, in Chicagoland has a career that spans 40 years and still does it all; but loves diagnostics.<br /> <br /> In 2009 Tom Meyers was selected as the NAPA/ASE Technician of the Year for the Chicagoland area, a first for a non-owner technician. He is an ASE Master Certified with L1 Certification and works on everything from computer diagnostics and engine performance to engine installations and rebuilding differentials. In the past 40 years he has always focused on repair quality and the latest automotive technology.                                          RR 157: Jason Hladyniuk from Oxford Tire and Auto CentreRR 157: Jason Hladyniuk from Oxford Tire and Auto CentreJason Hladyniuk has been in the auto service industry for over 18 years which includes 10 years with Ford Dealerships and 8 years as a partner in Oxford Tire and Auto Centre.

                                          He is a big believer in ongoing training and personal self-improvement.  He believes that our external world is a reflection of our internal world. Understanding what it takes to be a better person (from within) translates to a better external world.  Jason says, “Hard work, passion and trying new ideas and processes is what keeps us motivated at OXTAC. oxford-tirecraft-2 Knowing there is no limit to our success so giving away what we want is one of our principles”.

                                          Jason has great respect and learns so much from his business partners, David Brekelmans and Tirecraft.

                                          Highlights from this episode:

                                          Facing your fears.

                                          The strength of purpose and a strong business culture.

                                          Child seat certified is a special offering to his community.

                                          Competitive advantage: Being the dealer alternative.

                                          What would he do over if he had the chance.

                                          Dream Big.

                                          You must have clear set goals if you are to have any form of success.

                                          Years in industry: 18
                                          Years in business ownership: 7
                                          Number of technicians: 4
                                          Number of lifts: 6
                                          Number of bays: 7
                                          Other team members: Shop Foreman -Licensed Technician – Apprentice Technician
                                          Days Open: Mon-Sat
                                          Other Services: Inspect Child Seats – Pick Up and Deliver Service – Take Remote Payments
                                          Trainer/Coach: TACT – Murray Voth
                                          Philanthropy: Mindor Hockey – Big Brothers & Sisters – United Way

                                          Oxford Tire & Auto Care Centre web site here.
                                          Jason’s funny Sasquatch video here.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          Insider Enroll 1

                                          Moog, Felpro, Wagner Brake, Champion, Sealed Power, Episode Logo Sponsored By v1FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Jason Hladyniuk has been in the auto service industry for over 18 years which includes 10 years with Ford Dealerships and 8 years as a partner in Oxford Tire and Auto Centre.

                                          He is a big believer in ongoing training and personal self-improvement.  He believes that our external world is a reflection of our internal world. Understanding what it takes to be a better person (from within) translates to a better external world.  Jason says, “Hard work, passion and trying new ideas and processes is what keeps us motivated at OXTAC. oxford-tirecraft-2 Knowing there is no limit to our success so giving away what we want is one of our principles”.

                                          Jason has great respect and learns so much from his business partners, David Brekelmans and Tirecraft.

                                          Highlights from this episode:

                                          Facing your fears.

                                          The strength of purpose and a strong business culture.

                                          Child seat certified is a special offering to his community.

                                          Competitive advantage: Being the dealer alternative.

                                          What would he do over if he had the chance.

                                          Dream Big.

                                          You must have clear set goals if you are to have any form of success.

                                          Years in industry: 18
                                          Years in business ownership: 7
                                          Number of technicians: 4
                                          Number of lifts: 6
                                          Number of bays: 7
                                          Other team members: Shop Foreman -Licensed Technician – Apprentice Technician
                                          Days Open: Mon-Sat
                                          Other Services: Inspect Child Seats – Pick Up and Deliver Service – Take Remote Payments
                                          Trainer/Coach: TACT – Murray Voth
                                          Philanthropy: Mindor Hockey – Big Brothers & Sisters – United Way

                                          Oxford Tire & Auto Care Centre web site here.
                                          Jason’s funny Sasquatch video here.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          Insider Enroll 1

                                          Moog, Felpro, Wagner Brake, Champion, Sealed Power, Episode Logo Sponsored By v1FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=5536Tue, 04 Oct 2016 03:00:00 -040034:08falsefullCompetitive Advantage: Be the Dealer Alternative<br /> <br /> Jason Hladyniuk from Oxford Tire and Auto Centre in Woodstock, Ontario is reflecting on his eighteen years in the industry. He is certain that his investment in tools and training will be critical to stay relevant for servicing his customer’s vehicles in the future.                                          RR 156: Kathleen Long from Repair PalRR 156: Kathleen Long from Repair PalKathleen Long  is the VP of Customer Success and the GM of the Shop Network at RepairPal.  She has been with RepairPal for 2 years. She prides herself in working closely with the smart employees and savvy owners of the high quality shops in RepairPal’s Certified Network.

                                          Over the course of her career, Kathleen has provided thousands of practical solutions to small and medium sized businesses to help them develop and thrive. In the last 15 years, Kathleen built and developed world class, award-winning sales, success and support teams, experiences and strategies. Kathleen delights equally in mentoring and developing employees, and has enjoyed watching many achieve great success. She has a degree in General Studies and Philosophy from the University of Nevada Reno.

                                          This episode will bring many stats that Repair Pal collects on a regular basis. I thank Kathleen for being so giving of these results. You will need a pad and pencil because when the ideas spark you’ll want to write them down. Among the many highlights:

                                          Research.
                                          Outside of the shop walls, consumers are researching vehicle repair and service options from their homes, places of business and from anywhere on mobile phones.

                                          Online trends come and go, and search terms change over time. Consistently, though, there are messages that appeal to consumers. Ready for the shocking truth about consumer search needs? The best converting internet advertisements and pages focus on pricing. Words like: “Happy to provide a good estimate”, “We never overcharge”, “Straight forward and transparent pricing” work to remedy the price concern.

                                          Most consumers (60%) feel they were not charged a fair price for their last repair.  30% of the consumers that were surveyed said they called another shop or did Internet research, 37% said the repair they received didn’t fix the issue at hand, and the remainder had a gut feeling (or were told by friends and family) that they had gotten ripped off.

                                          Checking Prices.

                                          45% of consumers check the price of a repair ahead of time, 14% check around during the course of the repair, and 26% follow up afterwards.

                                          Warranty
                                          46% of consumers say they would pay more for a 2 year vs a 1 year warranty and 66% of consumers say the length of the warranty is more important coverage. At minimum, a straightforward, ‘no hassle if the part fails you will make it right’ warranty, is fundamental.

                                          QUALITY & CONVENIENCE

                                          When asked how consumers assess quality, 28% of consumers said they use their previous experience (at the same shop or a different one) as their gauge. 23% rely on friends or family members to provide an opinion. 15% look at the warranty and another 15% do online research. Kathleen covers this in some detail.

                                          Convenience is also important. In order of importance, consumers prefer shops located close to their home or places of business. They prefer shops with service options that make their experience more convenient, and lastly they assess the appearance and general comfort of the shop and lobby/ waiting area. In particular, young, wired, auto service consumers (“millennials”) are intensely price and convenience driven.

                                          Consumers indicate that the number one thing they rely on when selecting a new mechanic or shop are their friends and family members. Beyond that, consumers trust reviews, especially when they are third party verified, from members of their own community. When reviews are all unilaterally good, especially as it relates to a service related business, it causes consumers to be suspicious.

                                          CONSIDERED PURCHASE
                                          Consumers who need a repair that is not an emergency have the luxury of making this a considered repair. They will typically take between 10 and 14 days to decide on a repair shop.

                                          RETENTION
                                          Consumers were asked how long they had been with their current mechanic, 1/3 have been with their mechanic 5+ years and 1/3 said 1 month or less. If a shop can keep a customer for more than 6 months (which equates to about 2 visits), they will likely be a long term customer.

                                          Customers most often leave their current mechanic or shop because of poor work and expensive prices. Together, these total 70% of the reasons they seek a new mechanic.

                                          Bedside Manner
                                          A great dialogue, in this episode, is about being sure the consumer feels very comfortable in their relationship with the shop. A total explanation of work done makes a world of difference to continued value and loyalty.

                                          Repair Pal website here.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email
                                          Insider Enroll 1

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Kathleen Long  is the VP of Customer Success and the GM of the Shop Network at RepairPal.  She has been with RepairPal for 2 years. She prides herself in working closely with the smart employees and savvy owners of the high quality shops in RepairPal’s Certified Network.

                                          Over the course of her career, Kathleen has provided thousands of practical solutions to small and medium sized businesses to help them develop and thrive. In the last 15 years, Kathleen built and developed world class, award-winning sales, success and support teams, experiences and strategies. Kathleen delights equally in mentoring and developing employees, and has enjoyed watching many achieve great success. She has a degree in General Studies and Philosophy from the University of Nevada Reno.

                                          This episode will bring many stats that Repair Pal collects on a regular basis. I thank Kathleen for being so giving of these results. You will need a pad and pencil because when the ideas spark you’ll want to write them down. Among the many highlights:

                                          Research.
                                          Outside of the shop walls, consumers are researching vehicle repair and service options from their homes, places of business and from anywhere on mobile phones.

                                          Online trends come and go, and search terms change over time. Consistently, though, there are messages that appeal to consumers. Ready for the shocking truth about consumer search needs? The best converting internet advertisements and pages focus on pricing. Words like: “Happy to provide a good estimate”, “We never overcharge”, “Straight forward and transparent pricing” work to remedy the price concern.

                                          Most consumers (60%) feel they were not charged a fair price for their last repair.  30% of the consumers that were surveyed said they called another shop or did Internet research, 37% said the repair they received didn’t fix the issue at hand, and the remainder had a gut feeling (or were told by friends and family) that they had gotten ripped off.

                                          Checking Prices.

                                          45% of consumers check the price of a repair ahead of time, 14% check around during the course of the repair, and 26% follow up afterwards.

                                          Warranty
                                          46% of consumers say they would pay more for a 2 year vs a 1 year warranty and 66% of consumers say the length of the warranty is more important coverage. At minimum, a straightforward, ‘no hassle if the part fails you will make it right’ warranty, is fundamental.

                                          QUALITY & CONVENIENCE

                                          When asked how consumers assess quality, 28% of consumers said they use their previous experience (at the same shop or a different one) as their gauge. 23% rely on friends or family members to provide an opinion. 15% look at the warranty and another 15% do online research. Kathleen covers this in some detail.

                                          Convenience is also important. In order of importance, consumers prefer shops located close to their home or places of business. They prefer shops with service options that make their experience more convenient, and lastly they assess the appearance and general comfort of the shop and lobby/ waiting area. In particular, young, wired, auto service consumers (“millennials”) are intensely price and convenience driven.

                                          Consumers indicate that the number one thing they rely on when selecting a new mechanic or shop are their friends and family members. Beyond that, consumers trust reviews, especially when they are third party verified, from members of their own community. When reviews are all unilaterally good, especially as it relates to a service related business, it causes consumers to be suspicious.

                                          CONSIDERED PURCHASE
                                          Consumers who need a repair that is not an emergency have the luxury of making this a considered repair. They will typically take between 10 and 14 days to decide on a repair shop.

                                          RETENTION
                                          Consumers were asked how long they had been with their current mechanic, 1/3 have been with their mechanic 5+ years and 1/3 said 1 month or less. If a shop can keep a customer for more than 6 months (which equates to about 2 visits), they will likely be a long term customer.

                                          Customers most often leave their current mechanic or shop because of poor work and expensive prices. Together, these total 70% of the reasons they seek a new mechanic.

                                          Bedside Manner
                                          A great dialogue, in this episode, is about being sure the consumer feels very comfortable in their relationship with the shop. A total explanation of work done makes a world of difference to continued value and loyalty.

                                          Repair Pal website here.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email
                                          Insider Enroll 1

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5424Fri, 30 Sep 2016 03:00:09 -040029:56falsefullIt doesn’t take much for consumers to be disloyal to their repair shop.<br /> <br /> Kathleen Long the VP of Customer Success and GM of the Shop Network at RepairPal shares results of their constant surveying of the automotive consumer. This episode is packed with quantifiable and conceptual strategies to improve the service professionals total customer service experience.<br /> <br /> This data brings a perspective to what needs to be done by the service professional to accommodate the consumer’s needs and perceptions that will grow their service business.<br /> <br /> Episode highlights include warranty, reviews, pricing, the showroom or lobby, bathrooms, loaner cars, quality vs convenience, texting, and a good bedside manner. There is something here for everyone.                                          RR 155: Social Media Strategy with Greg Buckley & Frank LeutzRR 155: Social Media Strategy with Greg Buckley & Frank LeutzSocial Media is a hot topic today. Many service professionals want to know how to improve their digital presence. Many just need to get started. If you want to affirm what your current strategy is, listen to these two service professional entrepreneurs, who do a great job with social media. Their passion shows through on this round-table discussion.

                                          This is an extended interview; packed with great information and experiences. You can listen to the audio (above) or the Face To Face video (below); you choose.

                                           

                                          •Live Streaming is here to stay.

                                          •Email open rates.

                                          •The concept of ‘Always Be Communicating’.

                                          •Facebook, Twitter, Instagram.

                                          •Re-purposing content.

                                          •You don’t need a lot of flash to have a great campaign.

                                          •Attack parts in your SEO. Think how a person would search for a vehicle problem.

                                          •How to stay relevant and be an influencer in your marketplace.

                                          •Always be connecting.

                                          •Have a multi-pronged approach to your marketing.

                                          •Record your car care clinics for re-purposing.

                                          •Conventional marketing is still important.

                                          The panel:

                                          Frank Luetz from Desert Car Care in Chandler, AZ

                                          Frank was featured in episode 25 and is very active in his community. Besides his live streaming, Frank has a weekly radio ‘call in show’ called ‘Wrench Nation’. In Frank’s marketing strategy he also does email marketing, TV, radio and billboards. Frank also does a video feature called ‘Inside the Garage’ where he discusses vehicle failures and cures. Desert Car Care has been recognized as the 2016 Small Business of the Year from the Chandler Chamber along with these other honors:

                                          • 2015 2016 Ranking Arizona Top 10 Auto Repair
                                          • 2012 2013 Angies List Super Service Award
                                          • 2013 BBB Ethics Award Nominee
                                          • 2012 Phoenix Business Journal Best Places To Work Winner

                                          Greg Buckley from Buckley’s Auto Care in Wilmington, DE has been featured, on the podcast, in Episodes, 19, 54, 60 and 100. He started YouTube video’s six years ago when the concept of YouTube video’s was just a fleeting thought. One of his earliest video’s has had nearly 80K views.

                                          Greg was an early adopter of Facebook LIVE and is a monthly instructor for ATI in a class called ‘Always Be Marketing’. Greg was recently featured on the cover of AutoInc Magazine recognizing the 60th Anniversary of Buckley’s Auto Care.

                                          Desert Car Care website here.

                                          Wrench Nation TV here.

                                          Contact Frank here.

                                          Buckley’s Auto Care website here.

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Phone 716-320-1567  Email

                                          Insider Enroll 1

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          Social Media is a hot topic today. Many service professionals want to know how to improve their digital presence. Many just need to get started. If you want to affirm what your current strategy is, listen to these two service professional entrepreneurs, who do a great job with social media. Their passion shows through on this round-table discussion.

                                          This is an extended interview; packed with great information and experiences. You can listen to the audio (above) or the Face To Face video (below); you choose.

                                           

                                          •Live Streaming is here to stay.

                                          •Email open rates.

                                          •The concept of ‘Always Be Communicating’.

                                          •Facebook, Twitter, Instagram.

                                          •Re-purposing content.

                                          •You don’t need a lot of flash to have a great campaign.

                                          •Attack parts in your SEO. Think how a person would search for a vehicle problem.

                                          •How to stay relevant and be an influencer in your marketplace.

                                          •Always be connecting.

                                          •Have a multi-pronged approach to your marketing.

                                          •Record your car care clinics for re-purposing.

                                          •Conventional marketing is still important.

                                          The panel:

                                          Frank Luetz from Desert Car Care in Chandler, AZ

                                          Frank was featured in episode 25 and is very active in his community. Besides his live streaming, Frank has a weekly radio ‘call in show’ called ‘Wrench Nation’. In Frank’s marketing strategy he also does email marketing, TV, radio and billboards. Frank also does a video feature called ‘Inside the Garage’ where he discusses vehicle failures and cures. Desert Car Care has been recognized as the 2016 Small Business of the Year from the Chandler Chamber along with these other honors:

                                          • 2015 2016 Ranking Arizona Top 10 Auto Repair
                                          • 2012 2013 Angies List Super Service Award
                                          • 2013 BBB Ethics Award Nominee
                                          • 2012 Phoenix Business Journal Best Places To Work Winner

                                          Greg Buckley from Buckley’s Auto Care in Wilmington, DE has been featured, on the podcast, in Episodes, 19, 54, 60 and 100. He started YouTube video’s six years ago when the concept of YouTube video’s was just a fleeting thought. One of his earliest video’s has had nearly 80K views.

                                          Greg was an early adopter of Facebook LIVE and is a monthly instructor for ATI in a class called ‘Always Be Marketing’. Greg was recently featured on the cover of AutoInc Magazine recognizing the 60th Anniversary of Buckley’s Auto Care.

                                          Desert Car Care website here.

                                          Wrench Nation TV here.

                                          Contact Frank here.

                                          Buckley’s Auto Care website here.

                                          Be socially involved and in touch with the show:

                                          Facebook  Twitter  Linked In  Phone 716-320-1567  Email

                                          Insider Enroll 1

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5379Tue, 27 Sep 2016 02:00:00 -040038:54falsefullHow strong is your social media strategy? Many service professionals wonder how valuable and important a great social media presence is to connect with their customer’s digital DNA. Learn from early adopters Frank Leutz from Desert Car Care and Greg Buckley from Buckley’s Auto Care. These two service professional entrepreneurs are sharing their strategies and how-to concepts for creating or improving your social media presence.                                          RR 154: Ray Kunz from ACTRR 154: Ray Kunz from ACTWith more than 38 years of experience as a Technician, Service Advisor, Service Manager, General Manager, Automotive Business Owner and now as one of the Premier Automotive Business Coach & Training specialists, Ray brings a unique skill set to the table.  Automotive Coaching and Training (ACT) Group is built around supporting automotive business owners facing struggles in today’s business climate.

                                          Ray’s strength is in training automotive owners and managers on internal procedures, work flow, people management and today’s relevant issues.

                                          His unique training style provides management assistance through a program of personalized, in-shop and phone support attention.  Ray claims to be ‘The Professional’s Professional’ because of his dedication in helping each business achieve positive change and professionalism.

                                          This episode is packed with insights from Ray. Among the subject and topics covered:

                                          Why business culture ranks right up there in creating a great place to work and for creating a positive force for engaging customers.

                                          You can’t use a size 12 boot to demand respect anymore.

                                          Owners must find a safe-zone to talk to their employees.

                                          The importance and value of exit interviews.

                                          ACT website here.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          With more than 38 years of experience as a Technician, Service Advisor, Service Manager, General Manager, Automotive Business Owner and now as one of the Premier Automotive Business Coach & Training specialists, Ray brings a unique skill set to the table.  Automotive Coaching and Training (ACT) Group is built around supporting automotive business owners facing struggles in today’s business climate.

                                          Ray’s strength is in training automotive owners and managers on internal procedures, work flow, people management and today’s relevant issues.

                                          His unique training style provides management assistance through a program of personalized, in-shop and phone support attention.  Ray claims to be ‘The Professional’s Professional’ because of his dedication in helping each business achieve positive change and professionalism.

                                          This episode is packed with insights from Ray. Among the subject and topics covered:

                                          Why business culture ranks right up there in creating a great place to work and for creating a positive force for engaging customers.

                                          You can’t use a size 12 boot to demand respect anymore.

                                          Owners must find a safe-zone to talk to their employees.

                                          The importance and value of exit interviews.

                                          ACT website here.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5365Fri, 23 Sep 2016 03:00:32 -040025:58falsefullUnderstand the power and impact of training, exit interviews, employee safe-zones and knowing your numbers.<br /> <br /> With more than 38 years of experience as a Technician, Service Advisor, Service Manager, General Manager, Automotive Business Owner and now as one of the Premier Automotive Business Coach & Training specialists, Ray brings a unique skill set to the table. Automotive Coaching and Training (ACT) Group is built around supporting automotive business owners facing struggles in today’s business climate.                                          RR 153: Doug Callaghan from Vic’s Service CentreRR 153: Doug Callaghan from Vic’s Service CentreDoug Callaghan from Vic’s Service Centre in Wainwright, Alberta Canada is the winner of the 2016 Auto Care Association ACE (Automotive Career and Education) award for businesses with under 50 employees.  Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition.

                                          The Beginning of the Change.
                                          It all began in the fall of 2014 when Doug Callaghan had had enough. He knew there had to be a better way to handle his business that was starting to burst at the seams.  He was getting frustrated with his staff because he did not think they were engaged enough in his vision for the business. Looking back, Doug never let them know what was going on in his head.

                                          He was working harder but was not seeing his net profit grow at a proper rate. Doug had no processes in place that allowed him to have better controls of the business. As Doug says, “ I was starting to let clients down and that was killing me”.

                                          Hired a Business Coach.
                                          Callaghan read in trade magazines about other shop owners who were having success. He wondered what he was doing wrong. He decided it was time for a change. He attended shop owner training in January 2015 with AAEC and decided to sign on for their support. This would mean a substantial investment in training, new staff, new equipment and a personal commitment to getting focused on working on the business not in the business.

                                          On February 1 , 2015 Doug took his business operating policies and threw it all in the garbage. He started the first of what is now his daily huddle with the staff to let them know how their world was going to change.

                                          The Changes.
                                          He moved the shop to complete electronic inspections, purchased a new POS system and started getting control of the work flow in the shop. The trainers from AAEC (Automotive Aftermarket E-Learning Centre) worked with the staff on the new processes that were going to be put in place, as well as train him on what his role looks like as a business owner.

                                          Training.
                                          Doug established a training program for the staff with time lines and expectations. The entire staff is to complete 100 hours of training for the year. Callaghan hired new staff to help with the front counter operations and ensure that his clients are not let down.

                                          Vic’s Service training is done through on site work as well as training completed on line through NAPA Excellence. Doug Callaghan’s commitment to training included him. He needed to be disciplined enough to take the training and put ideas into actions. Callaghan says, “I hear a lot of owners that ask for help and invest in outside training yet fail to provide the leadership to make those ideas and plans become reality”. He was determined not to let that happen. Doug wanted to see an increase in his net profit and a better life for himself and his team.

                                          Exceptional Results.
                                          In May of 2016 the hopes for the business were realized. The labor sales are up $100,000 up over the previous year. The operation has expanded from 3 bays to 6 bays by adding another facility to the operation.

                                          The staff is engaged and cares about the business. They no longer guess where the business is headed as the plan is re-affirmed every day. The training and support is providing stronger service to Vic’s Service Centre clients.

                                          The Numbers.
                                          Callaghan has seen the hours per invoice grow every month, without a decrease in his spending in the business. Doug reports monthly to his consultants who evaluate the progress against his business plan so that his business is always on the right path to success.

                                          In His Own Words.
                                          Doug Callaghan says, “The commitment to training and improving the business has changed my life. I am excited every day to see what we can achieve. I am making decisions based on measurable items and not emotion. I am able to lead my team properly because I am taking the time to make sure that we are moving the business forward and under control.  With the team seeing the seriousness to stay the course, they have become engaged in the business in a way that I have never seen”.

                                          Years in industry: 23
                                          Years in business ownership: 18
                                          Number of locations: 2
                                          Number of technicians: 5
                                          Number of lifts: 6
                                          Number of bays: 6
                                          Additional team members: Service Adviser – Reservationist – Technician Apprentice
                                          Annual estimated volume: $1.3MM
                                          Days Open: M-F
                                          Association membership: Autopro
                                          Supplier marketing group: NAPA
                                          Trainer/Coach: AAEC / Bob Greenwood – Rui Martins

                                          Read Press Release on 2016 ACE awards here.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          Insider Enroll 1

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus.Episode Logo Sponsored By v1 With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Doug Callaghan from Vic’s Service Centre in Wainwright, Alberta Canada is the winner of the 2016 Auto Care Association ACE (Automotive Career and Education) award for businesses with under 50 employees.  Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition.

                                          The Beginning of the Change.
                                          It all began in the fall of 2014 when Doug Callaghan had had enough. He knew there had to be a better way to handle his business that was starting to burst at the seams.  He was getting frustrated with his staff because he did not think they were engaged enough in his vision for the business. Looking back, Doug never let them know what was going on in his head.

                                          He was working harder but was not seeing his net profit grow at a proper rate. Doug had no processes in place that allowed him to have better controls of the business. As Doug says, “ I was starting to let clients down and that was killing me”.

                                          Hired a Business Coach.
                                          Callaghan read in trade magazines about other shop owners who were having success. He wondered what he was doing wrong. He decided it was time for a change. He attended shop owner training in January 2015 with AAEC and decided to sign on for their support. This would mean a substantial investment in training, new staff, new equipment and a personal commitment to getting focused on working on the business not in the business.

                                          On February 1 , 2015 Doug took his business operating policies and threw it all in the garbage. He started the first of what is now his daily huddle with the staff to let them know how their world was going to change.

                                          The Changes.
                                          He moved the shop to complete electronic inspections, purchased a new POS system and started getting control of the work flow in the shop. The trainers from AAEC (Automotive Aftermarket E-Learning Centre) worked with the staff on the new processes that were going to be put in place, as well as train him on what his role looks like as a business owner.

                                          Training.
                                          Doug established a training program for the staff with time lines and expectations. The entire staff is to complete 100 hours of training for the year. Callaghan hired new staff to help with the front counter operations and ensure that his clients are not let down.

                                          Vic’s Service training is done through on site work as well as training completed on line through NAPA Excellence. Doug Callaghan’s commitment to training included him. He needed to be disciplined enough to take the training and put ideas into actions. Callaghan says, “I hear a lot of owners that ask for help and invest in outside training yet fail to provide the leadership to make those ideas and plans become reality”. He was determined not to let that happen. Doug wanted to see an increase in his net profit and a better life for himself and his team.

                                          Exceptional Results.
                                          In May of 2016 the hopes for the business were realized. The labor sales are up $100,000 up over the previous year. The operation has expanded from 3 bays to 6 bays by adding another facility to the operation.

                                          The staff is engaged and cares about the business. They no longer guess where the business is headed as the plan is re-affirmed every day. The training and support is providing stronger service to Vic’s Service Centre clients.

                                          The Numbers.
                                          Callaghan has seen the hours per invoice grow every month, without a decrease in his spending in the business. Doug reports monthly to his consultants who evaluate the progress against his business plan so that his business is always on the right path to success.

                                          In His Own Words.
                                          Doug Callaghan says, “The commitment to training and improving the business has changed my life. I am excited every day to see what we can achieve. I am making decisions based on measurable items and not emotion. I am able to lead my team properly because I am taking the time to make sure that we are moving the business forward and under control.  With the team seeing the seriousness to stay the course, they have become engaged in the business in a way that I have never seen”.

                                          Years in industry: 23
                                          Years in business ownership: 18
                                          Number of locations: 2
                                          Number of technicians: 5
                                          Number of lifts: 6
                                          Number of bays: 6
                                          Additional team members: Service Adviser – Reservationist – Technician Apprentice
                                          Annual estimated volume: $1.3MM
                                          Days Open: M-F
                                          Association membership: Autopro
                                          Supplier marketing group: NAPA
                                          Trainer/Coach: AAEC / Bob Greenwood – Rui Martins

                                          Read Press Release on 2016 ACE awards here.

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          Insider Enroll 1

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus.Episode Logo Sponsored By v1 With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5354Tue, 20 Sep 2016 03:00:51 -040030:01falsefullLearn how a total shop transformation in eighteen months earned the 2016 Auto Care Association ACE award.<br /> <br /> Doug Callaghan from Vic’s Service Centre in Wainwright, Alberta Canada is the winner of the 2016 Auto Care Association ACE (Automotive Career and Education) award for businesses with under 50 employees. Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition.                                          RR 152: Scott Norman Automotive EducatorRR 152: Scott Norman Automotive EducatorScott Norman is an Associate Professor of Automotive Technology at Pittsburg State University in Pittsburg, KS and President of the National Association of Automotive Universities.

                                          He started his career as an automotive technician, like so many others, with an automotive technology associates degree, but his automotive career took a huge turn into the automotive corporate world. When the downturn happened he decided to complete his bachelor’s degree in automotive technology.  Now he is helping automotive students fulfill their dreams to become the next generation of leaders in the automotive industry at his alma mater.

                                          In his spare time.
                                          Scott is the program coordinator for the four yearscott-norman-and-students-001 bachelors program in Automotive Technology. He is also Chairman of the National Automotive Service Technology committee for Skills USA and the president of the National Association of Automotive Universities (NAAU).

                                          He’s worked for many years with Chrysler before joining his alma mater as an associate professor.

                                          Listen to Scott speak to:

                                          -Value of a four-year degree.
                                          -Why parents like the four year over the two-year program.
                                          -How the independent service professional can get involved in recruitment for graduates.
                                          -His favorite class to teach.
                                          -How he and his fellow instructors improve their learning curve to keep pace with the changing technology.

                                          Pittsburg State University website here.

                                          Skills USA Website here.

                                          Skills USA – World Skills site here.

                                          Scott Normans email here.

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-MogulEpisode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Scott Norman is an Associate Professor of Automotive Technology at Pittsburg State University in Pittsburg, KS and President of the National Association of Automotive Universities.

                                          He started his career as an automotive technician, like so many others, with an automotive technology associates degree, but his automotive career took a huge turn into the automotive corporate world. When the downturn happened he decided to complete his bachelor’s degree in automotive technology.  Now he is helping automotive students fulfill their dreams to become the next generation of leaders in the automotive industry at his alma mater.

                                          In his spare time.
                                          Scott is the program coordinator for the four yearscott-norman-and-students-001 bachelors program in Automotive Technology. He is also Chairman of the National Automotive Service Technology committee for Skills USA and the president of the National Association of Automotive Universities (NAAU).

                                          He’s worked for many years with Chrysler before joining his alma mater as an associate professor.

                                          Listen to Scott speak to:

                                          -Value of a four-year degree.
                                          -Why parents like the four year over the two-year program.
                                          -How the independent service professional can get involved in recruitment for graduates.
                                          -His favorite class to teach.
                                          -How he and his fellow instructors improve their learning curve to keep pace with the changing technology.

                                          Pittsburg State University website here.

                                          Skills USA Website here.

                                          Skills USA – World Skills site here.

                                          Scott Normans email here.

                                          Insider Enroll 1

                                          Be socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-MogulEpisode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5337Fri, 16 Sep 2016 03:00:12 -040029:06falsefullAutomotive Technology Bachelor’s Degree program producing our future technicians and entrepreneurs.<br /> <br /> Scott Norman is an Associate Professor of Automotive Technology at Pittsburg State University in Pittsburg, KS and President of the National Association of Automotive Universities.                                          RR 151: Gary Keyes from E & M MotorsRR 151: Gary Keyes from E & M MotorsGary Keyes is the owner of E & M Motors Auto Service in Stuart, Florida.

                                          Started at a service station. (remember them?)
                                          Gary started as a tech, right out of high school back in the service station days in Miami. He also worked in a Toyota dealership for 10 years and decided he was smart enough to open a shop himself. He says he is still learning.

                                          Networking.
                                          Through the value of networking, as a member of ASA, he found and purchased E & M motors.  He tells the story. Networking with peers, he says, is one of the most powerful benefits of association membership. It paid off again when he hired a tech from up north who wanted toem-motors-3 move to Florida; he tells the story of how that happened.

                                          Trustee for AMi.
                                          He’s also a trustee of AMi. Gary recently received his AMAM (Accredited Master Automotive Manager) certification. As a major commitment to his technician training he will close his shop during Vision High Tech training and expo, a show in Kansas City. He says the benefits of a year’s worth of high quality training at one time is a huge benefit.

                                          Gary Keyes is an ASE Certified Master Technician Since 1978.

                                          Here are a few questions asked of Gary Keyes:

                                          How many customers schedule online?

                                          Future plans. What about succession planning?

                                          Who owns the vehicle data in the age of telematics and the connected car?

                                          Gary has given a strong commitment to the industry:

                                           

                                          • Member of the Board of Directors for ASA Florida- Automotive Service Association of Florida
                                          • Past President of ASA – Automotive Service Association Miami Dade Chapter
                                          • Past President of ASA Treasure Coast Florida chapter 2000-2004
                                          • General Director of the Automotive Service Association -ASA national 2011-2015
                                          • Member of the Board of Trustees for AMi – Automotive Management Institute
                                          • Member of Federated Car Care Advisory council
                                          • Serve on the Automotive Technology Advisory committees for both Indian River State College and Martin County High schools.

                                          Business Overview

                                          Years in industry: 43
                                          Years in business ownership: 34
                                          Number of technicians: 2
                                          Number of Lifts: 4
                                          Number of Bays: 6
                                          Other team members: Service Advisor
                                          Open: Mon – Fri
                                          Annual estimated volume: $700K
                                          Industry involvement: ASA – AMi
                                          Special Accreditation's: AMAM
                                          ASE: Master
                                          Trainer/Coach: AdvisorFix – Jeremy O'Neal
                                          Advisory Council: Federated
                                          Supplier: Federated – Delco PSC

                                          Link to E & M Motors here.    Link to AMi here.    Link to ASA here.

                                          Be socaily involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          Insider Enroll 1

                                          This episode is brought to you by Federal-Mogul Motorparts Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Gary Keyes is the owner of E & M Motors Auto Service in Stuart, Florida.

                                          Started at a service station. (remember them?)
                                          Gary started as a tech, right out of high school back in the service station days in Miami. He also worked in a Toyota dealership for 10 years and decided he was smart enough to open a shop himself. He says he is still learning.

                                          Networking.
                                          Through the value of networking, as a member of ASA, he found and purchased E & M motors.  He tells the story. Networking with peers, he says, is one of the most powerful benefits of association membership. It paid off again when he hired a tech from up north who wanted toem-motors-3 move to Florida; he tells the story of how that happened.

                                          Trustee for AMi.
                                          He’s also a trustee of AMi. Gary recently received his AMAM (Accredited Master Automotive Manager) certification. As a major commitment to his technician training he will close his shop during Vision High Tech training and expo, a show in Kansas City. He says the benefits of a year’s worth of high quality training at one time is a huge benefit.

                                          Gary Keyes is an ASE Certified Master Technician Since 1978.

                                          Here are a few questions asked of Gary Keyes:

                                          How many customers schedule online?

                                          Future plans. What about succession planning?

                                          Who owns the vehicle data in the age of telematics and the connected car?

                                          Gary has given a strong commitment to the industry:

                                           

                                          • Member of the Board of Directors for ASA Florida- Automotive Service Association of Florida
                                          • Past President of ASA – Automotive Service Association Miami Dade Chapter
                                          • Past President of ASA Treasure Coast Florida chapter 2000-2004
                                          • General Director of the Automotive Service Association -ASA national 2011-2015
                                          • Member of the Board of Trustees for AMi – Automotive Management Institute
                                          • Member of Federated Car Care Advisory council
                                          • Serve on the Automotive Technology Advisory committees for both Indian River State College and Martin County High schools.

                                          Business Overview

                                          Years in industry: 43
                                          Years in business ownership: 34
                                          Number of technicians: 2
                                          Number of Lifts: 4
                                          Number of Bays: 6
                                          Other team members: Service Advisor
                                          Open: Mon – Fri
                                          Annual estimated volume: $700K
                                          Industry involvement: ASA – AMi
                                          Special Accreditation's: AMAM
                                          ASE: Master
                                          Trainer/Coach: AdvisorFix – Jeremy O'Neal
                                          Advisory Council: Federated
                                          Supplier: Federated – Delco PSC

                                          Link to E & M Motors here.    Link to AMi here.    Link to ASA here.

                                          Be socaily involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          Insider Enroll 1

                                          This episode is brought to you by Federal-Mogul Motorparts Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5312Tue, 13 Sep 2016 03:00:59 -040026:16falsefullGary Keyes is the owner of E & M Motors Auto Service in Stuart, Florida. Started at a service station. (remember them?) Gary started as a tech, right out of high school back in the service station days in Miami. He also worked in a Toyota dealership for 10 years and decided he was smart…                                          RR 150: Murray Voth – Freedom Consulting & TrainingRR 150: Murray Voth – Freedom Consulting & TrainingDuring high school and college Murray Voth, owner of Freedom Consulting and Training, learned to service and repair both motorcycles and airplanes while he finished his commercial pilot’s license. After college, Murray’s research skills were honed while doing a community research project; as a result, he was hired by a firm doing research and development in the service station industry. That led him to own and operate service stations for the next 20 years.

                                          Learned the repair business.
                                          The majority of his service stations had automotive repair bays and that was where his steep learning curve began.  Murray attributes any success he has had to taking training from several major automotive shop management training companies in both Canada and the United States. Murray is grateful to the many mentors that influenced his life, both from inside and outside of the industry.

                                          After receiving extensive training from a major oil company in Canada, Murray worked in service station dealer development training. His experience in training and development led to an interest in how people function. He began to think about what holds them back from learning and implementing new practices in their businesses. What causes people to change?

                                          Learning break-through’s.
                                          Murray has done extensive research into human potential and has the ability to synthesize this material and make it practical to apply.  His favorite moment is when a client says, “I get it!” or “I did it!”  He is known as an implementation coach. For the last 10 years he has been the senior trainer, coach and facilitator for a major automotive training company in Canada, and worked part time in the USA as his schedule allows.  Murray has worked with hundreds of shops and shop owners helping them to be more profitable and reduce their stress levels.

                                          Helping people.
                                          Murray considers it a privilege, and fulfillment of a lifelong dream, to bring training to families and small businesses. His greatest focus is on independent automotive maintenance and repair shops to help reduce stress and improve their economic circumstances.

                                          A few strong concepts are coming your way:

                                          Why do we refer our friends to businesses we’ve done ‘business’ with?

                                          If car repairs were a regular bill to pay, it’s no longer a grudge purchase.

                                          Who are the four stake holders for change in your business?

                                          How do you SOAR?

                                          Also get Murray’s 8 commandments of automotive service.

                                          Social websites are the General Store of the modern era.

                                          Murray’s Operating Principles

                                          Universal Law of Free Will – Take Responsibility

                                          The Right to Choose One’s Own Path – Create a Vision for the Future

                                           Power Of Intuition and Thought – Use All of Your Mind

                                           Freedom of Choice – Make Decisions

                                           Services

                                          Consulting, Training, Coaching, and Strategic Planning Services for Small Business

                                          Specializing in the Automotive Service Industry

                                          Authorized and Certified GLRI Coach

                                          Freedom Consulting and Trianing website here.

                                          Feedback, socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul MotorpEpisode Logo Sponsored By v1
                                          arts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          During high school and college Murray Voth, owner of Freedom Consulting and Training, learned to service and repair both motorcycles and airplanes while he finished his commercial pilot’s license. After college, Murray’s research skills were honed while doing a community research project; as a result, he was hired by a firm doing research and development in the service station industry. That led him to own and operate service stations for the next 20 years.

                                          Learned the repair business.
                                          The majority of his service stations had automotive repair bays and that was where his steep learning curve began.  Murray attributes any success he has had to taking training from several major automotive shop management training companies in both Canada and the United States. Murray is grateful to the many mentors that influenced his life, both from inside and outside of the industry.

                                          After receiving extensive training from a major oil company in Canada, Murray worked in service station dealer development training. His experience in training and development led to an interest in how people function. He began to think about what holds them back from learning and implementing new practices in their businesses. What causes people to change?

                                          Learning break-through’s.
                                          Murray has done extensive research into human potential and has the ability to synthesize this material and make it practical to apply.  His favorite moment is when a client says, “I get it!” or “I did it!”  He is known as an implementation coach. For the last 10 years he has been the senior trainer, coach and facilitator for a major automotive training company in Canada, and worked part time in the USA as his schedule allows.  Murray has worked with hundreds of shops and shop owners helping them to be more profitable and reduce their stress levels.

                                          Helping people.
                                          Murray considers it a privilege, and fulfillment of a lifelong dream, to bring training to families and small businesses. His greatest focus is on independent automotive maintenance and repair shops to help reduce stress and improve their economic circumstances.

                                          A few strong concepts are coming your way:

                                          Why do we refer our friends to businesses we’ve done ‘business’ with?

                                          If car repairs were a regular bill to pay, it’s no longer a grudge purchase.

                                          Who are the four stake holders for change in your business?

                                          How do you SOAR?

                                          Also get Murray’s 8 commandments of automotive service.

                                          Social websites are the General Store of the modern era.

                                          Murray’s Operating Principles

                                          Universal Law of Free Will – Take Responsibility

                                          The Right to Choose One’s Own Path – Create a Vision for the Future

                                           Power Of Intuition and Thought – Use All of Your Mind

                                           Freedom of Choice – Make Decisions

                                           Services

                                          Consulting, Training, Coaching, and Strategic Planning Services for Small Business

                                          Specializing in the Automotive Service Industry

                                          Authorized and Certified GLRI Coach

                                          Freedom Consulting and Trianing website here.

                                          Feedback, socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul MotorpEpisode Logo Sponsored By v1
                                          arts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5294Fri, 09 Sep 2016 03:00:49 -040034:45falsefullDuring high school and college Murray Voth, owner of Freedom Consulting and Training, learned to service and repair both motorcycles and airplanes while he finished his commercial pilot’s license. After college, Murray’s research skills were honed while doing a community research project; as a result, he was hired by a firm doing research and development in…                                          RR 149: Carolyn Coquillette from Luscious GarageRR 149: Carolyn Coquillette from Luscious GarageCarolyn Coquillette discovered wrenching in 2000, shortly after graduating from college. A rare female mechanic, her nickname at the service station and in professional circles became “Luscious Garage.”

                                          Carolyn owns Luscious Garage, a hybrid specialty shop in San Francisco and probably the best known hybrid shop in the country. She also owns Shop-Ware, a software company that allows repair shops to run online and paper-free.

                                          Start-Up.
                                          She opened Luscious Garage in September 2007, became certified as a Benefit Corporation August 2012 with nine full time and two-part time employees. Luscious Garage is currently open 80 hours per week, spanning day and night shifts. The shop averages over 700 jobs per month.

                                          Hybrid Focus.
                                          Interest in hybrids and advanced diagnostics took Carolyn from Ann Arbor, MI to the San Francisco Bay Area. Extended study in those fields (and the pitfalls of the industry) convinced her it was time to open her own shop inspired by the hybrid: to be green, high tech, and cutting-edge.

                                          Luscious Garage was the first shop in the country dedicated exclusively Luscious Garage 3to hybrids. It was named Small Green Business of the Year within its first year of business by the SF Bay Guardian. Its innovative philosophy has garnered local, national, and international press. Luscious Garage believes in hybrid automotive technology and applies this new paradigm to everything they do.

                                          Shop-Ware.
                                          Carolyn Coquillette also owns Shop-Ware, a comprehensive shop management system. She discusses how that came about and why she is currently working full time on this company.

                                          The discussion includes:

                                          Labor Rates. The need to raise them and her prediction for the next five years.

                                          How to bring the customer into the repair experience.

                                          Luscious Garage is more responsive, and fun to deal with, over the dealerLusciuos Garage 1

                                          Carolyn shares her inspiration on how to improve what we do and how to make it better.

                                          Plugging into community college and looking for star technicians.

                                          The car is a rolling iPhone. Consumer has no concept of the complexity or how it works so having a collaborative conversation with the customer is critical.

                                          Carolyn would argue that the reason we don’t have great resources and technology is because the industry benefits if the shops are disorganized. If we were more organized, we could charge more money.

                                          Luscious Garage website here.

                                          Shop-Ware website here.

                                          About Luscious Garage

                                          Years in industry: 15
                                          Years in business ownership: 10
                                          Number of technicians: 5
                                          Number of lifts: 5
                                          Number of bays: 5
                                          Other team members: General Manager and Parts Manager
                                          Days Open: M-F
                                          Annual estimated volume: $1.8MM
                                          Specialty: Hybrid Specialist – Certified Benefit Corp – Software allows collaboration between staff and with customers.
                                          Industry involvement: Service Center Scholars – ASA – ASCCA – iATN – ACA – Women's Board
                                          Special Accreditation's: BS Physics/English – University of Michigan
                                          Trainer/Coach: Service Center Scholars is the original NCM 20 group
                                          Certifications: ASA Master – L1 – L3
                                          Philanthropy: Golden Gate Electric Vehicle Association – Plug-In America

                                          Feedback, socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          Insider Enroll 1

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Carolyn Coquillette discovered wrenching in 2000, shortly after graduating from college. A rare female mechanic, her nickname at the service station and in professional circles became “Luscious Garage.”

                                          Carolyn owns Luscious Garage, a hybrid specialty shop in San Francisco and probably the best known hybrid shop in the country. She also owns Shop-Ware, a software company that allows repair shops to run online and paper-free.

                                          Start-Up.
                                          She opened Luscious Garage in September 2007, became certified as a Benefit Corporation August 2012 with nine full time and two-part time employees. Luscious Garage is currently open 80 hours per week, spanning day and night shifts. The shop averages over 700 jobs per month.

                                          Hybrid Focus.
                                          Interest in hybrids and advanced diagnostics took Carolyn from Ann Arbor, MI to the San Francisco Bay Area. Extended study in those fields (and the pitfalls of the industry) convinced her it was time to open her own shop inspired by the hybrid: to be green, high tech, and cutting-edge.

                                          Luscious Garage was the first shop in the country dedicated exclusively Luscious Garage 3to hybrids. It was named Small Green Business of the Year within its first year of business by the SF Bay Guardian. Its innovative philosophy has garnered local, national, and international press. Luscious Garage believes in hybrid automotive technology and applies this new paradigm to everything they do.

                                          Shop-Ware.
                                          Carolyn Coquillette also owns Shop-Ware, a comprehensive shop management system. She discusses how that came about and why she is currently working full time on this company.

                                          The discussion includes:

                                          Labor Rates. The need to raise them and her prediction for the next five years.

                                          How to bring the customer into the repair experience.

                                          Luscious Garage is more responsive, and fun to deal with, over the dealerLusciuos Garage 1

                                          Carolyn shares her inspiration on how to improve what we do and how to make it better.

                                          Plugging into community college and looking for star technicians.

                                          The car is a rolling iPhone. Consumer has no concept of the complexity or how it works so having a collaborative conversation with the customer is critical.

                                          Carolyn would argue that the reason we don’t have great resources and technology is because the industry benefits if the shops are disorganized. If we were more organized, we could charge more money.

                                          Luscious Garage website here.

                                          Shop-Ware website here.

                                          About Luscious Garage

                                          Years in industry: 15
                                          Years in business ownership: 10
                                          Number of technicians: 5
                                          Number of lifts: 5
                                          Number of bays: 5
                                          Other team members: General Manager and Parts Manager
                                          Days Open: M-F
                                          Annual estimated volume: $1.8MM
                                          Specialty: Hybrid Specialist – Certified Benefit Corp – Software allows collaboration between staff and with customers.
                                          Industry involvement: Service Center Scholars – ASA – ASCCA – iATN – ACA – Women's Board
                                          Special Accreditation's: BS Physics/English – University of Michigan
                                          Trainer/Coach: Service Center Scholars is the original NCM 20 group
                                          Certifications: ASA Master – L1 – L3
                                          Philanthropy: Golden Gate Electric Vehicle Association – Plug-In America

                                          Feedback, socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          Insider Enroll 1

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5270Tue, 06 Sep 2016 03:00:18 -040031:14falsefullCarolyn Coquillette discovered wrenching in 2000, shortly after graduating from college. A rare female mechanic, her nickname at the service station and in professional circles became “Luscious Garage.” Carolyn owns Luscious Garage, a hybrid specialty shop in San Francisco and probably the best known hybrid shop in the country. She also owns Shop-Ware, a software…                                          RR 148: Bobby Bassett From Gates CorporationRR 148: Bobby Bassett From Gates CorporationBobby Bassett, the Manager of Training North America for Gates Corporation, started with Gates in sales in 1999 and transitioned into training. There he found his calling.

                                          Powerful Quote and Reason to Listen: “Bottom line for technician, service writer and shop owner are missing tremendous profits. They are not fixing their customers cars; the guy down the street is.”

                                          Recognition.
                                          A major milestone for Bobby was when he was honored in 2014 with the Mort Schwartz Excellence in Education Award. The Mort Schwartz Excellence in Education Award is given annually to the person, educational institution or company that best advances the concepts and programs for education or continuing education in the North American automotive aftermarket.

                                          Bassett was recognized for his accomplishments in the training arena. This includes the Gates Tools for Schools Program, an industry-wide initiative to provide support for automotive instructors. Also, the Gates Performance Center, an e-learning site that provides video and other training support for Gates employees, customers, technicians and students, and his work for introducing “Inside AAPEX”, a program to encourage instructors to attend AAPEX.

                                          “It is a huge honor to receive this award,” said Bassett, “Hopefully this award will provide industry insight as to the needs of the educators along with their students. After all, they will be the ones repairing cars in the future and we want to make sure they have the latest information at their fingertips.”

                                          Above and beyond.
                                          Bobby is involved with ATMC  (Automotive Training Managers Council) and is a past Chairman. He is involved with the ASE Board of Governors and is a SkillsUSA Automotive Service Technology Committee member. He is also a NACAT Foundation past Chair.

                                          Bobby recently spoke at NACE/CARS 2016 on Servicing and Selling Belt and Hose Service and is involved with Service EDU. Hear Bobby in the Service EDU episode 114 here.

                                          One of  his big accomplishments was creating the Gates Hub. It houses training and resources for professionals and for educators. Bobby is so proud of the Tools for Schools program where educators can get access to a presentation library, tech tips, a video library and their webinar calendar.

                                          Why listen:

                                          Learn of failure rates related to the cooling system.

                                          Learn of the percentage rate of timing belt failure after just installing the belt.

                                          Listen to Bobby focus on the critical reasoning behind root cause failures

                                          Why tensioners are more important than ever because the root cause of many failures is the tensioner in the Accessory Belt Drive and Coolant System

                                          Learn about the spray bottle test to determine an alignment or tension related noise.

                                          Gates.com/hub here.

                                          Feedback, socailly involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          Insider Enroll 1

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Bobby Bassett, the Manager of Training North America for Gates Corporation, started with Gates in sales in 1999 and transitioned into training. There he found his calling.

                                          Powerful Quote and Reason to Listen: “Bottom line for technician, service writer and shop owner are missing tremendous profits. They are not fixing their customers cars; the guy down the street is.”

                                          Recognition.
                                          A major milestone for Bobby was when he was honored in 2014 with the Mort Schwartz Excellence in Education Award. The Mort Schwartz Excellence in Education Award is given annually to the person, educational institution or company that best advances the concepts and programs for education or continuing education in the North American automotive aftermarket.

                                          Bassett was recognized for his accomplishments in the training arena. This includes the Gates Tools for Schools Program, an industry-wide initiative to provide support for automotive instructors. Also, the Gates Performance Center, an e-learning site that provides video and other training support for Gates employees, customers, technicians and students, and his work for introducing “Inside AAPEX”, a program to encourage instructors to attend AAPEX.

                                          “It is a huge honor to receive this award,” said Bassett, “Hopefully this award will provide industry insight as to the needs of the educators along with their students. After all, they will be the ones repairing cars in the future and we want to make sure they have the latest information at their fingertips.”

                                          Above and beyond.
                                          Bobby is involved with ATMC  (Automotive Training Managers Council) and is a past Chairman. He is involved with the ASE Board of Governors and is a SkillsUSA Automotive Service Technology Committee member. He is also a NACAT Foundation past Chair.

                                          Bobby recently spoke at NACE/CARS 2016 on Servicing and Selling Belt and Hose Service and is involved with Service EDU. Hear Bobby in the Service EDU episode 114 here.

                                          One of  his big accomplishments was creating the Gates Hub. It houses training and resources for professionals and for educators. Bobby is so proud of the Tools for Schools program where educators can get access to a presentation library, tech tips, a video library and their webinar calendar.

                                          Why listen:

                                          Learn of failure rates related to the cooling system.

                                          Learn of the percentage rate of timing belt failure after just installing the belt.

                                          Listen to Bobby focus on the critical reasoning behind root cause failures

                                          Why tensioners are more important than ever because the root cause of many failures is the tensioner in the Accessory Belt Drive and Coolant System

                                          Learn about the spray bottle test to determine an alignment or tension related noise.

                                          Gates.com/hub here.

                                          Feedback, socailly involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          Insider Enroll 1

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5255Fri, 02 Sep 2016 03:00:55 -040030:03falsefullBobby Bassett, the Manager of Training North America for Gates Corporation, started with Gates in sales in 1999 and transitioned into training. There he found his calling. Powerful Quote and Reason to Listen: “Bottom line for technician, service writer and shop owner are missing tremendous profits. They are not fixing their customers cars; the guy…                                          RR 147: Jacquie Walter Hower from Zimmerman’s AutomotiveRR 147: Jacquie Walter Hower from Zimmerman’s AutomotiveJacquie Walter Hower is the Director of Operations and 3rd generation at her family’s business, Zimmerman’s Automotive, in Mechanicsburg, PA.

                                          Typical family indoctrination.
                                          During high school and into college, Jacquie worked part time for the company working in the Quick Lube department as a technician changing oil and maintaining customer vehicles. After her sophomore year of college, she was given the chance to become a manager for a new Quick Lube location for the company.

                                          Director of Operations.
                                          Since then Jacquie’s love for the industry grew into a passion. As director of operations, she handles a number of different jobs such as customer service, service auditing, daily accounting, training, and community involvement/events.

                                          Attending Northwood On-Line.
                                          In the summer of 2016, Jacquie began the Aftermarket Management program at Northwood University Jacquie Walter Hower 2-001where she hopes to complete her bachelor’s degree in two years. Jacquie is involved with the Car Care Women’s Board and sits on the board of directors at the Mechanicsburg Chamber of Commerce.  She resides in Mechanicsburg, PA with her husband, Dan, and their two young boys, Brantley (4) and Mason (2).

                                          Jacquie is the daughter of previous podcast guest Judy Zimmerman Walter. Hear Judy’s episode fifteen here.

                                          Why Listen?

                                          Talks about her Women’s Board mentor. Former guest Jill Trotta from Repair Pal.

                                          Jacquie talks about the company’s succession plan.

                                          Learn about her Child Seat Certification and how she is helping her community.

                                          Her recent event with Family Service Day supporting 20 families transportation needs.

                                          Zimmerman’s Automotive website here.
                                          Also mentioned in interview; Northwood University Aftermarket Program here.Insider Enroll 1

                                          Feedback, socailly involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Jacquie Walter Hower is the Director of Operations and 3rd generation at her family’s business, Zimmerman’s Automotive, in Mechanicsburg, PA.

                                          Typical family indoctrination.
                                          During high school and into college, Jacquie worked part time for the company working in the Quick Lube department as a technician changing oil and maintaining customer vehicles. After her sophomore year of college, she was given the chance to become a manager for a new Quick Lube location for the company.

                                          Director of Operations.
                                          Since then Jacquie’s love for the industry grew into a passion. As director of operations, she handles a number of different jobs such as customer service, service auditing, daily accounting, training, and community involvement/events.

                                          Attending Northwood On-Line.
                                          In the summer of 2016, Jacquie began the Aftermarket Management program at Northwood University Jacquie Walter Hower 2-001where she hopes to complete her bachelor’s degree in two years. Jacquie is involved with the Car Care Women’s Board and sits on the board of directors at the Mechanicsburg Chamber of Commerce.  She resides in Mechanicsburg, PA with her husband, Dan, and their two young boys, Brantley (4) and Mason (2).

                                          Jacquie is the daughter of previous podcast guest Judy Zimmerman Walter. Hear Judy’s episode fifteen here.

                                          Why Listen?

                                          Talks about her Women’s Board mentor. Former guest Jill Trotta from Repair Pal.

                                          Jacquie talks about the company’s succession plan.

                                          Learn about her Child Seat Certification and how she is helping her community.

                                          Her recent event with Family Service Day supporting 20 families transportation needs.

                                          Zimmerman’s Automotive website here.
                                          Also mentioned in interview; Northwood University Aftermarket Program here.Insider Enroll 1

                                          Feedback, socailly involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=5241Tue, 30 Aug 2016 03:00:10 -040029:52falsefullJacquie Walter Hower is the Director of Operations and 3rd generation at her family’s business, Zimmerman’s Automotive, in Mechanicsburg, PA. Typical family indoctrination. During high school and into college, Jacquie worked part time for the company working in the Quick Lube department as a technician changing oil and maintaining customer vehicles. After her sophomore year…                                          RR 146: Matt Fanslow – Technician InterviewRR 146: Matt Fanslow – Technician InterviewThis is the inaugural episode dedicated to one technician’s perspectives on the industry and their role in it. The Remarkable Results Radio Podcast has geared up to include technicians into the interview mix.

                                          Meet Matt Fanslow who works at Riverside Automotive in Red Wing, MN. Matt is the diagnostic tech/shop manager. His primary responsibilities are to diagnose drive-ability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. In the shop, if it needs to be diagnosed it goes to Matt. He’s been a tech since 1996.

                                          On the farm.
                                          Matt’s grandfather owned a Massey-Ferguson and Sperry-New Holland farm implement dealership where he spent most of his time as a youth. If his granddad hadn’t closed his doors in 1988 he says he most likely would be sitting in a field with a laptop rather than in a shop.

                                          Since his first job out of college, Matt has dedicated all his efforts and training towards improving his ability to efficiently and accurately diagnose automotive drive-ability, electrical, and electronic failures.

                                          Previously.
                                          You’ve heard Matt in episode 122 ‘ASE Test Uncovered’. He has supported ASE as a subject matter expert since 2007. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                                          Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image.

                                          His specialties is real-life experience at diagnosing automotive failures. Matt is well-versed in the use of diagnostic equipment (scan tools, oscilloscopes, meters, and transducers) over a wide range of vehicle makes.

                                          Hear an honest and raw interview that includes:

                                          -Craftsmanship
                                          -A techs personal commitment to training
                                          -Recruiting technicians in the industry
                                          -Grounds and sensors
                                          -Real world training application
                                          -Specialization

                                          Feedback, socailly involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          Insider Enroll 1

                                          This episode is brought to you by Federal-MogulEpisode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          This is the inaugural episode dedicated to one technician’s perspectives on the industry and their role in it. The Remarkable Results Radio Podcast has geared up to include technicians into the interview mix.

                                          Meet Matt Fanslow who works at Riverside Automotive in Red Wing, MN. Matt is the diagnostic tech/shop manager. His primary responsibilities are to diagnose drive-ability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. In the shop, if it needs to be diagnosed it goes to Matt. He’s been a tech since 1996.

                                          On the farm.
                                          Matt’s grandfather owned a Massey-Ferguson and Sperry-New Holland farm implement dealership where he spent most of his time as a youth. If his granddad hadn’t closed his doors in 1988 he says he most likely would be sitting in a field with a laptop rather than in a shop.

                                          Since his first job out of college, Matt has dedicated all his efforts and training towards improving his ability to efficiently and accurately diagnose automotive drive-ability, electrical, and electronic failures.

                                          Previously.
                                          You’ve heard Matt in episode 122 ‘ASE Test Uncovered’. He has supported ASE as a subject matter expert since 2007. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

                                          Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image.

                                          His specialties is real-life experience at diagnosing automotive failures. Matt is well-versed in the use of diagnostic equipment (scan tools, oscilloscopes, meters, and transducers) over a wide range of vehicle makes.

                                          Hear an honest and raw interview that includes:

                                          -Craftsmanship
                                          -A techs personal commitment to training
                                          -Recruiting technicians in the industry
                                          -Grounds and sensors
                                          -Real world training application
                                          -Specialization

                                          Feedback, socailly involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          Insider Enroll 1

                                          This episode is brought to you by Federal-MogulEpisode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5228Fri, 26 Aug 2016 03:00:25 -040038:14falsefullThis is the inaugural episode dedicated to one technician’s perspectives on the industry and their role in it. The Remarkable Results Radio Podcast has geared up to include technicians into the interview mix. Meet Matt Fanslow who works at Riverside Automotive in Red Wing, MN. Matt is the diagnostic tech/shop manager. His primary responsibilities are to…                                          RR 145: Dennis Montalbano from German Auto RepairRR 145: Dennis Montalbano from German Auto RepairDennis Montalbano was born in San Francisco and raised in San Jose. He started his career in the service station business and operated the largest Gulf station on the west coast in volume.

                                          Dennis then became the youngest Snap On Tools dealer at 22 years old and then the youngest Field Manager for Snap On at 30 years old. He moved to Fresno in 1982 with Snap On and purchased German Auto Repair in 1989.

                                          Dennis shares his thoughts and wisdom on telematics and who should own data. He has advice for service writers and shares his views on paying for technician training.

                                          Montalbano also reveals his very simple way to build your own demographic study of all your customers. Dennis also discusses the value that the independent repair providers bring to the motoring public in a very astute analogy vs. big box stores and dealerships.

                                          A classic car collector who owns his first purchased car, a 1956 Corvette that he has owned for over 45 years. He is also a trained California certified Lemon Law arbitrator for over 16 years. Dennis currently serves on the Executive Board of Directors for the Fresno Regional Workforce Investment Board.

                                          As  ASCCA (Automotive Service Councils of California) President in 2011 and again in 2016, his passion for the industry is what drives him to serve.

                                          Overview of German Auto Repair

                                          Years in industry: 46
                                          Years in business ownership: 27
                                          Number of technicians: 4
                                          Number of lifts: 4
                                          Number of bays 6
                                          Annual estimated volume: $1MM
                                          Days Open: M-F
                                          Specialty: 49 Years in Fresno only servicing European Vehicles
                                          Aftermarket association memberships: President of ASCCA – CAWA – CSBA
                                          Special Accreditation's: Bosch Tech 5  – California State Certified Arbitrator
                                          Supplier marketing group: Bosch Authorized Service Center since 1989
                                          Philanthropy: Executive Director Fresno Area Workforce Investment Board – Youth Chair

                                          Feedback, socailly involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul MotorpartEpisode Logo Sponsored By v1s and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Dennis Montalbano was born in San Francisco and raised in San Jose. He started his career in the service station business and operated the largest Gulf station on the west coast in volume.

                                          Dennis then became the youngest Snap On Tools dealer at 22 years old and then the youngest Field Manager for Snap On at 30 years old. He moved to Fresno in 1982 with Snap On and purchased German Auto Repair in 1989.

                                          Dennis shares his thoughts and wisdom on telematics and who should own data. He has advice for service writers and shares his views on paying for technician training.

                                          Montalbano also reveals his very simple way to build your own demographic study of all your customers. Dennis also discusses the value that the independent repair providers bring to the motoring public in a very astute analogy vs. big box stores and dealerships.

                                          A classic car collector who owns his first purchased car, a 1956 Corvette that he has owned for over 45 years. He is also a trained California certified Lemon Law arbitrator for over 16 years. Dennis currently serves on the Executive Board of Directors for the Fresno Regional Workforce Investment Board.

                                          As  ASCCA (Automotive Service Councils of California) President in 2011 and again in 2016, his passion for the industry is what drives him to serve.

                                          Overview of German Auto Repair

                                          Years in industry: 46
                                          Years in business ownership: 27
                                          Number of technicians: 4
                                          Number of lifts: 4
                                          Number of bays 6
                                          Annual estimated volume: $1MM
                                          Days Open: M-F
                                          Specialty: 49 Years in Fresno only servicing European Vehicles
                                          Aftermarket association memberships: President of ASCCA – CAWA – CSBA
                                          Special Accreditation's: Bosch Tech 5  – California State Certified Arbitrator
                                          Supplier marketing group: Bosch Authorized Service Center since 1989
                                          Philanthropy: Executive Director Fresno Area Workforce Investment Board – Youth Chair

                                          Feedback, socailly involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul MotorpartEpisode Logo Sponsored By v1s and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5204Tue, 23 Aug 2016 03:00:43 -040037:31falsefullDennis Montalbano was born in San Francisco and raised in San Jose. He started his career in the service station business and operated the largest Gulf station on the west coast in volume. Dennis then became the youngest Snap On Tools dealer at 22 years old and then the youngest Field Manager for Snap On at…                                          RR 144: John Passante – High Touch Leadership in a High Tech WorldRR 144: John Passante – High Touch Leadership in a High Tech WorldJohn Passante brings 35 years experience in human resources and organizational development experience to the podcast. He is the author of The Human Side: High-Touch Leadership in a High-Tech World, and a columnist dealing with the human side of the enterprise. John is also an adjunct professor at the University of the Aftermarket and a guest lecturer at various universities.

                                          Career.
                                          John is President and CEO of The Organizational Development Group where he prides himself in helping companies increase their effectiveness by better utilizing their human capital. His storied aftermarket career includes executive positions in human resources at Monroe/Tenneco, Delphi, Moog and Car Quest.

                                          The Book.
                                          John’s book, The Human Side: High-Touch Leadership, is the basis for the interview. His years of aftermarket experience is referenced during the interview.

                                          Legacy Stories.
                                          John shares great stories about Larry McCurdy, Hubert (Hub) Moog, John Collins, John Goerlich and Warren Ellis. He knows how to tell renowned stories of legacy aftermarket leaders.

                                          Key discussion points to value in this episode:

                                          Attributes of good character in a leader

                                          Being a good listener

                                          Uncompromising standards

                                          The value of a positive attitude

                                          Strength of mentoring

                                          Supporting the Aftermarket.
                                          John is a member of the steering committee for the Global Automotive Aftermarket Symposium (GAAS) and for the GAAS Scholarship committee that annually grants scholarships to students studying for careers in the automotive aftermarket.

                                          Recognition.
                                          In 1995, Passante was inducted into the Automotive Aftermarket Hall of Fame and in August 1980, he received the University of Toledo Pacemaker Award, an award given annually to outstanding business alumni. In 1990, he received the Automotive Aftermarket Education Award from Northwood University.

                                          Still Working.
                                          Passante is a motivational speaker who conducts many seminars for major corporations throughout the U.S., Canada and internationally. He has published many articles on leadership, communications and motivation.

                                          Visit John’s Linked in page here.

                                          Insider Enroll 1

                                          Feedback, get social, involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts andEpisode Logo Sponsored By v1 Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          John Passante brings 35 years experience in human resources and organizational development experience to the podcast. He is the author of The Human Side: High-Touch Leadership in a High-Tech World, and a columnist dealing with the human side of the enterprise. John is also an adjunct professor at the University of the Aftermarket and a guest lecturer at various universities.

                                          Career.
                                          John is President and CEO of The Organizational Development Group where he prides himself in helping companies increase their effectiveness by better utilizing their human capital. His storied aftermarket career includes executive positions in human resources at Monroe/Tenneco, Delphi, Moog and Car Quest.

                                          The Book.
                                          John’s book, The Human Side: High-Touch Leadership, is the basis for the interview. His years of aftermarket experience is referenced during the interview.

                                          Legacy Stories.
                                          John shares great stories about Larry McCurdy, Hubert (Hub) Moog, John Collins, John Goerlich and Warren Ellis. He knows how to tell renowned stories of legacy aftermarket leaders.

                                          Key discussion points to value in this episode:

                                          Attributes of good character in a leader

                                          Being a good listener

                                          Uncompromising standards

                                          The value of a positive attitude

                                          Strength of mentoring

                                          Supporting the Aftermarket.
                                          John is a member of the steering committee for the Global Automotive Aftermarket Symposium (GAAS) and for the GAAS Scholarship committee that annually grants scholarships to students studying for careers in the automotive aftermarket.

                                          Recognition.
                                          In 1995, Passante was inducted into the Automotive Aftermarket Hall of Fame and in August 1980, he received the University of Toledo Pacemaker Award, an award given annually to outstanding business alumni. In 1990, he received the Automotive Aftermarket Education Award from Northwood University.

                                          Still Working.
                                          Passante is a motivational speaker who conducts many seminars for major corporations throughout the U.S., Canada and internationally. He has published many articles on leadership, communications and motivation.

                                          Visit John’s Linked in page here.

                                          Insider Enroll 1

                                          Feedback, get social, involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Motorparts andEpisode Logo Sponsored By v1 Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5190Fri, 19 Aug 2016 03:00:22 -040047:10falsefullJohn Passante brings 35 years experience in human resources and organizational development experience to the podcast. He is the author of The Human Side: High-Touch Leadership in a High-Tech World, and a columnist dealing with the human side of the enterprise. John is also an adjunct professor at the University of the Aftermarket and a…                                          RR 143: Kevin Donohoe from Pacific Motor ServiceRR 143: Kevin Donohoe from Pacific Motor ServiceKevin Donohoe, a multi-shop owner says, “Our clients are the true heroes of this story! And our purpose is to serve them”.

                                          His story.
                                          Kevin Donohoe’s automotive story began in 1966 (at the age of six) when he discovered the thrill of working on cars and equipment with his neighbor Mr. C. He taught Kevin to appreciate how engines work, the value of asking questions and the thrill of discovery. By the time Kevin was ten he was fixing the neighbors’ lawn mower engines, sharpening mower blades and repairing go carts and mini bikes. He realized at a young age he found his passion!

                                          Schooling.Kevin Donohoe Building-001
                                          Kevin studied automotive technology in high school and by the time he completed the automotive technology program at De Anza College, Kevin knew that he wanted to open his own shop. At the ripe old age of 21 and with some help from family, teaming with Kevin’s college roommate, they bought Richardson’s Automotive Service in downtown San Jose. He never looked back.

                                          Fascination.
                                          It is the mix of creativity, craftsmanship and technology that Kevin finds so appealing about our industry – it is truly his inspiration and that inspiration continues to this day. He says that there is something so exciting about exploring the latest innovations under the hoods of the next generation of cars.

                                          The Story.Kevin Donohoe Standards
                                          Pacific Motor Service are automotive experts dedicated to educating, training and informing their clients about the best available service and repair options. Their core purpose is to extend the life their customers cars by providing clear answers and viable solutions to keep their customers car safe and reliable for 20 years, 200,000 miles and everything in between.

                                          The Facts.
                                          Pacific Motor Service are Hybrid systems trained and certified, DTSC Green Certified and ASE Master Automotive technicians. They are also licensed California Smog Check Test & Repair, Bosch Car Care and Diesel Care specialists and AAA Approved Auto Care providers. Besides Hybrid experts they are qualified to work on all domestic, Japanese and European cars, vans, trucks and SUVs.

                                          Pacific Motor Service has locations in Monterey and Pacific Grove, California.

                                          Why Listen.

                                          Kevin’s brings his passion about culture, processes and procedures, his hiring practices and how important finding your strengths and focusing on them to propel yourself to excellence.

                                          Kevin talks about his own PACMO University, their company standards, mission and values and why he calls his service advisors ETI Specialists.

                                          This is a jammed packed episode about leadership and love, yes love. You’ll understand the value of love as an action verb for any business.

                                          Get advice from Kevin on how to make more money and what to pay attention to in your shop financials.

                                          Years in industry: 39
                                          Years in business ownership: 35
                                          Number of locations: 2
                                          Number of technicians: 7
                                          Number of lifts: 9
                                          Number of bays: 10
                                          Open: Mon-Fri
                                          Annual estimated volume: $2.4MM
                                          Supplier associations: NAPA – BOSCH – AC Delco
                                          Supplier maketing group: NAPA
                                          ASE Blue Seal Shop?: Yes
                                          Industry associations: ASCCA
                                          Trainer/Coach: Ray Kunz ACT
                                          Philanthropy: Monterey Peninsula College Presidents Circle

                                          Pacific Motor Service web site here.

                                          Insider Enroll 1

                                          Feedback, socailly involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-MogulEpisode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Kevin Donohoe, a multi-shop owner says, “Our clients are the true heroes of this story! And our purpose is to serve them”.

                                          His story.
                                          Kevin Donohoe’s automotive story began in 1966 (at the age of six) when he discovered the thrill of working on cars and equipment with his neighbor Mr. C. He taught Kevin to appreciate how engines work, the value of asking questions and the thrill of discovery. By the time Kevin was ten he was fixing the neighbors’ lawn mower engines, sharpening mower blades and repairing go carts and mini bikes. He realized at a young age he found his passion!

                                          Schooling.Kevin Donohoe Building-001
                                          Kevin studied automotive technology in high school and by the time he completed the automotive technology program at De Anza College, Kevin knew that he wanted to open his own shop. At the ripe old age of 21 and with some help from family, teaming with Kevin’s college roommate, they bought Richardson’s Automotive Service in downtown San Jose. He never looked back.

                                          Fascination.
                                          It is the mix of creativity, craftsmanship and technology that Kevin finds so appealing about our industry – it is truly his inspiration and that inspiration continues to this day. He says that there is something so exciting about exploring the latest innovations under the hoods of the next generation of cars.

                                          The Story.Kevin Donohoe Standards
                                          Pacific Motor Service are automotive experts dedicated to educating, training and informing their clients about the best available service and repair options. Their core purpose is to extend the life their customers cars by providing clear answers and viable solutions to keep their customers car safe and reliable for 20 years, 200,000 miles and everything in between.

                                          The Facts.
                                          Pacific Motor Service are Hybrid systems trained and certified, DTSC Green Certified and ASE Master Automotive technicians. They are also licensed California Smog Check Test & Repair, Bosch Car Care and Diesel Care specialists and AAA Approved Auto Care providers. Besides Hybrid experts they are qualified to work on all domestic, Japanese and European cars, vans, trucks and SUVs.

                                          Pacific Motor Service has locations in Monterey and Pacific Grove, California.

                                          Why Listen.

                                          Kevin’s brings his passion about culture, processes and procedures, his hiring practices and how important finding your strengths and focusing on them to propel yourself to excellence.

                                          Kevin talks about his own PACMO University, their company standards, mission and values and why he calls his service advisors ETI Specialists.

                                          This is a jammed packed episode about leadership and love, yes love. You’ll understand the value of love as an action verb for any business.

                                          Get advice from Kevin on how to make more money and what to pay attention to in your shop financials.

                                          Years in industry: 39
                                          Years in business ownership: 35
                                          Number of locations: 2
                                          Number of technicians: 7
                                          Number of lifts: 9
                                          Number of bays: 10
                                          Open: Mon-Fri
                                          Annual estimated volume: $2.4MM
                                          Supplier associations: NAPA – BOSCH – AC Delco
                                          Supplier maketing group: NAPA
                                          ASE Blue Seal Shop?: Yes
                                          Industry associations: ASCCA
                                          Trainer/Coach: Ray Kunz ACT
                                          Philanthropy: Monterey Peninsula College Presidents Circle

                                          Pacific Motor Service web site here.

                                          Insider Enroll 1

                                          Feedback, socailly involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-MogulEpisode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5164Tue, 16 Aug 2016 03:00:52 -040032:43falsefullKevin Donohoe, a multi-shop owner says, “Our clients are the true heroes of this story! And our purpose is to serve them”. His story. Kevin Donohoe’s automotive story began in 1966 (at the age of six) when he discovered the thrill of working on cars and equipment with his neighbor Mr. C. He taught Kevin…                                          RR 142: Dan Marinucci from Communique’RR 142: Dan Marinucci from Communique’Dan Marinucci is the driving force behind Communique’, an automotive training and communications company that, as its name suggests, delivers vital training information. Dan is known for communicating timely, practical, knowledge to both service and sales professionals in the auto repair industry.

                                          Whether writing for a trade journal or presenting a seminar to technicians, Dan crafts clear, concise messages by blending his straightforward communication style with his background as an ASE-certified technician.

                                          Training Specialty.
                                          Since 1993, Dan Marinucci has presented classes to professional technicians throughout 38 states and across Canada. He has developed and presented his own special brand of technical training – work that combines his writing and communicating skills with his hands-on shop experience. Dan specializes in Japanese driveability diagnosis as well as electrical troubleshooting and evaporative emissions testing. He tries to keep subjects simple and make learning fun again.

                                          A Journalist.
                                          He has been covering the auto repair industry since 1976. He has written regular columns for two leading trade journals since 1989. One is MOTOR’s monthly import car column, FOREIGN SERVICE. The other is TIRE BUSINESS’ twice-monthly management column, AUTOMOTIVE SERVICE.

                                          Acreditations.
                                          Dan Marinucci is an ASE Master technician, has a journalism degree from Penn State and he credits the School of “Hard Knocks” for much of his success. He also sold automotive equipment for three years.

                                          Seminar magic.
                                          Techs dig Dan’s work because his classes feature all-original digital photos and neat, in-shop videos that place attendees back under the hood – while they’re still comfortably seated in the classroom! Plus, his seminars emphasize practical, fix-it-now tips of the trade.

                                          Dan Marinucci web site here.

                                          Link to an article in Motor here.

                                          Insider Enroll 1

                                          Feedback, socailly involved and in touch with the show:

                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-MogulEpisode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Dan Marinucci is the driving force behind Communique’, an automotive training and communications company that, as its name suggests, delivers vital training information. Dan is known for communicating timely, practical, knowledge to both service and sales professionals in the auto repair industry.

                                          Whether writing for a trade journal or presenting a seminar to technicians, Dan crafts clear, concise messages by blending his straightforward communication style with his background as an ASE-certified technician.

                                          Training Specialty.
                                          Since 1993, Dan Marinucci has presented classes to professional technicians throughout 38 states and across Canada. He has developed and presented his own special brand of technical training – work that combines his writing and communicating skills with his hands-on shop experience. Dan specializes in Japanese driveability diagnosis as well as electrical troubleshooting and evaporative emissions testing. He tries to keep subjects simple and make learning fun again.

                                          A Journalist.
                                          He has been covering the auto repair industry since 1976. He has written regular columns for two leading trade journals since 1989. One is MOTOR’s monthly import car column, FOREIGN SERVICE. The other is TIRE BUSINESS’ twice-monthly management column, AUTOMOTIVE SERVICE.

                                          Acreditations.
                                          Dan Marinucci is an ASE Master technician, has a journalism degree from Penn State and he credits the School of “Hard Knocks” for much of his success. He also sold automotive equipment for three years.

                                          Seminar magic.
                                          Techs dig Dan’s work because his classes feature all-original digital photos and neat, in-shop videos that place attendees back under the hood – while they’re still comfortably seated in the classroom! Plus, his seminars emphasize practical, fix-it-now tips of the trade.

                                          Dan Marinucci web site here.

                                          Link to an article in Motor here.

                                          Insider Enroll 1

                                          Feedback, socailly involved and in touch with the show:

                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-MogulEpisode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5117Fri, 12 Aug 2016 03:00:15 -040034:06falsefullDan Marinucci is the driving force behind Communique’, an automotive training and communications company that, as its name suggests, delivers vital training information. Dan is known for communicating timely, practical, knowledge to both service and sales professionals in the auto repair industry. Whether writing for a trade journal or presenting a seminar to technicians, Dan crafts…                                          RR 141: Scott Waddle of Precision Auto ServiceRR 141: Scott Waddle of Precision Auto ServiceMeet Scott Waddle from Precision Auto Service in Langley, British Columbia. Yes, the first Canadian shop owner to grace the podcast. You will learn that success stories and challenges are universal in north America.

                                          An Early Start.
                                          Scott Waddle has been fixing cars since he was four, maybe younger… out in the driveway with dad, it’s all he really knows. He always had an entrepreneurialScott Waddle 1 spirit as well, and could always find a way to earn a dollar, even as a young kid.

                                          School and Certifications.
                                          Scott grew up like many kids in high school fixing up old cars and naturally (at least naturally for him) he carried that through, went to a Polytechnic University and took the Auto Service entry level course. He got a job in a repair shop, did his apprenticeship and became a Red Seal technician, as well as getting his AirCare, Propane, Commercial Vehicle Inspectors license and earning every other certification available, including the ASE master technician designation.

                                          Working for others is not for everyone.
                                          After working as a mechanic at seveScott Waddle 2ral independent repair shops, Scott knew the repair business was in need of a modern, customer service oriented option and he believed there was a better method. Scott went into business because he wasn’t employable. He got fired from his last 3 jobs. We hear that often from many shop owners. He says fixing cars is easy. People are the challenge and we must be a people business to include your external and internal customers. Scott is all about the customer and raising the service bar.

                                          Start of his business.
                                          Scott Waddle opened Precision Auto in 1997 and it wasn’t long until he realized that running a business, was nothing like fixing cars, and he needed help. Scott hired his first technician in less than a year, and kept growing from there. Scott started taking business management courses at a regular pace. When Scott hired his first customer service consultant, he consistently grew about 10% per year over the past 18 years. He says the secret of this growth is simple, always hire people who are better than you at their specific jobs. Scott is proud to say that in the 18 years he is in business, he has only had 12 employees. Many shops go through that many in a year!

                                          Customer Needs.
                                          Precision Auto Service has a tag line: “Where we worry about your car, so you don’t have to!®” Scott believes he has a responsibility to keep his clients  safe and reliable on the road. His focus is to keep them informed of their car’s needs, based on their specific driving habits and conditions. His small operation can really get to know people and their car’s needs which is a contrast to a one size fits all maintenance plan.

                                          Philanthropy.
                                          Scott is involved in his children’s school PAC. He is a Director at the Langley Chamber of Commerce, a Director for the Automotive Retailers Association and a member of the Think Referrals Business Networking group.

                                          Why listen?
                                          Learn about the unique way his technicians participate in a network to help a trainer design the classes necessary, as a direct results of what they see coming in the bays.

                                          Learn what he values from his peer groups and the R & D method of finding and implementing new ideas.

                                          Discover that he will build a new building after paying rent for the last seventeen years.

                                          Understand why he values covering for his service writer for vacations.

                                          Hear about his social media strategy

                                          Learn why he believes ‘Kiazen’ is a very effective strategy to improve your business.

                                          Precision Auto Service website here. Business overview:

                                          Years in industry: 27
                                          Years in business ownership: 18
                                          Number of technicians: 4
                                          Number of lifts: 6
                                          Number of bays: 7
                                          Other team members: Expiditer
                                          Annual estimated volume: $1.6M
                                          Other Services: Diesel – Sprinter Vans
                                          Association membership: ARA – Automotive Retailers Association
                                          Supplier Marketing Program: AC-Delco
                                          Trainer/Coach: Elite Pro Service – Jim Murphy
                                          Certifications: ASE Master Tech
                                          ASE Blue Seal Certified: Yes
                                          Philanthropy: Too many to mention
                                          Dream car: 1966 Pontiac Beaumont (he owns it)

                                          Insider Enroll 1Feedback, socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Meet Scott Waddle from Precision Auto Service in Langley, British Columbia. Yes, the first Canadian shop owner to grace the podcast. You will learn that success stories and challenges are universal in north America.

                                          An Early Start.
                                          Scott Waddle has been fixing cars since he was four, maybe younger… out in the driveway with dad, it’s all he really knows. He always had an entrepreneurialScott Waddle 1 spirit as well, and could always find a way to earn a dollar, even as a young kid.

                                          School and Certifications.
                                          Scott grew up like many kids in high school fixing up old cars and naturally (at least naturally for him) he carried that through, went to a Polytechnic University and took the Auto Service entry level course. He got a job in a repair shop, did his apprenticeship and became a Red Seal technician, as well as getting his AirCare, Propane, Commercial Vehicle Inspectors license and earning every other certification available, including the ASE master technician designation.

                                          Working for others is not for everyone.
                                          After working as a mechanic at seveScott Waddle 2ral independent repair shops, Scott knew the repair business was in need of a modern, customer service oriented option and he believed there was a better method. Scott went into business because he wasn’t employable. He got fired from his last 3 jobs. We hear that often from many shop owners. He says fixing cars is easy. People are the challenge and we must be a people business to include your external and internal customers. Scott is all about the customer and raising the service bar.

                                          Start of his business.
                                          Scott Waddle opened Precision Auto in 1997 and it wasn’t long until he realized that running a business, was nothing like fixing cars, and he needed help. Scott hired his first technician in less than a year, and kept growing from there. Scott started taking business management courses at a regular pace. When Scott hired his first customer service consultant, he consistently grew about 10% per year over the past 18 years. He says the secret of this growth is simple, always hire people who are better than you at their specific jobs. Scott is proud to say that in the 18 years he is in business, he has only had 12 employees. Many shops go through that many in a year!

                                          Customer Needs.
                                          Precision Auto Service has a tag line: “Where we worry about your car, so you don’t have to!®” Scott believes he has a responsibility to keep his clients  safe and reliable on the road. His focus is to keep them informed of their car’s needs, based on their specific driving habits and conditions. His small operation can really get to know people and their car’s needs which is a contrast to a one size fits all maintenance plan.

                                          Philanthropy.
                                          Scott is involved in his children’s school PAC. He is a Director at the Langley Chamber of Commerce, a Director for the Automotive Retailers Association and a member of the Think Referrals Business Networking group.

                                          Why listen?
                                          Learn about the unique way his technicians participate in a network to help a trainer design the classes necessary, as a direct results of what they see coming in the bays.

                                          Learn what he values from his peer groups and the R & D method of finding and implementing new ideas.

                                          Discover that he will build a new building after paying rent for the last seventeen years.

                                          Understand why he values covering for his service writer for vacations.

                                          Hear about his social media strategy

                                          Learn why he believes ‘Kiazen’ is a very effective strategy to improve your business.

                                          Precision Auto Service website here. Business overview:

                                          Years in industry: 27
                                          Years in business ownership: 18
                                          Number of technicians: 4
                                          Number of lifts: 6
                                          Number of bays: 7
                                          Other team members: Expiditer
                                          Annual estimated volume: $1.6M
                                          Other Services: Diesel – Sprinter Vans
                                          Association membership: ARA – Automotive Retailers Association
                                          Supplier Marketing Program: AC-Delco
                                          Trainer/Coach: Elite Pro Service – Jim Murphy
                                          Certifications: ASE Master Tech
                                          ASE Blue Seal Certified: Yes
                                          Philanthropy: Too many to mention
                                          Dream car: 1966 Pontiac Beaumont (he owns it)

                                          Insider Enroll 1Feedback, socially involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5114Tue, 09 Aug 2016 03:00:13 -040030:10falsefullMeet Scott Waddle from Precision Auto Service in Langley, British Columbia. Yes, the first Canadian shop owner to grace the podcast. You will learn that success stories and challenges are universal in north America. An Early Start. Scott Waddle has been fixing cars since he was four, maybe younger… out in the driveway with dad,…                                          RR 140: Maylan Newton – Catastrophic Failure of MeRR 140: Maylan Newton – Part 2Maylan Newton from ESI – Educational Seminars Institute is making his second visit to the podcast. Maylan is a business coach, trainer and industry speaker.

                                          Catastrophic Failure of Me.

                                          Maylan experienced a life-changing event on December 30, 2014. He pulled through it and he has been on a crusade speaking about the lessons he learned. Maylan has been giving this specific talk to aftermarket professionals. He shares, with you, the thesis of the message. He outlines the impact his message is having on people that have listened.

                                          What Happens Now.

                                          ESI 1Ever thought about leaving your business for 6 months. Completely out. Nothing to do with it. No preparation. No warning. That is what happened to aftermarket business coach and trainer Maylan Newton. He had a catastrophic accident that kept him away from his business for six months.

                                          Survival.

                                          He credits his wife and family and the exceptional team members for keeping the business running. His message is not IF, but WHEN a life-changing event will happen to most people. It may not be you, but a loved one or key associate. These ‘big events’ are never planned and require commitment, character, trust, and love from everyone in your world to survive them. Maylan talks about creating a business that survives without you and subsequently becomes more valuable.

                                          Purpose.

                                          Maylan’s purpose is to educate leaders to be a better owner or service writer. You’ve heard Maylon Newton from Educational Seminars Institute before in episode 108. He shared his life-changing incident then, but now he tells you the result of that catastrophic event and the rest of the story.

                                          Mission.

                                          As a result of this ‘accident’ Maylan has taken a strong and powerful message out to his clients and seminar guests. He calls his seminar: ‘It Happens … but will your business survive it?”

                                          Become more valuable. Build a perpetual business.

                                          This is a very powerful story that is a must-listen for everyone. Maylan shares some very powerful moments and hopes to influence people to change the way they look at their value to their business. After listening to Maylan, you may have a new blueprint for your life going forward.

                                          Book mentioned: Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink and Leif Babin

                                          ESI web site here.

                                          Maylan’s previous episode 108 here.

                                          Insider Enroll 1

                                          Connect with the podcast

                                          Facebook  Twitter  Linked In  Phone 716-320-1567  Email

                                           

                                          This episode is brought to you by Federal-Mogul Motorparts and GarEpisode Logo Sponsored By v1age Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          Maylan Newton from ESI – Educational Seminars Institute is making his second visit to the podcast. Maylan is a business coach, trainer and industry speaker.

                                          Catastrophic Failure of Me.

                                          Maylan experienced a life-changing event on December 30, 2014. He pulled through it and he has been on a crusade speaking about the lessons he learned. Maylan has been giving this specific talk to aftermarket professionals. He shares, with you, the thesis of the message. He outlines the impact his message is having on people that have listened.

                                          What Happens Now.

                                          ESI 1Ever thought about leaving your business for 6 months. Completely out. Nothing to do with it. No preparation. No warning. That is what happened to aftermarket business coach and trainer Maylan Newton. He had a catastrophic accident that kept him away from his business for six months.

                                          Survival.

                                          He credits his wife and family and the exceptional team members for keeping the business running. His message is not IF, but WHEN a life-changing event will happen to most people. It may not be you, but a loved one or key associate. These ‘big events’ are never planned and require commitment, character, trust, and love from everyone in your world to survive them. Maylan talks about creating a business that survives without you and subsequently becomes more valuable.

                                          Purpose.

                                          Maylan’s purpose is to educate leaders to be a better owner or service writer. You’ve heard Maylon Newton from Educational Seminars Institute before in episode 108. He shared his life-changing incident then, but now he tells you the result of that catastrophic event and the rest of the story.

                                          Mission.

                                          As a result of this ‘accident’ Maylan has taken a strong and powerful message out to his clients and seminar guests. He calls his seminar: ‘It Happens … but will your business survive it?”

                                          Become more valuable. Build a perpetual business.

                                          This is a very powerful story that is a must-listen for everyone. Maylan shares some very powerful moments and hopes to influence people to change the way they look at their value to their business. After listening to Maylan, you may have a new blueprint for your life going forward.

                                          Book mentioned: Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink and Leif Babin

                                          ESI web site here.

                                          Maylan’s previous episode 108 here.

                                          Insider Enroll 1

                                          Connect with the podcast

                                          Facebook  Twitter  Linked In  Phone 716-320-1567  Email

                                           

                                          This episode is brought to you by Federal-Mogul Motorparts and GarEpisode Logo Sponsored By v1age Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5102Fri, 05 Aug 2016 02:00:00 -040033:06falsefull140140Maylan Newton from ESI – Educational Seminars Institute is making his second visit to the podcast. Maylan is a business coach, trainer and industry speaker. Catastrophic Failure of Me. Maylan experienced a life changing event on December 30, 2014. He pulled through it and he has been on a crusade speaking about the lessons he learned.…                                          RR 139: Jeff Buckley from My Fathers ShopRR 139: Jeff Buckley from My Fathers ShopJeff and Candace Buckley, a husband and wife team, have been providing services to their customers in Midlothian, TX for over 20 years at their service business called ‘My Fathers Shop’. This episode is all about the ‘Little Shop that Could’. Why, because the entire team at My Fathers Shop is Jeff and Candace.

                                          How they do it!
                                          Jeff shares a few procedures that helps explain how they run a great business with just the two of them. Jeff Buckley believes it is very important to educate the consumer in easy to understand terms. He believes in providing quality repairs using quality parts. Candace supports Jeff with process that make his time in the shop productive; Jeff explains.

                                          Certifications
                                          Jeff is an ASE Certified Master Auto Tech and ASE Certified Service Consultant, a Certified Auto Repair member as well a a Carfax member shop. He is a member of SEMA, an AAPEX attendee, an iATN member and a Shop Talk member.

                                          He is big on aftermarket certifications like being a Wix Filters Master, a Moog Problem Solver, Autolite Challenge Professional Tech and has been through Sears Management training.

                                          He’s Out there!Jeff Buckley Billboard 1
                                          Jeff is currently a beta-tester for the Mahle TechPro diagnostic tool and Ratchet and Wrench included his review in the July ’16 issue. He was also involved in previous beta-testing for Alldata and Toyota at AAPEX.

                                          Jeff was also involved in the PROview of the new Wagner OEx brake pad and was chosen to be Jeff Buckley with Mike Roweincluded in the National Marketing campaign by Federal-Mogul Motorparts and Wagner Brake. He was involved with Mike Rowe to launch the new brake pad. He’s been in commercials, video’s, and print ads.

                                          How they make it work.
                                          Jeff believes that their success comes from Candace’s servant heart and that she is a good listener. This he feels is what makes their work dynamic succeed.

                                          Commercial (:30) with Jeff Buckley and Mike Rowe here.

                                          You tube video including Jeff Buckley and Mike Rowe here. See Jeff at the 1:43 mark.

                                          Feedback

                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          Insider Enroll 1

                                          This episode is brought to you by FederalEpisode Logo Sponsored By v1-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Jeff and Candace Buckley, a husband and wife team, have been providing services to their customers in Midlothian, TX for over 20 years at their service business called ‘My Fathers Shop’. This episode is all about the ‘Little Shop that Could’. Why, because the entire team at My Fathers Shop is Jeff and Candace.

                                          How they do it!
                                          Jeff shares a few procedures that helps explain how they run a great business with just the two of them. Jeff Buckley believes it is very important to educate the consumer in easy to understand terms. He believes in providing quality repairs using quality parts. Candace supports Jeff with process that make his time in the shop productive; Jeff explains.

                                          Certifications
                                          Jeff is an ASE Certified Master Auto Tech and ASE Certified Service Consultant, a Certified Auto Repair member as well a a Carfax member shop. He is a member of SEMA, an AAPEX attendee, an iATN member and a Shop Talk member.

                                          He is big on aftermarket certifications like being a Wix Filters Master, a Moog Problem Solver, Autolite Challenge Professional Tech and has been through Sears Management training.

                                          He’s Out there!Jeff Buckley Billboard 1
                                          Jeff is currently a beta-tester for the Mahle TechPro diagnostic tool and Ratchet and Wrench included his review in the July ’16 issue. He was also involved in previous beta-testing for Alldata and Toyota at AAPEX.

                                          Jeff was also involved in the PROview of the new Wagner OEx brake pad and was chosen to be Jeff Buckley with Mike Roweincluded in the National Marketing campaign by Federal-Mogul Motorparts and Wagner Brake. He was involved with Mike Rowe to launch the new brake pad. He’s been in commercials, video’s, and print ads.

                                          How they make it work.
                                          Jeff believes that their success comes from Candace’s servant heart and that she is a good listener. This he feels is what makes their work dynamic succeed.

                                          Commercial (:30) with Jeff Buckley and Mike Rowe here.

                                          You tube video including Jeff Buckley and Mike Rowe here. See Jeff at the 1:43 mark.

                                          Feedback

                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          Insider Enroll 1

                                          This episode is brought to you by FederalEpisode Logo Sponsored By v1-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5081Tue, 02 Aug 2016 03:00:58 -040034:32falsefullJeff and Candace Buckley, a husband and wife team, have been providing services to their customers in Midlothian, TX for over 20 years at their service business called ‘My Fathers Shop’. This episode is all about the ‘Little Shop that Could’. Why, because the entire team at My Fathers Shop is Jeff and Candace. How…                                          RR 138: James Snider from Auto Tech Career.comRR 138: James Snider from Auto Tech Career.comListen Alert: Ever put an ad on Craig’s List to find a technician? Ever answer an ad on Craig’s list for a technician’s job? No matter if you are a shop owner or technician this is a ‘must listen’ interview with James Snider.

                                          Breadth of experience proves valuable
                                          James Snider is an unlikely shop owner and a serial entrepreneur. After graduating from Michigan State University with a degree in Finance, Snider went to work in the finance world and then in the hospitality industry. Experience in both of those fields ended up being the unlikely yet perfect combination to launch him into automotive repair.

                                          Not being a car guy, he knew the perspective of the customer. He was thrown into the fire by managing and eventually becoming an owner of what he grew to be a 17-bay European specialty shop with 28 employees. Eight years later, bringing back elements of his finance career in helping people plan for retirement, James and his business partner set out to help shop owners in need of an exit strategy by acquiring their businesses.

                                          To fill a need.
                                          One of James’ greatest joys is helping employees discover their full potential and assisting them in developing their careers. In an effort to address the industry’s ongoing struggles with staff retention and recruitment, he co-founded Auto Care Career and Auto Tech Career in 2015. The business operates as a consulting and employee matchmaking service that helps shop owners across the country recruit and hire technicians.

                                          Recruitment & Retention
                                          James Snider started his business out of his own necessity. Most every service professional I’ve interviewed says there is a huge demand in the industry for technicians, but James feels that there is a big supply of techs waiting to be discovered. It is because the average tech is not used to being recruited. James says:James Snider’s company is Auto Care Career and Auto Tech Career. James agrees that bringing in new talent to the industry, which we all know is a major uphill battle, must happen. However, he says, very few people are talking about how to retain qualified technicians in our industry. Just like we want to retain qualified customers, we should be treating our technicians (and all team members) in the same way. That would be a good start in the right direction but it can’t stop there.

                                          • Technicians at dealers have a misconception on the aftermarket
                                          • Dealerships are wearing out their talent and they are not well rounded
                                          • Recruiters are showing a bigger opportunity in the aftermarket.

                                          For Technicians and Shop Owners
                                          James has two distinctly different strategies that are universally one. Auto Tech Career.com and Auto Care Career.com are not only a technician recruitment company but a support and placement company for service professional entrepreneurs.

                                          Shop owners need to be focusing on retaining the 30, 40, 50 and yes 60-year-old technicians and that starts with treating them like professionals. When we don’t we wonder why they don’t see themselves that way either. This problem goes beyond just training and giving them better benefits, this goes to career development.

                                          Auto Tech Career has developed an assessment, with Electude, called a ‘Digital Technician Resume’. It shows strengths and opportunities and makes their career path clear.

                                          Culture eclipses all.
                                          James says his program goes beyond talent and looks at any candidate for a cultural fit. He believes that shop owners always need to be recruiting and not always hiring. You need a candidate bull pen.

                                          ROI Calculator
                                          He also has a specific calculator for ROI on what value a technician is to a business and shows the hurt put on the business when you are down an A-Tech or your business is booming that you must hire a new technician.  James says it only takes about 5 to 7 weeks to get a return on their services. No doubt that a good hiring practice has the same ROI view as the purchase of a new piece of equipment.

                                          James Snider’s program has no cost to a technician and they have developed an assessment, with Electude, he calls a ‘Digital Technician Resume’.

                                          Survey Says!
                                          Technician survey questions on the Auto Tech Career website have produced an astonishing result. James says, “Out of all the technicians we have asked, would you be surprised that “compensation” was rarely the one selected?  It was almost always “quality of life”.  What does that tell us about how well they are being treated”?

                                          Auto Tech Career web site here.

                                          Auto Care Career web site here.

                                          ]]>                                          Listen Alert: Ever put an ad on Craig’s List to find a technician? Ever answer an ad on Craig’s list for a technician’s job? No matter if you are a shop owner or technician this is a ‘must listen’ interview with James Snider.

                                          Breadth of experience proves valuable
                                          James Snider is an unlikely shop owner and a serial entrepreneur. After graduating from Michigan State University with a degree in Finance, Snider went to work in the finance world and then in the hospitality industry. Experience in both of those fields ended up being the unlikely yet perfect combination to launch him into automotive repair.

                                          Not being a car guy, he knew the perspective of the customer. He was thrown into the fire by managing and eventually becoming an owner of what he grew to be a 17-bay European specialty shop with 28 employees. Eight years later, bringing back elements of his finance career in helping people plan for retirement, James and his business partner set out to help shop owners in need of an exit strategy by acquiring their businesses.

                                          To fill a need.
                                          One of James’ greatest joys is helping employees discover their full potential and assisting them in developing their careers. In an effort to address the industry’s ongoing struggles with staff retention and recruitment, he co-founded Auto Care Career and Auto Tech Career in 2015. The business operates as a consulting and employee matchmaking service that helps shop owners across the country recruit and hire technicians.

                                          Recruitment & Retention
                                          James Snider started his business out of his own necessity. Most every service professional I’ve interviewed says there is a huge demand in the industry for technicians, but James feels that there is a big supply of techs waiting to be discovered. It is because the average tech is not used to being recruited. James says:James Snider’s company is Auto Care Career and Auto Tech Career. James agrees that bringing in new talent to the industry, which we all know is a major uphill battle, must happen. However, he says, very few people are talking about how to retain qualified technicians in our industry. Just like we want to retain qualified customers, we should be treating our technicians (and all team members) in the same way. That would be a good start in the right direction but it can’t stop there.

                                          • Technicians at dealers have a misconception on the aftermarket
                                          • Dealerships are wearing out their talent and they are not well rounded
                                          • Recruiters are showing a bigger opportunity in the aftermarket.

                                          For Technicians and Shop Owners
                                          James has two distinctly different strategies that are universally one. Auto Tech Career.com and Auto Care Career.com are not only a technician recruitment company but a support and placement company for service professional entrepreneurs.

                                          Shop owners need to be focusing on retaining the 30, 40, 50 and yes 60-year-old technicians and that starts with treating them like professionals. When we don’t we wonder why they don’t see themselves that way either. This problem goes beyond just training and giving them better benefits, this goes to career development.

                                          Auto Tech Career has developed an assessment, with Electude, called a ‘Digital Technician Resume’. It shows strengths and opportunities and makes their career path clear.

                                          Culture eclipses all.
                                          James says his program goes beyond talent and looks at any candidate for a cultural fit. He believes that shop owners always need to be recruiting and not always hiring. You need a candidate bull pen.

                                          ROI Calculator
                                          He also has a specific calculator for ROI on what value a technician is to a business and shows the hurt put on the business when you are down an A-Tech or your business is booming that you must hire a new technician.  James says it only takes about 5 to 7 weeks to get a return on their services. No doubt that a good hiring practice has the same ROI view as the purchase of a new piece of equipment.

                                          James Snider’s program has no cost to a technician and they have developed an assessment, with Electude, he calls a ‘Digital Technician Resume’.

                                          Survey Says!
                                          Technician survey questions on the Auto Tech Career website have produced an astonishing result. James says, “Out of all the technicians we have asked, would you be surprised that “compensation” was rarely the one selected?  It was almost always “quality of life”.  What does that tell us about how well they are being treated”?

                                          Auto Tech Career web site here.

                                          Auto Care Career web site here.

                                          ]]>                                          https://remarkableresults.biz/?p=5054Fri, 29 Jul 2016 03:00:46 -040042:24falsefullListen Alert: Ever put an ad on Craig’s List to find a technician? Ever answer an ad on Craig’s list for a technician’s job? No matter if you are a shop owner or technician this is a ‘must listen’ interview with James Snider. Breadth of experience proves valuable James Snider is an unlikely shop owner…                                          RR 137: John Anello from Auto Tech On WheelsRR 137: John Anello from Auto Tech On WheelsJohn Anello started a Mobile Automotive Diagnostic in 1991 providing technical support & services for automotive Repair & Body shops in Northern New Jersey. These services include diagnostics on Engine Management systems as well as all other on-board control systems.

                                          Why Listen?

                                          • John speaks about the learning curve that needs to be addressed by many shops.
                                          • Learn that John enjoys teaching his customer as much as he enjoys working on their problem.
                                          • John believes that you are not just working on fixing a problem, but improving your scan tool learning arch with each use of the tool.
                                          • John also shares his ‘customer is family’ strategy, with you, and shares his view of the state of repair shops today.
                                          • He’s been around since the dawn of diagnostic necessity and has many great strategies to share.

                                          His purpose.
                                          With as many as 60+ control modules on vehicles today John is proud to offer the same factory Scan Tools the dealers use in order to provide factory level service. This prevents shops from having to send their own customers back to the dealer. His purpose is to keep the shops from directing their customers to the dealer and losing shop revenue.

                                          Scope of his business.
                                          Today John services close to 1200 Repair Shops, 500 Body Shops and 100 Transmission specialists in his service area. His services include Onsite Control Module Programming with, John says, a guarantee of Same Day / Next Day service. John works by appointment only and says that there are no guessing games with his pinpoint tactics.

                                          He subscribes yearly to 20+ automobile manufacture subscriptions in order to be current on all of his diagnostic equipment covering all mainstream  vehicles on the road today.

                                          Legacy: Working at dealership.
                                          John Anello’s passion for automotive vehicles has driven him to work on cars for close to 40 years. He started out as a mechanic and later as an engine re-builder in his first 6 years in the automotive industry. He later moved onto a GM dealership for 5 years where he climbed the technician corporate ladder to become an “A” Technician and when he decided to start his own business “Auto Tech On Wheels” (ATOW)

                                          Factory level diagnostics.
                                          Currently John provides factory level diagnostics with 20+ OEM PC based scan tools supporting vehicles up to 2015. These services cover the diagnostics of many operating systems as well as providing remote programming of on-board controllers through the use of factory subscriptions. John has personally diagnosed well over 70,000 vehicles.

                                          He loves to write and teach.
                                          He’s also authored a book “Automotive Computer Diagnostics” and written numerous articles for Motorage, Motor, and Mastertech Mag automotive magazines. John loves to write and teach in the industry. You can also see John’s training on You Tube.

                                          Auto Tech On Wheels website here.

                                          This episode is brought to you by Federal-MogulEpisode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          John Anello started a Mobile Automotive Diagnostic in 1991 providing technical support & services for automotive Repair & Body shops in Northern New Jersey. These services include diagnostics on Engine Management systems as well as all other on-board control systems.

                                          Why Listen?

                                          • John speaks about the learning curve that needs to be addressed by many shops.
                                          • Learn that John enjoys teaching his customer as much as he enjoys working on their problem.
                                          • John believes that you are not just working on fixing a problem, but improving your scan tool learning arch with each use of the tool.
                                          • John also shares his ‘customer is family’ strategy, with you, and shares his view of the state of repair shops today.
                                          • He’s been around since the dawn of diagnostic necessity and has many great strategies to share.

                                          His purpose.
                                          With as many as 60+ control modules on vehicles today John is proud to offer the same factory Scan Tools the dealers use in order to provide factory level service. This prevents shops from having to send their own customers back to the dealer. His purpose is to keep the shops from directing their customers to the dealer and losing shop revenue.

                                          Scope of his business.
                                          Today John services close to 1200 Repair Shops, 500 Body Shops and 100 Transmission specialists in his service area. His services include Onsite Control Module Programming with, John says, a guarantee of Same Day / Next Day service. John works by appointment only and says that there are no guessing games with his pinpoint tactics.

                                          He subscribes yearly to 20+ automobile manufacture subscriptions in order to be current on all of his diagnostic equipment covering all mainstream  vehicles on the road today.

                                          Legacy: Working at dealership.
                                          John Anello’s passion for automotive vehicles has driven him to work on cars for close to 40 years. He started out as a mechanic and later as an engine re-builder in his first 6 years in the automotive industry. He later moved onto a GM dealership for 5 years where he climbed the technician corporate ladder to become an “A” Technician and when he decided to start his own business “Auto Tech On Wheels” (ATOW)

                                          Factory level diagnostics.
                                          Currently John provides factory level diagnostics with 20+ OEM PC based scan tools supporting vehicles up to 2015. These services cover the diagnostics of many operating systems as well as providing remote programming of on-board controllers through the use of factory subscriptions. John has personally diagnosed well over 70,000 vehicles.

                                          He loves to write and teach.
                                          He’s also authored a book “Automotive Computer Diagnostics” and written numerous articles for Motorage, Motor, and Mastertech Mag automotive magazines. John loves to write and teach in the industry. You can also see John’s training on You Tube.

                                          Auto Tech On Wheels website here.

                                          This episode is brought to you by Federal-MogulEpisode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5037Tue, 26 Jul 2016 03:00:13 -040035:18falsefullJohn Anello started a Mobile Automotive Diagnostic in 1991 providing technical support & services for automotive Repair & Body shops in Northern New Jersey. These services include diagnostics on Engine Management systems as well as all other on-board control systems. Why Listen? John speaks about the learning curve that needs to be addressed by many…                                          RR 136: Dave Erb from Hire FrederickRR 136: Dave Erb from Hire FrederickDave Erb has been in the auto industry for over 30 years. His experience ranges from working in a parts store to every position on the automotive service side of things. Dave purchased his first failing shop in 1997. He sold his businesses and is now channeling his first love ‘marketer helping shop owners grow their sales through great strategies and technology.

                                          Why Listen?
                                          Dave provides a lot of information on how to get your website to stay on top of Google search, why mobile friendly is the most important feature you can have on your website. He also shares a great story about how to get the best Yelp reviews and how new customer acquisition strategy is all about getting the customer to feel you want them.

                                          A repeat for all the right reasons.
                                          This is Dave Erb’s second interview on the show. This is a completely different interview than his first episode 103. Dave’ first love is marketing. It is his passion. Having sold his service business, he is now working to help grow sales and drive new business to your door.

                                          Manage your phone.
                                          What is important He is very outspoken on recording outbound and inbound calls, he’ll give you a great analogy comparing the best steak dinner, from a Ruth Criss’s to your company, and what his favorite loyalty program is.

                                          Hire Frederick, Dave’s new passion.
                                          You’ll also get a glimpse inside his current passion with Hire Frederick that brings intelligent IT in growing your marketing prowess. He says declined work is a power of Frederick to bring it into the house as a sale. You’ll shares his strategy on intelligent maintenance reminders like none that exist in the aftermarket.

                                          Legacy Episode.
                                          Catch Dave’s original episode here. Dave’s first episode 103 give you his background as a service professional entrepreneur right up to selling his business. Here is a very short list of accomplishments over his tenure:

                                          Achievements
                                          Two-time winner of the ASE / NAPA Tech of the year.

                                          ATI Top 50 shop, Alumni and continued member of the 20 group master mind.

                                          Served 2-year term on the NAPA Auto Care advisory board.

                                          Previously served on the CCPN ( Car Care Professional Networks) Advisory board to the Auto Care Association.

                                          Graduated Northwood Universities Leadership 2.0

                                           

                                          Dave Erb Facebook: https://www.facebook.com/dave.erb
                                          Learn more marketing tips and tricks for your auto repair shop?: Check out the Frederick  blog
                                          Dave's Email: dave@hirefrederick.com
                                          The Auto Repair side of Hire Frederick: http://www.hirefrederick.com/industries/auto-repair
                                          Former shop that Dave still does marketing for:  http://www.davesultimateautomotive.com
                                          Blog: 3 Tips On How Auto Repair Shops Can Increase Business When Times Are Slow: http://bit.ly/29QBZpc

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Dave Erb has been in the auto industry for over 30 years. His experience ranges from working in a parts store to every position on the automotive service side of things. Dave purchased his first failing shop in 1997. He sold his businesses and is now channeling his first love ‘marketer helping shop owners grow their sales through great strategies and technology.

                                          Why Listen?
                                          Dave provides a lot of information on how to get your website to stay on top of Google search, why mobile friendly is the most important feature you can have on your website. He also shares a great story about how to get the best Yelp reviews and how new customer acquisition strategy is all about getting the customer to feel you want them.

                                          A repeat for all the right reasons.
                                          This is Dave Erb’s second interview on the show. This is a completely different interview than his first episode 103. Dave’ first love is marketing. It is his passion. Having sold his service business, he is now working to help grow sales and drive new business to your door.

                                          Manage your phone.
                                          What is important He is very outspoken on recording outbound and inbound calls, he’ll give you a great analogy comparing the best steak dinner, from a Ruth Criss’s to your company, and what his favorite loyalty program is.

                                          Hire Frederick, Dave’s new passion.
                                          You’ll also get a glimpse inside his current passion with Hire Frederick that brings intelligent IT in growing your marketing prowess. He says declined work is a power of Frederick to bring it into the house as a sale. You’ll shares his strategy on intelligent maintenance reminders like none that exist in the aftermarket.

                                          Legacy Episode.
                                          Catch Dave’s original episode here. Dave’s first episode 103 give you his background as a service professional entrepreneur right up to selling his business. Here is a very short list of accomplishments over his tenure:

                                          Achievements
                                          Two-time winner of the ASE / NAPA Tech of the year.

                                          ATI Top 50 shop, Alumni and continued member of the 20 group master mind.

                                          Served 2-year term on the NAPA Auto Care advisory board.

                                          Previously served on the CCPN ( Car Care Professional Networks) Advisory board to the Auto Care Association.

                                          Graduated Northwood Universities Leadership 2.0

                                           

                                          Dave Erb Facebook: https://www.facebook.com/dave.erb
                                          Learn more marketing tips and tricks for your auto repair shop?: Check out the Frederick  blog
                                          Dave's Email: dave@hirefrederick.com
                                          The Auto Repair side of Hire Frederick: http://www.hirefrederick.com/industries/auto-repair
                                          Former shop that Dave still does marketing for:  http://www.davesultimateautomotive.com
                                          Blog: 3 Tips On How Auto Repair Shops Can Increase Business When Times Are Slow: http://bit.ly/29QBZpc

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=5014Fri, 22 Jul 2016 03:00:58 -040033:39falsefullDave Erb has been in the auto industry for over 30 years. His experience ranges from working in a parts store to every position on the automotive service side of things. Dave purchased his first failing shop in 1997. He sold his businesses and is now channeling his first love ‘marketer helping shop owners grow…                                          RR 135: Garry Plimmer from Garry’s AutomotiveRR 135: Garry Plimmer from Garry’s AutomotiveA smart listen with NAPA’s ASE Technician of the year 2013.

                                          Why Listen? Harvest great ideas on customer retention, marketing, technician and adviser training, succession planning and the value of a business coach.

                                          Humble Beginning
                                          Garry Plimmer’s mechanical training began during his enlistment in the U. S. Navy from 1974-1978, having trained and served as a diesel mechanic.  After the Navy, Garry put his training to use working on John Deere Heavy Equipment (1978-1995).  He then went into the heavy truck repair and outfitting business for 2 years.

                                          In 1997 Garry began his first business; “Industrial Tractor Parts” (used tractor parts). As he was trying to get that business off the ground, Garry began working on vehicles to supplement his income. He found that repairing cars from home provided well for his family and, in addition, was a help to friends and neighbors.

                                          Big Move
                                          In the summer of 1997, Garry rented a neighborhood repair shop and began his quest of automotive knowledge, training and growth potential.  He became a NAPA AutoCare Center in 2003 and has faithfully attended training offered and meetings, always asking lots of questions from other shop owners!!!  He says he has benefited greatly from owners willing to share with him.

                                          Expansion
                                          Gary was soon thinking about expanding to provide his customers a nicer place to visit and his employee team a better work facility.  Garry’s Automotive, Boise, ID, sales growth and the Idaho economy in general, were strong.  Gary investigated and attended classes through the SBA on growing a business, and  began to work on a business plan. He searched for and obtained proper financing and began looking for a place where he could expand.  Stepping out in faith, with his wife Jerilyn, they  purchased an acre of land on a busy street and began the task of designing and building a 4,400 square foot, 7 bay, building to suit their future needs.

                                          Growing
                                          The new facility opened in March of 2005.  Gary and Jerilyn scrambled to add additional team members to serve a much larger volume of customers.

                                          EducationGarry Plimmer & Jerilyn
                                          Gary and Jerilyn were invited to attend the “NAPA Expo” in Las Vegas.  They walked away with a million notes, and met a lot of shop owners with whom we discussed mutual challenges.

                                          Certifications/Overview
                                          Garry’s Automotive became a AAA Authorized Repair Center in 2005 and in 2008 they were recognized as an ASE Blue Seal Facility. Currently with $2 Million in sales serving 3,500 customers with a team of 5 ASE Certified Master Technicians, three service advisers and four support team members, Garry is proud of what his team accomplishes each day.

                                          Philanthropy; giving back.
                                          Garry’s says “yes” to many worthwhile organizations and people, such as The Boise Rescue Mission, which is his primary community partner. Plimmer also developed tests and served as a judge for the annual ‘Sills USA’ Automotive Service Technology Competition between 2008 – 2011.Insider Enroll 1

                                          Succession Plan
                                          Garry strives, through his membership in the NAPA BDG Group and the RLO Training “Bottom Line Impact Group”, to improve his techniques and position in the market place. He began to hear about the value of setting a business succession plan into place and investigating the many different ways to do this. He and Jerilyn developed a plan to allow two of their team members to purchase the business in January of 2017.

                                          Garry’s Automotive Overview:

                                          Years in industry: 38
                                          Years in business ownership: 18
                                          Number of technicians: 5
                                          Service Advisors: 3
                                          Number of Bays/Lifts: 7
                                          Annual estimated volume: $2 M
                                          Open Days: Mon – Fri
                                          Supplier Program: NAPA AutoCare
                                          Supplier Advisory Council: NAPA AutoCare Advisory Council 2009; 2010; 2013
                                          Industry involvement: AAA Authorized Repair – BBB Award Winner
                                          ASE Certifications: ASE Master Technician A1-A9
                                          ASE Blue Seal Certified?: Yes
                                          Trainer/Coach: RLO Training – Bottom Line Impact Group – John Wafler
                                          Philanthropy: Boise Rescue Mission

                                          Garry’s Automotive website here.

                                          Feedback

                                          Facebook     Twitter    Linked In     Phone 716-320-1567     Email

                                          This episode is brought to you by Federal-Episode Logo Sponsored By v1Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          A smart listen with NAPA’s ASE Technician of the year 2013.

                                          Why Listen? Harvest great ideas on customer retention, marketing, technician and adviser training, succession planning and the value of a business coach.

                                          Humble Beginning
                                          Garry Plimmer’s mechanical training began during his enlistment in the U. S. Navy from 1974-1978, having trained and served as a diesel mechanic.  After the Navy, Garry put his training to use working on John Deere Heavy Equipment (1978-1995).  He then went into the heavy truck repair and outfitting business for 2 years.

                                          In 1997 Garry began his first business; “Industrial Tractor Parts” (used tractor parts). As he was trying to get that business off the ground, Garry began working on vehicles to supplement his income. He found that repairing cars from home provided well for his family and, in addition, was a help to friends and neighbors.

                                          Big Move
                                          In the summer of 1997, Garry rented a neighborhood repair shop and began his quest of automotive knowledge, training and growth potential.  He became a NAPA AutoCare Center in 2003 and has faithfully attended training offered and meetings, always asking lots of questions from other shop owners!!!  He says he has benefited greatly from owners willing to share with him.

                                          Expansion
                                          Gary was soon thinking about expanding to provide his customers a nicer place to visit and his employee team a better work facility.  Garry’s Automotive, Boise, ID, sales growth and the Idaho economy in general, were strong.  Gary investigated and attended classes through the SBA on growing a business, and  began to work on a business plan. He searched for and obtained proper financing and began looking for a place where he could expand.  Stepping out in faith, with his wife Jerilyn, they  purchased an acre of land on a busy street and began the task of designing and building a 4,400 square foot, 7 bay, building to suit their future needs.

                                          Growing
                                          The new facility opened in March of 2005.  Gary and Jerilyn scrambled to add additional team members to serve a much larger volume of customers.

                                          EducationGarry Plimmer & Jerilyn
                                          Gary and Jerilyn were invited to attend the “NAPA Expo” in Las Vegas.  They walked away with a million notes, and met a lot of shop owners with whom we discussed mutual challenges.

                                          Certifications/Overview
                                          Garry’s Automotive became a AAA Authorized Repair Center in 2005 and in 2008 they were recognized as an ASE Blue Seal Facility. Currently with $2 Million in sales serving 3,500 customers with a team of 5 ASE Certified Master Technicians, three service advisers and four support team members, Garry is proud of what his team accomplishes each day.

                                          Philanthropy; giving back.
                                          Garry’s says “yes” to many worthwhile organizations and people, such as The Boise Rescue Mission, which is his primary community partner. Plimmer also developed tests and served as a judge for the annual ‘Sills USA’ Automotive Service Technology Competition between 2008 – 2011.Insider Enroll 1

                                          Succession Plan
                                          Garry strives, through his membership in the NAPA BDG Group and the RLO Training “Bottom Line Impact Group”, to improve his techniques and position in the market place. He began to hear about the value of setting a business succession plan into place and investigating the many different ways to do this. He and Jerilyn developed a plan to allow two of their team members to purchase the business in January of 2017.

                                          Garry’s Automotive Overview:

                                          Years in industry: 38
                                          Years in business ownership: 18
                                          Number of technicians: 5
                                          Service Advisors: 3
                                          Number of Bays/Lifts: 7
                                          Annual estimated volume: $2 M
                                          Open Days: Mon – Fri
                                          Supplier Program: NAPA AutoCare
                                          Supplier Advisory Council: NAPA AutoCare Advisory Council 2009; 2010; 2013
                                          Industry involvement: AAA Authorized Repair – BBB Award Winner
                                          ASE Certifications: ASE Master Technician A1-A9
                                          ASE Blue Seal Certified?: Yes
                                          Trainer/Coach: RLO Training – Bottom Line Impact Group – John Wafler
                                          Philanthropy: Boise Rescue Mission

                                          Garry’s Automotive website here.

                                          Feedback

                                          Facebook     Twitter    Linked In     Phone 716-320-1567     Email

                                          This episode is brought to you by Federal-Episode Logo Sponsored By v1Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=4991Tue, 19 Jul 2016 03:00:09 -040037:48falsefullA smart listen with NAPA’s ASE Technician of the year 2013. Why Listen? Harvest great ideas on customer retention, marketing, technician and adviser training, succession planning and the value of a business coach. Humble Beginning Garry Plimmer’s mechanical training began during his enlistment in the U. S. Navy from 1974-1978, having trained and served as a diesel…                                          RR 134: Todd Erickson from IdentifixRR 134: Todd Erickson from IdentifixHow He Started
                                          Todd Erickson started his automotive career in 1984. He progressed through the ranks to become a technician at a tune-up specialty shop. He was introduced to oscilloscopes and 4 gas analyzers. He had the opportunity to participate in the GM ASEP program, graduating to become a Cadillac Journeyman Technician.  Todd also became an accomplished Sr. Master Subaru technician.

                                          Impressive Credentials
                                          Along the way, Erickson acquired his ASE Master, L1, L2, Alternative Fuels and Medium/Heavy Truck Technician certifications. He is also an AMI Accredited Automotive Manager (AAM). Todd performs technical training and writes articles for automotive trade magazines. You can find his many articles on his Linked In page. He is also the founding member of MNSubaru.com, a Subaru based enthusiast club with over 500 members. Todd also administers the Car Care Ministry for his church.

                                          The Job
                                          Todd Erickson is a Car Line Expert at Identifix. Identifix serves more than 100,000 automotive technicians and shop owners in the United States, Canada and Latin America through its online Direct-Hit® system, Repair Hotline service and Direct-Shop® shop management system. Todd’s focus is to provide ‘just in time’ support to solve diagnostic problems.

                                          I always wanted to interview a principal from Identifix, but Todd intrigued me as a front line support person. After speaking with Todd I realized we would have a winning interview, because he is all about helping the technicians and shop owners who make up a big portion of my audience. By the way, his specialty is Asian vehicles with a concentration on Subaru.

                                          His Tenure
                                          You will see why he is such a great fit for Identifix because in his own words ‘He excels in ‘Diagnostic Reasoning’. Todd’s been there 15 years and says ‘There is no such thing as a learning curve …. It is a learning cliff!”

                                          Why Listen?
                                          Todd Erickson served up an enlightening interview that included his job interview for Identifix; a great story on a trick question that he passed with flying colors. You will get an insider’s view of Identifix and will come to appreciate the passion Todd and his team mates have for their job, careers and in supporting the industry.

                                          This episode is brought to you by Federal-MogulEpisode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          How He Started
                                          Todd Erickson started his automotive career in 1984. He progressed through the ranks to become a technician at a tune-up specialty shop. He was introduced to oscilloscopes and 4 gas analyzers. He had the opportunity to participate in the GM ASEP program, graduating to become a Cadillac Journeyman Technician.  Todd also became an accomplished Sr. Master Subaru technician.

                                          Impressive Credentials
                                          Along the way, Erickson acquired his ASE Master, L1, L2, Alternative Fuels and Medium/Heavy Truck Technician certifications. He is also an AMI Accredited Automotive Manager (AAM). Todd performs technical training and writes articles for automotive trade magazines. You can find his many articles on his Linked In page. He is also the founding member of MNSubaru.com, a Subaru based enthusiast club with over 500 members. Todd also administers the Car Care Ministry for his church.

                                          The Job
                                          Todd Erickson is a Car Line Expert at Identifix. Identifix serves more than 100,000 automotive technicians and shop owners in the United States, Canada and Latin America through its online Direct-Hit® system, Repair Hotline service and Direct-Shop® shop management system. Todd’s focus is to provide ‘just in time’ support to solve diagnostic problems.

                                          I always wanted to interview a principal from Identifix, but Todd intrigued me as a front line support person. After speaking with Todd I realized we would have a winning interview, because he is all about helping the technicians and shop owners who make up a big portion of my audience. By the way, his specialty is Asian vehicles with a concentration on Subaru.

                                          His Tenure
                                          You will see why he is such a great fit for Identifix because in his own words ‘He excels in ‘Diagnostic Reasoning’. Todd’s been there 15 years and says ‘There is no such thing as a learning curve …. It is a learning cliff!”

                                          Why Listen?
                                          Todd Erickson served up an enlightening interview that included his job interview for Identifix; a great story on a trick question that he passed with flying colors. You will get an insider’s view of Identifix and will come to appreciate the passion Todd and his team mates have for their job, careers and in supporting the industry.

                                          This episode is brought to you by Federal-MogulEpisode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=4977Fri, 15 Jul 2016 03:00:04 -040020:57falsefullTodd Erickson, an Identifix Carline Expert gets to talk shop on the Remarkable Results Radio Podcast. You will learn how Todd got his job, what he loves about it, and how he views the learning curve in the industry. <br /> <br /> Among many great stories, Todd goes back 15 years to explain his job interview at Identifix. He illustrates how a trick question, he answered correctly, may have been the deciding factor in him getting the job. This Subaru expert excels in diagnostic reasoning and provides a great behind the scenes view of this industry resource.                                          RR 133: TJ Reilly from Same Day Auto ServiceRR 133: TJ Reilly from Same Day Auto ServiceGreat stories told here from a service professional who spends very little time at his business. This Japanese Repair Specialist operates in Clackamas, Oregon.

                                          The Business
                                          TJ Reilly has over 40 years of industry experience and 30 years as a shop owner. He started his business from scratch, and has the experience of being both a single store and multiple store operator. His team has been with him for decades, and his world-class AAA Approved Auto Repair Business has one of the industry’s highest customer retention rates.

                                          Ten Hours Per Week
                                          TJ has earned the coveted AAM accreditation from the Automotive Management Institute, and he is a past-president of the Automotive Service Association of Oregon. One of his greatest accomplishments is that he has been able to create a business that allows him to come and go as he pleases, and work less than 10 hours a week at his shop.

                                          You’ve probably read his columnSame Day Auto Service 2
                                          TJ is a featured columnist in the ASA monthly magazine, Autoinc, where his column, “What would you do?”, asks difficult ethical questions regarding customer service.

                                          Telling Stories is the foundation of the podcast and TJ Reilly delivers it. So why listen?

                                          • Learn TJ’s very unique start-up when he owned a shop across the street from the shop he was employed at.
                                          • TJ shares his tough journey transformation from working in his business to “on” it.
                                          • TJ gets a lot of gratification from his work as a business coach for Elite Worldwide.
                                          • Learn about TJ’s passion for customer retention and an important formula, you must know, in order to measure your market share.
                                          • Also listen to TJ share his customer service commitment called ‘Going The Extra Mile’ and create the WOW factor.

                                          For fun and philanthropy
                                          TJ enjoys flying airplanes in the summer and snowmobiling in the winter. He is heavily involved in his community. He supports a number of charities, and in 2006 he ran for the Oregon State Senate.

                                          Years in industry: 40
                                          Years in business ownership: 30
                                          Number of technicians: 4
                                          Number of lifts: 6
                                          Number of bays: 8
                                          Open: M-F
                                          Specialty: Japanese Vehicles
                                          Annual estimated volume: $1.5M
                                          Aftermarket Association Memberships: ASA – iATN – NATA
                                          ASE Blue Seal Certified: Yes
                                          Certifications: AAM
                                          Business Coach: Elite Worldwide
                                          Other specialty: Part time coach for Elite Worldwide

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Great stories told here from a service professional who spends very little time at his business. This Japanese Repair Specialist operates in Clackamas, Oregon.

                                          The Business
                                          TJ Reilly has over 40 years of industry experience and 30 years as a shop owner. He started his business from scratch, and has the experience of being both a single store and multiple store operator. His team has been with him for decades, and his world-class AAA Approved Auto Repair Business has one of the industry’s highest customer retention rates.

                                          Ten Hours Per Week
                                          TJ has earned the coveted AAM accreditation from the Automotive Management Institute, and he is a past-president of the Automotive Service Association of Oregon. One of his greatest accomplishments is that he has been able to create a business that allows him to come and go as he pleases, and work less than 10 hours a week at his shop.

                                          You’ve probably read his columnSame Day Auto Service 2
                                          TJ is a featured columnist in the ASA monthly magazine, Autoinc, where his column, “What would you do?”, asks difficult ethical questions regarding customer service.

                                          Telling Stories is the foundation of the podcast and TJ Reilly delivers it. So why listen?

                                          • Learn TJ’s very unique start-up when he owned a shop across the street from the shop he was employed at.
                                          • TJ shares his tough journey transformation from working in his business to “on” it.
                                          • TJ gets a lot of gratification from his work as a business coach for Elite Worldwide.
                                          • Learn about TJ’s passion for customer retention and an important formula, you must know, in order to measure your market share.
                                          • Also listen to TJ share his customer service commitment called ‘Going The Extra Mile’ and create the WOW factor.

                                          For fun and philanthropy
                                          TJ enjoys flying airplanes in the summer and snowmobiling in the winter. He is heavily involved in his community. He supports a number of charities, and in 2006 he ran for the Oregon State Senate.

                                          Years in industry: 40
                                          Years in business ownership: 30
                                          Number of technicians: 4
                                          Number of lifts: 6
                                          Number of bays: 8
                                          Open: M-F
                                          Specialty: Japanese Vehicles
                                          Annual estimated volume: $1.5M
                                          Aftermarket Association Memberships: ASA – iATN – NATA
                                          ASE Blue Seal Certified: Yes
                                          Certifications: AAM
                                          Business Coach: Elite Worldwide
                                          Other specialty: Part time coach for Elite Worldwide

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=4954Tue, 12 Jul 2016 03:00:54 -040038:57falsefullGreat stories told here from a service professional who spends very little time at his business. This Japanese Repair Specialist operates in Clackamas, Oregon. The Business TJ Reilly has over 40 years of industry experience and 30 years as a shop owner. He started his business from scratch, and has the experience of being both…                                          RR 132: Auto Care – Industry Job BoardRR 132: Auto Care – Industry Job BoardThe auto care profession is a constantly changing, fast-paced field that offers fulfilling careers, competitive salaries and a commitment to protecting the choice, safety and mobility of every driver on the road.

                                          Job Seekers
                                          As the world evolves, so too does our workforce. Employees who have been in the industry for decades are in the process of retiring, and companies are finding it increasingly difficult to attract and retain top talent. With a changing landscape of job seekers, it can be challenging to reach potential new applicants, especially those in the tech-savvy millennial generation.

                                          Recruit Millennials
                                          Contrary to popular belief, millennials are still seeking jobs that offer growth and stability – characteristics that are in line with previous generations. But getting them into the workplace and convincing them to stay requires a nuanced approach that’s different from what was needed to bring in previous generations.

                                          More than just a job
                                          To help address this issue, the Auto Care Association’s new Job and Career Development PAuto Care Screen Shot 1rogram is releasing several innovative tools to aid members in recruiting the best and brightest of new talent. These tools include sample messaging, social recruiting tactics, an industry-wide job board and a recruitment guide containing best practices – all of which will live on the newly-revamped Auto Care Careers website (see link below) available industry wide and not just to association members.

                                          Your Job Board Experts
                                          Courtney Hammer began her career with the Auto Care Association in 2006 and is currently the director of the new job and career development program.  Courtney is acting staff liaison for both the Young Auto Care Network Group (YANG) and the Auto Electric Association (AEA).  Previously, she has been liaison to the Engine Repowers Council and assistant liaison to the Car Care Professionals Network (CCPN). In 2013, Courtney Hammer achieved the designation of Certified Association Executive (CAE) from American Society of Association Executives.  She completed the University of the Aftermarket’s Leadership 2.0 Program in 2012.

                                          In 2005, Hammer received with honors her Bachelors of Science in Arts Administration and Dance from Butler University in Indianapolis, Indiana.

                                          Katy McQuiston began her career with the Auto Care Association in 2014 and currently serves as the coordinator of the job and career development program.Kay serves as the staff liaison to the Women’s Board and assistant liaison to the Young Auto Care Network Group (YANG).  Katy McQuiston received her Master of Arts in higher education administration from George Mason University and her Bachelor of Arts in communication from University of Missouri- Columbia.

                                          Courtney and Katy share insight on the value that the Job Board bring to every member of the aftermarket. Internet resume and job postings is the trend and the future. Auto Care has laid the ground work to build the biggest recruitment effort the industry has ever seen or been part of.

                                          Why Listen?
                                          Courtney Hammer and Katy McQuiston provide a great narrative on the value the job board. This is just not a ‘job board’, but an entire career resource center for the aftermarket.

                                          Courtney and Katy discuss millennials, recruitment and retention, social media, and setting up job alerts. They speak on the job board being a repository for all industry scholarship opportunities, and a career accelerator guide.

                                          You will also learn about the newest recruitment video’s to use on your own sites (see below video).

                                          Learn how you can support industry recruitment with a best practice guide when going to recruit at a school, how to develop grass roots initiatives, facts sheets, and power points. They’ve thought of it all!

                                          Partners
                                          Industry network includes partnerships with SEMA, CAWA, ASA, AAAS and HDA Truck Pride, Babcox Media, and NIADA (National Independent Automobile Dealers Association).

                                          Links
                                          Link to the Industry Job Board here.
                                          Link to Auto Care Careers website here.
                                          Auto Care Careers Recruitment Guide as mentioned in the podcast, here.

                                          Full Length: Best Career for Your FUTURE  (5:47)

                                          About the Auto Care Association

                                          Based in Bethesda, Md., the Auto Care Association has more than 3,000 member companies that represent some 150,000 independent automotive businesses that manufacture, distribute and sell motor vehicle parts, accessories, tools, equipment, materials and supplies, and perform vehicle service and repair. Visit www.autocare.org.

                                          Time Stamp Highlights

                                          Size of industry and the opportunity [3:19]

                                          Overview of the job board [4:04]

                                          How it works for job seekers [4:57]

                                          How it works for employer [5:24]

                                          Different than mainstream big box job boards [5:41]

                                          Social media statistic [9:42]

                                          Changing tide in how recruitment is changing [11:47]

                                          Reluctance to change methods of recruitment [13:04]

                                          Special tools on the web site including scholarship opportunities and career accelerator [16:24]

                                          Career recruitment guide [20:25]

                                          How to look for a job in the auto care industry [21:39]

                                          Overview/Summary [22:54]

                                          Millennial recruitment [23:57]

                                          Biggest recruitment effort the industry has ever seen or been part of [25:39]

                                          This episode is brought to you by Federal-Mogul Motorparts and Episode Logo Sponsored By v1Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          The auto care profession is a constantly changing, fast-paced field that offers fulfilling careers, competitive salaries and a commitment to protecting the choice, safety and mobility of every driver on the road.

                                          Job Seekers
                                          As the world evolves, so too does our workforce. Employees who have been in the industry for decades are in the process of retiring, and companies are finding it increasingly difficult to attract and retain top talent. With a changing landscape of job seekers, it can be challenging to reach potential new applicants, especially those in the tech-savvy millennial generation.

                                          Recruit Millennials
                                          Contrary to popular belief, millennials are still seeking jobs that offer growth and stability – characteristics that are in line with previous generations. But getting them into the workplace and convincing them to stay requires a nuanced approach that’s different from what was needed to bring in previous generations.

                                          More than just a job
                                          To help address this issue, the Auto Care Association’s new Job and Career Development PAuto Care Screen Shot 1rogram is releasing several innovative tools to aid members in recruiting the best and brightest of new talent. These tools include sample messaging, social recruiting tactics, an industry-wide job board and a recruitment guide containing best practices – all of which will live on the newly-revamped Auto Care Careers website (see link below) available industry wide and not just to association members.

                                          Your Job Board Experts
                                          Courtney Hammer began her career with the Auto Care Association in 2006 and is currently the director of the new job and career development program.  Courtney is acting staff liaison for both the Young Auto Care Network Group (YANG) and the Auto Electric Association (AEA).  Previously, she has been liaison to the Engine Repowers Council and assistant liaison to the Car Care Professionals Network (CCPN). In 2013, Courtney Hammer achieved the designation of Certified Association Executive (CAE) from American Society of Association Executives.  She completed the University of the Aftermarket’s Leadership 2.0 Program in 2012.

                                          In 2005, Hammer received with honors her Bachelors of Science in Arts Administration and Dance from Butler University in Indianapolis, Indiana.

                                          Katy McQuiston began her career with the Auto Care Association in 2014 and currently serves as the coordinator of the job and career development program.Kay serves as the staff liaison to the Women’s Board and assistant liaison to the Young Auto Care Network Group (YANG).  Katy McQuiston received her Master of Arts in higher education administration from George Mason University and her Bachelor of Arts in communication from University of Missouri- Columbia.

                                          Courtney and Katy share insight on the value that the Job Board bring to every member of the aftermarket. Internet resume and job postings is the trend and the future. Auto Care has laid the ground work to build the biggest recruitment effort the industry has ever seen or been part of.

                                          Why Listen?
                                          Courtney Hammer and Katy McQuiston provide a great narrative on the value the job board. This is just not a ‘job board’, but an entire career resource center for the aftermarket.

                                          Courtney and Katy discuss millennials, recruitment and retention, social media, and setting up job alerts. They speak on the job board being a repository for all industry scholarship opportunities, and a career accelerator guide.

                                          You will also learn about the newest recruitment video’s to use on your own sites (see below video).

                                          Learn how you can support industry recruitment with a best practice guide when going to recruit at a school, how to develop grass roots initiatives, facts sheets, and power points. They’ve thought of it all!

                                          Partners
                                          Industry network includes partnerships with SEMA, CAWA, ASA, AAAS and HDA Truck Pride, Babcox Media, and NIADA (National Independent Automobile Dealers Association).

                                          Links
                                          Link to the Industry Job Board here.
                                          Link to Auto Care Careers website here.
                                          Auto Care Careers Recruitment Guide as mentioned in the podcast, here.

                                          Full Length: Best Career for Your FUTURE  (5:47)

                                          About the Auto Care Association

                                          Based in Bethesda, Md., the Auto Care Association has more than 3,000 member companies that represent some 150,000 independent automotive businesses that manufacture, distribute and sell motor vehicle parts, accessories, tools, equipment, materials and supplies, and perform vehicle service and repair. Visit www.autocare.org.

                                          Time Stamp Highlights

                                          Size of industry and the opportunity [3:19]

                                          Overview of the job board [4:04]

                                          How it works for job seekers [4:57]

                                          How it works for employer [5:24]

                                          Different than mainstream big box job boards [5:41]

                                          Social media statistic [9:42]

                                          Changing tide in how recruitment is changing [11:47]

                                          Reluctance to change methods of recruitment [13:04]

                                          Special tools on the web site including scholarship opportunities and career accelerator [16:24]

                                          Career recruitment guide [20:25]

                                          How to look for a job in the auto care industry [21:39]

                                          Overview/Summary [22:54]

                                          Millennial recruitment [23:57]

                                          Biggest recruitment effort the industry has ever seen or been part of [25:39]

                                          This episode is brought to you by Federal-Mogul Motorparts and Episode Logo Sponsored By v1Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=4861Fri, 08 Jul 2016 03:00:05 -040028:11falsefullLearn about the largest automotive aftermarket job board in the industry. Courtney Hammer and Katy McQuiston share their insight on the value that the Job Board brings to every member of the aftermarket. As internet resume and job postings is the trend and the future, Auto Care has laid the ground work to build the biggest recruitment effort the industry has ever seen or been part of. <br /> <br /> Discover how you can post a job and find a job specific to your needs and experience exclusively in the automotive aftermarket.                                          RR 131: Don Smith from Elite ElectronicsRR 131: Don Smith from Elite ElectronicsMobile Diagnostics
                                          Don Smith started installing stereo’s and alarms and had to learn how to fix the cars he was working on. He now owns Elite Electronics, for the last 10 years, a mobile Automotive Electronics and Mechanical Solutions company.

                                          Multiple Cities
                                          With locations in six US cities the majority of his business is derived from collision shops. Elite Electronics will get called in for lack of manpower, lack of knowledge or not having the correct equipment to complete a job.

                                          Company Culture Rules
                                          Listen as Don shares how he came to purchase the business, his biggest challenges that are very different from a stationary concern. What each technicians most important tool is and the best advice he has every gotten. Don also drives home an important point on company culture, we’ve heard this many times in the past. He’ll tell you what qualities he looks for in hiring a new tech. And he shares the best advice he ever got regarding hiring and firing.

                                          Expansion Plans
                                          Don Smith also talks about the surprising work, that you would not expect, a mobile diagnostician to do, for collision shops. He also has expansion plans for this year and early 2017.

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Mobile Diagnostics
                                          Don Smith started installing stereo’s and alarms and had to learn how to fix the cars he was working on. He now owns Elite Electronics, for the last 10 years, a mobile Automotive Electronics and Mechanical Solutions company.

                                          Multiple Cities
                                          With locations in six US cities the majority of his business is derived from collision shops. Elite Electronics will get called in for lack of manpower, lack of knowledge or not having the correct equipment to complete a job.

                                          Company Culture Rules
                                          Listen as Don shares how he came to purchase the business, his biggest challenges that are very different from a stationary concern. What each technicians most important tool is and the best advice he has every gotten. Don also drives home an important point on company culture, we’ve heard this many times in the past. He’ll tell you what qualities he looks for in hiring a new tech. And he shares the best advice he ever got regarding hiring and firing.

                                          Expansion Plans
                                          Don Smith also talks about the surprising work, that you would not expect, a mobile diagnostician to do, for collision shops. He also has expansion plans for this year and early 2017.

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=4886Tue, 05 Jul 2016 03:00:07 -040030:59falsefullDon Smith started installing stereo’s and alarms and had to learn how to fix the cars he was working on.Elite Electronics He now owns Elite Electronics, for the last 10 years, a mobile Automotive Electronics and Mechanical Solutions company.                                          RR 130: Barry Barrett from RLORR 130: Barry Barrett from RLOA Strong Message On ‘Selling Service’
                                          Barry Barrett is an authority on sales and selling. He is the Director of Training for RLO where Barry’s sales and training capabilities operate at full capacity in his dual roles as lead salesperson and service manager trainer.

                                          Worked in the industry
                                          During Barry’s career as a Service Manager and top sales person, he honed his talents in communicating with people.

                                          Passion is the message
                                          Barry is tireless in his pursuit of excellence in the automotive industry and in all that he does. His passion for proBarry Barret 1-001viding tools to train owners and their teams to the next level is unlimited.

                                          In our interview we cover:

                                          How people find their passions and discover their WHY.
                                          That you must first change your beliefs before you change your behaviors.
                                          That service advisors must understand that the quality of the question you ask will determine the future you will experience.Newsletter Subscribe
                                          That he is not a service adviser trainer, but a sales trainer; and yes they are the same.

                                          Barry’s great passions are his family: wife Nancy and their two children and golf. He has also won both the Diamond Award and Eagle Achievement Award.

                                          RLO Training website here.

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          A Strong Message On ‘Selling Service’
                                          Barry Barrett is an authority on sales and selling. He is the Director of Training for RLO where Barry’s sales and training capabilities operate at full capacity in his dual roles as lead salesperson and service manager trainer.

                                          Worked in the industry
                                          During Barry’s career as a Service Manager and top sales person, he honed his talents in communicating with people.

                                          Passion is the message
                                          Barry is tireless in his pursuit of excellence in the automotive industry and in all that he does. His passion for proBarry Barret 1-001viding tools to train owners and their teams to the next level is unlimited.

                                          In our interview we cover:

                                          How people find their passions and discover their WHY.
                                          That you must first change your beliefs before you change your behaviors.
                                          That service advisors must understand that the quality of the question you ask will determine the future you will experience.Newsletter Subscribe
                                          That he is not a service adviser trainer, but a sales trainer; and yes they are the same.

                                          Barry’s great passions are his family: wife Nancy and their two children and golf. He has also won both the Diamond Award and Eagle Achievement Award.

                                          RLO Training website here.

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=4880Fri, 01 Jul 2016 02:00:58 -040032:19falsefullBarry Barrett is an authority on sales and selling. He is the Director of Training for RLO where Barry’s sales and training capabilities operate at full capacity in his dual roles as lead salesperson and service manager trainer. Learn about passion, discovering your WHY and what the top qualities are of a superstar service adviser.                                          RR 129: Jerry Holcom from S & S ServiceRR 129: Jerry Holcom from S & S ServiceWith nearly 50 years’ experience in the automotive field, Jerry Holcom is an ASE Certified Master Auto Technician with the Advanced Engine Performance (L1) certification, a former Certified Master Machinist, and is also an Accredited Automotive Manager (AAM) through the Automotive Management Institute. Jerry owns S & S Service in Kansas City, MO.

                                          A Must Listen!
                                          This is a very special interview with Jerry Holcolm. He’s been through some challenging times recently when he was diagnosed with cancer and Parkinson’s. Jerry tells of the support he has received from his loyal staff and how they stepped up to the plate to support him. A truly great and sensitive story.

                                          The Start
                                          Jerry said no to his father when he was offered to buy the business. Jerry went on to work in dealerships and then purchased the business from the owner, that his dad had originally sold the business to, 10 years later. He has learned great lessons over the years andJerry Holcom 3 he shares the big ones.

                                          Loves Tech
                                          He has provided four separate computer-driven information databases to his staff and ensures that they are provided with ongoing training in both technical and business management and customer service. Jerry was a trendsetter back in 1983 when he programmed a Tandy RS Model 3 to track his daily numbers.

                                          Investment in technology and equipment
                                          Jerry is always looking to provide thJerry Holcom 1e training and special tools necessary, both OE and aftermarket. He credits having the latest tools for being able to provide that “old-fashioned service” that his clients have been receiving since the 1950s.  This also helps in employee retention, as evidenced by the 13-year average length of employment for the staff.

                                          Work with ASA-Midwest
                                          He has served on the Board of Directors and as the vice-president of the Automotive Service Association Greater Kansas City chapter. He currently serves as president of the ASA-Midwest affiliate.

                                          Jerry was one of the founders of Kansas City’s VISION High Tech Training and Expo. He feels that the future of the automotive repair industry will hinge on information availability, technical proficiency, and total customer-driven service methods. Through his association with VISION, especially as the award committee chairman for many years, Jerry was able to present many $1000 scholarships to students wanting to enter the automotive trade.

                                          Relaxing
                                          For fun and relaxation, Jerry enjoys reading, woodworking, and walking with his dogs, Jake & Sam. He and his wife Kris are avid professional drag racing fans.

                                          Link To S & S Website here.

                                          S & S Service Overview:

                                          Years in industry: 49
                                          Years in business ownership: 34
                                          Number of technicians: 3
                                          Number of Lifts and Bays: 8
                                          Annual estimated volume: $750K
                                          Days Open: M-F
                                          Special Accreditation's: AAMwith 755+ credits -Service Manager Shelly McGuire and Service Manager Bryant Moyer both have their AAM
                                          Trainer/Coach: Currently with Elite and formerly for 10 years with Bottom Line Impact Group
                                          Association Memberships: ASA – ASE – AAA
                                          ASE Blue Seal Certified: Yes
                                          Certifications: ASE Master Auto L1
                                          Supplier: Carquest Tech-Net and on their advisory council
                                          Philanthropy: Donor for Technicians of Tomorrow Scholarship Foundation and on advisory council for two community college programs

                                          Jerry Holcom’s Recognition’s and Awards

                                          Motor Magazine ASE Technician of the Year 1988
                                          Fel-Pro Tech-Pro of the Year 1988
                                          AAA Approved Auto Repair shop since 1992
                                          Top 10 Finalist for Carquest Excellence Award 1993-1995
                                          Carquest National Excellence Award Winner 1995
                                          NAPA/ASE Tech of the year Local Finalist 1994-1995
                                          ASA Mo-KAN Facility of the Year 2006
                                          Motor Age Top 10 Shop Finalist 2007
                                          Best Dressed Shop at Vision 2010
                                          AMI Dedication to Education Award 2014

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          With nearly 50 years’ experience in the automotive field, Jerry Holcom is an ASE Certified Master Auto Technician with the Advanced Engine Performance (L1) certification, a former Certified Master Machinist, and is also an Accredited Automotive Manager (AAM) through the Automotive Management Institute. Jerry owns S & S Service in Kansas City, MO.

                                          A Must Listen!
                                          This is a very special interview with Jerry Holcolm. He’s been through some challenging times recently when he was diagnosed with cancer and Parkinson’s. Jerry tells of the support he has received from his loyal staff and how they stepped up to the plate to support him. A truly great and sensitive story.

                                          The Start
                                          Jerry said no to his father when he was offered to buy the business. Jerry went on to work in dealerships and then purchased the business from the owner, that his dad had originally sold the business to, 10 years later. He has learned great lessons over the years andJerry Holcom 3 he shares the big ones.

                                          Loves Tech
                                          He has provided four separate computer-driven information databases to his staff and ensures that they are provided with ongoing training in both technical and business management and customer service. Jerry was a trendsetter back in 1983 when he programmed a Tandy RS Model 3 to track his daily numbers.

                                          Investment in technology and equipment
                                          Jerry is always looking to provide thJerry Holcom 1e training and special tools necessary, both OE and aftermarket. He credits having the latest tools for being able to provide that “old-fashioned service” that his clients have been receiving since the 1950s.  This also helps in employee retention, as evidenced by the 13-year average length of employment for the staff.

                                          Work with ASA-Midwest
                                          He has served on the Board of Directors and as the vice-president of the Automotive Service Association Greater Kansas City chapter. He currently serves as president of the ASA-Midwest affiliate.

                                          Jerry was one of the founders of Kansas City’s VISION High Tech Training and Expo. He feels that the future of the automotive repair industry will hinge on information availability, technical proficiency, and total customer-driven service methods. Through his association with VISION, especially as the award committee chairman for many years, Jerry was able to present many $1000 scholarships to students wanting to enter the automotive trade.

                                          Relaxing
                                          For fun and relaxation, Jerry enjoys reading, woodworking, and walking with his dogs, Jake & Sam. He and his wife Kris are avid professional drag racing fans.

                                          Link To S & S Website here.

                                          S & S Service Overview:

                                          Years in industry: 49
                                          Years in business ownership: 34
                                          Number of technicians: 3
                                          Number of Lifts and Bays: 8
                                          Annual estimated volume: $750K
                                          Days Open: M-F
                                          Special Accreditation's: AAMwith 755+ credits -Service Manager Shelly McGuire and Service Manager Bryant Moyer both have their AAM
                                          Trainer/Coach: Currently with Elite and formerly for 10 years with Bottom Line Impact Group
                                          Association Memberships: ASA – ASE – AAA
                                          ASE Blue Seal Certified: Yes
                                          Certifications: ASE Master Auto L1
                                          Supplier: Carquest Tech-Net and on their advisory council
                                          Philanthropy: Donor for Technicians of Tomorrow Scholarship Foundation and on advisory council for two community college programs

                                          Jerry Holcom’s Recognition’s and Awards

                                          Motor Magazine ASE Technician of the Year 1988
                                          Fel-Pro Tech-Pro of the Year 1988
                                          AAA Approved Auto Repair shop since 1992
                                          Top 10 Finalist for Carquest Excellence Award 1993-1995
                                          Carquest National Excellence Award Winner 1995
                                          NAPA/ASE Tech of the year Local Finalist 1994-1995
                                          ASA Mo-KAN Facility of the Year 2006
                                          Motor Age Top 10 Shop Finalist 2007
                                          Best Dressed Shop at Vision 2010
                                          AMI Dedication to Education Award 2014

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=4844Tue, 28 Jun 2016 02:00:00 -040033:20falsefullThis is a very special interview with Jerry Holcom. With nearly 50 years’ experience in the automotive field, Jerry tells of his pathway to success and the typical stumbles or learning curves along the way. <br /> <br /> Why should you listen: Jerry tells of great advice he's received throughout the years about money and property ownership; Learn Jerry’s reasoning behind the decision not to buy his father’s business, and then turned around 10 years later and bought it from someone else.                                          RR 128: Joel Ayers of the Automotive Aftermarket Charitable FoundationRR 128: Joel Ayers of the Automotive Aftermarket Charitable FoundationA MUST LISTEN TO EPISODE.
                                          This podcast episode needs to be heard by everyone in the industry. I’m counting on you to forward this episode via social media and paste the episode URL out into your email  networks. Let’s be sure the reach of AACF gets to the deep corners of the aftermarket so help can be brought to our brothers and sisters that need it. Carm

                                          Since 1959, The Automotive Aftermarket Charitable Foundation (AACF) has assisted

                                          individuals and families of the Automotive Aftermarket. These individuals have fallen on hard times due to death, catastrophic illness or accident and have exhausted all other available resources in maintaining a reasonable existence. The AACF is the only charity that focuses only on persons and their families employed in the automotive aftermarket industry.

                                          The awareness campaign
                                          AACF has begun an Awareness Partner Program so conscientious companies can inform their employees about the help offered by The Foundation. There is no cost to your company to demonstrate you are a caring employer. Expressing your support for AACF will improve staff morale, especially

                                          AACF Quote 1when any employees receive help from The Foundation. When employees are informed of AACF, problems previously unknown come to the forefront for support.

                                          How you can help? Here is the process as outlined by AACF
                                          Get the word out. Many cases of need do not reach the Foundation usually due to a lack of awareness of The AACF.

                                          • First, designate someone in your company to care for this, and inform AACF of their contact information. This is usually someone in the HR departments.
                                          • Post an AACF “Awareness” poster in suitable employee information locations, for example bulletin boards, lunchrooms, and time clock stations. AACF can provide posters or you can print your own with approval.
                                          • Prepare and distribute a specific “Employee Communication”. Use the methods most likely to reach your employees such as an article in your newsletter, a memo in pay envelopes, or a broadcast email to employees; AACF will supply sample wording.  You can customize with your company logo and any additional content, provided The Foundation gives final approval to ensure consistency with our message.
                                          • Communicate in writing to the AACF Executive Director when these two things are done. Include information on how you communicated information about The Foundations to your employees.

                                          Fundraising comes in many forms including their largest event held each year before AAPEX/SEMA: The Annual Golf Tournament

                                          Insider Enroll 1

                                          Executive Director
                                          Joel Ayres has worked as an executive in the automotive aftermarket industry for over 35 years and was hired in March 2015 to become the first Executive Director of The AACF.  Joel’s background and passion in charity work has included some of the following; founder and first Chairman of SEMA Cares, Chairman of the SEMA Scholarship Committee, Board Director for Heart Gallery of Sacramento, and Board President for Big Brothers of Northeastern Indiana.  Joel has spent numerous hours volunteering for the Petty’s Victory Junction Gang Camp, Childhelp Villages, Big Brothers, and Camp Ukandu for Pediatric Cancer. He also served on the SEMA Board of Directors for 12 years, Board Liaison for several SEMA Councils and chaired many committees.

                                          Mr. Ayres has received numerous awards and honors including being inducted into the SEMA Hall of Fame, SBN Athena Award for Championing Women in the Automotive Aftermarket, SEMA Person of the Year, LTAA Hall of Fame, LTAA Chairman’s Award, Jim Borre’ Lifetime Achievement Award, and many community service awards.

                                          Over the years he has been interviewed by many industry magazines and industry radio for his views on trends, overall market opinions, and his charitable work.

                                          During his career Mr. Ayres has tried to follow the motto. “Do all you can with what you have, in the time you have, in the place you are.”

                                          CONTACT AACF FOR MORE INFORMATION
                                          Automotive Aftermarket Charitable Foundation (AACF)
                                          5716 Folsom Blvd #149
                                          Sacramento, CA 95819
                                          Phone: 772-286-5500
                                          Email: info@AACFI.org
                                          Online: AACFI.org 

                                          Joel Ayers favorite quote mentioned in the interview:
                                          “Every man owes a part of his time and money to the business or industry in which he is engaged. No man has a moral right to withhold his support from an organization that is striving to improve conditions within his sphere.” – Theodore Roosevelt

                                          A must listen. Help our brothers and sisters in need
                                          Tweet This

                                          Did you know:

                                          • The average group long-term disability claim lasts 34.6 months.
                                          • The average individual disability claim lasts 31.6 months.
                                          • One in eight workers will be disabled for five years or more during their working careers.
                                          • Approximately 90% of disabilities are caused by illnesses rather than accidents.
                                          • 69% of workers in the private sector have no private long-term disability insurance.
                                          • 68% of adult Americans have NO savings earmarked for emergencies.
                                          • 65% of working Americans say they could not cover normal living expenses even for a year if their employment income was lost
                                          • 38% could not pay their bills for more than 3 months.
                                          • 65% of initial SSDI claim applications were denied in 2012.
                                          • Can your family live on $1,130 a month? That’s the average monthly benefit paid by Social Security Disability Insurance (SSDI) at the end of 2012.

                                          This episode is brought to you by Federal-Mogul Motorparts and Episode Logo Sponsored By v1Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          A MUST LISTEN TO EPISODE.
                                          This podcast episode needs to be heard by everyone in the industry. I’m counting on you to forward this episode via social media and paste the episode URL out into your email  networks. Let’s be sure the reach of AACF gets to the deep corners of the aftermarket so help can be brought to our brothers and sisters that need it. Carm

                                          Since 1959, The Automotive Aftermarket Charitable Foundation (AACF) has assisted

                                          individuals and families of the Automotive Aftermarket. These individuals have fallen on hard times due to death, catastrophic illness or accident and have exhausted all other available resources in maintaining a reasonable existence. The AACF is the only charity that focuses only on persons and their families employed in the automotive aftermarket industry.

                                          The awareness campaign
                                          AACF has begun an Awareness Partner Program so conscientious companies can inform their employees about the help offered by The Foundation. There is no cost to your company to demonstrate you are a caring employer. Expressing your support for AACF will improve staff morale, especially

                                          AACF Quote 1when any employees receive help from The Foundation. When employees are informed of AACF, problems previously unknown come to the forefront for support.

                                          How you can help? Here is the process as outlined by AACF
                                          Get the word out. Many cases of need do not reach the Foundation usually due to a lack of awareness of The AACF.

                                          • First, designate someone in your company to care for this, and inform AACF of their contact information. This is usually someone in the HR departments.
                                          • Post an AACF “Awareness” poster in suitable employee information locations, for example bulletin boards, lunchrooms, and time clock stations. AACF can provide posters or you can print your own with approval.
                                          • Prepare and distribute a specific “Employee Communication”. Use the methods most likely to reach your employees such as an article in your newsletter, a memo in pay envelopes, or a broadcast email to employees; AACF will supply sample wording.  You can customize with your company logo and any additional content, provided The Foundation gives final approval to ensure consistency with our message.
                                          • Communicate in writing to the AACF Executive Director when these two things are done. Include information on how you communicated information about The Foundations to your employees.

                                          Fundraising comes in many forms including their largest event held each year before AAPEX/SEMA: The Annual Golf Tournament

                                          Insider Enroll 1

                                          Executive Director
                                          Joel Ayres has worked as an executive in the automotive aftermarket industry for over 35 years and was hired in March 2015 to become the first Executive Director of The AACF.  Joel’s background and passion in charity work has included some of the following; founder and first Chairman of SEMA Cares, Chairman of the SEMA Scholarship Committee, Board Director for Heart Gallery of Sacramento, and Board President for Big Brothers of Northeastern Indiana.  Joel has spent numerous hours volunteering for the Petty’s Victory Junction Gang Camp, Childhelp Villages, Big Brothers, and Camp Ukandu for Pediatric Cancer. He also served on the SEMA Board of Directors for 12 years, Board Liaison for several SEMA Councils and chaired many committees.

                                          Mr. Ayres has received numerous awards and honors including being inducted into the SEMA Hall of Fame, SBN Athena Award for Championing Women in the Automotive Aftermarket, SEMA Person of the Year, LTAA Hall of Fame, LTAA Chairman’s Award, Jim Borre’ Lifetime Achievement Award, and many community service awards.

                                          Over the years he has been interviewed by many industry magazines and industry radio for his views on trends, overall market opinions, and his charitable work.

                                          During his career Mr. Ayres has tried to follow the motto. “Do all you can with what you have, in the time you have, in the place you are.”

                                          CONTACT AACF FOR MORE INFORMATION
                                          Automotive Aftermarket Charitable Foundation (AACF)
                                          5716 Folsom Blvd #149
                                          Sacramento, CA 95819
                                          Phone: 772-286-5500
                                          Email: info@AACFI.org
                                          Online: AACFI.org 

                                          Joel Ayers favorite quote mentioned in the interview:
                                          “Every man owes a part of his time and money to the business or industry in which he is engaged. No man has a moral right to withhold his support from an organization that is striving to improve conditions within his sphere.” – Theodore Roosevelt

                                          A must listen. Help our brothers and sisters in need
                                          Tweet This

                                          Did you know:

                                          • The average group long-term disability claim lasts 34.6 months.
                                          • The average individual disability claim lasts 31.6 months.
                                          • One in eight workers will be disabled for five years or more during their working careers.
                                          • Approximately 90% of disabilities are caused by illnesses rather than accidents.
                                          • 69% of workers in the private sector have no private long-term disability insurance.
                                          • 68% of adult Americans have NO savings earmarked for emergencies.
                                          • 65% of working Americans say they could not cover normal living expenses even for a year if their employment income was lost
                                          • 38% could not pay their bills for more than 3 months.
                                          • 65% of initial SSDI claim applications were denied in 2012.
                                          • Can your family live on $1,130 a month? That’s the average monthly benefit paid by Social Security Disability Insurance (SSDI) at the end of 2012.

                                          This episode is brought to you by Federal-Mogul Motorparts and Episode Logo Sponsored By v1Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=4811Fri, 24 Jun 2016 03:00:45 -040031:44falsefullThis podcast episode needs to be heard by everyone in the industry. I'm counting on you to use the social share icons and engage your colleagues or paste the episode URL into your email network. Help get the word out and make sure the reach of AACF gets to the deep corners of the aftermarket so help can be brought to our brothers and sisters that need it.                                          RR 127: Dave Kusa of Autotrend DiagnosticsRR 127: Dave Kusa of Autotrend DiagnosticsDave Kusa, President of Autotrend Diagnostics in San Francisco, CA has been a area resident for more than 30 years. Dave became the owner in 2001, two years after he began working at the shop.

                                          Dave has been in the auto repair industry for more than 20 years, and he holds two degrees in automotive technology from De Anza College in Cupertino. Today, he runs Autotrend Diagnostics alongside his wife, Judy, and daughters, Katie and Kristi.

                                          ASCCA
                                          Dave is the in-coming president of ASCCA (Automotive Service Councils of California) and we talk about some of the legislative challenges that have faced the California service professional.

                                          Training
                                          Kusa and his technicians regularly attend training seminars to update their knowledge and abilities in the ever advancing field of automotive repair and service. This diligent professionalism allows Autotrend Diagnostics to back all its ASE Certified repairs with a 36-Month/36,000 Mile Warranty on parts and labor. Dave speaks of how he manages this extended warranty.

                                          Autotrend Diagnostics Dave Kusa 1Communicating with customers.
                                          In addition, Autotrend Diagnostics goal is to educate all customers about the importance of a preventative approach to auto repair, a proven way to save thousands of dollars over the life of each vehicle in a household. Dave and his staff carry that education beyond preventative services, too, and strive to make sure that every customer makes an informed decision about their car’s repairs.

                                          ASCCA

                                          Reasons to listen:

                                          Find out how much reliance Dave places on building customer relations and home town value in a city of 2.5 million people.

                                          Understand that he believes their great internet reviews come from their strategy on good customer communications.

                                          If you are looking for great insight or advice on the need for business training, Dave will explain to you his biggest learning curve.

                                          Autotrend Diagnostics website here

                                          Autotrend Diagnostics is a Diamond Certified company. See status here.

                                          Autotrend Diagnostics Overview

                                          Years in industry: 32
                                          Years in business ownership: 15
                                          ASE Certifications: ASE Master Tech L1
                                          Number of technicians: 2
                                          Number of lifts: 5
                                          Number of bays: 3
                                          Open: M-F
                                          Specialty: Drivability and electrical diagnosis and repair
                                          Annual estimated volume: $725K
                                          Association memberships: ASCCA and ASA
                                          Special Accreditation's: AAA Approved – Diamond Certified – Repair Pal Certified
                                          Trainer/Coach: Ray Kunz ACT Group
                                          Supplier: Bumper To Bumper
                                          Advisory Coucnils: DeAnza College Auto Tech Advisory Board
                                          Philanthropy: FARA-Friedreichs Ataxia Research Association

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Dave Kusa, President of Autotrend Diagnostics in San Francisco, CA has been a area resident for more than 30 years. Dave became the owner in 2001, two years after he began working at the shop.

                                          Dave has been in the auto repair industry for more than 20 years, and he holds two degrees in automotive technology from De Anza College in Cupertino. Today, he runs Autotrend Diagnostics alongside his wife, Judy, and daughters, Katie and Kristi.

                                          ASCCA
                                          Dave is the in-coming president of ASCCA (Automotive Service Councils of California) and we talk about some of the legislative challenges that have faced the California service professional.

                                          Training
                                          Kusa and his technicians regularly attend training seminars to update their knowledge and abilities in the ever advancing field of automotive repair and service. This diligent professionalism allows Autotrend Diagnostics to back all its ASE Certified repairs with a 36-Month/36,000 Mile Warranty on parts and labor. Dave speaks of how he manages this extended warranty.

                                          Autotrend Diagnostics Dave Kusa 1Communicating with customers.
                                          In addition, Autotrend Diagnostics goal is to educate all customers about the importance of a preventative approach to auto repair, a proven way to save thousands of dollars over the life of each vehicle in a household. Dave and his staff carry that education beyond preventative services, too, and strive to make sure that every customer makes an informed decision about their car’s repairs.

                                          ASCCA

                                          Reasons to listen:

                                          Find out how much reliance Dave places on building customer relations and home town value in a city of 2.5 million people.

                                          Understand that he believes their great internet reviews come from their strategy on good customer communications.

                                          If you are looking for great insight or advice on the need for business training, Dave will explain to you his biggest learning curve.

                                          Autotrend Diagnostics website here

                                          Autotrend Diagnostics is a Diamond Certified company. See status here.

                                          Autotrend Diagnostics Overview

                                          Years in industry: 32
                                          Years in business ownership: 15
                                          ASE Certifications: ASE Master Tech L1
                                          Number of technicians: 2
                                          Number of lifts: 5
                                          Number of bays: 3
                                          Open: M-F
                                          Specialty: Drivability and electrical diagnosis and repair
                                          Annual estimated volume: $725K
                                          Association memberships: ASCCA and ASA
                                          Special Accreditation's: AAA Approved – Diamond Certified – Repair Pal Certified
                                          Trainer/Coach: Ray Kunz ACT Group
                                          Supplier: Bumper To Bumper
                                          Advisory Coucnils: DeAnza College Auto Tech Advisory Board
                                          Philanthropy: FARA-Friedreichs Ataxia Research Association

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=4796Tue, 21 Jun 2016 03:00:27 -040033:28falsefullReasons to listen to Dave Kusa, President Autotrend Diagnostics:<br /> <br /> -Find out how much reliance Dave places on building customer relations and home town value in a city of 2.5 million people.<br /> -Dave believes that their top internet reviews come from his strategy on good customer communications.<br /> -If you are looking for great insight or advice on the need for business training, Dave will explain to you his biggest learning curve.                                          RR 126: John Gardner Automotive Instructor and Host of Tech GarageRR 126: John Gardner Automotive Instructor and Host of Tech GarageJohn Gardner, automotive instructor at Chipola College in Marianna, FL believes that the quality of technicians graduating today are bright and amazing. John shares his passion for teaching and his love for training in an inspiring episode that includes talk of his hosting duties for Tech Garage on the Velocity Channel. John’s classroom motto is “Outdo one another in showing honor”. Hear John describe this ‘code’ that his students understand and appreciate.

                                          His start.
                                          John Gardner completed the General Motors ASEP and Associate of Science degree programs at Broward College. He then worked several years for General Motors as lead technician as he started his career.

                                          Education his passion.
                                          His communication skills and wide knowledge base led him to pursue a career in education completing further studies through Florida International University. Eventually, teaching became his passion. He is able to give back to an industry that has been so generous to him by lending knowledge to aspiring technicians. John also developed and implemented the NATEF Certification Curriculum for the automotive tech program and re-certified the program to ASE/NATEF standards.John Gardner Chipola College 2

                                          Influencing student.
                                          John teaches many courses. Among them, Automotive Service Assistor, Engine Repair, Automotive Suspension and Steering, Automotive Brake Systems, and Automotive Electrical/Electronic Systems along with a dozen others.

                                          Listen and learn:

                                          What the industry can do to help support vocational training in our high schools and colleges.

                                          How John started into the video training arena by reaching out to industry, as education vendor partners, to help teach component theory.

                                          What it takes to stage a half hour ‘Tech Garage’ episode and what’s coming up with John and the Velocity Channel as he enters season three of Tech Garage.

                                          Certifications.
                                          He has accumulated ASE Master Certification, was a Bellwether Finalist in Florida’s Best Business and Industry Partnership and has been published in automotive resources.

                                          TV and other training programs.
                                          His passion for the automotive industry has developed into training for many of the industry leading manufacturers. John also serves as host of the Advance Auto Parts Automotive System Training, as well as the popular “Tech Garage” & “Motorhead Garage” TV series.

                                          This episode is brought to you by Federal-Mogul Motorparts andEpisode Logo Sponsored By v1 Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          John Gardner, automotive instructor at Chipola College in Marianna, FL believes that the quality of technicians graduating today are bright and amazing. John shares his passion for teaching and his love for training in an inspiring episode that includes talk of his hosting duties for Tech Garage on the Velocity Channel. John’s classroom motto is “Outdo one another in showing honor”. Hear John describe this ‘code’ that his students understand and appreciate.

                                          His start.
                                          John Gardner completed the General Motors ASEP and Associate of Science degree programs at Broward College. He then worked several years for General Motors as lead technician as he started his career.

                                          Education his passion.
                                          His communication skills and wide knowledge base led him to pursue a career in education completing further studies through Florida International University. Eventually, teaching became his passion. He is able to give back to an industry that has been so generous to him by lending knowledge to aspiring technicians. John also developed and implemented the NATEF Certification Curriculum for the automotive tech program and re-certified the program to ASE/NATEF standards.John Gardner Chipola College 2

                                          Influencing student.
                                          John teaches many courses. Among them, Automotive Service Assistor, Engine Repair, Automotive Suspension and Steering, Automotive Brake Systems, and Automotive Electrical/Electronic Systems along with a dozen others.

                                          Listen and learn:

                                          What the industry can do to help support vocational training in our high schools and colleges.

                                          How John started into the video training arena by reaching out to industry, as education vendor partners, to help teach component theory.

                                          What it takes to stage a half hour ‘Tech Garage’ episode and what’s coming up with John and the Velocity Channel as he enters season three of Tech Garage.

                                          Certifications.
                                          He has accumulated ASE Master Certification, was a Bellwether Finalist in Florida’s Best Business and Industry Partnership and has been published in automotive resources.

                                          TV and other training programs.
                                          His passion for the automotive industry has developed into training for many of the industry leading manufacturers. John also serves as host of the Advance Auto Parts Automotive System Training, as well as the popular “Tech Garage” & “Motorhead Garage” TV series.

                                          This episode is brought to you by Federal-Mogul Motorparts andEpisode Logo Sponsored By v1 Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=4765Fri, 17 Jun 2016 03:00:09 -040034:07falsefullJohn Gardner, automotive instructor at Chipola College in Marianna, FL believes that the quality of technicians graduating today are bright and amazing. John shares his passion for teaching and his love for training in an inspiring episode that includes talk of his hosting duties for Tech Garage on the Velocity Channel. John’s classroom motto is “Outdo…                                          RR 125: Succession Planning Round-TableRR 125: Succession Planning Round-TableSuccession planning is a hot topic especially for baby boomer shop owners and for the aspiring entrepreneur who is looking to purchase a successful shop. There is much to consider to prepare the business for the next generation or to find a qualified internal or external buyer. This episode covers a lot of ground to include the experiences of our guests. Listen to an expert, a shop owner who has completed his succession plan and a CFO who is working on a third generation succession plan.

                                          Like all panel discussions this is an extended interview; packed with great information and experiences. You can listen to the audio only or the Face To Face video; you choose.

                                          Why Listen?

                                          Find out why it is important to build a perpetual business, one that succeeds yourself and can run without you. Bob Ward says this strategy takes the stress out of the future and must be in place if ever a tragedy occurs or when it is time to sell.
                                          Learn that having pristine financial statements is important; if you are selling or not.
                                          Learn how much weight a buyer puts on stability and experience in your team.
                                          Trust between members of the facilitation team, the buyers and sellers is critically important.

                                          Our panel:

                                          • Joe Sevart from I70 Auto Service in Kansas City, MO, received a very high honor from NAPA in 2014 as their NAPA/ASE Technician of the year. He is the Kansas City ASA Chapter president and was an ASA Top Shop in 2010. Joe is proud to say he is a techie-geek. I70 is a 7 bay, 6 lift facility. Listen to Joe in his own episode 50 and in a Technician Mentoring round table episode 93.

                                           

                                          • Bob Ward – President, Wardden LLC, started at the bottom, like most business owners. Bob Ward began his business career at a franchised car dealership, overcoming obstacles to learn and earn the required skills to become Controller, General Manager and then, minority owner of Tacoma Dodge in Washington. A native of Seattle, Bob serves as a financial adviser and consultant to small business owners throughout the United States. He believes that your business should always be ready for expansion or sale, you should get paid for what you’ve built and, when you decide to leave it, your company should continue to prosper. Bob has a great e-book available on his website titled ‘Perpetual Business Guide’. It is well worth the read and to best understand the principles that Bob speaks about in this episode. Wardden LLC Website Newsletter Subscribe

                                           

                                          • Besides growing up in the family business Judy Zimmerman Walter is co-owner with her uncles and the CFO of, this 57-year young service business. Zimmerman’s Automotive, Mechanicsburg, PA is a true blue ‘family enterprise’ with 12 out of a team of 29 team members that are ‘In The Family’. Zimmerman’s is a top automotive repair facility along with a quick lube and a used car division.Among her involvement: Women’s Board of the Car Care Council, Alliance of Automotive Service Providers of PA, and the Auto Care Association (Listen to Judy in her own episode 15 and 74 on catering to the female customer.

                                          Here are a few stats on succession within a family business:

                                          88% of current family business owners believe the same family or families will control their business in five years.

                                          Succession statistics undermine this belief. According to The Family Firm Institute, only about 30% of family and businesses survive into the second generation, 12% are still viable into the third generation, and only about 3% of all family businesses operate into the fourth generation or beyond. There is a disconnect between the optimistic belief of today’s family business owners and the reality of the massive failure of family companies to survive through the generations. Research indicates that failures can essentially be traced to one factor: an unfortunate lack of family business succession planning.

                                          This episode is brought to you by Federal-Mogul Motorparts Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          Succession planning is a hot topic especially for baby boomer shop owners and for the aspiring entrepreneur who is looking to purchase a successful shop. There is much to consider to prepare the business for the next generation or to find a qualified internal or external buyer. This episode covers a lot of ground to include the experiences of our guests. Listen to an expert, a shop owner who has completed his succession plan and a CFO who is working on a third generation succession plan.

                                          Like all panel discussions this is an extended interview; packed with great information and experiences. You can listen to the audio only or the Face To Face video; you choose.

                                          Why Listen?

                                          Find out why it is important to build a perpetual business, one that succeeds yourself and can run without you. Bob Ward says this strategy takes the stress out of the future and must be in place if ever a tragedy occurs or when it is time to sell.
                                          Learn that having pristine financial statements is important; if you are selling or not.
                                          Learn how much weight a buyer puts on stability and experience in your team.
                                          Trust between members of the facilitation team, the buyers and sellers is critically important.

                                          Our panel:

                                          • Joe Sevart from I70 Auto Service in Kansas City, MO, received a very high honor from NAPA in 2014 as their NAPA/ASE Technician of the year. He is the Kansas City ASA Chapter president and was an ASA Top Shop in 2010. Joe is proud to say he is a techie-geek. I70 is a 7 bay, 6 lift facility. Listen to Joe in his own episode 50 and in a Technician Mentoring round table episode 93.

                                           

                                          • Bob Ward – President, Wardden LLC, started at the bottom, like most business owners. Bob Ward began his business career at a franchised car dealership, overcoming obstacles to learn and earn the required skills to become Controller, General Manager and then, minority owner of Tacoma Dodge in Washington. A native of Seattle, Bob serves as a financial adviser and consultant to small business owners throughout the United States. He believes that your business should always be ready for expansion or sale, you should get paid for what you’ve built and, when you decide to leave it, your company should continue to prosper. Bob has a great e-book available on his website titled ‘Perpetual Business Guide’. It is well worth the read and to best understand the principles that Bob speaks about in this episode. Wardden LLC Website Newsletter Subscribe

                                           

                                          • Besides growing up in the family business Judy Zimmerman Walter is co-owner with her uncles and the CFO of, this 57-year young service business. Zimmerman’s Automotive, Mechanicsburg, PA is a true blue ‘family enterprise’ with 12 out of a team of 29 team members that are ‘In The Family’. Zimmerman’s is a top automotive repair facility along with a quick lube and a used car division.Among her involvement: Women’s Board of the Car Care Council, Alliance of Automotive Service Providers of PA, and the Auto Care Association (Listen to Judy in her own episode 15 and 74 on catering to the female customer.

                                          Here are a few stats on succession within a family business:

                                          88% of current family business owners believe the same family or families will control their business in five years.

                                          Succession statistics undermine this belief. According to The Family Firm Institute, only about 30% of family and businesses survive into the second generation, 12% are still viable into the third generation, and only about 3% of all family businesses operate into the fourth generation or beyond. There is a disconnect between the optimistic belief of today’s family business owners and the reality of the massive failure of family companies to survive through the generations. Research indicates that failures can essentially be traced to one factor: an unfortunate lack of family business succession planning.

                                          This episode is brought to you by Federal-Mogul Motorparts Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=4600Tue, 14 Jun 2016 02:00:00 -040050:06falsefullSuccession Planning. A business requirement. An informative discussion on planning for the eventual sale of your business. This discussion is between two professional service entrepreneurs, Joe Sevart and Judy Walter, who are in different stages of their succession plans. They are joined with succession planning professional Bob Ward, President of Wardden LLC. Bob says “Every business is eventually sold, but how?                                          RR 124: Jeremy O’Neal from AdvisorfixRR 124: Jeremy O’Neal from AdvisorfixJeremy O’Neal, President and lead sales trainer for Advisorfix, began his career as a Service Advisor and quickly moved into Service Management at the dealership level for VW, Audi, and Porsche. His strong customer satisfaction scores and ability to increase sales consistently placed him in the top 3% of Service Advisors across the nation.

                                          Background
                                          Jeremy opened and operated his own independent auto repair shop in 2005. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Since that time Jeremy has logged more than 13,257 hours of high performance coaching sessions with his clients.Advisorfix award

                                          Birth of company
                                          In 2010 Jeremy founded Advisorfix with the mission of helping shop owners and Service Advisors revolutionize their sales and customer service experience. Jeremy has been instructing and creating curriculum for the automotive repair industry since 2007.

                                          Listen for:

                                          Knowing the goals of every service adviser.

                                          Why chivalry is still king.

                                          The Three top traits of a service advisor.

                                          Why communication skills are vital to the position and how you can learn to communicate with everyone.

                                          That most shops approach the sales side vs. the client agenda of the business completely wrong.

                                           

                                          Professional Background

                                          • VW Dealership Service Advisor
                                          • Audi Dealership Service Manager
                                          • Porsche Dealership Service Advisor
                                          • Independent Automotive Repair Shop Owner
                                          • Service Advisor Performance Coach
                                          • Independent Automotive Business Coach
                                          • Training Instructor
                                          • Training Curriculum Development

                                          Certifications

                                          • ASE Certifications Currently Held: A4, A5, A6, A7, A8, L1
                                          • ASE Certified C1 Service Consultant
                                          • AAM – Accredited Automotive Manager
                                          • CMBA – Certified Master Behavioral Analyst
                                          • MACS Certified

                                          Advisorfix web site here.

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus.Episode Logo Sponsored By v1 With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Jeremy O’Neal, President and lead sales trainer for Advisorfix, began his career as a Service Advisor and quickly moved into Service Management at the dealership level for VW, Audi, and Porsche. His strong customer satisfaction scores and ability to increase sales consistently placed him in the top 3% of Service Advisors across the nation.

                                          Background
                                          Jeremy opened and operated his own independent auto repair shop in 2005. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Since that time Jeremy has logged more than 13,257 hours of high performance coaching sessions with his clients.Advisorfix award

                                          Birth of company
                                          In 2010 Jeremy founded Advisorfix with the mission of helping shop owners and Service Advisors revolutionize their sales and customer service experience. Jeremy has been instructing and creating curriculum for the automotive repair industry since 2007.

                                          Listen for:

                                          Knowing the goals of every service adviser.

                                          Why chivalry is still king.

                                          The Three top traits of a service advisor.

                                          Why communication skills are vital to the position and how you can learn to communicate with everyone.

                                          That most shops approach the sales side vs. the client agenda of the business completely wrong.

                                           

                                          Professional Background

                                          • VW Dealership Service Advisor
                                          • Audi Dealership Service Manager
                                          • Porsche Dealership Service Advisor
                                          • Independent Automotive Repair Shop Owner
                                          • Service Advisor Performance Coach
                                          • Independent Automotive Business Coach
                                          • Training Instructor
                                          • Training Curriculum Development

                                          Certifications

                                          • ASE Certifications Currently Held: A4, A5, A6, A7, A8, L1
                                          • ASE Certified C1 Service Consultant
                                          • AAM – Accredited Automotive Manager
                                          • CMBA – Certified Master Behavioral Analyst
                                          • MACS Certified

                                          Advisorfix web site here.

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus.Episode Logo Sponsored By v1 With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=4635Fri, 10 Jun 2016 03:00:48 -040034:24falsefullThe three most important traits of the professional Service Advisor. Jeremy O’Neal president of Advisorfix joins Carm Capriotto in an engaging interview on the value of the service advisor and the traits and role they play in successful shops. Jeremy covers goals, the ratio of service advisors to technicians, accountability, trust and why most shops approach the sales side vs. the client’s vehicle agenda of the business completely wrong.                                          RR 123: Pete Rudloff from Pete’s GarageRR 123: Pete Rudloff from Pete’s GaragePete Rudloff owner of Pete’s Garage in Newark, DE. Pete started out in the automotive trade as a machine shop apprentice and after a year became dealer tech and grew into a Mopar Gold  CMAT, L1, DEEP certified tech of which have been both the assistant shop foreman and foreman of a few local dealerships and was the lead tech at all but one of the dealerships ever employed at.

                                          The Beginning
                                          In 1999 with a business partner opened a performance/custom shop called R&S Kustumz in Wilmington, DE as a side business to his tech job. In 2001 R&S Kustumz was dissolved in favor of Pete’s Garage Inc. and a changed focus towards repair instead of custom work.

                                          Focus On Training
                                          In 2006 Pete started focusing on training to make himself a better technician; ultimately this resulted in the creation of a loose knit group called Delaware Training Group which is a group of technicians who desire to make themselves the best technician they can be. Rudloff is a strong advocate of proper tooling, proper training and will always push to raise the bar in the automotive trade as a whole. He is best described as a problem solver who fits wellPete Garage 2 with difficult outside the box issues.

                                          Working for Other Shop Owners
                                          Pete prefers his shop to have a reputation as a ‘fix it shop’ and shy away from maintenance type work although he still does his share. He prefers dealing with problems of an electrical nature, and gets bored with general service work; in a perfect world, Pete would never do an oil change or transmission service again. Over 40 local shops take their diagnostic troubles to Pete to solve.

                                          This episode is jammed with Pete’s brand of wisdom that you will find valuable.  Among others:

                                          How he started Delaware Training Group. [10:50]

                                          Writing articles for AutoInc Magazine called ‘Show Me The Fix’. [15:34]

                                          How his OE Scan Tool Project grew into a very important industry tool. [10:04]

                                          His work on creating mandatory minimum standards to create technician licensing in the state of Delaware and the reasons the aftermarket needs to be proactive with this inevitable regulation vs bureaucratic intervention. [18:59]

                                          A very exciting technician apprentice program for any shop to implement.[29:42]

                                          Years in industry: 22
                                          Years in business ownership: 17
                                          Number of technicians: 2
                                          Number of lifts: 6
                                          Number of Bays: 8
                                          Days Open: Mon – Thur
                                          A specialty: We fix stuff that other shops cannot and we do it profitably
                                          Industry involvement: ASA – iATN
                                          Special Accreditation's: Master L1 ASE – also see below
                                          Trainer/Coach: Management Success! and Bill Haas
                                          Manufacturer Advisory Council; Cardone Industries Think Tank
                                          Philanthropy: March Of Dimes
                                          Supplier: Federated

                                          Specific Trade Accomplishments:

                                          • Training Coordinator for Delaware Training Group 2009-present
                                          • ASA National: Mechanical Operations Committee member 2011-present (one of 8 members nationally.)
                                          • ASA National Tool and Equipment Committee member 2011 – present
                                          • ASA Education National Committee member 2011 – present
                                          • Writer for Auto Inc. magazine; “Show Me The Fix” series of AutoInc magazine through 2015/2016
                                          • NASTF Scan tool subcommittee co-chair 2011-2014
                                          • Chrysler Master Gold Certified Technician 1997
                                          • Delaware Certified Emissions Repair Technician 2004
                                          • Training Coordinator for Delaware Automotive Service Providers (DASP) 2009-2012 (Board of Director position)
                                          • Co-Chair for ASA’s oerepairinfo.com  committee
                                          • DNREC CERT State Level Task Force Emissions Program advisor 2011(one of 3 state wide advisors)
                                          • Red Clay School auto shop program advisory panel member 2010-2011
                                          • National Task Force Advisor in 2012 for Massachusetts R2R government inquiry (one of 4 national advisers)
                                          • ASA ASRW advisor for ASRW 2012 (one of roughly 12 advisors)
                                          • One of 8 shop owners nationally to spend day in Washington DC successfully lobbying for NHSTA motor vehicle safety study 2014
                                          • Taught
                                            • “Scan tools For Body Shops” class at CARS trade show in Detroit Michigan 2014
                                            • “Mastering the DVOM” class at CARS trade show in Detroit Michigan 2014
                                            • “Unraveling the Mysteries of Chrysler Diagnostics” at CARS trade show in Detroit Michigan, 2014. Class was sponsored by Chrysler Company
                                            • “Unraveling the Mysteries of Chrysler Diagnostics” at ASA-PA Super Saturday trade show 2014
                                            • “Unraveling the Mysteries of Chrysler Diagnostics” at Lindertech training conference Toronto, Canada in May 2015

                                          • ABRN Magazine: wrote many articles
                                          • Hodgson Votech School auto program advisory panel member. 2015-present
                                          • Scan tool BETA tester for Mahle Corporation 2016
                                          • Delaware Department of Corrections auto shop advisory group chairman 2016-present

                                          Philanthropy

                                          • Founding Member of the nationally awarded “Dad’s and Diapers” program with March of Dimes 2008-present.
                                          • Go to the bottom of the page for a narrative in Pete’s own words on a project he funded for his daughters 3rd grade class.

                                          Pete’s Garage web site here.

                                          One of Pete’s articles mentioned by other podcast guests on ‘Cost Of Vehicle Ownership’ here.

                                          This episode is brought to you by Federal-Mogul Motorparts andEpisode Logo Sponsored By v1 Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Pete Rudloff owner of Pete’s Garage in Newark, DE. Pete started out in the automotive trade as a machine shop apprentice and after a year became dealer tech and grew into a Mopar Gold  CMAT, L1, DEEP certified tech of which have been both the assistant shop foreman and foreman of a few local dealerships and was the lead tech at all but one of the dealerships ever employed at.

                                          The Beginning
                                          In 1999 with a business partner opened a performance/custom shop called R&S Kustumz in Wilmington, DE as a side business to his tech job. In 2001 R&S Kustumz was dissolved in favor of Pete’s Garage Inc. and a changed focus towards repair instead of custom work.

                                          Focus On Training
                                          In 2006 Pete started focusing on training to make himself a better technician; ultimately this resulted in the creation of a loose knit group called Delaware Training Group which is a group of technicians who desire to make themselves the best technician they can be. Rudloff is a strong advocate of proper tooling, proper training and will always push to raise the bar in the automotive trade as a whole. He is best described as a problem solver who fits wellPete Garage 2 with difficult outside the box issues.

                                          Working for Other Shop Owners
                                          Pete prefers his shop to have a reputation as a ‘fix it shop’ and shy away from maintenance type work although he still does his share. He prefers dealing with problems of an electrical nature, and gets bored with general service work; in a perfect world, Pete would never do an oil change or transmission service again. Over 40 local shops take their diagnostic troubles to Pete to solve.

                                          This episode is jammed with Pete’s brand of wisdom that you will find valuable.  Among others:

                                          How he started Delaware Training Group. [10:50]

                                          Writing articles for AutoInc Magazine called ‘Show Me The Fix’. [15:34]

                                          How his OE Scan Tool Project grew into a very important industry tool. [10:04]

                                          His work on creating mandatory minimum standards to create technician licensing in the state of Delaware and the reasons the aftermarket needs to be proactive with this inevitable regulation vs bureaucratic intervention. [18:59]

                                          A very exciting technician apprentice program for any shop to implement.[29:42]

                                          Years in industry: 22
                                          Years in business ownership: 17
                                          Number of technicians: 2
                                          Number of lifts: 6
                                          Number of Bays: 8
                                          Days Open: Mon – Thur
                                          A specialty: We fix stuff that other shops cannot and we do it profitably
                                          Industry involvement: ASA – iATN
                                          Special Accreditation's: Master L1 ASE – also see below
                                          Trainer/Coach: Management Success! and Bill Haas
                                          Manufacturer Advisory Council; Cardone Industries Think Tank
                                          Philanthropy: March Of Dimes
                                          Supplier: Federated

                                          Specific Trade Accomplishments:

                                          • Training Coordinator for Delaware Training Group 2009-present
                                          • ASA National: Mechanical Operations Committee member 2011-present (one of 8 members nationally.)
                                          • ASA National Tool and Equipment Committee member 2011 – present
                                          • ASA Education National Committee member 2011 – present
                                          • Writer for Auto Inc. magazine; “Show Me The Fix” series of AutoInc magazine through 2015/2016
                                          • NASTF Scan tool subcommittee co-chair 2011-2014
                                          • Chrysler Master Gold Certified Technician 1997
                                          • Delaware Certified Emissions Repair Technician 2004
                                          • Training Coordinator for Delaware Automotive Service Providers (DASP) 2009-2012 (Board of Director position)
                                          • Co-Chair for ASA’s oerepairinfo.com  committee
                                          • DNREC CERT State Level Task Force Emissions Program advisor 2011(one of 3 state wide advisors)
                                          • Red Clay School auto shop program advisory panel member 2010-2011
                                          • National Task Force Advisor in 2012 for Massachusetts R2R government inquiry (one of 4 national advisers)
                                          • ASA ASRW advisor for ASRW 2012 (one of roughly 12 advisors)
                                          • One of 8 shop owners nationally to spend day in Washington DC successfully lobbying for NHSTA motor vehicle safety study 2014
                                          • Taught
                                            • “Scan tools For Body Shops” class at CARS trade show in Detroit Michigan 2014
                                            • “Mastering the DVOM” class at CARS trade show in Detroit Michigan 2014
                                            • “Unraveling the Mysteries of Chrysler Diagnostics” at CARS trade show in Detroit Michigan, 2014. Class was sponsored by Chrysler Company
                                            • “Unraveling the Mysteries of Chrysler Diagnostics” at ASA-PA Super Saturday trade show 2014
                                            • “Unraveling the Mysteries of Chrysler Diagnostics” at Lindertech training conference Toronto, Canada in May 2015

                                          • ABRN Magazine: wrote many articles
                                          • Hodgson Votech School auto program advisory panel member. 2015-present
                                          • Scan tool BETA tester for Mahle Corporation 2016
                                          • Delaware Department of Corrections auto shop advisory group chairman 2016-present

                                          Philanthropy

                                          • Founding Member of the nationally awarded “Dad’s and Diapers” program with March of Dimes 2008-present.
                                          • Go to the bottom of the page for a narrative in Pete’s own words on a project he funded for his daughters 3rd grade class.

                                          Pete’s Garage web site here.

                                          One of Pete’s articles mentioned by other podcast guests on ‘Cost Of Vehicle Ownership’ here.

                                          This episode is brought to you by Federal-Mogul Motorparts andEpisode Logo Sponsored By v1 Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=4512Tue, 07 Jun 2016 03:00:41 -040045:08falsefullPete Rudloff owner of Pete’s Garage in Newark, DE. Pete started out in the automotive trade as a machine shop apprentice and after a year became dealer tech and grew into a Mopar Gold  CMAT, L1, DEEP certified tech of which have been both the assistant shop foreman and foreman of a few local dealerships…                                          RR 122: ASE Test ‘Uncovered’RR 122: ASE Test ‘Uncovered’ASE Test Uncovered. Everything you ever wanted to know about the ASE Test … but were afraid to ask!

                                          Joining me for this very open discussion is:

                                          • Dan Baumhardt, ASE Test Administrator
                                          • Matt Fanslow, Professional Technician and an ASE Subject Matter Expert
                                          • Ryan Kooiman,  Director of Training at Standard Motor Products
                                          • (See bios below)

                                          ASE is testing real world experience.
                                          ASE, the Blue Seal of Excellence, is an important certification in our great industry. The tests are all about diagnostics and repair scenarios and are a great tool for measuring a technician’s competency.  ASE1The tests questions mirror real-world experiences; not just theory. You need to be around cars to pass the test.

                                          The Roundtable
                                          This episode gives you access and insight from a working technician (subject matter expert), a Director of Training and an ASE Test Administrator. Whether you’re ASE-certified or looking to start your certification testing, you’ll learn a lot about every aspect of the tests. This is a very powerful look inside the ASE tests that will open your eyes as to what it takes to create the tests and administer them.

                                          LISTEN and LEARN with this Extended Episode.ASE 2
                                          The podcast is full of excellent content from beginning to end. If you’re an industry player at any level, you’ll bulk up on your knowledge of ASE and come to appreciate all that goes into creating this industry standard bearer.

                                          A big episode with HUGE take-a-ways and profound wisdom from our guests. Among the items you will learn:

                                          • • The role technicians (subject matter experts) have in test development.
                                            • The quest for fairness, how the committees keep content generic.
                                            • How test questions avoid myths.
                                            • How questions are generated and reviewed.
                                            • The four types of ASE questions.
                                            • The power of the answer options.
                                            • The make-up of the committees.
                                            • Technical committees’ work experience can be hundreds of years.
                                            • The power of the incorrect answer options – distractors.
                                            • What is an ASE test’s task list.
                                            • How a question makes it onto a test.
                                            • The role of statistics in the tests.
                                            • The use of simple language in the questions.
                                            • How new questions are evaluated.
                                            • Why questions are statistically analyzed prior to being used for score.
                                            • And much more.

                                          Meet my guests:

                                          Matt Fanslow
                                          Matt works for Riverside Automotive in Red Wing, MN. Matt is the diagnostic tech/shop manager. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt.He’s been a tech since 1996.

                                          Matt’s grandfather owned a Massey-Ferguson and Sperry-New Holland farm implement dealership where he spent most of his time as a youth. If his grandad hadn’t closed his doors in 1988, when there was a requirement for the dealers to buy into a computer network, he says he most likely would be sitting in a field with a laptop rather than in a shop.

                                          Since 2007, Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests.

                                          Dan Baumhardt
                                          Dan is a test administrator for the ASE Auto Series and L1 exams as well as the project manager for The Official ASE Practice Tests.  A graduate of Alexandria Vocational Technical College’s Automotive Diagnostic Technician Program, he has been an automotive technician and auto repair shop owner for 30 years.  He is past president of the Wisconsin Automotive Technicians’ Association and is an ASE CMAT-L1.

                                          Ryan Kooiman
                                          Ryan is the Director of Training for Standard Motor Products. Ryan joined Standard Motor Products full time as a Technician Training Developer in 2010. Previously he was the lead tech/driveability specialist at a 20 bay independent shop in Michigan. He is the founder of West Michigan Auto Repair Society, chairman of the MI chapter of SAE.

                                          Promoted to Director of Training in 2013, Ryan oversees operations at the SMP Corporate Training Center (Irving, TX) and the development and operations of the Pro Training group. He also collaborates with the Marketing and Product teams at SMP to ensure that products and promotions fit the needs of technicians.

                                          Since 2008, Ryan has participated on 13 ASE technical committees for the ASE A6, A8, and L1 tests.  Listen to Ryan in his own podcast episode 98 here.

                                          I hope this episode encourages you to become ASE certified.

                                          This episode is brought to you by Federal-Mogul Motorparts and Episode Logo Sponsored By v1Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          ASE Test Uncovered. Everything you ever wanted to know about the ASE Test … but were afraid to ask!

                                          Joining me for this very open discussion is:

                                          • Dan Baumhardt, ASE Test Administrator
                                          • Matt Fanslow, Professional Technician and an ASE Subject Matter Expert
                                          • Ryan Kooiman,  Director of Training at Standard Motor Products
                                          • (See bios below)

                                          ASE is testing real world experience.
                                          ASE, the Blue Seal of Excellence, is an important certification in our great industry. The tests are all about diagnostics and repair scenarios and are a great tool for measuring a technician’s competency.  ASE1The tests questions mirror real-world experiences; not just theory. You need to be around cars to pass the test.

                                          The Roundtable
                                          This episode gives you access and insight from a working technician (subject matter expert), a Director of Training and an ASE Test Administrator. Whether you’re ASE-certified or looking to start your certification testing, you’ll learn a lot about every aspect of the tests. This is a very powerful look inside the ASE tests that will open your eyes as to what it takes to create the tests and administer them.

                                          LISTEN and LEARN with this Extended Episode.ASE 2
                                          The podcast is full of excellent content from beginning to end. If you’re an industry player at any level, you’ll bulk up on your knowledge of ASE and come to appreciate all that goes into creating this industry standard bearer.

                                          A big episode with HUGE take-a-ways and profound wisdom from our guests. Among the items you will learn:

                                          • • The role technicians (subject matter experts) have in test development.
                                            • The quest for fairness, how the committees keep content generic.
                                            • How test questions avoid myths.
                                            • How questions are generated and reviewed.
                                            • The four types of ASE questions.
                                            • The power of the answer options.
                                            • The make-up of the committees.
                                            • Technical committees’ work experience can be hundreds of years.
                                            • The power of the incorrect answer options – distractors.
                                            • What is an ASE test’s task list.
                                            • How a question makes it onto a test.
                                            • The role of statistics in the tests.
                                            • The use of simple language in the questions.
                                            • How new questions are evaluated.
                                            • Why questions are statistically analyzed prior to being used for score.
                                            • And much more.

                                          Meet my guests:

                                          Matt Fanslow
                                          Matt works for Riverside Automotive in Red Wing, MN. Matt is the diagnostic tech/shop manager. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt.He’s been a tech since 1996.

                                          Matt’s grandfather owned a Massey-Ferguson and Sperry-New Holland farm implement dealership where he spent most of his time as a youth. If his grandad hadn’t closed his doors in 1988, when there was a requirement for the dealers to buy into a computer network, he says he most likely would be sitting in a field with a laptop rather than in a shop.

                                          Since 2007, Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests.

                                          Dan Baumhardt
                                          Dan is a test administrator for the ASE Auto Series and L1 exams as well as the project manager for The Official ASE Practice Tests.  A graduate of Alexandria Vocational Technical College’s Automotive Diagnostic Technician Program, he has been an automotive technician and auto repair shop owner for 30 years.  He is past president of the Wisconsin Automotive Technicians’ Association and is an ASE CMAT-L1.

                                          Ryan Kooiman
                                          Ryan is the Director of Training for Standard Motor Products. Ryan joined Standard Motor Products full time as a Technician Training Developer in 2010. Previously he was the lead tech/driveability specialist at a 20 bay independent shop in Michigan. He is the founder of West Michigan Auto Repair Society, chairman of the MI chapter of SAE.

                                          Promoted to Director of Training in 2013, Ryan oversees operations at the SMP Corporate Training Center (Irving, TX) and the development and operations of the Pro Training group. He also collaborates with the Marketing and Product teams at SMP to ensure that products and promotions fit the needs of technicians.

                                          Since 2008, Ryan has participated on 13 ASE technical committees for the ASE A6, A8, and L1 tests.  Listen to Ryan in his own podcast episode 98 here.

                                          I hope this episode encourages you to become ASE certified.

                                          This episode is brought to you by Federal-Mogul Motorparts and Episode Logo Sponsored By v1Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=4479Fri, 03 Jun 2016 03:00:02 -040052:59falsefullASE Test Uncovered. Everything you ever wanted to know about the ASE Test ... ASE 3but were afraid to ask!<br /> <br /> Joining me for this very open discussion is:<br /> <br /> -Dan Baumhardt, ASE Test Administrator<br /> -Matt Fanslow, Professional Technician and an ASE Subject Matter Expert<br /> -Ryan Kooiman, Director of Training at Standard Motor Products                                          RR 121: Nikki Ayers from Ayers AutomotiveRR 121: Nikki Ayers from Ayers AutomotiveNikki Ayers and her husband Robert have been shop owners for 38 years. They own Ayers Automotive in Santa Barbara, CA with locations in Chipala and Anacapa.  Robert was a Jaguar tech when they decided to go into business for themselves. Nikki shares the big risk they took with their first building and how after being in business for just six months had to find a new place; many entrepreneurs can relate to this story.

                                          Best Advice
                                          Nikki got the best advice of her career from her grandmother that continues to pay dividends today. Learn what that advice was that changed the business.

                                          A general repair shopAyers Automotive 3
                                          Ayers Automotive also works on all makes and models to include Hybrids and Diesels. Nikki likes to say they are the ‘Dealer Alternative’. Get her perspective on how she manages that strategy.

                                          Female Interns
                                          She has had success having female interns and says that the female perspective is so much different than the male perspective when it comes to the empathy for the customer. See video below on one of Nikki’s interns.

                                          Why Listen! We covered a lot of ground in this episode from:Ayers Automotive 1

                                          Her biggest ‘do over’; what’ she would like to go back and do better or differently.

                                          Her perspective on Digital Vehicle Inspections and the perception of the customer.

                                          Their comprehensive technician training commitment. Listen to what it entails.

                                          Robert goes to Sacramento
                                          Robert, recently testified in Sacramento on vehicle data ownership; Nikki shares her view on data and telematics. She also has a strong perspective on the ‘alleged technician shortage’.

                                          Philanthropic
                                          Ayers Automotive was the first California shop to implement the Family Service Day program. See picture above and hear Nikki talk about the successful event.

                                           

                                          Enjoy video on female intern that Nikki spoke of in the episode:

                                          This episode is brought to you by Episode Logo Sponsored By v1Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          Insider Enroll 1

                                          ]]>                                          Nikki Ayers and her husband Robert have been shop owners for 38 years. They own Ayers Automotive in Santa Barbara, CA with locations in Chipala and Anacapa.  Robert was a Jaguar tech when they decided to go into business for themselves. Nikki shares the big risk they took with their first building and how after being in business for just six months had to find a new place; many entrepreneurs can relate to this story.

                                          Best Advice
                                          Nikki got the best advice of her career from her grandmother that continues to pay dividends today. Learn what that advice was that changed the business.

                                          A general repair shopAyers Automotive 3
                                          Ayers Automotive also works on all makes and models to include Hybrids and Diesels. Nikki likes to say they are the ‘Dealer Alternative’. Get her perspective on how she manages that strategy.

                                          Female Interns
                                          She has had success having female interns and says that the female perspective is so much different than the male perspective when it comes to the empathy for the customer. See video below on one of Nikki’s interns.

                                          Why Listen! We covered a lot of ground in this episode from:Ayers Automotive 1

                                          Her biggest ‘do over’; what’ she would like to go back and do better or differently.

                                          Her perspective on Digital Vehicle Inspections and the perception of the customer.

                                          Their comprehensive technician training commitment. Listen to what it entails.

                                          Robert goes to Sacramento
                                          Robert, recently testified in Sacramento on vehicle data ownership; Nikki shares her view on data and telematics. She also has a strong perspective on the ‘alleged technician shortage’.

                                          Philanthropic
                                          Ayers Automotive was the first California shop to implement the Family Service Day program. See picture above and hear Nikki talk about the successful event.

                                           

                                          Enjoy video on female intern that Nikki spoke of in the episode:

                                          This episode is brought to you by Episode Logo Sponsored By v1Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          Insider Enroll 1

                                          ]]>                                          https://remarkableresults.biz/?p=4450Tue, 31 May 2016 02:00:31 -040032:17falsefullNikki Ayers and her husband Robert have been shop owners for 38 years. They own Ayers Automotive in Santa Barbara, CA with locations in Chipala and Anacapa.  Robert was a Jaguar tech when they decided to go into business for themselves. Nikki shares the big risk they took with their first building and how after…                                          RR 120: Suzanne Hawley from Family Service DayRR 120: Suzanne Hawley from Family Service DaySuzanne Hawley is the Executive Director of Family Service Day, an award-winning ’cause marketing’ initiative for the automotive industry called Keeping Cars Kickin’. Their mission is to help businesses do well by doing good.

                                          Support for the community
                                          Family Service Day helps local shop owners and their employees get involved in supporting their community by sharing their talents and services with families in need of a ‘hand up’. Their unique, step-by-Newsletter Subscribestep Keeping Cars Kickin’ Blueprint© makes it easy for independent shops large and small to host successful local events, even with no prior marketing or event management experience. Through the company’s flagship initiative, Keeping Cars Kickin’, participating repair shops offer no-charge vehicle maintenance, servicFamily Service Day 1e and car-care education to families that need help caring for their automobiles. What began as a community project in 2009 has grown to include national events with service providers available in all 50 states.

                                          Grow your reputation
                                          Family Service Day helps independent repair shops profile their community support while increasing the safety and reliability of transportation for families in need of much needed vehicle maintenance.

                                          Started from the heart
                                          Suzanne talks about how she and her brother, Charlie Marcotte, who is Family Service Day founder and a shop owner, grew up in a single parent household. They needed  support just like Family Service Day is providing throughout the country with aftermarket service professionals.Family Service Day 2

                                          A plan for the entire community
                                          Guided by the belief that businesses have a responsibility to give back to their communities, Family Service Day provides companies with an action plan that seeks to access the talents and resources of companies to share with people—especially those with the fewest resources—in order to strengthen businesses, families and communities across the nation.

                                          Why Listen:

                                          Learn about the value of having an event blue print that outlines all steps to create a rewarding event

                                          Find out how Family Service Day connects you with local non-profits to find the best candidates for you to help

                                          How the aftermarket is getting behind this effort to help support the service professional in many different waysFamily Service Day 4

                                          Help from industry partners
                                          Family Service day has Involvement from industry partners that provide support for the program which supports the success of this out-reach program. Learn all about the partner program on their website.

                                          Family Service Day Website here.

                                          Below is a short video on Family Service Day.

                                          This episode is brought to you by Federal-Mogul Motorparts Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          Suzanne Hawley Road Sign

                                           

                                          ]]>                                          Suzanne Hawley is the Executive Director of Family Service Day, an award-winning ’cause marketing’ initiative for the automotive industry called Keeping Cars Kickin’. Their mission is to help businesses do well by doing good.

                                          Support for the community
                                          Family Service Day helps local shop owners and their employees get involved in supporting their community by sharing their talents and services with families in need of a ‘hand up’. Their unique, step-by-Newsletter Subscribestep Keeping Cars Kickin’ Blueprint© makes it easy for independent shops large and small to host successful local events, even with no prior marketing or event management experience. Through the company’s flagship initiative, Keeping Cars Kickin’, participating repair shops offer no-charge vehicle maintenance, servicFamily Service Day 1e and car-care education to families that need help caring for their automobiles. What began as a community project in 2009 has grown to include national events with service providers available in all 50 states.

                                          Grow your reputation
                                          Family Service Day helps independent repair shops profile their community support while increasing the safety and reliability of transportation for families in need of much needed vehicle maintenance.

                                          Started from the heart
                                          Suzanne talks about how she and her brother, Charlie Marcotte, who is Family Service Day founder and a shop owner, grew up in a single parent household. They needed  support just like Family Service Day is providing throughout the country with aftermarket service professionals.Family Service Day 2

                                          A plan for the entire community
                                          Guided by the belief that businesses have a responsibility to give back to their communities, Family Service Day provides companies with an action plan that seeks to access the talents and resources of companies to share with people—especially those with the fewest resources—in order to strengthen businesses, families and communities across the nation.

                                          Why Listen:

                                          Learn about the value of having an event blue print that outlines all steps to create a rewarding event

                                          Find out how Family Service Day connects you with local non-profits to find the best candidates for you to help

                                          How the aftermarket is getting behind this effort to help support the service professional in many different waysFamily Service Day 4

                                          Help from industry partners
                                          Family Service day has Involvement from industry partners that provide support for the program which supports the success of this out-reach program. Learn all about the partner program on their website.

                                          Family Service Day Website here.

                                          Below is a short video on Family Service Day.

                                          This episode is brought to you by Federal-Mogul Motorparts Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          Suzanne Hawley Road Sign

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=4415Fri, 27 May 2016 02:00:55 -040026:57falsefullSuzanne Hawley is the Executive Director of Family Service Day, an award-winning ’cause marketing’ initiative for the automotive industry called Keeping Cars Kickin’. Their mission is to help businesses do well by doing good. Support for the community Family Service Day helps local shop owners and their employees get involved in supporting their community by sharing…                                          RR 119: John Eppstein from John’s Automotive CareRR 119: John Eppstein from John’s Automotive CareJohn Eppstein from John’s Automotive Care in San Diego, CA was recognized in 2016 as the NAPA ASE Technician of the Year.

                                          Started Like So Many Others
                                          John Eppstein started in the automotive industry in 1983 because he wanted a job where he could help people. Like so many others in the industry, John pumped  gas at a Texaco station and serviced vehicles which soon turned into working on cars exclusively.

                                          It didn’t take long for John to figure out that he wanted to run his own shop. Every chance he got he was taking classes offered by Sun, O/E dealers, various parts stores, and NAPA.

                                          First shop, then expansion
                                          In February 1998 John opened John’s Automotive Care.  John opted to stay in his neighborhood because of the relationships he had built with his customers. John’s business model was going to be based on customer service, high quality repair and giving back to the community. In 1999 John completed his ASE Master Technician certification. For the first 2 ½ years in business John was a solo-entrepreneur; he worked by himself.

                                          He expanded once after 2 ½ years. Then his third expansion came when he was offered a chance to move into a much larger facility by a shop owner that wanted to retire but he didn’t want just anyone to take it over. The seller wanted someone who would take care of his customers and employees as John had demonstrated over the years. He’s been in his current location since 2003.

                                          CommunityJohs Automotive Care Shuttle
                                          John has a big community involvement with the Boys and Girls club leading the list. John is also a donation site for the ASCCA Cars for Careers program and is the Southern California contact for the program that raises scholarship funds for up and coming techs going to college.

                                          John is also on the Advisory Committee for Cuyamaca College’s Automotive Technology Program as well as being a part of the NATEF re-certification team in 2009 and 2014.

                                          Customer Service Strategies
                                          With customer service being one of John’s strongest strategies, he says, “There is no silver bullet but you must spend time and money  on customer retention. Sure your good looks and charm will bring some people back but it takes a little more than that. Listen to your customer’s as many of the below items were started by customer comments.”

                                          • Spend a minute talking to the customer when you walk them to their car after repairs are completed talking about what they want
                                          • A bag of candy with a thank you and next visit coupon after every visit
                                          • Thank you letter and coupon to all new customers
                                          • Follow up calls after repairs to all customers
                                          • Customer of the month drawing announced by email
                                          • Thank you letter and coupon for a referral
                                          • Monthly email newsletter
                                          • Preferred customer “VIP” card
                                          • Oil change punchNewsletter Subscribe card on their key ring
                                          • Customer surveys and call people that don’t give 100%
                                          • Special giveaways throughout the year such as Roses at Valentine’s day and calendar’s around Thanksgiving
                                          • Every child that comes in gets to pick a toy from the toy box
                                          • Dog treats and water for all the dogs
                                          • Buy customers lunch when they are waiting at lunch time
                                          • Candy , fruit, snacks, water, coffee and soda anytime a customer comes in
                                          • Free car wash
                                          • Service reminder email and postcards
                                          • Clean and updated waiting room and bathroom
                                          • Thank EVERY customer for putting their trust in you
                                          • Doughnuts and/or lunch for your accounts
                                          • Referral program with free service to referrer

                                          Overview of John’s Automotive Care

                                          Years in industry: 33
                                          Years in business ownership: 19
                                          Number of technicians: 4
                                          Number of lifts: 10
                                          Number of bays: 12
                                          Team members: 3 Service Advisors – Office Admin – 1 Service Manager – 1 Shuttle Driver – 2 Tech Assistants
                                          Annual estimated volume: $1.9M
                                          Open: Mon-Sat
                                          Industry involvement: ASCCA – ASA – NATEF
                                          Trainer/Coach: RLO Trainings Bottom Line Impact Group
                                          Certifications: ASE Mater Tec (A1-A9) – ASE Master Med/Heavy Truck (T1-T8) – Exhaust X1 – Service Consultant (C1) – Auto Maintenance and Light Repair (G1) – Auto Advanced Engine Performance L1 – Electronic Diesel Engine Diagnosis (L2) – Automobile Parts (P2)
                                          ASE Blue Seal: Yes
                                          Philanthropy: Boys & Girls Club among hundreds of community support programs
                                          Supplier: NAPA Auto Care – AAA – AC Delco
                                          Advisory Council: NAPA

                                          John’s Automotive Care web site here.

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          John Eppstein from John’s Automotive Care in San Diego, CA was recognized in 2016 as the NAPA ASE Technician of the Year.

                                          Started Like So Many Others
                                          John Eppstein started in the automotive industry in 1983 because he wanted a job where he could help people. Like so many others in the industry, John pumped  gas at a Texaco station and serviced vehicles which soon turned into working on cars exclusively.

                                          It didn’t take long for John to figure out that he wanted to run his own shop. Every chance he got he was taking classes offered by Sun, O/E dealers, various parts stores, and NAPA.

                                          First shop, then expansion
                                          In February 1998 John opened John’s Automotive Care.  John opted to stay in his neighborhood because of the relationships he had built with his customers. John’s business model was going to be based on customer service, high quality repair and giving back to the community. In 1999 John completed his ASE Master Technician certification. For the first 2 ½ years in business John was a solo-entrepreneur; he worked by himself.

                                          He expanded once after 2 ½ years. Then his third expansion came when he was offered a chance to move into a much larger facility by a shop owner that wanted to retire but he didn’t want just anyone to take it over. The seller wanted someone who would take care of his customers and employees as John had demonstrated over the years. He’s been in his current location since 2003.

                                          CommunityJohs Automotive Care Shuttle
                                          John has a big community involvement with the Boys and Girls club leading the list. John is also a donation site for the ASCCA Cars for Careers program and is the Southern California contact for the program that raises scholarship funds for up and coming techs going to college.

                                          John is also on the Advisory Committee for Cuyamaca College’s Automotive Technology Program as well as being a part of the NATEF re-certification team in 2009 and 2014.

                                          Customer Service Strategies
                                          With customer service being one of John’s strongest strategies, he says, “There is no silver bullet but you must spend time and money  on customer retention. Sure your good looks and charm will bring some people back but it takes a little more than that. Listen to your customer’s as many of the below items were started by customer comments.”

                                          • Spend a minute talking to the customer when you walk them to their car after repairs are completed talking about what they want
                                          • A bag of candy with a thank you and next visit coupon after every visit
                                          • Thank you letter and coupon to all new customers
                                          • Follow up calls after repairs to all customers
                                          • Customer of the month drawing announced by email
                                          • Thank you letter and coupon for a referral
                                          • Monthly email newsletter
                                          • Preferred customer “VIP” card
                                          • Oil change punchNewsletter Subscribe card on their key ring
                                          • Customer surveys and call people that don’t give 100%
                                          • Special giveaways throughout the year such as Roses at Valentine’s day and calendar’s around Thanksgiving
                                          • Every child that comes in gets to pick a toy from the toy box
                                          • Dog treats and water for all the dogs
                                          • Buy customers lunch when they are waiting at lunch time
                                          • Candy , fruit, snacks, water, coffee and soda anytime a customer comes in
                                          • Free car wash
                                          • Service reminder email and postcards
                                          • Clean and updated waiting room and bathroom
                                          • Thank EVERY customer for putting their trust in you
                                          • Doughnuts and/or lunch for your accounts
                                          • Referral program with free service to referrer

                                          Overview of John’s Automotive Care

                                          Years in industry: 33
                                          Years in business ownership: 19
                                          Number of technicians: 4
                                          Number of lifts: 10
                                          Number of bays: 12
                                          Team members: 3 Service Advisors – Office Admin – 1 Service Manager – 1 Shuttle Driver – 2 Tech Assistants
                                          Annual estimated volume: $1.9M
                                          Open: Mon-Sat
                                          Industry involvement: ASCCA – ASA – NATEF
                                          Trainer/Coach: RLO Trainings Bottom Line Impact Group
                                          Certifications: ASE Mater Tec (A1-A9) – ASE Master Med/Heavy Truck (T1-T8) – Exhaust X1 – Service Consultant (C1) – Auto Maintenance and Light Repair (G1) – Auto Advanced Engine Performance L1 – Electronic Diesel Engine Diagnosis (L2) – Automobile Parts (P2)
                                          ASE Blue Seal: Yes
                                          Philanthropy: Boys & Girls Club among hundreds of community support programs
                                          Supplier: NAPA Auto Care – AAA – AC Delco
                                          Advisory Council: NAPA

                                          John’s Automotive Care web site here.

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=4385Tue, 24 May 2016 02:00:13 -040035:15falsefullJohn Eppstein from John’s Automotive Care in San Diego, CA was recognized in 2016 as the NAPA ASE Technician of the Year. Started Like So Many Others John Eppstein started in the automotive industry in 1983 because he wanted a job where he could help people. Like so many others in the industry, John pumped…                                          RR 118: Supplier Needs- What constitutes a strong business partnership?RR 118: Supplier Needs- What constitutes a strong business partnership?IMPORTANT: If you value the distribution channel don’t miss this round table discussion. Learn from a jobber and two service professionals what constitutes a strong business partnership. How important is it and what are the critical components of a strong partnership? (Picture above, left to right: Jim Myers, Dwayne Myers and Bill Nalu)

                                          Why Listen?

                                          If you serve the automotive aftermarket at any level, you’ll need to listen to affirm your strategy no matter where in the channel you serve.

                                          Never take for granted the value of your supplier relationship. These shop owners say it is the most critical.

                                          Learn about the salesperson’s role with the service professional.

                                          Listen to what these shop owners value from their supplier once relationships are established.

                                           

                                          The roundtable:

                                          Jobber Jim Myers, President of Eau Claire Auto Parts serving the Chippewa Valley, WI. for 23 years. Jim an aftermarket professional for over 35 years has a team of 45.  He fields sales reps and the service professional is the main focus of his business. He is Affiliated with Automotive Auto Parts Alliance (Auto Value Parts Stores). Seventy-five percent of his volume is to the service professional.

                                          Jim started in the Automotive Aftermarket in high school stocking shelves in the automotive department of a retailer. He decided to move to a larger city to try something different and found a job as a service writer at Nissan Dealership. After 4 long months he got back in the aftermarket and went to work Gates Rubber as a district rep calling on repair shops and jobber stores.  After a few years I moved into a sales position with APS (Big A Auto Parts) calling on jobbers learning from good and not so good store operators.

                                          Eau Claire Auto Parts, started in 1992 with everything on the line. Including loans from friends and family, Jim and his team took over a store that was on track to be closed and never looked back.

                                          Dwayne MyersDynamic Automotive
                                          Dwayne is a partner at Dynamic Automotive, a top 10 automotive shop in 2014 from Motor Age. They just recently opened their 4th shop. The Dynamic leadership team are a 2015 ‘Head Of Class’ award winner from the Auto Care Association.

                                          Dwayne and his partners invest their industry time with the Auto Care Association and serve on the education committee with CCPN (Car Care Professional Network). Dwayne has contributed to Remarkable Results Radio Podcast in the past in episodes on his business and in technician training. Listen to Dwayne’s shop owner interview in episodes 2, 3 & 4 along with Technician Training Best Practices; Episode 59.

                                          Bill Nalu form Interstate Auto Care in Madison Heights, MI has 30 years in the business to include some time as a Shell dealer. He and his brointerstate-outsidether are partners in the business. I call Bill the ‘philosopher’ and you are in for a treat from this wise man as he brings some very fresh perspectives to this discussion.

                                          Bill has been heard in Episode 39 and contributed to the E-Myth discussion in Episode 69 and joined me for the 100th episode retrospective.

                                          What else surfaced during the interview:

                                          • How can manufacturers make consumer rebates easier and also create an easy button for any technician spiffs. Stop the paperwork.
                                          • Get our manufacturers to communicate directly to our technicians via email.
                                          • When there is a salesperson transition on an account, you can risk your business if not handled properly.
                                          • Shops are looking for more integration among their business management system with their supplier.

                                          Dynamic Automotive web site here.

                                          Interstate auto Care web site here.

                                          Eau Claire Auto Parts web site here.

                                          This episode is brought to you byEpisode Logo Sponsored By v1 Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          IMPORTANT: If you value the distribution channel don’t miss this round table discussion. Learn from a jobber and two service professionals what constitutes a strong business partnership. How important is it and what are the critical components of a strong partnership? (Picture above, left to right: Jim Myers, Dwayne Myers and Bill Nalu)

                                          Why Listen?

                                          If you serve the automotive aftermarket at any level, you’ll need to listen to affirm your strategy no matter where in the channel you serve.

                                          Never take for granted the value of your supplier relationship. These shop owners say it is the most critical.

                                          Learn about the salesperson’s role with the service professional.

                                          Listen to what these shop owners value from their supplier once relationships are established.

                                           

                                          The roundtable:

                                          Jobber Jim Myers, President of Eau Claire Auto Parts serving the Chippewa Valley, WI. for 23 years. Jim an aftermarket professional for over 35 years has a team of 45.  He fields sales reps and the service professional is the main focus of his business. He is Affiliated with Automotive Auto Parts Alliance (Auto Value Parts Stores). Seventy-five percent of his volume is to the service professional.

                                          Jim started in the Automotive Aftermarket in high school stocking shelves in the automotive department of a retailer. He decided to move to a larger city to try something different and found a job as a service writer at Nissan Dealership. After 4 long months he got back in the aftermarket and went to work Gates Rubber as a district rep calling on repair shops and jobber stores.  After a few years I moved into a sales position with APS (Big A Auto Parts) calling on jobbers learning from good and not so good store operators.

                                          Eau Claire Auto Parts, started in 1992 with everything on the line. Including loans from friends and family, Jim and his team took over a store that was on track to be closed and never looked back.

                                          Dwayne MyersDynamic Automotive
                                          Dwayne is a partner at Dynamic Automotive, a top 10 automotive shop in 2014 from Motor Age. They just recently opened their 4th shop. The Dynamic leadership team are a 2015 ‘Head Of Class’ award winner from the Auto Care Association.

                                          Dwayne and his partners invest their industry time with the Auto Care Association and serve on the education committee with CCPN (Car Care Professional Network). Dwayne has contributed to Remarkable Results Radio Podcast in the past in episodes on his business and in technician training. Listen to Dwayne’s shop owner interview in episodes 2, 3 & 4 along with Technician Training Best Practices; Episode 59.

                                          Bill Nalu form Interstate Auto Care in Madison Heights, MI has 30 years in the business to include some time as a Shell dealer. He and his brointerstate-outsidether are partners in the business. I call Bill the ‘philosopher’ and you are in for a treat from this wise man as he brings some very fresh perspectives to this discussion.

                                          Bill has been heard in Episode 39 and contributed to the E-Myth discussion in Episode 69 and joined me for the 100th episode retrospective.

                                          What else surfaced during the interview:

                                          • How can manufacturers make consumer rebates easier and also create an easy button for any technician spiffs. Stop the paperwork.
                                          • Get our manufacturers to communicate directly to our technicians via email.
                                          • When there is a salesperson transition on an account, you can risk your business if not handled properly.
                                          • Shops are looking for more integration among their business management system with their supplier.

                                          Dynamic Automotive web site here.

                                          Interstate auto Care web site here.

                                          Eau Claire Auto Parts web site here.

                                          This episode is brought to you byEpisode Logo Sponsored By v1 Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=4362Fri, 20 May 2016 02:00:03 -040048:50falsefullIf you are a member of the aftermarket distribution channel don’t miss this round table discussion. Learn from a jobber and two service professionals how important a strong partnership is and what are the critical components that constitute a strong business relationship.<br /> <br /> Learn what these shop owners say are essential elements of their supplier relationship and where the sales person is on the value tree. An episode for all members of the aftermarket distribution channel.                                          RR 117: John Bridgwater from Wrights Automotive ServiceRR 117: John Bridgwater from Wrights Automotive ServiceJohn Bridgwater always wanted to know, “What makes it go?” At age five he took apart a mechanical adding machine just to see how it worked. Growing up, his father would work on the family van and John would always be by his side asking questions and learning everything he could. Today John Bridgwater and his wife own Wright’s Automotive Service in San Leandro, CA.

                                          It all started with an extra credit high school project.
                                          In high school John got a job with a local tire company, not for money but for high school credit and for the experience. He got his first paying job in the industry in 1987 working for a chain store. His manager took him under his wing and taught him everything he knew. Wrights Automotive 3-001John was promoted from tire installer to technician within a year and began focusing on diagnostics. After honing his skills for a few years, John became lead technician at an independent shop in northern California.

                                          Path to ASE excellence.
                                          John started to earn his ASE ASE World Class Technician Logocertifications early on and began networking with other technicians and shop owners. John was honored among eleven others as an Auto Care/ASE World Technician in 2015. In order to be considered for this award you must hold at least 22 ASE certifications. John currently has 49 certifications and he is working on the 50th.

                                          John also was honored as the RepairPal/ASE technician of the year award in 2015.

                                          Since the World Class Technician recognition was established 30 years ago, only 1,914 technicians have been honored. Recipients receive a special certificate signed by the presidents of ASE and the Auto Care Association and embroidered shoulder insignia. Additionally, their name is perpetually inscribed in an honor book located in the Automotive Hall of Fame in Dearborn, Mich.

                                          “Recipients of the World Class Technician Award are truly the best of the best and the Auto Care Association is proud to recognize these professionals with ASE,” said Bill Hanvey, president and CEO, Auto Care Association. “Passing 22 ASE tests is a monumental achievement requiring exceptional knowledge and skills.”

                                          Path to shop ownership.Wrights Automotive Logo
                                          John Bridgwater has a very interesting story on his rise to shop ownership. He started in 1987 and became a shop owner in January 2015. John actually was recruited by a shop in the bay area that he and his wife eventually purchased. He waited a long time for the right opportunity.

                                          Why Listen?
                                          Catch his personal commitment to training and how he involves his technician team.
                                          Learn about his ‘Knowledge is Power’ Car Care Clinics
                                          Find out why he doesn’t do oil changes; he does Minor Maintenance Service instead.
                                          Discover who he credits for helping to shape and make his career.

                                          He is also outspoken on the proper pricing of jobs, the shop of the future and why he chooses his suppliers.

                                          Shop Overview:

                                          Years in industry: 29
                                          Years in business ownership: 1.5
                                          Number of technicians: 3
                                          Other team members: 4
                                          Number of lifts: 4.5
                                          Number of bays: 6
                                          Open: M-F
                                          Annual estimated volume: $2M
                                          Specialists: Emissions – Diagnostics
                                          Industry involvement: ASCCA – iATN – AAA – RepairPal
                                          Certifications: ASE Master (49 out of 50 certifications) – California lamp brake and smog licenses – ASE Blue Seal
                                          Special Recognition: 2015 ASE/Auto Care World Technician of the Year. One of 12 outstanding individuals.
                                          Business Coach: ATI
                                          Supplier Program: AC-Delco

                                          Wrights Automotive Service website here.

                                          This episode is brought to you by Federal-Mogul Motorparts andEpisode Logo Sponsored By v1 Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          John Bridgwater always wanted to know, “What makes it go?” At age five he took apart a mechanical adding machine just to see how it worked. Growing up, his father would work on the family van and John would always be by his side asking questions and learning everything he could. Today John Bridgwater and his wife own Wright’s Automotive Service in San Leandro, CA.

                                          It all started with an extra credit high school project.
                                          In high school John got a job with a local tire company, not for money but for high school credit and for the experience. He got his first paying job in the industry in 1987 working for a chain store. His manager took him under his wing and taught him everything he knew. Wrights Automotive 3-001John was promoted from tire installer to technician within a year and began focusing on diagnostics. After honing his skills for a few years, John became lead technician at an independent shop in northern California.

                                          Path to ASE excellence.
                                          John started to earn his ASE ASE World Class Technician Logocertifications early on and began networking with other technicians and shop owners. John was honored among eleven others as an Auto Care/ASE World Technician in 2015. In order to be considered for this award you must hold at least 22 ASE certifications. John currently has 49 certifications and he is working on the 50th.

                                          John also was honored as the RepairPal/ASE technician of the year award in 2015.

                                          Since the World Class Technician recognition was established 30 years ago, only 1,914 technicians have been honored. Recipients receive a special certificate signed by the presidents of ASE and the Auto Care Association and embroidered shoulder insignia. Additionally, their name is perpetually inscribed in an honor book located in the Automotive Hall of Fame in Dearborn, Mich.

                                          “Recipients of the World Class Technician Award are truly the best of the best and the Auto Care Association is proud to recognize these professionals with ASE,” said Bill Hanvey, president and CEO, Auto Care Association. “Passing 22 ASE tests is a monumental achievement requiring exceptional knowledge and skills.”

                                          Path to shop ownership.Wrights Automotive Logo
                                          John Bridgwater has a very interesting story on his rise to shop ownership. He started in 1987 and became a shop owner in January 2015. John actually was recruited by a shop in the bay area that he and his wife eventually purchased. He waited a long time for the right opportunity.

                                          Why Listen?
                                          Catch his personal commitment to training and how he involves his technician team.
                                          Learn about his ‘Knowledge is Power’ Car Care Clinics
                                          Find out why he doesn’t do oil changes; he does Minor Maintenance Service instead.
                                          Discover who he credits for helping to shape and make his career.

                                          He is also outspoken on the proper pricing of jobs, the shop of the future and why he chooses his suppliers.

                                          Shop Overview:

                                          Years in industry: 29
                                          Years in business ownership: 1.5
                                          Number of technicians: 3
                                          Other team members: 4
                                          Number of lifts: 4.5
                                          Number of bays: 6
                                          Open: M-F
                                          Annual estimated volume: $2M
                                          Specialists: Emissions – Diagnostics
                                          Industry involvement: ASCCA – iATN – AAA – RepairPal
                                          Certifications: ASE Master (49 out of 50 certifications) – California lamp brake and smog licenses – ASE Blue Seal
                                          Special Recognition: 2015 ASE/Auto Care World Technician of the Year. One of 12 outstanding individuals.
                                          Business Coach: ATI
                                          Supplier Program: AC-Delco

                                          Wrights Automotive Service website here.

                                          This episode is brought to you by Federal-Mogul Motorparts andEpisode Logo Sponsored By v1 Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=4312Tue, 17 May 2016 02:00:27 -040031:21falsefullJohn Bridgwater always wanted to know, “What makes it go?” At age five he took apart a mechanical adding machine just to see how it worked. Growing up, his father would work on the family van and John would always be by his side asking questions and learning everything he could. Today John Bridgwater and…                                          RR 116: Craig & Deb Van Batenburg from ACDCRR 116: Craig & Deb Van Batenburg from ACDCCraig Van Batenburg is the CEO of Automotive Career Development Center [ACDC] and a former repair shop owner.  His wife Deb is his partner and vice-president. Craig is engaged full time in the understanding of the technology used in hybrid and electric cars. His 45 years of automotive experience serves him well.

                                          The insight.
                                          Craig Van Batenburg gives some great insight into why his career took the path to Hybrid repair and training. He says back in the early seventies he worked at a Honda dealership.  With a huge passion for Honda’s, at 26 years old he opened a shop to work on Honda’s only.  An admitted tree huger and owner of a VW bus named ‘Mrs. Fly’ he has always been driven by environmental concerns. He bought the first model Honda Insight which was the 23rd hybrid sold in Massachusetts. His wife Deb went to Kent State and was always into recycling and politics.

                                          Why Listen!

                                          Insightful history on Hybrid evolution.

                                          Learn how connected Craig is with the industry.

                                          Learn about Craig’s acronym: EMV

                                          What is he driving?
                                          Craig drivs a Nissan Leaf when he can and a Chevy Volt for longer trips these days, he also owns and drives HEVs from Ford, Honda and Toyota as well a Nissan and GM. With great passion, a keen wit and more experience that most, ACDC 2Craig can help you understand not only how but why these new electrified cars operate the way they do.  Craig is in demand worldwide and travels often to help those seeking a simple explanation of a complicated subject.

                                          The big thing!
                                          He teaches a six day comprehensive hybrid class called ‘Up Your Voltage’ that brings in students worldwide. This class has been taught over 43 times.

                                          Husband and wife team.
                                          Deb and Craig work together running ACDC – Automotive Career Development Center. Students worldwide attend their comprehensive six day trading class called ‘Up Your Voltage’. Deb also writes human interest ideas, business trends and critical thinking for Auto Inc and AASP magazines.

                                          In his spare time.
                                          He is a contributing editor for Auto, Inc., Automotive A/C Reporter (in Europe), TaT in Australia and many other journals. Besides Hybrid and Electric Car Education, Craig teaches a wide variety of technical and management classes for trade associations and other industry partners around the world.

                                          His business has three components:

                                          Provide schools with curriculums on hybrid training

                                          Support independents with a ‘Qualified Shop Program’. Marking and support for hybrid repair.

                                          Specialty classes with Honda, John Deer, Nissan.

                                          Business: ACDC – Automotive Career Development Center. Unique in approach to training with a large fleet of vehicles and boot camp for EMV's.
                                          Years in industry: 45
                                          Years in business ownership: 18 for ACDC
                                          Aftermarket Association Memberships: ASA – SAE – ASE – AASP – NACAT
                                          Special Accreditation's: AAM – AMi
                                          ASE Levels: ASE Master L1 – L3
                                          Philanthropy: FAAT CATS

                                          Link to Fix Hybrid.com HERE.

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Craig Van Batenburg is the CEO of Automotive Career Development Center [ACDC] and a former repair shop owner.  His wife Deb is his partner and vice-president. Craig is engaged full time in the understanding of the technology used in hybrid and electric cars. His 45 years of automotive experience serves him well.

                                          The insight.
                                          Craig Van Batenburg gives some great insight into why his career took the path to Hybrid repair and training. He says back in the early seventies he worked at a Honda dealership.  With a huge passion for Honda’s, at 26 years old he opened a shop to work on Honda’s only.  An admitted tree huger and owner of a VW bus named ‘Mrs. Fly’ he has always been driven by environmental concerns. He bought the first model Honda Insight which was the 23rd hybrid sold in Massachusetts. His wife Deb went to Kent State and was always into recycling and politics.

                                          Why Listen!

                                          Insightful history on Hybrid evolution.

                                          Learn how connected Craig is with the industry.

                                          Learn about Craig’s acronym: EMV

                                          What is he driving?
                                          Craig drivs a Nissan Leaf when he can and a Chevy Volt for longer trips these days, he also owns and drives HEVs from Ford, Honda and Toyota as well a Nissan and GM. With great passion, a keen wit and more experience that most, ACDC 2Craig can help you understand not only how but why these new electrified cars operate the way they do.  Craig is in demand worldwide and travels often to help those seeking a simple explanation of a complicated subject.

                                          The big thing!
                                          He teaches a six day comprehensive hybrid class called ‘Up Your Voltage’ that brings in students worldwide. This class has been taught over 43 times.

                                          Husband and wife team.
                                          Deb and Craig work together running ACDC – Automotive Career Development Center. Students worldwide attend their comprehensive six day trading class called ‘Up Your Voltage’. Deb also writes human interest ideas, business trends and critical thinking for Auto Inc and AASP magazines.

                                          In his spare time.
                                          He is a contributing editor for Auto, Inc., Automotive A/C Reporter (in Europe), TaT in Australia and many other journals. Besides Hybrid and Electric Car Education, Craig teaches a wide variety of technical and management classes for trade associations and other industry partners around the world.

                                          His business has three components:

                                          Provide schools with curriculums on hybrid training

                                          Support independents with a ‘Qualified Shop Program’. Marking and support for hybrid repair.

                                          Specialty classes with Honda, John Deer, Nissan.

                                          Business: ACDC – Automotive Career Development Center. Unique in approach to training with a large fleet of vehicles and boot camp for EMV's.
                                          Years in industry: 45
                                          Years in business ownership: 18 for ACDC
                                          Aftermarket Association Memberships: ASA – SAE – ASE – AASP – NACAT
                                          Special Accreditation's: AAM – AMi
                                          ASE Levels: ASE Master L1 – L3
                                          Philanthropy: FAAT CATS

                                          Link to Fix Hybrid.com HERE.

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=4268Fri, 13 May 2016 02:00:09 -040036:27falsefullCraig Van Batenburg is the CEO of ACDC and a former repair shop owner. His wife Deb is his partner and vice-president. Craig is engaged full time in the understanding of the technology used in hybrid and electric cars. His 45 years of automotive experience serves him well.<br /> <br /> Craig Van Batenburg gives some great insight into why his career took the path to Hybrid repair and training. He says back in the early seventies he worked at a Honda dealership. With a huge passion for Honda's, at 26 years old he opened a shop to work on Honda’s only. He bought the first model Honda Insight which was the 23rd hybrid sold in Massachusetts. His wife Deb went to Kent State and was always into recycling and politics. NOTE: This is the first husband and wife interview on Remarkable Results Radio Podcast.                                          RR 115: Doug Grills from AutoStream Car Care CenterRR 115: Doug Grills from AutoStream Car Care CenterListen to the entrepreneurial journey of Doug Grills from AutoStream Car Care Center. Along with his partner Rick Levitan they brought their base experience from their former positions with a fortune five company to build a four store automotive service company. As Doug tells it they brought a lot of business savvy with them when they started their company which includes gas, c-store, a subway franchise and automotive service.

                                          The BIO.

                                          Doug started his career as a Marketing Representative working for Mobil Oil in 1987. He called on Mobil service station owners in Los Angeles, California for a time and then went on to run Mobil company-operated facilities on the West Coast before being promoted to Mobil’s HQ in Fairfax, VA. There he helped with the supervision of Mobil’s nationwide company-operated network, about 800 locations across the US. He went on to work on the development of Mobil’s On The Run c-store franchise, building the first 20 locations in New England.

                                          While at Mobil, Doug met his business partner, Rick Levitan, another Mobil employee, and together, they founded their company, Convenience Retailing. After relocating to the Baltimore/Washington area, they bought their first location, a service station, in Ellicott City, MD in 1999. This first acquisition was the impetus for their focus on the automotive business, as Ellicott City had 3 service bays. From there, they added locations in – Columbia, MD; Baltimore, MD; and Woodstock, MD – all with service bays. Since that beginning in 1999, they have grown from 11 bays up to 21 bays at these same locations to accommodate their sales growth over the years.

                                          When he’s not working on the business, Doug enjoys playing tennis and golf whenever he can find the time. In addition, he spends time with his wife, Wendy, and their adult children, Rachel and Tyler, as well as their grandkids.

                                          A different path.

                                          Since he and his partner did not start as techs they brought different strenAuto Stream Locationgths to their partnership. “Being entrepreneurs”, he says, “has helped them grow”. Part of what they brought to their business was a background in real-estate, site selection engineering and financing.

                                          Why Listen?
                                          Doug talks about consolidation within the industry.
                                          How getting a business coach early in their venture proved one of their smarter moves.
                                          That he is big on dashboards that give his team instant access on their performance measured against their goals.
                                          How their move to paperless went and the impact it is making on their work flow.
                                          Learn Doug’s take on changing leadership types as you grow as an entrepreneur.
                                          Catch his personal disciplines on work life balance and how important they are to him.

                                          Insider Enroll 1

                                          Glimpse of the future.

                                          In the last 10 of 17 years in business Doug has been moving the brand away from a gas destination and one of automotive service. Doug talks about their latest location that will be exclusively automotive service.

                                          Here is an overview of AutoStream Car Care Center:

                                          Years in industry: 30 Years in business ownership: 17 Number of locations: 4 Number of technicians: 12 Number of lifts/bays: 21 Other team members: Five Service Managers and One General Manager Annual estimated volume: $2.8M Open: Monday – Saturday Services nearly 700 vehicles per month Association Memeberships: ASE – AAA – WMDA (Washington/MD/Delaware) Special Accreditation's: ASE Blue Seal Certified Trainer/Coach: Automotive Training Institute – The Buyoshpere Philanthropy: Howard County Schools – Brakes for Breasts Supplier: NAPA Car Care

                                          For the community.

                                          The company has been a long-time supporter of Howard County, MD schools, most recently becoming a Gold Sponsor of the county’s new program Driving Student Success, which provides rides to children so that they can participate in after school extracurricular activities. Among other charitable causes the company supports, AutoStream Car Care is a committed partner to Brakes for Breasts, a breast cancer research fundraiser that they participate in every October.

                                          AutoStream Car Care website here.

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. Episode Logo Sponsored By v1With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                           

                                          ]]>                                          Listen to the entrepreneurial journey of Doug Grills from AutoStream Car Care Center. Along with his partner Rick Levitan they brought their base experience from their former positions with a fortune five company to build a four store automotive service company. As Doug tells it they brought a lot of business savvy with them when they started their company which includes gas, c-store, a subway franchise and automotive service.

                                          The BIO.

                                          Doug started his career as a Marketing Representative working for Mobil Oil in 1987. He called on Mobil service station owners in Los Angeles, California for a time and then went on to run Mobil company-operated facilities on the West Coast before being promoted to Mobil’s HQ in Fairfax, VA. There he helped with the supervision of Mobil’s nationwide company-operated network, about 800 locations across the US. He went on to work on the development of Mobil’s On The Run c-store franchise, building the first 20 locations in New England.

                                          While at Mobil, Doug met his business partner, Rick Levitan, another Mobil employee, and together, they founded their company, Convenience Retailing. After relocating to the Baltimore/Washington area, they bought their first location, a service station, in Ellicott City, MD in 1999. This first acquisition was the impetus for their focus on the automotive business, as Ellicott City had 3 service bays. From there, they added locations in – Columbia, MD; Baltimore, MD; and Woodstock, MD – all with service bays. Since that beginning in 1999, they have grown from 11 bays up to 21 bays at these same locations to accommodate their sales growth over the years.

                                          When he’s not working on the business, Doug enjoys playing tennis and golf whenever he can find the time. In addition, he spends time with his wife, Wendy, and their adult children, Rachel and Tyler, as well as their grandkids.

                                          A different path.

                                          Since he and his partner did not start as techs they brought different strenAuto Stream Locationgths to their partnership. “Being entrepreneurs”, he says, “has helped them grow”. Part of what they brought to their business was a background in real-estate, site selection engineering and financing.

                                          Why Listen?
                                          Doug talks about consolidation within the industry.
                                          How getting a business coach early in their venture proved one of their smarter moves.
                                          That he is big on dashboards that give his team instant access on their performance measured against their goals.
                                          How their move to paperless went and the impact it is making on their work flow.
                                          Learn Doug’s take on changing leadership types as you grow as an entrepreneur.
                                          Catch his personal disciplines on work life balance and how important they are to him.

                                          Insider Enroll 1

                                          Glimpse of the future.

                                          In the last 10 of 17 years in business Doug has been moving the brand away from a gas destination and one of automotive service. Doug talks about their latest location that will be exclusively automotive service.

                                          Here is an overview of AutoStream Car Care Center:

                                          Years in industry: 30 Years in business ownership: 17 Number of locations: 4 Number of technicians: 12 Number of lifts/bays: 21 Other team members: Five Service Managers and One General Manager Annual estimated volume: $2.8M Open: Monday – Saturday Services nearly 700 vehicles per month Association Memeberships: ASE – AAA – WMDA (Washington/MD/Delaware) Special Accreditation's: ASE Blue Seal Certified Trainer/Coach: Automotive Training Institute – The Buyoshpere Philanthropy: Howard County Schools – Brakes for Breasts Supplier: NAPA Car Care

                                          For the community.

                                          The company has been a long-time supporter of Howard County, MD schools, most recently becoming a Gold Sponsor of the county’s new program Driving Student Success, which provides rides to children so that they can participate in after school extracurricular activities. Among other charitable causes the company supports, AutoStream Car Care is a committed partner to Brakes for Breasts, a breast cancer research fundraiser that they participate in every October.

                                          AutoStream Car Care website here.

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. Episode Logo Sponsored By v1With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=4238Tue, 10 May 2016 01:00:00 -040032:01falsefullListen to the entrepreneurial journey of Doug Grills from AutoStream Car Care Center. Along with his partner Rick Levitan they brought their base experience from their former positions with a fortune five company to build a four store automotive service company. As Doug tells it they brought a lot of business savvy with them when…                                          RR 114: Service EDU – Technician Training ProgramRR 114: Service EDU – Technician Training ProgramWhat is Service-EDU?
                                          I cover training in a big way on the podcast. When I discovered  the newly created Service-EDU, a brand new partnership with four of our industries premiere manufacturers; Gates, MAHLE, Timken and NGK, I had to know more. You now have a chance to hear the story on how Service-EDU was created and why it is an important advanced training program for the industry.  Listen to  Bobby Basset (Gates), Ted Hughes (MAHLE), and Tom Marx(Marx Group) speak on how they pooled their resources and created a day and half training seminar they are taking on the road. The kick off was in Avondale, AZ in late April 2016.  (Note: The above pictures from left to right are my guests: Bobby Basset , Ted Hughes, Tom Marx)

                                          Why Listen?

                                          • Get a first hand, behind the scenes view of how these industry giants got together to build an effective way to bring advanced product specific training to shops and technicians.
                                          • Learn about their goals of this training. First to bring practical information on how to diagnose failures and repair them and to bring effective training to shops and technicians.
                                          • Find out what the techs and shop owners say about the type of training they prefer.
                                          • Understand the format with a night before evening networking opportunity with a keynote speaker and then day long training. (A Friday/Saturday)
                                          • Discover that doing the job right the first time must be one of the strongest goals of every service professional and this training supports the means to that end.
                                          • Listen as Bobby Basset so nicely says, “If our student can take a few nuggets away that will help to reduce down time, increase profits, reduce warranties and labor claims, then we’ve done our job.”

                                          Listen to the experts. My guests are:

                                          Bobby Bassett Manager of Training NA Gates Corporation
                                          Bobby began his career in the Automotive Aftermarket in 1978. His experience includes sales in both Newsletter Subscribeautomotive, heavy duty with emphasis in hydraulics. He works closely with technicians, High School and Community College automotive programs and customers, educating them on problematic areas that create comebacks and un-needed warranties associated with the Accessory Belt Drive, Timing and Coolant System. Bobby is certified to teach the Challenger methodology of selling.  Bobby believes industry involvement is important to the health of the automotive industry and participates as a member of the Auto Care Educational Committee, ASE Board of Directors in addition to SkillsUSA Automotive Service Technology Technical Committee.

                                          Ted Hughes, AAP, head of marketing at MAHLE
                                          Ted leads the marketing department with responsibility for promotions, public relations, advertising, motorsports programs and the advancement of all electronic and Web-based activities. He recently celebrated 16 years with the company. He volunteers his time on multiple industry committees in the auto care industry and was the 2014 recipient of the Auto International Association (AIA) “Young Executive of the Year” award, and received the Auto Care Association Impact Award (4 for the Future) in 2015.  Hughes believes this industry has experienced many changes throughout the past 15 years; unprecedented challenges for today’s manufacturers provide new opportunities for success.  Presenting fresh ideas that challenge others to look at things in a different way is core to his style.

                                          Tom Marx, MAAP President /CEO of The Marx Group
                                          The Marx Group, a full service marketing communications agency that specializes in the automotive and heavy duty aftermarket. Tom brings a depth of marketing and business knowledge from his 30+ years’ experience in the automotive and heavy duty aftermarkets.

                                          At the age of 17, he started his first business in Southern California, selling racing components by mail order. Tom was a professional race car driver in IMSA, Trans Am and FIA for many years. He is a graduate from the School of Journalism at Cal State University at Northridge and in October 1997, relocated his business to the San Francisco Bay Area where he currently resides. He is an avid sportsman, active in snow and water skiing, hiking, backpacking and biking.

                                          Professionally, Tom is an active member of SEMA, ACA, AASA, APRA, AASA, ACC, MEMA, past vice chair of the ACA Marketing Communications and Member Relations Committee and past president of the Automotive Communications Council.

                                           

                                          Who are the trainers for Service-EDU?

                                          Keep in mind these trainers (see below) are a brand all of themselves. They are well known throughout the industry and always have full classes when they come to teach. There are no commercials for these brands, just high quality information that provides the knowledge, tips, tricks, and more that help the entire industry rise. They’ve got an attractive price at $49 for an evening keynote and day long training.

                                          • Bobby Bassett, Manager of Training NA Gates training on “Accessory Belt Drive and Coolant System”
                                          • Bill McKnight, Marketing Team Leader and Training for MAHLE with “Gaskets: More Than Meets the Eye”
                                          • Michael Durocher, Technical Training Specialist for NGK training on “Spark Plug and Ignition Advancements”
                                          • Rick Domin, Training and product support manager for Timken presenting “Bearings and Hub Assemblies”

                                          There are five sessions scheduled throughout the country in 2016 at specific UTI facilities. See service.edu for more information. Also connect facebook.com/serviceedu

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus.Episode Logo Sponsored By v1 With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          What is Service-EDU?
                                          I cover training in a big way on the podcast. When I discovered  the newly created Service-EDU, a brand new partnership with four of our industries premiere manufacturers; Gates, MAHLE, Timken and NGK, I had to know more. You now have a chance to hear the story on how Service-EDU was created and why it is an important advanced training program for the industry.  Listen to  Bobby Basset (Gates), Ted Hughes (MAHLE), and Tom Marx(Marx Group) speak on how they pooled their resources and created a day and half training seminar they are taking on the road. The kick off was in Avondale, AZ in late April 2016.  (Note: The above pictures from left to right are my guests: Bobby Basset , Ted Hughes, Tom Marx)

                                          Why Listen?

                                          • Get a first hand, behind the scenes view of how these industry giants got together to build an effective way to bring advanced product specific training to shops and technicians.
                                          • Learn about their goals of this training. First to bring practical information on how to diagnose failures and repair them and to bring effective training to shops and technicians.
                                          • Find out what the techs and shop owners say about the type of training they prefer.
                                          • Understand the format with a night before evening networking opportunity with a keynote speaker and then day long training. (A Friday/Saturday)
                                          • Discover that doing the job right the first time must be one of the strongest goals of every service professional and this training supports the means to that end.
                                          • Listen as Bobby Basset so nicely says, “If our student can take a few nuggets away that will help to reduce down time, increase profits, reduce warranties and labor claims, then we’ve done our job.”

                                          Listen to the experts. My guests are:

                                          Bobby Bassett Manager of Training NA Gates Corporation
                                          Bobby began his career in the Automotive Aftermarket in 1978. His experience includes sales in both Newsletter Subscribeautomotive, heavy duty with emphasis in hydraulics. He works closely with technicians, High School and Community College automotive programs and customers, educating them on problematic areas that create comebacks and un-needed warranties associated with the Accessory Belt Drive, Timing and Coolant System. Bobby is certified to teach the Challenger methodology of selling.  Bobby believes industry involvement is important to the health of the automotive industry and participates as a member of the Auto Care Educational Committee, ASE Board of Directors in addition to SkillsUSA Automotive Service Technology Technical Committee.

                                          Ted Hughes, AAP, head of marketing at MAHLE
                                          Ted leads the marketing department with responsibility for promotions, public relations, advertising, motorsports programs and the advancement of all electronic and Web-based activities. He recently celebrated 16 years with the company. He volunteers his time on multiple industry committees in the auto care industry and was the 2014 recipient of the Auto International Association (AIA) “Young Executive of the Year” award, and received the Auto Care Association Impact Award (4 for the Future) in 2015.  Hughes believes this industry has experienced many changes throughout the past 15 years; unprecedented challenges for today’s manufacturers provide new opportunities for success.  Presenting fresh ideas that challenge others to look at things in a different way is core to his style.

                                          Tom Marx, MAAP President /CEO of The Marx Group
                                          The Marx Group, a full service marketing communications agency that specializes in the automotive and heavy duty aftermarket. Tom brings a depth of marketing and business knowledge from his 30+ years’ experience in the automotive and heavy duty aftermarkets.

                                          At the age of 17, he started his first business in Southern California, selling racing components by mail order. Tom was a professional race car driver in IMSA, Trans Am and FIA for many years. He is a graduate from the School of Journalism at Cal State University at Northridge and in October 1997, relocated his business to the San Francisco Bay Area where he currently resides. He is an avid sportsman, active in snow and water skiing, hiking, backpacking and biking.

                                          Professionally, Tom is an active member of SEMA, ACA, AASA, APRA, AASA, ACC, MEMA, past vice chair of the ACA Marketing Communications and Member Relations Committee and past president of the Automotive Communications Council.

                                           

                                          Who are the trainers for Service-EDU?

                                          Keep in mind these trainers (see below) are a brand all of themselves. They are well known throughout the industry and always have full classes when they come to teach. There are no commercials for these brands, just high quality information that provides the knowledge, tips, tricks, and more that help the entire industry rise. They’ve got an attractive price at $49 for an evening keynote and day long training.

                                          • Bobby Bassett, Manager of Training NA Gates training on “Accessory Belt Drive and Coolant System”
                                          • Bill McKnight, Marketing Team Leader and Training for MAHLE with “Gaskets: More Than Meets the Eye”
                                          • Michael Durocher, Technical Training Specialist for NGK training on “Spark Plug and Ignition Advancements”
                                          • Rick Domin, Training and product support manager for Timken presenting “Bearings and Hub Assemblies”

                                          There are five sessions scheduled throughout the country in 2016 at specific UTI facilities. See service.edu for more information. Also connect facebook.com/serviceedu

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus.Episode Logo Sponsored By v1 With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=4181Fri, 06 May 2016 02:00:55 -040031:35falsefullWhat is Service-EDU? I cover training in a big way on the podcast. When I discovered  the newly created Service-EDU, a brand new partnership with four of our industries premiere manufacturers; Gates, MAHLE, Timken and NGK, I had to know more. You now have a chance to hear the story on how Service-EDU was created and…                                          RR 113: Kim Auernheimer from CS AutomotiveRR 113: Kim Auernheimer from CS AutomotiveKim Auernheimer is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee.  CS Automotive was opened in October of 2006 in the back of warehouse and now they call a 6,400 square foot, 10-bay shop home.  Prior to joining her husband Rob, in the business, Kim had a career in Real Estate and Commercial Property Management. In July of 2011, she stepped out from the background and joined her husband in the venture of creating an industry-leading, standout shop on a full-time basis.

                                          First in a new podcast category
                                          Kim’s episode kicks off a new listening genre: Married Partners: A Wife’s Perspective.Newsletter Subscribe It was time to do a special series like this because there are so many successful shop owner ‘partners’ that have great stories to tell from the wife’s perspective. Many business coaches say the wife is a large influencer in the success of the business.  Enjoy an enlightening view of our industries most prevalent business partnerships; husbands and wives.Look for more content like this in the future.

                                          Why Listen?

                                          Kim will take you to the moment when her and Rob decided she should get involved in the businessCS Automotive 3

                                          Learn her biggest benefits of working together

                                          Discover Kim’s views on roles and trust

                                          What else will you appreciate?
                                          Kim talks about the value of a business coach, three things she would do right now and she discusses technician availability, industry image-reputation and training. She tells the story on how much respect she has for Rob since joining the business. She also discusses their ‘Agree To Disagree’ pack between them.

                                          Kim and Rob are empty nesters and proud parents of Jacob and daughter Ema who are both students at the University of Tennessee in Knoxville.

                                           

                                          Years in industry: Kim -5
                                          Years in business ownership: 10
                                          Number of technicians: 4
                                          Other team members: 2
                                          Number of lifts: 8
                                          Number of bays: 10
                                          Makes us unique: Lobby – Focus on Customer Service
                                          Annual estimated volume: $1.5M
                                          Days Open: M-F
                                          Industry involvement: ASA-ASE
                                          Trainer/Coach: World Pac's Smart Groups – Cecil Bullard

                                          Link to CS Automotive web site here.

                                          This episode is brought to you by Federal-Mogul

                                          Episode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Kim Auernheimer is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee.  CS Automotive was opened in October of 2006 in the back of warehouse and now they call a 6,400 square foot, 10-bay shop home.  Prior to joining her husband Rob, in the business, Kim had a career in Real Estate and Commercial Property Management. In July of 2011, she stepped out from the background and joined her husband in the venture of creating an industry-leading, standout shop on a full-time basis.

                                          First in a new podcast category
                                          Kim’s episode kicks off a new listening genre: Married Partners: A Wife’s Perspective.Newsletter Subscribe It was time to do a special series like this because there are so many successful shop owner ‘partners’ that have great stories to tell from the wife’s perspective. Many business coaches say the wife is a large influencer in the success of the business.  Enjoy an enlightening view of our industries most prevalent business partnerships; husbands and wives.Look for more content like this in the future.

                                          Why Listen?

                                          Kim will take you to the moment when her and Rob decided she should get involved in the businessCS Automotive 3

                                          Learn her biggest benefits of working together

                                          Discover Kim’s views on roles and trust

                                          What else will you appreciate?
                                          Kim talks about the value of a business coach, three things she would do right now and she discusses technician availability, industry image-reputation and training. She tells the story on how much respect she has for Rob since joining the business. She also discusses their ‘Agree To Disagree’ pack between them.

                                          Kim and Rob are empty nesters and proud parents of Jacob and daughter Ema who are both students at the University of Tennessee in Knoxville.

                                           

                                          Years in industry: Kim -5
                                          Years in business ownership: 10
                                          Number of technicians: 4
                                          Other team members: 2
                                          Number of lifts: 8
                                          Number of bays: 10
                                          Makes us unique: Lobby – Focus on Customer Service
                                          Annual estimated volume: $1.5M
                                          Days Open: M-F
                                          Industry involvement: ASA-ASE
                                          Trainer/Coach: World Pac's Smart Groups – Cecil Bullard

                                          Link to CS Automotive web site here.

                                          This episode is brought to you by Federal-Mogul

                                          Episode Logo Sponsored By v1 Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=4158Tue, 03 May 2016 02:00:01 -040030:59falsefullAfter many years in real-estate and property management Kim Aurenheimer joined the business with her husband Rob. Hear Kim talk about the big decision, they both made, to work together and forge a strong working relationship. From Kim’s perspective listen as she talks about her transition into the industry and in finding her wings at the shop. She discusses trust, roles, the industry, margins, labor rates, work life balance and much more. An enlightening view of our industries most prevalent business partnerships; husbands and wives.                                          RR 112: Randy Baker – ASE/NATEF Industry Education Alliance Educator of the Year 2015RR 112: Randy Baker – ASE/NATEF Industry Education Alliance Educator of the Year 2015Randy Baker named the Byrl Shoemaker/ASE Industry Education Alliance Instructor of the year in 2015 by National Automotive Technicians Education Foundation (NATEF). Randy and 33 others received this top honor and once you hear this interview you will find out why.

                                          Photo: David Jolkovski/Tribune

                                          His Career Path.
                                          Randy owned his own shop for 14 years before being romanced by the former shop owner to start a new career in education. As an instructor for EVIT, the East Valley Institute of Technology he teaches the EngineNewsletter Subscribe and Cooling curriculum.  There are three other automotive instructors in the program. You’ll hear the passion he has for engaging students in careers in technical education. His own career path, he says, came from a fundamental result of having gone to shop class in junior high.

                                          Why Listen:

                                          Appreciate Randy Baker for helping one student at a time see the potential in a career in automotive repair

                                          Learn what every aftermarket player can do to drive more students to careers in technology fields, especially automotive.

                                          Get Randy’s impassioned Randy Baker 3view on the impact of interning and shadowing programs on these young students.

                                          How You Can Help?
                                          Randy Baker needs you to engage with every high school and college level learning center and get on their advisory boards. He says you’ve got to speak to principals, counselors and parent groups. The aftermarket needs to be more involved. Be a judge at your local schools next USA Skills contest or be a guest speaker. The job opportunities in our $320B industry include professional skilled technicians right up to outstanding jobs in automotive parts manufacturing. Involvement is a big message from Randy Baker.

                                          What Else?
                                          Learn what Randy Baker would tell a parent who has a child that is a hands- on person. He also says: “Students need to find their passion. Every scholar needs a skill. Turn your passion into a paycheck.”

                                          Link to NATEF recognition here.
                                          Link to article from Modern Tire Dealer here.
                                          Link to East Valley Institute of Technology (EVIT) here.

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Randy Baker named the Byrl Shoemaker/ASE Industry Education Alliance Instructor of the year in 2015 by National Automotive Technicians Education Foundation (NATEF). Randy and 33 others received this top honor and once you hear this interview you will find out why.

                                          Photo: David Jolkovski/Tribune

                                          His Career Path.
                                          Randy owned his own shop for 14 years before being romanced by the former shop owner to start a new career in education. As an instructor for EVIT, the East Valley Institute of Technology he teaches the EngineNewsletter Subscribe and Cooling curriculum.  There are three other automotive instructors in the program. You’ll hear the passion he has for engaging students in careers in technical education. His own career path, he says, came from a fundamental result of having gone to shop class in junior high.

                                          Why Listen:

                                          Appreciate Randy Baker for helping one student at a time see the potential in a career in automotive repair

                                          Learn what every aftermarket player can do to drive more students to careers in technology fields, especially automotive.

                                          Get Randy’s impassioned Randy Baker 3view on the impact of interning and shadowing programs on these young students.

                                          How You Can Help?
                                          Randy Baker needs you to engage with every high school and college level learning center and get on their advisory boards. He says you’ve got to speak to principals, counselors and parent groups. The aftermarket needs to be more involved. Be a judge at your local schools next USA Skills contest or be a guest speaker. The job opportunities in our $320B industry include professional skilled technicians right up to outstanding jobs in automotive parts manufacturing. Involvement is a big message from Randy Baker.

                                          What Else?
                                          Learn what Randy Baker would tell a parent who has a child that is a hands- on person. He also says: “Students need to find their passion. Every scholar needs a skill. Turn your passion into a paycheck.”

                                          Link to NATEF recognition here.
                                          Link to article from Modern Tire Dealer here.
                                          Link to East Valley Institute of Technology (EVIT) here.

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=4123Fri, 29 Apr 2016 09:29:08 -040034:46falsefullWhere are the young technicians going to come from? Randy Baker is doing all he can to make that happen.<br /> <br /> Randy Baker, honored as a 2015 Educator of the Year from ASE/NATEF, shares his story from shop owner to educator. He is outspoken and passionate about the additional support the aftermarket can have on secondary and post-secondary education recruitment. Do you want to know if shadowing or intern programs work? What should you tell a parent who has a child that is a hands-on learner? Get a powerful viewpoint from an enthusiastic educator.                                          RR 111: Frank Palange from V & F AutoRR 111: Frank Palange from V & F AutoFrank Palange from V & F Auto Service in Agawam, MA, and his dad Vinny bought an acre parcel in 1988. They built their shop and today this thriving enterprise includes repair, auto sales and auto parts.

                                          Frank is a ‘tell it like it is’ guy (he is proud to say that is who he is).  He has built his success on the principles of honesty and integrity and by putting yourself in the customer’s shoes. He shared his start-up roots; Frank studied his competition and decided to emulate what they did good.

                                          Palange has built a great family business with his wife and daughter. His dad still frequents the business. The shop has been recognized by ATI with an net earning margin of 25%.

                                          His daughter Nicole is involved the business and works with the staff and with bringing new technology, like digital vehicle inspections to the work flow. She participates in management and leadership training from ATI and the company has been recognized by ATI for several awards including Humanitarian of the Year, the Top Shop and has been in the ATI top twelve. Frank was also recognized as a Ratchet & Wrench All-Star Awards as Executive of the Year in 2014.

                                          Why Listen:

                                          Get his opinion of 20 groups and the benefits that can be attained through networking.

                                          Understand Frank’s take on training today and how his team gets real world hands-on training

                                          Hear Franks passion for involvement in a trade school and what the industry needs to do to get the word out about our great industry (as was conveyed in the opening sound bite of the episode).

                                          Frank has embraced interns and is proud to say he has long term technicians that came from this program.

                                          Insider Enroll 1

                                          V & F has made many upgrades over the years like:

                                          • Adding five more bays in 2001
                                          • Purchasing land to open V & F Auto Sales in 2002
                                          • Adding more bays in 2008
                                          • Opened a brand new Carquest Auto Parts store and expanded the auto sales lot in 2013.

                                          His business always has a ‘Customer First’ culture and he credits this strategy for their ongoing success. V & F is also very involved in their community with many philanthropic programs.

                                          V & F Auto website here.

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. Episode Logo Sponsored By v1With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Frank Palange from V & F Auto Service in Agawam, MA, and his dad Vinny bought an acre parcel in 1988. They built their shop and today this thriving enterprise includes repair, auto sales and auto parts.

                                          Frank is a ‘tell it like it is’ guy (he is proud to say that is who he is).  He has built his success on the principles of honesty and integrity and by putting yourself in the customer’s shoes. He shared his start-up roots; Frank studied his competition and decided to emulate what they did good.

                                          Palange has built a great family business with his wife and daughter. His dad still frequents the business. The shop has been recognized by ATI with an net earning margin of 25%.

                                          His daughter Nicole is involved the business and works with the staff and with bringing new technology, like digital vehicle inspections to the work flow. She participates in management and leadership training from ATI and the company has been recognized by ATI for several awards including Humanitarian of the Year, the Top Shop and has been in the ATI top twelve. Frank was also recognized as a Ratchet & Wrench All-Star Awards as Executive of the Year in 2014.

                                          Why Listen:

                                          Get his opinion of 20 groups and the benefits that can be attained through networking.

                                          Understand Frank’s take on training today and how his team gets real world hands-on training

                                          Hear Franks passion for involvement in a trade school and what the industry needs to do to get the word out about our great industry (as was conveyed in the opening sound bite of the episode).

                                          Frank has embraced interns and is proud to say he has long term technicians that came from this program.

                                          Insider Enroll 1

                                          V & F has made many upgrades over the years like:

                                          • Adding five more bays in 2001
                                          • Purchasing land to open V & F Auto Sales in 2002
                                          • Adding more bays in 2008
                                          • Opened a brand new Carquest Auto Parts store and expanded the auto sales lot in 2013.

                                          His business always has a ‘Customer First’ culture and he credits this strategy for their ongoing success. V & F is also very involved in their community with many philanthropic programs.

                                          V & F Auto website here.

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. Episode Logo Sponsored By v1With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=4037Tue, 26 Apr 2016 02:00:49 -040032:02falsefullFrank Palange from V & F Auto Service in Agawam, MA, and his dad Vinny bought an acre parcel in 1988. They built their shop and today this thriving enterprise includes repair, auto sales and auto parts. Frank is a ‘tell it like it is’ guy (he is proud to say that is who he…                                          RR 110: Brent Berman from Federal-Mogul MotorpartsRR 110: Brent Berman from Federal-Mogul MotorpartsBrent Berman, Director of Training at Federal-Mogul Motorparts has been involved in the Automotive Industry for over 25 years primarily in the technical field evolving from mechanical to digital.  In his eighteen years at Federal-Mogul, Brent has held roles of increasing responsibility in technical training, marketing and now manages the Garage Gurus training group in addition to the Catalog and Research team, overseeing critical activities from training, tech support, cataloging, e-Data and digital media.

                                          Brent also oversees the company’s “Tech First” initiative that seeks to simplify and improve the many touch points it has with all levels of customers.

                                          Brent has a degree in Business Enterprise from Cleary University and holds his Automotive Service Technician License in the Province of Ontario. Brent currently serves as Chair of the AASA ATC Board of Governors, the ACA Education Committee and has served on the ACA Technology Committee.

                                          Brent has a team of 67 that  work in support20160323_113112-001 of programs like the Gurus ON-Call, Gurus On-Demand, Guru’s On-Line Learning and the On-The Go product technology vans.

                                          Yes you’ll get some behind the scenes on how the coveted Moog St. Louis training, which many techs attended for the last 40 years, helped drive the strategy for Garage Gurus.

                                          I’ve had a chance to visit a Garage Gurus site (see pic with Brent). It is state of the art from an equipment perspective both in the shop and inside the classroom. This is hands on all the way and a very high-tech yet comfortable environment to learn in.

                                          There is great talk on vocational scholarships worth $30,000 each year to support technicians going to vocational schools. Twelve scholarships available each year up to $2,500 each.  More information here.

                                          Here are a few strong reasons to listen:

                                          Brent talks about the spirit of learning and the technician journey.
                                          How the seasoned senior techs of our industry and the millennials view the Garage Gurus.
                                          Learn Federal-Moguls goal in making training accessible and not complicated.
                                          Uncover Brent’s view on the hours it takes to stay current and how a hybrid approach to training is a smart way to get the hours needed to repair today’s vehicles.

                                          Class schedules and to register: FMgaragegurus.com here.

                                          FMmotorparts.com here.

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                           

                                          ]]>                                          Brent Berman, Director of Training at Federal-Mogul Motorparts has been involved in the Automotive Industry for over 25 years primarily in the technical field evolving from mechanical to digital.  In his eighteen years at Federal-Mogul, Brent has held roles of increasing responsibility in technical training, marketing and now manages the Garage Gurus training group in addition to the Catalog and Research team, overseeing critical activities from training, tech support, cataloging, e-Data and digital media.

                                          Brent also oversees the company’s “Tech First” initiative that seeks to simplify and improve the many touch points it has with all levels of customers.

                                          Brent has a degree in Business Enterprise from Cleary University and holds his Automotive Service Technician License in the Province of Ontario. Brent currently serves as Chair of the AASA ATC Board of Governors, the ACA Education Committee and has served on the ACA Technology Committee.

                                          Brent has a team of 67 that  work in support20160323_113112-001 of programs like the Gurus ON-Call, Gurus On-Demand, Guru’s On-Line Learning and the On-The Go product technology vans.

                                          Yes you’ll get some behind the scenes on how the coveted Moog St. Louis training, which many techs attended for the last 40 years, helped drive the strategy for Garage Gurus.

                                          I’ve had a chance to visit a Garage Gurus site (see pic with Brent). It is state of the art from an equipment perspective both in the shop and inside the classroom. This is hands on all the way and a very high-tech yet comfortable environment to learn in.

                                          There is great talk on vocational scholarships worth $30,000 each year to support technicians going to vocational schools. Twelve scholarships available each year up to $2,500 each.  More information here.

                                          Here are a few strong reasons to listen:

                                          Brent talks about the spirit of learning and the technician journey.
                                          How the seasoned senior techs of our industry and the millennials view the Garage Gurus.
                                          Learn Federal-Moguls goal in making training accessible and not complicated.
                                          Uncover Brent’s view on the hours it takes to stay current and how a hybrid approach to training is a smart way to get the hours needed to repair today’s vehicles.

                                          Class schedules and to register: FMgaragegurus.com here.

                                          FMmotorparts.com here.

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=4026Fri, 22 Apr 2016 02:00:46 -040038:43falsefullBrent Berman, Director of Training at Federal-Mogul Motorparts has been involved in the Automotive Industry for over 25 years primarily in the technical field evolving from mechanical to digital.  In his eighteen years at Federal-Mogul, Brent has held roles of increasing responsibility in technical training, marketing and now manages the Garage Gurus training group in addition…                                          RR 109: Scott ‘GONZO’ WeaverRR 109: Scott ‘GONZO’ WeaverMeet Scott Weaver from Superior Auto Electric … the world knows him as Gonzo from Gonzo’s Tool Box.  He is published every month and shares his brand of knowledge and humor on ‘Gonzostoolbox.com. ’ No doubt if you earn your living on the service side of the aftermarket, you’ve either been to his site or read his articles or book.

                                          He started working on mechanical things back when he grew up in Pennsylvania in a small rural area of the countryside. He would find an old lawnmower, tear it apart and see what made it tick. His dad had a collection of old automotive manuals from the 30’s through the 50’s that he would read from cover to cover. After a while a lot of it made sense to him.

                                          He wasn’t old Gonzo's Tool Boxenough to drive, but could look at a car and tell what was wrong, even though he never actually turned a bolt on a car. He never regretted that early indoctrination into the automotive.

                                          Insider Enroll 1

                                          He opened his shop in the early 80’s, Scott 'Gonzo' Weaver Fishingnever wanting to get big. His goal was to do something to make a living with what resources he already had; which were his mechanical/electrical abilities.

                                          Owning his own automotive repair shop for many years opened his eyes to see people in a different light.  Mostly the funny situations that people get themselves into, the wacky things people can say and do in regards to their cars.

                                          He says, “There’s never been a dull moment to say the least. I’ve met some great people and a few who have made me laugh.”

                                          His website ‘Gonzo’s Toolbox’ is for the automotive enthusiast or anyone who just needs a good laugh at themselves and others around them. Opening up the conversations between repair shops and the customer is one of his goals. Too many times the media portrays the auto repair shop as some sort of evil place, but he knows that every trade has their share of rip off artists and con-men … which is why he is there to help, Book- Hey Look! I Found a Loose Nutthe shop and the customer realize what it takes to do this job … and to do it with a few laughs along the way.

                                          Can you imagine an episode with Gonzo without a laugh or two or three? Well it was a lot of fun and some very serious times as we discussed our beloved industry.

                                          Here are a few great reasons to listen:

                                          Find out who encouraged Gonzo to start writing.
                                          What he does to recharge (his escape).
                                          What he loves the most about diagnostics.
                                          What the single most important value in technicians today.
                                          His view on the ‘Parts Cannon’.
                                          Where the industry is headed in next ten years.
                                          How Scott got the name ‘Gonzo’.

                                          So much more in this extended interview. If you’ve seen Gonzo at many regional and national events, read his magazine articles or his book ‘Hey Look I Found a Loose Nut’ enjoy this very relaxed and candid interview where Gonzo is at his best.

                                          Superior Auto Electic and Scott ‘Gonzo’ Weaver an overview:

                                          Years in industry: 35
                                          Years in business ownership: 33
                                          Number of Lifts: 2
                                          Number of Bays: 7
                                          Days open: M-F
                                          Annual estimated volume: Never enough
                                          Other noteworthy: I've done instructional videos with Dayco and AVI Inc. as well as teach a few classes at the local technical college. Certified plugless (Plugless Company) charging system installer for full electric cars
                                          Industry involvement: CMAT- prior president and chairman of the board for TEA (Tulsa Executive Association)
                                          Certifications: ASE Master Technician – ASE Blue Seal Certified

                                          Link to Gonzo’s Toolbox here.

                                          Link to Superior Auto Electric on Face Book here.

                                           

                                           

                                          This episode is brought to you by Federal-Mogul

                                          Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Meet Scott Weaver from Superior Auto Electric … the world knows him as Gonzo from Gonzo’s Tool Box.  He is published every month and shares his brand of knowledge and humor on ‘Gonzostoolbox.com. ’ No doubt if you earn your living on the service side of the aftermarket, you’ve either been to his site or read his articles or book.

                                          He started working on mechanical things back when he grew up in Pennsylvania in a small rural area of the countryside. He would find an old lawnmower, tear it apart and see what made it tick. His dad had a collection of old automotive manuals from the 30’s through the 50’s that he would read from cover to cover. After a while a lot of it made sense to him.

                                          He wasn’t old Gonzo's Tool Boxenough to drive, but could look at a car and tell what was wrong, even though he never actually turned a bolt on a car. He never regretted that early indoctrination into the automotive.

                                          Insider Enroll 1

                                          He opened his shop in the early 80’s, Scott 'Gonzo' Weaver Fishingnever wanting to get big. His goal was to do something to make a living with what resources he already had; which were his mechanical/electrical abilities.

                                          Owning his own automotive repair shop for many years opened his eyes to see people in a different light.  Mostly the funny situations that people get themselves into, the wacky things people can say and do in regards to their cars.

                                          He says, “There’s never been a dull moment to say the least. I’ve met some great people and a few who have made me laugh.”

                                          His website ‘Gonzo’s Toolbox’ is for the automotive enthusiast or anyone who just needs a good laugh at themselves and others around them. Opening up the conversations between repair shops and the customer is one of his goals. Too many times the media portrays the auto repair shop as some sort of evil place, but he knows that every trade has their share of rip off artists and con-men … which is why he is there to help, Book- Hey Look! I Found a Loose Nutthe shop and the customer realize what it takes to do this job … and to do it with a few laughs along the way.

                                          Can you imagine an episode with Gonzo without a laugh or two or three? Well it was a lot of fun and some very serious times as we discussed our beloved industry.

                                          Here are a few great reasons to listen:

                                          Find out who encouraged Gonzo to start writing.
                                          What he does to recharge (his escape).
                                          What he loves the most about diagnostics.
                                          What the single most important value in technicians today.
                                          His view on the ‘Parts Cannon’.
                                          Where the industry is headed in next ten years.
                                          How Scott got the name ‘Gonzo’.

                                          So much more in this extended interview. If you’ve seen Gonzo at many regional and national events, read his magazine articles or his book ‘Hey Look I Found a Loose Nut’ enjoy this very relaxed and candid interview where Gonzo is at his best.

                                          Superior Auto Electic and Scott ‘Gonzo’ Weaver an overview:

                                          Years in industry: 35
                                          Years in business ownership: 33
                                          Number of Lifts: 2
                                          Number of Bays: 7
                                          Days open: M-F
                                          Annual estimated volume: Never enough
                                          Other noteworthy: I've done instructional videos with Dayco and AVI Inc. as well as teach a few classes at the local technical college. Certified plugless (Plugless Company) charging system installer for full electric cars
                                          Industry involvement: CMAT- prior president and chairman of the board for TEA (Tulsa Executive Association)
                                          Certifications: ASE Master Technician – ASE Blue Seal Certified

                                          Link to Gonzo’s Toolbox here.

                                          Link to Superior Auto Electric on Face Book here.

                                           

                                           

                                          This episode is brought to you by Federal-Mogul

                                          Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3994Tue, 19 Apr 2016 02:00:26 -040035:49falsefullWho hasn’t heard of Gonzo’s Toolbox! Enjoy an enlightening interview from Gonzo himself. Do you know what Gonzo does to recharge? …. Why he loves being a diagnostician? … and do you know how Scott Weaver got the name ‘Gonzo’? You are about to find out.                                          Maylan Newton from ESI – Implementation is Power [E108]Maylan Newton from ESI – Implementation is Power [E108]Are you ready for a very powerful message to help improve your business? Are you at the point where you need a push to get help or support? Are you at the pinnacle of your career and want to know how much further you can go?

                                          Maylan Newton from ESI – Educational Seminars Institute will give you some straight up advice on how to be more successful. Maylan a business coach, trainer and industry speaker says, “He is ‘just a car guy’ with lots knowledge and is brave enough to talk about it”.

                                          Maylan’s purpose is to educate leaders to be a better owner or service writer. Inside this episode are some very powerful tips from Maylan to improve your journey.

                                          Why Listen?


                                          Insider Enroll 1

                                          Learn the importance and value Maylan puts into his belief that ‘Implementation is Power’.

                                          Maylan’s expertise is pulled from real world experiences as an ASE Master Technician, Service Writer, Service Manager, General Manager, Coach and Consultant, and as a Temp Service Writer in hundreds of Automotive Repair Facilities across the country.

                                          As a preferred Instructor for organizations like ASCCA, ASA, ATRA, BIMRS Group, CARS and the Show Power Training expo’s, he understands today’s issues within the Automotive Industry.

                                          Maylan’s training addresses common problems faced in daily business practices, while providing solutions designed to bring about positive change, while achieving personal and financial success. If you are looking for a powerful lesson from one of our industries most humble business coaches add this to your must listen to episode list.

                                           

                                          ESI website here.

                                          Follow Remarkable Results Radio on Twitter here. Connect on Face Book here 


                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. Episode Logo Sponsored By v1With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Are you ready for a very powerful message to help improve your business? Are you at the point where you need a push to get help or support? Are you at the pinnacle of your career and want to know how much further you can go?

                                          Maylan Newton from ESI – Educational Seminars Institute will give you some straight up advice on how to be more successful. Maylan a business coach, trainer and industry speaker says, “He is ‘just a car guy’ with lots knowledge and is brave enough to talk about it”.

                                          Maylan’s purpose is to educate leaders to be a better owner or service writer. Inside this episode are some very powerful tips from Maylan to improve your journey.

                                          Why Listen?


                                          Insider Enroll 1

                                          Learn the importance and value Maylan puts into his belief that ‘Implementation is Power’.

                                          Maylan’s expertise is pulled from real world experiences as an ASE Master Technician, Service Writer, Service Manager, General Manager, Coach and Consultant, and as a Temp Service Writer in hundreds of Automotive Repair Facilities across the country.

                                          As a preferred Instructor for organizations like ASCCA, ASA, ATRA, BIMRS Group, CARS and the Show Power Training expo’s, he understands today’s issues within the Automotive Industry.

                                          Maylan’s training addresses common problems faced in daily business practices, while providing solutions designed to bring about positive change, while achieving personal and financial success. If you are looking for a powerful lesson from one of our industries most humble business coaches add this to your must listen to episode list.

                                           

                                          ESI website here.

                                          Follow Remarkable Results Radio on Twitter here. Connect on Face Book here 


                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. Episode Logo Sponsored By v1With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3949Fri, 15 Apr 2016 02:00:00 -040034:47falsefull108108                                          RR 107: Ron Haugen of Westside Auto ProsRR 107: Ron Haugen of Westside Auto ProsMeet Ron Haugen ‘The Car Guy!’ …  that is his moniker at Westside Auto Pros in De Moines, IA.

                                          Ever found yourself without a job because a convince store chain purchased the land of the shop you were working at and were faced with getting a new job within five weeks? Did you ever do the next best thing? Go into business for yourself? As Ron says … it’s always a great time to go into business for yourself … when you don’t know anything about business!Insider Enroll 1

                                          You’ll hear Ron’s story from those humble beginnings to when he and his partner realized they both couldn’t be technicians. One partner needed to run the company. Many of my listeners can relate to the ‘short people up front’ story and many of my listeners need to listen to this story. Ron made a lot of great decisions over the years as he now has a 14 bay facility that employs 20.

                                          Why Listen:

                                          Listen to this successful entrepreneur tell you his two daily goals.
                                          How the move to hire a service adviser was one of his best decision ever.
                                          Learn about Ron’s commitment to training and that compensates his techs for training.

                                          Years in industry: 34
                                          Years in business ownership: 19
                                          Number of technicians: 5
                                          Other team members: A General Manager – 2 service advisers – an office manager – one Mobile Service Manager – two Mobile Service Techs – five tow truck operators
                                          Annual estimated volume: $3M
                                          Other Services: Performs roadside assistance and towing for AAA – Geico -Allstate and 12 other motor clubs.
                                          Industry involvement: Ron is chapter president for ASA Midwest – Des Moines Chapter – Is Vision Training & Expo Co-Chairman
                                          Special Accreditation's: An AAM (Accredited Automotive Manager)
                                          Trainer/Coach: An Ami Approved Instructor. He is currently working with 7 shops nationwide providing one-on-one coaching and consulting.
                                          Certifications: ASE Master Technicians – L1 – Alternative Fuels
                                          Other honors: ASE Blue Seal Certified
                                          Philanthropy: Supports the Animal Rescue League of Iowa
                                          Supplier: Member of NAPA Auto Care Advisory

                                          Ron always challenges himself to look at everything they are doing right and potentially what they are doing wrong.

                                           

                                          Visit Westside Auto Pros web site here.

                                          Watch a short video of Ron Haugen praising his team. (Video appears on his web site)

                                          Follow the podcast on Twitter here.
                                          Follow the podcast on Facebook here.

                                          This episode is brought to you by Federal-Mogul Motorparts and

                                          Episode Logo Sponsored By v1Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Meet Ron Haugen ‘The Car Guy!’ …  that is his moniker at Westside Auto Pros in De Moines, IA.

                                          Ever found yourself without a job because a convince store chain purchased the land of the shop you were working at and were faced with getting a new job within five weeks? Did you ever do the next best thing? Go into business for yourself? As Ron says … it’s always a great time to go into business for yourself … when you don’t know anything about business!Insider Enroll 1

                                          You’ll hear Ron’s story from those humble beginnings to when he and his partner realized they both couldn’t be technicians. One partner needed to run the company. Many of my listeners can relate to the ‘short people up front’ story and many of my listeners need to listen to this story. Ron made a lot of great decisions over the years as he now has a 14 bay facility that employs 20.

                                          Why Listen:

                                          Listen to this successful entrepreneur tell you his two daily goals.
                                          How the move to hire a service adviser was one of his best decision ever.
                                          Learn about Ron’s commitment to training and that compensates his techs for training.

                                          Years in industry: 34
                                          Years in business ownership: 19
                                          Number of technicians: 5
                                          Other team members: A General Manager – 2 service advisers – an office manager – one Mobile Service Manager – two Mobile Service Techs – five tow truck operators
                                          Annual estimated volume: $3M
                                          Other Services: Performs roadside assistance and towing for AAA – Geico -Allstate and 12 other motor clubs.
                                          Industry involvement: Ron is chapter president for ASA Midwest – Des Moines Chapter – Is Vision Training & Expo Co-Chairman
                                          Special Accreditation's: An AAM (Accredited Automotive Manager)
                                          Trainer/Coach: An Ami Approved Instructor. He is currently working with 7 shops nationwide providing one-on-one coaching and consulting.
                                          Certifications: ASE Master Technicians – L1 – Alternative Fuels
                                          Other honors: ASE Blue Seal Certified
                                          Philanthropy: Supports the Animal Rescue League of Iowa
                                          Supplier: Member of NAPA Auto Care Advisory

                                          Ron always challenges himself to look at everything they are doing right and potentially what they are doing wrong.

                                           

                                          Visit Westside Auto Pros web site here.

                                          Watch a short video of Ron Haugen praising his team. (Video appears on his web site)

                                          Follow the podcast on Twitter here.
                                          Follow the podcast on Facebook here.

                                          This episode is brought to you by Federal-Mogul Motorparts and

                                          Episode Logo Sponsored By v1Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3916Tue, 12 Apr 2016 02:00:41 -040033:45falsefullEver lose your job? Here is a success story that starts out with the loss of a job. A life changing incident that sets up a business career. Ever take the biggest leap of your life and didn’t know a thing about business? Ron Haugen gives a refreshing look back as he reflects on the adage that you can do just about anything you want if you put your mind and heart into it.<br /> <br /> And Ron adds even if you don’t know what you don’t know; you can be successful. Does the term ‘Short People Up Front’ mean something to you?” This saying was a monumental life changing memory for Ron Haugen and had a huge impact on Ron’s business and can for you. Over the course of the interview you will hear a blueprint for success. Ron will tell you many of his battle worn yet successful strategies that has brought great success to him and his team and can work for you.                                          RR 106: Bill Haas from NACATRR 106: Bill Haas from NACATNACAT: the North American Council of Automotive Teachers is there to support the educators for primary but mostly secondary education for our future technicians. The organization is lead by business manager Bill Haas.

                                          In this episode you’ll hear from Bill Haas the business manager of NACAT. This is a jammed pack episode as we go from Bill’s fascination with the automotive when he was 12 years old through many iterations of a career in the industry to his passion for helping NACAT make a difference in automotive education. NACAT members are hardworking individuals working to train our future technicians.

                                          It is important to know all about Bill because his well-rounded experience is an asset for NACAT.

                                           Why Listen?

                                          Listen to Bill’s solution to the Technician Shortage.

                                          Learn about the hard work required to prepare people to have a career as technicians.

                                          Find out what the industry can to for NACAT.

                                          Insider Enroll 1

                                          Bill  Haas says that is is a transmission and differential kind of guy who owned then sold his business and worked with GM as a contract trainer on drive train, go figure!  He admits he was a really good tech but wasn’t prepared to run a business. He took classes from ASA and Ami to help him along the way. He has a great story on how he forced himself to make the transition from working in the business to on the business (you’ll like it)!

                                          He has always been concerned with where the talent was going to come from to fill all the industry jobs. He helped create an apprentice programs and was an adjunct at a local community college.

                                          He worked at ASA then started his own automotive consulting company (Haas Performance Consulting). He’s spoken and trained at Vision and for World Pac. In reality he is an accountability partner.

                                          NACAT has a yearly conference that brings instructors and their families to a sponsoring college once a year. The biggest benefit of the annual conference is to allow the instructors to get their continuing education to be compliant with NATEF (National Automotive Technicians Education Foundation).  [Note in episode 43 you can hear NATEF President Trish Serratore]

                                          Bill is passionate that programs in automotive instruction are never dropped from schools. We as an industry need to get out and join advisory boards, speak to PTA groups and talk to school administrators. New equipment and enrollment are critical needs today.

                                          Bill believes that people in the industry need to pay for instructors to join NACAT it only costs $50 per year and compared to the number if schools and instructors the organization is in need of new members. This will impact the industry for years to come.

                                          Learn about Bill Haas and NACAT in the episode and plan to support this program in any way you can.

                                          NACAT web site here.

                                          Follow Remarkable Results Radio on Twitter @RResultsBiz
                                          Connect on Face Book here

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          NACAT: the North American Council of Automotive Teachers is there to support the educators for primary but mostly secondary education for our future technicians. The organization is lead by business manager Bill Haas.

                                          In this episode you’ll hear from Bill Haas the business manager of NACAT. This is a jammed pack episode as we go from Bill’s fascination with the automotive when he was 12 years old through many iterations of a career in the industry to his passion for helping NACAT make a difference in automotive education. NACAT members are hardworking individuals working to train our future technicians.

                                          It is important to know all about Bill because his well-rounded experience is an asset for NACAT.

                                           Why Listen?

                                          Listen to Bill’s solution to the Technician Shortage.

                                          Learn about the hard work required to prepare people to have a career as technicians.

                                          Find out what the industry can to for NACAT.

                                          Insider Enroll 1

                                          Bill  Haas says that is is a transmission and differential kind of guy who owned then sold his business and worked with GM as a contract trainer on drive train, go figure!  He admits he was a really good tech but wasn’t prepared to run a business. He took classes from ASA and Ami to help him along the way. He has a great story on how he forced himself to make the transition from working in the business to on the business (you’ll like it)!

                                          He has always been concerned with where the talent was going to come from to fill all the industry jobs. He helped create an apprentice programs and was an adjunct at a local community college.

                                          He worked at ASA then started his own automotive consulting company (Haas Performance Consulting). He’s spoken and trained at Vision and for World Pac. In reality he is an accountability partner.

                                          NACAT has a yearly conference that brings instructors and their families to a sponsoring college once a year. The biggest benefit of the annual conference is to allow the instructors to get their continuing education to be compliant with NATEF (National Automotive Technicians Education Foundation).  [Note in episode 43 you can hear NATEF President Trish Serratore]

                                          Bill is passionate that programs in automotive instruction are never dropped from schools. We as an industry need to get out and join advisory boards, speak to PTA groups and talk to school administrators. New equipment and enrollment are critical needs today.

                                          Bill believes that people in the industry need to pay for instructors to join NACAT it only costs $50 per year and compared to the number if schools and instructors the organization is in need of new members. This will impact the industry for years to come.

                                          Learn about Bill Haas and NACAT in the episode and plan to support this program in any way you can.

                                          NACAT web site here.

                                          Follow Remarkable Results Radio on Twitter @RResultsBiz
                                          Connect on Face Book here

                                          This episode is brought to you by Federal-Mogul MotorpartsEpisode Logo Sponsored By v1 and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=3847Fri, 08 Apr 2016 02:00:45 -040032:15falsefullAre you having a problem finding trained technicians – – here's an answer that will help you.<br /> <br /> There is a guy by the name of Bill Haas – – who has done just about everything in the repair industry. He started at the age of 12. He dragged home a junk motor that he bought from a garage. For the next few years he played with that poor engine – – until he knew how to fix every component. Later, Bill became a shop owner, sold it then taught technicians how to fix cars , became a business consultant and trainer including the man at NACAT. (The North American Council of Automotive Teachers)<br /> <br /> You need to hear the story of what Bill has done and is in the process of doing to help you get better technicians.                                          RR 105: Big Event Technician TrainingRR 105: Big Event Technician Training“You never grow old until you stop learning”. Henry Ford

                                          I took a ‘Road Trip’ and drove about 350 miles (one way) to attend the 13th Annual Big Event, an all-day technician training seminar hosted by TST, that brings its members nationally known instructors and state of the art training. I was sure impressed with the turn out and the quality of the instruction. There were technicians from 14 different states and two countries.

                                          TST (Technicians Service Training) is a 501(c) (3) educational not-for-profit group of dedicated technicians, shop owners and instructors committed to the continuing education of our fellow technicians. TST brings their members nationally known instructors and state of the art training.

                                          TST is an international organization with members in four continents, chapters in four different states, and holds webcast and leader-lead on-sight training for thousands of technicians every year. Web site information is at the end of the show notes.

                                          Besides being impressed with the lineup of instructors and training provided, in Fishkill, New York, (in the Hudson valley) my mission was to learn about this event and interview a few of the attendees. The show includes interviews with four technicians and then a recap with TST president G Jerry Truglia. (You’ve heard G previously on Episode 70 & 90). Jerry’s hospitality was top notch and he was an unbelievable host not only to me, but to every technician who attended.

                                          Why Listen?

                                          Get a feel for this event especially right from the career automotive technicians that were there to learn.

                                          Listen to technicians tell their reason for attending.

                                          Get a feel of the action and excitement of this live event and the value and importance technicians put on training.

                                          My guests on this episode include:

                                          • Bill Fichthorn, Auto Clinic, Mahopac, NY
                                          • John Isztok, New Wave Automotive, Ringwood, NJ
                                          • Paul Spiliotis, Mobil Diagnostic & Repair Solutions, Salem, MA
                                          • David Wagner, Savage Automotive, Philadelphia, PA
                                          • G Jerry Truglia, President, TST and Keynote Speaker (A wrap-up)

                                          And the trainers who did an outstanding job:

                                          • Dave Hobbs, Service Training & Course Development, Delphi
                                            Course: Telematics and Advanced Body Electronics Diagnostics
                                            Dave demonstrated why basic electric knowledge is so important and why continual training is necessary to fix today’s problem cars.
                                          • Ed Hazzard, Southeast Mobile Tech
                                            Course: RealWorld Tip’s from a Mobile Tech
                                            Ed had a strong message on great diagnostic disciplines and was adamant on never guessing without testing, never use wild ass guesses or the shotgun approach and never skip important test procedures.
                                          • Bernie Thompson,  Automotive Test Solutions
                                            Course: Advanced Leak Detection
                                            Bernie is an asset to the industry as he seeks to find the best solutions to the toughest problems.
                                          • John Anello, Auto Tech On Wheels
                                            Special Case Study on a repair to a Radar System on a Jeep

                                           

                                          TST Site Link here

                                          This episode is brought to you by Federal-Mogul Motorparts Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          “You never grow old until you stop learning”. Henry Ford

                                          I took a ‘Road Trip’ and drove about 350 miles (one way) to attend the 13th Annual Big Event, an all-day technician training seminar hosted by TST, that brings its members nationally known instructors and state of the art training. I was sure impressed with the turn out and the quality of the instruction. There were technicians from 14 different states and two countries.

                                          TST (Technicians Service Training) is a 501(c) (3) educational not-for-profit group of dedicated technicians, shop owners and instructors committed to the continuing education of our fellow technicians. TST brings their members nationally known instructors and state of the art training.

                                          TST is an international organization with members in four continents, chapters in four different states, and holds webcast and leader-lead on-sight training for thousands of technicians every year. Web site information is at the end of the show notes.

                                          Besides being impressed with the lineup of instructors and training provided, in Fishkill, New York, (in the Hudson valley) my mission was to learn about this event and interview a few of the attendees. The show includes interviews with four technicians and then a recap with TST president G Jerry Truglia. (You’ve heard G previously on Episode 70 & 90). Jerry’s hospitality was top notch and he was an unbelievable host not only to me, but to every technician who attended.

                                          Why Listen?

                                          Get a feel for this event especially right from the career automotive technicians that were there to learn.

                                          Listen to technicians tell their reason for attending.

                                          Get a feel of the action and excitement of this live event and the value and importance technicians put on training.

                                          My guests on this episode include:

                                          • Bill Fichthorn, Auto Clinic, Mahopac, NY
                                          • John Isztok, New Wave Automotive, Ringwood, NJ
                                          • Paul Spiliotis, Mobil Diagnostic & Repair Solutions, Salem, MA
                                          • David Wagner, Savage Automotive, Philadelphia, PA
                                          • G Jerry Truglia, President, TST and Keynote Speaker (A wrap-up)

                                          And the trainers who did an outstanding job:

                                          • Dave Hobbs, Service Training & Course Development, Delphi
                                            Course: Telematics and Advanced Body Electronics Diagnostics
                                            Dave demonstrated why basic electric knowledge is so important and why continual training is necessary to fix today’s problem cars.
                                          • Ed Hazzard, Southeast Mobile Tech
                                            Course: RealWorld Tip’s from a Mobile Tech
                                            Ed had a strong message on great diagnostic disciplines and was adamant on never guessing without testing, never use wild ass guesses or the shotgun approach and never skip important test procedures.
                                          • Bernie Thompson,  Automotive Test Solutions
                                            Course: Advanced Leak Detection
                                            Bernie is an asset to the industry as he seeks to find the best solutions to the toughest problems.
                                          • John Anello, Auto Tech On Wheels
                                            Special Case Study on a repair to a Radar System on a Jeep

                                           

                                          TST Site Link here

                                          This episode is brought to you by Federal-Mogul Motorparts Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3830Tue, 05 Apr 2016 02:00:09 -040028:15falsefull“You never grow old until you stop learning”. Henry Ford<br /> <br /> As it relates to training and new technology: Are you keeping up? Are you participating in the many regional training programs that are becoming the norm today? Have you attended one? How many hours per year are you investing in to keep current or stay relevant?<br /> <br /> You need to listen to technicians talk about keeping up with technology and diagnostics. Inside this episode are four technician interviews I met on a road trip in March 2016 while attending a day long seminar hosted by TST. If you need any confirmation on what the techs are saying about the need for quality training ... get listening. If you are 'always learning' then listen to your peers affirm why your commitment to training is your job security.                                          RR 104: Todd Westerlund from KukuiRR 104: Todd Westerlund from KukuiTodd Westerlund has been in the automotive industry for 28 years. Todd spent 15 years as an ASE Certified Smog Technician at a shop in San Ramon, California and also spent two years at a dealership which helped him enhance his industry knowledge.

                                          In Todd’s last 11 years, he has worked directly with independent automotive shops to enhance their marketing efforts. In 2013, Todd joined Kukui, a marketing software company with a mission to improve technology for the betterment of people and businesses worldwide.

                                          Kukui provides businesses a custom marketing platform that integrates with each organization’s Point of Sale (POS) system. This empowers each of Kukui’s clients with quantitative data showing their return on investment, the number of new clients based on their POS system, statistics revealing their customer retention rate, and areas to improve their business through the tracking of phone calls, appointment forms, and feedback from customer reviews.

                                          Insider Enroll 1

                                          As the CEO of Kukui, Todd is consistently studying, attending business classes and consulting with shops all over the United States. Some of his duties include: keeping industry leaders informed about product enhancements, set Kukui’s growth strategy including event planning, and planning industry sponsorships and partnerships.

                                          Just because Todd Westerlund is a technology CEO you may be thinking, ‘Carm and Todd are going to talk GEEK’. Well NAY, NAY. You are going to hear great discussions on:

                                          How to communicate with Millennials.

                                          Gamification.

                                          Lifestyle marketing.

                                          Keeping up with tech.

                                          How to take advantage of social networks … and much more!

                                          A very interesting episode that will not bore you with techno geek speak. You may just find out who is Todd’s favorite Star Wars Character!

                                          Link to KuKui here.

                                          This episode is brought to you by Episode Logo Sponsored By v1Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Todd Westerlund has been in the automotive industry for 28 years. Todd spent 15 years as an ASE Certified Smog Technician at a shop in San Ramon, California and also spent two years at a dealership which helped him enhance his industry knowledge.

                                          In Todd’s last 11 years, he has worked directly with independent automotive shops to enhance their marketing efforts. In 2013, Todd joined Kukui, a marketing software company with a mission to improve technology for the betterment of people and businesses worldwide.

                                          Kukui provides businesses a custom marketing platform that integrates with each organization’s Point of Sale (POS) system. This empowers each of Kukui’s clients with quantitative data showing their return on investment, the number of new clients based on their POS system, statistics revealing their customer retention rate, and areas to improve their business through the tracking of phone calls, appointment forms, and feedback from customer reviews.

                                          Insider Enroll 1

                                          As the CEO of Kukui, Todd is consistently studying, attending business classes and consulting with shops all over the United States. Some of his duties include: keeping industry leaders informed about product enhancements, set Kukui’s growth strategy including event planning, and planning industry sponsorships and partnerships.

                                          Just because Todd Westerlund is a technology CEO you may be thinking, ‘Carm and Todd are going to talk GEEK’. Well NAY, NAY. You are going to hear great discussions on:

                                          How to communicate with Millennials.

                                          Gamification.

                                          Lifestyle marketing.

                                          Keeping up with tech.

                                          How to take advantage of social networks … and much more!

                                          A very interesting episode that will not bore you with techno geek speak. You may just find out who is Todd’s favorite Star Wars Character!

                                          Link to KuKui here.

                                          This episode is brought to you by Episode Logo Sponsored By v1Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=3811Fri, 01 Apr 2016 02:00:35 -040032:44falsefullDo you want to further your uptake on how to communicate with millennials? Want to catch a discussion on 'gamificaton? (what's that ... you are just a click away)<br /> <br /> Kukui CEO Todd Westerlund and I sat down and had a lively talk that will fill up a yellow pad of ideas. This is not GEEK talk at all, just an enlightening and open discussion where will you will learn at least one new thing.<br /> <br /> Audit the other discussion points on lifestyle marketing and taking advantage of social networks. Get your straight up talk on marketing to millennials here.                                          RR 103: Dave ErbRR 103: Dave ErbNote to all service professionals. Dave recently sold his businesses to an investor group. This episode talks about that event and his tenure in the industry. As so many entrepreneurs that are considering a succession plan, this episode may have special meaning to you.

                                          Dave Erb has been in the auto industry for over 30 years. His experience ranges from working in a parts store to every position on the automotive service side of things. Dave purchased his first failing shop in 1997 called Ultimate Automotive. He was the manager and it was very easy for him to change the name to ”Dave’s Ultimate Automotive”.

                                          In 2000 he bought the land next door and designed and built a 12 bay 7000 sq foot building and had his first $100k month soon after. Somewhere in the mid 2000’s Dave joined ATI (Automotive Training Institute) and really started to tune the shop into an extremely profitable process driven machine.

                                          In 2008 he learned of another failing shop through his affiliation with the NAPA Auto Care Association. He purchased that shop and turned it around very quickly and moved it in 2010 to a better location. Both shops are 12 plus bays. They average 85 cars a week and average repair order of $450.00. Average gross sales were $150k a month.

                                          Dave sold his first store in 2011 and the last in late 2014 to an investor group. The new owners have added 2 more locations to the Dave’s brand and have 6 overall.  Dave continues to work for them as an adviser and helping them with marketing and processes.

                                          Since selling the shop, Dave has invested in and is working with a marketing software platform called Frederick. An extremely dynamic, intelligent marketing platform that automatically triggers the right marketing to the right people at the right time. (see link below)

                                           

                                          Why Listen?

                                          Appreciate his Rip-Off and Duplicate method of implementing new ideas.

                                          Find out the subject of his Leadership 2.0 project group. They won first prize.

                                          Learn about Dave’s passion for marketing.

                                           

                                          Dave has been proud of many accomplishments over his tenure:

                                          • 2 time winner of the ASE / NAPA Tech of the year.
                                          • Alumni and continued member of the 20 group master mind and an ATI Top 50 shop,
                                          • Served 2 year term on the NAPA Auto Care advisory board.
                                          • Previously served on the CCPN ( Car Care Professinal Networks) Advisory board to the Auto Care Association.
                                          • Graduated Northwood Universities Leadership 2.0
                                          • Teach the Auto Repair Shop section for the University of the Aftermarket. Northwood University.

                                           

                                          Dave says, “There is no competition except for yourself”.  More cars drive by a shop in a day than you can work on in a year so worry about you and your customers and not what the guy down the street is doing. Cultivate your portion and give great service and charge what you need to make the right money. Make the industry better and we all win.

                                          Marketing has always been Dave’s strongest passion. Marketing does not make anyone walk through the door. Marketing only creates an opportunity and most times that opportunity is the phone ringing. So pay as much attention to how your staff treats that phone call as you would if there were thousands of dollars laying on the floor in front of you because that is the potential of each call.

                                          Dave’s Ultimate Automotive link

                                          Hire Frederick link

                                          Email Dave Erb here

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Note to all service professionals. Dave recently sold his businesses to an investor group. This episode talks about that event and his tenure in the industry. As so many entrepreneurs that are considering a succession plan, this episode may have special meaning to you.

                                          Dave Erb has been in the auto industry for over 30 years. His experience ranges from working in a parts store to every position on the automotive service side of things. Dave purchased his first failing shop in 1997 called Ultimate Automotive. He was the manager and it was very easy for him to change the name to ”Dave’s Ultimate Automotive”.

                                          In 2000 he bought the land next door and designed and built a 12 bay 7000 sq foot building and had his first $100k month soon after. Somewhere in the mid 2000’s Dave joined ATI (Automotive Training Institute) and really started to tune the shop into an extremely profitable process driven machine.

                                          In 2008 he learned of another failing shop through his affiliation with the NAPA Auto Care Association. He purchased that shop and turned it around very quickly and moved it in 2010 to a better location. Both shops are 12 plus bays. They average 85 cars a week and average repair order of $450.00. Average gross sales were $150k a month.

                                          Dave sold his first store in 2011 and the last in late 2014 to an investor group. The new owners have added 2 more locations to the Dave’s brand and have 6 overall.  Dave continues to work for them as an adviser and helping them with marketing and processes.

                                          Since selling the shop, Dave has invested in and is working with a marketing software platform called Frederick. An extremely dynamic, intelligent marketing platform that automatically triggers the right marketing to the right people at the right time. (see link below)

                                           

                                          Why Listen?

                                          Appreciate his Rip-Off and Duplicate method of implementing new ideas.

                                          Find out the subject of his Leadership 2.0 project group. They won first prize.

                                          Learn about Dave’s passion for marketing.

                                           

                                          Dave has been proud of many accomplishments over his tenure:

                                          • 2 time winner of the ASE / NAPA Tech of the year.
                                          • Alumni and continued member of the 20 group master mind and an ATI Top 50 shop,
                                          • Served 2 year term on the NAPA Auto Care advisory board.
                                          • Previously served on the CCPN ( Car Care Professinal Networks) Advisory board to the Auto Care Association.
                                          • Graduated Northwood Universities Leadership 2.0
                                          • Teach the Auto Repair Shop section for the University of the Aftermarket. Northwood University.

                                           

                                          Dave says, “There is no competition except for yourself”.  More cars drive by a shop in a day than you can work on in a year so worry about you and your customers and not what the guy down the street is doing. Cultivate your portion and give great service and charge what you need to make the right money. Make the industry better and we all win.

                                          Marketing has always been Dave’s strongest passion. Marketing does not make anyone walk through the door. Marketing only creates an opportunity and most times that opportunity is the phone ringing. So pay as much attention to how your staff treats that phone call as you would if there were thousands of dollars laying on the floor in front of you because that is the potential of each call.

                                          Dave’s Ultimate Automotive link

                                          Hire Frederick link

                                          Email Dave Erb here

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3783Tue, 29 Mar 2016 02:00:36 -040031:15falsefullHave you ever thought about selling your business? Do you have a buyer? Want to hear the story from a thirty-year industry veteran who recently sold his businesses to an investor?<br /> <br /> Dave Erb has a great story from buying his first shop to hitting his first $100K month. Ever thought about attending Leadership 2.0? Yes, but never pulled the switch. Dave will convince you why it was such a great move for him.<br /> <br /> He shares some great wisdom he learned in the school of hard knocks. Invest in yourself ... listen now!                                          RR 102: Donna Wagner form NorthwoodRR 102: Donna Wagner form NorthwoodDonna Wagner is currently Chair of the Aftermarket Management Program and Professor at Northwood University. She teaches courses specific to the automotive and heavy duty parts and accessories market. Courses include product marketing, global issues, sales, supply chain and business planning.

                                          This bachelor degree program in Aftermarket Management is the only one of its kind in the US. Students learn the all about the aftermarket at Northwood, that is known for specialty programs like the Aftermarket Degree and the Automotive Dealership Programs.

                                          In her 25 years of experience in the automotive aftermarket, Donna Wagner worked on the sales and marketing side of the business in various roles, including:

                                          • Tenneco as Marketing Services Manager
                                          • Wells Manufacturing as Category Manager and Marketing Manager
                                          • The Marx Group as account strategist/supervisor
                                          • Gelia Marketing Communications agency
                                          • The Car Care Council in various roles of increasing responsibility concluding with her tenure as president of the Council when it became part of the Auto Care Association.

                                          Why Listen?

                                          Did you know that you can take this degree program on-line?
                                          Learn how you can help Donna Wagner fill positions in the industry and help place graduates.
                                          Why this program is a real jewel of our industry.
                                          Learn how ‘real world’ the special senior class projects are.

                                          Donna has a passion for marketing and has high standards of excellence in her work, knowledge and integrity.

                                          Wagner earned her AAP (Automotive Aftermarket Professional) designation in 2000, holds an MBA from Bowling Green State University and a BS in Computer Science from University of Mount Union. She is a member of the Education Committee of the Auto Care Association, the Higher Education Council of the Category Management Association and the Car Care Council Women’s Board.

                                          In her spare time Donna volunteers for The Midland Center for the Arts, speaks to industry groups and enjoys traveling and working out.

                                          Link to Aftermarket Management Degree Program at Northwood University here

                                          This episode is brought to you by Federal-Mogul Motorparts

                                          Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Donna Wagner is currently Chair of the Aftermarket Management Program and Professor at Northwood University. She teaches courses specific to the automotive and heavy duty parts and accessories market. Courses include product marketing, global issues, sales, supply chain and business planning.

                                          This bachelor degree program in Aftermarket Management is the only one of its kind in the US. Students learn the all about the aftermarket at Northwood, that is known for specialty programs like the Aftermarket Degree and the Automotive Dealership Programs.

                                          In her 25 years of experience in the automotive aftermarket, Donna Wagner worked on the sales and marketing side of the business in various roles, including:

                                          • Tenneco as Marketing Services Manager
                                          • Wells Manufacturing as Category Manager and Marketing Manager
                                          • The Marx Group as account strategist/supervisor
                                          • Gelia Marketing Communications agency
                                          • The Car Care Council in various roles of increasing responsibility concluding with her tenure as president of the Council when it became part of the Auto Care Association.

                                          Why Listen?

                                          Did you know that you can take this degree program on-line?
                                          Learn how you can help Donna Wagner fill positions in the industry and help place graduates.
                                          Why this program is a real jewel of our industry.
                                          Learn how ‘real world’ the special senior class projects are.

                                          Donna has a passion for marketing and has high standards of excellence in her work, knowledge and integrity.

                                          Wagner earned her AAP (Automotive Aftermarket Professional) designation in 2000, holds an MBA from Bowling Green State University and a BS in Computer Science from University of Mount Union. She is a member of the Education Committee of the Auto Care Association, the Higher Education Council of the Category Management Association and the Car Care Council Women’s Board.

                                          In her spare time Donna volunteers for The Midland Center for the Arts, speaks to industry groups and enjoys traveling and working out.

                                          Link to Aftermarket Management Degree Program at Northwood University here

                                          This episode is brought to you by Federal-Mogul Motorparts

                                          Episode Logo Sponsored By v1and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3773Fri, 25 Mar 2016 02:00:39 -040030:45falsefullDonna Wagner is currently Chair of the Aftermarket Management Program and Professor at Northwood University. She teaches courses specific to the automotive and heavy duty parts and accessories market. Courses include product marketing, global issues, sales, supply chain and business planning. This bachelor degree program in Aftermarket Management is the only one of its kind in…                                          RR 101: Ron Inchausti from Coast Motor WerkRR 101: Ron Inchausti from Coast Motor WerkRon Inchausti always had entrepreneurial ideas since childhood, but lacked goal setting to implement these ideas. He started his automotive career like most, working for someone else. He never considered, or saw the need, to start his own company. This young, eager mechanic had a special passion fueled by providing quality service with a thoughtful approach to the customers’ needs. Ron recognized that the customer was inconvenienced by a car problem, but he knew he could do more than just fix the car.

                                          He worked his way through several independent shops realizing that in order to fulfill his needs, he would need to work for a dealership. Isn’t this the pinnacle of quality service and customer satisfaction? It took less than 2 years for Ron to realize that the dealership did not share his visions of what the automotive service industry should represent.

                                          In 2005 Ron was approached with the opportunity to take over a failing business. The reasons for failure were clear to Ron, and he knew he could build the service experience customers did not know existed. Ron didn’t see the need for a formal business plan or investors. He started Coast Motor Werk with excess passion for a simple goal. This goal would later ignite him as a serial entrepreneur.Ron Inchausti 3

                                          He set his sights on providing the highest level of service to a very niche market. He opened his first shop in 2005 along the coast of Southern California. The odds were against him as he immediately narrowed his geographical footprint, as half of his customers could not reside in the Pacific Ocean. To narrow his customer base even more, he chose to work solely on BMW and MINI’s.

                                          Taking it a step further, Ron created what he refers to as his “cardboard cutout”.  This “cardboard cutout” philosophy of his revolved around his belief that he did not want to get in to the business of fixing cars, but rather into the business of fixing customers. By narrowing his customer base, he could focus his excellent service on excellent customers. Ron shares, “Anyone can fix cars. That’s why I focus my business on fixing customers’ problems. Auto repair can be inconvenient, but the repair process shouldn’t be.”

                                          Why Listen?

                                          Ron will share how setting goals has made the difference for him.

                                          How demographics helps him determine if he has zeroed in on a great location

                                          Learn about his company ‘advocates’ and how this applies to his retention strategy.

                                          Appreciate how his ‘mentor’ has really helped his personal and business growth.

                                          Learn about what his dream car is and if he owns it.

                                          It is clear that Ron’s success is due to realizing who your ideal customer is and what their needs are. By modeling his business around this philosophy Coast Motor Werk has met, and exceeded, its original goal. To maintain growth, Ron is constantly setting new goals as each milestone is reached. He feels without a well-defined goal to reach, he has nothing to work towards. After his first shop had proven the potential of his business model, a new goal would be set. As he has nearly accomplished this second goal of expanding his brand to 5 locations (currently sitting at 4), Ron is already working on what his next goal will be.

                                          Ron’s passion for business development has led him to continually develop new ventures. He has recently launched Spana Life, a lifestyle company and importer of fine Spanish foods. This idea developed from his passion for Spanish food and lifestyle acquired during his travels. This has since led to Expedition Wines, a private label series of Spanish wines, also a passion of his.

                                          Ron is at a very exciting time in his life where setting goals and following his passion has been universal to all of his ventures. Success is a result of setting goals related to something you are passionate about. “I find that when I get really excited about something, the only thing that satisfies me is sharing it with others. If I can model a business around this passion, even better.” explains Ron Inchausti, owner of Coast Motor Werk, Spana Life, and Expedition Wines.

                                          Shop DNA

                                          Locations 4
                                          Specialty BMW & Mini Cooper
                                          Years in industry 25
                                          Years in business 1
                                          Number of techs 11
                                          Number of lifts 25
                                          Number of bays 27
                                          Open 5 Days
                                          Estimated Yearly Income $5M
                                          Business coach Cecil Bullard

                                          Coast Motor Werk Website here.

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus.

                                          Episode Logo Sponsored By v1With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Ron Inchausti always had entrepreneurial ideas since childhood, but lacked goal setting to implement these ideas. He started his automotive career like most, working for someone else. He never considered, or saw the need, to start his own company. This young, eager mechanic had a special passion fueled by providing quality service with a thoughtful approach to the customers’ needs. Ron recognized that the customer was inconvenienced by a car problem, but he knew he could do more than just fix the car.

                                          He worked his way through several independent shops realizing that in order to fulfill his needs, he would need to work for a dealership. Isn’t this the pinnacle of quality service and customer satisfaction? It took less than 2 years for Ron to realize that the dealership did not share his visions of what the automotive service industry should represent.

                                          In 2005 Ron was approached with the opportunity to take over a failing business. The reasons for failure were clear to Ron, and he knew he could build the service experience customers did not know existed. Ron didn’t see the need for a formal business plan or investors. He started Coast Motor Werk with excess passion for a simple goal. This goal would later ignite him as a serial entrepreneur.Ron Inchausti 3

                                          He set his sights on providing the highest level of service to a very niche market. He opened his first shop in 2005 along the coast of Southern California. The odds were against him as he immediately narrowed his geographical footprint, as half of his customers could not reside in the Pacific Ocean. To narrow his customer base even more, he chose to work solely on BMW and MINI’s.

                                          Taking it a step further, Ron created what he refers to as his “cardboard cutout”.  This “cardboard cutout” philosophy of his revolved around his belief that he did not want to get in to the business of fixing cars, but rather into the business of fixing customers. By narrowing his customer base, he could focus his excellent service on excellent customers. Ron shares, “Anyone can fix cars. That’s why I focus my business on fixing customers’ problems. Auto repair can be inconvenient, but the repair process shouldn’t be.”

                                          Why Listen?

                                          Ron will share how setting goals has made the difference for him.

                                          How demographics helps him determine if he has zeroed in on a great location

                                          Learn about his company ‘advocates’ and how this applies to his retention strategy.

                                          Appreciate how his ‘mentor’ has really helped his personal and business growth.

                                          Learn about what his dream car is and if he owns it.

                                          It is clear that Ron’s success is due to realizing who your ideal customer is and what their needs are. By modeling his business around this philosophy Coast Motor Werk has met, and exceeded, its original goal. To maintain growth, Ron is constantly setting new goals as each milestone is reached. He feels without a well-defined goal to reach, he has nothing to work towards. After his first shop had proven the potential of his business model, a new goal would be set. As he has nearly accomplished this second goal of expanding his brand to 5 locations (currently sitting at 4), Ron is already working on what his next goal will be.

                                          Ron’s passion for business development has led him to continually develop new ventures. He has recently launched Spana Life, a lifestyle company and importer of fine Spanish foods. This idea developed from his passion for Spanish food and lifestyle acquired during his travels. This has since led to Expedition Wines, a private label series of Spanish wines, also a passion of his.

                                          Ron is at a very exciting time in his life where setting goals and following his passion has been universal to all of his ventures. Success is a result of setting goals related to something you are passionate about. “I find that when I get really excited about something, the only thing that satisfies me is sharing it with others. If I can model a business around this passion, even better.” explains Ron Inchausti, owner of Coast Motor Werk, Spana Life, and Expedition Wines.

                                          Shop DNA

                                          Locations 4
                                          Specialty BMW & Mini Cooper
                                          Years in industry 25
                                          Years in business 1
                                          Number of techs 11
                                          Number of lifts 25
                                          Number of bays 27
                                          Open 5 Days
                                          Estimated Yearly Income $5M
                                          Business coach Cecil Bullard

                                          Coast Motor Werk Website here.

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus.

                                          Episode Logo Sponsored By v1With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3754Tue, 22 Mar 2016 02:00:03 -040040:53falsefullRon Inchausti always had entrepreneurial ideas since childhood, but lacked goal setting to implement these ideas. He started his automotive career like most, working for someone else. He never considered, or saw the need, to start his own company. This young, eager mechanic had a special passion fueled by providing quality service with a thoughtful…                                          RR 100: 100th Episode RetrospectiveRR 100: 100th Episode RetrospectiveWe’ll I believe you are in for a treat. A kind of behind the scenes of the last 100 episodes and some engaging talk on a few hot industry topics with my invited guests Jerry Kezhaya, Greg Buckley and Bill Nalu. I also invited all former guests, I call my alumni, to join in using the BLAB platform. I thank all Alumni who joined-in on this special episode and contributed their comments and input on the show and the industry.

                                           

                                          Warning: You do not need to be a show alumnus to enjoy this episode and walk away with your own special take-a-ways. Yes we had a sort of celebration and behind the scenes look into the creation of the podcast however we didn’t hesitate to talk ‘shop’!100th Episode Pic 1

                                          You can watch the video of our ‘celebration’ or listen to the audio … your choice.

                                          I want to thank you my listener for putting the podcast on the map and every guest that has so generously shared their wisdom and expertise along with their passion for this great industry.

                                           Why Listen?
                                          I share my purpose for creating and producing the premier automotive aftermarket podcast that brings industry wisdom, twice a week, to a medium that has an estimated 57 million engagements every month.
                                          Catch the engaging banter between my guests on subjects like labor rates, the connected car, technician licensing, association membership and new blood coming into the industry.20151106_134622-001
                                          Understand the value the podcast is bringing to the industry and share in the fun with my guests.

                                          Joining me are:

                                          • Greg Buckley from Buckley form Buckley’s Auto Care in Willington Delaware. Catch Greg in episodes 19, 54 and 60.
                                          • Jerry Kezhaya from The Auto Shop in Plano, TX. Enjoy Jerry’s perspective in the industry in episode 35 and 69.
                                          • Bill Nalu form Interstate Auto Care in Madison Heights, MI our resident philosopher in episodes 39 and 69.

                                          As of the 100th episode here are a few stats to outline the scope and value of the content that has been produced:

                                          • Service Professional Entrepreneur Interviews: 50
                                          • ON-POINT (aftermarket professional interviews): 38
                                          • Face-To-Face (Video Round Tables): 11
                                          • Specific Categories or genre’s: (Many above type interviews can be in multiple categories below)
                                          • Industry Thought Leaders: 25
                                          • Coaching-Advice-Leadership: 9
                                          • Industry Women Series: 19
                                          • Industry Thought Leaders: 25
                                          • Technology: 10
                                          • Support Services: 5
                                          • Training/Future Technicians: 1520150723_210734
                                          • Coaching/Advice/Leadership: 9
                                          • MSO: Multi-Shop Owners: 7

                                          When I think back to what were the strongest messages that has creamed to the top in the last 100 episodes, and not necessarily in any particular order, are:

                                          • Customer service is it!
                                          • Put your people first.
                                          • Processes are ridiculously critical and win wars.
                                          • Training is a sustainable competitive advantage. Both technician, service writer and business management.
                                          • Culture Rules!
                                          • Have Fun!
                                          • Network to expand your knowledge.
                                          • Run toward technology.20151104_133026-001

                                          This episode is the longest I’ve ever done. If you can listen in one sitting that is great however if you can’t don’t miss a minute. Go back and watch or listen to the entire celebration episode. As all episodes of the Remarkable Results Radio Podcast you will glean a few new ideas or learn just one new thing.

                                          I want to share an email from Bill Nalu, who has become a friend and who was an on camera guest. He sent this email the day after we recorded the episode. I think it goes to show the value of building a resilient industry and the power of working together to make us ‘aftermarket strong’.

                                          Once upon a lifetime ago, life had placed before me an opportunity to join a men’s group at our church and I hesitantly took it. I walked into the room in need of answers, on the way to realizing that some questions are more life-filling in the asking, than the answers that I was looking for. Thousands of hours of mentorship later and millions of happy tears in the rear view mirror, I am reminded by the importance of such fellowship and my soul’s necessity to seek it and to demonstrate it.  Monday night was just such a night for me.  Thank you!
                                          To each of you great men; Thank you for indulging me on these rants. Thank you for your courage to lead this industry to its next stop. Thank you for being such great role models to this 51-year-old who has found his industry second-wind for this umpteenth time.
                                          Love and respect,
                                          Bill

                                          Bill’s email is just an example of how the Remarkable Results Radio Podcast has brought people and thinking together toward a stronger aftermarket. Thank you, my listener, for your support. And now on to the next 100!

                                          Carm Signature 3 TRANSP

                                           

                                           

                                           

                                           

                                           

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake,Episode Logo Sponsored By v1

                                          Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                           

                                          ]]>                                          We’ll I believe you are in for a treat. A kind of behind the scenes of the last 100 episodes and some engaging talk on a few hot industry topics with my invited guests Jerry Kezhaya, Greg Buckley and Bill Nalu. I also invited all former guests, I call my alumni, to join in using the BLAB platform. I thank all Alumni who joined-in on this special episode and contributed their comments and input on the show and the industry.

                                           

                                          Warning: You do not need to be a show alumnus to enjoy this episode and walk away with your own special take-a-ways. Yes we had a sort of celebration and behind the scenes look into the creation of the podcast however we didn’t hesitate to talk ‘shop’!100th Episode Pic 1

                                          You can watch the video of our ‘celebration’ or listen to the audio … your choice.

                                          I want to thank you my listener for putting the podcast on the map and every guest that has so generously shared their wisdom and expertise along with their passion for this great industry.

                                           Why Listen?
                                          I share my purpose for creating and producing the premier automotive aftermarket podcast that brings industry wisdom, twice a week, to a medium that has an estimated 57 million engagements every month.
                                          Catch the engaging banter between my guests on subjects like labor rates, the connected car, technician licensing, association membership and new blood coming into the industry.20151106_134622-001
                                          Understand the value the podcast is bringing to the industry and share in the fun with my guests.

                                          Joining me are:

                                          • Greg Buckley from Buckley form Buckley’s Auto Care in Willington Delaware. Catch Greg in episodes 19, 54 and 60.
                                          • Jerry Kezhaya from The Auto Shop in Plano, TX. Enjoy Jerry’s perspective in the industry in episode 35 and 69.
                                          • Bill Nalu form Interstate Auto Care in Madison Heights, MI our resident philosopher in episodes 39 and 69.

                                          As of the 100th episode here are a few stats to outline the scope and value of the content that has been produced:

                                          • Service Professional Entrepreneur Interviews: 50
                                          • ON-POINT (aftermarket professional interviews): 38
                                          • Face-To-Face (Video Round Tables): 11
                                          • Specific Categories or genre’s: (Many above type interviews can be in multiple categories below)
                                          • Industry Thought Leaders: 25
                                          • Coaching-Advice-Leadership: 9
                                          • Industry Women Series: 19
                                          • Industry Thought Leaders: 25
                                          • Technology: 10
                                          • Support Services: 5
                                          • Training/Future Technicians: 1520150723_210734
                                          • Coaching/Advice/Leadership: 9
                                          • MSO: Multi-Shop Owners: 7

                                          When I think back to what were the strongest messages that has creamed to the top in the last 100 episodes, and not necessarily in any particular order, are:

                                          • Customer service is it!
                                          • Put your people first.
                                          • Processes are ridiculously critical and win wars.
                                          • Training is a sustainable competitive advantage. Both technician, service writer and business management.
                                          • Culture Rules!
                                          • Have Fun!
                                          • Network to expand your knowledge.
                                          • Run toward technology.20151104_133026-001

                                          This episode is the longest I’ve ever done. If you can listen in one sitting that is great however if you can’t don’t miss a minute. Go back and watch or listen to the entire celebration episode. As all episodes of the Remarkable Results Radio Podcast you will glean a few new ideas or learn just one new thing.

                                          I want to share an email from Bill Nalu, who has become a friend and who was an on camera guest. He sent this email the day after we recorded the episode. I think it goes to show the value of building a resilient industry and the power of working together to make us ‘aftermarket strong’.

                                          Once upon a lifetime ago, life had placed before me an opportunity to join a men’s group at our church and I hesitantly took it. I walked into the room in need of answers, on the way to realizing that some questions are more life-filling in the asking, than the answers that I was looking for. Thousands of hours of mentorship later and millions of happy tears in the rear view mirror, I am reminded by the importance of such fellowship and my soul’s necessity to seek it and to demonstrate it.  Monday night was just such a night for me.  Thank you!
                                          To each of you great men; Thank you for indulging me on these rants. Thank you for your courage to lead this industry to its next stop. Thank you for being such great role models to this 51-year-old who has found his industry second-wind for this umpteenth time.
                                          Love and respect,
                                          Bill

                                          Bill’s email is just an example of how the Remarkable Results Radio Podcast has brought people and thinking together toward a stronger aftermarket. Thank you, my listener, for your support. And now on to the next 100!

                                          Carm Signature 3 TRANSP

                                           

                                           

                                           

                                           

                                           

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake,Episode Logo Sponsored By v1

                                          Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3713Fri, 18 Mar 2016 02:00:00 -040001:16:20falsefullWe’ll I believe you are in for a treat. A kind of behind the scenes of the last 100 episodes and some engaging talk on a few hot industry topics with my invited guests Jerry Kezhaya, Greg Buckley and Bill Nalu. I also invited all former guests, I call my alumni, to join in using…                                          RR 099: Randy Lucyk from Kalkaska MidasRR 099: Randy Lucyk from Kalkaska MidasRandy Lucyk from Midas in Kalkaska, MI is a very interesting entrepreneur. Randy is one strong aftermarket thinker and informally among Midas dealers he is known as the data and IT guy. We covered some great ground in this episode and I promise a lot of very good gems of wisdom for the taking.

                                          Randy Lucyk proves that even if you are in a small town of 2600 you can have a very strong and growing business and be a very powerful force in helping your community. He is on pace to do just under $1.4M an abnormally large volume for his market size. He’s been in business for 35 years has 12 lifts and has seven technicians at his Midas shop.  He’s got the dents of business hardships that helped guide his current success. Randy and partner/wife Cathy are strong philanthropists in their community. Randy gives you a mix of excellent ideas on how you can grow your business and community involvement for special causes.

                                          Why Listen?

                                          We covered the value of having scoreboards (daily trackers) ingrained in your culture and having your team to be part of setting goals.

                                          Discover what Randy’s #1 financial goal is.

                                          Appreciate the value he has received from the University of the Aftermarket Leadership 2.0 course.

                                          Understand his passion for market demographics and the ‘That won’t work in my market’ mind set.

                                          Regarding Randy & Cathy’s involvement with community; hear his story on working to Drive Out Hunger with fellow Midas owners and how he has embraced Ice Bowl-Disc Golf for Charity (he is challenging all aftermarket players to get involved). They also started a charity because Cathy was asked to help a couple, that had a premature baby, get new tires to improve the safety of their vehicle. For them it was a no-brain’er, because it hit home. They are creating this charity, ‘Tires for Toddlers‘, and you will hear more in the near future. You will be able to get involved in this. See links below.

                                          Listen to Randy talk about demographics and how he beat the odds doing business in his small community where the average income is $40K. He says you can find success where you never expect it to be.

                                          Kalkasa Midas Web Site

                                          Ice Bowl HQ

                                          Tires For Toddlers

                                          Drive Out Hunger

                                           

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          Randy Lucyk from Midas in Kalkaska, MI is a very interesting entrepreneur. Randy is one strong aftermarket thinker and informally among Midas dealers he is known as the data and IT guy. We covered some great ground in this episode and I promise a lot of very good gems of wisdom for the taking.

                                          Randy Lucyk proves that even if you are in a small town of 2600 you can have a very strong and growing business and be a very powerful force in helping your community. He is on pace to do just under $1.4M an abnormally large volume for his market size. He’s been in business for 35 years has 12 lifts and has seven technicians at his Midas shop.  He’s got the dents of business hardships that helped guide his current success. Randy and partner/wife Cathy are strong philanthropists in their community. Randy gives you a mix of excellent ideas on how you can grow your business and community involvement for special causes.

                                          Why Listen?

                                          We covered the value of having scoreboards (daily trackers) ingrained in your culture and having your team to be part of setting goals.

                                          Discover what Randy’s #1 financial goal is.

                                          Appreciate the value he has received from the University of the Aftermarket Leadership 2.0 course.

                                          Understand his passion for market demographics and the ‘That won’t work in my market’ mind set.

                                          Regarding Randy & Cathy’s involvement with community; hear his story on working to Drive Out Hunger with fellow Midas owners and how he has embraced Ice Bowl-Disc Golf for Charity (he is challenging all aftermarket players to get involved). They also started a charity because Cathy was asked to help a couple, that had a premature baby, get new tires to improve the safety of their vehicle. For them it was a no-brain’er, because it hit home. They are creating this charity, ‘Tires for Toddlers‘, and you will hear more in the near future. You will be able to get involved in this. See links below.

                                          Listen to Randy talk about demographics and how he beat the odds doing business in his small community where the average income is $40K. He says you can find success where you never expect it to be.

                                          Kalkasa Midas Web Site

                                          Ice Bowl HQ

                                          Tires For Toddlers

                                          Drive Out Hunger

                                           

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3690Tue, 15 Mar 2016 02:00:02 -040031:48falsefullRandy Lucyk from Midas in Kalkaska, MI is a very interesting entrepreneur. Randy is one strong aftermarket thinker and informally among Midas dealers he is known as the data and IT guy. We covered some great ground in this episode and I promise a lot of very good gems of wisdom for the taking. Randy…                                          RR 098: Ryan Kooiman, Dir. of Training, Standard Motor ProductsRR 098: Ryan Kooiman, Dir. of Training, Standard Motor ProductsTraining PERIOD is the lifeblood of all companies large and small and for every person working today. We know how technology is moving at a rapid pace and our industry is no exception. In fact it seems like it is moving faster than we can actually keep pace.

                                          Getting a perspective on training from a respected aftermarket manufacture’s Director of Training makes for a powerful episode. Meet Ryan Kooiman, Director of Training from Standard Motor Products.

                                          Why Listen?

                                          Learn how many hours Ryan says techs need to have each year.

                                          Learn Ryan’s perspective on how long it takes to build yourself into a quality ‘A’ tech.

                                          Learn what is new with training and how training classes get vetted.

                                          Understand another great benefit techs receive from leader led classes.

                                          Ryan Kooiman joined Standard Motor Products full time as a Technician Training Developer in 2010. Previously he was the lead tech/driveability specialist at a 20 bay independent shop in Michigan. He is the founder of West Michigan Auto Repair Society, chairman of the MI chapter of SAE, has attended numerous ASE test writing workshops. He has appeared on TV shows such as the CBS Early Show, and co-hosted Car and Driver Radio along with Road and Track Radio. Ryan brings his years of hands on experience in the shop to the audience in a manner they can relate to and put to use immediately.

                                          In early 2013, Ryan was promoted to manager of the Professional Training Seminars training group, overseeing the scheduling and the work of the SMP training staff.  In December 2013, Ryan was promoted to Director of Training.  In this role, Ryan oversees the operations of the SMP Corporate Training Center in Irving, TX; oversees the operations and development of the Pro Training group, as well as works closely with the Marketing and Product teams at SMP to ensure that their products and promotions are what they need to be for the automotive technician.

                                          When he’s not talking about automotive topics, Ryan spends time with his wife and 3 children, builds custom off-road vehicles, and plays with his dragster in West Michigan.

                                          Get a real feel for the commitment Standard Motor Products has with their training team from Ryan Kooiman, Direct of Training,

                                          Ryan’s email Here.

                                          Standard Motor Products Web Site Here

                                          Standard PTS Training Here

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake,Episode Logo Sponsored By v1 Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          Ryan Kooiman Road Sign E098

                                          ]]>                                          Training PERIOD is the lifeblood of all companies large and small and for every person working today. We know how technology is moving at a rapid pace and our industry is no exception. In fact it seems like it is moving faster than we can actually keep pace.

                                          Getting a perspective on training from a respected aftermarket manufacture’s Director of Training makes for a powerful episode. Meet Ryan Kooiman, Director of Training from Standard Motor Products.

                                          Why Listen?

                                          Learn how many hours Ryan says techs need to have each year.

                                          Learn Ryan’s perspective on how long it takes to build yourself into a quality ‘A’ tech.

                                          Learn what is new with training and how training classes get vetted.

                                          Understand another great benefit techs receive from leader led classes.

                                          Ryan Kooiman joined Standard Motor Products full time as a Technician Training Developer in 2010. Previously he was the lead tech/driveability specialist at a 20 bay independent shop in Michigan. He is the founder of West Michigan Auto Repair Society, chairman of the MI chapter of SAE, has attended numerous ASE test writing workshops. He has appeared on TV shows such as the CBS Early Show, and co-hosted Car and Driver Radio along with Road and Track Radio. Ryan brings his years of hands on experience in the shop to the audience in a manner they can relate to and put to use immediately.

                                          In early 2013, Ryan was promoted to manager of the Professional Training Seminars training group, overseeing the scheduling and the work of the SMP training staff.  In December 2013, Ryan was promoted to Director of Training.  In this role, Ryan oversees the operations of the SMP Corporate Training Center in Irving, TX; oversees the operations and development of the Pro Training group, as well as works closely with the Marketing and Product teams at SMP to ensure that their products and promotions are what they need to be for the automotive technician.

                                          When he’s not talking about automotive topics, Ryan spends time with his wife and 3 children, builds custom off-road vehicles, and plays with his dragster in West Michigan.

                                          Get a real feel for the commitment Standard Motor Products has with their training team from Ryan Kooiman, Direct of Training,

                                          Ryan’s email Here.

                                          Standard Motor Products Web Site Here

                                          Standard PTS Training Here

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake,Episode Logo Sponsored By v1 Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          Ryan Kooiman Road Sign E098

                                          ]]>                                          https://remarkableresults.biz/?p=3671Fri, 11 Mar 2016 03:00:43 -040027:11falsefullTraining PERIOD is the lifeblood of all companies large and small and for every person working today. We know how technology is moving at a rapid pace and our industry is no exception. In fact it seems like it is moving faster than we can actually keep pace. Getting a perspective on training from a…                                          RR 097: Jeff Ruffing from Ruffing Automotive ServicesRR 097: Jeff Ruffing from Ruffing Automotive ServicesCan you relate to this: Jeff Ruffing from Ruffing Automotive in Kaukauna, WI, yes a Packers fan, started washing cars at a Buick dealership in 1985. Later that year he was asked to bring his tools in when a technician was injured.

                                          When he started his own shop he got into business with ‘’training wheels” on as he started like many successful service professionals do; at night in a rented shop. You may relate when Jeff tells the story about buying his first lift on his credit card.

                                          Why Listen?

                                          Appreciate his customer ‘Marty’ who bawled him out and how it changed his business forever. A very powerful lesson that you may have experienced before.

                                          Learn about his training culture and how many hours his techs get each year.

                                          Compare your marketing ideas to Jeff’s.

                                          Realize after word of mouth what is his next best way to get new customers.

                                          Jeff and his wife Karen have 4 children. Jeff’s first job was caddying at the golf course when he was 12 years old.  He became a AA rated Honor Caddy.  He moved up to being a locker room attendant, dishwasher, cook, and valet there.  One of Jeff’s favorite memories from that job is shining one of Bart Starr’s shoes.  The other locker room attendant shined the other one, so they would both always be able to say that they shined Bart’s shoe(s).

                                          Jeff eventually became a Dodge/Chrysler technician.  He was an ASE Master, a Chrysler Master, and an ASE L1 Advanced Driveability technician.

                                          Jeff went to Cardinal Stritch College at night, while a technician. Jeff started his own shop with $700 in 1996. The first shop lacked running water, floor drains, a bathroom, and had a 9 foot ceiling.   Jeff brought the water to work in the morning in a small barrel, and brought the ‘porta potty’ home at the end of the day to empty.

                                          The shop has moved, grown and expanded over the years. Working out of a beautiful shop now, sales topped $700,000 last year for the first time. The shop is now ready to expand from 2 technicians to 3 technicians later this year.

                                          Jeff loves to spend time with family in northern WI.  The success of the auto repair shop has enabled the family to get into the vacation rental business.   They own a vacation rental cottage, Haven by the Falls, in Mercer, WI.   Jeff likes to improve and remodel the cottage. Jeff is an avid Musky fisherman, and the family snow shoes and ice fishes in the winter. After being on the season ticket list for 25 years, Jeff & Karen enjoy being season ticket holders at Lambeau Field and cheering on the Green Bay Packers.

                                          Jeff and his wife are very active in their local Catholic parish, St Katharine Drexel parish of Kaukauna, WI.  Jeff is a past Grand Knight of the Kaukauna Council 1033 of the Knights of Columbus.

                                          JJeff Ruffing Shopeff has been a Hospice Volunteer at St Paul’s Elder Care nursing home in the past, and likes to visit older widowers who are lonely and just talk. Hear Jeff tell some great stories that may inspire you and enjoy the story about his first car (don’t miss that).

                                          Ruffing Automotive Services Website here.

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus.Episode Logo Sponsored By v1 With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          Jeff Ruffing Road Sign E097

                                          ]]>                                          Can you relate to this: Jeff Ruffing from Ruffing Automotive in Kaukauna, WI, yes a Packers fan, started washing cars at a Buick dealership in 1985. Later that year he was asked to bring his tools in when a technician was injured.

                                          When he started his own shop he got into business with ‘’training wheels” on as he started like many successful service professionals do; at night in a rented shop. You may relate when Jeff tells the story about buying his first lift on his credit card.

                                          Why Listen?

                                          Appreciate his customer ‘Marty’ who bawled him out and how it changed his business forever. A very powerful lesson that you may have experienced before.

                                          Learn about his training culture and how many hours his techs get each year.

                                          Compare your marketing ideas to Jeff’s.

                                          Realize after word of mouth what is his next best way to get new customers.

                                          Jeff and his wife Karen have 4 children. Jeff’s first job was caddying at the golf course when he was 12 years old.  He became a AA rated Honor Caddy.  He moved up to being a locker room attendant, dishwasher, cook, and valet there.  One of Jeff’s favorite memories from that job is shining one of Bart Starr’s shoes.  The other locker room attendant shined the other one, so they would both always be able to say that they shined Bart’s shoe(s).

                                          Jeff eventually became a Dodge/Chrysler technician.  He was an ASE Master, a Chrysler Master, and an ASE L1 Advanced Driveability technician.

                                          Jeff went to Cardinal Stritch College at night, while a technician. Jeff started his own shop with $700 in 1996. The first shop lacked running water, floor drains, a bathroom, and had a 9 foot ceiling.   Jeff brought the water to work in the morning in a small barrel, and brought the ‘porta potty’ home at the end of the day to empty.

                                          The shop has moved, grown and expanded over the years. Working out of a beautiful shop now, sales topped $700,000 last year for the first time. The shop is now ready to expand from 2 technicians to 3 technicians later this year.

                                          Jeff loves to spend time with family in northern WI.  The success of the auto repair shop has enabled the family to get into the vacation rental business.   They own a vacation rental cottage, Haven by the Falls, in Mercer, WI.   Jeff likes to improve and remodel the cottage. Jeff is an avid Musky fisherman, and the family snow shoes and ice fishes in the winter. After being on the season ticket list for 25 years, Jeff & Karen enjoy being season ticket holders at Lambeau Field and cheering on the Green Bay Packers.

                                          Jeff and his wife are very active in their local Catholic parish, St Katharine Drexel parish of Kaukauna, WI.  Jeff is a past Grand Knight of the Kaukauna Council 1033 of the Knights of Columbus.

                                          JJeff Ruffing Shopeff has been a Hospice Volunteer at St Paul’s Elder Care nursing home in the past, and likes to visit older widowers who are lonely and just talk. Hear Jeff tell some great stories that may inspire you and enjoy the story about his first car (don’t miss that).

                                          Ruffing Automotive Services Website here.

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus.Episode Logo Sponsored By v1 With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          Jeff Ruffing Road Sign E097

                                          ]]>                                          https://remarkableresults.biz/?p=3622Tue, 08 Mar 2016 03:00:04 -040035:17falsefullCan you relate to this: Jeff Ruffing from Ruffing Automotive in Kaukauna, WI, yes a Packers fan, started washing cars at a Buick dealership in 1985. Later that year he was asked to bring his tools in when a technician was injured. When he started his own shop he got into business with ‘’training wheels” on…                                          RR 096: Jeff Peevy of AMI on Creating A Learning CultureRR 096: Jeff Peevy of AMI on Creating A Learning CultureMeet Jeff Peevy, President of the Automotive Management Institute (AMI), a 34-year industry veteran who has spent the past 20 years involved with education and research.

                                          Jeff discusses and drives home an important strategy on ‘Building A Learning Culture’ in your business. This episode can be distilled down to four words: Let’s Go Learn Something!

                                          Why listen?

                                          Realize why a Culture of Learning is a sustainable competitive advantage.

                                          Appreciate how encouraging your staff to think holistically with ‘Systems Think’ and improve your business.

                                          Find out that learning is not just training, but everything that increases knowledge.

                                          Learn how to encourage millennials to come to and work in your business.

                                          Jeff Peevy is giving you about 30 solid take-a-ways to help you create a strong learning culture. Be sure to get out your pad or digital voice recorder. You may just have a personal epiphany. Here are just a few:

                                          • The best shops have a version of the learning culture.
                                          • Replace the word training with the word learning
                                          • Hire with your core beliefs highlighted.
                                          • Learn about a study on the wording of a help wanted ad to attract top talent

                                          Jeff Peevy Email:  jpeevy@amionline.org

                                          AMI web site HERE.

                                          AMI Face Book Page HERE.

                                          Book mentioned:  The Living Company by Arie de Geur

                                          Jeff is a member of the Board of Trustees for the Collision Industry Foundation and Board of Directors for the National Auto Body Council. He is also an active member of the Society of Organizational Learning.

                                          AMI was founded in 1989 to provide management education for automotive service and collision repair professionals. Its accredited curriculum consists of more than 700 courses taught by more than 150 faculty members. Courses are related to five areas of business management from marketing and sales to operations and service, to personnel and human resource development. ASA and its members played an important role in the initial funding of AMI and have a vested interest in growing AMI in the future, ensuring that it continues to deliver relevant training and courses amid an evolving training and education landscape with new media technologies.

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, Episode Logo Sponsored By v1FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          Road Sign Jeff Peevy 2

                                          ]]>                                          Meet Jeff Peevy, President of the Automotive Management Institute (AMI), a 34-year industry veteran who has spent the past 20 years involved with education and research.

                                          Jeff discusses and drives home an important strategy on ‘Building A Learning Culture’ in your business. This episode can be distilled down to four words: Let’s Go Learn Something!

                                          Why listen?

                                          Realize why a Culture of Learning is a sustainable competitive advantage.

                                          Appreciate how encouraging your staff to think holistically with ‘Systems Think’ and improve your business.

                                          Find out that learning is not just training, but everything that increases knowledge.

                                          Learn how to encourage millennials to come to and work in your business.

                                          Jeff Peevy is giving you about 30 solid take-a-ways to help you create a strong learning culture. Be sure to get out your pad or digital voice recorder. You may just have a personal epiphany. Here are just a few:

                                          • The best shops have a version of the learning culture.
                                          • Replace the word training with the word learning
                                          • Hire with your core beliefs highlighted.
                                          • Learn about a study on the wording of a help wanted ad to attract top talent

                                          Jeff Peevy Email:  jpeevy@amionline.org

                                          AMI web site HERE.

                                          AMI Face Book Page HERE.

                                          Book mentioned:  The Living Company by Arie de Geur

                                          Jeff is a member of the Board of Trustees for the Collision Industry Foundation and Board of Directors for the National Auto Body Council. He is also an active member of the Society of Organizational Learning.

                                          AMI was founded in 1989 to provide management education for automotive service and collision repair professionals. Its accredited curriculum consists of more than 700 courses taught by more than 150 faculty members. Courses are related to five areas of business management from marketing and sales to operations and service, to personnel and human resource development. ASA and its members played an important role in the initial funding of AMI and have a vested interest in growing AMI in the future, ensuring that it continues to deliver relevant training and courses amid an evolving training and education landscape with new media technologies.

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, Episode Logo Sponsored By v1FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          Road Sign Jeff Peevy 2

                                          ]]>                                          https://remarkableresults.biz/?p=3596Fri, 04 Mar 2016 03:00:35 -040038:37falsefullMeet Jeff Peevy, President of the Automotive Management Institute (AMI), a 34-year industry veteran who has spent the past 20 years involved with education and research. Jeff discusses and drives home an important strategy on ‘Building A Learning Culture’ in your business. This episode can be distilled down to four words: Let’s Go Learn Something!…                                          RR 095: Tim Davison from Chumbley’s Auto CareRR 095: Tim Davison from Chumbley’s Auto CareMeet third generation owner, Tim Davison from Chumbley’s Auto Care in Indianola, IA. Chumbley’s got it roots as a service station over 59 years ago.

                                          Tim Davison talks about those roots and how it has led to the very personal business it is today. Tim’s been in the industry for 35 years and 17 of them with Chumbley’s. The shop has four technicians and eight bays/lifts and they still pump fuel today!

                                          Tim is married to wife Laura, and have two kids Chase, and Piper. He is a “Car Guy” and enjoys upgrading, detailing, and driving cars. I love a Sunday cruise in a Mazda MX5, or his old standby – a 1967 Chevy II Nova that was there for his first date, wedding and to bring his son home from the hospital.

                                          Tim’s been recognized as a 2014 Midwest Facility of the Year and and for four years, a AAA Top Shop. Tim has his AAM from AMI and is an ASE Master L1.

                                          Why Listen?

                                          Tim loves marketing, You’ll learn a few things including flipping a car over on its roof!

                                          Learn about the importance of having great people. They take care of customers and they come back.

                                          Learn about his biggest regret that many can relate to.

                                          Appreciate the reasons he buys from his parts supplier and what he wants them to do better.Tim Davision Legacy Pic

                                          Realize how many training hours he requires from his techs each year.

                                          Learn what he feels is his best method to bring on new customer.

                                          Tim thanks a lot of people for his success along the way. But he really cannot say enough about the power of continuing education, and networking with like-minded individuals. Because of this, I am very passionate about ASA and what it has done, and continues for himself, and our industry. He gives back as the Vice President of the Des Moines Chapter of ASA, and I hold the Secretary position on the ASA Midwest Affiliate board in Kansas City. I also head up our local Shop Owner Support Group (SOS) with 10 members in the area. Tim is also past President of the local Napa Business Development Group.

                                          Chumbley’s Auto Care web site here.

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, Episode Logo Sponsored By v1FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          Tim Davison Road Sign E095

                                          ]]>                                          Meet third generation owner, Tim Davison from Chumbley’s Auto Care in Indianola, IA. Chumbley’s got it roots as a service station over 59 years ago.

                                          Tim Davison talks about those roots and how it has led to the very personal business it is today. Tim’s been in the industry for 35 years and 17 of them with Chumbley’s. The shop has four technicians and eight bays/lifts and they still pump fuel today!

                                          Tim is married to wife Laura, and have two kids Chase, and Piper. He is a “Car Guy” and enjoys upgrading, detailing, and driving cars. I love a Sunday cruise in a Mazda MX5, or his old standby – a 1967 Chevy II Nova that was there for his first date, wedding and to bring his son home from the hospital.

                                          Tim’s been recognized as a 2014 Midwest Facility of the Year and and for four years, a AAA Top Shop. Tim has his AAM from AMI and is an ASE Master L1.

                                          Why Listen?

                                          Tim loves marketing, You’ll learn a few things including flipping a car over on its roof!

                                          Learn about the importance of having great people. They take care of customers and they come back.

                                          Learn about his biggest regret that many can relate to.

                                          Appreciate the reasons he buys from his parts supplier and what he wants them to do better.Tim Davision Legacy Pic

                                          Realize how many training hours he requires from his techs each year.

                                          Learn what he feels is his best method to bring on new customer.

                                          Tim thanks a lot of people for his success along the way. But he really cannot say enough about the power of continuing education, and networking with like-minded individuals. Because of this, I am very passionate about ASA and what it has done, and continues for himself, and our industry. He gives back as the Vice President of the Des Moines Chapter of ASA, and I hold the Secretary position on the ASA Midwest Affiliate board in Kansas City. I also head up our local Shop Owner Support Group (SOS) with 10 members in the area. Tim is also past President of the local Napa Business Development Group.

                                          Chumbley’s Auto Care web site here.

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, Episode Logo Sponsored By v1FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          Tim Davison Road Sign E095

                                          ]]>                                          https://remarkableresults.biz/?p=3611Tue, 01 Mar 2016 03:00:32 -040030:09falsefullMeet third generation owner, Tim Davison from Chumbley’s Auto Care in Indianola, IA. Chumbley’s got it roots as a service station over 59 years ago. Tim Davison talks about those roots and how it has led to the very personal business it is today. Tim’s been in the industry for 35 years and 17 of them…                                          RR 094: Mike Davidson from American Skilled Labor AssociationRR 094: Mike Davidson from American Skilled Labor AssociationIt is the mission of ASLA (American Skilled Labor Association) to provide a suitable employee to the American Workforce. Lead by Mike Davidson, service professional entrepreneur and shop owner of Parkway Automotive in Little Rock, AR, Mike says, “We will do this by providing businesses with a clear path for mentors and locating employees who have the aptitude to succeed in a chosen career”.

                                          Knowing that Mike is an auto care service professional you can listen to Mike as a peer with the same challenges as you. He is working hard to give back to the industry while helping to solve an important industry problem. As the technician shortage persists, this solution helps create (grow) your technician bench over time with a strong and disciplined process.

                                          This program will be approved by the US Department of Labor and will support apprentice opportunities in every shop in America allowing you to nurture your own A techs of the future.

                                          Let me recommend a series of things to do to best appreciate and understand ASLA:

                                          1. Listen to this episode. Click play button above.
                                          2. Listen to the Face To Face episode 93 on Mentoring here.
                                          3. Look at the ASLA website here.

                                          • Get your apprentice guide and how to select a mentor guide

                                          1. Support the program and start to grow your own top technicians.

                                          Why Listen?
                                          How a shop can get reimbursed for their apprentice program.
                                          You get a blueprint to build a strong program.
                                          Appreciate the purpose and emotional drive of ASLA.
                                          How the GI bill can be utilized for this program.
                                          Learn about the three G’s in a persons capabilities.
                                          Understand the state of the industry when it comes to the talent pool.
                                          Learn how the US Department of Labor figures into this program.
                                          Learn about the gift to the industry from Bob Cooper, Elite Worldwide, Joe Marconi and others to bring the Apprentice Program to the industry.

                                          ASLA Website here.

                                          Mike Davidson can be reached at miked@parkwayautomotive.net

                                          Also check out these You Tube video’s Mike has personally posted with his own apprentice:

                                          https://youtu.be/uHyAv0ITv04

                                          https://youtu.be/w_6KEQNYCZs

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.

                                          Episode Logo Sponsored By v1 For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          Podcast links to people mentioned or featured in the podcast:

                                          Mike Davidson:

                                          • Entrepreneur Interview Episode 52 here.
                                          • Face To Face Round Table on Charitable Initiatives Episode 73 here.
                                          • Face To Face Round Table on Technician Mentoring/Apprenticing Episode 93 here.
                                          • Mike has been a great contributor to the radio program.

                                          Joe Marconi who helped with the apprentice program in a two part entreprenuer interivew. Episode 11 here and Episode 12 here.

                                          Road Sign Mike Davidson ASLA E094

                                           

                                          ]]>                                          It is the mission of ASLA (American Skilled Labor Association) to provide a suitable employee to the American Workforce. Lead by Mike Davidson, service professional entrepreneur and shop owner of Parkway Automotive in Little Rock, AR, Mike says, “We will do this by providing businesses with a clear path for mentors and locating employees who have the aptitude to succeed in a chosen career”.

                                          Knowing that Mike is an auto care service professional you can listen to Mike as a peer with the same challenges as you. He is working hard to give back to the industry while helping to solve an important industry problem. As the technician shortage persists, this solution helps create (grow) your technician bench over time with a strong and disciplined process.

                                          This program will be approved by the US Department of Labor and will support apprentice opportunities in every shop in America allowing you to nurture your own A techs of the future.

                                          Let me recommend a series of things to do to best appreciate and understand ASLA:

                                          1. Listen to this episode. Click play button above.
                                          2. Listen to the Face To Face episode 93 on Mentoring here.
                                          3. Look at the ASLA website here.

                                          • Get your apprentice guide and how to select a mentor guide

                                          1. Support the program and start to grow your own top technicians.

                                          Why Listen?
                                          How a shop can get reimbursed for their apprentice program.
                                          You get a blueprint to build a strong program.
                                          Appreciate the purpose and emotional drive of ASLA.
                                          How the GI bill can be utilized for this program.
                                          Learn about the three G’s in a persons capabilities.
                                          Understand the state of the industry when it comes to the talent pool.
                                          Learn how the US Department of Labor figures into this program.
                                          Learn about the gift to the industry from Bob Cooper, Elite Worldwide, Joe Marconi and others to bring the Apprentice Program to the industry.

                                          ASLA Website here.

                                          Mike Davidson can be reached at miked@parkwayautomotive.net

                                          Also check out these You Tube video’s Mike has personally posted with his own apprentice:

                                          https://youtu.be/uHyAv0ITv04

                                          https://youtu.be/w_6KEQNYCZs

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.

                                          Episode Logo Sponsored By v1 For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          Podcast links to people mentioned or featured in the podcast:

                                          Mike Davidson:

                                          • Entrepreneur Interview Episode 52 here.
                                          • Face To Face Round Table on Charitable Initiatives Episode 73 here.
                                          • Face To Face Round Table on Technician Mentoring/Apprenticing Episode 93 here.
                                          • Mike has been a great contributor to the radio program.

                                          Joe Marconi who helped with the apprentice program in a two part entreprenuer interivew. Episode 11 here and Episode 12 here.

                                          Road Sign Mike Davidson ASLA E094

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3566Fri, 26 Feb 2016 03:00:00 -040033:50falsefullIt is the mission of ASLA (American Skilled Labor Association) to provide a suitable employee to the American Workforce. Lead by Mike Davidson, service professional entrepreneur and shop owner of Parkway Automotive in Little Rock, AR, Mike says, “We will do this by providing businesses with a clear path for mentors and locating employees who…                                          RR 093: Technician Mentor/ApprenticeRR 093: Technician Mentor/ApprenticePrepare yourself for a very powerful discussion on growing your own technicians. In light of the technician shortage, this episode shows a pathway to build your own bench. Get a ton of great ideas and resources to help you stem the technician shortage.

                                          There are two ways to enjoy this round table discussion. You can watch the video replay below or listen to the audio only podcast when you are traveling, commuting or when you can’t be in front of a screen. The podcast is available on iTunes, Stitcher Radio and of course listen above.

                                          Learn about:
                                          A new new apprentice mentoring guide and why there is a push to formalize one. (see link below)
                                          The very unique program from American Skilled Labor Association (ASLA) from shop owner Mike Davidson with US Labor department reimbursement. (same link below)
                                          Structuring comp programs for apprentice and mentor.
                                          Involving your team on deciding on an apprentice candidate.
                                          Why company culture is critical to anyone who joins your company.
                                          How to write better want ads.

                                          The episode is jammed with enduring ideas to help your business grow and prosper as the technician shortage looms for many shop owners today.

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. Episode Logo Sponsored By v1 For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          Your panel is:

                                          • Mike Davidson from Parkway Automotive in Little Rock, Arkansas and the President of ASLA. Mike is an AMI graduate, an ASE Master Technician. Mike tells all about his great business in episode 52, really worth the listen! Because he talks about his hiring program called ‘hiring for keeps’. Learn how it made a huge impact on his hiring methods and practice. Mike was also part of episode 73.
                                          • Bogi Lateiner from 180º Automotive in Phoenix, AZ. As the pieces of her career came together, she began to see that her passion was not simply to fix cars, but to empower others to fix cars – women especially. Bogi also does business coaching, holds car-care classes for women, speaks on a wide range of subjects and is working on the 5th season as one of the 3-girl crew on the Velocity Channel show … All Girls Garage. (Bogi was featured in Episode 27 and 74)
                                          • Joe Sevart from I70 Auto Service in Kansas City, MO, received a very high honor from NAPA in 2014 as their NAPA/ASE Technician of the. He is the Kansas City ASA Chapter president and was an ASA Top Shop in 2010. By his own words he is a techie-geek. I70 is a 7 bay, 6 lift facility. Listen to Joe in his own episode 50.

                                          www.skilledlaborus.com : At Skilled Labor US or ASLA American Skilled Labor Association you can get an Apprentice Program Guide and a Mentor Requirements guide. Learn all about ASLA and how this program can help support a strong Mentor/Apprentice program in your shop.

                                          “Great mentors teach. They encourage. They share. They enlighten. And they share with you their wisdom and their laughter so that when it seeps into the deepest depths of your soul, you learn”. Jeffery Gitomer

                                          ]]>                                          Prepare yourself for a very powerful discussion on growing your own technicians. In light of the technician shortage, this episode shows a pathway to build your own bench. Get a ton of great ideas and resources to help you stem the technician shortage.

                                          There are two ways to enjoy this round table discussion. You can watch the video replay below or listen to the audio only podcast when you are traveling, commuting or when you can’t be in front of a screen. The podcast is available on iTunes, Stitcher Radio and of course listen above.

                                          Learn about:
                                          A new new apprentice mentoring guide and why there is a push to formalize one. (see link below)
                                          The very unique program from American Skilled Labor Association (ASLA) from shop owner Mike Davidson with US Labor department reimbursement. (same link below)
                                          Structuring comp programs for apprentice and mentor.
                                          Involving your team on deciding on an apprentice candidate.
                                          Why company culture is critical to anyone who joins your company.
                                          How to write better want ads.

                                          The episode is jammed with enduring ideas to help your business grow and prosper as the technician shortage looms for many shop owners today.

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. Episode Logo Sponsored By v1 For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          Your panel is:

                                          • Mike Davidson from Parkway Automotive in Little Rock, Arkansas and the President of ASLA. Mike is an AMI graduate, an ASE Master Technician. Mike tells all about his great business in episode 52, really worth the listen! Because he talks about his hiring program called ‘hiring for keeps’. Learn how it made a huge impact on his hiring methods and practice. Mike was also part of episode 73.
                                          • Bogi Lateiner from 180º Automotive in Phoenix, AZ. As the pieces of her career came together, she began to see that her passion was not simply to fix cars, but to empower others to fix cars – women especially. Bogi also does business coaching, holds car-care classes for women, speaks on a wide range of subjects and is working on the 5th season as one of the 3-girl crew on the Velocity Channel show … All Girls Garage. (Bogi was featured in Episode 27 and 74)
                                          • Joe Sevart from I70 Auto Service in Kansas City, MO, received a very high honor from NAPA in 2014 as their NAPA/ASE Technician of the. He is the Kansas City ASA Chapter president and was an ASA Top Shop in 2010. By his own words he is a techie-geek. I70 is a 7 bay, 6 lift facility. Listen to Joe in his own episode 50.

                                          www.skilledlaborus.com : At Skilled Labor US or ASLA American Skilled Labor Association you can get an Apprentice Program Guide and a Mentor Requirements guide. Learn all about ASLA and how this program can help support a strong Mentor/Apprentice program in your shop.

                                          “Great mentors teach. They encourage. They share. They enlighten. And they share with you their wisdom and their laughter so that when it seeps into the deepest depths of your soul, you learn”. Jeffery Gitomer

                                          ]]>                                          https://remarkableresults.biz/?p=3536Wed, 24 Feb 2016 11:00:00 -040050:00falsefullPrepare yourself for a very powerful discussion on growing your own technicians. In light of the technician shortage, this episode shows a pathway to build your own bench.  Get a ton of great ideas and resources to help you stem the technician shortage. There are two ways to enjoy this round table discussion. You can…                                          RR 092: Ryan Clo from Dubwerx in Cincinnati, OHRR 092: Ryan Clo from Dubwerx in Cincinnati, OHRyan Clo from Dubwerx in Cincinnati, OH is an eighteen-year veteran in the Automotive Service industry. He currently owns two specialized automotive service locations. Ryan grew his enterprise from a single customer into a multi-location profitable business with 12 employees, that includes 6 technicians with a 99% customer satisfaction, and he has automated his business so that his presence is not required.

                                          The specialties are Audi/VW only at one shop and Saab at the other that will do a combined $2M this year. He consults and trains for the Institute for Automotive Business Excellence and is dubbed the systems and process guy!

                                          Why should you listen?

                                          Learn why Ryan compare’s his customer service differentiation to Apples great design genius.

                                          Uncover his inclination for all types of training like technical, management and sales that helps build his strong training culture.

                                          Ryan covers the Known/Unknowns of all possible knowledge as it relates to training.

                                          Benefit from his explanation on how tech has leveled the playing field for so many people.

                                          Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. He volunteers some of his spare time in finance for two community non-profits and is an avid cyclist.

                                          Thanks’ so much for hanging out and using the podcast for your personal growth.

                                          http://www.dubwerx.com/

                                          Episode Logo Sponsored By v1

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          Road Sign Ryan Clo E092

                                          ]]>                                          Ryan Clo from Dubwerx in Cincinnati, OH is an eighteen-year veteran in the Automotive Service industry. He currently owns two specialized automotive service locations. Ryan grew his enterprise from a single customer into a multi-location profitable business with 12 employees, that includes 6 technicians with a 99% customer satisfaction, and he has automated his business so that his presence is not required.

                                          The specialties are Audi/VW only at one shop and Saab at the other that will do a combined $2M this year. He consults and trains for the Institute for Automotive Business Excellence and is dubbed the systems and process guy!

                                          Why should you listen?

                                          Learn why Ryan compare’s his customer service differentiation to Apples great design genius.

                                          Uncover his inclination for all types of training like technical, management and sales that helps build his strong training culture.

                                          Ryan covers the Known/Unknowns of all possible knowledge as it relates to training.

                                          Benefit from his explanation on how tech has leveled the playing field for so many people.

                                          Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. He volunteers some of his spare time in finance for two community non-profits and is an avid cyclist.

                                          Thanks’ so much for hanging out and using the podcast for your personal growth.

                                          http://www.dubwerx.com/

                                          Episode Logo Sponsored By v1

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                           

                                          Road Sign Ryan Clo E092

                                          ]]>                                          https://remarkableresults.biz/?p=3526Tue, 23 Feb 2016 03:00:36 -040029:02falsefullRyan Clo from Dubwerx in Cincinnati, OH is an eighteen-year veteran in the Automotive Service industry. He currently owns two specialized automotive service locations. Ryan grew his enterprise from a single customer into a multi-location profitable business with 12 employees, that includes 6 technicians with a 99% customer satisfaction, and he has automated his business…                                          RR 091: Womens Board Winter 2016 Meeting – CompilationRR 091: Womens Board Winter 2016 Meeting – CompilationYou are about to experience a first for the podcast. I went on the road to Orlando to the Car Care Council’s Women’s Board Winter meeting. Going to a conference is not the earth shattering news. Bringing my recording equipment was.

                                          This episode is a compilation of short interviews done in Orlando in early February 2016. These interviews were done randomly in a make shift mobile studio set up.

                                          Why Listen?

                                          The women interviewed, spoke on their experience at the meeting, their take-a-ways and of the value the agenda brought to them both personally and professionally.

                                          Get a feel of the buzz that enveloped the participants and reactions to the value of networking.

                                          Forgive the background noise as we were LIVE on site. The women’s board was very supportive in my quest to record these moments and thoughts of these twelve industry professionals. I thank the women’s board team and president Amy Mattinat for their support.

                                          • Jill Trotta, Director Automotive Group, Repair Pal
                                          • Shari Pheasant, COO Institute for Automotive Business Excellence
                                          • Ann Coffin, Director of IT, Auto Value/Bumper To Bumper
                                          • Janis Roznowski, Executive Director & Founder, Operation Comfort
                                          • Rena Rennebohm, Automotive Business Coach, ACT
                                          • Suzanne Hawley, Executive Director, Family Service Day
                                          • Nancy Anderson, Key Account Manager, BOSCH
                                          • Dawn Griffiths Gonzalez, Brand Manager, Trico Products Corporation
                                          • Grayce Nance, Head Innovator, Motor City New Concepts
                                          • JC Lindquist, Head of Retail, Automatic
                                          • Anna Matisak, PR Manager, Radius
                                          • Amy Mattinat, President Women’s Board, Owner Auto Craftsman

                                          Visit the Women’s Board web site here.

                                          Listen to all interviews with women industry leaders here.
                                          Listen to Amy Mattinat, shop owner interview here.
                                          Listen to Amy Mattinat Women’s Board interview here.
                                          Listen to Jill Trotta episode here.
                                          Listen to Shari Pheasant, Horse Power Strategies interview here.
                                          Listen to Shari Pheasant, COO interview here.

                                           

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          You are about to experience a first for the podcast. I went on the road to Orlando to the Car Care Council’s Women’s Board Winter meeting. Going to a conference is not the earth shattering news. Bringing my recording equipment was.

                                          This episode is a compilation of short interviews done in Orlando in early February 2016. These interviews were done randomly in a make shift mobile studio set up.

                                          Why Listen?

                                          The women interviewed, spoke on their experience at the meeting, their take-a-ways and of the value the agenda brought to them both personally and professionally.

                                          Get a feel of the buzz that enveloped the participants and reactions to the value of networking.

                                          Forgive the background noise as we were LIVE on site. The women’s board was very supportive in my quest to record these moments and thoughts of these twelve industry professionals. I thank the women’s board team and president Amy Mattinat for their support.

                                          • Jill Trotta, Director Automotive Group, Repair Pal
                                          • Shari Pheasant, COO Institute for Automotive Business Excellence
                                          • Ann Coffin, Director of IT, Auto Value/Bumper To Bumper
                                          • Janis Roznowski, Executive Director & Founder, Operation Comfort
                                          • Rena Rennebohm, Automotive Business Coach, ACT
                                          • Suzanne Hawley, Executive Director, Family Service Day
                                          • Nancy Anderson, Key Account Manager, BOSCH
                                          • Dawn Griffiths Gonzalez, Brand Manager, Trico Products Corporation
                                          • Grayce Nance, Head Innovator, Motor City New Concepts
                                          • JC Lindquist, Head of Retail, Automatic
                                          • Anna Matisak, PR Manager, Radius
                                          • Amy Mattinat, President Women’s Board, Owner Auto Craftsman

                                          Visit the Women’s Board web site here.

                                          Listen to all interviews with women industry leaders here.
                                          Listen to Amy Mattinat, shop owner interview here.
                                          Listen to Amy Mattinat Women’s Board interview here.
                                          Listen to Jill Trotta episode here.
                                          Listen to Shari Pheasant, Horse Power Strategies interview here.
                                          Listen to Shari Pheasant, COO interview here.

                                           

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=3483Fri, 19 Feb 2016 03:00:01 -040038:13falsefullYou are about to experience a first for the podcast. I went on the road to Orlando to the Car Care Council’s Women’s Board Winter meeting. Going to a conference is not the earth shattering news. Bringing my recording equipment was. This episode is a compilation of short interviews done in Orlando in early February…                                          RR 090: Technician Training Round-Table Part 2RR 090: Technician Training Round-Table Part 2In a continuing series on Technician training welcome to part two of a Face To Face Video Podcast.

                                          Professional automotive trainers G Jerry Truglia from ATTS, Pete Meier from Motor Age and Pierre Respaut in a great dialogue about technician training. See their bios below.

                                          There are two ways to enjoy this round table discussion. You can watch the video replay below or listen to the audio only podcast when you are traveling, commuting or when you can’t be in front of a screen. The podcast is available on iTunes, Stitcher Radio and of course listen above.

                                          What’s in it for you?
                                          Listen to what the pro’s are saying about the state of technician training today and what to do about it.
                                          Understand why on-going training is the #1 critical need for techs today.
                                          Learn why the industry needs manufacturer support for affordable training.
                                          Realize the value for having a strong training culture.
                                          Appreciate why basic electrical knowledge is critical if you want to repair today’s vehicles.
                                          Learn how TST was able to divert funds from manufactures to reduce the cost of the 13th annual ‘Big Event’ Training in March 2016.

                                          Go to YouTube and view.

                                          Episode Logo Sponsored By v1

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          When these three amigos get together to talk ‘shop’ it makes for a fun and exciting episode with even a few belly laughs. Don’t forget you can catch the audio only and/or the video replay, whichever you prefer. Now here we go with Technician Training Part 2 and G Jerry Truglia, Pete Meier and Pierre Respaut.

                                          You know G Jerry Truglia. He’s a You Tube Training guru and well known for his automotive training through his company ATTS: Automotive Technician Training Services. G’s training covers a wide range of subject from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group (TST). TST is a 501(c)(3) educational not-for-profit and is devoted to the following since its inception. And there is an important annual event coming up in March 2016 we will talk about. (Episode 70)

                                          Pete Meier. You know Pete as the Director of Training for UBM Advanstar Automotive Group of publications. Specifically, … you’ve read Pete in either Motor Age, ABRN, Aftermarket Business World or Dealer News. His primary goal is to bring working technicians the information they need to succeed. Pete is an ASE certified Master Technician and sponsoring member of iATN. Pete pulls on his 35 PLUS year’s practical experience as a technician and educator. (Episode 36 & 59)

                                          You know Pierre Respaut because he recently provided training for Bosch and his involvement in various capacities, with STS, TST, the Bmmer tech and support groups. He has almost 50yrs in the automotive business having worked at BMW, Ferarri and VW dealerships. I owned “Ultimate Cars”, a BMW repair shop for 30 yrs.

                                           Watch Video Replay Below

                                          ATTS Training

                                          TST Training

                                           

                                          ]]>                                          In a continuing series on Technician training welcome to part two of a Face To Face Video Podcast.

                                          Professional automotive trainers G Jerry Truglia from ATTS, Pete Meier from Motor Age and Pierre Respaut in a great dialogue about technician training. See their bios below.

                                          There are two ways to enjoy this round table discussion. You can watch the video replay below or listen to the audio only podcast when you are traveling, commuting or when you can’t be in front of a screen. The podcast is available on iTunes, Stitcher Radio and of course listen above.

                                          What’s in it for you?
                                          Listen to what the pro’s are saying about the state of technician training today and what to do about it.
                                          Understand why on-going training is the #1 critical need for techs today.
                                          Learn why the industry needs manufacturer support for affordable training.
                                          Realize the value for having a strong training culture.
                                          Appreciate why basic electrical knowledge is critical if you want to repair today’s vehicles.
                                          Learn how TST was able to divert funds from manufactures to reduce the cost of the 13th annual ‘Big Event’ Training in March 2016.

                                          Go to YouTube and view.

                                          Episode Logo Sponsored By v1

                                          This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

                                          When these three amigos get together to talk ‘shop’ it makes for a fun and exciting episode with even a few belly laughs. Don’t forget you can catch the audio only and/or the video replay, whichever you prefer. Now here we go with Technician Training Part 2 and G Jerry Truglia, Pete Meier and Pierre Respaut.

                                          You know G Jerry Truglia. He’s a You Tube Training guru and well known for his automotive training through his company ATTS: Automotive Technician Training Services. G’s training covers a wide range of subject from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group (TST). TST is a 501(c)(3) educational not-for-profit and is devoted to the following since its inception. And there is an important annual event coming up in March 2016 we will talk about. (Episode 70)

                                          Pete Meier. You know Pete as the Director of Training for UBM Advanstar Automotive Group of publications. Specifically, … you’ve read Pete in either Motor Age, ABRN, Aftermarket Business World or Dealer News. His primary goal is to bring working technicians the information they need to succeed. Pete is an ASE certified Master Technician and sponsoring member of iATN. Pete pulls on his 35 PLUS year’s practical experience as a technician and educator. (Episode 36 & 59)

                                          You know Pierre Respaut because he recently provided training for Bosch and his involvement in various capacities, with STS, TST, the Bmmer tech and support groups. He has almost 50yrs in the automotive business having worked at BMW, Ferarri and VW dealerships. I owned “Ultimate Cars”, a BMW repair shop for 30 yrs.

                                           Watch Video Replay Below

                                          ATTS Training

                                          TST Training

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3465Wed, 17 Feb 2016 21:39:00 -040048:55falsefullIn a continuing series on Technician training welcome to part two of a Face To Face Video Podcast. Professional automotive trainers G Jerry Truglia from ATTS, Pete Meier from Motor Age and Pierre Respaut in a great dialogue about technician training.  See their bios below. There are two ways to enjoy this round table discussion.…                                          RR 089: Larry Moore from Larry’s Auto WorksRR 089: Larry Moore from Larry’s Auto WorksLarry Moore is the President of Larry’s Auto Works, a family owned automotive service and repair center located in Mountain View California since 1972.  Larry and his wife of 49 years, Laurie lead the team at their 11,500 square foot shop with 15 bays. They employ 4.5 technicians a shop manager, service adviser, driver, and a parts supervisor with revenues of $2 million per year. They have been voted Best Auto Repair by readers of local newspapers for 12 years and are the only shop in the country to receive the Motor Age Magazine National “Top Ten Award” three years in a row. Their shop is blocks away from Google headquarters.

                                          WHY LISTEN?

                                          Learn about Larry’s Predictive Maintenance program.

                                          Discover the type of training his technicians prefer.

                                          Uncover how mentoring has been a worthy program for him.

                                          Treasure his marketing ideas and learn about a new idea he has to bring the public into his business.

                                          Learn why great processes create competitive advantages.

                                          Larry is also the co-founder and Chairman of Intelligent Business Tools, provider of QuickTrac Software to the Automotive Service Industry since 2005. The web based program is a color-coded dashboard to show shops the results of their business decisions in real time. Employee involvement in playing the “game of success” leads to long lasting improvements in productivity and profitability. Shop owners throughout the US and Canada are using the program.

                                          Larry is a Past President of the Automotive Service Council of California (ASCCA), is active on the local governing board for the Silicon Valley Chapter of ASCCA, is an AMI Certified Automotive Manager, has a Degree in Marketing and Small Business Administration from California State University, East Bay.  Larry’s is known for their Environmental Achievements.

                                          The shop was honored in 2007 as the Outstanding Small Business in Mountain View. Larry serves on the board of the local Chamber of Commerce. Larry’s hobbies are water gardening/koi pond, building furniture/outdoor features from recycled redwood and collecting a few classic trucks & cars.

                                          http://www.autoworks.com/

                                          https://www.quicktracsw.com/

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                          ]]>                                          Larry Moore is the President of Larry’s Auto Works, a family owned automotive service and repair center located in Mountain View California since 1972.  Larry and his wife of 49 years, Laurie lead the team at their 11,500 square foot shop with 15 bays. They employ 4.5 technicians a shop manager, service adviser, driver, and a parts supervisor with revenues of $2 million per year. They have been voted Best Auto Repair by readers of local newspapers for 12 years and are the only shop in the country to receive the Motor Age Magazine National “Top Ten Award” three years in a row. Their shop is blocks away from Google headquarters.

                                          WHY LISTEN?

                                          Learn about Larry’s Predictive Maintenance program.

                                          Discover the type of training his technicians prefer.

                                          Uncover how mentoring has been a worthy program for him.

                                          Treasure his marketing ideas and learn about a new idea he has to bring the public into his business.

                                          Learn why great processes create competitive advantages.

                                          Larry is also the co-founder and Chairman of Intelligent Business Tools, provider of QuickTrac Software to the Automotive Service Industry since 2005. The web based program is a color-coded dashboard to show shops the results of their business decisions in real time. Employee involvement in playing the “game of success” leads to long lasting improvements in productivity and profitability. Shop owners throughout the US and Canada are using the program.

                                          Larry is a Past President of the Automotive Service Council of California (ASCCA), is active on the local governing board for the Silicon Valley Chapter of ASCCA, is an AMI Certified Automotive Manager, has a Degree in Marketing and Small Business Administration from California State University, East Bay.  Larry’s is known for their Environmental Achievements.

                                          The shop was honored in 2007 as the Outstanding Small Business in Mountain View. Larry serves on the board of the local Chamber of Commerce. Larry’s hobbies are water gardening/koi pond, building furniture/outdoor features from recycled redwood and collecting a few classic trucks & cars.

                                          http://www.autoworks.com/

                                          https://www.quicktracsw.com/

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3457Tue, 16 Feb 2016 03:00:21 -040032:29falsefullLarry Moore is the President of Larry’s Auto Works, a family owned automotive service and repair center located in Mountain View California since 1972.  Larry and his wife of 49 years, Laurie lead the team at their 11,500 square foot shop with 15 bays. They employ 4.5 technicians a shop manager, service adviser, driver, and…                                          RR 087: Tom Palermo from Preferred Automotive SpecialistsRR 087: Tom Palermo from Preferred Automotive SpecialistsTom Palermo from Preferred Automotive Specialists, Philadelphia, PA, was honored as the NAPA ASE Technician of the year 2015. What a humble and enthusiastic entrepreneur; he’s firmly engaged in the 40 plus-year-old family business that his dad Joe started, back in the day.

                                          Preferred Automotive Specialties employs seven technicians in six bays with eight lifts. Besides specializing in fleet service and repair from low speed electric vehicles and up to CNG Transit Buses, Preferred is also an ASE Blue Seal Shop.

                                           Why Listen?

                                          Learn what impact this national honor had on Tom and the outpouring of customer honors.

                                          Understand Tom’s passion about being in the ‘people’ business and their strong customer service business model

                                          Grasp his strategy for their fleet business which is a big part of his business

                                          Appreciate the lessons he learned from his dad, his training culture and his mentoring program.

                                          Tom Palermo, a world-class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1. Tom has a BS from Penn State University in Mechanical Engineering Technology and an AS from Southwest Florida in Network Engineering.

                                          He is also a member of the Society of Automotive Engineers, NAPA Auto Care Advisory Board, PENNCO Tech Advisory Board, Jenkintown Rotary Club, and the Fox Chase Business Association.

                                          Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters.

                                          Tom has also been a speaker and delivered presentations at NAPA Local Business Development Group and regional conferences.

                                          Tom’s dad Joseph M. Palermo, President of Preferred Automotive Specialists is also ASE certified and a member of the Society of Automotive Engineers.

                                          Joe and Tom Palermo vigorously support these community programs: One Warm Coat, VA Games Volunteer, Veterans Administration (Donate Season Tickets to Temple Football and Basketball), Veterans Administration Christmas Adopt a Family in Need among others.

                                          http://www.preferred-auto.net/

                                           

                                           

                                           

                                           

                                           

                                           

                                          ]]>                                          Tom Palermo from Preferred Automotive Specialists, Philadelphia, PA, was honored as the NAPA ASE Technician of the year 2015. What a humble and enthusiastic entrepreneur; he’s firmly engaged in the 40 plus-year-old family business that his dad Joe started, back in the day.

                                          Preferred Automotive Specialties employs seven technicians in six bays with eight lifts. Besides specializing in fleet service and repair from low speed electric vehicles and up to CNG Transit Buses, Preferred is also an ASE Blue Seal Shop.

                                           Why Listen?

                                          Learn what impact this national honor had on Tom and the outpouring of customer honors.

                                          Understand Tom’s passion about being in the ‘people’ business and their strong customer service business model

                                          Grasp his strategy for their fleet business which is a big part of his business

                                          Appreciate the lessons he learned from his dad, his training culture and his mentoring program.

                                          Tom Palermo, a world-class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1. Tom has a BS from Penn State University in Mechanical Engineering Technology and an AS from Southwest Florida in Network Engineering.

                                          He is also a member of the Society of Automotive Engineers, NAPA Auto Care Advisory Board, PENNCO Tech Advisory Board, Jenkintown Rotary Club, and the Fox Chase Business Association.

                                          Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters.

                                          Tom has also been a speaker and delivered presentations at NAPA Local Business Development Group and regional conferences.

                                          Tom’s dad Joseph M. Palermo, President of Preferred Automotive Specialists is also ASE certified and a member of the Society of Automotive Engineers.

                                          Joe and Tom Palermo vigorously support these community programs: One Warm Coat, VA Games Volunteer, Veterans Administration (Donate Season Tickets to Temple Football and Basketball), Veterans Administration Christmas Adopt a Family in Need among others.

                                          http://www.preferred-auto.net/

                                           

                                           

                                           

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3435Tue, 09 Feb 2016 03:00:32 -040030:46falsefullTom Palermo from Preferred Automotive Specialists, Philadelphia, PA, was honored as the NAPA ASE Technician of the year 2015. What a humble and enthusiastic entrepreneur; he’s firmly engaged in the 40 plus-year-old family business that his dad Joe started, back in the day. Preferred Automotive Specialties employs seven technicians in six bays with eight lifts.…                                          RR 086: Cecil Bullard from Institute for Automotive Business ExcellenceRR 086: Cecil Bullard from Institute for Automotive Business ExcellenceCecil Bullard, President of the Institute for Automotive Business Excellence shares this thoughts and lessons on the success of the service professional. He is very passionate about the success of the service professional and shares some important strategies for growth and profitability.

                                          Why Listen? You will hear Cecil talk about:

                                          Six KPI (Key Performance Indicators) every profitable shop must manage each day.

                                          The typical shop owner does not know what he needs to know to improve their net income to 20%.

                                          Implementing is one of the biggest challenges to improving any business.

                                          How to create the money to grow the bottom line so every owner can work ON their business and not IN it.

                                          His strong belief that a business plan, charting out the pathway to a 20% net income is the most important map to success.

                                          This is only a small portion of many key take-a-ways from this episode. If you are a service professional you owe yourself this listen. Get your note pad out, you’ll need it.

                                          https://www.iforabe.com/

                                          Feedback, socailly involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          Cecil Bullard, President of the Institute for Automotive Business Excellence shares this thoughts and lessons on the success of the service professional. He is very passionate about the success of the service professional and shares some important strategies for growth and profitability.

                                          Why Listen? You will hear Cecil talk about:

                                          Six KPI (Key Performance Indicators) every profitable shop must manage each day.

                                          The typical shop owner does not know what he needs to know to improve their net income to 20%.

                                          Implementing is one of the biggest challenges to improving any business.

                                          How to create the money to grow the bottom line so every owner can work ON their business and not IN it.

                                          His strong belief that a business plan, charting out the pathway to a 20% net income is the most important map to success.

                                          This is only a small portion of many key take-a-ways from this episode. If you are a service professional you owe yourself this listen. Get your note pad out, you’ll need it.

                                          https://www.iforabe.com/

                                          Feedback, socailly involved and in touch with the show:
                                          Facebook   Twitter   Linked In   Phone 716-320-1567   Email

                                          This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

                                          ]]>                                          https://remarkableresults.biz/?p=3427Sun, 07 Feb 2016 17:52:16 -040032:11falsefullCecil Bullard, President of the Institute for Automotive Business Excellence shares this thoughts and lessons on the success of the service professional. He is very passionate about the success of the service professional and shares some important strategies for growth and profitability. Why Listen? You will hear Cecil talk about: Six KPI (Key Performance Indicators)…                                          RR 085: Brian Bowersock of West Automotive GroupRR 085: Brian Bowersock of West Automotive GroupMeet Brian Bowersock of West Automotive Group of Escondido, CA. Brian is a twenty eight year industry veteran who is an ASE Master Tech A1-A9, L1, C1, P2. His shop is also ASE Blue Seal Certified.

                                          Brian’s two facilities have a combined 29 bays with 24 lifts, and 11 technicians. He’s a member of the Auto Care Association’s Car Care Professionals Network (CCPN) and is a Consultant/Coach for Elite  World Wide.  He is seen on San Diego TV CW6 weekly with automotive advice and does a Saturday morning radio show. His TV work has provided over 600 consumer segments on his YouTube Channel and his radio show is in podcast form on the local station 760KFMB.com

                                          Why Listen?

                                          Brian discusses how he goes about finding and recruiting technicians.

                                          Understand his approach to millennial customers.

                                          Learn what he likes most about his suppliers marketing programs.

                                          Discover his technician training approach and how he helps pick the training classes offered from his training partners.

                                          Find out how his TV work almost never came to be and who convinced him to go for it.

                                          Link to his site: www.westautomotivegroup.com

                                          Link to radio show Podcasts  http://760kfmb.com/shows/auto-talk/

                                          Link to You Tube:  http://bit.ly/1QTHQM5

                                           

                                           

                                           

                                           

                                           

                                          ]]>                                          Meet Brian Bowersock of West Automotive Group of Escondido, CA. Brian is a twenty eight year industry veteran who is an ASE Master Tech A1-A9, L1, C1, P2. His shop is also ASE Blue Seal Certified.

                                          Brian’s two facilities have a combined 29 bays with 24 lifts, and 11 technicians. He’s a member of the Auto Care Association’s Car Care Professionals Network (CCPN) and is a Consultant/Coach for Elite  World Wide.  He is seen on San Diego TV CW6 weekly with automotive advice and does a Saturday morning radio show. His TV work has provided over 600 consumer segments on his YouTube Channel and his radio show is in podcast form on the local station 760KFMB.com

                                          Why Listen?

                                          Brian discusses how he goes about finding and recruiting technicians.

                                          Understand his approach to millennial customers.

                                          Learn what he likes most about his suppliers marketing programs.

                                          Discover his technician training approach and how he helps pick the training classes offered from his training partners.

                                          Find out how his TV work almost never came to be and who convinced him to go for it.

                                          Link to his site: www.westautomotivegroup.com

                                          Link to radio show Podcasts  http://760kfmb.com/shows/auto-talk/

                                          Link to You Tube:  http://bit.ly/1QTHQM5

                                           

                                           

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3413Tue, 02 Feb 2016 03:00:00 -040029:20falsefullMeet Brian Bowersock of West Automotive Group of Escondido, CA. Brian is a twenty eight year industry veteran who is an ASE Master Tech A1-A9, L1, C1, P2. His shop is also ASE Blue Seal Certified. Brian’s two facilities have a combined 29 bays with 24 lifts, and 11 technicians. He’s a member of the…                                          RR 084: Sheri Hamilton from ASA-MidwestRR 084: Sheri Hamilton from ASA-MidwestASA Midwest Executive Director Sheri Hamilton does not only lead the shop owners in six Midwestern states, she is also the Conference Manager of VISION Hi-Tech Training and Expo. And who hasn’t heard of VISION. VISION Hi-Tech Training and Expo 2016 will be a sell out.

                                          Why Listen?
                                          Learn a little history of the event and what is in store for 2016.  They’ve already set pre-registration records and look forward to a sold out event.

                                          The  value of the Educator Think tank … a very important segment of VISION considering the need for quality techs in the industry.

                                          All management training at VISION will be AMI approved.

                                          Get behind the scenes at chapter meetings, mentoring and their Shop Owner Support groups.

                                          http://asa-midwest.org/

                                          Go to VISION Hi-Tech Training & Expo website. http://visionkc.com

                                          VISION South of the Border?  www.visionsouthoftheborder.com

                                           

                                           

                                           

                                           

                                           

                                           

                                          ]]>                                          ASA Midwest Executive Director Sheri Hamilton does not only lead the shop owners in six Midwestern states, she is also the Conference Manager of VISION Hi-Tech Training and Expo. And who hasn’t heard of VISION. VISION Hi-Tech Training and Expo 2016 will be a sell out.

                                          Why Listen?
                                          Learn a little history of the event and what is in store for 2016.  They’ve already set pre-registration records and look forward to a sold out event.

                                          The  value of the Educator Think tank … a very important segment of VISION considering the need for quality techs in the industry.

                                          All management training at VISION will be AMI approved.

                                          Get behind the scenes at chapter meetings, mentoring and their Shop Owner Support groups.

                                          http://asa-midwest.org/

                                          Go to VISION Hi-Tech Training & Expo website. http://visionkc.com

                                          VISION South of the Border?  www.visionsouthoftheborder.com

                                           

                                           

                                           

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3380Fri, 29 Jan 2016 01:02:04 -040027:46falsefullASA Midwest Executive Director Sheri Hamilton does not only lead the shop owners in six Midwestern states, she is also the Conference Manager of VISION Hi-Tech Training and Expo. And who hasn’t heard of VISION. VISION Hi-Tech Training and Expo 2016 will be a sell out. Why Listen? Learn a little history of the event and…                                          RR 083: Behind Scenes of Connect Car: Part 2 – What did we learn from CES 2016?RR 083: Behind Scenes of Connect Car: Part 2 – What did we learn from CES 2016?To say you are in for a deep and powerful discussion about the connect car is an understatement. This PART 2 not just a sequel but a new and exciting dialog as a result of the Consumer Electronics Show 2016. Your panel consists of four very ‘connected’ individuals as it related to the connected car. With vehicle technology a big part of the Consumer Electronics Show in early 2016, it demonstrates the importance and value of this open dialogue

                                          Why Listen?
                                          As an aftermarket professionals it’s important to be in the discussion on the future of technology, security, operating systems and connectivity that will shape automotive repair today and as the future unfolds.
                                          Listen for discussions on gesture based technology, the future of the OBDII port, security, OTA updates, hacking, how Block Chain may figure into ethicasy of ownership and where the smartphone figures in for connectivity.
                                          Listen for the talk about GM’s $500M investment in Lyft and how the new BOLT may become a key component of car sharing in something called Vehicle Persona because in NYC it takes 20% of your drive time to find a parking spot.

                                          Click below to listen to the audio only version.

                                          Click play button below to watch the Face-To-Face panel discussion:

                                          Episode Logo Sponsored By v1

                                           

                                           

                                           

                                           

                                           

                                          Your Panel:

                                          Roger Lanctot

                                          As Associate Director, Global Automotive Practice for Strategy Analytics, Roger Lanctot has a powerful voice in the definition of future trends in automotive safety, power-train, and infotainment systems. Roger draws on 25 years’ experience in the technology industry as an analyst, journalist and consultant. Roger has conducted and participated in major industry studies, created new research products and services, and advised clients on strategy and competitive issues throughout his career.

                                          Roger joined Strategy Analytics after five years at Telematics Research Group, where he built the client base into a broad portfolio, which was sold to iSuppli. His privileged relationships and extraordinary connectedness help keep Strategy Analytics in the forefront of industry thought leadership. Prior career stops for Roger include directorships at NPD, PC Data, CMP (now United Media), Fairchild and Hearst. Roger was featured in episode 40 of Remarkable Results Radio. Roger Lanctot also served as co-host of the show.

                                           

                                          John Ellis

                                          A seasoned executive with over 25 years of experience in telecommunications, automotive, connected devices, ecosystems, embedded products, open source and product management in global, multicultural settings. John is Founder and Principal of a management consulting practice Ellis & Associates where their reach is to provide expertise and hands-on execution in a broad range of areas and now focuses on the world where automotive, consumer, connectivity and software all intersect. John is a technologist, board Member, entrepreneur, and software developer. John Ellis is also a University adjunct professor delivering customized training in international business, sales, marketing, and finance. He is an advisory board member of the connected car expo at the Los Angeles Auto Show.

                                          Ellis & Associates was founded as a boutique management consulting firm focused on international business and culture. Clients range from promising startups to Fortune 500 international corporations along with government agencies.

                                          As a business trainer for Cartus (7/1997 – Present) John Ellis developed, and continues to deliver a course entitled “Conducting Business Effectively” in covering international relations, operations, marketing, branding, business fundamentals and business culture for 38 countries on four (4) continents. Clients have included such companies as Caterpillar, Bosch, Kellogg Company, GE, McDonalds, Ford, Whirlpool, John Deere, Tyco, Westinghouse, Schneider Electric, Nielsen, E-bay, General Motors, Square-D, and Pepsi-Co.

                                           

                                          Mahbubul Alam

                                          Mahbubul Alam joined Movimento as CTO in 2015 and is responsible for aligning automotive and information technology with corporate strategy to enable Movimento to better lead the automotive industry’s transition to software-defined vehicles. A 17-year industry veteran, Mahbubul works with Movimento customers to maximize the potential of secure over-the-air (OTA) updates and enable new connected services for the vehicle.

                                          Previously, Mahbubul led Cisco Systems strategy in IoT and M2M, where he pioneered and developed this business from the ground up through vision, strategy, platform, and execution. He also helped initiate the company’s smart connected vehicle road map. Before joining Cisco, Mr. Alam held technical leader positions at Siemens and worked as a technical adviser to the Dutch government.

                                          Mahbubul Alam holds a Master of Science degree in electrical engineering from Delft University of Technology, the Netherlands.

                                          Movimento brings cutting-edge Silicon Valley technology to the production lines of the automotive industry. By offering scalable OTA software update, vehicle software lifecycle management, complete vehicle data collection, ECU programming, refreshing services, and advanced automotive cybersecurity protection on the market. Movimento is creating the era of the Software Defined Car. Watch an interview with Mahbubul from CES 2016 here.

                                           

                                          David Miller

                                          David Miller directs the identity management offering at Covisint, as their Chief Security Officer, which currently secures access for automotive, healthcare, energy and government customers. Dave has been with Covisint since its inception, architecting its federation solutions and implementing the first true identity network for the auto industry. Mr. Miller has more than 20 years’ experience in the information technology and automotive industries. Prior to Covisint, he served as Director of Operations for GM TradeXchange, managing the implementation and architecture of GM’s automotive exchange.

                                          Dave Miller directs the identity management offering at Covisint, which currently secures access for automotive, healthcare, energy and government customers. Mr. Miller has been with Covisint since its inception, architecting its federation solutions and implementing the first true identity network for the auto industry. A visionary in FIAM, Mr. Miller has built Covisint’s INFOSEC organization, developed policies and procedures for information security and helped design secure solutions for product offerings.

                                          Mr. Miller has more than 20 years experience in the information technology and automotive industries. Prior to Covisint, he served as Director of Operations for GM TradeXchange, managing the implementation and architecture of GM’s automotive exchange. Previously, Mr. Miller was Chief Architect for Secureway, an IBM division that provided security .

                                          Listen to the audio replay or watch the video on you tube.

                                          ]]>                                          To say you are in for a deep and powerful discussion about the connect car is an understatement. This PART 2 not just a sequel but a new and exciting dialog as a result of the Consumer Electronics Show 2016. Your panel consists of four very ‘connected’ individuals as it related to the connected car. With vehicle technology a big part of the Consumer Electronics Show in early 2016, it demonstrates the importance and value of this open dialogue

                                          Why Listen?
                                          As an aftermarket professionals it’s important to be in the discussion on the future of technology, security, operating systems and connectivity that will shape automotive repair today and as the future unfolds.
                                          Listen for discussions on gesture based technology, the future of the OBDII port, security, OTA updates, hacking, how Block Chain may figure into ethicasy of ownership and where the smartphone figures in for connectivity.
                                          Listen for the talk about GM’s $500M investment in Lyft and how the new BOLT may become a key component of car sharing in something called Vehicle Persona because in NYC it takes 20% of your drive time to find a parking spot.

                                          Click below to listen to the audio only version.

                                          Click play button below to watch the Face-To-Face panel discussion:

                                          Episode Logo Sponsored By v1

                                           

                                           

                                           

                                           

                                           

                                          Your Panel:

                                          Roger Lanctot

                                          As Associate Director, Global Automotive Practice for Strategy Analytics, Roger Lanctot has a powerful voice in the definition of future trends in automotive safety, power-train, and infotainment systems. Roger draws on 25 years’ experience in the technology industry as an analyst, journalist and consultant. Roger has conducted and participated in major industry studies, created new research products and services, and advised clients on strategy and competitive issues throughout his career.

                                          Roger joined Strategy Analytics after five years at Telematics Research Group, where he built the client base into a broad portfolio, which was sold to iSuppli. His privileged relationships and extraordinary connectedness help keep Strategy Analytics in the forefront of industry thought leadership. Prior career stops for Roger include directorships at NPD, PC Data, CMP (now United Media), Fairchild and Hearst. Roger was featured in episode 40 of Remarkable Results Radio. Roger Lanctot also served as co-host of the show.

                                           

                                          John Ellis

                                          A seasoned executive with over 25 years of experience in telecommunications, automotive, connected devices, ecosystems, embedded products, open source and product management in global, multicultural settings. John is Founder and Principal of a management consulting practice Ellis & Associates where their reach is to provide expertise and hands-on execution in a broad range of areas and now focuses on the world where automotive, consumer, connectivity and software all intersect. John is a technologist, board Member, entrepreneur, and software developer. John Ellis is also a University adjunct professor delivering customized training in international business, sales, marketing, and finance. He is an advisory board member of the connected car expo at the Los Angeles Auto Show.

                                          Ellis & Associates was founded as a boutique management consulting firm focused on international business and culture. Clients range from promising startups to Fortune 500 international corporations along with government agencies.

                                          As a business trainer for Cartus (7/1997 – Present) John Ellis developed, and continues to deliver a course entitled “Conducting Business Effectively” in covering international relations, operations, marketing, branding, business fundamentals and business culture for 38 countries on four (4) continents. Clients have included such companies as Caterpillar, Bosch, Kellogg Company, GE, McDonalds, Ford, Whirlpool, John Deere, Tyco, Westinghouse, Schneider Electric, Nielsen, E-bay, General Motors, Square-D, and Pepsi-Co.

                                           

                                          Mahbubul Alam

                                          Mahbubul Alam joined Movimento as CTO in 2015 and is responsible for aligning automotive and information technology with corporate strategy to enable Movimento to better lead the automotive industry’s transition to software-defined vehicles. A 17-year industry veteran, Mahbubul works with Movimento customers to maximize the potential of secure over-the-air (OTA) updates and enable new connected services for the vehicle.

                                          Previously, Mahbubul led Cisco Systems strategy in IoT and M2M, where he pioneered and developed this business from the ground up through vision, strategy, platform, and execution. He also helped initiate the company’s smart connected vehicle road map. Before joining Cisco, Mr. Alam held technical leader positions at Siemens and worked as a technical adviser to the Dutch government.

                                          Mahbubul Alam holds a Master of Science degree in electrical engineering from Delft University of Technology, the Netherlands.

                                          Movimento brings cutting-edge Silicon Valley technology to the production lines of the automotive industry. By offering scalable OTA software update, vehicle software lifecycle management, complete vehicle data collection, ECU programming, refreshing services, and advanced automotive cybersecurity protection on the market. Movimento is creating the era of the Software Defined Car. Watch an interview with Mahbubul from CES 2016 here.

                                           

                                          David Miller

                                          David Miller directs the identity management offering at Covisint, as their Chief Security Officer, which currently secures access for automotive, healthcare, energy and government customers. Dave has been with Covisint since its inception, architecting its federation solutions and implementing the first true identity network for the auto industry. Mr. Miller has more than 20 years’ experience in the information technology and automotive industries. Prior to Covisint, he served as Director of Operations for GM TradeXchange, managing the implementation and architecture of GM’s automotive exchange.

                                          Dave Miller directs the identity management offering at Covisint, which currently secures access for automotive, healthcare, energy and government customers. Mr. Miller has been with Covisint since its inception, architecting its federation solutions and implementing the first true identity network for the auto industry. A visionary in FIAM, Mr. Miller has built Covisint’s INFOSEC organization, developed policies and procedures for information security and helped design secure solutions for product offerings.

                                          Mr. Miller has more than 20 years experience in the information technology and automotive industries. Prior to Covisint, he served as Director of Operations for GM TradeXchange, managing the implementation and architecture of GM’s automotive exchange. Previously, Mr. Miller was Chief Architect for Secureway, an IBM division that provided security .

                                          Listen to the audio replay or watch the video on you tube.

                                          ]]>                                          https://remarkableresults.biz/?p=3256Tue, 26 Jan 2016 01:25:00 -040001:01:42falsefullTo say you are in for a deep and powerful discussion about the connect car is an understatement.  This PART 2 not just a sequel but a new and exciting dialog as a result of the Consumer Electronics Show 2016. Your panel consists of four very ‘connected’ individuals as it related to the connected car.…                                          RR 082: Joe Miles from Kaiser Tire & AutoRR 082: Joe Miles from Kaiser Tire & AutoJoe Miles owner of Kaiser Tire and Auto Service Center in Louisville, KY along with his wife Julie purchased this legacy business on April 1, 2015. (April fool’s day)  That makes for an interesting story. He is no stranger to the industry however as a new business owner Joe shares how his decision came about.

                                          Kaiser Tire and Auto Service Center has seven techs, list and bays, with a focus on fleet business and located in the center of an industrial park. Joe’s mix of business is 55% tires and 45% service. About 58% is fleet or wholesale and is running about 1.5 million a year at a 46% gross profit. His goal is to add on 5 more bays this year and be over 2 million a year by 2017.

                                          Why listen:

                                          Hear Joe tell you the importance of cash flow and accounts receivable.

                                          Listen to his future plans for expansion, even though his business tenure is less than a year.

                                          His motivation, with his wife Julie to buy this legacy business.

                                          Also learn about his grass roots efforts to find new business and his customer service creed has everything to do with his mom.

                                          Joe started out in the dealerships in Louisville, Ky. He worked for his dad who was a service manager all over town. Joe has a deep faith in church, he loves golf, guns, bicycling, bowling and cars. For philanthropy he supports the church and Way FM a Christian radio station and provides automotive for single parents. Joe and Julie have a three year old and Joe has two older daughters 23 and 21 he raised as a single dad.

                                          Our interview took place in his office right in the thick of the action. You’ll hear the phone ringing occasionally. Of course to any business person that is the sound of ka-ching. Joe and I met at the Las Vegas airport at AAPEX 2016. He recognized me and we hit it off. Nice guy with a lot going on.

                                          http://kaisertire.com/

                                          ]]>                                          Joe Miles owner of Kaiser Tire and Auto Service Center in Louisville, KY along with his wife Julie purchased this legacy business on April 1, 2015. (April fool’s day)  That makes for an interesting story. He is no stranger to the industry however as a new business owner Joe shares how his decision came about.

                                          Kaiser Tire and Auto Service Center has seven techs, list and bays, with a focus on fleet business and located in the center of an industrial park. Joe’s mix of business is 55% tires and 45% service. About 58% is fleet or wholesale and is running about 1.5 million a year at a 46% gross profit. His goal is to add on 5 more bays this year and be over 2 million a year by 2017.

                                          Why listen:

                                          Hear Joe tell you the importance of cash flow and accounts receivable.

                                          Listen to his future plans for expansion, even though his business tenure is less than a year.

                                          His motivation, with his wife Julie to buy this legacy business.

                                          Also learn about his grass roots efforts to find new business and his customer service creed has everything to do with his mom.

                                          Joe started out in the dealerships in Louisville, Ky. He worked for his dad who was a service manager all over town. Joe has a deep faith in church, he loves golf, guns, bicycling, bowling and cars. For philanthropy he supports the church and Way FM a Christian radio station and provides automotive for single parents. Joe and Julie have a three year old and Joe has two older daughters 23 and 21 he raised as a single dad.

                                          Our interview took place in his office right in the thick of the action. You’ll hear the phone ringing occasionally. Of course to any business person that is the sound of ka-ching. Joe and I met at the Las Vegas airport at AAPEX 2016. He recognized me and we hit it off. Nice guy with a lot going on.

                                          http://kaisertire.com/

                                          ]]>                                          https://remarkableresults.biz/?p=3336Tue, 26 Jan 2016 01:22:06 -040029:46falsefullJoe Miles owner of Kaiser Tire and Auto Service Center in Louisville, KY along with his wife Julie purchased this legacy business on April 1, 2015. (April fool’s day)  That makes for an interesting story. He is no stranger to the industry however as a new business owner Joe shares how his decision came about. Kaiser…                                          RR 081: Jody DeVere from Ask Patty.comRR 081: Jody DeVere from Ask Patty.comJody DeVere, CEO of Ask Patty.com works with automotive retail locations to become Certified Female Friendly, learning how to create a culture and experience that attracts and retains loyal women customers. Jody DeVere is a internationally recognized speaker, trainer, often quoted industry pundit and spokesperson for the automotive industry on the women’s market.

                                          She has been featured by the New York Times, NPR, Wall Street Journal, CNN, Fox Business, Forbes Women, Oprah Magazine and Parenting Magazine to name a few. As CEO of AskPatty.com, Jody DeVere provides automotive education to women consumers and an interactive online Certified Female Friendly® certification training program for automotive retailers on how to attract, sell, retain and market to women.

                                          Why Listen?

                                          Learn how Jody has positioned Ask Patty to help drive a female friendly message to your customer.

                                          Understand how the brand helps bring a greater level of trust perception in the marketplace.

                                          Learn that a great corporate culture impacts and removes any hidden bias when dealing with all customers.

                                          Jody shares how the 30 million brand impressions per quarter can help service centers drive differentiation.

                                          To hear Jody DeVere’s evangelical passion on brining women into the industry from technicians to manufacturing.

                                          In her role as a marketing to women expert, automotive journalist, car care expert and safety spokesperson her goal is to educate women car buyers and owners, the automotive industry at large and promote, mentor and support careers for women in the automotive industry.

                                          Jody DeVere is a champion for women in the automotive industry, and her company AskPatty.com, Inc. serves as the first point of contact for many women who are seeking the very best experience to buy a car and service by visiting Certified Female Friendly® automotive retail locations across the United States and Canada.

                                          Jody was also features in the Women’s Board book “A Woman’s Perspective on Leadership”. Learn about the book in Episode 57.

                                          Credential / Recognition Highlights:

                                          Honoree, 2012 Car Care Council Women’s Board Aftermarket Woman of the Year
                                          Honoree, 2011 Women in Remarketing Excellence Award
                                          Honoree, 2011 SBN SEMA Athena Award
                                          Honoree: 2010 Motor Age Contributing Writer

                                          COO, Woman’s Automotive Association International
                                          Member, Motor Press Guild Los Angeles
                                          Member, SEMA Businesswomen’s Networking Association
                                          Member, Car Care Council Women’s Board
                                          Member, Women’s Industry Network
                                          Member, Automotive Service Association
                                          Member, Tire Industry Association
                                          Member, Automobile Oil Change Association

                                          Judge, Annual Tire Review Top Shop Awards

                                          Board Member, Collision Industry Foundation
                                          Board Member, BCureful.org
                                          Board Member, RepairHub.com
                                          Board Member, M2W – Marketing to Women Conference 2011
                                          Contributing Editor, Blogher.com
                                          Contributing Editor, Citi Bank Women & Co Blog
                                          Contributing Editor, Allstate Insurance Blog
                                          Contributing Writer, Women’s Day Magazine Online
                                          Contributing Writer, Tire Review Magazine

                                          Visit www.jodydevere.com and www.askpatty.com for more information

                                          Visit the interactive online Certified Female Friendly® training here: www.certifiedfemalefriendly.com

                                          Episode Logo Sponsored By v1

                                          ]]>                                          Jody DeVere, CEO of Ask Patty.com works with automotive retail locations to become Certified Female Friendly, learning how to create a culture and experience that attracts and retains loyal women customers. Jody DeVere is a internationally recognized speaker, trainer, often quoted industry pundit and spokesperson for the automotive industry on the women’s market.

                                          She has been featured by the New York Times, NPR, Wall Street Journal, CNN, Fox Business, Forbes Women, Oprah Magazine and Parenting Magazine to name a few. As CEO of AskPatty.com, Jody DeVere provides automotive education to women consumers and an interactive online Certified Female Friendly® certification training program for automotive retailers on how to attract, sell, retain and market to women.

                                          Why Listen?

                                          Learn how Jody has positioned Ask Patty to help drive a female friendly message to your customer.

                                          Understand how the brand helps bring a greater level of trust perception in the marketplace.

                                          Learn that a great corporate culture impacts and removes any hidden bias when dealing with all customers.

                                          Jody shares how the 30 million brand impressions per quarter can help service centers drive differentiation.

                                          To hear Jody DeVere’s evangelical passion on brining women into the industry from technicians to manufacturing.

                                          In her role as a marketing to women expert, automotive journalist, car care expert and safety spokesperson her goal is to educate women car buyers and owners, the automotive industry at large and promote, mentor and support careers for women in the automotive industry.

                                          Jody DeVere is a champion for women in the automotive industry, and her company AskPatty.com, Inc. serves as the first point of contact for many women who are seeking the very best experience to buy a car and service by visiting Certified Female Friendly® automotive retail locations across the United States and Canada.

                                          Jody was also features in the Women’s Board book “A Woman’s Perspective on Leadership”. Learn about the book in Episode 57.

                                          Credential / Recognition Highlights:

                                          Honoree, 2012 Car Care Council Women’s Board Aftermarket Woman of the Year
                                          Honoree, 2011 Women in Remarketing Excellence Award
                                          Honoree, 2011 SBN SEMA Athena Award
                                          Honoree: 2010 Motor Age Contributing Writer

                                          COO, Woman’s Automotive Association International
                                          Member, Motor Press Guild Los Angeles
                                          Member, SEMA Businesswomen’s Networking Association
                                          Member, Car Care Council Women’s Board
                                          Member, Women’s Industry Network
                                          Member, Automotive Service Association
                                          Member, Tire Industry Association
                                          Member, Automobile Oil Change Association

                                          Judge, Annual Tire Review Top Shop Awards

                                          Board Member, Collision Industry Foundation
                                          Board Member, BCureful.org
                                          Board Member, RepairHub.com
                                          Board Member, M2W – Marketing to Women Conference 2011
                                          Contributing Editor, Blogher.com
                                          Contributing Editor, Citi Bank Women & Co Blog
                                          Contributing Editor, Allstate Insurance Blog
                                          Contributing Writer, Women’s Day Magazine Online
                                          Contributing Writer, Tire Review Magazine

                                          Visit www.jodydevere.com and www.askpatty.com for more information

                                          Visit the interactive online Certified Female Friendly® training here: www.certifiedfemalefriendly.com

                                          Episode Logo Sponsored By v1

                                          ]]>                                          https://remarkableresults.biz/?p=3283Fri, 22 Jan 2016 10:50:29 -040030:10falsefullJody DeVere, CEO of Ask Patty.com works with automotive retail locations to become Certified Female Friendly, learning how to create a culture and experience that attracts and retains loyal women customers. Jody DeVere is a internationally recognized speaker, trainer, often quoted industry pundit and spokesperson for the automotive industry on the women’s market. She has…                                          RR 080: Michael Morgan from Frost TransmissionRR 080: Michael Morgan from Frost TransmissionEnjoy an easy going episode with Michael Morgan of Frost Transmissions in Rainbow City Alabama. It is so rare that 3rd generation business get as far as Frost Transmissions. You’ll understand how when you hear Michael’s story.

                                          This humble guy has built a great team and shares great wisdom on his journey to remarkable results.

                                           

                                          Why Listen? You may relate to Mike’s discussion on:
                                          Dealing with his boldest decision to close a 53 year old location.
                                          Moving to a new shop management system with all the latest high tech improvements in productivity and marketing.
                                          Making sure his greatest strength helps the business prosper.
                                          How Michael’s community work as Chairman of the Board of a private school has made him a better person.
                                          Hiring a co-op technician. He started on the day before we conducted the interview. A great story on brining youth into the industry.
                                          What he does outside of work that keeps him grounded.

                                          Michael Morgan grew up in this 3rd generation family business and received his BS in Operation Management from Auburn University, he joined the business in May of 1994. His grandfather was a tech in a used car business then took the leap into the world of business in 1960. Michael’s Father, Michael Sr., came into the business with an MBA and as Mike says brought some savvy to the business.

                                          Besides being a full service automotive shop, Frost Transmissions is an Allison Transmission dealer (since 1988) and Michael spent 15 of the last 20 years as an Allison Transmission technician and managed the department. He still keep his Allison certifications up to date and occasionally finds time to spend time in the shop with the guys troubleshooting and even building occasionally.

                                          In 2012 Michael’s father retired and he took over complete operation of the business. While that definitely cut into his “tech time” it’s been a new and exciting challenge running the whole organization.

                                          With fifty-five years in business, five techs, seven lifts and nine bays Michael feels very strong about his dedicated staff, he calls co-workers and values their contribution to the overall success of the business. Melissa, Jason, Steve, Steven, Richard and Matthew are the true success of this business. “Without them” he says, “We couldn’t be successful”.

                                          Frost Transmission Web Site

                                           

                                          ]]>                                          Enjoy an easy going episode with Michael Morgan of Frost Transmissions in Rainbow City Alabama. It is so rare that 3rd generation business get as far as Frost Transmissions. You’ll understand how when you hear Michael’s story.

                                          This humble guy has built a great team and shares great wisdom on his journey to remarkable results.

                                           

                                          Why Listen? You may relate to Mike’s discussion on:
                                          Dealing with his boldest decision to close a 53 year old location.
                                          Moving to a new shop management system with all the latest high tech improvements in productivity and marketing.
                                          Making sure his greatest strength helps the business prosper.
                                          How Michael’s community work as Chairman of the Board of a private school has made him a better person.
                                          Hiring a co-op technician. He started on the day before we conducted the interview. A great story on brining youth into the industry.
                                          What he does outside of work that keeps him grounded.

                                          Michael Morgan grew up in this 3rd generation family business and received his BS in Operation Management from Auburn University, he joined the business in May of 1994. His grandfather was a tech in a used car business then took the leap into the world of business in 1960. Michael’s Father, Michael Sr., came into the business with an MBA and as Mike says brought some savvy to the business.

                                          Besides being a full service automotive shop, Frost Transmissions is an Allison Transmission dealer (since 1988) and Michael spent 15 of the last 20 years as an Allison Transmission technician and managed the department. He still keep his Allison certifications up to date and occasionally finds time to spend time in the shop with the guys troubleshooting and even building occasionally.

                                          In 2012 Michael’s father retired and he took over complete operation of the business. While that definitely cut into his “tech time” it’s been a new and exciting challenge running the whole organization.

                                          With fifty-five years in business, five techs, seven lifts and nine bays Michael feels very strong about his dedicated staff, he calls co-workers and values their contribution to the overall success of the business. Melissa, Jason, Steve, Steven, Richard and Matthew are the true success of this business. “Without them” he says, “We couldn’t be successful”.

                                          Frost Transmission Web Site

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3261Tue, 19 Jan 2016 02:00:00 -040030:54falsefullEnjoy an easy going episode with Michael Morgan of Frost Transmissions in Rainbow City Alabama. It is so rare that 3rd generation business get as far as Frost Transmissions. You’ll understand how when you hear Michael’s story. This humble guy has built a great team and shares great wisdom on his journey to remarkable results.…                                          RR 079: Shari Pheasant – Former COO Institute for Automotive Business ExcellenceRR 079: Shari Pheasant – Former COO Institute for Automotive Business ExcellenceShari Pheasant is owner with her husband of a professional repair shop in Sparks, NV and the COO of the Institute for Automotive Business Excellence, and also the founder of Horse Power Strategies.

                                          You may recall Shari Pheasant with us in an earlier episode, #68 where we talked about her unique equine leadership training program called Horsepower Strategies. If you’ve not listened to episode 68 you owe yourself.

                                          Shari is a very dynamic person and brings a strong perspective on shop ownership and leadership, not because she and her husband own a shop in Reno, NV but also what she sees in her role as COO of the Institute.

                                          Why Listen?

                                          Learn about how the relationship with her husband and partner works, as shop owners

                                          Understand why she says, people, process and product are the most important areas to focus on and in that order.

                                          Learn to allow yourself to be uncomfortable as a leader and see how ego and confidence can live in the same box.

                                          Understand how you win every day and that it doesn’t matter how great it gets, it doesn’t stay there.

                                          Quality of our personal lives matters and can affect our work environment.

                                          Shop owners need to get paid what they deserve.

                                          Get her view on the future of the professional shop and why it must become neighborhood centric.

                                          Shari & Jeff Pheasant, founded A Master Mechanic in 2004 experienced its most successful year in 2014 and hit 1.6 million in gross sales double what it was three years prior.  We did this largely due to what we learned at the Worldpac Smart Group meetings and in between under the teachings of Cecil Bullard, CEO of the Institute for Automotive Business Excellence. Shari is now the COO of the Institute and is helping others succeed by using the same strategies.

                                          Jeff is rebuilding the shop because of a landlord issue. After being at the same location for 11 years, their landlord did not follow through with her commitment to sell them the building. They knew moving was the only thing to do so Jeff found a building, purchased it and completed a $200K renovation in 4 months to save the business. A huge challenge for any established business. It builds character and turns people into stronger business leaders.

                                          Shari Pheasant has a strong resume in philanthropic support in her community. She founded a nonprofit, Parent Patrol Inc in the late 90’s that was instrumental in bringing bullying to the fore front nationally to what it is today.

                                          Shari’s national accomplishments have been acknowledged with several Congressional and Senatorial Recognitions, and the Service to Mankind Award. Recently, Shari received the Kukui Trade show Female Shop Owner of the Year, and was recognized as a Delegate by the International Woman’s Leadership Association and as Woman of the Year by the National Association of Professional Women.

                                          She has been an ambassador member for Miss Rodeo America for four years and continues to mentor western young women.

                                          This last year their shop, A Master Mechanic, was heralded as the Small Business of the Year by the Northern Nevada Chamber of Commerce and previously as a finalist for Healthiest Place to Work. Shari maintains her local memberships with the Nevada Center for Entrepreneurism & Technology, as a Presidents Circle member. Fall of 2013 Shari became a TedX Youth Speaker in Franklin Tennessee with a Ted Talk entitled, Engage.

                                          Shari is engaged in her community through volunteerism that supports the traditional Nevada lifestyle. She knows Nevada is one of the BEST places for entrepreneurs and feels blessed to call it home. She is dedicated to entrepreneurism, business, its commitment to the community and to building & growing our entrepreneur climate.

                                          A Master Mechanic Web Site

                                          Institute for Automotive Business Excellence Web Site

                                          ]]>                                          Shari Pheasant is owner with her husband of a professional repair shop in Sparks, NV and the COO of the Institute for Automotive Business Excellence, and also the founder of Horse Power Strategies.

                                          You may recall Shari Pheasant with us in an earlier episode, #68 where we talked about her unique equine leadership training program called Horsepower Strategies. If you’ve not listened to episode 68 you owe yourself.

                                          Shari is a very dynamic person and brings a strong perspective on shop ownership and leadership, not because she and her husband own a shop in Reno, NV but also what she sees in her role as COO of the Institute.

                                          Why Listen?

                                          Learn about how the relationship with her husband and partner works, as shop owners

                                          Understand why she says, people, process and product are the most important areas to focus on and in that order.

                                          Learn to allow yourself to be uncomfortable as a leader and see how ego and confidence can live in the same box.

                                          Understand how you win every day and that it doesn’t matter how great it gets, it doesn’t stay there.

                                          Quality of our personal lives matters and can affect our work environment.

                                          Shop owners need to get paid what they deserve.

                                          Get her view on the future of the professional shop and why it must become neighborhood centric.

                                          Shari & Jeff Pheasant, founded A Master Mechanic in 2004 experienced its most successful year in 2014 and hit 1.6 million in gross sales double what it was three years prior.  We did this largely due to what we learned at the Worldpac Smart Group meetings and in between under the teachings of Cecil Bullard, CEO of the Institute for Automotive Business Excellence. Shari is now the COO of the Institute and is helping others succeed by using the same strategies.

                                          Jeff is rebuilding the shop because of a landlord issue. After being at the same location for 11 years, their landlord did not follow through with her commitment to sell them the building. They knew moving was the only thing to do so Jeff found a building, purchased it and completed a $200K renovation in 4 months to save the business. A huge challenge for any established business. It builds character and turns people into stronger business leaders.

                                          Shari Pheasant has a strong resume in philanthropic support in her community. She founded a nonprofit, Parent Patrol Inc in the late 90’s that was instrumental in bringing bullying to the fore front nationally to what it is today.

                                          Shari’s national accomplishments have been acknowledged with several Congressional and Senatorial Recognitions, and the Service to Mankind Award. Recently, Shari received the Kukui Trade show Female Shop Owner of the Year, and was recognized as a Delegate by the International Woman’s Leadership Association and as Woman of the Year by the National Association of Professional Women.

                                          She has been an ambassador member for Miss Rodeo America for four years and continues to mentor western young women.

                                          This last year their shop, A Master Mechanic, was heralded as the Small Business of the Year by the Northern Nevada Chamber of Commerce and previously as a finalist for Healthiest Place to Work. Shari maintains her local memberships with the Nevada Center for Entrepreneurism & Technology, as a Presidents Circle member. Fall of 2013 Shari became a TedX Youth Speaker in Franklin Tennessee with a Ted Talk entitled, Engage.

                                          Shari is engaged in her community through volunteerism that supports the traditional Nevada lifestyle. She knows Nevada is one of the BEST places for entrepreneurs and feels blessed to call it home. She is dedicated to entrepreneurism, business, its commitment to the community and to building & growing our entrepreneur climate.

                                          A Master Mechanic Web Site

                                          Institute for Automotive Business Excellence Web Site

                                          ]]>                                          https://remarkableresults.biz/?p=3242Fri, 15 Jan 2016 12:02:51 -040028:59falsefullShari Pheasant is owner with her husband of a professional repair shop in Sparks, NV and the COO of the Institute for Automotive Business Excellence, and also the founder of Horse Power Strategies. You may recall Shari Pheasant with us in an earlier episode, #68 where we talked about her unique equine leadership training program…                                          RR 078: Behind the Scenes on the Connected Car Part 1RR 078: Behind the Scenes on the Connected Car Part 1To say you are in for a deep and powerful discussion about the connect car is an understatement. Your panel consists of four very ‘connected’ individuals as it related to the connected car. With vehicle technology a big part of the Consumer Electronics Show in early 2016, it demonstrates the importance and value of this open dialogue.

                                          Why Listen or Watch this Episode?
                                          As the future unfolds with rapidly evolving technology as the centerpiece of performance and connectivity, the issues of security, updateability, telematics, the internet of things, warranty, data bases, recalls, new operating business models, regulatory bodies, silicon valley, the car manufactures, Google and Apple are all real world concerns.
                                          All of these topics and more are discussed in a very eye-opening episode where concepts, ideas and possibilities are explored. It may just make you sit up and pay attention to the impact technology will have on the future and on decisions being made today especially with the OEs coming to the concussion that OTA (Over The Air) updates are mandatory requirement for security.

                                          Click below to listen to the audio only version.

                                          Click below to watch the Face-To-Face panel discussion:

                                           

                                           

                                           

                                           

                                           

                                          Your Panel:

                                          Roger Lanctot

                                          As Associate Director, Global Automotive Practice for Strategy Analytics, Roger Lanctot has a powerful voice in the definition of future trends in automotive safety, power-train, and infotainment systems. Roger draws on 25 years’ experience in the technology industry as an analyst, journalist and consultant. Roger has conducted and participated in major industry studies, created new research products and services, and advised clients on strategy and competitive issues throughout his career.

                                          Roger joined Strategy Analytics after five years at Telematics Research Group, where he built the client base into a broad portfolio, which was sold to iSuppli. His privileged relationships and extraordinary connectedness help keep Strategy Analytics in the forefront of industry thought leadership. Prior career stops for Roger include directorships at NPD, PC Data, CMP (now United Media), Fairchild and Hearst. Roger was featured in episode 40 of Remarkable Results Radio. Roger Lanctot also served as co-host of the show.

                                           

                                          John Ellis

                                          A seasoned executive with over 25 years of experience in telecommunications, automotive, connected devices, ecosystems, embedded products, open source and product management in global, multicultural settings. John is Founder and Principal of a management consulting practice Ellis & Associates where their reach is to provide expertise and hands-on execution in a broad range of areas and now focuses on the world where automotive, consumer, connectivity and software all intersect. John is a technologist, board Member, entrepreneur, and software developer. John Ellis is also a University adjunct professor delivering customized training in international business, sales, marketing, and finance. He is an advisory board member of the connected car expo at the Los Angeles Auto Show.

                                          Ellis & Associates was founded as a boutique management consulting firm focused on international business and culture. Clients range from promising startups to Fortune 500 international corporations along with government agencies.

                                          As a business trainer for Cartus (7/1997 – Present) John Ellis developed, and continues to deliver a course entitled “Conducting Business Effectively” in covering international relations, operations, marketing, branding, business fundamentals and business culture for 38 countries on four (4) continents. Clients have included such companies as Caterpillar, Bosch, Kellogg Company, GE, McDonalds, Ford, Whirlpool, John Deere, Tyco, Westinghouse, Schneider Electric, Nielsen, E-bay, General Motors, Square-D, and Pepsi-Co.

                                           

                                          Mahbubul Alam

                                          Mahbubul Alam joined Movimento as CTO in 2015 and is responsible for aligning automotive and information technology with corporate strategy to enable Movimento to better lead the automotive industry’s transition to software-defined vehicles. A 17-year industry veteran, Mahbubul works with Movimento customers to maximize the potential of secure over-the-air (OTA) updates and enable new connected services for the vehicle.

                                          Previously, Mahbubul led Cisco Systems strategy in IoT and M2M, where he pioneered and developed this business from the ground up through vision, strategy, platform, and execution. He also helped initiate the company’s smart connected vehicle road map. Before joining Cisco, Mr. Alam held technical leader positions at Siemens and worked as a technical adviser to the Dutch government.

                                          Mahbubul Alam holds a Master of Science degree in electrical engineering from Delft University of Technology, the Netherlands.

                                          Movimento brings cutting-edge Silicon Valley technology to the production lines of the automotive industry. By offering scalable OTA software update, vehicle software lifecycle management, complete vehicle data collection, ECU programming, refreshing services, and advanced automotive cybersecurity protection on the market. Movimento is creating the era of the Software Defined Car. Watch an interview with Mahbubul from CES 2016 here.

                                           

                                          David Miller

                                          David Miller directs the identity management offering at Covisint, as their Chief Security Officer, which currently secures access for automotive, healthcare, energy and government customers. Dave has been with Covisint since its inception, architecting its federation solutions and implementing the first true identity network for the auto industry. Mr. Miller has more than 20 years’ experience in the information technology and automotive industries. Prior to Covisint, he served as Director of Operations for GM TradeXchange, managing the implementation and architecture of GM’s automotive exchange.

                                          Dave Miller directs the identity management offering at Covisint, which currently secures access for automotive, healthcare, energy and government customers. Mr. Miller has been with Covisint since its inception, architecting its federation solutions and implementing the first true identity network for the auto industry. A visionary in FIAM, Mr. Miller has built Covisint’s INFOSEC organization, developed policies and procedures for information security and helped design secure solutions for product offerings.

                                          Mr. Miller has more than 20 years experience in the information technology and automotive industries. Prior to Covisint, he served as Director of Operations for GM TradeXchange, managing the implementation and architecture of GM’s automotive exchange. Previously, Mr. Miller was Chief Architect for Secureway, an IBM division that provided security 

                                          Listen to the audio replay or watch the video on you tube.

                                           

                                          ]]>                                          To say you are in for a deep and powerful discussion about the connect car is an understatement. Your panel consists of four very ‘connected’ individuals as it related to the connected car. With vehicle technology a big part of the Consumer Electronics Show in early 2016, it demonstrates the importance and value of this open dialogue.

                                          Why Listen or Watch this Episode?
                                          As the future unfolds with rapidly evolving technology as the centerpiece of performance and connectivity, the issues of security, updateability, telematics, the internet of things, warranty, data bases, recalls, new operating business models, regulatory bodies, silicon valley, the car manufactures, Google and Apple are all real world concerns.
                                          All of these topics and more are discussed in a very eye-opening episode where concepts, ideas and possibilities are explored. It may just make you sit up and pay attention to the impact technology will have on the future and on decisions being made today especially with the OEs coming to the concussion that OTA (Over The Air) updates are mandatory requirement for security.

                                          Click below to listen to the audio only version.

                                          Click below to watch the Face-To-Face panel discussion:

                                           

                                           

                                           

                                           

                                           

                                          Your Panel:

                                          Roger Lanctot

                                          As Associate Director, Global Automotive Practice for Strategy Analytics, Roger Lanctot has a powerful voice in the definition of future trends in automotive safety, power-train, and infotainment systems. Roger draws on 25 years’ experience in the technology industry as an analyst, journalist and consultant. Roger has conducted and participated in major industry studies, created new research products and services, and advised clients on strategy and competitive issues throughout his career.

                                          Roger joined Strategy Analytics after five years at Telematics Research Group, where he built the client base into a broad portfolio, which was sold to iSuppli. His privileged relationships and extraordinary connectedness help keep Strategy Analytics in the forefront of industry thought leadership. Prior career stops for Roger include directorships at NPD, PC Data, CMP (now United Media), Fairchild and Hearst. Roger was featured in episode 40 of Remarkable Results Radio. Roger Lanctot also served as co-host of the show.

                                           

                                          John Ellis

                                          A seasoned executive with over 25 years of experience in telecommunications, automotive, connected devices, ecosystems, embedded products, open source and product management in global, multicultural settings. John is Founder and Principal of a management consulting practice Ellis & Associates where their reach is to provide expertise and hands-on execution in a broad range of areas and now focuses on the world where automotive, consumer, connectivity and software all intersect. John is a technologist, board Member, entrepreneur, and software developer. John Ellis is also a University adjunct professor delivering customized training in international business, sales, marketing, and finance. He is an advisory board member of the connected car expo at the Los Angeles Auto Show.

                                          Ellis & Associates was founded as a boutique management consulting firm focused on international business and culture. Clients range from promising startups to Fortune 500 international corporations along with government agencies.

                                          As a business trainer for Cartus (7/1997 – Present) John Ellis developed, and continues to deliver a course entitled “Conducting Business Effectively” in covering international relations, operations, marketing, branding, business fundamentals and business culture for 38 countries on four (4) continents. Clients have included such companies as Caterpillar, Bosch, Kellogg Company, GE, McDonalds, Ford, Whirlpool, John Deere, Tyco, Westinghouse, Schneider Electric, Nielsen, E-bay, General Motors, Square-D, and Pepsi-Co.

                                           

                                          Mahbubul Alam

                                          Mahbubul Alam joined Movimento as CTO in 2015 and is responsible for aligning automotive and information technology with corporate strategy to enable Movimento to better lead the automotive industry’s transition to software-defined vehicles. A 17-year industry veteran, Mahbubul works with Movimento customers to maximize the potential of secure over-the-air (OTA) updates and enable new connected services for the vehicle.

                                          Previously, Mahbubul led Cisco Systems strategy in IoT and M2M, where he pioneered and developed this business from the ground up through vision, strategy, platform, and execution. He also helped initiate the company’s smart connected vehicle road map. Before joining Cisco, Mr. Alam held technical leader positions at Siemens and worked as a technical adviser to the Dutch government.

                                          Mahbubul Alam holds a Master of Science degree in electrical engineering from Delft University of Technology, the Netherlands.

                                          Movimento brings cutting-edge Silicon Valley technology to the production lines of the automotive industry. By offering scalable OTA software update, vehicle software lifecycle management, complete vehicle data collection, ECU programming, refreshing services, and advanced automotive cybersecurity protection on the market. Movimento is creating the era of the Software Defined Car. Watch an interview with Mahbubul from CES 2016 here.

                                           

                                          David Miller

                                          David Miller directs the identity management offering at Covisint, as their Chief Security Officer, which currently secures access for automotive, healthcare, energy and government customers. Dave has been with Covisint since its inception, architecting its federation solutions and implementing the first true identity network for the auto industry. Mr. Miller has more than 20 years’ experience in the information technology and automotive industries. Prior to Covisint, he served as Director of Operations for GM TradeXchange, managing the implementation and architecture of GM’s automotive exchange.

                                          Dave Miller directs the identity management offering at Covisint, which currently secures access for automotive, healthcare, energy and government customers. Mr. Miller has been with Covisint since its inception, architecting its federation solutions and implementing the first true identity network for the auto industry. A visionary in FIAM, Mr. Miller has built Covisint’s INFOSEC organization, developed policies and procedures for information security and helped design secure solutions for product offerings.

                                          Mr. Miller has more than 20 years experience in the information technology and automotive industries. Prior to Covisint, he served as Director of Operations for GM TradeXchange, managing the implementation and architecture of GM’s automotive exchange. Previously, Mr. Miller was Chief Architect for Secureway, an IBM division that provided security 

                                          Listen to the audio replay or watch the video on you tube.

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3184Tue, 12 Jan 2016 02:00:00 -040001:02:41falsefullTo say you are in for a deep and powerful discussion about the connect car is an understatement. Your panel consists of four very ‘connected’ individuals as it related to the connected car. With vehicle technology a big part of the Consumer Electronics Show in early 2016, it demonstrates the importance and value of this…                                          RR 077: Jeff Peevy of AMIRR 077: Jeff Peevy of AMIMeet Jeff Peevy, President of the Automotive Management Institute (AMI), a 34-year industry veteran who has spent the past 20 years involved with education and research.

                                          Why Listen?

                                          •  Jeff discus’s the important role knowledge and learning plays in your organization’s future and why a learning culture is so important.
                                          • He shares with you exciting improvements to AMI that are coming along with growing the professional certification program, Accredited Automotive Management and soon to be announced a Master AAM accreditation. Jeff was appointed President in May 2015.
                                          • Jeff Peevy explains the exciting times going on at AMI to include concentration on these key Knowledge areas, Leadership, Sales/Marketing, Personnel & HR Management, Financial, Operations, Risk and IT Management.  He says, “These core competencies will help shop owners become great business people”.
                                          • Knowing why it is important to understanding your learning style.
                                          • Learn what Jeff sees is the value that AMI brings to the service professional.

                                          As a well-known industry speaker and learning organization advocate, Jeff Peevy is the former Senior Director of Field Operations and Segment Development for I-CAR, as well as the past Director of Training for Valspar.  His extensive industry education and training background makes his observations on the topic of Knowledge and Learning relevant to today’s businesses wanting to ensure future success. Mr Peevy also gives a glimpse of the new Learning Management System that will be implemented soon.

                                          Jeff Peevy is a member of the Board of Trustees for the Collision Industry Foundation and Board of Directors for the National Auto Body Council. He is also an active member of the Society of Organizational Learning.

                                          AMI was founded in 1989 to provide management education for automotive service and collision repair professionals. Its accredited curriculum consists of more than 700 courses taught by more than 150 faculty members. Courses are related to five areas of business management from marketing and sales to operations and service, to personnel and human resource development. ASA and its members played an important role in the initial funding of AMI and have a vested interest in growing AMI in the future, ensuring that it continues to deliver relevant training and courses amid an evolving training and education landscape with new media technologies.

                                          AMI ON-Line

                                           

                                          ]]>                                          Meet Jeff Peevy, President of the Automotive Management Institute (AMI), a 34-year industry veteran who has spent the past 20 years involved with education and research.

                                          Why Listen?

                                          •  Jeff discus’s the important role knowledge and learning plays in your organization’s future and why a learning culture is so important.
                                          • He shares with you exciting improvements to AMI that are coming along with growing the professional certification program, Accredited Automotive Management and soon to be announced a Master AAM accreditation. Jeff was appointed President in May 2015.
                                          • Jeff Peevy explains the exciting times going on at AMI to include concentration on these key Knowledge areas, Leadership, Sales/Marketing, Personnel & HR Management, Financial, Operations, Risk and IT Management.  He says, “These core competencies will help shop owners become great business people”.
                                          • Knowing why it is important to understanding your learning style.
                                          • Learn what Jeff sees is the value that AMI brings to the service professional.

                                          As a well-known industry speaker and learning organization advocate, Jeff Peevy is the former Senior Director of Field Operations and Segment Development for I-CAR, as well as the past Director of Training for Valspar.  His extensive industry education and training background makes his observations on the topic of Knowledge and Learning relevant to today’s businesses wanting to ensure future success. Mr Peevy also gives a glimpse of the new Learning Management System that will be implemented soon.

                                          Jeff Peevy is a member of the Board of Trustees for the Collision Industry Foundation and Board of Directors for the National Auto Body Council. He is also an active member of the Society of Organizational Learning.

                                          AMI was founded in 1989 to provide management education for automotive service and collision repair professionals. Its accredited curriculum consists of more than 700 courses taught by more than 150 faculty members. Courses are related to five areas of business management from marketing and sales to operations and service, to personnel and human resource development. ASA and its members played an important role in the initial funding of AMI and have a vested interest in growing AMI in the future, ensuring that it continues to deliver relevant training and courses amid an evolving training and education landscape with new media technologies.

                                          AMI ON-Line

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3135Fri, 08 Jan 2016 03:00:43 -040036:21falsefullMeet Jeff Peevy, President of the Automotive Management Institute (AMI), a 34-year industry veteran who has spent the past 20 years involved with education and research. Why Listen?  Jeff discus’s the important role knowledge and learning plays in your organization’s future and why a learning culture is so important. He shares with you exciting improvements…                                          RR 076: Alan ‘Ollie’ GelfandRR 076: Alan ‘Ollie’ GelfandSkateboarding legend Alan ‘Ollie’ Gelfand owns German Car Depot in Hollywood, FL. His career path to entrepreneur shop owner has taken on a very some very interesting turns.

                                          From Skateboarding legend to auto cross state champion to repair shop owner Alan ‘Ollie’ Gelfand has a great story and he is not bashful to tell it.

                                          Why Listen?

                                          • Alan shares his perspectives on taking care of your customers and they will tell two people
                                          • What his dad taught him years ago that still holds true today
                                          • How to survive after a law suit from VW; which was a life changing event. It is a David and Goliath story, but Goliath wins.
                                          • If you’ve ever raced before, Alan has some great stories of that era of his career. You will enjoy listening to Ollie talk about his passion for racing.
                                          • He is also big ‘nerd’ when it comes to SEO and making sure web surfers find his website.
                                          • Learn about his plans for a new business he recently purchased

                                          Here is a more detailed bio on Ollie’s Skateboarding legacy:

                                          Alan ‘Ollie’ Gelfand moved from New York to Hollywood, Florida with his family in 1972. Alan “Ollie” Gelfand started skateboarding in 1974 after his father bought him his first skateboard. In 1976 he won the South Florida Skateboard Championships. That same year the first concrete skateboard parks began to appear in the United States with the first being Skateboard City just up the coast in Port Orange, Florida. It would be another Hollywood skater by the name of Scott Goodman who would give Gelfand his nickname of “Ollie” and who would name Gelfand’s accidental aerial lipslide an Ollie Pop.

                                          Skateboard USA with its imperfect walls was atypical of the first-generation skate parks and it was the over-vertical sections of the park which played a significant role in Gelfand’s development of the Ollie Pop. In late 1977 California pro Stacy Peralta visited the Solid Surf Skate Park in Fort Lauderdale where he met Gelfand and observed with some disbelief his no-handed maneuver. By 1978 the Ollie Air was born, known today simply as the OLLIE.

                                          During the 1980s Ollie Gelfand turned to racing cars, driving Volkswagens, and winning many of the Sports Car Club of America SCCA races. In 1987 Gelfand won the World Karting Association, or WKA Grand National Championship. From there he went on to win four 24-hour races driving VW’s he custom-built in a shop called “Ollieprep”.

                                          In 2001 Gelfand returned to skateboarding. In 2002 he opened a venue in Hollywood, Florida called Olliewood which features a 48-foot bowl built by the Team Pain crew.

                                           Alan ‘Ollie’ Gelfand on Wiki

                                          The Ollie in Meriam Webster Dictionary 

                                           German Car Depot Website

                                          Ollieair.com

                                          ]]>                                          Skateboarding legend Alan ‘Ollie’ Gelfand owns German Car Depot in Hollywood, FL. His career path to entrepreneur shop owner has taken on a very some very interesting turns.

                                          From Skateboarding legend to auto cross state champion to repair shop owner Alan ‘Ollie’ Gelfand has a great story and he is not bashful to tell it.

                                          Why Listen?

                                          • Alan shares his perspectives on taking care of your customers and they will tell two people
                                          • What his dad taught him years ago that still holds true today
                                          • How to survive after a law suit from VW; which was a life changing event. It is a David and Goliath story, but Goliath wins.
                                          • If you’ve ever raced before, Alan has some great stories of that era of his career. You will enjoy listening to Ollie talk about his passion for racing.
                                          • He is also big ‘nerd’ when it comes to SEO and making sure web surfers find his website.
                                          • Learn about his plans for a new business he recently purchased

                                          Here is a more detailed bio on Ollie’s Skateboarding legacy:

                                          Alan ‘Ollie’ Gelfand moved from New York to Hollywood, Florida with his family in 1972. Alan “Ollie” Gelfand started skateboarding in 1974 after his father bought him his first skateboard. In 1976 he won the South Florida Skateboard Championships. That same year the first concrete skateboard parks began to appear in the United States with the first being Skateboard City just up the coast in Port Orange, Florida. It would be another Hollywood skater by the name of Scott Goodman who would give Gelfand his nickname of “Ollie” and who would name Gelfand’s accidental aerial lipslide an Ollie Pop.

                                          Skateboard USA with its imperfect walls was atypical of the first-generation skate parks and it was the over-vertical sections of the park which played a significant role in Gelfand’s development of the Ollie Pop. In late 1977 California pro Stacy Peralta visited the Solid Surf Skate Park in Fort Lauderdale where he met Gelfand and observed with some disbelief his no-handed maneuver. By 1978 the Ollie Air was born, known today simply as the OLLIE.

                                          During the 1980s Ollie Gelfand turned to racing cars, driving Volkswagens, and winning many of the Sports Car Club of America SCCA races. In 1987 Gelfand won the World Karting Association, or WKA Grand National Championship. From there he went on to win four 24-hour races driving VW’s he custom-built in a shop called “Ollieprep”.

                                          In 2001 Gelfand returned to skateboarding. In 2002 he opened a venue in Hollywood, Florida called Olliewood which features a 48-foot bowl built by the Team Pain crew.

                                           Alan ‘Ollie’ Gelfand on Wiki

                                          The Ollie in Meriam Webster Dictionary 

                                           German Car Depot Website

                                          Ollieair.com

                                          ]]>                                          https://remarkableresults.biz/?p=3115Tue, 05 Jan 2016 06:00:49 -040033:34falsefullSkateboarding legend Alan ‘Ollie’ Gelfand owns German Car Depot in Hollywood, FL. His career path to entrepreneur shop owner has taken on a very some very interesting turns. From Skateboarding legend to auto cross state champion to repair shop owner Alan ‘Ollie’ Gelfand has a great story and he is not bashful to tell it.…                                          RR 075: Brian Cruickshank from University of the AftermarketRR 075: Brian Cruickshank from University of the AftermarketBrian Cruickshank’s 22-year aftermarket career has been spent primarily in communications, marketing and higher education. He served for 15 years as a journalist and editor at Babcox Media where he covered virtually every level of the motor vehicle aftermarket.

                                          His most recent media assignment was Editor-in-Chief of Counterman Magazine where he covered traditional and retail distribution.

                                          In 2008 he was named director of the University of the Aftermarket at Northwood University, where he manages university level, aftermarket-specific continuing and executive education programs throughout the industry.

                                          Brian is very active in the industry, serving on committees within the Auto Care Association, Automotive Warehouse Distributors Association and several other industry organizations.

                                          He was honored in 2009 with the AIA Young Executive of the Year Award, 2010 with the AWDA Pursuit of Excellence Award and 2012 with the Mort Schwartz Excellence Award.

                                          He earned his Automotive Aftermarket Professional credential from the University of the Aftermarket in 2004 and his Master Automotive Aftermarket Professional credential in 2010.

                                          Brian previously served in the US Marine Corps and is a graduate of The Ohio State University. He completed an MBA from Northwood University’s DeVos Graduate School of Management in 2011.

                                          Why Listen?
                                          • He shares what, he believes, is the lifelong value that individuals, companies and the industry receive from the capstone program, Leadership 2.0. Brian explains the value that Leadership 2.0 can bring to you.
                                          • Brian recalls, in 2010, when the service professional was involved in Leadership 2.0. He said it changed the entire dynamic and brought an important missing element to the program.
                                          • Brian shares his thoughts on consolidation and what’s on the horizon with aftermarket education.

                                          University of the Aftermarket

                                           

                                          This episode is brought to you buy Federal-Mogul Motorparts and Guru Garage.

                                           

                                           

                                           

                                           

                                          ]]>                                          Brian Cruickshank’s 22-year aftermarket career has been spent primarily in communications, marketing and higher education. He served for 15 years as a journalist and editor at Babcox Media where he covered virtually every level of the motor vehicle aftermarket.

                                          His most recent media assignment was Editor-in-Chief of Counterman Magazine where he covered traditional and retail distribution.

                                          In 2008 he was named director of the University of the Aftermarket at Northwood University, where he manages university level, aftermarket-specific continuing and executive education programs throughout the industry.

                                          Brian is very active in the industry, serving on committees within the Auto Care Association, Automotive Warehouse Distributors Association and several other industry organizations.

                                          He was honored in 2009 with the AIA Young Executive of the Year Award, 2010 with the AWDA Pursuit of Excellence Award and 2012 with the Mort Schwartz Excellence Award.

                                          He earned his Automotive Aftermarket Professional credential from the University of the Aftermarket in 2004 and his Master Automotive Aftermarket Professional credential in 2010.

                                          Brian previously served in the US Marine Corps and is a graduate of The Ohio State University. He completed an MBA from Northwood University’s DeVos Graduate School of Management in 2011.

                                          Why Listen?
                                          • He shares what, he believes, is the lifelong value that individuals, companies and the industry receive from the capstone program, Leadership 2.0. Brian explains the value that Leadership 2.0 can bring to you.
                                          • Brian recalls, in 2010, when the service professional was involved in Leadership 2.0. He said it changed the entire dynamic and brought an important missing element to the program.
                                          • Brian shares his thoughts on consolidation and what’s on the horizon with aftermarket education.

                                          University of the Aftermarket

                                           

                                          This episode is brought to you buy Federal-Mogul Motorparts and Guru Garage.

                                           

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=3086Fri, 01 Jan 2016 03:00:00 -040030:45falsefullBrian Cruickshank’s 22-year aftermarket career has been spent primarily in communications, marketing and higher education. He served for 15 years as a journalist and editor at Babcox Media where he covered virtually every level of the motor vehicle aftermarket. His most recent media assignment was Editor-in-Chief of Counterman Magazine where he covered traditional and retail…                                          RR 074: Catering to the Female CustomerRR 074: Catering to the Female CustomerWhy Listen?

                                          • Did you always want to know what it takes to create a women friendly repair shop? What kind of amenities?
                                          • Do women car care clinic bring value? Is the bar higher for women?
                                          • Heavy talk that customer service to women needs the same respect that you give men.
                                          • We discussed service reps, communication, image, recruitment, and the revolution that is necessary to bring the entire industry to the next level.
                                          • There is so much quality dialogue, concepts and plain old common sense discussed that you will be engaged and enlightened right till the end.

                                          Three successful shop owners brought their perspectives and wisdom to this great discussion. Check out their bios and previous episodes:

                                          Amy Mattinat is owner of Auto Craftsmen in Montpelier, VT. Amy had the good fortune to combine her love of cars with a career in the automotive industry. Whether going on ride-and-drives, teaching car care clinics, or running her independent repair shop, she is able to combine her two passions: educating the public, especially women, about car care so they can make informed decisions and educating young women about the many career opportunities available in the auto care industry.

                                          Amy Mattinat was awarded the National Car Care Council Women’s Board ‘Top Female Shop Owner of the Year’ in 2012 and elected President of the Women’s Board in 2014 for a three year term. (Listen to Amy in episode 13 & 22)

                                          Bogi Lateiner from 180º Automotive in Phoenix, AZ.  (Listen to Bogi in episode 27) She graduated Phi Beta Kappa from Oberlin College in just three years with a double major in Women’s’ Studies and Pre-Law.

                                          As the pieces of her career came together, she began to see that her passion was not simply to fix cars, but to empower others to fix cars – women especially. Bogi also does business coaching, holds car-care classes for women, speaks on a wide range of subjects and is getting ready to film the 5th season as one of the 3-girl crew on the Velocity Channel show … All Girls Garage.

                                          Besides growing up in the family business Judy Zimmerman Walter is co-owner with her uncles and the CFO of, this 57 year young service business. Zimmerman’s Automotive, Mechanicsburg, PA is a true blue ‘family enterprise’ with 12 out of a team of 29 team members that are ‘IN THE FAMILY’. Zimmerman’s is a top automotive repair facility along with a quick lube and a used car division.

                                          Among her involvement:  Women’s Board of the Car Care Council, AASP-PA Alliance of Automotive Service Providers, and the Auto Care Association (Listen to Judy in episode 15)

                                          ]]>                                          Why Listen?

                                          • Did you always want to know what it takes to create a women friendly repair shop? What kind of amenities?
                                          • Do women car care clinic bring value? Is the bar higher for women?
                                          • Heavy talk that customer service to women needs the same respect that you give men.
                                          • We discussed service reps, communication, image, recruitment, and the revolution that is necessary to bring the entire industry to the next level.
                                          • There is so much quality dialogue, concepts and plain old common sense discussed that you will be engaged and enlightened right till the end.

                                          Three successful shop owners brought their perspectives and wisdom to this great discussion. Check out their bios and previous episodes:

                                          Amy Mattinat is owner of Auto Craftsmen in Montpelier, VT. Amy had the good fortune to combine her love of cars with a career in the automotive industry. Whether going on ride-and-drives, teaching car care clinics, or running her independent repair shop, she is able to combine her two passions: educating the public, especially women, about car care so they can make informed decisions and educating young women about the many career opportunities available in the auto care industry.

                                          Amy Mattinat was awarded the National Car Care Council Women’s Board ‘Top Female Shop Owner of the Year’ in 2012 and elected President of the Women’s Board in 2014 for a three year term. (Listen to Amy in episode 13 & 22)

                                          Bogi Lateiner from 180º Automotive in Phoenix, AZ.  (Listen to Bogi in episode 27) She graduated Phi Beta Kappa from Oberlin College in just three years with a double major in Women’s’ Studies and Pre-Law.

                                          As the pieces of her career came together, she began to see that her passion was not simply to fix cars, but to empower others to fix cars – women especially. Bogi also does business coaching, holds car-care classes for women, speaks on a wide range of subjects and is getting ready to film the 5th season as one of the 3-girl crew on the Velocity Channel show … All Girls Garage.

                                          Besides growing up in the family business Judy Zimmerman Walter is co-owner with her uncles and the CFO of, this 57 year young service business. Zimmerman’s Automotive, Mechanicsburg, PA is a true blue ‘family enterprise’ with 12 out of a team of 29 team members that are ‘IN THE FAMILY’. Zimmerman’s is a top automotive repair facility along with a quick lube and a used car division.

                                          Among her involvement:  Women’s Board of the Car Care Council, AASP-PA Alliance of Automotive Service Providers, and the Auto Care Association (Listen to Judy in episode 15)

                                          ]]>                                          https://remarkableresults.biz/?p=2909Tue, 29 Dec 2015 03:00:47 -040057:42falsefullWhy Listen? Did you always want to know what it takes to create a women friendly repair shop? What kind of amenities? Do women car care clinic bring value? Is the bar higher for women? Heavy talk that customer service to women needs the same respect that you give men. We discussed service reps, communication,…                                          RR 073: Charitable Initiatives in the Automotive AftermarketRR 073: Charitable Initiatives in the Automotive AftermarketWatch the replay below or listen to the audio only podcast when you are traveling, commuting or when you can’t be in front of a screen. The podcast is available on iTunes, Stitcher Radio and of course listen below.

                                          Charity starts at home. Automotive Aftermarket Charitable Initiatives peer discussion.

                                          Here’s what’s in store:

                                          • How Joe, Jeff and Mike’s charitable  efforts provide hope for so many tough situations
                                          • That you must lead with your heart
                                          • That giving, for these entrepreneurs, is what stands out at the end of the day that gives them the most reward
                                          • Compare your efforts, pick up a new idea or start your philanthropic program today.

                                          There is a lot of community support by service professional entrepreneurs in this great industry and I congratulate and commend you for your efforts.  Carm

                                          Guest Bio’s:

                                          Joe Valind

                                          In May 2005 Joe and wife Jessica became the proprietors of the Auto Safety Center in West Bend, Wisconsin. Joe is a 20 year industry veteran that employs 3 technicians has 5 lifts and 9 bays. He specializes in Honda/Acura, Toyota/Lexus but services most makes and models with a focus on tires. Joe Valind is not only an ASE Certified tech but also a certified Service Consultant. Joe’s philanthropy includes support of ‘See Of Hope- crisis pregnancy center’.

                                          Listen to a great interview with Joe on episode 67.

                                          Jeff Matt

                                          Jeff Matt owner and founder of Victory Auto Service & Glass, a family-owned, award-winning auto repair and auto glass business with six locations in Minnesota and Florida. Jeff in business since 1997 in a suburb of Minneapolis has now expanded to six with more than 40 employees.

                                          Jeff knew from the beginning he wanted to use his skills to be a blessing to those in his community by providing free and low-cost repairs to those in need. In 2003, Victory Auto began to partner with Minnesota non-profit Free to Be, Inc.(which was recently re-named Cars For Neighbors) to provide free and discounted auto services to individuals and families suffering from financial hardships in Anoka County. Since then, Victory Auto has donated in kind more than $500,000. Jeff has also donated dozens of cars and thousands of dollars in repairs over the years to individuals in need in his community who were brought to his attention.

                                          In 2011, Jeff received an Eleven Who Care award from local Minnesota TV station KARE 11 for his charitable work with Free to Be. Victory was named a 2014 Top Shop by Motor Age magazine, and they just received the 2015 Minnesota Business Ethics Award.  Catch a very in-depth interview with Jeff Matt in episode 48.

                                          Mike Davidson

                                          Mike Davidson is from Parkway Automotive in Little Rock, Arkansas and been in the industry for 31 years and a business owner for 18. His team includes 6 techs who support eight lifts and 7 bays with a shop foreman two service advisors and an estimator.

                                          Mike is an AMI graduate, an ASE Master Technician. Mike tells all about his great business in episode 52, really worth the listen! This episode is chock full of great take-a-ways including his hiring program called ‘hiring for keeps’. Learn how it made a huge impact on his hiring methods and practice.   Mike works with the Crisis Pregnancy Center of Arkansas. Listen to Mike in his own entrepreneur interview in episode 52.

                                          ]]>                                          Watch the replay below or listen to the audio only podcast when you are traveling, commuting or when you can’t be in front of a screen. The podcast is available on iTunes, Stitcher Radio and of course listen below.

                                          Charity starts at home. Automotive Aftermarket Charitable Initiatives peer discussion.

                                          Here’s what’s in store:

                                          • How Joe, Jeff and Mike’s charitable  efforts provide hope for so many tough situations
                                          • That you must lead with your heart
                                          • That giving, for these entrepreneurs, is what stands out at the end of the day that gives them the most reward
                                          • Compare your efforts, pick up a new idea or start your philanthropic program today.

                                          There is a lot of community support by service professional entrepreneurs in this great industry and I congratulate and commend you for your efforts.  Carm

                                          Guest Bio’s:

                                          Joe Valind

                                          In May 2005 Joe and wife Jessica became the proprietors of the Auto Safety Center in West Bend, Wisconsin. Joe is a 20 year industry veteran that employs 3 technicians has 5 lifts and 9 bays. He specializes in Honda/Acura, Toyota/Lexus but services most makes and models with a focus on tires. Joe Valind is not only an ASE Certified tech but also a certified Service Consultant. Joe’s philanthropy includes support of ‘See Of Hope- crisis pregnancy center’.

                                          Listen to a great interview with Joe on episode 67.

                                          Jeff Matt

                                          Jeff Matt owner and founder of Victory Auto Service & Glass, a family-owned, award-winning auto repair and auto glass business with six locations in Minnesota and Florida. Jeff in business since 1997 in a suburb of Minneapolis has now expanded to six with more than 40 employees.

                                          Jeff knew from the beginning he wanted to use his skills to be a blessing to those in his community by providing free and low-cost repairs to those in need. In 2003, Victory Auto began to partner with Minnesota non-profit Free to Be, Inc.(which was recently re-named Cars For Neighbors) to provide free and discounted auto services to individuals and families suffering from financial hardships in Anoka County. Since then, Victory Auto has donated in kind more than $500,000. Jeff has also donated dozens of cars and thousands of dollars in repairs over the years to individuals in need in his community who were brought to his attention.

                                          In 2011, Jeff received an Eleven Who Care award from local Minnesota TV station KARE 11 for his charitable work with Free to Be. Victory was named a 2014 Top Shop by Motor Age magazine, and they just received the 2015 Minnesota Business Ethics Award.  Catch a very in-depth interview with Jeff Matt in episode 48.

                                          Mike Davidson

                                          Mike Davidson is from Parkway Automotive in Little Rock, Arkansas and been in the industry for 31 years and a business owner for 18. His team includes 6 techs who support eight lifts and 7 bays with a shop foreman two service advisors and an estimator.

                                          Mike is an AMI graduate, an ASE Master Technician. Mike tells all about his great business in episode 52, really worth the listen! This episode is chock full of great take-a-ways including his hiring program called ‘hiring for keeps’. Learn how it made a huge impact on his hiring methods and practice.   Mike works with the Crisis Pregnancy Center of Arkansas. Listen to Mike in his own entrepreneur interview in episode 52.

                                          ]]>                                          https://remarkableresults.biz/?p=2980Tue, 22 Dec 2015 03:00:02 -040033:45falsefullWatch the replay below or listen to the audio only podcast when you are traveling, commuting or when you can’t be in front of a screen. The podcast is available on iTunes, Stitcher Radio and of course listen below. Charity starts at home. Automotive Aftermarket Charitable Initiatives peer discussion. Here’s what’s in store: How Joe, Jeff…                                          RR 072: Tony Molla on the 21st Century Repair ShopRR 072: Tony Molla on the 21st Century Repair ShopTony Molla, Vice President of ASA, The Automotive Service Association and I hand a frank discussion on ‘The 21st Century Repair Shop’. You will take-a-way a perspective on the:

                                          • Need for a learning culture
                                          • Impact of technology
                                          • Need for owners to be involved in the industry, to network and to be involved in 20 groups
                                          • Need to create educational opportunities for service writers and technicians, but as important business management education for shop owners.

                                          We talked internships, mentoring, millennials, STEM and a trend in who will buy shops in the future because shops will need to be run more professionally and be more upscale as we move through the 21st century. You’ve had the pleasure to hear Tony in episode 66 where we discussed his role at ASA.

                                          Tony has over 35 years’ experience in the automotive service industry and has held positions at all levels, including technician, service manager, parts store manager, new car sales and automotive technical editor writing service manuals for the Chilton Book Company. He has authored more than a dozen technical and car care manuals for both professional technicians and consumers.

                                          Prior to joining ASA in May, 2015, Tony spent fifteen years as Vice President, Communications for the National Institute for Automotive Service Excellence (ASE). He also spent nine years as the Editorial Director of Motor Age magazine and Automotive Body Repair News (ABRN).

                                          Tony Molla is an ASE certified automotive technician, past president of the Automotive Communications Council, and a regular presenter and moderator at many industry events annually.

                                          Tony’s honors include:

                                          • Honorary lifetime member of the Mobile Air Conditioning Society Worldwide (MACS)
                                          • Collision Industry Conference Q Award,
                                          • Ten Chilton Outstanding Editorial Achievement awards
                                          • Chilton Editor of the Year award
                                          • Two Society of Automotive Journalists MOTO awards
                                          • The Jesse H. Neal Editorial Award for his editorials in Motor Age Magazine
                                          • Honored with the Northwood University Automotive Aftermarket Management Education Award in 2012.

                                           

                                           

                                          ]]>                                          Tony Molla, Vice President of ASA, The Automotive Service Association and I hand a frank discussion on ‘The 21st Century Repair Shop’. You will take-a-way a perspective on the:

                                          • Need for a learning culture
                                          • Impact of technology
                                          • Need for owners to be involved in the industry, to network and to be involved in 20 groups
                                          • Need to create educational opportunities for service writers and technicians, but as important business management education for shop owners.

                                          We talked internships, mentoring, millennials, STEM and a trend in who will buy shops in the future because shops will need to be run more professionally and be more upscale as we move through the 21st century. You’ve had the pleasure to hear Tony in episode 66 where we discussed his role at ASA.

                                          Tony has over 35 years’ experience in the automotive service industry and has held positions at all levels, including technician, service manager, parts store manager, new car sales and automotive technical editor writing service manuals for the Chilton Book Company. He has authored more than a dozen technical and car care manuals for both professional technicians and consumers.

                                          Prior to joining ASA in May, 2015, Tony spent fifteen years as Vice President, Communications for the National Institute for Automotive Service Excellence (ASE). He also spent nine years as the Editorial Director of Motor Age magazine and Automotive Body Repair News (ABRN).

                                          Tony Molla is an ASE certified automotive technician, past president of the Automotive Communications Council, and a regular presenter and moderator at many industry events annually.

                                          Tony’s honors include:

                                          • Honorary lifetime member of the Mobile Air Conditioning Society Worldwide (MACS)
                                          • Collision Industry Conference Q Award,
                                          • Ten Chilton Outstanding Editorial Achievement awards
                                          • Chilton Editor of the Year award
                                          • Two Society of Automotive Journalists MOTO awards
                                          • The Jesse H. Neal Editorial Award for his editorials in Motor Age Magazine
                                          • Honored with the Northwood University Automotive Aftermarket Management Education Award in 2012.

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=2981Fri, 18 Dec 2015 03:00:52 -040025:01falsefullTony Molla, Vice President of ASA, The Automotive Service Association and I hand a frank discussion on ‘The 21st Century Repair Shop’. You will take-a-way a perspective on the: Need for a learning culture Impact of technology Need for owners to be involved in the industry, to network and to be involved in 20 groups…                                          RR 071: Chris Price from Saratoga ShellRR 071: Chris Price from Saratoga ShellChris Price from Saratoga Shell in San Jose, CA is just a stone’s throw from Apple Headquarters. He says that the medium income in the market is $350,000 and houses start at $2.5 Million. Only a handful of markets in the country can boast those stats.

                                          Chris is a 25 year industry veteran with 3 technicians with certifications of Master ASE, L1, and California Smog Check. He is a 6 day a week business with 3 lifts, 3 bays and his wife April is by his side.

                                          Chris grew up loving cars and received a Scholarship to UTI Phoenix and graduated with honors in 1994. He worked in GM dealerships until he went to work at a European dealership and began working on Mercedes Benz. His Mercedes background didn’t hurt when he bought Saratoga Shell in 2006.

                                          Software is another passion, call it a love, and he helped start KuKui while in a bible study program and continues to support software development with them.

                                          Our discussions touched on a lifetime parts and labor warranty he is going to implement. We also talked about suppliers, phone skills management and a new vehicle inspection program he is implementing.

                                          Also learn what Chris feels is the best way to get new customers.

                                          ]]>                                          Chris Price from Saratoga Shell in San Jose, CA is just a stone’s throw from Apple Headquarters. He says that the medium income in the market is $350,000 and houses start at $2.5 Million. Only a handful of markets in the country can boast those stats.

                                          Chris is a 25 year industry veteran with 3 technicians with certifications of Master ASE, L1, and California Smog Check. He is a 6 day a week business with 3 lifts, 3 bays and his wife April is by his side.

                                          Chris grew up loving cars and received a Scholarship to UTI Phoenix and graduated with honors in 1994. He worked in GM dealerships until he went to work at a European dealership and began working on Mercedes Benz. His Mercedes background didn’t hurt when he bought Saratoga Shell in 2006.

                                          Software is another passion, call it a love, and he helped start KuKui while in a bible study program and continues to support software development with them.

                                          Our discussions touched on a lifetime parts and labor warranty he is going to implement. We also talked about suppliers, phone skills management and a new vehicle inspection program he is implementing.

                                          Also learn what Chris feels is the best way to get new customers.

                                          ]]>                                          https://remarkableresults.biz/?p=2972Tue, 15 Dec 2015 03:00:01 -040035:04falsefullChris Price from Saratoga Shell in San Jose, CA is just a stone’s throw from Apple Headquarters. He says that the medium income in the market is $350,000 and houses start at $2.5 Million. Only a handful of markets in the country can boast those stats. Chris is a 25 year industry veteran with 3…                                          RR 070: G Jerry Truglia with ATTSRR 070: G Jerry Truglia with ATTSG Jerry Truglia is well known for his automotive training through his company ATTS: Automotive Technician Training Services, where he covers topics ranging from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group (TST).  TST is a 501(c)(3) educational not-for-profit and is devoted to the following since its inception. The purpose of TST is:

                                          • Keeping our fellow technicians up to date with the latest technology.
                                          • Providing quality training seminars and educational materials at a reasonable price.
                                          • Delivering practical, useful repair information.
                                          • Keeping technicians informed of industry trends.
                                          • Increasing consumer awareness of our skills and professionalism

                                          In this episode G will let you know what the hot training topics are going to be in the near future and what he sees is a shift in the way learning happens. When I asked him about finding good techs, he was very pointed and concerned about this most important industry topic.

                                          This very comprehensive and enlightening episode exposed the passion G has about training and the future of the industry. Since he’s been at the training game for years I’m not surprised that you’ve not been to one of this training seminars, seen one of his you tube video’s or been to one of his webcasts.

                                          He will let you know what the hot training topics are going to be in the near future and what he sees is a shift in the way learning happens. When you hear the sound bite in the beginning of this episode he sums it up by saying ‘If You Don’t Update You Evaporate’. Wow, no wiser words spoken in the face of rapid technology changes every day.

                                          G Jerry Truglia assists technicians at AutoClinic in Mahopac, New York about 40 miles north of NYC. This allows him to stay involved  and connected to real world automotive problems, train technicians and validate real world problems that he uses to frame articles he writes and design curriculum. G also works with other repairs shops as well.

                                          Here is a slice of G Jerry’s resume:

                                          • World Class ASE Triple Master (Auto, Truck, School Bus) A9,  L1, L3, CNG, Undercar, Service Consultant
                                          • Participated in writing the L1 and L3 test for ASEAutomotive Service Excellent Master Auto, Master Truck, L1, CNG,
                                          • Undercar Specialist and School Bus Certified
                                          • Member Council of Advanced Automotive Trainers
                                          • National Train the Trainer
                                          • ATTP Master Instructor, New York State , CT and New Jersey
                                          • ATTP Master Instructor
                                          • Author / Co Author/ Technical adviser on three OBD II books
                                          • Truglia’s 2001 book Getting to Know OBD II won a Motor Magazine Top 20 Award
                                          • Society Automotive Engineers / Service Technician Society Board
                                            Member and Technical Committee Adviser, STS 2003 President
                                          • MACS Instructor
                                          • Fluke Master Instructor
                                          • SPX NYS Dyno Instructor
                                          • Rutgers University Instructor
                                          • Picked as one of the Top Instructors for the EPA & SAE Video on OBD II
                                          • Published articles for CAAT, Standard Motor Products, Tool & Equipment Magazines plus other publications, assisted in NAPA N.I.A.T. training courses which are CASE Certified
                                          • Motor Top 20 award winner for assistance on two Tools for Education products
                                          • Provider of OBD II Training and or training material for the State of Alaska, Ohio, Oregon, Maryland, Nevada, Virginia, New Jersey, New York, Wisconsin and the US EPA
                                          • Guest speaker at SAE Congress and IM Solutions

                                          www.attstraining.com/

                                          ]]>                                          G Jerry Truglia is well known for his automotive training through his company ATTS: Automotive Technician Training Services, where he covers topics ranging from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group (TST).  TST is a 501(c)(3) educational not-for-profit and is devoted to the following since its inception. The purpose of TST is:

                                          • Keeping our fellow technicians up to date with the latest technology.
                                          • Providing quality training seminars and educational materials at a reasonable price.
                                          • Delivering practical, useful repair information.
                                          • Keeping technicians informed of industry trends.
                                          • Increasing consumer awareness of our skills and professionalism

                                          In this episode G will let you know what the hot training topics are going to be in the near future and what he sees is a shift in the way learning happens. When I asked him about finding good techs, he was very pointed and concerned about this most important industry topic.

                                          This very comprehensive and enlightening episode exposed the passion G has about training and the future of the industry. Since he’s been at the training game for years I’m not surprised that you’ve not been to one of this training seminars, seen one of his you tube video’s or been to one of his webcasts.

                                          He will let you know what the hot training topics are going to be in the near future and what he sees is a shift in the way learning happens. When you hear the sound bite in the beginning of this episode he sums it up by saying ‘If You Don’t Update You Evaporate’. Wow, no wiser words spoken in the face of rapid technology changes every day.

                                          G Jerry Truglia assists technicians at AutoClinic in Mahopac, New York about 40 miles north of NYC. This allows him to stay involved  and connected to real world automotive problems, train technicians and validate real world problems that he uses to frame articles he writes and design curriculum. G also works with other repairs shops as well.

                                          Here is a slice of G Jerry’s resume:

                                          • World Class ASE Triple Master (Auto, Truck, School Bus) A9,  L1, L3, CNG, Undercar, Service Consultant
                                          • Participated in writing the L1 and L3 test for ASEAutomotive Service Excellent Master Auto, Master Truck, L1, CNG,
                                          • Undercar Specialist and School Bus Certified
                                          • Member Council of Advanced Automotive Trainers
                                          • National Train the Trainer
                                          • ATTP Master Instructor, New York State , CT and New Jersey
                                          • ATTP Master Instructor
                                          • Author / Co Author/ Technical adviser on three OBD II books
                                          • Truglia’s 2001 book Getting to Know OBD II won a Motor Magazine Top 20 Award
                                          • Society Automotive Engineers / Service Technician Society Board
                                            Member and Technical Committee Adviser, STS 2003 President
                                          • MACS Instructor
                                          • Fluke Master Instructor
                                          • SPX NYS Dyno Instructor
                                          • Rutgers University Instructor
                                          • Picked as one of the Top Instructors for the EPA & SAE Video on OBD II
                                          • Published articles for CAAT, Standard Motor Products, Tool & Equipment Magazines plus other publications, assisted in NAPA N.I.A.T. training courses which are CASE Certified
                                          • Motor Top 20 award winner for assistance on two Tools for Education products
                                          • Provider of OBD II Training and or training material for the State of Alaska, Ohio, Oregon, Maryland, Nevada, Virginia, New Jersey, New York, Wisconsin and the US EPA
                                          • Guest speaker at SAE Congress and IM Solutions

                                          www.attstraining.com/

                                          ]]>                                          https://remarkableresults.biz/?p=2951Fri, 11 Dec 2015 01:54:09 -040039:29falsefullG Jerry Truglia is well known for his automotive training through his company ATTS: Automotive Technician Training Services, where he covers topics ranging from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group (TST).  TST is a 501(c)(3) educational not-for-profit and…                                          RR 069: E-Myth: Working ON your business and not IN it.RR 069: E-Myth: Working ON your business and not IN it.Michael Gerber’s E-myth is a very powerful book that serves up the Entrepreneurial Myth. It is a must read book for all entrepreneurs. I won’t serve up the premise of the book now because I do it in the beginning of the episode. This is a must watch or listen to episode and one that you may come back to ever and over again. My guests are:

                                          Greg Skolnik from Motor Works in Rockville, MD. Greg has owned his shop for 37 years. He has a 3,000 SQ FT facility with 6 bay/lifts plus an alignment bay. Greg’s business is open 200 days per year, that’s right a 4 day work week and specialized in the Honda & Toyota platforms. Greg is a certified Master Automobile Technician and holds the L-1 certification and also received the Accredited Automotive Management (AAM) degree from AMI. He’s worked with a business coach for 12 years and does coaching for other service professional entrepreneurs. (Episode 46)

                                          Bill Nalu (Episode 39) form Interstate Auto Care in Madison Heights, MI has 30 years in the business to include some time as a Shell dealer. He and his brother are partners in the business. We actually talked about the E-Myth in his own episode 39. I call Bill the ‘philosopher’ and you are in for a treat from this wise man as he brings some very fresh perspectives to this discussion.

                                          Jerry Kezhaya (Episode 35) from The Auto Shop in Plano Texas has been in business since 1981. He’s got a large shop … at 35,000 sq ft. and 21 lifts.  Jerry has a business coaching and mastermind group he leads and believes in mentoring. He’s made the leap to working on his business and he takes plenty of time with his wife to travel the country. A great quote from his own episode 35 is “You Can’t Do Business from a Creeper” (Almost has the same business tenet as the ‘E-Myth’)

                                          ]]>                                          Michael Gerber’s E-myth is a very powerful book that serves up the Entrepreneurial Myth. It is a must read book for all entrepreneurs. I won’t serve up the premise of the book now because I do it in the beginning of the episode. This is a must watch or listen to episode and one that you may come back to ever and over again. My guests are:

                                          Greg Skolnik from Motor Works in Rockville, MD. Greg has owned his shop for 37 years. He has a 3,000 SQ FT facility with 6 bay/lifts plus an alignment bay. Greg’s business is open 200 days per year, that’s right a 4 day work week and specialized in the Honda & Toyota platforms. Greg is a certified Master Automobile Technician and holds the L-1 certification and also received the Accredited Automotive Management (AAM) degree from AMI. He’s worked with a business coach for 12 years and does coaching for other service professional entrepreneurs. (Episode 46)

                                          Bill Nalu (Episode 39) form Interstate Auto Care in Madison Heights, MI has 30 years in the business to include some time as a Shell dealer. He and his brother are partners in the business. We actually talked about the E-Myth in his own episode 39. I call Bill the ‘philosopher’ and you are in for a treat from this wise man as he brings some very fresh perspectives to this discussion.

                                          Jerry Kezhaya (Episode 35) from The Auto Shop in Plano Texas has been in business since 1981. He’s got a large shop … at 35,000 sq ft. and 21 lifts.  Jerry has a business coaching and mastermind group he leads and believes in mentoring. He’s made the leap to working on his business and he takes plenty of time with his wife to travel the country. A great quote from his own episode 35 is “You Can’t Do Business from a Creeper” (Almost has the same business tenet as the ‘E-Myth’)

                                          ]]>                                          https://remarkableresults.biz/?p=2890Tue, 08 Dec 2015 02:00:38 -040052:57falsefullMichael Gerber’s E-myth is a very powerful book that serves up the Entrepreneurial Myth. It is a must read book for all entrepreneurs. I won’t serve up the premise of the book now because I do it in the beginning of the episode. This is a must watch or listen to episode and one that…                                          RR 068: Shari Pheasant from Horse Power StrategiesRR 068: Shari Pheasant from Horse Power StrategiesShari Pheasant is owner with her husband of a professional repair shop in Reno, NV and the COO of the Institute for Automotive Business Excellence, and also the founder of Horse Power Strategies. This episode brings a focus to Shari’s passion for and focus on personal growth and professional development through equine based strategies. Her program offers hands on workshops, events and sessions both individually and for team building.

                                          Shari quotes an often discussed reality that 11 billion dollars is lost annually due to a lack of employee engagement, which she says occurs largely due to the lack of competent leaders in our companies and businesses. At the Horse Power Strategies ‘Boot Camp’ she has a methodology of training, through live equine interaction to improve leadership and team building skills. Shari says only 20-30% of in classroom learning is retained and executed to improve lives but  experiential learning research shows participants retain up to 70% or more.

                                          She uses the DISC communications profile and Gallup’s Strength’s finder assessment in the ‘boot camp’ to best help her students improve their leadership skills and show how different personalities of a horse can zero in on deeper knowledge of their own personal communications style.  We cover how you can learn a new language to communicate to the horse and thereby flipping the switches inside our own capabilities to best understand how to communicate to your peers or direct reports.

                                          Shari says that a horse is always looking for a leader and are very easy to forgive. This episode is one like you’ve never heard before and is so worth it, like all episodes, to spend your time on the up-take. I promise that you’ll take-a-way more than one thing from this episode so get out your yellow pad or personal digital recorder.

                                          Find Shari Pheasant’s Horse Power Strategies on the web at http://www.iamhorsepower.com

                                          ]]>                                          Shari Pheasant is owner with her husband of a professional repair shop in Reno, NV and the COO of the Institute for Automotive Business Excellence, and also the founder of Horse Power Strategies. This episode brings a focus to Shari’s passion for and focus on personal growth and professional development through equine based strategies. Her program offers hands on workshops, events and sessions both individually and for team building.

                                          Shari quotes an often discussed reality that 11 billion dollars is lost annually due to a lack of employee engagement, which she says occurs largely due to the lack of competent leaders in our companies and businesses. At the Horse Power Strategies ‘Boot Camp’ she has a methodology of training, through live equine interaction to improve leadership and team building skills. Shari says only 20-30% of in classroom learning is retained and executed to improve lives but  experiential learning research shows participants retain up to 70% or more.

                                          She uses the DISC communications profile and Gallup’s Strength’s finder assessment in the ‘boot camp’ to best help her students improve their leadership skills and show how different personalities of a horse can zero in on deeper knowledge of their own personal communications style.  We cover how you can learn a new language to communicate to the horse and thereby flipping the switches inside our own capabilities to best understand how to communicate to your peers or direct reports.

                                          Shari says that a horse is always looking for a leader and are very easy to forgive. This episode is one like you’ve never heard before and is so worth it, like all episodes, to spend your time on the up-take. I promise that you’ll take-a-way more than one thing from this episode so get out your yellow pad or personal digital recorder.

                                          Find Shari Pheasant’s Horse Power Strategies on the web at http://www.iamhorsepower.com

                                          ]]>                                          https://remarkableresults.biz/?p=2910Fri, 04 Dec 2015 02:00:11 -040030:02falsefullShari Pheasant is owner with her husband of a professional repair shop in Reno, NV and the COO of the Institute for Automotive Business Excellence, and also the founder of Horse Power Strategies. This episode brings a focus to Shari’s passion for and focus on personal growth and professional development through equine based strategies. Her…                                          RR 067: Joe Valind from Auto Safety CenterRR 067: Joe Valind from Auto Safety CenterAs a high school senior Joe got his first automotive mechanic job in September 1995 through his high school co-op program. As the Lord’s providence would have it, the placement was with Roger Berth at the Auto Safety Center. (The shop he owns today)  In January 1996 Joe graduated from West Bend East High School and began working full time at Auto Safety Center.

                                          Roger was a great mentor and Joe learned a great deal during his time there. Joe quickly recognized his obsession with cars and a personal goal to own his own shop. He attended Moraine Park Technical College of Fond du Lac and received a degree in Automotive Technologies. At the time Auto Safety Center did not do all aspects of auto repair so Joe moved to another shop to broaden his repair skills.

                                          After a few years of gaining experience Joe decided the time was right to own his own business. He pursued purchasing a shop in West Bend but the deal fell through after several months of negotiations. The shop Joe was working at was closing and his hope of purchasing a shop was put on hold as he focused on finding a job.

                                          Joe heard Roger at Auto Safety Center was looking for help and dropped in to see if the job was available. Joe Valind 3They hit off just like before and 15 minutes into their conversation Roger asked “Have you ever thought of going into business for yourself?” Joe replied “Funny you should ask”. It took another year and half to finalize the transaction but in May 2005 Joe and wife Jessica became the next proprietors of the Auto Safety Center.

                                          The common characteristic throughout all the years and changes of ownership has been a commitment to customer satisfaction. From Ralph, then Roger, and now Joe the values of quality work, honesty, and integrity have remained unchanged. The business has 9 bays, 5 lifts, 3 technicians and specializes in Honda/Acura, Toyota/Lexus however services most makes and models.

                                          This interview is jammed with great wisdom from Joe to include the inside on his strong culture. At the time of the interview Joe is searching long and hard for a quality A Tech, he talks of his challenge. He says that ‘leaders are readers’, and he shares two books that are very powerful reads for him. … see the show notes for the titles and authors.  The episode is has a lot of perspective from Joe on success, advice, how he makes work/life balance happen, on developing people and corporate culture.

                                          Books mentioned on the show:

                                          • God is my CEO by Larry Jullian
                                          • Mover Of Men And Mountains by R.G. Le Tourneau

                                          http://autosafetycenterwb.com

                                          ]]>                                          As a high school senior Joe got his first automotive mechanic job in September 1995 through his high school co-op program. As the Lord’s providence would have it, the placement was with Roger Berth at the Auto Safety Center. (The shop he owns today)  In January 1996 Joe graduated from West Bend East High School and began working full time at Auto Safety Center.

                                          Roger was a great mentor and Joe learned a great deal during his time there. Joe quickly recognized his obsession with cars and a personal goal to own his own shop. He attended Moraine Park Technical College of Fond du Lac and received a degree in Automotive Technologies. At the time Auto Safety Center did not do all aspects of auto repair so Joe moved to another shop to broaden his repair skills.

                                          After a few years of gaining experience Joe decided the time was right to own his own business. He pursued purchasing a shop in West Bend but the deal fell through after several months of negotiations. The shop Joe was working at was closing and his hope of purchasing a shop was put on hold as he focused on finding a job.

                                          Joe heard Roger at Auto Safety Center was looking for help and dropped in to see if the job was available. Joe Valind 3They hit off just like before and 15 minutes into their conversation Roger asked “Have you ever thought of going into business for yourself?” Joe replied “Funny you should ask”. It took another year and half to finalize the transaction but in May 2005 Joe and wife Jessica became the next proprietors of the Auto Safety Center.

                                          The common characteristic throughout all the years and changes of ownership has been a commitment to customer satisfaction. From Ralph, then Roger, and now Joe the values of quality work, honesty, and integrity have remained unchanged. The business has 9 bays, 5 lifts, 3 technicians and specializes in Honda/Acura, Toyota/Lexus however services most makes and models.

                                          This interview is jammed with great wisdom from Joe to include the inside on his strong culture. At the time of the interview Joe is searching long and hard for a quality A Tech, he talks of his challenge. He says that ‘leaders are readers’, and he shares two books that are very powerful reads for him. … see the show notes for the titles and authors.  The episode is has a lot of perspective from Joe on success, advice, how he makes work/life balance happen, on developing people and corporate culture.

                                          Books mentioned on the show:

                                          • God is my CEO by Larry Jullian
                                          • Mover Of Men And Mountains by R.G. Le Tourneau

                                          http://autosafetycenterwb.com

                                          ]]>                                          https://remarkableresults.biz/?p=2901Tue, 01 Dec 2015 02:00:44 -040032:18falsefullAs a high school senior Joe got his first automotive mechanic job in September 1995 through his high school co-op program. As the Lord’s providence would have it, the placement was with Roger Berth at the Auto Safety Center. (The shop he owns today)  In January 1996 Joe graduated from West Bend East High School…                                          RR 066: Tony Molla from the Automotive Service Association (ASA)RR 066: Tony Molla from the Automotive Service Association (ASA)Industry veteran Tony Molla, Vice President of ASA (Automotive Service Association) brings an enlightening discussion to the Remarkable Results Podcast tribe. Tony has over 35 years’ experience in the automotive service industry and has held positions at all levels, including technician, service manager, parts store manager, new car sales and automotive technical editor writing service manuals for the Chilton Book Company. He has authored more than a dozen technical and car care manuals for both professional technicians and consumers.

                                          Prior to joining ASA in May, 2015, Tony spent fifteen years as the Vice President, Communications for the National Institute for Automotive Service Excellence (ASE). He also spent nine years as the Editorial Director of Motor Age magazine and Automotive Body Repair News (ABRN).

                                          He is an ASE certified automotive technician, past president of the Automotive Communications Council, and a regular presenter and moderator at many industry events annually.

                                          Tony and I spend some quality time talking about his responsibilities at ASA, the value of association membership, and his poignant views of the industry. Tony’s honors include:

                                          • Honorary lifetime member of the Mobile Air Conditioning Society Worldwide (MACS)
                                          • Collision Industry Conference Q Award,
                                          • Ten Chilton Outstanding Editorial Achievement awards
                                          • Chilton Editor of the Year award
                                          • Two Society of Automotive Journalists MOTO awards
                                          • The Jesse H. Neal Editorial Award for his editorials in Motor Age Magazine
                                          • Honored with the Northwood University Automotive Aftermarket Management Education Award in 2012.

                                          ]]>                                          Industry veteran Tony Molla, Vice President of ASA (Automotive Service Association) brings an enlightening discussion to the Remarkable Results Podcast tribe. Tony has over 35 years’ experience in the automotive service industry and has held positions at all levels, including technician, service manager, parts store manager, new car sales and automotive technical editor writing service manuals for the Chilton Book Company. He has authored more than a dozen technical and car care manuals for both professional technicians and consumers.

                                          Prior to joining ASA in May, 2015, Tony spent fifteen years as the Vice President, Communications for the National Institute for Automotive Service Excellence (ASE). He also spent nine years as the Editorial Director of Motor Age magazine and Automotive Body Repair News (ABRN).

                                          He is an ASE certified automotive technician, past president of the Automotive Communications Council, and a regular presenter and moderator at many industry events annually.

                                          Tony and I spend some quality time talking about his responsibilities at ASA, the value of association membership, and his poignant views of the industry. Tony’s honors include:

                                          • Honorary lifetime member of the Mobile Air Conditioning Society Worldwide (MACS)
                                          • Collision Industry Conference Q Award,
                                          • Ten Chilton Outstanding Editorial Achievement awards
                                          • Chilton Editor of the Year award
                                          • Two Society of Automotive Journalists MOTO awards
                                          • The Jesse H. Neal Editorial Award for his editorials in Motor Age Magazine
                                          • Honored with the Northwood University Automotive Aftermarket Management Education Award in 2012.

                                          ]]>                                          https://remarkableresults.biz/?p=2891Fri, 27 Nov 2015 12:18:06 -040023:46falsefullIndustry veteran Tony Molla, Vice President of ASA (Automotive Service Association) brings an enlightening discussion to the Remarkable Results Podcast tribe. Tony has over 35 years’ experience in the automotive service industry and has held positions at all levels, including technician, service manager, parts store manager, new car sales and automotive technical editor writing service…                                          RR 065: Darrell Marx from Darrell’s FirestoneRR 065: Darrell Marx from Darrell’s FirestoneDarrell Marx from Darrell’s Firestone from Farmington, MI joined the family business at 12 … not uncommon for most families to engage the children at an early age. At 16 he was certified in auto repair and began his career repairing cars.

                                          He bought his Firestone stores in 1999 and 2000 and his sister Pamela is his partner. They now operate two locations with eleven bays and six technicians. Each location has full service gasoline and complete auto repair.

                                          Darrell is a board member of the service station dealer association and a Bridgestone Tire certified retailer and is on Shell’s marketing advisory board.

                                          He gives back in big ways to his community. Darrell has hired from a shadowing program he’s facilitated with local high schools and has spoken about business to students in his communities. He even offers free oil changes to local high school seniors and embraces senior homes with gift certificates for auto repair or to Kroger.
                                          Darrell has also given away more than 300 copies of a book called Attitudes of Gratitude by MJ Ryan. You’re going to enjoy Darrell Marx’s success story as he is all about being the pillar of his community and giving back.

                                          ]]>                                          Darrell Marx from Darrell’s Firestone from Farmington, MI joined the family business at 12 … not uncommon for most families to engage the children at an early age. At 16 he was certified in auto repair and began his career repairing cars.

                                          He bought his Firestone stores in 1999 and 2000 and his sister Pamela is his partner. They now operate two locations with eleven bays and six technicians. Each location has full service gasoline and complete auto repair.

                                          Darrell is a board member of the service station dealer association and a Bridgestone Tire certified retailer and is on Shell’s marketing advisory board.

                                          He gives back in big ways to his community. Darrell has hired from a shadowing program he’s facilitated with local high schools and has spoken about business to students in his communities. He even offers free oil changes to local high school seniors and embraces senior homes with gift certificates for auto repair or to Kroger.
                                          Darrell has also given away more than 300 copies of a book called Attitudes of Gratitude by MJ Ryan. You’re going to enjoy Darrell Marx’s success story as he is all about being the pillar of his community and giving back.

                                          ]]>                                          https://remarkableresults.biz/?p=2887Tue, 24 Nov 2015 02:00:00 -040032:08falsefullDarrell Marx from Darrell’s Firestone from Farmington, MI joined the family business at 12 … not uncommon for most families to engage the children at an early age. At 16 he was certified in auto repair and began his career repairing cars. He bought his Firestone stores in 1999 and 2000 and his sister Pamela…                                          RR 064: BJ Lee from Institute of Automotive Business ExcellenceRR 064: BJ Lee from Institute of Automotive Business ExcellenceB. J. Lee is a business coach, consultant and VP of Client Services at the Institute for Automotive Business Excellence.

                                          A great episode with a smart guy who has all the battle scars to prove his wisdom. Throughout the years, B. J. has managed, owned or partnered in several repair shops and has gained a wealth of experience in which he calls upon to train others within his own organizations as well as abroad.

                                          Whether working in a high-end store or a small rural community, B. J. can easily adapt to any challenges quickly. B. J.’s success and experience has given him the opportunity to partner with Cecil and the Team at The Institute of Automotive Business Excellence and to be a Consultant to other shop owners and service advisors. Moving up quickly in the field of Business Consulting, he is making a name for himself and loves to see the positive changes within the auto repair industry.

                                          Carm intentionally took the interview in a different direction from the previous coaching episodes, excellent in their own right, however we wanted to to a deep dive on issues like work life balance, barriers to engagement and what personal disciplines are needed for accountability. B. J. has also written monthly Shop Smarts columns for Ratchet + Wrench Magazine.  B. J. and his wife Rachel frequent Hawaii and plan to retire there. Now that is a great goal.

                                          ]]>                                          B. J. Lee is a business coach, consultant and VP of Client Services at the Institute for Automotive Business Excellence.

                                          A great episode with a smart guy who has all the battle scars to prove his wisdom. Throughout the years, B. J. has managed, owned or partnered in several repair shops and has gained a wealth of experience in which he calls upon to train others within his own organizations as well as abroad.

                                          Whether working in a high-end store or a small rural community, B. J. can easily adapt to any challenges quickly. B. J.’s success and experience has given him the opportunity to partner with Cecil and the Team at The Institute of Automotive Business Excellence and to be a Consultant to other shop owners and service advisors. Moving up quickly in the field of Business Consulting, he is making a name for himself and loves to see the positive changes within the auto repair industry.

                                          Carm intentionally took the interview in a different direction from the previous coaching episodes, excellent in their own right, however we wanted to to a deep dive on issues like work life balance, barriers to engagement and what personal disciplines are needed for accountability. B. J. has also written monthly Shop Smarts columns for Ratchet + Wrench Magazine.  B. J. and his wife Rachel frequent Hawaii and plan to retire there. Now that is a great goal.

                                          ]]>                                          https://remarkableresults.biz/?p=2871Fri, 20 Nov 2015 02:00:00 -040022:33falsefullB. J. Lee is a business coach, consultant and VP of Client Services at the Institute for Automotive Business Excellence. A great episode with a smart guy who has all the battle scars to prove his wisdom. Throughout the years, B. J. has managed, owned or partnered in several repair shops and has gained a…                                          RR 063: Value of a Business CoachRR 063: Value of a Business CoachBusiness coaching is a hot subject and one that my guests know a lot about; they share their reasons for engaging a business coach and honestly and intimately tell how it has changed their lives and business. Two of my guests have done or are doing coaching for other shop owners.  An enormous amount of great take-a-ways await you too many to list here … you may have to listen or watch twice to get all the gems that glisten in this episode. Our esteemed line up:

                                          • Bill Hill owner of Mighty Auto Pro in Medina OH, (Listen to Bill’s own epiode #21) He owns a 16 bay 10,000 sq ft shop for 17 years with 13 associates. He has worked with a business coach for the last eight years and he provides business coaching for other shop owners.
                                          • Gene Morrill is owner of Certified Automotive in Glendora, CA since 1978 and has accomplished something that has never been done before. He has won Motor Age’s top shop 5 times in 7 years. (2008, 2009, 2011, 2012, 2013) And in 2012 Gene was awarded the TOP SHOP recognition. This 20 bay shop, bought by Gene and his wife Robin in 1985 has grown and expanded over the years and shuttles customer around in their 1957 Chevy ‘Taxi’. He’s worked with a business coach for 2 years and been with a private group for 7 years. Gene is my guest in episodes 6 & 7.
                                          • Greg Skolnik from Motor Works in Rockville, MD,  has owned his shop for 37 years. Greg has a 3,000 SQ FT facility with 6 bay/lifts plus an alignment bay. Greg’s business is open 200 days per year, that’s right a 4 day work week and specialized in the Honda & Toyota platforms. Greg is a certified Master Automobile Technician and holds the L-1 certification and also received the Accredited Automotive Management (AAM) degree from AMI. He’s worked with a business coach for 12 years and does coaching for other service professional entrepreneurs.

                                          If you have ever thought of considering a business coach or have one, this episode is perfect for you.

                                           

                                          ]]>                                          Business coaching is a hot subject and one that my guests know a lot about; they share their reasons for engaging a business coach and honestly and intimately tell how it has changed their lives and business. Two of my guests have done or are doing coaching for other shop owners.  An enormous amount of great take-a-ways await you too many to list here … you may have to listen or watch twice to get all the gems that glisten in this episode. Our esteemed line up:

                                          • Bill Hill owner of Mighty Auto Pro in Medina OH, (Listen to Bill’s own epiode #21) He owns a 16 bay 10,000 sq ft shop for 17 years with 13 associates. He has worked with a business coach for the last eight years and he provides business coaching for other shop owners.
                                          • Gene Morrill is owner of Certified Automotive in Glendora, CA since 1978 and has accomplished something that has never been done before. He has won Motor Age’s top shop 5 times in 7 years. (2008, 2009, 2011, 2012, 2013) And in 2012 Gene was awarded the TOP SHOP recognition. This 20 bay shop, bought by Gene and his wife Robin in 1985 has grown and expanded over the years and shuttles customer around in their 1957 Chevy ‘Taxi’. He’s worked with a business coach for 2 years and been with a private group for 7 years. Gene is my guest in episodes 6 & 7.
                                          • Greg Skolnik from Motor Works in Rockville, MD,  has owned his shop for 37 years. Greg has a 3,000 SQ FT facility with 6 bay/lifts plus an alignment bay. Greg’s business is open 200 days per year, that’s right a 4 day work week and specialized in the Honda & Toyota platforms. Greg is a certified Master Automobile Technician and holds the L-1 certification and also received the Accredited Automotive Management (AAM) degree from AMI. He’s worked with a business coach for 12 years and does coaching for other service professional entrepreneurs.

                                          If you have ever thought of considering a business coach or have one, this episode is perfect for you.

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=2745Tue, 17 Nov 2015 02:00:36 -040048:44falsefullBusiness coaching is a hot subject and one that my guests know a lot about; they share their reasons for engaging a business coach and honestly and intimately tell how it has changed their lives and business. Two of my guests have done or are doing coaching for other shop owners.  An enormous amount of…                                          RR 062: Tom Ham of Automotive Management NetworkRR 062: Tom Ham of Automotive Management NetworkTom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network an 12,000 plus member website that is the largest information center for vehicle service facility owners and managers.

                                          Tom got his start in the auto service industry pumping gas in the late 60’s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Tom’s previous episodes HERE.

                                          Tom Ham created Automotive Management Network.com, in 2003, which today has more than 12,000 members. Tom’s wife Deb is his partner in both endeavors.  Automotive Management Network is a free automotive aftermarket forum that is packed with management resources, articles and discussions on almost any subject you can think of.

                                          Tom has held a Michigan mechanic’s license since 1975, but now spends his day managing the shop and the website. He has served as a board member with ASA Michigan. Over the years he has created many systems, documents and checklists to help with shop management. These can all be found on  AutomotiveManagementNetwork.com along with a wide variety of other shop management information.

                                          Tom Ham is an expert in the area of shop management software systems. While he does not sell software systems, he writes extensively about them, how to shop for them and which features to look for. There is even a section on live webinars. Enjoy this inside story of an important industry resource, from Tom Ham and Automotive Management Network.

                                          He shares a great idea on looking for sales opportunities during the holiday slow season.

                                          Click the picture link and scope out Automotive Management Network where you will find Resources, Discussions, Links, Directories, Training, Document, Checklists. Basic membership if FREE to professionals in the auto and vehicle service industry.

                                          Automotive Management Network Website.

                                          Carm Signature 5

                                           

                                           

                                           

                                           

                                          ]]>                                          Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network an 12,000 plus member website that is the largest information center for vehicle service facility owners and managers.

                                          Tom got his start in the auto service industry pumping gas in the late 60’s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines.  He writes extensively on industry topics.  Tom’s previous episodes HERE.

                                          Tom Ham created Automotive Management Network.com, in 2003, which today has more than 12,000 members. Tom’s wife Deb is his partner in both endeavors.  Automotive Management Network is a free automotive aftermarket forum that is packed with management resources, articles and discussions on almost any subject you can think of.

                                          Tom has held a Michigan mechanic’s license since 1975, but now spends his day managing the shop and the website. He has served as a board member with ASA Michigan. Over the years he has created many systems, documents and checklists to help with shop management. These can all be found on  AutomotiveManagementNetwork.com along with a wide variety of other shop management information.

                                          Tom Ham is an expert in the area of shop management software systems. While he does not sell software systems, he writes extensively about them, how to shop for them and which features to look for. There is even a section on live webinars. Enjoy this inside story of an important industry resource, from Tom Ham and Automotive Management Network.

                                          He shares a great idea on looking for sales opportunities during the holiday slow season.

                                          Click the picture link and scope out Automotive Management Network where you will find Resources, Discussions, Links, Directories, Training, Document, Checklists. Basic membership if FREE to professionals in the auto and vehicle service industry.

                                          Automotive Management Network Website.

                                          Carm Signature 5

                                           

                                           

                                           

                                           

                                          ]]>                                          https://remarkableresults.biz/?p=2818Fri, 13 Nov 2015 02:00:12 -040021:02falsefullTom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network an 12,000 plus member website that is the largest information center for vehicle service facility owners and managers. <br /> <br /> Tom got his start in the auto service industry pumping gas in the late 60’s. Tom and Deb operate Auto Centric, an import specialty shop in Grand Rapids. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines. He writes extensively on industry topics. Tom’s previous episodes HERE.                                          RR 061: Keith Katz from Quality Service CenterRR 061: Keith Katz from Quality Service CenterKeith Katz is owner of Quality Service Center in York, PA for the last seventeen years and an industry veteran of thirty-four years. His 7 bay shop has 6 lifts and supports 3 technicians with one service advisor. He is involved with the NAPA Advisory Board and supports the Bridge of Hope organization that helps local homeless mothers find employment and housing for their families.

                                          He is a member of AASP in Pennsylvania and engages ATI as a support partner. We covered the gambit from tech training, processes, suppliers, mentoring, customer service, daily huddles, marketing and community.

                                          Learn what he does to ‘escape’ and recharge his batteries and what he believes is their number one key to building a great team. He shares his 2AM wake up thoughts and this could be universal for most shop owners.

                                          Regarding customer retention and differentiation, one discussion that did not make the reel was his customer gift. (This came up after the interview was over so I asked for a picture. It’s in the show notes). Every customer gets a sealed bag, with a special gift inside. These are unique mostly made up special theme gifts. They are creatively made or have a theme of the month. See the picture of the memorable December customer ‘Thank You’ gift … a Kit Kat Sleigh.

                                          ]]>                                          Keith Katz is owner of Quality Service Center in York, PA for the last seventeen years and an industry veteran of thirty-four years. His 7 bay shop has 6 lifts and supports 3 technicians with one service advisor. He is involved with the NAPA Advisory Board and supports the Bridge of Hope organization that helps local homeless mothers find employment and housing for their families.

                                          He is a member of AASP in Pennsylvania and engages ATI as a support partner. We covered the gambit from tech training, processes, suppliers, mentoring, customer service, daily huddles, marketing and community.

                                          Learn what he does to ‘escape’ and recharge his batteries and what he believes is their number one key to building a great team. He shares his 2AM wake up thoughts and this could be universal for most shop owners.

                                          Regarding customer retention and differentiation, one discussion that did not make the reel was his customer gift. (This came up after the interview was over so I asked for a picture. It’s in the show notes). Every customer gets a sealed bag, with a special gift inside. These are unique mostly made up special theme gifts. They are creatively made or have a theme of the month. See the picture of the memorable December customer ‘Thank You’ gift … a Kit Kat Sleigh.

                                          ]]>                                          https://remarkableresults.biz/?p=2765Tue, 10 Nov 2015 02:00:03 -040034:03falsefullKeith Katz is owner of Quality Service Center in York, PA for the last seventeen years and an industry veteran of thirty-four years. His 7 bay shop has 6 lifts and supports 3 technicians with one service advisor. He is involved with the NAPA Advisory Board and supports the Bridge of Hope organization that helps…                                          RR 060: Greg Buckley from Buckley’s Car CareRR 060: Greg Buckley from Buckley’s Car CareGreg Buckley from Buckley Auto Care in Wilmington, DE has been a previous guest and did an entrepreneur interview back in episode 19. A classic … don’t miss it.

                                          After hooking up with Greg in Detroit in summer 2015 at NACE/CARS and attended two seminars he was teaching, I knew that we needed to have him on again. He was involved in our first FACE To FACE episode all about Social Media. Greg is ‘like white on rice’ on the power of the hardware you have in your hand, (like your smart phone or tablet) to create and develop content you can use to build your brand and most importantly connect with your customers. Greg not only practices and develops these strategies, he teaches his passion for ATI.

                                          This episode is Greg’s third session at the microphone and is slightly longer than you are used to, so don’t give up on the episode part way through. Believe me it is stocked with nuggets, there for the picking. If you must listen to this over two sittings or on a long commute, please do.  Don’t leave any time out (same goes for all podcasts).

                                          Greg brings his forward thinking directly to you and drives the message around building your brand and why your smart phone or tablet is one of the most important tools in your tool box.

                                          Want to know how profound this episode is … Greg makes an analogy between your smartphone and the attendant at the full service gas station of yester year. If you think that is a stretch, you must listen. He’s right on.

                                          ]]>                                          Greg Buckley from Buckley Auto Care in Wilmington, DE has been a previous guest and did an entrepreneur interview back in episode 19. A classic … don’t miss it.

                                          After hooking up with Greg in Detroit in summer 2015 at NACE/CARS and attended two seminars he was teaching, I knew that we needed to have him on again. He was involved in our first FACE To FACE episode all about Social Media. Greg is ‘like white on rice’ on the power of the hardware you have in your hand, (like your smart phone or tablet) to create and develop content you can use to build your brand and most importantly connect with your customers. Greg not only practices and develops these strategies, he teaches his passion for ATI.

                                          This episode is Greg’s third session at the microphone and is slightly longer than you are used to, so don’t give up on the episode part way through. Believe me it is stocked with nuggets, there for the picking. If you must listen to this over two sittings or on a long commute, please do.  Don’t leave any time out (same goes for all podcasts).

                                          Greg brings his forward thinking directly to you and drives the message around building your brand and why your smart phone or tablet is one of the most important tools in your tool box.

                                          Want to know how profound this episode is … Greg makes an analogy between your smartphone and the attendant at the full service gas station of yester year. If you think that is a stretch, you must listen. He’s right on.

                                          ]]>                                          https://remarkableresults.biz/?p=2763Fri, 06 Nov 2015 02:35:05 -040047:32falsefullGreg Buckley from Buckley Auto Care in Wilmington, DE has been a previous guest and did an entrepreneur interview back in episode 19. A classic … don’t miss it. After hooking up with Greg in Detroit in summer 2015 at NACE/CARS and attended two seminars he was teaching, I knew that we needed to have…                                          RR 059: Technician Training Best Practices -RoundtableRR 059: Technician Training Best Practices -RoundtableWatch the replay or listen to the audio only podcast. Podcast is available on iTunes and Stitcher Radio and of course listen below.

                                          Welcome to Episode 60 a rebroadcast of a Face To Face Video Podcast using the BLAB platform for Live Video Conversations. We had a lively discussion on technician training best practices with these industry leaders:

                                          • Pete Meier. Director of Training for UBM Advanstar Automotive Group of publications. Specifically … you’ve read Pete in either Motor Age, ABRN, Aftermarket Business World or Dealer News. (Listen to Pete in his own ON-POINT episode # 36) …. His primary goal is to bring working technicians the information they need to succeed. Pete is an ASE certified Master Technician and sponsoring member of iATN. He has over 35 year’s practical experience as a technician and educator.
                                          • Bill Hill. Owner of Might Auto Pro in Medina, OH (Listen to a great episode with Bill episode #21)  He owns a 19 bay, 10,000 sq ft shop for 17 years. He employs 13 associates that includes 5 techs, 2 service writers, 1 customer service specialist along with a customer service assistant and a shuttle driver. In 2013 Bill was recognized by Ratchet & Wrench as the Top Shop Owner, Nationwide. Bill has co-authored two books ‘How to Buy a Great Used Car’ and ‘Whatever happened to great customer service?’
                                          • Dwayne Myers co-owner of Dynamic Automotive in Liberty town, New Market and Urbana, Maryland and is featured in episodes 2-3 & 4. Dynamic was a top 10 automotive shop in 2014 from Motor Age.  Dwyane and his partners Jose Bueso and Lee Forman were recognized this fall as the 2015 small size company recipient of the ‘Head Of The Class’ award from the Auto Care Association Education Committee. This award recognizes companies that continually invest in their employee education and training.

                                          ]]>                                          Watch the replay or listen to the audio only podcast. Podcast is available on iTunes and Stitcher Radio and of course listen below.

                                          Welcome to Episode 60 a rebroadcast of a Face To Face Video Podcast using the BLAB platform for Live Video Conversations. We had a lively discussion on technician training best practices with these industry leaders:

                                          • Pete Meier. Director of Training for UBM Advanstar Automotive Group of publications. Specifically … you’ve read Pete in either Motor Age, ABRN, Aftermarket Business World or Dealer News. (Listen to Pete in his own ON-POINT episode # 36) …. His primary goal is to bring working technicians the information they need to succeed. Pete is an ASE certified Master Technician and sponsoring member of iATN. He has over 35 year’s practical experience as a technician and educator.
                                          • Bill Hill. Owner of Might Auto Pro in Medina, OH (Listen to a great episode with Bill episode #21)  He owns a 19 bay, 10,000 sq ft shop for 17 years. He employs 13 associates that includes 5 techs, 2 service writers, 1 customer service specialist along with a customer service assistant and a shuttle driver. In 2013 Bill was recognized by Ratchet & Wrench as the Top Shop Owner, Nationwide. Bill has co-authored two books ‘How to Buy a Great Used Car’ and ‘Whatever happened to great customer service?’
                                          • Dwayne Myers co-owner of Dynamic Automotive in Liberty town, New Market and Urbana, Maryland and is featured in episodes 2-3 & 4. Dynamic was a top 10 automotive shop in 2014 from Motor Age.  Dwyane and his partners Jose Bueso and Lee Forman were recognized this fall as the 2015 small size company recipient of the ‘Head Of The Class’ award from the Auto Care Association Education Committee. This award recognizes companies that continually invest in their employee education and training.

                                          ]]>                                          https://remarkableresults.biz/?p=2722Tue, 03 Nov 2015 02:00:58 -040047:24falsefullWatch the replay or listen to the audio only podcast. Podcast is available on iTunes and Stitcher Radio and of course listen below. Welcome to Episode 60 a rebroadcast of a Face To Face Video Podcast using the BLAB platform for Live Video Conversations. We had a lively discussion on technician training best practices with…                                          RR 058: Robert Redding from ASARR 058: Robert Redding from ASABob Redding, ASA Legislative Representative goes ON-POINT with an eye opening discussion on the 2nd annual Safety Inspection Forum at the Hunter Engineering Center in St. Louis this year on December 2nd, 2015 … Noon till 4PM.

                                          ASA is a co-host again this year with ASA Midwest and the Missouri Alliance of Automotive Service Providers.  Participants include, Motor Vehicle Administrators Law Enforcement, Aftermarket Representatives and Automotive Service Professionals.

                                          Guest Bob Redding worked on Capitol Hill for twelve years … six years in the U.S. House of Representatives as Chief of Staff for a member of Congress and six years in the U.S. Senate as Executive Assistant and as a Senator’s Chief of Staff.  Member committee assignments included Appropriations, Energy and Natural Resources, Agriculture and Small Business.  Bob has served as National Finance Chairman for several Members of Congress and the Senate.

                                          Bob has represented the Automotive Service Association, from their Capitol Hill office, since 1993.  He has received presidential appointments to several Federal Advisory Committees at the United Sates EPA, DOJ, Department of Labor and the U.S. Department of Transportation.

                                          Besides highlighting the Safety Inspection Forum, this episode focuses on the main thrust of that meeting- PMVI: Periodic Motor Vehicle Inspections. There are many challenges to eliminate or reduce the frequency of PMVI in the states that currently require them.  Bob takes you behind the scenes on why some states are considering getting out of PMVI which is the driving reason for these forums. This is an eye opening interview and worthy of your time.

                                          If you want to attend the forum in St. Louis … visit www. TakingTheHill.com to register.

                                          The website also offers you the opportunity to discover all bills in legislation within your state as well as federally and gives you a quick way to send a letter to your legislator as long as you know your zip code … real easy Bob explains how that works.

                                          Taking The Hill Website

                                          ASA Web Site

                                          ]]>                                          Bob Redding, ASA Legislative Representative goes ON-POINT with an eye opening discussion on the 2nd annual Safety Inspection Forum at the Hunter Engineering Center in St. Louis this year on December 2nd, 2015 … Noon till 4PM.

                                          ASA is a co-host again this year with ASA Midwest and the Missouri Alliance of Automotive Service Providers.  Participants include, Motor Vehicle Administrators Law Enforcement, Aftermarket Representatives and Automotive Service Professionals.

                                          Guest Bob Redding worked on Capitol Hill for twelve years … six years in the U.S. House of Representatives as Chief of Staff for a member of Congress and six years in the U.S. Senate as Executive Assistant and as a Senator’s Chief of Staff.  Member committee assignments included Appropriations, Energy and Natural Resources, Agriculture and Small Business.  Bob has served as National Finance Chairman for several Members of Congress and the Senate.

                                          Bob has represented the Automotive Service Association, from their Capitol Hill office, since 1993.  He has received presidential appointments to several Federal Advisory Committees at the United Sates EPA, DOJ, Department of Labor and the U.S. Department of Transportation.

                                          Besides highlighting the Safety Inspection Forum, this episode focuses on the main thrust of that meeting- PMVI: Periodic Motor Vehicle Inspections. There are many challenges to eliminate or reduce the frequency of PMVI in the states that currently require them.  Bob takes you behind the scenes on why some states are considering getting out of PMVI which is the driving reason for these forums. This is an eye opening interview and worthy of your time.

                                          If you want to attend the forum in St. Louis … visit www. TakingTheHill.com to register.

                                          The website also offers you the opportunity to discover all bills in legislation within your state as well as federally and gives you a quick way to send a letter to your legislator as long as you know your zip code … real easy Bob explains how that works.

                                          Taking The Hill Website

                                          ASA Web Site

                                          ]]>                                          https://remarkableresults.biz/?p=2738Fri, 30 Oct 2015 01:00:22 -040026:46falsefullBob Redding, ASA Legislative Representative goes ON-POINT with an eye opening discussion on the 2nd annual Safety Inspection Forum at the Hunter Engineering Center in St. Louis this year on December 2nd, 2015 … Noon till 4PM. ASA is a co-host again this year with ASA Midwest and the Missouri Alliance of Automotive Service Providers. …                                          RR 057: John Passante discussing the Women’s Board Book on LeadershipRR 057: John Passante discussing the Women’s Board Book on LeadershipDr. John Passante is an important contributor in an important, never been done before, industry project that will be introduced at AAPEX 2015. It’s a new book highlighting the success stories of some of today’s leading female aftermarket professionals and it will be unveiled at AAPEX 2015.

                                          The book, “A Woman’s Perspective on Leading” is an essay anthology created by Dr. John A. Passante and features twenty-one pioneering women in the automotive aftermarket. Showcasing a wide range of female leaders, the book captures their diverse and inspirational stories, illustrating their trajectories in the industry and their advice for other women who aspire to become aftermarket leaders as well.

                                          Listen to John tell the story of concept to final version of this very special book project: “A Woman’s Perspective on Leadership”.

                                          Contributors to the book include Passante as well as JoAnn Bortles, Nicole Brennan, Tammy (Chaffee) Tecklenburg, Jody DeVere, Ruth Ehlinger, Lauren Fix, Julia Johnson, Jody Kramer, Diane Larson, Bogi Lateiner, Paula Lombard, Amy Mattinat, Colleen McCarthy, Ashley Ridenour, Lisa Rodriguez, Karen Salvaggio, Lorraine Schultz, Patricia Serratore, Beth Skove, Laura Soave and Donna Wagner. The book was edited by Amy Antenora of Babcox Media, which also donated all costs associated with publishing the book.

                                          John Passante’s bio reads like a Who’ Who in the aftermarket.
                                          John is a broad-based senior executive with over 30 years of extensive general marketing and sales experience to include organizational development and senior human resources. John is the CEO/President at The Organizational Development Group, is past President and CEO of Brenton Productions. He has worked with corporations such as CARQUEST where he was senior vice president. He was also senior vice president, human resources for Moog Automotive and senior director worldwide human resources, sales and marketing for Delphi Products and Service Solutions.

                                          In 1995, John was inducted into the Automotive Aftermarket Hall of Fame and is an adjunct professor at Northwood University and the University of the Aftermarket.

                                          The book is ready for release and there’s going to be a book presentation and signing at AAPEX on November 3rd, 2015 at 5PM, just after the yearly award presentations at Sands Room 307-310 at 5 PM. The book is available for a donation only and will benefit the Babcox Media Car Care Council Scholarship, which will be presented in 2016 to a deserving woman interested in pursuing a career in the auto care industry. John explains all about the scholarship program in the interview.  If you didn’t get your copy at AAPEX 2015 monitor these show notes for a future announcement on how you can donate to get a copy of the book.Womens board logo

                                          The purpose and creative concept of the book was driven by these principles:

                                          Providing the Automotive Aftermarket a Fresh Perspective

                                          To Inspire Women to Pursue Greater Career Challenges

                                          To Inspire Women to Join the Ranks of our Industry

                                          Getting a Unique Perspective from a Female Point of View on the Automotive Aftermarket

                                          To provide a potential textbook for the Northwood University aftermarket program.

                                          [BTW: Five of the contributors to the book have been featured on Remarkable Results Podcast episodes. They are: Amy Mattinat (13 & 22), Diane Larson (8), Bogi Lateiner (27), Trish Serratore (43 & 47) and Jody DeVere (81). Find the episodes quickly by using the Industry Women Series Category filter that displays all episodes that are women relevant.]

                                          Want to get the book? Download application here or click on book cover.

                                          ]]>                                          Dr. John Passante is an important contributor in an important, never been done before, industry project that will be introduced at AAPEX 2015. It’s a new book highlighting the success stories of some of today’s leading female aftermarket professionals and it will be unveiled at AAPEX 2015.

                                          The book, “A Woman’s Perspective on Leading” is an essay anthology created by Dr. John A. Passante and features twenty-one pioneering women in the automotive aftermarket. Showcasing a wide range of female leaders, the book captures their diverse and inspirational stories, illustrating their trajectories in the industry and their advice for other women who aspire to become aftermarket leaders as well.

                                          Listen to John tell the story of concept to final version of this very special book project: “A Woman’s Perspective on Leadership”.

                                          Contributors to the book include Passante as well as JoAnn Bortles, Nicole Brennan, Tammy (Chaffee) Tecklenburg, Jody DeVere, Ruth Ehlinger, Lauren Fix, Julia Johnson, Jody Kramer, Diane Larson, Bogi Lateiner, Paula Lombard, Amy Mattinat, Colleen McCarthy, Ashley Ridenour, Lisa Rodriguez, Karen Salvaggio, Lorraine Schultz, Patricia Serratore, Beth Skove, Laura Soave and Donna Wagner. The book was edited by Amy Antenora of Babcox Media, which also donated all costs associated with publishing the book.

                                          John Passante’s bio reads like a Who’ Who in the aftermarket.
                                          John is a broad-based senior executive with over 30 years of extensive general marketing and sales experience to include organizational development and senior human resources. John is the CEO/President at The Organizational Development Group, is past President and CEO of Brenton Productions. He has worked with corporations such as CARQUEST where he was senior vice president. He was also senior vice president, human resources for Moog Automotive and senior director worldwide human resources, sales and marketing for Delphi Products and Service Solutions.

                                          In 1995, John was inducted into the Automotive Aftermarket Hall of Fame and is an adjunct professor at Northwood University and the University of the Aftermarket.

                                          The book is ready for release and there’s going to be a book presentation and signing at AAPEX on November 3rd, 2015 at 5PM, just after the yearly award presentations at Sands Room 307-310 at 5 PM. The book is available for a donation only and will benefit the Babcox Media Car Care Council Scholarship, which will be presented in 2016 to a deserving woman interested in pursuing a career in the auto care industry. John explains all about the scholarship program in the interview.  If you didn’t get your copy at AAPEX 2015 monitor these show notes for a future announcement on how you can donate to get a copy of the book.Womens board logo

                                          The purpose and creative concept of the book was driven by these principles:

                                          Providing the Automotive Aftermarket a Fresh Perspective

                                          To Inspire Women to Pursue Greater Career Challenges

                                          To Inspire Women to Join the Ranks of our Industry

                                          Getting a Unique Perspective from a Female Point of View on the Automotive Aftermarket

                                          To provide a potential textbook for the Northwood University aftermarket program.

                                          [BTW: Five of the contributors to the book have been featured on Remarkable Results Podcast episodes. They are: Amy Mattinat (13 & 22), Diane Larson (8), Bogi Lateiner (27), Trish Serratore (43 & 47) and Jody DeVere (81). Find the episodes quickly by using the Industry Women Series Category filter that displays all episodes that are women relevant.]

                                          Want to get the book? Download application here or click on book cover.

                                          ]]>                                          https://remarkableresults.biz/?p=2685Fri, 23 Oct 2015 00:59:56 -040025:09falsefullDr. John Passante is an important contributor in an important, never been done before, industry project that will be introduced at AAPEX 2015. It’s a new book highlighting the success stories of some of today’s leading female aftermarket professionals and it will be unveiled at AAPEX 2015. The book, “A Woman’s Perspective on Leading” is…                                          RR 056: Multi-Shop Ownership: Opportunities & ChallengesRR 056: Multi-Shop Ownership: Opportunities & Challenges
                                        • Jose Bueso is partner in Dynamic Automotive in the Maryland Washing DC area. Along with partners Dwayne Myers and Lee Foreman they’ve have three locations, been a Motor Age top shop in 2014 is involved with the Auto Care Association, Car Care Professional Network. This partnership team was just recognized with a ‘Head Of The Class’ award from the Auto Care Association Education Committee for companies that continually invest in their employee education and training. Hear Jose and his partners, Dwayne and Lee in episodes 2 – 3 & 4.
                                        • Andy Massoll second-generation owner from Curt’s service in Oak Park, Michigan was featured in episode 29. He and his dad Curt build their 15,000 sq ft dream shop in 2012 and you can hear about all the Green Capabilities of his shop in episode 29. His main location focuses on specialized services such as European, Asian, hybrid and fleet. Andy recently opened his first branch with a partner in a more rural setting. He and his partner Jim were consulting for the business but decided to buy it instead. He is also a member of CCPN and ASA.
                                        • Jeff Matt from Victory Auto Service in Minneapolis and St. Petersburg was featured in episode 48. Jeff owns six locations with one being in Florida. Why would a Minnesotan have a branch in Florida??? (LOL). He has over 40 team members and has grown through acquisition. Jeff opened Victory in 1997 as a one-bay shop and has slow steady growth over the years. His growth offers up a great view of multi-shop ownership.

                                         

                                        ]]>
                                      • Jose Bueso is partner in Dynamic Automotive in the Maryland Washing DC area. Along with partners Dwayne Myers and Lee Foreman they’ve have three locations, been a Motor Age top shop in 2014 is involved with the Auto Care Association, Car Care Professional Network. This partnership team was just recognized with a ‘Head Of The Class’ award from the Auto Care Association Education Committee for companies that continually invest in their employee education and training. Hear Jose and his partners, Dwayne and Lee in episodes 2 – 3 & 4.
                                      • Andy Massoll second-generation owner from Curt’s service in Oak Park, Michigan was featured in episode 29. He and his dad Curt build their 15,000 sq ft dream shop in 2012 and you can hear about all the Green Capabilities of his shop in episode 29. His main location focuses on specialized services such as European, Asian, hybrid and fleet. Andy recently opened his first branch with a partner in a more rural setting. He and his partner Jim were consulting for the business but decided to buy it instead. He is also a member of CCPN and ASA.
                                      • Jeff Matt from Victory Auto Service in Minneapolis and St. Petersburg was featured in episode 48. Jeff owns six locations with one being in Florida. Why would a Minnesotan have a branch in Florida??? (LOL). He has over 40 team members and has grown through acquisition. Jeff opened Victory in 1997 as a one-bay shop and has slow steady growth over the years. His growth offers up a great view of multi-shop ownership.

                                       

                                      ]]>https://remarkableresults.biz/multi-shop-ownership-opportunities-challenges/Tue, 20 Oct 2015 01:00:13 -040048:27falsefullJose Bueso is partner in Dynamic Automotive in the Maryland Washing DC area. Along with partners Dwayne Myers and Lee Foreman they’ve have three locations, been a Motor Age top shop in 2014 is involved with the Auto Care Association, Car Care Professional Network. This partnership team was just recognized with a ‘Head Of The…                                      RR 055: Louis Efron from TelsaRR 055: Louis Efron from TelsaLouis Efron is this year’s keynote speaker at the AAPEX General Session on Wednesday, November 04, 2015, 8:00 AM – 8:50 AM, in the Palazzo Ballroom at The Venetian. The event is open to all AAPEX and AAIW attendees and there is no fee to attend.

                                      Louis Efron, currently at Tesla Motors, is a contributing writer for Forbes and the Huffington Post, and the author of “How to Find a Job, Career and Life You Love”. He is an award-winning human resources executive, entrepreneur, thought leader, writer, speaker, theatre director, producer and founder of World Child Cancer USA.

                                      Louis Efron’s presentation for AAPEX 2015 will focus on:

                                      • What purpose is and why it is important to an attendee’s business and the auto care industry.
                                      • How a business can revitalize its talent pool and retain the best talent.
                                      • The power of knowing one’s organizational “what”, “where”, and “why”.
                                      • The road to changing the world.

                                      Louis’s interview emphasized purpose driven organizations without spilling the beans on his keynote speech. Grab your pen and pad; much to take-a-way from this episode.

                                      You can follow AAPEX and Louis on Twitter:

                                      @AAPEXShow

                                      @LouisEfron

                                      #AAPEX15

                                      For more information, visit www.aapexshow.com

                                      ]]>                                      Louis Efron is this year’s keynote speaker at the AAPEX General Session on Wednesday, November 04, 2015, 8:00 AM – 8:50 AM, in the Palazzo Ballroom at The Venetian. The event is open to all AAPEX and AAIW attendees and there is no fee to attend.

                                      Louis Efron, currently at Tesla Motors, is a contributing writer for Forbes and the Huffington Post, and the author of “How to Find a Job, Career and Life You Love”. He is an award-winning human resources executive, entrepreneur, thought leader, writer, speaker, theatre director, producer and founder of World Child Cancer USA.

                                      Louis Efron’s presentation for AAPEX 2015 will focus on:

                                      • What purpose is and why it is important to an attendee’s business and the auto care industry.
                                      • How a business can revitalize its talent pool and retain the best talent.
                                      • The power of knowing one’s organizational “what”, “where”, and “why”.
                                      • The road to changing the world.

                                      Louis’s interview emphasized purpose driven organizations without spilling the beans on his keynote speech. Grab your pen and pad; much to take-a-way from this episode.

                                      You can follow AAPEX and Louis on Twitter:

                                      @AAPEXShow

                                      @LouisEfron

                                      #AAPEX15

                                      For more information, visit www.aapexshow.com

                                      ]]>                                      https://remarkableresults.biz/?p=2619Fri, 16 Oct 2015 01:00:57 -040030:16falsefullLouis Efron is this year’s keynote speaker at the AAPEX General Session on Wednesday, November 04, 2015, 8:00 AM – 8:50 AM, in the Palazzo Ballroom at The Venetian. The event is open to all AAPEX and AAIW attendees and there is no fee to attend. Louis Efron, currently at Tesla Motors, is a contributing…                                      RR 054: Social Media Best PracticesRR 054: Social Media Best Practices 

                                      •  Greg Buckley of Buckley Auto Care says it was a thrill working alongside his dad, when he was eight years old, helping with his brother to build the 49 year legacy business. He is a busy man being a member of ASA, an ATI Coach, and is Car Seat Certified and is on the editorial board of Ratchet & Wrench among others. Listen to Greg’s podcast episode 19. He loves technology and uses social media in a big way in his business.

                                      •  Doug Whiteman from George’s Sierra Shell a 42 year young business and winner of Motor age’s TOP SHOP award in 2014, yes I said THE TOP SHOP!  He has the Facebook Fan of the week and is a strong humanitarian within his community. He is an ATI consultant and has a female centric service counter. Many recognition’s that can be found on the show notes page of the podcast episode 9 & 10.

                                      • Kim Walker from Five Stones Media is a social media expert and former shop owner with her husband. When she and Brian had their shop they won a Motor Age Top shop award,  is an ATI Management Success Grad and is on the Car Care Council’s Women’s Board. She now takes her experiences within the aftermarket to her business and helps service professionals get the most from social media. Listen to her podcast interview in episode 45.

                                      Program note: The audio quality isn’t exactly up to spec as the learning curve for these special episodes was in play. Kim was in her car just finishing a seminar, Greg was also just getting out of a seminar and attempted to connect with WIFI. We did have our connection challenges with this brand new social platform. Please work through some of the noise and clutter to get some great points of wisdom from Doug, Greg and Kim. Well worth the listen. Thanks, Carm

                                       

                                      ]]>                                       

                                      •  Greg Buckley of Buckley Auto Care says it was a thrill working alongside his dad, when he was eight years old, helping with his brother to build the 49 year legacy business. He is a busy man being a member of ASA, an ATI Coach, and is Car Seat Certified and is on the editorial board of Ratchet & Wrench among others. Listen to Greg’s podcast episode 19. He loves technology and uses social media in a big way in his business.

                                      •  Doug Whiteman from George’s Sierra Shell a 42 year young business and winner of Motor age’s TOP SHOP award in 2014, yes I said THE TOP SHOP!  He has the Facebook Fan of the week and is a strong humanitarian within his community. He is an ATI consultant and has a female centric service counter. Many recognition’s that can be found on the show notes page of the podcast episode 9 & 10.

                                      • Kim Walker from Five Stones Media is a social media expert and former shop owner with her husband. When she and Brian had their shop they won a Motor Age Top shop award,  is an ATI Management Success Grad and is on the Car Care Council’s Women’s Board. She now takes her experiences within the aftermarket to her business and helps service professionals get the most from social media. Listen to her podcast interview in episode 45.

                                      Program note: The audio quality isn’t exactly up to spec as the learning curve for these special episodes was in play. Kim was in her car just finishing a seminar, Greg was also just getting out of a seminar and attempted to connect with WIFI. We did have our connection challenges with this brand new social platform. Please work through some of the noise and clutter to get some great points of wisdom from Doug, Greg and Kim. Well worth the listen. Thanks, Carm

                                       

                                      ]]>                                      https://remarkableresults.biz/?p=2592Tue, 13 Oct 2015 00:47:28 -040046:15falsefull   Greg Buckley of Buckley Auto Care says it was a thrill working alongside his dad, when he was eight years old, helping with his brother to build the 49 year legacy business. He is a busy man being a member of ASA, an ATI Coach, and is Car Seat Certified and is on the…                                      RR 053: Danny Sanchez from Autoshop SolutionsRR 053: Danny Sanchez from Autoshop SolutionsDanny Sanchez is owner and founder, of Autoshop Solutions and grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Autoshop Solutions started in 1998, when Danny founded Auto Web Solutions.

                                      The Internet was starting to take off, and Danny took great interest in the powerful marketing benefits it could provide. As a successful shop owner himself, Danny used Auto Web Solutions to consult with other repair shops on their business practices and web presence.

                                      In 2005, when Google launched AdWords and changed its search engine to favor local businesses, Danny saw a huge opportunity for the automotive industry to draw more clients from the Internet. With just a handful of clients and a few websites, Danny built the foundation of his company – quality, affordable, automotive websites and Internet marketing solutions, designed exclusively for the auto industry.

                                      In this episode we cover subjects like social media, SEO (search engine optimization), why having a mobile friendly website is so important today, how to create a google alert on your company and why marketing continues to be an important tactic in overall revenue growth. Danny gives advice on what you need to spend on marketing to grow your shop and why it is so important to connect your print and web marketing.

                                      He talks about keeping your site current, as video will start to become an important enhancement to stay relevant.

                                      Danny’s thirty person company enjoys their ‘hot dog’ breaks … he say’s caring for people is the foundation for a top notch company culture.

                                      Autoshop Solutions Site Link

                                      ]]>                                      Danny Sanchez is owner and founder, of Autoshop Solutions and grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Autoshop Solutions started in 1998, when Danny founded Auto Web Solutions.

                                      The Internet was starting to take off, and Danny took great interest in the powerful marketing benefits it could provide. As a successful shop owner himself, Danny used Auto Web Solutions to consult with other repair shops on their business practices and web presence.

                                      In 2005, when Google launched AdWords and changed its search engine to favor local businesses, Danny saw a huge opportunity for the automotive industry to draw more clients from the Internet. With just a handful of clients and a few websites, Danny built the foundation of his company – quality, affordable, automotive websites and Internet marketing solutions, designed exclusively for the auto industry.

                                      In this episode we cover subjects like social media, SEO (search engine optimization), why having a mobile friendly website is so important today, how to create a google alert on your company and why marketing continues to be an important tactic in overall revenue growth. Danny gives advice on what you need to spend on marketing to grow your shop and why it is so important to connect your print and web marketing.

                                      He talks about keeping your site current, as video will start to become an important enhancement to stay relevant.

                                      Danny’s thirty person company enjoys their ‘hot dog’ breaks … he say’s caring for people is the foundation for a top notch company culture.

                                      Autoshop Solutions Site Link

                                      ]]>                                      https://remarkableresults.biz/?p=2564Fri, 09 Oct 2015 01:00:44 -040032:33falsefullDanny Sanchez is owner and founder, of Autoshop Solutions and grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Autoshop Solutions started in 1998, when Danny founded Auto Web Solutions. The Internet was starting to take off, and Danny took great interest…                                      RR 052: Mike Davidson from Parkway AutomotiveRR 052: Mike Davidson from Parkway AutomotiveMike Davidson from Parkway Automotive in Little Rock, Arkansas, been in the industry for 31 years and a business owner for 18. His team includes 6 techs who support eight lifts and seven bays with a shop foreman, two service advisers and an estimator. He’s on track to do $1.7 million this year.

                                      Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row.  He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer.

                                      This episode is chock full of great take-a-ways. Here are just a few:

                                      • Learn about his VIP program for lifetime oil changes that surely is an answer to many dealership programs
                                      • Every new customer gets a chance to spin a wheel and earn a great gift
                                      • He uses royalty rewards for customer retention
                                      • He created a hiring program called ‘hiring for keeps’. Learn how it made a huge impact on his hiring methods and practice.
                                      • Mike if founder and President of American Skilled Labor Association (ASLA)
                                      • He was featured on the front cover of Ratchet and Wrench in March 2014

                                      Mike has many axioms to share. Listen to find out what it means to “WASH THE TRUCK”.  Also catch his great story on what he did on his 25th wedding anniversary; every car enthusiast will want to hear this story.

                                      Parkway Automotive Website

                                      ]]>                                      Mike Davidson from Parkway Automotive in Little Rock, Arkansas, been in the industry for 31 years and a business owner for 18. His team includes 6 techs who support eight lifts and seven bays with a shop foreman, two service advisers and an estimator. He’s on track to do $1.7 million this year.

                                      Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row.  He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer.

                                      This episode is chock full of great take-a-ways. Here are just a few:

                                      • Learn about his VIP program for lifetime oil changes that surely is an answer to many dealership programs
                                      • Every new customer gets a chance to spin a wheel and earn a great gift
                                      • He uses royalty rewards for customer retention
                                      • He created a hiring program called ‘hiring for keeps’. Learn how it made a huge impact on his hiring methods and practice.
                                      • Mike if founder and President of American Skilled Labor Association (ASLA)
                                      • He was featured on the front cover of Ratchet and Wrench in March 2014

                                      Mike has many axioms to share. Listen to find out what it means to “WASH THE TRUCK”.  Also catch his great story on what he did on his 25th wedding anniversary; every car enthusiast will want to hear this story.

                                      Parkway Automotive Website

                                      ]]>                                      https://remarkableresults.biz/?p=2545Tue, 06 Oct 2015 01:00:37 -040032:35falsefullMike Davidson from Parkway Automotive in Little Rock, Arkansas, been in the industry for 31 years and a business owner for 18. His team includes 6 techs who support eight lifts and seven bays with a shop foreman, two service advisers and an estimator. He’s on track to do $1.7 million this year. Mike is…                                      RR 051: Bill Hanvey from AASARR 051: Bill Hanvey from AASABill Hanvey is the Sr Vice President of AASA (Automotive Aftermarket Suppliers Association). He has oversight of AASA’s internal operations while leading their marketing and new member initiatives while serving as executive director of the Brake Manufacturers Council and the AASA Marketing Executives Council. His resume is impressive with The Schaeffler Group USA, Dorman, Fleet Pride and Tenneco Automotive rounding out his years of experience.

                                      Among many responsibilities, Bill is leading the aftermarket warranty task force program called KNOW YOUR PARTS.  You are in for a very eye opening episode as his message has an impact on everyone who works in the $300 Plus Billion Dollar aftermarket.

                                      Here are a few key discussion points:

                                      • The industry has a 3% warranty rate. It continues to grow
                                      • We can’t keep doing business the way we’ve always done.
                                      • The reality is that 98% of products are truly not defective
                                      • The hard cost savings or credit written, which does not include labor, transportation or soft costs is $3.5 Billion. The supplier community writes credits of this amount every year.

                                      The warranty task force has created a web site called KYPGenius.com (KYP is the acronym for Know Your Parts). Add the word genius to this and you get Albert Einstein as the spokesperson!!!

                                      So what’s this got to do with me you ask??Know Your Parts
                                      Listen to Bill talk about very powerful steps that have been taken within the last 9 months to help support the reduction of warranties that drain profits from every member of the aftermarket.

                                      The birth of KYPGenius.com, an interactive diagnostic tool that is getting 100,000 visits a month, is the central point of this initiative.  Listen to Bill give you the back story on how this tool was created and how the birth of this program has made important first steps to tackle this huge industry issue. The task force, is made up of the service professional, suppliers and manufactures all working together, to solve this problem.

                                      This episode has strong and pertinent information on warranty rates, lost shop profits and how you can use the interactive diagnostic tool to minimize warranties and create happier customers.

                                       

                                      Click here for Link to Know Your Parts Genius

                                      Click Here For Link to Know Your Parts: Program Overview

                                      Click Here For Link to Automotive Aftermarket Suppliers Associations (AASA)

                                      Give us a rating and review in iTunes

                                      ]]>                                      Bill Hanvey is the Sr Vice President of AASA (Automotive Aftermarket Suppliers Association). He has oversight of AASA’s internal operations while leading their marketing and new member initiatives while serving as executive director of the Brake Manufacturers Council and the AASA Marketing Executives Council. His resume is impressive with The Schaeffler Group USA, Dorman, Fleet Pride and Tenneco Automotive rounding out his years of experience.

                                      Among many responsibilities, Bill is leading the aftermarket warranty task force program called KNOW YOUR PARTS.  You are in for a very eye opening episode as his message has an impact on everyone who works in the $300 Plus Billion Dollar aftermarket.

                                      Here are a few key discussion points:

                                      • The industry has a 3% warranty rate. It continues to grow
                                      • We can’t keep doing business the way we’ve always done.
                                      • The reality is that 98% of products are truly not defective
                                      • The hard cost savings or credit written, which does not include labor, transportation or soft costs is $3.5 Billion. The supplier community writes credits of this amount every year.

                                      The warranty task force has created a web site called KYPGenius.com (KYP is the acronym for Know Your Parts). Add the word genius to this and you get Albert Einstein as the spokesperson!!!

                                      So what’s this got to do with me you ask??Know Your Parts
                                      Listen to Bill talk about very powerful steps that have been taken within the last 9 months to help support the reduction of warranties that drain profits from every member of the aftermarket.

                                      The birth of KYPGenius.com, an interactive diagnostic tool that is getting 100,000 visits a month, is the central point of this initiative.  Listen to Bill give you the back story on how this tool was created and how the birth of this program has made important first steps to tackle this huge industry issue. The task force, is made up of the service professional, suppliers and manufactures all working together, to solve this problem.

                                      This episode has strong and pertinent information on warranty rates, lost shop profits and how you can use the interactive diagnostic tool to minimize warranties and create happier customers.

                                       

                                      Click here for Link to Know Your Parts Genius

                                      Click Here For Link to Know Your Parts: Program Overview

                                      Click Here For Link to Automotive Aftermarket Suppliers Associations (AASA)

                                      Give us a rating and review in iTunes

                                      ]]>                                      https://remarkableresults.biz/?p=2512Fri, 02 Oct 2015 01:00:20 -040026:17falsefullBill Hanvey is the Sr Vice President of AASA (Automotive Aftermarket Suppliers Association). He has oversight of AASA’s internal operations while leading their marketing and new member initiatives while serving as executive director of the Brake Manufacturers Council and the AASA Marketing Executives Council. His resume is impressive with The Schaeffler Group USA, Dorman, Fleet…                                      RR 050: Joe Sevart of I70 Auto ServiceRR 050: Joe Sevart of I70 Auto ServiceA special thanks to Joe Sevart, in celebrating a milestone, as the 50th podcast guest!

                                      Joe Sevart from I70 Auto Service in Kansas City, MO, received a very high honor from NAPA in 2014 as their NAPA/ASE Technician of the Year. Please watch this special video done as a tribute to Joe: http://i70autoservice.com/joes-award/

                                      He’s a very strong family man and that transcends to his business. Joe believes in strong relationships with his customers, suppliers, and all that work with and for his business. He is the Kansas City ASA Chapter president and was an ASA Top Shop in 2010. Joe credits his involvement with RLO Bottom Line Impact Group, for the last 5 years, as a strong and important business partner.

                                      He loves technology and is proud to say he has the latest diagnostic scan tools because he never wants to send his problems to the dealer.  I70 is a 7 bay, 6 lift facility with 3 techs with two service writers. The annual estimated volume in 2015 is $1,000,000.

                                      In this episode you’ll hear Joe talk about building customer relationships, how he values his supplier salesperson and that he will always hire smarter people than him.

                                      He has a porter that shuttles customers and picks up parts as well as four loaner cars; all for customer convenience. Joe is involved in a junior college advisory board to further the connection to future technicians and is an AMI graduate.

                                      His support of community and his strong character and integrity is what drives customer to his door. Listen to the many great wise words from Joe Sevart.

                                       Give us a rating and review in iTunes

                                      ]]>                                      A special thanks to Joe Sevart, in celebrating a milestone, as the 50th podcast guest!

                                      Joe Sevart from I70 Auto Service in Kansas City, MO, received a very high honor from NAPA in 2014 as their NAPA/ASE Technician of the Year. Please watch this special video done as a tribute to Joe: http://i70autoservice.com/joes-award/

                                      He’s a very strong family man and that transcends to his business. Joe believes in strong relationships with his customers, suppliers, and all that work with and for his business. He is the Kansas City ASA Chapter president and was an ASA Top Shop in 2010. Joe credits his involvement with RLO Bottom Line Impact Group, for the last 5 years, as a strong and important business partner.

                                      He loves technology and is proud to say he has the latest diagnostic scan tools because he never wants to send his problems to the dealer.  I70 is a 7 bay, 6 lift facility with 3 techs with two service writers. The annual estimated volume in 2015 is $1,000,000.

                                      In this episode you’ll hear Joe talk about building customer relationships, how he values his supplier salesperson and that he will always hire smarter people than him.

                                      He has a porter that shuttles customers and picks up parts as well as four loaner cars; all for customer convenience. Joe is involved in a junior college advisory board to further the connection to future technicians and is an AMI graduate.

                                      His support of community and his strong character and integrity is what drives customer to his door. Listen to the many great wise words from Joe Sevart.

                                       Give us a rating and review in iTunes

                                      ]]>                                      https://remarkableresults.biz/?p=2488Tue, 29 Sep 2015 01:00:55 -040030:43falsefullA special thanks to Joe Sevart, in celebrating a milestone, as the 50th podcast guest! Joe Sevart from I70 Auto Service in Kansas City, MO, received a very high honor from NAPA in 2014 as their NAPA/ASE Technician of the Year. Please watch this special video done as a tribute to Joe: http://i70autoservice.com/joes-award/ He’s a…                                      RR 049: Bob Greenwood from AAECRR 049: Bob Greenwood from AAECBob Greenwood, AAM is President and CEO of Automotive Aftermarket E-Learning Centre Ltd.  AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry.

                                      Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting with shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario created some of the most productive and financially successful entrepreneurs within the Independent sector today.

                                      Bob is a frequent key-note speaker at various industry, company and association conventions throughout North America. He brings a very unique insight from his personal experiences working with the service provider, the wholesale sector, the warehouse ditribution sector and manufacturers within the aftermarket.

                                      Bob is one of 150 world-wide AMI approved instructors. He has created Business Management development courses for automotive shop employers/managers, which are recognized as being the most comprehensive, industry specific courses of their kind in North America.

                                      On November 4th, 2003 during Automotive Industry Week in Las Vegas Nevada, in recognition of his contributions to the automotive aftermarket industry, Bob was the first, and is the only Canadian Business Management Consultant to be presented the very prestigious Northwood University Automotive Aftermarket Management Education Award for 2003 by Dr. David E. Fry, President of the University. “This award is presented to individuals in the automotive aftermarket field who have made noteworthy contributions to education. Recipients are people of stature and the award is recognition of dedication over a number of years to the educational process and the field of Automotive Aftermarket. The award is unique in that it is the only education award of its kind in the industry”.

                                      On November 23rd 2012, Bob was one of 37 Canadians out of the 400,000 people within the Canadian automotive industry honoured by the Governor General of Canada and awarded the prestigious Queen Elizabeth II Diamond Jubilee Medal. “This medal honours significant contributions and achievements by Canadians. To be eligible for this honour, a person must have made significant contribution to a particular province, territory, region or community within Canada, or an achievement abroad that brings credit to Canada. It is presented to automotive aftermarket industry professionals who have distinguished themselves as highly respected by community and industry leaders.”

                                      We cover strong topics so worthy of your investment of time. We talk about paying yourself as an owners salary, how much business training is needed each year, why culture is so important, why good people leave businesses, his five business building blocks, how the wife of the business owner helps get things done, that succession planning is not being discussed properly and who the most likely suiters are to buy your business. And find out what Bob says is the return of $1 invested in training and education on yourself and your people.

                                      A big episode for taking notes and confirming many of your own business strategies or tactics on your pathway to remarkable results.

                                      You can reach Bob at 1-800-267-5497 or visit his website, www.aaec.ca.

                                      ]]>                                      Bob Greenwood, AAM is President and CEO of Automotive Aftermarket E-Learning Centre Ltd.  AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry.

                                      Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting with shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario created some of the most productive and financially successful entrepreneurs within the Independent sector today.

                                      Bob is a frequent key-note speaker at various industry, company and association conventions throughout North America. He brings a very unique insight from his personal experiences working with the service provider, the wholesale sector, the warehouse ditribution sector and manufacturers within the aftermarket.

                                      Bob is one of 150 world-wide AMI approved instructors. He has created Business Management development courses for automotive shop employers/managers, which are recognized as being the most comprehensive, industry specific courses of their kind in North America.

                                      On November 4th, 2003 during Automotive Industry Week in Las Vegas Nevada, in recognition of his contributions to the automotive aftermarket industry, Bob was the first, and is the only Canadian Business Management Consultant to be presented the very prestigious Northwood University Automotive Aftermarket Management Education Award for 2003 by Dr. David E. Fry, President of the University. “This award is presented to individuals in the automotive aftermarket field who have made noteworthy contributions to education. Recipients are people of stature and the award is recognition of dedication over a number of years to the educational process and the field of Automotive Aftermarket. The award is unique in that it is the only education award of its kind in the industry”.

                                      On November 23rd 2012, Bob was one of 37 Canadians out of the 400,000 people within the Canadian automotive industry honoured by the Governor General of Canada and awarded the prestigious Queen Elizabeth II Diamond Jubilee Medal. “This medal honours significant contributions and achievements by Canadians. To be eligible for this honour, a person must have made significant contribution to a particular province, territory, region or community within Canada, or an achievement abroad that brings credit to Canada. It is presented to automotive aftermarket industry professionals who have distinguished themselves as highly respected by community and industry leaders.”

                                      We cover strong topics so worthy of your investment of time. We talk about paying yourself as an owners salary, how much business training is needed each year, why culture is so important, why good people leave businesses, his five business building blocks, how the wife of the business owner helps get things done, that succession planning is not being discussed properly and who the most likely suiters are to buy your business. And find out what Bob says is the return of $1 invested in training and education on yourself and your people.

                                      A big episode for taking notes and confirming many of your own business strategies or tactics on your pathway to remarkable results.

                                      You can reach Bob at 1-800-267-5497 or visit his website, www.aaec.ca.

                                      ]]>                                      https://remarkableresults.biz/?p=2417Fri, 25 Sep 2015 01:27:00 -040027:02falsefull4949Bob Greenwood, AAM is President and CEO of Automotive Aftermarket E-Learning Centre Ltd. AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting…                                      RR 048: Jeff Matt from Victory Auto ServiceRR 048: Jeff Matt from Victory Auto ServiceMeet Jeff Matt owner and founder of Victory Auto Service & Glass, a family-owned, award-winning auto repair and auto glass business with six locations in Minnesota and Florida, is known for its honest, dependable service.

                                      Before opening Victory Auto in 1997, Jeff worked as an automotive technician and dreamed of opening a shop where the customer always felt cared for, never felt taken advantage of, and always received the highest quality service at the best price. Jeff opened the business as a small, one-bay shop in a suburb of Minneapolis and it has now expanded to five metro locations in Minnesota and one location in St. Petersburg, Florida with more than 40 employees.

                                      Jeff knew from the beginning he wanted to use his skills to be a blessing to those in his community by providing free and low-cost repairs to those in need. In 2003, Victory Auto began to partner with Minnesota non-profit Free to Be, Inc.(which was recently re-named Cars For Neighbors) to provide free and discounted auto services to individuals and families suffering from financial hardships in Anoka County. Since then, Victory Auto has donated in kind more than $500,000 to Free to Be. Jeff has also donated dozens of cars and thousands of dollars in repairs over the years to individuals in need in his community who were brought to his attention.

                                      In 2011, Jeff received an Eleven Who Care award from local Minnesota TV station KARE 11 for his charitable work with Free to Be. Victory Auto was also honored with a prestigious Integrity Award in 2010 from the Better Business Bureau. Three of their locations received an Angie’s Super Service Award in 2014 & 2015, they were named a 2014 Top Shop by Motor Age magazine, and they just received the 2015 Minnesota Business Ethics Award. Additionally, Victory Auto has seen an increase in sales of over 40% and has doubled in the last five years from three locations to six.

                                      We cover a lot of ground about being a multi-shop owner, with his 50 plus bays and 20 plus technicians and 13 service advisers. He credits his 20 group and his business coach for having a strong impact on him. He is resolute on his main mission to recruit and develop the right people on the team because it interconnects with his personal drive to create a strong family type culture inside the business as an extension from his teams own home environment.

                                      Victory Auto Service and Glass Web Site

                                      ]]>                                      Meet Jeff Matt owner and founder of Victory Auto Service & Glass, a family-owned, award-winning auto repair and auto glass business with six locations in Minnesota and Florida, is known for its honest, dependable service.

                                      Before opening Victory Auto in 1997, Jeff worked as an automotive technician and dreamed of opening a shop where the customer always felt cared for, never felt taken advantage of, and always received the highest quality service at the best price. Jeff opened the business as a small, one-bay shop in a suburb of Minneapolis and it has now expanded to five metro locations in Minnesota and one location in St. Petersburg, Florida with more than 40 employees.

                                      Jeff knew from the beginning he wanted to use his skills to be a blessing to those in his community by providing free and low-cost repairs to those in need. In 2003, Victory Auto began to partner with Minnesota non-profit Free to Be, Inc.(which was recently re-named Cars For Neighbors) to provide free and discounted auto services to individuals and families suffering from financial hardships in Anoka County. Since then, Victory Auto has donated in kind more than $500,000 to Free to Be. Jeff has also donated dozens of cars and thousands of dollars in repairs over the years to individuals in need in his community who were brought to his attention.

                                      In 2011, Jeff received an Eleven Who Care award from local Minnesota TV station KARE 11 for his charitable work with Free to Be. Victory Auto was also honored with a prestigious Integrity Award in 2010 from the Better Business Bureau. Three of their locations received an Angie’s Super Service Award in 2014 & 2015, they were named a 2014 Top Shop by Motor Age magazine, and they just received the 2015 Minnesota Business Ethics Award. Additionally, Victory Auto has seen an increase in sales of over 40% and has doubled in the last five years from three locations to six.

                                      We cover a lot of ground about being a multi-shop owner, with his 50 plus bays and 20 plus technicians and 13 service advisers. He credits his 20 group and his business coach for having a strong impact on him. He is resolute on his main mission to recruit and develop the right people on the team because it interconnects with his personal drive to create a strong family type culture inside the business as an extension from his teams own home environment.

                                      Victory Auto Service and Glass Web Site

                                      ]]>                                      https://remarkableresults.biz/?p=2371Tue, 22 Sep 2015 01:00:39 -040035:18falsefullMeet Jeff Matt owner and founder of Victory Auto Service & Glass, a family-owned, award-winning auto repair and auto glass business with six locations in Minnesota and Florida, is known for its honest, dependable service. Before opening Victory Auto in 1997, Jeff worked as an automotive technician and dreamed of opening a shop where the customer always felt…                                      RR 047: Trish Serratore SR Vice President of ASERR 047: Trish Serratore SR Vice President of ASETrish Serratore is the Senior Vice President of ASE along with being President of the National Automotive Technicians Education foundation (NATEF) and the Automotive Youth Educational Systems (AYES).

                                      She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide the qualified automotive professionals the industry needs today and tomorrow.

                                      In 1994, Trish received the Automotive Hall of Fame’s Young Leadership and Excellence NATEFAward for outstanding achievements in the automotive industry. In 2000, Akzo Nobel selected her as one of the most influential women in the collision repair industry. In 2010, she was named one of the “Top 100 Women in the Automotive Industry” by Automotive News.

                                      This episode is a great behind the scenes look at ASE, that been around since 1972. Trish has been part of this organization for 27 years. There are over 300 thousand certified techs in over 48 different tests and re-certification is every 5 years.

                                      ASE was created to help consumers identify qualified technicians to work on theirAS car and the blue seal means quality and trustworthiness.  ASE certification helps techs stay longer with their employer, be more productive, fix it right the first time more often and have improved overall productivity. Get a look at how questions are created and developed for each test series and how they tweak questions from the standard question pool for each test.

                                      Trish says ‘There is more work to do because only 1/3 of technicians are certified.

                                      ASE Website

                                      ASE Consumer Facing Webpage

                                       

                                      ]]>                                      Trish Serratore is the Senior Vice President of ASE along with being President of the National Automotive Technicians Education foundation (NATEF) and the Automotive Youth Educational Systems (AYES).

                                      She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide the qualified automotive professionals the industry needs today and tomorrow.

                                      In 1994, Trish received the Automotive Hall of Fame’s Young Leadership and Excellence NATEFAward for outstanding achievements in the automotive industry. In 2000, Akzo Nobel selected her as one of the most influential women in the collision repair industry. In 2010, she was named one of the “Top 100 Women in the Automotive Industry” by Automotive News.

                                      This episode is a great behind the scenes look at ASE, that been around since 1972. Trish has been part of this organization for 27 years. There are over 300 thousand certified techs in over 48 different tests and re-certification is every 5 years.

                                      ASE was created to help consumers identify qualified technicians to work on theirAS car and the blue seal means quality and trustworthiness.  ASE certification helps techs stay longer with their employer, be more productive, fix it right the first time more often and have improved overall productivity. Get a look at how questions are created and developed for each test series and how they tweak questions from the standard question pool for each test.

                                      Trish says ‘There is more work to do because only 1/3 of technicians are certified.

                                      ASE Website

                                      ASE Consumer Facing Webpage

                                       

                                      ]]>                                      https://remarkableresults.biz/?p=2360Fri, 18 Sep 2015 01:00:38 -040019:00falsefullTrish Serratore is the Senior Vice President of ASE along with being President of the National Automotive Technicians Education foundation (NATEF) and the Automotive Youth Educational Systems (AYES). She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide…                                      RR 046 Greg Skolnik from Motor WorksRR 046 Greg Skolnik from Motor WorksGreg Skolnik from Motor Works in Rockville, MD is a 40 year industry veteran and a  shop owner for 37 years. Greg has a 3,000 SQ FT facility with 6 bay/lifts plus an alignment bay. The shop team is made up of  2 techs, one apprentice, one service adviser, one ops manager and a shuttle driver and is open 200 days per year. The operation is on track to do $1.3 M this year.

                                      Greg is certified as a Master Automobile Technician and holds the L-1 certification and in November of ’04. He also received the Accredited Automotive Management (AAM) degree from the Automotive Management Institute.

                                      As the owner of a very innovative Honda/Toyota repair facilitiy in the Washington DC metropolitan area, Greg has built his business on a solid foundation of core values and common sense. “Putting people before money” is Greg’s purpose,  as is evidenced by his decision to change the shop to a four-day only schedule in 1990.

                                      He limits his work to Honda, Acura, Toyota, Lexus and Scion vehicles and is open four ten hour days. We discuss this as it relates to customer convenience and what he does to make it work and have a solid business. He talks about his 360 degree customer retention cycle with an e-minder system and a program calls ‘Care enough to share’.

                                      He also has a great comment on the recent rash of dealer recalls.

                                      Greg’s wife Carol is his confidant, they have two grown sons (one in the business) and they are enjoy spoiling their grand kids.  He does some coaching with Elite Worldwide because he loves helping people. He is writing a book on the industry and how to treat people.

                                      I promised to include the information on Greg’s phone system. This is right from Greg. Here you go:

                                      The software is called “FreePBX” and like the name, the software is open source but it is not without some fiddling, according to technical guru and son, Aaron. He tweaks it periodically and is still finding new coolness and holes at the same time. It IS run by a computer with software and is subject to the same “Mercury is in retrograde” bizarre weirdness that all of our PCs experience. Back when we had copper and push button dial phones, those strange functions rarely occurred. Remember actually dialing a phone?

                                      The phones themselves are made by Yealink and overall we’ve been thrilled with their function. The downside seems to be that when the internet provider goes down (ours is currently Comcast) and they seem to at the most inopportune times, the phones go as well. We’re still working on an automatic transfer to cell phones strategy. It’s not perfected yet but we’re getting better.

                                      Like I said, we were very worried about VoIP with hearing all the horror stories from other owners but our transfer (at least from this shop owner’s perspective) went really well. I’m very blessed to have my own built-in technical geek!

                                      ]]>                                      Greg Skolnik from Motor Works in Rockville, MD is a 40 year industry veteran and a  shop owner for 37 years. Greg has a 3,000 SQ FT facility with 6 bay/lifts plus an alignment bay. The shop team is made up of  2 techs, one apprentice, one service adviser, one ops manager and a shuttle driver and is open 200 days per year. The operation is on track to do $1.3 M this year.

                                      Greg is certified as a Master Automobile Technician and holds the L-1 certification and in November of ’04. He also received the Accredited Automotive Management (AAM) degree from the Automotive Management Institute.

                                      As the owner of a very innovative Honda/Toyota repair facilitiy in the Washington DC metropolitan area, Greg has built his business on a solid foundation of core values and common sense. “Putting people before money” is Greg’s purpose,  as is evidenced by his decision to change the shop to a four-day only schedule in 1990.

                                      He limits his work to Honda, Acura, Toyota, Lexus and Scion vehicles and is open four ten hour days. We discuss this as it relates to customer convenience and what he does to make it work and have a solid business. He talks about his 360 degree customer retention cycle with an e-minder system and a program calls ‘Care enough to share’.

                                      He also has a great comment on the recent rash of dealer recalls.

                                      Greg’s wife Carol is his confidant, they have two grown sons (one in the business) and they are enjoy spoiling their grand kids.  He does some coaching with Elite Worldwide because he loves helping people. He is writing a book on the industry and how to treat people.

                                      I promised to include the information on Greg’s phone system. This is right from Greg. Here you go:

                                      The software is called “FreePBX” and like the name, the software is open source but it is not without some fiddling, according to technical guru and son, Aaron. He tweaks it periodically and is still finding new coolness and holes at the same time. It IS run by a computer with software and is subject to the same “Mercury is in retrograde” bizarre weirdness that all of our PCs experience. Back when we had copper and push button dial phones, those strange functions rarely occurred. Remember actually dialing a phone?

                                      The phones themselves are made by Yealink and overall we’ve been thrilled with their function. The downside seems to be that when the internet provider goes down (ours is currently Comcast) and they seem to at the most inopportune times, the phones go as well. We’re still working on an automatic transfer to cell phones strategy. It’s not perfected yet but we’re getting better.

                                      Like I said, we were very worried about VoIP with hearing all the horror stories from other owners but our transfer (at least from this shop owner’s perspective) went really well. I’m very blessed to have my own built-in technical geek!

                                      ]]>                                      https://remarkableresults.biz/?p=2345Tue, 15 Sep 2015 01:00:21 -040039:34falsefullGreg Skolnik from Motor Works in Rockville, MD is a 40 year industry veteran and a  shop owner for 37 years. Greg has a 3,000 SQ FT facility with 6 bay/lifts plus an alignment bay. The shop team is made up of  2 techs, one apprentice, one service adviser, one ops manager and a shuttle…                                      RR 045: Kim Walker from 5 Stones MediaRR 045: Kim Walker from 5 Stones MediaKim Walker from 5 Stones Media is a social media expert, but before she became involved with Five Stones Media she was a school counselor and a teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they engaged with Five Stones Media. As a former shop owner, Kim’s advice and expertise on social media are perfectly matched because she’s been there and done that.

                                      She is on the Car Care Council’s Women’s Board, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters.

                                      This episode goes a little longer than normal, but it is jammed packed with information you will learn for the first time or can use to sculpt your social marketing strategy.

                                      Here is a short highlight on what is packed into this episode:

                                      • The 50/30/20 Rule of social posting
                                        • 50%: Fun, entertaining and Engaging
                                        • 30%: Industry News, Tips and Ideas
                                        • 20%: Opportunity for sales

                                      • Social media etiquette
                                      • What is the average age of a post, in hours, before it gets old, therefore how often to post so your efforts are worth it
                                      • Do you know the best ways to grow your following?
                                      • Learn about a Facebook app for your smartphone that will help you manage your posts
                                      • Quick and simple ways to find and compile good content

                                      … and much much more. Listen to Learn ‘MANY’ Things in the episode.

                                      ]]>                                      Kim Walker from 5 Stones Media is a social media expert, but before she became involved with Five Stones Media she was a school counselor and a teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they engaged with Five Stones Media. As a former shop owner, Kim’s advice and expertise on social media are perfectly matched because she’s been there and done that.

                                      She is on the Car Care Council’s Women’s Board, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters.

                                      This episode goes a little longer than normal, but it is jammed packed with information you will learn for the first time or can use to sculpt your social marketing strategy.

                                      Here is a short highlight on what is packed into this episode:

                                      • The 50/30/20 Rule of social posting
                                        • 50%: Fun, entertaining and Engaging
                                        • 30%: Industry News, Tips and Ideas
                                        • 20%: Opportunity for sales

                                      • Social media etiquette
                                      • What is the average age of a post, in hours, before it gets old, therefore how often to post so your efforts are worth it
                                      • Do you know the best ways to grow your following?
                                      • Learn about a Facebook app for your smartphone that will help you manage your posts
                                      • Quick and simple ways to find and compile good content

                                      … and much much more. Listen to Learn ‘MANY’ Things in the episode.

                                      ]]>                                      https://remarkableresults.biz/?p=2313Fri, 11 Sep 2015 01:00:50 -040040:27falsefullKim Walker from 5 Stones Media is a social media expert, but before she became involved with Five Stones Media she was a school counselor and a teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his…                                      RR 044: Rick Bilger from Advanced Auto ProsRR 044: Rick Bilger from Advanced Auto ProsRick Bilger a 40 year service professional owns Advanced Auto Pros in Greely, CO.  His Grandfather and Dad were mechanics/technicians and Rick practices his craft in a 10 bay facility with 4 techs, and two service advisors. Rick, a pilot, offers some very interesting and unique strategies in this episode.

                                      Much to learn from this episode. There is a minimum of 10 big take-a-ways for you to consider. Rick has 5 very unique features or customer offers on his website.

                                      • A $200 savings bonds if your service wasn’t right
                                      • A personal message from Rick outlining the 5 misconceptions of auto repair
                                      • A distinctive ten step repair system spelled out on his home page
                                      • A very clever ‘noise’ page to help customer describe the sounds their vehicle is making
                                      • His VIP ‘Pay Ahead For Service’ Club

                                      Listen to this very informative episode as Rick talks about how many attempts he had at improvement until he got it right. He is a ‘Ready, Fire Aim — ‘adjust as you go’ type of guy. He says, ‘Never be afraid to fail’. Which lends itself to being an innovator as he looks to other industries to find what’s working.

                                      He reflects on the best use of his time and how it will benefit his company. He even talked about how his dad would bring home a carburetor and carb kit for Rick to ‘play with’. What a way to learn the business.

                                      There are an enormous amount of Rick’isms and take-a-ways including his focus on wanting to raise the awareness of the industry and have the consumer realize that his is a great industry doing a tough and challenging job by talented people.

                                      Advanced Auto Pro Web Site

                                      ]]>                                      Rick Bilger a 40 year service professional owns Advanced Auto Pros in Greely, CO.  His Grandfather and Dad were mechanics/technicians and Rick practices his craft in a 10 bay facility with 4 techs, and two service advisors. Rick, a pilot, offers some very interesting and unique strategies in this episode.

                                      Much to learn from this episode. There is a minimum of 10 big take-a-ways for you to consider. Rick has 5 very unique features or customer offers on his website.

                                      • A $200 savings bonds if your service wasn’t right
                                      • A personal message from Rick outlining the 5 misconceptions of auto repair
                                      • A distinctive ten step repair system spelled out on his home page
                                      • A very clever ‘noise’ page to help customer describe the sounds their vehicle is making
                                      • His VIP ‘Pay Ahead For Service’ Club

                                      Listen to this very informative episode as Rick talks about how many attempts he had at improvement until he got it right. He is a ‘Ready, Fire Aim — ‘adjust as you go’ type of guy. He says, ‘Never be afraid to fail’. Which lends itself to being an innovator as he looks to other industries to find what’s working.

                                      He reflects on the best use of his time and how it will benefit his company. He even talked about how his dad would bring home a carburetor and carb kit for Rick to ‘play with’. What a way to learn the business.

                                      There are an enormous amount of Rick’isms and take-a-ways including his focus on wanting to raise the awareness of the industry and have the consumer realize that his is a great industry doing a tough and challenging job by talented people.

                                      Advanced Auto Pro Web Site

                                      ]]>                                      https://remarkableresults.biz/?p=2301Mon, 07 Sep 2015 23:00:58 -040041:30falsefullRick Bilger a 40 year service professional owns Advanced Auto Pros in Greely, CO.  His Grandfather and Dad were mechanics/technicians and Rick practices his craft in a 10 bay facility with 4 techs, and two service advisors. Rick, a pilot, offers some very interesting and unique strategies in this episode. Much to learn from this episode.…                                      RR 043: Trish Serratore President NATEF & AYESRR 043: Trish Serratore President NATEF & AYESTrish Serratore is the President of the National Automotive Technicians Education foundation (NATEF) and the Automotive Youth Educational Systems (AYES) as well as Senior Vice President at ASE.

                                      She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide the qualified automotive professionals the industry needs today and tomorrow.

                                      In 1994, Trish received the Automotive Hall of Fame’s Young Leadership and Excellence Award for outstanding achievements in the automotive industry. In 2000, Akzo Nobel selected her as one of the most influential women in the collision repair industry. In 2010, she was named one of the “Top 100 Women in the Automotive Industry” by Automotive News.

                                      This episode is focused on NATEF and AYES. You are in for a behind the scenes view of how NATEF and AYES build the proper foundation for high school and post-secondary education working together to create the proper pathway between industry and education; to provide our future technicians.

                                      If you’ve always wanted to know the value and role of these important organizations and how they fit and work together… you’ve come to the right spot.

                                      Your can contact Trish Serratore at 703-669-6633 or through her email address: tserratore@ase.com

                                      www.natef.org

                                      www.ayes.org

                                      ASE Website

                                      ASE Consumer Facing Webpage

                                      ]]>                                      Trish Serratore is the President of the National Automotive Technicians Education foundation (NATEF) and the Automotive Youth Educational Systems (AYES) as well as Senior Vice President at ASE.

                                      She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide the qualified automotive professionals the industry needs today and tomorrow.

                                      In 1994, Trish received the Automotive Hall of Fame’s Young Leadership and Excellence Award for outstanding achievements in the automotive industry. In 2000, Akzo Nobel selected her as one of the most influential women in the collision repair industry. In 2010, she was named one of the “Top 100 Women in the Automotive Industry” by Automotive News.

                                      This episode is focused on NATEF and AYES. You are in for a behind the scenes view of how NATEF and AYES build the proper foundation for high school and post-secondary education working together to create the proper pathway between industry and education; to provide our future technicians.

                                      If you’ve always wanted to know the value and role of these important organizations and how they fit and work together… you’ve come to the right spot.

                                      Your can contact Trish Serratore at 703-669-6633 or through her email address: tserratore@ase.com

                                      www.natef.org

                                      www.ayes.org

                                      ASE Website

                                      ASE Consumer Facing Webpage

                                      ]]>                                      https://remarkableresults.biz/?p=2289Fri, 04 Sep 2015 00:31:26 -040024:01falsefullTrish Serratore is the President of the National Automotive Technicians Education foundation (NATEF) and the Automotive Youth Educational Systems (AYES) as well as Senior Vice President at ASE. She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide…                                      RR 042: Dave Toole from Tooles’ GarageRR 042: Dave Toole from Tooles’ GarageDave Toole, owner of Toole’s Garage in San Carlos, CA has a family affair, with Dave’s entire family working in the business. A great discussion on family and a few challenges as every family business knows. However he knows his role; as the glue of the organization. He keeps it going and all together.

                                      Dave started working in his uncle’s body shop at 16 doing all the ‘fun’ jobs that no one wanted. He worked in dealerships and one of his customers was a one man shop owner names Gino who eventually hired Dave. He learned a lot.

                                      He got recruited by a Honda dealership and Gino reminded him that this place could be yours … someday! He worked there eight years then moved to an adviser at another dealership. He wasn’t in love with that job and then Gino called and said ‘Are you ready to come home son? I’m old and want to retire.”

                                      He made the big leap then and jumped in. He added family and tech’s over the last 8 years, but in 2012 took another big leap to purchase the right facility. He has worked every job in the repair business which has sustained his success to this very day.

                                      A unique part of Dave’s business is his fractional franchise called ‘The Hybrid Shop. Dave says there are 20,000 hybrids in a 10 miles radius of his shop. That sure gives him a concentrated market and one third of his business is from Hybrid’s. Listen to Dave talk about re-conditioning battery packs to save customers money and save the environment. He’s received some great TV coverage for his Hybrid service.

                                      Dave’s been in the industry since 1986 and a business owner for the last six years. His drive to be his own businessman came as an outcome of his newspaper route. He liked the money that hustling papers would earn him. He has four lifts and one alignment rack along with four techs and 1 and a half service writers.

                                      This episode will give you a great look inside Dave’s leadership and culture. He holds a bosses breakfast, and makes work fun and engaging with a strong culture. He shares 5 of his 20 fundamentals that drive the culture inside of Toole’s Garage. In the show notes (below) are all of his 20 fundamentals.

                                      Listen to Dave talk about a great new way he is generating new customers … that’s an ad inside the DMV on their rotating TV ad screen. He says it is a perfect place to advertise.

                                      Here are Dave Toole’s Twenty Company Fundamentals

                                      Our goal at Toole’s Garage is simple: extraordinary product quality and customer service.  We accomplish this by observing a common set of values and by partnering with organizations that have the finest reputation for quality.  There are no shortcuts; we believe that our goals are accomplished only with a real commitment from every employee.  Our values and beliefs are based on the fundamentals listed below:

                                      1.  Do the right thing
                                        Integrity is not about convenience.  It’s an unwavering commitment to do the right thing in every action we take and in every decision we make, even when no one’s looking.  Make decisions that build strong, trusting relationships.
                                      2. “Bring it” every day
                                         We each have a finite amount of time to work.  Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm.  Maximize your contribution by making the most effective use of your time.
                                      3.  Check the Ego at the door
                                        Our own egos and personal agendas must never get in the way of doing what is best for Toole’s Garage.  Don’t take challenge personally or defensively.  Being concerned with who gets credit, who looks good, or who looks bad is counterproductive.  Make sure every decision is based solely on what will best advance Toole’s Garage’s goals.
                                      4.  Make quality personal
                                        At Toole’s Garage, we don’t do good, we do great.  Take pride in the quality of everything you touch and everything you do.  From the way you answer the phone to the way you fill out your paperwork, from the way you set up your work area, to the way you complete your task, always ask yourself, “Is this my best work?” Remember that absolutely everything “speaks” to our customers, and everything you touch has your signature.  Sign in BOLD ink.
                                      5. Be performance-driven
                                        We appreciate effort, but we reward and celebrate results.  Set challenging goals, and then go after them.  Numbers are the best tools we have to help us understand how we’re doing and how we can improve our performance.  Holding ourselves accountable for results is a reflection of our commitment to our mission.
                                      6. Go the extra mile
                                         Be willing to do whatever it takes to accomplish the job…plus a little bit more.  Whether it’s starting early, staying late, or doing something that’s not in your job description, it’s the extra mile that separates the average person from the superstar.  Be a superstar.
                                      7. Constantly evaluate and reevaluate every aspect of your job
                                        Don’t be satisfied with the status quo.  The most successful people and organizations are in a never-ending pursuit of improvement.
                                      8. Take responsibility
                                        Identify what you don’t know and find a way to learn it.  Ask for what you need and take full responsibility for your success.  There’s no room for victims in a high-performance organization.
                                      9. Honor commitments
                                        Our customers are counting on us, and we’re counting on each other.  Do what you say you’re going to do, when you say you’re going to do it.  If a commitment can’t be fulfilled, notify others early and agree upon a new commitment to be honored.
                                      10. We’re all in the customer service business
                                        Every one of us has customers, whether they’re internal or external.  Our most important job is to blow away our customers with extraordinary service.  Know what your customers need and expect of you, and then do more.
                                      11. Listen generously
                                         Listening is more than simply “not speaking.” It’s giving our undivided attention to the needs and priorities of others.  Set aside your own judgments and pre-conceived notions.  Listen with care and with empathy.  Most importantly, listen to understand.
                                      12. Practice blameless problem-solving
                                         Blame has no place in a high performance organization.  Fix mistakes by focusing on solutions, not on whose fault it was.  Use these situations to learn, and then apply that knowledge by improving our processes to reduce the likelihood of repeating the same mistake.  Get smarter with every mistake.
                                      13. Set and ask for expectations
                                        We judge situations not by what happens, but by how they compare to what we expected to happen.  Nearly every misunderstanding can be traced to a difference in expectations.  Learn to create mutually understood expectations in every situation.
                                      14. Embrace change
                                        Nothing stays the same.  Change creates energy and excitement.  Be inspired by both the challenges and the possibilities that change brings.  The better and faster we are at adapting to change, the stronger and more successful we become as a company.
                                      15. Appearance counts
                                         Your personal appearance makes a strong statement about the pride you take in your performance.  Dress neatly and professionally.  The appearance of our office makes a similar statement about the quality of our work.  Take responsibility to ensure that everything a client sees is clean, neat, and professional.  It’s not someone else’s job.  It’s everyone’s job.
                                      16. Be present and punctual
                                        Be dressed and ready to go.  How you manage time sends a message about how you respect others and how you value your own commitments.
                                      17. Be a source for acknowledgement and appreciation
                                        Positive feedback is a tremendous energy source.  Regularly give, receive, and ask for meaningful (timely, specific, clear) appreciation and acknowledgement.
                                      18. Be quick to ask and slow to judge
                                        There’s always more to the story than you think.  Learn to ask questions and gather the facts before jumping to conclusions and making judgments.  Be curious about what other information might give you a more complete picture.
                                      19. Toole’s Garage is family
                                        We care deeply about and support one another.  This includes our associates, our customers, and each other.  Look for meaningful opportunities to create personal connections that make a difference.
                                      20.  Keep things fun
                                        Laughter is like a lubricant that helps to grease Toole’s Garage’s gears.  When we stop having fun, we lose the passion, energy, and enthusiasm to help people achieve their dreams.  Be light-hearted and smile.  Laugh every day.


                                      ]]>                                      Dave Toole, owner of Toole’s Garage in San Carlos, CA has a family affair, with Dave’s entire family working in the business. A great discussion on family and a few challenges as every family business knows. However he knows his role; as the glue of the organization. He keeps it going and all together.

                                      Dave started working in his uncle’s body shop at 16 doing all the ‘fun’ jobs that no one wanted. He worked in dealerships and one of his customers was a one man shop owner names Gino who eventually hired Dave. He learned a lot.

                                      He got recruited by a Honda dealership and Gino reminded him that this place could be yours … someday! He worked there eight years then moved to an adviser at another dealership. He wasn’t in love with that job and then Gino called and said ‘Are you ready to come home son? I’m old and want to retire.”

                                      He made the big leap then and jumped in. He added family and tech’s over the last 8 years, but in 2012 took another big leap to purchase the right facility. He has worked every job in the repair business which has sustained his success to this very day.

                                      A unique part of Dave’s business is his fractional franchise called ‘The Hybrid Shop. Dave says there are 20,000 hybrids in a 10 miles radius of his shop. That sure gives him a concentrated market and one third of his business is from Hybrid’s. Listen to Dave talk about re-conditioning battery packs to save customers money and save the environment. He’s received some great TV coverage for his Hybrid service.

                                      Dave’s been in the industry since 1986 and a business owner for the last six years. His drive to be his own businessman came as an outcome of his newspaper route. He liked the money that hustling papers would earn him. He has four lifts and one alignment rack along with four techs and 1 and a half service writers.

                                      This episode will give you a great look inside Dave’s leadership and culture. He holds a bosses breakfast, and makes work fun and engaging with a strong culture. He shares 5 of his 20 fundamentals that drive the culture inside of Toole’s Garage. In the show notes (below) are all of his 20 fundamentals.

                                      Listen to Dave talk about a great new way he is generating new customers … that’s an ad inside the DMV on their rotating TV ad screen. He says it is a perfect place to advertise.

                                      Here are Dave Toole’s Twenty Company Fundamentals

                                      Our goal at Toole’s Garage is simple: extraordinary product quality and customer service.  We accomplish this by observing a common set of values and by partnering with organizations that have the finest reputation for quality.  There are no shortcuts; we believe that our goals are accomplished only with a real commitment from every employee.  Our values and beliefs are based on the fundamentals listed below:

                                      1.  Do the right thing
                                        Integrity is not about convenience.  It’s an unwavering commitment to do the right thing in every action we take and in every decision we make, even when no one’s looking.  Make decisions that build strong, trusting relationships.
                                      2. “Bring it” every day
                                         We each have a finite amount of time to work.  Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm.  Maximize your contribution by making the most effective use of your time.
                                      3.  Check the Ego at the door
                                        Our own egos and personal agendas must never get in the way of doing what is best for Toole’s Garage.  Don’t take challenge personally or defensively.  Being concerned with who gets credit, who looks good, or who looks bad is counterproductive.  Make sure every decision is based solely on what will best advance Toole’s Garage’s goals.
                                      4.  Make quality personal
                                        At Toole’s Garage, we don’t do good, we do great.  Take pride in the quality of everything you touch and everything you do.  From the way you answer the phone to the way you fill out your paperwork, from the way you set up your work area, to the way you complete your task, always ask yourself, “Is this my best work?” Remember that absolutely everything “speaks” to our customers, and everything you touch has your signature.  Sign in BOLD ink.
                                      5. Be performance-driven
                                        We appreciate effort, but we reward and celebrate results.  Set challenging goals, and then go after them.  Numbers are the best tools we have to help us understand how we’re doing and how we can improve our performance.  Holding ourselves accountable for results is a reflection of our commitment to our mission.
                                      6. Go the extra mile
                                         Be willing to do whatever it takes to accomplish the job…plus a little bit more.  Whether it’s starting early, staying late, or doing something that’s not in your job description, it’s the extra mile that separates the average person from the superstar.  Be a superstar.
                                      7. Constantly evaluate and reevaluate every aspect of your job
                                        Don’t be satisfied with the status quo.  The most successful people and organizations are in a never-ending pursuit of improvement.
                                      8. Take responsibility
                                        Identify what you don’t know and find a way to learn it.  Ask for what you need and take full responsibility for your success.  There’s no room for victims in a high-performance organization.
                                      9. Honor commitments
                                        Our customers are counting on us, and we’re counting on each other.  Do what you say you’re going to do, when you say you’re going to do it.  If a commitment can’t be fulfilled, notify others early and agree upon a new commitment to be honored.
                                      10. We’re all in the customer service business
                                        Every one of us has customers, whether they’re internal or external.  Our most important job is to blow away our customers with extraordinary service.  Know what your customers need and expect of you, and then do more.
                                      11. Listen generously
                                         Listening is more than simply “not speaking.” It’s giving our undivided attention to the needs and priorities of others.  Set aside your own judgments and pre-conceived notions.  Listen with care and with empathy.  Most importantly, listen to understand.
                                      12. Practice blameless problem-solving
                                         Blame has no place in a high performance organization.  Fix mistakes by focusing on solutions, not on whose fault it was.  Use these situations to learn, and then apply that knowledge by improving our processes to reduce the likelihood of repeating the same mistake.  Get smarter with every mistake.
                                      13. Set and ask for expectations
                                        We judge situations not by what happens, but by how they compare to what we expected to happen.  Nearly every misunderstanding can be traced to a difference in expectations.  Learn to create mutually understood expectations in every situation.
                                      14. Embrace change
                                        Nothing stays the same.  Change creates energy and excitement.  Be inspired by both the challenges and the possibilities that change brings.  The better and faster we are at adapting to change, the stronger and more successful we become as a company.
                                      15. Appearance counts
                                         Your personal appearance makes a strong statement about the pride you take in your performance.  Dress neatly and professionally.  The appearance of our office makes a similar statement about the quality of our work.  Take responsibility to ensure that everything a client sees is clean, neat, and professional.  It’s not someone else’s job.  It’s everyone’s job.
                                      16. Be present and punctual
                                        Be dressed and ready to go.  How you manage time sends a message about how you respect others and how you value your own commitments.
                                      17. Be a source for acknowledgement and appreciation
                                        Positive feedback is a tremendous energy source.  Regularly give, receive, and ask for meaningful (timely, specific, clear) appreciation and acknowledgement.
                                      18. Be quick to ask and slow to judge
                                        There’s always more to the story than you think.  Learn to ask questions and gather the facts before jumping to conclusions and making judgments.  Be curious about what other information might give you a more complete picture.
                                      19. Toole’s Garage is family
                                        We care deeply about and support one another.  This includes our associates, our customers, and each other.  Look for meaningful opportunities to create personal connections that make a difference.
                                      20.  Keep things fun
                                        Laughter is like a lubricant that helps to grease Toole’s Garage’s gears.  When we stop having fun, we lose the passion, energy, and enthusiasm to help people achieve their dreams.  Be light-hearted and smile.  Laugh every day.


                                      ]]>                                      https://remarkableresults.biz/?p=2273Tue, 01 Sep 2015 00:32:41 -040030:23falsefullDave Toole, owner of Toole’s Garage in San Carlos, CA has a family affair, with Dave’s entire family working in the business. A great discussion on family and a few challenges as every family business knows. However he knows his role; as the glue of the organization. He keeps it going and all together. Dave…                                      RR 041: Jim Murphy from Elite WorldwideRR 041: Jim Murphy from Elite WorldwideJim Murphy prefers to use only one word when describing himself: coach, “That’s all I am, and honestly, that’s all I want to be,” he says.

                                      In nearly every position Murphy has held throughout his 30-plus-year career in the repair industry, his work has revolved around shop improvement. After graduating from Oregon State University, Murphy took a position as a service advisor for a Chrysler dealership … quickly, Chrysler took notice of Murphy’s achievements and recruited him to work for its corporate service and parts division. The new position put him in a role similar to a business consultant, as he’d travel to various dealerships in the Pacific Northwest to evaluate and work to improve their processes.

                                      “That was the best part of the job for me,” he says. “In my 20s, I learned a ton about how a shop operates and needs to operate. I’d go in and have to find problems and make changes. I really developed a knack for identifying where problems are and finding a path to fix them.” He says.

                                      After opening two repair-related business of his own in his 30s, Murphy jumped back into coaching full time. In 2007, Murphy partnered with Bob Cooper at Elite Worldwide Inc. to found Pro Service, a select 90-member network of some of the country’s top shops. The network, which operates under the Elite umbrella, is Murphy’s baby. He facilitates all group meetings and conferences, and he works as a personal, one-on-one business coach for each member of the network.

                                      From thoughts on success planning, goals, why shops choose to have a business coach and a discussion of why some choose not to. Jim talks about putting people ahead of money and the money will flow … that’s all about purpose. Many great take-a-ways in this episode including a great a challenge to service professionals to ‘Learn How To Dream Again’.

                                      ]]>                                      Jim Murphy prefers to use only one word when describing himself: coach, “That’s all I am, and honestly, that’s all I want to be,” he says.

                                      In nearly every position Murphy has held throughout his 30-plus-year career in the repair industry, his work has revolved around shop improvement. After graduating from Oregon State University, Murphy took a position as a service advisor for a Chrysler dealership … quickly, Chrysler took notice of Murphy’s achievements and recruited him to work for its corporate service and parts division. The new position put him in a role similar to a business consultant, as he’d travel to various dealerships in the Pacific Northwest to evaluate and work to improve their processes.

                                      “That was the best part of the job for me,” he says. “In my 20s, I learned a ton about how a shop operates and needs to operate. I’d go in and have to find problems and make changes. I really developed a knack for identifying where problems are and finding a path to fix them.” He says.

                                      After opening two repair-related business of his own in his 30s, Murphy jumped back into coaching full time. In 2007, Murphy partnered with Bob Cooper at Elite Worldwide Inc. to found Pro Service, a select 90-member network of some of the country’s top shops. The network, which operates under the Elite umbrella, is Murphy’s baby. He facilitates all group meetings and conferences, and he works as a personal, one-on-one business coach for each member of the network.

                                      From thoughts on success planning, goals, why shops choose to have a business coach and a discussion of why some choose not to. Jim talks about putting people ahead of money and the money will flow … that’s all about purpose. Many great take-a-ways in this episode including a great a challenge to service professionals to ‘Learn How To Dream Again’.

                                      ]]>                                      https://remarkableresults.biz/?p=2245Fri, 28 Aug 2015 01:00:03 -040030:05falsefullJim Murphy prefers to use only one word when describing himself: coach, “That’s all I am, and honestly, that’s all I want to be,” he says. In nearly every position Murphy has held throughout his 30-plus-year career in the repair industry, his work has revolved around shop improvement. After graduating from Oregon State University, Murphy…                                      RR 040: Roger Lanctot from Strategy AnalyticsRR 040: Roger Lanctot from Strategy AnalyticsRoger Lanctot, Associate Director Global Automotive Practice from Strategy Analytics, Inc., a global research and consulting firm that provides insights and strategic business solutions to companies operating at the convergence of information, communications and entertainment technologies.

                                      Roger Lanctot has a powerful voice in the definition of future trends in automotive safety, powertrain, and infotainment systems. Roger draws on 25 years’ experience in the technology industry as an analyst, journalist and consultant.

                                      Roger has conducted and participated in major industry studies, created new research products and services, and advised clients on strategy and competitive issues throughout his career. Some consider Roger the Kevin Bacon of the connected car industry as evidenced by his wide LinkedIn and Twitter following and his frequent speaking and blogging activities on critical industry issues impacting critical topics such as vehicle safety, fuel efficiency and traffic.  Roger is a graduate of Dartmouth College.

                                      Roger will open up your mind on connected vehicles and how it is morphing into what it will become based on government, auto makers and technology companies, working separately and sometimes together, to bring their tech toward some form of standardization. And therein lies the struggle.

                                      If you want to get your dose of connectivity and technology buzz you’ve come to the right place.

                                      If you earn your living in the automotive industry you need to know or respect where it is all heading. You’ll hear about DSRC (dedicated short range communications), software updating, hacking, vehicle data extraction, distracted driving, Apple Car Play, Android Auto and where Silicon Valley and Detroit are heading.

                                      Roger Lanctot on Linked In

                                      A Great Blog From Roger

                                      ]]>                                      Roger Lanctot, Associate Director Global Automotive Practice from Strategy Analytics, Inc., a global research and consulting firm that provides insights and strategic business solutions to companies operating at the convergence of information, communications and entertainment technologies.

                                      Roger Lanctot has a powerful voice in the definition of future trends in automotive safety, powertrain, and infotainment systems. Roger draws on 25 years’ experience in the technology industry as an analyst, journalist and consultant.

                                      Roger has conducted and participated in major industry studies, created new research products and services, and advised clients on strategy and competitive issues throughout his career. Some consider Roger the Kevin Bacon of the connected car industry as evidenced by his wide LinkedIn and Twitter following and his frequent speaking and blogging activities on critical industry issues impacting critical topics such as vehicle safety, fuel efficiency and traffic.  Roger is a graduate of Dartmouth College.

                                      Roger will open up your mind on connected vehicles and how it is morphing into what it will become based on government, auto makers and technology companies, working separately and sometimes together, to bring their tech toward some form of standardization. And therein lies the struggle.

                                      If you want to get your dose of connectivity and technology buzz you’ve come to the right place.

                                      If you earn your living in the automotive industry you need to know or respect where it is all heading. You’ll hear about DSRC (dedicated short range communications), software updating, hacking, vehicle data extraction, distracted driving, Apple Car Play, Android Auto and where Silicon Valley and Detroit are heading.

                                      Roger Lanctot on Linked In

                                      A Great Blog From Roger

                                      ]]>                                      https://remarkableresults.biz/?p=2194Thu, 20 Aug 2015 23:47:23 -040031:52falsefullRoger Lanctot, Associate Director Global Automotive Practice from Strategy Analytics, Inc., a global research and consulting firm that provides insights and strategic business solutions to companies operating at the convergence of information, communications and entertainment technologies. Roger Lanctot has a powerful voice in the definition of future trends in automotive safety, powertrain, and infotainment systems.…                                      RR 039: Bill Nalu from Interstate Auto CareRR 039: Bill Nalu from Interstate Auto CareBill Nalu form Interstate Auto Care in Madison Heights, MI has a very interesting story … he tells it well so I won’t spoil much of it. He has 30 years in the business to include some time as a Shell dealer. He and his brother are partners in the business.

                                      Let me say that this interview is like none I’ve done before. Bill has a huge passion for the industry, his business and is so grateful for everything he has. He was in immigrant as an eight year old child. He tells the story, and it is a moving one, about leaving a country illegally under a bad regime. You’ve got to hear this. Basically his route to America has made him so humble and grateful that this interview takes on a very fresh angle.

                                      This episode is packed with his biggest lesson as a car owner at sixteen years old … a great story of a father’s wisdom! In his philosophical way he covers his ‘why’, customers, team, mission, and how he paid his way through college.

                                      Summing up this interview I will call Bill Nalu a philosopher and every time he brought his deep thinking to bear on a question he was able to relate it to his business or business culture. You will be engaged by Bill Nalu, get into listening mode and be inspired. There is a lot to “Listen and Learn”.

                                      Share by using the social icons below. Grow the aftermarket tribe!

                                      ]]>                                      Bill Nalu form Interstate Auto Care in Madison Heights, MI has a very interesting story … he tells it well so I won’t spoil much of it. He has 30 years in the business to include some time as a Shell dealer. He and his brother are partners in the business.

                                      Let me say that this interview is like none I’ve done before. Bill has a huge passion for the industry, his business and is so grateful for everything he has. He was in immigrant as an eight year old child. He tells the story, and it is a moving one, about leaving a country illegally under a bad regime. You’ve got to hear this. Basically his route to America has made him so humble and grateful that this interview takes on a very fresh angle.

                                      This episode is packed with his biggest lesson as a car owner at sixteen years old … a great story of a father’s wisdom! In his philosophical way he covers his ‘why’, customers, team, mission, and how he paid his way through college.

                                      Summing up this interview I will call Bill Nalu a philosopher and every time he brought his deep thinking to bear on a question he was able to relate it to his business or business culture. You will be engaged by Bill Nalu, get into listening mode and be inspired. There is a lot to “Listen and Learn”.

                                      Share by using the social icons below. Grow the aftermarket tribe!

                                      ]]>                                      https://remarkableresults.biz/?p=2162Tue, 18 Aug 2015 01:45:11 -040038:09falsefullBill Nalu form Interstate Auto Care in Madison Heights, MI has a very interesting story … he tells it well so I won’t spoil much of it. He has 30 years in the business to include some time as a Shell dealer. He and his brother are partners in the business. Let me say that…                                      RR 038: Kathleen Schmatz from the Auto Care AssociationRR 038: Kathleen Schmatz from the Auto Care AssociationKathleen Schmatz, President and CEO of the Auto Care Association shares her views and thoughts on the industry and the association she has led for the last 11 years. Before becoming President and CEO Kathleen served as executive vice president. She joined the Auto Care Association after 30 years with Babcox, a leader in aftermarket communication services.

                                      Kathleen is a nationally-recognized advocate of the automotive aftermarket and a sought-after speaker and presenter. She is frequently interviewed by the media, appearing on the NBC “Today” Show, CNBC and in The New York Times and now on the Remarkable Results Podcast.

                                      Kathleen Schmatz is very much on her game, funny and oh so passionate about the auto care industry. Listen as she shares with Carm her views on the future of the service professional and of ultra-technological A+ specialty shops. She discusses AAPEX, the new Auto Care Association Job Board, her retirement plans, member benefits, telematics, and consolidation among many other topics.

                                      • In 2012, she was honored with the prestigious (AWDA) Automotive Warehouse Distributors Association // Automotive Leader of the Year award. In 2009, she was selected to receive the Women Who Advance Excellence in Associations Award by the American Society of Association Executives (ASAE) and the Center for Association Leadership’s Greater Washington Network.

                                      • In 2006, she was named to the prestigious Committee of 100 by the U.S. Chamber of Commerce. The committee is comprised of the leading association chief executives.

                                      • In 2006, she received the SEMA Businesswomen’s Network Woman of the Year. Other recent recognitions include: the Martin Fromm “Lifetime Achievement Award” from AWDA, the “Aftermarket Woman of the Year Award” from the Women’s Board of the Car Care Council and the “Distinguished Woman’s Award” from Northwood University.

                                      • Kathleen Schmatz is a Trustee of the Industry Fund; a board member of the Aftermarket Foundation; and a board member of the Coalition for Auto Repair Equality.

                                      • Kathleen has served as an officer of the Auto International Association, the Automotive Communication Council and was founding president of the Car Care Council Women’s Board. She has also contributed as a curriculum advisor to Northwood University and as chair of the Auto Care Association Marketing and Communications Committee.

                                      • She received her master’s degree in mass media communications from The University of Akron and her bachelor’s degree from Kent State University.

                                      Below find links to topics discussed on the podcast:

                                      • Job Board
                                        The Job and Career Development Program is launching an industry job board at http://www.autocarecareers.org/   This service includes new features for individuals and organizations to help facilitate employment connections nationwide. To encourage support from the industry, postings on the job board will be FREE through the end of October.   Applicants can upload resumes and apply for positions complimentary.  If a member is interested in posting, please direct them to the career website where they can create an account and upload their positions.If you have any questions about the upcoming launch, please feel free to contact: courtney.hammer@autocare.org.


                                      • AAPEX General Session with Louis Efron from Telsla http://bit.ly/1JUF7i2 will talk on “Tesla Motor’s Magic – Why Purpose Matters Most”

                                      Auto Care Association

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                                      ]]>                                      Kathleen Schmatz, President and CEO of the Auto Care Association shares her views and thoughts on the industry and the association she has led for the last 11 years. Before becoming President and CEO Kathleen served as executive vice president. She joined the Auto Care Association after 30 years with Babcox, a leader in aftermarket communication services.

                                      Kathleen is a nationally-recognized advocate of the automotive aftermarket and a sought-after speaker and presenter. She is frequently interviewed by the media, appearing on the NBC “Today” Show, CNBC and in The New York Times and now on the Remarkable Results Podcast.

                                      Kathleen Schmatz is very much on her game, funny and oh so passionate about the auto care industry. Listen as she shares with Carm her views on the future of the service professional and of ultra-technological A+ specialty shops. She discusses AAPEX, the new Auto Care Association Job Board, her retirement plans, member benefits, telematics, and consolidation among many other topics.

                                      • In 2012, she was honored with the prestigious (AWDA) Automotive Warehouse Distributors Association // Automotive Leader of the Year award. In 2009, she was selected to receive the Women Who Advance Excellence in Associations Award by the American Society of Association Executives (ASAE) and the Center for Association Leadership’s Greater Washington Network.

                                      • In 2006, she was named to the prestigious Committee of 100 by the U.S. Chamber of Commerce. The committee is comprised of the leading association chief executives.

                                      • In 2006, she received the SEMA Businesswomen’s Network Woman of the Year. Other recent recognitions include: the Martin Fromm “Lifetime Achievement Award” from AWDA, the “Aftermarket Woman of the Year Award” from the Women’s Board of the Car Care Council and the “Distinguished Woman’s Award” from Northwood University.

                                      • Kathleen Schmatz is a Trustee of the Industry Fund; a board member of the Aftermarket Foundation; and a board member of the Coalition for Auto Repair Equality.

                                      • Kathleen has served as an officer of the Auto International Association, the Automotive Communication Council and was founding president of the Car Care Council Women’s Board. She has also contributed as a curriculum advisor to Northwood University and as chair of the Auto Care Association Marketing and Communications Committee.

                                      • She received her master’s degree in mass media communications from The University of Akron and her bachelor’s degree from Kent State University.

                                      Below find links to topics discussed on the podcast:

                                      • Job Board
                                        The Job and Career Development Program is launching an industry job board at http://www.autocarecareers.org/   This service includes new features for individuals and organizations to help facilitate employment connections nationwide. To encourage support from the industry, postings on the job board will be FREE through the end of October.   Applicants can upload resumes and apply for positions complimentary.  If a member is interested in posting, please direct them to the career website where they can create an account and upload their positions.If you have any questions about the upcoming launch, please feel free to contact: courtney.hammer@autocare.org.


                                      • AAPEX General Session with Louis Efron from Telsla http://bit.ly/1JUF7i2 will talk on “Tesla Motor’s Magic – Why Purpose Matters Most”

                                      Auto Care Association

                                      Tweet This

                                       

                                      ]]>                                      https://remarkableresults.biz/?p=2134Fri, 14 Aug 2015 00:00:10 -040031:26falsefullKathleen Schmatz, President and CEO of the Auto Care Association shares her views and thoughts on the industry and the association she has led for the last 11 years. Before becoming President and CEO Kathleen served as executive vice president. She joined the Auto Care Association after 30 years with Babcox, a leader in aftermarket…                                      RR 037: Bill Moss from EuroService AutomotiveRR 037: Bill Moss from EuroService AutomotiveBill Moss, Owner and Certified Master technician of EuroService Automotive in Warrenton, VA.  Bill has been fixing cars since before he was old enough to drive them. Such a strong desire to be around cars led to his first job at an Arlington service station when he was 16 years old.

                                      While home from college, he took a job at a local Volkswagen specialty shop and never looked back. Since then, Bill has spent time working in specialty shops, selling automotive parts, running a 24/7 ‘real’ service station and converting cars and trucks to run on compressed natural gas and propane.

                                      Prior to buying an automotive shop and morphing it into EuroService Automotive, Bill was a partner for 14 years in a local BMW sales and service facility. That business provided Bill an excellent opportunity to hone his craft and network with other professionals around the country.  EuroService Automotive is mainly focused on 5 specific vehicle makes.

                                      Besides being an ASE Certified Master Technician, Bill also has ASE Certifications of Advanced Level Diagnostician, Parts Specialist, and Service Consultant. Bill is also a Bosch Certified Technician, and an AMI Accredited Automotive Manager among others.

                                      He is a Vice President and board member of ASA and shares his passion and drive for his family, business, community and industry.

                                      EuroService Web Site

                                      ]]>                                      Bill Moss, Owner and Certified Master technician of EuroService Automotive in Warrenton, VA.  Bill has been fixing cars since before he was old enough to drive them. Such a strong desire to be around cars led to his first job at an Arlington service station when he was 16 years old.

                                      While home from college, he took a job at a local Volkswagen specialty shop and never looked back. Since then, Bill has spent time working in specialty shops, selling automotive parts, running a 24/7 ‘real’ service station and converting cars and trucks to run on compressed natural gas and propane.

                                      Prior to buying an automotive shop and morphing it into EuroService Automotive, Bill was a partner for 14 years in a local BMW sales and service facility. That business provided Bill an excellent opportunity to hone his craft and network with other professionals around the country.  EuroService Automotive is mainly focused on 5 specific vehicle makes.

                                      Besides being an ASE Certified Master Technician, Bill also has ASE Certifications of Advanced Level Diagnostician, Parts Specialist, and Service Consultant. Bill is also a Bosch Certified Technician, and an AMI Accredited Automotive Manager among others.

                                      He is a Vice President and board member of ASA and shares his passion and drive for his family, business, community and industry.

                                      EuroService Web Site

                                      ]]>                                      https://remarkableresults.biz/?p=2112Tue, 11 Aug 2015 01:28:45 -040032:54falsefullBill Moss, Owner and Certified Master technician of EuroService Automotive in Warrenton, VA.  Bill has been fixing cars since before he was old enough to drive them. Such a strong desire to be around cars led to his first job at an Arlington service station when he was 16 years old. While home from college,…                                      RR 036: Peter Meier from Motor AgeRR 036: Peter Meier from Motor AgePete Meier the Director of Training for the UBM Advanstar Automotive Group of publications goes ON-POINT here in episode 36. I’m sure you’ve read Pete in either Motor Age, ABRN, Aftermarket Business World or Dealer News. His primary goal is to bring working technicians the information they need to succeed.

                                      Pete is an ASE certified Master Technician and sponsoring member of iATN. He has over 35 years practical experience as a technician and educator.

                                      I met up with Pete at NACE/CARS 2015 in Detroit in July 2015 and heard him on a panel discussing … ‘Growing New Talent’. We brought the theme of that discussion to the podcast but covered a lot more areas to include new technology, Toyota’s move to Fuel Cell vehicles, and vehicle safety through technology and Pete got into how we all must make a difference for our industry and not just talk about improving or fixing the issues that plague us. Sometimes Pete says we can be handicapped by our own actions.

                                      Pete was very forthcoming and I love the part when he talked about trade schools and in one instance where an instructor impressed upon his students that they must learn to ‘Talk Car’.   What a concept … This is an eye opener and oh so true.

                                      Link to Pete’s Articles

                                      ]]>                                      Pete Meier the Director of Training for the UBM Advanstar Automotive Group of publications goes ON-POINT here in episode 36. I’m sure you’ve read Pete in either Motor Age, ABRN, Aftermarket Business World or Dealer News. His primary goal is to bring working technicians the information they need to succeed.

                                      Pete is an ASE certified Master Technician and sponsoring member of iATN. He has over 35 years practical experience as a technician and educator.

                                      I met up with Pete at NACE/CARS 2015 in Detroit in July 2015 and heard him on a panel discussing … ‘Growing New Talent’. We brought the theme of that discussion to the podcast but covered a lot more areas to include new technology, Toyota’s move to Fuel Cell vehicles, and vehicle safety through technology and Pete got into how we all must make a difference for our industry and not just talk about improving or fixing the issues that plague us. Sometimes Pete says we can be handicapped by our own actions.

                                      Pete was very forthcoming and I love the part when he talked about trade schools and in one instance where an instructor impressed upon his students that they must learn to ‘Talk Car’.   What a concept … This is an eye opener and oh so true.

                                      Link to Pete’s Articles

                                      ]]>                                      https://remarkableresults.biz/?p=2093Fri, 07 Aug 2015 00:12:16 -040028:33falsefullPete Meier the Director of Training for the UBM Advanstar Automotive Group of publications goes ON-POINT here in episode 36. I’m sure you’ve read Pete in either Motor Age, ABRN, Aftermarket Business World or Dealer News. His primary goal is to bring working technicians the information they need to succeed. Pete is an ASE certified…                                      RR 035: Jerry Kezhaya from The Auto ShopRR 035: Jerry Kezhaya from The Auto ShopJerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population on 280,000. According to Jerry it is the top growing county in the US.  His shop is large 35,000 sq ft. He has 21 lifts and has two flats per every lift.

                                      This episode, per usual, has many great take-a-ways and confirmations on how successful businesses run. Jerry started in his dads business and one day had a very profound vision of his current business. His greatest learning moment came from a picture in a trade magazine from the 70’s. This is a very good story.

                                      Jerry gets into some very deep think on labor rates, technician pay, their company purpose and how he made significant changes as a leader throughout the years. Jerry has a business coach a mastermind group and believes in mentoring. He is outspoken on many issues that face the industry today and admits that he needs to do more to market to millennials. Listen to him describe one of his most important systems he uses to keep a tight rein on his customer service.

                                      Listen for the moment that Jerry brings up the Albert Einstein quote about fixing problems.

                                      The Auto Shop Web Site

                                      http://www.AskJerryOnline.com

                                       

                                      ]]>                                      Jerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population on 280,000. According to Jerry it is the top growing county in the US.  His shop is large 35,000 sq ft. He has 21 lifts and has two flats per every lift.

                                      This episode, per usual, has many great take-a-ways and confirmations on how successful businesses run. Jerry started in his dads business and one day had a very profound vision of his current business. His greatest learning moment came from a picture in a trade magazine from the 70’s. This is a very good story.

                                      Jerry gets into some very deep think on labor rates, technician pay, their company purpose and how he made significant changes as a leader throughout the years. Jerry has a business coach a mastermind group and believes in mentoring. He is outspoken on many issues that face the industry today and admits that he needs to do more to market to millennials. Listen to him describe one of his most important systems he uses to keep a tight rein on his customer service.

                                      Listen for the moment that Jerry brings up the Albert Einstein quote about fixing problems.

                                      The Auto Shop Web Site

                                      http://www.AskJerryOnline.com

                                       

                                      ]]>                                      https://remarkableresults.biz/?p=2082Mon, 03 Aug 2015 23:35:43 -040039:34falsefullJerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population on 280,000. According to Jerry it is the top growing county in the US.  His shop is large 35,000 sq ft. He has 21 lifts and has two flats per…                                      RR 034: NACE-CARS 2015RR 034: NACE-CARS 2015Enjoy a narrative from Carm Capriotto as he recounts the four days spent in Detroit at the NACE/CARS 2015 Expo and Conference in July 2015. Listen to his observations and actual quotes from speakers along with specific ‘hot’ subjects having an impact on the aftermarket right now!

                                      Get out your pen and paper and get ready to take notes. If you were there this is a perfect reminder of the event. If you weren’t there you discover what you missed and also get a taste of how powerful the event was.

                                      Link to Pinterest to see pictures

                                      ]]>                                      Enjoy a narrative from Carm Capriotto as he recounts the four days spent in Detroit at the NACE/CARS 2015 Expo and Conference in July 2015. Listen to his observations and actual quotes from speakers along with specific ‘hot’ subjects having an impact on the aftermarket right now!

                                      Get out your pen and paper and get ready to take notes. If you were there this is a perfect reminder of the event. If you weren’t there you discover what you missed and also get a taste of how powerful the event was.

                                      Link to Pinterest to see pictures

                                      ]]>                                      https://remarkableresults.biz/?p=2073Thu, 30 Jul 2015 22:54:56 -040018:32falsefullEnjoy a narrative from Carm Capriotto as he recounts the four days spent in Detroit at the NACE/CARS 2015 Expo and Conference in July 2015. Listen to his observations and actual quotes from speakers along with specific ‘hot’ subjects having an impact on the aftermarket right now! Get out your pen and paper and get…                                      RR 033: Donny Seyfer from Seyfer AutomotiveRR 033: Donny Seyfer from Seyfer AutomotiveCo-Owner of Seyfer Automotive, in Wheat Ridge, CO. Donny Seyfer, a 3rd generation owner, has over 30 years of automotive experience as a technician, manager and service consultant.

                                      His Dad started in 1961 and his grandfather was building race cars before that. Seyfer Automotive provides general repair, and maintenance with a special focus on diagnostic and difficult to solve problems. Donny provides technical support to 3 ASE Master/L1 Technicians and 1 intern.

                                      Seyfer Automotive also provides performance and restoration services for 50s –through– mid 70s American made vehicles specifically muscle cars. As part of his duties in that area of the business Donny re-engineers suspensions, engines, fuel systems, integrates late model power trains, emission controls, body controls and HVAC systems.  You’ll love that discussion.

                                      Donny is an ASE Master /L1 advanced diagnostic technician and C1 Service Consultant.  Since 1994 he has been a participant writing test questions and working on passing score studies for ASE on A4 Suspension and Steering, A2 Automatic Transmission, B5 Body Mechanical and C1 Service Consultant. For many of these tests, Donny has been in every writing session to date.

                                      Listen for very strong dialogue on key points, as he sees it, which will shape the future of our industry….. Specifically his view of the future of shops and where Donny feels our future techs will come from. You’ve may have never heard this answer before and he says ‘pay them for their talent’ so you can have the discerning customer who wants you to manage their connected vehicle.

                                      Get ready for an in-depth straight up discussion with Author, Trainer,  business owner, ASA Chairman, NASTF and NATEF member and that’s just the short of it. Listen to the passion of Donny Sefyer.

                                      Seyfer Automotive Web Site

                                      ]]>                                      Co-Owner of Seyfer Automotive, in Wheat Ridge, CO. Donny Seyfer, a 3rd generation owner, has over 30 years of automotive experience as a technician, manager and service consultant.

                                      His Dad started in 1961 and his grandfather was building race cars before that. Seyfer Automotive provides general repair, and maintenance with a special focus on diagnostic and difficult to solve problems. Donny provides technical support to 3 ASE Master/L1 Technicians and 1 intern.

                                      Seyfer Automotive also provides performance and restoration services for 50s –through– mid 70s American made vehicles specifically muscle cars. As part of his duties in that area of the business Donny re-engineers suspensions, engines, fuel systems, integrates late model power trains, emission controls, body controls and HVAC systems.  You’ll love that discussion.

                                      Donny is an ASE Master /L1 advanced diagnostic technician and C1 Service Consultant.  Since 1994 he has been a participant writing test questions and working on passing score studies for ASE on A4 Suspension and Steering, A2 Automatic Transmission, B5 Body Mechanical and C1 Service Consultant. For many of these tests, Donny has been in every writing session to date.

                                      Listen for very strong dialogue on key points, as he sees it, which will shape the future of our industry….. Specifically his view of the future of shops and where Donny feels our future techs will come from. You’ve may have never heard this answer before and he says ‘pay them for their talent’ so you can have the discerning customer who wants you to manage their connected vehicle.

                                      Get ready for an in-depth straight up discussion with Author, Trainer,  business owner, ASA Chairman, NASTF and NATEF member and that’s just the short of it. Listen to the passion of Donny Sefyer.

                                      Seyfer Automotive Web Site

                                      ]]>                                      https://remarkableresults.biz/?p=2056Mon, 27 Jul 2015 23:19:33 -040031:57falsefullCo-Owner of Seyfer Automotive, in Wheat Ridge, CO. Donny Seyfer, a 3rd generation owner, has over 30 years of automotive experience as a technician, manager and service consultant. His Dad started in 1961 and his grandfather was building race cars before that. Seyfer Automotive provides general repair, and maintenance with a special focus on diagnostic…                                      RR 032: Malcolm Sissmore on TelematicsRR 032: Malcolm Sissmore on TelematicsMalcolm Sissmore is a wealth of knowledge on telematics and provides great insight on the subject.  Malcolm is with Delphi Product and Service Solutions. He is the North American Sales Director: Traditional Markets & Telematics and the Country Director Canada.

                                      Many of our guests have discussed telematics technology as a potential disruptor or opportunity. Besides this in-depth episode on Telematics, recently Donny Seyfer in episode 30, talks about his involvement with ASA on building an industry forum to be sure there is availability to data for all participants. Malcolm does mention this in our interview.

                                      Bottom line you cannot be out of the knowledge loop on telematics, be it embedded or aftermarket, and how the data can be used as a connection to your customer. Everyone spends to get and retain customers, this is one very key retention opportunity for all the right reasons.

                                      Get out your pen and paper here’s Malcom Sissmore from Delphi Product and Service Solutions to go ON-POINT about Telematics …. Enjoy.

                                       

                                      Some Stats:

                                      -Cars sold with Embedded Telematics:

                                      • 2012: 2%
                                      • 2014: 20%
                                      • 2017: 45%
                                      • 2020: 90%
                                      • By 2020 250M cars will have connectivity
                                      • (Source: Gartner Research ‘Predicts 2015: The Internet of Things’)

                                      -By 2020 150M drivers will actually use their connectivity. (Source: IHS Automotive)

                                      ]]>                                      Malcolm Sissmore is a wealth of knowledge on telematics and provides great insight on the subject.  Malcolm is with Delphi Product and Service Solutions. He is the North American Sales Director: Traditional Markets & Telematics and the Country Director Canada.

                                      Many of our guests have discussed telematics technology as a potential disruptor or opportunity. Besides this in-depth episode on Telematics, recently Donny Seyfer in episode 30, talks about his involvement with ASA on building an industry forum to be sure there is availability to data for all participants. Malcolm does mention this in our interview.

                                      Bottom line you cannot be out of the knowledge loop on telematics, be it embedded or aftermarket, and how the data can be used as a connection to your customer. Everyone spends to get and retain customers, this is one very key retention opportunity for all the right reasons.

                                      Get out your pen and paper here’s Malcom Sissmore from Delphi Product and Service Solutions to go ON-POINT about Telematics …. Enjoy.

                                       

                                      Some Stats:

                                      -Cars sold with Embedded Telematics:

                                      • 2012: 2%
                                      • 2014: 20%
                                      • 2017: 45%
                                      • 2020: 90%
                                      • By 2020 250M cars will have connectivity
                                      • (Source: Gartner Research ‘Predicts 2015: The Internet of Things’)

                                      -By 2020 150M drivers will actually use their connectivity. (Source: IHS Automotive)

                                      ]]>                                      https://remarkableresults.biz/?p=1973Fri, 24 Jul 2015 01:51:43 -040026:20falsefullMalcolm Sissmore is a wealth of knowledge on telematics and provides great insight on the subject.  Malcolm is with Delphi Product and Service Solutions. He is the North American Sales Director: Traditional Markets & Telematics and the Country Director Canada. Many of our guests have discussed telematics technology as a potential disruptor or opportunity. Besides…                                      RR 031: Todd Holiday from Winchester TireRR 031: Todd Holiday from Winchester TireMeet Tod Holiday the second generation owner of the 43 years young Winchester Tire and Alignment in Memphis, TN. Like so many of our podcast entrepreneurs this is a great story on growing up in a family business when before school and after-school were all about being at the business helping out. (I’m sure you can relate to that in some way). But that is how many of our very successful service professionals came up inside a family business.

                                      Todd, a reserve motorcycle cop gives us some great southern hospitality and take-a-ways … among them is Todd’s philosophy on treating competition as friend and family, the reason he chose the location of his second shop, his most recent equipment purchase, what eats at Todd (what some may feel it is a good problem and some may agree with) and how he is not bashful to charge a labor rate and parts markup that will sustain his business.

                                      Learn about Winchester Tire’s commitment to customer service differentiation and what they do each morning one hour before the shop opens.

                                      The episode is jammed packed with great gems … so ‘Listen to learn just one thing’ and use it in your business and your life.

                                      Winchester Tire

                                      ]]>                                      Meet Tod Holiday the second generation owner of the 43 years young Winchester Tire and Alignment in Memphis, TN. Like so many of our podcast entrepreneurs this is a great story on growing up in a family business when before school and after-school were all about being at the business helping out. (I’m sure you can relate to that in some way). But that is how many of our very successful service professionals came up inside a family business.

                                      Todd, a reserve motorcycle cop gives us some great southern hospitality and take-a-ways … among them is Todd’s philosophy on treating competition as friend and family, the reason he chose the location of his second shop, his most recent equipment purchase, what eats at Todd (what some may feel it is a good problem and some may agree with) and how he is not bashful to charge a labor rate and parts markup that will sustain his business.

                                      Learn about Winchester Tire’s commitment to customer service differentiation and what they do each morning one hour before the shop opens.

                                      The episode is jammed packed with great gems … so ‘Listen to learn just one thing’ and use it in your business and your life.

                                      Winchester Tire

                                      ]]>                                      https://remarkableresults.biz/?p=1970Mon, 20 Jul 2015 20:37:57 -040026:23falsefullMeet Tod Holiday the second generation owner of the 43 years young Winchester Tire and Alignment in Memphis, TN. Like so many of our podcast entrepreneurs this is a great story on growing up in a family business when before school and after-school were all about being at the business helping out. (I’m sure you…                                      RR 030: Donny Seyfer Chairman ASARR 030: Donny Seyfer Chairman ASA

                                      In May 2015 Donny Seyfer was named Chairman of ASA. He says it is a ‘NEW’ organization that is changing in many positive ways. Donny shares his inside view on the Automotive Service Association and discusses the biggest benefits to the membership.

                                      He also talks about their big expo and conference NACE/CARS, in July 2015, and the reason behind the move to a summer show. He also takes us behind the scenes on how they built the show from the ground up to provide valuable tools that will benefit members who attend NACE/CARS. And for all who may not know this is both a collision and automotive repair expo and conference. For anyone not familiar with the acronym NACE: International Auto body Congress & Exposition and CARS: Congress of Automotive Repairs and Service.

                                      Donny talks about membership from both automotive repair and collision members … the value their affiliates provide and why the affiliates are important to the organization.

                                      Also get the back story of AMI. Automotive Management Institute (SP) and the AAM (Accredited Automotive Manager) designation that is the only one of its kind in the industry.

                                      Donny is very candid in the rebirth of ASA and their future direction. He also discusses finding new ways to reach out to other organizations and become friends through creating new affiliates and bridging many broken factions into the organization again.

                                      ASA Web Site

                                      ]]>

                                      In May 2015 Donny Seyfer was named Chairman of ASA. He says it is a ‘NEW’ organization that is changing in many positive ways. Donny shares his inside view on the Automotive Service Association and discusses the biggest benefits to the membership.

                                      He also talks about their big expo and conference NACE/CARS, in July 2015, and the reason behind the move to a summer show. He also takes us behind the scenes on how they built the show from the ground up to provide valuable tools that will benefit members who attend NACE/CARS. And for all who may not know this is both a collision and automotive repair expo and conference. For anyone not familiar with the acronym NACE: International Auto body Congress & Exposition and CARS: Congress of Automotive Repairs and Service.

                                      Donny talks about membership from both automotive repair and collision members … the value their affiliates provide and why the affiliates are important to the organization.

                                      Also get the back story of AMI. Automotive Management Institute (SP) and the AAM (Accredited Automotive Manager) designation that is the only one of its kind in the industry.

                                      Donny is very candid in the rebirth of ASA and their future direction. He also discusses finding new ways to reach out to other organizations and become friends through creating new affiliates and bridging many broken factions into the organization again.

                                      ASA Web Site

                                      ]]>                                      https://remarkableresults.biz/?p=1961Fri, 17 Jul 2015 00:15:09 -040021:07falsefullIn May 2015 Donny Seyfer was named Chairman of ASA. He says it is a ‘NEW’ organization that is changing in many positive ways. Donny shares his inside view on the Automotive Service Association and discusses the biggest benefits to the membership. He also talks about their big expo and conference NACE/CARS, in July 2015,…                                      RR 029: Andy Massoll from Curt’s ServiceRR 029: Andy Massoll from Curt’s ServiceCurt’s Service started out as so many shops did back in the day as a Sunoco Station. That was 34 years ago that Curt Massoll got the bug. Andy Massoll, second generation owner of Curt’s Service in Oak Park Michigan. Guest Andy Massoll is second generation owner and has a top shop designation from Motor Age.

                                      Their DNA: New shop built in 2012 is a 15,000 SQFT operation with 14 Bays, a total staff of 15 that includes 8 techs, 3 service advisors, a general manager, and a parts person. Listen to Andy discuss what he calls his ‘dream shop’ because of the many unique features built into the facility that makes this a very GREEN operation. You can see a video with Andy describing the new shop on their website … curtsservice.com. Among many environmental friendly features is water pneumatic lifts, radiant floors and 100% recycled waste oil.

                                      Andy has great thoughts on where the future techs are going to come from and what shops owners need to do for young talented techs. Andy talks about leadership and the fact that he is a tool junkie; find out his latest purchase and what type of equipment he’s investing in. He is a member of CCPN and ASA.

                                      He also talks about what he looks for in a parts supplier, his latest work flow improvement and about his recent purchase of his 1st branch and where he sees his future as an MSO. There are many great take-a-ways including a big one on his brand called Detroit Hybrid.com.

                                      Curts Service Web Site

                                      Detroit Hybrid.com

                                      Curt’s Service You Tube Video

                                       

                                      ]]>                                      Curt’s Service started out as so many shops did back in the day as a Sunoco Station. That was 34 years ago that Curt Massoll got the bug. Andy Massoll, second generation owner of Curt’s Service in Oak Park Michigan. Guest Andy Massoll is second generation owner and has a top shop designation from Motor Age.

                                      Their DNA: New shop built in 2012 is a 15,000 SQFT operation with 14 Bays, a total staff of 15 that includes 8 techs, 3 service advisors, a general manager, and a parts person. Listen to Andy discuss what he calls his ‘dream shop’ because of the many unique features built into the facility that makes this a very GREEN operation. You can see a video with Andy describing the new shop on their website … curtsservice.com. Among many environmental friendly features is water pneumatic lifts, radiant floors and 100% recycled waste oil.

                                      Andy has great thoughts on where the future techs are going to come from and what shops owners need to do for young talented techs. Andy talks about leadership and the fact that he is a tool junkie; find out his latest purchase and what type of equipment he’s investing in. He is a member of CCPN and ASA.

                                      He also talks about what he looks for in a parts supplier, his latest work flow improvement and about his recent purchase of his 1st branch and where he sees his future as an MSO. There are many great take-a-ways including a big one on his brand called Detroit Hybrid.com.

                                      Curts Service Web Site

                                      Detroit Hybrid.com

                                      Curt’s Service You Tube Video

                                       

                                      ]]>                                      https://remarkableresults.biz/?p=1946Tue, 14 Jul 2015 01:58:21 -040026:48falsefullCurt’s Service started out as so many shops did back in the day as a Sunoco Station. That was 34 years ago that Curt Massoll got the bug. Andy Massoll, second generation owner of Curt’s Service in Oak Park Michigan. Guest Andy Massoll is second generation owner and has a top shop designation from Motor…                                      RR 028: Leigh Anne Best from Brakes For BreastsRR 028: Leigh Anne Best from Brakes For Breasts

                                      (NOTE: This episode was recorded and released in July 2015. The picture above is the presentation for the 2015 fundraising efforts. $141,868 was collected.)

                                      In 2011, Leigh Anne Best and fellow shop owner Laura Frank began the “Brakes for Breasts” fundraiser with 5 local auto shops in Ohio. In 2012, they expanded “Brakes for Breasts” to 27 shops across 17 states, raising a total of $66,499 for breast cancer research!  By 2013, the Brakes for Breasts annual campaign was growing like wildfire, with 66 shops on board across 27 states.

                                       
                                      In 2014 there were 142 shops across 29 states that raised collectively $115,236 giving the last four years total to Dr. Tuohy of the Cleveland Clinic $224,583 to fund research on a breast cancer vaccine! That is a 100% return on the contribution dollar. There are no costs associated with this fundraising team.

                                      Is it time to get involved in an industry wide fundraiser where 100% of the monies raised go to research on a breast cancer vacine? Yes you have many philanthropic commitments in your community and you are to very proud of your efforts, but this is an industry program started as a total grass roots program and as a total volunteer effort with no costs. Nothing zip, zero.

                                      The great reason to get behind Brakes For Breasts is the collaborative efforts that engage industry suppliers, the service professional of of coarse their customer who will have a brake job in the month of October. It’s a working team.Brakes for Breasts baby-boobs

                                      In this ON-POINT episode Leigh Anne Best does a great job outlining the program’s start, its growth and the cause for Dr. Tuohy at the Cleveland Clinic. Keep in mind 100% of the money raised goes for research on a breast cancer vaccine. If it wasn’t for the generosity of the parts suppliers and service professional’s this program would not exist.

                                      I’m offering a challenge to our listeners and I know we have a lot of listeners. Last year there were 142 shops that participated. The program has doubled every year. But it is the right time for you to get involved if you aren’t already. My challenge is to triple the number of participating shops in 2015 to 426. I know it can be done. It’s just about getting involved and saying yes.

                                      I’m calling all service professionals, jobbers, warehouse distributors and manufactures of brakes to get this word out by sharing this story, web address or podcast. Don’t just sit on this information do something with it. Shop owners engage a friend. Jobber sales people tell your customers on your weekly call. This is about the coming together of the aftermarket to rally around a very important program for research on a breast cancer vaccine.

                                      Everything you want to know about the program and to get on board is on their website. I’ve included links for everything you need to know and sign up on the show notes in this episode.

                                      Brakes For Breasts Web Site

                                      Brakes For Breasts Face Book

                                      Cleveland Clinic

                                      You Tube Video

                                      ]]>

                                      (NOTE: This episode was recorded and released in July 2015. The picture above is the presentation for the 2015 fundraising efforts. $141,868 was collected.)

                                      In 2011, Leigh Anne Best and fellow shop owner Laura Frank began the “Brakes for Breasts” fundraiser with 5 local auto shops in Ohio. In 2012, they expanded “Brakes for Breasts” to 27 shops across 17 states, raising a total of $66,499 for breast cancer research!  By 2013, the Brakes for Breasts annual campaign was growing like wildfire, with 66 shops on board across 27 states.

                                       
                                      In 2014 there were 142 shops across 29 states that raised collectively $115,236 giving the last four years total to Dr. Tuohy of the Cleveland Clinic $224,583 to fund research on a breast cancer vaccine! That is a 100% return on the contribution dollar. There are no costs associated with this fundraising team.

                                      Is it time to get involved in an industry wide fundraiser where 100% of the monies raised go to research on a breast cancer vacine? Yes you have many philanthropic commitments in your community and you are to very proud of your efforts, but this is an industry program started as a total grass roots program and as a total volunteer effort with no costs. Nothing zip, zero.

                                      The great reason to get behind Brakes For Breasts is the collaborative efforts that engage industry suppliers, the service professional of of coarse their customer who will have a brake job in the month of October. It’s a working team.Brakes for Breasts baby-boobs

                                      In this ON-POINT episode Leigh Anne Best does a great job outlining the program’s start, its growth and the cause for Dr. Tuohy at the Cleveland Clinic. Keep in mind 100% of the money raised goes for research on a breast cancer vaccine. If it wasn’t for the generosity of the parts suppliers and service professional’s this program would not exist.

                                      I’m offering a challenge to our listeners and I know we have a lot of listeners. Last year there were 142 shops that participated. The program has doubled every year. But it is the right time for you to get involved if you aren’t already. My challenge is to triple the number of participating shops in 2015 to 426. I know it can be done. It’s just about getting involved and saying yes.

                                      I’m calling all service professionals, jobbers, warehouse distributors and manufactures of brakes to get this word out by sharing this story, web address or podcast. Don’t just sit on this information do something with it. Shop owners engage a friend. Jobber sales people tell your customers on your weekly call. This is about the coming together of the aftermarket to rally around a very important program for research on a breast cancer vaccine.

                                      Everything you want to know about the program and to get on board is on their website. I’ve included links for everything you need to know and sign up on the show notes in this episode.

                                      Brakes For Breasts Web Site

                                      Brakes For Breasts Face Book

                                      Cleveland Clinic

                                      You Tube Video

                                      ]]>                                      https://remarkableresults.biz/?p=1872Fri, 10 Jul 2015 01:06:01 -040018:24falsefull(NOTE: This episode was recorded and released in July 2015. The picture above is the presentation for the 2015 fundraising efforts. $141,868 was collected.) In 2011, Leigh Anne Best and fellow shop owner Laura Frank began the “Brakes for Breasts” fundraiser with 5 local auto shops in Ohio. In 2012, they expanded “Brakes for Breasts” to 27 shops across 17…                                      RR 027: Bogi Lateiner from 180º AutomotiveRR 027: Bogi Lateiner from 180º AutomotiveMeet Bogi Lateiner from 180º Automotive in Phoenix, AZ.  She graduated Phi Beta Kappa from Oberlin College in just three years with a double major in Womens’ Studies and Pre-Law. Listen to her story on how she got where she is today. Her nine year old shop has an all-female tech team, working eight bays with five lifts. She has two service advisors and a unique new system to improve technician productivity through a smart new way she handles parts delivery.

                                      As the pieces of her career came together, she began to see that her passion was not simply to fix cars, but to empower others to fix cars – women especially. Bogi is also a business coache, holds car-care classes for women, speaks on a wide range of subjects and is on the 4th season as one of 3-girl crew on the Velocity Channel show … All Girls Garage … set your DVR and enjoy. Listen to Bogi as she talks about:

                                      • Your shop being a destination and why differentiation is important
                                      • Her preferences on the parts she buys
                                      • The key to success in any shop is for owner to transition from being a tech to being a businessperson

                                      And among may great take-a-ways is her greatest reward from being on ‘All Girls Garage’ TV show. You may be very surprised by this, however once you listen to the entire podcast it so authentic because of the passion Bogi has for the industry.
                                       See a CBS newsreel featuring Bogi.

                                      180º Automotive Web Site

                                      ]]>                                      Meet Bogi Lateiner from 180º Automotive in Phoenix, AZ.  She graduated Phi Beta Kappa from Oberlin College in just three years with a double major in Womens’ Studies and Pre-Law. Listen to her story on how she got where she is today. Her nine year old shop has an all-female tech team, working eight bays with five lifts. She has two service advisors and a unique new system to improve technician productivity through a smart new way she handles parts delivery.

                                      As the pieces of her career came together, she began to see that her passion was not simply to fix cars, but to empower others to fix cars – women especially. Bogi is also a business coache, holds car-care classes for women, speaks on a wide range of subjects and is on the 4th season as one of 3-girl crew on the Velocity Channel show … All Girls Garage … set your DVR and enjoy. Listen to Bogi as she talks about:

                                      • Your shop being a destination and why differentiation is important
                                      • Her preferences on the parts she buys
                                      • The key to success in any shop is for owner to transition from being a tech to being a businessperson

                                      And among may great take-a-ways is her greatest reward from being on ‘All Girls Garage’ TV show. You may be very surprised by this, however once you listen to the entire podcast it so authentic because of the passion Bogi has for the industry.
                                       See a CBS newsreel featuring Bogi.

                                      180º Automotive Web Site

                                      ]]>                                      https://remarkableresults.biz/?p=1765Tue, 07 Jul 2015 01:15:24 -040025:17falsefullMeet Bogi Lateiner from 180º Automotive in Phoenix, AZ.  She graduated Phi Beta Kappa from Oberlin College in just three years with a double major in Womens’ Studies and Pre-Law. Listen to her story on how she got where she is today. Her nine year old shop has an all-female tech team, working eight bays…                                      RR 026: Craig Clark from Alfred State CollegeRR 026: Craig Clark from Alfred State CollegeWhere are we getting our future technicians? Without one doubt this is a big aftermarket concern. There are many great post-secondary training institutes or colleges in the US. One that I happen to know a lot about is in Wellsville, NY. It’s Alfred State College part of the State University of NY system. Craig Clark, PhD, the dean of the technology campus agreed to go ON-POINT to discuss their program and provide interesting advice on how the independent service professionals can partake in hiring their senior graduates.

                                      Since 1996, Craig Clark has served as dean of the School of Applied Technology, where he oversees the college’s satellite campus with an annual budget of over $3 million with a total of 65 faculty and staff. Craig provides leadership for all academic technology departments. The Automotive Trades department includes automotive service technician, heavy equipment: truck & diesel technician, auto body repair, and Motorsports technology. Their goal: To prepare technicians for the ever-expanding and highly specialized trade industry. The AOS, Associates of Occupational Studies degree includes more than hands on and Craig talks about what studies are included. He also serves as New York State director for Post-secondary Skills USA.

                                      Craig gives us an inside look at the Automotive Trades program and the engagement opportunities for the students. Besides the hands on and classroom studies, there is some fun to be had. Listen to Craig talk about Watkins Glenn; the Bonneville Salt Flats and recently a group of seniors has headed out on a 2,000 mile ‘Great Race’ road trip in a 1953 Dodge power wagon tow truck. These are the kind of programs that show possibility, build character and unforgettable experiences all in the name of automotive technology for the Alfred student.

                                      A key take-a-way is when Dr. Clark discusses the career path for graduates. The independent industry must get involved with technical colleges if these top graduates are to work in the independent aftermarket bays. Listen to what he suggests we do.

                                      Link To College

                                      ]]>                                      Where are we getting our future technicians? Without one doubt this is a big aftermarket concern. There are many great post-secondary training institutes or colleges in the US. One that I happen to know a lot about is in Wellsville, NY. It’s Alfred State College part of the State University of NY system. Craig Clark, PhD, the dean of the technology campus agreed to go ON-POINT to discuss their program and provide interesting advice on how the independent service professionals can partake in hiring their senior graduates.

                                      Since 1996, Craig Clark has served as dean of the School of Applied Technology, where he oversees the college’s satellite campus with an annual budget of over $3 million with a total of 65 faculty and staff. Craig provides leadership for all academic technology departments. The Automotive Trades department includes automotive service technician, heavy equipment: truck & diesel technician, auto body repair, and Motorsports technology. Their goal: To prepare technicians for the ever-expanding and highly specialized trade industry. The AOS, Associates of Occupational Studies degree includes more than hands on and Craig talks about what studies are included. He also serves as New York State director for Post-secondary Skills USA.

                                      Craig gives us an inside look at the Automotive Trades program and the engagement opportunities for the students. Besides the hands on and classroom studies, there is some fun to be had. Listen to Craig talk about Watkins Glenn; the Bonneville Salt Flats and recently a group of seniors has headed out on a 2,000 mile ‘Great Race’ road trip in a 1953 Dodge power wagon tow truck. These are the kind of programs that show possibility, build character and unforgettable experiences all in the name of automotive technology for the Alfred student.

                                      A key take-a-way is when Dr. Clark discusses the career path for graduates. The independent industry must get involved with technical colleges if these top graduates are to work in the independent aftermarket bays. Listen to what he suggests we do.

                                      Link To College

                                      ]]>                                      https://remarkableresults.biz/?p=1708Fri, 03 Jul 2015 02:42:38 -040021:35falsefullWhere are we getting our future technicians? Without one doubt this is a big aftermarket concern. There are many great post-secondary training institutes or colleges in the US. One that I happen to know a lot about is in Wellsville, NY. It’s Alfred State College part of the State University of NY system. Craig Clark,…                                      RR 025: Frank Butkus-Leutz from Desert Car CareRR 025: Frank Butkus-Leutz from Desert Car CareFrank Butkus-Leutz of Desert Car Care in Chandler, AZ, is clearly a vibrant, excitable and passionate shop owner. He is enthusiastic about unity in the industry and helping his fellow shop owner.

                                      This outspoken jazz trombonist tells his story from growing up in Harlem to serving in the Persian Gulf as a signalman.  An interesting journey about dedication and the courage to fail, weaves throughout his story on selling Kirby vacuums and used cars to taking the risk to open his first shop.

                                      There is so much packed into this podcast; buckle your seat belt, get out your pencil and paper and get ready for this no holds barred interview. Frank is very in-tune with social marketing and how to take care of his customer with strong internal processes that insure quality workmanship. Never discount your brand, is a strong theme inside the podcast. From technician training and a NO RUSH repair rule Frank covers a lot of ground including where the techs of the future are going to come from and he talks about the benefits he provides his team.

                                      We cover marketing, comebacks, parts quality, and his big community event he is the post proud. He also discusses where he sees the industry heading. (Hint: Consolidation/MSO)

                                      Frank, the chapter president of the Phoenix ASA, uses technology in a big way to connect with his community and customers to spread the love and the world of automotive repair. He reminds all shop owners that ‘You are the authority on repairs in your community and be sure you are engaged and preaching that fact with social technology platforms’.

                                      Frank’s email:  frank@desertcarcare.com. Follow him on twitter @UrMechanic

                                      Desert Car Care Website

                                      ]]>                                      Frank Butkus-Leutz of Desert Car Care in Chandler, AZ, is clearly a vibrant, excitable and passionate shop owner. He is enthusiastic about unity in the industry and helping his fellow shop owner.

                                      This outspoken jazz trombonist tells his story from growing up in Harlem to serving in the Persian Gulf as a signalman.  An interesting journey about dedication and the courage to fail, weaves throughout his story on selling Kirby vacuums and used cars to taking the risk to open his first shop.

                                      There is so much packed into this podcast; buckle your seat belt, get out your pencil and paper and get ready for this no holds barred interview. Frank is very in-tune with social marketing and how to take care of his customer with strong internal processes that insure quality workmanship. Never discount your brand, is a strong theme inside the podcast. From technician training and a NO RUSH repair rule Frank covers a lot of ground including where the techs of the future are going to come from and he talks about the benefits he provides his team.

                                      We cover marketing, comebacks, parts quality, and his big community event he is the post proud. He also discusses where he sees the industry heading. (Hint: Consolidation/MSO)

                                      Frank, the chapter president of the Phoenix ASA, uses technology in a big way to connect with his community and customers to spread the love and the world of automotive repair. He reminds all shop owners that ‘You are the authority on repairs in your community and be sure you are engaged and preaching that fact with social technology platforms’.

                                      Frank’s email:  frank@desertcarcare.com. Follow him on twitter @UrMechanic

                                      Desert Car Care Website

                                      ]]>                                      https://remarkableresults.biz/?p=1701Tue, 30 Jun 2015 01:28:10 -040044:38falsefullFrank Butkus-Leutz of Desert Car Care in Chandler, AZ, is clearly a vibrant, excitable and passionate shop owner. He is enthusiastic about unity in the industry and helping his fellow shop owner. This outspoken jazz trombonist tells his story from growing up in Harlem to serving in the Persian Gulf as a signalman.  An interesting…                                      RR 024: Jill Trotta from Repair PalRR 024: Jill Trotta from Repair PalJill Trotta, Director Automotive Group at RepairPal provides an in-depth discussion on the benefits and value of this shop referral site. A few of our previous podcast guests are RepairPal members and that got me curious and prompted a call to Jill for an interview. According to Jill there are 1200 participant shops in their program and there has been a phenomenal growth in the two years she has been with RepairPal. She says their website is getting 3.5 million hits and brings in about 12 opportunities, each month, for participant shop. Among the take-a-ways she discusses a vetting process for new shops that is necessary to keep RepairPal’s integrity high. Pricing transparency came up and we had a lively discussion on it. See for yourself if RepairPal brings value to your shop.

                                      Repair Pal Website

                                      ]]>                                      Jill Trotta, Director Automotive Group at RepairPal provides an in-depth discussion on the benefits and value of this shop referral site. A few of our previous podcast guests are RepairPal members and that got me curious and prompted a call to Jill for an interview. According to Jill there are 1200 participant shops in their program and there has been a phenomenal growth in the two years she has been with RepairPal. She says their website is getting 3.5 million hits and brings in about 12 opportunities, each month, for participant shop. Among the take-a-ways she discusses a vetting process for new shops that is necessary to keep RepairPal’s integrity high. Pricing transparency came up and we had a lively discussion on it. See for yourself if RepairPal brings value to your shop.

                                      Repair Pal Website

                                      ]]>                                      https://remarkableresults.biz/?p=1623Fri, 26 Jun 2015 01:47:38 -040019:38falsefullJill Trotta, Director Automotive Group at RepairPal provides an in-depth discussion on the benefits and value of this shop referral site. A few of our previous podcast guests are RepairPal members and that got me curious and prompted a call to Jill for an interview. According to Jill there are 1200 participant shops in their…                                      RR 023: Maryann Croce from Croce’s TransmissionsRR 023: Maryann Croce from Croce’s TransmissionsMaryann Croce of Croce Transmissions in Norwalk, CT and her husband Tony combined her banking career and his automotive technical skills and bought a transmission business 15 years ago. They have 4 bays, 4 techs and one service adviser

                                      As so many in the aftermarket know when husband and wife’s and families, for that matter, run a great business there are a few secrets that make it all work. Maryann talks about two of the secrets to working together; knowing your role and trust.

                                      Maryanne also talks about the formula that was needed to transform the shop she and Tony purchased, to the one they wanted it to be. She says she looks at her business in the long term and promotes the business through customer education. She is an advocate for funding trade schools and is a member of the CCC Women’s Board.

                                      You’ll enjoy the discussion on so many great topics from industry changes, her marketing focus, and how excited she is about technology advances and training. You’ll hear the passion Maryanne has about growing her and Tony’s business.

                                      Croce’s Transmissions Website


                                      ]]>                                      Maryann Croce of Croce Transmissions in Norwalk, CT and her husband Tony combined her banking career and his automotive technical skills and bought a transmission business 15 years ago. They have 4 bays, 4 techs and one service adviser

                                      As so many in the aftermarket know when husband and wife’s and families, for that matter, run a great business there are a few secrets that make it all work. Maryann talks about two of the secrets to working together; knowing your role and trust.

                                      Maryanne also talks about the formula that was needed to transform the shop she and Tony purchased, to the one they wanted it to be. She says she looks at her business in the long term and promotes the business through customer education. She is an advocate for funding trade schools and is a member of the CCC Women’s Board.

                                      You’ll enjoy the discussion on so many great topics from industry changes, her marketing focus, and how excited she is about technology advances and training. You’ll hear the passion Maryanne has about growing her and Tony’s business.

                                      Croce’s Transmissions Website


                                      ]]>                                      https://remarkableresults.biz/?p=1578Tue, 23 Jun 2015 03:14:00 -040028:06falsefullMaryann Croce of Croce Transmissions in Norwalk, CT and her husband Tony combined her banking career and his automotive technical skills and bought a transmission business 15 years ago. They have 4 bays, 4 techs and one service adviser As so many in the aftermarket know when husband and wife’s and families, for that matter,…                                      RR 022: Amy Mattinat from CCC Women’s BoardRR 022: Amy Mattinat from CCC Women’s BoardAmy Mattinat, the current president of the Car Care Council Women’s Board discusses the organization she leads. When you think about the number of woman who make up the majority of customers and decision maker at service counters, the role the Women’s Board is very important to the industry.  Amy outlines the council’s value and role in the aftermarket including the benefit that their meetings provide to the companies that send their women leaders to participate.

                                      The Women’s Board awards annual scholarships to female students studying to enter the auto care industry and Amy talks about the need for additional sponsors to support their current and future scholarship program and goals. The group’s membership comes from every corner of the aftermarket from distribution, manufacturing, technicians, associations, shop owners, tire companies tool companies from suits to hands on women.

                                      One of their Bi-Annual conferences is coming up August 13-14, 2015 in Denver gives the membership a chance to network and attend top seminars. The Women’s Board also has mentoring programs that range from peer to peer, newbie to veteran, and veteran group conference call programs. Listen as Amy talks about the recognition’s given each year for the  Women of the Year, the Top Shop Owner and the Women of Excellence… they are key awards to recognize the members and their companies’ contribution to the industry.

                                      Link to Women’s Board

                                      ]]>                                      Amy Mattinat, the current president of the Car Care Council Women’s Board discusses the organization she leads. When you think about the number of woman who make up the majority of customers and decision maker at service counters, the role the Women’s Board is very important to the industry.  Amy outlines the council’s value and role in the aftermarket including the benefit that their meetings provide to the companies that send their women leaders to participate.

                                      The Women’s Board awards annual scholarships to female students studying to enter the auto care industry and Amy talks about the need for additional sponsors to support their current and future scholarship program and goals. The group’s membership comes from every corner of the aftermarket from distribution, manufacturing, technicians, associations, shop owners, tire companies tool companies from suits to hands on women.

                                      One of their Bi-Annual conferences is coming up August 13-14, 2015 in Denver gives the membership a chance to network and attend top seminars. The Women’s Board also has mentoring programs that range from peer to peer, newbie to veteran, and veteran group conference call programs. Listen as Amy talks about the recognition’s given each year for the  Women of the Year, the Top Shop Owner and the Women of Excellence… they are key awards to recognize the members and their companies’ contribution to the industry.

                                      Link to Women’s Board

                                      ]]>                                      https://remarkableresults.biz/?p=1569Fri, 19 Jun 2015 02:00:27 -040014:13falsefullAmy Mattinat, the current president of the Car Care Council Women’s Board discusses the organization she leads. When you think about the number of woman who make up the majority of customers and decision maker at service counters, the role the Women’s Board is very important to the industry.  Amy outlines the council’s value and…                                      RR 021: Bill Hill from Mighty Auto ProRR 021: Bill Hill from Mighty Auto ProBill Hill owner of Mighty Auto Pro from Medina, OH has owned the 19 bay 10,000 sq ft shop for 17 years. He employs 13 associates that includes 5 techs, 2 service writers, 1 customer service specialist along with a customer service assistant and a shuttle driver. He believes that processes and procedures are very important to a successful shop along with having FUN. He says that you need to make FUN an important part of your day because this business can be challenging. (we all know that). Listen to Bill discuss the off the wall events that have happened with his total support and encouragement. I challenge you to go off structure like Bill has to create a buzz inside and outside your shop.

                                      In 2013 Bill was recognized by Ratchet & Wrench as the Top Shop Owner, Nationwide. Bill has co-authored two books ‘How to Buy a Great Used Car’ and ‘Whatever Happened to Great Customer Service?’

                                      Bill also shares some great wisdom and tells a few great stories about his transformation from struggling shop owner to an engaged caring leader. His story fits the mold of so many very successful entrepreneurs in our industry that went from good tech to great business owner. There is no doubt that there are many great take-a-ways as you “Listen to Learn Just One Thing’ and implement it in your own world.

                                      Mighty Auto Pro Website

                                      ]]>                                      Bill Hill owner of Mighty Auto Pro from Medina, OH has owned the 19 bay 10,000 sq ft shop for 17 years. He employs 13 associates that includes 5 techs, 2 service writers, 1 customer service specialist along with a customer service assistant and a shuttle driver. He believes that processes and procedures are very important to a successful shop along with having FUN. He says that you need to make FUN an important part of your day because this business can be challenging. (we all know that). Listen to Bill discuss the off the wall events that have happened with his total support and encouragement. I challenge you to go off structure like Bill has to create a buzz inside and outside your shop.

                                      In 2013 Bill was recognized by Ratchet & Wrench as the Top Shop Owner, Nationwide. Bill has co-authored two books ‘How to Buy a Great Used Car’ and ‘Whatever Happened to Great Customer Service?’

                                      Bill also shares some great wisdom and tells a few great stories about his transformation from struggling shop owner to an engaged caring leader. His story fits the mold of so many very successful entrepreneurs in our industry that went from good tech to great business owner. There is no doubt that there are many great take-a-ways as you “Listen to Learn Just One Thing’ and implement it in your own world.

                                      Mighty Auto Pro Website

                                      ]]>                                      https://remarkableresults.biz/?p=1553Mon, 15 Jun 2015 23:41:35 -040031:20falsefullBill Hill owner of Mighty Auto Pro from Medina, OH has owned the 19 bay 10,000 sq ft shop for 17 years. He employs 13 associates that includes 5 techs, 2 service writers, 1 customer service specialist along with a customer service assistant and a shuttle driver. He believes that processes and procedures are very…                                      RR 020: Michael Haeg from Century InteractiveRR 020: Michael Haeg from Century InteractiveMichael Haeg is the Director of Business Development at Century Interactive. He says they are phone nerds and have a solution called ‘service setter’ that shops use to improve their phone skills and close more sales. Who wouldn’t want that? Michael points out that the “owning the phone” has a bigger impact on business today than many business owners realize. If you have an interest in booking more appointments; then the podcast will have big value for you. Michael says:

                                      • The amount of inbound calls to businesses are going up year over year
                                      • Don’t discount the fact that phone procedures and ways to manage your phone will bring in new selling opportunities.
                                      • The telephone continues to be your lifeline to sales.
                                      • If you can measure it then you can manage it and they are expert at this.
                                      • Bottom line Michael says that his system can grow your top line and he has numbers to show how it works.

                                      Contact: mike@centuryinteractive.com or 214-613-1170. He’s on twitter: @mikeahaeg

                                      Link to Service Setter Video

                                      ]]>                                      Michael Haeg is the Director of Business Development at Century Interactive. He says they are phone nerds and have a solution called ‘service setter’ that shops use to improve their phone skills and close more sales. Who wouldn’t want that? Michael points out that the “owning the phone” has a bigger impact on business today than many business owners realize. If you have an interest in booking more appointments; then the podcast will have big value for you. Michael says:

                                      • The amount of inbound calls to businesses are going up year over year
                                      • Don’t discount the fact that phone procedures and ways to manage your phone will bring in new selling opportunities.
                                      • The telephone continues to be your lifeline to sales.
                                      • If you can measure it then you can manage it and they are expert at this.
                                      • Bottom line Michael says that his system can grow your top line and he has numbers to show how it works.

                                      Contact: mike@centuryinteractive.com or 214-613-1170. He’s on twitter: @mikeahaeg

                                      Link to Service Setter Video

                                      ]]>                                      https://remarkableresults.biz/?p=1537Fri, 12 Jun 2015 09:13:13 -040018:10falsefullMichael Haeg is the Director of Business Development at Century Interactive. He says they are phone nerds and have a solution called ‘service setter’ that shops use to improve their phone skills and close more sales. Who wouldn’t want that? Michael points out that the “owning the phone” has a bigger impact on business today…                                      RR 019: Greg Buckley from Buckley’s Auto CareRR 019: Greg Buckley from Buckley’s Auto CareGreg Buckley of Buckley ‘s Auto Care says it was a thrill working alongside his dad, when he was eight years old, pumping gas. This 49 year legacy business has 5 bays, 3 techs and 2 service writers. He is a busy man being a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, on the NAPA advisory board council, is vice-president of NAPA business development group, involved as an advisory board member of AutoNetTV and on the editorial board of Ratchet & Wrench. And if that is not enough he has been engaged with Demand Force, Kukui, Howard High School Auto Tech program and the Red Clay School districts Auto Tech Program. He is also involved in the NAPA Virtual Advisor program. Greg is also Car Seat Certified, working with state agencies to provide a convenient certified and professional location to assist parents and caretakers on the best practices on installing child safety seats in today’s vehicles. I’m confident you’ll ‘listen and learn just one thing’, you can use to change your business or someone you know. Among the many subject covered there was a great discussion on telematics ([20:30])

                                      Buckley’s Auto Care Website

                                      ]]>                                      Greg Buckley of Buckley ‘s Auto Care says it was a thrill working alongside his dad, when he was eight years old, pumping gas. This 49 year legacy business has 5 bays, 3 techs and 2 service writers. He is a busy man being a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, on the NAPA advisory board council, is vice-president of NAPA business development group, involved as an advisory board member of AutoNetTV and on the editorial board of Ratchet & Wrench. And if that is not enough he has been engaged with Demand Force, Kukui, Howard High School Auto Tech program and the Red Clay School districts Auto Tech Program. He is also involved in the NAPA Virtual Advisor program. Greg is also Car Seat Certified, working with state agencies to provide a convenient certified and professional location to assist parents and caretakers on the best practices on installing child safety seats in today’s vehicles. I’m confident you’ll ‘listen and learn just one thing’, you can use to change your business or someone you know. Among the many subject covered there was a great discussion on telematics ([20:30])

                                      Buckley’s Auto Care Website

                                      ]]>                                      https://remarkableresults.biz/?p=1515Mon, 08 Jun 2015 23:30:09 -040037:51falsefullGreg Buckley of Buckley ‘s Auto Care says it was a thrill working alongside his dad, when he was eight years old, pumping gas. This 49 year legacy business has 5 bays, 3 techs and 2 service writers. He is a busy man being a member of ASA, an ATI Coach, a member of the…                                      RR 018: Michael Rukov, YANGRR 018: Michael Rukov, YANGMichael Rukov, Products and Marketing Manager of One-Stop Parts Source is the Chairman of YANG. The Young Auto Care Network Group is a part of the Auto Care Association whose membership is under 40 years old. Michael talks about the start of the group two years ago, their goals for 2015 and the plans to grow a mentor program. We get the back story and future plans of this group of industry millennials that is doing great work for the industry. Here is link to Auto Care Association YANG.

                                      ]]>                                      Michael Rukov, Products and Marketing Manager of One-Stop Parts Source is the Chairman of YANG. The Young Auto Care Network Group is a part of the Auto Care Association whose membership is under 40 years old. Michael talks about the start of the group two years ago, their goals for 2015 and the plans to grow a mentor program. We get the back story and future plans of this group of industry millennials that is doing great work for the industry. Here is link to Auto Care Association YANG.

                                      ]]>                                      https://remarkableresults.biz/?p=1491Thu, 04 Jun 2015 23:29:19 -040019:24falsefullMichael Rukov, Products and Marketing Manager of One-Stop Parts Source is the Chairman of YANG. The Young Auto Care Network Group is a part of the Auto Care Association whose membership is under 40 years old. Michael talks about the start of the group two years ago, their goals for 2015 and the plans to…                                      RR 017: Dave Serio from Vehicle Service PlusRR 017: Dave Serio from Vehicle Service PlusDave Serio from Vehicle Service Plus, in Bel Air, MD, takes his turn on the Remarkable Results Podcast. Dave is not just a 30 year shop owner but a Saturday morning radio show host for the last 19 years.  Dave has been in the business since 1979 and owned other shops. His current 5 bay shop opened its doors in February 2005. Dave says he owns the shop but his dog Jasper operates it.

                                      Listen to Dave’s perspective on the value of being a businessman dog owner. He fields 5 technicians and 2 service advisers and himself running the business each day. He talks about why he put his team on salary and how it benefits his company and customers. Listen to Dave’s strategy on how he justifies his 5 day a week schedule. Dave also hosts a weekly live internet broadcast with other shop owners that provides advice to the consumer.

                                      ]]>                                      Dave Serio from Vehicle Service Plus, in Bel Air, MD, takes his turn on the Remarkable Results Podcast. Dave is not just a 30 year shop owner but a Saturday morning radio show host for the last 19 years.  Dave has been in the business since 1979 and owned other shops. His current 5 bay shop opened its doors in February 2005. Dave says he owns the shop but his dog Jasper operates it.

                                      Listen to Dave’s perspective on the value of being a businessman dog owner. He fields 5 technicians and 2 service advisers and himself running the business each day. He talks about why he put his team on salary and how it benefits his company and customers. Listen to Dave’s strategy on how he justifies his 5 day a week schedule. Dave also hosts a weekly live internet broadcast with other shop owners that provides advice to the consumer.

                                      ]]>                                      https://remarkableresults.biz/?p=1442Mon, 01 Jun 2015 21:32:17 -040030:44falsefullDave Serio from Vehicle Service Plus, in Bel Air, MD, takes his turn on the Remarkable Results Podcast. Dave is not just a 30 year shop owner but a Saturday morning radio show host for the last 19 years.  Dave has been in the business since 1979 and owned other shops. His current 5 bay…                                      RR 016: Dave Striegel on NAPA ConferenceRR 016: Dave Striegel on NAPA ConferenceDave Striegel owner of Elizabeth Auto Care in Elizabeth PA is also owner of Shop Docotor.com, a business coaching company and he was our inaugural interview in episode one of the Remarkable Results Podcast.  Since this is the first episode of Remarkable Results: ON POINT, Dave was a perfect choice to lead off the new ON POINT podcast series. Dave was a featured trainer at the NAPA expo in early May 2015. His subject was:

                                      Escape the Walmart Effect … Avoid Becoming a Victim of the Eroding American Middle Class. He talks about his behind the scenes perspective from the conference and as a trainer among the 12,000 attendees. Dave covers some great marketing ideas and how creativity along with technology can help grow your customer connection, relationship and revenue.

                                      If you would like to listen to the inaugural first episode featuring Dave, click here.

                                      ]]>                                      Dave Striegel owner of Elizabeth Auto Care in Elizabeth PA is also owner of Shop Docotor.com, a business coaching company and he was our inaugural interview in episode one of the Remarkable Results Podcast.  Since this is the first episode of Remarkable Results: ON POINT, Dave was a perfect choice to lead off the new ON POINT podcast series. Dave was a featured trainer at the NAPA expo in early May 2015. His subject was:

                                      Escape the Walmart Effect … Avoid Becoming a Victim of the Eroding American Middle Class. He talks about his behind the scenes perspective from the conference and as a trainer among the 12,000 attendees. Dave covers some great marketing ideas and how creativity along with technology can help grow your customer connection, relationship and revenue.

                                      If you would like to listen to the inaugural first episode featuring Dave, click here.

                                      ]]>                                      https://remarkableresults.biz/?p=1414Thu, 28 May 2015 19:17:00 -040014:43falsefull                                      RR 015: Judy Walter from Zimmerman’s AutomotiveRR 015: Judy Walter from Zimmerman’s AutomotiveBesides growing up in the 57 years young family business, Judy Walter the CFO and co-owner of Zimmerman’s Automotive, Mechanicsburg, PA with her uncles works with a family staff of 12 out of 29 team members. This is a true blue family enterprise.

                                      At  they have a 20,000 sq foot facility, sporting a 12-bay shop with seven ASE trained and certified technicians, two service managers and one service writer. They also have a quick lube facility and a used car division that is responsible for ½ their revenue. We’ll talk about both.

                                      Judy shares some very special thoughts on the dynamics of the family business and gets into some good detail on their success journey.

                                      Judy is involved in her local government and the industry. Among her involvement:  Women’s Board of the Car Care Council, AASP-PA Alliance of Automotive Service Providers, Local Chapter President of PIADA – Pa Independent Automotive Dealers Assn., Auto Care Association, AOCA, NFIB, Mechanicsburg and West Shore  Chamber of Commerce. Also Member of the Upper Allen Planning Commission Upper Allen Woman’s Club, Upper Allen Kiwanis Club, New Hope Ministries, Development and Board of Directors.

                                      Zimmerman’s Automotive Website

                                      ]]>                                      Besides growing up in the 57 years young family business, Judy Walter the CFO and co-owner of Zimmerman’s Automotive, Mechanicsburg, PA with her uncles works with a family staff of 12 out of 29 team members. This is a true blue family enterprise.

                                      At  they have a 20,000 sq foot facility, sporting a 12-bay shop with seven ASE trained and certified technicians, two service managers and one service writer. They also have a quick lube facility and a used car division that is responsible for ½ their revenue. We’ll talk about both.

                                      Judy shares some very special thoughts on the dynamics of the family business and gets into some good detail on their success journey.

                                      Judy is involved in her local government and the industry. Among her involvement:  Women’s Board of the Car Care Council, AASP-PA Alliance of Automotive Service Providers, Local Chapter President of PIADA – Pa Independent Automotive Dealers Assn., Auto Care Association, AOCA, NFIB, Mechanicsburg and West Shore  Chamber of Commerce. Also Member of the Upper Allen Planning Commission Upper Allen Woman’s Club, Upper Allen Kiwanis Club, New Hope Ministries, Development and Board of Directors.

                                      Zimmerman’s Automotive Website

                                      ]]>                                      https://remarkableresults.biz/?p=1385Mon, 25 May 2015 17:18:40 -040029:13falsefullBesides growing up in the 57 years young family business, Judy Walter the CFO and co-owner of Zimmerman’s Automotive, Mechanicsburg, PA with her uncles works with a family staff of 12 out of 29 team members. This is a true blue family enterprise. At  they have a 20,000 sq foot facility, sporting a 12-bay shop with seven…                                      RR 014: Matthew Roayaee from Auto Check-Cypress StationRR 014: Matthew Roayaee from Auto Check-Cypress StationMatthew Roayaee is franchise owner of Auto Check- Cypress Station in Houston, TX. He’s been in the business for 15 years when he started out as a lube technician. This great entrepreneurial success story is full of great take-a-ways you can and will relate to. He offers wise words on starting a business, on what technology means to the service business and his training strategy. Matthew believes in business management training and is a member of the ATI Peak Performance Group. He discusses his personal training and credits it for many important successes in his business.

                                      Listen to how he manages his work/life balance and what was the greatest advice he ever received.  His wisdom shines when he talks about the typical struggles that all ‘start-ups’ have. He discusses that journey and how he overcame the challenges by believing in it. He loves doing what he does and it shows.  He says there are many names that describe his main business and personal RULE. You may know it in many different forms and slogans … but the Golden or Platinum Rule, for him, is a mandate.

                                      Be sure to listen to learn just one thing! And stay until the end when Matthew imparts his ‘words to live by’.

                                      Auto Check Website

                                      ]]>                                      Matthew Roayaee is franchise owner of Auto Check- Cypress Station in Houston, TX. He’s been in the business for 15 years when he started out as a lube technician. This great entrepreneurial success story is full of great take-a-ways you can and will relate to. He offers wise words on starting a business, on what technology means to the service business and his training strategy. Matthew believes in business management training and is a member of the ATI Peak Performance Group. He discusses his personal training and credits it for many important successes in his business.

                                      Listen to how he manages his work/life balance and what was the greatest advice he ever received.  His wisdom shines when he talks about the typical struggles that all ‘start-ups’ have. He discusses that journey and how he overcame the challenges by believing in it. He loves doing what he does and it shows.  He says there are many names that describe his main business and personal RULE. You may know it in many different forms and slogans … but the Golden or Platinum Rule, for him, is a mandate.

                                      Be sure to listen to learn just one thing! And stay until the end when Matthew imparts his ‘words to live by’.

                                      Auto Check Website

                                      ]]>                                      https://remarkableresults.biz/?p=1363Mon, 18 May 2015 17:26:09 -040035:24falsefullMatthew Roayaee is franchise owner of Auto Check- Cypress Station in Houston, TX. He’s been in the business for 15 years when he started out as a lube technician. This great entrepreneurial success story is full of great take-a-ways you can and will relate to. He offers wise words on starting a business, on what…                                      RR 013: Amy Mattinat from Auto CraftsmenRR 013: Amy Mattinat from Auto CraftsmenAmy Mattinat of Auto Craftsmen in Montpelier, VT had the good fortune to combine her love of cars with a career in the automotive industry. Whether going on ride-and-drives, teaching car care clinics, running her independent repair shop or working with the Car Care Council Women’s Board, she is able to combine her two passions: educating the public, especially women, about car care so they can make informed decisions and educating young women about the many career opportunities available in the auto care industry.

                                      In 1995 she began working as the bookkeeper at Auto Craftsmen, an independent auto repair shop. After three years she was also running the front desk and marketing the business. People get very stressed out when their cars are broken and she was very good at calming them down and explaining what was wrong and what was needed to make it better in everyday language they could understand. Over the next eight years Amy took several classes, joined an automotive business coaching group and learned how to run and market a successful automotive shop. In 2004 she became a partner in the business, and five years after that she bought out her partner to run the business by herself. She has been running the shop by myself for six years.

                                      She enjoys sharing her knowledge of car care with larger audiences through teaching car care classes in the shop, on TV and radio.  Amy also writes a monthly car care newsletter, blog, and wrote a book ‘How to Buy A Great Used Car’, which she gives away for free. She was awarded the National Car Care Council Women’s Board ‘Top Female Shop Owner of the Year’ in 2012 and elected President of the Women’s Board in 2014 for a three year term.

                                      The key to her shop’s success is they strive for excellence in everything!
                                      Other important ingredients: having good systems, finding exceptional employees, offering top notch service and having an effective marketing plan. With the shop running so well she has had the time to develop a second business as a public speaker and private consultant for the VtSBDC [Vermont Small Business Development Center], and companies across the nation. She is considered a small business marketing expert.

                                      She has the good fortune to engage in national automotive groups, mentor other women entering the automotive industry and participate in ride & drives. Amy also has made community contributions through The Montpelier Rotary Club and have been the coordinator for Toys for Tots for Washington County for the past ten years.

                                      Amy loves her business and knows that teaching a class or consulting with another small business and engaging with the Car Care Council Women’s Board feeds her soul. The business gives her the freedom to travel with her husband and enjoy spending time with her 21 years old daughter.

                                      Here are a few of Amy’s support organizations and recognitions:

                                      * Owner / Manager of Auto Craftsmen: Auto Craftsmen is an ASE Blue Seal Shop,  AAA Approved Repair, BBB Accredited & AskPatty.com certified female friendly

                                      * Car Care Council Women’s Board
                                      * SBN [SEMA Businesswomen’s Network]
                                      * ASA [Automotive Service Association]
                                      * AskPatty.com: Automotive Expert Advisory Panel & Speakers Bureau:
                                      * WBON [Women Business Owner Networking]
                                      * NAPW [National Association of Professional Women]
                                      * Montpelier Rotary Club
                                      * Advisory Board for ‘Ratchet & Wrench’ Magazine
                                      * PDF Version of my book: How To Buy A Great Used Car.

                                      2011: Writer/Participant: Goodyear’s new Assurance Triple Tread all-season tire.
                                      2012: Awarded The Car Care Council Women’s Board ‘Top Female Shop Owner’
                                      2012 – on going: Writer/Participant: Michelin Tire Influencer Community
                                      2013: Featured in an article in Motor Magazine: http://www.motor.com/article.asp?article_ID=2058
                                      2013 – 2015: Writer/Participant: Nokian Tyres Hakkapelitta Test Driver Program
                                      2013: Elected President of the Car Care Council Women’s Board for a three year term.
                                      2014 – on going: Judge for the North East AAA/Ford Automotive Skills Contest
                                      2014: Featured Speaker: WBON: Women’s Business Owner’s Networking’s Marketing Conference
                                      2014: Honored as a 2014 Professional Woman of the Year by the National Association of Professional Women
                                      2015: Vermont Woman Owned Business of the Year
                                      Multiple TV & Radio Appearances speaking about Car Care & Safety

                                      Amy teaches workshops and gives Keynote speeches with a memorable energy, humor and impactful insight through her “nothing but the truth” delivery style.  Here is a list of some of Amy’s most popular topics:

                                      • Motivational: My Secret Sauce for Success
                                      • How Marketing Got Me A Ride On The Good Year Blimp
                                      • How to Provide The ‘WOW’ to your Business so You Become Well Known for Extraordinary Customer Service in your Community
                                      • Community Serviced Based Marketing is a Win/Win/Win for Everyone Involved
                                      • Mentoring should be one of the Main Ingredients to your Personal Success
                                      • Key Marketing Concepts You MUST Understand to Successfully Market Your Business
                                      • Women Car Care Clinic: Amy will come to your shop and give a Women’s Car Care Clinic with your staff, giving you a turn-key clinic you can do yourself for years to come.

                                      Autocraftsmen Website

                                      ]]>                                      Amy Mattinat of Auto Craftsmen in Montpelier, VT had the good fortune to combine her love of cars with a career in the automotive industry. Whether going on ride-and-drives, teaching car care clinics, running her independent repair shop or working with the Car Care Council Women’s Board, she is able to combine her two passions: educating the public, especially women, about car care so they can make informed decisions and educating young women about the many career opportunities available in the auto care industry.

                                      In 1995 she began working as the bookkeeper at Auto Craftsmen, an independent auto repair shop. After three years she was also running the front desk and marketing the business. People get very stressed out when their cars are broken and she was very good at calming them down and explaining what was wrong and what was needed to make it better in everyday language they could understand. Over the next eight years Amy took several classes, joined an automotive business coaching group and learned how to run and market a successful automotive shop. In 2004 she became a partner in the business, and five years after that she bought out her partner to run the business by herself. She has been running the shop by myself for six years.

                                      She enjoys sharing her knowledge of car care with larger audiences through teaching car care classes in the shop, on TV and radio.  Amy also writes a monthly car care newsletter, blog, and wrote a book ‘How to Buy A Great Used Car’, which she gives away for free. She was awarded the National Car Care Council Women’s Board ‘Top Female Shop Owner of the Year’ in 2012 and elected President of the Women’s Board in 2014 for a three year term.

                                      The key to her shop’s success is they strive for excellence in everything!
                                      Other important ingredients: having good systems, finding exceptional employees, offering top notch service and having an effective marketing plan. With the shop running so well she has had the time to develop a second business as a public speaker and private consultant for the VtSBDC [Vermont Small Business Development Center], and companies across the nation. She is considered a small business marketing expert.

                                      She has the good fortune to engage in national automotive groups, mentor other women entering the automotive industry and participate in ride & drives. Amy also has made community contributions through The Montpelier Rotary Club and have been the coordinator for Toys for Tots for Washington County for the past ten years.

                                      Amy loves her business and knows that teaching a class or consulting with another small business and engaging with the Car Care Council Women’s Board feeds her soul. The business gives her the freedom to travel with her husband and enjoy spending time with her 21 years old daughter.

                                      Here are a few of Amy’s support organizations and recognitions:

                                      * Owner / Manager of Auto Craftsmen: Auto Craftsmen is an ASE Blue Seal Shop,  AAA Approved Repair, BBB Accredited & AskPatty.com certified female friendly

                                      * Car Care Council Women’s Board
                                      * SBN [SEMA Businesswomen’s Network]
                                      * ASA [Automotive Service Association]
                                      * AskPatty.com: Automotive Expert Advisory Panel & Speakers Bureau:
                                      * WBON [Women Business Owner Networking]
                                      * NAPW [National Association of Professional Women]
                                      * Montpelier Rotary Club
                                      * Advisory Board for ‘Ratchet & Wrench’ Magazine
                                      * PDF Version of my book: How To Buy A Great Used Car.

                                      2011: Writer/Participant: Goodyear’s new Assurance Triple Tread all-season tire.
                                      2012: Awarded The Car Care Council Women’s Board ‘Top Female Shop Owner’
                                      2012 – on going: Writer/Participant: Michelin Tire Influencer Community
                                      2013: Featured in an article in Motor Magazine: http://www.motor.com/article.asp?article_ID=2058
                                      2013 – 2015: Writer/Participant: Nokian Tyres Hakkapelitta Test Driver Program
                                      2013: Elected President of the Car Care Council Women’s Board for a three year term.
                                      2014 – on going: Judge for the North East AAA/Ford Automotive Skills Contest
                                      2014: Featured Speaker: WBON: Women’s Business Owner’s Networking’s Marketing Conference
                                      2014: Honored as a 2014 Professional Woman of the Year by the National Association of Professional Women
                                      2015: Vermont Woman Owned Business of the Year
                                      Multiple TV & Radio Appearances speaking about Car Care & Safety

                                      Amy teaches workshops and gives Keynote speeches with a memorable energy, humor and impactful insight through her “nothing but the truth” delivery style.  Here is a list of some of Amy’s most popular topics:

                                      • Motivational: My Secret Sauce for Success
                                      • How Marketing Got Me A Ride On The Good Year Blimp
                                      • How to Provide The ‘WOW’ to your Business so You Become Well Known for Extraordinary Customer Service in your Community
                                      • Community Serviced Based Marketing is a Win/Win/Win for Everyone Involved
                                      • Mentoring should be one of the Main Ingredients to your Personal Success
                                      • Key Marketing Concepts You MUST Understand to Successfully Market Your Business
                                      • Women Car Care Clinic: Amy will come to your shop and give a Women’s Car Care Clinic with your staff, giving you a turn-key clinic you can do yourself for years to come.

                                      Autocraftsmen Website

                                      ]]>                                      https://remarkableresults.biz/?p=1355Mon, 11 May 2015 18:38:08 -040031:50falsefullAmy Mattinat of Auto Craftsmen in Montpelier, VT had the good fortune to combine her love of cars with a career in the automotive industry. Whether going on ride-and-drives, teaching car care clinics, running her independent repair shop or working with the Car Care Council Women’s Board, she is able to combine her two passions:…                                      RR 012: Joe Marconi from Osceola Garage – Part 2RR 012: Joe Marconi from Osceola Garage – Part 2This week’s guest is Joe Marconi. You may know the name because Joe writes a monthly column in Ratchet and Wrench. He’s been in business for over 35 years and owns Osceola Garage in Baldwin Place, NY.

                                      Joe’s interview is over two parts. You are on part two. Part one is in episode eleven.

                                      Joe is very passionate about success because he struggled through some tough times. He tells a great story about the day he realized that things needed to change.

                                      Joe has overcome those rough times and besides being a shop owner he is a business development coach with Elite and co-founder of autoshopowner.com. (an iATN like web site for the business side of the industry). Joe says that being a forward thinker is in his blood.

                                      Why Listen?

                                      You’ll hear Joe talk about his passion for his service culture.

                                      Learn why having a strong web presence is critical along with social media and blogging.

                                      Joe says that women clinics are an important part of his service offering.

                                      Maintaining an upstanding integrity trumps it all.

                                      He says your biggest threat is yourself if you are not doing the right things … We also get into a deep discussion on when a business may want to consider coaching.

                                      Osceola Garage Website

                                      ]]>                                      This week’s guest is Joe Marconi. You may know the name because Joe writes a monthly column in Ratchet and Wrench. He’s been in business for over 35 years and owns Osceola Garage in Baldwin Place, NY.

                                      Joe’s interview is over two parts. You are on part two. Part one is in episode eleven.

                                      Joe is very passionate about success because he struggled through some tough times. He tells a great story about the day he realized that things needed to change.

                                      Joe has overcome those rough times and besides being a shop owner he is a business development coach with Elite and co-founder of autoshopowner.com. (an iATN like web site for the business side of the industry). Joe says that being a forward thinker is in his blood.

                                      Why Listen?

                                      You’ll hear Joe talk about his passion for his service culture.

                                      Learn why having a strong web presence is critical along with social media and blogging.

                                      Joe says that women clinics are an important part of his service offering.

                                      Maintaining an upstanding integrity trumps it all.

                                      He says your biggest threat is yourself if you are not doing the right things … We also get into a deep discussion on when a business may want to consider coaching.

                                      Osceola Garage Website

                                      ]]>                                      https://remarkableresults.biz/?p=1346Mon, 04 May 2015 15:01:18 -040032:35falsefullThis week’s guest is Joe Marconi. You may know the name because Joe writes a monthly column in Ratchet and Wrench. He’s been in business for over 35 years and owns Osceola Garage in Baldwin Place, NY. Joe’s interview is over two parts. You are on part two. Part one is in episode eleven. Joe…                                      RR 011: Joe Marconi from Osceola Garage – Part 1RR 011: Joe Marconi from Osceola Garage – Part 1This week’s guest is Joe Marconi. You may know the name because Joe writes a monthly column in Ratchet and Wrench. He’s been in business for over 35 years and owns Osceola Garage in Baldwin Place, NY

                                      A great interview broken up over two parts. You are on part one. Part two is episode twelve. Be sure to listen to both.

                                      Joe is very passionate about success because he struggled through some tough times. He tells a great story about the day he realized that things needed to change.

                                      Joe has overcome those rough times and besides being a shop owner he is a business development coach with Elite and co-founder of autoshopowner.com. (an iATN like web site for the business side of the industry). Joe says that being a forward thinker is in his blood.

                                      Why Listen?

                                      You’ll hear Joe talk about his passion for his service culture.

                                      Learn why having a strong web presence is critical along with social media and blogging.

                                      Joe says that women clinics are an important part of his service offering.

                                      Maintaining an upstanding integrity trumps it all.

                                      He says your biggest threat is yourself if you are not doing the right things … We also get into a deep discussion on when a business may want to consider coaching.

                                      Osceola Garage Website

                                      ]]>                                      This week’s guest is Joe Marconi. You may know the name because Joe writes a monthly column in Ratchet and Wrench. He’s been in business for over 35 years and owns Osceola Garage in Baldwin Place, NY

                                      A great interview broken up over two parts. You are on part one. Part two is episode twelve. Be sure to listen to both.

                                      Joe is very passionate about success because he struggled through some tough times. He tells a great story about the day he realized that things needed to change.

                                      Joe has overcome those rough times and besides being a shop owner he is a business development coach with Elite and co-founder of autoshopowner.com. (an iATN like web site for the business side of the industry). Joe says that being a forward thinker is in his blood.

                                      Why Listen?

                                      You’ll hear Joe talk about his passion for his service culture.

                                      Learn why having a strong web presence is critical along with social media and blogging.

                                      Joe says that women clinics are an important part of his service offering.

                                      Maintaining an upstanding integrity trumps it all.

                                      He says your biggest threat is yourself if you are not doing the right things … We also get into a deep discussion on when a business may want to consider coaching.

                                      Osceola Garage Website

                                      ]]>                                      https://remarkableresults.biz/?p=1342Mon, 04 May 2015 14:55:13 -040027:42falsefullThis week’s guest is Joe Marconi. You may know the name because Joe writes a monthly column in Ratchet and Wrench. He’s been in business for over 35 years and owns Osceola Garage in Baldwin Place, NY A great interview broken up over two parts. You are on part one. Part two is episode twelve.…                                      RR 010: Doug Whiteman from George’s Sierra Shell-Part 2RR 010: Doug Whiteman from George’s Sierra Shell-Part 2Doug Whiteman, owner of George’s Sierra Shell a successful 42 year old business in Fontana, CA, is Motor Age’s TOP SHOP in 2014. Not only is he a strong operator and shares solid insight to his remarkable success, Doug and team is very involved in many philanthropic efforts in his community (see overview below).

                                      As the Motor Age top shop in 2014, I did an in-depth interview withDoug and we are presenting it in two parts. Part one is Episode 9 and part two is Episode 10. Listen and learn about Doug’s female centric service position, that he consults for ATI, what key lessons he learned from his dad, why he continues to have a weekly call with his business coach and what he learned by getting his oil changed at the car dealer. Doug also shares what is behind the FAN of the WEEK and what happened to change his business 10 years ago. He has his own training room, a call center with a special customer focused strategy and he discusses hi expansion plans for 2015.

                                      A pinnacle to most awards is being chosen Motor Age’s TOP SHOP in 2014, that’s TOP SHOP (Listen to what his goals are this year)! Also recognized top 12 shop and humanitarian award from ATI, the Kukui Humanitarian of the year recipient, Honored by the Fontana Chamber of Commerce for receiving the Small Business of the Year award, Recognized by the Susan Komen during the Breast Cancer awareness month, named ASE technician of the year 2008.

                                      Other recognitions:  Small Business of the year in the 35th Congressional District, Honored by the Fontana Chamber of Commerce for receiving the Small Business of the Year award, featured at the Ratchet and Wrench website for success and efficiency, support to local schools with 10% of auto proceeds going to schools of their choice, recognized by Susan Komen Breast Cancer Foundation during Breast Cancer awareness month, participated in a blood drive presented by LifeStream, named ASE technician of the year 2008, Small Business of the Year in the 35th Congressional District, VRRM Program aims to repair, retire or replace polluting vehicles in CA. Also engaged with a 1994 Ford F 150 truck giveaway, donations of gas cards for local newspaper contest, along with donations for the victims of typhoon in the Philippines.

                                      There is so much to learn from Doug Whiteman, so enjoy and listen and learn just one thing! ENJOY.

                                      George’s Sierra Shell Webiste

                                      ]]>                                      Doug Whiteman, owner of George’s Sierra Shell a successful 42 year old business in Fontana, CA, is Motor Age’s TOP SHOP in 2014. Not only is he a strong operator and shares solid insight to his remarkable success, Doug and team is very involved in many philanthropic efforts in his community (see overview below).

                                      As the Motor Age top shop in 2014, I did an in-depth interview withDoug and we are presenting it in two parts. Part one is Episode 9 and part two is Episode 10. Listen and learn about Doug’s female centric service position, that he consults for ATI, what key lessons he learned from his dad, why he continues to have a weekly call with his business coach and what he learned by getting his oil changed at the car dealer. Doug also shares what is behind the FAN of the WEEK and what happened to change his business 10 years ago. He has his own training room, a call center with a special customer focused strategy and he discusses hi expansion plans for 2015.

                                      A pinnacle to most awards is being chosen Motor Age’s TOP SHOP in 2014, that’s TOP SHOP (Listen to what his goals are this year)! Also recognized top 12 shop and humanitarian award from ATI, the Kukui Humanitarian of the year recipient, Honored by the Fontana Chamber of Commerce for receiving the Small Business of the Year award, Recognized by the Susan Komen during the Breast Cancer awareness month, named ASE technician of the year 2008.

                                      Other recognitions:  Small Business of the year in the 35th Congressional District, Honored by the Fontana Chamber of Commerce for receiving the Small Business of the Year award, featured at the Ratchet and Wrench website for success and efficiency, support to local schools with 10% of auto proceeds going to schools of their choice, recognized by Susan Komen Breast Cancer Foundation during Breast Cancer awareness month, participated in a blood drive presented by LifeStream, named ASE technician of the year 2008, Small Business of the Year in the 35th Congressional District, VRRM Program aims to repair, retire or replace polluting vehicles in CA. Also engaged with a 1994 Ford F 150 truck giveaway, donations of gas cards for local newspaper contest, along with donations for the victims of typhoon in the Philippines.

                                      There is so much to learn from Doug Whiteman, so enjoy and listen and learn just one thing! ENJOY.

                                      George’s Sierra Shell Webiste

                                      ]]>                                      https://remarkableresults.biz/?p=1325Mon, 27 Apr 2015 15:33:22 -040022:31falsefullDoug Whiteman, owner of George’s Sierra Shell a successful 42 year old business in Fontana, CA, is Motor Age’s TOP SHOP in 2014. Not only is he a strong operator and shares solid insight to his remarkable success, Doug and team is very involved in many philanthropic efforts in his community (see overview below). As…                                      RR 009: Doug Whiteman from George’s Sierra Shell-Part 1RR 009: Doug Whiteman from George’s Sierra Shell-Part 1Doug Whiteman, owner of George’s Sierra Shell a successful 42 year old business in Fontana, CA, is Motor Age’s TOP SHOP in 2014. Not only is he a strong operator and shares solid insight to his remarkable success, Doug and team is very involved in many philanthropic efforts in his community (see overview below).

                                      As the Motor Age top shop in 2014, I did an in-depth interview with Doug and we are presenting it in two parts. Part one is Episode 9 and part two is Episode 10.

                                      Listen and learn about Doug’s female centric service position, that he consults for ATI, what key lessons he learned from his dad, why he continues to have a weekly call with his business coach and what he learned by getting his oil changed at the car dealer. Doug also shares what is behind the FAN of the WEEK and what happened to change his business 10 years ago. He has his own training room, a call center with a special customer focused strategy and he discusses hi expansion plans for 2015.

                                      A pinnacle to most awards is being chosen Motor Age’s TOP SHOP in 2014, that’s TOP SHOP (Listen to what his goals are this year)! Also recognized top 12 shop and humanitarian award from ATI, the Kukui Humanitarian of the year recipient, Honored by the Fontana Chamber of Commerce for receiving the Small Business of the Year award, Recognized by the Susan Komen during the Breast Cancer awareness month, named ASE technician of the year 2008.

                                      Other recognitions:  Small Business of the year in the 35th Congressional District, Honored by the Fontana Chamber of Commerce for receiving the Small Business of the Year award, featured at the Ratchet and Wrench website for success and efficiency, support to local schools with 10% of auto proceeds going to schools of their choice, recognized by Susan Komen Breast Cancer Foundation during Breast Cancer awareness month, participated in a blood drive presented by LifeStream, named ASE technician of the year 2008, Small Business of the Year in the 35th Congressional District, VRRM Program aims to repair, retire or replace polluting vehicles in CA. Also engaged with a 1994 Ford F 150 truck giveaway, donations of gas cards for local newspaper contest, along with donations for the victims of typhoon in the Philippines.

                                      There is so much to learn from Doug Whiteman, so enjoy and listen and learn just one thing! ENJOY.

                                      George’s Sierra Shell Website

                                      ]]>                                      Doug Whiteman, owner of George’s Sierra Shell a successful 42 year old business in Fontana, CA, is Motor Age’s TOP SHOP in 2014. Not only is he a strong operator and shares solid insight to his remarkable success, Doug and team is very involved in many philanthropic efforts in his community (see overview below).

                                      As the Motor Age top shop in 2014, I did an in-depth interview with Doug and we are presenting it in two parts. Part one is Episode 9 and part two is Episode 10.

                                      Listen and learn about Doug’s female centric service position, that he consults for ATI, what key lessons he learned from his dad, why he continues to have a weekly call with his business coach and what he learned by getting his oil changed at the car dealer. Doug also shares what is behind the FAN of the WEEK and what happened to change his business 10 years ago. He has his own training room, a call center with a special customer focused strategy and he discusses hi expansion plans for 2015.

                                      A pinnacle to most awards is being chosen Motor Age’s TOP SHOP in 2014, that’s TOP SHOP (Listen to what his goals are this year)! Also recognized top 12 shop and humanitarian award from ATI, the Kukui Humanitarian of the year recipient, Honored by the Fontana Chamber of Commerce for receiving the Small Business of the Year award, Recognized by the Susan Komen during the Breast Cancer awareness month, named ASE technician of the year 2008.

                                      Other recognitions:  Small Business of the year in the 35th Congressional District, Honored by the Fontana Chamber of Commerce for receiving the Small Business of the Year award, featured at the Ratchet and Wrench website for success and efficiency, support to local schools with 10% of auto proceeds going to schools of their choice, recognized by Susan Komen Breast Cancer Foundation during Breast Cancer awareness month, participated in a blood drive presented by LifeStream, named ASE technician of the year 2008, Small Business of the Year in the 35th Congressional District, VRRM Program aims to repair, retire or replace polluting vehicles in CA. Also engaged with a 1994 Ford F 150 truck giveaway, donations of gas cards for local newspaper contest, along with donations for the victims of typhoon in the Philippines.

                                      There is so much to learn from Doug Whiteman, so enjoy and listen and learn just one thing! ENJOY.

                                      George’s Sierra Shell Website

                                      ]]>                                      https://remarkableresults.biz/?p=1318Mon, 27 Apr 2015 15:32:35 -040024:39falsefullDoug Whiteman, owner of George’s Sierra Shell a successful 42 year old business in Fontana, CA, is Motor Age’s TOP SHOP in 2014. Not only is he a strong operator and shares solid insight to his remarkable success, Doug and team is very involved in many philanthropic efforts in his community (see overview below). As…                                      RR 008: Diane Larson from Larson’s ServiceRR 008: Diane Larson from Larson’s ServiceDiane Larson owner of Larson’s Service, in Peabody, Massachusetts is an industry veteran of more than 25 years. Since losing her partner and husband in 2008 and taking on the responsibility of the shop full time. With a beautiful setting on the side of a pond, she developed a strong team that has allowed her to spend time sharing her experience and passion for the industry with others.

                                      Here are a few of Diane’s accomplishments …she was one of the first people to take the ASE Service Consultant exam, is a C1 service consultant, earned her AAM (Accredited Automotive Manager) designation in 2009. She graduated Northwood Leadership 2.0 and recently completed her AAP (Automotive Aftermarket Professional) designation. She is currently a contributing member of iATN (International Automotive Technician Network), participant in the Askpatty.com Automotive Expert Advisor Panel, and Car Care Council’s-Women’s Board Associate. She serves on numerous committees including Automotive Service Association (ASA), Mechanical Operations Committee, the Auto-Plus Customer Executive Council and her local Vocational school’s Advisory Council.

                                      Sharing her passion, experience and volunteering in the industry earned her the 2013 “Female Shop Owner of the Year” awarded at AAPEX by the Car Care Council Women’s Board.// Her shop was also awarded Motor Age’s Top Ten Shops in 2013.

                                      Listen to Diane’s excitement for her business and passion for the industry and learn what happened when she had a tooth ache and it changed her business. FUN and being a ‘DUCK’ are key components to Larson’s Service Remarkable Results.

                                      Larson’s Service Website

                                      ]]>                                      Diane Larson owner of Larson’s Service, in Peabody, Massachusetts is an industry veteran of more than 25 years. Since losing her partner and husband in 2008 and taking on the responsibility of the shop full time. With a beautiful setting on the side of a pond, she developed a strong team that has allowed her to spend time sharing her experience and passion for the industry with others.

                                      Here are a few of Diane’s accomplishments …she was one of the first people to take the ASE Service Consultant exam, is a C1 service consultant, earned her AAM (Accredited Automotive Manager) designation in 2009. She graduated Northwood Leadership 2.0 and recently completed her AAP (Automotive Aftermarket Professional) designation. She is currently a contributing member of iATN (International Automotive Technician Network), participant in the Askpatty.com Automotive Expert Advisor Panel, and Car Care Council’s-Women’s Board Associate. She serves on numerous committees including Automotive Service Association (ASA), Mechanical Operations Committee, the Auto-Plus Customer Executive Council and her local Vocational school’s Advisory Council.

                                      Sharing her passion, experience and volunteering in the industry earned her the 2013 “Female Shop Owner of the Year” awarded at AAPEX by the Car Care Council Women’s Board.// Her shop was also awarded Motor Age’s Top Ten Shops in 2013.

                                      Listen to Diane’s excitement for her business and passion for the industry and learn what happened when she had a tooth ache and it changed her business. FUN and being a ‘DUCK’ are key components to Larson’s Service Remarkable Results.

                                      Larson’s Service Website

                                      ]]>                                      https://remarkableresults.biz/?p=1309Mon, 20 Apr 2015 18:58:56 -040033:21falsefullDiane Larson owner of Larson’s Service, in Peabody, Massachusetts is an industry veteran of more than 25 years. Since losing her partner and husband in 2008 and taking on the responsibility of the shop full time. With a beautiful setting on the side of a pond, she developed a strong team that has allowed her…                                      RR 007: Gene Morrill-Part 2 Certified AutomotiveRR 007: Gene Morrill-Part 2 Certified AutomotiveOpened in 1978, Gene Morrill, owner of Certified Automotive in Glendora, CA has accomplished something that has never been done before. He has won Motor Age’s top shop 5 out of last 7 years. (2008, 2009, 2011, 2012, 2013) therefore prompting an in-depth interview that will be presented in two parts.

                                      Listen to some great wisdom; from his passion for being an active owner, his Two Weeks and a Day RULE where you’ll learn how he refocuses his team on what matters, to his special AHA moment when he kicked himself upside the head.  Gene also has a Perfect Customer Model and learn how he intends to move to a 2-3 day work week. There is a lot to learn from Gene because he is a giver and wants to share his remarkable results. Part 1 is Episode 6.

                                      Certified Automotive Website

                                      ]]>                                      Opened in 1978, Gene Morrill, owner of Certified Automotive in Glendora, CA has accomplished something that has never been done before. He has won Motor Age’s top shop 5 out of last 7 years. (2008, 2009, 2011, 2012, 2013) therefore prompting an in-depth interview that will be presented in two parts.

                                      Listen to some great wisdom; from his passion for being an active owner, his Two Weeks and a Day RULE where you’ll learn how he refocuses his team on what matters, to his special AHA moment when he kicked himself upside the head.  Gene also has a Perfect Customer Model and learn how he intends to move to a 2-3 day work week. There is a lot to learn from Gene because he is a giver and wants to share his remarkable results. Part 1 is Episode 6.

                                      Certified Automotive Website

                                      ]]>                                      https://remarkableresults.biz/?p=1288Mon, 13 Apr 2015 16:42:57 -040028:46falsefullOpened in 1978, Gene Morrill, owner of Certified Automotive in Glendora, CA has accomplished something that has never been done before. He has won Motor Age’s top shop 5 out of last 7 years. (2008, 2009, 2011, 2012, 2013) therefore prompting an in-depth interview that will be presented in two parts.<br /> <br /> Listen to some great wisdom; from his passion for being an active owner, his Two Weeks and a Day RULE where you’ll learn how he refocuses his team on what matters, to his special AHA moment when he kicked himself upside the head. Gene also has a Perfect Customer Model and learn how he intends to move to a 2-3 day work week. There is a lot to learn from Gene because he is a giver and wants to share his remarkable results. Part 1 is Episode 6. Part 2 is Episode 7                                      RR 006: Gene Morrill- Part 1 Certified AutomotiveRR 006: Gene Morrill- Part 1 Certified AutomotiveOpened in 1978, Gene Morrill, owner of Certified Automotive in Glendora, CA has accomplished something that has never been done before. He has won Motor Age’s top shop 5 out of last 7 years. (2008, 2009, 2011, 2012, 2013) therefore prompting an in-depth interview that will be presented in two parts.

                                      Listen to some great wisdom; from his passion for being an active owner, his Two Weeks and a Day RULE where you’ll learn how he refocuses his team on what matters, to his special AHA moment when he kicked himself upside the head.  Gene also has a Perfect Customer Model and learn how he intends to move to a 2-3 day work week. There is a lot to learn from Gene because he is a giver and wants to share his remarkable results. Part 1 is Episode 6. Part 2 is Episode 7.

                                      Certified Automotive Website

                                       

                                      ]]>                                      Opened in 1978, Gene Morrill, owner of Certified Automotive in Glendora, CA has accomplished something that has never been done before. He has won Motor Age’s top shop 5 out of last 7 years. (2008, 2009, 2011, 2012, 2013) therefore prompting an in-depth interview that will be presented in two parts.

                                      Listen to some great wisdom; from his passion for being an active owner, his Two Weeks and a Day RULE where you’ll learn how he refocuses his team on what matters, to his special AHA moment when he kicked himself upside the head.  Gene also has a Perfect Customer Model and learn how he intends to move to a 2-3 day work week. There is a lot to learn from Gene because he is a giver and wants to share his remarkable results. Part 1 is Episode 6. Part 2 is Episode 7.

                                      Certified Automotive Website

                                       

                                      ]]>                                      https://remarkableresults.biz/?p=1283Mon, 13 Apr 2015 16:38:31 -040026:54falsefullOpened in 1978, Gene Morrill, owner of Certified Automotive in Glendora, CA has accomplished something that has never been done before. He has won Motor Age’s top shop 5 out of last 7 years. (2008, 2009, 2011, 2012, 2013) therefore prompting an in-depth interview that will presented in two parts.<br /> <br /> Listen to some great wisdom; from his passion for being an active owner, his Two Weeks and a Day RULE where you’ll learn how he refocuses his team on what matters, to his special AHA moment when he kicked himself upside the head. Gene also has a Perfect Customer Model and learn how he intends to move to a 2-3 day work week. There is a lot to learn from Gene because he is a giver and wants to share his remarkable results. Part 1 is Episode 6. Part 2 is Episode 7                                      RR 005: Clint Dudley from Shade Tree AutoRR 005: Clint Dudley from Shade Tree AutoClint Dudley from Shade Tree Auto in Grimes, IA is a disciplined goal setter. That could account for an extremely prestigious recognition he received from the US Chamber of Commerce; being recognized as the only small business in Iowa to receive the Blue Ribbon Small Business Award for 2015. Listen as Clint talks about the impact of this recognition on his business. He started his business in much the same way other successful service professionals have. And find out what he believes is the #1 thing that makes a shop great. There are many great take-a-ways from the interview …  like what he does for APEX/SEMA for his team. He shares an incredible AH HA moment and says you got to be a NERD to meet the technology challenges today and tomorrow.

                                      Shade Tree Auto Website

                                      ]]>                                      Clint Dudley from Shade Tree Auto in Grimes, IA is a disciplined goal setter. That could account for an extremely prestigious recognition he received from the US Chamber of Commerce; being recognized as the only small business in Iowa to receive the Blue Ribbon Small Business Award for 2015. Listen as Clint talks about the impact of this recognition on his business. He started his business in much the same way other successful service professionals have. And find out what he believes is the #1 thing that makes a shop great. There are many great take-a-ways from the interview …  like what he does for APEX/SEMA for his team. He shares an incredible AH HA moment and says you got to be a NERD to meet the technology challenges today and tomorrow.

                                      Shade Tree Auto Website

                                      ]]>                                      https://remarkableresults.biz/?p=1214Mon, 30 Mar 2015 19:50:10 -040029:33falsefullClint Dudley from Shade Tree Auto in Grimes, IA is a disciplined goal setter. That could account for an extremely prestigious recognition he received from the US Chamber of Commerce; being recognized as the only small business in Iowa to receive the Blue Ribbon Small Business Award for 2015. Listen as Clint talks about the impact of this recognition on his business. He started his business in much the same way other successful service professionals have. And find out what he believes is the #1 thing that makes a shop great. There are many great take-a-ways from the interview … like what he does for APEX/SEMA for his team. He shares an incredible AH HA moment and says you got to be a NERD to meet the technology challenges today and tomorrow.                                      RR 004: Dynamic Automotive Part 3RR 004: Dynamic Automotive Part 3This week is Part #3 (episode 4) the final part with the partnership team from Dynamic Automotive, Jose Bueso, Lee Forman and Dwayne Myers. This MSO group was selected top 10 automotive shop in 2014 from Motor Age. They are extremely involved in their communities and are giving back to the industry by being involved with the Auto Care Association and serving on the education committee with CCPN. (Car Care Professional Network) This was such a great interview it was split it up into 3 parts. You’re listening to the final segment; Part #3. Let me say that Jose, Lee and Dwayne didn’t hold back, spoke from their hearts and shared some great wisdom. There’s lots to hear so enjoy!  Their shops are in Liberty town, New Market and Urbana, Maryland. Occasionally you’ll hear shop noise … that’s the sound of business. Don’t miss a minute.

                                      Dynamic Automotive Website

                                      ]]>                                      This week is Part #3 (episode 4) the final part with the partnership team from Dynamic Automotive, Jose Bueso, Lee Forman and Dwayne Myers. This MSO group was selected top 10 automotive shop in 2014 from Motor Age. They are extremely involved in their communities and are giving back to the industry by being involved with the Auto Care Association and serving on the education committee with CCPN. (Car Care Professional Network) This was such a great interview it was split it up into 3 parts. You’re listening to the final segment; Part #3. Let me say that Jose, Lee and Dwayne didn’t hold back, spoke from their hearts and shared some great wisdom. There’s lots to hear so enjoy!  Their shops are in Liberty town, New Market and Urbana, Maryland. Occasionally you’ll hear shop noise … that’s the sound of business. Don’t miss a minute.

                                      Dynamic Automotive Website

                                      ]]>                                      https://remarkableresults.biz/?p=1212Mon, 30 Mar 2015 19:40:38 -040020:14falsefullThis week is Part #3 (episode 4) the final part with the partnership team from Dynamic Automotive, Jose Bueso, Lee Forman and Dwayne Myers. This MSO group was selected top 10 automotive shop in 2014 from Motor Age. They are extremely involved in their communities and are giving back to the industry by being involved…                                      RR 003: Dynamic Automotive Part 2RR 003: Dynamic Automotive Part 2This is part #2 (episode 3) with the partnership team from Dynamic Automotive, Jose Bueso, Lee Forman and Dwayne Myers. This MSO group was selected top 10 automotive shop in 2014 from Motor Age. They are extremely involved in their communities and are giving back to the industry by being involved with the Auto Care Association and serving on the education committee with CCPN. (Car Care Professional Network) This was such a great interview it was split it up into 3 parts. You’re listening to Part #2. Let me say that Jose, Lee and Dwayne didn’t hold back, spoke from their hearts and shared some great wisdom. There’s lots to hear so enjoy! Their shops are in Liberty town, New Market and Urbana, Maryland. Occasionally you’ll hear shop noise … that’s the sound of business. Don’t miss a minute.

                                      Dynamic Automotive Website

                                      ]]>                                      This is part #2 (episode 3) with the partnership team from Dynamic Automotive, Jose Bueso, Lee Forman and Dwayne Myers. This MSO group was selected top 10 automotive shop in 2014 from Motor Age. They are extremely involved in their communities and are giving back to the industry by being involved with the Auto Care Association and serving on the education committee with CCPN. (Car Care Professional Network) This was such a great interview it was split it up into 3 parts. You’re listening to Part #2. Let me say that Jose, Lee and Dwayne didn’t hold back, spoke from their hearts and shared some great wisdom. There’s lots to hear so enjoy! Their shops are in Liberty town, New Market and Urbana, Maryland. Occasionally you’ll hear shop noise … that’s the sound of business. Don’t miss a minute.

                                      Dynamic Automotive Website

                                      ]]>                                      https://remarkableresults.biz/?p=1210Mon, 30 Mar 2015 19:20:40 -040021:28falsefullThis is part #2 (episode 3) with the partnership team from Dynamic Automotive, Jose Bueso, Lee Forman and Dwayne Myers. This MSO group was selected top 10 automotive shop in 2014 from Motor Age. They are extremely involved in their communities and are giving back to the industry by being involved with the Auto Care Association…                                      RR 002: Dynamic Automotive Part 1RR 002: Dynamic Automotive Part 1Jose Bueso, Lee Forman and Dwayne Myers make up the partnership team from Dynamic Automotive. These three successful leaders credit their success to a customer centered culture. Learn how their customer focus has made such a huge success in their business and how being involved in their communities is a secret sauce to their success.

                                      The interview covers how the business got started. And some great wisdom on how partnerships can survive. Hear about a few regrets they have and how much they are involved in the aftermarket industry. When asked about their business differentiation, don’t miss the analogy to a doctor.

                                      Jose, Lee and Dwayne shared their best use of marketing, their social media focus, information on how they pay their techs and how they liken training to fertilizer. And so much more.

                                      Dynamic Automotive Website

                                      ]]>                                      Jose Bueso, Lee Forman and Dwayne Myers make up the partnership team from Dynamic Automotive. These three successful leaders credit their success to a customer centered culture. Learn how their customer focus has made such a huge success in their business and how being involved in their communities is a secret sauce to their success.

                                      The interview covers how the business got started. And some great wisdom on how partnerships can survive. Hear about a few regrets they have and how much they are involved in the aftermarket industry. When asked about their business differentiation, don’t miss the analogy to a doctor.

                                      Jose, Lee and Dwayne shared their best use of marketing, their social media focus, information on how they pay their techs and how they liken training to fertilizer. And so much more.

                                      Dynamic Automotive Website

                                      ]]>                                      https://remarkableresults.biz/?p=1191Wed, 25 Mar 2015 23:51:17 -040026:44falsefullJose Bueso, Lee Forman and Dwayne Myers make up the partnership team from Dynamic Automotive. These three successful leaders credit their success to a customer centered culture. Learn how their customer focus has made such a huge success in their business and how being involved in their communities is a secret sauce to their success.<br /> The interview covers how the business got started. And some great wisdom on how partnerships can survive. Hear about a few regrets they have and how much they are involved in the aftermarket industry. When asked about their business differentiation, don’t miss the analogy to a doctor. <br /> Jose, Lee and Dwayne shared their best use of marketing, their social media focus, information on how they pay their techs and how they liken training to fertilizer. And so much more.                                      RR 001: Dave Striegel from Elizabeth Auto CareRR 001: Dave Striegel from Elizabeth Auto CareDave Striegel has been an entrepreneur since owning his own gas station, back in the day (Do you remember the brand BORON?). Dave shared many great stories on what he feels
                                      contributed to his success from his work with Motor Age on the next evolution of marketing and his ‘super clients’ that are a result of his ladies only clinics. You’ll discover that Dave wrote a book and is embarking on building his own training center to help shop owners grow a stronger business. His website … shopdoctor.com pertains to the business training side of his business. And at the end you’ll get a big take-a-way that just may be your daily dose of knowledge that you can implement as you drive toward your remarkable results.

                                      Elizabeth Auto Care Website

                                      ]]>                                      Dave Striegel has been an entrepreneur since owning his own gas station, back in the day (Do you remember the brand BORON?). Dave shared many great stories on what he feels
                                      contributed to his success from his work with Motor Age on the next evolution of marketing and his ‘super clients’ that are a result of his ladies only clinics. You’ll discover that Dave wrote a book and is embarking on building his own training center to help shop owners grow a stronger business. His website … shopdoctor.com pertains to the business training side of his business. And at the end you’ll get a big take-a-way that just may be your daily dose of knowledge that you can implement as you drive toward your remarkable results.

                                      Elizabeth Auto Care Website

                                      ]]>                                      https://remarkableresults.biz/?p=1180Sun, 22 Mar 2015 23:13:02 -040035:38falsefullDave Striegel has been an entrepreneur since owning his own gas station, back in the day (Do you remember the brand BORON?). Dave shared many great stories on what he feels contributed to his success from his work with Motor Age on the next evolution of marketing and his ‘super clients’ that are a result…                                      RR 000: Overview & Purpose of Remarkable Results PodcastRR 000: Overview & Purpose of Remarkable Results PodcastEverything you wanted to know about the Remarkable Results Podcast. Listen as your host Carm Capriotto interviews today’s most successful and inspiring automotive aftermarket professionals. Eavesdrop as our guest’s talk about their pathway to remarkable results and get inspired by their wisdom, challenges, flashes of brilliance and passion for what they love to do. Carm’s purpose is to build a community of listeners that are dedicated aftermarket professionals who want to learn from each other and share their Remarkable Results.

                                      ]]>                                      Everything you wanted to know about the Remarkable Results Podcast. Listen as your host Carm Capriotto interviews today’s most successful and inspiring automotive aftermarket professionals. Eavesdrop as our guest’s talk about their pathway to remarkable results and get inspired by their wisdom, challenges, flashes of brilliance and passion for what they love to do. Carm’s purpose is to build a community of listeners that are dedicated aftermarket professionals who want to learn from each other and share their Remarkable Results.

                                      ]]>                                      https://remarkableresults.biz/?p=1139Mon, 16 Mar 2015 20:11:04 -040005:26falsefullEpisode 000 of Remarkable Results set up the rationale and purpose behind the podcast. Listen as Carm outlines the value he wants his listeners to get from each show.